Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Yea ripped up bad news. Need advice so you don't
have to.
Speaker 2 (00:12):
Come running. Just as fast as we can, show Shooter's
gonna help come Man.
Speaker 3 (00:20):
Dix is the Troubleshooter Show. No Tom Martinez.
Speaker 4 (00:24):
Well, welcome my friends to the only show of its kind.
We're here to solve problems, answer questions, take complaints, try
to get your life a little bit better. If you
have any issues, we want to hear from you.
Speaker 3 (00:35):
All though.
Speaker 4 (00:36):
It is Car Day. I love Car Day. Every Friday
we talk cars. We talk car ripoffs, we talk car purchases,
car repair, you name it. Kevin Cokin shared in Auto Tech.
Welcome Kevin.
Speaker 3 (00:50):
How are you Mark?
Speaker 5 (00:50):
Happy Friday?
Speaker 4 (00:51):
Happy Friday? What happened to Jesse? We have Jesse honest, accurate,
Colorado Springs, multiple locations, but he disappeared. I think he
hopped on the phone real quick something.
Speaker 5 (01:02):
I had a call.
Speaker 4 (01:02):
You know how that works. It doesn't matter what's going
on when you own a business man. Sure you got
to answer that phone.
Speaker 5 (01:08):
Jack, you got the leash. It gets you.
Speaker 4 (01:10):
Deputy Bow sitting across from me, ready to go to
work for you. Hey, by the way, Deputy Bow, what
a great job I've got to recap this. Here's what
this guy did for this lady.
Speaker 5 (01:20):
It was his pick.
Speaker 4 (01:21):
Spectacular, spectacular outcome. This poor woman lost her husband. He
actually committed suicide last year. Small child, the kids like
what five six? Yeah, running around you know, like any boy,
just running around like crazy. She's got her hands full,
very little money. Furnace totally went out. It was made
like in nineteen eighty five by who was it?
Speaker 3 (01:43):
Like White?
Speaker 4 (01:43):
Westinghouse is a magic chef Magic shep. Don't they make
like microwaves and stuff ovens? Do they still manufacture?
Speaker 6 (01:54):
They've been out of Magic Chef's been out of business
probably thirty year, twenty five years.
Speaker 4 (01:58):
That's crazy. So this thing was so it was nuts.
Plus it was rusting. Even if you could attempt to
put it together. I'm sure that heat.
Speaker 5 (02:05):
Exchange you're dangerous.
Speaker 4 (02:06):
It was probably dangerous at this point. But Deputy Bow
found a great guy. What was his name again?
Speaker 5 (02:12):
I talked to him.
Speaker 6 (02:13):
Doug ed Brookman's HVAC and he put in a brand
new top of the line furnace.
Speaker 4 (02:20):
For and he also fixed her air conditioner.
Speaker 6 (02:23):
Right, And I told Naked, we're not doing the air conditioner.
We just gonna get you by at the heat. But
Doug took the extra time. He's in the leak and
he fixed your air conditions.
Speaker 4 (02:33):
We're gonna get him up on the referral list, probably
over the weekend. I'll get him up. But man, what
a great deal. So, I mean, that's fifteen twenty thousand
dollars we got knocked out in the last.
Speaker 3 (02:42):
Day or two.
Speaker 4 (02:43):
Then the other good one. Hey, Suzanne, when she's back
in there, would you ask her, Hey, babe, do me
a favor, reach out to Mike Wink just by text
and see if that woman's ready to file BK. I'm
not going to recap that right now, but that was
another huge one. We're talking. This woman was facing foreclosure
(03:06):
on the thirtieth of this month, six days away, and
this scumbag, that's what I'll call him, lowballed an offer
on the house for one hundred and sixty five thousand.
The houses worth three hundred thousand maybe more. I mean,
this guy came in and tried to swoop it up.
She would have been left with maybe ten grand after
(03:28):
she paid the banks off. But we think and I'm
not gonna claim. I'm not going to claim this one's
done yet, but we think she's going to end up
with one hundred and fifty thousand dollars going forward and
no more bills. So let's let's hope and pray for
her there.
Speaker 7 (03:45):
And Frank's going to help handled sale.
Speaker 4 (03:48):
Oh yeah, Frank, Yeah, Frank Duran's involved in Mike Wink
with the wink. Actually I used to it was wink
and wink. Now what's it called just wink? Yeah, it's
the Wink Law. So anyhow, those those guys are both
on our referral list and they're doing a salad for
this lady. But we do have one line open. I'm
gonna jump right to the phones. Three oh three, seven
(04:09):
to one, three eight, two five five. You've been ripped off,
taken advantage of. You need some help. We are here
to help you. We get results, We get them day
in and day out. If you need help. Three oh
three Martino, Suzanne, who do you want me to go to?
Speaker 8 (04:23):
First line to Catherine was first, Hey.
Speaker 4 (04:26):
Catherine, what is going on with you? Hi?
Speaker 9 (04:29):
I'm Catherine, Thank you for taking my call. Sure, My
my husband's been in law enforcement forever twenty six years,
and when he just got deployed and we were planning
for it, and anyway, my main situation is we took
a truck to an autoshop to the habit repaired if
(04:52):
they mispiagnosed it. And with the government shut down and
everything going on, you know, pretty broke.
Speaker 4 (04:58):
Hey, Catherine through an hold on a second. I mean, I.
Speaker 3 (05:02):
Really feel for you here.
Speaker 4 (05:03):
I hear the tears coming through. But let's kind of like,
let me ask you some questions and let's kind of
focus on it, attempt to take the emotion out of
it just for this minute. I get you're in a
bad mind and your husband's deployed. I get all that.
But where where did you take the vehicle? What shop
was it?
Speaker 9 (05:22):
It went to a Lake Arbor Auto and you know,
we completely support community businesses.
Speaker 4 (05:28):
And where is where is Lake Arbor Auto?
Speaker 9 (05:32):
It is in Westminster, nine land for six Marshall Place.
Speaker 4 (05:36):
Okay, that's fine. And why did you take it in?
What were the symptoms?
Speaker 9 (05:41):
So what was going on? It was leaking you know,
below a lot, and.
Speaker 4 (05:45):
Was it leaking oil or was it leaking like.
Speaker 9 (05:48):
Coolant like transmission oil.
Speaker 4 (05:51):
Transmission fluid? And what kind of vehicle is it?
Speaker 9 (05:54):
It's an F one fifty and we it's used vehicle.
What year is We bought it over at Sterling Auto
and they're wonderful.
Speaker 3 (06:02):
What year is it?
Speaker 9 (06:03):
It's I don't have the year in front of me.
I'm sorry. I came in the middle of this. Actually
it's a twenty eighteen forward one.
Speaker 10 (06:12):
Fifty, that's it.
Speaker 4 (06:13):
And how many miles are on it?
Speaker 3 (06:14):
Roughly?
Speaker 4 (06:15):
Do you know?
Speaker 9 (06:16):
Over one hundred thousand, okay, but.
Speaker 4 (06:18):
Low one hundreds, yes, all right, So it started leaking.
Was it still driving?
Speaker 3 (06:23):
Okay?
Speaker 4 (06:24):
Was it shifting? You just noticed now the shifting was
or is.
Speaker 9 (06:27):
A hard shift?
Speaker 3 (06:28):
Got it?
Speaker 10 (06:29):
You know?
Speaker 11 (06:29):
With it?
Speaker 9 (06:30):
So we bought a warranty with it, because you know
you do that when you buy his vehicle. Dealership's wonderful.
I just came in the middle of it, and I
went over and I told them, you know, it's still
doing the same thing.
Speaker 4 (06:42):
But hold up, hold up, let's let's back up a little.
So you noticed transmission fluid. You noticed it wasn't shifting right,
So you brought it over to Lake Arbor Auto and
they diagnosed it as.
Speaker 9 (06:55):
What so their first diagnosis was like I'm saying, that
was three thousand dollars. They just said, oh, you know, well,
it's we're going to check the fluid leak and the
hardshift transmission, and we got it all fixed. And I've
got the statements in front of me.
Speaker 4 (07:11):
And how much was it?
Speaker 12 (07:14):
How much?
Speaker 5 (07:14):
Yeah?
Speaker 3 (07:14):
How much did they charge you?
Speaker 4 (07:17):
Three thousand, sixty one point one And did the warranty
take care of that?
Speaker 9 (07:23):
No, the warranty paid eight hundred and fifty on their portion.
Speaker 4 (07:26):
It only paid eight hundred and fifty, So you came
out of pocket roughly twenty two hundred. Yes, And what
did they do? Did you send us those invoices?
Speaker 13 (07:36):
Do we have a copy of those by email?
Speaker 14 (07:38):
I did?
Speaker 15 (07:38):
Oh?
Speaker 4 (07:38):
You did send them over?
Speaker 16 (07:40):
I did?
Speaker 4 (07:40):
Okay, So let's we're going to look at those on
the break which is coming up. So you pick it up,
you pay the twenty two hundred. I am a little.
Speaker 9 (07:50):
Actually it was three thousand sixty one twenty one was
my portion.
Speaker 4 (07:53):
I got it out of curiosity because we've already gone there.
Why didn't the warranty cover the whole thing?
Speaker 3 (08:00):
Well, I don't know.
Speaker 9 (08:02):
There's certain things that they do cover and things they don't.
Speaker 4 (08:05):
But again, we'll figure that out when we look at
the paperwork. You said, so you brought it home and
was it shifting? Okay when you literally.
Speaker 9 (08:12):
Left, it was still a hard shift. But the good
thing is the warranty company sent out two inspectors. Yeah,
and they drove the track and checked it and they
said what they're saying on the first diagnosis and the
second were incorrect, and they found all you know that
you need a new transmission and you have all these issues.
And I thought, you know, my husband's in the Middle East,
(08:34):
and I.
Speaker 10 (08:35):
Get in the chemic.
Speaker 4 (08:36):
All right, hold on, hold on a second. I want
to look at these invoices and we're going to come
right back to you after this. Three oh three seven
one three eight two five five, Alex and Ron, you'll
be up after all right, three oh three seven one
three eight two five five. I thought I was going
(08:58):
to say one line open, but but keep that number,
keep trying. We want to help you. I want to
go directly back to Catherine. And Catherine, here's my question
for you. You had a problem with the shifting. Did
you bring it in or was your husband around at
the time before he got to Ployden.
Speaker 5 (09:16):
He brought it in, he did.
Speaker 9 (09:18):
He looked under reviews to find under the warrants.
Speaker 4 (09:21):
He got it so he brought it in. They contacted you.
We looked at all the paperwork guys for the thirty
eight hundred bucks, Kevin or Jesse.
Speaker 3 (09:31):
What did they do?
Speaker 4 (09:32):
I'm a little confused looking at it because her main
problem was hard shifting and a leak at the transmission, right, Catherine,
That's what I saw, Yeah, And that's what it says
on the invoice. It says check for hard shifting and stuff.
Speaker 3 (09:46):
What do you make of? What did they do?
Speaker 12 (09:48):
Well?
Speaker 5 (09:49):
All's I see as they fixed leaks. I don't see
where they addressed the hard shifting. They didn't refer it's like.
Speaker 4 (09:53):
A valve cover gasket or oil pad and gasket.
Speaker 5 (09:56):
They did a thermostat, they did the front pump, and
the transmission. They did you know, fluid leagues. But they
didn't address any codes or anything for the transmission. They
even list.
Speaker 4 (10:05):
Any none and it was shifting really bad. So at
that point you pick it up, it's still shifting hard.
And then you said someone else came out and looked
at it. Was that the warranty company, Craig.
Speaker 9 (10:17):
They sent two inspectors out because they were concerned about
the cost that they were charging us, so they went
out and they drove it and they said, not even close.
You need to have a complete the transmission needs to
be replaced.
Speaker 10 (10:36):
You got a lot of problems.
Speaker 4 (10:37):
So let me ask you guys something. Kevin Jesse, what
they did that has to do with the transmission on
that invoice for thirty eight hundred bucks, what is that part?
Speaker 3 (10:47):
That pump?
Speaker 4 (10:48):
Is that internal in the transmission? Yeah, so that's inside,
so they had to take.
Speaker 5 (10:53):
Not inside necessarily, they have to take transmission out to
access it.
Speaker 4 (10:56):
Yes, okay, but that has nothing to do with rebuild it. Right,
So basically they did one part that was probably causing
the leak. Catherine, did it stop leaking after they did
that pump?
Speaker 10 (11:09):
No?
Speaker 9 (11:09):
I actually at six fifteen yesterday morning, I got up
to drive it out to Sterling Auto, which is like
an hour and a half away, and I broke down
and then I had to have it total.
Speaker 3 (11:20):
Well, when you broke down, what happened?
Speaker 17 (11:23):
It was leaking.
Speaker 9 (11:24):
It was in the hard drive. And the owners, you know,
they're wonderful at string they said, if you get here,
we'll get everything.
Speaker 8 (11:32):
You know repair.
Speaker 4 (11:33):
Wait a second, the transmission failed? Is that what ended
up failing? When it broke down?
Speaker 9 (11:39):
I don't. I don't know. All I know it was
leaking so bad, and so got it took back to
my house and then the tow company came picked it
up and drove it out there. So that's another three
hundred and twenty five dollars.
Speaker 4 (11:52):
So wait a minute, do we know what's wrong with
it yet? From Sterling?
Speaker 3 (11:55):
Did they look at it today?
Speaker 9 (11:57):
The inspector, they had the mechanics over at Sterling. The owner,
his name's Ryan. He said, we're going to fix everything
for you. You don't have Tory, but I just want
this auto company.
Speaker 4 (12:11):
Well hold on a second to So they're going to
fix everything for free, or they're going to try to
get the warranty company to pay for the transmission.
Speaker 9 (12:18):
I I don't know. I think you're correct.
Speaker 3 (12:22):
What does that mean?
Speaker 4 (12:23):
You think I'm correct?
Speaker 9 (12:25):
They're gonna I think the warranty company is working directly
with Sterling.
Speaker 4 (12:30):
Maybe, but you're out of pocket. Hold on, forget about
whatever the warranty page. You're out of pocket almost three
two hundred dollars.
Speaker 3 (12:37):
With Lake Arbor.
Speaker 4 (12:40):
Yes, And what do they say when you've talked to
him and say, hey, it broke down. Now I got
to bring it somewhere else. Did they tell you to
bring it back to them? I mean, tell me fill
in the blanks there.
Speaker 9 (12:49):
General manager was a very adamant with me, and you're
not getting any money back, and you know you're we're
done here.
Speaker 4 (12:57):
Did he say to bring it back so they could
fix it though?
Speaker 9 (13:01):
Oh no, he did not offer it to house at fixed.
He was more angry that I took the truck.
Speaker 4 (13:07):
And then wait, wait, wait, what do you mean by
took the truck? That's a big thing. What does that mean?
Speaker 9 (13:12):
Well, I I picked up you know, my husband's truck.
I drove it back and I had a hard time
even you know, the shifting.
Speaker 4 (13:20):
Like I told you, it's a hard Yeah, Catherine, hold on,
hold on what I'm trying to figure out here? Though,
when you said you picked it up, you mean you
went down there, paid the money because they said it
was done and you left. You didn't just show up
and take your truck.
Speaker 9 (13:33):
Oh no, no, no, oh everything was paid.
Speaker 4 (13:36):
So everything was normal. Then when you started having the
exact same problems, then you called back up and talked
to the general manager who said what.
Speaker 9 (13:47):
He He was very angry and told me, why would
he be angry?
Speaker 4 (13:51):
At that point, though, I don't understand. I used to
own shops. These guys own shops. If a customer picks
up a car then calls you and says, hey, it's
doing the same thing, why would he be angry right
then and there? Or did something.
Speaker 3 (14:06):
Lead up to that?
Speaker 11 (14:06):
Well?
Speaker 9 (14:07):
I told him, I said, this is what's happening with it.
It's leaking, it's and you you. I've had got two
statements from you. The first one was a misdiagnosed and
I just want to be rambursed and I'm you know,
I'm just doing my best.
Speaker 3 (14:22):
Hey, Catherine, what do you mean by it?
Speaker 4 (14:23):
Let's let's visit that misdiagnosed problem. So you said you
had two statements from him, which one was a misdiagnosis?
Did you guys see that?
Speaker 16 (14:33):
Yeah?
Speaker 9 (14:33):
The first one was, you know, whatever they did, it
didn't work, and it drove worse when I picked it
up it was not even driving.
Speaker 4 (14:43):
Then you brought it back again correct and then they
still couldn't fix it.
Speaker 9 (14:47):
No, and then they want all this. You know, I
sent a second statement to you. Do you want another
three thousand dollars not happening?
Speaker 3 (14:56):
This is crazy?
Speaker 4 (14:57):
What do you see in there, Jesse, you get on
that mic.
Speaker 18 (14:59):
Look at the two statements. So I see now that
the first one was from eight twenty seven.
Speaker 4 (15:03):
That's is that for the thirty nine hundred bucks or whatever?
Speaker 18 (15:07):
Looks like they did yees? Yes, yeah, the thirty nine And.
Speaker 3 (15:12):
What did they do that has to hold on, Catherine?
What did they do that has.
Speaker 18 (15:15):
To do it to transmission on that one that we
were talking about, hunt the pump yep?
Speaker 4 (15:19):
Okay, So then what's the second one? After she brought it.
Speaker 18 (15:21):
Back, that's when they wanted to do the timing covery
steal y.
Speaker 4 (15:25):
Wait, they didn't even talk Wait a minute, so when
you brought it back to second time, they didn't even
look at the transmission.
Speaker 5 (15:32):
No, they said the transmission was fine. There's no problems
at this point.
Speaker 4 (15:36):
They said it was fine and shifting fine and tried
to sell.
Speaker 5 (15:39):
Her what sell her timing?
Speaker 18 (15:41):
Timing covery?
Speaker 3 (15:41):
Did you buy that stuff from them?
Speaker 19 (15:44):
No?
Speaker 3 (15:45):
This is you know what I hate when shops do that.
Speaker 4 (15:48):
So you brought it back for warranty, worked the same
problem and they tried to sell her.
Speaker 18 (15:52):
What So when she brought it back, it says check
for leaks and check transmission and their note says codes
and no codes shifting. Fine, at this time there is
a league timing cover needs to be done and then
it goes into all this work.
Speaker 4 (16:06):
But you didn't pay them for that crap, right, she
did not know, So then what happens? You go and
pick it up and it's still not shifting. Right, did
you like grab the GM bias hair and say, come
for a drive with me.
Speaker 9 (16:19):
You know, I'd love to do that.
Speaker 18 (16:22):
So the first one was thirty nine hundred and the
second one they want another three thousand.
Speaker 4 (16:26):
So they wanted to go seven grand in and she
has according to her, she has the same problem. So
when you told them, did you call back after the
second time and say, hey, it's still doing the same
damn thing I did, and what is it?
Speaker 3 (16:41):
And then what did the GM say?
Speaker 9 (16:44):
So I had, I had called several times, I sent
emails and I copied everything, but the GM was let us,
you know, you bring it back again. I'm like, absolutely not.
You know, I'm you you. Everything you're showing me is
that I owe you money and you're not fixing.
Speaker 4 (17:00):
Then when did now this part's important, Then when did
these inspectors from the warranty company get involved and tell
you that it was misdiagnosed and it needed to rebuild transmission.
Speaker 9 (17:15):
I had contact her name's Kate, and I sent that
in my email and she said, the red flags were
all over. We're sending inspectors out to check out the truck.
Speaker 4 (17:24):
And where did the inspectors check it out?
Speaker 14 (17:28):
Over there?
Speaker 9 (17:29):
And they drove it, they got under it, They went
through the whole thing at Lake Arbor.
Speaker 4 (17:33):
Yes, and they said it needs a new transmission, which
should be covered under the warranty. Right, yes, okay, but
why why didn't the inspector tell them it Lake Arbor
they misdiagnosed it. Did they even tell them that?
Speaker 9 (17:49):
No, they didn't contact them because I picked.
Speaker 10 (17:51):
Up the vehicle.
Speaker 4 (17:52):
I got you. Then you brought it to Sterling where
they're going to fix it. Hold on, I get this, Suzanne.
Let's try to get these people on. I don't want
to call clowns. But according to everything Catherine told me,
I mean, are you guys on the same page as
I am. This is a bunch of crapressed the transmission.
Speaker 3 (18:10):
They never addressed it.
Speaker 4 (18:11):
And we have another shop which I'd like to verify Sterling.
In fact, Deputy Bow let's get Sterling's information.
Speaker 3 (18:19):
Susann will get it to you.
Speaker 4 (18:21):
Make a call over there and just verify it needs
a transmission.
Speaker 3 (18:25):
And these coal I'm not.
Speaker 4 (18:27):
Going to say it yet, these people at Lake Arbor
Auto in Westminster misdiagnosed it. I want to make sure
that's correct. And let's give these people an opportunity to
come on Suzanne and state their side of the story
right after this.
Speaker 3 (18:49):
And hold tight.
Speaker 4 (18:50):
We've got so much going on right now. We've got
bo He's calling over to Sterling. I want to verify
a few things with where the truck is now, and
then Suzanne literally on with that Lake Arbor Auto. So
I want to see what they have to say. When
she's off, we'll figure that out. So I want you
to hold tight. Three oh three seven one, three eight,
two five five. We do have one line open, Alex,
(19:13):
you'll be after Ron. Ron. What's going on?
Speaker 15 (19:16):
Yeah, I was just.
Speaker 20 (19:17):
Calling regarding some predatory pricing in my opinion, as far
as Buber is concerned.
Speaker 4 (19:24):
As far as Uber, did they charge you for like
a cleaning fee or what are you what are you
referring to?
Speaker 12 (19:30):
Now?
Speaker 10 (19:31):
They what they do?
Speaker 20 (19:32):
I don't know if this is new But I looked
on on ai and it was saying that a lot
of people are asking and complaining about it. But they
charged like eleven dollars, ten to fifty to eleven dollars
to go to the grocery store. Then you go buy
all your food and you try to get a return
trip back and they charge you thirty bucks.
Speaker 4 (19:50):
Give me more specifics, meaning like, are you going? How
many blocks are you going from your house in a
neighborhood and an apartment? Where are you going.
Speaker 20 (19:59):
To le It's five miles each way, so the first
trip they charged ten eleven bus.
Speaker 4 (20:04):
Yeah, but are you going You're going from your house right?
Speaker 15 (20:08):
Yeah?
Speaker 4 (20:08):
Okay, then you're going to where? Just to Walmart, King Souper's.
Where are you going out here?
Speaker 20 (20:15):
I'm in Georgia. It's called publics.
Speaker 4 (20:17):
Oh publics? Hell, yeah, I know what publics are, man.
They're huge out there, the good grocery chain actually, So
I get it, and then when you leave it's thirty
bucks and you're saying you're saying, yeah, you're saying they
jacked the price up on the way back, knowing you
have groceries. Is that kind of what you're thinking.
Speaker 10 (20:36):
Well, yeah, exactly.
Speaker 20 (20:37):
They know you need a ride home, and they know
you have groceries, and groceries are perishable.
Speaker 4 (20:41):
So let me explain, Ubert. I mean, it could very
well kind of be doing that.
Speaker 3 (20:46):
But it's a little different.
Speaker 4 (20:48):
A lot of people are going to be or a
lot more people are going to go from the grocery
store to somewhere else than from somewhere else to the
grocery store. Meaning people don't sit in front of your
house getting an uber to go to the grocery store.
So there's not a lot of demand that five miles away.
But the grocery store in general, especially if it's a
(21:09):
busy one, has a lot higher demand, which drives up
the price. It's basically called surging when it comes to uber.
If you come out of a concert. I've come out
of a Raiders game at Allegiant Stadium, and my god,
the uber that cost us fifteen dollars to go from
Green Valley to Allegiant is now one hundred and forty
(21:32):
dollars to get back. Now that's a lot more drastic.
And we've exited concerts. Same thing. If you go to
a place it's busy, it's always going to be more
is it nefarious? No, I think it truly is supply
and demand. Although he does make a good point, maybe
maybe they do go it's a grocery store.
Speaker 11 (21:53):
Let me finish up one thing.
Speaker 21 (21:54):
The sut change everything in.
Speaker 11 (21:55):
Your eyes, goohead.
Speaker 20 (21:56):
When I've talked to the Uber drivers about this, and
I told them, yeah, okay, they're they're getting four dollars
out of the ten dollars on the way there, and
they're getting four dollars to return. Uber's charging thirty They're
supposed to give them roughly half, and they're keeping all
the difference.
Speaker 4 (22:15):
I don't know if that's the money that I don't know.
You know what, we have a lot of people that
listen to this show. I would love an Uber driver
or someone that does Uber, not lyft but Uber.
Speaker 20 (22:26):
Four of them tell me the same thing.
Speaker 4 (22:28):
Yeah, I'd never hear that trip. So why okay, let
me ask you. Then, let me ask you something for real, Ron,
Why the hell would anybody drive for Uber?
Speaker 15 (22:38):
Then?
Speaker 4 (22:38):
Why for four dollars? For four dollars? Why would anybody
do that?
Speaker 20 (22:44):
Because they can make up to one hundred and fifty
a day and there's nothing else that can apparently do
other than Uber.
Speaker 11 (22:50):
In their situations.
Speaker 4 (22:51):
A lot of them are handy four dollars for a
five mile ride. I just I just can't believe it.
I want to hear from a new driver, I really do, I,
honest to God, want to hear from an Uber driver.
It's a very interesting thing you brought up, but I
need to hear that firsthand. That if the ride is
ten dollars, they get four dollars. If the ride is
(23:13):
thirty or forty dollars, they get four dollars. Doesn't sound
right to me. In fact, I'm almost calling BS on it.
Not that you're lying, but I think the drivers probably
have an ax to grind with Uber, is why they're
saying it. But hell, man, I might have someone call
me any minute and actually say the same thing. So
I want to hear that. Three zho three seven, one
(23:35):
three eight two five five. If it's busy, please call back.
I mean, let's do it now. Suzanne is off with
Lake Arbor. We're gonna hear what they had to say,
and Deputy bow is in there talking to Sterling to
verify that transmission. Suzanne, what did the folks say at
Lake Arbor about Catherine?
Speaker 22 (23:56):
Okay?
Speaker 8 (23:57):
So, Mark, first off, The guy was really nice. Okay,
he wasn't on the defensive or anything, but he just said,
look at she has already threatened legal action, so I
won't be talking about this.
Speaker 4 (24:07):
So he doesn't want to come on. What was his
name was that Danny?
Speaker 13 (24:10):
Uh?
Speaker 8 (24:11):
The gentleman I talked to was Austin excuse me, Austin Austin,
and he was very familiar with her case and just said, look,
she threatened legal action, so we're not going to talk
about it.
Speaker 4 (24:21):
Okay, Well you know what she did something better than
threatening legal action. She called me we're going to talk
about Austin in the gang at Lake Arbor right after
this trick seven one three A two five five. I'm
(24:45):
a little perturbed, as they say, I don't.
Speaker 3 (24:48):
Like these guys.
Speaker 4 (24:49):
I'll tell you this is my opinion. Lake Arbor Auto
in Westminster. In my opinion a couple things, and I
want people to explain why my opinion is this way.
So this lady brings in the vehicle, actually her husband did, who,
by the way, is now deployed to the Middle East
fighting for this country. Okay, he brings it in for what,
(25:09):
guys hard shifting in leaks right, yesaks correctly, and they
sell them thirty nine hundred dollars worth of stuff. She
goes and picks it up, not the husband because he
got deployed while they had it. Then what happens is
it's doing the exact same thing. She calls up, They
say bring it back. She brings it back. They don't
(25:30):
even look at the same problems according to their invoice.
They say there is no problems with the shifting and
try to sell her in additional.
Speaker 18 (25:38):
What three thousand dollars worth of fluid leaks.
Speaker 4 (25:41):
Three thousand bucks worth of other stuff that has nothing
to do with the transmission shifting?
Speaker 3 (25:46):
Correct?
Speaker 15 (25:46):
Correct?
Speaker 3 (25:47):
Yeah, so that's crap.
Speaker 4 (25:48):
In the first place, she goes and picks it up,
it's still doing the same thing, shifting like crap. Then
eventually she gets in touch with the warranty company. They
send people.
Speaker 3 (25:59):
Out to look at it. The people at the warranty.
Speaker 4 (26:02):
Company, Catherine, tell you it was misdiagnosed and it actually
needs a transmission correct correct. Okay, hold on, that's all
I'm going to put her back on old. So then
she goes, I'm sick of these clowns. I've already tried
to bring it back multiple times now with the same problem,
and this time I'm going to bring it to Sterling,
(26:22):
a whole different company that's going to take care of it.
With the warranty company that told her it needs a transmission.
First of all, God bless the warrant tea company. We
never hear that from warrn T companies that they stepped up. Yeah,
so these people charged her thirty nine hundred, didn't fix anything,
did it need the one pump? Probably don't know, don't
really care, because when she brought it back with the
(26:45):
same problem, they tried to tell her there was no problem.
Then as she's driving it to Sterling, listen to this,
as she's driving it there, catastrophic failure in the transmission.
Is that correct, Catherine, the one that they fetched and
couldn't find it any problems with broke down on the
way to the other shop, right, Yeah, okay, so now
(27:06):
it's hit the other shop cost her another three hundred
bucks to tow. Suzanne reached out over to Lake Arbor, Otto, Westminster,
and they didn't want to come on the air because Catherine,
whose husband once.
Speaker 3 (27:18):
Again is deployed to the Middle East. Guess what they.
Speaker 4 (27:21):
Said to Suzanne. Well, she threatened.
Speaker 3 (27:24):
What they say, Suzanne, Well.
Speaker 8 (27:25):
He just said, look, she threatened legal actions. So at
this point where we cut off all.
Speaker 3 (27:30):
Communications, say suck. I'll tell you what.
Speaker 4 (27:33):
I want everybody out there to call them up. I'm
gonna give their phone number out and let's see if
we can't get through to them. I want you to
do a real service and give them a review of
this circumstance with Catherine whose husband once again is deployed,
and that does mean a lot. Okay, it means a lot.
(27:53):
Why are these people not doing anything? Thirty nine hundred dollars. Now,
let's talk about when it went in the first time.
What codes were in there? Jesse, I want everybody to
follow this story you had. You don't have to say
what codes. But there was two transmission.
Speaker 18 (28:08):
Codes, codes for transmission.
Speaker 4 (28:09):
When you have a transmission shop or an automotive shop
and a vehicle comes in with those codes, what do
you do, Kevin?
Speaker 5 (28:17):
A lot of times it's going to need a transmission.
Speaker 4 (28:18):
A lot of times it's going to need a transmission.
One is an overheating one and the other one does
point to the pump. Sure, so to diagnosi this, what
would you have done if it came into your shop.
Speaker 5 (28:29):
Well, you know, I don't falt it for starting with
the pump, you know, because you try to do the
less repairs you can. You don't want to shoot it
an eight thousand dollars transmission if you can fix it
with an eight hundred dollars pump.
Speaker 4 (28:39):
But wouldn't you test drive it to see if again testing?
Speaker 5 (28:42):
I'm going to certainly listen to the customer the second
time back and not upsell another repair about not try.
Speaker 3 (28:48):
To sell her a timing bell cover or whatever the.
Speaker 5 (28:50):
Hell they tried to instead of addressing her issues.
Speaker 4 (28:52):
No, they tried to milk her out because now her
husband's not around, she doesn't know anything about cars.
Speaker 3 (28:58):
The guy's deployed.
Speaker 4 (28:59):
And in my opinion, and yeah, Lake Arbor, I can
have a damn opinion. And in my opinion, you guys
suck seven two zero. Is that their shop number, Suzanne,
or is that a cell number?
Speaker 13 (29:10):
Oh?
Speaker 8 (29:11):
No, their shop number?
Speaker 18 (29:12):
Do you want me to give that out?
Speaker 13 (29:13):
Yeah?
Speaker 4 (29:13):
Yeah, give that out and replace it with the I
don't want to give some guy's cell number out yet.
Speaker 8 (29:18):
Okay, So the Lake Arbor Automotive and Truck, his name
is Austin asked for him three oh three four two
nine seven seven zero zero. That's three oh three four
two nine seven seven zero zero.
Speaker 4 (29:34):
Be nice to them, say what's going on here? She's
just looking for a little money back. And then I
want to tell everybody else one more piece of this puzzle. Guys,
when something comes in, you have what's called an hourly
rate or your shop rate, So you go to either
Mitchell or all Data or whoever, who do you.
Speaker 3 (29:51):
Guys use these cays both of them.
Speaker 4 (29:54):
So if we look up R and R on this pump,
what does it call for hourly.
Speaker 5 (30:00):
Depending on either six or ten speed, either two point
two or three.
Speaker 4 (30:04):
Hours, so either two or three hours. What did they
charge to install R and R this pump?
Speaker 5 (30:10):
Fifteen hundred bucks?
Speaker 4 (30:11):
Fifteen hundred bucks, So I am to believe Lake Arbor
Auto in Westminster has a seven hundred and fifty dollars
roughly in our charge.
Speaker 3 (30:22):
That's possible, I guess.
Speaker 4 (30:23):
So I don't think Lamborghini of Denver has that, But
I guess maybe the people at Lake Arbor charged seven
hundred and fifty bucks an hour. I mean, I guess
that's possible. But literally on their invoice it says R
and r the labor is that much fourteen fourteen ninety two.
But the book calls for how many hours? Two two
(30:44):
point two, So once again do that math. In my
humble opinion, Lake Arbor also gouged this woman, that's my opinion.
One percent.
Speaker 7 (30:56):
Sterling called me. They verified that it did need a transmission.
Speaker 4 (31:00):
So you talked to Sterling where the shop is now,
and it does need a transmission. That's what they recommended,
and they're trying to get it through the warranty company.
You you know what, people, Catherine, I apologize on behalf
of every honest shop owner out there. I'm gonna hammer
these guys and I'm going to keep trying to reach
out to them and get them to at least give
(31:20):
you some form of a refund.
Speaker 3 (31:22):
Do they deserve not.
Speaker 4 (31:23):
To get anything? Man my opinion, yes, but yeah, probably
not in most people's opinion. But I think they did
you wrong. I think they did you extremely wrong. They
did you dirty, to be quite honest, and that is
Lake Arbor Otto Westminster. This is all my opinion. Please
give them a call and give them a review. This
is gonna help them be a better company. In my opinion,
(31:46):
three oh three four two nine seventy seven hundred, Austin
three oh three four two nine seventy seven hundred. We
got a problem with the contractor. Katrina's got a workman's
comp issue that's a big deal. And Alex has a
problem with another automotive shop.
Speaker 1 (32:12):
Yea ripped off bad news. Need advice so you don't
have to.
Speaker 2 (32:25):
Come running. Just as fast as we can. Show Shooter's
gonna help.
Speaker 19 (32:30):
Come man.
Speaker 3 (32:32):
This is the Troubleshooter Show. No Tom Martinez.
Speaker 4 (32:36):
Welcome my friends to the only show of it's kind.
Speaker 3 (32:38):
We're here.
Speaker 4 (32:38):
Does solve problems, answer your questions, take complaints. By the way,
This hour brought to you by Paul the water Man.
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you can't beat it. Now, I got to recap real
quick and we're moving on. So Catherine, I'm gonna bring
(33:42):
you up real quick. But bottom line is, I'm gonna
free this lineup. We're gonna grab all your information. I'm
gonna have Deputy Dmitri reach out to you and discuss
kind of how we're going to move forward. And it's
a shot, that's all it is, is a shot. But
I get to talk about them all the time because
we're gonna be doing this small claims action. So hold on,
(34:04):
and we're not gonna give you any legal advice. We're
not attorneys, but we have well, my goodness, between myself
and Dmitri. I can't even think of how many claims
we filed. I can't even tell I honest to god,
I would say between twenty and forty. But listen, here's
what happened for people just joining us. Catherine's husband, who
(34:25):
has been recently deployed to the Middle East, brings there
twenty eighteen f one p fifty with roughly one hundred
thousand miles to Lake Arbor Auto in Westminster. They look
at it and write on their invoice the reasons it's
there is hard shifting and leaks. They come back and
say it needs a pump for the transmission. Ultimately she
(34:48):
buys the pump. The pump was fifteen hundred dollars to install.
This is my problem number one. Fifteen hundred bucks to install.
Speaker 3 (34:56):
But it calls for.
Speaker 4 (34:57):
How many hours guys are and are in the book
twenty three two to three hours. So you would have
us believe that Lake Arbor is somewhere between five and
seven hundred and fifty bucks an hour, which is insane.
I mean, I don't think Denver Ferrari is that much
an hour, but I don't know so. But that's just
the pricing part. The more important part is. She goes
(35:17):
and picks it up. Her husband dropped it off. He
gets deployed. She picks it up. It's doing the exact
same damn thing. It's shifting hard. She calls up. They
say bring it back. She brings it back, and right
on the second invoice it says doing the same thing.
And I'm paraphrasing, check for hard shifting. They say, no,
there is no hard shifting. But you could also use
(35:38):
another three thousand dollars of crap. And I'm going to
call it crap because it wasn't related to the transmission.
It was stuff to do with the timing cover or
blah blah and whatever, nothing to do with why she
brought it back. So what can I say? She picks
it back up. Meantime, while it was there, the warranty
company that paid a fraction they only paid like eight
(36:01):
hundred out of the thirty nine hundred from the invoice,
shows up at Lake Arbor. According to Catherine, they look
at it and they say, hey, these guys misdiagnosed it
and it actually needs a transmission. That's what they told you, right, Catherine,
the warranty company.
Speaker 16 (36:16):
Correct.
Speaker 3 (36:17):
Yeah, So listen to that.
Speaker 4 (36:19):
So she's sick and tired of dealing with them, the
warranty company. Are they the ones that said you should
go to Sterling by.
Speaker 9 (36:25):
The way, Oh I contacted Eye contacted the owners where
we bought it from.
Speaker 4 (36:31):
Yea, and they said go to Sterling. Yeah, no, no, no,
wait a minute, wait wait wait wait wait, Sterling Automotive
has your vehicle right now. They're going to have the
warranty company come in and you're going to get your transmission, right.
Speaker 20 (36:46):
I hope.
Speaker 4 (36:47):
So yeah, okay, okay, So I don't care if they
sell and repair, but it's back at Sterling. So she
goes to drive it there because she's sick of dealing
with these people because according to her own warranty company,
Lake Arbor Auto misdiagnosed it once again according to the caller,
and they don't know what they're doing, and they won't
(37:09):
even acknowledge it shifting hard. At this point, all they
want to do is upseller. That's what it looks like,
at least to me. So as she's driving it to Sterling,
the whole transmission blows up. She has to get it toad.
So now it's down there, the warrant company is going
to step in. It looks like or Sterling is going
to step in and they're going to get this thing fixed,
(37:29):
I truly believe. Oh and by the way, when it
first went in, there was multiple codes, and how would
you troubleshoot those codes?
Speaker 3 (37:37):
Guys?
Speaker 18 (37:38):
Lots of ways?
Speaker 3 (37:39):
Is there a TSB on this vehicle? By any chance?
Speaker 18 (37:41):
There's a TSB for a computer update on these.
Speaker 4 (37:45):
So a technical service bulletin, So any shop that knows
anything would go on and see if these codes have
any tsb's. Is that pretty normal, guys? Yea, And what
does a TSB say about the codes that she had
when she originally went in reprogram reprogrammed the transmission.
Speaker 5 (38:06):
Before any repairs?
Speaker 4 (38:07):
Did they reprogram the transmission? Doesn't It doesn't look like
they did. But if you have those codes and you
actually look for tsb's, what's.
Speaker 3 (38:16):
Your problems that are so severe?
Speaker 4 (38:19):
There's a tsby good because it's happening on all these vehicles.
So apparently they didn't even look because the number one
thing you should do is once again, yep, look for
TSPs and then program it according to this follow them. Yeah,
it followed the actual procedure, which they didn't.
Speaker 5 (38:35):
It it's the manufacturer who publishes them. They're the experts.
Speaker 3 (38:39):
It's insane.
Speaker 4 (38:40):
Then we call up just to make sure that she's
not misleading us, and they say Austin Austin and Lake
Arbor says, well, she was mad and threatened to sue us,
so we're not going to talk about it. Is that
basically what they said, Suzanne.
Speaker 8 (38:55):
Yes, she said they threaten. She threatened legal actions. So
they've just decided to cut communications off for now.
Speaker 4 (39:01):
Yeah, well okay, And so if you would like to
give them a true, really a true review, and I
think this helps companies, I really do. I'm gonna give
you their phone number. Be nice, call up and say, hey,
we don't like the way you treated her, or if
you do like the way they treated her, tell them that.
Be honest, seriously, be honest, don't be mean, don't cuss,
(39:21):
Just say hey, we're listening to this on six thirty
khow make sure they know where you heard of them.
Three oh three four two nine seventy seven hundred three
zero three four two nine seventy seven hundred. Now I've
got a big one coming up after this. Let's free
(39:42):
that lineup. We're gonna have one this this story coming
up is crazy. It's got to do with workman's com
and this young lady. I know her dad from way
back when I haven't talked to her dad. Her dad's
name is Donnie. He reached out to me after about
ten years. He listens to the show all the time.
But I used to own one of my good years
(40:03):
near where he worked, and he reached out and said, Hey,
my daughter works at a hospital and she had a
workman's comp claim. Now she does not have an attorney involved,
and we've got one of the best attorneys on for
this call, and I have a feeling she needs an attorney.
But she works at a hospital and she got injured
working there, and we're going to dive into that after this.
(40:26):
But I can't believe the way the hospital is treating her.
I mean, we're going to see what Cliff Fat and
our experts got to say, but I got to take
this break to give them both plenty of time. Cliff,
please hold tight. I promise you guys will be upright
after this. And then Tommy has got an issue with
Douglas County, and then Pride Autocare Alex. I promise soon
(40:47):
as we're done with Katrina and the attorney. You are next,
I promise, and Susanna will make me do it. One
line open, three zero three Martino, Katrina, Yes, Hello, Yeah,
(41:10):
I'm sorry. That was my bad. So you were working
really quick. I have Cliff at and our attorney listening.
Give me the quick story of how you got injured
on the job.
Speaker 19 (41:21):
So I got.
Speaker 14 (41:22):
Injured two separate times. So the first time I was
pulling a patient up in bed. We were short staffed
and I couldn't find any help to help pull the
patient up in bed, and so I went behind the
patient and pulled them up myself and instantly felt this
pain across my entire back. Got it, and I went
(41:45):
to Workmen's comp and I finished that case pretty quickly,
just because I thought I got better. And then shortly
a couple months later, I want to say, I re
injured my back at.
Speaker 4 (41:58):
Yes, and what happened to second time? And Cliff, any
questions you have, I brought you up, so you got
in hereed a couple of months later.
Speaker 3 (42:05):
Go ahead.
Speaker 14 (42:08):
So the second time I had hurt myself, I was
bathing a patient and I believe I went to turn
them and felt that pain across my back again, and
then went back to my employee health and they opened
my case again. So I've been working with like pet
(42:30):
and massage. They are paying chiropractics to try and make
my back better. But now we're kind of at a
point where they want to close the case, even though
I've told them that I'm slowly getting better.
Speaker 4 (42:43):
And yeah, so Cliff. When it comes to a back problem,
and this is for anybody out there that'd ever asked
file Workmen's comp. But she has a problem with the back,
they're basically telling her, your back's fine, I mean, how
do you what do you do?
Speaker 23 (42:56):
At that point they're probably saying what they're probably saying
Tom is that she's approaching MMI. That sends for maximum
medical improvement, and that doesn't mean you're cured and work comp.
They don't have to cure you one hundred percent. For instance,
you lose the hand, they're not going to be able
to grow the handback. But eventually they say, you know what, MMI,
You're as good as we can get you. You may
(43:19):
need some maintenance care, but your active care is not
going to make you any better. And at that point
they consider they send you to the doctor and the
doctor would then determine if you have a permanent impairment rating.
Speaker 4 (43:32):
So, Katrina, what are they telling you? Are they telling
you you have a job, you can go back to work, or.
Speaker 14 (43:37):
What he had told me that I'll most likely lose
my job. I'm also in nursing school too, and so
chances are if I lose my job, I probably won't
be able to finish nursing school either, because it's the
same basically the same job.
Speaker 23 (43:53):
So yeah, Katrina, let me ask you a question. So
have they said the words MMI to you? Are they
going to send you to the doctor for determination of
MMI and an impairment rating?
Speaker 14 (44:05):
Yes, he did say that the six months have passed
and he believes I'm at MMI. And we tried to
do like all the testing for the impairment rating, and
he said that it was invalid. And he knows that
I can do more than what I showed him I
could do, which.
Speaker 9 (44:24):
Was much at all.
Speaker 23 (44:25):
Because that's invalid is a code word that he's he
may give you a pretty low rating and no range
of motion when he's saying it's invalid. They do the
test three times and if you don't have measurements within
a certain range, they say, hey, you know what, you
don't have your range of motion measurements were invalid and
(44:46):
therefore we're giving you no impairment rating for range of motion.
And that's where a lot of your value is in
a back case. So you're probably just going to get
a five percent for specific disorders of the spine and
zero percent on range of motion. And we fight those things.
Speaker 4 (45:03):
So, Cliff, Cliff, give me an idea of something. Does
that generally happen in these cases? I mean, I'm sure
there's good and bad people that work for any.
Speaker 23 (45:11):
Wysdom say it happens a lot. I wouldn't say it
always happens, but it is something that's a tactic treating
doctors use because you've got to understand that in work
comp unfortunately right now it's changing in the future, but
right now, the employer gets to pick the doctor. And hey,
(45:32):
it's it's common sense. If a doctor who wants to
do work comp medicine, they are a little beholden to
the insurance companies in the employer because if he's giving
wild ratings, guess what, he's not going to get much
more business.
Speaker 4 (45:45):
Right, I get it. So if you got involved in
a case, if she calls you up after this call,
what really, what do you do? How do you fight
this for her? How do you try to get that
impairment higher?
Speaker 23 (45:58):
Well, here, here's what the process says, without taking too
much time, you get an impairment rating from the treating doctor.
Assuming that your employer and the insurance company agrees with
the rating from the doctor, they will file a final
admission of liability. You then, as the employee, and what
we would do. We object to the final admission of
(46:19):
liability and we apply for what's called a DIME, which
stands for division independent medical examination. A very complicated process,
but to give it to you in twenty seconds or less.
Here the division work comp generates a list of three doctors.
We can strike when we don't like, they strike when
they don't like. Whoever's left does the rating, And it
(46:43):
really requires knowledge, which we have having done this for
thirty years, of the doctors, in other words, of those
Division I doctors, who's more likely to say to give
you a higher rating? Do you do have a right
to contest it? Let me ask you this. The hospital
that you're with, are they self insured? Who's adjusting the
claim with company?
Speaker 14 (47:06):
I'm not one hundred percent sure what company it is.
As far as the people that are giving me my care,
it's called injury Care associates.
Speaker 23 (47:18):
Okay, so you should have gotten a general admission of liability.
You should have some paperwork that would indicate is a Sedgwick,
is a Gallagher Bastard? Are they self insured? Is a tentacle?
I mean that those are the big players.
Speaker 4 (47:33):
So Cliff, let me ask you this though, your success
rate if everything you're hearing right now, and let's just
say they are going to say five percent or something
very little, what is this success rate generally of getting
that high.
Speaker 23 (47:45):
High pretty high?
Speaker 5 (47:48):
Good?
Speaker 19 (47:49):
H You know?
Speaker 23 (47:50):
The A lot of times these cases resolve through settlement.
In other words, even if if we have a great panel,
obviously it's going to settle for more. If the panel
we get the division I need panel is terrible, there's
not much we can.
Speaker 15 (48:09):
Do about that.
Speaker 23 (48:10):
We we try to get a settlement for as much
as we can. If it's a terrible panel, got it,
What we do then sometimes is we will send her
to an independent expert to do what's called a seed report.
Speaker 10 (48:22):
In other words, it's a.
Speaker 23 (48:23):
Report that would go to this relatively conservative doctor that's
doing the division. I me, if you are unlucky and
have a bad panel.
Speaker 4 (48:31):
I guess you try to get a raise so you
can go back. Here's what I want to do, Katrina.
And she doesn't pay you anything until you basically do
everything right.
Speaker 23 (48:40):
No, only we only get paid if you win money.
Speaker 5 (48:42):
Period.
Speaker 4 (48:44):
Yeah, Katrina, I want you to call Cliff. Do not
let these people screw you. I mean, I don't know
how else to put it. You got to call Cliff.
I'm going to put you both on hold here. Cliff,
and he is our expert with workman's comp. Anybody out
there listening that ever has a question. You don't think
you're being treated fair in the system, chances are you're not.
(49:06):
So you call up Cliff. It doesn't charge you anything.
Did you hear what I say there? Basically he'll go
over everything with you. He'll talk about your case. Three
oh three three three three two two two two three
O three three three three two two two two or
ntin E N T E N N ten law dot com.
(49:26):
So Cliff, I really appreciate you coming on, Katrina. I
want you to call Cliff as soon as we hang
up and talk to him about this case, and I
want you to follow up with us afterwards. But you
have to have a good attorney and he's the best
on your side at this point because they're trying to
put the screws to you in my opinion.
Speaker 10 (49:45):
Okay, okay, thank you.
Speaker 14 (49:47):
I appreciate it.
Speaker 4 (49:48):
You're very welcome. Call him right now or call the
office three O three three three three two two two two,
And Cliff, I appreciate you coming on. Is always Katrina
is going to be reaching out and hopefully she'll follow
back up with a great success story after you guys
knock it out of the park.
Speaker 23 (50:05):
We hope so.
Speaker 4 (50:06):
I hope so too. Thank you, Cliff, I appreciate it
as always. Atonlaw dot Com. Alex has a problem with
Pride Auto. He's up next. Bill's got a question on
a transmission. Tommy's got a problem with Douglas County a
court issue. What the hell's that about? Tom? Everybody hang tight, Like,
(50:36):
I haven't used our I've used our personal injury attorney.
I've used our real estate attorney. I have not, thank goodness,
used at our criminal defense attorney. I use most people,
and this is a guy that I've used multiple times.
Frank Durant. I'm going to put it in these words.
Frank Durant sells more homes for more money in one
(51:00):
month then the average realtor in Colorado sells in a year.
He touches every single deal. He personally negotiates every single deal.
He's got a great team, but he touches every deal.
You're gonna be so happy. And he's one of the
nicest guys in the world. Unless you're on the other
(51:20):
side of the negotiation table. Go to Frank Durant Holmes
dot com. That's Frank duran Holmes dot com. Now, Alex
has been holding a long time. Alex, you got a
problem with Pride Automotive. First of all, what kind of
vehicle is it? So my guys know what we're talking about.
Speaker 15 (51:37):
Twenty fourteen dogs round.
Speaker 4 (51:39):
Fifteen hundred, okay, And why did you bring it in?
What were the symptoms?
Speaker 15 (51:45):
Air conditioner wasn't working, so we took it in there
and they dignosed it as the evapp So.
Speaker 4 (51:53):
The actual and for people listening, that almost looks like
a little radiator, right, guys.
Speaker 5 (51:57):
Yeah, it's in front of the radiator in front of you.
Speaker 3 (51:59):
Yeah, what happened?
Speaker 4 (52:00):
They charged you how much to fix it?
Speaker 15 (52:04):
It wasn't It wasn't debap. It doesn't hate the dash
Oh you mean.
Speaker 4 (52:08):
Wait wait wait wait, yeah, you're think I got youa
So how much was it?
Speaker 15 (52:18):
I didn't hear it to fourteen hundred?
Speaker 4 (52:20):
So did you approve it?
Speaker 11 (52:22):
Absolutely?
Speaker 4 (52:23):
And then they called you up and said it's all fixed,
come get it.
Speaker 15 (52:27):
Yep.
Speaker 3 (52:28):
Then what happened?
Speaker 5 (52:29):
Then?
Speaker 4 (52:29):
What happened?
Speaker 3 (52:30):
I can only guess.
Speaker 15 (52:32):
Well, they screwed up the putting out, and they screwed
up the actuator. They burnt out my screen on the
dashboard from my radio.
Speaker 4 (52:41):
Oh my god.
Speaker 15 (52:41):
Up, and they put a scratch in my truck all
in the same time.
Speaker 4 (52:47):
Wait a minute, guys, when you do this on this vehicle,
what are you tearing the whole dash apart? So you're saying,
is it like a touch screen? What kind of screen
is it? Alex?
Speaker 15 (52:59):
Yeah, it was a customer screen. It's my nephew, Chuck. Actually,
I've been trying to have the top and for him to.
Speaker 4 (53:05):
The lot hold on though, So you mean like he
went to car Toys and had like a custom stereo
put in exactly. Okay, So when they ripped the dash
apart and put it back. Do they acknowledge that they
screwed it up?
Speaker 3 (53:19):
Or are they.
Speaker 4 (53:19):
Simply saying it didn't work when it was here?
Speaker 15 (53:23):
Mark, that's about the problem. They've fixed everything, including the
scratch on the door. Okay, I'm not not complaining about anything,
but the scratch on the door. Then they've patched it
and it looked like crop and I've been trying to
get him to fix it or something, and I can't
get anywhere.
Speaker 13 (53:43):
Now.
Speaker 4 (53:43):
When you say the scratch on the door, you mean
the exterior of the door?
Speaker 15 (53:47):
Correct? And how got you with the lift or something?
Speaker 3 (53:50):
Hold on, hold on, Alex.
Speaker 4 (53:51):
When you say they attempted to fix it, what does
that mean? Like they put bondo and painted over it.
How deep is this scratch? Do you have a picture
of it?
Speaker 15 (53:59):
You can say, And I've got everything. I've got the
body shop where they where they took it. Unbeknownst to me,
even Mark, they just took it to the body shop.
We called to get the truck, come see the truck,
and we had a schedule put some other work, and
they said, well, it's on the way to the body shop.
My nephew says, body shop. Well they did. We put
a scratch in it and we're going to get it fixed.
(54:20):
And they definitely fixed it, but it just doesn't look good.
Speaker 4 (54:24):
Can you send us a picture? Are we going to
be able to tell in the picture? I mean, are
you nitpicking this? That's what I need to know.
Speaker 15 (54:30):
Oh no, no, I'm Mark. You'll take more look at this,
all right.
Speaker 3 (54:33):
Get hold on.
Speaker 4 (54:34):
I want that picture, Suzanne. Get him to send the picture.
I'm dying to see it. And by the way, we're
going to put it up or at least a link
to it on our YouTube channel. If you're new to
the show, one of the things you can do is
actually listen and watch this show the entire four hours.
In fact, we'll talk about all kinds of things during
the breaks as well. That, of course, aren't over the air.
(54:55):
Deputy Dimitri's known for his potty mouth, but you can
go to YouTube dot com and look up Troubleshooter Network.
Troubleshooter Network. You'll see the live Now we're gonna get
that picture, get that up, and everybody's going to give
an opinion on it. So far, I liked everything about
the shop, though they screwed up, but they took they.
Speaker 5 (55:17):
Took the ownership they.
Speaker 18 (55:18):
Should have called him like, hey, by the way, there's
some damage to.
Speaker 3 (55:22):
I didn't hear that part.
Speaker 4 (55:23):
Yeah, So basically he went to pick it up and
they didn't even.
Speaker 18 (55:28):
They said, oh, it's at the body shop. We got
to get this door replaced that we damaged and call
him first and say, hey, unfortunately we damaged chalk.
Speaker 3 (55:35):
Would you like, let's think about that real quick.
Speaker 4 (55:38):
So Kevin Dmitri brings in his pride possession, his two
thousand what is it seven Lincoln town car.
Speaker 5 (55:48):
He just hasn't seen put in it yet.
Speaker 24 (55:50):
Hold on, guys, I right around in comfort and style.
Speaker 3 (55:54):
Yeah, his two things sounds like jealousy.
Speaker 5 (55:56):
If he come in, it's like.
Speaker 4 (55:59):
It's luxury beyond luxury, have a smell to it's got
a just like he has his custom odor, it has
its custom otor.
Speaker 3 (56:09):
But here's the deal.
Speaker 4 (56:10):
Seriously, he brings it in and you guys put a
little scratch on it. And you know, when I had
my shops, I basically had a deal with the body shop.
Speaker 5 (56:18):
It happens.
Speaker 4 (56:19):
I mean, would you tell them or would you just
ship it and get it done?
Speaker 13 (56:24):
Yes?
Speaker 18 (56:25):
See, I think I would not always ask him do
you want to see it before I send it. Do
you want to see where the dam was? What it
looks like?
Speaker 4 (56:30):
When I just said what I said, I want to
clarify that. I don't think I've ever not told the customer,
now that I think about it, why would you? It
makes no sense. You just take ownership, say hey, we
got a body shop. Yeah, I want to see this
picture though. What do you guys think? What do you
think though? Do you think it's going to be egregious?
Do you think it's going to be outrageous? Or do
(56:51):
you think it's going to be a nothing burger. I'm
just based purely on the little bit of information we have.
Speaker 5 (56:57):
Scratches are hard to fix. If you don't paint it right,
you don't blend it, you don't. I mean, it may
stand there.
Speaker 4 (57:02):
You think we're going to see it?
Speaker 18 (57:03):
Yeah?
Speaker 3 (57:03):
He said it's good.
Speaker 4 (57:04):
I can't wait if we're not going to remember YouTube
Troubleshooter Network for you guys listening out there, Suzanne, who
do I got next?
Speaker 3 (57:11):
Here?
Speaker 8 (57:12):
Know what line too? I think it's a quick transmission bill.
Speaker 4 (57:15):
What's your question? Transmission? Go ahead, sir.
Speaker 11 (57:20):
Yeah, We've got a twenty seventeen Dura mats with an
Allison transmission and then it's got that transmission shutter going on.
And you guys a couple of months ago recommended a
different oil to put in that transmission. It was like
a blue label or something or that sort.
Speaker 5 (57:36):
Yeah, it's a mobile one mobile one blue label?
Speaker 4 (57:39):
So is that like a fully mobile? One is always
fully synthetic on the engine side, So it's.
Speaker 3 (57:44):
A fully are they all? I never thought of this, guys.
Speaker 5 (57:47):
Transmission flu is for the new vehicles are full synthetic.
Speaker 4 (57:49):
You're a full synthetic yep. I did not know that
does that blue? And Bill, I don't mean to walk
over you, but I didn't know this. Does Does that
blue work? Like if if you had a two thousand
and seven luxury Lincoln like Dmitri, could he literally put
that in there too? And would it be okay for it?
Speaker 5 (58:08):
Yeah?
Speaker 12 (58:08):
It work.
Speaker 5 (58:09):
He just may not get the benefit for the extra expense.
Speaker 4 (58:11):
Okay, even in a luxury yacht vehicle like that.
Speaker 3 (58:14):
Okay, Bill, you.
Speaker 4 (58:15):
Got any other questions?
Speaker 11 (58:17):
So just to make this clear, the only one that
I can find is the lv AT s HP.
Speaker 5 (58:23):
Yeah, that's ye, that's the one. That Okay, that's it. Well,
I don't know why it works, but it does work.
Speaker 3 (58:29):
It does work. It gets rid of this shutter. And
what is his shutter? Guy, it's like.
Speaker 4 (58:33):
When it's shifting his shakes or work?
Speaker 5 (58:36):
What is it?
Speaker 3 (58:37):
What does it feel like?
Speaker 5 (58:38):
Bill?
Speaker 11 (58:39):
Well, it's just a torque burger locking it and unlocking
on fourth gear. So when you're just barely feed on
the throttle or whatnot, it just kind of shakes the
truck a little bit.
Speaker 4 (58:48):
And this is like a known issue for you.
Speaker 10 (58:51):
It'd be like except for.
Speaker 18 (58:53):
Like an axle or a drive shift. It's the same feeling.
Speaker 3 (58:55):
Yeah, that's wild.
Speaker 4 (58:57):
And then you put the blue stuff in and it
fixes it. That's crazy, all right, Bill, I appreciate that.
Three oh three seven one three eight two five five.
We're gonna have one line open. Hopefully we get that picture.
George has a question on a boiler system. Tommy's got
to breach a contract. And then what's the other one
we got? Oh, that's it. One line open. When Bill's
(59:18):
gone three oh three seven one three eight two five five,
give me something to sink my teeth into. Three oh three, Martino,
we got a lot cooking today. This problem with Pride Autocare.
(59:43):
Did you send Dmitri that picture. I want him to
get a look.
Speaker 8 (59:46):
I'm sorry, no, I haven't.
Speaker 4 (59:47):
Send it to him and Bo. The car guys looked
at it. I looked at it. I want to get
their opinion though, before we go back to Alex. So Alex,
hold tight there now, who's next? Suzanne, George, Tommy.
Speaker 8 (01:00:01):
Tommy's been holding longer.
Speaker 4 (01:00:02):
Hey, Tommy, what is going on?
Speaker 3 (01:00:04):
George?
Speaker 4 (01:00:04):
You'll be up after this, Tommy, Yes, what's going on?
Speaker 15 (01:00:12):
Man?
Speaker 16 (01:00:15):
I sent a lot of paperwork through to you yesterday,
you to review. I was with Tom and Ad the
other week and he suggested stuff. So I sent all
that through to you yesterday. This is about h It's
not what his part the.
Speaker 4 (01:00:34):
Hold on, Tommy, Wait, hold on. Let me ask you
a real basic question. Are you saying yesterday you sent
a contract?
Speaker 23 (01:00:42):
Mark?
Speaker 8 (01:00:42):
I can explain, please, he yesterday he wanted I think
he ran into Martino a few weeks ago. Personally, he
tom told him to send in the court paperwork, so
and mediation paperwork. Tommy, I have all of that. You
just need to give Mark the basics before I for
are those documents over?
Speaker 3 (01:01:01):
Is it a pdf?
Speaker 19 (01:01:02):
What?
Speaker 3 (01:01:02):
Did he says?
Speaker 8 (01:01:03):
A pdf?
Speaker 25 (01:01:04):
Yes?
Speaker 4 (01:01:04):
Tommy, So give me the give me the gist of
what happened. Why did you end up in court? What's
the breach of contract?
Speaker 16 (01:01:10):
The situation is to se cut it down tape. They
cut us off from working there, and we put in
a final invoice for six two hundred and twenty five
dollars and they started thinking about paying it, and then
we had this crazy guy arrived and he refuses to
(01:01:33):
pay it. And I've been waiting since he hid.
Speaker 4 (01:01:39):
What kind of work do you gainst you before of throughly?
Speaker 3 (01:01:42):
What kind of work?
Speaker 4 (01:01:44):
What kind of work?
Speaker 16 (01:01:45):
So we had to pull down a deck a church
of Francis of a CC church on the top of
Fifth Street.
Speaker 8 (01:01:55):
Yeah, right, that big beautiful church with the fish fry
right there at Founders.
Speaker 4 (01:01:59):
Oh yeah, yeah.
Speaker 8 (01:02:00):
We always passed it the Filders in eighty six.
Speaker 4 (01:02:03):
So you were tearing down the deck, forum and a deck.
Speaker 16 (01:02:07):
Now just a second, just a second, before you could
do this, I went to the Douglas County Permit Office
to get plans from when it was originally built. These
two structures were built without planning permission, zoneing. They didn't
believe it.
Speaker 3 (01:02:28):
But you're tearing it down.
Speaker 15 (01:02:29):
It's aerial, Tommy, what what what what?
Speaker 3 (01:02:32):
What relevant?
Speaker 12 (01:02:33):
Shots?
Speaker 4 (01:02:33):
Oh my god, I'm not going to deal with that.
I don't Tommy. We got to have a real conversation
that means back and forth.
Speaker 13 (01:02:40):
Man.
Speaker 4 (01:02:40):
So let me ask you a question. What is the
relevance of that? If you were hired for the demolition
part of it, who cares if it was built wrong?
I don't get it.
Speaker 16 (01:02:51):
Well, because it's all The thing was done four stages
and the total project was thirty seven thousand, five hundred dollars.
Speaker 10 (01:03:00):
Okay, So you were.
Speaker 4 (01:03:01):
Going to hold on, my turn, my turn. You were
going to tear down the old deck and then rebuild
a new deck, yes.
Speaker 16 (01:03:08):
Or no, that's rick.
Speaker 4 (01:03:10):
Yes, and you you were or you did pull permits
and you were going to do it properly correct. Yes,
what happened?
Speaker 3 (01:03:20):
How far did you get?
Speaker 16 (01:03:22):
We've done the demolition, and then we ran into all
the problems with the paperwork. The uh that took seven
weeks to get the paperwork through, and two weeks plus
that doing all the licensees, insurances and everything else.
Speaker 3 (01:03:39):
Okay.
Speaker 15 (01:03:39):
And then once I got.
Speaker 4 (01:03:41):
That hold on, Tommy, hold on, let me Claire, Tommy,
let me clarify when you're talking about this seven week period,
insurance and everything. You're talking about what Douglas County wanted
in order for you to actually get to permitting, right, correct?
Speaker 3 (01:03:55):
Okay? Perfect? So why did it fall apart?
Speaker 4 (01:03:58):
You got all that? Why did they ask you guys
to leave?
Speaker 16 (01:04:02):
Because the gentleman allegedly turned up on the twenty sixth
of June and stood in front of me and said,
we want it rebuilt by the first of July. Four days.
I explained to him we couldn't do any new work
until we had the county.
Speaker 4 (01:04:21):
All right, I got it, I got it, I got it.
Speaker 3 (01:04:23):
Hold on, that's it.
Speaker 4 (01:04:24):
I'm going to come to you after the break. I'm
going to look through this contract and we'll get on
an expert in attorney if needed. But we'll get the
rest of the story and then, George, I promise you'll
be up right after Tommy and Alex. Everybody's going to
digest the scratches. In fact, if you go to YouTube,
type in troubleshooter Network, you'll see a link to the
(01:04:45):
picture and you can chime in three or three Martina
one line open two hours.
Speaker 15 (01:04:50):
To go.
Speaker 13 (01:05:02):
Ripped off bad news.
Speaker 2 (01:05:06):
You need advice so you don't have the come running
just as fast as we can. Show Shooter's gonna help
coming man.
Speaker 3 (01:05:17):
This is the Troubleshooter Show Now, Tom Martine.
Speaker 4 (01:05:22):
Welcome, Welcome to the only show of it's kind. We're
here to recoup money for you, for you, We're here
to help you. We're here to, you know, uncover all
the bad guys out there. Maybe it's a bad landlord,
or a bad contractor bad automotive guy, could be anything.
We're here to actually expose the bad people and give
praise to the good people. We got one line open,
(01:05:45):
three h three Martino. And I want to say this,
over three hundred million dollars cash words in Dice exchanges
refunds directly due to this show, including services over three
hundred million. In fact, arguably we're coming up on four
hundred just yesterday. I think we scored one hundred and
fifty thousand just yesterday. Three to ZHO three Martino. One
line open. Now I'm going to go directly back to
(01:06:08):
this guy we're talking about, Tommy. So, Tommy, I read
your paperwork and let me kind of get everybody up
to date. You went to mediation. Basically, there's a Douglas
County court case you're basically saying there was a breach
of contract. There was a dispute over the decking, and
basically the initial proposal was it looks like April eleventh
(01:06:29):
for thirty seven thousan five hundred removing and replacing the
existing rotted out deck, including permit, reuse of trek decking, rails, demolition,
new structure built with Casons, framing, reinstallation. Pretty much tear
down and rebuild a deck. And if we look at it,
there's a severe deck rot in, non compliant joists, and
(01:06:53):
other issues. When it came to the decking that you
had to get through, you had to deal with Douglas County.
That took a little bit time. Code compliance proposal for
upgrades you had to hit them with for five one
and ninety five dollars. Then bam, all of a sudden,
it looks like on June twenty fourth they canceled it
is at the right timeframe. Yes, So on June twenty fourth,
(01:07:18):
the church basically cancels it because they want it done
in four days. And it's simply because of all the
structural issues you discovered during the demolition. In what Douglas
County wanted done, you basically said, there's in a way,
it's going to be done in four days. So they said,
we're going to get somebody else, and you want an
additional It looks like, are you going after nine four
(01:07:42):
hundred and forty one?
Speaker 16 (01:07:44):
No, because there were trailing invoices and that's included in
the nine thousand, and they paid those separately without me
knowing that. The companies always call me because I do
business with them. So you have to take out what
was what they paid from the nine thousand. Again, it
(01:08:05):
comes down to six thousand, two hundred and twenty five.
Speaker 4 (01:08:08):
So you guys went to mediation, and from the report
I'm looking at, I mean basically, no settlement was reached.
Parties are not appropriate for further mediation. So the mediator
is basically saying, you guys are going to come to
an agreement, and that sounds like a very good possibility.
A lot of times happens in mediation. So I assume
(01:08:29):
you have a court date coming up.
Speaker 11 (01:08:31):
Well, they keep moving it back, okay.
Speaker 10 (01:08:35):
And.
Speaker 16 (01:08:37):
Once once I got the permit through which she dated
July the ninthh okay, which is ten to nearly ten
days after he wanted it finished.
Speaker 10 (01:08:49):
Okay, then.
Speaker 16 (01:08:51):
I got the letter from them.
Speaker 4 (01:08:53):
You mean August n you mean August ninth, July the
tenth okay, okay.
Speaker 16 (01:09:00):
Go ahead was issued okay, And I had to pay
for that there and then on the tenth they contacted
the permit office.
Speaker 5 (01:09:09):
Yeah.
Speaker 4 (01:09:09):
Look, I'm not saying I'm not saying all I care
about on the permit say that again.
Speaker 16 (01:09:16):
They changed the name from mind to theirs on the permit. Okay,
I paid for it the day before.
Speaker 4 (01:09:23):
Well, okay, that's fine, but you you still, no matter
what you're going after six thousand dollars in your day
in court is going to be coming up. I realize
he keeps getting pushed back, but I mean you're going
to have a chance to go in front of the judge, yes, Dmitri.
Speaker 24 (01:09:36):
Hey, Tommy, I got a question for you.
Speaker 5 (01:09:38):
I haven't had.
Speaker 24 (01:09:39):
I haven't seen a copy of your lawsuit yet, So
let me just ask you this. Are you suing them
for money that they still owe you for the demolition,
or are you suing them.
Speaker 16 (01:09:49):
They paid They paid for the demolition because it was
in four safetes permits, one of them.
Speaker 24 (01:09:56):
Right, So so you so have they paid you for
the entire demolition? And disposal, and for the costs of
all of the regulatory compliance that you went through.
Speaker 4 (01:10:08):
So what do you he's suing them for five Well,
part of the six thousand is what is it? Five
and ninety five?
Speaker 16 (01:10:18):
You know, it's the contract cancelation is fifty six to
twenty five. And then there was a cement boarding that
I bought because you had to order that special And
and then with demobilization, which is taking all the equipment
out and everything and getting to try this, so basically
the rest of it.
Speaker 4 (01:10:38):
So it's six two hundred and twenty five D for
partial work, new sighting, revisions, contract cancelation, demobilization, and replaces
the prior change request which refers to that we don't have.
So that's what makes up to six hundred and two
twenty five.
Speaker 5 (01:10:56):
Yes, six thousand, yees do.
Speaker 16 (01:10:59):
It all in the seven weeks of work doing all
the pipes?
Speaker 13 (01:11:03):
Yeah?
Speaker 4 (01:11:03):
Okay, But now I want to bring you back to reality.
Speaker 8 (01:11:06):
Okay, Like, what is it want us to help with
Mark if he has a court date? What could what
on earth could we do in this That's.
Speaker 4 (01:11:12):
What I'm trying to figure out, Tommy. It sounds to me,
hold on, I haven't looked at the lawsuit because you
didn't send it. But looking at the mediation and some
of the breakdowns from the meteor mediator's report, I would
think they do owe you that, especially if the contract
does have a cancelation clause. But once again, I don't
have that to look at. You know what, Mark, But
I'm taking you at your word.
Speaker 8 (01:11:34):
Once she it's in your it's on the attachment. It
sounds like the that the church answered to the complaint
and basically said there was no contract for the plaintiff
to perform any of the alleged work, or any alleged
contract was terminated as to the scope sought in the complaint.
Speaker 4 (01:11:53):
Well, Tommy, if you're telling us everything and there was
a contract, you're going to show the contract to the judge.
You're going to show him the cancelation clause. You're going
to show them the additional money you had to put
out for permitting, and they should rule in your favor.
I mean, it seems pretty straightforward.
Speaker 16 (01:12:10):
That's well, if you look, I don't know if you've
got it. Number two is the proposal is signed, dated,
and a mobilization fee of eight thousand, seven hundred and
fifty dollars was paid. It's on number two the proposal.
Speaker 8 (01:12:26):
Okay, Tommy, but what can we help with today now
that you have a court date coming up.
Speaker 16 (01:12:32):
I'm trying. I've been carrying this since the second of August.
Speaker 4 (01:12:37):
Hey, let me ask you the second when's the last
time you did any work there?
Speaker 16 (01:12:43):
That would have been the week of the last week
of July.
Speaker 8 (01:12:50):
I know it's for getting that mark. Maybe you can
file a lean.
Speaker 4 (01:12:52):
Yeah, it sounds like you're under ninety or one hundred
and twenty days. I don't know what materials were delivered
or if it was just labor, but I'm sure somethinghy
don't you get a lean? Why don't you do a
quick ten day lean or intent to lean? Why don't
you start going through that process? Just as a backup?
Speaker 16 (01:13:10):
Well, I did go to the County short building in
Castle Rocks here, and that's the guy told us we
don't do leans. Well, in where I thought was a
lean office, the guy said we don't do leans.
Speaker 15 (01:13:22):
So I don't know where to go after that.
Speaker 4 (01:13:24):
Well, okay, hold on, here's what I want to do.
Get Brad O'Brien on for me. I want to talk
leans with him. That's an attorney.
Speaker 3 (01:13:30):
Hold on.
Speaker 4 (01:13:30):
Tommy to me, you need to get to Lean. You've
done everything except that You've done everything right in my opinion,
except that if you can do it, and I'd hire
Brad to do it, I don't think it costs that much.
He's going to put the lien on. You already have
the lawsuit going, so the Lean is basically going to
be back by the lawsuit. If you win in court, bam,
they're going to have to pay you. If they don't
(01:13:52):
pay you, you could start foreclosing on the church, but
that'd be weird. I don't know if i'd foreclose on
a church. I mean, that sounds like a one way
ticket to hell. But you know what, if they owe
the money, they owe them money. Hey, Greg, Alex, George,
Tommy Hank type. We're gonna get our expert on and
then then we've.
Speaker 8 (01:14:10):
Got to address that automotive scratch mark.
Speaker 4 (01:14:13):
Oh yeah, Alex, I promise we all looked at it
and we've got some great ideas. And if people go
to our YouTube channel and type in Troubleshooter Network and
you'll find their live Suzanne put a picture up there.
I'll be honest, it's absolutely horrific. It's horrific. Guys, you
looked at it? Really, what do you think?
Speaker 5 (01:14:32):
I think he could have done better?
Speaker 10 (01:14:33):
Mark?
Speaker 3 (01:14:34):
I think I could have done better going to Walmart
in buying a black Prior.
Speaker 8 (01:14:38):
You know what a youtob said, I'd rather have this scratchy.
Speaker 4 (01:14:42):
It is absolutely horrible. I cannot believe it. Hey, Alex,
out of curiosity when you point out how bad it is?
Is the body shop going to redo it? Did pride
to Auto say, will take it to a different I mean,
where are they at with it?
Speaker 15 (01:14:58):
Well? Here's the thing, Mark, I can't get him to
respond to me. And here's another here's another little chicker
to it. That truck had to be in Arizona, uh,
within a few days of the pay job. But all this,
I have the other words scheduled to be done on
this truck, and they screwed all that out.
Speaker 4 (01:15:14):
Hey, let me ask you something, Hey, Alex, these guys
told me something that I want to verify. They never
told your who is it? Who is it your nephew?
Speaker 15 (01:15:25):
Yeah, I'm not I would have to clarify with him
exactly on that. But to my knowledge, I'm not sure.
Speaker 4 (01:15:32):
To my knowledge, I'm not sure you sound like a Democrat.
Speaker 13 (01:15:35):
Hold on.
Speaker 4 (01:15:46):
Three oh three seven one three eight two five five.
So Tommy, the second we get our attorney up, we're
gonna basically get you help and get this lean part
done because you gotta do it. And just to recap
on that real quick, when you file a lean in Colorado,
you got to file it I believe it's one hundred
and twenty days if you did parts in labor, one
(01:16:08):
hundred and twenty days from the last time you worked there,
so he does fall in to that category. So you
got to give him a ten day notice. Then you
got to actually file the lian. But from the beginning
I believe it's six months. Don't quote me on this,
but six months from the last time you worked there,
you got to do the ten day notice and you
(01:16:29):
have to file it within I believe one hundred and
twenty days. Then you have to take them the court
or at least have a court date within six months.
And then if you win the court date, that basically
verifies the lian, but you still got to take them
the court. The lean I guess it could just sit there,
but take it easily remove it if you don't follow
the timelines. In those timelines, there's almost zero exceptions. I mean,
(01:16:52):
COVID might have been an exception, but in general, if
you don't follow those. But we're going to get Brad
O'Brien on about that. So we can call Tommy back. Now,
this thing with Alex, Alex, what do you want? So
your nephew brings his truck in. It's evident they scratched it.
They admit they scratched it. The repair looks like crap.
(01:17:12):
We can try to call over to Pride Auto if
you'd like and see if they want to comment, or
see if they're going to fix it for you, because
he said they ghosted you. But the other thing is
a vehicle's not even in state anymore.
Speaker 8 (01:17:23):
Right.
Speaker 15 (01:17:25):
Exactly?
Speaker 3 (01:17:26):
So what do you what are you looking for?
Speaker 8 (01:17:28):
Now?
Speaker 4 (01:17:28):
Now's where I want you to kind of tie it
up into a neat little bow. What are you looking for?
Speaker 15 (01:17:35):
I'd just like them to pay the estimate of in
between the two estimates freck he gets truck painted in Arizona.
Speaker 3 (01:17:40):
And how the whole truck?
Speaker 15 (01:17:44):
No, just the door, Okay, all that needs be that
door needs to be stripped and repaid.
Speaker 4 (01:17:48):
And how much is that? Two to fifteen hundred fifteen
hundred to two thousand, yes, sir, All right, hold on, hey, Suzanne,
let's try to get I mean, really, if those are
you guys, I know you guys don't own body shops.
But Kevin Caukin, does that sound right? For painting a
truck door two grand?
Speaker 3 (01:18:09):
I don't know.
Speaker 5 (01:18:10):
Well, you gotta blend it and everything else. It doesn't
look like a factory color, so it's probably a little
more difficult.
Speaker 18 (01:18:15):
Yeah, I think I just did one eighth.
Speaker 4 (01:18:19):
No, that's right there at sixteen hundred to two grand.
Speaker 5 (01:18:22):
Yeah, they're not easy.
Speaker 4 (01:18:23):
I mean, if they really did this, I mean, honestly, guys,
that's what garage keepers for.
Speaker 19 (01:18:27):
Now.
Speaker 4 (01:18:27):
I'm not saying you would put a claim in on
two grand, but I mean why not if your deductible's
only five hundred. I mean that's what it's for. Yep, correct,
So I mean it is what it is. So let's
hang there. Let me see who we got next. George,
I promise, George, Hey, George, what's your question?
Speaker 10 (01:18:46):
All right, Tom, I've got a question regarding boiler system.
Plumbline Heating provided me with a quote on a high
efficiency boiler system, and I just called to see if
it looked like it was a fair quote.
Speaker 4 (01:19:03):
How much is it.
Speaker 10 (01:19:06):
A little under thirty four thousand.
Speaker 4 (01:19:08):
I can tell you this, A high efficiency boiler is
pretty expensive, you know. I will say the guys at
plumb Line are really good. I get almost no calls
from them or calls about them. But let me say this,
fix it twenty four to seven free second opinions, and
I could name another two or three that'll give you
a free second opinion. They'll come out, not charge you
(01:19:29):
and nickel and you know, basically apples per apples and
give you another quote. Why not do something along those lines.
Speaker 10 (01:19:39):
Because they're coming out this coming Monday to install the
new boilers.
Speaker 4 (01:19:44):
Oh you already signed up and you're done and over it? Well,
I mean, I don't.
Speaker 3 (01:19:47):
I can tell you this.
Speaker 4 (01:19:49):
They don't gouch people. They're everything. Everything HVAC is expensive. Now,
I would guess that fix it would come out and
might be right there, maybe a little lower, maybe a
little higher. I mean, if you had a mond Po
company come out, hey, let me ask you this bo
bo was in this forever. Do you know anything about
(01:20:10):
this boiler system, the brand or any pricing.
Speaker 7 (01:20:13):
What's the brand of the brand, of the boiler.
Speaker 10 (01:20:15):
George, it's triangle tube and the boiler yourself is from
a supply house. It's about fifty five hundred to sixty
five hundred.
Speaker 6 (01:20:26):
Well, triangle tube is at top of the line high
efficiency boiler. It has a stainless steel heat exchanger.
Speaker 4 (01:20:33):
They are so when you talk about installation on a boiler,
helped me out, either of you. So, like what a
furnace seems pretty simple. You pull the old one out,
you do any code upgrades if you need. If you're
doing a high efficiency, you got to run that PVC
pipe out. I get all that, but really it's plug
and play with a boiler. How does it look?
Speaker 7 (01:20:58):
George?
Speaker 10 (01:20:58):
Are you asking me?
Speaker 15 (01:20:59):
Yeah?
Speaker 3 (01:21:00):
Both of you go ahead, George.
Speaker 10 (01:21:02):
Yeah, it's a large system. It's a three pump, seven
zone system. I have about a four thousand.
Speaker 15 (01:21:10):
Square that's big.
Speaker 7 (01:21:12):
So George, are you replacing an old cast iron boiler?
Speaker 10 (01:21:16):
And no, I'm recholacing a twenty year old triangle two.
Speaker 5 (01:21:22):
So you're going so.
Speaker 7 (01:21:23):
Your old boiler was a triangle tube.
Speaker 10 (01:21:25):
Also, Yeah, it's had a great success with it.
Speaker 3 (01:21:29):
Well, why not get I'm going.
Speaker 4 (01:21:30):
To go back to this, why not get fix it
to come out and give you a second opinion. If
they can come out like tomorrow or something, why not.
I mean, but if you already signed the contract and
they ordered the boiler, I mean, then, like I said,
Plumbline is an extremely honest company. All of these HVAC
companies now are expensive. Home services is just freaking expensive.
Speaker 19 (01:21:51):
Now.
Speaker 4 (01:21:52):
I don't know what else to say.
Speaker 6 (01:21:54):
That may be in a ball park for a triangle tube,
because the triangle tube's top of the line. Now, you
may be able to buy it on the internet, but
you're not going to You're not going to be installing
at George. They have to buy it through a license
reputable distributor here in town.
Speaker 4 (01:22:09):
Well, my question though, bo is installing a boiler compared
to R and R in a furnace. There's a lot
more labor to it. I don't That's what I'm asking.
Speaker 6 (01:22:18):
Well, you got to have the right guy to install
a boiler. You got to get the piping right, the
temperature of the water right, the venting. It's I mean,
you just got to know what you're doing.
Speaker 4 (01:22:27):
But when you replace it, George, do they replace all
the piping as well?
Speaker 10 (01:22:34):
Yeah, they're going to replace the pipe it's it's going
to essentially be a new system of the whole. It's
going to need two technicians for two days.
Speaker 4 (01:22:43):
I want to tell you something about Plumbline and Bob Logan.
He's the owner, and I mean this from the bottom
of my heart. They are straightforward, honest people. If you
ever have a problem with this, you're going to have
one of the biggest, if not the biggest HVAC company
in the state of Colorado standing behind it. I mean,
you just are They're good people. Could fix it save
(01:23:03):
you a couple grand Maybe I think they might come
in at the exact same price. It doesn't matter whether
you go with Plumbline or fix It. They're both great companies.
And there's other great companies out there too, but those
two in particular, I want to say this about. They're
there to back up that warranty. They have plenty of
money in the company. They're not going anywhere, and if
(01:23:24):
you have a problem, they're going to fix it. If
something happens in your house burns down, they have insurance
to rebuild your entire house. They're going to have you
covered regardless. So really, I think you're in good hands.
Speaker 10 (01:23:36):
Does that help you, Yeah, I mean the one of
the issues is the fact that it's hard to get
technicians that know how to damn right installer. Yeah, on
the high efficiencies. The technician told me they need six
or seven technicians to do the work that's needed and
(01:23:59):
they only have two.
Speaker 15 (01:24:00):
And that's why.
Speaker 10 (01:24:03):
I'd like to go with Plumbline if I could, because
I called other companies and they don't have technicians that
can work on.
Speaker 6 (01:24:09):
And I know the Bob Logan, the owner of Pumline.
I had to talk with him last week when he
was in studio. He does send his guys to these schools,
oh all the time, certified and you do need to
have schooling to work on a triangle to.
Speaker 4 (01:24:23):
So George, I'm telling you this. I appreciate you holding
but honestly you're in great hands. And if you were
using fix it, I tell you the same thing. But
both times, I mean, if you already signed the contract
and stuff, it really doesn't matter now but in the
future and for anybody listening, both of them do free
second opinions. Why wouldn't you call them both? Why wouldn't
you call if you need a furnace h fact, I'd
(01:24:44):
get three. How's that I'd get three. I'd go to
referral list dot com. I'd call fix It, I'd call Plumbline,
and i'd call another one on there. Maybe not for
a boiler, because that sounds a little different, but if
it was for a furnace or ac I'd get three.
There's no cost in it. All these people give free estimates.
Why not talk to them, meet them, meet the person,
(01:25:06):
then make a decision. But you are not going to
go wrong with Plumbline, all right? Three O three seven one,
three eight two five five. Greg has an issue with
the used car purchase. And then that Pride Automotive. We're
going to go back to that. I was going to
say one line open, but I'd be lying hold tight,
(01:25:41):
bothering me a little late getting back three oh three
Martinos at number. So with Pride Auto, Susanne, Alex's nephew
basically brought a truck in. If you go to YouTube
or YouTube channel the Troubleshooter Network just typed out in,
you'll see it. You can see what it looks like.
They scraped the door. It looks like total crap. It
looks In fact, a lot of people on YouTube made
(01:26:02):
the comment to scratch probably look better than the fix,
and basically he's looking for about fifteen hundred bucks. That's
the estimate to get it fixed. And these guys are ghosting.
I'm Suzanne. You called over to Pride. What happened?
Speaker 8 (01:26:16):
Talk to a gentleman there, but I could not talk
to the manager because the manager's at lunch. Okay, So
I left my phone number for him to give me
a call back. He can even call me after the
show mark all right, So we're waiting to hear back.
That's the update.
Speaker 4 (01:26:30):
So Alex, we've reached out. We're going to talk to
him as a secondary. This seems like a no brainer.
If you literally have the pictures which we saw, they
acknowledged they scratched it, and now you have two valid
estimates on getting it fixed properly, and they're fifteen hundred
to two thousand. I have no idea, Dimitri. Do you
(01:26:50):
see any reason this wouldn't be perfect for small claims court?
Speaker 15 (01:26:56):
No?
Speaker 24 (01:26:56):
I think it's perfect for small claims court, but it
would be I have a feeling the auto shop is
going to own up to it. I mean, they're already
demonstrated that they're willing to be responsible for it.
Speaker 3 (01:27:06):
By all the other mistakes.
Speaker 24 (01:27:07):
Kind of a crummy mistake. I mean crummy fixed to
their mistakes.
Speaker 4 (01:27:10):
They did send it to the body shop. Really, really,
who did a horrible job. Wasn't Pride here, It was
the body shop that they chose.
Speaker 5 (01:27:18):
Yeah, I agree.
Speaker 4 (01:27:19):
And for people listening out there, if your vehicle and
guys chime in, you guys own shops. If you guys
scratch a vehicle, and I'm sure you guys know this,
and you tell your customer, hey, I scratched it, We're
going to bring it over, and they're like, no, I'm
going to bring it to my body shop. They have
every right to do that.
Speaker 5 (01:27:36):
Absolutely, you don't.
Speaker 4 (01:27:38):
They can't force you to use who they want. It
sounds like your nephew Alex agreed, but it looked like crap.
So I mean it needs to be done right. So
that's kind of where it's at. I understand. The only
thing I'm worried about is Pride saying, hey, we told
them to bring it back because we already paid whatever
body shop that was, and they were going to tear
it down and fix it the right way. But now
(01:28:00):
that two vehicles out of state. But I don't think
that that's Alex's problem. I don't. I think if the
truck had to leave, if someone scratched it at a
good Year or Firestone here and I'm just here visiting,
I don't have to wait around a month.
Speaker 3 (01:28:14):
I mean, that would be an absurdity.
Speaker 4 (01:28:15):
Agreed, So Alex, we're gonna get you back on soon
as we hear back from Pride. I don't know if
that'll be in the next hour, in fifteen minutes or not.
And then if they're not going to stand up and
do it, all they have to do is pay this.
It's not a big deal. It's fifteen hundred bucks. For
God's sake, it's nothing. I mean, really, it's nothing. So
they should just pay it and be done with it.
(01:28:37):
But if they don't, will help you at least paperwork wise,
not legal advice wise with small claims court, because I
think the second what do you think would happen? The
second he has a buddy walk in there and serve them,
what do you think happens?
Speaker 24 (01:28:52):
Well, you know they'll probably want to settle it right away.
Speaker 5 (01:28:55):
I agree.
Speaker 4 (01:28:56):
I agree, one hundred percent. All right, three oh three seven,
one three eight, two, five, five to five. Jim had
a comment on the boiler. We had a guy call up.
He got a estimate from Plumbline thirty four thousand, and
they were going to redo all the piping. They were
gonna It's just a top of the line system. Everything
sounded in order. Jim, what's your comment.
Speaker 25 (01:29:18):
Yeah, Mark, I just got a boiler done, a steam boiler,
and I know you advertised for plumb Line and stuff. Yep,
they were an absolute joke.
Speaker 20 (01:29:32):
When I call them.
Speaker 25 (01:29:32):
They don't even do boilers.
Speaker 4 (01:29:34):
When did you call them?
Speaker 25 (01:29:35):
I had it done a year ago in September.
Speaker 4 (01:29:41):
Well, I don't know why they wouldn't have done him
back then, but okay, they.
Speaker 25 (01:29:46):
They sent out guys. He did not know why I
was looking at. I'm sorry that. But on twenty four
to seven I also called them. They didn't do the
steam boilers either. Got it, And I did my home,
I did my homework and stuff.
Speaker 4 (01:30:00):
I got Hey, Jim, hold on a second, Hey, Deputy Bow,
what's the steam boiler?
Speaker 7 (01:30:05):
Is that just any boiler that they may not do?
Steam boiler? At the caller called it a little bit ago,
was a hot water boiler?
Speaker 4 (01:30:12):
What is the steam boiler?
Speaker 6 (01:30:14):
Steam Boilers are basically a tea kettle. It actually makes
steam like a locomotive. Oh, so, so they probably there's
a lot more liability with steam.
Speaker 5 (01:30:22):
And there's so.
Speaker 4 (01:30:23):
Jim, just because those two companies don't do them. I mean,
I don't think that makes some bad companies whatsoever.
Speaker 16 (01:30:30):
I understand.
Speaker 25 (01:30:31):
Well, it's just the guy that is sent out. And
I had trouble even trying to get an estimate for him.
Speaker 15 (01:30:38):
Got it from them.
Speaker 25 (01:30:39):
It took me three times. But anyway, just off the hook,
I had an estimate of forty four thousand on my
steam boiler and stuff, and I thought it was right.
But I did my homework, looked around, and I actually
had it put in for half that price at twenty thousand.
And they did an awesome job.
Speaker 3 (01:31:01):
Well, good deal, man, that's a good deal.
Speaker 10 (01:31:03):
That was.
Speaker 16 (01:31:04):
That was with Blue Sky.
Speaker 3 (01:31:05):
Blue Sky.
Speaker 4 (01:31:06):
They used to be on our referral list until I
kicked them off.
Speaker 25 (01:31:10):
Yeah, I imagine now, But they did an awesome job
for me, and it's worked good.
Speaker 4 (01:31:16):
And yeah, we got Actually it's funny. I'm not going
to let you talk about him anymore, and I'll tell
you why, Jim. There was a period of time we
had a very big and I mean very big complaint
on them and they wouldn't do anything. I don't know
if they're owned by different ownership, now that's possible. Even
in the last year. How long ago was Blue Sky
on referral issues and we had a horrible breakup. I
(01:31:38):
basically literally kicked him off.
Speaker 8 (01:31:40):
Yeah, I got it was they were on for a
few years.
Speaker 4 (01:31:43):
But yeah, it's been a while.
Speaker 8 (01:31:45):
Oh it's been a while.
Speaker 5 (01:31:46):
I don't know.
Speaker 4 (01:31:47):
So I want to say this. I don't know if
they're owned by the same people or not, but when
I had dealings with them because of a caller, it
did not go good. Like you're explaining, I'm glad you
had any good experience.
Speaker 8 (01:31:59):
I think it was COVID.
Speaker 3 (01:32:00):
Mark, Yeah, I think it was pre COVID Joe.
Speaker 15 (01:32:03):
Yeah.
Speaker 4 (01:32:03):
So, but here's the other deal, Jim, you did a
great job. You did your homework, you did your research,
and you found a good price. I mean, and they
ended up doing a good job. Kudos to you, my friend.
All Right, I got to take this break. Brian cost
I'm putting a gas line into a gas stove. We'll
talk about that and then Greg actually is going to
be next, and then Brian. So you guys hold type
(01:32:25):
of a used car purchase. We're gonna have one line
open three zero three seven to one, three eight, two
five five any questions, and then Kevin Coukin, We're going
to talk about something very important about voiding warranties on
your car. You get a three year, thirty six thousand
mile on a new Honda, you get a ten year
on a Hondai and you avoid it and you did
(01:32:47):
nothing wrong, but technically you avoided it. Very important stuff.
Speaker 13 (01:32:51):
Hold on, yeah, ripped up bad news.
Speaker 2 (01:33:08):
You need advice so you don't have the come running
just as fast as we can. Show Shooter's gonna help.
Speaker 3 (01:33:17):
Come man, This is the Troubleshooter Show.
Speaker 4 (01:33:22):
No Tom Martinez, welcome, Welcome to the only show of
it's kind. We're here to solve problems, answer questions, take complaints.
Speaker 3 (01:33:28):
It's Cardy.
Speaker 4 (01:33:30):
I'm the Troubleshooter Show. By the way, Kevin Hawkinson Studio
with us and Jesse Schillinger. He's from Honest Accurate in
Colorado Springs, two different locations. What kind of warranties are you?
Part of the NAPIS system too?
Speaker 18 (01:33:44):
We are three years thirty six thousand miles.
Speaker 4 (01:33:46):
Three year, thirty six thousand miles on everything you do,
and Kevin, you're the same. Yeah, Nason White nationwide, three year,
thirty six thousand miles and you do it through the
napis system too.
Speaker 18 (01:33:57):
Ours is through tech net, same kind of thing, yeah,
everywhere system.
Speaker 3 (01:34:01):
Yeah, so listen to that.
Speaker 4 (01:34:02):
Both these shops shared in Auto tech dot com. Honest
accurateauto dot com. Once again, that's Pike's peak region. Guys,
we were talking. Now I'm gonna get right to the phones.
But Kevin, this is important information to give out. You
are running into warranty problems where people have not looked
at the fine print in their warranty agreements at say what.
Speaker 5 (01:34:24):
They're changing their own oil instead of paying grease Monkey
or shop like Jesse or Mine or you know, or
Walmart for that matter, anything, and the documentation is a problem.
They can't document services required to maintain their warranty.
Speaker 4 (01:34:38):
So what happens is and listen to this.
Speaker 3 (01:34:40):
This is crazy.
Speaker 4 (01:34:40):
You buy a brand new vehicle and you're supposed to
get an oil change, let's say every five thousand miles
or every one year five thousand, whatever it is these days,
and you miss one, or worse yet, you don't miss it.
You decide to save a few bucks, You run out
to checker, you buy the oil, you buy the filter.
Speaker 3 (01:34:58):
You do it yourself.
Speaker 4 (01:35:00):
Ten twenty thousand dollars dot at miles down the road,
your engine goes out, your transmission goes out. Something happens,
not related to the oil change. Just a problem, sir.
They bring it in to the dealership, or bring it
in if it's like an aftermarket war exactly, and they say, okay,
proof you had an oil change.
Speaker 5 (01:35:21):
Everything for service records, first thing, before they even send
an adjuster, service records.
Speaker 4 (01:35:26):
And showing a receipt for buying some oil. At a
fact at O'Reilly's means nothing.
Speaker 18 (01:35:30):
Means nothing used to doesn't work anymore, so boom.
Speaker 4 (01:35:34):
Then all of a sudden, that three thousand dollars warranty
you paid for when you bought the used car, or
possibly the manufacturer's warranty on a new one is now
worthlessless And if you look at the small print, it
says it it does. What kind of language do they
use to argue professional services?
Speaker 13 (01:35:51):
Different?
Speaker 4 (01:35:52):
All kinds of professional that's a good one. Oh, I'm sorry, sir,
Are you a technician? And you go, well, no, I'm
an accountant. Well, then what do you do doing an
oil change?
Speaker 5 (01:36:00):
For sure?
Speaker 3 (01:36:01):
God, that sucks.
Speaker 5 (01:36:02):
And what they do is they just shut down the
portal because we'll send information back and forth and then
we log onto the portal to see something. It's gone.
It's gone, just zero. No, that's it. Answer is no.
Speaker 3 (01:36:14):
The answer is no, no service records.
Speaker 18 (01:36:16):
If you've ever called an extended warranty, it's a good
hour and a half hole just to get somebody.
Speaker 4 (01:36:20):
Yeah, and you've I've always said this people, if you
do not know the shop you're dealing with and their
record dealing with these aftermarket warranties, you better pick a
shop like Kevin's or like a Choice record.
Speaker 5 (01:36:32):
This service thing, I'm out for nine zero.
Speaker 4 (01:36:36):
No, no, no, here's what I'm saying.
Speaker 8 (01:36:37):
No.
Speaker 3 (01:36:38):
Outside of that, let's say they have all their oils.
Speaker 5 (01:36:40):
We'll get you done. Yeah.
Speaker 4 (01:36:41):
Yeah, these guys. We always say how bad these warranties are.
But the number one issue is get it to a
shop that deals with them and knows what to say
and probably more important, what not to say, what not
to say.
Speaker 18 (01:36:53):
I was gonna say, I'm sure Kevin has somebody he
deals with the I have a phone number I call
ye and it still takes me an hour to get
through them, but I have a get absolutely they know they're.
Speaker 4 (01:37:02):
Not going to stick it to you. It's right and
same with you, Kevin. Just I'm being honest. People, If
you have an aftermarket warranty, for the life of me,
please please, please please bring it to a shop that
knows what they're doing. Greg, what's going on with this
used car purchase.
Speaker 12 (01:37:19):
It's not used car purchase. I was looking to purchase
the used car, and I had some models in mind,
and I wanted the guys opinion of these models.
Speaker 5 (01:37:30):
Yeah, go ahead.
Speaker 12 (01:37:30):
So I'm looking for.
Speaker 19 (01:37:32):
Twenty twenty twenty one to twenty twenty three, about thirty
five thousand miles specific and the vehicles I'm looking at
our GMC Arcadia, Jeep, Grand Cherokee, Ford Explorer, or Chevy Traverse.
Speaker 5 (01:37:52):
Oh, they're all about the same. I would think within
that year miles you should still have some warranty, factory warranty,
so I think you should be okay and any of those.
Speaker 4 (01:38:02):
Yeah, when you say that mileage, did you say that
thirty three thousand or whatever because it would still be
under warranty. Was that your thinking?
Speaker 12 (01:38:10):
No, I'm just looking for something that doesn't have a
lot of miles on it.
Speaker 11 (01:38:14):
Yeah, okay, Yeah, that's the idea.
Speaker 12 (01:38:17):
I mean I don't want to buy.
Speaker 3 (01:38:18):
Okay, guys, I'll be straight up.
Speaker 4 (01:38:22):
Come to your head.
Speaker 3 (01:38:23):
Which one do you choose it?
Speaker 18 (01:38:24):
I would put Jeep last, I would because yeah GMC
next naturally, Yeah, Chevy.
Speaker 3 (01:38:32):
You're going to tell us at the Acadia.
Speaker 18 (01:38:35):
Traverse, I believe, he said, and then escape.
Speaker 5 (01:38:38):
Okay for.
Speaker 3 (01:38:41):
Yeah, they all have issues.
Speaker 18 (01:38:42):
They all have their own main issues. Like that's just
cars nowadays. It's really when it gets to that point
when you're dialed in on what you want, then it's
a matter of getting in driving it. What do I
feel comfortable?
Speaker 3 (01:38:51):
And what am I change out?
Speaker 5 (01:38:53):
That's it, absolutely, Hey and Greg.
Speaker 4 (01:38:55):
The other thing you might think about is call up
our friends over at JFR. They can source anything for
you new cars, use cars. You're looking for something specific enough,
you just call up Rod over there and go, hey,
I'm looking for this, and he'll put the feelers out.
Speaker 3 (01:39:11):
Man.
Speaker 4 (01:39:11):
He can check inventory all over the country, but make.
Speaker 18 (01:39:14):
Sure you get a pre purchase inspection no matter what.
Speaker 19 (01:39:17):
Somewhere independently, If the guys had a choice what would
they be looking at in a mid size SUV toyote Hunda.
Speaker 18 (01:39:26):
There you go.
Speaker 3 (01:39:27):
I'm not arguing, yep, Okay, thank you, you got it.
Speaker 5 (01:39:32):
Greg.
Speaker 4 (01:39:32):
Thanks for holding so long too, man, I appreciate it.
Three oh three seven one three eight two five five C.
I'm I love Hondis for that kind of vehicle. And
I'll tell you why. The one hundred thousand mile ten
year warranty. I always sell them and they're bumper to
bumpers sixty Now I'll say this about Hondis, and they're
getting a little better, but the reality is you don't
want to keep them much over one hundred. You're going
(01:39:53):
to have an engine or transmission problem, and absolutely will.
Speaker 18 (01:39:57):
They're one of the most stold vehicles. So if you
want your cars, don't one buy you one of them.
Speaker 3 (01:40:01):
Well some of them, yeah, some of the earlier they were.
Speaker 4 (01:40:03):
They were the number one. I think it was the
I think it was a Santa Fe one of them.
Maybe it was a Tuesday, the Key Optima, Yeah, and
the Optima. I mean basically you could get in there
with a screwdriver and start it.
Speaker 18 (01:40:17):
That's why you got to remember they build Kias on
Mondays and Tuesdays, shut the factory down Thursday and Fridays
the Hondai's.
Speaker 4 (01:40:22):
Guy, I have done so good with them, Yes, Susan yah.
Speaker 8 (01:40:25):
We have a U two be question on when to
get a break job and how much. Roughly on a
twenty eighteen wrap four all will drive with sixty one
thousand miles, So how often and about how much does
it cost to do that?
Speaker 13 (01:40:40):
Well?
Speaker 4 (01:40:41):
Hold on here if I want to know even a
more basic question. When you do a break job. Back
in the day, we would pull the rotors off and
we'd put them on a lathel and we threw them
up put them back on, so you'd redo the lining
or the brake pads. You'd turn the roadors or turn
the drums or whatever you call it with the drums,
and that was break job. Now, if the rotors were
(01:41:01):
under spec then you would have to sell new rotors.
My understanding now is almost everything's composite and it's cheaper.
If not the only way to do it is to
replace the rotors. So if someone comes in needing pads,
do you guys instantly sell rotors? Is that how it
works now?
Speaker 18 (01:41:18):
We do almost every time, almost every time.
Speaker 4 (01:41:21):
How about drums? If you even see them anymore.
Speaker 18 (01:41:24):
Yeah, that's that's a different story. But we don't see
them as much. But if we're into that deep and
this car's got one hundred and eighty to two hundred thousand,
we're probably gonna do the drums.
Speaker 4 (01:41:32):
So a typical break job, I'm not talking if they
go metal to metal and they need calipers, consists.
Speaker 18 (01:41:37):
Of what pads, rotors, labor, slide pins. You got to
loop those. That's a big thing that people don't do.
They don't take there's a part and slide them. Then
you have a break card that wears out on even.
Speaker 3 (01:41:49):
And then how about break pad material?
Speaker 4 (01:41:51):
Now we talk in everything ceramic, semi metallic, organic, is
that even a thing anymore?
Speaker 5 (01:41:56):
Organic? Organic's gone? But you know factor platform, whatever the
factory recommends for the platform.
Speaker 3 (01:42:03):
Oh I didn't know that.
Speaker 4 (01:42:04):
So they'll actually say ceramic or whatever. Yep, and then
just go ahead, SUSA. No, Just so how much on
a very general I realized every single car is different.
Speaker 18 (01:42:14):
Plan on spending six hundred bucks per exel, Yeah, you
know one on the other side.
Speaker 8 (01:42:18):
Of that, should you do it at a certain mile inge,
wait until your breaks start sounding funny.
Speaker 18 (01:42:23):
If you drive sixty k and it's all driving up
and down the highway, you're probably gonna be good for
another ten thousand. If you drive sixty k and it's
all in town, you probably do.
Speaker 5 (01:42:31):
I've seen people go through them in forty Yeah.
Speaker 4 (01:42:34):
A break check's easy, right, yeah, and then yeah, free
you you're all shops. But is your still that little
metal piece that'll hit the roador first to start warning you, hey,
you better get it done.
Speaker 18 (01:42:44):
Not all cars have it, not only that they break
off so easy. Now people will hit it one day
and it's gone the next and they're.
Speaker 5 (01:42:50):
Like, I thought I heard it, but the noise went away.
It must be okay it stopped. Yeah.
Speaker 4 (01:42:54):
And most shops that do those kind of work, I
mean they're going to look at your brakes. I mean
they are now. If you gave your oil change has
done at Walmart or some of these quick loops that
don't do break jobs, they're not going to look at it.
Speaker 15 (01:43:05):
Right.
Speaker 18 (01:43:05):
You go to a shop like ours, we're going to
give you a report with everything in there. Even if
you're not do it. I'll tell you where you're at.
Speaker 5 (01:43:11):
We'll show you pictures of the wear and everything on it.
Speaker 4 (01:43:13):
I know people that have my car a Tesla, not
just mine, but any model Tesla with well over one
hundred and fifty thousand. The brakes are still seventy five percent.
Speaker 5 (01:43:23):
You guys know why doesn't use them?
Speaker 4 (01:43:25):
It doesn't use them. It slows down basically almost all
the time, completely by itself because we're charging.
Speaker 15 (01:43:31):
Now.
Speaker 18 (01:43:31):
Don't you do your annual maintenance on your Tesla that
includes removing those and cleaning them, lubing them and putting
back in.
Speaker 4 (01:43:37):
No, I haven't done anything, zip and I have nothing.
I haven't done one oil change.
Speaker 5 (01:43:44):
On it either.
Speaker 13 (01:43:45):
You're in good shape, all right?
Speaker 4 (01:43:47):
Three oh three seven one three eight two five five?
Hey Brian, what is going on?
Speaker 13 (01:43:53):
Mark?
Speaker 5 (01:43:53):
Yeah?
Speaker 15 (01:43:53):
Oh?
Speaker 4 (01:43:54):
And Michelle? I promise you're up next. Here's what I'm
looking at, Michelle. Look at this ticket for leaving a
scene driving while impaired. We might have to get one
of our attorneys on. I'm sorry, Brian, go ahead.
Speaker 11 (01:44:05):
Yeah, I'm just curious. I'm not ready to buy a
gas stove for my wife.
Speaker 4 (01:44:10):
And I'm sorry, buy.
Speaker 8 (01:44:12):
What gas stove for Christmas?
Speaker 2 (01:44:14):
Isn't that cute?
Speaker 11 (01:44:15):
Christmas?
Speaker 15 (01:44:16):
Oh?
Speaker 4 (01:44:16):
I was gonna say, is her birthday coming up? Is
it Valentine's Day already, keep going, Brian.
Speaker 24 (01:44:21):
Does it sound like you already the vacuum cleaner for
last year's birthday.
Speaker 4 (01:44:25):
Yeah.
Speaker 11 (01:44:26):
We've got a simple glasstop stove now, and she doesn't
like it that much. For one, it's hard to clean,
and for two, doesn't cheat evenly. Yeah, so she's always
wanted gas. So I said, you know what I'm gonna.
I'm gonna pull the trigger and get one of.
Speaker 4 (01:44:38):
I'm gonna let Susanne say something real quick, gas versus electric.
Speaker 3 (01:44:42):
Susanne.
Speaker 8 (01:44:43):
Oh yeah, I was telling Brian when I was fielding
his call. I said, you know, I haven't had gas
stove up until this current house we've been in for
the last ten years, and if I don't have to
go back, I never will. I love gas.
Speaker 4 (01:44:56):
It does so fast, it cooks so much more even
it is, She's gonna absolutely love it. And Brian, I
want to say this and I'll get to your question.
I was kind of joking about you buying her a stove.
Let me tell you something. Some of the best gifts
I've given Susanne and she'll acknowledge it, like literally a
new refrigerator. She absolutely loved it, and seriously I'm not kidding.
(01:45:19):
I mean, Tom gives me crap all the time about it,
but some of those things are you know, no one
needs a refrigerator that makes round ice balls, but we
have one. I don't know why, but she loves it.
But Brian, hold on, let me take this break. I
promise you are coming right up. We're going to figure
out what your question is. We're going to get it answered.
(01:45:39):
Then we're gonna help Michelle out, and then Mike's got
a couple questions, and then whoever online too, you hold
on as well. This is the Troubleshooter Network.
Speaker 13 (01:46:07):
That never ends.
Speaker 4 (01:46:09):
Three oh three seven one three eight two five five
three zero three Martino, We have got so much cooking
today it's absolutely insane. But I got to tell you
about a great company that I have personally been talking
about for a very very very very very very very
long time, Denver Region. I went on their weight loss,
(01:46:29):
the GLP ones at the early stage of November, I
think around November sixth I took my first shot. By
the way, the SHOT's nothing, you don't even feel it.
But I lost forty pounds actually, I think forty five
pounds in eight months. In eight months, and I'm going
to disclose something for the first time, I quit taking
(01:46:50):
the shot. How long's it been, Susanna month? Basically about yeah, about.
Speaker 8 (01:46:55):
Mid mid since we came back from bak really.
Speaker 4 (01:46:59):
Yeah, since we actually a little before, actually a little before,
so over a month.
Speaker 3 (01:47:04):
But I've got good news.
Speaker 4 (01:47:05):
A lot of people who have gotten off of it
put the weight back on. I've been able to keep
it off and it hasn't been killing me. So it
helped me get down to weight. And then I'm off
of it and I'll just keep talking about it as
we go. But so far, so good. Now we just
got back from Vegas, so I put on about three pounds,
but other than that three pounds that I'll have off
real soon.
Speaker 5 (01:47:25):
I love it.
Speaker 24 (01:47:27):
The most valuable part of it for you is that
it taught you better eating habits, and it helped you
forget the old unhealthy eating habits.
Speaker 4 (01:47:35):
Yes, it's it's like cheating though. And I want to
say this, and by the way, I used Denver Regen,
that's who I was talking about. Less than three hundred
bucks a month, I mean, that's why that includes the doctors,
the meds includes everything less than three hundred bucks and
it's like cheating D So like when you're on it,
you don't feel hungry. You simply don't feel hungry, which
is great, I mean especially I mean if you're super obese.
(01:47:58):
I started at two thirds. Now I'm down to like
basically one ninety. And that's kind of my fun zone.
That's where I like it. Right about there and what's
really Nutso you don't feel hungry and you feel full.
They kind of go hand in hand. So it is
like cheating, it really is. But you're absolutely right because
when you're not hungry and you're not craving pizza, you're
(01:48:19):
not craving ice cream, so you're not craving the carbs.
What's interesting is you really do start going, well, I
really don't care what I eat. I might as will
eat broccoli, or I might as well have an apple. Well,
I'm being serious because I could, really I could kind
of care less what I ate. In fact, a lot
of times I'd be like, oh my goodness, I haven't
ate in a day or so I got to eat something.
(01:48:39):
So you're not gonna eat like a slice of pizza.
You're gonna eat whatever you do. You really do start
eating better because you start going I need to give
my body the nutrients. You're not thinking of the fun
part about eating the savory or the sweet. You're just
thinking nutrients. I want to eat something that's healthy because
at all basically he tastes the same to me.
Speaker 24 (01:49:01):
Now, yeah, you lost the habit for recreational eating.
Speaker 4 (01:49:05):
That's a good way to put it. But Denverregen dot com.
I didn't mean to turn that into a commercial, but
it's true, Denver Regen dot com. Now let's move on here.
Speaker 8 (01:49:14):
So Brian online one and then Michelle online three.
Speaker 4 (01:49:17):
Brian, what is going on with this gas line? So
you're going to buy your wife a new stove. She's
going to a gas stove over the old electric of
whatever kind. So what's the question for us?
Speaker 11 (01:49:29):
What kind of cost would I have in running the idea?
I would assume it's going to be a straight pipe,
hard pipe from the actual tea all the way up
to where it gets installed, which is approximately ten to
twelve feet.
Speaker 4 (01:49:41):
Well, you just got to hire a plumber and get
a quote on it. It's going to be like anything else,
you're going to have multiple different things.
Speaker 5 (01:49:47):
I would go ahead, Well, it depends on whether the
basement's finished crawl space. I mean whatever he's going to
be as cat. Yeah, where is it?
Speaker 11 (01:49:54):
It's underneath the house. It's in a walkable crawl space.
Speaker 5 (01:49:57):
Okay, it's not finished.
Speaker 4 (01:49:59):
So they would come, but they would come right up
from the crawl space through the floor.
Speaker 11 (01:50:03):
Right there, right, Yeah, you could easily drill a hole.
Speaker 4 (01:50:06):
And then you're saying how long would the run be?
Speaker 11 (01:50:09):
It's about ten to twelve feet, Susan, who can.
Speaker 3 (01:50:12):
We get on?
Speaker 4 (01:50:12):
That would give us a quote over the phone on
that uf oof oof not plumb line. Who's who's a
straight up plumber we have that does nothing but plumbing?
How about father and daughter? Aren't they plumbers?
Speaker 8 (01:50:25):
No? How about maybe Euro. I don't know if he'll
come on the air, but'll text. He'll text me.
Speaker 3 (01:50:30):
No, no, get Dmitri.
Speaker 4 (01:50:31):
Hold on, hold on, I've got the perfect Companymitar Tumitar.
Hold on, not Dmitri. You know, I'll tell you a
real funny story, Kevin, real quick. So I'm sitting here
and I've got a meeting in my head after the
show for a future advertiser.
Speaker 3 (01:50:46):
Okay, this is.
Speaker 4 (01:50:47):
About two months ago. In my head it's Dmitri and
I'm thinking he's like, well, can we meet it to
studio after the show, And I'm like, yeah, that's so weird.
Though he's in all the time. I mean, we can
talk about it time. But whatever, we'll meet afterwards. Let's
meet downstairs. We'll meet down in that break room downstairs.
So that day comes and he wasn't here, and I
(01:51:09):
go down to meet him after the show to meet me,
to meet you. I really thought I was meeting you,
and it wasn't him. It was Dimitar and not Dmitri.
You both have weird names, so my brain puts you together.
So I go down there and I'm like, oh, this
makes sense. I had no idea why Dmitri wanted to
talk about advertising, but you do own your own company,
(01:51:32):
so I thought maybe you truly wanted to start advertising.
So I didn't know, but I really did think it
was you. Anyhow, I digress. We're going to figure that
out now the next call we're going to go to.
This sounds unbelievable, Michelle, What is going on with you?
Speaker 17 (01:51:48):
Yeah, thanks for taking my call. A couple of nights ago,
I was in a small wreck with my car and
was cited for a driving while of the ability to
be impaired careless driving, as well as leaving the scene
of an accident.
Speaker 4 (01:52:08):
Oh that's not good. No, it's not those are big accusations.
Let me let me ask you a few questions, though, Michelle.
Kind of what happened, Like you you ran into a
parked car and left, or you scrape something? I mean, really,
just to the best of your ability, what happened?
Speaker 17 (01:52:28):
Yeah, to the best my ability, I had taken half
an ambient and drove and was driving through the store
and sites wiped the car.
Speaker 4 (01:52:40):
Did you tell me do you have a prescription for ambient?
Speaker 19 (01:52:44):
Yes?
Speaker 4 (01:52:45):
You do, I mean a valid prescription. Yeah, okay, that's good.
It's not good you took and drove. I mean you
should know better. But anyhow, that's good. I thought you
were talking about your intoxicated with alcohol or marijuana or something.
So why did you leave the scene or you really
don't remember? I know, ambient can have very strange effects
on you.
Speaker 17 (01:53:06):
Yeah, why did I leave the scene? It was just,
you know, advised by the police and everybody else, I
just get the car into impounds. It's not drivable.
Speaker 11 (01:53:16):
They have the car.
Speaker 17 (01:53:17):
Isn't drive a bull we need.
Speaker 3 (01:53:19):
To So it was a pretty bad wreck.
Speaker 17 (01:53:22):
Yeah, I mean my car was you could you could
drive it, but would would be good?
Speaker 10 (01:53:28):
It wouldn't be good.
Speaker 4 (01:53:29):
And it said you got to ticket for you said
you got a ticket for leaving the scene? How did
that look?
Speaker 17 (01:53:35):
I don't exactly know why they said that, To be honest,
I wish I knew a little bit more about why.
Speaker 25 (01:53:42):
Why they thought that.
Speaker 4 (01:53:43):
Well, I can tell you a little bit of what
I know just from all my dealings with Joela's era
and all the callers that have called up. First of all,
you really need to reach out to Joe. You have
to have an attorney going through this. But did you
take some kind of blood test I assume there at
the scene. Yeah, okay, so they did take a blood test,
(01:54:05):
So you did not deny that. At no point did
you deny either a breathalyzer or a blood test? Is
that true?
Speaker 17 (01:54:12):
No, I never deny it.
Speaker 4 (01:54:14):
That's good because then that's almost basically an automatic here.
But Joe could have helped you with that. You really
do need an attorney. Those are some pretty large allegations.
Now Joe is going to be able to listen to
the entire story, and by the way, he works for
the kind of situation you have with flat rate pricing.
He's going to tell you how much it is upfront.
(01:54:36):
He also will give you the ability to make payments.
There's all kinds of same Mark.
Speaker 8 (01:54:40):
He's also very familiar with the Douglas County court system
and that's where this happened.
Speaker 4 (01:54:46):
Oh it is Douglas Hylands Ranch, she said, Michelle. He
knows everybody in all those courts there. He's going to
get you the best deal possible. You cannot really talk
to these people anymore outside of the statement you already gave.
You've got to hire an attorney. Is that basically why
you called?
Speaker 26 (01:55:04):
Yeah?
Speaker 17 (01:55:04):
I think that's why I called in to wonder, like
any thoughts on Like, listen, I've never I've never gotten
a speeding ticket, I've never paid bill late. I never
you know, this is something.
Speaker 4 (01:55:16):
That's what did the injuries look like in the other vehicle?
Speaker 15 (01:55:22):
None?
Speaker 5 (01:55:22):
Oh?
Speaker 3 (01:55:22):
Thank god?
Speaker 4 (01:55:24):
That that makes a huge difference right there. If this
truly is your first defense and you did not deny
the blood or breath test and you get with Joe,
I'm not saying he's going to get you off.
Speaker 5 (01:55:37):
Don't.
Speaker 4 (01:55:37):
Don't get me wrong, not one hundred percent off, but
i'd be I there's in my opinion, there's no way
you'd ever have any jail time out of this. And
maybe depending on your record, I'm going off of what
you're saying. If you have a clean criminal pass, you
might even make everything go away like it never happened,
after say a year of staying out of trouble. But
you got to have the right attorney. Don't let the
(01:55:59):
d or whoever you're dealing with in the DA's office
believe that you don't need an attorney. You're crazy. Whatever
they're offering you is nothing compared to what Joe can
get for you.
Speaker 17 (01:56:11):
Okay, all right, yeah, I just want to another best
direction to go.
Speaker 15 (01:56:15):
It's going to give me to best.
Speaker 4 (01:56:16):
I'm going to put you on hold. Best direction is
Suzanne's gonna pick up. She's going to give you Joe's number,
and you're gonna call right away. I know he I
was going to have him on air for you, but
literally he was getting on an airplane. So call his office,
give your name, phone number. Joe's going to reach back
out to you. Do not mess around with this. This
is your life. I don't care if you are guilty
of something. You need the best defense possible, the best deal.
(01:56:40):
That's Joe's Era free Martino.
Speaker 15 (01:56:50):
People.
Speaker 4 (01:56:50):
Please do not forget. That number works on and off
the air, even over the weekend. You can leave a
message sometimes we'll pick it up. But three zero three Martino.
Please use that number and then help HLP at troubleshooter
dot com. You can always send us questions if you're
just looking for a referral. Help at troubleshooter dot com.
Speaking of a great referral, I've had these people out
(01:57:12):
most people I talk about I've used. I can say that.
And when you hear other shows, really you hear Dave Ramsey.
You know that guy's in so many markets. You think
he's actually used a lot of those people. Of course not,
it'd be impossible. You don't use a garage company like
one Clear Choice Doors in Colorado if you live in Vermont,
it just doesn't happen. I have personally used one Clear
(01:57:33):
Choice Doores, and these guys are great. They have some
of the best prices out there. Whether you're looking for
an entire garage door, something fancy, something basic maybe after
a hailstorm, or if you're looking for a new opener.
They have it all.
Speaker 13 (01:57:46):
They have it all.
Speaker 4 (01:57:47):
They even have the sidewinders, and they have great prices.
They have multiple showrooms up and down the front range.
Go to one Clear Choice Doors dot Com, one Clear
Choice Doors dot Com. Now, who are we moving here
to well Line for?
Speaker 8 (01:58:04):
I think it's Mike has been holding the longest. I'm
hoping we can get to both calls today as Hey, Mike,
what's going on with you?
Speaker 15 (01:58:11):
Mike?
Speaker 21 (01:58:12):
Yes, yes, Mark, I'm in West Denver and I need
someone with a dwell meter or feeler gauge who could
put points condenser in rotors on a in the distrivery
on a three fifty Chevy V eight.
Speaker 3 (01:58:29):
Mike, I think what year is it?
Speaker 21 (01:58:31):
What year's a Chevy the engine there's a three point fifty,
but it's in a fifty seven.
Speaker 4 (01:58:36):
Yeah, you call all the time. We've told you bring
it down to like Sheridan. We don't know any mobile
mechanics that even have that equipment. Jesse, I don't know
if we've ever asked you, do you No? I mean,
we just don't know anybody that's going to do it mobile.
Speaker 5 (01:58:50):
Mike.
Speaker 4 (01:58:50):
I mean I know you've answered this question before.
Speaker 5 (01:58:53):
Yeah, we'll probably putting new batteries in the dwell meter
hasn't been used in a while.
Speaker 3 (01:58:56):
But yeah, you can do that at a shot.
Speaker 4 (01:58:58):
But he's not going to do it mobile now, Mike,
I just don't know who would do it mobile.
Speaker 3 (01:59:02):
I'll tell you what though.
Speaker 4 (01:59:03):
Let me put you on hold, Suzanne, get Mike's number,
and I'll put it out there.
Speaker 8 (01:59:07):
Kelly has his number like four times now.
Speaker 4 (01:59:10):
So if anybody out there knows a mobile mechanic that has.
Speaker 5 (01:59:13):
What is it called it a twelve meter that's at
the points and that can.
Speaker 4 (01:59:16):
Set his points or install points. Whatever Mike is looking
to do and wants to make a few bucks, email
us at help at troubleshooter dot com and maybe, just
maybe we can figure something out for Mike.
Speaker 3 (01:59:29):
He calls a lot.
Speaker 4 (01:59:30):
I think, uh, I think he likes Grandpa's.
Speaker 13 (01:59:33):
I don't think so.
Speaker 8 (01:59:34):
Mark, I told you what I thought.
Speaker 4 (01:59:37):
Hey, Vic, what's going on with you?
Speaker 10 (01:59:41):
Hy?
Speaker 20 (01:59:41):
Mark?
Speaker 22 (01:59:42):
I had a situation where we had a leak in
our bathroom. The wax wings that go around the bottom
of the toilet failed and we had a leak down
into our basement.
Speaker 12 (01:59:58):
Uh.
Speaker 22 (01:59:58):
It was relatively small area. It's a drop ceiling. It's
forty four by forty six by nine inches, got it,
And we do have some white and blue mold in there.
And I recall Tom saying that ninety nine percent of
molds are not harmful.
Speaker 4 (02:00:18):
Yeah, but you got to get rid of it no
matter what, because it grows. Did you already cut the
food source off? Did you stop the leak?
Speaker 16 (02:00:25):
Yeah?
Speaker 22 (02:00:25):
Stop the leak?
Speaker 5 (02:00:26):
Okay?
Speaker 22 (02:00:27):
And I was wondering if we do have a Clorox
brand of it's a spray that will kill mold, but
I didn't know if I should use that until somebody
checking the mold would want to take a live sample.
Speaker 4 (02:00:45):
Yeah, I don't know about the live sample, you know
how I'd like to ask, just because he knows a
lot about mold. Is Mark Schamansky genesis just a way
to kind of kill it yourself. That's really what you're
looking at doing. And you want to make sure, of
course it's not toxic. But hold on, uh, let me
let me think about this over the break. Just hold tight,
(02:01:18):
all right? Three O three seven one three A two
five five. I'm gonna say it again. Help at troubleshooter
dot com. Help Help, Help at troubleshooter dot com. You
can email that anytime. Don't forget three oh three Martino.
Mark Schamansky Vic called up. He had a toilet leaking,
and basically it was on the wax ring and it
created some mold underneath there. He stopped the food, he
(02:01:40):
stopped the water, so it's eventually gonna starve out and die.
He was thinking he should just spray it with something.
And basically I'm gonna let him ask you straight up, Hey, Vic,
ask your exact question, and Mark, I have him up,
but do it real quick. I got about three minutes.
Speaker 22 (02:01:57):
Yeah, I had quite glue mold. I was just wondering
if I should use like a chlorox spray that kills
mold or should I leave it go so it can
be analyzed.
Speaker 4 (02:02:08):
But the water is definitely done, right Vic, It's done? Okay, Mark,
What do you think?
Speaker 3 (02:02:14):
Man? I mean, let's not is it just is it
just a real small area?
Speaker 22 (02:02:20):
Yeah, it's forty four by forty six instance.
Speaker 5 (02:02:24):
Oh god, it's nothing, okay.
Speaker 11 (02:02:26):
I would just take a bucket of water and throw
a couple.
Speaker 3 (02:02:29):
Of capfuls of bleach in there and just use an
old rag or paper towels and just wipe it down.
Speaker 16 (02:02:35):
Do not spray it.
Speaker 25 (02:02:36):
With anything.
Speaker 3 (02:02:37):
Spray will cause the mold cells.
Speaker 16 (02:02:40):
To go fly in the air.
Speaker 11 (02:02:42):
You know, wear yourself a mask and just wipe it
up and clean it up.
Speaker 22 (02:02:47):
Okay, we're gonna need somebody to fix it and take
a look at it. Do you also fix the ceiling?
Speaker 6 (02:02:56):
Sure we can take care of being kind of repaired.
Speaker 15 (02:02:58):
If you want us to clean the mold, we can
certainly do that for you.
Speaker 4 (02:03:01):
Yeah, let's do Vic, Let's do that. I'm gonna give
you Mark's number. It's Genesis Total Exteriors. I mean, but
they do work inside and out, and Vic, you're in
great hands. I'll tell you this straight up. Mark's done
a ton of work for Susanne and I over the years.
Speaker 13 (02:03:15):
In and out.
Speaker 4 (02:03:16):
Make sure, Hey, Mark, I appreciate you coming on, man,
but we are up against some music. Make sure VIC
gets that number. But everybody else's out there Genesis Total Exteriors. Listen,
we're gonna be back kicking ass on Monday, hopefully with
some really good updates for you. Don't forget three ZHO
three Martino.
Speaker 3 (02:03:34):
Thank you.
Speaker 4 (02:03:35):
Kevin Cockin shared a auto tech dot Com Jesse Schillinger
Honest Accurate auto dot Com. We'll see everybody Monday.
Speaker 26 (02:03:46):
Tom Martino at Real Tom Martino, and stay connected with
all of us at six thirty k kayhow dot com
and on the iHeartRadio app.
Speaker 3 (02:03:54):
This is Denver's tump station, six thirty K House
Yea ripped up bad news. Need advice so you don't
have to.
Speaker 2 (00:12):
Come running. Just as fast as we can, show Shooter's
gonna help come Man.
Speaker 3 (00:20):
Dix is the Troubleshooter Show. No Tom Martinez.
Speaker 4 (00:24):
Well, welcome my friends to the only show of its kind.
We're here to solve problems, answer questions, take complaints, try
to get your life a little bit better. If you
have any issues, we want to hear from you.
Speaker 3 (00:35):
All though.
Speaker 4 (00:36):
It is Car Day. I love Car Day. Every Friday
we talk cars. We talk car ripoffs, we talk car purchases,
car repair, you name it. Kevin Cokin shared in Auto Tech.
Welcome Kevin.
Speaker 3 (00:50):
How are you Mark?
Speaker 5 (00:50):
Happy Friday?
Speaker 4 (00:51):
Happy Friday? What happened to Jesse? We have Jesse honest, accurate,
Colorado Springs, multiple locations, but he disappeared. I think he
hopped on the phone real quick something.
Speaker 5 (01:02):
I had a call.
Speaker 4 (01:02):
You know how that works. It doesn't matter what's going
on when you own a business man. Sure you got
to answer that phone.
Speaker 5 (01:08):
Jack, you got the leash. It gets you.
Speaker 4 (01:10):
Deputy Bow sitting across from me, ready to go to
work for you. Hey, by the way, Deputy Bow, what
a great job I've got to recap this. Here's what
this guy did for this lady.
Speaker 5 (01:20):
It was his pick.
Speaker 4 (01:21):
Spectacular, spectacular outcome. This poor woman lost her husband. He
actually committed suicide last year. Small child, the kids like
what five six? Yeah, running around you know, like any boy,
just running around like crazy. She's got her hands full,
very little money. Furnace totally went out. It was made
like in nineteen eighty five by who was it?
Speaker 3 (01:43):
Like White?
Speaker 4 (01:43):
Westinghouse is a magic chef Magic shep. Don't they make
like microwaves and stuff ovens? Do they still manufacture?
Speaker 6 (01:54):
They've been out of Magic Chef's been out of business
probably thirty year, twenty five years.
Speaker 4 (01:58):
That's crazy. So this thing was so it was nuts.
Plus it was rusting. Even if you could attempt to
put it together. I'm sure that heat.
Speaker 5 (02:05):
Exchange you're dangerous.
Speaker 4 (02:06):
It was probably dangerous at this point. But Deputy Bow
found a great guy. What was his name again?
Speaker 5 (02:12):
I talked to him.
Speaker 6 (02:13):
Doug ed Brookman's HVAC and he put in a brand
new top of the line furnace.
Speaker 4 (02:20):
For and he also fixed her air conditioner.
Speaker 6 (02:23):
Right, And I told Naked, we're not doing the air conditioner.
We just gonna get you by at the heat. But
Doug took the extra time. He's in the leak and
he fixed your air conditions.
Speaker 4 (02:33):
We're gonna get him up on the referral list, probably
over the weekend. I'll get him up. But man, what
a great deal. So, I mean, that's fifteen twenty thousand
dollars we got knocked out in the last.
Speaker 3 (02:42):
Day or two.
Speaker 4 (02:43):
Then the other good one. Hey, Suzanne, when she's back
in there, would you ask her, Hey, babe, do me
a favor, reach out to Mike Wink just by text
and see if that woman's ready to file BK. I'm
not going to recap that right now, but that was
another huge one. We're talking. This woman was facing foreclosure
(03:06):
on the thirtieth of this month, six days away, and
this scumbag, that's what I'll call him, lowballed an offer
on the house for one hundred and sixty five thousand.
The houses worth three hundred thousand maybe more. I mean,
this guy came in and tried to swoop it up.
She would have been left with maybe ten grand after
(03:28):
she paid the banks off. But we think and I'm
not gonna claim. I'm not going to claim this one's
done yet, but we think she's going to end up
with one hundred and fifty thousand dollars going forward and
no more bills. So let's let's hope and pray for
her there.
Speaker 7 (03:45):
And Frank's going to help handled sale.
Speaker 4 (03:48):
Oh yeah, Frank, Yeah, Frank Duran's involved in Mike Wink
with the wink. Actually I used to it was wink
and wink. Now what's it called just wink? Yeah, it's
the Wink Law. So anyhow, those those guys are both
on our referral list and they're doing a salad for
this lady. But we do have one line open. I'm
gonna jump right to the phones. Three oh three, seven
(04:09):
to one, three eight, two five five. You've been ripped off,
taken advantage of. You need some help. We are here
to help you. We get results, We get them day
in and day out. If you need help. Three oh
three Martino, Suzanne, who do you want me to go to?
Speaker 8 (04:23):
First line to Catherine was first, Hey.
Speaker 4 (04:26):
Catherine, what is going on with you? Hi?
Speaker 9 (04:29):
I'm Catherine, Thank you for taking my call. Sure, My
my husband's been in law enforcement forever twenty six years,
and when he just got deployed and we were planning
for it, and anyway, my main situation is we took
a truck to an autoshop to the habit repaired if
(04:52):
they mispiagnosed it. And with the government shut down and
everything going on, you know, pretty broke.
Speaker 4 (04:58):
Hey, Catherine through an hold on a second. I mean, I.
Speaker 3 (05:02):
Really feel for you here.
Speaker 4 (05:03):
I hear the tears coming through. But let's kind of like,
let me ask you some questions and let's kind of
focus on it, attempt to take the emotion out of
it just for this minute. I get you're in a
bad mind and your husband's deployed. I get all that.
But where where did you take the vehicle? What shop
was it?
Speaker 9 (05:22):
It went to a Lake Arbor Auto and you know,
we completely support community businesses.
Speaker 4 (05:28):
And where is where is Lake Arbor Auto?
Speaker 9 (05:32):
It is in Westminster, nine land for six Marshall Place.
Speaker 4 (05:36):
Okay, that's fine. And why did you take it in?
What were the symptoms?
Speaker 9 (05:41):
So what was going on? It was leaking you know,
below a lot, and.
Speaker 4 (05:45):
Was it leaking oil or was it leaking like.
Speaker 9 (05:48):
Coolant like transmission oil.
Speaker 4 (05:51):
Transmission fluid? And what kind of vehicle is it?
Speaker 9 (05:54):
It's an F one fifty and we it's used vehicle.
What year is We bought it over at Sterling Auto
and they're wonderful.
Speaker 3 (06:02):
What year is it?
Speaker 9 (06:03):
It's I don't have the year in front of me.
I'm sorry. I came in the middle of this. Actually
it's a twenty eighteen forward one.
Speaker 10 (06:12):
Fifty, that's it.
Speaker 4 (06:13):
And how many miles are on it?
Speaker 3 (06:14):
Roughly?
Speaker 4 (06:15):
Do you know?
Speaker 9 (06:16):
Over one hundred thousand, okay, but.
Speaker 4 (06:18):
Low one hundreds, yes, all right, So it started leaking.
Was it still driving?
Speaker 3 (06:23):
Okay?
Speaker 4 (06:24):
Was it shifting? You just noticed now the shifting was
or is.
Speaker 9 (06:27):
A hard shift?
Speaker 3 (06:28):
Got it?
Speaker 10 (06:29):
You know?
Speaker 11 (06:29):
With it?
Speaker 9 (06:30):
So we bought a warranty with it, because you know
you do that when you buy his vehicle. Dealership's wonderful.
I just came in the middle of it, and I
went over and I told them, you know, it's still
doing the same thing.
Speaker 4 (06:42):
But hold up, hold up, let's let's back up a little.
So you noticed transmission fluid. You noticed it wasn't shifting right,
So you brought it over to Lake Arbor Auto and
they diagnosed it as.
Speaker 9 (06:55):
What so their first diagnosis was like I'm saying, that
was three thousand dollars. They just said, oh, you know, well,
it's we're going to check the fluid leak and the
hardshift transmission, and we got it all fixed. And I've
got the statements in front of me.
Speaker 4 (07:11):
And how much was it?
Speaker 12 (07:14):
How much?
Speaker 5 (07:14):
Yeah?
Speaker 3 (07:14):
How much did they charge you?
Speaker 4 (07:17):
Three thousand, sixty one point one And did the warranty
take care of that?
Speaker 9 (07:23):
No, the warranty paid eight hundred and fifty on their portion.
Speaker 4 (07:26):
It only paid eight hundred and fifty, So you came
out of pocket roughly twenty two hundred. Yes, And what
did they do? Did you send us those invoices?
Speaker 13 (07:36):
Do we have a copy of those by email?
Speaker 14 (07:38):
I did?
Speaker 15 (07:38):
Oh?
Speaker 4 (07:38):
You did send them over?
Speaker 16 (07:40):
I did?
Speaker 4 (07:40):
Okay, So let's we're going to look at those on
the break which is coming up. So you pick it up,
you pay the twenty two hundred. I am a little.
Speaker 9 (07:50):
Actually it was three thousand sixty one twenty one was
my portion.
Speaker 4 (07:53):
I got it out of curiosity because we've already gone there.
Why didn't the warranty cover the whole thing?
Speaker 3 (08:00):
Well, I don't know.
Speaker 9 (08:02):
There's certain things that they do cover and things they don't.
Speaker 4 (08:05):
But again, we'll figure that out when we look at
the paperwork. You said, so you brought it home and
was it shifting? Okay when you literally.
Speaker 9 (08:12):
Left, it was still a hard shift. But the good
thing is the warranty company sent out two inspectors. Yeah,
and they drove the track and checked it and they
said what they're saying on the first diagnosis and the
second were incorrect, and they found all you know that
you need a new transmission and you have all these issues.
And I thought, you know, my husband's in the Middle East,
(08:34):
and I.
Speaker 10 (08:35):
Get in the chemic.
Speaker 4 (08:36):
All right, hold on, hold on a second. I want
to look at these invoices and we're going to come
right back to you after this. Three oh three seven
one three eight two five five, Alex and Ron, you'll
be up after all right, three oh three seven one
three eight two five five. I thought I was going
(08:58):
to say one line open, but but keep that number,
keep trying. We want to help you. I want to
go directly back to Catherine. And Catherine, here's my question
for you. You had a problem with the shifting. Did
you bring it in or was your husband around at
the time before he got to Ployden.
Speaker 5 (09:16):
He brought it in, he did.
Speaker 9 (09:18):
He looked under reviews to find under the warrants.
Speaker 4 (09:21):
He got it so he brought it in. They contacted you.
We looked at all the paperwork guys for the thirty
eight hundred bucks, Kevin or Jesse.
Speaker 3 (09:31):
What did they do?
Speaker 4 (09:32):
I'm a little confused looking at it because her main
problem was hard shifting and a leak at the transmission, right, Catherine,
That's what I saw, Yeah, And that's what it says
on the invoice. It says check for hard shifting and stuff.
Speaker 3 (09:46):
What do you make of? What did they do?
Speaker 12 (09:48):
Well?
Speaker 5 (09:49):
All's I see as they fixed leaks. I don't see
where they addressed the hard shifting. They didn't refer it's like.
Speaker 4 (09:53):
A valve cover gasket or oil pad and gasket.
Speaker 5 (09:56):
They did a thermostat, they did the front pump, and
the transmission. They did you know, fluid leagues. But they
didn't address any codes or anything for the transmission. They
even list.
Speaker 4 (10:05):
Any none and it was shifting really bad. So at
that point you pick it up, it's still shifting hard.
And then you said someone else came out and looked
at it. Was that the warranty company, Craig.
Speaker 9 (10:17):
They sent two inspectors out because they were concerned about
the cost that they were charging us, so they went
out and they drove it and they said, not even close.
You need to have a complete the transmission needs to
be replaced.
Speaker 10 (10:36):
You got a lot of problems.
Speaker 4 (10:37):
So let me ask you guys something. Kevin Jesse, what
they did that has to do with the transmission on
that invoice for thirty eight hundred bucks, what is that part?
Speaker 3 (10:47):
That pump?
Speaker 4 (10:48):
Is that internal in the transmission? Yeah, so that's inside,
so they had to take.
Speaker 5 (10:53):
Not inside necessarily, they have to take transmission out to
access it.
Speaker 4 (10:56):
Yes, okay, but that has nothing to do with rebuild it. Right,
So basically they did one part that was probably causing
the leak. Catherine, did it stop leaking after they did
that pump?
Speaker 10 (11:09):
No?
Speaker 9 (11:09):
I actually at six fifteen yesterday morning, I got up
to drive it out to Sterling Auto, which is like
an hour and a half away, and I broke down
and then I had to have it total.
Speaker 3 (11:20):
Well, when you broke down, what happened?
Speaker 17 (11:23):
It was leaking.
Speaker 9 (11:24):
It was in the hard drive. And the owners, you know,
they're wonderful at string they said, if you get here,
we'll get everything.
Speaker 8 (11:32):
You know repair.
Speaker 4 (11:33):
Wait a second, the transmission failed? Is that what ended
up failing? When it broke down?
Speaker 9 (11:39):
I don't. I don't know. All I know it was
leaking so bad, and so got it took back to
my house and then the tow company came picked it
up and drove it out there. So that's another three
hundred and twenty five dollars.
Speaker 4 (11:52):
So wait a minute, do we know what's wrong with
it yet? From Sterling?
Speaker 3 (11:55):
Did they look at it today?
Speaker 9 (11:57):
The inspector, they had the mechanics over at Sterling. The owner,
his name's Ryan. He said, we're going to fix everything
for you. You don't have Tory, but I just want
this auto company.
Speaker 4 (12:11):
Well hold on a second to So they're going to
fix everything for free, or they're going to try to
get the warranty company to pay for the transmission.
Speaker 9 (12:18):
I I don't know. I think you're correct.
Speaker 3 (12:22):
What does that mean?
Speaker 4 (12:23):
You think I'm correct?
Speaker 9 (12:25):
They're gonna I think the warranty company is working directly
with Sterling.
Speaker 4 (12:30):
Maybe, but you're out of pocket. Hold on, forget about
whatever the warranty page. You're out of pocket almost three
two hundred dollars.
Speaker 3 (12:37):
With Lake Arbor.
Speaker 4 (12:40):
Yes, And what do they say when you've talked to
him and say, hey, it broke down. Now I got
to bring it somewhere else. Did they tell you to
bring it back to them? I mean, tell me fill
in the blanks there.
Speaker 9 (12:49):
General manager was a very adamant with me, and you're
not getting any money back, and you know you're we're
done here.
Speaker 4 (12:57):
Did he say to bring it back so they could
fix it though?
Speaker 9 (13:01):
Oh no, he did not offer it to house at fixed.
He was more angry that I took the truck.
Speaker 4 (13:07):
And then wait, wait, wait, what do you mean by
took the truck? That's a big thing. What does that mean?
Speaker 9 (13:12):
Well, I I picked up you know, my husband's truck.
I drove it back and I had a hard time
even you know, the shifting.
Speaker 4 (13:20):
Like I told you, it's a hard Yeah, Catherine, hold on,
hold on what I'm trying to figure out here? Though,
when you said you picked it up, you mean you
went down there, paid the money because they said it
was done and you left. You didn't just show up
and take your truck.
Speaker 9 (13:33):
Oh no, no, no, oh everything was paid.
Speaker 4 (13:36):
So everything was normal. Then when you started having the
exact same problems, then you called back up and talked
to the general manager who said what.
Speaker 9 (13:47):
He He was very angry and told me, why would
he be angry?
Speaker 4 (13:51):
At that point, though, I don't understand. I used to
own shops. These guys own shops. If a customer picks
up a car then calls you and says, hey, it's
doing the same thing, why would he be angry right
then and there? Or did something.
Speaker 3 (14:06):
Lead up to that?
Speaker 11 (14:06):
Well?
Speaker 9 (14:07):
I told him, I said, this is what's happening with it.
It's leaking, it's and you you. I've had got two
statements from you. The first one was a misdiagnosed and
I just want to be rambursed and I'm you know,
I'm just doing my best.
Speaker 3 (14:22):
Hey, Catherine, what do you mean by it?
Speaker 4 (14:23):
Let's let's visit that misdiagnosed problem. So you said you
had two statements from him, which one was a misdiagnosis?
Did you guys see that?
Speaker 16 (14:33):
Yeah?
Speaker 9 (14:33):
The first one was, you know, whatever they did, it
didn't work, and it drove worse when I picked it
up it was not even driving.
Speaker 4 (14:43):
Then you brought it back again correct and then they
still couldn't fix it.
Speaker 9 (14:47):
No, and then they want all this. You know, I
sent a second statement to you. Do you want another
three thousand dollars not happening?
Speaker 3 (14:56):
This is crazy?
Speaker 4 (14:57):
What do you see in there, Jesse, you get on
that mic.
Speaker 18 (14:59):
Look at the two statements. So I see now that
the first one was from eight twenty seven.
Speaker 4 (15:03):
That's is that for the thirty nine hundred bucks or whatever?
Speaker 18 (15:07):
Looks like they did yees? Yes, yeah, the thirty nine And.
Speaker 3 (15:12):
What did they do that has to hold on, Catherine?
What did they do that has.
Speaker 18 (15:15):
To do it to transmission on that one that we
were talking about, hunt the pump yep?
Speaker 4 (15:19):
Okay, So then what's the second one? After she brought it.
Speaker 18 (15:21):
Back, that's when they wanted to do the timing covery
steal y.
Speaker 4 (15:25):
Wait, they didn't even talk Wait a minute, so when
you brought it back to second time, they didn't even
look at the transmission.
Speaker 5 (15:32):
No, they said the transmission was fine. There's no problems
at this point.
Speaker 4 (15:36):
They said it was fine and shifting fine and tried
to sell.
Speaker 5 (15:39):
Her what sell her timing?
Speaker 18 (15:41):
Timing covery?
Speaker 3 (15:41):
Did you buy that stuff from them?
Speaker 19 (15:44):
No?
Speaker 3 (15:45):
This is you know what I hate when shops do that.
Speaker 4 (15:48):
So you brought it back for warranty, worked the same
problem and they tried to sell her.
Speaker 18 (15:52):
What So when she brought it back, it says check
for leaks and check transmission and their note says codes
and no codes shifting. Fine, at this time there is
a league timing cover needs to be done and then
it goes into all this work.
Speaker 4 (16:06):
But you didn't pay them for that crap, right, she
did not know, So then what happens? You go and
pick it up and it's still not shifting. Right, did
you like grab the GM bias hair and say, come
for a drive with me.
Speaker 9 (16:19):
You know, I'd love to do that.
Speaker 18 (16:22):
So the first one was thirty nine hundred and the
second one they want another three thousand.
Speaker 4 (16:26):
So they wanted to go seven grand in and she
has according to her, she has the same problem. So
when you told them, did you call back after the
second time and say, hey, it's still doing the same
damn thing I did, and what is it?
Speaker 3 (16:41):
And then what did the GM say?
Speaker 9 (16:44):
So I had, I had called several times, I sent
emails and I copied everything, but the GM was let us,
you know, you bring it back again. I'm like, absolutely not.
You know, I'm you you. Everything you're showing me is
that I owe you money and you're not fixing.
Speaker 4 (17:00):
Then when did now this part's important, Then when did
these inspectors from the warranty company get involved and tell
you that it was misdiagnosed and it needed to rebuild transmission.
Speaker 9 (17:15):
I had contact her name's Kate, and I sent that
in my email and she said, the red flags were
all over. We're sending inspectors out to check out the truck.
Speaker 4 (17:24):
And where did the inspectors check it out?
Speaker 14 (17:28):
Over there?
Speaker 9 (17:29):
And they drove it, they got under it, They went
through the whole thing at Lake Arbor.
Speaker 4 (17:33):
Yes, and they said it needs a new transmission, which
should be covered under the warranty. Right, yes, okay, but
why why didn't the inspector tell them it Lake Arbor
they misdiagnosed it. Did they even tell them that?
Speaker 9 (17:49):
No, they didn't contact them because I picked.
Speaker 10 (17:51):
Up the vehicle.
Speaker 4 (17:52):
I got you. Then you brought it to Sterling where
they're going to fix it. Hold on, I get this, Suzanne.
Let's try to get these people on. I don't want
to call clowns. But according to everything Catherine told me,
I mean, are you guys on the same page as
I am. This is a bunch of crapressed the transmission.
Speaker 3 (18:10):
They never addressed it.
Speaker 4 (18:11):
And we have another shop which I'd like to verify Sterling.
In fact, Deputy Bow let's get Sterling's information.
Speaker 3 (18:19):
Susann will get it to you.
Speaker 4 (18:21):
Make a call over there and just verify it needs
a transmission.
Speaker 3 (18:25):
And these coal I'm not.
Speaker 4 (18:27):
Going to say it yet, these people at Lake Arbor
Auto in Westminster misdiagnosed it. I want to make sure
that's correct. And let's give these people an opportunity to
come on Suzanne and state their side of the story
right after this.
Speaker 3 (18:49):
And hold tight.
Speaker 4 (18:50):
We've got so much going on right now. We've got
bo He's calling over to Sterling. I want to verify
a few things with where the truck is now, and
then Suzanne literally on with that Lake Arbor Auto. So
I want to see what they have to say. When
she's off, we'll figure that out. So I want you
to hold tight. Three oh three seven one, three eight,
two five five. We do have one line open, Alex,
(19:13):
you'll be after Ron. Ron. What's going on?
Speaker 15 (19:16):
Yeah, I was just.
Speaker 20 (19:17):
Calling regarding some predatory pricing in my opinion, as far
as Buber is concerned.
Speaker 4 (19:24):
As far as Uber, did they charge you for like
a cleaning fee or what are you what are you
referring to?
Speaker 12 (19:30):
Now?
Speaker 10 (19:31):
They what they do?
Speaker 20 (19:32):
I don't know if this is new But I looked
on on ai and it was saying that a lot
of people are asking and complaining about it. But they
charged like eleven dollars, ten to fifty to eleven dollars
to go to the grocery store. Then you go buy
all your food and you try to get a return
trip back and they charge you thirty bucks.
Speaker 4 (19:50):
Give me more specifics, meaning like, are you going? How
many blocks are you going from your house in a
neighborhood and an apartment? Where are you going.
Speaker 20 (19:59):
To le It's five miles each way, so the first
trip they charged ten eleven bus.
Speaker 4 (20:04):
Yeah, but are you going You're going from your house right?
Speaker 15 (20:08):
Yeah?
Speaker 4 (20:08):
Okay, then you're going to where? Just to Walmart, King Souper's.
Where are you going out here?
Speaker 20 (20:15):
I'm in Georgia. It's called publics.
Speaker 4 (20:17):
Oh publics? Hell, yeah, I know what publics are, man.
They're huge out there, the good grocery chain actually, So
I get it, and then when you leave it's thirty
bucks and you're saying you're saying, yeah, you're saying they
jacked the price up on the way back, knowing you
have groceries. Is that kind of what you're thinking.
Speaker 10 (20:36):
Well, yeah, exactly.
Speaker 20 (20:37):
They know you need a ride home, and they know
you have groceries, and groceries are perishable.
Speaker 4 (20:41):
So let me explain, Ubert. I mean, it could very
well kind of be doing that.
Speaker 3 (20:46):
But it's a little different.
Speaker 4 (20:48):
A lot of people are going to be or a
lot more people are going to go from the grocery
store to somewhere else than from somewhere else to the
grocery store. Meaning people don't sit in front of your
house getting an uber to go to the grocery store.
So there's not a lot of demand that five miles away.
But the grocery store in general, especially if it's a
(21:09):
busy one, has a lot higher demand, which drives up
the price. It's basically called surging when it comes to uber.
If you come out of a concert. I've come out
of a Raiders game at Allegiant Stadium, and my god,
the uber that cost us fifteen dollars to go from
Green Valley to Allegiant is now one hundred and forty
(21:32):
dollars to get back. Now that's a lot more drastic.
And we've exited concerts. Same thing. If you go to
a place it's busy, it's always going to be more
is it nefarious? No, I think it truly is supply
and demand. Although he does make a good point, maybe
maybe they do go it's a grocery store.
Speaker 11 (21:53):
Let me finish up one thing.
Speaker 21 (21:54):
The sut change everything in.
Speaker 11 (21:55):
Your eyes, goohead.
Speaker 20 (21:56):
When I've talked to the Uber drivers about this, and
I told them, yeah, okay, they're they're getting four dollars
out of the ten dollars on the way there, and
they're getting four dollars to return. Uber's charging thirty They're
supposed to give them roughly half, and they're keeping all
the difference.
Speaker 4 (22:15):
I don't know if that's the money that I don't know.
You know what, we have a lot of people that
listen to this show. I would love an Uber driver
or someone that does Uber, not lyft but Uber.
Speaker 20 (22:26):
Four of them tell me the same thing.
Speaker 4 (22:28):
Yeah, I'd never hear that trip. So why okay, let
me ask you. Then, let me ask you something for real, Ron,
Why the hell would anybody drive for Uber?
Speaker 15 (22:38):
Then?
Speaker 4 (22:38):
Why for four dollars? For four dollars? Why would anybody
do that?
Speaker 20 (22:44):
Because they can make up to one hundred and fifty
a day and there's nothing else that can apparently do
other than Uber.
Speaker 11 (22:50):
In their situations.
Speaker 4 (22:51):
A lot of them are handy four dollars for a
five mile ride. I just I just can't believe it.
I want to hear from a new driver, I really do, I,
honest to God, want to hear from an Uber driver.
It's a very interesting thing you brought up, but I
need to hear that firsthand. That if the ride is
ten dollars, they get four dollars. If the ride is
(23:13):
thirty or forty dollars, they get four dollars. Doesn't sound
right to me. In fact, I'm almost calling BS on it.
Not that you're lying, but I think the drivers probably
have an ax to grind with Uber, is why they're
saying it. But hell, man, I might have someone call
me any minute and actually say the same thing. So
I want to hear that. Three zho three seven, one
(23:35):
three eight two five five. If it's busy, please call back.
I mean, let's do it now. Suzanne is off with
Lake Arbor. We're gonna hear what they had to say,
and Deputy bow is in there talking to Sterling to
verify that transmission. Suzanne, what did the folks say at
Lake Arbor about Catherine?
Speaker 22 (23:56):
Okay?
Speaker 8 (23:57):
So, Mark, first off, The guy was really nice. Okay,
he wasn't on the defensive or anything, but he just said,
look at she has already threatened legal action, so I
won't be talking about this.
Speaker 4 (24:07):
So he doesn't want to come on. What was his
name was that Danny?
Speaker 13 (24:10):
Uh?
Speaker 8 (24:11):
The gentleman I talked to was Austin excuse me, Austin Austin,
and he was very familiar with her case and just said, look,
she threatened legal action, so we're not going to talk
about it.
Speaker 4 (24:21):
Okay, Well you know what she did something better than
threatening legal action. She called me we're going to talk
about Austin in the gang at Lake Arbor right after
this trick seven one three A two five five. I'm
(24:45):
a little perturbed, as they say, I don't.
Speaker 3 (24:48):
Like these guys.
Speaker 4 (24:49):
I'll tell you this is my opinion. Lake Arbor Auto
in Westminster. In my opinion a couple things, and I
want people to explain why my opinion is this way.
So this lady brings in the vehicle, actually her husband did, who,
by the way, is now deployed to the Middle East
fighting for this country. Okay, he brings it in for what,
(25:09):
guys hard shifting in leaks right, yesaks correctly, and they
sell them thirty nine hundred dollars worth of stuff. She
goes and picks it up, not the husband because he
got deployed while they had it. Then what happens is
it's doing the exact same thing. She calls up, They
say bring it back. She brings it back. They don't
(25:30):
even look at the same problems according to their invoice.
They say there is no problems with the shifting and
try to sell her in additional.
Speaker 18 (25:38):
What three thousand dollars worth of fluid leaks.
Speaker 4 (25:41):
Three thousand bucks worth of other stuff that has nothing
to do with the transmission shifting?
Speaker 3 (25:46):
Correct?
Speaker 15 (25:46):
Correct?
Speaker 3 (25:47):
Yeah, so that's crap.
Speaker 4 (25:48):
In the first place, she goes and picks it up,
it's still doing the same thing, shifting like crap. Then
eventually she gets in touch with the warranty company. They
send people.
Speaker 3 (25:59):
Out to look at it. The people at the warranty.
Speaker 4 (26:02):
Company, Catherine, tell you it was misdiagnosed and it actually
needs a transmission correct correct. Okay, hold on, that's all
I'm going to put her back on old. So then
she goes, I'm sick of these clowns. I've already tried
to bring it back multiple times now with the same problem,
and this time I'm going to bring it to Sterling,
(26:22):
a whole different company that's going to take care of it.
With the warranty company that told her it needs a transmission.
First of all, God bless the warrant tea company. We
never hear that from warrn T companies that they stepped up. Yeah,
so these people charged her thirty nine hundred, didn't fix anything,
did it need the one pump? Probably don't know, don't
really care, because when she brought it back with the
(26:45):
same problem, they tried to tell her there was no problem.
Then as she's driving it to Sterling, listen to this,
as she's driving it there, catastrophic failure in the transmission.
Is that correct, Catherine, the one that they fetched and
couldn't find it any problems with broke down on the
way to the other shop, right, Yeah, okay, so now
(27:06):
it's hit the other shop cost her another three hundred
bucks to tow. Suzanne reached out over to Lake Arbor, Otto, Westminster,
and they didn't want to come on the air because Catherine,
whose husband once.
Speaker 3 (27:18):
Again is deployed to the Middle East. Guess what they.
Speaker 4 (27:21):
Said to Suzanne. Well, she threatened.
Speaker 3 (27:24):
What they say, Suzanne, Well.
Speaker 8 (27:25):
He just said, look, she threatened legal actions. So at
this point where we cut off all.
Speaker 3 (27:30):
Communications, say suck. I'll tell you what.
Speaker 4 (27:33):
I want everybody out there to call them up. I'm
gonna give their phone number out and let's see if
we can't get through to them. I want you to
do a real service and give them a review of
this circumstance with Catherine whose husband once again is deployed,
and that does mean a lot. Okay, it means a lot.
(27:53):
Why are these people not doing anything? Thirty nine hundred dollars. Now,
let's talk about when it went in the first time.
What codes were in there? Jesse, I want everybody to
follow this story you had. You don't have to say
what codes. But there was two transmission.
Speaker 18 (28:08):
Codes, codes for transmission.
Speaker 4 (28:09):
When you have a transmission shop or an automotive shop
and a vehicle comes in with those codes, what do
you do, Kevin?
Speaker 5 (28:17):
A lot of times it's going to need a transmission.
Speaker 4 (28:18):
A lot of times it's going to need a transmission.
One is an overheating one and the other one does
point to the pump. Sure, so to diagnosi this, what
would you have done if it came into your shop.
Speaker 5 (28:29):
Well, you know, I don't falt it for starting with
the pump, you know, because you try to do the
less repairs you can. You don't want to shoot it
an eight thousand dollars transmission if you can fix it
with an eight hundred dollars pump.
Speaker 4 (28:39):
But wouldn't you test drive it to see if again testing?
Speaker 5 (28:42):
I'm going to certainly listen to the customer the second
time back and not upsell another repair about not try.
Speaker 3 (28:48):
To sell her a timing bell cover or whatever the.
Speaker 5 (28:50):
Hell they tried to instead of addressing her issues.
Speaker 4 (28:52):
No, they tried to milk her out because now her
husband's not around, she doesn't know anything about cars.
Speaker 3 (28:58):
The guy's deployed.
Speaker 4 (28:59):
And in my opinion, and yeah, Lake Arbor, I can
have a damn opinion. And in my opinion, you guys
suck seven two zero. Is that their shop number, Suzanne,
or is that a cell number?
Speaker 13 (29:10):
Oh?
Speaker 8 (29:11):
No, their shop number?
Speaker 18 (29:12):
Do you want me to give that out?
Speaker 13 (29:13):
Yeah?
Speaker 4 (29:13):
Yeah, give that out and replace it with the I
don't want to give some guy's cell number out yet.
Speaker 8 (29:18):
Okay, So the Lake Arbor Automotive and Truck, his name
is Austin asked for him three oh three four two
nine seven seven zero zero. That's three oh three four
two nine seven seven zero zero.
Speaker 4 (29:34):
Be nice to them, say what's going on here? She's
just looking for a little money back. And then I
want to tell everybody else one more piece of this puzzle. Guys,
when something comes in, you have what's called an hourly
rate or your shop rate, So you go to either
Mitchell or all Data or whoever, who do you.
Speaker 3 (29:51):
Guys use these cays both of them.
Speaker 4 (29:54):
So if we look up R and R on this pump,
what does it call for hourly.
Speaker 5 (30:00):
Depending on either six or ten speed, either two point
two or three.
Speaker 4 (30:04):
Hours, so either two or three hours. What did they
charge to install R and R this pump?
Speaker 5 (30:10):
Fifteen hundred bucks?
Speaker 4 (30:11):
Fifteen hundred bucks, So I am to believe Lake Arbor
Auto in Westminster has a seven hundred and fifty dollars
roughly in our charge.
Speaker 3 (30:22):
That's possible, I guess.
Speaker 4 (30:23):
So I don't think Lamborghini of Denver has that, But
I guess maybe the people at Lake Arbor charged seven
hundred and fifty bucks an hour. I mean, I guess
that's possible. But literally on their invoice it says R
and r the labor is that much fourteen fourteen ninety two.
But the book calls for how many hours? Two two
(30:44):
point two, So once again do that math. In my
humble opinion, Lake Arbor also gouged this woman, that's my opinion.
One percent.
Speaker 7 (30:56):
Sterling called me. They verified that it did need a transmission.
Speaker 4 (31:00):
So you talked to Sterling where the shop is now,
and it does need a transmission. That's what they recommended,
and they're trying to get it through the warranty company.
You you know what, people, Catherine, I apologize on behalf
of every honest shop owner out there. I'm gonna hammer
these guys and I'm going to keep trying to reach
out to them and get them to at least give
(31:20):
you some form of a refund.
Speaker 3 (31:22):
Do they deserve not.
Speaker 4 (31:23):
To get anything? Man my opinion, yes, but yeah, probably
not in most people's opinion. But I think they did
you wrong. I think they did you extremely wrong. They
did you dirty, to be quite honest, and that is
Lake Arbor Otto Westminster. This is all my opinion. Please
give them a call and give them a review. This
is gonna help them be a better company. In my opinion,
(31:46):
three oh three four two nine seventy seven hundred, Austin
three oh three four two nine seventy seven hundred. We
got a problem with the contractor. Katrina's got a workman's
comp issue that's a big deal. And Alex has a
problem with another automotive shop.
Speaker 1 (32:12):
Yea ripped off bad news. Need advice so you don't
have to.
Speaker 2 (32:25):
Come running. Just as fast as we can. Show Shooter's
gonna help.
Speaker 19 (32:30):
Come man.
Speaker 3 (32:32):
This is the Troubleshooter Show. No Tom Martinez.
Speaker 4 (32:36):
Welcome my friends to the only show of it's kind.
Speaker 3 (32:38):
We're here.
Speaker 4 (32:38):
Does solve problems, answer your questions, take complaints. By the way,
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quick and we're moving on. So Catherine, I'm gonna bring
(33:42):
you up real quick. But bottom line is, I'm gonna
free this lineup. We're gonna grab all your information. I'm
gonna have Deputy Dmitri reach out to you and discuss
kind of how we're going to move forward. And it's
a shot, that's all it is, is a shot. But
I get to talk about them all the time because
we're gonna be doing this small claims action. So hold on,
(34:04):
and we're not gonna give you any legal advice. We're
not attorneys, but we have well, my goodness, between myself
and Dmitri. I can't even think of how many claims
we filed. I can't even tell I honest to god,
I would say between twenty and forty. But listen, here's
what happened for people just joining us. Catherine's husband, who
(34:25):
has been recently deployed to the Middle East, brings there
twenty eighteen f one p fifty with roughly one hundred
thousand miles to Lake Arbor Auto in Westminster. They look
at it and write on their invoice the reasons it's
there is hard shifting and leaks. They come back and
say it needs a pump for the transmission. Ultimately she
(34:48):
buys the pump. The pump was fifteen hundred dollars to install.
This is my problem number one. Fifteen hundred bucks to install.
Speaker 3 (34:56):
But it calls for.
Speaker 4 (34:57):
How many hours guys are and are in the book
twenty three two to three hours. So you would have
us believe that Lake Arbor is somewhere between five and
seven hundred and fifty bucks an hour, which is insane.
I mean, I don't think Denver Ferrari is that much
an hour, but I don't know so. But that's just
the pricing part. The more important part is. She goes
(35:17):
and picks it up. Her husband dropped it off. He
gets deployed. She picks it up. It's doing the exact
same damn thing. It's shifting hard. She calls up. They
say bring it back. She brings it back, and right
on the second invoice it says doing the same thing.
And I'm paraphrasing, check for hard shifting. They say, no,
there is no hard shifting. But you could also use
(35:38):
another three thousand dollars of crap. And I'm going to
call it crap because it wasn't related to the transmission.
It was stuff to do with the timing cover or
blah blah and whatever, nothing to do with why she
brought it back. So what can I say? She picks
it back up. Meantime, while it was there, the warranty
company that paid a fraction they only paid like eight
(36:01):
hundred out of the thirty nine hundred from the invoice,
shows up at Lake Arbor. According to Catherine, they look
at it and they say, hey, these guys misdiagnosed it
and it actually needs a transmission. That's what they told you, right, Catherine,
the warranty company.
Speaker 16 (36:16):
Correct.
Speaker 3 (36:17):
Yeah, So listen to that.
Speaker 4 (36:19):
So she's sick and tired of dealing with them, the
warranty company. Are they the ones that said you should
go to Sterling by.
Speaker 9 (36:25):
The way, Oh I contacted Eye contacted the owners where
we bought it from.
Speaker 4 (36:31):
Yea, and they said go to Sterling. Yeah, no, no, no,
wait a minute, wait wait wait wait wait, Sterling Automotive
has your vehicle right now. They're going to have the
warranty company come in and you're going to get your transmission, right.
Speaker 20 (36:46):
I hope.
Speaker 4 (36:47):
So yeah, okay, okay, So I don't care if they
sell and repair, but it's back at Sterling. So she
goes to drive it there because she's sick of dealing
with these people because according to her own warranty company,
Lake Arbor Auto misdiagnosed it once again according to the caller,
and they don't know what they're doing, and they won't
(37:09):
even acknowledge it shifting hard. At this point, all they
want to do is upseller. That's what it looks like,
at least to me. So as she's driving it to Sterling,
the whole transmission blows up. She has to get it toad.
So now it's down there, the warrant company is going
to step in. It looks like or Sterling is going
to step in and they're going to get this thing fixed,
(37:29):
I truly believe. Oh and by the way, when it
first went in, there was multiple codes, and how would
you troubleshoot those codes?
Speaker 3 (37:37):
Guys?
Speaker 18 (37:38):
Lots of ways?
Speaker 3 (37:39):
Is there a TSB on this vehicle? By any chance?
Speaker 18 (37:41):
There's a TSB for a computer update on these.
Speaker 4 (37:45):
So a technical service bulletin, So any shop that knows
anything would go on and see if these codes have
any tsb's. Is that pretty normal, guys? Yea, And what
does a TSB say about the codes that she had
when she originally went in reprogram reprogrammed the transmission.
Speaker 5 (38:06):
Before any repairs?
Speaker 4 (38:07):
Did they reprogram the transmission? Doesn't It doesn't look like
they did. But if you have those codes and you
actually look for tsb's, what's.
Speaker 3 (38:16):
Your problems that are so severe?
Speaker 4 (38:19):
There's a tsby good because it's happening on all these vehicles.
So apparently they didn't even look because the number one
thing you should do is once again, yep, look for
TSPs and then program it according to this follow them. Yeah,
it followed the actual procedure, which they didn't.
Speaker 5 (38:35):
It it's the manufacturer who publishes them. They're the experts.
Speaker 3 (38:39):
It's insane.
Speaker 4 (38:40):
Then we call up just to make sure that she's
not misleading us, and they say Austin Austin and Lake
Arbor says, well, she was mad and threatened to sue us,
so we're not going to talk about it. Is that
basically what they said, Suzanne.
Speaker 8 (38:55):
Yes, she said they threaten. She threatened legal actions. So
they've just decided to cut communications off for now.
Speaker 4 (39:01):
Yeah, well okay, And so if you would like to
give them a true, really a true review, and I
think this helps companies, I really do. I'm gonna give
you their phone number. Be nice, call up and say, hey,
we don't like the way you treated her, or if
you do like the way they treated her, tell them that.
Be honest, seriously, be honest, don't be mean, don't cuss,
(39:21):
Just say hey, we're listening to this on six thirty
khow make sure they know where you heard of them.
Three oh three four two nine seventy seven hundred three
zero three four two nine seventy seven hundred. Now I've
got a big one coming up after this. Let's free
(39:42):
that lineup. We're gonna have one this this story coming
up is crazy. It's got to do with workman's com
and this young lady. I know her dad from way
back when I haven't talked to her dad. Her dad's
name is Donnie. He reached out to me after about
ten years. He listens to the show all the time.
But I used to own one of my good years
(40:03):
near where he worked, and he reached out and said, Hey,
my daughter works at a hospital and she had a
workman's comp claim. Now she does not have an attorney involved,
and we've got one of the best attorneys on for
this call, and I have a feeling she needs an attorney.
But she works at a hospital and she got injured
working there, and we're going to dive into that after this.
(40:26):
But I can't believe the way the hospital is treating her.
I mean, we're going to see what Cliff Fat and
our experts got to say, but I got to take
this break to give them both plenty of time. Cliff,
please hold tight. I promise you guys will be upright
after this. And then Tommy has got an issue with
Douglas County, and then Pride Autocare Alex. I promise soon
(40:47):
as we're done with Katrina and the attorney. You are next,
I promise, and Susanna will make me do it. One
line open, three zero three Martino, Katrina, Yes, Hello, Yeah,
(41:10):
I'm sorry. That was my bad. So you were working
really quick. I have Cliff at and our attorney listening.
Give me the quick story of how you got injured
on the job.
Speaker 19 (41:21):
So I got.
Speaker 14 (41:22):
Injured two separate times. So the first time I was
pulling a patient up in bed. We were short staffed
and I couldn't find any help to help pull the
patient up in bed, and so I went behind the
patient and pulled them up myself and instantly felt this
pain across my entire back. Got it, and I went
(41:45):
to Workmen's comp and I finished that case pretty quickly,
just because I thought I got better. And then shortly
a couple months later, I want to say, I re
injured my back at.
Speaker 4 (41:58):
Yes, and what happened to second time? And Cliff, any
questions you have, I brought you up, so you got
in hereed a couple of months later.
Speaker 3 (42:05):
Go ahead.
Speaker 14 (42:08):
So the second time I had hurt myself, I was
bathing a patient and I believe I went to turn
them and felt that pain across my back again, and
then went back to my employee health and they opened
my case again. So I've been working with like pet
(42:30):
and massage. They are paying chiropractics to try and make
my back better. But now we're kind of at a
point where they want to close the case, even though
I've told them that I'm slowly getting better.
Speaker 4 (42:43):
And yeah, so Cliff. When it comes to a back problem,
and this is for anybody out there that'd ever asked
file Workmen's comp. But she has a problem with the back,
they're basically telling her, your back's fine, I mean, how
do you what do you do?
Speaker 23 (42:56):
At that point they're probably saying what they're probably saying
Tom is that she's approaching MMI. That sends for maximum
medical improvement, and that doesn't mean you're cured and work comp.
They don't have to cure you one hundred percent. For instance,
you lose the hand, they're not going to be able
to grow the handback. But eventually they say, you know what, MMI,
You're as good as we can get you. You may
(43:19):
need some maintenance care, but your active care is not
going to make you any better. And at that point
they consider they send you to the doctor and the
doctor would then determine if you have a permanent impairment rating.
Speaker 4 (43:32):
So, Katrina, what are they telling you? Are they telling
you you have a job, you can go back to work, or.
Speaker 14 (43:37):
What he had told me that I'll most likely lose
my job. I'm also in nursing school too, and so
chances are if I lose my job, I probably won't
be able to finish nursing school either, because it's the
same basically the same job.
Speaker 23 (43:53):
So yeah, Katrina, let me ask you a question. So
have they said the words MMI to you? Are they
going to send you to the doctor for determination of
MMI and an impairment rating?
Speaker 14 (44:05):
Yes, he did say that the six months have passed
and he believes I'm at MMI. And we tried to
do like all the testing for the impairment rating, and
he said that it was invalid. And he knows that
I can do more than what I showed him I
could do, which.
Speaker 9 (44:24):
Was much at all.
Speaker 23 (44:25):
Because that's invalid is a code word that he's he
may give you a pretty low rating and no range
of motion when he's saying it's invalid. They do the
test three times and if you don't have measurements within
a certain range, they say, hey, you know what, you
don't have your range of motion measurements were invalid and
(44:46):
therefore we're giving you no impairment rating for range of motion.
And that's where a lot of your value is in
a back case. So you're probably just going to get
a five percent for specific disorders of the spine and
zero percent on range of motion. And we fight those things.
Speaker 4 (45:03):
So, Cliff, Cliff, give me an idea of something. Does
that generally happen in these cases? I mean, I'm sure
there's good and bad people that work for any.
Speaker 23 (45:11):
Wysdom say it happens a lot. I wouldn't say it
always happens, but it is something that's a tactic treating
doctors use because you've got to understand that in work
comp unfortunately right now it's changing in the future, but
right now, the employer gets to pick the doctor. And hey,
(45:32):
it's it's common sense. If a doctor who wants to
do work comp medicine, they are a little beholden to
the insurance companies in the employer because if he's giving
wild ratings, guess what, he's not going to get much
more business.
Speaker 4 (45:45):
Right, I get it. So if you got involved in
a case, if she calls you up after this call,
what really, what do you do? How do you fight
this for her? How do you try to get that
impairment higher?
Speaker 23 (45:58):
Well, here, here's what the process says, without taking too
much time, you get an impairment rating from the treating doctor.
Assuming that your employer and the insurance company agrees with
the rating from the doctor, they will file a final
admission of liability. You then, as the employee, and what
we would do. We object to the final admission of
(46:19):
liability and we apply for what's called a DIME, which
stands for division independent medical examination. A very complicated process,
but to give it to you in twenty seconds or less.
Here the division work comp generates a list of three doctors.
We can strike when we don't like, they strike when
they don't like. Whoever's left does the rating, And it
(46:43):
really requires knowledge, which we have having done this for
thirty years, of the doctors, in other words, of those
Division I doctors, who's more likely to say to give
you a higher rating? Do you do have a right
to contest it? Let me ask you this. The hospital
that you're with, are they self insured? Who's adjusting the
claim with company?
Speaker 14 (47:06):
I'm not one hundred percent sure what company it is.
As far as the people that are giving me my care,
it's called injury Care associates.
Speaker 23 (47:18):
Okay, so you should have gotten a general admission of liability.
You should have some paperwork that would indicate is a Sedgwick,
is a Gallagher Bastard? Are they self insured? Is a tentacle?
I mean that those are the big players.
Speaker 4 (47:33):
So Cliff, let me ask you this though, your success
rate if everything you're hearing right now, and let's just
say they are going to say five percent or something
very little, what is this success rate generally of getting
that high.
Speaker 23 (47:45):
High pretty high?
Speaker 5 (47:48):
Good?
Speaker 19 (47:49):
H You know?
Speaker 23 (47:50):
The A lot of times these cases resolve through settlement.
In other words, even if if we have a great panel,
obviously it's going to settle for more. If the panel
we get the division I need panel is terrible, there's
not much we can.
Speaker 15 (48:09):
Do about that.
Speaker 23 (48:10):
We we try to get a settlement for as much
as we can. If it's a terrible panel, got it,
What we do then sometimes is we will send her
to an independent expert to do what's called a seed report.
Speaker 10 (48:22):
In other words, it's a.
Speaker 23 (48:23):
Report that would go to this relatively conservative doctor that's
doing the division. I me, if you are unlucky and
have a bad panel.
Speaker 4 (48:31):
I guess you try to get a raise so you
can go back. Here's what I want to do, Katrina.
And she doesn't pay you anything until you basically do
everything right.
Speaker 23 (48:40):
No, only we only get paid if you win money.
Speaker 5 (48:42):
Period.
Speaker 4 (48:44):
Yeah, Katrina, I want you to call Cliff. Do not
let these people screw you. I mean, I don't know
how else to put it. You got to call Cliff.
I'm going to put you both on hold here. Cliff,
and he is our expert with workman's comp. Anybody out
there listening that ever has a question. You don't think
you're being treated fair in the system, chances are you're not.
(49:06):
So you call up Cliff. It doesn't charge you anything.
Did you hear what I say there? Basically he'll go
over everything with you. He'll talk about your case. Three
oh three three three three two two two two three
O three three three three two two two two or
ntin E N T E N N ten law dot com.
(49:26):
So Cliff, I really appreciate you coming on, Katrina. I
want you to call Cliff as soon as we hang
up and talk to him about this case, and I
want you to follow up with us afterwards. But you
have to have a good attorney and he's the best
on your side at this point because they're trying to
put the screws to you in my opinion.
Speaker 10 (49:45):
Okay, okay, thank you.
Speaker 14 (49:47):
I appreciate it.
Speaker 4 (49:48):
You're very welcome. Call him right now or call the
office three O three three three three two two two two,
And Cliff, I appreciate you coming on. Is always Katrina
is going to be reaching out and hopefully she'll follow
back up with a great success story after you guys
knock it out of the park.
Speaker 23 (50:05):
We hope so.
Speaker 4 (50:06):
I hope so too. Thank you, Cliff, I appreciate it
as always. Atonlaw dot Com. Alex has a problem with
Pride Auto. He's up next. Bill's got a question on
a transmission. Tommy's got a problem with Douglas County a
court issue. What the hell's that about? Tom? Everybody hang tight, Like,
(50:36):
I haven't used our I've used our personal injury attorney.
I've used our real estate attorney. I have not, thank goodness,
used at our criminal defense attorney. I use most people,
and this is a guy that I've used multiple times.
Frank Durant. I'm going to put it in these words.
Frank Durant sells more homes for more money in one
(51:00):
month then the average realtor in Colorado sells in a year.
He touches every single deal. He personally negotiates every single deal.
He's got a great team, but he touches every deal.
You're gonna be so happy. And he's one of the
nicest guys in the world. Unless you're on the other
(51:20):
side of the negotiation table. Go to Frank Durant Holmes
dot com. That's Frank duran Holmes dot com. Now, Alex
has been holding a long time. Alex, you got a
problem with Pride Automotive. First of all, what kind of
vehicle is it? So my guys know what we're talking about.
Speaker 15 (51:37):
Twenty fourteen dogs round.
Speaker 4 (51:39):
Fifteen hundred, okay, And why did you bring it in?
What were the symptoms?
Speaker 15 (51:45):
Air conditioner wasn't working, so we took it in there
and they dignosed it as the evapp So.
Speaker 4 (51:53):
The actual and for people listening, that almost looks like
a little radiator, right, guys.
Speaker 5 (51:57):
Yeah, it's in front of the radiator in front of you.
Speaker 3 (51:59):
Yeah, what happened?
Speaker 4 (52:00):
They charged you how much to fix it?
Speaker 15 (52:04):
It wasn't It wasn't debap. It doesn't hate the dash
Oh you mean.
Speaker 4 (52:08):
Wait wait wait wait, yeah, you're think I got youa
So how much was it?
Speaker 15 (52:18):
I didn't hear it to fourteen hundred?
Speaker 4 (52:20):
So did you approve it?
Speaker 11 (52:22):
Absolutely?
Speaker 4 (52:23):
And then they called you up and said it's all fixed,
come get it.
Speaker 15 (52:27):
Yep.
Speaker 3 (52:28):
Then what happened?
Speaker 5 (52:29):
Then?
Speaker 4 (52:29):
What happened?
Speaker 3 (52:30):
I can only guess.
Speaker 15 (52:32):
Well, they screwed up the putting out, and they screwed
up the actuator. They burnt out my screen on the
dashboard from my radio.
Speaker 4 (52:41):
Oh my god.
Speaker 15 (52:41):
Up, and they put a scratch in my truck all
in the same time.
Speaker 4 (52:47):
Wait a minute, guys, when you do this on this vehicle,
what are you tearing the whole dash apart? So you're saying,
is it like a touch screen? What kind of screen
is it? Alex?
Speaker 15 (52:59):
Yeah, it was a customer screen. It's my nephew, Chuck. Actually,
I've been trying to have the top and for him to.
Speaker 4 (53:05):
The lot hold on though, So you mean like he
went to car Toys and had like a custom stereo
put in exactly. Okay, So when they ripped the dash
apart and put it back. Do they acknowledge that they
screwed it up?
Speaker 3 (53:19):
Or are they.
Speaker 4 (53:19):
Simply saying it didn't work when it was here?
Speaker 15 (53:23):
Mark, that's about the problem. They've fixed everything, including the
scratch on the door. Okay, I'm not not complaining about anything,
but the scratch on the door. Then they've patched it
and it looked like crop and I've been trying to
get him to fix it or something, and I can't
get anywhere.
Speaker 13 (53:43):
Now.
Speaker 4 (53:43):
When you say the scratch on the door, you mean
the exterior of the door?
Speaker 15 (53:47):
Correct? And how got you with the lift or something?
Speaker 3 (53:50):
Hold on, hold on, Alex.
Speaker 4 (53:51):
When you say they attempted to fix it, what does
that mean? Like they put bondo and painted over it.
How deep is this scratch? Do you have a picture
of it?
Speaker 15 (53:59):
You can say, And I've got everything. I've got the
body shop where they where they took it. Unbeknownst to me,
even Mark, they just took it to the body shop.
We called to get the truck, come see the truck,
and we had a schedule put some other work, and
they said, well, it's on the way to the body shop.
My nephew says, body shop. Well they did. We put
a scratch in it and we're going to get it fixed.
(54:20):
And they definitely fixed it, but it just doesn't look good.
Speaker 4 (54:24):
Can you send us a picture? Are we going to
be able to tell in the picture? I mean, are
you nitpicking this? That's what I need to know.
Speaker 15 (54:30):
Oh no, no, I'm Mark. You'll take more look at this,
all right.
Speaker 3 (54:33):
Get hold on.
Speaker 4 (54:34):
I want that picture, Suzanne. Get him to send the picture.
I'm dying to see it. And by the way, we're
going to put it up or at least a link
to it on our YouTube channel. If you're new to
the show, one of the things you can do is
actually listen and watch this show the entire four hours.
In fact, we'll talk about all kinds of things during
the breaks as well. That, of course, aren't over the air.
(54:55):
Deputy Dimitri's known for his potty mouth, but you can
go to YouTube dot com and look up Troubleshooter Network.
Troubleshooter Network. You'll see the live Now we're gonna get
that picture, get that up, and everybody's going to give
an opinion on it. So far, I liked everything about
the shop, though they screwed up, but they took they.
Speaker 5 (55:17):
Took the ownership they.
Speaker 18 (55:18):
Should have called him like, hey, by the way, there's
some damage to.
Speaker 3 (55:22):
I didn't hear that part.
Speaker 4 (55:23):
Yeah, So basically he went to pick it up and
they didn't even.
Speaker 18 (55:28):
They said, oh, it's at the body shop. We got
to get this door replaced that we damaged and call
him first and say, hey, unfortunately we damaged chalk.
Speaker 3 (55:35):
Would you like, let's think about that real quick.
Speaker 4 (55:38):
So Kevin Dmitri brings in his pride possession, his two
thousand what is it seven Lincoln town car.
Speaker 5 (55:48):
He just hasn't seen put in it yet.
Speaker 24 (55:50):
Hold on, guys, I right around in comfort and style.
Speaker 3 (55:54):
Yeah, his two things sounds like jealousy.
Speaker 5 (55:56):
If he come in, it's like.
Speaker 4 (55:59):
It's luxury beyond luxury, have a smell to it's got
a just like he has his custom odor, it has
its custom otor.
Speaker 3 (56:09):
But here's the deal.
Speaker 4 (56:10):
Seriously, he brings it in and you guys put a
little scratch on it. And you know, when I had
my shops, I basically had a deal with the body shop.
Speaker 5 (56:18):
It happens.
Speaker 4 (56:19):
I mean, would you tell them or would you just
ship it and get it done?
Speaker 13 (56:24):
Yes?
Speaker 18 (56:25):
See, I think I would not always ask him do
you want to see it before I send it. Do
you want to see where the dam was? What it
looks like?
Speaker 4 (56:30):
When I just said what I said, I want to
clarify that. I don't think I've ever not told the customer,
now that I think about it, why would you? It
makes no sense. You just take ownership, say hey, we
got a body shop. Yeah, I want to see this
picture though. What do you guys think? What do you
think though? Do you think it's going to be egregious?
Do you think it's going to be outrageous? Or do
(56:51):
you think it's going to be a nothing burger. I'm
just based purely on the little bit of information we have.
Speaker 5 (56:57):
Scratches are hard to fix. If you don't paint it right,
you don't blend it, you don't. I mean, it may
stand there.
Speaker 4 (57:02):
You think we're going to see it?
Speaker 18 (57:03):
Yeah?
Speaker 3 (57:03):
He said it's good.
Speaker 4 (57:04):
I can't wait if we're not going to remember YouTube
Troubleshooter Network for you guys listening out there, Suzanne, who
do I got next?
Speaker 3 (57:11):
Here?
Speaker 8 (57:12):
Know what line too? I think it's a quick transmission bill.
Speaker 4 (57:15):
What's your question? Transmission? Go ahead, sir.
Speaker 11 (57:20):
Yeah, We've got a twenty seventeen Dura mats with an
Allison transmission and then it's got that transmission shutter going on.
And you guys a couple of months ago recommended a
different oil to put in that transmission. It was like
a blue label or something or that sort.
Speaker 5 (57:36):
Yeah, it's a mobile one mobile one blue label?
Speaker 4 (57:39):
So is that like a fully mobile? One is always
fully synthetic on the engine side, So it's.
Speaker 3 (57:44):
A fully are they all? I never thought of this, guys.
Speaker 5 (57:47):
Transmission flu is for the new vehicles are full synthetic.
Speaker 4 (57:49):
You're a full synthetic yep. I did not know that
does that blue? And Bill, I don't mean to walk
over you, but I didn't know this. Does Does that
blue work? Like if if you had a two thousand
and seven luxury Lincoln like Dmitri, could he literally put
that in there too? And would it be okay for it?
Speaker 5 (58:08):
Yeah?
Speaker 12 (58:08):
It work.
Speaker 5 (58:09):
He just may not get the benefit for the extra expense.
Speaker 4 (58:11):
Okay, even in a luxury yacht vehicle like that.
Speaker 3 (58:14):
Okay, Bill, you.
Speaker 4 (58:15):
Got any other questions?
Speaker 11 (58:17):
So just to make this clear, the only one that
I can find is the lv AT s HP.
Speaker 5 (58:23):
Yeah, that's ye, that's the one. That Okay, that's it. Well,
I don't know why it works, but it does work.
Speaker 3 (58:29):
It does work. It gets rid of this shutter. And
what is his shutter? Guy, it's like.
Speaker 4 (58:33):
When it's shifting his shakes or work?
Speaker 5 (58:36):
What is it?
Speaker 3 (58:37):
What does it feel like?
Speaker 5 (58:38):
Bill?
Speaker 11 (58:39):
Well, it's just a torque burger locking it and unlocking
on fourth gear. So when you're just barely feed on
the throttle or whatnot, it just kind of shakes the
truck a little bit.
Speaker 4 (58:48):
And this is like a known issue for you.
Speaker 10 (58:51):
It'd be like except for.
Speaker 18 (58:53):
Like an axle or a drive shift. It's the same feeling.
Speaker 3 (58:55):
Yeah, that's wild.
Speaker 4 (58:57):
And then you put the blue stuff in and it
fixes it. That's crazy, all right, Bill, I appreciate that.
Three oh three seven one three eight two five five.
We're gonna have one line open. Hopefully we get that picture.
George has a question on a boiler system. Tommy's got
to breach a contract. And then what's the other one
we got? Oh, that's it. One line open. When Bill's
(59:18):
gone three oh three seven one three eight two five five,
give me something to sink my teeth into. Three oh three, Martino,
we got a lot cooking today. This problem with Pride Autocare.
(59:43):
Did you send Dmitri that picture. I want him to
get a look.
Speaker 8 (59:46):
I'm sorry, no, I haven't.
Speaker 4 (59:47):
Send it to him and Bo. The car guys looked
at it. I looked at it. I want to get
their opinion though, before we go back to Alex. So Alex,
hold tight there now, who's next? Suzanne, George, Tommy.
Speaker 8 (01:00:01):
Tommy's been holding longer.
Speaker 4 (01:00:02):
Hey, Tommy, what is going on?
Speaker 3 (01:00:04):
George?
Speaker 4 (01:00:04):
You'll be up after this, Tommy, Yes, what's going on?
Speaker 15 (01:00:12):
Man?
Speaker 16 (01:00:15):
I sent a lot of paperwork through to you yesterday,
you to review. I was with Tom and Ad the
other week and he suggested stuff. So I sent all
that through to you yesterday. This is about h It's
not what his part the.
Speaker 4 (01:00:34):
Hold on, Tommy, Wait, hold on. Let me ask you
a real basic question. Are you saying yesterday you sent
a contract?
Speaker 23 (01:00:42):
Mark?
Speaker 8 (01:00:42):
I can explain, please, he yesterday he wanted I think
he ran into Martino a few weeks ago. Personally, he
tom told him to send in the court paperwork, so
and mediation paperwork. Tommy, I have all of that. You
just need to give Mark the basics before I for
are those documents over?
Speaker 3 (01:01:01):
Is it a pdf?
Speaker 19 (01:01:02):
What?
Speaker 3 (01:01:02):
Did he says?
Speaker 8 (01:01:03):
A pdf?
Speaker 25 (01:01:04):
Yes?
Speaker 4 (01:01:04):
Tommy, So give me the give me the gist of
what happened. Why did you end up in court? What's
the breach of contract?
Speaker 16 (01:01:10):
The situation is to se cut it down tape. They
cut us off from working there, and we put in
a final invoice for six two hundred and twenty five
dollars and they started thinking about paying it, and then
we had this crazy guy arrived and he refuses to
(01:01:33):
pay it. And I've been waiting since he hid.
Speaker 4 (01:01:39):
What kind of work do you gainst you before of throughly?
Speaker 3 (01:01:42):
What kind of work?
Speaker 4 (01:01:44):
What kind of work?
Speaker 16 (01:01:45):
So we had to pull down a deck a church
of Francis of a CC church on the top of
Fifth Street.
Speaker 8 (01:01:55):
Yeah, right, that big beautiful church with the fish fry
right there at Founders.
Speaker 4 (01:01:59):
Oh yeah, yeah.
Speaker 8 (01:02:00):
We always passed it the Filders in eighty six.
Speaker 4 (01:02:03):
So you were tearing down the deck, forum and a deck.
Speaker 16 (01:02:07):
Now just a second, just a second, before you could
do this, I went to the Douglas County Permit Office
to get plans from when it was originally built. These
two structures were built without planning permission, zoneing. They didn't
believe it.
Speaker 3 (01:02:28):
But you're tearing it down.
Speaker 15 (01:02:29):
It's aerial, Tommy, what what what what?
Speaker 3 (01:02:32):
What relevant?
Speaker 12 (01:02:33):
Shots?
Speaker 4 (01:02:33):
Oh my god, I'm not going to deal with that.
I don't Tommy. We got to have a real conversation
that means back and forth.
Speaker 13 (01:02:40):
Man.
Speaker 4 (01:02:40):
So let me ask you a question. What is the
relevance of that? If you were hired for the demolition
part of it, who cares if it was built wrong?
I don't get it.
Speaker 16 (01:02:51):
Well, because it's all The thing was done four stages
and the total project was thirty seven thousand, five hundred dollars.
Speaker 10 (01:03:00):
Okay, So you were.
Speaker 4 (01:03:01):
Going to hold on, my turn, my turn. You were
going to tear down the old deck and then rebuild
a new deck, yes.
Speaker 16 (01:03:08):
Or no, that's rick.
Speaker 4 (01:03:10):
Yes, and you you were or you did pull permits
and you were going to do it properly correct. Yes,
what happened?
Speaker 3 (01:03:20):
How far did you get?
Speaker 16 (01:03:22):
We've done the demolition, and then we ran into all
the problems with the paperwork. The uh that took seven
weeks to get the paperwork through, and two weeks plus
that doing all the licensees, insurances and everything else.
Speaker 3 (01:03:39):
Okay.
Speaker 15 (01:03:39):
And then once I got.
Speaker 4 (01:03:41):
That hold on, Tommy, hold on, let me Claire, Tommy,
let me clarify when you're talking about this seven week period,
insurance and everything. You're talking about what Douglas County wanted
in order for you to actually get to permitting, right, correct?
Speaker 3 (01:03:55):
Okay? Perfect? So why did it fall apart?
Speaker 4 (01:03:58):
You got all that? Why did they ask you guys
to leave?
Speaker 16 (01:04:02):
Because the gentleman allegedly turned up on the twenty sixth
of June and stood in front of me and said,
we want it rebuilt by the first of July. Four days.
I explained to him we couldn't do any new work
until we had the county.
Speaker 4 (01:04:21):
All right, I got it, I got it, I got it.
Speaker 3 (01:04:23):
Hold on, that's it.
Speaker 4 (01:04:24):
I'm going to come to you after the break. I'm
going to look through this contract and we'll get on
an expert in attorney if needed. But we'll get the
rest of the story and then, George, I promise you'll
be up right after Tommy and Alex. Everybody's going to
digest the scratches. In fact, if you go to YouTube,
type in troubleshooter Network, you'll see a link to the
(01:04:45):
picture and you can chime in three or three Martina
one line open two hours.
Speaker 15 (01:04:50):
To go.
Speaker 13 (01:05:02):
Ripped off bad news.
Speaker 2 (01:05:06):
You need advice so you don't have the come running
just as fast as we can. Show Shooter's gonna help
coming man.
Speaker 3 (01:05:17):
This is the Troubleshooter Show Now, Tom Martine.
Speaker 4 (01:05:22):
Welcome, Welcome to the only show of it's kind. We're
here to recoup money for you, for you, We're here
to help you. We're here to, you know, uncover all
the bad guys out there. Maybe it's a bad landlord,
or a bad contractor bad automotive guy, could be anything.
We're here to actually expose the bad people and give
praise to the good people. We got one line open,
(01:05:45):
three h three Martino. And I want to say this,
over three hundred million dollars cash words in Dice exchanges
refunds directly due to this show, including services over three
hundred million. In fact, arguably we're coming up on four
hundred just yesterday. I think we scored one hundred and
fifty thousand just yesterday. Three to ZHO three Martino. One
line open. Now I'm going to go directly back to
(01:06:08):
this guy we're talking about, Tommy. So, Tommy, I read
your paperwork and let me kind of get everybody up
to date. You went to mediation. Basically, there's a Douglas
County court case you're basically saying there was a breach
of contract. There was a dispute over the decking, and
basically the initial proposal was it looks like April eleventh
(01:06:29):
for thirty seven thousan five hundred removing and replacing the
existing rotted out deck, including permit, reuse of trek decking, rails, demolition,
new structure built with Casons, framing, reinstallation. Pretty much tear
down and rebuild a deck. And if we look at it,
there's a severe deck rot in, non compliant joists, and
(01:06:53):
other issues. When it came to the decking that you
had to get through, you had to deal with Douglas County.
That took a little bit time. Code compliance proposal for
upgrades you had to hit them with for five one
and ninety five dollars. Then bam, all of a sudden,
it looks like on June twenty fourth they canceled it
is at the right timeframe. Yes, So on June twenty fourth,
(01:07:18):
the church basically cancels it because they want it done
in four days. And it's simply because of all the
structural issues you discovered during the demolition. In what Douglas
County wanted done, you basically said, there's in a way,
it's going to be done in four days. So they said,
we're going to get somebody else, and you want an
additional It looks like, are you going after nine four
(01:07:42):
hundred and forty one?
Speaker 16 (01:07:44):
No, because there were trailing invoices and that's included in
the nine thousand, and they paid those separately without me
knowing that. The companies always call me because I do
business with them. So you have to take out what
was what they paid from the nine thousand. Again, it
(01:08:05):
comes down to six thousand, two hundred and twenty five.
Speaker 4 (01:08:08):
So you guys went to mediation, and from the report
I'm looking at, I mean basically, no settlement was reached.
Parties are not appropriate for further mediation. So the mediator
is basically saying, you guys are going to come to
an agreement, and that sounds like a very good possibility.
A lot of times happens in mediation. So I assume
(01:08:29):
you have a court date coming up.
Speaker 11 (01:08:31):
Well, they keep moving it back, okay.
Speaker 10 (01:08:35):
And.
Speaker 16 (01:08:37):
Once once I got the permit through which she dated
July the ninthh okay, which is ten to nearly ten
days after he wanted it finished.
Speaker 10 (01:08:49):
Okay, then.
Speaker 16 (01:08:51):
I got the letter from them.
Speaker 4 (01:08:53):
You mean August n you mean August ninth, July the
tenth okay, okay.
Speaker 16 (01:09:00):
Go ahead was issued okay, And I had to pay
for that there and then on the tenth they contacted
the permit office.
Speaker 5 (01:09:09):
Yeah.
Speaker 4 (01:09:09):
Look, I'm not saying I'm not saying all I care
about on the permit say that again.
Speaker 16 (01:09:16):
They changed the name from mind to theirs on the permit. Okay,
I paid for it the day before.
Speaker 4 (01:09:23):
Well, okay, that's fine, but you you still, no matter
what you're going after six thousand dollars in your day
in court is going to be coming up. I realize
he keeps getting pushed back, but I mean you're going
to have a chance to go in front of the judge, yes, Dmitri.
Speaker 24 (01:09:36):
Hey, Tommy, I got a question for you.
Speaker 5 (01:09:38):
I haven't had.
Speaker 24 (01:09:39):
I haven't seen a copy of your lawsuit yet, So
let me just ask you this. Are you suing them
for money that they still owe you for the demolition,
or are you suing them.
Speaker 16 (01:09:49):
They paid They paid for the demolition because it was
in four safetes permits, one of them.
Speaker 24 (01:09:56):
Right, So so you so have they paid you for
the entire demolition? And disposal, and for the costs of
all of the regulatory compliance that you went through.
Speaker 4 (01:10:08):
So what do you he's suing them for five Well,
part of the six thousand is what is it? Five
and ninety five?
Speaker 16 (01:10:18):
You know, it's the contract cancelation is fifty six to
twenty five. And then there was a cement boarding that
I bought because you had to order that special And
and then with demobilization, which is taking all the equipment
out and everything and getting to try this, so basically
the rest of it.
Speaker 4 (01:10:38):
So it's six two hundred and twenty five D for
partial work, new sighting, revisions, contract cancelation, demobilization, and replaces
the prior change request which refers to that we don't have.
So that's what makes up to six hundred and two
twenty five.
Speaker 5 (01:10:56):
Yes, six thousand, yees do.
Speaker 16 (01:10:59):
It all in the seven weeks of work doing all
the pipes?
Speaker 13 (01:11:03):
Yeah?
Speaker 4 (01:11:03):
Okay, But now I want to bring you back to reality.
Speaker 8 (01:11:06):
Okay, Like, what is it want us to help with
Mark if he has a court date? What could what
on earth could we do in this That's.
Speaker 4 (01:11:12):
What I'm trying to figure out, Tommy. It sounds to me,
hold on, I haven't looked at the lawsuit because you
didn't send it. But looking at the mediation and some
of the breakdowns from the meteor mediator's report, I would
think they do owe you that, especially if the contract
does have a cancelation clause. But once again, I don't
have that to look at. You know what, Mark, But
I'm taking you at your word.
Speaker 8 (01:11:34):
Once she it's in your it's on the attachment. It
sounds like the that the church answered to the complaint
and basically said there was no contract for the plaintiff
to perform any of the alleged work, or any alleged
contract was terminated as to the scope sought in the complaint.
Speaker 4 (01:11:53):
Well, Tommy, if you're telling us everything and there was
a contract, you're going to show the contract to the judge.
You're going to show him the cancelation clause. You're going
to show them the additional money you had to put
out for permitting, and they should rule in your favor.
I mean, it seems pretty straightforward.
Speaker 16 (01:12:10):
That's well, if you look, I don't know if you've
got it. Number two is the proposal is signed, dated,
and a mobilization fee of eight thousand, seven hundred and
fifty dollars was paid. It's on number two the proposal.
Speaker 8 (01:12:26):
Okay, Tommy, but what can we help with today now
that you have a court date coming up.
Speaker 16 (01:12:32):
I'm trying. I've been carrying this since the second of August.
Speaker 4 (01:12:37):
Hey, let me ask you the second when's the last
time you did any work there?
Speaker 16 (01:12:43):
That would have been the week of the last week
of July.
Speaker 8 (01:12:50):
I know it's for getting that mark. Maybe you can
file a lean.
Speaker 4 (01:12:52):
Yeah, it sounds like you're under ninety or one hundred
and twenty days. I don't know what materials were delivered
or if it was just labor, but I'm sure somethinghy
don't you get a lean? Why don't you do a
quick ten day lean or intent to lean? Why don't
you start going through that process? Just as a backup?
Speaker 16 (01:13:10):
Well, I did go to the County short building in
Castle Rocks here, and that's the guy told us we
don't do leans. Well, in where I thought was a
lean office, the guy said we don't do leans.
Speaker 15 (01:13:22):
So I don't know where to go after that.
Speaker 4 (01:13:24):
Well, okay, hold on, here's what I want to do.
Get Brad O'Brien on for me. I want to talk
leans with him. That's an attorney.
Speaker 3 (01:13:30):
Hold on.
Speaker 4 (01:13:30):
Tommy to me, you need to get to Lean. You've
done everything except that You've done everything right in my opinion,
except that if you can do it, and I'd hire
Brad to do it, I don't think it costs that much.
He's going to put the lien on. You already have
the lawsuit going, so the Lean is basically going to
be back by the lawsuit. If you win in court, bam,
they're going to have to pay you. If they don't
(01:13:52):
pay you, you could start foreclosing on the church, but
that'd be weird. I don't know if i'd foreclose on
a church. I mean, that sounds like a one way
ticket to hell. But you know what, if they owe
the money, they owe them money. Hey, Greg, Alex, George,
Tommy Hank type. We're gonna get our expert on and
then then we've.
Speaker 8 (01:14:10):
Got to address that automotive scratch mark.
Speaker 4 (01:14:13):
Oh yeah, Alex, I promise we all looked at it
and we've got some great ideas. And if people go
to our YouTube channel and type in Troubleshooter Network and
you'll find their live Suzanne put a picture up there.
I'll be honest, it's absolutely horrific. It's horrific. Guys, you
looked at it? Really, what do you think?
Speaker 5 (01:14:32):
I think he could have done better?
Speaker 10 (01:14:33):
Mark?
Speaker 3 (01:14:34):
I think I could have done better going to Walmart
in buying a black Prior.
Speaker 8 (01:14:38):
You know what a youtob said, I'd rather have this scratchy.
Speaker 4 (01:14:42):
It is absolutely horrible. I cannot believe it. Hey, Alex,
out of curiosity when you point out how bad it is?
Is the body shop going to redo it? Did pride
to Auto say, will take it to a different I mean,
where are they at with it?
Speaker 15 (01:14:58):
Well? Here's the thing, Mark, I can't get him to
respond to me. And here's another here's another little chicker
to it. That truck had to be in Arizona, uh,
within a few days of the pay job. But all this,
I have the other words scheduled to be done on
this truck, and they screwed all that out.
Speaker 4 (01:15:14):
Hey, let me ask you something, Hey, Alex, these guys
told me something that I want to verify. They never
told your who is it? Who is it your nephew?
Speaker 15 (01:15:25):
Yeah, I'm not I would have to clarify with him
exactly on that. But to my knowledge, I'm not sure.
Speaker 4 (01:15:32):
To my knowledge, I'm not sure you sound like a Democrat.
Speaker 13 (01:15:35):
Hold on.
Speaker 4 (01:15:46):
Three oh three seven one three eight two five five.
So Tommy, the second we get our attorney up, we're
gonna basically get you help and get this lean part
done because you gotta do it. And just to recap
on that real quick, when you file a lean in Colorado,
you got to file it I believe it's one hundred
and twenty days if you did parts in labor, one
(01:16:08):
hundred and twenty days from the last time you worked there,
so he does fall in to that category. So you
got to give him a ten day notice. Then you
got to actually file the lian. But from the beginning
I believe it's six months. Don't quote me on this,
but six months from the last time you worked there,
you got to do the ten day notice and you
(01:16:29):
have to file it within I believe one hundred and
twenty days. Then you have to take them the court
or at least have a court date within six months.
And then if you win the court date, that basically
verifies the lian, but you still got to take them
the court. The lean I guess it could just sit there,
but take it easily remove it if you don't follow
the timelines. In those timelines, there's almost zero exceptions. I mean,
(01:16:52):
COVID might have been an exception, but in general, if
you don't follow those. But we're going to get Brad
O'Brien on about that. So we can call Tommy back. Now,
this thing with Alex, Alex, what do you want? So
your nephew brings his truck in. It's evident they scratched it.
They admit they scratched it. The repair looks like crap.
(01:17:12):
We can try to call over to Pride Auto if
you'd like and see if they want to comment, or
see if they're going to fix it for you, because
he said they ghosted you. But the other thing is
a vehicle's not even in state anymore.
Speaker 8 (01:17:23):
Right.
Speaker 15 (01:17:25):
Exactly?
Speaker 3 (01:17:26):
So what do you what are you looking for?
Speaker 8 (01:17:28):
Now?
Speaker 4 (01:17:28):
Now's where I want you to kind of tie it
up into a neat little bow. What are you looking for?
Speaker 15 (01:17:35):
I'd just like them to pay the estimate of in
between the two estimates freck he gets truck painted in Arizona.
Speaker 3 (01:17:40):
And how the whole truck?
Speaker 15 (01:17:44):
No, just the door, Okay, all that needs be that
door needs to be stripped and repaid.
Speaker 4 (01:17:48):
And how much is that? Two to fifteen hundred fifteen
hundred to two thousand, yes, sir, All right, hold on, hey, Suzanne,
let's try to get I mean, really, if those are
you guys, I know you guys don't own body shops.
But Kevin Caukin, does that sound right? For painting a
truck door two grand?
Speaker 3 (01:18:09):
I don't know.
Speaker 5 (01:18:10):
Well, you gotta blend it and everything else. It doesn't
look like a factory color, so it's probably a little
more difficult.
Speaker 18 (01:18:15):
Yeah, I think I just did one eighth.
Speaker 4 (01:18:19):
No, that's right there at sixteen hundred to two grand.
Speaker 5 (01:18:22):
Yeah, they're not easy.
Speaker 4 (01:18:23):
I mean, if they really did this, I mean, honestly, guys,
that's what garage keepers for.
Speaker 19 (01:18:27):
Now.
Speaker 4 (01:18:27):
I'm not saying you would put a claim in on
two grand, but I mean why not if your deductible's
only five hundred. I mean that's what it's for. Yep, correct,
So I mean it is what it is. So let's
hang there. Let me see who we got next. George,
I promise, George, Hey, George, what's your question?
Speaker 10 (01:18:46):
All right, Tom, I've got a question regarding boiler system.
Plumbline Heating provided me with a quote on a high
efficiency boiler system, and I just called to see if
it looked like it was a fair quote.
Speaker 4 (01:19:03):
How much is it.
Speaker 10 (01:19:06):
A little under thirty four thousand.
Speaker 4 (01:19:08):
I can tell you this, A high efficiency boiler is
pretty expensive, you know. I will say the guys at
plumb Line are really good. I get almost no calls
from them or calls about them. But let me say this,
fix it twenty four to seven free second opinions, and
I could name another two or three that'll give you
a free second opinion. They'll come out, not charge you
(01:19:29):
and nickel and you know, basically apples per apples and
give you another quote. Why not do something along those lines.
Speaker 10 (01:19:39):
Because they're coming out this coming Monday to install the
new boilers.
Speaker 4 (01:19:44):
Oh you already signed up and you're done and over it? Well,
I mean, I don't.
Speaker 3 (01:19:47):
I can tell you this.
Speaker 4 (01:19:49):
They don't gouch people. They're everything. Everything HVAC is expensive. Now,
I would guess that fix it would come out and
might be right there, maybe a little lower, maybe a
little higher. I mean, if you had a mond Po
company come out, hey, let me ask you this bo
bo was in this forever. Do you know anything about
(01:20:10):
this boiler system, the brand or any pricing.
Speaker 7 (01:20:13):
What's the brand of the brand, of the boiler.
Speaker 10 (01:20:15):
George, it's triangle tube and the boiler yourself is from
a supply house. It's about fifty five hundred to sixty
five hundred.
Speaker 6 (01:20:26):
Well, triangle tube is at top of the line high
efficiency boiler. It has a stainless steel heat exchanger.
Speaker 4 (01:20:33):
They are so when you talk about installation on a boiler,
helped me out, either of you. So, like what a
furnace seems pretty simple. You pull the old one out,
you do any code upgrades if you need. If you're
doing a high efficiency, you got to run that PVC
pipe out. I get all that, but really it's plug
and play with a boiler. How does it look?
Speaker 7 (01:20:58):
George?
Speaker 10 (01:20:58):
Are you asking me?
Speaker 15 (01:20:59):
Yeah?
Speaker 3 (01:21:00):
Both of you go ahead, George.
Speaker 10 (01:21:02):
Yeah, it's a large system. It's a three pump, seven
zone system. I have about a four thousand.
Speaker 15 (01:21:10):
Square that's big.
Speaker 7 (01:21:12):
So George, are you replacing an old cast iron boiler?
Speaker 10 (01:21:16):
And no, I'm recholacing a twenty year old triangle two.
Speaker 5 (01:21:22):
So you're going so.
Speaker 7 (01:21:23):
Your old boiler was a triangle tube.
Speaker 10 (01:21:25):
Also, Yeah, it's had a great success with it.
Speaker 3 (01:21:29):
Well, why not get I'm going.
Speaker 4 (01:21:30):
To go back to this, why not get fix it
to come out and give you a second opinion. If
they can come out like tomorrow or something, why not.
I mean, but if you already signed the contract and
they ordered the boiler, I mean, then, like I said,
Plumbline is an extremely honest company. All of these HVAC
companies now are expensive. Home services is just freaking expensive.
Speaker 19 (01:21:51):
Now.
Speaker 4 (01:21:52):
I don't know what else to say.
Speaker 6 (01:21:54):
That may be in a ball park for a triangle tube,
because the triangle tube's top of the line. Now, you
may be able to buy it on the internet, but
you're not going to You're not going to be installing
at George. They have to buy it through a license
reputable distributor here in town.
Speaker 4 (01:22:09):
Well, my question though, bo is installing a boiler compared
to R and R in a furnace. There's a lot
more labor to it. I don't That's what I'm asking.
Speaker 6 (01:22:18):
Well, you got to have the right guy to install
a boiler. You got to get the piping right, the
temperature of the water right, the venting. It's I mean,
you just got to know what you're doing.
Speaker 4 (01:22:27):
But when you replace it, George, do they replace all
the piping as well?
Speaker 10 (01:22:34):
Yeah, they're going to replace the pipe it's it's going
to essentially be a new system of the whole. It's
going to need two technicians for two days.
Speaker 4 (01:22:43):
I want to tell you something about Plumbline and Bob Logan.
He's the owner, and I mean this from the bottom
of my heart. They are straightforward, honest people. If you
ever have a problem with this, you're going to have
one of the biggest, if not the biggest HVAC company
in the state of Colorado standing behind it. I mean,
you just are They're good people. Could fix it save
(01:23:03):
you a couple grand Maybe I think they might come
in at the exact same price. It doesn't matter whether
you go with Plumbline or fix It. They're both great companies.
And there's other great companies out there too, but those
two in particular, I want to say this about. They're
there to back up that warranty. They have plenty of
money in the company. They're not going anywhere, and if
(01:23:24):
you have a problem, they're going to fix it. If
something happens in your house burns down, they have insurance
to rebuild your entire house. They're going to have you
covered regardless. So really, I think you're in good hands.
Speaker 10 (01:23:36):
Does that help you, Yeah, I mean the one of
the issues is the fact that it's hard to get
technicians that know how to damn right installer. Yeah, on
the high efficiencies. The technician told me they need six
or seven technicians to do the work that's needed and
(01:23:59):
they only have two.
Speaker 15 (01:24:00):
And that's why.
Speaker 10 (01:24:03):
I'd like to go with Plumbline if I could, because
I called other companies and they don't have technicians that
can work on.
Speaker 6 (01:24:09):
And I know the Bob Logan, the owner of Pumline.
I had to talk with him last week when he
was in studio. He does send his guys to these schools,
oh all the time, certified and you do need to
have schooling to work on a triangle to.
Speaker 4 (01:24:23):
So George, I'm telling you this. I appreciate you holding
but honestly you're in great hands. And if you were
using fix it, I tell you the same thing. But
both times, I mean, if you already signed the contract
and stuff, it really doesn't matter now but in the
future and for anybody listening, both of them do free
second opinions. Why wouldn't you call them both? Why wouldn't
you call if you need a furnace h fact, I'd
(01:24:44):
get three. How's that I'd get three. I'd go to
referral list dot com. I'd call fix It, I'd call Plumbline,
and i'd call another one on there. Maybe not for
a boiler, because that sounds a little different, but if
it was for a furnace or ac I'd get three.
There's no cost in it. All these people give free estimates.
Why not talk to them, meet them, meet the person,
(01:25:06):
then make a decision. But you are not going to
go wrong with Plumbline, all right? Three O three seven one,
three eight two five five. Greg has an issue with
the used car purchase. And then that Pride Automotive. We're
going to go back to that. I was going to
say one line open, but I'd be lying hold tight,
(01:25:41):
bothering me a little late getting back three oh three
Martinos at number. So with Pride Auto, Susanne, Alex's nephew
basically brought a truck in. If you go to YouTube
or YouTube channel the Troubleshooter Network just typed out in,
you'll see it. You can see what it looks like.
They scraped the door. It looks like total crap. It
looks In fact, a lot of people on YouTube made
(01:26:02):
the comment to scratch probably look better than the fix,
and basically he's looking for about fifteen hundred bucks. That's
the estimate to get it fixed. And these guys are ghosting.
I'm Suzanne. You called over to Pride. What happened?
Speaker 8 (01:26:16):
Talk to a gentleman there, but I could not talk
to the manager because the manager's at lunch. Okay, So
I left my phone number for him to give me
a call back. He can even call me after the
show mark all right, So we're waiting to hear back.
That's the update.
Speaker 4 (01:26:30):
So Alex, we've reached out. We're going to talk to
him as a secondary. This seems like a no brainer.
If you literally have the pictures which we saw, they
acknowledged they scratched it, and now you have two valid
estimates on getting it fixed properly, and they're fifteen hundred
to two thousand. I have no idea, Dimitri. Do you
(01:26:50):
see any reason this wouldn't be perfect for small claims court?
Speaker 15 (01:26:56):
No?
Speaker 24 (01:26:56):
I think it's perfect for small claims court, but it
would be I have a feeling the auto shop is
going to own up to it. I mean, they're already
demonstrated that they're willing to be responsible for it.
Speaker 3 (01:27:06):
By all the other mistakes.
Speaker 24 (01:27:07):
Kind of a crummy mistake. I mean crummy fixed to
their mistakes.
Speaker 4 (01:27:10):
They did send it to the body shop. Really, really,
who did a horrible job. Wasn't Pride here, It was
the body shop that they chose.
Speaker 5 (01:27:18):
Yeah, I agree.
Speaker 4 (01:27:19):
And for people listening out there, if your vehicle and
guys chime in, you guys own shops. If you guys
scratch a vehicle, and I'm sure you guys know this,
and you tell your customer, hey, I scratched it, We're
going to bring it over, and they're like, no, I'm
going to bring it to my body shop. They have
every right to do that.
Speaker 5 (01:27:36):
Absolutely, you don't.
Speaker 4 (01:27:38):
They can't force you to use who they want. It
sounds like your nephew Alex agreed, but it looked like crap.
So I mean it needs to be done right. So
that's kind of where it's at. I understand. The only
thing I'm worried about is Pride saying, hey, we told
them to bring it back because we already paid whatever
body shop that was, and they were going to tear
it down and fix it the right way. But now
(01:28:00):
that two vehicles out of state. But I don't think
that that's Alex's problem. I don't. I think if the
truck had to leave, if someone scratched it at a
good Year or Firestone here and I'm just here visiting,
I don't have to wait around a month.
Speaker 3 (01:28:14):
I mean, that would be an absurdity.
Speaker 4 (01:28:15):
Agreed, So Alex, we're gonna get you back on soon
as we hear back from Pride. I don't know if
that'll be in the next hour, in fifteen minutes or not.
And then if they're not going to stand up and
do it, all they have to do is pay this.
It's not a big deal. It's fifteen hundred bucks. For
God's sake, it's nothing. I mean, really, it's nothing. So
they should just pay it and be done with it.
(01:28:37):
But if they don't, will help you at least paperwork wise,
not legal advice wise with small claims court, because I
think the second what do you think would happen? The
second he has a buddy walk in there and serve them,
what do you think happens?
Speaker 24 (01:28:52):
Well, you know they'll probably want to settle it right away.
Speaker 5 (01:28:55):
I agree.
Speaker 4 (01:28:56):
I agree, one hundred percent. All right, three oh three seven,
one three eight, two, five, five to five. Jim had
a comment on the boiler. We had a guy call up.
He got a estimate from Plumbline thirty four thousand, and
they were going to redo all the piping. They were
gonna It's just a top of the line system. Everything
sounded in order. Jim, what's your comment.
Speaker 25 (01:29:18):
Yeah, Mark, I just got a boiler done, a steam boiler,
and I know you advertised for plumb Line and stuff. Yep,
they were an absolute joke.
Speaker 20 (01:29:32):
When I call them.
Speaker 25 (01:29:32):
They don't even do boilers.
Speaker 4 (01:29:34):
When did you call them?
Speaker 25 (01:29:35):
I had it done a year ago in September.
Speaker 4 (01:29:41):
Well, I don't know why they wouldn't have done him
back then, but okay, they.
Speaker 25 (01:29:46):
They sent out guys. He did not know why I
was looking at. I'm sorry that. But on twenty four
to seven I also called them. They didn't do the
steam boilers either. Got it, And I did my home,
I did my homework and stuff.
Speaker 4 (01:30:00):
I got Hey, Jim, hold on a second, Hey, Deputy Bow,
what's the steam boiler?
Speaker 7 (01:30:05):
Is that just any boiler that they may not do?
Steam boiler? At the caller called it a little bit ago,
was a hot water boiler?
Speaker 4 (01:30:12):
What is the steam boiler?
Speaker 6 (01:30:14):
Steam Boilers are basically a tea kettle. It actually makes
steam like a locomotive. Oh, so, so they probably there's
a lot more liability with steam.
Speaker 5 (01:30:22):
And there's so.
Speaker 4 (01:30:23):
Jim, just because those two companies don't do them. I mean,
I don't think that makes some bad companies whatsoever.
Speaker 16 (01:30:30):
I understand.
Speaker 25 (01:30:31):
Well, it's just the guy that is sent out. And
I had trouble even trying to get an estimate for him.
Speaker 15 (01:30:38):
Got it from them.
Speaker 25 (01:30:39):
It took me three times. But anyway, just off the hook,
I had an estimate of forty four thousand on my
steam boiler and stuff, and I thought it was right.
But I did my homework, looked around, and I actually
had it put in for half that price at twenty thousand.
And they did an awesome job.
Speaker 3 (01:31:01):
Well, good deal, man, that's a good deal.
Speaker 10 (01:31:03):
That was.
Speaker 16 (01:31:04):
That was with Blue Sky.
Speaker 3 (01:31:05):
Blue Sky.
Speaker 4 (01:31:06):
They used to be on our referral list until I
kicked them off.
Speaker 25 (01:31:10):
Yeah, I imagine now, But they did an awesome job
for me, and it's worked good.
Speaker 4 (01:31:16):
And yeah, we got Actually it's funny. I'm not going
to let you talk about him anymore, and I'll tell
you why, Jim. There was a period of time we
had a very big and I mean very big complaint
on them and they wouldn't do anything. I don't know
if they're owned by different ownership, now that's possible. Even
in the last year. How long ago was Blue Sky
on referral issues and we had a horrible breakup. I
(01:31:38):
basically literally kicked him off.
Speaker 8 (01:31:40):
Yeah, I got it was they were on for a
few years.
Speaker 4 (01:31:43):
But yeah, it's been a while.
Speaker 8 (01:31:45):
Oh it's been a while.
Speaker 5 (01:31:46):
I don't know.
Speaker 4 (01:31:47):
So I want to say this. I don't know if
they're owned by the same people or not, but when
I had dealings with them because of a caller, it
did not go good. Like you're explaining, I'm glad you
had any good experience.
Speaker 8 (01:31:59):
I think it was COVID.
Speaker 3 (01:32:00):
Mark, Yeah, I think it was pre COVID Joe.
Speaker 15 (01:32:03):
Yeah.
Speaker 4 (01:32:03):
So, but here's the other deal, Jim, you did a
great job. You did your homework, you did your research,
and you found a good price. I mean, and they
ended up doing a good job. Kudos to you, my friend.
All Right, I got to take this break. Brian cost
I'm putting a gas line into a gas stove. We'll
talk about that and then Greg actually is going to
be next, and then Brian. So you guys hold type
(01:32:25):
of a used car purchase. We're gonna have one line
open three zero three seven to one, three eight, two
five five any questions, and then Kevin Coukin, We're going
to talk about something very important about voiding warranties on
your car. You get a three year, thirty six thousand
mile on a new Honda, you get a ten year
on a Hondai and you avoid it and you did
(01:32:47):
nothing wrong, but technically you avoided it. Very important stuff.
Speaker 13 (01:32:51):
Hold on, yeah, ripped up bad news.
Speaker 2 (01:33:08):
You need advice so you don't have the come running
just as fast as we can. Show Shooter's gonna help.
Speaker 3 (01:33:17):
Come man, This is the Troubleshooter Show.
Speaker 4 (01:33:22):
No Tom Martinez, welcome, Welcome to the only show of
it's kind. We're here to solve problems, answer questions, take complaints.
Speaker 3 (01:33:28):
It's Cardy.
Speaker 4 (01:33:30):
I'm the Troubleshooter Show. By the way, Kevin Hawkinson Studio
with us and Jesse Schillinger. He's from Honest Accurate in
Colorado Springs, two different locations. What kind of warranties are you?
Part of the NAPIS system too?
Speaker 18 (01:33:44):
We are three years thirty six thousand miles.
Speaker 4 (01:33:46):
Three year, thirty six thousand miles on everything you do,
and Kevin, you're the same. Yeah, Nason White nationwide, three year,
thirty six thousand miles and you do it through the
napis system too.
Speaker 18 (01:33:57):
Ours is through tech net, same kind of thing, yeah,
everywhere system.
Speaker 3 (01:34:01):
Yeah, so listen to that.
Speaker 4 (01:34:02):
Both these shops shared in Auto tech dot com. Honest
accurateauto dot com. Once again, that's Pike's peak region. Guys,
we were talking. Now I'm gonna get right to the phones.
But Kevin, this is important information to give out. You
are running into warranty problems where people have not looked
at the fine print in their warranty agreements at say what.
Speaker 5 (01:34:24):
They're changing their own oil instead of paying grease Monkey
or shop like Jesse or Mine or you know, or
Walmart for that matter, anything, and the documentation is a problem.
They can't document services required to maintain their warranty.
Speaker 4 (01:34:38):
So what happens is and listen to this.
Speaker 3 (01:34:40):
This is crazy.
Speaker 4 (01:34:40):
You buy a brand new vehicle and you're supposed to
get an oil change, let's say every five thousand miles
or every one year five thousand, whatever it is these days,
and you miss one, or worse yet, you don't miss it.
You decide to save a few bucks, You run out
to checker, you buy the oil, you buy the filter.
Speaker 3 (01:34:58):
You do it yourself.
Speaker 4 (01:35:00):
Ten twenty thousand dollars dot at miles down the road,
your engine goes out, your transmission goes out. Something happens,
not related to the oil change. Just a problem, sir.
They bring it in to the dealership, or bring it
in if it's like an aftermarket war exactly, and they say, okay,
proof you had an oil change.
Speaker 5 (01:35:21):
Everything for service records, first thing, before they even send
an adjuster, service records.
Speaker 4 (01:35:26):
And showing a receipt for buying some oil. At a
fact at O'Reilly's means nothing.
Speaker 18 (01:35:30):
Means nothing used to doesn't work anymore, so boom.
Speaker 4 (01:35:34):
Then all of a sudden, that three thousand dollars warranty
you paid for when you bought the used car, or
possibly the manufacturer's warranty on a new one is now
worthlessless And if you look at the small print, it
says it it does. What kind of language do they
use to argue professional services?
Speaker 13 (01:35:51):
Different?
Speaker 4 (01:35:52):
All kinds of professional that's a good one. Oh, I'm sorry, sir,
Are you a technician? And you go, well, no, I'm
an accountant. Well, then what do you do doing an
oil change?
Speaker 5 (01:36:00):
For sure?
Speaker 3 (01:36:01):
God, that sucks.
Speaker 5 (01:36:02):
And what they do is they just shut down the
portal because we'll send information back and forth and then
we log onto the portal to see something. It's gone.
It's gone, just zero. No, that's it. Answer is no.
Speaker 3 (01:36:14):
The answer is no, no service records.
Speaker 18 (01:36:16):
If you've ever called an extended warranty, it's a good
hour and a half hole just to get somebody.
Speaker 4 (01:36:20):
Yeah, and you've I've always said this people, if you
do not know the shop you're dealing with and their
record dealing with these aftermarket warranties, you better pick a
shop like Kevin's or like a Choice record.
Speaker 5 (01:36:32):
This service thing, I'm out for nine zero.
Speaker 4 (01:36:36):
No, no, no, here's what I'm saying.
Speaker 8 (01:36:37):
No.
Speaker 3 (01:36:38):
Outside of that, let's say they have all their oils.
Speaker 5 (01:36:40):
We'll get you done. Yeah.
Speaker 4 (01:36:41):
Yeah, these guys. We always say how bad these warranties are.
But the number one issue is get it to a
shop that deals with them and knows what to say
and probably more important, what not to say, what not
to say.
Speaker 18 (01:36:53):
I was gonna say, I'm sure Kevin has somebody he
deals with the I have a phone number I call
ye and it still takes me an hour to get
through them, but I have a get absolutely they know they're.
Speaker 4 (01:37:02):
Not going to stick it to you. It's right and
same with you, Kevin. Just I'm being honest. People, If
you have an aftermarket warranty, for the life of me,
please please, please please bring it to a shop that
knows what they're doing. Greg, what's going on with this
used car purchase.
Speaker 12 (01:37:19):
It's not used car purchase. I was looking to purchase
the used car, and I had some models in mind,
and I wanted the guys opinion of these models.
Speaker 5 (01:37:30):
Yeah, go ahead.
Speaker 12 (01:37:30):
So I'm looking for.
Speaker 19 (01:37:32):
Twenty twenty twenty one to twenty twenty three, about thirty
five thousand miles specific and the vehicles I'm looking at
our GMC Arcadia, Jeep, Grand Cherokee, Ford Explorer, or Chevy Traverse.
Speaker 5 (01:37:52):
Oh, they're all about the same. I would think within
that year miles you should still have some warranty, factory warranty,
so I think you should be okay and any of those.
Speaker 4 (01:38:02):
Yeah, when you say that mileage, did you say that
thirty three thousand or whatever because it would still be
under warranty. Was that your thinking?
Speaker 12 (01:38:10):
No, I'm just looking for something that doesn't have a
lot of miles on it.
Speaker 11 (01:38:14):
Yeah, okay, Yeah, that's the idea.
Speaker 12 (01:38:17):
I mean I don't want to buy.
Speaker 3 (01:38:18):
Okay, guys, I'll be straight up.
Speaker 4 (01:38:22):
Come to your head.
Speaker 3 (01:38:23):
Which one do you choose it?
Speaker 18 (01:38:24):
I would put Jeep last, I would because yeah GMC
next naturally, Yeah, Chevy.
Speaker 3 (01:38:32):
You're going to tell us at the Acadia.
Speaker 18 (01:38:35):
Traverse, I believe, he said, and then escape.
Speaker 5 (01:38:38):
Okay for.
Speaker 3 (01:38:41):
Yeah, they all have issues.
Speaker 18 (01:38:42):
They all have their own main issues. Like that's just
cars nowadays. It's really when it gets to that point
when you're dialed in on what you want, then it's
a matter of getting in driving it. What do I
feel comfortable?
Speaker 3 (01:38:51):
And what am I change out?
Speaker 5 (01:38:53):
That's it, absolutely, Hey and Greg.
Speaker 4 (01:38:55):
The other thing you might think about is call up
our friends over at JFR. They can source anything for
you new cars, use cars. You're looking for something specific enough,
you just call up Rod over there and go, hey,
I'm looking for this, and he'll put the feelers out.
Speaker 3 (01:39:11):
Man.
Speaker 4 (01:39:11):
He can check inventory all over the country, but make.
Speaker 18 (01:39:14):
Sure you get a pre purchase inspection no matter what.
Speaker 19 (01:39:17):
Somewhere independently, If the guys had a choice what would
they be looking at in a mid size SUV toyote Hunda.
Speaker 18 (01:39:26):
There you go.
Speaker 3 (01:39:27):
I'm not arguing, yep, Okay, thank you, you got it.
Speaker 5 (01:39:32):
Greg.
Speaker 4 (01:39:32):
Thanks for holding so long too, man, I appreciate it.
Three oh three seven one three eight two five five C.
I'm I love Hondis for that kind of vehicle. And
I'll tell you why. The one hundred thousand mile ten
year warranty. I always sell them and they're bumper to
bumpers sixty Now I'll say this about Hondis, and they're
getting a little better, but the reality is you don't
want to keep them much over one hundred. You're going
(01:39:53):
to have an engine or transmission problem, and absolutely will.
Speaker 18 (01:39:57):
They're one of the most stold vehicles. So if you
want your cars, don't one buy you one of them.
Speaker 3 (01:40:01):
Well some of them, yeah, some of the earlier they were.
Speaker 4 (01:40:03):
They were the number one. I think it was the
I think it was a Santa Fe one of them.
Maybe it was a Tuesday, the Key Optima, Yeah, and
the Optima. I mean basically you could get in there
with a screwdriver and start it.
Speaker 18 (01:40:17):
That's why you got to remember they build Kias on
Mondays and Tuesdays, shut the factory down Thursday and Fridays
the Hondai's.
Speaker 4 (01:40:22):
Guy, I have done so good with them, Yes, Susan yah.
Speaker 8 (01:40:25):
We have a U two be question on when to
get a break job and how much. Roughly on a
twenty eighteen wrap four all will drive with sixty one
thousand miles, So how often and about how much does
it cost to do that?
Speaker 13 (01:40:40):
Well?
Speaker 4 (01:40:41):
Hold on here if I want to know even a
more basic question. When you do a break job. Back
in the day, we would pull the rotors off and
we'd put them on a lathel and we threw them
up put them back on, so you'd redo the lining
or the brake pads. You'd turn the roadors or turn
the drums or whatever you call it with the drums,
and that was break job. Now, if the rotors were
(01:41:01):
under spec then you would have to sell new rotors.
My understanding now is almost everything's composite and it's cheaper.
If not the only way to do it is to
replace the rotors. So if someone comes in needing pads,
do you guys instantly sell rotors? Is that how it
works now?
Speaker 18 (01:41:18):
We do almost every time, almost every time.
Speaker 4 (01:41:21):
How about drums? If you even see them anymore.
Speaker 18 (01:41:24):
Yeah, that's that's a different story. But we don't see
them as much. But if we're into that deep and
this car's got one hundred and eighty to two hundred thousand,
we're probably gonna do the drums.
Speaker 4 (01:41:32):
So a typical break job, I'm not talking if they
go metal to metal and they need calipers, consists.
Speaker 18 (01:41:37):
Of what pads, rotors, labor, slide pins. You got to
loop those. That's a big thing that people don't do.
They don't take there's a part and slide them. Then
you have a break card that wears out on even.
Speaker 3 (01:41:49):
And then how about break pad material?
Speaker 4 (01:41:51):
Now we talk in everything ceramic, semi metallic, organic, is
that even a thing anymore?
Speaker 5 (01:41:56):
Organic? Organic's gone? But you know factor platform, whatever the
factory recommends for the platform.
Speaker 3 (01:42:03):
Oh I didn't know that.
Speaker 4 (01:42:04):
So they'll actually say ceramic or whatever. Yep, and then
just go ahead, SUSA. No, Just so how much on
a very general I realized every single car is different.
Speaker 18 (01:42:14):
Plan on spending six hundred bucks per exel, Yeah, you
know one on the other side.
Speaker 8 (01:42:18):
Of that, should you do it at a certain mile inge,
wait until your breaks start sounding funny.
Speaker 18 (01:42:23):
If you drive sixty k and it's all driving up
and down the highway, you're probably gonna be good for
another ten thousand. If you drive sixty k and it's
all in town, you probably do.
Speaker 5 (01:42:31):
I've seen people go through them in forty Yeah.
Speaker 4 (01:42:34):
A break check's easy, right, yeah, and then yeah, free
you you're all shops. But is your still that little
metal piece that'll hit the roador first to start warning you, hey,
you better get it done.
Speaker 18 (01:42:44):
Not all cars have it, not only that they break
off so easy. Now people will hit it one day
and it's gone the next and they're.
Speaker 5 (01:42:50):
Like, I thought I heard it, but the noise went away.
It must be okay it stopped. Yeah.
Speaker 4 (01:42:54):
And most shops that do those kind of work, I
mean they're going to look at your brakes. I mean
they are now. If you gave your oil change has
done at Walmart or some of these quick loops that
don't do break jobs, they're not going to look at it.
Speaker 15 (01:43:05):
Right.
Speaker 18 (01:43:05):
You go to a shop like ours, we're going to
give you a report with everything in there. Even if
you're not do it. I'll tell you where you're at.
Speaker 5 (01:43:11):
We'll show you pictures of the wear and everything on it.
Speaker 4 (01:43:13):
I know people that have my car a Tesla, not
just mine, but any model Tesla with well over one
hundred and fifty thousand. The brakes are still seventy five percent.
Speaker 5 (01:43:23):
You guys know why doesn't use them?
Speaker 4 (01:43:25):
It doesn't use them. It slows down basically almost all
the time, completely by itself because we're charging.
Speaker 15 (01:43:31):
Now.
Speaker 18 (01:43:31):
Don't you do your annual maintenance on your Tesla that
includes removing those and cleaning them, lubing them and putting
back in.
Speaker 4 (01:43:37):
No, I haven't done anything, zip and I have nothing.
I haven't done one oil change.
Speaker 5 (01:43:44):
On it either.
Speaker 13 (01:43:45):
You're in good shape, all right?
Speaker 4 (01:43:47):
Three oh three seven one three eight two five five?
Hey Brian, what is going on?
Speaker 13 (01:43:53):
Mark?
Speaker 5 (01:43:53):
Yeah?
Speaker 15 (01:43:53):
Oh?
Speaker 4 (01:43:54):
And Michelle? I promise you're up next. Here's what I'm
looking at, Michelle. Look at this ticket for leaving a
scene driving while impaired. We might have to get one
of our attorneys on. I'm sorry, Brian, go ahead.
Speaker 11 (01:44:05):
Yeah, I'm just curious. I'm not ready to buy a
gas stove for my wife.
Speaker 4 (01:44:10):
And I'm sorry, buy.
Speaker 8 (01:44:12):
What gas stove for Christmas?
Speaker 2 (01:44:14):
Isn't that cute?
Speaker 11 (01:44:15):
Christmas?
Speaker 15 (01:44:16):
Oh?
Speaker 4 (01:44:16):
I was gonna say, is her birthday coming up? Is
it Valentine's Day already, keep going, Brian.
Speaker 24 (01:44:21):
Does it sound like you already the vacuum cleaner for
last year's birthday.
Speaker 4 (01:44:25):
Yeah.
Speaker 11 (01:44:26):
We've got a simple glasstop stove now, and she doesn't
like it that much. For one, it's hard to clean,
and for two, doesn't cheat evenly. Yeah, so she's always
wanted gas. So I said, you know what I'm gonna.
I'm gonna pull the trigger and get one of.
Speaker 4 (01:44:38):
I'm gonna let Susanne say something real quick, gas versus electric.
Speaker 3 (01:44:42):
Susanne.
Speaker 8 (01:44:43):
Oh yeah, I was telling Brian when I was fielding
his call. I said, you know, I haven't had gas
stove up until this current house we've been in for
the last ten years, and if I don't have to
go back, I never will. I love gas.
Speaker 4 (01:44:56):
It does so fast, it cooks so much more even
it is, She's gonna absolutely love it. And Brian, I
want to say this and I'll get to your question.
I was kind of joking about you buying her a stove.
Let me tell you something. Some of the best gifts
I've given Susanne and she'll acknowledge it, like literally a
new refrigerator. She absolutely loved it, and seriously I'm not kidding.
(01:45:19):
I mean, Tom gives me crap all the time about it,
but some of those things are you know, no one
needs a refrigerator that makes round ice balls, but we
have one. I don't know why, but she loves it.
But Brian, hold on, let me take this break. I
promise you are coming right up. We're going to figure
out what your question is. We're going to get it answered.
(01:45:39):
Then we're gonna help Michelle out, and then Mike's got
a couple questions, and then whoever online too, you hold
on as well. This is the Troubleshooter Network.
Speaker 13 (01:46:07):
That never ends.
Speaker 4 (01:46:09):
Three oh three seven one three eight two five five
three zero three Martino, We have got so much cooking
today it's absolutely insane. But I got to tell you
about a great company that I have personally been talking
about for a very very very very very very very
long time, Denver Region. I went on their weight loss,
(01:46:29):
the GLP ones at the early stage of November, I
think around November sixth I took my first shot. By
the way, the SHOT's nothing, you don't even feel it.
But I lost forty pounds actually, I think forty five
pounds in eight months. In eight months, and I'm going
to disclose something for the first time, I quit taking
(01:46:50):
the shot. How long's it been, Susanna month? Basically about yeah, about.
Speaker 8 (01:46:55):
Mid mid since we came back from bak really.
Speaker 4 (01:46:59):
Yeah, since we actually a little before, actually a little before,
so over a month.
Speaker 3 (01:47:04):
But I've got good news.
Speaker 4 (01:47:05):
A lot of people who have gotten off of it
put the weight back on. I've been able to keep
it off and it hasn't been killing me. So it
helped me get down to weight. And then I'm off
of it and I'll just keep talking about it as
we go. But so far, so good. Now we just
got back from Vegas, so I put on about three pounds,
but other than that three pounds that I'll have off
real soon.
Speaker 5 (01:47:25):
I love it.
Speaker 24 (01:47:27):
The most valuable part of it for you is that
it taught you better eating habits, and it helped you
forget the old unhealthy eating habits.
Speaker 4 (01:47:35):
Yes, it's it's like cheating though. And I want to
say this, and by the way, I used Denver Regen,
that's who I was talking about. Less than three hundred
bucks a month, I mean, that's why that includes the doctors,
the meds includes everything less than three hundred bucks and
it's like cheating D So like when you're on it,
you don't feel hungry. You simply don't feel hungry, which
is great, I mean especially I mean if you're super obese.
(01:47:58):
I started at two thirds. Now I'm down to like
basically one ninety. And that's kind of my fun zone.
That's where I like it. Right about there and what's
really Nutso you don't feel hungry and you feel full.
They kind of go hand in hand. So it is
like cheating, it really is. But you're absolutely right because
when you're not hungry and you're not craving pizza, you're
(01:48:19):
not craving ice cream, so you're not craving the carbs.
What's interesting is you really do start going, well, I
really don't care what I eat. I might as will
eat broccoli, or I might as well have an apple. Well,
I'm being serious because I could, really I could kind
of care less what I ate. In fact, a lot
of times I'd be like, oh my goodness, I haven't
ate in a day or so I got to eat something.
(01:48:39):
So you're not gonna eat like a slice of pizza.
You're gonna eat whatever you do. You really do start
eating better because you start going I need to give
my body the nutrients. You're not thinking of the fun
part about eating the savory or the sweet. You're just
thinking nutrients. I want to eat something that's healthy because
at all basically he tastes the same to me.
Speaker 24 (01:49:01):
Now, yeah, you lost the habit for recreational eating.
Speaker 4 (01:49:05):
That's a good way to put it. But Denverregen dot com.
I didn't mean to turn that into a commercial, but
it's true, Denver Regen dot com. Now let's move on here.
Speaker 8 (01:49:14):
So Brian online one and then Michelle online three.
Speaker 4 (01:49:17):
Brian, what is going on with this gas line? So
you're going to buy your wife a new stove. She's
going to a gas stove over the old electric of
whatever kind. So what's the question for us?
Speaker 11 (01:49:29):
What kind of cost would I have in running the idea?
I would assume it's going to be a straight pipe,
hard pipe from the actual tea all the way up
to where it gets installed, which is approximately ten to
twelve feet.
Speaker 4 (01:49:41):
Well, you just got to hire a plumber and get
a quote on it. It's going to be like anything else,
you're going to have multiple different things.
Speaker 5 (01:49:47):
I would go ahead, Well, it depends on whether the
basement's finished crawl space. I mean whatever he's going to
be as cat. Yeah, where is it?
Speaker 11 (01:49:54):
It's underneath the house. It's in a walkable crawl space.
Speaker 5 (01:49:57):
Okay, it's not finished.
Speaker 4 (01:49:59):
So they would come, but they would come right up
from the crawl space through the floor.
Speaker 11 (01:50:03):
Right there, right, Yeah, you could easily drill a hole.
Speaker 4 (01:50:06):
And then you're saying how long would the run be?
Speaker 11 (01:50:09):
It's about ten to twelve feet, Susan, who can.
Speaker 3 (01:50:12):
We get on?
Speaker 4 (01:50:12):
That would give us a quote over the phone on
that uf oof oof not plumb line. Who's who's a
straight up plumber we have that does nothing but plumbing?
How about father and daughter? Aren't they plumbers?
Speaker 8 (01:50:25):
No? How about maybe Euro. I don't know if he'll
come on the air, but'll text. He'll text me.
Speaker 3 (01:50:30):
No, no, get Dmitri.
Speaker 4 (01:50:31):
Hold on, hold on, I've got the perfect Companymitar Tumitar.
Hold on, not Dmitri. You know, I'll tell you a
real funny story, Kevin, real quick. So I'm sitting here
and I've got a meeting in my head after the
show for a future advertiser.
Speaker 3 (01:50:46):
Okay, this is.
Speaker 4 (01:50:47):
About two months ago. In my head it's Dmitri and
I'm thinking he's like, well, can we meet it to
studio after the show, And I'm like, yeah, that's so weird.
Though he's in all the time. I mean, we can
talk about it time. But whatever, we'll meet afterwards. Let's
meet downstairs. We'll meet down in that break room downstairs.
So that day comes and he wasn't here, and I
(01:51:09):
go down to meet him after the show to meet me,
to meet you. I really thought I was meeting you,
and it wasn't him. It was Dimitar and not Dmitri.
You both have weird names, so my brain puts you together.
So I go down there and I'm like, oh, this
makes sense. I had no idea why Dmitri wanted to
talk about advertising, but you do own your own company,
(01:51:32):
so I thought maybe you truly wanted to start advertising.
So I didn't know, but I really did think it
was you. Anyhow, I digress. We're going to figure that
out now the next call we're going to go to.
This sounds unbelievable, Michelle, What is going on with you?
Speaker 17 (01:51:48):
Yeah, thanks for taking my call. A couple of nights ago,
I was in a small wreck with my car and
was cited for a driving while of the ability to
be impaired careless driving, as well as leaving the scene
of an accident.
Speaker 4 (01:52:08):
Oh that's not good. No, it's not those are big accusations.
Let me let me ask you a few questions, though, Michelle.
Kind of what happened, Like you you ran into a
parked car and left, or you scrape something? I mean, really,
just to the best of your ability, what happened?
Speaker 17 (01:52:28):
Yeah, to the best my ability, I had taken half
an ambient and drove and was driving through the store
and sites wiped the car.
Speaker 4 (01:52:40):
Did you tell me do you have a prescription for ambient?
Speaker 19 (01:52:44):
Yes?
Speaker 4 (01:52:45):
You do, I mean a valid prescription. Yeah, okay, that's good.
It's not good you took and drove. I mean you
should know better. But anyhow, that's good. I thought you
were talking about your intoxicated with alcohol or marijuana or something.
So why did you leave the scene or you really
don't remember? I know, ambient can have very strange effects
on you.
Speaker 17 (01:53:06):
Yeah, why did I leave the scene? It was just,
you know, advised by the police and everybody else, I
just get the car into impounds. It's not drivable.
Speaker 11 (01:53:16):
They have the car.
Speaker 17 (01:53:17):
Isn't drive a bull we need.
Speaker 3 (01:53:19):
To So it was a pretty bad wreck.
Speaker 17 (01:53:22):
Yeah, I mean my car was you could you could
drive it, but would would be good?
Speaker 10 (01:53:28):
It wouldn't be good.
Speaker 4 (01:53:29):
And it said you got to ticket for you said
you got a ticket for leaving the scene? How did
that look?
Speaker 17 (01:53:35):
I don't exactly know why they said that, To be honest,
I wish I knew a little bit more about why.
Speaker 25 (01:53:42):
Why they thought that.
Speaker 4 (01:53:43):
Well, I can tell you a little bit of what
I know just from all my dealings with Joela's era
and all the callers that have called up. First of all,
you really need to reach out to Joe. You have
to have an attorney going through this. But did you
take some kind of blood test I assume there at
the scene. Yeah, okay, so they did take a blood test,
(01:54:05):
So you did not deny that. At no point did
you deny either a breathalyzer or a blood test? Is
that true?
Speaker 17 (01:54:12):
No, I never deny it.
Speaker 4 (01:54:14):
That's good because then that's almost basically an automatic here.
But Joe could have helped you with that. You really
do need an attorney. Those are some pretty large allegations.
Now Joe is going to be able to listen to
the entire story, and by the way, he works for
the kind of situation you have with flat rate pricing.
He's going to tell you how much it is upfront.
(01:54:36):
He also will give you the ability to make payments.
There's all kinds of same Mark.
Speaker 8 (01:54:40):
He's also very familiar with the Douglas County court system
and that's where this happened.
Speaker 4 (01:54:46):
Oh it is Douglas Hylands Ranch, she said, Michelle. He
knows everybody in all those courts there. He's going to
get you the best deal possible. You cannot really talk
to these people anymore outside of the statement you already gave.
You've got to hire an attorney. Is that basically why
you called?
Speaker 26 (01:55:04):
Yeah?
Speaker 17 (01:55:04):
I think that's why I called in to wonder, like
any thoughts on Like, listen, I've never I've never gotten
a speeding ticket, I've never paid bill late. I never
you know, this is something.
Speaker 4 (01:55:16):
That's what did the injuries look like in the other vehicle?
Speaker 15 (01:55:22):
None?
Speaker 5 (01:55:22):
Oh?
Speaker 3 (01:55:22):
Thank god?
Speaker 4 (01:55:24):
That that makes a huge difference right there. If this
truly is your first defense and you did not deny
the blood or breath test and you get with Joe,
I'm not saying he's going to get you off.
Speaker 5 (01:55:37):
Don't.
Speaker 4 (01:55:37):
Don't get me wrong, not one hundred percent off, but
i'd be I there's in my opinion, there's no way
you'd ever have any jail time out of this. And
maybe depending on your record, I'm going off of what
you're saying. If you have a clean criminal pass, you
might even make everything go away like it never happened,
after say a year of staying out of trouble. But
you got to have the right attorney. Don't let the
(01:55:59):
d or whoever you're dealing with in the DA's office
believe that you don't need an attorney. You're crazy. Whatever
they're offering you is nothing compared to what Joe can
get for you.
Speaker 17 (01:56:11):
Okay, all right, yeah, I just want to another best
direction to go.
Speaker 15 (01:56:15):
It's going to give me to best.
Speaker 4 (01:56:16):
I'm going to put you on hold. Best direction is
Suzanne's gonna pick up. She's going to give you Joe's number,
and you're gonna call right away. I know he I
was going to have him on air for you, but
literally he was getting on an airplane. So call his office,
give your name, phone number. Joe's going to reach back
out to you. Do not mess around with this. This
is your life. I don't care if you are guilty
of something. You need the best defense possible, the best deal.
(01:56:40):
That's Joe's Era free Martino.
Speaker 15 (01:56:50):
People.
Speaker 4 (01:56:50):
Please do not forget. That number works on and off
the air, even over the weekend. You can leave a
message sometimes we'll pick it up. But three zero three Martino.
Please use that number and then help HLP at troubleshooter
dot com. You can always send us questions if you're
just looking for a referral. Help at troubleshooter dot com.
Speaking of a great referral, I've had these people out
(01:57:12):
most people I talk about I've used. I can say that.
And when you hear other shows, really you hear Dave Ramsey.
You know that guy's in so many markets. You think
he's actually used a lot of those people. Of course not,
it'd be impossible. You don't use a garage company like
one Clear Choice Doors in Colorado if you live in Vermont,
it just doesn't happen. I have personally used one Clear
(01:57:33):
Choice Doores, and these guys are great. They have some
of the best prices out there. Whether you're looking for
an entire garage door, something fancy, something basic maybe after
a hailstorm, or if you're looking for a new opener.
They have it all.
Speaker 13 (01:57:46):
They have it all.
Speaker 4 (01:57:47):
They even have the sidewinders, and they have great prices.
They have multiple showrooms up and down the front range.
Go to one Clear Choice Doors dot Com, one Clear
Choice Doors dot Com. Now, who are we moving here
to well Line for?
Speaker 8 (01:58:04):
I think it's Mike has been holding the longest. I'm
hoping we can get to both calls today as Hey, Mike,
what's going on with you?
Speaker 15 (01:58:11):
Mike?
Speaker 21 (01:58:12):
Yes, yes, Mark, I'm in West Denver and I need
someone with a dwell meter or feeler gauge who could
put points condenser in rotors on a in the distrivery
on a three fifty Chevy V eight.
Speaker 3 (01:58:29):
Mike, I think what year is it?
Speaker 21 (01:58:31):
What year's a Chevy the engine there's a three point fifty,
but it's in a fifty seven.
Speaker 4 (01:58:36):
Yeah, you call all the time. We've told you bring
it down to like Sheridan. We don't know any mobile
mechanics that even have that equipment. Jesse, I don't know
if we've ever asked you, do you No? I mean,
we just don't know anybody that's going to do it mobile.
Speaker 5 (01:58:50):
Mike.
Speaker 4 (01:58:50):
I mean I know you've answered this question before.
Speaker 5 (01:58:53):
Yeah, we'll probably putting new batteries in the dwell meter
hasn't been used in a while.
Speaker 3 (01:58:56):
But yeah, you can do that at a shot.
Speaker 4 (01:58:58):
But he's not going to do it mobile now, Mike,
I just don't know who would do it mobile.
Speaker 3 (01:59:02):
I'll tell you what though.
Speaker 4 (01:59:03):
Let me put you on hold, Suzanne, get Mike's number,
and I'll put it out there.
Speaker 8 (01:59:07):
Kelly has his number like four times now.
Speaker 4 (01:59:10):
So if anybody out there knows a mobile mechanic that has.
Speaker 5 (01:59:13):
What is it called it a twelve meter that's at
the points and that can.
Speaker 4 (01:59:16):
Set his points or install points. Whatever Mike is looking
to do and wants to make a few bucks, email
us at help at troubleshooter dot com and maybe, just
maybe we can figure something out for Mike.
Speaker 3 (01:59:29):
He calls a lot.
Speaker 4 (01:59:30):
I think, uh, I think he likes Grandpa's.
Speaker 13 (01:59:33):
I don't think so.
Speaker 8 (01:59:34):
Mark, I told you what I thought.
Speaker 4 (01:59:37):
Hey, Vic, what's going on with you?
Speaker 10 (01:59:41):
Hy?
Speaker 20 (01:59:41):
Mark?
Speaker 22 (01:59:42):
I had a situation where we had a leak in
our bathroom. The wax wings that go around the bottom
of the toilet failed and we had a leak down
into our basement.
Speaker 12 (01:59:58):
Uh.
Speaker 22 (01:59:58):
It was relatively small area. It's a drop ceiling. It's
forty four by forty six by nine inches, got it,
And we do have some white and blue mold in there.
And I recall Tom saying that ninety nine percent of
molds are not harmful.
Speaker 4 (02:00:18):
Yeah, but you got to get rid of it no
matter what, because it grows. Did you already cut the
food source off? Did you stop the leak?
Speaker 16 (02:00:25):
Yeah?
Speaker 22 (02:00:25):
Stop the leak?
Speaker 5 (02:00:26):
Okay?
Speaker 22 (02:00:27):
And I was wondering if we do have a Clorox
brand of it's a spray that will kill mold, but
I didn't know if I should use that until somebody
checking the mold would want to take a live sample.
Speaker 4 (02:00:45):
Yeah, I don't know about the live sample, you know
how I'd like to ask, just because he knows a
lot about mold. Is Mark Schamansky genesis just a way
to kind of kill it yourself. That's really what you're
looking at doing. And you want to make sure, of
course it's not toxic. But hold on, uh, let me
let me think about this over the break. Just hold tight,
(02:01:18):
all right? Three O three seven one three A two
five five. I'm gonna say it again. Help at troubleshooter
dot com. Help Help, Help at troubleshooter dot com. You
can email that anytime. Don't forget three oh three Martino.
Mark Schamansky Vic called up. He had a toilet leaking,
and basically it was on the wax ring and it
created some mold underneath there. He stopped the food, he
(02:01:40):
stopped the water, so it's eventually gonna starve out and die.
He was thinking he should just spray it with something.
And basically I'm gonna let him ask you straight up, Hey, Vic,
ask your exact question, and Mark, I have him up,
but do it real quick. I got about three minutes.
Speaker 22 (02:01:57):
Yeah, I had quite glue mold. I was just wondering
if I should use like a chlorox spray that kills
mold or should I leave it go so it can
be analyzed.
Speaker 4 (02:02:08):
But the water is definitely done, right Vic, It's done? Okay, Mark,
What do you think?
Speaker 3 (02:02:14):
Man? I mean, let's not is it just is it
just a real small area?
Speaker 22 (02:02:20):
Yeah, it's forty four by forty six instance.
Speaker 5 (02:02:24):
Oh god, it's nothing, okay.
Speaker 11 (02:02:26):
I would just take a bucket of water and throw
a couple.
Speaker 3 (02:02:29):
Of capfuls of bleach in there and just use an
old rag or paper towels and just wipe it down.
Speaker 16 (02:02:35):
Do not spray it.
Speaker 25 (02:02:36):
With anything.
Speaker 3 (02:02:37):
Spray will cause the mold cells.
Speaker 16 (02:02:40):
To go fly in the air.
Speaker 11 (02:02:42):
You know, wear yourself a mask and just wipe it
up and clean it up.
Speaker 22 (02:02:47):
Okay, we're gonna need somebody to fix it and take
a look at it. Do you also fix the ceiling?
Speaker 6 (02:02:56):
Sure we can take care of being kind of repaired.
Speaker 15 (02:02:58):
If you want us to clean the mold, we can
certainly do that for you.
Speaker 4 (02:03:01):
Yeah, let's do Vic, Let's do that. I'm gonna give
you Mark's number. It's Genesis Total Exteriors. I mean, but
they do work inside and out, and Vic, you're in
great hands. I'll tell you this straight up. Mark's done
a ton of work for Susanne and I over the years.
Speaker 13 (02:03:15):
In and out.
Speaker 4 (02:03:16):
Make sure, Hey, Mark, I appreciate you coming on, man,
but we are up against some music. Make sure VIC
gets that number. But everybody else's out there Genesis Total Exteriors. Listen,
we're gonna be back kicking ass on Monday, hopefully with
some really good updates for you. Don't forget three ZHO
three Martino.
Speaker 3 (02:03:34):
Thank you.
Speaker 4 (02:03:35):
Kevin Cockin shared a auto tech dot Com Jesse Schillinger
Honest Accurate auto dot Com. We'll see everybody Monday.
Speaker 26 (02:03:46):
Tom Martino at Real Tom Martino, and stay connected with
all of us at six thirty k kayhow dot com
and on the iHeartRadio app.
Speaker 3 (02:03:54):
This is Denver's tump station, six thirty K House
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