Episode 86: The enSaaSification of Everything

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August 15, 2025 • 60 mins

Erick and Rich discuss early examples of how MSPs are re-tooling their workforce for the age of agentic AI as well as effective, empathetic techniques for addressing underperforming staff members. Then they’re joined by Chris Black, technical advisor at Xurrent, for a look at that company’s “right of observability” product strategy, and what it says about evolving MSP tool requirements as they grow and mature. And finally, one last thing: An opportunity for friends of a Danish zoo to show their support by feeding their pets to a lynx.

Discussed in this episode:
Building the Workforce of the AI Future
How a “People Company” is Going AI
There’s No ServiceNow for MSPs. Xurrent Aims to Close That Gap.
A zoo in Denmark asked patrons to donate their pets. Not as attractions, but for food

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}Episode 86: The enSaaSification of Everything