Episode 89: Feature, Product, Platform

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September 5, 2025 • 86 mins

Erick and Rich talk about the growing need for virtual Chief AI Officers and what it means for an MSP to be one, plus tips on selling cybersecurity services without actually selling. Then they’re joined by Joel Abramson and Mark Scott of Top Down Ventures for a venture capital investor’s take on today’s managed services market. And finally, one last thing: the gritty tale of a woman who spent three weeks digging in the dirt for an engagement ring diamond, and found one.

Discussed in this episode:
The Challenges to Ensuring Information Is Secure, Compliant and Ready for AI, a report by OpenText and Ponemon Institute
Top Down Ventures
The Top Down LinkedIn Newsletter
Top Down Horizons event
A New York woman dug for 3 weeks to find her own engagement ring diamond

Mark as Played

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}Episode 89: Feature, Product, Platform