The DEX Show: A Show for IT Change Makers

The DEX Show: A Show for IT Change Makers

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

Episodes

October 1, 2025 23 mins
The Reality Bytes team is back together again! Tim, Tom, Megan, Dina and Sean swap stories of how AI has reshaped their personal and professional lives and habits over the past year—from eerie chatbot encounters and creative breakthroughs to frustrations with hallucinations and the hunt for the true “human fingerprint.” 

Learn more about AI Drive here

Book your tickets for Nexthink Experience here: https://nexthink.com/experience

Get ...
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In this very special episode of The DEX Show, we welcome back one of the world’s most influential voices on digital transformation and the future of AI leadership: Charlene Li.

Charlene is a bestselling author and trailblazing thinker who has helped leaders navigate disruption for over two decades. She returns to the show for an unmissable conversation on the realities of AI Transformation—and what it means for organizations, leader...
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In this special Reality Bytes, the team sits down with Matt Rose, Product Marketing Manager at Nexthink, to talk about the just-announced AI Drive. Matt breaks down how AI Drive helps organizations finally make sense of their scattered AI landscape—bringing visibility, usage insights, guidance, and measurable impact into one place inside the Nexthink Infinity platform. He also shares early customer feedback, the future roadmap, and...
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In this episode Tim and Tom sit down with Sean Thomas, Managing Director of EUEM Business at Edge Consulting, to explore how happiness, health, and IT success are all connected.

They dive into the parallels between personal health and IT health, the evolution of proactive and preventative IT, and how organizations can better operationalize digital employee experience (DEX). From vendor partnerships and process investments to the rol...
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Reality Bytes is back! In this episode, Tim, Tom, Megan, and Sean dive deep into DEXOps—the practice of operationalizing Digital Employee Experience. Building on insights from the show's recent webinar series, the team explores how IT leaders can shift from reactive firefighting to a proactive, structured approach that drives measurable business value. They cover the key pillars of DEXOps—from people development and process rigor t...
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Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a leading thinker on the intersection of people, technology, and the future of work. Together they explore how AI is reshaping HR — not only in how the function operates day-to-day, but also in how it redefines HR’s outward-facing strategic role in organizations.

Learning more...
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Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel. 

Knowledge is power—until you forget.

In the midst of troubleshooting performance and productivity issues, the team at Zentech found yet another problem – Employees struggling with constant change and not able to leverage the apps they need to get their job done. Across industries, employees are strugglin...
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In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it takes to be an “enlightened leader” in 2025.

From Starbucks’ gluten-free perception problem to Gen Z’s naturally inclusive leadership style, Tania shares research-driven insights into how perception, trust, and consistent action are reshaping the modern workplace—and driving bet...
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Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel. 

Stay up to date with ALL new episodes of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)

The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim, and everyone is a suspect - especially the VDI team. "The Foundation" makes another ...
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Tom and Tim are joined by the brilliant Mrinal Rai—Executive Client Advisor at Pomeroy, longtime industry analyst, and award-winning graphic novelist.

Together, they explore the future of Digital Employee Experience (DEX) through the lenses of creativity, AI innovation, and enterprise transformation. Mrinal shares his journey from analyst to advisor, his artistic inspirations, and his unique perspective on how empathy and digital ad...
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Back by popular demand once again! Here's episode 3 of Tim Flower's brand new IT mystery series, Parallel. 

Stay up to date with ALL new episodes of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)

In episode 2, we uncovered an invisible hand—a saboteur leaving undocumented changes and phantom scripts, wreaking havoc at Zentech. This week we’re shifting our focus to tell the story of some...
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While The DEX Show often explores digital transformation and employee experience through a technical or strategic lens, today’s interview takes a more human turn — spotlighting the formative experiences that shaped one of the UK legal sector’s most passionate champions of service excellence, Midge Renganathan, Head of IT Service Delivery at leading law firm RPC.

Midge delivers a moving, candid account of growing up, finding belongin...
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Chris Sibold rejoins Reality Bytes to talk about what can only be described as a whiplash year for federal IT. Just eight months after his last visit, Chris dives into the incredible transformation sweeping across U.S. federal agencies—driven by budget slashes, workforce reductions, and a new digital imperative.

Chris explains how government IT is now undergoing another 10 years of change—compressed into just a few quarters. From ri...
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In this episode, solo Tom welcomes Mike McGarvey, Global VP and Digital Workplace CTO at Atos. Mike shares insights into the creation and evolution of the Experience Operations Center (XOC)—a real-time, proactive extension of traditional IT operations built on Nexthink Infinity.

From Atos’ decade-long partnership with Nexthink to the shift toward DEX-driven business outcomes, Mike explains how the XOC is reshaping digital workplace ...
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The crew reunites to unpack the second part of Nexthink’s landmark research series, The Science of Productivity. Titled 'The Experience Silo: HR, IT, and the Digital Workplace', the latest installment explores the growing overlap between HR and IT, revealing that 64% of IT leaders foresee a formal merger within five years.

Tom McGrath is joined by Sean Malvey (report author as well as RB regular), Tim Flower, and Oriana Ott to discu...
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What if the real barrier to transformation isn’t technology—but fear? Silicon Valley veteran, strategist, and author John Hagel joins Tom to challenge the myths of digital transformation, argue for the power of scalable learning over efficiency, and explore why unlocking human passion may be the only sustainable way forward.

From leadership mindsets to the future of education, John’s insights reframe the role of institutions in a wo...
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Back by popular demand! Here's episode 2 of Tim Flower's brand new IT mystery series, Parallel.

Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)

Parallel is a fictional journey inspired by the popular murder mystery series Serial, which investigates the very real murder of a high school teenager who went missing after school one day. Parallel inve...
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In this intellectually provocative episode, Tim and Tom are joined by global disruption strategist and best-selling author Terence Mauri.

From his origins in Stratford-upon-Avon—the birthplace of Shakespeare—to advising top organizations around the world, Terence brings a uniquely human and deeply strategic perspective to the challenges of the AI era.

In this lightning-in-a-bottle conversation, he reframes disruption as an opportunit...
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Introducing Parallel: A brand new IT murder mystery series by the makers of the DEX Show. Catch every episode by subscribing to Parallel on Apple Podcasts here (or simply search Parallel wherever you get your podcasts)

From Nexthink and the creators of The DEX Show, this is Parallel: One IT story told week by week. Because technology problems don’t happen in isolation. Or by themselves. They happen in parallel.

What’s been killing pr...
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In this Very British Edition of The DEX Show, Tom welcomes Jack Bourne, Head of IT Operations at the British Transport Police. Jack shares insights into the unique challenges of delivering seamless digital experiences across a highly mobile, widely dispersed police force operating across 170+ sites. Jack offers a fascinating look at proactive IT, digital adoption, and collaboration in a public service context. Plus, find out how re...
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