The Troubleshooter 12-18-25

Episode Transcript

Speaker 1 (00:05):
RiPP you needed, who you don't have?

Speaker 2 (00:12):
Come running just as fast as we can.

Speaker 3 (00:16):
Shoot's gonna help come.

Speaker 4 (00:20):
Dix is the Troubleshooter Show. No Tom Martine.

Speaker 5 (00:24):
Hey, I'm Tom Martina. Welcome to the show. What is
going on in your life? It's just me and you.
I don't have any guests today, which is great. I
get to talk about you know, like I said, this
time of year is a time of year we think back,
don't we. A lot of us just think back this
time of year through the year. I'll go over some

(00:45):
of our more memorable calls and what we have done
for people, and what people have done for us, and
what you can do for yourself, and just just the
goal of this show is very easy, cut off and stop,
prevent and to ripoffs.

Speaker 6 (01:01):
God, I think that is.

Speaker 5 (01:03):
One area where we all can come together. We all
believe that no one should be ripped off. I mean,
isn't that really a common belief? So we stem politics
and religion and all of that. No one should take
money and not do work. No one should be a
liar and a cheater and a ripoff. And I've gone
over the top complaints over the past year and what

(01:26):
they have been.

Speaker 6 (01:27):
And what they've been trending to be over the last
several years. So all I'm going to do is ask.

Speaker 5 (01:33):
You to give me a call, weigh in on what
you think we should talk about. Any problem you may
have where you need advice. We have many many experts
we can tap for advice. We can ask questions, we
can get them to work on stuff, or we can
just shoot the briefs. So in our consumer life, we

(01:57):
have buying, and we have contracting with professionals, we have career,
we have all kinds of stuff.

Speaker 6 (02:08):
One of the biggest areas in.

Speaker 5 (02:09):
Our life homes and cars, and the most common problems
reflect that. Okay, do I have a major mark major
on today?

Speaker 6 (02:22):
Okay? Are you on the road, sir? On the road? No,
I'm in studio.

Speaker 7 (02:27):
I'm sitting down here at the iHeart flagship.

Speaker 5 (02:30):
Oh I didn't know you came in today. I thought
you were taking off. I'm sorry, So you.

Speaker 6 (02:35):
Are in the studio, I am here. Okay.

Speaker 5 (02:38):
So let's talk about our top consumer complaints.

Speaker 6 (02:43):
I went through all of our records.

Speaker 5 (02:46):
The number one and by the way, if you have
a complaint, we're going to add you to the list.
Will help you solve it three to zero, three, seven
to one, three talks seven one three eight two five five,
you can get right through. Somebody texted me and says,
to you know, I thought about calling you, but I'm afraid.
You know, sometimes you are mean to people. I don't

(03:07):
think we're ever really mean to people. She was referencing
this woman that called about her grandson breaking into her
home and taking three hundred bottles of wine and other
things of value.

Speaker 6 (03:20):
And I believe she was.

Speaker 5 (03:22):
Paranoid and imagining it. Now, I will tell you it
is an amazing thing. I've had many close relatives. My
mother was one of them as well. People As they
get older, some people, or when they're faced with a
traumatic event or a combination of the two, they start

(03:45):
imagining people either prying and spying.

Speaker 6 (03:51):
Or stealing, and they become paranoid.

Speaker 5 (03:54):
And the stories they tell are so incredible and once
in a while, well it takes us a while to
pick up on their paranoia. But they all have things
in common. First of all, the stories sound incredible. It's like, well,
how did they break in and do that without you

(04:14):
noticing this? And how do they do it every day?
And why aren't authorities on board with this, and Mark,
I know you've noticed this. That the stories they come
up with, My god, the stories they come up with
to weave their tail. In yesterday's story, the woman said
that her security system does not show anything because it

(04:42):
was jammed, that her grandson must use a Wi Fi jammer,
And then I had a few other people calling and.

Speaker 6 (04:49):
Saying, yeah, that's possible. Tom.

Speaker 5 (04:51):
By the way, I read some articles from police departments
and security companies who have tested Wi Fi jammers, and
they say that they don't work most of the time,
and they're not powerful enough to work.

Speaker 6 (05:05):
They have to be very very close to the source.

Speaker 5 (05:08):
It's not something you can put on the side of
the house and black out a house.

Speaker 6 (05:12):
And they're not commercially available.

Speaker 5 (05:15):
So people who said you can buy him on YouTube,
they were absolutely wrong.

Speaker 6 (05:19):
I don't know if they were lying or.

Speaker 5 (05:20):
Just wanted to mislead us, but the bottom line is this,
you can't buy Wi Fi jammers legally. The ones you
do buy legally are not strong enough to do a
consistent jam. They cause interference at best, and will never
block out completely a camera or a system in your WiFi.
Now I know a bunch of you paranoid people are.

Speaker 6 (05:43):
Going to say, oh, he's wrong. I know I have
him sitting right here in front of me.

Speaker 5 (05:47):
Well, I want you guys to call back the ones
who called yesterday and said that you had him and
you bought him on Amazon, because I verified you don't
be them on Amazon.

Speaker 6 (05:57):
So they're not available.

Speaker 5 (05:59):
And the ones that are available, according to police and
the FBI who have tested them, they work, they don't
work well at all.

Speaker 6 (06:08):
They're very low powered.

Speaker 5 (06:10):
And to get the kind of sophistication you need to
do the kind of jamming that most people believe is
out there. To get that kind of jamming, you have
to have the sophistication of technology used by the CIA,
the FBI and other agencies. They're just not available and

(06:31):
so at most, as I said, they'll cause a little
interference with your Wi Fi. You might see a berbal
in the signal, and it has to be really close
to the signal to jam it. So you don't put
it on the side of a house like people were saying,
and then it blacks out the house. It just doesn't.
Your cameras will still work. Everything mostly works. And they

(06:54):
said it's not as science fictiony as people want to believe.
I read many, many articles on them, so and they said,
even recent reports that burglars are found with them might
be true, but they don't work, okay.

Speaker 6 (07:11):
So that's the bottom line.

Speaker 5 (07:13):
Or the ones that do work are so expensive and
so technologically advanced that no normal burglar is going to
use them, and especially her grandson.

Speaker 6 (07:25):
Wasn't going to use them. So I just did a
lot of research on it.

Speaker 5 (07:31):
And again I invite those people, the loudmouths you love
to call in. Whenever we talk about paranoid stuff and conspiracy,
I'll get people calling in.

Speaker 6 (07:42):
So call me now, call me now.

Speaker 5 (07:44):
I defy you to tell me one place you can
buy a Wi Fi jammer. And again, my challenge Joe's
out that you will not be able to jam Wi
Fi in a building. You might be able to cause
a little interference here and there, but you're not going
to be able to jam and be invisible to a camera.
And even if you did jam the camera and interfered

(08:06):
with it, you would not be totally invisible.

Speaker 6 (08:08):
It would not show seamless transition.

Speaker 5 (08:11):
This one guy said, oh, yeah, you know, you can
have them that won't show any break in time and
the camera will be normal.

Speaker 6 (08:20):
And I can be invisible.

Speaker 5 (08:22):
Okay, that sounds like mission impossible, and it's not possible.
In fact, it is mission impossible. But it just amazes
me the number of people that want to believe in
all of these paranoid devices. And it's mostly people who
suffer from mental illness. They believe people are spying on them,
or put implants in their head, or are coming into

(08:44):
their home.

Speaker 6 (08:45):
Mark.

Speaker 5 (08:46):
Are you constantly amazed at the lengths they go to
to make up the scenario.

Speaker 7 (08:52):
I feel more than anything like the woman yesterday. She
sounds so I don't know, and she is truthful to herself.
You know, there's a thing from Seinfeld that says, you know,
it's not a lie if you believe it. And that's
the problem with that kind of mental illness. They actually
believe it. I mean, you could put her on a

(09:13):
light detector test. She'd passed every single time. I don't
know why people get so deranged.

Speaker 6 (09:20):
I know, and it is derangement, it really is. But
we listen.

Speaker 5 (09:26):
I invite any and all calls, and again it's not
where we won't be mean, but we'll give you our
honest to God impression. And in that case, this woman
called and said her grandson keeps breaking into her home
taking things of value. He's a drug addict and a deadbeat,
and he jams her WiFi, so he's invisible in front
of the camera. And she just gave this long story

(09:50):
and she says, oh, yeah, you can buy the jammers
on Amazon, and you just can't. Then I had a
guy calling after her saying, oh yeah, I have two
of them sitting in front of me right now.

Speaker 6 (10:00):
Know not true, okay, just not true.

Speaker 5 (10:03):
And the jammers, like I said, at best, are very
weak and cause a week interference in a Wi Fi signal.

Speaker 6 (10:11):
And they really don't work.

Speaker 5 (10:13):
Okay, they really don't work like we're all thinking they work.

Speaker 6 (10:16):
I want to talk to Jim. By the way, our
phone number.

Speaker 5 (10:19):
When we're here in the studios three oh three seven
one three talk.

Speaker 6 (10:24):
That's the iHeart number and you can get right through.

Speaker 5 (10:27):
Now if you call three oh three Martino that number,
you can get through twenty four to seven and you
can leave a message and we, honest to God, we'll
call you back. So it's it's flawless. If you need help,
pass that number around three oh three Martino three O
three six two seven eight four sixty six Jim, what's

(10:48):
going on in your life?

Speaker 6 (10:49):
Jim?

Speaker 8 (10:51):
Yeah, Hello, Tom, can.

Speaker 6 (10:52):
You hear say Jim, Hey, I can hear you. What's happening?

Speaker 8 (10:56):
So my situation is longtime listener. Uh, I met you
once at a boxing show at the University of Denver
many many years ago, just in past.

Speaker 6 (11:07):
Yeah, but yeah, anyway, I used to us. I used
to go.

Speaker 5 (11:11):
To those I used to go to those boxing matches. Yeah,
Golden right, du yes, some of that.

Speaker 2 (11:18):
I don't know.

Speaker 8 (11:19):
If you're familiar with the guy I know, you probably
know Manuel Lopez, Uh, Donnie Jerome. Maybe I was working
Donnie Jerome's corner that night at du He was a
sugar Ray Leonard had a fighter there and uh, yeah,
the University of Denver.

Speaker 6 (11:34):
So what's happening.

Speaker 8 (11:37):
So what's happening is I am in Indianapolis and I
have a friend of mine. She is from Thailand and
her English is pretty good, but not well enough for radio.
So I helped her get a judgment. At Region's Bank
here in Indianapolis, they were holding six hundred dollars of
her and when I would go into the bank.

Speaker 6 (11:58):
And say, well, what, why.

Speaker 8 (11:59):
Don't you really these funds to her? They were saying, well,
we think it's fraud.

Speaker 6 (12:04):
Okay, hold on, Jim, why Jim? What what Jim? Jim?

Speaker 5 (12:08):
Is this her bank account at this place they were holding?

Speaker 6 (12:12):
Yes? Did they just close her account suddenly?

Speaker 2 (12:17):
No?

Speaker 8 (12:17):
No, So the account is what they call frozen, right, right.

Speaker 5 (12:22):
So we we've to covered this before, by the way,
and this is where banks have been doing this all
over the country for various reasons, just arbitrarily and spontaneously
closing people's account saying it's fraud or it's suspicious, suspicious,
and people don't know what to do. So she had

(12:42):
six hundred dollars in.

Speaker 8 (12:44):
This account, yes, and she still does. I just talked
to the manager this morning and I said, can you please,
I said, what's the status? And he says, well, it's
in our legal department. And I said, but what does
that mean? It's in your legal department? I said, can
I get a name, a phone number and email somebody
that I can back to let them know that I've
got this judgment? And then also last week I went

(13:05):
in they took copies of the judgment from the county court.

Speaker 2 (13:08):
Here.

Speaker 5 (13:09):
Did they show up at did they show up at
the court or did they ignore it?

Speaker 8 (13:13):
No, they ignored it, so they lost by default.

Speaker 6 (13:16):
Okay, all right.

Speaker 8 (13:18):
And so I went to the bank. I gave him
the judgment. They made copies of everything. I said, here's
our court cost, these six hundred dollars in the account.
We just want the money. He said, we'll turn it
over to legal one after thirty days goes by. And
it's like they won't give me a name, a phone number,
an email for anybody ill legal. It's like I suppose,
I said, So you just need me to wait for

(13:39):
these guys to contact me. I said, I need to
be proactive in this. I'm not going to sit around
for six months while you guys.

Speaker 7 (13:45):
Look all you got to do. We got to take
a break. But here's the bottom line, brother, it's pretty simple, man.
You got to serve them with interrogatories, walk right up
to the counter, serve them just like you did for
a small claim score. They're going to have thirty days
to fit pill aman. Most likely they're going to pay
the six hundred bucks then, and if they don't, the
judge is going to be very upset.

Speaker 6 (14:08):
Yeah.

Speaker 5 (14:08):
I mean, there is a process, Jim for collecting hold on.
A second hold on. I gotta I gotta.

Speaker 6 (14:13):
Take this break.

Speaker 5 (14:14):
Just wait, okay, because I don't want to rush you.
Three O three seven one three talks seven one three
eight two five five. Get your water system waterpros dot
net the best water system. Listen to this twenty five
hundred dollars for a whole house water softening computerized system
twenty five hundred bucks. Now, if you want a whole
house softener plus reverse osmosis at the kitchen sink, you

(14:34):
can get that too. The reverse osmosis is only eleven
hundred dollars fully installed. Or a whole house filter for
removing forever chemicals chlorine, lead and bacteria twenty one ninety five.

Speaker 6 (14:45):
Here's the message.

Speaker 5 (14:46):
You'll never get better systems at lower prices than water
Pros three ozho three eighty six two five five five four.
Go with a sure thing Denver's best rufer excelroofing dot com.
You don't pay a cent until you're content. Time for

(15:07):
an insurance checkup free, no obligation. In comparison, call Compass
insurance paying too much your coverage at dozens of insurance
companies find out now three O three seven to seven
to one help You'll think you're his only customer when
you choose Frank durand the real estate man dot Com
to list your home with Remax Alliance three three nine
two zero sixteen twenty two. Hi Tom Martino, your troubleshooter.

(15:33):
I have to tell you, this thing about fraud and
banks is getting out of hand if you've.

Speaker 6 (15:39):
Listened to this show.

Speaker 5 (15:40):
In fact, it's one of our trending problems for the year.
More and more people just are just finding out they
can't get access to their bank account, and they get
no communication. Listen, if a bank truly suspected that your
checking or savings account was fraudulent or there was curious

(16:02):
or fraudulent activity, all they would have to do is
let you know and at least communicate with you. Instead,
they freeze your account. You get no communication except when
you say, hey, I can't use my account. I have
money in there, I can't get to I have to
pay the mortgage, I have to do this, I have

(16:23):
to do that, And all they say is I'm sorry,
fraudulent activity suspected.

Speaker 6 (16:30):
It's just weird. They just close or freeze your account.

Speaker 5 (16:34):
There's got to be something done about this on the
federal level, even because banks are doing it all over
the country. In fact, Jim is calling from another state.
We're headquartered here for those who've been listening in Colorado,
but we handle problems all over the country. And Jim,
they said fraudulent, so they got pissed off.

Speaker 6 (16:55):
Jim is helping his friend out.

Speaker 5 (16:57):
So for all intents and purposes, we're talking about his friend.

Speaker 6 (17:01):
But Jim, he takes him a small claim.

Speaker 5 (17:03):
Score his friend does right, they get a judgment for
six hundred bucks. It was a default judgment. The bank
didn't even bother showing up, So now they have a
judgment for six hundred bucks against the bank. She wants
her money. What's really weird is I don't know what
that six hundred dollars is. Is it for her money

(17:23):
in the bank or is it just a damage. I
don't even know what it is or how the judge
worded it. But you have a judgment and they're refusing
to even acknowledge you.

Speaker 6 (17:34):
This is how frustrating. What's the name of the bank.

Speaker 8 (17:38):
The name of the bank is Regions rg ionf oh.

Speaker 5 (17:43):
Regions Okay, now, oh, and it was totally from when
and when.

Speaker 6 (17:49):
Did you get this judgment?

Speaker 8 (17:51):
I got it October thirty first.

Speaker 6 (17:55):
Okay, on Halloween, right is that Halloween?

Speaker 2 (17:58):
Yeah?

Speaker 8 (17:59):
And then they told me I had to wait like
thirty days and then I can go approach the bank
and get the money. Then when I went to the bank,
you know, I get the run around. It's in legal
legal contact me. But I figured, nah, I'm not gonna
because I know I listened to you. I know this
bank thing is going on for a while, and I
want to be proactive. But to Mark's point about the interrogatories,

(18:19):
when I went to the account or the small claims court,
they said, yeah, go grab these papers and fill it out. Well,
the papers were for the banking information, as they were assuming.

Speaker 6 (18:32):
No I get it, No, no, no, I get it.

Speaker 5 (18:34):
The interrogatories don't fit these circumstances. What interrogatories are for
anyone who gets a judgment. Interrogatories are questions you ask
the other person. By the way, there are no set questions.
They just recommend the questions, but you can ask whatever
you want pertaining to the case. And the whole purpose

(18:55):
of interrogatories or questions is to find out where their
money is so you can go after it with a bank.
It's not going to work that well. You simply with interrogatories.
With a bank, you simply ask where her money is,
where the six hundred is, and when you're going to
get it. I mean, make it simple because they're not

(19:17):
going to count. Well, I get it, but I mean
you got to ask something into interrogatories, and it's not
going to be a normal interrogatory because they're not trying
to hide money from you. Are you telling me there
is no one, no one at that bank when you
show them that judgment that cares?

Speaker 8 (19:38):
You know, they don't care. They just said it's our
legal department now has it and we we And I said, well,
give me somebody's information, right right, No, they won't give
me any information to contact them. They say they'll contact you.
But this has been going on for six to ten
months now, and.

Speaker 5 (19:55):
Yeah, you know what wait wait, wait, wait, what do
you mean six to ten? You said you got yourjudgment
in October?

Speaker 8 (20:01):
Yes, but before that we kept going in and saying,
why can't we get that money? And they say, well,
it's fraud, and so we'll show us where the fraud is.
They wouldn't show me any fraud. They kept just saying
it's fraud, And finally I got fed up. Tom and
I followed Mark's advice and let's just take in the
small Lands court. So now we got the judgment. Fast
forward to today. Uh, the I know what you're saying

(20:23):
about those interrogatories. What you're saying, so the sheet that
they gave me is looking for bank account information. But
this is a bank no I understand running into my
roadblock and hoping that you might be able to give
me at least a little more direction other than okay.

Speaker 9 (20:38):
If it was me, what I would do is I
would go to the bank, to the to the bank
and say, if you don't answer this okay, and then
and then I'm going to file for contempt.

Speaker 5 (20:54):
I would go to the judge and simply, in a
very simple letter to the judge, just say I'm being ignored,
Just plain I'm what do I do next?

Speaker 2 (21:05):
Here?

Speaker 6 (21:06):
Here's the thing.

Speaker 5 (21:07):
You may want to give it to a collection attorney
to help you, or she may want to give it
to a collection attorney. Again, it's six hundred dollars. I
don't understand it that her account has been frozen all
this time and she's never ever gotten any information. There's
no one at the bank that will give her information

(21:27):
on why her account was frozen. Did it did it
come after some suspicious activity?

Speaker 6 (21:34):
Did she get.

Speaker 5 (21:35):
Wires to her account? What tell me what happened in
her account? That they called it suspicious.

Speaker 8 (21:42):
So exactly what happened was back in January of twenty
twenty five, she deposited a check and the check was
signed January twenty twenty four. They missed the date, so
the date, the date was right, but the year was wrong,

(22:04):
and so they deposited the check and then they noticed
somehow that the date was from twenty twenty four should
have been twenty twenty five. So then they froze the account.

Speaker 6 (22:14):
Because of that.

Speaker 5 (22:16):
That's when it started. Okay, usually there is something that happens.
And when they froze it, they did not say here's
how you get your money or anything like that.

Speaker 6 (22:26):
Nothing.

Speaker 8 (22:27):
Nope, nope they and so they just and so I
couldn't get any support from the manager. You go in
and talk to the guy. Oh he's nice as you
know as the day is long, but getting any information
from him.

Speaker 6 (22:38):
Nothing.

Speaker 8 (22:39):
So now as far as those interrogatories go, Mark Tom,
I'm looking at it says defendant's name, employer's name, employer's address,
case number, and you know, and banker's name, bank's address,
And I'm like, well, I would just I would.

Speaker 5 (22:56):
Just put down what you could and then just in
the interrogatory you ask where is the money from her
account being held in what bank? And where is it
being held? And when can she receive it? You don't
have to ask the questions that are on there. You
can ask whatever you want. The point is you want

(23:19):
to ask questions because they're going to ignore them, and
when they do, you can use that to get a
contempt of court.

Speaker 6 (23:27):
Okay, okay, so, but ask.

Speaker 5 (23:30):
The questions Jermaine, for example, where is her money previously
held in this account number so and so being held
now the judgment was rendered on such a trust. When
can she expect payment? How will the payment be made?
See ask those kinds of questions. Are you trying to

(23:53):
are you trying to withhold this money from her?

Speaker 6 (23:57):
Do you have a reason? What is the reason?

Speaker 5 (24:00):
Seeing you ask those kinds of questions, the questions you
would have asked when they came to court. They have
to answer questions. And again, the whole purpose is to
get these interrogatories filed. If they ignore them, there's going
to be a contempt citation. I mean, you just have
to keep going back to the judge and get somebody

(24:23):
pissed off. Right now, you're in the very beginning stages.

Speaker 6 (24:28):
I don't know.

Speaker 5 (24:31):
I would personally, I would personally go to a collection's
attorney and see if a collection's attorney feels they can
get attorney's fees because of how of how ridiculous it is.
I'm telling you, Jim, I'm so frustrated just talking about
this because banks just can do this and.

Speaker 6 (24:52):
We have no power.

Speaker 5 (24:54):
We just have no power, and they just think they're
bigger than the court system. But not Eventually, the system
will catch up with them and they will listen. When
a judge orders something, it's not going to be fooling around.
When he orders contempt, he can put that manager in jail.
I mean, it's not a small thing, but you have

(25:16):
to go through the steps again. We tried to get
a hold, We tried to get a hold of our
collection attorney.

Speaker 6 (25:23):
He's in court. He can't speak right now.

Speaker 5 (25:26):
But what we're going to do is see if we
can get them on maybe later or tomorrow. If not,
just do what I've said, right, you know, the beginning part,
and then let's see what happens. See if you can
get at least them to ignore the system, the interrogatories.

(25:48):
My computer just froze up. We have to take a break.
I'm Tom Martine Moore, coming right up. Go with a
sure thing Denver's Best ruffer sell roofing dot com.

Speaker 6 (26:01):
You don't pay a cent until you're content.

Speaker 5 (26:06):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one.

Speaker 6 (26:17):
Help.

Speaker 5 (26:17):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hey, I'm Tom Martino. You're troubleshooter three
O three seven to one three talk seven one three
eight two five five.

Speaker 6 (26:35):
What's on your mind today? How can we help you?

Speaker 5 (26:38):
Well, I went through all of our problems for the
year to come up with trending problems or problems that
you know were prevalent, okay, the most prevalent. But when
I say trending, I mean with trending as another statistic
that I went for problems that in the past we

(27:00):
haven't seen that much, but we have.

Speaker 6 (27:05):
Noticed the trend.

Speaker 5 (27:07):
In other words, it's not that there's so many, it's
just that it's new and we've had never had the
problem before. Let's say, let's go to the top consumer problems.

Speaker 6 (27:19):
Do you guys?

Speaker 5 (27:20):
I have live contact with my YouTube morons. They're the
only ones I can get instantaneous response. Next is my
text number, which is seven four to seven fifty two
eighty seven four seven nine fifty two eighty All right.
I want to ask, come on now, what is the

(27:41):
number one problem of twenty twenty five. And it's not
the problem itself, but the category. If you had to
tell me what is it? Come on, what is it?
What is it?

Speaker 6 (27:53):
I want to hear somebody right now on YouTube. I
want you to.

Speaker 5 (27:57):
You're on the chat, tell me what it is, all right,
I want to know what it is now. Shannon, you
sit there, dumb and happy every day on the show.
If you had to pick a category or something for
consumer problems, I know you weren't expecting to talk. You
probably have your mouth full as usual. I'd like to

(28:17):
know what you think.

Speaker 6 (28:19):
What do you think. What do you think, Brie? Do
you know that there was a study done.

Speaker 5 (28:28):
There was a study done about cheese and cheese eaters
tend to have less dementia.

Speaker 6 (28:35):
Okay, so good. What do you think?

Speaker 5 (28:39):
The number one problem is the number one problem? Come on, folks,
I'm going to tell you what the number one problem is.
Everyone needs to know this.

Speaker 1 (28:48):
Come on.

Speaker 5 (28:48):
The number one problem contractors paying money upfront to a
contractor and getting shoddy work or no work.

Speaker 6 (28:58):
Number one problem. Money upfront to contractors.

Speaker 5 (29:03):
And I'm just telling people that if they did not
give money upfront, they would never.

Speaker 6 (29:09):
I shouldn't say never get ripped off.

Speaker 5 (29:12):
The chances of getting ripped off would be so much
slimmer because that's where it starts.

Speaker 6 (29:18):
They have your money.

Speaker 5 (29:20):
You're already behind the eight ball, so if they don't finish,
you're screwed. They have your money, and then what they do,
and they shouldn't do it because of the Contractor's Trust
Act and the Consumer Protection Act and all.

Speaker 6 (29:32):
Kinds of other laws.

Speaker 5 (29:34):
They should not use that money for other jobs, but
they do.

Speaker 6 (29:41):
Theoretically, money put down.

Speaker 5 (29:43):
On a job should be for that job. You shouldn't
use it. But they rob Peter to pay Paul. That's
the same because they don't know how to manage money.

Speaker 6 (29:54):
And that's a whole different topic right away.

Speaker 5 (29:56):
When I talk about things, and that is the difference
between a business and a trade. Contractors might be great
at the trade. They might be a good trim carpenter,
or they might be a good whatever they are, okay,
but they're not good at business. So many businesses don't

(30:16):
know how to run a business.

Speaker 6 (30:18):
They only know the trade.

Speaker 5 (30:20):
If you're a good plumber, that doesn't mean you're a
good plumbing contractor or a good plumbing business. And people
get screwed all the time.

Speaker 6 (30:29):
They don't know what they're doing.

Speaker 5 (30:31):
Or they get their wife to help them out and
to answer phones, or they their cousins. They look at
they try to run a business. What they do is
they think, oh, I'm a good plumber, I'm going to go.

Speaker 6 (30:42):
Out on my own.

Speaker 5 (30:43):
But they don't know how to run a business, okay.
So the result is they co mingle money, they they
have cash flow problems, and I believe in that case
they should not be in business.

Speaker 6 (30:57):
It's that simple. So I'm going to make this play
a statement. If you're a.

Speaker 5 (31:01):
Contractor, I don't care if you're on the referral list
or anything. I think it's better if consumers do not
pay money upfront.

Speaker 6 (31:09):
Now, I can't make it a rule.

Speaker 5 (31:11):
I can't say to a contractor you're not allowed to
collect money upfront. I can't run a business, but I
would say this as a consumer. I will never pay
money upfront for nothing, never, never, ever, ever, So I
will do it if materials are ordered and I can
verify it, or if materials are delivered, or if work

(31:34):
has started, and that could include.

Speaker 6 (31:36):
Plans and all of that. You have to use common sense.

Speaker 5 (31:39):
And then when you make money upfront, or when you
put money down or make payments, do it like with
a credit card or a escrow account. When I say that,
people's eyes roll back. Honest to god, you don't know
what I mean when I say an escrow account?

Speaker 6 (31:54):
Do you do? You really know what I mean?

Speaker 5 (31:56):
Of course you don't, because most people never deal with
an escrow account. But you ken for a big construction project,
literally hire a title company or a bank to have
an escro account where money is drawn out after certain
milestones are reached. It's complicated, it does cost a little extra,
but those services are available if they're even doing them.

(32:16):
Some have gotten out of the escro business because they
don't want the liability. But in any case, make a
payment so you can reverse it if you have to,
or contest it.

Speaker 6 (32:27):
That would be a credit card. But never pay money.
It's just very simple. Never pay money upfront for nothing. Never. Never.

Speaker 5 (32:35):
That goes for cars, contractors and everything. But right now
we're talking about contractors money upfront, no work done or
shoddy work done.

Speaker 6 (32:44):
What's the number two problem? I'll tell you that right
after this.

Speaker 5 (32:51):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 6 (32:55):
You don't pay a cent until you're content.

Speaker 5 (33:00):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one help. You'll think you're his only customer when
you choose Frank Durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hey, I'm Tom Martino,

(33:23):
the guaranteed lowest price listen for a furnace replacement right now.
They guarantee the lowest price. That's renew home Innovations dot com.
The lowest price, no griping, just call them three oh
three nine zero four two thousand, nine zero four two
thousand renew home Innovations dot Com. So I was talking

(33:44):
about the problems and contractors upfront, and whenever I do this,
I get text Tom, you know how dare you say
you know not to use me if I need money upfront?

Speaker 6 (33:54):
Yep, that's true.

Speaker 5 (33:56):
Now I did get a text saying about there are
people on referral list. One guy said, I use the
recommended people. I've used two of your recommended people on
your referral list and had to put down a sizeable
amount of money on one and a moderate amount of
money on the other before the work was done. I'm
wondering if that needs to be a requirement. I can't

(34:17):
make it a requirement. I can't tell people and I
will say this we have less of a Yes, that's exactly,
thank you, Mark. Mark just chimed in again. He's back
on yes, of course we trust him. And would I
give them a down payment?

Speaker 2 (34:30):
Yes?

Speaker 6 (34:30):
I would. I mean, but.

Speaker 5 (34:31):
Most of them don't ask for money upfront for nothing.
Most of them have a reason for money upfront. They've
started work, they started planning, they ordered materials or materials
are delivered, and you can verify all that good.

Speaker 6 (34:44):
All I'm saying is this, if you take a universe.

Speaker 5 (34:47):
Of people who have been ripped off, most of that
universe comes from people who've paid money upfront, So you
have a bigger chance of being ripped off.

Speaker 6 (34:57):
That's just how it works out.

Speaker 5 (35:00):
And a lot of contractors don't know how to manage money.
We'll talk about this and more. And the number two
problem has to do with cars. It takes the two
and third problems will go after Go with a sure
thing Denver's Best Roofer, Excel Roofing dot com. You don't
pay a cent until you're content. Three time for an

(35:20):
insurance check up free, no obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two.

Speaker 1 (35:48):
News need so you don't.

Speaker 9 (35:51):
Have to.

Speaker 2 (35:53):
Come run anxious stas as you can.

Speaker 3 (35:57):
Shoot's gonna help come.

Speaker 4 (35:59):
Man Dix is the Troubleshooter Show. Now, Tom Martino, Hey, I'm.

Speaker 6 (36:05):
Here, Mark Majris here.

Speaker 5 (36:07):
We're solving problems, answering questions, taking complaints.

Speaker 6 (36:10):
We want you to give us a call.

Speaker 5 (36:12):
I know a lot of people love texting and emailing,
but if you give us a call, we love shooting
the breeze because here's why more people can hear it
and then we can talk about it, you know, I mean,
And we'll do what we can to help you. And
we always give priority to phone calls. And if you
call us at three oh three Martino twenty four to
seven three oh three six two seven eight four sixty six.

Speaker 6 (36:33):
We'll talk to you. We'll call you back and talk
to you. So you don't even have to worry about
catching the right time.

Speaker 5 (36:40):
Or holding you. Just leave your phone number. That's what's important.
And you can give out three oh three Martino at
any time or three oh three Martino dot com, which
is just a website with all of our contact information,
a very short abbreviated website for getting a hold of us.
And I put some short show notes in there from

(37:00):
day to day. Kathy, she says she's got a problem here.
Let's hear what it is. Kathy, Welcome to the show.
I'm Tom Martine. What's going on, Kathy?

Speaker 2 (37:11):
Hey?

Speaker 10 (37:11):
Tom? I have a home in New Mexico and I
own the home with some family members who currently already
filed for a Chapter seven in Colorado. We've both lived
in Colorado, owned the house of New Mexico, and I
need to find some representation for myself to deal with
a trustee.

Speaker 5 (37:31):
Okay, but here's what I need to know. The bankruptcy
is being filed here in Colorado by your relative, yes okay.
And that relative owns half of the house with you
in New Mexico, yes okay? And how okay? And how

(37:53):
much equity is in that home?

Speaker 10 (37:57):
Well, they are saying for market, said one forty. It's
a small rural town, and we currently have a renter
in the house and his rent is has a contract
till March at twenty twenty six.

Speaker 5 (38:12):
I understand, But is the trustee when you say you
need legal representation, and sometimes you do. What the trustee's
job is is to go after as much equity or
as much savings or as much money there is, and
then they get a commission on what they collect for creditors.

Speaker 6 (38:30):
So their goal is to.

Speaker 5 (38:32):
Collect as much as they possibly can from the estate.
They call it the bankruptcy estate. And then you pay
into that estate and you settle your bankruptcy and if
there's zero assets, then it's zero, so that the is
the trustee though making noise about. I don't think they

(38:52):
can force you to sell that house when it's co owned.

Speaker 6 (38:56):
We can find out.

Speaker 5 (38:57):
We can call our bankruptcy one of our bankruptcy attorneys
and find out. Kasina, why don't you just do that?
Try to get Mike Wink on the phone.

Speaker 7 (39:05):
I can tell you I definitely want to give Mike's advice,
but I can tell you there is no.

Speaker 6 (39:08):
Way like if a couple, if the couple.

Speaker 7 (39:11):
Owns the house together and one of them, not both
of them, but one of them files for a Chapter seven,
they cannot force the sale of that.

Speaker 6 (39:19):
Yeah, that's what I was thinking.

Speaker 5 (39:22):
May I ask, Kathy, why did you ask about a
legal a legal representation? Is the trustee making some noises?
Tell me what's going on?

Speaker 10 (39:34):
Well, he sent an email and we did talk verbally,
and he said that I had thirty days to get
back with him. I did make an offer on the house,
but then I started digging a little more.

Speaker 5 (39:47):
Yeah, but but did the trustee say thirty days for what?

Speaker 6 (39:50):
What did the trustee say?

Speaker 5 (39:52):
Did the trustees say he's going to try to force
the sale of the house.

Speaker 7 (39:56):
Yeah, you know what, I just thought of something though, Tom,
I it's the case. But if it's joint tenancy, that
could happen for sure.

Speaker 6 (40:05):
What do you mean now? Which one is the joint tennis?

Speaker 7 (40:07):
Wit tendency is where you own fifty percent of the
house and I own fifty.

Speaker 5 (40:12):
Percent right right, And if you each have your own half,
maybe the trustee can go after that person's half.

Speaker 6 (40:20):
And that's what that's probably the way it's owned.

Speaker 5 (40:23):
You each own your fifty percent and the trustee wants
to sell that other fifty percent. You know, I really,
I really believe they can. I just don't believe they
can force this. I don't think they can force the
sale of the house though, because or I mean, how
would they do that? How would they put up half

(40:44):
of that house? How would they do it? I did
that's that's for Mike.

Speaker 7 (40:48):
Wait, but I really do think they probably can yeah.

Speaker 6 (40:55):
Because that is a nugget.

Speaker 7 (40:56):
They can't force the other person to move out or
that's right, But that's right. I think they could literally
take I don't know. We got to get Mike wink on.
I'm dying to hear the answers.

Speaker 5 (41:08):
Now, okay, so why don't you, Kathy hang on or
give us your number and we'll call you back. We
will definitely get someone who deals with this every day.
This is pretty serious and by the way, as far
as legal representation, it's not going to be much you
need an attorney for. I just wonder how far they

(41:28):
can go. For example, they're literally trying to force a
partner on you. But what I want to know is
who would ever buy it? That's the point. And the
trustee may find that your offer might be the best offer.
Did the trustee reject your offer? Or did you make

(41:50):
an offer?

Speaker 2 (41:51):
Yet?

Speaker 10 (41:53):
I did make an offer, he did take the offer.
But the siiculation doesn't say that I'm free and legal
of any type a lean, So I need a situlation
also to be reworded on these What.

Speaker 1 (42:05):
Do you mean?

Speaker 6 (42:06):
What does it? What do you mean by that? I
don't understand what you're saying.

Speaker 10 (42:10):
Well, what I read is that I need to make
sure that he doesn't have any legal course to come
back on the house or to anybody else with the
bankruptcy to have any leans on the house.

Speaker 7 (42:22):
Well, you would have Well, I understand what she's saying,
but why Well, first of all, no.

Speaker 5 (42:26):
One, no one could put leans on the house for
the bankruptcy, because the bankruptcy takes away all personal liability
right now from this guy and puts it on the
bankruptcy estate. So people can't go around the bankruptcy and
lean the house and say you you bestar, you owe
me money. They he's protected, he's protected, your your your
is it your brother, your sister, what is it?

Speaker 6 (42:47):
Your brother in law? What relative?

Speaker 11 (42:51):
My cousin, a cousin?

Speaker 6 (42:53):
Okay? Do you know your cousin is protected?

Speaker 7 (42:55):
Do you know if it is tenants in common or
joint tenancy? Do you know the answer to.

Speaker 10 (42:59):
That it's a joint tenancy? Okay, that's okay. And the
renter also offered one hundred and twenty five thousand for
the house because he wants to buy the house.

Speaker 5 (43:12):
Okay, okay, how much when you offer the money, it's
really very simple. You buy that your half or the
other half, your cousin's half, and you pay the bankruptcy
estate the money and then the house it's all yours.

Speaker 6 (43:29):
I mean, I don't see what you're now.

Speaker 5 (43:31):
Obviously you want a real estate attorney to look this over,
Like Brad O'Brien, that's what I would have, That's who
I would go to to because really don't get what
I'm saying is, don't complicate it. You tell the attorney
you simply are buying half of the house from your
cousin who is going through bankruptcy. But people don't have

(43:53):
and even Brad O'Brien, I don't know how much he
knows about bankruptcy, but a lot of attorneys don't understand
the full bankruptcy. Right now, your cousin is protected. No
one can come after that house. They have to go
through the bankruptcy. So so I I just think that.

Speaker 7 (44:09):
What we're gonna do right now, Yeah, we're gonna We're
gonna give you, We're gonna take a quick break. Mike
wink is gonna be on as soon as we come back,
and let's ask him an your questions.

Speaker 5 (44:17):
Yeah, and here's Brad O'Brien, though it's O L s
it stands for O Brian Legal Services olslaw dot com
and seven to zero three seven zero seventy three eighty eight.

(44:39):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer

(45:01):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino,
you're a troubleshooter. We have Mike Wink with us from
the Wink Law Firm, and he does bankruptcy.

Speaker 6 (45:20):
I've known Mike for many years.

Speaker 5 (45:22):
Mike, when somebody owns a house fifty to fifty with
a relative and the relative is going bankrupt, what can
the trustee do? Can the trustee say, sell the house
and I want his fifty percent or I.

Speaker 6 (45:38):
Mean, how does that work?

Speaker 5 (45:39):
So her cousin owns fifty percent of the house, she
owns fifty percent of the house. How does that work
in a Chapter seven bankruptcy.

Speaker 12 (45:50):
Yeah, that's a very good question. So is this do
they both live there or is the debtor at least list.

Speaker 5 (46:00):
It's a rental. It's a rental they rented out.

Speaker 12 (46:03):
Okay, so it is a gray area. The trustee is
going to push hard to try to to try to
get money out of the home to pay for the
debtor's interest in the equity. They can't really force a sale,
so they can't force the other party to sell the property.

(46:26):
The bankruptcy open indefinitely, right, so that you know it's
it's the debtor's interest is now property of the bankruptcy
has stayed and it will be. So it creates kind
of a standoff. But typically you try to resolve it
by you know, pulling a heelock out or doing something
to pay off the trustees so that you know you

(46:48):
can get the Yeah.

Speaker 5 (46:48):
And if if Kathy wants to buy her cousin's half,
that's usually the most attractive option. Wouldn't it be for
a trustee to avoid missions and all that.

Speaker 12 (47:01):
Yeah, she can afford it, and she doesn't have some
leverage in the negotiation because the trustee will warrant to
get this resolved, right, You don't want to bankruptcy estate
open for years and years, even though it can be.

Speaker 5 (47:15):
And they probably to have to list it and pay
commissions and all of that.

Speaker 6 (47:20):
So I think she could get a deal, sure, And.

Speaker 12 (47:24):
That's something that we could help her negotiate if she's.

Speaker 6 (47:28):
Too you know.

Speaker 5 (47:29):
That's a good idea, Kathy, have a bankruptcy attorney try
to negotiate this.

Speaker 7 (47:33):
But remember, but remember, guys, well Mike doesn't know this,
but there's someone else that wants that ownership too, that
happens to be renting in there now, and they're offering
a certain amount of money.

Speaker 6 (47:45):
So I doubt he's going to take a less amount.
Well he would if it means.

Speaker 5 (47:50):
If it means that the renter needs representation and commissions
will be paid and the estate nets less. I think
the trustee wants to know what's gonna net me more money.
And that's where Mike can point all that stuff out.
And you know where Mike is used to this. He'll say, look,
you know, let's net you the most money. My client

(48:11):
is willing to pay this and there will be no
real in essence, no closing costs. I mean it's a transfer,
uh and it's it's a payment made to the bankruptcy estate. Kathy,
I would at least consult with Mike Wink for sure
on this. He could be the one you need for
everything when it comes to negotiating a purchase of this house.

Speaker 10 (48:35):
Now, okay, that's exactly what I need. Thank you, and I'm.

Speaker 5 (48:38):
Going to give you his number. But I want to
ask Mike something, Mike, if if she didn't buy it,
can a trustee literally sell half of that house and
force her to be a partner with someone?

Speaker 12 (48:52):
That is another very tricky question. You know, typically any
trail form a deed is going to require both parties
on the deed to sign. So it is very difficult
for the bankruptcy estate to sell their interest without the
cooperation of the co owner of the property. Now that said,

(49:16):
you know, the bankruptcy state could make life difficult right
when they want half the rents and you know there's
a lot that can go into it. You kind of
got a new roommate here. So, like I said, I
think everybody had an interest in trying to settle this.
And because it's not easy for the trustee or the
bankruptcy estate, to sell the property, to sell the interests

(49:37):
without the cooperation of the other party. It gives the
co owner a decent amount of leverage if they're able
to buy out the other parties have.

Speaker 6 (49:48):
Thank you so much.

Speaker 5 (49:50):
That's Mike Winked the Wink Law Firm, and his number,
Kathy is seven to zero five two three six two
zero seven to zero five two three zero six two
zero Mike, thank you very much. Okay, now we have
another Kathy. Kathy, you have an issue with a roofer.

(50:16):
What's going on, Kathy?

Speaker 11 (50:20):
I had my roof done. I called, I had a
week come to find out it was from the chimneys.
But the roof was bad.

Speaker 5 (50:29):
I knew that, okay, But but was this Was this
a result of a storm?

Speaker 6 (50:35):
Was it an insurance loss?

Speaker 11 (50:38):
Yes, and there was a storm. I had water come
into my living room.

Speaker 6 (50:44):
And when was it replaced?

Speaker 11 (50:47):
Almost six months ago in June?

Speaker 6 (50:49):
Okay, So what's going on?

Speaker 8 (50:53):
Well?

Speaker 11 (50:53):
I keep sending them. The contract did not include a
breakdown of everything, including in the loan.

Speaker 6 (51:02):
What loan, what loaning? What loan?

Speaker 11 (51:05):
They got me alone? Help me get a loan?

Speaker 6 (51:09):
If it was insurance, did you have like an ac policy.

Speaker 5 (51:12):
Yeah, I don't understand why you need it alone if
it was an insurance loss.

Speaker 11 (51:18):
Because I wanted to upgrade the roofs and I went
for a higher group price. I'm getting up there in age.

Speaker 6 (51:30):
Out of curiosity.

Speaker 1 (51:31):
How much?

Speaker 7 (51:31):
How much more from what the insurance was paying? How
much was the loan for another?

Speaker 11 (51:37):
It's another twelve something like that?

Speaker 7 (51:41):
Twelve thousand probably just she probably went from a class
three to a class for shingles.

Speaker 5 (51:46):
All So listen, Yeah, so you got a loan and
there is no requirement. There is no requirement that the
contract be broken down unless you, I mean unless you
demand it. I mean there's there's no law that talks
about this. I mean, so what is the issue right now?

Speaker 6 (52:03):
What is the issue?

Speaker 11 (52:06):
I cannot get the final or the breakdown. There's a
couple issues. One it was actually a chimney issue and
I ended up having to pay out.

Speaker 5 (52:19):
Of pocket for a Yeah, but I still don't understand, Kathy.
If the roofer has been paid, why do you need
a breakdown? What tell me? Who wants this breakdown?

Speaker 11 (52:32):
Insurance me? In order to get the money from the
insurance coming?

Speaker 6 (52:36):
Oh okay, got it?

Speaker 5 (52:38):
Okay, So to get how much of how much of
this will the insurance pay all?

Speaker 6 (52:44):
But about twelve grand?

Speaker 11 (52:47):
Yeah, the initial pay was nine thousand plus. I mean
they did pay the interior stuff.

Speaker 6 (52:56):
Okay, So you need your insurance.

Speaker 5 (53:00):
Your insurance is asking for a breakdown in order to
know what to.

Speaker 11 (53:05):
Pay, right because they only gave me like five hundred
dollars for the removal and replacement of my solar panels
and the rooping, or the solar company charged me seven thousand.

Speaker 5 (53:24):
So you want to use this to try to get
more money from your insurance or to get is your
insurance refusing to pay everything?

Speaker 11 (53:35):
No, they're not refusing to pay. But what their paying
is well, I said, for the replacement of the solar
panels and stuff is less than what I charged.

Speaker 5 (53:48):
And yet okay, so you feel if you can show
in the contract that you paid more or you're being
charged more than they want to pay, that your insurance
company is going to up the amount they pay you.

Speaker 6 (54:01):
That's what you think, right.

Speaker 11 (54:04):
I believe.

Speaker 7 (54:04):
So are you sure the insurance company has not been
paying the contractor directly?

Speaker 6 (54:09):
Do you know the answer to that?

Speaker 11 (54:12):
They know they paid me?

Speaker 5 (54:14):
Okay, okay, so right now, right now, let me get
this straight. You have a certain amount due to the roofer. Yeah,
and you need well if you tell the roofer, look,
I want to get you paid, break down the contract
for me so I can show them where they're deficient

(54:34):
in their payment. What does the roofer tell you?

Speaker 11 (54:39):
They sent me a material list with ghost prices. But
also when I got when I was getting it set up,
they told me they were giving me two thousand dollars
towards the chimney to be picked. They never gave me

(55:00):
that money. And yet I don't know how much or
what all is in the contract that I'm paying. The
rufer's been paid the long time.

Speaker 6 (55:13):
Are they asking for?

Speaker 7 (55:15):
Is the roofer asking for more money now?

Speaker 6 (55:20):
But no, she's trying to get reimbursed.

Speaker 11 (55:23):
I'm trying to get reimbursed and I want to make
sure what I'm paying for in that contract.

Speaker 2 (55:30):
Right.

Speaker 11 (55:30):
They won't break down the contract.

Speaker 5 (55:32):
Yeah, that's be And they don't have any incentive because
they've already been paid. So you need to you need
to find This is a tough one. I mean, they've
already been paid. They don't care, and it would be
a it would be a courtesy, but I don't know
how you force them to do it, that's the problem, Kathy.
I don't know how you force them unless we call

(55:55):
and just.

Speaker 6 (55:56):
If you just call and ask, what do they say?

Speaker 5 (55:58):
If you say, look, I'm try trying to get reimbursed
from my insurance company. Just do me a favor and
break out the different categories so I can show them.
I mean, what do they your insurance just won't simply
pay a lump sum.

Speaker 11 (56:16):
They'll give me a lump sumbody. It's like I said,
I'm not even sure it's going to cover you know,
where they might come up?

Speaker 6 (56:26):
How much? How much?

Speaker 5 (56:27):
What would the difference be in what they're willing to
pay you and what you think you should get, Like,
what's the difference?

Speaker 6 (56:34):
What are we talking about here?

Speaker 11 (56:36):
About eight thousand dollars?

Speaker 5 (56:38):
I think so you think if you show them the
contract you can get about a grand more?

Speaker 7 (56:45):
Right?

Speaker 11 (56:45):
If I can get them to break down that contract, right.

Speaker 5 (56:51):
Mark, do you have any ideas on how you would
force I don't know how you force them to do that.

Speaker 7 (56:54):
I don't know if you can force them, but I
think a call from the right person, maybe Demitri or somebody,
might be able to get them to simply break it down.
Maybe they don't understand, or maybe they're hiding something.

Speaker 6 (57:08):
Is the other thing. I don't know what's going on over.

Speaker 11 (57:10):
There, because, like I said, originally they told me that
they were going to give me some extra money to
pay for that out of the loans to pay for
my chimney.

Speaker 7 (57:27):
How do you know, just I asked you this before,
but how do you know they didn't collect supplemental payments
from your insurance company directly?

Speaker 6 (57:35):
Are you sure they didn't?

Speaker 11 (57:38):
And from what I from what the insurance company shows
is being paid out and everything has come to me.

Speaker 5 (57:46):
Yeah, good, Yeah, I think that that's not going to
be the issue. So I don't know how we force him.
We just have to call him. I guess I look
at it this way.

Speaker 7 (57:56):
I don't know if he'd get involved at this point,
but this is some thing Matt could go through, and
if he got a copy of what the insurance has
paid for in the claim in the invoice, he might
be able to get her more money.

Speaker 6 (58:11):
But it's so little for him. I don't know.

Speaker 5 (58:14):
He's not gonna No. I don't think he could take
the time to do it. It's just too much of a hassle.
I think what we need to do is, as Mark,
as you suggested, have one of our deputies call the
insurance company and reason with them on look, we're not
asking not the insurance would call the roofer and say, look,
all we're asking for is a breakdown, so she can

(58:35):
negotiate with her insurance company. And I think that Deputy
BO might be the one for that.

Speaker 6 (58:41):
He'd be good.

Speaker 5 (58:43):
Yeah, So here, what you want to do is take
your information, Kathy, and we don't have our deputies in today,
but Deputy Bo, you'll be hearing from somebody who calls
himself Bo. And let's just see if BO can put
in a call to the insurance company. That's what I
would suggest. Three zho three seven one three eight two

(59:06):
five five. We're talking about a lot of things today.
Get your calls in with any problems, question or complaints.
One clear choice garage doors. I love these people. I'm
so happy to have them on board. They do twenty
four to seven service, which means if you have a
broken spring, you can't get your door closed, you can't
secure your home. They have emergency twenty four to seven service.

(59:29):
They also, of course, can do any garage maintenance, any
door maintenance any opener, maintenance any part of the door,
any part of the opener. One clear choice Doors dot com.
I've been dealing with them for years with rave reviews
seven to zero, three seven zero, thirty nine eighty seven.

(59:52):
Go with a sure thing Denvers Best Roofer Excelroofing dot com.

Speaker 6 (59:56):
You don't pay a cent until you're content.

Speaker 5 (01:00:02):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out Now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hey Tom Martino

(01:00:26):
here with Mark Major. We're talking to you about your problems,
questions and complaints.

Speaker 6 (01:00:31):
And uh we.

Speaker 5 (01:00:33):
Invite you to call us at three O three seven
to one three talk when we're on the air here,
or you can call three h three Martino three oh
three six two seven eight four sixty six twenty four
to seven and.

Speaker 7 (01:00:43):
That and then by the way, when we're on vac
you can call that and we most likely will reach
back out to you or help at troubleshooter dot com.

Speaker 5 (01:00:52):
Yeah, and the text number which I get on my
personal cell is seven four seven nine nine nine fifty
two eight. So the number one problem for the year
contractors where people pay money upfront and they either get
no work done or shotting work definitely by far the

(01:01:13):
number one problem. Going back into our database. The next
one used cars. Now used cars take the second and
third position of problems.

Speaker 6 (01:01:23):
What there are different issues.

Speaker 5 (01:01:26):
The first one has to do with people buying high
mileage used cars and not getting them checked out, so
they expect the dealer who sold it to them to do.

Speaker 6 (01:01:37):
Something about it.

Speaker 5 (01:01:39):
They buy it as is, but they expect I don't
know what they expect, and they don't expect problems. They
buy cars with one hundred, one hundred and fifty or
two hundred thousand. Those are the three major major goalposts
that I use because I say over one hundred thousand,
you're going to have problems, and then and I say

(01:02:01):
over one hundred and fifty thousand, you're gonna have major problems,
and over two hundred you're gonna have catastrophic problems. Not
worth fixing. So it don't ever, just don't ever. I
would say, don't ever buy a car with more than
one hundred thousand miles, but I know some of you
will never listen to that. Definitely, two hundred thousand is out.
I mean, I just even can't believe that people even

(01:02:22):
consider that. And the reason they do it is because
the price is down. It's actually better to take up
money and put money.

Speaker 6 (01:02:32):
Down on a newer car and have a loan.

Speaker 5 (01:02:34):
It's actually less money out of pocket with a decent car. Again,
it all has to do with how you buy a car.
You can't just buy junk to begin with or overpay,
and that's one of the biggest problems. People buy junk
or they overpay or both, and when that happens, nothing's
gonna help you no matter what. So one of the

(01:02:55):
biggest problems people don't research.

Speaker 6 (01:02:57):
And know what to pay or what they should pay.

Speaker 5 (01:03:00):
And really there's no coming back from a bad purchase.
When you just don't do your homework and you overpay
for a car, there's no coming back from then. Or
if you buy a piece of junk riddled with problems. Okay,
so I said cars took the second and third position.

(01:03:24):
The third position, okay, so use cars high mileage, not
getting them checked out, not understanding the true meaning of
the word as is okay. The next one with cars
extended warranties not covering issues.

Speaker 7 (01:03:41):
I'd almost argue that could be a little higher, because
there is not one single day, maybe forty eight hours
it goes by without hearing from one of those problems.

Speaker 6 (01:03:54):
And year of these warranties.

Speaker 5 (01:03:56):
Recently, we've had those on the numbers, a lot of
the over lapmarks, so that could be you know, we
do hear a lot. Though You're right about extended warranties
not not covering issues, and one of the here's one
of the biggest problems with extended warranties on used cars,
and I downloaded one as an example.

Speaker 6 (01:04:16):
But they clearly will.

Speaker 5 (01:04:19):
Not fix pre existing conditions, anything that was pre existing,
or if a pre existing condition caused the current problem,
even if it wasn't the direct problem, it was a
causation of a problem you're having now. And for some reason,
when people write to me, I just had one today,

(01:04:40):
an email, and they they start out by saying, you know,
within two weeks or within one week, or within thirty days,
that actually doesn't help your case. That makes it worse
because the sooner it happens, the more likely the insurance
or the extended warranty company is going to call it

(01:05:02):
pre existing. So that's where you get into trouble is
you know, they look for reasons. The very first thing
they look for are reasons not to cover these extended warranties.
I don't think extended warranties on used cars are worth it, okay,
because of a few main problems.

Speaker 6 (01:05:21):
One, pre existing conditions.

Speaker 5 (01:05:24):
Most used cars, when they have a problem, it will
be from a pre existing condition. It's not new, okay,
And that is the biggest hang up. Pre existing condition.
The next one is when it comes to the cumulative

(01:05:46):
total of repairs, when they add up to the market
value of the cars. So many people think they're buying
a five year warranty, but they're not. You buy a
warranty and whatever they pay out on that warranty they
add up, and when that equals the fair market value
of that car, you no longer have coverage.

Speaker 6 (01:06:09):
It's diminishing coverage.

Speaker 5 (01:06:11):
So as the car gets older and worthless and repairs
get more, you see where the if you drew it
out on a chart your you have diminishing coverage and
very seldom will have the length of time on that
warranty as you are promised.

Speaker 6 (01:06:29):
Hey, we know we.

Speaker 7 (01:06:30):
Got to take a break, but then we got a
very interesting call coming up on stem cells.

Speaker 6 (01:06:36):
I'm not sure what it.

Speaker 5 (01:06:37):
Is, okay, so just have them hang on Gary. We
will get to your question on stem cells coming up.
Three zero three three talk seven one three eight two
five Waterpros dot at the best water systems, the lowest
prices bar none, think of water. I mean we talk
about supplements and health. Good water is and water Pros

(01:07:01):
does it best? Three oh three eight six two five
five five four Go with a sure thing Denver's best
rufer excel Roofing dot com.

Speaker 6 (01:07:12):
You don't pay a cent until you're content.

Speaker 5 (01:07:17):
Time for an insurance check up, free, no obligation comparison
call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out now three o three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. All right, I'm

(01:07:40):
Tom Martino. Let's talk to Gary. Gary, you're on with
Tom and Mark. What's going on?

Speaker 2 (01:07:47):
Oh?

Speaker 13 (01:07:48):
Hi Tom, thanks for taking my call. Yes, sir, you
know these days you hear a lot about nonsurgical solutions
to pain relief. And right, that code to me, that's
code for what used to be called stem cell surgery
back in the nineteen nineties.

Speaker 6 (01:08:07):
Yes, and yeah, or snake oil.

Speaker 13 (01:08:09):
Problem is the problem is, Hey, it's not covered by insurance,
right be you need to do it, you need to
have a lot of treatment. So before you even know
if it's gonna work, you're tens of thousand dollars.

Speaker 5 (01:08:25):
No, not tens of thousands, I would say, I would
say about seven thousand.

Speaker 13 (01:08:31):
And it's not covered by insurance. And yeah, so every
every other commercial seems to be for these.

Speaker 5 (01:08:39):
Proceedings, Gary, I want to I want to give you
some I want to give you some information, and I'm
going to hold you over if I don't finish, because
I don't want to rush through this.

Speaker 6 (01:08:47):
I know a lot about it.

Speaker 5 (01:08:49):
I know a lot about it because I researched it
for myself personally. And plus, way back we had sponsors
who wanted to advertise is stem cell cell therapy is
also under a bigger umbrella called regenerative therapy. And the
reason they make a distinction is because stem cells are very,

(01:09:13):
very tenuous. They do not live outside of the body
unless you condense them and turn them into a drug,
which is not permitted.

Speaker 6 (01:09:23):
So the only.

Speaker 5 (01:09:25):
Way to get true and I don't care who is
advertising or who says differently, they're wrong. The only way
to get true stem cell therapy is to have the
donor there with you at the time of treatment. That's
either yourself or someone but no one really does that.

(01:09:45):
They use their own stem cells. And the only way
to get true stem cell therapy is to use real
stem cells at the sight of treatment.

Speaker 6 (01:09:56):
That's the only way.

Speaker 5 (01:09:58):
You cannot ship stem cells through the mail or through
a bonded carrier or frozen. You cannot ship them and
have them viable at the other end. So that really
that's why everyone has gone to the term regenerative medicine
stem cells. Once the stem cells die, believe it or not,

(01:10:22):
the fluids are still regenerative in a way and can
help you, so they're not totally useless.

Speaker 6 (01:10:30):
They're just not as effective as.

Speaker 5 (01:10:33):
Your own stem cells now Denverregen Denverregen dot com used
as a combination of the regenerative fluids and your own
stem cells. There's something else too, which is platelet rich
plasma PRP. Hold on and we'll come back, and you
can ask questions, but I promise.

Speaker 6 (01:10:54):
You that you're right.

Speaker 5 (01:10:56):
There are no guarantees not covered by insurance. Could end
up spending ten grand and get no results.

Speaker 6 (01:11:03):
That is the truth. So you have to go with.

Speaker 5 (01:11:06):
A clinic with stats on past cases.

Speaker 6 (01:11:09):
Similar to yours.

Speaker 5 (01:11:11):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. Comparison call
compass insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one help. You'll think you're his only customer when

(01:11:33):
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 2 (01:11:41):
Yeah.

Speaker 1 (01:11:46):
Rip, you need advice so you don't have.

Speaker 2 (01:11:53):
Come run incousta as to care.

Speaker 3 (01:11:56):
No shoot is gonna help coming.

Speaker 4 (01:12:00):
This is the Troubleshooter Show. No Tom Martino.

Speaker 6 (01:12:05):
Hey, hey, hey, I'm here with Mark Major. I'm Tom Martino.

Speaker 5 (01:12:09):
We're fighting for you, answering questions taking place, making your
life just.

Speaker 6 (01:12:14):
A little easier.

Speaker 5 (01:12:15):
We are taking calls at three oh three seven to
one three talk. That's our studio line when we're here
on the air from ten to two every day Mountain time.
And if you call three oh three Martino during that time,
it'll come through to the studio. But three oh three
Martino does one other thing. It puts you through to
our offices when we're not on the air, and we're

(01:12:38):
able to call you back. So pass that number around
if you need help or information or referrals on any
consumer problem. Forty five years recovering hundreds of millions of
dollars in cash, merchandise, exchanges, refunds, and services. And Gary
left the left off talking about.

Speaker 6 (01:12:59):
Stem cell therapy.

Speaker 5 (01:13:01):
Oh he is gone, okay, but he brought up a
very good point, and that is you spend a lot
of money and may not get results.

Speaker 7 (01:13:10):
I will tell I want to tell him a quick story.
I assume he's still listening. I kind of was like, yeah,
I kind of thought it was snake oil, especially back
in the day where they'd ship the dead stem cells
and chirobriks would shoot him in you and nothing would happen.
But then John Fuller, who fills in for Tom and myself,

(01:13:31):
told me something that has changed my thoughts on it.
If it's done correctly, like Denver Regen does it correctly.
He had his shoulder done with stem cells, and he
had it done probably four or five years ago. It
has been perfect since, no surgery ever needed. The pain
is gone. It fixed everything. It's incredible and I believe

(01:13:53):
every single word.

Speaker 6 (01:13:54):
John said, oh yeah, he's very credible. And I had
stem cell therapy.

Speaker 5 (01:13:59):
Done and it did a remarkable job on my lower back. Now,
I did go through with a surgery and had the
facet implant done the tops procedure, but that was because
my back was so far gone. But that's a testament
to stem cell therapy because as crazy far gone as

(01:14:20):
my facet joint was with L four L five, that
stem cell therapy took away my pain. It really did
a remarkable job, and I couldn't believe it.

Speaker 6 (01:14:31):
One of the things.

Speaker 5 (01:14:32):
It took about two and a half to three months
to feel results. And they do a combination of PRP
platelet rich plasma stem cells and regenerative fluids and it's
just a great concoction and they have really good luck
on there on lower back and neck issues and elbows.

Speaker 6 (01:14:50):
Here's what you want to do with a stem cell clinic.

Speaker 5 (01:14:53):
You want to make sure they're for real, first of all,
and they've done previous procedures that you're thinking about, and
you want to the stats on them, like what is
their success rate? No one has one. Some people have
better results than others in certain areas. Denver Regent happens
to be really good with lower back issues, and so
you just ask them, how well do you do in

(01:15:15):
this area. The last thing they want to do is
have a customer who is unhappy. So they keep stats
on you and they do follow up questions and exams
to see what areas of the body have the best
or the most likelihood of success. It's a very very
speculative area of medicine.

Speaker 7 (01:15:36):
Though I was reading about this is not too long ago,
a couple of weeks ago about where TOPS has come, which.

Speaker 6 (01:15:43):
Is what you had done?

Speaker 7 (01:15:44):
Like you just yes, they now can take multiple units
whatever that TOPS unit's called and put multiple one and
then they collect it with what or connect them with
what's called divers the link system instead of fusing. So
when you had yours done, I think you can only
have one done. That's right, that's United States. Now with

(01:16:05):
this versa link, they can connect them. I mean that's crazy, man.

Speaker 6 (01:16:09):
Yeah, And it's one of the best.

Speaker 5 (01:16:11):
I mean, it's never Oh my god, what it has
done for it. It changed my whole life, that implant.
It changed my entire life. Were you one of the
first to get it done? I was the first FDA
approved in America, that's me.

Speaker 6 (01:16:28):
So what happened was I was, look.

Speaker 5 (01:16:30):
Everyone said, fusion is the only thing you can do.
Now the reason they say fusion. What fusion does is freezes.

Speaker 6 (01:16:39):
Up the bad joint.

Speaker 5 (01:16:41):
So if you have like a bad L four L
five is where ninety percent of the men have a problem,
and then it spreads from there. But let's just say
you have a bad joint, I call it a joint
because that's what it is, a facet joint and it's
between L four and L five and it's pinching on nerve.
They can decompress that and pull it apart and freeze

(01:17:03):
it pain in motion, Yeah, the pain's gone.

Speaker 6 (01:17:06):
It does work. Fusion does work.

Speaker 5 (01:17:09):
The problem with fusion first you have limited motion. Second,
you have eventually, in eighty five to ninety percent of
the cases, something called adjacent disk disease or adjacent joint disease,
which means pressure is put on above and below the fusion,

(01:17:32):
so those joints start giving out. And if you talk
to people who have been patients of fusion, they normally
end up having multiple fusions over the years and eventually
become a Frankenstein.

Speaker 6 (01:17:45):
They just as they're just stiff.

Speaker 5 (01:17:47):
So what everyone has been trying to do since the
dawn of the fusion is to try to find something
that allows movement. Now, TOPS is not the only procedure
out there.

Speaker 6 (01:18:03):
It's the one I had by Premium Spine.

Speaker 5 (01:18:06):
It's not the only one, but it is one of
the only ones that mimics the facet joint. It mimics
the disc, the joint, and the tissue the bone, and
it has silicone on it and it's made from titanium.
And what happened was I happened to read about this
and it was developed in Israel, and the guy happens

(01:18:27):
to have a home in Boulder, and the president lives
both in Israel and in America, and I got in
touch with him and he said, we're coming to America soon.
And so my surgeon literally went and got trained on
it so he could be there for me.

Speaker 6 (01:18:44):
I mean, that's how wonderful he was.

Speaker 5 (01:18:46):
So he went and got trained on this and started
talking to the owner or the president as I was,
and we were on an email chain together when they
got so I got preapproved from Medicare or accuse me,
from the hospital, and then Medicare we put in an
application for when it was FDA approved. I was pre

(01:19:08):
approved and had the surgery at Saint Anthony's and I
had it done the very first FDA approved procedure in America.
Now there were clinical trials done in America, and then
there were clinical trials done all over Europe as well.
It was approved in Europe before America. And now, as
Mark pointed out, I didn't realize this. They went one

(01:19:30):
step further and now you can have multiple joints done.
At the time I had mine done, only one was
approved one level at a time, So you could do
one level somewhere and then a level somewhere else, but
you couldn't have them back to back or link to link,
and now they're linking them together. So if you have
multiple areas of problems, you have a solution. The great

(01:19:55):
thing about the tops implant is that it preserves movement,
so you're not stiffened. You have all the movement you
have with your regular spine. They literally remove the bad facets.
I mean, if you looked at the pictures of my surgery,

(01:20:15):
they took out those facets. They took them out, laid
them on the table. There's a picture of them sitting
on the table, and then they stem from the top
to the bottom with this implant. So it's like my
wife affectionately calls it my artificial spine.

Speaker 6 (01:20:32):
And in a way it is. Now.

Speaker 5 (01:20:35):
The one caveat is you have to be strong enough
to support it, meaning your bones can't be deteriorated because
they screw into the bone the above and below the
tops the implant to secure it. So obviously you have
to have good bone density and good bone structure, so

(01:20:58):
they're making credible strides. Now there is another kind of
thing that decompressed and preserved movement called cephlex, and I
had a friend have it done and he's having problems
already again. So I believe TOPS is the best solution.
And doctor Joshua Beckman, who did mine, says his waiting

(01:21:22):
room is full of people who getting it done now.
In some cases, for some reason, insurance companies have been
fighting it. Some insurance carriers won't pay for it. And
I don't know why MIND paid. My Medicare and Supplement
paid for the entire procedure and it was approved, so
they're usually pretty conservative. So I don't know why health

(01:21:45):
insurance would call it experimental when it's FDA approved. But
I do know that doctor Beckman told me that he
had a problem with some insurance carriers covering it. But
if you can have it done, it is a godsend.
It is amazing what it's doing. And uh and on

(01:22:06):
my heart goes out to people, of course who have
had back problems, because it can.

Speaker 6 (01:22:10):
It can screw up your whole life.

Speaker 5 (01:22:12):
When your back's out, you know, your legs start going
and you start you just you don't feel good at all.
Three oh three seven one three talk three oh three
seven one three eight two five five. So we've been
talking about the most common problems and of the year.
One was the number one contractors money up front and

(01:22:32):
getting no work or shoddy work done.

Speaker 6 (01:22:34):
And I am.

Speaker 5 (01:22:35):
Telling you to avoid at all costs contractors that want
money upfront for nothing. I don't think there's ever a
reason to pay money up front for nothing. And I
would happily talk to contractors right now. They call and
tell me why you should pay We should pay you
for nothing?

Speaker 6 (01:22:52):
Why now?

Speaker 5 (01:22:53):
Some contractors say, well, we want to make sure we
don't make uh. You know a schedule that you don't keep,
so we want to hold you to it. Trust me,
you don't want a customer that wants to cancel anyway.

Speaker 6 (01:23:04):
The next one.

Speaker 5 (01:23:05):
Use cars, high mileage cars and people buying them as is,
not understanding the implications of as is and expecting sellers.

Speaker 6 (01:23:15):
To do something about it.

Speaker 5 (01:23:17):
The next one was extended warranties on used cars not
covering issues. I'll come up with the next. I want
you to try to guess what the next are. So
I gave you one, two and three, and we'll go
to number four, five, six seven coming up on the
Troubleshooter show three oh three seven to one, three eight, two,
five five, go with a sure thing Denvers Best Roofer

(01:23:43):
Excel Roofing dot com. You don't pay a cent until
you're content. Wait time for an insurance check up free,
no obligation. Comparison call Compass Insurance paying too much your
coverage at dozens of insurance companies find out now three
oh three seven. Having won help, you'll think you're his
only customer when you choose Frank durand the real estate

(01:24:04):
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. Hey
Tom Martino here, welcome to the show. Oh my goodness, gracious,
we have so much to talk about.

Speaker 6 (01:24:21):
What the consumer problems?

Speaker 5 (01:24:23):
Uh, people are trying to guess what they were texting
me and they would be wrong. Okay, Contractors money upfront
shot here, no work, used car, high knowledge, expecting U
and not getting him checked out. Not knowing what as
is really means extended warrant's on used cars not covering
issues mostly due to pre existing conditions. The next one, ready,

(01:24:45):
I'm gonna do my own sound effects since you guys
don't know.

Speaker 6 (01:24:48):
Not that one. Sorry, I.

Speaker 5 (01:24:55):
All right? And the next one tenant land lord, toxic mold. Yay,
that's what people say, they have toxic mold.

Speaker 6 (01:25:09):
See, I believe this is my belief.

Speaker 5 (01:25:11):
Okay, I'm going to tell you that I believe no
one feels one hundred percent. They all feel a little
crappy here and there, and when they get something like
mold to look at and they say, oh, that's why
I'm feeling like crap, And then they backtrack and everything
that ever happened to them since they moved into the
place they attribute to the mold. It is the chronic

(01:25:33):
fatigue syndrome of the two thousand, of the twenty twenty.

Speaker 6 (01:25:37):
Or whatever whatever error we're in right now.

Speaker 5 (01:25:40):
Remember, chronic fatigue syndrome was something that every oh my god,
everyone had chronic fatigue syndrome where they couldn't move and
something happened to them.

Speaker 6 (01:25:49):
And I don't want to make fun.

Speaker 5 (01:25:50):
Of this, okay, because most of the time it is
a psychological condition.

Speaker 6 (01:25:55):
It's not real. They're I don't want to get into it,
but it's not. It's not.

Speaker 5 (01:26:01):
Chronic fatigue is chronic mental problems and it does manifest
itself in the body.

Speaker 6 (01:26:09):
It is real. But can we not talk about it
right now? Please?

Speaker 5 (01:26:12):
Okay, Now, let's talk about this toxic mold. It is
the new chronic fatigue. It's what makes people sick now.
They throw in their kids, their husbands, people who visit.
Here's the truth about mold. We live with mold every day,
all over. We live with mold. We live with mold.
Mold first became a thing. Do you know who the

(01:26:36):
first big lawsuit was, remember, oh you do, remember that
very good Mark.

Speaker 6 (01:26:41):
He brought a lawsuit for toxic mold and he won.

Speaker 5 (01:26:46):
And after that, insurance companies went crazy because they were
getting claims out the ass about it. So what is
toxic mold. It's mold that's toxic. But even toxic mold
is not dangerous to everyone stronger immune systems, you're not
so affected. But it's not good for you, okay, I

(01:27:07):
mean you don't want to be exposed to high levels
of mold. You just don't want to be Okay. They
don't make you immediately sick, though, and they don't make
you you know, it's just not what people think it is.
They look at the mold and they think, oh my god,
I have this problem, and then doctors don't help any
There are so many doctors that will confirm anything you

(01:27:28):
want them to I swear to God. The way they
talk to you, they'll make you believe you have whatever
you think you have. But anyway, let's get back to
this mold thing. It's real, okay, But sensitivity to mold
varies with people, and mold is not.

Speaker 6 (01:27:45):
Difficult to get rid of.

Speaker 5 (01:27:47):
People expect their damn homes to be rebuilt. There were
claims in Houston where people would have a flood and
then claim they have to basically rebuild their home, and
insurance companies have put a lot of restrictions on mold
claims because they've gotten out of hand. And right now,

(01:28:09):
when tenants call us about mold, there's very little we
can do. There is no actual standard where we can
say this is dangerous, you can't live in it. So
there lies the problem. First and foremost tenants need to
document the mold because if you do have high levels
of mold.

Speaker 6 (01:28:27):
It is something that should be addressed by a landlord.

Speaker 5 (01:28:32):
I mean, there's nothing wrong with opening up some dry
wall and cleaning up mold and sealing it.

Speaker 6 (01:28:37):
There's nothing wrong with that. It's good. You're never going
to get zero mold spores.

Speaker 5 (01:28:41):
That's why Mark Schimansky at Genesis tootalexteriors dot com. He
also does mold detection and remediation. That's why he always
talks about the control.

Speaker 6 (01:28:53):
What is the control?

Speaker 5 (01:28:54):
It is the it's what you do to see how
your mold compares to regular sources in and around the area.
So what you need is you need to have a
control to know how bad you're mold is. There are
some areas that are higher and mold spores than others. Okay,

(01:29:16):
so mold in and of itself has become one of
the major issues, and it's one of those ones where
you think.

Speaker 6 (01:29:24):
Oh my god, I mean, how much of it is real?

Speaker 5 (01:29:28):
Many times what a tenant is trying to do is
just get out of the lease. That's really what they're
trying to do, and mold gives them the excuse.

Speaker 6 (01:29:36):
So that is number four on the list. Number four.
What do you think? Number five is? What do you think?
Condo assessments?

Speaker 5 (01:29:49):
They came up so I had contractors, used cars, extended warranties,
unused cars, toxic mold.

Speaker 6 (01:29:57):
Next. Condo assessments.

Speaker 5 (01:30:00):
Mostly because people don't understand what they are and when
they apply and they think like the HOA is getting
rich or something.

Speaker 6 (01:30:07):
The HOA is a collection of homeowners.

Speaker 5 (01:30:10):
So I mean there's no vested interest in an HOA
collecting excessive fees for goodness sakes, because they're part of it.
When you fight against your HOA, you're fighting against yourself.

Speaker 6 (01:30:22):
Okay. The HOA is a collection of owners.

Speaker 5 (01:30:25):
So if they have a roof that needs to be
replaced and the deductible, let's say is one hundred thousand dollars,
which it could be on a big condo development. If
you have a deductible of one hundred thousand dollars and
you don't have the money in the coffers, you have
to assess the owners. So to see these stupid owners
protest the assessment is like saying, like if you would

(01:30:49):
picture yourself at home and you have a roof claim
and you're in an irregular house and the insurance company
says you're deductible is twenty grand, would you go outside
your house with a sign protesting the twenty thousand dollars assessment?
Of course you wouldn't, because it's due and payable.

Speaker 6 (01:31:07):
I mean, that's just the way it is. So with
an HOA, when.

Speaker 5 (01:31:11):
They assess people, it's because there's not enough money to
pay and people complain about it all the time.

Speaker 6 (01:31:18):
Assessments come in two flavors.

Speaker 5 (01:31:20):
One insurance related losses that have to be supplemented, so
for example, the deductible on a roof or the co insurance,
or the payments made for insurance losses. Sometimes condo developments
don't even have insurance anymore, or they have actual cash

(01:31:42):
value insurance because.

Speaker 6 (01:31:43):
It's so expensive they can't afford it.

Speaker 5 (01:31:46):
And in that case, in almost every single instance, the
homeowners will be assessed. Now, assessment coverage by your homeowners
doesn't always cover it either. First and foremost, if you
have lost damage assessment coverage which is an insurance that
you put on your condo and it says if you're

(01:32:08):
ever assessed, they will cover it. It only goes to
a certain amount and it's only for insurance losses, so
it doesn't cover all assessments. It just covers insurance losses.
So let's say the roof had to be redone and
the deductible again, let's say is one hundred grand, and
every homeowner has to kick in. In that case, your

(01:32:30):
lost assessment coverage would probably pay it. So it pays
for insurance losses. But there's another kind of an assessment
that you can do nothing about, and that is a
damage and maintenance assessment. For example, the easiest thing to explain.
Let's say the parking lot in your condominium development has

(01:32:52):
to be repaved. It's not an insurance loss. Insurance isn't
going to pay for it. And it says if you
have a driveway. Again, say you have a home and
your driveway needs to be redone, you have to pay
for it. Well, in a condo, when the parking lot
needs to be repaved, who gets to pay for it?
The condo owners, and there is no insurance for that.

(01:33:15):
And often more times than not, there's not enough in
the coffers to pay for it. So if there's not
enough surplus to pay for it, the homeowners have to
be assessed, so they might each have to pay ten
grand or fifteen grand. There's no insurance for that, there's nothing.
It comes out of pocket. That's why I tell you,

(01:33:38):
if you're looking at a condo, please look beyond just
the unit. Okay, listen, this is really valuable information. A
lot of people they'll have the condo inspected.

Speaker 6 (01:33:50):
That's good.

Speaker 5 (01:33:51):
You know, the water heater, the furnace, if you have
one just all kinds, the plumbing fixtures. You have the
condo inspected, much like you have a home inspected.

Speaker 6 (01:34:02):
But you have to go beyond that.

Speaker 5 (01:34:04):
If you're moving into a condo development, you should also
look at the development. Look at the parking lot, look
at the swimming pool, look at the clubhouse, Look at
the fences or the gates, look at the staircases, look
at the development. Because if that development needs maintenance and
repairs and the HOA doesn't have enough money in the coffers,

(01:34:29):
then they're going to end up assessing the owners.

Speaker 6 (01:34:32):
So when you move into an older development.

Speaker 5 (01:34:35):
The chances go up that you may be assessed in
the future. This is the cost of ownership and a
lot of people are not prepared for it. So when
you buy a condo, remember you're buying more than just
that condo. You're buying the development, and you're going to
have no one to blame. If they have to do

(01:34:56):
heavy maintenance and repairs, it's going to fall on your shoulders.

Speaker 6 (01:35:01):
As one of the owners.

Speaker 5 (01:35:04):
So keep that in mind when you're looking at condos
and town homes. Here's the dilemma hoas have. Okay, they
try to keep the monthly payments low so they don't
get a lot of crying from the owners. But when
you keep the hoafees lower every month, you have less

(01:35:26):
of a surplus to draw from when something goes wrong.

Speaker 6 (01:35:32):
So you can't have it both ways. If you have.

Speaker 5 (01:35:34):
Low HOA fees and you do not build up a surplus,
you're going to end up with assessments. And if you
don't want to end up with assessments and you want
to have a surplus, you're going to have higher hoafees.
So keep this in mind, especially young people who buy

(01:35:55):
condos and town homes as a cheaper way of owning
a home no longer a cheaper way of owning a home,
and it can turn out to be way more expensive
than owning a home, because if you own a home,
you can decide not to do that driveway or not
to paint the house and give yourself a few years
to save up the money. But if an HOA decides

(01:36:17):
to get this stuff done and assesses you, you don't have
a chance to save up the money. It's just common sense.
Be careful when looking at townhomes and condos. That's why
they're coming down in value so much. Be such an awesome,
big responsibility for people. It's not what they thought it was.

(01:36:39):
We have more coming up on the Troubleshooter Show. Go
with a sure thing Denver's Best roofer Excelroofing dot com.
You don't pay a cent until you're content. Time for
an insurance checkup free, no obligation. In comparison, call Compass

(01:37:00):
Insurance Paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven to one.

Speaker 6 (01:37:07):
Help.

Speaker 5 (01:37:07):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 6 (01:37:19):
Hi, what's going on? Sharon? Welcome to the show.

Speaker 5 (01:37:24):
Three O three seven to one three talk seven one
three eight two five five.

Speaker 6 (01:37:29):
Hey Sharon, what's going on?

Speaker 2 (01:37:33):
Hi?

Speaker 14 (01:37:33):
I've been trying for over a year now to get
some replacement windows from Champion.

Speaker 5 (01:37:39):
And now tell me about Champion. When did you when
did you first encounter Champion?

Speaker 14 (01:37:45):
Well on this replacement request?

Speaker 6 (01:37:51):
No, I mean how long have you?

Speaker 5 (01:37:52):
How long have you had When you say replacement request?
Is this warranty work you're trying to get or is
this a brand new window?

Speaker 14 (01:38:00):
These are replacement windows.

Speaker 5 (01:38:03):
Okay, So in other words, you're looking to replace your windows.
I thought you meant you were waiting for warrant. You were,
So you're looking at replacement windows. Why did you choose Champion?
Because I would not have chosen them. Well, I haven't
advertised for Champion for years, for years.

Speaker 6 (01:38:22):
Well, they that company.

Speaker 5 (01:38:25):
That company was taken over by a private equity firm
and is a total different company than I used to
advertise four years ago. In my opinion, they're not a
good company and the products have gone downhill. That's my
opinion based on my research and all of the complaints
were getting.

Speaker 6 (01:38:43):
So it's not the same company now.

Speaker 5 (01:38:45):
Many years ago, about ten years ago, maybe even as
little six years ago, I was advertising for them, but
there was a different guy that was a local president.
They had a factory in Denver. They have since closed,
and they're a whole different company. So that's why I'm
asking when you first, when did you Why don't you

(01:39:05):
just pick another company? If you haven't signed a contract
with them, move on, it's bet you're better off.

Speaker 14 (01:39:13):
Yeah.

Speaker 5 (01:39:15):
Well, so, so in other words, you you haven't you
haven't signed anything with Champion yet.

Speaker 14 (01:39:22):
Not for replacement windows, no one.

Speaker 6 (01:39:25):
Okay, some of them.

Speaker 14 (01:39:27):
Some of them in my home are damaged, so they okay.

Speaker 6 (01:39:32):
But see, Sharon, you're confusing me.

Speaker 5 (01:39:35):
Share Sharon, See you confuse me When you say replacement windows?
Are you saying warranty replacements? So you already had Champion
do windows for you?

Speaker 6 (01:39:45):
Is that right?

Speaker 14 (01:39:47):
That's correct?

Speaker 6 (01:39:49):
Okay? I didn't know that.

Speaker 5 (01:39:50):
So so when you say replacement windows, you're talking about
you want warranty work done. How many Champion windows did
you have installed originally? Oh?

Speaker 14 (01:40:01):
I think there were ten?

Speaker 6 (01:40:03):
Okay?

Speaker 5 (01:40:04):
And how long ago was that?

Speaker 14 (01:40:07):
That was back in like twenty eleven?

Speaker 5 (01:40:10):
Okay, and then you recently had problems with some of them?

Speaker 14 (01:40:18):
Correct?

Speaker 6 (01:40:19):
Okay? I understand.

Speaker 5 (01:40:22):
Well, you're going to have a tough time getting Champion
to do anything. They're, like I said, they're not a
great company, right.

Speaker 14 (01:40:30):
I understand that.

Speaker 6 (01:40:31):
I know they've changed, and I we will will try
to help.

Speaker 5 (01:40:35):
You, you know, we will.

Speaker 2 (01:40:38):
Uh.

Speaker 5 (01:40:40):
I just I just need to know what have you
done so far so we can pick up where you
left off.

Speaker 6 (01:40:45):
What have you done so far?

Speaker 5 (01:40:46):
You've been trying to get replacement windows under warranty and
and when was your first contact with them on this.

Speaker 14 (01:40:56):
Last December December of twenty twenty four.

Speaker 5 (01:40:59):
Now, all the windows giving you trouble in a way
or just some of them?

Speaker 14 (01:41:04):
Just some of them?

Speaker 6 (01:41:06):
And what is the problem you're having with some of them?

Speaker 14 (01:41:10):
I have a broken seal on one of them, and
I've got a sliding glass door and other windows that
are scratched.

Speaker 6 (01:41:20):
Oh really, I don't know why.

Speaker 14 (01:41:21):
Yeah, I don't know if it's the wind that causes
the scratch, I don't know what. They came out and looked.

Speaker 5 (01:41:28):
Oh they did. So did you have you called us?
You haven't called us before, have you? Okay, So this
is similar to the reason I'm asking is it's similar.

Speaker 6 (01:41:39):
To other calls we've had.

Speaker 5 (01:41:40):
They come out and they look and they say it's covered,
but then you don't hear from them again.

Speaker 14 (01:41:45):
Right, that's correct. Well, I have half of my order in,
but they didn't complete all of the windows.

Speaker 5 (01:41:54):
So so how many how many have they actually fixed
for you?

Speaker 6 (01:41:59):
No?

Speaker 5 (01:42:01):
Oh, I thought you said. Okay, I'm sorry, I just misunderstand.

Speaker 14 (01:42:04):
That's okay, But somebody was supposed to come out today
at noon.

Speaker 6 (01:42:09):
They didn't.

Speaker 5 (01:42:10):
Yeah, it's it's a terrible company. Hold, it's a terrible company.
I I just don't I just don't know what else.
They're just a terrible company. And here's what I would do.

Speaker 14 (01:42:23):
I just thought you had an expert that could we do,
could help me?

Speaker 5 (01:42:27):
We do, Nick Gravina, Nick Gravina, he's not Yeah, he's
with Gravinas.

Speaker 6 (01:42:33):
Now.

Speaker 5 (01:42:33):
We have we have some really good windows window indoor companies.
We really do. K and H Home Solutions is one
and Gravina's Windows Siding Indoors is another. Okay, it's the
Gravinas on nine fifty West Evans. I just want to
give you the right Gravinas that we use that I've
known for years.

Speaker 6 (01:42:53):
So if I were you, I would call.

Speaker 5 (01:42:55):
One of those experts out because here's the deal. If
they owe you, here's the problem, though, You're going to
be paying for service that Champion owes you of under warranty.
But the problem is Champion has not been honoring the warranties.

Speaker 6 (01:43:11):
That I feel so bad about it.

Speaker 5 (01:43:15):
Back back when you back when you had them in
twenty eleven, I believe I was advertising for them back then.
And it's too bad though that the problems happen now
because again, back then when you dealt with that company,
they were top notch, top notch, and god, dang it,

(01:43:38):
I'm just I'm just so pissed, Kashina. Who did we
Who are we having try to interface with Champion?

Speaker 6 (01:43:46):
Don't we have someone we.

Speaker 5 (01:43:49):
Used to I do not think, no, no, no, I mean,
I mean one of our deputies. Who did we give
the last Champion problem to Amitri?

Speaker 6 (01:43:57):
And was okay? Can we just give Sharon as well?

Speaker 5 (01:44:00):
Because they all fall under the same category warranty work?

Speaker 6 (01:44:04):
People.

Speaker 5 (01:44:04):
Come on, you advertise all the time, Now do something
stand behind your name? I mean, Sharon, hold on, We're
gonna give you, along with the others to Dimitri. What
we want is someone from Champion to step up, for
God's sakes. Look, I feel bad about this, and I

(01:44:25):
might get in trouble for it because they're a big advertiser.
They are, They're a big advertiser. But I am telling
you we've had, we have not had good luck with
them addressing consumer problems. And I have to speak the truth, okay,
And I don't believe I should get in trouble for
speaking the truth. But that's the way it is right now.
And you know, my friend Dave Logan advertises for them. Now,

(01:44:50):
I wonder if he knows about these problems. Maybe I
should call him. He's a good guy, He's a really
good guy.

Speaker 2 (01:44:58):
Jay.

Speaker 6 (01:44:58):
Hang on, he has a comment on this. So I
had to take a break. I'll be right back.

Speaker 5 (01:45:07):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 6 (01:45:11):
You don't pay a cent until you're content.

Speaker 5 (01:45:16):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 1 (01:45:42):
RiPP you need so you don't have.

Speaker 3 (01:45:50):
Run as fast as we can show Shooter's gonna help.

Speaker 4 (01:45:54):
Come is the Troubleshooter Show, No Tom Martino.

Speaker 5 (01:46:01):
Hey, I'm Tom Martino. Welcome to the show.

Speaker 6 (01:46:05):
Here to help you solve your.

Speaker 5 (01:46:07):
Problems and answer questions, take complaints. I've been reviewing the
year and talking about all of the problems we have
covered and what are trending issues, and definitely I can
recap those. I didn't go through all of them. I
will go through some of them. And I invite your calls, problems, question.

Speaker 6 (01:46:25):
Complaints, texts.

Speaker 5 (01:46:26):
You can text me, by the way at seven four
seven nine fifty two eighty. Think of it like this
a big airplane. I love seven four to seven nine
nine nine as close as to perfection as you can
get in fifty two eighty for the Mile High City.

Speaker 6 (01:46:42):
So seven four seven nine nine nine fifty two eighty
and uh, you can text me about anything.

Speaker 5 (01:46:51):
One guy says Anthony York sounds like the next Jeff Jalla.
He likely he'll likely close down his current business is
at a new one next week and run it until
he gets called out for his shineing to start again.
You know, I urge everyone to go to sleezbrigade dot com.

(01:47:13):
Slees Brigade has the worst of the worst, and Jolliffe
has been one of the worst we ever came across.
Jeff Jollifan, he is a liar, he is a cheater,
he has a ripoff.

Speaker 6 (01:47:25):
He's a disgusting human being.

Speaker 5 (01:47:28):
He continually takes money from people and doesn't come through.
He promises to rebuild transmissions. He in the past he
has taken money. He has not done the transmissions, but
claims to have done them when people take them if
they complain and they want warranty work.

Speaker 6 (01:47:48):
In many cases, when they take.

Speaker 5 (01:47:50):
The vehicle back to get warranty work, the vehicles were stolen,
supposedly stolen. Another thing he's doing now is on Faceboo
book marketplace. He's having people drop off transmissions with money
and they don't get them back or they don't get
their money back. Here's the bottom line. He's a liar
and a cheater, so Jeff Jolliffe and he's right now

(01:48:13):
on Facebook marketplace and he's a disgusting scumbag. Now, who
is Anthony Yorke that this person is texting me about. Well,
it's a story that I want to tell you because
I do have the video up and ready to go.
What happened was this guy was first of all, it

(01:48:35):
wasn't even that big of a deal. A consumer went
to him to get wrap done, okay on his car.

Speaker 6 (01:48:45):
The consumer changed his mind.

Speaker 5 (01:48:49):
And said he did not like the wrapping material, so
he said he didn't want to do it anymore. Okay,
that's how simple the problem was, and so he asked
Anthony York of AMG Custom Professional Vinyl to give his

(01:49:13):
money back his one thousand dollars, and Anthony agreed to
give his money back less some shipping. He said he
wanted to send the materials back to the factory.

Speaker 6 (01:49:25):
So it's a very simple problem.

Speaker 5 (01:49:26):
Matthew asked Anthony York for a refund of his deposit. Now,
at that time, Anthony York could have said I'm not
going to give the deposit back. You know, I'm going
to do your rap. If you changed your mind, that's
your tough luck. There was nothing in writing that said

(01:49:48):
Anthony York had to use a specific time kind of.

Speaker 6 (01:49:51):
Material the consumer.

Speaker 5 (01:49:54):
Matthew says that he wanted three M rapping material, but
there was nothing in the contract that specified that. So
all Anthony Yorke had to do the only thing he
had to do was say, I'm not giving your refund back.

(01:50:15):
But instead Anthony York of AMG Custom Professional Vinyl said
or Custom Vinyls said I will give your money back
less one hundred and forty dollars to send the material back.

Speaker 6 (01:50:32):
So that's it.

Speaker 5 (01:50:34):
And keV, I mean Matthew waited for his money and
he didn't get it, so he got sick and tired
of waiting, and Matthew decided to go over to Anthony's
house to ask for the money. And he said he
was going to take two sheriff's deputies with him as

(01:50:55):
what's called a civil assist.

Speaker 6 (01:50:58):
Do you do that?

Speaker 5 (01:50:59):
So there's no big deal, no big problem. So he
said he took two deputies with him over to Anthony
Yorke's house.

Speaker 6 (01:51:08):
Now, by the way, everyone agrees to that.

Speaker 5 (01:51:10):
Matthew agrees he did that, Anthony agrees he did that,
and the two.

Speaker 6 (01:51:14):
Deputies agree they did that.

Speaker 5 (01:51:18):
The two deputies went over to Anthony's house.

Speaker 6 (01:51:21):
Matthew stood by.

Speaker 5 (01:51:24):
The deputies knocked on the door, or actually they came
to the door, and Anthony came out to talk to them.
At that point when they were on the show, Anthony
told us that he refunded the money to one of
the deputies, who then walked over and gave that money

(01:51:46):
to Matthew, and the matter is done. Anthony said, I
gave the money to the deputy, the deputy gave it
to Matthew. The refund has been made. Matthew said that
never happened. Matthew said, when we went over to the house,

(01:52:08):
the deputies went to talk to him, and he refused
to give the money back. Anthony York said, that's not
true at all. I counted the money out eight hundred
and sixty dollars. I was going to keep one hundred
and forty to ship the materials back to the factory.

(01:52:28):
So that sounded all very credible. Anthony said, listen, I
did that. I counted out the money, and the bodycam
footage would clearly show it. Anthony said, the bodycam footage
would show the transaction, and I thought to myself, Okay,

(01:52:55):
that's pretty easy. We'll get the bodycam footage. Matthew said, yes,
get the bodycam footage because Anthony York is lying.

Speaker 6 (01:53:04):
Anthony went so far as.

Speaker 5 (01:53:05):
To say, how stupid would it be for me to
lie on the radio when the bodycam footage would show.

Speaker 6 (01:53:13):
I'm a liar? If I did that, you can ruin
my business.

Speaker 5 (01:53:16):
Now, dragon, do you have those bites of Anthony York
saying stuff like that?

Speaker 2 (01:53:22):
Do?

Speaker 6 (01:53:22):
Are you ready for him? Yeah? Go ahead.

Speaker 8 (01:53:24):
If it does it, I'm the liar, then you can
just ruin my whole business.

Speaker 5 (01:53:30):
Yeah, just think about that. That and then he said
something else.

Speaker 6 (01:53:34):
Right, Oh yeah, it's a little bit longer. But he's like, yeah,
if I didn't, I don't have that. Didn't pull that. Okay,
that's all right, that's all right.

Speaker 5 (01:53:40):
So basically what Anthony York is saying, and by my god,
he was so convincing. He said, I counted out the
money and it will be shown on the bodycam footage.
So we got the bodycam footage and I have it
now to play for my YouTube audience. And if you

(01:54:02):
guys aren't at the YouTube stream right now, you can
look up the show for today and look at it.
So I'm going to show the footage and I want
you to try to hear what he says. By the way,
I'm just going to give you a spoil alert. It
does not show him counting out the money. He does

(01:54:24):
say in there he doesn't have the money. So Anthony
York is an out and out bald faced liar. He's
a liar, but he's totally a liar. And yes, we
are going to ruin his business because no one who
would lie that open, no one should you should do

(01:54:46):
business with. His name is Anthony York, and the name
of his business is AMG Custom vinyls Now whatever name
he goes by, just don't use him. Now, I'm going
I'm gonna try to play this right now on my
YouTube feed and you should be able to hear it

(01:55:07):
and see it over the YouTube feed and on my
radio audience should be able to hear it too. So
I'm gonna play the video right now. Okay, I don't
hear it. I see it. You can see him standing there.
You can see.

Speaker 6 (01:55:24):
Now.

Speaker 5 (01:55:24):
I don't know why the audio is not coming through.
I got to figure that one out. But in any case,
he's there and you can see he's not counting out
the money. So you see him standing there talking to
the deputy. What he said to the deputy was I
don't have the money. He's not getting the money. That's
really what he says. So there it is. So then

(01:55:45):
you see him walk away. Okay, so that's the video
right there. Here it is again Anthony Yorke walks up
to the deputy. This is the deputy he said that
he counted the money out to You can see his
hands clearly not counting out any money. What's so, whoever,
the deputy is standing there and she is just listening
to him. He's moving his hands around, not counting out

(01:56:08):
any money. They're outside his house, and then he turns
around and walks back into the house. So the video again,
I don't hear the audio. That's a little script, but
that's it. That is the extent of the and it
just keeps looping over and over, but you can you
can see the guy is an absolute positive liar and

(01:56:31):
a cheater. What's really weird about all this, Okay, I
stopped playing the video now is.

Speaker 6 (01:56:37):
He didn't even have to give a refund.

Speaker 5 (01:56:39):
He could have said no refunds, but he went so
far as to say I'll give you a refund and
then lied about giving the refund on camera.

Speaker 6 (01:56:49):
So you guys saw the tape. That was it.

Speaker 5 (01:56:52):
That was the bodycam footage, and he clearly did not
count out any money. By the way, just those watching
and listening, I did view the entire bodycam footage on
this thumbdown, the entire not so so you might think, oh,
well he did it before or after this.

Speaker 6 (01:57:12):
He didn't.

Speaker 5 (01:57:13):
I saw the entire footage of Matthew waiting at his truck,
the two deputies walking up Anthony York, coming out nowhere
does it show Anthony York counting out any money. It's
he's totally a liar, a cheat, and a ripoff.

Speaker 6 (01:57:32):
So I don't know what to say when people lied.

Speaker 5 (01:57:36):
That openly and then and then challenged me saying you
can ruin my business. Okay, So anyway, somebody said the
sound was fine.

Speaker 6 (01:57:48):
No, and the sound came through on YouTube, but it
did not come over the air. Oh okay, okay, that's weird.

Speaker 5 (01:57:55):
Okay, So anyway, I played the sound on the on
the YouTube. I'm sorry, So then I'll shut up. They
said I was talking too much. So what I'll do
is I'll play it this time and I'll shut up.
I'll do it during the commercial since it's for my
YouTube audience.

Speaker 6 (01:58:08):
Anyway, So we.

Speaker 5 (01:58:10):
Got more coming up on the Troubleshooter Show again. Anthony
York amg Custom Vinyl, a liar, a cheat, and a ripoff,
A liar, a cheater. His phone number has been disconnected,
so there's no sense giving out his phone number. Dan
McKenzie is doing my estate plan. He and his associates

(01:58:33):
have worked with me. It's really a good system they have.
They meet with you, they get your what you want
to do for your estate. I'm doing a trust. They
do wills. They can do a complicated they can make
it simple. They have suggestions for you. I love the
process and I'm actually using him and you should too.
Eight three to three co plans that's a three three

(01:58:58):
co plans and the website is coplans dot COO go
with a sure thing Denver's Best roofer excelroofing dot com.

Speaker 6 (01:59:15):
You don't pay a cent until you're content.

Speaker 5 (01:59:20):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 6 (01:59:45):
Hi Tom Martino here.

Speaker 5 (01:59:48):
It's amazing, isn't it that that guy would go and
rip off this guy? First of all, it was last
I said, it wasn't even that much of a ripoff
because he didn't have to do a refund to begin with.
But to say he will do a refund of the
deposit and then claim that he did it and said

(02:00:09):
that the bodycam footage of the deputy would show it,
and then it shows nothing of the sort. And then
the guy even said on the radio, if the bodycam
footage shows I'm a liar, you can basically ruin my business.

Speaker 6 (02:00:25):
I mean, the guy was just amazing how he lied.

Speaker 5 (02:00:30):
And I guess somebody texted me and said, Tom, why
are you so surprised You run across liars every single day.
I guess that's true, but we don't normally have the
liars confirm they're a liar on the air and say,

(02:00:50):
you know you can ruin me if I'm lying.

Speaker 6 (02:00:54):
It's just so weird. That's what was the weird thing.

Speaker 5 (02:00:57):
Okay, getting back to one of our discussions today on
the most common consumer problems of the year, I wanted
to finish this up because I want you to first.
The number one was contractors. That's money upfront for shoddy
work or no work. They just disappear. So my advice is,
don't pay money upfront for nothing. Ever, just don't don't

(02:01:19):
pay money upfront. Next, use cars with high mileage as is.
People expect the seller to do something they don't understand
what as is really means. The next one, which is
in the same category used cars, but it's about extended
warranties on used cars not covering the issues due to
pre existing conditions. Okay, again, that's most of the time

(02:01:45):
they're turned down, So I will tell you that used
car warranties suck. And again I wouldn't buy any. The
fourth problem tenant landlord, where the tenants are complaining of.

Speaker 6 (02:02:00):
About toxic mold. Toxic mold.

Speaker 5 (02:02:04):
Again, it's something that there are no set standards and
there's no way to know how toxic, and there's nothing
tenants can really do about it.

Speaker 6 (02:02:13):
It's just a mess.

Speaker 5 (02:02:16):
And the only thing I can tell you is, if
air sensitivity is really important to you, you might want
to ask a landlord if you can run a test
before you move in.

Speaker 6 (02:02:26):
I'm serious. The next one condo assessments.

Speaker 5 (02:02:31):
People were all kinds of upset this year with assessments
they had to pay toward the roof when hal damaged
the roof, or towards something else. Again, condo assessments come
in two categories.

Speaker 6 (02:02:46):
One insurance losses.

Speaker 5 (02:02:49):
So if you have the roof and the roof is
destroyed by hail and it has to be replaced, and
the deductible doesn't they don't have enough money in the
HOA coffers to meet the deductible.

Speaker 6 (02:03:03):
They have to assess all the homeowners.

Speaker 5 (02:03:07):
The next category maintenance, let's just say regular maintenance on
the condo facility. The parking lot has to be repaved,
or the railings have to be redone, or the staircases
or the swimming pool, and they assess the owners. Again,
this is something that you can't get around. So condo

(02:03:28):
assessments were one of the major problems. So you had contractors,
used cars, tenant landlord, condo assessments, and the next one
estate problems. Here's the problem with the states. I'm talking
about wills, and somebody dies and they're fighting over stuff.
There is no perfect system when it comes to estates.

(02:03:52):
There should be it should be required that wills be recorded.
Wills be recorded with the county or the state where
you live.

Speaker 6 (02:04:05):
There is no.

Speaker 5 (02:04:06):
Requirement to record anything anywhere. So here's how simple it
is to cheat. Let's say I have a copy of
a will and my relative dies, and or I have
the original will whatever it is, and I don't like
what the will says, I never have to come forward

(02:04:28):
with the will. There's nothing that no one would know,
and I just say I don't know where there's a will.
If I don't like what it says, I can even
change the will. See wills are left with friends or
with attorneys or whatever. The problem is after you die,
if someone disagrees with your will and they are the

(02:04:52):
only ones with a copy of that will, they can
simply keep it hidden. So we have a state problems
all the time. Somebody's saying I should have been in
the will and I'm not, or I don't know of
them in the will and they won't let me know.
Dan McKenzie, our state expert, says, you can ask the

(02:05:12):
court to look at the will to see if you're
part of it, and if you are, then make it available.
But you're not allowed to see it simply because you
want to. You're only allowed to see it if you're
part of it, and the only way you can know
of you're part of it is if you petition the courts.
So that's really sloppy.

Speaker 6 (02:05:33):
Again.

Speaker 5 (02:05:33):
Somebody can say no, you're not part of it. I'm
not going to show it to you, and they may
not want you to see it, and that person would
have to take legal action with the court in order
to compel you to open up the will. So wills
are really really strange because there are no laws regarding

(02:05:56):
how they are revealed or even how they are It's
really left to the honor of people. The same with
a trust. The trust has to be written and kept
with a trustee who will bring it forward. So state

(02:06:17):
issues have been big problems. One thing I want to
tell you, if you ever have an issue with an
estate and you're part of that estate, either you're an
heir or a friend or whatever, don't ever ever ever
hire what's called a public trustee, or don't ever disagree
so much that the court will appoint a public trustee.

(02:06:43):
I want to explain something to you. A public trustee
is nothing more than a person or an attorney or
a law firm or a bank or somebody that they
appoint to oversee the estate. What the judge says is,
none of you people can come to an agreement. So
we're going to find an independent public trustee, and the

(02:07:06):
judge appoints that person, and then that person becomes the
administrator of the estate. And as the administrator, they're allowed
to charge the estate for their services, and in the
cases we've seen they have been abusive. They rape and

(02:07:27):
pillage the estate. They take most of the money. So
public administrators turn out to be liars and cheaters. And
there's no regulations. They're supposed to do what's good for
the estate, but nobody really watches them. And unless the
heirs know how to take the administrator to court, and
that's a mess unto itself, nothing is ever done. So

(02:07:51):
avoid public administrators at all costs. Keep it in the family,
try to get along, because one thing I can tell you,
you will never ever ever come out better with a
public trustee or a public administrator. They can call either
one a public administrator. Never ever ever allow it to

(02:08:14):
get that far. Ever you will. It's just I don't
know how to put it, but they will take most
of the estate and you'll be left with less than
if you went and just argued with your siblings.

Speaker 6 (02:08:28):
Okay, So what's the last problem?

Speaker 5 (02:08:30):
Not the last problem, but the one let's see one, two, three, four, five, six,
the seventh problem of the year.

Speaker 6 (02:08:37):
I didn't go beyond the top seven.

Speaker 5 (02:08:39):
Contractors used cars with high knowledge, extended warranties, unused cars,
condo assessments, estate problems. And number seven I'll do another
drum roll here.

Speaker 6 (02:08:54):
Where the hell is my drummer?

Speaker 5 (02:08:56):
All right?

Speaker 6 (02:08:57):
And number seven.

Speaker 5 (02:09:02):
Gift cards. Yep, gift cards. They came up a lot
where people bought a gift card and found it was exhausted.
To make a long story short, people hack gift cards.

Speaker 6 (02:09:17):
Now.

Speaker 5 (02:09:17):
The way they're doing away with it is pretty good.
If the cards come in a sealed package where you
have to zip it open, you know, or tear it open,
you can pretty much rest assured that they're not being hacked.
Where the hacks take place is where the gift cards
are accessible, and people scratch off the white covering over

(02:09:40):
the registration number and then go online and hack into
that card, and they wait until you charge it up,
and then they go in and exhaust it and spend
the money immediately.

Speaker 6 (02:09:53):
That is where it happens.

Speaker 5 (02:09:55):
And what they do is after they scrape it off
and they copy down the number, they put white goog
back over it, and it looks tampered if you look
really closely. But some of them do such a good job,
and they have this sometimes it's not just a white paint,
but it's a white strip of tape you can buy

(02:10:16):
and these cards get hacked and I don't think any
of you have the expertise to know if it's been
hacked or not. So my advice is simple, do not
buy gift cards that are out in the open. Only
buy them if they are closed in an enclosed envelope.
Now some companies are taking another step which makes it

(02:10:42):
really safe, and that is the number to the card
is assigned at the time of sale. So it's not
a card you take and scrape. It's a card that
you buy and at the cashier on the receipt is
your activation code and it's not printed anywhere on the card.

(02:11:04):
A lot of manufacturers of gift cards are starting to
do that. In that case, of course, it wouldn't matter
if it's a sealed container. So gift cards and that
rounds off the top seven complaints of the year. If
you have one, let me know, did I miss something?
Let me know YouTube morons, did I miss anything? I
think those were the top seven that I have on

(02:11:26):
my databank. I'll go back over some of them, and again,
don't forget to go to sleezbrigade dot com.

Speaker 6 (02:11:33):
To know who to avoid.

Speaker 5 (02:11:34):
I haven't yet put Anthony York up there from AMG
Custom Vinyl, but I will.

Speaker 6 (02:11:40):
We have more coming right up.

Speaker 5 (02:11:42):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 6 (02:11:46):
You don't pay a cent until you're content.

Speaker 5 (02:11:51):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance. Pay too much your coverage at dozens of
insurance companies find out now three three seven to seven
to one help. You'll think you're his only customer when
you choose Frank durand the Real estate Man dot com
to list your home with Remax Alliance three three nine
two zero sixteen twenty two. Hi Tom Martino here, Welcome

(02:12:20):
to the show Man. What a year it has been,
and I'm sure many of you will agree.

Speaker 6 (02:12:29):
And I have a lot of texts here.

Speaker 5 (02:12:32):
As I said, a lot of people look back on
the year and they they say, it's been a weird one.

Speaker 6 (02:12:38):
What about the economy? What do you think? I mean?

Speaker 5 (02:12:42):
There are so many different opinions. All the matrix look good.
See that's the thing. The actual matrix look good. On
what the economy is doing. Inflation is down, prices are down,
energy is down as far as gasoline prices.

Speaker 6 (02:13:01):
Jobs are up.

Speaker 5 (02:13:02):
I mean, but yet I hear more and more people
saying that they're not doing well.

Speaker 6 (02:13:11):
I don't understand that at all.

Speaker 5 (02:13:12):
In fact, I think I boiled it down to home ownership.

Speaker 6 (02:13:19):
I think when people have.

Speaker 5 (02:13:22):
Home ownership that is beyond them, they don't feel good
about life. I think a lot of the consternation and
complaining we're hearing about the economy is personal, and I
think young people, especially have put off buying a home

(02:13:47):
or can't. They can't buy a home, it's beyond them.
And once buying a home is beyond them, they start
losing hope and they don't feel good about the American dream.
I think home ownership is of utmost importance. What do

(02:14:08):
you think I had a young person text me saying,
what am I working for? I have all to do
just to make rent And it's not like I'm lazy.
I'm working my ass off and I still can't seem
to get ahead. So what has happened to the cost
of home ownership? Why is it so beyond us? Not

(02:14:30):
only has appreciation gone crazy, but so has interest rates
and loans.

Speaker 6 (02:14:36):
So what is the answer to that? Do you have one.

Speaker 5 (02:14:39):
I mean, because until we make home ownership within the
grasp of most working people, we're going to have people
who are unhappy. And I think the midterms are going
to show that even though the actual matrix of the
economy are showing a healthy economy, people's psyche are not

(02:15:02):
in sync with what's going on. I mean, if you
look at at sales, for example, holiday sales are going crazy.
I want to I want to talk about some of
this consumer news. Shopping patterns show that despite complaints about inflation,

(02:15:26):
that people are spending more now than ever. A lot
of people are using buy now, pay later, as younger
buyers are starting to use credit cards more. And they
say that a generative AI and social commerce are shaped
shaping how people buy products. And by the way, just

(02:15:48):
so you know, there is something that was discovered. I
know the government is going after people. I don't know
if there is a law against it, but there is
something called dynamic pricing where AI goes on a platform
and depends on your demographic information, they try to assess,

(02:16:09):
based on your buying patterns on a platform, what you're
willing to pay for something. And they actually they actually
go through and assess what you should be paying for something,
and the price you pay can be completely different than
somebody else. Major companies, it says, are now using artificial

(02:16:30):
intelligence for dynamic and personalized pricing. Prices are based on
data about you, and this goes from airlines to retail
giants to travel companies. Systems change prices in real time
based on demand and willingness to pay. Now this has

(02:16:53):
drawn the criticism and scrutiny of the government, but there's
not much they can do about it unless they pay
pass laws against There is no law that says they
have to treat you the same as everyone else, So
you can expect that pricing might be based on who
you are.

Speaker 6 (02:17:10):
I swear to God. I mean this is crazy.

Speaker 5 (02:17:13):
So you don't know if you're paying the best price
for you or just the best price on the market.
By the way, speaking of that, Frank Duran, the real
Estateman dot com. Frank Duran, the Realestateman dot Com will
do a free market analysis of your home for what
it will sell for. He'll go through and look at
your neighborhood, the comps, supply and demand, interest rates, and

(02:17:38):
all of these different characteristics and come up with what
he believes your house will sell for, and what you
will net. This analysis is free, with no obligation, and
it's truly detailed. To get it, call Frank Frank Duran
the Realestateman dot com three h three nine to zero,
sixteen twenty two