The Modern Health Care Back Office
Healthcare business processes are more complicated than ever, and it's not getting any easier. In this podcast, we talk about the changing landscape of the healthcare system, how companies are struggling to keep up with increasing demand and staffing shortages. Join us as we share the best practices for back office processes just for healthcare providers.
Episodes
July 3, 2024 • 22 mins
Following our recent webinar on "Preventing the Top 5 HME Denials," we received numerous questions from attendees about specific denial scenarios. Andrea Stark from Miravista and Joey Graham from Prochant reconvened to answer them in a dedicated follow-up session. Here are some of the key questions and expert insights shared:
- Handling PECOS Denials: Question: When dealing with a PECOS denial due to the doctor no longer being ce...
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April 27, 2023 • 18 mins
Welcome to the replay of Prochant's webinar "Overcome Back-Office Hurdles: Unlock the Power of Your Infusion Pharmacy with Tina Ratliff." In this webinar, Tina Ratliff, a renowned expert in the infusion pharmacy industry, shared valuable insights and strategies to help you overcome the challenges of managing your back-office operations and maximize the potential of your infusion pharmacy. During the webinar, Tina discussed various ...
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April 23, 2023 • 29 mins
Welcome to another exciting episode of The Modern Healthcare Back Office! In today's video, we're exploring the world of Infusion Pharmacy Revenue Cycle Management (RCM) and pitting our expert guest against the cutting-edge AI, ChatGPT. 💡Join us as we dive into the complexities of Infusion Pharmacy RCM, tackling key topics such as claim denials, reimbursement, billing, and coding. Our Infusion Pharmacy RCM expert, with years of ha...
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April 19, 2023 • 20 mins
Join hosts Chuck Ellis and Rachel Schools on this exciting episode of The Modern Healthcare Back Office as they share their personal experiences in healthcare revenue cycle management and take you behind the scenes of the show! In this episode, Chuck and Rachel discuss the challenges they've faced in their careers, the lessons they've learned, and the valuable insights they've gained along the way. They'll also share some hilarious...
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April 5, 2023 • 15 mins
Welcome to the latest episode of the Modern Healthcare Back Office, where we dive into the world of healthcare revenue cycle management and the back-office operations that keep our healthcare system running smoothly. In this episode, we sit down with Joey Graham, the Chief Revenue Officer of Prochant, and BJ Martinelli, the head of HME sales at Prochant, to discuss their recent experience at Medtrade 2023.
Medtrade is the premier tr...
Medtrade is the premier tr...
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April 1, 2023 • 39 mins
Welcome to another episode of The Modern Healthcare Back Office Podcast, where we explore the intricacies of HME revenue cycle management and provide actionable healthcare business solutions. In today's episode, our guest Joey Graham, an HME back office workflow expert with over 20 years of experience, discusses common mistakes in HME workflow management and shares valuable insights on how to optimize your team's performance.
Join u...
Join u...
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March 18, 2023 • 17 mins
Join Chuck and Rachel as they talk to Infusion Back Office expert Tina Ratliff about why a functioning feedback loop is often the most needed but least applied tactic in healthcare back office processes. Tina will break down what a proper feedback loop looks like and provide valuable information on how to implement one into your own office. Questions? Ask Tina directly at tinar@prochant.com - don't miss this informative episode!
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March 12, 2023 • 21 mins
On this episode of the Modern Healthcare Back Office podcast, Rachel and Chuck take a deep dive into how healthcare back offices can protect themselves against ransomware attacks in 2023. They'll discuss the latest threats, potential solutions, and what organizations should be doing now to prepare for the future. They'll also explore ideas such as cloud-based security models and artificial intelligence tools that could help reduce ...
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March 1, 2023 • 15 mins
In this episode of The Modern Healthcare Back Office, Infusion Pharmacy RCM expert Tina Ratliff dives into the three key areas where most mistakes are made on intake processes for infusion companies.
She provides valuable insights on how your staff can easily increase efficiency, lower mistakes, and expedite close rates. Tina's expertise in infusion back-office operations is unparalleled, and her tips will help your company streamli...
She provides valuable insights on how your staff can easily increase efficiency, lower mistakes, and expedite close rates. Tina's expertise in infusion back-office operations is unparalleled, and her tips will help your company streamli...
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February 19, 2023 • 17 mins
In this episode, Rachel Schools takes the wheel for part 2 of discussing quantum leadership and how it differs from traditional organizational structures. Drawing on her vast experience in healthcare, Schools will provide listeners with a fresh perspective on leadership, highlighting the importance of communication, collaboration and innovation in today's dynamic healthcare environment. Throughout the episode, Schools will share ex...
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February 12, 2023 • 14 mins
Melissa Wagner is back to provide insight into how the end of the Public Health Emergency (PHE) on May 11th will affect the healthcare back office and what teams can do now to prepare. Drawing from her extensive experience in the healthcare industry, Wagner will provide listeners with actionable guidance on how to ensure their operations are ready for the post-PHE era. Don't miss this informative podcast episode on how to make sure...
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February 6, 2023 • 58 mins
Originally Recorded 2/2/2023 in front of a live Zoom audience - Join Joey Graham of Prochant and Ronda Burmester of VGM Group for a webinar about optimizing your intake team for a healthcare back office. Learn about recruiting best practices, overcoming efficiency obstacles, and how to use tech best for your team. Get practical advice on improving the speed, accuracy, and cost-effectiveness of your back office systems and make sure...
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January 29, 2023 • 13 mins
Who says RCM can't be fun? We're joined again by Tina Ratliff, a leading infusion pharmacy back office expert consultant. Ratliff will talk about how to turn the revenue cycle management of your medical practice into team-building games that will not only challenge your staff and improve efficiency, but also make a dramatic improvement in your bottom line. With her years of experience in the healthcare industry, Ratliff is sure to ...
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January 17, 2023 • 16 mins
Join us on The Modern Healthcare Back Office and get expert insights from HME/DME specialist Melissa Wagner. She'll share her 25+ years of healthcare back office experience and discuss the biggest lessons from 2022, as well as the must-have resolutions for teams in 2023. Don't miss out on this invaluable advice!
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January 15, 2023 • 30 mins
In this episode of The Modern Healthcare Back Office, Rachel Schools breaks down Quantum Leadership and how it can be utilized in healthcare. She talks about her 20 plus years in health care back office management, and why she believes it is the future of revenues cycle management and back office leadership. Don't miss out on this valuable information and join us for this exploration into the world of quantum leadership! #QuantumLe...
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January 5, 2023 • 10 mins
Get ready to start 2023 off right with some back office tips from Tina Ratliff, an infusion pharmacy expert. She'll be sharing her biggest lessons from 2022 and what she's most looking forward to in 2023. Get the latest insights on best practices for optimizing your healthcare back office and stay ahead of the curve.
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December 30, 2022 • 20 mins
In this episode of The Modern Healthcare Back Office presented by Prochant, we have a special guest: Diana Di Pierro. She dives deep into why humility plays a hidden but vital role in the success of any back office operations in healthcare and explores the benefits it can open up for teams – now and in the future. From its importance for achieving goals to unlocking potential growth opportunities, she explains why understanding and...
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December 7, 2022 • 10 mins
As 2022 comes to a close, we got a jump start on the upcoming year. Tina Ratliff, our Pharmacy Reimbursement Manager stopped by The Modern Healthcare Back Office to discuss her infusion back-office resolutions for 2023. Do you have questions about this episode? You can reach Tina and Rachel directly on LinkedIn! https://www.linkedin.com/in/rachelschools/ https://www.linkedin.com/in/tina-ratliff-77719a67/
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November 20, 2022 • 36 mins
In this episode, DME and HME expert Melissa Wagner breaks down the issues commonly experienced with poor dashboarding for your revenue cycle management analytics and then shares how to create a dashboard that will increase your efficiency and close success rate. For more info on revenue cycle management for healthcare, email Melissa Wagner at melissam@prochant.com or visit https://www.prochant.com
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November 10, 2022 • 13 mins
Artificial intelligence is taking over almost every factor of our daily lives, and the health care industry is no exception. In this episode, infusion back office expert Tina Ratliff shares what's coming with A.I. and how it will affect your back office. Want to learn more about A.I. and how it will change healthcare? Email Tina at tinar@prochant.com More resources and tips for your back office are available at https://www.prochant...
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