Knowledgebase Ninjas

In this episode of the Knowledge Base Ninjas podcast, host Gowri Ramkumar speaks with Ryan Young, Staff Technical Writer at Stripe, about the fundamentals of technical writing and how they continue to matter in an evolving technology landscape. 

Ryan shares his journey into technical writing and explains why clarity, conciseness, and understanding the reader remain essential, regardless of the tools writers use. He also discuss...

In this episode of the Knowledge Base Ninjas podcast, Gowri Ramkumar speaks with James Beach about how he approaches technical writing from a reader's perspective. James builds a persona for the target user before writing a single word, often testing the product himself through their eyes. Documentation, for him, is written for someone who's already frustrated and just wants a quick answer. He explains how storytelling and narrativ...

In this episode of Knowledge Base Ninjas, host Gowri speaks with Gareth Brinn, Documentation Manager at Gravitee, about what changes in a documentation team when AI enters the workflow. 

Gareth says that AI is an optimisation tool, not a replacement. He reframes manual documentation as manual context building: understanding user journeys, talking to solutions engineers and support teams, and structuring information so agents ca...

In this episode of the Knowledge Base Ninjas podcast, Gowri Ramkumar speaks with Prince Eze Onyeanuna about how AI is reshaping technical writing. Prince shares why he believes humans should no longer write first drafts, and why the idea and judgment must always stay human. He explains how AI can close a long-standing gap in documentation, keeping docs in sync with fast-moving products. Content now needs to be structured for AI age...

In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Michael Uzukwu, Lead Technical Writer at Opsimate and a 2026 LFX mentee for kgateway, about his unconventional path into technical writing. Michael shares how he started as a Python programmer exploring data analytics before discovering that documenting his projects — not the analysis itself — was what he truly enjoyed. 

He explains which anal...

In this episode of Knowledgebase Ninjas, Steev Kundukulangara from Teradata talks about how AI is reshaping the world of technical writing.

He shares his honest take on whether AI will replace technical writers, and why their skills are still very much needed — especially when it comes to making sense of AI-generated content. Steev also touches on why accuracy still depends on human expertise and how shrinking attention spans ...

In this episode of Knowledgebase Ninjas, we have Ramesh Aiyyangar, Founder of Tech Write Pro. He discusses how technical writing is evolving in the age of AI. He emphasizes that modern technical writers must go beyond documentation and develop skills in content strategy, structured authoring, APIs, Docs-as-Code, and cross-functional collaboration.

Ramesh highlights that AI is transforming documentation workflows, making content qual...

In this episode of Knowledge Base Ninjas, host Gowri Ramkumar speaks with Rutva Safi, Senior Technical Writer at GANTNER, about her journey into technical writing and the impact of AI on documentation. Rutva explains how AI can support writers rather than replace them and highlights the importance of empathy, user focus, and clear communication. The conversation also touches on modern documentation practices, teamwork with product ...

In this episode of Knowledge Base Ninjas, Gowri speaks with Abhishek Sahoo, Cybersecurity Documentation Specialist at Tetra Pak, about how technical documentation has evolved into a strategic business function.

The conversation explores how effective documentation improves onboarding, reduces support dependency, strengthens compliance readiness, and supports operational efficiency in cybersecurity environments. Abhishek also discuss...

In this episode of the Knowledge Base Ninjas podcast, Rachel Johnson shares her journey into technical writing and how the role has evolved over time.

She explains why documentation is no longer just a support function but a key part of the product experience, supporting users from onboarding to long-term use. Rachel also highlights the importance of integrating documentation early in the product lifecycle for better outcomes.

Th...

In this episode of Knowledge Base Ninjas, Cody shares his unconventional journey into technical writing and how the field is evolving in the age of AI. Cody shares how he transitioned from academia, combining his passion for language and technology in meaningful ways. He emphasizes creating “down-to-earth” documentation that meets users where they are, rather than overwhelming them with complexity or rigid formality.

The...

In this episode of the Knowledge Base Ninjas podcast, Sadhana talks about what documentation performance really means and why it matters. It shows how effectively documentation helps users complete tasks without relying on support.

But numbers alone are not enough. She emphasises the importance of combining quantitative analytics with qualitative feedback to get the full picture of documentation performance. Through various examples...

In this episode of Knowledge Base Ninjas, Gowri catches up with Strahinja Milosevic, a Senior Technical Writer with Bitvavo, on the evolving role of technical writers in an AI-driven world. Strahinja, a graduate in English and language from the University of Belgrade in Serbia, began his career as a freelance translator before moving to technical writing. 

Now, based in Amsterdam, Strahinja works in a docs-as-code environment, ...

In this episode of Knowledge Base Ninjas podcast, Gowri catches up with Oana Turnea, a Technical Program Manager at Microsoft, to talk about creating and managing documentation systems at scale.

Oana began her career as a helpdesk analyst and gradually moved towards information management. She says that from when she began working, she had a genuine passion for helping people better understand information. Her drive to improve exist...

In this episode of the Knowledge Base Ninjas podcast, we have Rahel Anne Bailie, Senior Content Consultant, from Content Seriously. She talks about how organizations are approaching AI and where many miss the mark strategically. She points out that companies often rush to “do AI” without clearly understanding the problem they are trying to solve.

She then shifts the focus to existing content and what it really means to b...

In this episode of the Knowledge Base Ninjas podcast, Sakshi Shah, Technical Writer at Tesla explores how documentation is evolving in the age of AI, where content must serve both human readers and AI systems. The discussion highlights why structure, clarity, chunking, and consistency matter more than ever, and how understanding user types helps balance AI-ready and human-friendly documentation. The episode also introduces key prin...

In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users. 

Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-written content can fall flat...

This episode of the Knowledge Base Ninjas Podcast, we have Alina Desiatnikova, Technical writerfrom Bolt, who shares her path from technical support to technical writing and the skills that shaped her career. 

This episode highlights the ongoing importance of clear, thoughtful documentation and the vital role technical writers continue to play. She discusses the balance between domain knowledge and writing clarity, how AI both ...

In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, where content is tested and validated before going live, applying a CICD-like approach to documentation. Netra discusses key metrics for content quality, retrieval, and impact, and how AI ...