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December 18, 2024 17 mins
A Mutant, empresa originalmente focada em customer experience, identificou uma oportunidade de expandir sua atuação para o mercado de cobrança. Para isso, elaborou um plano em duas etapas, centrado no uso de tecnologia para otimizar processos e melhorar resultados. A estratégia foi desenhada para gerar benefícios tanto para os clientes quanto para os consumidores finais, unindo expertise em experiência do cliente com soluções inovadoras na gestão de cobranças.

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