The Troubleshooter 10-27-25

Episode Transcript

Speaker 1 (00:00):
Yeah, ripped up you need so you don't.

Speaker 2 (00:10):
Have come running Just as fast as we can. Shoot's
gonna help come man.

Speaker 3 (00:19):
This is the Troubleshooter Show. No Tom Martine.

Speaker 4 (00:25):
Hey, I'm Tom Martino.

Speaker 5 (00:27):
Welcome to the show. Let's get things rolling with your problems,
questions and complaints. You know, if someone lied to you
or cheated you'll rip you off, or you just have
an uneasy.

Speaker 6 (00:39):
Feeling about something, give us a call.

Speaker 5 (00:41):
So many times people wait and they think, you know,
if I have a problem, it'll get better, or I'll
give the guy another chance, or I'll do this, or
I'll do that. Then you get a song and a dance,
and all of a sudden things don't change.

Speaker 6 (00:58):
So here's what I'm saying. It never helps to.

Speaker 5 (01:03):
Let a consumer issue faster.

Speaker 6 (01:06):
It never helps.

Speaker 5 (01:07):
Now, you can avoid a lot of conflict if you
call us.

Speaker 6 (01:10):
We're not necessarily going.

Speaker 5 (01:12):
To get involved and jump over some a jump on
someone immediately. But I will say that you want as
soon as you hear I love using my little box
here here the little tap dance. As soon as you
hear that little tap dance, I want you to start

(01:32):
taking note, and I want you to think how many
stories am I going to get? Now, let me tell
you what I wanted to talk today about. I want
to talk today about people who make themselves victims or
lend themselves to being a victim. I'm Tom Martine, a

(01:53):
consumer advocate for fifty years, forty five of them in Denver,
and I've been fighting for people before we had the apps,
and before we had all of the social media, and
before we had places to share. Those places to share
are of the utmost importance. There are places to share,

(02:16):
not necessarily to get information.

Speaker 7 (02:21):
I mean, excuse me, not information advice.

Speaker 5 (02:24):
Many people want to give advice, and they're not necessarily
forums like next store, for example. I have never seen
more bad advice ever than on Nextdoor.

Speaker 6 (02:38):
People said, oh, don't do this, do this, and do that.

Speaker 5 (02:40):
And one time I gave an outline of a moving
scam and they told me, here, here's what people love
to say. That doesn't happen. Let me tell you the
real story, or that's the wrong way to do it.
You know, sometimes we disagree, right, our goal is the same,
but we disagree, but we start out by saying you're

(03:00):
all wrong. So I am going to ask you if
you've accumulated consumer advice that works for you, just general
consumer advice.

Speaker 6 (03:13):
Would you please lay it on me?

Speaker 5 (03:16):
And then I'd like to know if you are in
business and do things a different way. It's called why
am I Special? I used to do this year's ago
and got a lot of good information from people on
why they are special. And if you come up with

(03:37):
a really, really good one, I'll even send you some swag. Now.
Bob Logan is with us from Plumbline Services plumbing, heating, cooling,
electric and drains. Bob's been in my home several times
for different things. Bob's company, I mean, and if you
had to say, I don't want to hear the pre

(03:58):
well we believe in the up most excellent. I mean,
I know that's well true. I want to know what
truly makes you different? And I don't want to hear platitudes.
I want to hear you. You got involved with plumb
Line years ago, you became an owner. Uh and and
you you're in it.

Speaker 6 (04:15):
You're in it? What and why?

Speaker 7 (04:19):
Tell me what.

Speaker 5 (04:20):
Areas you're different or why you're different? Just sum up
plumb Line Services. I want to know why you're different.
I want to know right now, I'm going to well
turn on the shots so we can all see.

Speaker 7 (04:30):
I'm not sure how. I'm not sure how to respond
because I told you no platitudes I know, but a
very name, very our very name, plumb line.

Speaker 5 (04:38):
Plumb line is I want to ask D, because he's
a smart alec D, what is plumb Where does plumb
line come from? My certain way, my friend.

Speaker 8 (04:47):
You know the plumbline application that I'm very familiar with.
It comes from carpentry. It's when you snap a chalk
line to see if something as plumb as in a straight.

Speaker 5 (04:57):
Line exactly right. Originated the expression in the Bible to
do a plumb line? And what about different? Why is
your company different when you go to work? Seriously, why
are you different? Or are you just maybe not different.

Speaker 7 (05:15):
But better execution. I'm going to give you the plumb
line answer, and then I'm gonna give you a very.

Speaker 5 (05:19):
Similar I want to know that, I want to know,
and I want people calling me telling me why their
business is different. I want to I want to create
a positive attitude for people who do things a great way,
and I want to help you get your business off
of first gear.

Speaker 7 (05:36):
Go ahead, So as far as the plumb line. Like
Dimitri said, it's it's a It determines a straight line.
Everything is vertical, there's no wavering. And this is how
we interview, This is how we hire, this, how we
fire this, how we make business decisions.

Speaker 5 (05:53):
Are you kind?

Speaker 7 (05:54):
We don't compromise anything based on social norms or profits
or anything else.

Speaker 6 (06:00):
It's your internal code.

Speaker 7 (06:02):
Of internal code of ethics. And then of course we
have six core values that go along.

Speaker 5 (06:06):
Okay, what are the core values? I want to hear them.

Speaker 7 (06:08):
So it's faith in Jesus Christ, okay, ethics, character, excellence, leadership,
and stewardship.

Speaker 6 (06:14):
Okay.

Speaker 5 (06:14):
You know a lot of people when they hear faith,
they think exclusionary. This is inclusionary. What I mean is
this is that when you have a faith, any faith,
you you include people. If you do it the right way,
you never exclude people. I always am am tickled in
a bad way by people who use faith as a weapon.
That's not plumbline. Plumb line means you they answer to

(06:36):
a higher power. They believe in the excellence of service
for everyone. And I got to tell you, man, when
when when they come to my house, you can you
notice the difference. You notice the difference.

Speaker 6 (06:47):
Well, and why are they always clean?

Speaker 5 (06:50):
How do they keep their way? I can't keep a
white shirt clean doing nothing. How do you keep a
white shirt clean being a freaking plumber? Well, no, I'm serious.
You have a lot of extra shirts in the Carol
extra shirts they do. And are they instructed not to
have dirty shirts?

Speaker 7 (07:06):
They are instructed to look as good as they possibly
can on the last call as the first call.

Speaker 6 (07:11):
Okay.

Speaker 7 (07:11):
Now, obviously, if you're deep into a job, you know
you're gonna get dirty, you're gonna get filthy. But when
you show up at that front door, you should look
very clean, cut, presentable, and professional. So now I want
to talk about just one thing simple that keeps that
makes us difference. We pull permits on every job in
Colorado that requires a permit. Very few of our computer

(07:35):
competitors can say that, You're right. We pull permits on
every single yings by the law, and very few of
our competitors can say that.

Speaker 5 (07:45):
Okay, So, in essence, you're different because you do things
the right way, you answer to a higher power, you
believe in excellence at all of that.

Speaker 6 (07:53):
Now you put it in practice.

Speaker 5 (07:55):
What I want to know from people who are building
a business, what is your biggest obstacle, what you find
that does not work. I will say that the biggest
problem I think we have in business.

Speaker 7 (08:10):
Where you have.

Speaker 5 (08:14):
A company come to your door and you don't even
know them, and you're willing to pay them upfront, one
of the biggest problems is giving money upfront. Almost every
problem can be avoided if you don't give money up front.
Giving money upfront is a recipe for disaster. It doesn't

(08:38):
mean you're always going to have a disaster if you
pay upfront. But if I took a universe of problems, okay,
a giant universe of problems, the ones that will have
the most issues are the universe is the universe filled
with people who paid upfront. Now, if you ask people

(08:59):
some of the things that some of the reasoning, here's
what they tell me, Which is the weirdest reason I've
ever heard. What you hear is well, they required it.
That doesn't mean you have to do it. If they
require it money upfront. There are rare circumstances where money

(09:20):
upfront is accepted and if done right, can be done right.

Speaker 6 (09:25):
There are even some there are even some areas of.

Speaker 5 (09:32):
Contracting where money upfront if done the right way is okay,
But you have to take each and every specific circumstance
before you give money upfront. I am telling you it's
truly one of the number one problems we have is
paying money upfront, because then the contractor has nowhere to

(09:56):
go but down. If they do the job, they're expected
to do the job. If they don't do the job,
you're in trouble. They lay the job, you're in trouble.
There are more chances for things to go wrong when
you pay money upfront. That one thing would cut down
on our problems by half by half if people did

(10:17):
not pay money upfront. Any observations, guys, I mean that's
number one.

Speaker 7 (10:21):
I got an observation.

Speaker 5 (10:22):
I mean, first of all, doc go ahead. I'm sorry,
doc go ahead.

Speaker 9 (10:25):
Generally it's the biggest loss people are giving five figures
to these contractors. So you know, just strictly on math,
we lose more money by people giving contractors up front
deposits for anything else.

Speaker 6 (10:41):
Okay, And I want to know from Bob.

Speaker 7 (10:43):
What were you going to say? Yeah, well, first of all,
is you know plumb mind doesn't collect any money upfront.
You don't pay until the job is done.

Speaker 5 (10:51):
Satisfied.

Speaker 7 (10:51):
So that makes us unique. But I don't have a
have a problem. For example, if a contractor says, when
we deliver materials right or house right, when the materials
drop on your door.

Speaker 5 (11:04):
Because there's something solid, I would like.

Speaker 7 (11:06):
You to pay me for the materials right. Nothing wrong
with that, nothing else. Now you guys don't.

Speaker 6 (11:10):
Do that, but don't nothing wrong with that.

Speaker 5 (11:12):
Or there's nothing wrong with a significant planning session with
an architect or a builder where you get plans to
pay a little bit there. There's nothing wrong with paying
a little bit. This thing about a third down, screw you.
I'm not doing a third down. And by the way,
if they won't do business with me, so be it.
And you know, I'm at an age right now and

(11:33):
a place in my career where I mean it's always
been this way, but more so now where I don't
care what people think of my opinion as far as
what I think is right and wrong. I'm not going
to bend. You know people used to or Tom. What
if it's a big sponsor. Well, I have a lot

(11:55):
of big sponsors, and if some of them require money down,
here's what I'm saying. It's very simple. You have to
evaluate it for yourself, because I know this. If a
bus hits somebody significant in the company, or if the
company goes under and you've paid money, you're out, even
if it's a great company.

Speaker 7 (12:14):
Now, if they.

Speaker 5 (12:15):
Order materials for you and you can verify that they
ordered them for you, that's one thing. If they started
working planning, you can do that. But I see never
a reason ever ever. And I know there are sponsors
on the referral lists maybe cringing, tom My God, I
you know this is the way I do business. Well,
all I'm saying is this, it opens up consumers for risk.

(12:36):
I don't think you're going to lose money with them.
I mean, I love and know these sponsors, but it's
you open yourself up for higher risk. Three zero three seven, one,
three eight, two five five. This is a show about
consumer issues, problems, complaints. Give us a call if you
have any any anything on your mind. And I want

(12:58):
to remind you that Compass Insureurance, as part of their
dedication to consumer excellence, gives free reviews of your entire
insurance situation and it's unbiased and they tell you if
you have a great deal or if you need better
insurance or if you could be paying lower rates. It's free,
honest to God, free and objective. That's Compass Insurance three

(13:21):
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(13:42):
Insurance paying too much your coverage at dozens of insurance
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one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. All Right, since I am

(14:03):
trying to make our new year a new year of
non repeats, I like bringing up things that snag people,
and after doing this show for so long, I'll bet
you now I have a good contingency that both stream
live and download on YouTube and other apps. So you

(14:27):
guys probably don't make these mistakes.

Speaker 10 (14:30):
Right.

Speaker 5 (14:31):
Money upfront the number one if I can sum up
the number one reason people get in trouble, money upfront.
Imagine this, you didn't pay money upfront. You paid for
some materials that were delivered, but the guy doesn't show
or he delays. You're not behind the eight ball, as
they say. Now here's the bottom line. Money upfront is

(14:51):
one of them. But there are many other problems people
get in trouble for. We can talk about coming up.
I have plumb line services with us. Bob Logan from Plumbline.
Somebody is inquiring about drains. You once said slow drains
won't go away. They're gonna get worse. Okay, now here's

(15:11):
the bottom line. Aren't there some drains that are just slow? Well,
is there such a thing?

Speaker 7 (15:18):
Just some that are slow, Maybe some that are slower
than others, But no drains should drain slow. If it
drain's slow, there's a reason behind it. It could be
an obstruction. Should be an easy like a plumbing vent.
It could be a plumbing vent. It could be an
obstruction in the pipe. It could be that the pipe's
been compromised.

Speaker 6 (15:35):
And here's what I always say.

Speaker 5 (15:38):
If you have slow drains throughout the house, then you
have a centralized problem. It could be a plumbing vent,
or it could be something with the service line or
maybe even out on the street.

Speaker 6 (15:51):
But if you have a.

Speaker 5 (15:51):
Slow drain in just one line, that is easier to
deal with.

Speaker 7 (15:58):
Yeah, typically if it's say one shower or one vanity
or whatever, of saying, then typically you probably have an
obstruction in that one specific line. It could be a
buildup of hair or gunk or just the things that
you know, soap, you know, things that build up in
over time, and then just getting that one drain snaked

(16:20):
typically resolves the issue. To your point, if you have
problems in multiple drains, there's a more serious problem, most
likely your mainline or venting problem, and and you should
get that addressed as soon as possible.

Speaker 6 (16:33):
Okay.

Speaker 5 (16:35):
On the on the topic of consumer problems and avoiding them,
I talked about paying money up front. That is absolutely
one of the things that will get you in trouble.
And there's another one you would think that people would
learn by now, and that is not buying.

Speaker 6 (16:57):
Not buying.

Speaker 5 (16:58):
I'm not saying, get him checked, because you're always going
to have problems not buying high mileage used cars. I
am telling I'm telling everyone you are better off taking
the money you were going to use to buy it
and do a down payment on a newer car. If
it's one hundred thousand miles or more. That is to

(17:22):
me a no.

Speaker 11 (17:23):
No.

Speaker 5 (17:23):
One hundred thousand miles is the cutoff point for buying
a used car unless you personally know the people who
have owned it and you personally know the maintenance program
they were on.

Speaker 6 (17:33):
And most of the time you don't.

Speaker 5 (17:35):
But by all means not checking out a used car.
I don't know why they don't do it. They say, well,
they had a fifty point check or they.

Speaker 6 (17:47):
Said they just had a new engine installed.

Speaker 5 (17:49):
Whatever it is, don't do it over one hundred thousand miles.
Now you might say, well, that's easy for you to say, Tom,
I can't afford a car that has less than one
hundred thousand miles, Well you're going to have to find one,
or you buy a new one.

Speaker 6 (18:05):
You buy a lower.

Speaker 5 (18:06):
Priced new one, and you use that any money for
a down payment. If you don't have credit, try to
get a co signer. But you know, today is a
day I want to clear the slate for the new
year coming and just tell you, tell you the truths
that never go away. Now some of them might be
painful for you, but they're the truths that never go away.

(18:29):
Money upfront no matter who it's for, no matter who
it is, unless you do it in a very special way.

Speaker 6 (18:35):
Yes, there are very special ways.

Speaker 5 (18:39):
Do not pay money upfront, okay, and I will go
over some of the special ways to do it coming up. Also,
not checking out cars. I am telling you check out
a used car, no matter how many miles on it,
no matter what the dealer said or the seller said.
And don't believe anything if it's not in writing. People

(19:00):
get promises verbally and they always rely on them.

Speaker 7 (19:04):
And they say, well, they said, have.

Speaker 5 (19:07):
You noticed sometimes how passive people are, And they say, well,
he insisted on this, or he wouldn't let me take
the car to get checked out. Hey, Naomi, let's get
started with you. We got a cadre of deputies that
can help for those listening. We have retired executives and

(19:27):
doctors and lawyers and accountants, and we have active people
in business who take time out of their busy day
to help us.

Speaker 6 (19:34):
Naomi, what's going on with the towing company?

Speaker 5 (19:38):
Hi?

Speaker 12 (19:38):
There, So I was pulled over and I was arrested
for driving with no proof of insurance.

Speaker 6 (19:46):
Well did you say arrested?

Speaker 12 (19:49):
Yes, arrested?

Speaker 7 (19:51):
How does that happen? How does that happen?

Speaker 12 (19:55):
I have no idea. You'd have to ask Adams Cony.

Speaker 10 (20:00):
More to it.

Speaker 7 (20:00):
You don't.

Speaker 13 (20:01):
You don't get thrown in jail because you don't have
proof of insurance. It simply doesn't happen.

Speaker 14 (20:06):
So what Thank you?

Speaker 5 (20:07):
Mark? I didn't know you were there. I didn't know
you were there. Thank you for chiming in? So major, Mark, Major,
my major colleague, Mark. Let's hear why nail me? Mark
is right, you get pulled over, but you don't get arrested.

Speaker 12 (20:26):
It might be because I've been pulled over two other times,
but no proof of insurance.

Speaker 5 (20:33):
Did you have any outstanding tickets or court appearances?

Speaker 12 (20:40):
I did have one. I think I had a warrant
for not you had a bench warrant.

Speaker 14 (20:45):
Now it all makes sense now, So how can we
help you?

Speaker 12 (20:49):
Sorry about that?

Speaker 5 (20:50):
So?

Speaker 12 (20:51):
I had gotten pulled over. They told my car and
when I just got out of jail, just yes, I
tried to call to get my car out and I
heard that there is a promissory law where you can
pay fifteen percent or not.

Speaker 14 (21:11):
I'm sorry I got to interrupt right there.

Speaker 13 (21:13):
Not when the police toe is no worry?

Speaker 14 (21:17):
Yeah, you see, you're you're one hundred percent right.

Speaker 5 (21:23):
Now. That law does not extend mark to police toes.

Speaker 13 (21:27):
That's great, But if it wasn't for people out there,
if it wasn't a police toe, if it was like
an apartment complex. But if it's like the city of
Denver for parking, it doesn't count either. But they can
charge you a maximum of either ten or fifteen percent
and up to like eighty dollars and you should be
able to get your car.

Speaker 5 (21:46):
Me how much how much do you owe right now
for your car?

Speaker 11 (21:51):
Five?

Speaker 12 (21:55):
And so I was thinking, because I have merchandises there,
I'm a single mom myself and things like that, I
have all my merchandise insite my car. So I was thinking,
I'll just go get the merchandise and then sell it
and then have the money for to get my car out.
But they told me it's three hundred dollars to go
get anything out of my car.

Speaker 5 (22:16):
And what are you going? What is your long range plan?
Naioli for what for everything? Like are you ever going
to get the car back? Or what year car? What
kind of car?

Speaker 6 (22:30):
Or you just want to get your stuff out?

Speaker 12 (22:32):
Odyssey. I would like to get my car out, but
I'd like to get my stuff out, because then I'd
have the money to sell to get my car out.
I didn't realize.

Speaker 5 (22:43):
But won't keep going up every day? Don't the feest
keep going up every day? So is that going to
work for you?

Speaker 7 (22:51):
I mean, I'd like to help you, but is.

Speaker 6 (22:53):
That going to help you?

Speaker 12 (22:56):
I mean, I do need my car, like I hate
in a single mom What kind.

Speaker 14 (22:59):
Of what kind of stuff is in the car? What
are you trying to retrieve?

Speaker 15 (23:03):
Certain items?

Speaker 16 (23:04):
You have to let jerseys?

Speaker 12 (23:06):
Yeah, authentic jerseys, collectible items of collector cars and trucks
and things like that.

Speaker 14 (23:12):
Yeah, none of those are going to qualify tipity D
Go ahead?

Speaker 8 (23:16):
When do you work three cases now where people try
to get stuff out of their impounded vehicles, like government police.

Speaker 17 (23:22):
Impounded vehicles, and they've always been allowed.

Speaker 8 (23:26):
Now, I've never worked a case in Adams County, but
both Aurora and Denver allowed. If you have proof of
ownership of the car, you have to show up with
a registration or the title.

Speaker 17 (23:35):
Do you have any of those documents.

Speaker 7 (23:37):
That have your name linked?

Speaker 12 (23:38):
They actually gave it to me when I went to jail.

Speaker 16 (23:44):
They gave me what did they give you?

Speaker 12 (23:46):
And stuff like that? My title, so it would be
easier for me to get it out. So I do
have my title, and I have my driver's license. I
have everything I need, but I'm just confused on the
three dollars fee came in to just retrieve it.

Speaker 8 (24:00):
I too, Tom, I'll be glad to call the Adams
County Sheriff's Department and yeah, let's see what's really going on.

Speaker 15 (24:05):
Okay, so I'm going to give this to one of
our debt I do have the towing company member, Okay, yeah,
So do.

Speaker 5 (24:12):
You think that local companies, if it's a local company
doing this, do you think is that what you think
is going on?

Speaker 17 (24:20):
That's what it sounds like to me.

Speaker 8 (24:22):
If everything that she just told us can be taken
at face value, it sounds like there's definitely I can't imagine.

Speaker 5 (24:31):
I can't imagine them ever having good reviews. I mean,
I mean, I can't imagine a towing company in general,
honest to god, I mean, when would anyone. I mean,
I guess if you're stranded, but if you're stranded and
you call someone, of course you're gonna love them. But god,
it's it's sad. Let's let Deputy D call on this.

(24:54):
We need to take a break, and then Rob has
an issue with AutoNation. Listen, folks, here my message to you,
whatever mess, whatever issue.

Speaker 7 (25:03):
You have, get it early so we can work on
it early or.

Speaker 5 (25:07):
Give you proper advice. Okay, that's really go ahead.

Speaker 13 (25:12):
But real quick. I mean I feel bad for her.
I'd like her to get her stuff back. But three
times without insurance? Can you imagine if she hit you
and you had to go find our own insurance? Now
come out of pocket for a deductible who gets ticketed
three times for not having insurance.

Speaker 5 (25:30):
That's well a sin. A mom who can't afford insurance,
she obviously can't afford insurance. You know there are about
forty percent of the people out there under insured or
no insurance.

Speaker 6 (25:42):
It's really crazy. Oh you think more than forty percent?

Speaker 13 (25:46):
Yes, that have maybe no insurance but low insurance meaning
minimal twenty five thousand or no insurance.

Speaker 14 (25:53):
I think it's up over fifty percent according to Compass.

Speaker 6 (25:58):
Okay, by the way, what pros dot net?

Speaker 5 (26:01):
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(26:23):
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(26:44):
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too much your coverage at dozens of insurance companies find.

Speaker 4 (26:52):
Out now three oh three seven seven to one help.

Speaker 5 (26:54):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino here three O three

(27:15):
seven one three talk seven one three.

Speaker 7 (27:18):
Eight two five five.

Speaker 5 (27:19):
So okay, Rob, what is your issue with AutoNation?

Speaker 6 (27:22):
What's going on in your life?

Speaker 1 (27:23):
Rob?

Speaker 16 (27:25):
Okay?

Speaker 11 (27:26):
What had happened was we bought uh used jeep Grand Cherokee.
I mean this is like our fifth vehicle from automation.
What year, guys?

Speaker 6 (27:35):
What year?

Speaker 11 (27:36):
Two thousand and seven seventeen and it only had like
fifty thousand miles on. It was in a remarkable shape.

Speaker 10 (27:44):
But within a.

Speaker 11 (27:44):
Week or two of taking it home, it started to
get a squeak and a rattle in the front of
it front end, and so we took it in for
service and we used the Automation Geep. We got it
from Automation Dodge on Broadways. But we have good results
with the service department at Automation Jeep on a wrappa hole,

(28:05):
so we should get there to find out what the
noise was.

Speaker 7 (28:08):
Yeah, So after they charged my wife a two hundred and.

Speaker 11 (28:10):
Fifty dollars diagnosis fee, then they told us the tirod
ends were needed to be replaced. So we had a
two hundred dollars deductible on the on the warranty plan
that we bought, so we had to fixed while she's
driving it home from work or from the dealership and
the squeak's still there. So we got another appointment and

(28:31):
we took it back. They didn't ask for diagnosis feed
but now they're telling us that the compressors out and
that has burned out the struts. So I contacted the dealership.
You guys brag about, you know, twelve point using rob Rob.

Speaker 4 (28:46):
May I ask this?

Speaker 7 (28:47):
May I ask a question at the beginning of the show.

Speaker 5 (28:50):
I said, two major problems exist that caused more problems.
One is, you know, putting money down with a contractor
upfront or money upfront for anything. And then number two
is not getting a used car checked out. Now, listen,
why did you not take that card to be checked
out before you bought it?

Speaker 6 (29:10):
I'm just curious what was your reasoning.

Speaker 11 (29:13):
I've never had any issues with anything I've bought.

Speaker 6 (29:16):
Well, that's not what I asked.

Speaker 5 (29:18):
Why do you think there could be things lurking that
they don't even know about. Was there something inside of
you that says, I don't have to worry about a
twenty seventeen cheap charity with fifty thousand.

Speaker 11 (29:31):
Miles bad decision?

Speaker 5 (29:34):
No, No, I mean what did you trust them? Did
they say anything to you?

Speaker 6 (29:38):
Did you say.

Speaker 5 (29:41):
Their check? Did they say to you we do a
ten point check or a twenty point check? What did
they say to you that gave you content?

Speaker 11 (29:48):
It was like a ten point check and they usually
have a little sticker on the window that says that
you know they did there used vehicle service check of
some sort. I didn't ask what point can they do?

Speaker 5 (29:59):
But okay, so basically, where does it stand right now?

Speaker 11 (30:07):
I've been whining and complaining. I've moved up the food
chain to the what is the noise?

Speaker 5 (30:13):
Did they diagnose the noise?

Speaker 11 (30:16):
Yeah, they found an error code from a previous overheating
of the air compressor, and they're saying that's what damaged
the structs. And the warranty company says now that they're
not covering that.

Speaker 5 (30:30):
No because it was pre existing and it caused a problem,
of course they're not covering it. How much did you
pay for this warranty?

Speaker 10 (30:38):
I don't know.

Speaker 11 (30:38):
I think it was a couple grand over a course
of three years.

Speaker 5 (30:42):
Yeah, bad idea, because you would have had the money
to fix it. How much is it going to cost
you to fix it?

Speaker 11 (30:49):
They haven't given me exact amount yet. Cheap on a
Rappah is trying to argue with the warranty company and
trying to get it to be an active alert as
opposed to a logged alert.

Speaker 7 (31:05):
I don't know what that means.

Speaker 5 (31:06):
That's what I honestly, But basically, basically, listen, let's just
cut through the mustard. It comes down to this, should
they fix it for you or not. You bought the
car as is subject to a warranty.

Speaker 6 (31:18):
The warranty doesn't cover it, so you're on the hook
for it.

Speaker 5 (31:23):
But here's something I want to This is very important
that I get this out first and foremost, just because
you bought it there, and just because you have a
warranty there once that warranty won't fix that.

Speaker 6 (31:37):
Don't stay there. Do not stay there.

Speaker 5 (31:40):
Jeep dealerships and Jeep in general has terrible service. Don't
stay there. Take it somewhere else. I have to take
a break. I want to know what you think we
need to do right now, because it sounds to me
like you have a problem. You have to take it
somewhere honest and get it fixed. I would recommend share
it in auto tech to begin with share at a

(32:00):
autotech dot com.

Speaker 6 (32:01):
More right after this, go with a.

Speaker 5 (32:08):
Sure thing Denver's Best Roofer Excel roofing dot com. You
don't pay a cent until you're content. Time for an
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Speaker 4 (32:24):
Find out now three three seven to seven to one help.

Speaker 5 (32:27):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. I'm Tom Archino. You're a troubleshooter. So
on the AutoNation call, it's pretty simple. I think he
was lolled into a into a comfort level because he

(32:50):
had some kind of a warranty. Now, he paid a
couple of grand for the warranty and probably thought that
was enough that he didn't need to get the car
checked out. Oh contraire. First and foremost, there's not one excuse,
not one that is valid for not getting a car
checked out. Even when you get a car checked out,

(33:12):
you could have problems, but at least you will know
about the obvious ones or ones ready to happen. A
really good diagnostic service can do that. Kevincoulkin shared in
autotech dot Com.

Speaker 11 (33:24):
He does.

Speaker 5 (33:24):
It does a great job, and it's just like one
hundred and twenty bucks. But here's what happened. You buy
a twenty seventeen Jeep Cherokee. Not bad, fifty thousand miles
not bad, developed a noise, he was charged a diagnostic fee,
all regular and now he had to pay a two
hundred dollars deductible and he said it's not permanently fixed

(33:46):
because the compressor sometime in the past overheated, causing other problems.

Speaker 7 (33:51):
Here's here's what it is.

Speaker 5 (33:53):
Okay. Warranties will cover everything they cover. I know that
sounds overly simply see, but that's the way it is.
So a warranty is never an excuse not to.

Speaker 6 (34:04):
Get a car checked out.

Speaker 5 (34:06):
You know, we talk about the common consumer problems again,
this is one of them. Contractors money up front, used
cars not getting checked out, and then others like movers
and all of that stuff. But Jeff, what's going on
with you? Will get started and finish it up. What's
going on, Jeff?

Speaker 16 (34:27):
Okay?

Speaker 18 (34:27):
So I've had my wife, her brother in law passed
away a year and a half ago, and he has
no family except for my wife and the father. The
father didn't want anything to do with the estate because
of his health. So my wife's got everything done through
probate and we started. We got everything resolved except the

(34:50):
foural one k that he has, and he's been with
the company like thirty five years and when we got
to the four oh one k we started getting in resolved.
And then they switched to a new company, Fidelity it was.
And when they switched to the new company, we had
to start all over again.

Speaker 5 (35:09):
Now, what do you mean, Jeff, Jeff, when did her brother?
When did your wife's brother pass away?

Speaker 16 (35:16):
A year and a half ago?

Speaker 6 (35:17):
Okay?

Speaker 5 (35:18):
And during after he died is when they switched trustees.

Speaker 16 (35:24):
Yeah, they they did. After after they after he died.

Speaker 18 (35:27):
The company switched to a new.

Speaker 5 (35:29):
Okay, hold on, and we'll come back to this. I
can help you with a lot of information. Go with
a sure thing Denver's Best roofer Excel Roofing dot com.

Speaker 4 (35:47):
You don't pay a cent until you're content.

Speaker 5 (35:52):
Time for an insurance check up, free, no obligation comparison
call Compass Insurance. Pay too much your coverage at dozens
of in ran companies find out now three all three
seven seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 1 (36:13):
Yeah, ripped new needed so you don't have.

Speaker 2 (36:25):
Come running just as fast as we can. Shooter's gonna
help come.

Speaker 3 (36:32):
Man six is the Troubleshooter Show. No Tom Martino.

Speaker 5 (36:39):
Hey, I'm Tom Martino. Welcome to the show Major Mark
Major in his satellite studio, and we are fighting for you,
solving problems, answering questions, taking complaints. We're talking about some
of the common things that happen with people, and no
matter how many times I tell people, they still come up.
One of them, of course, has to do with has

(37:04):
to do with money upfront. Money upfront.

Speaker 6 (37:06):
I mean, this seems to be such a major deal.

Speaker 5 (37:10):
You would think people would learn by now not to
pay money upfront, or only to pay as services are
rendered or materials are delivered. Money upfront another thing. Getting
used cars checked out big problem. People just don't do it.
And I wouldn't say it's going to be a one

(37:31):
guaranteed there are no problems, but it would certainly help. Also,
buying cars with high mileage, I can make an argument
that you're going to spend more on a car with
over one hundred thousand miles on it over a five
year period than you would if you bought a new car.
You'll actually spend less less on a new car than
you would on a used car. That includes everything purchase payments, interests, repairs, maintenance, whatever.

(37:58):
You're going to pay less on a new car over time,
and people just make a mistake. They want to pay cash,
they don't want payments. I had a mother one time
who did this, and over a five year period, she
spent twice as much than if she had purchased a
brand new little Hyundai for her daughter. All Right, Jeff
has an issue with a state. She says her. His

(38:21):
wife's brother passed away, So his brother in law passed away,
and your wife opened, Jeff, your wife opened a probate
and the four to one K is causing a hiccup.

Speaker 7 (38:33):
What is going on?

Speaker 5 (38:34):
And what's a four to one K is usually a
beneficiary document that doesn't go through probate. Was there a
name the beneficiary.

Speaker 16 (38:43):
On the federal one K?

Speaker 18 (38:44):
Yeah, but it's it's worse than the four It's mostly
the company that's not helping us because we it changed companies.
But then when we started the paperwork a second time
with Fidelity, then we found out they the only information
they could give us was that my father in law
was the beneficiary well in trying to get the paperwork

(39:08):
for him. My father in law then passed from his
health issues, so my wife had to do another probate
for his estate so she could acquire that beneficiary to
get the four oh one K.

Speaker 16 (39:22):
And now we're in this.

Speaker 18 (39:24):
We're starting to paperwork a fourth time. They still they
got all of her paperwork, but they won't release this thing.
They keep making us do more paperwork. We don't even
know if this thing has a value. We're sure it does,
but they won't even tell us what the value is.
And now the attorney that we were using, they won't

(39:45):
even let him speak to them anymore.

Speaker 5 (39:49):
That doesn't sound right, are you saying they? Are you
talking about fidelity? Yes, sir, okay, fidelity has a fiduciary
responsibility to the client who is now passed and then
the client's representative. But technically, if she can show that

(40:11):
she has full rights to her brother, then she should
be able to get any information she wants. I want
to get our state planning attorney on to run this
by him and that and and just see what he
has to say, because he's a great guy, and I

(40:32):
think Dan mackenzie McKenzie law will have uh will weigh
in on this, So Katschina, let's get Jeff the benefit
of Dan McKenzie's opinion on this. But in general, if
she's a benefic if not a beneficial, if she's the
personal representative and has authority over the estate, then she

(40:55):
can do all issues of the estate. But as I
understand it, the four to one K had a beneficiary
designation to.

Speaker 6 (41:04):
The dad and his dad also passed away.

Speaker 5 (41:07):
So now that I think is the hiccup is that
even though your wife has authority over her brother's estate,
it's no longer part of her brother's estate. It's part
of the dad's estate. Who passed away? Now, how long
ago did the dad pass away?

Speaker 18 (41:27):
About five months ago?

Speaker 5 (41:30):
Okay, Now, who was the personal representative named for the dad?

Speaker 7 (41:36):
Did the dad have a will?

Speaker 18 (41:39):
Now, the dad didn't have the will, but we did
have to go through probate again to write my wife.

Speaker 5 (41:47):
So your wife opened up a probate for her dad, right, yes,
And she has an attorney. And what is the attorney
telling her.

Speaker 16 (42:00):
Attorneys?

Speaker 18 (42:00):
The attorney's telling her he's just getting run around by fidelity.
And the last thing he told us was that now
Fidelity will not even take his call, so his his
hands are essentially tied at this point. And we have
put so much money into this in the.

Speaker 19 (42:16):
Year and a half that how much money going out?

Speaker 7 (42:20):
How much?

Speaker 5 (42:21):
How much money have you put?

Speaker 7 (42:23):
How much money have you put into it?

Speaker 18 (42:25):
Jeff, I've put several thousand dollars into this already.

Speaker 5 (42:31):
No, you would tell me exactly, you ten forty fifty,
how much I would say, we're about We're about seven
to eight thousand dollars into this. And how do you
know do you have any idea of the account balance
for the four oh one k No.

Speaker 18 (42:52):
We we had my wife try to get it, and
then because my father in law was beneficiary, we had
him on the phone and they would not give it him.
And then when we turn my wife's new probate paperwork
in for her father's estate, they still will not give
her the bounce. They told them they cannot verify the

(43:13):
account because it's John's account, and even though John's passed away,
they can't give.

Speaker 11 (43:18):
It to him.

Speaker 18 (43:20):
They can't verify him. It's really dumb, It's really I'm
running encircled and I'm at my wits end with the
whole problem.

Speaker 16 (43:27):
I don't know where.

Speaker 5 (43:28):
So Dan McKenzie is on McKenzie Law and he does
a state planning and probate and avoiding probate and wills
and trust. Dan McKenzie, I want to run this by
you real quick. So we're talking about Jeff's wife. So

(43:48):
let's just say, you know, so his wife's brother passed away. Okay,
So her brother passes away and she opens probate. The
four one k had a beneficiary designation to his dad.

(44:09):
So that's that's the wife and the brother had their
dad alive, and the brother made the four one k
beneficiary his dad. Now his dad has passed away recently,
the wife cannot What is your wife's first name? I
hate keep saying wife. What's her first name?

Speaker 11 (44:31):
Monica?

Speaker 6 (44:32):
Monica?

Speaker 5 (44:33):
So Monica is now trying to get the four one
k from the father's estate to the brother's estate to
her or however she does it. So when there's a
beneficiary and the beneficiary dies and Monica is in charge

(44:53):
of both the states, what does she do? He says
that Fidelity won't even talk to them. Do they say
she's not designated? What do they say, Jeff, that she's
not legal representative?

Speaker 4 (45:05):
What do they What reason do they give for not.

Speaker 18 (45:09):
They keep telling us that this paperwork they sent us
wasn't the correct paperwork. They need other paperwork, but they've
got court probate paperwork from the State of Colorado. And
to make it worse, they keep referring to this beneficiary department.

Speaker 16 (45:27):
But I'm not kidding you. Nobody can seem to transfer
us there.

Speaker 18 (45:32):
No matter what time we call.

Speaker 16 (45:33):
It's always the wrong hours. It's ridiculous, all right.

Speaker 5 (45:38):
So what you're trying to do is you're trying to
get the four oh one K to your wife who
inherited it, you said, because she was And did the
brother who passed away did he have a will?

Speaker 18 (45:52):
He had no wills and he has no other surviving
family members.

Speaker 7 (45:57):
And then did the father have a will?

Speaker 5 (46:01):
No? Okay, So Dan, the four to one K went
from the brother to the father, who is a beneficiary.

Speaker 6 (46:11):
Now the father's dead, what do they do?

Speaker 20 (46:15):
So it did transfer the father? It sounds like Monica
is the personal rep of the brothers of state. I
don't know if if it's a problem that if it
got transfer to the father, it really would be his
estate directing where things go. Has approbate been open for
him too.

Speaker 18 (46:32):
Yes, Yeah, and they had all that paperwork.

Speaker 11 (46:36):
Okay.

Speaker 5 (46:37):
I think she's the personal representative for both of them, right, Jeff.

Speaker 6 (46:42):
Yes, And there are no other heirs or relatives, not one.

Speaker 5 (46:50):
Dan.

Speaker 11 (46:50):
What do they do?

Speaker 7 (46:51):
What does she do?

Speaker 6 (46:52):
Monica? What does Monica do?

Speaker 20 (46:55):
I mean, the only thing I can think to do
really is to ask the court for an order or
in them to at least disclose what's going on, or
distribute the funds. Probably distribute the funds. So you do
emotion and ask the court for an order and then
take that to them and once. If they're not going
to buy it by that, then they're gonna have bigger problems.

Speaker 5 (47:15):
You know. So you say they are not going to
but you mean a court order for Fidelity to transfer
the money pypically?

Speaker 20 (47:24):
Yea ordering Fidelity to transfer those funds.

Speaker 5 (47:29):
Yeah, Fidelity is the one everybody has in common. The
four to one K is at Fidelity, and Fidelity needs
to recognize your wife's authority.

Speaker 7 (47:40):
And to do that, they have to do it.

Speaker 6 (47:42):
She has to do an order.

Speaker 5 (47:44):
Does the attorney she has has he recommended emotion?

Speaker 10 (47:50):
No?

Speaker 18 (47:51):
And I've asked them three times if there isn't another
legal way that we could go at this, even like
a lawsuit to try to get this and he has
not even like honored or attempted to pursue that. And
I'm just tired of bleeding out money. And I don't
even know if this thing has a dollar in it
or one hundred thousand dollars in it.

Speaker 16 (48:12):
I don't know if I just shot away all this money.

Speaker 5 (48:15):
Did you look at any of the paperwork that Did
you look through any of the brother's paperwork to find
that or emails to find if maybe a statement was
issued on this four A one k and all the.

Speaker 10 (48:27):
Things that we have.

Speaker 18 (48:29):
The only paperwork that we don't have anything owned is
this FOURAL one k.

Speaker 6 (48:37):
But no one is waying he had it. Okay, So
what would you do?

Speaker 5 (48:41):
Dan? You would file emotion to compel fidelity to put
up I mean basically.

Speaker 6 (48:48):
To transfer the four one k.

Speaker 20 (48:52):
Something like that.

Speaker 5 (48:53):
Yeah, And Jeff, I mean and Dan, would it go
because of the technicality of the beneficiary here, would it
go from from the dad's estate back to the brother's
estate and then to Monica or can she go directly
and access the father in law?

Speaker 20 (49:11):
I think I transferred to him. I mean it should
be his estate now that's receiving it, and that Monica
is only surviving er, it's gonna be her.

Speaker 5 (49:21):
So, Jeff, you're gonna you're gonna have to just make
a tough choice here and tell your attorney you want
another opinion.

Speaker 6 (49:30):
I don't know what else to tell you.

Speaker 5 (49:33):
Tom.

Speaker 18 (49:34):
I like what I'm hearing from this fella here.

Speaker 6 (49:39):
Quickly, bo, what is your question?

Speaker 7 (49:41):
I'll get it short.

Speaker 19 (49:42):
Jeff, I think you should fire your attorney and hire
Dan McKenzie because that was.

Speaker 5 (49:48):
The obvious message we were giving absolutely or or another
attorney who understands it.

Speaker 18 (49:55):
Dan McKenzie, by the way, I like what this guy
said already, and I would.

Speaker 16 (50:00):
Like to talk to him off the air.

Speaker 5 (50:01):
All right, Well, I'm going to give you his numbers
eight three three co plans and he's local eight three
and you can find him at coplans dot co. Co
Plans dot co all for Colorado, coplans dot Co. Dan
McKenzie has always a pleasure talking to you, and he
gets right to the point. It's just a very simple

(50:24):
matter take you know, just tell the courts you need this,
You do a motion and then if they don't follow
a court motion.

Speaker 6 (50:31):
They're in trouble.

Speaker 5 (50:33):
I'm Tom Martine three oh three seven one three talk
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You don't pay a cent until you're content. Time for

(51:17):
an insurance check up, free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three o three seven to seven
to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martino here, welcome. Hey,

(51:44):
you know there's a suit going on, of course, and
you can collect from Amazon in around fifty bucks.

Speaker 6 (51:49):
If, if ever you were you tried.

Speaker 5 (51:51):
To cancel a prime and you found it difficult, the
government is making a settlement with them for them to
pay consumers. You can go online and search that suit
to find out how to get your share if you
ever tried to cancel during certain dates. Apparently the government
feels the Justice Department feels they made it very difficult,

(52:12):
if not impossible, to cancel your prime membership. All right,
back to the phones and find out what's on your
mind or at least our text messages. And what's the
difference between a quick recovery water heater and a regular
water heater? Bob Logan is with us from Plumbline Services. Bob,
that's a straightforward question. Quick recovery of a water heater

(52:36):
as opposed to a regular water here, what is actually
the difference.

Speaker 7 (52:42):
Well, a quick recovery water heater. So let's just take
like a fifty and fifty five gallon, so quick recovery
A lot of times are fifty five gallon, but we're
a fifty gallon water heater might give you seventy to
eighty gallons of hot water. In the first hour. Sure,
because as it's us the waters replenishing it. A quick

(53:02):
recovery will give you two hundred and fifty to two
hundred and seventy five gallons.

Speaker 6 (53:06):
Of water because heat, it reheats that fast.

Speaker 7 (53:09):
It reheats that much faster. Yeah, so that's what it is.

Speaker 5 (53:12):
It's constantly reheating to give you a constant flow beyond
its normal capacity.

Speaker 10 (53:18):
Correct.

Speaker 7 (53:18):
It's just a higher efficient, higher effective water heater that
reheats the water quicker for you.

Speaker 6 (53:23):
And they call it quick recovery.

Speaker 5 (53:26):
So another one, if you had a fifty gallon tank
of a regular water tank, you can get fifty gallons.

Speaker 7 (53:34):
No, oh, yes, you can get more than fifty gallons
on a.

Speaker 6 (53:37):
Regular one, you can get fifty gallons.

Speaker 7 (53:39):
Correct.

Speaker 5 (53:40):
Well, by the time you get to the bottom of
that fifty are you saying that in itself, even though
it's not a quick recovery, does recover some.

Speaker 7 (53:47):
It will recover some, so you might get say seventy
gallons or maybe even eighty gallons, depending on how fast
the water's flowing. And but yes, the water heater will
start to recover as it's being used.

Speaker 5 (53:59):
One of the things I find incredibly frustrating in homes,
and I don't know why they don't address it.

Speaker 7 (54:05):
Are these hot water lines?

Speaker 5 (54:07):
I mean, you waste a lot of money sometimes waiting
for water to get to the faucet, and after the
house is already up and running, can you really do
anything about it?

Speaker 7 (54:20):
You can, there's you can install circulation pumps.

Speaker 6 (54:24):
And even after the fact.

Speaker 5 (54:26):
So even so if you have a remote bedroom, let's say,
and you could probably turn this on and off when
you need it, but you have guests staying back there,
rather than literally running water for three minutes, you're saying
that there is a way.

Speaker 7 (54:39):
To after the fact install a loop.

Speaker 21 (54:43):
Well, not necessarily a loop, but technology technology because as
I understand, you do have a separate loop, so as
I understand it to retrofit. What it does is pulls
water from the water tank back to that bedroom and
then it's really hot because it.

Speaker 5 (55:02):
Keeps it and then it goes into the cold water
side and back.

Speaker 7 (55:05):
It's it's with one way valve, recirculating the hot water
a little bit at a time. So it's picture yourself
opening up your faucet, but you're not actually opening up
the faucet. It's pulling that hot water through just a
little bit at a time, so that when you do
go to use it, the hot water and when it pulls.

Speaker 5 (55:27):
It through from the water heater back to the bedroom,
where does the water go from there?

Speaker 7 (55:33):
Does it go back into the cold water side?

Speaker 6 (55:35):
Okay?

Speaker 5 (55:36):
And so does that create any hot water when you
turn on your cold water momentarily? Not really, because it's
done slowly enough that it's just enough to keep hot
water near that sink.

Speaker 11 (55:48):
Right.

Speaker 5 (55:49):
That's pretty brilliant technology. And and you don't have to
do any retro plumbing in a case like that. You
don't just under the sink and at the water heater
product well, I don't even know if you have to
go to the water heater. You would just you would
just do like a tee with a one way valve.

Speaker 7 (56:05):
More of the point of use.

Speaker 5 (56:06):
Yes, is there mostly power underneath? Do most sinks have
power under Typically they do underneath because you would need
some power to do that anyway. So for the for
the guy texting about the the retro water loop, you
can do that. You can install one after the house
is built, and of course it's always better to do

(56:27):
it when is built, and as far as even with
a constant flow water heater, which they call erroneously, we
call them instant water heaters. What they are are constant
flow water heaters, meaning you don't have to store a reservoir.
As the water goes through the heater, it's heated to
the point of consumption. And they call it constant flow

(56:50):
because the water heater has a flow rate at which
it can continuously offer hot water. But still you can
have problem if the bedrooms, I mean, you still have
to wait for hot water. Right.

Speaker 7 (57:05):
A tankless water heater or a constant flow will not
necessarily give you water quicker. And so to your point,
it's just a constant flow, so it's a it's on demand.
You know, you don't have a storage tank that is
constantly heating water. It cools down, a heat cools down
like a normal water heater. It doesn't start heating until

(57:26):
the water starts flowing.

Speaker 6 (57:28):
As you turn on the water.

Speaker 5 (57:29):
The water starts out cold, goes through the heat exchanger,
and comes out hot. And it has a flow rate.
The bigger the house, the bigger flow rate you need,
and the more uses because if you have four five bathrooms,
you're gonna need more of a flow rate.

Speaker 6 (57:46):
Than if you have one bathroom or two bathrooms.

Speaker 7 (57:48):
That's exactly right. So for example, let's hypothetically say you've
got four people showering at the same time. Well, the
amount of water coming through those shower heads might diminish
a little bit because the tankless water heater is trying
to heat rough water for all four, right, rather than one.

Speaker 5 (58:05):
And some people have actually suggested that you can zone
those in other words, you put one for one for
upper part of the house and one for the lower
part of the house, or however you want. You can
divide those up into two different ones rather than one
massive one.

Speaker 7 (58:18):
You certainly can. Yes, hey, Bob, did you you know
that you know Tom I was whole lot. Dmitri.

Speaker 5 (58:24):
You go ahead, Dmitri, Yeah.

Speaker 8 (58:25):
Bob, I was gonna ask Bob about like what you
referred to as a tankless heater. And I remember many
years ago when I was renovating my last house, they
were always trying to sell me like these instant water
heaters or inline water heaters.

Speaker 17 (58:38):
Is this the same thing that we're talking about.

Speaker 7 (58:40):
That's the same thing. It's not an instant for some
for some reason, a lot of people think that it
gives you you know, you try enough faucet on the
other side of the house and you're gonna get instant
hot water.

Speaker 8 (58:50):
And that's not the case, right, But instant means the
cold water enters the heating system comes up in it,
like immediately in a very short area, it gets super high.

Speaker 5 (59:00):
And that's not to be confused with like I call
tea water or coffee water at the sink. They these
are little electric units that they put at the sink
for you know, making tea and stuff like that. That
obviously is not that and those are just made for
very small quantities of hot water.

Speaker 8 (59:18):
And what's the cost roughly speaking, what's the cost difference
we getting a tank and getting one of these, you know,
so called the instant heaters or what do you call them?

Speaker 5 (59:27):
Are they about twice as much?

Speaker 7 (59:29):
About twice as much? Yeah, so, you know, and again
I hate to quote prices verse over the year because
it all depends on installation. But let's say let's say
a standard fifty gallon is you know, twenty five hundred,
three thousand dollars. A high recovery might be five to
seven tankless could be seven to twelve. And is it

(59:53):
more energy efficient to have a tank's absolutely more. Oh wait,
it is only using energy when you use it. Man,
is there I have a question back at the ranch.

Speaker 9 (01:00:01):
Go ahead, Hey, Bob, you mentioned that it'll the It
won't keep the water any faster.

Speaker 7 (01:00:09):
What can you do if you want faster hot water? Well,
that's what we were just talking about.

Speaker 6 (01:00:15):
Yeah, we just talked about that.

Speaker 5 (01:00:17):
You you put in a hot water loop is what
they're called. Okay, but you know, the technology wise, it's
not really a loop in all cases. But what it
does is slowly circulates warm water to the back bedrooms
or to the remote room and has it on the
ready when you need it. The good thing about those

(01:00:38):
is you can shut those down when they're not being used.
So if you have guest rooms that you only use
once in a while, you can turn on that loop
system to keep hot water back there when you need it.

Speaker 6 (01:00:49):
Okay, we got a lot to talk about.

Speaker 5 (01:00:51):
Three zero three seven one three talk seven one three
eight two five five Richard, please hang on with that
comment for the four oh one k We want to
hear it. And then Joe's been working with Dimitri on
an issue with getting paid. All of that.

Speaker 6 (01:01:09):
Right after this, go with a.

Speaker 5 (01:01:13):
Sure thing Denver's best roofer Excel Roofing dot com.

Speaker 4 (01:01:16):
You don't pay a cent until you're content.

Speaker 5 (01:01:22):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three o three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Artino here, Okay,

(01:01:50):
let's talk to Richard has a comment on that four
o one k Uh. She was getting a hard time
being recognized by the trustee because it was owned by
someone who was deceased.

Speaker 7 (01:02:03):
Go ahead, Richard, Hey.

Speaker 15 (01:02:07):
Tom, are you good man?

Speaker 7 (01:02:08):
What's happening?

Speaker 15 (01:02:11):
Well, I've texted you previously on retirement plan matters, and
I wanted to give you my two cents so to
speak on this situation.

Speaker 5 (01:02:24):
And for those listening, what happened was the woman's brother died.
He had a four oh one k. The four oh
one k went to the dad who died. She is
the personal representative for both estates.

Speaker 7 (01:02:39):
Go ahead, sir, Yes.

Speaker 15 (01:02:43):
So there's two ways that death benefits can be paid
out to a beneficiary under a qualified plan. The first
way is that there is in fact the valid beneficiary
dentical designation on file and the plan simply follows that

(01:03:03):
beneficiary designation. When there is no beneficiary designation, which is
ultimately what the case is here now, because the name's beneficiary,
it is also deceased right in that case, the fallback

(01:03:24):
is the language within the plan document itself. There'll be
a section in the benefit area of the planned document
that lays out the hierarchy, so to speak, of beneficiaries.
So what this person should do the personal rep.

Speaker 11 (01:03:48):
Of the estate.

Speaker 15 (01:03:50):
They need to contact not Fidelity, but the company that
this individual worked for, the company that sponsors the foe
own case plan, because that's who the trustees of the
plan are. Fidelity is simply a custodian of the plan.
They are not the trustees ultimately the trustees. The fiduciary

(01:04:15):
responsibility lies with that company and the officers who are
named as trustees of the plan.

Speaker 10 (01:04:24):
So she needs to call the HR department.

Speaker 15 (01:04:28):
Explain the situation, provide the death certificates, write a letter
as follow up to the plan trustees, petitioning them so
to speak, or instructing.

Speaker 11 (01:04:40):
Them to make the.

Speaker 15 (01:04:44):
Death benefit payment in accordance with the language in the
plan document.

Speaker 7 (01:04:52):
Okay, that's good.

Speaker 5 (01:04:53):
So she can go to the HR department and held
that for a one K. What if it's an orphaned
for a one k from previous job many years ago.

Speaker 15 (01:05:05):
Orphaned meaning there's no plan sponsor.

Speaker 5 (01:05:08):
No, there there is a four to oh one k.
He left his job years ago and it sits.

Speaker 15 (01:05:18):
Yes, so regardless, it's as long as the plan is
still in existence. There are plan trustees, there's a plan administrator.
Those are the people.

Speaker 16 (01:05:32):
Who are.

Speaker 15 (01:05:34):
Charged with the operation of the plan and the proper
payment of benefits that have accrued.

Speaker 11 (01:05:42):
Under the plan.

Speaker 15 (01:05:43):
Okay, even though even though this person may have died
ten years ago, fifteen years ago, and a lot of
time has passed, it's still the default, as I say,
is got it the language of the plan.

Speaker 5 (01:06:00):
Documents, and then she should go to HR for that
where it was originally held or where was held at
the time of death.

Speaker 14 (01:06:10):
We have X Joe sold though, don't forget that part.

Speaker 6 (01:06:14):
Oh that, yeah, it did.

Speaker 5 (01:06:18):
But the HR, I think would all inherit the records,
I think, or maybe not. Maybe it does have to
go to that previous company. So Deputy D, what's going
on with Joe my mine?

Speaker 7 (01:06:34):
Okay, go ahead, sir, tell him.

Speaker 8 (01:06:35):
You know, from what I can tell, Joe called us
way back on May twenty sixth because he holds some
dirt at the request of this lady named ROBERTA. Aragon
in Denver, and she allegedly stiffed him, if I remember right,
about five hundred and sixty five bucks for the dirt
holing service.

Speaker 17 (01:06:55):
So that was back in May, and I'm just kind
of curious to see why Joe's called us now.

Speaker 8 (01:07:01):
Now, at the time, I have to tell you I
wasn't able to resolve this matter because mss Aragon didn't
return any of my phone calls. Now I do have
her phone number, and I have her email address, and
I even have her you know, actual physical address. So
I'll be more than happy to start following up again.
But hopefully Joe has an interesting update for us to so, so.

Speaker 7 (01:07:20):
You didn't know he was calling in What are you
calling about?

Speaker 6 (01:07:22):
Sir?

Speaker 22 (01:07:24):
Hey, guys, thank you very much for everything you guys do.
You've helped pay a lot and I'm.

Speaker 18 (01:07:30):
Not sure that May.

Speaker 22 (01:07:31):
I'm not sure where that May time frame is coming from,
because it hasn't been that long. I don't think, you know,
I don't think it's been that long, because I just
sent her a letter from your guys' suggestions. It's a
certified mail with a intent to lean. I just received

(01:07:52):
it back and it says, you know, not able to deliver.
I sat over there for a while and saked it out,
and seeing her walk out of that house, took a
couple of pictures of her.

Speaker 8 (01:08:06):
I know, are we still talking about? Did I get
the correct case? This was Roberta and this is the
West eleventh Avenue address. Okay, so yeah, that was your call.
Did cut for you? And I first spoke on May
twenty sixth. So it sounds like Roberta is not picking
up her certified mail. That's that's really what it sounds like.

(01:08:27):
But it might be too late to lean this property.

Speaker 7 (01:08:30):
Anyway.

Speaker 17 (01:08:31):
We're almost we're at the end of October now, Oh yeah,
it is.

Speaker 5 (01:08:34):
It is, so you're still you're still all the money?

Speaker 22 (01:08:38):
Yeah, yeah, And it's just the principle of the idea,
you know, six hundred bucks, it's well six.

Speaker 5 (01:08:45):
Hundred bucks is more than just the principal. That's a
lot of money.

Speaker 17 (01:08:50):
This is small this is what small claims court was
made for.

Speaker 6 (01:08:55):
You're absolutely right, You're absolutely right.

Speaker 11 (01:08:58):
Can I do that?

Speaker 5 (01:09:00):
I mean?

Speaker 11 (01:09:00):
And how do I serve her?

Speaker 10 (01:09:01):
Though she's so ghosty?

Speaker 22 (01:09:04):
I can't even get her to answer ghosty?

Speaker 5 (01:09:07):
I like that term ghosty.

Speaker 8 (01:09:09):
I had a ghosty defendant earlier this year, and Joe,
it's pretty simple. So this isn't legal advice. All I'm
describing is what I did and why it worked for
me in Denver. But if you go to the Denver
County Court, we got to.

Speaker 5 (01:09:24):
I'm sorry, as shann is saying, we must take a break,
sot back and continue that thought. Right after this, go
with a sure thing Denver's best roofer Excel Roofing dot com.

Speaker 4 (01:09:36):
You don't pay a cent until you're content.

Speaker 5 (01:09:42):
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three O three, seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the Real estate Man dot
com to list your home with Remax Alliance three.

Speaker 4 (01:10:00):
All three nine two zero sixteen twenty two.

Speaker 5 (01:10:06):
Hi Tom Martino here, we're running out of time for
this hour. But let's go to the phones and find
out a Joe. Uh so, where where did we leave this?
Did you look it up?

Speaker 11 (01:10:21):
What to do?

Speaker 7 (01:10:21):
Yeah?

Speaker 8 (01:10:22):
So, Joe, very briefly, will take me less than a minute,
and they have to tell you. You go to the
Denver County Court website and you download this form called
JDF two five zero, and it's a multi page package
that tells you how to fill out the small claims paperwork,
how many copies to print and bring with you to
the courthouse. And then you show up at the courthouse,

(01:10:44):
you pay them. I think it was forty five or
fifty five bucks, depending how big your claim is. And
then since you have this ghostly defendant, I'll tell you what.
You go to a place called Pike Reporting downtown.

Speaker 6 (01:10:58):
I want to hear about this. Yeah, this is how
to serve someone.

Speaker 7 (01:11:01):
I serve ghostly defendants, all.

Speaker 5 (01:11:03):
Right, ghostly defendants and serving them coming up on the
Troubleshooter Show.

Speaker 7 (01:11:08):
Get your calls in right now.

Speaker 5 (01:11:09):
Three oh three Martino, three oh three sixty two seven
eight four sixty six or three oh three seven one
three talks seven one three eight two five five. Go
with a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:11:31):
an insurance checkup free, no obligation comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three oh three seven seven one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 1 (01:11:56):
With news you needed by so you don't happen.

Speaker 2 (01:12:04):
Come running just as fast as we can shoot is
gonna help?

Speaker 3 (01:12:09):
Come Man six is the Troubleshooter Show. No Tom Martino.

Speaker 5 (01:12:16):
Hey, I'm Tom Martino, and I welcome you to the
show where we are trying to make your life a
little easier, as I've been doing for forty five years,
solving problems, answering questions, taking complaints, make your life listen
a little easier and uh you can call us at
three oh three seven one three talk when we're on
the air with iHeart seven one, three, eight, two, five

(01:12:37):
five or twenty four to seven. This number works when
we're on the air as well. Three oh three Martino
three oh three, six, two seven, eight four sixty six.

Speaker 7 (01:12:45):
If you're streaming the show, you'll see uh.

Speaker 5 (01:12:47):
In the studio, I got deputy d here and I
got also to my right Bob Logan from Plumbline Services,
and uh, we have a deputy doc, I believe back
at the studio.

Speaker 6 (01:12:58):
Is Bo back at the studio as well?

Speaker 7 (01:13:00):
Well?

Speaker 6 (01:13:00):
Yes, some going deputy.

Speaker 5 (01:13:03):
But you guys working on anything particular right now?

Speaker 7 (01:13:06):
Not right now?

Speaker 6 (01:13:08):
Okay?

Speaker 5 (01:13:10):
Something I was traveling over the weekend and I went
back to New York for a wedding, and I got
a lot of observations to make. But one thing is
for absolutely sure that I noticed phone.

Speaker 7 (01:13:21):
My phone.

Speaker 5 (01:13:21):
My phone can go two days or more sometimes without
charging it here and when I'm traveling, my battery goes
to hell fast when I'm traveling, And I don't know why. Now.

Speaker 6 (01:13:37):
I even tried, which helped a little.

Speaker 5 (01:13:40):
I turned off Wi Fi because if Wi Fi is
on and you're not connected to Wi Fi, it's constantly
searching that takes energy. I also turned off Bluetooth. Again.

Speaker 6 (01:13:51):
If Bluetooth is on but you're not.

Speaker 5 (01:13:54):
Connected to anything Bluetooth, there's no reason to keep it
on and it needs kneelessly drains some energy. But other
than that, I didn't know.

Speaker 11 (01:14:04):
What to do.

Speaker 5 (01:14:05):
My I mean, because you need a phone for for
ride sharing, I use it for or when we're walking
the city. I like having that map up for obscure places,
and it gives you a walking map. As you know,
Google Maps can give you a walking map, or a
driving map, or a public transportation map. But why do
you think phones die so much? I'm going to ask

(01:14:27):
my YouTube morons as well. They fancy themselves smart, especially
the likes of Well I won't, I won't single them out,
but they think they're really smart.

Speaker 8 (01:14:37):
Well, you know time, I've observed the same thing. When
I travel like you, I turn off the Bluetooth and
the Wi Fi and all that, and it still depletes
the battery much best I think.

Speaker 5 (01:14:47):
So.

Speaker 8 (01:14:47):
My theory is that it's constantly searching for a network.
It's roaming, right that they don't use that word anymore,
But it's connecting and reconnecting and disconnecting from tons and
tons of.

Speaker 17 (01:14:57):
Networks as you go along.

Speaker 8 (01:14:58):
It could be that those network works require more data transfer,
more check ins, more handshakes than your home network does
with a phone that belongs to it.

Speaker 5 (01:15:07):
Yeah, that could be that when you're in your home territory,
it locks onto your network and keeps it. When you're not,
it doesn't recognize any one particular network as your home network,
and it might be roaming. It might be. I know that.
It just it's just concerting. I say, Wow, why the
hell is my phone going so low so quickly? And Bob,

(01:15:29):
did you ever find that when you're traveling? Did you
ever find your or you know, as far as your
battery or you don't depend on your phone that much?

Speaker 4 (01:15:36):
Uh?

Speaker 7 (01:15:37):
No, I live and die with his phone.

Speaker 5 (01:15:39):
I know it, I know it.

Speaker 11 (01:15:40):
Yes.

Speaker 5 (01:15:40):
Anyway, I also noticed something else, And again I don't
want to point fingers, but I swear to God that
I've noticed something from California to New York. Okay, Okay,
I'm just going to say it. The farther east I got,

(01:16:01):
the more I found need for dental cleanings. I think
West Coast people are obsessed.

Speaker 6 (01:16:12):
With their looks.

Speaker 5 (01:16:13):
We have a pretty good I know this sounds crazy,
but I'm a bugobo about oral care, and I can
tell when somebody neglects themselves. But I found the more far,
the farther east you go, the worst dental cleanings. And
why would someone do Why do I notice that? I
don't know, because lately I've been obsessed with germs and

(01:16:35):
staying trying to stay as clean as possible. And one
of the biggest entries to germs in your mouth is
a dirty mouth. Or and I'm not talking necessarily people
with rotting teeth and all that, Or I'm just talking
about dental cleanings, just good dental cleanings.

Speaker 6 (01:16:51):
You can tell when people are talking. Is this crazy
that I bring this up?

Speaker 7 (01:16:55):
I don't know. I'm just obsessed and I noticed.

Speaker 5 (01:16:58):
I swear to God that the East Coast needs dental
cleanings more than the West Coast. And then in between,
as you get farther east, dental care deteriorates.

Speaker 11 (01:17:10):
Well.

Speaker 9 (01:17:10):
Tom, if you go really far east to England, actions
is that just is that just a myth?

Speaker 5 (01:17:17):
Or is it really our teeth really bad? My wife said,
in Europe, I'd be shocked at how bad people's teeth.

Speaker 6 (01:17:25):
Not just England but Europe in general.

Speaker 23 (01:17:27):
She said, Wow, if you listened to some Sometimes I
have these things on YouTube about what what the Europeans
say when they come to America the first time, And
one of the things that comes up quite frequently is
to say, people have such white teeth.

Speaker 7 (01:17:46):
It's just haven't imagine it.

Speaker 5 (01:17:48):
It's also yeah, but it's also your gums get all
gumped up with with trder and stuff.

Speaker 15 (01:17:54):
And I just found it to be.

Speaker 7 (01:17:57):
Astounding how people in the neglect themselves.

Speaker 5 (01:18:01):
Now one thing I like, and I like a bit,
I think, and again, because I've been cooped up with
treatments for the past years off, I hadn't gotten out much,
so it was my first real outing, so I'm hyper vigilant.
But I also believe that again California might be overly

(01:18:21):
obsessed in New York now, but but with physical fitness
and getting yourself put together, it seems like the farther
east you go, the less important it becomes. The farther
west you go, the more important it becomes. That was
my casual observation. But in any case, I think that

(01:18:42):
that the dental cleaning, you watch people you go and
you tell me if it's not true. And while I'm
on the topic of visiting and all this I'm not bringing.
I just want people to know if they've seen me
at a wedding or two, I'm not talking about the
wedding I was at. I'm grouping them in with tons
of weddings because I think weddings are lovely and the

(01:19:04):
brides and groom the brides and grooms are are wonderful
and all that. Okay, I think it's a it's a
day to celebrate their love and I never want to
rain on a parade. But for the life of me,
this is something that is universal. I've been to enough
weddings lately that I say to myself, my God.

Speaker 7 (01:19:21):
In Heaven, what does this wedding planner do? I mean,
what is it? What does a wedding planner do?

Speaker 5 (01:19:27):
Do you know the one big flaw in every wedding
I've been to, one big flaw, And you would think
that a wedding planner would finally say, duh, we need
to fix this. Okay, I am going to do this
as a favor. I am going to lend myself out.
There's a wedding planner, and not the main wedding planner,

(01:19:52):
but an overseer of the wedding plan. So you get
yourself your f favorite wedding planner because.

Speaker 6 (01:20:01):
They do the agenda. What do you do and when
do you do it?

Speaker 5 (01:20:04):
That I like. I mean, a good wedding planner is
literally telling them what to do and when to do it.
There's nothing wrong with that keeping things going. But I'm
going to give you a couple does and don'ts about
weddings and something that.

Speaker 7 (01:20:17):
Is so obvious. I swear to God, it's so obvious.

Speaker 4 (01:20:21):
Why a why a why?

Speaker 5 (01:20:25):
In most weddings, the couple walks up the aisle and
they keep their backs to the crowd or turn sideways,
and then you have the minister or the officiat that
what do you call them, the official? Let's just call
it the official or the minister or whatever with facing us.
I don't care about you. I'm never going to see

(01:20:46):
you again. I don't care about you. Don't face us,
turn around. I want your back to the crowd, and
I want to see full front the wedding couple. And
for God's sakes, in today's day and age, use a
shotgun microphone. They put these little shore omni directional microphones

(01:21:09):
three feet in the middle of them, and you can't
hear a word. Every once in a while, you hear
I don't, and then it's either too closer too far away.
Wouldn't a good wedding planner say, people, you need to enunciate,
you need to be heard, and a microphone doesn't make it.

(01:21:35):
So you can go.

Speaker 11 (01:21:38):
At you.

Speaker 6 (01:21:38):
I love you, and I thought you, and I tell you.

Speaker 4 (01:21:43):
I can't.

Speaker 7 (01:21:43):
I can't even pretend to be like that.

Speaker 5 (01:21:45):
So listen, please, please, if you're a wedding planner, call me.
Call me three or three Martino. I'm going to oversee
your oversight. Tell your people they want to be seen
and heard. That means don't have them walk up the
aisle with those beautiful clothes and that beautiful loving glow

(01:22:09):
and keep their backs or sides to us the official
we don't care about you. You're a necessary part, but
keep your back to us.

Speaker 7 (01:22:20):
We don't care.

Speaker 5 (01:22:22):
Turn around, address the crowd, then turn back to the
couple and let the couple look at their guests.

Speaker 7 (01:22:30):
Hey, Tom, and.

Speaker 5 (01:22:31):
When okay, one second, really, but please either put a
lava lier microphone on them or put the microphone in
front of their face. You don't hear, okay, but I'm
back here and say hey, and from the moment I
met you, I loved you so much. Go ahead, what
were you going to say?

Speaker 7 (01:22:52):
I think you're missing on a boat here?

Speaker 6 (01:22:54):
All right?

Speaker 7 (01:22:55):
We could actually roll out the Tom Martinez.

Speaker 5 (01:22:59):
Boom mikes for that?

Speaker 6 (01:23:02):
Would that's what that would be?

Speaker 5 (01:23:03):
It?

Speaker 6 (01:23:03):
Yes, yes, that would beco grip up there?

Speaker 5 (01:23:07):
You know what that you know what that's really Actually
that's actually a good idea. You have a grip Who's
who's kneeling down, you know, dressed in black, kneeling down
and operating a shotgun?

Speaker 7 (01:23:19):
Mic?

Speaker 5 (01:23:21):
Am I line or am I dyne? Have you ever
seen a wedding ever where you can actually hear them
they give their beautiful vows than with this ring. I
can't even think it. Like I said, my mics are
too good, but they they're just mumbling means. But you
can always hear the officiate, you know, because not even
not not always not even that. But you're right, But

(01:23:44):
you can't put this they put they put these thirty
dollars mics in the middle of these people are one
hundred dollars. Sure, Mic, it's an omnidirectional mic. Never use
an omni directional What an omni directional means is it
picks up sounds all over three hundred and sixty degrees.
You want a directional mic and you want to be heard.

(01:24:09):
That means slow down and pronounce your words, even if
you have to give diction lessons at rehearsal. You say
to the groom, say from the first day I met you,
not you know, and then say it into a mic,
from the first day I met you. A MIC doesn't

(01:24:29):
make your voice stronger. You need to project, and if
it's the only time you do it, that's the time
to do it. Profess your love and let people understand
you for goodness sakes. But some of the biggest flaws
I'm going to tell you about coming up. But I'd
like your comments, and of course I'm going to solve
your problems and answer your questions. But I am so
frustrated with weddings I've been. Now, now, by the way,

(01:24:52):
let me preface this. The weddings I've been to have
been most phenomenal, beautiful, wonderful affairs.

Speaker 7 (01:24:58):
They have been.

Speaker 5 (01:24:58):
People were dressed to the no that the ceremony was beautiful,
the couple was beautiful, the food was great. And I'm
talking about four or five weddings. But what I'm saying is,
I'm not talking about being a better affair. I'm talking
about the finer things. Let people hear what you're saying

(01:25:20):
during the ceremony and my god, during the reception. Let
people hear you when you stand. And I like Kaschina
Colorio's idea, have a grip carrying a shotgun mic where
he can mic people when they when the groom gets
up to say something, or the best man, have a
mic over there.

Speaker 6 (01:25:40):
Brad, what is your comment?

Speaker 14 (01:25:42):
Go ahead, Brad, Hey, Tom love this topic.

Speaker 10 (01:25:46):
I love your idea of you stepping in.

Speaker 24 (01:25:48):
And having the forty thousand foot of you and giving
some direction. I attend between one hundred to one hundred
and sixty weddings a year. I own my wife, and
I own this little company called Beverageburrow dot Com.

Speaker 19 (01:25:59):
We take donkey's the weddings and we put smiles on
faces and have a great.

Speaker 1 (01:26:03):
I love it.

Speaker 10 (01:26:05):
So I just to go to weddings like you're talking
about and going, what are we doing during the reception,
there's nothing happening. I'm like, I own donkeys. Let's put
some backs on their backs and serve some beers and
some smiles on faces. That takes a photo.

Speaker 7 (01:26:17):
How fun make a lasting memory, and.

Speaker 10 (01:26:19):
So we have a good time. But you are absolutely right.
I deal with a lot of really good professional wedding planners,
but there is something about having someone swing in and
look everything over.

Speaker 5 (01:26:30):
It well the wedding planner. The wedding planner has a
good agenda and keeps things stragged, but not for the fun.
There's not on wedding planner who can counsel the bride
and groom on speaking and enunciating, the maid of honor,
the best man. If you're going to say something, if
you're the father of the bride, say it with intention
and have yourself might and even when you're mic, you

(01:26:54):
say it with intention. Brad, what's the name of your
company again?

Speaker 7 (01:26:57):
I want to look it up.

Speaker 5 (01:27:00):
Beverage Burrow dot com, Beverage Bureau Borrow, Beverage Burrow right right,
Burrow as an ass. I don't mean that he's got
a kidding beverage Burrow and and we're gonna look that up.

Speaker 7 (01:27:15):
We great pictures online.

Speaker 5 (01:27:17):
It's Beverage Burrow dot.

Speaker 10 (01:27:19):
Burrow like a don I also managed, I also helped
manage the I own a couple of borough races. I
helped manage the state. We have a lot of fun
with these donkey different topics.

Speaker 5 (01:27:30):
Oh, that's so cool.

Speaker 7 (01:27:31):
That is cool.

Speaker 10 (01:27:32):
Now is the state'sport of Colorado.

Speaker 5 (01:27:34):
We have a bloy now now to be technical, hold
on one second, to be technical, A burrow is a donkey,
which is also referred to as an as an ass,
and a jackass is a mule, which is half horse.

Speaker 10 (01:27:48):
Right, so a jackass is basically an intact mail.

Speaker 5 (01:27:53):
Oh I see, okay, then then I'm okay. I gotta
take a break.

Speaker 10 (01:27:56):
For the world you come from, it can have a
different terminology.

Speaker 5 (01:27:59):
But thank you, Brad, I gotta take I gotta take
this break.

Speaker 7 (01:28:02):
We got more coming right up.

Speaker 5 (01:28:08):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 4 (01:28:12):
You don't pay a cent until you're content. Wait time for.

Speaker 5 (01:28:18):
An insurance check up free, no obligation. In comparison, call
compass insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the Real Estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi toal Marchino here,

(01:28:40):
Welcome to the show. Three O three seven to one
three talk seven one three eight two five five. Okay,
I'm getting a lot of texts from people who say
they've never been to a professionally handled wedding. Now, wedding planners,
you miss the boat. Wedding planners have no clue, not
a clue on how to instruct a bride and groom,

(01:29:03):
or a maid of honor or a best man on speaking.
Interaction is the hallmark of a wedding first and foremost.
If you're just tuning in, I talked about how weddings
in general suck. Now I'm not talking about the ceremony,
the people. Then the reception and the party part of it.
You know, we have a good time and they're wonderful, okay,

(01:29:25):
and everyone looks great. I'm talking about the interaction and
the flow. First and foremost. They have the couple either
with their backs to us, facing the official or their side.
What they should do is turn around and face their
friends and relatives and have the damn pastor minister person

(01:29:50):
officient in whatever you call the damn person. What do
you call them?

Speaker 7 (01:29:53):
What do you call them?

Speaker 5 (01:29:53):
That to give a wedding the presiding official, the presiding official,
you put your back to us. We don't care care
about you. That's the God's honest truth. We really don't
care about you. Okay, the couple might want to see you, fine,
face them. Put your back to us. If your back
is to us, or better yet, put your back to

(01:30:14):
us when you're talking to the couple, then turn around
and gesture to the crowd. It's that easy. But please,
if you're a wedding planner, I promise you, I'm not kidding.
I will come to the next wedding that invites me
and I'll give the overview. What you do is you
instruct them how to First of all, there shouldn't be
long speeches and long vows anyway, but you instruct them

(01:30:36):
how to speak into microphone. You speak hello, you know?
Can I help you all of that?

Speaker 7 (01:30:46):
That's what you do. I love you.

Speaker 5 (01:30:48):
From the first time I met you, I knew we
were made to be together, you know, rather than I
mentioned you're pretty and okay, here's the mic to be
way out there, way out there, whatever it is, it's
full of crowd. You gotta be close, you gotta be talking.
Use a shotgun microphone, don't what kind of a moron

(01:31:11):
puts a sure omnidirectional mic within three feet They're three
feet away from everybody. The mic is three feet away
from everybody. And then you have the official saying I'm,
you know, trying to make trying to make this ceremony
mean something, and no one can hear anything. And when
you're outside it's worse. Okay, now I'm getting to the

(01:31:33):
really good part. Let's talk about the reception again. You
have wedding planners that do a wonderful job on what
should be done when, but the interaction with the crowd
is dreadful. And I'm not talking. If you're listening to me,
I'm not talking to a wedding I'd just been to.
It just brought up the whole topic for me, and

(01:31:54):
I started remembering the weddings I went to. We got
to tell a maid of honor that you don't make
a twenty minute speech when you're giving a toast. Do
that with the bride privately. No one cares about how
you met and how you exchanged, you know, like friendship

(01:32:16):
and your friends for life. And she was there when
this happened, and you were there when this happened. Let's
be honest, no one really cares. You don't.

Speaker 7 (01:32:26):
What you want is you.

Speaker 5 (01:32:27):
Want that maid of honor to speak intentionally into a
microphone and say, you look beautiful today, my wonderful friend
from the time we met ten years ago. You know,
something quick, and then toast them. It's not a time
for you. It's not a time for you to make

(01:32:49):
a twenty minute speech. It's just not and the best
man the same thing. One of the biggest problems is
you're not speaking to the audience. You want to toast them.
You stand sideways, you gesture to the crowd. You gestured
to the groom and the bride. You gesture to the crowd.

(01:33:11):
Teach them this. That's what a wedding planner does. You
teach them how to interact with their guests and their family.
You'll be doing them a favor. It'll be a memorable event,
it'll be beautiful. But for God's sakes, to let some
made of honor drone on for twenty minutes about her
girly friendship and BFF, it's not gonna work. It just

(01:33:36):
doesn't work. Now, no one is ever gonna tell you that.
That's the problem. No one will ever tell you that.
No one they're gonna say you had a beautiful and
most of the time they're telling you the truth. It
was a beautiful wedding. Okay, so what about that. And
here's another thing. You're all dressed up, nowhere to go

(01:33:59):
before the wedding. Take your damn pictures. Take your damn pictures.
Don't make a giant crowd for a reception. Wait for
all of the pictures to be done in order to
start socializing with the wedding party.

Speaker 7 (01:34:18):
Come in and join the party.

Speaker 5 (01:34:20):
You're there beforehand, you're there hours beforehand. You're all dressed up.
You probably look better than having gone through the ceremony.
So get your pictures taken. Smile, get your pictures taken,
all of your poses. Then when they come into the
reception immediately with their crowd, you can get plenty of
candid pictures. They're not burned out. But to make a

(01:34:44):
reception wait an hour for people to get their photos
done and then come into the reception is ridiculous.

Speaker 7 (01:34:53):
Okay, I have to disagree with you on one point.
You'll be wrong, but go ahead.

Speaker 9 (01:34:59):
Usually the best man's speech is the best part of
the wedding ninety percent of the time. It's really you know,
it's very humorous, and they pick.

Speaker 5 (01:35:08):
Well, well, first of all, what part are you disagreeing with?
What are you disagreeing with? No?

Speaker 9 (01:35:14):
No, you said that the best man, animate of honor
shouldn't get up there and drone on.

Speaker 5 (01:35:19):
I absolutely, I absolutely mean that they should not get
up there and drone on. I did not say they
should not say anything. In fact, I said they should
be heard. I am telling you they should be better heard,
not less heard, but better heard. And so we're agreeing.
I believe it's very important, it's very important, and I

(01:35:40):
so so don't don't hear me saying what I'm not saying.
I'm saying they should be heard. But to go on
drone on is ridiculous. And what good is humor if
people can't hear it in the back of the room,
or if the only people that can hear it is
the wedding party. You want them to be intentional with
their spaches. You want them to be intentional with they're

(01:36:03):
toasting and and there's something else I wish this is
there's nothing anyone can do about this part of the wedding.
But but I I want to I want to ask
a question.

Speaker 11 (01:36:15):
Why is it.

Speaker 5 (01:36:18):
That the worst answers are the ones that dance the most.

Speaker 6 (01:36:24):
I gotta take a break.

Speaker 5 (01:36:25):
We got more coming up. Go with a sure thing
Denver's best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call Compass Insurance paying too much

(01:36:47):
your coverage at dozens of insurance companies find out now
three oh three seven seven one help. You'll think you're
his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax
Alliance H three nine two zero sixteen twenty two. Hi
Tom Martino, you're a troubleshooter three oh three seven one

(01:37:08):
three eight two five five. You can text me at
seven four seven nine nine nine fifty two eighty.

Speaker 7 (01:37:13):
I don't give that.

Speaker 5 (01:37:14):
Number out enough, uh seven four seven nine nine nine
fifty two eighty. Denver Regen does wonderful help and aid
for your painful joints and your tendons.

Speaker 6 (01:37:27):
They do great stem cell therapy.

Speaker 5 (01:37:29):
I had it done Denverregen dot com, the ones that
I prefer Denverregen dot com.

Speaker 7 (01:37:36):
So listen.

Speaker 5 (01:37:37):
One texter says, Tom, you're exactly right. The wedding is
good in all respects. The wedding planner takes so much
time for every detail except the interaction. That's exactly right.
The interaction at weddings sucks. If you're a wedding planner,
give me a call right now. I want to hear
what you do. Because it's okay to say to a

(01:37:59):
maid of honor or to a best man, it's okay
to say, be bright, be brief.

Speaker 1 (01:38:06):
Be gone.

Speaker 6 (01:38:08):
That's what you want.

Speaker 5 (01:38:09):
And no one, and I mean no one, deserves to
make more than a two minute speech. Two minutes is
a long time. People want to have fun. We don't
care about the droning on about when you were little girls,
when you first met or whatever. Truly, look, there might.

Speaker 6 (01:38:30):
Be one or two of you saying, oh, Tom, you
sound like an old curmudgeon.

Speaker 7 (01:38:33):
We all care.

Speaker 5 (01:38:34):
You don't care, okay, then let me put it to
you this way. You only care if you can hear it.
You don't care if you can't hear it. So why
does a wedding planner I'm calling bs on wedding planners.

Speaker 6 (01:38:46):
I am saying that most wedding planners.

Speaker 5 (01:38:49):
At least every single one I've been to, they don't
know anything about interacting with their audience, with their guests.
And by the way, while I'm on the topic, let's
just move it to fundraisers. Have you ever been to
a good fundraising gala? And what do they do?

Speaker 11 (01:39:09):
What do they do?

Speaker 5 (01:39:10):
They wait for the bitter bitter, bitter, bitter bitter end,
after all the droning for the and then the auction
and then the dancing. Why not have an actual gala
that's planned properly. You come in, you have a cocktail hour,
and then you do some dancing. Then you sit down

(01:39:32):
after you've done some dancing, and then when you sit
down you hear from some speakers while you're eating, and
then you have some more dancing, and then you have
the auction, and then after the auction you have some
more stuff. Why does everything have to be done in
blocks of time that make you want to hang yourself?

Speaker 7 (01:39:53):
Why is that?

Speaker 5 (01:39:54):
And then when people speak when you're going to have
a gala, make them real at the venue with a
microphone and tell them. No matter how wonderful the event is,
if you don't relay that to people, they're not going
to feel the same passion. It's there's such wonderful events

(01:40:18):
they are. I love fund fund raising galas for good causes.
It's wonderful. I don't in fact, I don't really care
what the cause is. But if you have a cause,
make it known. And here's another thing, which is so
I know every one of you, if you're honest with
me right now, you're not in your head in agreement.
What about when they show a video, do you ever

(01:40:40):
understand what the narrator is saying? And then the music?
It is not done right that the halls have no
acoustics for that, So you place your speed appropriately. So

(01:41:02):
if you're going to show a beautiful film, don't overmodulate
the entire room with sound. They can't hear it.

Speaker 6 (01:41:12):
You know what it says, because you were part of
the production.

Speaker 5 (01:41:16):
But why would you show a video with the sound
that's overwhelming that no one can hear, No one can
distinguish words. Communication is everything. So with a fundraising gala,
you get people up there, they go on and on
and on. Here's the point. It might be a great cause,

(01:41:39):
but no one wants to sit through a ten, fifteen
or twenty minute dissertation.

Speaker 6 (01:41:46):
No one does.

Speaker 5 (01:41:47):
I'm telling you how to make your function better. I'm
not saying it shouldn't be done. They're wonderful causes, but
let your people enjoy them, let them understand and what
you're talking about. For God's sakes, don't depend on a
microphone and keep it six feet away from you.

Speaker 7 (01:42:07):
Put the mic where it should be and speak appropriately.

Speaker 5 (01:42:12):
And if someone do they have gala event planning or
is it just they have event planning, not just wedding planning. Right, So,
if you're an event planner, let me help you. Let
me help you with the communication aspect of your event.
I'm telling you right now, I will do it free
of charge. I don't want anything in return. I want

(01:42:33):
to see people enjoy themselves. I want to see people
hear about your organization or your wedding. And the couple
just interact properly and don't drone on and on and on.
For God's sakes, people are too kind to tell you

(01:42:57):
right now. They're too kind. I'm breaking the ice. I'm
giving you permission. I'm giving you permission to talk about
gala's fundraisers, weddings.

Speaker 7 (01:43:07):
They're all the same, you know they are.

Speaker 5 (01:43:09):
They do too much, too long and it, and we're
left out many times because the audio is overmodulated, the
room is too bright or too dark if they don't
think about interaction. Alex, what's going on with your Dodge? Oh, Alex,

(01:43:30):
I'm gonna take you right after I take this quick break. Okay,
we're gonna talk about your twenty fourteen Dodge Ram three
oh three seven one three A two five five Go
with a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:43:54):
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much coverage at dozens of insurance
companies find out now three all three seven seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martino, you're a troubleshooter.

(01:44:22):
Three O three seven one three talks seven one three
eight two five five. So Alex, let's talk about your
twenty fourteen Dodge Ram.

Speaker 7 (01:44:29):
What's going on?

Speaker 5 (01:44:30):
Alex?

Speaker 25 (01:44:32):
Hey, don how you doing?

Speaker 4 (01:44:33):
Good man?

Speaker 5 (01:44:33):
What's going on with you? Hey?

Speaker 10 (01:44:36):
Just problem with ride out of here?

Speaker 25 (01:44:38):
I called it on Friday and talked to Mark about Yeah. Man,
they called the shop, I think, and I don't know
if they're waiting for a call after just.

Speaker 5 (01:44:46):
What do you recall the call? Okay, tell me, tell
me what the call is. We can we can make
sure we Uh, do you know who he assigned it to.

Speaker 25 (01:44:56):
I don't think he signed it to anybody. I think
Suzanne called the shop and we were waiting for a
call back.

Speaker 5 (01:45:01):
Okay, we might want to we might want to initiate
another call, but just to help us, Now, what is
the issue?

Speaker 7 (01:45:08):
What's going on?

Speaker 5 (01:45:08):
Alex?

Speaker 25 (01:45:10):
Long story, short time. I took my truck in. I
took my nephews truck in there for at problem. They
did fourteen hundred dollars were the work to it. But
meanwhile they blew out the actuator, the alarm system, the
stereo system and put a scratch on it.

Speaker 22 (01:45:25):
And they fixed they.

Speaker 10 (01:45:26):
Fixed it all, even the pouch on the door.

Speaker 11 (01:45:28):
But the pouch looks terrible.

Speaker 5 (01:45:30):
I said, so you originally you originally took it in
for ac work, correct, and they did all this other damage.

Speaker 7 (01:45:40):
Do they acknowledge they did this other damage to.

Speaker 8 (01:45:43):
Before we get to that, let me summarize. Yeah, go
to actual crux of the problem with that for me.
So they My understanding is I was there for that call,
and my understanding is they actually took care of the
technical damage and the problem remains is that they scratched
the door. They sent the truck out to a body
shop to fix the scratch, and Alex sent us photographs

(01:46:05):
of the fix. It looks a lot worse than the scratch.
Looked really like a big ghost image. It really looks
like Casper the friendly ghost is now in the door
of his car.

Speaker 7 (01:46:16):
Oh my god.

Speaker 17 (01:46:18):
That looks as probably his nephew has since returned to Arizona.

Speaker 5 (01:46:27):
Now, so does his nephew have the truck then in Arizona, Arizona?

Speaker 8 (01:46:31):
Yeah, the shop is here in town, and I'll tell
you how where it stands right after.

Speaker 5 (01:46:36):
This, right, and then also he's going to give us
a follow up, Deputy D on how to serve people
who are difficult to serve.

Speaker 6 (01:46:45):
If you're taking him to small claims court.

Speaker 5 (01:46:46):
Speaking of ghosts, ghost de people, We're going to talk
about that and more coming up on the Troubleshooter Show.
And we have plumb line services for plumbing, heating, cooling,
electric and drains. Three to zero three Martino, go with
a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:47:11):
an insurance check up free, no obligation comparison call Compass Insurance.
Pay too much your coverage at dozens of insurance companies
find out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 1 (01:47:31):
Yeah, RiPP, you needed that so you don't have run acous.

Speaker 2 (01:47:44):
As fast as we can show, Shooter's gonna help.

Speaker 3 (01:47:48):
Come six is the Troubleshooter Show. No Tom Martino, Hell out.

Speaker 5 (01:47:56):
Tom Martino here, Welcome to the show. I got Plumbline
services in the house Bob Logan, the owner, and I
want to tell you this. This is how I brought
to you by Frank Duran, The real estate Man dot com.
Frank Duran will help you evaluate your house to see
what it is worth in this market. He compares it
to comparables Mberhoods supplying demand interest rates. It's all free

(01:48:20):
of charge, complete analysis. Frank Duran, the Realestateman dot com
three zero three nine two zero sixteen twenty two. So
Alex is closing about calling about an issue, and here's
the bottom line. A repair shop did some damage to
the door. They scratched it, They put it out for
repair again. By the way, if my car is ever

(01:48:43):
scratched or damaged at a body not a body shop,
but at a repair facility, I would insist on taking
it to be fixed myself. I don't want them doing
it because normally I think they have a vested interest
in trying to keep it as low prices possible, maybe
not get the best repairs.

Speaker 6 (01:49:03):
So anyway, Dmitri was here when.

Speaker 5 (01:49:05):
The call came in on Friday, and Alex, it's a
twenty fourteen dodge ram at your at nephew's truck, and Dimitri,
you would summarize, you would summarize it as amateuristic.

Speaker 6 (01:49:19):
The repair.

Speaker 8 (01:49:20):
Yeah, it looked pretty awful. It was about a watermelon
sized smudge left off the door. And I saw the
pictures of the original scratch, and I guarantee you it
looked much better with the original scratch than with this
huge ghostly image.

Speaker 6 (01:49:33):
So is that ghostly image you think where they tried
to blend the paint.

Speaker 8 (01:49:36):
Well, I don't know how they got it to that image,
but it was a result direct result of their attempts
to repair. Now, Tom, it's worth mentioning that the shop
has actually demonstrated good faith in this matter because they
did fix the mechanical problems they caused. They did take
the car first step to get the door repaired. But
that still leaves Alex with this kind of an uncomfortable position,

(01:49:58):
which is, Hey, the truck is I was in Arizona.
Can we get the body or the mechanic shop to
commit to the expense of repairing Well, I think.

Speaker 5 (01:50:08):
Like he should get it fixed and he can take
them the small claims court as well.

Speaker 6 (01:50:13):
But what's the name of the shop here that did
the damage?

Speaker 17 (01:50:16):
So I'm not we'll go to Alex for that.

Speaker 6 (01:50:18):
In just moment.

Speaker 7 (01:50:18):
It's the name of the.

Speaker 5 (01:50:19):
Shop that did the damage, Pride Auto Care, what is saying.

Speaker 8 (01:50:24):
Pride Autocare, and they have four or five, maybe even
six locations around town. It's appears to be kind of
a family owned company that's been consolidating in that.

Speaker 5 (01:50:33):
Again, they're not bad people, they just just the repair
job was bad, right, So.

Speaker 8 (01:50:38):
That's why Sus took it upon herself to call them.
And this was kind of late in the day on Friday,
So I know Sus did call.

Speaker 17 (01:50:46):
But as you know, Sus.

Speaker 8 (01:50:47):
Isn't with us today, and hopefully she will be here
tomorrow before we hammer on Pride. It would be really
great to see if Sue's got anywhere with him, because
frequently she does.

Speaker 17 (01:50:57):
She's really good at negotiating.

Speaker 5 (01:50:58):
So here's what I want to know. Did you hear
anything from them, Alex? I'm sorry, Tom, did you hear
anything from them?

Speaker 10 (01:51:13):
No, I haven't heard anything from Tom.

Speaker 19 (01:51:15):
They've just gohosted me for four months, so this has
been going on.

Speaker 25 (01:51:20):
Another thing. I didn't I didn't have a choice in
the in the shop.

Speaker 11 (01:51:24):
They just took it there.

Speaker 5 (01:51:26):
I understand now, Alex. So if you call, you don't
get a response at all.

Speaker 7 (01:51:33):
Exactly, Okay, should we make another call? Just wait for
Sus tomorrow.

Speaker 8 (01:51:39):
You know, I'll be happy to make a call, or
maybe BAW or doc could. But if SUS has already
made progress on this matter, it would be really great.

Speaker 7 (01:51:46):
Let's just wait for two months. What's another day?

Speaker 5 (01:51:49):
Is she going to be here tomorrow? Right?

Speaker 15 (01:51:50):
Yeah?

Speaker 6 (01:51:50):
Oh that's right, Yeah, it was there. They're out for
the day. So let's just do that.

Speaker 7 (01:51:56):
But and here's what I say.

Speaker 5 (01:51:58):
If they did the damage, maybe they'll just agree to
have to pay the repair bill.

Speaker 6 (01:52:03):
Where he is, it's.

Speaker 5 (01:52:04):
Impractical to bring it back to Colorado to be fixed.
Does he come here to visit anyway regularly at all?

Speaker 22 (01:52:13):
Not with the truck.

Speaker 25 (01:52:14):
The truck's not coming back to May June.

Speaker 5 (01:52:18):
Okay, all right, so Alex, Well, we'll bring you back
up tomorrow. Thank you for calling. Three h three seven
one three eight two five five. Bill has a question. Bill,
Welcome to the show. I'm Tom Martine.

Speaker 7 (01:52:31):
What's going on?

Speaker 10 (01:52:32):
Bill? Yeah?

Speaker 11 (01:52:34):
Hi Tom.

Speaker 19 (01:52:35):
Hey, we're trying to do a duplex development over there
by the Swans Lake area.

Speaker 5 (01:52:43):
Now when you say trying, so you have a vacant
lot and you want to put up a duplex.

Speaker 19 (01:52:49):
Well, we have an existing duplex that was built nineteen
forty nine and we want to scrape and rebuild.

Speaker 5 (01:52:59):
Okay it So what's going on?

Speaker 19 (01:53:03):
Well, I reached out. We have our permit drawings in
with City of Lakewood. Both Structural Architectural and City of
Lakewood wanted utility provider intoration. So I sent the drawings
to East Jefferson County Sanitation District and I said senate

(01:53:25):
drawings out to Denver Water and East Jefferson County Sanitation
District sent me a response letter from their engineers and
they want me to extend the main line so I
can do a tie in to their system.

Speaker 5 (01:53:48):
Okay, when you say it tie into their system, where
is it tied into?

Speaker 11 (01:53:54):
Now?

Speaker 19 (01:53:56):
It's currently tied into East Jefferson County Sanitation. So we
have two main lines. Currently I'm tied in the pack
and they also have a main and Sheridan. So I
am the last tap on the rear on the main

(01:54:19):
line that runs through the rear of the property.

Speaker 6 (01:54:25):
And so what are you what are you asking Bill?

Speaker 5 (01:54:28):
If they're making that a requirement, what how does that
affect you? You've got to be tapped in somewhere, correct.

Speaker 19 (01:54:36):
Yeah, they want me to extend the main line and Sheridan.

Speaker 5 (01:54:43):
Who's they.

Speaker 19 (01:54:46):
Well, Martin and Martin the engineers for East Jefferson County Sanitation.

Speaker 5 (01:54:55):
So East Okay? So East, that is the name of
the district. You're in, East Jefferson County, Okay. And how
does that affect you? Why is there a reason you
don't want to do it?

Speaker 12 (01:55:08):
Well?

Speaker 11 (01:55:09):
The cost?

Speaker 19 (01:55:11):
Why do I have to upgrade their system to extend
a main line with the manhole and shared? And when
I have a main line in the rear of the property,
that I will the one in the.

Speaker 7 (01:55:27):
Rear of the property. Will they allow you to tap in?

Speaker 19 (01:55:33):
Well, I guess apparently not.

Speaker 5 (01:55:36):
Is that a different district? Are you telling me you're
between two? Okay, it's the same district.

Speaker 19 (01:55:43):
Same district. The engineer did make a comment on the
letter that I've got from them. The duplexes are back
to back. The rear unit has two entrances. Is the
main entrance to the walkway face and shared is on

(01:56:05):
the north side of the property and the south Okay,
on this bridway entrance faces bill one.

Speaker 5 (01:56:15):
Thing, one thing. They might have their own reasons why
they want you to tap in where they want you
to tap in. So they're saying to you. We realize
that there's a tapper, that there's a way to tap.

Speaker 7 (01:56:28):
In closer, but we want you to do it this way.
And when you ask them.

Speaker 19 (01:56:33):
Why, what do they say, Well, we're going to have
a teams meeting on Thursday with my civil engineering on
this coming Thursday. I wanted to get some animal for
this meeting because having for me to extend the main

(01:56:58):
line shared and put in a manhole that should be
one hundred thousand dollars or more.

Speaker 5 (01:57:06):
No I understand, Bill, Here's what you have to understand
as well. When you say why should I have to
do improvements to the district? That happens all the time
with sewer and water districts. The last one on the
line or the one that wants to expand is usually
the one responsible. And that's just the way it is.

(01:57:28):
But normally, if you would make an extension to aligne
and other people tap onto it in the future, then
you would be reimbursed from the tap fees. Now, will
anyone ever use this extension in the future or is
it only for your duplex?

Speaker 19 (01:57:49):
No one else was ever used the extension.

Speaker 18 (01:57:53):
I'd be the last tab okay, and that's unfortunate.

Speaker 5 (01:57:59):
Bill, because they are allowed. They're they're a government. I mean,
they're a government unto themselves, and they're allowed to make
their own rules and sometimes our logic doesn't apply. So
I would go through this meeting first to see if
they would I mean, if you if they let you

(01:58:20):
tap in where you want to tap in? What would
the difference be to them? Why do they want you
to extend that main? That doesn't make sense to me?
Why would they put that that requirement on you?

Speaker 19 (01:58:36):
That I I don't know, Tom, But do they give.

Speaker 5 (01:58:40):
You a reason if you ask them? If you since
flat out ask them, Okay, you want me to expend
extend the main and tap here?

Speaker 7 (01:58:49):
Why can't I tap there? Do they give you a reason?

Speaker 5 (01:58:55):
Not?

Speaker 19 (01:58:55):
As is yet?

Speaker 10 (01:58:57):
I haven't.

Speaker 19 (01:58:58):
I haven't.

Speaker 6 (01:58:58):
They might have a reason, And they might have a reason.

Speaker 7 (01:59:02):
Was that Bill? You're in Lakewood right.

Speaker 5 (01:59:07):
Correct?

Speaker 9 (01:59:07):
What you should do is go over to the city
building over on four to forty one Alison Parkway going
and get a meeting.

Speaker 1 (01:59:15):
Then they're very friendly with the.

Speaker 9 (01:59:17):
Planning Commission and get an appointment and statu your case
with the Planning Commission.

Speaker 5 (01:59:21):
To get But the Planning Commission I don't think has
any authority over the sanitation district. This is the East
Jefferson County Water and Sanitation District. Is that who you're
dealing with.

Speaker 14 (01:59:36):
That sounds like you could get a variance.

Speaker 7 (01:59:38):
Thompson's the structure.

Speaker 14 (01:59:40):
Okay, I've just been there.

Speaker 6 (01:59:41):
BO.

Speaker 5 (01:59:42):
I think we're saying, Bo, what a variance would be
the permission to do that dig? But the requirement to
do that dig can only come from the Water and
Sanitation district. What I'm saying is if the Water and
Sanitation District said we want you to do this, then

(02:00:02):
he would go for a variance if a variance was required.
But the.

Speaker 6 (02:00:08):
Covenant or the Building Department.

Speaker 5 (02:00:10):
Can't instruct Jefferson County Water and Sanitation District on where
to run their lines. I mean, I think what you
have in mind is correct if he needed to go
off the main line somewhere and needed to start digging
in other areas. But this is something I know from developing.

(02:00:36):
These Water and sanitation districts are pretty much entities unto themselves.

Speaker 7 (02:00:42):
No one rules them.

Speaker 5 (02:00:44):
The county doesn't rule them, The Building Department doesn't rule
them at all unless they're putting in a substation or
something and they need to get a permit. But other
than that, they can tell people where and how to
tap in to their facility. But you may want to

(02:01:05):
ask why they're making you do it that way. They
must have a reason or they just didn't consider the
other kind.

Speaker 19 (02:01:12):
The other area bom, Yes, is I think any time
that you install a sanitary Maine now, per code, you
have to have a manhole structure.

Speaker 5 (02:01:29):
Okay, Okay, well you're answering your own question.

Speaker 19 (02:01:35):
Yeah, obviously there's no man hole structure there, and they
want me to upgrade their system.

Speaker 5 (02:01:43):
Okay, Bill, Bill, Bill, this is the third bill, This
is the third time you mentioned that. So let me
make something very clear. Upgrading their system is proper if
your last on the line, and the only reason their
system needs the upgrading is because of your extension.

Speaker 6 (02:02:07):
What I'm saying is, if you okay, I'm going to
just put it to you this way.

Speaker 5 (02:02:12):
I fell vision once in a county that needed a
lift station to get to where I was. They made
me put in the entire lift station, the entire lift
station to get to where I was, and if I
didn't do it, they wouldn't do it. So when you
say you're upgrading their system, it's upgrading their system to

(02:02:34):
accommodate you. The reason the manhole cover is required is
because of you, And if you were not going to
develop this, they would not put in a manhole cover
so or a manhole access. So truly, you got to
get that out of your mind that you're upgrading their system.

(02:02:57):
You're upgrading it for you, okay, And your logic is
not going to work. Having gone before sewer and water
districts in the early part of my life, that argument
doesn't work. The only time it works is if that
extension is going to be extended beyond where you are

(02:03:21):
and other people tap into it, then you could ask
them to put the burden on some of the other
owners as well, so you share in that cost. But
if you're the last one there and because of you
and your expansion or your duplex they need to upgrade

(02:03:42):
to code and put a manhole access in there, you're
going to be stuck with it. I don't see any
way around it. Now. Possibly they might let you do
it the cheaper way, and that's what your meeting's about.
And what I would like you to do is call
us after your meeting to see what they say. But
but you're you're not gonna You're not gonna win with

(02:04:03):
the argument. You're just not gonna win with the argument
that you are upgrading their system.

Speaker 6 (02:04:11):
Okay, it's just it's just not gonna work.

Speaker 7 (02:04:14):
I'm Tom Martinez.

Speaker 5 (02:04:15):
Three oh three seven to one three talk seven one
three eight two five. Does plumb line do any extensions
of mains and service lines and stuff like that?

Speaker 7 (02:04:22):
Do you guys do any of that work? We will
reroute lines to a tap, but we won't like what
he's asking about a new manhole and stuff, We don't
do that.

Speaker 5 (02:04:31):
Okay, But you have rerouted service lines, yes, quite a few.
And what calls what causes the need for rerouting?

Speaker 7 (02:04:40):
You know, it could be a number of different issues.
It could be that property configurations change from when the
original buildings.

Speaker 5 (02:04:48):
Were built and it has to be replaced and that's
the only way you can do it. Yes, So, now
do you go through a planning and zoning department for
that or the.

Speaker 7 (02:04:57):
Seward dist Well, we just go through the Seward Distry.
We pull the permits, they come out, they inspect it,
you know, review it, make sure that what we're doing
or what we're proposing makes sense. Yeah.

Speaker 5 (02:05:07):
Usually the water and sewer dishes are the one that
have supreme authority for that stuff. Okay, now, by the way,
is there We have more coming up on the Troubleshooter Show.
Stick around three O three seven one threes talk seven
one three A two five five Go with a sure

(02:05:27):
thing Denver's best roofer Excel Roofing dot com.

Speaker 4 (02:05:30):
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Speaker 5 (02:05:36):
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(02:06:23):
zero three seven zero thirty nine eighty seven. Ron wants
a question on sharing a house. Go ahead, Ron, what's
going on? Hi?

Speaker 11 (02:06:31):
Tom?

Speaker 26 (02:06:32):
Hey, I have a friend that is has let a
friend move into her townhouse.

Speaker 7 (02:06:39):
Bad news, bad bad news.

Speaker 26 (02:06:43):
Yeah, with the idea of sharing expenses. And so I
guess my question is, you know, does she need to
have something in writing, you know.

Speaker 19 (02:06:52):
About okay be shared?

Speaker 11 (02:06:54):
Well?

Speaker 26 (02:06:54):
What the ramifications might?

Speaker 5 (02:06:56):
Ron? Did she already let the guy in?

Speaker 26 (02:06:59):
Yeah?

Speaker 7 (02:07:00):
Yeah, okay?

Speaker 5 (02:07:02):
And what.

Speaker 6 (02:07:05):
And what is is she romantic involved with this guy?

Speaker 26 (02:07:09):
No, it's just a it's just a Actually it's a lady,
and it's a sorority friend of hers. It's okay from Florida.

Speaker 5 (02:07:17):
So your friend let a woman move in to share expenses. Yeah,
and and what is the agreement right now? In other words,
you're assuming that this person is going to sign an agreement?
But why should she she already moved in if she
let me just tell you, what would happen if she

(02:07:37):
stopped paying right now? Your friend will won't be able
to get rid of her. She'll have to go through
a formal eviction. Does your friend know how silly this was? No, Okay,
just a very person, I get I get it. Kind
hearted persons are the people who get screwed the most.

(02:07:59):
So will her friend agree to an agreement? Like, what
does the friend think she's doing?

Speaker 26 (02:08:07):
I think she just thinks she's sharing in groceries. You know,
I don't know whether I haven't talked specifically with it
with my friends.

Speaker 7 (02:08:17):
Okay, Okay, then let me put it to you this way.

Speaker 19 (02:08:20):
Ron, You know lights and Okay, Ron, she.

Speaker 6 (02:08:26):
Will need an agreement in order to evict her. She'll
need an agreement.

Speaker 5 (02:08:32):
This woman right now has total run of that house
because she was invited in, and your friend is not
going to be able to get rid of her unless
the woman voluntarily leaves or the woman doesn't know her rights.
But if your friend presents her with an agreement and

(02:08:54):
the woman says, I'm not going to pay that, yeah,
your friend has nothing to say about it. It's too late,
so she's going to have to try to You asked,
does she need an agreement? The answer is yes, before.

Speaker 7 (02:09:11):
She moves in.

Speaker 5 (02:09:13):
Yeah, But now that she's already moved in, maybe this
woman is a decent woman and won't take advantage of
your friend. So your friend would present to this woman
a written agreement and this woman would sign it. But
what if the woman says, that's not what we agreed to.

(02:09:35):
What would your friend have to dispute it?

Speaker 26 (02:09:42):
Yeah, so if she does have a signed agreement, then
she could dispute it with that right.

Speaker 4 (02:09:47):
I mean, that's right if she has a written agreement.

Speaker 5 (02:09:52):
Ron, if your friend has a written agreement, she can
use that written agreement in order to preserve her rights
and to evict in the future. But to be honest
with you, she's gonna have to to evict her now
without a written agreement is going to be almost impossible

(02:10:15):
because she has no agreement. So if this woman decides
she's not going to sign the agreement, your friend has
very little she can do about it. Yeah, so's it's really, really,
really serious if that other person wants to take advantage
of her. What is your impression of this other person?

Speaker 26 (02:10:37):
I don't I've never met her, she says, it's, you know,
a sorority sister of hers from many years ago.

Speaker 5 (02:10:44):
Okay, did your friends say, But your friend's not even clear.
Your friend's not even clear on what expense is she's sharing. No,
not really, does your friend own this place or rent it.

Speaker 26 (02:10:57):
No, she owns it.

Speaker 5 (02:10:59):
Okay.

Speaker 7 (02:11:00):
Is it paid for?

Speaker 10 (02:11:02):
Yeah?

Speaker 7 (02:11:03):
Okay.

Speaker 5 (02:11:04):
So your friend has a place that she invited someone
else into. Now she's trying to make an agreement after
the fact. So in order to do that, she's going
to have the court. She has to get the cooperation
of this woman. Yes, and if this woman wants to

(02:11:25):
sign it, then your friend has something to go on.
If this woman will not sign it, your friend is
at her mercy. I hate to tell you that, but
that's it used to be. As a landlord or as
an owner, we had rights. We don't have many rights
right now. Once we invite someone into our home, we

(02:11:48):
would literally have to a victim.

Speaker 7 (02:11:50):
Literally.

Speaker 26 (02:11:52):
Well, after listening so program for as long as I
have and hearing all the horror stories relative to that
same right thing, I had told her that before that,
you know, before she lets her move in, that she
have an agreement.

Speaker 6 (02:12:05):
And that's right, But she didn't. So here's what you do.

Speaker 5 (02:12:10):
Have your friend write up in agreement and hope that
the woman sign it. But the answer to your original question,
does she need something in writing? Yes, but it might
be too late. We got more coming right up. Go
with a sure thing Denver's best rufer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(02:12:31):
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out Now three o three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two him Artino here

(02:13:01):
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for it at khwindows dot com. So Bob Logan is

(02:13:25):
with us from Plumbline Services, and I do have a
question about.

Speaker 7 (02:13:31):
Heat pumps.

Speaker 6 (02:13:32):
Where do you stand on heat pumps and have you
been doing more heat pumps?

Speaker 7 (02:13:36):
Bob, Yes, we've been doing quite a few more heat pumps.

Speaker 5 (02:13:39):
Now Now why is that?

Speaker 7 (02:13:40):
Is there an advantage over a furnace.

Speaker 11 (02:13:42):
Or is it that?

Speaker 4 (02:13:43):
I mean, is it cheaper? Is it better?

Speaker 11 (02:13:45):
Why?

Speaker 6 (02:13:46):
Why has there been a surge in heat pumps?

Speaker 7 (02:13:49):
Well with the electrification of everything, cars, yes, air conditioning, everything,
you know, that's that's why we're going to heat pumps
now they do.

Speaker 6 (02:13:57):
Is it a cheaper fuel than gas?

Speaker 7 (02:13:59):
It's it's not. Gas is actually cheaper than electricity. But
because of the efficiencies of a heat pump system and
the way they operate, studies have shown that you will
save money even in Colorado where gas prices are really cheap.
I have a dual fuel system in my house, so
it uses gas or a heat pump. Oh really, And

(02:14:20):
and so when it uses the majority of a regular furnace,
it's just like a regular furnace, right exactly. And then
and then you can you can actually use the system
determined to determine when it makes sense to use the
heat pump versus the no, what do you mean, it
will know right, because they're all communicating systems. They're very
smart these days.

Speaker 5 (02:14:40):
Really, so it will actually switch its fuel source from
electricity to gas, that's right. What triggers that the temperature
or the I mean it doesn't I wish I knew
that does read it doesn't know the rates you're paying?

Speaker 7 (02:14:56):
Well you do, you do. You can plug in the
rates no kilowatts into your communicating system and what you
pay on the rates. So whether it's using all that information,
I don't know how the technology works, but it does
go back and forth from electricity gas. Now I will
tell people the reason we're selling so many right now,
between the rate rebates, federal state, the credits available and

(02:15:20):
then you can get up to nine thousand dollars towards
your system right now, what are you kidding me? Between
rebates and credits right now?

Speaker 5 (02:15:29):
And so rebase and credits nine so right.

Speaker 7 (02:15:32):
So again, a furnace and air conditioning system is a
lot like a car. You have budget models, you got
luxury models, and a lot in between. And because of
the rebates, where most people might normally be able to
afford a budget system or a mid mid range system,
now they can get the best system money will buy
for the same price or less because of all the

(02:15:52):
rebates available. So I strongly encourage anybody if there, if
they're even if they even have an inkling that you
know what. I'm gonna have to replace my system pretty soon.
Get us out there for a free estimate. There's no obligation,
you know, if you don't want to use Plumbline, you
can use somebody else, but the rebates are going to
be the same. Obviously, I want you to use us.

Speaker 5 (02:16:14):
Obviously, yes, plumb Line Services dot Com. But here's what
I want to ask you about this. So when it
switches from gas to electric, as far as we the
homeowner knows, it's totally transparent. You don't know. If we
don't do it, it's seamless.

Speaker 7 (02:16:29):
You don't know anything. I don't know if it's I
mean if I if I was at home all day,
I couldn't tell you if it's using the heat pump
or the gas at the top.

Speaker 6 (02:16:36):
Okay, well let me ask you this. Do you notice
any change in your bills?

Speaker 7 (02:16:41):
I have noticed, because I just had these installed. I
believe it's back in April, March or April. But I
was actually just doing a comparison year over year and
now again the weather. You know, I need to dig
in and see. Okay, was there some weather changes, But
for the most part, I think they're pretty consistent to
last year, we've definitely seen a drop in our utilities.

(02:17:02):
Now is it is it going to be a big
enough to drop to pay for the payment or the
system because we you know, we offer financing as well.
And a lot of times people will say, oh, it'll
you know, it'll pay for the payment. That's not necessarily
the case, but it will.

Speaker 6 (02:17:15):
It will subsidize so you can finances.

Speaker 7 (02:17:18):
Yes, yeah, we do financing for anything. We do even
a small if you want a toilet installed, we can
finance that if you need it.

Speaker 5 (02:17:27):
So when it comes to heat pumps with dual systems,
it goes gas or electric. But what about heat pumps
electric only? Are they good for a home in Colorado?
It used to be they only went down to a
certain temperature. What about now?

Speaker 11 (02:17:43):
Yeah?

Speaker 7 (02:17:44):
Now, now the technology is so good. I think the
system I have will go up to five degrees below
zero and you can still use the heat system. So,
so for those of those people who don't know what
a heat pump system is, if if you have a
gas furnace, it's creating heat and then it's blowing air

(02:18:05):
past that heat in your house, past the heat exchanger.
That's what a regular furnace does. It burns.

Speaker 5 (02:18:12):
It has a fat burners, The burners heat up the
air inside the exchanger, and then the house air is
blown over it.

Speaker 7 (02:18:18):
That's correct. And with an air conditioning system, it's not
actually blowing cold air into your house, it's removing heat
from your house. So by removing heat from your house
and makes your house colder. A heat pump works in
exactly the opposite direction. It instead of removing heat from
your house to the outside, it's pulling heat from the

(02:18:38):
outside and bringing it back in your And so you
would think, well, five degrees below zero, how is it possible?

Speaker 11 (02:18:47):
Right?

Speaker 5 (02:18:47):
How can it make heat?

Speaker 7 (02:18:48):
And there is regardless of how cold it is outside,
there is heat in the atmosphere. But it doesn't actually
have electric heating coils a heat pump.

Speaker 5 (02:19:01):
No, No, it's not like an electric furnace.

Speaker 7 (02:19:04):
Right, it's not like that, correct, it's it's actually again,
it's just working the option director like a.

Speaker 5 (02:19:11):
Reverse fair conditioner.

Speaker 7 (02:19:13):
Correct, And it can go to five below The system
I have, I believe is five blow. I think it
might it might be more than that. I say five
blow because I know for sure it's it's at least
five below zero, which is crazy. To think that there's
heat in the atmosphere that you could pull from.

Speaker 8 (02:19:32):
Bob, I heard, and you know, I didn't ask you
about this before, but I heard that at the end
of this year, there's going to be a force change,
though totally different kind of heat pumps that are going
to cost more and not be.

Speaker 17 (02:19:43):
As as as effective as What is that about? Have
you heard anything about this deadline that's coming up?

Speaker 7 (02:19:48):
You know, there's there's a lot coming down the pike.

Speaker 12 (02:19:52):
Now.

Speaker 7 (02:19:53):
Now what they might be, what you might be talking about.
Perhaps they'll be getting rid of the dual fuel systems
to heat pumps.

Speaker 5 (02:20:01):
And they may do that someday, you think, I have
no doubt they'll do that.

Speaker 7 (02:20:06):
All right, we want to get whispering fossil fuels.

Speaker 6 (02:20:09):
I'm Tom Martine three O three seven one three A
two five five