August 15, 2025 • 60 mins
Erick and Rich discuss early examples of how MSPs are re-tooling their workforce for the age of agentic AI as well as effective, empathetic techniques for addressing underperforming staff members. Then they’re joined by Chris Black, technical advisor at Xurrent, for a look at that company’s “right of observability” product strategy, and what it says about evolving MSP tool requirements as they grow and mature. And finally, one last thing: An opportunity for friends of a Danish zoo to show their support by feeding their pets to a lynx.
Discussed in this episode:
Building the Workforce of the AI Future
How a “People Company” is Going AI
There’s No ServiceNow for MSPs. Xurrent Aims to Close That Gap.
A zoo in Denmark asked patrons to donate their pets. Not as attractions, but for food
Discussed in this episode:
Building the Workforce of the AI Future
How a “People Company” is Going AI
There’s No ServiceNow for MSPs. Xurrent Aims to Close That Gap.
A zoo in Denmark asked patrons to donate their pets. Not as attractions, but for food
Mark as Played
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Bobby Bones Show
Listen to 'The Bobby Bones Show' by downloading the daily full replay.