Sorry ma'am - you can't fly

Imagine you have an issue with an airline but they call you to tell you you're a terrible passenger instead of fixing your problem.

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Episode Transcript

Speaker 1 (00:00):
It's another jewbile phone frame on the twenties. Hello. Hi,
this is P. Diggins calling from Airlines. I was looking
for our customer and frequent flyer, Bobby, who was on
a flight recently. Okay, yeah, that's me. Yes, how are you?

(00:23):
I'm okay. I'm frustrated. The flight wasn't great. Oh it
definitely was not great. And that's why I'm calling. Yeah, good,
because I would like to hear from someone. It was
a big issue. Yeah, it was a big issue, wasn't it. Yeah?
I mean a flight being that delayed and there was
like horrible customer service. It was really frustrating and really

(00:43):
dampered our trip. Right, That's not why I'm calling. That
wasn't the issue I was calling about. I'm actually calling
about the issues with you as a passenger on our
airline and calling to let you know. Yes, I'm trying
to let you know that you will no longer be
allowed to fly with us, and we were evoking all
of your can flyer points and miles and things like that.
What are you you very much about? Why would you

(01:05):
do it? Wait? Wait, wait a minute, wait a minute,
wait a minute. Why what is this about? Well, do
you want me to rattle off the list for you,
because I can do that, rattle off the list. You
guys have a delayed flight, anything I should be not
wanting to fly with you? H mm hmm. Okay, let's
talk about the arm rest. Oh okay, arm rests okay.

(01:29):
Little thing you might not know about us as an airline.
We have secret flyers, people who are paid to sit
on the flights and watch some of the other passengers
to make sure they're acting appropriately. And at the end
of your row, you were at the window seat was
a secret flyer and they saw everything. What are you
talking about, I'm not allowed to use armless, I'm exhausted.

(01:53):
The flight was delayed three minute hours. We were sitting
in the window seat, and you monopolize the middle seats
armrest the whole flight. That was my husband in the
middle seat. What are you talking about? Mmm? Okay, Well
it's up to him to say something. I guess to
you personally about that, But we as an airline do
not appreciate that that armrest in the middle is for

(02:16):
the middle seat and you monopolized. I paid for both No, no,
no, no no, I paid for both seats. If my husband
doesn't need the armress. I can use the arm rest.
You're going to ban someone for using an arm wrest.
Let's talk about the tops. What. Yeah, we are a
shoe on only airline, and halfway through the flight you
take your shoes off. I adjusted my socks and put

(02:40):
them back on it thought like I left them off
the whole flight. Are you kidding me right now? Are you?
Are you for real calling me and telling me that
I can't You're calling me about an arm rest and
my shoes. Yeah, I know you're calling me to say, sorry,
the flight's delayed. Sorry, we ruined your vacation. Here's a credit.

(03:00):
Not we're abandoning you because you used your husband's armors
on chairs that you bought. What isn't your problem? You
have like a horrible attitude. Let's talk about let's talk
about the three times you use the bathroom? Am I
not allowed to use the bathroom? Well, you are in
the window seat and you made our secret flyer get
up three times to use the bathroom. One of those

(03:22):
times you were still in your socks. Oh my gosh.
For one, there's no way I was still in my socks.
For two. Who cares how many times I've use the bathroom.
The flight was delayed there to take a different round.
The flight was extended. It was a long flight. I
just wanted to get to where I was going. And
I was frustrated. You're really gonna you guys should be

(03:42):
apologizing to me for what you put me through. All
the waiting, we had to go from gate to gate,
the flight had to do a whole thing. Are you joking?
What is what is that? Hey, Bobby, this is actually
Jewel from the Jewel Show doing a phone break on
you and your husbands say you up? Oh my god,

(04:02):
Oh my god. I'm like, I'm like painting, I'm ready
to go through the roof. I'm like yell. Oh my god.
He said, Oh god, I'm gonna kill him. You guys
flight recently and it was a terrible experience, and he
wanted to message it was horrible. It's horrible. My blood
pressure is through the roof right now. I thought I

(04:24):
was gonna go crazy. Oh my god, you got me,
You got me. I'm still I can't even calm down.
Oh my god, you got me. Really good. Wake up
every morning with Jubile Phone Franks weekday mornings on the
twenties