Episode Transcript
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Speaker 1 (00:00):
The Netflix brand story is one of invention, born not
in an instant epiphany, but through long, thoughtful experimentation. The
year is nineteen ninety seven, Scott's Valley, California. Mark Randolph,
a serial entrepreneur and marketing executive, and Read Hastings, a
mathematician and software developer, freshly enriched by the sale of
his last company, Pure Software, or carpooling, together brainstorming ideas
(00:24):
for an Internet business. According to sources close to the
company's beginnings, Randolph loved the model Jeff Bezos had pioneered
at Amazon and wondered what other categories could be suited
for online commerce. The problem they set out to address
was simple. Renting videos was inconvenient, rigid, defined by late fees,
and reliant on the limited selection at local stores. The
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digital versatile disc or DVD presented a radical new opportunity.
It was small, light, and suited to mail order, something
the cumbersome video Home system VHS tapes could never claim.
Testing their hypothesis, Randolph and Hastings mailed a compact disc
in a greeting card envelope to Hastings house. When it
arrived un damaged, the pair recognized the market potential, and
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Netflix was born. The duo's founding vision was to create
a system where anyone could rent any film they liked,
delivered to their home, free from late fees or the
frustrations with in store selection. While some colorful stories suggest
Hastings was inspired by a thirty dollars late fee at Blockbuster,
Randolph has since clarified that their motivation was much more methodical,
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the product of deliberation and hundreds of rejected business plans.
Their initial launch in nineteen ninety eight assembled a team
of thirty people with a modest online catalog of just
under a thousand DVD titles, Essential Lily the total collection
then available in the new format. Even early on, Netflix
did apart not simply for conveniencing video delivery, but for
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offering every user in the United States equal access to
the full catalog. Eliminating the tyranny of geography. It put
film discovery at the fingertips of anyone with a web browser.
Despite enormous promise, the start ups struggled at first in
a market then dominated by Blockbuster and familiar brick and
mortar stores. Their key breakthrough came in nineteen ninety nine
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when Netflix implemented a subscription model, unlimited rentals with no
due dates or laid fees, plus the feature that would
become core to their identity, the queue. Users could arrange
the order of films they wished to see, and as
soon as one was returned, the next would be sent
out automatically. The simplicity of the subscription freed users from
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the constraints of rigid timelines and punitive fines, giving people
unprecedented ownership of their viewing experience. This bold move set
the company on a new trajectory. Even as the dot
com bubble burst and countless competitors failed, Netflix survived by
focusing on the essentials a well curated selection and convenience,
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with the postal service as an unlikely partner in digital
era distribution. The next great innovation arrived in two thousand
seven with the advent of streaming. The leadership at Netflix
had always anticipated the day when the infrastructure would exist
to deliver movies right over the Internet. As broadband access
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boomed and video compression improved, Netflix moved beyond mailing discs
and began offering instant playback from a growing digital library.
With the click of a mouse, audiences could start any
movie or show at any time, disrupting the long dominant
TV guide model and upending the idea of appointment viewing. Suddenly,
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a world of entertainment could be summoned on demand, any time, anywhere.
This shocked the traditional home video industry and introduced a
convenience that rapidly became a consumer expectation. As Netflix accelerated
into the era of streaming, it made another calculated gamble
that would further redefine television investing in original content. Launch
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sich in its first major original series, House of Cards
in twenty thirteen, the company not only distributed shows, but
began to create them. This disrupted established models of content distribution, production,
and creative control. The company doubled down, releasing acclaimed originals
like Orange Is the New Black and Stranger Things, and
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winning Academy Awards with films like Roma, signaling its arrival
as a full fledged entertainment powerhouse. As of the mid
twenty twenties, Netflix's streaming service operates globally, boasting a subscriber
base of hundreds of millions, a content catalog that ranges
from Hollywood blockbusters to locally produce dramas and diverse documentaries
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in every major language, and a robust studio system producing
hundreds of originals each year. Today, the Netflix brand is
synonymous with innovation and entertainment on a global scale. The
company's mission statement is succinct and bold to entertain the world.
Flickx's core values drive every decision it makes. Judgment, communication, curiosity, courage, passion, selflessness, innovation, inclusion, integrity,
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and impact. Rather than a rigid corporate hierarchy, Netflix champions
a culture of freedom and responsibility, trusting employees to make
big bets and recalibrate quickly if things fail. The company
is dedicated itself to champion linking, inclusive storytelling, opening up
opportunities for voices from every culture and community to reach
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worldwide audiences. Social impact, too, remains a key pillar. Netflix
supports climate action, partners with environmental groups, and provides educational
opportunities in underprivileged communities, using both its influence and success
to try to make meaningful difference equally crucial. Netflix recognizes
its role as a steward in the ongoing evolution of entertainment.
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The company's philosophy places customer experience at the heart of
its reflected in a user interface constantly refined by data
and feedback, a recommendation system that personalizes discovery for everyone,
and a commitment to ad free cream uninterrupted viewing. The
brand stands not only as a provider of entertainment, but
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as a force shaping the stories the world sees and
the way people experience scripted and non scripted content. Looking
to the future, Netflix's vision remains one of boundless ambition.
The company is investing in emerging technologies like virtual reality
and interactive storytelling, seeking to build new kinds of immersive entertainment.
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It is experimenting with live streaming, gaming, and other forms
of digital engagement in every market it enters. Netflix invests
in local creators and local stories, betting that global audiences
crave both the familiar and the novel. The competition from
tech giants and traditional studios alike has never been fiercer,
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but Netflix continues to adapt, always striving for fresh ways
to delight and surprise its audience. The Netflix journey from
a humble mail order start up to a global digital
phenomenon testifies to the power of persistence, vision and the
relentless pursuit of well over the inherit of man intrude