November 12, 2024 • 10 mins
Richard F. Trice Jr., R.Ph., MBA President Glenbeigh Hospital & Outpatient Centers Rick Trice is the President of Glenbeigh Hospital, part of the ARMC Health System. Before joining the ACMC Healthcare System in 2017, Rick served as Pharmacy Manager at University Hospital Health System Geneva Medical Center and Conneaut Medical Center. With 19 years of experience in managing clinical and non-clinical departments, Rick’s leadership was integral to the University Hospital System. Graduating from Ohio Northern University with a BS in Pharmacy, Rick owned and operated two pharmacies in Madison, Ohio. He transitioned to the acute care setting in the late 1990s, eventually earning an MBA in healthcare from Baldwin Wallace University
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
This is CEOs you should know On iHeartRadio today we'll
learn about the importance of people caring for others. The
dangers of addiction are widespread and well known, but you
may not know that Glen Bay has a more than
forty year history of helping and the work is not done.
We talked with CEO Rick Trice about the future, So Rick,
can you talk to me a little bit about the
(00:22):
important work that Glen Bay has been doing in terms
of addiction and recovery and the work that's unfortunately never
ending right.
Speaker 2 (00:31):
Absolutely, Keith. Glenn Bay was organized in nineteen eighty one,
so we're about forty three years into the business and
we really do a great job with substance use disorders.
I've been working a long time at it, both on
the mental health side as well as the substance abuse side.
(00:52):
Have a lot of great staff, counselors and healthcare professionals.
We have physicians on staff seven days a week, psychiatry
on staff four days a week, with extenders there five
days a week, so we do a lot with the
mental health side of the business also.
Speaker 1 (01:10):
See I think that's interesting because I think when people
hear recovery and addiction. They think alcohol, drugs. They don't
think of the mental gymnastics that are going on and
buy either the people in direct line of fire and
the people going through with themselves. Is that correct?
Speaker 2 (01:25):
Yeah, that is really correct. We're seeing our patients coming
in with a much higher acuity, a lot sicker than
we've seen in just as early as five years ago,
both on the mental health side and their actual physical health.
So again, we have our physicians there seven days a
week to take care of all those smaller issues, and
(01:47):
then psychiatry to really help us with the mental health
piece of this disease.
Speaker 1 (01:51):
So, I mean, I could make an educated guess, but
why do you think or why is it that people
are more ill than in the last five years.
Speaker 2 (02:00):
Well, there's a whole litany of reasons, but some of
the substance that are being abuse are really causing quite
a toll on these individual bodies.
Speaker 1 (02:09):
They're even worse than we remember.
Speaker 2 (02:12):
Yeah, I think so, I think. So we're seeing a
little bit of a transition now from opioid use to
stimulant use, which causes a whole set of more extenuating
type circumstances for us in the treatment, recovery field.
Speaker 1 (02:28):
What do you think what brings ultimately brings someone in.
Is it a parent or a loved one or do
people check in on their own? How does someone take
advantage of the services?
Speaker 2 (02:42):
You know, it's a whole litany of reasons why someone
would would come to a center such as Glenn Bay.
I think a lot of it starts with the family,
but really the family cannot force somebody to come. They
have to really be on their own hoard, and it
really helps with the recovery piece. Also that they have
(03:05):
bought into this and are willing to really make some changes.
Speaker 1 (03:08):
We're talking with Rick Trice, the CEO of Glen Bay
Recovery Service. Is a wonderful organization doing what I might
say is the Lord's work here in Cleveland. So, if
someone's listening to this, and a lot of times podcasts
and radio are personal mediums where you're listening by yourself.
So let's assume that if you're listening to this you
(03:32):
have wondered about addiction and how you might recover. What
would be something you could tell somebody that's suffering right
now and how you can help them.
Speaker 2 (03:40):
Well, we really hope that you do at some point
reach out for some help. There are a lot of
avenues for that. Glen Bay is simply one of those.
Like I said before, it been around forty one years,
so we've been through it. We've been through the opioid crisis,
the cocaine crisis back in nineties, and alcohol is the
(04:02):
one that permeates through year after year after year. So again,
seeking help and buying into that help, understanding that these
professionals have been there before, have been through it, and
really know the ropes and really can help you on
that track to recovery.
Speaker 1 (04:22):
I would imagine that after forty one years, you've seen
a lot of great success stories, right, people that have
come in at their lowest points, probably embarrassed about coming in,
the stigma of coming in and afraid of what the
other side looks like, you know. But I would have
to imagine you have thousands of patients that have come
(04:44):
out of there and done incredible work in this field,
in their field.
Speaker 2 (04:47):
Absolutely, Keith, we see miracles every single day, but on
those miracles, we also see somebody walking in the front
door and right out the back door. So there's not
a great formula on when something works and when it doesn't,
but we try our hardest, and when we see somebody
for maybe the second time, we even try harder. It's
(05:08):
on us to make the changes to help that person
sustain recovery and really make this worthwhile. So it is
wonderful to watch the miracles and I have I personally
have not been at Glen Bay the entire forty one years,
but I'm just amazed at the miracles that I see
happening on a daily basis.
Speaker 1 (05:28):
So if someone who's listening you mentioned Glen Bay as
one of the avenues, how would someone begin the process
of intake with Glenn Bay.
Speaker 2 (05:36):
Yeah, with today, with the computers, you know, just search
Glen Bay in a Google search. It'll give you all
the information needed, both email addresses and phone calls. We
have a staff that personally answers every single phone call
and will walk you through the entire process, even if
(05:57):
you're not quite ready today, will help you kind of
work through that and make that happen.
Speaker 1 (06:03):
You mentioned that family members. I think often that would
probably be just as difficult to try and get someone
who needs help the help they need. You want to
be delicate, and you're correct that you can't actually force
someone in. How would a family member begin the process.
Do you guys offer counseling in that sect and that
resource Keith.
Speaker 2 (06:23):
This is truly a family disease. It really permeates through
all of the family and loved ones of the person
that is experienced the disease of substance use disorder. So
we really talk a lot with the families. We're typically
on the phone in the in the beginning with the families.
We do have family programs every Friday night and Sunday
(06:47):
open to anybody at all that would like to join.
And that's again if you google a Glenn Bay you'll
get all the information there that you need to join
those programs. But this is truly a family disease and
the members of the family do need a little bit
of support and help. Also through this, we're.
Speaker 1 (07:07):
Talking about Rick Trice, CEO of Glen Bay, and that's
g L E N B E I G H. For
Google purposes, because I think that you're doing really important
work and I'm sure there are people out there that often,
you know, even though the Internet has a wealth of information,
they probably don't know where to start. Probably almost too
much information. You know, in your work, one of the
(07:27):
things we like to talk about on CEOs. You should
know is how you manage the stress, right, because you're
seeing both miracles, but at the same time you're seeing
people at their most vulnerable and it's got to be
stressful and sometimes disheartening if it doesn't work, how do
you decompress and you know, balance yourself and have make
sure your own mental health and you and your staff's
mental health is taken care of well.
Speaker 2 (07:49):
Keith, you mentioned staff, and that's really one of my
main main goals is to make sure my staff can
balance that work family life, and it is. It is
a lot of pressure on the staff members during the
day with taking care of these patients. There is a
(08:10):
tremendous amount of trauma that these patients bring with them
and the counselors are working day in and day out
with them to try to work through that trauma. So
it is a balance, as you said, and we're very,
very concerned about our staff and I do look out
for them on a daily basis. We do all kinds
(08:30):
of fun things that work to make that a little
lighter load.
Speaker 1 (08:33):
Yeah, for sure, And obviously it's an important work and
at the same time rewarding. I would imagine too, you know,
when you're looking at potentially reaching out to families. The
first step might be to google Glen Bay and check
things out, because, as you mentioned, you're not alone. If
you're suffering, or if someone you know is suffering, it
is a family disease, and Glen Bay obviously is a family.
(08:55):
And people that have come into your org and then
left better people, they're part of this family now, right.
Speaker 2 (09:00):
Yeah, we are a family. And the beautiful thing about
our hospital in Rock Creek, which is one hundred and
eighty five beds, is that we do have some recovery
housing that is just off campus, and those people who
have gone through the program and maybe have been six months,
eight months, maybe even up to a year sober are
(09:23):
back on campus, working day in and day out with patients,
sharing meetings, sharing meals, sharing stories. And that's really a
great part of the Glenn Bay campus that we can
bring all those parts together, not only the professional counselors
and medicine folks, but others that have just gone through
(09:44):
the same journey that these patients have just begun.
Speaker 1 (09:47):
If you are someone you know is suffering with addiction,
substance abuse and mental health issues as a result, you know,
do them and yourselves a favor and consider help. It's
not something anybody it needs to be embarrassed about. It's
probably something some of the most important things they can do.
Everybody has these challenges throughout life.
Speaker 2 (10:05):
Right Indeed, Keith, the road to recovery is long, but
we can really smooth it out a bit for the
patients and families. And I really recommend and ask anybody
that needs services to reach out. There is help out there,
and recovery is possible.
Speaker 1 (10:26):
Well, and if you're sitting in this room like me,
and you see the passion that Rick Trice has for
patient recovery, I think those that are in the need
of this service should feel comfortable. And we're glad to
have you here in Cleveland and making Cleveland a healthier place. Rick,
thanks for joining us today. Thank you, Keith, and this
has been iHeartRadio CEOs. You should know today's show is
(10:47):
produced by Bob COATESID. I'm Keith Hotchkiss. We'll see you
next time.
This is CEOs you should know On iHeartRadio today we'll
learn about the importance of people caring for others. The
dangers of addiction are widespread and well known, but you
may not know that Glen Bay has a more than
forty year history of helping and the work is not done.
We talked with CEO Rick Trice about the future, So Rick,
can you talk to me a little bit about the
(00:22):
important work that Glen Bay has been doing in terms
of addiction and recovery and the work that's unfortunately never
ending right.
Speaker 2 (00:31):
Absolutely, Keith. Glenn Bay was organized in nineteen eighty one,
so we're about forty three years into the business and
we really do a great job with substance use disorders.
I've been working a long time at it, both on
the mental health side as well as the substance abuse side.
(00:52):
Have a lot of great staff, counselors and healthcare professionals.
We have physicians on staff seven days a week, psychiatry
on staff four days a week, with extenders there five
days a week, so we do a lot with the
mental health side of the business also.
Speaker 1 (01:10):
See I think that's interesting because I think when people
hear recovery and addiction. They think alcohol, drugs. They don't
think of the mental gymnastics that are going on and
buy either the people in direct line of fire and
the people going through with themselves. Is that correct?
Speaker 2 (01:25):
Yeah, that is really correct. We're seeing our patients coming
in with a much higher acuity, a lot sicker than
we've seen in just as early as five years ago,
both on the mental health side and their actual physical health.
So again, we have our physicians there seven days a
week to take care of all those smaller issues, and
(01:47):
then psychiatry to really help us with the mental health
piece of this disease.
Speaker 1 (01:51):
So, I mean, I could make an educated guess, but
why do you think or why is it that people
are more ill than in the last five years.
Speaker 2 (02:00):
Well, there's a whole litany of reasons, but some of
the substance that are being abuse are really causing quite
a toll on these individual bodies.
Speaker 1 (02:09):
They're even worse than we remember.
Speaker 2 (02:12):
Yeah, I think so, I think. So we're seeing a
little bit of a transition now from opioid use to
stimulant use, which causes a whole set of more extenuating
type circumstances for us in the treatment, recovery field.
Speaker 1 (02:28):
What do you think what brings ultimately brings someone in.
Is it a parent or a loved one or do
people check in on their own? How does someone take
advantage of the services?
Speaker 2 (02:42):
You know, it's a whole litany of reasons why someone
would would come to a center such as Glenn Bay.
I think a lot of it starts with the family,
but really the family cannot force somebody to come. They
have to really be on their own hoard, and it
really helps with the recovery piece. Also that they have
(03:05):
bought into this and are willing to really make some changes.
Speaker 1 (03:08):
We're talking with Rick Trice, the CEO of Glen Bay
Recovery Service. Is a wonderful organization doing what I might
say is the Lord's work here in Cleveland. So, if
someone's listening to this, and a lot of times podcasts
and radio are personal mediums where you're listening by yourself.
So let's assume that if you're listening to this you
(03:32):
have wondered about addiction and how you might recover. What
would be something you could tell somebody that's suffering right
now and how you can help them.
Speaker 2 (03:40):
Well, we really hope that you do at some point
reach out for some help. There are a lot of
avenues for that. Glen Bay is simply one of those.
Like I said before, it been around forty one years,
so we've been through it. We've been through the opioid crisis,
the cocaine crisis back in nineties, and alcohol is the
(04:02):
one that permeates through year after year after year. So again,
seeking help and buying into that help, understanding that these
professionals have been there before, have been through it, and
really know the ropes and really can help you on
that track to recovery.
Speaker 1 (04:22):
I would imagine that after forty one years, you've seen
a lot of great success stories, right, people that have
come in at their lowest points, probably embarrassed about coming in,
the stigma of coming in and afraid of what the
other side looks like, you know. But I would have
to imagine you have thousands of patients that have come
(04:44):
out of there and done incredible work in this field,
in their field.
Speaker 2 (04:47):
Absolutely, Keith, we see miracles every single day, but on
those miracles, we also see somebody walking in the front
door and right out the back door. So there's not
a great formula on when something works and when it doesn't,
but we try our hardest, and when we see somebody
for maybe the second time, we even try harder. It's
(05:08):
on us to make the changes to help that person
sustain recovery and really make this worthwhile. So it is
wonderful to watch the miracles and I have I personally
have not been at Glen Bay the entire forty one years,
but I'm just amazed at the miracles that I see
happening on a daily basis.
Speaker 1 (05:28):
So if someone who's listening you mentioned Glen Bay as
one of the avenues, how would someone begin the process
of intake with Glenn Bay.
Speaker 2 (05:36):
Yeah, with today, with the computers, you know, just search
Glen Bay in a Google search. It'll give you all
the information needed, both email addresses and phone calls. We
have a staff that personally answers every single phone call
and will walk you through the entire process, even if
(05:57):
you're not quite ready today, will help you kind of
work through that and make that happen.
Speaker 1 (06:03):
You mentioned that family members. I think often that would
probably be just as difficult to try and get someone
who needs help the help they need. You want to
be delicate, and you're correct that you can't actually force
someone in. How would a family member begin the process.
Do you guys offer counseling in that sect and that
resource Keith.
Speaker 2 (06:23):
This is truly a family disease. It really permeates through
all of the family and loved ones of the person
that is experienced the disease of substance use disorder. So
we really talk a lot with the families. We're typically
on the phone in the in the beginning with the families.
We do have family programs every Friday night and Sunday
(06:47):
open to anybody at all that would like to join.
And that's again if you google a Glenn Bay you'll
get all the information there that you need to join
those programs. But this is truly a family disease and
the members of the family do need a little bit
of support and help. Also through this, we're.
Speaker 1 (07:07):
Talking about Rick Trice, CEO of Glen Bay, and that's
g L E N B E I G H. For
Google purposes, because I think that you're doing really important
work and I'm sure there are people out there that often,
you know, even though the Internet has a wealth of information,
they probably don't know where to start. Probably almost too
much information. You know, in your work, one of the
(07:27):
things we like to talk about on CEOs. You should
know is how you manage the stress, right, because you're
seeing both miracles, but at the same time you're seeing
people at their most vulnerable and it's got to be
stressful and sometimes disheartening if it doesn't work, how do
you decompress and you know, balance yourself and have make
sure your own mental health and you and your staff's
mental health is taken care of well.
Speaker 2 (07:49):
Keith, you mentioned staff, and that's really one of my
main main goals is to make sure my staff can
balance that work family life, and it is. It is
a lot of pressure on the staff members during the
day with taking care of these patients. There is a
(08:10):
tremendous amount of trauma that these patients bring with them
and the counselors are working day in and day out
with them to try to work through that trauma. So
it is a balance, as you said, and we're very,
very concerned about our staff and I do look out
for them on a daily basis. We do all kinds
(08:30):
of fun things that work to make that a little
lighter load.
Speaker 1 (08:33):
Yeah, for sure, And obviously it's an important work and
at the same time rewarding. I would imagine too, you know,
when you're looking at potentially reaching out to families. The
first step might be to google Glen Bay and check
things out, because, as you mentioned, you're not alone. If
you're suffering, or if someone you know is suffering, it
is a family disease, and Glen Bay obviously is a family.
(08:55):
And people that have come into your org and then
left better people, they're part of this family now, right.
Speaker 2 (09:00):
Yeah, we are a family. And the beautiful thing about
our hospital in Rock Creek, which is one hundred and
eighty five beds, is that we do have some recovery
housing that is just off campus, and those people who
have gone through the program and maybe have been six months,
eight months, maybe even up to a year sober are
(09:23):
back on campus, working day in and day out with patients,
sharing meetings, sharing meals, sharing stories. And that's really a
great part of the Glenn Bay campus that we can
bring all those parts together, not only the professional counselors
and medicine folks, but others that have just gone through
(09:44):
the same journey that these patients have just begun.
Speaker 1 (09:47):
If you are someone you know is suffering with addiction,
substance abuse and mental health issues as a result, you know,
do them and yourselves a favor and consider help. It's
not something anybody it needs to be embarrassed about. It's
probably something some of the most important things they can do.
Everybody has these challenges throughout life.
Speaker 2 (10:05):
Right Indeed, Keith, the road to recovery is long, but
we can really smooth it out a bit for the
patients and families. And I really recommend and ask anybody
that needs services to reach out. There is help out there,
and recovery is possible.
Speaker 1 (10:26):
Well, and if you're sitting in this room like me,
and you see the passion that Rick Trice has for
patient recovery, I think those that are in the need
of this service should feel comfortable. And we're glad to
have you here in Cleveland and making Cleveland a healthier place. Rick,
thanks for joining us today. Thank you, Keith, and this
has been iHeartRadio CEOs. You should know today's show is
(10:47):
produced by Bob COATESID. I'm Keith Hotchkiss. We'll see you
next time.
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