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June 2, 2025 11 mins
Katie Payne is the Chief Executive Officer of Lifebanc, Northeast Ohio’s only nonprofit organ and tissue recovery organization. A registered nurse and healthcare leader with nearly two decades of experience in transplant and donation services, Katie brings deep clinical expertise and a personal passion for saving lives through donation.

Her journey into this work is rooted in personal loss—her brother Billy became a donor after a tragic accident, an experience that profoundly shaped her sense of vocation. Prior to joining Lifebanc, Katie served as Executive Director at LifeLink of Georgia, where she led operations across clinical services, hospital development, donor family support, and public education, helping increase donation volumes by 18% and organs transplanted by 36%.

Katie holds a Master of Science in Nursing from the University of Tennessee Health Science Center and a Bachelor of Arts in Journalism from Georgia State University. She is a member of the American College of Healthcare Executives and the Association for Multicultural Affairs in Transplantation.

With a leadership style grounded in empathy, data, and advocacy, Katie is committed to honoring every donor, supporting families, and bridging the gap between need and access in organ and tissue donation.
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Episode Transcript

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Speaker 1 (00:01):
This is iHeart Radio's CEOs.

Speaker 2 (00:03):
You should know.

Speaker 1 (00:03):
I'm Keith Hotchkis. Today our guest is Katie Payne, the
CEO of Life Bank, which is Northeast Ohio's only nonprofit
organ and tissue recovery organization. Katie, thank you for being here,
and you're not from here, not.

Speaker 3 (00:18):
Thanks for having me. I just moved here from Atlanta.
I actually moved here December fourteenth, Yes, the head of
the dead of winter, the dead of winter, but I
got to spend a lot of time with my kids
inside and that had not happened for a very long time,
so they were forced to spend time with me, which
was great.

Speaker 1 (00:35):
I think people, you live in a world where your
position I would have to say, you guys are saving lives, right.
But I imagine also that there's a lot of misinformation about
organ donation tissue donation, and I imagine you deal with
that a lot on a daily basis. Can you help
us set the record straight on what both Life Bank
does and I guess organ and tissue donation just in general.

Speaker 3 (00:59):
Sure, So as far as myths go, Life Bank is
what's called an organ procurement organization, so we're federally designated
nonprofit organization. We're the only ones here in Northeast Ohio,
and it's our job to go into hospitals to provide
education about donation and approach families about the opportunity of donation.

(01:19):
One of the biggest things I hear all the time
is if someone sees that I have that I'm a
donor on my driver's license, they won't try and save me.

Speaker 2 (01:27):
And that could not be farther from the try.

Speaker 1 (01:28):
I wonder where that whole thing started, because this doesn't probably.

Speaker 3 (01:32):
A TV show, because that ruins all of our That's
that's true, but it's it's definitely not true. I was
a bedside nurse for several years working in hospitals, and
I never once saw a patient's license or you never
even thought about.

Speaker 2 (01:46):
Looking at it.

Speaker 1 (01:47):
Hypocritic oh suggest that you and doctors and everybody you're
there to save people, no matter what. You're saving drug dealers.

Speaker 2 (01:53):
Right, save the person right in front of you.

Speaker 1 (01:55):
Yes, So tell me a little bit about then, why
Life Bank is important. Many of been Northeast Ohio are
familiar with Life Bank. But you mentioned you go into
hospitals and you help educate people. Where is the biggest
misinformation on the hospital side.

Speaker 3 (02:12):
I think it's not necessarily misinformation. It's that all of
the staff in a hospital truly care about the patient
that they're trying to save, and so when they are
calling us, it really means that they're admitting that this
patient likely is not going to survive their injury, and
that's really hard for them to accept. It's not that
they don't necessarily understand donation, it's that it's very hard

(02:34):
for them to let go when they've spent so much
time with this family and put their heart and soul
into trying to save this patient.

Speaker 2 (02:40):
And so when we come in.

Speaker 3 (02:41):
While we have a lot of good things to offer
the family to the hospital staff, sometimes it can seem
like they're admitting that this patient isn't going to make it.

Speaker 1 (02:49):
You, if you don't mind me asking have a sort
of personal story about organ donation, I'd love for you
to share that.

Speaker 3 (02:57):
Sure, my brother was actually a tissue donor and two
thousand and four he was in a tragic car accident
where he was killed instantly. But with tissue donation, you
are still able to donate your cornea's whole eyes and
tissue even after you have already passed, so it was
really important for me. I was only twenty one. It's

(03:18):
hard to remember exactly what was said to me, but
my parents had already lost my oldest brother, and so
this was their second loss and they really weren't in
a place where they could handle having another conversation about
losing a child. So when the organ procurement organization in
Georgia called my family, my parents handed me the phone
and they asked if we would be interested in donation,

(03:39):
and I said yes, And that was followed by many
difficult conversations you have to answer about your sibling. He
was twenty five at the time, so it was a
little invasive and scary, but we said yes. And after
his tissue donation, my family didn't want to hear too
much from the OPO. They didn't want to hear about recipients.

(03:59):
They didn't want to hear about any services that could
be offered to us. And I had no idea that
I was going to become a nurse or work in opos.
But fifteen years after that first phone call from that OPIO,
I ended up working for that OPIO, the very same
one that procured my brother's tissue.

Speaker 1 (04:16):
So obviously it's a personal connection that you have with
this work, and you are in a unique position where
a family, a grieving family, has to make a very
selfless decision that likely could save another family from tragedy. Right.
That's such an uncomfortable but yet amazing place to be.
And I imagine, right.

Speaker 3 (04:37):
Yeah, we like to say that it was our worst day,
but it could have been someone else's best day. Yeah,
And we hear that a lot from organ donor families
when they've lost someone they love and you know, several
years down the road, maybe they're ready, maybe the recipient's ready,
and they end up meeting and finding out the person
who's live they saved from their loved one.

Speaker 1 (04:58):
I would have to think that's a very satisfying or
overwhelming experience, right. Yeah, we're talking with Katie Paine, the
new Chief executive Officer CEO of Life Bank. Again. People
in northeast Ohio are likely familiar with Life Bank as
you've been around for a long time. But can you
talk about how you know things have changed? What are

(05:19):
organ donations down? Are people not? Are they up? Talk
to me a little because I know there's been a
lot of misinformation the last three or four years.

Speaker 3 (05:26):
Yeah, I think there are several things happening. One, there
are a lot more people on the National Transplant waiting List,
over one hundred thousand people right now, and ask them
to say, it's about twenty one people per day who
are dying while waiting for an organ transplant. The largest
number of those waiting or waiting for kidneys, and those
are mostly related to history of hypertension or diabetes. And unfortunately,

(05:48):
once your kidney has decided it can no longer function
and you go on dialysis, you can't do dialysis forever,
and so that causes a lot of issues for those patients.

Speaker 2 (05:58):
So there are a lot more people wait.

Speaker 3 (06:00):
But also those who are on the registry to become
donors has gone down. People have removed themselves from the list.
People are no longer signing up to be donors. And
while you can still be a donor even if you're
not registered, if your family chooses that for you, it's
really important to talk to your family and your loved
ones about what you want. Is that something that you
want when you pass, is it something you don't want?

(06:20):
But if you do, the easiest thing to do for
your family is to register so that we can let
them know in that time when they are grieving that loss,
you've already made this decision for them.

Speaker 1 (06:31):
You know. It's interesting because I think that there was
a push towards this and a lot of people, Like
when I was in high school college, there was no
of course you're an organ donor. It just seemed normal.
But I can tell that there's been some pushback. Right,
the world continues to come on different spinning accesses, and
different people in charge have different opinions. I might add,

(06:53):
but you mentioned you know this might be a odd question.
Is there a certain type of person that's a better
donor a better tissue or is ever everybody capable of donating?
Or I know blood types matter in some cases. Can
you talk a little bit about that if someone's interested.

Speaker 3 (07:05):
Almost everyone is capable of donating something, whether that's cornea,
a tissue, or an organ. Each organ is kind of
connected with the right recipient in a different way. So
whether it's antibodies or a blood type, or age or size,
those are all really important depending on the organ. But
everyone has the opportunity to be a donor in some capacity.

(07:27):
There's no age limit, there are no health issues that
we would prevent you from being a donor. So everyone
has the opportunity, and I think it's important that people
don't rule themselves out just because maybe they've had some
prior medical issues.

Speaker 1 (07:40):
You know, this may sound strange, but I've often thought
as I'm an organ donor, but I've often thought with
like things like kidneys, and things like I think, should
I quote save in case, you know, should I go
and go ahead and donate a kidney now to a stranger?

Speaker 2 (07:56):
Or what if?

Speaker 1 (07:56):
But what if my wife needs one? This is these
are the questions I think think about. Maybe I'm nuts,
but I mean I imagine people wrestle with decisions like
this all the time, Like what do you say to
someone as they're thinking about this?

Speaker 3 (08:07):
So it's a really personal choice for a lot of people.
So you're talking about living donation. One of the big
pushes in living kidney donation is called share your spare,
so everyone can live with just one kidney, so everyone
has the possibility to donate another one. If you have
a history of any sort of kidney issue, it's not
really recommended for you too, but everyone who's otherwise healthy,

(08:29):
you only need the one. I will also tell you
that the way that organs are allocated. If you are
a living donor of say you're kidney, and something ends
up happening to that one, you do go to the
top of the priority list to get a transplant because
you've been an altruistic donor in the past.

Speaker 1 (08:44):
So are kidney's really the only living organ donor or
their others?

Speaker 3 (08:48):
You can also do liver, so your liver is the
only organ that regenerates itself. Oh wow, so you can
donate a portion of your liver. A lot of times
newborn babies, their mom ends up being a donor for them,
and the mom's liver will regenerate to the same place
it was before.

Speaker 1 (09:03):
Interesting, very very fascinating. I think that the whole world
of organization is fascinating, and as if you or your
family are either considering this or being touched by it
or just more curious. I think that you should talk
to Life Bank because I think what we're looking at
here is a tremendous amount of noise that you help
sort through the clutter, right, Katie, Absolutely, lifebank dot org

(09:23):
is the website, Katie. One of the things we talk
about on CEOs you should know is how people in
stressful positions like yours, dealing with truly life or death matters.
How you center yourself and you know, be the best
version you can be of yourself for your employees and
your family.

Speaker 2 (09:40):
How do you, guys do how do you do these things?

Speaker 3 (09:42):
Well? I think I'm really fortunate because I have one
of those jobs that makes it really easy to get
out of bend in the morning, because every decision I
make is impacting either a donor family and the resources
that we help them with through their grieving process, or
helping to save the life of a transplant recipient in
their family who's been waiting and thinking maybe they're not
going to get that phone call. So I feel very

(10:03):
fortunate that that's my job, and it's really easy for
me to recenter myself and say, this is what I
get to do for a living.

Speaker 2 (10:10):
How is that possible?

Speaker 3 (10:11):
I'm really this is it's stressful, But thinking about that,
I think brings me back to why we do what
we do and why the stress happens.

Speaker 1 (10:17):
You have a very lot of high highs and lo los.
I imagine your life is very much meeting with families
affected by tragedy, but then also the families who as
you mentioned, it's their best day. Is it about fifty
to fifty for you or are you well not anymore?

Speaker 3 (10:31):
I actually was the director of an abdominal transplant program
in Atlanta before I went over to the opio side,
so that my whole life then was recipients and hoping
that they would get the call. Now my whole life is,
unfortunately the families who are in their loss. So I've
gone from the high and now I'm in the low.

(10:52):
But I can also say that even through the low
of being a donor family or meeting our donor families,
the hope and the legacy that they find in donation
and kind of the who they become after donation happens
is a life altering experience that you can't have unless
you've done it.

Speaker 1 (11:11):
I'll tell you it sounds like a very emotionally taxing job,
but certainly very important and remarkable work that you're doing,
and hopefully those that might be looking at that choice
would look at lifebank dot org for the website and
learn more about it and potentially contact Life Bank and
learn more. Katie Paine, CEO of Lifebank, thanks for being
with us today. Thank you for having me and this

(11:33):
has been iHeartRadio CEOs.

Speaker 2 (11:34):
You should know.

Speaker 1 (11:35):
Today's show is produced by Bob COATESID. I'm Keith Hodjkiss.
We'll see you next time.
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