Episode Transcript
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Speaker 1 (00:00):
It's another Jebile phone frame day Mornings on the twenties.
Speaker 2 (00:10):
Hello, Hey, it's a great day here at be some
My name was Pete Eakins. I was looking for our customer, Josh.
Speaker 1 (00:18):
This is Dean I help you. Hi, Josh, how are
you doing today?
Speaker 3 (00:23):
I'm okay.
Speaker 2 (00:24):
Hey, listen, I'm calling you because you recently had your
credit card stolen and a bunch of charges on it.
Speaker 4 (00:33):
Yeah, and it was a nightmare to fix it.
Speaker 3 (00:35):
Just like a customer survey about that, and I would
love to complain.
Speaker 2 (00:38):
Oh well, no, this is not a customer survey about it.
I'm actually calling to talk to you about some issues
that we had with that.
Speaker 1 (00:46):
I'm so sorry.
Speaker 3 (00:47):
Okay, what are they?
Speaker 2 (00:49):
Well, you are actually going to be responsible for all
of those charges that were charged on your card when
it was stolen.
Speaker 3 (00:58):
Oh I go, I am what happened?
Speaker 1 (01:00):
Mm hmm.
Speaker 2 (01:01):
Well, the person that you spoke to when your car
was originally stolen that reversed all the charges made a mistake.
Speaker 1 (01:07):
They were new to the company, and so I'm fixing
that for them.
Speaker 4 (01:11):
Okay, Well fix it right, don't fix it in a
way that screws me. I can't imagine why it would
be my.
Speaker 1 (01:16):
Fault my car was stolen.
Speaker 3 (01:17):
What can make me responsible for that when it's going
outside of your.
Speaker 1 (01:21):
Guy's terms of service? Well, we hear a Visa.
Speaker 2 (01:28):
We take a lot of pride in our card and
we also expect that our customers do the same.
Speaker 1 (01:33):
I think you know what I'm saying.
Speaker 4 (01:35):
Were you there, Visa can kiss my if you make
them to pay these fraudulent.
Speaker 2 (01:39):
Charge Well, it's just that we do feel like our
customers should be more responsible with their belongings. And it
sounds like you lost your card and somebody found it.
Speaker 4 (01:49):
I didn't lose my card and somebody found it. Somebody
stole my whole wallet. I had to go get a
new idea. Was an absolute nightmare to deal with every
bit of it, and it took me forever to get
a real person when I called it.
Speaker 3 (02:00):
At it, I just kept getting stuck in this loop
of an automated service. You can stop with the right now,
because there's nothing but condescending and pissing me flat.
Speaker 2 (02:09):
Okay, Josh, I just want to let you know I'm listening,
and that is my way of active listening, to let
you know that I'm hearing you.
Speaker 1 (02:15):
And what you're it's your.
Speaker 4 (02:16):
Way of ignoring me. Why you wait for your chance
to tell me how I'm getting screwed by your company?
Speaker 1 (02:21):
So your need is I squared a guy with the again.
Let me talk to your supervisor. Okay, I'm sorry? What
was that? Yeah?
Speaker 4 (02:28):
I know that it's still your way of ignoring me
while you're waiting for your chance to talk. Just give
me a solution, give me a supervisor, give me something.
Speaker 1 (02:37):
I'm so sorry. What was that? What'd you say? I'm
so sorry?
Speaker 4 (02:40):
You and me ignoring me? It is disrespectful.
Speaker 1 (02:44):
Okay, Josh, I hear you, and I see you.
Speaker 4 (02:47):
And You're lucky I can't see you, because then I'd
be able to come up and find you, or at
the very least, figure out who you are and get
you fired. There's no way that this business is going
to treat their customers like this and expect to keep them.
Speaker 1 (02:59):
Okay.
Speaker 2 (03:00):
I should also add we did find the name of
the person who stole your card. Are you interested in that? Oh?
Speaker 4 (03:05):
Did you?
Speaker 1 (03:06):
Well? No, it was not me. Their name was Devin.
Speaker 4 (03:10):
Are you right now?
Speaker 2 (03:11):
That's my My goodness? Well, I guess we got to
watch we room with, don't we?
Speaker 1 (03:19):
Hey?
Speaker 2 (03:20):
This is actually Jubil from The Jubil Show doing a
phone break on you and your roommate. Devin set you up.
Speaker 3 (03:27):
Right now.
Speaker 2 (03:28):
It's a joke. He said that you recently got your
card Sol and Ando wanted to mess with you.
Speaker 3 (03:33):
Oh my god, my chest is so right now. Oh god,
I was ready to really put my hands on the
I feel like you couldn't know better than it.
Speaker 1 (03:47):
Wake up every morning with Jubile phone branks.