Human Centered Design for Tech User Adoption – Shannon J. Gregg, PhD

Revenue By Design In this session, learn about the intersection of academic theory and practical application to understand how to develop and deploy technology that your users will actually USE. Understanding the theories of Adult Learner Theory, Diffusion of Innovations, and Change Management and how they can couple with Stanford's Design Thinking will help to drive adoption of your technology. Attendees will learn these theories and how to immediately apply them to the golden triangle of People/Process/Technology. Session Outcomes: Acquire a deep understanding of key theories such as Adult Learner Theory, Diffusion of Innovations, and Change Management, and their relevance to technology adoption. Learn how to integrate Stanford's Design Thinking into the development and deployment of user-centric technology solutions. Develop actionable strategies to apply these concepts to the People, Process, and Technology framework, enhancing user engagement and adoption. Shannon J. Gregg, PhD, MBA, is an aficionado of sales technology to increase efficiency in the sales process, and an early adopter and adoption influencer for sales technology systems, particularly Salesforce.com and technology that integrates with the Salesforce platform. Shannon is known as a change agent, particularly in M&A environments (VC/PE), with successful track record of integrating process, product/service pricing and pricing methodologies, and notably, global teams, with cultural sensitivity. Having stood up three sales operations teams in technology firms, Dr. Shannon Gregg is no stranger to the needs of a growing company to identify efficient and effective sales process in order to drive revenue as quickly as possible. She’s hyper focused on improving sales productivity and optimization and is known for her ability to hone in on areas to improve with a lean approach, and her charismatic candor. Dr. Gregg is the president of Cloud Adoption Solutions, a sales process and Salesforce.com consulting practice, and she also provides keynote talks, consulting and workshops on sales productivity. Her popular book, “It’s About Time,” is available now, and is being used by sales teams across the country to refocus on what’s really important to drive revenue and results. She also instructs the Professional Selling course at Point Park University. Shannon delights sales teams, sales management, and executive sponsors with her ability to improve sales to drive results. She earned her BA from the University of Pittsburgh, her MBA in Management and her PhD in Community Engagement from Point Park University. [e-mail] https://cloudadoption.solutions/ https://www.facebook.com/ShannonJGreggMBA/ https://www.instagram.com/shannonjgregg/?hl=en https://www.linkedin.com/in/shannonjgregg/   ~ More About Revenue By Design ~ Revenue by Design, led by Dionne Mejer, is more than just a consulting, coaching, and advisory firm—it’s a movement dedicated to helping sales professionals and leaders achieve lasting success. With over 25 years of experience in sales, tech, professional services, and coaching, Dionne has built a reputation for bringing people, processes, and technology together in a way that drives unapologetic success. In addition to leading RbD, she spearheads a prestigious consortium of companies and leaders who share a commitment to excellence. Now, as we step into our Decade of Destiny, we invite you to be part of a powerful movement—1 million revenue professionals taking ownership of their craft, their clients, and their future. [e-mail] https://rbd-advisory.com/ Sponsors   BDR.ai  https://www.bdr.ai/   Open Forge AI  https://www.openforge.ai/       To get more of Revenue By Design, be sure to visit the podcast page for replays here: https://www.inspiredchoicesnetwork.com/podcast/revenue-by-design/