May 12, 2025 • 24 mins
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HansenSuperTechs.com
Heating A/C Contractors: License #22132 Refrigeration Contractors: License #53505 Master Gas Fitter: License # MG-2057 State of Alabama Certified Employer :License # EMP-6321 Master Electrician : License # ELEC 00919 Master Plumber : License # MP-4128 Residential HVAC : License # R21701
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:07):
This is News Radio seven to ten WNTMS. Ask the Expert.
I'm Uncle Henry and on this episode we're going to
talk with the Hansen Supertext. The Hanson Supertexts. They serve
all things heating and air, electrical and plumbing. You can
find out more at any time about the Hanson Supertexts
(00:30):
and the services they provide by going to their website
Hansensupertext dot com. That's hansensupertext dot com. Or you can
call the Hanson Supertext at eight fifty five five Hanson.
That's eight fifty five five Hansen. Now, on this episode
of Ask the Expert, we're going to concentrate on plumbing.
(00:50):
We have a Hanson supertech that knows all about plumbing.
But before we get to him, we're going to travel
out to Wilmer, Alabama with the Hanson Supertext as they
give away an air conditioning system to a mother for
Mother's Day. Now, the hands and Supertechs had a contest
at their website where people could nominate their mothers mothers
(01:13):
that need a new central air conditioning system. The winner
is a nice lady, a nice mother named Janet Massey.
Her son nominated her for the prize. Of the air conditioner.
In most cases, the hands and supertexts tried to surprise
the winner. It was difficult to surprise Janet Massey because
(01:34):
she lived in a big, wide, open space, so there
was nowhere to hide all of the vehicles. There was
a caravan of hands and trucks going out there along
with me and the Fox ten people. There must have
been ten or fifteen vehicles that suddenly showed up at
her yard. She just looks out the door and all
of a sudden, there's fifteen vehicles in the yard. I
(01:55):
think she figured out she had won by the time
we showed up. But let's listen. Here is Brianna Forward.
Brianna Ford is the regional manager with the handsome supertags.
Let's listen as Brianna presents the air conditioning system to
Janet Massey. And yes, it was raining while we were there,
so you may hear some rain in the background.
Speaker 2 (02:16):
Throughout this entire process, we had over fifty entries come in.
We've done several inspections, met with many many families, many
deserving people, and you all stood out like a shining star.
So we are very blessed and we appreciate the fact
that we're able to do this and give back to
our community. And there's nobody more deserving than a mother.
(02:38):
I'm a mother. I have three small ones at home.
Our entire team, we all have children. You know, we
pride our children and we always put the kids in
the family first. So it's time that we put you first.
So we're happy to be here today and do a
full installation of any AC system for you. So it's
going to be covered underneath a warranty. You call us
if you have any issues at all, we'll make sure
we get you all taken care of. They're going to
(02:59):
do our everything today, so you'll you'll be up and running.
You can go ahead and get rid of them. When
do you unit sell them one marketplace, whatever you want
to do with them, because you will not need them
anymore than we'll get you taken care of.
Speaker 1 (03:09):
Okay, thank you.
Speaker 2 (03:10):
So we'll probably go through a couple of questions with
Uncle Henry and Fox ten here today. Just get some
feedback from you, like what what does this mean to you?
Speaker 3 (03:19):
It means a lot, And I appreciate y'all so much
for I appreciate my children, my son for nominating me.
But I do appreciate y'all and it's gonna get hot,
so we appreciate y'all picking us.
Speaker 1 (03:36):
How long have you been with that at AC.
Speaker 3 (03:38):
It's been about a year, been about a year, so
we're thankful that we were chosen.
Speaker 1 (03:47):
When did you find out that you had been nominated?
Speaker 3 (03:50):
Let's see it was I got an email and I
guess it was the first middle of March. I can't
remember exactly, but you know, it just said I'd been
nominated for it, and I thought I probably won't and
as matter of fact, I wasn't even going to go
online and finish what would have come in for me
(04:12):
to do. And that afternoon I said I better do this,
so I sat down and finished it. And so I
can't believe I'm here now that y'all are putting it in.
Speaker 1 (04:24):
You've been with out an AC for a while. What
does this mean to you to be able to get this?
Speaker 3 (04:29):
It's wonderful. I just I can't, Like I said, I
still can't believe that it's real at the moment. So
I'm kind of a speechless, but it means a lot.
Speaker 1 (04:39):
So Janet Massey, the winner of the Hanson Supertext Mother's
Day Air conditioner giveaway. Janet Massy very grateful, glad to
get the air conditioner. Before we leave this topic, I
got a chance to talk to Kristin Rawson. She works
with a Hanson super Text. I just wanted to ask
how they picked Janet Massey and Chris Rawson. Is it fun?
(05:01):
Is it fun to give away an air conditioner?
Speaker 4 (05:03):
It's It's the best part about working here is that
just being able to give back to the community and
give back to someone that's truly deserving and needing of wine.
Speaker 1 (05:13):
How did you pick this lady to give her a
free air conditioner?
Speaker 4 (05:17):
It was tough. We had so many different entries. Everybody
had such a great story, but hers just hit home
with us for some reason. And then she her her husband,
he's got a couple of disabilities, and so she spoke
of that. Her son spoke so highly of her and
said she deserves the world, not just a free air conditioner,
(05:39):
but we know that we can make her quality of
life better just by making sure that they have a
good HVAC system in their home for the summer in
the winter months.
Speaker 1 (05:47):
So how did that process work? You had you checked
out other entries as well, right.
Speaker 4 (05:51):
Yes, one hundreds, so we go through them, we read
the stories, and then we kind of narrow it down
to about twenty twenty five, and then from those we
go and we we start calling in scheduling inspections, coming
to see what all's going into it, making sure, you know,
that they qualify, and then our service manager gets the
story from them also and kind of gets a feel form.
(06:12):
He reports back to us of what all he found,
and you know, everybody's story, and then we all come
together and just kind of go over them and whatever
is just speaking to us, and this one spoke to us.
We were just all even even down to the dispatcher
that called and scheduled the appointment for them to come out.
She said, you know, we have to do this, We
have to. She's the sweetest woman, she's so nice, and
(06:34):
we just all felt it in our hearts, and you
just know, when you feel it, that's the one.
Speaker 5 (06:37):
And that's kind of how we do that.
Speaker 1 (06:39):
So it's not just you, it's the whole team gets
excited about giving away in their conditions.
Speaker 4 (06:43):
So excited. Everyone gets so involved and if it were
up to the office, the entire office would come out
here for these things. They get so excited and they
can't wait to see what happens and how surprised they are,
and we all just enjoy it so much.
Speaker 5 (06:55):
It's such a team effort.
Speaker 4 (06:55):
But yes, our leadership team comes together and we all
choose together and make sure that we all agree.
Speaker 1 (07:01):
That was Kristin Rawson with the Hanson Supertext telling us
about the Mother's Day giveaway. Now, if you want to
find out more about all that Hanson has to offer,
go to their website hansensupertext dot com. That's hansonsupertext dot com.
We've talked a lot about HVAC of course because of
the air conditioning giveaway, heating and air but Hanson also
(07:21):
handles electrical service and repair and also plumbing, and we're
going to focus on plumbing. Now on ask the expert.
I've got Hansen Supertech Larry Jones with me in studio. So, Larry,
what do you do with the Hansen Supertext.
Speaker 5 (07:37):
I am a plumbing and gasfitter technician, so I diagnose,
repair and install anything to do with your plumbing system
or your natural gas system.
Speaker 1 (07:50):
Okay, now you mentioned plumbing and natural gas. Do people
do a lot of people still use natural gas for
their water heaters.
Speaker 5 (07:57):
Yes, water heater heating technology is most efficient with natural gas,
so it is still a wide, widely used way of
heating up your water for both traditional tank style water
heaters as well as new tankless technology water.
Speaker 1 (08:16):
Heaters now mentioned on this show before. Probably to you
that I've had experience with the Hands and Supertext several
years ago when I had my a water heater go
out and I called the Hands and Supertext got great
service from the Hanson Supertext helping me with my water heater.
But I don't know anything about water heaters. I didn't
realize that water heaters need maintenance. Can you explain that
(08:37):
what should homeowners be doing with their water heaters every year?
Speaker 5 (08:41):
Well? With the water heater maintenance, some of the things
that you want to look for is just visual inspection.
You know, if you're seeing any kind of corrosion on
the water inlet or outlet of the tank or tankless
water heaters. You know, a visual inspection is a good
start or that any homeowner can do themselves. They can
(09:02):
go out and see if there's any corrosion, any leaks
coming off the visual areas of the water heater. But
then there's the things that we as plumbers do that
you don't see or most homewners don't do. What we
do with our electrical inspections on electric tanked water heaters
is we come in and we check thermostat resets. We
make sure that the water heater hasn't tripped the reset.
(09:24):
We also look for some safety areas like making sure
that the disconnect of power to the water heater is
in view of the water heater so if you're maintenancing it,
you can maintenance it safely. We also inspect the heating
elements for good. It's called electrical continuity. Just refers that
there's a good electrical connection through the elements, so that
(09:46):
way when electricity passes through the element, it heats the
water and is not basically blown or not making a
good current connection and making sure your water heater is
operating efficiently. Another thing that we do is you should
do it with all tanked water heaters and tankless is
you should be flushing out the tanked water heaters by
(10:08):
draining them and allowing any of the debris to come
out of the water heater because they all produce sediment
and have corrosion inside the tank.
Speaker 1 (10:17):
How often do you should you should somebody do that.
Speaker 5 (10:20):
Most houses should be done about once per year. Okay,
you know that's for any tank style. And then tankless
manufacturers mostly recommend once per year to have the tankless
unit flushed with a descaling solution because, unlike a tanked
water heater, a tank list doesn't have an area for
the mineral deposits to settle, so it just gums up
(10:43):
the inner workings and makes the unit less efficient in
the heating process as well as can lower the flow
of the water through the unit. So what we do
is we come out and we perform a inspection of
the inlet water screen or pump screens if they have
a recirculation pump. And then once we've inspected those screens,
inspected the igniters and expect the air intake filters. We
(11:06):
then run a descaling solution for forty five minutes to
an hour or manufacturers recommendations with a tankless to scaling
solution and flush the unit out of any debris in impurities.
Speaker 1 (11:18):
Hey, I've got more questions on this, but I want
to mention for the listener that the Hanson supertexts you're
offering a special right now on safety inspections for water heaters, right.
Speaker 5 (11:27):
Correct, Yeah, So it's a forty nine dollars safety inspection
for tanked water heaters as well as tankless and we
will maintenance them. For the forty nine dollars. For the
tanked water heaters. The tankless there's an additional charge because
it takes a lot longer to maintenance those. But if
you've got a traditional tanked water heater, we're offering we're
offering a safety inspection as well as service of those units.
Speaker 1 (11:51):
Very very good. And again that number anytime you want
to call eight fifty five to five handsen for the
hands and supertexts so on. The old fashioned tanked water
heater been around them all my life and I don't
know that I've met homeowners that were flushing them out
the way that you said they need to be done
every year. This, I'm going to guess, really extends the
life of the water heater if we take care of them.
Speaker 5 (12:13):
It will as well as inspection of the anode rods
that are in tanked water heaters. There's a sacrificial metal
rod that is installed inside every single tanked water heater
that attracts the corrosion. So if you're flushing them regularly
and inspecting those rods regularly and changing them out when
there is significant damage to them, you will greatly prolong
(12:34):
the life expectancy of the water heater.
Speaker 1 (12:36):
So what is an expansion tank?
Speaker 5 (12:39):
So what an expansion tank is and a lot of
if you've got any water heaters that were installed prior
to twenty ten, from my experience, I'm not one hundred
percent on when they were first code compliant because I've
only been in the industry about ten years. But what
an expansion tank does is it allows the day to
day oper of the water heater to heat water and
(13:03):
in the heating process, the tanked water heater creates thermal expansion,
which is over pressurization of the piping system. Because heat
builds up pressure. The water heaters have a safety device
on them to limit over pressurization and over temperature, called
a temperature pressure relief valve. However, that valve only pops
off at a certain psi, and the water heater can
(13:25):
generally generate pressures exceeding the normal operations of forty to
seventy five psi, which is what your incoming water should
be set to and if it but it'll be under
that safety limit. So if it's over one hundred psi
but below the one hundred and fifty hundred and sixty
psi that that valve pops off at, you're overpressurizing and
(13:47):
putting a necessary strain on both the water heater and
your piping system. So these expansion tanks are installed in
a manner where they help with the day to day
pressures of that tank and it maintains even pressure throughout
the house when properly installed.
Speaker 1 (14:02):
Now you have you have mentioned tankless I don't know
that I've in all the years I've done these shows
interviewing different experts in different fields, I've never had anybody
really talk to me about tankless water heaters. How popular
are they versus the traditional tanked water heaters.
Speaker 5 (14:18):
They're becoming more and more popular as energy efficiency has
become kind of the cool thing. You know, people want to,
you know, be more environmentally friendly and you know, make
sure that they're using less energy, conserving the resources we have.
But one of the other benefits to the tankless water
(14:39):
heater technology, which is I think the real selling point
why they're becoming so widely popular, is it's an on
demand system. So the unit is off when you're not
using it. It's in a standby mode, not producing hot
water heating water consistently day in and day out. But
then it's there when you need it. And so what
that produces is, say, if you're a family of six,
(15:01):
you know you've got in laws coming in, nobody.
Speaker 1 (15:05):
Runs out of hot water. Okay.
Speaker 5 (15:07):
The unit produces it as needed and will produce it
as long as the unit is operating. So if you've
got five people taking back to back showers, the fifth
person gets just as hot a shower as the first person.
Speaker 1 (15:19):
Okay, that is a great plus for those big families now,
And I apologize if these questions sound increasingly dumb or silly,
but I've never I don't know that I've ever looked
at a tankless So I'm asking the silly question what
do they look like? And where do they go? Because
we know what a tanked water heater looks like, we
know where a lot of people put them. What about
the tank liss, what do they look like? Where do
(15:40):
you put them?
Speaker 5 (15:41):
Well, there's no dumb questions. That's part of the handsoen
philosophy here is we like to say that we produce
an education experience for our customers. You know, we don't
want our customers to call the plumber, call the expert
and not understand what it is we're doing, why it
is we're doing it, and how things have to be
(16:02):
with their home. So part of the whole reason we're
doing this interview is to give our customers and you know,
people that don't know an answer what a tankless water
heater looks like generally is it It looks like a
box as opposed to like a tanked, round cylindrical unit.
It would be more squared off. They would have water
(16:23):
lines coming out the bottom, and some retrofit models have
water lines coming out the top. And they can be
installed both indoors or outdoors. You can find them in
addicts mounted to the exterior of the houses. If you've
got a basement, they can be installed in a basement.
So they're very versatile where they can go, which is
great for a retrofit aspect. And they typically run off
(16:45):
natural gas, but there is electric ones that are available
as well, and those natural gas ones are the most
efficient ones you can buy in the market.
Speaker 1 (16:53):
Do you do a lot of retrofits. People come in
and say, I want a tankless and I'm in this
old house.
Speaker 5 (16:58):
Yes, absolutely, We've We've got customers that say, hey, I
just bought this house, the water heater needs to be
changed out. My kids coming back from college. I'm looking
to upgrade. So we do a lot of retrofits, and
we use some of our non condensed or are some
of our condensing tankless technology, which gives us the most versatility.
(17:20):
We can install those units both inside a home if
it's easier to install, as well as outside, allowing us
to vent the unit outside properly, which is usually where
the issue comes.
Speaker 1 (17:32):
So, and speaking of tankless water heaters, I believe the
hands and supertext. You've got a special right now. I
think you have what is it, five hundred dollars off.
Speaker 5 (17:40):
Yes, we're offering five hundred dollars off either tankless water
heater conversion as well as tankless water heater exchange. So
if you've got a already, you've got a fifteen year
old unit, you're looking to get a new one, you're
having problems with it, that five hundred dollars will apply
to either a retrofit scenario or a replacement scenario.
Speaker 1 (18:02):
Now, of course, the Hanson supertexts. You you do a
lot more in plumbing other than water heaters. Do you
ever do like a does a homeowner say I want
all new pipes? Does that ever happen?
Speaker 5 (18:16):
That happens a lot more than people would probably care
to have happened.
Speaker 1 (18:20):
Well, you know, I've thought of you know, I've run
into a lot of people buy an older home and
they end up having to have their electrical system replaced.
But I know a lot of people that wish they
could have this done with their pipes when they buy
an older house and they got all these small pipes,
old pipes, and they may think it's just out of
their league to have something like that done.
Speaker 5 (18:43):
Yeah, I would definitely say that. One of the things
that Hanson does is we're kind of a repipe specialist.
We come in and we usually do some of your
smaller homes two baths, sometimes three bath homes. We send
in a crew of guys that all work together really well.
They usually get these projects done in a day, because
we don't want our customers doing without for days on end. Right,
(19:03):
But what it looks like is essentially you've either got
a piping system that is dated and is just leaking
and failing just due to age. You can also have
well water that can cause premature deterioration on metallic piping
as well as metallic fittings. So when we come in
(19:24):
with a modern PEX piping system, which is generally it's
like a plastic tubing type pipe with polymerized fittings, that
will prevent corrosion from well water and it's a way
for us to come in and install the piping quickly
and efficiently and be as minimally invasive as possible. Another
reason that people repipe their houses is they had old
(19:46):
piping called like polybutylene or piping that's just had class
action lawsuits against it because it you know, the people
trying to build something new and they create something that
they didn't know it was going to be a bad product,
and it ended up in a bunch of people's houses.
So we also replace piping in those instances as well.
When you have faulty piping in the home.
Speaker 1 (20:06):
What about the people that that there's something clogging up
the pipes? I mean, do you do the basics like that.
Speaker 5 (20:14):
Yes, we have a lot of drain equipment to allow
us to unclog any drain line. Really be it a
main sewer line coming out of the home, a branch
line underneath coming from a toilet or a sink. We
unstop kitchen sinks with grease blockages. We install a regular
(20:36):
commode or toilet you know, will come out and snake
the toilet and get it flowing properly. Sometimes that's the
simplest problem in our day. And sometimes we have plumbing
lines that need to be jetted out with pressurized water.
We've got a jetting trailer that allows us to clean
the inside of the piper from wall to wall.
Speaker 1 (20:56):
Now, you told me a few minutes ago there are
no silly questions, so I'm going to ask a non
silly question here. I've not heard of homeowners talking about
doing maintenance on their pipes or on their plumbing. But
are there things we need to do every year to
make sure that those pipes last longer we avoid problems?
Speaker 5 (21:17):
Yes, I mean I would say it's less of maintenance
on your water and your sewer lines and more so
just being mindful inspecting for leaks. A lot of the
visual stuff, you know, open your cabinets up, pull all
your wife's hair care products out, look at the pipes
back there. Because I can't tell you how many times
we've had a customer calls for a leak. I open
(21:39):
up the cabinet and there's mold and rotted out cabinets
because it had been leaking for months and the customer
was just not aware. So visually inspecting the pipes is
probably one of the most important things. If you notice
a problem, call someone before it comes a bigger problem.
I can usually solve a clogged up SYNC easier when
it starts being slow rather than when it's completely stopped up.
(22:00):
And that goes for kitchen sinks, hand washed sinks, you know,
those are kind of the things you can also if
you're concerned about your sewer lines, have those inspected. We
have camera equipment where we can go into the piping
system and inspect your sewer line and check for root infestation,
check for breaks, separations, or what we call bellies, which
(22:22):
is basically where the piping is not flowing towards the
city sewer properly with correct pitch. It might have a
back pitch where it's holding water in spots, and we
can find those areas, locate them and give you solutions
for addressing those problems.
Speaker 1 (22:39):
Do you run into a lot of this with older
homes in these neighborhoods with all these beautiful old trees.
Speaker 5 (22:45):
Yes, you can have roots on these big oak trees
or magnolia trees. Lift the pipe up in certain areas
that can cause damage. It can cause you know, settling
of the pipe in different areas to where you can
call the pipe to hold water in areas, and those
areas where it holds water generally is where you find
those problems, and we have solutions for finding those as
(23:08):
well as repairing them. We can also do full sewer
line replacements where you may have old type piping like
cast iron that's rotted out on the bottom, or clay
terra cotta pipe which was widely used you know, about
fifty sixty seventy one hundred years ago, and it has
(23:29):
root infestation a lot because they have concrete joints and
when that pipe settles, it'll break and the roots will
find their way in anywhere you have terra cotta. You
really want to get that piping replaced because that's just
the recipe for having a bad day overnight when the
family's over.
Speaker 1 (23:44):
So Larry, what about grinder pumps, lift stations things like that?
Does hands and handle those things as well.
Speaker 5 (23:50):
Absolutely, we can do everything from minimal repairs of parts
on the electrical panel for the pumps, as well as
full pump system replacements where you may have a pump
that's burned out, or even like a grinder tank the
part that holds the grinder pump and catches all the
water from a home or building. We've even had instances
(24:13):
where those have been damaged before and had full replacement,
So in any aspect we can service those pump systems.
Speaker 1 (24:20):
You've been listening to Larry Jones, one of the Hansen Supertexts.
If you want to find out more about the Hanson
Supertext all the services they provide, you can go to
their website hansensupertext dot com. That's hansensupertext dot com, or
you can call them at eight fifty five five Hanson.
That's eight fifty five five Hansen to call the Handsen
(24:45):
Supertext and thank you for listening to News Radio seven
to ten WNTMS. Ask the expert license numbers E L
E C twenty eight and are twenty one seven oh
one
This is News Radio seven to ten WNTMS. Ask the Expert.
I'm Uncle Henry and on this episode we're going to
talk with the Hansen Supertext. The Hanson Supertexts. They serve
all things heating and air, electrical and plumbing. You can
find out more at any time about the Hanson Supertexts
(00:30):
and the services they provide by going to their website
Hansensupertext dot com. That's hansensupertext dot com. Or you can
call the Hanson Supertext at eight fifty five five Hanson.
That's eight fifty five five Hansen. Now, on this episode
of Ask the Expert, we're going to concentrate on plumbing.
(00:50):
We have a Hanson supertech that knows all about plumbing.
But before we get to him, we're going to travel
out to Wilmer, Alabama with the Hanson Supertext as they
give away an air conditioning system to a mother for
Mother's Day. Now, the hands and Supertechs had a contest
at their website where people could nominate their mothers mothers
(01:13):
that need a new central air conditioning system. The winner
is a nice lady, a nice mother named Janet Massey.
Her son nominated her for the prize. Of the air conditioner.
In most cases, the hands and supertexts tried to surprise
the winner. It was difficult to surprise Janet Massey because
(01:34):
she lived in a big, wide, open space, so there
was nowhere to hide all of the vehicles. There was
a caravan of hands and trucks going out there along
with me and the Fox ten people. There must have
been ten or fifteen vehicles that suddenly showed up at
her yard. She just looks out the door and all
of a sudden, there's fifteen vehicles in the yard. I
(01:55):
think she figured out she had won by the time
we showed up. But let's listen. Here is Brianna Forward.
Brianna Ford is the regional manager with the handsome supertags.
Let's listen as Brianna presents the air conditioning system to
Janet Massey. And yes, it was raining while we were there,
so you may hear some rain in the background.
Speaker 2 (02:16):
Throughout this entire process, we had over fifty entries come in.
We've done several inspections, met with many many families, many
deserving people, and you all stood out like a shining star.
So we are very blessed and we appreciate the fact
that we're able to do this and give back to
our community. And there's nobody more deserving than a mother.
(02:38):
I'm a mother. I have three small ones at home.
Our entire team, we all have children. You know, we
pride our children and we always put the kids in
the family first. So it's time that we put you first.
So we're happy to be here today and do a
full installation of any AC system for you. So it's
going to be covered underneath a warranty. You call us
if you have any issues at all, we'll make sure
we get you all taken care of. They're going to
(02:59):
do our everything today, so you'll you'll be up and running.
You can go ahead and get rid of them. When
do you unit sell them one marketplace, whatever you want
to do with them, because you will not need them
anymore than we'll get you taken care of.
Speaker 1 (03:09):
Okay, thank you.
Speaker 2 (03:10):
So we'll probably go through a couple of questions with
Uncle Henry and Fox ten here today. Just get some
feedback from you, like what what does this mean to you?
Speaker 3 (03:19):
It means a lot, And I appreciate y'all so much
for I appreciate my children, my son for nominating me.
But I do appreciate y'all and it's gonna get hot,
so we appreciate y'all picking us.
Speaker 1 (03:36):
How long have you been with that at AC.
Speaker 3 (03:38):
It's been about a year, been about a year, so
we're thankful that we were chosen.
Speaker 1 (03:47):
When did you find out that you had been nominated?
Speaker 3 (03:50):
Let's see it was I got an email and I
guess it was the first middle of March. I can't
remember exactly, but you know, it just said I'd been
nominated for it, and I thought I probably won't and
as matter of fact, I wasn't even going to go
online and finish what would have come in for me
(04:12):
to do. And that afternoon I said I better do this,
so I sat down and finished it. And so I
can't believe I'm here now that y'all are putting it in.
Speaker 1 (04:24):
You've been with out an AC for a while. What
does this mean to you to be able to get this?
Speaker 3 (04:29):
It's wonderful. I just I can't, Like I said, I
still can't believe that it's real at the moment. So
I'm kind of a speechless, but it means a lot.
Speaker 1 (04:39):
So Janet Massey, the winner of the Hanson Supertext Mother's
Day Air conditioner giveaway. Janet Massy very grateful, glad to
get the air conditioner. Before we leave this topic, I
got a chance to talk to Kristin Rawson. She works
with a Hanson super Text. I just wanted to ask
how they picked Janet Massey and Chris Rawson. Is it fun?
(05:01):
Is it fun to give away an air conditioner?
Speaker 4 (05:03):
It's It's the best part about working here is that
just being able to give back to the community and
give back to someone that's truly deserving and needing of wine.
Speaker 1 (05:13):
How did you pick this lady to give her a
free air conditioner?
Speaker 4 (05:17):
It was tough. We had so many different entries. Everybody
had such a great story, but hers just hit home
with us for some reason. And then she her her husband,
he's got a couple of disabilities, and so she spoke
of that. Her son spoke so highly of her and
said she deserves the world, not just a free air conditioner,
(05:39):
but we know that we can make her quality of
life better just by making sure that they have a
good HVAC system in their home for the summer in
the winter months.
Speaker 1 (05:47):
So how did that process work? You had you checked
out other entries as well, right.
Speaker 4 (05:51):
Yes, one hundreds, so we go through them, we read
the stories, and then we kind of narrow it down
to about twenty twenty five, and then from those we
go and we we start calling in scheduling inspections, coming
to see what all's going into it, making sure, you know,
that they qualify, and then our service manager gets the
story from them also and kind of gets a feel form.
(06:12):
He reports back to us of what all he found,
and you know, everybody's story, and then we all come
together and just kind of go over them and whatever
is just speaking to us, and this one spoke to us.
We were just all even even down to the dispatcher
that called and scheduled the appointment for them to come out.
She said, you know, we have to do this, We
have to. She's the sweetest woman, she's so nice, and
(06:34):
we just all felt it in our hearts, and you
just know, when you feel it, that's the one.
Speaker 5 (06:37):
And that's kind of how we do that.
Speaker 1 (06:39):
So it's not just you, it's the whole team gets
excited about giving away in their conditions.
Speaker 4 (06:43):
So excited. Everyone gets so involved and if it were
up to the office, the entire office would come out
here for these things. They get so excited and they
can't wait to see what happens and how surprised they are,
and we all just enjoy it so much.
Speaker 5 (06:55):
It's such a team effort.
Speaker 4 (06:55):
But yes, our leadership team comes together and we all
choose together and make sure that we all agree.
Speaker 1 (07:01):
That was Kristin Rawson with the Hanson Supertext telling us
about the Mother's Day giveaway. Now, if you want to
find out more about all that Hanson has to offer,
go to their website hansensupertext dot com. That's hansonsupertext dot com.
We've talked a lot about HVAC of course because of
the air conditioning giveaway, heating and air but Hanson also
(07:21):
handles electrical service and repair and also plumbing, and we're
going to focus on plumbing. Now on ask the expert.
I've got Hansen Supertech Larry Jones with me in studio. So, Larry,
what do you do with the Hansen Supertext.
Speaker 5 (07:37):
I am a plumbing and gasfitter technician, so I diagnose,
repair and install anything to do with your plumbing system
or your natural gas system.
Speaker 1 (07:50):
Okay, now you mentioned plumbing and natural gas. Do people
do a lot of people still use natural gas for
their water heaters.
Speaker 5 (07:57):
Yes, water heater heating technology is most efficient with natural gas,
so it is still a wide, widely used way of
heating up your water for both traditional tank style water
heaters as well as new tankless technology water.
Speaker 1 (08:16):
Heaters now mentioned on this show before. Probably to you
that I've had experience with the Hands and Supertext several
years ago when I had my a water heater go
out and I called the Hands and Supertext got great
service from the Hanson Supertext helping me with my water heater.
But I don't know anything about water heaters. I didn't
realize that water heaters need maintenance. Can you explain that
(08:37):
what should homeowners be doing with their water heaters every year?
Speaker 5 (08:41):
Well? With the water heater maintenance, some of the things
that you want to look for is just visual inspection.
You know, if you're seeing any kind of corrosion on
the water inlet or outlet of the tank or tankless
water heaters. You know, a visual inspection is a good
start or that any homeowner can do themselves. They can
(09:02):
go out and see if there's any corrosion, any leaks
coming off the visual areas of the water heater. But
then there's the things that we as plumbers do that
you don't see or most homewners don't do. What we
do with our electrical inspections on electric tanked water heaters
is we come in and we check thermostat resets. We
make sure that the water heater hasn't tripped the reset.
(09:24):
We also look for some safety areas like making sure
that the disconnect of power to the water heater is
in view of the water heater so if you're maintenancing it,
you can maintenance it safely. We also inspect the heating
elements for good. It's called electrical continuity. Just refers that
there's a good electrical connection through the elements, so that
(09:46):
way when electricity passes through the element, it heats the
water and is not basically blown or not making a
good current connection and making sure your water heater is
operating efficiently. Another thing that we do is you should
do it with all tanked water heaters and tankless is
you should be flushing out the tanked water heaters by
(10:08):
draining them and allowing any of the debris to come
out of the water heater because they all produce sediment
and have corrosion inside the tank.
Speaker 1 (10:17):
How often do you should you should somebody do that.
Speaker 5 (10:20):
Most houses should be done about once per year. Okay,
you know that's for any tank style. And then tankless
manufacturers mostly recommend once per year to have the tankless
unit flushed with a descaling solution because, unlike a tanked
water heater, a tank list doesn't have an area for
the mineral deposits to settle, so it just gums up
(10:43):
the inner workings and makes the unit less efficient in
the heating process as well as can lower the flow
of the water through the unit. So what we do
is we come out and we perform a inspection of
the inlet water screen or pump screens if they have
a recirculation pump. And then once we've inspected those screens,
inspected the igniters and expect the air intake filters. We
(11:06):
then run a descaling solution for forty five minutes to
an hour or manufacturers recommendations with a tankless to scaling
solution and flush the unit out of any debris in impurities.
Speaker 1 (11:18):
Hey, I've got more questions on this, but I want
to mention for the listener that the Hanson supertexts you're
offering a special right now on safety inspections for water heaters, right.
Speaker 5 (11:27):
Correct, Yeah, So it's a forty nine dollars safety inspection
for tanked water heaters as well as tankless and we
will maintenance them. For the forty nine dollars. For the
tanked water heaters. The tankless there's an additional charge because
it takes a lot longer to maintenance those. But if
you've got a traditional tanked water heater, we're offering we're
offering a safety inspection as well as service of those units.
Speaker 1 (11:51):
Very very good. And again that number anytime you want
to call eight fifty five to five handsen for the
hands and supertexts so on. The old fashioned tanked water
heater been around them all my life and I don't
know that I've met homeowners that were flushing them out
the way that you said they need to be done
every year. This, I'm going to guess, really extends the
life of the water heater if we take care of them.
Speaker 5 (12:13):
It will as well as inspection of the anode rods
that are in tanked water heaters. There's a sacrificial metal
rod that is installed inside every single tanked water heater
that attracts the corrosion. So if you're flushing them regularly
and inspecting those rods regularly and changing them out when
there is significant damage to them, you will greatly prolong
(12:34):
the life expectancy of the water heater.
Speaker 1 (12:36):
So what is an expansion tank?
Speaker 5 (12:39):
So what an expansion tank is and a lot of
if you've got any water heaters that were installed prior
to twenty ten, from my experience, I'm not one hundred
percent on when they were first code compliant because I've
only been in the industry about ten years. But what
an expansion tank does is it allows the day to
day oper of the water heater to heat water and
(13:03):
in the heating process, the tanked water heater creates thermal expansion,
which is over pressurization of the piping system. Because heat
builds up pressure. The water heaters have a safety device
on them to limit over pressurization and over temperature, called
a temperature pressure relief valve. However, that valve only pops
off at a certain psi, and the water heater can
(13:25):
generally generate pressures exceeding the normal operations of forty to
seventy five psi, which is what your incoming water should
be set to and if it but it'll be under
that safety limit. So if it's over one hundred psi
but below the one hundred and fifty hundred and sixty
psi that that valve pops off at, you're overpressurizing and
(13:47):
putting a necessary strain on both the water heater and
your piping system. So these expansion tanks are installed in
a manner where they help with the day to day
pressures of that tank and it maintains even pressure throughout
the house when properly installed.
Speaker 1 (14:02):
Now you have you have mentioned tankless I don't know
that I've in all the years I've done these shows
interviewing different experts in different fields, I've never had anybody
really talk to me about tankless water heaters. How popular
are they versus the traditional tanked water heaters.
Speaker 5 (14:18):
They're becoming more and more popular as energy efficiency has
become kind of the cool thing. You know, people want to,
you know, be more environmentally friendly and you know, make
sure that they're using less energy, conserving the resources we have.
But one of the other benefits to the tankless water
(14:39):
heater technology, which is I think the real selling point
why they're becoming so widely popular, is it's an on
demand system. So the unit is off when you're not
using it. It's in a standby mode, not producing hot
water heating water consistently day in and day out. But
then it's there when you need it. And so what
that produces is, say, if you're a family of six,
(15:01):
you know you've got in laws coming in, nobody.
Speaker 1 (15:05):
Runs out of hot water. Okay.
Speaker 5 (15:07):
The unit produces it as needed and will produce it
as long as the unit is operating. So if you've
got five people taking back to back showers, the fifth
person gets just as hot a shower as the first person.
Speaker 1 (15:19):
Okay, that is a great plus for those big families now,
And I apologize if these questions sound increasingly dumb or silly,
but I've never I don't know that I've ever looked
at a tankless So I'm asking the silly question what
do they look like? And where do they go? Because
we know what a tanked water heater looks like, we
know where a lot of people put them. What about
the tank liss, what do they look like? Where do
(15:40):
you put them?
Speaker 5 (15:41):
Well, there's no dumb questions. That's part of the handsoen
philosophy here is we like to say that we produce
an education experience for our customers. You know, we don't
want our customers to call the plumber, call the expert
and not understand what it is we're doing, why it
is we're doing it, and how things have to be
(16:02):
with their home. So part of the whole reason we're
doing this interview is to give our customers and you know,
people that don't know an answer what a tankless water
heater looks like generally is it It looks like a
box as opposed to like a tanked, round cylindrical unit.
It would be more squared off. They would have water
(16:23):
lines coming out the bottom, and some retrofit models have
water lines coming out the top. And they can be
installed both indoors or outdoors. You can find them in
addicts mounted to the exterior of the houses. If you've
got a basement, they can be installed in a basement.
So they're very versatile where they can go, which is
great for a retrofit aspect. And they typically run off
(16:45):
natural gas, but there is electric ones that are available
as well, and those natural gas ones are the most
efficient ones you can buy in the market.
Speaker 1 (16:53):
Do you do a lot of retrofits. People come in
and say, I want a tankless and I'm in this
old house.
Speaker 5 (16:58):
Yes, absolutely, We've We've got customers that say, hey, I
just bought this house, the water heater needs to be
changed out. My kids coming back from college. I'm looking
to upgrade. So we do a lot of retrofits, and
we use some of our non condensed or are some
of our condensing tankless technology, which gives us the most versatility.
(17:20):
We can install those units both inside a home if
it's easier to install, as well as outside, allowing us
to vent the unit outside properly, which is usually where
the issue comes.
Speaker 1 (17:32):
So, and speaking of tankless water heaters, I believe the
hands and supertext. You've got a special right now. I
think you have what is it, five hundred dollars off.
Speaker 5 (17:40):
Yes, we're offering five hundred dollars off either tankless water
heater conversion as well as tankless water heater exchange. So
if you've got a already, you've got a fifteen year
old unit, you're looking to get a new one, you're
having problems with it, that five hundred dollars will apply
to either a retrofit scenario or a replacement scenario.
Speaker 1 (18:02):
Now, of course, the Hanson supertexts. You you do a
lot more in plumbing other than water heaters. Do you
ever do like a does a homeowner say I want
all new pipes? Does that ever happen?
Speaker 5 (18:16):
That happens a lot more than people would probably care
to have happened.
Speaker 1 (18:20):
Well, you know, I've thought of you know, I've run
into a lot of people buy an older home and
they end up having to have their electrical system replaced.
But I know a lot of people that wish they
could have this done with their pipes when they buy
an older house and they got all these small pipes,
old pipes, and they may think it's just out of
their league to have something like that done.
Speaker 5 (18:43):
Yeah, I would definitely say that. One of the things
that Hanson does is we're kind of a repipe specialist.
We come in and we usually do some of your
smaller homes two baths, sometimes three bath homes. We send
in a crew of guys that all work together really well.
They usually get these projects done in a day, because
we don't want our customers doing without for days on end. Right,
(19:03):
But what it looks like is essentially you've either got
a piping system that is dated and is just leaking
and failing just due to age. You can also have
well water that can cause premature deterioration on metallic piping
as well as metallic fittings. So when we come in
(19:24):
with a modern PEX piping system, which is generally it's
like a plastic tubing type pipe with polymerized fittings, that
will prevent corrosion from well water and it's a way
for us to come in and install the piping quickly
and efficiently and be as minimally invasive as possible. Another
reason that people repipe their houses is they had old
(19:46):
piping called like polybutylene or piping that's just had class
action lawsuits against it because it you know, the people
trying to build something new and they create something that
they didn't know it was going to be a bad product,
and it ended up in a bunch of people's houses.
So we also replace piping in those instances as well.
When you have faulty piping in the home.
Speaker 1 (20:06):
What about the people that that there's something clogging up
the pipes? I mean, do you do the basics like that.
Speaker 5 (20:14):
Yes, we have a lot of drain equipment to allow
us to unclog any drain line. Really be it a
main sewer line coming out of the home, a branch
line underneath coming from a toilet or a sink. We
unstop kitchen sinks with grease blockages. We install a regular
(20:36):
commode or toilet you know, will come out and snake
the toilet and get it flowing properly. Sometimes that's the
simplest problem in our day. And sometimes we have plumbing
lines that need to be jetted out with pressurized water.
We've got a jetting trailer that allows us to clean
the inside of the piper from wall to wall.
Speaker 1 (20:56):
Now, you told me a few minutes ago there are
no silly questions, so I'm going to ask a non
silly question here. I've not heard of homeowners talking about
doing maintenance on their pipes or on their plumbing. But
are there things we need to do every year to
make sure that those pipes last longer we avoid problems?
Speaker 5 (21:17):
Yes, I mean I would say it's less of maintenance
on your water and your sewer lines and more so
just being mindful inspecting for leaks. A lot of the
visual stuff, you know, open your cabinets up, pull all
your wife's hair care products out, look at the pipes
back there. Because I can't tell you how many times
we've had a customer calls for a leak. I open
(21:39):
up the cabinet and there's mold and rotted out cabinets
because it had been leaking for months and the customer
was just not aware. So visually inspecting the pipes is
probably one of the most important things. If you notice
a problem, call someone before it comes a bigger problem.
I can usually solve a clogged up SYNC easier when
it starts being slow rather than when it's completely stopped up.
(22:00):
And that goes for kitchen sinks, hand washed sinks, you know,
those are kind of the things you can also if
you're concerned about your sewer lines, have those inspected. We
have camera equipment where we can go into the piping
system and inspect your sewer line and check for root infestation,
check for breaks, separations, or what we call bellies, which
(22:22):
is basically where the piping is not flowing towards the
city sewer properly with correct pitch. It might have a
back pitch where it's holding water in spots, and we
can find those areas, locate them and give you solutions
for addressing those problems.
Speaker 1 (22:39):
Do you run into a lot of this with older
homes in these neighborhoods with all these beautiful old trees.
Speaker 5 (22:45):
Yes, you can have roots on these big oak trees
or magnolia trees. Lift the pipe up in certain areas
that can cause damage. It can cause you know, settling
of the pipe in different areas to where you can
call the pipe to hold water in areas, and those
areas where it holds water generally is where you find
those problems, and we have solutions for finding those as
(23:08):
well as repairing them. We can also do full sewer
line replacements where you may have old type piping like
cast iron that's rotted out on the bottom, or clay
terra cotta pipe which was widely used you know, about
fifty sixty seventy one hundred years ago, and it has
(23:29):
root infestation a lot because they have concrete joints and
when that pipe settles, it'll break and the roots will
find their way in anywhere you have terra cotta. You
really want to get that piping replaced because that's just
the recipe for having a bad day overnight when the
family's over.
Speaker 1 (23:44):
So Larry, what about grinder pumps, lift stations things like that?
Does hands and handle those things as well.
Speaker 5 (23:50):
Absolutely, we can do everything from minimal repairs of parts
on the electrical panel for the pumps, as well as
full pump system replacements where you may have a pump
that's burned out, or even like a grinder tank the
part that holds the grinder pump and catches all the
water from a home or building. We've even had instances
(24:13):
where those have been damaged before and had full replacement,
So in any aspect we can service those pump systems.
Speaker 1 (24:20):
You've been listening to Larry Jones, one of the Hansen Supertexts.
If you want to find out more about the Hanson
Supertext all the services they provide, you can go to
their website hansensupertext dot com. That's hansensupertext dot com, or
you can call them at eight fifty five five Hanson.
That's eight fifty five five Hansen to call the Handsen
(24:45):
Supertext and thank you for listening to News Radio seven
to ten WNTMS. Ask the expert license numbers E L
E C twenty eight and are twenty one seven oh
one
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