Compute This 3-30-2025

Episode Transcript

Speaker 1 (00:01):
Shrock Innovations presents the midwest number one independent computer repair
company with service centers and Lincoln Paul Maha a billion
des moines and across the country via the Shrock desk.
This is compute This.

Speaker 2 (00:16):
Good morning, folks, and welcome in to compute this. My
name's Thor Schrock. I'm the owner of the Shrock Innovations
computer company. We've got some numbers for you if you
want to join us. We are live in local this
morning for you four zero two five five eight eleven ten.
If you're outside the metro area eight eight eight two
five zero two zero nine to one. You know, if
you're watching at Facebook dot com slash Schrock Innovations, you

(00:38):
see me fighting with the microphone right now because it apparently,
I mean, there are two springs on it, so to
say it's spring loaded, you know, there's four springs actually,
so spring loaded. Yes, it is spring loaded, but it
is also supposed to stay.

Speaker 3 (00:49):
Where you put it.

Speaker 2 (00:50):
But now I realize I sat in the chair, and
the chair I felt like I was sitting in like
a little kid's high chair. I was like my knees
were hitting the front of the table. And I'm not
a tall man. You know, so I'm like, what what
is this? So I lowered the chair down so it
was you know, normal guy, you know, five foot eight guy.

Speaker 3 (01:04):
Hei.

Speaker 2 (01:05):
And now the microphone is in my nose. So you
can't win for losing, I'll tell you. Oh golly. If
you missed the show last week, guys, you missed a
good one. It's available up on the website at Shrock
Innovations dot com. You can check it out there just
click on radio show. All the previous radio shows are there,
as well as the after shocks as well. If that's
something that trips your trigger. Last week on the program,

(01:28):
we told you about a sus. Asus is the there's
the company that makes the unibodies that we use for
our solid state laptops. So you know, we don't actually
build or you know, construct, We're not soldering chips to
motherboards to build our own laptops.

Speaker 3 (01:41):
You know, if we could, that would be amazing.

Speaker 2 (01:43):
Then we say they're made in America and they'd cost like,
you know, eight nine thousand dollars apiece or something crazy,
But no, we use Asus unibodies.

Speaker 3 (01:50):
Why.

Speaker 2 (01:51):
Asus is the company that makes just about all the
hardware that goes into like Dells and hps they have.
They have their own sister company called Pegatron that makes
a lot of the motherboards and stuff. So there, you know,
when you buy a Dell or an HP, you're essentially
buying an a SUS that has a lot of options
stripped out of it to save a nickel or a
penny or a dime here and there. When you buy
the Asus computer, you're getting all those options back, including

(02:13):
things like expandable memory slots, you know, replaceable hard drives,
things that you just can't get in a modern HP
or Dell, you know, consumer grade laptop anymore. And so
that's the reason that we use a SUS unibodies. And
it turns out that a lot of a lot of you,
a lot of people who use laptops on a daily basis,

(02:34):
love a SEUs. Also, they actually came in they ranked
third overall in all PC manufacturers for basically satisfaction among
people who use the product. So that was pretty impressive.
I thought it was pretty neat. You know, a couple
other brands outranked them. LG beat them out for some reason.
So apparently there is a very strong fan base for
LG laptops. And I've never in my life. I have

(02:56):
never sold an LG laptop. I have never owned an
LG laptop. I have never evaluated an LG laptop. Maybe
I need to. Maybe I'm missing out on something there,
But we'll look into that one for you. So that
information is up there on the website. During last week's show,
also we told you about some privacy changes coming to
Amazon Alexa devices that all of your recordings, if you will,
when you talk to the device will now be saved

(03:17):
in Amazon's cloud forever and analyzed for AI use and
everything like that. So something that you want to make
sure you're watching your privacy settings there. We also told
you about how Pennsylvania, the State of Pennsylvania, did a
test and they found on their state employees, when you
give state employees access to artificial intelligence, specifically chat GPT,

(03:39):
it actually saved them ninety minutes a day per employee.
It was insane how much time it saved them. And
then we also told you when you know those stupid
capsure things that you know, are you a human and
you know click on the fire hydrants or click on
the bicycles or the buses or the crosswalks or whatever,
sometimes those are actually viruses, and so if it's asking
you to copy and paste something, we kind of gave

(04:00):
you the red flags. Don't be copying and pasting to
prove you're a human because that just proves that does
prove you're a human doing human things, stupid human things,
but don't do them. Don't do those things. No copying
and pasting to prove that you're a human. Four zero
two five five eight eleven ten eight eight eight two
five zero two zero nine to one. All Right, So today, guys,

(04:22):
we have a lot of ground to cover, so we're
gonna jump right into it. I'm not going to bore
you to death because by now, if you've been listening
the last few weeks, you know.

Speaker 3 (04:31):
What a maintenance check up is.

Speaker 2 (04:32):
You know why you need to have one every six
months on your computer, whether it's a Mac or a PC,
or a laptop or a desktop, it doesn't matter. You
know that they're on sale right now for thirty percent
off at Shock.

Speaker 3 (04:44):
You might even know.

Speaker 2 (04:46):
That you can come into the service center and just
have one done to your computer. Or if now is
not a good time to come in, perhaps you have
other things to do. You know, on a Sunday afternoon,
perhaps you want to purchase certificate that's good for the
next six months that you can use anytime you want,
so you don't have to come in on a Saturday,
come in on a Sunday. You can come in whenever

(05:06):
you want, anytime in the next six months. You're going
on vacation, drop the computer off before you go. Let
us do the maintenance on it. You know it's convenient, right.
You can buy those on the website at shock innovations
dot com. You can just click on shop and then
specials there to take a look at that. So I'm
not going to bore you with all of the background
and the details of the information, all that stuff. You're
either going to do it or you're not going to
do it. We have a long list of people who

(05:28):
need to do it. We have a long list of
people who are doing it, who either have done it
or purchased a certificate to do it. So thank you
for you for those of you who do that. You
know it does mean a lot to us that you
trust us to take care of your equipment for you
and make sure that it lasts the long haul. But
a lot of customers who normally in the past I
mentioned last week, we're going to do a list where
we're going to say people who normally buy maintenance certificates

(05:51):
but didn't buy one this time for some reason, and
we're we wanted to see you know, we're going to
reach out to you basically and say, hey, sure you
don't want to get one of these. When we we
ran that list, what we found was the majority of
people who did not purchase maintenance check up certificates this
time around who normally would have. They also had computers
that are end of life, meaning they were Windows ten machines.

(06:14):
That starts to make a little more sense. Why would
you put money into maintenancing a computer that you're going
to have to replace in October. This is like, you know,
my wife and I knew we were going to replace
our air conditioners this year when we put the ad
on on the house, So why would we spend money
last year maintenancing our air conditioners.

Speaker 3 (06:32):
It makes no sense.

Speaker 2 (06:32):
We're going to use them, We're gonna run them into
the dirt, and then we're going to tear them out
and throw them away and replace them. Essentially, So if
you're going to buy a new computer because you have
Windows ten and Windows ten is going to die in October.
It makes sense that you wouldn't really put any money
into maintenancing it. I do understand that, and you know,
at Shrock this is one of the things that is
the most challenging that we have for young employees. We

(06:54):
have a new phone system at Shrock and I don't
know who Josh McFarland is, But if you get a
call from Josh McFarland, that's us.

Speaker 3 (07:02):
Yeah.

Speaker 2 (07:03):
Somehow the caller idea is squarely and if you call
you on a cell phone it says Shrock Innovations. But
if we call you and you have a landline, we
are Josh McFarland. So I don't know who Josh McFarland is.
Hello Josh, if you're listening right now, we got your
phone number apparently, But anyway, we're going to get in
that straightened out. But one of the neat things our
phone system allows us to do now is every single call,

(07:24):
every call is recorded, and we do this because we
want to go back and listen to how our employees
are interacting with you to make sure that you're getting
the same experience across all employees. Essentially, we don't have
you know, shining stars, and then a few people that
need improvement, if you know what I mean. You know,
we want to make sure we have those training repetitions
and those opportunities to evaluate people to make sure that

(07:45):
you know, things are being done right. And one of
the biggest challenges we have is sometimes individual employees they
don't offer things to customers that customers need because, in
that employee's opinion, whatever they're offering is expensive. So for example,
let's say you have a customer who comes in who
has Norton anti virus, and we had a call from

(08:07):
one of our Papillion service center employees where the caller
was on the phone with the employee after doing a
maintenance check up, and they said, and you know, I
have Norton on there, so don't I Is that?

Speaker 3 (08:17):
Am I good?

Speaker 2 (08:18):
Am I virus free? Well, we removed a couple pieces
of malware, no big deal, nothing, nothing world ending or anything,
but those things still shouldn't have been there, but we
got rid of them for you. And you know, he says,
Norton is a fine anti virus, but let me talk
to you about what we offer here. It's called SOFOS,
And I mean it was the I don't know if

(08:38):
you've ever done sales before. It was the soft cell
of soft cells. It did not It did not line
up any of the reasons the customer would. I mean
things like, is SOFO something you think you might be
interested in, you know, if you hear me on the radio,
you know, in individual calls with customers. I'm not this blunt,
but I'm like, if you have Norton on your computer,

(09:00):
it's garbage. It is garbage. You may as well go
out and copy and paste one of those stupid capskas.
Because you're a human, because you're you're a trash panda.
You have garbage on your computer. You need to get
rid of it. It doesn't work. It worked back in
the two thousand and you know, the twenty odds, you know,
when George W. Bush was around. It worked.

Speaker 3 (09:19):
Now not so much.

Speaker 2 (09:20):
It's actually they reverted away from technology that was better
when they sold the company to get the old technology back,
because the good technology went to Broadcom for their security products,
and they went back and grabbed the consumer stuff, threw
in some LifeLock to try to make it sound like
a good deal, and then pushed it on you and
they raise your renewal rates every year, up to four
hundred dollars automatically charged to your credit card per year

(09:42):
if you're not paying attention? Isn't doesn't that to say love?
I mean, come on, it's awful. And you know this
employee says, oh, Norton's a fine antivirus. Even on an
individual call with a customer when you want to sit
down with an individual person. If I if I talk
to a group of pe and you have Norton on
your computer, you're probably.

Speaker 3 (10:02):
Like hanging your head right now, like, oh, I know
I need to do something about that.

Speaker 2 (10:05):
But if I called you up and said, you know,
you're a moron because you're running this on your computer,
and I don't know any smart person who would do
this because you obviously don't know anything about security. You're
running Norton or worse yet, oh mcaffe Oh my gosh.
You know obviously you wouldn't do that in a phone
call with a customer. You know, you would say things
like I'm a little concerned about your security.

Speaker 3 (10:28):
Picture here.

Speaker 2 (10:29):
Because while these products used to be good back in
the day when John mccaffee made McAfee, it was good
now that Intel owns McAfee. The processor company that can't
even make chips anymore. Well, they're not doing so hot
with McAfee either. We found two pieces of malware on
your computer. What can I say? If it was doing
its job, then it would be doing its job. But

(10:50):
it's obviously not doing its job. And let me tell
you why Sophos is better because it's AI based. Blah
blah blah blah blah. You know, walks like a duck.
You know, walks like a duck. It's probably a duck.
We're gonna pause it, hold it in a quarantine area
until we figure out what's going on. You know, all
these all these different things keeps you from getting remoted
into keeps your mom or your dad from getting those
scam calls that say, oh, hey, we're with Microsoft and

(11:10):
we need to get into your computer because your IP
address as a virus. The scam call. You know, when
your mom or your dad tries to let the scammer
remote in, SOFOS will block that from happening. Then they
have to call us to say, hey, I need to
let this scammer into my computer.

Speaker 3 (11:25):
Can you unblock them?

Speaker 2 (11:26):
And we'll say we can do that, but let's take
a beat for a second, because did you know you
have a virus free guarantee? So if your IP address
actually does have a virus, which it doesn't, but if
it did, we would fix that for free. And there's
no need to let this stranger into your computer. Would
you like us to take a look at it for
you really quick, just to make sure you're good to go.

Speaker 3 (11:47):
That's the difference.

Speaker 2 (11:48):
So you know, that's what we want to tell people
on the phone, So we record the call so we
can do this. One of the things that we found
out was that people just weren't purchasing the certificates because
they have computers that are end of life, which is
why we're going to spend today launching a brand new
sale instead of talking about the old one that's ending now.
Normally I would wait till the first to do this,
you know, because you know, we start the sale on

(12:09):
the first, But since today is Sunday and the first
is a couple of days, I said, let's go ahead
and launch it on Sunday, and then you know, we'll
have a couple a couple of days of overlap. We're
not going to send the emails, we're not going to
put the Facebook stuff up until the first. This will
give you guys a couple days to come into the
service center, check out the display models, see if it's
a good fit for you. Before you know, the filthy

(12:31):
masses come in. You know, the unwashed masses can come
in later. You can get you can come in and
get kind of some exclusive access because you are up
listening to compute this.

Speaker 3 (12:41):
You get a little bit of bonus there today.

Speaker 2 (12:43):
So the ultimate upgrade sale, why do we call it
the ultimate upgrade? I don't know why this confuses people.
Sometimes the ultimate upgrade is a straightforward concept. We take
a computer that we normally would sell for like eight
hundred dollars, and we discount it down to like five
hundred and fifty dollars, so it's five forty nine ninety nine.

(13:04):
Because you know, five to fifty sounds too much, So
five forty nine ninety nine might influence your purchase decision there,
because you know, we're all smart, So five forty nine
ninety nine nine nine nine. Like the gas station, Uh it,
do they really need the extra three nines?

Speaker 3 (13:18):
I don't know.

Speaker 2 (13:19):
So for you know, five hundred and fifty bucks, you
can get a brand new computer that normally would cost.

Speaker 3 (13:23):
You eight hundred.

Speaker 2 (13:23):
What do you have to do to get that discount?
That too good to be true discount? What do you
have to do? You have to trade in some old
piece of garbage computer. We do not care what it is.
We do not care if it works. We've had I've
literally had people trade in like one of those v
Tech kids laptops, you know, those plastic ones like you

(13:45):
can sit by your dad and look like you're real
using a real laptop too, and you're you're monkey banging
on it when you're three. Yeah, we've had people trade
those in. So here's my trade in, and we're like,
we don't care. Yeah, that's great. We're gonna recycle it
with all the other laptops. And the guy at the
recycling facility gets a chuckle lot of it because he's like,
we're not going to pay you for that. Really, I know,
I know, you know, usually our recycling we get paid
a little bit for it. It kind of offsets the cost

(14:06):
of transporting it and handling it and everything. So but
he's like, we're not going to pay you for the
VTech stuff that doesn't work. But you get the idea
you can trade something in. It's the ultimate upgrade because
you're getting a brand new computer to replace an old, tired,
worn out piece of junk. That's why it's the ultimate upgrade.
It's not the ultimate upgrade because we're going to take

(14:26):
your junk out of your old computer and stick it
into the new computer. We don't take any parts from
the old computer to put it in the new computer.
You can trade in a laptop, you can trade in
a desktop, you can trade in and all in one.
You can trade in a Mac or a PC or
whatever you want. As long as it's a computer. We
don't care. Why do we do the sale Number one?

(14:50):
It gets you out of the It gets you off
the treadmill, guys. It gets you out of the hps.
It gets you out of the dells, you know, step
out of that world. I had a customer that came
into the service in Papillion who needed a new computer.
His laptop needed a new battery and a new hard drive.
It was Windows eleven compatible, but it needed like five
hundred dollars worth of parts. And we're like, listen, you know,

(15:11):
we have a sale coming up in a couple of days.
For five hundred and fifty bucks, you can get a
brand new computer, So why don't we just do that?
I think that's gonna make better sense for you in
the long run. You get a warranty, you get all
this other stuff. And he's like, oh, I don't know.
I think I might go over to the mart and
take a look at what they have, and you know,
I'm like, well, ours last up. You know, four to
six years. The ones, HP, Dell, the big store brand

(15:31):
computers are gonna last you like eighteen months. Well, I've
had this last computer for six years. I don't know
what you're talking about. Like, well, you're telling me is
you haven't bought a computer in six years, and the
world has changed a bit in six years. So yeah,
they don't last like they used to. Eighteen months. That's
what you get now, and then you throw it away
and you can't upgrade it, you can't change it. You

(15:53):
better buy what you need because you can never change it.
But how do you know what you're gonna need eighteen
months from now probably won't be too much different than
what you need now because you're gonna have to throw
it away anyway. So and you buy a new one.
You buy our unit, this nice Asus unit with expandable
memory slots, and you know hard drives that we can
change out. You know, all these great options. You buy
that computer, and all of a sudden, you've got a

(16:14):
computer you're gonna be using for four to six years
that you're going to be putting maintenance into because you're like,
this is a nice piece of equipment. I'm going to
take care of it. That's what we do at Shrock.
So the ultimate upgrade, you can come in and trade
it out. Here's the trick. Typically we have a laptop
and a desktop. This year we're doing something different. Yes,
that's right. We don't change it up very much, very often,

(16:36):
but this year, in an amazing orchestrated attempt to avoid
all tariffs on laptops and other computers, we're doing a
laptop like we always do because they're responsible for more
than half of the sales. Honestly, people like laptops. But
we have a computer called the Mini and we've had
it for about a year. A lot of our business

(16:57):
customers love this thing. We have never really introduce to
the consumers before. We've never put up a Mini as
a consumer option before. We've had a lot of customers
ask about it. I remember your emails, Roger know you
were sending me emails, Roger, are about all? Tell me
about the Mini? Well, the Mini is about a six
inch by six inch computer, about two inches tall, and
it just sits on your desk. It does everything your

(17:19):
computer tower does. It does everything that the Endeavor does.
Are eight hundred dollars computer and it's six inches by
six inches and two inches tall. It takes up virtually
no space on your desk. You hook a monitor up
to it and a wireless keyboard and mouse, and you
have a desktop computer.

Speaker 3 (17:38):
It is amazing.

Speaker 2 (17:39):
Now people sometimes get bent out of shape. Doesn't have
a DVD drive. It doesn't have a built in DVD drive.
But then again, no desktop really does anymore. So everybody's
got the USB ones. When you want to use your
DVD drive, you hook up the USB one so you
can get a USB drive if you want a DVD drive.
It's not a problem. But these computers are so tiny
they're also silent. They do have a fan in side

(18:00):
of a very small fan. It's like a laptop fan,
so it's virtually silent. Like you can't hear it. I
can't hear it anyway. Maybe maybe my wife could hear it.
She hears all kinds of weird things. But I'll be like,
I don't hear that noise. But it's silent, it's powerful,
it does everything you want it to do. And get this.
It's upgradeable, it's modular. We can change out the memory.

(18:22):
We can not only change the hard drive size. We
can add a secondary internal hard drive so that you
have a built in backup drive if you want. There's
all kinds of things we can do to this guy.
So it's five forty nine. It's the Ultimate Upgrade sale
going on at Shock right now. You can check it
out on our website. If you go to Shock Innovations
dot com, click on shop and then Specials. You'll find

(18:43):
it there. The Ultimate Upgrade your choice a laptop or
a desktop five hundred and fifty dollars with your trade
four zero two five five eight eleven ten eighty eight
two five zero two zero nine one. Going to take
a quick break when we come back. Twenty three and
Meter went bankrupt. Bump bumm bom boom. Guess what they
have to sell. The only asset they have to sell

(19:06):
your genetic data. So we're gonna tell you how to
delete that coming up on the program. Also, Facebook going
back to its OG roots. For those of you, I
did a spot on the radio a while back and
someone's like I called in and said, I don't know
what OG means OG the original gangster, the original, it
means the first, the way it used to be, back
when things were good. Facebook's going back to its roots.

(19:26):
That's gonna be interesting. Also zero dal Alert, it's time
to do some updates to your browser. We're going to
tell you which browsers are affected and what you need
to do to get those up to date and safe.
We got a lot to do and not a lot
of time to do it, so quick break then when
we come back. Twenty three and meters how to delete
that data? Coming up next on Compute This.

Speaker 4 (19:43):
Computer problems usually don't just suddenly happen. Most failures usually
start out as small issues with few or no symptoms.
Over time, they grow into error messages, blue screens, and
other problems that can be costly to fix. Rock Innovations
by annual preventative maintenance up catches those small problems now
before they can the tasticize and become tomorrow's costly repairs.

(20:06):
During the maintenance check up, our experience. Technicians perform up
to eight hours of tests, checks, automated repairs and optimizations
that keep your computer at peak efficiency while identifying potential
issues while you still have options about how to handle them.
When your computer gets its first check up, it can
see up to its twenty five percent performance improvement and

(20:26):
leaves our service center cleaned, sanitized, and running better than
the day you bought it. Just about every complex device
requires maintenance. Your computer is no different, especially considering the
valuable information that passes through it every day. If you
have not had your computer maintenance in the past six months,
you are overdue. Stop in or call any of our
service centers to arrange a free pickup to ensure your

(20:48):
computer continues to work for you.

Speaker 5 (20:51):
Now you can configure and purchase laptops, desktops, tablets, and
more all at the new Shockinnovations dot com. Check out
our specials for one of a kind discount and deals.

Speaker 4 (21:02):
Have you noticed that almost every piece of technology seems
to do its best to be disposable? Every day, people
toss their phones, tablets, and other electronic devices because they
can't be repaired. Manufacturers have engineered their products to fail
on a schedule so they can extract more money out
of your family budget automatically every year or so. But

(21:22):
what if it didn't have to be that way. What
if you could get the performance of today's fastest computers
with the expansion and upgrade options you used to enjoy
You just described Shrocks modular desktop computers. Having the right
tool for the job is important, and Shock's modular desktop
pieces packed the performance and flexibility to handle your computing
needs from just checking the email to running a complex business.

(21:46):
Modular desktops are engineered to be easily repaired with widely
available industry standard parts. Every component is selected intentionally to
give you years of upgrade and repair options. It is
not uncommon for a short customer to be using the
same computer for a decade after they bought it. Modular
PCs are the most popular custom computers in the Midwest

(22:06):
or reason. When you are ready for your next computer,
stop in to check out the modular lifestyle or shop
online at Shrockannovations dot com.

Speaker 2 (22:20):
All right, folks, welcome back in to compute this. My
name's Thor Schrock and the owner of the Shrock Innovations
computer company with four locations to help you out when
you need computers fixed, if you want to take a
look at that Ultimate upgrade or maybe cash in that
maintenance checkup certificate you purchased, you can drop by in
the original Shock Innovations the og Shrock.

Speaker 3 (22:39):
Just south of.

Speaker 2 (22:39):
Fourteenth and Pine Lake Road in Lincoln, Nebraska. In Omaha
one hundred and sixty eighth and Burke Street, just across
the street from the Village Point shopping Center, where the
rent is slightly cheaper in Papilion eighty fourth and Highway
three seventy in the Midlands Place Shopping Center and ninety
five hundred University Avenue in West des Moines, Iowa. So
you can stop into any of those locations take a look.

(23:00):
We got some questions about the Ultimate Upgrade here at
facebook dot com slash Shrock Innovations where we're broadcasting live
right now. Scott Rights, I live in Virginia. Welcome to
the program.

Speaker 3 (23:10):
Scott.

Speaker 2 (23:11):
What are my options in acquiring one of your modular
computers and what services are available to someone who isn't local.
That's a great question, because you know, how do you
do your trade in right? Like I have this computer
to trade, but I don't want to pay to ship
it to you, that's kind of stupid. What it comes
down to is, you know, once again, we don't care.
We're not going to do anything with your trade in.

Speaker 3 (23:33):
And so.

Speaker 2 (23:34):
One of the things we want to have the trade
ins in the service center because it keeps the electronic
components out of the landfill. Yes, it is good stewardship
of the ecology. Yes, that is important. What is also
important is that we avoid legislation that tells SHROCK what
it needs to do in the future and taxes us
appropriately from monitoring us for doing it. If we are

(23:55):
just responsible corporate citizens to begin with, then we don't
need to be legislate. So and there have been attempts
I've testified multiple times at the state legislature to stop
this kind of stuff from happening. So, yeah, we want
to recycle your computers and keep them out of the landfill.
That's important to us. Number two. You know, if I
get every person that I can pull out of an
HP or a Dell or a Sony or a Samsung

(24:17):
or whatever and get them into a modular mini or
a solid state laptop based on that Asus chassis, every
customer that I can do that with is going to
be a happier computer user than they were with their
previous model. And when they're happy with what they get
from Shrock, they tend to come back to Shock right.
And when you do this for twenty six years like

(24:38):
we've done, you get a lot of repeat customers, and
then their kids become customers, and then their kids become customers.

Speaker 3 (24:45):
I mean, it's really sad.

Speaker 2 (24:46):
We've been around long enough to see multiple generations of
families come in to use our services. We've been around
long enough to see really good customers pass away. I mean,
when you've been around twenty six years, you see a lot.
So yeah, I mean, Scott, we would love to take
care of you. You're in Virginia. We're not worried about
your trade in. We would just you know, ship you
the product. Essentially when you purchase it, you purchase on

(25:07):
the website if you want, or you can call it
and purchase it over the phone. We'll ship you the product.
The shipping is disclosed and included in the price and everything.
The options, like the antivirus. We can do that from anywhere.
Shock Desk is great. We can do that from anywhere,
so you virtually, I mean the only time it gets
hairy is if you have a physical problem with the
computer and you have to ship it back for a warranty,
you pay to ship it to us. We paid to

(25:28):
ship it back to you, so that's we just split
the shipping essentially on a warranty deal. So it's essentially
the full suite of services that you would normally get
if you were a local Shock customer. So pretty good
stuff there, at least in my opinion for zero two, five, five, eight,
eleven ten. If you have twenty three in me data
like I do, I thought it was pretty cool back
in the day. You know, I signed up with twenty
three and Me spitting the tube, send it in. My

(25:49):
wife did, my son. Our kids are all adopted, so
you know, knowing about their genetic backgrounds is a huge
advantage to us medically speaking and understanding different things. So
we all did the twenty three, we all sent it in,
we all linked our family accounts together, and you know,
this is this is good stuff, This is fun. And
now twenty three and Me is broke and they are
bankrupt because apparently not enough people are spinning in the

(26:11):
tube anymore. And you know, they tried to sell a
new genealogy product, and that didn't kind of flopped and
they just weren't really able to find a way. The
FDA got in their way a little bit and said, hey,
you can't tell people if they have cancer precursor genes
because people like, you know, Angelina Jolie or I think
she was that Angelina Jolie that had like a double
missectomy because she had a gene that said that she

(26:33):
could possibly get breast cancer at some point in her life.

Speaker 3 (26:35):
You're talking to the wrong guy. Yeah, I would not know.
You don't know about Angelina Jolie's breasts. Uh.

Speaker 2 (26:45):
Oh gosh, it's it's Sunday, Thori. People are getting ready
for church. Please come on. But you know what I'm saying. Though,
They got in trouble with the FDA because people were
making medical decisions, like permanent medical decisions on their bodies,
based on genetic data that perhaps was not full understood.
For example, genes expressed differently based on environmental factors, genes
expressed differently based on the presence of other genes. So

(27:07):
just because you have one gene doesn't mean you've got
a gene that's going to guarantee that you're going to
get breast cancer, that you should take a huge medical
intervention to stop that from happening. It doesn't not necessarily true,
but twenty three and ME people were making those decisions
based on that data. The FDA stepped in and said, eah,
you shouldn't do that. You shouldn't te people they're gonna
get Alzheimer's. You know, you shouldn't do that. And so

(27:29):
I remember there was a box that's like, you know,
learning this information about yourself is irrevocable, like once you
know it, you can't unknow it, or you're sure you
want to know, you know, I clicked the box.

Speaker 3 (27:40):
I wanted to know.

Speaker 2 (27:41):
So now that they have all my genetic data, and
I told them to store my sample too, because I
figured the science would get better over time, so they
could retest my saliva sample to get additional genetic data
in the future for research and innovations and things like that.
It seemed like a really good idea at the time.
Now that they're broken bankrupt, twenty three and Me only
has one asset they can sell, and that's your data

(28:02):
and your samples. You know, they can sell your samples
and your data. So anybody who's looking to acquire twenty
three in meters. They're not going to buy the company
to continue running it as a genetic testing company. They're
going to buy the company because it has data on
millions and millions of Americans, and they're permanent health records,

(28:22):
which will also you know, genetics being what they are,
be the health records of your children and your children's
children and your children's children's children. They can trace you
back to a caveman. You think they're not gonna be
able to trace your kids back to you. So how
long until maybe an insurance company buys this data and

(28:44):
looks at the data and says, yeah, maybe we don't
ensure this person because they have a genetic predisposition to
the following conditions, or maybe we're going to exempt their
their life insurance. Like if you die from a heart attack,
it doesn't count. You die from cancer, it doesn't count.
You know, you don't get the payout, then your family
doesn't get the money. So there's a lot of reasons

(29:04):
why this genetic data. That's just some of the least
nefarious ways it could be used. There are lots of
other ways it could be used that are way worse.
So when you have this kind of genetic data out there,
and it's being sold to the highest bidder. Of course,
twenty three and Me says, they promise, they're the bankrupt
company says, we promise, we're not going to sell it
to somebody. You don't have a choice. It's a court

(29:25):
supervised sale. The court is going to say the deal
is done. You don't get to say no, I don't
like you communists China. You can't go buy the genetic
data for all these Americans. You can't do that, No,
you twenty three me doesn't get to say no. They're broke,
they're bankrupt, they don't have any money. They have creditors
that want money. The creditors don't care about your genetic data.
They want their money. So twenty three and Me has

(29:49):
seen a five hundred and forty seven percent spike in
user traffic to their website from people going there to
delete their data. So, yes, you can go to twenty
three if you have a twenty three in me account,
I would strongly encourage you to do this because while yes,
you're asking them to delete your data, and you have
to trust them that they're actually deleting the data. If
you don't take this step, you have literally no defense

(30:10):
if your data doesn't get deleted. So go to twenty
three in me dot com, log into your account, and
it's buried, Like it's ridiculous how buried it is.

Speaker 3 (30:19):
In the settings.

Speaker 2 (30:20):
You have to click on your twenty three in me account,
you have to go to settings. Then you have to
click view your twenty three and me data because we
all want to look at those chromosomes, and then we
scroll all the way to the bottom of that and
then we say delete, and then it confirms are you
sure you want to permanently delete? And you say delete,
and then separately you go into a separate area under

(30:43):
your preferences where you can say, please don't store my
genetic samples, and then you'll destroy your genetic sample again
so it can't be re sequenced again after the data
and the samples are sold to.

Speaker 3 (30:53):
A new company.

Speaker 2 (30:54):
So if you have a twenty three in me the account,
it might not be a bad idea to do that,
just to make sure that not only your genetic data
is protected, but the genetic data of all of your
descendants going forward are also protected. For zero two, five, five, eight,
eleven ten, we're going to take a quick Break. I'm
running a little behind, Julia. Your call is coming up
next on Compute This.

Speaker 4 (31:12):
Shock Innovations solid state laptops are engineered locally for speed
and reliability you just can't get from the major national brands.
Each of our laptops starts off with an a Zeus chassis.
We remove the stock drives and memory and upgrade them
with higher performing components. This unlocks the full potential of
the laptop, making the unit up to twenty five percent faster.

(31:34):
This is why Shock solid state laptops last so much
longer than the competition. If your laptop starts out twenty
five percent faster, that means over time, it doesn't slow
down nearly as fast.

Speaker 5 (31:45):
Today's fragile computers need maintenance more than ever. Your computer
needs a maintenance check up every six months to last
beyond it's eighteen month expected lifespan.

Speaker 4 (31:54):
When your computer has a warranty and you have a problem,
don't call the manufacturers for help. Rock Innovations. Shrock will
contact HP, Dell, a Zeus, Samsung, or any other manufacturer
to arrange a warranty repair at no cost to you.
We know how these companies work. We know the loopholes
and the tricks to get your system repaired under warranty

(32:16):
as quickly as possible. Even so manufacturers can take up
to twenty one days to fix your computer. We'll give
you the option of a fast local repair in one
of our service centers, or provide you with a loner
laptop to use while you wait. We can even back
up your data before we ship your computer, just in
case the warranty fix includes a hard drive wipe. TRCK

(32:36):
tests your computer when it comes back from repair to
ensure the problem is solved properly and all of your
hardware works like new. There's a reason Shrock Innovations is
consistently voted the best in town. Whenever you need help,
wherever you need it, Truck Innovations makes your computer work
for you.

Speaker 2 (33:03):
All righty folks, welcome back in to compute this lot
going on here today. We have the final days of
the maintenance checkup sale that ends at the end of
the month, which is like tomorrow. So if you have
not purchased your certificate and you intend to purchase one,
you should get that done. Also, the ultimate upgrade is
kicking off. It's on display in the service centers right now.
It will be officially launched on all the marketing channels

(33:25):
on the first. That's not a joke, you know, one
day before the giant reciprocal tariffshit. You know, we did
buy a lot, like we bought twenty thirty forty dollars
worth of minis and laptops just to have on hand.
We don't know exactly how many are going to sell,
but we'll sell through them eventually.

Speaker 3 (33:45):
We don't know if they're going to get tariffed on.

Speaker 2 (33:46):
The second, so we just said, let's go ahead and
buy them and you know, get a bunch of get
a bunch of them together. So also coming up here
after the program, we will do a quick after shock.
It's going to be an ask me anything after shock.
The news this week was so fragmented, all the political
news and the economic news and everything that I could
summer it up in one sentence, like it's gonna bounce
all over the flip and place until the tariff uncertainty

(34:09):
becomes certain. Once that becomes certainty, then we'll have a direction.
But in the meantime, trying to predict where anything is
going to go is absolutely pointless, and talking about it
is just a waste of time. So I figured I
was gonna say, I don't even need to do an
aftershock this week. There's literally nothing to talk about. Zelenski
doesn't want to do peace. Okay, well what's new there?
So there's nothing new to talk about. It's all the

(34:29):
same story rehashed in a new week. The Vances went
to Greenland. You know, yeah, okay, we can talk about
that for like thirty seconds and then then okay, great,
now what so but I'm gonna do one because I
know you want one. So after this program is done,
we'll do an aftershock at Facebook dot com slash Shock Innovations.
You can tune in there and it's gonna ask me
anything episode where I'm just gonna take questions and see

(34:50):
where it goes. You guys get to run the show
for zero two, five, five, eight, eleven tens the number.

Speaker 3 (34:54):
To join us.

Speaker 2 (34:54):
Julia has on the line. Thanks for calling into the show, Julia.
How can I help you on compute this today?

Speaker 3 (34:59):
More Good morning?

Speaker 6 (35:01):
I have currently a Shock desktop computer that's running Windows ten.
I'm pretty sure it's not upgradeable.

Speaker 3 (35:09):
Okay.

Speaker 6 (35:10):
The warranty on that comes up for renewal in April,
so if I buy this new Ultimate up Grade that
comes with a new product warranty, can I use the
warranty I currently have towards paying for that or otherwise
it might end up with a double warranty situation if
I reknew this in April to get me to whenever

(35:33):
I can buy this new Ultimate.

Speaker 3 (35:34):
Up grade, great question. This is perfect.

Speaker 2 (35:37):
So one of the things about the warranties, you know,
we talk about on the radio about how a lot
of our customers roll over their warranty. So if you
buy an extended warranty on any computer at Shock, whether
it's an Ultimate Upgrade or a regular computer, it doesn't
matter if you don't use the warranty. At the end
of the warranty term, we actually call you and say, hey,
we might owe you money. Call us back because we

(35:58):
have to check and see did you did you have
a warranty claim during the time, and if you didn't,
then we refund what you paid for the warranty back
to you. It's kind of a unique way of doing
warranties because we just want to make sure you remain
our customer.

Speaker 3 (36:11):
That's all we want to do.

Speaker 2 (36:12):
If you have a warranty with us, you're going to
stay with us because obviously it's free to fix your stuff.
If we're giving you money back, you're you're gonna say, hey,
this is a good company. They give me my money back,
and then hey, do you want to buy another year
of warranty? You want to use this money to buy
another year, and you can do that. But what happens
in this situation where Julia is going to get rid
of this computer and so she's going to get a
refund on her warranty, Well, Julia, that refund is going

(36:34):
to work just like it always does. So when the
anniversary date of your warranty comes along, you'll get a
phone call and it'll say, hey, we might owe you money.
Call us back, And when you call back, we'll say, yeah, Julia,
you never use that warranty. It doesn't matter if you've
already traded it in the computer, if you don't have
it anymore, it doesn't matter. You never use the warranty
on it. So we owe you the money back that
you paid for the warranty. So what they will do.

(36:56):
What we will do is we will generate a credit
on account essentially, so we will add a credit to
your shock account for what you paid for the warranty.
So if you paid ninety nine dollars for a warranty,
you'll get a credit in your account for ninety nine dollars,
and our system is set up that next time you
come in to buy anything, whether it's a maintenance checkup
or a SOFOS renewal or a new Ultimate upgrade, if

(37:17):
there's a credit in your account, the system is going
to ask us to apply the credit first before we
charge your money for anything, so we can get that
credit off the books, and then it'll it effectively discounts
the price of your computer. So the roundabout answer to
your question, I wanted to be really clear about it
for everybody listening, because we can't tell you how to
spend your money. We can give you a refund that

(37:38):
we owe you, but we can't just automatically say, and
I'm sure Julia wants to buy another warranty on this
Windows ten computer, because you wouldn't. So we don't just
automatically roll over warranties into new warranties. We give you
a credit, and you have to tell us how to
spend the money, if you want to spend the money
or if you just want to sit on it. You
can just sit on it. But in this case, Julia,
I think you'd probably want to spend it on an
ultimate upgrade, and so that would take that price. You know,

(38:01):
Let's say you had one hundred bucks coming from your
warranty from five to fifty down to four fifty, and
that's a pretty sweet deal.

Speaker 6 (38:09):
I'm not sure I'm understanding if there would. See, if
I don't renew it this.

Speaker 2 (38:19):
Week, then you get a refund if you didn't use it,
So regard regardless of whatever you decide to do when
your warranty expires, if you haven't used it, you're going
to get a refund.

Speaker 6 (38:32):
Okay, So I do go ahead and renew it, because
otherwise I won't have any warranty from this next week
here until I buy one in what September October?

Speaker 3 (38:45):
Well, if you're going to get the ultimate upgrade, you're
going to buy it next week?

Speaker 6 (38:48):
Oh okay, but how soon would I actually get that?
Because I will would be using this computer without warranty
until I got the replacement.

Speaker 3 (39:01):
Yeah. You, we we have them in stock. We bought
a bunch of them.

Speaker 2 (39:05):
We bought like forty thousand dollars worth of computers just
to make sure we wouldn't get tariff on them. So
we've got them, we're we're building them as quick as
we can in Papilion, so we're getting them out to
the service center. So you you might let's just say
your warranty expired on the ninth. I don't know what
date it, what exactly expires.

Speaker 6 (39:19):
Let's just say it expires.

Speaker 2 (39:21):
Okay, let's say it's the third. It's the third, and
on the fifth you came in and said, oh my gosh, Thor,
I just bought a new computer and I don't have
it yet, and my hard drive is dying.

Speaker 3 (39:32):
What should we do.

Speaker 2 (39:35):
I'm going to look at Liam, and I'm going to say, Liam,
put a hard drive in this woman's computer and just
just do it. Don't don't write anything down, don't log anything,
don't create.

Speaker 3 (39:42):
A work order. Just just just.

Speaker 2 (39:44):
Take care of Julia. She's spending four hundred and fifty
dollars on a new computer with us. We'll just take
care of you. So, Julia, that's one of the cool
things about working with a local company. I know you're
sweating the rules, and you know you're saying, there's got
to be an actuary in here somewhere telling you all
this this is going to work. Nope, that's not the case.
It's just common sense. We're just going to say, you
know what, Julia, we got you, We got you. You're

(40:07):
gonna be good to go. We'll get you into that computer,
we'll get your data moved over, and if you need
a computer for a couple of days in the meantime,
we will make sure you have a computer for a
couple days in the meantime without burning that warranty out.

Speaker 3 (40:18):
So yeah, we'll take care of you. Don't worry about Okay.

Speaker 6 (40:21):
Other case scenario, if I go ahead and renew this
warranty and purchase a new one, even though I turned
that computer, trade that computer in towards the ultimate upgrade,
it would still be under warranty.

Speaker 2 (40:41):
Yeah, it would for a year, and you obviously wouldn't
use the warranty because you traded the computer in, right,
and then you'd get a refund at the end of
the year. So I wouldn't renew it. I would just
keep that credit on account and sit on it and
use it for You might want to buy an extended
warranty on your new computer, for example.

Speaker 6 (40:58):
You mean it doesn't come with one.

Speaker 3 (41:00):
It comes with one year. Yeah, okay, so you might
want to extend that year.

Speaker 6 (41:04):
I could use the credit that's sitting there for the
next year. Is warranty absolutely, yep, okay. I was wondering
if that was also an option.

Speaker 2 (41:13):
Oh yeah, it's it's literally money sitting in your account.
You can use it for anything you want, whether you
want to use it to renew your sofa subscription or
your secure updat. You can use it for a maintenance checkup,
you can, you can use part of it.

Speaker 3 (41:24):
You don't know. If you don't use all of it,
that's fine.

Speaker 2 (41:26):
But it's in your account and it's it's it's just
like having a gift card essentially.

Speaker 6 (41:30):
Okay, gotcha, all right, thanks for putting those pieces together.

Speaker 3 (41:33):
Hey, no problem, Julia.

Speaker 2 (41:34):
It's a great question, and you would you when I
tell you, folks, thank you for the call, Julia, When
I tell you when you call in with a question
like this, lots of other people have the question. This
question gets asked every single day in every service center
because for some reason, people get super duper confused about
refunding you money, like it just doesn't happen. Nobody does that,

(41:56):
So what's the catch. There's got to be a catch,
and they keep looking for it and there's just not
a the catches. We want you to be our customer
for the next ten years, So if what can we
do to make sure that you don't have a reason
to go anywhere else? If you have a warranty with us,
you're gonna stay with us. If the warranty gets refunded,
if you don't use it, why wouldn't you buy it?
Because you're gonna save a bunch of money. Best case scenario,

(42:18):
you save a lot of money. Worst case scenario, you
get a refund. I mean, how's that A? How's that A?
That's a win win. You can't beat that four zero, two, five, five,
eight eleven ten real quick. Your Facebook is returning to
some of its og roots. I went ahead and check
this feature out because I didn't believe it. But you
remember back when Facebook launched and you like opened up
your Facebook on your computer. They didn't have an app

(42:39):
back then, but you opened it up on your computer
and it was it was what your friends were doing
and talking about.

Speaker 3 (42:45):
It was all the.

Speaker 2 (42:45):
Posts from your friends and your family, and you can
you can catch up on all the baby pictures and
everything and you know, see see what the grand kids
were doing. Uh, it was just a way for everyone
in the family to stay connected. But now if you
open up your Facebook, there's ads, and there's podcasts, and
there's influencers, and there's all kinds of garbage. There's these
stupid like compute this shows that are mixed in there.
It's dumb, right, So it's so much garbage. It's hard

(43:09):
to stay connected anymore. And you miss posts from your
family because oh you didn't see that post, or you
see it like two weeks after the event happened, and
you're the last one in the family to know about things. Well,
that's kind of what Facebook has turned into. So Mark
Zuckerberg has said, well, maybe we need to get back
to kind of the original roots of what Facebook was.
So what they did is they have created They've allowed

(43:29):
you to pin the friends tab to the top of
your app or in your browser window, to the top
of your view so that you can click on your
friend's icon or your friend's tab if you will, and
just see updates from friends and family. I'm sure there'll
be ads in there too, but just friends and family.
So no no pages that you like, no compute.

Speaker 3 (43:49):
This show is.

Speaker 2 (43:50):
Mixed in there, just things, things from your family and
your friends, the reason you started Facebook in the first place.
And I thought that's pretty neat. So I went ahead
and tried it last night at like eleven thirty at night.
I got my phone out, I opened up my Facebook app,
went there, and you have to dig pretty deep. So
I went into the settings and then said pins, and
then it had a whole bunch of things you could pin,

(44:11):
and all of them are turned off by default. So
I turned the friends one on and then I went
back to my home screen and nothing compared to have changed,
and I was like, well, where did it pin?

Speaker 3 (44:22):
I don't know. It's the two little.

Speaker 2 (44:24):
Non player characters, the NPC people cutouts, like the two
little people on top of each other. That's your friends.
If you tap on that. I don't know if it
worked before. I've never tapped on it before, so maybe
it always worked. Maybe it was always pinned even though
it said it wasn't. Or maybe me saying pin that
changed the behavior of that tab. I don't know because
I didn't try it before. I just tried it after.

(44:45):
But if you tap on your friend's thing, then sure enough.
It was only think only from my contacts, only from
the people that I had listed as friends on Facebook
were the only posts that I saw, and it was
really refreshing. So I'd encourage you to take a look
at that and check that out.

Speaker 3 (44:58):
If you have the opportunity.

Speaker 2 (44:59):
All right, zero two, five, five, eight eleven ten, got
to take our final break of the program. When we
come back, guys, there are zero day vulnerabilities that are
targeting both Firefox and Google Chrome. We're going to tell
you what you need to do about it to keep
your browser safe. Coming up next on compute this.

Speaker 4 (45:15):
Everyone has experienced some form of data loss or know
someone who has. It's unfortunate, but sometimes the technology we
rely on simply fails. And the last question you want
to hear at that time is you have a backup
right when you're a hard drive, memory card, backup drive,
or flash drive fails, you turn to the data recovery
experts at Shrock Innovations to get those pictures, songs, and

(45:38):
memories back. You know, not all data recovery companies are
the same. Having the right tools and knowledge to get
the job done right on the first attempt makes all
the difference between a successful recovery and the permanent loss
of your important data. Sometimes you only get one shot
at a successful recovery. That's why Schrock has invested in
top of the line recovery imagers, a Class one one

(46:00):
hundred clean environment, over ten thousand dollor components, and a
staff of recovery engineers that are the best in the business.
SHROC has a ninety six percent recovery rate getting data
back from failed devices. When the unthinkable happens and you
need your data back, turn to the experts at Shrock
Innovations for professional and affordable data recovery services.

Speaker 5 (46:21):
Shock Innovations can't teleportant technicians to you, but online help
is only a click away with the Shock Desk. Subscribe
today and get unlimited help whenever you need it.

Speaker 4 (46:31):
Laptops are subjected to some of the most stressful computing
situations imaginable. They get dropped, stepped on, flap shut, and
pushed until the battery dies. Sometimes your laptop works hard
for you, so when it has a problem, take it
to the laptop expert that Shrock Innovations. SHROC has four
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(46:52):
one hundred total bench spots to get your technology up
and running again. Shrock has the largest supply of replacement
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other nearby repair center. Why wait weeks to get your
computer fixed when Shrock can diagnose the problem, provide you
with a friendly and accurate estimate, and fix it usually
in two days or less. Remember, if you have never

(47:13):
been into our service centers before, new customers get their
first hour of labor free. So the next time your
laptop screen gets cracked, the keys pop off your keyboard,
or your two year old decides a glass of milk
is exactly what your laptop needs to cool off, take
it to Shrock and let your local laptop repair experts
get it back in top shape again.

Speaker 2 (47:38):
Alrighty, folks, So we got some comments here I'm going
to deal with from Facebook dot com slash Shrock Innovations.
Here we're watching the show live. Brad says, the catch
on the warranties is that they charge you fifty five
bucks to renew the warranty. All right, now, Brad's not
entirely wrong here, So I want to make sure I'm
clear about this. When you buy a warranty. At the

(48:01):
time you purchase your computer, the warranty is cheaper than
when you buy it after the fact. Okay, so if
you bought a warranty on a computer, let's say you
bought a computer four years ago from shock. A lot
has changed in pricing in four years. But if you
bought a computer four years ago, it came with a
one year warranty, and you extended that warranty by three

(48:23):
additional years, which is the maximum you can do to
give you four total years. And you paid ninety nine
dollars for each year of warranty that you extended, because
that's the cost. It's ninety nine dollars when you buy
a warranty. You know, back in the day it was
ninety nine bucks. Well, now the warranties when you renew
them after the fact cost one hundred and fifty. So yes,
you get a refund of ninety nine dollars for that

(48:45):
year of warranty you paid for back in the day.
But if you want to buy another warranty, you pay
one fifty for it now, So you pay a little
bit extra now at the end of this year. If
you don't use the warranty, you'll get a refund of
one fifty because you didn't use the warranty. And then,
of course we'll say do you want to buy another
warrant and you'll say, okay, so what are they two

(49:07):
hundred dollars now, smart guy? No, no, there's still one fifty.
They didn't go up year over year. It's the same price. So,
in other words, if you've been with us for years
and years and you bought a warranty four years ago, yes,
the price has gone up fifty dollars on a warranty
in the last four years. Sorry, not sorry, It's the
way the world is. However, it is always cheaper to

(49:29):
buy a warranty on a computer when you buy the computer,
as opposed to buying it after the fact, when you
buy a warranty later, it always costs more because the
computer is older, right, so when you buy it. When
you buy the computer, you save twenty five percent on
the warranty. It also means if you don't use the
warranty and you get a refund, your refund is going
to be you know what you paid. It's twenty five

(49:51):
percent smaller than if you would have paid twenty five
percent more, but you get all your money back, and
then you can choose to spend it.

Speaker 3 (49:57):
How you like.

Speaker 2 (49:58):
You can use it toward a warranty, or toward a
new computer, or toward whatever you want to use it for.
Speaking of which, we're going to really blow up Julia's
world here because we give away a twenty five dollars
Shock Innovations gift certificate to one caller or contributor to
the program. Throughout the show, Julia was the only caller.
So not only is she gonna get a refund, but Brad,

(50:18):
I'm gonna give her twenty five dollars extra just because
she's amazing. And she asked the question that everybody else
has on their mind, but no one was willing to ask. So, Brad,
you're not wrong. Warranties are more expensive than they were
four years ago. And you're if you have a warranty
that you bought four years ago that you're refunding now, yep,
you're gonna get ninety nine dollars a year back. That's

(50:39):
what you paid. You get back what you paid, So
I guess we could pay you interest on your warranty.
It's come on, who gives you the money back from
a warranty? Usually the warranty game is you buy it
and you hope you don't need it, or we hope
you don't need it, and then we get to keep
your money. And that's that's not how we do warranties
at Shock. So it's confusing because it's different than the

(51:00):
way everybody else does it. So one of the things
that is also confusing when you hear there's a zero
day vulnerability in Google Chrome and you need to update
your Google Chrome to make sure you're safe. Half the
people that use the Internet are using Google Chrome. So
that's literally half the people listening right now. But then
I also tell you for those of you like me
who are like big brain, I don't use the Chrome.

(51:21):
I use the Firefox, and the Firefox because not so
many people use it doesn't get attacked so much. Eh, yeah,
smart guy. Except in this case, the zero day vulnerability
impacts Firefox also because it's a vulnerability in the way
browsers interact with Windows as a whole. So if you're
using Brave, you're in trouble. If you're using Firefox, you're

(51:44):
in trouble. If you're using Chrome, you're in trouble. If
you're using the mighty Edge. You're in trouble because it's
just Chrome without the Google part. So yeah, Air in trouble.

Speaker 3 (51:54):
So there are updates to.

Speaker 2 (51:55):
All major browsers, including Google Chrome, including Firefox, that these
are zero day vulnerabilities. That means they are being exploited
in the wild. What is the vulnerability, Well, basically, without
getting into the weeds, your browser plays in a sandbox,
and just like a small child that plays in a sandbox,
aside from a stray cat turd here and there, you

(52:16):
can't really go wrong in the sandbox, right, I mean,
you don't get hurt. There's nothing dangerous or nasty in
the sandbox, so everything is safe. But if that kid
escapes the sandbox, well then they can run out into
traffic and get smashed by a car. So when you
get out of the sandbox, bad things happen. And so
the way that the browsers interact with Windows, we're allowing

(52:37):
bad guys on the Internet through the browser to get
out of the sandbox into your computer where they could
do all kinds of nefarious things. So it's really important
that you get your Google Chrome and your Firefox updated
to the latest versions. Of course, you can do that manually.
Of course, they automatically update themselves after a period of
time if you want to wait. The third option here
is we have a product called Secure Updator, and it

(53:01):
automatically and silently updates all these programs for you within
eight hours of the time of release. So check out
Secure Updata. You can get it. You can get a
free trial. Secure updater dot Com doesn't cost you any money.
We don't ask you for a credit card, we don't
none of that garbage. If you like it, then you
can buy it, and if you don't like it, then
you don't have to cancel anything. It's pretty simple, kind

(53:21):
of like the warranties. It's pretty simple when you boil
it down to like, hey, we're not trying to steal
anything from you, trick you sell your genetic data, do
anything nasty as a whole.

Speaker 3 (53:31):
Yep.

Speaker 2 (53:32):
It makes it really easy to understand what we do.
At Shock Ultimate Upgrade kicking off this week. Check it
out in the service centers. Guys, stay tuned for the
Aftershock coming up here in about five six minutes, and
then we will see you again next weekend for another
exciting edition of Compute.

Speaker 5 (53:46):
This