Dental Practice Heroes

Eight out of ten employees show up disengaged. The other two are doing all the work in your practice.

In this episode, Dr. David Maloley explains what's really driving attrition and why a paycheck doesn't cut it anymore. You'll find out which outside forces are quietly commoditizing your practice, the burnout triggers already built in, and how to create an employee experience that holds your practice together.

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Hire another associate, open a second location, drop insurance — or maybe change nothing at all? The truth is, just because your practice can grow doesn't mean it should.

In this episode, the DPH coaches will help you figure out what kind of practice actually fits the life you want. You'll hear the mistake that almost buried one of them, the steps you should take before scaling, and the honest questions that reveal whether a b...

You know the moment: you’re having the same conversation again, trying to stay calm, trying to protect psychological safety, but quietly wondering why the message still isn’t landing. When a team member keeps missing a checklist step, showing up late, skipping a pre-collect, or sending patients up front with the wrong codes, it stops feeling like a one-off mistake and starts feeling like a culture problem. That’s ...

"I just need to get more patients into the office." It's something almost every owner tells themselves, but it's rarely what their practice needs.

In this episode, you'll learn the five levers that decide how much your practice actually produces. The DPH coaches share their own experiences of freezing in front of patients, getting honest feedback from their teams, and coaching associates who want a raise.

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Your hygienist spends more time with your patients than you do. That makes them one of the biggest case acceptance drivers you have.

This episode shows you how to unlock that potential with the right systems, language, and a true doctor-hygienist partnership. Hygiene consultant Janet Hagerman breaks down how to train your team to talk about treatment, the meeting you should be having every month, and the five steps to the perfect ha...

If you walked into your dental practice right now and asked one random team member what they’re actively trying to get better at, would they have a real answer or a long pause? That moment tells you almost everything about your culture, your leadership, and why “good people” sometimes slowly turn into disengaged people. We believe most team members don’t drift toward excellence on their own, they drift towar...

Your dental practice feels like it’s barely surviving, the team is overwhelmed, and the plan sounds logical: “Once we hire one more assistant or one more hygienist, then we’ll fix the systems.” I’m challenging that idea head-on, because waiting doesn’t pause the chaos. It feeds it. When we delay training, accountability, and process improvement, we create the exact environment that drives burnout...

Front desk versus clinical: every practice has this quiet rivalry, but it doesn't have to be that way.

In this episode, the DPH coaches break down why these two sides of the office resent each other and how you as the owner might be making it worse. They share exactly what you can do to create cohesion in the office, from an exercise that breaks tension and gets people talking to an easy fix for the most common source of conflict.

To...

Your dental practice can feel like it’s drowning even when you’re fully staffed and the schedule looks reasonable on paper. The real culprit is often smaller and harder to spot: tiny steps in your systems that get skipped, “just this once,” and then explode into bigger problems for the next person downstream. I’m breaking down how that ripple effect creates the daily feeling of chaos, backlog, and burn...

Where did all the good hygienists go? You may be asking yourself this question, but the truth is they're out there. They're just choosing someone else.

In this episode, you’ll learn how to become the office people want to work at (and stay). The DPH coaches share how one of them out-recruited six offices for a single hygienist, why your job posting is costing you good candidates, and the interview red flags you can’t ign...

What does it take to be a better producer? For Dr. Spencer Greer, it's not about chasing new patients or pushing treatment.

In this episode, he shares the exact language he uses to present treatment without sounding greedy, losing trust, or pressuring anyone into a "yes." You'll learn where most dentists drop the ball on case acceptance and the traits that turn a surprising hire into a top producer.

The best part: the growth you're a...

Slow doesn't mean careful. Fast doesn't mean sloppy. Most dentists think efficiency comes at the cost of quality  — but this episode will show you it's actually the key to managing a busy schedule.

The DPH coaches break down how to get through your procedures faster without cutting corners. You'll hear their tips on how to speed up everyday procedures, the three things that let you run a 5-minute exam, and where your day ...

Feeling lost? The biggest thing holding your practice probably isn't your team, your overhead, or the economy — it’s the stories you’re telling yourself.

In this episode, Neo Positivity, creator of the Thoughts Become Things movement and author of Your ATM, explains how the brain's "algorithm" can keep you stuck and how to take back control of your thoughts. You'll learn daily exercises and mental habits that comba...

If your days feel jam-packed but your dental practice still isn’t improving, the problem usually isn’t effort. It’s urgency. The loudest problems in a practice always win, and they trick us into believing we’ll work on systems, leadership, and growth “once things slow down.” They don’t slow down, and that’s exactly why so many practice owners feel stuck, overworked, and quietly frustr...

What's one thing you've been avoiding in your practice? Maybe it's a slipping standard or a team member no longer pulling their weight — and every week you wait, your practice feels it a little more.

In this episode, Katherine Eitel Belt is back to help you finally have these conversations without losing the team you've built. You'll learn how to have what she calls "invitation conversations,” what it takes to get a real...

If you’ve ever reached the end of a packed clinic day wondering why every single problem somehow finds its way back to you, you’re not alone and you’re not broken. I’m Dr. Paul Etchison, and I’m talking about a leadership pattern that quietly traps dental practice owners: the rescuer trap. It looks like support. It feels like servant leadership. But it often turns you into the rate-limiting step and tr...

The best practices aren't built on systems and numbers — they're built on something that's easy to forget.

In this episode, Bree Groff breaks down why people are the backbone of a practice and how leaders can bring out their team's best. Working with teams at Google, Microsoft, and Pfizer, she's developed simple exercises and team practices that  drive performance and bring fun to any size practice.

Topics discussed:

• Th...

Technology in dentistry is moving faster than ever, and it's easy to feel like you're falling behind. AI is writing chart notes, robots are helping place implants, and there's a new company pitching you every day.

In this episode, Dr. Alan Mead and Paul discuss where dentistry is really headed, what's worth your attention, and what matters most even as the tools evolve.

Topics discussed:

• Microscope dentistry
• How tech in dentistry h...

If you’ve ever looked around your dental office and thought, “Why am I the only one who cares?”, you’re not alone and you’re not crazy. We’ve felt that same disconnect between the emotional weight of practice ownership and a team that seems able to clock out and leave it all behind. That gap can turn into resentment fast, and it’s one of the quiet drivers of dentist burnout, poor practice c...