Remarkable Results Radio Podcast
The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here
Episodes
September 10, 2025 • 26 mins
Thanks to our Partners, Shop Boss and AppFueledRyan Grace and David Gibson, former techs turned shop owners, join host Brian Walker to share how they built Pleasant Automotive in Wake Forest, NC. They started with a website before they even had a location. With no deep pockets or big investors, they focused on smart, strategic marketing moves that helped them grow fast without wasting money.Brian dives into their decision-making pr...
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September 10, 2025 • 29 mins
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this thought-provoking solo episode, Matt Fanslow tackles the complex and personal question: "What is success?" Drawing a fascinating parallel to Einstein's theory of relativity, Matt argues that there is no universal definition of success, just as there is no universal clock. Success, like time, is personal and relative.He explores how a "s...
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September 9, 2025 • 29 mins
Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode In today’s fast paced industry, automation and digital tools like texts, emails, and online bookings make business easier but often leave interactions feeling “people free.” Convenience can come at the cost of real customer relationships, reducing decisions to price alone. Mike Carrillo, founder of Autoshop Follow-Up, reminds shops that while automation...
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September 8, 2025 • 6 mins
Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into...
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September 8, 2025 • 55 mins
Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn Our Episode Today:Many of our loyal listeners have heard me mention my older, little, brother Shaun, or you have heard me jesting with host of Diagnosing the Aftermarket A-Z, Matt Fanslow…Today you get to see us sit in the room and have a genuine conversation!I notice in my day-to-day interactions with aftermarket prof...
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September 5, 2025 • 43 mins
Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty This episode is all about transformation: how coaching, mindset shifts, and strategic decisions can take a shop from survival mode to real growth. Matt Wagg opens up about his journey from being coached by Bill Haas to becoming a coach himself, and the lessons learned along the way about leadership, profit, and purpose. Watch Full Video Episode Key Takea...
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Thanks to our partners Promotive and Wicked FileWelcome to another episode of Business by the Numbers with Hunt Demerast, CPA at Parmelis & Associates. This week, Hunt digs into a deceptively simple question every shop owner should be asking: when and how should you look at your financials?Too often, business owners flip through their QuickBooks file or shop management system without clarity on what they’re really trying to unc...
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September 3, 2025 • 26 mins
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWelcome to the 200th episode of Diagnosing the Aftermarket A to Z! In this milestone episode, Matt reflects on the journey of recording weekly shows for nearly four years straight. He shares listener questions, personal insights, and some of the most surprising lessons learned along the way.From the variety and complexity of the automotive repair profession to the hum...
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September 3, 2025 • 28 mins
Thanks to our Partners, Shop Boss and AppFueledReady or not, October is right around the corner, and Brian Walker and Caroline Legrand are here to help auto repair shops get a jump on fall marketing before it sneaks up.They cover fall-focused campaigns like Breaks for Breasts and Trunk-or-Treat events, along with practical reminders for promoting services like winterization and snow tire prep. The conversation also highlights creat...
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September 2, 2025 • 41 mins
Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Chris Cotton’s latest venture into shop ownership puts his coaching philosophy to the ultimate test, and the results speak volumes. Episode Highlights:
- Shop Acquisition and Rapid Payoff: Despite once saying he’d never own a shop again, Chris purchased Firestone of Durango about a year ago, calling it “too good of a deal to pass up.” Planne...
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September 1, 2025 • 9 mins
To listen to more episodes, make sure and go over to iTunes and or Spotify. Don't forget to rate and review us!...
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September 1, 2025 • 55 mins
Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our episode today- I welcome to the podcast my friend Helen Fradette, the newly elected Club President for Grand Rapids Toastmasters, club 404.As listeners know - one of my favorite things about my weekly participation in club 404 -is that the club is NOT composed of automotive professionals, just a great group of prof...
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August 29, 2025 • 35 mins
Thanks to our Partners, NAPA TRACS, and Today's Class Is your shop’s first impression costing you customers? Did you know the phone is often your closest moment to the sale? Join service advisor training specialists Jen Davis and Doris Barnes from The Transformers Institute as they reveal how to turn inbound calls into a loyal customer relationship. Watch Full Video Episode Inside this episode:
- The Hidden C...
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August 28, 2025 • 26 mins
Thanks to our partner PromotiveThanks to our partner PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates...
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August 27, 2025 • 54 mins
Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeResources:
Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 class...
- NAMI - https://helplinefaqs.nami.org/article/286-how-can-i-help-my-loved-one-during-a-
- I am not sick I don't need help - https://www.nami.org/wp-content/uploads/2023/11/I_am_not_sick_excerpt.pdf
Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 class...
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August 27, 2025 • 50 mins
Thanks to our Partners, Shop Boss and AppFueledIn this no-fluff episode of the Auto Repair Marketing Podcast, Brian Walker is joined by Caroline Legrand, Danni Marks, and J.R. Portman for a candid conversation shop owners need to hear, especially if you're trying to figure out the real difference between a marketing agency, a business coach, and a fractional CMO.They dig deep into the roles each one plays, where responsibilities bl...
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August 26, 2025 • 36 mins
Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Jason Hladyniuk, service advisor coach at RPM Training, draws inspiration from the world of music to show how shops can be fully “in tune” and "showtime ready" the moment their doors open each morning. In this episode, you’ll learn how this approach helps service advisors:
• Deliver an outstanding client experience without getting lost in paperwo...
• Deliver an outstanding client experience without getting lost in paperwo...
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August 25, 2025 • 11 mins
Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn In Episode 9 of "The Weekly Blitz," Coach Chris Cotton delivers a comprehensive o...
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August 25, 2025 • 51 mins
Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:I’ve invited my friend Rui Martins to return for Part Two of our conversation on the repair shop role focused on communication. We discussed this topic in episode 22 - and I point just about every repair shop I work with to the concept of creating a reservationist position in their staff. I was int...
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August 22, 2025 • 35 mins
Thanks to our Partners, NAPA TRACS, and Today's Class This episode explores how today’s top automotive shops are transforming their business by taking a proactive approach—reaching out to customers instead of waiting for the phone to ring. Watch Full Video Episode You’ll hear strategies to overcome common service advisor objections, such as “cold calling feels pushy” or “I don’t have time,” supported by Dan Taylo...
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