The Troubleshooter 7-19-24

Episode Transcript

(00:00):
Yea ripped news you needed by,so you don't have you come running just
as fast as you can. Shooter'sgonna help coming. Man Dix is the

(00:20):
Troubleshooter Show. Now Tom Martino hisTom Martino here, Welcome to the show.
It's car Friday. What's on yourmind? How can we help you?
What's going on in your life?Three O three seven one three talk
three oh three seven one three eighttwo five five. And who do I
see in the studio all by theirlonesome? It's Kevin Caulkin. I've shared

(00:46):
an auto tech and Mark is inparts unknown and I'm last Vegas and now
that a baby Vegas. Okay,black everything on black anyway? Three three
seven to one three Talk is ournumber. Or you can call three oh
three Martino anytime, day or night, leave a message and we will get

(01:08):
back to you. So right nowwe're gonna talk about cars, of course,
if you have car questions or anythingelse. But I just want to
say something that I hope everyone understands. Using checks nowadays is the surest way
to get ripped off. Now,scammers are smart, they don't necessarily pounce

(01:32):
on you immediately, but when youuse a check anywhere. Anyone who sees
that check and takes a pick ofit with their cell phone has the keys
to your bank account. Ninety eightpercent of all bank fraud begins with access

(01:53):
to a check. That's all theyneed. No matter who you are.
If you give me a check rightnow, I can go in and take
money out of your account. Now. We often as a family have expenses
when we're caring for someone, andmy family, a lot of them are

(02:17):
old school, and they don't doZell, they don't do Venmo, they
don't do all of that crap.They just want to mail a check.
Now. That's fine, even maila check to your family. I don't
think my siblings are going to ripme off. But if that check is
ever seen by anyone in fact,when they take that check of mine and

(02:38):
deposit it or use it, anyonecan take a picture of that check.
I am telling everyone right now.Checks are insecure. Now. If there
was a way to disguise the checkrouting number and account number, I don't
know why they didn't come up witha way where you don't have to have

(03:00):
it written on the check, butmaybe in some kind of code that only
the bank knows. But of course, some hacker would probably figure it out.
That would be a little safer.But checks are the number one ripoff
right now when it comes the studyreveals number one ripoff people having access to

(03:20):
your account through doing a check.That means any check anywhere at any time,
because people can take a picture ofit. Now, that gives them
everything they need. You would thinkwith today's technology they sound like my grandfather
today. Well no, but youwould think with the technology we have there

(03:43):
would be a better way, right, And there are better ways. It's
just that old farts won't divorce themselvesfrom checks. But you would also think
banks would have a better and moresecure way of protecting your funds. You
don't know this, but I wellmany don't know it. Many of my
listens. If you give me youraccount number and your routing number, I

(04:04):
don't need your signature, I don'tneed approval, I don't need anything.
I can take money from your account. Now. If I take that money
in the right way and put itinto another account and then withdraw it from
that account, you'll never get itback from me. No bank will get

(04:24):
it back for me. And here'sthe other deep dark secret. No law
enforcement agency will come after me.It is an absolute free way crime,
not crime free, let's say unpunishedcrime. And it is the perfect crime.

(04:45):
You take money, no one willgo after you. No one,
not the bank, not the consumersbecause they can't afford to, and not
police, no one. Now,if someone was systematically taking money from people
accounts and it amounted to maybe hundredsof thousands of dollars and there was one
perp, they might launch an investigationthrough the FBI. But if you want

(05:11):
to occasionally go and rob a bankwithout a gun, without a knife,
and I'm not recommending it, infact, it makes me sick. The
reason I'm talking about this. Youcan go get an account number and a
routing number and initiate an electronic transferperiod. It's that easy, that easy.
So just wanted to let you knowthe we're never going to shut down

(05:35):
fraud with the existing banking system.Katie, you have a seven am I
reading this, You have a seventyfour. Come on, you have a
nineteen seventy four to f one fiftyand nineteen seventy four. As my grandfather
would say, what's the matter foryou? What the hell? Come on?

(05:57):
Nineteen seventy four? Wow? Anyway, fifty old. Yeah, how's
it doing? So we bought itin twenty twenty, Yeah, for my
son, and all was going good. And then one now you bought it
knowing how many miles were on itwhen you bought it about one hundred and

(06:20):
twenty thousand, so we knew itwas going to be a fixer upper.
Yeah, regardless, we knew.But they're cool, right, they're cool.
So anyway, you had one hundredand something thousand and you were going
to fix it up. So whathappened? And what year was that you
bought it? Twenty twenty? Okay, August ish, all right, so

(06:45):
what's going on anyway? So inMay of twenty twenty two, the truck
wouldn't start. We decided to reachout to Little Tomato with the issues that
we were having, and they dida diagnosis and sure enough, they figured

(07:06):
out that the engine was bad.So we got to quote for a new
engine, and we got to quotefor a rebuild engine. Well, there
is no new engine. You're nevergoing to get a new engine. It's
all going to be rebuilt. Nowyou mean you mean a new engine meaning
you exchange yours for another one orrebuild the one you had, right,
it could have been either or becausethey do create engines as well, that

(07:30):
you can say, yeah, butthe crater not new, Kevin, how
does that work? Yeah, nothing'snew. You don't rebuild the motor,
you pull out. Yeah, youget another one in a crate and swamp
it exactly. Okay, what didyou decide to do? So what we
decided to do was a rebuild onthe three sixty engine we had and then
restroke it to a three ninety formy son's graduate. So you decided you

(07:54):
decided to rebuild the one in thetruck and bore it out. Yes,
okay, and little Tonato went witha company that does the rebuild, and
then they took the engine there,and then they brought the engine back and
did what. Let me let meask you something, Kevp. If they

(08:16):
wanted to get a bigger stroke ora bigger bore. I mean, and
and can you do also do anexchange like that or do you have to
rebuild? They had three motors inthat year, three sixty or three nineties,
so they could have just purchased athree ninety and put it in instead
of this. Now I want toask you your opinion. I'm going to
let Katie finish. But is itever worth rebuilding the one you have?

(08:39):
Yeah? Sometimes it is, Imean costwise, sometimes it's more beneficial and
you kind of have more control overit if you get a good builder.
That's the only thing, as wellas a good warranty, a good builder.
Yeah, it's perfect. Okay,so let's keep going. Okay.
So we agreed to go with littleTonado for the rebuild, and they said,

(09:00):
okay, the work's going to bedone in about six months because our
son just graduated from high school andwe're like, okay, perfect, then
he can take it to college onso after not to mention the transmission,
the suspension, the ball giant,see everything we didn't do. We didn't
do any of that, So Iwould no, that's what I meant.

(09:20):
But after he got to college hewould have to do all that. So
anyway, what happened then, yeah, exactly exactly on. So I would
check in every two to three weeksto see how it was going, and
come to find out, uh,the engine, you know, our truck
just stapted there for a while.By the way, so our engine and
truck sat at little Tonado for months. They finally well, they sent it

(09:43):
to one engine builder. That enginebuilder decided not to go through with the
rebuild for whatever reason. May Iask you something. Do you have the
truck now? Yes? Okay,so let's just say this. For after
months and months, you got itback. Yep. We finally got it

(10:05):
back and we went to little Tonadoto pick up the truck. Well,
then they realized that there was aleak because on that particular model, it's
Kevin, right, Yes, isit Kevin that's on the line. Okay,
Yes, there is two oil dipstickflocks, one up talk one underneath.
Yep. And really they didn't realizethat there was that hole, so

(10:31):
it just started leaking oil. Ohmy god. So so hold on.
That was when did they discover that? Right when we picked up the truck.
So we waited it little Tonado forlike an hour. They're like,
hey, don't worry, we'll plugit real quick. And we're like,
okay, thank you. So we'rejust waiting, you know, in the
waiting room. Yeah, but thatokay, So I'm sure that's not what

(10:56):
you're calling about, right, right, And so you're you're just laying out
the entire experience. What I wantto know is when you finally got the
truck back. How much did youspend in total for that rebuild? We
also made it. We also addedthe EFI, the Holy Sniper EFI,

(11:18):
so we probably what is that,what is it? Electric fuel injection?
Exactly? Get the carburetor. Okay, we said, buy to the good
old carburetor, and then we askedTHEFI. So I'd say fourteen thousand ish
actually not terrible, not terrible,yeah, not terrible. So then anyway
we bring it home. It's leaking. Well, so you didn't like to

(11:39):
work. Okay, when did youactually take delivery? I don't mean the
first time or the second time.I mean when did you actually get it
back. We ended up getting itback these I want to say August of
twenty twenty three. So it tookthree years to do it. Well,

(12:03):
it took it took about fourteen orfifteen months to get it done. And
we did have the truck towed backto our house. And I ended up
going to the engine builder to seewhat was going on. And I'm that
person I found out who was Sowhere do we stand today? Where do
we stand today? Because I don'tknow where we stand today? Yeah,

(12:24):
And I'll be quick here's where westand today. So we hired a private
mechanic to look at what the heckwas going on with the leak. Come
to find out, they took aplastic crew that you would use to basically
attach upholsry with, shoved it upin that hole and used lock tight to

(12:48):
prevent the leak. They did notuse one of those little silver little caps
you know, and so, butmay I asked them, is that the
only problem with the engine that oneleak? To my knowledge, that's not
That's not a big deal, Kevin. That's not a big deal, is

(13:09):
No, it's something they should haveseen before. They don't. Well,
I know, a big deal,but they didn't. So what I want
to know is, but it's it'sa it's a one hundred dollars fix.
Yeah, So what what is thatwhat you're calling about, Katie? You
want that fixed? Well? No, So I hired a mechanic to do
it right, take that screw outbecause by the way, they did it
in a cheap way, they didit in an una way. How much

(13:33):
did it cost to fix it?I paid the mechanic one fifty and then
little Tonado did write me a checkfor one fifty because I went down there.
Then then what are we Okay,you're walking me through this entire journey.
What I want to know is youfixed it. So what are you
calling about today? So I'm callingabout the fact that now our truck won't

(13:54):
start. We don't know if it'san engine issue. We don't know if
it's an ef I issue. Howlong have you been driving? How many
miles now have you put on it? Oh gosh, we probably have only
put two thousand on it. Becauseokay, now, so that's what you're
calling about today. It won't start, Yes, okay, hold on,

(14:15):
hold on me back, and theywon't call me. Oh no, I
get it. Do you have awarranty by the way, Yeah, okay,
I'm gonna I'm gonna give you somesolid advice. I really mean this.
Now, have you heard of LittleTin Auto by the way, keV.
Yeah, they've been around for awhile. They have a pretty good
reputation. Yeah, that's what Ithought. That's what I'm finding. Hold
on, we'll come right back.I'm Tom Martino. Three oh three seven

(14:37):
one three talk seven one three eighttwo five five water prost and at the
best water systems, the lowest pricesanywhere, and you will get computerized systems.
You will get an under the sinksystem with no power needed. Whatever
you need they have three oh threeeight six two five five five four.

(15:00):
Go with a sure thing Denver's bestroofer Excel Roofing dot com. You don't
pay a cent until you're content.Time for an insurance check up free,
no obligation. In comparison, callCompass Insurance paying too much your coverage at
dozens of insurance companies find out nowthree o three seven to seven to one.
Help. You'll think you're his onlycustomer when you choose Frank durand the

(15:22):
real estate Man dot com to listyour home with Remax Alliance three oh three
nine two zero sixteen twenty two TimeTom Martino, you're a troubleshooter. By
the way, if you want tohave two shows, you got to listen
off the air. And uh,I'm not off the air on our streaming
because I'm not going to do iton the air. But we have two

(15:45):
shows going on, okay, AndI can only do that really when when
Marks here or somebody's here off theair, because otherwise I really have no
one to talk to about it.And but we are I just invite you
to stream on the YouTube or faisebook. I call them Facebook flunkies.
I cater to my YouTube morons.Then people download. So if you're downloading

(16:07):
and you can't get in on theconversation, but you can at least listen
to it. Anyway, Let's goback. What do we do with Katie?
I'm going to tell you what todo. It's very simple, Katie,
it really is very simple. Getthe damn thing diagnosed independently, period,
find out what problems you truly have, and if it falls under warranty,
get it done. And will helpyou get it done. Littleton Auto

(16:30):
not a terrible place, not thegreatest ratings, but not a lot of
hateful ratings, not a lot ofthere. They're just basically three maybe three
and a half stars. But thereviews not many ripoff reviews. You know
what I'm saying. But I'm thinkingthis. I know why you're pissed.
You spend a lot of money andthey rebuilt an engine. But we don't

(16:52):
know if that start problem is theirproblem. It could be something that has
nothing to do with the engine rebuild. Isn't that right, keV Oh?
It could be a number thanks absolutelyso. But here's what I really want,
Katie. I want you to getthis checked out an eyeball free free.
I want Kevin to just go overit for an hour free. I'm
going to ask him to do it. I'll do that and you'll you're never

(17:15):
going to find anyone more honest.And he'll tell us a total amount she's
poured into it fourteen fourteen. Ohnow. But by the way, Mark,
I don't think that's terrible for arebuilt board out engine with electronic fuel
injection nineteen eighty four. No,it's a seventy forty Mark. We're not

(17:36):
talking about if she should have doneit. I'm talking about the price is
not bad for what she had done, right, Kevin, No, it's
not terrible, especially custom work.Yeah, yeah, no, No,
I know what Mark's saying. Why. Yeah, you know, that's a
whole different question. Why. Hey, Katie, is that body in beautiful
shape or what it is? Anduh, my dad has one and that's

(17:57):
what inspired my son to get one. So that that's the why. And
it's the high Boy, super clean, nice black. Yeah, I get
you. It's amazing. Yeah,listen, here's the deal. Take us
up on this with shared and autotech and and we'll get you auto tech.

(18:18):
Okay, yeah, and no,seriously, he'll give it an hour.
He'll put it on the diagnosis andjust see what's going on with it.
He'll let you know for sure ifthe start problem, if it's something
he believes should be taken care of, he'll let you know. He's not
going to throw stones at him justto do it, but at least you
have an independent, honest opinion.And ken me ya for here, I

(18:40):
know your number three oh three,three oh three, four five five seventy
two. And just remind him you'reKatie from the show. He's writing it
down now, Okay, cool,Kayla. What's going on with you?
Kayla? What's happening? Hey?Yes, So I went to my Carden

(19:00):
start and I went to the superdealership and got a diagnosis. And the
place that I had bought the carback in January had fixed a check engine
light. Now did you boy?Obviously you bought it used because it's a
suber twenty twenty right, okay,Yeah, And so the Suberu dealership told
me that the work that they haddone where I bought the car when I

(19:25):
had the check engine light came on, and they said that they did the
thermal control valve wrong, and sothe harness that they put on was Now,
wait a minute, they did thisbefore you bought it? No,
they did it earlier this year inJanuary, So after you bought it.
Yeah. Did they do it asa warranty thing or did they do it

(19:47):
as a favor or tell me whathappened? You bought it and then had
problems? Yeah? So I boughtit and then two years later I had
a check engine light come on,and so I paid them like seventeen hundred
dollars to fix it. Oh okay, Yeah, so I just paid them,
and then six months later the carwouldn't start, and the dealership that
did the diagnostic, which was asuper dealership, told me that they had

(20:12):
done it incorrectly and that's why thecar isn't starting. So how much did
you pay for that repair that wasdone incorrectly? Seventeen hundred dollars And then
you said it took another six monthsto discover it was done bad. Yeah,
so I guess it was pinching awire. The harness it was the
thermal control valve was the issue.And I guess the harness that they put

(20:34):
on was kind of on the wire, and so that's why it took so
long, because it like eventually likeI don't know if it bumped or bent
the wire, Kevin, Does thismake sense that immediately? Yeah, they
misrouted it. They put it inthe wrong direction, so it was put
in a pinch, so so byrights they should probably How much did that
cost to correct? Kayla? Itwas seventeen hundred dollars to correct? No,

(20:57):
I mean the second time because theydid it wrong? Did you have
to do the whole fact? Giventhat right now? Actually is that I
called them and they agreed to makeit right and to fix it. And
what will it take? That's whatI'm getting at. How much will it
take to fix it? Twenty fivedollars? Wait a minute, how can

(21:18):
it take more than the original repair? Exactly? I don't know. And
they've had my seven for a week, Kevin, how can it be twenty
five hundred to fix? They wantto charge for the repair if they admitted
they did it. Now, that'swhat I want to know. Where did
you get that twenty five hundred dollarsprice tag? Kevin? So I got
I got it at the super dealershipthat's what they were going to charge to

(21:41):
fix the rebel. They were theones that actually, but the place you
bought it, what's the place,by the way, where did you buy
you didn't, I don't know,Grand Valley Auto in Lakewood, Okay.
From Grand Valley Okay, So whatdo they say? They will fix it?
So they said they agreed to fixit. So I had my car

(22:02):
toad there a week ago, andnow they are coming back saying they don't
think that's the issue, and theyaren't communicating with me. They've had my
car a week and it seems thatthey haven't even looked at it, and
they're trying to get out of fixingit after I've already got it towed there
and they agreed to fix it.How much did it cost to tow it
there? I had it covered underinsurance and so I didn't have to pay.

(22:25):
I think I paid like seven dollarsto get it towed. But you
know, they're now saying that theydon't Grand Valley a big dealer. I
don't know. Yeah they are.They took over a big place. Yeah,
so it used to be Automotive Avenueand it's a new owner now,
but it's not a new car dealershipright now, it's used car, but
it's a big outfit. Yeah,what are they saying is wrong? If

(22:49):
they're saying that's not the problem theythat's that's why I'm struggling to communicate with
them, is because they haven't reallyeven looked at it. I think they're
just trying to get out of itafter they already agreed to fix it.
They're just saying, well, wegot to look at it. And they've
had it a week and they stillhaven't told me what they think the issue

(23:10):
is. And I don't think they'veeven looked at it, and so now
I'm just not sure what to do. Okay. So they're basically saying it's
not under warranty. But usually ifthey say that, they know what's wrong.
How do you say that's not itand not be able to tell you
what the problem is. That doesn'tmake sense, right, Yeah, cayleb.
We need someone to call over therefor you. That's all. That's

(23:30):
what we need to do, okay, and you we may need to get
some ammunition here. But here's thething. How many miles It can't be
many miles on this thing, right, No, it's about seventy two thousand
miles. Okay, so it's itshouldn't have some major problems that thermal control,
think, keV, what is that? Well, she's talking about the

(23:51):
wiring going to it. No,I'm not talking about that. I'm talking
about her original repair. I'm familiarwith the thermal Yeah, yeah, I
don't know what it is. II what is it? Thermal control valve?
Does she mean the thermostat? That'swhat I think. But I,
like I said, I'm not familiarwith that. Kayla, do you know
do you have the work order whenthey fixed it for seventeen hundred? I

(24:15):
do? Can you send it tous? Sure? Okay, hold on,
let's keep her on while Kevin looksat that invoice. We'll go to
another call though right after this.Okay, let's let's do that. Three
oh three seven one three A twofive five eight eight eight Heating dot Com.
Right now people are going nuts withtheir AC and some of them are

(24:36):
being told they need stuff. Theydo free second opinions at eight eight eight
heating dot Com. If you're toldyou need a new AC. By the
way, they're specializing in really highefficiency stuff too, and they're good people
that you can trust three O threeseven seven zero two seven seven six eight
eight eight Heating dot com for plumbing, heating and cooling and electric. That's
three O three seven seven zero twoseven seven six. Go with a sure

(25:07):
thing Denver's Best Roofer Excel Roofing dotcom. You don't pay a cent until
you're content. Time for an insurancecheck up free, no obligation comparison call
Compass Insurance paying too much your coverageat dozens of insurance companies find out now
three oh three seven to seven toone. Help. You'll think you're his

(25:27):
only customer when you choose Frank durandthe real estate Man dot com to list
your home with Remax Alliance three ohthree nine two zero sixteen twenty two.
Kit Tom Martino your troubleshooter three ohthree seven one three Talk again. We
had a second show during the break. Join the Fun YouTube dot com.

(25:51):
Okay, now the the the Subaru. I'm thinking we gotta have this damn
thing. UH looked at it again. First we need to call over there.
So who do we assign it to? Let's assign it to someone to
call over and just ask them,why do you think it's not the original
repair. What do you think iswrong? And let's just go from there.

(26:14):
So let's give it to somebody,Kachina. Who should we do this
with? Hey, is let meask you. This is Deputy Gearhead taken
problems anymore? Can he help?We can definitely reach out to him.
That would probably be a good idea. Yeah, I mean Mark, have
you heard from has sus heard fromGearhead? Is he around? Yeah?
To be straight, I'll be verystraight with this. I don't know how

(26:38):
to handle him now, and Idon't mean that in a negative way at
all. And I think he gotyou know what, I'll leave it up
to you. I was going tohave this conversation. We might as well
do it on the air. Hisshop in Colorado Springs that he works for
is now on the referral list,So I didn't. I kind of looked
at it, like, yad,do we mention that? Do we not
mention it? No? There's nothingthere's nothing wrong with him helping us out.

(27:00):
I mean Kevin helps us out.Yeah, Kevin helps us out.
We just don't call Kevin that.But as far as him calling up another
shot, Oh, I get what, there could be an issue, Okay,
I get what you're saying. Now, I'm sorry. That's right and
extward as far as like what Kevinis, of course, there's no problem

(27:22):
with that. But I mean,I don't know if it's fair to ask
him when he's also doing deputy workto dog other shops, or to allow
him to that's a good pointed,Shopper. Yeah, let's do it with
Shopper. Then that's better. Iget what Mark's saying. That he's right
about that, you know, becauseKevin uncle Kevin here is. We don't

(27:42):
ask him the call of the shopsand and get to the bottom of something.
Now we ask him to analyze something. Okay, thanks, all right?
Three oh three seven one three talkseven one three eight two five five
Derek, Now let's switch to contracting. Derek. What's going on? Bro
oh Derek. I had a firein twenty nineteen and it burnt the started

(28:11):
in the attic and it burnt thetop top of the roof completely bringing out
Obviously you were insured, right,I was insured, Yes, And what
happened Well, the night of thefire, I'm sitting there standing outside.
The neighbor had come knocked over andsays, do you know your balcony is

(28:33):
on fire. Whoa, and no, there was no smoke or nothing in
the house. I was just sittingand watching the baseball game. It was
the playoffs, and I go outsideand there it looks like the deck is
just on fire on that balcony.So I ran upstairs, threw a bunch
of I had some five down bucketsdownstairs, and I grabbed them and put
them in the bathtub, ran upstairs, threw buckets of water on to the

(28:57):
what looked like just the deck wason fire, but there was nothing to
be on fire. It was justflames coming up and it went down and
then it started back up. Wentback downstairs that four times. Finally the
uh the fire. I finally gotit to look like we went out.
Oh wait wait wait, so you'redoing this. You're doing this all yourself.

(29:18):
You didn't call the fire department.The name were called the fire department
because he just wanted knocked on thething. And what did the fire department
do? Well, the fire departmentgot there, and that's well, as
soon as I got it looked likeit went out. Well, the deck
wasn't on fire. The attic wason fire, and I have a metal
roof and it was shooting claims outa corner of the metal roof up through.

(29:42):
But did the fire department show upand help? Yeah? There he
showed up after the top. Theroof basically blew up after a certain point
boom because I clogged that hole withwater and didn't let any pressure out.
And Okay, all on, gotit, Okay, keep going, keep

(30:03):
going. Well, the fire departmentshows up and I'm standing outside and basically
I'm standing there with it's snowing.It was October nineteenth, but it was
snowing at the time, and I'mstanding there with no coat. I got
pants on and I had shoes,but no socks or nothing. I'm standing
out there. I ret A firedepartment finally comes up to me and says,

(30:26):
well, you know you're going tohave to find somebody to close up
this house, right And I lookedat him and said, well, how
do I do that? I mean, my phone, everything I have is
on fire right now. The phone'sin there, and that he goes,
well you can go. We havesomebody here already that will do it for
you. I'm like, they showedup already the house. Wait a minute,

(30:47):
Wait a minute, wait a minute. Okay, here's what usually happens.
Okay, what the fire department isreferring to as mitigation of damage plus
hazards. They require that you stopthe damage or stop further downdamage for public
safety, and your insurance company,by the way, requires that. Now
when they say they have someone whocan do it, that seems odd to
me. Was this someone I don'tget this? Was this someone who happened

(31:11):
to show up? Because some contractors, by the way, who do loss
mitigation, they do show up.They really do. I mean that they
they look for work and there's nothingwrong with that, just like a public
adjuster might do that. So whatwas this someone that had shown up at
past things that they know about?Or how was this referral made? Well?

(31:33):
I found out how they how theyknew And there's a lot of people
that they're like ambulance chasers, youknow how they right? I know that.
Well, was this an ambulance chaseror a fire truck chaser? Yeah?
Yeah, but these guys the firedepartment recommended them. Well, okay,
Derek, I need to know areyou going to try to make a

(31:53):
case that because Areva Fire Department saidthere's someone here who does that, and
you hired them. I just wantto know that before we go on.
Are you trying to make the casethat somehow the fire department might be responsible
to you? No, no,no, no no, the fire department
they recommend him because it's Jim BlackConstruction. They Jim Blacks Instruction does golf

(32:16):
tournament and pancake breakfasts. He makesbig contributions to Jefferson County. All right,
so what happened? Tell me?Did you hire Jim Black Construction?
Well, let me go ahead,all right, hold on, let me
take a break. So I reallyneed you to finish. And I'm sorry
I needed to ask those other questions. I wanted to know where you were
going. We'll come right back andlet you finish. Promise right after this

(32:45):
go with a sure thing Denver's Bestroofer Excel roofing dot com. You don't
pay a cent until you're content.Time for an insurance check up free,
no obligation. In comparison, callCompass Insurance. Pay too much your coverage
at dozens of insurance companies find outnow three all three, seven seven to
one help. You'll think you're hisonly customer when you choose Frank durand the

(33:07):
real estate Man dot com to listyour home with Remax Alliance three all three
nine two zero sixteen twenty two.Yeah, I ripped new need so you
don't have come running. Just asfast as we can. Shooter's gonna help

(33:32):
come MANX is the Troubleshooter Show.No Tom Martinez, Hi Tom Martino here,
Welcome to the show. Three ohthree seven one three talk seven one
three eight two five five. Thishour brought to you by Frank Duran,
the real estateman dot com. Ifyou're looking to find out what your house
will sell for, He's going todo a complete analysis with you, free

(33:53):
of charge, with no obligation.Not a drive by, not a phone
call, a complete analysis with allmore good conditions. You can take it
seriously based on his thirty years ofexperience. No trickery here. You don't
have to list with him, butyou can get honest to God facts and
figures. That's zero three nine twozero sixteen twenty two. Frank Drande Real

(34:15):
estate Man dot com. Derek hasan issue with a contractor. So when
we last left Derek, he wasexplaining in twenty nineteen at an attic in
Upper four fly Fire the roof Blueoff or Vada Fire department showed up.
He needed someone to close up thehouse. Jim Black Construction. They're kind
of fire chasers. They were there, they seized the job. He hired

(34:35):
them to board up the house.That's where we left off. Okay,
Derek, keep going. You heardwater running the next day. They had
forgotten or they did not secure thewater. So then what happened? Keep
going? Well, so then theywere there. Also they were going to
give me an estimate on doing therestoration. So he says, well,

(34:57):
we can get our plumber under thereright now. Just signed this or the
proposal for us to give you theestimate. There is no such thing as
a proposal to give you an estimate. But okay, I know that now,
and and hold on, hold on. It really doesn't matter what they
said because you could read it rightwell, I could the front. I
could read. The front just saysproposal on the top and uh it says

(35:19):
a proposal to do all uh restoration, uh uh work on it. Uh.
And I had another the other contractthere, Derek, Derek, it's
a contract. Okay, So didyou read the contract, Well, there's
there's there's nothing on the front ofthe contract. Actually, the stuff on
the back and it's on clipboard,so you didn't see it. Were you

(35:40):
allowed to look at it? Iwas in the middle of my house is
still smoldering, and and and asit's smoldering, I'm still dealing with this
insurance adjusters and the water's running underthe house at the same time. Derek,
I totally understand. I totally understand. I want to know. I
really want to know something. Seriously, you were presented a contract and I'm

(36:04):
not gonna I'm not arguing with you, but you're trying to make a case
that you were forced into signing acontract under pressure and you didn't read it.
Is that the bottom line? No, the bottom line isn't even that.
Okay, okay, what then keepgoing to the bottom line. Okay,
okay, let's get to it.Okay, nothing nothing at all,
got it? So I sign it. They go under and they turned the

(36:28):
water off. Okay, they didn'tdo it right because they can't. Had
to come back five times and doit. Finally I fixed it myself,
but they they I signed the contract, so I take it. We're this
is five years later. What areyou calling about five years later? Five

(36:49):
years later? I am going tocourt right now, still over this.
Uh, they have not did thework they so they did no work whatsoever.
They did a little work, Theydid a little work. They how
much were they paid? And bywho? Okay, let me finish the
story. And no, no,I'm not going to let you finish,
Derek, because I let you gowithout being interrupted, and I prove that

(37:13):
I can't do that. I needto know a few things then you can
finish. I want to know first, how much in total have they been
paid to date today? Eighty seventhousand dollars? Okay, keep going now,
go ahead, okay today. Ifired them two years ago, three
years ago. I fired them threeyears ago. They got fired they hadn't

(37:36):
did any work. When you keepsaying they hadn't done any work, But
how did they get eighty seven thousanddollars? Who paid them? I paid
from the insurance company forty four thousanddollars per specialism mitigation. But they didn't
do the mitigation. They subcontracted it. I puted, okay, But but
hold on, when they subcontracted it, that's like them doing it. So

(38:01):
you did get asbestos mitigation, yesor no? Yes? I did?
Okay, So what did they getpaid for for the eighty seven thousand asbestos
and what else engineering to take youwork and to close up of the house.

(38:22):
Okay, all right, okay,keep going, Okay. Then then
it was then okay, they toldme ten to twelve months they would have
the house rebuilt, which sounds sincethe insurance company gave me twelve months of
something to live on to to livesomeone else. That was the total I

(38:43):
told the night they have to bedone in a year. Okay. It
was four months before they ever evengot the asbestos guys to start. They
came in, they tore out thewhole inside of the house. The roof
was on fire. Fat was onfire, Derek. They went in and
they tore out everything. They toreout the furnace, they tore a Derek,

(39:07):
everything, Yeah, that has tobe done in a fire because of
the contamination. I need to knowthis, okay, Derek. I'm not
going to have time today or tomorrowor the next day to go through the
whole straw. I really need toknow what can we help you with?
And I'm trying to get to it, but you're not trying, Okay,

(39:28):
go ahead, get to it.Well, So they tore everything out of
the house. Okay, aspecialist peopletore everything out of the house and their
license to do that. Okay.Then I wait and I wait. They're
supposed to give me an estimate.They never give me the estimate. Ever,
still to this day, do nothave an estimate on what the job
is going to cost. They goand they tear everything out and they leave.

(39:55):
It goes that they finally get abuilding permit eighteen months later, eighteen
months to get the first building permit. They get the building permit, and
I went for them to go towork. Six months later. They still
have not gone to work. Twentytwo months gone by, and all they
did is pretty much nothing. Theyripped the top of the roof off that

(40:19):
was burnt and left it untarped fora year, almost two years. The
house is building with water. Ifinally say, you guys are not doing
showing up for work, and Ifire them. So I fire them.
They come back and I said,we'll sit down and we'll figure out a
fair price of what you've done.I figured, you know, maybe twenty

(40:45):
thousand dollars was a ripping the roofoff, maybe forty thousand dollars. They
come back with a a bill ofone hundred and sixty seven thousand dollars beside
the eighty seven I've already paid.That was paid already. They go and
I say, this is They didn'teven have a I to my list.

(41:07):
They just had a piece of papersaid invoice one hundred and sixty seven thousand
dollars. That was it. I'mI'm not paying this. I got to
have an invoice with some prices andsome the insurance company will freak out.
They show them this, so theythey take it back. Two and a
half months later, they gave methis list and it's run off the insurance
company estimate. But the insurance company'sestimate was for remove and replace, not

(41:31):
just remove. It's for removing replace. They just did the remove part and
they hand that to me and I'mlike, you didn't do this work.
They couldn't have done the work becausethe Aspesstos people didn't already pay asbestos people.
It was like, tear out thewall, the drywall, the insulation,

(41:53):
all that stuff, Well, theAspecsis people already did that, So
how can you trust me a secondtime for this? I said, no,
part of the house didn't have anasbestos in it. So we did
that part, and I might,but first of all, the asbestos removal
was supposed to be thirty four thousanddollars. You charged ten thousand dollars more

(42:15):
than that, and you told methat was because you had some places that
you had to do that was notcovered by the asbestos company. So then
I so, now I got abill for roughly I spent two hundred and
fifty thousand dollars. The house doesnot have anything done to it except for

(42:38):
the riff rip off and I'll suckdemoed and it's filled up with water.
They leave, and I said,I'm not paying one hundred and sixty seven
thousand dollars for this. You didn'tdo the work, and they didn't.
They had not done the work.The bill was like three times where it

(42:59):
should. Hey, Tom, Tom, helly Tom. Can we can we
put Derek on hold just a briefNo no, no, no, no,
we can't. Don't interrupt him.Keep going, Derek, keep don't
interrupt him at all. No,no, no, no, I'm doing
this show like my you TwoMorrows wantme to. Don't interrupt him, Keep
going, Derek. I have theconstruction company on the line, Okay,

(43:22):
hold on a sec we interrupted Derek. I'm sure he could go on for
another hour, So why did weinterrupt him? Derek, don't say that
I didn't let you finish the story. I am asking you, once and
for all, what do you want? Okay, So don't say let me

(43:44):
finish? What do you want?How can we help you? I'm gey
a chance. Oh you're right,Mark, let me give him a chair.
Go ahead, go ahead, okay, Derek, go ahead. My
house is My house is destroyed.Okay, house is destroyed. They put
a leaning against my house for onehundred and sixty seven thousand dollars. I

(44:06):
hire an attorney, go to court. It ends up happened that I go
to court cost me one hundred andsixty thousand dollars in an attorney seas They
that the Jeffson County has post hadpostponed it six times, after waiting eight
months for a court date, sixtimes, I wait for a court date

(44:27):
that the two days before each courtdate, they say, you've been bombs
You got got to reschedule. Sothere's there's two years, two years to
go to court on this court.And literally there is no uh ways that
that that they did not do thework that they said they did. I

(44:50):
have proof beyond a doubt. Imean I had, I had cameras up
the whole time, videotaping it.I turned you all into the judge Jesse
ignored everything, every single thing.I mean, from the fact that that
they charged twenty thousand dollars more thanthe Asbessist company actually really charged. Derek
may I ask what you're calling abouttoday. Okay, well, I've let

(45:15):
me now. Now they got awardedone hundred and sixty seven thousand dollars for
for Aleen. I don't know how, Derek, I'm going to tell you
how. Okay, I'm going totell you. Do you want to know?
Because you're your own worst enemy,I am, yes, you are.
You don't know how to tell yourproblem, and I bet you your

(45:36):
attorney can't even figure it out.And I'm wondering exactly what they did wrong.
I don't even know Jim Black Constructionfrom anywhere, but I will tell
you that I damn near killed myselffrom this conversation just the way you're describing
it. The bottom line is,if you had a list of things they
did not do for which they gotpaid, you would win Okay, I

(46:00):
want to talk to your attorney.I'm hoping, and Derek, I really
want you to know this in allseriousness, honest to God, I am
not making fun of you. Iam trying to be honest with you.
It sounds like you're in a badway. You lost your home, you
lost the case, you lost alot of money, you paid an attorney.

(46:21):
I want to talk to your attorney. Okay, can you give us
his name and let him explain tous what's going on? And are you
appealing it? What's going on rightnow? Can you tell us I am
appealing this? Okay? But soall right, guys, just let's just
take a break. He'll be talkingwhen we get back. Let's just take
a break. Go ahead, keepgoing, Keep going, Derek, go

(46:51):
with a sure thing Denver's best ruferexcel roofing dot com. You don't pay
a cent until you're content. Timefor an insurance checkup free, no obligation.
In comparison, call Compass insurance payingtoo much your coverage at dozens of
insurance companies. Find out now threeO three seven seven to one. Help.
You'll think you're his only customer whenyou choose Frank durand the real estate

(47:14):
man dot Com to list your homewith Remax Alliance three three nine two zero
sixteen twenty two. Hi Tom Martino, you're troubleshooter. First time I ever
had messages saying Tom interrupt him anyway. We want to talk to the No,
seriously, I want to talk toJim Black Construction. I really do,

(47:37):
because they won in court and Jim, I want to tell you some
of the things I discerned from whathe said. The first one was he
implicated and not implicated. He insinuatedthat you showed up because there was a
fire and then got him to signsomething when he was under pressure. Jim,

(47:59):
Yes, sir, Kim Black Construction. I don't mind, by the
way, people going to fires ifthey mitigate damages and board up houses.
I mean, it's a brilliant move. I don't mind that at all.
But he insinuated that basically he wasunder a lot of pressure and didn't really
read the contract and felt pressured.Sure. Yeah, well, you know,

(48:20):
Tom. To start off, youknow, we don't chase fires.
We actually contract with your Vada FireDepartment, so we're called out by the
fire department to support the fire departmentin city structural staring securing the property until
they be disconnects to get the housestabilized. So when we show up to
do that, there's no contracts.Now, when you do that, though,

(48:44):
when you do that for our Vada, you're not charging the homeowner at
that point, correct, Yeah,this is working directly with the fire department
to secure that. Now, youknow, depending on insurance coverages and different
things that happened, there can becoverage for board up services. But yeah,

(49:05):
when we get called out, there'sno financial obligation at that point for
from the homeowner for us to securethat. We're there to support the fire
department under contractual obligation at that point. So there's no contracts put in.
But then there was. But thenthere was a contract though, there was
a contract signed by Derek right.This was this was multiple weeks down the

(49:29):
road after he filed an insurance claim. We spoke with an insurance adjuster.
There was environmental testing performed to understandwhat building materials we were working with there,
so there was multiple weeks that hadgone by. We communicated with Derek.
We put together some preliminary figures.We then presented him with a contract

(49:53):
that he did sign and understood.But when he says though, when he
he says, you did none ofthe work, what does that mean?
No, well we did. Wedid a lot of the work. So
his asbestos, he had asbestus inhis home and so obviously we had to
deal with the state and we hadto abate guest bestis properly. He also

(50:15):
had personal property in his home,a lot of it was ruined from the
fire, so inventories had to becreated, personal property had to be moved
out, The asbestos was removed fromthe home. During that my project managers
were working with structural engineers, theinsurance adjuster, architects to develop plans inspects

(50:38):
to rebuild the property. So areyou saying every penny that you got paid?
Are you saying that you did everyyou did the work for what you
got paid for. In other words, you didn't get paid for anything you
didn't do. Well, we didn'tget paid anything, is the problem.
And so basically what happened is isthere's engineering and architecture firm he was working

(51:01):
with that Derek didn't pay, sothey stopped work on the property, which
basically stopped us in our tracks.We had incurred obviously, money to that
point on asbestos abatement. So howdid it end up in court? Did
you sue him for money? Idid? Yeah, I leaned his property
because he wouldn't pay, and sowe ended up getting our attorneys involved.

(51:24):
He then countersued us for things afterwe filed a complaint against him, my
attorneys did, and so when hecountersued us, he had attorneys and we
actually went this litigation went almost twoyears, and we actually won one hundred
percent in a jury trial and Derekowes us our attorneys fees. He owes

(51:46):
us what he what we sued himfor, and he basically has zero money,
so we haven't been able to collect. So now we are proceeding forward
with foreclosing the property with my attorney. So how that is what he did
having the property? Well, it'sjust right. How much the property work?

(52:07):
You see the dirt, Yeah,there's obviously dirt, well not as
unfortunately, not as much as heowes us. And so you know,
we're we're gonna end up taking ashort end of the stick, but we're
at least trying to recoup some andcover our costs that we have in This
is really sad, No, no, this is really sad. So Derek
lost his entire home. That's sad. Really. I mean, he's going

(52:29):
to lose his home Wark and andhe's going to lose his home and and
all of this and where. AndI'm going to let him talk, and
I really I don't want to fightor anything. But where did it all
go wrong? Well, you know, there's certain things I saw him.
I probably shouldn't shake you. No, I mean, come on, it's
public record, the court case youwon. Where do you think it went

(52:51):
wrong? Well, you know,I think it went wrong where Derek is
just not it doesn't understand and doesn'tfollow through. And outside of personal life,
I'm not sure what different habits hemight have. And so at the
end of the day, it sellsthrough because Derek just didn't follow through.
He received insurance proceeds to pay engineersand architects and pay for asbestos abatement.

(53:16):
And I think, what Derek isyou spent the money on other things,
and so the project got stopped inhis tracks and it was everybody else called
with Derek's and the court agreed withhim. So he did get paid hold
on, But if we do themath, he actually did get paid money
that he didn't pay out until ofthe attorneys, right, do we know

(53:39):
how much? Derek? How muchtotal did you collect from insurance? Derek,
Wow, A little longer? Threehundred thousand dollars often and the check
the Capitol cashiers checked for the abatements. I have the Castle checks. Okay,
engineers, But Derek, you gotpaid. Here's what I need to

(54:00):
know. You got paid three hundredthousand, let's say, from insurance.
Okay, of that three hundred,how much did you you got that money?
How much did you pay out ofthat three hundred I'm not counting the
law I'm not talking about the lawsuit. How much did you pay out?
Seven thousand was to pay out?I was for the engineering, the architect

(54:23):
and the specialist abatement. That wasOkay, I have to cancel check and
bro hold on, listen, man, I'm just I'm just trying to get
Samanthia. So approximately you were leftwith over two hundred thousand dollars after paying
that. Well, there's also aliving. Some of that was for me

(54:43):
to live, Okay, got it, Okay, I got it and that
but was there more? Hold on? There had to have been more insurance
coverage coming once the house was done. Is that right? Yeah, but
it's not done. No. Iunderstand that, but you stopped paying.
I stopped paying because I fired them. They didn't do anymore for two years.

(55:07):
They tore the top off and left. Jim, Is that true?
You let the job sit for twoyears? He didn't pay the guys.
You remember that's what Jim started.No. So, so the engineering firm
that was designing and working with misterColeman to finalize plans was not paid.

(55:27):
They stopped. We didn't have afinal design for foundations. So then okay,
so, Derek, that wasn't JimBlack Construction. That was a separate
company that stopped. Hired them.You hired them, not me. No,
Well, but you didn't pay themthem, so they didn't pay them.
I had the design. We couldn'tproceed for it. Okay, wait
wait, wait, hold on,hold on? Did they have already been

(55:49):
litigated? I know, why didyou lose your Derek? Why did you
if you paid everyone and they stoppedworking, why did you lose with a
jury try? It wasn't a jurytrial. Jim Black has it so he
can't be a jury trial only wentin front of a judge under contract.
They don't want to go in frontof a jury. Jim, did you
say it was a jury trial.I thought, no, no jury,

(56:14):
it was a judge trial. He'scorrect, he didn't say that, but
it was a mistake. Who careswell, I want to know something.
Hold on, hold on, holdon. So they won the case.
Who was your attorney, Derek,A man named Tom Hollowe. How did
you find the attorney? I Ilooked all over for attorneys and he was

(56:38):
one of the best ones in thecity. Apparently not. Yeah, I
had had three cases of evidence thatall of it was But you lost.
You lost. I don't know howwhat are you going to do? Well?
Not to No, it's worse thanthat, Derek. Derek, it's
worse than that. You don't justnot have a house. You're in debt

(57:02):
up to your eyeballs. No,and that's why I'm following you. First
of all, I have I havethe cansel. Wait a minute, did
we just admit to that the specifideand was one of our witnesses came in
and testified that he was paid thatthat that he did the work. Not
Jim Black And it's we're not goingto be able to change your weekend.

(57:27):
No, we can't change it.I can't, Derek. Here's what I
do recommend that. I'm really serious. Okay, you need to file bankruptcy.
You know that, right? Areyou good? Are you okay?
And you need to move on.If you did, if you did recoup
any money from this, you probablywouldn't even get it. Oh, I
don't get them. I don't know. There's no money now, I mean,

(57:49):
Derek, I hope you understand,Derek. One of the reasons I
have you on. No, Seriously, I think you went about this the
wrong way, honest. And I'mwondering. And here's what I'm wondering.
I'm wondering if you spent a lotof that money and then you didn't have
the money to pay and that's whyyou fond That's not what happened. That
happened. I literally we got wegot a Derek, And I mean this,

(58:15):
I really feel bad for you,man, But you made a lot
of bad decisions and your attorney shouldhave advised you to settle this. Your
your attorney should have done that.Did your attorney think you could win this?
Yesication they do. Well guess okay, Well, is it unbelievable?

(58:35):
How this is going down? Firstof all, it was six times it
got postphoned. Okay, but butDerek, you lost man. Let me
ask you this, bro. Areyou You're not going to still try to
appeal this? Are you? Oh? Yes, okay, goodbye, We'll
see you have a good time.I'm Tom Martine. I don't have enough
shows left this year to get itdone. Go with a sure thing Denver's

(59:01):
Best roofer Excel Roofing dot com.You don't pay a cent until you're content.
Time for an insurance checkup free,no obligation. In comparison, call
Compass Insurance paying too much your coverageat dozens of insurance companies find out now
three O three seven to seven toone help. You'll think you're his only

(59:22):
customer when you choose Frank durand thereal estate Man dot com to list your
home with Remax Alliance three oh threenine two zero sixteen twenty two. Tom
Martine, Here a mic has abusiness problem. He's an owner, non
paying customer, kind of like thatlast guy. Listen, you know one
of the biggest mistakes consumers make ifthey have a disagreement. Mark We saw

(59:45):
that with a construction case one time. Where the woman was in the right
and the CADIN attorney. The differenceis no, No, she didn't have
an attorney, don't you remember.Yeah, No, that's what I'm saying.
She didn't have an attorney. Iunderstand, and what happened to her,
she was out flanked. But thisguy apparently had one of the best
attorneys in the world. According toam No, I think that. Yeah,

(01:00:09):
unfortunate, Mike. What's going onwith you? Yeah? Tom,
I rent a heavy equipment on theside, and I rented a wood chip
route to a tree service, Spartantree service, and I rented it to
him before he rented it for amonth and got paid, and then this
time I rented out. I gottwo thirds of the money and then he

(01:00:34):
canceled his credit card and I amgoing able to get the last third,
plus he returned the equipment back withoutbeing filled. So basically, he owes
me eighteen hundred and sixty six dollarsand I you ghosted me, and I
was hoping you could put a phonecall in and rattle his cage. Now
here's what I want to know.How long ago was that? Well,
he owed me the last the finalpayment on the first of the now did

(01:01:00):
you Okay, but you got yourequipment back right? Right? Is the
contract? The rental period ended onthe ninth. I did not receive the
unit back until the eleventh. I'mnot looking to charge him for those two
extra days. No, I'm askingsomething. I'm asking I'm asking for a
specific reason. Can you trace wherethe equipment was used? No? I

(01:01:25):
cannot. Okay. Now do youknow why I'm saying that, right,
because you would have a right onthat property. Yeah, and I'm not
asking you to do that to makeit hard on the homeowner. But the
homeowner would pressure or the homeowner owedmoney to the guy. They could you
could get payment from them, butit's too late. If you don't know

(01:01:45):
where it was used, you can'tdo that. Okay, I understand.
So here's the deal. You're lookingfor a way to collect. We can
call we don't do collections, oryou can call a collection attorney that'll kick
his ass. Yeah. I washoping to just a phone call, you

(01:02:07):
know, you know, because I'mnot sure what help. What's the name
of the company. What's the nameof the company? Service spartan, spartan,
Okay, Yeah, and we canhave look at we can have Deputy
dot Colum. But all we're goingto say is we had a complaint from
so and so about you not payingyour bill. What's up with that?

(01:02:28):
And then or hope that he hearsabout this, and we have a pretty
big audience. He should spartan treeservice. Where are they out of Marvada?
Okay? And here's what we cando with it. Eighteen eighteen sixty
eighteen eighty six. And that encludesthe balance of the monthly rental and then

(01:02:50):
the fuel that I had to putin the unit because he didn't come back.
Why why do you think he didthis? Is he going out of
business? I think it just pinchedfor money. I don't know. I
mean, he said he was gonnapay me, But I mean, like
I said, at the beginning ofthe month, it was an excuse,
Oh I have a you know,credit card problem. There was a fraudulent
activity, and then you know,and then the next thing was, oh,

(01:03:14):
I'll get that taken care of,and then you know, just kind
of just excuse us, excuse andthen you know, now I can't even
get him to answer the phone orsupply to a text message, and I
just would just seeing if you canmaybe help. Yeah, let's do this.
Let's do this, Deputy Doc.Why don't we have him give let's

(01:03:35):
have let's have a call made andsee what what they say. At least,
like I said, we can't docollections, but if you do have
to do collections, I would callattorney Frank Ball B A L L.
Really Okay, the guy's a fantasticcollection attorney. You know, it's not
that much to collect. I mean, if you're owed money, it's you
ought to consider it or having oneat least that you use now and then.

(01:03:58):
Has this ever happened to you?Yeah? Yeah, I've gotten you
know, non payment before and forthe game, for the rental equipment.
You might want to you might wantto consider Frank in the future. But
in any case, we'll have DeputyDoc give a call. Hey, Mike,
what is it? This is anotherMike has a comment on Derek that
previous insurance call go ahead on housefire. I feel I really do feel

(01:04:23):
bad for Derek. Mike. Whatis your comment? Yeah, it just
seems like so many of these mitigationnightmares that come from subcontracting, and this
seems like a good time to mentionyour fire disaster environmental mitigation company. That's
true. That's that's a rocket.You're right, and and I don't know

(01:04:44):
if they clean up or board uphouses after a fire. That would be
good to find out. But thankyou for reminding me, because uh,
they really are American Restoration twenty fourto seven. Uh is a good bet
on that. By the way,we we have more to come on The
Troubleshoot Show three oh three seven onethree talks seven one three, eight two
five five. One Clear Choice GarageDoors the place to call for all your

(01:05:05):
garage nor knees, including emergencies likeif you can't get it closed in the
middle of the night, can't getit open, whatever you need, they're
there. One Clear Choice Doors dotCom. Go with a sure thing Denver's
best roofer Excel Roofing dot Com.You don't pay a cent until you're content,

(01:05:29):
wait time for an insurance check upfree, no obligation. In comparison,
call Compass Insurance paying too much yourcoverage at dozens of insurance companies find
out now three all three seven toseven to one help. You'll think you're
his only customer When you choose Frankdurand the Real Estate Man dot com to
list your home with Remax Alliance threeoh three nine two zero sixteen twenty two

(01:05:57):
d new So you don't have comerun anxious. As fast as we can
show Shooter's gonna help come. Thisis the Troubleshooter Show. No Tom Martinez,
welcome, Welcome to the show,the only show of that. It's

(01:06:18):
come. We're here to solve problems, answer questions, take complaints to the
tune of over three hundred Yeah,I said that right. Three hundred million
dollars in cash, merchandise, exchanges, refund services, all directly due to
this show. We give great advice. We have a list of experts at
referral list dot com and you shouldutilize that. You don't have to just

(01:06:39):
come on the show to utilize referrallist dot com. These are people that
are background checked, they've signed ourcode of ethics. They're good people.
They're contractors, they're dentnis, they'redoctors, they're everything. These are the
best of the best. Referral listdot com. I forget to plug that
sometimes. It really is a greatsource. In fact, it was the

(01:07:00):
original list out there. But anyquestions you have, maybe you've been ripped
off by a contractor, it iscar day. I got Kevin calking with
me today. Kevin, what's cookingover there in the home studio man or
in the mothership on other ship?Yeah, it's just me and bo.
It's kind of quiet today. Yeah, it's crazy. Did you guys get
pizza like usual? It's coming stillya of course? Okay, all right,

(01:07:23):
well listen, here's the number.Three oh three seven one three A
two five five. Any car questions, but of course any issues ripped off
by a contractor, bad landlord.You get the idea. We like solving
problems, we like recouping money,We like handling things. Three zero three
Martino, simple as that. Threeoh three Martino. Don't forget help at

(01:07:44):
troubleshooter dot com. And I alwayswant to explain this a little bit that
three oh three Martino works on andoff the air. So if you call
it and we're not live on theair, will either pick up or it'll
go to a voicemail and we'll reachback out to you and try to get
you some help. Three zho threeMartino. Now let's go back to Bennett.
He had a question on a twothousand and nine Volkswagon. Bennett,

(01:08:08):
what was that about the timing belt? Should you do it? Does it
have one? What was your question, Bennett, Well, that's my question.
I keep hearing I shouldn't change itbecause the car's under fifty thousand miles.
Then I'm hearing, yes, youshould have a change. So I
don't know what the heck to do, well, Kevin, generally speaking,

(01:08:29):
you do it by either age ormileage in that vehicle. What do you
do? Yeah? I would beconcerned just with the aids because the rubber
products, the seals, and thewater pumps, and the belt itself,
they do start to deteriorate just withtime. And if it does break on
that vehicle, is that an interferenceof court? Everything is anymore? There's
very huge everything. Yeah, Soexplain what happens if a timing belt breaks.

(01:08:51):
The head stops moving, the campstops moving, So the valves that
are open when the belt breaks stayopen, but the pistons continue to move
up and down, so there's noclearance. When a valve is open and
the piston comes up, they hit, they collide. That's what that advalence,
and that valve kind of looks likea trumpet, if you will,
And when that piston hits it itjust mangles it, it bends it.

(01:09:13):
And I've had it go as faras breaking it off and going through the
block. I mean, I've hadit then. But in that case that's
an engine engine. Well even soif it does break on an interference engine,
I mean, really is what wouldyou have to rebuild just to the
entire top end right the head?You'd have to redo, you know,
replace valves and everything. And that'sBennett, that's big money compared to just

(01:09:34):
getting the belt. You get todo the belt anyway, when you do
the head, you might as welljust bite the bullet and just do it.
Let me ask you this, Kevin, I I really appreciate everything you
do on the air. Is therea shop here in Aurora where I can
bring it and have it done?You know, I don't know of anybody
to recommend that there and it justget it over to share it in auto

(01:09:55):
tech it's a little further, butdrop it off. You can get an
uber back or something. Now,I'll help I'll help you get a ride
back. How's that man? BecauseI definitely want this done. I have
three things in life that are soimportant. Is my family, my home,
and my cars. In this car, if you looked at it,
it's like it's brand new. Nice. Well that's cool, man, But

(01:10:16):
that's about that. Bennette. Hey, let me ask you, why do
they even use timing belts, Kevin? Why why hasn't everything just gone to
a chain? And then to followup on that question, is there any
way to check these? Could Bennettbring it down there or whomever and actually
just have it checked? In otherwords, can you look at a timing
belt, even if it's ten yearsold, even if it's got eighty thousand

(01:10:38):
miles and see if it's good ornot. You can see if it's bad,
but it's very difficult to determine ifit's good because it just it can
hide, you know. I mean, who's going to be responsible if breaking?
It doesn't necessarily have to be allcracked up like they're fifteen. So
if it breaks after you look atit in six months, did you are
you responsible for that belt? Yeah? All right? Three h three seven

(01:11:00):
on three A two five five,Patty, what's going on with your Hondai
Santa fe? Yes, sir,so I've got a twenty twenty Hondi centa
fe the light for the t PMS. I think it is called uh will
not turn off, and there aredifferent brakes. Plus and Discount Hire both

(01:11:21):
said there is nothing wrong with mytire pressure and that I would have to
hire or find a Hyundai specialist toget that light removed. A couples.
How many miles hold on patty?How many miles are on it? Seventy
three thousand. Ah, man,you're outside of that warranting. I'm going

(01:11:43):
to tell you something that is veryironic. We have a twenty twenty Santa
Fe, or had one. Wesold it, and guess what I had
trouble with. I had trouble withthe TPMs sensor and what happened was yet
the inside part of it broke offfrom the stem. Kevin, imagine that,
But it didn't lose any air.Now, mine was still under warranty.

(01:12:10):
I had forty five thousand miles onit. I brought it up to
McDonald Hondai and they ended up replacingit. But Hondi, the manufacturer,
didn't want to cover it under warranty. I sued him and I ended up
getting my money back from them,so eventually they did. But I mean,
I wonder if yours broke off aswell. But Kevin all she'd have

(01:12:30):
to do is have the tire brokendown? Right, Well, yeah,
if you determine which which sensor isshe said, they're not showing any sense
or faults though. Well, okay, yeah they yeah, they tested them
and everything looked good. So no, wait a second, Patty, hold
on, I'm sorry. I thoughtyou said all they tested was the air
pressure was correct. No, I'msorry, maybe I wasn't say. No,

(01:12:55):
they did test the tires. Everythinglooked well. There wasn't any anything
going on, no flatter anything.But they also did check the sensors,
each sensor and it was working,uh correctly, it was fine. So
how would you what would you howwould you diagnose that? Well, you
got to use a scanner and seethere's there's codes in the body tow module
somewhere for that light to be on. There's some indication of why the light

(01:13:18):
is on. So they need togo a little further. Yeah, but
a tire store, I mean discounttire probably isn't discount. Yeah. They
mentioned going to a hyundaid dealer orHyundai, and if I can avoid it,
I don't want to go directly tothem, but maybe we work on
them. We work on them allthe time, a lot of shops.

(01:13:39):
So if it breaks off like minedid, Kevin, and it's kind of
just flopping around, either still connectedbut not fully connected, or if it's
literally just flopping around inside the tire, which you'd never hear when you're driving,
is it possible the sensor is stillcommunicating with the bus module. They're

(01:14:00):
communicating, but it doesn't have anydata because there's no pressure. That's why
the lights That's what I guess,kind of what I'm saying, that's what
the light's on, But you're sayingit would still there's somewhere to look in
there to see that it's not sendingdata. Lights on. There's a code
somewhere somewhere. Yes, So whatif say you which tire it is?

(01:14:21):
Hold on? Patty? Did oh? I didn't even think about that.
You're telling me yours doesn't say whichtire's low? Nope? Nope? And
you know and Mark if you isthis Mark or Tom? No, it's
Mark? Oh? Mark? Okay. So if you remember on your twenty

(01:14:41):
twenty how you can look at thesettings and then it shows you it's everything
is good. There is anything low. There isn't anything that's weird other than
the uh that light. Wow,So it's probably Kevin a problem with the
actual the brain. It could bea system problem. Yeah, so I

(01:15:02):
understand now I get you one hundredpercent, Patty, because for people that
don't have a twenty twenty Santa Feor any Santa Fe for that matter,
it shows the tire pressure on eachfour tires on your dash, yeah,
like thirty two, thirty two,thirty three, whatever. But then there's
also a separate if there is aproblem, like one of them's twenty five,

(01:15:25):
twenty six, you'll see that onthat same picture on your dash.
But there's also another light, likea red light that'll come on, and
her red light's always on. Yep, the exclamation point yep. Boy,
that sucks. That's out a warranty. Could that be really costly, Kevin?
What do you think? Oh,that's a hard question. Yeah,
it could be a disease. It'shard to hold on. Mary's got a

(01:15:46):
comment on that. What's your comment, Mary? I recently went through this
problem with a TMS on a twentyseventeen Forester and the problem was water.
I had a leak in the guardrailon top of the car that was leaking
into the sensor and getting it wet. And when they fixed the leak and

(01:16:10):
changed out the sensor, I've hadno problem since when the light comes on,
I really have a flat. Idon't understand how how did water I'm
sorry, how did water get toa sensor that's inside of the tire or
are you the module I gots excuseme not the censor of the module?
Yes, on the roof of thecar. Yeah. And when they got

(01:16:34):
the leak fixed, the water leakfixed and the module replaced, everything was
fine. And that was super crazy. All right, Hey, I appreciate
that. And Patty, what Iwould do, honestly, I would bring
it. What were you at intown, Colorado Springs? I don't want

(01:16:57):
to honest Well, I'm that's accurate. Yeah, you know what, bring
it over there. In fact,we'll do this for you. I will
call over. Now, they're notgonna fix it for free, but I'll
call over to Jesse and they willdiagnose it for free for you, and
then hopefully you get the work donewith them. And if I can't get
a hold of Jesse really quick,Susan, who's our new guy down in

(01:17:20):
the Spring's our new shop? Yeah, Master Tech, I will do that
I'll figure that out for you.Give Kelly your information and then I will
call these guys. If they'll bothdo it, I will give you the
option whoever's closest to you, butthey'll either of them will do me that
favor. All right, Thank you, Mark, I appreciate you. You're

(01:17:42):
welcome, all right. Three ohthree seven one three a two five five.
Becky's got to comment it on itas well. Everybody hold tight,
though, I gotta take this breakor dragon will kick my ass. Go
with a your thing Denver's best ruferexcel roofing dot com. You don't pay

(01:18:02):
a cent until you're contenth time foran insurance check up free, no obligation.
In comparison, call Compass Insurance payingtoo much your coverage at dozens of
insurance companies find out now three allthree seven seven to one help. You'll
think you're his only customer when youchoose Frank durand the real estate Man dot

(01:18:23):
com to list your home with RemaxAlliance. Three oh three nine two zero
sixteen twenty two. All right,three oh three seven one three eight two
five five. That's the number youneeds. You've been ripped off, taken
advantage of have a question. Wantto expose some scumbag out there? Three
zero three seven one three A twofive five or three oh three Martino or

(01:18:45):
help at troubleshooter dot com. Here'sthe deal. Here's the deal. Kathleen's
got a problem with a skunk underher house. But first, Becky has
a comment on the sensor issue.We had a lady call in and say,
hey, my twenty twenty Hondai's SantaFe. They show the proper pressure

(01:19:06):
on each tire. Let's just sayit's thirty five psi. They're all proper.
But our TPMs light or the redlight is still on and we're going
to have someone look into that andfigure out what's going on with that.
But we have gotten a ton ofcomments on it. What's your comment,
Becky? Hi Tom? Yes,Hi Tom. Hey, So I have

(01:19:28):
a button in my two thousand andthirteen Honda and it's down low to the
left of the steering wheel and youcan't see it. You've never looked for
it. You don't even know it'sthere until you look down low and it's
got the tired exclamation point on thebutton. And you hold that button in

(01:19:50):
and it resets that light. God, I have never seen that Honey has
been Donday's got the same thing.Yeah, there is a recent button somewhere
to the right on Honday where markets. It's it's right there. You hold
it for twenty light yep, exactly. Not newer ones, yes, yeah,

(01:20:12):
I don't know how new they're going, but I know that twenty twenty
has it. Yeah, that's amazing. That is great information, Becky.
I didn't know about it until discounttire goes. You should have a button
down here somewhere, and I getdown outside and it's right there. I
can't believe I didn't know that.I honestly always thought you had to have

(01:20:34):
one of those, uh movie Btwo you put them on there for everybody.
It's nice. Yeah, it's reallynice. Is it most cars?
Kevin or just knows it's not mostit's and I'm not sure which ones exactly,
but I know for a fact thatHundai's got it. Wow. All
right, Well, hey, thankyou, Becky. Three oh three seven
one three A two five five,Bob. You'll be after Kathleen. Kathleen,

(01:20:57):
I cannot imagine having a skunk undermy house. My mother, when
I was probably in middle school,ran over a skunk in her Chevy Chavette,
and that thing stunk for months.You couldn't get rid of it car
washes. I think she used somethinglike lemon or vinegar or you name it.

(01:21:20):
We couldn't get rid of that smell. And every time she dropped me
off at school, especially the firstweek, I'd smell like skunk. It
was embarrassing. And I cannot imaginethat smell under my house. But tell
us about it. Well, it'snot under my house, thank god,
he's under my garden shed. Holymoly, is it dead or alive?

(01:21:44):
Trying to find everybody does bugs,and they do, you know, lots
of different things, you know,but nobody. I haven't found anybody that'll
trap him and take him off somewhere. God, I wouldn't. I wouldn't.
I wouldn't. I wouldn't. Iwouldn't. I wonder. I wonder
if and I'm not saying this ishow you should do it, because I
don't know, but we're going toask an expert in a second. I

(01:22:06):
wonder if you shoot one, andI you know, I'm just saying if
they release that odor, I yes, they do, Oh my god,
So if you shoot it you're makingspecial trap. That's it's you know,

(01:22:29):
small, and they'll crawl into it, you know, if you put cat
food or something. And this isthis is just a tail that I've learned
and and you know they get inthere, but it's it's small enough that
they can't lift their tail. Theycan't spray if they can't lift their tail.
Wow, Well, hold on,I'm going to get an expert on
from our refer have one. Wedo. We've got a vermit expert.

(01:22:50):
So listen, let me catch upon this break because I'm trying to stay
on time. We'll come back,we'll bring the expert up and we'll see
how to get rid of the skunkwith hopefully not hit sprague. Well dight
go with a sure thing Denver's Bestroofer excel roofing dot com. You don't

(01:23:12):
pay a cent until you're contenth timefor an insurance check up free, no
obligation. In comparison, call Compassinsurance paying too much your coverage at dozens
of insurance companies find out now threeoh three seven seven to one help.
You'll think you're his only customer whenyou choose Frank durand the Real Estate Man
dot com to list your home withRemax Alliance three oh three nine two zero

(01:23:36):
sixteen twenty two. All right,three oh three seven one three eight two
five five one line open, uh, three oh three Martino. Let's get
back to Kathleen. She called up. She's got a greenhouse outside, she's
got a skunk under it, andwe're trying to figure out who can get

(01:23:57):
rid of it, how to getrid of it. I've got Dave with
a E G D varmit control,who's on a referral list at referral list
dot com. Dave, do youget rid of skunks? Let's start there.
Yes, yes we do. Andwhat is your success rate on the
skunk not spraying? Well, Iusually pretty good once they're in a trap.

(01:24:17):
That that is false. By theway, if they can't lift their
tail up, they don't spray.They spray, and they can spray in
those live craps, but you can'thandle them if you handle them correctly,
they they normally don't or it's justminor. Well, what do you mean
if you handle them correctly? Ihad someone and I don't want to give

(01:24:39):
any validity to this. I don'tknow if it was a joke or not.
But someone emailed they get rid ofthem. They've had great success with
firecrackers, the hell out of ita lot. Oh yeah, that would
cause them to spray. So whenyou say you handle them, how do
you handle them? Like? Howif she calls you, Like for anybody

(01:25:02):
listening that traps on their own,if they have a trap, if you
cover the trap with a cardboard atleast by the on the top and on
the side of the trap that you'reapproaching, If a skunk doesn't see you,
they normally don't spray, yeah,or you ease up and you put

(01:25:26):
a towel over it. What doyou use for bait? Like a carrot
or what you could use? Youcould buy commercial baits, but scuncture.
You know, they're in the trashcans, ellie cat food, pizza,
big products, they pastry, theyyeah, they feed on a wide variety

(01:25:49):
of stuff. Scavengers they are,they are. So what are you charge
to get rid of a skunk?Let's get to that. It all depends
on where where we're working. Startedby the service call. The thing with
the skunks is this, we cancome trap your skunks, no problem.
We cannot relocate your skunks in Colorado. Oh, you're not allowed to No,

(01:26:14):
because of rabies in Colorado, skunksof the Big Carrier, rabies,
skunk the bad I want to clarifythis, so, Dave, So,
in Colorado, by law or bysome form of statute, you are not
allowed to release them somewhere? Correct, we can? I did not know

(01:26:38):
that. Oh yeah. Now,like let's say, if one falls in
your window, let me let meask you this. Could you could you
trap it and let it go inCalifornia? Maybe maybe like Los angeles'mer no,
no, they no, we can't. He definitely can't transport them alive
in Colorado and then crossing state lines. That's another problem. But you so,

(01:27:00):
Kathleen, what do you think aboutthat? Because when I happened to
mention shooting him, you did notseem to like that idea. So if
he comes over and gets it,man, that lights out for that little
guy, that's okay with me.Wait aren't you too? Yeah, that's
what happened. You know. Whereare you at, Kathleen? I beg

(01:27:24):
your pardon? Where are you at? I'm in Brighton? So you got
side of Brighton. The other thingyou could do is once once the stuncture
none, then you may be ableto do some exclusion work on your shed.
Yeah, I'm kind of already prepared. You know. The problem is

(01:27:45):
is that my husband died years agoand I'm fixing up my place to sell
it, and yeah, and Ikind of know what needs to be done
after he's gone, but uh,you know, I need to get rid
of him. I'm seventy seven.I know nothing about all this stuff.
Well, listen, called Dave.This guy's been with us a while.

(01:28:08):
I've never had a complaint on him. He's a good guy and he knows
what he's talking about. But youcan call him at three oh three seven
four eight eight eight seven nine,Aged Varmitt controlling real quick, Dave,
I mean pretty much. You don'tdo bugs, right, but you do
any kind of varmints, like wildlife, any kind of what's the biggest thing?

(01:28:30):
I mean do you do you everget a call like, I don't
know, what's the strange one youget like what like at just this strange
stuff is really more of the peoplethan the animals. Yeah, well,
but I do get some crazy critterslike I did catch a ringtail cat in

(01:28:54):
Denver before. If they're more ofa Southwestern critter, what do you do
with the can you relocate prairie dogsor do you have to have that work?
You can't? Yeah? All right, that's that's a hot potato.
Man. I wouldn't touch it either, all right, Hey, Dave,
we appreciate it. You can findaged Varmit controller at three O three seven

(01:29:16):
four eight eight eight seven nine erof course, give him a call every
or you can check them out atreferral list dot com. Now, Kathleen,
hopefully that works out for you.Let's go to Bob your next Caroline,
Jane, Hold tight, Bob.What's going on with the Silverado?
Man? Hey, Mark, thanksfor taking my call. So I'm a
question for Kevin. I've got aoh nine Silverado and it's actually immaculate.

(01:29:42):
It's got ninety five thousand on itsBut I was looking to you guys talking
about timing belts and that, andyou know, I really hate to trash
my motor. Did you say Silverado? Yeah, it's a silver I you
have a chain, you don't havea belt. You have a chain on
that. Oh, well, that'sit's better, right, yep, yep.
I think I know the answer tothis, Kevin. But if there's

(01:30:03):
never an issue like with the chain, like the chain broke, right,
there's no reason to ever replace achain right now, Well, we'll get
in and we'll do things. Ifa tension or fails, you start getting
a rattle when you start it inthe morning, different things like that,
and you get a kit and youstart replacing parts. Yeah, but past
other than that, you would neverdo it just out of maintenance. It's

(01:30:24):
not an interval part. No,there's no interval for that part. And
then if it does break like atiming belt. Are engines with chains,
are they interference as well? Orare? But typically by the time they
go, the motor is ninety percentdone anyway. Oh, so it doesn't
hurt, it doesn't feel as bad. Yeah, go ahead, Bob.
So if I don't, if Idon't need to worry about that, Kevin,

(01:30:45):
So, I don't know. That'sthis truck. I hardly drive.
It's it's immagulive. Like I say, it's got ninety five thousand on it.
It's a twenty five hundred heavy duty. What do you think I should
address with it? That needs tobe addressed because I don't know what maintenance
its it's had, if anything,just basic fluids. I mean, there's
there's yeah, just basic suage,change oil, transmission and coolant. Coolant

(01:31:10):
does deteriorate too, and it turnsthe civic. So you got to get
it out of there. Hey,how long for that? Generally in most
vehicles, Kevin to cooling? Fiveyears? I think? Okay, yeah,
okay, So do a cool andflush? Have you do a cool
flush? And what what with thetransmission? Is that just changing? Just
drop the pan, get the debrisout, put a new filter in.
Nothing crazy. Yeah, okay,So no flush or anything like that.

(01:31:31):
I don't agree with the flushes becausethe flushes don't address the filter. They're
just pushing dirty fluid around in yourtransmission. It's not a fix. Drop
the pan, drop the filter orboth. Yeah, change the run on
that, Kevin. Oh, dependingon fluid and filter. I mean you
know, two to three hundred bucks. Okay, that's all yep, Okay,

(01:31:55):
all right. Well I'm really closeto you guys, so I'll get
a hold of you and schedule anapployment by thanks, Bob. I appreciate
the call. Three oh three sevenone three eight two five five three zero
three Martino, We're gonna have twolines opening a second Carolyn's got a problem
with a dishwasher or an issue witha Bosh dishwasher. Now that's one we
don't get a lot. We geta lot of different brands. I don't

(01:32:16):
hear many bad things on Bosh anda lot of them come back to Sears,
believe it or not. And thenJane's got a problem with hail damage
on a car. I want toask I'm gonna go to break come back
to these two, but I gottaask you something. Dragon and Kelly,
have you noticed something since I havetaken over the show forty five minutes ago

(01:32:39):
about the callers, Have you guysnoticed something that's absolutely remarkable? In fact,
I'm not sure it's ever happened inthe last forty years. Maybe it
has, but have you do?You are getting interrupted, So there's that.
Nope, not that, not thatat all. Every single one up

(01:33:00):
till him. Unless I'm crazy,and maybe I am was a female.
This is talk radio. I don'tthink I have ever talked to five or
six females in a row. Andthen Carolyn and Jane, I assume are
females too. It's very odd.What do you make of that? Nothing?
Nothing, nothing, nothing? Youknow what you guys? Suck you

(01:33:25):
guys. Let's go to break gowith a sure thing Denver's Best roofer Excel
Roofing dot com. You don't paya cent until you're content. Time for
an insurance check up free, noobligation. In comparison, call Compass Insurance

(01:33:45):
paying too much your coverage at dozensof insurance companies find out now three oh
three seven seven to one. Help. You'll think you're his only customer when
you choose Frank durand the real estateMan dot com to list your home with
Remax Alliance three oh three nine twozero sixteen twenty two. All right,
folks, One line open three ohthree seven one three A two five five.

(01:34:09):
You know what other show can youtune into? And one minute you're
talking about how to get rid ofa skunk, next minute you're talking about
a timing belt, then a dishwasher, then hail, Well, that's this
show right here. You have anyquestions comments? One line open, three
zero three seven one three A twofive five. I'm not going to say
who, but someone was telling mea story about getting rid of a skunk

(01:34:32):
that worked well too, So wedid find another way to do it,
and he saw it happen in frontof him, and he didn't actually do
it, but he knew a womanthat worked it, let's say, like
a dude ranch and there was askunk there and she walked over literally snagged
it and then held it in thetrough for a little bit and until it

(01:34:56):
died and it did not spray.So there's there's another way you can write
down in your book if you wouldlike to. I personally don't endorse that
method, but it sounds like itwould work. Now, Chris, what's
going on with you? Ah,high Mark, I have an issue.
I'm trying to find out if myex wife is dead. She lives in

(01:35:19):
a different state. Yeah, Ihave sent the police out to do a
welfare check and we're just in areally weird situation there. I can't get
any information but about it at all. Go with a sure thing Denver's Best
Rufer excel roofing dot com. Youdon't pay a cent until you're content.

(01:35:42):
Time for an insurance checkup free noobligation comparison call Compass insurance paying too much
your coverage at dozens of insurance companiesfind out now three all three, seven
seven to one. Help You'll thinkyou're his only customer when you choose Frank
durand the real estate Man dot comto list your home with Remax Alliance three
all three nine two zero sixteen twentytwo. Ripped off news, need advice?

(01:36:12):
Who you don't help? Come runningjust as as as we can.
Show Shooter's gonna help. Come man. This is the Troubleshooter Show. No
Tom Martino, Welcome, Welcome tothe show, the only show of is
Kin. We're here to solve problems, answer questions, take complaints. If
you've been ripped off or taking advantageof we want to hear from you.

(01:36:35):
The phone number, simple it works, twenty four to seven, three zero
three Martino. Tell your neighbors,tell your friends if they need help going
after a bad contractor or if youneed help with some scumball anybody. It
doesn't matter who it is. We'rehere to help. That's how we put
it. We are here to help. Three zero three Martino. It's a

(01:36:56):
phone number, and we also havea great list of people at referral list
dot com background check. But evenmore importantly, they've signed our strict code
of ethics. They're going to treatyou right. They're going to do you
right, So don't ever forget thatreferral list dot com. And by the
way, if you want to seethe worst of the worst, check out
Sleeesburgade dot com. These are peoplethat have done things beyond any form of

(01:37:23):
what we would call a mistake.These are people like Don Eiley that ripped
off small businesses. He was therekcounton around the Denver metro area to the
tune of ten to fifteen million dollars, put a lot into bankruptcy. He's
a true scumbagh Yeah, I meanhe was Oh my god, Kevin,
that's Kevin Calkin was shared in AutoTech in the iHeart Mothership was. That

(01:37:47):
was the craziest part. I wentto his sentencing and he had so many
people that owned small businesses get up, and the judge threw it at him,
I mean threw everything at him.I think he got thirteen years.
Now. I didn't know this,but federal stuff like that, I think
you automatically get twenty percent off ifyou have good behavior. But I tracked

(01:38:10):
that guy down to his office.We were live on the airtime was at
the Mothership. I went out toDon Eiley's office in the Tech Center and
he had basically a whole floor ofthis building, like literally, I mean
it was massive. It had tobe I don't know, thirty thousand square
feet. It was massive, massive. And I walked in there. He

(01:38:31):
was the only one in the entirething, and I just shoved a camera
in front of him, started askingquestions. Of course, he pointed to
us an attorney on everything, wouldn'tanswer anything. But sure enough, after
he got convicted, sentenced, thrownin federal prison, Kevin is absolutely right
to BBB still had him as aplus ratings. So listen, I'm not

(01:38:55):
saying we don't ever make mistakes,or our people don't, but I guarant
we would have never made that mistakeat referrals dot com. Now let's get
back to Chris. He had aninteresting question. Unfortunately, it's Friday,
and I have learned a lot ofthings about attorneys in my life. Trying
to track one down on a Fridayis very hard. Bonnie Shield's family law

(01:39:18):
attorney on our referral is she's notavailable, and then Dan's not available either.
I was going to ask them DanMcKenzie, that is, I was
going to ask them about this guy'ssituation. Here's the bottom line, Chris
is trying to get caught up onchild support or get himself out of trouble
with it, and he's got tofind his ex wife apparently in order to

(01:39:39):
do it, and he doesn't knowwhere she is or if she's dead.
Now, Deputy Bow, you saidsomething interesting about figuring out if she's dead,
that vital records in her state wouldprobably have a death certificate if she
died. What state is it,Chris? It's the state of Washington.
Well, oh, where you go? You should just call the state of

(01:40:00):
Washington on you You'll go on theinternet, look for vital records, make
a phone call, pay the fifteento twenty dollars and get a copy of
the death certificate. Wait a second, Hold on, Hold on a second.
Though I could have sworn I justread something. If I think I
just read that in that state,they don't. Is that Washington state?

(01:40:23):
Did you say? Yeah? Thissays now? Listen. I don't know
Chris Cartwright, but he's on ourYouTube channel and he's been on there forever.
And oh that's you, Chris,thank you, son of it.
Well you well, you already knowthey don't have vital records. You just
die, You're you're killing me,Chris, I didn't say that, you're

(01:40:45):
giving yourself advice. No, somebodyasked, and I said, they don't
require death certificates in the state ofWashington. How is that possible. So
when someone dies, what happens?Well, wait, my son three years
ago, Oh, and it wasit was. The coroner was the only
person I could get any information outof. There is no death certificate for

(01:41:10):
him, and it's I asked,and they said, it's not required in
the state. In the state ofWashington unless one is death is confirmed,
they don't have to issue one,and there's no reason to issue one unless
there's a legal requirement for it.Now, you put in this YouTube,
and for people that don't know whatI'm talking about, if you go to
YouTube and type in Troubleshooter Network.We basically have a show. Within the

(01:41:32):
show for the entire four hours.During breaks, we're talking other topics,
all kinds of stuff. But somethingelse you put in this is very interesting.
You're saying she's still getting Social Securitybenefits. Is that correct? Well,
she wouldn't get them yet because she'snot she's not over sixty five.
Well, then what do you meanby this? Well, what do you

(01:41:56):
mean, do you think the daughterin law? Well, that's that's a
whole nother story. But her,my daughter in law, is not a
good person. And okay, Ican give you a perfect example. We'll
give it. When my son passedaway. It was considered accidental death when
she called me and said, hey, your son passed away. But I

(01:42:19):
wasn't in the house when it happened. It just people don't stay that unless
they there's a reason for that.So you got it in for You've got
it in for the daughter in law. But are you thinking, Chris,
that possibly she oft your ex Isthat where you're going? That's kind of

(01:42:41):
where I'm thinking. And she Isent a police over there for a welfare
check and it was at like seventhirty at night, and my daughter in
law answered the door after her houseand told the police. So she's at
the library, and they said,well, can you call her? So
she called, and please say thatthey only assumed that they talked to her.

(01:43:03):
But it could have been anybody asfar as I'm concerned, because she's
that sort of person that would havesomebody to call. Here's what you need
to do. I'll tell you whatyou need to do. Why on a
plane. That's exactly what I wasgoing to say. Yeah, Or do
you know any of the neighbors.Well, we only have one neighbor that

(01:43:26):
we spoke with a few years agoand my son passed away. He actually
reached out to my wife and toldher that there was something fishy going on
in the house and he couldn't seewhat it was, but it looked like
somebody had died, and it wasjust a really coincidental thing. But it's
it's a very strange situation, Chris. I would if you don't want to

(01:43:47):
fly out there, here's exactly whatI would do. Honestly, if I
was really thinking something like this,I would personally fly out there, drive
out there, whatever. I wouldtalk to neighbors. I would figure out
if that woman's live or not,if that daughter in law is actually in
that house and you're either going tospot her in a week or so or
you're not. And if you're not, then I'd go directly to the police

(01:44:10):
and start trying to figure out anddo a missing person's That's the other thing
you could do. If Deputy Chopperwas in studio, I'd ask him,
we always hear you got to waittwenty four forty eight hours. But at
what point would she be considered missing? Especially when this gal saying that she's
at the library. So I'm noteven sure how that works, but that's
what I would do, Chris.I'd get my ass out there and look.

(01:44:31):
Or if you still have the phonenumber to that neighbor, call them
up and say, when's the lasttime you saw her? Yeah, that
was another thing we were trying todo. But what the hell? But
wait a minute, I want toask you this. I'm sorry I'm interrupting
myself and you, but why doesthat have anything to do with your child
support problem? If you're back,not her? If you're back on child

(01:44:54):
support, don't you have to justpay what's due according to the courts.
What does she have to do?Agree to it? Accept it? It
doesn't sound right. You pay intothe registry, I guess, is what
I'm saying. When we modified thechild support to cover the arrears, she
agreed to release all of the interestfrom that point forward? Is that in

(01:45:17):
writing it is and the state won'trelease it until she agrees, until she
says yes? And how long agowas that? Fifteen years? Fifteen years
ago? When did you get caughtup in the rears. Oh it was.
It was document. It's been almosttwenty years. And then when you
say that's in writing, how's itin writing? Where's it in writing?

(01:45:40):
Is it on a napkin? No, it's in the court document. Okay,
So then why it's Wait a minute. If it's in the court document,
why is it an issue If that'spart of the decree. It's part
of the adjustment that we made,is that it says that the interest will
be waived. It's okay, holdon, hold on more. I'm going

(01:46:02):
to put you on hold one moretime. Kelly. I want you to
try one more person for me.You might have to get it from Suzanne
real quick, but I would liketo get someone at Harris Law Firm,
someone in their family division. Please. I've got to ask a few questions
on this. I would like tohelp Chris out. Everybody, Hold tight,
uh, Jane, Andrea, Carolyn. I promise we'll get back to

(01:46:25):
you. And Carolyn. I knowI dropped you on that dishwasher, but
I had to finish that up becauseI thought i'd have an expert on But
I promise you'll be right up bygo with a sure thing Denver's best roofer
Excel Roofing dot com. You don'tpay a cent until you're content. Time

(01:46:46):
for an insurance check up free noobligation. Comparison call Compass Insurance paying too
much your coverage at dozens of insurancecompanies find out now three O three seven
to seven to one help. You'llthink you're his only burg when you choose
Frank durand the real estate Man dotcom to list your home with Remax Alliance
three oh three nine two zero sixteentwenty two. All right, three oh

(01:47:13):
three seven one three eight two fivefive you've been ripped off or taking advantage
of? Honestly goodness, we wantto help. We're still trying to get
an expert. You know, it'slike an attorney on Friday. And these
guys are great, so I mean, you know I do this in Jess,
but I have learned over the pastfifteen twenty years at the hardest time
to get an attorney is on Friday. Honest to goodness, you know,

(01:47:34):
do your own math. I don'tknow. Meantime, when we're trying to
do that, Chris, I wantto go back to Carolyn. She bought
a dishwasher. They bought it inApril. It got installed sometime in May.
She had a problem pretty much rightoff the bat. They thought it
was as simple as a soap dispensernot opening up, Carolyn, When you

(01:47:56):
thought that was the only issue,was it simply not releasing the soap when
it was done with the cycle,the soap was still in there. Yes,
okay, So what happened? Youcalled them up? And then what
happened, Well, we went backand forth that this repair people would come
out and they would install another part, and then it wouldn't work and it

(01:48:18):
wouldn't run, and now would youbuy it? I bought it at Low's
and you can return it to Low'swithin twenty four hours. But it wasn't
installed for several days. So wedidn't even know there was a problem before
we were past the window of returningit to Low's. And they were say,
Carolyn, real quick, when youbuy something through Lows, I have

(01:48:41):
not done it. Do they?When you have a problem, like a
warranty issue, you don't call Loads? Do you call someone else or do
you call Lose? You call Bosh? You do not? Okay, you
can reach during the first twenty fourhours. You can call lows and they'll
take it back. And how manytimes have they attempted to repair this issue.

(01:49:03):
They have been out four times andhave replaced four different parts. And
the last time they were there onJune fourteenth, the repair person had the
Bow's technician on the phone, whichhe did on previous occasions as well,
and they were talking back and forthto try this, try that, try

(01:49:26):
this. So where did they leaveit? Where did it leave off?
Well, it's not working well.One of the things that happened in the
last phone call was that they werechanging various different parts and tweaking this and
then trying that, and then allof a sudden it started dumping water out
in the front door and all overthe floor, wooden floor. And the

(01:49:50):
Bo's technician said, well, thatdoesn't this unit needs to be replaced.
Thank god, yes, no,But then what doesn't have any authority?
So I called Bose and said notBose, Bosh, and said I want
a replacement, and I got customerservice and customer service answers and they say,

(01:50:17):
oh my, I'm so terribly sorryto hear what's going on. There's
always the sentence of how sorry,blah blah blah. So what did they
end up saying, though they alwayssay so, what happens will accelerate this.
I will accelerate this to the committee, and you should expect to hear
from them by the middle of nextweek. And by the middle of next

(01:50:38):
week, when I haven't heard fromthem, I call again. I got
here. It's a never ending circle. It's never never ending circle, around
and around and around. Would go, so let's do this. Hold on,
just hold on. I get it, I get it. I get
your frustration. I agree with youone hundred percent. I would be if
this was me having a microphone fourhours a day, Monday through Friday,

(01:51:02):
I would be screaming about Bosh inmy sleep and on the air. So
here's what I'd like to do,Deputy Bo. You're in studio. I
would like you to call up whateverinformation she has with her, okay,
or get whatever information call up withher, do a three way call,
do a lot of pressure about theshow, and basically this there's nothing right

(01:51:26):
about this. They can't fix it. Everybody they've sent out without exaggeration,
Carolyn, how many times have theybeen out without exaggeration? They came the
first time on May fourteenth. Idon't need dates how many times? Four?
Four times and they still can't fixit and it's still broke. Company

(01:51:48):
is bosh? Was that the sameservice company? Yes? Yes, Okay,
she doesn't have a choice, soshe calls up the manufacture and they
send out whomever. She has nochoice in the service. Although I do
see what you're saying. They nevereven tried a different company or these actually,
as far as you know, employeesof Bosch. No, no,

(01:52:12):
no, they're not employees. What'sthe name of the service company? D
three? They are excellent and theyhave well wait a minute, if they're
excellent, it would be fixed.So I don't know if they're excellent.
I don't know why you would saythat. Well, that's why I'm saying
I don't think they're excellent. Imean, I'm not saying they're bad,
and it possibly could be it.But if they've been out four times and

(01:52:34):
they leave thinking it's working and it'snot working, there's something wrong. Yeah,
we'll give a car Carolyn. I'vehad a dish a bush dishwasher for
twenty three years. But here's whatI want you to do. Actually,
the first I want you to callboth of them. You know, I'm
not saying the service company is nogood. But they've been out four times.

(01:52:55):
I mean, put a little pressureon them. And the reason I
say that is they're intact. Theycan listen to my screaming ass voice every
day. This thing needs to getfixed. She paid for it in April.
She hasn't had a dishwasher that hasworked for over three months and they've
been out four times. I've gotsome ideas for Carolyn, because I know
a little bit about Bosh. Hey, listen, Carolyn, I have not

(01:53:17):
handed bo one that he hasn't solvedyet. Okay, okay. I believe
that D three has replaced a differentpart each time because both suggest Why did
keep say? Bosh keeps suggesting,well, try replacing this part, and
then they send another part out,and that always a two week process for

(01:53:41):
them to order a part. Itgets sent and then they come on a
certain day to my area of town. Look, Carolyn, I'm not gonna
I'm not gonna go. I'm notgonna get tit for tad in here.
But I want to explain. Ido want to explain this and where I'm
coming from. If I bring mycar to Kevin at Sheridan Auto Tech,
because it won't start. And Iget there and Kevin is talking to someone

(01:54:05):
at the manufacture. It won't start. And then Kevin says, well,
we need to install an alternator becauseyour alternator is no good. And then
Kevin installs an alternator and I leaveand my car ends up back because my
car won't start, And this timeKevin calls somebody and Kevin is told to
put a starter in, and Kevinputs a starter in, and then I

(01:54:28):
leave and all of a sudden,my car won't start. Then it happens
again. Then it happens again.I am not going to be happy with
Kevin. A service person, inmy opinion, should be able to come
out and diagnose what the problem isin order the part. I don't know
what this company does. I knownothing about him, but I can say
this, they're not diagnosing anything.They're calling someone at the company to diagnose

(01:54:54):
it who's not looking at it.My point is if they sent out a
technician that knew what they were lookingat and how to work on it and
how to fix it, they wouldhave had it fixed. Kevin, do
you see any holes in what I'msaying? No, not at all.
You gotta take responsibility. You're theirtechnician. Absolutely so, Deputy Bow and
I understand they're really nice people,that is what Carolyn's saying. They're great

(01:55:17):
people. They're on their side oracting like they're on their side. But
the bottom line is they were putin charge of diagnosing and fixing it and
they can't do it. So let'sfigure out how to get this poor woman
either a new dishwasher or get anothercompany out there that knows what hell they're
doing. We need a new bowout there. Yeah, we're gonna call
the manufacturer and we're gonna call thisservice company that you can use it,

(01:55:41):
and we're gonna get to the bottomof it because all in all of Bosh
is one of the best dishwashers.Man, Well, you you report back
on this and I'll tell you whatI mean. I don't mind doing free
commercials for these guys if they decidethey're not going to replace it or get
it fixed. I have no problemdoing that. Every single day I sit
in front of this MICR Jane andAndrea hold tight. Go with a sure

(01:56:01):
thing Denver's best roofer Excel roofing dotcom. You don't pay a cent until
you're content. Time for an insurancecheck up free, no obligation. In
comparison, call Compass Insurance paying toomuch your coverage at dozens of insurance companies
find out now three all three sevenseven to one help. You'll think you're
his only customer when you choose Frankdurand the real estate man dot com to

(01:56:26):
list your home with Remax Alliance threeoh three nine two zero sixteen twenty two.
You know, I'm not going toget on my pulpit right now,
but I'm sick and tired of thesecompanies. Uh, just like this service
company, this dishwasher company. Bosh, I'm done with it. When I
say we use the power of themedia. You know, Martino's been doing

(01:56:47):
that for forty years, and we'vegot to do it more and more.
The power of the media is whywe get results. Folks. Our listeners
help us out when we give phonenumbers. People listen. Understand, I'm
not going to use that company.They don't how to fix anything. People
get it, and we've just gotto do it more and more. I
always want to give the business anopportunity to come on. In fact,

(01:57:10):
Kelly, I would like you totry to call that service company. I
know Deputy Bow's going to work onit, but let's get their perspective why
they've been out four times and it'sstill not working. I would like to
try that by the end of theshow if it's possible. We owe it
to them. I owe it tothem to give them the opportunity to explain
why four times out and it's stillnot working. I'd like to know that,

(01:57:32):
and then we'll find out from Boshuaythey won't replace it. That's what
I also want to know. ButDeputy Bow will work on that part behind
the scenes. Now, Jane hasbeen waiting the longest then Mary and Andrea
and I do want to point out. I'm not going to point it out
again, Jane. What's going on? Hey Jane, Jane, she's been

(01:57:59):
waiting so much. I'm sorry.No, you're fine, Jane. You've
been waiting a long time. Iappreciate that. What is going on with
hail damage? Well, no,this is not about hell damage. I
had a question about that that.I have also have a question about buying
us a salvage car. But withhail damage, do they consider that salvage?

(01:58:20):
That's all you had was hail damage. I thought those were not salvage
cars. Yes, yeah, theywould, it would have a branded title.
So it's simple as this. Here'sthe best way to think about it.
A car gets a savage title ifit's totaled. Generally speaking, a
car is totaled when the insurance companydoesn't want to fix it because it'll be

(01:58:41):
right around the value of the vehicleor most likely more the value of the
vehicle, so therefore they'll title it. Then people have the opportunity to buy
it back. Is a salvage car, and that's how a lot of them
come on the market. When itcomes to heal damage, it's it's pretty
much the same, but it's alittle different. If all you care about
is getting to or from work,or it's a farm vehicle or whatever,

(01:59:03):
just remember the resale value is reallygoing to suck on it. Yeah,
well, I have a question though. That was just one question I had
because somebody else had told me thatthey that it was because I've had hell
damage on a car before and itwasn't totaled though, so I guess that's
why mine never had a salvage title. But I'm looking at the buying other

(01:59:24):
cars now, so I just madea car another car and a lot of
times I'm seeing that they they aresalvage cars, and I'm wondering, is
that a salvage car. There isI'm gonna let Kevin chime into, but
there is a shop, or Ishould say, a huge dealership. I
believe it's up North. I thinkthey have multiple ones, that's all.

(01:59:46):
They always salvage cars, and theydo it. I'll tell you what,
They've been doing it for so long. They buy salvage vehicles and they restore
them or they fix them properly.They get signed off by the state,
they go through everything and basically geta rebranded title on them. And I
believe it or not, as longas they've been in business, I have

(02:00:06):
never had a complaint on them.And I mean they sell more cars than
probably most dealerships ever do. Somy point is, if it's done properly,
that's the ken. Yeah, that'sit, that's the key, and
you're getting the value. I wouldn'tbuy a salvage car from a shade tree
mechanic that makes a living off ofit. I simply wouldn't. Not saying

(02:00:29):
they do a bad deal, butI would look at one through a company
like that where that's what they do, and that's how they make money,
and they don't have any complaints,and you're buying it for the correct value.
Yeah, and how do you knowthat. I've gone online to try
and look up how much a caris, and every time they ask me,

(02:00:50):
what's the bin number? Well,I just want to know, you
know, the how much it's goingto cost. I don't have the bin
number of every car I look at. You should because that that is a
very important part of purchasing a car. Now, and let me tell you
why. Well, yeah, Imight just kind of purchase it, but
I'm just trying to get an idea, an idea of what I don't understand

(02:01:13):
your question, So an idea,for example, to know how to value
a salvage car. How do youknow you're getting a good deal? Well,
I don't know how you would valueit without having someone look at it
and tell you how much it's goingto be to fix it or it's already
fixed though, and you buy it, how do you know you're paying a
good pricing, you're not overpaying?Well, okay, I'll tell you what
you look at. How much anormal one and unsalvaged and unbranded car I'd

(02:01:40):
go to KBB. Okay, Igo to I'd go to KBB dot com
and you can choose your make,model and put in mileage, so you
could go twenty eighteen Honda Accord withthese options or standard options, and then
boom, it's going to tell youthe average price of what that sells for
at a dealership, what it alsosells or a wholesale, and what it

(02:02:00):
sells for if you're selling it directlyto somebody else. I don't know why,
but I'm put in trouble doing thaton that KBB. I've done that
for years, just so last twotimes I've tried to do it, it
always asks me, what's the youknow? Do I want to sell it?
Do I want to trade it?No? No, no, no
no no. I know what you'resaying. No, listen, listen.

(02:02:20):
I know what you're saying, Jane. I do know what you're saying.
If you really look at the questions, what you want to know is what
is my car's value. That's whatyou choose on KBB dot com. And
then you don't want to enter thefin number. You want to pick out
the year, make, model inmileage. Then you'll get to the information

(02:02:44):
you want yes, I agree.They ask you every other question to try
to sell you a product, whichis either for you to list a car
you have for sale or to showyou cars like that a for sale.
You don't want any of that.You're just getting caught up in the fluff.
Okay, that's an eager thank youvery much, appreciation. You're welcome.
Now, I wish I knew thename of that that salvage car.

(02:03:08):
But let's say there's two salvage cars, Kevin, I want your opinion on
this. Let's take a twenty twentyfour f one fifty say mileage. You
know, roughly the same one wassalvaged and properly I'll say that again,
properly rebuilt, everything done perfect,and the other isn't. What do you

(02:03:29):
think the difference on that value shouldbe? Because really, I think that's
what her question was. Sure,I don't know, what do you think?
Yeah, that's a tough one.You got to take into consideration.
Flood damage too. I would nevertouch a flood damage car that was repaired.
Yeah, that's crazy. Hey,Andrea, bring her up real quick,
Andrea, I want to know,really quick, what's going on with

(02:03:51):
your your neighbor. Yes, webuy six acres out of an investment,
and our neighbor is a treatment center. He decided to plow a road end
to end middle of the six acresto make an obstacle course for his patients.

(02:04:12):
And his claim is that he thoughtit was his land. The catcher
is last year we bought it.He came to us an ass us if
we were ever interested in spelling it. Andrea, you just brought up something
this show. This is what thisshow's about. Unfortunately, we are going
to run out of time big time. So I've got to take a break,
and I'm gonna be straight with you. I'm not gonna have enough,

(02:04:33):
nearly enough time to talk to youtoday about it. We're gonna call you
back first thing Monday. We're gonnaget Dan McKenzie or I'm sorry, not
mackenzie. Who's our I can't thinkof our real estate attorney, Brad O'Brien.
She's had a brain fart. We'regonna get Brad O'Brien on to give
advice on the phone with you.And then Martino has done so many neighborhoods

(02:04:56):
in developments. I guarantee between thetwo of them, we're going to get
this figured out for you, atleast where you stand. So let's get
this break, and then Chris andMary I basically got to tell you the
same thing. We're gonna have topick you up Monday, but hold on.
We will be back right after this