The Troubleshooter 11-25-25

Episode Transcript

Speaker 1 (00:06):
Ripped off, bad news to need advice, so you don't
have to come running.

Speaker 2 (00:14):
Just as fast as we can, show Shooter's gonna help come.

Speaker 3 (00:21):
This is the Troubleshooter Show. No Tom Martinez, welcome, Welcome,
my friends to the only show of it's kind. We're
here to solve problems, answer questions, take complaints. It's right
before Thanksgiving. I don't know about you, but we got
people flying in later on. I got my parents coming in,
we got some friends driving in. We're getting set to
have a ton of people at the major compound for Thanksgiving.

(00:45):
Looking forward to it. In fact, I think Scott or
Deputy Dollar, who's sitting next to me, you're coming over,
aren't you a deputy? Absolutely yeah, you come over almost
every year. And Deputy Chopper, what are you guys doing
this Thanksgiving?

Speaker 4 (00:59):
I've got family within loss nice Thanksgiving.

Speaker 3 (01:02):
Yeah, I love this time of year. I love seeing people.
We're gonna have a lot of people. I really do
enjoy it. By the way, the show's easy. If you've
been ripped off or taking advantage of, if you need help,
if you need advice, it doesn't matter. Maybe we need
to get an attorney on maybe a contractor, you name it,
we get involved. To the tune of over three hundred

(01:23):
million dollars we have recovered directly due to this show
directly and a lot more money indirectly, meaning people listening
to the show and actually receiving help. Right now, we
have two lines open three zero three seven one three
eight two five five three zero three Martino, and that

(01:46):
number works on and off the air. Don't forget help
at troubleshooter dot com. I got two deputies. Is that
Zach on the other side. Zach is back there running
at Kelly's answer in your phones the best? Yeah, well
that's a that's good. That's good. Kelly generally doesn't get
along with people. I'm just kidding. I'm just kidding. What

(02:07):
makes you say Zach is the best?

Speaker 5 (02:10):
I am?

Speaker 3 (02:12):
Because you are the best I am. Yeah. I like that.
That's straight up.

Speaker 2 (02:16):
The compliment people.

Speaker 6 (02:17):
But my glory is hard to deny.

Speaker 3 (02:18):
What are you guys doing? What are you two doing? Thanksgiving?
Real quick? Is your mom coming into town? Kelly? No, no,
she is. Is it just you and Adam or what
are you guys doing? No, We're going up to my
in laws Open Windsor and Zach what are you doing.

Speaker 6 (02:34):
I'm going to uh spend some time with my family
down in the Springs. Got a lot of family down there,
so we're all getting together. Got my girlfriend coming with me.
That where you're from, Uh yeah, or I'm from Boulder,
but my my, like mom's folks live live in the Springs, live.

Speaker 3 (02:47):
In the Springs. We're on a KRDO down there, as
you know, all right, three O three seven one three
eight two five five. Get those calls in, by the way.
In about ten minutes. Eric Beavers is coming in and
I love it. Let me tell you something. He owns
great Western buildings. Any questions you have on steel buildings,
today's your time to call in. I'm gonna pull his

(03:09):
skirt up if you will, and ask them about the industry,
because I'll tell you what years ago. It hasn't been
bad in recent times, but pre COVID and during COVID,
we got so many complaints on different steel building companies.
It's absolutely crazy. But there's a lot to learn if
you're thinking of a steel building. I got one years ago,

(03:30):
and I'm very happy I did one. More time three
zho three Martino. Get the calls in two lines open
more Deecai, What is going on with you?

Speaker 7 (03:41):
Well, I worked for a high school that would threaten
guardians with the forum that look like it came from
the court saying that students were truant and they and
they could potentially guardians to go to jail over it.
But their students weren't truant because I took their attendance,
and when I wouldn't do that, they retality again across
the last four years, made it hostile and then told

(04:03):
me to break a student's IEP, which I also didn't do.
So I put in constructive termination and I want in unemployment.
With the hearings where my allegations were shown to be
facts and was will in my favor. They appealed and
I won that too, but they're now stonewalling me where
they're not talking to me, and I'm trying to figure
out how to hold them accountable because it's well.

Speaker 3 (04:22):
What do you mean more to cat? I want to
go back to the actual problem here. So you were
a teacher.

Speaker 7 (04:30):
I was what they call academic coach.

Speaker 3 (04:32):
And what is an academic coach.

Speaker 7 (04:35):
In the type of school, it was the equivalent to
the pear and a brick and mortar but is a
hybrid school, so online and has sites. But I'm the
one who interacts the most with students, takes their attendance.

Speaker 3 (04:47):
And was most of it in person.

Speaker 7 (04:51):
Their attendance didn't need to be in person. They could
call our text or things of that nature. That's how
they so they could come to site and be in person,
but it wasn't required.

Speaker 3 (04:59):
So how did'd you determine if a kid was truant
or not? How did that work? If they're online like you? Yeah,
so you literally see them like in a zoom meeting.
I mean, how do you know if they're truant?

Speaker 8 (05:13):
Right? Right?

Speaker 7 (05:14):
So the policy was if they reached out to an
academic coach twice a week, which they could do through text,
our phone call or the equivalent to Zoom we use
Microsoft teams. Yeah that if they did that twice a week,
then that was considered in attendance for the week.

Speaker 3 (05:28):
Okay, So and if they're in attendance, help me out here,
why would the school actually send a notice of truancy?
Forget that they made it look like it came from
the courts, but why would they send that just to
warn the parents as student might not have been there?

Speaker 7 (05:46):
The two reasons that seemed to me that they sent
it is they wanted to get better grades from students,
better passing rates, and that seemed.

Speaker 3 (05:55):
To the fear of so it would motivate them.

Speaker 7 (06:00):
Motiva and they'd use Also that they sent that to
get into resources for truant students. That was set up
with COVID money because.

Speaker 3 (06:08):
Okay, so basically if kids, if kids weren't showing up,
the bottom line is they could request money.

Speaker 7 (06:17):
Yeah, yeah, they could get into resources, the money for
truant the kids, and they were doing that with students
who weren't truant while also trying to get better.

Speaker 3 (06:24):
Okay, so you were basically what explain what you were doing?
You how did you even get wind of these notices
going out? Were you the one sending them out?

Speaker 9 (06:34):
Yeah?

Speaker 7 (06:34):
They were telling the that the staff in my position
to spend uh.

Speaker 3 (06:39):
Okay, and then what happened? You got you were like, no, no, no,
you know Fred was there. I don't want to send
this out. How did how did the fight start?

Speaker 7 (06:49):
It started with that when they told me to send
and I said, they're in attendance, I'm not going to
send this because well.

Speaker 3 (06:53):
How did you know that particular, give me a name,
you could make it up, or just give me the
first name of the kid who were we talking about.

Speaker 7 (07:01):
Okay, so let's say Sam made a thing.

Speaker 3 (07:03):
Okay, So Sam, how did you know they were in attendance?

Speaker 7 (07:07):
Because I'm the one who took attendance. They reached out
to me every day or however many days a week
they did, and I would record it.

Speaker 3 (07:14):
And that's where I was going back to the initial question.
How did Sam reach out to you? How did that
normally happen? They email you, you see them on zoom,
they show.

Speaker 7 (07:23):
Up any inforum. They could text me, they could call me,
they could email me, or they could.

Speaker 3 (07:29):
Well, Okay, then just educate me here, I guess I
don't understand that. So I would have loved to be
a student back then during COVID. So basically, in order
to be an attendance, all I have to do is
email Mordecai that I'm there, even though even though you
don't see me, I'm not in front of you or
anything else, right, right?

Speaker 7 (07:49):
Correct?

Speaker 10 (07:49):
Correct?

Speaker 3 (07:49):
Okay, So you decided you didn't want to send out
Sam's notice, and what happened after that?

Speaker 7 (07:59):
I ended up going all the way to the head
of HR, because they kept telling me that they wrote
me up twice, and I went to that of HR,
and he referred me to the head of student Services,
who affirmed that I was right in understanding the difference
between attendance being in attendance is not being truant even
if their grades aren't good. But then two years later

(08:20):
they did it all over again and over the same form,
so it wasn't solved. They wrote me up again, and
then I switched sites and that's when they told me
to break a different law by violating a student's IP.

Speaker 3 (08:33):
And then what does that mean? I'm sorry their IP?
What are you saying?

Speaker 7 (08:39):
An IEP is an individual location plan and it's for
especially education.

Speaker 3 (08:43):
Yeah, the learning plan? So what do you mean? What
did they ask you to do that you weren't supposed
to do?

Speaker 7 (08:50):
Made up name? Roberts had an IEP that said they
could take frequent breaks as often as they needed, which
was policy anyway, our sites didn't require ten.

Speaker 3 (08:58):
Yeah, And what happened though?

Speaker 7 (09:00):
And in his IP they told me to tell him
not to take breaks because they didn't like how many
is taking.

Speaker 3 (09:05):
So you're saying he actually had part of his learning
plan was he could take breaks as often as he wants,
and they were telling you to break the learning plan. Yes, correct, Okay,
So then what happened? So did you break it or
you refuse to break it or what.

Speaker 7 (09:23):
I refused to break it? And then they accused me
of creating a hostile work environment because I wasn't cooperating
and put me.

Speaker 3 (09:30):
On these and then that's when you quit it.

Speaker 7 (09:33):
After four months of I gave my allegations from the
last four years of what I just told you, Yeah,
because I had been saying it for the last four years.
And then at the end of four months, they said
their investigation concluded everything was unsubstantiated. Their allegations in mine come.

Speaker 3 (09:47):
Back to Okay, so at what point did you quit?

Speaker 7 (09:52):
Then at the end of the investigation, when they wanted
to say that my allegations were unsubstantiated, I said, that's
not the case, and I'm not going to go back
to aust the work environment, and I put in my
notice of constructive turning.

Speaker 3 (10:03):
Okay. Then you put in the notice of constructive termination,
and then they fought you. They fought you on any
kind of benefits afterwards, but you eventually won, and God,
I assume you got back pay, you got what just
unemployment or.

Speaker 7 (10:19):
In that sense, I the I got the unemployment, which
they were fighting me on if you did win that
in a hearing and then they appealed it.

Speaker 3 (10:26):
Yeah, it's anybody can win on unemployment for the most part.
I mean, it's insane you can. You can steal from
people and still get unemployment. So you got that's fine,
So you got unemployment. But then what happened.

Speaker 7 (10:40):
Well That's where I'm at now.

Speaker 3 (10:41):
Okay, so what do you want? Okay, hold on, I understand,
let me get you on. Hold, I understand the story.
Let me take this break, and I want to figure
out how we can help you. That's what I want
to know after this. Everybody holds tight. One line open,
three zero three Martino, all right, three three seven one

(11:11):
three eight two five five three zero three Martino, one
line open. Eric Beavers joins me. He's the owner of
Great Western Buildings. So, Eric, you haven't been on the
show before. We did business years ago, and I want
you to chime in when you want. Okay, I mean

(11:31):
this call I'm in right now with Mordecai. We just started.
But after that, really and we'll show you how to
do that over there. But any questions you have on
steel buildings, we're going to dig into that. And Roger
and Tommy, you guys hold tight, like I said, one
line open three oh three Martino. And I want to
tell everybody too that this hour is brought to you
by Frank Duran, the real estate man. You know, I

(11:52):
talk about Frank all the time. He made us so
much money on our model house in Red Hot, Colorado.
He hold it for more and he sold it quicker
then that model sowd for in that same period of time. Eerr,
You're gonna love what Frank does. He gets a bidding
war together. If you're selling your house, he picks out
the right offers. He knows how to negotiate better than

(12:14):
anybody I've ever met. In fact, he goes to school
yearly to learn to become a better negotiator. Frank Duran
homes dot com. That's Frank Duran homes dot com. Now, Mordecai,
I understand what's happening that basically the school wanted you
to do things you weren't comfortable with, if not outright

(12:37):
weren't supposed to do. What are we looking at now?
Though you fought him for unemployment. You got the unemployment.
What are you trying to achieve with this phone call?

Speaker 7 (12:48):
I'd like to find a legal help or otherwise hold
him accountable because it's.

Speaker 3 (12:52):
Been accountable for what though, what are you looking for?

Speaker 8 (12:57):
Well?

Speaker 7 (12:58):
The trauma of going through the retaliation and all that stuff.
I would like to be able to take them to
court for suit or something of that nature, because it
was illegal to put me in a spot to then
damage my reputation in my career field, to disrupt everything
I've felt about how to go to work. Now I've

(13:19):
been I've been not working since.

Speaker 3 (13:21):
Why is that?

Speaker 7 (13:22):
There's because I'm struggling with the anxiety. They broke all
the trust I had in the system because I had
done everything across four years to try and do what
they say is the way you get things done, the
right way, and at each one they just fought me
and continued to do this till I was on leave.

Speaker 3 (13:42):
Look, man, I'm not going to give you. I'm not
going to give you legal advice because I'm not an attorney,
simple as that. But I mean, you need an employment attorney.
But I personally, just looking at this from the outside,
I honestly think you need to move on. I don't
think an employment attorney is going to see any kind
of carrot at the end to do this on contingency

(14:05):
period of end of story. So you would be coming
out of pocket quite a bit of money to hire
someone hourly and a lot of times with employment. If
they did, let's say, well you actually quit. They didn't
even actually terminate you. Rich is an entirely to go ahead.

Speaker 7 (14:22):
What I only have till right now in time, and
now I have a phone call from attorney I'm hoping
to talk to, and I don't want to be rude,
but I got to answer it because they might be
able to help.

Speaker 3 (14:35):
Yeah, okay, well I appreciate that. Let us know if
they can help. I mean, he did not like that
advice whatsoever. All of a sudden, you gets some phone call.
Here's the bottom line. You didn't get terminated, you actually quit.
You got unemployment. Whether or not you should have been
doing what they were asking you to or not, I
have no idea actually, if I had to form an

(14:57):
opinion on it, just based upon our conversation, you were
probably walking a tightrope. I don't understand why you wouldn't
send those things out. I mean, I I just don't know.
I honest to goodness, just don't know. But I do
wish you the best, and I would love to know
what the attorney has say. Three oh three seven one
three eight two five five. Roger, what's going on with

(15:18):
you in this car?

Speaker 11 (15:21):
Uh?

Speaker 8 (15:22):
Yes, Uh, I get jeffah speaker, no problem. Can you
hear me.

Speaker 12 (15:27):
I'm on speak.

Speaker 3 (15:28):
I can hear you perfectly.

Speaker 11 (15:29):
Man.

Speaker 3 (15:29):
What's going on?

Speaker 13 (15:31):
Oh?

Speaker 12 (15:31):
Yes, Uh, my friend, I'm seventy nine years old and
my she's a black lady and she's a bought a
car from Easy Being Motors Automotives on colfax.

Speaker 3 (15:44):
I think I've heard of that before actually, and generally
that's not good easy Breezy go ahead.

Speaker 2 (15:49):
Is that like a buy here, pay here a lot
type thing?

Speaker 3 (15:51):
Yeah? Good question, Eric?

Speaker 2 (15:53):
Is that?

Speaker 3 (15:53):
What kind of lot is it? Do you know?

Speaker 12 (15:55):
Roger, it's a it's a lot.

Speaker 8 (15:58):
No.

Speaker 3 (15:58):
Does she does she pay them? Did she pay like
cash for it? Did she get a loan through a
credit union or a bank? Or does she make payments
to that dealer?

Speaker 12 (16:07):
She got a loan through a credit union?

Speaker 13 (16:09):
Okay?

Speaker 3 (16:10):
And what kind of car is it? By the way, Oh,
that's right.

Speaker 12 (16:14):
I need to get her together with her because it's
it's about five years old. But she got the warranty
on it, okay, and she's had it only about five
months okay. And and then the problem is whoever had
the car wherever it's been. You know, the transmission is
under the car, not a ticket. And so she had

(16:34):
to take it to it's a niece on It's what
it is. And she took it to a Nissan dealer, sure,
and they basically they basically went over it and is
what it needs? Is that they ruined that transmission by
runing that low on oil, I guess.

Speaker 3 (16:46):
And they well, she's had it though, but Roger, Roger,
does it actually need a transmission? Did it quit driving?
Did she have to have it towed in? Or what
was going on with the transmission.

Speaker 12 (16:59):
Well, that's basically what the Nissan dealer told her. And
so she took it to another private guy. And I
need to get more information on it. That's where the
cars at this present time, and they're going through the
transmission and the death base is what's the matter with it?
They're going to have to go through the transmission or
putting you in it I guess these new cars have

(17:21):
well and if.

Speaker 3 (17:21):
She has a warranty on it, Roger, you might If
she has a warranty on it, what's the issue?

Speaker 12 (17:30):
Well, I guess maybe it's it's she used it most
of it to get Nissan dealer. As far as I
can tell.

Speaker 2 (17:38):
Who is the warranty through. Is it through easy Breezy
or is it through Nissan or some sort of third party?

Speaker 12 (17:43):
It's probably another company.

Speaker 2 (17:46):
What yere's the car?

Speaker 3 (17:48):
He doesn't know.

Speaker 2 (17:49):
I don't know.

Speaker 3 (17:49):
How do we, Roger? How do we get how do
we get in contact with her?

Speaker 12 (17:56):
It's okay, Yes, you need to call her.

Speaker 3 (17:59):
Do you know her number?

Speaker 14 (18:01):
Yes?

Speaker 3 (18:02):
All right, Hold on a second, Kelly, let's see if
we can't get her on. We have too many questions
we simply can't get the answers to with Roger, and
I appreciate him trying to help his friend, but we
really got to communicate with her to see if we
can't figure something out. Now we're gonna take a quick break.
Three oh three seven to one three eight two five five.

(18:23):
Tommy's back on with that issue with the Catholic Church.
I don't know where Martino left off with him, yesterday.
I'm not sure, but we'll find out after there. We
got two lines open three oh three Martino, all right,

(18:44):
three oh three seven one three eight two five five
three oh three Martino, So a couple things, won Kelly,
just until we get the woman on with Roger. Roger,
Kelly's gonna get that information. We're gonna try to get
her on. But I want to help her on your
behalf big time. We're going to try to help her.
If she has a warranty and they don't want to
fix it, there's different things we can do. One if

(19:06):
they sold her a warranty and said it would cover
things like to transmission and it doesn't, we might be
able to get her out of the deal. But we've
got to talk to her. So hold on, okay, Roger.

Speaker 12 (19:18):
Yes, thank you very much. I really appreciate this. She's
a black woman and she's lived in Baby's for twenty
years as a driver, she's got her Class B license.

Speaker 3 (19:28):
I got you. We're going to help her out. I
appreciate that. I really do. Roger.

Speaker 15 (19:32):
So.

Speaker 3 (19:33):
Roger's seventy nine years old, trying to help out a
friend there. Three oh three seven one three eight two
five five I'll go to Tommy here in a second.
We got two lines open, three oh three Martino, and
then Kelly just handled Roger. We just need to talk
to his friend. He just doesn't have any information. So
Eric Beavers, you own Great Western Buildings?

Speaker 2 (19:54):
Yeah, sure, that's right.

Speaker 3 (19:55):
And you guys, where where is the factory located?

Speaker 2 (19:59):
Well, our fact is in downtown Grand.

Speaker 3 (20:01):
Junction, downtown and it's huge. How many acres is it?

Speaker 2 (20:05):
Well, the properties just over twenty acres, like twenty point
two and the main production facility is just over one
hundred and twenty thousand square feet.

Speaker 3 (20:13):
Is it your own building or was it already there?

Speaker 2 (20:15):
Oh no, it's a big chunk of the building was
actually moved in the thirties from the Union Pacific railyard.
Oh wow, that was built. It was a Carnegie Steel
out of Pittsburgh, Pennsylvania in nineteen oh two. So some
of the beams inside of our building are stamped with that.
But the property has been expanded or the building has

(20:36):
been expanded over the years, so it's a dodge podge of.

Speaker 3 (20:39):
And you guys, you guys actually employ how many employees
do you have at Great Western Buildings? Like one hundred
and fifty two hundred.

Speaker 2 (20:45):
Yeah, company wide, I think right now we're somewhere around
one sixty.

Speaker 3 (20:48):
Wow. That's a lot, man. And you guys can do
any size building. What's the biggest one you've done? And
everything's let me ask you this. So I see a
lot of companies. Some of it steals, some of it's
not like a pole barn couldn't have steel.

Speaker 2 (21:02):
Walls, right, yeah, steel siding.

Speaker 3 (21:04):
Steal siding. So everything you do is all steel though.

Speaker 2 (21:07):
Yeah, we're a snowood, no wood or a solid web
I beam steel built, you know, rigid frame trust so
not like an open web bar joys set.

Speaker 3 (21:16):
So it'll outlast. Like the building you guys built for
me will probably outlast me. I mean seriously, Yeah, I would,
I would.

Speaker 2 (21:23):
I would expect that.

Speaker 3 (21:24):
And it doesn't fade at all, which is amazing. You
did mine five or six years ago, but the color
is identical to the day you did it.

Speaker 2 (21:32):
Yeah, that's the Sherwin Williams product, silicon modified polyester or something.
It's got a forty year you know, warranty on it
for all the all the chipping, cracking, fading.

Speaker 3 (21:42):
You guys do. Okay, So you've been in the industry. Besides,
when did you actually start great Western? When did you
get this facility and start building everything yourself?

Speaker 2 (21:52):
Well, well great Western has obviously been you know, in
business for a lot longer, but we bought the facility
in twenty twenty one.

Speaker 3 (21:58):
Okay, so prior to that, where did you manufacture? How
did that work?

Speaker 2 (22:03):
So when I opened great Western, I really didn't want
to get back into manufacturing, so we just we've always
done our in house detailing, engineering, everything. Yeah, but we
would sub out that of that fabrication to a handful
of companies, so you would.

Speaker 3 (22:16):
Do everything in house, but then you would go to
a manufacturer and they would build it to your specs.

Speaker 2 (22:22):
Yeah, Schulti Building Systems would be my preferred manufacturer company.
I kind of think of as Great Western's big brother.
Oh okay, yeah, so that's a great relationship with them.

Speaker 3 (22:31):
Well that's kind of cool. So let me ask you this.
Everybody has had this call at some point in their life.
Fifty or old enough. You know, we just happened to
have a building your size. We just happened to have
it because something fell through at the end, and we
can do it at half price or whatever. Is that

(22:51):
actually true, or is that just one hundred percent In
the industry in general a bunch of crap.

Speaker 2 (22:58):
Generally, that's a bunch of that's a bunch of nonsense,
and you could pay.

Speaker 3 (23:01):
It's always the exact size you call on. Oh how much?
What a twenty two by eighty seven? You'll never believe this, sir.
We happen to have one of.

Speaker 2 (23:11):
Those back in the day when when I was a
kid selling metal buildings. I won't mention any company's names here,
but when I first got in this is in the
early early two thousand and two thousand and one, the
pitch was, if they want a thirty by forty, tell
them you got a thirty two by forty four, Like,
you're not going to believe this? Can you go just
a little bit bigger and then boom and then boom?

Speaker 16 (23:31):
Yeah?

Speaker 2 (23:31):
I mean, as a twenty year old guy, it seemed
to make I thought there was a factory.

Speaker 3 (23:35):
How long does it make? Like, let's just take something
like mine, a thirty by fifty r V garage. How
long does that actually take to spit out, like to
print or however you make them.

Speaker 2 (23:47):
I wish we could prend of it a big three
D printer.

Speaker 3 (23:49):
Yeah, with metal. So if you had to get it
done quick, the entire thing, how not the delivery aspect,
just to knock it out.

Speaker 2 (23:58):
Well, I mean in total man hours for shop, a
building like yours would probably be three to four hours
of actual full shop time.

Speaker 3 (24:05):
That's it.

Speaker 2 (24:06):
Well, but it doesn't just it's not four hours start
to finish.

Speaker 3 (24:10):
It's so you got the engineering.

Speaker 2 (24:14):
Your building probably weighs twenty thousand pounds. We ship between
seventy five and eighty thousand pounds every day every day.

Speaker 3 (24:20):
Yeah, and that's multiple buildings or it could be one building.

Speaker 2 (24:23):
Yeah, exactly. Sometimes it's three or four buildings. And sometimes
we'll be in production for over a week on a
single time.

Speaker 3 (24:29):
So the other thing people never learned. And I knew
this before I came to you, because I went to
three or four different places back in the day. In fact,
I sat down with the big dog in town, the
one that advertises who is it, the general?

Speaker 2 (24:44):
Yeah, yeah, j General Steel, General Steel.

Speaker 3 (24:47):
So I went to their office and sat down, and
what I noticed is in the industry in general, and
I you guys don't, I don't know if you operate
this way, and tell me where this came from a
lot of people have no idea like the windows, the doors,
the insulation, the hardware, none of that's included generally.

Speaker 2 (25:07):
I mean the hardware is going to be included, nuts
and bolts and stuff.

Speaker 3 (25:09):
Well yeah, yeah, yeah, but your windows, your doors, what
else isn't included generally? I mean, I know you can
add on whatever you want. But when people see an
advertisement on TV and you guys don't do this. You know,
you can have a thirty x fifty building for whatever,
ten thousand dollars or whatever it happens to be, one
hundred thousand dollars, doesn't even matter, but they don't realize

(25:32):
that doesn't include a door, for example.

Speaker 2 (25:34):
Yeah, generally not. And also pricing something like that is
very difficult because if you're putting it up in Conifer
or you're putting it out in albert those are two
very different.

Speaker 3 (25:43):
Oh yeah, big time to snowload everything exactly.

Speaker 2 (25:46):
So it's a hard, hard thing to price.

Speaker 3 (25:48):
But but that's what you When does the customer generally
start like, how's your average sales guy? Get a call?
So you advertise, whether you're advertising with us or advertising
on a billboard or advertising any where that phone rings
and they say, hey, I'm looking for a building.

Speaker 2 (26:03):
Well, usually when people reach out to us, they come
in through our website. So we have a three D
you know, builder thing that right on the website, right
on the website, so they can basically sketch their building,
put doors in the locations they want, take a look of,
change it, and then there's an option for them to submit.
It'll give a ballpark price, but it's very clear this
is a ballpark, and then they have an adosition pretty close.

(26:26):
So yeah, I mean, we do we do the best
we can. So we actually pulled data from all of
our past sales and then use that and then and
they'll use that as an average smart but they have
an option there to submit too, great Western for a
full accurate price, and then they can either put in
their phone number or say hey, I don't want to
be called, here's my email address. Most people punch in

(26:46):
their phone number and then we'll actually do a professional
job estimating it and send that to them.

Speaker 3 (26:50):
And then after that you get that estimate, and then
the next step is are like, okay, I want to
do it, and then that's when the in house engineering begins.

Speaker 2 (26:59):
Yeah. Yeah, if they like the if they liked the quote,
and there's usually a you know, a handful of revisions
to the quote. They're gonna want to see door pricing,
window pricing.

Speaker 3 (27:06):
We've had people, in fact, I think we called you
and I used to us an expert on the show once,
but the guy basically ultimately could not build the building
where he wanted it. Does that happen a lot that
was my customer, that was your customer?

Speaker 2 (27:22):
Yeah, that was that was my customer. Really nice guy.
I wound up becoming really friendly with him. But I
don't know if he was telling the you know, if
he was accurate in what he was saying, because I've
never heard of it. But down in the Springs there's
like a there were some landslides over there by the Broadmoor,
and he says that the city said nobody's allowed to

(27:42):
build anything here, modify anything, or do anything. But his
lot where he was building it was not on that.

Speaker 3 (27:47):
So you don't think it was a big deal. But regardless,
he wanted out, he wanted out.

Speaker 2 (27:51):
I think it was a real big hassle for him.
The problem with that one was he had already released
it to manufacturing for us. I had shop drawings everything,
we actually start cutting steel. Yet.

Speaker 3 (27:59):
Fortunately, well, once you start cutting the steel, I mean,
the guy's got to own it, right, I mean, what
tell are you going to do with it?

Speaker 2 (28:07):
I mean back to the canceled building thing. If somebody's
pitching you a canceled building, it should be advertised. And
if they're offering you changes, oh you know what, we
can jazz it up with this option. We can put
a ways at tops. And it's probably nonsense, but I
mean half is us. I have one on our website.

Speaker 3 (28:21):
So now till that point, and I'm curious. So up
to the point we already understand. He probably went to
the website, he talked to a salesperson, he committed to
the sale, he put a down payment down, and then
it goes to engineering, like true cost in the engineering?
Is that quite a bit? Or is it simply a
CAD program that punches it out? I mean, how does

(28:42):
that look?

Speaker 2 (28:42):
Well, it could be pretty simple, like a cat, you know,
a thirty by forty without any kind of nonsense is
fairly basically probably take the engineer two or three hours.

Speaker 3 (28:50):
To because you guys, if it's on a foundation, you're
actually doing that part as well. Right.

Speaker 2 (28:55):
We do do foundation designs now, which is kind of
an oddity in our industry. Most metal building companies won't
do that. Oh, I didn't know that, but we try
not to. We have it as a surface. If a
customer needs it and they can't find somebody, it's always
better to go local.

Speaker 3 (29:09):
Why. Oh, just because it's local, local engineer, you're probably
going to come out and see it.

Speaker 1 (29:14):
Yeah.

Speaker 2 (29:14):
Well, usually the geotech company will do the foundation design
for you. Right, so they've inspected the soil. You're probably
going to save quite a bit with their local expertise,
even though you'll probably pay more for the foundation design itself.
But it's easy to cover that.

Speaker 3 (29:29):
In Steal and Rebar, I didn't realize the dirt aspect
of it. Talking about the foundation. The biggest cost I
incurred that I was not expecting on my steel building
had nothing to do with the building. It had to
do with dirt. And we ended up having eighty dump
trucks of dirt just to flatten an area to build

(29:52):
the foundation and put the building on. And that is
something I did not know.

Speaker 2 (29:57):
Well, I mean your location, I mean you built right
off the of a hill. I had to Yeah, I
mean you're kind of kind of stuck there.

Speaker 3 (30:04):
Usually, if I didn't realize the compaction, it's like to
like ninety nine percent compacted. I mean you're basically creating
cement added dirt.

Speaker 2 (30:13):
Yeah, and they make you do it in lifts like
six inches at a time. You packet six inches package.

Speaker 3 (30:17):
Yeah, he'd be out there dumping dirt and he would
go and he would basically bring out this huge tamper
that's hooked up to this giant earth mover and tamp
it down. Then he'd end up on a jumpin' jack.
Sometimes doing his name with Scotty was great, But I
mean I could not believe the amount of dirt they
brought in, and that was a big cost man. That
was that probably cost as much as the actual building.

Speaker 2 (30:40):
I would think it would cost more.

Speaker 3 (30:41):
Probably did. Yeah, I mean it's going.

Speaker 2 (30:43):
Back and I tell people, look, if you're building, if
you have decent soil that you're building on a flat,
if your ground is flat, expect to spend as much
as you're spending on the steel building package for the
foundation for the foundation. Right, It's a good rule of thumb.

Speaker 3 (30:56):
Yeah, is everything on a foundation that you generally do,
I mean you might do a car port right.

Speaker 2 (31:02):
Now, I mean pretty engine. Your metal building really needs
a proper.

Speaker 3 (31:04):
Foundation, needs foundation. Yeah, all right, three oh three seven
one three eight two five five. We got two lines open.
Got to take this break. Any questions for Eric? Three
oh three Martino, all right, three oh three seven one
three eight two five five, Tommy, I promise after the

(31:25):
break we'll get to you. He still wants to talk
about the Catholic Church that owes him money, and I'm
not sure what else we can do for him, but
we're gonna try. And we were talking during the break,
Eric and I listened to this. So when you do
buy a still building, a lot of people don't realize
the still building itself is probably quite a bit less

(31:46):
than a lot of other things you gotta do. I mean,
would you agree with that?

Speaker 2 (31:50):
Yeah? I mean I probably got some other metal building
companies that be mad at me for admitting it, but yeah.

Speaker 3 (31:54):
It's the It's so when people quote you like I mean,
I I'll just make up a small like two car
garage or something that would be freestanding. But I don't know,
say forty grand for the building. I mean you could
easily be one hundred all in after you do the foundation,
after you insulate it, run electricity to it, everything else
you need to do.

Speaker 2 (32:15):
Yeah, I mean it really just depends on what the
end use or function of the building is going to be.
If it's one of these, you know, really nice barn dominiums.

Speaker 3 (32:22):
That we do, how many of those do you do?

Speaker 2 (32:25):
I'd say barnaminium is probably fifteen twenty percent of our
overall business are those.

Speaker 3 (32:30):
And you were telling me that one person who used
to work for Microsoft. I mean, you're talking a million
dollar house basically, it's not when I.

Speaker 2 (32:38):
Think of a barnam more than a million dollar house
and writing arena.

Speaker 3 (32:42):
Yeah, that's crazy to me, though. Why go with steel
over a traditional stick build when it comes to a house?
What are the I guess it's the same benefits. It's
going to last forever.

Speaker 2 (32:53):
Well, yeah, I mean what's nice about a metal building
kit is it can be very do it yourself right.
The actual construction is easy because all parts show up
and you bolted together.

Speaker 3 (33:02):
Literally, it's like, uh, what was the toys back in
the day, Erector set. I mean, really, you have all
the pieces, you guys cut it and if you have
the right equipment to assemble it a lot of people,
are you saying a lot of people actually put together
their own building.

Speaker 2 (33:16):
Yeah, I'd say fifty by one hundred and smaller. I'd
say more than half of our customers actually put them
together themselves.

Speaker 3 (33:24):
I did not know that. All right, three three seven
one three eight two five five. We got to take
this break. We're going to come back. Any questions you have.
I've got two deputies sitting here ready to tackle a problem.
Three zero three Martino or help at troubleshooter dot com.

Speaker 1 (34:00):
Yeah, ripped up, bad news? You need advice, so you
don't have you come a run in Just as fast
as we can show Shooter's gonna help coming.

Speaker 15 (34:19):
Man.

Speaker 3 (34:20):
This is the Troubleshooter Show now, Tom Martine, welcome my
friends to the only show of its kind, a couple
of days before Thanksgiving. I hope everybody is enjoying their
time right now. But if you do need help, if
you have been ripped off, or you have a question,
maybe you need help from an attorney, maybe you need
help from a contractor. We have a list of people

(34:42):
at referral list dot com that I would put up
against any other expert out there. They're just wonderful people
as well. They also help people all the time on
the show. Three oh three seven one, three eight two
five five. That's the number. By the way, I have
two deputies standing by. I have got deputy Chopper ex police.

(35:03):
Not only were you a cop for Denver, right, I'm sorry,
was it sheriff or police police? So you were police,
but you also flew. We call you Chopper right because
you're a helicopter pilot. That's correct, that's kind of cool.
Have you flown times helicopter?

Speaker 4 (35:18):
I've flown with him.

Speaker 3 (35:19):
But he doesn't let you fly. It has got to
be a lot harder to fly than something out the
same thing.

Speaker 4 (35:26):
Same thing. And I think after he gave me the controls,
he realized that he better keep the controls.

Speaker 3 (35:32):
He better keep the controls now. Also a Deputy Dollar,
he's got an accounting background. He's here as well, Deputy Dollar,
you know what he used to do. And I'm talking
to Eric Beavers, he's the owner of Great Western Buildings.
I told him to chime in anytime on any of
these calls, so you'll be hearing his voice too. In fact,
very good, by the way, Eric. Most people I tell

(35:53):
that too. They actually don't do it. I'm not kidding.
So that was very good. You were jumping in. I'm
not saying no one does, but it's very good because
most people I don't know why they had.

Speaker 2 (36:05):
Because it's intimidating and you talk really fast, so it's
hard to get in front of you when you're thinking
of something.

Speaker 3 (36:10):
Yeah, that's probably true. Listen to what Deputy Dollar used
to do. You've heard the old term counting sheep, of
course going to sleep. He literally counted sheep for a
living for basically the USDA. He would go to slaughterhouses
and make sure they were reporting the amount of sheep
that they actually had, because each sheep was worth a

(36:35):
dollar to the USDA. Right, that is correct. So in
other words, all these sheep herders or sheep slaughterhouses, for
every sheep they dealt with, they would kick in a
dollar for advertising.

Speaker 17 (36:48):
Remember, oh, kind of like the beef that's what's for dinner,
kind of exactly, or got milk, except or got milk,
so he basically, yeah, you're right, got milk would be
the same, but dairy cows.

Speaker 3 (36:59):
So he would go around auditing. He was telling me
about stories that he'd go around to in New Jersey.
It was Jersey, the one, right, Yeah, the mafia. You
never would have thought the mafia, you're gonna get threatened
with guns and stuff when you're there to count sheep.
But my god, you would think his job would have
been easy. I picture an account and going in and
looking at the books. But that's not what you did.

(37:21):
You went in there and counted.

Speaker 5 (37:22):
Sheep right right on the packing floor.

Speaker 3 (37:25):
And that guy like threatened you, right, the guy in Jersey.

Speaker 5 (37:28):
Yeah, exactly.

Speaker 2 (37:29):
Can you for a dollar?

Speaker 3 (37:30):
Yeah, I know for a doubt. How much was he
trying to screw USDA for in your opinion.

Speaker 5 (37:35):
Oh, thirty or forty dollars?

Speaker 3 (37:37):
Oh, that is a lot of sheep. That is a
lot of sheep. And what the hell do they do?
By the way, what do they do? I mean, people
don't eat mutton for the most part. I mean, I
know some people might, but what the hell do they
do with a dead sheep?

Speaker 2 (37:50):
Lamb chops.

Speaker 18 (37:51):
Well, I mean people don't like mutton because that's what
they got served in the military goes way back. But
other than that, it's like, you know, lamb chops. I
don't like you go to a nice restaurant, you know,
you get a rack of lamb, I.

Speaker 3 (38:03):
Like a rack of lamb jelly. I always thought that
was young though. Aren't the sheep young when it's lamb?
I always thought old sheep or mutton.

Speaker 5 (38:11):
They are until like two years of age.

Speaker 18 (38:14):
So once they're mutton yep and after that, so really
they're they're slaughtered before.

Speaker 3 (38:19):
Too, for the most part. For the most part, that's
where the money's at.

Speaker 8 (38:23):
Ye.

Speaker 3 (38:23):
Now would they actually use the fur.

Speaker 18 (38:26):
Well, that's a that's a different part. I mean that
has nothing to do with the death. In other words,
they're constantly I mean there's either meat sheep or there's
wool sheeps. Oh, they're two different kind I didn't right that.
So you wouldn't eat a wool sheep?

Speaker 2 (38:41):
Not really, No, they're probably bred more for their wool
rather than like.

Speaker 3 (38:47):
You know, I went out to an l pack of
farm when we first moved. Now you're thinking a llamas, Oh,
you're right. When you when we first moved out to Franktown,
I'm like, wow, we got a barn and we got
a pasture, and we got all this acreage. I want
some livestock, And I'm going, what tell do I want?
I want some of those cute damn alpackis. So I
go out to this lady's farm out and it's I

(39:09):
think it's technically in Castle Rock, but it's kind of
in that area. And she had a bunch of these alpacas.
When I say a bunch, I mean she must have
had one hundred and fifty two hundred of these damn
things running around. As I'm talking to her and learning
about al packis or learning how I don't want al package,
the damnedest thing happened. This one al pack of female

(39:30):
of course, drops a baby and then hal's ass. So
there's this baby literally sitting there with the sack, and
the mother goes away. She's got to find the mother
or else, I guess. You know, it's not like all
the other females are going to come up and feed it.
She's got to figure out who the mother is and
unite them back in a pen so this thing doesn't

(39:52):
starve the death or whatever, so just and die. Yeah, basically,
So how do you think you find a mother al
pa that just gave birth among one hundred and fifty
ol packs.

Speaker 2 (40:04):
I would think if she's white, you could tell maybe.

Speaker 3 (40:07):
Nope, Nope, nope, I didn't no, nope.

Speaker 2 (40:10):
Here's how how do you figure it out?

Speaker 3 (40:11):
Here's how she ran around looking at the backside with
the pair of gloves and every female.

Speaker 2 (40:17):
Well that's what I was alluding to.

Speaker 3 (40:19):
Well, yeah, I guess so, but it wasn't looking for blood.
It was looking for just listen to trauma. Yeah, trauma,
Thank you. That was very good. Eric, looking for trauma,
and let me tell you talk about trauma. I decided
then and there I'm not dealing with hell pack is.
She literally had and I hope she's listening because she
had the weirdest thing ever. Not only was that weird,

(40:42):
she had one alpaca that lived with her in the house.
In her house, one al.

Speaker 2 (40:51):
Packam can you house break those things?

Speaker 3 (40:52):
I asked that exact question. No. What you do is
you know when you feed it, so in other words,
you learn the food cycle of the animal. So you
know and defeed it and let it out and eventually
you'll nail it. You'll get it down, unless if it's sick.
The same goes listen to this. Did you know there's
two kinds of service animals? For example allowed on an airplane?

(41:14):
Of course, a dog, don't.

Speaker 2 (41:15):
You're not going to sail pack it.

Speaker 3 (41:16):
Not no packet boy, that'd be the dumbest service animal.
They're dumb. Nope, not a pig. A horse, a miniature horse,
not a pony. A miniature horse can also be a
service animal. And if you google it horse on plane,
you will see them all over the well. I won't
say like they're abundant, but you'll see them everywhere. But
it's the same thing. When I asked our Ada person

(41:38):
about them, I said, how the hell does the horse
not crap on the plane? I live in Franktown. We'll
behind a horse and buggy all the time in this summer.
Those horses don't even blink. They just go midstride constantly.
I'm like, how do you stop that? It all comes
down to the feeding. No kidding, yep, no kidd pey.
You learn something every day on the trail.

Speaker 5 (42:00):
I've never seen a loss on a plane.

Speaker 3 (42:01):
I'm pretty sure I haven't either.

Speaker 2 (42:03):
I don't know if it's textures, pack is or lamas,
but you get if you have to, you can turn
your property into an agricultural property and take the tax deduction.

Speaker 3 (42:12):
I've heard of that. I I had never. I don't
know if M's lives tale a gentleman farmer Lake Dmitri.
Oh my god, hey, Devarious, I just saw this up
on the screen. It says you're being evicted right now.
What is going on?

Speaker 19 (42:33):
Well, you know it's the hard time.

Speaker 15 (42:35):
Right now.

Speaker 3 (42:35):
You've got to get off that speaker phone or whatever.
You're coming in and out, Man, get closer, do what
you need to do. I can hear you a little better.
What's going on when it says you're getting evicted right now?
Like literally, the sheriff is there. Yeah, the sheriff is
there right now.

Speaker 8 (42:56):
Yeah.

Speaker 15 (42:56):
And I haven't had a child date or anything.

Speaker 3 (42:58):
Well, you probably miss He should have papers. Does he
have papers that he served you?

Speaker 15 (43:05):
Yes, he has papers. But there's no way I've missed
it because I've been calling you every day trying to
check and see what.

Speaker 3 (43:10):
Well, okay, but that's not going to be listen the various.
That's not his job. Right there. You're to the point
right now where nothing's going to happen besides get everything
you can out of there. I assume he's giving you time.

Speaker 2 (43:24):
No, what do you mean.

Speaker 3 (43:26):
No, he's not giving you any time.

Speaker 14 (43:28):
No.

Speaker 15 (43:29):
They just removed me and my fiancee out and told
me told us we have to leave out of the
building and they'll put all our stuff out on the courage.

Speaker 3 (43:36):
What was the eviction for? I realize you're telling me
you did. You didn't miss court, But what was the
eviction for? Was it for lack of payment?

Speaker 8 (43:45):
Yes?

Speaker 3 (43:46):
And how many months back? Were you.

Speaker 20 (43:49):
Two months?

Speaker 3 (43:50):
Two months back? I mean, really if you missed it
in the sheriff's are like you're saying, it is what
it is right now? Do you think the sheriff would
talk to me?

Speaker 8 (44:02):
I'm not sure.

Speaker 3 (44:03):
I want to go ask him. Hold on, let me
get you on. Hold, let me ask him what's going on.
I hope he'll come on.

Speaker 11 (44:09):
Everybody, hold tight, we'll see all right.

Speaker 3 (44:20):
Three three seven, one, three eight, two five five. We're
going to go back to the various Davarius. Did you
have any luck asking the sheriff he would talk to
usda various? No, sir, he will, he will not. Now listen,
you have in Colorado. You're going to have fifteen days.
Your landlord can't just ditch all that stuff. They can't

(44:43):
just throw it out. They either got to put it
in storage for at least fifteen days or give you
access to come back. In uh for fifteen days under
most scenarios. So that's kind of good. Where are you
guys going to go right now?

Speaker 9 (45:00):
I'm not sure.

Speaker 15 (45:00):
I'm trying to figure it out.

Speaker 12 (45:01):
Right now, I'm ordering a U.

Speaker 9 (45:03):
Haul side and put out my stuff in it and
take it to storage.

Speaker 3 (45:06):
Yeah, man, this really sucks. And right before the holidays?
How did you guys fall behind? How did you get
to this position?

Speaker 15 (45:15):
I just moved here from Texas, so it's been rough time.

Speaker 3 (45:21):
What kind of work do you do? Do you have
a job right now?

Speaker 12 (45:24):
Yes, I'm in irrigation.

Speaker 9 (45:26):
I fixed all.

Speaker 3 (45:27):
Right, So you're actually up and working. And are you
looking just for an apartment? I assume I've been looking
for everything.

Speaker 8 (45:37):
Apartment in rental house?

Speaker 3 (45:39):
How much do you how much can you guys afford
per month? The hard part is here you were two
months behind. Man, it's going to be hard to get
a place with the rental history as it is right now.

Speaker 15 (45:52):
It's hard.

Speaker 2 (45:56):
Doing this to them two days before Thanksgiving is a
little brutal. I wonder if they have to schedule it
with the Sheriff's department.

Speaker 3 (46:02):
Oh, I'm sure they do, and there's probably a backlog.
It basically says if the tenant leaves his belongings behind,
the landlord may need to pay for storage or disposal
up to fifteen days notice for the tenant to retrieve
the items. In fiction, context often refer to extra help.
If the sheriff requires assistance to remove heady items, landlords

(46:24):
may need to hire pay for this separately. I mean, man,
you're just You're just in the position right now. I'm
not sure what else to tell you. You got the
truck coming, which is good. You're going to get this
stuff loaded up. They can't simply throw it out. So
you'll get your stuff and I'll put the word out there.
How many is it you and your wife? What does
the situation look like? I'm how many are you? How

(46:52):
many people is involved?

Speaker 15 (46:54):
Is it just you?

Speaker 3 (46:56):
Okay? So if anybody out there has a play for
rent right now or can do something to help these
people out there up here from Texas, he's working. Does
your fiance have a job. I just can't imagine being
in this this position right now. This is this is
absolutely horrible. It's horrible.

Speaker 12 (47:18):
You were saying earlier about miss but I didn't support you.

Speaker 3 (47:21):
Well, I'm just telling you. In Colorado, the sheriff doesn't
show up unless fitsman signed off by a judge. I mean,
they simply don't do it. I mean unless unless you
got a fake sheriff there, or someone's doing something underhanded.
But I mean the bottom line is maybe you weren't told,
maybe you weren't served. Those kind of things can happen,
but someone signed that uh eviction order. That's that's going

(47:46):
on right now. Man, let's do this. I'm going to
put the word out there if anybody you know what,
I'm going to make one call. Hey see if we
can get Brad O'Brien on, Kelly, our attorney, hold on,
hold on. I want to see if we can get
our real estate attorney on and to see if he
has any ideas whatsoever. A last ditch effort, but you

(48:06):
need to get that U haul out there. Make sure
we have this guy's information as well. And if anybody
out there has the kindness in their heart, I I
just they have jobs, you get it. It's right before Thanksgiving.
I mean, really, come on, people, if anybody out there
has any ideas, three zero three Martino. But please, Kelly,

(48:26):
let's try to get Bradley on to see what he thinks.
About this. This is horrible, Darla. What is going on
with this engine? Darla? Hello, hey Darla, what's going on?

Speaker 14 (48:41):
Life?

Speaker 15 (48:43):
Everything that down is going down?

Speaker 3 (48:46):
Mike.

Speaker 13 (48:47):
The car in May because I needed.

Speaker 15 (48:49):
A car because I was working at this to take
a job and I had to have a car.

Speaker 2 (48:52):
What kind of car is?

Speaker 3 (48:56):
Oh, this is where your friend called. You bought it
from Easy Breezy Motors about five months ago. Yeah, and
what kind of and you bought and you bought a
warranty with it correct or a service contract?

Speaker 16 (49:11):
Yeah?

Speaker 3 (49:12):
And let me ask you some real pointed questions. What's
the year, make, model in mileage.

Speaker 15 (49:19):
Right now? I'm at eighty four and two.

Speaker 16 (49:23):
Hundred, okay?

Speaker 3 (49:24):
And then what kind of vehicle?

Speaker 15 (49:27):
It's a.

Speaker 3 (49:29):
Nissanick, Nissan Kick.

Speaker 8 (49:34):
Yeah.

Speaker 3 (49:35):
How much did you spend on the warranty?

Speaker 15 (49:39):
They said, what I call a warranty places like twenty
four hundred.

Speaker 3 (49:42):
Okay. Now, so we know there was a problem with
the transmission because your friend called. Tell me what happened?
Did it start slipping and you had it checked out?
What was the initial issue?

Speaker 15 (49:54):
The issue was that it was stilling, kind of funny.
But yet I went and got an oil change and
we couldn't find it tis mission stick.

Speaker 3 (50:03):
Oh yeah, okay, so what basically what she's saying is
a lot of new cards now they don't have any
way of checking the transmission fluid. In other words, you
got to basically bring it to a dealer. They put
it up in the air and they can check it
that way, or like some of the Chrysler and Mercedes products,
they might have an actual dipstick that's made for it
at the dealership, but the car doesn't come with one.

(50:24):
So it was slipping though. You were having a problem
with the transmission, and you brought it to Nissan, right right?

Speaker 16 (50:32):
And what did they say?

Speaker 3 (50:34):
They said it was low on fluid.

Speaker 11 (50:38):
Yep.

Speaker 3 (50:38):
Did they call the warranty company?

Speaker 15 (50:43):
They say there was five years old of the warranty
per Nissan was already expired.

Speaker 3 (50:48):
Okay, So what warranty did this Easy Breezy Motors sell
you for twenty four hundred.

Speaker 15 (50:55):
Which was with land wy and extended warrant?

Speaker 3 (50:59):
Yeah them, So what happened did they Did the Nissan
dealer contact Wins for a po or a.

Speaker 15 (51:06):
You know, yeah, whatever they say to them they want
to they Yet that was when I talked to the man.
But When I called WINS, they say that they were
waiting for them to do the claim. So I'm confused,
and now I'm a carston at another place.

Speaker 3 (51:21):
Okay, what place is it at? Now?

Speaker 15 (51:25):
I'm going to hit it now at Auto Lab Auto Labs,
Auto Lab on Broadway.

Speaker 3 (51:32):
Okay, So they're doing a diagnostic. I assume it's going
to need a transmission and then they should call up
WINS and hopefully it's covered right right, But you don't
know yet. In other words, they're not even done with
the diagnostic. Listen, I'm going to tell you something that's
going to be important. What kind of communication do you
have with the people over at WINS. Do you know

(51:54):
them from prior experience or what do you know?

Speaker 8 (51:58):
Now?

Speaker 3 (51:58):
This is my first Sorry, I'm sorry I screwed that up.
Not the people at WINS, the people at Auto Laps.

Speaker 15 (52:06):
I don't know them at all.

Speaker 3 (52:08):
Have they contacted WINS yet?

Speaker 15 (52:12):
Yeah, they said that they could do it, but it
was a whole when I tried to tell him that, Okay,
I tried to find out. The diagnosticis go and tell
your cars free, but you didn't need to. But he
told the car Okay, I said, so, how much is
it going to be? He said, with the diagnostic and
the tall I'm saying, huh, didn't you say that was free?
So now I'm getting ripped off. I'm just I'm to

(52:33):
pick my car up right now. I have one hundred
and fifty dollars I'm gonna give my car.

Speaker 3 (52:37):
Okay, listen, listen, this is listen. This is imperative that
you get it to the right place, and I'll tell
you why. The one thing I never want you to
say again is that the dealership said it was low
on fluid. That would make it a pre existing condition,
that the warranty is going to turn it down, and
this is going to turn into the biggest headache of

(52:57):
your life. You never want to repeat those words. We
want to get that to someone that knows how to
communicate with the guys that win. Hold on a second,
get Kevin coalkin on for me. Kelly. I want to
talk to him right after this break. It's imperative you
never say it was low on fluid again. Hold on

(53:42):
all right, three on three seven, one, three, eight, two
five five. We're still trying to get our attorney on
for Devarius. Make sure we have all this information Kelly,
this poor guy's getting evicted right now. The sheriff's out there.
He's got a U haul coming, so they're going to
get everything loaded up. But if anybody out there is
in the position to help these guys out, please give

(54:02):
us a call three h three Martino or email us
at help at troubleshooter dot com as a last ditch effort.
I mean, the sheriff's already there, so a judge is
signed off on the eviction. He's going to have a
certain amount of time. The landlord can't just throw his
stuff out. But I do want to pick Bradley O'Brien,
our real estate attorneys. He deals with tenants and he

(54:23):
deals with landlords all the time. I want to make
sure there's nothing else there. And then in the meantime, Darla,
we're talking to her. I've got uncle Kevin on shardan
Auto tech dot com. Hey, Kevin, help me out here.
WINS warranty? Have you heard of WINS?

Speaker 7 (54:39):
Yeah?

Speaker 8 (54:39):
Yeah?

Speaker 3 (54:40):
Bad? All the same. What I mean, if you ever
got him to pay anything? Okay, I'm really nervous about
this one. She bought the vehicle five or six months ago.
It's a Nissan Kick She bought it from a company
called Easy Breezy Motors. Right now it's at another shop
and she is not happy with it. She has a

(55:00):
warranty by when she paid twenty four hundred when she
purchased the vehicle. The first sign of trouble, she brought
it to a Nissan dealer. The Nissan dealer, it's one
of these you can't just check the transmission fluid. There's
no dipstick. So she brought it to the Nissan dealer.
They said it was low on fluid and let me
lock you in. Hey, Darla, they said low on fluid.

(55:22):
Did they say there was metal shavings?

Speaker 15 (55:26):
I don't think. Kelly said awful. Something about some poses
just made it all bad.

Speaker 3 (55:30):
When they said that, Okay, wait a minute, wait, this
is good news. So some hoses were leaking and it
made it low on fluid.

Speaker 15 (55:39):
They said that it was something it was pre before
I bought the car, Before I brought it to them,
it was already like that from when I bought some
easy Okay, this is conditioned already.

Speaker 3 (55:49):
It was already, did they Okay, go the car, Darla, Darla,
I get exactly what you're saying, but follow me, here.
Did they ever call Wins the Nissan dealer? Do you
know if they ever called Wins.

Speaker 12 (56:05):
They blame they did, oh boy?

Speaker 3 (56:08):
And then it was probably denied because they're saying it
was a pre existing condition. Yeah, okay, Kevin, let's just
take everything from what we know right now. They probably
most likely sold her a car that needed a transmission,
and it probably truly was a pre existing condition. But

(56:31):
I want you to think outside the box. If she
had that vehicle five months, when did it start giving
you trouble?

Speaker 16 (56:37):
Darla?

Speaker 15 (56:40):
I would say, and I'll leave it two after because
I take it back to eth brief. They had the
car for a couple of days, Uncle that once jumping
on Wednesdays and the Beckfill Friday.

Speaker 3 (56:50):
What are they saying right now? I mean, really, you've
never seen a denial, Kevin. What should she do right now?
She wants it out of wherever it is. I want
had her to bring it over to you. And never
mentioned low on fluid or pre existing. But it sounds
like someone's already talked to Wins.

Speaker 9 (57:10):
Yeah.

Speaker 7 (57:10):
If that's the case, it may be an uphill battle,
you know, because it's considered abuse that it was run
out of fluid.

Speaker 3 (57:16):
Yeah, this is Kevin.

Speaker 2 (57:19):
It's Eric Beavers here. Now, if the dealership sold it
to her and sold her the warranty at that point,
the condition was already existing at that point. Wouldn't that
kind of changed the change of the deal there?

Speaker 3 (57:30):
It definitely does. And we've run up against this a lot, Eric. Basically,
they're selling it with an implied warranty and the warranty
isn't covering it. But it's a lot easier to deal
with the warranty company, if possible, because these dealerships, they
just don't understand the law.

Speaker 2 (57:49):
Quite frankly, No, no, they don't.

Speaker 3 (57:52):
What do you think, Kevin, as far as you know,
I mean, is it a CVT? It is?

Speaker 9 (57:59):
It is?

Speaker 3 (58:00):
Darla? Where is it now? I know it's at Auto Labs.
Where are they located?

Speaker 15 (58:05):
They're on Base and uh sal Base and Blogway. I'm
going to get now to pick it up.

Speaker 3 (58:13):
How far? How far is that, Kevin? That's not crazy far?

Speaker 5 (58:17):
Is it?

Speaker 9 (58:19):
Yeah?

Speaker 3 (58:19):
You know what I would do, Darla. If you can
get it over to Kevin, it's going to be in
the right hands no matter what. We can figure out
what's going on with it, for sure. Can we get
Wins to cover it, and then if Wins truly denies
it based upon pre existing I will go after Easy
Breezy to do something for you and get you out

(58:42):
of this because they sold you a vehicle with an
implied warranty. I do want to copy of the paperwork
you have, so do you want to get it over
to Kevin so we can start digging in on this.

Speaker 15 (58:53):
Yes, I can do that.

Speaker 3 (58:55):
Okay, so hold on a second. I like when a
plan's coming out, So Kevin, I'm gonna have Kelly give
her your information or vice versa whatever, exchange information soon
as you get a hold of that vehicle and figure
out what's going on, whether or Wins knows what's going
on at this point, would you please get back to

(59:15):
us in Dharla and then we'll determine if we're going
after Easy Breezy or if we got an issue with
another bad warranty company.

Speaker 8 (59:23):
Sure of course, all right, man.

Speaker 3 (59:25):
I appreciate it, Kevin Caukin. That's what we do here.
If you're new to the show, please follow this one through.
I love these so what I was talking about, and
I just want everybody to know this selling an implied
warranty meaning, hey, if you buy this vehicle and give
me an extra twenty four hundred, if you have a
problem such as the power train, the engine, or the transmission,

(59:46):
then it's going to be covered. Now, they sold her
that that was kind of the promise, and basically they
made that promise by selling her the warranty. So now
if it truly is a pre existing they need to
let her out of the deal period and we will
let everybody know that Easy Breezy isn't if that's the case.
But as of right now, we don't even know if

(01:00:08):
that's the case. One more question, Darla, have whence the
last time you actually talked to Easy Breezy.

Speaker 15 (01:00:17):
Before I took it to the lab, because he tried
to explain his story to me.

Speaker 3 (01:00:20):
And what was the story he was trying to explain?

Speaker 15 (01:00:24):
Once once I buy those cars, everything is asked.

Speaker 7 (01:00:28):
If you don't get on three D yeah, okay.

Speaker 3 (01:00:29):
Hold on, okay, now that's now you're firing me up.
So let's get Easy Breezy on the damn line. And
I want to explain a few rules they're supposed to
follow in Colorado, Easy Breezy Bright three oh three seven

(01:00:53):
one three eight two five five. Kelly, what happened to
Darla there? Where were we at with her? Kelly, Kelly, Kelly,
Kelly phone, I'm sorry.

Speaker 2 (01:01:04):
He's on the phone. She's in the middle of a conversation.

Speaker 3 (01:01:06):
All right, three O three seven one three A two
five five. We're trying to get our attorney on for
the various as well.

Speaker 13 (01:01:13):
Darla.

Speaker 5 (01:01:14):
Darla's very fine.

Speaker 4 (01:01:16):
She's going to go ahead and get her car and
take it to Kevin.

Speaker 3 (01:01:19):
Yeah. I want you to call over there to that dealership, Kelly,
Easy Breezy Motors, Yeah, and get them on the air. Police.

Speaker 4 (01:01:26):
Yeah, I'm working with trying to get Brad O'Brien still in.

Speaker 3 (01:01:30):
I thought you said Brad O'Brien is not available.

Speaker 4 (01:01:33):
Right now, but he could be later, so I'm trying
to work that.

Speaker 3 (01:01:36):
Then free up the various Police. Doug's got a problem
with Grease Monkey. I really want to talk to Easy
Breezy though. I want to see how these guys sell
this vehicle. They sell it with a warranty, so it's
not an implied warranty. They sold the damn thing with
the warranty, and now the warranty company's saying it's not

(01:01:57):
valid because it was pre existing. Did they disclose that
to her? I'd love to get some information from easy
freaking Breezy Doug. What's going on with Grease Monkey?

Speaker 8 (01:02:11):
Uh?

Speaker 9 (01:02:12):
Not much, sir. I talked to you last week about Uh,
they did some they did.

Speaker 3 (01:02:17):
This is the one in Castle Rock.

Speaker 9 (01:02:19):
Yeah, sir, they checked oil, they replace the oil.

Speaker 3 (01:02:21):
Well, actually, what they did, if I recall, is they
drain oil out of it because you told them there
was too much. But then they drained all of it
out and then your engine basically seized up. Yes, sir,
and you were waiting for them to get back. They
kept putting you off and putting you off. Meantime, you
and your dad had to rent a truck. Right.

Speaker 9 (01:02:42):
Yeah, we've written trust and you know this has been
going off with two most you know.

Speaker 3 (01:02:46):
So where does it stand right now?

Speaker 9 (01:02:49):
Right now? I'll filed the claim. I'm waiting for a
response on the claim.

Speaker 3 (01:02:53):
Well, I thought you filed a claim. I thought you
filed a claim like two three weeks ago.

Speaker 9 (01:02:58):
I have heard, but this is the response. Time is
take it forever. They want all these different type of documents.
So I got everything they needed and I sent it
to him, and I'm still.

Speaker 3 (01:03:06):
Wait Now that's the insurance company, not the local store.

Speaker 9 (01:03:09):
Right, No, I believe it is the insurance company store
that although fanchises use.

Speaker 3 (01:03:15):
Yeah, okay, fair enough, whatever the garage keeper policy goes through.
So what are they telling you on time frame? Do
you want one of our guys to call up and
try to nudge them to try to make this happen
a little quicker.

Speaker 9 (01:03:27):
Yes, so, because I've reached out on the email and
everything and try to tell them, you know.

Speaker 3 (01:03:31):
What, does you have a phone number for these guys?
Are you dealing with a certain adjuster? What information do
you have?

Speaker 9 (01:03:37):
What an adjuster? I shot all the emails that I
had to the help the trouble shoot line.

Speaker 3 (01:03:42):
When did you shoot him? When did you send them over?

Speaker 9 (01:03:45):
I think Saturday or Sunday.

Speaker 3 (01:03:48):
I'm gonna have to see if Kelly got those. I
don't know if she got those or not them.

Speaker 9 (01:03:53):
I'm dealing with the content's going if they approved the
work is a Rush truck center in a Converse city.
William had sent them all the information I needed from
the service department they needed.

Speaker 8 (01:04:04):
Also, Yeah, I.

Speaker 3 (01:04:04):
Think they're pretty good guys. I've heard of Rush. Actually
hold on a second deputy chopper. Let's get you on this, okay,
and call over, get all the information, find out if
Kelly actually got it in through help. We might already
have it, he said he sent it over the weekend,
and then call up the warranty people, or not the

(01:04:26):
warranty people. I'm so pissed off at easy breezing. My
brain's heard. Call up the insurance company or the claims adjuster,
whoever he's dealing with, and just see where it's at.
It's pretty straightforward because they did acknowledge. Hey, they did
acknowledge they drained too much out right, They told you
that they took They told you that though, right, they

(01:04:48):
acknowledge it.

Speaker 9 (01:04:49):
Yeah, you know, and they changed management in the meanwhile.

Speaker 3 (01:04:53):
Yeah I remember you saying that. But the shop legitimately
acknowledges that they screwed up. Oh yeah, this should be
a no brainer. This is just Hey, these guys are
working out of this truck. They're having to rent a truck.
We need to get this fixed now. Remember Doug, if
I recall that thing, add a lot of mileage on it.
They don't know you a rebuild engine. They don't know

(01:05:13):
you a new engine. They owe you whatever was taken
out of there. Now, maybe you can put some money
in and bring it up to snuff and get a
rebuild or something. But don't don't go overboard. But we're
gonna push these guys. I'll try to get them.

Speaker 4 (01:05:27):
Yeah, before the end of the show.

Speaker 3 (01:05:29):
That'd be great. I'd love to get through to that now.
Three O three seven one three eight two five five, Zach,
do I owe you a breaker. We're good to go,
good to go, good to go? All right, Uncle, I
thought Kevin was still there. I'm not sure whoy was there?
So these warranties drive me crazy. Our guest in studio,
Eric Beavers, he owns Great Western Buildings. In fact, it's

(01:05:52):
GW Buildings dot com. But Eric, have you ever bought
an aftermarket warranty for a vehicle?

Speaker 2 (01:06:00):
Yeah? I think I was maybe twenty. Yeah, and I
have the same story Darla has.

Speaker 3 (01:06:06):
You know you go into so it was a pre
existing condition. You know, arguably anything can be pre existing
if you think about it.

Speaker 2 (01:06:14):
Yeah, I mean, but how are you gonna know? I mean, unfortunately,
the you really need to take one of these cars
to an independent service center and have them checked out,
because they tidy would have looked underneath and seen all
this leaking oil and stuff from the transmission, maybe checked
it or at least let her know. Hey, these transmissions
are not always that reliable.

Speaker 3 (01:06:35):
Yeah, and even if WINS and Kevin said WINS isn't
a bad warranty, Even if that's true, it truly is
pre existing in this case if it was at low
on fluid. I mean, I guess it's possible she hit
something or something failed and started leaking the fluid after
she got it, But we'll find that out from Kevin.
Once Kevin looks at it.

Speaker 2 (01:06:56):
Well, a check engine light or a transmission light should
have come on if it actually was low on oil.
So no way to know. And I mean, you've heard
stories about dealers clipping those lights.

Speaker 3 (01:07:04):
Yeah, you know. I just can't believe it's an easy
breezy at least according to the caller. They're like, ah,
too bad. As soon as you buy it, you want it,
it's your problem now. Well, they sold her a warranty,
I mean, they implied that this thing would be covered
except for the deductible if there was a big problem.
They didn't sell it to her saying hey, we're going
to sell you this, but the warranty's going to decline

(01:07:26):
it because it already had the problem when we sold
the damn thing. Dealers drive me crazy? Did anybody look
up easy Breezy? Does it look like a buy here,
pay here? I don't know.

Speaker 2 (01:07:38):
Yeah, that's what it looks like to me, Just like
a little po dunk. Yeah. Small, I don't want to. Yeah,
put any pejoratives on them, but that's a smaller operation.
Would not buy a car there, Yeah.

Speaker 3 (01:07:50):
I doubt I would buy a car there either. And
I'm hoping Kelly can get them on to actually discuss this.
When you sell a building of steel, building characters, No,
there's no like warranties. I mean, do you guys have a.

Speaker 2 (01:08:03):
Oh heck, yeah, we got massive. I mean our frame
structure has a lifetime warranty.

Speaker 3 (01:08:08):
No, no, no, I know the warranties. Well, okay, real quick.
So if you buy it's all American steel, what is
the warranty you guys have? I thought you told me
mine's like forty fifty years on the paint.

Speaker 2 (01:08:18):
Yeah, now that's a pastory warranty from sure, when Williams
are Turnium or whoever?

Speaker 3 (01:08:22):
How about on this steel itself?

Speaker 2 (01:08:24):
The one that Great Western provides on the steel. That's lifetime.

Speaker 3 (01:08:27):
So lifetime lifetime, I mean, my god, and it's still
like what could ever happen? Especially in Colorado? How about
like if it's delivered to like New Jersey and you're
up against salt water, does that affect it?

Speaker 2 (01:08:39):
So our lifetime warranty is basically a workmanship or the
way I'd like to look at it would be a
well warranty if the building's abused, if it rusts out right,
like in a dairy situation, we have a lot of
manure and ammonia up against columns and stuff. We're not
going to warranty that it's mostly cracked. Weld's workmanship of
the building.

Speaker 3 (01:08:59):
And that's lifetime.

Speaker 2 (01:09:00):
That's lifetime.

Speaker 3 (01:09:01):
Now do you guys sell anything outside of that? I
mean that's a you can't really beat that as a warranty.
But is there anything like these dealers sell an after
market warranty or nothing? You guys don't know any.

Speaker 2 (01:09:13):
The only warranty that would be a possible add on
to a building system would be like a weather tightness
warranty on a standing seam roof that's purchased through BRS
or NBCi or the whoever does well, the people that
own the profile and that roof system, right, So we
might run it, we might sell it, but the warranties
would go through them because it's a it's.

Speaker 3 (01:09:34):
And they offer an additional one.

Speaker 2 (01:09:36):
They do offer an additional one up to twenty years,
like on.

Speaker 3 (01:09:38):
My roof, though, what could I mean? I guess you
could get dentid with big ale, but other than outside
of that, I mean, what could possibly ever happen to
a steel roof.

Speaker 2 (01:09:48):
Well, there's not going to be a weather tightness warranty
on a steel roof like that, just by its very nature,
because it's a through fastener roof system. It was installed
very well, so it shouldn't ever have any leaks.

Speaker 3 (01:09:57):
But yeah, you can't imagine it's never had any leaks.

Speaker 2 (01:10:00):
The warranty on the on your roof or on your
wall panels is backed by Sherwin Williams as their paint warranty,
as their pay worm. Yeah, so we send those warranties
out to our customers.

Speaker 3 (01:10:10):
About the insulation you guys put in what was that called?
Do you remember? It's like this, it's like this white
like blanket foam. It's not even a foam. It's like
a white blanket.

Speaker 2 (01:10:19):
It's fiberglass, Okay, fiberglass with the laminated Nothing.

Speaker 3 (01:10:23):
Really happens to that unless if he gets wet.

Speaker 2 (01:10:25):
Yeah, and I mean there's not going to be any
warranty on the on the insulation or something if it
gets wet, because that will ruin it.

Speaker 3 (01:10:30):
What are the different kinds? Can you actually blow in insulation?

Speaker 9 (01:10:34):
Like?

Speaker 3 (01:10:34):
Can you put in I guess some people put in
interior walls, right, and then they blow in insulation between
the steel and the wall the dry wall or no.

Speaker 2 (01:10:42):
Yeah, you could do that. You'd want a thermal break
on the exterior panel, but absolutely people can do it
as long as you have something to hold it in there.

Speaker 3 (01:10:50):
Yeah, it's crazy r RV. When it's plugged in and
I have the heated floors on, literally keeps the entire
building worm all right, two hours to go three h
three seven one three eight two five five. You've been
ripped off or taking advantage of Hopefully we get some
updates coming to three zero three Martino. Get those calls
and now I got one deputy sitting still.

Speaker 1 (01:11:24):
Yeah, ripped off? Bad news. Need advice so you don't
have to come running just as fast as we can.
Show Shooter's gonna help.

Speaker 15 (01:11:42):
Come man, this is.

Speaker 3 (01:11:44):
The Troubleshooter Show. No Tom Martine, Welcome my friends to
the only show of it's kind. We're here to solve problems,
answer questions, take complaints. We got a lot going on today.
In fact, I'm gonna hop to Johnny in one second.
He is the owner of Easy Breezy Motors. We had
a caller last hour basically say she bought a vehicle,

(01:12:08):
a Nissan Kick from them approximately five months ago. It
had eighty four thousand miles somewhere around that, and she
had a transmission issue going on. It was slipping or
something going on, as she stated. A few weeks after
they bought it, it ended up at a Nissan dealer
and then it ended up at another place called Auto Labs.

(01:12:30):
And it sounds like it needs a transmission. And it
sounds like the transmission this is the part we're going
to figure out with Sheridan Autotech. But it sounds like
the transmission is being denied by the aftermarket warranty Easy
Breezy Motors soldier based upon and once again this is
according to the caller pre existing conditions. So, first of all, Johnny,

(01:12:54):
I appreciate you coming on. You are the owner of Easybreedy,
Easy Breezy Motors.

Speaker 21 (01:13:04):
Yes, I am.

Speaker 3 (01:13:05):
Okay, I assume Kelly told me you're familiar with this issue.
What can you tell us about it? Do you know
if it was actually denied by wins for the transmission?

Speaker 21 (01:13:19):
Well, thanks for even calling and attempting to get an
hour side of a story.

Speaker 2 (01:13:25):
Of course, that's a small business.

Speaker 3 (01:13:27):
We do this every time.

Speaker 21 (01:13:29):
Really, thank you, and yeah, and we'll Easy Breezy Autos
not Easy Breezy Motors got it. Just to make sure
that's correct.

Speaker 3 (01:13:39):
Yep, I'm correcting you in my notes right now.

Speaker 21 (01:13:43):
Yeah, not too familiar with the situation as far as
a denial of a claim. Whenever a customer, Sometimes finance cars,
warranties are added or included and offered by the finance company.
And so it looks like this company, as I pull
up this customer's account, looks like they did at a

(01:14:07):
these customers did accept the after market warranty from this
financial institution credit acceptance.

Speaker 3 (01:14:15):
Johnny talking, keep talking, Johnny.

Speaker 21 (01:14:20):
Oh, I mean that's pretty much it. So you were
asking me if so.

Speaker 3 (01:14:23):
You guys, are you saying you didn't try to your salespeople,
your closer. Uh, your finance guy did not sell it.
You're saying the credit union or the bank sold it.

Speaker 21 (01:14:35):
Well, what happens is the bank offers the warranty. Yeah,
we're a small dealer. We don't have a finance company,
and we don't smash people into warranties and after market products.
Those are always optional for a customer to.

Speaker 3 (01:14:49):
I understand that we've all been in the closing room
and felt the grip. I get that. What I'm asking you, though,
is we don't.

Speaker 21 (01:14:56):
We don't.

Speaker 3 (01:14:57):
Did your sales guys sell it? Is all I'm curious
about out right now.

Speaker 21 (01:15:02):
It looks like the customer opted to have this included.

Speaker 3 (01:15:05):
Okay, so you're yeah, you guys sold it to her
with the vehicle. I get it now. If it was
declined based on pre existing conditions, are you guys going
to do anything for her? If this thing truly needs
a transmission and the warranty company is denying it, and
it's true I should also throw this in, and it's

(01:15:27):
also true that it is a pre existing condition, are
you guys going to help her out?

Speaker 21 (01:15:34):
We can always try to call the bank and the
warranty company. But you know, obviously we don't own this
vehicle anymore. This is almost six months ago, so pretty
much the warranty company, mean the finance company, credit acceptance
in the customer owns this car. At this point, we
always thought, why would you why why.

Speaker 3 (01:15:54):
If the warranty is basically useless to her, what do
you do then?

Speaker 21 (01:16:00):
Are not useless? Sir?

Speaker 3 (01:16:01):
Well, okay, this one appears to be useless if they're
saying it's a pre existing condition, Johnny.

Speaker 21 (01:16:08):
Well, we don't know any of that, sir. We haven't
We don't know. We haven't called this waranty company, put
off all acclaim, or know anything about a pre.

Speaker 3 (01:16:17):
Hey, that's fair enough. I'm going off of what she
was saying that it was denied on pre existing So
we're going to find that out. It's heading over to
a shop that we trust and a shop that has
worked with Winds before and hopefully can get it figured
out and get it done. The reason I really wanted
to reach out to you guys is because she made

(01:16:37):
a comment. She said when she talked to someone over
at your shop, Easy Breezy Autos, and I don't know
if it was you or one of your employees. They
basically said, I'll paraphrase too bad. So sad it's your vehicle,
not ours, sir.

Speaker 21 (01:16:53):
If you look at our reviews, we're a small company.
We never tilled that to customers. It's all about this.

Speaker 3 (01:16:59):
So he's probably fabricating that or going overboard or something.

Speaker 21 (01:17:04):
If you look at my reputation, our reputation, he has
an unker now and being in the business over fifteen years,
we go over and beyond.

Speaker 3 (01:17:13):
I like the customer, Johnny, I'm going to take you
your word on that. I appreciate first of all, coming
on the air. That's great, man, I really appreciate it.
And that actually shows me a lot about you. And
if we find out there is an issue, I assume
if we reach back out to you, maybe between the
caller and yourself in the warranty company, we can come

(01:17:34):
up with something to where she's not just stuck with
this vehicle she bought five months ago that needs a transmission.

Speaker 21 (01:17:42):
You know. Sometimes you know, the laws are made, you know,
to protect the dealers as well as the consumer. And
I'm all for the law, and I'm all for doing
things one hundred percent correctly for the consumer. If this
customer had taken this car and drove it to Florida.
I mean, we wouldn't know anything about it or done anything,
you know, know anything. We never you know, follow the customer.

(01:18:05):
We will follow up and you know, send birthday notices
and things to customers like that.

Speaker 3 (01:18:11):
I don't know what any of that's got to do
with what we're talking about.

Speaker 21 (01:18:13):
Though, Well, well I'm going there. And so my point
to saying that is that when when a consumer buys
a vehicle, the vehicle is as is from the dealer
unless say.

Speaker 3 (01:18:24):
Sure, but when you represent it, Johnny, Johnny, the only listen.
Once again, I really appreciate you coming on, but I
want to tell you something to me. When you represent
it and sell them a warranty at the same time
they buy the vehicle, and the customer, of course, is
under the impression if there is a problem with at

(01:18:44):
least the power train. I don't know what kind of
warranty this is, but if there is a major problem
with the engine or transmission, this extra twenty four hundred
dollars there spending will cover that problem. I mean, you've
got to understand why she would think.

Speaker 21 (01:19:00):
That, right, absolutely, ninety ninety five percent of the time.
You know, when we do these type of when you
know we've sold absolute all thousands ninety percent of the time,
you know everything.

Speaker 2 (01:19:15):
Is fine with warrant.

Speaker 3 (01:19:16):
Well, I'm not gonna I'm not going to go down
that rabbit hole because I take complaints on warranty companies
nothing to do with you guys constantly all the time.
But you're right, people generally don't call up the radio
show to tell us how grateful they are for a
warranty claim. So I get it. So here, here's what
you know.

Speaker 2 (01:19:36):
But but go ahead.

Speaker 21 (01:19:37):
We're always here for the consumer.

Speaker 3 (01:19:39):
Like I said, so you're gonna help you if it
comes down to it, you're gonna help her out somehow.

Speaker 21 (01:19:45):
We always have a little gift, fun or something where
we can help a consumer. We have a resource all
the time. Maybe maybe it's the shop or something that's
different or something that you know, if we have to
help out. You know, we don't mind helping a customer.
Never turn a customer away.

Speaker 3 (01:20:01):
All right.

Speaker 21 (01:20:02):
There's a point of liability that you know we have
as well, that's involved on each deal.

Speaker 3 (01:20:08):
Yeah, okay, well here's what I'm thinking. We're gonna find
out probably in the next I don't know, hopefully by
Tuesday of next week. What's going on with this, where
Wins is at with it. I know it's been to
a Nissan dealer. They basically said it needed a transmission.
I don't know if they contacted Wins, the de client

(01:20:28):
according to her. According to her, Nissan said it was
declined because it was a pre existing condition, which all
these warranties have. Yeah, but we're not even sure she's
We're not even sure about that. We're going to talk
to Wins. Our people are going to talk to Wins
and figure out what's going on. I'm glad you came

(01:20:49):
on because once again, it sounds like if it was
a pre existing and you're convinced to that, I'm not
saying you are now, but if you are after the fact,
you will help her out. That's what I'm hearing.

Speaker 21 (01:21:03):
I've never turned around any customer and told them we
couldn't help them out in some type of way or
form of fashion. No, you know, we give them direction,
we give them advice, we give.

Speaker 3 (01:21:14):
Them I'm hoping, I'm hoping, if it came down to it,
you'd give them a transmission.

Speaker 21 (01:21:20):
Well, I don't know if once again this pre existing
condition of what it was with an eighty thousand mile vehicle.
I don't even know what's going on here.

Speaker 3 (01:21:28):
Yeah, I don't either. All I can do is go off.

Speaker 2 (01:21:32):
What's going on is the transmission? Is the transmission SPUs
that she had the car for five months? Transmission is out.
It was obviously slipping before you know. I'm going through
some of your reviews for Johnny, and I'm looking at
Marty Cassidy. He has the same problem with the twenty
seventeen Nissan bought the warranty. The warranty didn't cover anything, right,
Cyr Stallings, same issue here. I want to know my

(01:21:54):
question for you right now. What I'd like to know
is you said, oh, we don't sell the warranty or anything.
Where did Darla sign the warranty in your finance box
or was she somewhere else she bought it from, right,
And Johnny, you get a commission off of that or something, right,
I understand that the finance company.

Speaker 21 (01:22:12):
Finances she got So wait a minute, you're painting. You're
painting the wrong picture here. Once again, we don't have
a finance box. We worked directly with the consumer, with
the lender it's just me. I have no salespeople. Oh,
there's no commissions that we're trying to upsell customer. No, No,

(01:22:33):
that's entirely wrong.

Speaker 3 (01:22:34):
I've got listen, I've got faith in you that you're
going to come through for this customer in.

Speaker 21 (01:22:40):
This, in this, in this prior. I mean you picked
out of almost four hundred and fifty reviews.

Speaker 3 (01:22:46):
Well, that's because it was That's because it was related
the same way. It was a warranty issue. Listen, man,
you're not the only you're you are by far. In fact,
I assure you, every dealership we've ever had to call
on has sold a warranty with free exist conditions. I'm
not saying you guys are intentionally doing it by any means.
I'm saying it's such a waste for the customer though

(01:23:07):
she spends twenty four hundred bucks and she has nothing.

Speaker 21 (01:23:11):
Yeah, no, I totally, I totally understand where the consumers
come from. And that's why, once again, when we speak
to consumers, we allow them to do pre purchase inspection.

Speaker 3 (01:23:21):
Sure you do.

Speaker 21 (01:23:22):
We want them to take them to mechanics and things
like that before they buy them. Yep, we guarantee the emissions.

Speaker 3 (01:23:28):
On the vehicle cool.

Speaker 21 (01:23:29):
We have to we do inspect, Yeah, we do inspect
the Veho cools. I'm looking at this Vehl Cool with
seventy five thousand miles when the consumer bought it, you know, Nissan,
and a.

Speaker 3 (01:23:39):
Scene you know, you know something nine thousand miles later.
Maybe it wasn't pre existing. We've got to we've got
to We've got to dig into this, Johnny, I've got
to take this break once again. I really appreciate you
coming on. I don't want you to feel as if
we're giving you a hard time, but I want you
to also think of where she's coming from, and I
think you are. You know. The bottom line is, she

(01:24:00):
bought the vehicle from you. She spent another twenty four
hundred dollars on a warranty. Now apparently, according to her,
she needs a transmission and it's being denied. But we're
gonna find out. We're going to talk to the warranty
company and we're gonna find out if it's actually a
pre existing condition. Maybe the entire problem is with the
warranty company. We're gonna find out. We're gonna find out

(01:24:21):
next week three zero three seven one three talk all right,
three zho three seven one three eight two five five.
You know what's funny. I have been doing this show

(01:24:42):
now with Tom for long time. I mean really, first
time I ever filled in for Martino was early nineties.
He he got up through up and left because he
was sick to his stomach and I had to finish
the show. That was probably ninety ninety three, and then

(01:25:02):
since twenty fourteen pretty much all the time with him,
and then this past year because of his cancer, I've
probably done this show. She's as much as he does,
because he's been in and out of treatment so a
long time. And here's where I'm getting it's kind of funny.
We start getting a knack for people we trust, and

(01:25:24):
I think that guy with the car dealership, we're gonna
find out. In fact, I'm not even gonna go down there.
I got a separate thought. I wanted to kind of
dive into our guest today, Eric Beavers. So while I
was talking to that dealer, Eric jumped in and I
make this, I think I said this last hour or
first hour. I always tell people to jump in. How

(01:25:48):
many people I'm talking to the two deputies now? How
many times do guess after I tell him that I
realized Tom generally doesn't go as far as I do
when I say I want the interaction with the guests.
How many times if you heard a guest now, let's
take excel roofing, Jay Bratts has been on eight million times.
Jay might jump in, But even Jay does it. Have you, guys,

(01:26:11):
ever seen anybody participate as well as I think Eric did.
I loved it.

Speaker 1 (01:26:16):
Eric.

Speaker 4 (01:26:17):
Eric's kind of reminds me of a Dimitri.

Speaker 2 (01:26:21):
Yeah, no, he's but.

Speaker 3 (01:26:22):
He's here every day. Eric's never been here before.

Speaker 4 (01:26:24):
I wouldn't have known.

Speaker 2 (01:26:26):
All right, Well, thanks for making me feel good, guys.

Speaker 3 (01:26:29):
No, seriously, Eric, that's great, and you brought up great points,
but some of the.

Speaker 2 (01:26:34):
Might have been a little rough on.

Speaker 3 (01:26:35):
Oh no, but I'll tell you what. That's usually the
second call. In other words, the week goes by, and
then next week we find out everything she says is correct,
it's not going to be covered. Then all of a sudden,
he decides not to cover it. And I'm not saying
he won't. According to him, he's going to help out.

Speaker 2 (01:26:54):
I think he will, and or I hope that he will,
and I think he should. But you know, I think
Johnny needs to realize the position that he's going to
put Darlin possibly which is going And you know, I
was telling you a story from when I was a kid.
But if she doesn't have transportation, she's got this big
note on this car.

Speaker 15 (01:27:11):
You know.

Speaker 2 (01:27:12):
You know, I'm not you know, say anything negative about
Johnny here, but she probably paid too much for it.

Speaker 3 (01:27:17):
Maybe maybe not right, maybe maybe not.

Speaker 2 (01:27:19):
But you know, she's not going to be able to
get out of the loan. The bank doesn't care, the
finance company doesn't care. No, She's going to have a
choice either stop making those payments and figure out new
transportation or or not. You know, I mean, I don't know.

Speaker 3 (01:27:30):
I mean she and I truly can And I told
him on air, and I think I told him offair too.
I can be his best friend on air. Yeah, I
mean literally, if he comes through to this, I can be.
I can tell our listeners out there, look, this guy
did this, and he stepped up and he did this
and blah blah blah. So I mean, I I don't know,
we're going to find out.

Speaker 2 (01:27:49):
No, You're you're very fair to the business owners with the.

Speaker 3 (01:27:52):
Damn the Damn Show. The show is actually like a
running soap opera. I mean, really, if you think about it,
all we have is like a million issues going on
at all times. It could be a neighbor feud, it
could be a car deal. It could be a contractor
we're trying to track down like Jay Lopez that took
money from probably fifteen different people and we ended up

(01:28:14):
literally getting them thrown in jail. It could be it's
just the constant soap opera of what's going on. And really,
I want everybody's opinion real quick, Scott, what do you
think do you think if it does need a transmission,
this guy's gonna come through just based upon what we know.
It's purely your opinion.

Speaker 5 (01:28:35):
I think it's fifty to fifty.

Speaker 3 (01:28:37):
Okay.

Speaker 5 (01:28:37):
When you tried to pin him down, he never quite no.

Speaker 3 (01:28:41):
He knew he was getting pinned down. I tried to
pin him down three or four times that he was
going to handle it, and he said he was, but
he kind of said it like I'm not quite sure
what I'm gonna do, but I'm gonna do something. He
might give her a gift card to Chuck E Cheese.
I don't know what's going on here, but we're gonna
find out. I have high hopes for him because of
the conversation we actually off the air. What do you

(01:29:02):
think chopping?

Speaker 4 (01:29:03):
You know, I looked at his website and I kind
of feel sorry for him in the sense that all
his cars seem to have around one hundred thousand miles,
but that's any use car. Yeah, but I don't know
how you could be selling anything decent.

Speaker 3 (01:29:15):
Well, I mean, people listen, now there's a market for them.
There's definitely a market. And we get this a lot.
You know, not everybody can go out and buy a
new car. Not everybody can qualify for payments each month
through traditional methods. It just isn't there the secondary market
for these vehicles one hundred up to two hundred thousand

(01:29:36):
miles and even more. It has to be there. I mean,
it is a true market because there is people that
don't qualify. There's a reason there's buy here, pay here,
because they can't buy anything through normal places. They just
simply can't. And speaking of that, it made me think
of something. Do you realize some of this financing now

(01:29:57):
have you guys heard about this? Like you can buy
you can go to Walmart and buy toys. Now you
can buy things on credit that you would never think
anybody would buy on credit ever. I mean I even
liked back in the day layaway. I like layaway because
people are literally paying off what they're getting. They're literally

(01:30:18):
paying it off. They don't owe anybody anything. But now
you can go buy like you can get your teeth
cleaned at a dentist and not pay for twenty four months,
and then if you're one day late on the twenty
four all of a sudden, that teeth cleaning, instead of
being one hundred and ninety nine bucks, could be one
thousand dollars. You can buy a set of tires. You

(01:30:38):
can buy a set of tires over a five year period.

Speaker 2 (01:30:41):
You can buy almost anything online with the shop account,
and they will finance it for you.

Speaker 3 (01:30:46):
You'll finance it doesn't matter what it is, it doesn't matter.
They'll finance anything. It's absolutely insane, and Colorado's one of
the heaviest. They have more credit card people in Colorado
have more credit card dead than most, but they make
it so damn easy. I try to think if I
was back at eighteen or nineteen. Fortunately, Suzanne and I

(01:31:06):
owned our own business at very young ages, so we
had we learned to manage cash flow as a necessity
to eat, so literally we understood not just the company money,
but our own money. But most people don't go through that.
And if you offer most kids something like, hey you
can get brand new rims for that piece of crap

(01:31:28):
car you have, I can't sign me up and you
don't have to pay form for twenty four months, it's
like it's unbelievable. Every single thing you can buy on
credit now.

Speaker 2 (01:31:39):
It's it's it's almost predatory lending in a way. And
one of the guys that works, I think it is
just with a did it with his computer. A myth
made all of his payments, missed one payment like three
quarters in the way through the thing, and bang, the
interest weight went to the from day one, Yeah, all
the way back to day one, went all the way
to the roof. It doubled the price of.

Speaker 3 (01:31:58):
This big ones home. D Poe and Low's they do
those same things. You'll do the minimum payments. You might
not have any payments for ninety days, then you have
no interest, low payments for eighteen months. But if you're
one day late, one day late paying it off, it
goes back to day one for that two thousand dollars
refrigerator and calculate that at twenty eight percent or whatever

(01:32:20):
it is. I mean, it's really it's really remarkable. People
just got to have it now. They just got to
have it, you know, the biggest thing you can do.
And I'm stealing some of Dave Ramsey's stuff here. Until
you're out of debt, until you really don't owe any money,
you really can't accumulate any kind of wealth at all.

(01:32:41):
You really can't. And if you just think of a
house and interest rates, Now that first fifteen years of
her traditional mortgage, you're paying almost all interest. At first
fifteen years, you're barely knocking a dent in there. And
now with the fifty year mortgage floating out there, oh
my god. I mean, first of all, no one's going
to live in their house fifty years. And yes, it

(01:33:01):
will give the opportunity to the people that can't afford
a house right now, an opportunity to own something. But man,
I just want to think of that amateurization schedule. That
first twenty five years has got to be brutal. That
first payment, if it's three thousand, you know, twenty nine
hundred and ninety nine dollars is going to be interest.

Speaker 2 (01:33:23):
How about RVs RV's I get an RV, they'll give
you a thirty month loan on the thing because it
has a toilet in it.

Speaker 3 (01:33:30):
It has a toilet in.

Speaker 2 (01:33:31):
That is crazy. In five years you are so upside
down on that, you're not digging out of that one.

Speaker 18 (01:33:36):
No.

Speaker 3 (01:33:36):
I bought one new RV in my life, and it
was like one hundred and forty thousand, and I bought
it twenty nineteen and it was a Georgetown and it
was on a V ten chassis, great RV good. I
think it was thirty eight foot and we drove it
for maybe twenty thousand miles in covid Hit. Because covid Hit,

(01:34:00):
I was able to sell it for exactly what I
paid for it. Oh, in the Big Boom only because
of that, because every I mean, hotels, everything were a nightmare.
In fact, Vegas was closed. The second one I bought
jumped way up. I mean, now we're talking like luxury stuff.
I learned never ever what I buy us or anew again.

(01:34:21):
So I bought that one about four years old, and
it was I'm not going to give dollars out, but
it was probably seven hundred thousand less than a new one.

Speaker 2 (01:34:30):
Oh yeah, oh the pusher buses.

Speaker 3 (01:34:32):
Yeah, think of that difference though, I mean literally four years,
seven hundred thousand. It's like, ah, Jesus cares. And it's
not like the technology. It's not like the thing drove
itself and had a robot running around at it. It
was the same thing just four years older. So I'll
never buy that was a good one, because they will
you go to camping World or some of these other places.
In my opinion, I mean people people will outspend any

(01:34:56):
budget in the world on an RV, they really will.

Speaker 2 (01:35:00):
What they'll do on the RV two is they'll if
they're doing it in house or through the bank. So
I use my own bank when I get a loan
on something. But they'll say, hey, this is the interest
rate at sixty Yeah, this is the interest rate at
eighty four. If you go thirty years, here's the interest rate,
and it's like a two point nine percent, you know,
a buy back type interest rate. And that works out

(01:35:21):
really good for them if you know that's where they're
making all their money in that long term. Looks it's
all interest payments. Oh yeah, they'll incentivize people to go that.

Speaker 3 (01:35:28):
Far, of course, say well, and then the person doing it,
they're looking at purely cash flow each month. Oh it's
only four hundred dollars a month or whatever. Yeah, but
it's forever.

Speaker 2 (01:35:37):
If that's the only way that you can afford it,
then find but.

Speaker 3 (01:35:40):
Well, then don't buy it quite frank.

Speaker 2 (01:35:42):
Or take the thirty year note, but make double or
three times the payment.

Speaker 3 (01:35:46):
Try to pay it off, get that good interest rate.
Hey Dennis, what's going on with you and Verizon?

Speaker 10 (01:35:53):
Well, Mark, I sent you a couple documents that help
the troubleshooter dot com.

Speaker 3 (01:35:59):
Let me look.

Speaker 10 (01:36:00):
Room outlines the entire incident. But basically, I was promised
a free week of international travel pass for dealing with
being overcharged for a promotional cell phone for five months,
and now Verizon's backpedaling even though I have an email.

Speaker 3 (01:36:20):
Yeah, I'm looking at it, says Hi Dennis, regarding the
Verizon coverage in a specific location the cost of an
international plan in the confirmed Verizon coverage in the specified location.
We are offering a complimentary international plan as compensation of
the period for October twenty sixth and November fifth, So

(01:36:42):
help me out. You must have traveled somewhere and they
said your plan was covered and it wasn't correct.

Speaker 10 (01:36:50):
They said that this travel pass for a week would
be complementary for dealing with being overcharged for this promotional
cell phone. Okay, bill should be about So where did
you go?

Speaker 3 (01:37:03):
Where did you go on this international plan like Turkey?
Where do you go? Afghanistan?

Speaker 10 (01:37:11):
Dominican Republic?

Speaker 3 (01:37:12):
So you went to the Dominican Republic for what a
week or so? Yes? And how much extra was your bill?
Even though I assume it was supposed to be zero extra?
They did charge you for it.

Speaker 10 (01:37:27):
They're trying to how much. Well, my normal bill should
be just under one hundred dollars, and they're saying my
December bill would be to twenty eight something.

Speaker 3 (01:37:36):
So one hundred and twenty eight is it? Because you
were in the Dominican Republic.

Speaker 10 (01:37:42):
It's precisely for this travel pass, which should be free.

Speaker 3 (01:37:47):
No, but you're you're missing me. Listen. The travel pass
could very well be good in the Dominican Republic. It
could very well be good in Italy or Germany, but
it might not be good in example, use it again Afghanistan.
I have no idea. What I'm saying is you were
only in the Dominican Republic. Are they saying now that

(01:38:09):
this international plan does not work in the Dominican Republic?

Speaker 10 (01:38:15):
It did, And they're trying to charge me for that
travel pass in the Dominican Republic when it's supposed to
be complementary for that week.

Speaker 3 (01:38:26):
Yeah, I get you. So when you talk to him, now,
what are they saying.

Speaker 10 (01:38:31):
They're saying that the customer service rep who sent me
that email did not have the authority.

Speaker 3 (01:38:38):
Okay, that's fine, I get it. I get it. I
get it. They're saying the employee had no permission to
do that. So this should be an easy one for
our Angel. I'm going to send this over to my wife, Suzanne.
She'll reach out to the Angel and hopefully we get
this taken care of. We're only talking one hundred and
twenty bucks. How long have you had Verizon since cell

(01:38:59):
phones were in vin it? Well, I wouldn't go that far.
I remember my dad having one the size of a briefcase.
I don't even know like how it worked, but I
gets you. Do you really have one of those old bricks?
It probably gives off radiation. I mean, geez, hold tight, man,
Let's make sure we have all the information Kelly for that.

(01:39:21):
Am I laid on a break, Zach, I'm sorry. I'm
getting a little mixed up today. I'm thinking about after
the show already. Am I late on a break? Or
am I good? I can't hear you. You can just
give me a thumbs up if I'm good. Perfect?

Speaker 5 (01:39:37):
All right?

Speaker 3 (01:39:37):
Three O three seven one three Bak we need Oh
I am late? Jeeze, No, no problem. Let's take this
break and we'll be back. I'm not sure who's on two.
We'll get to that. Three oh three seven one three
eight two five five three oh three Martino. All right,

(01:40:00):
three three seven one three eight two five five three
oh three Martino. We had an emailer wants to know
who is the place that has the lowest prices on
furnace and air conditioners. It's renew Home Services.

Speaker 9 (01:40:14):
Uh.

Speaker 3 (01:40:15):
These guys they just said, hey, here, I'll tell you
what's going on here. They own renew Home Innovations. And
the owner of renew Home Innovations, Nick, great guy. He's
in studio with us a lot. He was in the
HVAC business years and years ago, and he decided after
spending a ton getting his own furnace done, that he

(01:40:38):
was going to get back into the business and beat
the hell out of the big guys. And that's what
he's done. You want the rock bottom price, the rock
bottom on a new furnace or air conditioner, you check
out renew Home Services. Yep, I'm going to give you
the number here, I'm scrolling down on it. Actually go
to here. It is three oh three nine oh four

(01:40:58):
to two thousand, guaranteed lowest price on furnaces and air conditioners.
And he was in the biz years ago, sold that company,
started renew Home Innovations and basically you know, they do
shower conversions and all stuff like that. But he got
back into it about three months ago and he is
just he's bringing the business man, He is bringing the

(01:41:21):
business to the competition. The guaranteed loess price three oh
three nine oh four two thousand put him to the test. Please,
now we're gonna go here. We were talking during the
break Kelly with Dennis. We're good. We just need to
send Suzanne the info to reach out to the Angel.

Speaker 15 (01:41:40):
Okay.

Speaker 3 (01:41:40):
In fact, that email you sent me pretty much says everything.
This guy literally sent me the email from over Verizon
rep that says we're going to give you this for free,
and then then the Verizon reps boss says he didn't
have permission to do it, which he might not have,
but it's ridiculous. We're talking about one hundred and twenty bucks.

Speaker 2 (01:42:00):
If your verietony say well, okay, fine.

Speaker 3 (01:42:03):
Well of course now, but think of it, well, I
want you to think of it in these terms. And
by the way, that's Eric Beavers. He's a friend of mine.
But we go back years and years ago because I
bought a building from him, and now we do advertising
form so he joined us in studio, but Great Western Buildings.
In fact, I'll tell everybody again real quick, do these
guys do everything right here in Colorado. It's not one

(01:42:25):
of these deals where you own one to one tenth
of the percent of the facility, which is another weird
thing in your industry. You own the facility, you yes,
and they build him right here in Colorado. He's got
one hundred and fifty two hundred employees. And it can
be anything from basically a car port or a one
or two car garage to a barn aminium. You said

(01:42:45):
you're doing a bunch of those, now, yeah, we do.
And then a training facility you said, you said the
biggest one you did was at like the rodeo thing
or something. What was that?

Speaker 2 (01:42:55):
Yeah, the City of Grants, New Mexico. They're big, they're
rodeo facility.

Speaker 3 (01:42:59):
Like a fairground type thing.

Speaker 2 (01:43:00):
Yeah, exactly.

Speaker 3 (01:43:01):
That's incredible. So basically any size and it's all made
right here at one hundred percent US steel on. I
love it. Listen to I owe you another break this quick,
don't Isaac? All right, let's do this. I promise we're
gonna come back. We're gonna talk about Skyline Solar. I'm
not sure what's going on with that, but we're gonna
dig into that. I got two lines open, three oh

(01:43:22):
three Martino, three zero three, Martino, get those calls in,
all right, three oh three, seven one three eight two

(01:43:42):
five five. I was telling Eric Beavers, if you join
us on our YouTube station, you go to YouTube, you
type in Troubleshooter Network. Youre here starting the break. I
think he looks like Jim Croche. Do you think he
looks like Jim Croche's Scott.

Speaker 5 (01:43:56):
I believe he does.

Speaker 3 (01:43:57):
Yeah, I think he does too, But you're right, it
might be the big beard and mustache. Yeah, didn't he
die like with the Big Bopper? Is that? Am I
thinking of the right guy? Didn't he die like with
Jimmy not Jimmy Hendrix, Jimmy Valance, Jimmy something?

Speaker 2 (01:44:11):
Did he like in a plane crash?

Speaker 3 (01:44:12):
Yeah, in a plane crash or maybe he died in
his own plane crash meaning somebody else. You don't think a.

Speaker 2 (01:44:18):
Plane crash Nakajoch Airport in nineteen seventy three.

Speaker 3 (01:44:22):
Yeah, got a year after I was born. That's crazy.
I still listened to his music. You know, my parents
listened to it. They're a bunch of hippies. And yeah,
I like jim Croache. He's pretty badass man. He went
too early.

Speaker 2 (01:44:36):
Bad bad Le Roy Brown?

Speaker 3 (01:44:38):
Oh yeah, yeah, Badle Roy Brown. Meaner than a junkyard dog.
That's right. But I think didn't he Did he die
by himself or did he die with the Big Bopper?
I think I'm getting the two plane crashes mixed up.
One of them one of them didn't get on the
plane that was and survived, but they were supposed to.
They gave up their seat for somebody.

Speaker 2 (01:45:00):
Are you think of Buddy Hawley? That whole thing in Richie.

Speaker 3 (01:45:02):
Allence, Yeah, Richie Valence, the big bopper Buddy Holly, who
didn't get on that plane that.

Speaker 2 (01:45:08):
Happened in Iowa or Minnesota or something.

Speaker 3 (01:45:11):
Yeah, so that's a whole different one.

Speaker 2 (01:45:12):
I think. So I don't know, I might probably talk about.

Speaker 3 (01:45:14):
And then of course John Denver died in a plane crash.

Speaker 2 (01:45:16):
Well he was in an experimental air uh.

Speaker 3 (01:45:19):
My favorite bassist. He died way to young Cliff Burt
and he died in a bus crash. I'll tell you
these musicians, I guess you travel enough. I think it
was Seinfeld where I think George said, you know, how
come all these teams, how come not one they always
fly together? How come one hasn't been just completely wiped
out from a plane crash or something like that? Three

(01:45:42):
oh three seven one three A two five five. I digress, Sean,
what is going on with Skyline Solar? And please pronounce
your name for.

Speaker 16 (01:45:51):
Men Arna Shinnna sen Arna.

Speaker 13 (01:46:03):
No shell arena.

Speaker 8 (01:46:05):
It's Nuegians.

Speaker 7 (01:46:06):
So people call me shell shell.

Speaker 3 (01:46:08):
I like that, Damn. I like that a lot better shell.
What's going on with Skyline Solar?

Speaker 13 (01:46:14):
So Skylight Solar installed my panels back in twenty twenty.

Speaker 10 (01:46:22):
I think it was twenty twenty.

Speaker 8 (01:46:23):
Okay, And.

Speaker 13 (01:46:25):
Two years later we had an issue. They It took
them forever to get to get in contact with but
they did finally come out.

Speaker 3 (01:46:33):
What was it? Was it like a panel or an inverter?
What was the problem?

Speaker 13 (01:46:38):
So it was at that point it was the panels.
Apparently they didn't put up the critic guard, and critics
got to the wiring got and they had to replace
all the panels, got it.

Speaker 3 (01:46:51):
So they did that.

Speaker 13 (01:46:52):
It's been running for two years. Now it's out again.

Speaker 3 (01:46:56):
And is it the same thing? Did the critters get
back to it?

Speaker 8 (01:47:00):
No?

Speaker 13 (01:47:00):
No, because they did put up the critic gard.

Speaker 15 (01:47:02):
I make sure that.

Speaker 13 (01:47:04):
But now it's the inverter thing. Yeah, there's no power
to the inverter.

Speaker 3 (01:47:08):
All right, hold on, hold on, hold on, I get it, Shell,
Hold tight. That's the music. We'll come back to you.
You'll be first up three zero three Martino one line
open three zero three seven one three eight two five
five Hang tight. We got a lot coming up. We're
going to figure out this deal with Skyline Solar and
even if they're not around anymore, I got a great
idea for Shell.

Speaker 1 (01:47:50):
Ripped up.

Speaker 3 (01:47:53):
News.

Speaker 1 (01:47:54):
You need advice who you don't have the running just sustain.
Can Shooter's gonna help coming man.

Speaker 3 (01:48:05):
This is the Troubleshooter Show. No Tom Martino, Welcome my
friends to the only show of its kind. We're here
to solve problems, answer your questions, take complaints, get directly
involved in your life. You've been ripped off. We want

(01:48:27):
to help you. Three oh three seven one three eight
two five five. By the way, the number three oh
three Martino will work even throughout the holidays coming up.
You can call it a lot of times. I might
call you back off air during the weekend, or you
can email us help at troubleshooter dot com. But no
matter what, we're gonna get back to you. I promise,

(01:48:47):
I promise, we will get back to you and try
to help. Please tell your neighbors, tell your kids, tell
anybody you know three zero three Martino or help at
trouble shooter dot com. I want to tell everybody about
Waterproso let me tell you what I love about Paul.
First of all, he's a master plumber and he owns

(01:49:10):
a water company. This guy cares more about the quality
of water than anybody ever met. And when you sell
water systems, that's a great thing. I don't think he'd
be that fun at a party. But the man knows
water like I have never seen. He's got a system
right now other people sell for well over ten thousand.
This includes a whole house filtration that'll get rid of

(01:49:30):
forever chemicals, it'll get rid of chlorine, and it'll soften
the water. On top of that, a point of use
reverse osmosis for your drinking water on your main kitchen tap.
All for under forty six hundred bucks. Everything that's installed,
ready to go, protect the entire family have the best
drinking water out there. Less than forty six hundred dollars.

(01:49:54):
Once again, the competition well over ten thousand. I have
his system in my house and I got it about
three years ago and we love it, absolutely love it.
Waterpros dot net. That's waterpros dot net. And then I'm
going to go back to the phones here with a
skyline solar. But I guess we did a commercial and

(01:50:15):
had an emergency broadcast at some point today. Is that correct, Zach?
We had an emergency broadcast and I was doing a
live commercial doing it for Integer Insurance, so we cut
off their number. I want to tell people about Integer Insurance.
I have personally used these guys for our health insurance
for over ten years. Every year we have a conversation

(01:50:36):
with them. And if you're with Medicare, or you have
Medicare advantage, or if you're just on the Colorado Exchange,
you really really really need to call these guys. Don't
call these eight hundred numbers. Open enrollment only happens once
a year. These guys are going to give you the honest,
honest answer, the best policies out there. In fact, whatever

(01:50:56):
you have now, they might be able to get you
better insurance for this price. Everybody's already got those letters
saying how much their health insurance is going to go up.
If you're part of the Exchange or Medicare, I want
you to call these guys and look at all the
different options out there. There might be a better plan
for you. There really might be, and these guys will

(01:51:17):
give you the real information. Go to Integra insurance dot com,
integrainsurance dot com or even easier, and I don't care
if you're north, south, anywhere in Colorado. Call these guys.
Three oh three, four six six fifty five hundred, John
and Day and John Junior. We love all these guys

(01:51:39):
they're good people. They're very honest, and they look out
for you. They know everything about medicare everything about things
on the Exchange. In fact, they're one of the few
out there that are basically approved by the Exchange. Give
these guys a call three oh three four six six
fifty five hundred. Now we're going to go back to Shell.
Shell had an issue with Skyline Solar. He had the

(01:52:03):
system put on his house somewhere around nineteen or twenty.
He had a problem with it about a year or
two after some rodents got in there chewed the wires,
probably squirrels, and they came out. It took a while,
but they came out. They got it fixed. Then a
couple more years has gone by and he's got a
problem with the inverter.

Speaker 13 (01:52:20):
Right, Shell, Yes, that is correct.

Speaker 3 (01:52:24):
So when you try to call them now and say, hey,
I'm first of all, what's the warranty they represented or
what's in writing that you have from Skyline?

Speaker 13 (01:52:34):
So it's because I financed it.

Speaker 3 (01:52:37):
It's five years, so it's still under the five year warranty, right, yes, yep,
And do you know what it is? Are you sure
it's the inverter?

Speaker 13 (01:52:50):
Well, when I look at the inverter it has the
power lights on, and this time it is not the
LEDs are all. Oh, so there must be the first problem. Yep,
it still showed the LEDs.

Speaker 3 (01:53:05):
So you simply can't get in touch with these guys.
Are they still in business?

Speaker 13 (01:53:09):
Nope. So the company that the full number I had
it just gets a busy signal. Uh oh, they're headquarters.
Skyline's headquarters is in New Jersey. I called them and
I got through to them. They have heard and had
many complaints about the h.

Speaker 3 (01:53:32):
So it's basically stolen valor. It's stolen valor. They're using
whoever this local company was was using the big company's name.
Would you say that's correct?

Speaker 13 (01:53:43):
No, I couldn't. I know. I wouldn't be able to
say that because I don't know. But they did hear.
They did say that they've heard multiple complaints. They've gotten
multiple complaints from this area about not being able to
reach Skyline.

Speaker 3 (01:54:00):
But they're saying it's not them. Is that correct? They're
saying it's not us.

Speaker 13 (01:54:06):
It's a subsidiary of them. Oh, but it's not them,
it's not them.

Speaker 3 (01:54:11):
So is there anything they can do? What are they
telling you? In New Jersey.

Speaker 13 (01:54:16):
They're telling me to contact the attorney general.

Speaker 3 (01:54:21):
Out here because attorney wait wait, wait, Shelle, You're we're
missing something big here. You said they're a subsidiary. What
what what do you mean by that?

Speaker 13 (01:54:31):
I don't know. I don't know what he means by that. Okay,
I guess he said that they had, like I said,
they had multiple calls on I got it company.

Speaker 3 (01:54:42):
And so I'm going to give you. I'm going to
give you a little good news. So like brook Over
an Alliance Solar now she's out of town this week,
or Ouseide get her on. But here's the bottom line.
She could go to the inverter company and probably get
the inverter warranted. If it is an inverter prop, you're
gonna pay a little bit of labor in order to

(01:55:04):
get it installed. But the inverter is the expensive part there.
She can probably get that because she's got relationships with
all these companies. But you're gonna have to pay some labor.
So let's kind of look at that is worst scenario.
I don't mind having someone dig into it because I'm
curious if to place a New Jersey simply closed up
shop in Colorado, or if they literally have nothing to

(01:55:28):
do with it. You know what I'm saying.

Speaker 13 (01:55:31):
Yes, yep.

Speaker 3 (01:55:32):
So I'm gonna have Deputy Dmitri do a deep dive
on these guys. We're gonna send this over Kelly. Let's
get this over to Dimitri. And I just want to
find out if Skyline Solar and Shelle do you actually
have the paperwork from.

Speaker 7 (01:55:47):
Them somewhere in my in my files.

Speaker 3 (01:55:51):
Idea, you got to get us something. I gotta have
something that actually has their legal name on it, their description,
maybe a signature from some buddy. You gotta find us something.

Speaker 2 (01:56:02):
So I'm seeing Skyline Skyline Solar out of a boulder,
Colorado here on the Colorado Secretary of State thing is
a LLC delinquent, So.

Speaker 3 (01:56:11):
Yeah, there might be delinquent. Who's the Who's the registered agent?

Speaker 18 (01:56:16):
Is it?

Speaker 3 (01:56:16):
Show Eric?

Speaker 2 (01:56:18):
I think it's them. Skyline Solder is the registered agent.

Speaker 3 (01:56:21):
I wonder, I wonder what Folk, But it doesn't matter
the phone number you say if you call it, you've
already done the basics. You've tried to find them and
you simply can't find them, right Shell, Well.

Speaker 13 (01:56:36):
I have the full number that I originally got from them.

Speaker 3 (01:56:39):
Yeah, but you said it just goes. Yeah, I mean
and it's it's gone.

Speaker 2 (01:56:44):
Is the inverter still under warranty or what's the.

Speaker 3 (01:56:46):
Most inverters are? Like twenty years?

Speaker 2 (01:56:48):
Oh really? Okay?

Speaker 3 (01:56:50):
Yeah, all right, shell hold tight. Let's get all of
his information, Kelly. Let's get over to Dimitri. All we
want to do is figure out it's two parts. One
Dmitri needs to reach out the Brook with the manufacturer
of that inverter, so we can see what the actual
warranty is and if there still is a manufacturer's warranty.

(01:57:13):
I can't imagine there's not. But we also want to
see if Skyline Solar is gone from Colorado. These solar
places man come and go. They absolutely come and go.
It's pretty amazing. Most of them don't last how long.
I don't know why. I don't know why. You know,
Brook pivoted big time when tax credits went away on

(01:57:34):
residential stuff, which basically they have like I think this
is the last month, but she pivoted to commercial, where
you can still get grant money and tax credits. She
learned to pivot. I don't know how a solar company
that does residential and doesn't do commercial would survive now.
Without tax credits, would you buy a solar system, Eric, Yeah,

(01:57:57):
I would.

Speaker 2 (01:57:57):
I mean if it was affordable and everything like that.

Speaker 3 (01:58:01):
If it would cash flow, Yeah, if your electric bill
goes down, that's the problem. When they got rid of
the tax credits, you're not going to cash flow. Who
the hell wants to pay more for their solar Nobody really?
Who wants to pay more money for their damn electricity?

Speaker 2 (01:58:16):
Well I took a look at it at a Great
Western because our electricity bills about twenty grand a month
with all the welders and stuff. Holy crapt But I
got one hundred and twenty thousand square feet of roof
in Grand Junction. It's always sunny, but wall I could
it get the math to work out?

Speaker 3 (01:58:31):
Wait a minute, Wait a minute, you just made me
think of some So here's what Brooks done numerous times,
No kidding man. In fact, I'm thinking of one up
in uh what's the gambling town? Not Blackhawk, but over
in the spring Cripple Creek. So she's doing a system
up there. Listen to this. After the grant money and
tax credits, which, by the way, if you don't have

(01:58:53):
use for the tax credits, you can sell them, you
get like seventy cents on the dollar. But if you
have used for them, that's the best because you're getting
dollar for dollar. But with grants and stuff, one hundred
and fourteen percent of it covered. So they're zero out
of pocket on the entire system. And they're selling to
back to the grid that sells to the casinos, and

(01:59:15):
they sell for X amount going so they're cash flowing
and ultimately it cost them zero. In fact, they put
money into their pocket. It was like a million dollar
system and they ended up putting like forty thousand into
their pocket after all the grants came through. And they're
making about eight hundred thousand a years selling electricity back

(01:59:35):
to the grid that's selling to all the casinos up there.

Speaker 2 (01:59:39):
No, kidd, what about.

Speaker 3 (01:59:42):
We have we have landlords, landlords had owned like a
triplex or quadplex. It's got to be commercial property, literally
commercial property that have gotten one hundred percent of they
paid for. Okay, and now they sell to their tenants.
They are the electric company and they make money there.
The only cavity it is you've got to sell it

(02:00:02):
for less than what Excel or whatever zone you're in
sells it for. So they sell it at say a
ten to fifteen percent discount, so their own tenants pay
less for electricity and they make the money and the
system was free.

Speaker 2 (02:00:16):
Well, if you don't have a cut somebody that you
can sell it to, you can you just sell it
back to the grid.

Speaker 3 (02:00:20):
Well, that's exactly what you do, you sell it back
to the grid. Hold one three oh three seven one
three eight two five five. We got lines open? Three
oh three Martino? All right, three oh three seven one

(02:00:42):
three eight two five five. Hey, Kelly, who's on one?
I'm just sitting there staring at it? Put up? Whoever?

Speaker 13 (02:00:52):
It is?

Speaker 3 (02:00:52):
A three O three seven one three a two five five,
Deputy bo He went out and checked out this Motel
six issue and it was horrible. They just didn't have
hot water. Did you guys know that Motel six? How
much do you think? And I'm asking our guests this
because he didn't hear the show yesterday, but Eric, Eric Beavers,

(02:01:14):
he's the owner of Great Western Buildings, joining us in
studio today, how much do you think Motel six? And
I think it was Thornton.

Speaker 5 (02:01:26):
I think.

Speaker 3 (02:01:26):
Let me ask. Well, our guy's not on there, Deputy
bow here he is, Hey, deputy bow, Let me ask
you something. Where was that Thornton Commerce City?

Speaker 14 (02:01:36):
Where was it is on eighty third place, sixth West,
eighty third place in Thornton.

Speaker 3 (02:01:42):
How much do you think a week a Motel six
would be there? Just guess, I don't know.

Speaker 2 (02:01:49):
Sixty nine bucks a day, seventy nine bucks a day.

Speaker 3 (02:01:51):
Yeah, you know that's not bad. He's paying five hundred
bucks a week. I thought that was high. I thought
like Motel six was like nineteen ninety nine at night,
but not any not anymore. Yeah, So dippity bo, did
you go down to this hotel? What did you find out?
Did you talk to the manager? Here's the bottom line.
The guy calls in. You know, they're in a pickle man.

(02:02:11):
They're living out of a hotel right now. But the
problem is for their five hundred bucks a month, they
haven't had hot water for like three weeks.

Speaker 14 (02:02:20):
Right. The caller's name is Johnny. So listen, I called
over there three times.

Speaker 3 (02:02:26):
Yeah.

Speaker 14 (02:02:27):
I even offered to go over there or maybe find
out what the problem is if I can help with
the part. So each time they said, well, we've got
somebody here working on it and it'll be on. So
I called it a couple hours ago, and I said, look,
we need to get something going.

Speaker 3 (02:02:45):
Wait a minute, Wait a minute, hold on, hold on,
is this possible, Jennifer. Jennifer is calling right now. Jennifer,
you're at the same Motel six? Really?

Speaker 19 (02:02:56):
Yes, yes I am?

Speaker 3 (02:02:57):
And how long have you not had hot water?

Speaker 19 (02:03:02):
I paid for a twenty one day day and I
have not had hot water the entire time that I
was there, So the.

Speaker 3 (02:03:08):
Entire building doesn't have hot water. And Deputy Bow, you
have talked to people and they're like, we got it handled. Yes,
three times, three times.

Speaker 14 (02:03:20):
It makes me mad. They're just bald face.

Speaker 8 (02:03:22):
Line.

Speaker 3 (02:03:22):
What's their phone number over there? What number are you calling,
Deputy Bow?

Speaker 14 (02:03:27):
Okay, the numbers the front desk YEP, three oh three,
YEP four two nine one five, day five zero and
push number two for the front death.

Speaker 3 (02:03:39):
So three oh three. I want to make sure I
get this right. Three oh three, four to two nine
fifteen point fifty option two. That's the Motel six that
is taking everybody sixty nine to seventy nine bucks a
night and has not had hot water for almost three weeks,
if not over three weeks.

Speaker 7 (02:04:00):
Wow.

Speaker 19 (02:04:00):
Wait, it says that it's sixty nine dollars a night,
but they're actually charging me eighty something.

Speaker 3 (02:04:06):
It's how will they justify that? And they don't have
hot water? What the hell's going on over there, Deputy Bow?
I mean, do they sound like I mean, do they
sound like crooks?

Speaker 11 (02:04:17):
You know?

Speaker 14 (02:04:18):
Mark the way the way I'm understanding this, I don't
think these these hotel managers has no intention of sixty.

Speaker 3 (02:04:27):
The water, so they're just well they have to. I mean,
that's crazy. I'd be at some point you demand a refund.
Hold on, Jennifer. Let's keep Jennifer in fact, hold on, Okay.
I want to do two things. I want to do
two things. One, I want to have Kelly call over
to that number and I'm not going to give it
again on the air until Kelly calls over. And I

(02:04:49):
want to see if they'll come on the air and
explain why they haven't had hot water for three weeks.
And I also want him to explain how they say
it's fifty nine dollars or what and it turns out
to be eighty And this is all according to two callers. Now,
the other caller had the same thing to say. And
I want to know if they're going to fix it.

(02:05:10):
Go ahead, Deputy Bow.

Speaker 14 (02:05:12):
Yeah, so yesterday they said the water was only been
out for three days, and I said, I don't know.
I think that's not correct.

Speaker 3 (02:05:21):
Wait a minute, Wait a minute, hey, Jennifer, Jennifer on
your life, on your life, on everything that's holy to you.
How long have you not had hot water?

Speaker 19 (02:05:33):
Three weeks?

Speaker 3 (02:05:34):
Deputy Bow? I think they're outright lying.

Speaker 7 (02:05:38):
Hell, yeah, they're lying.

Speaker 3 (02:05:39):
I'd like to go, well, you think they're lying? Hold on,
do you think they're lying? I'm going to cover you there.

Speaker 14 (02:05:44):
In my opinion, they are a big.

Speaker 3 (02:05:46):
Liar, good man. Let me ask you this, Deputy Bow.
Are their pants on fire?

Speaker 13 (02:05:54):
Yes?

Speaker 14 (02:05:54):
Pants, My pants are on fire. I want to go
over there.

Speaker 3 (02:05:57):
Yeah, hold on a second, here, let's do this. I'm
actually gonna break on time for once. Here's what we're
gonna do. Kelly, get that number. I put it up there.
Hit option two. Let's see. If we can't get these
guys to come on, we might even have another person. No,
this is crazy. We got to dive into this. I'm
gonna need the help of every listener out there, every

(02:06:19):
YouTuber to light these people up. If they can't come
up with something hell, Deputy Bow offered to go out
there and fix the damn thing, or at least look
at it. They keep telling them they're gonna fix it
three weeks. They say, it's only been three days. What
the hell's going on? All right, folks, you're not gonna

(02:06:45):
believe this. I am not kidding. In fact, I don't
believe it. I'm gonna go to another call or guess what.
Well you'll find out in a second. But I had
someone ask it is Denver Region, that's who I use
for weight loss. These guys are remarkable, less than three
hundred bucks. In fact, it might even be a little
cheaper now. But if you want to drop the pounds,

(02:07:05):
it's crazy for eight months, no food, noise, and I
actually that muscle memory helped me basically deal with it.
When I got off, I had a lot of people say, oh,
as soon as you get off, you're going to put
it back on. Not true, simply not true. Denverregen dot com.
You're going to love these guys. They also do different
stem cells, they do a lot of stuff. They're just

(02:07:26):
a great clinic Denverregen dot com. Now, believe it or not.
Believe it or not. Audrey you're in the same hotel,
Motel six, And where is his Motel six? Again? Where
is it Thornton? Where is it eighty four eighty fourth
and Thornton and you're in the same one. How long

(02:07:47):
have you not had hot water?

Speaker 20 (02:07:50):
I worked the front desk.

Speaker 3 (02:07:52):
Oh, you work the front desk. What's going on with
the hot water?

Speaker 20 (02:07:57):
The spoiler is out and we had somebody come look
at it on Thursday. They didn't show up until about
ten to five, of course.

Speaker 3 (02:08:05):
Yeah, but Audrey, hold on, let me stop you right there.
I have multiple people that have called, including Jennifer, that
says it's been out. Jennifer, you said it's been out
for twenty one days. Why longer longer than twenty one days?

Speaker 14 (02:08:23):
What?

Speaker 7 (02:08:25):
No?

Speaker 16 (02:08:25):
No, Why would they call up and lie?

Speaker 3 (02:08:27):
Wait a minute, hold on, let me put you on hold, Jennifer.
Because Audrey was nice enough to call in. She apparently
works at the front desk. Why would someone call in
and lie about not having hot water for twenty one days?

Speaker 8 (02:08:40):
Why?

Speaker 20 (02:08:42):
Because it's a bamboozling hotel. They we service a lot
of the homelessness, the Denver Swap people they send to
our hotel. They all hang out right there. By the
seven eleven, and so.

Speaker 3 (02:08:58):
You're saying they're trying to bamboo you into like a
free night or refund, of course, but it's but seriously,
it's only been out for three days.

Speaker 20 (02:09:09):
No, since the twentieth the twentieth, which.

Speaker 3 (02:09:12):
Was last Thursday, So five days. When is it going
to be fixed? Audrey?

Speaker 20 (02:09:19):
It's there's both the company that came on Thursday, they
came at ten minutes to five, Like I said, they're
there until about six. They're they're till six. Well, of
course companies don't pay overtime anymore. Well, and of course
all of a sudden they don't have the part, so
it has to be ordered. So then you.

Speaker 3 (02:09:35):
Have Do you know what kind of park is needed?

Speaker 14 (02:09:39):
No?

Speaker 20 (02:09:40):
I do not, sir.

Speaker 3 (02:09:41):
All right, do you mind holding on for one second?
I just I'm fascinated with Jennifer. Jennifer, Can I say so?

Speaker 8 (02:09:48):
Can I say something real quick?

Speaker 3 (02:09:49):
What's your name?

Speaker 8 (02:09:51):
My name is Johnny Barrego. I'm the one who initially
called the first complaints about this place.

Speaker 3 (02:09:55):
Yeah, Johnny, you said too. It's been three weeks.

Speaker 8 (02:10:00):
They just called me to the office and they told
me I had to leave.

Speaker 3 (02:10:03):
Well, why would you so Audrey called you to the office. Audrey,
did you call Johnny to the office.

Speaker 8 (02:10:09):
Sure, they came and knocked at my door. I went
to the office too, And even though even though my
debit card shows that I paid, Yeah, they're telling me
they didn't receive payment.

Speaker 3 (02:10:19):
Now, now, Audrey, why would you kick somebody out because
they're complaining even though they paid it? Once again, this
is Johnny telling me this. Why why would you guys
attempt to a victim when he paid because he's upset
there's no hot water.

Speaker 20 (02:10:35):
We wouldn't we wouldn't do that.

Speaker 3 (02:10:37):
Oh my god, I feel like I'm in the twilight zone.
I don't know who's telling the truth.

Speaker 20 (02:10:43):
All the guess is no, if there's no hot we
have had no hot water. They could have left that day.

Speaker 3 (02:10:49):
Johnny, how long have you not had hot water?

Speaker 8 (02:10:54):
Under Nicole? We didn't have water for the whole three weeks,
and under my name right now since the twenty third.

Speaker 3 (02:11:01):
And we're talking the same hotel, Nicole Audrey, are you
sure you've only been out of hot water since the twentieth?

Speaker 20 (02:11:10):
I am positive, And I don't know and I don't
know who n Cole is because we have no Nicole
that works there. It's Brittany and me, the girls.

Speaker 3 (02:11:19):
No Nicole's Nicole's another guest or something. You know what,
I think, I'll be honest. I think what we need
to do is and I'm dead serious on this. I
think is that going to fall under Try County? I
don't even think it's Try County anymore. I mean, Audrey, really,
are you guys threatening to kick him out because he's
unhappy about not having hot water for three weeks? I

(02:11:42):
understand you're saying he's lying, but I just don't understand
why anybody would call me up on the air and
literally lie to me about not having hot water. You're
saying because he's a bum, basically because.

Speaker 20 (02:11:55):
I have no idea if they should have left on
their own free wheel.

Speaker 3 (02:12:00):
You know a lot of people that stay in your place,
so that's not as easy. I mean, you must understand
that they're paying five hundred bucks for.

Speaker 20 (02:12:07):
A week because they have dogs and animals too. Yes,
I get that.

Speaker 3 (02:12:11):
Yeah, I'm not saying they're the best tenants by any means,
but that's what you guys cater to. Audrey. That's that's
your client tele and they deserve freaking hot water. Honest
to god, they deserve hot water?

Speaker 20 (02:12:27):
Well, of course they do, but they had they could
leave any time, but because we couldn't do anything about
them not getting the part in and fixing it.

Speaker 3 (02:12:35):
So do you think it's going to be finished? When
do you think they'll have hot water?

Speaker 20 (02:12:43):
Well, they're supposed to show up today between ten and two.

Speaker 14 (02:12:45):
I don't know.

Speaker 20 (02:12:45):
I haven't talked. I'm not at work right at this moment.
I go in at three, this is this?

Speaker 2 (02:12:51):
What are they going to get a discount for the
at least the five days when they didn't have hot water?
Are they going to get some sort of a refund
or something out of that? I unders then that they could.

Speaker 20 (02:13:00):
Have laughed, But no, they can have their whole money back.
When we told them that we weren't going to have
it for that long, they didn't have to stay.

Speaker 19 (02:13:07):
They could have had their things and left.

Speaker 2 (02:13:09):
So on the twentieth, I'm the hot water went down.
You told them it was going to be five days.

Speaker 3 (02:13:13):
Yeah, no, no, sir, she's saying, though they could.

Speaker 2 (02:13:17):
Have left then, I agree with that.

Speaker 3 (02:13:19):
Oh yeah, but I'll tell you what. I agree with that, Audrey.
I mean, it's hard not to agree with that. But
a lot of people, as you know, aren't going to
be able to do that. They're not going to be
able to go find another place like this. You know what,
you guys cater to this. I don't understand while you're
so upset. And I swear to God, if someone's trying

(02:13:41):
to kick this guy out, if someone's literally telling Johnny
he's got to leave because he's upset about no hot water,
how about if I get about three hundred listeners down
to that hotel to help him out?

Speaker 20 (02:13:54):
Go ahead? I mean, I don't know. I don't even
know Johnny brit though, and I work pretty much.

Speaker 3 (02:14:00):
Hey, Johnny, how would she know you? I mean, are
you using a different name? What exactly did they put
on your door? What does it say?

Speaker 8 (02:14:08):
I was just in the office with her.

Speaker 3 (02:14:10):
Okay, Audrey, you're saying you don't know who Johnny is,
But Audrey's not at work? Correct, who's at work?

Speaker 8 (02:14:19):
Bring me the answered the office number?

Speaker 3 (02:14:23):
Yes, okay, that's fine if they answered the number whatever.
But Johnny, Johnny, who did you talk to?

Speaker 8 (02:14:30):
I don't know the names by right off the top
of my head. But sir, they're changing the reason for
wanting to kick me out. Now they're saying my payment
didn't go through three days ago.

Speaker 3 (02:14:41):
Well, payments are easy, man, you either made it or not. Johnny,
I mean, we're not gonna accomplish. You're saying it went
through Audrey. Do you know if his payment went through?

Speaker 20 (02:14:50):
I have no who ideas Johnny Barrio is okay?

Speaker 3 (02:14:54):
Johnny? Is at your name that you're registered under?

Speaker 8 (02:14:57):
Yes?

Speaker 13 (02:14:57):
Sure.

Speaker 3 (02:14:59):
I I feel like, literally, I'm in the twilight zone.
I honestly, God, I mean, here's the best I'm going
to be able to do. Deputy Bow, would you mind
going down and meet Johnny? Is that a possibility?

Speaker 8 (02:15:14):
I could do that?

Speaker 14 (02:15:15):
And I want to know the name of the contractor
that's doing the work. I've asked twice.

Speaker 3 (02:15:20):
They probably don't. Do you know what contractor Audrey's trying
to fix it?

Speaker 19 (02:15:24):
I do not.

Speaker 20 (02:15:24):
I just put out a group text messages to all
the employees and to my boss to ask what the
name was. I did talk to the guy two guys
that came on Thursday evenings.

Speaker 3 (02:15:34):
Where is the where is your GM?

Speaker 20 (02:15:38):
He is probably in Colorado Springs because he does Colorado Springs, Ours,
Fort Collins, Lakewood and Shyanne. I believe.

Speaker 3 (02:15:48):
Is there a way we can try to contact him?
Can you give us his cell number?

Speaker 20 (02:15:55):
I don't know if I should do that. I mean,
can I call him ask him first?

Speaker 3 (02:16:00):
Yeah? Would you do that? I'd love to get to
the bottom of this. Please please do that. And anybody
we call, they know they're on air. I mean, there's
no doubt about that. So I'd love to talk to him.
We've got to get to the bottom of this. But
to kick this guy out now, if it is for payment,
that's a different thing. Look, I can't believe we might
even have another one. I can't believe this. Everybody, hold on,

(02:16:37):
all right, I gotta be honest. This one's absolutely crazy,
Deputy Bow. I'm hoping you can check it out and
then call me later on on my cell phone and
let me know what you found out. I have no
idea who to believe. We have her saying it's only
been out five days. I've got multiple callers at this
point saying it's been out for three weeks plus, Deputy Bow,

(02:16:58):
is it possible both be true?

Speaker 10 (02:17:02):
I kind of believe the.

Speaker 14 (02:17:03):
Three weeks, but you know, I can't go over today,
but I'm gonna take a drive over there, meet with
Johnny and that other person that called on the front
desk and maybe look at the situation. Maybe it's an
easy fix.

Speaker 3 (02:17:16):
And then for three weeks. Yeah, I'm I I just
don't know what to believe. I I just don't now.
The nice part is we're trying to get in touch
with the GM Audrey. Did you get confirmation we can
call him?

Speaker 20 (02:17:31):
I have not yet, but it's anywhere Router is the company?

Speaker 3 (02:17:35):
Anywhere Router? Jeez, It's like, yeah, that's great, anywhere Router.
So yeah, the next call is going to be the
the hotel, the motel calling in saying, hey, we just
got ripped up a Router company.

Speaker 14 (02:17:49):
Even the lot is out for five days. That's I've
accept the ball.

Speaker 3 (02:17:54):
No, five days is crazy. In fact, I'm thinking Tri
County Health or whatever that falls under there. Listen, make
sure we have Johnny's information. Johnny, if they are they
telling you you have to leave, like right now, are
they threatening to call the cops or what?

Speaker 8 (02:18:09):
So they're not even threatening to kick me out over
the water situation.

Speaker 3 (02:18:13):
Yes, they're threatening to kick you out over nonpayment, but
you just told me you paid.

Speaker 8 (02:18:19):
Yeah, I have a see that's the thing though.

Speaker 3 (02:18:21):
How did you pay?

Speaker 13 (02:18:23):
Uh?

Speaker 8 (02:18:24):
Th ca?

Speaker 3 (02:18:25):
Okay, I mean did it bounce back? Did it go through?
I mean this is pretty straightforward, Audrey. Can you help
me out and see if basically Johnny paid or not
to me? That's pretty cut and dry. Either paid or
he didn't pay, correct.

Speaker 20 (02:18:39):
And I will be at work at three o'clock and
I'll be able.

Speaker 8 (02:18:42):
To look that up.

Speaker 20 (02:18:42):
What does he say?

Speaker 3 (02:18:44):
Jeez, I don't know. When I went to you, I
accidentally got rid of him. We have his number to
call back. We're going to find that out, Audrey, hold
on a second. I do appreciate you coming on and
at least shedding some light onto this. I just have
no idea. That must be Johnny here, Hey, Johnny, Johnny.

(02:19:06):
All right, let's just I'm getting everybody on hold at
this point, Kelly, I want to make we got to
get Audrey Johnny's information. What room he is? Hey, Johnny?
What rumor? You guys in one O?

Speaker 2 (02:19:19):
Wait?

Speaker 3 (02:19:20):
So hold on, So Audrey, I got him on hold.
Would you see if one oweit's paid when you get
in there, and if so, please don't retaliate on this
guy A couple of days before Thanksgiving.

Speaker 20 (02:19:32):
We would never retaliate, Sir, we give him four warnings
before the cops are even called, got it or anything.

Speaker 3 (02:19:39):
Well, see what's going on with his payment. If somehow
it did decline when you guys tried to run it,
I assume Johnny could make good on it now, So
do what you can there. It's a couple of days
from Thanksgiving. These people are just upset because they don't
have hot water, and I think everybody out there can
understand that. And Kelly, if you could get Audrey's information
for off, so Deputy Bow could talk to her if

(02:20:03):
they have any issue with the Router company. Deputy Bow
knows everything about plumbing. I mean, that's what he did
forever now already been done. Thank you, Eric Beavers. Yes, well,
I appreciate you coming in today. He's the owner of
Great Western Building. If you're just joining us, they've got
a facility in Grand Junction. It's massive. They own everything

(02:20:25):
up there. He's the owner of the company. When you
buy a steel building through them, it comes right there.
I mean, you guys make everything there. You do the
engineering there. Uh No, we do.

Speaker 9 (02:20:35):
Uh.

Speaker 2 (02:20:35):
The engineering is all done here in Denver.

Speaker 3 (02:20:37):
It's done here, but everything's done in Colorado.

Speaker 2 (02:20:40):
Yeah. Yeah, all employs work in Colorado and then.

Speaker 3 (02:20:42):
You ship all over the country. If someone's listening to this,
like our podcast is listened to all across the country.
I mean, you guys deliver everywhere everywhere.

Speaker 2 (02:20:50):
I have a we have buildings in Pago Pago, which
is the middle of the Pacific, New Zealand, New Zealand,
New Zealand, Alaska, Kodiak.

Speaker 3 (02:21:00):
You're pricing compared to ones like we see advertise on TV,
like the general you guys are better, I assume, well.

Speaker 2 (02:21:06):
When we shipped to Pago Pago, it's a little bit more.

Speaker 3 (02:21:08):
Yeah, Pago Pago.

Speaker 2 (02:21:10):
Now we stay very, very competitive. We do not have
a problem staying competitive. We're usually winning on our deals.
I love that man, And that's where in house manufacturing,
you know.

Speaker 3 (02:21:19):
That's where it comes from.

Speaker 2 (02:21:20):
A lot of people are not yeap.

Speaker 3 (02:21:22):
These guys employ, like I said, one hundred and fifty
two hundred people right here in Colorado. Bottom line is
if you need that, who is your average customer? Well,
I got a couple of minutes here, like, is the
average customer somebody like me wants more space building the
garage or is your average customer someone that you know,
is building a barn dominium? I mean, really what I know,
there's no such thing. But what's a big bulk of

(02:21:43):
your business that first call? Who are they?

Speaker 2 (02:21:46):
I would lump those two together, the barn dominium or
the shop behind the same thing, that backyard workshop. I'd say,
you know, every statistic is made up on the spot. Sure,
so half or so of our customers are building backyard workshops, and.

Speaker 3 (02:22:01):
Then the other half is like a business expanding to
a bigger area or a warehouse or what.

Speaker 2 (02:22:07):
Yeah, I would say ten to twenty percent of probably
barn of minims or shouses, and then the smaller portion
of our business thirty percent or less would be big,
big commercial stuff.

Speaker 3 (02:22:16):
That we do in some of these barnuminiums. When we
think of them, it's not the old school. Well, you
can probably do the old school where you have a
shop and then you might go upstairs to a nice
living corner. But you're a quarter. But you're saying you've
had customers now that are building multimillion dollar homes out
of your product.

Speaker 2 (02:22:33):
Yeah. On our YouTube page, we have some videos of
some of those projects where we interviewed the customer that
did them.

Speaker 3 (02:22:40):
What's the quickest way for someone to check out your projects?

Speaker 2 (02:22:43):
Oh, go to our website GW buildings dot com or
check us out on the YouTube page.

Speaker 3 (02:22:49):
So GW buildings dot com and they can see an
example of all the stuff you've done.

Speaker 2 (02:22:53):
We got a lot of photos Big Photo Galay.

Speaker 3 (02:22:55):
And these guys are really honest. I own one of
their buildings. I had it, now choose sixty yours. I'd
say five to seven years. Absolutely love it, no fading.
It looks like they put it up yesterday. Eric Beavers,
thank you for coming in GW Buildings dot com. GW
Buildings dot com remember three oh three Martino help Big
Troubleshooter dot com have a happy Thanksgiving. We'll be back

(02:23:19):
here Monday. Follow Tom Martino at Real Tom Martino and
stay connected with all of us at six thirty k
kyhow dot com and on the iHeartRadio app. This is
Denver's talk station, six thirty k How