The Troubleshooter 10-06-25

Episode Transcript

Speaker 1 (00:00):
Show, Rip dum.

Speaker 2 (00:08):
Need advice, so you don't have.

Speaker 1 (00:12):
Come running. Just as fast as.

Speaker 2 (00:14):
We can, Shooter's gonna help coming, Man Dix. Is the
Troubleshooter Show.

Speaker 3 (00:22):
Now, Tom Martino, Hey, Tom Martino here along with Major,
Mark Major, and we are here solving problems as we've
been doing.

Speaker 2 (00:34):
For many, many, many many many years.

Speaker 3 (00:36):
Longest running radio show with the same host currently on
the air. Eli wants to talk about something here, Let's
just talk to him and we'll talk to you about
anything you want.

Speaker 2 (00:44):
This show is really the only one show.

Speaker 3 (00:46):
Where we talk about anything everyday, aches and pains. I
like to say the things that make you tick and
the things that tick you off.

Speaker 2 (00:55):
And I also like to call it media with a purpose.

Speaker 3 (01:00):
And Mark likes to call it an interruption to his
otherwise wonderful day. Anyway, let's talk to Eli and see
what's going on, and Mark, I will bring up your
camera here. Let me do that, and we have each
of us on camera, So don't scratch anything you wouldn't

(01:22):
scratch in public. Okay, gotcha, Marky looking good on All
Black and let's talk what's going on.

Speaker 2 (01:30):
Eli.

Speaker 3 (01:32):
This is the Troubleshooter Show. And thanks for calling three
or three Martino. How do we help you?

Speaker 4 (01:38):
Oh well, I'm not exactly sure how you can help,
but well, let's try back in twenty nineteen, I had
my truck bulletproofed. It's a six point zero and you
know what bulletproofing is, right.

Speaker 3 (01:56):
Well, I mean, is it exactly what you're saying? I
mean you literally had a bulletproof.

Speaker 4 (02:03):
Yeah, oh no, not not not from guns or nothing
like that.

Speaker 2 (02:08):
Oh I'm sorry.

Speaker 4 (02:10):
Without a masa Arizona.

Speaker 2 (02:12):
What what does it mean?

Speaker 5 (02:13):
Then?

Speaker 3 (02:14):
Why don't you tell us what does bulletproofing mean?

Speaker 4 (02:18):
So there, the six point zero has a lot of
problems with the engine, and this.

Speaker 2 (02:25):
Was a what kind of truck did you say? It was?

Speaker 4 (02:28):
Again? A Ford, Yeah, two thousand and five at three
point fifty tom.

Speaker 2 (02:34):
Das big problems.

Speaker 6 (02:36):
You can upgrade like uh the EGR cooler and other
things because that diesel had so many issues. So they
just kind of call it bulletproofing. But it's making it
pretty much normal, honestly, honestly.

Speaker 2 (02:49):
Okay, yeah, that's well played.

Speaker 7 (02:51):
It is.

Speaker 2 (02:53):
So tell me tell me what tell me about? Go ahead, No, no,
go ahead, I'll listen.

Speaker 4 (03:00):
Out of Bulletproof is a brand name, and back in
twenty nineteen, you could only get bulletproof parts from Bulletproof
in Arizona.

Speaker 3 (03:12):
So this was an aftermarket. So this is an after
market service that basically said, Hey, bring us your your
problem trucks and we're going to bullet We're going to
make them bulletproof.

Speaker 4 (03:24):
Yeah, something something to that effect. Well, I had a
shop here in Loveland do the work for me, and
it costed twelve thousand, one and fifteen dollars and seventy
nine cents.

Speaker 3 (03:36):
Now, wait a minute, you had the shop here do
the work. What did you get from Bulletproof?

Speaker 2 (03:42):
Then this is the.

Speaker 7 (03:44):
Parts they got.

Speaker 4 (03:46):
Supposedly they got all the parts from Bulletproof.

Speaker 3 (03:49):
Okay, what so bulletproof Bulletproof doesn't actually do the work,
then they just sell the parts.

Speaker 4 (03:56):
Well, they do the work if you take your truck
to Arizona.

Speaker 8 (03:59):
But yeah, of the parts also.

Speaker 3 (04:02):
Okay, so Bulletproof supplied what kind of parts did they supply?

Speaker 4 (04:09):
They supplied they put the cooler on the oil filter
on the outside of the motor, uh huh, which makes
it a lot easier to do the oil change, and
then EDR and F I CM Yeah yeah.

Speaker 3 (04:26):
Yeah, okay, So various components, various components, and and did
this company, Bulletproof, did they invent the uh the system for.

Speaker 2 (04:37):
Them, you know, for the truck.

Speaker 4 (04:40):
I believe, I believe they did invent all the the
parts and they're way upgraded, like like, I mean, after
its bulletouch, it should go anywhere from three to five
hundred thousand miles is what they say.

Speaker 2 (04:56):
My god.

Speaker 3 (04:57):
Okay, so they're but they don't do it anything to
the internal parts of the engine or anything like that.

Speaker 7 (05:04):
Yeah, no, I.

Speaker 4 (05:05):
Mean there's a lot of parts internally.

Speaker 3 (05:08):
Wow, how much does bulletpromfing from beginning to end? What
does it cost from beginning to end?

Speaker 4 (05:15):
Well, I paid twelve one hundred and fifteen dollars and
seventy nine cents. I'm not exactly sure what the what
Bulletproof would charge to do it, but I know it's
like the total highest level of the kit that you
can get. Like, okay, it redoes everything in the engine

(05:37):
to make it worthwhile.

Speaker 2 (05:40):
To make it bullet problem?

Speaker 4 (05:42):
Right, So what happened?

Speaker 2 (05:45):
Where where did the problem come in?

Speaker 3 (05:47):
This was in twenty nineteen, so it begs the question.
Twenty twenty one, twenty two, twenty three, twenty four twenty five,
so we're we're at six years right now, right.

Speaker 7 (05:58):
Right, So.

Speaker 4 (06:01):
It would never pass the missions after that. But when
he was done and he gave me the keys to
my truck, he shook my hand and he told me,
if anything goes wrong with your truck, I'll fix it.

Speaker 3 (06:16):
How many miles do you have? Well, that doesn't that's
not a handshake. Warranty doesn't count. But I do need
to ask this and what do you have? What do
you have in writing as far as a warranty.

Speaker 4 (06:28):
Well, the warranty, the warranty is kind of invalid because
of the fact that they didn't even do what they
said they did.

Speaker 9 (06:41):
So I mean, well, what I'm saying is in Eli, Eli,
are you upset with the company here who did the
work or the company Bulletproof that supplied the parts, the
company that did the work.

Speaker 3 (07:02):
Oh okay, so this is not about Bulletproof, this is
about the local company.

Speaker 6 (07:08):
Yeah, but it's been six years. What's the problem six
years later?

Speaker 4 (07:13):
So what happened was is I came into just a
little bit of money, so I was trying to fix
and I.

Speaker 10 (07:27):
And let's actually take money, have a four hour shut.

Speaker 3 (07:35):
Eli, We're trying to figure out what happened. So when
let's just do it really easily. You had the parts
sent and installed by the local company.

Speaker 2 (07:44):
What's the local company's.

Speaker 4 (07:46):
Name, They're Alliance Auto Repair.

Speaker 2 (07:50):
Alliance, and you had them do the work.

Speaker 3 (07:53):
And when did the first sign of trouble pop up?

Speaker 4 (07:59):
About three weeks after done. I took it back to
him and what reason he needed to keep it?

Speaker 8 (08:06):
Well?

Speaker 4 (08:06):
Because it was it was smoking or some of that effect.
It wasn't running right all right. He took it back
and he kept it for the day and checked it out,
and then he told me it was going to cost
me nineteen hundred dollars to fix it. After, you know,
after he told me he'd fix anything that happened.

Speaker 3 (08:25):
So that was only but Eli, Eli, though, what do
you mean fix anything that happened? I mean, what if
the rear end of the truck went out?

Speaker 2 (08:33):
Like, what do you mean that's why that?

Speaker 1 (08:36):
No?

Speaker 3 (08:36):
Yeah, but that's my handshakes don't work. I'm trying to think.
But what was the nineteen hundred dollars for? What was
this extra work for nineteen hundred bucks?

Speaker 4 (08:45):
Just listen, okay, yeah, I've been listening a different shop.
I took it to a different shop so that I
could get another opinion. Right, I went right down the
street to this other shop and he said it was
going to cost me nineteen hundred bucks. Also, I said, okay,
but do what?

Speaker 2 (09:04):
That's what? What's the nineteen hundred for?

Speaker 4 (09:07):
Do what? Because the truck needed to be fixed? Again,
I guess? But him, But.

Speaker 2 (09:15):
Eli, Eli, Eli, you have Eli. You have to help
me here.

Speaker 3 (09:19):
Brother, Listen, I'm listening to every word you're saying. So
let's just so, you paid around twelve grand to have
this truck bulletproof, and just three weeks later you needed
another nineteen hundred let's just call it another two grand
of work. What exactly was the extra two thousand dollars for?

Speaker 2 (09:40):
What you said?

Speaker 3 (09:40):
Well, it had to be fixed, but two thousand dollars
is a lot of money. What did they say they
had to do that costs you two grand?

Speaker 4 (09:49):
And the chept all the parts and my god, Mark, Mark,
tell me Mark, Now you have to tell me, Am.

Speaker 2 (09:58):
I asking the right questions.

Speaker 3 (09:59):
What yeah, before we go anywhere, before we do anything,
I need to know what was the two thousand dollars
repair for?

Speaker 2 (10:09):
What was it for?

Speaker 4 (10:13):
For all the parts? That they that were repaired were
parts that he had to deal with during the bullet bulletproofing.

Speaker 3 (10:22):
And this extra two grand, this extra two grand, did
you say to him, wait a minute, I just had
this done.

Speaker 2 (10:30):
Where's that extra money going?

Speaker 1 (10:34):
Right?

Speaker 7 (10:34):
Yes?

Speaker 4 (10:35):
I did.

Speaker 7 (10:36):
I can fled back to the guy.

Speaker 4 (10:38):
And he showed him all the parts and said, these
are all the parts that were messed up on the
truck and they had to do with the bulletproofing. So basically,
you please messed up, hippo.

Speaker 2 (10:52):
So why did why would you agree?

Speaker 3 (10:55):
Why would you agree to pay another two thousand dollars
after you just got done paying twelve grand? I want
to ask you that, I promise listen, Eli, We're trying
to get a baseline here to figure out what did
they do in twenty nineteen you so basically you spent
fourteen grand. You're calling in twenty twenty five, almost twenty

(11:18):
twenty six. I want to figure out where did it
go wrong? Do they owe you anything? What we can
do for you? Then we have Devin who has a
problem with sharpest rides. Today we're starting out with car problems.
I'm Tom Martino three oh three, seven to one to three,
Dog hang on and we'll come back to you.

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three nine two zero sixteen twenty. Two Hey Tom martino, here.

Speaker 2 (12:58):
Welcome to the.

Speaker 3 (12:59):
Show here to help you solve, problems answer, questions and take.

Speaker 2 (13:03):
Complaints we're going to go back to this. Problem bottom.

Speaker 3 (13:06):
Line one thing is for, Sure, okay problems should be.

Speaker 2 (13:11):
Dealt with obviously as soon as, possible everything should be
put in. Writing but we try to go back and.

Speaker 3 (13:16):
Help eli had a bulletproof conversion done to his truck
By Alliance Auto care on f three point fifty and
he spent twelve. Grand two weeks later he had to
spend or three weeks later he had to spend another two,
grand AND i wanted to know why did he have
to spend an extra two?

Speaker 2 (13:33):
Grand was this something they missed the first time, around
something they did?

Speaker 3 (13:36):
Wrong or was it truly something? Extra so you get
a multiple choice, There, eli was this something they didn't
do the first? Time is it something they did?

Speaker 2 (13:45):
Wrong what was?

Speaker 4 (13:46):
It, yeah it was something they did, wrong and why would.

Speaker 2 (13:52):
You have to why would you have to pay for their?
Mistake three weeks? LATER i have no.

Speaker 4 (13:59):
Idea it made no sense to.

Speaker 2 (14:02):
Me but he did even.

Speaker 3 (14:05):
Good, Question, mark did you hear? What, mark, asked, no.

Speaker 2 (14:11):
Why do you pay?

Speaker 4 (14:11):
IT i only paid nine hundred. More, actually the guy
that did it the first time paid one.

Speaker 2 (14:19):
Thousand, Okay so let's fast.

Speaker 6 (14:21):
Forward that's, fine let's fast forward six. Years what's going
on right?

Speaker 5 (14:27):
Now?

Speaker 4 (14:27):
Okay, WELL i went To. WALMART i was working on
my other truck AND i went To. Walmart one of
the mechanics told me THAT i needed to change THE.
Ficm and SO i called down To alliance and what,
now hold.

Speaker 2 (14:44):
On why did you have to change?

Speaker 1 (14:45):
It?

Speaker 3 (14:47):
Oh, OKAY i see they were supposed to do that
back in twenty.

Speaker 2 (14:52):
Nineteen, yes, Okay so.

Speaker 4 (14:57):
They told me that that called bullet proof and you,
know find out what to. Do and instead of waiting for,
him BECAUSE i was already waiting for two hours for
him to call me back, ONCE i Called bulletproof myself
and they told me to send THE fiicm in and
it might cost fifty to three hundred bucks instead of you,

(15:19):
know fifteen.

Speaker 7 (15:20):
Hunters it's what there's.

Speaker 3 (15:21):
Called but who concluded you needed THE? Fiicm he, Said?

Speaker 2 (15:27):
Walmart BUT i have a hard time for. Wart.

Speaker 3 (15:30):
Yeah, WELL i, KNOW i need to know, How Eli,
ELI i need to know how was your truck in
there for SOMETHING i don't even, Know, mark did they
take trucks in there.

Speaker 6 (15:39):
To all they do With walmart's going to be, oil, changes,
tires maybe an air filter or a cabin air. FILTER
i have no idea why they'd be looking at a
fuel injection control module and give them any advice From.

Speaker 2 (15:52):
Walmart it was.

Speaker 4 (15:55):
His kid's truck that they, fixed the s FI. Cm
it fixed over. Clothes so he told me that chances
are it was just THE ficn.

Speaker 2 (16:07):
Who told you? That who told you?

Speaker 4 (16:09):
That the mechanic At? Walmart and it was what was.

Speaker 3 (16:13):
The mechanic At walmart? Doing why was your truck In?
Walmart to begin?

Speaker 4 (16:18):
With it was my other truck with three hundred and
fifty thousand miles on. It we were just talking about
another truck and it told me what the problem was
with his kids. TRUCK i, SAY i, see and so,
LIKE i took THE ficm out of my truck AND
i called. Bulletproof they.

Speaker 3 (16:40):
Said but What i'm, eli What i'm trying to figure
out is this why why.

Speaker 2 (16:46):
In other, words were you having trouble with your?

Speaker 4 (16:50):
Truck, yes it won't pass emissions hasn't passed emissions since twenty.

Speaker 3 (16:56):
Nineteen how do you get a registration and plates if
you can't pass?

Speaker 2 (17:03):
EMISSIONS i.

Speaker 4 (17:05):
DIDN'T i haven't been driving. It i've been driving my
other truck with three hundred and fifty THOUS i got.

Speaker 2 (17:10):
IT i got.

Speaker 3 (17:11):
It so when you were in, there hold, on when
you were in there with your old truck with three
hundred and fifty thousand, miles you happen to mention something
about this other truck and the guy, said, well you
ought to try the fuel injection control.

Speaker 2 (17:26):
Module, yes, Okay so what happened?

Speaker 4 (17:30):
Then so THEN i called down To alliance and found out,
that you, know they got it all for ball. Roofs
SO i called bulletproof and they, said send it down
and you, know it's if.

Speaker 5 (17:45):
It needs a lot less than getting a new.

Speaker 4 (17:48):
One AND i, said oh, RIGHT i sent it to.
Him they called me back and, said this isn't even
the bullet proof icm.

Speaker 2 (17:56):
Ah and they were supposed to put a bullet hold
on and that was one of the components that was
supposed to have been done. Originally, yes, wow was.

Speaker 6 (18:06):
It on the, invoice the invoice that you actually gotten
paid for for that twelve thousand plus or two or
whatever it.

Speaker 2 (18:12):
Was did it actually say that unit was on?

Speaker 5 (18:15):
There, yes.

Speaker 4 (18:18):
Well that's it's pretty.

Speaker 2 (18:19):
Simple how many other parts did you not?

Speaker 5 (18:22):
Get?

Speaker 7 (18:24):
Bad good?

Speaker 2 (18:25):
Question and for the, Future, eli as we go, Forward
i'm going to explain your.

Speaker 3 (18:32):
Problem in twenty, nineteen you paid thirteen thousand dollars for
a bulletproof, conversion and you have reason to believe they
did not do the work. Completely they may have reused old. Parts,
okay now we're at. Today now we're at. Today what
do they when they said this wasn't? Bulletproof did you

(18:54):
Call Alliance Auto care and, say, listen.

Speaker 2 (18:57):
You never got you, know this is not the Right
what did what did a lion?

Speaker 5 (19:02):
Say he eighty.

Speaker 7 (19:07):
Six to me out of his.

Speaker 4 (19:09):
Mechanic, shop told me never to come back TO dim
because that was six. Years oh my, god.

Speaker 6 (19:15):
You're leaving out something. BIG i, mean did you walk
in there with a? KNIFE i, mean you don't Go,
hey how come?

Speaker 2 (19:21):
You when when was this?

Speaker 11 (19:22):
Hold?

Speaker 4 (19:23):
On went in there and told him when.

Speaker 2 (19:25):
Did This how long? Ago?

Speaker 3 (19:27):
Eli was this fuel injection control module?

Speaker 2 (19:29):
Diagnosed how long?

Speaker 4 (19:30):
Ago like a?

Speaker 5 (19:34):
Month?

Speaker 2 (19:35):
Okay, right?

Speaker 3 (19:36):
Okay and when you went in you went in and, said, listen,
GUYS i have THE i have this U F I
cm and it's not, bulletproof AND i paid for. Bulletproof they, said, hey,
man how do we know there's six years?

Speaker 2 (19:51):
Ago get the hell out of.

Speaker 4 (19:52):
Here, basically, BASICALLY i went in AND i, was you,
know really nice about it to begin, with and told
him THAT i wanted the paperwork for the parts BECAUSE i,
to you, know get some parts. Done. Well after he
gave me the, paperwork then the Guy joe come out
and started talking to, me AND i told him, that you,

(20:14):
know it wasn't even a bulletproof fiic Am, Ryan what
did he?

Speaker 2 (20:18):
SAY i?

Speaker 4 (20:19):
Mean he said that was six years, Ago AND i, said,
yeah and six years ago you shook my, hand told
me you'd fix anything that was wrong WHEN i got
it figured. Out so it was all your, PARTS i,
mean everything that you had to do to do the
bulletproofing go.

Speaker 2 (20:38):
Ahead did you get any bulletproofing?

Speaker 4 (20:41):
STUFF i have no idea as far AS i, know
they went to the, Junkyard.

Speaker 2 (20:47):
But, YEAH i know what you're.

Speaker 6 (20:48):
Saying he Let, Tom let's Have kelly call up and
try to get this guy to come on and give
his side to the.

Speaker 3 (20:55):
Story but here's the bottom. Line, okay here's what it
boils down, To. Eli what did you have in writing
in twenty, nineteen for which you paid thirteen thousand?

Speaker 2 (21:07):
Dollars what do you have in?

Speaker 3 (21:09):
Writing you do have bulletproof mentioned specifically What i'd love
to see what that invoice says in twenty, nineteen along
with any kinds of promises or warranties do you? Have
do you have your paperwork for? It because you understand

(21:30):
a handshake means.

Speaker 5 (21:31):
Nothing, OKAY i DO i have?

Speaker 2 (21:33):
Paperwork, okay let's figure it. Out send that paperwork to.

Speaker 3 (21:39):
Us hold on and my, GOD i don't know what
else to say other THAN U kitchena call that shop
or give it to somebody in.

Speaker 2 (21:48):
Studio we Have Deputy bow in the. Studio Deputy, Bow
i'd like to call him right now during the, Call, yeah.

Speaker 3 (21:53):
Call him right now and just, say, look even though
it was six years, AGO i, mean how does this
guy know that he had that he had the bulletproof
parts he paid. For what are the main components of
a Bulletproof you got that?

Speaker 2 (22:05):
Module what else does? It what else are the main
what would be considered main parts of? It the water
pump head. Gaskets how do you? Know BO i looked
it up online and, okay and there is a lifetime
warranty on those book a limited lifetime warranty on the bulletproof.
Parts But i'd like to know the warranty That alliance Gave. Eli,

(22:27):
WELL i don't even care about. That WHAT i care
about is did he even get? Them in other, words
both you he may swapped them.

Speaker 6 (22:35):
Out try to get him on the, air, though For god's,
sake let's talk to.

Speaker 2 (22:40):
Him all, Right let's do that and come back to
this and Then Sharpest.

Speaker 3 (22:43):
Rides i'm not sure what's happening. There it's been a
while since we heard about. Them for a, while there
was a rash of, complaints then there were no. Complaints
let's see what's going on. Now coming up on The
Troubleshooter show three zero, three, seven, one three eight, two
five to.

Speaker 2 (22:56):
Five.

Speaker 3 (22:57):
Listen if you're wondering what my house will sell, for
it's a crazy. Market i'm telling. You somehow is selling.
Days others are on the market for. Months Frank duranderealestateman
dot com will do a free. Evaluation this is not
some way to sneak you into. Listing there's no. Obligation
he will look at your, house supply, demand, comps, neighborhoods interest,

(23:18):
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what your house will sell for and what you'll. Clear
That's Frank, duran the Real estateman dot. Com go with
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Speaker 2 (23:32):
Com you don't pay a cent until you're.

Speaker 3 (23:34):
Content time for an insurance check up, free no obligation
comparison Call Compass insurance paying too much your coverage at
dozens of insurance companies find out now THREE o three
seven seven to one. Help you'll think you're his only
customer when you Choose frank durand the real Estate man
dot com to list your home With Remax alliance three

(23:56):
oh three nine two zero sixteen twenty.

Speaker 2 (23:58):
Two Hi Tom martino here three h three seven one
three eight two five. Five we're gonna get back to that, Guy,
Eli BUT i want to go To devon who's been?

Speaker 3 (24:13):
Waiting And Kelly kachina? Here did you say you called
the number and it's not a working? Number is that
why him over?

Speaker 5 (24:23):
There?

Speaker 2 (24:23):
Oh you?

Speaker 1 (24:24):
Did?

Speaker 2 (24:24):
Okay? Good?

Speaker 3 (24:25):
So UH i GUESS i Guess Deputy bow is gonna
call and and try to get the lowdown on.

Speaker 2 (24:31):
That bows people.

Speaker 12 (24:32):
Always in the other room trying to call them ask
as we, speak thank, you.

Speaker 2 (24:38):
Doc here's the. Deal doesn't it stand to? Reason? Truly it?

Speaker 3 (24:42):
Does that you can't shake somebody's, hand and he'll, say
whatever goes, Wrong i'll fix. It then six years later
he goes back and he, says for six.

Speaker 2 (24:53):
Years, now what do you.

Speaker 3 (24:54):
Do when you have a big truck like that that
you can't drive for six?

Speaker 6 (24:58):
Years how do you think he was saying. THAT i
don't even think he was saying he couldn't drive. It
but my, guy who want to ask, him we're gonna
hear what color shoes he was?

Speaker 2 (25:08):
Wearing no mark? What he definitely said.

Speaker 3 (25:11):
This he was he's been driving his old truck and
he hasn't been DRIVING pf three point fifty because it
would never pass.

Speaker 6 (25:20):
Emissions well, yeah but that, OKAY i, mean, okay or
you're saying he emissions no matter what after having the bulletproofing.

Speaker 3 (25:28):
Done, Okay but, anyway he, SAID i couldn't get it
to pass, emissions SO i couldn't drive.

Speaker 2 (25:34):
It And i'm not sure why six years later and.

Speaker 6 (25:38):
TALKED i talked To connor over. There connor knows about,
it but he's only been there six. Months he's going
to get with the. OWNER i gave him my. Number
when the owner gets in this, afternoon he's gonna call
me And i'll try to figure out their side of.

Speaker 2 (25:50):
It, Okay thank, You. Devin what's going on with?

Speaker 1 (25:55):
You?

Speaker 2 (25:55):
Devin how can we help?

Speaker 3 (25:56):
You?

Speaker 13 (25:58):
YEAH i THOUGHT f one fifty from The Sharpest rides On,
june and THEN.

Speaker 2 (26:03):
I, well In, june little In, june you bought, it
and you bought it In june At Sharpest, rides, okay
and it's AN f one fifty, correct? Okay and what's
happening with?

Speaker 13 (26:21):
It, well it started making like a little rattling, sound
SO i thought maybe it was like something that was?

Speaker 2 (26:27):
Okay and when did that?

Speaker 10 (26:28):
Happen like a month AFTER i got?

Speaker 2 (26:32):
It did you get? This how many miles on? This
what year is it one?

Speaker 13 (26:37):
Hundred it's twenty eighteen and it had one hundred and five.

Speaker 10 (26:40):
Thousand miles M? Okay THEN I teion brothers to get
a full like you did?

Speaker 3 (26:48):
It oh, wait so you brought? It did you take
it to get? It checked out before you bought, it.

Speaker 10 (26:54):
AFTER i bought, it because that's when the issue started.

Speaker 2 (26:56):
Happening, NO i understand.

Speaker 3 (26:58):
That but But, devin you didn't have it checked out
before you bought.

Speaker 13 (27:03):
It they said that they already. Did they said that
the safety expression was done and that they took it
to their mechanics that they trust and that they paid for.

Speaker 2 (27:12):
To look over.

Speaker 5 (27:13):
It and to.

Speaker 3 (27:15):
Us did they put that in writing somewhere that it
had been you know that was there any kind of?
Guarantee here's What i'm trying to get. At let me
get right to, It, Okay. Devin the bottom line is.
This you buy trucks or cars as. Is when you
buy them, used that, means no matter what goes wrong with,
them no matter, what it's on. You that's WHY i

(27:39):
always tell people get something inspected before you buy, it
so you can at least get an idea of its.
Condition because as, is which is How Sharpest ride sells
its cars and.

Speaker 2 (27:52):
Trucks as is means as you take.

Speaker 3 (27:56):
It the only exceptions and everyone believes they have this,
exception but the only, exception the only way we can
nab Sharpness rides and say you better Help devon is
if they out and out lied to you.

Speaker 2 (28:15):
Or covered something.

Speaker 3 (28:16):
Up SO i need to know did they lie to
you about this?

Speaker 2 (28:20):
Truck did they cover it?

Speaker 3 (28:22):
Up what were the circumstances back In june when you bought?

Speaker 13 (28:26):
It, well they gave us they said there was a
car backs and that everything looked fine and everything was.

Speaker 14 (28:32):
Good and then what does.

Speaker 2 (28:33):
That wait wait wait wait wait wait wait wait wait.

Speaker 3 (28:35):
Wait see you just passed right over that they gave
you a car fact and they, Said, devin everything is
fine and everything looks.

Speaker 2 (28:44):
Good what did you take that to mean?

Speaker 3 (28:46):
Everything did you take that to mean you, know the exhaust,
pipe the, engine what part of the, engine the, windows the?
DOORS i, mean what did they mean when they said
everything looks?

Speaker 10 (29:00):
Fine basically they said that it.

Speaker 13 (29:04):
Would everything.

Speaker 10 (29:05):
Would the only thing that they said was wrong was that.

Speaker 13 (29:10):
It just needed an oil, change, okay and.

Speaker 2 (29:13):
That so so did they put any right? Guarantee did
you get any kind of a guarantee in writing that
we can? Help So i'm trying to help. You can we? Can?
We did you.

Speaker 13 (29:23):
Have to have a warranty company that we can go
through that would help fix?

Speaker 3 (29:26):
Problems it comes automatically with the truck, yeah, yeah it
said that because we have.

Speaker 13 (29:34):
Our warranty company that they worked.

Speaker 3 (29:37):
With did they charge you for that warranty or or
was it.

Speaker 2 (29:40):
Was a part of the.

Speaker 10 (29:41):
Deal we paid for the.

Speaker 13 (29:44):
Warranty how much did you?

Speaker 3 (29:45):
Work how much did you pay? For, no this is
good if you have a. Warranty what was the two
thousand excuse?

Speaker 2 (29:52):
Me what was the?

Speaker 3 (29:53):
Warranty how much did? It how much did you pay
for the truck to begin?

Speaker 10 (29:56):
With one thousand dollars put down?

Speaker 15 (30:00):
Payment?

Speaker 2 (30:02):
Oh?

Speaker 3 (30:02):
Okay and then how were you going to pay for?
It what did they get you?

Speaker 2 (30:06):
Alone, yes you.

Speaker 10 (30:08):
Gave us a loan and it's.

Speaker 4 (30:09):
To, credit.

Speaker 2 (30:11):
Okay and how much months do you pay? That how
much months do you?

Speaker 10 (30:16):
Pay five and fifty?

Speaker 1 (30:19):
Six?

Speaker 3 (30:19):
Okay so you you got it financed one thousand dollars
down five point fifty six a. Month and and so
when did you start having? Problems now go to the
part about the.

Speaker 13 (30:33):
Problems about like a month after we started hearing like
rattling every time it like hit a, Bump so we
thought maybe like a shock or something was. Wrong so
we took it there and she did a full like.
Diagnosis But christian brothers and they said it was about
like ten thousand dollars worth of issues that needed to

(30:53):
be fixed on the.

Speaker 3 (30:54):
Vehicle, okay so you understand this is WHAT i was talking.
About had you taken that To Christian brothers before you bought,
it you would have gone back To And i'm doing
this for others.

Speaker 2 (31:06):
Listening so If.

Speaker 3 (31:07):
Devin had taken that truck to a shop before she bought,
it they would have, said, Hey, devin you're gonna need
about ten thousand dollars worth of work done on.

Speaker 2 (31:16):
This devin wouldn't have purchased.

Speaker 3 (31:18):
It and now she, did so she purchased the truck
and that ten thousand dollars is. OWED i, mean she's
going to have to have the work. Done maybe she
can get a better. Deal but what part of As
is Or devon do you Believe Sharpest rides should fix
it for?

Speaker 13 (31:37):
YOU i believe, so because, well they did the emission
says before, anything and they said that it didn't pass but.
Something but they fixed the problem and they gave us
the information of what was wrong with it and why
it didn't pass. Emissions but the paperwork that they gave
us was for twenty sixteen Catilec.

Speaker 10 (31:57):
Escalade they didn't give us any information on our?

Speaker 2 (32:00):
Vehicle when did you notice?

Speaker 13 (32:02):
That when they when we first got the paper and
we want to go take it to our emissions test
down And Fort collins to see about it.

Speaker 2 (32:12):
Passing let's let's figure. OUT i want TO i want
to Assure, devin we just got to figure this.

Speaker 3 (32:20):
Out hold, on, people this is yet another. Problem how
many times have you heard? It how many times on
this show have you heard the exact same? Conversation you
bought a used vehicle more than one hundred thousand. Miles
you have major, problems WHICH i tell you you will,
have and now you need the dealer to fix. It

(32:40):
and guess, What they're probably not going to fix, it
but we'll we'll we'll, see we'll see what we can
do to help you and maybe see if they tried
to cover it.

Speaker 2 (32:49):
Up I'm Tom.

Speaker 3 (32:50):
Martino go with a sure Thing Denver's Best Roofer Excel
roofing dot.

Speaker 2 (32:57):
Com you don't pay a cent to your.

Speaker 3 (32:59):
Content time for an insurance check up free no obligation
comparison Call Compass insurance paying too much your coverage at
dozens of insurance companies find out now three oh three
seven to seven to one. Help you'll think you're his
only customer when you Choose frank durand the real estate
man dot com to list your home With Remax alliance

(33:21):
three oh three nine two zero sixteen twenty.

Speaker 6 (33:23):
Two all, right three oh three seven one THREE a
two five. Five, look we've got a lot cook in this.
Hour get your calls in three oh Three martino three
oh three seven one three a two five. Five, Hey,
DEVIN i want to ask you this before we go
to break first of, all sharpest. Rides we haven't had
a lot of complaints, recently but there was a period

(33:45):
of time it didn't. STOP i think it was around twenty.
Eighteen denverse seven actually did some kind of undercover. Thing
they were apparently or allegedly selling cars that had salvage
titles and not telling people about, it and all kinds
of mechanical. PROBLEMS i think they add over one hundred
complaints in a, small uh part of, Time but we

(34:07):
really haven't heard. Much but you mentioned something about a, Warranty.
Devin did they sell you an aftermarket warranty that's supposed
to cover?

Speaker 10 (34:15):
This, yeah it's to THE i have the.

Speaker 13 (34:19):
Paper it's to the credit accepted hold.

Speaker 6 (34:25):
ON i want you to send a picture of that
or whatever you have about that To. KELLY i want
to understand what that warranty, is and then after this,
BREAK i want to understand why it's not getting covered
under that. Warranty three oh, Three, martin you know we
got two lines open three oh three seven one three
eight two five five and don't forget help at troubleshooter dot.

Speaker 2 (34:45):
Com we'll see in a couple of.

Speaker 3 (34:46):
Minutes go with a sure Thing Denver's best Roofer Excel
roofing dot.

Speaker 2 (34:56):
Com you don't pay a cent until you're.

Speaker 3 (34:58):
Content time for an insurance check up free no obligation
comparison Call Compass insurance paying too much your coverage at
dozens of insurance companies find out now three all three
seven seven one. Help you'll think you're his only customer
when you Choose frank durand the real Estate man dot
com to list your home With Remax alliance three all

(35:20):
three nine two zero sixteen twenty.

Speaker 1 (35:22):
Two ripped of. News you need advice who you don't?
Have come run in just as fast as we. Can
shooter's gonna help.

Speaker 6 (35:41):
Coming Man dix is The troubleshooter Show No Tom.

Speaker 2 (35:46):
Martino, Hey I'm.

Speaker 3 (35:48):
Tom, martino and we got Major Mark major in the
satellite office and we are coming to you live troubleshooting your,
problems questions and.

Speaker 2 (35:58):
Complaints you. Know so you know the.

Speaker 3 (36:01):
Drill it's the only show anywhere that does this kind of.
Stuff nobody else does this. Stuff nobody the only time
we get, political and it's not so much political as
it is issue. Oriented it's like when it comes to
issues of the day that are pretty damn. Important and
one THING i do want to talk about eventually here
we have some, time is what The democrats are calling

(36:24):
the invasion of their.

Speaker 2 (36:26):
Cities and let's go.

Speaker 3 (36:31):
To, devin who says that, basically she bought a truck
used twenty eighteen f one fifty one thousand dollars down,
financing and.

Speaker 2 (36:43):
About a month later she bought this In.

Speaker 3 (36:46):
June she, said about a month later she heard some
rattles and Then Devin and that's HOW i pronounce your name,
right Not, devon is It devon Or?

Speaker 2 (36:56):
Devon?

Speaker 3 (36:58):
Devin, okay, Good So, devin what did you find out
those rattles? Were and you said it needs about how
much worth of? Work ten thousand?

Speaker 2 (37:07):
Dollars, yeah that's ten.

Speaker 13 (37:09):
Thousand there's my upper and lower control arms are completely.
SHOT i have my shops in my.

Speaker 10 (37:16):
Alignment that's.

Speaker 13 (37:17):
SHOCKED i have a bust my tail, lights so both
of my tailights are, busted so they have water.

Speaker 3 (37:23):
Damage and now all of, this all of this for people.
Listening devon's probably at least one of a thousand people
who have.

Speaker 2 (37:34):
Called And i'm.

Speaker 3 (37:35):
Not talking about Sharpers, rice but they have called in
general about used, cars not getting them checked out before
they buy, them not taking them somewhere to where they,
trust not to the shop that the dealer, has but
to their own independent shop to get the damn thing checked. Out,
okay she didn't do. That, obviously these problems were not.

(37:56):
Hidden they were out in the, open and and she
would have she would have found these. Problems so these
problems around to about ten. Grand but that's like you
knew you weren't buying a new. Truck didn't you say
how many miles are to have on?

Speaker 13 (38:10):
It one hundred and five?

Speaker 6 (38:12):
Thousand what wasn't covered by? Warranty they're not going to
cover like a cracked. Headlight BUT i, mean didn't you
have a major problem with the timing?

Speaker 2 (38:19):
Belt or. Something what happened?

Speaker 13 (38:21):
There they said they fixed.

Speaker 2 (38:23):
That, okay.

Speaker 10 (38:27):
So what's the.

Speaker 6 (38:28):
Problem now you have a shop that, says you, know
the headlights were.

Speaker 3 (38:31):
CRACKED i mean that's that's we need to. Know what
are you facing right? Now and what is the warranty?
Covering that's? It just what he?

Speaker 2 (38:39):
Said? What? What? What what is the situation?

Speaker 6 (38:42):
Today, yeah we have the Manager darryl listening right. Now
he's going to come on and give their side or
tell us what's going, on but give us some.

Speaker 13 (38:49):
Info, well the main scene right now is just the
fact that it was kind of just like we tried
to like get somebody to fix or they kind of
just been thrown us.

Speaker 3 (39:01):
Around and But, devin you, understand you understand you bought
a used truck with one hundred and twenty five thousand,
miles but you haven't told us what you Want Sharpest
rides to. Do did you expect them to do ten
thousand dollars worth of?

Speaker 2 (39:18):
Work?

Speaker 13 (39:19):
Now the main ONE i want them to fix or
like fix would be like the upper and lower control.

Speaker 10 (39:24):
Arms that's the main.

Speaker 3 (39:25):
Thing why doesn't your war let me ask you this,
straight does your warranty cover?

Speaker 15 (39:30):
That see when we took it TO Bg.

Speaker 13 (39:34):
Automotive that's the one that The Next Gen automotive suggested
to be taken to to see if they would be
able to cover.

Speaker 2 (39:43):
It And, okay what's the name of your? Warranty where
is that?

Speaker 12 (39:51):
Up credit?

Speaker 10 (39:52):
Acceptance that's not a.

Speaker 2 (39:55):
Warranty, hey let's just bring up the manager, Here.

Speaker 12 (39:58):
Darryl good?

Speaker 5 (40:00):
Morning is this?

Speaker 3 (40:03):
Mister Uh? Darryl, Okay, daryl you're. There, yeah let me
ask you, something, man what kind of warranty do you
sell with your?

Speaker 8 (40:12):
Vehicles so the lender that finance this vehicle has their
own service contract.

Speaker 2 (40:21):
That they and that's why it says credit.

Speaker 8 (40:24):
Acceptance, yes SO i believe It's and AGAIN i just
picked up a phone, call So i'm not super prepared on, this.

Speaker 16 (40:32):
But, okay so it would be either through it'd be
through one of two contract, companies AND i believe it
would BE i believe it's Called SOUTHWEST.

Speaker 3 (40:45):
RhE but none of them are going to fix anything pre.
EXISTING i, mean if she bought something with bad control,
arms they're not going to fix, that.

Speaker 8 (40:54):
Right, well not not, typically but the fact that she
bought this vehicle back In june and it's Now. OCTOBER
i would say that it's worth filing a claim on to.

Speaker 3 (41:04):
See, okay and do you recall Specifically devin contacting the
dealership for.

Speaker 8 (41:13):
Help, no not not to the, dealership not in, particular
but again From june To August. October it's hard to
say what.

Speaker 2 (41:25):
Are they, Denying? Devin what?

Speaker 6 (41:27):
Where what shop in are they saying needs to be
fixed and they're?

Speaker 2 (41:30):
Denying and why are they denying?

Speaker 13 (41:32):
It they took it To Christian brothers and then we
they so we got that quote from, Them so then
we called and then we got in touch with The.

Speaker 2 (41:44):
Devin none of that.

Speaker 6 (41:45):
Matters please just, say like like the fuel, INJECTOR i mean,
literally what's wrong with the?

Speaker 3 (41:50):
Car the control? Arms she, Said mark, first the control? Arms,
okay did they deny? It did the warranty company deny?
It and if, so why did they deny?

Speaker 13 (42:05):
It the only thing that they said that they would
are willing to fix with the water.

Speaker 2 (42:10):
Pump that They, okay.

Speaker 6 (42:13):
See, TOM i THINK i think like any, shop they
have a vehicle with one hundred and twenty five thousand
miles and they wrote up a wish list on. It
not stuff that's going to be covered by the. Warranty
but a wish, list.

Speaker 3 (42:25):
Right, right, right but right, Now, devin you also mentioned.

Speaker 2 (42:33):
Emissions does it pass?

Speaker 13 (42:34):
Emissions it, did but it was stated the fact that
they said it it didn't and that they fixed the
part that it should.

Speaker 10 (42:43):
Pass but when.

Speaker 2 (42:44):
We got, there they passed.

Speaker 10 (42:47):
That, right get back, there did?

Speaker 13 (42:49):
It why did we bring it to the emissions test
if it already passed it?

Speaker 10 (42:54):
Before so did it pass with you unaware that it passed?

Speaker 13 (42:59):
That they said that if it didn't, pass to bring
it back so they can get a like a pass
for them.

Speaker 10 (43:08):
To take it back.

Speaker 2 (43:08):
In ALL i need to, Know, Devin ALL i need
to know is, this is it? Passed right? Now do
you have?

Speaker 5 (43:16):
Plates we do.

Speaker 2 (43:19):
Not you do not have your license plate because.

Speaker 13 (43:25):
We weren't able to afford to get the plates at
the time because we had to take it. In that's
the time we thought we had to pay for it
to get the water pump fixed because that's the one
thing that broke on us that we weren't able to drive.
It so at the moment we had to use the
money that we used that we were going to use.

Speaker 10 (43:41):
For the plates to fix the.

Speaker 4 (43:42):
Water but you.

Speaker 2 (43:43):
Could but What i'm asking you have. Enough you don't
have to.

Speaker 3 (43:50):
Thank you for turning off that music whatever it, was
BUT i just need to, know is.

Speaker 2 (43:56):
It do you have a current emission? Sticker we have
a task? Paper? Yes, okay? Good? Good so right now
you want to get your control arms? Fixed?

Speaker 1 (44:12):
Yes?

Speaker 2 (44:12):
Right is there anything?

Speaker 5 (44:14):
Else?

Speaker 2 (44:16):
Right that's? Right how much will that cost?

Speaker 13 (44:18):
You IF i am, correct about a thousand.

Speaker 2 (44:24):
About one thousand? Dollars and who gave you that?

Speaker 10 (44:27):
Estimate Christian?

Speaker 2 (44:29):
Brothers and why did you?

Speaker 3 (44:32):
Choose not That i'm saying anything bad about, them but
why did you Choose Christian?

Speaker 13 (44:37):
Brothers, well at the, time we had no water, pump
so we kind of decided that was like the closest
one to our. Area it didn't like.

Speaker 2 (44:46):
Overheat and did you repair the water?

Speaker 10 (44:49):
Pump, yes we got it to beg.

Speaker 13 (44:53):
Automotive the one that they said would the warranty most
likely would cover the things that we.

Speaker 2 (44:57):
Needed did the warranty cover? It, yes got some.

Speaker 10 (45:03):
Miracle that was the only thing that they said would.

Speaker 2 (45:06):
Cover all, Right so where do we? Go, okay so
we got a pretty good.

Speaker 3 (45:10):
Picture now this, listen this is not a complete. Screwjob
these guys sold you a used for f one with
one hundred and five thousand miles on, it And, devin
when someone comes to you After, June, July, August, September,
OCTO i, mean what do you do in cases like?

Speaker 2 (45:31):
This? DEVON i, mean what do you? Do just straight
up tell us what do you?

Speaker 13 (45:34):
Do what kind of like what they can do or
how they can.

Speaker 2 (45:40):
Take so, okay don't okay because you can't afford?

Speaker 3 (45:44):
It, Okay So i'll ask the same. Question i'll ask
the same question At, Darryl, daryl what do you do
with a customer like this who SAYS i can't afford
to get it fixed and it was obviously bad WHEN
i bought, it or do you think it could have
been bad? After do you think she had enough time
to do?

Speaker 2 (45:59):
That damn?

Speaker 8 (46:00):
MUCH i mean it's. Possible and also going back to
your point that you, know sometimes these mechanic shops right
up a wish. List it might not be a failing,
part it might be something that needs to be. ADDRESSED
i don't have a problem looking at the vehicle here
to see what we can.

Speaker 2 (46:16):
DO i think that's where we. Start we Need, yeah,
YEAH i, Mean, daryl that's where we start.

Speaker 8 (46:23):
On our temporary permit, also.

Speaker 3 (46:26):
Yeah, DEVIN i think you need to go back To Sharper's.
Rise we'll give You daryl's. Number, DARRYL i want to
ask you. Something the bottom, LINE i don't know if
you keep stats on, this how many comebacks do you
have where people.

Speaker 2 (46:40):
Say, HEY i Have and by the, way it is
Not i'm.

Speaker 3 (46:43):
Asking this because the used car industry right now is.
Deplorable there are so many vehicles with more than one
hundred thousand miles on, them and it doesn't matter what
you check out At Sharper's rise or what other dealers
check out is sometimes THEY i think people have this
idea that you're supposed to know everything wrong with that

(47:05):
car when you sell. It so what do you tell
people when you sell a car with one hundred thousand
miles on?

Speaker 8 (47:11):
It it's a you, know it's a tough thing because you,
know we didn't build, them we're buying. Them we try
to check them out to the best of our. Ability but,
again you know some of these things that you, know
is a twenty eighteen with one hundred and twelve thousand

(47:33):
miles going to ride the same as a twenty twenty. Four,
no it's, used so there's going to be some you,
know some rattles and. Shakes we do encourage people to
get the vehicles inspected before they purchase. Them we do
a you know that's within their. Rights can you let
them take?

Speaker 3 (47:50):
It do you let them take the vehicle to have
a Checked.

Speaker 5 (47:54):
Yeah, okay we.

Speaker 3 (47:57):
Do. Well, LISTEN i think we start out and thank
you for coming. ON i appreciate it From Sharpest. Rides
That's darryl And.

Speaker 2 (48:05):
Devin let's start out with a visit there is see
if there's anything they can.

Speaker 3 (48:09):
Do they have a shop that's quite extensive and they
might be able to give you a lower price or
maybe do a few things. Free let's just start. There
I'm Tom martine and, listen if you buy a used,
car how many times DO i have to say? This
with more than one hundred thousand, Miles it's not if

(48:32):
you're going to have, Problems you absolutely positively will have.
Problems now they may not all be, major but you
will have. Problems go with a sure Thing Denver's Best

(48:52):
Roofer Excel roofing dot.

Speaker 2 (48:54):
Com you don't.

Speaker 3 (48:55):
Pay a cent until you're. Content time for an insurance checkup,
free no. Obligation in, comparison Call compass insurance paying too
much your coverage at dozens of insurance. Companies find out
now three oh three seven to seven to one. Help
you'll think you're his only customer when you Choose frank
durand the real estate man dot com to list your

(49:16):
home With Remax alliance three oh three nine two zero
sixteen twenty.

Speaker 2 (49:20):
Two I'm Tom. Martine you're a. Troubleshooter THREE o three
seven one three talk seven one three eight two five.
Five let's.

Speaker 3 (49:30):
Talk what is on your? Mind, well. Listen one THING
i will tell you it is more than a coincidence
that we get these. Calls use cars right, NOW i
THINK i don't know what it, is but more and
more use cars with hundreds of thousands of miles on.

(49:53):
Them hundreds of thousands of miles are being, sold and,
people for some, REASON I i don't know, why they
buy them thinking they're, good they're they're dodging a. Bullet
do you know that if you put money this woman put.

Speaker 2 (50:07):
One thousand dollars, DOWN i think she said one thousand dollars.
Down whatever it, is if you put ye one thousand dollars,
down five hundred and fifty dollars a. Month do you
realize that if she could get, finance she would be
better off buying a new. Vehicle there are so many
cases where that becomes the thing to.

Speaker 3 (50:25):
Do now you don't always have to buy, new but
but it's certainly better slightly. Used, okay BUT i say the,
cutoff in my, opinion the cutoff is like one hundred
thousand miles at least. Mark what do you think over
all the time that we've, seen are you getting tired of?

(50:48):
THIS i, mean people buy a damn. Car they buy
a car and are shocked that they're having rattles and
they have one hundred and twelve thousand miles on, it
or on fifty or we've had people do two hundred
thousand miles and.

Speaker 2 (51:05):
They don't get the car. Checked are they praying that
nothing is? Wrong what do you? Think do you think
they're just? DESPERATE i think a lot of people are.

Speaker 6 (51:14):
Desperate that finance company that young lady was, USING i
mean that's high risk. Stuff she's probably got twenty thirty
percent on, there probably no money, down lack of.

Speaker 2 (51:23):
It she couldn't even afford to get it.

Speaker 6 (51:26):
Registered but when they sold her that, Warranty i'm sure
these people that sell these, warranties you know. This they're
very good at making you think you're protected on everything
and you're. Not you really have to look at the,
limitations the, exclusions the most important part of the. Warranties
forget about what it will. Cover people have got to
pay attention to what it won't. Cover and wear and

(51:49):
tear is probably going to be one of those. Items
and when you're talking about a control arm or shocks or,
struts anything to do with that. Suspension she could have
hit a pothole on seventy in the last five months
and cause, that.

Speaker 4 (52:01):
You, know.

Speaker 2 (52:04):
Really and, truly really and truly.

Speaker 3 (52:08):
To put that money down and have that monthly payment
and then have the expensive. Ownership if you amortize that
over a monthly, schedule you will find that used cars
are always always.

Speaker 2 (52:23):
More expensive than new.

Speaker 6 (52:24):
Ones always depectate with the credit bureau or not, bureau
with the credit people they used for she's high, Risk
i'm not so sure.

Speaker 2 (52:32):
She so you're saying she probably could.

Speaker 3 (52:34):
Not, okay so you're saying she probably wouldn't qualify to
buy a new, vehicle and you're pros a.

Speaker 6 (52:40):
SHAME i, mean it really is Because you're right if
you could, qualify even if it would cost you more.
Money it's very evident something that actually has a warranty
is going to cost you next to nothing for the
first three or five years of.

Speaker 3 (52:53):
Ownership not only, that but the financing is going to
be better than a used car or even slightly. Used
BUT i think people look at the low price of
of of cars with one hundred and fifty thousand or
more and you're buying yourself.

Speaker 2 (53:10):
Trouble there's they're they're not designed to.

Speaker 3 (53:14):
Go and now if this thing was meticulously, maintained because
FOREVER i, Know i'll get questions or excuse, me comments
from people, saying wait a, Minute, tom you know my
dad drove a pickup truck with one hundred and fifty
thousand miles or two hundred thousand or five hundred. Thousand
these are people who bought something new and meticulously maintained,
it or bought it from someone who meticulously maintained. It

(53:38):
the only way you're not going to have major problems
on a vehicle with one hundred thousand miles if SOMEBODY
i mean meticulously maintained.

Speaker 2 (53:47):
It, chris you.

Speaker 3 (53:49):
Need a plumbing recommendation for what what's going on with? You?

Speaker 2 (53:52):
Chris, Hey i've.

Speaker 17 (53:55):
Been doing some research on. Online it appears we're having
water received from the bowl of the toilet and some
gurgling noises from the in a bathroom IN.

Speaker 2 (54:12):
Aa you need to get someone out.

Speaker 3 (54:14):
THERE i, mean so you're it's when you say seeping
out from the. Toilet are you talking about where the
toilet meets the.

Speaker 17 (54:21):
Floor, No i'm talking about in the. Bowl in the
bowl of the, toilet it, flush is, fine everything's, Okay
but the bowl fills up and then the water slowly
recedes to.

Speaker 2 (54:37):
It, oh it slowly drains back out again and it gets.

Speaker 5 (54:40):
Low that's It's.

Speaker 17 (54:44):
It's not leaking all over the, floor you. KNOW i,
mean it's not leaking and water isn't on the. Floor
so When i've done some, research it appears it could
it could be related to a clubbed or partially right
flocked plumbing.

Speaker 2 (55:01):
Vent that's, Right that's exactly.

Speaker 17 (55:03):
Right, Okay so my real question IS i don't know
what kind of plumbing company to get. Here DO i
need a specialized.

Speaker 1 (55:13):
Plum, no do you need a?

Speaker 3 (55:14):
Jet you need what's Called i'm gonna tell, you, dear
you need a service plumber a. Service plumber, okay, okay,
okay and let me let. YOU i would call either
fix it or plumb line. Mode you might pop top
choices And kachina can give you those number off the.
Air BUT i, mean if you, do you have a
pen right, now you can just put.

Speaker 2 (55:35):
Down i'll tell you WHAT i. Do, i'dkay hold.

Speaker 3 (55:39):
On just real quick fix it twenty four to, seven
and then Plumb Line. Services what were you gonna, Say,
MARK i would call plumb line and tell them exactly.
THIS i want the ninety three or FREE i think
my main drain line is. Clocked they're gonna come, Out
they're gonna scope, It they're gonna check it all, out
and they're either gonna fix it if it truly is

(55:59):
a partial clog in that drain, line and if they
can't fix, it they're going to tell you what's wrong
and give you an estimate to fix it.

Speaker 2 (56:07):
For ninety three.

Speaker 18 (56:08):
Bucks, hey CAN i ask a, Question? Chris after you flush,
it do you hear a little bit of a running?
Noise Because, tom you, know if it's a flapper arm
that isn't totally, closed the water is going to.

Speaker 12 (56:23):
Recede but then if it flushes.

Speaker 18 (56:25):
Properly it sounds like it's just a matter of that
flapper arm not closing the drain in the.

Speaker 17 (56:31):
TANK i have replaced the flapper so, so and the
gurgling sound in the sink next to it is there
is the other clue that made me think that it
was this possible.

Speaker 2 (56:51):
Block or the vent stack.

Speaker 6 (56:53):
Blockage maybe that's there because with that sake next to
it making a noise like. That but, regardless they can
look at all of these.

Speaker 2 (57:01):
Things, Okay so.

Speaker 17 (57:03):
You say It's plumbline that's got the ninety three or
free THAT i used to talk to them. About, yes, yes, okay, okay,
Good thanks you, guys BECAUSE i just wasn't sure how
SPECIFIC i needed to.

Speaker 4 (57:15):
Get, yeah and if.

Speaker 6 (57:16):
They can't get out there, quick Like tom, said fixmihome
dot com or fix it twenty four to, seven can
send someone out just like that as. WELL i just
know that Plumb line's got that ninety three or free
and because it could be caused by a drain, LINE
i think this would apply.

Speaker 2 (57:33):
There just make sure you drop our.

Speaker 17 (57:34):
Names, OKAY i will do, that And i'll use all
the verbiage that you gave. Me so thank you so
much for your time and then thanks, You.

Speaker 3 (57:43):
Chris we appreciate you and just use referralss dot com
whenever you. Can we really really put a lot of
time and energy into making sure that's that people are
are handled. Correctly now we have a rick coming up
with waste, management BUT i got to take break three
oh three seven one three talks seven one THREE a
two five. Five and speaking of fix, it they're also

(58:07):
doing right now still before it gets really. Cold that
thirty nine Dollars Extreme, Clean tune and check of your
furnace is like two hours of service taking it, apart
cleaning every nook and, cranny adding life and. Efficiency fix
My home dot com book now just thirty nine. Bucks

(58:27):
go with a sure Thing denver's best Roofer Excel roofing dot.
Com you don't pay a cent until you're. Content time
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insurance companies find out now three oh, three seven to
seven to one. Help you'll think you're his only customer

(58:49):
when you Choose frank durand The real Estate man dot
com to list your home With Remax alliance three oh
three nine two zero sixteen twenty. Two Hello Tom martino
here at three all three seven one three talk seven
one THREE a two five. Five rick has an issue
with waste, management And i'm not.

Speaker 2 (59:12):
Sure what it.

Speaker 3 (59:13):
Is, rick what's going on with? You welcome to the,
show Im Tom.

Speaker 2 (59:16):
Martino.

Speaker 14 (59:18):
Thanks what's going on Is i'm trying to cancel my dumpster.
Service AND i you, KNOW i. DON'T i didn't read the,
contract probably like most. People but, uh they said that
there's a specific time period THAT i can only cancel

(59:41):
by a.

Speaker 1 (59:43):
Letter how?

Speaker 5 (59:43):
Long, yeah you know.

Speaker 2 (59:45):
What i've heard of this. Before they make it almost.

Speaker 3 (59:47):
Impossible let me ask you something. Quickly what how long
have you had it the?

Speaker 2 (59:54):
Dumpster?

Speaker 14 (59:57):
Uh several? Years over?

Speaker 5 (59:59):
Five?

Speaker 2 (01:00:01):
Okay and why do you want to cancel?

Speaker 14 (01:00:04):
It because they keep on going?

Speaker 15 (01:00:08):
Up?

Speaker 3 (01:00:10):
Okay and what does it say in the contract about?
Canceling it has to be on an odd numbered day
on a full, moon and you have to be standing
on your left foot or. SOMETHING i, mean it's really
tell me what it tell? Me what it says about
CANCELING a morning to?

Speaker 14 (01:00:25):
Them they said that it's within this period of. Time
it's so many days prior to the end of the,
contract like, like is there.

Speaker 3 (01:00:39):
A window or for, example if you had let's say
six months left on your, deal is it a yearly?

Speaker 2 (01:00:45):
Contract first of.

Speaker 14 (01:00:46):
All, WELL i thought it was a yearly. Contract BUT
i just talked To shannon With Waste management this. Morning,
yeah for me that because UH i didn't sign a

(01:01:07):
renewal for the, contract it automatically renews for two.

Speaker 2 (01:01:12):
Years well what do you why would it renew for two?
YEARS i have no.

Speaker 1 (01:01:18):
IDEA i didn't sign.

Speaker 3 (01:01:20):
Anything, okay, okay did you ever sign?

Speaker 2 (01:01:23):
ANYTHING i can't.

Speaker 14 (01:01:26):
Say the PAST i, did But i'm trying to get
out of.

Speaker 5 (01:01:30):
This Uh, NO i get.

Speaker 3 (01:01:32):
It, no this sounds. Crazy this absolutely sounds. Sick it
sounds like the garbage. Mafia so but they, said because you,
do you failed to do. Something it renewed for two.
Years what did you fail to?

Speaker 14 (01:01:47):
DO i failed to send them this letter in that
time WINDOW i. DID i did send them a cancelation
letter saying THAT i didn't want to continue with their
service AND i would like to cancel the. Service and
at that point in, time they had told me, that,

(01:02:09):
okay you can, cancel but once you send in the
letter and we receive, it then it'll still be an
effect for ninety, days and then after that we'll cancel.

Speaker 2 (01:02:23):
It, Okay so when would that.

Speaker 14 (01:02:28):
Be, WELL i sent the letter in In june And.

Speaker 2 (01:02:34):
July, okay so when does it?

Speaker 14 (01:02:35):
Cancel, well it should have it should have. Canceled it
should have Went, July, August, september and canceled In. October
BUT i just got a.

Speaker 5 (01:02:50):
Bill For.

Speaker 7 (01:02:53):
October you, know you, know you know.

Speaker 2 (01:02:56):
What i've heard this.

Speaker 3 (01:02:57):
BEFORE i swear To, GOD i have heard the same story,
before which tells me you're not. Crazy they make it
almost impossible to cancel the damn. THING i, mean they really.
Do they make it almost. Impossible you have to write
a certain, letter you have to do it during a certain,
window or certain things. Happen but when you said this

(01:03:18):
two year extension, started.

Speaker 2 (01:03:22):
Why when would this two years be?

Speaker 1 (01:03:24):
Up in twenty?

Speaker 3 (01:03:28):
Seven the twenty seven twenty twenty? Seven, listen do you
have a copy of your original?

Speaker 2 (01:03:36):
CONTRACT i do. Not can you ask them to send
you one?

Speaker 14 (01:03:44):
Online, well you need.

Speaker 2 (01:03:46):
To get one? Mark can you?

Speaker 3 (01:03:48):
Have you usually mark things ahead and goes online and.
Stuff have you heard about these mark that they're almost
impossible to get out of because they make these windows
very like you have to remember when your contract is coming.

Speaker 6 (01:04:05):
Up so so years AGO i dealt with these kind
of dumpster deals on a.

Speaker 2 (01:04:09):
Commercial, YEAH i deal with all my good.

Speaker 6 (01:04:11):
Years and let me tell you they're almost impossible to
get out. Of you agree to all that when they
were picked. Up But i'll tell you, this if you
send over that, AGREEMENT i will look through. IT i
won't give you legal advice on, it BUT i guarantee
i'll understand it and point out whether or NOT i
think you can get out of.

Speaker 2 (01:04:29):
It and we can.

Speaker 3 (01:04:30):
Give it to one of our attorneys to look at as.
Well but we need to have some kind of an
agreement to look. At you, know a lot of times
these people don't even have your original, agreement and you,
know it's just it gets. Ridiculous they hold people. Hostage
so if you called up and simply said to, THEM
i want to cancel this contract as soon as, possible

(01:04:54):
can you help me do it the right? Way what
would they say to?

Speaker 14 (01:04:57):
You he told me that as soon as possible come
they will be. Willing they're going to send me a, letter,
yes an, Email and she, said you can buy out the.

(01:05:18):
Contract you have to pay six.

Speaker 2 (01:05:21):
Months, yeah it's the early.

Speaker 6 (01:05:22):
Termination, yes, listen if you don't if you do not follow,
it if you did a one to three year, agreement
if you do not get, out all you have to
do is look at the auto renewal clause and if
you miss that time window each year or after three,
years then you have to do the early termination, fees
which can be six months or even a.

Speaker 3 (01:05:43):
Year, so in other, words there's a window toward the
end of each agreement where you have to let them
know you will not.

Speaker 6 (01:05:53):
Renew, yeah usually between sixty and ninety days or ninety
to one hundred and eighty days before that yearly renewal comes.
Up if you do it after, that well then it's
already renewed per the, contract so you start the next
year over and the only way to get out of
that is pay the termination.

Speaker 3 (01:06:12):
Fees so when right, Now, rick if you just let
things go as they should according to, them when does
your contract expire.

Speaker 2 (01:06:28):
In the seven and how do you know?

Speaker 14 (01:06:31):
That so that's what she told.

Speaker 2 (01:06:34):
Me so you don't have a copy of, It, Rick
i'm going to mark this. Pending look at. It i'd
like to help.

Speaker 6 (01:06:41):
You but really you got to see the contract and
the other THING i want to throw in there. Rictly
the other THING i want to throw in is how
you do. IT i don't think a phone call does.
IT i think you have to know your right a
formal written notice and send it.

Speaker 12 (01:06:55):
OFF i.

Speaker 3 (01:06:56):
Know and that's what they're banking. On they're banking on
the fact that you're not going to know how to do.

Speaker 2 (01:07:00):
It now you're holding on to do the other.

Speaker 6 (01:07:01):
Thing i'll mention real, quick AND i don't know if
this is a case start thinking outside the, box like
did they miss some? Pickups can you point to a
breach of contract for an exit?

Speaker 3 (01:07:11):
Strategy So, Rick i'm marking this down, here okay as
pending and what AND i need we need to see a, Contract.
Okay if you can't find, one we certainly. Can't you
need to ask them for a copy of whatever contract you.
Signed they have to give it to, you and if,
not then then we can have a whole different. Strategy

(01:07:33):
if they don't give you a copy of the, contract
we have more coming right. Up go with a sure
Thing Denver's best Roofer excel roofing dot.

Speaker 2 (01:07:43):
Com you don't.

Speaker 3 (01:07:44):
Pay a cent until you're. Content time for an insurance
check up, free no. Obligation in, comparison Call Compass insurance
paying too much your coverage at dozens of insurance companies
find out now three oh three seven seven to one.
Help you'll think you're his only customer when you Choose
frank durand the real Estate man dot com to list

(01:08:05):
your home With Remax alliance three oh three nine two
zero sixteen twenty. Two Hi tom martch you know here
THREE o three seven to one three talks seven one
three eight two five. Five so we've had some interesting
issues this. Morning one of, course as we come across

(01:08:26):
all the time high mileage use cars not checked out
and by the, way someone says you only get high
mileage cars checked. Out, no you get all used cars checked.

Speaker 2 (01:08:37):
Out before buying.

Speaker 3 (01:08:38):
Them then we had a call about waste management how
difficult it is to get out of their. Contracts i've
had a couple texts reinforcing that we have more coming
up with your calls right after, this go with a
sure Thing Denver's best Roofer Excel roofing dot. Com you
don't pay a cent until you're. Content time for an

(01:09:01):
insurance check?

Speaker 2 (01:09:02):
Up free no.

Speaker 3 (01:09:02):
Obligation in, comparison Call Compass. Insurance pay too much your
coverage at dozens of insurance. Companies find out now three
oh three seven seven to one. Help you'll think you're
his only customer when you Choose frank durand the real
estate man dot com to list your home With Remax
alliance three oh three nine two zero sixteen twenty two.

Speaker 1 (01:09:26):
Ripped you?

Speaker 2 (01:09:30):
Needed that's who you don't.

Speaker 1 (01:09:31):
Have come run instas as you. Can shooter's gonna. Help come.

Speaker 2 (01:09:41):
Six is The Troubleshooter. Show No Tom.

Speaker 3 (01:09:45):
Martino, Hey I'm Tom martino along With Mark.

Speaker 2 (01:09:49):
Vajor we're here fighting.

Speaker 3 (01:09:50):
Crime that's what it amounts to sometimes or just shameful
conduct and ridiculousness in, business something THAT i think we
need to do to protect ourselves each and every.

Speaker 2 (01:10:04):
Day you know.

Speaker 3 (01:10:07):
This the issues that came up today are. Incredible how
about you, know paying thirteen thousand dollars in twenty nineteen
and accepting as your warranty a handshake and the guy,
says whatever goes, Wrong i'll.

Speaker 2 (01:10:26):
Fix would you accept that as your? Warranty would? You
what about another person who paid.

Speaker 3 (01:10:39):
To get the to buy or it's a woman to
buy AN f one fifty with one hundred and five
thousand miles on, it one hundred one thousand dollars down
five hundred and fifty six a, month and now it's making.
Rattles she bought it In, june and she says there's
rattles and it needs major.

Speaker 2 (01:10:58):
Work she wants to be.

Speaker 3 (01:11:00):
Covered, PEOPLE i swear To, GOD i hate sounding like
a broken.

Speaker 2 (01:11:07):
Record just don't buy use vehicles with that much on.

Speaker 3 (01:11:15):
IT i, mean it's better to finance a higher amount
or get a better car with a better. Warranty you
got to stay away from cars with one hundred thousand
miles or more unless you absolutely positively know the person
who had that car from the beginning and meticulously maintained.

(01:11:37):
It if you don't know that person, personally do not
ever buy a vehicle with more than one hundred.

Speaker 12 (01:11:44):
Thousands tom you know you skipped over an important.

Speaker 18 (01:11:46):
Point the people from the car place said they would
have allowed her to get A. Ppi and if people
would just ask if The veala doesn't allow them to do,
that don't buy the, car but at least if they
allow you to get, it did you just what.

Speaker 2 (01:12:04):
Do you call? It what did you, say A ppi
a pre purchase.

Speaker 3 (01:12:08):
Inspection, Okay well not everyone would know That i'm about
but thank. You, okay so people now you know what
A ppi, is but thank, You. Doc i'm just kidding.

Speaker 2 (01:12:16):
Around that's. Good it's a. Player of.

Speaker 3 (01:12:20):
Course in, FACT i would insist on it.

Speaker 2 (01:12:23):
Or not buy it at.

Speaker 12 (01:12:24):
All that's What i'm. Saying.

Speaker 3 (01:12:27):
Okay so another THING i want to talk, about and
again you KNOW i want to WHEN i, SAY i
want to try to keep it not getting.

Speaker 2 (01:12:35):
Political the whole issue is. Political BUT.

Speaker 3 (01:12:40):
I want to, know like this new trend to send
the federal government into areas that are, troubled is that
a federal? Invasion what what do you call? That when the,
okay is? It when the crime is high and there's

(01:13:02):
a deadly weekend of shootings and the president of The
United states, Says we're going to send in The National
guard to. Help do you, THINK i, mean what do
you think is going? On in every single, case we
have not had one case where the federal government was.
Welcomed they don't, say, yes come in and help us

(01:13:27):
get a handle on.

Speaker 2 (01:13:28):
Crime they say stay away from.

Speaker 6 (01:13:30):
Us, now there's a lot of states that do there's
a lot of states that have asked for.

Speaker 2 (01:13:34):
HELP i, mean that's not.

Speaker 6 (01:13:36):
IT i think the deal, is it's just some of
these really lefty mayors and. GOVERNORS i, mean, really we
can't lump every state into that just Because, chicago to
give you an, IDEA i, Mean illinois is probably the.
CRAZIEST i, mean they Attacked. ICE i think it Was saturday.
Night people were literally driving trucks into their. Trucks people were,

(01:13:58):
armed they actually found to, bomb and the police, chief
NO i, know said do not, respond literally would not
let his officers go out there when a huge crowd
was surrounding these.

Speaker 2 (01:14:12):
People it's. Horrible it's absolutely. Insanity it.

Speaker 3 (01:14:18):
Is and do you think the public in, general do
you think they echo the sentiment of their governors and
their mayors who want.

Speaker 6 (01:14:28):
To keep just a handful of. Wackos, no just a
handful of. Wackos there's a lot of people that don't
want to, see you, Know grandma get picked up and
thrown into a truck and flown off, somewhere back To
mexico or back To, venezuela or back To tahiti for that.
Matter but a lot of people don't want to see.
That but when we're talking about the actual you, know,

(01:14:49):
criminals people that have already had their exit orders done
by a, judge people that have raped, children people that
have been accused of things most of us would never
even think. Of most people are on the the, administration
and that goes for. EVERYBODY i mean most, people over
fifty percent of the. Population crime is a huge. Deal
taxes are a huge. Deal, Time they're. Huge that's WHAT i.

Speaker 3 (01:15:11):
UNDERSTANDS i guess WHAT i don't understand is why these
mayors and governors feel it's popular to go on and
to fight against because they're getting.

Speaker 6 (01:15:25):
Paid in my, opinion they're getting paid behind the scenes
numerous different. Ways they're backed by people Like, sorrows and
that's their.

Speaker 2 (01:15:33):
Role that is their, role just like IF i, Hire
just Like.

Speaker 6 (01:15:37):
Trump did with his, administration he hired people that are
going to be loyal to him in his.

Speaker 2 (01:15:42):
Agenda it goes the same.

Speaker 6 (01:15:44):
Way there's people out there that put in place DA's
and mayors and Back.

Speaker 2 (01:15:49):
NO i get, it they, do but how many how do.

Speaker 3 (01:15:51):
You justify going on and saying we don't need help
when their city is burning down around.

Speaker 6 (01:15:57):
Them, well because they're getting paid by somebody that's, saying
you're not about to.

Speaker 2 (01:16:02):
Do but do they really believe people are that?

Speaker 3 (01:16:05):
Stupid do they really believe that people are that stupid
saying we don't have a problem.

Speaker 2 (01:16:12):
Up we till up until they.

Speaker 6 (01:16:14):
DON'T i do believe they believe that up until they
don't believe it anymore because they get voted out of.

Speaker 3 (01:16:21):
Office by the, way somebody is texting me About. Medicaid
now we know That medicaid was vastly expanded Under, obama
and it really did a lot of good for people
in THAT i call metagap an area of coverage where
it's way too expensive for them to afford.

Speaker 2 (01:16:41):
It they can't go.

Speaker 3 (01:16:42):
Without So medicaid was expanded to millions of people based
on income only and not equities owned but. Income, anyway
this one person, says what good is Having medicaid WHEN
i keep getting turned Down they, say we don't Take

(01:17:04):
medicaid when they ask for your.

Speaker 2 (01:17:06):
Coverage and somebody wanted to know if this is. Legal,
yes it.

Speaker 3 (01:17:11):
Is they can't turn Down, medicare but they can turn Down.
Medicaid doctors and clinics can legally do this private. Practice
doctors generally have the right to decide.

Speaker 2 (01:17:33):
Which insurance plans all insurance. Plans they.

Speaker 3 (01:17:36):
Could they could say we don't take this insurance or that.
Insurance they. Can't no one can Refuse. Medicare, okay you
can't Refuse. Medicare you could possibly have different terms and.
Conditions if you're On, medicare you can Exclude Medicaid medicaid

(01:17:57):
is considered an, insurance or you can include any type
of insurance you. Want if you believe That medicaid has
two low of a reinverbursement, rate you can't balance bill.
Either so you see the reason they're turning you down
is because they don't want to accept the lower reimbursement

(01:18:19):
and they can't balance bill. You they can't come back
to you and Say medicaid only paid this, Amount you're
going to still owe. This clinics and hospitals and federal
health centers emergency rooms are required to take, everyone, okay emergency,
rooms so that's something.

Speaker 2 (01:18:38):
To keep in.

Speaker 3 (01:18:39):
Mind and also if they are contracted With, medicaid they
have to Take medicaid and they can't discriminate Within. Medicaid
you take One medicaid, patient you take All medicaid patients
in any Case Health First colorado Is Colorado medicaid and

(01:19:03):
it has a very strong, participation better than most other.
States many states have very few providers.

Speaker 2 (01:19:13):
That will Accept.

Speaker 3 (01:19:14):
Medicaid In colorado a vast. Number the majority of healthcare,
providers the majority Take. Medicaid so if you're finding a
clinic that does not Take, Medicaid i'm telling you they're
in the.

Speaker 2 (01:19:32):
Minority they have a right to do.

Speaker 3 (01:19:34):
It but you can easily find healthcare providers that will
Take medicaid. Reimbursement there's very specific rules In, Colorado colorado
specific rules and provider obligations under what's Called Health First.
Colorado you, see even Though medicaid is a federal, program

(01:19:57):
it's administered by the states and they can hands it
and make it. Better and we are considered to have
one of the best medicaid programs in the entire, country
which is kind of.

Speaker 6 (01:20:08):
Nice, yeah but he he's going. Broke it's going. Broke
so it really doesn't. Matter once The feds aren't, gonna you,
know cough up their portion.

Speaker 2 (01:20:16):
Anymore it's, crazy how about but you, know.

Speaker 3 (01:20:18):
But have The feds made a definitive, Decision.

Speaker 6 (01:20:22):
Well a lot of that's going to be When obamacare
expires by the end of the. Year but, Listen, colorado
the system's going to go. BROKE i don't care how
people feel out, there but when you allow illegal immigrants
on it just to apply for, it BECAUSE i, mean
it's hard for them to find a.

Speaker 2 (01:20:38):
Job but think about. That think of how many.

Speaker 6 (01:20:40):
People were covering before we're actually covering our own. Citizens
colorado's almost going to let the entire system go broke
instead of modifying it to where the people that live
here and pay taxes are the ones that actually get it.

Speaker 2 (01:20:54):
First it's.

Speaker 6 (01:20:54):
Insane, well you, know why don't you? Try what Don't
tom fly over To mexico and see if you can
get free healthcare anywhere In. MEXICO i don't. Care they'll
head your, hostage they'll hold your damn passport if you
go to the emergency room and won't even let you.

Speaker 2 (01:21:12):
Leave same In, europe.

Speaker 12 (01:21:13):
Well thank you something.

Speaker 18 (01:21:14):
Mark medicaid is specialty. Dependent there are some specialties they
pay well like THEY i didn't Take medicaid because the
payment was so. Bad my, friend who's a, pediatrician Loved
medicaid because he got reimbursed at an incredible.

Speaker 12 (01:21:32):
Level so it.

Speaker 18 (01:21:32):
Really depends upon what specialty you're in whether you're going
to Take medicaid or.

Speaker 3 (01:21:36):
Not by the, Way by the, Way mark is completely
right about undocumented. Immigrants they absolutely can walk in right
now and get any kind Of medicaid for emergency, conditions.

Speaker 2 (01:21:50):
Childbirth hospital, care and.

Speaker 3 (01:21:55):
Inpatient services needed to prevent a serious health. Risk so
in other, words they're not but listen to how this is.
Worded Under Colorado medicaid, guidelines they are not allowed to
use the system for routine medical.

Speaker 2 (01:22:12):
Care but basically.

Speaker 3 (01:22:15):
They get around it by simply, saying either it's an
emergency or it will prevent a serious health risk in the.

Speaker 2 (01:22:24):
Future so what does that sound like to? You that
sounds like regular medical.

Speaker 3 (01:22:29):
Care and then so there are people fighting to keep
this and to expand it among undocumented, immigrants and.

Speaker 6 (01:22:40):
It would be, GREAT i, mean that would be a
utopia for all of. Us but the bottom line is
there's not that many people out, there creating jobs and
paying taxes that can cover. It don't you think it's
normal to cover your own people first for, Everything, well.

Speaker 2 (01:22:56):
Of course it.

Speaker 3 (01:22:57):
Is and AGAIN i got to take this. Break but
there are so many PEOPLE i wonder if the people
that want all of these benefits for undocumented, immigrants and trust,
ME i don't hate undocumented people or think even that
they shouldn't be.

Speaker 2 (01:23:11):
Here there just should be a path of some kind and.

Speaker 3 (01:23:14):
Know where they're going and what they're, doing as opposed
to just coming in in droves without any. Controls at
least now that has slowed down and practically. Stopped but
the point is is there's got to be a way
to pay for, it As mark, said and if people
would put their money where their mouth, is will everyone.
Agree i'll throw in an extra thousand dollars a year

(01:23:37):
for medicaid for UNDOCUMENTED i, wondered and come?

Speaker 6 (01:23:40):
Close that wouldn't come close to covering, it though THAT
i don't think so.

Speaker 2 (01:23:45):
WELL i don't know how much it would.

Speaker 3 (01:23:46):
Be but would people be willing for their liberal and
progressive policies to put the money in or do they
want others to pay for? It because you can't have
it both. Ways we have more coming up on the
Trouble shooter. Show go with a Sure Thing Denver's best

(01:24:08):
roofer excel roofing dot. Com you don't pay a cent
until you're. Content time for an insurance checkup free no.
Obligation in, comparison Call compass insurance paying too much your
coverage at dozens of insurance companies find out now three
all three seven seven to.

Speaker 4 (01:24:25):
One.

Speaker 3 (01:24:26):
Help you'll think you're his only customer when you Choose
frank durand the real estate man dot com to list
your home With Remax alliance three all three nine two
zero sixteen twenty. Two Hi Tom martine here THREE o
three seven one three talk seven one.

Speaker 2 (01:24:45):
THREE a two five.

Speaker 3 (01:24:46):
Five so we're talking about uh.

Speaker 2 (01:24:51):
Talking about the federal government helping out with crime and.

Speaker 3 (01:24:56):
Uh, democrat let's just say it like it.

Speaker 2 (01:24:59):
Is you, know what do you for against?

Speaker 3 (01:25:01):
It it's a Fact democratic run cities and states do
not want the federal government improving their crime. Stats they
don't want. It they say they don't need. It it's
a lie and it's an. Exaggeration they say their cities aren't,
burning they're not under a excess, crime excess of.

Speaker 2 (01:25:22):
CRIME i, say what do the stats? Say if you?

Speaker 3 (01:25:26):
Know and then at what point do you send the
federal government in do you think the government do you
think That trump is doing it just to try to
make them look? BAD i, mean this is a fair.
Question has he ever sent troops into A republican run
city or?

Speaker 2 (01:25:42):
State aren't these fair? Questions?

Speaker 3 (01:25:45):
Mark this is a Text i'm getting, saying why don't
you talk about The republican run cities and? States is
it true that crime is worse in.

Speaker 2 (01:25:58):
The cities run.

Speaker 6 (01:25:59):
By you want to? CORRECT i do want to correct
a little of what you. Said there's Like Paul, Young Paul,
young mayor In, tennessee has asked for. Help Muriel Bowser,
washington D. C the mayor came around and she likes to.

Speaker 5 (01:26:13):
Help.

Speaker 6 (01:26:13):
There these are All. Democrats John, Whitmeyer. Texas oh, Really,
okay so there are.

Speaker 3 (01:26:18):
Democrats wait a, minute there Are democrats that would accept.

Speaker 6 (01:26:21):
Help, yeah And i'm talking Recently Justin. Bibb That's ohio
mayor OF i Believe. Cleveland he asked for. Help so
there's a lot of people that do ask for. Help
it's the really the ones that really dig. IN I
i have no. IDEA i have no, Idea like the
why the mayor In chicago is so against. It there's

(01:26:43):
there's like shootings every single weekend and murders every single weekend.
There it's really, insane but they seem to dig in the.

Speaker 12 (01:26:50):
Hardest they're afraid of.

Speaker 18 (01:26:52):
Success if the crime rate goes down significantly and people realize,
it then they'll understand that it was A republican that
saved this city and not The, democrats and maybe they'll
change their vote in the. Future and The democrats are
scared to death of.

Speaker 3 (01:27:06):
That, okay here's an interesting. STATISTIC i just looked. Up
there is an Actual there are actual statistics that homicide
rates are highest.

Speaker 2 (01:27:21):
In democratic leadership.

Speaker 3 (01:27:23):
Period this is from CHAT i mean chats if, Anything
chat and INTELLIGENCE, ai in my, opinion excus. Progressive one
interesting stat highest the highest homicide rates are cities with democratic.

(01:27:43):
Leadership for, example thirteen of the TWENTY us cities with
the highest murder rates in twenty twenty four were led By.
Democrats and it's the converse is, ALSO i, mean The

(01:28:05):
republican run cities have the lower.

Speaker 2 (01:28:07):
Rates how do you how do you figure?

Speaker 3 (01:28:11):
THAT i, mean it's not like criminals, say, hey you,
know let's move to a democratic. City why do you
think that? Happens, seriously, Now i'm really. Serious why do.

Speaker 6 (01:28:21):
You think they wouldn't do? THAT a lot of them
have like cash, lists bail and other. THINGS i, mean
if you're a career, criminal where are you going to?
Go you're going to go to Like, Dallas Fort, worth
you can go To austin.

Speaker 2 (01:28:34):
Anyway so but then then it.

Speaker 3 (01:28:38):
Says that this is the chat says you cannot reliably
say crime is worse in pradic run cities even though
statistics show it to.

Speaker 2 (01:28:50):
Be, so, well what the hell does that?

Speaker 3 (01:28:52):
Mean, anyway they say it's more socio economic demographic than,
anything and IT.

Speaker 2 (01:29:02):
I think just, happened.

Speaker 6 (01:29:04):
TOM i think there's a lot of truth to that
because a lot of those states have more you, know
they have open troughs if you, Will so it.

Speaker 2 (01:29:12):
DOES i think a lot of it is economics as.

Speaker 3 (01:29:14):
Well, yeah they're saying that that The democrat cities have
more social programs and more lenient programs or you, know
they're not so so, anyway that's how it looks as
far as crime and cities and in other, consumers and

(01:29:38):
we have some really important consumer stuff going on other than.

Speaker 2 (01:29:41):
That so online, sales what do you think do.

Speaker 3 (01:29:45):
You think they're they're projected to be better than last
year or worse than last. Year they're they're going to
they say they're going to be up a bit this,
year but only by about five.

Speaker 2 (01:29:57):
Percent, however the bad how do they define? That how
do they define?

Speaker 6 (01:30:02):
That like IF i go it's out of My walmart
app and they deliver stuff from my Local walmart or
My King, soupers is at an online sale BECAUSE i
started it?

Speaker 3 (01:30:11):
Online, well now anything started online is considered an online, sale,
YES i mean, yeah yeah. Yeah Adobe analytics FORECAST us
online holiday sales to be five percent over last. Year
that's a slower pace than it used to. Be it

(01:30:33):
was up about eight point seven in twenty four over twenty,
three but twenty five over twenty four will only be five.
Percent and it says that the economy is somewhat weaker this.

Speaker 2 (01:30:47):
Year so of course there.

Speaker 3 (01:30:49):
Are people on the bandwagon, saying why Is? Trump why
did he inherit a great? Economy and why is the
economy going to?

Speaker 2 (01:30:56):
CRAP i don't know who said.

Speaker 6 (01:30:58):
THAT i, mean we hadtty much the highest inflation Over
Joe biden that we've had Since Jimmy.

Speaker 2 (01:31:04):
Carter now here's the bad news for.

Speaker 3 (01:31:10):
Retailers it looks like the majority of shoppers are shifting
to online as opposed to brick and. Mortar you, know
those days of standing outside of a store door trying
to storm the door to get YOUR.

Speaker 2 (01:31:23):
TV i mean you could just go and do one
click and get. Them so It's amazon.

Speaker 3 (01:31:29):
Target walmart kick off their holiday sales. Early by the,
way right, now you have deals going on right, now
and early sales are showing that most people are going Online.

Speaker 6 (01:31:43):
Walmarts The walmart's up like twenty two percent online sales
last year was even more. Amazing they were one hundred
and five percent last year twenty twenty four compared to
twenty twenty three where they only did. Forty but what's
even more, amazing we're talking online and in stores sales
were still up year over, year so they created a

(01:32:06):
whole new bucket of money coming in to compete With
amazon in the last five.

Speaker 3 (01:32:10):
Years all, right we have to take this break On
Tom martino more coming. Up go with a sure Thing
Denver's best Roofer excel roofing dot.

Speaker 2 (01:32:24):
Com you don't pay a cent until you're.

Speaker 3 (01:32:26):
Content time for an insurance checkup free no obligation comparison
Call compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh, three seven
to seven to one help you'll think you're his only
customer when you Choose frank durand the real estate man
dot com to list your home With Remax alliance three

(01:32:48):
oh three nine two zero sixteen twenty.

Speaker 2 (01:32:50):
Two Hello Tom, martino you're a. Troubleshooter three oh three
seven one three talk seven one THREE a two five Five. Okay.
Now one of the.

Speaker 3 (01:33:03):
Other things that people don't talk a lot about is our.

Speaker 2 (01:33:09):
Disposable. Culture the reason for, THAT i, MEAN i swear To.

Speaker 3 (01:33:15):
God i'm looking at My, hero my GoPro, right AND i,
said look at, This it's. Cool And i've only had
it a couple of years or, so and it was
A hero.

Speaker 2 (01:33:29):
Too do you know they're up To hero.

Speaker 3 (01:33:31):
Thirteen it's to a point where people have stuff that
is totally unsupported almost a year after they buy. It
if you buy something like a video, camera just a regular,
videocam not your, phone but a, videocam or you buy

(01:33:54):
something electronic of some kind or, digital the most according
to according To chad and other, sources the most you
can you can actually depend on a factory support is two.

Speaker 2 (01:34:12):
Years two.

Speaker 3 (01:34:13):
Years so what we're doing is we are becoming a disposable.
Culture people don't EVEN i Remember. Mark, Okay i'll give
you an.

Speaker 5 (01:34:23):
Idea.

Speaker 3 (01:34:24):
Mark one time was looking at a TOOLBOX i had
in my, house and it's a toolbox with the drawers
and all, that but not for. Tools BUT i kept
electronics stuff in. THERE i kept power, CHORDS i kept other.

Speaker 2 (01:34:36):
Cords and he pulls a bunch of cords out and he, Says,
tom do you realize that these cords will never come?

Speaker 3 (01:34:45):
Back they will never come. Back they're, Gone they're done.
Forever and THEN i started looking at a lot of
the STUFF i, have and really the truth of the matter,
is you have junk after a very short time of.
Ownership do, you like, me find yourself owning? Junk what

(01:35:06):
do you do with? It is there a place to
even donate?

Speaker 2 (01:35:09):
It, like for, EXAMPLE i have literally three or four
old older they're not, old they're older, camquarterers like one
is that go? Pro AND i have some.

Speaker 3 (01:35:23):
Others is there any way you can even donate this?
Stuff that's What i'd like to, know where you can
give it to somebody who will use, it or at
least you, know there has to be.

Speaker 2 (01:35:34):
People there have to.

Speaker 3 (01:35:36):
Be, PEOPLE i mean that that can use this. Stuff
it seems a shame to me to fill our. Landfills,
mark do you find.

Speaker 2 (01:35:45):
Yourself with a lot of old?

Speaker 3 (01:35:46):
Stuff you must have a lot of old, stuff, RIGHT
i mean because you buy stuff as it becomes.

Speaker 6 (01:35:51):
Available we got to roll off during this year during.
Summer and did you really do the roll?

Speaker 7 (01:35:58):
Off?

Speaker 2 (01:35:58):
Yeah most of?

Speaker 3 (01:35:59):
It?

Speaker 2 (01:36:00):
Yep Hey, TOM i.

Speaker 12 (01:36:02):
Yeah how many old remotes you?

Speaker 18 (01:36:04):
HAVE i must have ten or twelve old remotes in
a draw that will never come.

Speaker 3 (01:36:09):
BACK i, know you, KNOW i just feel, like my,
god it's so weird to just throw this stuff.

Speaker 2 (01:36:15):
Away but As mark, said he just did.

Speaker 3 (01:36:18):
It And i'm telling, you this stuff is Not we're
not talking about old as far as, years and we're
not talking About warren. Either but, like for, example This
hero two GoPro must have been used by me three.

Speaker 2 (01:36:34):
Times it's an entire, life.

Speaker 3 (01:36:36):
Right and we were at the hangar the other night
AND i said to my, FRIEND i, said what do you?
Think and it's like you don't even know what to
do with? It is there a place there's didn't Best
buyer somebody didn't somebody have a bin where you could
drop off electronics and just drop them in a bin

(01:36:57):
and they see what they can do to find a
home for. Them think about how many kids right now
could possibly use something that they don't, have like an old,
laptop an old.

Speaker 2 (01:37:07):
Computer but there's no in.

Speaker 3 (01:37:09):
BETWEEN i wish there was an organization where you could drop.
Off And i'm not talking about ancient. Either they're not even.
Ancient they're just a little older and everyone wants something.

Speaker 2 (01:37:22):
New and why wouldn't you think about?

Speaker 3 (01:37:25):
THIS i saw a sixty five a sixty five inch
led on, sale sixty five.

Speaker 2 (01:37:34):
Inch for two ninety, five two hundred ninety five.

Speaker 12 (01:37:39):
Dollars Does goodwill take electronic? Products?

Speaker 3 (01:37:44):
JASHUALLY i don't. Know, No so you're really stuck with.
THEM i want to, know YouTube, morons.

Speaker 2 (01:37:50):
What do you do with old? Stuff what do you
do with? Stuff, Well, tom you take it the best.
Buy they'll take all the electronic stuff. Out they charge for,
That oh they.

Speaker 6 (01:38:00):
Do, yeah they charge for TVs that are OVER i don't,
know forty inches or, something and it's not.

Speaker 2 (01:38:06):
Cheap it's one or two hundred.

Speaker 3 (01:38:07):
Bucks, well how else would you Dispose? Mark do we
still have all those big? TVs i, mean how do
you dispose of? Them can you put them in a regular.
DUMPSTER i would never condone this.

Speaker 6 (01:38:20):
Behavior but maybe you pass a dumpster or possibly.

Speaker 3 (01:38:25):
Home, no but let's say you have a real, dumpster
just a real. One can you use the? Dumpster you
can use? It is there any if but you?

Speaker 6 (01:38:35):
Agree like when we had the roll, OFF i. AGREE
i wouldn't put any, of, say electronics in. There so
if they caught you doing, it you agree in that
contract that you'll PAY x. Amount SO i did not
do that Because i'm sure they would charge me x
amount AND i agree to.

Speaker 2 (01:38:51):
It is there a place you couldn't put?

Speaker 6 (01:38:55):
Tires for some, reason you couldn't put like, trees BUT
i didn't care about. That but you couldn't basically put
electronics or tires or any kind of petroleum like oil
based batteries is a big thing. Too, oh batteries is.
Huge you, agree no. BATTERIES i just need to know
where to get rid of. STUFF i, mean.

Speaker 2 (01:39:16):
If you lived In, china you would just throw it
in the.

Speaker 3 (01:39:18):
Ocean but In, america right, now IF i took let's,
say a whole little trash can full of small, electronics
is it illegal to put it in a green garbage
bag and put it in with my.

Speaker 6 (01:39:35):
TRASH i did that once AND i got into a
tiff with my trash. Man years, AGO i had A
dora The explorer thirteen INCH, tv an OLD crt that
had it met IN vcr AND i put it in
a trash.

Speaker 2 (01:39:51):
Bag, ACTUALLY i put.

Speaker 6 (01:39:52):
It right in the trash one week and they left
a little note saying you can't throw these. Out so
the next WEEK i put it in a trash ba
literally with. Grass so it was the trash bag with
THE tv and it filled up with lawn shavings and
put it in. There got home and sure enough this
sob literally went through, there took it out and put

(01:40:14):
it there and left another note saying that they would
not take. It SO i went one step further to
try to get rid of. It the bottom line WAS
i could not get rid of. IT i basically broke
it into pieces and put it in two separate trash,
bags and he had the Entire, Yeah i'm not. Kidding
it became like a. Joke and then FINALLY i got
rid of it in a different.

Speaker 2 (01:40:35):
Way All, right we have more coming right.

Speaker 3 (01:40:38):
Up go with a sure. Thing Denver's Best Roofer Excel
roofing dot.

Speaker 2 (01:40:47):
Com you don't.

Speaker 3 (01:40:48):
Pay a cent until you're. Content time for an insurance
check up free no. Obligation in, comparison Call compass insurance
paying too much your? Coverage that does of insurance companies
find out now three all three seven to seven to one.
Help you'll think you're his only customer when you Choose
frank durand the real estate man dot com to list

(01:41:08):
your home With Remax alliance three oh three nine two
zero sixteen twenty two.

Speaker 1 (01:41:18):
Rip you need advice so you don't have a run
In as fast as we can Show.

Speaker 6 (01:41:30):
Shooter's gonna help coming six is The Troubleshooter.

Speaker 2 (01:41:35):
Show No Tom, Martino Hey Tom? Martino, here what's going
on in your? Life how can we help?

Speaker 3 (01:41:42):
You one of the discussions we've been having is what
do you do with old?

Speaker 2 (01:41:47):
Electronics For god's?

Speaker 3 (01:41:49):
SAKES i, mean you, know, right we've become a disposable.
Society you buy something it's not worth. Selling you can't sell,
it you can't trade it. In it literally is plastic
and silicone.

Speaker 2 (01:42:02):
And and AND i don't know whatever else is in,
there so maybe bits of metal and silver and printed circuit, boards.
Chips what do you do with this? Junk? Michael you
have a.

Speaker 3 (01:42:15):
Comment go, Ahead, michael you're on The troubleshooter. Show three
oh three seven, one three, eight two five.

Speaker 2 (01:42:20):
Five what do you have to, Say?

Speaker 4 (01:42:22):
Michael, uh there's a place on fifty second And sheridan
that'll take it for. Free it, says, really what do you?

Speaker 3 (01:42:32):
Know?

Speaker 2 (01:42:32):
What what is it this? Place?

Speaker 11 (01:42:34):
Uh, no it.

Speaker 7 (01:42:36):
Just, SAYS i have a fine.

Speaker 14 (01:42:37):
Outside what's the.

Speaker 1 (01:42:39):
Name of the.

Speaker 2 (01:42:39):
Place what's the name of the.

Speaker 12 (01:42:41):
PLACE i don't.

Speaker 4 (01:42:42):
KNOW i drive by it every.

Speaker 7 (01:42:44):
DAY i just see.

Speaker 2 (01:42:44):
Himage well you got, now now you're you have an.

Speaker 4 (01:42:48):
Assignment now it's west west Of, sheridan a couple of
blocks on the north side of the.

Speaker 2 (01:42:54):
Road what do you? Change just dump it?

Speaker 14 (01:42:57):
THERE i guess you bring it over there and they
put it a.

Speaker 2 (01:43:02):
PILE i guess that's probably his ex wife's.

Speaker 14 (01:43:04):
House sho't even have a.

Speaker 2 (01:43:08):
HOUSE i saw on To tom At Douglas.

Speaker 6 (01:43:13):
County someone on YouTube put it Up tater and sure,
enough it looks like at thirty two point fifty One
Lewiston street In, Aurora Sweet, Ten monday Through friday from
eight am to four point.

Speaker 2 (01:43:27):
Thirty they'll take. It looks like any kind OF.

Speaker 6 (01:43:29):
Tv they will not take like a dishwasher or something like.
That but you have to prove you live In Douglas.
County it's For Douglas.

Speaker 2 (01:43:37):
County. Wow so why is this so difficult to get
rid of?

Speaker 3 (01:43:44):
Stuff my, goodness that's the PART i don't. Understand it
shouldn't be this. Difficult and, again what's what is the
danger of throwing them? Out does a pollute our? ENVIRONMENT
i mean what does a landfill?

Speaker 2 (01:44:01):
Do?

Speaker 3 (01:44:01):
ANYWAY i MEAN i don't know, Anyway, Divina, yes.

Speaker 2 (01:44:05):
You're right about the. ELECTRONICS i don't.

Speaker 12 (01:44:07):
KNOW i will not take it because isn't there.

Speaker 2 (01:44:09):
A lot of silver and gold and electronics. Golds that'd
be a good question For. Dimitri he's in that.

Speaker 6 (01:44:16):
BUSINESS i would guess he'd say it cost way more
to extract a little bit of bolts in, there more,
labor more.

Speaker 2 (01:44:24):
Everything that would be my.

Speaker 3 (01:44:25):
Guess, Okay BUT i can't believe the number of Texts
i've gotten Since i've mentioned THAT i have a lot
of electronic.

Speaker 2 (01:44:32):
Crap people are, saying join the.

Speaker 3 (01:44:34):
Club do you KNOW i have a piece of testing
equipment that test Wavelengths AND i paid for this thing
probably four thousand. Dollars, okay it was years. Ago it was,
ABOUT i don't, know fifteen twenty years. Ago do you
know it's worth? NOTHING i mean absolutely positively. Nothing so

(01:44:57):
these are the THINGS i think. About what the hell, Anyway?
Divina what's going on with? You?

Speaker 15 (01:45:03):
Divina oh, man there's so much. HAPPENING i currently live
In denver near seventeenth In. Yosemite i've been in this
location Since january of twenty twenty, five And i've been
taken advantage of because of my age being twenty.

Speaker 3 (01:45:18):
Three, Okay and is this a rental where you've been
taken advantage?

Speaker 14 (01:45:22):
Of, yes, Sir now how were?

Speaker 2 (01:45:26):
You is it subsidized at?

Speaker 15 (01:45:28):
ALL i don't know exactly what that, means BUT i
can give you the whole rundown of what's going.

Speaker 2 (01:45:33):
On all, Right you go, Ahead, divina.

Speaker 3 (01:45:36):
Give us a quick story and Then i'll ask. Questions go, ahead,
yeah of.

Speaker 15 (01:45:40):
Course so moving into this house to the naked, eye
it looks pretty al.

Speaker 10 (01:45:44):
Right it's a.

Speaker 15 (01:45:44):
Single family, house two, floors four, bedroom two. Bath i've
had so many issues SINCE i moved in the, house being. Stilthy,
recently our allergies have, declined like health wise due to
pet gander and the lack of cleanliness like pat tea
from previous, tenants as well as hair stuck in. Events

(01:46:05):
we're having appliance problems that they're just trying to slap bandais.
On my dog keeps getting out of the down fence
because they won't fix.

Speaker 5 (01:46:12):
IT i think it's, okay that's a brief.

Speaker 3 (01:46:17):
Summary, Okay so basically here's WHAT i want to. Know
you say it was filthy when you moved? In did
you think about? OKAY i, mean did they say that
they would have it cleaned before you moved?

Speaker 10 (01:46:30):
In, no they said none of.

Speaker 15 (01:46:32):
THAT i actually came in and cleaned the house the
best of my, ability BUT i had no intention of
fixing anything that was wrong with the house because it's
not my. Responsibility how much.

Speaker 2 (01:46:40):
Do you spend each month on?

Speaker 15 (01:46:41):
Rent upwards a two point five k.

Speaker 2 (01:46:46):
Twenty five hundred?

Speaker 15 (01:46:47):
Bucks, yes coming from a twenty three year old that
takes care of her grandma at.

Speaker 2 (01:46:52):
Home, now is your grandma living in this home with?

Speaker 10 (01:46:55):
You she sure, is and she HAS.

Speaker 3 (01:46:58):
Copd, Okay so what needs to be done to this?
Place and why do you think it's the landlord's? Responsibility
And i'm not challenging, You i'm asking what needs to
be done that you believed the landlord should.

Speaker 15 (01:47:12):
Do fully renovate the. House to be, Honest, well.

Speaker 2 (01:47:17):
They don't owe, You.

Speaker 3 (01:47:18):
Divina, divina they don't have to fully renovate the.

Speaker 2 (01:47:22):
House let's be.

Speaker 15 (01:47:23):
Realistic, WELL i guess just make it.

Speaker 3 (01:47:28):
Suitable, Okay now did you have a chance did you
make it?

Speaker 2 (01:47:33):
SUITABLE i understand.

Speaker 3 (01:47:34):
That did you have a chance to examine this house
before you moved?

Speaker 5 (01:47:39):
In?

Speaker 15 (01:47:41):
YES i did to the walkthrough when we were, inquiring
and they made everything seeming peaches and.

Speaker 2 (01:47:47):
Cream, well but what did you? See did? You couldn't
you see stuff that you? Needed?

Speaker 3 (01:47:53):
Like, like are there any obvious? Flaws or is everything?
Hidden in other, words are the defects? Hidden is What
i'm trying to get a. Handle make me a. List
IF i was a good landlord AND i came in and, Said,
divina what do you need?

Speaker 2 (01:48:08):
Done what would be number one on your?

Speaker 5 (01:48:10):
List air?

Speaker 1 (01:48:13):
Vents what do you?

Speaker 2 (01:48:15):
Mean air?

Speaker 10 (01:48:15):
Vents so the circulation in the.

Speaker 15 (01:48:18):
House we've been having, issues just the WHOLE hvac. System
to be, honest.

Speaker 3 (01:48:22):
But, divina they're Not, Divina i'm going to be honest with.
You they're not going to redo THE hvac. System they're
not going to do.

Speaker 10 (01:48:29):
It, yeah, no they're.

Speaker 15 (01:48:31):
Not and that's the, thing you, KNOW i guess Where
i'm really at is trying to end my least. Legally
i'm okay Until, march stand Of.

Speaker 3 (01:48:38):
March that's, probably so you're in this lease until Next.

Speaker 2 (01:48:43):
March, yes, Sir so it's.

Speaker 3 (01:48:47):
Probably that's probably the easier way to, go because if
you come into a place and rent it and SAY
i want more air vents AND i want you to
change the entire furnace, System they're not going to do,
It Divina, Na they're never gonna do, That.

Speaker 2 (01:49:02):
Okay so it's a it's a it's a non.

Speaker 3 (01:49:06):
Starter it's an absolutely non starter right from the. Beginning
so have you simply asked them if you can get
out of the?

Speaker 10 (01:49:14):
Lease, no we haven't got.

Speaker 15 (01:49:16):
There, yet you, KNOW i was JUST i guess a
lots of better, words stugging it out Until.

Speaker 2 (01:49:20):
March oh, no you don't have to do.

Speaker 3 (01:49:22):
That you could probably get up they they probably will
let you out of. It they probably. Will have you
have you asked them to improve the air?

Speaker 5 (01:49:33):
Vents, YES i.

Speaker 15 (01:49:35):
Have we have cleaners coming to actually clean out the air.

Speaker 1 (01:49:37):
Vents.

Speaker 2 (01:49:38):
Day i'm not talking about. Cleaning of course they should clean.
Them that's an easy.

Speaker 3 (01:49:43):
PART i thought you said you wanted more air, vents, Added.

Speaker 15 (01:49:48):
Oh, no, sir, NO i just want the ducks to be.
Cleaned AND i, thought.

Speaker 2 (01:49:51):
Oh that that's not, unretavina that's not. UNREASONABLE i, mean
that's that's pretty. Reasonable so they are going to do, That.

Speaker 15 (01:50:03):
Yes they, are and they're Going they've been trying to
get a hold of a plumbing contractor to fix the lower.
Bathroom but the tub doesn't, work, basically and why are.

Speaker 6 (01:50:15):
You the tub if they're trying to fix this stuff
in the air vent people are coming? Out what's the
call for? Today isn't that exactly what you?

Speaker 2 (01:50:22):
Wanted, yes, yes no one.

Speaker 15 (01:50:26):
Is but it's more than just What i've been mentioning to, you.
Guys these are just the main. Issues but along the
lines of the, tub it's not. Draining it's, rusted which
is normal for an older house built in the Seventh
but they're.

Speaker 2 (01:50:37):
Trying but they're trying to fix, it.

Speaker 3 (01:50:39):
Right it sounds to me like they're. Working it sounds
to me like they're working with.

Speaker 2 (01:50:44):
You, no.

Speaker 15 (01:50:47):
To an, Extent i've been dismissed all, year and they've
been stopping bad names on, problems which is ultimately make things.

Speaker 4 (01:50:53):
WORSE i don't know.

Speaker 6 (01:51:00):
What would an example be of slapping a band aid
on and now it's.

Speaker 2 (01:51:04):
Worse like what like a real example for.

Speaker 15 (01:51:07):
Example the. Fence SO i have a younger, dog she's
about a one years, old and she's pretty, mischievous so
she likes to get. Out the fence is so messed
up that.

Speaker 10 (01:51:17):
He didn't even know what to.

Speaker 15 (01:51:17):
Start the leasing. Agent he just came over and put
new panels on, it and it kept.

Speaker 3 (01:51:21):
Breaking But, divina they're not required to have a fence
for a.

Speaker 5 (01:51:26):
Rental, no of course not.

Speaker 15 (01:51:29):
No but this is something THAT i came in, with you,
know problems that we're, here existing problems prior to.

Speaker 3 (01:51:33):
Me, yeah, Okay but WHAT i mean is, no we're
not saying it, Is. Divina you sound, reasonable you want
a certain place with certain. Things but What i'm trying
to tell you is under the current, law which is
really bent heavily toward toward, tenants they don't have To
they don't have to fix a fence in your. Yard

(01:51:55):
that's not part of habitability at. All the clean air,
ducts the clean air. Ducks they do have to fix
the drain on the. Tub they do have to fix the.

Speaker 2 (01:52:05):
Fencing they don't have to Fix i'm trying to pick.

Speaker 3 (01:52:09):
Things that are under the habitability. Standards do you do
understand you do understand the fact that you have a. Dog,
okay so give us something That i'm not hearing a bad.

Speaker 15 (01:52:25):
Landlord, no let me explain more about THE hvac. Situation
it has nothing to do with it needing to advance or.
Anything it's more of a system, failing crashing every time
the height or the weather heights peak or they're at
their lowest in the winter and the beginning of the.

Speaker 14 (01:52:41):
Summer so, okay and.

Speaker 15 (01:52:43):
Then recently when summer, started it's. Failing the system that's
connected to the. Furnace the wiring was all jacked up
to the point WHERE i wasn't even able to put
in my new, filter AND i had to have the
leasing agent come over and he messed it up more
to the point where they had to come out and
bring a car tractor to totally repair something in the.

Speaker 6 (01:53:02):
Unit, well once, again What i'm hearing is you had a,
problem they send a contractor out and now that's no
longer a.

Speaker 2 (01:53:10):
Problem would that be correct.

Speaker 15 (01:53:15):
In a?

Speaker 1 (01:53:15):
Way?

Speaker 2 (01:53:16):
Yes, okay.

Speaker 3 (01:53:19):
So, divina are you it Sounds i'm perplexed, too because
it sounds like you have an older home and and
they're trying to fix things that they can. Fix and
by the, way THE hvac system is definitely part of
habitability standards that have to work for. You so you're

(01:53:40):
correct in wanting THE hvac to work. Correctly but so
far it is working, Right, yeah not.

Speaker 15 (01:53:49):
The way it should, be but, yes it is. Working
and we do have, heat we have cold. Air but
let's say if there's too much power running in the,
house everything just goes black in.

Speaker 2 (01:53:58):
The what wait a, Minute wait a.

Speaker 3 (01:54:00):
Minute so, So, divina here's here's WHAT i need to.
Know if the, temperatures since Your grandma's, THERE i want
to know. This if the temperatures go way down, tonight
will that furnace keep you guys?

Speaker 15 (01:54:11):
Warm, yes it.

Speaker 3 (01:54:16):
Will, okay hold on a, SECOND i got to take this.
Break three oh three, seven one three, eight two five
Five go with a sure Thing denver's best Roofer excel
roofing dot. Com you don't pay a cent until you're.
Content time for an insurance check up, free no. Obligation in,

(01:54:40):
comparison Call Compass insurance paying too much your coverage at
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seven seven to one. Help you'll think you're his only
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dot com to list your home With Remax alliance three
oh three nine two zero sixteen twenty. Two Hi Tom

(01:55:07):
martino here three h three seven one three talk seven
one three eight two five. Five, divina what do you
want us to do at this? Point because it sounds
to me like you Don't, no, no, No i'm not.
Kidding we like to help, you but we don't see
any major habitability issues that they're not.

Speaker 2 (01:55:25):
Addressing, yeah of.

Speaker 15 (01:55:28):
Course so let me just make a. STATEMENT i rented
this house In denver Through Remax. Edge since moving in This,
January i've been living inside with ste was like a
home improvement. Nightmare only nobody's improving. Anything the stove weak's,
gas the ace back barely, works the heat never reaches
the back room that lost power some.

Speaker 2 (01:55:47):
Months, well that's What i've been trying to ask.

Speaker 3 (01:55:50):
You, listen when WHEN i asked you that you didn't
give me that, List so what is leaking? Gas For god's,
sakes you got to Call Excel energy if it's lee.

Speaker 15 (01:56:00):
Gas, yeah this was all unknown to. Me you, know
this is my second property as an, Adult.

Speaker 3 (01:56:07):
Divina the gas leak is.

Speaker 2 (01:56:11):
Primary you need to Call Excel energy and tell. Them hold, On,
tom it is a gas leak.

Speaker 5 (01:56:16):
Fixed, no it's.

Speaker 15 (01:56:19):
NOT i barely mentioned it.

Speaker 6 (01:56:20):
Today just Like tom, said you have to Call. Excel
that's very. Dangerous you need to call them.

Speaker 15 (01:56:27):
Immediately, okay, Yes i'm going off the phone and call
them in a. Second.

Speaker 5 (01:56:31):
Good.

Speaker 15 (01:56:32):
Good it's just so. Much it's just so much that
the h, fact the power outages that have been happening,
sporadically all of the cosmetic. Stuff you, know it's.

Speaker 2 (01:56:41):
Chop you know that's not, Cosmetic. Divina you it sounds
like you have some real.

Speaker 3 (01:56:46):
Issues but what you need to do is you need
to isolate them and be very. Specific the gas leak
is very. Specific but when you say all of THE hvac,
problems you're not telling us. Anything if it got cold.

Speaker 2 (01:57:01):
Tonight will you stay warm with that?

Speaker 3 (01:57:03):
Furnace and you said, yes you still haven't told us
what is wrong with the heating.

Speaker 2 (01:57:09):
System you haven't told us, Anything, yeah of.

Speaker 15 (01:57:13):
Course, Okay so the house is pretty, big so it
doesn't reach the back of the house facing the, Backyard,
okay in the front and some downstairs near the.

Speaker 3 (01:57:22):
Furnace, okay so the heating, system the heating system is
not adequate for the whole, house, yes.

Speaker 2 (01:57:31):
Okay do they say they will put in a new heating.

Speaker 15 (01:57:34):
System, No, okay they never mentioned any of. That.

Speaker 2 (01:57:41):
Okay you need, Well.

Speaker 3 (01:57:43):
Divina you need to make very specific demands in a.

Speaker 2 (01:57:47):
Letter, okay it has to be in, writing but it
has to be.

Speaker 3 (01:57:51):
Specific you can't say we're having all kinds of problems
And i'm sick and tired of this, place or.

Speaker 2 (01:57:58):
This is doing this AND i.

Speaker 3 (01:58:00):
Feel Like i'm taking advantage of because of my.

Speaker 2 (01:58:02):
Age you can't do. That you have to, SAY i.

Speaker 3 (01:58:05):
Demand that you fix the heating system so it adequately
heats the.

Speaker 2 (01:58:12):
House that's.

Speaker 3 (01:58:14):
ONE i demand that you fix the heating system so
it adequately hates the. House number, TWO i demand that the.
Gasleak i'm not going to mention because you need to
Call Excel energy as soon as you get off the.
Line the next, thing you, SAY i want the air ducts.
CLEANED i want the tub on the drain on the

(01:58:34):
downstairs tub fixed and make a very specific list so
they can look at it and take care of. It
you can't just vent all of these problems without having
a specific. Letter if you want to write up a
letter like, THAT i will go over it for you

(01:58:57):
if you'd like to make sure it's what you need
it to. Say, now there's a reason i'm telling you.
This there's a reason i'm telling you. This once you
send the landlord a very specific letter with items of
habitability like the clean air, ducts the tub drain and

(01:59:18):
the air and THE hva system not keeping the house.
Warm once you do, that then we have grounds to
get you out of your. Lease BUT i suspect if
you asked them they would let you out. ANYWAY i

(01:59:38):
have a feeling they don't want to use they don't
want to have a tenant like. YOU i think that
they probably feel like you're a pain in the. Ass
they want someone who's not going to. Complain so that
was me for a.

Speaker 15 (01:59:52):
While but the letters have already been written Written tom
everything this is halfway through the. Story all of that already,
existed been sent over and what's?

Speaker 2 (02:00:02):
Happened are they doing?

Speaker 15 (02:00:04):
Things the landlord is trying to cover his own ass
at the, moment and they willow owner's. INFORMATION i already
contacted the property management.

Speaker 3 (02:00:12):
Company, okay then you're, allowed but you better do this
under very specific. Guidelines you're allowed to withhold rent to
fix the. Issues you can't just withhold. Rent don't do.

Speaker 2 (02:00:25):
That you'll be.

Speaker 3 (02:00:25):
Evicted it has to go directly to fix the issues of.

Speaker 2 (02:00:31):
Habitability SO i have a feeling you.

Speaker 3 (02:00:35):
Don't you're twenty, three and you probably don't know what you're,
Doing so don't do it unless.

Speaker 2 (02:00:40):
You know what you're.

Speaker 3 (02:00:41):
Doing, now you said you already wrote the, Letters Then,
divina tell them you'd like to end your, lease And
i'll bet you they'll let you. Out call us back
after you ask them, that ask them to let you
out of the, lease and they probably will tell them
you want to move somewhere, Else but make sure you
get somewhere lined up before you do.

Speaker 2 (02:01:01):
That it's very.

Speaker 3 (02:01:02):
Difficult it's very difficult to.

Speaker 2 (02:01:05):
Rent a place right, now all? Right three oh.

Speaker 3 (02:01:08):
Three seven one three talk seven one three eight two five?

Speaker 5 (02:01:11):
Five?

Speaker 2 (02:01:12):
Jay what's going what's going on with?

Speaker 15 (02:01:16):
You?

Speaker 5 (02:01:16):
Jay i'm.

Speaker 2 (02:01:21):
Playing, JAY i Can't, Jay, Jay, Jay, HELLO i can't hear.
Anything it sounds like you're in a garbage Can can
you talk to me without a?

Speaker 7 (02:01:35):
Speaker, okay let me give it tough to speaker on.
Set can you hear?

Speaker 2 (02:01:43):
Me?

Speaker 7 (02:01:43):
OKAY i can hear.

Speaker 2 (02:01:44):
YOU i can hear.

Speaker 4 (02:01:46):
You.

Speaker 2 (02:01:46):
Fine what's going?

Speaker 15 (02:01:47):
On?

Speaker 14 (02:01:47):
Jay i'm Sorry i've been on.

Speaker 3 (02:01:51):
Holding, yeah, okay what's going? On?

Speaker 15 (02:01:55):
Jay you know how people.

Speaker 7 (02:01:57):
Do a spring clean?

Speaker 14 (02:01:58):
Shutter, Yeah i've been doing a fall.

Speaker 7 (02:02:02):
Clean, yeah my. Hand so, ANYWAY i called in spirit
to Mister major's wife and told Them i'm having a
minor utility bill issue.

Speaker 14 (02:02:16):
That, okay it's to be pretty.

Speaker 2 (02:02:18):
Major, okay what is the what is the?

Speaker 7 (02:02:23):
Weird i'm From SPRINGS r AND. DNBLO i apologize BECAUSE
i know it's the arrivals the Word, Jay.

Speaker 2 (02:02:30):
Jay ALL i need to have you do right now
is tell me what the problem.

Speaker 4 (02:02:34):
IS i tried.

Speaker 3 (02:02:37):
To they're.

Speaker 7 (02:02:39):
Changing are you deliver it to your? Rate? Here i'm
aware of the ADULT i have speech impediment from a
traumatic brain.

Speaker 2 (02:02:48):
INJURY i think, okay, no.

Speaker 1 (02:02:51):
No that's. Okay.

Speaker 2 (02:02:52):
Jay do you rent a? Place are you renting it
or do you own?

Speaker 7 (02:02:55):
It, well my issue, here it's a problem with utility
company and my billing right utility.

Speaker 16 (02:03:06):
Company?

Speaker 7 (02:03:07):
Okay and what you are having as a DISABLED a DON'T.

Speaker 2 (02:03:11):
I get it To?

Speaker 5 (02:03:12):
Jay? Jay is this on?

Speaker 2 (02:03:14):
Something? JAY J is this on? Something is this on
something you own or something you're?

Speaker 7 (02:03:22):
Renting my utility goes into my, Address?

Speaker 2 (02:03:30):
Jay is this address something you own or something you are?
Renting is an owned?

Speaker 7 (02:03:37):
Dress you need to put them on?

Speaker 3 (02:03:40):
Hold, Okay, kachina you need to put them on. Hold,
okay and please find out just some basics from. Him
we have to use a little discretion when we put.

Speaker 2 (02:03:51):
People go with a.

Speaker 3 (02:03:52):
Sure Thing Denver's best Roofer Excel roofing dot. Com you
don't pay a cent until you're. Content time for an
insurance checkup, free no. Obligation in, comparison Call Compass insurance
paying too much your coverage at dozens of insurance companies
find out now three oh three seven seven one. Help
you'll think you're his only customer when you Choose frank

(02:04:14):
durand the real Estate man dot com to list your
home With Remax alliance three oh three nine two zero
sixteen twenty. Two hi Tom, archino you're troubleshooter THREE o
three seven one three eight two five. Five by the,

(02:04:35):
Way Compass Insurance group will do a free insurance checkup
for the asking make sure you're not paying too, much
that you're unsured or over. Insured even you want to,
know and they'll do it free three oh three nine
nine six nine, thousand nine nine six nine.

Speaker 2 (02:04:51):
Thousand by the, way someone who was asking ABOUT k AND.
H they do have.

Speaker 3 (02:04:56):
Painting, yes the answer is, yes they paint, sigh but
they do new siding as. Well sometimes siding can't be,
painted but they'll tell you the. Truth you can trust.
Them they're CALLED Kh Painting pros and you can reach
them at khwindows dot.

Speaker 2 (02:05:11):
Com another text has to do with. Wells do we
know any Well? Diggers?

Speaker 3 (02:05:18):
Well actually, NO i don't know any well diggers. Anymore
we used, to but our current plumbing contractors do not
do wells AS i, recall and that's a very specialized.

Speaker 2 (02:05:32):
Skill. Now years, ago there was a company, mark do
you know any down there that any Well?

Speaker 6 (02:05:39):
Driggers Well Diggers Consolidated pumps And, Service and how do
you know? Them they're in Frank. TAN i just see
their sign up And i've, okay use. Them i've Never, okay, well, cool,
okay Good.

Speaker 2 (02:05:54):
Billy what is going on with?

Speaker 1 (02:05:56):
You?

Speaker 2 (02:05:56):
Billy welcome to the. Show I'm Tom. Martine.

Speaker 11 (02:06:00):
Tom we had a discount bath come. In you recommended
them and so oh.

Speaker 3 (02:06:06):
Yes in, FACT i THINK i have an email from, You.
BILLY i was just asking you mark about.

Speaker 1 (02:06:10):
It you had.

Speaker 3 (02:06:12):
Discount i'm trying to find your. Email so what? Happened
did you have a bad experience a terrible?

Speaker 11 (02:06:20):
Experience? First and first of, off we signed the contract
on doing the second gave him half of the money
eight thousand.

Speaker 2 (02:06:26):
Dollars hold on a, second hold, on hold? On why
did you put.

Speaker 11 (02:06:30):
Down half because they said we needed?

Speaker 2 (02:06:33):
Half why.

Speaker 11 (02:06:36):
Because they said they needed.

Speaker 2 (02:06:37):
It that's pretty typical with, them And genesis and a
lot of. Them, Tom, OKAY i don't like putting half,
down but go. Ahead what happened?

Speaker 11 (02:06:45):
Then and then we waited and, waited AND i finally Called,
tim who was their salesman In, july AND i, said
why haven't you done? Anything and he, said, well he
said just be. Patient he, SAID i have to order this.
Stuff they didn't show up at our door to do
any work Until september the eighth AND i let them know,
firsthand offhand that we are. Snowbirds we leave For arizona On,

(02:07:08):
halloween and sure began before.

Speaker 2 (02:07:10):
That, NO i, understand, sure, sure, Sure so what's going?

Speaker 11 (02:07:14):
On so they came in and what they did they
put it was switching. Bates what they showed me was
not what they put. In the walls are like pick
door fight. Wallpaper the kid that put him in it
just slipped over his shoulder and he put him in
like wallpaper and it's.

Speaker 7 (02:07:30):
Terrible we want to come.

Speaker 11 (02:07:31):
Out he looked at.

Speaker 3 (02:07:32):
It, now we need someone to look at. This we
don't get complaints like this about these. Guys we got
to figure out what's going go ahead from.

Speaker 11 (02:07:42):
Renovations new. Renovations come over and he looked at it
also and said it was not a very good. Job
it was not good. Material And chris came over and
looked at. Himself chris From Discount bath, said, no we
have to redo. That the pan, creaks the walls are
not what they're supposed to. Be and he agreed to

(02:08:04):
come over and redo. Everything and we, said, okay he's
going to give us a credit and come over and do.
Everything but then he tells, us, OH i can't get
a pan till eight nine. Weeks we're going to be
gone by, then and so it won't be done until
we get back In. May so we Asked nick from
renewed By energy and he said that he could get everything,
done have it all done in two. Weeks so we
wanted to cancel a contract and give it To nick

(02:08:26):
to finish this so we can get this out of
our hair and then so we can go on our.
Trips AND i found out that they're not licensed In Jefferson.
County they're not licensed in.

Speaker 3 (02:08:37):
Liquid, okay, listen this is all new to. Me we
need to look into. This chris will talk to us about.
This SO bo are you, There, yes he.

Speaker 2 (02:08:51):
IS.

Speaker 3 (02:08:52):
Bo can you take this and Call chris over At
Discount bath and let's get some answers for this. Woman
you're definitely bringing up some good stuff that we need
to go. Over so thank. You BUT I i can't
speak to it right now UNTIL i look into.

Speaker 5 (02:09:07):
IT i have.

Speaker 3 (02:09:10):
NOTHING i have nothing to say UNTIL i look into.
It BUT i promise you we will absolutely positively look into.

Speaker 2 (02:09:16):
It we don't we don't have any sacred cows.

Speaker 3 (02:09:22):
Here if somebody you, know if somebody, says, uh they've
been wronged by a. Client we give the client the
benefit of the, doubt but we want to absolutely look into.
It SO i appreciate you calling me about. It, So Deputy,
bogue thank. You three zero three seven one three eight

(02:09:44):
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(02:10:06):
you're his only customer when you Choose frank durand the
real Estate man dot com to list your home With
Remax alliance three all three nine two zero sixteen twenty
two go with a. Shot you're talking about some kind
of utility problem utility.

Speaker 2 (02:10:23):
Billing, So, jay is this a place that you own
that you're calling?

Speaker 7 (02:10:28):
About the issue IS i was a little rude with
the customer service woman down here In Colorado. SPRINGS i admit,
that And i'm, sorry BUT i sent them a check
AND i called the follow up about the check and,

(02:10:49):
yes she tried to me about this new billing, policy
and Now i'm worried she's going to send the local
police to out.

Speaker 2 (02:10:56):
Door, Sir why, now how how?

Speaker 3 (02:11:01):
Rude you Didn't but wait a, Minute, jay you didn't
threaten her or, anything did?

Speaker 5 (02:11:06):
You?

Speaker 7 (02:11:07):
NO i, said the job you're doing is become. Redundant
you're using your computers to confuse, me AND i don't appreciate.

Speaker 4 (02:11:14):
IT i.

Speaker 2 (02:11:16):
DON'T i don't.

Speaker 3 (02:11:17):
THINK i don't think anybody's going to send police to
your door for.

Speaker 5 (02:11:20):
That, Jay.

Speaker 2 (02:11:26):
What are you.

Speaker 7 (02:11:28):
Right here protecting?

Speaker 14 (02:11:30):
Us?

Speaker 3 (02:11:33):
Okay, NO i don't, know But, jay no one's going
to send. Police if you didn't threaten anyone and you
were just being, rude it's not a big. DEAL i,
mean What i'm saying is it might be a big,
deal but they're not going to send. Police WHAT i
need to know is, this what are you confused about
with the with the. Billing, WELL i.

Speaker 7 (02:11:52):
Walked into our local mailbox shut in our neighborhood In. Springs,
yeah and the point that the strange utility company is
located downtown where the local. Mailings SO i assume they
had received my. Check, okay so they want to checked

(02:12:14):
my internet banking and. Stuff you know it ain't gone.
Through SO i called it okay BECAUSE i was trying
to revolve.

Speaker 2 (02:12:24):
There but why did this? Happen?

Speaker 4 (02:12:25):
Jay?

Speaker 2 (02:12:26):
Jay why did this?

Speaker 1 (02:12:28):
Happen?

Speaker 3 (02:12:30):
Jay why did this happen all of a, sudden like,
like haven't you been paying your bills?

Speaker 7 (02:12:36):
Regularly CAN i just say it's a case of the?
MONDAYS i don't Want, okay got? It so not expect
going on on on top.

Speaker 2 (02:12:47):
Dog but but but you sent your bill in like
you normally do, right, well.

Speaker 7 (02:12:55):
No, honestly, SIR i normally just take it to the
lock box on the hurt this, okay made them Because
i'd had some billing, issues, okay, okay and SO i
wanted to make this, like, uh certain THAT i got
this utility check. In SO i took these two checks

(02:13:18):
right across the street from this local church to my
local post. OFFICE i didn't even do the drive TO
i walked in the. DOOR i put the two checks
in the.

Speaker 2 (02:13:28):
Mail, okay, okay got.

Speaker 7 (02:13:32):
In this was Last. Monday and here we are on
This monday And i'm calling. Them my check hasn't gone
through my. Bank why haven't you received my? Check and
all of a, sudden she's, like, no, no, no AND
i don't even know what she. Said, fine AND i
got read and i'd. APOLOGIZE i.

Speaker 3 (02:13:53):
Understand but right, Now, Jay, Jay, jay why don't you
wait a few more days to see if your check.

Speaker 7 (02:14:02):
CLEARS i should call the bank and talk to them about.

Speaker 2 (02:14:07):
It, Maybe, WELL i think it's a little.

Speaker 3 (02:14:10):
Soon if you mailed it on A, monday got there
On tuesday Or, wednesday and then they have to process,
it it takes longer than when you drop it in their.
Dropbox SO i would wait a few more days and
call us. BACK i would be happy to help you
track it.

Speaker 4 (02:14:28):
Down.

Speaker 10 (02:14:30):
YEAH i used to live you, know Man.

Speaker 7 (02:14:33):
SPRINGS i would mail my check there and they would
get it like and in three days it'd be done
and out and it'd be gone BY.

Speaker 2 (02:14:43):
I don't know why it hasn't gone. Through did you send?
It did you send it to the right? Address?

Speaker 7 (02:14:50):
Jay, ABSOLUTELY i used their Vod.

Speaker 3 (02:14:55):
Okay THEN i would wait a few more days and
call us, back and we'll be happy to look a
and do it for, YOU i.

Speaker 2 (02:15:01):
Promise.

Speaker 3 (02:15:02):
Okay by the, way anyone, else if you need, help
information or, referrals please go to referral list dot com
and also call us at THREE o Three martino THREE
o three six two seven eight four sixty six and
save all your problems for me