OPPD Outage Update Early Monday

Episode Transcript

(00:00):
Quite the weekend for everybody, andtwenty four to seven for OPPD crews,
and you're making pretty good progress.But I looked at your website a bit
of go Jody, and what justunder five hundred and Douglas still without power?
What's the status this morning? Iimagine these are the more intractable fixes

(00:22):
right now, right, yeah,absolutely, And when you're looking at the
damage, we had six transmission linesdown, four severely damaged, and obviously
look at all the homes that weredestroyed in other structures and all the debris,
and our hearts just go out toeverybody who lost who lost their homes,
were displaced or suffered a lot ofdamage in the storm. A couple

(00:43):
of our employees were among those,and we just know how incredibly difficult it
must be, and so we're workingreally hard. We've still got more than
two hundred folks out in the fieldtoday trying to get those those final customers
back online just as quickly as theycan. But they aren't uttering challenges like
all that debris and also mud,lots of thick mud. They're having to

(01:04):
use bulldozers to pull their vehicles throughand to sites to make repairs. So
yeah, even though we have madegreat strides and had a lot of good
things happen to get power to ninetyfive percent restored, we also know how
difficult it is to be without somethingas essential as electricity. So those those
final customers are a huge priority tous, and we are going to keep

(01:27):
working as hard as we can toget them back up and running. Sure,
do your crews have estimates? Dothey do a timeline on what progress
will be made today? Well,not specific to an overall picture. They're
really looking more at individual areas thatwere hit, and we have made some

(01:48):
automated phone calls to let people knowa bit of what to expect in their
particular area as much as we can, not knowing some of the unforeseen challenges
that may pop up during that time. Yeah, I don't know if we
even know the answer to this,Jody, But are some of those four
hundred and eighty nine homes that areno longer standing basically, or are all

(02:12):
of those four hundred eighty nine onesthat we know are are occupied and without
power some Maybe those assessments are underwayright now, and so we're trying to
find those those customers and proactively reachout to them. If you're listening to
this and you're among those customers whodo lose your home, please call us
and let us know, and Iobviously cancel your service and we're going to

(02:34):
help you out with that and everythingelse that we can help to get you
set for now until you're back ina home and back you know, with
your electricity. But that that couldvery well be the case, so we're
still trying to kind of figure outwho may be among those customers. Yeah,
I've found the app pretty useful.The oppd app jody for not only

(03:00):
for our purposes and news to determinehow many are out and where, but
also if you lose power at home, it's is an easy way to report
absolutely and thanks for bringing that up. It's OPPD Connect. You can get
it from the Google Play Store,from Apple and yeah, if you download
that ahead of time, make sureyour phone is fully charged up you can
report outages easily. And also thathelps lessen the strain on our call center.

(03:23):
They're taking a lot of calls duringthese times and they want to be
able to work with customers individually withas much care and empathy as they can.
It's hard to do that when you'regetting flooded, so thank you for
bringing that up. The app isa great way to report that indeed,
Jodi, thanks