Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:29):
Well the weekends upon us. Welcome aboard. You are at
home with Gary Salvan. Thanks for joining me. We've got
all kinds of things to talk about today, the main
being your house, maintaining it, repairing it, maybe even remodeling it.
And of course we'll be happy to take your calls,
as we do each and every weekend. Our number is
eight hundred eight two three eight two five five eight
(00:53):
hundred eighty two three eight two five five. Feel free
to go ahead and grab a line and we'll chat
about what you're working on or think about working on.
Maybe you're doing a big fall project and we can
chat about that also. Of course we're always, you know,
looking at different things to do around the home. And
I saw this yesterday and I wanted to what kind
(01:14):
of jogged a memory and wanted to talk about it
and really talk about better ways to do than what
this particular homeowner was doing. And you know, depending on
the age of your house, there's probably in an older home,
(01:35):
some issues with the front porch or the stoop or
the steps going up to the front door. There's probably
some wear and tear, some cracks, maybe some cracks that
have been patched. Maybe it's just kind of beat up
and it's been patched and repatched, so you want to
(01:56):
hide it, you want to kind of cover it up.
And gosh, my very first home, years and years and
years ago, we did the same thing. And now I'm
sitting here, I'm going like, you don't want to do this,
and this omer I had a stoop that was you know,
patched and repatched and dirty, and it just looked bad.
(02:19):
And indoor outdoor carpet, you know, when you think about it,
not bad, inexpensive. We'll just put some indoor outdoor carpet
on that and we'll just hide everything, and you will.
But that's not a long term solution, So think about
it that way. I'm thinking a long term solution something
(02:42):
like that should be ten plus years. That's probably a
three year solution because then what's going to happen is
that carpet's going to get all well, moldy and slimy,
and engines are going to curl up and you're going
to trip over it. And then you say, well, that's
(03:02):
not really a problem because I anchored it, and what
you anchor it with, uh adhesive, Well then you got
bigger problems in three years, right, we got a concrete
stoop that's been patched and we cover it up, but
we glued the carpet down onto the concrete, and then
we got a mess because now we're going to have
to remove all that and you know where I'm going
(03:25):
with that. Not the way to do it. Don't do it.
You'll be sorry you did it. No, even carpet squares,
don't do it. You'll be sorry you did it. There
are some different ways to take care of that. Certainly,
resurfacing that concrete would be one way, and there are
some pre mixed resurfacing products. There's also some you trial on,
(03:49):
there's some you squeegee on, and I can help you
with that today if you'd like. But there's also a
lot of really good masonry coating systems inside your home
or outside your home, so in a garage, in the
laundry room, or on the front step or the back patio.
And you've heard me talk about roller rock probably numerous times.
(04:13):
It's a two coat system, microscopic pieces of rock and
an acrylic resin the prep work on that. Well, if
you don't have to take up the carpet, isn't that
difficult If there is already a coating on there. You
can remove it mechanically or chemically. I would probably recommend mechanically,
(04:37):
go to the tool rental and just grind it smooth,
grind any coatings off, and then two coats a roller rock,
a clear coat of a non slip seiler and bang
you're done. Long term solution, how long Gary Probably fifteen years,
comes in maybe five to ten different colors. It kind
(05:00):
of looks like Coreyon if you will, and they've got
others that look like Terrezo, looks like slate. I mean,
you can really dress up that porch. Don't go, don't
don't go the carpet, the indoor outdoor carpet. It is
not a long time solution. It will become a safety hazard,
it'll look bad in three years, and it'll be difficult
(05:22):
to remove. So if that's on your agenda, I hope
that helps. All right again, Our phone numbers eight hundred
eighty two three A two five five Dave kick us
off today. Welcome.
Speaker 2 (05:38):
Hello, Yes, sir, question on a deck inclease. I have
an old, small, old deck that I have just enlarged
about by about two thirds, so I have a majority
of the deck that is pressure treated new wood. And
I want to put solid stain on it. What do
(06:00):
I do the older deck it looks like it's paint.
Do I have to sand all that off or grind
it off to get that color off? Or can I
put solid stain over top of that?
Speaker 1 (06:13):
Well, if we knew what it was, yeah, I could
probably give you an answer. If it's solid color stain,
you could restain over it. If it's a paint, and
then we don't know what the carrier is, whether it's
a water based paint or whether it's an oil based paint.
I think you're almost getting to a point where you
gotta you might want to strip that off and just
(06:36):
start down to the bare wood, and you know, and
go in that direction. I will tell you too, when
you're using a solid color stain, even on the old wood,
make it you know, or even even on the new wood.
It doesn't matter. What you want to do is you
want to make sure that you open up that wood grain,
You open up the fibers of the wood so that
(06:59):
that vating. Because a solid color wood stain is a
coating similar to paint. So it doesn't work it. I'm
not going to say it struggles, but it doesn't penetrate
like a semi transparent So by opening up the wood grain,
you're giving it the ability to bite onto that wood.
So not to confusia, but I would say if I
(07:21):
had a solid color stain on their or I had paint.
If I had paint and I was gonna use paint,
yeah you could go ryo right over it. But since
it's a pressure treated wood, you're gonna use a solid
color stain. And what I would do is I would
strip that finish off that deck and then where the
new boards are and where the old boards are that
(07:44):
you strip that surface off. I would use a product
called a deck brightener, and I would do this on
the new wood also, because what that does is talk
that Yeah, it's a mild, very very mild oxalic acid,
but what it does is it opens up those fibers
on the pressure treated wood so that when you apply
(08:06):
that solid color stain, it'll bite onto that wood really nicely.
You don't have to worry about it peeling or anything
along nose lines. Prep's really the key on anything on
that deck. So yeah, so deck brighter, a stripper, a
deck brightener, And then the only thing is when is
it time to use a solid color stain on new
(08:28):
wood and probably not going to really like my answer
because it's probably going to be a year. So if
you want to strip that wood first, you know that's
this year's project. Strip the old finish off the wood
and you could do a little test on it in
(08:48):
the fall. Really, what you want to do is you
want to just make sure that it can absorb that stain,
be it solid or semi transparent, so up of water
on there. When it disappears into the board within a minute,
you can go ahead and stain it. But if it
bubbles up like a wax car, let it be. Just
(09:12):
let it be, don't don't mess with it.
Speaker 2 (09:15):
Good tip. Okay, thank you guys. I was afraid you're
going to say stripping.
Speaker 1 (09:19):
Yeah, I think, you know, for the long term investment,
because there's nothing worse then. You know, if you don't
use that deck brightener on the new wood, and you
don't strip the old coating off the old wood, and
you go to all the labor of applying the solid
color stain, and then next spring you're calling me because
it's peeling. Guess what I'm gonna tell you, Yeah, strip
(09:41):
the deck right, So you're actually to think about it
this way, you're only stripping half of it.
Speaker 2 (09:48):
Yeah, it's a good point. Good point. Well, I appreciate
your input.
Speaker 1 (09:51):
Thanks all right, very good, Thank you. All right. Let
me give you the phone number. Feel free to grab
a line there open on this weekend right now at least,
so if you want go ahead and grab it. Do so.
It's eight hundred eight two three eight two five five.
Take a little break, come back and take your calls.
You're at home with Gary Sullivan.
Speaker 3 (10:11):
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Give them a call at one eight hundred eighty two
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Speaker 1 (13:02):
All right, you're at home with Gary Sullivan as we
take your calls regarding your home projects. And we're going
to go right to the phone lines and let's start
with you. Marsha, Welcome.
Speaker 5 (13:15):
Hi. I'm calling with a question. My husband and I
are going to be redoing our deck. We're getting rid of.
Speaker 4 (13:21):
Our old one.
Speaker 5 (13:22):
It's super old. The wood's just rotting. So we keep
going back and forth between doing wood, which I would prefer,
or doing vinyl. The concern about vinyl for me is
that we have little kids in the sun, it's going
to get super hot, and I don't want them to
have to worry about burning their feet. And with wood,
it's going to be a lot more work and it
(13:43):
won't last as long. So I was just wondering what
your opinion or advice would be.
Speaker 1 (13:47):
Well, that's yeah, a good question. Good question, you know.
I'll just give you a little history the whole composite
decking thing and how it's changed and continues to get better.
But WO is the leader in the you know, in
the category for decking. But you're right, I joke on
(14:07):
all the time with a wood deck, it seems like
we we work on it as much as we play
on it. So and by the way, by the way,
if you are staining a wood deck and you stain
it like a brown or redwood or a cedar like
so many of the decks are, it too will get hot.
(14:31):
So a lot of people don't think about that. I mean,
if you painted it at a like gray or stained
it a like, I mean, it would be less hot
than a brown deck. So that's one thing. And maintenance
is definitely a bigger issue with wood decking. The capped composites.
(14:52):
I think that's probably what you're calling the vinyl deck,
where it's a composite and it's capped with either a
polyethylene or a PV product. Those are yeah, yeah, virtually
no maintenance. I mean, they're extremely low maintenance. You might
have to sweep them every now and then, but that's
about it. It doesn't swell, it doesn't warp, it doesn't rot,
(15:14):
it doesn't fade. It's mold and mildew resistance. It's attractive.
You can see the wood grain, so as you can see,
I'm definitely leaning that way and the market's going that way.
Never really felt that way about composites until they started
putting these PVC caps on it, and it kind of
took the wood out of play. So, you know, originally
(15:38):
when composites came on board, you know, it was supposed
to be the wonderful no maintenance and you know, there
was still wood in that composite. It too had problems.
Now they're capping it now, as that evolution has changed
in composite decking, first it wasn't capped, then it's capped,
and then it's you know, really superior resisting the molds
(16:00):
in the mildew. And now the big thing is there.
There there's how would I say it's almost temperature controlled.
It's not. It's hot, don't get me wrong. But Timber
deck has just introduced something which is thirty percent cooler
than other capped composite decking. And there's another brand out
(16:24):
there called Moisture Shield. They too, have just introduced a
heat resistant That was the word I was looking for.
Capped product. Now it's not to say that it doesn't
get warm, because remember even wood gets hot, so you know,
if it's indirect sunline, it's gonna get warm. But you
know you can get heat resistant decking now capped composite decking,
(16:48):
which gives you all the maintenance freedom and kind of
take some of the worry out of you know, the
hot cap product. And I totally get it when we
just came back from vacation and there was a staircase
with composite decking that was capped. It was a dark
brown and you had to wear shoes on that thing
to go up those steps. It was right near a pool,
(17:11):
so they do get hot. The old ones certainly get hot.
But you take a look at some of the timber
Tech heat resistant decking. I think you'll be a persuaded
maybe to take a look in that direction.
Speaker 5 (17:25):
That actually makes me feel a lot better, and we'll
definitely open up our conversation. So I really appreciate it.
Speaker 1 (17:31):
You're quite welcome, Marsha. Thanks for the call. Yeah, good
bye bye. So how true that is to think about that.
And also I know we had a lot we're going
to have a lot of deck calls today. That's fine.
This is the time of year we need to think
about that. If you're thinking about building a deck, and
maybe you're not going to do this till next year,
(17:54):
give that consideration. Okay, give the consideration of I see
new homes being built there. Don't even put the decks
on there. They don't plant the trees. It's they plant
fifty houses and they're onto another piece of farmland. Well,
first of all, it doesn't look very good. Second of all,
is not going to be very comfortable if you slap
(18:15):
a deck on the back of that house, and because
there's nothing to shade it. And if you're thinking about
building a deck, you might think about the positioning of
that deck, maybe positioning of some trees that you might
want to plant first, and you can also take a
(18:35):
hose or string and some spikes and just try out
how you want to place that deck. Maybe you know
you can see it right, Maybe you can bring it
around the house. Maybe you can tuck it somewhere where
there's some natural shade or and then pay attention leave
it out there for you know, a week or two
(18:57):
and just kind of pay attention as the sun moves
and what times the shade and you know how shaded
is it, and maybe plant a tree over here. Kind
of really give some thought of the layout of where
that deck's gonna be and how you're gonna use it,
and that might even help you make that decision on
(19:20):
cap composite, heat resistant cap composite, Do I want to
just go with the regular uh pressure treated wood? Those
are things to certainly pay attention to. All right, we'll
take a little break and then we got Rachel, Paula, Roger,
and Jeff You're at Home with Gary Sullivan.
Speaker 3 (19:45):
Home Improvement one oh one with Gary Sullivan Every weekend.
Classes began at one eight hundred and eight two three top.
You're at Home with Gary Sullivan.
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(22:41):
you're at home with Gerry Sullivan taking your calls regarding
a project you may have and uh, if you'd like
to join us, do so. Rachel welcome.
Speaker 6 (22:51):
Oh, thank you, sir. I am not thinking about building
a deck and I don't have a deck, but I
do have a question about composit decking. Okay, my husband
built a monster picnic table out of pressure treated wood,
and now he wants to put it. I know it's
(23:12):
in the garage, please have to help them move it.
But he wants to put composite decking on the top
and on the seats. And I wondered if you thought
that was a good idea.
Speaker 1 (23:25):
M yeah, so composite decking, that's a good question. I'm
not sure I have a total good answer for you.
Composite decking. We told talked about all the benefits and everything,
but a composite decking is not as load bearing as
wood is. Okay, now, you could probably sit on it,
(23:45):
But when you do composite decking, the joys that are
running underneath are twelve inch on center. Sometimes you can
get by with sixteen inch on wood. They might be
twenty inch, So it's not as structurally built to support.
Like you wouldn't build a bridge out of like a
(24:06):
composite decking, but you would build it out of wood.
So I don't really know what the weight requirements. I
guess you could, but composite decking as a category is
also heavy.
Speaker 6 (24:19):
All right, Right, Well, he built the table already out
of wood, and he wanted to put the composite decking
on top of the wood.
Speaker 1 (24:27):
Oh, it would be really heavy. Then it would be
structurally sound. Then to answer to answer your question, it
would be structurally sound. Then you might have to get
a truck to move it, but it would be structurally sound.
Speaker 6 (24:43):
And it would protect the wood. That's what his thought was.
It would protect the wood.
Speaker 1 (24:48):
Yeah, it's an expensive way to protect the wood. Did
he stand it?
Speaker 6 (24:55):
No, what he was going to and then he thought
why staying if I'm going to put the decking on top, Well.
Speaker 1 (25:02):
That's true. So does he have maybe I'm missing something?
Is that the table? It has the top of the
table already installed with wood? Right?
Speaker 6 (25:14):
Oh yeah, I'm looking at it right now.
Speaker 1 (25:16):
Okay, so he's going to have two layers of that.
He might concern himself about the height of that table too,
when you're sitting down. Those are usually dimensions. He's going
to add another you know, inch inch and a half
doesn't sound like much, but you know, if he's got
a piece of wood, lay it on top, make sure
the heythe looks good. That's a consideration cost. I mean,
(25:41):
you can get a can of stain for you know,
thirty bucks, forty bucks. I don't know what that composite
decking for that table would be, but it'll be at
least five times more than.
Speaker 6 (25:53):
That, oh definitely.
Speaker 1 (25:56):
So then we're gonna well, then we're going to add weight.
So I'm just giving you that's gonna be your guy's decision,
but it will be it'll be significantly heavier.
Speaker 6 (26:10):
All right, Well, we might not ever get it out
of the garage, so I'll keep you posted.
Speaker 1 (26:15):
Cover my back. All right, thanks you bet, bye bye,
and Paula welcome.
Speaker 7 (26:26):
Hey Gary, my garbage disposal stop working. Okay, not that old,
and but when I turn on the switch, I can
still hear a light hum. So I had a guy
come in and look at it, and.
Speaker 5 (26:41):
He told me that it was locked up.
Speaker 7 (26:44):
Ask me how often I used it, and I said, well,
I guess I don't use it that often. But he said,
if you don't use it enough, it'll lock up. He
tried to unjamed or going to ask you. Yeah, so
he I mean, he was, you know, appliant person, you
know that you know, and he brought in a big
(27:06):
like metal rod, I guess, trying to unjam it. And
it didn't work. So I didn't know. I mean, and
I do live in Arizona, so I don't know. Is
it because of the heap or is that a thing?
Speaker 1 (27:20):
Well again, I'm not there. But when you first started
telling me the story, it's my thoughts was, oh, it's jammed,
which you know it could be. Now when you say
brought this metal rod, I'm also going in the assumption
knows what he's doing.
Speaker 8 (27:38):
So was I was having an issue with my refrigerator,
so he came in, he fixed that, and I said, hey,
while you're here, I'm having.
Speaker 7 (27:48):
Some problems with this garbage disposal. So he's an appliant okay, guy.
Speaker 1 (27:54):
Okay, okay, So let me ask you when he tried
to unjam it was he going through through the top
or was he under of the cabinet? Ah? Okay, So
let me there's a there's another thing we could do
before I'd give you an answer. Sometimes disposals will get
(28:16):
jammed and people try to unjam them from the top.
It looks like a giant fork they put down and
they try to turn the blades. Okay, and sometimes that works,
but in most disposals, if you get open up those
cabinet doors and you get your head in there. That's
(28:37):
what you got cleaned out. And you look at the
bottom of the disposal. Okay, you're gonna see a little
red button and that's a circuit breaker, and it's probably
popped out. Pop it back in, turn the disposal on,
(28:58):
and see if anything happens. If it doesn't, turn it
back off. And in the center of the bottom of
that disposal there is a little hexagonal hole which an
Alan wrench fits into. It's a little tiny steel thing
(29:20):
that's six inches long.
Speaker 7 (29:21):
I'm familiar with it.
Speaker 1 (29:24):
And you can put that Alan wrench in there and
and see if you can move the whole plates. That'll
actually move the whole plates and you might be able
to free it up that way. Okay, so circuit breaker,
you know, turn off, circuit breker, turn on, see if
that does anything. Alan wrench in fact, if you want,
(29:47):
turn it off and just use the Allen wrench first
and see if you can free it up. And then
see where that button is and press it back in
because it's probably popped out because it's jammed. It's overload,
so cut it's the circuit and and and see if
that freeze it up. That's about that's about what you're
(30:08):
gonna do. If it doesn't work, it might be the
motor or you know, jammed up and you're not going
to get it unjammed.
Speaker 7 (30:16):
Okay, very good, Okay, appreciate your help.
Speaker 1 (30:18):
Love your show, all right, Paul, thank you, take care,
bye bye all right. Our phone number is eight hundred
at eight two three eight two five five.
Speaker 9 (30:27):
Roger, welcome, hijo your show.
Speaker 1 (30:32):
Thank you.
Speaker 9 (30:34):
A problem. I saw autistic girl she reslacks the color
in books, and she likes to take these colored ink pens.
And what she did she broke one in half and
slung it hit on the white wall and made three
red circles outside of the quarter and it ran down
the wall. Well, first thing to be able to grab
(30:56):
the rag and try to wipe it off a little soap.
It already dried, and I can't get the red off
the wall. It's like three quarter size circles and we
ran down the wall. Yeah. I don't have to get
it off unless I paint the wall.
Speaker 1 (31:12):
Well, you may end up doing that. So is this
like a magic marker.
Speaker 9 (31:18):
No, it's like like ballpoint pins about ten inches tall
and the uh okay, colored ink. But there arefore coloring
books and stuff. But the ink, the permanent ink.
Speaker 1 (31:32):
All right, there's a lot of different recipes to remove it.
Be prepared to kind of paint the wall though. Okay,
unfortunately I figured, yeah, unfortunate.
Speaker 9 (31:45):
Yeah, oxy clean. Oxy Clean said it would remove ink.
It doesn't even phase it.
Speaker 1 (31:51):
Yeah. Yeah, Well, I'm going to give you a bunch
of things to try. The first thing I would try is,
believe it or not, hair spray. Okay, okay, just spray
a little bit of that and right away, just start
rubbing it. See if it lightens it up at all.
Have you tried just regular soap and water and that's
(32:11):
probably not gonna do. Okay, I'm let's try right, this
will dull it. But there's a product that's used in
bathtubs a lot called magic eraser. Okay, okay, give give
magic eraser a try, Give hairspray a try, and you
(32:37):
can make a paste with some baking soda. You can
try that. I doubt if that's gonna work. I'd probably
go to let's skip that one. Let's go to rubbing
alcohol as the third one. So you got and that's
probably what's in the hairspray. That makes it work is
the rubbing alcohol, but hairspray, magic eraser, rubbing alcohol. I
(33:00):
guess you're not worried about to finish on the wall.
If it removes the ink and goofs up the wall,
you're gonna paint it because yeah, so don't worry about
that now. So try those three things. There's also one
called goof Off you can buy at the store. That's
a good ink remover. Also, I have some of that.
Speaker 9 (33:23):
I never thought about that I have.
Speaker 1 (33:24):
Okay, all right, so those four things. If that doesn't work,
get a stain and this is real important, get a
stain blocking primer like a bin primer sealer or kills
and put it over that ink because that ink will
bleed through the next coat of paint. Yeah so that's
(33:49):
critically important. But see if we can remove it with
the suggestions I gave you, and you know, if not,
well let's paint the wall.
Speaker 9 (34:00):
That's at the last resort.
Speaker 1 (34:02):
I guess yep. All right, Roder, thanks.
Speaker 9 (34:08):
Appreciate you suggestion.
Speaker 1 (34:09):
You're quite welcome. Thank you, take care, bye bye. All right,
let me give you the phone number. We have Benny
and Jeff coming up and sure, we'd like to have
you join us as we talked a little home improvement.
Our phone number is eight hundred eight two three eight
two five five. Happy to take your calls. And you're
at home with Gary Sullivan.
Speaker 3 (34:29):
Help for your home is just a click away at
Garysullivan online dot com. This is at home with Gary Sullivan.
Speaker 1 (34:52):
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Speaker 1 (37:14):
Hopefully you're having a great weekend. We're talking a little
home improvement chores around the home and happy to have
you participate. You can grab a line. We were talking
earlier about using a deck stripper, and I just want
to give a couple of little tips there and then
we'll get back to the phones. When you're using a
deck stripper, make sure you cover up the plants, wet
(37:37):
down the surrounding areas. You know, wear gloves and all
that good stuff. You can apply it with a pump sprayer,
or you can just ply with a brush, and if
you want, you can even ply with a roller. Just
get a good coating over the surface and then let
it sit for about fifteen thirty minutes half hour somewhere
(37:58):
in that area, and then go ahead and scrub and
remove that pressure washer if you want. After that, and
that wood bregner I'm talking about then actually neutralizes it.
And again you want to wait twenty four to forty
hours before applying this stain, if you need to say.
(38:19):
In as much as I hate sanding wood, decks, just
creating a fuzz on it. Go ahead, use a coarse
grid like a sixty eighty to get the stubborn parts out. Now,
a couple of quickies. On a really hot sunny day.
You gotta do it first thing in the morning, or
if you yeah, first thing in the morning, get up
(38:40):
early before it gets you know, real hot, before it
heats the surface up. And if you're still seeing stain,
you can put on a second coat of the you know,
the remover. But I'm telling you cloudy or shady, not
in direct sun, and not when it's hot. All right,
(39:00):
let's go to Jeff. Jeff, Welcome, Good morning Gary.
Speaker 10 (39:04):
How you doing today, sir?
Speaker 1 (39:05):
Doing fine? Thank you?
Speaker 2 (39:07):
Hey.
Speaker 11 (39:08):
I got an addition for the gentleman.
Speaker 10 (39:10):
Had to ink on the wall. Yeah, if it's if
it's a device, if there was an ink that was
used to color something, there is a number that he
can call one eight hundred Krayola. It's the Karola company
that's made crayons, ink pens, and all that sort of
stuff forever and ever. Right, they you basically call them.
(39:31):
I called them thirty one years ago and my son
was a little in colored on the wall, and they
basically asked you what the surface is, what kind of
pain it is, the brand of the ink, and even
if it's not theirs, I'll tell you how to get
it off.
Speaker 1 (39:45):
Is that right? Yeah? One eight Hunter Kraile. Okay, well
that's a great, great, great tip because I know those
ones that I gave you they're pretty good at removing ink.
But was a concern was exactly what you just answered,
And that is the surface of the wall if it's
(40:07):
you know, yeah, because if you use rubbing alcohol, it's
also a way to determine whether it's an oil based
paint or it's a latex paint. Rubbing alcohol will remove inc.
It will also take water based paints and it'll you
(40:27):
rub it hard enough, it'll remove that. It'll get sticky,
it'll get gummy. If it's an oil based paint, it'll
shine it. Yes, Crayola, Crayola.
Speaker 11 (40:41):
And I have another question for you, if I may
serve sure, I have a question about a product that
you highly indorse on, a product that I used because
you endorsed it and now I'm having an issue.
Speaker 2 (40:51):
With that product.
Speaker 11 (40:52):
All right, lay it on, And that is the Rescue
Wasp Hornet and yellow Jacket traps. I believe you have
used those yourself, haven't you.
Speaker 1 (41:00):
I've used the carpenter bet trap.
Speaker 11 (41:03):
Okay, okay, Well, the last port and yellow Jacket trap
comes with three attractants and at three three things that
you put in, and one of them is a vial
of a jelly type substance that sits way at the
top of the trap, and that without that you.
Speaker 2 (41:20):
Use it without.
Speaker 11 (41:21):
If that is bad, you can't attract anything to that trap.
And I have tried to buy refills at Minards and
my local Ace Hardware store, and every one of those
refills I bought that jelly is hard and I've had
to take it back to the store. And I have
probably bought twenty different refail packages and they've all been bad.
(41:44):
And finally we went I went into the Ace Hardware store.
We opened up every one of them they had in
internet were all bad.
Speaker 1 (41:50):
Oh.
Speaker 11 (41:51):
So, if people are using this product and they don't
know that that's supposed to be a gel and that vial,
they're not going to be happy and they're never going
to use a product again.
Speaker 1 (42:00):
Well, I can certainly get a problem.
Speaker 11 (42:02):
Is I'm trying to get a hold of rescue, and
I would like to talk to somebody and go and
do that. And I've left messages and everything, I can't
get anybody to call me back. I don't know if
you have a secret phone number.
Speaker 1 (42:16):
Well, but I've got the market hang out there.
Speaker 11 (42:20):
And he takes my number and you get a hold
of them. I'm asking for your influence, sir.
Speaker 1 (42:24):
Sure, sure, sure, No, I'd be able to help. I'm
sure they would, you know. I don't know why they're
not answering that I can't answer, but I'm sure as
a business they would love to know that there's a
problem in the stores.
Speaker 11 (42:36):
Yeah, the major chains that have got bad baits, you know,
and it's going to affect their sales overall. Sure, sure,
and their reputation.
Speaker 1 (42:46):
Absolutely absolutely. Well, let's do it this way. I'll have
Danny get your phone number and also your email address,
your name, uh Oka, Jeff, and I will reach out
to their head of marketing. It's it's a Lisa who
has done the interviews with me over the course of Yeah,
(43:07):
so I will get a hold of her and I
will ask her to get a hold of you.
Speaker 11 (43:14):
Well, I appreciate that very much. Gary. I don't mean
to throw you under the bus.
Speaker 1 (43:18):
But no, no, I mean, stuff happens, right, I get it.
Speaker 11 (43:22):
Wonderful, but it's about that little vial. It doesn't work
at all.
Speaker 1 (43:26):
All right, all right, Jeff, sit tight, Danny will get
to all the info and I will get to work
on that Monday, Tuesday, and hopefully she'll get to you
right away. Thank you much. All right, Yeah, nobody wants that,
and certainly the company, and it happens. Gosh, certainly we
know it happens. And boy, thanks for him for calling
(43:47):
and letting us know that, because that's how they'll find it. Otherwise,
you've got a bunch of people out there that are
probably grumbling, and I don't know there there was a problem,
soppreciate any of the kind of feedback. And you know,
sometimes when we have problems, I've been in business my
whole life, so I know what you're talking about. Sometimes
(44:09):
it's operator air, sometimes it's corporate air. And what the
bottom line is to get to the bottom of it
thing and get it corrected. So thanks Jeff. Then I
really appreciate that. All right, music's playing, and that means
we've run out of time this hour, but we've got
a whole bunch of time left so let me give
you the phone number. It's eight hundred eight two three
(44:31):
eight two five five. Will have Benny and Scott and
you as we continue. You're at home with Garry Sullivan.
Speaker 3 (45:07):
Help for your home is just a click away at
Garysullivan online dot com. This is at home with Garysullivan.