What the Fixed Ops?! (WTF?!)
Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.
Episodes
June 8, 2026 • 53 mins
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Bill Springer for a deep dive into the evolving world of dealership customer retention, fixed operations, and long-term service loyalty.
Drawing from insights in his latest Dealer Retention Report, Bill breaks down the biggest challenges and opportunities facing dealerships today—from tire sales and first service appointments to mobile serv...
Drawing from insights in his latest Dealer Retention Report, Bill breaks down the biggest challenges and opportunities facing dealerships today—from tire sales and first service appointments to mobile serv...
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May 25, 2026 • 49 mins
Culture isn’t built through slogans or perks—it’s built through leadership, accountability, training, and creating an experience people actually want to be part of.
In this episode of What the Fixed Ops?!, we welcome back Nick Ruffolo for an in-depth conversation on what truly drives long-term success inside a dealership. From customer retention and employee engagement to leadership development and process accountability, Nick break...
In this episode of What the Fixed Ops?!, we welcome back Nick Ruffolo for an in-depth conversation on what truly drives long-term success inside a dealership. From customer retention and employee engagement to leadership development and process accountability, Nick break...
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Mark as Played
May 11, 2026 • 55 mins
Growth doesn’t come from adding more tools—it comes from seeing clearly, fixing what’s broken, and building systems that actually work.
In this episode of What the Fixed Ops?!, we welcome John Acosta, CEO of VTech Dealer IT and a leader at the intersection of automotive, technology, and cybersecurity. John brings a rare combination of military discipline, entrepreneurial grit, and deep dealership experience—and in this conversation,...
In this episode of What the Fixed Ops?!, we welcome John Acosta, CEO of VTech Dealer IT and a leader at the intersection of automotive, technology, and cybersecurity. John brings a rare combination of military discipline, entrepreneurial grit, and deep dealership experience—and in this conversation,...
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Mark as Played
April 27, 2026 • 47 mins
(00:00:00) Intro
(00:00:39) Tim shares the origin of Tour Detour
(00:01:44) How the idea turned into a viral series
(00:05:58) What Tim wanted to achieve from making the show
(00:10:52) Fixed ops as the backbone of dealership profitability
(00:13:15) The danger of over-quoting and losing customer trust
(00:19:14) What Tim's Strategy Looks Like on a Daily Basis
(00:25:35) Rethinking service appointments vs. walk-ins
(00:31:10) Setti...
(00:00:39) Tim shares the origin of Tour Detour
(00:01:44) How the idea turned into a viral series
(00:05:58) What Tim wanted to achieve from making the show
(00:10:52) Fixed ops as the backbone of dealership profitability
(00:13:15) The danger of over-quoting and losing customer trust
(00:19:14) What Tim's Strategy Looks Like on a Daily Basis
(00:25:35) Rethinking service appointments vs. walk-ins
(00:31:10) Setti...
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Watch
Mark as Played
April 13, 2026 • 44 mins
Some careers follow a straight line. Others are built by recognizing opportunity, solving problems, and scaling what works.
In this episode of What the Fixed Ops?!, we welcome Matthew Wilmsen, Chief Revenue Officer, and Eric Wilson, SVP of OEM Partnerships at Fixed Ops Marketing, to the show.
Both Matt and Eric bring deep experience from high-level automotive, data, and growth organizations—and in this conversation, they break down w...
In this episode of What the Fixed Ops?!, we welcome Matthew Wilmsen, Chief Revenue Officer, and Eric Wilson, SVP of OEM Partnerships at Fixed Ops Marketing, to the show.
Both Matt and Eric bring deep experience from high-level automotive, data, and growth organizations—and in this conversation, they break down w...
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Mark as Played
March 30, 2026 • 53 mins
Some careers are planned. Others are built through grit, pressure, and pure resilience.
In this episode of What the Fixed Ops?!, we welcome Sheila Pogue, Dealer Marketing Consultant at Dealer OMG, to the show.
Sheila’s journey into the automotive and dealership world didn’t begin in a showroom or service drive — it started in hospitality, managing bars and restaurants before making an unexpected leap into the RV, marine, and dealersh...
In this episode of What the Fixed Ops?!, we welcome Sheila Pogue, Dealer Marketing Consultant at Dealer OMG, to the show.
Sheila’s journey into the automotive and dealership world didn’t begin in a showroom or service drive — it started in hospitality, managing bars and restaurants before making an unexpected leap into the RV, marine, and dealersh...
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Mark as Played
March 16, 2026 • 49 mins
Influence matters. Leadership matters. And real sales performance depends on both.
In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer and founder of Kaizen Automotive Consulting, to the show.
Christian’s journey is rooted in decades inside the dealership world. He started in the car business in 1992 as a salesperson, worked his way through finance and management, and eventually became General Sales...
In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer and founder of Kaizen Automotive Consulting, to the show.
Christian’s journey is rooted in decades inside the dealership world. He started in the car business in 1992 as a salesperson, worked his way through finance and management, and eventually became General Sales...
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Mark as Played
March 13, 2026 • 35 secs
AI is advancing fast — but skilled technicians aren’t going anywhere.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE and FOLLOW HERE...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE and FOLLOW HERE...
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Mark as Played
March 12, 2026 • 1 min
The moment you think you’ve arrived is the moment you stop growing.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
w...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE and FOLLOW HERE
w...
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Mark as Played
March 11, 2026 • 27 secs
If your compensation plan isn’t built for quality, don’t expect to attract it.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE and FO...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE and FO...
Listen
Watch
Mark as Played
March 10, 2026 • 38 secs
The further you want to go, the more humility matters. Ego stalls growth.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE and FOLLOW ...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE and FOLLOW ...
Listen
Watch
Mark as Played
March 9, 2026 • 32 secs
You don’t need a perfect past. You need work ethic. In automotive, effort still wins.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE...
Listen
Watch
Mark as Played
March 6, 2026 • 38 secs
Quality isn’t claimed — it’s earned. If you want proven skill, look for ASE.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE and FOLL...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE and FOLL...
Listen
Watch
Mark as Played
March 5, 2026 • 49 secs
The data is clear: ASE-certified techs earn more, perform better, and stay longer.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE an...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO KNOW. LIKE an...
Listen
Watch
Mark as Played
March 4, 2026 • 34 secs
Your pay plan might be driving short-term wins… and long-term damage. Incentives shape culture.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO ...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
BE THE 1ST TO ...
Listen
Watch
Mark as Played
March 3, 2026 • 33 secs
Forget the stereotypes. The next wave of technicians isn’t lazy or entitled — they’re sharp, capable, and ready.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-27...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-27...
Listen
Watch
Mark as Played
March 2, 2026 • 48 mins
Standards matter. Leadership matters. And the future of fixed ops depends on both.
In this episode of What the Fixed Ops?!, we welcome Dave Johnson, President & CEO of ASE (Automotive Service Excellence), to the show.
Dave’s story is the embodiment of what’s possible in this industry. From growing up farming and ranching in northern Wyoming to a 32-year career with Ford Motor Company — ultimately serving as a global executive ove...
In this episode of What the Fixed Ops?!, we welcome Dave Johnson, President & CEO of ASE (Automotive Service Excellence), to the show.
Dave’s story is the embodiment of what’s possible in this industry. From growing up farming and ranching in northern Wyoming to a 32-year career with Ford Motor Company — ultimately serving as a global executive ove...
Listen
Watch
Mark as Played
February 27, 2026 • 55 secs
Nick Ruffolo shares how stepping up, owning tasks, and staying ready for the next big opportunity transformed his path in the car business.
Watch the full episode: https://youtu.be/5wVNMGmB6pg
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today....
Watch the full episode: https://youtu.be/5wVNMGmB6pg
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today....
Listen
Watch
Mark as Played
February 26, 2026 • 1 min
Nick shares why department silos create friction and limit growth. A dealership should operate as one team, not separate islands.
Watch the full episode: https://youtu.be/5wVNMGmB6pg
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://c...
Watch the full episode: https://youtu.be/5wVNMGmB6pg
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://c...
Listen
Watch
Mark as Played
February 25, 2026 • 44 secs
Nick Ruffolo explains that service specials aren’t just about bringing customers in - they’re tools advisors use to close the deal.
Watch the full episode: https://youtu.be/5wVNMGmB6pg
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https:/...
Watch the full episode: https://youtu.be/5wVNMGmB6pg
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https:/...
Listen
Watch
Mark as Played
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