The Troubleshooter 12-16-25

Episode Transcript

Speaker 1 (00:00):
Yea ripped off news, so you don't have to come running.
Just as fast as we can shoot is gonna help.

Speaker 2 (00:17):
Come six is the Troubleshooter Show, No, Tom Martinez.

Speaker 3 (00:24):
Welcome, Welcome, my friends to the only show of it's kin.
We're here to solve problems, answer questions, take complaints. My goodness,
we're here to make your life a little bit better.
If you've been ripped off, I want to hear from you.
I love going after the bad guys.

Speaker 4 (00:39):
You realize we've been doing it now, My goodness.

Speaker 3 (00:43):
Time started over forty five years ago, just here in Denver,
and we're still here kicking ass every single day. Maybe
a bad contractor has got a hold of your money
and never showed up to do the work. Maybe a
bad landlord. You haven't had heat or hot water for
a while, Well, you name it. We get directly involved
neighbor disputes, education across every plane you can imagine. In fact,

(01:08):
today we're gonna be talking about homes. What do I
mean by that? Buying and selling homes in Colorado? Frank
Durand the real estate man joins me and Stephanie Thomas.
Stephanie is up in the Pike's Peaker region. One of
the best realtors I've known ever in that region. In fact,
I'll say this, I've known Stephanie personally for well over

(01:30):
twenty years. Frank Durant, I've known well over fifteen years.
He has helped us out, meaning Suzanne and myself, numerous
times buying and selling property. So any questions you have
in the real estate market, I'd love to hear it.
Three h three seven three eight two five five three
zero three Martino. Now I got to bring something up

(01:51):
real quick that happened yesterday. And I'm dumbfounded. I think
I missed something yesterday. And Donald, I promise I'll go
to your warranty issue a minute. By the way, we've
got three lines open. Three oh three seven one three
eight two five five three oh three Martino, this one's
bugging me. Yesterday we had a caller in the morning.

(02:13):
He has a hotel or that.

Speaker 5 (02:15):
Was Dane down in the Springs.

Speaker 3 (02:17):
Dane was in a motel in the Springs. Yep, tell
me what you make of this, Stephanie, tell me what
you make of this.

Speaker 4 (02:25):
Frank.

Speaker 3 (02:26):
He calls us from a hotel he got evicted from
his apartment. Him and his wife, and he's talking about
a year and a half ago.

Speaker 4 (02:36):
Okay, he just got evicted.

Speaker 3 (02:37):
From one apartment in the last month or so, but
a year and a half ago he got evicted from
another apartment.

Speaker 4 (02:44):
Okay.

Speaker 3 (02:45):
Now they're in a motel in Colorado Springs and like
a lock today.

Speaker 6 (02:49):
In Express Mark with four kids ranging from like four
years old to twelve years old.

Speaker 3 (02:55):
So I basically told him he wanted to focus on
something that happened a year and a half ago. Why
they got evicted from this apartment a year and a
half ago, and that's all he wanted to do was
focus on.

Speaker 4 (03:09):
So it was kind of funny, even Dmitri.

Speaker 3 (03:11):
At one point, Deputy d said, you got to focus
on what's going on now, and I kind of jumped
on that bandwagon. I really did. And then at the end,
I felt so bad for the kids. I said, you
know what, you need to get your life back together.
Hopefully someone's listening, maybe we can find you an apartment.
But he was still fixated on something that happened a

(03:34):
year and a half ago at a different complex. I mean,
it's just baffling to me. He had two evictions within
a year and a half two years and he wasn't
even focusing on the recent one. He was focusing on
some conspiracy from the other one. But at the end
of the call, I said, I said, you know what,
Suzanne and I would.

Speaker 4 (03:53):
Love to buy your kids some gifts for Christmas.

Speaker 5 (03:55):
Yeah.

Speaker 3 (03:56):
So Suzanne reached out after the show and texted him
and said, well, actually, I want you to read the texts.

Speaker 1 (04:02):
Yeah.

Speaker 6 (04:03):
So, Mark, I mean when we sat down last night,
I started thinking, and there are seven to twelve years old,
and I'm like, what do we know about buying for
a twelve year old girl these days?

Speaker 7 (04:10):
Right? Thikes?

Speaker 6 (04:11):
Has So I just said to you, look, maybe we
should just get a gift card, send it to them
and let the parents pick out the.

Speaker 3 (04:18):
Press figure, kid figure one hundred bucks a kid four
under bucks. Yeah, you know what, We're blessed, We're good,
So let's do it.

Speaker 6 (04:25):
So I'm like, Dane, Sue's here with Tom Martino show,
would you prefer an Amazon or Walmart gift card via
email to keep to get the kids some Christmas presents?

Speaker 5 (04:35):
Want me to read his response?

Speaker 3 (04:36):
So listen to this response. And this is where I
think I messed up yesterday. It has nothing to do
with buying the kid's presence, but I went back. Listen
to this response, He says, Hi, this is last night.

Speaker 6 (04:47):
Hi, sus thank thanks to you both for hearing my call.
At the same time you didn't hear my call. I
reached out because they're hiding some kind of fraud. I
was hoping you would expose no conspiracy. No, as far
as the gift cards, we are okay, but would welcome
some assistance and building. Listening to your program today gave
me an idea to build on.

Speaker 5 (05:09):
So thank you for that.

Speaker 3 (05:11):
What do you guys make of that? And what is
this fixation from a year and a half ago. Here's
what I want to do, Suzanne. I literally want him
back on. I am going to shut up and listen
to what he's talking about from a year and.

Speaker 4 (05:26):
A half ago. Now.

Speaker 3 (05:28):
I hope, I truly hope there's something there. I don't
think there is Ooh, I think I don't know what
he's focused on, nor do I know what good it
does in his current situation.

Speaker 4 (05:41):
I can't get the two to equal in my head.

Speaker 3 (05:44):
But maybe I didn't give him the opportunity to explain.

Speaker 4 (05:48):
That's possible because a lot of times all of us
have humans.

Speaker 3 (05:52):
Once we think we understand something, we think we understand something.
But Frank, what do you make of just a little bit.
I told you you you're a good judge of character.

Speaker 8 (06:04):
You know, Mark, my grandfather he used to tell me
a broken and a contrite heart God will never despise,
meaning that whether you're well off rich or you're struggling financially,
when you have a humble heart, that'll never come back
bad against you. And sometimes we get in these tough situations.
I've been in tough situations Mark, you know, of course,
and I think having a humble heart and just being

(06:26):
thankful when someone blesses you, there's something good about that.
I think, if you're living in the past, you're never
gonna go forward.

Speaker 9 (06:33):
And that doesn't sound to me like we're going forward.
We're living in the past.

Speaker 3 (06:36):
I love, I really do want to give this guy
the opportunity. So Suzanne, reach out to him. You kind
of between the eyes with this, didn't I?

Speaker 5 (06:45):
Yeah, Okay, no, I know it was.

Speaker 6 (06:47):
And then I just texted him to see if we
could get him on here this morning.

Speaker 3 (06:50):
Chances of six people living in a motel in Colorado
Springs because they were evicted. Turning down gift cards is
just in I couldn't believe it, which told me there
must be something really really bothering them. Whether it's whether
it's real or not, really has nothing to do with anything,

(07:11):
because it's real to them.

Speaker 4 (07:13):
So we've got to get to the bottom of it.

Speaker 5 (07:15):
Mark when it comes to those kids.

Speaker 6 (07:16):
You know, like growing up, I lived in churches and
we were homeless a lot. Not like living in car homeless,
but we were homeless a lot.

Speaker 4 (07:24):
It's pretty damn close.

Speaker 6 (07:25):
Five of us kids with my parents in this little
room in a church in Oklahoma or Missouri and wherever
it was.

Speaker 5 (07:33):
It's that's a lot. I feel so bad for those kids.

Speaker 3 (07:37):
Yeah, it's unbelievable, and you know, I thought maybe I
still want to get them some gifts, but I was
just I was amazed by that. Tex Stephanie, real quick,
what are your thoughts on it? I'm just total. You
didn't hear the call yesterday. You just heard me recap.

Speaker 5 (07:52):
I did not hear the call.

Speaker 10 (07:53):
But you know, there are some organizations in Colorado Springs
that assist families like that with guts they want nothing,
But I wonder if they already took place because a
lot of them don't want you to necessarily double dip.

Speaker 4 (08:03):
The guys had a job too.

Speaker 3 (08:05):
He's an electrician. Okay, it's not like I know I'm
dumbfounded by it. I want to understand it. I want
to be able to sleep knowing that I at least
dived a little more. We had an email and I
promise I'll get to the phones. Don Janelle, whoever's on three.
We had an email about three weeks ago.

Speaker 4 (08:25):
They came in and.

Speaker 3 (08:26):
The guy said something. He goes, wow, man Mark was
on fire today. He was troubleshooting. He goes, that was
like old school or something like that. And I really
didn't know what he was talking about. So I went
back and listened to the call. You know, sometimes all
the calls just meld together. It's just the way it was.
And it was a woman that was getting four closed on.

(08:46):
And you remember this, Frank, because I called you up.
We figured out a direct path for a bankruptcy to
get her out of this horrible sale she got herself
into on this house. She was basically selling her house
for nothing. I mean she was getting ripped off left
and right. And it took an hour or two. But
we really, between two attorneys, Frank durand the real estate

(09:08):
man and some listeners, we got to the bottom of
it and we had a perfect path for and that
I loved. I loved hearing that from that emailer. And
then yesterday this one just started bugging me. I'm like,
maybe I missed something, Maybe there's something that did happen
a year and a half ago. But we're gonna find out.
We're gonna get him back on hopefully, and go from there.

(09:30):
Hey don, what's going on with this extended warranty?

Speaker 11 (09:35):
So I bought this car in August? I bought a
from a third party and extended warranty from a company
called Premiere Auto Protect.

Speaker 3 (09:44):
Hey don, let me ask you. Hold on, let me
ask you a few questions. Where did you purchase the
vehicle and what is it?

Speaker 11 (09:51):
I purchased the twenty nineteen Ford Edge st from Auto Mark.

Speaker 3 (09:57):
In Aurora, twenty nineteen Ford Edge right.

Speaker 4 (10:02):
And then let me ask you this.

Speaker 3 (10:03):
Did you purchase the third party warranty from the dealer?

Speaker 12 (10:09):
No?

Speaker 6 (10:09):
I did not.

Speaker 4 (10:10):
Who did you purchase it through? Again?

Speaker 11 (10:13):
A company called Premiere Auto Protect? And it's layered with
all different kinds of companies, you know, administrators and blah
blah blah.

Speaker 3 (10:23):
How did you find them? Did you find them just
an advertisement on TV? Did you pay one amount like
three thousand dollars or do you pay a monthly amount?

Speaker 11 (10:34):
I pay a monthly amount. I did a Google search
and they came up with, you know, a really good rating.

Speaker 13 (10:40):
Blah blah blah.

Speaker 11 (10:41):
Yeah, and I thought, all right, they were They was
a decent amount, seventy eight dollars a month.

Speaker 14 (10:45):
But that's that's good.

Speaker 11 (10:48):
All right?

Speaker 3 (10:48):
Hold on a second, Hold on a second. I'm going
to try to I got to take this break. I
got Shannon yelling at you. But here's the bottom line.
I am dying to know what happened. Pre existing condition?
That's probably where or we're going with this. Is it
truly a pre existing Did they deny coverage? That and
a lot more, including Dane, Suzanne did get on in

(11:10):
Janelle with another engine issue?

Speaker 4 (11:12):
What is it?

Speaker 15 (11:13):
Card?

Speaker 3 (11:13):
Day to day one line open three oh three, Martino.

Speaker 16 (11:22):
Go with a sure thing Denver's Best Roofer Excel roofing
dot com.

Speaker 17 (11:26):
You don't pay a cent until you're content.

Speaker 16 (11:31):
Time for an insurance check up free, no obligation in
comparison call Compass insurance paying too much your coverage at
dozens of insurance companies.

Speaker 18 (11:39):
Find out now three oh three, seven to seven to
one help.

Speaker 16 (11:42):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 3 (11:53):
All right, three oh three seven one three eight two
five five three oh three, Martino, we got one line open.
By the way, I want to tell you about waterpros
dot net. In fact, this hour is brought to you
by Paulindegang at waterpros dot net. Here's what's phenomenal about him.
You ready, it's crazy. The same systems you buy from
other people for over ten thousand dollars, he sells for

(12:16):
less than forty six hundred.

Speaker 4 (12:18):
That's right.

Speaker 3 (12:18):
A whole house filtration system, no more forever chemicals or plastics,
no more chlorine, and a water softener for the entire house,
plus a reverse osmosis point of use at the kitchen sink,
all for under forty six hundred bucks.

Speaker 4 (12:36):
You got to go to waterpros dot net.

Speaker 3 (12:38):
Now, I'm not saying that would make a great Christmas gift.
But that could make a good Christmas gift. Let's get real.
I mean, I'll tell you this, and I hate to
We're going to hop back to the phones. But one
of the things I realized when we bought our system
from Paul is how much Suzanne loved it.

Speaker 4 (12:56):
Now, Stephanie, I'll ask you, why do.

Speaker 3 (12:58):
You think Suzanne loves are waterpros dot net water system?

Speaker 5 (13:02):
It makes our hair look fabulous.

Speaker 4 (13:04):
It makes your hair look fabulous, Hollywood hair.

Speaker 3 (13:07):
Now, Frank in a million years, would you ever think
of that?

Speaker 18 (13:11):
Ever?

Speaker 3 (13:11):
Is a selling point for a dang water heater or
not a water heater, for a water filtration and softener.

Speaker 8 (13:18):
Well, for my wife, I think that would work out
pretty well. It's nuts I would catch her attention.

Speaker 3 (13:22):
I would have never have known that. But truly, it's
half the price of the other people. They got a
great deal going on for the rest of the year.
Waterpros dot Net. Now, I'm gonna hop right back to
don so. Don what happened? You bought this warranty and
you bought it from Premiere Auto Protect. You're paying about
seventy nine to eighty bucks a month. I assume you

(13:42):
had a problem with your twenty nineteen Ford Edge.

Speaker 4 (13:46):
What was the problem you had?

Speaker 11 (13:48):
So the transmission started having a hard shift and missing
gears right after the servicing?

Speaker 4 (13:56):
How many miles? How many?

Speaker 9 (13:58):
Oh?

Speaker 4 (13:58):
Wait a minute, hold on now, I got two quids.
But how many miles?

Speaker 11 (14:01):
Seventy two thousand miles? Seventy two thousand?

Speaker 3 (14:04):
How many miles did you put on it before the
transmission problem?

Speaker 11 (14:09):
Probably three or four thousand miles.

Speaker 4 (14:12):
That's it.

Speaker 3 (14:12):
Then all of a sudden it's acting crazy. It's missing
gears right now? You said after a service? Pardon me,
you said, after a service.

Speaker 7 (14:25):
Yeah, they did a.

Speaker 11 (14:27):
The transmission fluid and filter.

Speaker 3 (14:29):
So you drive it four thousand miles, they do the
fluid and filter. Then all of a sudden you start
having these issues. Correct now, I would think that maybe
someone put the wrong fluid or screwed that up.

Speaker 4 (14:44):
Did you go down that hole at all?

Speaker 13 (14:48):
I did not.

Speaker 11 (14:49):
I went into the Castle rock Ford and they said,
you know, you can never tell what will happen when
you service a transmission. Sometimes it has problems afterwards, which
I thought was an odd response. I brought in my
extended warranty contract and gave it to them, and they
filed the claim. So two months later, I still don't

(15:10):
have my car because the warranty company is only authorizing
them to go to a Junkyard and buy a Junkyard
transmission rather than an OEM or a rebuilt transmission with
a warrant.

Speaker 3 (15:26):
Okay, I hate when I'm the bearer of bad news,
But let me tell you what that warranty company.

Speaker 4 (15:31):
Owes you and what I would love to do.

Speaker 3 (15:34):
Honestly, I would love if you would send me a
copy of the warranty or the service contract so I
couldn't look at it and find the exact language in
your agreement with them.

Speaker 4 (15:46):
So if you can send that in a PDF, I
would love that.

Speaker 3 (15:48):
But they only owe you, most likely without looking at
this aftermarket warranty, they.

Speaker 4 (15:56):
Only owe you what you had.

Speaker 3 (15:58):
A transmitter with seventy four thousand miles on it.

Speaker 4 (16:02):
Now.

Speaker 3 (16:03):
They should also have a dollar amount they're offering to
where maybe you could go to someone and get it
rebuilt and put a little cash into the game and
get a much better unit. Is that something you would
think about? But they don't owe you a new OEM transmission.
There is no aftermarket warranty I have ever seen in
my life. That says that they basically owe you a

(16:26):
like product. But I would love to look at your
actual agreement, your warranty, your coverage and show you the
exact words if it's there. Maybe I'm wrong, but I
can definitely look through it very quickly.

Speaker 11 (16:40):
Yeah, No, absolutely, And I did read it, and it
does say I'll read you the language. Go ahead quickly
and I will email this to you. Great, it does
say right here one second.

Speaker 4 (16:57):
You can paraphrase. I mean, what does it basically say,
I don't need ideas.

Speaker 11 (17:04):
We will reimburse you for authorized charges and pair replace
any breakdown of components specifically listed below.

Speaker 13 (17:10):
Blah blah blah blah blah.

Speaker 11 (17:11):
Yeah, the replace parts may be new, re manufactured, or
like timed quality at the sole discretion of the administrator. Yeah,
so that the paper will be verified by a nationally
recognized guys Mitchell end All Data.

Speaker 3 (17:26):
Well, that's exactly. You just read exactly what I was
telling you. I was going to find it there. I mean,
they're basically saying it's up to them. So I mean, really,
there's two ways to look at this. Did they give
you is it at that dealership? Where is it it's
at the dealers, and how much are they authorizing for
the repair.

Speaker 4 (17:42):
Just give me a dollar amount.

Speaker 11 (17:44):
I don't have a dollar amount. All I know is
is for one hundred dollars deductible on the warranty.

Speaker 19 (17:50):
Yeah, and they're telling me that.

Speaker 11 (17:54):
I'm going to owe another thousand dollars labor or whatever.
I'm not even It's so funny.

Speaker 3 (18:01):
I love balls like this because he really is surprised
about this. And Don, the reason I bring that up
is I deal with this every day these companies. I'm
going to bring up one of our experts. In fact, honestly,
I wish you'd get it over to Jefffick. But I
mean whatever, all he does is transmissions, Kimmera transmissions. He
lives and breathes them. He sells more transmissions, repairs, him,

(18:23):
everything than anybody I know. But Jeff, I want to
ask you something. Labor rate. Have you heard of Premiere
Auto Protect? Jeff, you're out there? Yeah, So they authorized
he has a twenty nineteen Ford Edge roughly seventy five
thousand miles, is that right, Don?

Speaker 12 (18:43):
Right?

Speaker 9 (18:44):
Yeah?

Speaker 3 (18:44):
So he's got roughly seventy five thousand miles nineteen Ford Edge.
He bought this warranty four months. It's two things for you.

Speaker 4 (18:53):
Jeff.

Speaker 3 (18:54):
He bought it and the car was fine for four months.
Then where did you bring it to get the transmission service?

Speaker 16 (19:01):
Don?

Speaker 11 (19:02):
Castle rock Ford?

Speaker 4 (19:03):
So he brings it.

Speaker 3 (19:04):
To Castle rock Ford for a transmission service. There was
no issue with the time, correct, Don. You just brought
it in for basically mileage related I guess why did
you get a transmission service?

Speaker 11 (19:17):
Because the warranty state that I have to maintain the
car pursuant to got it the owner's manual.

Speaker 3 (19:24):
And the owner's manual says get a transmission service at
that mileage.

Speaker 11 (19:29):
Yeah, I said sixty thousand miles. I had no evidence
that it was done prior to sixty thousand.

Speaker 4 (19:33):
I love this guy, Don, perfect carfact, so Jeff in.

Speaker 3 (19:36):
So, Jeff, he brings it in just to get it
done in order to stay up with this warranty.

Speaker 4 (19:41):
I mean, God, bless you man. That's unbelievable.

Speaker 20 (19:43):
Don.

Speaker 3 (19:44):
Most people don't read the language of what's actually needed
to be done in order to have coverage.

Speaker 4 (19:50):
So really that's great.

Speaker 3 (19:52):
I mean, I can't tell you how many calls I
take it don't go that way, But Jeff, right after
they did the service. Remember he had no problems up
to there. You know why he did it. He gets
the service done. Next thing, you know, explain what the
transmission was doing after you picked it up.

Speaker 11 (20:10):
So I started having hard shifts or misshift with the transmission.

Speaker 19 (20:15):
It seemed to get worse.

Speaker 11 (20:17):
I took it back to Castle Rock in less than
a week, and they basically said.

Speaker 7 (20:22):
Sometimes that happens. You know, you do a.

Speaker 11 (20:26):
Service on a transmission, you can never tell what will happen.

Speaker 13 (20:29):
Blah blah blah.

Speaker 3 (20:30):
So here's what I want to do, Jeff. I had
to put you on hold. I apologize, I got to
take this break. But first of all, I want to
know if that's a line of crap I thought with
these new modern transmissions. I don't know, and we're gonna
find out. But is that true if you dropped the
pan put a new fluid, you can ruin the transmission

(20:50):
because maybe something was already there underlining on the twenty
nineteen Ford Edge. I want to know that, Jeff, in
your opinion on a used transmission, is how much it
would cost him to come out of pocket with you
to get an actual rebuilt unit, because the warranty company
wants to go to the Junkyard.

Speaker 16 (21:14):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're contents.
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven to
seven to one help. You'll think you're his only customer

(21:36):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 3 (21:46):
All Right three oh three seven one three eight two
five five three zero three Martino, Jeff Vic Kimmeer transmission
I told you about on twenty nineteen. Ford Edge Premiere
Auto Protect the aftermarket warranty wants to put a used
transmission in and there was no problem with the transmission
until he had the service done. So the first question

(22:08):
to you, Jeff, is that possible. You go to Jiffy Lube,
you go to the dealership, you go to camera transmission,
you go anywhere. Transmission's working great, You have a service done,
and all of a sudden it's skipping gears and all
kinds of problems.

Speaker 15 (22:26):
That's not of cause. That bringing it in for it Now,
that's like changing your engine oil and developing a rot knock.
I mean, either's something was going to happen or they
did something wrong. It's one of the.

Speaker 4 (22:35):
Two, oh man.

Speaker 3 (22:37):
And if something was well, let's talk about a twenty
nineteen Ford Edge that we don't know the history on.
I mean, what kind of transmissions in there? What do
you know about that vehicle?

Speaker 15 (22:47):
There's the EF thirty five. They had two different power
plans in front of it. So I mean, anywhere between
eighty tow one hundred and twenty five thousand miles wouldn't
be considered as unusual to see.

Speaker 3 (22:56):
Failure, especially if there was never any transmission service done.
But I still find it Don when you say as
soon as you picked it up it started doing this.
Are you talking within like within a day or two?
How quick did the symptoms start? I'm sorry, Don, I
had you go ahead?

Speaker 4 (23:15):
Say it again? Say it again, Don, I missed you.
I didn't have you up.

Speaker 11 (23:20):
I said, within about two or three days it started
having a hard shift, sometimes missing a gear.

Speaker 3 (23:29):
So, Jeff, how would you possibly even go back in
time and tell if it was like the Well, okay,
let me ask you this, Jeff, what would do that
that a shop could do wrong?

Speaker 4 (23:38):
I don't care what shop it is. Could it be
the wrong fluid?

Speaker 3 (23:40):
What what could a shop do that would create that issue?

Speaker 15 (23:44):
Yeah, most definitely it could be the wrong fluid. It
could have been left underful, it could have been left overfold.
It can create all sorts of symptoms, you know, without
the vehicles to inspect it and verify that it actually
is a bona fide failure as opposed to something else
caused this complaint.

Speaker 7 (23:57):
I don't know.

Speaker 4 (23:58):
You know what, don I'm going to be very ho
this with you.

Speaker 12 (24:00):
Man.

Speaker 3 (24:01):
I already told you how the warranty is going to read. Jeff,
I do want you to go ahead and chime in
on that. Though it basically says we get to pick
rebuild new used OEM aftermarket, it's like everyone else ode.

Speaker 7 (24:13):
It goes so far.

Speaker 15 (24:14):
I mean, yes, they get to pick what they're going
to pay for, but that doesn't mean he has to
accept it. You know, if they're willing to chip in.
I mean that unit inside that thing, you know, it's
many many hours if you're involved in that and the
prices for the parts themselves aren't exactly that cheap, you know,
building it here in the house, he's going to be
looking anywhere from a low side of about sixty five
hundred to you know, a replacement cost that breaches a

(24:34):
little bit over ten uh So, you know, say they
were willing to chip in fifty five hundred, Well that's
not to him if he wants to chip in for
the betterment and get that that rebuilt or get that
replacement unit put in there.

Speaker 4 (24:47):
Don Are you going to be keeping this vehicle for
a whiles at your intention?

Speaker 11 (24:51):
Well that was my intention. Yeah, I mean I just
bought it.

Speaker 4 (24:54):
I would do this winter, don I would do this.

Speaker 3 (24:58):
I assume they did they ever get authorization to tear
it down?

Speaker 4 (25:01):
Do you know if they tore it down?

Speaker 21 (25:03):
Absolutely.

Speaker 11 (25:04):
They took it for a test drive and then subsequently
came back and said, we want you to tear the
transmission apart, show us the broken parts. Castle rock Ford
did that. They had an inspector come out a second
time see that there were broken parts within the transmission,
and you know, they dragged their feet as they typically do.

Speaker 13 (25:25):
And the next thing.

Speaker 11 (25:27):
I know is I get a letter from Castle Rock saying, look,
we don't advise this. We told them we don't advise it,
but they want us to buy a transmission from a junkyard.

Speaker 4 (25:39):
Yeah.

Speaker 15 (25:39):
I think your best bet is to find out what
the value is that they're going to contribute. Yeah, and
then pay for the better man, you know, and that
unit from Ford is gonna come with a three year
to one hundred thousand mile warranty.

Speaker 3 (25:51):
I still hate that idea. And well, I don't hate
that idea, Jeff. Don't get me wrong. That's the best
idea he has right now, or the best road. But honestly,
it irritates the hell out of me. They did the
transmission service, then two or three days later this problem
comes up, and yeah, I agree, though.

Speaker 15 (26:11):
Don it feels like a rub.

Speaker 3 (26:12):
It feels it feels horrible, and it's too late. Here's
the problem, don are it?

Speaker 11 (26:17):
Apparently is a problem that that model has a transmission issue?

Speaker 4 (26:23):
Yeah, Jeff said that. Eighty two, one hundred and twenty
thousand miles.

Speaker 3 (26:26):
Here's what sucks. I wish they didn't already tear it down.
Then we'd get it over to Jeff. He'd look at it,
he would deal with the warranty company, and then he
would give you options options like, hey, for another thousand bucks,
I can rebuild it or whatever the options are. I mean,
I would ask the people over there in Castle Rock
exactly that, how much.

Speaker 4 (26:47):
I wouldn't even do that.

Speaker 3 (26:48):
I would ask the warranty company, how much are you
putting up? Because I might spend a little out of
pocket to have it rebuilt or do something else. Right,
That's what I do. I mean, really, that's what I do,
and then figure it out. I think it sucks they
got the job, though, I'll be honest, I'm not saying

(27:08):
they did anything wrong.

Speaker 4 (27:09):
I have no idea.

Speaker 3 (27:11):
But if I brought my vehicle for a transmission service
based purely on maintenance and had it done in two
or three days later, it's running like crap, and it's
skipping and shifting hard and everything else, I would not
like these people.

Speaker 4 (27:24):
I simply would not like them. But I could be wrong, Jeff.

Speaker 3 (27:28):
If it is the wrong fluid or overfilled or underfilled,
how long does it typically take to start showing symptoms?

Speaker 15 (27:36):
Lill, It depends on the driving that would be done afterwards.
You know, when you get a good and hot it
could happened the same day, got it? So, I mean,
just as a measure of good faith, you know, if
he's going to go forward and pay for the betterments,
it might you know, it might also just hey, wink, wink, smile, smiles,
how about you at least get me at the cost
of that service back and put that towards repair.

Speaker 4 (27:54):
Yeah, that's true, but I doubt they do that. But yeah,
don I'd ask that.

Speaker 3 (27:58):
But honestly, don what you're facing as far as the
warranty company, it's shocking they're doing anything.

Speaker 4 (28:04):
So it's great, I mean, really it's great.

Speaker 3 (28:07):
I would get every nickel you can out of them
and then talk to the dealer about how much of
an up charge to get this done. And the other
thing I did want to tell you when it comes
to labor, Jeff, even you guys, you guys charge more
labor than what you're paid by most of these warranty companies,
don't you.

Speaker 15 (28:25):
Well, they'll go by districts or areas and they'll have
a maximum amount that they pay in the area.

Speaker 3 (28:30):
Yeah, which is ridiculous because like, what's the how much
in Colorado?

Speaker 4 (28:34):
If you can think of one.

Speaker 15 (28:36):
So well, last one I had they said they wouldn't
pay over one hundred and fifty in labor.

Speaker 4 (28:40):
Yeah, that's crazy seventy five. Yeah, and what's the average?
Though you're a little lower than the average.

Speaker 3 (28:45):
There's dealers out there that can be two fifty three
hundred probably quite frankly.

Speaker 15 (28:51):
A general repair shop is probably going to be a
higher labor rate than we are. Yeah, you know, most
general repairs are probably between one hundred and ninety five
and two oh five.

Speaker 3 (28:59):
Yeah, well, din you got any other questions. I think
he got a route in order to get it. But
if you can spend one thousand and two thousand out
of pocket and get it rebuilt with a good warranty,
I would go that direction.

Speaker 11 (29:12):
Yeah, it looks like that may be my only option.
I mean, I'm on a limited income. I'm on Social
Security and sixty eight with you know, well, and if.

Speaker 3 (29:21):
Something does happen to that, you still have that warranty
coverage you're paying, you might get another used one.

Speaker 4 (29:26):
I mean typically, is that how that would work?

Speaker 18 (29:28):
Jeff?

Speaker 4 (29:29):
If they put a.

Speaker 3 (29:29):
Used one in and six months from now it fails
and he's still paying his seventy nine bucks a month,
he just have another warranty claim.

Speaker 15 (29:38):
Most of the warranties are you know, whether they're shipping
the unit or whatnot, or if they have the dealership
source that they're going to insist on a minimum probably
about a month twelve thousand mile warranty that's pached to it,
so they distance themselves for leile.

Speaker 4 (29:51):
So Don you should have something.

Speaker 3 (29:53):
I'll tell you what though, I'm going to put you
both on hold in Don, I'm going to give you
you have any follow up questions called Jeff. He's right
down there at Kimera Transmission three oh three six nine
three fourteen hundred. Three oh three six nine three fourteen hundred.
But he'll be happy to help you there in anybody listening.
If you're getting a transmission or have problems, if it's

(30:15):
not under manufacturer's warranty, you go to Kimera Transmission. You're
gonna get a better unit, you're gonna pay less. And
he lives and breathes transmissions. Once again. Jeff Vick, Kimera Transmission,
three oh three six nine three fourteen hundred. We're gonna
have one line open in a second three oh three, Martino, Janelle, Dame,

(30:35):
Zach and Lenore.

Speaker 4 (30:37):
You guys will be up right after.

Speaker 16 (30:39):
This, go with a sure thing Denver's best roofer Excel
Roofing dot com.

Speaker 17 (30:47):
You don't pay a cent until you're content.

Speaker 16 (30:52):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of terrans companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank Durand the real Estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 4 (31:15):
All right, three O three seven one three eight two
five five.

Speaker 3 (31:18):
We've got a lot cooking. We got three hours to go.

Speaker 4 (31:22):
I'll tell you.

Speaker 3 (31:22):
I'll give you a little tease of what's coming up.
Heather Gardens. God, I have never heard anything good about
Heather Gardens. Have you guys ever sold units? And I'm
talking to Frank Durand the real estate Man and Stephanie Thomas.
Have either of you either bought or sold for a
client inside of Heather Gardens.

Speaker 4 (31:39):
It's massive, Frank, Yeah, I have.

Speaker 9 (31:42):
I've sold. It's been a while though, Yeah, it's been
a while though.

Speaker 3 (31:46):
I'm glad someone's bought and sold in there the place.
I've never had a good thing. I've heard about it,
I just never have. In fact, I've been out to
Heather Gardens on calls a few times to check different
things out. I don't recall what they are, but I
was shocked how big it is.

Speaker 4 (32:02):
It's massive.

Speaker 3 (32:04):
It's like it's it's like the projects in Camden, New Jersey.

Speaker 4 (32:09):
You know, it's massive. It truly is massive.

Speaker 3 (32:12):
So we got that, we got an issue with Toyota Tacoma,
and then we have an engine issue. I'm not sure
what that's like. Yeah, it does feel like carda. So
we got that. But I want to ask you guys
something real quick. Since I got real estate experts in here, one,
is this the time to sell? I mean, if you
have to move? And Frank, by the way, congratulations you passed.

(32:36):
What is that certification you just got? Not many people
have that.

Speaker 8 (32:40):
No, Mark, I'll tell you think I got the news
this morning too. A Certified Relocation Professional the CRP designation.

Speaker 4 (32:46):
That's crazy.

Speaker 8 (32:47):
I know, it's unreal and it's not one of these
exams that you take online and you have to really
study for this.

Speaker 4 (32:53):
You said it was like one hundred and two hundred questions.

Speaker 9 (32:55):
It was a lot.

Speaker 3 (32:56):
Yeah, I asked you, I said, give me an idea.
Folks listen to this, give me an idea. I know
we have a lot of realtors listening. Give me an
idea of what a hard question was. And I never
thought of relocation, getting relocated out of the country until
you said that.

Speaker 20 (33:10):
Yeah.

Speaker 8 (33:10):
So one of the questions they'll ask you is if
you're moving overseas, how do they help the spouse out?
So if the spouse is moving along with you, will
they help them obtain a job?

Speaker 9 (33:19):
Get job interviews?

Speaker 8 (33:20):
So they'll ask these questions very tough, where both answers look.
They'll give you four possibilities, but two of them will
look almost right. You have to choose the better of
the two.

Speaker 3 (33:29):
So in this certification, for example, who uses this, Like
my son works for Walmart?

Speaker 4 (33:35):
You know that.

Speaker 3 (33:36):
So when they relocate him, which he's done three times,
they move him around like Matt oh yeah, so I
mean he'll be where he's at now for a while.
But they literally gave him a great package. They pay
for the movers to show up and to pack everything.
If there's a lease or something in place, they'll actually
pay to get out of the mouse. They basically Walmart's incredible.

(33:58):
They'll do whatever needs to be done to move them
included and he didn't own a house in any of
those moves. But they'll actually do the listing on the house,
they'll sell the house, or worse scenario, they'll.

Speaker 4 (34:10):
Buy the house, yes, and then sell it so the
employee can buy a new one. So is it people
like Walmart that look for that certification?

Speaker 7 (34:18):
Yes?

Speaker 8 (34:19):
Yes, And I'll tell you what's great about that mark
what you mentioned there about miles. They will actually give
you a guaranteed buyout a lot of times. So they
call that abbail buyer value options. So let's say they
have two appraisals, typically have two appraisals done. They'll take
the average of the two as long as they're within
five percent of each other.

Speaker 9 (34:35):
This is how much I studied.

Speaker 7 (34:36):
Guys.

Speaker 9 (34:37):
All this stuff just crazy.

Speaker 8 (34:39):
And so what will happen is they'll say, Okay, this
is the price, but if a buyer comes along and
is willing to pay you more, that's the new guaranteed price.
Oh wow, so now they'll buy you out. Now the
company buys it out. That saves you on the taxes.
It almost in some ways it reminds me of a
ten thirty one exchange because now.

Speaker 4 (34:55):
Miles, if they sell it for more, you get that money.

Speaker 9 (34:58):
Well yeah, yeah, whatever that amount is.

Speaker 8 (35:00):
Now let's say Miles, they bought it from Miles and
now they sell it directly to that buyer.

Speaker 9 (35:04):
Yeah, Miles isn't paying on those.

Speaker 8 (35:05):
Taxes like that. In other words, Yeah, that's incredible. Yeah,
it's pretty good, so says one taxi.

Speaker 3 (35:10):
So if someone's listening and they're getting transferred though, like
with Miles, he has to go through Walmart, So it
would be Walmart in this instance reaching out to Remax
putting them with you.

Speaker 4 (35:21):
Correct, because now you.

Speaker 9 (35:22):
Can do this, Yeah, exactly.

Speaker 3 (35:24):
So people generally aren't going to call you directly and
say I'm relocating. Well, sometimes they do smaller companies right now, Yeah,
I guess you're right because a lot of people will
just get reimbursed for everything, and but they're going to
want the right real estate. That's incredible. Frank, Well, congratulations
with so much, Rob, Janelle, Dane, Leonore and Zach. I

(35:47):
promise you you guys will be up right after the break. Suzanne,
did you hear back from Dane from yesterday. I think
it's a different Dane. Not yet, but he read the text.

Speaker 4 (36:00):
I can try them again.

Speaker 3 (36:02):
And if you don't know what I'm talking about, I
really want to get this guy on and figure out
what happened a year and a half ago.

Speaker 4 (36:08):
I might have missed something yesterday. All tight.

Speaker 16 (36:16):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only

(36:37):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
three nine to zero sixteen twenty two.

Speaker 1 (36:51):
Ripped So you don't have the Shooter's gonna help.

Speaker 2 (37:04):
Come man, this is the Troubleshooter Show.

Speaker 3 (37:08):
No Tom Martine, Welcome, Welcome my friends to the only
show of it.

Speaker 6 (37:13):
Guy.

Speaker 3 (37:13):
We are here to south problems, answer questions, taking plaints,
to make your life a little bit better. In fact,
to the tune of over three hundred million dollars cash
merchandise exchanges refunds directly due to this show. If you've
been ripped off, you got a problem. I want to
hear from you. You know, we got a lot of
holidays coming up, and Marry Christmas to everybody out there,
Happy hanukkah all that stuff. Here's the bottom line, though,

(37:37):
even when we're not here, we still help. I do
not want you to forget this number three h three Martino.
It doesn't get any simpler simpler. That doesn't even sound
like a word. Simpler. I know it's a word, but
I don't like how it sounds. Susanne always corrects me simpler.

Speaker 6 (37:56):
I don't it's simpler words. I'm not an English teacher.

Speaker 5 (38:00):
Is simpler a word? I think it's gonna be more simple.

Speaker 4 (38:03):
More simple? It's simpler? No, I don't know. We've got
to look that up.

Speaker 20 (38:07):
Now.

Speaker 3 (38:07):
Can we get about simplified?

Speaker 4 (38:12):
No, it is simpler a word.

Speaker 9 (38:13):
I really don't know. Mark, I've never used that word. Simple.

Speaker 4 (38:16):
Is simpler a word? Let me use it in a sentence?

Speaker 9 (38:19):
You are simple?

Speaker 4 (38:20):
Use it is simple?

Speaker 1 (38:22):
Does?

Speaker 5 (38:23):
According to Ai it looks like it's a word.

Speaker 4 (38:25):
Mark I knew it was a word.

Speaker 1 (38:28):
God.

Speaker 3 (38:28):
See, I argue with myself, and see where I get.
Why would I ever pick an argument with myself? And
I literally just did that. I don't know if I
won or lost the argument. I don't even know how
to look at the outcome. Actually, I digress three oh
three seven one three A two five five. I will
let you know when a line is open. We got
a lot of cooking, but three oh three, Martino. Back

(38:50):
to my point, while we're not here, like during Christmas
and there's a and there's a best of playing, you
can still get help. Help it troubleshooter that if you're
listening to this podcast, I don't care where you live.
In fact, we're going to have a call coming out
of Nevada in about an hour, and we line that
up because they reached out to us and it's got

(39:12):
to do with real estate, and we've got our real
estate experts in today, Frank Duran and Stephanie Thomas.

Speaker 4 (39:19):
So any questions you have there, these are two of.

Speaker 3 (39:21):
The best, if not the best, in the state of Colorado.
And I'm proud to call them friends, and I'm proud
to have them in Now. I am going to hop
right to the phones. Let's go to Janelle. Hey Janelle,
first of all, thank you for holding. You've been holding
the longest. What is going on with this engine?

Speaker 22 (39:41):
So you know when I called you a few weeks ago,
they said it was, you know, something with the fuel injectors.

Speaker 3 (39:47):
You've got to catch hold on a second, just just
not only for me, but for the listeners.

Speaker 4 (39:52):
You called a couple of weeks ago.

Speaker 3 (39:54):
It looks like a twenty sixteen Toyota Tacoma.

Speaker 4 (39:57):
Is that right?

Speaker 7 (39:59):
Yeah?

Speaker 4 (39:59):
And was the issue? Why did you call?

Speaker 23 (40:03):
We were having issues with its stalling out and misfire.

Speaker 21 (40:07):
It pretty much.

Speaker 22 (40:07):
Came to a misfire and cylinder three very short.

Speaker 3 (40:10):
And did this have to do with an extended warranty?

Speaker 21 (40:15):
No?

Speaker 4 (40:16):
So, so what happened? Just you got to tell the
story again?

Speaker 24 (40:20):
Okay, So we.

Speaker 23 (40:23):
Had a misfire and cylinder three pretty much come up,
took it to a shop.

Speaker 24 (40:28):
They replaced, you know, and you go down.

Speaker 22 (40:30):
The list and it's spark plugs and coiled packs they
did that.

Speaker 4 (40:33):
Oh I think I remember this. It had a scored cylinder.

Speaker 22 (40:39):
Well we're not sure yet, but they.

Speaker 24 (40:41):
Wanted to replace the fuel injectors.

Speaker 5 (40:43):
Next that's the next step.

Speaker 23 (40:46):
Replaced the direct fuel injector as well as a port
fuel injector.

Speaker 21 (40:51):
Still didn't fix the issue.

Speaker 23 (40:53):
It was Toyota that did the direct fuel injector, stepped.

Speaker 22 (40:57):
Inner stay Toyota, and then they redid the port fuel injector.

Speaker 3 (41:03):
None of it was under warranty, right, So how much
did you end up spending with Mountain States.

Speaker 23 (41:10):
It's staffed in in state Toyota and I haven't It's
still there.

Speaker 21 (41:15):
We haven't spent anything yet.

Speaker 24 (41:19):
They put in a new ECM board.

Speaker 22 (41:21):
Because they thought that was the issue.

Speaker 3 (41:23):
So wait a minute, they're just throwing it sounds to
me like they're just throwing.

Speaker 4 (41:27):
Parts at this thing pretty much. Yes, okay, so they've.

Speaker 3 (41:31):
Done fuel injectors, they did an ECM and it's still
not working.

Speaker 4 (41:35):
What are they trying to sell now?

Speaker 22 (41:39):
So they thought it was a bad valve and they
want to replace the entire engine.

Speaker 4 (41:44):
Oh my god, I think you need a second opinion
at minimal, I mean, this is crazy.

Speaker 3 (41:52):
Are they going to charge you for everything else they've done?
What is their intention?

Speaker 15 (41:58):
I mean so far?

Speaker 21 (41:59):
Yeah, they are going to try And.

Speaker 4 (42:00):
How much are you looking at?

Speaker 23 (42:03):
We're probably about a little over five thousand, now five
thousand dollars?

Speaker 4 (42:07):
And how much are they quoting you on the.

Speaker 24 (42:09):
Engine fourteen thousand?

Speaker 4 (42:12):
Oh my god, You've got to get this thing out
of there.

Speaker 23 (42:17):
Yeah, so I speak with the foreman today. The foreman say, trying.

Speaker 5 (42:25):
To ask him more, what's what's.

Speaker 4 (42:27):
The name.

Speaker 24 (42:29):
The place that we took it to?

Speaker 4 (42:31):
No, well, I want to know that too. What's the
name of the dealership staff in Toyota. I'm sorry, I'm
not getting that first part.

Speaker 21 (42:39):
Staff stat stap.

Speaker 4 (42:43):
Stap, interstate Toyota? And where are they?

Speaker 21 (42:47):
And Frederick?

Speaker 4 (42:48):
Okay, cheese. You had to be there far, didn't you.

Speaker 7 (42:52):
Yeah?

Speaker 4 (42:53):
Okay? So anyhow, what was the foreman's name or the
service manager?

Speaker 22 (42:57):
I do not have any of that information yet. Who'd
you talk about?

Speaker 23 (43:01):
The girl I've been dealing.

Speaker 22 (43:02):
With is her name is Samantha.

Speaker 23 (43:05):
And she works pretty much. They relay the information to her,
and she reaches.

Speaker 3 (43:10):
Out to me and then when you and then when
you ask her a question, she has no idea.

Speaker 4 (43:14):
She's got to talk to them.

Speaker 22 (43:16):
Yeah, she says, I have to get back to that'sdotic.

Speaker 3 (43:20):
That sounds like that. That is communication set up for failure,
no matter what. So what did they tell you today?

Speaker 7 (43:26):
Though?

Speaker 21 (43:27):
Today they told me.

Speaker 24 (43:28):
That it's a bad valve and they want to.

Speaker 22 (43:31):
Replace the entire engine and sell me a used engine
with seventy two thousand miles on it. We currently have
eighty thousand on ours.

Speaker 23 (43:42):
Oh my god, No, this Issu's going to happen again,
And that's what I'm worried about.

Speaker 3 (43:46):
If it's going to happen again, you're going to be
If I heard you correctly, you're nineteen twenty grand into this.

Speaker 22 (43:52):
Now, correct?

Speaker 4 (43:54):
Yeah, Oh my god.

Speaker 3 (43:56):
I wouldn't trust these people as far as I can
throw them. Hold on second, let's do this, hey, Kelly,
see if you can get Stap Interstate Toyota on the
phone to talk about this. I mean, don't come on
glued on them by any means, but I want to
get their side of the story. They've already thrown five
grand at this, none of it fixes it.

Speaker 4 (44:17):
Now they're saying it needs an engine.

Speaker 3 (44:19):
And I also want to talk to our expert, Kevin
Coukin had shared an autotech and get his first blush
on this. As far as pricing, I mean, we're talking
some fuel injectors in ECM and a used engine with
eighty thousand miles for twenty thousand dollars. Twenty thousand dollars.

(44:39):
This sounds crazy. Let's do that, and then we're gonna
hop back. While we're getting those people on, let me
ask Rob real quick, Hey Rob, what's going on? What
question can I help you with?

Speaker 7 (44:53):
Hey? Mark, Hey man, we have a hot water heating
system in the house.

Speaker 4 (44:58):
Like a boiler.

Speaker 7 (45:00):
Yeah, exactly. A boiler circulates water. Sure you know so
obviously those boilers last forever. I've had a situation where
the boiler's losing water, and they lose water over time.
They have to be refilled, sure, and then bled and
then bleed the air out. Well, when I call a

(45:20):
couple of different people to come out and look at it,
everybody walks in. They say, oh, this is not the code.
We can't touch it.

Speaker 25 (45:28):
We can't do anything for you.

Speaker 7 (45:30):
I'm just looking for somebody to add water and bleed it.
I'm having trouble getting someone to do anything other than
sell me a new twenty thousand dollars system.

Speaker 4 (45:40):
That's crazy. Hold on, let's do this.

Speaker 3 (45:42):
I got an idea, but I don't know if it's
going to pan out instantly. Suzanne, do you know who
I'm thinking about, Deputy Bow. Okay, let's get him on
the horn. I want to get his expertise on this. Okay,
all right, hold tight, everybody, hold tight, Zach, you're in line.
I promise one line and open three oh three Martino.

Speaker 16 (46:07):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 17 (46:11):
You don't pay a cent until you're content.

Speaker 16 (46:14):
Wait time for an insurance check up free, no obligation.
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh three,
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 3 (46:40):
All right, three o three seven one three eight two
five five, Deputy Bow, I want to tell everybody about
this show real quick. If you're new to the show,
new to the podcast, new to the YouTube, go to
YouTube Troubleshooter Network. You know, we have deputies at help out,
depending on their expertise. We have Deputy Doc when usually
there's a medical issue we'll call up Deputy Doc.

Speaker 4 (47:01):
We'll get him involved.

Speaker 3 (47:02):
Maybe he needs to get a hippo form filled out
for someone in order to talk when it comes to health.
But Deputy bo who I'm going to bring up right now?
My goodness, I got to say something about you, Deputy Bow,
you kick ass. You have gone out and helped so
many people this year. It's just remarkable, and I thank
you for your service, and I mean that big time.

Speaker 4 (47:24):
You have helped so many people. And I wonder if
you have an.

Speaker 3 (47:27):
Idea for this caller. So let me ask Rob this.
Do you know what kind of boiler system you have?

Speaker 1 (47:34):
Rob?

Speaker 7 (47:37):
I think it's a Burnham manufactured Burnham system, but it's
like a nineteen sixty five nineteen seventy.

Speaker 3 (47:44):
So here's what it needs water added to it. At
least that's what Rob thinks. But he's called numerous people
to come out and they're telling them, oh, that's out
of code, we can't do anything, and they leave, but
they of course give them a estimate for a twenty
thirty thousand dollars new system. So do you know anybody

(48:05):
that would work on a boiler system that he is?
Why do you think it just needs water robed. That's
kind of a strange one.

Speaker 7 (48:14):
Well, it's you get some gurgling in there, and the
second floor furthest away from the system, is not heating,
so it's not getting any water circulation up there, so
water is low in the tank.

Speaker 4 (48:27):
But what are your ideas?

Speaker 25 (48:29):
Yeah, so I pretty much know so, Rob. I think
you have an excellent boiler Burnham. That's a cast iron boiler.
My parents had a burn them in nineteen seventy one.
They're actually a very excellent boiler, one of the best made.
And I think your issue is not stemming from the boiler.
A you have a reducing valve and you're reducing valve

(48:51):
reduces the water street pressure from forty pounds to twelve
pounds to the boiler. So that reducing valves probably corroded
and hung up and you're not getting enough water pressure
for your system. So if you replace the boiler, you
still have the same issue. You need to have the
the UH it's called the reducing valve check because it

(49:13):
sounds like it's not adding enough water to the boiler
from the street. And if you can give me his
number off there, I can recommend a couple of good
boiler people that would could work on it. That's a
very simple boiler to work on. But it's not the boiler,
it's the reducing valve.

Speaker 3 (49:28):
So bo, let me ask you this, why did why
wouldn't these other companies, Rob Oler? You talking a second?
Any questions you have? But why why would these other
companies come out? They simply don't say what you just said?
Why are they just? Are they just out to sell
a new system? They're not out to actually repair his
I mean, what do you make of that?

Speaker 7 (49:47):
Booms?

Speaker 25 (49:48):
They probably don't know how to probably diagnose it because
boilers are a lot different than forced there there's one hundred.

Speaker 7 (49:54):
For stair guys, got it.

Speaker 25 (49:56):
They probably don't know how to diagnose it. And I
think the mainish problem is they just want to sell
them a new boiler because it was installed in nineteen
sixty nine.

Speaker 3 (50:05):
But you're saying these things are bulletproof. That thing's a
great boiler.

Speaker 25 (50:09):
Well wasn't we put in my folks out in nineteen
seventy one? And I think it's still running.

Speaker 3 (50:14):
That's incredible, Rob, What questions do you have for bo
He's going to call you or he's going to contact
you after the call.

Speaker 4 (50:21):
But what questions do you have?

Speaker 7 (50:23):
Well, I appreciate his help, and I understand the pressure
reducing valves like a regulator. It regulates the pressure from
how to low. Now, sometimes they have a bypass on those,
it's a manual bypass. I realize the regulator may be
internal corrosion or stuck or whatever. But I would think
there might be a manual bypass that you can bypass

(50:45):
that regulator. Any idea, I'm ober some have.

Speaker 25 (50:48):
A bypass and some do not. But a bypass would
inject forty fifty pounds pressure into the boiler. So you
can only do it for a few seconds.

Speaker 7 (50:58):
Oh wow, No, Yeah, you'd have to crack. You'd have
to crack and let the pressure come up and then
shut it off at fifteen pounds or something like that.

Speaker 25 (51:05):
Yeah, it's twelve. But where about you live?

Speaker 7 (51:07):
Rob, Holly Hills area?

Speaker 4 (51:12):
Where the hell's at?

Speaker 7 (51:14):
Yeah? Yale and Monacoughly got it?

Speaker 25 (51:18):
If you I'll get your number up there. I'll give
you three referrals of people that I know personally they
could fix your problem.

Speaker 3 (51:28):
They're not gonna They're not going to come out and
try to sell you a new system.

Speaker 4 (51:31):
They're gonna fix it. Is that what you want?

Speaker 7 (51:33):
Rob? Fantastic? Yeah, fantastic, Thank you so much.

Speaker 3 (51:36):
Hey, I want to hear back from you when it's
all fixed, man, and I want to get kudos.

Speaker 4 (51:41):
To Bowl like usual and whoever fixed it.

Speaker 5 (51:44):
Hey, Kelly connect robbing Bow Okay.

Speaker 3 (51:46):
Yeah yeah, Kelly, please hate both. Thanks again, man, you
kick ass brother.

Speaker 25 (51:51):
You like I'm glad to be part of the show.

Speaker 4 (51:53):
Thanks both.

Speaker 3 (51:54):
Three oh three seven one three A two five five.
I'll tell you Bow went out and actually fixed a
woman's furnace.

Speaker 4 (52:02):
No, he actually got herd of gold. He does. He
got her. Listen to this.

Speaker 3 (52:06):
I don't know how he did it, but he got
a company to literally buy a furnace, yes, and then
he installed it or they installed it, I don't remember.
But the woman was a single mother, had kids well
of course yes, and had no heat, yes, and she
had basically no money. She's got a job and stuff,
but no money for this boy. Yeah, and it was.

Speaker 5 (52:28):
Called her husband.

Speaker 17 (52:30):
He took us.

Speaker 5 (52:30):
He committed you know a little update on that, Mark.

Speaker 6 (52:33):
I didn't even tell you this about last week. So
when her call came in, her name was NICKI sweetheart.

Speaker 4 (52:38):
Well, explain to everybody what we're talking about.

Speaker 6 (52:40):
Okay, So NICKI had called us, you were talking about
BO helping her. She called because her furnace AC was
out and she couldn't afford a new one.

Speaker 5 (52:49):
BO was able.

Speaker 6 (52:50):
Between a listener who owns an HVAC company and BO,
they were able to get her a brand new system
put in her house.

Speaker 5 (52:59):
She's so happy, grateful. In the meantime, when we.

Speaker 6 (53:03):
Updated that call, a gentleman called in and said, hey,
I want to send her a little money. And so
last week he sent cash in the mail, Oh my god,
to us, and I just.

Speaker 5 (53:15):
Got the money to her via Venmo. Oh nice, such
a nice donation.

Speaker 4 (53:20):
How much was it?

Speaker 5 (53:21):
Three hundred dollars?

Speaker 4 (53:23):
I swear to God. I was next next to her microwave.

Speaker 5 (53:27):
Yes, that's what that money was for. I just kept
it in venmotor.

Speaker 4 (53:31):
I don't care.

Speaker 3 (53:32):
I don't even guess anymore. When I see cash later
at I swear to God him, like, that's weird. Why
is here three hundred bucks shore? I think, oh, it's December.
Maybe that's for the trash guy or for the maid
or something. So, but it was weird that it was
sitting there. Yeah, noticed, Honestly, what a wonderful donation. Who
donated it? Do you know a first name or they
don't want to be talked about.

Speaker 5 (53:52):
Or what anonymous? Let's say that.

Speaker 6 (53:54):
And if you are listening, I'm sorry, I don't have
the envelope in front of me to know your name.
I wanted to say, but I cannot say for sure.

Speaker 3 (54:02):
Okay, Kelly, did we reach out to that dealership? We
certainly did, And what did the dealership say?

Speaker 4 (54:08):
And basically it's.

Speaker 3 (54:09):
Stap stap stap, Interstate Toyota.

Speaker 26 (54:14):
Correct.

Speaker 3 (54:14):
They basically sold this lady five thousand dollars worth of stuff.

Speaker 4 (54:18):
Her vehicle still doesn't run.

Speaker 3 (54:19):
Now they want to hit her with a fourteen thousand
dollars used engine. I also want to try to get
Kevin cokin On. But did were you able to leave
a message or anything?

Speaker 26 (54:28):
I did leave a message.

Speaker 4 (54:30):
God, I can't believe that the best messages.

Speaker 5 (54:33):
Oh and Mark, Well, she's getting Kevin cokin On. I
wanted to tell you.

Speaker 6 (54:36):
We also have an update on Dawn with the Ford
Edge and then warranty with Jeffick.

Speaker 5 (54:43):
Oh, Jeff just updated me on him.

Speaker 4 (54:45):
What is the update?

Speaker 15 (54:46):
Well?

Speaker 3 (54:46):
Hold on, First of all, let's recap it real quick.
The guy called in today last hour and basically he
had a transmission service done. He's got an aftermarket warranty
he purchased through a TV commercial head. He's seventy nine
or eighty nine bucks a month Premiere Auto Protect and
his twenty nineteen Ford Edge he brought in because he

(55:08):
bought that warranty. You got to make sure everything's been done,
so he added transmission service done. When he had that
service done a day or two later, he had done
it a dealership. A day or two later, the transmission's
not working anymore. Now that same dealer that did the
transmission service is telling him he needs a new transmission.
He's upset that Premiere Auto Protect is only going to

(55:31):
pay for a used one.

Speaker 6 (55:32):
Yeap So Jeffick just texted me, I know you're listening.
Thank you, Jeff with Kimmer transmission.

Speaker 1 (55:37):
He says.

Speaker 6 (55:37):
Castle rock Ford is treating the guy with the Edge
very good. Only eighteen hundred out of pocket to upgrade
him into a new transmission with a three year, one
hundred thousand mile warranty running the numbers he gave me.

Speaker 5 (55:48):
The dealership is eating a good chunk of labor for him. Wow,
that's interesting too, I thought you'd like you to know.

Speaker 4 (55:54):
I love that.

Speaker 3 (55:55):
So he's going to get in OEM transmission. Yeah, eighteen
hundred bucks out of pocket.

Speaker 5 (56:01):
Yeah, well that's according to Jeff's text.

Speaker 3 (56:03):
I guarantee Jeff probably called over there and figured out
thank you.

Speaker 4 (56:07):
Yes, yeah, Jeff vic camera transmission. I love it.

Speaker 3 (56:11):
Now, Janelle, I'm going to put someone on yours to
call over. But I'm still trying to get Kevin talkin
on because I want to ask him some questions on pricing.
So you're welcome to hold, but make sure we have
your information, but I rather you hold a minute than Joe.
Joe's got a question on hot water heaters. Joe, what's
your question?

Speaker 7 (56:32):
Hi, everybody.

Speaker 27 (56:33):
So I loved down in Pablo, and I saw that
the legislature in Colorado at the turn of the new
year is going to regulate water heaters into it's any electrical.

Speaker 3 (56:43):
Yeah, well not eventually. Yes, they got to be super
high efficiency. They're going to go up fifty to one
hundred percent. Yes, that's very true.

Speaker 27 (56:52):
So my question is, can I go before the end
of the new year, maybe in the next couple of months,
and just go by to forty hot water heaters storm
in my pole barn. Well remember that album available for
the next thirty.

Speaker 4 (57:05):
Years of my Yeah. But Joe, Joe, where think of
where you live. I mean you're right near New Mexico.
You can go buy them there.

Speaker 3 (57:12):
People that live near Wyaloem Yeah, you could go to
home depot and buy one for half the prices. You're
going to be able to buy one in Colorado come
next year. But this I know from one of our experts,
Bob Logan, with plubline, whatever they have in stock at
the end of the year, they can continue to sell.
So if they buy a thousand of them to get
through the year, they can still sell and install those.

(57:36):
They can't buy any new ones after the beginning of
the year. Or maybe that's on the wholesale side too,
if someone out there is listening that knows that exact answer.
But Joe, you bring up something once again. Here's our government,
mister Polos, trying to make everything great, and all he's
doing is hitting people that don't have money to buy

(57:56):
a water heater by increasing the cost up to one
hundred percent. It's really ridiculous, and I hope people really
vote someday with their wallet. If you're sick and tired
of renting for two or three thousand in Denver Metro,
if you're sick of spending a fortune on a cat
converter or emissions. If you're sick of all the bs

(58:19):
that this state makes us pay for. Because Polus thinks
he's in California, my God, vote for somebody else. Think
about that water heaters They can actually double next year.

Speaker 4 (58:32):
It's insane only in.

Speaker 3 (58:35):
Colorado's that Joe Janelle Warren holdsay, I promise you're coming up.

Speaker 16 (58:43):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage? That does
insurance companies find out now three all three seven seven
to one help. You'll think you're his only customer when

(59:06):
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three all three
nine two zero sixteen twenty two.

Speaker 3 (59:17):
All right three three seven one three eight two five
five one line open. We've got a ton going on today.
I'm gonna give everybody an update on Dame too. We're
really trying to get through to them. I'll recap that
when I get a break, But I really, if you're listening, Dane,
I really want to talk to you on air, I
really really do. I want to know what happened a

(59:37):
year and a half ago. I almost feel bad that
I kind of brushed over that. So I'm gonna have
Suzanne reach out again to you and really give me
a second chance on that. I don't know what's going
on there, but i'd love to find out now, Janelle
good News, I got Kevin Cokin shared an Auto Tech.
What's going on?

Speaker 4 (59:57):
Kevin? How are you?

Speaker 12 (59:58):
Man?

Speaker 21 (59:58):
Hey?

Speaker 12 (59:59):
Mark good Good?

Speaker 3 (01:00:00):
I would be going absolutely crazy if I was janew
She brought her two thy sixteen Toyota Tacoma up to
a dealership.

Speaker 4 (01:00:10):
I never heard about Stap Stap. Have you heard of them?

Speaker 7 (01:00:15):
No?

Speaker 12 (01:00:16):
I haven't. That's not familiar.

Speaker 4 (01:00:17):
You're sure that's the name of the dealership, Haun.

Speaker 23 (01:00:19):
Janelle, Yes, that's the name of the dealership.

Speaker 3 (01:00:22):
Okay, fair enough. So she brings it up there initially,
what was the problem.

Speaker 4 (01:00:28):
You brought it up there for.

Speaker 22 (01:00:31):
The misfire and cylinder three?

Speaker 4 (01:00:33):
Okay?

Speaker 3 (01:00:34):
So misfire cylinder three. I don't know if she had
someone pull the code. Was it actually driving bad or
you just had check engine on and someone pulled the code.

Speaker 23 (01:00:43):
Oh we couldn't go over five or PM.

Speaker 3 (01:00:45):
Oh okay, my god, that's calling out. So it had
a horrible problem, Kevin. They get it up there, they
throw multiple injectors at it. Tell them what injectors they
throw at it.

Speaker 23 (01:00:55):
We replaced a port fuel injector for block one, a
port direct fuel injuctor for block one.

Speaker 3 (01:01:03):
Now, let me ask something, Kevin, Explain that to me,
just for future knowledge. Is there two fuel injectors in
line in that vehicle for each cylinder?

Speaker 12 (01:01:13):
Direct injectors direct directly into the cylinder where the port injectors,
you know, inject the fueling of the intake.

Speaker 4 (01:01:22):
So each cylinder adds two injectors.

Speaker 12 (01:01:25):
They're on that particular one. Yeah, it's kind of a
unique setup.

Speaker 3 (01:01:29):
That is a unique setup. So they throw that, and
then that doesn't fix it. They throw an e CM
at it. The e CM doesn't fix it. What else
did they throw at it?

Speaker 22 (01:01:41):
As far as all that goes okay.

Speaker 12 (01:01:45):
And coils?

Speaker 22 (01:01:46):
Yeah, yeah, that was from a different space. Yes, that
was our that was our start.

Speaker 3 (01:01:51):
Okay, but this Toyota dealership, it is a Toyota dealership, right, yeah,
Interstate Toyota.

Speaker 4 (01:01:56):
So so, but listen to this, Kevin.

Speaker 3 (01:01:58):
She's five at one point and the vehicle's still not working.
Then they come back to her. Are you ready for this?
They say, Hey, we need fourteen thousand dollars more because
it needs an engine.

Speaker 4 (01:02:12):
Oh that's what I said. I felt like I was
on the Wizard of Oz.

Speaker 3 (01:02:17):
I swear to god, can you imagine she's going to
be twenty grand into a twenty sixteen to coma. Now,
I had Kelly call up because I wanted to talk
to the service manager and to add injury to insult.

Speaker 4 (01:02:30):
Listen to this.

Speaker 3 (01:02:31):
Anytime she talks to someone at STAP Interstate Toyota, she
talks to some gall up there that can't answer any questions.
She'll take a list of questions, go to the service
manager or the service writer whomever it is, get answers,
come back. Then that person will tell our caller what's
going on. Then a for a caller as a follow

(01:02:51):
up question. My god, she's back in the same hell.
In fact, in my opinion, STAP Interstate Toyota sounds like hell,
like literally.

Speaker 12 (01:03:00):
Hell, Well, yeah, they should have been able. I mean
that's the first thing with a misfire. You need to
differentiate between mechanical electrical fuel. You can't just start throwing.

Speaker 3 (01:03:11):
Well that's what they did, and she's she's so so, Janelle,
while I have Kevin on really truly, what is your question?
If I were you, I'd get my vehicle out of
there so quick it's crazy. In fact, I'll probably do
a free commercial for STAP Interstate Toyota this hour. And
my idea of a commercial form is probably a little
different than people are thinking right now. But I'm happy

(01:03:33):
to share their phone number because I think this is incredible.
I just in fact, it's almost hard to believe, honestly.
But Janelle, what is your question for us?

Speaker 23 (01:03:44):
I guess my question is is it ridiculous to I mean, it.

Speaker 22 (01:03:48):
Does sound ridicuous than fourteen thousand dollars, But if I
go elsewhere, I mean.

Speaker 21 (01:03:52):
This is something that.

Speaker 23 (01:03:53):
I'm maybe looking into a new engine.

Speaker 12 (01:03:56):
Well, Kevin, in my opinion, why not do a valve job.
It's a low mileag engine. Why I replace the whole engine?

Speaker 23 (01:04:05):
Okay, So I guess, yeah, That's what I'm a little
confused about, because they did also call me last week
and said it sounded like a clogged valve. They put,
you know, a high quality tanky gas in it and
said we're going to run it. They've had this looked
up to a machine during the diagnostics.

Speaker 22 (01:04:21):
You know, if they're running it too hard and they
break something, you.

Speaker 3 (01:04:24):
Know, Janelle, it's evident that they don't know what they're doing.
And I simply state that off the facts you told me.
They put an ECM, which is electrical in there and
threw coils at it, and they want to charge you
for that stuff, and it didn't do a damn thing right.

Speaker 12 (01:04:42):
And if we had done it, I mean, first I'd
be embarrassed. I couldn't even call you and tell you that.

Speaker 4 (01:04:47):
But well, they don't they charge. They don't.

Speaker 3 (01:04:49):
They hire someone at the front desk to bring the
bad news.

Speaker 12 (01:04:53):
But I wouldn't charge you for an ECM if I'm
trying to sell you a motor. Now I mean that,
I mean, it should never happen, but you can't expect
to pay all that. And then, oh, by the way,
I wouldn't even trust the diagnosis that it needs to
motor at.

Speaker 4 (01:05:06):
This point, right, I wouldn't trust it at all.

Speaker 3 (01:05:11):
The problem is she's the problem is she lives basically
in New Mexico.

Speaker 4 (01:05:15):
Where are you at?

Speaker 22 (01:05:16):
I'm actually up in northern Colorado.

Speaker 4 (01:05:19):
Oh yeah, okay, I wonder what do you think, Kevin?
What would you do? Do you think hands on or
do you think what n ron D?

Speaker 12 (01:05:26):
She wants to get it here? We'll get a look
at it. I mean, you can scope it, you can
get in the engine with cameras, you can see what's
going on.

Speaker 3 (01:05:33):
Jane, I wouldn't trust a damn thing these people say nothing.
In fact, what I would do is I get it
to hell out of there, get it to someone we trust,
get it fixed, and then get a full write up
report on what wasn't needed. And when you do pick
up this vehicle from stap Interstate Toyota, make sure you
get that old ECM.

Speaker 4 (01:05:53):
There's not cores on those are there?

Speaker 12 (01:05:56):
If it's a rebuilt there is.

Speaker 3 (01:05:58):
I still got I don't even trust they put an
ECM in it. I don't trust the damn thing they saying,
just purely based on what you're telling me, Janelle. In fact,
in my opinion, they really suck.

Speaker 4 (01:06:09):
That they really do.

Speaker 3 (01:06:10):
If what you're telling me is correct, and we did
try reaching out for them. So, mister attorney for STAP Interstate,
if you happen to be listening, we are trying to
reach out to you.

Speaker 4 (01:06:21):
We really are, and we will continue to. But I
will lost.

Speaker 3 (01:06:25):
So do a commercial for you, and I'll do it
right now. If you want to bring your vehicle somewhere
and you want it misdiagnosed and oh five thousand dollars
and nothing's fixed, then be told that you need a
fourteen thousand dollars engine. For goodness sake, go to STAP
Interstate Toyota because they will fit that bill.

Speaker 4 (01:06:49):
Damn it.

Speaker 16 (01:06:50):
Hold on, go with a sure thing Denver's best roofer
Excelroofing dot com. I'll pay a cent until you're content
than time for an insurance check up free, no obligation.
In comparison, call Compass Insurance paying too much your coverage

(01:07:11):
at dozens of insurance companies find out now three oh
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 3 (01:07:29):
All right, three oh three seven one three A two
five five. I'll let everybody know when the line opens up.
Let me finish up with Janew real quick, Janel, here's
the deal. I'm gonna put one of our deputies on it.
In fact, I'm going to put Deputy d. Deputy Dmitri
is going to be perfect for this to deal with uh,

(01:07:49):
this this staff Interstate Toyota. But really, I think you
need to get it to heck out of there, Janelle.
What are your thoughts at this point.

Speaker 25 (01:08:00):
I needed to get it out of there.

Speaker 23 (01:08:01):
If they did eventually offer me a rental vehicle, which
helps a lot.

Speaker 25 (01:08:05):
Right now, we were down to one vehicle.

Speaker 4 (01:08:07):
Well for twenty thousand dollars.

Speaker 3 (01:08:09):
Oh bless them, Oh bless their hearts, as they say
in the South.

Speaker 22 (01:08:15):
Yeah, but I mean I agree, we're done there.

Speaker 3 (01:08:20):
So there's two people either Kevin Caukin, Now that's going
to be you know, that's down Sheridan Auto taking get
the exact address. But that's going to be further than
hands on, hands on, I don't think is that far
from you?

Speaker 4 (01:08:33):
Kelly get her get her.

Speaker 3 (01:08:35):
Tom Magio's number over at hands On and he might
know a tow truck driver that can kind of do
a good deal to get it over there.

Speaker 4 (01:08:44):
But I wouldn't even mess around.

Speaker 3 (01:08:45):
If they want you to pay for the ECM, I
try to demand the parts. Definitely get the parts on
the injectors. There's no core that I've ever heard of
on injectors, so we can at least verify those. We're done,
get it over to Tom and see if valve job
will fix this or something else. Then when you decide
to actually get it done, and he can get a

(01:09:06):
Jasper engine, he can get a really good rebuild engine
for you if it does need it. And it's not
just a valve job with a great warranty nationwide through
like Jasper or someone. So the warranty is going to
be great, the product's going to be great, You're not
gonna have any problems. But I want to go back
to what Kevin said, I don't think you're going to
need an engine, but you got to get it the.

Speaker 4 (01:09:26):
Hell out of there.

Speaker 3 (01:09:27):
I simply, personally, I don't trust them, I honest to God,
don't trust staff purely based on everything you told me.

Speaker 4 (01:09:34):
So let's kind of.

Speaker 3 (01:09:35):
Take that In fact, Kelly, you can pick up on
two and give that information and kind of if Tom
has any questions, Janelle should be able to answer him.
I mean he can always call me to Hey, what
do we got here? Zach working with? Who is Zach
working with?

Speaker 4 (01:09:52):
Why do we have two?

Speaker 3 (01:09:53):
Somebody helped me out why do we have two Excel
Energy calls at said time?

Speaker 5 (01:09:59):
I think it's a co incidents.

Speaker 6 (01:10:00):
Mark's yea too, And guess what what?

Speaker 5 (01:10:04):
Pretty sure they have the same exact problem.

Speaker 4 (01:10:07):
What do you think the problem is?

Speaker 5 (01:10:08):
Well, I already know what the problem is.

Speaker 4 (01:10:10):
What is it?

Speaker 5 (01:10:11):
I think they're both getting shut off notices?

Speaker 3 (01:10:13):
I have two people calling it the same time that
aren't connected correct with shut off? What the hell does
I wonder if FIXEL has some bs going on out there?
I wonder if they accidentally sent out What are the
chances of that?

Speaker 6 (01:10:28):
Well only because they I don't think they generally send
out shut off notices during the holidays, But I could
be wrong.

Speaker 4 (01:10:35):
They're thing wrong.

Speaker 3 (01:10:36):
We're going to dig into that absolutely positively than Zach.
What is your update? You're working with? Somebody? Deputy bow
with Heather Gardens has should we get Deputy bow one
to talk about this as well.

Speaker 14 (01:10:51):
Zach, I just wanted to update you guys. He actually
took care of it that night. He called wait a minute, doctor,
the manager and they had to fix Oh.

Speaker 3 (01:10:59):
My god, hold on, Zach, please, I promise you. I
promise you if you hold on and our guys helped you,
so I'm sure you'll hold on.

Speaker 4 (01:11:07):
But I want to know what, Deputy Bow did I
remember this?

Speaker 3 (01:11:10):
There was no heat, if I believe, and these guys
couldn't get it fixed. And once again, Deputy Bow to
the rescue. It's absolutely unbelievable what we do day in
and day out on this show. We've got another two
hours coming up. Any questions you have, three zero three Martino,
we want to help you. One line open and we're
going to go to those Excel calls in Zach right

(01:11:33):
after this and whoever fills that line up first, three
out three Martino.

Speaker 4 (01:11:38):
And by the way, we've got a hell.

Speaker 3 (01:11:40):
Of an update on a bathtub from Walmart coming up
as well.

Speaker 4 (01:11:45):
It's a crazy day right here on the Troubleshooter Show.
We'll be right back.

Speaker 16 (01:11:59):
Go with a sure thing Denver's best roofer Excel Roofing
dot Com.

Speaker 17 (01:12:02):
You don't pay a cent until you're content.

Speaker 16 (01:12:08):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 4 (01:12:34):
D news you needed.

Speaker 1 (01:12:39):
So you don't have run incious As fast as.

Speaker 10 (01:12:43):
We can show Shooter's gonna help coming.

Speaker 2 (01:12:48):
Man six is the Troubleshooter Show. No Tom Martinez.

Speaker 3 (01:12:53):
Welcome, Welcome, my friends to the only show of its kind.
We're here to solve problems, answer questions, take complaints. We're
here to make your life a little bit better. I'll
let you know when a line's freed up. We'd love
to hear from it. It's the holiday season. There's no
better time to go after a scumbag during the holidays,
right Honestly, In fact, I'm still a little upset over

(01:13:15):
stap Interstate Toyota. I'm not saying there's scumbags. I wouldn't
be saying their scumbags. Maybe I would be saying their scumbags.
I don't know what I think of them, but I
do know this. According to the caller, Stap Interstate Toyota
up North, drop four or five thousand dollars on parts
that didn't fix her problem. Now they're trying to hit

(01:13:35):
her between the eyes with another fourteen thousand dollars bill
for an engine. Thank goodness, she's listening and getting that
out of there. Can you imagine they throw an ECM
at your car. That's a computer. Generally, once you buy it,
you can't return it. On top of that, they throw
fuel injectors. None of it fixes it. So now you

(01:13:57):
need an engine. Why don't you just tell them, hey,
now you need a car. I mean, it's absurd, and
it's a twenty sixteen Toyota. A twenty sixteen now listen,
I know they hold their value. It's a Toyota and
it's only got eighty thousand miles. That's low mileage for
a Toyota. But now we're twenty thousand dollars. It's crazy.

(01:14:19):
I cannot wait for Tom to get a hold of
that vehicle and figure out what's actually wrong with it.
Because God helps stat if it does not need an engine,
if a valve job fixes it, for a heck of
a lot less money. I will talk about staff forever.
I'll tell you that right now. I'll talk about them
to my lips are blue three oh three seven one

(01:14:41):
three A two five five. Now, Zach, I really appreciate
you holding you called in you're with Heather Gardens or
you live in Heather Gardens. And for people out there
that don't know what that is, how many units make
up Heather Gardens?

Speaker 4 (01:14:54):
Would you guess, Zach? You have any idea?

Speaker 14 (01:14:57):
They have about five apartment building and then a lot
of town homes.

Speaker 4 (01:15:02):
Yeah, I mean it's a huge place. It's massive. And
you had a problem with what was it a boiler
or was.

Speaker 14 (01:15:10):
It actually elevator in my mom's building she live in.
The elevator was out for over two weeks.

Speaker 3 (01:15:17):
Oh my god, I'm sorry. I was thinking of another
Heather Gardens incident.

Speaker 5 (01:15:23):
A three story building.

Speaker 3 (01:15:24):
Mark and your mother, Well, I mean it's a retirement community,
so everybody there could possibly need an elevator. How was
your mom getting up and down at a curiosity?

Speaker 14 (01:15:34):
She couldn't she's a wheelchair bound, scooter bound so she
was stuck in her apartment for the whole two weeks.

Speaker 3 (01:15:40):
That's horrible. I'm so sorry for your mom. So you
called up. We put Deputy Bow on it. What did
Bow get done?

Speaker 14 (01:15:47):
He contacted I think the manager of Heather Gardens or
somebody in charge and talked to them they had to
fix that night, and he also talked to them about
what I was more worried about, like parts on hand.
So you know, Pikaya Dobbins again. So at the wait
two weeks for the parts again.

Speaker 3 (01:16:06):
Zach, I am so glad we could help you guys
out with that. And the kudos again to Deputy Bow,
and I really appreciate you staying on and I'm sure
he does in giving us that update. And I feel
horrible your mother was stuck there, but I'm glad she's
mobile again and can get in and out. And really
really really appreciate that follow up. I love when people

(01:16:27):
do that. You know, we got a refund one time.
I'm talking to Frank durand Stephanie Thomas, Tom and I
got a refund for a guy on a tiny house
one hundred thousand dollars tiny house. This was pre COVID.
Andy he ordered it, and they dropped it off like
on the street. Yeah, like not even like on the
street he lives on. They dropped it off like five

(01:16:51):
miles away from his house on his street and basically
called him and said, your house is there.

Speaker 4 (01:16:58):
So long story short, I get involved, and the home
show was here in town. Okay.

Speaker 3 (01:17:05):
The company that sold him the tiny house, we had
video everything of it was going to be at the
home show.

Speaker 4 (01:17:11):
So Tom's doing the show here.

Speaker 3 (01:17:13):
I'm remote down at the home show talking to referral
list members and I get win that they're there. So
I'm going to go up and I'm just going to
confront the hell out of these guys and figure out
why they would drop off a house in the middle
of nowhere. It got damaged because they dropped it off
in the middle of nowhere, blah blah blah. Okay, so
all that goes down, we get the guy a full refund,

(01:17:35):
full refund. He didn't want another house, one hundred thousand dollars,
you know that. SOB wouldn't come on the air and
tell us because he signed a disclosure with him. That
drove me crazy. I said, why didn't you just come
on before you signed the disclosure. Why so, of course
I went on I didn't sign a disclosure, and I
told everybody what happened. But you get someone one hundred

(01:17:58):
thousand dollars and they won't.

Speaker 4 (01:18:00):
Even come on. I mean, I get it, they signed a.

Speaker 3 (01:18:02):
Disclosure, but think about it next time, come on talk
then sign the disclosure. Anyhow, I digress three oh three
seven one three eight two five five. You can free up,
Zach Kelly. We're gonna have one line open, hey, Warren.
I assume we had a bunch of people on YouTube.
By the way, if you go to YouTube dot com

(01:18:23):
type in Troubleshooter Network, you can watch us during the
breaks and watch us live during the show, and it's
kind of like a show within a show.

Speaker 4 (01:18:32):
It's kind of cool actually. But someone on.

Speaker 3 (01:18:35):
YouTube actually said, it's probably due to the high winds
that are coming up, is the reason you have a
Excel Energy shutdown notice?

Speaker 4 (01:18:44):
Is that correct?

Speaker 28 (01:18:46):
Yeah? I just figured you guys had heard about it.
It's all of all front range. I've never heard of
Excel Energy ever doing that before.

Speaker 3 (01:18:55):
How many I do recall last night on Comrade Kyle's.

Speaker 5 (01:19:00):
Show, Well, they were talking about it.

Speaker 4 (01:19:03):
They were saying that we could have wins up to ninety.

Speaker 3 (01:19:06):
Suzanna and I were flying out of here the day
of the Boulder fire. We were on the frontier airlines,
literally leaving DA going to Nevada.

Speaker 5 (01:19:17):
That was scary.

Speaker 4 (01:19:18):
One hundred mile an hour wins that plane. I have
no idea how it stayed in the air.

Speaker 3 (01:19:22):
So I get that they've got to shut it down
because look at all the damage the Boulder fires did warrant.

Speaker 28 (01:19:29):
I understand that. I just never heard of that, and
I live in the town of Greevy, so I'm actually
in town.

Speaker 4 (01:19:36):
So I just so evenly got the notices.

Speaker 28 (01:19:40):
Yeah, every if you look at the map they give you,
they sent me an email.

Speaker 25 (01:19:44):
They sent me messages.

Speaker 28 (01:19:46):
They even called my phone twice and left voicemails. And
you can go to the outage map. It's the whole
entire front range or I don't know who exactly's affected,
but the map shows the whole.

Speaker 21 (01:19:58):
Entire front range.

Speaker 28 (01:19:59):
What time are they going to the forward you that
email if you want it.

Speaker 3 (01:20:02):
Yeah, I would like to see it actually just to
even do a PSA, but send it to help at
troubleshooter dot com. How long are they giving any times
are they saying we might cut it.

Speaker 4 (01:20:12):
I mean, what are they saying?

Speaker 28 (01:20:14):
The email says Wednesday, December seventeenth, from twelve pm.

Speaker 7 (01:20:18):
To six pm.

Speaker 25 (01:20:20):
Oh my goodness hours.

Speaker 4 (01:20:22):
So are you Is it out right now? No, it's not.

Speaker 15 (01:20:26):
No.

Speaker 28 (01:20:27):
I just was going by what they told me. Tomorrow
they're going to start shutting out follars.

Speaker 4 (01:20:31):
Oh I'm sorry. I thought you were saying it's today.
It's Wednesday.

Speaker 15 (01:20:35):
No, it's Wednesday.

Speaker 28 (01:20:36):
Tomorrow they start shutting it off. I can so it's
that help help at troubleshooter dot com.

Speaker 4 (01:20:42):
Yeah, send that. I want to see that, and I
appreciate your calling.

Speaker 3 (01:20:45):
That is amazing. Can you imagine if most of the
front range? Did you know this, Frank Stephanie, I mean
I saw, like I said, I saw a little bit
on Comrade Cott.

Speaker 5 (01:20:56):
Are we supposed to be grateful that we have Black Hills? Mark,
you and I are? Will we be getting shut down too?

Speaker 4 (01:21:02):
I don't know the answer to that. And we've got
trees everywhere.

Speaker 5 (01:21:05):
We have trees everywhere.

Speaker 3 (01:21:08):
Fire would be absolutely devastating, devastating to Frank Town, devastating.
All right, listen, we're gonna take a quick break. Well,
let me take Karen, real quick, Karen, are you're calling
about the.

Speaker 4 (01:21:21):
Exact same thing?

Speaker 20 (01:21:22):
Right?

Speaker 4 (01:21:24):
Yes? Yes, what is your thoughts on it?

Speaker 21 (01:21:29):
I didn't know if it was true or not because
phones have been hacked and there's a lot of the
furious things going up.

Speaker 4 (01:21:38):
No, it's true. I definitely saw it on Comrade Kyle's show.
I did not know.

Speaker 3 (01:21:43):
I'm gonna read the actual email when we get in
for everybody, but it looks like between a noon and
six o'clock tomorrow. I'll tell everybody when I see the map.
But man, that's a long time. I mean, that really
is a long time not to have. But it's better
than having your house burned down, wouldn't you agree?

Speaker 7 (01:22:05):
Yes?

Speaker 21 (01:22:05):
And I need to add something.

Speaker 4 (01:22:07):
Sure.

Speaker 21 (01:22:07):
I had a friend in Colibine Towers that is a
veteran's place that they can go when they're elderly, and
they were Excel was shutting off the electricity on Wednesdays
from anywhere from twelve to thirteen hours during the day. Wow,

(01:22:32):
I couldn't go up and down elevators the oxygen. I
don't know what people were doing.

Speaker 4 (01:22:38):
Why were they doing?

Speaker 3 (01:22:40):
But Karen, why were they turning off the power for
such a long time in a facility like that.

Speaker 21 (01:22:47):
I'm not sure they were working on a revamping apartment.

Speaker 4 (01:22:52):
So it was like a one time thing.

Speaker 21 (01:22:56):
No, No, this was several wednesdays that she reported to me. Also,
she was in rehab, she went to the hospital, she
came back. Her apartment was actually smaller than it was originally.
The work on her apartment was very sloppily done, and

(01:23:24):
even like the dry wall was what.

Speaker 7 (01:23:27):
Did they do?

Speaker 4 (01:23:28):
Karen?

Speaker 3 (01:23:29):
So they were going through each building and basically redoing
the interiors.

Speaker 21 (01:23:35):
Yes, and she the small apartments there, but she said
that she had a large apartment and everything was smaller
when she came back. They weren't supposed to remove her.

Speaker 4 (01:23:49):
I have a hard time.

Speaker 3 (01:23:51):
I have a hard time believing that, but I'm not
saying it's not true. Maybe just because it works so different,
she's a little confused.

Speaker 21 (01:24:01):
Well, that's what I don't know. But it would be
worth checking out because.

Speaker 3 (01:24:06):
How would I possibly check it out because I had
never been there before.

Speaker 21 (01:24:12):
Well, there's certain things like they put peopoles in, but
they put them over six feet and six feet in
above and most of these people are what do you mean.

Speaker 3 (01:24:24):
By p pills, peepoles what does that mean? Hold on,
I got to keep you up here. You're you're really
just stake Just hank tight, I got so many questions.

Speaker 16 (01:24:39):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven one help. You'll think you're his only customer when

(01:25:01):
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 3 (01:25:14):
All right, threeho three seven one three eight two five
five three oh three Marchina, we got one line open.
You've been ripped off for taking advantage of Need some
help any real estate questions too? Don't forget we got
two of the best real estate people in the state
in here today. You can pick their brain. Is it
a good time to sell a house? What should I
ask for my house? You know, honestly, really quick, guys,

(01:25:39):
how do you price a house? As crazy as that sounds,
do you see what the comps are, and then you
set the price according to the comps.

Speaker 4 (01:25:48):
Is it that simple, you know? Mark?

Speaker 8 (01:25:50):
In this type of market, I know, Stephanie get to
say the same thing. You're not just looking at what
has recently sold. Also do your research on the homes
that are currently under contract.

Speaker 9 (01:26:00):
So I'll reach out to those agents.

Speaker 8 (01:26:01):
I'll ask a lot of questions because sometimes not everything
is as seen. They might have it under contract, but
they might be under contract at a much lower price.
So we try to get ahead of the game, not
just to look at the past souls, but was actually
under contract.

Speaker 3 (01:26:13):
So not only do you guys pull the comps, you
actually talked to other realtors that have things under contract
that would be a comp for that that property.

Speaker 8 (01:26:24):
Absolutely, and we're studying dynamics of the area. I'm looking
at okay, the average person that's buying, where they coming from,
what part of town, ten mile twenty mile radius?

Speaker 9 (01:26:32):
Were looking at everything.

Speaker 3 (01:26:33):
I was still so blown away, Frank. It was years ago.
I think it was twenty fifteen. You listed our house
in Red Hawk for X amount and I was like, man,
I know I can.

Speaker 4 (01:26:46):
Get more than that for it. Frank, why are we
doing this, and you were like, let me do my thing,
and I did. I let you do your that gruff market, No,
you weren't that gruff.

Speaker 3 (01:26:58):
So what happens, Oh he lists my house or our house, Susannai.

Speaker 4 (01:27:05):
Four.

Speaker 3 (01:27:05):
I'm just going to use round numbers, five hundred thousand dollars.
So we listed for five hundred thousand in Red Hawk, Colorado,
twenty fifteen. He brings in this camera crew back then
that had this thing called the Matterhorn, and it's a
three D walkthrough. In fact, it's old school now ten
years later, but back then it was kind of cutting edge.

Speaker 4 (01:27:26):
So you could.

Speaker 3 (01:27:26):
Actually walk through every room in our house, walk up
the stairs with a mouse and a laptop or a
computer or a phone or a tablet whatever. So he
listed on Friday. I'll go ahead and say, that's part
of your secret, sauce. I remember you tell me that.
So you put it up on a Friday. By Sunday
or Monday morning, you had twenty great offers, great full

(01:27:50):
price offers, some of them were contingent on sales, all
kinds of different offers. But what was crazy, Not only
did we get that many offers two days, but almost
one hundred thousand people. It was like nine hundred and
eighty thousand people from New York to California and everywhere
in between.

Speaker 4 (01:28:10):
Did that virtual walk through on our house.

Speaker 3 (01:28:13):
We had one hundred thousand people look at our house,
had twenty bona fide offers probably had a lot more
than that, but twenty that you brought to us. But
that's when the magic really began, because I didn't realize
all those people were willing to pay full price, and
all of a sudden, now an auction starts. You actually

(01:28:34):
created an auction, and the lowest number meant nothing.

Speaker 4 (01:28:38):
Anymore, and it just went up and up and up.

Speaker 3 (01:28:43):
And when you actually locked us into a no contingency,
basically all cash contract for more money than I ever
could imagine on that house, I was shocked. And it
was it was so seamless and so easy. But back
then it was a little different, right compared to now.
What's the difference between real quick that I got to
hop to the phones, but both of you twenty fifteen

(01:29:05):
versus twenty twenty five. Just in the real estate market,
I mean, is it better now?

Speaker 4 (01:29:11):
I know homes are up.

Speaker 3 (01:29:12):
More now, but being in the business, where are we at?

Speaker 10 (01:29:18):
I mean, I feel like the market seemed to be
moving a little better at that juncture, you know, back
in the twenty fifteen Yeah, and that twenty fifteen kind
of range.

Speaker 4 (01:29:28):
Everything was like what we weren't at that time was Yeah, it.

Speaker 10 (01:29:32):
Wasn't like we were holy moly, you know, like we
kind of experienced with you know, that kind of COVID timeframe.

Speaker 4 (01:29:37):
But what do you think in the Pike's Peak region
we're going to see as an increase year over year
in general? Three percent? Two percent? You know, I've got
we plateau.

Speaker 5 (01:29:47):
Yeah, I've got some stats pulled up where seeing.

Speaker 10 (01:29:49):
Some numbers like two percent, seeing you know, a little
bit of softening, but that's more like you know, one
percent change up to that two percent kind of range.
I'm not seeing any nos dives anything like that.

Speaker 3 (01:30:02):
Chafe to say in Colorado Springs, if you own a
property right now, a house, we'll keep town homes out
of this for now, single family dwelling that you can
pretty much count on two to three percent appreciation year overyear.

Speaker 10 (01:30:17):
You know, I wouldn't I wouldn't put my name on
anything like that.

Speaker 4 (01:30:21):
That's not out of line.

Speaker 10 (01:30:22):
But you know, to come in and say yes, we
can anticipate that kind of growth your.

Speaker 4 (01:30:26):
Own What are you anticipating?

Speaker 13 (01:30:28):
Then?

Speaker 10 (01:30:29):
I think it's relevant to the current market, and that's
where I look at numbers on everything I'm working on.

Speaker 4 (01:30:34):
Show you always fair enough.

Speaker 3 (01:30:35):
It's like saying, hey, where's a Tesla's stock going to
be late next year?

Speaker 4 (01:30:39):
Exactly? I still have five thousand dollars? But I don't, Frank,
what do you say? How about in Denver? What's what? What?

Speaker 3 (01:30:47):
What do you think people this year twenty twenty five
that owned a house in twenty twenty four? What do
you think do you appreciations best?

Speaker 26 (01:30:54):
So?

Speaker 9 (01:30:54):
Two things on that mark great question.

Speaker 8 (01:30:56):
So we're seeing an annual appreciation of around six point
three percent. That's been pretty steady. Now, what I would
tell you is this, we're seeing the market soften a
little bit. Some of this is seasonal though. If we
see rates and we're here and talk at me or
may not, we'll see what happens. If we see rates
dip into the fives, watch what happens all of a
sudden demand picks up and boom again.

Speaker 4 (01:31:15):
But what are rates at?

Speaker 3 (01:31:16):
Usually we have John in but he had hip surgery.
What are rates right now? Typical fifteen or thirty.

Speaker 9 (01:31:21):
So conventional, we're sitting around the low sixes right now.

Speaker 8 (01:31:24):
Faha, high fives, low six is somewhere right now.

Speaker 3 (01:31:26):
You're saying high fours. Five percent is at pop. Oh
my gosh, that's when people are going to be like
time to buy a house.

Speaker 8 (01:31:33):
Well, Mark, I'll even tell you this, even when they
drop even a quarter percent, all the news of rates
are dropping, more buyers get in the market. All of
a sudden, you see more demand. We saw that happen
in October. We saw that a little bit of a peak. Yeah,
and then we kind of soppen a little bit in November.

Speaker 3 (01:31:46):
Hey, you both do free analysis, and Karen, I promise
I'm coming back to you. I got to figure out
what's going on with the smaller apartment and the peep
holes and everything. But I basically, you know, I got
a little sidetrack. What else can I say? But both
of you will offer a free valuation of anybody's house

(01:32:07):
for any reason.

Speaker 4 (01:32:08):
Well in your area's course, yeah, in our area, So
in the Pike's.

Speaker 3 (01:32:11):
Peak region, Stephanie seven to zero two six zero zero
ninety one eight. Now, there's a lot of reasons to
do it. If you're thinking or refinancing, you know what
you can sell your property for. If maybe you're thinking
of actually getting the biggest or downsizing, you know what
your property's worth. Then there's no arm twisting and really
there's no games. I mean, you're going to tell them

(01:32:31):
what it's what the house is worth.

Speaker 10 (01:32:33):
Absolutely, I'll give a good, real time, good data, show
you what's going on kind of information, which where I
would price your home at that time.

Speaker 3 (01:32:43):
And Frank and Denver Metro, you've done my house multiple times.
In fact, you help me out with some tax issues
when it came to Douglas County in the assessment on
property taxes.

Speaker 4 (01:32:55):
You helped me kind of fight and get the taxes
down a little.

Speaker 9 (01:32:58):
Yeah, Mark, we did.

Speaker 8 (01:32:59):
If they got I had another gentleman, a really nice gentleman,
call me just recently and says, hey, Frank thinks we
helped him with his taxes and he was able to
challenge back eighty thousand dollars.

Speaker 4 (01:33:08):
Yeah, that's about what you got for me.

Speaker 9 (01:33:09):
Yeah, pretty darn clothes.

Speaker 8 (01:33:10):
So it worked out really well that way, and we're
always happy to do it, Mark, I mean, not just
because you're necessarily selling your house just because sometimes you
just want to know.

Speaker 3 (01:33:18):
Yeah, I love it, and Frank Duran you can reach
out well. His is easy Frank Duran Holmes dot com.
In fact, update at for me Susan Frank Duran homes
dot com or three oh three nine twenty sixteen twenty two.
I'm going to dive into Karen's issue on her friend.
Apparently here's where we're at. Her friend had to move

(01:33:38):
out of the apartment complex because they were redoing the inside,
a remodel of some sort, in fact, even new drywall
and paint. When she came back, apparently the apartment smaller,
and now there's peapoles around the apartment that are six
feet up in the air. I don't even know what
that means, but we got to find out what's going
on over there.

Speaker 4 (01:33:57):
Hold tight, go.

Speaker 16 (01:34:02):
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Speaker 17 (01:34:06):
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Speaker 16 (01:34:11):
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of insurance companies.

Speaker 18 (01:34:19):
Find out now three oh three seven to seven to one.

Speaker 16 (01:34:22):
Help You'll think you're his only customer when you choose
Frank durand the real estate Man dot com to list
your home with Remax Alliance three oh three nine two
zero sixteen twenty two.

Speaker 3 (01:34:33):
All right, three oh three seven one three eight two
five five. By the way, renew Home Innovations the guaranteed
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(01:34:56):
we got a lot cook and I'll let you know
when a line opens up. I need to get to
real quick. We'll go to Karen. Oh, I'm sorry, Karen.
I still have up on the screen. So you understand
the issue with Excel Energy. So I keep forgetting what
Someone please update that. What is going on? So your
friend moved out of the apartment, she moves back in.

Speaker 4 (01:35:18):
According to her, the apartment is now.

Speaker 3 (01:35:21):
Smaller, which I guess is possible to a little bit
like did they move around the rooms? I'm sure the
kitchen and bathrooms didn't move, but did the rest of
the rooms move around, or did they knock any walls
down or what do you know?

Speaker 21 (01:35:37):
I just know that she said that her bathroom was smaller. Okay,
he had a wheelchair in there, that and other stuff
that she couldn't sit.

Speaker 3 (01:35:51):
Well, I would assume if they just remodeled it, Karen,
if they just remodeled it.

Speaker 4 (01:35:56):
And this is an assumption, but I think it's a
pretty good.

Speaker 3 (01:35:58):
One that they would have to follow ADA guidelines. So
I would assume the wheelchair would fit in there if
it's a normal size wheelchair.

Speaker 7 (01:36:10):
Right.

Speaker 21 (01:36:10):
And she said they took down all the the things
that she held on to take the shower for safety.

Speaker 4 (01:36:18):
So you're saying there's no grab bars anymore.

Speaker 3 (01:36:22):
Correct, that's all ADA, though I find that highly unlikely.
Keep going else. What about these peepoles that are six
feet tall?

Speaker 21 (01:36:34):
Okay, that's not the correct word. It's the hole that
they put in the door so you can see who's
outside your Yeah, but.

Speaker 4 (01:36:44):
Why would they put it six feet makes no sense.

Speaker 21 (01:36:50):
People cannot reach it. Number one, because they're all smaller.
Many of them are wheelchairs. And the reason why I'm
really confers just because there's a lot of that's there.

Speaker 3 (01:37:02):
But Karen, Karen, hold on a second, even even if
it was for spring chickens, why would they put a
peopole or not a people a door hole whatever it's called.

Speaker 4 (01:37:12):
What the hell's that called? Someone helped me, it is
a people? A people?

Speaker 5 (01:37:16):
Yeah?

Speaker 4 (01:37:17):
Why would they put one six feet high?

Speaker 7 (01:37:21):
Right?

Speaker 21 (01:37:22):
So nobody could see who's actually at their door?

Speaker 4 (01:37:26):
Why? Why would they not want you to see who's
at their door?

Speaker 7 (01:37:30):
Yeah?

Speaker 5 (01:37:30):
Why wouldn't they want you safe?

Speaker 21 (01:37:34):
That's the question.

Speaker 4 (01:37:35):
And I said, where is this complex?

Speaker 7 (01:37:37):
Oh?

Speaker 4 (01:37:38):
Where is it?

Speaker 21 (01:37:40):
This? This complex is in Fedal, it's in Denver. It
was called all right, listen, we're going to send towers.

Speaker 3 (01:37:48):
That's fine. Listen, I don't need to know what it's called.
We're going to send someone out there to look at it.
You need to get with your friend and get us
that information so we know what apartment and what time.

Speaker 21 (01:38:01):
She was on the fourth floor. Unfortunately, she was sent
of a hospital okay, and I don't know what was
behind that and put on a ventilator and she's gone
now she's dead.

Speaker 4 (01:38:20):
Yeah, oh my god.

Speaker 3 (01:38:22):
And I can't believe we just went to that in
less than thirty seconds. So, yeah, Karen, how would we
possibly how would we have possibly have helped her?

Speaker 21 (01:38:34):
Well, you can help the other vets that are still
there and they're very unhappy.

Speaker 4 (01:38:40):
If you know.

Speaker 3 (01:38:41):
Listen here, Karen, here's what I'm going to do, and
I'm being dead serious. If you get someone over there
that is having issues, I will send someone over there
to check the place out. I'll make sure for the
most part it's eightya and make sure they literally don't
have the peopoles at six feet. I don't mind checking
that stuff out now saying that, I.

Speaker 4 (01:39:01):
Think there's a good possibility.

Speaker 3 (01:39:03):
Your friend that is no longer with us was just
very confused coming back to a new apartment, and that's
basically what it was. If they redid the inside, things
were not the same, and I think she was very
confused by that and probably talking about things that probably
were not exactly like she was saying. But if you

(01:39:26):
know someone over there that needs help, please reach.

Speaker 4 (01:39:29):
Out to us.

Speaker 3 (01:39:30):
Kelly's going to tell you how to do it, and
we will investigate.

Speaker 4 (01:39:34):
I promise you we will. I'm not going to blow
you off.

Speaker 3 (01:39:37):
The days of just saying there's no way that's crazy
or gone. I'm not going to do it anymore. Although
I will say when we get out there. I have
a feeling it's not going to be what we're being told,
but maybe it is, and we will find out.

Speaker 4 (01:39:51):
We will get to the bottom of it.

Speaker 3 (01:39:53):
Mike, what's your comment on Excel Energy shutting down basically
the Front Range tomorrow.

Speaker 13 (01:40:00):
Yeah. No, all I was going to say is they
came out with a news announcement about shutting power down
along certain portions of the Front Range, so they don't
have an issue like they did in Superior where their
power lines caused fire. Yeah, the bullonymire, I mean that's

(01:40:20):
what he's already told you that.

Speaker 4 (01:40:22):
Yeah. Absolutely.

Speaker 3 (01:40:24):
In fact, numerous one actually sent the notice over.

Speaker 4 (01:40:27):
What the calls were.

Speaker 3 (01:40:28):
What's kind of funny about that, Mike, is where people were,
I don't want to say they were upset.

Speaker 4 (01:40:34):
They were like, yeah, we don't want our house to
burn down.

Speaker 3 (01:40:36):
But apparently on that map from noon to six o'clock tomorrow,
it's like they're going to shut down the whole damn thing.
I mean, they're going to shut down the Front Range.
According to one guy, all the way from Greeley going west,
and all the way from basically Colorado Springs to what
Fort Collins I mean, I don't know. I didn't look
at the map, but yes, we did figure out what

(01:40:59):
that was about three h three seven one three eight
two five five. Hey, Jay's got advice on that Tacoma,
And that Tacoma is the one where Stap Interstate Toyota
basically charged her four or five thousand, according to the
caller UH for parts that did not fix the problem.

(01:41:20):
They charged her for an ECM or a computer and
then some fuel injectors, and then they came back and basically,
according to her, said now that didn't fix it. Now
you need an engine that's fourteen thousand. To me, they
have no idea what they're doing. That's my opinion, yep,
I can have an opinion, and in my opinion, Stap Interstate,
who we did try to reach out to for comment UH,

(01:41:43):
basically doesn't want to answer a calls back, at least
not yet. So we'll see how that goes. So, Jay,
I promise I'll come to you after this. And Naya
tell us a little bit about Naya Real quick. Susanne,
what is this Atlas Real Estate group?

Speaker 6 (01:41:56):
It's I think it's a rental management company out of Nevada,
And she's having issues with them.

Speaker 4 (01:42:04):
So, okay, we're gonna free a couple of lines up.
Here's the number.

Speaker 3 (01:42:07):
Get those calls in three oh three seven one three
a two five five three oh three Martino.

Speaker 16 (01:42:18):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 17 (01:42:21):
You don't pay a cent until you're content.

Speaker 16 (01:42:27):
Time for an insurance check up, free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 3 (01:42:53):
All right, three oh three seven one three a two
five five three oh three Martino. We do have one
line open. It's a good time to get through Jay.
I'm going to take Jay Real Quick Susan, and then
we'll go to that call. Hey, Jay, what is your
advice on the Tacoma.

Speaker 7 (01:43:10):
Real Quick card? Give that to you.

Speaker 20 (01:43:12):
The reason to cook people's at six feet is because idiots.

Speaker 7 (01:43:15):
That's all.

Speaker 20 (01:43:16):
There's that, but the Tacoma she's in the unique position
to get some advice no one ever gives her. Understands
right now they have worked on her car, she has
the right to get her old parts back. Yeah, she
needs to get her old parts back.

Speaker 4 (01:43:31):
I told her that, yep, because that's.

Speaker 7 (01:43:37):
The time.

Speaker 20 (01:43:37):
It's too late.

Speaker 3 (01:43:38):
Yeah, and it'll be curious if well, two things. One
if they have the old parts like you just mentioned,
and then number two, if they needed the old parts,
because where that vehicle's going to end up, they're going
to be able to test and figure it out. But honestly, Jay,
we already kind of know it didn't need those parts
because none of those parts fixed her only problem. Now

(01:44:01):
they're saying you need a whole new engine. It's kind
of crazy.

Speaker 20 (01:44:04):
Without the parts to test, they can say, oh, it
had other problems.

Speaker 3 (01:44:08):
Yeah, absolutely they could, And there's times where that's true.
There are definitely times where a vehicle needs more than
one part.

Speaker 4 (01:44:14):
I mean, there's no doubt they're supposed to keep them.
Yeah they are. Now the only issue with that is
some things have a core.

Speaker 3 (01:44:21):
We don't know if that ECM has a core, because
if it's rebuilt or re manufactured and there's a core
on it, that Core could be quite expensive, but who
knows here? Okay, now, what is the deal with Naya?
Hey Nya, what is your question?

Speaker 19 (01:44:39):
Hi?

Speaker 24 (01:44:40):
So I want to know how I can best figure
out some issues that I have going on with Atlas
Real Estate. These issues have been going on for over
two and a half years.

Speaker 4 (01:44:50):
Oh my goodness.

Speaker 24 (01:44:52):
Yeah, and I've discovered a lot of things about Atlas
that raises concerned about their legitimacy as a real estate company.

Speaker 3 (01:45:00):
Hey, Nia, why are you dealing with Atlas? Were they
trying to help you purchase a home or a business
or what is that?

Speaker 4 (01:45:08):
What does that scope look like?

Speaker 21 (01:45:10):
I'm a renter?

Speaker 12 (01:45:12):
Okay with Atlas?

Speaker 5 (01:45:14):
And is it in Nevada? Noya?

Speaker 24 (01:45:17):
It is in Nevada, but their corporate office is in Colorado.
And what I've discovered about them as a company affects
tennis in every single state where they operate.

Speaker 3 (01:45:27):
At Oh my goodness, you're pulling the covers back on
something big here.

Speaker 4 (01:45:32):
I mean, give me an idea.

Speaker 3 (01:45:34):
Of your initial issue with Atlas.

Speaker 24 (01:45:39):
Well, the first issue that I ran into with Alice
when I applied for the property at Fine Diggs, which
is a third party or what they pretend as a
third party.

Speaker 21 (01:45:50):
Yeah, approvo system and we.

Speaker 22 (01:45:53):
Were approved for the home.

Speaker 3 (01:45:55):
Okay, hold on, I wonder if she got toned afterwards.

Speaker 4 (01:45:59):
We're going to find that out. And Fred, you hold
tight as well. I promise I'll get to an issue
with the collection agency that can be brutal three oh
three Martino two.

Speaker 3 (01:46:08):
Lines and open Naya. You'll be up as soon as
we get back on. Dying to hear what these guys did,
and I'm glad they're local to Colorado. We can give
them the business.

Speaker 16 (01:46:17):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only

(01:46:38):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty.

Speaker 29 (01:46:46):
Two Rift News.

Speaker 5 (01:46:57):
So you don't have.

Speaker 1 (01:47:00):
Come, run in just as fast as we can. Shooter's
gonna help.

Speaker 2 (01:47:05):
Come man, This is The Troubleshooter Show.

Speaker 3 (01:47:10):
No Tom Martinez, Welcome, Welcome, my friends to the only
show of it's kind. We're here to solve problems, answer questions,
take complaints. We're coming up on the holidays. We got
a lot cooking on The Troubleshooter Show. Bottom line though,
right now, two lines open. You've been ripped off or
taken advantage of, We want to hear from you. By

(01:47:32):
the way, this hour brought to you by one Clear
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two five five three zero three Martino, here's the deal.

Speaker 4 (01:48:13):
We're going to get to the bottom of this.

Speaker 3 (01:48:14):
But Nya called in, and Naya said, Hey, I'm in Nevada.
But Atlas Real Estate Group and that's who she's having
issues with is headquartered in Colorado.

Speaker 4 (01:48:26):
So I'm calling you guys see if we can get
some help.

Speaker 3 (01:48:28):
And basically what she has told us so far, Nya said,
when we first applied for the house, was it a
house or an apartment?

Speaker 4 (01:48:36):
What was it? Nya?

Speaker 24 (01:48:38):
It was a house.

Speaker 3 (01:48:39):
So you applied to rent in a house and they
said you were approved.

Speaker 4 (01:48:46):
But then what happened?

Speaker 24 (01:48:48):
So fine Diggs approved us, They sent our IDs in
information over to Atlas. When Atlas received the information, they
went in to find it back in system and increase
the amount of the rent to disqualify our housing voucher.

Speaker 3 (01:49:07):
Oh well, well, hold on a second, though, I don't
know if they have to take a housing voucher. That
could be completely up to the company if they want
to deal with a third party like that.

Speaker 4 (01:49:20):
You know what I'm saying.

Speaker 24 (01:49:22):
They already had agreed to take the voucher.

Speaker 4 (01:49:25):
Atlas agreed to take it.

Speaker 24 (01:49:27):
Yes, they did. They were already aware before we applied
that we had a voucher. We had talked to them.

Speaker 4 (01:49:34):
How much did they up in the rent?

Speaker 24 (01:49:37):
The rent went up from twenty twenty five to twenty
two hundred dollars which was outside of the fair market
rent at the time, and I used the system called
MLS website to find out how they increased the rent
because findings claimed that they didn't have a record of

(01:49:58):
what the rent was originally. So I decided to go
onto MLS and I put in the property we had
applied for and several other properties and found that atlass
was changing the rent on these properties. So after they
disqualified us, I contacted them directly asked for my application
being back and they said, wait, wait, wait, since you're

(01:50:22):
claiming that this is discrimination, let us talk to our supervisor.
So they talked to their supervisor.

Speaker 3 (01:50:28):
Wait wait, wait, wait, Nia, this is all people based
here in Colorado at this point, right.

Speaker 24 (01:50:34):
Yeah, okay, keep going okay. So they talked to their supervisor,
and their supervisor said that they would allow us to
rent the property and they changed the rental amount back
to twenty twenty five dollars.

Speaker 3 (01:50:49):
Hey, let me ask you something before we go on.
You brought up discrimination. What would you be discriminated against?

Speaker 4 (01:50:55):
Are you black? Are you What is the discrimination?

Speaker 13 (01:51:01):
Well?

Speaker 24 (01:51:01):
I believe that it was raised discrimination because after they
received our IDs, it's when they went in and changed the.

Speaker 4 (01:51:09):
Rental, and I'll ask again, are you black? What is
the discrimination?

Speaker 21 (01:51:13):
I am?

Speaker 24 (01:51:14):
I am black?

Speaker 4 (01:51:15):
Okay.

Speaker 3 (01:51:15):
So when they saw the IDs, of course it's evidence
you're black. And then that's when they said, we were
going to raise the price and we could no longer
take this voucher. When you called up and talked to them,
all of a sudden, when you were basically telling ingham
you felt discriminated against, they went talked to a supervisor.
The supervisor then said we'll go ahead and do it.

Speaker 24 (01:51:39):
Yes, But one more detail is prior to me calling
them out, the real estate lady said, well, you can't
have that house, but you can take from a list
of houses that I've chosen for you.

Speaker 3 (01:51:53):
Wait wait, wait, wait, hold on NYA. So when they reversed,
when they reversed the.

Speaker 4 (01:52:00):
How do I put this?

Speaker 3 (01:52:02):
Are we not even talking about the same house anymore?
In other words, the house that you wanted that was
two twenty five dollars a month and you were going
to use your voucher on, did they say we'll go
ahead and take your voucher and bring it to that price,
but not on this house.

Speaker 24 (01:52:19):
Here's what happened. So prior to them putting the house
back to it. A real estate agent told me, you
can't have that house, but you can pick from any
other houses on my list that would meet your voucher amount.
So I said, why are you trying to force us
to move into a house that you want us to

(01:52:40):
move into, into the neighborhood that you want us to
And she said, well, you no longer qualify because prices
are subject to change and we've changed the costs. So
I said, business discrimination. I think I'm going to follow
a complaint against you guys, and she goes, wait, wait, wait,
let me talk to my supervisors first, and we'll see
we can put the house back at that amount that

(01:53:03):
you want so that you will qualify for it. So
they switched it back to the original amount, which was
twenty twenty five, and allowed us to still have the house.
But this was the beginning of a two and a
half year retaliation campaign by them letting us have the house.
They did not let up on us.

Speaker 3 (01:53:25):
Wait wait, so hold on, hold on, hold on, We
just jumped two and a half years. So two and
a half years ago this all goes down. Where did
it end up? Did you end up signing a lease
and you actually live in that house right now?

Speaker 4 (01:53:37):
What happened?

Speaker 24 (01:53:38):
I actually live in this house right now? Okay, we
live here, and we signed three leases with them prior
to our move in. They charged us utilities and put
that on our ledger. They refuse to pro ratee our
rent and they have refused for over time one and

(01:54:00):
a half years, three fund us what we paid for utilities.

Speaker 3 (01:54:04):
No, wait, wait, wait, naya and naya once again. You
just got to just slow down a little. When you
moved in and signed the original lease, it was for
twenty twenty five dollars roughly, right, Yes, in that lease?
Are you supposed to pay your own utilities? Or does
it say in the lease? And I'm just talking that

(01:54:25):
one lease. And I say that because you said there
was three leases that very first year. In that lease,
what did it say about utilities?

Speaker 24 (01:54:34):
We were supposed to pay our utility, But through a
third party management company called Conservative ooh, they gave a
false move in date two that said we moved in
a month earlier so that they could charge us utilities
prior to our action movie.

Speaker 3 (01:54:53):
Wouldn't that be a simple fix by literally looking at
the moving date or I don't even care about to
move in but the day you could move in on
the lease compared to when they started billing you, Why
is that so difficult to solve?

Speaker 24 (01:55:10):
Well, because they wanted us to actually pay for the utilities.
Kind of service charges you three months after the utilities
are actually due. They have like a three month great period.

Speaker 25 (01:55:24):
Okay, So what Atlas.

Speaker 24 (01:55:25):
Did after they charged us for utilities prior to move
in and I said, hey, we weren't living there, then
they decided to go into their ledger?

Speaker 3 (01:55:34):
Hold on, hold on, hold on, Nyata, I gotta do
something because I want to help you. This story is
intriguing to me, but I want a little help listening
to your story Denver real estate moguls. My god, I've
said that name more times than I have in a month.

Speaker 5 (01:55:51):
He's listening right now.

Speaker 6 (01:55:52):
And just a little sidebar, it's Atlas is the worst company.

Speaker 5 (01:55:56):
I just started listening.

Speaker 6 (01:55:57):
They're the company we told you don't even do inspections
of the proper for the owners.

Speaker 5 (01:56:00):
I want to listen.

Speaker 4 (01:56:01):
I got it. I want him to come on.

Speaker 3 (01:56:04):
We don't have to use his name or I don't
care what he wants to do, but I have got questions,
like this third party billing for utilities.

Speaker 4 (01:56:13):
I don't understand that.

Speaker 3 (01:56:14):
I'm hoping he does, and I've got other questions. I mean,
it is kind of funny think about this. A lot
of times the old mark would jump to conclusions like, oh,
there is no way this person. I'm not even gonna
dig into it right now. I'm just gonna say my
ears are wide open.

Speaker 4 (01:56:35):
Hold type.

Speaker 16 (01:56:41):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 17 (01:56:45):
You don't pay a cent until you're content.

Speaker 16 (01:56:51):
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three three seven seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two.

Speaker 3 (01:57:17):
Right, three oh three seven one three eight two five five.
We got a couple lines open three oh three Martino,
We're gonna go right back to Naya. We do have
uh Sean Gilliland with Denver real Estate Moguls on with us. Hey, Sean,
I wanted you to kind of listen to this call
because you're in the business now. She's dealing with this

(01:57:41):
in Nevada, so some of the laws you're different, for sure.
But the Atlas real estate group she has a problem with,
I guess is based out of Colorado. And here's kind
of the bottom line on it. She applied for a
house and she does have a voucher, and the voucher

(01:58:01):
is good for X amount, and.

Speaker 4 (01:58:03):
She applied for the house.

Speaker 3 (01:58:04):
They said everything would be okay, but then they came
back after she sent her driver's license to him, and
she's a black female and she's under the impression. Once
they saw that she was black, they decided to up
the price, which she did do or which they did do,
and all of a sudden, she wouldn't have qualified with

(01:58:25):
the voucher. Then when she said, hey, hey, wait a second,
I don't like what's going on here. I think you're
discriminating against me, that person went to their manager, came
back and said, well, we decided we're going to go
ahead and let you go to that house for the
same price. So, first of all, Naya, when you found

(01:58:49):
this property, it was advertised at the original price at
twenty twenty five right. Yeah, So Sean, in Colorado, and
once again we have law changing January first, where when
it comes to advertising, this would never happen in Colorado.
Now I want to say this, I'm against most of
these law changes, but for different reasons. They're going to

(01:59:11):
raise rents on everybody. But in Colorado you wouldn't be
able to do that come January first. But I'm not
sure about right now, Sean. Can you advertise a house
at two thousand dollars? Then when someone calls you say, yup,
we can do it, and they run your credit and
everything's good. But then they get to the part where
they want the license, they see your black at least

(01:59:35):
courting de Naya, then all of a sudden raise the
price or you even allowed to do that right now?

Speaker 4 (01:59:41):
In Colorado? I can't one?

Speaker 7 (01:59:47):
Can you hear me?

Speaker 25 (01:59:48):
Mark?

Speaker 4 (01:59:48):
I got you? Now go ahead, Sean, I'm sorry.

Speaker 22 (01:59:51):
My thoughts number one are bodies for one.

Speaker 19 (01:59:55):
We would never obviously do anything like that, I mean,
because that's just looking for trouble. Now, Like you said,
January first, obviously, with all those new law changes and
stuff in the transparency and pricing that's going to take place,
you wouldn't be able to do that now looking at
this situation from the standpoint of that law not passing yet,

(02:00:19):
she has to have proof for one, then she could.

Speaker 13 (02:00:24):
Have a CAF. She has proof, she may have a case.

Speaker 7 (02:00:27):
Well hold on no less objective up to the judge.

Speaker 3 (02:00:30):
So Sean, what she said though, is they came back
and said, you know what, We're going to go ahead
and give it to you at the original and she
moved in.

Speaker 4 (02:00:38):
That was two and a half years ago.

Speaker 3 (02:00:40):
But then when she moved in, they have a third
party system called what Naya that builds the utilities.

Speaker 24 (02:00:47):
It was Conservatives until I reported them, and then they
switched to Utility because they wouldn't give Conservatives the actual lead.
But Conservice name was actually on the lead them pretending
like they had no idea what the actual move in
date was. I found was actually to stop us from
getting the amounts that the utilities would have been from

(02:01:10):
our move in date up to the time when April
when I contacted them asking what is the utility amount
for March eighth moving forward, I don't want to know
about previously, and they said, oh, well, we need.

Speaker 22 (02:01:25):
Your lease, although they had the lease.

Speaker 24 (02:01:28):
And so they contacted Atlas, and Atlas didn't respond to
their emails for the actual confirmation that this was a
real leaf that they were looking at. So after two months,
Atlas decided to switch to utility, and we never found
out how much we paid for utilities.

Speaker 3 (02:01:47):
Par to send because okay, hold on a second night,
hold on Sean. I've got a couple questions. Have you
heard of these companies that two third party billing for
utilities for homes?

Speaker 19 (02:01:59):
We don't do any of that, but I do know
that a lot of the utility stuff is changing too.
That's another thing that's changing. So if you have you know,
if you're not separately metered, that's going to be changing.
You can't do that anymore.

Speaker 4 (02:02:10):
Well, once again, though she's in Nevada.

Speaker 19 (02:02:15):
Well, that's true, that could be different. It could be
different there, but Colorado or Denver, law, I'd have to
actually be looking at that to make sure.

Speaker 4 (02:02:24):
Yeah, but hold on Sean.

Speaker 19 (02:02:26):
In the past, most of them are Colorado, though not
just denber Sean.

Speaker 4 (02:02:30):
She's telling me, though, here's what I'm trying to understand
Denver though that one, Sean.

Speaker 3 (02:02:35):
Here's what I'm trying to figure out, though, What is
this company that bills.

Speaker 4 (02:02:40):
They bill you every three months, right, Naya.

Speaker 24 (02:02:44):
Well what they do is they hold back three months
in billing, so they slowly reintroduced the bill. Okay, so
we moved in March eighth, they would introduce three months
prior in effort. Intimate they're always three months behind on
their billings.

Speaker 4 (02:03:04):
Okay, hold on, hold on, hold on, hold on.

Speaker 19 (02:03:07):
They need you to pay the bills the three months prior.

Speaker 21 (02:03:10):
Then, I'm not sure what margin that is.

Speaker 24 (02:03:16):
The whole thing. We don't know how much we paid
because at list would add the utility bills onto our
ledger using an app called at folio where they can
manipulate prices and add things later on. So we have
no idea how much we actually paid.

Speaker 3 (02:03:34):
How much do you think? How much do you think
is owed to you? Maybe that's a better way to
approach this.

Speaker 24 (02:03:41):
If we're talking about two and a half years, I'm
talking about thousands of dollars. I haven't even told you
everything that's happened in the last two and a half years.
We're talking about a lot of money. And what I
just thuttered from a BBB complaint was that at let's
allow some tenants to out of third part party billing
because they wanted them to be able to get government

(02:04:04):
subsidies from Leap Energy assistance. But they forced us into it,
and they've done this in fourteen six where they operate.
Not all tenants are forced into this third party billing,
and Atlas recently updated their website with a disclaimer saying
now that it depends on the owner of the property.

(02:04:26):
If the owner says they want third party utility billing,
then they would use that. But guess what, Atlas actually
owns the house that we live in, so they were
the ones who decided that we would be forced into this.
We pay utility a percentage of every bill every month.
They take over three percent of every utility bill, which

(02:04:49):
is a total of four of them, gas, water, trash
and sewer and electricity, so they take a percentage of that.
They are also charge those processing fees in addition.

Speaker 3 (02:05:03):
Okay, hold on, hold on, hold on, hold on, hold on, Sean,
let me ask you this. If all of this is
actually spelled out in her lease, what I've yet to see.

Speaker 4 (02:05:12):
And remember, this is Nevada.

Speaker 3 (02:05:13):
It's not Colorado, and I don't know what the laws
are in Nevada either. But if it's all spelled out
in her lease. I would assume there's no problem with this.

Speaker 4 (02:05:22):
Would you agree with that?

Speaker 27 (02:05:24):
Yes, I would agree.

Speaker 19 (02:05:25):
And here's what I would suggest, Mark though, she can
ask for a full accounting of everything, so I would
I would you know chat ept is great for this, Yeah,
of course, I would go on to chat ept tell
chat Ept all of the information, and then I would
I'd write a formal I'd have chats ept rate a

(02:05:47):
formal demand to Atlas requesting all the accounting over the
last two and a half years of all utilities, all
rent payments and everything. And then she might have to
go and get statements from her bank accounts too, and
see how much they took cross reference each.

Speaker 3 (02:06:01):
But you've never dealt with hold on Naya Sean, You've
never dealt with these third party billings.

Speaker 25 (02:06:07):
I would use them, No, okay.

Speaker 3 (02:06:10):
It's it's kind of odd. I didn't even know they existed.
I mean, I really didn't. I guess some people.

Speaker 19 (02:06:17):
Advertise aisements from some companies that say they do things like.

Speaker 12 (02:06:20):
That, but we don't.

Speaker 19 (02:06:21):
We've never used them, I don't believe. But you know, again,
Tasha handles most of the utilities in the building in
our in our company, so she's going to know more
about that kind of thing.

Speaker 15 (02:06:31):
To be honest with you, I'll go out the phone.

Speaker 21 (02:06:33):
She'll be like, yeah, we actually use one of those stumpies.

Speaker 19 (02:06:35):
I don't believe we do, though.

Speaker 3 (02:06:37):
That would be funny, And I could see the benefit
in some uh circumstances where maybe they qualify for the house,
but for whatever reason, the utility company doesn't want the
bills in their name, or they only want him in
the owner's name, or who knows. I mean, I could
see the purpose in them. I just never thought of it.

(02:06:57):
So hold one of.

Speaker 19 (02:06:58):
The reason is that they're passing bills. You know, when
companies make things so confusing for the tenants, it's it's
pretty unfair.

Speaker 3 (02:07:06):
Well, the biggest unfair part about this is she has
no idea, according to her what she's paying for utilities.

Speaker 4 (02:07:12):
I mean, that would drive me crazy too.

Speaker 19 (02:07:14):
Demand an accounting from them. They have to give her
an accounting. That's one of their fiduciary responsibilities to a
turn out.

Speaker 3 (02:07:20):
All right, everybody out there, hold on to NYA Sean Gilliland,
Denver real estate moguls. I'm going to tell you this
straight up. If you're looking to find a house for rent,
you call up Sean. And more importantly, if you're a
landlord and you're sick and tired of dealing with all
these rule changes in Colorado and want to sit back
and let someone else do all the leg work, call

(02:07:41):
up Sean. He's a property manager. Seven to zero, eight
four to one, ten twenty one. Seven to zero eight
four one, ten twenty one. Now here's what we're going
to do. I gotta take a break, Naya. I want
you to give Kelly right now the phone number for
Atlas here in Denver. Kelly try to get someone on

(02:08:04):
from Atlas to figure out what the hell we can
do to get her accounting of all these utility bills
over two and a half years. Let's see if we
can't get one of their representatives on. Everybody, hold tight,
and fred, I promise you'll be up next.

Speaker 16 (02:08:24):
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Speaker 17 (02:08:28):
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Speaker 18 (02:08:44):
Help.

Speaker 16 (02:08:45):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance.

Speaker 18 (02:08:52):
Three oh three nine two zero sixteen twenty two.

Speaker 3 (02:08:56):
All right, three oh three seven one three eight two five.
I don't forget three oh.

Speaker 4 (02:09:01):
Three Martino works on and off the.

Speaker 3 (02:09:03):
Air and help a troubleshooter dot com any problem, any state,
Get those emails, get those calls in. Even when we're
not here, we still answer and call back on three
oh three Martino, Kelly, did you call.

Speaker 4 (02:09:16):
Over to Atlas?

Speaker 26 (02:09:18):
I sure did.

Speaker 4 (02:09:19):
Did you talk to anybody?

Speaker 1 (02:09:20):
I did?

Speaker 26 (02:09:21):
I spoke with a maid?

Speaker 4 (02:09:23):
A maid. What does that mean? You spoke with a maid?

Speaker 26 (02:09:27):
Well, she didn't speak a lot of the English, so
we didn't get very far.

Speaker 3 (02:09:31):
So what how do you know she was a maid?
She told me she answered the phone at Atlas? And
where did you get the number for Atlas? Did you
get it from the caller?

Speaker 21 (02:09:43):
Yes?

Speaker 4 (02:09:44):
I did, and you called them? Yes, and it's a maid.

Speaker 26 (02:09:48):
Well, the person who NYA gave me the number for
a Jesse Cabrera, which is who she was working with, NYA?

Speaker 4 (02:09:59):
Who is this person? That Kelly's speaking of.

Speaker 24 (02:10:03):
She is the property manager that's been over.

Speaker 3 (02:10:07):
Our leases, over your leases? Yes, in Colorado. She works
out of Colorado.

Speaker 24 (02:10:14):
I'm not sure where she works at. That's what I've uncovered.

Speaker 4 (02:10:18):
How do we know? How do what was her name?

Speaker 26 (02:10:21):
Jesse Cabrera?

Speaker 4 (02:10:22):
And you talked to Jesse?

Speaker 26 (02:10:24):
I did not?

Speaker 4 (02:10:25):
Okay, you talked to whoever answered the phone?

Speaker 26 (02:10:27):
Correct? And who would not put me through to Jesse's
voicemail or connect me through to her?

Speaker 4 (02:10:34):
Did they know who Jesse was? Yes, but they wouldn't
allow you to leave a message?

Speaker 5 (02:10:38):
Correct.

Speaker 4 (02:10:40):
I don't understand, NYA. Can you shed any light on this?
Do they simply? Why would it? Maide be answering? Do
you have any clue?

Speaker 24 (02:10:49):
I don't know, but I can tell you that since
I've been looking into this company, Yeah.

Speaker 4 (02:10:56):
I know every every stone you on earth, there's something
new under it. I get it.

Speaker 24 (02:11:02):
Yeah, their accountant do not have licenses?

Speaker 4 (02:11:06):
Well, okay, listen, listen.

Speaker 3 (02:11:08):
What I care about is what I care about right
now is your issue. I'm not going to get into
if a CPA has got a license in a certain
state or anything. I just want to figure out how
much money they owe you if any So, I want
to put Deputy Dmitri on this.

Speaker 4 (02:11:24):
Suzanne, you've got all a Naya's info, I say, I do.

Speaker 5 (02:11:27):
I could send it to Deputy d So.

Speaker 3 (02:11:28):
I'm hoping he's listening today. If not, I'll go over
it off air with him. But we also need a
copy of your lease. Do you have the lease?

Speaker 13 (02:11:38):
Yeah?

Speaker 3 (02:11:38):
Okay, hold on, I want you to send that to
help at troubleshooter dot com. I'm not going to do
this today, but we're going to try to figure out
where this maid in her boss is tomorrow. I mean,
we're going to try to figure it out and get
a hold of them. The whole thing sounds crazy, and
I happen to know someone hates this company. Atlas says

(02:12:03):
they're sleezballs. Now that's an opinion, but they basically say
they suck, and in my opinion, based upon who I
heard it from, I tend to agree with them. But
we're going to dig in on this and we're going
to figure out what the heck's going on and demand
some form of accounting to help Naye out. I mean,
this is crazy. How hard could it be to get accounting?

(02:12:26):
It shouldn't be that hard. Now Frank durand the real
estate man, is it a good time or a bad
time to sell a house?

Speaker 4 (02:12:33):
Do you wait?

Speaker 8 (02:12:34):
I'll tell you this much, Mark, I would say quality
over quantity right now. We just put a home under contract,
and I told the sellers, look, you're not going to
see as much traffic through them. But the buyer that's
going to buy is a very serious buyer. And that's
exactly what happened. Just negotiated a great deal, have another
listing right now, got two offers. So it is quality
over quantity right now.

Speaker 4 (02:12:52):
Well that's good though. Man, that's not a bad deal.

Speaker 8 (02:12:55):
No, not at all. And what will happen typically this
time of year. Stephanie knows exactly what happens this time.
I mean your we'll see listings drop, buyer activity drop.
But the buyers that are in the market, Wall, I'll
tell you they really need a home right now.

Speaker 3 (02:13:06):
Do you think it's that way in other states like Florida,
does winter or the Christmas season slow it down? That
it's more the season than it.

Speaker 4 (02:13:14):
Is the weather.

Speaker 9 (02:13:15):
I think it's pretty universal. Mark, Really, what's.

Speaker 3 (02:13:18):
The best time to list? If you had to pick?
Like in other words, you don't have to move, you're
in no rush. It doesn't matter what is the hot zone.

Speaker 8 (02:13:28):
Traditionally, except for accepted a few rules here, Mark, I
would tell you typically that sweet spot is April May June,
right in that timeframe. Got it right right after the
fourth of July starts slowing down a little.

Speaker 3 (02:13:38):
Bit, Stephanie. Open houses or not? Is that a thing
of the past to allow people. I don't know if
I would want people that just show up.

Speaker 4 (02:13:48):
Walking through my house. I don't know if I'd like that.

Speaker 10 (02:13:51):
So open houses are I think they can either be
positive or potentially you know, just you never know who's
come through the door.

Speaker 4 (02:14:00):
I think the only people that come through in a
neighborhood are your neighbors.

Speaker 10 (02:14:04):
Yes, that's what's to be a lot of who attends.
Sometimes you do have buyers that actually go out and
are kind of, you.

Speaker 4 (02:14:10):
Know, feeling things in houses still, you know, I I.

Speaker 10 (02:14:12):
Have done open houses in the past, and I.

Speaker 4 (02:14:14):
Do I do the house smell and all that stuff.

Speaker 10 (02:14:19):
No, I actually stopped doing anything baked goods, you know,
around COVID and started doing prepackaged type.

Speaker 4 (02:14:25):
I didn't even think, yeah.

Speaker 5 (02:14:26):
I mean that was just kind of a thing that.

Speaker 10 (02:14:27):
I implement cupcakes, repackaged things that you know. Yeah, and
it's got all the dietary information on it for people
that kind of thing.

Speaker 5 (02:14:38):
Well, I think there's potential liabilities.

Speaker 3 (02:14:40):
You have cameras. How about cameras? In other words, I'm
selling my house. I got cameras in our house?

Speaker 4 (02:14:46):
I do you do?

Speaker 10 (02:14:46):
We just have to disclose it, disclose what that you
have cameras on the property, if they're recording or not.
That way buyers know if they're being recorded when they're
walking through.

Speaker 4 (02:14:54):
Your If I'm not recording, I'm watching, Well.

Speaker 5 (02:14:59):
We still have in today's world. Wouldn't you just assume
any property has cameras? Absolutely? But if we know they're there.

Speaker 3 (02:15:06):
I don't think I tell my real if I was recording,
I don't think I would.

Speaker 4 (02:15:10):
Frank, I'm not kidding. Why would I open myself up
to any scrutiny?

Speaker 9 (02:15:14):
Well, Mark, I would tell you this.

Speaker 3 (02:15:15):
Where do I agree not to record people in my house?
Do I agree to that?

Speaker 4 (02:15:20):
In the listing?

Speaker 8 (02:15:21):
It's actually one of the questions we ask you is
if you have a surveillance.

Speaker 4 (02:15:24):
Okay, so it is asked. We do ask you, all right,
So you'd have to outright live basically right, And it's.

Speaker 10 (02:15:30):
Just one of those things we have to. We just
put it on the listing too.

Speaker 4 (02:15:33):
Now, when you're showing a house, for God's sake, though,
even if they say there is no surveillance, you must
tell your clients don't say a damn word about anything
while you're in there.

Speaker 8 (02:15:42):
Yeah, we have a heart to heart with them, Mark,
We tell them, be very careful. Don't show emotion either.
Don't even look excited.

Speaker 4 (02:15:48):
Yeah, look depressed, man.

Speaker 9 (02:15:50):
And then we get outside, we'll talk in the car
or something.

Speaker 4 (02:15:52):
All right, listen, it's I think the statute of limitations
is up put. The people they bought my house in
Castle Rock, I sat there and watch them on a
video camera negotiate what they were going to be offering us.
It was silly. It was silly. Now, that was ten
years ago, and I would never do that again, never ever.

(02:16:15):
But anyhow, I guess the words of wisdom I'm trying
to repeat to everybody listening is when you're in a
house and you're looking to purchase it, you are most
likely on video right then and there, be very careful.

Speaker 9 (02:16:30):
Never assume.

Speaker 4 (02:16:30):
Now.

Speaker 3 (02:16:31):
The other thing is, have you guys ever had anything
stolen from like an open house or not even an
open house.

Speaker 4 (02:16:37):
You're showing and some things all of a sudden missing.

Speaker 9 (02:16:42):
Thank god.

Speaker 3 (02:16:42):
No, And for a house that you're representing, you're selling
in a realtor brings someone in.

Speaker 4 (02:16:48):
Next thing, you know, a TV's gone or jewelry.

Speaker 8 (02:16:51):
Never had that the worst I've ever had. And we
don't know if it was even a neighborhood kid that
did it. A fishing pool is missing, a fishing pole
that was years ago. That could be anything, that could
be anything.

Speaker 3 (02:17:00):
Yeah, that's interesting, that's very interesting. Do you ever let
if you're listing a house for me or anybody, Is
there any time a circumstance where someone will go through
the property without you or a representative?

Speaker 18 (02:17:16):
Absolutely not.

Speaker 6 (02:17:17):
No.

Speaker 10 (02:17:18):
We never allow unrepresented. You know, are people that aren't
there with an agent or somebody.

Speaker 3 (02:17:24):
I remember looking at a house and monument and I
just happened to be down there. This is before I
got you involved, and I called you, and you reached
out to whomever the listing agent, and they knew I
was in the neighborhood and they literally let me in.
So I mean, I guess it does happen sometimes.

Speaker 8 (02:17:45):
Well, yeah, I would say in your case though you
were very well qualified, Mark, it's not a situation where
you weren't qualified. Yeah, you know, but just letting anybody
to property.

Speaker 9 (02:17:55):
I think is just as crazy. Yeah, at least bad practice.

Speaker 3 (02:17:58):
Yeah, what other out there, guys to kind of wrap
it up? What other tips? If someone's going to sell,
they're they're getting ready to sell right now, they want
to list their house, why choose one of you guys?

Speaker 4 (02:18:10):
Seriously? I mean, I know why I talk about you
both all the time, but really give a pitch.

Speaker 1 (02:18:16):
You know.

Speaker 10 (02:18:17):
One thing that I do is I'm going to guide
you through that pre listing process. It's it's not just
a quick hey yeah, we're going to bring in a
photographer that kind of thing.

Speaker 5 (02:18:27):
I mean, I'll go room by room.

Speaker 10 (02:18:29):
With my clients. If the home, you know, is furnished,
people are living there, we'll go room by room, we'll
talk about what we're going to do. I have actually
inventory that I bring in, accent, staging pieces, things that oh.

Speaker 3 (02:18:40):
You told me that you actually writ like a warehouse
where you have staging piece.

Speaker 20 (02:18:44):
I do.

Speaker 19 (02:18:44):
I have.

Speaker 5 (02:18:44):
I have some pieces.

Speaker 10 (02:18:45):
Now, I'm not going to put a whole house of
furniture in someone's home.

Speaker 4 (02:18:48):
I bring a lot of accents, if you bring some
class to it, or you bring whatever it needs to
be brought.

Speaker 10 (02:18:53):
It's it's about presenting the home to the market. It's
a lot more than just you know, hey, we're sending
a photograph over or we're doing this.

Speaker 18 (02:19:01):
We're on Matt.

Speaker 10 (02:19:02):
I guide you through every step of how we're going
to optimize that.

Speaker 3 (02:19:05):
All right, Frank, I'll get you your answer after this.
That's Stephanie Thomas. Anything in the Pike's Peak region. You know,
we're talking Pueblo, we're talking Monument, we're talking West Creek,
we're talking Colorado Springs Fountain. You get the idea seven
two zero two sixty zero nine one eight. And on
top of that, she'll do a free valuation seven to

(02:19:25):
zero two six zero zero nine one eight.

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