The Troubleshooter 12-03-25

Episode Transcript

Speaker 1 (00:00):
Yeah, ripped up news.

Speaker 2 (00:08):
You need advice so you don't have the.

Speaker 1 (00:12):
Come running, just as as can. Shooter's gonna help come man.

Speaker 3 (00:19):
Dix is the Troubleshooter Show. Now Tom Martino.

Speaker 2 (00:24):
Hello, I'm Tom Martino here to help you solving problems
as we've been doing for oh more than fifty years
as a brand, the Troubleshooter, of course forty five years
in Denver. If you're streaming, you'll see a wide shot.
I got Nick Gravina with me from Gravina Window Siding
Doors and nine to fifty West Evans and we'll talk

(00:45):
a little bit about that. And you know, I love
having guests on. I love talking about a number of
different topics. And also something that was in the news
that we had handled for years is a car dealer
that was taken to arbitration. And we've had how many
calls on this place. We've had a lot of calls

(01:07):
on this place, this car dealer, and the car dealer
openly advertises what they do, Dmitri, why don't you describe
the dealer and what they do. By the way, we
want to take your phone calls, So give us a
call at three zero three seven to one to three
talk your calls take precedent and I'll get right to you.

(01:29):
But Dmitri in short, what do they say they do?
And then I'm going to the phones.

Speaker 4 (01:34):
Tom.

Speaker 5 (01:34):
This is a nationwide car dealer that specializes in selling
cars with what's called branded titles. So their cars for
the most part have been totaled or insurance buybacks or
something like that.

Speaker 2 (01:45):
And they don't hide that.

Speaker 4 (01:46):
They don't hide that. It's right there on the front
of there.

Speaker 2 (01:47):
We're going to figure out why they got in trouble
and had to pay this woman over three hundred thousand,
and we'll possibly talk to her attorney, but we want
to explore this arbitration clause she went after and how
she got money right now, though, it's who's told Okay,
it's William's turn an issue with Chase Bank. William, Welcome
to the show. I'm Tom. What's going on with you? William? Hi?

Speaker 6 (02:09):
Tom? Hey, Hey, I want to say I'm a big fan.

Speaker 2 (02:13):
Thank you, and I appreciate I do appreciate that. By
the way, is I just want to know something is
Major Mark Major on or not yet? I'm just checking.
Oh there you are, Major Mark, got it? Okay? Anyway, so, so, uh, William,
what's going on? What's happening with Chase?

Speaker 6 (02:31):
Okay, I'm gonna I've been sitting here while I was
on hold, trying to get my thoughts together. Give you
the quick reader's die here all right.

Speaker 7 (02:39):
Okay.

Speaker 6 (02:40):
So it's like this, we lost mom in April, and
there is an estate and the estate we my sister
and I have decided to liquidate the estate. They're in California.
I'm in Colorado. Okay, okay, they have the estate.

Speaker 2 (03:00):
Where where is your Where was your mom living at
the time.

Speaker 6 (03:03):
Of death in Bakersfield, California.

Speaker 2 (03:06):
Okay, So she died in California. And who was doing
a liquidation?

Speaker 6 (03:12):
That is the executor of the estate, and that is
my sister.

Speaker 2 (03:16):
Okay, keep going with your story.

Speaker 8 (03:19):
Okay.

Speaker 6 (03:19):
So she tells me, hey, listen, uh, We've got We've
got some money here from the estate. I need to
get it to you. And so, knowing this money is
going to come, I decided to buy a house. The
house goes into escrow. Money's due at closing, which is
supposed to be the ten So I open up a

(03:41):
Chase Bank account because she said it'll be easier to
transfer the money that way.

Speaker 2 (03:47):
But so this was a sure thing. Where was the
money coming from? Was it a savings, a stock account,
a house? Where was the money.

Speaker 6 (03:54):
Coming The money was coming from from a savings from
cash out in the account.

Speaker 2 (04:03):
So you didn't have to wait for a sale of
a house or anything. It was money absolutely coming.

Speaker 6 (04:08):
To you, right and money that had been sitting in
a Chase account for a decade.

Speaker 2 (04:16):
Okay, So that's right now, though we're not talking about
the whole estate right now. Today this call is about
that one account.

Speaker 6 (04:24):
That one account, and what she did was she did.
She went into Chase, into a branch and said, I
need to transfer one hundred thousand from my account here
in California to a Chase account in Colorado.

Speaker 2 (04:39):
So your sister was money from that account there. She
now has control over it as the personal representative. Okay.
So now you brought us up to speed. What happened.
Did Chase make the transfer or not?

Speaker 6 (04:55):
Chase made the transfer all day half I show the
one hundred thousand dollars and that was on Friday. Then
on Monday I go in because my lender wants to
see receipts of where the money came from.

Speaker 2 (05:13):
You know, yeah, it's called it's called source of funds.
It's called source of funds. They want to make sure
that you can qualify and you're not taking a private loan.
But I'll keep going. So what happened then?

Speaker 6 (05:25):
Okay? So on Monday, when I go in to get
the receipts, they tell me, oh, listen, they're closing your
account and they suspect fraud. Right, they didn't say why.
Here's the thing, long story short, after two full days
trying to talk to customer service, they can't tell me why,

(05:49):
and all they can give me is that it's under
investigation and they will send me a cashier check in
the May, when obviously we're all livid about that.

Speaker 2 (06:05):
We're okay, let me, let's just get this comes down
to a very simple matter. There was one hundred thousand
dollars wired or aciation or whatever electronically sent from Chase
in California to Chase in Denver, your account, and they
stopped it. They are suspecting fraud. That's the only reason

(06:26):
they would step in. That's the only reason. So how
long ago was this transfer made?

Speaker 6 (06:33):
Transfer was made on Friday? Okay, so by by Monday
they're doing the investigation. Now, what's what's bothering me is
that now I can't close in my house.

Speaker 2 (06:48):
This was no So on Monday, on Monday, your sister
supposedly transferred it. Now Friday, do they acknowledge do that
acknowledge it Chase that money was transferred.

Speaker 6 (07:04):
Yes, okay, but they're freezing it. Put a hold on
it and tell me that, just blanketly, my account is
closed and that they'll send me the check.

Speaker 8 (07:18):
In the mail.

Speaker 2 (07:19):
God, and that's all they'll tell you. Yeah, they won't,
but they won't tell you anything else. I mean, you
never had how long have you had this account? Was
it an active account at Chase? Why are they all
of a sudden just stopped. Oh so you just opened
up the account.

Speaker 6 (07:39):
I opened it up, that's okay, and I put my
I did put money in it.

Speaker 2 (07:43):
But how much money was in it before the transfer?

Speaker 6 (07:47):
Hunter Bucks?

Speaker 7 (07:51):
Okay?

Speaker 2 (07:52):
So the bank, if you went into the bank or
as you did, you tried to get access to that money,
And what did you check or what happened? How did
you know you could not get access to that money.

Speaker 6 (08:04):
I wasn't even trying to get the money yet, I mean,
money's not due to.

Speaker 2 (08:08):
This Okay, how were you first made aware? How were
you first made aware there was a problem with this
one hundred grand I.

Speaker 6 (08:17):
Went into the bank on Monday morning and said, I
need a receipt for the deposit that shows that it
came from from my sister. Okay, And they said, oh,
there's a problem. You need to call this month number
and granted the number was fraud prevention that it's a

(08:38):
call center in India and they.

Speaker 2 (08:41):
Couldn't get so what did they say? What happened next?

Speaker 6 (08:45):
They said, what will happen is under investigation, can take
up to ten days and at the end of the investigation,
they will be sending me a cashier check through the
postal service.

Speaker 2 (08:58):
Okay, so you know, I imagine they would let you pick
up the check or something. I don't know, but you
know that that's a separate But that's a separate issue,
it really is. It's a separate Well, it's a separate issue.
What I care about is you're getting the money. So
right now, right now, there's no one to talk to
or nothing. You don't have a contact that if you call,

(09:20):
they'll know you and what and they'll know the case.

Speaker 6 (09:23):
Well, I mean, I give them I've called customer service three.

Speaker 2 (09:27):
Do you ever talk to the same person and they say, oh, yes, William,
We're okay. No, so you have no idea what's going on?
Think about this, people, think about how frustrating this is.
Truly think about it. Okay, the bank decides all of
a sudden. And by the way, how many times have
you heard this on the show? Everyone? How many times
have you heard it before? D have you heard it before?

Speaker 1 (09:49):
Mark?

Speaker 2 (09:49):
Have you heard it before? Everyone?

Speaker 9 (09:51):
Yeah?

Speaker 4 (09:52):
Absolutely?

Speaker 5 (09:52):
And especially frustrating because these people. We've had a number
of calls where some computer algorithm determines that there was
a suspicious Often.

Speaker 2 (10:00):
They're simply freeze the account, you know, they.

Speaker 3 (10:02):
Close it, yes, and they you don't know where your money.

Speaker 4 (10:05):
Is and and there's nobody to talk to. And that's
the problem.

Speaker 5 (10:09):
We've had these calls about all the large banks, but
we've never had a call like this about credit unions.
And wait, I'm such a big component of the local
credit unions.

Speaker 2 (10:18):
This isn't a credit union.

Speaker 5 (10:19):
And no, no, no, I said, we don't get complaints
because in the credit union, in my experience, my extensive experience,
you can just walk in and talk with people.

Speaker 2 (10:28):
You know, You can't just walk in if you walked
into a chase. Is that account right now closed, William?
Or is it frozen? What's going on with it?

Speaker 10 (10:35):
It is?

Speaker 6 (10:36):
It is frozen pending investigation.

Speaker 2 (10:41):
God, that's all they have to say. And you're screwed.
Just pending investigation, right. I mean, I don't blame you
for being frustrated as hell. I want to know though,
when this happens, because it's going to happen again and
again and again. There's got to be something we can
do to fight against these faceless, nameless people, because all

(11:04):
of a sudden we're told, well, suspicious activity, or we're
not even told that. Did they actually give you a reason, William?
They gave you the phone number when you called that
number of fraud prevention. Did you come right out and say,
give me the reason my account is frozen? Did you
ask them straight up? What did they say?

Speaker 6 (11:23):
And here's what they said. They said, this is in
the hands of the and I'm using air quotes here
the back office, and the back office decides this and
there's not much we can do.

Speaker 2 (11:39):
No, a computer decided it. Here's what happened. You opened
an account, you opened Here's what happened. You opened an account.
It's a new account with one hundred dollars in it,
and all of a sudden you get one hundred grand
wire to it, and you want immediate access to that money.
That's what's going on. They don't believe that it's real money.

(12:00):
Or let me say something. There are times people do
scams like that. They open an account, they get money
wired to it, they withdraw the money, and they're on
their way. I mean, on one hand, I can see
what they're doing and why they're doing it. Agree, but
they should be free flowing with information. Since you are

(12:22):
the owner of the account, they should be very open
and honest. By the way, why did you open the
bank account at Chase to have this son? Why did
you do that?

Speaker 6 (12:32):
I did it on the recommendation of my sister because okay,
escape and her account both I get it. Get it.

Speaker 2 (12:40):
Is there a way she can claw back? Is there
a way she can claw back that wire at all?

Speaker 8 (12:46):
Hold on yesterday?

Speaker 2 (12:47):
And they wouldn't let you claw it back.

Speaker 6 (12:50):
They said it's impossible to reverse the deposit after two days,
two business days.

Speaker 2 (12:58):
I honest to god, I would be so pissed off.
But who do you get pissed at. Who do you
talk to? I mean, I think we should talk to
we should try to talk to somebody in media, specifically
to say, look, what is someone to do when their
account is arbitrarily closed? Well, I shouldn't say arbitrarily. It

(13:19):
was closed for reason. It's fraud and it looks like fraud.
A new account one hundred bucks in it, one hundred
grand goes in it, and Zach, you wanted to draw
that money out immediately for a closing, didn't you.

Speaker 6 (13:33):
Bill?

Speaker 2 (13:34):
I'm sorry, Bill, I looked at Zach online for Bill.
I'm sorry. Okay, hold on, let's figure out who we're
going to get to. I don't know what we do
about it. We're going to start by calling over there
and see if we can talk to an actual person
who can help us. I mean, my god, our banks
that large right now that they can't talk to people,

(13:54):
I mean, it's terrible. We do have to take a
break though. I'm serious, and I want to encourage you.
If you're on the line, stay there. We will take
your call. But this is incredible. More right after this,
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(14:14):
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to seven to one help. You'll think you're his only
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(14:35):
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two. Hi Tom
Martino here, Welcome to the show with Major, Mark Major
and the gang we have and what we're going to
do on that frustrating situation with Chases. We are reaching

(14:57):
out to their media people. We just want to know
what do people do in the meantime. Imagine your money
being frozen, then all of a sudden, your contact and
they say suspected fraud or they don't say anything, and
you're just frozen and you're at their mercy. Something's got
to be done about this. This is happening all over

(15:18):
the country, and I'm telling you that back several months ago,
it was being done politically, literally, it was being done
politically against right organizations, conservative and right leaning organizations. We're
having their bank account shut down, and I imagine it
happens the other way around. I don't know. All I'm

(15:40):
saying is this that we got to have something we
can do about it. It's just just sitting there at
their mercy. They lock up our account and that's it.
Now we have to wait. Let me talk to Shelle Shell.
What's happening? Are you there, Shelle?

Speaker 6 (16:00):
Yep, I'm here.

Speaker 8 (16:01):
Can you hear me?

Speaker 2 (16:02):
Yes? And we're talking about a solar system?

Speaker 8 (16:06):
Yes, sir, and.

Speaker 11 (16:06):
Thank you Tom for taking my call.

Speaker 12 (16:08):
I appreciate no problem.

Speaker 2 (16:09):
Did Mark? Hey? Did Mark take this call originally? I'm
just looking for it or blisten?

Speaker 8 (16:15):
All right? With last Monday?

Speaker 4 (16:16):
All right?

Speaker 2 (16:17):
So what's going on with it? So? I does anyone
recall the details with the way?

Speaker 11 (16:24):
Not yet it's communicating, so apparently my side on the
side of the panel, the LEDs are not lit and
it's not communicating with the panels the converter, and I.

Speaker 2 (16:42):
Called the when was this system? When was this system completed?
By the way?

Speaker 11 (16:48):
September of twenty twenty.

Speaker 2 (16:52):
It was completed and it's never worked.

Speaker 11 (16:55):
No, No, it did work, so I had it worked
two years into my service. The panels went bad because
of problems. They didn't put up a credit guard. I
got that fixed. They put up the credit guard. It's
been working since up until okay, thirteenth of.

Speaker 2 (17:14):
Got it this year, got it all right. So I
went out in December November of this year. So what
do you need from us?

Speaker 11 (17:22):
So I've been trying to contact the people that installed it,
and I'm getting no answers.

Speaker 6 (17:29):
I've got just a busy.

Speaker 2 (17:31):
What's the name of the company, Skyline? Solar Skyline? Okay, now, Dimitri,
what do you remember? Did we give this anybody? What's
going on?

Speaker 3 (17:40):
Tom?

Speaker 5 (17:40):
You know I made a mistake. I was thinking about
another solar call we got yesterday, which was very frustrating.
I have no recollection of this one. I must have
been out working the show.

Speaker 2 (17:50):
I don't see them in our records either. So we'll
just take this from scratch. You have a solar system
that is broken and they can't fix it. Have you
can't even get a hold of them? So can you?
Have you tried calling our people? They service all makes
and models, and they're called Alliance right now, they're Red Rocks,

(18:11):
Roof and Solar, now known as Alliance Roof and Solar.
Have you called them by any chance?

Speaker 1 (18:18):
No, I have not.

Speaker 13 (18:19):
So that's where I was.

Speaker 2 (18:22):
That's where I would start. Those people are really good
and Mark I'm correct, right, didn't she say?

Speaker 14 (18:28):
I don't recall this either.

Speaker 7 (18:30):
I'm sure.

Speaker 15 (18:31):
Excuse me, I'm sure he talked to me. I remember
what we did.

Speaker 7 (18:35):
I don't think yesterday.

Speaker 11 (18:37):
So that was last last Monday. I talked to me
if I had the contact, and I emailed you guys
the contract you wanted me to start with there, and
you did have a deputy that was supposed to call
out to me but has not reached out to me yet.

Speaker 2 (18:56):
Huh is it?

Speaker 7 (19:01):
Is it?

Speaker 2 (19:01):
How is the system at twenty twenty? Is it still
under warranty? I'm sorry to nick it is it still
under warranty?

Speaker 1 (19:10):
Yes?

Speaker 2 (19:11):
But okay.

Speaker 11 (19:12):
The thing is that Highland Stolar, their headquarters is in
New Jersey, and I called yeah, and they've been hearing
problems with getting in contact with this guy out here.

Speaker 2 (19:25):
And here's what I'm wondering, Why do you care about
getting in contact with the with the original people. Why
do you care?

Speaker 8 (19:34):
Well if it's covered under warranty.

Speaker 2 (19:37):
Because I well, but if it's covered under warranty. First
of all, it's not going to be covered. The labor
is not going to be covered. The only warranty you
would have after this much time, after five years, the
only warranty you're going to have are factory warranties. And
our solar company that we like here, Alliance Roof Solar.

(20:01):
They can get you covered under warranty. It's not an
issue with the dealer. If you have, for example, a
certain amount of a sun Strand panel, let's say that
has a twenty five year warranty. And by the way,
I just made that up. I don't even know what
the name. But so what this alliance can do Brooking

(20:21):
her team can get you covered if you have a
warranty by the serial number and other things. You don't
have to go back to the original In fact, I
wouldn't go back to the original company because they can't
do anything for you. They are they're nothing but a
conduit to the factory. So I would call Alliance Roof

(20:43):
and Solar. That's what I would do. We could get
her on and she would tell us the same. But
just go ahead and call her. And here's what you say,
that you have a system and you believe the components
are still under warranty and it's not working. They have
a service department. Let me give you their number. It's
a Liance roof and Solar. It's three oh three seven

(21:05):
zero four two four four nine and their website is
still goes is still under their old name, redrocksrs dot com.
Redrocksars dot com. Thanks for calling.

Speaker 1 (21:19):
Men.

Speaker 2 (21:19):
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at your kitchen sink for the best drinking water ever.

(21:40):
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(22:03):
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only customer when you choose Frank durand the real Estateman
dot Com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hey, I'm
Tom Martino, your troubleshooter. Yes, by the way, Frank arand

(22:25):
the Realestateman dot com is a great guy, and you
know what it'll do and market valuation of your home.
You know, Marx used them on how many homes now? Mark,
I've used them on god It Truly we use them
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(22:48):
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Speaker 10 (22:54):
Uh.

Speaker 2 (22:54):
By the way, Nick Gravina is in the house with
Gravina's windows. We got a couple questions by text for
him coming up. Keith wants to talk about an apartment
with uh. Uh his for his kids. I think he's
calling for his son or daughter. Keith, spill the beans, Keith,
what's going on? Man, Keith, are you there?

Speaker 8 (23:18):
I don't know what can you hear me?

Speaker 2 (23:20):
Yes? I can now. And somebody back there has got
sticky fingers or slow fingers. Who's working on the phone?
Okay it's you then, okay, Keith, So listen, man, what's
going on? And by the way, if you are calling,
be patient, Shannon. We'll answer that phone. And his three
O three seven one three eight two five five or
three oh three Martino three O three six two seven

(23:42):
eight four sixty six. Keith, it says you're calling about
your kids? What's going on?

Speaker 10 (23:48):
Yees?

Speaker 8 (23:48):
First of all, Tom, thanks, I appreciate you taking a
call and all that.

Speaker 6 (23:51):
You and the team do.

Speaker 8 (23:52):
Hey, uh, I have a son that's going to see
su up in Fort Collins and he's uh huh in
his h third year this apartment complex called Campus Crossing
at rams Point. They have been without heat there since Sunday.

Speaker 2 (24:10):
Now, why are you giving me history on how long
he's been there? Is it because the history says that
this happens a lot or was there a reason for
the context?

Speaker 1 (24:18):
Well?

Speaker 8 (24:19):
Yes, because this exact thing happened last year and they
were without heat for most of the winter. What yes,
and you know, I really regret that I didn't call
in then. But you know, of course we went through
the changes back and forth with them ordering a furnace
or you know, a repair and a part was coming

(24:40):
and all of that, and before you knew it, school
was out right, So even though you paid.

Speaker 2 (24:44):
Wait wait wait wait wait, just out of curiosity, what
did they do when it got really cold?

Speaker 8 (24:49):
They gave them a space heater?

Speaker 2 (24:53):
Oh my god. Anyway, so where do we stand right now?
They're totally out of heat.

Speaker 8 (24:57):
Yeah, totally out of heat right now. They haven't in
them any you know, any consolation or anything like that.
They haven't offer to move them to another apartment.

Speaker 2 (25:06):
Now, wait a minute, is it just your son or
is that the whole? Is it the whole building? Because
moving to another apartment wouldn't.

Speaker 8 (25:12):
Help you, right, it sounds like it's a whole, the
whole building, right, building at eleven. And the unfortunate thing
here is that, well, there's three roommates that are in
the apartment. All of them have their own individual lease, right,
so I'm only calling on behalf of my son.

Speaker 2 (25:28):
It's no I get it. Yeah, but what are they doing?
Are they also? Are they also calling the management. I mean,
what does management say when you call and say we
don't have heat?

Speaker 8 (25:40):
Uh, they just say that they're working on it, right
they you know they they haven't they haven't addressed the problem, right.

Speaker 2 (25:48):
You know how many let me tell you something lately,
we've we've been getting calls like this. By the way,
it's most likely a boiler. I think maybe it could
be hot air. But how do they get their heat
is through some kind of radiation?

Speaker 8 (26:02):
Yeah, it sounds like it is one of those those
water based heating system kind of situations.

Speaker 2 (26:07):
And a lot of times what happens is in Deputy
Bo has found this bo used to be in the industry.
What he has found in several of these cases they
just don't know how to source parts or they don't
know who to call. And he's been instrumental in solving
a lot of these. Did he show up at the
studio yet or is he still out in traffic? I
know he's listening. Is Bo around?

Speaker 1 (26:30):
Definitely?

Speaker 16 (26:31):
Yeah, we're waiting for him to arrive, but I'm sure
he's listening.

Speaker 2 (26:35):
Yeah, so Bo, what we need to do. What he
usually does is he calls up and says, look, we're
not trying to bust your chops. I just want to
know what's wrong. Sometimes BO has been instrumental sometimes in
finding parts for people. So I kind of here's what
I believe, Keith, this is what I believe. I believe
that they truly are trying to address the problem, but

(26:58):
probably don't know how. And a lot of these management
companies in places when they get these local yokls up
there on a big commercial boiler, they don't know what
to do with. They just don't know what to do.
Sometimes it's just like the company that insolved it or
the company that used to service it may no longer
be around. They haven't had this problem in a few years,

(27:19):
and it gets to be a pain in the ass.
So here's what I'm saying. I don't think they would
purposely want these calls on no heat. I'm going to
give them the benefit of the doubt and have Deputy
Bow call them. Hold on, Keith, Kaschina is going to
get information, and we'll try to get Deputy BO to
call over there this morning and just pick their brain.

(27:40):
Let's find out what's wrong, Let's find out if he
can help them find a part and be off to
the races. So that's what I would do. Keith, by
the way, is for bo there Kaschina. If you could
do that, Zach, I'm going to come back to He
wants to talk about tickets on sale and an issue
with tickets on sale dot com. We have more coming up.

(28:02):
After I tell you about the guaranteed lowest price for
furnaces bar none and they say, put them to the test.
They have purposely set out to do the guaranteed lowest
price for furnace replacements renew Home Innovations dot com. They say, look,
shop if you want, but you'll get the guaranteed lowest price.

(28:24):
And that's three oh three nines are a four to
two thousand. Three oh three nine are a four two thousand.
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Please time for an insurance checkup free no obligation comparison

(28:47):
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the Real Estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. Zach, I'm Tom

(29:07):
Martine and Zach are you there?

Speaker 4 (29:12):
Zach?

Speaker 7 (29:13):
Oh, no wan in my fault that time?

Speaker 2 (29:18):
All right, we'll see if we can get him back
on and we'll deal with his tickets on sale. Listen,
this is a This is good news for consumers. By
the way, the government has been cracking down on ticket
brokers across the country and also in Colorado. I do

(29:40):
have to give credit where credit is due sometimes, and
there is credit due here Colorado Attorney General Phil Wiser's office,
I say his office. I don't know how much he
personally does of these, but they're really getting some action.
And I'm particularly happy that he teamed up with the

(30:00):
Federal Trade Commission and got a twenty four million dollar
twenty four million dollar settlement against gray Star Real Estate Partners.
So who's gray Star if you wanted to ask that question. Okay,
they're a big conglomerate of they're a management company and
own communities all over the country. Here's what they said,

(30:25):
and they got the judgment or settlement, sorry, settlement. They
said that the company misled renters by advertising low base
rents while hiding mandatory fees. And by the way, oh,
Zach is back, I'll take them. I just want to

(30:45):
say something about that, because come the first of this year,
of next year, I mean, in the end of this year,
there's going to be a law, the Amendment to the
Colorado Consumer Protection Act, that makes it really really mandatory
that you give every single price, every single detail of

(31:06):
the price, and all the fees upfront, and you tell
them upfront you're not allowed to give a partial one
and then say, oh, by the way, plus this, this
and this, everything has to be disclosed upfront in most businesses. Now,
let's go to Zach. What's going on with your tickets? Man?
I'm on the website tickets on sale. What's going on

(31:26):
with them?

Speaker 8 (31:28):
Yes, the Smartino. My name is Zach. I think you're
a legend.

Speaker 2 (31:33):
Oh thanks, in my own mind? Right, what's going on?

Speaker 8 (31:36):
What's going on with I was twenty two and I
was listening to you, and now I'm forty.

Speaker 2 (31:40):
Two, So wow, that's pretty cool. Wow. Okay, so what
do we do for you?

Speaker 1 (31:45):
Man?

Speaker 2 (31:45):
I'm going to feel bad if we get help.

Speaker 1 (31:47):
Now.

Speaker 8 (31:48):
No, it's just kind of a warning thing because your
message is so powerful?

Speaker 2 (31:54):
What's happening?

Speaker 8 (31:57):
So my son and I are he was Roses SAMs
uh huh, And we went on tickets on sale dot com. Yeah,
and they boost up their prices. I thought it was
the governor Rosa site, which was my fault, and I
tried to get a refund.

Speaker 2 (32:19):
Well hold on, hold on? What went wrong?

Speaker 1 (32:22):
Though?

Speaker 2 (32:22):
You said you went on their site? Did you buy tickets?

Speaker 8 (32:26):
I did, which was my fault. I thought it was
the legit Governor Roses.

Speaker 2 (32:31):
But what difference does it make where you are you
saying you did not get the tickets, they're a scam
or what is the problem? Is it that you think
you paid too much and you could have gotten them cheaper?
What is the main issue that?

Speaker 8 (32:46):
And they said you'll get your tickets August first, which
or July thirty first, which is the sure is August
thirty first.

Speaker 1 (33:00):
Minute.

Speaker 2 (33:00):
You're gonna get tickets after the show? Is that what
you're saying?

Speaker 17 (33:04):
Yeah?

Speaker 2 (33:04):
And I'm like, I'm like, well, that's impossible. They can't.
They can't. I kind of find that hard to believe.
They're telling you you're going to kind of tickets.

Speaker 14 (33:15):
Find it hard to believe you agree to that.

Speaker 2 (33:18):
Yeah. Yeah, like they said, yeah, Zach, we're going to
sell you tickets, but you're going to get the tickets
after the show. Yeah, So they come on, man, I
don't believe I don't Jack, I don't believe you. I'm sorry.
Something we're missing, something you're telling me. You went on
to buy tickets to gun n' Roses, Guns n' Roses,

(33:39):
and they said, yes, here are your tickets. Uh, but
they didn't do it until after the show was already here, because.

Speaker 8 (33:47):
After the show, their internet or whatever is going to
be on the phone before the concert.

Speaker 13 (33:56):
So we've been going through this for I.

Speaker 2 (33:58):
Don't even know what you're going through. I'm truly trying to.

Speaker 15 (34:01):
Are you saying you purchased a pay per view of
some sort you would watch on TV after the concert?

Speaker 14 (34:09):
Yes, and you thought you were going to the concert.

Speaker 2 (34:14):
All right, So hold on now, So when you bought
these tickets, you thought you were buying live concert tickets,
correct sir? Okay, So you were misled into thinking, but
it wasn't. So you really weren't buying live concert tickets.
You were buying tickets to a pay per view.

Speaker 8 (34:37):
No, they gun Serviss don't do paper well.

Speaker 2 (34:40):
Then Mark, Okay, hold on, hold on what I have
to figure out? Honest to god, I just have to
figure out what he's talking about it I really don't know,
but to hang on, Zach go with a sure thing
Denver's Best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check

(35:05):
up free, no obligation comparison call Compass Insurance. Pay too
much your coverage at dozens of insurance companies find out
now three oh three seven seven to one help. You'll
think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home
with Remax Alliance three all three nine two zero sixteen
twenty two.

Speaker 4 (35:30):
Rit de need advice.

Speaker 1 (35:34):
So you don't have come run in asta as you can.

Speaker 4 (35:41):
Shooter's gonna help.

Speaker 1 (35:43):
Come man, This is.

Speaker 3 (35:45):
The Troubleshooter Show. No Tom Martine.

Speaker 2 (35:49):
Hey, I'm Tom Martino, and I welcome you to the show.
We're here with Mark Major and the Gang, and we're
solving problems, answering questions, taking complaints. This hour brought to
you by Genesis Tootalexteriors dot com. You can call on
them for mold detection and remediation as well. And they
do house painting and they do a whole number of things.

(36:11):
And they're on the inside when they can't get on
the outside, so they do do kitchens and baths Genesis
Total Exteriors dot Com. All right, so let's talk and
find out what's on your mind. Okay, let's talk to Zach. Now.
We talked to Zach a little off the air, and
we have our lines open by the way, so give

(36:32):
us a call and you just have a little patience,
we'll get to you. We have experts we can get
on the line for you. It's three oh three seven
one three eight two five five. While we're on the
air here, you can call three oh three Martino twenty
four to seven. So Zach did explain to us that
he bought tickets from tickets on sale dot com and

(36:53):
they told him they would be delivered to his inbox
digital tickets the day of the concert, not after the concert.
The day of the concert, and all he's saying is this,
my son and I are gonna get on a plane.
We're gonna fly back east. What happens if the tickets
aren't delivered on the day promised. I'd like to have
them in hand before I leave. That's a natural concern. Mark,

(37:20):
you're telling me that's not so unusual, major market.

Speaker 15 (37:24):
It's not unusual at all with places like ticket on
Sale dot Com or tickets on Sale dot Com. What
happens is they've got to source them still. They know
they're going to get them, but they don't know exactly.
And generally it's gonna be a general admission, or it's
gonna be a section like Section A or whatever, and
they're gonna find tickets for that prior to the show.

(37:46):
And that's what he agreed to when he bought them.

Speaker 5 (37:51):
Yeah, and Tom, I'm looking at the website for Tickets
on Sale, Zach. I was looking at the website for
Tickets on Sale dot Com. Here's what they say about
the timing of your tickets there. Apparently this is just
a ticket broker. They don't have them an inventory. Here's
what they say. Our sellers will often receive their tickets
from the venue earlier than they originally anticipated. Our sellers

(38:13):
will always send the tickets to our customers as soon
as they receive them. So we're not available, We're not
able to accelerate the process in any way. So what
that tells me is when they told you the day
of the show, that's like the latest possible date.

Speaker 4 (38:27):
That you're going to get your tickets.

Speaker 5 (38:29):
According to their website, there's a possibility you'll get your
tickets sooner.

Speaker 8 (38:35):
H correct. So when I called that website, mm hmm,
I don't assume she said I'm pretty sure it's going
to be the day before. I'm like, well, I need
to know this before.

Speaker 2 (38:58):
Well, yeah, but hold on, Jude, they didn't question whether
or not you bought tickets. You are going to get tickets, right,
what's on? Yes, sir, Okay, you're just worried about it.
You're basically worried what if.

Speaker 8 (39:13):
Well, mister Martine, I know you're on everything, and that
ticket on sale dot com is kind of sketchy. I
just want your team to kind of look into it.

Speaker 2 (39:28):
Well, I don't know why you say they're sketchy. I
have no reason to believe that. I mean, I'm not
saying they're not sketchy. I'm not sticking up for them.
I don't know enough not to. I guess what I'm
asking is, how do you know they're sketchy?

Speaker 8 (39:44):
So I'm a person that like looks at reviews and it's.

Speaker 2 (39:50):
But you did it afterwards. You did it after you
bought the tickets. You went and looked at this place.
You're just nervous about this place. How did you pay them?

Speaker 8 (40:01):
Credit card?

Speaker 2 (40:02):
Okay, So if you're not going to get the tickets
until the day of and you don't like that, what
do you then? Can you cancel the transaction?

Speaker 8 (40:15):
Well, that's statistical part for me, because we're already gonna
go to Pennsylvania.

Speaker 5 (40:24):
What does that mean? Does that mean you already bought
and paid for the plane tickets?

Speaker 18 (40:28):
Nick Ravini, you had some Yeah to me, It seems
like this is more of a two step process where
most people are used to getting. You know, if you
had to take Master, you almost get an instant email.
You feel comfortable, you feel good with the broker. They're
talking to several people over the United States and different states,
different cities that have things, and they're basically saying, well,
once those people get it, which may not be till

(40:49):
the day of the concert, like some are. Mark would
probably agree to that they have to get them, then
they have to to you. But everything I was reading, yes,
it seems frustrating, But I don't know if anybody actually,
you know, lost their tickets. And again I saw that
they were established and I think in two thousand and one,
and usually scam sites like that don't stick around that.

Speaker 7 (41:07):
No, no, but it is an uncomfortable feeling.

Speaker 2 (41:10):
I don't and I don't think he is saying he's scammed.
I don't. You don't believe it's a scam, do you exact?

Speaker 8 (41:18):
No, sir. I I've talked to like their customer service,
which was horrible. Yeah, and they weren't from this country.
I don't think.

Speaker 2 (41:28):
Okay, but but what tell me what that has to
do with anything? At this point, I.

Speaker 7 (41:33):
Think he's just scared to fly to Pennsylvania.

Speaker 8 (41:36):
So I'm on dork a little bit. So I'm Gonzerls' member.

Speaker 2 (41:43):
Uh huh, And what do you mean a fan club? Yes, sir, okay,
and so, uh what are they are they spreading the
word about this tickets on sale dot com?

Speaker 1 (41:58):
Yes?

Speaker 8 (41:58):
So I went on this website and I was like, oh, well,
this is legit. And then I got the phone call
saying okay, this is your pre sale. I'm like, you
got the pre sale? So I paid two hundred dollars more.

Speaker 13 (42:19):
And more than what?

Speaker 2 (42:21):
Two hundred dollars more than what? I don't know what
you mean. I'm the ticket sale two hundred dollars above
face value?

Speaker 15 (42:28):
You mean because the broker needs Yeah, but that's not
I mean, that's that's just not I mean, that's not bad.

Speaker 14 (42:35):
I don't know how to say it. On the popular band, well, that's.

Speaker 8 (42:39):
My only I got an email saying, cancel your tickets,
so I try to cancel the tickets.

Speaker 7 (42:47):
Wait what email?

Speaker 2 (42:48):
Who sent? Who sent you an email telling you to
cancel the tickets?

Speaker 8 (42:54):
Tickets on sale dot com?

Speaker 4 (42:57):
So I wait, wait a minute, Wait a minute.

Speaker 2 (43:00):
Okay, hold on now, now wait a minute, bro hold on,
you lost me. You said you got an email from
tickets on sale dot com telling you to do to do?

Speaker 8 (43:10):
What have you got your tickets? Have you not got
your tickets? Cancel your order? So I try to cancel
the order. It wouldn't.

Speaker 2 (43:19):
Let me say, why would they tell you to cancel
the order?

Speaker 8 (43:24):
I have no idea, that's what.

Speaker 2 (43:28):
I'm too confused right now. No, I'm serious, I am right.
I am like.

Speaker 8 (43:33):
He is a very confusing email.

Speaker 14 (43:35):
Trust me, Why don't you send us? Why don't we
do this.

Speaker 2 (43:39):
Send you got to take.

Speaker 14 (43:40):
A break in a minute, send the emails so we
could look at it.

Speaker 2 (43:44):
Yeah, we definitely got to look at these emails. He
is a very very confused individual. I'm just wondering if
he's got too much weed or whatever. I don't, I mean,
he sounds so confused. First he told us they weren't
going to deliver the tickets for until a month after

(44:05):
the concert air you know, goes on, which we had
no idea what he's talking about. Then he said, no,
he got that date wrong.

Speaker 4 (44:12):
They are.

Speaker 15 (44:12):
Let's look at his emails and I bet we can
help him out.

Speaker 14 (44:15):
He's there to do a little trouble describing the issue.

Speaker 4 (44:18):
Yeah yeah, and figure it out for all right.

Speaker 18 (44:20):
He's panicking because he's going to fly across the United States.

Speaker 7 (44:23):
All right.

Speaker 2 (44:23):
So anyway, so hang on and we will get we
will take him again. Three oh three seven, one three eight,
two five five Go with a sure thing Denver's Best
roofer Excel roofing dot com. You don't pay a cent
until you're content, wait time for an insurance check up free,

(44:46):
no obligation. In comparison, call Compass insurance paying too much
your coverage at dozens of insurance companies. Find out Now
three all three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand
the real Estate man dot Com. List your home with
Remax Alliance three all three nine two zero sixteen twenty two.

(45:09):
Hi Tom Martino here with Mark Major. We're talking about
your problems, questions and complaints and what are we gonna
do about Zach? I mean, at this point, there's nothing
we can do to help. I mean, really and truly.
We're going to look at the emails and get back
to him right now. Alan has a question. He's been
patiently waiting. Alan, go ahead. What's going on with you? Alan?

(45:32):
You got a question on the contracts?

Speaker 1 (45:38):
You got?

Speaker 2 (45:39):
Alan? Oh? Godmighty, I don't know what the hell's going on?
All right, Well, we can't go to Alan. If he's
not there, I can't go to him. What can I do?
Just take Dan? What's going on?

Speaker 1 (45:53):
Dan?

Speaker 2 (45:53):
Welcome to the show. Hey Dan, what's happening?

Speaker 12 (46:00):
Hey man? Got a house? My grandmother I mean, I'm sorry, right.

Speaker 8 (46:10):
She?

Speaker 12 (46:10):
Uh we got my aunt became a beneficiary of the
executor or whatever.

Speaker 13 (46:15):
It is, and so uh.

Speaker 12 (46:18):
That we're having it. She's trying to sell the house
against the family's will.

Speaker 2 (46:23):
So okay, my man there, I got to ask a
couple of questions. So your grandma's house. Is it was
put into her estate when she died? And who is
the person is it her representative that wants to sell
the house? The person that was you called an executor?
Is that who wants to sell the house?

Speaker 12 (46:46):
Yes?

Speaker 1 (46:46):
Yes?

Speaker 2 (46:47):
And who is this is it? How is she related
to Grandma?

Speaker 13 (46:51):
It's my mother, it's her daughter, it's my mother's sisters.

Speaker 2 (46:55):
Okay, so your aunt got it? Uh his your in
what is her first name?

Speaker 12 (47:03):
Linda?

Speaker 2 (47:04):
Okay, so Linda wants to sell the house, and you
say the rest of the family doesn't want to sell it.

Speaker 12 (47:12):
Yeah, and it gets interesting comedy. So so my uh,
my mother wanted to buy the house.

Speaker 13 (47:17):
He's willing.

Speaker 12 (47:18):
Okay, I'll buy the house at the house. And so
my aunt have a relature and her relative contacted my
mother's relat and they set up he wanted to see
the house, so they set up a meeting meeting, and
it was on a Saturday. He was supposed to come
out and see it. And we have cameras on the house,
and on Thursday they showed up and cut the camp,

(47:40):
cut the wires of the camp camera.

Speaker 2 (47:43):
Who did this? We did the real estate? Well okay,
hey Dan, Dan, I got some basic questions though. How
many heirs are there? You got your mom and you
got Linda. Who else?

Speaker 12 (47:56):
It's five? There's three more.

Speaker 2 (47:58):
There's three more. Ok so they're and do they all
do they all want your mom other than Linda. They
don't mind your mom buying the house. But here's what
I don't understand. What is your mom going to do
with the house. I'm just curious.

Speaker 12 (48:19):
She's going to remodelatingly, just just put it on the
market for a rental rent.

Speaker 2 (48:23):
Okay, and that's what. But she wants to do it
on her own and the rest of the family. When
you said they didn't want Linda to sell it, what
difference does it make if Linda sells it or your
mom buys it to the rest of the kids. What
if they're not going to If they're not going to, uh,
you know, they don't want the house for themselves, what
difference does it make to the other three people? Who

(48:47):
buys that house or not?

Speaker 12 (48:49):
Because they want to keep it in the family. And
then we're just going to put it in the extra
money that it earns off of it, they're going to
put in an account account.

Speaker 2 (48:57):
So wait a minute, So your mom's going to buy
the house, but it's still going to be owned by
the wholest the family.

Speaker 12 (49:05):
No, No, they just want it in the family. They
don't want an outsider to have that.

Speaker 2 (49:09):
I get it. But okay, so they don't want an outsider.
But the other I'm trying to picture this. Linda wants
to sell it on the open market, your mom wants
to buy it. The other three. What I don't understand
is why do they care if your mom owns it

(49:30):
or someone else owns it. What benefit is it of
them to them to keep the house in the family.
They don't they own it. Did your mom promise them money?
What is their incentive? Why do they care? That's a
very logical question. Why do they care if they're not
going to buy the house, why do they care who

(49:52):
buys it? Tell me the benefit if it stays in
your mom's name, What is the benefit to those other three?

Speaker 12 (50:01):
Besides emotional nothing. They're gonna get their cut if I
give a stranger boss, I know they.

Speaker 2 (50:09):
Are they're gonna get their cut.

Speaker 14 (50:10):
That's right.

Speaker 2 (50:12):
Now, we're tracking the same Dan. Those other three will
get their cut no matter who buys it, in fact,
all five of in fact, your mom will even get
a cut. If she buys it, she'll get a cut
of her own money. But so all five of them
will get their cut, as you put it. And here's
what I want to know, then, what difference does it

(50:35):
make if your mom owns it? That's the part I
don't understand. You said something about putting money into an account.
But if your mom owns the house and it's her house,
what do you mean she's gonna put money in an
account from the earnings? What does that mean?

Speaker 12 (50:53):
Oh, that would just be me.

Speaker 13 (50:54):
Her and my other uncle was talking about.

Speaker 12 (50:56):
Going in with her ownning. So I got confused on that.
I'm sorry.

Speaker 2 (51:00):
Right, that's fine, all right? So where's the hang up?
Right now? Where's the hang up? Your mom should be
able to buy that house just like anyone. Is Linda
trying to prevent your mom from buying it?

Speaker 12 (51:12):
Oh, Linda's trying to say the hell that worth way
more than it is.

Speaker 2 (51:15):
Wait, oh okay, your mom wants to pay one price
and Linda's saying it's worth more. You understand, it's Linda's
responsibility to get as much as she can for the house.
That's Linda's that's her responsibility as personal representative. So what

(51:36):
I want to know is, by the way, do I
owe you? I'm not this far over right for Shannon?
And I did the fifteen obviously, Yes, never mind, Okay,
Hold on. What I need to know though, is on
this house. Okay, what is the price difference? What does
Linda think the house is worth?

Speaker 12 (51:53):
Linda seemed to think the healthy work four fifty? There's
two hundred old on the house, house, and the house
has been pre.

Speaker 2 (52:00):
Sha okay, And so what are the what are the comps?
I mean, she says it's worth four fifty? What does
your mom say it's worth? Okay? And how does she
substantiate that?

Speaker 12 (52:21):
She has a friend that's an inspector.

Speaker 13 (52:23):
He didn't actually do an inspection, but just can't going
to take a.

Speaker 12 (52:26):
Look forward for.

Speaker 2 (52:29):
Okay, what's your mom's what's your mom's first name? What's
your mom's first name?

Speaker 12 (52:35):
Ronda?

Speaker 2 (52:40):
Yes, yes, okay, So Ronda wants to so it all
boils down to putting a price on the home. So
really it's really going to be mostly Linda's call because
she's the personal representative. And the only way you're going
to change it is if Linda's being on reasonable and

(53:02):
I would get a professional why don't you get a
professional appraisal done?

Speaker 1 (53:07):
Right?

Speaker 12 (53:08):
That's where we just.

Speaker 2 (53:11):
I would get. What I would do is call Frank Durand,
the real estate man. That's what I would do. But
he doesn't do an appraisal. He'll do a market analysis,
which in my opinion is more accurate because Frank will
tell you what that house will sell for on the
market and you can take that to the bank. I mean,
Frank is the real deal. But here's what I want
to know. What if Frank says that house is worth

(53:35):
X amount of dollars, Linda can still say no, it's not.
I mean so, in other words, in order to change
Linda's mind, what do you need is she willing to
listen to anyone else.

Speaker 12 (53:49):
That's what I figure of the affrais for some idea
of what it really worked. This is why we're trying
to figure.

Speaker 2 (53:58):
Okay, but will but here's what I'm asking, Will Linda
the personal representative? Will she change her mind? Or is
it why bother going through all this trouble? If Linda's
going to dig her heels in and say no, no, no,
I think it's worth this. See, you can't you can't

(54:24):
force Linda is the one that makes the ultimate decision. Okay,
you don't get to vote on it. Okay, so the
kids don't get to vote on it. Maybe it should
be that way, but it's not. She's the personal representative.
She makes the choice. Now, So if she's gonna stick

(54:45):
to four fifty, short of a lawsuit where you're you're
going to allege she's costing the estate money and she's not.
She's not doing the right thing, which is going to
end up costing you the difference anyway. So what harm
is it listing the home for four fifty? What harm
is it if it sells for four fifty? What harm

(55:08):
is there?

Speaker 7 (55:13):
Does an over market value for the family?

Speaker 2 (55:16):
What difference does it make? I mean if it's if
it's market value, Mom can afford.

Speaker 14 (55:21):
Her issue as long as it's market value.

Speaker 2 (55:24):
Yeah, I mean, if it's market value, I mean you
may have your mom may have an emotional attachment, but
she doesn't get a special deal on the market. In
fact that would be that wouldn't.

Speaker 7 (55:36):
Be the right.

Speaker 2 (55:36):
I mean, Linda has every right to want to get
as much money as possible and it's not up to
your mother. And well, I know what you're saying. Though,
you're saying the house is worth less than Linda wants
for it. Well, you're going to have to convince Linda
of that, and the only way to convince her is

(55:58):
put it on the market for the fifty. If you
don't have any buyers, she's eventually going to have to
listen to other people. I mean, what harm That's what
I'm asking you, Dan, What harm is it to have
it listed at four fifty?

Speaker 12 (56:15):
I guess it's no harm when you're talking the money
parts and moneymore so, you're.

Speaker 13 (56:23):
Saying, because it's not going to sell anyway, you put
it on the part.

Speaker 2 (56:27):
Well, you're that's what you're thinking. It's not going to sell,
So what harm is it listing it at four fifty?
Then your mom makes an offer? And by the way, listen,
I don't mean to gloss over the emotional attachment your
mom has, but truly that doesn't belong in the that
that's that's not a consideration. It's not if it was

(56:50):
then the grandma would have said, I want the house
to stay in the family or something. I mean the
fact that your mom wants to keep the house and
rent it out, which, by the way, if you want
to know the true is not a good idea. This
is the worst rental market Colorado's going to come crashing down?
Is the house in Colorado. It's probably the worst state

(57:12):
to be a landlord. With the laws and the market
right now, the way it's inflated, it's probably one of
the worst states you can have for being a landlord.
So I don't know why your mom would bother doing that.
She could make way more money elsewhere.

Speaker 18 (57:30):
I mean, you know, mom, think your sister's trying to
gouch her because it's a family deal.

Speaker 2 (57:35):
But the money goes back to the estate and Linda's
not making the money personally.

Speaker 18 (57:40):
And if it's that much, though, and then you got
to drop fifty or one hundred, there's only a difference
of seventy five grand I thought it was one twenty
five five four fifty? Did I misunderstand?

Speaker 2 (57:51):
I don't know what's what's the price difference? Again? You
know what difference does it make? What I'm getting at
is your mom doesn't get to get it out of
deal just because she wants to keep it in the family.
And by the way, it's really not being kept in
the family. That's a misnomer as well. Your mom's buying
a house. There's nothing being put in the family. You know,

(58:12):
maybe if your mom and the brother chip in. But
still the house is worth what it's worth, and you
the estate does not have to make a sweetheart deal
for your mother. They're not obliging. In fact, they're obligated
to do just the opposite. Your Linda is obligated to

(58:32):
try to get as much as possible for that house.
That's what you do as a personal representative. So I think,
I don't know. I I think that you're not gonna
You're not going to prevail here. You're gonna have to
sue the estate to sell the house for a lower price. Well,

(58:55):
guess what if you do that at a lower price,
you're gonna eat up the money for the lower price
in the lawsuit. It's not gonna it's not gonna help you,
you know. So right now, unless they can all work
it out personally, it's not worth taking this thing to court.

(59:17):
So I if it was me, I'd say, look, I
don't care if you think it's worth a million, Just
put it up for sale. Put it up for sale
for four fifty and if it does, if they get
interest in it, then you guys are proven wrong. If
they don't get interested in it, then you guys are
proven right. Or you get a professional appraisal. But will

(59:40):
Linda agree to a professional appraisal? Will she agree to
do that?

Speaker 1 (59:47):
Well?

Speaker 2 (59:47):
Yeah, yeah, well okay, then then that's the cheapest route.

Speaker 12 (59:52):
That's why her relative was rebel. We're trying to figure
out why did you cut the camera? The camera before
he was supposed to be her relative? Would she the lates?

Speaker 8 (01:00:00):
Well?

Speaker 2 (01:00:00):
Who cares? Who cares? I mean, is that really a
big issue that he cut the cameras?

Speaker 14 (01:00:07):
Who cares?

Speaker 2 (01:00:08):
I mean? What do you what do you think? I
always like to say this on the show. Finish the sentence.
He cut the cameras, therefore what finish the sentence? He
cut the cameras? Therefore, therefore, what.

Speaker 12 (01:00:24):
If if someone came to your helping your cameras cameras
and your wife was going to be there, what would
you make?

Speaker 4 (01:00:29):
What would you think?

Speaker 2 (01:00:30):
I wouldn't think anything. I mean, in other words, What
difference does it make you're talking about the price of
a house. It's just smoke. Look, say he cut the cameras.
Who cares do you think? Are you saying that the
real estate guy wants to attack your mom? I mean,
what are you saying? That's what I'm asking. What difference

(01:00:51):
does it make that he cut the cameras? What do
you think his motive was?

Speaker 12 (01:00:56):
That's what I want to know, Deputy man, what do
you think?

Speaker 1 (01:00:58):
What do you think?

Speaker 2 (01:00:59):
Who cares? I mean, seriously, who cares what his motive was?
I mean, if he wants to attack your mother, he'll
be arrested. I mean, what do you really believe? Who
cares what his motive was? I mean, he may have
done it by accident. It's like you're making an issue
that has nothing to do with the estate at all. Nothing.

(01:01:20):
It doesn't affect the price of the house. It's it's
a nothing burger. You're getting hung up. It sounds like
you're pissed off that Linda won't sell the house for
a cheaper price, so now you're trying to find fault
with a real estate person. I mean, I don't get
the significance of the cameras being cut. I don't get

(01:01:40):
why that's important to you. Why let me ask you
straight up, Dan, why is it important to you? Yeah,
he's pissed. He hung up, didn't he? Okay? Well, look,
the call was fun because it's explored the issues that
happened with PROB. But there was no There was no
reason for him to be upset about the camera is
being cut. He's just looking to make it difficult because

(01:02:03):
his mother wants to buy the house. We got more
coming up. Go with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance checkup free, no obligation
in comparison call Compass Insurance Paying too much your coverage

(01:02:25):
at dozens of insurance companies find out now three oh
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty.

Speaker 19 (01:02:39):
Two Arthewsuma for Burlugh.

Speaker 1 (01:02:47):
Pay.

Speaker 2 (01:02:48):
I'm Tom Martino. You're a troubleshooter three oh three seven
one three talk seven one three eight two five five.
We're back with Zach. What do we got going on? Kacchino?
Is you say is back tickets on Sale?

Speaker 1 (01:03:02):
Oh?

Speaker 2 (01:03:03):
The email mark? Did you read the email?

Speaker 8 (01:03:06):
No?

Speaker 14 (01:03:06):
I did not.

Speaker 2 (01:03:08):
Okay, we got an email and it says here, I mean,
I don't even know what I'm looking at. We got
from Zach. Hi, Zach, we're following up on the order
you placed with Tickets on Sale.

Speaker 1 (01:03:25):
Oh.

Speaker 2 (01:03:25):
Here it is so from tickets on Sale and this
was December second, yesterday. He just got this email. We're
following up on the order that you placed with tickets
on sale dot com on December second. So he just
made this purchase yesterday. With questions on your ticket order,

(01:03:46):
please call us at such and such a number. Please
choose one of the options below. Ticket links expire in
ninety days. Yes, I received my order. Please confirm that
you receive your order by clicking on the link below. No,
I haven't received my order. If you haven't received your order,

(01:04:08):
please wait twenty four to forty eight hours and contact here,
or I canceled my order. If you canceled your order,
then you can disregard this email. So there's no email
telling him to cancel. There's nothing here. I don't even
know what you're talking about, Zach. Nothing in this email

(01:04:30):
says cancel your order.

Speaker 13 (01:04:33):
Mister Martine, there was.

Speaker 8 (01:04:36):
Exactly so I tried to cancel my order and.

Speaker 2 (01:04:40):
Well, okay, but this email. This email says if you
had can they're writing to you because they want to
know what the issue is. And they said, if you
received your order, tell them. If you didn't receive your order,
then wait twenty four hours and contact them again, or
if you canceled your order. They're not saying cancel your

(01:05:03):
order with this email. They're saying, if you canceled your
order prior to this email, then there's nothing else you
need to do. You did you ever cancel the order?

Speaker 8 (01:05:16):
That's all I'm trying to do, sir.

Speaker 7 (01:05:18):
Okay, how did you try to cancel it?

Speaker 8 (01:05:23):
They gave me a number a link, and I said,
you can't cancel. I'm like, well, I just got the
receipt that said I can cancel.

Speaker 2 (01:05:32):
No, it never. It never said it never. There's nothing
here that says you can cancel. It says if you
canceled your tickets, meaning prior to this, I'll bet you
you were able to cancel within a few hours. Or
a day or so, who knows. I don't know.

Speaker 5 (01:05:48):
The time I looked at their website. It says all
sales are final, all sales are fine. It also says
that they don't know when they're going to get that.
There also says they don't know when they're going to
get the tickets. Yes, but sometimes they arrive prior to
the promised date. So the worst case scenario is you'll
get your tickets on the day of the event. The
case that's the worst case.

Speaker 2 (01:06:08):
Here's what I want to know in this email. It
confused him because it said they said there are three
scenarios here. Now this email said there are three scenarios here,
and they confused them. It said, yes, I received my order.
That's the best scenario. Number two, I haven't received my order,
so that's where you contact them again. And the other
one was I canceled my order. If you canceled your order,

(01:06:31):
you can disregard this email. What do they mean by that?
If they if all sales are final, why did they
send him something that said if you canceled your order, yeah, I.

Speaker 4 (01:06:39):
Have no idea.

Speaker 2 (01:06:40):
Yeah, neither do I. But it doesn't say you can
cancel your order. It said, if you canceled your order,
then you can disregard this email, and there is nothing
else that you need to do at this time. That
confuses me too. If all sales are final, why would
they say if you already canceled your order? Because you know.

Speaker 4 (01:07:02):
I don't know if hey, I got an idea for
our caller.

Speaker 5 (01:07:05):
Since he paid for this with a credit card and
he wants to get out of the deal, he's got
nothing to lose by disputing the charge in his credit card.

Speaker 14 (01:07:12):
If he does, it's a proper way. Yeah, exactly, yes, sir,
I understand that.

Speaker 2 (01:07:17):
But or take your chances and go to the concert.
You still want to go to the concert, right.

Speaker 8 (01:07:24):
Yes, sir?

Speaker 2 (01:07:25):
Absolutely, Well why wouldn't you just go? I mean they
didn't say they're I mean, what is the deal here?
Why don't you just go?

Speaker 10 (01:07:35):
So my dilemma is if I don't get the tickets,
which the reviews are like that, and I pay for
another whatever amount of money, what if I don't get
that money back?

Speaker 2 (01:07:52):
Okay, if you don't get the tickets, you will almost
assuredly get the money back from your credit card.

Speaker 8 (01:08:02):
So that's a disview on the credit card.

Speaker 15 (01:08:05):
Yeah, but what First of all, That's why I meant
by you have to do it right. You call them up,
you did it online. You basically tell him, I have
no idea what this is. I didn't do it, no
idea who did it, didn't make the charge, don't talk
to them and say anything else with that.

Speaker 2 (01:08:22):
I gotta take this break. We got to, I have to,
and then we'll come right back. Go with a sure
thing Denver's Best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance
check up free, no obligation. In comparison, call Compass Insurance

(01:08:43):
paying too much your coverage at dozens of insurance companies
find out now three O three seven to seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three three nine two
zero sixteen twenty two. Hi Tom Martine, Let's let's let's
uh go back to Alan Allen. What is your question

(01:09:06):
on contracts? Sorry we were disconnected before. What's going on? Alan?

Speaker 1 (01:09:11):
Oh?

Speaker 6 (01:09:12):
Oh, no, no problem.

Speaker 20 (01:09:12):
I was just not shoveling and ahead it on you
so yeah, nice little break. Anyways, I'm I'm doing a
contract for rear state and basically I have a small
crack on the brick on my garage. Is that considered foundation.

Speaker 2 (01:09:28):
As you're talking about for disclosure?

Speaker 4 (01:09:34):
Correct?

Speaker 2 (01:09:35):
If you don't know it to be structural problems, then
it's not. If it's just a crack in the brick
and it's visible, there's nothing to disclose. If they say,
do you have any structural problems, the true answer to
that is you don't know, right or no?

Speaker 21 (01:09:53):
Yeah, and so well, it's just a crack on the
brick on the slab where the where the garage is.
But that's beyond where the cross space is. I'm just
wondering if that's considered foundation or is it.

Speaker 7 (01:10:05):
Well believe even if it is.

Speaker 2 (01:10:08):
Even if it is, I know it's not considered a
foundation at that point. But what I'm getting at is,
if you're worried about a disclosure issue, you simply answer
you don't know. If you don't know, they're not asking
you to predict. Go with a sure thing Denver's Best
roofer excel roofing dot com. You don't pay a cent

(01:10:29):
until you're content time for an insurance checkup free, no obligation.
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh three,
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
man dot Com to list your home with Remax Alliance

(01:10:51):
three oh three nine two zero sixteen twenty two.

Speaker 1 (01:11:00):
Dumb you need so you don't have come running as
fast as we can.

Speaker 2 (01:11:10):
Shooter's gonna help coming Man Dix.

Speaker 3 (01:11:15):
He is the Troubleshooter Show. No Tom Martino.

Speaker 2 (01:11:20):
Hey, I'm Tom Martino. This has been Troubleshooter Show along
with Mark Major. Mark Major, you're Mark Major, and we're
solving problems, answering questions, taking complaints. We've got Nick Gravina
with us from Gravina's Windows Siding Indoors in nine to
fifty West Evans and I we've had been slammed with
the phones. We'll get to Nick two. Though. He has
a lot to talk about. As always, he's a very

(01:11:42):
smart man when it comes to UH, when it comes
to a lot of things, UH, all things construction. We've
been unable to stump him on questions. So, wellby you
have a comment. We've been talking about ticket sales, online
ticket sales and brokers and all that. If you have
a comment, I'll go to you and then we'll go
back to Mackenzie has a wants to talk about planting trees. Wellby,

(01:12:08):
what is your comment on stub Hub. I don't believe
we were talking about stub hub today. Go ahead, Yeah, no,
I just wanted.

Speaker 13 (01:12:17):
To give my uh you know, my what what happened
to me a couple of months ago.

Speaker 8 (01:12:22):
I went, Okay, the Giants dember Broncos.

Speaker 2 (01:12:26):
And what happened? Did you use stub Hub?

Speaker 13 (01:12:30):
I did?

Speaker 17 (01:12:30):
First time using subhub, actually, first time going to a game. Uh,
super excited like that big Giants fan. But we won't
talk about the game.

Speaker 13 (01:12:38):
And I don't know how.

Speaker 17 (01:12:39):
If you know how StubHub works, but basically, you buy
a ticket and then you actually get.

Speaker 9 (01:12:45):
Your ticket the day of the game.

Speaker 1 (01:12:47):
Game.

Speaker 2 (01:12:48):
Yeah, that's what Mark was saying. That's pretty common. So
were you nervous about it?

Speaker 17 (01:12:56):
Absolutely?

Speaker 13 (01:12:57):
Because you know, I'm in Greeley, head out to the
game where Buddy, we.

Speaker 17 (01:13:01):
Get there and I'm we're trying to wait for the
tickets and nothing, nothing.

Speaker 9 (01:13:05):
Nothing.

Speaker 17 (01:13:05):
We show up, we're in line, nothing, game starts, anthem
goes off.

Speaker 7 (01:13:10):
Nothing.

Speaker 17 (01:13:11):
Why so they finally senbody. Yeah, they finally sent an
emails saying, hey, would you like your money back?

Speaker 13 (01:13:16):
I'm like, no, I'm here, I want to get in.

Speaker 2 (01:13:20):
So what did they do? Did you ever get your money?
Did you ever get your tickets?

Speaker 13 (01:13:25):
So what ended up happening?

Speaker 17 (01:13:26):
I went to the ticket count and spoke to a
nice lady and she was like, yes, up, up, does
that you should use ticket Master or call us director,
come direct and get a ticket. And as we're talking
to her, they finally sent us something and we oh, really,
you know, the middle of first quarter, and uh, it
was tough. I'll never use them again because that that

(01:13:47):
was scary.

Speaker 13 (01:13:48):
I don't know if everyone does that.

Speaker 17 (01:13:49):
Like Ticketmaster everyone else, but I just figured I'd give
everyone heads up for that. Man, that was that was
a scary, uh scary row. We got and we obviously
I had had a blast. My buddy buddy had a.

Speaker 13 (01:14:03):
Better blast because he's a Bronco fan fan.

Speaker 2 (01:14:06):
Yeah, well I can hear I can still hear a
little New York in your voice. By the way, Oh, I've.

Speaker 13 (01:14:12):
Been here thirteen years and I was hoping that I
got rid of that.

Speaker 17 (01:14:15):
But no, you didn't.

Speaker 2 (01:14:17):
No, you didn't get rid of it. I can tell
I think everybody can pick it up right. It's not
just me anyway. So thanks for calling. Well, we appreciate that.
And McKenzie, you want to talk about what's going on? Mackenzie.

Speaker 22 (01:14:34):
Hi, Tom So, I work for a Denver nonprofit called
the Park People, and pretty soon we're opening our Denver
Diggs Trees program tree application.

Speaker 2 (01:14:43):
I read something about that. Tell me, tell me what's
going on. How can we help you get get the
word out?

Speaker 20 (01:14:51):
Yeah?

Speaker 22 (01:14:51):
That would be amazing.

Speaker 2 (01:14:53):
Okay, so tell us about it.

Speaker 22 (01:14:56):
So Denver Digs Trees. Each April we provide free and
low cost trees to Denver residents. We're offering about twelve
hundred trees this year, and the trees range from fifteen
to fifty dollars, and we do offer tree shifts. So
if people can't afford that rice, then we can't give
them the free tree applications those from January fifth to

(01:15:20):
February fifteenth, or as supplies us.

Speaker 2 (01:15:23):
So wait a minute. So the whole purpose of this
organization is to grow trees to give away or to
sell at low cost.

Speaker 1 (01:15:34):
Yeah.

Speaker 22 (01:15:35):
So our nonprofits mission is to work with communities to
plant trees and improve parts for a healthy, resilient future.
So we really prioritize tending to Denver as green spaces
and making those spaces and trees and gardens accessible to
Denver residents.

Speaker 2 (01:15:52):
Okay, So these trees you make available to people, can
they use them for their own landscaping at home or
is it only for common areas around the city.

Speaker 22 (01:16:02):
No, Any Denver resident, a renter, or a homeowner, businesses,
other nonprofit schools, anyone is eligible to apply. And it
can go in your yard or in the right of
way street area, so it can be private or public property.

Speaker 2 (01:16:17):
Really, how many trees a year do you guys move.

Speaker 22 (01:16:21):
Solely through this so, Dana, I would say we averaged
twelve hundred to fourteen hundred a year. Wow, and we
have Yeah, we do a lot of trees each year.

Speaker 2 (01:16:33):
Okay, So what do people have to what do people
have to know to get in touch with you?

Speaker 22 (01:16:39):
So they can go to our website, which is the
puspeople dot org.

Speaker 2 (01:16:45):
Or the park People. I've heard I've heard of the
park People before you do more than this, don't you? Yeah,
because I've known I thought we had some people on
before Theparkpeople dot org. I think I remember that do
you do more than just the do you only the
trees or do you do more than that? Let's see. No,
you do a lot of other things, don't you. But
it's mostly trees, right, Yes.

Speaker 22 (01:17:08):
Most of our work is tree focused, but we also
have educational programs and work really closely with residents.

Speaker 12 (01:17:16):
So we do it amunity kind of scope.

Speaker 2 (01:17:18):
And is it open for volunteers as well for people
looking to volunteer?

Speaker 22 (01:17:24):
Absolutely, volunteers are you know the heart of our organization.
We are looking for volunteers for our gun Berdigs trees
program and for other programs as well.

Speaker 2 (01:17:35):
Okay, so the it's a five oh one three C.
I'm looking at the website people, if you're interested, this
is a is a cool organization. It's Theparkpeople dot org.
Thank you by the way for calling us. And right now,
as far as trees, what do people need? What? What
what are what's the other than awareness? Is there anything
people need.

Speaker 1 (01:17:55):
To do.

Speaker 16 (01:17:58):
To apply or just in terms of planting and turning
for trees and to apply for to apply for trees
there now the way I understand it, the trees are
below market right as far as.

Speaker 2 (01:18:09):
Pricing, and some of them are free to people that
can't afford trees.

Speaker 22 (01:18:14):
Absolutely, So if you were to go to a store
and try to buy a tree, it would be upward
to two hundred dollars, So we're giving really steep discounts.
You want to make it accessible to people, you sign
up for an application reminder, You put in some information
about you know, your home, where you're looking to put
your tree, what kind of tree you want. We get
back to you in the spring. We'll let you know

(01:18:38):
if you've gotten a tree or not, and then we
tell you one and where to come pick it up.
We also deliver and provide planting assistance to people with
physical ements.

Speaker 2 (01:18:46):
Really, that's pretty damn cool. I thank you for telling us.
We'll give it a number a few more plugs toomke Canzie.

Speaker 23 (01:18:55):
What kind of trees do you give away or sell
it a below market price?

Speaker 7 (01:19:02):
Is?

Speaker 22 (01:19:04):
We We mostly do medium and large shade trees. We
also do fruit trees. And all of our trees are
you know, drought tolerant and they grow well in Genver.

Speaker 2 (01:19:18):
Okay, they truly are tree huggers. Yeah, and proud of it.
I like I like the name of the program, Denver
Digs Trees. By the way, it's the Parkpeople dot org.
The park People Theparkpeople dot org. And there's also on
the site there's a place where you can get involved

(01:19:41):
through volunteering, which is pretty cool. So it's it's mostly volunteers, right.

Speaker 1 (01:19:48):
Yeah.

Speaker 22 (01:19:48):
We have a small dedicated sounth and board and then
we have a large network of volunteers who make all
of this where possible.

Speaker 2 (01:19:55):
And some of the programs other than Denver Diggs Trees,
you got Mile High Tree Champions Community Forester. That's a
workshop to find a tree team near you and check
out what do they do the community forester that sounds
from that sounds interesting to me. What is that?

Speaker 22 (01:20:12):
Yeah, So that's our five part workshop series. You sign
up and you learn the basics of trees, tree care,
tree planting, tree disease, tree i D and many of
our community foresters become dedicated volunteers to us, and they
can also lead greening in their own neighborhoods, so they

(01:20:32):
kind of become iisoneers for their own communities.

Speaker 2 (01:20:36):
And by the way, tree Force is something it sounds
like an internship, almost a pre apprentice if you're interested
in and getting involved with trees. I mean, that's isn't
that what That's what it sounds like to me. It's
it's nurturing careers in the arbor business, right, Yeah, absolutely.

Speaker 22 (01:20:59):
That's our pre apprenticeship and urban forestry, and that's predominantly
for individuals who are facing barriers to employment. So thank
you know, previously incarcerated individuals, single moms, English learners, people
who are trying to find a new career path. It's
a paid pre apprenticeship six to eight weeks, and we

(01:21:20):
have a career day where we connect them with fee
care companies and government parks and rec departments and so
the goal is to really help these people get jobs
and get educated in a new field and add more
people to the tree care industry.

Speaker 2 (01:21:38):
All right, So if you're interested in any of these programs,
she called about Denver Digg's Trees, which is great, but
also there's Mile High Tree Champions, there's Community Forester, there's
Tree Force if you want to launch a career or
in all and then Park Legacy, which by the way,
you can buy a memorial I imagine is for or just

(01:22:01):
a memory of or a tribute to people with a
tree or a paver in one of the parks. I've
seen those before, and I've often wondered where they come from.
So you guys, you guys supply those, Yeah, we do.

Speaker 22 (01:22:17):
We work with Denver Parksing Recreation to do our park
Legacy program. It's exactly as you said. You can purchase
a tree and honor a memory of a loved one
or something that you want to celebrate, and you can
kind of choose a dedicated spot in one of our
parks and DPR will plant it for you and we'll
conduct health checks on it to make sure it's doing

(01:22:38):
all right. And the tree very cool tag so that
you can go visit it all right.

Speaker 2 (01:22:44):
And by the way, it's the park people, theparkpeople dot org.
Thanks for calling. We appreciate that theparkpeople dot org. Oh
with a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:23:09):
an insurance check up free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance companies.
Find out now three o three seven to seven to one.

Speaker 14 (01:23:19):
Help.

Speaker 2 (01:23:20):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three three nine two zero sixteen
twenty two. Time Tom Martina here, Welcome to the show.
And we have a number of people here with us.

(01:23:40):
Of course we have Deputy Bow as a follow up,
and then we have a follow up about Chase. I
wanted to talk about that real quick, Deputy Bow. You first,
you you are calling a Johnny called We all set
of a call. Yeah. We also had a call about
that about a boiler I think in an apartment house today.
Did you get a hold of those people too.

Speaker 23 (01:24:00):
I'm going to call at the one o'clock break, call
Keith and find out that's why.

Speaker 2 (01:24:06):
That's up in four Collins. I believe the apartment complex
they have had no heat in the building. They went
all last year without heat.

Speaker 14 (01:24:13):
Yeah, and they say it's now part and you're.

Speaker 2 (01:24:16):
Calling about Johnny And is this Johnny at am?

Speaker 4 (01:24:20):
It's a motel, Yeah, motels Hotel six.

Speaker 17 (01:24:23):
He called in.

Speaker 23 (01:24:24):
I believe it was last Thursday he called in complaining
about the hotel. Did not have hot water for three weeks,
a domestic hot water. So we called a few times
and the management kept saying that the parts on backword,
they can't get the part. So then I think Friday

(01:24:46):
he called in again, and also the manager of the
hotel stating that the heat was actually the domestic houtwater
was offered twenty one days that they couldn't get the part,
And so I was able to call the contract actor
who's doing the work at this hotel, and what the
manager of the Motel six said was not entirely correct.

(01:25:09):
The contractor has the part to fix the boiler for
the hotel, but the hotel will not pay for it,
so they don't want to come out and install it
till he get paid. So tom that day, our YouTubers
and our listeners called the hotel and you know, we
cause a little disturbance about this issue, and the contractor

(01:25:32):
has said the very next day, after we got involved
and made a lot of phone calls, the Motel six
and Thornton did Tendrover a check to get the book
heating fixed.

Speaker 2 (01:25:43):
So they were just how long were they going to
put it off? For God's sakes, I mean hot water?
How long were they going to put it off? So
Johnny the caller said three weeks.

Speaker 23 (01:25:53):
But the manager, who her name is Audrey, she's actually
a listener of the show, said they had no hot
water actually twenty one days, so they just didn't. But
they were blaming the contractors, stating that they couldn't get
the part. But the contractor had the part on the truck.
They were waiting to get payment so they can install it.

(01:26:13):
So since we got involved, the hotel stepped up and
paid the contractor and they have hot water.

Speaker 4 (01:26:19):
Got it?

Speaker 2 (01:26:20):
I make you, okay, then I need you. But I
haven't used this in a while. My goodness, gracious, my
dinger was getting stale, dry out. Deputy d we had
this issue today with this is really weird. This is
chasing me to the bottom line. It's called d banking.

(01:26:44):
D banking's been going for a while now, and many
times people accused people of doing it for political reasons.
For example, you would have some pro life organizations, or
you would have some political organizations, or you would have
some different kinds of people who are tend to lean right,

(01:27:04):
and all of a sudden, these big banking institutions would
shut down their account with nothing more than an explanation
of there was suspicious activity. And sometimes these people had
their money tied up for months. In other cases they
were told to leave the bank and they didn't want
to do business with them anymore, and they had very

(01:27:25):
little communication. De banking is a real deal. Okay. Now
we don't know, and I'm not alleging, by the way,
it was ever political, but what I am saying is
many times it has been confusing as hell for people
on the other end. Now we have somebody who where

(01:27:49):
where is he? Logan? Okay, logan?

Speaker 7 (01:27:54):
Right? Did you say?

Speaker 2 (01:27:57):
Yeah? Who's the caller?

Speaker 4 (01:27:59):
His name was Willie.

Speaker 2 (01:28:00):
He's as sarious. His mom died in California's sister in
pros Yes, that's right. Okay, So his mom died, and
to make a long story short, his sister was sending
him one hundred grand, wired him one hundred grand for
his account that he opened and Chase just a week ago,
and they froze his account and he had no access

(01:28:23):
to the money. He was upset, and they told him
there was suspicious activity. He was told to call the
fraud department. They said it's under investigation and he'll get
his money. Eventually if it's all legit. But here's what
I don't understand. How the hell did they do that
without full explanation or someone to talk to? Deputy d

(01:28:43):
I asked you to look into it.

Speaker 5 (01:28:44):
What happened, Tom, I actually developed a source deep down
inside of Chase somewhere in New York, and this guy
talked to named Daniel over there. So, first of all,
it's really nice to hear that here's here in the
United States. He's also a highly placed sources as to
all kinds of resources within the bank to make things happen.
So I explained the situation to him and to make

(01:29:05):
matters worse for William, which is why this is such
an urgent thing. Is next week William is scheduled to
close on a house that he's buying, and he not
only needs to have proof of funds for the closing,
he actually needs the money itself for the closing.

Speaker 2 (01:29:18):
Yeah, well, what nerve do they have of keeping his money?
What are they saying?

Speaker 5 (01:29:22):
Well, so Daniel over at Chase, he said, he's getting
right on this. He's gonna have this team investigate this.
They're gonna call William, they're gonna get his details such
as account number, branch information, that sort of stuff, where
the money came from, where it's going. And so this
guy actually, you know, I've had experience with deeply placed

(01:29:43):
sources inside of bank headquarters, and in my experience, these
people are pretty sharp, and they don't waste time, and
they're actually anxious to get matters resolved.

Speaker 4 (01:29:52):
So I have really high hopes for William.

Speaker 2 (01:29:54):
For William, here, what is Daniel's what is his position?

Speaker 5 (01:29:59):
He is pressed relations for their consumer banking division, Okay,
and he's somewhere in New York, which I assume is
the headquarters of Chase, right because Chase used to be
Chase Manhattan Bank, So.

Speaker 4 (01:30:12):
He's definitely got the reach.

Speaker 2 (01:30:14):
No, but if banks are going to do this in
general called d banking, they should have they should open
up communication more so than ever. All I know is
if I found my account frozen, I would be shocked
and I'd say what is going on? And if all
they have to say is it's under investigation, I mean
that just doesn't cut.

Speaker 7 (01:30:33):
It's unsatisfactory.

Speaker 5 (01:30:35):
Right, That doesn't tell me what I want to know
about the one hundred grand that's frozen.

Speaker 2 (01:30:40):
Yeah, it bothers me.

Speaker 4 (01:30:41):
It needs to be resolved right now today, right.

Speaker 2 (01:30:45):
And so anyway, we're glad we found someone responsible at
Chase who said, look, we'll take a look at this.
But I have to tell you it's not an isolated
event with Chase. It happens more and more these days.
And I don't get why they get to do that.
And they do it without any impunity at all, nothing,

(01:31:06):
They don't have to answer to anyone. And you know,
I will tell you that the Consumer Finance Protection Bureau,
which is all but shut down now under Trump, and
I know that Doe said there was a waste of
money and all that, but they used to look into
stuff like this. Now I don't know what they're doing nowadays.
As I said, this is an organization I think was

(01:31:29):
doing some good and I don't know if they still are,
but I'll look them up. But the Consumer Finance Protection
Bureau would chastise banks for doing this, And we have
to have more. We have to have something done by
the government where a bank can't just go in and
debank you and all of a sudden you're left there
without anywhere to go, no one to complain to, and

(01:31:51):
your money's gone, your money's frozen. You can't get access.
This guy wants to buy a house and he can't
get access to his money.

Speaker 4 (01:31:58):
Not just wants he's under contract.

Speaker 5 (01:32:00):
The closing is next week, and if you don't follow
through the closing, you can lose your deposit.

Speaker 2 (01:32:05):
Think about this, Think about it if it happened to
any one of us, What would you do? What would
you do if all of a sudden you go to
open to do something with your account and it's closed
or it's frozen and they say it's under investigation. Well,
what does that mean? What does that mean? It's under investigation?
By the way, Compass Insurance Group will do an insurance

(01:32:30):
check up for you, free of charge, and it's totally
honest and unbiased. They'll let you know if you have
a great deal, or if you can find better deals,
if you're under insured, if you're overinsured, maybe you're paying
too much. It's the Insurancehelp Center dot com. Three oh
three nine nine six nine thousand. Three oh three nine
nine six nine thousand, Go with a sure Thing Denver's

(01:32:58):
Best Rufer excel dot com. You don't pay a cent
until you're content time for an insurance check up free,
no obligation in comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three all three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand

(01:33:20):
the real estate Man dot com to list your home
with Remax Alliance three all three nine two zero sixteen
twenty two Time Tom Martino here three all three seven
one three talk three oh three seven one three A
two five five. Nick Gravina from Grina's Windows signing Doors

(01:33:45):
nine to fifty West Evans. We finally have a little
break in the calls. By the way, if you want
to give us a call, we'll take your calls right away,
answer questions. We will solve problems if we can. Sometimes
we just tell you, you know what our perspective is on it,
and since we've seen so many problems, we're able to
give a really good perspective. Uh And sometimes just getting

(01:34:06):
feedback from us is enough to solve the problem. Of course,
when we have our deputy start calling people, it tends
to move the needle a bit. So you can trust
the show to get results and give us a call
now or any time until two o'clock right now, and
then you can call twenty four to seven right now,
you can call three oh three seven one three talk

(01:34:26):
seven to one three eight two five five. You can
call three oh three Martino, three oh three six two
seven eight four sixty six and you can call that
number twenty four to seven, three oh three Martino. So
a Nick Gravina. As far as windows, I don't imagine
there's much you can do in the winner do you do?

(01:34:47):
Do you replace windows all year all year? Really?

Speaker 7 (01:34:50):
Yeah? Very cool.

Speaker 18 (01:34:52):
Yeah, we may lose like five or ten days a
year because of weather day like today, but then tomorrow
will be fine.

Speaker 2 (01:34:59):
Right, so you're able to to obviously do that. And
right now? Do you find that people said, I had
a text here and they're doing windows and they were,
they were they're thinking about doing windows, and they want
to know about triple glazing, and they they thought that
they even heard there was going to be four there
there are some manufacturers thinking about four panes of glass.

(01:35:20):
Do extra panes of glass really add that much to efficiency? It? Can?

Speaker 8 (01:35:24):
It?

Speaker 2 (01:35:24):
Really?

Speaker 7 (01:35:24):
Can? You can?

Speaker 2 (01:35:25):
Yep? What with the air spaces in between? Is that
what does it?

Speaker 18 (01:35:29):
Yes, it's also the spacing between the air spaces, so
you know, it's a combination of all that.

Speaker 2 (01:35:34):
And again, so the double pane windows, are you doing
mostly double or triple right now?

Speaker 7 (01:35:41):
We've probably been doing a lot more double lately.

Speaker 19 (01:35:44):
Triple Again.

Speaker 7 (01:35:45):
Last time I was on, I was talking about vacuum
glass just came.

Speaker 2 (01:35:48):
Out and what's vacuum glass.

Speaker 18 (01:35:50):
Vacuum glasses a very thin i G unit where they
actually suck all the dead air out and they have
pillars in it, and it's.

Speaker 2 (01:35:58):
And the pillars keep the glass, the glass.

Speaker 7 (01:36:00):
Intact from concaving.

Speaker 18 (01:36:01):
Yeah, but really, because it's true that air like space,
the efficiency behind it is actually really amazing.

Speaker 2 (01:36:07):
Really, so it's it's it's space, it's vacuum. They take
all the air out, yep.

Speaker 18 (01:36:13):
And it's it's crazy technology, very cool, very cool.

Speaker 2 (01:36:17):
And do they do any coatings on it or like
any heat.

Speaker 7 (01:36:19):
Mirror or what not? Heat mirror, but they'll do low
E coatings.

Speaker 2 (01:36:23):
What exactly is a low e low E coating? What
exactly does that mean? Is it a spray on? Does
it go in at the factory? What what is low e?

Speaker 7 (01:36:31):
So lowly is low emissivity glass?

Speaker 2 (01:36:34):
So what does that mean?

Speaker 7 (01:36:35):
It's a silver oxide is what we use.

Speaker 2 (01:36:37):
So it's basically like does it reflect?

Speaker 18 (01:36:40):
Yes, it's like tenfoil in your windows that you can
see through, so really what heat?

Speaker 7 (01:36:45):
But you can see through it.

Speaker 2 (01:36:47):
So it reflects to the outside correct as opposed to
the inside A little bit of both yep. So it
keeps heat in when you're supposed to keep heat in, right.

Speaker 7 (01:36:57):
And there's coatings for that too that help with that.

Speaker 18 (01:37:00):
An internal surface, there's sprawn surfaces, there's double coat, triple coats.

Speaker 2 (01:37:05):
Somebody wants to know about painting vinyl they've had for years.
Can you paint vinyl? Will it adhere to vinyl or not?

Speaker 7 (01:37:13):
You can? I strongly advise against it.

Speaker 2 (01:37:16):
Why is that?

Speaker 7 (01:37:17):
Usually if it's.

Speaker 18 (01:37:18):
A white window now and you want to go darker,
those windows usually weren't made for that. They do have
factory finishes that are made for that now. They do
have vinyl.

Speaker 7 (01:37:26):
Safe paints they can try.

Speaker 18 (01:37:29):
But if you paint it, usually the manufacturers can to
avoid any warranty you still have.

Speaker 2 (01:37:33):
Well, if you still have one, But what what are
the what are the warranties available on windows that people
would still have. Do they have lifetime warranties? Most of
them have lifetime online, what on the on the IGU,
the insulated glass unit, or on the frame, the hardware.

Speaker 19 (01:37:45):
Or what all of that.

Speaker 7 (01:37:46):
Usually on a vinyl window.

Speaker 2 (01:37:48):
You have, you have windows that are literally guaranteed.

Speaker 7 (01:37:51):
For life from the manufacturer.

Speaker 2 (01:37:53):
Really does that extend to the other owner?

Speaker 7 (01:37:57):
Some of them do.

Speaker 18 (01:37:57):
Some of them have a double lifetime warranty, some of
them have transferable.

Speaker 2 (01:38:02):
Troy, Welcome to the show. I'm Tom Martinez. What's going
on with you? Troy?

Speaker 4 (01:38:08):
Hey?

Speaker 6 (01:38:08):
Tom, hey man, what's happened?

Speaker 9 (01:38:10):
Long term care insurance? So I've heard about, you know,
long term care insurance as a writer on an annuity.
Uh I really want to pick your brain on long
term care insurance in general. Whether so, yeah, Okay, I'm

(01:38:33):
pretty pretty well off. I've got a really good good Uh.

Speaker 2 (01:38:41):
Yeah, Troy, let me let me explain to you a little.
Let me just first of all, you use the right term.
The long term care writer on an annuity is just
that it's not long term care insurance. All it does
is doubles the payment that you're going to get with
that writer. So it is insurance, but it is a

(01:39:01):
double payment, and that's called a writer. Long term care
insurance can come in a number of flavors. Long term
care insurance can come as a monthly payment as well
just a monthly payment, or it can come as like
an insurance where it pays and you have some copays,

(01:39:23):
and it really depends on the kind of insurance policy
you buy. Now, it's really an interesting question. Is it
worth it? Well, let's put it this way. It depends
on your life situation. Okay, you have a four oh
one K. Right, how old are you?

Speaker 9 (01:39:43):
I'm sixty three and I've got a very significant amount
in my.

Speaker 8 (01:39:50):
IRA.

Speaker 2 (01:39:52):
Okay, what a significant amount? I'm just curious. We don't
know who you are, so it doesn't there I can
give you some straight advice on this. How much do
you have?

Speaker 9 (01:40:00):
Let's stay one point five mil?

Speaker 2 (01:40:02):
Okay, now one point five You built that up over
the years and you're furrowing k. What I don't recommend
you do is I don't recommend that you simply spend
it down. Okay, it's not terrible if you have the
right investments. But many times, as you get older, and

(01:40:25):
again I want to stress this, as you get older,
an annuity can make sense because you're not you don't
care about the limited upside potential but you do care
about the guarantee, and you do care about income. Okay,
And if you're getting later in life and you have
a lump sum of money, it's not bad keeping some

(01:40:47):
of that for emergencies and for liquidity, but then having
some in an annuity. I don't recommend personally annuities when
somebody's forty and fifty years old. In fact, I don't
think people should start look at annuities until they're older,
because that's what they're made for. Guarantees. You limit yourself
too much in your younger years, just way, way too much.

(01:41:09):
And again I say this because it's the truth. You
have very limited upsides. You have no liquidity, and at
forty or fifty I wouldn't recommend it. But you're getting
to an age where you get this lump sum and
you might want to be looking into at least part
of that to annuitize it so you have some guarantees.

(01:41:32):
What I don't recommend for someone like you is long
term care insurance itself. If you have that much, I
think that you could easily have an investment account along
with an annuity, and you could probably care for yourself
very well with that amount of money. There are some
new investment products by the way that mimic annuities, but

(01:41:55):
they're totally liquid. They limit your downside potential. It's a
buffer to where you can get like ten or twenty
percent protection downward and you get a limited upside. But
it's more of a guaranteed product. You got others that
return enough money that when you're starting to retire, in

(01:42:18):
addition to anything you might have annuitized, you would have
enough money to keep paying bills. So you've got to
keep some in growth and you keep some in guarantees
as you get older. But long term care insurance is
a very special animal and it's usually it is very expensive,

(01:42:40):
and it's very limiting. To be long term care, there's
certain life if you look at the terms and conditions,
they're very weird, like you have to lose certain abilities
for a certain amount of time. And also some of
them are not open to just paying any amount, They

(01:43:04):
only pay approved amounts. So the most important thing about
long term care is the policy itself. You go to
the exclusions and start drilling holes in it. We don't
have anyone specifically we refer people to for long term
care because it's such a highly specialized form of insurance.

(01:43:29):
I think we need to start thinking about it though,
because I think more and more people are asking about it. Troy,
right now, your fore right now, your fore one care.
Are you still working?

Speaker 9 (01:43:43):
Yeah, I'm still working. I'm building a new business and
so I'm heavily invested in dividend paying. So the downside
an annuity is the guarantee three percent. Well, I'm making
everything I invest in is more.

Speaker 2 (01:44:04):
Yeah, but they usually they usually make more. They usually
make more than the guarantee, but they are limited on
upside beyond the cap. Hang on, I gotta take this break.
We'll be right back. Go with a sure thing Denver's
best roofer Excel Roofing dot com. You don't pay a

(01:44:25):
cent until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass insurance paying too much
your coverage at dozens of insurance companies find out now
three oh three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with

(01:44:46):
Remax Alliance three oh three nine two zero sixteen twenty two.
Hi Tom, Martino, you're a troubleshooter. Three O three seven
one three talk seven one three two five five try.
I just want to finis with you, and I want
to mention something. A lot of people get on Medicaid
for long term care. And I'm not saying it's good

(01:45:08):
or bad or indifferent, but what they do is they
spend out in their estate on purpose and then depend
on Medicaid. Again, I'm theoretically opposed to people with money
spending down their estates and then letting the taxpayers take
care of them, but a lot of people do that.
One thing I want to tell you, if you have
long term care in place insurance, you're not going to
be able to do that. Not that you would, but

(01:45:30):
you're not going to be able to. Also, many long
term very seldom do long term care insurances have premium stability.
You normally can't get a fixed premium. So if you're
going to get one, look for one with a fixed premium,
and then if you don't use it, look for one
that will get that money back to you in some way,

(01:45:52):
shape or form and a life insurance benefit or some
other way. I would not pay just for straight long
term care insurance the way it is now. We got
more coming up. Go with a sure thing Denver's Best
roofer Excel Roofing dot com. You don't pay a cent
until you're content. Time for an insurance checkup free, no

(01:46:14):
obligation comparison call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three all
three seven to seven to one.

Speaker 14 (01:46:23):
Help.

Speaker 2 (01:46:23):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hey Tom Martino here, Deputy BO, you
have another follow up in this is uh yeah called

(01:46:46):
it came in.

Speaker 23 (01:46:47):
Yeah, if you recall it. Call came in on November fourteenth, Friday, Alicia,
I believe it's her cousin.

Speaker 2 (01:46:55):
A seventy seven year old cousin in an assisted living facility.
She broke her hip and she said seven other people
fell and had injuries within forty eight hours. What else
did she say?

Speaker 23 (01:47:08):
And that that the facility, the courtyard's mountain view is
a deplorable feces on the wall, things aren't cleaned up.
The inmates I'm sorry, not inmates, the resident patients. The
patients cannot get cannot get access to water.

Speaker 2 (01:47:29):
So what I did?

Speaker 23 (01:47:31):
I went over there twice. I went over there last
Sunday and a couple sundays ago. I was able to
get into the memory care and to the assisted living
facility and to the I think Alzheimer unit. I walked
and talked to some of the residents.

Speaker 7 (01:47:47):
They do you did.

Speaker 2 (01:47:49):
A surprise You did a surprise visit. You didn't tell
anyone you were going. That's good.

Speaker 23 (01:47:53):
I would have told them who I was. They would
have shut the doors.

Speaker 1 (01:47:56):
So I went.

Speaker 2 (01:47:57):
What happened? What happened?

Speaker 23 (01:47:59):
The place is very nice.

Speaker 1 (01:48:01):
Uh.

Speaker 23 (01:48:01):
The reason they don't have they can get water. They
just have to ask for water. They said. They do
not do not have water dispensers there because they are
afraid of people falling trying to get the plastic cup
and dropping it. The cafeteria is nice. I thought it
was spotless. I could not see any evidence of injuries,
uh deplorable conditions. In fact, shoot, I would probably uh

(01:48:26):
retire there. So I went and then went another time.
Went both weekends and just double check so if anyone
else has anything to say about it. Give us a call,
but I think her claim is totally unfounded. Wow, the
courtyard at Mountain View and that there's a very nice facility.
Facility you just have to That's very nice of you both.

Speaker 2 (01:48:47):
It's very nice of you to follow that up like that.

Speaker 23 (01:48:51):
I want to be sure because I don't like older
people getting taken advantage of like that.

Speaker 2 (01:48:57):
All right, So, uh, this this is for Nick Gravina.
Gravina Windows, Siding and Doors, nine to fifty West Evans.
They want to know about front doors. What do you
recommend these days? I know there's several choices. You got
metal doors, right, yep, that's the hollow court. Well, it's
it's phone core, right, everything's pretty much phone cor now
everything is. But you can still get just wood doors,

(01:49:20):
right wood?

Speaker 19 (01:49:20):
Yeah, straight wood doors yep.

Speaker 2 (01:49:22):
Now, how do straight wood doors hold up? In Colorado?

Speaker 18 (01:49:25):
They hold up if you maintain them. That's the problem.
A lot of people do not maintain them.

Speaker 2 (01:49:29):
And maintaining means maintaining. I mean, you can't just do
it every five years, right what.

Speaker 19 (01:49:35):
Every year to two? You had to put some type
of new code on it, you know.

Speaker 2 (01:49:40):
Okay, And if you're going with a solid wood door,
do you recognize do you recommend a thickness for that?

Speaker 18 (01:49:48):
I mean most residential doors are inch and three quarter
on the okayterier. You know, they do have tune a
quarter which is a little extreme, or if it's super huge.
Possibly We're doing tons of fiberglass doors these days.

Speaker 2 (01:50:00):
Talk about fiberglass doors. Somebody asked about that, or the
same person asked about fiberglass. What's their store? They're They're
just good indestructible doors, right.

Speaker 18 (01:50:10):
Fiberglass doors are pretty bulletproof, yep.

Speaker 2 (01:50:14):
And their phone core, their phone core, their fiberglass on
the outside hand inside. And then when you paint them,
are they painted at the factory or do you paint
them on site? How are they put up?

Speaker 19 (01:50:26):
Either way, we have both options.

Speaker 2 (01:50:28):
So you can get them unpainted and paint them. How
do those finishes hold up as opposed to a factory finish.

Speaker 18 (01:50:34):
I think the factory finishes are usually better. It's done
in the consvironment, usually some type of electronics where you know,
if we have our guy come and do it, it's
still in the field paint. And then again the quality
of the paint that you pick obviously determines how well.

Speaker 2 (01:50:48):
But you're doing a lot of fiberglass. Now can you
get everything in fiberglass, the double, the single, the the
most get it?

Speaker 7 (01:50:57):
Yep. We even have a wood grain steel door to
really yep.

Speaker 2 (01:51:02):
So that's a wood grain in the in the metal itself.
It's not a it's not like a it's it's actually
embossed kind of.

Speaker 19 (01:51:10):
Yeah.

Speaker 2 (01:51:11):
Actually, so you've run your hand over it and it
it feels like you're you're over grain.

Speaker 7 (01:51:17):
Yep.

Speaker 18 (01:51:17):
And then most fiberglass, there's tons of grains for cherry, mahogany,
naughty alder.

Speaker 2 (01:51:24):
So you can get different finishes for different woods make
out of out of uh, fiberglass.

Speaker 18 (01:51:30):
Yeah, people get, you know, not confused, but they can't
believe doors are fiberglass when they're stained.

Speaker 2 (01:51:35):
What about carbon fiber?

Speaker 7 (01:51:36):
They don't.

Speaker 2 (01:51:36):
You don't bother. That's too expensive. I would imagine a
whole door like that, right. But so when you get
a fiberglass door, what is the side light or the frame?
Is that usually fiberglass to or is that wood?

Speaker 18 (01:51:47):
Yep, it's the same chooses, are the same material. Is
you get a fiberglass intry door, you're getting a fiberglass sidelight.
If you're getting to steal intry door, you're goting to
steal sidelight.

Speaker 2 (01:51:55):
And then the frame itself that's still wood. Right.

Speaker 18 (01:51:58):
A lot of them now are become composites, kind of
like a trucks type material.

Speaker 2 (01:52:03):
Oh really, so there's no maintenance on that either.

Speaker 19 (01:52:06):
Well, there's still maintenance. But what but you don't have
the rot okay? Right?

Speaker 18 (01:52:10):
So, I mean some if you paint or stand it
doesn't mean you only have to paint it once. You know,
you still got a paint it, right, But again, you
don't get that rod at the base?

Speaker 2 (01:52:18):
Where do you have do you have? How often do
you have to calk? Really? I mean if you're looking
at a front door, you do it when it needs it, right,
I mean there is no real interval, is there?

Speaker 1 (01:52:30):
Right?

Speaker 20 (01:52:30):
Yeah?

Speaker 18 (01:52:30):
You could have a black door that faces west and
you may have to do it twice a year. You
could have a white door facing the north with an
overhang and you may not have to touch it for
twenty years.

Speaker 2 (01:52:39):
And by the way, when it comes to cock, don't
ever believe there's no such thing as a twenty year cock.
I don't care who. There's no such thing that I know.
They say it on the package twenty year cock. I mean,
come on, what does that mean? What does that mean
to a twenty year cock? I often wonder why it
all shrinks it. There is no way you're gonna put

(01:53:00):
calk on something and have it last for twenty years.

Speaker 19 (01:53:05):
And actually I'm going to disagree with you.

Speaker 18 (01:53:07):
If it's come on, if it's applied correctly the way
the manufacturer wants it, it can happen.

Speaker 7 (01:53:12):
A lot of people don't know how to apply it correctly.