🎙️ Voice First AI: The Future of Conversations
Welcome to Voice First AI, the podcast where automation meets authentic conversation. Hosted by Michael Pierce, CTO of SmartOptimize, we explore the evolving world of voice AI, smart answering agents, and the systems that help businesses automate communication without losing the human touch. Whether you're a local service provider, brand builder, or tech innovator, tune in to discover how voice technology is reshaping customer engagement, sales, and support—one conversation at a time.
Episodes
April 30, 2025 • 12 mins
In this podcast episode, listeners gain valuable insight into how AI can help real estate professionals stay on top of their game while maintaining their sanity. Discussing the critical issue of missed calls, the host highlights the impact that every unanswered ring can have - lost leads, opportunities, and trust. As a solution, the host introduces Ava - an AI-powered receptionist capable of handling multiple aspects of your busine...
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April 29, 2025 • 10 mins
The podcast episode of Voice First AI, hosted by Michael, focuses on illustrating the problem of missed business calls, particularly in service-based sectors like hairdressing and massage therapy where one's hands are often busy. The conversation delves into how every missed call equates to a potential missed client and possible lost revenue. To solve this issue, Michael introduces the audience to AIVA, an Artificial Intelligence (...
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April 28, 2025 • 8 mins
In this episode of Voice First AI, host Michael introduces Ava, a game-changing answering service transforming the face of businesses. Not just another answering service, Ava is an intelligent virtual assistant that captures every opportunity, builds trust, and ensures no call goes unanswered, allowing businesses to maintain momentum without experiencing burnout. Michael sheds light on how Ava represents the voice of businesses eve...
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April 22, 2025 • 13 mins
In the debut episode of the Voice First AI Podcast hosted by Michael Pierce, the topic of AI system prompts and their importance in shaping an AI's personality and user interaction are explored. The discussion commences with an in-depth explanation of system prompts, likening them to a script that directs the AI's personality, behavior, and interaction style. Different AI personalities ranging from a Shakespearean bot to a hip-hop ...
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April 22, 2025 • 9 mins
In this episode of "Voice First AI", Michael explores the transformative world of conversational AI and why it's becoming an invaluable asset in business, specifically customer service. The episode, titled 'Why Talking to Robots Is the Smartest Thing You’ll Do Today,' emphasizes the efficiency of AI assistants, referencing their non-stop work ethic, lack of need for breaks, and constant cheerfulness. Michael notes that voicemail is...
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In this episode of Voice First AI, the host, Michael, shares how Ava, the AI-powered receptionist, is revolutionizing the auto repair industry. He recounts how Ava, by answering phones in a busy auto shop, helps capture more business while relieving the technicians from the disruption of answering calls. The AI receptionist handles everything - from answering inquiries, scheduling appointments, sending call summaries, and even mana...
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In this episode of Voice First AI titled: 'The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had,' Michael explores an interaction with an irate customer that was defused by the AI named Ava. Ava, programmed to gauge customer emotions and respond calmly, effectively diffused the tense situation and turned it into a positive customer experience. The owner of a plumbing company, struggling to handle a high v...
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In this episode of Voice First AI, Michael delves into the potential advantages of AI voice assistants, specifically an AI solution named AIVA. He begins with an intriguing anecdote about waking up to a $2,000 deal closed by AIVA overnight, while he was asleep. Michael moves on to discuss how small businesses, from auto-repair shops to dentist offices, are losing potential revenue to missed calls and how solutions like AIVA are bri...
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March 17, 2025 • 4 mins
In this episode of The Authentic AI Podcast, host Michael Pierce discusses the increasing role of Artificial Intelligence (AI) in mental health. From the integration of AI chatbots and voice assistants in therapy to handling administrative tasks and client screenings, the conversation uncovers how AI can support and enhance the work of human therapists. However, the podcast doesn’t shy away from acknowledging AI's present limitatio...
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March 10, 2025 • 4 mins
In this episode of The Authentic AI Podcast, Michael Pierce reviews a competition between ten leading AI chatbots, including well-known contenders like Google’s Gemini 1.5 Pro and OpenAI’s ChatGPT-4o. The episode examines the strengths and weaknesses of each AI model, emphasizing aspects such as accuracy, conversational flow, citation capability, and unique quirks. The podcast goes into detail about the potential of combining these...
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March 5, 2025 • 3 mins
In this episode of The Authentic AI Podcast, Michael Pierce, CTO of SmartOptimize, discusses the challenges of managing voicemails and the power of AI in addressing them. He introduces listeners to Ava, an AI answering assistant that answers calls when you can’t, engages the caller, and sends an instant text summary. He addresses the issue of lost business opportunities caused by unanswered calls and presents the AI solution as an ...
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February 27, 2025 • 3 mins
In this episode of The Authentic AI Podcast, host Michael Pierce discusses the latest breakthrough from OpenAI – GPT-4.5, highlighting its key improvements and the enormous strides in speed, accuracy and reasoning it offers. He underscores the potential benefits for businesses, especially in applications like automation and content creation. The episode explores how GPT-4.5 can create more intuitive AI agents and enhance various ar...
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February 24, 2025 • 4 mins
In the episode of The Authentic AI Podcast, the host, Michael Pierce, explores the pivotal role played by Artificial Intelligence in video game development. The episode dives into the profound impact AI has had on improving game design and enhancing player experiences by personalizing gameplay and adjusting difficulty in real-time. The integration of AI in developing realistic, intelligent Non-Player Characters (NPCs) and the use o...
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February 10, 2025 • 3 mins
In this episode of The Authentic AI Podcast, host Michael Pierce examines the current power struggle over OpenAI, with tech titan Elon Musk, making a high-stakes bid to regain control of the organization. Musk claims that OpenAI deviated from its original mission and transformed into an AI monopoly motivated by business interests, igniting a fierce battle between open-source and closed-source factions. The situation is further comp...
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February 6, 2025 • 2 mins
In this episode of The Authentic AI Podcast, hosted by Michael Pierce, the revolutionary impact of DeepSeek's energy-efficient R1 AI model is explored. The unique system, operating on mere 2,000 Nvidia chips, is viewed as a potential game-changer in energy consumption as it sets a new standard in efficiency. The shift has caused a substantial drop in energy stocks, casting uncertainty over the future of the energy sector. The episo...
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February 1, 2025 • 3 mins
In this episode of The Authentic AI Podcast by Michael Pierce, discussions revolve around the rapid evolution of technology, particularly concerning the human brain and the concept of consciousness. Michael stresses the key question at hand whether fast data procession by AI equates to intelligence. Moreover, the podcast brings up Neuralink, a Brain-Computer Interface that records thoughts and discusses the possibility of achieving...
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January 31, 2025 • 4 mins
In this episode of The Authentic AI Podcast, host Michael Pierce discusses the rapidly advancing field of quantum computing, its potential risks, and how it might impact encryption security, AI, and blockchain technology. Pierce paints a thought-provoking image of a potential future where quantum computers, through Shor’s Algorithm, decrypt encryptions that traditional computers could acutely take millions of years to break, compro...
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January 29, 2025 • 3 mins
In this episode of The Authentic AI Podcast, host Michael Pierce explores the concept of homegrown AI innovation, demonstrating how using even ordinary computers and affordable hardware, anyone at home can harness the power of AI. Dismissing the common belief that high-end supercomputers are required, he discusses how older GPU models can effectively run AI models without overspending. He also outlines smart strategies to upgrade a...
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January 28, 2025 • 3 mins
In this episode of The Authentic AI Podcast, host Michael Pierce navigates through the exciting world of AI, evaluating the strategies and technologies of some of the leading companies - OpenAI, Google DeepMind, NVIDIA, and Anthropic. Michael discusses OpenAI's acclaimed generative models while pointing out criticisms of their commercial focus and lack of transparency. DeepMind's significant breakthroughs and challenges in consumer...
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January 26, 2025 • 3 mins
In this episode of The Authentic AI Podcast, Michael Pierce explores OpenAI's latest innovation, the Operator. The Operator is an AI agent that performs tasks on the web autonomously, with the ability to fill out forms, order groceries, and even create memes. It uses OpenAI's Computer-Using Agent model, which brings together GPT-4o's vision capabilities and reinforcement learning. While currently in its research preview stage, the ...
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