Episode Links
- AI Must Solve Real User Problems
- Contact Center AI is triggering customers
- AI in the Workplace
- Effect of Declining Response Rates
- Click-to-cancel rule
- Predatory Subscriptions
- Dark Pattern Examples
Additional Resources
- Zendesk - CX Trends 2025 Report
- Vistio - AI in Customer Service: Risks & Challenges
- FullStory - How AI is Transforming Customer Experience
- Microsoft - How Real-World Businesses Are Transforming with AI
- Quidget - Top AI Chatbot Fails and How to Prevent Them
- Hotjar - What is Net Promoter Score (NPS)
- Qualtrics - Net Promoter Score (NPS): The Ultimate Guide
- Wikipedia - Net Promoter Score
- Malewicz Method - Welcome to the Era of "MEH"
- Customer Thermometer - 125 Survey Fatigue Statistics
- FTC - Action Against Adobe for Hidden Fees
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