Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Jay Ratliffe is back with us from Daytrade Fund dot
Comjay also spent years as an airline executive, so we're
going to talk airlines with them at first. Jay, welcome back.
I'm so glad you're here. I know you were out
for a little bit with Bell's palsy, which is something
a lot of people have struggled with. How you doing.
Speaker 2 (00:16):
I'm doing well, and I appreciate the prayers. I've gotten
so many nice emails from our audience asking, Hey, is
everything okay? And yeah, I was getting ready for church
on I think it was a twenty eighth or twenty sixth,
the last Sunday of October. Looked in the mirror and
the left side of my face was grouping and also
off to the eer. I go, of course, I'm worried
(00:37):
about maybe a stroke or something like that, even though
I don't have any those issues in our family. And
they introduced me to Bell's falsey. They said it's a
viral infection and it will improve over time. Just bear
with it, and gave me some medication and everything else.
But look, I understand that if I ever see anything
with me that doesn't appear right, it's off to the hospital,
(00:58):
I go to make sure everything's okay. But yeah, it's
a slow progression. I'm probably eighty five percent in improving.
And the sad thing was a lot of people in
my family JT didn't seem to mind me not talking much.
That was probably the worst part of it.
Speaker 1 (01:12):
Well, we missed you, and prayers answered and praise God
for bringing you through this. And brother know absolutely, yeah,
we were certainly concerned for you, and I'm glad to
hear you back with us. So let's talk about what's
going on with the airlines now. It's been with the shutdown,
a big concern from the air traffic controllers to going
to Grandma's house for Thanksgiving. So now the Trump administration
(01:34):
has decided to withdraw this cash compensation role that was
in place that would require airlines to pay cash for delays.
So I thought that was a pretty darn good plan
right there.
Speaker 2 (01:44):
But it was a very good one. In fact, it
was rolled out by the Biden administration last year, and
you and I talked about it when it came out
because the thought was if our flight is a traveler
is delayed for three hours or more, we would be
entitled to some cash compensation. We would have guaranteed meals,
lodging when needed, ground transportation when appropriate. But the Trump
(02:06):
administration came out through the Department of Transportation and said,
this isn't going to happen. We're going to back off
and kind of table it for now. And look, I
was never a fan of the Biden administration at all
on anything, but I did appreciate how they tried to
hold airlines accountable. And when Donald Trump was elected and
I was glad he was, you noticed all the airline
stocks went up and people said, well, Jay, why did
(02:30):
that happen? I said, because in the first administration, the
airlines and the Trump administration had a very cozy relationship,
and a lot of the stuff that the Bide administration did,
as far as trying to hold him accountable, is probably
not going to be taking place. We even saw the
airlines and even Boeing contribute a million dollars apiece to
the Trump Inaugural Fund right after he was elected, and
(02:53):
I thought, oh, here we go. So you know, I
just I just wish the airlines would continue you to,
you know, have their feet held to the fire. And sadly,
that's just not going to be the case. Now I'm
not talking about anything safety related, but I am talking
about when it comes to matters of customer service and
consumer protection type of things, it's going to be a
(03:13):
little laxed, and I'm really sorry to see that.
Speaker 1 (03:15):
Well, do you see anything as far as the competitive
nature goes. Perhaps nobody has to worry about that as
an airline administrator now, but maybe the Southwest Marketing department
of the CEOs and they're going, well, you know what,
we're going to stay with this plan.
Speaker 2 (03:28):
You know why, it would be great. It would be
great to see. In fact, it's used around the world
in other countries where their airlines are liable for some Look,
if you flight's delayed five hours, you get this much money.
It's but you know so many times it's it's delayed
and people say we can't do it on weather delays.
I totally get that. But if I've got a situation
where I've got a mechanical problem and it just delays
(03:50):
delays and it just continues that type of thing, or
we have a later arriving crew or something that would
be considered within the control of the airline, well that's
different matter. And that's sadly sometimes the way. Some of
these schedules are made by airlines. They know that if
everything operates on time, it's not going to work. They're
counting on a few flights being late. It's a lot
(04:12):
like having a hub where you have let's say thirty gates,
and you know all thirty airplanes aren't going to come
at the same time, so you'll schedule thirty five and
knowing thirty of these, but when all thirty five show up,
guess what. You got five airplanes out there on the
tarmac waiting for a place to park. And that is
something that airlines do knowingly, and it's not really the
(04:32):
best for customers, but they do it anyways because it's
the best way for them to maximize their revenue on
a given flight. You know.
Speaker 1 (04:39):
I know for years we're not compensated for delays because
of the airlines, But when it came around, people got
kind of used to it, and I think it's kind
of a customer service, a nice thing to do. You know.
It's not the customer's fault that they're being put through
the stress here. But maybe the airlines can partner with
other businesses. For instance, Look, we can't give you cash,
we can't give you free tickets, but how about a
fifty dollars Chick fil Ake gift card something.
Speaker 2 (05:01):
Which which would be great. And I wish you were
in charge of things like that, my friend, because that
would be wonderful. But airlines say that costs us money.
They're cheap, and they can treat us like crap. We
keep coming back, so well, there's really zero incentive for
them to change how they treat us.
Speaker 1 (05:14):
If I'm Dan Cathy over at Chick fil A and
Delta approaches me and says, look, would you mind twenty
five dollars gift cards for I'm like, well, you know, heck, yeah,
let's do it. You know what that twenty five dollars
gift card is going to do. Bring the family in here,
and they're going to spend one hundred and twenty five
dollars on them. You know, So there's got to be
a way to compensate people. It's not then necessarily the
value of what they get, like a free hotel or
(05:36):
free airline ticket. Right, it's the thought that you even
consider to give me something, including a Chick fil A
gift card. But anyway, so.
Speaker 2 (05:42):
Beyond beyond a hollow apology, you're exactly right.
Speaker 1 (05:45):
Right quickly? Thanksgiving travel? Are we going to be smooth?
They were saying, if this thing ends, and it did
on time, like you're not on time, but when it
did end the shutdown, that this week is the week
of getting everything back together and by next week people
believe in Monday Tuesday win and stay of travel for
Thanksgiving it should be good. Are we going to be good?
Speaker 2 (06:03):
Airlines are saying, all hands on deck, we're ready to go.
So for the busiest travel week of the year, which
is next week, they're saying, we're ready to go and look,
absent of any weather or any technical issues, we should
be firing on all cylinders and we need to. And
I suspect the airlines are going to be exactly where
they need to be next week. And I'm not really
worried at this point in time, and I'm really glad
(06:25):
to see that.
Speaker 1 (06:26):
Well, fantastic news and more fantastic news. You're back in
and you're doing much better than you were with the
Bells palsy. We're glad to hear you back. Jay, Thank you,
thank you,
Jay Ratliffe is back with us from Daytrade Fund dot
Comjay also spent years as an airline executive, so we're
going to talk airlines with them at first. Jay, welcome back.
I'm so glad you're here. I know you were out
for a little bit with Bell's palsy, which is something
a lot of people have struggled with. How you doing.
Speaker 2 (00:16):
I'm doing well, and I appreciate the prayers. I've gotten
so many nice emails from our audience asking, Hey, is
everything okay? And yeah, I was getting ready for church
on I think it was a twenty eighth or twenty sixth,
the last Sunday of October. Looked in the mirror and
the left side of my face was grouping and also
off to the eer. I go, of course, I'm worried
(00:37):
about maybe a stroke or something like that, even though
I don't have any those issues in our family. And
they introduced me to Bell's falsey. They said it's a
viral infection and it will improve over time. Just bear
with it, and gave me some medication and everything else.
But look, I understand that if I ever see anything
with me that doesn't appear right, it's off to the hospital,
(00:58):
I go to make sure everything's okay. But yeah, it's
a slow progression. I'm probably eighty five percent in improving.
And the sad thing was a lot of people in
my family JT didn't seem to mind me not talking much.
That was probably the worst part of it.
Speaker 1 (01:12):
Well, we missed you, and prayers answered and praise God
for bringing you through this. And brother know absolutely, yeah,
we were certainly concerned for you, and I'm glad to
hear you back with us. So let's talk about what's
going on with the airlines now. It's been with the shutdown,
a big concern from the air traffic controllers to going
to Grandma's house for Thanksgiving. So now the Trump administration
(01:34):
has decided to withdraw this cash compensation role that was
in place that would require airlines to pay cash for delays.
So I thought that was a pretty darn good plan
right there.
Speaker 2 (01:44):
But it was a very good one. In fact, it
was rolled out by the Biden administration last year, and
you and I talked about it when it came out
because the thought was if our flight is a traveler
is delayed for three hours or more, we would be
entitled to some cash compensation. We would have guaranteed meals,
lodging when needed, ground transportation when appropriate. But the Trump
(02:06):
administration came out through the Department of Transportation and said,
this isn't going to happen. We're going to back off
and kind of table it for now. And look, I
was never a fan of the Biden administration at all
on anything, but I did appreciate how they tried to
hold airlines accountable. And when Donald Trump was elected and
I was glad he was, you noticed all the airline
stocks went up and people said, well, Jay, why did
(02:30):
that happen? I said, because in the first administration, the
airlines and the Trump administration had a very cozy relationship,
and a lot of the stuff that the Bide administration did,
as far as trying to hold him accountable, is probably
not going to be taking place. We even saw the
airlines and even Boeing contribute a million dollars apiece to
the Trump Inaugural Fund right after he was elected, and
(02:53):
I thought, oh, here we go. So you know, I
just I just wish the airlines would continue you to,
you know, have their feet held to the fire. And sadly,
that's just not going to be the case. Now I'm
not talking about anything safety related, but I am talking
about when it comes to matters of customer service and
consumer protection type of things, it's going to be a
(03:13):
little laxed, and I'm really sorry to see that.
Speaker 1 (03:15):
Well, do you see anything as far as the competitive
nature goes. Perhaps nobody has to worry about that as
an airline administrator now, but maybe the Southwest Marketing department
of the CEOs and they're going, well, you know what,
we're going to stay with this plan.
Speaker 2 (03:28):
You know why, it would be great. It would be
great to see. In fact, it's used around the world
in other countries where their airlines are liable for some Look,
if you flight's delayed five hours, you get this much money.
It's but you know so many times it's it's delayed
and people say we can't do it on weather delays.
I totally get that. But if I've got a situation
where I've got a mechanical problem and it just delays
(03:50):
delays and it just continues that type of thing, or
we have a later arriving crew or something that would
be considered within the control of the airline, well that's
different matter. And that's sadly sometimes the way. Some of
these schedules are made by airlines. They know that if
everything operates on time, it's not going to work. They're
counting on a few flights being late. It's a lot
(04:12):
like having a hub where you have let's say thirty gates,
and you know all thirty airplanes aren't going to come
at the same time, so you'll schedule thirty five and
knowing thirty of these, but when all thirty five show up,
guess what. You got five airplanes out there on the
tarmac waiting for a place to park. And that is
something that airlines do knowingly, and it's not really the
(04:32):
best for customers, but they do it anyways because it's
the best way for them to maximize their revenue on
a given flight. You know.
Speaker 1 (04:39):
I know for years we're not compensated for delays because
of the airlines, But when it came around, people got
kind of used to it, and I think it's kind
of a customer service, a nice thing to do. You know.
It's not the customer's fault that they're being put through
the stress here. But maybe the airlines can partner with
other businesses. For instance, Look, we can't give you cash,
we can't give you free tickets, but how about a
fifty dollars Chick fil Ake gift card something.
Speaker 2 (05:01):
Which which would be great. And I wish you were
in charge of things like that, my friend, because that
would be wonderful. But airlines say that costs us money.
They're cheap, and they can treat us like crap. We
keep coming back, so well, there's really zero incentive for
them to change how they treat us.
Speaker 1 (05:14):
If I'm Dan Cathy over at Chick fil A and
Delta approaches me and says, look, would you mind twenty
five dollars gift cards for I'm like, well, you know, heck, yeah,
let's do it. You know what that twenty five dollars
gift card is going to do. Bring the family in here,
and they're going to spend one hundred and twenty five
dollars on them. You know, So there's got to be
a way to compensate people. It's not then necessarily the
value of what they get, like a free hotel or
(05:36):
free airline ticket. Right, it's the thought that you even
consider to give me something, including a Chick fil A
gift card. But anyway, so.
Speaker 2 (05:42):
Beyond beyond a hollow apology, you're exactly right.
Speaker 1 (05:45):
Right quickly? Thanksgiving travel? Are we going to be smooth?
They were saying, if this thing ends, and it did
on time, like you're not on time, but when it
did end the shutdown, that this week is the week
of getting everything back together and by next week people
believe in Monday Tuesday win and stay of travel for
Thanksgiving it should be good. Are we going to be good?
Speaker 2 (06:03):
Airlines are saying, all hands on deck, we're ready to go.
So for the busiest travel week of the year, which
is next week, they're saying, we're ready to go and look,
absent of any weather or any technical issues, we should
be firing on all cylinders and we need to. And
I suspect the airlines are going to be exactly where
they need to be next week. And I'm not really
worried at this point in time, and I'm really glad
(06:25):
to see that.
Speaker 1 (06:26):
Well, fantastic news and more fantastic news. You're back in
and you're doing much better than you were with the
Bells palsy. We're glad to hear you back. Jay, Thank you,
thank you,
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