5 Essential Questions to Master Client Expectations

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May 6, 2025 • 38 mins

In this episode, Shauna Lynn Simon reveals the powerful framework that has helped her businesses move from chaotic, reactive client management to smooth, proactive success. She shares a personal story from her early days that changed her outlook on contracts - and why simply "quoting the contract" isn't enough to create a positive client experience.
Shauna Lynn introduces her 5 essential questions for managing clients more effectively, ensuring better communication, fewer misunderstandings, and a stronger reputation. She explains how poor expectation management can silently drain your time, energy, and profits - and how setting clearer client expectations can transform your business. From building client onboarding checklists to developing client care packages and journey maps, she offers practical strategies you can start using right away.

If you’ve ever found yourself constantly putting out fires, feeling drained after every project, or wondering why clients keep missing critical details, this episode will help you reset your approach. Plus, Shauna Lynn gives a peek inside the Real Women Real Business Mastery Program and how it’s designed to help you fill in the gaps in your business foundations so you can thrive with less stress and more success.

Timestamps:
(00:01) – Introduction
(02:34) – The staging story that changed everything
(07:50) – Why contracts aren’t enough
(14:45) – The 5 client clarity questions
(29:02) – Practical tools to implement today

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