The Troubleshooter 5-19-25

Episode Transcript

Speaker 1 (00:05):
Ripped us need advice.

Speaker 2 (00:09):
We you don't have to.

Speaker 3 (00:12):
Come running, just as fast as we can.

Speaker 4 (00:16):
Shooter's gonna help come Man Dix's the Troubleshooter Show.

Speaker 1 (00:22):
Now Tom Martino, Hello, Tom Martino, Here cappy to be alive,
and thank you very much for joining us. We are
solving problems as we do all the time, answering questions,
taking complaints, making your life a little easier. This hour
brought to you by plumb Line Services for plumbing, heating, cooling,
electric and drains. And Bob Logan is with us. He's

(00:45):
the chief bottle washer there in Denver and here to
answer questions or just chime in on the show as
he usually does, always dressed as if he came out
of a GQ magazine. And then, of course we have
Major Mark Major, my cohort in many, many plots. Let's
just put it this way. If I was p Ditty

(01:08):
on trial, he'd be right next to me anyway. Uh
three O three seven one three eight two five five,
Deputy Doc, I see is in the house a lot.

Speaker 2 (01:16):
I'm here with Deputy Bo so locked and loaded, yep.

Speaker 1 (01:20):
Yep, So let's talk. I'm going to bring up the
picture for those streaming of the studio the studio guys,
and I want to ask a very simple question today
because it came to me when I was reading stories
about all kinds of stuff. I just have a question. Trust.

(01:42):
A lot of what we do in life has to
do with trust. Sure, we can get things in writing,
we can also do our research, but a lot comes
right down to trust. We have to trust our employees.
Employees have to trust their bosses. Consumers have to trust
people they do business with. I mean, there's so much
room for a lack of trust as well. I mean,

(02:06):
you can breach someone's trust. And I want to know,
if you had to pick a category of trust, what
do you think it would be? Who do you trust
implicitly and not an individual person, but categorically do you
categorically trust a certain industry more than another? And then

(02:27):
when it comes to individuals. Of course, because of my
recent stuff I've been through, I really have I do
trust healthcare workers. Now, there was a big deal when
it went when we went through COVID, where there was
a lack of trust and a lack of knowledge and
a lack of I mean, there were so many theories
and philosophies and all kinds of things going on that

(02:51):
many of us started of doubting the medical profession and science.
And again I think, I think personally, I don't think
there was anyone on the healthcare level the providers that
purposely did anything during COVID that they knew was wrong.
Now I'm not talking about big pharma. I'm not talking

(03:11):
about big places. I'm talking about individuals. I think the
healthcare workers didn't know what the hell was going on,
so when they were told to to, you know, do
what they did, they did what they did. I mean,
I think they did it out of good intention. But
Bob Logan with plumb Line Services, Bob, I don't want to.
I don't want to can response from Plumbline. I want
your gut feeling. When it comes to trust, are there

(03:35):
people that you tend to trust automatically? Do you have
any Do you have any like like like police officers
for example, or or whatever. Who do you trust when
it comes to life? Who do you trust?

Speaker 3 (03:48):
Boy?

Speaker 5 (03:48):
That's a great question, you know, Yeah, you kind of
uh set the stage for me. But I would say
our first responders, because whether it's a police officer, firefighter, yeah,
e MT. You know, there that's a that's a job,
there's a calling, it's a sacrificial job, and they don't

(04:09):
always see the financial rewards. So all of our first responders,
that's the.

Speaker 2 (04:13):
Wrong first responder, she said, your wife.

Speaker 5 (04:16):
Well he was talking about in doc doctor.

Speaker 1 (04:21):
Do you think I people people trust healthcare workers.

Speaker 6 (04:25):
I don't think there's a big difference between the generalized
healthcare workers that are in the bureaucracy of the government
then your own personal physicians. So I trust the guys
that I see on an individual basis, and I don't
trust uh people like Fauci or you know RFK Jr.

Speaker 2 (04:47):
Who are policymakers.

Speaker 1 (04:50):
Right, Okay, good point. So the actual healthcare providers you
tend to trust, not necessarily the upper echelon. What about
your deputy bow who do you trust?

Speaker 7 (05:00):
I trust people that are actually willing to listen to
what I have to say, and that are able to
give me true and honest feedback, whether it be negative
or positive, like not bs the ISAE like, give me.

Speaker 1 (05:14):
An idea what you're talking Give me an idea what
you're talking about.

Speaker 7 (05:17):
Well, if I ask for someone for advice on something
like a family member, I want them to listen to
really what my problem is and to give me a
feedback like hey, bow.

Speaker 1 (05:30):
You Okay, But in general, right now, if you have
to pick a category of people you deal with on
a day to day, week to week, month to month,
year to year, who do you normally trust? Like I
trust law enforcement for the most part, is the anyone
that you trust automatically.

Speaker 7 (05:45):
I recently put my trust and Waveight wealth Management.

Speaker 1 (05:51):
So, okay, I think it gets bad. That's really tough.

Speaker 2 (05:54):
It's a tough one.

Speaker 1 (05:55):
I am very skeptical when it comes to the financial industry.
What about mortgage brokers.

Speaker 7 (06:02):
I tend to trust mortgage brokers. Now the health industry
I don't trust. Okay, I mean or Mark Major, I'll pass. Look,
come on, there must be people you trust implicitly.

Speaker 5 (06:16):
Yeah, there is, I just haven't given it any thought.

Speaker 1 (06:21):
Okay, how about this. Are there people you absolutely do
not trust most of the time? No, most of the time,
I would say, I don't know. It's just weird. I
think that trust is a big part of doing business,
and if you don't have the trust, if someone does

(06:43):
something to injure your trust, you can you tend to
be skeptical of everyone. Sean welcome to the show. I'm
Tom Martino. Three O three, seven to one to three.
Talkers are number or three oh three Martino? What's going on? Sean?

Speaker 8 (06:57):
Hey, Tom, I just wanted to say the only one
I trust is Jesus, and I'm so glad he helped
you make it through what you went through, man, because
I was pulling for you big time.

Speaker 9 (07:08):
I mean.

Speaker 1 (07:10):
I made Jews. I'm Tom, Sean. That means a lot
to me, Sean. So Sean is bringing up faith and
faith in Jesus. Now, faith for sure has very strong
according to surveys, very strong trust and very strong distrust.

(07:31):
That's what's amazing. The thing about faith is there are
a number of people that absolutely do not trust people
when they bring up faith. In fact, they think they're
using it as a badge and don't trust them. Then
there are many who use that as a as a
badge of courage. They love it. But faith is the
biggest controversy when it comes to trust, because you have

(07:53):
people that are very sincere and you like, you know
somebody who comes to mind. Frank Duran in the Real
Estate Man, he bases his whole life on faith in
a very good altruistic way. Then there are others I
think that banter it about as a I don't know
what would you say as a subterfuge or or a

(08:17):
it's it's to cover up Sean. Yeah, kind of I
don't want to lump them all together, but it's kind
of right, uh, I mean, I I just always have
a problem with that. Faith is very controversial now when
it comes to home services. Bob Bob Logan with plumb
my services.

Speaker 10 (08:37):
Do you feel.

Speaker 1 (08:38):
People when when when people when you go to the door,
do you feel people automatically trust or automatically distrust or
they're they're recording and figuring it out. What do you
think in general?

Speaker 5 (08:53):
You know, in general, I think unfortunately that most people
mistrust and uh, and it's because you know, there's so
many unprofessional people in our industry. I'll even go to
stay as far as crooks in our industry, people who
are unqualified to be working in our industry, and so

(09:15):
you hear all the horror stories. So I think for
the most part, people initially have a hard time trusting,
and we talk about that continually in our trainings, that.

Speaker 1 (09:26):
You have to earn their trust, you have to trust trust.

Speaker 5 (09:29):
And it starts from the time they open that door
and look at you. If you look like you, you know,
slept in your uniform or crawled out of a gutter
or just came out of prison, you're gonna have hard
time building that trust. First impressions make a huge, huge impact,
and and then it has to be ongoing from there.
It never stops from from the conversations you have with them.

Speaker 1 (09:49):
TuS a big deal, yeah, and and home services. To me,
I I tend to trust because I know who I'm
dealing with. But I think the big question people ask
when they're dealing with anyone, with anyone, whether it's that
kind gentleman who plugged my company Wave eight, or whether
it's plumb line services, or whether it's a law enforcement

(10:12):
Maybe it's not so much for law enforcement, but with
the things, here's the first thing consumers ask to themselves
what are they getting out of this or what's in
it for them? Because normally, I mean, we've heard all
the scams on this show Mark where people are trying
to get you to buy something or invest in something

(10:32):
or do something, and it's always the greatest thing in
the world. And then you ask them, well are you invested?
Do you have you know what are you doing? And
so I think that trust is a big deal when
it comes to people asking what's in it for you? Okay,
real quick, now I want to go to the phones
and take your calls. And right now. Mariam says she

(10:56):
has a follow up. She was working with Dmitri. Do
we have Dimitrio at all or to talk about this? Good?

Speaker 3 (11:04):
What?

Speaker 2 (11:06):
Okay?

Speaker 1 (11:07):
Tell me what's going on, Miriam. I'm trying to find
your call here?

Speaker 11 (11:10):
He suggests this.

Speaker 1 (11:11):
I haven't you know your iPhone sixteen? I remember it
doesn't work? He verified that it was a little sketchy
and what happened then?

Speaker 11 (11:22):
So I'm asking you, missus Martine, if you would be
able to I'm sure you are to speak to T
Mobile at Park Meadow at Park Medu. I ask him.
I'll be happy to pay more if I can buy
an iPhone sixteen pro. I would pay more money.

Speaker 1 (11:43):
But this, okay, but I thought phoned what what? What's
the late? Just tell me what the latest is on this? Okay?
For example, did you get another phone? Or did Dmitri
verify that it was a problem?

Speaker 3 (11:57):
Not?

Speaker 1 (11:57):
Where does it stand?

Speaker 11 (11:58):
On a conversation? And on Friday afternoon, early Friday afternoon finished.
I was supposed to get a call from you guys,
and I didn't. That's fine, And I waited over the weekend.

Speaker 1 (12:13):
Miriam, and we have to figure out, Mariam. We don't
believe it's a phone problem.

Speaker 11 (12:21):
Sure, so what I think you should do in the past.
I appreciate Mariam in the past. Please just please, I.

Speaker 1 (12:31):
Want you to trust me here. I want you to
trust me here. Here's what we believe. There's no way.
After a few phones, put her on hold. Please just
put her on home and relate this. Relay this message
to her. It's not her fault. We have a slight delay.
We do not believe it's a phone problem. It is
a service problem with T Mobile. It is not a

(12:54):
phone problem. Dmitri feels the same way. This is because
you don't just get two or three phones in a
row and have the same exact It's not the phone.
And if you think upgrading to an iPhone sixteen pro
is going to be the difference, it's not. Okay. Now,
I don't know what else to tell you. I if

(13:15):
I were you in the areas you go or the
things you do, and I know she's going to say, well,
my friend st mobile and she doesn't have this problem.
I am telling you, Mariam, and I want to get
Deputy Dion to talk about this, but I truly believe
you need to switch service. It's, first of all, it's
almost impossible that two phones are going to be exactly

(13:38):
screw up exactly the same way. I got to take
this break, but let's try to get Deputy don I
believe Mariam, you need to try that a different service.
I'm not sure if that phone can be switched, but
I do not believe it is. The phone. Okay, iPhone
sixteen's are pretty much bulletproof. There haven't been many problems,

(14:02):
and especially when you get a new one out of
the box and it does exactly the same thing, it
just doesn't make sense. We got more coming right up.
Art wants to talk about Verizon, speaking of mobile phones.
Mary wants to talk about air an issue with air

(14:22):
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Speaker 10 (15:05):
You don't pay a cent until you're content.

Speaker 1 (15:11):
Time for an insurance check up free, no obligation comparison
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of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real Estate Man
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oh three nine two zero sixteen twenty two. Hi Tom

(15:38):
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(15:58):
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sixteen twenty two. Frank Drenda versus a Man dot Com. Okay,
so I want to bring up Deputy Dmitri. Deputy D.
He's been working on this iPhone issue and really she's
had her replacement iPhone has the same exact problem. He
talked around the phone, said the phone was sketchy, but
or the service or whatever. Deputy D. She keeps thinking

(16:23):
if she switches to the iPhone sixteen Pro, it's going
to make a difference. I want to know what your
gut feeling is on this.

Speaker 9 (16:32):
Well, Tom, I don't think that's going to make much difference.
The odds of her getting two consecutive defective iPhones are
pretty low. And as you may recall, on Friday, Dragon
actually had a really good idea, which is that she
did not correctly sync her phone with her Wi Fi
network at home, and she has bad service coverage at
home and that's why she has poor call quality. That

(16:54):
we did verify that on Friday when I called her,
and then you may recall that Friday, after the show,
you Andite talked about referring her to iPhone Ted.

Speaker 12 (17:02):
And so this morning I actually spoke with Miriam before
the show started and I said, hey, look, I told
her what I just told you, and I said, we'd
like to refer you to iPhone Ted and he makes
house calls and his service is very reasonably priced and
he can see if he can sink your phone with
your with your network.

Speaker 9 (17:22):
And Miriam's response was, well, you know, if I.

Speaker 12 (17:25):
Have to pay for that service, I'll just go back
to the Apple store. And that's how we left it.
I said, you know, well, good luck.

Speaker 1 (17:31):
But did you talk to did you talk to I Ted?

Speaker 12 (17:35):
By the way, No, I wanted to make sure that
Miriam is prepared, you know that for the fact that
he perforced.

Speaker 1 (17:42):
I don't know how much he'll charge. He might just
do the first visit gradus for us. Do we have
Do we have eye Ted numbers somewhere Mark or suser?
What's that we do?

Speaker 5 (17:53):
He doesn't do that stuff anymore.

Speaker 1 (17:56):
No, No, he doesn't do it professionally, but he might
do us a favor. And check it out, is what
I'm thinking. I don't know, maybe maybe not. We just
need someone I really do not phone. I was convinced
it's the phone, and unfortunately it's not, Miriam, and I'll
bet on it. I think that your phone is not

(18:22):
sinking to your WiFi, is trying to use poor cell coverage.
But then she said the same thing happens when she's
out and about Miriam. Do you have coorse?

Speaker 13 (18:33):
Hello?

Speaker 1 (18:35):
Go ahead, Lemetri, go ahead? What should I say?

Speaker 11 (18:39):
All I want?

Speaker 1 (18:40):
Dmitri, mister, mister.

Speaker 11 (18:42):
Martino would call Tmobile in parkmental allow me to buy
iPhone Pro sixteen.

Speaker 1 (18:51):
You don't need me for that.

Speaker 5 (18:52):
You don't need me for that.

Speaker 8 (18:53):
I already paid it to Miriam.

Speaker 1 (18:56):
You don't need me for that. I don't have to
call them and tell them to sell you a more
expensive phone. You go in there and say I'd like
to trade this phone for the iPhone Pro and then
the sixteen pro. They'll do it. You pay the difference, Yeah,
they will. They'll they'll let you do it. If you
pay them, they'll let you do it, you know, Dimitri, T.

Speaker 11 (19:16):
Mobile, Sir, they didn't I asked them.

Speaker 1 (19:19):
Believe me, you asked them if you could upgrade your
phone and they refuse to take your money. Yes, Dimitri, yes,
I think could you do me a favor, Just do
me a favor. Sure, put Miriam on hold again. Please
put her on hold again. Listen, Dimitri, could you call

(19:41):
that store and ask them if they would upgrade her
if she's willing to pay, she's saying they won't. That's
first of all. And then, Miriam, once you upgrade, it
will not work. Okay, it still will not work. But
let's do this for you to prove it. Okay, let's
just leave it there. If she thinks an upgraded phone
is gonna work, work, it's not going to work. But

(20:01):
she wants to do it, just call that store. I
am anxious, or I am curious to find out why
a store would say, oh, you have some extra money,
you want to trade in that phone? You want to
pay for a more expensive phone. No, we're not going
to let you do it. I doubt that ever happened.
I think you misunderstood the Miriam. If you want to

(20:23):
pay more and pay the difference, I am sure you
can get a better phone, all right, I'm sure you can.
Three three seven one three eight two five five. Speaking
of phones, Art has a problem with Verizon, I believe,
and you've been working with Sus. What's going on, Art?
What is your problem?

Speaker 14 (20:43):
Well, thankfully for everything you've done, we got it resolved.
So I don't know if you remember, but I had
a problem where I bought a phone and was supposed
to unlock and didn't unlocked, and they wanted more money.
But we got to figure it out. And so it's
unlocked now and very happy. So thank you so much.

Speaker 1 (20:58):
Oh so soon. Sue's helped you get that done. Yes, yes, yes,
and so right now you were calling to tell us
it's resolved.

Speaker 14 (21:09):
It's resolved. Yes, thank you so much, jip hey.

Speaker 1 (21:13):
Art, thank you for hanging out to tell us that.
And of course Sus gets the dinger today, the first
use of the dinger on a Monday three h three
seven one three talk seven one three eight two five five.
I love it and thank you really truly, Sus, Thank
you very much. Let's now, what is Jurassic Air? Mary?

(21:37):
What is Jurassic Air?

Speaker 15 (21:41):
Hi?

Speaker 9 (21:41):
Tom?

Speaker 16 (21:42):
Can you hear me?

Speaker 2 (21:44):
Yes?

Speaker 1 (21:44):
I can.

Speaker 16 (21:46):
Perfect. Jurassic Air is a ahbad company in North Denver,
and I'm calling on behalf of my grandmother because she
paid them five six sixteen dollars for a furnace gas
valve replacement.

Speaker 3 (22:01):
And we one, wait.

Speaker 1 (22:04):
Wait wait wait wait wait wait wait wait, she paid
fifty six hundred dollars just for the gas valve.

Speaker 16 (22:12):
Correct, not for the furnace itself.

Speaker 2 (22:17):
That's all rightensive And.

Speaker 1 (22:20):
Now, Bob Logan, what do you think of that? Seriously? Listen, Bob,
you know what. We don't like talking prices because sometimes,
I mean, there's a big variation of prices. But doesn't
that sound a little steep for a gas valve?

Speaker 5 (22:35):
It sounds very steep. Yes, yes, very steep.

Speaker 11 (22:40):
I can speak to now.

Speaker 16 (22:41):
We evaluated the work for both parts and labor. There
are three parts of place.

Speaker 11 (22:48):
The labor was two.

Speaker 16 (22:49):
Hours, and summing that total, we think I and my
husband think it's five hundred and thirteen dollars in total
for that work, which is very generous.

Speaker 1 (23:00):
Well, okay, Mary, I'm not going to go by that either.
I'm not going to go by someone, you know, adding
up parts and what they think they should pay. Labor wise.
I many times there's a flat rate because people do
it efficiently and quickly, and they get paid more than
if you multiplied the time and they add the parts.

(23:21):
I'm not looking at it that way, but I am
looking at it as fifty six hundred dollars. What did
they First of all, did they fix the problem?

Speaker 9 (23:32):
They did?

Speaker 1 (23:35):
Okay, So now are you calling simply because you found
out what she paid and you thought it was outrageous?

Speaker 17 (23:43):
No, So they.

Speaker 16 (23:46):
My grandmother determined that it was overpriced, and so she
called the owner, Ronnie Cordova, and Ronnie told her on
the phone that he would be willing to give her
back three thousand of that payment. And so she's been
trying to get that money back from him, and he
now doesn't return her phone calls. We can't contact them

(24:07):
at their office listed on Google. They're just simply unresponsive.
After they asserted that they would give three thousand of
the fifty six hundred back.

Speaker 1 (24:18):
Okay, Now, technically, technically she probably is not do a refund. Technically,
I think that we got to figure out, we got
to figure out something about We just got to figure
out what they should do. They don't really have to

(24:41):
do anything. Bob Logan, do you think do you think
that they can fight this on any grounds if she
approved the work before they did it.

Speaker 5 (24:53):
Well, you said it right there. If she approved all
the works prior to and if you're working with a
legitimate company, this give you options for repairs, replacement, whatever
work you're doing. And then you should come to an
agreement of the pricing upfront before any work is done.

(25:14):
And so if they did that, and if she agreed
to it, then unfortunately.

Speaker 16 (25:18):
I can speak to that a little bit, if you can,
if you lift them up, all.

Speaker 1 (25:25):
Right, hold on, hold on, Mary, Mary, hold on. We'll
come right back to your deputy.

Speaker 3 (25:30):
Bo.

Speaker 1 (25:30):
I want you to call this company, but first let's
hear what else she has to say right after this, Okay,
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dot com.

Speaker 10 (25:43):
You don't pay a cent until you're content.

Speaker 1 (25:49):
Time for an insurance check up, free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one. Help you'll I think you're his only customer.
When you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two Hi, Tom Martine

(26:14):
here at three oh three seven one three talk seven
one three A two five five. All right, now we
have some follow ups. Deputy Dmitri, did you uh, did
you call over to the store to see if they
would upgrade that woman to an iPhone Pro, which she
believes will solve her problem. We're convinced it will not
solve her problem. What did they say?

Speaker 18 (26:37):
Well, I spoke with a.

Speaker 9 (26:38):
Very very helpful young lady named Sydney.

Speaker 12 (26:40):
At Timoviolet Park Meadows and she kind of gave me
a hint of what I think is what she thinks
is going.

Speaker 9 (26:46):
On this iPhone sixteen that Miriam.

Speaker 12 (26:49):
Has just came out in September. So Sydney said, it's
probably still being financed on that twenty four month promotional
deal that they have, so they'll.

Speaker 9 (26:58):
Be happy to sell her and I sixteen Pro, but
she has to pay off the I sixteen and the
balance is probably around sixteen probably around eight hundred bucks.

Speaker 12 (27:09):
That's kind of Sydney's guests.

Speaker 1 (27:11):
So but will that okay? But then will they give
her trade in value for that phone?

Speaker 12 (27:16):
Yes, yes, absolutely, it's a very recent phone that's still
in high demand. So Mariam needs to show up, and
I'll I try to.

Speaker 9 (27:24):
Call Miriam, but it goes to voicemail or voicemail box is.

Speaker 12 (27:26):
Not set up, of course, So I'll keep trying to
get her hold of her throughout the day. But if Mariam,
here's where it's gonna get resolved. Mariam needs to go
over there speak with Sydney who's familiar with this issue. Now,
Sidney will collect Mariam's payment to pay off the iPhone
sixteen and then Mariam can buy the iPhone sixteen Pro

(27:47):
and she'll get some trade in credit for her current phone.
But I think it's gonna okay Miriam's money because she
just won't She's so convinced that the problem is with
the phone itself that she just doesn't want to consider
all these other solutions that we've been suggesting since PRIs.
But that's right, is going to be very very helpful
in this matter.

Speaker 1 (28:09):
All right, So let's relate that to her off the
air so she can get that. Dmitri, thank you very much,
appreciate it. Deputy Doc. Yeah, thank you, Deputy d Deputy Doc,
you have a follow up? Does Deputy Doc have a
follow up? He said, he did, Oh, yeah, yes, no,
maybe I'm back on here, sir.

Speaker 6 (28:29):
I was gonna say, just as Marie and if she
has any grandkids, because they'll be able to sink the phone.

Speaker 2 (28:34):
But I spoke to Whyatt Darling called up.

Speaker 6 (28:37):
Dayling called up because he purchased a Subaru from Ordination.

Speaker 1 (28:43):
How long ago was this call? Last week on the fifteenth, okay,
and what happened?

Speaker 6 (28:50):
Well, he had purchased a Subaru in December of twenty
twenty four and he has not gotten the title yet.
So we spoke to Wyatt and I asked if he
wants to turn the car or what he would like
to do. So apparently I left a message for them,
for the service manager, and either they hurt us on

(29:13):
the air or they got my message, and magically, on Friday,
the title appeared, just like that, out of thin air.
So he got the title and he's happy.

Speaker 1 (29:26):
Now, very good, very very good. Now my question is this,
what was the hold up? I wonder I don't know.
You know, the law says that they have to deliver
title within a reasonable amount of time. Correct, But the
law says they must have title, not meaning habit in possession,

(29:48):
but they must have a clear interest in the car
before they can sell it correct. Now they're allowed to collect.
They're allowed to collect the payoff and use that payoff
to get a clear title. But reasonable amount of time.
We've always talked about this and asked the question. I
know Mark says, what's a reasonable amount of time? And

(30:10):
we would always question that, what is reasonable to get
a title? I don't really know what it is, but
they have to deliver title, and if they can't deliver title,
they must undo the deal. That is, of course of
your dealership. If you're an individual, of course, you should
never ever buy a car from an individual without a

(30:31):
clear title. But this is good news. He's got his title.
So that is, as I said, the problem solved. This's
the double dinger today. So so far I've used the
dinger four times, two times for sues, two times for
Deputy doc Hey Tom three zero three, Yes, sir, I
would like to hear people's opinion on the sing with
Joe Biden.

Speaker 6 (30:52):
I am confused at how we could have a metastatic
prostake diagnosis.

Speaker 2 (30:59):
I mean, does.

Speaker 6 (30:59):
It doesn't his doctors do a p s A check.
I mean, it's it seems to me inconceivable.

Speaker 1 (31:05):
Now now this is this is being questioned, and here's
what they're at. Here's what they're asking. Did he really
know or did his doctors know beforehand? And was the
plan for him to be elected and then for his
vice president to take over? Was that the plan? And
then he just couldn't do it? So then she ran

(31:27):
to begin with No one knows that, but I want
to know this, is that against Is that unethical? Oh?
I don't know the answer.

Speaker 6 (31:35):
If he had if he had a diagnosis of prostate
cancer and they're gonna wait, what six seven months? That's
that's such gross misconduct and meant negligence, they should lose
their license and be you know, do.

Speaker 1 (31:49):
You remember they said he had a physical and he
was in good shape. Well, is it possible Is it
possible that they that the cancer just came up after that?

Speaker 3 (32:00):
Not?

Speaker 2 (32:00):
If it's metastatic, Tom, I'd be really surprised.

Speaker 1 (32:04):
Metastatic meaning it has spread spread from his bones. Yeah,
but metastatic in general means the cancer spreads right exactly.
So the question is do people think, what do you think?
What do you think?

Speaker 3 (32:22):
Doc?

Speaker 2 (32:23):
I don't know what.

Speaker 6 (32:23):
I'm confused because I can't imagine on an eighty two
year old man that they didn't do, you know PSA's.

Speaker 2 (32:32):
When he had his physical.

Speaker 1 (32:37):
So do you think they knew it and kept it quiet?

Speaker 2 (32:41):
Though? No, I mean he would have been treatment.

Speaker 6 (32:47):
He would have had some kind of treatment if he had,
you know, aggressive posturid cancer.

Speaker 1 (32:53):
I think I can only think that they probably didn't
know about it. I don't know, Mark, you think they
knew about it? Go with a sure thing Denver's Best
roofer Excel Roofing dot com. You don't pay a cent
until you're content. Time for an insurance check up free,

(33:14):
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three oh three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two. Hey Tom Martino here three O three seven

(33:40):
one three talk seven one three eight two five five.
Sam has a comment on Biden. When they knew about it,
they knew about it. It seems kind of difficult for
me to believe that the metastatic cancer happened right after
he got out of office and they just found out
about it. But but I don't know, and politically, what
would be the reason for covering it up? Do you

(34:02):
believe the ultimate goal was to get Kamala Harris in
there after he was diagnosed, he would quit or resign
or he would die and she would take over. And
then that plan was foiled by his lack of performance
and he had to duck out earlier. Samuel, what do
you think?

Speaker 19 (34:22):
So the bottom line is all of us are protected
by the hippalo, all right, So the Office of the
President will decide what type of information they want to
put out for us to.

Speaker 1 (34:36):
Second, do you believe they knew Do you believe they
knew about it before this?

Speaker 17 (34:41):
Yeah, I'm sureteing you about it.

Speaker 19 (34:42):
But what you also have to understand is that one
of your deputy said that there's next just there. It's
not because if you look at the US preventative.

Speaker 1 (34:52):
Services, go with a sure thing Denver's Best Roofer Excel
Roofing dot com. You don't pay a cent until you're content,
leave time for an insurance check up free, no obligation.
Comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies. Find out now three oh three
seven seven to one help. You'll think you're his only

(35:14):
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 3 (35:23):
Yeah, ripped.

Speaker 20 (35:31):
You needed, That's who you don't have.

Speaker 3 (35:35):
Come run anxious as fast as we can.

Speaker 20 (35:39):
Shooter's gonna help Come.

Speaker 5 (35:42):
This is the Troubleshooter Show. No Tom Martino.

Speaker 1 (35:48):
Hello, I'm Tom Martino along with Major, Mark Major and
the gang here solving problems, answering questions, taking complace, making
your life literally. Here in the studio, we have Bob
Logan from plumb Line Services and that's plumbing, heating, cooling,

(36:08):
electric and drains. And then we also have Deputy Doc
Deputy Bo. We have a bunch of deputies in the
studio helping us out here and or in the studio
and elsewhere. And then we've been talking and I'm getting
a lot of response.

Speaker 5 (36:27):
Here on my uh.

Speaker 1 (36:29):
I didn't realize we would, but a lot of response
text wise. People are texting me and I'll tell you
where they text me to come to my personal cell
phone on any topic, you can do seven four seven
fifty two eighty. The way you remember that is I

(36:49):
love airplanes. Seven four seven is the big Mama. Nine
nine nine is the closest you get to perfection because
you can't do ten ten, ten, and then fifty two
eighty for the mile high in four seven nine nine eighty. Also,
you can text us at the I Heart short code
five seven seven three nine. Just put Tom in there

(37:10):
five seven seven thirty nine. Somebody said, I'm surprised Mark
hasn't jumped on this because it's pretty clear Deputy Doc
is correct. There is no way that they found out
just recently that he had metasatic cancer. Presidents are examined
all the time, especially when his when his health was

(37:33):
being brought into By the way, I'm adding this this
is not in the text, but he said all the time,
and I say, especially when they're a president running for reelection.
Somewhere along the line they found out probably he had cancer.
But why did they keep it quiet or did they know?
Do you think, Doc, do you think it's possible with

(37:54):
a sitting president where they're always questioning his health. Do
you think that they knew about it.

Speaker 6 (38:04):
I can't imagine if they didn't Tom, but I don't
think that they well, I can't imagine if they didn't
know about it.

Speaker 1 (38:14):
Let's just leave it at that, Okay, I, by the way,
wish him the best. Listen. I'm I'm I'm going through
cancer battle right now, right and thank.

Speaker 2 (38:26):
You God won the battle. You've won the war.

Speaker 1 (38:30):
Well, my prognosis, and it was none of my doing.
I had a very rare diagnosis, very very rare diagnosis
for pancretic cancer. My heart goes out to all these
who are diagnosed with pancretic cancer. You know, some of
the first people I told were Mark and SEUs in

(38:50):
our kitchen, and I remember them and I know exactly
what he thought when I told him right what they thought.
I mean, it's like, you know, the end is near,
know it. And I had a very rare diagnosis where
it was totally isolated and operable. That usually doesn't happen.
I mean, in fact, it only happens three percent of this.

Speaker 2 (39:11):
That was my first impression.

Speaker 6 (39:12):
I remember when you had us all in the conference
room and told us yes, my heart went out and
I didn't know what to say.

Speaker 1 (39:20):
Yeah, And when I hear this about Joe Biden. It
doesn't matter what we think politically, nobody wants to see
anyone suffer like that or and and you know, prostate
cancer I didn't realize was the number one killer for
men as far as that's what I'm told. And then
heart disease or something like that. But in any case, again,

(39:42):
before the breakup, was asking Major, Mark Major, do you
think they knew about it?

Speaker 3 (39:45):
Mark?

Speaker 5 (39:48):
I just don't know, man, I just don't know. I
have no idea.

Speaker 4 (39:52):
I mean, a PSA test seems pretty simple. I get
one each year, and you know, I don't know how
they didn't, but it seems like an awful strange thing.

Speaker 5 (40:03):
To hide as well.

Speaker 4 (40:04):
And if they did find it before it was stage
four got into the bones, he probably would have a
much better prognosis. So, I mean, I can't imagine why
they just didn't test and find it to begin with.

Speaker 5 (40:19):
That's the part that makes no sense.

Speaker 1 (40:22):
Doc Mark mentions a PSA test. How telling is a
PSA test?

Speaker 6 (40:27):
It is a wonderful indicator of prostate instability or disease. Now,
there's something called benign hypopleasia which can raise it a
little bit, but usually if it's going up. A biopsy
will immediately answer the question of what stage and grade

(40:50):
it is.

Speaker 2 (40:51):
Now, there's two things.

Speaker 6 (40:52):
A grade is how aggressive the cancer is, and a
staging is whether or not it's gown into a Jason
Organs or fantastasized. So you have two things that you
have to worry about. But usually a biopsy will tell
you what the what the prognosis is.

Speaker 1 (41:12):
Now somebody says, here, you guys need to give it
a rest. Stop bashing Biden. I'm not bashing Biden. I'm
just wondering. And this text goes on to say, the
man is almost dead. He lost the election. You want
to get over it. This is ridiculous. You're talking about Biden?
Is what what he could have done? It's over Hey, doc,

(41:34):
who cares if he had prostate cancer before? Who cares?
If he wanted to cheat and die and let Kamala
Harris be his replacement, that's his choice. Who cares if
the election was stolen? Get over it anyway. That way,
I'm not bashing Biden. We're talking I'm actually not bashing
Biden at all. I'm just wondering what what did they

(41:55):
know and when did they know it? Because it does
seem weird if truly, if a candidate has a fatal
disease or what's thought to be fatal and they're running
for reelection, is it a bit disingenuous? But then he again,
he didn't run after all. This one says here, Hi, Tom,

(42:16):
I'm ninety one days in ta chemo for thyroid and
lung cancer. My cancer can't be cured, only contained. I
am so glad to hear your treatment was successful. Listen, man,
if you need any support through your stuff, let me know.
I'll call you.

Speaker 2 (42:32):
Let me just say to that caller, the previous one.

Speaker 6 (42:36):
Neither you, nor I, nor anybody that's been on the
air has said anything derogatory about Biden or about his politics.
We're talking about him as a man and why his
disease was allowed to spread. I don't see how that's
bashing him.

Speaker 1 (42:54):
Okay, this Bob logan plumbline services. If running your AC
is more expensive than running your furnace, how can a
heat pump be efficient. Isn't it just your AC running backwards, Bob?

Speaker 5 (43:13):
It is. It is your air conditioner running backwards. Basically,
so where an air conditioner will remove the heat from
the house, it's not actually blowing cold air in the house.
It's removing heat from the house. When it works in reverse,
it's pulling heat out of the air outside and putting

(43:34):
it into your house. So even during cold days to
negative five degrees, there's heat somewhere outside. Now to answer
the question, there's you know, because I struggle with this,
especially in Colorado, with our gas prices being as cheap
as they are in electricity not being as cheap. Do
you truly see as savings? But study after study after

(43:56):
study has been done with Excel and the distributors and
the manufacturers, and they assure us that that you will
see a savings and eventually everything is going to go
to election.

Speaker 1 (44:10):
Are you saying you're not saying, Bob, do I hear
you saying that a heat pump can be as efficient
or more efficient than a furnace.

Speaker 5 (44:20):
It's definitely more efficient. Now, whether whether there's a cost
savings is another story.

Speaker 1 (44:26):
Okay, okay. I see like, for example, electric heat is
one efficient, meaning the power in equals the power out where,
but it doesn't mean it's cheaper.

Speaker 5 (44:38):
Correct, And I think that's what the what the color
was asking about, or the person who who emails was
asking is is it less expensive now because of the
efficiencies we and and actually I just I just installed
my systems last week in my house, and my mine's
a dual fuel. So basically, uh, you you enter in

(45:02):
your Excel bills gas and electrical electric prices and then
the system determines uh most efficient.

Speaker 1 (45:11):
Wait a minute, wait a minute. You actually have an
app or a program that talks to your system and
it analyzes the best way to go for price. Yep,
are you kidding me? That's incredible. I'll bet you pretty
soon they'll have them so you don't even have to

(45:32):
enter anything just the.

Speaker 5 (45:35):
Right now.

Speaker 2 (45:36):
Now.

Speaker 5 (45:36):
Now, that's that's the other thing with with the rebates.
Right now you can get up to nine thousand dollars
through through Excel, and then there's federal rebases. Yeah, that's
crazy between Excel and federal rebates. Heat pumps or on
all of it heat pumps and uh, and there's with

(45:56):
Excel now the federal rebate is limited. I think it's
two thousand dollar in total. But with with Excel, if
you have two systems, or three systems or four systems
some of the bigger homes do, there's no limit as
to the number of systems you can apply for.

Speaker 4 (46:10):
You said something that made my eyebrows go up. You said,
the heat pump can suck warm air out down to
negative five. So what does happen at negative ten? You
simply have no heat. If you have a heat pump.

Speaker 5 (46:25):
Your furnace kicks on. Okay, got it? Your gas furnace.

Speaker 4 (46:29):
Yeah, for the maybe three four days a year that's
possible can happen, you know, or if you're up in
the mountains or something.

Speaker 1 (46:35):
Right, that's very good to know, really good. I love
that idea of a dual fuel.

Speaker 4 (46:43):
You guys, remember the old carroteene heaters. I remember growing
up my parents had a kerosene standalone unit that would
sit in the I forget what room or TV room
that thing looked like. I bet they caused a lot
of fires over the years, you think, I think it's
I remember in the middle of your room in a
stink too.

Speaker 1 (47:06):
You know. Yeah, how are they exhausted? Did they have
a flu vent going outside?

Speaker 3 (47:12):
Nope?

Speaker 5 (47:14):
No, man, it was just like a standalone deal.

Speaker 1 (47:17):
I don't think they Why wasn't that Why wasn't that poison?
Why wasn't that poison to people?

Speaker 5 (47:25):
I think it was a little bit, but you could
explain a little bit about Mark.

Speaker 1 (47:32):
Now people are saying here, I got a text that
many reputable doctors are saying, there is no way this
was just discovered, Absolutely no way, and they said there
would have been earlier indications on his regular yearly physical
and someone had to consciously elect to keep it a secret. Anyway,

(47:56):
that I'm not tall, I'm not bashing this man, but
I am wondering about it because it is you know,
it is significant. So anyway, give us a call with problems,
questions and complaints three ZHO three seven to one three
talks seven one three eight two five five. I was
asking in the beginning of the show, who do you
trust and why? And what do you not trust? Usually

(48:19):
people are saying that no matter how hard they try,
they cannot trust car dealers. They just don't trust them.
Even when car dealers have one price, they just don't
trust them. And car dealers on a list of trust,
they're way down at the bottom. With attorneys, people don't

(48:40):
trust attorneys, which I find really odd because trust is
a hallmark of the profession. You're going to have to
trust attorneys when you hire them. I mean, you know,
otherwise you don't hire them right now, by the way,
I just found them. Somebody sent me an article that
mini splits. These are basically heating and air units that

(49:04):
go on an exterior wall, and they call it a
split because the head is on the inside of the house,
which blows your heat or hot or cool air into
the house, and the compressor and the guts for the
furnace in the air are on the outside of the house,
so it's split. It's not one unit. I didn't know this, Bob,

(49:30):
But many splits need to be maintained exactly, not exactly,
but need to maintain just like furnaces and air you
have to clean them and service them. I didn't know that.
I didn't realize that they So what do you do?
Do they have to be cleaned?

Speaker 5 (49:46):
Absolutely? Yeah, every I mean really everything should be maintained
in your home. Your plumbing system, your electrical system. There's yeah,
those are things that are kind of out of side,
out of mind people don't think about. But yes, many
splits do have to you be maintained. And if you
for those people who don't quite understand what a mini

(50:06):
split is, if you've ever traveled to Europe, you see
them a lot, but there it's basically it's typically a
cartridge that's about three feet wide, maybe maybe eight or
twelve inches tall, and it's it's usually a high up
on the ceiling and then and then the outside. So
the great thing about mini splits is you can you

(50:30):
can put them in room by room. If you have
a real hot or cold spot in your house that
your furnace cannot keep up with, your air conditioner cannot
keep up with, Yeah, it's a great option for that
for that one room. People use them for additions. Yeah,
there's there's a lot of great uses for mini splits.

Speaker 1 (50:48):
Thank you. We got to take a break. Three or
three seven one three talk seven one three eight two
five five. By the way, Compass Insurance will do insurance
checkups to make sure you're not over insured, under insured,
you're not paying too much, and they give you an
honest assessment. The Insurancehealthcenter dot com three oh three nine
nine six nine thousand Go with a sure thing Denver's

(51:12):
Best roofer Excel Roofing dot com.

Speaker 10 (51:14):
You don't pay a cent until you're content.

Speaker 1 (51:20):
Time for an insurance check up, free no obligation comparison
call Compass insurance paying too much your coverage at dozens
of insurance companies. Find out now three oh three, seven
to seven to one.

Speaker 5 (51:30):
Help.

Speaker 1 (51:31):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 10 (51:53):
All right, welcome to this show.

Speaker 1 (51:55):
Tom Martino here along with Major Mark Major, and then
our guests, say Bob Logan from online services plumbing, heat,
including electric and drains. We have Deputy Bowdiputy dot Bill's
got a comment. Go ahead, Bill, what's going on with you, sir?

Speaker 18 (52:08):
Real quick, Tom. If you go back to the beginning
of Biden's administration, he was touting the fact that they
would have a cure for cancer. And I'm wondering if
at that point he already had prostate cancer, which we.

Speaker 1 (52:27):
Are no way of knowing, no way of knowing, but
I have the majority of people texting you are saying
there's no way, there is absolutely no way that they
didn't know.

Speaker 18 (52:41):
Well, that's right, because if you're particularly the president of
the United States, they're going to do a PSA test
on him and at his age in addition to that.
And you know, that's just as simple blood test as
you know. And they would have known immediately if he
was over four headed towards ten or what you know,

(53:03):
any could have been anything above that, they would have
had to do a biopsy of his prostate and confirming
that he had prostate cancer. It's a no brainer.

Speaker 1 (53:17):
And I don't know the point of I don't know
the point of delving into this except they are and
I most let's let's face it, it's political. They're trying
to show that they had this plan to get Kamala
Harrison as president because they knew Biden couldn't do it.
And then eventually he had to drop out altogether, not

(53:38):
just because of the cancer, but because of his cognitive decline,
you know. And then here's another thing. People are saying
in the text messages that he truly wasn't running the
country anyway, that really it was by committee. And here's
another thing I want to know, and I'm asking this
out of ignorance. Does anyone know how autopen actually works?

(54:03):
I was told by my boyfriend. I looked it up
and they say that autopen is literally an automatic signing
mechanism that they do software controlled, but it sometimes is
a mechanical device or a software device that gives the

(54:23):
signature of the person who authorizes. Now, the controversy surrounding
Biden is that they used his genuine autopen but did
not get his consent on each in every document, and
that they just snuck him through and he was so
out of it he didn't even notice it. So, I mean,

(54:46):
I didn't really know what autopen meant. I knew it
was something like DocuSign or something electronic or something that
was mechanical. But they're saying that his autopen many of
those he absolutely has no idea that he did them,
and that many of them can be reversed. Has anyone

(55:07):
looked into the autopen part. That's another controversy onto itself.

Speaker 18 (55:13):
Yeah, well that's true. I just want to make a
comment about this prostate thanks.

Speaker 1 (55:18):
Thank you.

Speaker 18 (55:19):
He could function with prostate cancer as president.

Speaker 1 (55:25):
Thank you, so, Marker or doc or bo any comments
on autopens? Have you looked into that? The more I
looked into it, and I did it out of I
did it because I didn't understand fully what is autopen,
and it's exactly what it sounds like. It's where you
affix your signature to something automatically, but what's not so

(55:45):
he Legally, the president or anyone who uses autopen, they're
obligated to know exactly where the signature is going, even
and they just do it as a convenience, and so
they might say, here's a parton so and so, here's
a part for so and so, but they have to
run it by and we I am being told by
some of the research on AI that there is there's

(56:10):
a real possibility that Biden had no idea what he
was doing with auto pen and that there was a
great potential for abuse. Again, I'm not trying to bash him.
I'm just saying that maybe we should have an age
limit on a presidency. I don't know, maybe we should

(56:30):
we Yes, yeah.

Speaker 7 (56:32):
The auto pen, I looked it up. It's been used
since the Eisenhower administration. But I think you know, you
use it for certificates, honorable you know, discharges. But I
think the president needs to have an idea what he's
of course people you use the auto pen for. But

(56:52):
I'm sure a president has to same thousands of documents today,
so it is unnecessary evil, But I think in this case,
you know, it's come out in the news that Biden's
aide wouldn't give the cabinet members access to Biden because

(57:12):
his health was failing so much. And that's just really
a disservice to the American people when the AIDS don't
allow the President of the United States to have contact
with the cabinet members because of his declining mental health.
So I believe he wasn't using not knowing who had

(57:32):
access to his auto pen machine in my pin.

Speaker 1 (57:36):
So that and that's the allegation, of course. Okay, So
we talked about somebody had a question about mini splits.
They still don't fully understand it. Okay, I'm going to
explain it this way. If you downstairs and look at
your furnace, Okay, I say, downstairs, wherever your furnace is.
It's a big unit with a blower. It takes in

(57:57):
fresh air and it heats it or it brings in
air to be cooled with the air conditioner, which is outside.
But let's just take the furnace part. It brings in
outside air. It burns gas to create heat, and then
the air flows over that heat exchanger into the house

(58:18):
to warm the inside air. Then return air comes back
from the house and back mixes with the fresh air,
and it does it again over and over and over,
so it is heating the air. The air is moving
over a heat exchanger, and a heat exchanger is like
the heat's on the inside of the exchanger. The air
flows over it or through it. But what a mini

(58:41):
split does so it's all in one unit that is
sent through the ductwork in your home the heated air.
A mini split takes the burning part or the condensing part,
there's really not a burner, and it puts it outside
the house, and then it takes the business end that

(59:05):
blows the air in on the wall inside your house.
So it's split. It's one unit split into two sections.
One section is on the inside wall of your house.
The other section is outside on the ground. And what
it is is really an air conditioning system. And then

(59:25):
to get heat they reverse cycle it. So the condenser
and the coil are outside and the blower part is
on the wall, so it's controlled remotely and it's split.
The benefit is this, if you have a room with
an exterior wall, then you can put a mini split

(59:47):
in it. You don't have to run any duct work
at all installation is less expensive than a conventional furnace.
Operation can be slightly higher for a mini split. But
they're making newer mini splits now that are very efficient. Now, Bob,

(01:00:07):
I'm being told here that mini splits are being opted
for by many old instead of replacing furnaces. Is that right?

Speaker 5 (01:00:21):
You broke up slightly there, Tom, You said they're being
opted for.

Speaker 1 (01:00:24):
A long Okay, I'm being told that many older homes
when it comes to replacing a furnace, are choosing instead
to go with one or two mini splits.

Speaker 5 (01:00:33):
Yeah, and there's several reasons for that, but especially in
Colorado with the older homes, they were not designed for
air conditioning systems, so the duct work does not support
the airflow that a conventional air conditioning system needs. Therefore

(01:00:53):
you have to completely remodel your home to get air conditioning,
or the other option is going with a mini split.

Speaker 1 (01:01:02):
That makes sense because the mini split, because how much
is a mini split for a furnace to run?

Speaker 5 (01:01:08):
You don't need You don't get the static pressure or
the amount of airflow needed to run an air conditioning system.
So in order to run an air conditioning system, you'd
have to expand the duct work.

Speaker 1 (01:01:19):
I get it, because air conditioning requires much more airflow
than heat, right rucked, Yes, Bob, because you're pushing out
hot air. Yes, Bob made an excellent point.

Speaker 7 (01:01:32):
The greatest advantage of many splits is that there's no
sheet metal duct work. The duct work on the job
is there's probably eighty percent of it. And Bob's right.
These homes in Colorado are just not designed to have
the required square area for air conditioning. So with a

(01:01:53):
mini split, since you don't need duct work, you can
get a lot of airflow, and the price is so
much cheaper because installing doc work is so expensive. In
the advantage, the main advantage with the minis blood is
no doc work is required for them to work.

Speaker 1 (01:02:09):
Now, let's talk about this, Bob. On a twenty five
hundred square foot house, you have one furnace, how many
mini splits would you need? Oh?

Speaker 5 (01:02:23):
Boy? That all depends on on the configuration of the house.
You know, an open floor plan is opposed to a
closed floor plan. I mean, there's there's there's I would
I say it's a complex I guess.

Speaker 1 (01:02:34):
So let's say let's say you need two mini splits.
How does that compare in price on a twenty five
hundred square foot house medium or high efficiency just apples
with apples. How would the price of two mini splits
compare with one furnace?

Speaker 5 (01:02:52):
Well, you're not going to save You're not going to
save money installing a mini split over over a furnace
in air conditioning system. Again, it's more it's more dependent
on the needs and desires of the homeowner and with
the home will accommodate. So you're not going to say

(01:03:15):
you're not going to save money on buying and installing
a mini split over a traditional system.

Speaker 1 (01:03:22):
But you, okay, you certainly would though if you had
a room. I mean, okay, I see what you're saying.
You're saying apples to apples dollar for dollar. It's not
the big savings. But sometimes you have to do it
because you can't put in the duct work, and sometimes
you have to do it because of the way the
house is configured. We have more coming up on the
Troubleshooter Show. Go with a Sure Thing Denver's Best Roofer,

(01:03:51):
Excel Roofing dot Com.

Speaker 10 (01:03:52):
You don't pay a cent until you're content.

Speaker 1 (01:03:58):
Time for an insurance check up, Free obligation comparison call
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nine two zero sixteen twenty two.

Speaker 5 (01:04:30):
All right, three oh three seven one three eight two
five to five.

Speaker 1 (01:04:34):
Tommy you there, Yes, sir, Yeah, I'm here, Thank you,
Mark Mark Mark. Renew Home Innovations has the beautiful walking showers.
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(01:04:55):
two or three days and have months to pay, sometimes years,
depending on the plan. Renew Home Innovations dot Com. So
Bob Logan is with us Tombline Services. We're talking about plumbing, heating, cooling,
electric drains. We're also talking about, of course, your life,
whatever's on your mind. I ask people who they trust.
People say that not people. A couple have said, they're accountants.

(01:05:18):
They totally trust their accountants because they hire them to
do a job. They do a job and they trust them.
They trust their bookkeepers. These are all high levels of trust.
As I've said before, car dealers are very low on
the trust poll. Home services, it's really mixed, a mixed bag.
Some people say, yes, of course I trust people that

(01:05:40):
come into my home to fix things. Others say, I
don't like when they try to sell me something. And
here's a very delicate question, Bob Logan with plumbline here,
I have a question. Yes, at Bob, you can almost
repair anything, and then of course you can replace it.
I think the fine line is when to push someone,
and I don't maybe the word pushes even wrong. But

(01:06:02):
the fine line is when to recommend replacement over repair.
How do you guys reconcile that?

Speaker 2 (01:06:09):
Yeah, so.

Speaker 5 (01:06:11):
We are all about first diagnosing the situation, figuring out
what's wrong with you know, whether it's furnished water heater,
electrical panel, whatever the case might be, and then giving
you options both short term and long term, short term
meaning of repair, and then there might be some additional
things that go along with that, and then of course replacement.

(01:06:34):
So that way, a homeowner has all the information they
need to make an intelligent decision. Do they want to
put okay, you know, fifteen dollars into a twenty year
old furnace, or do they want to take that money
and use it to put towards a newer, higher efficiency furnace.
It's their home.

Speaker 3 (01:06:55):
Here.

Speaker 1 (01:06:55):
Here's what I think in general, Bob, Bob, help me
out here. But I think, in general, in general, if
you have a furnace right now, based on the current
technology and everything, I think if you have a furnace
twenty years old, you shouldn't do any repairs. That's my
personal opinion. What do you think.

Speaker 5 (01:07:15):
I agree wholeheartedly even you know, ten to fifteen years,
and a lot of that depends on how it's maintained.
You know, if a furnest has been maintained every year,
you know you should get a good twenty years out
of it. But if it hasn't been maintained within ten
or twelve years, you're going to start seeing these high
repairs and it might make sense at that point to

(01:07:38):
replace it. And so again, every situation is a little
bit different, and I do want to touch on one
thing as far as you know up selling, So you
know a lot of a lot of homeowners. We want
we want to make sure that that we want we
want to benefit them when we before we leave the house.
And so since we're talking about furnace and air conditioning systems,

(01:07:59):
that's that's a good subject. In Colorado, we live in
a very dry climate. A lot of people don't realize
that you can add humidification to your home during the
winter months, especially people have dry skin, they wake up
with bloody noses, maybe allergies, and so we can we
can offer products that most homeowners aren't even where exist.

(01:08:22):
And so in addition right roundness, we might offer different
options for humanification.

Speaker 1 (01:08:28):
I got to I gotta take this break, Bob hold on,
I got to take this break. We have more commented
at up go with a sure Thing Denver's Best Roofer
Excel roofing dot com. You don't pay a cent until
you're content. Time for an insurance checkup free, no obligation.

(01:08:49):
In comparison, call compass insurance paying too much your coverage
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only customer when you choose frame durand the Real Estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. Hi

(01:09:09):
Tom Archino, you know KH Home Solutions does window siding,
doors and more. And I also have painting now KH
Paint air Pros and that is at khwindows dot com. Hey,
so Raise has a comment or a question about Audi.
I believe Raise, go ahead, Yes, Tom.

Speaker 2 (01:09:34):
I was just wondering. I need your advice.

Speaker 17 (01:09:37):
I have to take my Audi to an auto repair shop,
and I was wondering which one would you recommend me.

Speaker 1 (01:09:45):
You know what, I don't know of any particular Audi shops,
but I knew I do know good shops in general.
Tell me what kind of repairs are you talking about.

Speaker 17 (01:10:00):
I think it has to do something with the gas
com because it's uh.

Speaker 18 (01:10:05):
I think there's a lot because I can smell.

Speaker 1 (01:10:08):
Jazz sharedan auto tech go with a sure thing Denver's
Best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up
free no obligation. In comparison, call Compass insurance paying too
much your coverage at dozens of insurance companies find out
now three oh three seven seven one help. You'll think

(01:10:30):
you're his only customer when you choose Frank durand the
real estate Man dot Com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two.

Speaker 3 (01:10:45):
Rit News.

Speaker 9 (01:10:50):
You don't have.

Speaker 20 (01:10:54):
As can shoot is gonna help Come.

Speaker 5 (01:10:59):
Man Dix is the Troubleshooter Show.

Speaker 1 (01:11:02):
No Tom Martino, Hello Tom Martino here, Welcome to the
show three oh three seven one three Talk seven one
three eight two five five, where he help you solve your
problems any way we can do it or answer your questions.
So welcome to the only show of its kind anywhere.
We've been talking about, among other things in your calls,

(01:11:25):
which you can get right in right now at three
o three seven to one three Talk. We've been talking
about trust and who you trust, who you don't trust.
Many people say that they trust their healthcare providers. A
lot of that has to do with the state. There
are many many This is what's amazing. There are many

(01:11:47):
many malpractice suits filed every single year depending on the
number of cases, so, in other words, the rate of
claims per physicians. So somebody calculated the number of malpractice

(01:12:08):
claims per one thousand physicians, and they compared it to
other specialty groups. And malpractice is a major problem in
the medical business. However, what's really weird is that very
few of them actually win. Deputy Doc, you were in

(01:12:31):
a doctor for forty five years. You delivered babies. By
the way, obgyn area is very high in malpractice claims,
not necessarily wins or victories, but claims. When it comes
to trust, what's really odd is people say they trust

(01:12:54):
their obgyn more so than any other doctor. There are
doctors they don't trust, rust, there are doctors they do trust.
A couple of the doctors that are trusted, really trusted
are orthopedic doctors and obg y N. But why are
there so many malpractice claims in that field?

Speaker 6 (01:13:14):
Doc, I don't I'm surprised that that many claims. It's
just that the claims, if they if they are agreed
upon and perfected, the cost is so high.

Speaker 2 (01:13:27):
If you have a child that you.

Speaker 6 (01:13:31):
Were accused of negligence and the court agrees with you,
think about it. The you and of the insurance company
have to pay for that child's care for you know,
for as long as it lives.

Speaker 1 (01:13:43):
If it's that severe, right right severe. Now the highest
number of malpractice claims not just an obg by on,
I mean for medicine. Where do you think? What do
you think the number one state is for malpractice?

Speaker 2 (01:14:00):
Pennsylvania?

Speaker 1 (01:14:02):
Real, why would you say that? I'm just curious.

Speaker 6 (01:14:05):
You have Pittsburgh and Philadelphia is notorious for making claims.
The malpractice. The insurance is incredibly high in Pennsylvania. So
I just assume we have two big cities that might
be uh that, I don't know what is it?

Speaker 1 (01:14:24):
Well, it is, By the way, Pennsylvania is number two
for malpractice claims. For every thousand physicians, there are five
hundred three claims. Five hundred three claims. Oh, that's just
like a for every thousand. That's amazing, yeah, fifty yeah.
Now in New York, for every thousand physicians there's six

(01:14:47):
hundred and sixty claims. So New York and Pennsylvania are
the highest in the entire country. And then coming in
second or in third, you have New Mexico. I don't
know why New Mexico and Florida are so high. I
have no idea why.

Speaker 6 (01:15:08):
Because you have a high degree of elderly patients who
may have you know, if things go wrong with an
elderly patient, they're more likely to cause a suit rather
than in a young person.

Speaker 1 (01:15:24):
And by the way, Colorado is pretty mild. For every
thousand physicians, you have one hundred and thirty eight claims.
That's not a lot. Now, these are claims, not victories.
California is not that bad. California is two hundred and
seventy seven claims per thousand physicians. Now, somebody said here, now,

(01:15:50):
this is what's amazing. And I ask people. I texted
back and I asked them if they were black or
white only because they said they don't trust police. And
the ones who did not trust police were black, and

(01:16:10):
the ones who did trust police are white. Now, obviously
I can't say one way or another when it comes
to blacks. I don't know. But do you truly feel
I know I have black listeners, of course, do you
truly feel you can't trust police to the in this
day and age right now? Are police truly do you

(01:16:32):
still feel a bit threatened as a black man when
it comes to police. I'd like to know that. I
want to hear from you. Do you feel that there
is some kind of built in, prejudiced prejudice against I
should say, yeah, prejudice, prejudice, prejudice against black men. Another one.

(01:17:01):
A number of employers say they cannot trust gen Z
again this gen Z, My god, does gen Z get
a beating? They can't trust job applications that they have
found people lying on job apps and many of the

(01:17:22):
gen Z people admit lying. Where do you think they
lie the most when it comes to their job app
Where would you say? What would you say they lie about?
They lie about.

Speaker 2 (01:17:34):
Their duties on what the job requires.

Speaker 1 (01:17:38):
They lie about their experience. Many of them make up experience.

Speaker 4 (01:17:45):
Jesus how much they make up They were born between
like ninety seven and twenty twelve.

Speaker 1 (01:17:51):
I know, but by the way, could you make up?
I don't know, But man Mark, I swear to you.
The employers say, overall, I mean, gen Z is getting
a black eye in so many ways. And as Mark
pointed out, the ages of a gen Zer is going
to be eleven to twenty six, So we're talking basically

(01:18:13):
eighteen to twenty six year olds. I mean, let's face it,
for the job industry. But they're saying that this is
the worst generation that they've come across when it comes
to lying, laziness, entitlement. Now millennials are twenty seven to
forty two years old. Millennials have now taken a back seat,

(01:18:36):
and gen zs are the target of a lot of
ire of employers, and they're saying they hate hiring anyone
from eighteen to twenty six years old. They hate it
because they say that they are lazy and entitled. Now
I'm going to say someone who's not lazy ENTI I

(01:18:56):
mean I know winners as because I know Mark's kids,
and I mean his are exceptional. So Mark, your kids
not only stand out for good generation, they stand out
from gen Z's like one thousand percent. His daughter's one
of the youngest attorneys ever practice. I mean she just
got her license. I mean, just excuse me, god, her

(01:19:17):
graduation over the weekend and going to go for the
bar association. And then his son is managing Walmart, for
God's sakes. I think Mark part of the reason. I'm
not saying they don't stand out. They stand out by themselves,
but compared to their peers, they stand out way more.

(01:19:40):
Gen Z has a black eye basically, Now, Bob Logan, Yeah,
but you're in the business of hire and now gen
Z again, they're so young.

Speaker 5 (01:19:49):
I mean, think about that gen z at twelve.

Speaker 4 (01:19:51):
If you were born in twenty twelve, I mean, you
might be fourteen right now.

Speaker 5 (01:19:56):
So it's yeah, well we're talking to go right. Well,
I mean, Mark, I'm really talking about twenty they're twenty
five years old or younger.

Speaker 18 (01:20:05):
Right.

Speaker 4 (01:20:05):
A lot of people don't get their pooh together until they're, you.

Speaker 5 (01:20:08):
Know, mid twenties, early thirteen.

Speaker 1 (01:20:11):
I hate to say, I hate to say, well in
my day, but Mark, what were we doing at twenty two?

Speaker 5 (01:20:16):
Wow?

Speaker 4 (01:20:17):
We were reporting ourselves off. But you and I are
a little different.

Speaker 2 (01:20:21):
Well, Tom, right, I mean I are the greatest generation.

Speaker 1 (01:20:24):
Remember that that that was what they were called, and
we would be baby boomer.

Speaker 2 (01:20:32):
Well you boomer. I missed it by one year.

Speaker 1 (01:20:35):
You are too, Doc. Baby boomers go to seventy seven years.

Speaker 2 (01:20:38):
Old, right, so I'm always seventy seven.

Speaker 1 (01:20:43):
Oh I didn't know that. Okay, I'm sorry, I didn't
know that yet. But Doc, honest to god, I thought
you were still I don't know, I thought you were
in your late seventies somewhere in there. But in any case,
you're doing really well as far as now cognitively, I'd
put you up against Joe Biden. Thank you, and uh
prostate wise, I put you up against them. I should

(01:21:06):
make fun of it. I really shouldn't make fun of that.
I'm so sorry, and I mean that. I'm sorry for that.
By Tom in any case, Yeah.

Speaker 2 (01:21:12):
I know you love these surveys. You half one?

Speaker 6 (01:21:15):
Here, what do you I will give one hundred dollars
to our fund if you could tell me what country
has the highest divorce rate.

Speaker 1 (01:21:27):
Wow, now you're not gonna let me look it up,
so let me think right now. I say the US.
I say the US.

Speaker 2 (01:21:34):
We're in the middle of the pack.

Speaker 6 (01:21:36):
India has the lowest divorce rate and Portugal has the
highest divorce rate.

Speaker 1 (01:21:42):
I wonder why do they give a reason in the article?

Speaker 2 (01:21:46):
Just a list, and I know your like to go
through that.

Speaker 1 (01:21:50):
No, No, what I like is how they I like
the commentary on society because I think it gives insights. Because,
believe it or not, this is what I don't under
stand eighteen to twenty six year olds. Again, it's eleven
to twenty six gen Z. But gen Z also has
some of the lowest complaint rates for consumer problems. Now,

(01:22:14):
if they're so entitled, why would they not be more
of a complainer. Now Dennis has a comment on police.
Go ahead, Dennis, Yes.

Speaker 13 (01:22:22):
Uh, I'm not black or I'm not white. You know,
it's not just black and white out there. But I'm
a Mexican American and I okay, you know the black
is only like why I need to say in Colorado?
Yeah about black and white, there's other people out here.

Speaker 1 (01:22:44):
Well no, no, I was talking. I was talking about
that on trust for police. What about you? What about
do you trust police?

Speaker 11 (01:22:51):
Hell no, And.

Speaker 13 (01:22:52):
I'm seventy eight years old. Never happened, never will. But
that's why I just say, uh, you know, we're always
hearing about black and white, black and white, but there's
a work were mere considered a minority?

Speaker 9 (01:23:07):
But what not?

Speaker 13 (01:23:08):
That's not see moron, And I'm talking to Mexican America.

Speaker 18 (01:23:12):
I'm not talking about the immigrants.

Speaker 1 (01:23:15):
Okay, thanks, all right, well, thank you, yeah, you're right.
I mean I didn't ask you know what when those
people texted me.

Speaker 4 (01:23:22):
The black population in Colorado, at least according to this
is just barely over four percent. And I think the
Hispanic population, I know, he said, you know, Mexican, but
Hispanic his n the number.

Speaker 5 (01:23:37):
I'm pulling up is higher than that, so that's interesting.

Speaker 1 (01:23:41):
Yeah, and again I didn't ask about trusting police among
Mexican Americans. I asked the people who said they didn't
trust out of curiosity.

Speaker 5 (01:23:50):
I think a lot as age too.

Speaker 4 (01:23:52):
I think if you asked how old was that person,
like eighty or something seventy eight, I mean, think of
the different things he's seen in his life life that
someone that's fourteen hasn't seen.

Speaker 5 (01:24:03):
I mean, that's just the way that is.

Speaker 6 (01:24:05):
I would have loved to ask Dennis the question, when
you have all these demonstrations against our immigration policy and
deportation policies, why do they all waive Mexican flags if
they want to stay in America. I would think if
you're if you're protesting being sent back to Mexico, because
without our laws, you would have America.

Speaker 2 (01:24:27):
You have, you know, our flag and our Mexican flags.

Speaker 4 (01:24:30):
You know, this is saying twenty two percent of the
state's population identifies as Hispanic or Latino. That's almost a
quarter of state. And then that's big, that is a big,
dead thirty state. He really did have a good point
on that. Everybody always is talking black and white, but wow,

(01:24:51):
that's Uh, that's that's almost a quarter of the state
right there.

Speaker 1 (01:24:57):
Okay, I got to take this break. And then one
of the biggest areas of trust. The distrust came from,
you know what politics. I mean that is a clear
decisive people say they do not trust people of the
other party, period, no matter what business they're in, and
they use a business. Some people have actually stopped using

(01:25:20):
a business because they heard about their political affiliation. I
don't know of that if I would ever do that.
We got more coming right up. Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance

(01:25:42):
checkup free, no obligation. In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three nine two zero sixteen twenty two.

(01:26:06):
Hi Tom Martine, You're a troubleshooter three O three seven
one three talks seven one three eight two five five
Water pros dot at the best water system is the
lowest prices at the kitchen sink for drinking water three
oh three eight six two five, five five four. Now
let's talk to Andrew as a comment on police and
trusting police. Go ahead, Andrew.

Speaker 17 (01:26:29):
Yeah, I was just gonna say kind of in my lifetime,
I'm fifty fifty seven and U yes, you know, like
in the seventies and eighties and even into the nineties,
I've seen some situations where some police were we're just
looking to to thump somebody's skull.

Speaker 5 (01:26:48):
You know, and not all of them Rodney, Kay, there's a.

Speaker 17 (01:26:51):
Lot of good ones, yeah, exactly. And uh. And I
think that, you know, when this the defund the police
and everything came, it kind of shifted the pendulum from
the police aside more to the public side. But I
think it went a little bit too far on the
other side.

Speaker 21 (01:27:12):
Likes yeah, yeah, I mean there's a lot of good
police out there, but I've seen a lot of bad
that were, you know, they were just using.

Speaker 17 (01:27:23):
Situations to either get out there or just just playing
to thumb somebody, you know. And uh, and you know, nowadays,
I just think that, you know, the police are kind
of back on their heels, which is I don't think
that's the best position for them to be in. But
you know, they're being scrutinized for everything that they do now.

Speaker 2 (01:27:44):
And it's uh.

Speaker 17 (01:27:46):
Like I said, I just think the pendulum shifted quite
a bit, but too far, in my opinion.

Speaker 1 (01:27:52):
I get it, I get it. I think that the
defund police was the stupidest thing I ever heard in
my life. However, I do know the frustration that caused it,
but I think the idea of defunding police is so stupid.
Of course, we don't even hear that anymore. It's not
obviously all police. I mean, you know, you had a
couple of idiots on the force in Minneapolis, but to

(01:28:15):
go through the country like that was crazy, just crazy.
We need to support law enforcement, but there are some idiots.
There are some idiot police officers. And I don't know
what it is, but I've noticed it. There is this
certain amount of officers. They don't They escalate everything too quickly,

(01:28:37):
too much. I'll never forget. I swear to God that
I saw a family in a van. It happened to
be a Mexican family in a van that were coming
to Denver to have medical procedures done from Pueblo. They
were broken down on Santa Fe. I pulled up and
saw them pulled over. I saw this woman out looking

(01:28:58):
at the car, and I said, what's going on. She says,
my van broke down. We're going to Children's hospital and
I need help. And I said, I'll tell you what.
I will have you tuck your van toad over to
Pro Auto Care and I'll take care of whatever it is,
or I'll try to find out what's wrong with it,
and I'll get you guys a ride over to Children's

(01:29:20):
so you can check in. And a police officer from Inglewood.
And by the way, all of the negative experience I
have ever had with police have been in Englewood. The
guy from Inglewood, the police officer shows up and says
what's going on? And she starts talking to him and
I was there and he says, you leave, and I said,

(01:29:44):
excuse me, I was here helping her. I want to
have her van toad. He said, no, we'll take care
of it. So what they are doing is he'd call
a tow company. She'd have to pay full tilt. I
was going to have it done, I said, officer I
was going to have her toad free of ar and
help her out. He said, if you do not leave,
you're under arrest for interfering with police. And I said what,

(01:30:08):
And he starts walking toward me with his hand on
his gun. And this is the kind of stuff that
makes people hate these But those are the kinds of
things I think. I don't know police like either they're
in a bad mood or they just want to take
control of everything. I've seen so many people get into
trouble for innocent things like that. But I don't think

(01:30:31):
it's every police officer. I just think, like in every
single occupation, you have idiots and you have good people.
I mean, I think it goes for police too. I
think you have police officers who are wonderful people, and
you probably have police officers who are just jerks. But

(01:30:52):
you know, I always go ahead.

Speaker 5 (01:30:55):
You said something that I think is true. In all
all trades of life, you know, there's and it's usually
the small percentage of bad apples that give a black
eye to the entire industry, whether it's police officers, whether
it's bad attorneys, whether it's bad tradesmen and plumbing, heating, cooling,
or electrical, whether it's bad mechanics. I think the majority

(01:31:17):
of people are good people. The majority of police officers,
trades people, mechanics, they're good people, hard working people. They
just want to do their job and serve their community.
But then you get a few people with egos or
cris or or whatever these might be, and unfortunately they
that small percentage ends up representing the entire industry.

Speaker 1 (01:31:39):
I know, I know we tend it. That's right and
so Bob. But while I have you here with your
mic on, somebody wants to know if a mini split
can handle sub zero weather.

Speaker 5 (01:31:51):
Yes, it can, depending on the manufacturer. I I don't
want to give bad figures out, but yes, they can
handle sub zero weather.

Speaker 1 (01:32:06):
Someone else said they saw an ad for mini splits
that can be self installed because they're so simple. Is
that that sounds complicated to me? I mean, doing a
hole in your exterior wall and trying to put a
mini split in?

Speaker 3 (01:32:21):
My God?

Speaker 1 (01:32:22):
But have you heard of self installation or do it
yourselfers doing it?

Speaker 3 (01:32:27):
I have?

Speaker 5 (01:32:27):
I mean, you can buy a furnace online if you
want to. But well, of course, I mean, yeah, I'm
I'm with you. That's you know, ninety percent of the
calls we get from people who have repairs, Usually it's
something they try to do themselves and then the repair
ends up costing more because they exasperated the situation. But

(01:32:49):
these are things that I would not as a unless
you are a trained professional deal with.

Speaker 1 (01:32:58):
Hey, while we're on the topic of HVAC, Deputy Bow,
did you ever call that company about the fifty six
hundred guests fifty six hundred dollars gas valve?

Speaker 5 (01:33:08):
He stepped down, Thomas.

Speaker 1 (01:33:11):
Okay, we'll figure it out.

Speaker 3 (01:33:13):
Uh.

Speaker 2 (01:33:13):
Yeah.

Speaker 1 (01:33:13):
This one woman called in earlier in the show and
paid like, oh, was it fifty eight hundred or something,
some ridiculous amount for a gas fifty six hundred from
Jurassic Air. I wonder if he made that call. I'm
gonna ask him about that. Coming back three oh three
seven one three talk seven one three eight two five

(01:33:33):
five more right after this, go with a sure thing
Denver's Best Roofer Excel roofing dot com. You don't pay
a cent until you're content, wait time for an insurance
check up free, no obligation. In comparison, call Compass insurance

(01:33:54):
paying too much your coverage at dozens of insurance companies
find out now three all three seven to seven to one. Hell,
you'll think you're his only customer when you choose Frank
durand the real estate Man dot Com to list your
home with Remax Alliance. Three oh three nine two zero
sixteen twenty two. Hi Tom Martino, your troubleshooter. Three oh

(01:34:17):
three seven one three talk three oh three seven one
three eight two five five. We got bob logan with
us from plumb Line Services Plumbing, hitting, cooling, electric and drains. Plus.
We've been talking about all kinds of problems, questions and complaints.
Whatever's on your mind. Give us a call of the
three oh three seven one three talk seven one three
eight two five five. Do you know what ACR is?

(01:34:39):
Does anyone? Do you know what that stands for?

Speaker 3 (01:34:42):
It?

Speaker 1 (01:34:42):
It's chilling, and it gives credibility to who I thought
was overly paranoid, Deputy Dimitri. He's not here, but I
thought he was overly paranoid. But there is actually something
called ACR on every every smart TV. It is automatic

(01:35:04):
content Recognition. It's surveillance technology on every TV that literally
gathers information on what It gathers information on what you're watching,
and it then stores it and sells the profile, and

(01:35:28):
you're targeted with ads on other media as well. It's
amazing to me on a given day how much our
habits are recorded. Almost everything we do is recorded.

Speaker 3 (01:35:43):
Now.

Speaker 1 (01:35:44):
I heard you guys talking during the break in the
studio about assuming that everything you do is on camera.
Were you guys talking about that?

Speaker 5 (01:35:55):
We were, Yeah, you believe.

Speaker 10 (01:35:58):
I mean if you think.

Speaker 1 (01:35:59):
About somebody has a smartphone or there's a traffic cam
or some kind of a camera, there's almost almost everywhere
everything is recorded.

Speaker 5 (01:36:10):
Yeah, I mean, now, Bob, you're seeing it in people's homes.

Speaker 1 (01:36:14):
Now.

Speaker 5 (01:36:14):
I have cameras in our house.

Speaker 4 (01:36:16):
Of course, we have them outside everywhere, but most people
have cameras in their house now.

Speaker 1 (01:36:23):
Absolutely not only in their home, but in their cars
out you know. Listen, here's the deal. Do you think
there'll ever be a time? Well, dash cams are pretty
damn common right now, right, I mean a lot of
people have dash cams. Do you think there will ever
be a time when we wear body cams as a

(01:36:43):
matter of fact? That really, I know it would be weird,
but it's quite possible. It really is quite possible. Look
at I'm just going to give you an idea. I
was looking online for a certain car, just browse. Okay,
I'm on a page right now where I'm talking about

(01:37:04):
automatic content content recognition, and to the right side are
ads for these cars. You're always a mistake.

Speaker 4 (01:37:14):
You're always so blown away by that stuff. When you
install all these apps, it says, do you mind if
we listen to you, do you mind?

Speaker 5 (01:37:21):
If we see what you're browsing?

Speaker 21 (01:37:23):
Do you mind?

Speaker 5 (01:37:24):
Do you mind?

Speaker 4 (01:37:24):
And of course people install the free app and then
that's it. And then with the TVs if you want
to watch Hulu.

Speaker 5 (01:37:31):
Or Netflix, whatever the hub is.

Speaker 4 (01:37:34):
You've got to accept everything that hub does, which is
collect information about you, but don't shocking sometimes. But wait,
don't you find it better than like, all of a
sudden you're getting commercials, you know, wherever on your laptop
or wherever for feminine hygiene products compared to electronics you

(01:37:55):
were looking for.

Speaker 5 (01:37:56):
I mean, aren't you glad they kind of do target
you with stuff at least you're interested in, you know what.

Speaker 1 (01:38:05):
In a way, I really think you're right. I'd rather
see things I've been looking at and now I've actually
had that happen where I was looking for something searching.
I didn't buy it, but later on, while I was
browsing something else, it came up, and when it came up,

(01:38:25):
I bought it, So it actually assisted me. So I
don't think spying is altogether bad. Now Again, Dimitri's not
here to defend himself, but he believes everything is spying
on us, and he tries to be as disconnected as possible.
I'm not so paranoid about the spying because I can't
think of anything that I'd be doing that where it

(01:38:47):
would hurt me. I mean, I really can't. I don't
care if they know what I'm shopping for. I don't
care if they know what I like and don't like.
I guess the only time I would be upset is
if they were not just spying, but kind of pirting
my information that I don't.

Speaker 4 (01:39:06):
What you just talked about. They call it retargeting. It
is incredible because you're out there or you're looking for
something a blender. You could be on Amazon, you could
be on Walmart, you could be anywhere. Then all of
a sudden, the next day, someone hits you with that
retarget and they know you're already interested in it. Maybe

(01:39:26):
it's a few bucks less than it was the other
day and then bam, you buy it. It's a very
smart way of advertising.

Speaker 1 (01:39:34):
I think it is too and I think more and
more people are being targeted now. There was a move
Afloat and I'm not sure what's happening, where people could
opt out of things, and what they would do is
they would sell their information. In other words, the person
themselves would opt into certain things for a certain amount

(01:39:55):
of money per month. And for example, if if you
volunteer to be tracked and you charge different services, like
from a few pennies to a few dollars a month,
and you could get hundreds of these sources that subscribe
to you.

Speaker 4 (01:40:13):
That almost sounds like you listen in a way, except
you know, it just listens to what you're listening to, right.

Speaker 1 (01:40:20):
But think about that if you had the choice of
who you wanted to spy on you, and you allow
them to. So let's say you get fifty cents a
month from one, two dollars from another, you get twenty
five dollars a year from another. This was a move
and I don't know what happened to it, but it
was a move to make people to give people complete

(01:40:41):
control on who spies on them, because I would not
mind people spying on me. So, for example, they may
put out a call they want males who make between
let's say, thirty and sixty thousand a year, or they
might want women who do not work, or they may
want older people seventy and older with higher income, and

(01:41:04):
you fit the demographic. You volunteer, You literally sign up,
and you are in control of your own spying of
who is allowed to spy on you. In order to
do that, though, you have to make sure people aren't
getting your information free. And I don't remember, I don't

(01:41:25):
recall what happened to this technology that they were trying
to pioneer. But I think that would be the ultimate
and the best use of spying apps, where you get
to choose who you want to spy for you. If
anybody has any links on that movement, let me know.
We got more coming up on the Troubleshooter Show. I

(01:41:46):
think we're never going to stop spying ever, We're never
going to stop now, Scott, real quick, what is your question?
Will we'll ponder it during the break? What is your question?

Speaker 5 (01:41:55):
Scott?

Speaker 15 (01:41:57):
Thank you for taking my saw Tom. Tom, We're going
back to the interaction you had with that, I think
a Brighton police officer with that a Mexican American family.
There was no no, it was on the road.

Speaker 1 (01:42:06):
It was it was inglewood, Inglewood.

Speaker 18 (01:42:08):
Yeah, thank you, Tom.

Speaker 15 (01:42:09):
So, Tom, you kind of left me hanging there. The
last I heard was the officer confronted you and uh
and then and then the story kind of stopped there.
So a couple of questions, if I may, First, did
you did you file a complaint with the with the
police apartment with that with the officer's actions, No, I

(01:42:31):
did not, Okay. Second, was there any way to follow up?
Or did he explain why he was acting that way?

Speaker 1 (01:42:41):
Yes, he said, and I need you to move your car.
I need you to leave and move your I need
you to move your car and leave. And I said,
I'd like to help these people out and he said,
I told you to leave, blah blah blah. So I
think I was pulled over behind them.

Speaker 2 (01:43:00):
Okay, Tom.

Speaker 15 (01:43:01):
A possible explanation, I agree that guy. The guy acted
pretty aggressively towards you. A possible explanation one is that
the guy's just a jerk. Another one is that maybe
he wan Maybe he wan those plates and maybe there
was something wrong with the plates. Uh, maybe there was
a bulowout for a Mexican American family driving this kind
of car.

Speaker 1 (01:43:20):
Well, of course, Scott, there could have been all kinds
of things. I think what he wanted to do is
is just take control of the situation. And he probably
thought I was a pain in the ass.

Speaker 15 (01:43:32):
That's that's certainly, that's certainly a reasonable explanation.

Speaker 1 (01:43:36):
Hold on, Scott, I gotta take this break, but you're
welcome to hang on. Will come more coming up? Go
with a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:43:56):
an insurance check up free, no obligation. In comparison, call
help this insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martine

(01:44:20):
here three O three seven to one three talk. Okay,
So I said I pulled over to help this family
in a van.

Speaker 5 (01:44:28):
I remember this table, the flat tire.

Speaker 1 (01:44:32):
I know there was something else wrong with it, and
I knew that, and I was on the phone with
with pro Autocare and al Romas was going to send
a tow truck. And then the police pulled up and
I said, I have a tow truck coming. I'm going
to help these people. He said, leave again. I don't
have a chance. Member finished with the story.

Speaker 5 (01:44:52):
You were perturbed.

Speaker 1 (01:44:53):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 10 (01:44:57):
You don't pay a cent until you're content.

Speaker 1 (01:45:01):
Leave time for an insurance check up free, no obligation
in comparison call Compass Insurance. Pay too much your coverage
at dozens of insurance companies find out now three oh
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 3 (01:45:28):
Ripped off new who you don't have? Come run in
as sass as we can show.

Speaker 20 (01:45:39):
Shooter's gonna help.

Speaker 11 (01:45:41):
Come man, this is.

Speaker 5 (01:45:44):
The Troubleshooter Show.

Speaker 4 (01:45:45):
No Tom Martinez, Welcome my friends to the only show
of It's can. We're here to solve problems, answer your questions,
take complaints.

Speaker 5 (01:45:53):
I'm shaking it and baking it. You've been ripped off?
Three oh three seven one three eight two five five
three oh three Martino. We also have Bob Logan in
with us. He, of course, is the owner of plumb
Line Services. Great guy.

Speaker 4 (01:46:06):
I've known Bob now coming up on fifteen years and
what a great company. Plumbline has personally helped me out
of our house in Castle Rock and our house in Franktown.
And any questions you have HVAC related, I got a
few for Bob up there too. But if you've got
a contractor that ripped you off, you got a Dennis

(01:46:27):
that's got irritated, maybe a landlord. Anything you get the idea?
Three zho three Martino. That number works on and off
the air. Three zero three Martino. We got three lines open.
Hey Scott, we were talking with you about when Tom
got pulled.

Speaker 5 (01:46:42):
Over, and I remember that day. He was in a
very bad mood.

Speaker 4 (01:46:45):
Here's what I think went down, and what we're talking
about is years ago, probably twenty eighteen, maybe seventeen. Tom
was driving down Santa Fe and basically there was a
car off to the side, and for whatever reason, he
decided he wanted to see if they needed some help.
I think a young woman was outside of it. But

(01:47:06):
Tom pulled over asked something was wrong with their car.
I don't remember if it was a flat tire, something
was basically disabled their car. So Tom's out talking to him.
A police officer shows up and he's like, okay, I'm
here now, you need to get back in your car
and leave. And I have a feeling someone else probably

(01:47:27):
called the police, and the police showed up to that
car and it had to do its investigation and just
didn't want anybody else there. But I do remember Tom
talking about it on air for about three hours. So
it was like that, Scott, are you a cop? I know, sir,
all right, Well you had basically some point to make

(01:47:48):
over that.

Speaker 15 (01:47:50):
Yeah, So Mark, I mean, there's there's a lot of
possible situations that could have explained what was going on.
Certainly one of the it's certainly that the cop was
a jerk. I'm not saying that, but you know, as
I told to Tom, I mean, the cop could run
the plates.

Speaker 18 (01:48:06):
There could be some problem with the car.

Speaker 9 (01:48:08):
This could be some problem with the driver, something we
don't know.

Speaker 5 (01:48:11):
Or simply didn't know and wanted to get to the
bottom of it. That's the other thing.

Speaker 15 (01:48:16):
Well, and where if there were one of those other situations,
the cop might not have had Todd more inclination to
inform Tom of.

Speaker 18 (01:48:23):
What he was doing.

Speaker 15 (01:48:24):
But I'm not saying and I'm not saying Tom's wrong.
He might be spot on with this thing. Yeah, I
think there might be a what Tom went on to
mention that I think it was the the Inglewood Was
it Inglewood Inglewood?

Speaker 17 (01:48:37):
Uh?

Speaker 15 (01:48:38):
Then he goes on to say, well, you know the
Inglewood gid. He seems to have a lot of complaints,
so his conclusion might have might have been the result
of a little confirmation bias there.

Speaker 5 (01:48:47):
No, I think so too.

Speaker 4 (01:48:48):
I actually remember that day, I'm not kidding, and I
remember thinking, you know, the guy definitely kind of snapped
at him, and Tom definitely was just trying to help
these people, There's no doubt about that.

Speaker 5 (01:49:01):
And I get it he was a little upset. He
was either going to give him a ride somewhere.

Speaker 4 (01:49:05):
I'm pretty sure it was a dang tire, and I
think Tom was going to go buy him a tire
because they didn't have a spare or something along that,
and the cop was just like, you know, this is
not your rodeo, brother, you got to get out of here.

Speaker 15 (01:49:17):
And I mean, now, well, that is certainly a possible
explanation for the whole thing, but I think a larger
point here, Mark, is that Tom did exactly the right
thing when the cops said, hey, you gotta gotta leave Tom.

Speaker 12 (01:49:31):
Tom will pay the cop.

Speaker 15 (01:49:32):
Yeah, And that's that's really the that's really the takeaway
from this is when a cop tells you to do something,
your buddy will do it.

Speaker 1 (01:49:39):
You know.

Speaker 4 (01:49:39):
I was coming down Santa Fe from Castle Rock to
Highland's Ranch.

Speaker 5 (01:49:44):
I think it's Highland's Ranch Boulevard. And this is years ago.

Speaker 4 (01:49:47):
I had a brand new Mazda RX eight and I
only had it for like four or five days. It
was a Friday night and it was like past rush
hour and I was heading towards Highland's Ranch. I lived
in Castle Rock, and I got that car up to
like over one hundred and I passed this SUV and

(01:50:07):
I passed.

Speaker 5 (01:50:08):
It, just blow by it.

Speaker 4 (01:50:09):
And as I'm blowing by it, about two three seconds
later damn lights are on.

Speaker 5 (01:50:15):
Man.

Speaker 4 (01:50:15):
I blew by an undercover cop car and an suv
like one of those Ford whatever they are. So I'm like, oh,
my goodness. So by the time I slowed down and
pull over, what I didn't realize. I went from Douglas
County into whatever that next county is over Adams or
whatever it is. Is it a rappa hole? So those
two were Douglas. They came out. I still had tempt

(01:50:37):
tags on the car bomb. They had guns drawn. Their assumption,
I think, was well I was a nut and maybe
it was the stolen car, and they literally had guns
drawn on me. I had both hands out the side
and once they figured out it wasn't stolen, and I
told him I just bought it.

Speaker 5 (01:50:55):
I was being really stupid.

Speaker 4 (01:50:57):
They said, well, good because we've got someone from the
other county coming down because we can't give you a
ticket here. They waited a half hour, no one ever showed,
and they came up and said, it's your lucky day.
We're not waiting anymore. We want to get home to
our families for the weekend.

Speaker 5 (01:51:13):
And I and they let me go, but uh, that
is your lucky day. That was my lucky day.

Speaker 4 (01:51:17):
Thanks shot, I appreciate your call. Three oh three seven
one three eight two five five. So plumbline specials. First
of all, it's not really a special when you do
it all the time. But the ninety three and free
is unbelievable. Ninety three are free. Yeah, that's an ongoing
special we have. That's a ninety three or free drain clearing.
If you have a drain in your house, especially a

(01:51:40):
mainline that is not you know, that is backed up,
it's ninety three dollars. If we cannot clear it, there's
no charge. It's unbelievable, you guys. I've told this story
on hundred times. You guys came out to my house.
I wasn't sure what to expect. Our sink finally just
backed up, just backed up over the years. I don't
remember putting anything down there. Very calm and just builds

(01:52:00):
up over time, just overtime. And that's exactly what that
guy showed me. But he went down it was like
brand new, and you guys laughed. Ninety three bucks. Total
price was ninety three bucks. That includes the trip charge
and everything else.

Speaker 5 (01:52:14):
So, I mean, how can you not go wrong? How
about like tubs?

Speaker 4 (01:52:17):
I mean generally, I would think at some point, all
the hair that goes down a shower drain or a
tub drain does the same thing the grease and the
food does. It's really bad, but it takes over time.
Is there anything people should put in it in between
times so it doesn't happen, Bob.

Speaker 5 (01:52:36):
You know there are there's a couple of products. There's
one called bioclean, there's one called bio one. They're both
great products or organic, they're not harmful to the environment.
Don't use dreno and those things. Now those are like
worst scenario. They're not good, and so use an organic
product that but and then you know they make these

(01:52:59):
they're almost like zipped that have teeth on them. And
I've seen him. You put them down, Yeah, I mean
you can buy him for like friends sit on the
pipes and dissolve. Oh no, not those. This is actually
a piece of plastic that it's just it's good for
pulling hair out of those drains, because shower grains, tub
drains get a lot of hair in them. And that'll
that'll help you. That ninety three or free is crazy.

Speaker 4 (01:53:21):
So basically you have a slow drain, call these guys,
you know, worst scenario for ninety three bucks literally total,
they clean your drain. I mean that's like that's actually
best scenario. Worst scenario, they don't charge you one nickel
and tell you what's going on with it. I mean
maybe a tree grew through, you know, your main sewer
line or something, but you guys will tell them what

(01:53:42):
the heck's going on.

Speaker 5 (01:53:43):
Yeah, if we can't clear it, then that means there's
an issue, and a properly functioning drain line should not
back up, So there's a there's a problem, and if
we can't clear it, then we'll get a camera in there.
It could be tree roots, it could be a break
in the line, There could be a number of different things.
Come up with another good special outside of the drain
stuff over this break, Okay, something that'll blow people away,

(01:54:05):
something that'll just like just blow them away.

Speaker 1 (01:54:08):
Hold on, go with a sure thing Denver's Best roofer
Excel Roofing dot com.

Speaker 10 (01:54:17):
You don't pay a cent until you're contenth.

Speaker 1 (01:54:22):
Time for an insurance check up free no obligation comparison
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate man dot
Com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 10 (01:54:46):
All right, three oh three seven one three eight.

Speaker 4 (01:54:49):
Two five five three oh three Martino, any questions you
have you've been ripped off taking advantage of anything you
got cooking, We'd love to hear from you. Bob Logan
sitting next to me, Hey, Bob, I want to ask
you a few things. One, plumb Lines got how many employees?
I mean, I see your vans everywhere?

Speaker 17 (01:55:04):
Yeah?

Speaker 5 (01:55:04):
Currently just run two hundred and fifty. And how many
when you started with plumb Lines So this would be
before you owned it, right in two thousand and nine.
When I started, we had thirty five employees. Thirty five
to two hundred and fifty. Yes, and then vans. How
man like service vans. We have about one hundred and
sixty vans on the road.

Speaker 3 (01:55:24):
Wow.

Speaker 4 (01:55:25):
What was the biggest Looking back now that it's time
behind you, what is the hardest part about going from
thirty five? Not like you do it overnight. You don't
go out and hire two hundred and fifteen people overnight.
But what was the hardest part growing plumb line to
that size? Is it finding the right people? Well, it's
always going to be people. But what was the hardest

(01:55:47):
part for you as as the owner once you became ownership?

Speaker 5 (01:55:53):
Sure, you know, once you hit fifty employees, then you
everything changes, healthcare, everything, f MLA, right, mandatory stuff. So
that was a learning experience.

Speaker 4 (01:56:04):
Well, now, honestly, in Colorado, isn't there something where if
isn't there paternity leave now which is mandatory over fifty employees.

Speaker 5 (01:56:15):
It's mandatory, it doesn't so yes, it's up to twelve weeks.
But yeah, it's even for guys too though, right, that
is correct. It's not paid to leave though, Oh it's not.
It's just your job's guaranteed. Your job's guaranteed.

Speaker 4 (01:56:31):
Okay, But they can the employee can actually chip in
and buy some form of insurance for that as well.
I think there's something in Colorado now where they can
make some money.

Speaker 5 (01:56:42):
I believe that's the case. Yes, that is very hard.

Speaker 4 (01:56:44):
I never had over fifty employees with the five good years,
I just always I had like forty eight forty nine.
But health insurance was a big one because back then
with Obamacare, when you went over fifty after that was
first enacted, that's a whole change, man, a whole change.
HU mandatory had to cover everybody. And of course everything

(01:57:05):
that Obamacare had well in Affordable Care Act, and we've
even prior to that, we.

Speaker 5 (01:57:10):
Had exceptional health insurance. I mean, that was one thing
that the old owner and I agreed with. He said,
I want everybody to make a good living. I wanted
to have healthcare, and I want to have a savings plan.
So we have a four to one kid as well.
So those are things that we've carried on.

Speaker 4 (01:57:26):
You know, we both know a company and I've told
you this story offline. It's another h VAC company and
they're on the referral list. They're a great company, but
there was a period of time pre COVID I'd get
a lot of complaints from them, and it was basically
about pricing in your industry. Pricing seems the biggest to
be the biggest complaint out of the good companies, and

(01:57:48):
especially the larger ones that do a lot of advertising
and have a lot of vans on the road and
have a lot of payroll et cetera. But he finally
decided because this was his biggest call. Or a daughter
whose parent who does not live with them ends up
either getting a service call or ends up buying a
furnace or a water heater or.

Speaker 5 (01:58:09):
Something, and then they google and they can see you.

Speaker 4 (01:58:12):
Can buy a furnace at home depot for a couple grand,
and now they're really upset. And that was the number
one call I got off this company. I'm not going
to say who it was, number one call. And they
would say, no, you never told them the price, They
never did anything. And this guy would say, Mark, I
promise you every one of our guys is trained. They
know every single penny they're doing.

Speaker 5 (01:58:34):
So you know what he did.

Speaker 4 (01:58:35):
He switched over to where every single one of them
and Tom was kind of talking about this today, had
a little body cam on him.

Speaker 5 (01:58:43):
Every single sale they did had one.

Speaker 4 (01:58:46):
And I after they did that until this day, till
this day, they still do that, and they've grown substantially.
I have not had one complaint like that, and back
then I bet I had, I bet I had ten
in one year on them.

Speaker 5 (01:59:00):
What are your thoughts on your guys don't wear bodies,
We don't we don't wear body cams and and it's
a you know, we've explored the idea, but uh, personally,
if I were having a contractor in my home, I
wouldn't want them recording my weird the inside of my
house like that.

Speaker 4 (01:59:15):
You might be thinking, hey, they're you know, they're trying
to figure out where the jewelry is, the you never
know the joining.

Speaker 5 (01:59:22):
Out, you know. I think there is a good purpose
behind them. Obviously they protect the homeowner and and the
and the technician and everything's recorded right, But to me
it's a little bit of an invasion when you go
into somebody's home.

Speaker 4 (01:59:37):
What's the biggest screw up? One of your employees who's done? Like, uh,
you know you guys, I'm sure used to work on
those coolers on the roof. Do you ever have one
of those break and flooded house? I mean, give me
an idea of like, what's cat? What is that phone
call that you never wanted to get?

Speaker 5 (01:59:53):
And there it was? Oh boy, no, just one. Well,
so I guess the biggest one is we were doing
a repair and uh, and the plumber had cut out
a section of drywall. And if you if you exceed
a certain number of square feet. You have to get
it tested for asbestos.

Speaker 9 (02:00:15):
And he was.

Speaker 5 (02:00:15):
He was a licensed plumber, had his master's license. But
he didn't. He didn't he was new enough, he didn't
he didn't know that or or I mean, it should
should have been well known. I think it was probably
building in the seventies. Okay, maybe sixties, but but anyway,

(02:00:36):
oh my gosh. So we had to do a complete
cleaning process through through that and like a restoration company,
long and drawn out, put put them up in a hotel,
and it's just you know, it was an honest mistake
by this plumber, but I I never want to experience
that again.

Speaker 4 (02:00:53):
But that's where you go back, and that's where you
retrain everybody. I mean you, I mean, that's something that
typically is not going to happen more than one.

Speaker 5 (02:01:00):
And unfortunately, that's where you know, hopefully, hopefully you can
stay ahead of all these things before they happen. But
all companies will say they they've pull your skirt up
for me.

Speaker 4 (02:01:13):
These people, well please don't these people on the outside
of Costco. When I leave Costco, there's the Costco water guy,
There's the Costco roof guy, there's the Costco appliance guy.
There's the Costco hvac guy. My understanding is companies like
yours bid for this stuff. What who are these people

(02:01:35):
at Costco? And do they change all the time or
are they generally the same company? Have you guys ever
teamed up with Costco plumb line we have.

Speaker 5 (02:01:43):
We actually sell water treatment systems through you right now
and uh and we work with home depot on hvac
and water treatment and electrical and plumbing. Are those considered
like a wholesale account? No, so you don't. You don't
bid for him, you actually go You have to apply
for them and it's a very stringent process through background

(02:02:05):
checks on myself personally as a company, you know, financial
stability because they don't want to work with a contractor
that's going to because ultimately Costco is going to do
what's right exactly. They're gonna they're gonna stand behind everything
that we do as a contractor and then they're gonna
come back to us.

Speaker 4 (02:02:22):
And so right now, if I went through a Costco
at least around here and bought a water system, what
would that be like to Halo or whatever? Uh No,
that's Eco water, Eco water. So if I bought one
of those that's through you guys. Correct, How is that
for Lee Generations? When you leave Costco? I mean, my god,
if you look at it, there's it's crazy. I don't

(02:02:43):
care when you go to Costco around Christmas you're insane.
But I mean anytime you go to Costco at least
by Park Meadows, it's got to be great. It's got
to be so many people get to meet you right there.

Speaker 5 (02:02:55):
It is great. It's good for it's good for our business,
it's good for their business. It's a great it's a
great partnership. And and Costco Home Deepot. These are well known,
you know, international brands, and people trust them and they
know that they're going to stand behind you know. Hopefully
they feel the same about Plumbline. That Plumbline is a
legitimate company that's going to do good work and stand

(02:03:16):
behind their products and services. But knowing that you have
Costco or home Depot to back it up as well
is fantastic.

Speaker 4 (02:03:24):
How much of a haircut does a company that's doing
that with Costco take? I mean, in other words, you
must have to pay them something.

Speaker 5 (02:03:30):
They get a little bit of a fee. Yeah, they
have to.

Speaker 4 (02:03:32):
That's why would they do it, so you do take
a little bit of a haircut, but you're hoping for
the volume on that side.

Speaker 5 (02:03:37):
Correct. Have you tried it with the HVAC side, not
just the water treatments. We're in talks about that all
the time. Yeah, okay, so it's a constant. Yes, So
that's good. That's a good How about Home Depot Partnership
another good one. It's fantastic. Yeah, great company, great people
to people.

Speaker 4 (02:03:56):
Are people surprised, like they go to home Depot they
buy what a furnace, ac, a whole system whatever.

Speaker 5 (02:04:02):
Well, typically that's not why why you go to a
home depot, right, You're want to buy a screwdriver or
uh something for your garden or landscaping or something like that.
So most people don't even know that these things are
available through home Depot and uh and so we have
people in the store that will introduce you like Costco, right,
and I know they'll treat you, you know, you know,

(02:04:25):
if you go in and you can typically see people
that're looking around, they don't know what I'll to go to,
so they'll help you just like an associate. They're there
to assist.

Speaker 4 (02:04:32):
Are you allowed to Let's go back to Costco. Are
you allowed to engage with people leaving?

Speaker 6 (02:04:38):
Uh?

Speaker 5 (02:04:40):
I'm sure you can say, oh, hi, how are you doing? Yeah, yeah,
you're don't approach them, Yes, you can have a conversation
high how's your day? Not like the cell phone people
at Sam's Club? Correct?

Speaker 4 (02:04:51):
Yeah, you know it does AT and T phone and
they trying to sell you an AT and T phone. Right,
that's kind of cool, man. Do you like that form
of business better? I mean, I don't remember you guys
doing that a long time ago. I mean we met
over ten years ago. I don't think you we weren't
doing it back then. But it's a different type of business.

Speaker 5 (02:05:13):
Does Amazon do anything like that? Uh, not that I'm
ware of.

Speaker 4 (02:05:16):
I know they attempted to do something strange like four
or five years ago with home services, but it disappeared
before I think it even took off.

Speaker 5 (02:05:25):
Right, And there's been so many companies that have tried that.
Do you remember I used to do? Amazon can't accomplish it, probably,
you know, I'm not going to say never, but yeah, Well,
with their resources, they'd have to team up with locals
like you guys were big. Yeah, exactly.

Speaker 4 (02:05:41):
I remember doing advertising for a company it was called
price Fixer, and it was years ago, over ten years ago,
and it was a very interesting concept. You would go
to I think pricefixer dot com and you would actually
pick out a furnace. Most people know nothing about a furnace,
so you would basically start off by going is it

(02:06:01):
forest air or what is it? I mean, I don't
remember the choices so you had to know that. Then
the second choice was how many square feet? And then
the third choice was like how many current registers? I mean,
there was a lot of choices by the time you
would get to something. And the problem ultimately was consumers
have no idea what these things are sized for what

(02:06:24):
they do.

Speaker 5 (02:06:24):
They just don't know if they don't know, and I
was I remember price Fixer, and I actually went on
their website and tried to do it for my own home,
and it was difficult for me to get through the
process even knowing.

Speaker 4 (02:06:35):
Even being part of the biggest complaint I'd have on
them is people simply didn't understand. So what would happen
is the only reason a thing like price Fixer would work.
And the whole thing came down to you could get
a furnace cheaper than anywhere else. And if you truly
did know everything you were doing, and you were a
DYI person, well the same would go.

Speaker 5 (02:06:55):
Right now.

Speaker 4 (02:06:56):
I mean, you can go out and buy a furnace
wholesale somewhere and if you know to install it, well
God bless you enjoy, But.

Speaker 5 (02:07:02):
You'll never get a permit for it.

Speaker 4 (02:07:04):
Well, no, you'll never That's right, you'll never get a permit.
But my point is it was in order for a
model like price Fixer to work or whatever Amazon was
trying to do, the consumer has to be a lot
more savvy and has to be more engaged in the
entire thing, because soon as you throw in salespeople coming out,
people that are sizing the system, people that will warranty

(02:07:26):
the system. As soon as you turn it into a
normal sales for a service company, you can't sell at
that price and you'll go broke.

Speaker 5 (02:07:33):
And I've said it time and time again. You know
a first and air conditioning system, it's it's not like
a refrigerator that you buy and you bring it home
and you plug it in. Yeah, you can buy the
best equipment money we'll buy. If it's not installed properly,
it will fail. It'll give you problems. It won't run efficiently.

(02:07:54):
It could even be dangerous. So it's not like an
appliance that you just play. Are you going to have
a don't give it now? You can have a killer
special on some force. I'll find out.

Speaker 4 (02:08:03):
All right, everybody, hold on, We're gonna we got three
lines open. I've got a guy up with a problem
with the freight company.

Speaker 1 (02:08:09):
F two.

Speaker 5 (02:08:09):
You're up next.

Speaker 1 (02:08:15):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only

(02:08:37):
customer when you choose Frank durand the real Estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 5 (02:08:49):
Three three seven.

Speaker 4 (02:08:51):
One three eight two five five three oh three Martino.
By the way, this hour brought to you by Frank
durand the Real Estate Man. How I love thee bob logan.
You know Frank listed my house in Castle Rock and
he came out and said, Hey, we're going to list
it for fifty grand lesson what you think you can

(02:09:11):
sell it for. And of course I just start arguing
with them. Sometimes I think I know everything, And sure
enough I have all the faith in Frank, and I
let him list it for fifty grand lesson I know
I can get for it. And sure enough he created
such a bidding war that was on a Friday, come Monday.

(02:09:31):
Not only did we have almost one hundred thousand people
virtually walk through it with this three D matterhorn walkthrough
thing from all over the country, we had thirty legit
offers in the bidding war. By the time it was done,
he ended up getting me forty grand more than my
exact same model anywhere else in the neighborhood.

Speaker 5 (02:09:51):
Wow. Incredible. No, And it just freaks you out though
that initial You just got to you just got to
give your your faith to him. Trust the experts, right.

Speaker 4 (02:10:00):
Us the expert in speaking of that, he's a man
of faith. He kicks butt, man, he really does. Now
help me out here five too, What is going on
with this freight company? What were you shipping?

Speaker 22 (02:10:13):
I was shipping very unique African handbags by Lee, and
the colors are very unique done in a proprietary manner
by the Indie Unice people that nobody else knows how
to make these colors except for those people.

Speaker 16 (02:10:32):
And we work together because they are my people.

Speaker 5 (02:10:35):
Did they lose it?

Speaker 22 (02:10:36):
So the fred company got the hand boxes of my
handbags from Africa and it variety in Atlanta. So from
Atlanta to Colorado, the guy said that he packed all
ten boxes onto a U haul truck and while he

(02:10:59):
was driving from his area to Derta's cargo that the
view hold back threw open.

Speaker 4 (02:11:06):
Oh my god, he lost Well didn't you have it insured?
There must have been some form of insurance besides like
sixty cents a pound or something absurd? Was there any
insurance policy you took out?

Speaker 22 (02:11:22):
So I don't know if he's insured, But we don't
take insurance on our side. Here, we pay him. We've
been working together for nine years.

Speaker 4 (02:11:34):
Oh wow, So truly the good news is it truly
was an accident. You don't think he was trying to
pull the wool over your eyes. Let me ask you something.
Your business insurance so helped me out with this. I
mean back when I had companies, if someone broke in
and stole computers, or stole tires, or stole any parts
that I had. I had a policy that would step.

Speaker 5 (02:11:54):
In and pay for that. You don't have any kind
of insurance like that.

Speaker 22 (02:12:00):
So I have an insurance, but I don't know if
that insurance applies to the transportation of the product from
Atlanta to Colorado.

Speaker 5 (02:12:09):
Did you own the product?

Speaker 8 (02:12:12):
Yes?

Speaker 5 (02:12:13):
Yes, yeah, if you owned it, I would call up
your broker.

Speaker 4 (02:12:16):
Actually, we could get Brian Burns on hold on a second.
I got a good idea here. What kind of policy
do you have? Do you know what it's referred to?
Because as far as going after the shipper, I assume
you already tried this. You probably said, hey, that was
what is the dollar amount? What would you say those
bags were worth?

Speaker 16 (02:12:36):
So that is high.

Speaker 22 (02:12:37):
It's more than two hundred thousand, and oh my god,
I don't trust it.

Speaker 3 (02:12:44):
Threat for what you?

Speaker 5 (02:12:45):
Wait a minute? Do you have a picture? Can you
send us a picture of some of these bags?

Speaker 22 (02:12:51):
Absolutely? And I have it documented informationally if you if
you don't mind, I could tell you this one the
reason I don't trust him. He wanted me to work
to collaborate with him. I said no, and then he wanted.

Speaker 5 (02:13:04):
On what collaborate with him, how.

Speaker 22 (02:13:08):
Like I would design handbags and he would sell.

Speaker 5 (02:13:11):
Handy to understood he wanted to be cut in on it.

Speaker 3 (02:13:15):
I get it.

Speaker 5 (02:13:16):
So do you think he just stole the bags? Yes,
you really do. Hold on a second. A couple things.

Speaker 4 (02:13:25):
One, I want you to figure out what insurance you have, Kelly,
I want to start tomorrow off with that. In Brian Burns,
I really, And then I want Fa Tou to please
send us a picture of some of these items she's
talking about.

Speaker 5 (02:13:41):
Am I crazy?

Speaker 4 (02:13:42):
Or did she say ten purses and then she valued
him around two hundred thousand dollars for all ten I
mean that's that's twenty thousand bucks apiece. That's a that
that makes Gucci, that makes Gucci and Paris Hilton look cheap.
I mean, like really, that's crazy. I just want to
make sure we have plenty of time with her tomorrow. Hey, Rick,

(02:14:02):
what's your question on roofing.

Speaker 18 (02:14:06):
I was dealing with a roofer and they wanted payment
with my bank account numbers not Yeah, they did say
they'd take a credit card, but they wanted to charge
me three and a quarter percent. I just wanted to
know what your opinion was, given them my routing number
and my bank account.

Speaker 4 (02:14:23):
Numbers, Well, you should just actually transfer to their bank account.
You ask them for theirs. You should be able to
log in and do an ach transfer and pay them
that way or write them a check. I wouldn't give
them my bank account number. I find that back ass
backwards in your situation.

Speaker 18 (02:14:40):
Well, I guess that's apparently maybe that's what they're trying
to do. They have a place for me to log
into their stuff and put in my numbers, so I
should be all right to go ahead and do that.

Speaker 5 (02:14:51):
No, No, Rick, here, here's what I'm saying. Who do
you bank with? What bank is it?

Speaker 18 (02:14:56):
Or with Wells Firego? And this is with Golden Spiper Roofing.

Speaker 4 (02:15:00):
Well, Okay, first of all, I trust Golden Spike, so
I've I've got I trust Spike. I have no problem there.
But in general, when I pay somebody like that, I
would log onto the Wells Fargo portal just like you
would to look at your checking account, and then you
just click on makeing ach payment and then you put
in their information instead of the opposite. I don't like

(02:15:23):
giving people. They're the ones that want to get paid.
I don't know why you wouldn't simply get their account
number and transfer it. Why do you have to give
up the info you follow?

Speaker 5 (02:15:34):
But I'm not.

Speaker 4 (02:15:35):
But even after all that, I still I still trust
the guys at Golden Spike. He's not going to rip
you off by any means. They've been on our referral
list forever. In a day, you got it, Rick, Yeah,
I know that.

Speaker 18 (02:15:47):
Yeah, I just you know, I was like, I was
kind of you know, I like to use my credit
cards so I get my mileage for my flight stuff,
and they're just telling me they're just don't do that unless.

Speaker 5 (02:15:56):
I got it, So I wouldn't pay that either.

Speaker 4 (02:16:01):
Man, I hate these companies that charge percentage, But I
get why. I mean, it's not cheap to process a
credit card.

Speaker 5 (02:16:09):
I get why.

Speaker 4 (02:16:09):
Hey, thanks for that call real quick, Bob Logan. You
guys take credit cards or do you guys charge a
percentage or what?

Speaker 5 (02:16:16):
We do take credit cards and we do not charge
a percentage. Wow, that's unheard. I really understand why companies
would because the fees are high to take a Oh.

Speaker 4 (02:16:25):
My goodness, are they high. I'm thinking of all the
people that pay me monthly. In credit cards. I mean,
it's ridiculous. Thousands upon thousands of dollars in fees and
for you guys, I oh my, I assume you guys
are close to one hundred million a year.

Speaker 5 (02:16:39):
Think of three and a half percent. It's not hard
to it's not hard to jump. But you're the one
that gets to see that line item. I'm sure that
makes you nice and happy. It adds up quick. But yeah,
we try to make it as convenient as we can
for clients. So whether they use a credit card, we
have financing options. Of course, take checks and we still
do those like no intro things. Do you guys have

(02:17:01):
finance companies you work? We do twelve months no interest.
Sometimes the finance companies do a special like eighteen months
twenty four months no interest.

Speaker 4 (02:17:08):
So I'm sure hould on one second, Hey, Kelly, make
sure we get our z on first thing in the
morning to go ahead.

Speaker 2 (02:17:16):
Doc, What do you do with all the points you accumulate?
They go to your account?

Speaker 5 (02:17:20):
No, unfortunately they don't. It's we use a credit back
to the company. Yeah, okay, you can do that. You
can do that. I've got so many travel points just
because you advertising. It's just ridiculous, but.

Speaker 2 (02:17:32):
I have a bunch of them because I was a
sole proprietor.

Speaker 4 (02:17:35):
Yeah, yeah, you just I mean it's very cool, but
I if you add up the benefit of the two percent,
say you get two percent cash back like on a
Spark card or you know, something along those lines, but
when you use the card, it still costs you about
three percent to accept it. I mean it helps a little,
but you know you're still losing money. What special did

(02:17:55):
you come up with quickly?

Speaker 5 (02:17:57):
So for anybody, I would encourage them to go to
a website first and look at our current offers plumb
line service mon dot com. It shows all the current offers.
But we're starting to get super busy for HVAC and
plumbing with a with a spring and summer coming on.
So I'm going to do an electrical one. We got
right now because EV chargers are becoming so popular. Charger

(02:18:19):
an EV charger kind of disco. Usually you get the
the one ten that comes with the car, but it
takes takes a month to charge it. Right, so these
are fast changers. Put in a thirty amp of fifty
amp whatever their boxer hundred and forty volt right yeah,
so uh right, now we're doing a special of two
hundred dollars off. That's it plumb Line Services dock at

(02:18:39):
pump Plumbline Services dot Com. I will double that for
four for Tom Martinez. Yeah, for twour hundred off today
or tomorrow because people here, you know what, call this
week and off four hundred off an EV charger.

Speaker 4 (02:18:53):
If you're one of these poor people out there that
have been plugging into that one ten and waiting forever,
you can get a thirty of forty of fifty am
the two forty volt and it is so much quicker.
We got one and four hundred dollars off right now,
and that's a real deal. If you go to plumbline
Services dot Com, they'll see the two hundred dollars specials
if they mentioned the show double whammy Ye four, I

(02:19:15):
love it. Plumb Line Services dot Com. Everybody hold tight,