The Troubleshooter 6-3-25

Episode Transcript

Speaker 1 (00:00):
Yeah, ripped up news. So you don't have to.

Speaker 2 (00:12):
Come.

Speaker 3 (00:13):
Run in just as fast as we can. Shoot's gonna
help come Man.

Speaker 4 (00:19):
Six is the Troubleshooter Show. No Tom Martino, Hello Tom Martino.

Speaker 1 (00:26):
Here.

Speaker 5 (00:27):
We are solving problems each and every day for you,
making your life just a little easier. All you have
to do is give us a call, and you can
call three oh three.

Speaker 4 (00:37):
Martino twenty four to seven.

Speaker 5 (00:38):
Let me get that out right now, because a lot
of people say, you know, Tom, I want to call,
but I can't wait. So if you call three zero
three Martino and leave your name and number, we'll get
back to you.

Speaker 4 (00:48):
When you go on the air, you don't have to wait.

Speaker 5 (00:51):
We call you so you'll get into the next show
or wherever you'd like to get into, like if you
want to schedule it for another day. You can also
text us, and iHeart has a text number five seven
seven three nine.

Speaker 4 (01:04):
That's a short coat.

Speaker 5 (01:05):
It's called you text that number, put Tom there, or
you can text the one that comes right to my
cell phone seven four seven nine fifty eighty welcome, by
the way. Just many ways to get in touch with us,
and I think three or three Martino overall is probably
the best and and can can handle it in the studio,
got major Mark Major of course, along with Lovely Sues

(01:28):
my executive producer. Guys, you want to take it away,
tell us who's in the studio and what's on tap
for us.

Speaker 6 (01:33):
Frank Durant, the real estate man, Stephanie Thomas and CMG
in the house.

Speaker 4 (01:38):
One of the largest lenders in the country.

Speaker 5 (01:42):
So we're talking about real estate and real estate loans. Really,
do you remember there was a time? I mean, obviously
it was a long time ago. Most listeners won't even
identify with it, But there was a time literally house
was once maybe twice in a lifetime. You never saw

(02:03):
a mortgage person except maybe once or twice, and you
didn't shop for homes. Uh, Frank, let me ask you
them real quick. It's not uncommon for people. Probably you
have repeat customers in real estate, which was unheard of.
But I'll bet you it's not uncommon for people to
buy four homes in their lifetime easily.

Speaker 4 (02:26):
What do you think you know? Tom, that's very true
and good morning.

Speaker 7 (02:29):
By the way, you know I have another In fact,
I just came from a closing this morning from a
repeat client.

Speaker 4 (02:33):
Of mine.

Speaker 7 (02:33):
This is about the third or fourth home I've sold
for him in the last what fifteen years?

Speaker 4 (02:37):
So I see a lot of that these days.

Speaker 5 (02:42):
Yeah, and so buying a home isn't a once in
a lifetime thing right now, though, I'm told that the
market is slowing down. Mark or Stephanie, can you weigh
in on that? Stephanie Thomas by the way, Stephanie Thomas
is from the all about A Springs area, Pice Peak
area real estate. Frank is in the metro area. So

(03:05):
let's talk about the market right now with real estate
because I'm sure there are a lot of people wondering
should I sell? Is it a good time to sell?
What's the market like? So let's let's get an overview
of the real estate market. I will go right to
the phones. By the way, folks don't worry about that,
but real estate is a very important part of our lives.
So let's talk about that. What is the status of

(03:26):
the market right now.

Speaker 8 (03:27):
So in Colorado Springs, we've got a reasonable number of
actives right now, just a little under twenty five hundred total,
which is, you know, fairly in line with what we've
been seeing our average days on market for single families
is at sixty five and.

Speaker 4 (03:42):
Multi What does that mean? What does that mean? So
is that high low?

Speaker 8 (03:46):
That's definitely increased from you know, the last several years
when things were moving at a significant pace. So I
would definitely say we're definitely seeing things have kind of
softened a little bit.

Speaker 9 (03:57):
Homes are still selling, so that's a positive.

Speaker 8 (04:00):
But in this type of market you might just need
a little more patience, you know.

Speaker 5 (04:04):
So what's going on when you say this type of market,
Frank or Stephanie, what is actually going on? Is our
interest rates influencing things? Is at the time of year?
Is it's the number of homes available? I mean, what
are the factors right now in the real estate market?

Speaker 7 (04:22):
You know, Tom, all of those factors come into play.
But I will say this, it is all area to
area from what I've seen, because in certain areas, especially
the condo market Tom right now has flooded with a
lot of inventory. So in some sections that has actually
converted into more of a buyer's market than a seller's market.
Other areas, we're still seeing prices remain strong and still
on some properties getting bidding wars.

Speaker 5 (04:44):
Okay, So what I think is I think that real
estate in general, though in general, it would be accurate
to say it has cooled down a bit. I mean
it's nothing like, of course just a few years ago,
but it's cooled down a bit. But are you saying
you can definitely get that house sold and it's not

(05:06):
going to sit for months?

Speaker 8 (05:09):
And in that springs it's kind of the same. It's
really going to be area dependent. Our multifamily market definitely
seems to be moving more slowly than our single family homes.
But ultimately the real estate market's a direct reflection of
the economy, all right.

Speaker 4 (05:23):
So well, yes, yes it is. It is.

Speaker 5 (05:26):
And if we had to give us a profile in
the Denver metro area of swift selling category, a swift
selling category, what would it be, Frank, give me a
bracket of pricing where homes move like Creation.

Speaker 7 (05:42):
Tom, the sweet spot is between five hundred to seven
hundred and fifty thousand dollars. That makes up about forty
percent of the market. So even in this market right now,
we're seeing those properties move. But I will say this,
I've had about four properties now over a million. We
had multiple bidding wars and sold over the asking price.
So certain areas the million dollar market's also very hot.

Speaker 5 (06:01):
Okay, so now let's get to the spring. What would
the sweet spot be in the Springs.

Speaker 9 (06:06):
You know, I'm seeing really kind of random numbers. In
the Springs.

Speaker 8 (06:10):
It's more home condition driven right now, not necessarily just
price point. So those more moving ready homes definitely seem
to be moving at a more swift pace.

Speaker 9 (06:18):
But even in the Springs, I'm seeing a lot.

Speaker 8 (06:20):
Of that million dollar plus seems to be moving pretty well.

Speaker 5 (06:24):
Goly, all right, let's uh and and John Clayce with
CMG Financial. Uh he does mortgages, John loans, What what
are the what are the loans coming? Well, what's the
category of loan? If you had to pick a little bracket.

Speaker 10 (06:39):
Yeah, you're still I mean thirty year fixed because the
adjustable rate mortgage, the arms, you know, are really not computed.

Speaker 5 (06:46):
I'm talking about the amount, the amount, what are people
borrowing about?

Speaker 10 (06:50):
You know, you're usually looking about five to seven to
eight hundred thousand right now and trying to stay below
that conforming market. And then a lot of cash buyers
as well. I'm hearing out there on the hire and
stuff from selling a house to buying a house.

Speaker 5 (07:04):
But it's right right, So they're not they're not needing
to borrow a lot necessarily. Correct if what is considered
a jumbo loan nowadays?

Speaker 4 (07:13):
Did that change? Yeah? It did.

Speaker 10 (07:15):
You can go all the way up by then, cud balance,
I mean you can go all the way up to
like eight to eight twenty six now, so above nine
hundred is kind of jumbo jumbo market.

Speaker 5 (07:24):
Now, okay, let's let's talk to Kara. Kara wants to
talk about a used car warranty, so we'll switch gears
here pun intended. Okay, Cara, what's going on?

Speaker 1 (07:34):
Hi?

Speaker 11 (07:35):
So we purchased the car about nine months ago and
we had our first what did you buy Hyundai Palace?

Speaker 4 (07:43):
Aide a new one?

Speaker 12 (07:47):
It was used?

Speaker 11 (07:48):
It was a twenty twenty two.

Speaker 4 (07:50):
Okay, got it? And what happened?

Speaker 11 (07:53):
So when we purchased the vehicle last year, we were
talking to an extended warranty at the dealership basically stating
it was bumper to bumper, that it was going to
cover everything except standard maintenance, which we understood like oil
changes and stuff like that. So we were super excited,
thought it was an investment, paid the price, and then

(08:16):
we had.

Speaker 4 (08:16):
Our first how much was how much was the warranty?

Speaker 13 (08:21):
Four dollars?

Speaker 4 (08:23):
Man, that's expensive.

Speaker 5 (08:25):
And I just want to ask something really quick that
this is something that always comes up.

Speaker 4 (08:32):
Okay, and let me explain this and Mark will tell
you this too.

Speaker 5 (08:36):
It's the side conversations that people have while buying cars
or buying something, their side conversations.

Speaker 4 (08:46):
And I always say, well, they said or I made.

Speaker 5 (08:49):
It clear, or they made it clear, or we needed
this or we needed that. So, Karm, I imagine you're
going to start telling us about the things that you
think thought it had that it didn't.

Speaker 4 (09:01):
So so continue now.

Speaker 5 (09:03):
By the way, just so you know, Kara, no matter
what they said, it doesn't matter. It doesn't matter what
they said, It doesn't matter what you thought. What matters
is that contract you have, that extended warranty. So tell
your story what happened with that warranty.

Speaker 11 (09:21):
So when we talked to the agent, you know, we
obviously got talked into it. We thought it was a
great thing, it was a good investment. It got rolled
into the loans so it was easier to pay for
that high amount. And then yes, today when we went
to go get the car service, they weren't able to
do it. So we went to another dealership.

Speaker 5 (09:41):
Well, you didn't say what the problem is when you
went to get the car service, what issue came up
that you thought the warranty would cover.

Speaker 14 (09:51):
So the car was.

Speaker 11 (09:52):
Kind of lagging, and especially when you turn, it just
was driving really rough. So we thought it was like
the back end tires. But when we ended up getting
it taken in and having the second dealership look at it,
it was the shocks and the struts had went out.

Speaker 5 (10:09):
Okay, hold on, we'll come back to this. We'll come
back to this. That's that. That's that's an issue that
I want to talk about. Struts, tires, shocks, brakes, all
of those are usually never covered by extended warranties unless
there's some kind of a defect. But we'll talk about
that coming up. I'm Tom Martino three oh three seven

(10:29):
to one, three eight, two five five. Go with a
sure thing Denver's Best Roofer Excel roofing dot com. You
don't pay a cent until you're content, wait time for
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(10:51):
insurance companies. Find out now three oh three seven to
seven to one.

Speaker 4 (10:55):
Help.

Speaker 5 (10:55):
You'll think you're his only customer when you choose Frank
durand the real estate man dot Com to list your.

Speaker 4 (11:00):
Home with Remax Alliance.

Speaker 5 (11:02):
Three oh three nine two zero sixteen twenty two.

Speaker 4 (11:09):
Hi Tom Martino here, Welcome to the show.

Speaker 5 (11:11):
Three oh three seven h three eight two five Carabody
used cars. She paid a lot of money for an
extended warranty. We're going to agree on that. She paid
forty three hundred dollars that that, I mean, that's one
of the most expensive I've ever heard of anyway, on
a twenty two. Now, how many miles were on this palisade,
by the way, when.

Speaker 11 (11:31):
We purchased it, it was fifty five thousand, And we're mark.

Speaker 4 (11:35):
What's the warranty on that?

Speaker 5 (11:36):
If she had a twenty twenty two, if she had
a twenty twenty two Hyundai Palisade with that many miles,
would it still be under any factor the warrants?

Speaker 11 (11:48):
It was at fifty four now it's at sixty three,
and they told us it okay, And as.

Speaker 6 (11:55):
It would be, it doesn't matter, would be bumper to
bumper up till sixty thousand.

Speaker 4 (11:59):
Unless they're something weird.

Speaker 6 (12:01):
Five okay, years sixty thousand, So you're over it no
matter what.

Speaker 5 (12:07):
Oh, okay, so it doesn't matter. So kara kara. So
you you bought a warranty, you thought it covered a
bunch of stuff. Then you had some struts and some
stuff go out and and what's the story?

Speaker 1 (12:17):
Now?

Speaker 4 (12:18):
Continue your story.

Speaker 11 (12:20):
So we took it in yesterday to a second dealership
because I had.

Speaker 5 (12:24):
An appoint Why did you go to a second why'd
you go to a second dealership?

Speaker 11 (12:29):
I had an appointment with the initial dealership yesterday and
when I showed up, the guy told me that they
were too busy and that he couldn't look at the vehicle,
okay until today. So I needed it to be able
to take, you know, the kids around and stuff, so
I couldn't leave it.

Speaker 14 (12:47):
For a few days.

Speaker 4 (12:49):
I get it. So what's going on now?

Speaker 11 (12:53):
They confirmed it was the struts and the bill ended
up costing twenty.

Speaker 15 (12:59):
Five They called the warrant Lord.

Speaker 6 (13:02):
Have mercy. Struts would never be covered. Yeah, they're definitely
not cooking. You should have went to like Sheridan Autotechers,
some outside besides a dealership. That whole job's probably a
thousand bucks, no joke.

Speaker 5 (13:16):
What was your total bill, Kara, Let's get right down
to it. What was your total bill?

Speaker 3 (13:21):
Twenty five hundred, I mean total everything, everything?

Speaker 4 (13:26):
Okay, And you were and you were shocked.

Speaker 5 (13:30):
Did you think the extended warranty was going to cover
regular maintenance?

Speaker 4 (13:37):
Uh?

Speaker 11 (13:38):
They said regular maintenance. No, like the oil changes and stuff.
So we were aware of that, but they said anything
big bumper to bumper. Because of the amount we paid,
he said absolutely everything would be covered.

Speaker 4 (13:49):
So it was kind of okay. Now you knew though.

Speaker 5 (13:52):
Hold on, so, Kara, when you're sitting there and I'm
trying to drive this home, not to be not to
make you feel bad, but.

Speaker 4 (14:00):
But when you're sitting there and they.

Speaker 5 (14:01):
Say, well, anything big bumper to bumper is going to
be covered, I mean you did understand that there were
going to be things not covered right here?

Speaker 6 (14:11):
I mean tires, brake pads, alignments, anything that's wearable is wheels.
You never covered filters. So twenty five hundred dollars you
wanted how much?

Speaker 4 (14:24):
How? Okay?

Speaker 5 (14:25):
So bottom line is it's not covered. So are you
calling because you felt you were misled?

Speaker 13 (14:33):
Yes?

Speaker 5 (14:35):
Okay, Now, Kara, there there is something in life called
fraud when somebody lies to you to get you to
sign something, And if you feel there was fraud.

Speaker 4 (14:50):
You'd have to prove it.

Speaker 5 (14:52):
And here's what you'd have to prove, seriously that they
lied to you specifically to get you to buy it,
and that you can prove they lied to you, and
you have some kind of documentation of those lies. And
even then it might be difficult. But Kara, no matter what,
there's not a warranty in the world that would cover
a strut.

Speaker 4 (15:12):
No matter what.

Speaker 6 (15:13):
So sometimes the manufacturer's warranty will cover them, depending on
the problem. Though if there was actually a defect in
the materials or workmanship, but generally due to wear and tear,
they're never going to be covered.

Speaker 12 (15:26):
Okay, so that's enough.

Speaker 6 (15:30):
I want to add this in there. It's fair enough,
in my opinion, for someone selling a car to say,
for example, you have a sixty thousand mile bumper to
bumper warranty, because it is even though it doesn't cover
tigers brake pads, it still is considered a bumper to
bumper warranty.

Speaker 4 (15:50):
Yeah.

Speaker 5 (15:51):
Now, Kara, what I want to know is this, did
you complain to anyone and what did they say?

Speaker 4 (15:56):
To you.

Speaker 11 (15:58):
We did not complain to be initial dealership because we
wanted to see first if we if there was any recourse.
We came and read the agreement, and obviously when you
reread the agreement, it's very misleading because it looks like
it's going to do it. But then there's the exclusion page,
and like you said, strust right right, the most important

(16:19):
the fact, Yeah.

Speaker 4 (16:21):
When you read this warranty.

Speaker 5 (16:22):
Though when you read it, do you like the warranty
now that you read it?

Speaker 4 (16:26):
I mean, is it still a good warranty for you
or not?

Speaker 11 (16:31):
You know, that's that's really a good question because if
you look at the exclusions, it almost seems like everything
in the world is excluded. So I guess until you
really have to use it again to see if it'll
actually pay for something, At this point, it doesn't really
seem like it's a good deal because you know, it

(16:51):
seems like it's going to cover stuff, and then if
you look at the exclusions, there's a whole bunch of
stuff listed.

Speaker 4 (16:57):
So right right we hay, I recall.

Speaker 5 (17:02):
I recall mark on some of these warranties that if
they haven't used them and they changed their mind, how
long ago.

Speaker 4 (17:09):
Did you buy this car?

Speaker 11 (17:12):
We bought it in August of last year, so it's
about nine months old that we've had it.

Speaker 5 (17:19):
Have you you know you could get a partial refund
and cancel that possibly.

Speaker 11 (17:24):
You know, we saw that in the agreement and we
actually read that last night. It says there's a Colorado clause,
but then right underneath it it says disagreement is non refundable.
So it's kind of misleading throughout the whole thing because
it'll show you at one part you think that it is,
but then it looks like they're covering themselves by putting

(17:47):
it in another section that they can point to you.

Speaker 5 (17:52):
Can you send us a copy of that I want
to look at for you.

Speaker 4 (17:55):
Can you send that to us? All right? Send us
a copy, Kara.

Speaker 5 (18:00):
Right now, I don't think there's much we can do
except we helped others.

Speaker 4 (18:04):
Because listen, no.

Speaker 5 (18:05):
Matter what you say, I don't know how to emphasize
this enough.

Speaker 4 (18:10):
It's not it doesn't count. It doesn't count.

Speaker 5 (18:14):
Now, sure, there's something called fraud in the inducement where
they lie to you to get you to do something
that is so difficult to prove and the cost involved.

Speaker 4 (18:27):
Don't ever rely on.

Speaker 5 (18:28):
Any verbal, oral, or insinuated promises. Dara, real quick here,
let's get to your problem. Let's start it. What's going
on in your neighborhood or with your neighbor? What's going on, Dara?

Speaker 13 (18:39):
Or dark morning?

Speaker 4 (18:41):
Dara?

Speaker 13 (18:42):
That's fine. Can you hear me?

Speaker 4 (18:48):
Yes?

Speaker 2 (18:49):
I can't?

Speaker 16 (18:50):
Hi?

Speaker 4 (18:50):
Hi, Yes.

Speaker 13 (18:51):
I live in Morrison for the last fourteen years here.
I sold my family home in Greenwich, Connecticut and moved
out here by red Rocks for my family home. And
three we've been here fourteen years and three years ago
a neighbor moved in and it's been a problem every since.
And three years ago my son and her had a

(19:14):
verbal constant confiscation, you know, he yelled her at her
from my yard and because of that, she put a
protection order on him. He has mental illness, and we
didn't know he had a protection order.

Speaker 4 (19:31):
How long is THEO good for?

Speaker 13 (19:34):
It was both to me for two years and we
went back to because we never went to court because
we didn't even know we had a protection order, so
we actually missed the court date. So it was automatically
two years that he had to stay away from his
own home. He can't even come home.

Speaker 4 (19:51):
That is incredibly.

Speaker 11 (19:55):
Well.

Speaker 4 (19:55):
Hold on man.

Speaker 5 (19:56):
Usually, usually, though they don't make you go out of
your own home, they put up some kind of perimeter.
Are you telling me they actually said he could no
longer live there?

Speaker 13 (20:08):
Yeah, he can't come home within one hundred yards of
the neighbor's house. And we are so close prostimity that
we can almost touch each other's houses.

Speaker 4 (20:17):
Does he actually own that property or does he live
with you there? And how old is he?

Speaker 13 (20:22):
He's been living with me since forever since, you know,
little kids, you know, but he's, you know, a young adult.
But you know it's so expensive ab outside and he's
living in this car for the last three years because
we both can't afford him to have it, you know.

Speaker 4 (20:38):
I'm Tom.

Speaker 6 (20:39):
We got to break in a second, but I'm thinking
just out outside the box here, I mean two or
three years. Protection order is generally not for yelling and
calling someone a name.

Speaker 5 (20:51):
No, you're right, Mark, I want to get Joelazara. Let's
try to get Joela's arra on. Hold on, Darren. We're
going to come back and try to get an attorney's
perspective on this. I'm Tom Martino three oh three seven
one three eight two five five. Fix It twenty four
to seven is doing a deep clean of the AC.

Speaker 4 (21:06):
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Speaker 5 (21:07):
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Speaker 5 (21:19):
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Speaker 4 (21:23):
You don't pay a cent until you're content.

Speaker 5 (21:28):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 4 (21:52):
I'd probably give.

Speaker 5 (21:53):
See Hi Tom Martino here three O three seven one
three talk I.

Speaker 4 (21:59):
Love that's the original seven.

Speaker 5 (22:01):
One three eight two five five first one can you
adjust my return?

Speaker 4 (22:06):
Audio?

Speaker 2 (22:07):
Clean?

Speaker 5 (22:07):
Remarkable that your son had a protection order he lives
there and they said he couldn't go home, Dearren. Did
they literally say he's in violation of the protection order
by living there?

Speaker 4 (22:21):
Did they actually say that? Did the judge.

Speaker 13 (22:23):
Say that he actually came home.

Speaker 4 (22:26):
I've never heard of such a.

Speaker 13 (22:28):
And he got arrested for being in his own home.

Speaker 5 (22:34):
But okay, explain the situation. Arrested in his own home?
Where was he in his home?

Speaker 13 (22:41):
He was in He was actually in my uh little
living room here and in the backyard.

Speaker 4 (22:50):
He came to the door and they arrested him.

Speaker 13 (22:54):
Yet and uh, they arrested my son.

Speaker 4 (23:02):
We need to talk to her.

Speaker 6 (23:06):
I need would you say, I'm just curious when you
say he's a resident there, what does that mean? I
don't understand that. Has he when's the last time he
actually lived there?

Speaker 13 (23:18):
He lived until the protection order, like three years ago.
He's always he's lived here.

Speaker 6 (23:23):
So he lived there the whole time up to the
protection order. Then they told him you're no longer allowed
to live in your house. Yeah, I find it crazy.

Speaker 13 (23:33):
Yeah, and it's really been very stressful for me as
a mom.

Speaker 5 (23:38):
And okay, so no, I get it, Deren I'm trying.

Speaker 4 (23:43):
I'm trying to get an accurate picture here.

Speaker 5 (23:45):
So over the last three years, has he visited you?

Speaker 13 (23:50):
He cannot? And the thing is my neighbor, but she's
not even home half the time.

Speaker 4 (23:58):
What did he do.

Speaker 6 (24:00):
What did he literally do? Did he like pull a
gun on her? Or what happened? I mean, be real.

Speaker 13 (24:05):
He yelled at her. She's been kind of a bully
for the last couple of years doing things, and he's
very protected of me. He yelled at her, and from
my backyard, from the you know, our from our backyard,
and she was in her backyard.

Speaker 4 (24:23):
What did he yell? Did he threaten to murder Mark?
He was in her backyard?

Speaker 13 (24:29):
Okay, he said things he shouldn't have said and scared her.
And but this has been going on too long. My
son is well, he's working full time.

Speaker 4 (24:40):
Did you ever think to talk to her?

Speaker 13 (24:43):
She will not let me talk to her. She has
a protection order against me too.

Speaker 4 (24:48):
Oh my god.

Speaker 13 (24:50):
He tried to get me out of my house.

Speaker 5 (24:52):
Well, hold on, hold on, yeah, I know, how do
you live there? He has a protection order against you.

Speaker 13 (24:59):
I went back to court and I was able to
She wanted one hundred yards house, which means I can't
come in. Then she wanted twenty yards, but the judge
said I could live in my house of course, and
I have to be one yard away from her when
I'm in my house, and three yards away when we

(25:21):
are in public.

Speaker 4 (25:24):
There's got to be a lot I want this.

Speaker 5 (25:29):
This sounds pretty damn serious. This sounds pretty serious.

Speaker 4 (25:34):
Hey, tom le Sarah is in court.

Speaker 6 (25:37):
So what I would like to do as soon as
we can get him, either later on in the day
or tomorrow, let's get her back on and get real options.

Speaker 13 (25:47):
Thank you.

Speaker 5 (25:48):
So there's there has to be modifications or something that
can be done with this. I mean, this is she
gunning for you? Look for trouble right now? Is she
that that kind or or is she just what is
she like?

Speaker 13 (26:08):
I don't I didn't even know her last name until
we took her.

Speaker 6 (26:11):
To court, took her court, So what what what do
you mean took her to court?

Speaker 13 (26:18):
Well, when she took me for modification, we didn't even know.

Speaker 5 (26:25):
There just sounds that there sounds like a lot more
to this story.

Speaker 4 (26:29):
I mean it really really does. The courts.

Speaker 13 (26:32):
I just need justice. Well, my son deserves to be hall.
He's working full time, he has goals to be a partmer.

Speaker 4 (26:41):
That's what I want to talk about.

Speaker 5 (26:43):
I want to talk about modifications to protection orders. That
that's what I want to talk about. So hold on
and we're going to put this. We're going to get
you on with an attorney. Let's not continue right now, Dara.
I want to get a real criminal attorney on to
talk about options, because I'm sure they've come across stuff
like this before.

Speaker 4 (27:03):
Carol. What's going on with you? Carol?

Speaker 15 (27:10):
Hi?

Speaker 14 (27:11):
I had a company come and replace a broken garage
door spring in December of twenty two and had.

Speaker 4 (27:19):
Them, who did you have come out? Who did you now?
You said, December of twenty twenty two?

Speaker 14 (27:25):
Yes, I had a choice? Okay, called them back in
January of twenty four to replace the keypad. They sent
the same technicians, but he didn't program the remotes, so
I called them back. They sent in technician to program
my remotes, but he was very angry when he showed
up and said, wow, you he had to do this

(27:48):
on his own time and pay for the whatever. And
so I thought everybody can have a bad day. So
I didn't call the company and complaint. But I decided
I was not going to have that company come back,
so I called a company to lube and inspect and
tighten the bolts on my garage door last week.

Speaker 4 (28:07):
Who did you have to do that? Did you have one?
Did you have one? Clear choice? Garage or who did
you have?

Speaker 5 (28:14):
I'm just curious because I I love I always talk
about one clear choice garage doors and they come out
and do the tune ups.

Speaker 4 (28:20):
Who did you have come out and do the tune.

Speaker 14 (28:22):
Up Don's garage door.

Speaker 5 (28:26):
Oh yeah, that's a pretty good company. So keep going
with your story.

Speaker 14 (28:31):
Okay. So he did the inspection and he said, I
have one problem. He said, when was that we spring replaced?
And I said two years ago. And he said they
put on too heavy of a spring. And he showed
me pull the cord and the door would not stay up.
In fact, it came slamming down, except he kept it

(28:55):
from slamming. And he showed me, we're on the top
of the door opener. The gears were there were metal
shavings from the garage door opener having to work so
hard to open the door with that spring on it.

Speaker 5 (29:11):
So well, actually, okay, let me explain this. Let me
let me explain this real quickly, Carol. A garage door
spring holds the door open. I mean, in other words,
it's it so a garage a garage motor could never
pick up a door without that counter spring. So so

(29:32):
it actually, if it was a heavy spring. It would
actually hold the door open and it would be easy
for the door to open, but it would be difficult
to close the door. So did he say that the
motor is working too hard to close the door?

Speaker 14 (29:50):
You know, I don't remember he did.

Speaker 5 (29:52):
Okay, that's fine, but he did say he said that
door the spring was not too weak, it was too strong.

Speaker 14 (30:00):
It was too strong.

Speaker 5 (30:01):
Correct, Okay, keep going, And so then what do you
suggest you do? Right?

Speaker 14 (30:09):
And asked them if they could send out a different technician.
And I explained that Oscar was angry the last time
and that I didn't want him back, and I was
told that he was the only person that could come back,
and that because another company and this is her word,
touched the garage door, the ten year warranty was now void.

Speaker 5 (30:34):
First of all, the ten year warranty was on the spring, right,
obviously correct. And okay, Carol, I understand what they mean.

Speaker 4 (30:45):
Another company touched it.

Speaker 5 (30:47):
I mean, I don't know if they can show you
that in writing somewhere. But they didn't actually service the door.
They just looked at it.

Speaker 11 (30:54):
Right right, He moved it.

Speaker 14 (30:58):
He tightened the bolts. That's all he did.

Speaker 5 (31:02):
Okay, So right now, though, what was the is your door?

Speaker 4 (31:07):
Was your door.

Speaker 5 (31:08):
Working properly before they told you it was too strong
of a spring?

Speaker 4 (31:13):
What were the symptoms of your door? What were the symptoms?

Speaker 14 (31:18):
Make any problems with it? I just get it service
looped in, you know, the bolts tightened. I'm seventy five,
so I don't do that myself, and I do that
every year or so, just to be sure that it's
you know that I'm not damaging the door by not
having it loved and greased and tightened. But no, there

(31:41):
was no issue with it, and there's no issue with
it now. I mean, it still works.

Speaker 4 (31:46):
Carol called for Carol.

Speaker 5 (31:48):
I want to I want to tell you something, Okay,
I want to tell you something, Okay, And truly I
don't think I don't think you're going to have a
problem with that spring. First of all, the idea of
a spring being too strong is ridiculous. Strong springs are good,
and springs hold doors up.

Speaker 4 (32:11):
Okay.

Speaker 5 (32:12):
And so what a garage door opener does when you
turn your garage door opener on, it simply releases the
pressure and allows that door to lift, and it assists
it a little. But the main function of a garage
door opener is to close the door against the spring pressure.

(32:34):
And I truly don't believe in it unless it's a
commercial spring. I don't know what they're talking about, and
I'd almost venture to say I'm gonna say this, I'd
venture to say that they're trying to they're trying to
get some money out of you this second company. I
don't think you're gonna have a problem. Hold on, we'll
come right back to you. Go with a sure thing

(32:58):
Denver's best roofer Tell roofing dot com. You don't pay
a cent until you're content. Time for an insurance check
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out now three oh three seven to seven to one help.
You'll think you're his only customer when you choose Frank

(33:20):
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino, your troubleshooter three oh
three seven to one three talks seven one three A
two five to five, How solving problems, Answer your questions,

(33:41):
Take complaints uh Roland wants to talk about a car company,
an exotic rental car company.

Speaker 4 (33:49):
Man, I think that is.

Speaker 5 (33:51):
Uh, that is such a cool thing to do if
you're ever in a city and you want to rent
like a lambo or something.

Speaker 4 (33:57):
But man, can they get expensive?

Speaker 1 (33:58):
Hey?

Speaker 4 (33:59):
Man, what's going on?

Speaker 2 (34:00):
Rolling?

Speaker 4 (34:00):
What's happening? Are you there?

Speaker 13 (34:08):
Rolling?

Speaker 4 (34:09):
We lost him?

Speaker 5 (34:11):
Okay, by the way, on that garage door, she's not
gonna have a big problem. And I even looked at
it up and again, the ideal situation would be for
that door to stay open with the spring power and
then the garage door power opener.

Speaker 4 (34:33):
You know, the the motor closes the door.

Speaker 5 (34:36):
But it and it should be balanced between open and closed,
and it's it's and and the spring can be adjusted.
So even if it was a strong spring, I think
they were kind of I don't think they were genuine
with her, because they can adjust that spring to have

(34:56):
less tension. Carol, as I was saying, you're back again,
and I'm glad you don't have to worry about that
worst case scenario. You have to adjust the tension. But
if I were you from now on, and I'm serious, Carol,
I mean this and this is a shameless plug for
one clear Choice Doors dot Com. All of their prices

(35:19):
are on their website. You can go there right now
and read about them. They're excellent people. I've known them
for years. I've endorsed them for years one clear Choice
Doors dot Com. If you have any more questions, you
can hang on Meanwhile, we'll take more calls coming up
on the Troubleshooter Show. Go with a sure thing Denver's
best roofer Excel Roofing dot com. You don't pay a

(35:40):
cent until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three oh three seven seven to one help. You'll think
you're his only customer when you choose Frank Durand the
real estate and dot com to list your home with

(36:02):
Remax Alliance three all three nine two zero sixteen twenty two.

Speaker 1 (36:06):
Yeah, ripped up new needed. That's who you don't have?

Speaker 4 (36:18):
Come running just as nass as we can show. Shooter's
gonna help.

Speaker 1 (36:24):
Come man, This is.

Speaker 4 (36:26):
The Troubleshooter Show. No Tom Martino, Hi, Tom Martino.

Speaker 5 (36:33):
Your troubleshooter trio three seven one three talk three all
three seven one three eight two five five.

Speaker 4 (36:40):
Here to help you anyway we can.

Speaker 5 (36:42):
That's what we do each and every day for I've
been doing it for like fifty years, forty five.

Speaker 4 (36:46):
In Denver, and we're here for you. Now.

Speaker 5 (36:48):
We have a number of issues that we've been talking about.

Speaker 4 (36:55):
This one. Why is Dara back? Do we have the
attorney up?

Speaker 3 (36:58):
Uh?

Speaker 5 (36:59):
Are we ready to get the attorney back on? Or
excuse me to get an attorney on to talk about this?
I noticed Dara's up there with her son issue with
the restraining order?

Speaker 4 (37:09):
Can you can you talk to me about that?

Speaker 6 (37:11):
Kachina, We're getting Marco or one of his guys is
going to be on very shortly.

Speaker 5 (37:16):
Excellent, excellent, Thank you very much. Okay, So now Carol
still has a question.

Speaker 6 (37:23):
And by the way, I wanted to say something on
the on the garage door opener that we were talking to.

Speaker 4 (37:29):
What was her name, Caroline?

Speaker 6 (37:31):
So Don's garage door if you've been around Denver, literally
Don owned it forever. In fact, we did advertising for
Don for years and years. That is now owned that's right,
that's now owned by a company I'm not saying good, bad,
or indifferent, but it's owned by I think it's t
MIII that owns a conglomeration of these things across the country.

(37:51):
So you're not dealing with Don anymore whatsoever. You're dealing
with this huge corporation that has literally locations or loss
the country.

Speaker 5 (38:02):
Yeah, and what Mark is referring to is private equity,
and let me let me explain what that is. There's
been a recent move and I say recent, it's happened
for the last ten years basically. But you know, financial
companies that look for creative ways for investments. You know,

(38:23):
they go out into the market and look for ways
to invest people's funds right now, you know, we got stocks,
we got bonds, we got real estate, got all kinds
of stuff.

Speaker 3 (38:33):
Right.

Speaker 5 (38:34):
Well, years ago people started putting together private equity funds,
and really what that is is a fund where you
go out and buy active and running companies and then
you build them up and resell them, and a bunch

(38:54):
of people. The first the guy that starts it, he
gets pretty wealthy's selling his company many times, and then
that person who buys it sells it again, and then
those people sell it again. And then normally what happens
is it gets to the price point where it can't

(39:14):
sell anymore for more because they've done all they can
with it, and then they start breaking it up into
smaller divisions.

Speaker 4 (39:21):
And private equity has been very.

Speaker 5 (39:24):
Big in HVAC companies mainly or home services like plumbing, hating, cooling, electric,
and drains. So they come in and take over a company.
And as Mark said, he's not saying it's good, bad,
or indifferent.

Speaker 4 (39:40):
It depends on the company.

Speaker 5 (39:41):
You can have really good private equity firms and you
can have really pissed poor private equity firms that all
they care about is, you know, squeezing every.

Speaker 4 (39:51):
Dollar out and moving on.

Speaker 6 (39:53):
Well, so it just depends what I don't like about them,
and this goes for any of them, I don't care
if it's grind stores or anything. What happens sometimes is
they'll come in and let's say they buy I don't know,
four widget companies, and they keep the original names, Don's Widgets,
Fred's Widgets, whatever. They own four of them, and they'll
bid against each other. So you're dealing with the same

(40:15):
exact company, but you think you're getting bids from four
different companies, and I find that a little shady.

Speaker 5 (40:23):
Now, Mark, that's actually true. Many of these companies have
actually bought more than one brand and have kept the
original brand rather than putting them under one brand. And
when they do that and compete against each other, it
can seem disingenuous because they're going to get a piece
of the action no matter what. But just so you know,

(40:47):
when they do come in and buy two companies, Let's
say a private equity firm comes into Denver and buys
two different HVAC companies, and those two companies compete against
each other on a local level, the local managers are
really competing with each other.

Speaker 4 (41:05):
They are, they really are.

Speaker 5 (41:06):
Now where it gets shady, as you put it, is
that no matter who gets the job, the private equity
firm benefits. But you're right, many times they keep the
private names, and you have to go beyond that.

Speaker 6 (41:20):
Like t MIII Enterprises. Locally they own a one garage door,
Don's garage door, and I thought some other ones, but
I'm not seeing it right here. So my point is, though,
if you get an estimate from both of them, I mean,
you're getting an estimate from the same people. I mean,

(41:41):
to me, It's like if you add two football teams
owned by the same owner. Now, is that saying that
the players are going to be crooked? No, not necessarily,
but it's a little weird if you're a betting person
and you're betting on a team and the other team
is actually owned by the same people, it's a little bit.

Speaker 4 (42:01):
Yeah.

Speaker 5 (42:02):
And private equity is basically getting into everything. They're getting
into home improvements, they're in home services, they're into garage doors.
I actually, you're going to see more and more private equity,
and that is the dream of many of these companies.
They start a plumbing company to sell, you know, they

(42:25):
start a garage door company to sell.

Speaker 6 (42:29):
I wonder what they're doing, like like the people in
studio with this John. When it comes to mortgages, CMG,
you guys do like two billion a month plus. I mean,
it's ridiculous the lending you guys do back in the day,
like your first house, Tom or my parents not necessarily
Susanna and ized. But didn't you go to a bank?
Like when did brokers become a thing? When like literally no,

(42:53):
when did that start happening?

Speaker 5 (42:56):
You're right, mortgages And I'll let John weigh in on this,
but more mortgages were the bailliwick of banks. The bank
had a mortgage department, and mortgage bankers did the loans.

Speaker 6 (43:10):
And then you had this I'll tell you where my
knowledge is coming from right now. The Beverly Hillbillies that
I watched as a kid. They would go to the
bank to talk to the banker about buying different homes
and stuff.

Speaker 4 (43:24):
Yeah, right, And then here's what happened. Here's what happened.

Speaker 5 (43:28):
The banks then either split off their mortgage divisions or
companies started doing just mortgages. And then you had something
else that happened that the companies that invested in the
mortgages did not want to service them. They did not

(43:48):
want to collect payments, they did want not want any
part of.

Speaker 4 (43:53):
The customer part of it.

Speaker 5 (43:54):
So they would sell off what's called the servicing arm.
So you could sometimes have one company that loaned the
money and another company that actually did the servicing.

Speaker 6 (44:08):
So John, benefit to that, John? Or Tom, what's the
benefit to Like? Why sell that off simply because you
don't want to hire all these people or have that
division within your company.

Speaker 5 (44:20):
You just don't want to buy servicing. The cash flow
also servicing. Servicing is a hassle. John explain how many
of these servicing companies work.

Speaker 4 (44:31):
They can actually service.

Speaker 5 (44:32):
Loans for many many many investors correct the servicing Like
for mortgage, mortgage.

Speaker 10 (44:38):
Banks typically like to keep their servicing because you know,
the repeat clients the thing to them. But servicing is
a monthly it's a recurring income. And then when you
get non mortgage banks which became big, I think what
the alternative financing came along, you know, not just a
thirty year or fifteen year fixed anymore. That's when you
saw these brokers come out, and then they did not

(45:01):
have the ability to service loans, so they would sell
off the servicing rights and you know, the servicing rights
now become a big cash flow for non bank What does.

Speaker 4 (45:12):
That mean though?

Speaker 6 (45:12):
So if I'm if I'm a broker mark major loan broker,
and my understanding is someone comes to me for a loan,
I go out and shop a company like CMG. I
find different rates and find the best rates for my client,
and I when I go to underwriting, it's really not
inside of my own company, it's inside of these banks

(45:35):
I'm selling correct, right, But hold.

Speaker 5 (45:38):
On, So here here's what you have Mark, Mark Major,
that's not my question.

Speaker 6 (45:43):
So I get that done and then whatever bank owns
that paper now, and then that bank says, well, we're
not going to service it. So when they sell the servicing,
they still hold the loan.

Speaker 4 (45:56):
They still hold the notes, so yes, they still hold
So the service pays them. Uh no, the servicer pays
them up.

Speaker 10 (46:04):
Yes, they pay them a mount for that loan on
how quick they think.

Speaker 4 (46:08):
That loan will pay off or not.

Speaker 10 (46:10):
So like now with rates rates high, servicing is not
as much because people as soon as rates tick down, people.

Speaker 4 (46:16):
Are going to refinance.

Speaker 5 (46:17):
Yeah.

Speaker 10 (46:18):
Yeah, so servicing is not worth as much. But when
loans were three or four percent, servicing was a big
right because it's gonna stay with.

Speaker 4 (46:26):
You for seven years, ten years. So Mark scenario servicing.

Speaker 10 (46:30):
We do, we do. We do sell some, but we
hold most of our servicing.

Speaker 4 (46:35):
But but here's the point.

Speaker 5 (46:36):
Mark Servicing can't change any part of the loan.

Speaker 4 (46:40):
All they do is service.

Speaker 5 (46:42):
So for example, in your scenario, Mark Major goes out
and finds an underwriter. The underwriter pays Mark a fee
for bringing them the loan. The underwriter then funds the loan.
That underwriter could have a servicing department, or they.

Speaker 4 (47:00):
Could job it out. If they job out the.

Speaker 5 (47:03):
Servicing, then the main investment is still held by the
banker or by the investor, and the servicing they're paid
for servicing it.

Speaker 4 (47:15):
And then that's really how it works.

Speaker 5 (47:18):
And many times the underwriter can find another servicing company
they don't have to stick with the same servicing company.

Speaker 4 (47:26):
So servicing alone is very lucrative.

Speaker 5 (47:30):
Because they're not really outlaying the capital. They're simply taking
care of it for someone. They're coming in to a
rental property and they're saying, for example, the rental property
would be the investor, they own the property, the servicing
company would be the management company collecting the rent and
taking care of it, and the real estate broker would

(47:53):
be the loan broker who went out and found it.
So you have in the mortgage industry you have three levels.
You have the selling of the loan, you have the
underwriting of the loan, and you have the servicing of
the loan.

Speaker 4 (48:07):
And and CMG.

Speaker 5 (48:09):
I think does all three of them. Many companies are
big enough where they fund and.

Speaker 4 (48:15):
They service their own loans, right John, That.

Speaker 10 (48:18):
Is correct and do and that's that's where you gotta
be careful because once companies starts selling off their servicing rights,
that usually means they're a little cash flow crunch, you
know type thing, because servicing, you know, it does supply
cash flow large you know, large intensive uh employment, you
know work.

Speaker 5 (48:35):
But that is right, yeah, and so and and and
then there's some mortgage securities. And that's where an investor
buys a mortgage security. But they don't have any that's it.
All they know is that for this particular bond, they're
going to get paid a certain amount of money, and
then an underwriter will manage those and loan out the money.

(49:00):
Because very seldom do you have of one company that
loans its own money. Many times they go to the
open market and they sell bonds. So John with CMG,
that's a big enough bank, they actually do loan their
own money, right, we.

Speaker 10 (49:18):
Loan our money, but then we do pull it together.
For example, Fannie Mae and Freddie Mack are large buyers
of the of the of the mortgage paper. But so
you could have a five percent rate, seven percent rate,
but you sell you know, one hundred million of that
paper at a weighted average, So the okay, the investor

(49:38):
itself is buying a pool of loans to do that.

Speaker 5 (49:42):
Okay, now coming back, I want to talk to Craig,
who's trying.

Speaker 4 (49:46):
To help Ruth.

Speaker 5 (49:47):
That is a long story unto itself, Ruth and supposedly
Ruth is being taken advantage of buyer daughter. The daughter said,
I was just trying to help Ruth. And I remember
Mark was heavily involved in that call and had some opinions.
We'll come back to that and we're going to figure
out is Ruth being taken advantage of? Is her daughter

(50:08):
trying to rip her off? Or is her daughter trying
to help Ruth. This is a really complicated situation. We'll
talk about that and more coming up on the Troubleshooter Show.
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(50:56):
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Speaker 4 (50:57):
You don't pay a cent until you're content.

Speaker 5 (51:03):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one.

Speaker 4 (51:13):
Help.

Speaker 5 (51:13):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martino here three three seven
to one three eight two five five, Welcome to the show.

(51:34):
I got a text saying, Tom H love the analogies.
Never really looked at the mortgage business before in this light,
and really it is it is like that a mortgage
business can be likened to the real estate business in
that regard, in that when you go to a broker,
that broker goes out in shops loans just like they're

(51:56):
going out to find a house and uh, and that
broker is the one finding the house. The investor owns
the house, and then of course the one who manages
the rental is the management company or the servicing company.
So with loans, you have an investor. You may not
even know who your investor is. If you have a

(52:16):
mortgage on your house, you don't really know who holds
that mortgage. You just know where you make your payments.
That's the servicing company. And then the investor could be
just a series of investors who bought mortgage bonds. As
John brought out, there are mortgage bonds that you go
out and buy and they pay very well, and they're

(52:38):
very good income, and they're virtually no risk.

Speaker 4 (52:42):
Now, Craig is a friend of Ruth.

Speaker 5 (52:46):
Now, Mark, you had some pretty strongest feelings about Ruth
and you I believe that you thought Ruth.

Speaker 4 (52:54):
Was really not being genuine. Here's what happened.

Speaker 6 (52:57):
I tell you, I've been on every side of this
story now because we've from both of them. I mean literally,
I've been on every side. I find it's so unfortunate
that a mother and daughter are like, you know, fire
and water. I find that the worst part of this. Honestly,
it all started.

Speaker 5 (53:13):
It all started when a guy named Eduardo called and
said I did work on a house and I can't
get paid.

Speaker 4 (53:19):
And then we looked into it.

Speaker 5 (53:21):
Supposedly a Duardo was hired by Joanna. Joanna hired Eduardo
to do a bunch of improvements on Ruth's house. Now
Joanna is Ruth's daughter. Joanna says, I needed to fix
up the house for my mother. She was getting out
of the hospital and I needed to fix up the

(53:44):
house for her. Ruth says, no, no, no, Joanna was
trying to take over my house. She was doing these
improvements for herself on my credit card without authorization, and
then she moved into the house and I couldn't get
rid of her. So Mark, is that basically the gist

(54:04):
of it, I believe. So okay, now we have another perspective,
and this is Dara.

Speaker 4 (54:14):
No excuse me, not Dar, I'm sorry. The contractors the
one they called here.

Speaker 6 (54:18):
So the contractor called up I think it was a Guardo, right,
and basically he said, hey, this I never got paid.
We went in and we did all this work right,
and I simply never got paid. So that's that's what
it all comes down to, is the mother canceled, and
that the daughter used to play EDWARDO.

Speaker 5 (54:38):
So right now, though it's who's telling truth. Ruth was
Ruth's taking advantage of is is Joanna trying to take
over Ruth's house? Ruth says, I was just trying to
help my mother out, and she says and then it
got deeper. Remember Mark where Ruth says, or excuse me,
where Joanna says, Ruth's never been a mom.

Speaker 4 (54:55):
To me for the last fifty years. She's terrible.

Speaker 5 (54:58):
I was only trying to help her, and now she's
slapping me in the face.

Speaker 4 (55:01):
Craig, where do you fall in all of this?

Speaker 2 (55:03):
Craig, Well, thank you so much for your time. Tom.
I'm Ruth's close friend. We've been together for about six years,
and I've been working with her through this scenario, and
so I want to thank you very much for your time.

Speaker 5 (55:23):
But we, yeah, we don't know where we stand on
this right now. We don't know who's telling the truth.

Speaker 2 (55:30):
Okay, Well, we can start out that Joanna, Matthew, and Jade,
the three moved into her home while she was still
in the hospital. We have a letter from Woodbury and
Yarra representing Ruth. Attorney was Alex h u m And listen, don't.

Speaker 5 (55:56):
Get into all that don't please, please don't get into
all that detail. Just give give us the general story
is Joanna lying to us.

Speaker 2 (56:06):
Absolutely.

Speaker 5 (56:10):
So you think Joanna was trying to take the home
from her mother?

Speaker 2 (56:15):
Yes, yes, we have evidence to that effect. And what
had happened was Ruth's attorney sent Joanna a letter saying
that Ruth was going through life saving heart surgery and

(56:39):
in the meantime, Joanna said that.

Speaker 17 (56:44):
She would.

Speaker 2 (56:46):
Take care of things. We didn't know exactly what that meant,
but the time that Ruth was in the hospital, Joanna
just went ahead, moved right in, took advantage and hired
mister Eduardo without even Ruth's consent, and started construction on

(57:11):
the place and used Ruth's charge cards to do such.

Speaker 5 (57:19):
Let me ask you a question right now, Craig, I
need to ask this.

Speaker 4 (57:21):
This is very important. Right now.

Speaker 5 (57:25):
The improvements have been done right, and what I want
to know.

Speaker 4 (57:31):
Is this, where does this stand right now? Joanna?

Speaker 5 (57:34):
We understood from Joanna she was going to back out
of this and she was just washing her.

Speaker 4 (57:39):
Hands of this.

Speaker 5 (57:41):
So why can't Ruth just live happily ever after in
her home?

Speaker 2 (57:46):
Well, the situation is Ruth's attorney had to serve an
eviction notice against Joanna, and so Joanna took advantage of
Ruth in the hospital and had her signed I understand that, but.

Speaker 5 (58:04):
Where does it Let's talk about today.

Speaker 4 (58:07):
That happened in the past. What's going on today?

Speaker 2 (58:12):
Okay, what's going on today is finally we got Ruth
into her home. Okay, she's in her home now, but
she was not aware of well, once she got into
her home, she was aware of all this new construction
that took place. And then later restirship with the Bank
of American First Bank and found out that Johanna was

(58:37):
using her charge cards and supposedly she was paying Eduardo
with Ruth's charge cards without her permission, and we found
statements to that effect. And so I understand.

Speaker 5 (58:52):
But there were improvements done to the home. It's not
like she went out and bought cosmetics. I mean, she
was using the card for the benefit of the home.
So Ruth benefited from all of this. So we's why
I'm asking why are you calling today?

Speaker 4 (59:08):
Was there a new development?

Speaker 5 (59:10):
It seems to me Ruth's home, Ruth's house is improved,
and Joanna is out of the picture.

Speaker 4 (59:16):
Is that not right?

Speaker 2 (59:20):
Well, no, Johanna is still in the picture because she
has created this new demand notice with Bagley Law who
is representing EDWARDO. And now what they're doing is they're
charging again for the amount that was already taken out

(59:43):
of Ruth's accounts.

Speaker 4 (59:46):
How are they charging it again to the credit card?

Speaker 2 (59:51):
Know what had happened was they went through Bagley Law in.

Speaker 4 (59:59):
Yeah, credit card My understanding.

Speaker 6 (01:00:01):
Hold on my understanding is the credit card sided with her,
So the credit card company is now out of it.
So she never ended up paying for it. The credit
card company didn't pay for it. So how is this
law firm getting paid?

Speaker 2 (01:00:14):
Explain that, Well, they're putting a demand letter.

Speaker 4 (01:00:18):
Okay, big deal.

Speaker 6 (01:00:19):
I think they're already past the lean if we didn't
we do that, maw I'm trying to do.

Speaker 5 (01:00:24):
Listen here after okay, after the charge card was contested
and the charges were given back to Ruth, he's saying
that Joanna and Aduardo are now coming after her again.

Speaker 6 (01:00:39):
Yeah, I get that, but on what grounds? It's been
over four months. I think it's too late to lean
the property and basically she never authorized any of the repairs.
I mean, we can argue the betterment are not better men,
but we can argue.

Speaker 4 (01:00:53):
That the house is in better shape. But it's so weird.

Speaker 6 (01:00:57):
It's like some squatters broke in there and in redid
her basement and then try to leave her with the bill.

Speaker 4 (01:01:03):
Yeah. So so here here's what I'm asking you.

Speaker 5 (01:01:07):
Call her, and I appreciate you calling Craig, but here's
what I'm asking you. Here's what I'm saying to you.
There's nothing they can do to Ruth. There's nothing they
can do. They lost their rights to put a lean
on the property. This attorney is threatening to do what
to Ruth.

Speaker 2 (01:01:26):
Is threatening to take Ruth to court and say that
you need to pay this bill for the construction in
the home. It just wasn't the basement, it was throughout
the work. How much how much we're looking about twenty
seven thousand, Oh my god, yeah, Ruth act, we said

(01:01:52):
twenty eight thousand.

Speaker 6 (01:01:53):
What I'm really Tom, Tom, what I'm curious about. Let's
just take Let's pretend these are.

Speaker 4 (01:02:00):
One.

Speaker 6 (01:02:01):
They thought she was gonna die, so they move into
the house thinking they're going to get the house. Two,
they use her credit card to do all these remodels
so their kids and other people can live there in
the bathroom works or whatever that looks like. And then three,
the mother's fine, she's back home. She literally a victim
because they wouldn't leave, and I do believe that happened.

(01:02:22):
And now they're trying to stick her with the bill
when they stole her credit card to pay for it.
So the question is, how do you think a judge
would look at this?

Speaker 5 (01:02:33):
Well, okay, I think that that's going to be up
for court grabs.

Speaker 4 (01:02:38):
I mean I don't think.

Speaker 5 (01:02:39):
I think that the daughter, Joanna, doesn't have a leg
to stand on at this point.

Speaker 4 (01:02:44):
I don't see.

Speaker 5 (01:02:45):
What this attorney thinks they can do. The problem is
Ruth needs to take or defend herself otherwise they might
get a default judgment against her. And then that in
itself can become a lean mark. Even though it's not
a lean for the mcare services, it can be a
lean for money owed.

Speaker 4 (01:03:03):
Yeah, if there's let me ask.

Speaker 5 (01:03:04):
You something, Craig, does Ruth owe any money on this house?

Speaker 4 (01:03:08):
Does she have a loan on this house?

Speaker 2 (01:03:11):
No, it's free and clear. And I also Ruth just
handed me a text that Joanna, uh there sure, and
it's well no, this is important. So after yesterday's events,
and you have openly admitted on my character on radio
for the world to hear. You thought you had legal problems,

(01:03:33):
Well you didn't count on this actually knowing me.

Speaker 15 (01:03:36):
You think you have problems?

Speaker 4 (01:03:37):
Wait now, wait will you?

Speaker 16 (01:03:39):
Uh?

Speaker 2 (01:03:40):
Tom Martinez sees all the information you might want to.

Speaker 4 (01:03:43):
Hide under the rock.

Speaker 2 (01:03:45):
You called out or cut the heads off of snakes.
Your hand was played well, but your applications and implications.

Speaker 4 (01:03:53):
All right, I gotta take you. Listen, you got a
hold up a bit, got a giving you That house
is just the best? All right?

Speaker 5 (01:04:01):
You hold on, though, we really have to seriously figure out.

Speaker 4 (01:04:04):
What to do.

Speaker 5 (01:04:05):
I think we should try to get Joanna back on.
She said she was gonna she was gonna walk away
from this.

Speaker 4 (01:04:10):
Didn't she Mark?

Speaker 6 (01:04:11):
Didn't she say she was back in Washington. The whole
thing is insane. But here's the bottom line. If they
bring her to court, she's gonna have a chance to defend.
I'm not necessarily sure this woman owes anything. Although I
would say this to Craig because apparently he's talking to
Ruth right there. If literally the house has been brought
up in value twenty eight thousand for this work, I

(01:04:34):
don't know.

Speaker 4 (01:04:34):
If I would even fight any of it. Anyway, Hang on,
we got more coming up on the televisioner show.

Speaker 5 (01:04:43):
Go with a Sure Thing, Denver's Best Rufer Excel Roofing
dot com.

Speaker 4 (01:04:47):
You don't pay a cent until you're content.

Speaker 5 (01:04:52):
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. Hi Tom Martino,

(01:05:19):
your troubleshooter three O three seven one three talk seven
one three eight two five five. So this, this mother
daughter thing has just got me. I don't know, you know,
here's what we have found in the past, and I'm
sure you're going to back me up on this mark.
Nothing is ever as good or bad as people tell you,

(01:05:42):
and there's always truth on each side and lies on
each side. I don't think you know we've ever heard
something where family is involved like this, where there's all
truth or all fiction. Hey, Craig, I want to help Ruth,
but I'm not sure there's much we can do. She's

(01:06:03):
gonna have to hire an attorney to defend herself. If this, listen,
who is actually coming after Ruth? Is it Joanna her
daughter or the contractor who is actually coming after her?

Speaker 2 (01:06:18):
It's both of them.

Speaker 4 (01:06:20):
It's just a demand letter. Listen, Tom, you know this.

Speaker 6 (01:06:24):
I can call up a thousand attorneys right now in
pay them whatever their hourly is and demand anything from anybody.

Speaker 4 (01:06:35):
Okay, I'm okay.

Speaker 6 (01:06:38):
And on top of that, Craig, it's my understanding that
the daughter is flat broke and lives in a car.

Speaker 4 (01:06:44):
Is there any validity to that.

Speaker 2 (01:06:47):
No, there's no validity to that. She's living off of
some relatives for free. We're not exactly sure where she is.

Speaker 6 (01:06:55):
Do you think these relatives are going to pay four
or five hundred bucks an hour for an Ernie to
go after twenty eight thousand, where it's going to cost
him fifty thousand dollars just to even come closer.

Speaker 5 (01:07:07):
First of all, first of all, here's what I don't
understand Joanna. Why would Joanne spend money to go after
money for the contractor?

Speaker 4 (01:07:16):
This is all on a eduardo.

Speaker 5 (01:07:18):
I don't know what Joanne is going after For God's sakes,
there's nothing to go after.

Speaker 4 (01:07:22):
Joanne is out of the house, Ruth is in the house.
Ruth should just.

Speaker 5 (01:07:26):
Go about her merry business and forget about all this.
Do they actually say they're filing a lawsuit? Have they
filed a lawsuit or not?

Speaker 2 (01:07:37):
Okay, they went through a Bagley Law firm out of Lakewood.
They presented the demand letter. I talked to Ellen at Bagley,
who's absolutely delightful, by the way, and she said that
Ruth needs to hire an attorney.

Speaker 4 (01:07:53):
That's probably good advice.

Speaker 8 (01:07:55):
Four.

Speaker 2 (01:07:56):
Yeah, I think that's probably good advice.

Speaker 4 (01:07:58):
Can you send us a cop of that letter?

Speaker 2 (01:08:03):
Sure, I'd be glad to do that.

Speaker 5 (01:08:06):
And I just wanted to why don't you do it
right now before before we continue? Before we continue, maybe
you should send us this letter and Katschina or Mark?

Speaker 4 (01:08:16):
Did we have a number for uh Joanna the daughter?
We should Tom? What's that?

Speaker 9 (01:08:24):
We should have a number for Joanna?

Speaker 4 (01:08:26):
We called her last week.

Speaker 5 (01:08:27):
Yeah, maybe maybe we should try to get Joanna on again.

Speaker 4 (01:08:30):
Let's do that.

Speaker 5 (01:08:31):
Hold just hold this for now. I mean, really, there's
no sense rehashing it. Here's the bottom line. Ruth claims
her daughter, Joanna tried to steal her house.

Speaker 4 (01:08:48):
I mean, that's it in a nutshell, and we have
more recording to her. The whole thing is nuts man.

Speaker 6 (01:08:55):
I feel like we're running a Jerry Springer episode when this,
When this comes on, I.

Speaker 5 (01:09:00):
Know, go with a sure thing. Denver's Best rufer Excel
Roofing dot com. You don't pay a cent until you're
content than time for an insurance check up free no
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at dozens of insurance companies find out now three all

(01:09:21):
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. Hi
Tom Martino here three oh three seven one three talks

(01:09:42):
seven one three eight.

Speaker 4 (01:09:43):
Two five five.

Speaker 5 (01:09:44):
Have you had enough of Ruth and her daughter and
all of that saga. Well, I'm telling you we're gonna
revisit it coming up in the next hour. We're gonna
get Joanna on again to give her side of the story.

Speaker 4 (01:09:56):
But basically it's and then we have a lot.

Speaker 5 (01:09:59):
Of real estate, believe it or not, some text on
real estate on marketing and selling homes, many people are
being told to hold off, and they want to know
should they hold off?

Speaker 4 (01:10:10):
What is the story there?

Speaker 5 (01:10:12):
And then on mortgages in general, people want to know
if they're going to move out of their home and
they're going to rent it out, should they get a
non owner occupied loan or if they're still in the home,

(01:10:33):
should they get a regular loan and then just not
say anything when they move out? John, what is the
rule on that? If someone is going to refine. Now,
let's say, and they're.

Speaker 4 (01:10:44):
Going to and they need the cash out of that.

Speaker 5 (01:10:46):
House to buy another one, but they plan on renting
the one they're in, do they have to disclose that?
What is the rule on non owner occupied loans?

Speaker 4 (01:10:56):
I mean tough to call.

Speaker 10 (01:10:58):
I mean you take we don't have to disclose it
because they're still living, there's still their primary residence. When
you go to closing, you sign the ten oh three
or the application that states this is your primary residence.
If their new purchase is going to go to the
same place as their cash out, you know that there's

(01:11:19):
good chance that company is gonna or the underwriters going
to say, hey, you know, how are you buying this
with that? And you're still saying you live there, you know,
So it's it's it's.

Speaker 5 (01:11:31):
Is there a big Is there a big difference in
rate between an occupied and a non owner occupied.

Speaker 10 (01:11:38):
There is a lot of it is depending on the
loan to value. And most of the time people use
their primary they turned it into a rental, so typically
it's not a problem. You know, most most primary residents
end up becoming rental incomes.

Speaker 5 (01:11:51):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 4 (01:11:55):
You don't pay a cent until your content.

Speaker 5 (01:12:00):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out Now three oh three seven
seven one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 1 (01:12:26):
Ripped News need so you don't have come runous as
fast as the can.

Speaker 4 (01:12:37):
No shooter's gonna help come.

Speaker 17 (01:12:40):
This is the troubleshooter show. No Tom Martino, Hey.

Speaker 5 (01:12:47):
Tom Martino here, Welcome to the show. Three oh three
seven one three talk seven one three eight two five five.
This hour brought to you by Dan McKenzie McKenzie Law.
If you're looking for a will, probate, avoiding, pro bait, trust,
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(01:13:07):
he has a boutique law firm meaning person to person
contact always McKenzie Law, Dan McKenzie A three three COO
plans A three three coo plans. Okay, now I'm going
to uh are we gonna get Joanna on Kaschina?

Speaker 18 (01:13:30):
So I did speak with her, she no longer wishes
to come on the show. I'm gonna basically referred as
to her attorney, I'm gonna put a pull up, Okay, good.

Speaker 4 (01:13:45):
I don't believe that she can just ignore this.

Speaker 5 (01:13:49):
But I also don't believe that Joanna and the contractor
are working together. There there's no way that a judge
would let I mean, why would they sue together. They're
not even suing for the same thing. Joanna, She's not
the one out any money. So, Craig, are you sure

(01:14:12):
that letter. Does the attorney say in that letter? And
by the way, Kashina, did he send us that letter?

Speaker 4 (01:14:20):
Oh? Hey, does that letter?

Speaker 6 (01:14:22):
Hold on real quick, Craig, why don't you guys send
us some pictures of the work that was done in
the house, like the basement finished in the bathroom.

Speaker 5 (01:14:32):
And also, does the letter say from the attorney that
the attorney represents ed Eduardo and Joanna?

Speaker 2 (01:14:44):
The letter just says that it represents Ed Loreno. But
we believe that there's a relationship.

Speaker 4 (01:14:51):
Oh who cares?

Speaker 5 (01:14:52):
Yeah, but I don't care what you believe. That's exactly
what I thought. Eduardo wants to be paid.

Speaker 2 (01:14:58):
Okay, well here's something now too. I just wanted to
say this.

Speaker 5 (01:15:01):
Joanna has nothing to Joanna has nothing to do with
that letter. Joanna is not suing her mom a. Eduardo's
suing to get paid.

Speaker 2 (01:15:11):
Well, I think there's more to it in that. It
looks like there's a kickback scheme. We've got evidence of that.

Speaker 5 (01:15:21):
Wait, Craig, Craig, Craig, Craig, hold on, I'm gonna know.
I'm not letting people. I'm not letting people do Diary
of the Mouth. I want to know you said a
kickback scheme. Explain what that means and tell me the
evidence you have.

Speaker 2 (01:15:33):
Go ahead, Okay, Well, we've got Ruth went to Bank
of America and First Bank, and we're finding out that
there's money being uh paid to EDWARDO and it rose
right back around and it's being reimversed at Joanna.

Speaker 4 (01:15:54):
We've we've got Craig, Craig.

Speaker 5 (01:15:56):
Hold on, Craig, where is the money being paid to
or draw from?

Speaker 4 (01:16:00):
What account?

Speaker 2 (01:16:04):
Uh it was from? Was it originally from Visa and
Bank of America? Your account?

Speaker 4 (01:16:09):
Yeah? First Bank, it's so Craig, yes, sir, Okay, hold on.

Speaker 5 (01:16:16):
So you say that you can show transfers to a
Duardo from Ruth?

Speaker 4 (01:16:22):
Is that correct?

Speaker 2 (01:16:25):
From Eduardo U to Jolanna.

Speaker 5 (01:16:28):
From Ruth to Eduardo. You just told me you can show.

Speaker 4 (01:16:38):
Craig.

Speaker 5 (01:16:39):
Follow me here, Okay, it's not that difficult. You just
said that you had evidence of a kickback scheme. You
have no evidence of anything. You said there are payments
coming out of Ruth's account and going.

Speaker 4 (01:16:53):
Back to Joanna. Prove that. Go ahead, prove.

Speaker 2 (01:16:56):
It no there being funneled to Borgia. Excuse me, Eduardo,
it's anyway, we've got evidence to that wall.

Speaker 1 (01:17:11):
No no, no, no.

Speaker 6 (01:17:11):
No, no no no, Craig, Craig, Craig, you said there
was a kickback scheme. I am sick and tired of
people running out.

Speaker 5 (01:17:19):
The mouth without evidence. Now, Craig, a kickback scheme. You
said payments was going, payments were going from Ruth to
a Duardo and then back to Joanna. I want to
know what evidence do you have that a Duardo is
kicking back money to Joanna?

Speaker 4 (01:17:37):
What evidence do you have?

Speaker 2 (01:17:41):
Okay, I don't have that specific sheet in front of me.
I will find it when I'm working with Ruth.

Speaker 4 (01:17:48):
What evidence would that be, though?

Speaker 5 (01:17:50):
Tell me tell me what evidence it would be, even
if you don't have it in front of you.

Speaker 4 (01:17:55):
What evidence exists?

Speaker 5 (01:18:01):
Well, Ruth, I want you to tell me what proof
you have that Eduardo is kicking back money to Joanna.

Speaker 12 (01:18:11):
Well, the bank statement that he was talking.

Speaker 4 (01:18:16):
What does the bank statement show?

Speaker 12 (01:18:20):
That's exactly what it shows? The money running back?

Speaker 4 (01:18:23):
What does it show? What does it show, Ruth?

Speaker 5 (01:18:29):
It does it show that Eduardo was writing checks to Joanna?

Speaker 12 (01:18:37):
I don't Well, that is Craig saying it. He is
more professional in that line of work than I have
ever been.

Speaker 5 (01:18:48):
Okay, let's let these people go. I've had about enough
of it. Okay, I really had enough of this. This
is ridiculous. This is totally ridiculous, and in fact, I
don't think I've done this in a long time, but
I think that basically.

Speaker 4 (01:19:06):
They deserve the uh, the old uh, the dinger. I
blowed him up. I blowed him up. I did. I
blowed him up. You suicided him.

Speaker 5 (01:19:24):
I blewed him up. I blewed him up, blowed him up. Listen,
this is ridiculous. You know how many people call this
show on a daily basis saying they have evidence of
stuff and they have nothing.

Speaker 4 (01:19:37):
I'm just so tired of it.

Speaker 5 (01:19:38):
People imagine that they have things what Ruth has here.
This is what it's going to boil down to, really
and truly, Let's look at Duardo did work on a
home and did not get paid. Now he lost his
right to put a lien on the house. That's why
he has an attorney writing to Ruth. But they're going

(01:20:00):
to have a tough time collecting.

Speaker 4 (01:20:02):
Now.

Speaker 5 (01:20:02):
There is something called betterment meaning or it's also called
quantum marrow. It you got value for something you could
be held responsible to pay for it, But that is
really really difficult, especially if Ruth was incapacitated in the

(01:20:28):
hospital and did not give approval for the work. All right,
let's switch our gears to real estate. We have a
question here Frank Duran, the real estate man Stephanie Thomas,
and we have questions on fix and flips. Question is

(01:20:54):
are there any buys out there for fix and flips
or is this a dying.

Speaker 4 (01:21:00):
Art right now?

Speaker 5 (01:21:02):
Right now in this market, Tom, I run it someone
was considering, go ahead.

Speaker 4 (01:21:08):
Oh I'm sorry.

Speaker 7 (01:21:09):
I run it to them from time to time, But
nowhere near what we saw back in two thousand and
eight through twenty eleven.

Speaker 4 (01:21:15):
Not even close.

Speaker 5 (01:21:16):
You know what you get because they're just too expensive,
right well, yeah, price have gone up.

Speaker 7 (01:21:22):
And of course back then, Tom, you remember we had
around twenty seven thousand homes on the market. Right now,
I think we're sitting around eleven or twelve thousand. We
just don't have the inventory which we had back in
that timeframe.

Speaker 4 (01:21:35):
What is the average time on market in Denver?

Speaker 7 (01:21:38):
So right now, for residential properties we show it as
thirty seven days. For single family homes it's thirty four days,
and for attached properties it's forty six days.

Speaker 4 (01:21:48):
How about price range.

Speaker 6 (01:21:49):
That's everything, But let's break down like under seven hundred
and over seven hundred.

Speaker 4 (01:21:55):
Is there a big difference?

Speaker 7 (01:21:56):
Frank, Well, you know the average right now for residential
all residential seven twenty two, seven ninety, the medians sitting
around six oh seven.

Speaker 4 (01:22:04):
But here's the funny park that's so amazing.

Speaker 7 (01:22:06):
Oh my gosh, you know, but single family homes, not
including attached properties. The average right now, according to d
Mars eight oh four one one five, eight hundred and
four thousand, one hundred and fifteen.

Speaker 5 (01:22:17):
Do you remember when if you were looking at if
you were looking at a seven hundred thousand dollars home,
you were looking at a mansion.

Speaker 6 (01:22:24):
Oh my god, our first home out here, Clark Farms, Parker, Colorado,
nineteen ninety three or four, brand new, brand new, US home,
one hundred and ten thousand dollars, brand new, Tom.

Speaker 4 (01:22:40):
I remember it was a car right now.

Speaker 7 (01:22:42):
When I sold my first home, this is way back
in the early nineties, it was for around two hundred
and fifty thousand dollars, and I thought I was selling
a mansion. It was such a big house. That house
today is worth over a million dollars. But it to
me was incredible to sell my first home at two
hundred fifty thousand dollars.

Speaker 5 (01:22:57):
Home Now, someone has a very big question.

Speaker 4 (01:23:02):
I want to get to on commissions.

Speaker 5 (01:23:04):
They're very confused about lawsuits and about the board of
realtors and about what they're reading. We'll talk about that
and more coming up on the Troubleshooter Show three oh
three seven one three A two five five. Go with
a sure thing Denver's Best roofer Excel Roofing dot com.

Speaker 4 (01:23:24):
You don't pay a cent until you're content than.

Speaker 5 (01:23:30):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino

(01:23:56):
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Renew Home Innovations dot com three oh three nine zero
four to two thousand. So in the studio we have
John Clays with CMG Financial doing mortgage. We have Frank
durand in the real estate man Stephanie Thomas with Stephanie
Thomas ri or stephaniear dot com.

Speaker 4 (01:24:42):
Frankdurand the real estate man dot com.

Speaker 5 (01:24:44):
Hey, here's what we're asking this person and as well
as I am, they're confused. They want to know what
really changed with these lawsuits about commissions. They've heard all
about the lawsuits.

Speaker 4 (01:24:57):
What exactly happened?

Speaker 2 (01:25:00):
Now?

Speaker 5 (01:25:00):
Can anyone explain it in plain English? What the lawsuits
were about and what changes, if any, or how does
it stand as far as real estate commissions. I guess
they feel like that there was some price fixing can
anyone explain it? I have to admit I don't fully

(01:25:23):
understand the exact nature of the lawsuits.

Speaker 7 (01:25:26):
Yet what was the Gnar settlement? So, guys, this was
a class action lawsuit in Missouri. And my understanding is
it was an agent that had a home listed and
he told a seller he should probably reduce the price
in order to get it moved. The seller says, look,
if I have to drop it by X amount of money,
then I want to lower the co op you're offering
to the broker. And my understanding is he told him

(01:25:48):
that we're not allowed to do that once we've offered
that commission. So that's where it had started. And I
can tell you, guys, in Colorado we've always been very transparent.
In fact, I would say I would go as far
as to say that Colorado's led the way with Contra.
We've always been very transparent what we offer. But the
way it works now is in the MLS, where before
we advertise what the co op was, whatever that was,

(01:26:09):
now we're not allowed to do that. So what happens
is when a buyer agent writes an offer, they will
put in the offer what they're asking to be paid.
That's a point of negotiation, and the seller may or
may not agree to that.

Speaker 4 (01:26:19):
And to be honest, I've seen this all over the board.

Speaker 7 (01:26:22):
I saw one particular one where the seller offered a
lesser co op and the buyer covered the rest of
their buyer agency fee, so it could be negotiated that way.
I've seen some sellers say I don't want to pay
any co op, but there's pros and cons to that.
Some of them say, look, I want all hands on board.
Let's offer what we feel as a fair co op
to generate as much demand as we can.

Speaker 5 (01:26:43):
And Frank, I want to go one step I want
to go one step back. Let's talk about in general,
you use the word co op as if everyone knows it.

Speaker 4 (01:26:51):
And it's not your fault.

Speaker 5 (01:26:52):
A lot of us do this, So let's talk about
this first and foremost. When Frank or Stephanie sell a
property for a buyer, excuse me, for a seller, they
make there is a commission that is paid. Now, that
commission is not set by law, it is not set

(01:27:15):
by anything. It is an open negotiation. So normally what
used to happen there would be a commission, let's say
like seven percent, right, So if someone if you had
a lawn sign and you were listing this property and

(01:27:35):
advertising the property and you met a buyer's agent there
and they had a customer, would that commission let's just
take the very basics first, then we'll get into the nuances.
When you had someone bring a buyer to you and
that was a sale, was that seven percent split three

(01:27:57):
and a half and three and a half.

Speaker 8 (01:28:01):
It's ultimately would have been split what you agreed to
your seller in the initial listing contract.

Speaker 4 (01:28:07):
So that didn't happen.

Speaker 6 (01:28:08):
To understand that I'm talking about, I'm talking about in general,
just in general.

Speaker 5 (01:28:16):
Was it split fifty to fifty?

Speaker 4 (01:28:18):
Usually when a buyer came to you.

Speaker 8 (01:28:23):
Like like I was just saying it's going to be split,
But it wasn't necessarily a fifty to fifty. You know,
it's ultimately whatever you guys decided. And I've seen it
where listing agents might you know, have had a higher
percentage due to marketing costs or something like that. But
ultimately it's what was at you know, what was agreed to,
Okay in the Colorado contract.

Speaker 5 (01:28:42):
Okay, so then when they split, let's just whatever the
split was, there was.

Speaker 4 (01:28:48):
A split commission part of it.

Speaker 5 (01:28:50):
Went to the listing agent, part of it went to
the buying agent.

Speaker 4 (01:28:54):
If there was a buying agent.

Speaker 5 (01:28:56):
Then when the buyer gets that commission, when the buyer's
agent or broker gets that commission, it's up to them
how they split it with their individual agent and all
of that. That has nothing to do with a contract
on the selling side, isn't that true?

Speaker 4 (01:29:15):
Correct?

Speaker 8 (01:29:15):
The buyer's agent would have an agreement with their brokerage
on whatever their personal splits were, so that has nothing
to do with the sulker or the listing agent.

Speaker 5 (01:29:24):
Now, when we talk about co op, what is co
op means when someone brings a buyer to you, the
part that you pay them is called the co op.

Speaker 4 (01:29:36):
Is that true?

Speaker 8 (01:29:38):
We actually were calling it a co op. That's actually
been changed in our contract. Now, co op was just
reference to having a cooperating broker come in, essentially the
buyer's agent.

Speaker 9 (01:29:49):
So that's what it was referenced to.

Speaker 5 (01:29:53):
Okay, So when you guys go and list a home,
Let's say you come to list my home right now, Frank, or.

Speaker 4 (01:30:02):
You list my home.

Speaker 5 (01:30:03):
In that contract, do you specify the amount of commission
that you expect to get.

Speaker 7 (01:30:11):
Most definitely, Tom, it's broken down and we go through
this where it's very easy to understand it.

Speaker 4 (01:30:16):
It's very transparent.

Speaker 5 (01:30:20):
Now, in that contract, would you say, seller agrees to
sell property for X amount of commission?

Speaker 4 (01:30:27):
Is that's how it's written basically? Yes?

Speaker 5 (01:30:33):
Okay, Now let's just say you negotiate a six percent commission.
So I know as a seller, I am going to
pay six percent for my house to be sold. But
I don't have any say in how that six percent
is broken down. If you want to only give one

(01:30:56):
percent to a co op broker, that's up to you
and that co op broker. Do I don't really have
anything to say about that, do I? Once my contract
is written for a certain percentage, I don't really have
any control over that, do I?

Speaker 4 (01:31:13):
Well, Tom, here's the thing about it.

Speaker 7 (01:31:15):
I've seen sellers where they offer a co op in
the list or or the broker compensation. I've said co
op Burger compensation, where all of a sudden you get
an offer on the table and that agent. Sometimes, if
the deal gets competitive, I've seen them ask for less
of a compensation than what the seller was willing to offer.
So that becomes a point in negotiation and I've seen

(01:31:36):
many seller say, g Okay, that's good, we'll take that.
So that's all just really a point in negotiation.

Speaker 5 (01:31:43):
So there is no standard commission anymore none, you know, Tom,
there really never was.

Speaker 7 (01:31:49):
You know, it's always been transparent, I think, and this
is just my professional opinion. I believe in Missouri, had
they had contracts like we have in Colorado, I don't
think that lawsuit whatever or come into play.

Speaker 4 (01:32:04):
So are you telling me that forever a bit?

Speaker 6 (01:32:06):
Why did it affect contracts and why did it affect
anything here?

Speaker 4 (01:32:11):
Then it just affected all real estate. Mark, it just did.

Speaker 7 (01:32:14):
It just created such a big splash and it becomes
such a big class action lawsuit.

Speaker 4 (01:32:18):
It just got everybody involved.

Speaker 7 (01:32:20):
I just think more transparency would have prevented that.

Speaker 5 (01:32:26):
I mean, Mark, it was so big that they had
to pay millions and millions. The National Association of Realtors
had to pay millions. A half a billion dollars, wasn't
it in damages?

Speaker 4 (01:32:39):
It was huge time. I don't know the exact amount.
I just know it was huge.

Speaker 7 (01:32:42):
Some people had settled, others fought it further, but in
the end it was a big settlement.

Speaker 5 (01:32:49):
So what you're saying is forever in Colorado. There was
never a standard commission built into contracts.

Speaker 4 (01:32:56):
Ever, it was.

Speaker 7 (01:32:57):
Always negotiable time, always, And I did hear some sources
on TV say no more this commission or that commission.
And quite honestly, there was just never a set fee.
It was always negotiable between the agent and their cellar.

Speaker 4 (01:33:11):
But weren't you frowned upon?

Speaker 5 (01:33:13):
I was told one time that if someone charged less
than a certain commission, they were frowned upon by their colleagues.

Speaker 4 (01:33:21):
Is that did that used to be the case?

Speaker 7 (01:33:25):
Well, I've never felt that personally. What we've always been
told is never discuss, never try to price fix. You're
not supposed to commission fix, which we stay away from.

Speaker 4 (01:33:35):
I don't.

Speaker 6 (01:33:36):
I don't another alter in uh sly Dell. That did
not show me a couple homes that I ended up
finding on Zillo and sending over to her to show us.
And the reason she didn't show them to me is
the co op was so little on them, and to me,
that sucks.

Speaker 4 (01:33:58):
Yeah, that surely does. That does? Okay, we have more.

Speaker 5 (01:34:02):
Coming up on the Troubleshooter show three O three seven, one,
three eight, two five five Go with a sure thing
Denver's best roofer Excel Roofing dot com.

Speaker 4 (01:34:15):
You don't pay a cent until you're content, wait.

Speaker 5 (01:34:20):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. Hi Tom Martino

(01:34:45):
here three O three seven one three talk seven one
three eight two five five. What's on your mind today?
How can we help you? We ask that each and
every day. So getting back to some real estate related texts,
uh this one oh oh. Somebody wants to know if
they're listing a home, what are some of the improvements

(01:35:10):
they They heard me say one time, and I went
back and tried to find what I said about this,
that there are some improvements that would be better left
to the new owners and their imagination than trying to
fulfill their dreams or their wishes. In other words, before
you list a home, what improvements would you do now?

Speaker 4 (01:35:30):
I have one that I think.

Speaker 5 (01:35:32):
Personally I would do, and I want you guys to
weigh in on this since you have way more experience
showing homes. But I have always felt when you walk
into a home and you see ugly, terrible you know,
worn or stain carpets, they're terrible, or hardwood floors that

(01:35:53):
are really chewed up or not looking good. I think floors,
in my opinion, are in important.

Speaker 4 (01:36:00):
Guys, what do you think.

Speaker 5 (01:36:02):
If you had to pick improvements to do before listing
a home.

Speaker 7 (01:36:07):
What would you say they are? I would definitely say
floors for sure. I would also say kitchens are a
big deal to people. But the floors you walk into
that carpet stained or trashed. Either price it to accommodate
that somehow, or yeah, do something to the buyer's eye,
because I'll tell you these buyers today in this market,
they tend to be more price sensitive because the interest

(01:36:28):
rates are higher and costs are higher, and then they
go in the house, they're calculating, g I'm gonna have
to do this too, So if you can get it
more prepared for the buyer's eye, I think in the end,
and most price segments, depending on the area.

Speaker 4 (01:36:39):
You'll get bigger bang for your buck that way. But
if you try to price it lower.

Speaker 6 (01:36:43):
Let's say the flooring's five thousand, I mean that's still
when someone walks in and looks at that property, it
still looks like hell. So I mean even if that
five thousands priced in, I would say mentally, that doesn't
help because the property looks like crap.

Speaker 7 (01:36:58):
Well, good point, because I had one I sold in
Denver where it looked like the Brady Bunch house you
like stepped in a time warp. Carpet was green, everything
was green, nothing was done, sunk down living room, my gosh.
And the house across the street put a little over
one hundred thousand dollars in upgrades for about the same
size home right across the street. We priced ours as is,
got a bidding word. The difference by the time we
closed was about sixty four thousand dollars difference from the

(01:37:20):
one that put one hundred thousand dollars. So we actually
did better net profit by doing nothing selling as is.

Speaker 6 (01:37:25):
You know, we had our bathroom people on last week,
Tom and they said that bathrooms if they're priced right
by like you know, renew home Innovations or discount bath
some of our people even genesis. But if it's priced right,
which those guys are you put about, you get about
eighty percent in value out of that bathroom or the kitchen.

Speaker 5 (01:37:47):
They said, that's a big difference in What are some
of the things. What are the some of the things
that don't pay off? I would say that floor coverings
and paint always pay off, because when you walk in
and there's that fresh look of paint and or or wallpaper,
or a fresh look of a new carpet or really

(01:38:10):
clean nice carpets or hardwoods or lamin, it's I think
they pay off.

Speaker 4 (01:38:17):
What do you think doesn't pay off?

Speaker 8 (01:38:19):
I think some of the technolog like the tech improvements
that people do, aren't necessarily as visible to a buyer,
and a lot of times the buyers don't really see
value in that, like when they have over improved like
smart home innovation, things like that. Some buyers might be
savvy to that and really see and appreciate, but I
don't think, you know, all of our buyers see that.

(01:38:40):
I think for the most part, they see that cosmetic
So exactly what you just said, I was going to suggest,
you know, a fresh coat of paint is always a
really positive thing you can do in a home.

Speaker 6 (01:38:50):
How about empty or furnished? What's generally better? If you
add to choose as a realtor and you're representing the seller,
would you rather see that house canmpletely empty, ready to
move in, no furniture, just ready to go, or would
you rather see it staged with whatever furniture they had?

Speaker 8 (01:39:08):
I think at least a light stage really does help
to benefit of property. So rather than having it completely empty,
doing you know what I call my light stage, where
you go through and you accent some of the main
areas of the home. You know, maybe your living room,
the primary bedroom, a couple accents in the kitchen, the bathrooms,
just things that kind of warm the pictures up, because
that does make it a lot more attractive to a buyer.

Speaker 6 (01:39:28):
Got I think I rather just look at a big
empty house when I'm looking at a house.

Speaker 5 (01:39:33):
You know what, I like seeing furniture because it's hard
for me to imagine how much room would I have
if the couch was here or the bed was here.
And I think that helps people a lot when they
stage lightly staged. I think too much clutter when I
walk into a house and it looks like completely lived

(01:39:54):
in and too much.

Speaker 4 (01:39:55):
That's terrible. I mean it's terrible.

Speaker 5 (01:39:58):
I went to a house one time where the guy's
toiletries were still on the sync from that morning him
getting ready, and that turned me off completely. I swear
to god, it just has a psychological effect on you.
So I think there's a delicate balance between being totally
vacant and being somewhat lived in. So your imagination can

(01:40:21):
take it from there. Anyway, we have to take another break.
I'm Tom Martino three three seven one three A two
five five. Go with a sure thing Denver's best roofer
Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance check up free, no obligation.

(01:40:44):
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven to seven to one.

Speaker 4 (01:40:51):
Help.

Speaker 5 (01:40:52):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three to zero sixteen
twenty two.

Speaker 4 (01:41:04):
Hi Tom Martino, you're troubleshooter.

Speaker 5 (01:41:08):
Okay, they want this one texture wants you to weigh
in on staging. They said that one of the things
they noticed that people neglect is staging the out side
of the house. And I think that's a really good observation.
Guys think about that.

Speaker 7 (01:41:29):
I think, Tom, it depends on the property, and I
think on certain properties that makes a huge difference overall.
I think if you take good care of your yard
and have good curve appill, that makes a difference. But
I think it just depends on the property.

Speaker 4 (01:41:44):
Here's what this person said.

Speaker 5 (01:41:46):
They love when they're going to the front door and
they see the front area or borders or welcoming plants,
maybe flowers, and it just gives an overall feeling of
care before you even open the door. I think I
got to give that a lot that that's a really
thoughtful text.

Speaker 4 (01:42:05):
I agree with that, Stephanie. What do you think.

Speaker 9 (01:42:08):
I think first impressions make a huge amount of difference.

Speaker 8 (01:42:12):
I also agree as far as actually staging the exterior.
I've only had one home where we actually, you know,
fully staged it, and that was a higher end property
in the backyard left a little bit to be desired
at that particular point. So we actually had like outdoor
furniture brought in and really kind of helped the buyer see.

Speaker 9 (01:42:30):
What they do with that space.

Speaker 8 (01:42:32):
So, I mean, we did on that property, but it
is very property specific. It's not one that we typically
you know, do a lot, but that you know, first
impression walking up to the door.

Speaker 5 (01:42:41):
I absolutely about how about oh yeah, and especially when
when living space is a feature of the house, showing
an outdoor kitchen or or outdoor property, out outdoor furniture
and maybe even a dining table or you know, you
know what I mean, a picnic table or whatever you
call it outside. I think that's really important. A lot

(01:43:02):
of people put a lot of stock in outdoor living
in Colorado.

Speaker 6 (01:43:06):
How about just anyway, how about just looking at the
yard and see if it's manicured right, Because I'll tell
you I've learned a lot about people looking at their yard.
You walk up to somebody and they got a couch
in the front yard, there's a good chance that house
wasn't taken care of I'm not kidding.

Speaker 4 (01:43:21):
Or if they got weeds everywhere.

Speaker 6 (01:43:23):
I mean, really, someone's yard tells a lot about how
they take care of their property.

Speaker 7 (01:43:29):
I exactly on some of our properties if it's vacant,
I have a long guy that I send up there
from time to time to just cut the lawns.

Speaker 4 (01:43:36):
Just for that reason. Absolutely, that makes a big difference. Anyway.

Speaker 5 (01:43:42):
This is a Frank drandthreal Estateman dot com. We also
have Stephanie Thomas Stephanie r dot com and we have
more coming up. Go with a sure thing Denver's Best
roofer Excel Roofing dot com.

Speaker 4 (01:43:56):
You don't pay a cent until you're content.

Speaker 5 (01:44:00):
Weave time for an insurance check up free, no obligation.
In comparison, call Compass Insurance. Pay too much your coverage
at dozens of insurance companies find out now three all
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three all three nine two zero sixteen twenty two.

Speaker 1 (01:44:29):
D news. You needed that? Who you don't have?

Speaker 4 (01:44:35):
Run anxious sustas as we can.

Speaker 1 (01:44:38):
Shooter's gonna help. Come man, this is.

Speaker 17 (01:44:43):
The Troubleshooter Show Now, Tom Martinez, Welcome, Welcome to.

Speaker 4 (01:44:48):
The only show of its time.

Speaker 6 (01:44:49):
We're here to solve problems, answer your questions, take complaints.
We're here to educate you. We're here to make your
life a little bit better. We got a list of
people at Referral, lists that can help you across every
aspect of your life, from contractors to realtors to money
guys like John and.

Speaker 4 (01:45:06):
Studio with us.

Speaker 6 (01:45:07):
We have it all great attorneys as well. So any
problem you have, even if your daughter has been fighting
with you and you're a mother for fifty years, we
had that call today. What a horrible call. Can you
imagine a daughter and mother fighting to that degree for
so long? I find that just horrible. But we get

(01:45:28):
involved in everything, is my point. We've got three lines
open three oh three, seven to one, three eight two
five five three oh three Martino, John Clayson Studio with me,
partner in lending dot com uh he works for a
CMG Financial. These guys talk about loaning a lot of money.
I was so impressed John, you and I were talking.

(01:45:49):
I said, is it safe to say over two billion dollars?
You guys had a month in twenty twenty four. It
was almost three billion dollars in one month. But was
more impressive about CMG Finance all the other direct lenders.
I don't even call you direct lenders. All the other
mortgage lenders companies like you guys were actually on a

(01:46:09):
down angle and somehow you guys were on an up angle.
And I think it's because some of the loan products
you guys offer that no buddy else has, like the
all in one loan. I mean, really, that's that product
is very unique to CMG only, isn't.

Speaker 4 (01:46:27):
It It is?

Speaker 10 (01:46:28):
It's definitely because of our loan products because CMG, that's
where a lot of people were on dclon left their
companies come work for CMG, and the all one is
a big reason.

Speaker 4 (01:46:37):
It's it's a fantastic loan.

Speaker 6 (01:46:39):
Frank duran with Frank Durant Holmes dot com and then
Stephanie Thomas Stephanie r E dot com.

Speaker 4 (01:46:46):
Do you guys know what the all in one loan is?
You ever heard of it? I've heard of it. I
don't know that any of my clients have taken advantage
of that.

Speaker 6 (01:46:55):
It's a very unique product. You, Sarah and I have
it on our house. So let's take a round number.
Let's say a million bucks A you got a million
dollar piece of property, eighty percent of value would be
eight hundred thousand. So if you could afford to buy
that house outright, just buy it for a million dollars,
have no mortgage on it. With this product, you would

(01:47:18):
have a line of credit of eighty percent or eight
hundred thousand dollars for thirty years on that property that
you could use for whatever you want. And that's what
makes it great. It actually makes you a cash buyer
for anything.

Speaker 4 (01:47:34):
It doesn't.

Speaker 10 (01:47:35):
It's a simple interest. I mean, as we know, amortize
interest in thirty years. I mean, we've all looked at
bought a house and looked at that amortization schedule.

Speaker 4 (01:47:43):
Oh, it's great.

Speaker 10 (01:47:44):
Basically paying the bank their interest, which is almost what
the house.

Speaker 4 (01:47:48):
Why do they Why do they do it that way?

Speaker 6 (01:47:51):
When in the United States did we start doing interest
where the first half of the loan you're paying them
majority of the interest. Then it goes down because most
people and correct me if I'm wrong, will never stay
in a thirty year mortgage. I mean, I'm guessing maybe
five percent of people have a thirty year mortgage and

(01:48:12):
literally pay it off in thirty years and they paid
all the interest stuff front. Most people probably refin or
sell and move upside downsize within fifteen years, meaning they
paid almost all the mortgage on a thirty year product
in the first fifteen years.

Speaker 10 (01:48:29):
The crazy thing is, if you look at a schedule,
you do not start paying more principle.

Speaker 4 (01:48:34):
Than interest till about twelve or thirteen years into it.
It's crazy on.

Speaker 10 (01:48:38):
Your payments, and it really so. Back in the nineteen
thirties Great depression is where they created it.

Speaker 4 (01:48:43):
Because they wanted to stretch out the buying power or
lower payment lower month. Ago everything was paid, it wasn't about.

Speaker 10 (01:48:49):
Crazy thing is most people will refinance within three to
five to seven years even now, and refinance is expensive.

Speaker 6 (01:48:57):
Can you imagine if you refined when you're twelve years
into a thirty year mortgage and started over again, you
would literally kill yourself. And I don't care what the
interest rate was. If you looked at how much you
paid an interest over X amount of years, it would
be insane. But with that all in one loan. The
other thing that's interesting not only is it simple interest.

(01:49:19):
Whatever the interest is is what you pay that month,
but then it's offset by whatever you have in the bank.

Speaker 10 (01:49:26):
Yes, most people carry most of their money into a
checking account, just waiting to be spent. What the all
in one does It makes it more efficient, It sweeps
it every night, it goes against the balance, and you
only pay interest on what you're bounce.

Speaker 6 (01:49:38):
So if you have one hundred thousand dollars out in
this thirty year line of credit, let's say you went
out and bought a boat, in a car, whatever you bought,
who cares, or you remodeled your house on it. So
if you have maybe a small business, or if you
have a savings account like you're talking about, and there's
one hundred thousand in all these checking accounts and savings accounts,

(01:49:59):
offsets what you owe literally on that line of credit.
So you would have zero interest OED zero mortgage payment
that month.

Speaker 10 (01:50:07):
In fact, a lot of people call it the offset
mortgage because yes, that's exactly what it does.

Speaker 4 (01:50:12):
And I like to say, you know, it's the last
loan you'll ever need on that house. You don't need
to go refinance every five years because the money is there.

Speaker 10 (01:50:20):
The money's there, and then adjust as market adjust and
the money you're paying it down so quick and you're
literally principal.

Speaker 6 (01:50:26):
First, yeah, and Frank, Yeah, principal first and Frank. The
other thing that's interesting is if someone falls on hard times,
Let's say they get fired or something horrible happens, the
line of credit eats itself. So, in other words, you
don't even have to make a mortgage payment. It basically
just accumulates, almost like a reverse mortgage in a weird way.

Speaker 10 (01:50:46):
Almost like a reverse mortgage in a weird way. You
know which reversus is great, but you're right, it's almost
a reverse mortgage before you can your age enough to
qualify for a reverse.

Speaker 6 (01:50:56):
Before you can qualify, And just having a thirty year
line of credit. About that, like when we go out,
when Susanna and I go out, we've been looking for homes,
like a not a beach home necessarily, but we're looking
for a waterfront home. What the line of credit does.
It gives us literally the ability to be a cash buyer.
So I can walk in there and literally write a

(01:51:16):
check for whatever house, and then I could turn around
and get this product even on a secondary house, not
on an investment property.

Speaker 10 (01:51:25):
Right, Yes, we do do it on investment.

Speaker 4 (01:51:27):
You do do it.

Speaker 10 (01:51:28):
We're limited to seventy five percent loan to value, but
we're doing it on investment.

Speaker 6 (01:51:32):
So not only could you do like a mountain house
or a ski thing or whatever you want here, but
you could actually go out and do it on an
investment house that you rent out.

Speaker 4 (01:51:41):
We do, we do. It's a product we come up.

Speaker 6 (01:51:44):
So if you if you add enough money, let's say
you got five hundred grand, John, and that five hundred
grand you want to go buy a rental somewhere.

Speaker 4 (01:51:50):
I don't care where it is. You guys also loan
in every state.

Speaker 6 (01:51:54):
So let's say you find a great investment in Kentucky
and you basically buy a house in Kentucky, pay cash
for it, you take this loan out on it.

Speaker 4 (01:52:03):
Now you've got a line.

Speaker 6 (01:52:04):
Of credit for roughly three hundred and eighty thousand dollars
whatever eighty or seventy five percent is, So you have
access to all that equity in the house while you're
cash flowing with a tenant in the house.

Speaker 10 (01:52:16):
Yeah, you're staying liquid. And that's most people like. If
you make an extra payment to a regular mortgage, a
thirty year fix or fifteen year fix, yeah you only.

Speaker 4 (01:52:23):
Make a little bit. You don't pay all.

Speaker 10 (01:52:25):
Den because you can't get that money back out if
you lose your job and you can't make a payment.
Guess what they're going to tell you, tough luck sell
your house. No, it's an incredible problem with the only
on one loan, you can actually make the payments out
of the line of credit that you've already built up.

Speaker 4 (01:52:39):
And we'll take any questions on that. And the other thing.

Speaker 6 (01:52:41):
We'll talk about reverse mortgages, because if you've been thinking
about them, there's nobody better out there than CMG. I'll
explain why in a minute. Tony, thank you for holding
what's going on with this shower?

Speaker 3 (01:52:54):
So, Mark, I don't know if you remember, but a
month or two ago ago, I called you guys and said,
the glass installers said I shouldn't take long showers because
the steam will cause the tile to buckle. And I said,
I just spent fifty thousand on it. And Tom said,
oh my god.

Speaker 15 (01:53:14):
You got ripped off. And then you said, no, that's
blah blah blah blah blah. I don't know if you
remember that call.

Speaker 6 (01:53:20):
I don't, but go ahead and update me. So, but
hold on, Tony, you got a shower. When did you
have it built or remodeled?

Speaker 4 (01:53:26):
When was it?

Speaker 15 (01:53:29):
It was finished?

Speaker 3 (01:53:34):
Four or five months ago?

Speaker 4 (01:53:36):
All right?

Speaker 6 (01:53:36):
So let's just say January of this year or February
of this year.

Speaker 3 (01:53:39):
Actually, no, that's not correct.

Speaker 15 (01:53:41):
We couldn't actually.

Speaker 3 (01:53:42):
Start using it until about two months ago.

Speaker 15 (01:53:44):
So it was finished, but it because of other.

Speaker 3 (01:53:46):
Construction issues, we couldn't use it until about two months ago.

Speaker 6 (01:53:49):
Okay, so fine, but let's say it's finished in March.
I don't care, we'll just pick a month.

Speaker 4 (01:53:53):
Now.

Speaker 6 (01:53:54):
What's going on with it right now? And who is
the contractor?

Speaker 3 (01:54:00):
Well, the contractor is somebody good, and they're standing behind it.
I don't want to mention it on air right now.
It's just because there's no there's no point in.

Speaker 6 (01:54:08):
Well, if they're so good, explain something to me, Tony.
If they're so good, why is there a leak that
we're dealing with now?

Speaker 15 (01:54:18):
I didn't say that they were so I didn't say that.

Speaker 3 (01:54:21):
I said they're standing behind what they Okay, going on
and cool. So here's my here's the reason why I called.
I just found out last night that this shower behind
the tile wall of the shower, uh has been leaking
this whole time.

Speaker 4 (01:54:40):
I had no idea, and.

Speaker 6 (01:54:41):
They replaced all of that. They didn't come in and
just put an insert in right.

Speaker 3 (01:54:48):
No, it's new wall, new concrete wall, new tile, new everything.

Speaker 15 (01:54:51):
It's not an insert.

Speaker 3 (01:54:52):
No, okay, it's heavy reconstruction.

Speaker 4 (01:54:56):
And what is it? Is it tile, porcelain? What is it?

Speaker 3 (01:55:01):
It's ceramic tile?

Speaker 6 (01:55:03):
Okay, So behind it, I assume what what do you know?
What is behind it? It's actually leaking.

Speaker 3 (01:55:12):
Yeah, the plumbing fixture, the either at the ninety.

Speaker 6 (01:55:16):
Years well, I mean usually there's some kind of moisture,
you know, backer board, you know, like a cement board
or something. I guess what I'm getting to is, did
they use the proper material?

Speaker 3 (01:55:27):
Yes, it's got cement backer board.

Speaker 4 (01:55:30):
Okay.

Speaker 3 (01:55:30):
They ripped out all my walls that were going to
be wet and put in cement backer board.

Speaker 6 (01:55:35):
So the problem with the leak is there's something on
one of the fixtures. Is it the showerhead? Is it
just the lines running to it? But there's definitely a
leak somewhere.

Speaker 4 (01:55:45):
It's leaking behind the wall.

Speaker 15 (01:55:47):
So I don't know which component exactly.

Speaker 6 (01:55:49):
Right, Hold on a second, Hold on a second? Three
oh three seven one three eight, two five five. We
do got a couple lines open, Tony. I premise I'll
come directly back to you, right, after this three zero
three Martino.

Speaker 5 (01:56:05):
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dot com.

Speaker 4 (01:56:09):
You don't pay a cent until you're content.

Speaker 5 (01:56:12):
Three time for an insurance check up free, no obligation
comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three all three
seven seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three

(01:56:32):
all three nine two zero sixteen twenty two.

Speaker 6 (01:56:39):
All right, three oh three seven one three A two
five five three zero three Martino, get your calls in.

Speaker 4 (01:56:45):
Tony. Uh, Tony got a shower done.

Speaker 6 (01:56:48):
It was basically ready to start using in March he
found out it's leaking, and something's leaking behind the wall.

Speaker 4 (01:56:55):
So Tony, how can we help you?

Speaker 3 (01:56:58):
My only question is that it's been leaking. I found
out this morning, how badly for a long time.

Speaker 4 (01:57:05):
Where are you seeing it leak in the basement?

Speaker 15 (01:57:08):
Which done finish, thank goodness.

Speaker 3 (01:57:10):
Yeah, but I thought the water was caused by something else.

Speaker 6 (01:57:15):
Like what which is just out of curiousity out of curiosity.
If it's above where the shower was just done, where
else would it come from?

Speaker 3 (01:57:26):
So uh some time ago I called you guys and
I said, man, my copper pipes are leaking, got it,
and they're wearing.

Speaker 15 (01:57:34):
Out and I have to replace them. Oh yeah, well
I did.

Speaker 2 (01:57:37):
I had.

Speaker 3 (01:57:37):
I replaced all my hot water copper and that solved
the big problem now And then I thought, well, oh my.

Speaker 4 (01:57:44):
God, my cold water copper is now. But it wasn't.
It had something to do with the bathroom remodel.

Speaker 6 (01:57:50):
So when you call up the contractor and I mean,
where are you at with the contractor.

Speaker 3 (01:57:56):
There, They're on top of it. They're going to take
care of me. Okay, big company. I'm not worried about
that at all. The only thing I'm concerned about is
this has been soaking my sub.

Speaker 15 (01:58:09):
Floor, my OSB sub floor for.

Speaker 3 (01:58:12):
Months now, every day, twice a day, and me and
my wife takes a shower one each, so it's been
leaking water into my sub floor.

Speaker 6 (01:58:21):
I would say, the contractor needs to fix that subfloor.

Speaker 4 (01:58:25):
If it needs to be fixed.

Speaker 3 (01:58:27):
How do I know if it needs to be fixed.

Speaker 4 (01:58:30):
I don't know.

Speaker 6 (01:58:30):
Call somebody like Genesis Total exteriors or call one of
our bathroom people would even come out and tell you
if it needs to be redone. But I mean, once again,
the contractor you're using, they'll probably know.

Speaker 3 (01:58:45):
Okay, well, I'm gonna see what they're coming out tomorrow,
and yeah, just make sure they fix it right.

Speaker 6 (01:58:51):
The other thing you can do, you know, once once
they fix the leak, then it's gonna dry up. Once
it dries up, then you can use just even a
moisture gun and figure out if they did repair the leak,
if it's not leaking anymore. And I don't know, you know,
even just going to straight particle board, I don't know

(01:59:13):
how wet it's got to get over time in order
not to just not to be valuable at all anymore,
not to do its job. So I mean, really that
would be a question for your contractor, or seriously call
one of our bathroom guys and ask them.

Speaker 4 (01:59:28):
Is it something you can see?

Speaker 6 (01:59:30):
I would also make that contractor basically go up through
the dry wall and the ceiling maybe and figure out
if it's rotted out from the water damage.

Speaker 3 (01:59:40):
Yeah, okay, well, listen, I appreciate that.

Speaker 15 (01:59:45):
The Only thing I.

Speaker 3 (01:59:45):
Have to say is that there's no reason not to
name the contractor other than I don't want them to
get a bad name because they have done a good job.

Speaker 6 (01:59:54):
For well, it sounds like they're doing everything they're supposed
to be doing. I don't even know what I Yeah,
I could say about him. It seems like they're doing everything.
I mean, you'll know a lot more when they come out.
But if you do run into a position with them
where you're afraid they're not repairing what they should be,
make sure you call back up.

Speaker 4 (02:00:14):
I will.

Speaker 3 (02:00:15):
The only thing I was going to add is that
this contractor advertises heavily on your radio station.

Speaker 6 (02:00:22):
Oh okay, well, I mean that could be one hundred
different contractors.

Speaker 3 (02:00:25):
Yeah, yeah.

Speaker 4 (02:00:26):
Do I do spots for him? I don't think so.

Speaker 6 (02:00:30):
Okay, Well, that's that I appreciated. Tony three oh three
seven one three eight two five five. Hey, you said
the average home Frank Duran in Denvers over seven hundred thousand,
now average?

Speaker 7 (02:00:44):
Yeah, the most recent d MAR report mark for detached
properties average closed price, And this was for the month
of April eight hundred and four and fifteen.

Speaker 6 (02:00:56):
Oh eight hundred. Yeah, down, what is your average? He's
saying the average Okay, non median. The average home closed
it eight hundred and four thousand Denver Metro, is that right,
that's what? Yeah, and that's Denver Metro mL. Last time
you were these numbers from now March.

Speaker 4 (02:01:13):
That was from the Denver Metro Association of Realtors.

Speaker 7 (02:01:15):
Now the month before, the average was seven to seventy
nine oh thirty six.

Speaker 4 (02:01:19):
That's what is the average loan you guys are seeing.

Speaker 10 (02:01:23):
Boll I would say, but I mean, i'd say our average,
you know we talk averages, is probably five fifty six hundred.

Speaker 6 (02:01:31):
Yeah, because there's a lot of upper properties around here.
How about median four five?

Speaker 10 (02:01:37):
Yeah, loan side, No, I'd say loan we're we're up
above that now.

Speaker 4 (02:01:41):
I mean, it's work the way it is.

Speaker 10 (02:01:43):
Yeah, it's because these guys will tell unless you're and
then condos aren't selling very good right now, and then
those are the lower price.

Speaker 6 (02:01:50):
Get you know what's amazing and both of you know this.
My son's buying a house out in Nebraska. Now granted
it's not a big city, but it's it's in Nebraska.
What they have out there, it would blow your mind away.
I mean a home built with a beautiful like one
acre lot, something built in the last fifteen years. Basement

(02:02:11):
fully finished, I mean, just nice, a nice house, a
custom house. I mean you're talking four hundred thousand. I
mean out here one of the homes he's looking at
with the lot that he's got, and it just the
immaculate grass and the flowers and the garden and the
shed and just everything. I mean, you're talking eight hundred

(02:02:34):
to a million dollars. Isn't that just mind blowing what
has happened in Colorado.

Speaker 4 (02:02:39):
It's phenomenal. And you know, it's funny to me.

Speaker 7 (02:02:42):
I have a number of my sellers that say they're
moving out of state for various reasons, and they tell
me they're able to get like sometimes double triple the
price for what they have out here.

Speaker 4 (02:02:51):
It's incredible to me to even hear that. It's crazy.
We do a lot.

Speaker 10 (02:02:54):
I mean Kansas City, North Carolina. I mean it's we
look at appraisals all day from all the country and
it is Denver's insane.

Speaker 6 (02:03:02):
Which ones do you use, like name the state because
you're looking at these appraisals all around the country. And
by the way, John Clace with CMG is who I'm
talking to and Frank Durant and Stephanie Thomas. But John
CMG Financial does loans in every state. I mean they're
they're literally the lender two billion dollars plus. They're gonna
beat anything out there. But because you're looking at stuff

(02:03:25):
all across the country, John, like, what do you see.

Speaker 4 (02:03:28):
That blows you away?

Speaker 6 (02:03:30):
Like where the average loan might be three hundred thousand
compared to six hundred.

Speaker 10 (02:03:34):
Or Missouri me ain't even Missouri.

Speaker 4 (02:03:37):
It's it's I'm like, what's an average loan there? Just
loan two seventy five?

Speaker 10 (02:03:41):
Oh my god god fifty Yeah, yeah, we're seeing you know,
North Carolina's a little bit higher, maybe three point fifty
or But now when you go to like Arizona, you're
saying the same thing. Phoenix, you see the same thing
as here.

Speaker 4 (02:03:55):
It's just going it's astronomic.

Speaker 10 (02:03:57):
But there's a lot of Kansas City, I mean, BEAUTI beautiful.

Speaker 4 (02:04:00):
How about Vegas? Is that a big one? Vegas?

Speaker 10 (02:04:03):
It's that they Yeah, I mean it's it's it's up there.

Speaker 4 (02:04:08):
But they do a lot of building. They have a
lot of spreads.

Speaker 10 (02:04:11):
How about Florida, Florida, I mean, you get crazy. Florida
is nice. It's starting to come down though, be crazy.

Speaker 4 (02:04:19):
And then why is it coming down? Do you think?

Speaker 10 (02:04:21):
I think a lot of it has to do with
the building a lot of people. Florida property tax, the
transfer taxes, and the property tax.

Speaker 4 (02:04:29):
It's a lot. We're kind of lucky in that sense.

Speaker 6 (02:04:32):
So we were looking at aah taxes for my parents
were I'm helping them with their trust. And just when
you redeed something a beneficiaries deed, that's where they nail you.

Speaker 4 (02:04:43):
They do. You don't have.

Speaker 6 (02:04:44):
Income tax, but when it comes to property, forget about it.
Just to you know, a quick claim. It could be
ten thousand dollars.

Speaker 4 (02:04:53):
Eight ten thousand dollars for a transfer tax for.

Speaker 6 (02:04:55):
A transfer even if the people aren't moving. It's just
done for a trust or it's done for something. Total
ripoff there. But Texas does the same thing.

Speaker 10 (02:05:04):
Texas does you know most of these words stadium comes
you know somewhere else. Yeah, Wyoming still good because you
know as far as property and stuff like that, But
Colorado we're pretty lucky with property. Texas as of right
now we're seeing them go up. And then I don't
know if you've seen this lately, but I've heard the
insurance is starting to go crazy around here.

Speaker 4 (02:05:23):
It's nuts.

Speaker 7 (02:05:23):
Insurance has been tough and with some of our condo
buyers can be a challenge, Yeah, because with HUA fees
and then if there's God forbid, there'd being a special assesstment.

Speaker 6 (02:05:33):
Trying to imagine this, imagine your HOA fees. Your insurance
costs more monthly than your payment.

Speaker 10 (02:05:43):
So we're Stephanie was just talking about down and she
has a property in Color Springs as.

Speaker 4 (02:05:47):
That that's like that stuff.

Speaker 8 (02:05:49):
Well, we were we were discussing my one listing I
have where it's in a neighborhood where they have a
leasehold interest essentially. Yeah, your long term rent the land
that your home is on and that payment.

Speaker 4 (02:06:02):
How challenging is that to sell?

Speaker 8 (02:06:04):
Yeah, I mean it's definitely more difficult because when you
look at the property and it's this amazing house listed,
you know, under two fifty, but.

Speaker 4 (02:06:12):
You don't own the land. You don't own the land.
It's crazy.

Speaker 9 (02:06:15):
Your taxes are lower, so there is a little bit
of offsection.

Speaker 4 (02:06:17):
You guys loan on something like that sold with over
fifty years we would, but like she said, that's how
airports do. A lot of hangers.

Speaker 10 (02:06:25):
There's a seven hundred and fifty dollars h away payment
on that property, and you're two hundred thousand dollars property.

Speaker 4 (02:06:30):
I mean, that's that's crazy grezy.

Speaker 6 (02:06:32):
Well it's and then you add insurance and it's just
like I said, you're literally you're PMI. The highest part
of it is the day. It's not even the interest.
It's crazy. All right, three oh three seven one three
eight two five five. Everybody hold tight.

Speaker 5 (02:06:53):
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dot com.

Speaker 4 (02:06:57):
You don't pass sent until you're content.

Speaker 5 (02:07:02):
Time for an insurance checkup free, no obligation in comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 6 (02:07:25):
All right, three oh three seven one three eight two
five five. Reverse mortgages, John, I have no idea why
they seem to be getting more and more popular. In fact,
Frank and Steph do you guys ever sell homes where
it's a new purchase on a reverse mortgage. A lot
of people don't even realize they can do that.

Speaker 1 (02:07:45):
Ef.

Speaker 4 (02:07:45):
Yeah, from time to time, not a lot, but like
downsizing or.

Speaker 7 (02:07:48):
Yeah, or sometimes just selling to regroup or to move
out of state or.

Speaker 6 (02:07:52):
To move out of state. And John, you guys do
a ton of reverse mortgages.

Speaker 10 (02:07:55):
We do, and people are you know, the property value
has gone up so much that it's it's a good
avenue for people to purchase purchase homes with it because
you know, the values have gone.

Speaker 4 (02:08:05):
Up so much.

Speaker 10 (02:08:05):
But we do in the reverse mortgages. It's a wide range. Now,
I mean in Colorado you can actually do some proprietary
reverse mortgages down.

Speaker 4 (02:08:13):
To age fifty five. Oh I didn't know that.

Speaker 10 (02:08:15):
Yeah, yeah, we have some products. You have to have
some equity in the house. But that's what That's why
if people are looking and they didn't think they qualify,
they should call because it's that they might be able
to qualify a lot of proprietary products.

Speaker 6 (02:08:28):
And here's what I like about you now reverse mortgages
and correct me if I'm wrong. The government sets limits
on what you can make or what anybody can make
on a reverse mortgage.

Speaker 4 (02:08:39):
And yes, on the heck products, yes, you're great, the
FAHA back government on.

Speaker 6 (02:08:43):
Yeah, so on the FAHA government back ones, you can
only make so much. The funny part is, though a
lot of companies make exactly that much. Yeah, you guys
actually compete. I'm not saying the other companies are doing
anything illegal, but they're maxing out what the government allows
him to do on these mortgage back loans or on
these FAHA back loans, where you guys will actually save

(02:09:07):
a money. A lot of people think that, oh, if
I get a reverse mortgage, it doesn't matter if I
get it from him or Fonsie on TV or the
Heart to Heart guy on late Night. It doesn't matter
where I get him. It's all the same. That's not true.

Speaker 10 (02:09:20):
Not true. The origination fee the mortgage insurance is true,
that's set. But the fees that people that the lenders
can charge, no, that is that doesn't have to.

Speaker 4 (02:09:30):
Be the max. And how long are you guys?

Speaker 6 (02:09:33):
And you guys chime in, Frank, I mean Steph chime
in on all these conversations. But how long does it
typically take to close? And I don't mean I understand
because I've been self employed and own my own businesses.
You know, there was a period in our life where
it took a while for us to get approved on

(02:09:53):
a mortgage, just because you've got to show everything in
the world. Sometimes people that are self employed, their tax
returns don't necessarily and there's a lot of people listening
know exactly what I'm talking about. The tax returns don't
literally show what they make. But banks, like you guys,
have ways of collecting enough data to see where the

(02:10:16):
numbers really are.

Speaker 4 (02:10:17):
We do.

Speaker 10 (02:10:17):
We can use assets, we can use banks to a
lot of different ways to qualifying income a.

Speaker 4 (02:10:23):
Lot of ways now.

Speaker 6 (02:10:24):
But my question is on a traditional like a W
two employee, someone that works for Walmart like my son,
someone that works for United Airlines somewhere, somebody that works
on W two, which is very provable income. You don't
have to prove expenses and all this stuff. I mean,
is it crazy to think long as long as the

(02:10:47):
income is there, meaning they qualify for that size loan
three weeks, two weeks, a month, two months. What would
you say the average turnaround you guys have at CMG
compared I know your rates going to be lower but
compared to a middleman as I call him, that's shopping
around other companies and CMG.

Speaker 4 (02:11:08):
Yeah, average, I mean literally something like that. Our average
is about eighteen days seventeen days to close it.

Speaker 10 (02:11:16):
I mean we tell people twenty one days or less,
but twenty one is easy when it comes to that's no.

Speaker 6 (02:11:21):
And then I wanted to ask on the realtor side,
how many times do you guys have a closing up.

Speaker 4 (02:11:26):
Let's say you're representing.

Speaker 6 (02:11:27):
The buyer, Frank, Let's say the buyer, Stephanie, the buyer,
and all of a sudden there's some kind of problem
up towards the end, and closing's got to be pushed
off because a bank's not coming through, or someone goes out.
I bet a big one is they go out right
before closing and buy a car, or open a credit card,

(02:11:48):
or buy a time share, something stupid.

Speaker 4 (02:11:50):
Does it happen?

Speaker 7 (02:11:52):
Oh, Mark? Those are a bummer. Sometimes, not very often.
I had one recently here where we had to postpone
by about a week and a half because of some
issues with the loan.

Speaker 4 (02:12:00):
But it got worked out, thank god.

Speaker 6 (02:12:02):
So but and then the seller was still cool, it
was all right, But we had a seat. He's saying
it like, I made it work.

Speaker 4 (02:12:08):
Well, we said, let's put it this way.

Speaker 7 (02:12:09):
We had it set up where if the buyer failed
to close for any reason, the earnest money was automatically
forfeited to the seller. So the seller was very well
protected that whole. Yeah, so that there was definitely motivation
for the buyer to do what they're supposed to do to.

Speaker 1 (02:12:21):
Get it done.

Speaker 4 (02:12:22):
Okay, or let'll say, what a loss whatever? Outfront? How
much was it?

Speaker 7 (02:12:24):
Dad a curious how about seventy five hundred?

Speaker 4 (02:12:27):
Wow, that'd be a nice little freebie for the seller.
How about you, Steph. You ever dealt with one?

Speaker 6 (02:12:33):
And here's closing day and they went out and got
a Best Buy credit card and bought brand new televisions
for their house.

Speaker 16 (02:12:39):
I have not had that because I do have conversations
with my clients, my buyers. You know, my joke forever is,
you know, do not save twenty percent of coals. It's
not worth it. Don't pull you know the one hundred
dollars you might save, It's not worth it. But yeah,
I have those conversations. Wait to buy your fridge till
after closing?

Speaker 4 (02:12:56):
Yeah, wait and wants closing is done.

Speaker 9 (02:12:58):
It's not like day they can do it that.

Speaker 6 (02:12:59):
I mean, that's true, John, Right, Like as soon as
you guys close alone, they can go out and buy
cars and whatever they can buy.

Speaker 10 (02:13:05):
We're checking till the morning they buy.

Speaker 4 (02:13:07):
But as soon as that is, that's true, Like literally
the day of closing, we have a UDM. We call
it report And what does that stand for?

Speaker 10 (02:13:15):
Uh, Unidentified debt monitoring system.

Speaker 4 (02:13:18):
Oh my god.

Speaker 6 (02:13:19):
So like literally, okay, Mark's closing on a house at
noon today. That morning, it's seeing if I opened up
any credit right, you can use.

Speaker 10 (02:13:27):
Your current credit cards, that's on this issue. Yeah, but
if you open up something new, it notifies us.

Speaker 1 (02:13:33):
Wow.

Speaker 6 (02:13:33):
Then you basically have to have underwriting. And speaking of underwriting,
unlike a lot of these other companies that people hear
about even on this station all the time. I mean,
you guys, you are the bank if you will, or
the lender. You guys literally you the underwriters work for CMG.
If there's something like that that happens up, I mean

(02:13:53):
you can knock on the door next to you for
that matter and go, hey, we need to push us through.

Speaker 10 (02:13:58):
Well yeah, well we don't push it through. We get explanation.
We get it done quick, you know, because usually people
will get a letter explanation.

Speaker 4 (02:14:04):
Yeah, they're not calling somebody who's calling somebody who's calling
the underrea for three four different people to say.

Speaker 6 (02:14:10):
Okay, that's crazy, all right, three zero, three seven, one,
three eight, two five five. By the way, Partner in
Lending dot com, that's CMG. That's John Frank Duran. Frank
Duran homes dot com. Frank says, more homes. I love
this stat Doing your commercials are so easy. Frank sells
more homes for more money in one month than most

(02:14:31):
realtors in Colorado sell in a year. And Stephanie Thomas
knows the Pike Peaks region better than anybody I have
met up there. I love the fact you have concentrated
on that Colorado Springs at Monument and you've gone up
to like Woodland Parks, parts of Pueblo. You know that
area inside and out.