The Troubleshooter 7-10-25

Episode Transcript

Speaker 1 (00:00):
Y'all ripped, so you don't have.

Speaker 2 (00:12):
Come running stas can Shooter is gonna help come, man,
This is.

Speaker 3 (00:20):
The Troubleshooter Show. No Tom Martino.

Speaker 1 (00:24):
Hey, I'm Tom Martino. Welcome to the show. Three OZ
three seven one three talk seven one three eight two
five five. And if you're streaming, I'm bringing up the
studio now, Major, Mark Major at the helm there at
the mother ship, and I think I see Deputy Doc
by his artificially dark hair that he'd never us his

(00:47):
hair dye, he says. And he's you know, he's at
the he's closer to eighty than seventy. And he's saying
me to us, he doesn't use hair dye. Mark, Uh,
what do you say his credibility shot when it comes to.

Speaker 4 (01:02):
That right now?

Speaker 5 (01:05):
Oh?

Speaker 1 (01:05):
Okay, but it's usually very dark like a helmet. Who
else we got in the studio there? It's the camera's
the camera skewed over to the right. I can't see
to screen left. Who is sad D is here?

Speaker 6 (01:16):
But he's so ugly to be on camera?

Speaker 7 (01:19):
Oh, Deputy D. Yeah, Deputy D is usually with me
at the satellite ship. But I wasn't sure if I
was going to start today. I'm not sure how long
I'm going to go. I'm on the chemo pump today.
For those listening, I don't have to get into detail.
You guys know what's going on with me. So anyway, welcome.

Speaker 1 (01:35):
Let's keep talking about problems, questions and complaints. And first
of all, before we start, Mark, is there anything on
your mind? No, sir, you're just happy.

Speaker 4 (01:45):
I'm just smiling a cheap to check.

Speaker 1 (01:48):
All right, let's go to Jeremy, who held less yesterday
a long time. Jeremy, Welcome to the show, and I'm
so sorry you had to wait. What's happening with you? Jeremy?

Speaker 8 (02:00):
So, what I've been facing is that I have a
hoa that I live in and the neighborhood has kind
of gone downhill for a while now since the new
board has taken over. And how long has that been, Jeremy,
how long has that been that the board has gone downhill?

(02:21):
It's probably been maybe three years now. And so I
used to be part of the board and people report
a bunch of violations to me and things like, you know,
overgrown weeds, people that have paint issues in the neighborhood things.

Speaker 1 (02:36):
Yeah, and were you so you were a really good
You were a really good HOI guy, what some people
might call an hoa Nazi. I'm not saying that in
a bad way. I'm just kind of kidding. But you
cared about your community.

Speaker 8 (02:50):
Exactly, And so a lot of the neighbors in the
community came to me to report the issues because they
knew that I would actually take care of the problem.

Speaker 1 (02:57):
Yes, I get it, I'm hit all get it. So
what what is the story?

Speaker 8 (03:02):
So what's happening now is that it seems like all
of these violations are kind of going unnoticed or or
unuh basically solved. A guy had basically top soil stacked
in his front yard for over a month and nobody
did anything about that. And this is his front yard,
not his backyard where I kind of just ignore it

(03:23):
or turn a blind eye to it, but right on
the front corner of our neighborhood and things like that.
And I see that the board member U currently doesn't
even have her house painted. There's there's pain.

Speaker 7 (03:37):
So you basically did you know did you know that
as a homeowner in a COVET controlled community, you have
a right to enforce a right of action to enforce
them yourself.

Speaker 1 (03:52):
Did you know that.

Speaker 8 (03:55):
I have been reporting them to our you know association.

Speaker 1 (03:59):
I mean more than reporting that if the homeowners Association
turns a b on it blind eye to something. If
you have an HOA that everyone agrees to with covenants,
that agreement is between the residents and the HOA and
between each and every resident. So if a resident is.

Speaker 7 (04:20):
Doing something that you don't like, you literally have the
right to go after them directly.

Speaker 1 (04:26):
I just want you to know you have that right.

Speaker 8 (04:30):
Oh I didn't know that.

Speaker 1 (04:31):
Yes, you do.

Speaker 7 (04:33):
Yes, if everyone agrees to it, it is a agreement,
a joint agreement between the individual and the HA and
the community and each community member to each other. So
let's say a neighbor of yours puts up this giant
antenna for a HAM radio with lights on it, and

(04:55):
the HUA turns a blind eye to it. You personally
can go after your neighbor for how it's affecting your property.

Speaker 8 (05:04):
That how would you go after them lawyers.

Speaker 1 (05:07):
In civil in civil well, yeah, that you would start
by saying writing a letter to them saying, under the
rules of the HA, you're in violation. Since I'm a
member of the HA, I'm demanding that it directed and
send it to the HOA as well. Now are these
direct adjacent neighbors? Are they distant neighbors?

Speaker 7 (05:25):
That does make a bit of a case whether you
have standing or not. So tell me about that, tell
me about where the neighbors are.

Speaker 8 (05:36):
Well, I guess the real the real thing that I
was calling about is because I really wanted to get
a copy of the violations that are in the neighborhood
so I could actually determine whether the HOA was enforcing
the rules, you know, uniformly across everybody, or if they're
playing favorites.

Speaker 1 (05:52):
Because with these neighbors that you're upset with, these neighbors
that you're upset with, where are they in proximity to
your property?

Speaker 8 (06:01):
One is directly up the street, and then one's probably
on the street as I drive into the neighborhood and
I kind of, you know, that's the path that I
take home.

Speaker 1 (06:12):
So they're not affecting your property values. They're not affecting
your property values.

Speaker 8 (06:20):
I guess probably not.

Speaker 1 (06:21):
Then, No, here's another issue that you can do. There's
in every kind of in every by law, there is
a procedure for going after the board members and changing
them out kind of you know, impeaching them.

Speaker 7 (06:41):
So did you look in your bylaws for that? There
are ways to do that, do you have? First of all,
you have to have other homeowners who care, or it's
not going to work. You're getting the idea that a
bunch of homeowners are unhappy with the current HOA.

Speaker 8 (06:56):
Well they just come to me with their problem.

Speaker 1 (06:58):
Well, I'm asking you they sign a petition. Would they
sign a petition for a recall vote?

Speaker 8 (07:06):
They would probably sign that in heartbeat.

Speaker 1 (07:10):
Then you want to get one.

Speaker 7 (07:12):
You ought to go to your bylaws. I don't mind
helping you, but for us to help you, it said,
we're going to refer you.

Speaker 1 (07:17):
To a real estate attorney right now. One step at
a time, get your bylaws and figure out the procedure
for a recall vote or for taking or for be
you know, taking the seat away from these guys. How
many on the board?

Speaker 9 (07:33):
Five?

Speaker 1 (07:36):
How many are bad?

Speaker 8 (07:39):
Probably at least four of them.

Speaker 1 (07:42):
Oh god, you're gonna have a You're gonna have a job.
But listen, hoas are written this way. H oas are
written that you can you can get.

Speaker 8 (07:53):
Rid of the board, right, But then I need four
people that are willing.

Speaker 7 (07:59):
Okay, let me ask you, Jeremy, out of curiosity. Out
of curiosity, you called me with a problem and told
me what it was, and I told you the solution
and what you have to do. What were you hoping,
I'd say, And I'm not being.

Speaker 1 (08:14):
A wise ass, I really mean that you're saying, Oh,
now I got to do this, and you know I
have to get four people willing to do. Well, what
were you hoping? I'd say that we were going to
come down there and kick their asses? I mean, what
did you think we were going to say to you?

Speaker 8 (08:27):
So I guess the real thing as I didn't really
necessarily want to overturn the board. I just want to
get a copy of the records to see. And that's
the thing.

Speaker 7 (08:37):
Well, that's the right. You have a right to all
of those. You have a right to all of those
under FOYA. You have the Freedom of Information Act. You
have an absolute right for everything they do.

Speaker 8 (08:49):
So when I actually went and I approached the HOA
with hey, I want to see the violation logs and
when these are occur in what houses they're associated with? Yeah,
they basically told me we can't give you those records.
Why they didn't give me a reason, and I asked
for a reason, and they still didn't respond to me

(09:09):
with the reason of why they can't do this. Well,
they have to under Colorado state law. It says, you know,
one of the Colorado Revised Statutes that they're supposed to
be able to provide this information to me through this
section thirty eight thirty three. And you paid that.

Speaker 1 (09:29):
And you paid. Don't give me numbers on the ere
Nobody cares about that, Jeremy. We know you did your homework.

Speaker 7 (09:34):
So if they don't do it, and they're allowed to
charge you a reasonable charge for it.

Speaker 1 (09:39):
If they don't do it, you're going to have to
sue them for it. Now here's what we can do,
of course here well okay, well do you think the police?

Speaker 7 (09:49):
Do you take the police over there? They're going to say,
hand over the records. That's what I'm asking you, Jeremy. Jeremy,
I'm serious when I say this.

Speaker 1 (09:56):
I'm asking you, what did you think we'd tell you?
Give me the scenario where you would want a host
to say something.

Speaker 7 (10:03):
What would you want the host to say? Now I'm serious, Now,
what would you want me to say? You have to
sue them for it. You don't like that answer. What
is the answer you would like is that there's some
state official that would go and.

Speaker 1 (10:16):
Do it for you.

Speaker 8 (10:19):
Yeah, maybe some sort of you know, hey, the Colorado
enforces this rule because it's part of the law.

Speaker 1 (10:26):
Okay, I will tell you this right now. The state
of Colorado, the State of Colorado enforces no HOA laws whatsoever.

Speaker 8 (10:36):
Yeah, that's what I'm kind of finding out through Dora
and this Kiowa that they don't do anything.

Speaker 1 (10:44):
They're totally independent. Well hold on, ha, the HOA. The
county's not going to enforce it, the city's not going
to enforce it, the state's not going to enforce it.
The only time you can get them excited maybe the
attorney general of there was fraud going on and stealing
money and all that.

Speaker 7 (11:05):
Here's what you have to do. You have to take
matters into your own hands. Now, what we'd like to
do for you since you called in, is I like
one of our deputies to call over to the HOA
who's ever in charge and ask them why they haven't
complied with your request. Let's just see if that phone
call might shake something up. Hold on, I got to

(11:25):
take this break.

Speaker 1 (11:26):
I want one of a deputy's kachina or mark figure
out who can make a quick call to that HOA.
I'm Tom Martine. This hour brought to you by waterpros
dot net. The best water systems at the lowest prices
for all of your drinking needs. That's waterpros dot net.
Threeho three eight six two five five five four. Get
your house get clean without chemicals or forever chemicals or

(11:48):
plastics waterpros dot net. Go with a sure thing Denver's
best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass Insurance paying too much

(12:11):
your coverage at dozens of insurance companies find out now
three oh three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two. Hi Tom Martino, you're troubleshooter three oh three

(12:34):
seven one three talk three oh three seven one three
eight two five five. Okay, let's continue the festivities here.
I want to take Rod who has a judgment from
or two. This is what I don't understand. You have
a judgment against a go Catz speed shop, which is
a scumbag. I think we've dealt with here before. Or

(12:57):
tell me about it, Rod, What do you got going
on with them?

Speaker 10 (13:00):
Uh?

Speaker 11 (13:01):
So we went to Well, if Eric never showed up
the court.

Speaker 1 (13:05):
Of course, he's a scumbag.

Speaker 11 (13:07):
Yeah, So the judge did a judgment in my favor.

Speaker 1 (13:11):
It's it's called its fall judgment. Now, I will tell you,
sometimes to fallt judgments are are worth it. Sometimes they're not.
It depends on their excuse. It depends on the quality
of the case. But Eric doesn't show up to any
of them.

Speaker 11 (13:26):
Right, and so now we're filing so that Eric has
a lift lifts all his assets.

Speaker 1 (13:33):
That's right. It's called interrogatories.

Speaker 12 (13:37):
Yeah, or equivalent.

Speaker 11 (13:39):
So so anyway, which I don't think he probably will
not do it that either, I'm sure you know. And
then if he doesn't do that, that'll be against the
court order. So he could also be be arrested.

Speaker 7 (13:55):
You know, you're very seldom will that happen. Yeah, if
they're in contempt of course. Hey, Mark, do you remember
the tricks that are collector attorney he loves doing. He
had some tricks to get people to pay or.

Speaker 4 (14:12):
Well if they got thirty days to fill those out.
If they don't get them back to the court in
thirty days, the court will hold them in contempt and
there will be a bench worn. If he gets pulled
over for something, they should hook him. I mean, I
don't know, like, was there away? Wasn't there a way?

Speaker 7 (14:29):
Wasn't there also a way that he made it? So
when they were picked up, bail was set at.

Speaker 1 (14:34):
What was owed.

Speaker 4 (14:35):
Yeah, that's exactly what they do. It doesn't have to
be an attorney or a deck collector. That's just how
it works when you have a judgment like that.

Speaker 1 (14:42):
So then he'd have to pay you off to get
to get out of this threwer.

Speaker 4 (14:46):
He can do time serve Like Jay Lopez when I
nailed that dude, he didn't have any money even though
he stole probably fifty sixty thousand dollars. Who knows what
he did with it, probably drugs, But bottom line will
they held him in the can for forty five days
and cut him loose.

Speaker 7 (15:04):
So who is the who is the I mean, how
much is the judgment for uh?

Speaker 11 (15:09):
Forty one thousand.

Speaker 1 (15:12):
What Yeah, now what is that for? Tell me how
you how did you spell that out in a judgment?

Speaker 11 (15:21):
So so originally, well, so, my original engine that I
took to him was worth sixty five hundred bucks. And
then I had paid him twenty five hundred and he
never paid that. You know, I never got any of
that back either. And then and then he kept a
whole bunch of parts, you know, because I had a

(15:43):
rebuild kit and stuff. He kept all that stuff.

Speaker 12 (15:46):
He didn't give me any of that to me.

Speaker 11 (15:49):
So then there's I don't know, there was some law
whatever so they could take the money what he owed
me and times it by three.

Speaker 1 (15:59):
I'm not sure if you're on solid ground, But the
judge gave you a judgment. That's all that counts.

Speaker 4 (16:03):
Yeah, the judge actually enforced that part it there. They
did allow for treble damages.

Speaker 8 (16:08):
Wow, yeah, travel down.

Speaker 1 (16:10):
Well when are when are troubled mark? When are trouble
damages allowed? Well? Why would this case trigger that?

Speaker 4 (16:16):
I'm not quite sure. I'm kind of reading through it
right now.

Speaker 13 (16:20):
Okay, Yes, there are two there are.

Speaker 14 (16:22):
Two instances that come to mind immediately to triggle, to tribute,
to trigger that claim. One is civil theft, the other
one is conversion. They both come with treble damages.

Speaker 4 (16:34):
Okay, yeah, I'm saying bad faith conduct is what the
court uh points do.

Speaker 1 (16:39):
Now did you send out the interrogatories rod to uh Eric?

Speaker 15 (16:45):
Yeah?

Speaker 1 (16:46):
When did you send him out?

Speaker 11 (16:48):
Uh?

Speaker 13 (16:49):
Well?

Speaker 11 (16:49):
The judges now signed the paper again, because the first
time they sent papers in they didn't have the they
didn't have the the figures broke down so the judge
could see what it was. So then at first he
signed it and then he retracted it, so then they
have to redo everything and make it so he could

(17:10):
see what he was getting charged with, you know.

Speaker 1 (17:13):
Okay, but what I want to know is what I
want to know is this, Does Eric have the writ
of the interrogatories right now?

Speaker 11 (17:22):
He should have? Yeah?

Speaker 1 (17:23):
When is a do back?

Speaker 13 (17:26):
Probably by the end of this month, Well not probably,
there's a date.

Speaker 11 (17:33):
Yeah, well I don't know it because okay, lay.

Speaker 1 (17:36):
Let's say the date. Oh so you're going through a.

Speaker 8 (17:38):
Lawyer, now, yeah, I've been going through a lawyer.

Speaker 1 (17:42):
Well, this is excellent, this is excellent.

Speaker 7 (17:44):
What is so your attorney Now, if he does the
right thing, he's going to ask for a bench warmant
he's also going to ask for a writ of execution,
which is really dangerous. And let me not dangerous for you,
dangerous for Eric. No one has ever gone this far
to a rit of execution. Let me tell you We

(18:06):
had a hot dub dealer once in Denver. Did I
tell the story too much?

Speaker 1 (18:10):
Mark? Just tell me if I do.

Speaker 7 (18:13):
This hot tub dealer was taking down payments and not
coming through on people. And he was much like much
like Eric, except he was in the hot tub business.
And what happened was when we got this judgment against him.

Speaker 1 (18:27):
There were several judgments. The consumers got rits of execution.
It allowed them to go in and take a hot.

Speaker 7 (18:34):
Tub, literally take a hot tub, and he could do
nothing while the Sheriff's department stood by. They opened up
a shop and people took all kinds of stuff. There
are only a few things excluded from a writ of execution.

Speaker 1 (18:50):
Most everything is up for grabs. And this guy, these
consumers were paid back by getting their product. And I
don't know. Eric thinks he's bulletproof. Okay, he's an idiot, right,
he think, But that's because no one has ever really really.

Speaker 4 (19:07):
No, he's skipped state. He had a judgment in California,
and he skipped out of there came to Colorado to
rip our people off. I mean he bounces around man.

Speaker 16 (19:17):
Yeah, oh yeah.

Speaker 11 (19:18):
Well what he does is he gets somebody talked to
end of doing a motor if they'll give him a deposit.
Well then he puts that money to another motor, so
nobody gets nothing. You know, it's basically what he does.
Because there was a guy from New Zealand at Pading
thirteen thousand.

Speaker 4 (19:37):
Amazing. This scumbag rips people off in New Zealand. I
mean it's hard to believe. You know, he's right in Colorado.
We should give the guy's address out so people avoid
him like herpes.

Speaker 11 (19:48):
So anyway, the guy in New Zealand, Eric Texa him
said he's got his motor done. This was like last month, he.

Speaker 16 (19:55):
Said, by Lincoln Water.

Speaker 11 (19:56):
So he got that fixed. And he said, well, he said,
I can't ship it to you because the hipping rates
went up and the guy's already paid him thirteen thousand dollars.

Speaker 4 (20:05):
Yeah, that's all he does.

Speaker 1 (20:06):
His lie.

Speaker 4 (20:06):
We had a call not too long ago where I
mean the guy he had his money. Since are you
the same guy where he took your initial money like
seven years ago. That was a difficultor yeah, that's a
different guy. I mean, come on, seven years, seven years Eric.

Speaker 11 (20:23):
Yeah, that's probably Joe from California.

Speaker 4 (20:26):
What's the guys? What's his number now? I don't have
it up here. People need to call him and tell
him that they're not going to use him. I mean,
be nice when you call.

Speaker 5 (20:35):
But it's it's ridiculous this.

Speaker 4 (20:36):
Guy, in my opinion, it's just a thief.

Speaker 14 (20:39):
It looks like he scrubbed his website of his phone number.

Speaker 4 (20:42):
Yeah, websites down addresses.

Speaker 14 (20:44):
No, the website is up, but all it has is
his email address. The phone number is gone, the address
is gone, and the stuff he posted about Tom is gone.

Speaker 1 (20:53):
Yeah, really it is. I wonder why. I wonder why
he took down mind. Did he realize when people went
to his site they actually were directed to all the
bad stuff I was saying by him doing.

Speaker 11 (21:04):
That, And I think his email was shut down. A
corney to general in California his email is shut down too.

Speaker 4 (21:15):
We should get a bunch of YouTubers.

Speaker 1 (21:17):
I wonder if he's going out of business for good,
that would be really. I wonder if he's going out
of business for good. That would be wonderful.

Speaker 4 (21:23):
Now that just in his in his book, that means
he moved somewhere. Maybe New Mexico's next to rip people off.

Speaker 11 (21:29):
Right, all right, yeah, he'll just he'll just go to
a different area and something. You know, you know, I
probably won't see a dime back out and I ended
up you know.

Speaker 1 (21:39):
The well, hold on, I mean it depends on how
much stuff he has in his shop. You can take
stuff and resell.

Speaker 11 (21:44):
It, right, yeah, you know he's got it. He's got
a whole intake the collection that's worked a little bit,
I mean not much, you know something, and he should
have some blocks and stuff.

Speaker 1 (21:55):
So all right, hold on, I got to take this.
I want to tell people on you. I restarted the feed.
There were a bunch of phantom feeds up there for
experiment I did earlier. There will be one feed from
here on out ten thirty four, so just tune into
that one. The other ones are gone. And I'm sorry
about that mix up.

Speaker 7 (22:13):
I should never experiment fifteen minutes before the show, and
I usually say I didn't touch anything, and I did
touch something, okay, besides touching myself before.

Speaker 1 (22:25):
I start the show. I sometimes touch.

Speaker 4 (22:27):
Equipment's got to go request a rid of execution, though,
I mean, I don't know why he possibly wouldn't get one. Now,
and when you go in to request that from the
judge or your attorney, does they should bring up this
guy Scott, you know, out of state freaking judgments as well.
I mean, just let the judge no, this guy's just
a bum.

Speaker 7 (22:49):
Okay, I'll tell you what. We will do something about
this one. This guy Rod sounds like he wants to
go for it, so we're going to do that.

Speaker 1 (22:58):
Threeho three seven one three talk seven one three eight
two five five. Of course, this is the Troubleshooter Show.
You can always call three oh three Martino. And I
want to remind you of K and H Painting Pros
part of KNH Home Solutions. They now have painters you
can rely on.

Speaker 7 (23:13):
People get a lot of painting done during the spring,
summer and early fall, so call them Khwindows dot com.

Speaker 1 (23:24):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance pain too much your coverage at dozens
of insurance companies. Find out now three oh three seven
to seven to one help. You'll think you're his only

(23:45):
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hi Tom Martinez,
you're troubleshooting three or three seven one three eight two
five five. So Cheryl wants to talk about Verizon. You know,

(24:09):
we were talking about cellular phones recently and how they're
all taking kind of hits and quality lately with dropped
calls and coverage areas and interferences. We've gotten more AT
and T complaints than ever before. As far as Verizon,
we get some Verizon calls.

Speaker 7 (24:30):
We used to get a lot of uh other calls
on other carriers, but it's occasional. Sharon, What is your
problem is with the Is it with the phone or
the service?

Speaker 17 (24:40):
Well, Tom, I'm not sure which it is. I applied
for a Verizon phone, I got the phone. The young
man told me what my monthly payment was going to be,
which is supposed to be sixty five dollars.

Speaker 1 (24:56):
When what did you have before Verizon by the.

Speaker 16 (24:58):
Way, T Mobile, and I'd love to go back to them.

Speaker 1 (25:03):
Okay, so you were told you would have sixty five
dollars a month. We have found, we have found a
lot of people. It used to be Sentry Link, then Verizon.
They lie about these introductory rates and I don't know why,
but tell me what you're tell me what you're.

Speaker 7 (25:22):
Uh, you got a Verizon phone expecting a sixty five dollars.

Speaker 1 (25:29):
Bill.

Speaker 17 (25:31):
Yes, And I said, well, it's a free phone. How
am I paying for it? And he said that's it?
Fifty five dollars a month. And I said, well, what
about this? He told me we do not do any
troubleshooting T Mobile. They do everything.

Speaker 1 (25:46):
Okay, but what went wrong? You haven't told me what
went wrong yet? Oh?

Speaker 12 (25:50):
Okay.

Speaker 17 (25:50):
What went wrong is I took my bank account yesterday
and I was four hundred and fifty dollars in the hole.
Verizon charge my account and I think it was fifty
one dollars.

Speaker 1 (26:02):
Well, did you is that for the phone? Good? I was, well,
how are you paying for the phone? Maybe that was
for the phone?

Speaker 5 (26:12):
Yeah?

Speaker 4 (26:12):
Why did they Why do they say they charged you
that much? Whether it was right or not.

Speaker 17 (26:17):
I can't find out. I went to the manager yesterday
and he said, you'll have to call customers.

Speaker 4 (26:22):
Hey, let me interrupt real quick. When you said you
went to the manager, where was this manager? Is it
a Verizon store?

Speaker 18 (26:28):
I went, yes?

Speaker 4 (26:29):
What store is it?

Speaker 1 (26:31):
Well?

Speaker 17 (26:32):
If the one and you're familiar with Lakewood Commons.

Speaker 4 (26:37):
No, but I'll look it up. I mean it's a Verizon.

Speaker 1 (26:40):
What I don't understand is the bill itself should tell
you what the money is for. What did the bill say?

Speaker 17 (26:46):
They didn't give me a bill. The receipt didn't say anything.
It just gave me my numbers.

Speaker 1 (26:52):
Okay, Cheryl, Cheryl, here's what I'm asking. You said you
got a bill for how much?

Speaker 17 (26:58):
Eleven hundred and I can tell you them exactly. I
think it was eleven fifty one.

Speaker 1 (27:04):
Okay, I don't care about the exact. Eleven and fifty
buck came on your your bill. Your bill should print out.

Speaker 14 (27:11):
What is for?

Speaker 17 (27:13):
Well, it wasn't on my bill. It just came through
my account as a charge.

Speaker 1 (27:18):
Well I know, and okay, it came what.

Speaker 7 (27:21):
Does this say charge? I mean, if there has to
be some delineation of what it is.

Speaker 17 (27:30):
Tom at eighty seven, I don't understand all these things
that means okay, okay on my bank on my bank
account when I checked it yesterday with Rolls Fargo and
said eleven, Oh.

Speaker 7 (27:41):
You don't check your bank account. Here's what I'm asking.
How do you get billed from Verizon? Is it by
email or.

Speaker 1 (27:48):
Is it by paper? How do you get billed?

Speaker 17 (27:51):
I canceled it. I'm now with Mitchell, and I tried
with another.

Speaker 1 (27:56):
I can't help you, Cheryl. I can't help you if
you already cant I mean you. You may not have
had the right to cancel. You may have done this improperly.
What I want to know is this that eleven I
want anything that shows that eleven hundred I don't mean
to draw from your bank. Are you telling me they
withdrew eleven hundred and fifty from your bank without without
telling you what it was for? You got no bill,

(28:19):
no invoice, nothing, no nothing.

Speaker 4 (28:23):
Hey, Cheryl, okay, Cheryl, real quick? Did you get a
free phone when you hooked up with for Eizen?

Speaker 17 (28:31):
They have told me it was free, but I said it.

Speaker 4 (28:33):
Yeah, Well, when you canceled, here's what happened. When you
canceled and went over to the other company, they build
you for the phone, because in order to keep the
free phone, you got to stay with them twenty four months.
They give you twenty four months of credit to offset
the price. So they charged you for the phone. Is
what happened. And you probably agreed to that when you
got your free phone.

Speaker 1 (28:54):
Yeah, but did the eleven fifty charge Cheryl, Cheryl, we
got to make this very simple. That eleven one hundred
and fifty dollars charge. Did it come before you canceled?

Speaker 17 (29:07):
No, it came ask.

Speaker 1 (29:10):
Okay, that's why you were charged. Mark hit it on
the head. You were charged that because you didn't stay
with him.

Speaker 7 (29:17):
Okay, Cheryl, listen, I understand your eighty seven God love you,
I understand. I understand you can't understand everything going on
that it's not going to stop the fact that you
violated the contract.

Speaker 1 (29:28):
And now you're going back wondering why they did it.
Do you still have the phone or did you turn
it back?

Speaker 17 (29:35):
They won't take it. They said you have to send
it back to customer service.

Speaker 1 (29:39):
Okay, okay, they're not going to take it back, Cheryl.
I'm reading here. When Verizon issues a free phone and
you are given credit for it, and you cut out early.
They will not take the phone back. You are stuck
with that phone. Now you can sell it if you'd like,
and then pay off that bill. You can What kind

(29:59):
of I phone is it? Is it an iPhone?

Speaker 17 (30:03):
It's an Android, Samson, Hie.

Speaker 1 (30:06):
An Android Samsung?

Speaker 16 (30:08):
Okay, it's a smart phone?

Speaker 1 (30:14):
Okay? And how you can try to sell it on
eBay or sell it on Craigsit not Craigslist. But I
don't Cheryl, you already broke the terms of the contract
they're charging you for the phone. Can that phone? Did?
Did the nowp Did the Metro give you a new
phone too?

Speaker 4 (30:33):
Yes, let's have kind of pound twosan reach out to
the angel and see if it's too late for her
to send it back for at least some credit or
a partial refund.

Speaker 19 (30:43):
Why did you cancel, by the way, because I couldn't
get anything accomplished when they gave me the customer care number,
I called them.

Speaker 18 (30:54):
I called six to one one.

Speaker 17 (30:55):
They couldn't help.

Speaker 1 (30:56):
So how long did you keep the service? Did you
cancel it after the first month?

Speaker 17 (31:02):
Oh before, in the first month, like after two weeks.

Speaker 1 (31:07):
And you didn't give it a chance. Yeah, you didn't
give it a chance. I'm so sorry.

Speaker 17 (31:15):
So there's nothing I can do.

Speaker 1 (31:17):
Probably not. I mean, we'll we'll see if they'll make
a special exception for you. But think about this. You
signed a contract saying I would get a new phone.

Speaker 17 (31:27):
Sign a contract. I did not fight anything.

Speaker 1 (31:33):
But you recorded over the Did they ask you questions
over the phone?

Speaker 12 (31:38):
No?

Speaker 17 (31:39):
I couldn't get hold of anybody.

Speaker 7 (31:41):
So, in other words, Cheryl, without you mentioning it, they
just sent you a phone.

Speaker 1 (31:46):
Out of the clear blue sky.

Speaker 7 (31:47):
You never call them, You never said you wanted to
sign up. All of a sudden, one day a phone
showed up in your mail.

Speaker 17 (31:55):
No, I went into for Horizon to get a free phone.

Speaker 1 (31:59):
Okay, when you went into Verizon to get this free phone,
you signed nothing.

Speaker 17 (32:06):
I signed for the sixty five dollars a month.

Speaker 1 (32:10):
You signed for a free phone. Cheryl, you signed an agreement.
On that agreement was your monthly payment and your commitment
of two years.

Speaker 17 (32:23):
I didn't get any of that. I got no paperwork
from there.

Speaker 4 (32:26):
It's just it's all digital. Yeah, Cheryl signed it. Don't
worry about it. None of us see that stuff. Honestly,
they you gotta take a break.

Speaker 1 (32:34):
We just got about it. Cheryl, my heart goes out
to you. But you did sign something, okay, and if
you didn't get a copy of it, it's because you
didn't demand a copy. Here's what I want my fellow
senior citizens to say, and I can say it. Damn it.
I'm seventy one.

Speaker 7 (32:50):
She's eighty seven, Okay, God lover, she's eighty seven. Peter
Boyles is eighty two or okay or eighty or whatever
the hell he.

Speaker 1 (32:57):
Is, my god. Go with a sure thing Denver's Best
roofer Excel Roofing dot com. You don't pay a cent
until you're content. Wait time for an insurance checkup free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now

(33:18):
three oh three seven to seven to one help. You'll
think you're his only customer when you choose Frank Durand
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two. Hi Tom Martino here, Dick has a question
on solicitation. I want to go to him.

Speaker 7 (33:36):
We're going to bring up Brad O'Brien at the in
the next hour to address a very very queer real
estate problem, very odd, and we'll address.

Speaker 1 (33:46):
That after the break. Right now, let's talk to Dick. Dick,
what's going on with you?

Speaker 16 (33:52):
Tom?

Speaker 12 (33:52):
Thanks for taking my cab.

Speaker 20 (33:54):
I received a solicitation from Well, it says the Disabled
American Veterans on their letterhead peel Box, Cucinnati, Ohio.

Speaker 12 (34:07):
Daniel Contreras n.

Speaker 1 (34:10):
Well, anyway, what is it about her solicitation?

Speaker 20 (34:13):
They want money for the disabled Americans.

Speaker 1 (34:15):
Vet Well, you want to know if it's true? Yeah, okay,
I can tell you how to check that out in
a second. Here. I don't want to run I don't
want to run you out of time, but you're wise
to check on this. There are a lot of scam
charities out there. More on this coming up. I'm Tom
Martine three three seven one three eight two five five.

(34:37):
Stick around for more and a real estate question you
won't believe. Go with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance checkup free, no obligation.
In comparison, call Compass Insurance. Pay much your coverage at

(35:01):
dozens of insurance companies find out now three oh three
seven seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 21 (35:20):
Ripped off that news need advice?

Speaker 3 (35:24):
Who you don't have?

Speaker 2 (35:28):
Come running, suspass as we can show. Shooter's gonna help
coming man, this is.

Speaker 3 (35:36):
The Troubleshooter Show. No, Tom Martine, all right, welcome to
the show.

Speaker 4 (35:45):
Three oh three seven one three eighth two five five
three oh three Martino, you've been ripped off for taking
advantage of its simple as that over three hundred million
dollars cash, merchandise exchanges refunds. We just jump in when
we need to, and we're the.

Speaker 5 (35:59):
Best at it.

Speaker 4 (35:59):
Hey, Mary, I'm dying to hear this tale. I assume
the seller you were buying a house and the closing
date was coming, and you showed up at the table
at the title company and the seller didn't show up,
or did they show up and cancel?

Speaker 1 (36:15):
What happened?

Speaker 22 (36:17):
Tom? Can you hear me?

Speaker 4 (36:18):
Yes, we can hear you perfectly.

Speaker 22 (36:20):
Okay, Tom, I was selling my mom's house on the
power of attorney on her house got it, and so
I went with someone I seen advertised on Locus TV channels,
and so it's Andrew the home buyer.

Speaker 4 (36:37):
Andrew the home buyer. They probably show up and just
write you a check for.

Speaker 11 (36:41):
It, right, No, that's a lie.

Speaker 4 (36:45):
Well that's what they advertised, right, that's what they advertised.

Speaker 22 (36:49):
We started this. I caught them up and met with
them on May fifteenth, five.

Speaker 4 (36:55):
I've seen his advertisements. By the way, we actually advertised
for a company somewhat similar, but we've never had a complain.
It's the wee by Ugly Holmes people. But Mary, did
you enter into an agreement with this Brad?

Speaker 22 (37:10):
Yes, I enter into agreement on June twenty five.

Speaker 4 (37:14):
Do you have that paperwork? Yes, I would love to
get a copy of that. Did you send it over?

Speaker 22 (37:21):
Yeah, I might have to go somewhere.

Speaker 4 (37:25):
Because my facts is well, I want to get that.

Speaker 22 (37:28):
I could take a photo. I have a photo on
my phone.

Speaker 4 (37:31):
You can take a photo that we can zoom in.
And here's why I want to send it over to
Brad O'Brien. But now let's kind of hear the story.
You met with Brad and you were going to sell
it on a certain date.

Speaker 12 (37:44):
I met with Ed.

Speaker 22 (37:45):
He was one of the locale I think I got it.
Andrew does a Living Safe.

Speaker 1 (37:49):
Say, how did they cancel? Mark?

Speaker 4 (37:52):
How did they actually cancel? We're just getting.

Speaker 22 (37:54):
There, okay. So what happened was closing date was yesterday.
Up there, getting ready to go down to their office.
They're Aurora office. I get a cross on Fidelity National Title.
They told me their computers are down. So I was like, okay,

(38:16):
and so she said can we do it at three o'clock?
And I said, okay, can we do it if your
computers come up? Can we do it any earlier? And
she said, I'll give you a call. At one twelve,
I get a call from Ed, who works for Andrew,
saying that they're not going to go through with it
because the homes in that area, the houses in park Hill,

(38:39):
the homes in that area are going for much less.
And the finance company had talked to him and told
them that the price, they can't buy the house at
that price. It has to be lower.

Speaker 4 (38:54):
Yeah, we've got to see we have to see this
contract you have.

Speaker 1 (38:57):
They're saying it didn't meet appraise those well, they're saying.

Speaker 4 (39:00):
No, no, no, this is one of those it's just
like hold on Mary, hold on Tom. This is more
like we buy ugly homes. It's another company like that.
They offered her cash, she signed a contract, and basically
they canceled. I'm assuming in that agreement somewhere they can
do that. But until we look at the agreement, I
don't know. It's not a standard deal. He's here right now, Brad.

(39:25):
I mean, without looking at the contract, I'm not sure
what you could say. But if you dealt with these
kind of companies that just, you know, buy homes like this.

Speaker 23 (39:35):
Yeah, these investors used very They don't use the standard
Colorado real estate contract form. They use their own very short,
maybe two page contract form, and they're typically not very
generous for the seller at all, so they usually silent
on remedies that the seller might have if the buyer
doesn't go through.

Speaker 6 (39:53):
With the sale.

Speaker 23 (39:54):
And I would I'd like to ask her right now.
Did she get an earnest money deposit?

Speaker 22 (39:59):
Yes, like a thousand dollars, and I wouldn't go pick
it up yesterday.

Speaker 23 (40:04):
Oh that's not much, okay.

Speaker 22 (40:06):
It's a thousand dollars, and wanted me to sign this
paper saying that the seller and the buyer agreed, and
I wouldn't do it because it's a release.

Speaker 1 (40:16):
They just want you to release. They want to release
your ESCRO money, and they both you both have to
agree otherwise that it goes into uh escrow and then
you got to do an interpleader and have.

Speaker 7 (40:26):
The courts decide its bowl. Here's the thing here, here's
what I'm asking. Okay, Brad O'Brien.

Speaker 1 (40:33):
Brad, let's just say there is no clause in thereabout
it must meet appraisaler, it must meet a certain value.
Let's just say, in Colorado in general, can you use
on a residential contract, can you sue for specific performance?

Speaker 23 (40:52):
Okay, if you just stand a Colorado real estate contract form,
there is a box to check for specific performance, and
that's usually a favor of the seller.

Speaker 1 (41:02):
That box the buyer always has.

Speaker 16 (41:03):
Specific performance rights.

Speaker 23 (41:05):
So I'm guessing this investor contract form doesn't have that.
So I suppose if so long as this investor contract
form didn't exclude that somehow.

Speaker 7 (41:16):
So she could sue for specific performance to make a
seller sell if she came if the seller made an off,
excuse me to make the seller I'm sorry, that's her problem.
Then if what I'm saying is, can you can you
use specific performance on a buyer?

Speaker 16 (41:36):
Can the sell use it against the buyer?

Speaker 23 (41:39):
In theory, yes, but specific performance is an equitable remedy,
and equitable remedies are only a backup to cast remedy.
So if there's a cast remedy like suing for damages,
for example, then a court may not let you do
specific performance.

Speaker 1 (41:56):
Okay. And most real estate contracts I thought emit everything
to liquidated damages in Colorado.

Speaker 23 (42:03):
Yeah, the standard contract form says the seller's only remedy
for buyer default is to take the earnest money, So
sellers really need to get a large erness money deposited.

Speaker 1 (42:15):
And then, okay, that's for the seller, and what is
the buyer's remedy? If the seller balks, the.

Speaker 5 (42:21):
Buyer has all the remedies.

Speaker 23 (42:23):
They can sue for specific performance. They can sue for
damages for caused by so.

Speaker 1 (42:30):
She could unless that if that contract did not exclude it,
she can sue for that.

Speaker 4 (42:37):
Yeah, under general contract law, this contract's not going to
be anything like that though.

Speaker 1 (42:43):
Yeah, you think it's gonna have a zass covered mark?

Speaker 4 (42:46):
Oh big, time. I mean, it's gonna be like we
buy ugly homes. They can back out the day of
for that matter.

Speaker 7 (42:54):
All right, all right, let's uh take we got to
take this break or actually we're a little behind it.

Speaker 1 (43:00):
I just wanted to ask. So, so are we getting
a copy of this contract right now? Mary?

Speaker 22 (43:06):
Where am I sending it to Tom?

Speaker 1 (43:08):
All right, We're going to put you on hold and
get that to you. All right, so let's do this.
We we Uh And by the way, we have discount
bat dot com in the house. I want to welcome Chris. Chris,
welcome discount bat dot com. Uh.

Speaker 7 (43:19):
Somebody had a question about a video and how with
their you know, how do they send video to you?

Speaker 1 (43:27):
And how much does that count? And what do you
want to see on a video?

Speaker 7 (43:31):
That's These are all good questions and I saved them
up for you. They came in when I did your
commercial and I say, you know, just get an upload
link and send a VID. People want to know, well,
how can they do pricing with a video? What do
you want to see in the video?

Speaker 1 (43:44):
So we'll go over that and more coming up discount
bat dot com in the house. Right after this more
show go with a sure thing Denver's best rufer excel
roofing dot com. You don't pay a cent till you're content.
Time for an insurance check up free, no obligation. In comparison,

(44:07):
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two. Hi Tom

(44:28):
Martinez here three all three seven one three talk seven
one three A two five five. So we're trying to
get a copy of that real estate deal. See uh basically, uh,
if she if they can cancel the way they did,
if she's doing any damages, right, I want to go
back to Chris now from two weeks ago. I think

(44:48):
we just didn't have much to say about this. These
contracts with cell phones are very difficult to deal with
without having the contracts in front of us. But Chris
and Tracy said Verizon is not crediting them for four
trade ins. They traded in four phones, and we're supposed
to get an amount of money for each phone, but

(45:08):
they only got money for two phones. Is that correct?

Speaker 16 (45:12):
Yes, that's correct?

Speaker 1 (45:14):
And where does it stand today? What's the follow up?

Speaker 16 (45:19):
They've created a case they said they've received them, but
I just cannot get them to credit them.

Speaker 1 (45:25):
But you did get you did get two of the
four credits?

Speaker 6 (45:29):
Yes?

Speaker 16 (45:31):
Yes?

Speaker 1 (45:31):
And how many lines? Usually you get one credit per line?
Were you taking out four new lines or just two lines?

Speaker 16 (45:40):
They were trading on existing lines?

Speaker 1 (45:43):
How many existing lines? How many existing lines? So? Okay,
so you had a phone for each line, you were
trading in each phone for each line credit and you
got two credits and not the other two. That makes
no sense to me whatsoever you should be getting all four?
Who did we have call over there? Or did we
have you call yourself? No?

Speaker 16 (46:06):
You recommended we call we have a case I D.

Speaker 7 (46:11):
We need to call over there if you if you
have a case I D. Right now, Mark, did you
say that SUS does have someone at Verizon that listens.

Speaker 4 (46:20):
I think, so let's do that.

Speaker 7 (46:23):
Let's give SUS the case I did that letter you
got or not the letter, but the case I D
and have someone look into it.

Speaker 1 (46:30):
You should be I mean This is as playing as day.
You traded in four phones on four lines and only
got two credits. Are they saying the other two phones
were defective or anything.

Speaker 16 (46:41):
No, No, they've said they've received them, they just haven't
credited them.

Speaker 1 (46:46):
Okay, wait a minute. If you're on the phone with
them and they say we received them but didn't credit them,
would your next question be.

Speaker 16 (46:54):
Why that's handled by another department. I've heard, I've heard everything.
It's handled by another department. Here's somebody will follow up
with you. Nobody ever does. I just emailed ten minutes
ago this guy named Carter when I heard your story,
the business rep and he says he's moved on to

(47:14):
another position. Contact this other email address and they can
work with you. And it's just kicking the can down
the road and for months.

Speaker 1 (47:23):
All right, we're gonna have Sus intervene with her angel. Hey, Kaschina,
could you ask Sus to do that for us? Please? Okay,
So now on discount bath let's talk about the videos.

Speaker 7 (47:35):
When you say, hey, all you have to do is
video video. The take some VID.

Speaker 1 (47:41):
Of the bathroom alterations you want or the rough in
area in the basement where you want a bathroom or
you you know, where you want to move things? How
formal informal? What I mean? That is a fair question.
What do I do?

Speaker 7 (47:54):
I take my smartphone. Give me an example, Chris at
discount bath dot com. If you were walking through the process,
give me this, give me the the process.

Speaker 5 (48:03):
Yeah, so you turn on your phone a video and
just kind of film the bathroom.

Speaker 24 (48:08):
Here's the vanity we want to replace. We want new
tile floor. Here's the bathtub area. We want to turn
that into a shower. We want one shelf, we want
a niche, and you know, et cetera.

Speaker 1 (48:19):
And what if we want to like move the toilet.
Can we say we want to move the toilet.

Speaker 5 (48:22):
You can say that, but we don't want to do it.

Speaker 1 (48:25):
Okay. Most of the time toilets can't be moved, is
that right?

Speaker 25 (48:28):
Yeah, most of the time that's correct. Okay, But the
sinks can be moved. Yeah, usually sometimes, you know, the
layout matters. And as far as the video, it's more
of a like for like kind of thing. If we're moving.

Speaker 5 (48:38):
Walls or making a bigger shower, we're really going to
want to come take a look at that and see
what we can.

Speaker 7 (48:43):
But if you do like for like, and like for
like means if there's a shower a shower tub, you
can replace that with just a walk in shower.

Speaker 5 (48:52):
Yes, correct, Yeah, And most of the time we know
the dimensions from the video and we can get you
a price. There's a little caveat to that. The company
that we were using on our website to film the video,
we parted ways with them. We were having some trouble,
so we're in the process of replacing that. So, but
you could text or email.

Speaker 1 (49:09):
Us a video just as easily, right now, okay, And
is that obvious on the site when they go there, Yeah, yeah, yeah, okay,
So if they text or email you a video, you'll
take a look at it. How long do you want
the VIDs?

Speaker 5 (49:23):
You know, whatever they're comfortable with. Most of the time
when we get a video, it's I don't know, I
commit it or yes.

Speaker 1 (49:28):
Yeah okay, because all you have to do is give
you guys a general idea and you pretty much have
that pricing pretty down, don't you.

Speaker 5 (49:35):
We do. We do, and we give up front pricing
like we talk about on air, And so if we've
run into mold or Rod or whatever, it's just part
of the project. We don't add anything onto that. We
just take care of it.

Speaker 1 (49:50):
Okay, all right? In any case, the place to go
is discount bath dot com. Someone else wants to know,
is there a per a square foot price you can
put to a project if they wanted to just do
some calculating or does it have to do like like,
is there a square foot price on load of high

(50:11):
on bathrooms?

Speaker 5 (50:12):
Not really, it's just such a loaded way of doing
it so that that's sort of.

Speaker 1 (50:18):
Because it depends on what you put in those square feet.

Speaker 5 (50:20):
Absolutely. Yeah.

Speaker 1 (50:24):
Another one that's funny and it's a true inquiry. This
person one time heard of a bath of a toilet
that's called a stink free toilet. Somehow it has venting
in the tank that sucks out from the bowl into
the tank and out through a plumbing vent. I have
no idea what they're talking about. Have you ever heard
of it? New one on me too, stink free toilet.

(50:47):
I'm going to go. I'm going to google it. I
never did anyway. That's what about upgrades to toilets, bidets
and all of that stuff? Can you do all that stuff?

Speaker 5 (50:58):
Yeah, we sure can. And you know, since COVID we
get more requests for that than we used to.

Speaker 7 (51:05):
Okay, and a smart toilet? Now, why someone needs a
smart toilet? I swear to god, I have no idea.
What is a smart toilet? I mean what is come on.

Speaker 1 (51:17):
He says, toilet bidet, toilet pump assisted blackout flush, whatever
that means, heated seat, dual auto flush. I mean, you know,
you may as well marry it. I mean, what the
hell is what is this? Have you heard of smart toilets, Chris, Yeah.

Speaker 5 (51:33):
I've heard of them. I don't know that we've ever
put one in, but they exist.

Speaker 1 (51:37):
Okay, here are some of the features. When you walk
up to it, the top opens, when you walk away
from it to the top closes. That's one of the
features of a smart one.

Speaker 5 (51:46):
Yeah, there's lights, there's music, there's You got to.

Speaker 1 (51:50):
Really love your toilet to do that, my god. Really yep, No,
but there are a lot. If you look up smart toilets,
you'll be shocked. They hooked to your cell phone. What
do you need an app now for your damn toilet?

Speaker 5 (52:05):
Hey?

Speaker 1 (52:06):
Uh yeah.

Speaker 5 (52:06):
At the trade shows we saw I can't remember six
or eight thousand dollars toilet from Kohler.

Speaker 1 (52:11):
Did all that Okay, this one guy said name, no names, Shannon,
no names.

Speaker 7 (52:17):
He gets up to pe a lot during the night.
This is a serious part of the question.

Speaker 1 (52:22):
Do they still make those toilets with two different kinds
of flushes?

Speaker 5 (52:27):
You know, I think they're still around, but most folks
don't use those. They had a lot of a lot
of issues. So you know, the low flow toilet with
one flush is what most people put in nowadays.

Speaker 1 (52:39):
One flush. They had one where you press you can
press one button or one lever for pee and one
lever for pooh.

Speaker 5 (52:46):
Yeah. Yeah, we don't see much of that anymore.

Speaker 1 (52:49):
Okay, as far as smart toys, we went over that,
but I just can't believe how many there are. And
then what about soft closed sea sort of a lot
extra they just come with. Are they mostly like that now?

Speaker 5 (53:04):
Most of them are soft clothes and it's not an
expensive upgrade. Somebody we just throw it in, but other
people might charge for it, but we don't. It's just
soft clothes.

Speaker 1 (53:16):
All right, More coming up. I'm Tom Martino. If you
want to talk. I was just gonna say, if you
want to talk, you know, crap, that's what we're doing.
And it's a joke. Folks laugh.

Speaker 7 (53:27):
Okay, but really and truly, what I want to do
is talk about the costs of various tiles and shapes
and sizes, and what's some sheet material you might have available,
plus anything you want to call about, folks three oh
three Martino three three six two seven eight four six six.

Speaker 1 (53:52):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three o three seven
to seven to one help. You'll think you're his only

(54:14):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hi Tom Martino,
your troubleshooter. Okay, so I guess what I found out there.
I'm going to bring up my expert. But there are
tons of ways to eliminate odors from toilets. I know

(54:36):
you're going to be weighted with baited breath on that one.
Dawn and Elizabeth from yesterday called it's so complicated. We
want to start from the beginning, and Dawn and Elizabeth,
we want the very very basics. We want you to
tell the story from the beginning with very basic information.
It all started out when you went shopping for a car.

(54:57):
Is that what happened?

Speaker 26 (54:59):
Yeah, Son and Elizabeth met this guy. He was selling
a car and he had he had told him he
had two more than Ally up than Cripple Creek. So
they went with this guy. They met him at Wendy
went with Arthur van At Wendy went in the car

(55:21):
with him, and when he took him on a ride
to uh, Cripple Creek, and it was like a crazy.

Speaker 1 (55:28):
And who did he take on the ride?

Speaker 26 (55:31):
My son and Elizabeth.

Speaker 1 (55:32):
So a guy selling, a guy selling a car took
them for a test ride. Yes, and Elizabeth is your Elizabeth?
There is your is your son's girlfriend?

Speaker 26 (55:45):
Yes, it's gonna be my my son's wife, going to
be my daughter in law.

Speaker 1 (55:49):
Yeah, okay, So so a guy took uh, took Elizabeth
and her boyfriend for a ride. And what happened?

Speaker 26 (55:58):
Yes, and he he said he had two more Denali
up in Cryptle Creek, which, by the time they got
to Cryple Creek, there was no Nali, no, no nothing, okay.
And this guy was talking crazy mad like sex stories
and weird okay.

Speaker 1 (56:19):
So this guy was a weirdo. So this weirdo took them,
He took them for a long ride. Did he bring
them back? What happened? What?

Speaker 12 (56:27):
Okay?

Speaker 26 (56:28):
So he brought them back and they were drinking. They
were drinking, but they weren't driving. But they were drinking
because the alcohol was in the vehicle already.

Speaker 1 (56:42):
What what is what is uh? What is her? What
is your son's name?

Speaker 12 (56:47):
James Whales? James Patrick Whales?

Speaker 1 (56:49):
Cake, I don't need to know all that. You want
to give me a social security number? Listen, here's what? Okay?
So James, James and Elizabeth were drinking. Were they drunk?

Speaker 12 (57:00):
My son was intoxicated? Yaqua?

Speaker 1 (57:03):
Okay?

Speaker 12 (57:03):
Elizabeth was not all.

Speaker 7 (57:06):
Who knows if she had more than two drinks she
was intoxicated or three. So let's just say that legally
Elizabeth and James were intoxicated. And they were and they
went for a long test drive, right and then what?

Speaker 8 (57:23):
And then?

Speaker 12 (57:24):
Okay?

Speaker 1 (57:24):
So when they got they weren't drive. They never drove
the car.

Speaker 26 (57:28):
No no, the guy said he was. He couldn't let
them drive because he was the.

Speaker 12 (57:36):
I don't know, some kind of perfect driver or something.
I don't know.

Speaker 26 (57:40):
Anyway, he would not let them drive, but he told
them am kinds of crazy stories. And by the time
they got back down, they were both like, whoa this,
Let's get out of this car. And he said, I
ain't got no gas. I need twenty bucks for gas.
They said, well, we ain't got the money. We ain't
got the twenty bucks. We can go over to my mom's,
which was me. My son said, well, go to my mom's.

(58:02):
We'll get the money from her. And he got pissed
and accelerated the car like massively hit these two dips
in the road. They're big old gips that you have
to slow down for, but they were kind of deep,
and he ran and he like got out of control

(58:22):
on the dips, ran over the mailbox, ran into the tree,
and hit a parked truck.

Speaker 1 (58:30):
Okay, got it? Then what? Then what?

Speaker 26 (58:32):
And then they all got out of the vehicle and
Elizabeth was, I guess bleeding really bad, and she like
went the other direction, and kids, he's like, I guess,
wanting to beat the guy up.

Speaker 12 (58:46):
I don't know, but you know that way.

Speaker 1 (58:48):
Wait wait, wait, did your son James sweet the guy up?

Speaker 12 (58:52):
He did not, He did not.

Speaker 26 (58:53):
He realized that Elizabeth went off wandering off, and he
went after Elizabeth and then that's when they got arrested.

Speaker 1 (59:01):
Okay, why did they get arrested.

Speaker 26 (59:04):
Because they they said my son was driving, and they
said that my son stole this car. No, they went
to purchase this car from this man.

Speaker 1 (59:15):
I understand, But wasn't the guy with them? How could
he say these they stole the.

Speaker 26 (59:18):
Car to walk off? What is going on with that?
He walked away and they went to the hospital.

Speaker 1 (59:25):
And then wait a minute, who walked away? This guy
selling the car walked away after the accident.

Speaker 12 (59:30):
Yes, did not. The cops didn't give him up.

Speaker 1 (59:34):
Wait a minute, Wait a minute, wait a minute. The
car was wrecked and immobile. James, Elizabeth and the driver
took off. Then why were was the driver also arrested?

Speaker 12 (59:50):
No?

Speaker 26 (59:51):
He was not.

Speaker 1 (59:55):
Why we're only was he charged with anything?

Speaker 12 (59:59):
Nothing?

Speaker 1 (01:00:01):
Who called the police?

Speaker 12 (01:00:04):
I'm sure the.

Speaker 26 (01:00:04):
People whoever they landed in their yard?

Speaker 12 (01:00:08):
I don't know.

Speaker 1 (01:00:09):
Okay, what were they charged with? James and Elizabeth?

Speaker 26 (01:00:12):
Okay, so Elizabeth was charged with leaving the scene of
an accident.

Speaker 27 (01:00:18):
And she was maybe do.

Speaker 1 (01:00:20):
You mean leaving the scene of an accident?

Speaker 26 (01:00:22):
She was walking walking? Yeah, she was maybe a half
a block away.

Speaker 20 (01:00:27):
You know.

Speaker 1 (01:00:28):
Joel was Earra is a criminal defense attorney. Joe, if
she was a passenger in a car, can you be
charged with leaving the scene of an accident?

Speaker 16 (01:00:37):
I have never heard of that.

Speaker 28 (01:00:38):
The only thing I've heard is the driver is obligated
to remain at the scene in exchange information.

Speaker 1 (01:00:43):
What was James charged with?

Speaker 12 (01:00:46):
She was charged with.

Speaker 26 (01:00:49):
Stealing a automobile. Still still an automobile, leaving the scene
of an accident. Open container.

Speaker 1 (01:01:00):
Wait wait wait you left that out? What open container?

Speaker 12 (01:01:03):
Yeah? There was. So they were drinking.

Speaker 26 (01:01:05):
There was an open container. So they got they both
got charged with open container. And and and Elizabeth got
charged with having a financial device that was not hers,
but it was my son's.

Speaker 1 (01:01:20):
It was what was the financial device his credit card?

Speaker 12 (01:01:24):
It was my son's credit card.

Speaker 1 (01:01:28):
Oh my god, So where does this stand now?

Speaker 26 (01:01:31):
Okay, So then this is what happened, is they they
got taken to the hospital and they got were they injured?
J Elizabeth here, she's got a Contrussian. She got two
black guys.

Speaker 29 (01:01:44):
She got.

Speaker 1 (01:01:45):
Well, meanwhile, what did they do with the car? Who's
the owner of that car?

Speaker 26 (01:01:49):
I don't know. It was stolen.

Speaker 1 (01:01:52):
It was stolen.

Speaker 26 (01:01:54):
He was supposed to be the owner, but it was
a stolen vehicle.

Speaker 1 (01:01:58):
Okay, okay. Did they ever find the other guy?

Speaker 12 (01:02:04):
I don't know because listen to this.

Speaker 1 (01:02:06):
Well, what do you mean you don't know, Dawn either,
you know you don't Did they arrest the other guy?

Speaker 12 (01:02:12):
Not at that time? No, they did not.

Speaker 1 (01:02:14):
I'm not talking about it. At that time. Did they
ever in the history of the universe arrest that guy?

Speaker 26 (01:02:19):
Yes, they arrested him when he was up at their home,
their home in black Hawk, robbing it with another stolen.

Speaker 12 (01:02:26):
Vehicle while they were sitting in jail.

Speaker 1 (01:02:29):
What were they Okay, So he had a key to
their house.

Speaker 26 (01:02:32):
He got he went to the van where they had
parked the van where they met him. They parked the van.
He totally destroyed their van, tried to steal it, couldn't
steal it, so he stole everything in it, including the
battery from the moment in extra battery, and then proceeded
to get the registration, found out their address where they lived,

(01:02:55):
went to their home and robbed their home, and her mother,
thank god, was driving by and said, Elizabeth, do you
have some girl in your garage?

Speaker 12 (01:03:05):
A nianduro?

Speaker 26 (01:03:07):
And she said no, no, no, no I don't because
he's got longer hair, so she thought he was a girl.

Speaker 1 (01:03:11):
So he was arrested for robbing from Elizabeth and James.

Speaker 26 (01:03:16):
No, he was arrested for a stolen eagle. They will
not let Elizabeth press charged on this day for trust hasing,
burden rising and going into her home.

Speaker 1 (01:03:27):
Why wouldn't they arrest him for doing that? Why wouldn't
they arrest him for doing that?

Speaker 26 (01:03:31):
You don't have to have your house locked.

Speaker 1 (01:03:33):
That is not so the seller was What was the
actual charge brought against that seller?

Speaker 12 (01:03:38):
Then against that now only ato auto death a stolen vehicle.

Speaker 1 (01:03:52):
Okay, hey Joe, okay, so right now, do you have
a defense attorney for Elizabeth and James? No?

Speaker 12 (01:04:03):
I called him.

Speaker 26 (01:04:04):
They want like a twenty thousand dollars retainer for my son,
And then I'm pretaking.

Speaker 1 (01:04:09):
Does your son have a long record?

Speaker 12 (01:04:13):
He does have a record, he does, what kind of
a record? Get me wrong?

Speaker 26 (01:04:17):
My son is are from perfect, but he has done
his time for what he has done, you know what
I mean?

Speaker 19 (01:04:23):
Well, tell me about his record though, Okay he has
Oh my god, he had two d uys when he
was sixteen years old.

Speaker 12 (01:04:33):
He has, sir, I don't care.

Speaker 1 (01:04:34):
About the details. I want to know the charges only
what were they?

Speaker 15 (01:04:41):
And oh god, what was He.

Speaker 26 (01:04:44):
Went to prison for crashing a vehicle? God dang it
in the mountains. He's crashing to the and he went because.

Speaker 1 (01:04:58):
He was arrested for do uiy's He was also arrested
for what crack in the vehicle, crashing it, wrecking and
crashing a vehicle, okay, wrecking.

Speaker 26 (01:05:10):
Into the mountains and his govern had gotten hurt and
he got hurt.

Speaker 1 (01:05:15):
I mean, did he leave the scene that time too? Now?

Speaker 12 (01:05:19):
He could not. His neck was broke, his back was broke.

Speaker 4 (01:05:22):
Yet well, you know, according to the Daily Camera, though,
we're talking reckless driving causing serious bodily injury, vehiculer assault,
d UI causing serious bodily injury d UI, d UI
per se and speeding more than forty miles over the

(01:05:42):
speed limit. Also facing four counts of violating a protection order,
as investigators said waleshead restraining orders prohibiting him from being
in contact with his passenger and drinking alcohol.

Speaker 1 (01:05:57):
Do they believe let me ask you this, do they
belie believe that he was not driving the vehicle or
do they think he was driving?

Speaker 12 (01:06:04):
No, they think he was.

Speaker 26 (01:06:07):
But the detective Club Elizabeth, and she said that he
wasn't and they haven't formally charged him. I guess Tuesday
is when they're going to give.

Speaker 1 (01:06:17):
Him kind jail.

Speaker 12 (01:06:19):
Yeah, on a ten.

Speaker 26 (01:06:21):
Thousand dollars test only bond. And they let this guy
out of jail up here at Gilpin on a PR bond.
And he told them I left my wallet in her house.
He's straight admitted he wrote notes. There was like five
or six notes.

Speaker 1 (01:06:41):
Rollo, Okay, let me real quick. We only have a minute,
Joel Azara, Honest to god, is there any hope for
these people? They're not? What do they do? I mean,
they will probably get a public defender.

Speaker 28 (01:06:53):
Right, Yeah, that's probably the Rocto end up going one
of them. That's said both in the gen they cannot
afford a private attorney, want to get the public defender
that will appoint alternative defense counsel for the other one.
And yeah, I mean they got a lot of things
that the investigators need to look at and investigate. I mean,

(01:07:17):
this is one crazy case.

Speaker 1 (01:07:19):
It sounds to me like though, to be honest, you
said that, man, I don't think with his record and
with the credibility issues, I don't think he's getting out
of this.

Speaker 28 (01:07:32):
It would require Yeah, I mean there's a lot of issues.

Speaker 1 (01:07:35):
It would require a miracle and a blind judge.

Speaker 29 (01:07:39):
Hey Joe, if they could, if they could find the
AD that they responded to, wouldn't that at least get
him off the solar vehicle?

Speaker 6 (01:07:48):
If it's if he sees an AD and.

Speaker 29 (01:07:49):
Says, you know, Cadillac blah blah blahf of sale and
the guy was the one who was selling it, wouldn't
that obviate his sole vehicle charge?

Speaker 4 (01:08:00):
Doc, the DA or the judge would have to acknowledge him.
These people met up with someone that didn't have the
actual car they wanted to buy and took a five
hour trip while getting drunk with them.

Speaker 1 (01:08:16):
Go with a sure thing Denver's Best Roofer Excel roofing
dot com. You don't pay a cent until you're contents.
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies. Find out Now three O three seven to
seven to one help. You'll think you're his only customer

(01:08:38):
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three three
nine two zero sixteen twenty two. Hey Rose, your turn?
What's going on? Rose? What's going on? Rose?

Speaker 16 (01:08:54):
Oh?

Speaker 30 (01:08:55):
I obviously was branded as a criminal actually not being
my daughter due to a decision I had allegedly named
for the safety of both her.

Speaker 12 (01:09:04):
And I.

Speaker 30 (01:09:06):
For the best I could to ensure that there would
be a comfort of knowing that I would be okay
with my daughter until her custodio.

Speaker 12 (01:09:18):
I don't know.

Speaker 7 (01:09:20):
Okay, what I'm hearing is this you kidnapped your daughter?
Does that mean that the father had custody?

Speaker 5 (01:09:28):
No, we were.

Speaker 30 (01:09:30):
We were both undergoing social services issues because I had
failed at UA that I had.

Speaker 12 (01:09:40):
A prescription for, and I had told her I was
going to.

Speaker 30 (01:09:44):
Fail for and she took it upon herself to continue
to open the case.

Speaker 1 (01:09:50):
Okay, and how did you end up? Here's here's the
more important question. How did you end up in the
system to begin with?

Speaker 30 (01:09:58):
That's why Okay, how I ended up in the system
to begin with us because I was harassed by the
Rappo County share or no, it was actually Greenwood Village.

Speaker 9 (01:10:08):
I was waiting.

Speaker 30 (01:10:11):
For her father at his workplace when he was working
at the hotels to come out for lunch, and so we.

Speaker 27 (01:10:19):
Could get a room.

Speaker 1 (01:10:21):
That way, I.

Speaker 30 (01:10:22):
Could you know, watch the baby while.

Speaker 12 (01:10:25):
He could work.

Speaker 1 (01:10:28):
Because okay, but how did that turn in? How did
that turn in? Rose? Meeting your husband at work or
your boyfriend at work and getting a room does not
get people arrested? What got you into trouble? Hold on,
we'll have to come back to this mark. Oh, you're
gonna love it. I'm Tom Martine three zero three seven

(01:10:49):
one three talk give us a call. We also have
Chris with us from discount bath dot com to tell
us about baths. Somebody wants to know about urinals And
by the way I did research, there are sting free toilets,
really mechanical. Go with a sure thing Denver's Best roofer
Excel roofing dot com. You don't pay a cent until
you're content. Time for an insurance check up free no

(01:11:15):
obligation comparison call Compass Insurance paying too much your coverage
at dozens of insurance companies. Find out now three oh
three seven to seven to one help. You'll think you're
his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two.

Speaker 21 (01:11:38):
Ripped news you don't have.

Speaker 2 (01:11:46):
Come runs fast as cam Shooter's gonna help.

Speaker 17 (01:11:51):
Come.

Speaker 3 (01:11:52):
Man, this is the Troubleshooter Show. No Tom Martinez, Welcome
my friends to the only show of it.

Speaker 4 (01:12:00):
We're here to solve problems, answer questions. We're here to
go after the bad guys, educate you, make your day
just a little bit better, to the tune of over
three hundred million dollars so far in cash, merchandise, exchanges, refunds.
We got a couple deputies deputy d deputy doc sitting
to my right. We've got a great guest in studio,

(01:12:21):
Chris Console. He owns discount bath dot Com. Imagine that
a contractor that actually has the balls to put the
word discount in their name. Chris, I love every bit
of that. I'm not kidding. And you guys have been
out to our house. Suzanna and I I love what
you do. I love the ideas your people give. I

(01:12:42):
love the fact that you can get a shower remodeled
for less than what ten grand.

Speaker 5 (01:12:46):
You guys still do that. Yeah, that's correct, you know, Steven,
My business partner keeps pushing me to put it on
the air. But if you're not getting a bid from us,
you're paying too much for a shower.

Speaker 4 (01:12:57):
You're definitely paying too much for a shower. I say
this any on our referral list. You're crazy not to
at least get a bid from them. Call them out.
There's no cost to it. And here's the other thing
you'll learn about discount bath. These designers that come out
for free can look at it. In our situation, we
had a separate tub in shower. They're like, hey, if
you don't use the tub, which we don't at all,
you can get rid of that and expand the closet

(01:13:19):
or expand anything. You can do whatever you want with it.
And then just the different things you can do with
the shower is crazy. You got wall systems, you've got
everything you can imagine.

Speaker 5 (01:13:30):
Yeah, we do it all. We do a crylic, we
do a crushed stone, we do ceramic panels. We do
tile complete bathroom models.

Speaker 4 (01:13:38):
How about if someone wants one of those walk in tubs,
do you guys do those?

Speaker 5 (01:13:42):
We will do them. I'm not a huge fan, but
in some cases they're the right thing.

Speaker 4 (01:13:46):
Well, in some cases there's nothing, but we sold one
to We had one lady Bentley Bath sold her one
years ago and she called up to show this is
no joke, and she said this, I sold me a
tub and I can't use it.

Speaker 5 (01:13:57):
It's absolutely worthless. And it was a Medicaid deal.

Speaker 4 (01:14:01):
So really, our tax dollars, my tax dollars, yours, everybody
paid for it. So I go out to her house
and sure enough, she couldn't use it at all. Can
you guess why?

Speaker 5 (01:14:10):
Water tank wasn't big enough?

Speaker 4 (01:14:11):
No, her ass was too big. She was legitimately about
four hundred pounds.

Speaker 1 (01:14:16):
Wow.

Speaker 4 (01:14:17):
She could not fit through the door. She honest to God,
could not fit through it. And Bentley himself was out
there and met this lady in her house, she had
one of those recliners that she usually sat in that
was twice as big as any recliner. She wasn't a
little overweight, she was like serious five hundred pounds obese.
And it was remarkable that this jerk sold her something

(01:14:40):
she couldn't use. We ended up getting her a hotel
room literally just so she could shower because of this
Bentley bath. But I digress, all right, three three seven, one,
three eight two five five. Hey, any question she got
for Chris discount bath?

Speaker 5 (01:14:54):
Please?

Speaker 4 (01:14:55):
We did have one. We had a text question Pete
and Rose. I'm gonna go to there real quick. We
have one line open three zero three Martino, you have
a bad contractor bad landlord, something going on in your life.
And by the way, we dropped those last two. Listen,
anybody can call with problems, and we love taking problems.

Speaker 5 (01:15:13):
But that that daughter.

Speaker 4 (01:15:15):
In law or soon to be a daughter in law
and mother, they have a lot of issues going on.
The guy's criminal past is unbelievable. Joela's era looked it up.
This was not their first rodeo. I feel bad for
him if they're innocent. But after listening to this story,
I didn't chime in today because I listened to it
all day yesterday. Dragon. You heard yesterday with him, right, Yeah,

(01:15:35):
we were hearing you missed today. I just kind of
sat back and Tom started from zero and it was
the same insane story. But we also found Deputy D
found an article. How long ago was that, Deputy D?
This was about three years ago or so?

Speaker 5 (01:15:51):
Three years ago.

Speaker 4 (01:15:52):
Guys in a stolen car. Uh, he gets he hits
somebody bodily injury this and he it up in jail
for quite a long time. It sounded like the same
thing going on now and here we are again, and
there's just not much to it. It's kind of hard
to listen to, isn't it.

Speaker 14 (01:16:10):
Yeah, it was really hard to listen, and you know,
it wasn't an easy read. The article also kind of
delved into his criminal past. Also, there were some assaults.

Speaker 4 (01:16:17):
An abuser if you will or not, there was.

Speaker 14 (01:16:20):
Well, I guess the lady in that in that instance,
the lady in the car who was injured.

Speaker 5 (01:16:24):
She also had a restraining order against him.

Speaker 14 (01:16:27):
Really yeah, if I remember the article correctly, but he
also had some assaults.

Speaker 4 (01:16:31):
I got to listen, and that's got a problematic life.
I feel bad for that mother. You know, it's her kid.
It's always going to be her kid. He's in his thirties,
it look like at least back when that happened, so
probably coming up on forty. But hopefully she's still listening.
You know, at some point you probably are going to
have to let him deal with what he's got to
deal with, continuing to attempt to bail him out. It

(01:16:51):
doesn't look like that's happening this time, but maybe this
will be his wake up call. How many times, Chris,
Doc Dmitri and how many times have you woken up
to your second or third DUI with bodily injury and
have hurt somebody else? I mean, I never have zero,
I'm with none. I'm gonna go with none too, yeah zero.

Speaker 1 (01:17:13):
Yeah.

Speaker 4 (01:17:13):
So it's just like, how does this happen to one
person so many times? There's something wrong? I think there's
a lot of drugs involved. I really do. I mean,
I could be wrong there, but it's gonna there's not
much we can do. We're not set up for this.

Speaker 29 (01:17:27):
At first, I thought, how they have money to buy
booze but not guess?

Speaker 4 (01:17:31):
Yeah, yesterday at one point they said they didn't have
twenty bucks to buy Guess. But I think what they
were saying, Doc was they didn't want to give this
other guy the twenty bucks. But yeah, but you're right,
they have bottles of booze or walking around, they crash
a car, No one's.

Speaker 5 (01:17:48):
I totally digressed and Mark, it was someone else's car.

Speaker 14 (01:17:51):
That's the only thing that should not be overlooked.

Speaker 5 (01:17:53):
What about the victim who lost the car.

Speaker 1 (01:17:55):
To these people?

Speaker 14 (01:17:56):
Yeah, you know that that person might not have the
kind of insurance that replace the car, the pain, that
person might have to go to work, Yeah, they might not.

Speaker 4 (01:18:04):
Well, of course, and people don't think about that. Yeah
when Yeah, that's a whole nother case. Now there's a
couple of things going on here, Rose. I want to
get Jola's Era back on to talk. Here's what I know.
I'm gonna pull you up real quick, but until I
get our attorney up, I really just want to ask
you a couple questions. One, you basically got arrested and

(01:18:27):
triggered an Amber alert. Is that correct for kidnapping.

Speaker 5 (01:18:36):
Rose?

Speaker 4 (01:18:38):
I'm not sure if we still have her. Was she
calling from the can? Do we know that? Kelly, see
if you can get her back up. But I really
want Jola's Ara on for that.

Speaker 31 (01:18:47):
Actually had to be in meetings. But he told me
exactly what the defensive kidnapping is.

Speaker 4 (01:18:51):
And yeah, but I want to know is he going
to be out later, text him again to see if
we can get him up, and see if Rose if
we can get her back up, so I can at
least get some basic questions in. But man, if she
got accused of kidnapping, you know how hard it is
to get an Amber alert triggered. It's not easy. I
mean they really kept that very hard to do, so

(01:19:12):
people don't abuse it an Amber alert. De you're looking
at me like you're a little puzzled. They're extremely hard. Generally,
if it's like, well, if they think it's a runaway
by any means, it's not going to happen. And if
they think it's not a stranger in other words, they
think an upset husband or an upset wife or something
along those lines, they generally won't trigger it unless they

(01:19:35):
think the kids in imminent danger. I mean, it's very
hard to trigger an Amber alert. So I'd be very
curious what happened there, Pete, what's going on with you?
Then we're going to go to Thuck from yesterday and
Brian Burns, Hey Pete, what's going on with this home insurance?

Speaker 16 (01:19:52):
Hey Pete?

Speaker 18 (01:19:53):
Hey man, it's be a little easier than your previous cost.

Speaker 4 (01:19:56):
Oh man, there was nothing like that. One brother, I
lived through that to in my head still hurts.

Speaker 16 (01:20:02):
Yeah.

Speaker 1 (01:20:02):
Hey, my daughter.

Speaker 18 (01:20:05):
Woke up this morning sounded like somebody was trying to
saw through her roof. But it turns out it was
her next door neighbor trying to pull his trampoline out
of her roof.

Speaker 4 (01:20:17):
Oh my god, wait a minute, the wind picked up.
Did you guys have a bad storm? How did it
get on her roof?

Speaker 18 (01:20:25):
I don't know. I'm down south and she's up north,
so she's in Commerce City. But yeah, picked up his
trampoline and it impaled her roof.

Speaker 5 (01:20:33):
How bad's the roof?

Speaker 19 (01:20:36):
Uh?

Speaker 18 (01:20:36):
It's just one pole came through there. It looks like
the hole's probably about six inches to a foot. But
it comes all the way through the closet.

Speaker 1 (01:20:46):
Oh my gosh, all the way through the So not only.

Speaker 4 (01:20:48):
Did it go through the drywall, went through the decking,
the sheathing, and went through the shingles. That could be
a lot of damage, man, I mean, what is the
question here? The first thing I would do is ask
the homeowner what's going on? But even more I mean
the neighbor. But even more importantly, in fact, you know
what I've got This expert on for a different call.
But Brian, you just heard that I would personally try

(01:21:12):
to get the neighbor to give up their insurance. But
I'm not even sure you'd have to do that. She
could probably just you know, turn it right over to
hers and then let the two insurance companies figure it out.

Speaker 1 (01:21:24):
Would not be easy.

Speaker 13 (01:21:26):
That's exactly what I would do. I would have I
would turn it in my own insurance and let them
battle it it out, because there's going to have to
be you know, the liability portion is where it's going
to come into play for the neighbor.

Speaker 4 (01:21:36):
Now do you think, Brian, that truly would be think
kind of understand where I'm coming from. Then tell me
if you think I'm wrong to me, that's still an
act of God. In other words, if it picked up
an umbrella from Highland's ranch and blew it into Parker, Colorado,
and the umbrella came through my roof, and yet somehow

(01:21:57):
it had an address and phone number on it, so
I knew where it came from. And you know that
doesn't mean they have any liability.

Speaker 1 (01:22:05):
No.

Speaker 13 (01:22:06):
So here's here's where the distinction is is it has
to be a negligence type of a situation. So you're
right in your situation of an umbrella gets picked up,
I guess you would go back and say, had this
person been warned continually to stop putting the umbrella out
it got weighted down, They've been warned about this, Yeah,
you know, so that that would take on a different

(01:22:28):
uh you know of situation.

Speaker 4 (01:22:31):
But Brian, this is a trampoline. I have literally seen
a trampoline picked up by a horrible storm in Castle
Rock years ago and dumped. I mean, I don't know
how anybody would ever know that's going to happen without
like hurricane force wing winds or tornado forced.

Speaker 13 (01:22:48):
Well, you're you are for sure supposed to have it
staked down. I mean it needs to be a trampoline
needs to be staked down, because that does happen. I
see that, got it. It's not that uncommon. But if
if it's staked down, it makes it much more difficult
for that to occur. And then again that's liability to
come to play. If this is just a trampoline that
wasn't staked down, there could be some liability there because

(01:23:10):
if even tells you on the instructions for those things
to stake them down.

Speaker 4 (01:23:14):
That's interesting. I never thought of that. In even worse
than that, our kids had a trampoline forever and I
never staked it down. I mean literally, they had one
for probably ten or fifteen years till we basically gave
it away and we never staked it down. Nor did
the wind ever, you know, pick ours up and blow
It's that's kind of crazy. I never would have thought

(01:23:34):
of that, Brian. So you're saying there could be some negligence.

Speaker 13 (01:23:39):
Yeah, yeah, for sure. We have a trampoline in our backyard,
and yeah, whenever I was installing it, sure enough, one
of the first you know, at the very end of
completing the construction portion of it, it tells you to
stake that down into the ground. Because as a matter
of fact, my brother lives up in Deer Creek Canyon.

(01:24:00):
His trampling was staked down and the wind still took it. Yeah,
business steaks up and it's flew over to a neighbor's
property and landed over there. Didn't hurt anybody, but it's scary.
Those things can take.

Speaker 4 (01:24:12):
Off, Yeah they can. Hey, Pete, here's some good news.

Speaker 5 (01:24:15):
Though.

Speaker 4 (01:24:16):
Even if she does turn it in, I assume she
has homeowners insurance, right.

Speaker 13 (01:24:20):
Yes she does.

Speaker 4 (01:24:21):
Yeah, so even if she does turn it in, if
she at least lives in Colorado and probably most states,
her rates are not going to be affected.

Speaker 13 (01:24:32):
They will be liability. Is it surchargeable claim?

Speaker 19 (01:24:35):
No?

Speaker 4 (01:24:35):
No, no, I'm saying no, no, no. Her house is
the one that got impaled by it. The neighbor gotcha. Yeah,
so I mean she if she turns it into her
own insurance, Brian and this guy did not have a
steak down then and ultimately they end up paying for
it or his insurance or her insurance. This wouldn't affect
his daughter's rates at all. Even though she put it

(01:24:57):
in on her coverage.

Speaker 13 (01:25:00):
It will show up, So I don't want to give
a false illusion. It will show up on there, okay,
but then it should show a subrogation. And if not,
what you what like if they came to me for quotes.
Let's say if it was just some random person and
this had happened to them and they told me the story,
I would say, get a letter of experience from your
insurance showing what happened, and then you bring it to

(01:25:21):
underwriting and say, listen, this is not a chargeable claim.
Because it wasn't really hers, but it will show up.
It will show up as a claim on her side.

Speaker 4 (01:25:29):
So can that affect the rates? So let's say it
does show up, it can if.

Speaker 13 (01:25:33):
You don't again, you have to be able to provide
documentation to kind of explain it away.

Speaker 4 (01:25:38):
Well okay, but Brian, I'm just getting a little confused here.

Speaker 5 (01:25:41):
So if if.

Speaker 4 (01:25:43):
No one knew where the trampoline, or let's take something else,
like an umbrella, like in a bad storm and umbrella
and pails the roof. So if we have no idea
who it is, you're going to turn it into your
own insurance and there is no one for them.

Speaker 5 (01:25:57):
To go after. What happens?

Speaker 4 (01:25:59):
That the chargeable That's incredible, that's incredible.

Speaker 13 (01:26:05):
Yeah, it's just another claim. It would definitely be a
chargeable claim.

Speaker 4 (01:26:08):
Well, you're in the car, but with the car is
you have educated me multiple times if an umbrella went
through my car or a deer ran into my car
and I turned it in, they can't raise my rates.

Speaker 16 (01:26:23):
That's right, that's nuts.

Speaker 13 (01:26:25):
Yeah, auto insurance comprehensive claims in Colorado are not surchargeable.

Speaker 4 (01:26:30):
Yeah, they could they do that on homeowners then.

Speaker 13 (01:26:34):
Yeah, it doesn't happen on home. I would love it.
That'd be great, but that's not not how it worked.

Speaker 4 (01:26:39):
That's nuts, Pete. You got any more questions for him?

Speaker 18 (01:26:43):
No, I was just going to tell you so. In
addition to the roof damage and the drywall inside, also
he fence was damaged because it rolled through that too.
So just file it all together with her own insurance.

Speaker 13 (01:26:53):
Okay, go ahead, bro, It would be my best advice
for you, just from the situation we just said. I'm
don't want to be talking out of both sides of
my house. My mouth.

Speaker 5 (01:27:03):
Have the neighbor. If the neighbor's willing to play ball.

Speaker 18 (01:27:07):
Yeah, okay, exactly what she was going to try. Yeah,
she's already. Like I said, she met him at four
point thirty this morning as.

Speaker 16 (01:27:15):
He was trying to pull it out of her roof.

Speaker 11 (01:27:18):
I like that news about it.

Speaker 4 (01:27:20):
Yeah, it's kind of weird. He was up on the
roof and didn't even mention it to her.

Speaker 16 (01:27:25):
That was yeah, that was her.

Speaker 18 (01:27:28):
That could have turned ugly real quick.

Speaker 4 (01:27:30):
You know what I would do. I would uh, I
do exactly what Brian just said. Go talk to him,
say hey, would you call your insurance company, and let's
get this figured out. If he doesn't, then you got
to turn it into hers and then hopefully her insurance
company attempts to subrogate and it goes through, and basically,
you know, clears her.

Speaker 5 (01:27:49):
If you will.

Speaker 4 (01:27:50):
Yeah, okay, all right, hey man, I appreciate it.

Speaker 1 (01:27:53):
Hey.

Speaker 4 (01:27:53):
By the way, Brian Burns Compass Insurance quote Compass dot com.
I don't care what kind of insurance you're looking for.
These guys shop anywhere from ten to thirty different companies.
I don't care if it's workman's comp it could be
auto insurance, home insurance, any form of business insurance, anything
out there. These guys do and they're going to find

(01:28:14):
you the best rates and more importantly, they're gonna make.

Speaker 5 (01:28:17):
Sure you're covered.

Speaker 1 (01:28:18):
Brian.

Speaker 4 (01:28:18):
I appreciate you coming on as always, you guy.

Speaker 13 (01:28:21):
I think I'm staying on here for uh.

Speaker 4 (01:28:23):
Oh you are for fuk oh. By the way, did
you get to look at that?

Speaker 1 (01:28:27):
Did you?

Speaker 4 (01:28:27):
I'm going to recap after this break. Did you look
at it?

Speaker 13 (01:28:32):
I did, and I've been talking with her so we
can kind of fill you in where we're at.

Speaker 4 (01:28:35):
Awesome, Hold on, this one's gonna be good. Everybody, hold tight.

Speaker 1 (01:28:43):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only

(01:29:04):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance. Three
oh three nine two zero sixteen twenty two.

Speaker 4 (01:29:15):
All right, three oh three seven one three A two
five five. We've got two lines open. I'd love to
hear from you. Uh three oh three Martino. By the way,
as you know, that number works on or off the air.
And if you're listening to this on podcasts one of
the tens of thousands that listens by podcast every month,
please spread that number around if someone needs help. We

(01:29:37):
have helped a lot of people in Georgia lately. Uh
don't ask me why, but it's turned out that way.
But three zero three Martino, and then help HLP a
trouble shooter dot com. Sometimes we'll even get back to
you really quick. Now foot called in yesterday. This one
is crazy. I'm gonna recap it quick. But Brian Burns,
the owner of Compass Insurance, one of our angels when

(01:29:58):
it comes to insurances. It's kind of been working behind
the scenes. But in a nutshell, Fuke reached out to
American Family for commercial insurance on a building. After she
reaches out to him, about ten days later, they call
her back and they take payment for a full year
of coverage on this commercial building, somewhere around thirty three

(01:30:20):
hundred dollars. I saw the receipt myself. Thirty plus days
go by, so now we're like forty five days after
she has talked with them. She canceled her other coverage
on the building. A different insurance company canceled it. Then
there was a hailstorm, and Thuke, I do forget this.
Why did you think you had hail damage? Did you

(01:30:44):
see a neighbor or did someone think you ad hail damage?
How did that happen?

Speaker 27 (01:30:50):
Uh?

Speaker 15 (01:30:50):
Hi, Yes, I was there on the hail day, so
I saw it happened.

Speaker 5 (01:30:57):
I got it.

Speaker 15 (01:30:57):
But yeah, but that and you know, I saw it,
but I was working. So the next day, so the
guy was one of my customer and he's.

Speaker 1 (01:31:08):
Also a roofer guy.

Speaker 4 (01:31:10):
So the roofer who's also a customer, went up and
checked it out and saw the roof damage. Yes, okay,
then this I got you hold on. Then she knows
she has damage. A rufer looked at it. She calls
up American Family, not the agent. She calls up American
Family's claim number, talks to him. They give her a

(01:31:33):
claim number or we thought was a claim number, and
said someone will be getting back with you. Then that
evening that happened during the day. That evening, she gets
a call from the agent who, by the way, I
guess as part of the Vietnamese community and that he's
kind of like the go to in the community, right Thuke,
in order to get insurance, or at least.

Speaker 5 (01:31:54):
You thought so.

Speaker 15 (01:31:57):
Yes, he called in and saying my inshown was a yes.

Speaker 4 (01:32:01):
So he calls, now listen to this. Forty five days
goes by. Since she made a payment in full, she
canceled her other coverage, which she had until what she
thought was new coverage by American Family. Forty five days
then this all happens. They still haven't refunded her the money.
In other words, they took her payment, then they claim

(01:32:23):
they never gave her insurance. So Brian Burns looked into
this for us over at Compass. He has helped us
out with calls like this, not necessarily just like this one,
for years. When I called yesterday, Brian, I couldn't imagine
in a million years why American family, or more in
particular the agent wouldn't be held accountable for this screw

(01:32:46):
up and have to pay for it. But what did
you find out?

Speaker 13 (01:32:49):
So I get and I've been talking with the a
few times. We've already been discussing this. But I called
a contact that I have over an American family, not
an agent, but just someone that works in the corporate area,
and so just ask them if they can look into it.
And they looked based off of the policy number, an

(01:33:11):
account number that I was able to get off of
that application, and they concurred, there's no policy that exists.
And I said, well, here's the problem. I went through
it all. She made a payment on this, and so
I have them. I lodged a complaint with American Family
so that they can look at it. But then I
asked Duke, and she already has she has you know,

(01:33:33):
escalated this through the Division of Insurance. There's a complaint
out the Division of Insurance as well. That case this
could be that could be the nails in the coffin
for American family on that one, because I think this
is one of those few occasions where there's some teeth
to this. Now, I will tell you after talking to her,
she does not own this building. So it's kind of

(01:33:55):
a strange least setup that the landlord is requiring Duke
to ensure his building.

Speaker 4 (01:34:02):
Which is even worse now because now if she would
have to come out of pocket over.

Speaker 13 (01:34:07):
This right, if there's truly dammage. Here's the thing I
told her my recommendation as we're waiting for the Division
of Insurance and then this complaint to ask Lade. What
I recommended to Thuke was that she call someone on
your referral list. I said, maybe Excel Roofing, whoever you
guys would recommend, and have them look at this roof,

(01:34:28):
because I don't even know what this roof is, how
damaged it is. You know, this is somebody that's a
client of hers, but that was just there and said, hey,
you want me to get up on the roof and.

Speaker 4 (01:34:38):
Look what excuse could an agent have forget about the
company now for taking payment and then forty plus days later,
never refunding, never communicating anything to her until there's a
hailstorm in a claim, then saying, hey, you don't have
any coverage. What excuse could they possibly get that the

(01:35:00):
insurance folks would buy here?

Speaker 13 (01:35:04):
You know how I always am trying to look at
the other side of things. This one's really hard because
I mean it is pretty clear cut to me. She
has a receipt with an account number and a policy
number that now once she makes a claim is saying
it's not issued. It looks very bad for the agent
to be d Kelly.

Speaker 4 (01:35:23):
We reached out to this agent yesterday and you told
me this guy was going to come on the air
and tell us all about it.

Speaker 31 (01:35:30):
So basically he was on his way, like literally going out,
and so I said, is it good if I call
you tomorrow morning and I can get you and the
customer on And he said, yes, that would be fine,
give me a call tomorrow.

Speaker 4 (01:35:44):
What happened?

Speaker 31 (01:35:44):
So I called three times this morning and it only
rulled over to the eight hundred number.

Speaker 4 (01:35:50):
Wait a minute, this is a piller. Wait a second Kelly.
This is a pillar of the community, the Vietnamese community.
This man is a pillar.

Speaker 31 (01:35:59):
So I find got through to them to their receptionist.

Speaker 1 (01:36:03):
She put me through.

Speaker 31 (01:36:03):
I left him a message, but ask Duke what he
what he did like for his assistant.

Speaker 4 (01:36:10):
Hold on, I want to hear this. We got to
take this break, but we're going to hear so. In
other words, they reached out to Thuke and told them something.

Speaker 5 (01:36:17):
He spoke with his assistance. I can't wait to hear this.

Speaker 4 (01:36:21):
You know what, maybe we need to light up this
pillar of the community.

Speaker 1 (01:36:30):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.

Speaker 21 (01:36:38):
Top of it.

Speaker 1 (01:36:39):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 4 (01:37:01):
All right three three seven one three eight two five five.
You've been ripped off or taken advantage of we got
some lines open. Three oh three Martino. I want to
hop though, right back to hey, uh, Brian Burns. Compassed Insurance,
when you talk to them over an American family on
her behalf, I mean, what did they think of the
situation that one of their agents literally had her money

(01:37:23):
and no one refunded her for that many days? Did
they just basically have no comment?

Speaker 13 (01:37:29):
It was pretty yeah.

Speaker 4 (01:37:31):
I mean did they seem even some reaction.

Speaker 13 (01:37:33):
That they were very they were thinking it was very confusing,
But they did not throw their agent under the bus,
of course they I didn't really get a whole lot
more out of them other than that they're going to
escalate it and put a complaint in to see if
they can get more information. But I really think the
division of Insurance is going to have the bigger you

(01:37:55):
know response. Uh, but they're going to have to to
relay some kind of answer to them, and I don't
know how they're going to do that.

Speaker 4 (01:38:02):
And this is and this is what Air is an
omissioner for. I mean, this is why Compass, you guys
have ow any insurance and why whoever this agent is
is supposed to have it. I would assume he's got to.

Speaker 13 (01:38:14):
Oh, they have to have it, that Farmers will require it.
It's going to be through Farmers. As a matter of fact,
I'm sorry, American family.

Speaker 4 (01:38:20):
American family. Let me ask you about payments real quick.

Speaker 5 (01:38:24):
If it is a.

Speaker 4 (01:38:26):
Someone like you that shops twenty thirty different companies, you
work with numerous companies, you take numerous payments. In fact,
usually when I pay you for our auto and stuff,
I have you guys have my credit card number on
you just run it for the year or whatever.

Speaker 5 (01:38:40):
How does that work? Though?

Speaker 4 (01:38:42):
If I'm paying my homeowners like I do yearly through
you do I do?

Speaker 5 (01:38:47):
You take it?

Speaker 4 (01:38:48):
Then it goes into your bank account, then it goes
over to you know whoever American family in this case,
how does that work?

Speaker 5 (01:38:56):
And does it work the same way with the captive agent?

Speaker 13 (01:39:00):
Yeah, so it's different with the captive agent. For us,
we do have set up with some carriers what's called
an agency sweep where we could say we took your
payment and then they would sweep it out of that account.
It's a separate account that you don't commingle your own
funds in. Obviously, we very rarely use that only if
someone is in a pension just can't you know, doesn't

(01:39:22):
have a credit card or something. But usually what we
do is any kind of payment someone makes, we'll do
it directly into the carrier that we're working with.

Speaker 4 (01:39:30):
So sude, we assume that American family had this money,
not the agent.

Speaker 13 (01:39:36):
Well, yeah, with the captive, it's a little different. It's
they have a sweep account. So you have an account
basically that you take payments and then the company pulls
it out of that account. It doesn't based off of
what I see, I don't know. It's confusing because he
took a payment, but there's an actual billing account number.

(01:39:57):
It seems like it would be directly with American.

Speaker 4 (01:40:01):
Well it talked about confusing. No one let her know.
Now hold on one second, though, Kelly, you reached out
to this guy, what was his name, This agent.

Speaker 1 (01:40:09):
John Vu?

Speaker 4 (01:40:11):
So John Vu, who apparently is a pillar of the
Vietnamese community, said he'd come on air today and explain everything.
Today he's gone, he went, he went dark. So after
yesterday though, he had his assistant call food.

Speaker 1 (01:40:27):
Well, I'm not sure you gonna have to.

Speaker 5 (01:40:30):
Who called you yesterday?

Speaker 29 (01:40:34):
Hi?

Speaker 1 (01:40:34):
Hi?

Speaker 5 (01:40:34):
Who called you?

Speaker 1 (01:40:37):
So?

Speaker 15 (01:40:38):
I call his agent. I called his agent and asked
her to you talk to him or something, because I
asked her to give me all the paperwork. Yeah that
I've been up or signed all the copy give it
back to me. And she say, when she gets back
to the office, he told her to give it everything

(01:40:58):
back to him and he wouldn't let her give anything
to me.

Speaker 4 (01:41:02):
Wait a minute, So you asked for all the paperwork
and she was ready to give it to you. She
got it all together. And this is his assistant, his secretary.

Speaker 1 (01:41:12):
Who is this?

Speaker 15 (01:41:14):
So yeah, I can say she is his assistant, okay,
but hold on.

Speaker 1 (01:41:20):
Hold on.

Speaker 4 (01:41:21):
So it's his assistant, someone that works for him right
at the agency. So she gets everything together and you
were going to go pick it up.

Speaker 15 (01:41:31):
So I'm from from at first. She all the papers
she brings for me to sigh and stuck. That's what
she brings it to me. That's why I asked her.
That is there the way that you can give me
all the paper that you gave me before?

Speaker 4 (01:41:46):
Yeah, because you lost them.

Speaker 15 (01:41:48):
Yeah, not literally, like they never give it to me.
They just bring it to me. But now I say,
I want all the paper works everything you bring to
me before.

Speaker 17 (01:41:56):
Just give it back to me.

Speaker 1 (01:41:57):
I need that and she was going to do that.

Speaker 15 (01:42:00):
Yeah, she say, U, lets you get back to the office.
But when she gets back to the office, he say
that like turn everything into him, and I would she
she cannot give anything to me, and then she took
back her assess or something to my powercith.

Speaker 4 (01:42:17):
This is insane. What do you guys think of this?
I mean, I honestly, I hate to even go like this.
I'm going to put her on hold. I don't know
if the guy was trying to keep the money in
the sweep account, why wouldn't he give her the information
about her stuff? Why would he keep the money for
forty days? I want his name and phone number of
that agency put up on this screen. We've got to

(01:42:39):
dive deep into this. I need listeners to help on this.
This guy told us yesterday he'd come on FUKE is
facing a lot of damage.

Speaker 5 (01:42:47):
And I'll tell you what.

Speaker 4 (01:42:49):
If I paid Compass or any insurance company forty five
days ago and they never told me I didn't have
a policy, I would be a hell bound.

Speaker 1 (01:43:05):
Go with a sure thing. Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content
than time for an insurance check up free no obligation.
In comparison, call Compass insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven to seven to one help. You'll think you're

(01:43:26):
his only customer when you choose Frank durand the real
estate man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two.

Speaker 4 (01:43:37):
All right, three oh three seven one three A two
five five. I'm just like so, uh, I don't know.
Sometimes people say I go over the top, but really
I don't care. You know, this guy's supposed to be, uh,
you know, the pillar of the community.

Speaker 3 (01:43:50):
Uh.

Speaker 4 (01:43:50):
He gains the trust of people. And I'm not saying
he did this, uh with any nefarious intent, but I
got to tell you, this whole thing stinks to highvan.

Speaker 5 (01:43:58):
It is the craziest story I ever heard.

Speaker 4 (01:44:00):
There is no one out there that has made an
insurance payment for a full year than forty five days
later or whatever the amount of time is later, way
over a month. All of a sudden, you turn into
claim over a hail storm and then find out you
don't have insurance. So in my opinion, this is my opinion,
John Vu, and I'm allowed to have it. I don't

(01:44:21):
know if you're up to scam in the community or
if this is a mistake, but when you tell us
yesterday you're gonna come on the air, then not only
do you ghost us today, you start ghosting your own customer,
who now is really in a bind. I suggest you
call FUK. The Board of Insurance already has the story.

(01:44:44):
American Family already has his story. Where's their money? John Vu?
Where's her money? Come on, face the music? Tell us
your side of the story. Why won't you you were
going to yesterday? You told Kelly, Kelly and Mike or
did he say he'd be on today?

Speaker 5 (01:45:02):
He did?

Speaker 4 (01:45:03):
John Vu, You're making this look really bad. How many
customers do you have that think they have insurance right
now that have none? If I personally was listening to
this and you were my agent, I don't care if
it was car insurance, commercial insurance like foods or homeowner's insurance,

(01:45:23):
I would be calling American Family right now and verifying
I had coverage. And I suggest everybody out there does that.
If you use John Voo hook We're gonna stay with
you through this. Who's a deputy on this, who's taking lead?
We'll figure that out and a lot more. We got
another hour. I'm gonna go take some blood pressure meds.

Speaker 1 (01:45:45):
Go with a sure thing Denver's best roofer Excelroofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven to
seven to one help. You'll think you're his only customer

(01:46:07):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two.

Speaker 21 (01:46:16):
Yeah, ripped up news need so you don't have run
in Just as fast as we can.

Speaker 2 (01:46:32):
Shooter is gonna help.

Speaker 21 (01:46:33):
Come man, This is.

Speaker 3 (01:46:36):
The Troubleshooter Show. No Tom Martinez, Welcome.

Speaker 4 (01:46:41):
Welcome to the only show of its kind. We're here
to solve problems, answer questions, take complaints. Frank Duran, the
real estate man, by the way, he was in yesterday.
I was talking to him last night and this is
important if you're buying or selling a house. People I
talk about I use, I mean, it just doesn't matter.
I use almost everybody I've talked about, And well I

(01:47:02):
haven't used Joela's era, thank god he's a criminal defense attorney.
But anyhow, even Chris console sitting next to me, they've
been to our house. Just great company. And we're going
to talk to him. But Frank, I was talking to
him last night when he was on yesterday. I made
the comment that Frank Duran sells more homes in one
month and most realtors selling a year. So I was

(01:47:24):
talking to him last night and I said, really, Frank,
in the last few months, what is your best month
twenty two transactions? You realize the average realatuor is like
maybe ten homes a year, maybe twelve.

Speaker 5 (01:47:35):
I forget the stats.

Speaker 4 (01:47:36):
Last time I looked, I want to say it was ten.
He did twenty two in a month, twenty two transactions
in a month, and he did him for more money.
In other words, he brought in more money than what
the average real chure brings over listing. So if he
listed for five hundred, he ends up getting five forty
four it or whatever the math is it's amazing. He
is the best realtor I've ever heard of. And I'm

(01:47:59):
telling you, if you want the best forget about the
rest and call Frank, go to Frank Durant Homes dot com.
Frank duran Homes dot com. Now I'm going to finish
up with Thuk. Hereuke, We've got three people helping you.
At this point. You called up the Insurance Commission, right
and you filed a complaint.

Speaker 15 (01:48:19):
Yes, I have our complain with e o IP and
she one of.

Speaker 32 (01:48:25):
The people who work fans I email me and say
they already contact American Family and they are waiting for
them to fight.

Speaker 4 (01:48:36):
So you have done that. But I'm also going to
have Dmitri, Deputy Dmitri holds your hand.

Speaker 5 (01:48:42):
Through that aspect of it.

Speaker 4 (01:48:43):
If you have questions, if they don't get back to you,
we will reach out to the same people you did,
and we generally have a little louder voice literally. And
then you have Brian Burns waiting to hear back from
Amfam Corporate because they opened a case. What I really
want done is that claim paid. Did you get new coverage?

(01:49:06):
By the way, did you get a quote from Brian
or are you working on that.

Speaker 15 (01:49:12):
Yeah, we're working on that right now with Brian and Jennifer.

Speaker 4 (01:49:16):
Excellent.

Speaker 6 (01:49:16):
Good.

Speaker 4 (01:49:16):
Let's just keep it that way because it's important to
get it covered. Now, I want to know your impression
to John Vu. He's Vietnamese and he seems to you know,
you used him because he's kind of part of the family,
if you will, a pillar of the community. I keep saying,
what do you think of him? Now? I mean, do
you do you think this was nefarious? Do you think

(01:49:37):
he just made a big mistake? What do you think?
And this is purely an opinion, given that you paid
him over forty five days ago, over three thousand, for
over a year of coverage, a year of coverage, and
now you find out over a month later you never
had coverage when you call American family to report a

(01:50:00):
claim because of hell damage. I find it remarkable that
he is either that inept or that it's not nefarious.
But that's my opinion. I am curious what do you think?

Speaker 21 (01:50:12):
Uh?

Speaker 15 (01:50:13):
First of all, like I say, I want to support
the community too. He's in the Vietnamese community, and I
feel it's easier to communicate with the Vietnamese agent. Of course,
when something happened that they can help us.

Speaker 4 (01:50:28):
Well up until wait, wait, that's true. That's probably very true,
up until you put a claim in and find out
you don't have insurance. Because now he won't talk to you.

Speaker 8 (01:50:38):
Yeah.

Speaker 15 (01:50:39):
I'm really pissed and kind of stretch right now too,
because when he called and talked to.

Speaker 9 (01:50:46):
Me, I was like, like, like what in the world.

Speaker 15 (01:50:50):
Like he just like I should you got email between two,
so he just like, you're he shall never appic. We're
just going to give you a refun How can you
give me a reason?

Speaker 12 (01:51:01):
That's it?

Speaker 5 (01:51:01):
So because you.

Speaker 4 (01:51:02):
Can for people listening, she had other coverage, she had
other coverage. This guy said he could save you money, right,
so you went with him.

Speaker 15 (01:51:12):
Yeah, I put like my business, my building, my home,
and my call and I get him whole package. So
he making money too for sure?

Speaker 4 (01:51:21):
Wait up, yeah he's you know, she's he's covering the home,
the car, probably everything.

Speaker 14 (01:51:27):
Well have you checked to see those insurances effect?

Speaker 4 (01:51:30):
My god, Dmitri, Yeah, I didn't even think of that.
Fuk Are you sure you don't? Are you sure you
have coverage on anything using John Vu?

Speaker 15 (01:51:40):
Yeah, that's what me and Brian try to figure it out.
To get the lock into assess to see make sure
that all the car and home INSURAN is coverage.

Speaker 4 (01:51:50):
Oh my, I didn't even I never would have thought
to ask her if she had other coverage.

Speaker 14 (01:51:54):
So you still haven't been able to verify for sure
if your home and cars are covered. He's still waiting
to get confirmation.

Speaker 15 (01:52:01):
So what what that I knowed of? After this situation happened.
I called a like I say, I've been talking to
his assistant. I told her that you have to make
sure everything right. Can you check with me? So a
few days ago she say, the house and the car
everything good? And I see ESCO send me say that, okay,

(01:52:22):
you have covered from American. So I was so scared.
So I checked with her and she say everything good.

Speaker 4 (01:52:28):
I don't think I trust any I wouldn't trust anybody
in that office. I would call up American Family Direct,
whether it's the claim number or whatever, and say, hey,
I need some help. I got to find out if
I have coverage because I thought I had coverage through
you guys and found out I didn't, So can you
please verify? I would have that call, But listen, Dimitri's
going to be reaching out to you off the air

(01:52:51):
and just kind of holding your hand through this. I'm
hoping we notch up because it's a commercial roof. I'm
assuming the damage could easily be fifty thousand without blinking.
But whatever it is, I'm assuming we're going to put
another notch on our three hundred plus million dollars with
this one. Because I do not think what John Vu
did was write whatsoever. That's my opinion. I would love

(01:53:13):
for people out there that have insurance through John Vu
to call him, and I'm going to give his number
out right now, and please make sure I'm doing this
for his own behalf. Make sure you have coverage because,
as we found out through the caller, she thought she
had coverage, she paid in.

Speaker 1 (01:53:32):
Full for a year.

Speaker 4 (01:53:33):
Forty five days later, when she's got a hell claim,
she finds out she has no coverage. So if you
have used John VU, you better call up his office
at three oh three nine seven five nine nine nine
and make.

Speaker 5 (01:53:48):
Sure you have coverage.

Speaker 4 (01:53:49):
I do this not to harass him or anything, but
as a public service announcement. For goodness sake. There could
be drivers out there right now driving around with no insurance.
If they get hit or if their car gets stolen
or no liability insurance if they run into somebody or
god god knows, if they accidentally lose their house, or

(01:54:10):
if they had business coverage through John Vu an American Family,
you might not have any coverage. And I say that
because of this caller fuk. I say it because of her.
So please, if you use John Vu, call up, make
sure you have coverage, Make sure you have coverage three
oh three nine seven five nine nine nine nine John

(01:54:33):
Vu three oh three nine seven five nine nine nine nine.
And I say that only, and I mean it only
for people that have used them. I don't know what
I would do if I use John Vu. I probably
even if I verified coverage through American Family, I would
probably ask to switch agents. If what she is telling

(01:54:56):
me is true. And this is what happened, and I
have every reasonable based on everything she sent us, the
receipt from the credit card done over a month ago.
Everything a weird policy or a claim number kind of
thing on the receipt.

Speaker 5 (01:55:12):
It's just very bizarre.

Speaker 4 (01:55:13):
John Vu would not tell her there was no coverage
on that building until she put in a claim.

Speaker 1 (01:55:28):
Go with a sure thing Denver's Best Roofer Excel Roofing
dot com. You don't pay a cent until you're content
time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three o three seven
to seven to one help. You'll think you're his only

(01:55:50):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
three nine two zero sixteen twenty two.

Speaker 4 (01:56:10):
All right, three oh three seven one three eight two
five five three oh three Martina, We're gonna stick on
that when I got to drop it or else, my
blood pressure is just gonna my heart's going to explode
through my chest. Then maintenance is going to be all
pissed a dragon because there's blood everywhere. It's not gonna
be a good thing. So I'm gonna take Dragon into
consideration at this point and stop talking about John Vuo.

(01:56:33):
But I promise we will continue to update everybody on that. Meanwhile, Alice,
what is going on with you?

Speaker 5 (01:56:41):
Alice?

Speaker 4 (01:56:41):
We do have a couple lines open three oh three
seven one three eight two five five Alice.

Speaker 6 (01:56:46):
What's up?

Speaker 27 (01:56:47):
Tom Martine? I am so glad to hear from you.
I contacted you maybe two months ago and you uh
referred me over to DOC, and DOC has been in
touch with me regarding.

Speaker 1 (01:56:58):
The uh.

Speaker 27 (01:57:01):
What you're call it a direct express?

Speaker 4 (01:57:03):
Do Doc explain the issue? Why did Alice call in
at first?

Speaker 6 (01:57:07):
Alice? Why don't you tell us why you called in?

Speaker 5 (01:57:09):
Yeah?

Speaker 27 (01:57:10):
Well because my brother, God bless him, he's he's not
really computer, you know, savvy.

Speaker 1 (01:57:16):
So, but what happened?

Speaker 27 (01:57:17):
Tom was back on March, the first week of March,
his his checking account was hacked by the by the
direct direct Express company, and my four three dollars has
been floating up to this day.

Speaker 4 (01:57:34):
This direct Express? Is that a subsidy? Is he like
on Section eight or food stamps or snap? Is that
what that is?

Speaker 27 (01:57:41):
No, it's an application for people who don't have checking accounts.
You set yourself up with this company and they give
them the permission to route your social Security money into paid.

Speaker 4 (01:57:54):
Right, Yeah, I got you? So what what ultimately happened?
Did you guys reach out to Social Security? Do they
know where the money went? I assumed social Security deposited
it as always, And then what happened? Did someone else
did he give the information out to somebody else.

Speaker 5 (01:58:12):
What happened?

Speaker 9 (01:58:13):
What happened to go He had to go to.

Speaker 27 (01:58:16):
Social Security office, get them to discontinue the ach deposit,
and they are mailing him checks.

Speaker 4 (01:58:24):
But Alice, why I'm asking when everything went wrong? I
assume for a long time he got his money each month.
Is that part correct? And then all of a sudden,
all of a sudden, all of a sudden, he doesn't
get his money. Why didn't he get his money?

Speaker 12 (01:58:40):
Was hacked?

Speaker 4 (01:58:41):
Okay, what do you mean by that? Though someone used
his debit card?

Speaker 27 (01:58:45):
Someone used his debit card? Or in March when this
thing started, it appeared when he called in to get
a balanced check, it appeared someone had tried to change
his address. Okay, at that moment, they put his address
back to where it's been for the last fifty years.

Speaker 5 (01:59:01):
Got it.

Speaker 27 (01:59:02):
And from that point on, Tom all hell broke Lou
a gentleman when this whole thing went down, A gentleman
by the name of Mike Cooper, claims to be a
member of the direct Express dispute came.

Speaker 5 (01:59:16):
Yeah.

Speaker 12 (01:59:17):
He called Michael.

Speaker 27 (01:59:18):
He said, Mike, I need you to immediately send me
a copy of your Social Security card back in front first.

Speaker 4 (01:59:25):
So in other words, this guy's scamming them one hundred percent.
The whole scam. The whole scam is he called somebody
that he thought was part of Direct Express, or they
called him knowing he was on Direct Express and just
Oki doped him.

Speaker 16 (01:59:40):
Yep, yep.

Speaker 17 (01:59:41):
And it's going on to this day in Ohio.

Speaker 5 (01:59:44):
They are still Yeah, it goes on everywhere. So where
are we at?

Speaker 1 (01:59:47):
Now?

Speaker 6 (01:59:48):
Here's the issue.

Speaker 29 (01:59:50):
They they got and talked to so as I told them,
they're now getting their checks sent to a paper check.
Got it, so the but still they scanned them out
of forty three hundred dollars.

Speaker 4 (02:00:04):
Forty three hundred or four hundred. So how many months
was that?

Speaker 27 (02:00:10):
That was back in March and it's been ongoing ever since.
But the point was, let me tell you this, Tom,
the initial scam was four thousand, three hundred and thirty
three dollars. Okay, that's what.

Speaker 4 (02:00:22):
I want, Doc, and you to listen to what I say,
and then I want your opinion on it. So okay,
if I don't care if it's Social Security money, I
don't care what it is. But if I have a
debit card attached to a bank account, and Dimitri calls
me and tells me he works with Microsoft and my
computer was hacked and he can fix it over the

(02:00:42):
phone for five hundred dollars. And I give him that
credit card number and sure enough he unfrees my computer
and everything's done.

Speaker 6 (02:00:52):
Now.

Speaker 4 (02:00:53):
If I allowed that transaction, if I allowed that information
to get out, whose fault? Who's fault is that? I'm
just curious what you guys think on this doc. You
do this for AARP as well, is for helping us
here on the show, But really, when someone is this
social securities problem? Is this Alice's brother's problem? We know

(02:01:15):
one thing for sure, the scammer is at fault, but
who makes up the money if the scammer doesn't show up?

Speaker 6 (02:01:21):
We think it's someone from Direct Express.

Speaker 4 (02:01:24):
You think someone working literally a Direct Express is behind this, don't.

Speaker 1 (02:01:29):
You agree, Alice?

Speaker 27 (02:01:30):
Absolutely?

Speaker 4 (02:01:31):
Do you have their phone number?

Speaker 27 (02:01:34):
They have one phone number and it takes you two
to three hours to get in.

Speaker 4 (02:01:39):
I think that sounds like a real government agency or
a real bank. Quite frankly, but wait a minute, I'm
sorry else you, honestly, Doc, think somebody at Direct Express
because it is involved in this.

Speaker 29 (02:01:55):
It happened multiple times mark when money was it was
it forty dollars on one deposit. It was multiple times
where when he listened to this, Alis didn't tell you this.

Speaker 6 (02:02:09):
When he asked for a new card, the new card
was sent hacked.

Speaker 4 (02:02:14):
What does that mean it was sent hacked.

Speaker 27 (02:02:17):
Well, what he's saying is when they will when Michael
get into the system, someone will say, Okay, we're going
to send you a new card. They also have have
had have had a four dispute report each time that
discute report is sent to them, and they'll tell Michael,
I'm going to send you a new card. By the

(02:02:38):
time he get that card and you look at his
bank statement that they're sending to him, the money's on.

Speaker 4 (02:02:45):
You know, I'm just looking up the hierarchy of this company.
I mean to me, this is here's what it sounds
like to me, both of you. It sounds like if
someone stole my MX card. It would be like saying,
it's an insider at Amex that is literally taking my
money and charging my card. This is a massive size bank.

(02:03:08):
I'm not saying there's not any bad guys on it,
but I would assume there's a lot of railings on
this highway. But really typical person is not going to
be able to just scam money that works there. I
find that very highly unbelievable, or else we would have
this call every hour on the hour.

Speaker 6 (02:03:26):
Well, here's my point.

Speaker 29 (02:03:27):
I think to get to the bottom of it, take
Direct Express the small claim's card for forty dollars and
let them explain why the money isn't there.

Speaker 4 (02:03:38):
That's not a bad idea to drag him into court.
But I just can't imagine.

Speaker 1 (02:03:43):
Well, how come.

Speaker 29 (02:03:44):
When he gets a new card, before he gets the card,
the money's gone.

Speaker 1 (02:03:49):
I don't know.

Speaker 4 (02:03:50):
Maybe he's okay. I'll give you one idea. Maybe he's
got some habits he's not telling his sister about.

Speaker 16 (02:03:56):
No, no, I don't know.

Speaker 1 (02:04:00):
Not.

Speaker 30 (02:04:00):
That's not remote.

Speaker 27 (02:04:02):
That's not remote possible.

Speaker 4 (02:04:03):
All right, So that will so fair enough to me.
Tre just give me your blush.

Speaker 14 (02:04:09):
Well, look, Direct Express is owned by co America Bank,
I know, and call America Bank.

Speaker 1 (02:04:16):
Is a big, big, big deal.

Speaker 14 (02:04:18):
So they have security procedures presumably that are far in
excess of anything I can imagine. So I doubt it's
an insider. It's an insider thing over there. I think
somebody's just hacked into his account. They too, and I
don't think it could work for expressibly log into his
account a direct Express and how they.

Speaker 5 (02:04:36):
Did when the new card is being issued.

Speaker 4 (02:04:38):
How did it first happen, Alice? And here's what I
mean on that, like, did he talk to someone? Did
someone reach out to him for information? What was the
very first thing that happened.

Speaker 27 (02:04:50):
The first thing that happened when he tried to access
his balance was this gentleman by the name of Mike
Cooper who is in is still calling him, asking him
questions about what's he doing?

Speaker 1 (02:05:03):
YadA YadA.

Speaker 27 (02:05:03):
It's not I don't know who this guy.

Speaker 4 (02:05:06):
Isn't what happened he called him? Keep going?

Speaker 16 (02:05:08):
What happened at that moment?

Speaker 27 (02:05:10):
He called Michael? He said, look, yah, I can get
this cleaned up for you.

Speaker 4 (02:05:13):
Wait wait, wait, you skipped a very important part, Alice.
What did he call Direct Express for a reason? Why
did Michael Cooper call your brother?

Speaker 27 (02:05:25):
I don't remember the initial contact with Michael and Mike Cooper,
but I'm gonna I can go back and look at
my notes.

Speaker 4 (02:05:38):
That would be the beginning of the scam.

Speaker 27 (02:05:40):
Though I don't know Mike Cooper is the beginning of
the scam.

Speaker 4 (02:05:43):
That's what I'm saying, and I agree with that one percent.
Do we have a phone number that Mike Cooper? Ever,
I left two messages for him and no one calls
call back, So.

Speaker 6 (02:05:54):
I'll be happy to try it again.

Speaker 4 (02:05:56):
But I just you know what, give it to Kelly.
Let's try it on air. Let's see if this guy
will come on now, Kelly, you've got to if he answers,
listen in Dragon. You can roll your eyes. But I
don't think this would be a problem. And you know
what I'm talking about. Tell him that he has picked
a one a prize and if he comes on air,
he can win a new car. And let's see if

(02:06:17):
he bites everybody. Hold tight, Go with a sure.

Speaker 1 (02:06:25):
Thing Denver's Best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance
check up free no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out now three O three, seven to seven to one help.
You'll think you're his only customer When you choose Frank

(02:06:47):
durand the Real estate Man dot com to list your
Home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 4 (02:06:56):
You know if you don't listen to this show on YouTube.
But I can't even tell you the information you miss
I'll leave it at Dad three h three seven one
three eight two five five. So, Alice, did we reach
out Kelly? Did we get a hold of this Cooper?

Speaker 30 (02:07:14):
Uh?

Speaker 31 (02:07:14):
So, basically, the first number she gave me no longer
is in service.

Speaker 6 (02:07:19):
Yeah.

Speaker 31 (02:07:19):
The second number she gave me just goes to an
automated voicemail that's not even set up.

Speaker 4 (02:07:23):
Yeah, So Alice, here's the bottom line. Well, here's my opinion.
At least Doc's got a great idea. If we can
find if you can serve them, and they don't have
to have anything in the Secretary of State or a
registered agent to serve them, but there has to be
someone to serve in the state. In other words, if
it's Wells Fargo, I ended up serving a branch because

(02:07:47):
I couldn't find the Secretary of State registered agent four
Wells Fargo, So I literally serve somebody in the branch.
So you could do that if there's a branch here
and Deputy D.

Speaker 14 (02:07:59):
Did you find Yeah, coo America Bank has a registered agent.
Here's what I would do.

Speaker 4 (02:08:04):
In fact, if you want, I'm going to you mind
just sending them the paperwork, the PDF two fifty and
two forty nine instructions.

Speaker 14 (02:08:13):
I think that's all she needs is just to hear
us say PDF two FI I mean JDF to shafety. Yeah,
just do do a keyword search. How do I file
a small claim suit in Denver?

Speaker 4 (02:08:26):
It's triplicate, there's websites that have it. It's all free.
Then you just file it in whatever county. Where are
they at.

Speaker 5 (02:08:32):
Well, I would personally I would sue them here.

Speaker 4 (02:08:35):
No, no, no, what I'm saying the registered agent in Denver,
No there is. You don't understand. Direct Express is owned
by a big company. They're just like a subsidiary. It's
a old Here's what we'll do. Get your email over
to Kelly and then if you would Kelly, get it
to Dimitri. Just send them the two forms for small
claims and then where to serve them. If you have

(02:08:57):
the registered agent. Yeah, I have the red and I
would assume at minimal, at minimal, alice at minimal. It'll
get their attention to where they'll actually look into it
and figure out if they're going to pay you back,
and at best they're not going to want to be
hassled over four thousand dollars and simply give the guy
his money back.

Speaker 14 (02:09:16):
Mark, it sounds to me like it's more than four thousand,
because four thousand was the loss back in March. And
now Alice said, if I heard her correctly, that every
month since then, the deposits have been stolen.

Speaker 4 (02:09:28):
Not it's fixed now. Yeah, they started getting it regular
checks so they get to check out of the mailbox.
And then they deposited her to do it.

Speaker 14 (02:09:38):
And we should call Michael Cooper.

Speaker 4 (02:09:40):
Hey, Patricia, what's going on with you? Patricia?

Speaker 5 (02:09:47):
Yeah, Hello, how are you?

Speaker 9 (02:09:50):
I'm fine. I was trying to locate a phone number
you guys advertised for a gentleman that does hot water views.

Speaker 4 (02:09:59):
Oh yeah, you're O plumbing. That's all they do. I
know there. I want to make sure they do them
for less than I think they're less than fourteen hundred bucks.
Mention the show they do them less than four hundred bucks. Say,
Mark told you to call hold on though. I want
to make sure their new phone number I have right,
I believe it's seven two zero. It's really cool. I

(02:10:20):
want to say it's three hundred five thousand, but I'm
going to find out right now.

Speaker 12 (02:10:23):
Hold on, okay, thank you.

Speaker 4 (02:10:25):
Tell me that's not a cool phone number, right, Yeah
it is.

Speaker 8 (02:10:30):
I'm doing it easy to remember.

Speaker 4 (02:10:33):
Yeah it is. That's their old number I see here,
But hold on, Oh okay, I'm going to give you
the old number because I know that'll go through.

Speaker 1 (02:10:42):
Uh.

Speaker 4 (02:10:43):
The old number is three oh three six six eight
six eight four four, But I'm pretty sure the new
number is seven to zero three hundred five thousand, but
I might have it wrong. It might be five hundred
three thousand, but the number I gave you works for sure.

Speaker 9 (02:11:03):
Okay, the sixty sixth eight?

Speaker 1 (02:11:05):
Yeah?

Speaker 5 (02:11:05):
What size you?

Speaker 6 (02:11:06):
Yeah?

Speaker 4 (02:11:06):
What are you looking for? Just a forty gallon? Fifty gallon?

Speaker 1 (02:11:09):
What?

Speaker 5 (02:11:09):
What did it break? What happened?

Speaker 9 (02:11:11):
Just the forty?

Speaker 5 (02:11:12):
Yeah?

Speaker 4 (02:11:13):
So the forty gallon? I knows hundred fourteen hundred bucks.
That includes installation, It includes new gas lines, new water lines,
It includes everything unless you need code upgrades. And I
have no idea if you do or not, and they'll
just tell you. And even if it does, the code
upgrades aren't that much. It's not like another five hundred

(02:11:34):
or one thousand bucks, nothing like that. It's still probably
the best deal in town.

Speaker 9 (02:11:37):
Okay, yeah, it sounds like it. So it's called euro Plumbing.

Speaker 4 (02:11:41):
Yep, euro like European, but it's euro.

Speaker 9 (02:11:45):
Eu are ol right yep? Okay, all right, I appreciate
the real Yeah.

Speaker 4 (02:11:50):
And they're on a referral list too, referral list dot com.
But yeah, yeah, I.

Speaker 9 (02:11:54):
Was looking up. I can't well I'm not that shavvy,
but I couldn't find it, and so I thought, well,
it's calls show and see if you guys still have
this person.

Speaker 5 (02:12:03):
Ye sure do. Yep.

Speaker 4 (02:12:05):
His name is Dimitar. He's a good guy, good company
to really good all right, thank you, Jim. I'm sorry
his name was Kim. No, his name is Dimitar. But
he's got I mean, it's a fairly big company. He's
not going to answer the phone. Okay, you'll be happy.
I promise. I got two water heaters from them, probably

(02:12:26):
goodness last year. I want to say, Okay, all right,
thanks Patricia, Gloria. What's going on with you?

Speaker 10 (02:12:33):
I have a problem that I don't know if you
can help me with in regards my hoa.

Speaker 4 (02:12:41):
Okay, is it a condo or is it a home?
What kind of a town home? Okay?

Speaker 10 (02:12:49):
And back at at the end of May, I call
the management agency and ask for a certificate of insurance
to be sent to me to see if I have well,
it's a town home and day.

Speaker 4 (02:13:07):
Now, hold on a second, I want to make sure
we're on the same page. So you own a town home, right,
You're not renting? No, no, no, and you have you
should have insurance pretty much for everything, but say the roof.
I mean, do you have coverage for what? For your contents?
For liability? What do you have if you have anything, Gloria,

(02:13:29):
I have.

Speaker 10 (02:13:30):
For the contents HO six policy Okay, that I got
through Jeremy with compasses excellent.

Speaker 4 (02:13:38):
I know exactly what the HO six is.

Speaker 5 (02:13:40):
So then you reached out to fight go.

Speaker 10 (02:13:42):
Ahead, And then I reached out because I wanted to
see a certificate insurance of what the HOA is insured for.

Speaker 4 (02:13:53):
Yeah, and for people listening, the HO six is basically
something that covers drywall in so and it covers of
course her liability if she does something that goes through
the wall and ends up creating damage to a neighbor
or something. But so what happened when you ask for
their policy, the master policy.

Speaker 10 (02:14:13):
Well, it started at the end of May, and I
asked for their policy of certificate of insurance. And I
called every week, and every week I was promised, hope,
I'll send it on to the manager and we'll send
it right out to you. And I never received the
whole certificate. All I received was a certificate of insurance

(02:14:35):
that just shows the liability for the board.

Speaker 4 (02:14:40):
Can you send a picture of that right now? Do
you have it or do you have it like an
email that you could forward.

Speaker 5 (02:14:45):
To us right away?

Speaker 10 (02:14:46):
Well, I do not.

Speaker 4 (02:14:48):
Well, I think I'd have to look at it. What
I do is send it over to Brian A Compass
to see what that coverage exactly is. I understand when
you read it it only seems like liability. Did you
follow back up with D H O A and say, hey,
I'm assuming this is just liability because I don't see
anything else.

Speaker 10 (02:15:05):
Well I did. I did call my management person over there,
and I was told to send a written letter to
the Alliance Insurance Services in Greenwood Village and they would
send me a certificate of insurance. Okay, okay, So I

(02:15:27):
wrote a letter. I sent this certified mail return rec requested.
They have not been able to deliver it. Doe to
have that.

Speaker 5 (02:15:39):
They can't actually deliver it to the address.

Speaker 10 (02:15:43):
Yeah.

Speaker 4 (02:15:43):
What is the insurance company called Alliance Services?

Speaker 10 (02:15:48):
Alliance Services, Alliance Insurance Services.

Speaker 4 (02:15:54):
I A N T right A L L I A
N T right. And yeah, I mean they're right there.
I mean as soon as I popped it up, they
just popped up. Let's make a call over there. Hold on,
do you want to make a call over there and
see you figure it out? We don't have to do
it on air.

Speaker 6 (02:16:12):
What's the adviss We'll just pop over there.

Speaker 4 (02:16:14):
Yeah, it's right here, basically sixty four hundred south Fiddler's Green.
I mean it's right down the road. Literally, wow, a
little down the road. I wouldn't I wouldn't hop, skip
and jump. I'd probably drive my car.

Speaker 5 (02:16:26):
I can stop by.

Speaker 14 (02:16:27):
Oh, one of us can stop by there right after
the show tomorrow.

Speaker 4 (02:16:31):
Here's you guys work it out. We're going to have
someone stop over there. So I'm going to put you
on hold. We need your address, and more more or less,
we need the information about your HOA and then the
information about where the unit is the address, and then
one of these guys will stop I and we'll try
to get to the bottom of it. My guess is
though it isn't all in policy, meaning it's got liability,

(02:16:53):
and it's also of course covering the roof and the
common areas and everything else. But really quick, are you
trying to sell your condo? Is that why you want it?
Or you're just being proactive and making sure they got it.

Speaker 10 (02:17:06):
I'm proactive.

Speaker 4 (02:17:07):
I want very smart.

Speaker 11 (02:17:08):
They have fire insurance, Gloria.

Speaker 4 (02:17:10):
That is so smart. I wish every everybody would do that,
I really do, because what would stop a bad person
in the HOA from taking your dues and not buying insurance.
And I don't understand why you're complex or your neighborhood
simply can't tell you what's going on. I find that
odd too. But one of these deputies is going to

(02:17:32):
swing by there and we're going to update you tomorrow.
Make sure you give Kelly all that information. I got
to take a quick break. Everybody, hold on