The Troubleshooter 10-09-25

Episode Transcript

Speaker 1 (00:00):
Yea ripped off.

Speaker 2 (00:07):
News you need so you don't.

Speaker 3 (00:10):
Have come running just as fast as we can.

Speaker 1 (00:16):
Shoot's gonna help coming man.

Speaker 2 (00:20):
This is the Troubleshooter Show. No Tom Martine, Welcome, Welcome
to the only show of its kind. We are here
to solve problems, answer questions, take complaints. Our goal in life,
as you know, is to make your life a little
bit better. You've been ripped off, maybe a bad contractor
we've been getting a lot of those. A bad car deal,

(00:40):
a bad mechanic, a bad repair shop, a bad dad.
It's a bad lawyer, a bad anything. We expose the
bad guys. We help you any possible way we can.
We have a list of deputies that are always standing
by to help people. In fact, I think Deputy Dmitri Suzanne.
He'll be in a little later today. We've got a

(01:01):
great guest too. We've got Nick with renew Home Innovations. Nick,
you guys do everything right. And what I mean by
that is a basement remodel, the kitchen remodel. What do
you guys specialize in, Well, you know, we.

Speaker 4 (01:15):
Really do focus on the bath space.

Speaker 2 (01:17):
I mean we mostly bathrooms in Yeah.

Speaker 5 (01:20):
Currently that is our model we've we've focused on the bathroom,
so we've.

Speaker 4 (01:23):
Kind of I think we've perfected it. Uh, you know,
we've got a lot of really cool products.

Speaker 2 (01:27):
Well that's kind of cool. You focus on one thing,
you're not going to pretend to be a jack of
all trades, correct, So you've got great plumbers that work
for you.

Speaker 5 (01:35):
I assume one hundred percent these jobs require with.

Speaker 2 (01:38):
Someone real quick and I'm going to operate to the phones.
We got full lines to start the day off. But
when when someone a company like yours that does just
just bath I assume you're going to have a plumber.
Of course, then outside of the plumber, you're going to
have a tile guy. You're going to have like would
the flooring guy be the same as a tile guy?

(01:58):
I mean? And then on tip of that, you have
probably designed people. So like what makes up what makes
up a bathroom company?

Speaker 5 (02:06):
So there's a there's a handful of features. First, you
obviously have to have a design team that can really
help a customer create the image, and that's a big
part of it. And so once we do that, we
have a select group of products that we use that
we've you know, really have have gotten very good at installing. Yes,

(02:28):
every job has a licensed master plumber involved that does
all the plumbing. I don't let any of my guys
touch the plumbing, but but my plumber got it. I
have electricians. I have HVAC guys. We're HVAC. We do
hvac but uh. And then we have electricians, and then
we have finishers. The finishers are the guys that really
create the image that the consumers looking forward to make

(02:49):
it look beautiful.

Speaker 2 (02:50):
So when we had our basement done in our old house,
so we're going back probably oh my god, fifteen years.
I had the framing done right after we moved in
because the home builder was building homes around the neighborhood
and I just grabbed his crew and they came over
and knocked out our framing. So that sat for probably

(03:11):
ten years, over eight years, and then finally I started
finishing it and we got to the point where drywall,
electric plumbing the bathroom. But I didn't have a good
finisher at the time. I was piecemealing this back then,
and finally I found a guy that came in and
I did not realize those little things that trim and

(03:33):
I mean literally the door knobs, any little thing. You
can imagine. That actually took a long period of time.
It was probably longer than almost any other part. Electrician
was one day, plumbing was maybe two days. But that
finishing everything to hand railings, everything. Man, there's a lot
to that. It's hard to find someone that's good at that.

Speaker 4 (03:56):
It makes the difference in the project.

Speaker 5 (03:58):
I mean, and we really find those guys, you know,
they're they're diamond in the rough.

Speaker 2 (04:03):
Really are Hey, Susanne real quick and I'm gonna kick
off to the phones. Michael John Eli lucky. I promise
I'll get to all your things. But yesterday we had
a young lady call in and her husband committed suicide
last year. It was a very sad sort. She didn't
have heat. I know. We reached out.

Speaker 6 (04:21):
To we reached out to fix it twenty four to seven.

Speaker 2 (04:25):
Have we heard back.

Speaker 7 (04:26):
No, it's going to be tomorrow, she said. Latest tomorrow
she will have an answer about I love it, really, Mark,
no worries. It's gonna have heat period.

Speaker 6 (04:33):
Yeah, they can't make it work. We have people that are.

Speaker 2 (04:36):
Going to We're going to get it done, but I'd
like to get that finish. Has a six year old boy,
I know, it's horrible.

Speaker 8 (04:41):
No heat.

Speaker 2 (04:41):
Six year old boy husband committed suicide financial distress. You know,
we kind of talked about that. It's a very I
think it was Bo that made the comment how selfish
it is, and I've heard that before. He's not the
first one to say it, and in a lot of
ways it is. It's a very selfish move to make,
especially when you have a young child. But I want

(05:02):
to say this, I think once someone gets to that
point where they're just contemplating suicide, let alone doing it,
there's one thing to talk about it. Teenagers. Certain you know,
kids might attempt to commit suicide five times, they're not
really doing it, or else they'd be dead. Let's just
kind of look at it that way. But I think
when someone like her husband finally gets there and does it,

(05:26):
I don't think they even realize it it selfish. My
brain is so scrambled.

Speaker 7 (05:32):
You wouldn't imagine what an absolute dark place someone like
her husband must have been in and thinking there's no
way out, no solution, no end, no light at the
end of the tunnel.

Speaker 2 (05:43):
I don't think even though it is a selfish action
from most of us looking I think that form of
depression that form of sickness. The last thing on their
brain is, oh, you know, my six year old and
my wife aren't going to have heat and I'm not alive.
They're just not thinking that dark spot all right. Three
oh three seven, one three eight two five five. I'm

(06:03):
gonna do this one real quick.

Speaker 8 (06:06):
Uh.

Speaker 2 (06:06):
It's a comment on trenches, so I'll bring John up. Basically,
we had a company yesterday did a job for a
guy running a electric feed from their house. They had
to dig a trench and basically run a one hundred
and twenty feet of whatever size fifty amp. I don't
know what it was. It was one hundred amp service
from his house over to a detached garage he was building.

(06:29):
And you know, we saw the contract, and the contract
says they're going to dig the trench, run the line,
put the dirt back on. It's exactly what they did.
Everything seemed good until it started raining. When it rained,
fifteen feet out of this one hundred and twenty feet uh,
basically washed away. And the contractor came on yesterday and said, oh,
according to our contract, who was it again, mister Electric

(06:52):
of Colorado Spring and mister Electric of Colorado Spring. So
this guy comes on and basically says, we're he's not
going to do an thing, which to me is insane.
You know, we have a difference. He basically thinks that
his contract says anything extra the guy's got to pay for.
I'm going wait a second, your contract states what you're
gonna do. He doesn't break down anything. I mean, basically

(07:14):
that's what he says. So if he wants to point
to all the little things in his contract and simply
not go back out there and get a jumpin jack
and hammer down the dirt and make it right, well,
I guess that's what you get for dealing with that guy.

Speaker 6 (07:26):
And our caller Tim yesterday had a great suggestion.

Speaker 7 (07:29):
Maybe he because he's in the electrician electrician work.

Speaker 6 (07:32):
But maybe so pete gravel would be a good option.

Speaker 2 (07:37):
There's a million ways solution.

Speaker 6 (07:39):
Man.

Speaker 2 (07:39):
It just it's amazing to me something that small, it's dirt,
it's not going to cost him anything but a little time.
I always want to say, mister Sparky, it's gonna drive
me crazy.

Speaker 6 (07:50):
Electric.

Speaker 2 (07:51):
Mister Electric doesn't want to do it. John, what is
your comment on it?

Speaker 9 (07:56):
Well, Mark, I know you're getting tired of the mister Electric,
but I've got a couple of comments. Sure, it's been
a lot easier if you get it right. What you
do when you build a trench and and I whether
it's a water line or conduit or cross country pipeline, anything,
you backfill with six with twelve inch lifts or layers.

(08:21):
You tamp it, add a little water, add a little gravel, whatever,
Go another twelve inches water, tamp until you get to
the top. Got it, And that makes life a lot easier.
If you're on a slope, then about every fifty feet
or so, put in tur three sand bags up to
the top of the trench and that keeps it from

(08:42):
washing out.

Speaker 2 (08:43):
Hey, what do you think?

Speaker 9 (08:45):
It's just ridiculous.

Speaker 2 (08:46):
It's evident you've done a lot of these. What is
your background.

Speaker 9 (08:52):
I've put in cross country pipelines that probably four or
five hundred miles. You've got it, Colorado and Wyoming. Also,
you can do win rows. If it's a slight trench,
like a one inch trench across the ditch that diverts
the water. There's left or right.

Speaker 3 (09:11):
Yeah.

Speaker 2 (09:11):
The bottom line though, is John, it's you're saying it's
just got to be done right. I mean, there's ways
to do it right, and there's ways to do it wrong.

Speaker 9 (09:22):
My suggestion would be to go in and take out
about half that third in the trench. Yep, tap that,
put a little water in it, and then put the
top half back.

Speaker 8 (09:33):
And tap it again and it'll be good.

Speaker 9 (09:35):
If it's on level ground, that might help.

Speaker 8 (09:37):
Yeah.

Speaker 2 (09:37):
I appreciate that, John. We can free that up. I
really do. He was listening yesterday. It kind of drives
me nuts. Let me ask you something, a nick, So,
I don't think you do many trenches. They don't have
much to do with bathrooms. But I want to talk
to you about the contract real quick. When you have
a contract, it basically says we're going to run one

(09:59):
hundred twenty feet of electric cable in a trench, and
you know they have what they're going to dig it
to or whatever. But that's the entire scope of the contract,
and it's gonna be five thousand dollars or whatever it is.
I don't even remember the price. So when you have
a contract like that, but then you point to oh

(10:20):
but wait, wait, wait, it says down here in the
fine print, if something else is needed, the customer needs
to pay for it. But we're talking about exactly what
you sold them. We're gonna dig it, ditch, lay the cable,
and then put the dirt back on. When that doesn't
go right, I can't understand why this guy what was
his name, Scott, I think it was Scott. It was

(10:42):
the owner.

Speaker 7 (10:43):
I believe he is the Oyster Electric.

Speaker 2 (10:46):
I don't understand why he just doesn't fix it. I mean,
what is your contract? Say, like, if you say we're
going to remodel the bathroom here, but then you get
to a point where you're putting the tub in or
pulling it out, and there's you know, there's something else.
I mean, I don't even know what it is. Let's
say there's a leak after you put the dubbin. Do
you come back and charge the customer again to fix it?

Speaker 4 (11:08):
Of course not, No, of course not.

Speaker 5 (11:10):
And you know, construction has all kinds of intricacies about it.
I mean, you know, we we get into situations where
there might be a dead space behind a shower pan,
and when we open it up because the customer wanted
more space, there's something inside there. Well I mean yeah,
you know, we generally find a way to make it work.

(11:30):
I mean, the reputation management is so critical and you
know the damage that can done.

Speaker 2 (11:35):
This guy. We're talking about dirt, and I'm not going
to harp on it after this, but I mean we're
talking about dirt. He's got to go out there and
properly cover the trench so it doesn't wash away. He's
saying it's an act of God. Nothing else washed away
besides where he worked. I mean, it's an absurdity. And
I hope he ends up doing the right thing. I
swear to God I do. It's ridiculous. This guy's gonna

(11:58):
come out of pocket for something these guys, in my opinion,
should have done. Yes, Scott, that's my opinion. You consume me,
do whatever you want. Brother God. He drives me crazy
when people are just dumb, and in my opinion, he's dumb.
I mean, it's dirt. He doesn't have to do anything
but fill a hole with dirt and pack it down

(12:20):
so it doesn't wash away.

Speaker 5 (12:22):
Well you would think, though, I mean, there's probably some
type of permitting that's going on that has he's gonna
he's accountable to the to doing the job correctly.

Speaker 2 (12:30):
It's it's nuts, but anyhow, I mean, the then he
comes on the air yesterday and this will be the
last thing I say about it. He comes on the
air and spends three minutes explaining how he's got eight
hundred great reviews and are experts, which, by the way,
we ad an expert on about it. That's all he
does for a living is dirt. Anything to do with dirt.
He's worked for Comcast, He's worked for Fortune, five hundred companies.

(12:54):
He's got every toy me and you wish we had
like earth movers, literally earth movers, a way down to
jumpin' jacks, which is something these guys could use anyhow,
Listen to this one. I'm gonna take this break. But
guess what. I can't believe it. Jeff Jolliffe, For God's sake,
this guy is the scum of the earth. He literally is.

(13:16):
I cannot believe how many people he has ripped off,
how many open court cases, closed judgments, you name it.
Jeff Jaliffe pretty much has it. Let's once again, we're
gonna talk to Michael see what his deal is with
Jeff Joaliff. But let's try to get Jeff on again.
Sometimes he's in a really good, cocky mood and it'll
come on. Everybody, hold tight and then Lucky's got a

(13:39):
problem with a Ford Fusion, and then Eli's got an
update for US one line open, three zero three, Martino, Go.

Speaker 10 (13:52):
With a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're contents time for
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three, seven to
seven to one help. You'll think you're his only customer

(14:14):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 2 (14:27):
All right, three oh three seven one three eight two
five five three oh three Martino. You know Jeff Jaliff,
this guy, if you're kind of new to this show,
for years and years and years, he's been ripping people off.
You know, generally, I would say, in my opinion, but
it's just he's had court cases. The guy's a thief.
In my opinion, he's a thief. He definitely rips people off.

(14:48):
It's crazy. The one that absolutely blew me away. And
Michael I'm gonna bring you up with Jeff if I
I could probably spend three hours on Jeff Jaliff. I've
I've gone out and served him, I think twice now.
But let me say this one. He had probably three
or four people years ago, maybe three four years ago.

(15:10):
I can't remember. If it was during COVID it might
have been, I just don't remember. But here was the
bottom line. You'd bring your car to him to get
a transmission, because you'd give you a low ball price
over the phone, something ridiculous. Or he'd advertise on Facebook marketplace.
But you end up at his shop. Back then, I
think a shop was Commerce City or Denver somewhere. So
you show up at this pit from hell his shop,

(15:32):
I think his newest shop up by BUCkies. In fact,
i've served him up there. His newest shop by BUCkies
is basically a storage unit. But anyhow, so you show up,
you drop your car off. He puts in a used
piece of crap transmission, pretends to fix it. It takes forever.
Finally he says, come get it. You come get it.
You drive it for a day. It's horrible. It doesn't shift,

(15:54):
problems left and right. You call you bitch, he says,
bring it back. You bring it back, and you'll never
guess what happens. Nick, What do you think happens when
you bring it back for warranty work by charge?

Speaker 4 (16:07):
Charge you more money?

Speaker 2 (16:08):
Nope, no, course your car is stolen. He then calls
you up, not once, not twice, not three times, multiple
people bringing warranty work back. Their car is stolen from
the lot, never to be seen again. It's amazing, It's
absolutely amazing. He's a dirt bag. Michael.

Speaker 11 (16:27):
What is your issue with Jeff Jolliff oh Man? Well,
unfortunately I dealt with him a year ago.

Speaker 8 (16:37):
Yeah, when he.

Speaker 11 (16:39):
Was at Johnstown with my son's trench.

Speaker 2 (16:42):
Is he still there?

Speaker 8 (16:42):
Up?

Speaker 2 (16:43):
That's where That's where I served him, right next to BUCkies.

Speaker 11 (16:46):
Right, he's no longer there.

Speaker 2 (16:48):
I wonder where he moved to. Hopefully we chased him
out of the damn state. But go ahead, Michael, No,
he's in Windsor Now. My god, this guy moves around
like a cockroach. I mean he is a cockroach. When
the sun comes up, he scidaddles to another city. So
what did he do to you? How did it start?
Did he work on your car? Did he sell you

(17:09):
a transmission and he was going to ship it to
you and never shipped it. What did he do?

Speaker 8 (17:14):
No?

Speaker 11 (17:14):
Last year, my son's transmission went out and we ran
into the guy at Johnstown and we kind of went through.
What I'm going through now, is we went through. It
took a month before we got a working transmission.

Speaker 8 (17:29):
Guy.

Speaker 2 (17:30):
Yeah, well, i'll tell you what. You're lucky as hell.
You still have your car. How's that? So you should
feel lucky? But where are we at now? A year later?

Speaker 11 (17:39):
Well, so we had some issues with that transmission. My
son tracked him down and he said, sure, bring it up.
He stepped up to do warranty work.

Speaker 8 (17:49):
Sure.

Speaker 11 (17:49):
Well, it only took about probably four days and he
actually pulled it off. And then I had issues with
my transmission on my truck, and I thought, well, so.

Speaker 2 (17:57):
Wait a minute, your son actually brought his car for
warranty work to Jeff Jaliff and he fixed it. Yes,
that has to be the most amazing story I've ever heard. Now,
you brought your vehicle there to get some work done.

Speaker 11 (18:15):
Well, I didn't bring my vehicle there, but I brought
him to transmission because I thought, well, he stepped.

Speaker 2 (18:21):
Up, so you pulled your own transmission, brought it to
him to rebuild.

Speaker 8 (18:26):
Correct, So what happened?

Speaker 2 (18:28):
Did he steal it? You haven't seen it since?

Speaker 8 (18:30):
What? Now?

Speaker 11 (18:33):
He had one available the day that I took my
sons up there, so I bought it and that was
this is week five.

Speaker 8 (18:41):
Yeah, it does not work.

Speaker 11 (18:43):
He's had.

Speaker 2 (18:46):
So it's been five weeks as of now. In other words,
this all went down five weeks ago.

Speaker 11 (18:52):
Yeah, well yeah, multiple times during the five So where
do we stand now?

Speaker 2 (18:57):
Do you even have a transmission? What is Jeff saying?

Speaker 11 (19:00):
Well, I pulled it out the day before yesterday, and
we're back to you. Well, I can probably have one available,
but you have to do an exchange, and we're looking
at potentially today. And I was going to text him
and see and see what excuse I get or if
he acts so he has what, Well.

Speaker 2 (19:21):
Why don't you do it right now? In fact, let's
do it live on air. Seriously, can you text him
right now? Let's know what he let me put him
on hold, Kelly, tell this guy, I'm not kidding. Tell
him to text him and let's hear what excuse Jeff's
gonna have her? Maybe maybe he's a change man, a right.

Speaker 10 (19:45):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance. Pay to much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer

(20:07):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 2 (20:17):
All right, three oh three seven one three eight two
five five. So we did try to reach out to well,
you know who, Chef Chaliff of course, Kelly, what happened?
I mean you left a message? Is that kind of
the gig? Yeah?

Speaker 12 (20:30):
But his voicemail is very odd. It's just he's ad Yeah.

Speaker 2 (20:35):
What's the phone number you left it at? You know people?
It wasn't full though people can leave a message, is
that correct? Michael? What what numbers? Michael? What numbers? He at? Michael?

Speaker 11 (20:49):
Ninety seven zero six eight nine five zero four seven?

Speaker 2 (20:54):
What's the last part?

Speaker 11 (20:57):
Five zero four seven?

Speaker 2 (20:59):
You know are YouTubers and people listening right now. Leave
them a message, be nice, say hey, you're gonna rip
this guy off to you freaking jerk. I mean, something nice.
I mean, you know you don't want to leave something like, hey,
could you please get it done because I'll tell you
what he's not going to. I mean, I hope he
comes true for you. Michael. Really, you're in better shape
than most people. And the fact your son actually got

(21:21):
something done by this guy, I mean, really is amazing.
It's true.

Speaker 6 (21:25):
I wondered if he was a plant for a second.

Speaker 2 (21:27):
Yeah, I know, I'm exactly. I wonder if it was
Jeff himself. Michael, I know you texted him. Would you
do me a favor and call back when you hear
a response, please, please, and thank you.

Speaker 8 (21:38):
Okay, I will.

Speaker 11 (21:39):
He's supposed to give me an exchange today, but I'd.

Speaker 8 (21:43):
Be great daring that.

Speaker 2 (21:44):
You know, it would be great if you go down
there and actually get an exchange. I mean, I'd actually
give kudos to this guy. That'd be great. Well, if
it works, he might you might get an exchange and
get another one that doesn't work. And it's a real
pain in the ass because you're not going to know
if it works or not. Until you do all the
labor to get it in right.

Speaker 11 (22:04):
Exactly.

Speaker 2 (22:04):
Yeah, well trust me, you're actually, once again you're doing
better than most. Free that lineup one line open three
zero three seven one three eight two five five. We've
got a quick update. No, I'm sorry, I'm going to
go to ELI first, and it is an update. So
ELI paid a lot of money for some company to

(22:26):
bulletproof as diesel. There's a f three point fifty out
there that had some problems, I mean coming out of
the factory. A lot of people acknowledge they had some problems.
I don't recall if it had something to do with
the fuel pump or whatever it is. But basically ELI
had a company for about thirteen thousand dollars, right, Eli, yep,

(22:47):
install parts and the parts are from a particular company
called Bulletproof. That's like the manufacture of the parts. And
we're not talking bulletproof as in bullets. We're talking bulletproof
as it shouldn't break down when these parts are in.
So they're kind of upgraded parts to help this diesel.
What were the parts real quick? I know one of

(23:07):
them is like an ECM or a computer, but what
were the parts?

Speaker 13 (23:12):
Well, the FIICM was the one that I sent in
and they told me that wasn't bulletproof.

Speaker 2 (23:18):
Yeah, so what happened though? So I got it? So
it's what is that called FICM. What is that at
the fuel?

Speaker 8 (23:26):
What is it?

Speaker 13 (23:27):
Fuel injection control module?

Speaker 2 (23:28):
So this control module he was having problems with. I mean, Eli,
your's story was kind of strange. You went to Walmart.
The guy at Walmart ultimately said hey, it's probably this,
and you ended up finding out that that company that
bulletproofed it actually didn't do that module. But the problem

(23:51):
is it was six years later. All this went down
like six seven years ago, and I mean, I don't
know what we could have done. Did we put somebody
on this?

Speaker 13 (24:02):
No? I was wondering if you even talk to Joe.

Speaker 2 (24:07):
Which one is Joe? Tom took this call. Originally he was.

Speaker 13 (24:11):
The manager on the invoice.

Speaker 2 (24:14):
So he's the guy that basically did said he put
this part in and didn't.

Speaker 13 (24:20):
Yeah, it actually says the guy's name on the work order.

Speaker 2 (24:23):
Did you send us that work order?

Speaker 8 (24:26):
No?

Speaker 13 (24:26):
I haven't been able to figure it out. I got it.
I got pictures, and what I mean what does that mean?

Speaker 2 (24:33):
You got pictures?

Speaker 3 (24:35):
No?

Speaker 13 (24:35):
I got. I took pictures of the of the work orders.

Speaker 2 (24:39):
Did you send them to us? Can we read them?
Or are you going to send me something I can't read?

Speaker 13 (24:44):
No, I mean you could read them if if they
would go to you, but I can't. It won't send.

Speaker 2 (24:49):
I mean, I how are you trying to send them?
This isn't hard. Wait a minute, how are you trying
to send him email? Text? I mean, what email? So
you hit the little paper clip and then click it
on on the picture. That's what I did, And what
does it say?

Speaker 11 (25:09):
I'll go to it.

Speaker 2 (25:10):
Hold on a second, Hold on, Kelly, someone maybe Suzanne
helped this guy email. I mean I've got to see
the invoice. Then, yes, yes, I will call over. In fact,
I'll instruct Kelly to get the guy on right now.
If you'll come on and give his side. Yeah, we'll
put heat under him. But I want to see the invoice.
I gotta have something. I mean, it's an email. You

(25:32):
hit the paper clip. This is not crazy, man, it's
not crazy. Hey, Lucky, what's going on with you?

Speaker 13 (25:43):
Yeah?

Speaker 14 (25:43):
I've got a Ford Fusion got a recall back in
June of twenty twenty three.

Speaker 2 (25:48):
What year is.

Speaker 14 (25:49):
It it's a twenty nineteen for the plug in hybrid fusion.

Speaker 2 (25:55):
A plug in Highbred twenty nineteen fusion.

Speaker 8 (25:59):
Okay, yep.

Speaker 14 (26:01):
And they discovered that there was a flaw in the
design of the car. And what they said was, what
does it have.

Speaker 2 (26:11):
To do with though like the engine, the battery pack,
what does it have to do with the recall?

Speaker 14 (26:17):
The recall specifically have to do with the battery energy
control module.

Speaker 8 (26:23):
I got it.

Speaker 14 (26:23):
I'm just reading this right off the.

Speaker 2 (26:26):
Okay, so, and this is a true recall. You actually
got it from the manufacturer Ford. Yes, that's correct, Okay,
so keep going.

Speaker 14 (26:35):
So we took it to Ford. They said there was
no fix. They said, don't charge the car.

Speaker 2 (26:44):
Oh my god.

Speaker 14 (26:46):
Right, so you can drive it, but don't charge it.
Just drive it as a hybrid car. And then after
eight or twelve months they sent another recall out and
they we brought the car back in and they disabled
the charging function.

Speaker 2 (27:04):
They didn't So, yours is a plug in or not?
The plug in.

Speaker 14 (27:09):
It's you can plug it in, yeah and charge it.

Speaker 2 (27:13):
Yeah, I'm reading this so basically a twenty nineteen I'm
saying this for the listeners. The twenty nineteen Ford Fusion
Hybrid does not fall under the major battery control recall
affecting similar models, and here's the recall number, but it
specifically targets the twenty nineteen to twenty twenty Ford Fusion

(27:34):
Energy plug in Hybrid electric vehicle. So that's what you have, yes, yes, sir, Yeah,
not the standard. So you've got this this whatever. Actually
it's called a twenty nineteen or twenty Ford Fusion Energy
spelled with an IE at the end, plug in hybrid
electric vehicle. Holy crap, that's a long name. So they're

(27:57):
saying there's still no fix for it. Don't plug get in,
just use it as a hybrid. And it's been how long.

Speaker 14 (28:05):
Over two years? Two years and several months three months? Yeah,
they actually disabled the plug in charge feature when we
last took it into the last recall update, so it
doesn't function at all in that regard.

Speaker 2 (28:22):
Holy moly. So do they give you any compensation?

Speaker 14 (28:27):
Well, so they made an offer to owners of this car.
They said, we will buy the car back and we
will put a fifteen percent premium on buying the car back.
Ford was very good about this, and we wanted to
take advantage of it in February of this year, we

(28:50):
contacted Ford and said, yes, buy the car back, and
they made us an offer for about eighteen thousand dollars
to buy the car back, and we accepted the offer.
And the problem that we had was that we bought
the or we paid the car off in December of
twenty twenty four and we waited for the title to

(29:12):
come and it never came. And we reached out to
Ford Motor Credit where we had the loan, and we
asked them for the title and they said they would
get us the title, and we waited for a couple
of months and we ended up calling them back over
the courses.

Speaker 2 (29:29):
Where are we at though, did you actually get the
title or that's not the issue anymore.

Speaker 14 (29:34):
Well, we did actually get the title. We need to
go to another consumer advocate to reach out to solve
the problem because even though Ford Motor Credit said they would.

Speaker 2 (29:46):
Solve the produce just for people listening and for you too,
just so you understand this for the future, Lucky, when
it's paid off, you can always go into DMV. So
if they at least paid it off in this system,
Ford Motor Credit and they actually have a lien, release
has filed with the state. So even though they didn't

(30:07):
send you the title, once they pay it off and
that lean release is in the system for DMV, you
can walk to DMV or I wouldn't walk, but you
contrive to DMV and actually get a reprint of the
title long as the lean release is off there. But
that doesn't matter. That's so what happened.

Speaker 14 (30:25):
Well, don't wait, wait, wait, don't That's exactly what I did.
I took good a notarized lien release from Ford Motor Credit. Now,
we bought the car in California, so we took it
and I was working. I just retired recently, but I
was working back in California. So when I flew back
to California, I took the nottorized Lean release and diod

(30:47):
California DMV handed it to them and they said, sorry,
we can't help you. We can't do anything. This is
an electronic title.

Speaker 2 (30:55):
Yeah, I don't. I'm talking about Colorado. Hold on, though,
I got to take this break. I'll come right back
to you. I gotta figure out where this stands. He
said he had the title. Did they pull back the
buy back offer? I don't know, but we're gonna find
out and then Dan, you're gonna be up next. He
has a down payment. I guess on a patio. I
don't know what happened there. That sounds kind of crazy.
One line open three zero three seven one three eight

(31:19):
two five five.

Speaker 10 (31:26):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies. Find out now three oh three seven
to seven to one help. You'll think you're his only

(31:47):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 2 (31:57):
You know, three oh three seven one three eight two five.
We got three hours coming up, and there is so
much going on. Susan pulled coming up Baxed hour. We're
gonna kick off with Jeff Jolliffe's criminal past, which isn't
that far in the past. In fact, there's a lot
of stuff this year, but we're gonna do that. You're
gonna be amazed at what a bad guy this is.

(32:17):
But lucky I'm guessing now looking at that recall in
the buy back offer, you took forever to get the title.
Granted it wasn't your fault, but you pass the deadline?
Is that what we're up against?

Speaker 14 (32:33):
Yeah, Ford couldn't. Ford was supposed to release the electronic
title in California and they said they would. I called
them thirty forty times and they never got it done.
And yeah, then the offer runs out July first. But
here's the kicker. They say that they ended the offer
because the fix would be in for the car and

(32:56):
it's not. So we're still left with the car that
we can't set. As you know, it doesn't functionally it's
supposed to, and we can't get it fixed.

Speaker 2 (33:04):
You know what I'd like to do. Let's have I
feel for this guy. So do you understand what's going
on here, Dimitri? Yes, I do, so why don't you
reach out to Ford with them? Okay and see if
we just can't get the buy back. They're basically saying,
you pass the deadline, and since then they actually released
a fix. Oh but you can't get the fix still,

(33:25):
it's still not there, even though they say there is
a fix, it's still not available according to everything I'm
looking at. So they do know how to fix it, Yeah,
but they can't get the parts to fix it. Then
there's no timeframe. That's disappointing, it's horrible. Yeah.

Speaker 15 (33:41):
So yeah, I'll be happy to call Fomoco and find
out if they can kind of extend the deadline for this, gentleman,
because it was their sister company, Ford Motor credit acceptance.

Speaker 2 (33:50):
Right, of course, they're the ones who kind of delayed
this whole You did you reach out in the proper
time frame and talk to them at all? Lucky about
the buy back? Is they're going to be any records
of that or no? Yeah, no matter of all right,
good good, good, hold on, hold on, Uh, Dmitri's gonna
get information. Kelly's gonna send it to Dmitri. He's gonna
be reached.

Speaker 10 (34:11):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content,
wait time for an insurance check up free, no obligation.
In comparison, call Compass insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven to seven one help. You'll think you're his

(34:32):
only customer when you choose Frank durand the real estate
man dot com to list your home with Remax Alliance.

Speaker 2 (34:38):
Three oh three nine two zero sixteen twenty two.

Speaker 1 (34:41):
Yea ripped of.

Speaker 3 (34:48):
News, you don't have, run anxious as fast as you can.

Speaker 1 (34:57):
Suit's gonna help.

Speaker 2 (34:58):
Come man, This is the Troubleshooter Show. No tol Martinez.
All right, welcome is a show, the only show that
it's guy and we're here to solve problems, answer questions,
take complaints. We're here to make your life a little
bit better. You've been ripped off or taken advantage of you,
give us call three oh three seven one three eight
two five five. We do have two lines open three

(35:19):
zero three seven to one three eight two five five.
H Nip Fox. Nick Fox with renew home Renovations joins us, Well,
any questions innovations? Oh renovations? Is that what I just said? Sorry?
That's all right, but Nick joins us, and really, Nick,

(35:40):
as we're going through the show, please chime in. I mean,
we're not going to just sit around talking about bathrooms.
We are going to talk about bathrooms. But seriously as
a business owner, chime in whenever you have something, of course,
and you know that goes for everybody. Three oh three
seven one three A two five five two lines open.
We were talking about Jeff Jolliff again. Yeah, and Suzanne
pulled up his criminal pass. Now listen, this is just Colorado.

(36:05):
We already know he's had issues in California, but just
for people here in Colorado, Suzanne, please just run down
the list quick.

Speaker 7 (36:12):
So three or four thefts, a protection order against him,
a couple of driving under suspensions, motor vehicle violations, disillusion.

Speaker 6 (36:23):
Of marriage shocker there, you know. So, yeah, that's what
he's got a lot of that stuff.

Speaker 2 (36:28):
What Gal wouldn't be just happy with Jeff? I'm amazed
what Gal would actually give up on Jeff, Or even
more scary, what Gal would Jeff give up on if
it went that way. That's even more crazy. So I'll
be dying to know if we hear back.

Speaker 15 (36:45):
Yeah, it'd be interesting if this latest felony arrest from
February had something to do with his customers.

Speaker 7 (36:50):
Well, what does it say about that to five thousand
dollars theft? He pled guilty, deferred sentence? I believe it
was Elpaso County. I'll confirm that, d So, that was
that was just a few months ago.

Speaker 2 (37:02):
Why don't we, in fact, Dmitri, why don't you reach
out to what did you say? What county was it?
Paso l Passo, to the county, the DA's office, and
put this guy in touch with him, because you see
what I'm saying.

Speaker 15 (37:22):
Yeah, I mean, what did did you say that resulted
in deferred prosecution?

Speaker 2 (37:25):
A deferred judgment for judgment, that's a really big deal.

Speaker 15 (37:30):
If you have a deferred judgment, you're on really thin ice,
big time.

Speaker 2 (37:34):
And I mean even like a traffic ticket could send
you back to jail. Yeah, it's a really big deal.
Let's let's try that.

Speaker 8 (37:40):
Yep.

Speaker 2 (37:41):
And then the other sorry, deferred.

Speaker 7 (37:43):
Sentence or sentence guilty and it was a deferred sentence.

Speaker 2 (37:47):
That's a big big deal, oh of course, because they
can just pull the deferment and put you in jail
or whatever the sentence was. And I am curious. I'm
gonna look real quick here if I put in this guy,
uh Jolliffe. I can't stand this guy. I don't even
like typing his name. Man, isn't that crazy? I think

(38:07):
I have another one. Let me see contact. I think
I have another one on them. I'll search for it
on the break that you can bring up as well.
It was a call from less than a month ago,
and the guy ordered a transmission from Jeff through a
Facebook ad he put and Jeff took his money and
said he was going to ship him to transmission and
never ship him anything.

Speaker 16 (38:28):
Oh.

Speaker 2 (38:28):
Yeah, that's the case I'm working. Was a woman, unless
it's an identical case. There's a woman out of Massachusetts.

Speaker 15 (38:34):
Yeah, this woman out of Massachusetts bought a transmission on
Facebook from Jeff Jariffe.

Speaker 2 (38:40):
That's the same one. Yeah.

Speaker 15 (38:41):
Now she tell me she just emailed me a couple
of days ago. She said there's a Johnstowne detective that's
working some case on Jeff Jolliff. So I'm trying to
reach the Johnstowne detective. That's what I do, Yeah, to
see what the hell is going on and if they're
going after jollif fun, let's let's try to.

Speaker 2 (38:58):
Get his deferred sentence reinferred. Okay, three oh three seven
one three eight two five five three oh three Martino.
Now I'm gonna go back to Eli. Eli. We have
reached out. Kelly, did you try to get a hold
of Alliance these guys. I want everybody to understand what
happened here. The main problem with what happened here is

(39:22):
a date. No matter what. That's what we're up against.
But we're going to reach out to Alliance. I have
no idea what they're gonna say. You realize they could
simply say, hey, we did put it in. It's six
years later. Maybe ELI sold it or took it out,
or you brought it to another.

Speaker 13 (39:40):
Well, yeah, the limitations states that it starts when the ELI.

Speaker 2 (39:48):
It's got nothing to do with the Statute of Limitations.
I don't care if there wasn't a statute on it.
What I'm saying is they could simply say we did
put it in, and when he brought it to get
an oil change, someone swapped it out, or someone stole it,
or he swapped it out and sold it. They could
say anything, is what I'm telling you. I mean, it
doesn't matter if you were in court and it happened

(40:11):
one year ago. They could say any of those things
as well. But we're going to reach out to him.

Speaker 7 (40:16):
Suzanne, I'm just a little surprised as a six year
old problem here.

Speaker 2 (40:20):
It's crazy yeah, And why why did it take you
six years, six years to figure this out? Why?

Speaker 13 (40:28):
Why? Well was everything that's been happening in my life? Okay,
I haven't been able to like I'm working with my brother.

Speaker 2 (40:37):
Okay, I forget. I wish I didn't ask you, honestly,
But here's the deal. Allian's auto care. I'm reading it
in Loveland, Kelly. You tried to call him a couple times, right.

Speaker 12 (40:46):
I tried to call them three times. It went to
voicemail and their mailboxes first.

Speaker 2 (40:51):
Okay, we're going to continue trying to call them. Do
you eventually get through to them when you try to
call them? Do they ever answer their phone?

Speaker 13 (41:00):
They answered it every time before. I don't know if
they would.

Speaker 2 (41:04):
Now, Well, what do you mean before? When you say before,
are you referring to hold on here?

Speaker 8 (41:10):
Hold on?

Speaker 13 (41:11):
Talking about six years ago?

Speaker 2 (41:13):
Three twenty two, twoenty nineteen.

Speaker 13 (41:16):
No, I was talking about recent them.

Speaker 8 (41:20):
Yeah, here's what.

Speaker 2 (41:21):
We're gonna do. We're gonna I'm gonna put you on hold,
And here's what we're gonna do. Kelly. Let's get that
line freed up and let's just try Alliance a few
more times. They're probably just out in the shop busy,
what's going on? But here I am looking at this
invoice sure enough, three twenty two, twenty nineteen, for Lord's sake,
it's absolutely insane, and it does say there is no

(41:43):
doubt about it. It does say work requested install bulletproof
diesel water pump EGR cooler FIICM. That's what we're talking
about in the external air cooler. And he's saying the
originals in there the bullet one isn't Let's let's try
to get him on air and ask him. And if
they don't want to come on air, let's give it

(42:04):
to Deputy Bow to dig into or Chopper, Chapper or Bow,
whoever you want to do.

Speaker 15 (42:10):
Mark, did did the our caller ever get an answer
from Alliance Soto about, Hey, you know this part I
paid for is missing? Did they ever give him a
reason why it's not there?

Speaker 2 (42:18):
I have no idea. I mean, that's that's a pretty
key piece of information.

Speaker 12 (42:22):
Well, it's an interesting story. So he basically told me
Alliance when he went back six years.

Speaker 2 (42:29):
Later, told him to hit the bricks.

Speaker 6 (42:32):
He did.

Speaker 2 (42:33):
Well, I think I might too, But it is worth
asking what did he actually say happen though, Kelly.

Speaker 12 (42:39):
They said they told him to get out. Yeah, and
then you know, don't harass us anymore about this. So
I would like, years after the fat.

Speaker 2 (42:49):
I would at least like them to come on in
all honesty and just say that. I mean, I'll keep
working on it. Is strange. I mean, think about it.
If we really think about it, this guy didn't pull
it out and sell it. I mean they could say
that he didn't swap it out. Why would he have
it and then go out and swap it out. I
can't even think of a logical reason. But it's been

(43:11):
six years, all right.

Speaker 15 (43:12):
Well, but you know, it is also reasonable to see
how a consumer who's not a mechanic doesn't know if
I see a module from the old module whatever hell
that's called, he might I mean, it's not reasonable to
expect him to notice that.

Speaker 2 (43:24):
The part his missing. Here's the other thing. And I
don't know much about this, but is it a completely
different module or do they like flash it and program
it different? I mean, I don't know.

Speaker 15 (43:34):
And how did he find out that this module isn't
in there and some other module is in its place?

Speaker 2 (43:39):
Well, according to him, this is crazy and for people
listening I'm not kidding. So he was at Walmart get
in an oil change, oh god, and he's talking to
the kid doing the oil change or the guy whatever
whoever it is, and basically they get to talking about
a problem he's having with the vehicle, and the kid says, well,
I know someone would that same vehicle, and it sounds like,

(44:02):
in fact, I'm almost positive it's his module. So that's
when he went somewhere else to basically have them look
at the module and find out it was the OEM
one not the bullet one. Okay, So that's that's kind
of how that story went down. It's nuts, all right.
We got open lines threeh three seven one three eight
two five five three zero three. Martino will take a

(44:24):
quick break. I'd love to hear from me. You give us
something to sink our teeth into.

Speaker 10 (44:34):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help You'll think you're his only customer

(44:56):
when you choose Frank Durand the real estate man dot
Com to list you home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 2 (45:19):
All right, three oh three seven one three eight two
five five three oh three Martino. By the way, Frank
Duran the real estate man. You want the best realtor,
you call Frank. I can't put it any other way.
I'll leave you with this. He sells more homes for
more money in one month than most realatures in Colorado

(45:41):
sell in an entire year. Can you imagine that in
an entire year? Frank Duran Homes dot Com. Now Jay's
got a comment. We do have lines open. Three oh
three seven one three eight two five five three oh
three Martino, Hey, Jay, what's your comment on auto repair?
Are we talking about Jeff or just in general? What

(46:01):
is it?

Speaker 9 (46:03):
This is?

Speaker 17 (46:03):
In general? It's something I hope you and Tom will
just drill into people's heads because it'll solve probably fifty
percent of the calls on automotive. When you have your
car worked on, get your old parts back. When you
have your car worked on, get your old parts back.

Speaker 2 (46:23):
Yeah, at least look at them. Some of the parts
have what's called a core, as you probably know, but
at least take a gamder at it.

Speaker 17 (46:30):
That's right, core usually has ninety days.

Speaker 2 (46:33):
Yeah, so that's you're absolutely correct in that, Jay. In fact,
I had auto repair shops forever, and we would generally
keep the parts. I mean, a core part we'd send
back almost on a daily deal, because you know, NAPA
would be in and out, you know, fifty times a day.
But if they weren't like that, even like old air filters,

(46:54):
I mean, anything that didn't have a core on it,
we kept and always offered the customer they wanted them back.
I mean that was just typical, even a belt, a hose, anything.
But you're right, that would solve a lot of problems.
But unfortunately, I don't think a lot of shops do that.
I don't think a lot of shops. So I don't
think automotive in general is nearly as bad as he

(47:16):
used to be. I don't think shops rip people off.
Now Here we are talking about Jeff Jolliffe, and then
we of course have Alliance, which we have no idea
really what happened there. It was six years ago. But
this guy's basically saying they never put a part in
and said they didn't charge them for it. And then
we know Jeff Jolliffe rips people off constantly. But I

(47:38):
think in general, if you go to a good Year
or a Firestone or a Nap Auto Parts and I
don't mean the part store, a NAP service center or
any of those places, I really don't think they really.

Speaker 6 (47:50):
Rip you off about them. We hardly ever hear about
the main players in town.

Speaker 2 (47:54):
Yeah, when it comes to stuff, Nick has basically a contractor,
and these guys do renew home innovations. It's renew Home
Innovations dot com by the way, people listening. But they
specialize in bathrooms. But I'm curious you said you started
doing some HVAC. I didn't know that.

Speaker 4 (48:15):
Well, that's kind of where I come with. Keith originally
was in HVAC.

Speaker 2 (48:18):
And how many years did you do that?

Speaker 4 (48:20):
Twenty five?

Speaker 2 (48:22):
Twenty five years? Yes, why get right in front of
the mico. Why did you exit HVAC? When did you
exit it? You did it twenty five years.

Speaker 4 (48:32):
In two thousand and three. Company was just bought out.

Speaker 2 (48:34):
Oh someone you sold it?

Speaker 4 (48:36):
Correct?

Speaker 2 (48:36):
I got you and then you got into bathrooms.

Speaker 4 (48:38):
Correct.

Speaker 2 (48:39):
So you've been doing bathrooms, I mean twenty plus years. Yeah, absolutely,
And now you're saying you got back into HVAC. I
have nothing to do with renew home innovations.

Speaker 5 (48:47):
Right, It's it's well, okay, it's a little bit of both.
I mean we're going to be branching and creating another
division of the company.

Speaker 2 (48:56):
Okay, so it's the same it's the same parent company,
but you're doing one hundred different thanks, correct.

Speaker 5 (49:01):
I mean there are two different people involved, two different
disciplines completely.

Speaker 2 (49:05):
Yeah, So what's what are you going to call that?
Is it's still going to be renew or you don't
know it's still going to be renew And when are
you going to start doing this?

Speaker 4 (49:13):
We're very very close. We're just working out all the details.

Speaker 2 (49:16):
Why let me ask you, why get back into something
that's so saturated really as a business decision. I hope
you don't mind me just being this candid, but oh
my god, man, I mean we advertise for so many
different HVAC companies, right, and including Colorado Springs. I personally
have spots out there for four of them. So I'm

(49:38):
saying it's so saturated, and it also seems what the
model is these days, is the big money comes in
and buys these companies up. Is that kind of your
end goal? You're going to build it and sell it
like you did before, you know, Right.

Speaker 5 (49:52):
Now it's more of a I think COVID actually created
a false sense of reality with homeown construction companies. Yeah,
so there was just so much work that was happening,
and so today I think a lot of companies were
in a very unique time and so we're just trying
to maybe create a little bit more of a level
business where we have a little bit more volume and

(50:14):
a little bit more opportunities to serve people. I mean,
we've got a pretty pretty large database, and so we're
just going to be able to offer some of those customers.

Speaker 2 (50:21):
I didn't even think about that. So all these customers
you've accumulated in other businesses over the years, you can
market directly to them.

Speaker 9 (50:28):
We do.

Speaker 2 (50:29):
It's a very interesting industry right now. And it's not
just HVAC. I've talked about like garage door companies. That's
a big one. We had Don's Garage Doors on a
referral list forever. Great guy. You know, we knew him personally,
Tom knew him personally. From my god forever. He was
a great guy, owner of the company, pretty big company.

(50:50):
And you know, a conglomerate basically comes in, these money
guys come in and buy them up. But they just
don't buy him up. They bought up a bunch of them.
And what's crazy is people will call Don's and get
a bid, and they might call another company and get
a bid, and it's the same damn company with two
different names. And the same with HVAC companies. I mean,

(51:11):
it's really remarkable. You think you're getting three estimates, but
in reality you're getting three estimates from the same person,
which is crazy.

Speaker 4 (51:18):
Correct, That's very common actually all.

Speaker 2 (51:22):
Kinds of stuff, right, It's really remarkable. But I also
know a lot of people. I'll tell you who does
it right. Well, everybody we talk about does it right.
But I've got someone building it up to sell right now.
I'm not even going to mention it who it is.
In fact, I'll bring up somebody else, completely different model,
completely different model. Smith Plumbing, Heating, cooling and Electric in

(51:46):
Colorado Springs. The guys with the pink trucks. We're in
Colorado Springs run KRDO.

Speaker 8 (51:50):
Right now.

Speaker 2 (51:51):
Down there live this guy does it spectacular? You know
what he did? Listen to this. I don't know anybody
else in the HVAC business. He's not in Denver, he's
only in the Springs, and he's the biggest. In fact,
I think he's climbing that fortune five hundred or whatever
ladder fairly quick or fortune ten thousand, whatever it is,
I forget it's it's a huge accomplishment. Though if you

(52:14):
go to Smith what is it Smithpink Trucks dot com,
you can actually get a price. You can get a
price on a furnace. He said. All these big money
guys came and gobbled up everybody else in the Springs
but him. They tried to get him, but he's he's
not selling, and all of a sudden they're all huge.
You want a furnace, it's going to be ten grand.

(52:36):
You want a furnace in an ac, it could be
fifteen or twenty grand, just like that. Where not even
three years ago, most of these companies could have even
been half that price. So he started advertising my spot
for him down there is literally talking about go to
his website. These big companies have come in and bought
all the other ones, even though they have the same name.
It's all owned by one company now or a lot

(52:58):
of them. And the bottom line is there pricing went
skyrocketing about and let he basically says, get the estimates
you have, go on my website and see if it's
a fair price or not. And it's working great for him.

Speaker 5 (53:10):
Yeah, that's actually pretty smart. Yeah, you know, this crazy
thing is the bathroom space. I mean, we touched hvac,
we touch electrical, we touch plumbing, you touch everything every
day and so and we're licensed in all those exceptions.

Speaker 2 (53:23):
It really fits into your model.

Speaker 4 (53:25):
Yeah, so we might as well just offer the service.

Speaker 2 (53:27):
Yeah, that's not bad. How about general plumbing services.

Speaker 4 (53:29):
All the time? Yeah, oh so you do do that.

Speaker 2 (53:32):
I didn't know that.

Speaker 4 (53:33):
Yeah, we get a lot of those calls.

Speaker 2 (53:34):
I never knew that. So if someone just basically they
bought a new toilet at home depot, you guys can
put it in. Yes, I mean water heater, you guys
can put it in.

Speaker 5 (53:43):
We we really try to focus on the tankless of
the navians. They're just incredible water.

Speaker 2 (53:48):
They're cool.

Speaker 4 (53:49):
Yeah, they're really nice.

Speaker 13 (53:50):
Yeah.

Speaker 4 (53:50):
So but we'll do any type of water here.

Speaker 2 (53:52):
You'll do any general plumbing though.

Speaker 4 (53:53):
Absolutely.

Speaker 2 (53:54):
If I want to sink put in my garage, you
guys can figure it.

Speaker 4 (53:57):
Out for me if need be.

Speaker 2 (53:58):
See, I didn't know that I had no idea. Well
I put. I had a master Master Services put one
in years ago, and it's the best thing I ever did.
And I'll tell you why. Because I have hot water
in the garage. So when I hook up the powerwasher,
I got hot water. When I cleaned the cars or whatever.

Speaker 4 (54:15):
That's pretty cool.

Speaker 2 (54:16):
Hey, Jennifer, what's going on? Jennifer?

Speaker 18 (54:22):
Yeah, I'm here.

Speaker 2 (54:24):
How can we help you? Jennifer?

Speaker 18 (54:27):
I said a question related to the I'm not sure
how to word it, the fraud insurance. And if I
tell you enough, you're going to be knowing what state
I'm from too, because I received the message from a
Senator Raphael Warnock.

Speaker 2 (54:45):
Jennifer, what state are you in? Just why wouldn't you
just tell us what state?

Speaker 18 (54:50):
Well, because because I've had a lot of problems that
have oh I've been docked, and related to what's going on,
no one listening, no.

Speaker 2 (54:59):
One listening has any idea who you are? I mean really,
so what state are you in? Is that Georgia?

Speaker 18 (55:08):
Yes, it's okay, Well, this is related to the insurance.
What I wanted to say with Reverend Raphael Warnock and
so what he sent this thing this morning that related
to Georgia Access is what he called it a Georgia
Access Portal.

Speaker 9 (55:23):
So I called the number and so.

Speaker 18 (55:26):
This automated robot picked up and went through its speel
and it said that it was going to get a
licensed person on the line. It said, the person is
supposed to be licensed. Well, it sent me to another
foreign call center worker. So the work is the call
center work is being sent outside of the United States.

Speaker 2 (55:47):
Like everybody, Yeah, I wouldn't use them. Why are you
even calling these people?

Speaker 18 (55:53):
Well, because I thought that the Reverend Warnock would be
a reputable person because he's a senator, but I guess not.

Speaker 2 (56:02):
Yeah, well he might be reputable and someone's simply dropping
his name. But what do you need help with? In
other words, are you looking for information on medicare or
what is the deal?

Speaker 18 (56:15):
Well he said that the state of Georgia has it's
called a shop and enrolled through Georgia Access Portal. Yeah,
and then it's called new Consumers. Well, what's the website?
Enrolled dot Georgia Access dot go o V is what
the website is.

Speaker 2 (56:33):
That sounds the website that sounds legit because it's a
dot gov. The only people that have a dot gov
is the actual government.

Speaker 11 (56:43):
Well I've been told though that, But Jennifer.

Speaker 2 (56:46):
I'm really trying to understand. Here's what I want to know.
Let me, let me do a commercial. I'll come right
back to you, But I want to know how we
can help you. I mean, I understand you have something
and you're going there, but what are you trying to achieve?
Do you need help with Medicare you need help picking
out insurance on their exchange there? Colorado's got an exchange
kind of like George's. So, I mean, we know a

(57:08):
lot of information, but I got to get to the question.
Three oh three Martino, go.

Speaker 10 (57:18):
With a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up, free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three, seven to seven
to one help. You'll think you're his only customer when

(57:40):
you choose Frank durand the real estate man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 2 (57:52):
All right, three oh three seven one three A two
five five, Jennifer, I'm gonna go back to you, but
I do want to tell everybody out there. Paul the Waterman,
he's got a water softener now all in installed, twenty
five hundred bucks. You realize you sing selve for five
to ten thousand dollars, In fact, more on that higher range.

(58:14):
Do the shopping call around. You're not going to get
a better price, paulthwaterman. Go to waterpros dot net. It's
a great system. He put in our system.

Speaker 3 (58:24):
We love it.

Speaker 2 (58:25):
How many years ago, like to.

Speaker 6 (58:26):
A couple of years ago.

Speaker 2 (58:27):
It's bulletproof. It's a great system, never one problem, very
low maintenance, I mean extremely low maintenance. But now they're
twenty five hundred bucks. That's ridiculous. In fact, Paul, I'm
mad at you if you're listening, because I think we
paid like four we paid more than that. We paid
like four thousand was a couple of years ago. Yeah,
twenty five hundred bucks. That's remark with my good hair

(58:48):
days though, Mark, Oh, I know you love it.

Speaker 8 (58:50):
I get it.

Speaker 2 (58:50):
I get it all right, So waterpros dot net check
him out there now, Jennifer, please tell me what the
heck we can help you with.

Speaker 18 (59:00):
Okay, My question is, with prices rising and inflation, does
Medicare become a Ponzi scam because we paid into Medicare
and now they raise the age to sixty five for
the next generation.

Speaker 2 (59:14):
Well, I don't know about a Ponzi scheme. I mean, basically,
even Social Security, I think by twenty thirty five right
now it's out of money. So I don't know about
a Ponzi scheme. But I do know Medicare in general
is actually pretty damn good. And the only one I

(59:35):
can base that off of is Martino and my parents.
I mean, they've both been on Medicare. Time's only been
on it for whatever five what year is at sixty five,
so he's been on it for six seven years. But
they paid for everything. I mean he had, he came
down with cancer, had the best doctors. He doesn't pay
anything out of pocket for virtually anything. I don't think

(59:55):
he was one nickel out of pocket in the past
year with all the treatments and the surge and the surgery.
I mean, the surgery is probably, you know, half a
million dollars. So, Jennifer, I don't think there's any issue
with Medicare right now. I sure wouldn't call it a scam. Hey,
and you said you were you said you were doxed.
What did you mean by that? Who doxed you? And why?

Speaker 18 (01:00:18):
Well, that's that's a I might need to let other
people talk and call back in because that's a whole
other topic.

Speaker 2 (01:00:27):
I'm absolutely I'm enthralled by that though. Who docked you
and why? I really would like to know. I'm very
curious about that.

Speaker 18 (01:00:36):
I don't know because I lived in a home association
at one time, and somehow it was related to an
HOA community, and I had another YouTube channel at one
time that actually was performing well.

Speaker 2 (01:00:51):
And so what did you do on the YouTube? What
did you do on your YouTube channel? What was your stick?

Speaker 18 (01:00:57):
I was just teaching across what craft?

Speaker 2 (01:01:02):
You seem to speak in tongues a little bit. I mean,
just give me the skinny on it. What did you
do on the YouTube channel? What was the craft?

Speaker 18 (01:01:10):
I just taught people how to crochet.

Speaker 2 (01:01:12):
Oh okay, oh that is so cool. Yeah, that's really cool.
So Why would that Why would someone give your information
out and say where you live and docks you because
you're teaching crochet?

Speaker 7 (01:01:25):
Yeah, I says, being docs means that your private personal
info has been collected for various sources without your consent
to shame, embarrass, intimidate, or harass you.

Speaker 4 (01:01:34):
Yeah.

Speaker 2 (01:01:34):
Who's harassing someone that's teaching people how to crochet? That's
what I'm trying to get to the bottom of.

Speaker 18 (01:01:40):
Well, I have absolutely no idea because I was in
a physically violent marriage at the time, and so I
don't know if it had anything to do with that,
but the police just got was showing up to the
house and I was. I should also say I was
in a mixed marriage as well.

Speaker 2 (01:01:55):
What does that mean?

Speaker 11 (01:01:57):
What does that mean?

Speaker 6 (01:01:59):
Like a biracial marriage.

Speaker 18 (01:02:01):
I'm trying to be politically correct. Yeah, I was married
to a man who was.

Speaker 2 (01:02:08):
Yeah, she doesn't Yeah.

Speaker 6 (01:02:11):
She just doesn't want to say the wrong thing.

Speaker 8 (01:02:13):
I get it.

Speaker 6 (01:02:14):
I don't want to anybody anymore. Get canceled.

Speaker 2 (01:02:17):
Yeah, what's what? Honest to God, what's wrong with saying
And I'm not Jennifer, I see what you're saying, But
what's wrong with saying a black guy.

Speaker 6 (01:02:25):
I mean, I I got confused there for a while too.

Speaker 2 (01:02:28):
I thought you were going to say you were I
didn't know if you meant you were married to a woman,
or you were married to two other people or a goat.
I mean, I didn't know what it was. But so okay,
But but what But once again, is someone harassing you?

Speaker 8 (01:02:43):
What? Well?

Speaker 18 (01:02:44):
The thing is at the Hoa community. Yes, they were
calling the police on he and I. This was at
the time of the insurrection, and he became physically violent
after the insurrections.

Speaker 2 (01:02:55):
What do you mean the insurrection?

Speaker 8 (01:02:57):
You know, the.

Speaker 18 (01:02:58):
Insurrection on January sixth of two, twenty twenty one.

Speaker 2 (01:03:01):
Wow, Wow, okay, you're you're well, you're definitely a Biden
gal right.

Speaker 18 (01:03:08):
I am actually out of politics. And that's why he
was pissed off at me, because I didn't realize being
married to a black man meant that I was supposed
to vote Democrat. But he actually literally was trying to
shove that and force that down my throat. He even
started telling me I had white privilege.

Speaker 6 (01:03:25):
And oh, my goodness, how long were you guys married
up and up to that point.

Speaker 18 (01:03:30):
Well, gosh, we were married for sixteen Holy cows. We
outed together a little longer than that, because we've lived
together before we legally got married.

Speaker 2 (01:03:40):
So you were married sixteen years and it fell apart
because he was pushing his politics on you and started
the white privilege thing after sixteen years. Why what happened
in his life to where this all came up sixteen years?

Speaker 18 (01:03:55):
I have absolutely no idea. Because of the fact that
he he actually had he was a supervisor in manufacturing,
so he was paid really really well, I mean, but
he started spouting this stuff. He would say little things
that was kind of demeaning, and he would say, oh, well,
I'm the kind of guy who I'm not afraid to
spend five hundred dollars on a woman or a thousand

(01:04:18):
dollars on a woman to get a little bit of
you know what I'm talking about from the woman, and.

Speaker 6 (01:04:25):
I don't need to call me DoD You guys have kids.

Speaker 2 (01:04:27):
Wait wait, he was talking to you about dropping five
hundred bucks on a hooker.

Speaker 18 (01:04:32):
Well that's what, yes, absolutely, but he didn't use those words.
He's the kind of guy who would take a woman
to eat a sandwich and then as a date, you know,
and then that's it. You know, that's the See, this
stuff doesn't come out, It comes out gradually when you
get into the relationship at the beginning.

Speaker 2 (01:04:48):
So you don't know gradually sixteen years your first sixteen
was there? Did you have kids? No?

Speaker 18 (01:04:55):
Thank goodness, we did not have kids.

Speaker 2 (01:04:57):
I second that. Let me ask you something, Jennifer. Is
it possible? And really, I don't know you? You sound
how do I put this?

Speaker 6 (01:05:11):
She sounds put together.

Speaker 2 (01:05:12):
No, I'm not saying she's not put together. She's definitely
got things going on in her mind. And I'm wondering,
is it possible that some something changed in you, like
just out of curiosity? Did you stop taking any kind
of medication or anything like that?

Speaker 8 (01:05:30):
Well?

Speaker 18 (01:05:30):
No, I was never on medication. I was like, I
was a former military spouse in my first marriage, and
so I was left kind of homeless after that ended.
Because we know that once military is done, that neither
the soldier or the wife has a place to live,
you know, so we're just kind of thrown out with
the wolves as far as that goes.

Speaker 2 (01:05:51):
Why did you get divorced? I'm enthralled by this. Why'd
you get divorced?

Speaker 10 (01:05:56):
No?

Speaker 2 (01:05:56):
The first husband the military. After he's out of the military,
they were homeless. How long were you married to him?

Speaker 18 (01:06:04):
Well, I was married to him for eighteen years. But
she in our marriage, she was physically violent and he
had a chain of command that I actually told them
he was physically violent. They took him to the.

Speaker 14 (01:06:15):
Barracks for cover.

Speaker 2 (01:06:16):
Hold on a second Jennifer three ol three seven one
three A two five five Daniel and Jay, I promise
I will get to you, but I'm.

Speaker 6 (01:06:24):
I'm Jennifer's fascinating.

Speaker 2 (01:06:26):
She is fascinating. I mean, if she lives in Georgia.
She called up about a healthcare scam and she's got
a very interesting to save the least life.

Speaker 10 (01:06:41):
Go with a sure thing Denver's best rufer excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only

(01:07:02):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 2 (01:07:13):
All right, three oh three seven one three a two
five five. What was her name, Jennifer suse In. I
forget it was my Yeah, we she hung up. I
don't know, I'm I think she was, Uh, I don't know.
She seemed like a nice lady, had a lot of problems.
I was just kind of interested in what she had
to say, to be honest. Three oh three seven one

(01:07:34):
three eight two five five. Jay has another comment on
auto repair, and then Daniel's got a problem getting a
down payment return. So Daniel, hold on, Jay, what is
the comment? You have another comment on auto repair? You
said always get your parts back. I agree with you.
What was the second thing?

Speaker 7 (01:07:52):
Uh?

Speaker 17 (01:07:52):
The second part I was hoping to point out was
I would say, I listen all the time. Seventy percent
of every call about car repairs goes like this. I
had a problem in my car. I took it to
the dealer. I took it to a shop. Sure, they
charge from eight hundred bucks for throwing anything, eight dollars

(01:08:13):
for a starter. Yeah, and now I'm having the same problem.
But now I took it back and they said I
need a fifteen dollars fuel pomp.

Speaker 2 (01:08:23):
Yeah, that you need something else. In other words, they
misdiagnosed it.

Speaker 17 (01:08:27):
Yeah, did I need a starter? And you'll call Kevin
or somebody and I'll say, I don't know, you have
the old one. We can test it.

Speaker 2 (01:08:36):
Yeah, that's true. But the problem with the starter they
do rebuild them, and there is a core. But you're right,
I mean, yeah, I mean there's a lot of things
the everyday person can do.

Speaker 10 (01:08:45):
Go with a sure thing Denver's Best Roofer Excel Roofing
dot com.

Speaker 2 (01:08:49):
You don't pay a cent until you're content.

Speaker 10 (01:08:55):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 13 (01:09:16):
Yeah, rip.

Speaker 3 (01:09:23):
News. So you don't have come, you'll come running just
as fast as we can.

Speaker 1 (01:09:32):
Shooter's gonna help come, man, This.

Speaker 2 (01:09:36):
Is the Troubleshooter Show. No Tom Martinez, Welcome my friends
to the only show of a skin. We're here to
solve problems, answer questions, take complaints. You got a problem
with the contractor or a landlord or anybody out there.
I've got a couple deputies right now that are kind
of twiddling their thumbs. I know, Deputy Dmitri, you're actually uh,

(01:10:00):
you're hard at work on this, Chef Jalaff.

Speaker 15 (01:10:02):
Yeah, I'm following up with the police department. Apparently there's
an officer working.

Speaker 2 (01:10:06):
The case over there, and he left him a message.
Uh yeah, left them two messages, and then you're going
to get all of him. Jeff's attorney. Yeah, you know,
it's kind of weird.

Speaker 15 (01:10:13):
This is the attorney who represented him just a few
months ago, a couple of months ago, criminal case. But
I can't find the phone number for this attorney.

Speaker 2 (01:10:22):
That's gonna say he probably screwed him. Jeff probably didn't
pay him. Probably probably he owes his attorney's some money,
you know, or he traded him out for a funky transmission.
And now the guy's pitched no one. I can't find
a phone number. He can't get to work all right,
three oh three seven one three A two five five.
Hey Daniel, what is going on with you? Daniel, Oh, hi.

Speaker 16 (01:10:49):
Hi, Yeah, I uh bought uh or didn't buy?

Speaker 2 (01:10:56):
Hey, you're coming in and out? Can you take us off?
Blue tooth or whatever you got going there? I'm here
in every other word, sir, Okay, hold on, no problem.

Speaker 6 (01:11:10):
It always happens at the worst time mark you know.

Speaker 2 (01:11:12):
Oh absolutely, Remember when Bluetooth first came out and you
could always tell when someone was in the car. All right,
go ahead, sir. What's going on?

Speaker 8 (01:11:21):
So?

Speaker 16 (01:11:22):
I inquired about a devor patio masters and they called
me and we sent up appointment and I had everything
established and my whole intent was to go with them
for to extend a petio for concrete. Got it, But

(01:11:44):
some other circumstances happened and I needed that money back.

Speaker 2 (01:11:50):
Unfortunately, now when you save money, so you paid them
up front, right, did they end up Daniel? Did they
end up doing any work at all? Or no work
at all?

Speaker 16 (01:12:00):
And you just want to because I was waiting for
my ah awig to get approval.

Speaker 2 (01:12:06):
Okay, So but they did they approve it?

Speaker 3 (01:12:11):
Yeah?

Speaker 2 (01:12:11):
Okay, But then something happened in your life financially or something,
regardless of what it was, and you don't want to
do it.

Speaker 16 (01:12:21):
Right, well, yeah, and so had I set up a meeting.

Speaker 2 (01:12:26):
Do you mind if I asked what changed? Was it
a financial circumstance? I'm curious what changed?

Speaker 16 (01:12:33):
It was a family issue? Okay, a medical issue?

Speaker 2 (01:12:37):
Okay, got it. So ultimately you don't want to do
the patio How much did you give them as a
down payment? Five thousand, five thousand? How much was the
whole job?

Speaker 16 (01:12:50):
Around twelve?

Speaker 2 (01:12:52):
Okay? So let me ask you this. I'm sure you
have tried to call these people and say, hey, I
don't want to do it. You haven't started any work.
Can I have my five grand back? What do they say?

Speaker 9 (01:13:03):
So?

Speaker 16 (01:13:04):
Actually, I had a meeting with the guy named Marty.
He's the face of Dever patio Masters.

Speaker 2 (01:13:11):
So kind of like your project manager or is he
the owner?

Speaker 16 (01:13:15):
I think he's the owner?

Speaker 2 (01:13:16):
Okay, So, and we get an agreement to.

Speaker 16 (01:13:22):
At least get some of my money back.

Speaker 2 (01:13:26):
But how much was he offering out of the five thousand,
three thousand?

Speaker 16 (01:13:32):
And then they'll keep twenty one as a retainer? What
did future product?

Speaker 8 (01:13:38):
Oh?

Speaker 2 (01:13:38):
So they'd give you credit towards a future project. That's
that's kind of interesting. Would you have a future project
with him? Or probably not at this point.

Speaker 16 (01:13:52):
Now, I'm very frustrated.

Speaker 2 (01:13:57):
Well, hold on, though, what does the contract say about deposit?
Is it nine refundable.

Speaker 16 (01:14:03):
After ten days?

Speaker 3 (01:14:04):
Yeah?

Speaker 16 (01:14:05):
It was beyond So I started the contract on ninety seventeen,
and it's.

Speaker 2 (01:14:12):
So the contract says. The contract says you have ten
days to cancel it and then you get your full
deposit back. But you went past the ten days.

Speaker 6 (01:14:21):
And I'm sorry I missed it. Why did he cancel it?

Speaker 2 (01:14:24):
Financial reasons or a family matter? A family matter? He
just for whatever reason.

Speaker 19 (01:14:29):
Yeah, I don't.

Speaker 16 (01:14:30):
I don't need a petio. It's just it was for me.

Speaker 2 (01:14:33):
I gotcha. So let me ask you this. You're out
of contract with him, they're willing to give three thousand back. Hey,
Nick Fox renew Home Innovations. You guys take a down
payment when you go in for a project, right always.
So if you I'm trying to look at this, I

(01:14:53):
usually look at this from the consumer advocate side, but
because you're in studio, I want to look at it
from the business owner's side. I would say, personally, I
think they should give you all your money back. Daniel
and I we're going to call over there and see
what they're saying, but I can understand. For example, I
don't know about concrete though, That's why I'm going.

Speaker 3 (01:15:15):
I don't know.

Speaker 2 (01:15:16):
They didn't do anything. They didn't order anything.

Speaker 8 (01:15:19):
Nick.

Speaker 2 (01:15:19):
If you're doing a full bathroom, well well hold on, Daniel,
hold on, if you're go ahead, No, were you going
to say they did order something?

Speaker 16 (01:15:27):
What were you going to say they said they ordered
the concrete.

Speaker 2 (01:15:32):
Well, what does that mean? You generally you call up
and you have a truck show up. I don't know
what money they would be out.

Speaker 7 (01:15:39):
Well, how many days before the job was to start
did you cancel?

Speaker 2 (01:15:43):
Was it like the day before? Well, we didn't agree
to have any You don't even have a date a.

Speaker 16 (01:15:51):
Day to start because I was still waiting for my
age away Scotch.

Speaker 2 (01:15:55):
So I don't know what they would be out. But
here's where I wanted to go back with you. Being
a business owner. I can understand you come out to
my house and I say, yeah, I want that tub,
I want this toilet, I want this glass, and you
order it from my job, and then I cancel. You're
stuck with all this stuff.

Speaker 8 (01:16:15):
Correct.

Speaker 2 (01:16:15):
And the other thing is when you have cruise running.
Landscapers are a big one when you have cruise running
and you have a day booked to come out and
trim trees or do whatever, and all of a sudden
that person cancels. I mean you lose revenue for that day.
You could have been doing something else.

Speaker 5 (01:16:33):
Those are everything you just said is the challenge that
we face whenever we do a project for consumers. A
lot of the materials that we purchase they can go back.
I mean there may be a restock fee that we
get stuck with, but there's a lot of materials that
are actually custom materials.

Speaker 2 (01:16:50):
Oh sure that will you know the plus, Like I said, though,
you're also booking out those days you're sending your plumber,
you're doing your week, your monthly calendar, and you're sending
your plumber out to Joe Smith's house that day, or
you could have sold them to send him somewhere else
if Joe Smith didn't cancel. But in this case, I

(01:17:10):
can't think of anything that with a cement company. I mean,
he goes to a landscaping company. All they're going to
do is call up whoever they use for their mix,
and the truck and the pump is going to show up.
But they didn't even have a date yet I can't
imagine what money they're out of. I guess Mark.

Speaker 7 (01:17:28):
My only thing is it's like he knew exactly what
he was signing up for when he gave that deposit.

Speaker 6 (01:17:33):
So I'm trying to I'm trying to play the other.

Speaker 11 (01:17:37):
I get it.

Speaker 2 (01:17:38):
According to the contract, it says what it does. They
did offer him three thousand dollars. But I'm saying, this company,
let's try to get them on. What was the deposit amount,
What was the name of the company. And listen, I
don't think these people did anything wrong. I'm hoping they
just decide to, you know, do a little better. What's
the name of the company, Daniel, It's called Dever Pettio Man,

(01:18:00):
Denver Patio Masters. Hold on, hold on, Kelly, Let's try
to get him on. I really want him to understand.
I'm not mad at him at all. I would just
like to understand what they're out. I mean, just because
you have a policy. I'll give you an idea, Excel Roofing,
if you sign a contract with Excel Roofing for a
roof on Tuesday, and they're not going to be able

(01:18:22):
to start that job for you know, a month or
so after a big hailstorm or whatever and you change
your mind, they're gonna let you out of that contract
without even blinking, Without even blinking, you know, unless if
they ordered something special. But in the roofing business, that
almost never happens. It's a damn shingle. Most homes have
the same thing on them. I'm different, maybe a different color,

(01:18:43):
but it's whatever. They'll let you out of the contract.
The other one.

Speaker 8 (01:18:48):
The other one.

Speaker 2 (01:18:48):
I'll tell you, Frank Dran the real estate man, if
three four, five weeks goes by and you don't think
he's performing or for whatever reason, he'll let you out
of the contract. There's absolutely no out about it, and
they really didn't lose anything just a little time. Let
me ask you this, Nick. If someone signed something with
you and you know, let's say four or five days ago,

(01:19:10):
and something changes in their life, their spouse dies, they
lose their job, whatever the hell it is, I mean,
are you gonna let them out?

Speaker 8 (01:19:17):
Yes?

Speaker 2 (01:19:18):
Yeah. I don't understand why a cement company wouldn't just
let them out. I really don't. So I would love
to get these guys on three oh three, seven, one,
three eight, two five y five.

Speaker 10 (01:19:35):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only

(01:19:56):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance. Three
oh three nine two zero sixteen twenty two.

Speaker 2 (01:20:12):
All right, three oh three seven one three eight two
five five three oh three Martino. We're talking about a
landscaping company, and I am curious people out there what
they think of this. We get this call all the time,
but it's a cement company. I don't know what they're
out I don't think they did anything wrong. They might
have booked time, but I don't think they actually called
and booked anything with the cement company because there wasn't

(01:20:35):
a date yet. So I am curious what people think
about that. And we do have lines open. Three oh
three seven one three eight two five five three oh three, Martino, Kelly,
you called over to what's the name of the company again.

Speaker 12 (01:20:46):
Denver patio master?

Speaker 2 (01:20:48):
Who'd you talk to?

Speaker 12 (01:20:49):
I left a message from Marty who is the owner
of the company. He's in the field right now.

Speaker 8 (01:20:54):
Oh.

Speaker 12 (01:20:55):
I also talked to Deanna who is the office manager,
got it who based Lee said to me that Dan
had signed the contract and they were in good faith
returning three thousand of it even though he was past
the time.

Speaker 2 (01:21:10):
You know, honestly, I want to ask Kelly this, what
do you think? Honestly, what do you think?

Speaker 12 (01:21:15):
I think they're being very, very generous by giving him anything.

Speaker 6 (01:21:19):
Well guess he was a total deposit five thousand.

Speaker 2 (01:21:22):
Well, not only that, they're saying three thousand and two
thousand in credit, which isn't going to do any good
because he's not going to use him. Well, you know,
I mean, hey, Dragon, what do you think? Honestly? Man,
if this was you, I don't know what happened. In fact,
I'm just going to ask hold on, hey, Daniel, please,
because we're discussing this. I would like to know what
happened to why you canceled?

Speaker 7 (01:21:42):
What was it?

Speaker 16 (01:21:45):
It's just a family shoe. I'd rather have that money
going toward the needs of the family than a penny on.

Speaker 2 (01:21:55):
Okay, that's fair enough. Hold on, so dragon, give me
your honest thoughts on it. So it's a man. There's
no custom parts there. But the guy did agree to it.
I mean, what do you think he signed the contract
for it.

Speaker 19 (01:22:06):
They are being generous enough to give him the amount
back that they've agreed to. I mean, they have the
contract stating as much. Yeah, is the company really out anything.
They probably didn't order the contract or get order the concrete,
or get the trucks.

Speaker 2 (01:22:19):
Ready to go, or there's no way they did.

Speaker 19 (01:22:20):
But that's not the contract that they signed.

Speaker 2 (01:22:24):
And by the way, can let me ask you this though,
hold on both of you because you both basically are
coming from the same thing. How about if the guy's
wife died. How about how about if the homeowner himself died?
In other words, the house is going to be up
for sale. They definitely don't need a patio. Is there
any circumstance you guys can think of, and you don't
have to tell me what they are where they should

(01:22:44):
give the money back or they signed the contract. That's that.

Speaker 19 (01:22:49):
I'm from a family of business owners. In business is business.
I'm sorry. I mean, if if you wanted to give
some good graces, you certainly can. You're the courseness owner.

Speaker 12 (01:22:58):
But the contract is the contract, and I believe they
are being fourth right and giving at least some of
his money back. But let me tell you what else,
Deanna said. This meeting happened yesterday, and he was told
it could take up to seventy two hours to process
the refund.

Speaker 2 (01:23:16):
Yeah, that's rare, so it might be.

Speaker 12 (01:23:19):
A little bit early for him to start.

Speaker 2 (01:23:21):
Well, no, he understands the three.

Speaker 16 (01:23:25):
I was not told seventy two hours. Yeah, so it Oh,
I was told fifteen minutes.

Speaker 2 (01:23:31):
Was it on a credit card or.

Speaker 16 (01:23:32):
What it's on a credit card?

Speaker 7 (01:23:35):
Yeah?

Speaker 2 (01:23:35):
Well, okay, I'm going to tell you right now, if
we refund somebody for whatever reason it takes three days,
I don't know what else to tell you. I mean,
on the credit card. Listen, Daniel, I don't think you're
worried about the three thousand going back on the credit card.
You just want the whole amount, right, it doesn't matter.

Speaker 16 (01:23:54):
I just had no communication thereafter the meeting. I thought
I was gonna thought the meeting went well, okay, Unfortunately
it just didn't seem right.

Speaker 2 (01:24:07):
Well, Okay, I mean I get it. I know where
he's coming from.

Speaker 6 (01:24:09):
I feel bad for this company. Well, yeah, I didn't
do anything wrong, That's all I'm saying.

Speaker 2 (01:24:14):
Definitely didn't do anything wrong. In fact, they're offering three grand. Nick,
what would you do you? I mean, you own renew
home innovations. You know your average project is probably over
ten grand. I mean, so what would you do in
a case like this? You're nothing out of pocket, you
know the circumstance. I don't got to go through it. Well,
I'm going to be very straight. I think that sometimes.

Speaker 5 (01:24:37):
You're in a better position to let it go than
to try and fight to save something, even though you know, now,
if I have cost in the job, you're.

Speaker 2 (01:24:46):
Going to charge whatever the costs are.

Speaker 5 (01:24:48):
But if you're going to go into an adversarial situation
with a customer that's you know, has making a decision
that they don't want to do business, well, not.

Speaker 2 (01:24:57):
Only that he's calling up a radio station about I
mean just but but you know, I get it, Daniel,
I mean basically i'd take it. I'm just gonna end
it with you. I mean, I don't know what else
to tell you, Daniel. They're not gonna they're gonna refund
the three thousand. That does take seventy two hours. I mean,
I don't care. If Walmart refunds your credit card, it

(01:25:17):
usually takes three business days. I don't know why. I've
always wondered that, though. How come when I give you
a credit card, or someone gives me a credit card,
literally you have I have my money the next day
as soon as I batch out. I mean literally, I
could batch out at noon. I might even have the
money that day. But when you do refund somebody, it

(01:25:38):
takes three days. I've never understood that. I just don't.
But Daniel, if you don't see that three thousand, feel
free to call back. I did want to ask you, though, Dmitri,
what do you think?

Speaker 15 (01:25:49):
Well, you know, I have to disagree with Dragon, respectfully
disagree with dragon, he said. A contract is a contract.
That's true, But a contract has two sides that each
have a responsibility. Customer pays, the provider of the service
provides a service. So in this case, the customer paid,
the provider provided nothing incurred zero to negligible costs. So

(01:26:11):
this money that they want to keep is strictly a
windfall profit for them.

Speaker 19 (01:26:16):
Did they come out and measure anything. Does they do
any work at all to do well?

Speaker 2 (01:26:22):
I'm sure they went to the job.

Speaker 19 (01:26:23):
So that's that's cause for keeping it in my book.

Speaker 2 (01:26:26):
Well, not all of it, you know, they do deserve
to get paid.

Speaker 8 (01:26:30):
All of it.

Speaker 2 (01:26:31):
Well, but they offer them a store credit for the
part they are keeping.

Speaker 4 (01:26:36):
Very generous.

Speaker 15 (01:26:37):
However, this two thousand dollars that they're keeping is primarily
most of it is a windfall profit for them for
doing absolutely no work.

Speaker 2 (01:26:47):
Trust me, I'm I'm I'm leaning more towards you, even
though the contract. I don't think the company did anything
wrong this call. The reason I'm really deep diving into
this is because we get this call all the time.

Speaker 15 (01:26:59):
Oh and we get this not only this call, but
we get this kind of contractor attitude all the time.
I've worked a large number of these cases where something
goes wrong, the work has to stop, or the contractor
walked away, or the customer went broke, and the contractor
feels like they're respond that they are entitled to the
one hundred percent of the profit that they counted on

(01:27:19):
at the beginning of this contract. And that's that's just
the windfall profit. And there's no there's no logical justification
to get all of your profit even though the work
hasn't been done.

Speaker 2 (01:27:29):
Well, they're not getting nearly all the profit, but I
get it. I'll give you an idea where think of this.

Speaker 8 (01:27:36):
You have a sale.

Speaker 2 (01:27:37):
Do you have sales guys?

Speaker 4 (01:27:38):
Nick?

Speaker 2 (01:27:38):
Absolutely? So, when you get a deposit? Are they paid
out of the deposit? The sales, the whatever they are.
I guess what I'm saying is are they paid on sales?
I mean most salespeople are paid on sales.

Speaker 5 (01:27:51):
Most of the people are. Most salespeople are paid commission.

Speaker 2 (01:27:54):
Yeah, so when do they get their commission?

Speaker 8 (01:27:57):
If?

Speaker 2 (01:27:57):
Do you pay out your commission when the job's done
or when the sales done? Both both? So if you
did cancel it, you are already out, or you've got
to go to that salesperson that spent that time maybe
going out and measuring the concrete and putting the bid together.
They might have already paid that person. I don't know
if they did or not. But let's say that person

(01:28:17):
makes a thousand bucks out of that twelve thousand dollars sale.
I mean, what do you do? You go back to
your sales guy that spent half a day there getting
everything together selling. He makes some money, now you yank
it out of his check. That's a little weird.

Speaker 15 (01:28:31):
It's a little weird. But I personally had that experience
several times. I used to have a sales job where
I was paid primarily on commissions, and sometimes these sales
went south. Yeah, not because of anything we did wrong,
but the customer did wrong to make your money. Yeah,
I mean not in a confrontational way, but I understood that. Look,
we need to collect the entire check for the entire

(01:28:52):
job before we talking about entire commission.

Speaker 2 (01:28:54):
Susan your last what do you think? Then we're onto
something else.

Speaker 7 (01:28:57):
I just.

Speaker 6 (01:29:00):
Man, Mark, I'm just on the fence about it. I
get both sides of it.

Speaker 7 (01:29:03):
But I do feel bad for the company because they
didn't do anything wrong.

Speaker 6 (01:29:06):
That's all I'm saying. Yeah, in a lot of talked
about on the air.

Speaker 2 (01:29:10):
And yeah, but not in a bad way. I would say.
I would bet the majority of listeners think they're doing
a good thing. They are giving them three thousand dollars
out of the five and a two thousand dollars credit
to you, So I mean, really, he's not going to
use a credit, he says, But there it is. Maybe
he can sell that credit to somebody, like if your neighbors, Like,
if your neighbors need something, Daniel, maybe you know two

(01:29:32):
thousand dollars discount. Maybe you get a thousand from your neighbor.
I mean, there's got to be something, man, you can
do with that credit, or maybe do a smaller job
or something. I don't know.

Speaker 12 (01:29:41):
Well, I can also tell you from just leaving a
voicemail for Marty it was really professional, because I've left
a lot of messages. Sometimes you just get automation. Sure,
this was very professional, you know, thank you for reaching
out to Colorado Patio Masters.

Speaker 2 (01:29:57):
You fish, Marty.

Speaker 12 (01:29:59):
I'm probably in the field right now, but please leave
your number and I will get back to you as
soon as possible. That doesn't happen a lot a lot
of times. It's automated, and then maybe they'll say their
name or something like that, and then you have to
leave a voicemail that nobody ever returns. And in talking
to the office manager, obviously she couldn't come on because

(01:30:19):
they've already been told only the owner can come on
to speak about stuff like this.

Speaker 2 (01:30:24):
Yeah, which is fair.

Speaker 12 (01:30:25):
And she's telling you that, and she literally was very professional.
She wasn't confrontational.

Speaker 6 (01:30:31):
So I really think this is a.

Speaker 12 (01:30:33):
Very good company and they're doing the right thing.

Speaker 2 (01:30:35):
All right, we got to take a break, Daniel. That's
about it. If they don't come through with what they
told you, call back, but you got to give them
at least three business days.

Speaker 10 (01:30:49):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out Now three all three seven
to seven to one help. You'll think you're his only

(01:31:11):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 2 (01:31:25):
You know, I find myself arguing with someone on YouTube.
They don't think a person or an attorney.

Speaker 6 (01:31:33):
Oh it should get a red or should have a retainer.

Speaker 2 (01:31:36):
Well, I don't know any attorney with the exception of
personal injury. They're basically saying, when the job's done, yeah,
they get billable hours. First of all an attorney, they
have to hold your money and trust her. They can
be disbarred, they can lose their livelihoods. So you have
more protection with an attorney having your money than pretty

(01:31:56):
much anybody else. But the flaw, the huge flaw on
what they're saying. Imagine I go to Joela's era and
I murdered somebody, and I hire Joe for this entire trial,
and he's got expert witnesses, he's paying, and he has
all these people he's paying and puts on the song
and dance the pony show. And I'm found guilty because

(01:32:19):
I did it. Okay, now I'm going to prison forever.
So I say, eh, too bad, Joe, I'm not going
to pay you a good old boy.

Speaker 6 (01:32:27):
So Mark on.

Speaker 7 (01:32:28):
YouTube ten light Star, Oh one, you're listening, man or
gal whatever. Criminal lawyers are court appointed maybe for people
who can't afford an attorney.

Speaker 2 (01:32:37):
But now if you have no if you can't afford
an attorney, that's defe ford a porning.

Speaker 6 (01:32:41):
Do you can go hire an attorney all day long?

Speaker 2 (01:32:44):
Or how about a state planning? Take someone like McKenzie
or Brad O'Brien. Take Brad O'Brien, who does everything real estate.
You go out, you have them do all the research,
do the work. They put together the trust, the will,
the deeds, they do everything, and they hand them to you.
The work's done, and you don't pay them. I mean,
they'd get screwed all the time. I mean, that would

(01:33:06):
be insane to do that. It's one of the few
things that when someone is doing brain work like that,
I have no problem. You pay the retainer and they
take out of that trust fund it is a trust fund,
and they show you the billable hours. I have worked
four hours, Here's what I've done, and I took five
hundred dollars out of my trust account that you funded.

(01:33:28):
I have no problem with that whatsoever. I don't even know.
I don't even know why I'm spending time on that.
I mean, honestly, man, it's I hate to say it
to our YouTube listeners, but it's moronic. That's something more onic.
The best one I can say is a criminal defense.
If I'm going to prison for the rest of my
life because I murdered someone in and Joe didn't get

(01:33:48):
me off, why would I pay them?

Speaker 15 (01:33:51):
Mark These people get paid upfront. I mean, every attorney
I've ever talked to who does criminal defense.

Speaker 2 (01:33:57):
Work, gets a deposit. They all then they build against it.
So it's getting some very difficult for them to get
stuck with an unpaid bill.

Speaker 4 (01:34:04):
Didn't you think?

Speaker 2 (01:34:05):
I think it's crazy?

Speaker 11 (01:34:06):
Now?

Speaker 2 (01:34:06):
What is kind of strange is? I mean, how do
doctors work? Here's the problem. Doctors you throw in the
entire healthcare system. So you generally don't walk into a
doctor and go, hey, I want a trachy on them.
Ere you know, I need my ear operated or well, okay,
I wonder how this works with a nose job, something
someone's paying cash for. I mean, does a does a surgeon,

(01:34:27):
a plastic surgeon for lack of a better word, do
you pay them up front? I have no idea. Or
do you pay when your nose is done? I have
no clue. Actually, wow, I mean think about that because
generally you're going through insurance. I don't think I've ever
paid cash for.

Speaker 6 (01:34:42):
A plastic surgery.

Speaker 7 (01:34:43):
If I went in for let's just say, a boot job,
that's not going to be run through insurance unless it
was due to cancer or something.

Speaker 2 (01:34:50):
Right, Yeah, So but that's what I'm seeing. A plastic surgeon.
Do they do you pay up front. I mean, do
you pay when the job's done. I would argue if
I was a plastic surgeon, they and you know, yeah,
they give me a boob job. Now i'd look funny.
But okay, they give me a boob job, and I
get a nose job, and you know, while you're in there,
tighten the cheeks. Make my ass look better. I mean,

(01:35:11):
whatever it is.

Speaker 7 (01:35:12):
What about the call we got with the kid and
the braces and mom wasn't paying for the braces.

Speaker 2 (01:35:17):
Yeah, remember that that was horrible.

Speaker 7 (01:35:19):
And then the doctor wouldn't take the bracelets, take the
braces off, started cutting his gums and spotting his teeth
and whatnot.

Speaker 15 (01:35:26):
Well, let's go back to your example. Can you describe
the repossession procedure if you don't pay the doctor?

Speaker 8 (01:35:32):
Oh my god, but.

Speaker 2 (01:35:35):
Show shows up, you get all that work done, and
then you just simply stiff the guy. I would guess
most plastic surgeons probably have money up front of some
sort right of something.

Speaker 6 (01:35:48):
Yeah, but I think you also sign all kinds of agreements.
I don't care.

Speaker 7 (01:35:52):
If you're just going to a dentist with insurance, you're
signing all kinds of I agree to my financial responsibility
blop blah blah blah blah.

Speaker 6 (01:36:00):
I'm sure they do the same thing so they can
sue you.

Speaker 2 (01:36:02):
Now, our accountant, I've had the same accountant forever. When
he's done and our taxes are filed and it's all done,
that's when I pay him. I mean, that's when he
bills me. He doesn't bill me before. I never thought
about it, like you know, I mean, I don't know.
It's just I mean, I've known the guy and use
him forever. I assume he does that with all his clients.

(01:36:23):
But that's so curious. Some professions, it's pretty standard and
we just do it. How about a restaurant. I've never
walked into a restaurant and prepaid. Well, that's not true.
Fast food, fast food, even McDonald's drive through, they get
that credit card number, they get that credit Yeah, can
you imagine this At the first window, they hand you

(01:36:43):
the food, then you pay it the second window. Something
tells me that would backfire on them all the time.

Speaker 15 (01:36:50):
Right, Oh yeah, that would backfire beginning with a first
drive through customer.

Speaker 2 (01:36:54):
Yeah, think about that. So, I mean, there's a case
where we're so used to paying up front, but if
you go to a sit on restaurant. You don't pay
up front, but it drives through you do, Hey, Mark?

Speaker 8 (01:37:04):
Yeah?

Speaker 6 (01:37:05):
Sabby B on YouTube says her friend works for a surgeon.
They get paid up front.

Speaker 2 (01:37:09):
They do get paid, that's what she says. Yeah, okay,
so I mean, yeah you do. Why wouldn't you?

Speaker 4 (01:37:15):
And that's surprised created financing or something.

Speaker 2 (01:37:17):
You can't go back here and change it.

Speaker 15 (01:37:19):
Yeah, there is no repossession for augmentation surgeries, and there
is no repossession for the legal work that some lawyer.

Speaker 7 (01:37:25):
Did for Okay, but now Mark, let's just circle back,
not to put you on the spot.

Speaker 6 (01:37:29):
And with all due respect.

Speaker 2 (01:37:31):
Nick, David and Kim, they've got a big problem that
we're going to help them out with their mother.

Speaker 7 (01:37:36):
But go ahead, Nick, is An is on the contractor side.
But you don't give money up front for a contractor.
So why do you see a contractor different than a lawyer,
a doctor or whatever.

Speaker 2 (01:37:47):
Because they're curious, Well, okay, because they're performing work. They're
performing work I hired them for something.

Speaker 4 (01:37:54):
There's just a lot more than just the physical activity that's.

Speaker 2 (01:37:58):
Especially with an attorney. I mean I can't imagine paying
once again, attorneys would be screwed left and right. We
wouldn't have any good attorneys if they paid after because,
once again, with a criminal defense attorney, if the outcomes
not what you wanted, why would you pay them. Yeah,
if you're going to death row and you owe them

(01:38:18):
a million bucks and you happen to have a million bucks,
I don't think i'd pay them a million bucks because
I'm going to death row and that's not a good job.

Speaker 7 (01:38:26):
I think the big difference with contractors is if it
is a custom custom John, I don't pay.

Speaker 2 (01:38:32):
I'll be honest, I don't pay contractors up front. I
assume to point.

Speaker 6 (01:38:36):
But you're defending the upfront. For attorneys, it's totally different
everyone else.

Speaker 2 (01:38:41):
It's just like a restaurant. I would never walk into
ma Giano's or walk into Shanahan's or Del Frisco's and
be like, I'm going to get this, this, and this,
here's three hundred dollars for it, and by the way,
here's my twenty percent tip. So give them three hundred
and sixty bucks, sit down, and then wait to eat.

Speaker 5 (01:39:00):
Not in a million years, but there are a lot
of restaurants right now that are starting to require a
down payment or deposit on.

Speaker 2 (01:39:07):
Your reserv're on open table. In fact, they call it
like an experience or something very weird.

Speaker 5 (01:39:13):
It's insuring that you show up or insuring you are
accountable to your reservation.

Speaker 2 (01:39:17):
You know, I sued a restaurant, Nick Perry steakhass really
in that I sued them and I won. Basically, well
that we settled out of court, so there's no disclosure.
But basically I got six thousand dollars and it was
all over a reservation. Hold On, I got to take
this break and David and Kim, I promise we're going
to help you with your mother. We're just running up

(01:39:37):
against the top of this. How I promise, hold.

Speaker 10 (01:39:39):
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(01:40:01):
insurance companies find out Now three oh three, seven to
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com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two.

Speaker 2 (01:40:17):
All right, three oh three seven one three eight two
five five three oh three Martino, I'm gonna go real quick.
See Dave, David and Kim. Let's go ahead and hold
them over. I promise that'll be first after this, Nick,
did I hear you gotta split? After this? You're gonna
be able to stay?

Speaker 4 (01:40:31):
Yeah, I gotta get going. Okay, that's us.

Speaker 2 (01:40:33):
Yeah, we loved having you. And by the way, renew
Home Innovations. You guys do free estimates, of course, so
you send somebody out you can help with design. These
guys do bathrooms straightforward. You want to get that free estimate.
How's your pricing in general? Is it lower than the competition?
Do you have different price points? Like would someone call
you up if they have a fix and flip?

Speaker 5 (01:40:53):
Of course we have a probably a product that will
fit every person's budget.

Speaker 8 (01:40:58):
Every whole.

Speaker 2 (01:40:59):
And then of course you have great financing. Do you
have any deals right now where it's zero percent for
like a year or anything.

Speaker 4 (01:41:05):
We've been running twelve twelve months.

Speaker 10 (01:41:07):
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Excel roofing dot com. You don't pay a cent until
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In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies.

Speaker 2 (01:41:25):
Find out Now three oh three seven seven to one help.

Speaker 10 (01:41:28):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 1 (01:41:43):
With news you need so you don't have.

Speaker 3 (01:41:51):
Run anxious as fast as you can.

Speaker 1 (01:41:54):
Shooter's gonna help.

Speaker 2 (01:41:56):
Come man, this is the Troubleshooters. Yeah no, Tom Martinez,
Welcome my friends to the only show of its time.
We are here to solve problems, answer questions, take complaints.
A little slow the last hours, so we've been kind
of discussing all different things. We've got a couple calls.

(01:42:16):
I'm gonna go right to the phone, but I do
got to do a little housekeeping. And I want to
tell you about a couple companies. One these guys are unbelievable.
We don't talk about them a lot, but they're great folks.
One Clear Choice Doors dot Com. They're a garage door
company called one Clear choice. We've been doing or talking
about my goodness for fifteen twenty years. The owner is
a marine, and he runs a tight ship and he

(01:42:40):
does a great job at it. I mean really, they've
got great prices, they have great service, and they have
great garage doors if you actually need a garage door.
They have different locations up and down the front Range,
Colorado Springs, maybe even Pueblo, honestly, now all the way
to Fort Collins. But if you go to one clear
choice garai doors dot com, you can check him out.

(01:43:02):
That's one clear choice. Now I'm gonna hop too, Uh
calling for mother an issue with security system? David and Kim.
I sure, hope. What I'm gonna hear is well, go ahead.
I'm just gonna let you go ahead and tell your story. Please, Hie.

Speaker 8 (01:43:21):
This is David to me. I'm sorry, this is Mark
I'm speaking of Yes, David him Mark, Thank you thanks
for taking great Thanks for taking my call. You got it?

Speaker 3 (01:43:30):
Quick?

Speaker 8 (01:43:31):
Little back yeah, quick, little backdrop about this is This
is for my mother's business in Pueblo, the West, Colorado.
She is a widow. She built this business with her
deceased husband since back in nineteen ninety five, he passed
away in ninety nine, so she's been running it ever since.

Speaker 2 (01:43:48):
What kind of video, Well, I'm sorry, what kind of
business is.

Speaker 9 (01:43:50):
It, David?

Speaker 8 (01:43:52):
This is the enterprise self Story So it's an outdoor
self story business, not indoor. Yeah. So she's as of
right now, she is eighty going eighty six.

Speaker 2 (01:44:02):
Going on eighty seven, and she's still running it.

Speaker 8 (01:44:05):
And she's still running.

Speaker 2 (01:44:07):
So is it mostly like RV's or what is it
mostly like trailers RVs?

Speaker 8 (01:44:12):
Yes, it's well that's part of it. But she has pods,
she has steeled buildings, and this is almost on a
ten acre place right across from Lake to Peblo, right,
so she has people parked their boats and RV's there.
But it is you know, you could lock up your storage. Yeah,
it's there, gifts coverage storage.

Speaker 2 (01:44:29):
So what happened?

Speaker 8 (01:44:30):
So that's that's kind of a quick little backdrop. Oh,
eleven years ago they had some people could come and
breaking in whatnot. So it's like, okay, mom, that's si
you need. Let's look at a security system. So she
did her did some due diligence and.

Speaker 2 (01:44:48):
But this is eleven years ago.

Speaker 8 (01:44:51):
Eleven years ago she landed with the company Johnson Controls.
I don't know how familiar are with them, Mark.

Speaker 2 (01:44:56):
Yeah, they're a big they're a big operation, yep.

Speaker 8 (01:45:00):
Billion dollar company here, so yeah, they're most notably known
for working with HVAC systems. But yeah, they're spread across
all kinds of verticals, education, healthcare, all that kind of stuff.
And they have a security physical security division, right yep,
or so they say they do, but they do so
so Ontoline, she installed that system going on eleven years ago.

Speaker 2 (01:45:20):
Help me out with what kind of system? Where we
talking cameras, you know, eleven years ago that could be
different than now, what is it?

Speaker 8 (01:45:28):
It had to start out with cameras and to your point, right,
and then they eventually installed sensors where they have a
camera in the main office. There's an actual modular home
where they could monitor this stuff on site. Bottom line,
the system has never worked from day one.

Speaker 2 (01:45:45):
So you sure waited a hell of a long time
to call us. That's eleven years David.

Speaker 8 (01:45:50):
You tell me about it. But she told me stories
about this where a tumbleweed the wind would set off
the alarm and the police would be showing up at
two am in the morning.

Speaker 2 (01:45:59):
Why why doesn't she just get rid of it and
get a new system.

Speaker 8 (01:46:04):
I'm getting to that. Here's the point, Mark, it's it's
it's crazy of what we've been dealing with. We be
and my wife and I've stepped in the mom. They
back in. She says, the system's never worked. She's made
numerous calls throughout this eleven year cycle. So it's taken
this long. My mom, I was obviously eighty six years old,
old school, and she's talked to them constantly. They've had

(01:46:27):
technicians go out to try and tweet the system to
get the sensors to work properly.

Speaker 2 (01:46:31):
Yeah, it's not working and it's been a problem for
eleven years, David. But what so, like, where are we
at right now?

Speaker 8 (01:46:37):
So where we're at now? Johnson Controls admitted that's not work.
Their sales managers and technicians have come out said, all right,
you know, Donna, we're going to get you, get you
a credit. We came up to like ten thousand dollars
a year. Basically she's been ten thousand dollars a year,
so that's one hundred and ten grand.

Speaker 2 (01:46:54):
But they say, amn, nothing better Cooker breakfast and Bruce
Coffee ten thousand a year she's been.

Speaker 8 (01:47:01):
Yes for eleven years and it hasn't and it's never
worked from day one, So I mean, I guess that's
that's certainly a history. My mom was washing their hands
with them, saying, fine, give me my twenty three thousand
dollars that you we agreed upon, and I want to
wash my hands with Johnson's controls. This was since back
in May mark this months ago, this year, five months ago.
They said, my mom agreed, we're going to take.

Speaker 2 (01:47:23):
Twenty Now, who said that? Is that in writing? Is
it in an email? Is there any proof this even happened?

Speaker 8 (01:47:29):
It is an email from sales managers, and it's since
then it's gone to call centers, oversea call centers, and
you know she can't get to the right person. And
she's even given them, ah, we'll put this in your
bank account and we're going to overnight the check and
then overnight. They've been saying this for months, Okay, overnight.

Speaker 2 (01:47:47):
That's so odd for such a huge company. That's like,
it's almost like Walmart telling you they're going to put
a gift card in the mail for you, and they
just keep blowing it off. It's insane.

Speaker 8 (01:47:58):
It's it's super do you think.

Speaker 2 (01:48:00):
To person, David, do you think to person that said
they were going to do the refund actually had the
authority to get it done. I mean, is it possible
they didn't have the authority or thought they were going
to get it done, and whoever's above them mixed it
to your point.

Speaker 8 (01:48:16):
They said they had to get upper level approvals, and
I get that. Yeah, it's not We're not talking one
hundred dollars here, We're talking, you know, twenty three thousand dollars. Yeah, yeah,
so they said they but they did say they got
all the approvals necessary now.

Speaker 2 (01:48:28):
And just once again, it's all in an email.

Speaker 8 (01:48:31):
This is all in an email note. And the manager
from my mom's place had been calling them literally recently daily,
it seems just to because they promised, oh and what's.

Speaker 2 (01:48:40):
The latest, what's the absolute latest? They were going to
overnight it? And when was that, like yesterday or what?

Speaker 8 (01:48:46):
This was weeks ago? I say two weeks ago at
least where they said they're going to overnight it. And
then then they said, well, the best way is to
have an acation to your bank account. So they sent
us the paperwork and we filled all the information with
bank accounts to put it in you know, automatic positive.
There's still nothing, Still hasn't happened, Still nothing.

Speaker 2 (01:49:03):
What is your gut tell you, David? What is your
gut tell you? What do you think is going on?

Speaker 8 (01:49:09):
My gut tells me this is just maybe there's too
many upper echelon and no one really wants to make
a decision. And uh, there's lack of communication between call
centers that are overseas and to the local people here.
I say here the manager that solder the system is
based out of Littleton, Colorado out.

Speaker 2 (01:49:31):
Here, right, So, so is there some way hold on?
You just said something interesting. There's someone that has something
to do with this in Littleton. Yeah, and who is
that person? What is your job description?

Speaker 8 (01:49:44):
He's the sales manager.

Speaker 2 (01:49:46):
Is is he the one that had you guys have
emails from saying they're going to refund it?

Speaker 17 (01:49:51):
Yes?

Speaker 13 (01:49:52):
Yeah?

Speaker 2 (01:49:52):
Could you hold on a second. I gotta I want
to take this break and I'll come back to you.
But David, here's what I want you to do. During
the break, Kelly, have them send over. I want to
see these emails and make sure you send them to Dimitri.
I got a I got a good idea. How we
can tackle this.

Speaker 15 (01:50:07):
Yeah, I just need a direct phone number for this
for the sales manager. I'll give this person a call
and see what's going on.

Speaker 2 (01:50:12):
Yeah, I want to see that email though, David, get
that over to us during the break. All right, everybody
holds eight three oh three seven one three eight two
five five three oh three Martino, Go.

Speaker 10 (01:50:27):
With a sure thing Denver's best roofer Excel Roofing dot com.

Speaker 2 (01:50:30):
You don't pay a cent until you're content.

Speaker 10 (01:50:36):
Time for an insurance check up, free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 2 (01:50:59):
All right three seven one three eight two five five
three zero three Martino. If you've been ripped off for
taking advantage of or have any questions, we'd love to
hear from you. By the way, Denver, Regen, I've been
on their GLP ones for a long time now, well
probably eight nine months. Lost over, I lost forty five pounds. Yeah,

(01:51:19):
a lot of weight. That was the heaviest I was
after last Christmas, you know, Thanksgiving to Christmas, I basically
ate a lot of turkey, let's just put it that way,
and hopped on that stuff in January. Forty five pounds.
You don't think of food. It's pretty amazing. But you
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(01:51:41):
less than three hundred a month, and that includes your
initial doctor's visit and which, by the way, you can
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questions and actual MD. It includes some medication, it includes everything.
No long term contracts, less than three hundred dollars a month.
And they're great people. I mean really they are Regen
dot com. Speaking of that, when are they coming back in,

(01:52:04):
I'm not really sure. I got to get the spot.
I'll get them back in. Yeah, we haven't seen them
for a while. Now I'm going to go back to
ky Mark.

Speaker 7 (01:52:10):
I'm looking at the email for this security system and
the credits, Yes, says I've confirmed that the credit approvals
were processed at nine am this morning and a credit
balance now reflects the amount you mentioned below on the account.
I submitted a request to have the credit converted into
a check, which will be issued and mailed directly to Donna.

(01:52:32):
That is the gentleman's weather. What's the datea on that
July twenty ninth of this year. Now I get it's
for an amount of twenty three and change. Twenty three
thousand in change.

Speaker 2 (01:52:44):
Now I understand, really what's going on. They gave her
a credit and that was probably no problem, but then
when they wanted it to cash it out, to cash
it out, it became a problem. Book they acknowledged they
were going to do it.

Speaker 15 (01:52:57):
Yeah, I'll bet some computer just thinks it's way too
much and it's flagging it as a potential fraudile in transaction.
I'm going to give I'm going to step outside and
call this gentleman and see what the holdup is.

Speaker 4 (01:53:07):
I'll be right back.

Speaker 2 (01:53:08):
Yeah, I think that's a good idea. So hold on,
David and Kim uh. He's going to literally go call
right now and then we'll check back with you.

Speaker 8 (01:53:15):
All right, Hey, Mark, I wanted to add one other
sure go ahead stories Yeah, yeah, my mom my mom
has since gone with another security company and they are
using the same security system that Johnson Controls put in
and it is working perfectly.

Speaker 2 (01:53:33):
Well, it's weird.

Speaker 8 (01:53:33):
So that is totally weird. So that's that's kind of
a key piece of the puzzle here.

Speaker 2 (01:53:38):
Well any of that, I mean, it's kind of nice
they actually offered this twenty three thousand dollars credit. I
mean that's crazy, man, I mean it really is. So
they know they weren't doing something right or else they'd
never give you that credit.

Speaker 8 (01:53:53):
Right, that's over two years worth of the service, But
at the end of the day, it's it's never worked
from day one.

Speaker 2 (01:53:58):
Did you know, David, you're your mom was spending that
much on a security system where you had no idea.

Speaker 8 (01:54:04):
I don't even know if I did not.

Speaker 2 (01:54:05):
Is that normal? Like with the new company, how much
here you pay in a month or a year?

Speaker 8 (01:54:11):
Still, I just found out that they're using the existing
system from Johnson Controls and they are getting able to
get in the sensors and the cameras to work. But
my mom kind of she keeps things a little close
close to the sleep when it comes to finances at
the end of the day, So you have no idea
how much a lot. I don't know what she's paying now,
I just all this has come to light to what
she was paying basically twenty five hundred dollars a quarter.

(01:54:34):
Hence the ten thousand dollars a year with two Johnson controls.

Speaker 2 (01:54:38):
You know what I don't get.

Speaker 8 (01:54:39):
I've never been able to get to work.

Speaker 2 (01:54:41):
I realized this is a commercial application, and they probably
you said it was ten acres. I mean, are their
cameras everywhere or just at the gate in the front.

Speaker 8 (01:54:51):
Yeah, there's I think on a few of the aisles
of the actual where the storage units are too. Another
submission that has come to market.

Speaker 2 (01:55:00):
Well, hold on, I'm curious about this system though. Does
it cover every part of the ten acres?

Speaker 8 (01:55:08):
I think it covers some of the back where the
boats are. There's several cameras throughout again on each aisle
of where the actual units are.

Speaker 3 (01:55:17):
Yeah.

Speaker 2 (01:55:17):
Maybe I just don't understand the costs of a system,
but ten thousand dollars seems crazy to me.

Speaker 8 (01:55:23):
There's something else that when we're speaking to the manager,
she came to line and speaking to one of the engineers.
They told her this system was designed never designed for
that size. Of a business.

Speaker 2 (01:55:35):
Yeah, but that's been proven wrong because but the new
companies using the same system, but this came.

Speaker 8 (01:55:41):
From Johnson Controls Mark, so they said the system was
more designed to work for like loading docks, companies with
loading docks, so a loading dock area. But yeah, whatever
the new security system company did, maybe they tweeked it,
maybe they add some newer technology that Johnson.

Speaker 2 (01:55:56):
Are they going to want that equipment back? Could that
be an issue?

Speaker 8 (01:56:00):
They have never ever mentioned that one. So if that
comes to light, that's that's another we'll have to tackle
that one.

Speaker 2 (01:56:07):
But I can't believe that over one hundred thousand dollars.
That's unbelievable. Hundreds over a hundred thousand dollars in ten so,
I mean, that's absolutely amazing. But I don't know, I
would think for ten thousand a year, man, I'm taken
like a casino or something, maybe not a Vegas casino,

(01:56:27):
but like one of these smaller ones. I mean that
just seems like so much money.

Speaker 8 (01:56:31):
Well, yeah, at the end of the day, Mark, that's
why it's come to our attention. You know, I'm her Son,
and it's like, Mom, this is they've been taking advantage
for you.

Speaker 2 (01:56:38):
First, Hey, David, who had you call us? I'm just
curious how did you get our info?

Speaker 8 (01:56:43):
Well, it's a that's great. You guys helped us. I say,
you guys, Tom Martino, probably eleven years ago where a
builder didn't we had a snow come into our attic
where the builder didn't ventilate the system properly. And when
a snowstorm, a sideway snow driven storm, it piled up
like three feet of snow in our attic during the

(01:57:05):
big storm inners.

Speaker 2 (01:57:06):
Oh my goodness, O you guys.

Speaker 8 (01:57:09):
And because they didn't want to cover it, they said
the house was out of warranty. It was like maybe
ten years old.

Speaker 2 (01:57:15):
But they ended up covering it. What builder was it?

Speaker 8 (01:57:17):
By the way, it was Wow.

Speaker 2 (01:57:21):
Should I say that it doesn't matter?

Speaker 8 (01:57:23):
Yeah?

Speaker 2 (01:57:24):
Yeah, I mean it was so long ago, it's over.

Speaker 8 (01:57:26):
Yeah, this is twelve Well we've been in our place
eleven years, so it was probably fifteen plus years ago.
So anyway, yeah, that's I mean, you guys. My wife's like,
let's get Tom Martino on this. I bet you they
could run open rattle and.

Speaker 2 (01:57:39):
Cages before before I started, Well, I filled in a
little for Tom in the nineties, so I want to
I want to put that out there. But before we
really got together, I had to deal with US Homes
and it's it's a little different in years, but you know,
when you buy a new home, David, and I'm kind

(01:58:00):
of killing time with you because I know Dimitri's literally
talking to him and he's going to be backing in
a second butt. So this was crazy. You know, when
you buy a new home like that, it could be KB,
it could be US Homes is who I was dealing
with at the time. Any of them paulty if you want,
like if you use their finance people, if you use

(01:58:22):
their in house mortgage lenders, then you might get upgraded cabinets,
or you might get better floors or a higher or
better carpet, you know what I'm saying. They always try
to incentivize you that way. So sure I had all
that done. This was our house in Castle Rocks, so
it's around two thousand, maybe nineteen ninety nine, and we

(01:58:43):
have all these upgrades. But then we get ready to
close and they want, like, I'm going to make up
numbers because it was so long ago, but let's say
eight percent interest rate on it, and I couldn't believe
it because I could get six percent anywhere else in
the world. And I was like, well, that's ridiculous. I
don't care about the free stuff. I mean, you know,

(01:59:05):
over a period of time, over a thirty year mortgage
at two percent, Oh my god, it's so much money.
It's not even funny. So I go down. They used
to be right at Parker Road and two twenty or
I twenty five in Parker down where that hospital is now,
but it was in that area. So I go down

(01:59:26):
and Lincoln. So I go down there and Tom's on
the air and I call up Tom while I'm literally
in their office. I'm in this room that's got this
conference table. It looks like something out of a mansion.
It was almost it was so strange. It looked like
the longest conference table I've ever seen. It could probably
see fifty people. And literally it's just me and the

(01:59:49):
president of US Homes Division in Colorado, and I've got
Tom on speaker phone. And by the end of the
conversation they allowed me to go with a different lender.
I mean, it was it was really remarkable.

Speaker 6 (02:00:03):
And keep the upgrades. Well, I guess you can't take
the upgrades away.

Speaker 2 (02:00:06):
Yeah, I mean we're ready to close, but I mean, uh,
it's pretty crazy over the years if you think of
all the stuff like that. Let me take this break,
and Dimitri is walking back in, so we're going to
know right after this. Hold on there, man.

Speaker 10 (02:00:19):
Doctor, go with a sure thing Denver's best roofer Excel
Roofing dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens

(02:00:39):
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 2 (02:00:58):
All right, three oh three seven one three eight two
five five. I don't have the best news for you
guys right now. We're going to stay on this, so
don't get me wrong. But that number you gave, what happened?

Speaker 15 (02:01:12):
Demitri Mark so Johnson Controls Littleton phone number is answered
by a computer who tries to talk you out of
requesting an agent.

Speaker 2 (02:01:20):
Of course, no I can help you. Are you sure?
Let me try to help you.

Speaker 15 (02:01:24):
So I had to asked for an agent three or
four times, and then I got transferred to some clearly
and overseas call center. They have no idea who this
guy is, so they said they'll transfer me to a
sales office. So they transferred me some other overseas call
center that does sales. So I do have the local
sales manager's email address, thankfully. Sure, I'm typing it up as.

Speaker 2 (02:01:44):
We say, And I guess we're scenario David. Did they
actually have an office in Littleton? Yes, they do, Mark,
So I mean I guess we're scenario.

Speaker 15 (02:01:53):
We visit the also stop by there tomorrow if that's
what it takes. If this guy doesn't get back to me.
But if David has tone this Tony's direct phone number,
I'd left to get it from David.

Speaker 2 (02:02:03):
Yeah, do you have that like a cell number or no.

Speaker 8 (02:02:07):
I'm emailing my wife actually chatting with her too. But
if you look at the email that we sent Kelly Tony,
I guess it is and googie and gu g I
he's a security sales maager.

Speaker 6 (02:02:19):
We saw his email.

Speaker 2 (02:02:21):
Yeah, we've got that, so let me.

Speaker 8 (02:02:23):
Let me try we talked to him in person, Mark
real quick, and you know, we told him, hey, can
we can we put can we record this conversation? And
he said no, and he literally hung up on us.

Speaker 2 (02:02:32):
Well, that'd be weird, though, I mean, I get it.
You shouldn't have said that. That's putting the spook in man, right.

Speaker 8 (02:02:39):
But at the end of the day, he's They're very
hard to talk to, get to a live person, to
your gentleman's point.

Speaker 2 (02:02:45):
There, Yeah, all right, hold on, hold on, David, I
get it. We're on the right track, though. Dmitri's on it.
Make sure Kelly we have all his information. Get it
over to Dmitri. He's emailing him right now. He's left
a message. I mean, we're going to do what we
can do on it and hopefully get to check for you,
simple as that. I like getting results.

Speaker 8 (02:03:03):
Now.

Speaker 2 (02:03:03):
Dimitri and I were talking about something and a reservation.
You call up a restaurant and you set a reservation
and you show up and for whatever reason and I
don't mean like a fire or a bomb threat, other
people aren't getting up from dinner and freeing up to table.

(02:03:24):
So you have a reservation and you wait a while.
Let's say I don't know. You wait forty five minutes, okay,
and then the matre d comes over and says, we're
not going to be able to seat you. Okay, but
you had a reservation. Do you see that as a
contract a reservation itself. Now, here's this circumstance of what

(02:03:46):
happened to me Perry's Perry Steakhouse. I love Perry Steakhouse.
Suzanne and I go there quite a bit. Actually it
was Christmas. How many years ago, Suzanne, I don't know, maybe.

Speaker 6 (02:04:00):
Four or five years ago. We had a reservation and
I made that reservation a few months in advance.

Speaker 2 (02:04:06):
Yeah, it was for a Christmas party, so, I mean,
we know they get filled up quick. So we were
taking all the deputies out and some advertisers. We had
a total of what fifteen to twenty yeah whatever. Yeah,
So they were going to have one big table and
all of us would be at the big table kind
of like in the back room kind of thing. So
we get there, all of us. I mean there's like

(02:04:26):
fifteen twenty of us now in the bar area waiting
to get sat one big table, one big table, kind
of like in the Last Supper. Exactly exactly. In fact,
well I won't go there, okay, oh yes. So then
finally the manager, the GM comes over. What was his name,
just the first name I ended up, Robert, I think,
yeah it is Robert. Okay, it was Robert. So Robert

(02:04:49):
comes over and goes the people that are at your table,
which I mean we can see him over there in
the back room. They just ordered like baked Alaska or something, I.

Speaker 15 (02:05:00):
Mean picking duck, yeah exactly till Thursday, yeah exactly.

Speaker 2 (02:05:05):
So they just ordered like some crazy dessert. It's gonna
take forever. And he says, we're not going to be
able to seat you, but we can put you at
different tables around. I about lost it. We'd already been
waiting forty five minutes from the reservation. So I was
angry enough to where Suzanne and I left, but I
wasn't going to make everybody else leave. So everybody else

(02:05:26):
sat down and had dinner at different tables. Whatever they did, okay, Oh,
they broke up the Christmas party. Yeah, the whole party
was broke and it sucks. So but whatever it wasn't
some people got to sit together. That everybody was probably
in maybe three or four different place totally different from
what you had envisioned and intended. Well, of course, So

(02:05:47):
I'm like, and of course we're picking up the bill.
And the bill was it was probably five six grand.
I think it was six grand.

Speaker 6 (02:05:55):
It was a good amount of money.

Speaker 2 (02:05:56):
Yeah, I think it was five or six grand. So
I'm so frush straded. I sue him.

Speaker 7 (02:06:02):
I do. I go.

Speaker 2 (02:06:03):
I go to small Claims Court and I sue Perry
Steakhast for seventy five hundred dollars. Okay, I file it.
I get them served.

Speaker 8 (02:06:13):
The whole bit.

Speaker 2 (02:06:15):
I'm sitting at home on a Saturday, and Chris Perry,
he's the owner Perry Steakhouse. There's locations I'm out of Texas. Yeah,
they're out of Texas. There's locations all over, but most
there's quite a few in Texas, I believe. So the
owner of this place calls me out, Chris Perry, and
he goes what happened? And I tell him the story
and he goes, that is absolutely not acceptable. Would you

(02:06:39):
be agreeable to this. I'll give you seventy five hundred
dollars in gift cards and you can use those for
whatever you want to use for. And I was like,
you know what, that's fair? Because up until that point,
Suzanne and I always frequented there. We loved it. Oh
my gosh, they got to go. They got a pork
chop on Friday. Yeah, days only before five. It's this

(02:07:02):
thick actually three bones. We share it. It's like eighteen dollars. Yeah.

Speaker 15 (02:07:06):
I tried to get in there a few couple of
months ago, showed up at eleven o'clock. They said, the
next available seating is at eight pm. It's that popular.

Speaker 2 (02:07:13):
It's that popular. So we settled seventy five hundred dollars.
But as I'm talking about this on the air, Tom
and I get into an argument if it did go
in front of a judge, If it did go in
front of a judge, did they actually break a contract?
We didn't have anything in writing, but everybody acknowledged, including

(02:07:35):
the GM, that we had that reservation. Actually it might
have been in writing. We didn't put any money down.
And you can look at it in one way, if
we didn't show up, did we break the contract and
know them sor you owe them seventy five hundred Yeah,
isn't that a weird way to look at it? No,
that's the proper wave of But when everybody shows up

(02:07:56):
and they can't actually seat us. Did they break the contract?
So you've never heard that story, So I want to
know your opinion because we were talking about a reservation
in a contract. So basically what I'm saying is, yes,
a reservation is considered a contract. Elements of a contract,
as you know, offer, an acceptance, and of course mutual intent.

(02:08:20):
You're forgetting consideration, mutual intent. Now no offer, acceptance, mutual intent.
Both parties intend for the reservation to be honored. When
you agree with that, that is met right, that part
is met acceptance. I made the reservation and no, I'm

(02:08:40):
sorry they accepted the reservation. I made the offer. And
if they can't seat you, if they fail to honor
the reservation, if they overlook or give your table away
or other people won't leave, they broke. And I'm not
saying for I'm saying for a valid ree to me
would be a fire sure, something along those lines. So

(02:09:03):
I would say it is a reservation and it is
a breach of contract. And I think maybe even consumer
protection laws would come in. They belong in get mode.

Speaker 15 (02:09:16):
Mark, was how you just described this breach of the
so called contract?

Speaker 2 (02:09:20):
Why why are you saying because I already know your answer.
You're talking off air. Why do you think it's not
a contract?

Speaker 15 (02:09:27):
Well, Mark, there are three other very interesting and very
important things that you need to consider in this matter.
One is there was no consideration. You paid them nothing
to make this what you perceive as a contract.

Speaker 4 (02:09:38):
No.

Speaker 2 (02:09:39):
I second, no, no, no. I said I'm going to
fill up twenty people in your restaurant. I mean that
is a consideration. Big time. You're saying I didn't give
many money. It's basically what you're saying, yeah, Because consideration
means I'm saying I did. It might not been in
the form of greenbacks or legal tender in the United States,

(02:09:59):
but it was a promise to come in and spend money.

Speaker 15 (02:10:02):
That is the consideration, right, Well, promise is not a consideration.
But there are two other factors that you should take
a look at. One is when your party broke up
into a whole bunch of smaller tables. Even if there
was a contract, this was an alteration that changed the
contract that you had agreed to or your entire party
had agreed to, by sitting at a whole bunch of
different tables. And then the first, third and final thing

(02:10:25):
I would mention, in the context of your seventy five
hundred dollars lawsuit against Perry's, is what were your losses?

Speaker 2 (02:10:32):
I spent six thousand dollars and I wasn't even there.
That was my losses. That was an expense agreed.

Speaker 15 (02:10:39):
But you'd agreed to this huge modification of a purported
contract by breaking up your party into many, many different tables.

Speaker 2 (02:10:46):
I think if we were in front of a judge
and you were the restaurant and I was the restaurant
e restaurant tour, restaurant, No, you'd be the restaurant tour. Yeah,
I would be the restaurant eater. You'd be the designated eater.
I'm the designated eater. I think I would win. If
you determined not to give me any of my money back,

(02:11:08):
I think I would win.

Speaker 8 (02:11:10):
But you ate.

Speaker 15 (02:11:11):
You sat in the stable. I left, Okay, your party
bill right right right, But your party sat there. They
accepted this modification of a whole bunch of different tables.
They ordered food, they ate the food, they consumed the
products and services.

Speaker 2 (02:11:26):
And so bill was due. So Suzanne goes in to
get her hair done, and she's going to get color
and a perm or whatever women do at these places.

Speaker 15 (02:11:34):
I'm not sure what they do for three and a
half hours.

Speaker 2 (02:11:35):
It's kind of weird. It is weird. And let's say
it was going to be a day of beauty. So
she's going to get a massage, she's going to get
her hair done, her nails done, blah blah, blah blah blah.
So she walks in and they paint one nail, but
yet they charge her six thousand dollars. Okay, you know
this is substantially different. It's the same damn thing.

Speaker 16 (02:11:59):
I'm right.

Speaker 2 (02:12:00):
Hold on, everybody,