SOS - Shop Owner Solutions

SOS - Shop Owner Solutions

In this podcast series, Shop Owner Solutions hosts discuss some of the nightmares independent automotive repair shop owners face with leading shop owners from across the country. Shop Owner Solutions is intended to help you avoid the 3 am panic – together, Vic Tarasik from Shop Owner Coach and Doug Kaufman from ShopOwner magazine will explore the things that cause you the most stress, put your anxiety into high gear and keep you from feeling like you’re achieving the success you deserve.


November 15, 2022 31 min
Have you ever felt that someone knew more about a topic than you? In this industry, you’re not alone. For well over 100 years vehicle technology has been advancing, and when it comes to servicing vehicles, someone somewhere likely has been doing it longer than you have.

But with the newest generation of hybrid and electric as well as alternative fuels and ADAS, the educational playing field may be such that we're ALL on the same...
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The American Cancer Society estimates that each year, more than 250,000 people are diagnosed with breast cancer and more than 40,000 will die. Cancer is an insidious disease that has touched nearly everyone, but two Ohio shop owners have decides to do something to try to make a difference.
In 2011, Leigh Ann Best, marketing director with Mighty Auto Pro in Medina, OH, and Laura Frank, owner of Auto Repair Technology in Brook Park, ...
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Keeping yourself on track every day can often be a big enough challenge so it's not not surprising that keeping everyone else motivated toward excellence can seem overwhelming at times. That's why it's helpful to recognize that resources are available to ease the pain points of running and growing your business.
In this episode of Shop Owner Solutions, Doug Kaufman talks with Enzo Dibenedetto, Leader of Operational Strat...
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When the air horn sounds and the ship starts slowly pulling away from the dock, do you head to the buffet, or do you sit up and pay attention? If you’ve ever been on a cruise you know that one of the first and most important activities is the muster drill, where you locate your life vest and rescue boat, even while the ship is in calm waters.

Doug Kaufman, editor of ShopOwner magazine, looks for rough seas and icebergs dead ahead wi...
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If you ever walked into restaurant and ordered the omelette of the day, then proceeded to hand the cook a bag of groceries, you'd get laughed out of the place. And yet, automotive customers often have no problem demanding that you install the parts they bought from an online source - or worse, found in the back of the garage.

When considering whether to install parts that you don't source, consider that it all comes down to ...
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Everyone complains that there's a lack of willing workers out there, and let's be honest from carry out to car repair, employment opportunities abound, if you could just get the bodies to apply. When it comes to your shop, quality can be a lot more attractive than quantity when it comes to job applicants. How can you ensure that when the right person comes to work for you, you give him or her every chance to succeed? You o...
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October 14, 2021 35 min
We can’t find good help these days! Maybe you’ve heard that from colleagues or said it yourself. You look around nearly every type of employer and everyone seems to have the "Help Wanted" sign out - even in the best environment, finding workers is tough.

Of course, as challenging as things are now, this industry has been through tough times today. Tough circumstances take tough people – we’re here to help shop owners make th...
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What's the most destructive word in your shop? Sometimes, the word is "yes." In challenging economic times, saying yes to everything may seem like the only way to reach your business goals but not every job, every customer or every opportunity is right for you. Sometimes, saying "no" is the best thing you can do.
In this episode, Vic and Doug discuss the power of no with two shop owners who had to learn it the ha...
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You have a lot of expensive "stuff" in your shop - but is that the most valuable part of your business operation? Your investment goes way beyond the hard assets like tools, equipment, your customers' vehicles and your building. Without an effective use of your time your business will only go so far.

"The biggest investment successful shop owners make is in time," says Vic Tarasik, Shop Owner Coach. "One thin...
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There's nothing more exciting – or intimidating - than an all-you-can eat buffet. Everything you could possibly want is waiting for you. Choose wisely and you'll enjoy the experience- choose poorly and it will ruin your (and everyone else's) evening.
Similarly, today's Shop Management Systems seemingly offer an often overwhelming amount of features. What's best for your business? How do you choose the system or ...
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Finance can be a huge headache for shop owners. It's important to get paid for the work you do, of course but there can be significant challenges to collecting the payment when the repair is completed. Have you ever looked across the counter and wondered, "Is this transaction going to be a dream or a nightmare?" The search for contactless options has led many shop owners to implement text-to-pay systems. What was once a...
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August 20, 2021 42 min
What's the scariest time of the year? It's not New Years, when you look in the mirror and realize how far you are from completing your resolutions. It's not Halloween, with its zombies and scary clowns. It's not even Thanksgiving, with the threat of a dry turkey and judgmental relatives. No, for many shop owners the real fear comes wiith employee reviews, when you sit one-on-one with an employee to talk about their ...
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Digital vehicle inspections (DVI) let a customer "look over your shoulder" as you inspect and repair their vehicle. They are proven to be helpful to the sales process - so why are some shops very successful with the procedure and others struggle to implement this simple shop tool? A picture is worth a thousand words and, in this episode, Vic and Doug discuss digital vehicle inspections with Kurt Kennedy from Kennedy Auto So...
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Truly, shop operations have changed - are you keeping up? Just as technology has changed the way you repair cars and service your customers, the ways you can request and accept payment have changed as well. In this episode, Vic and Doug discuss new technology in the credit card processing industry and how it affects shop owners with Steve Ciabottoni from 360 Payments.
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When you set out to climb the mountain to success, it helps to know where you want to go. It also helps to have someone to climb along with you. When it comes to shop marketing, do you have the lifeline to support you?In this episode, Vic and Doug discuss the idea of partnering with someone who can help you set your goals and achieve them. Guests are Dwayne Myers, Dynamic Automotive, Frederick County, MD and Margaret Palango with A...
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Self-improvement gurus say you should have no regrets - everything you've done has made you the person you are today. Google "Terrible Tattoos" however, and you'll see some things people wish they could somehow erase from their past. Most of us, as we look back on our careers, recognize things we should have done differently. In this episode Doug Kaufman, editor of ShopOwner and Vic Tarasik from Shop Owner Coach dis...
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