The Troubleshooter 6-24-24

Episode Transcript

(00:00):
Yeah, ripped up news. Youneed advice? Who you don't have?
You come running just as fast asyou can. Shooter's gonna help coming man.
This is the Troubleshooter Show now TomMartino, Hello, Tom Martino here,

(00:27):
Welcome to the show. What ishappening in your life? This hour
brought to you by waterproos dot netfor water drinking water at the kitchen Sink
fourteen hundred dollars fully installed. Ilove pure water and if you love your
health, you'll love it too.Three oh three eight six two five five
five four. Speaking of water plumbline services with us today to talk about
plumbing, heating, cooling, electricand trains.'tis the season to be

(00:49):
busy, and I got the predictablecalls from people pissed off that they can't
get an appointment. They named allof my companies and said they're one there.
You know you You tell me tocall these people and I can't get
an appointment. I said, yeah, but I've been telling you that for
months. To go and get yourstuff checked out before we get this heat.
Bob, have you noticed our peoplejust a little anxious now right?

(01:12):
Everyone wants it yesterday when they couldhave done it you had people waiting to
go to homes, Yes, justweeks ago. We talk about this every
time I'm on your show, Tom, And it's just human nature. You
don't wait or you don't People aren'tproactive. They won't maintain their equipment until
something breaks. You know, we'vebeen conditioned, like with automobiles, to

(01:33):
get your oil changed every three thousandmiles. Ninety percent of the problems you
would have found. Ninety percent ofthe problems you would have found. So,
anyway, what do you do ina case like this when somebody calls
no Air? You know, youcan't just put them at the head of
the line. No, I meanwe you know, we have our VIP
program. But outside of that,I mean, we just do the best
we can to get to as manypeople as possible every single day. And

(01:55):
this is happening across the industry.Is not interesting, it's not plumbline,
it's it's the entire industry US acountry. It happens every time, every
season. Anyway, three all threeseven one three talks seven one three eight
two five five. I want totalk to Christopher who called three oh three
Martino, And I want to remindpeople if you call three oh three Martino,
three oh three six two seven eightfour six six. You can leave

(02:15):
a message. We will get backto you. That's our promise to you,
so you don't have to wait.Also, I want to welcome our
Facebook flunkies, but mainly our YouTubemorons. And then all of you who
listen to the downloads, because there'sa ton that download later actually probably doubles
our audience. And welcome. Ifyou're on a treadmill, welcome, work
your ass off. Okay, anyway, let's go to the phones and then

(02:39):
whatever's on your mind. Folks.Now you can call three O three Martino.
Uh, if we're here, it'llcome to us. If not,
voicemail, and then you can alsogo three oh three seven to one three
talks seven one three eight two fivefive. So we'll start off with Christopher
and uh hey Christopher, what's goingon? Fine? So thanks issue.

(03:00):
My girlfriend got a new car inJanuary. All right, okay, what
kind of car. It's a twentythirteen forward. I believe it's an escape.
It's a I'll say she bought anew car for her, but it's
the used car. Okay, yeah, okay, got it. What's going
on? So she noticed a leakin her car, figured it was an

(03:27):
oil leak, called into Should Imention in the dealership? Oh, it
doesn't matter. Yeah, So howmany miles were on this by the way,
I don't remember, Okay, howmany miles? All right? But
the bought it in January and therewas an issue with the battery that needed

(03:53):
to be replaced, and they foughther on that, but eventually they replaced
it. When you say they foughther on it, let me let me
help help sh some light on this. And by the way, Christopher,
I don't know if you're new tothe show now, but what we do
is try to educate those listening aswell. So she buys a car and
there was an issue with a batteryand they fought her. So explain how
that happens. If she's buying acar and there's a battery issue, she

(04:14):
could say I want that battery replacedbefore I buy it, because she obviously
would have had it checked out,they would have found the bad battery and
they would have said, you gota bad battery. She could have made
that a condition of sale, ordid she simply buy it as is and
then went back for the battery andI'm not trying to trick you, by
the way, I'm trying to findout what's going on. Go ahead,

(04:35):
she bought it as is and wentback for the battery, and they said,
hey, you bought it as is, right, yes, okay?
So what happened then? Did theyreplace the battery for her? They did
end up replacing the battery, butit had to be worked out between two
different dealerships because there's a shouldn't therebe an automation forward whatever? So they

(05:01):
didn't Why would the battery have tobe done like that? I don't know.
They okay, but that's good.That's nice of them to do it,
because truly they didn't have to.So anyway, they voluntarily replaced the
battery. And then what what's goingon now? So she had a warranty

(05:23):
under her hold, like a limitedwarranty for several months after the purchase.
Oh okay, so there it didcome Oh it did come with a warranty.
What kind of warranty did it comewith? And Hi, Mark,
I'm sorry I didn't notice you therethere you are, I got your got
you on video? So what's goingSo tell me what happened as far as

(05:46):
the warranty. What kind of warranty? Just the limited warranty for repairs on
the vehicle within the first several monthsafter purchase. Several months. Okay,
uh, okay, I don't thiswas standard with this vehicle or did she
buy that warranty? Can you explain, go ahead, that was standard with

(06:08):
the vehicle and she bought it?Where did she buy it from? Did
you say AutoNation Mark? Do youknow what they're do They have an automatic
warranty on cars, on used cars, they might have like a thirty or
sixty day deal. Yeah, andit's quite limited. But okay, so
keep going here. I'm sorry tointerrupt, but I need to get these

(06:29):
details. They mean a lot Christopherwhen we go to try to help her
out, So keep going. Soessentially right before that expires, she not
this is a leak, figures it'san oil leak, and calls into the
warranty or into the dealership again totry and get that fixed. But because

(06:53):
of the scheduling, they weren't ableto get it in until right after that
warranty expired. Yeah, but doesshe have proof she called in beforehand?
If so, it should be coveredthat. I'm not one hundred percent sure
of Okay, there's a whole bunchwe need to know. Then, I

(07:15):
know there's a whole bunch. Socan we talk to her? And I
don't blame you for not knowing everydetail. You called for help, so
we're going to give you help.Can we talk to her? I can
try to get her on. Thereason I called it instead of her is
because she if she is shy andnot particularly okay, okay, she is

(07:39):
she at a place where it wouldbe possible for her to relate information to
you, as I ask, Yes, I hope not okay, So where
is she? Is she near you? Can we talk? Can we talk
through you? And because I cantell you what we need to know I'm
currently at, where can she okay? Okay? Or how about this?

(08:03):
What if we have deputy doc callher off the air, then she doesn't
have to be nervous. Deputy docsin the studio. We can that we
call our helper's deputies. It's alittle joe carry right, So I mean,
but basically they really do help andwe can find out all the basics.
Because what I want to know isthis, I want to know the

(08:24):
terms of the warranty. I wantto know if and how many miles were
on the car, and what thewarranty covers and what it doesn't cover,
because I'm looking here at Autonation's warrantyand they don't cover much. They don't
cover much, so I don't knowwhat she had go ahead the other things.

(08:46):
I know she also purchased an extendedwarranty. Okay, that's something.
That's something for sure, that's something. So that's what we need to know
all that kind of coverage now.Normally, and they extended warranty on a
used car, just for your edificationhere, they don't cover pre existing conditions.
That's what's odd about it, becausemost everything on a used car is

(09:09):
pre existing. They don't cover thingsthat were wrong when she bought the car.
And they'll argue the leak was there. They'll also argue that it was
normal wear and tear. They don'tcover that. Or they're going to argue
it was a lack of maintenance orprevious owner abuse. They don't cover that.
In essence, a used car warrantycovers manufacturers defects. Now, I

(09:31):
want to ask you something on acar that is a two thousand and thirteen,
so we're talking about seven, eight, nine, ten years almost ten
years old. I mean it's eightyears old seven. So what would be
a manufacturer's defect, Well, thecrank cracks open or there's catastrophic failure.
The reason they do that is becauseit's a money it's a profit center.

(09:56):
These extended warranties on used cars areabsolute ripoffs. So these are things that
unfortunately a lot of people don't knowthem. So what we're gonna do is
investigate it. If you hang onthe line, Kachina here is going to
get your girlfriend's number and have oneof our people call her and try to

(10:18):
gather this information. Doc. You'rethere right, You got it, Tom,
Yeah, let's just see what wecan do to help her. Let's
see if there's anything we can do. There might be, there might be.
We'll see what we can do.I'm Tom Martinez. We got Bob
Logan with us from Plumbline as well. I have a couple of text questions
for him already. Frank Durand thereal estate man is the number one real

(10:41):
estate guy for selling and for gettinggreat prices fast, faster than the market
average, more than the market average, and he will show you what your
house will sell for based on histhirty years of experience, free of charge.
There's no obligation to list. FrankDurand real Estateman dot com three oh
three nine two zero sixteen twenty two. Go with a sure thing Denver's best

(11:09):
rufer Excel Roofing dot com. Youdon't pay a cent until you're content.
Time for an insurance check up free, no obligation. Comparison call Compass Insurance
paying too much your coverage at dozensof insurance companies find out now three all
three seven seven one help. You'llthink you're his only customer when you choose

(11:30):
Frank durand the real estate Man dotcom to list your home with Remax Alliance
three oh three nine two zero sixteentwenty two. Hi Tom martinro here,
Welcome to the show. Three ohthree seven one three talks seven one three
A two five five. So Iwant to talk to Ruby. I don't

(11:54):
have that. Let me look atthis email. But Ruby's calling about a
call here, and it was herson bought a twenty nineteen Honda, put
five thousand dollars down, financed it. Now falor Honda is telling him he
needs to bring the car back.And I said wait a minute, there's

(12:16):
so many questions unanswered, like wasit a final contract? Why do they
want him to bring it back?Now? Many times, let me explain
some tricks that dealers do. Andthis is universal. I'm not saying they
all do it. I'm saying it'suniversal. When they do do it,
they write down on a contract conditionsthat the buyer likes, the payment,

(12:39):
the interest rate, the terms andconditions, and then they hand the keys
to them and they drive off.Then it's what we call the callback.
Mark explained the callback. They tellyou you don't have financing. You know

(13:01):
what I'm finding though, is moreand more dealers aren't doing that. They're
not, but there's no doubt itstill happens. But they call you back
up and say, hey, thatinterest rate we promised you you no longer
qualified, or or they're trying togive them, or your credit or your
young dame wasn't good. Something goesawry. Now here's what we have done

(13:24):
in the past. As Mark willtell you, many times they say,
well, it says right here thatthis contract is not complete until it's approved
by the finance company. And itdoes say that many times. However,
it doesn't say it the right way. It should say this contract is contingent

(13:50):
upon a finance company giving final approvalfor a loan and funding the car.
But it doesn't say anything. Whatit says was it's not final until approval.
Now, I have argued in thepast successfully where they put down a
payment, let's say three hundred amonth in interest rate whatever, I have
argued that the dealer, because thedealer will put itself down as the lender

(14:16):
on the contract and it will saythat you have a certain payment a certain
interest rate. They do a fulltruth in lending and the statement, and
then they give you the keys andyou drive away. And that is my
contention that they have approved you,and they are the finance company and they

(14:39):
must accept those payments and do itor find you a similar loan. What
they should what they really mean todo is they're being an officer or an
agent of the lender. And whatthey really mean to say is this,
Okay, we have your information,We are an agent and will try to
sell this loan. If we can'tsell it, the contract is null and

(15:05):
void. And in that case theycan't charge him a penalty for keeping the
car while they shop the loan.I am telling you that dealers are still
doing it wrong on the disclosures.They are an agent of the lender and
their disclosure should say we this contractis contingent upon us selling this loan,

(15:33):
but they don't say that. Theysay it's contingent upon approval. And they're
stupid. They're stupid, their attorneysare stupid. The industry is stupid.
It's just they're doing it because they'regetting away with it, and not enough
customers are suing because if they sued, they would win. And again,

(15:56):
as Mark said, it's not asprevalent as it used to be, but
those contracts are still the same andthey still leave themselves and out. Now
I'm not sure if that's what happenedin this case, but I asked Ruby
to find out a lot more informationfor me. What did you find out?
Ruby? With Fowler? By theway, Fowler is no great dealership.

(16:17):
They suck pretty much. We've gottenover the years many complaints. So
they're in Longmont right, yes,And just for those listening, I'm going
to make a blanket statement, moreproblems come out of Longmont and Greeley and
Weld County than the entire metro areanow think about this. Add all the

(16:38):
dealers together in the Denver metro area, and then add the dealers together in
Weld County, Greeley, and Longmont, and we get more complaints out of
Well County, Greeley and Longmont thanwe do out of the entire metro area.
Now, how is that even possible? It must tell you that they
breed bad car dealer. What happened? So on a couple of weeks ago,

(17:03):
they called David, they found himon the internet, came and picked
him up in Forore Colin, drovehim back, picked him out of car.
He got the pilot, signed thecontract which I sent you. Then
some time went by and then theydid the callback and said that contract didn't
go well. They didn't say that. They just said that they could save

(17:26):
him a dollar and to come backand sign a new contract. And he
didn't think that that sounded right becausethey wait, they didn't say they can
no, no, they didn't saythey could save them a dollar. Come
on, They told him to comeback because they could save them one dollar,
and so oh, come on,okay, go ahead. Yeah.
But so anyways, we were like, that doesn't sound right, we don't

(17:49):
want it. We so Friday,after I talked to you, you gave
me the confidence. We took thatHonda back. Chris, the guy that
was really rude, in a jerkand said that the money coming back was
not going to be an option,slid back to his office and Jason came
out, who was friendly and smooththings over, and said that they would

(18:14):
get all of his money back,and they went charge him for financing our
proseas or for mileage, and theyjust gave him and we couldn't get a
checked that night. So they gavehim an email saying that they promised to
return his money in thirty days,and I uploaded that, so I'm hoping
that that's good enough. Yeah,that's what I'm looking at right now.

(18:34):
Now just by the way, fromwhat I can see, I didn't get
to the finance part. Oh okay, American Honda Finance Corp. And then
this is the application. Your sonis David, right, yep, okay.
I looked at this and it's allof this I have read I received.
And then it says retail installment.This is the truth in lending statement

(18:59):
that they're required to give. Hehas an interest rate, he has everything,
his payment, everything's spelled out,and it has here, okay,
all that he signed it, andthen it has here everything, and then
it says co byer seller must besigned by an authorized representative of the seller.

(19:22):
They signed it this guy named John, and nowhere is there a contingency
here. They financed that car.They just didn't like the idea, so
they thought you were stupid. Theywere going to try to pull a fast
one. Now, listen, wegot to ride this like a wild pony.
They got they got to return thatmoney. Okay, and I think
they knew they knew you. Youmentioned us, right, Oh yeah,

(19:47):
so they totally were rude to me. And of course I started sing around
Tom Martino's appointment ten A and Monday, and then everything changed. Okay,
you stay in touch with us,sister, okay, because we'll be right
there with you in a month fromnow. Can I call you? You
know, I want you to callme, like in twenty days. Okay,

(20:11):
I'm marking this pending. They holdon. I'm putting it down.
They promised to refund all money.Okay, so I put that down.
I have a note, I haveyour name. I'll be able to look
it up. And right now,what I'm going to do is I know
it's you know it's qualified. HaveI ever done a Channon a qualified dinger?

(20:36):
I'm going to do one a qualifieddinger. Come on, bro,
I can do it because it's partiallyfor a partial success. She scared them
there? Okay, Ruby, thanksfor the follow up. Stay in touch
with us. You know you gotus behind you. These people are as
I said. We'll leave it atthat. People just remember what I said

(21:00):
about Weld counting Longmont greatly. Ihave no idea why Mark. Isn't it
weird though? How many bad dealersare there? And I mean, what
the hell do they think people upthere are stupid? Do they think people
up there are stupid? Maybe?Maybe? I don't know. Rick says

(21:22):
he's got a medical issue. Benwants to talk about something called impact Energy.
I think that's whatever. Okay,that might be a company, a
utility company, Bob logan. Isit true? Somebody wants to know that
for every retiring technic, for everytwo technicians that retire, No, for
every five technicians that retire in theHVAC industry, there are only two to

(21:48):
replace them. Is that possible?Yeah, I've heard varying statistics, but
plumbers, electricians, hvacy, technicians, any of the trades, welder's mechanics,
the case. I mean, we'vegot a lot of boomers starting to
retire, and you know, Idon't know if it's because of an education
system or why, but there's justnot as much they don't know. They

(22:08):
want to they want they all wantto go to college and be educated,
which is fine, but they feellike these services of positions are not careers.
Can you explain roughly in the industry. I'm not asking you to spill
any beans about any particular company.What's the range of salary for an excellent
tech or plumber or hvac What isthe range? Listen to this people,

(22:30):
Yeah, it's you know, it'sgonna I would say for an average technician
eighty to one hundred thousand. Forsomeone who's got a you know, master
journeyman that's motivated, very efficient,motivated. You know, it's it's not
uncommon Tom for them to make onehundred and fifty to two hundred thousand dollars.
Do you hear this? Do youhear this? One hundred and fifty

(22:52):
to two hundred grand for somebody qualifiedand that doesn't by the way, necessarily
mean sales. It means lack ofcomplaints, follow up, it means good
reviews. It means somebody who's goldenwhen they step into your home. Yeah,
and that's what you want. Bythe way, you know, I'm
not saying that that you don't wantthat. You do want qualified people who

(23:14):
are good and well paid. Andby the way, if your kids are
looking at industries, there's nothing wrongwith trades. We have more coming up.
Go with a sure thing Denver's Bestroofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,

(23:40):
no obligation. In comparison, callCompass Insurance paying too much your coverage
at dozens of insurance companies find outnow three o three seven to seven to
one help. You'll think you're hisonly customer when you choose Frank durand the
real estate Man dot com to listyour home with Remax Alliance three three nine
two zero sixteen twenty two. HiTom Martino, your troubleshooter three oh three

(24:07):
seven one three talk three oh threeseven one three eight two five five Denver
Regen dot com. They are doingstem cell treatments for hair replacement. They
also do weight loss at two hundredand fifty a month for the semiglue tide
compounded Denverregen dot com. Rick hasa medical issue, he says, Rick,
what's going on with you? Hi? Rick? Hi? Tom?

(24:30):
What's happening? Man? Oh man? So, all of a sudden I
had to going for like a spinesurgery back in twenty two. Oh well
was wrong? Man? Well?My spine a compressed and all the nerves
started getting pinched. Was that outof age or was that out of abuse

(24:51):
or an accident or what? Idon't know exactly. And this was this
was in twenty twenty two. Yes, was it called decompression surgery? No,
they had some technical term for it. Was it a fusion? I'm
just curious. It is affusion?Yeah, unfortunately, Oh my god,

(25:12):
that's a terrible thing. Okay,so what happened? Then it hurts?
So anyway, time comes after awhile down the road, all of a
sudden, I get to where Signea, Medicare can't decide who is primary for
my insurance? You have Medicare?So how old are you both? I'm

(25:36):
sixty six? Now were you onMedicare when this happened. Yes, okay,
did you take EARL? Okay?So, okay, so you were
on Medicare and you will have SIGNAAnd is SIGNA your supplement if you're if
you're calling supplement primary or no.What I'm saying is this, why did

(25:57):
you have SIGNA if you're were onMedicare? Well, I'll just start there.
Well, yeah, we'll go backa little bit further. But you
you had to buy SIGNA. Itdoesn't just automatically show up. So when
you went on Medicare, did youbuy a It's called a supplement. Many
people have Medicare and then they havea supplement. Is that what the SIGNA

(26:21):
was? Oh? No, SoI was on my wife's insurance to start
with, okay, and that's theSIGNA one. Yes, okay, I
got that. And then yeah,okay, yeah, so so she was
working right, yes, and shestill is and still has the same insurance.
Got it? And now at thetime you were under them plus on

(26:45):
Medicare, yes, okay, yeah, and then they got to where they
couldn't decide who was primary. Sothen so what happened? Oh, they're
telling me that we're going to sendme a bill for they sent me a
bill for five hundred and thirty fivethousand and some change. You know,

(27:07):
yeah, well you're not going topay that. You're not going to pay
it. It's not even going toshow up on credit anymore. I mean,
they're not going to do anything.I mean, so I know you
want to clear it up, butthat's all just smoking mirrors right now.
You're not going to be responsible forthat. There might be a copy.
I don't know what you had withSIGNA, but and I we need to
call our expert on health insurance rightnow. I wish he would have been

(27:29):
on, but we didn't know whatthis was about. So hold on,
let's just we're going to get Integron. I need to ask them a question
on who takes primary, so that'sa good question. Hang on. Three
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(27:52):
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(28:22):
You don't pay a cent until you'recontent. Wait time for an insurance
check up free, no obligation.In comparison, call Compass Insurance paying too
much your coverage at dozens of insurancecompanies find out now three oh three seven
to seven to one help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance

(28:45):
three oh three nine two zero sixteentwenty two. I'm Tom Martine here.
Brick has a medical issue and we'rewe have in teg around right now to
get this done. Hey, JohnJones Junior. He's with Integra Insurance.
There are health insurance experts, John. We have this often where a guy

(29:10):
is married to a woman who's stillworking, or a woman's married to guys
to you know where they're on Medicare, but they're also covered by their spouse's
employment health insurance, and that wasthe case. That was the case with
Rick. He had SIGNA, Hiswife's coverage was SIGNA at work, and

(29:32):
he was on Medicare. He hadmajor back surgery, and what happened was
they could not figure out, accordingto him, who was primary, so
neither of them paid, and hewas billed five hundred thousand dollars. This
I don't think you'll ever have topay that in a million years. But
what happens when you have employment coverageas a spouse and you have Medicare,

(29:57):
well, I mean whether it spouseor you're the employee, it's it's pretty
much the or the same. Itdepends on the side of the employer.
If you're less than twenty employees,you need to be on Medicare, and
Medicare is going to pay first,and the insurance company may not pay at
all. If you are over anemployment that's over twenty employees, well then

(30:22):
your employee plan pays first and Medicareis going to Medicare is going to coordinate
with that. Now, Rick,your wife's company, how big is it?
Excuse me, you cut out rightat the last moment there. How
big is your wife's Did you hearwhat he said? By the way,
Oh yes, I did. So. How big is your wife's company?

(30:44):
How many employees? It's large,it's it's way over it's way over one
hundred. Okay, So there thatcoverage SIGNA coverage would be primary. I
can't make them agree with that.So now, what reason do they give

(31:07):
that they're not primary? What reasonyou were on the plan as a as
a dependent? Is that or whateverthey call it? You were on the
plan as a spouse? Yes?And what reason did they give for rejecting
the claim? They've had multiple reasonsnow. One of them has been that
you know that. The other onewas primary, that Medicare is primary.

(31:32):
They said there's been a role change. They said it's been because we're common
law married. They said it's beenOh, I forget what else they've said?
What do they mean? Okay,so common law Marria should have nothing
to do with it. What aboutwhat about the coverage itself? Did they
get pre approval? Yes, theyshould have, I mean as far as

(31:56):
I know that. Well, didyou check with the provider to see they
got pre approval? Well? WhenI did it? Before I did it,
I asked him if they did,and they said, yes, John,
what would you do in this case? He's he's sitting on a five
hundred thousand dollars bill, actually eighthundred thousand. They're closer to eight hundred
thousands. Okay, another one,and they're they're hounding me too because what's

(32:19):
another three hundred grand? So he'sthe eight hundred thousand in the whole.
Yeah. How long you been goingback and forth with this? Do you
have a credit card you can putit on anyway? Good? John,
go ahead, I'm sorry. SoI've been dealing with it for a while.
At first. It started off,Oh, the surgery was in twenty
twenty two, John, what wouldyou do and sign SIGNA? You got

(32:42):
prioritization, I mean it went throughthe health insurance I got, you were
pre pre authorized for it. Iwould. I don't know if he has
I don't know if he really wasthat. If you've adopted other steps,
I would if I would head tothe Division of Insurance, Color other division
of insurance, the DUI if signa, Uh, is it not paying any
to me? It sounds like theyshould be your your primary payer on this.

(33:07):
Yeah, Well I'm happy if youwant to, you know, call
back in and get the guy.I can get us some more information and
we can yeah, get you getyou. Can you send some Can you
send us some of the rejection lettersthat we can pass on to John.
I have some letters and uh yeah, can you pass them on to us?

(33:30):
I have some pastrumentation and me callingthem and but you need to help.
You need to call your health careprovider right and you need to ask
specifically about the pre authorization, whenit was obtained, on what date and
time they have a record of it. Okay, that's first. Then give

(33:52):
us your rejection letters, Kachina,give him an email and then we'll get
it over to John I. TomMartino, thank you, and Teger Insurance
at three oh three four sixty sixfifty five hundred. They're great for health
insurance and to help you out.We have more coming up on the Troubleshooter
Show with plumbline services and more.Don't forget. You can call right now

(34:15):
three oh three Martino. Go witha sure thing Denver's Best roofer Excel roofing
dot com. You don't pay acent until you're content. Time for an
insurance check up free, no obligationin comparison. Call Compass insurance paying too
much your coverage at dozens of insurancecompanies. Find out now three oh three

(34:38):
seven seven to one help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotCom to list your home with Remax Alliance
three oh three nine two zero sixteentwenty two news. What advice, Well,

(35:00):
you don't have the come run injust as fast as we can.
Shooter's gonna help. Come man,This is the Troubleshooter Show. No Tom
Martino, Hi, Tom Martino herethree O three seven one three talk three

(35:21):
oh three seven one three eight twofive five. Welcome to the show.
We are here to help you,and remember this. One Clear Choice Garage
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(35:45):
in all of that. That isone Clear Choice Doors dot Com. All
of the prices there one Clear ChoiceDoors dot Com. Okay, Now,
Ben wants to talk about impact Energy. I have plumb line services with us
as well. Bob Logan is inthe house. Uh, we're talking about

(36:07):
any number of things now, Ben, what is Impact Energy? Talk to
me about that. Sure. Sothey're a solar company and they sold me
on getting solar just before I wenton vacation. Okay, and when I
when I got back, I'd donemy research while I was on vacation and
decided the wrong time to do thatis after my field. Okay, go

(36:29):
ahead. Yeah, so I didresearch after you You actually signed a contract
and then went on vacation. Didthe research then while they were working or
what? Tell me about that part? So we had we had talked with
them and and they they got meto agree. The guy leaves my house.
So you did sign it. I'mtrying, I'm trying to figure this

(36:51):
out. You did sign a contractwith the Okay? Good? I mean
not doing an agreement. It doesn'tsay contract. It's called agreement, That's
what it is. So yes,yes, signed a contract. And what's
the name is Impact and and okay, so go on with your story.
Then. So they had done thesite survey and I called the guy to

(37:14):
say, hey, when what dowe hear back? Because I had understood
I could cancel before they heard backfrom the site survey. Now, where
did you get that? Where didyou get the impression you could cancel?
I'm just trying to get all thisstraight. Where did you get I had
gotten the impression from the sales guy, the impression? What does that mean?
I don't know what that means.Does he say, by the way,
when you sign this, you'll beable to cancel. So he had

(37:37):
told me that I had the opportunityto cancel. I thought he had said
up until the site survey comes back. His contention is up until the site
survey happens. Well, the pointis, you have no right unless it's
in the contract. So if they'regiving you any what go ahead. So

(37:58):
the cancelation policy in the track givesme three days. Yeah, because it
was signed in your home, youhave three days under federal law. So
you didn't do that. After threedays, I'm liable for the costs and
curved up until the date of cancelation. Okay. So they send me an
invoice. According to them, theyhad completed the site survey, and so

(38:23):
they're invoicing me for thirty four hundreddollars, which I don't have. And
what's suspicious to me is I hadbeen checking in with the sales guy from
the day of the site survey onwardto find out if the site survey come
back, and I canceled with themthe day after the site survey. He

(38:44):
calls me Thursday morning and goes,sorry, dude, site survey came back.
And so here's all these costs andwhat is a site survey? So
they send a guy out to checkmy roof electrical and walk the site,
you know, the up on theroof, make sure everything's going to support
the solar panels, that the electricalsystem is going to be. Is that

(39:07):
all you're being charged for? Isthe site survey? Or is there some
kind of penalty in there? Oh? No, they're not charging me a
penalty. But they're claiming that theyhad a master electrician to a product review
and approval. They're claiming a projectmanager engineering fulfillment. Okay, Ben,
the softwokay charges, Ben, Thecontract is going to rule. Okay,

(39:29):
not your impressions. So let's let'sstick with the contract now. And these
charges here's what matters if they wereincurred or not. If that's what the
contract says. But I want toask another question, why did you cancel
them? I don't know anything aboutimpact, but if they're like ninety percent
of all of them, they're justclowns and all they are is a marketing

(39:52):
company. But I don't know anythingabout specifically impact, So I want you
to tell me about impact and whyyou canceled. So there's nothing that I
can cite about impact themselves. Itwas more talking to my insurance and finding
out the cost of you know,having insurance for the panels, talking to

(40:15):
my tax advisor on the tax creditand how that pans out. Well,
tell me what you found out.What did you find out? Well,
so my insurance would increase at leasttwenty to thirty bucks a month really to
cover the panels. Okay. Bythe way, I'd like to ask Compass.
I want to ask Compass Insurance aboutthat in general, because that's something

(40:38):
I've never considered before. That's areally good point you bring up. I've
never actually considered that before. Couldyou call Compass and we'll get a quick
comment on that. I'd love tofind out. Good, keep going.
What else? Okay? And thenthe tax credit, there's a lot of
so my tax accountant said, well, it kind of depends on where your

(40:59):
income ends up falling. And ifyou're below the tax credit, there's like
a threshold that if you're below it, you don't get it at all,
which I'm thankfully not below it.But if it's more than your tax your
tax yeah, ability for the year, right, roll, one of them
rolls, and there's another one thatdoesn't roll, and so, but it
still is a credit. You stillget You still get the credit. Though

(41:21):
there is a credit. Yes,you still get a credit. It's just
not necessarily as much as they as. But Ben, Ben that that's not
that's truly on you though, Man, that's I you except that, okay,
and so is the other part.I mean, I'm not looking.
I'm not sticking up for impact.I don't know these guys. I don't
like solar companies in general. Idon't like them. I think they're all

(41:42):
most of them are all crookage,and most of them are all clowns.
But you did sign a contract.You had three days. Now you've found
problems. You wanted to get out, and they're saying they incurred costs.
So I was trying to find anotherreason you could get out. I'm wondering.
I'm wondering now if you how muchwas the system going to cost uh

(42:05):
forty six and sixty dollars thirty fourcents? And how much did you have
to go out of pocket? Soit would be somewhere in the range of
two hundred a month. See,you wouldn't have to do any upfront,
hold on, you wouldn't have todo any upfront with me? No,

(42:29):
okay, so two hundred a month? And what would you say did they
say? According to them, itwould replace my bill during the summer and
potentially more, such that I reallyshould end up having almost zero electrical bill.
Well, it gave me my fullelectrical bill, right, and what

(42:52):
is your full electrical bill? Itaverages around one sixty a month? So
why would you sign that? Whywould you pay two hundred a month to
save one sixty? That does makesense? Why would you do that?
I don't I don't have a goodexplanation. The only thing I can click

(43:14):
for the planet. And more timethan I thought I was Yeah, you
had to have been. They showedyou that you were going to pay two
hundred a month and save at themost one sixty, So you would enter
into a contract with a forty dollarsdeficit from day one. Yeah, and

(43:35):
you willingly signed it. Wow,Holy crap. I mean that's a really
that's a bad company. I mean, why the hell what are they selling?
What was their idea that? Howdoes anyone sign a contract like that?
Well, they claim that the paymentcomes down with the tax credits,
and you know, they try tomake it sound like it's gonna you know,

(44:00):
it's going to benefit and it's goingto turn in How many years would
you make this payment? Twenty five? Twenty five? Yeah? Okay,
so now you're facing how much ofa cancelation? Thirty sorry, three three

(44:21):
hundred and sixty seven dollars? Andwhat do they say they're going to do?
You don't pay it. They haven'texactly told me, but they give
me thirty days. There's only onething I can tell you. Okay,
they claim to do all of this. Therefore, it's your property. The
site survey, the electrical report,everything is your property. Tell them,

(44:43):
you tell them you want to seeit before you pay for it. Okay,
tell them you want to see eachand every detail before you commit to
paying for it. Don't stay payingfor it, but commit to paying for
it. So you're not buying iton their word. You want to see
it. You don't have to geta copy of it. You just want
to see You want to see youraddress. You want to talk to the

(45:05):
engineer, you want to talk tothe electrician and verify it. It's just
good business. Okay, Let's seewhat they do, and then I want
you to call us back. Iwant to because really and truly, if
they did incur costs in the contractsays you pay for the cost, you
pay for the cost. But ifyou get that stuff, you may be

(45:28):
able to use it for a goodcompany, and that good company might really
truly save you money. At leastit's not going to be all deficit.
You know what I'm saying. I'msaying that there's a possibility that if you
get a new system from a goodcompany and you get a finance and you
can pay off that thirty four hundred. I'm not suggesting that's what we're going

(45:52):
to do, but let's look fora way out of this. Yeah,
it sucks, man, it reallydoes. I want to talk to you.
I want to know, so callme back and let me know what
you find. Jeremy is with CompassInsurance Group, And by the way,
Compass does free insurance checkups for theasking meaning what you're paying, do you
have to pay? Are you overpaying? Are you underinsured? Are you over

(46:15):
insured? Do you have adequate insurance? It's all free and it's honest to
God true and the math says itall three oh three nine nine six nine
thousand. Jeremy, question, Yeah, I was just told this guy said
when he called this homeowner's insurance,they said, if he gets a solar
system, he's going to be payingthirty or forty dollars more a month because

(46:35):
of the solar system coverage. Inever heard of that, Okay, Jeremy,
I mean that's a little higher thanwe see there are. We have
a couple companies, and I knowthere's some others out there that charge for
solar. And the big reason forthat is the past every policy, the
cost to remove them and reinstall themis included in your policy when you have

(47:00):
claim. So I think companies arestarting to see that people with solar are
going to have a lot more payoutbecause of that removal and installation. If
you add solar, do you haveto tell your insurance company in order to
have coverage on it? Then youcould. I mean, there are certainly

(47:20):
companies out there who have probably goneas far as to say, we need
to be aware for that removal andinstallation that you have coverage. Most of
our companies at this point aren't chargingfor it, so it's not as big
of an issue on our end.But if you have solar, you should
let your insurance carrier know because thatremoval and installation, you really want to

(47:45):
make sure you have that covered.Well, thank you because that sheds light
on it. But you don't thinkit'll be thirty bucks a month, right?
No? I mean the one wehave that charges for it. I
mean it might be fifty bucks ayear. It's not significant. Bye.

(48:07):
This is a case where I'm okay, I get where they're coming from,
because there is a pretty inherent costin addition to just replacing the root.
Can you remove and reinstall it?Yeah? Okay, thank you, Jeremy.
I appreciate the information. Uh CompassInsurance Group. And that's three O
three nine ninety six nine thousand morecoming up. Go with a sure thing

(48:35):
Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're
content. Time for an insurance checkup free, no obligation. In comparison,
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find out now three oh three sevenseven to one help. You'll think you're
his only customer when you choose Frankdurand the real estate man dot com to

(48:58):
list your home with Max Alliance threeall three nine two zero sixteen twenty two.
Oh boy, do I have aloaded question. Somebody wants to know
what's a good price for furnace andair? My god, I mean,
I hate these calls, but wegot to take them. We got to
confront them. I mean, becausethere really are prices out there, and

(49:22):
everybody's going to find them out now. I would be very, very suspicious
the prices that are too low ortoo high. But let's talk about ranges.
Let's talk about regular efficiency, let'stalk about high efficiency. But there's
another question first before we get toprice. This guy's got a ten year
old furnace, he needs air.They're recommending to do both. What where

(49:45):
do you stand, Bob? Ingeneral, in the industry, where do
we stand on them? You know, typically, especially some ten years old,
I'd recommend replacing both because most ofthe systems most well almost all the
systems these are communicating, so theycommunicate the furnace and the air conditioning system
and work together. Now, youcan put a new air conditioning unit on

(50:08):
an older furnace, but I wouldn'trecommend it because you're just gonna end up
replacing it. And here's the thing, the installation costs. When you do
them separately, you're basically doubling theinstallation costs. And so if you put
a new air conditioner on a yearlater, the furnace goes out, it's
going to cost you a ton ofmoney. And the installation is a big,

(50:29):
big part of the cost. Soanyway, especially on a ten year
old furnace, I would just replacethem both. Now, price ranges,
let's price range. I mean,okay, let me ask you a question.
How much how much does a newcar cost? Tom? Okay,
I mean, that's how much doesa new car cost? So I can
tell you. I can tell youthat new cars cost anywhere from twenty two

(50:52):
thousand to two hundred I mean,for normal people, from twenty two thousand
to ninety thousand. And that's fornormal people. Yeah, So well,
what I mean is when you goextreme because you can get a you can
get a Bentley for four hundred thousand. I hear what you're saying, but
but so first air conditioning systems arethe same way model. Well, let's

(51:13):
talk about reality reality in the Marktreality. There's got to be a price
a reality you're looking for and I'mnot asking that's very full system? Yeah,
full system, you know, efficient, eighty percent efficient, fifteen to
eighteen thousand if you're if you're sayingthat's the low end, fifteen grand right
now for a full system? Yeah? Okay. And and now here's the

(51:36):
thing too, you can buy thebest equipment. When you can buy the
best equipment money, still, youhave a shlock install it for you.
It's it's probably going to be unsafe, and it's not going to run efficiently.
It's not going to last as long. So you think you're saving a
lot of money, and a fewersdown the road, you're going to regret
that decision for fifteen for both heatingthat for both fifteen? Would you say

(52:05):
that's normal on the low end?So that's normal? Wow? And what
was that ten years ago, Bob? Ten years ago? Is you know
ninety nine? Yeah, nine toten thousand, isn't it crazy? And
to go back to a car example, I mean it's jumped up, you
know, jumped up a lot thelast three four years since COVID. Just

(52:27):
like you said, on cars though, you could buy a little Hondai accident
for eleven twelve grand brand new tenyears ago. Now they're twenty. Yes,
exactly, everything's gone up, unfortunately, but again thanks by scenery conditioning
systems. It's so different. Imean, you're not driving a car off
a lot. It's not like arefrigerator that you're taking home and plugging into
the wall. If the installation isnot done right, you are wasting your

(52:49):
money. I don't care what youbuy or who you buy it from.
Now, there's some really good companiesoutside of plumb Line that do an exceptional
job, but the majority of themhave no business installing furnace and our conditioning
systems. Time and time and timeagain, we get calls for people saying,
we just had this installed, it'snot working. We can't get a
hold of the guy. They're notstanding behind their warranties, and we basically

(53:15):
got to uninstall the entire thing andreinstall it. Hey, hey Bob on
the efficiency common occurrence on the efficiencyquestion, Let's say fifteen thousand for that
eighty percent, and then I'm justthrowing a number out there. But twenty
thousand, first, say, aninety five percent or whatever is close to
their What what is the highest efficiency? Yeah? Yeah, what is it?

(53:37):
What is the difference? You meanthe well highest efficiency ninety eight percent
right now is and and for peoplewho don't understand what what that means is
is if you look at an eightypercent furnace, basically, for every dollar
you spend on energy, twenty centsis going out the chimney. Twenty cents
is being wasted on that dollar fora ninety Now, this is what Copilot

(53:58):
says. Listen to that. Listento Copilot. Oh that's just a scene.
Never mind for ninety five percent,never mind, they just said,
I mean I wanted to know completesystem. Okay, never mind. Are
you looking at prices there? Yeah? I just want to see what what
AI does artificial Like you said,you know, I think when you're looking

(54:20):
at the Denver Denver metro market forCollins, you know that that area fifteen
to eighteen for an eighty percent fullsystem, and they could be higher than
that for an eighty percent or twoor you know, you're looking at twenty
five to thirty for a for aninety five percent. Okay, okay,
I'm asking. I just want toknow because people are going to do this,

(54:43):
and so they don't even answer.They don't even answer. They're saying,
okay, they're saying, in twentytwenty four, just the air conditioner
is anywhere, just the air conditioner. The average costs across the market for
in twenty twenty four so far hasbeen for the air conditioner sixty five hundred

(55:07):
to twelve thousand. So that's inline with what you're saying. Yeah,
you know, I think for youknow, we we rarely just do an
air conditioner. But yeah, butanyway around the ten thousand mark. Well,
quick though, how much more isthat high efficiency? Roughly five grand
more? I can't get an answerout of here. But what what Okay,

(55:28):
let's just take a furnace installation,same house. Just pick a house,
like a three thousand What is atwenty five hundred square foot house.
A furnace that's eighty percent and afurnace that's ninety eight percent. Just a
furnace. Yeah, no, no, no, the systems. But the
system, what would be the differencein price? Do you think how much
can it vary? Uh? Typicallythirty percent? Oh, okay, twenty

(55:52):
you say it depends on the housetoo, right, right, depends on
the house, the usage, Andthat's where you know higher efficiency systems,
yes, or for the environment inColorado, because our gas prices are so
low compared to a lot of otherparts of the country. Typically people will
not kind of like the solo guy. You know, you're not going to
see huge tremendous savings on your energybills that they're going to justify the cost.

(56:17):
But they're typically quieter. You know, they've got modulating systems. So
say they're not. Yeah, butthere are sometimes that absolutely saves your money.
Oh oh, it'll definitely save youmoney. Just but if that's the
only reason you're upgrading is to tryto overcome those cost savings, you're probably

(56:37):
not going to do it. There'sa lot of other reasons to Okay,
higher efficiencies. Okay, now,Jason, Wait, wait, wait,
I sid one more question on thatstuff, Bob. So, if your
house is old, built in theseventies or eighties, even if you've got
a ninety eight percent er, Imean a big deal. If you've got
crappy windows and everything else, it'snot going to matter. Right, That's

(56:59):
exactly actly right. And the realityis, especially if you're looking at a
really old house, you know,because you on a higher efficiency system,
they vent differently, you know,so if you're going through finished basements and
things like that, you know,I've got I've got eighty percenters in my
house. There's there's nothing wrong withan eighty percenter. I've also got you

(57:21):
know, am I And that wasmy last house that the house I have
now has has the newer assistance.But there's nothing wrong with an eighty percent
furnace. We have more coming up. And I have to tell you something,
man, We got to get usedto something, and that is everything.
And it's not just Biden. Iknow, I heard your little snide,

(57:42):
remarked Mark. And by the way, I'm not sticking up for I'm
just saying it's not just him.This has been happening over the last ten,
twelve, fifteen years. Oh,COVID was COVID made it crazy?
Man? I mean we are thesupply chain issues. Okay. By the
way, speaking of energy, probid energy, one of the solar providers.
We believe in probid energy for salesinslation service. They're good people,

(58:05):
including commercial systems. Probid Energy dotcom. Go with a sure thing Denver's
best roofer Excel Roofing dot com.You don't pay a cent until you're content.
Time for an insurance checkup free,no obligation. In comparison, call

(58:25):
Compass Insurance paying too much your coverageat dozens of insurance companies find out now
three O three seven seven to one. Help. You'll think you're his only
customer when you choose Frank durand thereal estate Man dot com to list your
home with Remax Alliance three oh threenine two zero sixteen twenty two. Shannon,
Get get Ryan to get on themicrophone right now. Let me see

(58:49):
if I can find him. Hangon, Get them guys right there,
Get them. I'm right here,Ryan. Where'd you get that voice?
You a bastard? The good Lordand I had a reverend actually, uh,
pull me aside after a cross countryrace and say, son, God
gave you a gift and he intendsfor you to use it so for you.
Really, No, you really havea nice, nice voice, and

(59:10):
that's cool. I'm not jealous oranything. I just don't want you coming
on the show much. Okay,anyway, all right, thank you.
That's Ryan Shuling by the way,and he's on the air right after me.
Cool guy. And we interviewed dondon McLean together, and then I
was just joking about how I cuthim out when I posted it on social
and then he was kind enough toplay the whole thing on his show,

(59:30):
including me. But anyway, sothree oh three seven one three talk seven
one three eight two five five.Let's go to the phones. Jason,
go ahead, you have another question. Let me take you real quick.
Here, go ahead, Jason.We were talking, by the way.
Uh wait, wait, wait,which one was Jason again? I'm sorry,
I'm sure. Don't call me JoeBiden. What's that Hi? How

(59:52):
you doing? Oh? You havea business question. I never did take
Hello, thank you for taking thecall. Yes, sir, I never
did take your call. Go ahead, Jason. Question. I'm a licensed
winemaker in the state of Colorado,and the State of Colorado holds a Governor's
Cup wine making competitions for commercial wineries, and the rules in rags just came

(01:00:16):
out and the window to enter beginsin July and ends in August. Now
I've combed over these rules and ragsand they are very ambiguous. The rules
and rags qualify my winery, butalso disqualify my winery. Can you give
me the example, Give me theexample of what you're talking Give me the

(01:00:37):
example. Okay, okay. Sothe language says right in the first paragraph,
all commercial wineries are eligible. Thenit says in another paragraph, here
are the minimum requirements. I meetthe minimum requirements. But then they don't

(01:00:58):
specify in the minimum reques vironments,for example, to bring ten cases of
wine for each entry to the event, and then it says for wine made
in fifty case productions. My wholeproduction is fifty cases. So the governor
and the Department of ag or writingthis language, and our governor everyone knows

(01:01:23):
he's a dei governor. This isnot an inclusive competition. And the reason
why it interests me to enter isbecause I'm new to the business and there's
a press junket, you meet peopleat the event. There's all this exposure

(01:01:43):
that could be really have a reallypositive effect for sales and create revenue.
But basically the language in this documentonly pertain Why don't you just go with
the language. Hold on, holdon, why don't you just go with
the language that includes you, becausethey'll disqualify me. Why what would they

(01:02:09):
disqualify you about? Because because becausethey ask for provenance on your production,
you have to show where you buyyour grapes or where you grow your grapes,
how many grapes you crushed. They'llcross reference all that material with the

(01:02:30):
Department of Revenue liquorizes things. Yeah, keep going, I still haven't heard
why you're disqualifying. So when theycross reference that, you know, I
have to file a monthly report,so they have all my data, so
every entry will be scrutinized. They'lltake the money, and then they'll disqualify

(01:02:51):
me. Why why will they disqualifyyou because you're too small? Not because
I'm too small. But our governoris a dei governor. He's an inclusive
governor. And I'm trying to affectchange. I'm trying to go back and
say, why is it written thisway when it should be written this way.

(01:03:13):
Because in the same document it saysthere are one hundred and sixty seven
wineries in the state, but onlyforty five enter the Governor's Cup competition.
It's because of the restrictive language andthe rules and regulations. Now this,
this event is held. Get this, This event is held by the Colorado

(01:03:34):
Wine Industry Development Board. How arethey developing wines when they're restricting it?
Okay, So I don't know whereto go. I don't know what outlet.
Did you go to the Governor's office? I'm waiting? What about what
about calling the board? The governorhas nothing to do with it? What
about calling the board? I've talkedso so so, and I'm tread very

(01:04:00):
lightly here. The man, theyoung man who runs the Colorado Wine Industry
Board. I will not say hisname because I refuse to give him a
plug. He's in confidence because he'sthe one that sends the email with these
rules and regulations. And I torethose rules and regulations to shreds. And
he comes back at me with withanswer, with questions, not answers,

(01:04:23):
And he's in complete denial. He'sthirty something years old. He has no
idea what he's doing all. Healso happens to be an elected public official
in the state of Colorado. Listen, we actually vote hold on Organ of
Agriculture Drouth. We actually vote fora wino board. Here a guy that's

(01:04:47):
in charge of the wino board.It's a voted we vote for it,
it's on a ballot. But he'sappointed. We don't we we delegate funding
and the CWIDP, the Colorado WineIndustry Development Boards. The head never is

(01:05:09):
appointed. He's not elected. Well, you just said he was elected.
No, he's an elected official inanother capacity. He's holding roles. Oh
okay, okay, what is hiselected What is his elected role? Forty
one Article twenty nine? What ishis elected role? He is the mayor.

(01:05:32):
He's a mayor, Okay, butthat has nothing to do with the
He doesn't have to be a mayor. Bro, Just just listen. As
much as he doesn't have to bea mayor, there has to be some
type of right. But he isn'there, and he also gets on the
wineboard. I get it. Buthe's not an elected official as far as

(01:05:57):
you're concerned for the wine board.So what we need to figure out is
is simply this the Colorado Wine IndustryDevelopment Board. You're saying is being restrictive
in the governor's cup. Okay,that's bottom line. Okay, they're being
restrictive. Do you have you talkedto any other wineries that are being aced

(01:06:19):
out. No, because do youtry and talk to people in the Colorado
wine industry. Yeah, there's nothingbut resistance Martino. What do you mean
by resistance? If other people arebeing left out and they're in the same

(01:06:40):
boat as you, they would wantto align with you. Now tell me
why there? They don't want tofight. They they don't want to fight,
well, don't want to stick upfor themselves. But let's talk about
this. Okay, Hold on asecond. What does it take to become
a winery? To begin with alicensed winery? What's the difference? Help

(01:07:03):
me out here, Jason. Jason'sJason, what's the difference between a winery
and a wine maker? Anse?And you need a state license? Do
you have state license? Do youhave everything it takes to be considered a
winery? I could sell you abottle of wine right now today. Okay,

(01:07:29):
So you have everything it takes tobe a winery. And you're telling
me if you enter as a commercialwinery it will disqualify me. What will
disqualify you? This is a sofar, Jason, one of the one

(01:07:50):
of the main problems you have.Jason, I'm going to tell you something
because I know in your head youhave this completely straight, but you're not
communicing it properly. So here's whatI'm gonna do. I'm not going to
drag other people through this right now, and we would happily call this guy
over at the wine board or theentire wine board. But here's what I

(01:08:12):
want in writing without being verbose.I want simply the clauses that conflict.
That's it, okay, because Ican't hear what you're saying. Three O
three seven one three eight two fivefive. Go with a sure thing Denver's
best roofer Excel Roofing dot com.You don't pay a cent until you're content.

(01:08:41):
Time for an insurance check up free, no obligation. In comparison,
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now three O three seven to sevento one help. You'll think you're his
only customer when you choose Frank durandthe real estate Man dot com to list
your home with Remax Alliance three ohthree nine two Earl sixteen twenty two.

(01:09:02):
Hi Tom Martino here three oh threeseven one three Talks seven one three A
two five five Gary Tell me.What's happening with True Freedom Hot Tubs?
Gary? Hey, Tom, Italked to you a couple of months ago,
and send us some information on thisguy. He's a total sleeve and
who is it? He ripped offtwo more people? According to eild Who

(01:09:28):
is it? His name is NeilChristian Smith. Neil Christian Smith. I
thought I did something. I setyou a picture and all of the info.
All kay, hold on a secWe'll come right back to you.
I'm Tom Martino. We got morecoming up on the Troubleshooter Show. Go

(01:09:49):
with a sure Thing Denver's Best ruferexcel Roofing dot com. You don't pay
a cent until you're content. Timefor an surance check up free, no
obligation comparison call Compass Insurance. Paytoo much your coverage at dozens of insurance
companies find out now three oh threeseven seven to one help. You'll think

(01:10:10):
you're his only customer when you chooseFrank durand the real estate Man dot com
to list your home with Remax Alliancethree oh three nine two zero sixteen twenty
two. Ripped up you needed,That's who you don't have? Come runnious

(01:10:32):
as fast as you can show Shooter'sgonna help come Dix is the Troubleshooter Show.
No Tom Martino, Hi, TomMartino here, Welcome to the show.
Three oh three seven one three talkthree oh three seven one three eight

(01:10:53):
two five five. Welcome to theonly show of us kind anywhere where we
are trying to make your life alittle easier, as we've been doing for
forty five years, recovering cash,merchandise exchanges, refunds and services. Bob
Logan is with us from Plumbline Services, and we do have a quick question
Bob on on two things. Swampcoolers. Do you guys even bother with

(01:11:19):
them anymore? I'm thinking more andmore people got away from them. But
do you even bother with swamp coolersanymore? We don't. We don't even
service them anymore. I don't knowmany people that do. Actually, no,
you know, the technology is justold. They really haven't gotten any
better, and I think they addunneeded moisture to the air. They do.

(01:11:42):
I mean, some people that usethem do like them for that reason,
because they do add moisture in theair. But it can get a
little bit overbearing. But there's somany, so many challenges and issues with
the roof penetrations. They're always leaking. There's I mean, we didn't install
a lot of them, but weserviced a lot of them. Do you
do quiet Cool Do you do wholehouse fans? We do quiet Cool as

(01:12:04):
well. Yes, it's a greatproduct, Yeah it really is. Okay,
So so other than that, whatother whole house I mean, I
found them to be phenomenal. Butwhat other things help a house? Okay,
I mean swamp coolers? I wouldsay, no, solar systems.
I think yes, if you're inthe right position to take advantage of the

(01:12:27):
solar high efficiency stuff. And ofcourse if I had a solar system I
would go with an auxiliary heat pumpif I could. What other gimmicks I
don't mean gimmicks, bad word,but what other strategies truly that payoff?
Truly that payoff? You know,just just technology? I mean, and
Mark brought up a good point.You just said it insulation, whether it's

(01:12:48):
whether it's an insulation in your atticor throughout your home, your windows and
doors, checking for leaks there.You don't do a energy audits, do
you blower door test? And allthat? We do not know a lot
of companies have gotten away from thattoo, I think. I I mean,
we used to have a lot ofcompanies that did energy audits and all
of that. As far as thesystems though, uh, the efficiency matters

(01:13:14):
on the house. That's it's sillyto put in a high efficiency in a
house that leaks like a sieve.At the same time, if you have
a pretty tight house that really workswell. What about water heat? Do
people do hot water heat anymore?They do? We do a lot of
boiler systems, yes, okay,and they're they're a phenomenal system there,
I yes, And aren't they prettyefficient? They're they're very efficient. And

(01:13:39):
but that's you know, retrofitting ahouse that does not have that and do
it, you wouldn't be able todo it. So we're talking new construction.
What about in floor radiant heat?In flooridian heat is fantastic, yes,
and that uses a boiler, right, Yes, it does. And
then I've seen somebody putting the otherand there are electric systems as well,
but we don't we don't work onany of those. I've seen people put

(01:14:02):
in systems in their driveways to keepthem from freezing. Yes, have you
seen those glight calls as man,are they expensive? I have one?
I do. I moved up tothe Evergarden area recently, and yes,
the previous homeowner has it. Soisn't there a boiler dedicated to just that?
There is? Yes? And doesit use glycollar water like well,

(01:14:24):
glycol I think there's a some someother it's it's not a straight water though,
but yes, there's so this pipinggoes through the concrete and does it
work? All works fantastic, Yes, as a as a snow is falling
because mine, Mine doesn't have thewhole driveway, it just has the main
entry. So that and you guysdon't do that as this company, we

(01:14:47):
don't. Again that's typically something that'sthe nationalization. But you can. You
can retrofit a a nice smelt systemand oh man, anyway, three all
three seven, one three eight twofive. Gary wants to talk about true
freedom hot tubs, he said,And there's a guy and he's been telling
me about this guy, and Ihave I have a long list of people

(01:15:11):
that this guy's ripped off. Andwhat I don't understand is why authorities don't
do anything. Explain who he isand what he's doing. Gary, He's
got a small hot Tub Repair company. And what he does is he goes
in, he'll give you an estimate, he gets a down payment for parts
and walks away. And I meanhe's been doing and that's against you know,

(01:15:36):
that's against the freedom what do youcall it? The Contractors Trust Act.
It's just unbelievable. I took himthe Small Claims court and he failed
to show so I won an O. There's a contempt sit take Neil Smith.
Neil Smith, True Freedom hot TubRepair hold on. Yep. We

(01:15:59):
have so many victims from this guy. And you you got a judgment.
Did you go after him for thejudgment you have? Yeah? And yep,
and he didn't show up for courtingor something. But you but you
have you have a judgment. Though, why why don't you like start garnishing

(01:16:19):
or just accounts receivable or something.There's nothing you can't find the guy.
He's he's just uh, he's hiding. He's got like four or five different
names. He goes under. Andhe just got another girl a couple of
weeks ago for three hundred dollars.Where are you finding it? Where are
you finding these victims? On yelp? If you look up the True Freedom

(01:16:44):
under Yelp. Everything's there. Ijust can't believe that he just hasn't been
like, hey, Tom, Ijust googled it and it said that it's
been taken down. There's no referenceto True Freedom Hot Tubs. But you'll
be happy to know he has anA plus on the Better Business. Yeah,

(01:17:05):
a plus. I just looked at. I looked at the Google this
morning, at the yelps. Yeah, can you believe that? I mean,
I'm seeing Yelp and next door andall sorts of stuff. Oh,
you do see him, man.I had sent you a picture and all
his information a couple of months agofor the Sleeves Brigade. I know I'm

(01:17:28):
looking for that too, because Ihave a lot of people I put up
on the Sleeves Brigade. And Idon't know why I looked at I looked
and searched for it and couldn't findit. True Freedom Hot Tubs. Let's
see he doesn't have very Let's seewhat about his ratings? What are you
finding there? I'm not True Freedom. How does he get four and a
half stars? I don't know.Well, I mean, are they all

(01:17:53):
fake? I think it's all fake? Everything hit that's on there, He's
written himself except for the negative stuff. Well, that's easy to say,
but that's hard to do. Imean, I'm not doubting you. I'm
just saying that would be that wouldbe a lot of manipulation. I don't
is the guy that's smart? Wheredid you find him? When you did

(01:18:17):
get him? Where did you?How did you hire him? He lives
in my neighborhood. He's five minutesaway from me. Is he still there
and you still can't find him?He's his ex wife still lives in the
house where the address is and she'snot part of it? Right? Nope?
Oh my god? Why is thisnot coming up for me? Okay,

(01:18:41):
So anyway, I'm going to tellyou. Do you have a phone
number for him? Yes? Okay? Is it the one you get three
hold on three zero three five fournine? Yeah, two to one four
eight and does the answer there?He won't answer my calls, but I'm

(01:19:02):
sure that's what he's using for hisbusiness. And where'd you find that number?
Just recently? Yeah, it's onthe website. Holy crap. Okay,
Yeah, I have look at Ihave him in my production queue,
and I know I told you Iwas going to get him up, but
I have to tell you, Ihave so many bad actors I'm putting up

(01:19:23):
there every day. It's it's amazingto me that this guy has not been
arrested. Have you ever talked tothe attorney or the districts or the district
attorneys where he is, or theattorney general? No? Do you have
a list, a complete list ofall the victims right now? There's I

(01:19:46):
think five of them on YELP.I don't have. I mean, if
you look them up, there's fiveof them on there. Okay, that's
what I'm going to do right now. But I want to know if anybody
has and what their names. Yousaid he went by other names than true
Freedom, hot Tub. Yeah,well his name he goes by like Thomas

(01:20:06):
McQueen. I don't know, Chrisneo name. Oh, oh my god.
So this guy's a regular sham andhe always gets people. This is
what's amazing to me. He alwaysgets people to give him money, money,
up, even after after he gotme. I'm the one who wrote

(01:20:29):
the first yelp and then he's gotfour people since then. And I don't
understand why, you know, peopledidn't read those reviews. Yeah, well,
I don't think people do I thinkpeople just I don't even know where
they find him. Where's he advertising? All I saw was you just google
hot tub repair and he popped upand he was in my neighborhood. Anyway,

(01:20:50):
people, this is just I mean, all we can do is just
warn people and warn people. TrueFreedom hot Tubs and are when how does
y help work? Do you haveto be a customer to put that up
there, because I think I've onlylet's see true hot I'm looking at it
right now. But he still hasthree and a half stars. Okay,

(01:21:11):
that's the problem. He still hasthree and a half stars, and I'm
looking at these and True Freedom HotTubs, friendly and accurate repairs. I
don't see all the negative stuff youguys are looking at. I see Neil
Christian Smith. My customers mean everythingto me, and I don't see the

(01:21:36):
ripoffs on here. I'm looking here, I see only Okay, I see
one Kenna. I think she's thelatest. And now, okay, I
do see him now now I'm lookingat him. Yep, yep, you're
right. There's a lot of badones. But then he's got all these
glowing ones. How the hell hasthat happen? He has five we have

(01:22:00):
so many five star ratings, andhe says, I wish every customer could
be as easy to work with asyou. I mean he He even gets
on here and answers them. Haveyou seen some of the interactions he's having
with people? Have you ever goneon next door to warn people about him?
Yes? I have. I've beenon every site you can find them

(01:22:20):
on. All right, three Lthree, seven to one, three talks
seven to one three, Hold ona second, I want Kachina to talk
to you during the break. Wehave more coming up on the Troubleshooter Show,
and I want to remind you thatGenesis Total Exteriors handles multiple items of
storm damage on one invoice, onepoint of contact, and it's everything from

(01:22:46):
the roof to the gutter, siding, windows, doors, decks, painting,
genesistotalexteriors dot com go with a surething best roofer Excel Roofing dot com.
You don't pay a cent until you'recontent. Time for an insurance checkup

(01:23:09):
free, no obligation. In comparison, call Compass insurance paying too much your
coverage at dozens of insurance companies findout now three oh three, seven to
seven to one Help You'll think you'rehis only customer when you choose Frank durand
the real estate man dot Com tolist your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino here, three oh

(01:23:31):
three seven to one three talk threeoh three seven one three eight two five
five. God, it just breaksmy heart when I have these guys just
keep ripping people off. You thinkabout how hard it is when you do
a legit job right, coming upwith the money. Think about getting that

(01:23:55):
money to somebody and having nothing inreturn. It is just the worst thing
that can ever happen. How dothese people sleep? And you know,
Bob, in your business, ithappens with plumbing a lot hating. I
mean, there are people that havepromised furnaces. We had a guy one
time, you know, so we'lldo furnace for I mean it was years

(01:24:16):
and years, twenty years ago.He was advertising twelve hundred and fifteen hundred
dollars for a furnace. Right,maybe it might be fifteen years, sixteen
years ago. Disappears because he takesthe deposits and disappears. Have you ever
had to go in and unscrew upjobs all the time, all the time,

(01:24:38):
all the time. It isn't thatterrible. I mean, at least
they made an attempt to do it. But it's just it's unbelievable the lack
of quality and the lack of craftsmanshipthat goes into these installations. It's I
mean, and there's a difference betweenincompetence and ripoff. Right, neither one

(01:25:00):
of them are any good. Butat least you know somebody didn't come in
trying to rip you off. Haveyou ever gotten calls from contractors or guy's
independents who said, I tried todo this, I can't do it.
Have you ever had anyone like that? I'm just curious, you know,
I don't think we get any ofthose calls. No, I just wonder.
I wonder if there's ever a goodand well intentioned guy that just tried

(01:25:24):
to do something and screwed it up. I mean, not that I can
recall. Now, maybe some ofmy service. Are there people who buy
equipment? Can you buy equipment andtry to do it yourself? Are there
people? Is that pop? Imean, I'm not asking if if it's
wise, I'm asking do suppliers sellfurnaces to people? Most legitimate suppliers do

(01:25:45):
not. You have to have acontractor's license. And in fact, even
even with the contractor's license, likelike we work with Carryer local distributors Low
Miller, even a licensed contractor can'tjust walk in and buy a furnace aera
condition. Remember when price Fixer Vettedprice Fixer were down the two it's but
they were having consumers go on andpick the stuff they want right, and

(01:26:06):
then they would call somehow a contractorwho had a regular HVAC company. These
guys that tried to do it weren'tbad people, No, it just didn't
work. I mean some of theseare giants in the industry. It just
did not work because because the complexitiesof a furnace venta one is different.
It's it's so different again, It'snot like it's not like buying a refrigerator

(01:26:29):
online having it delivered, not evenlike buying a car, not like buying
a stove or microwave. Right,There's there's so much complexity. I think
every installation is completely different. Youdon't know how much venting you need,
you don't know where the fresh airis coming in, you don't know how
much, you don't know anything howmuch clearance around the furnace. It doesn't
is it low, is it high? Is it medium? And to expect

(01:26:53):
an homeowner to be able to goonline and put that information in. I
mean I was in the industry andI tried to I tried to go on
to price Fixer, and there's otherThere's been other companies that have tried the
same thing, and so how didit work? You would buy it because
I think someday, Bob, somedaythere will be direct to consumer. There's
no doubt. Everyone is Everyone rightnow is trying to develop that. Google's

(01:27:14):
trying to develop that, Amazon's We'vetalked about it a million times, but
you're right, the complexity that theamount of service needed. I don't know
if it'll ever succeed. I mean, there are just certain things that aren't
going to succeed. Although I neverthought telehealth would work, yeah, I
never say never, because every daymaybe shocked. There might be things that
you guys can eventually do on ZoomI'm serious, or on tell tell appointments

(01:27:38):
rather than sending a tech there.There have to be if you know the
age of their system, that theycan show you the system. There's gotta
be things that are intelligent enough thatyou can start discerning. I mean,
just just this simple technology of videophones, you know, face FaceTime and
things like that. You know,you don't have to go to the home
every single time. Someone says,but you guys don't utilize that now,

(01:28:01):
do you? No? I meanit's it's pretty rare. I mean,
if a homeowner calls us and andhey, I pushed nothing wrong with my
thermostat, you know, one ofthe service managers might call and say,
well, put me on FaceTime,got down on here. But but no,
typically because because we're all around thegovernment where it's just easy, it's
easy to send a technician over.Okay, Susan, Hi, what's going

(01:28:24):
on, Susan, what's happened?Hey? So I have a just a
small rental property downtown in Genver,and I have a tenant in there.
That has been a challenge, tosay the least. He's consistently laid on
the rent and is making changes tothe property. And then what kind of

(01:28:50):
change. The took down some drywall, areas, repainted, some room stuff
like that. Nothing, Well,that's that's major though without authority. And
then he did does he deduct itfrom rent? Yeah? He deducts it

(01:29:11):
from the rent. Let me letme ask you something. I just want
to ask you somebody before we getinto this, and I will help you.
I might have to take a breakhere, but I really want to
help. Have you noticed how difficultAnd this has nothing to do with parties.
It has to do with it hasto do with laws. How difficult
the lawmakers are making it on landlords? Yes, I mean now now,

(01:29:36):
now. Granted, for years tenantswere ripped off, but I'm talking like
twenty five thirty years ago. WhenI first got there were no rights at
all. But now it's completely swungto an unreasonable unreasonable You probably can't get
rid of this guy. Tell tellme, tell me what you're calling about
today, because I did look intowhat it's going to take to get rid

(01:30:01):
of him, and that really putsme in a vulnerable position. His lease
is up, and my thoughts,oh no, but now you can't.
You can't non renew unless you havea reason, and it has to be
a good one. All leases areautomatically renewed unless you have a just cause.
They call it right, And thatwas my question. A is that

(01:30:27):
in fact? Or is it theend of the contract? So I have
to automatically renew his lease. Youmust unless unless you have just cause.
Now listen, I'm not versed inthis, but I'd love to get Brad
O'Brien on to talk about it,okay, because then my next question would

(01:30:47):
be what is just cause? Yeah? That's great, Okay, how about
this. Let's try to get BradO'Brien on if we can right now,
to answer that, and then we'lltake a quick break. Hold on and
let's see we can get you someanswers. I'm Tom Martino. We have

(01:31:09):
more coming right up. Go witha sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay acent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass Insurance paying

(01:31:30):
too much your coverage at dozens ofinsurance companies find out now three oh three
seven seven to one help. You'llthink you're his only customer when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance
three oh three nine two zero sixteentwenty two. Hi Tom Martino, your

(01:31:55):
troubleshooter three O three seven one threetalk three oh three seven, one three
eight two five five. Okay,so what's going on in your life?
I want to take this comment.I'm gonna go back to that landlord.
I looked it up. And wealso have Brad. No, let's get
Brad O'Brien. I'm sorry, Ididn't alw he's on. Let's get him
right now, Brad O'Brien. Andthen I'll go to a comment on Price

(01:32:15):
Fixer. And then we have aquestion for plumbline. So hanging there,
Susan's a landlord, and Susan saysshe doesn't like her client or her tenant
and wants to really, what doesit take to get rid of him at
the end of a lease. Youcan't just say hey, I don't like
you. There's got to be areason. It's called just cause. And
Brad, as I explained for years, there were really and truly there was

(01:32:39):
need in the past for some adjustmentsfor tenants' rights, because there was a
time in this state there was zerorights for a tenant. But at the
same time, the Pendumuina is nowswinging and a lot of landlords think,
you know that they don't have that. They took away all landlord rights,
but can you give some balance tous when it this just cause law?

(01:33:02):
And Brad O'Brien is our real estateexpert. He's an attorney at law that
does real estate law. Brad,just cause, if I want to end
my lease, is it really thatmuch more difficult than it was? Yes,
it is. Now a landlord hasto give basically ninety days of advanced
notice that they're not going to renewthe tenant at the end of their term.

(01:33:25):
There's a few exceptions, like atenant in the first year their lease
doesn't you don't have to do itwith that with that tenant, But once
they've gone past a year, thenthey have the right to renewal unless the
landlord has some specific reasons like theyneed to do a major renovation, or
they want to sell the rental unit, or they actually want to move back
in, or someone in their familywants to move back in a few other
reasons. Well, what if thelandlord says, hey, I want to

(01:33:48):
get rid of this guy, andthey just put it up for sale,
but they're really how do we reallyknow what their intent is? Isn't that
a way a sneaky way to getrid of them? If they want to.
Yeah, well, there's there's somerequirements in there where you basically have
to prove it. If you're alandlord saying you're going to sell, there's

(01:34:09):
deadlines for the property to be listedfor sale, and so if you don't
list it for sale, or youturn around and rented to somebody else,
then it looks like improper uh leasttermination and the first tenant, you know,
would have the right to put accordagainst the landlord and recover damages and
attorney fees and all that kind ofstuff, or if they have a it

(01:34:31):
says if a landlord wants a familymember to move in, that's that they
can do that too, that's right, And what if you know what's dependent?
Okay, it has to be likealmost an immediate family member, right
yeah, yeah, I don't thinklike an ant ork has in work.
I think it has to be achild. And if somebody wants to switch

(01:34:54):
to short term rentals, but thenagain that's a headache all into itself,
substantial and renovations. What would againthat that they could do that? I
mean, that wouldn't be difficult toshow, right, Yeah. Yeah,
the landlord has to give notice sayingwe're going to do these repairs and have
to actually have to describe what therepairs are and give an estimate for how
long it takes. And if itdoesn't take it, if it's not estimated

(01:35:16):
to take one hundred and eighty days, then the tenant has the right to
first trite a repusal to get tobe the first tenant back in there when
the work is done. Wow,and okay, So what if I want
to raise my rent? What aboutthat? A landlord can raise the rent
once every twelve months on a twelvemonth rolling calendar basis, but they can't

(01:35:39):
raise the ret in retaliation for anything. But who's to say, Brad,
if she wants, Susan, whatdo you charge now for this place?
Susan, Yes, eighteen dollars amonth. Okay, So if she wanted
to raise it to twenty five hundred, Brad, is there a is there

(01:36:00):
a rent control of some kind?What it's not for retaliation? She just
wants to Can she do that?You know, you don't have to have
any I think it has to bea good faith rants increase, and I
think it has to be supported bythe market. So it might make sense
to have some informal documentations like areal estate broker that just like an email,

(01:36:21):
like here's what the rates are inyour area right now, just so
you have some paperwork to go alongwith the new rate. So in case
you got in front of a didge, you'd have an argument against retaliation.
Okay, Susan, It's not aseasy as it was, is it to
be a landlord? No? Now, what about this? I want to

(01:36:43):
ask Brad about this. You sayhe was doing unauthorized repairs on his own
and then arbitrarily arbitrarily deducting it fromrent. Correct? And so how much
would he deduct from a month's rent? Give me an exam. Some months
it was four hundred and fifty,other months it was up to nine hundred.

(01:37:06):
Now, Brad, couldn't she callthat non payment? Yes, there
is a provision and habitability statutes wherea tank can withhold rent to fix the
habitability situation. But before they dothat, they have to give a lot
of written notice and opportunity to thelandlord to for the landlord to do the
problem and only as the last resort, withhold the money to have the work

(01:37:29):
done by a third party professional,and they have to like support that with
an estimate, So there's a wholeprocess before they could ever withhold event.
So if they're not doing it properly, wouldn't that be a good reason for
not renewing the rent the lease?Isn't there a provision for non payment of
rent? Can't she add up allthat and said, you never got approval
for withholding this rent. Yeah,if the tenant is late three or more

(01:37:51):
times in the rental period, inthe preceding period, whatever that is,
that's the reason for not renewing.And Susan was he did he withhold rent
three times? He's been there tenmonths and he's with held rent nine what
times? Well, that would beYeah, you need to call Brad off

(01:38:14):
the air. I'm serious, becauseif he didn't do it properly, that
is Brad, wouldn't you think thatLet's say we take her out her word.
He never got approvals. They werenot habitability issues, like were any
of them critical safety or health issues? No? No, give me an
example of one of the biggest thingshe did. He'd replaced the toilet and

(01:38:43):
this was on his own and nevergot approval for that. No, he
never even called him told me thetoilet was broken. I said, why
is the rent short? He said, I replaced the toilet. Brad,
what do you think about that?Would that be considered late or nonpayment?
Yeah? I think he's still lateon that particular month where he didn't where
he was held the amounts or replacethe pilot at his own Yeah, and

(01:39:08):
he did it eleven times. Imean he did. Excuse me eight times?
Did you say or not? Howmany times? Yeah? Nine?
Yeah, Yeah, you need tocall Brad O'Brien. Okay, enough,
said olslaw dot com seven to zerothree seven zero seventy three eighty eight.
She'll give you that off the airif you need it. That's seventy zero

(01:39:30):
three seven zero seventy three eighty eight. Hey, Brad, got's your quick
question? No, you cant rightnow? You can later go with a
sure thing Denver's Best roofer Excel Roofingdot com. You don't pay a cent
until you're content. Time for aninsurance check up free, no obligation.

(01:39:54):
In comparison, call Compass Insurance payingtoo much your coverage at dozens of insurance
companies find out now three all threeseven seven to one. Help. You'll
think you're his only customer when youchoose Frank durand the real estate man dot
com to list your home with RemaxAlliance three all three nine two zero sixteen
twenty two. Hi Tom Martino,your troubleshooter three all three seven one three

(01:40:20):
talks seven or three two five five. Okay, So we have a question
for plumb line right now, Mike, go ahead. What is your question?
Sir? Yeah, I heard youguys earlier talking about HVAC and uh
I'm assuming if you add an ACthat takes a dedicated to twenty volt line

(01:40:41):
and how does one? Uh soyou have to have a line running in
for that. And if you wantto add a two twenty volt fast EV
charger, do you have to haveanother line? How much can you picky
back off of those lines? Dependson the capacity of your panels. And
as far as the EV charger,that's that's a whole different story. I

(01:41:04):
mean, the the best thing isto get a good electrician and we can
get out there. They have todo a load analysis on your panel.
What's what kind of what kind ofambriage do you have? Do you know?
No? I don't, okay,So for example, if you had
one hundred amp panel, you wouldhave a total of one hundred amp capacity.

(01:41:28):
Now that means that you have tohave any one time no more than
one hundred amps. I mean,it just comes down to math and two
hundred amps. Most houses nowadays havetwo hundred, don't they? Not necessarily,
No, some of the older ones, I mean there are some with
fifty ams some of the Yeah,smaller, smaller homes can still have one
hundreds. How old is your house, Mic, it's fifty years old,

(01:41:51):
you probably have a very very smallcapacity. And yeah, and I'm wondering,
go ahead, when the transformers theytap off, they've got two twenty
coming in and they tap off oris it two twenty or four forty?
They tap off to more than onehouse, right, So I'm wondering.

(01:42:16):
You know you have to have aseparate, dedicated line. Well, no,
it comes from your panel. Allof that comes from your panel.
It doesn't go everything comes from yourpanel. Okay. They don't go from
the transformer on the street to yourhouse with a line. They go through
your panel, no matter what itis. So you have to have first
the service coming to your panel,then you break off from your panel.

(01:42:41):
Okay, But it also depends onthe input. How many boats they're they're
putting in. Well, of courseit does. You have to have the
right input, but they only willput in what your panel can handle.
You have to have the amperage serviceavailable, so you may need a panel
upgrade before you do what you want. That's what Bob said. You need
to get a load analysis from afrom a qualified electrician. They'll look at

(01:43:06):
what you have coming in decide ifyou need more. Excel would have to
do that, and then you justdo a panel upgrade. You know,
Excel can feed you anything you want. There's never going to be a capacity
issue there, right Boby, evenin older neighborhoods. Right, yeah,
Excel will give you all the capacityyou need. It's it's to your point

(01:43:26):
once it goes into the house whereit gets distributed from there. So I
mean, if if you want,if you want, I can send an
electrictrician no charge. If you wantto give Kelly your information offline and uh
and we can. We'll be happyto say that's a good deal. They'll
give you a free estimate on whatyou're looking to do. Would your would
your solar lady also be good atthis information? The solar lady would be

(01:43:50):
good for the information as it pertainsto solar and a net metering panel.
Yes, but but listen into this. Even with a solar system, if
you don't have the capacity, they'relimited as well. So in other words,
everything first starts with a panel analysis, and they will here's what you

(01:44:14):
do. You tell them what youwant to do, like an EV charger
and whatever you want to do.Let's see an AC system and an EV
charger. The answer is yes,you do have to have two separate runs
unless you have a subpanel. Theycan do a subpanel and then two runs
from that. But the bottom lineis this, you tell them though you
want. They do a load analysisto see what kind of a panel you

(01:44:34):
need. Whether you go with solarto do that or from Excel or whatever.
That's after that. But the firstthing is a load analysis, and
I would not call a solar companyfor that. I would call an electrician.
And then you decide how you wantto fill that load, whether it
be through solar or conventional energy.I'm Tom Martinez. We have more coming

(01:44:57):
up on the Troubleshooter Show. Gowith a sure Thing, Denver's Best Roofer,
Excel roofing dot com. You don'tpay a cent until you're content,
Please time for an insurance check upfree, no obligation comparison call Compass Insurance
paying too much your coverage at dozensof insurance companies find out now three oh
three seven seven to one help.You'll think you're his only customer when you

(01:45:21):
choose Frank durand the real estate Mandot com to list your home with Remax
Alliance three oh three nine two zerosixteen twenty two. Yeah, rips,
so you don't have come, runin just as fast as we can.

(01:45:45):
Show Shooter's gonna help come Man isthe Troubleshooter Show? No Tom Martino,
Hi Tom Martino, your Troubleshooter threeoh three seven one three talk three all
three seven one three eight two fivefive. Welcome to the show. We

(01:46:06):
are here to help you every waywe can. What you need to do
is called say is Bob Logan's withus from plumb Line Services plumb Line Services
dot Com. I've known them fromthe very beginning. A great company for
plumbing, heating, cooling, electricand drains. Let's go to the phones.
What do you say and we seewhat we can do for you.
Mark, you have a question onflooring. Uh, I think you mean

(01:46:27):
electric heat flooring or electric heating inthe floor. Go ahead, Mark,
Yeah, exactly, electric Uh heatedfloors? Are they dependable? Are they
crazy expensive to install? Okay,so Bob, well we don't. We
don't install the mark. But uh, but I think they're pretty dependable,

(01:46:49):
and I think the installation is isfairly simple. And the the electric in
floor heat is inexpensive. I haveit in my bathroom. It's very inexpensive.
If you're doing it as part isit new construction or remodel. It's
way, it's way reasonable. Butbut but butt to operate it. If

(01:47:14):
you operate it the right way,it works. Well, it's not really
made to be primary heat. Itreally isn't. I mean, okay,
they're going to tell you it is. But in the winter in your bathroom,
are you going to leave it onall the time. You're gonna spend
some money if you turn it onand off for showers and baths, like
to give you extra comfort. That'sthe way it really should be used.

(01:47:39):
To leave it and set it.I've tried it and it'll just burn,
burn burn. I mean it's aradiant heat, but it's still attempting to
reach a certain temperature, and itcan be very expensive, in my opinion,
compared to normal heat. I wasgonna go with the solar system,

(01:48:01):
and so I'm not really I'm lookingfor the best electric heat I can all
right, I'm up with that's thebest. That's the best you can buy.
If you're gonna do that, thenyou're gonna have a wonder. If
you're going solar and you're gonna doas much as you can with electric,
you're gonna love that heat. You'regonna love it. That's great. And
you think they're pretty dependable, they'redamn of course they are. There's nothing

(01:48:24):
to break. Oh well, well, the thermost that could break, I
mean the heating, the heating itself, I mean the thing that generates the
heat. But the stuff in thefloor that'll never go anywhere, that that
won't break. I mean, ifit's done properly. Do you have a
a recommendation on brand? Yeah,I actually have one in my eye.

(01:48:44):
I mean I'm telling you from experienceI have at my house. But I
hold on, I don't know ifI let me think here the one that
you want. There's see. Thebrands, though, are tricky because it's
not a brand of a whole system. It's a brand of components. Do
you see what I'm saying? So, and there might be better components now

(01:49:05):
than when I put it in.A really good contractor can tell you what
they have success with. But youguys do not do that, right Bob,
We don't know. No, that'smore you know. Problem is I'm
real rual, I'm a child.I'm in the Four Corners area, real
ruin. And okay, yeah,man, well I'll tell you what you

(01:49:30):
really want to get someone who knowswhat they're doing. The last thing in
the world you want to do ishave to redo stuff like that. Are
you going to have? I assumeyou're having tile in that path? Right,
Well, I didn't know if theyput like a lightweight concrete over the
top of it and then and thentiled over that or what. And I
do like tyle, Yeah, wellit should be tile. I wouldn't bother

(01:49:53):
with carpet. It's not going toradiate enough. So okay, I would
do the I would do the Uhlook at it looks like it looks like
a Yeah, you can do hardwood, but the best is tile. It
looks like a mat and it goesdown over the floor. With a mastic
and it's a thick mastic they haveit, and then the tile goes over

(01:50:15):
that. There's also in floor radiantexcuse me, water heat you know that
right? Yeah, but I stillI was just trying to get away from
it. I don't I'm going tohave a sister and well, I guess
that's all enclosed system. I've thoughtabout that, but I thought, see
intown. I'm going to have youknow the commercial solar system then, and

(01:50:40):
Hair, I just want to askyou something. I know you're in the
four Corners area, but solar willkill you if you don't get the right
people. Who are you going toget for your solar? I've got Brooke
cloy good, isn't she? Isshe wonderful or what? Everybody that I've
dealt with over there are absolute,absolutely wonderful. And uh, you know

(01:51:02):
the people that come out to myproperty and uh, you know, I
had a little problem getting it inspected, but boy, they I made a
small complaint, they jumped on itand it's getting done by tomorrow and I'm
I'm really really happy with them.The only thing I can say is I
broke your rule of thumb and Ididn't even think about it when I when

(01:51:26):
I broke, is they required theyrequired what you cut out? Hell you
sight or anything? Wait wait wait, okay you cut you cut out when
you said they required. I don'tknow we're having any problem with the connection.
I think he's just saying a downpayment. But yeah, well I

(01:51:50):
I can't hear him anymore. Butlisten, here's the thing. I personally
feel, okay, that down paymentsare a bad idea in general. Okay,
now, there are companies that willrequire down payments for certain things.
Let me give you my exceptions.If a company orders a whole bunch of

(01:52:15):
stuff for your house and it's notsomething that they can readily reuse like windows,
doors, uh, solar systems foryour specific house and things like that,
if you can verify the materials wereordered in your name and for your

(01:52:36):
address, that's all I care about, if you can verify it. Now,
do I have concerns about people onmy referral list for money down?
Not really no, no, ButI still don't like it because anyone,
anything can happen to anyone at anytime. Now, the chance is,

(01:52:56):
you know, like I love redrocks, roof and solar and that's who
you're dealing with. They would neverabscond or do anything crooked like that.
But I still, you know,if the family was heard or the whole
thing went away. I am justsaying that in a perfect world. I
don't like it. But if it'sfor something and not for nothing, I

(01:53:18):
never ever want to put money downfor nothing just to get on a schedule.
Ever, I will never do that. If materials are ordered, I
can verify it. I will doit. If plans are drawn and they're
helping me with a plan, that'sa service I'll pay. See, there's

(01:53:40):
a big difference of money for nothing. I don't pay money for nothing,
no matter who it is. Jay'sgot a comment on the d floor heating
hij Go ahead by Tom. Wedo a lot of tiles. We do
a lot of huge scores. Reallyyeah, I just a couple of things.

(01:54:00):
Now, are you in the business, sir? Yes, sir?
Oh very good, Okay, goahead. So what we've been using is
called new Heat, and you andyou as a New Heat been a great
product. They come out and youcan buy a standard map or they'll come

(01:54:20):
out and measure it and make yourcustom map. It just goes on a
little little bit of thin set andthen you tile right on top of it,
and it's awesome, looks great.It's been working really good for us.
Great customer you know if a thermostaticsor something, they have great customer
service with things like that. Sowe're really happy with them. And you

(01:54:43):
know it's fair. Now is itelectric or is it water? It's electric,
And I would say that I alwaysrecommend one with the two forty volt
because it costs exactly half as muchto run it. Oh yeah, because
because you have you have let's seewith my math rate, you have less

(01:55:06):
current if you do that right,or do you have more? You're getting
heat on the push and the poleand your own that's right, for the
same amount of time. Yeah,so it's not half price. Literally,
Wow, that's wonderful. Now thismesh that goes down on the floor,
is it Is it buried in ain a in a thin set. Yeah.

(01:55:26):
You put a thin layer of thinset and you just kind of smush
it into there and then you thinset on top of it and set your
tile. And what generates the heatitself? Is it the element or is
go ahead? Yeah? That thatnet has the coils running back and forth
all through it and it comes out, so it's resistant. It's resistance heat

(01:55:46):
then, yep, exactly, andso there's nothing to break. No,
it's super duper easy. It's superduper reliable. Now, the only issue
we've ever had was a couple ofthermostats over time of Yeah, a little
won key, you know. Iturn mine on and off like a light
switch. I mean, because Ihave regular heat, but I only use

(01:56:10):
it. Okay, go ahead.Is that the way to do it?
Or do you leave it on aon a tempt in one basement? The
only heat in that entire basement iselectric floors. So they just said it
during the winter where they want it, and they leave it alone. Their
electric bills are pretty high because ofthat. They they don't have any other
heat. It'd be very expensive andthere's home to and mess whether it's a

(01:56:33):
really weird old home, but it'spretty expensive to leave it on all the
time. Yeah, I use it. I use it now. Mine mine
has a timer, but I haven'tfigured it out. I guess I could
set it so it goes on justbefore I get up and goes on and
off. Right. Yeah, there'sthere's all kinds of modes if you want
to learn them. Yeah, yeah, I have to get a fourteen year

(01:56:56):
old to do that. I justbut in any case, in any case,
though, I absolutely love it.I've never felt anything more comfortable.
And uh, it's just it's justvery cool stuff. I mean, very
good stuff. Now have you heardof the radiant heat that goes in drywall
on drywall? We've never done it. Okay, I have what's assume it's

(01:57:16):
similar. What's the name of yourcompany, AQJ Tyle Plus and it's and
and of course you recommend it undertile right, yes, you you will
find some of the feminates and Scotchwill say you can put it under it.
But I've been at home so thathad it and they have kind of

(01:57:39):
weird sports marks and this color.Oh, it's not really like it's burned,
but you can see where the heatis and that's that tells me that's
not really perfected yet. You knowwhat, You should leave your name and
number with Kachina because that guy wasasking about it, and maybe I'll give

(01:58:00):
it to Brooke to give to him. You probably don't go down there,
but at least you can give himsome advice. Yeah, I'd be happy
to Kaschina get this guy's name innumber and send it to me too,
because it's good to know people thatdo that. Three all three seven one
three eight two five five UH Waterprosdot net water Systems. Remember this you
can get. You can get drinkingwater, kitchen sink as much as you

(01:58:23):
want fourteen hundred fully installed wonderful reverseosmosis water UH three and that's three all
three eight six, two five,five five four. Go with a sure
thing Denver's Best roofer Excel Roofing dotcom. You don't pay a cent until

(01:58:43):
you're content. Time for an insurancecheck up free, no obligation. In
comparison, call Compass Insurance paying toomuch your coverage at dozens of insurance companies
find out now three all three sevenseven to one help. You'll think you're
his only when you choose Frank durandthe real estate Man dot com to list
your home with Remax Alliance three allthree nine two zero sixteen twenty two.

(01:59:12):
Tom Marchino your troubleshooter three O threeseven to one to three talk to three
seven one three eight two five fiveplumb line services with us Bob. And
you know there are so many innovativethings happening in the world and in technology.
But you know, furnaces, havethey really they've changed a bit,
But when it comes to heat,when it comes to air, what else

(01:59:33):
is there? I mean, they'repretty much the same, yes, maybe
more efficient, you know, forexample, it's not a revolution like with
the ev cars, they've gotten completelyaway from the internal combustion engine. But
when it comes to home services,well, plumbing, hell, plumbing hasn't
changed in years, has it?Well, PEX plumbing maybe now. I

(01:59:55):
mean the basic concept of heating,cooling, plumbing, electric, you know,
that's all pretty much the same.But the technologies around them, I
mean, yeah, furness and airconditioning systems have advanced tremendously as far as
the efficiencies, the safety, controls, the reliability. It's one thing that

(02:00:15):
I thought we would find in electricalissues. And again sometimes people say,
Tom, you do a consumer showand sometimes get very technical. But you
know what, a lot of peoplelike hearing like talking about some stuff like
this. If you think about theamount of wiring in a home, and
much of that wiring is not supplyingpower but switching and signaling. And I

(02:00:39):
always envisioned that you could have switchingand signaling done with very tiny, low
voltage wires that run through the houseand then to a central location. So
in other words, a switch ona wall could work the light in that
room, but it could also workthe light in another room if you wanted

(02:01:00):
to do. In other words,you could assign those switches with IP addresses.
You literally have very little wiring comparedto because to run power is easy
if you could just run power toeverything that needed power and not to switches,
then from switches to outlets, andthen outlets to fixtures and fixtures.

(02:01:23):
But if you ran an addressable lowvoltage IP circuit or a computerized circuit out
throughout the house in one loop,you could literally talk to one switch and
one switch could talk to the controlunit. Think of the ease of wiring
and the expense that would be cutdown. The processor unit would be exposed

(02:01:46):
where you can get to it.So if ever that goes wrong, it's
a computer. But what I'm sayingis this, You program the switches to
work the light you want them towork, but all of the power comes
from one source and it's totally independentfrom the switchers. Because the switchers are
really what takes the wear, itmay not be too far off. And

(02:02:11):
if you had solid solid state programa programmable switching, and then you had
power which was separate, because thepower going through switches is what could causes
whear. I mean, that's reallytruly the problem with electricals. It's where
relays and switches take power. That'swhere the wear happens, right, because

(02:02:34):
really with electrical there's not much tobreak. Where do you get the breaks
in breakers in switches? That's exactlyright, exactly, Yeah, once in
a blue moon you'll get a andas usually because somebody drove a nail or
something. Yeah, you don't getwiring going or you don't get an outlet
actually going bad, you get mechanicallythe outlet going bad because people pulling the

(02:02:54):
way they pull out cores. Haveyou I've seen some of these outlets,
I swear to god, I laughwhere a plug literally falls out, I
mean because it can't grip and that'sjust from abuse. But that's not because
of the electrical component. So Ithink, and I'm not sure why this
hasn't happened Addressable circuitry and a home, because all the technology is there to

(02:03:16):
have a home completely for signaling andsensing like the everything being low voltage ease,
tiny tiny wiring. You could evenliterally have it probably Wi Fi.
You probably don't even need wires whenyou think about it. You could have
Wi Fi switching and sensing and theonly thing that you would wire for power

(02:03:39):
and it would all be wired togetherbecause you can literally send power to specific
things if you if you wired theright way. I just don't, I
just could never. What would youdo? You You would send power out
to a central unit to send itout to your to your outlets and and
and to your not to your outletsyou always be energized, but your to

(02:04:00):
your you know, fixtures of allkinds. But plumbing. Plumbing can never
change. I mean the only thingthat can change is the way you bring
water to it. Well, youknow, I mean you just think about
galvanized to lead piping, to copperpiping. Yeah, of course. Now
to me, I don't know whyare most homes built with pecks now or
with at least that song? Whywould you ever want a copper Why would

(02:04:24):
you ever want to sweat pipes?And they're unreliable, I mean they're subject
to the calcifications and and minerals ofwater so really our new construction are they
using I think I think probably ofall new construction is pecks or that type

(02:04:45):
of material. Yeah, because it'sbetter for the environment. And the only
time you're going to have a problemis someone drives a nail through it or
at the point of connection. Butthat's easy to get to, right,
So the inline walls. But whereaswith copper, you could literally have because
of the water chemistry, and PEXis impervious to water chemistry. Whereas copper,

(02:05:10):
do you guys ever you run acrossthese right, corrosion mineralization right in
the middle, you could have itin a wall exactly. It'll it'll eat
through the copper eventually if you havepoor water quality. Yeah. So in
any case, I think plumbing thedelivery system, you know, But as
far as faucets and toilets, there'snothing new under the sun, is there.
I mean really, no, Imean not really, I mean you

(02:05:33):
get you know, pressurized tanks andtoilets. Yeah, that's true. Less
water, there's like more power.You know, have redesigned the drain systems
and the pea traps and so youknow, it's all about redesigning. But
no, the basic functions of plumbingstill apply. And then hot air heat
seems to me to be such aninefficient but it's it's so inexpensive compared to

(02:05:56):
water heat that that's why we haveit, right, And then radiant heat
would be the way to go,efficient but expensive because of electricity and our
electrical costs or astronomical hair right,And if you go and if solar ever
becomes ubiquitous with construction, like wherethey build in certain solar elements to a

(02:06:19):
home, I think there's no questionthat these electrical radiant systems would be the
best. Yes, along with heatpumps. And now are you installing heat
pumps or furnaces that have dual systemsbecause of solar systems? Oh? Well
yeah, I mean we still areeven without solar, we install a lot

(02:06:40):
of heat pumps, you do,yes, So is that in addition to
the hot air? Right? Imean, excuse me, they're all hot
air. But is it in additionto the regular gas fired furnace? Yeah?
So a heat pump, you know, it works just like an air
conditioner. What a lot of peopledon't realize that the air conditioner is doing
is it's it's not blowing cold airinto your house. So it's taking the

(02:07:00):
hot out right. Where a heatpump works in just the exact opposite.
It's pulling heat from the from theoutside inside. And so even on a
very cool day, there's heat inthe air that the heat pump can pull
from the outside into your home.But but a heat pump is more expensive
to operate, isn't it. Well, yeah, because of the electricity.

(02:07:21):
Yeah, but they're technically more efficientthe aren't they. Yes? Yes,
And so you know, do youthink they'll ever be a time where a
central AC and a heat pump willbe enough you won't need a furnace,
I believe so. Yeah. Andit's and again it's probably not too far
off because that in itself will runcleaner than let's say gas. And there's

(02:07:45):
a big push and it might beregulated. I mean it might be.
I mean there's regulations right now.So we're we're moving that direction. Anyway.
We got more coming up three hthree seven to one three talk.
We got time for phone calls aswell. Three oh three Martino or three
oo three sixt two seventy four sixtysix Go with a sure thing Denver's best

(02:08:09):
roofer Excel Roofing dot Com. Youdon't pay a cent until you're content.
Time for an insurance check up freeno obligation comparison call Compass Insurance paying too
much your coverage at dozens of insurancecompanies find out now three oh three seven
seven to one Help. You'll thinkyou're his only customer when you choose Frank

(02:08:31):
durand the real estate Man dot comto list your home with Remax Alliance three
oh three nine two zero sixteen twentytwo. Hi Tom Martino, your troubleshooter

(02:08:54):
three O three seven to one threetalk three O three seven one three eight
two five five. Bonnie is onthe line, and what is going on?
I really love your show. I'vebeen listening since you first came on
the air, and I find itto be lots of fun and real interesting

(02:09:20):
and the person learns a lot.I have a problem where I've learned to
a situation where I don't know whatto do because I was trying to get
my stuff moved. But my friendsand people that have contacted have you know
it would either been on vacation orOkay, what do you need help with?

(02:09:43):
What do you need help with?Okay? And I have what I
need? Is I need to havesomebody to help me get this spriniture and
boxes out of the apartment because Ihave a deadline there. They're telling us
to get out the apartment and Ihave this deadline, and okay, are

(02:10:03):
you being evicted or are you beinguh just moving on on your own?
Well, they're they're requiring us toget out because we're doing renovations on the
apartment. And they, oh,I see, and where are you moving
to? I don't even I don'teven have a place where I can move
to yet I'm trying to. SoI decided I could just get my stuff.

(02:10:28):
Funny when I mean, when doyou have to be out of there?
When do you have to be outof there at the end of June?
And I have to get Wait aminute, at the end of June,
you're talking about like a few days? Yes? Yes? And who
have you how many boxes? Whatabout your furniture? What are you doing
with that? Well, it's goingto donate it to some of these companies

(02:10:50):
like to you know, are anddo you okay? So you have no
idea where you're going? Are yougoing to be homeless? Unless if I
have this furniture out of you,then I think i'd have time to find
a place to move to, butI couldn't. Why have you waited so
long? Dear? I'm just tryingto figure this out. Why have you

(02:11:11):
waited so long? I've been really, really sick, and it takes me
really long to pack my stuff,and you know, I want to tell
me, Okay, okay, onething at a time. How many boxes?
Okay, how about maybe ten thirteenboxes? And okay, box stuff?

(02:11:31):
My arms and hands are really reallyyou have ten, let's just say
ten to fifteen boxes? And whereare you going to? Where do you
need the boxes moved? You don'thave a place to move them? Is
that right? Well? Yeah,I thought maybe I would just, you
know, don't ate them to somebody, like to one of the you know,
so you so you're not taking anythingwith you at all? No,

(02:11:54):
I thought I would just donate thestuff out. Well, what about your
clothes? What are you doing aboutclothes? Thing and personal items? Well?
I would take some of the clothesI need, but then I would
just donate like my TV and mybedroom furniture and all. How old is
your stuff? It's it's pretty goodshape, I would say, so if

(02:12:18):
you want to donate it, though, what's the consequence of you just leaving
it? Did this apartment complex sayyou could come back after they do the
renovation. No, they just they'rejust redoing the apartments and they give you
a deadline to move out, andeven if you pay your rent, you
know, and if you don't,you're gonna I would okay, okay,

(02:12:41):
listen, listen Vannie. So ifyou just want to leave, my question
is what difference does it make ifyou move the stuff if you don't want
it, What difference does it make? Well, because I can't read the
stuff here because they're probably charging mefor you know, just leaving this part
apartment like it is. Okay,I see set the apartments out. Are

(02:13:05):
all your neighbors moving? Did theyall manage to get out? Well,
they're they've been doing departments one ata time and everybody, yeah, they've
had they had moved out, andthen they renovate apartments and then they So
you need you need help finding someoneto move your stuff? Did you call

(02:13:26):
the places? You know a lotof times they'll come and get stuff if
you donate it. Did you knowthat good Will will come and pick stuff
up? Well? I tried,like the places, and they have all
these rules where you have to takeyour runsure out to the parking lot and
place it out on the parking lot, and and I can't carry all this

(02:13:48):
furniture. And do you have anymoney to hire people like like like to
move, like moving companies or somethinglike that. I'm just curious, like
handyman or something. I mean,are you asking me to find people who
might come over there and move yourstuff free? Well, I'm just kind

(02:14:11):
of stopped. I don't know.No, I understand, I understand.
That's why I'm asking Listen, I'masking questions. Are you asking for free
help from some people that could helpyou free of charge? Well, and
that was available, that would bewonderful if I Yeah, But what I'm

(02:14:31):
more concerned that you don't have aplace to go for yourself. I'm very
concerned you have absolutely no idea.You understand that it's gonna take you more
than just a few days to finda place, do you know that?
Yes? But I have time becauseit takes me so long to Fanny Fannie.

(02:14:52):
I understand you say your arms aregetting sore, but I'm asking you
this, Okay, what good isit going to do if you pack everything
up? And move it out ifyou have nowhere to go, well,
if I get some company that donatedto them, that would be good,
and then I'll have enough days tofind the police. What makes you think

(02:15:16):
you don't have enough days now tofind a place. Do you really believe?
Do you believe that you can finda place before the end of the
month. I'm hoping I could.Where are you gonna? Okay? Are
you looking for a motel? Areyou looking for another apartment? What are
you looking for? It would probablyI guess another apartment there, but you

(02:15:41):
have nothing to put in the apartment, so okay with just having a bed.
I mean, at this point,I just how long have you been
there? Vonnie? Fonnie? Howlong have you been where you are?
About fourteen years? How old areyou? And they're just chicking? I'm
seventy six years old? No,no, no, no, hold on,

(02:16:03):
hold on, Fannie, you're aseventy six year old woman with no
idea where you're going in six days. Well, I want to find a
place that I'd tell enough time tofind a place if I could get this
place clear, Fannie, listen tome, okay, listen to me.

(02:16:24):
Do you have a deposit with themthat you want to get back. Is
that what you're looking for? Yes? How much is the deposit as five
hundred? My recommendation you're seventy sixyears old, Honest to God, my
recommendation is that you take what youwant and you find another place and forget

(02:16:48):
about getting someone to move it.I'm not kidding you. By the way,
there's nothing they can do to younow. Even if they took the
five hundred dollars, it would bewell worth it. You need to find
you've waited way too long. Youneed to start thinking about where you are
going to go as Are you onSocial Security? Yes? Well I figured

(02:17:13):
that, Yes I do that.They're going to charge me for the time
the time that I you know,hold on a second, Hold on,
deputy, Doc, Doc, areyou there? Doc? Just hold on,
doc? Are you there? Doc? Ended up having to leave,

(02:17:33):
But we need we need someone tohelp her out there. We will be,
Honest to God, do I wanther to stop worrying about them charging
her? For God's sakes, ifthey're doing major construction, they're going to
clean out crap anyway. She needsto get her priority straight. I feel
sorry for this woman. She's literallygoing to be homeless. You don't want
to be homeless at seventy six yearsold, Tom, this is Bo.

(02:18:00):
She could try Ronda's place well rightnow, right now, Bo, if
you can just help her out,let's just right now, maybe even contact
the landlord. What we need todo is get her out of there and
get her a place temporarily at least. I'm Tom Martine. We have more
coming up. Go with a surething Denver's Best Roofer Excel Roofing dot com.

(02:18:20):
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