The DEX Show: A Show for IT Change Makers
The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.
Episodes
May 6, 2025 • 33 mins
In this episode of The DEX Show, we go behind the curtain with Seth White, founder at Ellipsys, to unpack the real work required to make Digital Employee Experience (DEX) successful.
From building the right operational structures to dealing with tool sprawl, Seth gives a grounded, candid view of how to actually drive measurable outcomes with DEX initiatives. No hype—just what works.
Download part 1, 'Transformation: Driving Adoption...
From building the right operational structures to dealing with tool sprawl, Seth gives a grounded, candid view of how to actually drive measurable outcomes with DEX initiatives. No hype—just what works.
Download part 1, 'Transformation: Driving Adoption...
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April 29, 2025 • 29 mins
In this Reality Bites, the team explores the first installment of 'IT’s New Mandate: The Science of Productivity,' a new two-part research report produced in partnership with Vanson Bourne. Tim is on a well-earned break, but the rest of the crew (Tom, Sean, Dina, Megan, Oriana) is on hand to dissect the findings from part one of the study (available below) which explores how IT is navigating the AI era—especially through the lenses...
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April 22, 2025 • 30 mins
Heather E. McGowan—renowned future-of-work strategist, keynote speaker, and bestselling author of The Adaptation Advantage and The Empathy Advantage—joins Tim and Tom to explore the deep changes shaping work, leadership, and society.
Heather shares her insights on why continuous learning, empathy-driven leadership, and trust-building are now strategic imperatives in the face of accelerating technological, cultural, and societal disr...
Heather shares her insights on why continuous learning, empathy-driven leadership, and trust-building are now strategic imperatives in the face of accelerating technological, cultural, and societal disr...
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April 15, 2025 • 24 mins
Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petter… but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilities—from identifying key experience trends to generating strategic cost-saving recommendati...
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April 8, 2025 • 36 mins
In this vintage DEX Show, Tim and Tom sit down once again with returning favorite Andrew Hewitt, Principal Analyst at Forrester and longtime expert on digital employee experience (DEX). The trio explore the biggest trends reshaping the future of work—including why tech adoption has skyrocketed to the top of every IT leader’s priority list in 2025.
Topics discussed include:
Topics discussed include:
- Why “getting more for less” is driving adoption to the to...
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April 1, 2025 • 38 mins
This very special Reality Bytes explores one of Nexthink’s most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) — and what it means for the future of digital employee experience.
You’ll hear:
🔍 How Nexthink Assist evolved f...
You’ll hear:
🔍 How Nexthink Assist evolved f...
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March 25, 2025 • 34 mins
What happens when IT stops thinking like a helpdesk and starts acting like a user experience powerhouse?
In this episode, Tim and Tom catch up with Robin Milton-Schönemann, most recently User Platform Engineering Manager at Man Group, to unpack a radical, human-centered approach to EUC and IT. From white-glove onboarding to sentiment-driven service delivery, Robin breaks down how to turn IT from gatekeeper into enabler—and why “Are ...
In this episode, Tim and Tom catch up with Robin Milton-Schönemann, most recently User Platform Engineering Manager at Man Group, to unpack a radical, human-centered approach to EUC and IT. From white-glove onboarding to sentiment-driven service delivery, Robin breaks down how to turn IT from gatekeeper into enabler—and why “Are ...
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March 19, 2025 • 19 mins
The whole panel is back in full force! Tim, Tom, Sean, Dina, Oriana, and Megan come together to unpack the future of Digital Employee Experience (DEX). With AI reshaping the way we work, is DEX entering a new era of influence across IT, HR, and beyond? Or are we seeing a period of consolidation where DEX solidifies its place as a core business investment?
In this episode:
🔍 The evolution of DEX – transformation or consolidation?
🤖 A...
In this episode:
🔍 The evolution of DEX – transformation or consolidation?
🤖 A...
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March 11, 2025 • 36 mins
Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy.
In this episode:
🚀 The XLA tipping point – is 2025 the year?
🏆 Why major br...
In this episode:
🚀 The XLA tipping point – is 2025 the year?
🏆 Why major br...
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March 4, 2025 • 27 mins
This fantastic episode sees Megan, Dina and Tom welcome Nicolo Raffaele, Head of Corporate Development at Nexthink. From shaping M&A strategy to scouting game-changing innovations, Nicolo plays a key role in plotting the future of Nexthink and (by extension) the DEX sector at large.
We dive into how Nicolo separates market noise from real industry shifts, why serendipity plays a role in discovering new opportunities, and how Nex...
We dive into how Nicolo separates market noise from real industry shifts, why serendipity plays a role in discovering new opportunities, and how Nex...
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February 25, 2025 • 32 mins
How do you drive digital adoption for 450,000 employees across 150 countries? Digital Experience Director & Employee Experience Evangelist Anthony Firmin joins Tim and Tom to share his expertise on creating scalable, human-centered digital adoption strategies. 💡
In this episode, Anthony breaks down:
✅ The power of data-driven adoption strategies 📊
✅ Why one-size-fits-all approaches fail—and how to fix them 🎯
✅ The role of AI in ...
In this episode, Anthony breaks down:
✅ The power of data-driven adoption strategies 📊
✅ Why one-size-fits-all approaches fail—and how to fix them 🎯
✅ The role of AI in ...
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February 18, 2025 • 21 mins
In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused.
The discussion explores how IT can help—or hinder—productivity, whether through well-designed tools, thoughtful policies, or just adding to the...
The discussion explores how IT can help—or hinder—productivity, whether through well-designed tools, thoughtful policies, or just adding to the...
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February 11, 2025 • 49 mins
In a truly special episode of The DEX Show, we're thrilled to bring you an exclusive session that was originally held for members of the Nexthink Ambassador Program. This isn't just another episode—it's a front-row seat to an extraordinary leadership seminar featuring renowned thought leader and best-selling author, Jacob Morgan.
Hosted by Tim and Tom, alongside live questions from our engaged Ambassador community, this session dive...
Hosted by Tim and Tom, alongside live questions from our engaged Ambassador community, this session dive...
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February 4, 2025 • 24 mins
In this Reality Bites special, we dive into the launch of Nexthink's brand new VDI Experience with special guest Andy Philp (Product Marketing Director, Nexthink). Along with Andy, the panel explores the challenges VDI teams face today, the blame game in IT, and why a holistic DEX-first approach makes managing VDI environments more effective. Tune in for an insightful discussion on how VDI impacts IT, employee experience, and the f...
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January 28, 2025 • 32 mins
In this episode of The DEX Show, Tim and Tom are joined by David Welling, IT Sustainability Governance Lead, National Grid, and Sébastien Vibert, Sustainable Workplace Lead, Atos, to explore the very latest in the intersection of IT and sustainability. Together they dive into Atos' groundbreaking new research on outdated norms, like the three-year laptop lifecycle, and discuss how data-driven insights can revolutionize IT efficienc...
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January 21, 2025 • 22 mins
Join the first Reality Bytes panel of the year as Sean, Oriana, Tim, Tom, and Dina dig into the big question: how can we work smarter, not harder? From boosting collaboration and well-being with Digital Employee Experience (DEX) to breaking free from the "more, more, more" productivity trap, this lively chat has it all.
Whether you're navigating hybrid work, balancing connection and flexibility, or rethinking how metrics drive decis...
Whether you're navigating hybrid work, balancing connection and flexibility, or rethinking how metrics drive decis...
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January 14, 2025 • 58 mins
This episode of The DEX Show is a departure from the norm, featuring a truly special guest: Charles Petzold, legendary author of Code: The Hidden Language of Computer Hardware and Software. Join Tom as he flies solo for an intimate and wide-ranging discussion with his favorite tech writer and historian.
Discover the stories behind Charles’ groundbreaking books, his journey into technology and writing, and his unique ability to blend...
Discover the stories behind Charles’ groundbreaking books, his journey into technology and writing, and his unique ability to blend...
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January 7, 2025 • 38 mins
Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthink’s Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthink’s game-changing advancements, including the launch of new Infinity i...
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December 17, 2024 • 21 mins
In this final DEX Show (and Reality Bytes) episode of 2024, the whole team reflect on a year of transformation, introspection, and innovation. Oriana, Dina, Megan and Sean join Tim and Tom to discuss the major themes of the year, both inside DEX and the digital workplace more generally. From the ongoing rise of AI to strategic adaptations in business, the conversation spans key insights, including leadership through change, recalib...
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December 10, 2024 • 43 mins
In this end-of-year episode of The DEX Show, Tim and Tom once again welcome show regular Geoffrey Wright (Global Solution Owner for GenAI and Digital Experience at Mondelez) for a deep dive into the evolving intersection of generative AI and digital employee experience. Geoffrey shares insights on groundbreaking tools like Amazon Nova and Synthesia, which are revolutionizing workplace efficiency, training, and multilingual content ...
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