Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:05):
Ripped off, bad news, need advice, so you don't have
don't come running.
Speaker 2 (00:13):
Just as fast as you can.
Speaker 1 (00:16):
Shooter's gonna help coming.
Speaker 3 (00:19):
Man.
Speaker 4 (00:19):
This is the Troubleshooter Show Now, Tom Martin, we welcome
my friends to the only show of it's kind.
Speaker 5 (00:26):
We're here to solve problems, answer questions, take complaints, try
to make your life just a little bit better. You
have been ripped off at some point in your life.
I wish you'd called this first. All of us have
been ripped off. In fact, something I haven't shared. I've
shared it on air before, but not for a long time.
I had a guy take me for a quarter million dollars. Okay,
(00:48):
So don't feel bad out there.
Speaker 4 (00:49):
People.
Speaker 5 (00:49):
If you got to call up because you're dealing with
a bad contractor or a bad landlord or a bad tenant,
don't feel bad about it. We've all been there. Tom's
been there, I've been there. In fact, anybody listening has
been ripped off at one point. I have no doubt
about it whatsoever. Mine was a general manager running five tire.
Speaker 4 (01:08):
Stores for me. You know what this SOB did.
Speaker 5 (01:12):
Behind my back while he was running, He was opening
up his own automotive shop over there on Broadway, Kevin Caulkin.
And it was he was literally opening it with my
credit line, buying equipment with my checking account, buying tires
on my account with Goodyear. He basically opened up a
tire store to the tune of a quarter million dollars
(01:34):
under my dime.
Speaker 6 (01:35):
So he was profitable right when he owned.
Speaker 5 (01:37):
He was one hundred percent profitable, one hundred percent. You
know how I caught the son of a bitch. You
know how I caught him. I had a thing with NAPA.
Speaker 4 (01:46):
Kevin.
Speaker 5 (01:46):
You'll appreciate this year in the business shared an auto tech.
If I had if a po so you call up,
you need an alternator, you need breaks, you need whatever
for the car you're working on. If it was over
a ridiculous ount like three thousand dollars, I would personally
have to authorize it. And generally you're never going to
buy apart from NAPA over three thousand dollars.
Speaker 4 (02:09):
I mean generally speaking, you're not.
Speaker 5 (02:11):
You might buy a part that expensive from other vendors,
but not NAPA.
Speaker 4 (02:16):
Sure enough, I get a call from him.
Speaker 5 (02:18):
He ordered a Corvette engine for his Corvette somehow through NAPA.
Speaker 4 (02:24):
I have no idea how he did it.
Speaker 5 (02:26):
He basically was using our billing through NAPA to purchase it,
and I was like, what the hell? And it all
came together within a week, and I ran around to
each store in the middle of the night and changed
all the locks, had the cops there when he showed
up to the store he was going to start his
day at. He'd bounced around all five of my stores.
(02:47):
It was crazy. And I'll share something with Tom, and
I do this for a reason. I don't want people
to think bad about calling up. We've all been there.
Tom had a boss. Imagine this, You have a boss
like I'm trying to think. He worked for a television
station and he had a boss.
Speaker 4 (03:05):
He had like a.
Speaker 5 (03:05):
Program director, and basically the program director talked him into
investing into a donut shop. In fact, that donut shop
is still here. It's the Krispy Kream down by that
Chucky Cheese off of C four seventy and what is
Quebec mark in Quebec. He talked him into it. Not
(03:27):
just Tom, he talked in multiple his employees. He talked
his employees into it. And he was a hardcore pos
gambler and he gambled all the money away. I mean
it was just a rouge. I mean, it's absolutely incredible.
My point is we've all been there. Every one of
us in this room, everyone listening has been ripped off
(03:50):
at one point, and that's why this show exists. So
three three seven, one, three eight two five five, we
have two lines open if you have been ripped off,
if you need help, if you need advice. I want
to hear from you. We want to help you. We've
got a lot in hopper. In fact, I wanted to
ask you. Yes, you were working on one yesterday. You
(04:11):
went and left a message they were going to refund
twenty three thousand dollars twenty three thousand dollars to an
eighty plus year old woman. They promised it. Did you
see the emails where they said they were going to
do it?
Speaker 3 (04:23):
Oh yeah, I mean it was unmistakable. There was a
whole string of promises and excuses.
Speaker 4 (04:28):
And it's a huge company.
Speaker 3 (04:30):
It's Johnson Controls, and what I call them. Their outgoing
message says they bought Tycho Security and Simplex, Grennell Fire
Safety and the whole bunch of other companies.
Speaker 4 (04:40):
And so did you hear back from the manager or whoever.
Speaker 3 (04:44):
Not no, and so I left a void. I did
track down a direct line for the sales manager at
the Johnson Controls Littleton office. Yeah, he hasn't called me back.
I also emailed him. I found his email address, or
I think our caller gave it.
Speaker 4 (04:58):
To us as the email back. So we might have
to go visit this guy.
Speaker 6 (05:03):
Oh, I you know, we might have to go.
Speaker 3 (05:05):
Lark guys have a business meeting in Loan Tree this
afternoon after the show.
Speaker 4 (05:12):
Yeah, you're gonna head.
Speaker 3 (05:14):
And I'm gonna stop by the Johnson Controls off.
Speaker 4 (05:16):
I'm we get so much done when that happens.
Speaker 5 (05:19):
Back in the day, when I was in the field,
mostly I would go out. We had one time this contractor,
this this client, this customer thought the contractor was ripping
them off, not like he wasn't showing up, but like
he wasn't doing a good job. And it was a
remodel on a bathroom in a basement. So the caller says, well,
(05:41):
he's gonna be here today, why don't you come out.
Speaker 4 (05:43):
While we're both there. This was so crazy, man.
Speaker 5 (05:47):
So I go out there and I get there, the
contractor's down in the basement homeowner lets me and says
he's down there.
Speaker 4 (05:54):
Homeowner looks like he's on steroids.
Speaker 5 (05:57):
Man, he looks like he's on steroids, and he kind
of looks like he's raging a little.
Speaker 4 (06:02):
And I'm going, this seems weird.
Speaker 5 (06:05):
I go down there and I start talking to the
contractor that looks like he's on steroids.
Speaker 4 (06:11):
Both of them are like these muscle guys. They went
to fisticuts. They started fighting right in front of me.
I'm talking to Tom on the air, going, You're not
gonna believe what I'm watching. I said, I wish we.
Speaker 5 (06:23):
Didn't have video. At that point, they are beating up
out of each other. It was absolutely insane. And I'm
sitting there.
Speaker 4 (06:32):
Looking at these two.
Speaker 5 (06:34):
There's no way I'm going to try to break up
the two freaking steroids here. I mean, it was ridiculous, man.
I literally they stopped and I was like, well, I'm
not so sure we are a quick to help you guys.
I got to get the hell out of here.
Speaker 3 (06:48):
Beyond the consumer affairs, Yes, this is beyond consumer issues.
Speaker 5 (06:52):
It was nuts, man, absolutely nuts. So when you go
down like that, just be careful. That's really where I'm going.
I don't think this guy for Johnston's control.
Speaker 6 (07:03):
Oh.
Speaker 5 (07:03):
Oh, I'll tell you another one, last one that I
promise I'll get to the phones. One line open three
O three seven one three eight two five five. This
one's even better. It was in Littleton.
Speaker 4 (07:14):
Oh I know this story. Oh my god. Man, So
I can't think of the guy's name. I'll look it up.
Speaker 5 (07:20):
So it was a window guy and he didn't have
an actual address. He owned a window company and his
address was his house. So he would basically order the
windows from whomever and you'd go out and have his
crew install them.
Speaker 4 (07:34):
So I go to his house. I find his actual house.
Speaker 5 (07:36):
God, I wish I could remember this guy's name, and
I'm going to remember his name. I'm going to have
to you know who I'm talking about, right, So, uh,
it was the Raiders, by the way, if.
Speaker 4 (07:47):
That helps you.
Speaker 6 (07:48):
I thought it was the Lions.
Speaker 5 (07:50):
Oh, it might have been the Lions anyhow. So I'm
at his house and I'm knocking on the door.
Speaker 4 (07:54):
No one answers.
Speaker 5 (07:55):
This is the contractor and he's got those what do
they call him stained glass windows? You can't see through,
but there's windows. But at the very bottom of one
of the stained glass by the front door, there's a
normal window, so I duck down and I'm looking into
that window, and all of a sudden.
Speaker 4 (08:14):
I hear, can I help you? And there's this huge truck.
Speaker 5 (08:18):
Like one of these monster trucks, almost not legitimately a
monster truck, but we've all seen him damn well close
to it, a big F three fifty diesel blah blah
blah Ray Romero Rameriz ray ray something. So the door opens,
that's my house.
Speaker 4 (08:37):
What are you doing?
Speaker 5 (08:37):
And I'm like, I'm Mark Major with the tom whek.
This guy gets out. He was like six five, so
freaking big. I mean he was so big I couldn't
believe it.
Speaker 4 (08:49):
And of course I.
Speaker 5 (08:50):
Started talking like this like somebody kicked the nuts. It
was absolutely insane. I'm looking at this guy.
Speaker 4 (08:57):
He literally is towering over me by at least seven
eight nine inches and he's built, I mean bill and agitated,
very agitated that someone is staring into his house. That's
all he sees. Now.
Speaker 5 (09:13):
He turned out to me, so ultimately we talked about it.
He knew the customer, and ultimately the guy came through
and did the right thing. I don't even remember exactly
what the option was, but that didn't happen immediately.
Speaker 4 (09:26):
What I'm talking about happened immediately. So I talked to her.
Speaker 5 (09:30):
I said, you know, you know, I apologize for looking
like I'm getting ready to break into your house. And
by the way, that's a very nice truck, sir, and
I'll call you later. Maybe we picked this up over
the phone. So I get back and I start googling
this guy because I'm like, there's no way this is
like your normal contractor. And sure enough, he played for
(09:54):
either the Lions or Raiders and he was alignman.
Speaker 4 (09:57):
And the guy is.
Speaker 5 (09:58):
Absolutely huge as hell, and it scared the living crap
out of bit. So once again, be careful when you
go to Johnson Controls today.
Speaker 3 (10:08):
I'll video I'll video record my encounter with Johnson Controls
a little toon office today, just in case it's a good.
Speaker 4 (10:15):
Bar story, Like just just in case.
Speaker 5 (10:17):
All right, listen, David's got an issue with State Farm shocking.
Michael's got a problem with a neighbor. I'll tell you what.
We've been starting to get a lot of neighbor to
neighbor issues. Suzanne came up with an idea years ago
for a pilot for a TV show. We never kind
of funded it, but it was going to be neighbor
(10:37):
fights all over the country. I mean the good ones,
like a reality show where we go out and try
to get in between two neighbors that have an issue,
and of course it wouldn't We'd never be able to
solve it. It would be more of making fun of
the hillbillies fighting each other. But it never took off.
We never did anything, we never funded it. That's the
(10:59):
bottom one. But I still think it would be a
great show. And then we've got a Paul's got a
problem with the dealership. I promise we're going to go
right to these calls right after this one line open.
It is car Day Shared and Auto Techs in the house.
Suzanne's in the house, Kelly Dragon, Dmitri Bo.
Speaker 4 (11:16):
We're here to help.
Speaker 7 (11:23):
Go with a sure thing. Denver's Best Rufer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one. Help You'll think you're his only
(11:44):
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two all.
Speaker 4 (11:54):
Right, three all three.
Speaker 5 (11:55):
I'll tell you who that guy was, a football players
Tony Ramirez looked as guy up three hundred and ten
pounds six y five. He was a huge guy. Man
thought I was like breaking into his house. He was
cool though, he really is cool. Whatever the issue was,
it's like fifteen years ago, maybe ten years ago, but
(12:15):
he did handle.
Speaker 4 (12:16):
It with that caller, David. What is going on with
you State Farm? What has happened in David?
Speaker 8 (12:24):
Well, I called you guys like a month month and
a half ago, So I picked up I had a
truck accident, truck was repaired, went in to pick it up.
Said I owed him fifteen hundred bucks.
Speaker 4 (12:36):
Oh I remember that. They said that.
Speaker 5 (12:38):
No, I'm thinking of a different one where they wanted
to use OEM parts.
Speaker 4 (12:41):
What was the one with yours?
Speaker 8 (12:44):
Well, they just decided that they weren't in to pay
for some of the parts that the prepare shop needed
to put something back together.
Speaker 5 (12:52):
Well, that's absurd. What advice did we give you. I'm
just I don't have the call pulled up.
Speaker 9 (12:57):
Well.
Speaker 8 (12:58):
When I talked to Tom last time, we talked about
sending a bad faith letter, which we did, but I
haven't heard from them, so they just ignoring me. And
so now I want to take it, ramp it up, and.
Speaker 4 (13:09):
I just take them.
Speaker 8 (13:10):
Take them.
Speaker 5 (13:11):
Well, you don't take the insurance? Well is it your
insurance company?
Speaker 4 (13:15):
But it is more No. Okay, hold on, David, here's
what I'm asking.
Speaker 5 (13:20):
Did you turn it was this accident you turned over
to your own insurance company, State Farm?
Speaker 10 (13:26):
Yes?
Speaker 5 (13:27):
Oh, yeah, I would take State Farm. Actually, there's probably
some kind of thing in the policy.
Speaker 4 (13:32):
Hey, let's get Brian Burns on. I would.
Speaker 5 (13:35):
At first, I was thinking someone else hit you and
their insurance company wasn't doing it, and you wouldn't sue
their insurance company because their insurance company wasn't it fault.
You'd sue the other driver, But in this case it
would be a bad faith claim. But a bad faith
claim would cost so much to go through court. So
I want to see if there's an arbitration or mediation
(13:57):
agreement in most most of these.
Speaker 4 (13:59):
So let me put you on hold. We're gonna get
Brian burns On.
Speaker 5 (14:02):
We're going to ask him what he would do in
this case, because it is kind of crazy.
Speaker 4 (14:07):
This guy sent a letter. You know, you either needed
the parts or not.
Speaker 5 (14:11):
You wouldn't think the body shop would make him up
out of curiosity, David. Are they saying like it was
pre existing damage or damage not related to the accident.
Speaker 11 (14:22):
No, they just.
Speaker 8 (14:23):
Picked and choosed the different parts that they said, you know,
it was that they wouldn't pay for engine clips.
Speaker 5 (14:31):
Hold on a second, hey, Brian, this has nothing to
do with anybody. You guys represented Compass insurance. It's got
to do a state farm. Imagine that. And he basically
had an accident, turned it into his own insurance company,
brought it to a body shop.
Speaker 4 (14:48):
How much was the total, David? The total from the
body shop fifteen hundred dollars, So.
Speaker 5 (14:55):
Pretty big accident, So fifteen thousand, seven hundred. He goes
to pick it up eight farm. His insurance company refused
to pay for about fifteen hundred dollars worth of parts
they said weren't needed. Give examples again, David, of the parts.
Speaker 8 (15:11):
Well, one was clips to engine clips somehow, Hold the
engine are parts of the engine Another was a calibration.
You know they did calibration on site. Well, they said, well,
if you take it too across town to their shop,
the calibration is cheaper. Well, my god, you know what,
there is a costed haul in a truck out there
(15:33):
and getting the over to calibration.
Speaker 5 (15:34):
All right, So what would you do? So at this
point he got it back. He came fifteen hundred bucks
out of pocket. He actually wrote them a letter basically saying, hey,
this sounds like bad faith to me. I might be
suing you or something. They never replied, they didn't do anything.
I'll tell you what they probably did was wadded it
up in a ball and threw it into the trash can.
Speaker 4 (15:55):
Honestly, So what would you do right now? Brian? They
could actually have a decent an outcome.
Speaker 12 (16:02):
About looking at the appraisal clause in the in the policy. Okay,
so the reason I mean you see it much more
commonly obviously on home claims, yeah, of course, but on
auto you know, depending on what the burbage in that
policy says, there should be an appraisal clause. And the
(16:26):
beauty of that is you can only invoke it if
there's a difference in the value of the claim. In
other words, you can never use appraisal to say there's
damage when the insurance companies they're.
Speaker 5 (16:36):
In Yeah, they have to acknowledge, they have to acknowledge
there's a covered event before you can use it.
Speaker 4 (16:43):
So I love what he's saying.
Speaker 5 (16:45):
David, I need you to log onto State Farm and
send me that policy in its entirety.
Speaker 4 (16:50):
Can you do that?
Speaker 11 (16:52):
I can do that.
Speaker 5 (16:53):
Let's do that. So hold on, hey, Brian, hold on
a second. So Kelly, I want David. I don't want
just his deck. I need the policy. He should be
able to get it right on State Farm PDF form.
I don't want eight hundred pictures from your camera, David,
So get me that in a PDF form. And I'm
going to look through that fairly quick and I'm going
(17:13):
to see exactly and then we'll talk to Brian again
on it.
Speaker 4 (17:16):
But by the way, Brian burns Compass Insurance.
Speaker 5 (17:19):
The reason I always tell people to use Compass, and
Susanna and I have used him forever is an example
like this. David has a State Farm rep somewhere. That
state Farm rep is absolutely doing nothing for him, at
least nothing of value, because he's calling us for help
when you use compass insurance. Brian's got an entire team
that'll help you with the claim. Let's say he finds
(17:41):
safe co insurance are progressive for you, and you have
a claim. He's gonna fight for you. He's not gonna
sit down and take it like a state farm person.
He's going to really fight for you so you can
get a quote. Hey, Brian, you do like garage keepers,
commercial real quick Workman's comp garage keepers just lie ability
policies for contractors.
Speaker 4 (18:02):
Then of course for residential you do homes. You do
our home, you do our RV, you do our motorcycle,
you do our trailer, you do all of our stuff.
But am I missing anything?
Speaker 11 (18:14):
Yeah?
Speaker 12 (18:14):
So yeah, we do have a life insurance portion, just
really more term life. But the bulk of our business
is commercial insurance and personal insurance, those two divisions. Personal
insurance being exactly what you're saying. Auto home umbrella, yep, umbrella,
let's all that stuff.
Speaker 4 (18:29):
Yeah, you got to call this guy.
Speaker 5 (18:31):
He'll shop twenty thirty companies depending on what kind of
insurance you're looking for, and he'll tell you if you
get the best deal. The other thing you'll tell you
which is cool. Is you have the proper insurance. I'm
not going to dig or dive deep into it, but
my god, the people in the Boulder fire, that big
fire a couple of years ago, ninety three or ninety
five percent under insured. Hey Michael, what's going on with
(18:53):
this neighbor? Hey Michael, Yeah, I'm here, Hey man, what's
going on with this neighbor?
Speaker 4 (19:03):
Real quick?
Speaker 5 (19:03):
And I'm gonna take a quick break, come back and
we'll talk about it. But give it to me, you know,
give it to me in a nutshell there.
Speaker 10 (19:11):
Yeah. Sure, So it's more like a it's not a neighbor.
Speaker 13 (19:13):
It's really just another tenant in the complex I live
in in got it.
Speaker 10 (19:17):
He's just been threatening me. He's an older guy.
Speaker 13 (19:19):
He's threatened me with the gun last month.
Speaker 4 (19:21):
He threatened you with this gun. He's kind of non
shot on about it. Yeah, I know, he's like, yeah, yeah,
it's really this guy.
Speaker 5 (19:28):
Did he show you a gun or just like, what
did he say? Just about the gun? Then we'll deep
dive after this.
Speaker 8 (19:35):
So that's the thing.
Speaker 13 (19:36):
He didn't actually say anything. He was in his truck
and me and my father were downstairs waiting for our lift,
and he backed his truck up all the way to
the elevator where you get off at and he pretty
he didn't get out of his truck or nothing, but
he pulled his weapon out of his holster and his belt,
and he showed it to me, and then he put
he on. He pulled it out of his holster, didn't
(19:59):
extend it all the way, but pointed it at me
through the window his window, his passenger window was like
a little bit down, not more than halfway.
Speaker 5 (20:07):
I guess this sounds like a very dangerous situation. Hold on, everybody,
hold tight. We got to get to the bottom of
what's going on. And where is this apartment complex? I
wonder if it's one of these ones that were taken
over in Aurora by all the illegal gang members.
Speaker 7 (20:29):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass insurance paying too much your coverage at dozens
of insurance companies. Find out now three O three, seven
to seven to one help. You'll think you're his only customer.
(20:51):
When you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.
Speaker 4 (21:02):
Three seven one three A two five five.
Speaker 5 (21:06):
We had this woman call up yesterday that I'm still Jennifer.
I'm still like trying to understand what the call was about.
I love calls like that, but three oh three seven
to one three a two five five. So here's a
game plan. We got the policy coming over. I'm going
to look at the policy. We're gonna see what the
clause is, what this guy's option is with State Farm,
(21:29):
and give him some good advice to move forward on
the appraisal clause. I'm sure there is an appraisal clause
in there, but I'm going to tell him how to
invoke it. And now we actually have an expert at
Petty Details that can do that for him.
Speaker 4 (21:41):
But I don't think he needs that.
Speaker 5 (21:43):
I think as soon as he starts talking about the
appraisal clause, long as it fits the script, I think
there'll probably cough up to fifteen hundred bucks. People don't
realize what an appraisal clause is. I've used it a
couple times. We had some damage to our floors in
our house, and basically Safeco wanted to pay. Ultimately, they
(22:04):
didn't want to pay anything, but then they admitted there
was some damage and was going to write us a
check for let's say ten thousand, and I said, you're
absolutely crazy. In order to redo those that hardwood, You've
got to replace the hardwood that's bad. Then you have
to take the other fifteen hundred square feet of hardwood
that's connected to it. You got to sand it, make
sure it all matches. And by the way, when you
(22:26):
pull the baseboard, you're going to have to pay in
all my walls. Blah blah blah blah blah, and we
got into an argument. They didn't want to do anything.
I invoked the appraisal clause. I hired my guy, they
hired their guy. Those two guys met at my house
and went through everything. I got a check for forty
thousand dollars. That's what the appraisal clause. Now I paid.
(22:47):
I want to say I paid twelve hundred bucks to
my appraiser, and then of course that company, Safeco, had
to pay for theirs. And what I'm saying to this
guy is it could very ea easily be fifteen hundred
bucks is nothing. I mean, I wouldn't go invoke the
appraisal clause over fifteen hundred bucks because it's going to
(23:07):
cost me twelve hundred for the appraiser and there's a
chance I could lose. But in a car deal like this,
I think State Farm will cough it up. But I
got to have that paperwork for us, so we'll go
from there. Now, Michael's got an issue with the neighbor
and it's a big deal. His father and him were
waiting for an uber or lyft and then this guy
that lives there is in a van or a.
Speaker 4 (23:29):
Truck or something.
Speaker 5 (23:30):
What made him actually pull out his gun from the
holster and show it to you in an intimidating fashion.
What happened? Did you flip him off? Did you throw
a rock at him? Nothing happened? I mean, how did
we get to that?
Speaker 13 (23:45):
Honestly, I don't even know. We were coming down the
elevator of our apartment to wait for the suber and
he apparently this apartment complex has out of a lot
of issues with this guy. He kicks people's dogs, more
specific old day's dogs when they're walking. This is a
senior complex. This guy's like anywhere from seventy five to
(24:07):
eighty years. It's the heritage at church Ranch.
Speaker 5 (24:12):
Okay, I thought you were going to say something we've
got one that's on our radar all the time.
Speaker 4 (24:16):
It's not that one. So so, Michael, we live.
Speaker 13 (24:19):
In Westminster, Colorado.
Speaker 4 (24:21):
This guy's eighty five.
Speaker 13 (24:22):
I literally have done nothing to antagonize this guy. And
like I said, just yesterday, I was going for a walk.
He he was going to his truck again. He was
walking behind me. I turned around to look at him
because obviously I was scared from the incident from last month.
And when I turned around, he's like, what are you
looking at?
Speaker 14 (24:40):
Spick?
Speaker 13 (24:42):
And you know, that's when he started going into other
things like would you like to suck my d? And
I just walked away. That's when I called the police,
filed the report.
Speaker 5 (24:51):
That's what you had to do, and I'm glad you
did that. Is that the first time you filed a reporter?
Or did you file one when he yanked a gun
on you?
Speaker 13 (24:59):
I filed one when he pulled the gun about a
month ago.
Speaker 4 (25:01):
Whatever happened with that is something.
Speaker 13 (25:04):
We haven't done anything about that. The Westminster police haven't
done anything because it's literally my word against his word,
is what they said.
Speaker 10 (25:11):
They did give me advice.
Speaker 13 (25:13):
They told me to record him, like take out my
phone anytime I have contact how old? Older gentlemen record him.
Speaker 4 (25:20):
But the issue Michael how old is? Michael how old is?
Speaker 10 (25:27):
I don't know.
Speaker 13 (25:28):
He's anywhere from like seventy five to eighty years old,
and he's just a mean.
Speaker 9 (25:33):
Vile p like.
Speaker 13 (25:34):
I went downstairs this morning to talk to one of
my neighbors about it, and she told me that yesterday
evening he was in an elevator with this new woman
who just moved in here, and he threatened to rape
her on the elevator. It was just him and her.
Speaker 4 (25:48):
This sounds almost unbelievable.
Speaker 5 (25:50):
No offense, Michael, I guarantee you there's something there, But
it seems so crazy that some guy is wandering around
in over fifty five unity and he's kicking old ladies dogs,
he's pulling guns on people, he's threatening to rape people.
Speaker 4 (26:07):
The cops have been.
Speaker 5 (26:08):
Called at least twice, just by you, but I assume
other people have called him, and Westminster Police does nothing.
The apartment complex does nothing. It sounds very hard to swallow.
Speaker 13 (26:20):
Here's the thing about it, Mark, not to cut you off.
The apartment complex, they're owned by a company called Dominion,
who actually Dominion owns the land that the apartments was
built on. Dominion has two lawyers that are kind of
currently trying to look into the situation because they are
trying to get him out of here. But the thing is,
(26:41):
they can't just go up to the apartment and say hey,
you got to get out.
Speaker 4 (26:45):
They need evidence. Do you have any of this on video? Michael?
Speaker 13 (26:49):
Unfortunately no ocause when the incident happened a month ago,
I wasn't aware that you're allowed to record people with
your phone. I had no idea. I thought that was
illegal in the state of Kalorasko.
Speaker 4 (27:01):
You thought all these people on TikTok were getting arrested.
Speaker 8 (27:05):
Yeah, you know.
Speaker 13 (27:06):
The detective told me, He's like, you know, you can
totally record this guy, of course, but then you're right.
He also told me if you feel comfortable disarming him,
if you feel like you can, you can also do that.
Speaker 10 (27:17):
Obviously, I don't want to do that.
Speaker 5 (27:18):
I don't know that sound that sounds horrible for a
guy that's pulled a gun on you.
Speaker 4 (27:24):
I wouldn't go there.
Speaker 5 (27:25):
Let me ask you this. Do you know his name?
And do you have a phone number for him? By
any chance at all?
Speaker 10 (27:31):
No?
Speaker 13 (27:32):
No, I don't do the only thing.
Speaker 4 (27:34):
What's his first name? What's his first name?
Speaker 10 (27:37):
Don't know his name?
Speaker 13 (27:38):
I don't know his name, Sir. They won't give me
his name because we're, like I said, we're in a
senior complex.
Speaker 5 (27:43):
Yeah, do you know where he lives? How old are you?
You don't sound like a senior.
Speaker 8 (27:48):
I not.
Speaker 13 (27:49):
I'm my father's caretaker. I got forty one years old.
Speaker 5 (27:51):
So you're forty one. God, this thing just sounds like
a nightmare. I mean, you did the right thing. The
cops are involved in it?
Speaker 13 (27:59):
About it?
Speaker 8 (27:59):
I mean, well they are.
Speaker 13 (28:01):
But here's here's where my frustration lies. It lies with
Foothills Housing Authority. That these are the people that give
my goad a voucher every month to help us cover
a majority of the rent.
Speaker 4 (28:13):
Now, my dad, what do they possibly wait? Wait, Michael,
what do they possibly have to do with some old
man doing what he's doing? How does the voucher organization
come into play them?
Speaker 13 (28:26):
I'm not blaming them, but we have explained the situation
to them about the older gentleman. Well, because they're the
ones that provide the rent for us, and they can
move us to other apartments that they have that are
available for their vouchers. And that's what I'm trying to
explain to you instead of them.
Speaker 5 (28:50):
And why wouldn't they move everybody think about that? I mean,
that's kind of I don't think it's fair to blame
that company. I think you're doing everything right.
Speaker 4 (29:00):
I mean, if they don't move you, maybe they don't
have another option right now that's open.
Speaker 5 (29:06):
And then what do they do with this one? You're saying, hey,
move us out and move someone. It moves some ninety
year old lady in afterwards that this guy can harass.
Speaker 13 (29:18):
I'm not demanding that they move us out. We just
explained the situation of Foothills, but instead of them acknowledging it,
they're pretty much just it's whatever it is, what it is,
you know what I mean.
Speaker 10 (29:29):
Yeah, you're you're wrong.
Speaker 13 (29:30):
They do have they do have authority to move people
because there are so many seniors that don't like how
this apartment is rung by the current downder. They switch
downdlords like everyth you know.
Speaker 5 (29:41):
I'm starting to say, Michael, listen, I'm going to go back.
I'm going to put them on hold for a second
because for some reason, when I talk, he doesn't hear me.
Sometimes I want to explain something to people. I shoot
from the hit man. This show is about my opinion
and how I'm feeling about a circumstance.
Speaker 4 (29:58):
When he started moving this.
Speaker 5 (30:01):
To the voucher program towards the end, think of how
it started off. The guy pulled a gun. He's building
a story. When people call up here, especially with a
neighbor issue or an ex wife or a husband or anything,
they're building a story against him.
Speaker 4 (30:14):
That's what they do. We all do that.
Speaker 5 (30:16):
In fact, inadvertently, we do it every day in life.
When we feel a certain way. We want people to
understand the agony or the happiness or whatever it happens
to be.
Speaker 4 (30:26):
Michael all of a sudden wants to get moved.
Speaker 5 (30:28):
Someone is paying for you guys to live there, Michael,
and that someone is me, and it's everybody in this room.
Those are all taxpayer dollars. And if they move you out,
listen to this. If they move you out, how about
all the other people that are there? How about the
poor person that could be a woman by herself that
gets moved into that apartment that they move you out of.
(30:51):
I don't think that's very fair. You're forty years old,
you're there helping your dad. At least there's some protection there.
Imagine somebody else moving in there. The problem is this
wacko that's wandering around doing the things you're claiming. I mean,
that's the real problem. You've called the police. Maybe you
get with some other neighbors and have them call the
(31:12):
police as well when this guy does something. For an example, Michael,
and I'll bring you back up real quick, but I
got to take a break. I'll come back to you.
But did the lady that claimed that he said I'm
going to rape you? Did she call the police?
Speaker 13 (31:26):
And if not, why, you know that's the question that
I can't answer. No, she didn't call the police.
Speaker 5 (31:33):
Okay, listen, I got to take this break. See that's
where my brain starts going, Okay, are these things actually happening?
Are people just spreading rumors because no one likes this guy?
Does he literally walk around and see a dog and
kick it?
Speaker 4 (31:47):
I mean this all sounds wild to me.
Speaker 7 (31:56):
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Speaker 4 (32:33):
D news.
Speaker 1 (32:35):
You need advice so you don't have.
Speaker 15 (32:39):
Run anxious ass as you can show.
Speaker 1 (32:43):
Shooter's gonna help.
Speaker 4 (32:44):
Come man, this is the Troubleshooter Show. No Tom Martine, Welcome, Welcome,
my friends to the only show of it's kind. We
are here to help you out. We're here to make
your life a little bit better. We're here to go
after the bad guys. If there is one in your life,
we'd love to hear about it. Three ozho three seven
(33:05):
one three.
Speaker 5 (33:06):
Eight two five five three zero three Martino, we are
here to fight for you. I started off last hour.
We've all been ripped off. Don't feel bad if you have.
Maybe you made a mistake, doesn't matter. We want to
get that money back for you. We want to go
after the bad guys. Three zero three Martino. That number
works on and off the ear and by the way,
(33:27):
help HLP at troubleshooter dot com that works all the
time as well. Now, Paul's got a problem with the dealership,
but I need to tell you about Paul thewatermanwaterpros dot Net.
Speaker 4 (33:40):
Listen to this. This is unbelievable.
Speaker 5 (33:42):
Now, twenty five hundred bucks whole home water filtration softener,
the whole home. Not a point of you saying you
want a water softener. You've been putting it off, It's
time to get one less than twenty five hundred bucks.
We have had our waterpros dot net system for two
three years now ever had any problems with it. I
love the fact that Paul's the actual plumber. I love
(34:05):
his company, I love his people. But their pricing is
absolutely absurdly low and the quality is better than most.
You realize twenty five hundred most most softeners for an
entire house are going to be about eight thousand.
Speaker 4 (34:20):
How he does it?
Speaker 5 (34:20):
I have no idea, I mean I don't, but he
did it, and he did it in our house. If
you've been putting it off. Check out waterpros dot net.
Waterpros dot net. Now, Paul, what dealership are you having
a problem with?
Speaker 10 (34:36):
Oh, it's a Chevy dealership here North Conrade Springs.
Speaker 5 (34:40):
Yeah, what's it called? The Mike Rooney North Mike Rooney.
We have had calls on Mike Rooney. Yes, So what's
going on? Is it a new vehicle you bought? What's happening.
Speaker 10 (34:52):
Let's say I bought the truck new and twenty eighteen
when I was getting some emissions related issues done to it,
and I took it in there for a new death
pump and.
Speaker 4 (35:04):
Okay, what is what kind of vehicle?
Speaker 6 (35:06):
Is it?
Speaker 4 (35:06):
Total?
Speaker 5 (35:08):
A Chevy Duramax in eighteen Chevy Duramax yep, And I'm sorry,
did you say thirty five hundred?
Speaker 14 (35:16):
Yeah?
Speaker 4 (35:17):
Okay, go ahead.
Speaker 10 (35:19):
And you know I took it in there for a
new diesel exhaust that the pump out in the tank. Anyways,
they put it in and they told me to come
pick it up, and I drove a half mile ale
to talk a lot and the pump falls off at
the bottom of the tank. So I turned around took
it back. The next day they said we filled the
death tank up to the top, still sets empties and
(35:42):
it goes into fuel contamination twenty one thousand dollars repair.
I took me off guard because they didn't go in
there with fuel contamination. I show up the next day
and the death pump is still hanging off the bottom
of the tank. So how could they show that tank
up with the pump still hanging off the bottom and
it looked like they dump death my fuel tank?
Speaker 5 (36:01):
Hey, Kevin Caulk and shared an auto tech hold on
a second, Paul explain, first of all for people listening
what a deaf system is.
Speaker 6 (36:10):
Well, it uses the death fluid to regenerate the catalytic converter. So,
in other words, that collects in the catalytic converter needs
to be burned.
Speaker 4 (36:19):
Off, so it basically burns it off and it.
Speaker 6 (36:21):
Uses death fluid in there to burn it.
Speaker 4 (36:24):
Yeah, and all diesels have them for the most part,
most of.
Speaker 6 (36:27):
The newer ones do. Yeah, but he's right. I mean,
the fuel pump in that deaf system comes out the bottom,
so you obviously can't fill the tank because the there's
a hole in the bottom where the field pump goes.
Speaker 4 (36:38):
So you just think they're outright lying to you.
Speaker 6 (36:41):
Well, if he said they put they got death contamination,
and they said they filled his deaf tank, they probably
put it in the wrong tank.
Speaker 4 (36:48):
How could you pause? What other?
Speaker 5 (36:50):
Like on my bus, the deaf tank's not even in
the engine compartment.
Speaker 4 (36:55):
I fill it up on the side.
Speaker 6 (36:57):
Well, right, But you have the gas tank and the
deaf right next to each other in the same gasoline on.
Speaker 4 (37:02):
This duramax on.
Speaker 5 (37:03):
So you're saying they could they could have literally put
death into the gasoline? Yes, or would they or are
you saying they put gasoline into the death?
Speaker 6 (37:12):
Well, they couldn't put anything in the death because of
field pumps hanging out the bottom.
Speaker 4 (37:15):
Oh, because it would have poured right out.
Speaker 6 (37:16):
The bottom, out the bottom. Yeah.
Speaker 4 (37:18):
Oh my god.
Speaker 5 (37:19):
So Paul, when you get down there and point down
out to him, because you said when you went to
get it, you saw it was still like that.
Speaker 4 (37:24):
What did they say?
Speaker 10 (37:27):
You know, nobody came outside, didn't even wanted to talk
to me, And I had a mold mechanic there.
Speaker 4 (37:33):
You had a what u it?
Speaker 10 (37:35):
Nobody came out and wanted.
Speaker 12 (37:36):
To talk to me.
Speaker 5 (37:37):
I wait, Paul, you just said something I need to understand.
Why did you have a mobile mechanic with you going
to a dealership that just worked on it.
Speaker 8 (37:46):
I thought like.
Speaker 10 (37:48):
These I knew these people were lying to me in
some kind of way, and I needed to documented professionally, and.
Speaker 4 (37:54):
See, I think we're missing Listen.
Speaker 5 (37:56):
I want to help you big time, and I agree
with everything you said. So does Kevin more importantly, I mean,
because he can picture what this thing looks like.
Speaker 4 (38:04):
But I want to understand something. You go there, you
already have issues with this dealership for whatever reason, and
you bring this other mechanic there were they gonna do
some work, and you're you didn't trust them anymore. So
you basically told him, no, I'll just come pick it up.
Speaker 10 (38:23):
No, I just just thought i'd show up and with
another mechanic to just do a separate diagnostic because it
didn't show up there with field contempt.
Speaker 4 (38:31):
But when you brought it back to him, I'm sorry.
We just got to start kind of from the beginning then.
So you bring it in there to get what done? Kevin?
What did he bring it in for?
Speaker 6 (38:40):
Well, he was having issues with the deaf system. So
they replaced the field pump.
Speaker 5 (38:43):
So they do the fuel pump and they say everything's good,
come pick it up, right, yeah, okay, So you go
pick it up and you have problems immediately. So then
you bring it back. What did they say when you
brought it back? You drop it back off?
Speaker 4 (38:58):
Right?
Speaker 14 (39:00):
Yeah?
Speaker 4 (39:01):
And they call you up.
Speaker 5 (39:02):
They call you up, and what do they try to
sell you or what do they tell you?
Speaker 10 (39:07):
Well, they sent me a message I didn't and call
me fine. That's we filled the death stinks up to
the top. And then the next message was fuel contamination
twenty one thousand dollars repair. And the picture of my
death or the picture of my fuel And when you
put it on Google, it gives you a I was like,
what's in my death fuel? On Google? I put a
picture and it's like identical to death. It mixed with
(39:27):
They sent a picture that's identical that's mixed with death.
Speaker 5 (39:30):
How would they How would he prove, though, Kevin, that
he didn't do this when he brought it in for
the initial problem. Wouldn't that actually cause an initial problem
with a fuel pump as as well?
Speaker 6 (39:39):
They would have noticed that it had fuel contamination when
they were doing a death system and test driving and
so forth.
Speaker 4 (39:46):
And it's wild and it's wild.
Speaker 5 (39:48):
When he got there, it started up, and he drove
it for you know, granted not long, but it moved. Yeah,
And now they're saying, basically they didn't do.
Speaker 10 (39:57):
It, Yeah, avoiding all accountability, which is really weird to
I mean, I didn't. I'm just wondering how I drove
it there. Now it needs to be towed out. You
know what I'm saying. It sounded fine last time I
drove it.
Speaker 4 (40:11):
You know, Well, that's a curious question.
Speaker 5 (40:12):
I mean, if someone made that mistake, let's say he did.
Let's say let's say Paul put deaf fluid in the
fuel tank and let's say he realized it after a gallon.
I mean, what are we talking about? Is this seriously
not going to run?
Speaker 6 (40:28):
Yeah, it's it's very, very, very corrosive. So if you
accidentally put deaf in your gas, thank what's happened. Don't
start the vehicle, don't turn the key, don't do anything
until you can drain it, because how.
Speaker 5 (40:39):
Would you how would we prove Well, first of all,
let's try to reach out to these.
Speaker 6 (40:45):
Well, he couldn't have driven his truck to them with
death in his fill tank. He couldn't have it, would
not have run to get there, and you didn't have
it towed in, right, Paul?
Speaker 10 (40:55):
Yeah, yeah, yep. Tom. Let me say something too. So
here in October, hang out of trucks all summer, and
I paid another mechanic, Edward.
Speaker 4 (41:05):
With a you know, why do I care about this?
Speaker 6 (41:10):
And uh, he.
Speaker 10 (41:11):
Plugged his computer into it and looks at it in
funny and then he just starts the truck and nothing's
wrong with it at all. Nothing is wrong with the truck, Paul.
Speaker 4 (41:19):
Did you drive it in? Did you drive it to them?
Speaker 6 (41:24):
Yeah?
Speaker 10 (41:25):
I drove it into them.
Speaker 4 (41:26):
You drove it into him.
Speaker 5 (41:27):
And what were the symptoms you were having at that
point when you brought it to him? It was just
throwing codes for a death pumping, but it was driving fine.
Speaker 10 (41:38):
Yeah, it found it just fine.
Speaker 4 (41:41):
That's weird.
Speaker 5 (41:42):
And Kevin, you're saying, if he put in even a
quarter gallon of death, they.
Speaker 6 (41:48):
Know what kind of volume. But I mean, if if
he was most people take the five gallon jug and
pour it in.
Speaker 4 (41:55):
And then how far did you drive it when you
picked it up?
Speaker 6 (41:59):
He didn't half a.
Speaker 10 (42:00):
Mile out the parking lot. That's when it popped off.
Speaker 6 (42:02):
No, that's the second time.
Speaker 4 (42:04):
That's what I mean.
Speaker 6 (42:05):
Yeah, the first time the fuel pump fell out before
he get he got around the block.
Speaker 5 (42:10):
Practically, I just can't believe they're not doing anything. I
guess that's the part that I'm just not understanding why.
I mean, really, let's try to reach out to them.
I really do want to talk to the serviceman.
Speaker 10 (42:22):
Okay, here this so I brought that. They towed the
truck to my house here in October, and I paid
the mold of mechanic to do a diagnostic at the
truck in my front yard and there's nothing wrong with
it at all. They were just lying to me the
whole time. There's nothing wrong with the truck. We can
go get pancakes right now with it.
Speaker 5 (42:41):
For the life of me, Paul, that would have been
nice to throw in a few minutes ago. Hold on
a second, now, I want to know what he wants, like,
I'm ready to call up this dealership.
Speaker 4 (42:54):
This is Come on, Paul, what do you want now?
Speaker 5 (42:57):
We're going to find out after this, But just do
you want the money back for.
Speaker 4 (43:01):
The fuel palm?
Speaker 5 (43:01):
I mean, what do you guys think we're gonna find out?
In a second, Kevin, what do you think he wants?
Does he want to go get pancakes.
Speaker 6 (43:08):
Yeah it sounds good. You want pancakes.
Speaker 7 (43:09):
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at dozens of insurance companies find out now three oh three,
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Speaker 5 (43:51):
All right, three oh three seven one three eight two
five five three zero three Martino by the way, fix
at twenty four to seven thirty nine smackarroos.
Speaker 4 (43:59):
That's all.
Speaker 5 (44:00):
It takes thirty nine dollars and you, my friend, will
get your furnace clean. They deep clean it, they tear
it apart, takes about two hours, get rid of all
the dirt. It's this for new customers only. I got
to say that it's a way of introducing the company.
It's the best deal out there. I realize other companies
do this and it's all a ruse. Basically, these guys
actually tear it apart, cleanic, get rid of the dirt,
(44:22):
put the no breakdown guarantee on their thirty nine dollars.
New customers go to fixmihome dot com. Tell them you
want the troubleshooter deal thirty nine bucks the deep clean
fixmihome dot com. Now we're going to go back to
this guy and figure out Paul what he's actually trying
(44:42):
to accomplish and maybe we can help you. So, Paul,
we know the car's working now, and you had a
mechanic look at it. Why did you even have the
mechanic come out when it got towed back if it
would start?
Speaker 4 (44:55):
You thought it wasn't going to start. Is that why
they told me.
Speaker 10 (45:00):
That this truck needed twenty one thousand dollars.
Speaker 4 (45:02):
Dollars for the work. So the mechanic came out.
Speaker 5 (45:04):
He must have done something because the last time you
saw the vehicle, the fuel pump was hanging out at
the bottom of it, or the death fuel pump.
Speaker 10 (45:14):
Yeah yeah, and now it's reinstalled in the death tank
s filled to the top here at the house, just
like they said. So they worked on it after they
you know, touched it and they drained the fuel tank.
For some reason, they drained that fuel tank to try
and hide something. They told me I drove it there
with no gas in it, and I'm like, well, and
how do we have fuel contamination?
Speaker 7 (45:35):
Then?
Speaker 10 (45:35):
You know, I drove there with no cue in it,
you know, which was a lie.
Speaker 4 (45:39):
So the bottom line is it's working fine now.
Speaker 10 (45:43):
Yeah, it never had the problem in the first place.
Speaker 4 (45:46):
Well, why were all the check engine lights coming on
left and right?
Speaker 8 (45:49):
Then?
Speaker 10 (45:50):
It just needed a new death pump and the knock sensor. Okay,
a turboaccuator code. That's about it.
Speaker 4 (45:57):
Now, Is that what this is that what the mobile
tech did? He did all this stuff?
Speaker 10 (46:03):
No, he just gave me a diagnostic to see what
was the status of the vehicle. Now that it's back
at my house after it left there because they didn't
really give me.
Speaker 5 (46:11):
Kevin help me out here, they towed it back and
it worked perfect. Is that what I'm to understand? Okay,
so they tow it back, it works perfect.
Speaker 4 (46:18):
How can I help you, Paul?
Speaker 10 (46:21):
I want to get compensation for what I've had no
trucks for I've had no trucks since made and right now,
thinking it would blow, I take them the small claim score.
Speaker 5 (46:31):
I don't know what else you would do. I mean,
I take them the small claim score. It's going to
have to be under seventy five hundred bucks. It's only
going to cost you fifty bucks. But you're going to
have to prove there was nothing wrong with it. Here's
going to be the issue. You drove it there. There
was a bunch of stuff wrong with it, at least
as far as the dash was.
Speaker 10 (46:52):
Yeah, yeah, there was nothing wrong with it to really
begin with, like just being a new death pump and
a turbo actuator. Gave them the part.
Speaker 5 (47:01):
Did they charge you? How much did they charge you
for diagnostics? I mean, there's something you might be able
to go after.
Speaker 6 (47:07):
He gave them the parts.
Speaker 10 (47:08):
They charged me for two hundred and fifty dollars.
Speaker 4 (47:10):
Well, you gave them what parts.
Speaker 10 (47:14):
The death pump and the turbo actuator.
Speaker 5 (47:16):
For the life of me, Mike, Mike Rooney accepted parts
from you to install.
Speaker 4 (47:24):
Yeah, well they are morons.
Speaker 5 (47:25):
I mean, that's a dumb I've never heard of a
dealership doing that. I mean, to me, Tree, do you
want to take a stab atus and give a call
I don't even know what you would ask for, though.
Speaker 3 (47:35):
Well, there's nothing to call about. I mean, our caller
provided some parts that a dealership inexplicably installed for him,
and then one of the parts fell out. Then you know,
we went through this drama for five months. The truck
showed up this month back at the caller's front yard
and that runs just fine.
Speaker 6 (47:53):
This is just a mess, but at least it has
a happy ending.
Speaker 4 (47:56):
Why would they if they hold on?
Speaker 5 (47:59):
Here's Paul, Well, they tell you you need twenty one
thousand dollars in work, correct, then they tow your car
back to your house and it works perfectly.
Speaker 10 (48:11):
Well yeah, I mean it still showed that death plump code.
They're saying that death plump by game doesn't work, but
it doesn't even look like it's been installed to be
like the same death pump that when I bought the truck.
Speaker 5 (48:21):
Is they are morons for installing parts you brought they are.
That's not your fault, you were trying to save a
few bucks.
Speaker 10 (48:27):
Pardon, how about how about.
Speaker 5 (48:29):
In my opinion, Mike Rooney are morons just for that
right there.
Speaker 3 (48:33):
Well, on the more practical side, how about he just
has his trusted mobile mechanic reinstall these parts for him.
Speaker 4 (48:40):
He said, it works perfect.
Speaker 3 (48:41):
Now, Oh that's happen, Then that's fine, dude. Just have
a great day on an awesome weekend.
Speaker 5 (48:46):
I mean, really, the only thing you're going to do
is take them to small claims court, Paul. I mean,
that's it. I don't even know what you would ask, though,
I mean, I really don't, because it's such a strange
story because you brought the parts.
Speaker 4 (48:58):
I still cannot believe a dealer would do that.
Speaker 5 (49:01):
Kevin, would you ever install under most circumstances? I mean,
if you've got like a nineteen forty model te Ors
whatever the hell.
Speaker 6 (49:09):
Yeaher Lincoln or something something, Yeah.
Speaker 5 (49:11):
An old crappy Lincoln, something along those lines. I mean,
I really go ahead, Paul, like you've kind of finish up.
Speaker 10 (49:18):
But even such, is it even sane for me for
somebody to make me believe my truck needs all these repairs,
try and make me pay for all these repairs.
Speaker 4 (49:29):
That does not even need not It sucks.
Speaker 10 (49:30):
And well after the repairs, they tried to offer me
twelve thousand dollars for that truck to get me out
of that truck for twelve grand pall it for forty five.
Speaker 5 (49:39):
Listening to you, it sounds like they were trying to
put the screws to you.
Speaker 4 (49:43):
Okay. I mean I don't know if they actually were
or not.
Speaker 5 (49:46):
I don't know if they were being lazy, but to
try to sell you twenty one thousand dollars when you
brought your own parts for them to install is insanity.
They knew you weren't going to do it. Maybe that
was their whole deal. Maybe their whole deal was, let's
tell them there's twenty one thousand, then offer him twelve
thousand for the truck.
Speaker 4 (50:06):
I don't know.
Speaker 5 (50:07):
I wasn't there, but based upon what you're telling me,
that is a possibility.
Speaker 10 (50:13):
Yeah, I mean I lost five months of work for it.
Speaker 5 (50:16):
How well, if you lost five months of work for it,
my god, you have to mitigate the circumstances. I mean literally,
if you didn't work for five months based upon this,
that is not going to be their fault under any circumstance.
Speaker 10 (50:28):
Ever, well, I didn't have a way to work, so.
Speaker 5 (50:31):
I'm not arguing you didn't lose five months of work.
It's not going to be their responsibility. You will never
argue that if Dmitri ran into my car tomorrow and
totaled my car, and I couldn't show up for five months.
He is not going to owe me five months salary.
It's not going to happen under any way anyway.
Speaker 10 (50:55):
Well, I just don't get how someone could just lie
to you and make you believe that your truck's blown
up up. And I didn't want to I build metal
buildings for a living, and I didn't want to even
get new clients because I didn't even know if I
was reliable or not anymore.
Speaker 5 (51:10):
Yeah, like I said, Paul, I mean, you could take them,
You could take them the small You almost what.
Speaker 10 (51:20):
I almost lost my house over this, Paul, Paul, this.
Speaker 5 (51:24):
Is you're just bringing this to a place where the
court isn't even going to care on this stuff. You're saying,
I'm trying to be like really straightforward and somewhat kind.
I mean, honestly, I am ask these guys.
Speaker 6 (51:37):
I mean, wouldn't you tow it to another place and
get a second opinion if you didn't trust them?
Speaker 4 (51:41):
And why would you wait five months to get it
towed back?
Speaker 14 (51:46):
What?
Speaker 10 (51:46):
I couldn't afford it at the time. I didn't know
what to do well. I didn't know what to do.
The whole stories made it look like they done death
in the fuel bank, and I'm like, I didn't.
Speaker 4 (51:54):
Know what to do.
Speaker 5 (51:55):
Yeah, there's nothing. In my opinion, man looked, it's not legally.
I don't think you're going to get a nickel, and
paying an attorney to attempt to do something would be insanity.
I think you're throwing the money out. In fact, i'd
be upset if an attorney took this case.
Speaker 4 (52:11):
So I just simply wouldn't do it.
Speaker 10 (52:16):
I mean, I just don't understand that. I don't think
I shocked to you.
Speaker 5 (52:19):
I think I could sit here and say the same
thing I could say. I could say, Paul, look at
that red car over there, and Paul would go, oh,
I love that blue car. And I'd go, no, no, no, no,
not that one, that one right there, the red car.
And then Paul would say, isn't that blue, and I'd go, no, no,
let's walk over to it. And we'd walk over to
it and I'd touch it and I'd say this red
(52:40):
car and he would say, I love that shade of blue.
Speaker 4 (52:44):
Paul, you're not listening.
Speaker 5 (52:45):
You really don't have a case there, and I feel
bad for you, but losing five months now, I am
going to.
Speaker 4 (52:51):
Get a little real world for people listening.
Speaker 5 (52:53):
If you lose five months of work because of a
car dealership that misdiagnoses your car, that's your fault.
Speaker 4 (53:02):
It's your fault. Five months.
Speaker 5 (53:05):
Maybe I blame them for three or four days, but
five months you could have got it towed back. You
could have went down and got it. You could have
done a lot of different things. And then bringing your
own parts. Anybody out there, even if a shop says okay,
we'll do it, anything that goes wrong with any labor
they do, they're never going to do anything for you
(53:26):
because you brought the parts. They're gonna blame the parts
every single time. You'll never get any warranty work done.
It is the dumbest thing either side can do, unless
if there's no other options out there, which does happen occasionally. Kevin,
I asked you before, would you ever install an alternator
(53:46):
I brought you on a twenty twenty one Hondai Santa Fe.
Speaker 4 (53:51):
Nope, it's insanity.
Speaker 6 (53:53):
I think we've done it once in a year, and
it was because they could get the part that I.
Speaker 4 (53:56):
Couldn't find now, why won't you do it?
Speaker 6 (53:59):
There's too much liability, too much warranty issues, too many
of me, and I don't know the quality of the parts.
I'll tell you what, fifty percent of the ten. When
we used to do it, we'd get the wrong part
and then my text standing there waiting and you have a.
Speaker 5 (54:11):
Car up on a lift taking up the bay where
you make money.
Speaker 6 (54:14):
Yep, customer's got to come and get that part and
go take it back and exchange it and bring the
right one. And yeah, it's it's just a lose lose.
Speaker 4 (54:21):
So here's what I want done. I think we have
Dmitri call up Paul.
Speaker 5 (54:29):
Okay seriously, yeah, and and see what tell them?
Speaker 3 (54:35):
And hey, tell them that car. Let me save us
a phone call. So it's a long distance call because
it sounds.
Speaker 6 (54:40):
Like he's in Card Springs.
Speaker 3 (54:42):
Yeah, I think it's time for Paul to move on. Man,
he got the truck back, thanks running Okay, he did
get the run around, and it's very frustrating, and I
agree it cost him some lost work. But dude, pick
your stuff up and go on with your life.
Speaker 5 (54:54):
And this Mike Rooney, listen, man, I've got no love
for them.
Speaker 4 (54:58):
I don't know why they installed you your parts.
Speaker 5 (55:00):
I don't know why they told you there was twenty
one thousand dollars when your truck is working fine when
they towed it back.
Speaker 4 (55:07):
I don't know any of that, Paul, but I like
what Dimitri said.
Speaker 5 (55:10):
You got to move on, Robert, you're up next three
oh three seven one three talk.
Speaker 7 (55:20):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
(55:42):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.
Speaker 5 (55:58):
Alrighty then three seven one three eight two five five
three zero three Martino, you've been ripped off or taking
advantage of I want to hear from you. I felt
bad about that last caller, but I don't know where
he was going. Kevin, what what are your thoughts on
what do you think the dealership was up to. I mean,
we'll never know, but in your opinion, what do you
think was going on there?
Speaker 6 (56:18):
You know, it's hard to tell if you know, if
there's a mechanic didn't know what he was doing, or
they got wrong information, or are their crooks. I mean,
what do you know want It's so hard to tell.
Speaker 4 (56:27):
It's almost impossible to tell.
Speaker 6 (56:29):
Place like that. They're not going to, you know, set
somebody up for that that's.
Speaker 5 (56:32):
Not well, especially somebody that brought in their own parts. Yeah,
they know, they know hitting him with what they I
think they kind of wanted them out of his life.
Speaker 4 (56:40):
They knew he didn't have money.
Speaker 6 (56:42):
He tried to buy his truck for twelve grand. So
I don't you know who knows? The whole thing's sketchy.
Speaker 5 (56:47):
You know, I had I'm gonna we've got someone here
a scot problem with starter. I'm gonna go to But
we've had so many calls over the years when it
comes to accidents like and really think about this, If
Suzanne and I are on the way to the airport
to go to Hawaii, and we're going to go to
Hawaii for two weeks, we've had it booked. We have,
you know, let's just go crazy, first class tickets, a
(57:08):
very expensive hotel.
Speaker 4 (57:09):
Blah blah blah.
Speaker 5 (57:10):
We got a twenty thousand dollars vacation coming up, and
Dmitri runs into me with that crappy old Lincoln ouch
and we can't get to the airport in time, so
we can't get on that flight in time, and then
the government shutdown happens and we can't get another flight out,
so the hotel we can't get a refund on. And
(57:33):
I get depressed over the whole thing, and because of
my depression, I run my car into a ditch on
accident because I'm in tears. You can chase it forever,
is what I'm saying. Literally, if someone hit you on
a Tuesday, you could say they owe you. They owe
you for.
Speaker 4 (57:50):
The rest of your life. And that's kind of where
he was going. I mean, I.
Speaker 5 (57:53):
Stretched that out to absurdity, but really, five months. You
don't leave your car somewhere five months and don't work
for five months and then blame it on wherever you
left your car under any circumstance. Yeah, any circumstance whatsoever. Hey, Robert,
what's going on with this?
Speaker 4 (58:09):
Starter.
Speaker 5 (58:10):
By the way, we got two lines open three zero
three seven one three A two five five.
Speaker 4 (58:15):
Get your calls in. Now it's car day.
Speaker 5 (58:17):
We're going to tell you about Dimitri's new car he bought.
It's like driving on a cloud. Robert, what's going on?
Speaker 13 (58:25):
Yeah?
Speaker 16 (58:26):
I have a twenty twelve Dodge Round outdoorsman pickup and
I noticed lately when I turn the key, it just
keeps turning, like starter keeps what going?
Speaker 13 (58:36):
Want to shut off?
Speaker 14 (58:36):
So I have to turn the key off right away, like.
Speaker 4 (58:38):
The bendix has broke. Or you mean it's like cranking.
Speaker 17 (58:42):
Yeah, it's cranking.
Speaker 13 (58:44):
I could just n and then I shut it off.
It doesn't, It just gets It's like a bad starter, right, Kevin,
could be a starter solenoid relay.
Speaker 4 (58:51):
There's a lot there. I mean, is it all part
of the starter though? Or no, you're saying it could
be outside.
Speaker 6 (58:55):
Of that controls the signal to the starter. Okay, has
got any relay in the tip of module?
Speaker 5 (59:02):
How would he expensive thing if it's in the tip
of Matt's stupid money?
Speaker 4 (59:06):
What is it called? The tip?
Speaker 6 (59:07):
Totally integrated power module. So instead of separate relays, they
have relays that are integrated into a circuit board within
this module.
Speaker 4 (59:15):
So you have to replace the entire.
Speaker 6 (59:16):
Circus, replace the starter relay, you have to replace the so.
Speaker 5 (59:21):
It's sending bad information because of a bad circuit on
a motherboard.
Speaker 6 (59:24):
Basically it could go both ways to where you turn
the key and you get nothing, not even a click,
or you get it the other way and that stays engaged.
Speaker 4 (59:30):
So unless if you're like really good at computers, I mean,
you're not going to replace the bad part on the motherboard.
Speaker 6 (59:38):
You can do things to bypass, like they have a
kit from from RAM that you can replace the fuel
pump relay instead of the tip them real just some
wiring and the you know, regular relay.
Speaker 4 (59:48):
And then it works, but you're rewiring it. They don't
have that for this start.
Speaker 6 (59:53):
They may they've had several different iterations of it, but
you just need to say, I'm just guessing obviously without
seeing the car, but this they need to check.
Speaker 4 (01:00:00):
How do you die? So he comes in. I know
you've got the best electrical guys out there, but how
do you where do you even start with this? Does
it happen every time, Robert, every time you do it?
Or almost every time?
Speaker 10 (01:00:11):
No?
Speaker 17 (01:00:12):
No, no, No, it's like maybe once. Lately it's been
like it did it once, and then maybe three weeks
later it did it, and then lately it did it
another couple of weeks later, and then a couple of
days later.
Speaker 6 (01:00:24):
Those are challenging.
Speaker 4 (01:00:25):
So it's getting more and more.
Speaker 5 (01:00:26):
Would you be able to duplicate it if you were
at Kevin shopp or it's just who knows?
Speaker 4 (01:00:31):
It's a shot in the dark. Yeah.
Speaker 17 (01:00:33):
Yeah, it's kind of a random thing and go, I
don't want the damage.
Speaker 6 (01:00:39):
It's good.
Speaker 4 (01:00:39):
You turn it off now, So that's how you stop it.
Speaker 5 (01:00:42):
You just literally turn it, close the circuit, yeah, and
then try again, and then try.
Speaker 17 (01:00:47):
It again it starts up.
Speaker 4 (01:00:49):
Wow, what damage could that do? Over time?
Speaker 6 (01:00:52):
It could ruin the flywheel? You know the gear on
the flywheel where the starter engages. Oh yeah yeah.
Speaker 4 (01:00:57):
So what would you do if you were Robert?
Speaker 6 (01:01:02):
It's a tough one. I mean you have to duplicate
it to solve.
Speaker 5 (01:01:05):
It is something like that. Does it get if it
is the board? Let's just pretend that's ultimately what it is.
The tip of tip the H tip them t I
totally integrated power module.
Speaker 4 (01:01:17):
Wow, tip them.
Speaker 5 (01:01:19):
So if it is that will it continue to get
worse or it could be stuck in this this this
purgatory where it happens once a week.
Speaker 6 (01:01:28):
Yeah, it's electrical.
Speaker 4 (01:01:29):
It could be it could be anything. Is it possibly?
It could go away?
Speaker 6 (01:01:34):
Not likely, but it's possible. It's still a relay. Even
though it's integrated into a circuit board, it's still a relay.
Speaker 4 (01:01:40):
So what would you do to troubleshoot it? Can you
bypass that relay on that tip them?
Speaker 6 (01:01:46):
If it's something we can't duplicate it and it's starting
to get worse, I would recommend bypassing that in there
and see if it doesn't stop doing it.
Speaker 5 (01:01:53):
Yes, And is there any downside in bypassing it long term?
Speaker 4 (01:01:57):
Is a fix?
Speaker 6 (01:01:58):
No?
Speaker 5 (01:01:59):
And what do you think that would run? I'm totally
throwing this out. It's just a couple hours labor, Like
a couple hours.
Speaker 6 (01:02:04):
Labor and a kit seeve could be about three four
hundred bucks.
Speaker 5 (01:02:06):
So Robert, there's an option there if it turns out
to be the tip them. But I mean you're going
to be able to troubleshoot and figure out what it
is no matter what.
Speaker 6 (01:02:14):
If we can duplicate it, that's that's the kicker. Yeah,
if it's working, fine, there's nothing to diagnose.
Speaker 4 (01:02:19):
Robert, I'm not sure what else to tell you. You got
any other questions for Kevin?
Speaker 17 (01:02:24):
Yeah, you guys have shared an autotext?
Speaker 16 (01:02:27):
Can I take it there?
Speaker 6 (01:02:28):
And of course, well you can and we can try it.
But you know, I'm not optimistic one. It's it's two
to five days.
Speaker 4 (01:02:34):
To get the intermittency. Now, if you could drop it
off for a week, I'm sure he could, you know,
in the morning or in the evening when you leave
or whatever.
Speaker 5 (01:02:43):
Try to duplicate it, right, But even Kevin, if you
do duplicate it once, we have.
Speaker 6 (01:02:48):
To be very prepared to diagnose it.
Speaker 4 (01:02:50):
Well, that's what I mean.
Speaker 6 (01:02:51):
So we can't just walk out with a key and say, oh,
let's see if it does it. Then it does, because.
Speaker 5 (01:02:55):
Then you can't do it because then you've got to
turn the key off and it's not going to do
it again for another seven Robert, you might just be
waiting till it gets worse.
Speaker 4 (01:03:02):
Brother, Oh, you can't.
Speaker 17 (01:03:04):
Just test like the starter or the motor or.
Speaker 4 (01:03:08):
Well he's saying he could put here, here's what he
could do.
Speaker 5 (01:03:11):
If I'm listening to him right, he could bypass that
and it's not going to do it again if it
is the tip them.
Speaker 4 (01:03:19):
But if it does do it again, then it's something else.
Speaker 6 (01:03:21):
And it's something else.
Speaker 4 (01:03:23):
He could throw a starter in there.
Speaker 6 (01:03:25):
That's not a starter problem.
Speaker 4 (01:03:26):
Well okay.
Speaker 5 (01:03:27):
My point though, is he could throw any part in
there and sell it to you and then if it
doesn't happen again, that's what it is. But that's the
problem with an intermittent problem.
Speaker 4 (01:03:39):
You basically throw money at it.
Speaker 5 (01:03:40):
I mean, it kind of sucks, but I get it
down to him, Robert, no matter what, bring it down.
He has got literally the best electrical guys in Colorado.
Share it in auto tech dot com. Go there, get
the address, call him up, get the appointment, Robert.
Speaker 4 (01:03:54):
I'm not kidding.
Speaker 5 (01:03:54):
You're not going to regret it, and you're gonna end
up using these guys. Shardan auto tech dot com. Now
Amy and Carly hold tight. One has an issue with
Liberty Mutual and the other with AutoNation. I think Dmitri
knows about these. Yep, yep, okay, hold.
Speaker 7 (01:04:10):
On, go with a sure thing Denver's best roofer Excel
roofing dot com.
Speaker 15 (01:04:21):
You don't pay a cent until you're content.
Speaker 7 (01:04:26):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.
Speaker 1 (01:04:52):
Rit News.
Speaker 18 (01:04:57):
You don't have.
Speaker 1 (01:05:00):
Come, run in just as fast as we can. Shooter's
gonna help coming.
Speaker 4 (01:05:07):
This is the Troubleshooter Show. No Tom Martinez.
Speaker 5 (01:05:11):
Welcome my friends to the only show of it's kind.
We're here to solve problems, answer questions, take complaints you've
been ripped off or taking advantage of, or need some help.
Speaker 4 (01:05:20):
First of all, we have a list of experts that
are either here in studio joining us a lot.
Speaker 5 (01:05:26):
For example, today's Car Day, we have Kevin Colkin shared
an Auto Tech.
Speaker 4 (01:05:31):
But we also have a list of attorneys.
Speaker 5 (01:05:32):
Doesn't matter if it's real estate attorneys, a state planning attorneys,
personal injury attorneys, criminal defense attorneys. We have a list
of attorneys that we get involved all the time with
different problems. Landlord tenant disputes, you pretty much name it,
so if you have any questions, three zero three Martino,
I got two lines open. It is car day, but
(01:05:54):
we still take every possible call. We love helping people,
We love recouping money.
Speaker 4 (01:05:59):
And our deputies. We have some great deputies too, just
willing to knock them out when they come in.
Speaker 5 (01:06:06):
Yeah, on a volunteer basis too, which is ridiculous. Deputy
bow Over there is working on a couple things, Deputy Dimitri.
We've got a follow up we're going to go to
in a second with Amy that you've been dealing with,
and Kevin Cokin joins us three oh three seven one
three eight two five five. Hey, Amy, what is going
on with AutoNation? What was the original problem? Or maybe
(01:06:29):
d you want to jump in? Whoever can explain it
to me the quickest.
Speaker 8 (01:06:33):
Mark.
Speaker 3 (01:06:33):
You know, it's a really strange story. Amy called us
on September third for the first time, and she bought
a car from AutoNation and uh, you know the and
this is she bought it a couple of years ago
and last winter I believe the car was stolen. It
was subsequently recovered with a blown engine. It got towed
(01:06:54):
back to AutoNation for repairs, and when Amy made the
insurance claim on it, their insurance company said, hey, you know,
we've looked into your car and it looks like it
has already been previously totaled out. It's been declared a
total loss by some other insurance company. And so they
(01:07:14):
actually ended up dropping her because it's no longer an
insurable vehicle.
Speaker 4 (01:07:18):
Did they handle that claim or no? Yeah, they handled
that claim and that they gave her. So the vehicle
is that AutoNation. The vehicle is get stolen. Did she
buy it from AutoNation?
Speaker 6 (01:07:28):
Bought it from AutoNation?
Speaker 4 (01:07:29):
It gets stolen from Audnation.
Speaker 6 (01:07:31):
Gets stolen from Amy, it.
Speaker 4 (01:07:32):
Gets stolen in her possession.
Speaker 3 (01:07:34):
Yeah, it gets stolen from her, and then.
Speaker 5 (01:07:36):
When they cover it, when they finally get it back,
it's just a mess and needs an engine.
Speaker 4 (01:07:40):
They beat the hell out of it.
Speaker 5 (01:07:41):
Yeah, And the insurance company did give her all the
money for the car though, except for the engine because
they said that's mechanical.
Speaker 3 (01:07:50):
Uh, you know, I'm not sure, I don't remember exactly.
Speaker 4 (01:07:52):
Why didn't they pay for the engine?
Speaker 19 (01:07:56):
Well, actually the engine was covered under warranty and they
replaced the engine in it, but it doesn't matter because
they can't ensure it because if I because it's already
been totaled and so anytime that I.
Speaker 4 (01:08:10):
Okay, but I get that. But guys, let me ask
you this. Has the car been put back to good
operating order?
Speaker 19 (01:08:19):
It is in operating order, but it still has uh
it's I was able to provide the documentation that AutoNation
asked me for to prove that it had been totaled
before I bought it, and they told me that they
would help me once I provided that documentation, and now
they just won't respond to me.
Speaker 3 (01:08:38):
Let me let me short circuit story.
Speaker 6 (01:08:40):
Let me tell you what the issue is now.
Speaker 3 (01:08:42):
So luckal so the insurance company did pay for the
damage Kia or Hondai I forgot which one of them is.
Actually Hondai is going to replace the engine with a
new one at no charge because luckily it's one of
those engines was.
Speaker 4 (01:08:56):
Going to handle the body work in any other and.
Speaker 6 (01:08:58):
That got that all got done.
Speaker 3 (01:09:00):
Here is Amy's problem, and I'll tell you what she
wants to get because.
Speaker 5 (01:09:04):
Because it was totaled before, Yeah, she can't find in
an insurance company to cover it.
Speaker 3 (01:09:09):
But it gets worse. Her credit union, who's financing this car,
is calling the loan. They haven't called the loan yet,
but they keep warning Amy and have been for quite
a few months that she's out of compliance. She's out
of compliance with the terms of the loan.
Speaker 5 (01:09:23):
Now, why did AutoNation sell her a car with the
salvage title?
Speaker 6 (01:09:29):
I have an answer for you market.
Speaker 4 (01:09:30):
We have we seen the title? Is it actually salvaged? Well,
we saw so.
Speaker 3 (01:09:35):
Kevin from Shared Nototech ran a car fax for us.
There is no mention of salvage. There is no mention
of as it's got a clean carfax and it's got
a clean title. So it appears that even and I'm
no fan of ownation, but it appears that AutoNation unknowingly
(01:09:56):
sold her a previously totaled out car.
Speaker 5 (01:09:59):
But that doesn't matter. How do we know I want
the answer to this one.
Speaker 4 (01:10:03):
How do we know if Carfax says it was total doubt,
how do we know.
Speaker 3 (01:10:07):
It It doesn't say there is no mention of anything.
Speaker 4 (01:10:10):
I'm sorry I said that backwards.
Speaker 5 (01:10:11):
If there's no mention of it there, how do we
know that's true and it was total.
Speaker 3 (01:10:15):
I can answer that too. Amy emailed me a copy
of the letters she got from the insurance company who
had previously insured it for some other customer of Thought
or Pregis owner, and that letter.
Speaker 6 (01:10:26):
Said, Hey, this vehicle was deemed a total loss.
Speaker 5 (01:10:29):
And when we gave or when Amy, you gave that
information to AutoNation saying hey, you sold me this vehicle
that was totaled. I can't even get it insured. Now
she wants to undo the deal.
Speaker 4 (01:10:41):
Well, I think they have to undo the deal.
Speaker 3 (01:10:43):
And according to Amy, in a telephone conversation a few
weeks ago, the AutoNation manager said that, hey, if you
can prove that it had been totaled, will undo the deal.
Speaker 4 (01:10:53):
What AutoNation is this? And do you have that actual insurance?
Speaker 3 (01:10:58):
I am the letter from the insurance company.
Speaker 5 (01:10:59):
I want you to pull that up. I don't want
you to read the whole thing, but I want you
to give me. I really want to know what they stay.
Do we know what happened? Was it in an accident?
Speaker 6 (01:11:08):
I believe it was a theft claim at the time.
Speaker 4 (01:11:11):
Now wait a minute, to wait a minute if something
gets wait a second if something gets stolen, and a
certain amount of time goes by, get Brian burns On Kelly, please.
But a certain amount of time goes by and then
they recover it. But in the meantime they.
Speaker 5 (01:11:29):
Totaled it out because it was stolen and give you
a check, but then they find it.
Speaker 4 (01:11:34):
Is that the circumstance we're looking.
Speaker 3 (01:11:36):
At, Okay, So yeah, you're right. So here it is.
The letter was just dated a few days ago and
it's just a very simple one sentence letter. It said,
please accept this letter. It's proof of the total loss
determination on this claim due to theft and no return
of vehicle. This vehicle was deemed the total loss on
March twenty ninth three.
Speaker 5 (01:11:57):
So really, this is we've got to dig a little
deeper because this isn't a salvaged vehicle, correct, this is
a vehicle that was stolen. The insurance company paid whoever
owed it, made them hold because that's what the policy says.
Then it was recovered and it looks like it wasn't
totaled at all. So I don't understand why she can't
get and insured.
Speaker 4 (01:12:18):
But that's what I want to ask Brian.
Speaker 3 (01:12:20):
So Brian, in some private conversations with me, previously indicated
that he feels confident in his ability to insure this vehicle.
Speaker 4 (01:12:28):
Have you talked to Brian Amy.
Speaker 19 (01:12:31):
I have talked to him, But I also just know.
I know that this vehicle is listed on an insurance database.
Speaker 4 (01:12:39):
As that doesn't matter. It's not salvaged. I thought it
was a salvage vehicle.
Speaker 19 (01:12:44):
Hansel all State already canceled my policy because they found
it was a total vehicle.
Speaker 5 (01:12:50):
It's not a total vehicle. It was totally paid out,
but the vehicle was not wrecked. It wasn't in an
accident that totaled the vehicle. It wasn't paid out for that.
It was paid out because it was stolen. Well, let's
get real information from Brian, because I'm not going to
argue with her. I'm trying to help you out, Amy,
But what I'm saying is, I don't know why you
can't get it covered. For the life of me, I
(01:13:11):
don't care why State Farm isn't covering it.
Speaker 4 (01:13:15):
I hate State Farm. I can't stand State Farm. I
don't care what they do. But if everybody in the
world will cover it, I don't know if you have
an argument, and I don't know if you have an
argument legally, a legal argument, I can't sell you a
salvage car without disclosing it. You literally got assign something
saying I understand it's a salvage car. I don't think
(01:13:38):
this is a salvage car. It wasn't salvaged. It simply
wasn't salvaged. Hold on, let's get Brian on, Carly and Jay.
You're up after this.
Speaker 7 (01:13:53):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.
Speaker 15 (01:13:57):
You don't pay a cent until you're content.
Speaker 7 (01:14:02):
Time for an insurance check up, free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.
Speaker 5 (01:14:28):
All right, three oh three seven one three A two
five five. I'm gonna bring Brian Burns up. I am
so interested in this, so Brian, here's the bottom line.
Car was stolen when the last owner had it, and
basically after the car was stolen, enough time went by
to where they paid out on the stolen vehicle to
(01:14:49):
whoever the insurer was then, or the injury, whatever it is.
So then after that happens, AutoNation ends up with the car.
It's got a clean carfax. Oh that's good. They sell it.
Then this new person buys it, and she hung up
because she didn't like how I was talking or something,
but whatever, so.
Speaker 4 (01:15:10):
She buys it.
Speaker 5 (01:15:11):
They find out even though it's got a clean carfax,
and we've looked at the carfax.
Speaker 4 (01:15:15):
In fact, I think you have some knowledge of this, right.
Speaker 18 (01:15:19):
Is this the one that way that I had worked.
Speaker 4 (01:15:21):
On with Dmitri?
Speaker 3 (01:15:24):
Yeah, Brian, this is the one you and I emailed
and talked about a couple of weeks ago.
Speaker 4 (01:15:28):
So here's the interesting part.
Speaker 5 (01:15:30):
Now, all State or i'm sorry, State Farm says won't
insured in anymore. If that's the case, I agree with
her one hundred percent. I don't know why, but I
did some research during the break. This one is so curious.
So a vehicle considered salvaged. Okay, well let's go here.
What is this salvage vehicle? In Colorado? The definition of
(01:15:53):
a salvage vehicle under CRS four two DASH six one
oh two seventeen a vveicle is salvaged if its repair
cost from collision, fire, flood, accident, trespass, or theft or
other events exceeds its actual cash value just before the
(01:16:14):
damage as determined by the owner or the insurance. And
the only thing really exempt from that under that same
scenario as hell damage. Now when it talks about theft
in here, it's talking about if someone stole the car.
Under this statute, someone stole the car and caused the damage,
and the damage exceeds the value of the car. That's
(01:16:36):
what a salvage vehicle is. But listen to this. For
stolen and recovered vehicles, if the vehicle is recovered undamaged
before the insurer pays out, it typically retains a clean title.
But that wasn't the case here. These guys had the
insurance paid out to the old owner. However, if the
(01:16:56):
insurer already paid a total lost claim as in the
case you described, Okay, listen to this, the ensurer acquires
the title and must apply for a salvage certificate.
Speaker 4 (01:17:09):
Oh before any transfer.
Speaker 5 (01:17:12):
And then look this up d CRS forty two DASH
six DASH one thirty six Okay, and that's going to
be two forty forty two Dash six Dash one thirty
six and then paragraph two that's going to be a CRS.
Speaker 4 (01:17:29):
Of course, this brands.
Speaker 5 (01:17:31):
The title as salvage even if recovered intact with no damage.
The insurer can then sell it as is to a rebuilder,
who must inspect and retitle it as rebuilt from salvage
after repairs if any are done, along with the safety inspection.
(01:17:52):
So I'm going to tell you based upon what I'm
reading right here, and Brian, I'll get yours. And I
am curious what that actually reads a CRS. Did you
pull that up yet?
Speaker 6 (01:18:01):
Sure?
Speaker 9 (01:18:01):
Did?
Speaker 4 (01:18:02):
What does it say?
Speaker 6 (01:18:03):
Well?
Speaker 3 (01:18:03):
Which part I mean paragraphed? Do you want me to
tell you?
Speaker 6 (01:18:07):
Read the book?
Speaker 4 (01:18:07):
Well, basically they're talking about.
Speaker 5 (01:18:10):
What it's talking about is if if I'm state farmed
and I pay a total loss out because your vehicle
was stolen, I have to the ensurer acquires the title
and must apply for a salvage certificate. So there's no
way to retitle this unless it's a salvage vehicle. From
everything I'm reading, Brian, go ahead and tell me what
(01:18:31):
you're making of this after I know you've done some research,
But I mean, this is pretty straightforward what I'm reading.
Speaker 18 (01:18:38):
You, Well, yeah, and it is.
Speaker 20 (01:18:42):
You're right, And this is a new wrinkle to it
because the thing that Dimitri and I kept going back
and forth with was with her was that the car fact,
which is what it seemed like it was the extent
of what they needed to do to even find out
if this car was stolen, did not list it as
there's just really nothing on the car fact.
Speaker 18 (01:19:03):
That would indicate that there was a claim.
Speaker 4 (01:19:06):
No, I understand there was, I get it.
Speaker 5 (01:19:08):
So we have a bad car fax. But here's basically
where it comes down to, no kidding. It says right here,
if the insurer already paid a total loss claim, as
in this case, the insurer has to acquire the title
and must apply for a salvage certification before any transfers
(01:19:28):
this brands. The new title is salvage even if there's
no damage. That is as straightforward as against. And once
again that's CRS forty two dash six dash one thirty
six and then two I mean to me, to me? Okay,
So now the next step is who's screwed up here?
Speaker 4 (01:19:47):
Apparently the insurance company.
Speaker 20 (01:19:49):
The insurance company is the one that screwed up because
they did not brandish that that title was not salvage.
It still doesn't show its salvage.
Speaker 5 (01:19:57):
It's no, it still doesn't show it. But we have
read again what we have.
Speaker 8 (01:20:03):
D ye.
Speaker 3 (01:20:05):
Here's a letter from State Farm that Amy received just
a couple of days ago. Please accept this letter as
proof of the total loss determination on this claim. Due
to theft and no return of vehicle, this vehicle was
determined a total loss on March twenty ninth, twenty twenty three.
(01:20:26):
It sounds like either State Farm or whomever they sold
this car to should have changed it to a branded title.
Speaker 6 (01:20:34):
Is that right?
Speaker 20 (01:20:34):
Well no, I mean it sounds like State Barn should
have not the person they sold it to, because that
I mean, according to that what you just read, it's
the insurance insurance companies responsibility to do that.
Speaker 6 (01:20:46):
Okay, well they didn't do it.
Speaker 3 (01:20:48):
The vehicle still has a clean title, so so, Brian,
So what are your odds are? What are the odds
of being able to ensure it so that she can
comply with the terms of her auto loan from Canvas?
Speaker 8 (01:21:02):
Right?
Speaker 20 (01:21:03):
I mean, I think you're going to have to go
through the steps of it's got it. But the problem
is I mean, I was telling her it doesn't show
with salvage right now. So I don't even know why
it's being flagged as not being able to be ensured
other than this the one carrier that's saying there was
a claim on it.
Speaker 3 (01:21:19):
Yeah, well I can help you with that. So Amy's
insurance company was all stayed. So this most recent time
the Amy's car got stolen while Amy owned it.
Speaker 6 (01:21:32):
This car keeps getting stolen.
Speaker 3 (01:21:34):
So so Amy made that insurance claim. The insurance her
insurance company, all State, paid that claim a few months ago,
and then they said, hey, we're not going to insure
this car anymore because it had already been deemed a
total loss by State Farm.
Speaker 4 (01:21:51):
So right, so they did pay her.
Speaker 3 (01:21:54):
Most recent theft claim, but then they dropped her. So
now she doesn't have full coverage insurance on this car.
And now her credit union has been warning her for
months now that she's out of compliance with the loan.
Speaker 5 (01:22:06):
They're not going to be I don't think you're going
to be able to insure this car, Brian, can you
at least attemper Did you try to insure it.
Speaker 20 (01:22:12):
For Yeah, I mean we talked back and forth about it.
It's but given the fact that she didn't even have
the car at the time it was it had been
stolen and it was still under I believe, and I'm
doing this by memory because I'm not in front of
my desk right now, Dmitri.
Speaker 18 (01:22:28):
But so, but did she get.
Speaker 20 (01:22:31):
It fixed from the second claim that.
Speaker 9 (01:22:33):
We're for it?
Speaker 21 (01:22:33):
Yeah?
Speaker 6 (01:22:34):
Yeah, so the car is now fixed.
Speaker 5 (01:22:36):
Yeah, but it doesn't matter because she can't get it insurance.
Speaker 3 (01:22:39):
Right right, But Brian at the time couldn't. It sounds
like he couldn't even quote her because the car was
in you know, various stages of disrepair.
Speaker 5 (01:22:46):
What do you need to look this up? Because I
really want to dig into this now.
Speaker 4 (01:22:50):
Listen. Here's here's another thing I just found, guys.
Speaker 5 (01:22:53):
The dealer's disclosure obligation under Colorado Revised Statute. Blah blah blah,
dealers must close. Here's where it gets tricky. All known material,
particulars all known. So what is the scope of known?
Typically means information the dealer had actual knowledge of or
should have reasonable reasonably discovered through due diligence, So we
(01:23:18):
could argue the carchack of in Incheck, here's what we
got to do to really help her out. We've got
to prove that the dealer did not do their due diligence.
Just pulling the car fax is not going to be
good enough. Did they do a vincheck, did they do
normal things a dealer does when they buy the car.
And even if they did do it, how do we
(01:23:40):
prove If we can prove that there is some record
out there prior to them selling this car, not purchasing it,
then she's going to win in court from everything I'm
looking at here, But if they had absolutely no idea,
the insurance company really screwed up and they didn't do
the right thing when they sold the car, there's still
(01:24:03):
a good chance she could win because, according to this
the judge generally sides with the consumer because she spent
all this money with this dealership and now she can't
even get this car.
Speaker 4 (01:24:14):
It's so crazy.
Speaker 5 (01:24:15):
She can't even get this car insured and she owes money.
Speaker 4 (01:24:19):
On it and she's still got to make payments. I mean,
she got screwed every which way right, make really did.
Speaker 3 (01:24:25):
But the question for Brian is, Brian, what are the
odds of you being able to find insurance for this car?
Speaker 20 (01:24:35):
I don't know. I can the problem is is. It's
a little more complicated than that because she has more
than one car and more than one operator. So I
did ask her to send me everything so that I.
Speaker 4 (01:24:45):
Could quote up.
Speaker 20 (01:24:45):
I wouldn't just quote the one car.
Speaker 4 (01:24:47):
Yeah, is there something?
Speaker 20 (01:24:49):
And it just wouldn't make sense.
Speaker 5 (01:24:50):
Is you're like a clue report for cars where you
can pop in the VIN forget about the owner and
see what the hell's up with that car?
Speaker 12 (01:24:58):
Nothing showed up?
Speaker 11 (01:25:00):
Mark, I did it.
Speaker 20 (01:25:01):
I ran a clue report for her.
Speaker 4 (01:25:03):
Well, then why the hell can't she get in insured?
Speaker 6 (01:25:06):
Well, yeah, that I don't think that.
Speaker 3 (01:25:09):
It sounds like if she applies for insurance again, the
new insurance company won't even know this happened.
Speaker 4 (01:25:15):
That's what I'm saying as.
Speaker 3 (01:25:16):
Unless there's yet another claim and then her insurance company
is gonna dig into the somehow all states, Well, maybe
the history of this car.
Speaker 5 (01:25:25):
Maybe state farm on this last deal, this claim they
played out, Maybe they added it to the clue report.
Speaker 4 (01:25:33):
Oh like recently run it again?
Speaker 20 (01:25:37):
Why another thought?
Speaker 4 (01:25:39):
Do you still have the VIN number V?
Speaker 12 (01:25:42):
And I do?
Speaker 8 (01:25:42):
I have all that?
Speaker 5 (01:25:43):
Could you how long would it take you to run it?
I got a break? I mean, can you run it
in the next ten to twenty minutes or.
Speaker 18 (01:25:48):
What I'm not no, because I'm not at my office.
Speaker 8 (01:25:51):
I'm out and about right now.
Speaker 18 (01:25:52):
Okay, going to a meeting right now, so I can't
do it till later.
Speaker 5 (01:25:56):
All right, Let's run it and let's pick it up
from there. She got mad at me anyhow, but I
still want to help her.
Speaker 4 (01:26:01):
She had to go back to work. She just texted me.
She's mad. She just really had to go back to Oka.
So Brian, let's run it again. Here's really what I'm
looking for.
Speaker 5 (01:26:11):
I want to see it if all of a sudden
from the last time you ran it, if now everything's showing,
which would be crazy. But I still think AutoNation needs
to step up. They're the big conglomerate, They're the largest
dealer out there. And even if it was by accident,
the fact they sold this poor woman and got her
financing for a car that she cannot ensure is all
(01:26:32):
in their lap in my opinion. And I don't care
how big of an advertiser they are. The bottom line is,
if everything is correct from what she's saying, and Brian
pulls up and now all of a sudden on the
car fax or on the ven or Clue report, whatever
pulls up.
Speaker 4 (01:26:47):
It's saying, this is salvage. They need to figure this
out for it.
Speaker 5 (01:26:51):
They need to step up and do the right thing,
even though they probably didn't do anything wrong. Right, all right,
hold on, Jay, I promise, well, Jay's I gotta take this.
I want to hear Jay's comment and then Carly you'll
be up after that. Three oh three seven one three
eight two five five. This is what we do. We
get to the bottom of these things. And if this
(01:27:11):
is everything she's saying, depending on what Brian comes back with,
hopefully later on in the show We're Monday. The bottom
line is, and I mean this, the bottom line is
we're gonna fight tooth and nail to get her out.
Speaker 4 (01:27:24):
Of this deal because it's the right thing to do.
Speaker 7 (01:27:32):
Go with a sure thing Denver's Best Roofer Excel roofing
dot com.
Speaker 15 (01:27:36):
You don't pay a cent until you're content than.
Speaker 7 (01:27:42):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one. Help You'll think you're his only
customer when you choose Frank durand the real estate man
dot Com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.
Speaker 5 (01:28:08):
All right threeho three seven one three eight two five five.
You know, Uh, I'm going to read something else I found.
Do they have to undo the car deal? And if
you've been listening, you know what I'm talking about. This
lady bought a car and it turns out after she
bought it, ultimately it's going to have a salvage title. Ironically,
we don't know if it does now or not, but
(01:28:30):
it should have had one no matter what. When insurance
company basically pays out full on a stolen vehicle in
the state of Colorado, when they sell it, whether they
auction it or sell it, they have to basically get
a new title, a salvage title, even if there was
no damage.
Speaker 4 (01:28:46):
Think about that.
Speaker 5 (01:28:47):
It's strange, but that's just how it works in Colorado.
So we don't know if the insurance company uh didn't
do that or when they sold it to whomever they
sold it to.
Speaker 4 (01:28:58):
It eventually ended up at all AutoNation.
Speaker 5 (01:29:01):
But when AutoNation got a hold of this, the Carfax
was clean. I'm presuming they didn't know it was salvage,
but it was or needed to be at that point. Now,
all of a sudden, this lady can't get insurance. But
listen to this one. This is crazy. Colorado CRS forty
two six DASH two oh six three for undisclosed salvaged
(01:29:24):
or rebuilt vehicles, you're entitled to an immediate refund of
the purchase price if the dealer failed to disclose material history.
This supplies even if non disclosure was unintentional. As long
as a title, salvage status should have been known, meaning
(01:29:48):
it should have been salvaged.
Speaker 4 (01:29:51):
Yeah, that's how I That's that's how I interpret it. Yeah,
I mean that's what judges are for. But that's right
from the CRS. I think they do have to undo
this deal. The more I dive into I'm dying to
know what's on there now. Though all we have right
now is a piece of paper that's one sentence saying
we paid this out. That is not going to be
(01:30:11):
enough to get this done.
Speaker 5 (01:30:12):
We have literally got to figure out if it is
salvage now on the clue report for the car.
Speaker 3 (01:30:18):
And it sounds like when Brian gets back to this office.
Speaker 6 (01:30:21):
He's going to look it up.
Speaker 3 (01:30:22):
It's fast Monday on Monday, will know more on Monday.
Speaker 5 (01:30:25):
We will to me this is absolutely financed financing, absolutely fascinating.
Speaker 11 (01:30:31):
Jay.
Speaker 6 (01:30:31):
What's your comment, even if she went to go to
sell it, she would have to disclose knowing this that
it should have been.
Speaker 5 (01:30:36):
Well, now when she goes to sell it, they're not
even going to be able to register the car because
someone's got to go through and go through a salvage title.
Speaker 4 (01:30:44):
Basically at some point, even though.
Speaker 5 (01:30:46):
There was no damage, which is crazy, you got to
actually have state patrol or someone out to do a
then verification and sign off on the safety of the car,
get the salvage title.
Speaker 4 (01:30:56):
Then she could sell it. And she's going to take
a kick in the ass selling. Yep, go ahead, Jay.
Speaker 8 (01:31:04):
What she really should probably do because she didn't get
this handled real easy?
Speaker 4 (01:31:09):
Oh yeah, okay, go ahead.
Speaker 8 (01:31:11):
Auto dealer's licensing board.
Speaker 5 (01:31:13):
Oh yeah, call up no, no, no, I you know what,
Jay brings up something.
Speaker 4 (01:31:18):
They are a powerful source. Let me tell you.
Speaker 5 (01:31:20):
People think oh yeah, yeah, yeah, I'm telling you they
will rock and roll when needed.
Speaker 21 (01:31:24):
Keep going, Jay, and then AutoNation and whoever got up
from State Farm. State Farm did it wrong. AutoNation can
then go after State Farm and say, look, you did
not report this as a solid, you didn't have State
Patrol come and inspect it.
Speaker 8 (01:31:41):
Yep, you screwed us, and you know what.
Speaker 5 (01:31:43):
Ultimately, ceremony, Ultimately, I love the dealer part of this.
That's that's a very good one. We're going to see
what Brian burn says. But ultimately that's what we were
talking about on break Wood. Jay just brought up this
part of it, which is very crazy. She could actually
go after the insurance company even though she had nothing
to do with that, because she's ultimately the one that
(01:32:04):
got damaged by it. But the best way for this
to happen would be what Jay just says. AutoNation goes back,
they undo the deal, They go back and say, hey,
we bought this from you and it was to screw up.
But the only thing that might throw a monkey wrench
into that there could have been other people in between
we don't even.
Speaker 6 (01:32:22):
Know about, right.
Speaker 5 (01:32:23):
There could have been an auction house in between, for example.
Speaker 3 (01:32:27):
There's so many places where this ball could have been dropped.
But one of Amy's big challenges is that she's dealing
with AutoNation, and I have never I've worked a large
number of autoation cases. Yeah, they are completely unresponsive. Yeah
so all the I bet.
Speaker 5 (01:32:41):
They'd be responsive if we got two or three hundred
listeners together and went down to one of their dealerships.
Speaker 4 (01:32:46):
I bet they'd be a response.
Speaker 6 (01:32:48):
They just don't seem to care. No, Like Jay said,
you get the dealer board involved, they cannot ignore them.
Speaker 10 (01:32:52):
Yeah.
Speaker 3 (01:32:52):
Amy's best bet now is while we're researching the clue
report in her vehicle is to get the government started.
Speaker 5 (01:32:58):
We need Here's what we needed more than anything in
the dealer Bord'll handle it. If we can get something
saying this car was salvaged prior to the date she
bought it, that's it. If there was a full total
loss on this car prior to her buying it, whatever
the date is beyond that one damn paragraph. If we
can get that, and I think Brian Burns is going
(01:33:18):
to come back with that, we'll go from there. I mean,
that's it. We're just going to go to Carly. Now, Carly,
what is the issue with Liberty Mutual? What is going
on here? I'm looking at the clock here, I gotta
do this. Do you know about this one, Dimitri, Yeah,
real quick, give me just like thirty seconds.
Speaker 3 (01:33:38):
Oh okay, So her brand new BMW was wrecked by somebody.
That's somebody's insurance company paid all but eleven hundred dollars
of the substituent part because they wanted her to use
used parts and aftermarket parts.
Speaker 5 (01:33:52):
On her brand new twenty twenty five BMVU.
Speaker 3 (01:33:55):
And then she also consulted petty details. Okay, hold on,
that's a know about more in the minute.
Speaker 5 (01:34:00):
Yeah, I'm dying to hear what happened on here. They
tried to put the screws tour over eleven hundred bucks.
You got a brand new car and they want to
use used parts a brand new car.
Speaker 7 (01:34:14):
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(01:34:36):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
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Speaker 4 (01:34:54):
Oh my goodness, I have so much fun with Groc.
Speaker 5 (01:34:58):
If you have not got a subscription to Groc, it
is absolutely mind blowing. Don't you guys acknowledge that? Tell
me that's not cool. D that's not cool.
Speaker 3 (01:35:09):
Look at this thing bear we worked when you tried
to have a search for me.
Speaker 4 (01:35:13):
I asked it about you. It knew exactly who you were.
Speaker 6 (01:35:16):
It said I was a cop. It said, you're.
Speaker 4 (01:35:21):
One of the newer deputies, almost like a cop on
the show, the kind of guy that would do the
ride alongs and go out. That's what it said.
Speaker 5 (01:35:30):
It's pretty remarkable, all right, So let's let's jump over
to this. So what is going on with this Carly thing?
What ultimately happened? I'm hoping to hear she got her
eleven hundred bucks back. Are we still battling it out
with Liberty Mutual? Where are we at on?
Speaker 3 (01:35:47):
Yeah, your hopes they're about to get dashed. So I
did correspond with Liberty Mutual and where is it safe go?
Speaker 4 (01:35:55):
Liberty Mutual looks at the same company.
Speaker 3 (01:35:57):
Actually, so in turns out, so no, they as of
about a week ago.
Speaker 4 (01:36:04):
They stand fast. We refused to say Brian get involved.
Speaker 3 (01:36:08):
No, we wed we had Brian during Carly's first call.
You may recall that from a few weeks ago, and
Brian said that, Hey, they can dictate used and aftermarket
parts for their own customers, but they can't dictate used
in aftermarket parts for the damaged party, who's not their customer.
Speaker 4 (01:36:27):
And who's whose insurance. Was this yet fault?
Speaker 6 (01:36:30):
Yeah, they at fault driver.
Speaker 4 (01:36:31):
So Carly, I'd sue the driver. Is it a student, Yeah,
it's fifty bucks.
Speaker 5 (01:36:38):
We will help you, not in a legal fashion, but
we can send you over the paperwork. You can file it,
and I bet you they cough up the money almost instantly.
It's well worth the fifty bucks died.
Speaker 6 (01:36:50):
You see.
Speaker 4 (01:36:50):
Any Way, she loses this if we have the fact straight.
Speaker 6 (01:36:53):
No, I don't. I've read.
Speaker 3 (01:36:55):
I've read the entire body shop bill. I actually called
and spoke with a body shop and the guy said, look,
she's in the right. We are even required to you.
We're a BMW authorized repair facility. They don't allow us
to use us. I just thought of something, he said.
Speaker 5 (01:37:11):
Brian was involved in the first call, and I do
assume it is Safeco.
Speaker 4 (01:37:16):
Now is it Safeco, Carl? Is it Safecore Liberty?
Speaker 2 (01:37:19):
It's Safeco celebrity on it.
Speaker 4 (01:37:21):
Yeah, I know, but it's Safeco.
Speaker 5 (01:37:22):
And the reason I say that is Brian has a
ton of connections at Safeco. Has he actually made a
call on her behalf to somebody at Safeco?
Speaker 6 (01:37:32):
No, but I can ask Brian to do that.
Speaker 4 (01:37:34):
I want to do, Carly. Let's do that.
Speaker 5 (01:37:36):
Then we're going to go down the small claims route.
Like I said, it's only going to cost you fifty bucks.
We will help you at least send you copies of
the paperwork instructions. It's very simple. It's going to take
maybe an hour of your time, maybe an hour of
your time, and then I think you're going to get
all your money. But the first thing I want to
do is I literally want to have Brian get involved for.
Speaker 6 (01:37:59):
Its horror and what there is more on this story?
Speaker 4 (01:38:01):
All right, hold on, we'll do it after this.
Speaker 5 (01:38:03):
Three oh three, Hold on, Carly, three oh three seven, one,
three eight, two five five two open lines call in now,
go with a sure thing Denver's Best roofer Excel roofing
dot com.
Speaker 15 (01:38:22):
You don't pay a cent until you're content.
Speaker 7 (01:38:27):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.
Speaker 18 (01:38:53):
D So you don't have come running.
Speaker 15 (01:39:02):
Just as fast as we can.
Speaker 1 (01:39:04):
Shooter's gonna help.
Speaker 4 (01:39:06):
Come man, This is the Troubleshooter Show. No Tom Martinez,
Welcome my friends to the only show of it's kind.
We're here to solve problems, answer questions, take complaints. It's
card day here on the Troubleshooter Show. Of course.
Speaker 5 (01:39:21):
Kevin Caukin joining us almost as usual. I got Deputy Dimitri,
Deputy Bow, my wife, Suzanne, my beautiful wife. We have
got Dragon running the board on the other side, Kelly
answering your calls. You get the idea we're here to help.
You've been ripped off, you got trouble out there. We
love helping people. We have attorneys lined up. Speaking of
great attorneys, Dan Mackenzie. If you have not had your
(01:39:44):
estate planning done, you got to give this guy a call.
Speaker 4 (01:39:47):
And if you.
Speaker 5 (01:39:48):
Haven't had it done for a long time, maybe your
kids are grown up, you're really starting to think about
what to do. The asset protection part of what he
does is unbelievable. You got to start thinking you want
to leave your offs, bring you want to leave your
heirs as much as you can. Think about tax ramifications,
talk about medicaid. Leen's talk about asset protection doesn't matter
(01:40:10):
if it's asset protection, wills, trust, power of attorneys. Mackenzie
is the guy eight three three co plans eight three
three co plans.
Speaker 4 (01:40:21):
Give him a call, talk to him.
Speaker 5 (01:40:22):
You're gonna love this guy like you're gonna love all
of our sponsors at referralst dot com. Now, I want
to go back to Carle. I'm going to bring her up.
But basically, she had an accident. It's very curious because
what happened was Carly brought her BMW and brand new.
It was actually your daughter's a little tiny fender bender. Well,
(01:40:43):
how much damage was it? It was like ten grand,
wasn't it?
Speaker 21 (01:40:45):
Mark?
Speaker 6 (01:40:45):
It was about six and a half thousand bucks.
Speaker 4 (01:40:47):
Yeah, six and a half, which is easy to do
on a brand.
Speaker 3 (01:40:49):
New BMW with a tiny, tiny dent.
Speaker 5 (01:40:51):
Yeah, with the tiny dent. So sixty five hundred bucks
and what happened? She brought into the body shop, they
fix it up, she's happy with it, and the other
insurance company refused to pay for new parts. They wanted
to either use used ones or aftermarket whatever she wanted OEM.
So she ended up spending about eleven hundred dollars out
(01:41:11):
of pocket, which I think is absurd. But now that
I'm thinking about it, Carly, I told you about diminish value.
Did you put a diminished value claimant?
Speaker 2 (01:41:21):
Yep, zero dollars and zero fun So you got.
Speaker 5 (01:41:23):
To go after You can't sit around taking it from
these people. You got to literally sue that driver. So
I'm going to go there. I still want Brian Burns
to make that call because he does know people. He's
one of their largest brokers in Colorado, is why he
has a little pull with Safego. But really you've got
to go after him. They owe you probably five six
(01:41:43):
granded diminish value, and on top of that, they owe
you that eleven hundred dollars. In my opinion, absolutely. Why
did they deny the diminished value?
Speaker 2 (01:41:53):
Well, okay, so I had some problems on my own
and I had a major surgery. I forgot that in.
Speaker 22 (01:42:03):
November before the April incident with this kid hit her,
some lady side wiped her in the target perking lot,
and she tried to flee the scene and a guy
saw her in stopped her and it didn't do I
mean it was minischool.
Speaker 2 (01:42:23):
I think we got like five hundred dollars and we
probably wouldn't let it go except for the fact that
she was fleeing the scene.
Speaker 5 (01:42:29):
Note how did they know? How did the insurance company know?
How does this tie into the story?
Speaker 3 (01:42:35):
They found the claim records for that car and they said, Hey,
this BMW a few months prior to this accident that's
at the center of this controversy had been involved in
another accident, and therefore its value has.
Speaker 6 (01:42:49):
Already been diminuted.
Speaker 5 (01:42:50):
Hey, Kelly, give me a favorite, Get on Petty, Get
him on, because I don't know if that's necessarily correct.
How much was the payout on the first one.
Speaker 22 (01:43:00):
I want to say like six fifty, six hundred and
fifty dollars.
Speaker 2 (01:43:04):
We couldn't. Yeah, we couldn't find anything on it, like
the check that they wrote us or anything. I couldn't
find anything. Yeah, I mean it was nothing, that's say.
I mean, like I said, totally forgot about it.
Speaker 4 (01:43:19):
Well, you were going to bring something else up about it. Yeah,
this was it.
Speaker 3 (01:43:24):
So they denied her to finish fou finish value based
on some previous minor accidents.
Speaker 5 (01:43:29):
That is insane. Yeah, I don't know if that's correct.
I mean, we're gonna if we can get Petty on,
we're going to find out really quick. But I mean, ultimately,
my understanding is there's a big difference between a five
hundred or six hundred and fifty dollars scratch and a
sixty five hundred dollars free jamage to the vehicle when
(01:43:50):
you're looking at a car fax. Let's just kind of
hold on. We're going to see if we can get
Petty on and ask them. But no matter what our
action plan is, we're going to try to get Brian
to literally call somebody up over there.
Speaker 6 (01:44:03):
Yeah.
Speaker 3 (01:44:03):
Now, Brian indicated he'll be back to work on Monday. Yeah,
so on Monday we'll have an update on this matter.
We'll do it with Brian's input.
Speaker 5 (01:44:10):
And then secondary she just soue literally take her to
small claims court for the six thousand in diminished value
and the eleven dollars we're under seventy five hundred bucks
only going to cost her fifty dollars.
Speaker 4 (01:44:23):
You know, I've never lost one.
Speaker 6 (01:44:25):
Well plus another five hundred.
Speaker 3 (01:44:26):
So Carly has yet to engage petty detail services to
get an official report from them.
Speaker 5 (01:44:32):
Right now, speaking of which, hold on, hey Justin, Yes, sir,
hey man, I've got to ask you something.
Speaker 4 (01:44:39):
I think we talked to you briefly on this. Maybe not.
We talk to you so often. By the way, everybody,
this is Justin Petty owns petty Details. These guys are experts,
not just a diminished value, but values.
Speaker 5 (01:44:51):
If your car is totaled, of course there's not going
to be diminished value. But if you're fighting with your
insurance company on the value of that vehicle, this guy
can go in and basically open up the appraisal process
if needed, get all the information together and fight to
get you the most money.
Speaker 4 (01:45:08):
That's what Justin does.
Speaker 5 (01:45:09):
He values vehicles and depreciation on vehicles twenty twenty five BMW.
Speaker 4 (01:45:16):
Almost brand new.
Speaker 5 (01:45:17):
I don't know how many miles on it. Actually, it's
probably worth asking. I think we talked about this one before, Carly.
How many miles were on it on this second accident?
Speaker 14 (01:45:28):
Right?
Speaker 4 (01:45:29):
The thing?
Speaker 5 (01:45:30):
Okay, oh my god, every time I taught to you
it's a thing. I mean, really, how many miles were
on it?
Speaker 22 (01:45:35):
Well, they're telling me that.
Speaker 2 (01:45:37):
It was a lot more, and I know it was
like fifteen hundred, and I don't know if there's a
way to prove.
Speaker 4 (01:45:43):
Well, okay, but what is it? What do you think
it was?
Speaker 14 (01:45:45):
Of accidents?
Speaker 4 (01:45:46):
What do you think?
Speaker 2 (01:45:47):
I think it was around about eight nine hundred.
Speaker 5 (01:45:49):
Miles, Okay, under two thousand miles, no matter what though,
right yeah, okay, yes, I don't even think that matters.
Speaker 4 (01:45:57):
But justin so, under two thousand miles.
Speaker 5 (01:45:59):
Brand BMW gets hit in a parking lot six thousand
dollars in damage. The other insurance company, Safeco, would not
pay the entire bill. Carly ended up coming eleven hundred
dollars out, eleven hundred dollars out of pocket because she
wanted OEM parts. And I don't blame her whatsoever. It's
a brand new car. So we're kind of dealing with
(01:46:21):
that behind the scenes with one of our insurance people,
diminished value.
Speaker 4 (01:46:25):
I said, you got to put a diminished value claim in.
Speaker 5 (01:46:27):
It's probably around five six thousand dollars, so it's six
grand in damage or seven grand damage. What do you
think the diminished value would be? Right there? Justin just
a total guess.
Speaker 9 (01:46:39):
So, I don't know the value of the vehicle, but
it's a it's typically a percentage of the value of
the vehicle.
Speaker 4 (01:46:46):
How much did you pay for that vehicle, Carly?
Speaker 2 (01:46:50):
My husband says forty two thousand, So.
Speaker 4 (01:46:52):
Let's knock off because it was brand new.
Speaker 5 (01:46:54):
Let's let knock off seven grand, even though it was
only two thousand miles.
Speaker 9 (01:46:57):
Thirty five yeah, thirty five k. And you're talking about
something like eleven percent of that so so something like four.
Speaker 4 (01:47:08):
Grand, Okay?
Speaker 5 (01:47:10):
So I told her, yeah, I told her, you reach
out to that other driver's insurance when you talk to them,
not only about the eleven hundred.
Speaker 4 (01:47:18):
It's brand new, less than two thousand miles.
Speaker 5 (01:47:20):
It's ridiculous that they want to put a used part
or put aftermarket or whatever.
Speaker 4 (01:47:25):
It's absolutely absurd in my opinion.
Speaker 5 (01:47:27):
And I said, bring up the diminished value claim and
she goes, what is that? And we explain that to her,
she brings it up. They come back and tell her, well,
when there was about four or five hundred miles on
this car, there was a claim for how much carly
six hundred and fifty dollars.
Speaker 4 (01:47:47):
Yeah, some lady. And what did the lady hit?
Speaker 5 (01:47:50):
Like, you're I can't even imagine on a BMW what
you could fix for six hundred and fifty bucks?
Speaker 4 (01:47:55):
What was it? It was just a scritch from front bumper, okay,
And six hundred and six hundred and fifty dollars ends
up on her clue report. So now they're.
Speaker 5 (01:48:08):
Arguing safe Co is arguing there is no diminished value
because it was already diminished because of the six hundred
and fifty.
Speaker 4 (01:48:16):
Dollars claim that was done on it.
Speaker 5 (01:48:18):
I mean, tell me how that works in real life,
Not in Safeco's world, but in real life.
Speaker 4 (01:48:23):
How should that work?
Speaker 9 (01:48:25):
Yeah, one accident's bad too, is worse that each each instant.
You know, I've been to the Supreme Court here in
Texas on that issue on a second claim against state
farm It. You can have diminished value twice, for sure,
but it is definitely makes it more complicated to figure
(01:48:46):
out because you have to you do have to consider
that it was if it was brand new and it
had a bumper cover repaired, it's going to have that
hit on it. But that just means you start from
a slightly lower value for the second an accident, and
you look at what the value would have been at
the time of the second loss, and you have to
(01:49:07):
look at each one on its own. Merit. You can't.
You can't just say, oh, it already had an accident,
so it can't have the minute. That's not real.
Speaker 5 (01:49:15):
What can you seriously do for Carly if she engages
with you?
Speaker 4 (01:49:20):
Your fees five hundred bucks?
Speaker 6 (01:49:22):
Right?
Speaker 14 (01:49:23):
Yeah, I mean a.
Speaker 9 (01:49:24):
Lot of these kinds of cases I help just for
the principle of the matter. I'll tell her the truth.
We'll we'll run numbers and figure out how much it
really would be, and then if if we can decide
if it's worth a fight or not. It's They're difficult.
These cases are difficult. You need a good expert. You
need to be able to put pressure on the carrier
(01:49:46):
the right way to get their attention, and so on.
Cases like this that are you know, I just will
I'll just consult, if you will, with the person about
what type of damages they you know, can.
Speaker 4 (01:49:59):
Prove up Carley, and Carly, I want you to do that.
We're going to hit this on two fronts. We're going
to talk to Brian Burns Monday or actually over the weekend.
Do we have her vin and everything?
Speaker 6 (01:50:12):
Yes? I have it on one of the repair bills.
Speaker 5 (01:50:13):
And I want her any information from Safeco. I want
you to send a Dmitri and then we need to
get this over to Brian so Brian can literally reach
out to the adjusters he knows personally at Safeco and
try to get her something. Meantime, today, Carly, when you
hang up with us, I want you to call justin
give them all the information he wants and let's get
(01:50:35):
a real conversation if it's worth engaging with him to
go after it. This is all he does for a living,
and he's done great. In fact, you told me about
one justin di minish value. I ask you one time,
the biggest one you ever did? Just diminish value, not
the damage claim. How much was it? Listen to this
it was some exotic car. How much was it?
Speaker 2 (01:50:56):
Yeah?
Speaker 9 (01:50:56):
I was one hundred grand, one.
Speaker 4 (01:50:58):
Hundred grand into minute value.
Speaker 6 (01:51:00):
What was the car?
Speaker 8 (01:51:02):
Well?
Speaker 4 (01:51:02):
The more expense of the car, the quicker, the diminished.
Speaker 6 (01:51:05):
Yeah, but what the super fast?
Speaker 4 (01:51:07):
Oh yeah, it was a two thousand and seven checked
out link out car.
Speaker 5 (01:51:15):
It was a Lincoln town Car suspension. So Justin, uh,
anybody out there. Justin does this for free for people.
I mean, he'll give you the free advice. But if
you want to hire him, and I'll give you an
idea why you would. Probably the biggest thing diminish values
one thing. But the other thing he does all the
time is your car's totaled and you're dealing with your
(01:51:36):
own insurance company. You can't get diminish value because one
it's totaled in two if it's your own company, you
agreed not to go after it. But they want to
pay you fifteen thousand for your car, and you know,
damn well it's worth nineteen. That's where you give Justin
five hundred bucks and he gets you the nineteen.
Speaker 4 (01:51:53):
But hold on.
Speaker 5 (01:51:54):
You can reach Justin at two different ways Diminished Value
Expert dot com, Finished Valueexpert dot com, Free conversation. He's
a great guy. You heard him, or call him and Carly,
I want you to call him.
Speaker 4 (01:52:07):
Two one four two two seven twenty one fifty four
two one four two two seven twenty one fifty four.
Of course you can find him at referral lists dot com.
Now John hold Tighte and j hold Tighte. You guys
are coming up.
Speaker 7 (01:52:30):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.
Speaker 15 (01:52:34):
You don't pay a cent until you're content than.
Speaker 7 (01:52:39):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one.
Speaker 4 (01:52:49):
Help.
Speaker 7 (01:52:50):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two.
Speaker 4 (01:53:03):
All right three three seven one three eight two five five.
Speaker 5 (01:53:05):
Please don't forget to tell you all your friends they
need help, advice anything. You listen to the show, you
see what it's about. Our goal in life is to
get money back from you. We're gonna stick on this
safe code deal until the right thing is done, and
I promise you you will hear a good update on
this at some point.
Speaker 4 (01:53:23):
Sometimes it takes time I'm.
Speaker 5 (01:53:24):
Gonna go right to the lines, but I'm gonna do
a little raging for a second.
Speaker 4 (01:53:28):
On Safec.
Speaker 5 (01:53:29):
Safe Co screwed me. Safe Code told me I had
no damage. I had to go to bat for myself.
I had to hire Matt from Paragon and go after
safe Code just to acknowledge I had a claim. Once
they acknowledged that they only wanted to get me ten
grand for the claim, then I had to go into
the appraisal the appraisal clause and open that up, hire
(01:53:51):
my own expert.
Speaker 4 (01:53:53):
I ended up with forty thousand dollars. They wanted to
pay me a goose egg.
Speaker 5 (01:53:58):
They said they didn't owe me, and they did, and
I knew they did, and I proved they did, and I.
Speaker 4 (01:54:04):
Finally got paid on it.
Speaker 5 (01:54:05):
In fact, Suzanne, I got my depreciation check the last
ten thousand.
Speaker 4 (01:54:10):
You sure did just a few weeks ago.
Speaker 5 (01:54:11):
It took over a year and a half, but it
went from zero to forty thousand dollars. You got to
know what you're doing, and that's what we teach you
here every.
Speaker 4 (01:54:21):
Day on this show. John, what's going on with you?
Speaker 14 (01:54:25):
Yes, I've got a question about a transmission in a
twenty nineteen Honda.
Speaker 4 (01:54:31):
Accord Go Ahead, Sir.
Speaker 8 (01:54:35):
I bought the car.
Speaker 14 (01:54:36):
Brand new, and when I bought it, it came with
a lifetime warranty on the power train, the engine, and
the transmission. Cars got one hundred and five thousand miles
on it, and the transmission went out two days ago.
They drained the transmission flood. It's black, it's burned up.
(01:55:00):
And the dealer where I bought the car is going
to honor the warranty that they provided as part of
this purchase.
Speaker 8 (01:55:11):
And so.
Speaker 14 (01:55:15):
When when? Right now, what we're doing is they want
to see my service records, and I've submitted those records.
Speaker 4 (01:55:25):
Oh no, I think I know where this is going.
Speaker 14 (01:55:29):
Okay, Well, my question is what's the proper way to
repair this transmission. I'm out in the middle of nowhere
in Kansas and there's no transmission shop. I don't I
don't think like you guys have there in Denver. What's
the proper repair?
Speaker 5 (01:55:46):
Where are you in Kansas? Like, what's the what's the
closest real town?
Speaker 14 (01:55:52):
Well, the car was purchased from the probably the biggest
Honda dealership in Kansas, Wichita, but the car broke down
on Wednesday where the closest dealership.
Speaker 5 (01:56:08):
Well, forget about dealerships. What's the closest, biggest town where
it broke down. I mean it doesn't have to be
a massive town, but a town with like more than
five thousand people.
Speaker 14 (01:56:18):
Okay, the car's been towed to Hutchinson, Kansas, to the
Honda dealership, and that's where it's setting.
Speaker 4 (01:56:23):
And how much are they quoting you or have they
even looked at it?
Speaker 14 (01:56:27):
They've booked at it, and they have two options. They
will they will insert install a used transmission for forty
seven hundred or they will install a rebuild on that
transmission for sixty seven hundred.
Speaker 4 (01:56:45):
Kevin giving me just some general thoughts on this, Well.
Speaker 6 (01:56:49):
Yeah, I mean where he is, it's tough. But you know,
they're very affordable use transmissions with low mileage for that car.
So is that an option for them? Or can you
get it out of there and take it to another shop?
Speaker 7 (01:57:04):
Oh?
Speaker 14 (01:57:04):
Yeah, I could do that. I could take it to
another shop.
Speaker 6 (01:57:07):
Because one of the biggest salvage places we buy parks
from LKQ ship stuff out of Kansas. So so I
mean parks are available there.
Speaker 5 (01:57:15):
There's a place near you, and I don't know this guy,
but it's Sutten Kaufman, Sutton Kaufman Transmission Service. He's got
a four point six out of five on Google with
lots and lots of reviews. Family Owned and Operated Transmission
nineteen fifty seven.
Speaker 4 (01:57:33):
This guy's seen a few transmissions.
Speaker 5 (01:57:35):
He's JASPER certified for re manufactured transmissions with three year,
one hundred thousand mile warranty, praised for fair pricing and
no up selling.
Speaker 4 (01:57:45):
I mean, to me, that's the kind of guy that
sounds like Jeff Vick yep, but a lot closer to you.
I would give him a call.
Speaker 5 (01:57:53):
I wouldn't necessarily get a toed over there right now,
but give this guy a call and talk to him
about it and get his thought on it.
Speaker 4 (01:58:00):
And I loved what Kevin said.
Speaker 5 (01:58:02):
Why do you think there's a lot of used ones
out there for that, Kevin? Because if you could find
a used one because the car got totaled for whatever reason.
Speaker 6 (01:58:10):
Well, he's got one hundred thousand on his now, but
I'm seeing these out here with sixty seventy thousand miles
on him for seven eight hundred bucks.
Speaker 4 (01:58:17):
Oh my god, that's cheap. Maybe ask this guy tempted
ask Kaufman is a used Ask him what he thinks.
Speaker 5 (01:58:23):
I wouldn't have the dealer do it. I just simply
wouldn't do it one. Okay, they just simply want to
do it. Do you want the phone number to that
guy in Hutchinson.
Speaker 8 (01:58:33):
Hey, I can find it. I've heard of him. But
I will tell you that my two options that they're
giving me.
Speaker 14 (01:58:40):
Both of those options, the used or the rebuilt transmission,
both of them. The warranty is only twelve thousand miles.
Speaker 8 (01:58:49):
Yeah twelve?
Speaker 5 (01:58:50):
Fine, Yeah, well you're gonna what's a Jasper get these days?
Speaker 6 (01:58:53):
Jasper's probably three and one hundred thousand, But I get
twelve twelve unused ones for my KIQ.
Speaker 4 (01:58:58):
Yeah, n used ones. But he's talking to rebuilt or
a new is only twelve exactly?
Speaker 6 (01:59:03):
That's what I mean. You know, Apples and Orange Listen.
Speaker 5 (01:59:05):
Talk to him about an Talk to him about a
used one with at least a twelve twelve warranty because
he says he's Jasper certified. Talk to him about the
three year, one hundred k how much that one would
it be? I mean, talk to him about the options.
Speaker 4 (01:59:19):
Man.
Speaker 5 (01:59:19):
That's all this guy does. Here's what I like about him.
Dealerships do everything. Dealerships sell cars, Dealerships sell mop and glow.
They sell you tire protection, winshield protection, they do oil changes,
they sell tires, they do car washes.
Speaker 4 (01:59:34):
Dealerships do everything.
Speaker 5 (01:59:36):
This guy Sutton does one thing, transmissions, and he's done
him since nineteen fifty seven. Get me an endorsement deal
with this guy. I mean, I don't even know him,
and I love everything I'm reading about him. So, I mean,
you got any other questions, Jay, I think we gave
you some great options or I'm sorry.
Speaker 8 (01:59:54):
John, Oh, that's that's why I never would have thought
of that. Thank you so much.
Speaker 4 (01:59:58):
Yeah, call and talk to him.
Speaker 5 (01:59:59):
I Kevin's idea, Kevin, I really love your idea. He's
already got one hundred thousand miles on the vehicle. You
can find a used transmission for under one thousand bucks.
Speaker 4 (02:00:08):
What do you think?
Speaker 6 (02:00:09):
R and R say, two grand installed?
Speaker 4 (02:00:11):
Two grand?
Speaker 5 (02:00:12):
You got a transmission with sixty thousand miles. You got
another one hundred thousand you're gonna put on it?
Speaker 6 (02:00:17):
YEP?
Speaker 5 (02:00:17):
I mean really, I mean, really think of the different
options there, Dave, real quick, what is your question?
Speaker 4 (02:00:27):
Dave?
Speaker 11 (02:00:29):
Yeah, Mark, I want to get your guys' opinion real quick.
I was at a stoplight, got re rented from behind
just shortly after that, like immediately later that night the
next day.
Speaker 8 (02:00:43):
The radio in the car keeps going on and off.
So if I hit a bump, it'll go on. If
I hit another bump, it'll come off. If I touch
a button, I can turn it back on. So I'm
trying to get your guys' opinion if you think that
could be related from the rear end accident.
Speaker 4 (02:00:58):
What kind of car is?
Speaker 5 (02:00:59):
If it's it's ten, all right, hold on, Dave, let
me let me knock this break out and I'll let
Kevin think about that. That's a curious one. I'm dying
to know what Kevin's gonna say.
Speaker 7 (02:01:17):
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Speaker 15 (02:01:21):
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Speaker 7 (02:01:27):
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Speaker 3 (02:01:54):
Welcome back to the Tom Martino Troubleshooter Show. Before we
broke here for the ads, we got a call from Dave,
who tahoe Chevy Tahoe got rear ended and now the
radio doesn't work quite right. Dave, you picked a perfect
day to call in because in the studio with us
we have Kevin Culkin from Sheridan Auto Tech. He's about
the biggest auto expert of any of us have ever met. So, Dave,
(02:02:14):
if I understand you correctly, your Chevy Tahoe got rear ended,
and prior to that accident, the radio was working fine,
and now it comes in and out when you had
bumps go over railroad tracks. Is that what's going on, Dave?
Speaker 11 (02:02:31):
Incidents? You know, That's what I'm trying to check. That's
why I waited till Friday, because I knew Kevin would
be on. But just shortly right after the action the
first bump I hit, the radio goes off and if
you touch a button it'll come back on. It might
stay on for a while, it might go right back off,
but I'm trying to see if that could be, you know,
intertwined with the accent, or if the action couldn't cause that.
Speaker 6 (02:02:52):
How big was how big was the action? How hard
was the hit?
Speaker 11 (02:02:56):
So it's I was at a stop flight, she hit
me from behind, She pushed me a little bit, say
two feet. There's it's all the damages in the back
of the of the vehicles. Uh cosmetic of course, the
park assystem, none of that stuff works anymore. It really
did more damage to her vehicle than it did mine.
(02:03:17):
But I mean it was a I mean a pretty
good shot. It moved me from a stop.
Speaker 6 (02:03:23):
That's a big IDEA hard Yeah, you know, any body
shop or shop they would include that in the supplement
and just you know, let the insurance decide is she insured?
Is the insurance company that.
Speaker 11 (02:03:33):
Was gonna be my next question if your outfit and
you know, I got I like you guys always say
you got to prove it.
Speaker 6 (02:03:38):
You just can't say it so well, not all the
time that when you were not when you were hit.
So I mean I I would just include it in
the body estimate that that was damaged and and see
what they say, because you to prove it, you May,
I'm spending morning with Coastacatta Radio.
Speaker 3 (02:03:53):
Are we talking about some really fancy aftermarket radio or
is this something that was standard in that Tahoe.
Speaker 8 (02:03:59):
No, it's with it, Yeah.
Speaker 6 (02:04:01):
Because you can get used ones, you know, and plug
them right back in for for a hundred bucks or less.
You know, the time involved in trying to prove damage
to the radio from the wreck is going to cost
more than it would be to replace the radio.
Speaker 3 (02:04:13):
But Kevin, you know, with an impact like that, sounds
like a pretty decent thing.
Speaker 6 (02:04:17):
That's why I said I wouldn't put any.
Speaker 3 (02:04:18):
The wiring harness have come unpluged.
Speaker 6 (02:04:20):
Sure, anything like that. But that's why I wouldn't put
a lot effort in it. I would just include it
in the estimate that he's going to do for the damage.
See what they say, See what they say first.
Speaker 3 (02:04:28):
I mean, they might just approve it without even thinking
exactly right.
Speaker 6 (02:04:30):
They'll they'll just write it and say, yeah, don't worry
about it.
Speaker 8 (02:04:34):
Dave, What do you think is that's not like I
wouldn't have to go to like I wouldn't have to
go to like you to get that. I could just
go through a body shop to get.
Speaker 6 (02:04:41):
Off I would just tell them what's going on and
have them included in the estimate.
Speaker 11 (02:04:46):
Okay, and David appreciate it.
Speaker 3 (02:04:48):
Guy, Yeah, man, Hey, if they deny that, come back,
come back see Kevin. See if you can get some
documentation from him to help prove your case.
Speaker 8 (02:04:56):
You know, I kind of used the show the other day.
I already got a little bit of static from him.
Her insurance agent called me and said that the first
story in my story eight lining up, and they wanted
to ask me clarifying questions for to get what actually happened.
I said, I used old John Fuller's thing. I said,
uh no, I'll answer any questions go on, as long
(02:05:16):
as you send them to me in writing. And she
paused for a minute. She goes, what's the name of
your lawyer? And I said, well, I got one, but
I haven't called him yet, so good answer right now?
Speaker 3 (02:05:26):
Good answer, hey. And by the way, and if you're injured,
if your neck hurts or whatever happens in an accident,
make sure to call for her get to get his opinion.
The consultation is free.
Speaker 8 (02:05:35):
And I didn't know if if his stuff was you know,
like this stuff is it, you know, for a better
word of it's too small.
Speaker 3 (02:05:42):
You know, I don't think you'll have that problem. I
think he takes big small whatever. And man, you know
for the rear end car accident, who knows that's that
might be potentially pretty serious. So keep an eye on
your health. Yep, all right, Dave, thanks a that man.
Have a great weekend over there, call if anything else
comes up. Jay, looks like online one. We got Jay
(02:06:04):
who called in with a comment on car issues. Perfect timing.
Speaker 4 (02:06:08):
Jay.
Speaker 3 (02:06:08):
We've got Kevin over here. What's your comment? What do
you have to say about car issues?
Speaker 8 (02:06:13):
Actually? I wanted to continue. I seem to always make
a comment and then I want to reiterate or I
want to continue the conversation, but I'm gone. The lady
that had her insurance canceled because of the the car
was totaled. Yeah, the only thing that matters is what
(02:06:36):
second they stroke the check to total the car at
that point that car was a salvage title period the end,
No exception, zero none. She was never disclosed as buying
a salvaged vehicle. She owns them. It doesn't matter who
she owns. The second they totaled that car itsselfage period.
(02:07:00):
There is no negotiating. There is nothing else that is
the law. So all the fog and all the questions
they don't matter. The car was total by State PARM
the second they wrote that check it was over.
Speaker 3 (02:07:18):
Oh so yeah, you know, I think the question and
Mark did some digging into the law on this, and
it looked like based on what Mark had found and
based on what Mark had read on the internet, even
if AutoNation didn't know that this was a salvage or
a total or whatever the actual term is, it seems
like total. I don't know, Mark, does it sound like
total is the correct.
Speaker 6 (02:07:39):
Term for that?
Speaker 3 (02:07:40):
They should have if anybody should have known about this,
and this deal needs to get undone. So what we're
going to do on Monday is follow up with Brian
Burns from Compass Insurance. He's going to check the car
equivalent of the Clue report and see if it's been
updated with this whatever it is, whatever it's going to
be called, and then we're going to see if AutoNation
(02:08:02):
would be willing to undo the deal. I'm not super optimistic,
but man tune in on Monday because we're gonna have
some more input from the insurance expert and from AutoNation.
Looks like we've gotta take a little bit.
Speaker 6 (02:08:13):
Of a break.
Speaker 3 (02:08:13):
We'll be back in just a couple of minutes with
a Tom Martino Troubleshooter show.
Ripped off, bad news, need advice, so you don't have
don't come running.
Speaker 2 (00:13):
Just as fast as you can.
Speaker 1 (00:16):
Shooter's gonna help coming.
Speaker 3 (00:19):
Man.
Speaker 4 (00:19):
This is the Troubleshooter Show Now, Tom Martin, we welcome
my friends to the only show of it's kind.
Speaker 5 (00:26):
We're here to solve problems, answer questions, take complaints, try
to make your life just a little bit better. You
have been ripped off at some point in your life.
I wish you'd called this first. All of us have
been ripped off. In fact, something I haven't shared. I've
shared it on air before, but not for a long time.
I had a guy take me for a quarter million dollars. Okay,
(00:48):
So don't feel bad out there.
Speaker 4 (00:49):
People.
Speaker 5 (00:49):
If you got to call up because you're dealing with
a bad contractor or a bad landlord or a bad tenant,
don't feel bad about it. We've all been there. Tom's
been there, I've been there. In fact, anybody listening has
been ripped off at one point. I have no doubt
about it whatsoever. Mine was a general manager running five tire.
Speaker 4 (01:08):
Stores for me. You know what this SOB did.
Speaker 5 (01:12):
Behind my back while he was running, He was opening
up his own automotive shop over there on Broadway, Kevin Caulkin.
And it was he was literally opening it with my
credit line, buying equipment with my checking account, buying tires
on my account with Goodyear. He basically opened up a
tire store to the tune of a quarter million dollars
(01:34):
under my dime.
Speaker 6 (01:35):
So he was profitable right when he owned.
Speaker 5 (01:37):
He was one hundred percent profitable, one hundred percent. You
know how I caught the son of a bitch. You
know how I caught him. I had a thing with NAPA.
Speaker 4 (01:46):
Kevin.
Speaker 5 (01:46):
You'll appreciate this year in the business shared an auto tech.
If I had if a po so you call up,
you need an alternator, you need breaks, you need whatever
for the car you're working on. If it was over
a ridiculous ount like three thousand dollars, I would personally
have to authorize it. And generally you're never going to
buy apart from NAPA over three thousand dollars.
Speaker 4 (02:09):
I mean generally speaking, you're not.
Speaker 5 (02:11):
You might buy a part that expensive from other vendors,
but not NAPA.
Speaker 4 (02:16):
Sure enough, I get a call from him.
Speaker 5 (02:18):
He ordered a Corvette engine for his Corvette somehow through NAPA.
Speaker 4 (02:24):
I have no idea how he did it.
Speaker 5 (02:26):
He basically was using our billing through NAPA to purchase it,
and I was like, what the hell? And it all
came together within a week, and I ran around to
each store in the middle of the night and changed
all the locks, had the cops there when he showed
up to the store he was going to start his
day at. He'd bounced around all five of my stores.
(02:47):
It was crazy. And I'll share something with Tom, and
I do this for a reason. I don't want people
to think bad about calling up. We've all been there.
Tom had a boss. Imagine this, You have a boss
like I'm trying to think. He worked for a television
station and he had a boss.
Speaker 4 (03:05):
He had like a.
Speaker 5 (03:05):
Program director, and basically the program director talked him into
investing into a donut shop. In fact, that donut shop
is still here. It's the Krispy Kream down by that
Chucky Cheese off of C four seventy and what is
Quebec mark in Quebec. He talked him into it. Not
(03:27):
just Tom, he talked in multiple his employees. He talked
his employees into it. And he was a hardcore pos
gambler and he gambled all the money away. I mean
it was just a rouge. I mean, it's absolutely incredible.
My point is we've all been there. Every one of
us in this room, everyone listening has been ripped off
(03:50):
at one point, and that's why this show exists. So
three three seven, one, three eight two five five, we
have two lines open if you have been ripped off,
if you need help, if you need advice. I want
to hear from you. We want to help you. We've
got a lot in hopper. In fact, I wanted to
ask you. Yes, you were working on one yesterday. You
(04:11):
went and left a message they were going to refund
twenty three thousand dollars twenty three thousand dollars to an
eighty plus year old woman. They promised it. Did you
see the emails where they said they were going to
do it?
Speaker 3 (04:23):
Oh yeah, I mean it was unmistakable. There was a
whole string of promises and excuses.
Speaker 4 (04:28):
And it's a huge company.
Speaker 3 (04:30):
It's Johnson Controls, and what I call them. Their outgoing
message says they bought Tycho Security and Simplex, Grennell Fire
Safety and the whole bunch of other companies.
Speaker 4 (04:40):
And so did you hear back from the manager or whoever.
Speaker 3 (04:44):
Not no, and so I left a void. I did
track down a direct line for the sales manager at
the Johnson Controls Littleton office. Yeah, he hasn't called me back.
I also emailed him. I found his email address, or
I think our caller gave it.
Speaker 4 (04:58):
To us as the email back. So we might have
to go visit this guy.
Speaker 6 (05:03):
Oh, I you know, we might have to go.
Speaker 3 (05:05):
Lark guys have a business meeting in Loan Tree this
afternoon after the show.
Speaker 4 (05:12):
Yeah, you're gonna head.
Speaker 3 (05:14):
And I'm gonna stop by the Johnson Controls off.
Speaker 4 (05:16):
I'm we get so much done when that happens.
Speaker 5 (05:19):
Back in the day, when I was in the field,
mostly I would go out. We had one time this contractor,
this this client, this customer thought the contractor was ripping
them off, not like he wasn't showing up, but like
he wasn't doing a good job. And it was a
remodel on a bathroom in a basement. So the caller says, well,
(05:41):
he's gonna be here today, why don't you come out.
Speaker 4 (05:43):
While we're both there. This was so crazy, man.
Speaker 5 (05:47):
So I go out there and I get there, the
contractor's down in the basement homeowner lets me and says
he's down there.
Speaker 4 (05:54):
Homeowner looks like he's on steroids.
Speaker 5 (05:57):
Man, he looks like he's on steroids, and he kind
of looks like he's raging a little.
Speaker 4 (06:02):
And I'm going, this seems weird.
Speaker 5 (06:05):
I go down there and I start talking to the
contractor that looks like he's on steroids.
Speaker 4 (06:11):
Both of them are like these muscle guys. They went
to fisticuts. They started fighting right in front of me.
I'm talking to Tom on the air, going, You're not
gonna believe what I'm watching. I said, I wish we.
Speaker 5 (06:23):
Didn't have video. At that point, they are beating up
out of each other. It was absolutely insane. And I'm
sitting there.
Speaker 4 (06:32):
Looking at these two.
Speaker 5 (06:34):
There's no way I'm going to try to break up
the two freaking steroids here. I mean, it was ridiculous, man.
I literally they stopped and I was like, well, I'm
not so sure we are a quick to help you guys.
I got to get the hell out of here.
Speaker 3 (06:48):
Beyond the consumer affairs, Yes, this is beyond consumer issues.
Speaker 5 (06:52):
It was nuts, man, absolutely nuts. So when you go
down like that, just be careful. That's really where I'm going.
I don't think this guy for Johnston's control.
Speaker 6 (07:03):
Oh.
Speaker 5 (07:03):
Oh, I'll tell you another one, last one that I
promise I'll get to the phones. One line open three
O three seven one three eight two five five. This
one's even better. It was in Littleton.
Speaker 4 (07:14):
Oh I know this story. Oh my god. Man, So
I can't think of the guy's name. I'll look it up.
Speaker 5 (07:20):
So it was a window guy and he didn't have
an actual address. He owned a window company and his
address was his house. So he would basically order the
windows from whomever and you'd go out and have his
crew install them.
Speaker 4 (07:34):
So I go to his house. I find his actual house.
Speaker 5 (07:36):
God, I wish I could remember this guy's name, and
I'm going to remember his name. I'm going to have
to you know who I'm talking about, right, So, uh,
it was the Raiders, by the way, if.
Speaker 4 (07:47):
That helps you.
Speaker 6 (07:48):
I thought it was the Lions.
Speaker 5 (07:50):
Oh, it might have been the Lions anyhow. So I'm
at his house and I'm knocking on the door.
Speaker 4 (07:54):
No one answers.
Speaker 5 (07:55):
This is the contractor and he's got those what do
they call him stained glass windows? You can't see through,
but there's windows. But at the very bottom of one
of the stained glass by the front door, there's a
normal window, so I duck down and I'm looking into
that window, and all of a sudden.
Speaker 4 (08:14):
I hear, can I help you? And there's this huge truck.
Speaker 5 (08:18):
Like one of these monster trucks, almost not legitimately a
monster truck, but we've all seen him damn well close
to it, a big F three fifty diesel blah blah
blah Ray Romero Rameriz ray ray something. So the door opens,
that's my house.
Speaker 4 (08:37):
What are you doing?
Speaker 5 (08:37):
And I'm like, I'm Mark Major with the tom whek.
This guy gets out. He was like six five, so
freaking big. I mean he was so big I couldn't
believe it.
Speaker 4 (08:49):
And of course I.
Speaker 5 (08:50):
Started talking like this like somebody kicked the nuts. It
was absolutely insane. I'm looking at this guy.
Speaker 4 (08:57):
He literally is towering over me by at least seven
eight nine inches and he's built, I mean bill and agitated,
very agitated that someone is staring into his house. That's
all he sees. Now.
Speaker 5 (09:13):
He turned out to me, so ultimately we talked about it.
He knew the customer, and ultimately the guy came through
and did the right thing. I don't even remember exactly
what the option was, but that didn't happen immediately.
Speaker 4 (09:26):
What I'm talking about happened immediately. So I talked to her.
Speaker 5 (09:30):
I said, you know, you know, I apologize for looking
like I'm getting ready to break into your house. And
by the way, that's a very nice truck, sir, and
I'll call you later. Maybe we picked this up over
the phone. So I get back and I start googling
this guy because I'm like, there's no way this is
like your normal contractor. And sure enough, he played for
(09:54):
either the Lions or Raiders and he was alignman.
Speaker 4 (09:57):
And the guy is.
Speaker 5 (09:58):
Absolutely huge as hell, and it scared the living crap
out of bit. So once again, be careful when you
go to Johnson Controls today.
Speaker 3 (10:08):
I'll video I'll video record my encounter with Johnson Controls
a little toon office today, just in case it's a good.
Speaker 4 (10:15):
Bar story, Like just just in case.
Speaker 5 (10:17):
All right, listen, David's got an issue with State Farm shocking.
Michael's got a problem with a neighbor. I'll tell you what.
We've been starting to get a lot of neighbor to
neighbor issues. Suzanne came up with an idea years ago
for a pilot for a TV show. We never kind
of funded it, but it was going to be neighbor
(10:37):
fights all over the country. I mean the good ones,
like a reality show where we go out and try
to get in between two neighbors that have an issue,
and of course it wouldn't We'd never be able to
solve it. It would be more of making fun of
the hillbillies fighting each other. But it never took off.
We never did anything, we never funded it. That's the
(10:59):
bottom one. But I still think it would be a
great show. And then we've got a Paul's got a
problem with the dealership. I promise we're going to go
right to these calls right after this one line open.
It is car Day Shared and Auto Techs in the house.
Suzanne's in the house, Kelly Dragon, Dmitri Bo.
Speaker 4 (11:16):
We're here to help.
Speaker 7 (11:23):
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(11:44):
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two all.
Speaker 4 (11:54):
Right, three all three.
Speaker 5 (11:55):
I'll tell you who that guy was, a football players
Tony Ramirez looked as guy up three hundred and ten
pounds six y five. He was a huge guy. Man
thought I was like breaking into his house. He was
cool though, he really is cool. Whatever the issue was,
it's like fifteen years ago, maybe ten years ago, but
(12:15):
he did handle.
Speaker 4 (12:16):
It with that caller, David. What is going on with
you State Farm? What has happened in David?
Speaker 8 (12:24):
Well, I called you guys like a month month and
a half ago, So I picked up I had a
truck accident, truck was repaired, went in to pick it up.
Said I owed him fifteen hundred bucks.
Speaker 4 (12:36):
Oh I remember that. They said that.
Speaker 5 (12:38):
No, I'm thinking of a different one where they wanted
to use OEM parts.
Speaker 4 (12:41):
What was the one with yours?
Speaker 8 (12:44):
Well, they just decided that they weren't in to pay
for some of the parts that the prepare shop needed
to put something back together.
Speaker 5 (12:52):
Well, that's absurd. What advice did we give you. I'm
just I don't have the call pulled up.
Speaker 9 (12:57):
Well.
Speaker 8 (12:58):
When I talked to Tom last time, we talked about
sending a bad faith letter, which we did, but I
haven't heard from them, so they just ignoring me. And
so now I want to take it, ramp it up, and.
Speaker 4 (13:09):
I just take them.
Speaker 8 (13:10):
Take them.
Speaker 5 (13:11):
Well, you don't take the insurance? Well is it your
insurance company?
Speaker 4 (13:15):
But it is more No. Okay, hold on, David, here's
what I'm asking.
Speaker 5 (13:20):
Did you turn it was this accident you turned over
to your own insurance company, State Farm?
Speaker 10 (13:26):
Yes?
Speaker 5 (13:27):
Oh, yeah, I would take State Farm. Actually, there's probably
some kind of thing in the policy.
Speaker 4 (13:32):
Hey, let's get Brian Burns on. I would.
Speaker 5 (13:35):
At first, I was thinking someone else hit you and
their insurance company wasn't doing it, and you wouldn't sue
their insurance company because their insurance company wasn't it fault.
You'd sue the other driver, But in this case it
would be a bad faith claim. But a bad faith
claim would cost so much to go through court. So
I want to see if there's an arbitration or mediation
(13:57):
agreement in most most of these.
Speaker 4 (13:59):
So let me put you on hold. We're gonna get
Brian burns On.
Speaker 5 (14:02):
We're going to ask him what he would do in
this case, because it is kind of crazy.
Speaker 4 (14:07):
This guy sent a letter. You know, you either needed
the parts or not.
Speaker 5 (14:11):
You wouldn't think the body shop would make him up
out of curiosity, David. Are they saying like it was
pre existing damage or damage not related to the accident.
Speaker 11 (14:22):
No, they just.
Speaker 8 (14:23):
Picked and choosed the different parts that they said, you know,
it was that they wouldn't pay for engine clips.
Speaker 5 (14:31):
Hold on a second, hey, Brian, this has nothing to
do with anybody. You guys represented Compass insurance. It's got
to do a state farm. Imagine that. And he basically
had an accident, turned it into his own insurance company,
brought it to a body shop.
Speaker 4 (14:48):
How much was the total, David? The total from the
body shop fifteen hundred dollars, So.
Speaker 5 (14:55):
Pretty big accident, So fifteen thousand, seven hundred. He goes
to pick it up eight farm. His insurance company refused
to pay for about fifteen hundred dollars worth of parts
they said weren't needed. Give examples again, David, of the parts.
Speaker 8 (15:11):
Well, one was clips to engine clips somehow, Hold the
engine are parts of the engine Another was a calibration.
You know they did calibration on site. Well, they said, well,
if you take it too across town to their shop,
the calibration is cheaper. Well, my god, you know what,
there is a costed haul in a truck out there
(15:33):
and getting the over to calibration.
Speaker 5 (15:34):
All right, So what would you do? So at this
point he got it back. He came fifteen hundred bucks
out of pocket. He actually wrote them a letter basically saying, hey,
this sounds like bad faith to me. I might be
suing you or something. They never replied, they didn't do anything.
I'll tell you what they probably did was wadded it
up in a ball and threw it into the trash can.
Speaker 4 (15:55):
Honestly, So what would you do right now? Brian? They
could actually have a decent an outcome.
Speaker 12 (16:02):
About looking at the appraisal clause in the in the policy. Okay,
so the reason I mean you see it much more
commonly obviously on home claims, yeah, of course, but on
auto you know, depending on what the burbage in that
policy says, there should be an appraisal clause. And the
(16:26):
beauty of that is you can only invoke it if
there's a difference in the value of the claim. In
other words, you can never use appraisal to say there's
damage when the insurance companies they're.
Speaker 5 (16:36):
In Yeah, they have to acknowledge, they have to acknowledge
there's a covered event before you can use it.
Speaker 4 (16:43):
So I love what he's saying.
Speaker 5 (16:45):
David, I need you to log onto State Farm and
send me that policy in its entirety.
Speaker 4 (16:50):
Can you do that?
Speaker 11 (16:52):
I can do that.
Speaker 5 (16:53):
Let's do that. So hold on, hey, Brian, hold on
a second. So Kelly, I want David. I don't want
just his deck. I need the policy. He should be
able to get it right on State Farm PDF form.
I don't want eight hundred pictures from your camera, David,
So get me that in a PDF form. And I'm
going to look through that fairly quick and I'm going
(17:13):
to see exactly and then we'll talk to Brian again
on it.
Speaker 4 (17:16):
But by the way, Brian burns Compass Insurance.
Speaker 5 (17:19):
The reason I always tell people to use Compass, and
Susanna and I have used him forever is an example
like this. David has a State Farm rep somewhere. That
state Farm rep is absolutely doing nothing for him, at
least nothing of value, because he's calling us for help
when you use compass insurance. Brian's got an entire team
that'll help you with the claim. Let's say he finds
(17:41):
safe co insurance are progressive for you, and you have
a claim. He's gonna fight for you. He's not gonna
sit down and take it like a state farm person.
He's going to really fight for you so you can
get a quote. Hey, Brian, you do like garage keepers,
commercial real quick Workman's comp garage keepers just lie ability
policies for contractors.
Speaker 4 (18:02):
Then of course for residential you do homes. You do
our home, you do our RV, you do our motorcycle,
you do our trailer, you do all of our stuff.
But am I missing anything?
Speaker 11 (18:14):
Yeah?
Speaker 12 (18:14):
So yeah, we do have a life insurance portion, just
really more term life. But the bulk of our business
is commercial insurance and personal insurance, those two divisions. Personal
insurance being exactly what you're saying. Auto home umbrella, yep, umbrella,
let's all that stuff.
Speaker 4 (18:29):
Yeah, you got to call this guy.
Speaker 5 (18:31):
He'll shop twenty thirty companies depending on what kind of
insurance you're looking for, and he'll tell you if you
get the best deal. The other thing you'll tell you
which is cool. Is you have the proper insurance. I'm
not going to dig or dive deep into it, but
my god, the people in the Boulder fire, that big
fire a couple of years ago, ninety three or ninety
five percent under insured. Hey Michael, what's going on with
(18:53):
this neighbor? Hey Michael, Yeah, I'm here, Hey man, what's
going on with this neighbor?
Speaker 4 (19:03):
Real quick?
Speaker 5 (19:03):
And I'm gonna take a quick break, come back and
we'll talk about it. But give it to me, you know,
give it to me in a nutshell there.
Speaker 10 (19:11):
Yeah. Sure, So it's more like a it's not a neighbor.
Speaker 13 (19:13):
It's really just another tenant in the complex I live
in in got it.
Speaker 10 (19:17):
He's just been threatening me. He's an older guy.
Speaker 13 (19:19):
He's threatened me with the gun last month.
Speaker 4 (19:21):
He threatened you with this gun. He's kind of non
shot on about it. Yeah, I know, he's like, yeah, yeah,
it's really this guy.
Speaker 5 (19:28):
Did he show you a gun or just like, what
did he say? Just about the gun? Then we'll deep
dive after this.
Speaker 8 (19:35):
So that's the thing.
Speaker 13 (19:36):
He didn't actually say anything. He was in his truck
and me and my father were downstairs waiting for our lift,
and he backed his truck up all the way to
the elevator where you get off at and he pretty
he didn't get out of his truck or nothing, but
he pulled his weapon out of his holster and his belt,
and he showed it to me, and then he put
he on. He pulled it out of his holster, didn't
(19:59):
extend it all the way, but pointed it at me
through the window his window, his passenger window was like
a little bit down, not more than halfway.
Speaker 5 (20:07):
I guess this sounds like a very dangerous situation. Hold on, everybody,
hold tight. We got to get to the bottom of
what's going on. And where is this apartment complex? I
wonder if it's one of these ones that were taken
over in Aurora by all the illegal gang members.
Speaker 7 (20:29):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
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of insurance companies. Find out now three O three, seven
to seven to one help. You'll think you're his only customer.
(20:51):
When you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.
Speaker 4 (21:02):
Three seven one three A two five five.
Speaker 5 (21:06):
We had this woman call up yesterday that I'm still Jennifer.
I'm still like trying to understand what the call was about.
I love calls like that, but three oh three seven
to one three a two five five. So here's a
game plan. We got the policy coming over. I'm going
to look at the policy. We're gonna see what the
clause is, what this guy's option is with State Farm,
(21:29):
and give him some good advice to move forward on
the appraisal clause. I'm sure there is an appraisal clause
in there, but I'm going to tell him how to
invoke it. And now we actually have an expert at
Petty Details that can do that for him.
Speaker 4 (21:41):
But I don't think he needs that.
Speaker 5 (21:43):
I think as soon as he starts talking about the
appraisal clause, long as it fits the script, I think
there'll probably cough up to fifteen hundred bucks. People don't
realize what an appraisal clause is. I've used it a
couple times. We had some damage to our floors in
our house, and basically Safeco wanted to pay. Ultimately, they
(22:04):
didn't want to pay anything, but then they admitted there
was some damage and was going to write us a
check for let's say ten thousand, and I said, you're
absolutely crazy. In order to redo those that hardwood, You've
got to replace the hardwood that's bad. Then you have
to take the other fifteen hundred square feet of hardwood
that's connected to it. You got to sand it, make
sure it all matches. And by the way, when you
(22:26):
pull the baseboard, you're going to have to pay in
all my walls. Blah blah blah blah blah, and we
got into an argument. They didn't want to do anything.
I invoked the appraisal clause. I hired my guy, they
hired their guy. Those two guys met at my house
and went through everything. I got a check for forty
thousand dollars. That's what the appraisal clause. Now I paid.
(22:47):
I want to say I paid twelve hundred bucks to
my appraiser, and then of course that company, Safeco, had
to pay for theirs. And what I'm saying to this
guy is it could very ea easily be fifteen hundred
bucks is nothing. I mean, I wouldn't go invoke the
appraisal clause over fifteen hundred bucks because it's going to
(23:07):
cost me twelve hundred for the appraiser and there's a
chance I could lose. But in a car deal like this,
I think State Farm will cough it up. But I
got to have that paperwork for us, so we'll go
from there. Now, Michael's got an issue with the neighbor
and it's a big deal. His father and him were
waiting for an uber or lyft and then this guy
that lives there is in a van or a.
Speaker 4 (23:29):
Truck or something.
Speaker 5 (23:30):
What made him actually pull out his gun from the
holster and show it to you in an intimidating fashion.
What happened? Did you flip him off? Did you throw
a rock at him? Nothing happened? I mean, how did
we get to that?
Speaker 13 (23:45):
Honestly, I don't even know. We were coming down the
elevator of our apartment to wait for the suber and
he apparently this apartment complex has out of a lot
of issues with this guy. He kicks people's dogs, more
specific old day's dogs when they're walking. This is a
senior complex. This guy's like anywhere from seventy five to
(24:07):
eighty years. It's the heritage at church Ranch.
Speaker 5 (24:12):
Okay, I thought you were going to say something we've
got one that's on our radar all the time.
Speaker 4 (24:16):
It's not that one. So so, Michael, we live.
Speaker 13 (24:19):
In Westminster, Colorado.
Speaker 4 (24:21):
This guy's eighty five.
Speaker 13 (24:22):
I literally have done nothing to antagonize this guy. And
like I said, just yesterday, I was going for a walk.
He he was going to his truck again. He was
walking behind me. I turned around to look at him
because obviously I was scared from the incident from last month.
And when I turned around, he's like, what are you
looking at?
Speaker 14 (24:40):
Spick?
Speaker 13 (24:42):
And you know, that's when he started going into other
things like would you like to suck my d? And
I just walked away. That's when I called the police,
filed the report.
Speaker 5 (24:51):
That's what you had to do, and I'm glad you
did that. Is that the first time you filed a reporter?
Or did you file one when he yanked a gun
on you?
Speaker 13 (24:59):
I filed one when he pulled the gun about a
month ago.
Speaker 4 (25:01):
Whatever happened with that is something.
Speaker 13 (25:04):
We haven't done anything about that. The Westminster police haven't
done anything because it's literally my word against his word,
is what they said.
Speaker 10 (25:11):
They did give me advice.
Speaker 13 (25:13):
They told me to record him, like take out my
phone anytime I have contact how old? Older gentlemen record him.
Speaker 4 (25:20):
But the issue Michael how old is? Michael how old is?
Speaker 10 (25:27):
I don't know.
Speaker 13 (25:28):
He's anywhere from like seventy five to eighty years old,
and he's just a mean.
Speaker 9 (25:33):
Vile p like.
Speaker 13 (25:34):
I went downstairs this morning to talk to one of
my neighbors about it, and she told me that yesterday
evening he was in an elevator with this new woman
who just moved in here, and he threatened to rape
her on the elevator. It was just him and her.
Speaker 4 (25:48):
This sounds almost unbelievable.
Speaker 5 (25:50):
No offense, Michael, I guarantee you there's something there, But
it seems so crazy that some guy is wandering around
in over fifty five unity and he's kicking old ladies dogs,
he's pulling guns on people, he's threatening to rape people.
Speaker 4 (26:07):
The cops have been.
Speaker 5 (26:08):
Called at least twice, just by you, but I assume
other people have called him, and Westminster Police does nothing.
The apartment complex does nothing. It sounds very hard to swallow.
Speaker 13 (26:20):
Here's the thing about it, Mark, not to cut you off.
The apartment complex, they're owned by a company called Dominion,
who actually Dominion owns the land that the apartments was
built on. Dominion has two lawyers that are kind of
currently trying to look into the situation because they are
trying to get him out of here. But the thing is,
(26:41):
they can't just go up to the apartment and say hey,
you got to get out.
Speaker 4 (26:45):
They need evidence. Do you have any of this on video? Michael?
Speaker 13 (26:49):
Unfortunately no ocause when the incident happened a month ago,
I wasn't aware that you're allowed to record people with
your phone. I had no idea. I thought that was
illegal in the state of Kalorasko.
Speaker 4 (27:01):
You thought all these people on TikTok were getting arrested.
Speaker 8 (27:05):
Yeah, you know.
Speaker 13 (27:06):
The detective told me, He's like, you know, you can
totally record this guy, of course, but then you're right.
He also told me if you feel comfortable disarming him,
if you feel like you can, you can also do that.
Speaker 10 (27:17):
Obviously, I don't want to do that.
Speaker 5 (27:18):
I don't know that sound that sounds horrible for a
guy that's pulled a gun on you.
Speaker 4 (27:24):
I wouldn't go there.
Speaker 5 (27:25):
Let me ask you this. Do you know his name?
And do you have a phone number for him? By
any chance at all?
Speaker 10 (27:31):
No?
Speaker 13 (27:32):
No, I don't do the only thing.
Speaker 4 (27:34):
What's his first name? What's his first name?
Speaker 10 (27:37):
Don't know his name?
Speaker 13 (27:38):
I don't know his name, Sir. They won't give me
his name because we're, like I said, we're in a
senior complex.
Speaker 5 (27:43):
Yeah, do you know where he lives? How old are you?
You don't sound like a senior.
Speaker 8 (27:48):
I not.
Speaker 13 (27:49):
I'm my father's caretaker. I got forty one years old.
Speaker 5 (27:51):
So you're forty one. God, this thing just sounds like
a nightmare. I mean, you did the right thing. The
cops are involved in it?
Speaker 13 (27:59):
About it?
Speaker 8 (27:59):
I mean, well they are.
Speaker 13 (28:01):
But here's here's where my frustration lies. It lies with
Foothills Housing Authority. That these are the people that give
my goad a voucher every month to help us cover
a majority of the rent.
Speaker 4 (28:13):
Now, my dad, what do they possibly wait? Wait, Michael,
what do they possibly have to do with some old
man doing what he's doing? How does the voucher organization
come into play them?
Speaker 13 (28:26):
I'm not blaming them, but we have explained the situation
to them about the older gentleman. Well, because they're the
ones that provide the rent for us, and they can
move us to other apartments that they have that are
available for their vouchers. And that's what I'm trying to
explain to you instead of them.
Speaker 5 (28:50):
And why wouldn't they move everybody think about that? I mean,
that's kind of I don't think it's fair to blame
that company. I think you're doing everything right.
Speaker 4 (29:00):
I mean, if they don't move you, maybe they don't
have another option right now that's open.
Speaker 5 (29:06):
And then what do they do with this one? You're saying, hey,
move us out and move someone. It moves some ninety
year old lady in afterwards that this guy can harass.
Speaker 13 (29:18):
I'm not demanding that they move us out. We just
explained the situation of Foothills, but instead of them acknowledging it,
they're pretty much just it's whatever it is, what it is,
you know what I mean.
Speaker 10 (29:29):
Yeah, you're you're wrong.
Speaker 13 (29:30):
They do have they do have authority to move people
because there are so many seniors that don't like how
this apartment is rung by the current downder. They switch
downdlords like everyth you know.
Speaker 5 (29:41):
I'm starting to say, Michael, listen, I'm going to go back.
I'm going to put them on hold for a second
because for some reason, when I talk, he doesn't hear me.
Sometimes I want to explain something to people. I shoot
from the hit man. This show is about my opinion
and how I'm feeling about a circumstance.
Speaker 4 (29:58):
When he started moving this.
Speaker 5 (30:01):
To the voucher program towards the end, think of how
it started off. The guy pulled a gun. He's building
a story. When people call up here, especially with a
neighbor issue or an ex wife or a husband or anything,
they're building a story against him.
Speaker 4 (30:14):
That's what they do. We all do that.
Speaker 5 (30:16):
In fact, inadvertently, we do it every day in life.
When we feel a certain way. We want people to
understand the agony or the happiness or whatever it happens
to be.
Speaker 4 (30:26):
Michael all of a sudden wants to get moved.
Speaker 5 (30:28):
Someone is paying for you guys to live there, Michael,
and that someone is me, and it's everybody in this room.
Those are all taxpayer dollars. And if they move you out,
listen to this. If they move you out, how about
all the other people that are there? How about the
poor person that could be a woman by herself that
gets moved into that apartment that they move you out of.
(30:51):
I don't think that's very fair. You're forty years old,
you're there helping your dad. At least there's some protection there.
Imagine somebody else moving in there. The problem is this
wacko that's wandering around doing the things you're claiming. I mean,
that's the real problem. You've called the police. Maybe you
get with some other neighbors and have them call the
(31:12):
police as well when this guy does something. For an example, Michael,
and I'll bring you back up real quick, but I
got to take a break. I'll come back to you.
But did the lady that claimed that he said I'm
going to rape you? Did she call the police?
Speaker 13 (31:26):
And if not, why, you know that's the question that
I can't answer. No, she didn't call the police.
Speaker 5 (31:33):
Okay, listen, I got to take this break. See that's
where my brain starts going, Okay, are these things actually happening?
Are people just spreading rumors because no one likes this guy?
Does he literally walk around and see a dog and
kick it?
Speaker 4 (31:47):
I mean this all sounds wild to me.
Speaker 7 (31:56):
Go with a sure thing Denver's best ruffer excel Ruf
you don't pay a cent until you're content. Wait time
for an insurance check up free, no obligation. In comparison,
call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
(32:18):
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two.
Speaker 4 (32:33):
D news.
Speaker 1 (32:35):
You need advice so you don't have.
Speaker 15 (32:39):
Run anxious ass as you can show.
Speaker 1 (32:43):
Shooter's gonna help.
Speaker 4 (32:44):
Come man, this is the Troubleshooter Show. No Tom Martine, Welcome, Welcome,
my friends to the only show of it's kind. We
are here to help you out. We're here to make
your life a little bit better. We're here to go
after the bad guys. If there is one in your life,
we'd love to hear about it. Three ozho three seven
(33:05):
one three.
Speaker 5 (33:06):
Eight two five five three zero three Martino, we are
here to fight for you. I started off last hour.
We've all been ripped off. Don't feel bad if you have.
Maybe you made a mistake, doesn't matter. We want to
get that money back for you. We want to go
after the bad guys. Three zero three Martino. That number
works on and off the ear and by the way,
(33:27):
help HLP at troubleshooter dot com that works all the
time as well. Now, Paul's got a problem with the dealership,
but I need to tell you about Paul thewatermanwaterpros dot Net.
Speaker 4 (33:40):
Listen to this. This is unbelievable.
Speaker 5 (33:42):
Now, twenty five hundred bucks whole home water filtration softener,
the whole home. Not a point of you saying you
want a water softener. You've been putting it off, It's
time to get one less than twenty five hundred bucks.
We have had our waterpros dot net system for two
three years now ever had any problems with it. I
love the fact that Paul's the actual plumber. I love
(34:05):
his company, I love his people. But their pricing is
absolutely absurdly low and the quality is better than most.
You realize twenty five hundred most most softeners for an
entire house are going to be about eight thousand.
Speaker 4 (34:20):
How he does it?
Speaker 5 (34:20):
I have no idea, I mean I don't, but he
did it, and he did it in our house. If
you've been putting it off. Check out waterpros dot net.
Waterpros dot net. Now, Paul, what dealership are you having
a problem with?
Speaker 10 (34:36):
Oh, it's a Chevy dealership here North Conrade Springs.
Speaker 5 (34:40):
Yeah, what's it called? The Mike Rooney North Mike Rooney.
We have had calls on Mike Rooney. Yes, So what's
going on? Is it a new vehicle you bought? What's happening.
Speaker 10 (34:52):
Let's say I bought the truck new and twenty eighteen
when I was getting some emissions related issues done to it,
and I took it in there for a new death
pump and.
Speaker 4 (35:04):
Okay, what is what kind of vehicle?
Speaker 6 (35:06):
Is it?
Speaker 4 (35:06):
Total?
Speaker 5 (35:08):
A Chevy Duramax in eighteen Chevy Duramax yep, And I'm sorry,
did you say thirty five hundred?
Speaker 14 (35:16):
Yeah?
Speaker 4 (35:17):
Okay, go ahead.
Speaker 10 (35:19):
And you know I took it in there for a
new diesel exhaust that the pump out in the tank. Anyways,
they put it in and they told me to come
pick it up, and I drove a half mile ale
to talk a lot and the pump falls off at
the bottom of the tank. So I turned around took
it back. The next day they said we filled the
death tank up to the top, still sets empties and
(35:42):
it goes into fuel contamination twenty one thousand dollars repair.
I took me off guard because they didn't go in
there with fuel contamination. I show up the next day
and the death pump is still hanging off the bottom
of the tank. So how could they show that tank
up with the pump still hanging off the bottom and
it looked like they dump death my fuel tank?
Speaker 5 (36:01):
Hey, Kevin Caulk and shared an auto tech hold on
a second, Paul explain, first of all for people listening
what a deaf system is.
Speaker 6 (36:10):
Well, it uses the death fluid to regenerate the catalytic converter. So,
in other words, that collects in the catalytic converter needs
to be burned.
Speaker 4 (36:19):
Off, so it basically burns it off and it.
Speaker 6 (36:21):
Uses death fluid in there to burn it.
Speaker 4 (36:24):
Yeah, and all diesels have them for the most part,
most of.
Speaker 6 (36:27):
The newer ones do. Yeah, but he's right. I mean,
the fuel pump in that deaf system comes out the bottom,
so you obviously can't fill the tank because the there's
a hole in the bottom where the field pump goes.
Speaker 4 (36:38):
So you just think they're outright lying to you.
Speaker 6 (36:41):
Well, if he said they put they got death contamination,
and they said they filled his deaf tank, they probably
put it in the wrong tank.
Speaker 4 (36:48):
How could you pause? What other?
Speaker 5 (36:50):
Like on my bus, the deaf tank's not even in
the engine compartment.
Speaker 4 (36:55):
I fill it up on the side.
Speaker 6 (36:57):
Well, right, But you have the gas tank and the
deaf right next to each other in the same gasoline on.
Speaker 4 (37:02):
This duramax on.
Speaker 5 (37:03):
So you're saying they could they could have literally put
death into the gasoline? Yes, or would they or are
you saying they put gasoline into the death?
Speaker 6 (37:12):
Well, they couldn't put anything in the death because of
field pumps hanging out the bottom.
Speaker 4 (37:15):
Oh, because it would have poured right out.
Speaker 6 (37:16):
The bottom, out the bottom. Yeah.
Speaker 4 (37:18):
Oh my god.
Speaker 5 (37:19):
So Paul, when you get down there and point down
out to him, because you said when you went to
get it, you saw it was still like that.
Speaker 4 (37:24):
What did they say?
Speaker 10 (37:27):
You know, nobody came outside, didn't even wanted to talk
to me, And I had a mold mechanic there.
Speaker 4 (37:33):
You had a what u it?
Speaker 10 (37:35):
Nobody came out and wanted.
Speaker 12 (37:36):
To talk to me.
Speaker 5 (37:37):
I wait, Paul, you just said something I need to understand.
Why did you have a mobile mechanic with you going
to a dealership that just worked on it.
Speaker 8 (37:46):
I thought like.
Speaker 10 (37:48):
These I knew these people were lying to me in
some kind of way, and I needed to documented professionally, and.
Speaker 4 (37:54):
See, I think we're missing Listen.
Speaker 5 (37:56):
I want to help you big time, and I agree
with everything you said. So does Kevin more importantly, I mean,
because he can picture what this thing looks like.
Speaker 4 (38:04):
But I want to understand something. You go there, you
already have issues with this dealership for whatever reason, and
you bring this other mechanic there were they gonna do
some work, and you're you didn't trust them anymore. So
you basically told him, no, I'll just come pick it up.
Speaker 10 (38:23):
No, I just just thought i'd show up and with
another mechanic to just do a separate diagnostic because it
didn't show up there with field contempt.
Speaker 4 (38:31):
But when you brought it back to him, I'm sorry.
We just got to start kind of from the beginning then.
So you bring it in there to get what done? Kevin?
What did he bring it in for?
Speaker 6 (38:40):
Well, he was having issues with the deaf system. So
they replaced the field pump.
Speaker 5 (38:43):
So they do the fuel pump and they say everything's good,
come pick it up, right, yeah, okay, So you go
pick it up and you have problems immediately. So then
you bring it back. What did they say when you
brought it back? You drop it back off?
Speaker 4 (38:58):
Right?
Speaker 14 (39:00):
Yeah?
Speaker 4 (39:01):
And they call you up.
Speaker 5 (39:02):
They call you up, and what do they try to
sell you or what do they tell you?
Speaker 10 (39:07):
Well, they sent me a message I didn't and call
me fine. That's we filled the death stinks up to
the top. And then the next message was fuel contamination
twenty one thousand dollars repair. And the picture of my
death or the picture of my fuel And when you
put it on Google, it gives you a I was like,
what's in my death fuel? On Google? I put a
picture and it's like identical to death. It mixed with
(39:27):
They sent a picture that's identical that's mixed with death.
Speaker 5 (39:30):
How would they How would he prove, though, Kevin, that
he didn't do this when he brought it in for
the initial problem. Wouldn't that actually cause an initial problem
with a fuel pump as as well?
Speaker 6 (39:39):
They would have noticed that it had fuel contamination when
they were doing a death system and test driving and
so forth.
Speaker 4 (39:46):
And it's wild and it's wild.
Speaker 5 (39:48):
When he got there, it started up, and he drove
it for you know, granted not long, but it moved. Yeah,
And now they're saying, basically they didn't do.
Speaker 10 (39:57):
It, Yeah, avoiding all accountability, which is really weird to
I mean, I didn't. I'm just wondering how I drove
it there. Now it needs to be towed out. You
know what I'm saying. It sounded fine last time I
drove it.
Speaker 4 (40:11):
You know, Well, that's a curious question.
Speaker 5 (40:12):
I mean, if someone made that mistake, let's say he did.
Let's say let's say Paul put deaf fluid in the
fuel tank and let's say he realized it after a gallon.
I mean, what are we talking about? Is this seriously
not going to run?
Speaker 6 (40:28):
Yeah, it's it's very, very, very corrosive. So if you
accidentally put deaf in your gas, thank what's happened. Don't
start the vehicle, don't turn the key, don't do anything
until you can drain it, because how.
Speaker 5 (40:39):
Would you how would we prove Well, first of all,
let's try to reach out to these.
Speaker 6 (40:45):
Well, he couldn't have driven his truck to them with
death in his fill tank. He couldn't have it, would
not have run to get there, and you didn't have
it towed in, right, Paul?
Speaker 10 (40:55):
Yeah, yeah, yep. Tom. Let me say something too. So
here in October, hang out of trucks all summer, and
I paid another mechanic, Edward.
Speaker 4 (41:05):
With a you know, why do I care about this?
Speaker 6 (41:10):
And uh, he.
Speaker 10 (41:11):
Plugged his computer into it and looks at it in
funny and then he just starts the truck and nothing's
wrong with it at all. Nothing is wrong with the truck, Paul.
Speaker 4 (41:19):
Did you drive it in? Did you drive it to them?
Speaker 6 (41:24):
Yeah?
Speaker 10 (41:25):
I drove it into them.
Speaker 4 (41:26):
You drove it into him.
Speaker 5 (41:27):
And what were the symptoms you were having at that
point when you brought it to him? It was just
throwing codes for a death pumping, but it was driving fine.
Speaker 10 (41:38):
Yeah, it found it just fine.
Speaker 4 (41:41):
That's weird.
Speaker 5 (41:42):
And Kevin, you're saying, if he put in even a
quarter gallon of death, they.
Speaker 6 (41:48):
Know what kind of volume. But I mean, if if
he was most people take the five gallon jug and
pour it in.
Speaker 4 (41:55):
And then how far did you drive it when you
picked it up?
Speaker 6 (41:59):
He didn't half a.
Speaker 10 (42:00):
Mile out the parking lot. That's when it popped off.
Speaker 6 (42:02):
No, that's the second time.
Speaker 4 (42:04):
That's what I mean.
Speaker 6 (42:05):
Yeah, the first time the fuel pump fell out before
he get he got around the block.
Speaker 5 (42:10):
Practically, I just can't believe they're not doing anything. I
guess that's the part that I'm just not understanding why.
I mean, really, let's try to reach out to them.
I really do want to talk to the serviceman.
Speaker 10 (42:22):
Okay, here this so I brought that. They towed the
truck to my house here in October, and I paid
the mold of mechanic to do a diagnostic at the
truck in my front yard and there's nothing wrong with
it at all. They were just lying to me the
whole time. There's nothing wrong with the truck. We can
go get pancakes right now with it.
Speaker 5 (42:41):
For the life of me, Paul, that would have been
nice to throw in a few minutes ago. Hold on
a second, now, I want to know what he wants, like,
I'm ready to call up this dealership.
Speaker 4 (42:54):
This is Come on, Paul, what do you want now?
Speaker 5 (42:57):
We're going to find out after this, But just do
you want the money back for.
Speaker 4 (43:01):
The fuel palm?
Speaker 5 (43:01):
I mean, what do you guys think we're gonna find out?
In a second, Kevin, what do you think he wants?
Does he want to go get pancakes.
Speaker 6 (43:08):
Yeah it sounds good. You want pancakes.
Speaker 7 (43:09):
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Excel Roofing dot com. You don't pay a cent until
you're content. Wait time for an insurance checkup free, no obligation.
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(43:31):
at dozens of insurance companies find out now three oh three,
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Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.
Speaker 5 (43:51):
All right, three oh three seven one three eight two
five five three zero three Martino by the way, fix
at twenty four to seven thirty nine smackarroos.
Speaker 4 (43:59):
That's all.
Speaker 5 (44:00):
It takes thirty nine dollars and you, my friend, will
get your furnace clean. They deep clean it, they tear
it apart, takes about two hours, get rid of all
the dirt. It's this for new customers only. I got
to say that it's a way of introducing the company.
It's the best deal out there. I realize other companies
do this and it's all a ruse. Basically, these guys
actually tear it apart, cleanic, get rid of the dirt,
(44:22):
put the no breakdown guarantee on their thirty nine dollars.
New customers go to fixmihome dot com. Tell them you
want the troubleshooter deal thirty nine bucks the deep clean
fixmihome dot com. Now we're going to go back to
this guy and figure out Paul what he's actually trying
(44:42):
to accomplish and maybe we can help you. So, Paul,
we know the car's working now, and you had a
mechanic look at it. Why did you even have the
mechanic come out when it got towed back if it
would start?
Speaker 4 (44:55):
You thought it wasn't going to start. Is that why
they told me.
Speaker 10 (45:00):
That this truck needed twenty one thousand dollars.
Speaker 4 (45:02):
Dollars for the work. So the mechanic came out.
Speaker 5 (45:04):
He must have done something because the last time you
saw the vehicle, the fuel pump was hanging out at
the bottom of it, or the death fuel pump.
Speaker 10 (45:14):
Yeah yeah, and now it's reinstalled in the death tank
s filled to the top here at the house, just
like they said. So they worked on it after they
you know, touched it and they drained the fuel tank.
For some reason, they drained that fuel tank to try
and hide something. They told me I drove it there
with no gas in it, and I'm like, well, and
how do we have fuel contamination?
Speaker 7 (45:35):
Then?
Speaker 10 (45:35):
You know, I drove there with no cue in it,
you know, which was a lie.
Speaker 4 (45:39):
So the bottom line is it's working fine now.
Speaker 10 (45:43):
Yeah, it never had the problem in the first place.
Speaker 4 (45:46):
Well, why were all the check engine lights coming on
left and right?
Speaker 8 (45:49):
Then?
Speaker 10 (45:50):
It just needed a new death pump and the knock sensor. Okay,
a turboaccuator code. That's about it.
Speaker 4 (45:57):
Now, Is that what this is that what the mobile
tech did? He did all this stuff?
Speaker 10 (46:03):
No, he just gave me a diagnostic to see what
was the status of the vehicle. Now that it's back
at my house after it left there because they didn't
really give me.
Speaker 5 (46:11):
Kevin help me out here, they towed it back and
it worked perfect. Is that what I'm to understand? Okay,
so they tow it back, it works perfect.
Speaker 4 (46:18):
How can I help you, Paul?
Speaker 10 (46:21):
I want to get compensation for what I've had no
trucks for I've had no trucks since made and right now,
thinking it would blow, I take them the small claim score.
Speaker 5 (46:31):
I don't know what else you would do. I mean,
I take them the small claim score. It's going to
have to be under seventy five hundred bucks. It's only
going to cost you fifty bucks. But you're going to
have to prove there was nothing wrong with it. Here's
going to be the issue. You drove it there. There
was a bunch of stuff wrong with it, at least
as far as the dash was.
Speaker 10 (46:52):
Yeah, yeah, there was nothing wrong with it to really
begin with, like just being a new death pump and
a turbo actuator. Gave them the part.
Speaker 5 (47:01):
Did they charge you? How much did they charge you
for diagnostics? I mean, there's something you might be able
to go after.
Speaker 6 (47:07):
He gave them the parts.
Speaker 10 (47:08):
They charged me for two hundred and fifty dollars.
Speaker 4 (47:10):
Well, you gave them what parts.
Speaker 10 (47:14):
The death pump and the turbo actuator.
Speaker 5 (47:16):
For the life of me, Mike, Mike Rooney accepted parts
from you to install.
Speaker 4 (47:24):
Yeah, well they are morons.
Speaker 5 (47:25):
I mean, that's a dumb I've never heard of a
dealership doing that. I mean, to me, Tree, do you
want to take a stab atus and give a call
I don't even know what you would ask for, though.
Speaker 3 (47:35):
Well, there's nothing to call about. I mean, our caller
provided some parts that a dealership inexplicably installed for him,
and then one of the parts fell out. Then you know,
we went through this drama for five months. The truck
showed up this month back at the caller's front yard
and that runs just fine.
Speaker 6 (47:53):
This is just a mess, but at least it has
a happy ending.
Speaker 4 (47:56):
Why would they if they hold on?
Speaker 5 (47:59):
Here's Paul, Well, they tell you you need twenty one
thousand dollars in work, correct, then they tow your car
back to your house and it works perfectly.
Speaker 10 (48:11):
Well yeah, I mean it still showed that death plump code.
They're saying that death plump by game doesn't work, but
it doesn't even look like it's been installed to be
like the same death pump that when I bought the truck.
Speaker 5 (48:21):
Is they are morons for installing parts you brought they are.
That's not your fault, you were trying to save a
few bucks.
Speaker 10 (48:27):
Pardon, how about how about.
Speaker 5 (48:29):
In my opinion, Mike Rooney are morons just for that
right there.
Speaker 3 (48:33):
Well, on the more practical side, how about he just
has his trusted mobile mechanic reinstall these parts for him.
Speaker 4 (48:40):
He said, it works perfect.
Speaker 3 (48:41):
Now, Oh that's happen, Then that's fine, dude. Just have
a great day on an awesome weekend.
Speaker 5 (48:46):
I mean, really, the only thing you're going to do
is take them to small claims court, Paul. I mean,
that's it. I don't even know what you would ask, though,
I mean, I really don't, because it's such a strange
story because you brought the parts.
Speaker 4 (48:58):
I still cannot believe a dealer would do that.
Speaker 5 (49:01):
Kevin, would you ever install under most circumstances? I mean,
if you've got like a nineteen forty model te Ors
whatever the hell.
Speaker 6 (49:09):
Yeaher Lincoln or something something, Yeah.
Speaker 5 (49:11):
An old crappy Lincoln, something along those lines. I mean,
I really go ahead, Paul, like you've kind of finish up.
Speaker 10 (49:18):
But even such, is it even sane for me for
somebody to make me believe my truck needs all these repairs,
try and make me pay for all these repairs.
Speaker 4 (49:29):
That does not even need not It sucks.
Speaker 10 (49:30):
And well after the repairs, they tried to offer me
twelve thousand dollars for that truck to get me out
of that truck for twelve grand pall it for forty five.
Speaker 5 (49:39):
Listening to you, it sounds like they were trying to
put the screws to you.
Speaker 4 (49:43):
Okay. I mean I don't know if they actually were
or not.
Speaker 5 (49:46):
I don't know if they were being lazy, but to
try to sell you twenty one thousand dollars when you
brought your own parts for them to install is insanity.
They knew you weren't going to do it. Maybe that
was their whole deal. Maybe their whole deal was, let's
tell them there's twenty one thousand, then offer him twelve
thousand for the truck.
Speaker 4 (50:06):
I don't know.
Speaker 5 (50:07):
I wasn't there, but based upon what you're telling me,
that is a possibility.
Speaker 10 (50:13):
Yeah, I mean I lost five months of work for it.
Speaker 5 (50:16):
How well, if you lost five months of work for it,
my god, you have to mitigate the circumstances. I mean literally,
if you didn't work for five months based upon this,
that is not going to be their fault under any circumstance.
Speaker 10 (50:28):
Ever, well, I didn't have a way to work, so.
Speaker 5 (50:31):
I'm not arguing you didn't lose five months of work.
It's not going to be their responsibility. You will never
argue that if Dmitri ran into my car tomorrow and
totaled my car, and I couldn't show up for five months.
He is not going to owe me five months salary.
It's not going to happen under any way anyway.
Speaker 10 (50:55):
Well, I just don't get how someone could just lie
to you and make you believe that your truck's blown
up up. And I didn't want to I build metal
buildings for a living, and I didn't want to even
get new clients because I didn't even know if I
was reliable or not anymore.
Speaker 5 (51:10):
Yeah, like I said, Paul, I mean, you could take them,
You could take them the small You almost what.
Speaker 10 (51:20):
I almost lost my house over this, Paul, Paul, this.
Speaker 5 (51:24):
Is you're just bringing this to a place where the
court isn't even going to care on this stuff. You're saying,
I'm trying to be like really straightforward and somewhat kind.
I mean, honestly, I am ask these guys.
Speaker 6 (51:37):
I mean, wouldn't you tow it to another place and
get a second opinion if you didn't trust them?
Speaker 4 (51:41):
And why would you wait five months to get it
towed back?
Speaker 14 (51:46):
What?
Speaker 10 (51:46):
I couldn't afford it at the time. I didn't know
what to do well. I didn't know what to do.
The whole stories made it look like they done death
in the fuel bank, and I'm like, I didn't.
Speaker 4 (51:54):
Know what to do.
Speaker 5 (51:55):
Yeah, there's nothing. In my opinion, man looked, it's not legally.
I don't think you're going to get a nickel, and
paying an attorney to attempt to do something would be insanity.
I think you're throwing the money out. In fact, i'd
be upset if an attorney took this case.
Speaker 4 (52:11):
So I just simply wouldn't do it.
Speaker 10 (52:16):
I mean, I just don't understand that. I don't think
I shocked to you.
Speaker 5 (52:19):
I think I could sit here and say the same
thing I could say. I could say, Paul, look at
that red car over there, and Paul would go, oh,
I love that blue car. And I'd go, no, no, no, no,
not that one, that one right there, the red car.
And then Paul would say, isn't that blue, and I'd go, no, no,
let's walk over to it. And we'd walk over to
it and I'd touch it and I'd say this red
(52:40):
car and he would say, I love that shade of blue.
Speaker 4 (52:44):
Paul, you're not listening.
Speaker 5 (52:45):
You really don't have a case there, and I feel
bad for you, but losing five months now, I am
going to.
Speaker 4 (52:51):
Get a little real world for people listening.
Speaker 5 (52:53):
If you lose five months of work because of a
car dealership that misdiagnoses your car, that's your fault.
Speaker 4 (53:02):
It's your fault. Five months.
Speaker 5 (53:05):
Maybe I blame them for three or four days, but
five months you could have got it towed back. You
could have went down and got it. You could have
done a lot of different things. And then bringing your
own parts. Anybody out there, even if a shop says okay,
we'll do it, anything that goes wrong with any labor
they do, they're never going to do anything for you
(53:26):
because you brought the parts. They're gonna blame the parts
every single time. You'll never get any warranty work done.
It is the dumbest thing either side can do, unless
if there's no other options out there, which does happen occasionally. Kevin,
I asked you before, would you ever install an alternator
(53:46):
I brought you on a twenty twenty one Hondai Santa Fe.
Speaker 4 (53:51):
Nope, it's insanity.
Speaker 6 (53:53):
I think we've done it once in a year, and
it was because they could get the part that I.
Speaker 4 (53:56):
Couldn't find now, why won't you do it?
Speaker 6 (53:59):
There's too much liability, too much warranty issues, too many
of me, and I don't know the quality of the parts.
I'll tell you what, fifty percent of the ten. When
we used to do it, we'd get the wrong part
and then my text standing there waiting and you have a.
Speaker 5 (54:11):
Car up on a lift taking up the bay where
you make money.
Speaker 6 (54:14):
Yep, customer's got to come and get that part and
go take it back and exchange it and bring the
right one. And yeah, it's it's just a lose lose.
Speaker 4 (54:21):
So here's what I want done. I think we have
Dmitri call up Paul.
Speaker 5 (54:29):
Okay seriously, yeah, and and see what tell them?
Speaker 3 (54:35):
And hey, tell them that car. Let me save us
a phone call. So it's a long distance call because
it sounds.
Speaker 6 (54:40):
Like he's in Card Springs.
Speaker 3 (54:42):
Yeah, I think it's time for Paul to move on. Man,
he got the truck back, thanks running Okay, he did
get the run around, and it's very frustrating, and I
agree it cost him some lost work. But dude, pick
your stuff up and go on with your life.
Speaker 5 (54:54):
And this Mike Rooney, listen, man, I've got no love
for them.
Speaker 4 (54:58):
I don't know why they installed you your parts.
Speaker 5 (55:00):
I don't know why they told you there was twenty
one thousand dollars when your truck is working fine when
they towed it back.
Speaker 4 (55:07):
I don't know any of that, Paul, but I like
what Dimitri said.
Speaker 5 (55:10):
You got to move on, Robert, you're up next three
oh three seven one three talk.
Speaker 7 (55:20):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
(55:42):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.
Speaker 5 (55:58):
Alrighty then three seven one three eight two five five
three zero three Martino, you've been ripped off or taking
advantage of I want to hear from you. I felt
bad about that last caller, but I don't know where
he was going. Kevin, what what are your thoughts on
what do you think the dealership was up to. I mean,
we'll never know, but in your opinion, what do you
think was going on there?
Speaker 6 (56:18):
You know, it's hard to tell if you know, if
there's a mechanic didn't know what he was doing, or
they got wrong information, or are their crooks. I mean,
what do you know want It's so hard to tell.
Speaker 4 (56:27):
It's almost impossible to tell.
Speaker 6 (56:29):
Place like that. They're not going to, you know, set
somebody up for that that's.
Speaker 5 (56:32):
Not well, especially somebody that brought in their own parts. Yeah,
they know, they know hitting him with what they I
think they kind of wanted them out of his life.
Speaker 4 (56:40):
They knew he didn't have money.
Speaker 6 (56:42):
He tried to buy his truck for twelve grand. So
I don't you know who knows? The whole thing's sketchy.
Speaker 5 (56:47):
You know, I had I'm gonna we've got someone here
a scot problem with starter. I'm gonna go to But
we've had so many calls over the years when it
comes to accidents like and really think about this, If
Suzanne and I are on the way to the airport
to go to Hawaii, and we're going to go to
Hawaii for two weeks, we've had it booked. We have,
you know, let's just go crazy, first class tickets, a
(57:08):
very expensive hotel.
Speaker 4 (57:09):
Blah blah blah.
Speaker 5 (57:10):
We got a twenty thousand dollars vacation coming up, and
Dmitri runs into me with that crappy old Lincoln ouch
and we can't get to the airport in time, so
we can't get on that flight in time, and then
the government shutdown happens and we can't get another flight out,
so the hotel we can't get a refund on. And
(57:33):
I get depressed over the whole thing, and because of
my depression, I run my car into a ditch on
accident because I'm in tears. You can chase it forever,
is what I'm saying. Literally, if someone hit you on
a Tuesday, you could say they owe you. They owe
you for.
Speaker 4 (57:50):
The rest of your life. And that's kind of where
he was going. I mean, I.
Speaker 5 (57:53):
Stretched that out to absurdity, but really, five months. You
don't leave your car somewhere five months and don't work
for five months and then blame it on wherever you
left your car under any circumstance. Yeah, any circumstance whatsoever. Hey, Robert,
what's going on with this?
Speaker 4 (58:09):
Starter.
Speaker 5 (58:10):
By the way, we got two lines open three zero
three seven one three A two five five.
Speaker 4 (58:15):
Get your calls in. Now it's car day.
Speaker 5 (58:17):
We're going to tell you about Dimitri's new car he bought.
It's like driving on a cloud. Robert, what's going on?
Speaker 13 (58:25):
Yeah?
Speaker 16 (58:26):
I have a twenty twelve Dodge Round outdoorsman pickup and
I noticed lately when I turn the key, it just
keeps turning, like starter keeps what going?
Speaker 13 (58:36):
Want to shut off?
Speaker 14 (58:36):
So I have to turn the key off right away, like.
Speaker 4 (58:38):
The bendix has broke. Or you mean it's like cranking.
Speaker 17 (58:42):
Yeah, it's cranking.
Speaker 13 (58:44):
I could just n and then I shut it off.
It doesn't, It just gets It's like a bad starter, right, Kevin,
could be a starter solenoid relay.
Speaker 4 (58:51):
There's a lot there. I mean, is it all part
of the starter though? Or no, you're saying it could
be outside.
Speaker 6 (58:55):
Of that controls the signal to the starter. Okay, has
got any relay in the tip of module?
Speaker 5 (59:02):
How would he expensive thing if it's in the tip
of Matt's stupid money?
Speaker 4 (59:06):
What is it called? The tip?
Speaker 6 (59:07):
Totally integrated power module. So instead of separate relays, they
have relays that are integrated into a circuit board within
this module.
Speaker 4 (59:15):
So you have to replace the entire.
Speaker 6 (59:16):
Circus, replace the starter relay, you have to replace the so.
Speaker 5 (59:21):
It's sending bad information because of a bad circuit on
a motherboard.
Speaker 6 (59:24):
Basically it could go both ways to where you turn
the key and you get nothing, not even a click,
or you get it the other way and that stays engaged.
Speaker 4 (59:30):
So unless if you're like really good at computers, I mean,
you're not going to replace the bad part on the motherboard.
Speaker 6 (59:38):
You can do things to bypass, like they have a
kit from from RAM that you can replace the fuel
pump relay instead of the tip them real just some
wiring and the you know, regular relay.
Speaker 4 (59:48):
And then it works, but you're rewiring it. They don't
have that for this start.
Speaker 6 (59:53):
They may they've had several different iterations of it, but
you just need to say, I'm just guessing obviously without
seeing the car, but this they need to check.
Speaker 4 (01:00:00):
How do you die? So he comes in. I know
you've got the best electrical guys out there, but how
do you where do you even start with this? Does
it happen every time, Robert, every time you do it?
Or almost every time?
Speaker 10 (01:00:11):
No?
Speaker 17 (01:00:12):
No, no, No, it's like maybe once. Lately it's been
like it did it once, and then maybe three weeks
later it did it, and then lately it did it
another couple of weeks later, and then a couple of
days later.
Speaker 6 (01:00:24):
Those are challenging.
Speaker 4 (01:00:25):
So it's getting more and more.
Speaker 5 (01:00:26):
Would you be able to duplicate it if you were
at Kevin shopp or it's just who knows?
Speaker 4 (01:00:31):
It's a shot in the dark. Yeah.
Speaker 17 (01:00:33):
Yeah, it's kind of a random thing and go, I
don't want the damage.
Speaker 6 (01:00:39):
It's good.
Speaker 4 (01:00:39):
You turn it off now, So that's how you stop it.
Speaker 5 (01:00:42):
You just literally turn it, close the circuit, yeah, and
then try again, and then try.
Speaker 17 (01:00:47):
It again it starts up.
Speaker 4 (01:00:49):
Wow, what damage could that do? Over time?
Speaker 6 (01:00:52):
It could ruin the flywheel? You know the gear on
the flywheel where the starter engages. Oh yeah yeah.
Speaker 4 (01:00:57):
So what would you do if you were Robert?
Speaker 6 (01:01:02):
It's a tough one. I mean you have to duplicate
it to solve.
Speaker 5 (01:01:05):
It is something like that. Does it get if it
is the board? Let's just pretend that's ultimately what it is.
The tip of tip the H tip them t I
totally integrated power module.
Speaker 4 (01:01:17):
Wow, tip them.
Speaker 5 (01:01:19):
So if it is that will it continue to get
worse or it could be stuck in this this this
purgatory where it happens once a week.
Speaker 6 (01:01:28):
Yeah, it's electrical.
Speaker 4 (01:01:29):
It could be it could be anything. Is it possibly?
It could go away?
Speaker 6 (01:01:34):
Not likely, but it's possible. It's still a relay. Even
though it's integrated into a circuit board, it's still a relay.
Speaker 4 (01:01:40):
So what would you do to troubleshoot it? Can you
bypass that relay on that tip them?
Speaker 6 (01:01:46):
If it's something we can't duplicate it and it's starting
to get worse, I would recommend bypassing that in there
and see if it doesn't stop doing it.
Speaker 5 (01:01:53):
Yes, And is there any downside in bypassing it long term?
Speaker 4 (01:01:57):
Is a fix?
Speaker 6 (01:01:58):
No?
Speaker 5 (01:01:59):
And what do you think that would run? I'm totally
throwing this out. It's just a couple hours labor, Like
a couple hours.
Speaker 6 (01:02:04):
Labor and a kit seeve could be about three four
hundred bucks.
Speaker 5 (01:02:06):
So Robert, there's an option there if it turns out
to be the tip them. But I mean you're going
to be able to troubleshoot and figure out what it
is no matter what.
Speaker 6 (01:02:14):
If we can duplicate it, that's that's the kicker. Yeah,
if it's working, fine, there's nothing to diagnose.
Speaker 4 (01:02:19):
Robert, I'm not sure what else to tell you. You got
any other questions for Kevin?
Speaker 17 (01:02:24):
Yeah, you guys have shared an autotext?
Speaker 16 (01:02:27):
Can I take it there?
Speaker 6 (01:02:28):
And of course, well you can and we can try it.
But you know, I'm not optimistic one. It's it's two
to five days.
Speaker 4 (01:02:34):
To get the intermittency. Now, if you could drop it
off for a week, I'm sure he could, you know,
in the morning or in the evening when you leave
or whatever.
Speaker 5 (01:02:43):
Try to duplicate it, right, But even Kevin, if you
do duplicate it once, we have.
Speaker 6 (01:02:48):
To be very prepared to diagnose it.
Speaker 4 (01:02:50):
Well, that's what I mean.
Speaker 6 (01:02:51):
So we can't just walk out with a key and say, oh,
let's see if it does it. Then it does, because.
Speaker 5 (01:02:55):
Then you can't do it because then you've got to
turn the key off and it's not going to do
it again for another seven Robert, you might just be
waiting till it gets worse.
Speaker 4 (01:03:02):
Brother, Oh, you can't.
Speaker 17 (01:03:04):
Just test like the starter or the motor or.
Speaker 4 (01:03:08):
Well he's saying he could put here, here's what he
could do.
Speaker 5 (01:03:11):
If I'm listening to him right, he could bypass that
and it's not going to do it again if it
is the tip them.
Speaker 4 (01:03:19):
But if it does do it again, then it's something else.
Speaker 6 (01:03:21):
And it's something else.
Speaker 4 (01:03:23):
He could throw a starter in there.
Speaker 6 (01:03:25):
That's not a starter problem.
Speaker 4 (01:03:26):
Well okay.
Speaker 5 (01:03:27):
My point though, is he could throw any part in
there and sell it to you and then if it
doesn't happen again, that's what it is. But that's the
problem with an intermittent problem.
Speaker 4 (01:03:39):
You basically throw money at it.
Speaker 5 (01:03:40):
I mean, it kind of sucks, but I get it
down to him, Robert, no matter what, bring it down.
He has got literally the best electrical guys in Colorado.
Share it in auto tech dot com. Go there, get
the address, call him up, get the appointment, Robert.
Speaker 4 (01:03:54):
I'm not kidding.
Speaker 5 (01:03:54):
You're not going to regret it, and you're gonna end
up using these guys. Shardan auto tech dot com. Now
Amy and Carly hold tight. One has an issue with
Liberty Mutual and the other with AutoNation. I think Dmitri
knows about these. Yep, yep, okay, hold.
Speaker 7 (01:04:10):
On, go with a sure thing Denver's best roofer Excel
roofing dot com.
Speaker 15 (01:04:21):
You don't pay a cent until you're content.
Speaker 7 (01:04:26):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.
Speaker 1 (01:04:52):
Rit News.
Speaker 18 (01:04:57):
You don't have.
Speaker 1 (01:05:00):
Come, run in just as fast as we can. Shooter's
gonna help coming.
Speaker 4 (01:05:07):
This is the Troubleshooter Show. No Tom Martinez.
Speaker 5 (01:05:11):
Welcome my friends to the only show of it's kind.
We're here to solve problems, answer questions, take complaints you've
been ripped off or taking advantage of, or need some help.
Speaker 4 (01:05:20):
First of all, we have a list of experts that
are either here in studio joining us a lot.
Speaker 5 (01:05:26):
For example, today's Car Day, we have Kevin Colkin shared
an Auto Tech.
Speaker 4 (01:05:31):
But we also have a list of attorneys.
Speaker 5 (01:05:32):
Doesn't matter if it's real estate attorneys, a state planning attorneys,
personal injury attorneys, criminal defense attorneys. We have a list
of attorneys that we get involved all the time with
different problems. Landlord tenant disputes, you pretty much name it,
so if you have any questions, three zero three Martino,
I got two lines open. It is car day, but
(01:05:54):
we still take every possible call. We love helping people,
We love recouping money.
Speaker 4 (01:05:59):
And our deputies. We have some great deputies too, just
willing to knock them out when they come in.
Speaker 5 (01:06:06):
Yeah, on a volunteer basis too, which is ridiculous. Deputy
bow Over there is working on a couple things, Deputy Dimitri.
We've got a follow up we're going to go to
in a second with Amy that you've been dealing with,
and Kevin Cokin joins us three oh three seven one
three eight two five five. Hey, Amy, what is going
on with AutoNation? What was the original problem? Or maybe
(01:06:29):
d you want to jump in? Whoever can explain it
to me the quickest.
Speaker 8 (01:06:33):
Mark.
Speaker 3 (01:06:33):
You know, it's a really strange story. Amy called us
on September third for the first time, and she bought
a car from AutoNation and uh, you know the and
this is she bought it a couple of years ago
and last winter I believe the car was stolen. It
was subsequently recovered with a blown engine. It got towed
(01:06:54):
back to AutoNation for repairs, and when Amy made the
insurance claim on it, their insurance company said, hey, you know,
we've looked into your car and it looks like it
has already been previously totaled out. It's been declared a
total loss by some other insurance company. And so they
(01:07:14):
actually ended up dropping her because it's no longer an
insurable vehicle.
Speaker 4 (01:07:18):
Did they handle that claim or no? Yeah, they handled
that claim and that they gave her. So the vehicle
is that AutoNation. The vehicle is get stolen. Did she
buy it from AutoNation?
Speaker 6 (01:07:28):
Bought it from AutoNation?
Speaker 4 (01:07:29):
It gets stolen from Audnation.
Speaker 6 (01:07:31):
Gets stolen from Amy, it.
Speaker 4 (01:07:32):
Gets stolen in her possession.
Speaker 3 (01:07:34):
Yeah, it gets stolen from her, and then.
Speaker 5 (01:07:36):
When they cover it, when they finally get it back,
it's just a mess and needs an engine.
Speaker 4 (01:07:40):
They beat the hell out of it.
Speaker 5 (01:07:41):
Yeah, And the insurance company did give her all the
money for the car though, except for the engine because
they said that's mechanical.
Speaker 3 (01:07:50):
Uh, you know, I'm not sure, I don't remember exactly.
Speaker 4 (01:07:52):
Why didn't they pay for the engine?
Speaker 19 (01:07:56):
Well, actually the engine was covered under warranty and they
replaced the engine in it, but it doesn't matter because
they can't ensure it because if I because it's already
been totaled and so anytime that I.
Speaker 4 (01:08:10):
Okay, but I get that. But guys, let me ask
you this. Has the car been put back to good
operating order?
Speaker 19 (01:08:19):
It is in operating order, but it still has uh
it's I was able to provide the documentation that AutoNation
asked me for to prove that it had been totaled
before I bought it, and they told me that they
would help me once I provided that documentation, and now
they just won't respond to me.
Speaker 3 (01:08:38):
Let me let me short circuit story.
Speaker 6 (01:08:40):
Let me tell you what the issue is now.
Speaker 3 (01:08:42):
So luckal so the insurance company did pay for the
damage Kia or Hondai I forgot which one of them is.
Actually Hondai is going to replace the engine with a
new one at no charge because luckily it's one of
those engines was.
Speaker 4 (01:08:56):
Going to handle the body work in any other and.
Speaker 6 (01:08:58):
That got that all got done.
Speaker 3 (01:09:00):
Here is Amy's problem, and I'll tell you what she
wants to get because.
Speaker 5 (01:09:04):
Because it was totaled before, Yeah, she can't find in
an insurance company to cover it.
Speaker 3 (01:09:09):
But it gets worse. Her credit union, who's financing this car,
is calling the loan. They haven't called the loan yet,
but they keep warning Amy and have been for quite
a few months that she's out of compliance. She's out
of compliance with the terms of the loan.
Speaker 5 (01:09:23):
Now, why did AutoNation sell her a car with the
salvage title?
Speaker 6 (01:09:29):
I have an answer for you market.
Speaker 4 (01:09:30):
We have we seen the title? Is it actually salvaged? Well,
we saw so.
Speaker 3 (01:09:35):
Kevin from Shared Nototech ran a car fax for us.
There is no mention of salvage. There is no mention
of as it's got a clean carfax and it's got
a clean title. So it appears that even and I'm
no fan of ownation, but it appears that AutoNation unknowingly
(01:09:56):
sold her a previously totaled out car.
Speaker 5 (01:09:59):
But that doesn't matter. How do we know I want
the answer to this one.
Speaker 4 (01:10:03):
How do we know if Carfax says it was total doubt,
how do we know.
Speaker 3 (01:10:07):
It It doesn't say there is no mention of anything.
Speaker 4 (01:10:10):
I'm sorry I said that backwards.
Speaker 5 (01:10:11):
If there's no mention of it there, how do we
know that's true and it was total.
Speaker 3 (01:10:15):
I can answer that too. Amy emailed me a copy
of the letters she got from the insurance company who
had previously insured it for some other customer of Thought
or Pregis owner, and that letter.
Speaker 6 (01:10:26):
Said, Hey, this vehicle was deemed a total loss.
Speaker 5 (01:10:29):
And when we gave or when Amy, you gave that
information to AutoNation saying hey, you sold me this vehicle
that was totaled. I can't even get it insured. Now
she wants to undo the deal.
Speaker 4 (01:10:41):
Well, I think they have to undo the deal.
Speaker 3 (01:10:43):
And according to Amy, in a telephone conversation a few
weeks ago, the AutoNation manager said that, hey, if you
can prove that it had been totaled, will undo the deal.
Speaker 4 (01:10:53):
What AutoNation is this? And do you have that actual insurance?
Speaker 3 (01:10:58):
I am the letter from the insurance company.
Speaker 5 (01:10:59):
I want you to pull that up. I don't want
you to read the whole thing, but I want you
to give me. I really want to know what they stay.
Do we know what happened? Was it in an accident?
Speaker 6 (01:11:08):
I believe it was a theft claim at the time.
Speaker 4 (01:11:11):
Now wait a minute, to wait a minute if something
gets wait a second if something gets stolen, and a
certain amount of time goes by, get Brian burns On Kelly, please.
But a certain amount of time goes by and then
they recover it. But in the meantime they.
Speaker 5 (01:11:29):
Totaled it out because it was stolen and give you
a check, but then they find it.
Speaker 4 (01:11:34):
Is that the circumstance we're looking.
Speaker 3 (01:11:36):
At, Okay, So yeah, you're right. So here it is.
The letter was just dated a few days ago and
it's just a very simple one sentence letter. It said,
please accept this letter. It's proof of the total loss
determination on this claim due to theft and no return
of vehicle. This vehicle was deemed the total loss on
March twenty ninth three.
Speaker 5 (01:11:57):
So really, this is we've got to dig a little
deeper because this isn't a salvaged vehicle, correct, this is
a vehicle that was stolen. The insurance company paid whoever
owed it, made them hold because that's what the policy says.
Then it was recovered and it looks like it wasn't
totaled at all. So I don't understand why she can't
get and insured.
Speaker 4 (01:12:18):
But that's what I want to ask Brian.
Speaker 3 (01:12:20):
So Brian, in some private conversations with me, previously indicated
that he feels confident in his ability to insure this vehicle.
Speaker 4 (01:12:28):
Have you talked to Brian Amy.
Speaker 19 (01:12:31):
I have talked to him, But I also just know.
I know that this vehicle is listed on an insurance database.
Speaker 4 (01:12:39):
As that doesn't matter. It's not salvaged. I thought it
was a salvage vehicle.
Speaker 19 (01:12:44):
Hansel all State already canceled my policy because they found
it was a total vehicle.
Speaker 5 (01:12:50):
It's not a total vehicle. It was totally paid out,
but the vehicle was not wrecked. It wasn't in an
accident that totaled the vehicle. It wasn't paid out for that.
It was paid out because it was stolen. Well, let's
get real information from Brian, because I'm not going to
argue with her. I'm trying to help you out, Amy,
But what I'm saying is, I don't know why you
can't get it covered. For the life of me, I
(01:13:11):
don't care why State Farm isn't covering it.
Speaker 4 (01:13:15):
I hate State Farm. I can't stand State Farm. I
don't care what they do. But if everybody in the
world will cover it, I don't know if you have
an argument, and I don't know if you have an
argument legally, a legal argument, I can't sell you a
salvage car without disclosing it. You literally got assign something
saying I understand it's a salvage car. I don't think
(01:13:38):
this is a salvage car. It wasn't salvaged. It simply
wasn't salvaged. Hold on, let's get Brian on, Carly and Jay.
You're up after this.
Speaker 7 (01:13:53):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.
Speaker 15 (01:13:57):
You don't pay a cent until you're content.
Speaker 7 (01:14:02):
Time for an insurance check up, free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.
Speaker 5 (01:14:28):
All right, three oh three seven one three A two
five five. I'm gonna bring Brian Burns up. I am
so interested in this, so Brian, here's the bottom line.
Car was stolen when the last owner had it, and
basically after the car was stolen, enough time went by
to where they paid out on the stolen vehicle to
(01:14:49):
whoever the insurer was then, or the injury, whatever it is.
So then after that happens, AutoNation ends up with the car.
It's got a clean carfax. Oh that's good. They sell it.
Then this new person buys it, and she hung up
because she didn't like how I was talking or something,
but whatever, so.
Speaker 4 (01:15:10):
She buys it.
Speaker 5 (01:15:11):
They find out even though it's got a clean carfax,
and we've looked at the carfax.
Speaker 4 (01:15:15):
In fact, I think you have some knowledge of this, right.
Speaker 18 (01:15:19):
Is this the one that way that I had worked.
Speaker 4 (01:15:21):
On with Dmitri?
Speaker 3 (01:15:24):
Yeah, Brian, this is the one you and I emailed
and talked about a couple of weeks ago.
Speaker 4 (01:15:28):
So here's the interesting part.
Speaker 5 (01:15:30):
Now, all State or i'm sorry, State Farm says won't
insured in anymore. If that's the case, I agree with
her one hundred percent. I don't know why, but I
did some research during the break. This one is so curious.
So a vehicle considered salvaged. Okay, well let's go here.
What is this salvage vehicle? In Colorado? The definition of
(01:15:53):
a salvage vehicle under CRS four two DASH six one
oh two seventeen a vveicle is salvaged if its repair
cost from collision, fire, flood, accident, trespass, or theft or
other events exceeds its actual cash value just before the
(01:16:14):
damage as determined by the owner or the insurance. And
the only thing really exempt from that under that same
scenario as hell damage. Now when it talks about theft
in here, it's talking about if someone stole the car.
Under this statute, someone stole the car and caused the damage,
and the damage exceeds the value of the car. That's
(01:16:36):
what a salvage vehicle is. But listen to this. For
stolen and recovered vehicles, if the vehicle is recovered undamaged
before the insurer pays out, it typically retains a clean title.
But that wasn't the case here. These guys had the
insurance paid out to the old owner. However, if the
(01:16:56):
insurer already paid a total lost claim as in the
case you described, Okay, listen to this, the ensurer acquires
the title and must apply for a salvage certificate.
Speaker 4 (01:17:09):
Oh before any transfer.
Speaker 5 (01:17:12):
And then look this up d CRS forty two DASH
six DASH one thirty six Okay, and that's going to
be two forty forty two Dash six Dash one thirty
six and then paragraph two that's going to be a CRS.
Speaker 4 (01:17:29):
Of course, this brands.
Speaker 5 (01:17:31):
The title as salvage even if recovered intact with no damage.
The insurer can then sell it as is to a rebuilder,
who must inspect and retitle it as rebuilt from salvage
after repairs if any are done, along with the safety inspection.
(01:17:52):
So I'm going to tell you based upon what I'm
reading right here, and Brian, I'll get yours. And I
am curious what that actually reads a CRS. Did you
pull that up yet?
Speaker 6 (01:18:01):
Sure?
Speaker 9 (01:18:01):
Did?
Speaker 4 (01:18:02):
What does it say?
Speaker 6 (01:18:03):
Well?
Speaker 3 (01:18:03):
Which part I mean paragraphed? Do you want me to
tell you?
Speaker 6 (01:18:07):
Read the book?
Speaker 4 (01:18:07):
Well, basically they're talking about.
Speaker 5 (01:18:10):
What it's talking about is if if I'm state farmed
and I pay a total loss out because your vehicle
was stolen, I have to the ensurer acquires the title
and must apply for a salvage certificate. So there's no
way to retitle this unless it's a salvage vehicle. From
everything I'm reading, Brian, go ahead and tell me what
(01:18:31):
you're making of this after I know you've done some research,
But I mean, this is pretty straightforward what I'm reading.
Speaker 18 (01:18:38):
You, Well, yeah, and it is.
Speaker 20 (01:18:42):
You're right, And this is a new wrinkle to it
because the thing that Dimitri and I kept going back
and forth with was with her was that the car fact,
which is what it seemed like it was the extent
of what they needed to do to even find out
if this car was stolen, did not list it as
there's just really nothing on the car fact.
Speaker 18 (01:19:03):
That would indicate that there was a claim.
Speaker 4 (01:19:06):
No, I understand there was, I get it.
Speaker 5 (01:19:08):
So we have a bad car fax. But here's basically
where it comes down to, no kidding. It says right here,
if the insurer already paid a total loss claim, as
in this case, the insurer has to acquire the title
and must apply for a salvage certification before any transfers
(01:19:28):
this brands. The new title is salvage even if there's
no damage. That is as straightforward as against. And once
again that's CRS forty two dash six dash one thirty
six and then two I mean to me, to me? Okay,
So now the next step is who's screwed up here?
Speaker 4 (01:19:47):
Apparently the insurance company.
Speaker 20 (01:19:49):
The insurance company is the one that screwed up because
they did not brandish that that title was not salvage.
It still doesn't show its salvage.
Speaker 5 (01:19:57):
It's no, it still doesn't show it. But we have
read again what we have.
Speaker 8 (01:20:03):
D ye.
Speaker 3 (01:20:05):
Here's a letter from State Farm that Amy received just
a couple of days ago. Please accept this letter as
proof of the total loss determination on this claim. Due
to theft and no return of vehicle, this vehicle was
determined a total loss on March twenty ninth, twenty twenty three.
(01:20:26):
It sounds like either State Farm or whomever they sold
this car to should have changed it to a branded title.
Speaker 6 (01:20:34):
Is that right?
Speaker 20 (01:20:34):
Well no, I mean it sounds like State Barn should
have not the person they sold it to, because that
I mean, according to that what you just read, it's
the insurance insurance companies responsibility to do that.
Speaker 6 (01:20:46):
Okay, well they didn't do it.
Speaker 3 (01:20:48):
The vehicle still has a clean title, so so, Brian,
So what are your odds are? What are the odds
of being able to ensure it so that she can
comply with the terms of her auto loan from Canvas?
Speaker 8 (01:21:02):
Right?
Speaker 20 (01:21:03):
I mean, I think you're going to have to go
through the steps of it's got it. But the problem
is I mean, I was telling her it doesn't show
with salvage right now. So I don't even know why
it's being flagged as not being able to be ensured
other than this the one carrier that's saying there was
a claim on it.
Speaker 3 (01:21:19):
Yeah, well I can help you with that. So Amy's
insurance company was all stayed. So this most recent time
the Amy's car got stolen while Amy owned it.
Speaker 6 (01:21:32):
This car keeps getting stolen.
Speaker 3 (01:21:34):
So so Amy made that insurance claim. The insurance her
insurance company, all State, paid that claim a few months ago,
and then they said, hey, we're not going to insure
this car anymore because it had already been deemed a
total loss by State Farm.
Speaker 4 (01:21:51):
So right, so they did pay her.
Speaker 3 (01:21:54):
Most recent theft claim, but then they dropped her. So
now she doesn't have full coverage insurance on this car.
And now her credit union has been warning her for
months now that she's out of compliance with the loan.
Speaker 5 (01:22:06):
They're not going to be I don't think you're going
to be able to insure this car, Brian, can you
at least attemper Did you try to insure it.
Speaker 20 (01:22:12):
For Yeah, I mean we talked back and forth about it.
It's but given the fact that she didn't even have
the car at the time it was it had been
stolen and it was still under I believe, and I'm
doing this by memory because I'm not in front of
my desk right now, Dmitri.
Speaker 18 (01:22:28):
But so, but did she get.
Speaker 20 (01:22:31):
It fixed from the second claim that.
Speaker 9 (01:22:33):
We're for it?
Speaker 21 (01:22:33):
Yeah?
Speaker 6 (01:22:34):
Yeah, so the car is now fixed.
Speaker 5 (01:22:36):
Yeah, but it doesn't matter because she can't get it insurance.
Speaker 3 (01:22:39):
Right right, But Brian at the time couldn't. It sounds
like he couldn't even quote her because the car was
in you know, various stages of disrepair.
Speaker 5 (01:22:46):
What do you need to look this up? Because I
really want to dig into this now.
Speaker 4 (01:22:50):
Listen. Here's here's another thing I just found, guys.
Speaker 5 (01:22:53):
The dealer's disclosure obligation under Colorado Revised Statute. Blah blah blah,
dealers must close. Here's where it gets tricky. All known material,
particulars all known. So what is the scope of known?
Typically means information the dealer had actual knowledge of or
should have reasonable reasonably discovered through due diligence, So we
(01:23:18):
could argue the carchack of in Incheck, here's what we
got to do to really help her out. We've got
to prove that the dealer did not do their due diligence.
Just pulling the car fax is not going to be
good enough. Did they do a vincheck, did they do
normal things a dealer does when they buy the car.
And even if they did do it, how do we
(01:23:40):
prove If we can prove that there is some record
out there prior to them selling this car, not purchasing it,
then she's going to win in court from everything I'm
looking at here, But if they had absolutely no idea,
the insurance company really screwed up and they didn't do
the right thing when they sold the car, there's still
(01:24:03):
a good chance she could win because, according to this
the judge generally sides with the consumer because she spent
all this money with this dealership and now she can't
even get this car.
Speaker 4 (01:24:14):
It's so crazy.
Speaker 5 (01:24:15):
She can't even get this car insured and she owes money.
Speaker 4 (01:24:19):
On it and she's still got to make payments. I mean,
she got screwed every which way right, make really did.
Speaker 3 (01:24:25):
But the question for Brian is, Brian, what are the
odds of you being able to find insurance for this car?
Speaker 20 (01:24:35):
I don't know. I can the problem is is. It's
a little more complicated than that because she has more
than one car and more than one operator. So I
did ask her to send me everything so that I.
Speaker 4 (01:24:45):
Could quote up.
Speaker 20 (01:24:45):
I wouldn't just quote the one car.
Speaker 4 (01:24:47):
Yeah, is there something?
Speaker 20 (01:24:49):
And it just wouldn't make sense.
Speaker 5 (01:24:50):
Is you're like a clue report for cars where you
can pop in the VIN forget about the owner and
see what the hell's up with that car?
Speaker 12 (01:24:58):
Nothing showed up?
Speaker 11 (01:25:00):
Mark, I did it.
Speaker 20 (01:25:01):
I ran a clue report for her.
Speaker 4 (01:25:03):
Well, then why the hell can't she get in insured?
Speaker 6 (01:25:06):
Well, yeah, that I don't think that.
Speaker 3 (01:25:09):
It sounds like if she applies for insurance again, the
new insurance company won't even know this happened.
Speaker 4 (01:25:15):
That's what I'm saying as.
Speaker 3 (01:25:16):
Unless there's yet another claim and then her insurance company
is gonna dig into the somehow all states, Well, maybe
the history of this car.
Speaker 5 (01:25:25):
Maybe state farm on this last deal, this claim they
played out, Maybe they added it to the clue report.
Speaker 4 (01:25:33):
Oh like recently run it again?
Speaker 20 (01:25:37):
Why another thought?
Speaker 4 (01:25:39):
Do you still have the VIN number V?
Speaker 12 (01:25:42):
And I do?
Speaker 8 (01:25:42):
I have all that?
Speaker 5 (01:25:43):
Could you how long would it take you to run it?
I got a break? I mean, can you run it
in the next ten to twenty minutes or.
Speaker 18 (01:25:48):
What I'm not no, because I'm not at my office.
Speaker 8 (01:25:51):
I'm out and about right now.
Speaker 18 (01:25:52):
Okay, going to a meeting right now, so I can't
do it till later.
Speaker 5 (01:25:56):
All right, Let's run it and let's pick it up
from there. She got mad at me anyhow, but I
still want to help her.
Speaker 4 (01:26:01):
She had to go back to work. She just texted me.
She's mad. She just really had to go back to Oka.
So Brian, let's run it again. Here's really what I'm
looking for.
Speaker 5 (01:26:11):
I want to see it if all of a sudden
from the last time you ran it, if now everything's showing,
which would be crazy. But I still think AutoNation needs
to step up. They're the big conglomerate, They're the largest
dealer out there. And even if it was by accident,
the fact they sold this poor woman and got her
financing for a car that she cannot ensure is all
(01:26:32):
in their lap in my opinion. And I don't care
how big of an advertiser they are. The bottom line is,
if everything is correct from what she's saying, and Brian
pulls up and now all of a sudden on the
car fax or on the ven or Clue report, whatever
pulls up.
Speaker 4 (01:26:47):
It's saying, this is salvage. They need to figure this
out for it.
Speaker 5 (01:26:51):
They need to step up and do the right thing,
even though they probably didn't do anything wrong. Right, all right,
hold on, Jay, I promise, well, Jay's I gotta take this.
I want to hear Jay's comment and then Carly you'll
be up after that. Three oh three seven one three
eight two five five. This is what we do. We
get to the bottom of these things. And if this
(01:27:11):
is everything she's saying, depending on what Brian comes back with,
hopefully later on in the show We're Monday. The bottom
line is, and I mean this, the bottom line is
we're gonna fight tooth and nail to get her out.
Speaker 4 (01:27:24):
Of this deal because it's the right thing to do.
Speaker 7 (01:27:32):
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Speaker 15 (01:27:36):
You don't pay a cent until you're content than.
Speaker 7 (01:27:42):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one. Help You'll think you're his only
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Speaker 5 (01:28:08):
All right threeho three seven one three eight two five five.
You know, Uh, I'm going to read something else I found.
Do they have to undo the car deal? And if
you've been listening, you know what I'm talking about. This
lady bought a car and it turns out after she
bought it, ultimately it's going to have a salvage title. Ironically,
we don't know if it does now or not, but
(01:28:30):
it should have had one no matter what. When insurance
company basically pays out full on a stolen vehicle in
the state of Colorado, when they sell it, whether they
auction it or sell it, they have to basically get
a new title, a salvage title, even if there was
no damage.
Speaker 4 (01:28:46):
Think about that.
Speaker 5 (01:28:47):
It's strange, but that's just how it works in Colorado.
So we don't know if the insurance company uh didn't
do that or when they sold it to whomever they
sold it to.
Speaker 4 (01:28:58):
It eventually ended up at all AutoNation.
Speaker 5 (01:29:01):
But when AutoNation got a hold of this, the Carfax
was clean. I'm presuming they didn't know it was salvage,
but it was or needed to be at that point. Now,
all of a sudden, this lady can't get insurance. But
listen to this one. This is crazy. Colorado CRS forty
two six DASH two oh six three for undisclosed salvaged
(01:29:24):
or rebuilt vehicles, you're entitled to an immediate refund of
the purchase price if the dealer failed to disclose material history.
This supplies even if non disclosure was unintentional. As long
as a title, salvage status should have been known, meaning
(01:29:48):
it should have been salvaged.
Speaker 4 (01:29:51):
Yeah, that's how I That's that's how I interpret it. Yeah,
I mean that's what judges are for. But that's right
from the CRS. I think they do have to undo
this deal. The more I dive into I'm dying to
know what's on there now. Though all we have right
now is a piece of paper that's one sentence saying
we paid this out. That is not going to be
(01:30:11):
enough to get this done.
Speaker 5 (01:30:12):
We have literally got to figure out if it is
salvage now on the clue report for the car.
Speaker 3 (01:30:18):
And it sounds like when Brian gets back to this office.
Speaker 6 (01:30:21):
He's going to look it up.
Speaker 3 (01:30:22):
It's fast Monday on Monday, will know more on Monday.
Speaker 5 (01:30:25):
We will to me this is absolutely financed financing, absolutely fascinating.
Speaker 11 (01:30:31):
Jay.
Speaker 6 (01:30:31):
What's your comment, even if she went to go to
sell it, she would have to disclose knowing this that
it should have been.
Speaker 5 (01:30:36):
Well, now when she goes to sell it, they're not
even going to be able to register the car because
someone's got to go through and go through a salvage title.
Speaker 4 (01:30:44):
Basically at some point, even though.
Speaker 5 (01:30:46):
There was no damage, which is crazy, you got to
actually have state patrol or someone out to do a
then verification and sign off on the safety of the car,
get the salvage title.
Speaker 4 (01:30:56):
Then she could sell it. And she's going to take
a kick in the ass selling. Yep, go ahead, Jay.
Speaker 8 (01:31:04):
What she really should probably do because she didn't get
this handled real easy?
Speaker 4 (01:31:09):
Oh yeah, okay, go ahead.
Speaker 8 (01:31:11):
Auto dealer's licensing board.
Speaker 5 (01:31:13):
Oh yeah, call up no, no, no, I you know what,
Jay brings up something.
Speaker 4 (01:31:18):
They are a powerful source. Let me tell you.
Speaker 5 (01:31:20):
People think oh yeah, yeah, yeah, I'm telling you they
will rock and roll when needed.
Speaker 21 (01:31:24):
Keep going, Jay, and then AutoNation and whoever got up
from State Farm. State Farm did it wrong. AutoNation can
then go after State Farm and say, look, you did
not report this as a solid, you didn't have State
Patrol come and inspect it.
Speaker 8 (01:31:41):
Yep, you screwed us, and you know what.
Speaker 5 (01:31:43):
Ultimately, ceremony, Ultimately, I love the dealer part of this.
That's that's a very good one. We're going to see
what Brian burn says. But ultimately that's what we were
talking about on break Wood. Jay just brought up this
part of it, which is very crazy. She could actually
go after the insurance company even though she had nothing
to do with that, because she's ultimately the one that
(01:32:04):
got damaged by it. But the best way for this
to happen would be what Jay just says. AutoNation goes back,
they undo the deal, They go back and say, hey,
we bought this from you and it was to screw up.
But the only thing that might throw a monkey wrench
into that there could have been other people in between
we don't even.
Speaker 6 (01:32:22):
Know about, right.
Speaker 5 (01:32:23):
There could have been an auction house in between, for example.
Speaker 3 (01:32:27):
There's so many places where this ball could have been dropped.
But one of Amy's big challenges is that she's dealing
with AutoNation, and I have never I've worked a large
number of autoation cases. Yeah, they are completely unresponsive. Yeah
so all the I bet.
Speaker 5 (01:32:41):
They'd be responsive if we got two or three hundred
listeners together and went down to one of their dealerships.
Speaker 4 (01:32:46):
I bet they'd be a response.
Speaker 6 (01:32:48):
They just don't seem to care. No, Like Jay said,
you get the dealer board involved, they cannot ignore them.
Speaker 10 (01:32:52):
Yeah.
Speaker 3 (01:32:52):
Amy's best bet now is while we're researching the clue
report in her vehicle is to get the government started.
Speaker 5 (01:32:58):
We need Here's what we needed more than anything in
the dealer Bord'll handle it. If we can get something
saying this car was salvaged prior to the date she
bought it, that's it. If there was a full total
loss on this car prior to her buying it, whatever
the date is beyond that one damn paragraph. If we
can get that, and I think Brian Burns is going
(01:33:18):
to come back with that, we'll go from there. I mean,
that's it. We're just going to go to Carly. Now, Carly,
what is the issue with Liberty Mutual? What is going
on here? I'm looking at the clock here, I gotta
do this. Do you know about this one, Dimitri, Yeah,
real quick, give me just like thirty seconds.
Speaker 3 (01:33:38):
Oh okay, So her brand new BMW was wrecked by somebody.
That's somebody's insurance company paid all but eleven hundred dollars
of the substituent part because they wanted her to use
used parts and aftermarket parts.
Speaker 5 (01:33:52):
On her brand new twenty twenty five BMVU.
Speaker 3 (01:33:55):
And then she also consulted petty details. Okay, hold on,
that's a know about more in the minute.
Speaker 5 (01:34:00):
Yeah, I'm dying to hear what happened on here. They
tried to put the screws tour over eleven hundred bucks.
You got a brand new car and they want to
use used parts a brand new car.
Speaker 7 (01:34:14):
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Speaker 4 (01:34:54):
Oh my goodness, I have so much fun with Groc.
Speaker 5 (01:34:58):
If you have not got a subscription to Groc, it
is absolutely mind blowing. Don't you guys acknowledge that? Tell
me that's not cool. D that's not cool.
Speaker 3 (01:35:09):
Look at this thing bear we worked when you tried
to have a search for me.
Speaker 4 (01:35:13):
I asked it about you. It knew exactly who you were.
Speaker 6 (01:35:16):
It said I was a cop. It said, you're.
Speaker 4 (01:35:21):
One of the newer deputies, almost like a cop on
the show, the kind of guy that would do the
ride alongs and go out. That's what it said.
Speaker 5 (01:35:30):
It's pretty remarkable, all right, So let's let's jump over
to this. So what is going on with this Carly thing?
What ultimately happened? I'm hoping to hear she got her
eleven hundred bucks back. Are we still battling it out
with Liberty Mutual? Where are we at on?
Speaker 3 (01:35:47):
Yeah, your hopes they're about to get dashed. So I
did correspond with Liberty Mutual and where is it safe go?
Speaker 4 (01:35:55):
Liberty Mutual looks at the same company.
Speaker 3 (01:35:57):
Actually, so in turns out, so no, they as of
about a week ago.
Speaker 4 (01:36:04):
They stand fast. We refused to say Brian get involved.
Speaker 3 (01:36:08):
No, we wed we had Brian during Carly's first call.
You may recall that from a few weeks ago, and
Brian said that, Hey, they can dictate used and aftermarket
parts for their own customers, but they can't dictate used
in aftermarket parts for the damaged party, who's not their customer.
Speaker 4 (01:36:27):
And who's whose insurance. Was this yet fault?
Speaker 6 (01:36:30):
Yeah, they at fault driver.
Speaker 4 (01:36:31):
So Carly, I'd sue the driver. Is it a student, Yeah,
it's fifty bucks.
Speaker 5 (01:36:38):
We will help you, not in a legal fashion, but
we can send you over the paperwork. You can file it,
and I bet you they cough up the money almost instantly.
It's well worth the fifty bucks died.
Speaker 6 (01:36:50):
You see.
Speaker 4 (01:36:50):
Any Way, she loses this if we have the fact straight.
Speaker 6 (01:36:53):
No, I don't. I've read.
Speaker 3 (01:36:55):
I've read the entire body shop bill. I actually called
and spoke with a body shop and the guy said, look,
she's in the right. We are even required to you.
We're a BMW authorized repair facility. They don't allow us
to use us. I just thought of something, he said.
Speaker 5 (01:37:11):
Brian was involved in the first call, and I do
assume it is Safeco.
Speaker 4 (01:37:16):
Now is it Safeco, Carl? Is it Safecore Liberty?
Speaker 2 (01:37:19):
It's Safeco celebrity on it.
Speaker 4 (01:37:21):
Yeah, I know, but it's Safeco.
Speaker 5 (01:37:22):
And the reason I say that is Brian has a
ton of connections at Safeco. Has he actually made a
call on her behalf to somebody at Safeco?
Speaker 6 (01:37:32):
No, but I can ask Brian to do that.
Speaker 4 (01:37:34):
I want to do, Carly. Let's do that.
Speaker 5 (01:37:36):
Then we're going to go down the small claims route.
Like I said, it's only going to cost you fifty bucks.
We will help you at least send you copies of
the paperwork instructions. It's very simple. It's going to take
maybe an hour of your time, maybe an hour of
your time, and then I think you're going to get
all your money. But the first thing I want to
do is I literally want to have Brian get involved for.
Speaker 6 (01:37:59):
Its horror and what there is more on this story?
Speaker 4 (01:38:01):
All right, hold on, we'll do it after this.
Speaker 5 (01:38:03):
Three oh three, Hold on, Carly, three oh three seven, one,
three eight, two five five two open lines call in now,
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Speaker 15 (01:38:22):
You don't pay a cent until you're content.
Speaker 7 (01:38:27):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.
Speaker 18 (01:38:53):
D So you don't have come running.
Speaker 15 (01:39:02):
Just as fast as we can.
Speaker 1 (01:39:04):
Shooter's gonna help.
Speaker 4 (01:39:06):
Come man, This is the Troubleshooter Show. No Tom Martinez,
Welcome my friends to the only show of it's kind.
We're here to solve problems, answer questions, take complaints. It's
card day here on the Troubleshooter Show. Of course.
Speaker 5 (01:39:21):
Kevin Caukin joining us almost as usual. I got Deputy Dimitri,
Deputy Bow, my wife, Suzanne, my beautiful wife. We have
got Dragon running the board on the other side, Kelly
answering your calls. You get the idea we're here to help.
You've been ripped off, you got trouble out there. We
love helping people. We have attorneys lined up. Speaking of
great attorneys, Dan Mackenzie. If you have not had your
(01:39:44):
estate planning done, you got to give this guy a call.
Speaker 4 (01:39:47):
And if you.
Speaker 5 (01:39:48):
Haven't had it done for a long time, maybe your
kids are grown up, you're really starting to think about
what to do. The asset protection part of what he
does is unbelievable. You got to start thinking you want
to leave your offs, bring you want to leave your
heirs as much as you can. Think about tax ramifications,
talk about medicaid. Leen's talk about asset protection doesn't matter
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if it's asset protection, wills, trust, power of attorneys. Mackenzie
is the guy eight three three co plans eight three
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Speaker 4 (01:40:21):
Give him a call, talk to him.
Speaker 5 (01:40:22):
You're gonna love this guy like you're gonna love all
of our sponsors at referralst dot com. Now, I want
to go back to Carle. I'm going to bring her up.
But basically, she had an accident. It's very curious because
what happened was Carly brought her BMW and brand new.
It was actually your daughter's a little tiny fender bender. Well,
(01:40:43):
how much damage was it? It was like ten grand,
wasn't it?
Speaker 21 (01:40:45):
Mark?
Speaker 6 (01:40:45):
It was about six and a half thousand bucks.
Speaker 4 (01:40:47):
Yeah, six and a half, which is easy to do
on a brand.
Speaker 3 (01:40:49):
New BMW with a tiny, tiny dent.
Speaker 5 (01:40:51):
Yeah, with the tiny dent. So sixty five hundred bucks
and what happened? She brought into the body shop, they
fix it up, she's happy with it, and the other
insurance company refused to pay for new parts. They wanted
to either use used ones or aftermarket whatever she wanted OEM.
So she ended up spending about eleven hundred dollars out
(01:41:11):
of pocket, which I think is absurd. But now that
I'm thinking about it, Carly, I told you about diminish value.
Did you put a diminished value claimant?
Speaker 2 (01:41:21):
Yep, zero dollars and zero fun So you got.
Speaker 5 (01:41:23):
To go after You can't sit around taking it from
these people. You got to literally sue that driver. So
I'm going to go there. I still want Brian Burns
to make that call because he does know people. He's
one of their largest brokers in Colorado, is why he
has a little pull with Safego. But really you've got
to go after him. They owe you probably five six
(01:41:43):
granded diminish value, and on top of that, they owe
you that eleven hundred dollars. In my opinion, absolutely. Why
did they deny the diminished value?
Speaker 2 (01:41:53):
Well, okay, so I had some problems on my own
and I had a major surgery. I forgot that in.
Speaker 22 (01:42:03):
November before the April incident with this kid hit her,
some lady side wiped her in the target perking lot,
and she tried to flee the scene and a guy
saw her in stopped her and it didn't do I
mean it was minischool.
Speaker 2 (01:42:23):
I think we got like five hundred dollars and we
probably wouldn't let it go except for the fact that
she was fleeing the scene.
Speaker 5 (01:42:29):
Note how did they know? How did the insurance company know?
How does this tie into the story?
Speaker 3 (01:42:35):
They found the claim records for that car and they said, Hey,
this BMW a few months prior to this accident that's
at the center of this controversy had been involved in
another accident, and therefore its value has.
Speaker 6 (01:42:49):
Already been diminuted.
Speaker 5 (01:42:50):
Hey, Kelly, give me a favorite, Get on Petty, Get
him on, because I don't know if that's necessarily correct.
How much was the payout on the first one.
Speaker 22 (01:43:00):
I want to say like six fifty, six hundred and
fifty dollars.
Speaker 2 (01:43:04):
We couldn't. Yeah, we couldn't find anything on it, like
the check that they wrote us or anything. I couldn't
find anything. Yeah, I mean it was nothing, that's say.
I mean, like I said, totally forgot about it.
Speaker 4 (01:43:19):
Well, you were going to bring something else up about it. Yeah,
this was it.
Speaker 3 (01:43:24):
So they denied her to finish fou finish value based
on some previous minor accidents.
Speaker 5 (01:43:29):
That is insane. Yeah, I don't know if that's correct.
I mean, we're gonna if we can get Petty on,
we're going to find out really quick. But I mean, ultimately,
my understanding is there's a big difference between a five
hundred or six hundred and fifty dollars scratch and a
sixty five hundred dollars free jamage to the vehicle when
(01:43:50):
you're looking at a car fax. Let's just kind of
hold on. We're going to see if we can get
Petty on and ask them. But no matter what our
action plan is, we're going to try to get Brian
to literally call somebody up over there.
Speaker 6 (01:44:03):
Yeah.
Speaker 3 (01:44:03):
Now, Brian indicated he'll be back to work on Monday. Yeah,
so on Monday we'll have an update on this matter.
We'll do it with Brian's input.
Speaker 5 (01:44:10):
And then secondary she just soue literally take her to
small claims court for the six thousand in diminished value
and the eleven dollars we're under seventy five hundred bucks
only going to cost her fifty dollars.
Speaker 4 (01:44:23):
You know, I've never lost one.
Speaker 6 (01:44:25):
Well plus another five hundred.
Speaker 3 (01:44:26):
So Carly has yet to engage petty detail services to
get an official report from them.
Speaker 5 (01:44:32):
Right now, speaking of which, hold on, hey Justin, Yes, sir,
hey man, I've got to ask you something.
Speaker 4 (01:44:39):
I think we talked to you briefly on this. Maybe not.
We talk to you so often. By the way, everybody,
this is Justin Petty owns petty Details. These guys are experts,
not just a diminished value, but values.
Speaker 5 (01:44:51):
If your car is totaled, of course there's not going
to be diminished value. But if you're fighting with your
insurance company on the value of that vehicle, this guy
can go in and basically open up the appraisal process
if needed, get all the information together and fight to
get you the most money.
Speaker 4 (01:45:08):
That's what Justin does.
Speaker 5 (01:45:09):
He values vehicles and depreciation on vehicles twenty twenty five BMW.
Speaker 4 (01:45:16):
Almost brand new.
Speaker 5 (01:45:17):
I don't know how many miles on it. Actually, it's
probably worth asking. I think we talked about this one before, Carly.
How many miles were on it on this second accident?
Speaker 14 (01:45:28):
Right?
Speaker 4 (01:45:29):
The thing?
Speaker 5 (01:45:30):
Okay, oh my god, every time I taught to you
it's a thing. I mean, really, how many miles were
on it?
Speaker 22 (01:45:35):
Well, they're telling me that.
Speaker 2 (01:45:37):
It was a lot more, and I know it was
like fifteen hundred, and I don't know if there's a
way to prove.
Speaker 4 (01:45:43):
Well, okay, but what is it? What do you think
it was?
Speaker 14 (01:45:45):
Of accidents?
Speaker 4 (01:45:46):
What do you think?
Speaker 2 (01:45:47):
I think it was around about eight nine hundred.
Speaker 5 (01:45:49):
Miles, Okay, under two thousand miles, no matter what though,
right yeah, okay, yes, I don't even think that matters.
Speaker 4 (01:45:57):
But justin so, under two thousand miles.
Speaker 5 (01:45:59):
Brand BMW gets hit in a parking lot six thousand
dollars in damage. The other insurance company, Safeco, would not
pay the entire bill. Carly ended up coming eleven hundred
dollars out, eleven hundred dollars out of pocket because she
wanted OEM parts. And I don't blame her whatsoever. It's
a brand new car. So we're kind of dealing with
(01:46:21):
that behind the scenes with one of our insurance people,
diminished value.
Speaker 4 (01:46:25):
I said, you got to put a diminished value claim in.
Speaker 5 (01:46:27):
It's probably around five six thousand dollars, so it's six
grand in damage or seven grand damage. What do you
think the diminished value would be? Right there? Justin just
a total guess.
Speaker 9 (01:46:39):
So, I don't know the value of the vehicle, but
it's a it's typically a percentage of the value of
the vehicle.
Speaker 4 (01:46:46):
How much did you pay for that vehicle, Carly?
Speaker 2 (01:46:50):
My husband says forty two thousand, So.
Speaker 4 (01:46:52):
Let's knock off because it was brand new.
Speaker 5 (01:46:54):
Let's let knock off seven grand, even though it was
only two thousand miles.
Speaker 9 (01:46:57):
Thirty five yeah, thirty five k. And you're talking about
something like eleven percent of that so so something like four.
Speaker 4 (01:47:08):
Grand, Okay?
Speaker 5 (01:47:10):
So I told her, yeah, I told her, you reach
out to that other driver's insurance when you talk to them,
not only about the eleven hundred.
Speaker 4 (01:47:18):
It's brand new, less than two thousand miles.
Speaker 5 (01:47:20):
It's ridiculous that they want to put a used part
or put aftermarket or whatever.
Speaker 4 (01:47:25):
It's absolutely absurd in my opinion.
Speaker 5 (01:47:27):
And I said, bring up the diminished value claim and
she goes, what is that? And we explain that to her,
she brings it up. They come back and tell her, well,
when there was about four or five hundred miles on
this car, there was a claim for how much carly
six hundred and fifty dollars.
Speaker 4 (01:47:47):
Yeah, some lady. And what did the lady hit?
Speaker 5 (01:47:50):
Like, you're I can't even imagine on a BMW what
you could fix for six hundred and fifty bucks?
Speaker 4 (01:47:55):
What was it? It was just a scritch from front bumper, okay,
And six hundred and six hundred and fifty dollars ends
up on her clue report. So now they're.
Speaker 5 (01:48:08):
Arguing safe Co is arguing there is no diminished value
because it was already diminished because of the six hundred
and fifty.
Speaker 4 (01:48:16):
Dollars claim that was done on it.
Speaker 5 (01:48:18):
I mean, tell me how that works in real life,
Not in Safeco's world, but in real life.
Speaker 4 (01:48:23):
How should that work?
Speaker 9 (01:48:25):
Yeah, one accident's bad too, is worse that each each instant.
You know, I've been to the Supreme Court here in
Texas on that issue on a second claim against state
farm It. You can have diminished value twice, for sure,
but it is definitely makes it more complicated to figure
(01:48:46):
out because you have to you do have to consider
that it was if it was brand new and it
had a bumper cover repaired, it's going to have that
hit on it. But that just means you start from
a slightly lower value for the second an accident, and
you look at what the value would have been at
the time of the second loss, and you have to
(01:49:07):
look at each one on its own. Merit. You can't.
You can't just say, oh, it already had an accident,
so it can't have the minute. That's not real.
Speaker 5 (01:49:15):
What can you seriously do for Carly if she engages
with you?
Speaker 4 (01:49:20):
Your fees five hundred bucks?
Speaker 6 (01:49:22):
Right?
Speaker 14 (01:49:23):
Yeah, I mean a.
Speaker 9 (01:49:24):
Lot of these kinds of cases I help just for
the principle of the matter. I'll tell her the truth.
We'll we'll run numbers and figure out how much it
really would be, and then if if we can decide
if it's worth a fight or not. It's They're difficult.
These cases are difficult. You need a good expert. You
need to be able to put pressure on the carrier
(01:49:46):
the right way to get their attention, and so on.
Cases like this that are you know, I just will
I'll just consult, if you will, with the person about
what type of damages they you know, can.
Speaker 4 (01:49:59):
Prove up Carley, and Carly, I want you to do that.
We're going to hit this on two fronts. We're going
to talk to Brian Burns Monday or actually over the weekend.
Do we have her vin and everything?
Speaker 6 (01:50:12):
Yes? I have it on one of the repair bills.
Speaker 5 (01:50:13):
And I want her any information from Safeco. I want
you to send a Dmitri and then we need to
get this over to Brian so Brian can literally reach
out to the adjusters he knows personally at Safeco and
try to get her something. Meantime, today, Carly, when you
hang up with us, I want you to call justin
give them all the information he wants and let's get
(01:50:35):
a real conversation if it's worth engaging with him to
go after it. This is all he does for a living,
and he's done great. In fact, you told me about
one justin di minish value. I ask you one time,
the biggest one you ever did? Just diminish value, not
the damage claim. How much was it? Listen to this
it was some exotic car. How much was it?
Speaker 2 (01:50:56):
Yeah?
Speaker 9 (01:50:56):
I was one hundred grand, one.
Speaker 4 (01:50:58):
Hundred grand into minute value.
Speaker 6 (01:51:00):
What was the car?
Speaker 8 (01:51:02):
Well?
Speaker 4 (01:51:02):
The more expense of the car, the quicker, the diminished.
Speaker 6 (01:51:05):
Yeah, but what the super fast?
Speaker 4 (01:51:07):
Oh yeah, it was a two thousand and seven checked
out link out car.
Speaker 5 (01:51:15):
It was a Lincoln town Car suspension. So Justin, uh,
anybody out there. Justin does this for free for people.
I mean, he'll give you the free advice. But if
you want to hire him, and I'll give you an
idea why you would. Probably the biggest thing diminish values
one thing. But the other thing he does all the
time is your car's totaled and you're dealing with your
(01:51:36):
own insurance company. You can't get diminish value because one
it's totaled in two if it's your own company, you
agreed not to go after it. But they want to
pay you fifteen thousand for your car, and you know,
damn well it's worth nineteen. That's where you give Justin
five hundred bucks and he gets you the nineteen.
Speaker 4 (01:51:53):
But hold on.
Speaker 5 (01:51:54):
You can reach Justin at two different ways Diminished Value
Expert dot com, Finished Valueexpert dot com, Free conversation. He's
a great guy. You heard him, or call him and Carly,
I want you to call him.
Speaker 4 (01:52:07):
Two one four two two seven twenty one fifty four
two one four two two seven twenty one fifty four.
Of course you can find him at referral lists dot com.
Now John hold Tighte and j hold Tighte. You guys
are coming up.
Speaker 7 (01:52:30):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.
Speaker 15 (01:52:34):
You don't pay a cent until you're content than.
Speaker 7 (01:52:39):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one.
Speaker 4 (01:52:49):
Help.
Speaker 7 (01:52:50):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two.
Speaker 4 (01:53:03):
All right three three seven one three eight two five five.
Speaker 5 (01:53:05):
Please don't forget to tell you all your friends they
need help, advice anything. You listen to the show, you
see what it's about. Our goal in life is to
get money back from you. We're gonna stick on this
safe code deal until the right thing is done, and
I promise you you will hear a good update on
this at some point.
Speaker 4 (01:53:23):
Sometimes it takes time I'm.
Speaker 5 (01:53:24):
Gonna go right to the lines, but I'm gonna do
a little raging for a second.
Speaker 4 (01:53:28):
On Safec.
Speaker 5 (01:53:29):
Safe Co screwed me. Safe Code told me I had
no damage. I had to go to bat for myself.
I had to hire Matt from Paragon and go after
safe Code just to acknowledge I had a claim. Once
they acknowledged that they only wanted to get me ten
grand for the claim, then I had to go into
the appraisal the appraisal clause and open that up, hire
(01:53:51):
my own expert.
Speaker 4 (01:53:53):
I ended up with forty thousand dollars. They wanted to
pay me a goose egg.
Speaker 5 (01:53:58):
They said they didn't owe me, and they did, and
I knew they did, and I proved they did, and I.
Speaker 4 (01:54:04):
Finally got paid on it.
Speaker 5 (01:54:05):
In fact, Suzanne, I got my depreciation check the last
ten thousand.
Speaker 4 (01:54:10):
You sure did just a few weeks ago.
Speaker 5 (01:54:11):
It took over a year and a half, but it
went from zero to forty thousand dollars. You got to
know what you're doing, and that's what we teach you
here every.
Speaker 4 (01:54:21):
Day on this show. John, what's going on with you?
Speaker 14 (01:54:25):
Yes, I've got a question about a transmission in a
twenty nineteen Honda.
Speaker 4 (01:54:31):
Accord Go Ahead, Sir.
Speaker 8 (01:54:35):
I bought the car.
Speaker 14 (01:54:36):
Brand new, and when I bought it, it came with
a lifetime warranty on the power train, the engine, and
the transmission. Cars got one hundred and five thousand miles
on it, and the transmission went out two days ago.
They drained the transmission flood. It's black, it's burned up.
(01:55:00):
And the dealer where I bought the car is going
to honor the warranty that they provided as part of
this purchase.
Speaker 8 (01:55:11):
And so.
Speaker 14 (01:55:15):
When when? Right now, what we're doing is they want
to see my service records, and I've submitted those records.
Speaker 4 (01:55:25):
Oh no, I think I know where this is going.
Speaker 14 (01:55:29):
Okay, Well, my question is what's the proper way to
repair this transmission. I'm out in the middle of nowhere
in Kansas and there's no transmission shop. I don't I
don't think like you guys have there in Denver. What's
the proper repair?
Speaker 5 (01:55:46):
Where are you in Kansas? Like, what's the what's the
closest real town?
Speaker 14 (01:55:52):
Well, the car was purchased from the probably the biggest
Honda dealership in Kansas, Wichita, but the car broke down
on Wednesday where the closest dealership.
Speaker 5 (01:56:08):
Well, forget about dealerships. What's the closest, biggest town where
it broke down. I mean it doesn't have to be
a massive town, but a town with like more than
five thousand people.
Speaker 14 (01:56:18):
Okay, the car's been towed to Hutchinson, Kansas, to the
Honda dealership, and that's where it's setting.
Speaker 4 (01:56:23):
And how much are they quoting you or have they
even looked at it?
Speaker 14 (01:56:27):
They've booked at it, and they have two options. They
will they will insert install a used transmission for forty
seven hundred or they will install a rebuild on that
transmission for sixty seven hundred.
Speaker 4 (01:56:45):
Kevin giving me just some general thoughts on this, Well.
Speaker 6 (01:56:49):
Yeah, I mean where he is, it's tough. But you know,
they're very affordable use transmissions with low mileage for that car.
So is that an option for them? Or can you
get it out of there and take it to another shop?
Speaker 7 (01:57:04):
Oh?
Speaker 14 (01:57:04):
Yeah, I could do that. I could take it to
another shop.
Speaker 6 (01:57:07):
Because one of the biggest salvage places we buy parks
from LKQ ship stuff out of Kansas. So so I
mean parks are available there.
Speaker 5 (01:57:15):
There's a place near you, and I don't know this guy,
but it's Sutten Kaufman, Sutton Kaufman Transmission Service. He's got
a four point six out of five on Google with
lots and lots of reviews. Family Owned and Operated Transmission
nineteen fifty seven.
Speaker 4 (01:57:33):
This guy's seen a few transmissions.
Speaker 5 (01:57:35):
He's JASPER certified for re manufactured transmissions with three year,
one hundred thousand mile warranty, praised for fair pricing and
no up selling.
Speaker 4 (01:57:45):
I mean, to me, that's the kind of guy that
sounds like Jeff Vick yep, but a lot closer to you.
I would give him a call.
Speaker 5 (01:57:53):
I wouldn't necessarily get a toed over there right now,
but give this guy a call and talk to him
about it and get his thought on it.
Speaker 4 (01:58:00):
And I loved what Kevin said.
Speaker 5 (01:58:02):
Why do you think there's a lot of used ones
out there for that, Kevin? Because if you could find
a used one because the car got totaled for whatever reason.
Speaker 6 (01:58:10):
Well, he's got one hundred thousand on his now, but
I'm seeing these out here with sixty seventy thousand miles
on him for seven eight hundred bucks.
Speaker 4 (01:58:17):
Oh my god, that's cheap. Maybe ask this guy tempted
ask Kaufman is a used Ask him what he thinks.
Speaker 5 (01:58:23):
I wouldn't have the dealer do it. I just simply
wouldn't do it one. Okay, they just simply want to
do it. Do you want the phone number to that
guy in Hutchinson.
Speaker 8 (01:58:33):
Hey, I can find it. I've heard of him. But
I will tell you that my two options that they're
giving me.
Speaker 14 (01:58:40):
Both of those options, the used or the rebuilt transmission,
both of them. The warranty is only twelve thousand miles.
Speaker 8 (01:58:49):
Yeah twelve?
Speaker 5 (01:58:50):
Fine, Yeah, well you're gonna what's a Jasper get these days?
Speaker 6 (01:58:53):
Jasper's probably three and one hundred thousand, But I get
twelve twelve unused ones for my KIQ.
Speaker 4 (01:58:58):
Yeah, n used ones. But he's talking to rebuilt or
a new is only twelve exactly?
Speaker 6 (01:59:03):
That's what I mean. You know, Apples and Orange Listen.
Speaker 5 (01:59:05):
Talk to him about an Talk to him about a
used one with at least a twelve twelve warranty because
he says he's Jasper certified. Talk to him about the
three year, one hundred k how much that one would
it be? I mean, talk to him about the options.
Speaker 4 (01:59:19):
Man.
Speaker 5 (01:59:19):
That's all this guy does. Here's what I like about him.
Dealerships do everything. Dealerships sell cars, Dealerships sell mop and glow.
They sell you tire protection, winshield protection, they do oil changes,
they sell tires, they do car washes.
Speaker 4 (01:59:34):
Dealerships do everything.
Speaker 5 (01:59:36):
This guy Sutton does one thing, transmissions, and he's done
him since nineteen fifty seven. Get me an endorsement deal
with this guy. I mean, I don't even know him,
and I love everything I'm reading about him. So, I mean,
you got any other questions, Jay, I think we gave
you some great options or I'm sorry.
Speaker 8 (01:59:54):
John, Oh, that's that's why I never would have thought
of that. Thank you so much.
Speaker 4 (01:59:58):
Yeah, call and talk to him.
Speaker 5 (01:59:59):
I Kevin's idea, Kevin, I really love your idea. He's
already got one hundred thousand miles on the vehicle. You
can find a used transmission for under one thousand bucks.
Speaker 4 (02:00:08):
What do you think?
Speaker 6 (02:00:09):
R and R say, two grand installed?
Speaker 4 (02:00:11):
Two grand?
Speaker 5 (02:00:12):
You got a transmission with sixty thousand miles. You got
another one hundred thousand you're gonna put on it?
Speaker 6 (02:00:17):
YEP?
Speaker 5 (02:00:17):
I mean really, I mean, really think of the different
options there, Dave, real quick, what is your question?
Speaker 4 (02:00:27):
Dave?
Speaker 11 (02:00:29):
Yeah, Mark, I want to get your guys' opinion real quick.
I was at a stoplight, got re rented from behind
just shortly after that, like immediately later that night the
next day.
Speaker 8 (02:00:43):
The radio in the car keeps going on and off.
So if I hit a bump, it'll go on. If
I hit another bump, it'll come off. If I touch
a button, I can turn it back on. So I'm
trying to get your guys' opinion if you think that
could be related from the rear end accident.
Speaker 4 (02:00:58):
What kind of car is?
Speaker 5 (02:00:59):
If it's it's ten, all right, hold on, Dave, let
me let me knock this break out and I'll let
Kevin think about that. That's a curious one. I'm dying
to know what Kevin's gonna say.
Speaker 7 (02:01:17):
Go with a sure thing Denver's Best Roofer Excel roofing
dot com.
Speaker 15 (02:01:21):
You don't pay a cent until you're content, wait.
Speaker 7 (02:01:27):
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two.
Speaker 3 (02:01:54):
Welcome back to the Tom Martino Troubleshooter Show. Before we
broke here for the ads, we got a call from Dave,
who tahoe Chevy Tahoe got rear ended and now the
radio doesn't work quite right. Dave, you picked a perfect
day to call in because in the studio with us
we have Kevin Culkin from Sheridan Auto Tech. He's about
the biggest auto expert of any of us have ever met. So, Dave,
(02:02:14):
if I understand you correctly, your Chevy Tahoe got rear ended,
and prior to that accident, the radio was working fine,
and now it comes in and out when you had
bumps go over railroad tracks. Is that what's going on, Dave?
Speaker 11 (02:02:31):
Incidents? You know, That's what I'm trying to check. That's
why I waited till Friday, because I knew Kevin would
be on. But just shortly right after the action the
first bump I hit, the radio goes off and if
you touch a button it'll come back on. It might
stay on for a while, it might go right back off,
but I'm trying to see if that could be, you know,
intertwined with the accent, or if the action couldn't cause that.
Speaker 6 (02:02:52):
How big was how big was the action? How hard
was the hit?
Speaker 11 (02:02:56):
So it's I was at a stop flight, she hit
me from behind, She pushed me a little bit, say
two feet. There's it's all the damages in the back
of the of the vehicles. Uh cosmetic of course, the
park assystem, none of that stuff works anymore. It really
did more damage to her vehicle than it did mine.
(02:03:17):
But I mean it was a I mean a pretty
good shot. It moved me from a stop.
Speaker 6 (02:03:23):
That's a big IDEA hard Yeah, you know, any body
shop or shop they would include that in the supplement
and just you know, let the insurance decide is she insured?
Is the insurance company that.
Speaker 11 (02:03:33):
Was gonna be my next question if your outfit and
you know, I got I like you guys always say
you got to prove it.
Speaker 6 (02:03:38):
You just can't say it so well, not all the
time that when you were not when you were hit.
So I mean I I would just include it in
the body estimate that that was damaged and and see
what they say, because you to prove it, you May,
I'm spending morning with Coastacatta Radio.
Speaker 3 (02:03:53):
Are we talking about some really fancy aftermarket radio or
is this something that was standard in that Tahoe.
Speaker 8 (02:03:59):
No, it's with it, Yeah.
Speaker 6 (02:04:01):
Because you can get used ones, you know, and plug
them right back in for for a hundred bucks or less.
You know, the time involved in trying to prove damage
to the radio from the wreck is going to cost
more than it would be to replace the radio.
Speaker 3 (02:04:13):
But Kevin, you know, with an impact like that, sounds
like a pretty decent thing.
Speaker 6 (02:04:17):
That's why I said I wouldn't put any.
Speaker 3 (02:04:18):
The wiring harness have come unpluged.
Speaker 6 (02:04:20):
Sure, anything like that. But that's why I wouldn't put
a lot effort in it. I would just include it
in the estimate that he's going to do for the damage.
See what they say, See what they say first.
Speaker 3 (02:04:28):
I mean, they might just approve it without even thinking
exactly right.
Speaker 6 (02:04:30):
They'll they'll just write it and say, yeah, don't worry
about it.
Speaker 8 (02:04:34):
Dave, What do you think is that's not like I
wouldn't have to go to like I wouldn't have to
go to like you to get that. I could just
go through a body shop to get.
Speaker 6 (02:04:41):
Off I would just tell them what's going on and
have them included in the estimate.
Speaker 11 (02:04:46):
Okay, and David appreciate it.
Speaker 3 (02:04:48):
Guy, Yeah, man, Hey, if they deny that, come back,
come back see Kevin. See if you can get some
documentation from him to help prove your case.
Speaker 8 (02:04:56):
You know, I kind of used the show the other day.
I already got a little bit of static from him.
Her insurance agent called me and said that the first
story in my story eight lining up, and they wanted
to ask me clarifying questions for to get what actually happened.
I said, I used old John Fuller's thing. I said,
uh no, I'll answer any questions go on, as long
(02:05:16):
as you send them to me in writing. And she
paused for a minute. She goes, what's the name of
your lawyer? And I said, well, I got one, but
I haven't called him yet, so good answer right now?
Speaker 3 (02:05:26):
Good answer, hey. And by the way, and if you're injured,
if your neck hurts or whatever happens in an accident,
make sure to call for her get to get his opinion.
The consultation is free.
Speaker 8 (02:05:35):
And I didn't know if if his stuff was you know,
like this stuff is it, you know, for a better
word of it's too small.
Speaker 3 (02:05:42):
You know, I don't think you'll have that problem. I
think he takes big small whatever. And man, you know
for the rear end car accident, who knows that's that
might be potentially pretty serious. So keep an eye on
your health. Yep, all right, Dave, thanks a that man.
Have a great weekend over there, call if anything else
comes up. Jay, looks like online one. We got Jay
(02:06:04):
who called in with a comment on car issues. Perfect timing.
Speaker 4 (02:06:08):
Jay.
Speaker 3 (02:06:08):
We've got Kevin over here. What's your comment? What do
you have to say about car issues?
Speaker 8 (02:06:13):
Actually? I wanted to continue. I seem to always make
a comment and then I want to reiterate or I
want to continue the conversation, but I'm gone. The lady
that had her insurance canceled because of the the car
was totaled. Yeah, the only thing that matters is what
(02:06:36):
second they stroke the check to total the car at
that point that car was a salvage title period the end,
No exception, zero none. She was never disclosed as buying
a salvaged vehicle. She owns them. It doesn't matter who
she owns. The second they totaled that car itsselfage period.
(02:07:00):
There is no negotiating. There is nothing else that is
the law. So all the fog and all the questions
they don't matter. The car was total by State PARM
the second they wrote that check it was over.
Speaker 3 (02:07:18):
Oh so yeah, you know, I think the question and
Mark did some digging into the law on this, and
it looked like based on what Mark had found and
based on what Mark had read on the internet, even
if AutoNation didn't know that this was a salvage or
a total or whatever the actual term is, it seems
like total. I don't know, Mark, does it sound like
total is the correct.
Speaker 6 (02:07:39):
Term for that?
Speaker 3 (02:07:40):
They should have if anybody should have known about this,
and this deal needs to get undone. So what we're
going to do on Monday is follow up with Brian
Burns from Compass Insurance. He's going to check the car
equivalent of the Clue report and see if it's been
updated with this whatever it is, whatever it's going to
be called, and then we're going to see if AutoNation
(02:08:02):
would be willing to undo the deal. I'm not super optimistic,
but man tune in on Monday because we're gonna have
some more input from the insurance expert and from AutoNation.
Looks like we've gotta take a little bit.
Speaker 6 (02:08:13):
Of a break.
Speaker 3 (02:08:13):
We'll be back in just a couple of minutes with
a Tom Martino Troubleshooter show.
The Troubleshooter News
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