The Troubleshooter 7-21-25

Episode Transcript

Speaker 1 (00:00):
Y'all ripped up news needed by so you don't.

Speaker 2 (00:10):
Have come running.

Speaker 3 (00:13):
Just as fast as we can.

Speaker 1 (00:16):
Shooter's gonna help you come.

Speaker 4 (00:19):
Mag Di is the Troubleshooter Show. No Tom Martino, Hi.

Speaker 3 (00:25):
I'm Tom Martino. Welcome to the show. We are on everywhere.
We're online and we are on the air, and we
are streaming as well on iHeart Radio or iHeart Media app.

Speaker 5 (00:41):
And welcome. And if you are.

Speaker 3 (00:42):
Streaming video, you'll see a very handsome dude next to me,
Bob Logan. He is with Plumbline Services, one of the
owners there, and he always looks like he stepped out
of a GT magazine. Do you ever hate people like that?
I got Deputy d in the house. Uh Kachina, who's
at the studio anyway? I know Major mar Major. He'll
be signing up soon, Yes he will.

Speaker 6 (01:03):
We also have Deputy BO.

Speaker 3 (01:06):
Deputy Bo. Welcome Deputy Bo. Deputy Bo. A smart dude.
You know you know what I love our crew. What
we do here is we have retired executives and business
people and active people accountants and lawyers and doctors and
entrepreneurs to help people. And we help not just solve problems,

(01:27):
but we give advice, and giving advice is important.

Speaker 5 (01:33):
It is we love giving advice.

Speaker 3 (01:35):
And business people, as I said in the past, mainly fail,
not because of their lack of the trade, but they
fail due to the lack of business acumen, business knowledge.

Speaker 5 (01:54):
And I'm going to do this.

Speaker 3 (01:57):
I know why am I at seventy one right now
and a cancer survivor doing new things because I love it.

Speaker 5 (02:03):
You know, I started.

Speaker 3 (02:04):
I started Wave eight Wealth Management years ago before my sickness.
But we have a well oiled machine right now. And
what I want to do, Bob Logan, You're a businessman,
so I want to ask you your opinion. And I'm serious.
And I don't care if I talk about it if
someone else does it. I mean, I don't care. I
want to start. I wanted to start a company like

(02:26):
a business services corp. Now now what this is would
be nothing but the business end of the business. I
want to give you an example, Bob. There are many
plumbers and by the way, people call with problems, questions, complaints,
Call before they become big. Call anytime you have a
question or you need advice. We have so many people

(02:48):
to draw from. This is truly the only show of
its kind and I invented consumer advocacy in the media
fifty years ago. When I started, I'm serious, I mean,
Betty Furness was doing market basket reports, and I said,
we can use media for more than that. Let's go
after bad guys and do that kind of stuff. And
I had the first advice column in the Catskill Daily Mail,

(03:09):
then the Green County News, and then I started doing
it on broadcast. And truly, I mean, when it comes
to consumer reporters, I'm one of the original in the country,
longest running radio show on the air with the same host.
And really, truly, I only say that to give you
confidence that when you call us, we're going to be upfront, honest,

(03:32):
and we're going to be straight with you. Now I
want to ask Bob Logan, So anyway, we've known plumbers.
I've known HVAC people, because you're in the business plumbing,
heating cleanly their dreams. I've known electricians, I've known HVAC people.
I known plumbers, Okay, I've known autobody shops. I've known
so many wonderful people. They knew the trade, they were sharp,

(03:55):
they could train others. Even what they did not know
is basing basic job, accounting, bookkeeping, advertising, promotion, taxes, insurance.
They didn't know it, so they tripped through it. They
thought that was secondary and the trade was primary, and

(04:18):
they ended up failing.

Speaker 5 (04:20):
And then they're not all crooked. When they do this.

Speaker 3 (04:23):
They get into cash flow trouble. They go to the
next job and somebody gives them a couple grand down
and they say, you know, I'm short eight hundred on
this other job, and they borrow from that two grand,
not intending to rip anyone off.

Speaker 5 (04:38):
But then what happens is.

Speaker 3 (04:41):
A snowball effect and they become a failure.

Speaker 5 (04:45):
Sometimes people get hurt.

Speaker 3 (04:47):
You know that you know them, because I'll bet you,
Bob a lot of them come.

Speaker 5 (04:50):
To work for you.

Speaker 7 (04:51):
You're absolutely right, Tom, I mean that's great. Technis time again.
And it's not just in our industry, it's every industry.
You're absolutely right there. They grew up in a trade,
they grew up whatever it is, whatever it is that
they've learned throughout their career, and they think I can
do this better, and they go off.

Speaker 3 (05:06):
The and they probably can do it efficiently and really well.
Sure you've known people like that. Your point people.

Speaker 7 (05:14):
Business that you know how to read a financial statement,
how to run your fleet, how to how to run
your inventory. Uh, you know, basically accounting principles.

Speaker 3 (05:22):
Bob, you couldn't change a fauset washer if you had.

Speaker 7 (05:25):
To, Well, I could, but you just wouldn't want to.

Speaker 3 (05:28):
Pe. You know what I'm saying. What I'm saying is
is that's that's life, yes, is that people are great
at the business and bad at the business, or great
at the trade, bad at the business.

Speaker 5 (05:40):
I can think of so many.

Speaker 3 (05:41):
Now let's go back to excel roofing, Jay Brett's.

Speaker 5 (05:45):
Jay Brett's.

Speaker 3 (05:47):
Runs one of the best and out his son taken
over for him, Henry and and Brett. Jay's Stillingbo. But
he just he was gifted in knowing business. He didn't
know a lot about roofing, but he knew enough to
assemble the right people and do the right thing. And
they do such a good job. And he's one of

(06:10):
the ones that I highlight who knows the business. I
know you, I've watched you develop and grow and in
the business, my god, in a similar business to you.
We have George Donaldson who has the fix It Group,
and then we have let's talk about I mean, I
know people. Then I know people who were starting to

(06:32):
fail and they were so good and I got them help.
So this what let me go to Thomas. Callers callers
get priority, and then I'm gonna come back to and
I'm writing it down. Folks with a lot of people
criticize me time you say you're going to talk about this,
But so what we're going to talk about is my
business Services Corp. And what I envision it to be.

(06:52):
And I just believe it's a wonderful business. And there's
another business I believe should be started. I get see,
I have two more ideas than I have energy, but
I want people to pick up on the ideas. Thomas, Hey, man,
what's going on in your life?

Speaker 5 (07:11):
Thomas?

Speaker 3 (07:11):
What's going on? Man?

Speaker 8 (07:13):
Yes, like I've said before, this is uh for forty
years I've been listening to You're a friend. Second time
I called. Our problem is is we rent for nine
years and have really made upgrades to the house because
the landlord never wanted to do anything. So you know,
yeah the pubmbing I did and everything else, but anyway,

(07:34):
we upgraded the house real well. All of a sudden
he wants to sell and we're not sure what our
rights are. At this point we okay, have a good
relationship with the management lady, but then again, the management
lady has his interest and our interests well in mind.

Speaker 3 (07:52):
Well no, no, she doesn't have your interest at all.
She shouldn't buy law. She should have her her yet
her landlord say yes. I have a couple of questions, Thomas, Okay,
have you kept track of upgrades over the years, Well, not.

Speaker 8 (08:12):
Paper wise and old, but yeah, yeah, a lot of
plumbing and stuff like that. I've just done it. I
put in security lights.

Speaker 5 (08:19):
Which then let's let's go over this.

Speaker 3 (08:21):
Let's go over this, not just for you, but for
everyone else who is renting that does stuff like this,
because you're not the only one. I'm Tom Martino, and
we're going to talk about this. I also like talking
about waterpros dot net. They're great people for water conditioning
and water purification. They do it for such great prices
and great value.

Speaker 5 (08:40):
Good good people.

Speaker 3 (08:42):
Waterpros dot Net a whole house system thirty nine ninety five,
including getting rid of forever chemicals and plastics. Waterpros dot
Net three O three eight six two five five five
four go with a short Denver's Best Roofer Excel roofing

(09:02):
dot com. You don't pay a cent until you're content
time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com

(09:23):
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hey, I'm Ton Martinow
your trouble shooter. Three oh three seven one three eight
two five five. Let's not forget Compass Insurance Group will
do free insurance checkups to make sure you're not over insured,
under insured, paying too much.

Speaker 5 (09:43):
They're gonna take care of you.

Speaker 3 (09:45):
That's the Insurancehelpcenter dot com three oh three nine nine
six nine thousand. Everyone should have an independent broker look
at your your coverage and they do a great job.
Three oh three nine nine six nine thousand. So, Thomas,
here's what the law says. By law, you have no
rights for any compensation on anything when it comes to

(10:08):
what you're talking about unless you have something in writing.

Speaker 8 (10:13):
Now, Tom, Tom, the problem isn't the upgrades that I've done.
I don't care about that. Oh I need to clarify
that I'm not the renter. It's my girlfriend of twenty
five years who is the renter, and I'm just speaking
on her behalf. But I'm very close to the situation.
We don't know, I got it. I live separately.

Speaker 5 (10:34):
But okay, hold on, Thomas. That changed things.

Speaker 3 (10:37):
That changed things a lot because this landlord benefited from
what you did. Did the landlord give you permission to
do it?

Speaker 8 (10:48):
Oh? No, I don't ask for permission. I have asked
for forgiveness.

Speaker 3 (10:52):
Okay, So basically, give me, give me the idea of
the biggest upgrade or improvement you did.

Speaker 8 (11:00):
Well the whole thing. She made a very very nice
front yard garden out of it and spend plenty of
money on bricks and rocks and plants and stuff. But
that's not the point. The point is is we're going
to have to leave. But right we have people who
are intrusive and they want to come in and sold

(11:22):
the house. Now we haven't okay, a quick notice yet,
but okay, we want to know what our rights are
at this point.

Speaker 3 (11:31):
Okay with this, Okay, yes, there is your girlfriend who
is renting the place. And by the way, thanks for
clarifying all of that. So you're not really looking for
direct compensation or anything. You just want to say, Look,
she's been a great tenant over the years. Can't we
do this in a in a really organized fashion that
doesn't disrupt her life?

Speaker 5 (11:51):
I get it.

Speaker 3 (11:51):
So here's the thing. Okay, now she's allowed notice and
she has to give her approval, but she can't unreasonably
withhold approval. So yes, they need to clear it with
her to show the place. The answer is yes, she's
entitled to quiet, peaceful enjoyment. Now, what many of them do,

(12:14):
if it's going to be spontaneous, you give them hours
where they can be spontaneous. So, for example, you can
say from noon to four every day to have access
or whatever. It depends on what the landlord is asking.
But it sounds to me like you're not going to
have a problem communicating with the landlord because she's been
an excellent tenant for nine years.

Speaker 8 (12:36):
Correct, and we're communicating with the property management lady who
has turned her back on several things.

Speaker 3 (12:43):
Now, tell me the biggest reason something prompted you to
call What was the biggest.

Speaker 5 (12:49):
Reason or reason, So just tell me what it was.

Speaker 8 (12:52):
Well, we don't know specifically, Like we've gotten noticed that
they're going to sell, but we haven't gotten noticed that
it's time to quit.

Speaker 5 (13:01):
Well, you don't.

Speaker 3 (13:02):
They don't have to give you notice of anything. They
don't have to give you notice of anything until it's
time to leave.

Speaker 5 (13:07):
Then they have to go through.

Speaker 3 (13:08):
A proper eviction process or do a friendly hello, will
you move that? I mean that, it really Thomas. When
it does come time, because she's been in there nine years,
she will be entitled to certain notice and certain grace periods.
We can tell you exactly what they are. If you

(13:29):
want to know. We can get Brad O'Brien on. Let's
hate hey Kaschina. See if we can get Brad on.
This is a really important thing to Greg and I
mean to Thomas, and I don't blame him.

Speaker 5 (13:41):
I don't blame him. It's a very important thing.

Speaker 3 (13:43):
It's disrupting in his disruptive in his girlfriend's life. My
other question is, but I'm going to get to that.
I'm not going to get to that on this call.
Is you've been dating her for nine years and you
don't live on together? Hunt twenty five he's been dating her,
he said twenty five.

Speaker 5 (13:59):
He said twenty five years.

Speaker 7 (14:00):
Bub He didn't see it as a girlfriend. He just
said they're a a friend. There's a girl.

Speaker 8 (14:05):
Okay, hey, girlfriend, wife, but we don't live together.

Speaker 3 (14:09):
No, I get what you're saying, Broky, Thomas. Can I
ask you a question? Is it a single family home
or an apartment?

Speaker 8 (14:17):
No, it's actually it's a three bedroom home. Her son
a grown son, thirty years old. Is it going to
be married here soon and moving out? But the property
management is working with us because he's a day sleeper,
so we have arranged for certain times and that's it. Hey,
with all of us.

Speaker 3 (14:38):
Good Thomas, hold on, we're going to get an attorney
on as far as the notice is required. Okay, that
is a good question. And I don't memorize them all
I should, but I don't. Let me go to Greg now,
who also wants to talk about renting. Greg, welcome to
the Tom Martine Show or the Troubleshooter Show because Mark's there.

Speaker 5 (14:56):
Too, And tell me what is on your mind today?

Speaker 8 (15:02):
Hey?

Speaker 9 (15:02):
Talking about you know? Hey, well I just recently moved
into a new place. I'm kind of between two joints
right now, I'm leaving a seven year relationship, so I
wanted to get out ahead of time. So I have
a month leftover on my old place that I'm paying for.

Speaker 3 (15:19):
But I'm in an education so you have a one
month overlap. Yes, okay, So what is your question?

Speaker 9 (15:29):
Well, I've been here for less than three days and
the build on the property is not good in any way,
shape or form.

Speaker 3 (15:37):
Now what do you mean you've been where? You've been
in the new place for three days?

Speaker 5 (15:43):
Yes, yeah, what do you mean?

Speaker 3 (15:45):
Now? Tell me what you mean? The bills are outrageous.
What are we talking about?

Speaker 9 (15:51):
Not the well financeer finances and everything the build on
the property, like the insulation, the bone, so everything like that.
They're not very good.

Speaker 5 (16:02):
Oh oh oh. So you, in other words, after actually.

Speaker 3 (16:07):
Moving in, you are noticing some deficiencies, Yes, sir, okay,
what are the biggest?

Speaker 8 (16:16):
Now?

Speaker 3 (16:16):
Now this is where we get to, by the way,
this is where we get to the warranty of habitability.
So landlords are required in the state, and there has
not been habitability standards for most of the of the
forty five years I've been in Denver, but recently laws
have changed a lot. There are standards of habitability. And

(16:40):
by the way, I just posted another QR code for
a guide for people because so many people are not
doing it the correct way. And this is not for you, Greg,
but there is a way to force the landlord to
do certain repairs. It just is, and so many tenants
do I don't understand. They have a ton of power

(17:02):
to do this so long as it violates the habitability
standards and then they can literally use rent to take
care of those deficiencies.

Speaker 5 (17:12):
But you must do it the right way. I have
a step by step guide.

Speaker 3 (17:15):
If you look for the real Tom Martino on Instagram,
or you look at LinkedIn, or you look at Facebook
the referral list, you look around, you'll find it.

Speaker 5 (17:23):
Or you can email Kelly email.

Speaker 3 (17:27):
Us help at troubleshooter dot com and I will send
you the step by step.

Speaker 5 (17:33):
Guide in a pdf sheet.

Speaker 3 (17:34):
So now, having said all of that, Greg, I want
you to have time to tell me your problem. But
I need to know this before we take a little
time out. After three days in the new place, you're
noticing some deficiencies.

Speaker 5 (17:47):
What are the most serious ones?

Speaker 9 (17:52):
The biggest one is just noise I'm moving. Oh wait,
I really shareish quietness and pea.

Speaker 3 (17:58):
Where is the noise coming from?

Speaker 9 (18:02):
Pretty much all over I can hear people on the
doors down the hallway above my room. There is somebody
who's just walking pretty much all night.

Speaker 3 (18:12):
When you say above your room, are you renting an
apartment or a room, yes.

Speaker 9 (18:17):
Sir, No, I'm renting an apartments and unfortunately I'm on
the second floor. But I was hoping to build with
the decent No.

Speaker 3 (18:25):
I get what you're saying. So you're saying it's actually
a problem. I got to look into that. If noise,
if noise can rise to the level of being a deficiency,
what else one problem is noise?

Speaker 5 (18:38):
What are some other problems?

Speaker 9 (18:41):
The other issue that I'm running into is I work
a seasonal job and I recently found out that pretty
much four months of my work is not going to
be happening. So I'm kind of in a financial pitch.

Speaker 3 (18:54):
Well, you understand that has nothing to do with the
landlord obviously, right, yeah.

Speaker 9 (19:00):
Yeah, No, that's pretty much has to be with me.
The caveat there is I've discussed this issue with the landlords,
and their option for me is to essentially stay on
location until until they find another tenant to move in.

Speaker 5 (19:15):
Okay, well it sounds like they're working with you. Hold on,
hold on a sake, I have.

Speaker 3 (19:19):
Brad O'Brien on. Let me take him up real quick
because I don't want him to wait during the break.

Speaker 5 (19:23):
Brad O'Brien.

Speaker 3 (19:26):
Greg's girlfriend's been Thomas's girlfriend has been in an apartment
for nine years? What notice is she requires to get
right to the meat? What is the landlord required to
give her in notice?

Speaker 10 (19:42):
Well, there's a ninety day notice of non mineral of
the lease. If the landlord has one of the good
reasons for not renewing.

Speaker 3 (19:49):
Okay, ninety days notice that they won't be renewing. And
one of the reasons he won't be renewing is he's
selling it. So that's a good one.

Speaker 11 (19:56):
Help.

Speaker 5 (19:57):
Yeah, okay, So what else.

Speaker 8 (20:01):
This should be?

Speaker 10 (20:01):
It as far as terminating lease.

Speaker 3 (20:04):
Now, So all they have to do is give a
ninety day notice and that's it.

Speaker 8 (20:08):
Oh No, the.

Speaker 10 (20:09):
Landlord has to give a minimum ninety days notice to
the tenant. It's right not going to renew now. If
the tenant wants to not renew or or terminate somehow,
they have to give a notice. Those notice provisions of
the timing will be in the lease document.

Speaker 5 (20:24):
Okay, this ninety day's notice?

Speaker 3 (20:29):
Is there?

Speaker 5 (20:30):
Are there any other things?

Speaker 3 (20:32):
Let me ask Thomas, Thomas, is that good enough for
you to know that?

Speaker 5 (20:35):
Or did you have a specific question?

Speaker 8 (20:38):
I have a couple. First of all, Brad, I'm in California.
Uh secon do Wait.

Speaker 5 (20:45):
A minute, Wait a minute?

Speaker 3 (20:46):
Is the rental in California?

Speaker 8 (20:48):
Yes?

Speaker 3 (20:49):
Oh my god, Well Brad is talking about Colorado. I'm sorry,
this is not going to work, and so keep going, though.
I do want to hear the rest of it, because
I will find it for you. But Brad, do you
know anything about California?

Speaker 8 (21:03):
No?

Speaker 10 (21:04):
I'm not lastings there either.

Speaker 5 (21:06):
What's something you're not license?

Speaker 3 (21:08):
All right? So what is your question about? What other
questions were you going to ask? And we will find out? Okay?

Speaker 8 (21:16):
We were we were? Excuse me? She was on a lease,
a yearly lease, but years ago went from months to
month with me?

Speaker 5 (21:24):
Okay, dude, Okay.

Speaker 12 (21:26):
So our question is is, first.

Speaker 8 (21:28):
Of all, if she finds another place, does she have
to give thirty day notice? Second is, once they have
sold the place and said it's sold, how long do
we have before we have to move out?

Speaker 3 (21:41):
Okay, these are all specific to Calivern.

Speaker 5 (21:44):
You hold on, We'll come right back to you.

Speaker 3 (21:46):
I'm Tom Martine, Go with a sure thing Denver's best
rufer Excel Roofing dot com. You don't pay a cent
until your ten time for an insurance check up free
no obligation. In comparison, call Compass Insurance paying too much

(22:09):
your coverage at dozens of insurance companies find out now
three oh three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two. Hi Tom Martinez here, welcome three O three

(22:31):
seven one three talk seven one three eight two five five.
So the other guy hung up that Uh, Basically he
was complaining about noise. Very little you knew about noise
unless it's an actual defect, but or unless it's generated
by the landlord and it has to be an unreasonable
noise and hours. So there's really not much he can

(22:52):
do when it comes to noise. Other problems. The guy's
having financial problems now. He hung up because he said
he discussed it with the landlord. It sounds like they're
trying to work with you, but you have no special
rights when personal circumstances change. There isn't a law in
the world I think that adjusts for personal circumstances except one.

(23:15):
What is it?

Speaker 5 (23:16):
It has to do with?

Speaker 3 (23:17):
What kind of contracts would you think would adjust due
to personal circumstances? Come on, Dimitri, give me a guest. Dammit,
you're always chiming in. What would your guest be the
one contract that would be dependent upon personal circumstances like health?

Speaker 13 (23:33):
What's the context? I totally miss.

Speaker 3 (23:34):
Step When a business, or at least in Colorado and
in many states, have to make accommodations to adjust contracts
or cancel them.

Speaker 14 (23:45):
Oh well, I think that when circumstances change is to
make in such a way that they make performance.

Speaker 13 (23:51):
Impossible than the contracts can.

Speaker 3 (23:53):
That would be a breach, but not necessarily an adjustment.

Speaker 5 (23:56):
Health clubs, if you.

Speaker 3 (23:58):
Can show a doctor's knowing all that, you can get
out of health club contracts in Colorado. But there are
so many people. I know you've noticed this. They call
me d you've heard it, and Deputy Bow, I know
you've heard it, and they tell me about and.

Speaker 5 (24:17):
I'm not making fun of them.

Speaker 3 (24:18):
God love them, as my mom would say, and as
I would say, they tell me about their disability or
their special health circumstance, or their daughter or son's circumstance,
and going through that myself, I understand that because there
are times you want to say, hey, broke cut me
some slack them on chemo. No, I'm serious. There are
times you want people to be empathetic and adjust things

(24:41):
and they don't have to.

Speaker 5 (24:43):
They just don't have to.

Speaker 3 (24:44):
I mean, whether whatever you are, when you sign a contract,
that's all that matters.

Speaker 14 (24:51):
And I don't know, So let's get back to that
the first question you asked me, which was how can
a contract be changed or avoided as a result of.

Speaker 5 (25:00):
I don't think it can be avoided, but go ahead.

Speaker 3 (25:02):
You were saying, if it's impossible for someone to perform,
go ahead.

Speaker 14 (25:05):
Let's say if I rent an apartment on the fifth
floor of a building without an elevator and I break
my leg, right, this is follow them that I can
get out of that lease.

Speaker 3 (25:13):
It's an that becomes an Americans with Disabilities Act situation.
But we're totally different from if there was not an
Ada no, you can't get out of it because you
broke a leg and can't make it to the apartment.

Speaker 5 (25:27):
I no, I mean that the simple answer is no.

Speaker 3 (25:30):
I mean there are no give people a break clauses.
I mean I imagine there are voluntarily give people a
break clause.

Speaker 5 (25:37):
I mean, I don't know, Bob, what's your thought on
this matter?

Speaker 3 (25:39):
When it comes to uh, when it comes to contracts,
I'm sure you've guys had situations where somebody scheduled in
insulation and lost their job.

Speaker 7 (25:49):
We have, and you know, every situation is gonna be
a little bit different, and every business is going to
be a little bit different. For us, it's pretty simple.

Speaker 3 (25:57):
You know.

Speaker 7 (25:57):
I'm in a relational business. I'm not in a train
is actual business. So I want to win that client
for life. And so if they say, hey, something came up,
I know, I signed this contract with his furnace and
I just can't afford it, I'm not going to hold
him to it because I want to win their business
for life, you know, and I want to win their
friends and family for life. But I can see where

(26:18):
certain businesses, you know, you talk about the health cup,
that'd be another easy one gets if somebody wants to
get out of their contract, just let them out of
their contract. What's the big deal. But for somebody who's
reliant on that income, like a landlord or a situation
like that, where hey, this is a this is going
to have a bad long term effect on me as well,
I can see where they would you know.

Speaker 3 (26:40):
I want you to do me a favorite, Dmitri. I
would love it because I don't know this for a fact. Okay,
so when I I guess when I say there are none,
you know, I always say stuff like that, and usually
Major Mark. Major, He's the one that finds an exception
all the time. I swear to God, I can't tell
you how many times I've made a declaratory remark and
then Major Mark He's on right. Mark, you come up

(27:02):
with an exception every time. But so I'm going to
ask Mark. I'll ask to Dmitri. I'd love I'd love
to find contracts if we can find them where a
personal circumstance can alter or cancel it without repute, without
a consequence.

Speaker 5 (27:21):
It would be nice. It really would be.

Speaker 3 (27:23):
Like like you said, Dimitri, if someone absolutely positively to
no fault of their own cannot fulfill a contract, could
it be grounds to void the contract?

Speaker 5 (27:36):
And I don't think there is. Don't I think there is.

Speaker 13 (27:38):
I've done something. I'm going to research research.

Speaker 8 (27:40):
Before you talk.

Speaker 3 (27:41):
Let me let me go on to this call and then.
But you think there are times and a short answer,
there are times when personal circumstances could literally avoid a contract.

Speaker 7 (27:49):
Yeah.

Speaker 14 (27:49):
It's it's called an affirmative defense to a breach of
contract claim. And it's called inability to perform more ability.

Speaker 3 (27:56):
Look into that war because that would be that would
be a guy, I mean really, really really, So look
that up specifically, and let's not pontificate on it now.
There would be two ways to look it up. Statutory
law or common law. Common law are decisions made by
courts in the past that have become that have been
adopted over and over again. All right, Now back to Thomas.

(28:20):
I looked up California law. They have to give you
in California, they have to give you sixty days notice
if your tenancy has been let me find it more
than a certain amount of time. So in your case, yeah,
so they have to give you sixty days notice.

Speaker 5 (28:38):
And that's about it.

Speaker 8 (28:40):
Now, never said that if I'm in the sixty days,
I don't have to pay the last month's rent is.

Speaker 5 (28:48):
Not true at all. Okay, not true at all.

Speaker 3 (28:52):
The clock starts on the day the notice is served,
but it must be aligned with the rental period.

Speaker 5 (29:00):
No, no, no, wait, wait wait wait.

Speaker 3 (29:03):
In California it does not have to be aligned. In
Colorado it does, so they can give you sixty days
from any date, and that sixty days notice starts counting.
By the way, it has to be written notice. As
well as far as paying rent, you pay rent as

(29:23):
usual and you're not allowed to apply your security deposit
unless they landlor let you. All terms and conditions for
the lease are in forced until the sixtieth day.

Speaker 5 (29:33):
Where did you hear you didn't have to pay rent?

Speaker 8 (29:36):
No? I didn't.

Speaker 12 (29:37):
I didn't hear it.

Speaker 8 (29:38):
I was looking over the internet on California renters law
and stuff, and where you've got the sixty days is
also where I got the sixty days and all. Okay,
it said the last month you don't have to pay.

Speaker 3 (29:54):
But oh no, I think what they mean is hold on.
This is what they mean.

Speaker 5 (30:00):
They mean.

Speaker 3 (30:00):
If it's not aligned with the rental period, you do
not have to pay. You pay the pro rated amount. Okay,
you don't have to pay. Well, what they're saying is,
let's say the notice comes on the tenth of the month,

(30:20):
and that means that the notice period would end on
the ninth of a month. So for that period of time,
for that month, you only pay for nine days.

Speaker 5 (30:32):
You don't pay the full rent for the.

Speaker 3 (30:35):
Okay, that's what they mean, all right. I hope that
helps you. I got to move on three oh three
seven one three. Let's uh, Debbie has an issue with
a plumber and we'll talk to her.

Speaker 5 (30:48):
Coming right up.

Speaker 3 (30:55):
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dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
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to seven to one help. You'll think you're his only

(31:16):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
three nine two zero sixteen twenty two. I'm Tom markin
plumb Line by the way in the house, and h
I haven't forgotten a couple of things. Business Services Corp.

(31:37):
I'm going to talk about of what my dream is
for business people, and I hope somebody starts this business.
Debbie has an issue with a plumber. It's Apropos. We
have plumb line services with us and they do plumbing, heating, cooling,
electric and drains.

Speaker 5 (31:53):
And what's going on with you, Debbie?

Speaker 12 (31:56):
Well, I wish I would have called you before I
went with this company.

Speaker 7 (32:00):
Me.

Speaker 3 (32:00):
What happened, Debbie?

Speaker 15 (32:03):
They came out and my fixed two little tidings in
my dad's house, and they and.

Speaker 3 (32:10):
Who came who came out? By the way, who are they?

Speaker 12 (32:13):
Triple tri bloy service heating and the electrical elections?

Speaker 3 (32:17):
Uh huh a triple A service? Okay?

Speaker 5 (32:21):
They fixed two leeks?

Speaker 3 (32:25):
Is that right? Right?

Speaker 13 (32:26):
Correct?

Speaker 5 (32:27):
Okay? And what happened?

Speaker 15 (32:31):
They were there from anywhere from an hour to two hours.
It was maybe an.

Speaker 16 (32:35):
Hour, but wasn't over two.

Speaker 12 (32:37):
But they charged me four thousand six dollars.

Speaker 3 (32:42):
Now that sounds crazy. But I need to ask a
couple of questions. Did they present you most of these
places or everyone that I represent will give prices up
front and get a absolute approval before they begin work.

Speaker 5 (32:59):
Did oh, so they did that? Did did all right?

Speaker 3 (33:02):
But that still seems outrageous. Now, I want to make
clear this is not Plumbline, but I will ask Plumbline
their opinion. We got to talk about this. You hang
on to me, this sounds it does sound outrageous. I'm
going to say that right up front. It's to me,
it sounds outrageous. We'll talk about that and more coming up,
including contracts and how to get out of them, and
if you can't perform, and what about unconscionability like something

(33:26):
like this, All of that coming up. Go with a
sure thing Denver's Best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an
insurance checkup free, no obligation. In comparison, call Compass Insurance
paying too much your coverage at dozens of insurance companies

(33:47):
find out now three all three seven to seven to
one help You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three all three nine
two zero sixteen twenty two ripped up.

Speaker 14 (34:07):
Neat Advice who you don't have.

Speaker 1 (34:12):
Come running just as fast as we can. Shooter's gonna
help come.

Speaker 4 (34:18):
Man Dix is the Troubleshooter Show. No Tom Martine, Hey.

Speaker 3 (34:24):
Hey, hey, I'm Tom Martino, your consumer advocate for forty
five years in Denver and on the radio, and uh
here with Mark Major Mark, Major Mark, Major Major Mark
and also the team, and we're always ready to help
you to solve problems, recovering hundreds of millions of dollars
over the years.

Speaker 5 (34:44):
Let's get right to the phones.

Speaker 3 (34:46):
Plumline Service is my guest today, Bob Logan with plumbing, heating, cooling,
electric and trains. They're the people I have in my
house a lot and well not a lot, but anyway,
they came the other day and I had an air
conditioning problem and I was I was braced for people
telling me I need a new unit. And they diagnosed

(35:08):
it with a motor and for a fraction, I mean
a fraction of the cost of this damn air conditioner system,
I got it fixed and it's never worked better. The
guy gave me all my choices up front, and he
did say, look, it's up to you. Now you've got
a fifteen year unit. You can get a new one

(35:29):
if you want, or you can just fix this one.
But here's what's available.

Speaker 5 (35:35):
And then he.

Speaker 3 (35:36):
Said, also I noticed this in a condendation line, and
this and this little things we can take care of.

Speaker 5 (35:41):
You know, they get your approval on everything.

Speaker 3 (35:43):
And speaking of that, Debbie calls and says, well, I
had a plumber out to my house. Now it wasn't
plumb line, and they fixed two leaks and this mark.

Speaker 5 (35:53):
Did you hear the price?

Speaker 12 (35:54):
She said?

Speaker 5 (35:55):
Did you hear it?

Speaker 8 (35:56):
No?

Speaker 7 (35:56):
I did it.

Speaker 3 (35:58):
Listen to this?

Speaker 5 (35:59):
Two leaps, two leaks at her dad's house.

Speaker 3 (36:03):
Now, I oh, you know I never comment on price
because things are more expensive than I expect them to be.

Speaker 5 (36:09):
Sometimes this was forty six.

Speaker 3 (36:12):
Now, Debbie, I have no idea what they had to
do to access this. These leaks could have been deep
in the battels of the house. I have no idea.
Where were the leaks?

Speaker 7 (36:21):
No, they weren't.

Speaker 5 (36:22):
Where were the leaks outside?

Speaker 15 (36:25):
Outside? He needed a new spicket to put.

Speaker 3 (36:30):
Okay, So I need to know what they did. They
installed hold on, installed a new outdoor. What do you
call those? Do you call them spickets? I don't know
what do you call them? Bob? The but hold hose bib,
installed a new hose bib. And what else did they do?

Speaker 8 (36:47):
Uh?

Speaker 3 (36:47):
In addition to that, you said something else inside the
lord room? What did they do inside the launder room?

Speaker 15 (36:54):
On the wall there they was above his sink. They
replaced the the pipe that hooks up to his washing machine.

Speaker 3 (37:05):
Did they wait, did they have to go through any
walls or anything?

Speaker 5 (37:09):
No?

Speaker 15 (37:10):
No, no?

Speaker 5 (37:11):
So was it was.

Speaker 3 (37:12):
It the water valve that goes to their washing machine?

Speaker 15 (37:17):
It was just the pipe. It's got two pipes coming
down and there's like some little uh turn offs, you know,
like a little.

Speaker 3 (37:24):
Yeah yeah to the washer, I know, to the washer
hot and cold water. So one of the pipes had
to be replaced, one of the draw like the in
A section of that pipe was leaking.

Speaker 15 (37:35):
Right, just a section?

Speaker 5 (37:36):
Correct that?

Speaker 3 (37:38):
That is outrageous. Why did he agree to forty six hundred?

Speaker 15 (37:42):
Okay, so they told us that it would be twenty
two hundred to fix the whole thing. So we said fine,
So I signed everything and all that. Then after he
was done, he says, oh, I found another leak downstairs,
so that's going to be more.

Speaker 5 (37:55):
So Wait a minute, hold on, hold on?

Speaker 3 (37:57):
Was that before or after he fixed way?

Speaker 5 (38:00):
Wait a minute.

Speaker 3 (38:00):
When he said it's going to be twenty two hundred dollars, okay,
And then they said, we found another leak. Did they
already fix that other leak when they told.

Speaker 15 (38:10):
You that, No, because they told me that they'll fix
that one, but it's.

Speaker 12 (38:14):
Going to be another twenty three hundred.

Speaker 5 (38:16):
Okay. That's what I need to know.

Speaker 3 (38:20):
What did they what did they find on the third job?
I don't say, just you said the second one, the
third one, they said, they said, hey, it's no longer
going to be twenty two. There will be another. There
will be another twenty three hundred to fix. What was

(38:40):
the twenty three hundred four?

Speaker 15 (38:43):
The twenty two was for the outdoor host things for
twenty two. And the other one, the one in the
laundry room, the small little pipe, it was probably maybe
three or four inches long they replaced and.

Speaker 5 (38:57):
They okay, so I get it.

Speaker 15 (38:59):
So it was for those two jobs.

Speaker 5 (39:03):
Okay, I get it. I get it now.

Speaker 3 (39:04):
So, Bob, I'm going to ask you, and I hope
I'm not putting you on the spot, but what what
do you think it would cost to replace a four
line a four inch section of pipe going to the washer?
If they didn't have to go through any walls.

Speaker 7 (39:20):
You know, that's when when she first called over.

Speaker 3 (39:22):
And I know, I know you don't like talking about
other people's work and time and all that. I know
that I'm asked. I'm not asking you for your opinion
on them. I'm asking you what if if I asked
plumbline and they had to replace something like that, what
a section of pipe?

Speaker 7 (39:37):
Well, all I can say, all of our all of
our technicians work out of a front price book, so
all the prices are fixed, so they don't make up
their own pricing, right it would to do to do
a hose bib And what she's explaining it would be
a fraction of the cost, okay, which which kind of
you know, surprised me. And you know, I don't know
the the owners of Triple A yeah, and and I know,

(40:00):
but you know they're they've they used to be fairly competitive,
not the cheapest company in town.

Speaker 5 (40:08):
But for a hose bib for twenty three.

Speaker 3 (40:11):
Hunds quite you know, I can't even imagine them.

Speaker 7 (40:15):
I'm guessing there's got to be more to the story,
because they don't they shouldn't. Now, what have you talked
to the have you have you?

Speaker 5 (40:24):
Have you called them? Have you called them?

Speaker 15 (40:27):
I should because you know what, when he was all
finished with the job, he says, oh, I got to
check your your water pressure and he went outside and
he came back and he says their water pressure is
too high, so that valve and that needs to replace.
So now we can't guarantee our work unless we change that.

Speaker 5 (40:45):
And that's twelve Did you have them do that?

Speaker 7 (40:48):
And hold on?

Speaker 5 (40:50):
Did you go ahead?

Speaker 15 (40:51):
He says, you don't have to do it today. You
can schedule an appointment. He just called me before he
called you, and he says, I'm out there to do
the work.

Speaker 5 (40:59):
Are you here?

Speaker 12 (41:00):
And I didn't even.

Speaker 3 (41:00):
Schedule the point. Now, the twelve hundred for that whole
valve may not be outrageous, I don't know.

Speaker 5 (41:06):
It doesn't sound outrageous to me.

Speaker 15 (41:08):
No, because he says he has to go through a
wall there.

Speaker 3 (41:11):
Yeah, that doesn't sound outrageous to me, But are you?
But to me, I'm just looking. I don't comment on price,
but I'm going to comment on this. A new host
bib and a section of pipe going to the washer.
We're not talking about going through dry wall or anything.
In fact, no, nothing I not long ago had a

(41:34):
washer valve installed, and it was a valve.

Speaker 5 (41:42):
No, it was both the hot and water. You know
how they rust.

Speaker 3 (41:45):
Sometimes going to the washer and dry kids going to
the washer, you know.

Speaker 5 (41:48):
How you have the two spickets.

Speaker 3 (41:52):
And this was a while ago, and for some reason
Plumbline was available, and there are some other companies I
like to so I remember, and it wasn't that long go,
but it wasn't. I mean, my God in Heaven, I
mean to do those too. In fact, I I can't
imagine how a section of pipe going to the washer.

Speaker 5 (42:16):
They did not have to go through the wall.

Speaker 3 (42:18):
They didn't break through any drywall or anything to do
that in the laundry room. No, how long of a
section of pipe did they do? Two inches three inches
or one.

Speaker 15 (42:27):
Probably two inches down? And then he did two inches
over okay?

Speaker 5 (42:35):
And was there a little elbow in there.

Speaker 15 (42:37):
Too, Yeah, And then he put a little tiny little
valve thing on there where you can turn it to
shut it off and turn it to shut it back.

Speaker 3 (42:45):
Well, that's a little more than a lead. Okay, listen,
I'm not telling you. You're really not telling me the
whole story. And again, so I kind of I'm not
telling you it was worth twenty three hundred.

Speaker 5 (42:57):
But they put in a valve.

Speaker 3 (42:59):
That's a whole different thing than just replaced a section
of pipe. They put in a valve. Yeah, I had
logan out. Actually, hold on, hold on, hold on, Mark,
go ahead. Well, I had.

Speaker 2 (43:12):
Plumb line now and it wasn't that long ago. And
they did an entire pressure regulator because every time we
turn on a certain shower, you know, we get that hammering.
And they had to get his guy had to fit
into our wall, which was crazy enough. Luckily he was
a little skinny guy, and he had to cut it out,

(43:32):
put in a new regulator, and re weld two pipes.
And that was like five or six hundred bucks total.
So I think this is outrageous.

Speaker 7 (43:41):
I did too, it does. It does seem outrageous. But again,
if there's more to the story. And there's the thing
about AA is, from my understanding, they operate like us,
where they get approval of everything on the front side
any work is done. Do have an option of upping around?

Speaker 3 (44:01):
Yeah, it is a little unfair that you approve the
price and now are complaining about it. Debbie, Debbie, I
do believe in my opinion. In my opinion, the prices
were outrageous in my opinion.

Speaker 5 (44:16):
But Bo, what do you think?

Speaker 17 (44:18):
I would like Debbie to email me a copy of
the invoice, let me go through it, and I'll make
a call.

Speaker 2 (44:23):
I know I won't say anything, Bo, it won't say anything,
but the amount.

Speaker 3 (44:28):
Well, let's just do it, though, Let's do it. Let's
do it. I want the invoice to bow.

Speaker 2 (44:32):
I do nothing but frustrate them. But it's fine, We'll
go through it. But you know what it's should say?

Speaker 3 (44:37):
Yeah, But what i'd like also, Mark, I'd like Bo
to talk talk to him.

Speaker 8 (44:42):
Yeah.

Speaker 2 (44:42):
None of these people do time and material anymore, nobody.

Speaker 3 (44:45):
It's it's flat rate pricing, Mark.

Speaker 11 (44:48):
But I understand that, But it just seems like there's
something more to this story on the invoice.

Speaker 3 (44:55):
Yeah, but Mark, wouldn't you like him to call over
there and just ask their opinion on this?

Speaker 2 (45:00):
I would like to call over there and go, why
did you charge this lady six grand?

Speaker 5 (45:04):
For this?

Speaker 7 (45:04):
Yes?

Speaker 3 (45:05):
I would?

Speaker 5 (45:06):
Okay, all right, so that's.

Speaker 3 (45:08):
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Speaker 5 (45:21):
Get rid of that crap.

Speaker 3 (45:22):
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those porcelain walls if you want them beautiful sheep porcelain.

Speaker 5 (45:31):
Oh my god, how rich it looks.

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(45:59):
check up, free obligation comparison call Compass Insurance paying too
much your coverage at dozens of insurance companies find out
Now three oh three seven seven to one help. You'll
think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two.

Speaker 5 (46:23):
Hi Tom Martino, you're troubleshooter, you know. Listen.

Speaker 3 (46:27):
We just want to be totally transparent here, so I
kind of made Bob, say, you know, I said, not
made him. I mean he was willing, said.

Speaker 5 (46:34):
Bob, I want to know the actual book.

Speaker 3 (46:36):
Price from Plumbline on these jobs before we start talking.
Now again, I never usually talk price here, but forty
six hundred dollars to put in a hose BIV outside
if that's all they did, and a shut off valve
for the washer and a little bit of pipe to

(46:58):
charge forty six hundred, what should it cost? Well, I
don't know, So I asked, Bob, what are your book prices? Bob,
what are the book prices at plumb Line? Again, you're
not throwing stones at anyone. I asked you to give
me plumb lines book price.

Speaker 7 (47:13):
No, assuming no extenuating circumstances, we would charge between six
eighty to seven ninety for the hose BIB for the
outside faucet, and about five hundred for the copper repair.

Speaker 3 (47:26):
So okay, so how much together? About twelve hundred? Now
thirteen hundred? So I want to know what are extenuating circumstances.

Speaker 7 (47:35):
Well, again, if you got a if you got to
drain down the entire house, you know, start cutting through
dry wall, which it didn't sound like that was the
case here hard access, there's you know, there's there's a few.
I have a hard time trying to trying to come
up with why would be over four thousand dollars?

Speaker 3 (47:55):
Yeah, but.

Speaker 7 (47:57):
And she said he was only there for an hour
or two.

Speaker 5 (47:59):
So, but companies not to be fair though, companies don't
do time and material they don't.

Speaker 7 (48:05):
And we feel, uh, time materials is an old way
of doing business.

Speaker 3 (48:09):
For example, because somebody might be skills, right, somebody might
be slower.

Speaker 7 (48:15):
For four to five hours to put a water heater in.
We're a good licensed master or geraman plumber might be
able to do it in two and a half or
half the time. So for charging time materials, I'm going
to charge you more money for somebody less experience qualified,
right exactly.

Speaker 5 (48:32):
So that's why you do time. That's why you do
book pricing.

Speaker 7 (48:35):
Right. So we we take into consideration the labor involved,
the parts involved, the warranties, every everything is taken into consideration.
The average time of what it takes for a licensed technician,
a master or a journeyman cognition, and we put that
time in there and that's how we come up with
a flat rate price. So it doesn't matter what part
of town you live in, whether you're male or female, old.

Speaker 3 (48:57):
Or young, expensive home, little pull the matter.

Speaker 7 (49:00):
Everybody pays the same exact price, and our and our
technicians don't make it the price. These prices are determined
by me and my leadership team, and you know they
adjust with inflation, right and everything else every year.

Speaker 3 (49:13):
Okay, Yeah, We've had a lot of discussions on things,
and and that goes along with by the way, what
Mark said at your at his house when you had
you there. So we've been talking about stuff and I
don't want to forget them.

Speaker 5 (49:25):
Contracts.

Speaker 3 (49:26):
Dimitri was researching contracts and what we had to talk
about contracts and do personal circumstances get you out of
a contract? And what personal circumstances? So I was corrected.
Brandon Sigley and who's an attorney at law, listens to
the show and he does tenant landlord, or he used to.
I don't know what he's doing now, but anyway, he's

(49:48):
a good guy. And he said, disabilities can actually get
you out of a lease, and it absolutely can. It
doesn't even have to be a permanent disability in Colorado.
If your disability to prevent you from accessing or living
in your apartment. You can request to terminate your lease
as a reasonable accommodation under federal fair Housing Acts, so
that's good for any state and the Colorado Anti Discrimination Act.

Speaker 5 (50:11):
Both of these.

Speaker 3 (50:14):
Require landlords to consider reasonable accommodations to ensure tenants with
disabilities that they have equal enjoyment of their home, even
if they acquire the disability after renting, so it would
be early lease to termination. Or they could put in
rams or stuff for wheelchairs or widened or as. They

(50:35):
can make other accommodations if they choose to a course
of recognized that early termination for a legitimate accommodation reason
for disabilities is legitimate. To break the lease, you have
to request it in writing. You have to provide, yes

(50:55):
you do information they are allowed to ask, because a
lot of people think you're not allowed to ask about
my disability.

Speaker 5 (51:02):
Yes you are when it comes to this law.

Speaker 3 (51:05):
And then you give them a proposed termination date, but
it should be at least ten days for the landlord
to respond before you start acting.

Speaker 5 (51:15):
So then Dimitri said.

Speaker 3 (51:16):
Well, I believe there might be other areas, other contract
situations where people can just simply not perform. And I'll
bet you, Well, he did se I'll bet you you
said that may get you out of a contract.

Speaker 5 (51:28):
I wasn't sure one way or another.

Speaker 3 (51:30):
And what did we find, Dmitri, what did we find
or what did you find?

Speaker 13 (51:36):
Well, tom As, I suspected.

Speaker 14 (51:38):
One of the defenses to a breach of contract claim
is impossibility or impracticability of performing.

Speaker 5 (51:44):
You said impossible to perform sometimes.

Speaker 14 (51:46):
Or sometimes just nearly impractical. So the two tests that
they look at, and this is consistent with my previous knowledge,
is there's got to be an unforeseen condition that has
rendered the duty and reasonably difficult or expensive to perform.
And this is the second part, the extreme expense or
difficulty could not have been anticipated by either party to

(52:07):
the contract.

Speaker 5 (52:08):
But I wonder what law is that? Well, where's that
common law?

Speaker 14 (52:11):
It's it's actually one of the one of the affirmative
defenses the breach of contract.

Speaker 3 (52:16):
That's common law. In other words, it means it's been
used in court successfully.

Speaker 14 (52:21):
Right, and so now people are going to be fighting
over then the definition of unforeseen or extreme or at
least how does it apply in this case is.

Speaker 3 (52:30):
Basically it's saying to the court, and it's saying to
the person. Due to no fault of my own, I
absolutely can't perform exactly exactly. Wow, But there are two
parts to this I can't perform. One of them is, hey,
it's just impossible to perform. But the second part of
that defense, separate from the first, is well, it's going
to be extremely expensive to perform.

Speaker 7 (52:50):
Now really, yeah, so.

Speaker 3 (52:51):
I wonder, so, really, if you signed a contract to
have a bathroom or a kitchen done or something wall
hangings excuse me, I'm curtains or uh, window coverings, and
all of a sudden something happens.

Speaker 14 (53:05):
Yeah, let's say there's an embargo on like covidle like COVID,
like COVID. Well, that's the different in my view, that's
part of just this general force majeure excuse right, although although.

Speaker 3 (53:17):
So many people got screwed under that because contractors were
holding him to it even though they canceled.

Speaker 13 (53:22):
Right.

Speaker 14 (53:22):
But in the in the example you just said it,
somebody is going to be remodeling your bathroom. Yeah, suddenly
there's a trade embargo against Italy and all this tile
can't even come through.

Speaker 13 (53:31):
The United States.

Speaker 14 (53:32):
Okay, so now it feels like that contract, whether the.

Speaker 3 (53:36):
Guy gets into an accident and he's in intensive care.

Speaker 13 (53:39):
Yeah, I would.

Speaker 14 (53:40):
I would view that as well an impossibility of performing.

Speaker 5 (53:44):
Damn, that's weird. I just never thought of that.

Speaker 3 (53:47):
And and and a specific law that's common law, which means,
by the way, you can be sued to perform or
you could be sued for damages, and you'd have to
use this as an affirmative defense. It's not a guarantee,
but affirmative means. It's been used more than once. And
it's part of common law. Common law is our decisions

(54:11):
made by courts in the past, and they have been very,
very powerful. And the more they are relied on, and
the more judges go with previous decisions, the stronger the
common law becomes, the more entrenched it becomes, until it
is almost part of our cannon. Even though it's not
a statute, it's still very strong.

Speaker 7 (54:34):
Unfortunately, a lot of that go ahead. Unfortunately, Unfortunately, a
lot of that is subjective.

Speaker 3 (54:39):
And so I know that's why its curries or judges,
what happenside judge or the jury on which way the Yeah,
it's not automatic. You don't just say, by the way,
it's impossible, although what homeowner or what contractor would want
to force the other party. And I don't mean to
pick on contractors. It could be for anything, car repairs
or major stuff. Why would you force someone to comply

(55:02):
when you know they're having trouble to begin with?

Speaker 5 (55:03):
Why would you want that trouble?

Speaker 3 (55:05):
Like like Bob, Like you said, if you're if you
were scheduled to install a major HVAC system and the
person says, my husband lost his job, why would you
want to force someone?

Speaker 7 (55:15):
Well, in our case, the power is with the homeowner
because we don't collect a dime until the job is done.
Right where uh You talk about this all the time.
A lot of the mistake homemowners makers. They pay up
front and then if the contractor can't perform, even if
you had all the intentions of performing, if you can't perform,
you might not get your money back.

Speaker 3 (55:33):
Yeah, all right, we got more coming up. I'm Tom
Martinez three oh three seven one three A two five, five,
K and H Home Solutions now has painting pros. So
a company has been around sixty five years, you now
have the dependability of them doing your painting. Khwindows dot
Com go with a sure thing Denver's Best Roofer Excel

(55:58):
roofing dot com. You don't pay us until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one.

Speaker 8 (56:15):
Help.

Speaker 3 (56:15):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 5 (56:27):
Oh so we're not on.

Speaker 3 (56:31):
Okay toal Martino here, So I was talking about a
business services corporation, and my dream is to have a
business that services businesses. All they do is the back end.
So every company has its own, its own pocket of

(56:52):
this company. And this company takes care of their marketing,
of course, with the consultation of the owner, takes care
of their marketing, marketing budget, their taxes and taxes grows,
their bookkeeping and their appointment scheduling. And all the tradesman
does is the trade. They find out what their next

(57:14):
job is and where it is, and they collect and
this company or this company can collect online and that's it.

Speaker 5 (57:22):
It's done.

Speaker 3 (57:23):
This guy or this gal in the trade, worries about
the trade, and the Business Services Corp. Takes care of
the back end. So I'd like opinions as far as
now for someone who knows how to do it and
is a control freak, or they have a wife or
a girlfriend or a boyfriend, or they have a relative

(57:43):
that wants to do it, or a sibling or a child.
That's one thing, Bob, what do you think about that?

Speaker 7 (57:49):
So you're not talking about an organization that trains them
on how to do those things. They take care of
it for you.

Speaker 3 (57:54):
You're talking about and it's almost now. Amazon does this
for a lot of companies. I always give the idea
of this evergreen map maker that was making fourteen bucks
on a map and or she thought she was, and
she was selling maps for hiking trails. She did them herself,
she walked the trails, made her own hiking trail.

Speaker 5 (58:13):
Wonderful idea.

Speaker 3 (58:16):
I believe she went on Amazon and they were buying
them from her for seven bucks, and she was upset,
and I said, do it. All you do is get
a statement at the end of the month and that's done,
and you are making way more money. They take care
of everything, including the marketing. When you search in Amazon,

(58:36):
so her sale I think the sales quadrupled.

Speaker 7 (58:40):
A lot of people don't realize that about Amazon is
that they create a lot of multimillionaires with that business model.

Speaker 3 (58:46):
I know they do. They do the back end, but
they don't actually do the back end like the business
services Corp. Would be the business services Corp. I envision
would be it's almost like your business. Okay, well it
is your business. So you have someone assigned to your
business and they do they do this. We have marketing experts,

(59:07):
and I say we because I want to start it,
but I'm too old. I think I really don't think
I'm ready for a new business.

Speaker 7 (59:12):
But how would that work? For example, let's say you've
got five plumbers that want to use this. Yes, from
a marketing services standpoint, you're competing against each other.

Speaker 3 (59:21):
Well, I'm not creating the marketing, nor am I. I
am advocating for the business. Now, we could do it
a number of ways, since this is a new idea.
One is we do exclusivity. Or two we do where
if one plumber wants to advertise here, we create marketing
for them. We create marketing for every plumber. I mean
there's nothing. Really, you're not putting one up against another.

(59:44):
You're advertising whatever they do and how much they charge
and what they do. So they might be competing with
each other, but they have to do it through you.
All you're doing is placing it and suggesting it. And
you're not saying, hey, listen, I know the other guy's
doing this, don't you try this.

Speaker 5 (01:00:00):
You wouldn't be doing that.

Speaker 3 (01:00:02):
You'd be saying, here are good lines to advertise, here
is where you do it, and then you would do it.
And then you would have a department that receives all payments.
So every single company would have their quick books online
that is maintained by the Business Services Corp. So truly,
the only thing you would do is log on and

(01:00:22):
find out where your next job is. You would go
to the job, do the job, collect the payment, and
this Business Services Corp would make sure taxes are scrowed
and put away for when you have to pay your taxes,
and they would make sure you don't overbudget. Or more importantly,
if you ever take a deposit or order materials, they
would designate or discriminate or segregate that job from another.

(01:00:50):
They would keep track of jobs. This is so important.
So I think it's a good idea. It would take
a tremendous amount of energy, but I think it's a business.

Speaker 5 (01:01:01):
Ready to happen.

Speaker 3 (01:01:02):
And really, in the beginning, what you would need as
a bookkeeper, and you would need somebody to administer it,
and then as you grow you might have to add
a bookkeeper. I doubt it. A good bookkeeper could easily
handle four or five small, six ten businesses going on
and juggling that. My god, Sue's handles so many businesses
for us. And so then in addition to bookkeeping, then

(01:01:24):
you would place ads and all of that. But that's
you know, So you could have a marketing rep. So
you could have marketing, bookkeeping and general administration. Interesting, and
you could even go one step further and take their
phone calls to set up jobs and do their scheduling.
In fact, that would be truly what you should do.

(01:01:47):
So if anyone's interested in starting a company, I'm really serious.
But you have to be good, you have to organized,
you have to be upfront, you have to I'll help you,
meaning when I say help you truly the right person,
I will truly truly help you free of charge, nothing, nothing.
If you want me to invest I might. I really

(01:02:07):
believe this is a company that can help people stay
in business and good people get in business. So if
you're really good at what you do, let someone handle
the business. Thoughts, guys, Dimitri, go.

Speaker 14 (01:02:22):
Ahead, Tom, So, I've been in my business since the
mid nineties, and you can't compare yourself.

Speaker 13 (01:02:29):
Oh no, I'm not comparing to.

Speaker 14 (01:02:30):
I'm going to I'm going another way for moving okay
from this idea that you just presented. I have seen
so many good, solid profitable businesses shut down, yes, simply
because their owner operated and he or she has nobody
to leave the business to.

Speaker 3 (01:02:48):
That's another issue.

Speaker 14 (01:02:50):
So my customers are literally they're either the president or
the owner or the founder of the company. Those individuals
I deal with and I see them age, I see
them want to retire and they have no employees or
are capable of operating the company. They either have no
kids or no kids who are capable of operating the company.
And in a typical year, no exaggeration, Tom, I see

(01:03:11):
one to two solid profitable small businesses with in some
cases decades of experience and decades of ongoing customers just
simply shut down because there's nobody to leave them.

Speaker 5 (01:03:23):
To Wow, So how does this work into our discussion?

Speaker 14 (01:03:27):
Well, maybe that's maybe that's the second division of your
new company, which is well.

Speaker 3 (01:03:32):
It would be certainly easier to handover when you have
someone doing all the all the back end, because anyone
could look into that back end.

Speaker 14 (01:03:39):
I think that company becomes more sellable, and I think
that company becomes more likely to be successfully operated by
somebody who just comes in because they don't need to
do one hundred percent of everything you're doing, all the
back office stuff. So I think that's that might be
an even bigger opportunity out there.

Speaker 3 (01:03:57):
That's a wonderful idea. Mark, do you have any ideas
on this?

Speaker 11 (01:04:00):
Yes?

Speaker 7 (01:04:01):
No, I like all of it so far.

Speaker 2 (01:04:02):
I think what Dmitri saying is kind of cool. There
probably is a lot of businesses that simply disappear that
have great cash flow behind no one there but Mark, how.

Speaker 3 (01:04:14):
Many times have you and I talked to businesses over
the years to help them marketing that have no clue
how to run the business.

Speaker 2 (01:04:23):
I had a lot of technicians that worked for me
over time that decided they'd make a lot more money
if they did great jobs out of their garage or whatever,
and that never worked.

Speaker 3 (01:04:33):
Out exactly exactly. So really, all we're saying is we're saying,
if there is someone out there that likes this idea,
I'm truly, I truly would help them, truly would help
them get started in this, whether they want me part
of it or not. And when I say me, probably

(01:04:55):
markets up to him. Mark and I do a lot
of stuff together, and the chemist stry works, the skill
sets work all right. Now, I have another thing to
talk about. What happens when you propose to someone you
bought the ring and not only do they say no,

(01:05:18):
they say hell no. And the place you bought the
ring from has absolutely no refunds, no exchanges. We'll talk
about that and what we're going to do for this
person right after this. Go with a sure thing Denver's

(01:05:40):
Best roofer Excel roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass insurance paying too much
your coverage at dozens of insurance companies. Find out now
three O three, seven to seven to one help. You'll
think you're his only customer when you choose Frank durand

(01:06:01):
the real estate man dot Com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two.

Speaker 5 (01:06:12):
Hey Tom Martino here.

Speaker 3 (01:06:14):
So we're talking about small Businesses Corp or help a
small business. John has a comment on small business? Go ahead, John,
what is your comment? Oh, he's off? How about Scott? Scott,
are you still on or not?

Speaker 16 (01:06:26):
I'm here?

Speaker 5 (01:06:27):
What is your comment?

Speaker 11 (01:06:28):
I'm here?

Speaker 5 (01:06:29):
Ken, Yeah, what's your comment?

Speaker 11 (01:06:31):
Wanting to start? I've been wanting to start a business
forever and I'm just too busy and don't care to
do the back end stuff.

Speaker 3 (01:06:38):
So I'm in Okay, what kind of business?

Speaker 5 (01:06:41):
What kind of business do you have?

Speaker 8 (01:06:44):
I do home inspection, foundation inspection.

Speaker 3 (01:06:47):
Oh my god, what a great business. I'm telling you
it's a great business because there are so many people
who have to wait a long time, which tells me
that you're need in the industry. And it's a perfect
one for this business services Corp. Because you don't want
to mess around with all that crap, and what you

(01:07:08):
should do is leave your name. Of course, with Kelly,
We're going to keep a list. But what I'm also
looking at are people who want to do the Business
Services Corp itself of course, and Scott though I would
love to help you. In fact, I will give you
some free advice on certain things when it comes to this,
and we have more coming up, and I'm on YouTube

(01:07:30):
right now. On our stream you will see the ring
that some unfortunate dude has to get rid of because
she said hell no, and we'll talk about how we're
going to do it on the show. Right after this,
I'm Tom Martine Go with a sure thing Denver's Best
roofer Excel Roofing dot com. You don't pay a cent

(01:07:52):
until you're content. Time for an insurance check up free,
no obligation. In comparison all Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three all three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with

(01:08:13):
Remax Alliance three all three nine two zero sixteen twenty
two yea.

Speaker 8 (01:08:22):
RiPP new need.

Speaker 1 (01:08:26):
Advice so you don't have the come run into as
fast as.

Speaker 3 (01:08:31):
You can show.

Speaker 1 (01:08:33):
Shooter's gonna help, come man, This is.

Speaker 4 (01:08:37):
The troubleshooter show now Tom Martino.

Speaker 3 (01:08:42):
Hello, I'm Tom Martino. Welcome to the show. This hour
brought to you by my company Wave eight Wealth Management,
there to help you with personal investment decisions on a
one on one basis, exclusive interactive direct investing and helping
you with family wealth as well.

Speaker 5 (01:08:58):
Give us a call whether you're one or.

Speaker 3 (01:09:00):
A few people. Three zero three seven seven one help
seven seven one four three five seven. We've been talking
about small business. I'm getting a lot of texts about
this of people that would love to avail themselves of
the services Corporation if it ever becomes available. So you see,

(01:09:22):
I believe there will be a lot of business available.
And for those tuning in, what I'm talking about is this.
We've talked about this time and time again, and in
the business world, most businesses fail not to lack of
doing a good job. Fencing contractors, painting contractors, plumbers, electricians,
people who do kitchen and bathroom modeling, people who do landscaping.

(01:09:46):
All of these people could be so great at the trade,
but they fail due to the business.

Speaker 5 (01:09:52):
They don't put enough away.

Speaker 3 (01:09:53):
For taxes, they don't have the right licenses, they don't
do the right marketing. They don't have a centralized number
to call in someone to answer all the time. They
don't have anyone to do the bookkeeping. If there was
a company that was dedicated to you and running your
business and all you had to do was the trade itself,
would it help you? I am positive it would, and

(01:10:16):
I'd be happy to help someone get started in this
business services corporation.

Speaker 5 (01:10:23):
I'm going to call it.

Speaker 3 (01:10:24):
We can call it anything you want, but it would
help businesses, and I think businesses need it. They need
it because the number one reason they fail isn't because
they don't know how to do their trade, and what
happens is due to no fault of their own. Well
maybe it is their fault, but they don't keep track
of income, they don't keep track of down payments, they

(01:10:46):
don't do the proper bookkeeping, their slap with taxes, their
slap with something unforeseen, and they don't have the money,
they don't have the cash flow, so they take it
down payment for somebody and say it won't do any harm.
I'll make it up in the so I'll just borrow
from this down payment to pay this pass bill and
I'll still get started on the job. But then I'll
get another payment from somebody else and it starts what

(01:11:07):
they call robbing Peter to pay Paul. It's terrible, and
we can help with this Business Services Corp.

Speaker 5 (01:11:17):
If there was such a business.

Speaker 3 (01:11:19):
So again, truly, I know I have a wide and
vast audience.

Speaker 5 (01:11:23):
If there are.

Speaker 3 (01:11:23):
Entrepreneurs out there that think, huh, this could be a
great business. You would need some bookkeepers, administrative assistance, and
that's it to get started. Everything can be done virtually.
You don't need an office. You just need good software
to manage this, and it would be wonderful, each business
having its own set of books, each business having its
own back end that you dedicate yourself to, so people have,

(01:11:49):
people have the ability now to concentrate on what they do.
So whatever you think, give me a call. Meanwhile, Sarah
has a water heater issue a week ago and she
was working with Deputy D. Who will be down in
a minute. Deputy D sept away, but I want to
find out Sarah, this water heater leaked onto your daughter's

(01:12:11):
apartment floor and they have been without hot water. Oh wait,
I thought this was Deputy BO. Why does it say
deputy who are you working with? Sarah? Wt d Okay
thank you. What is Are there any updates on your situation?

Speaker 18 (01:12:32):
There are Tom I spoke with you folks, and he
gave a call to the apartment manager and low and behold.
Within an hour he had an email with a date
setup for the following day at eleven o'clock to put
a new one in and they showed up and did it.

Speaker 3 (01:12:54):
Oh, my dinger is going out to deputy d into
the effort of the show. The show solves problems like
this every single day. So within an hour everything was
cleaned up and you had hot water.

Speaker 12 (01:13:11):
Well within an hour they at least had an email.

Speaker 18 (01:13:14):
From the manager.

Speaker 5 (01:13:15):
Oh, okay, we will be there.

Speaker 18 (01:13:17):
Tomorrow to do it. You know, before that it was
just we're really sorry. We're trying to get a vendor.
And he still has not talked to the apartment manager
after leaving a couple of messages.

Speaker 3 (01:13:30):
But.

Speaker 18 (01:13:32):
He has emailed them back and set the appointment up.

Speaker 3 (01:13:36):
It was that's wonderful, that's great, and thank you very much.

Speaker 5 (01:13:41):
That was all it took.

Speaker 18 (01:13:43):
And it's amazing.

Speaker 12 (01:13:44):
You guys are amazing.

Speaker 3 (01:13:45):
Well, thank you appreciate it, h We really do, and
thanks for going three all three seven one three talk
seven one three eight two five five. Anyone who has
a good experience with us, please leave a review, because
you know it really is. We have the kind of
busines is that really doesn't work on reviews, but we
want people to know there's help available at three to
zho three Martino three O three six two seven eight

(01:14:08):
four sixty six.

Speaker 5 (01:14:09):
All right, let me my YouTube feed.

Speaker 3 (01:14:11):
I believe I have I don't have the ring up there,
but I'm going to have the or do I have
the ring up there? Yes, the ring is up there
right now those streaming you can see the ring. Let
me explain the story to you, and I do have
sound now so I can tell you everything going on.
The guy had this ring designed, he made this ring,

(01:14:33):
or he bought it, but it was semi custom and
it can be sized very easily. Now you see the
two rings there, one with the pave diamonds and the
other one with the central stone. Both are included in
this deal. The mainstone is lab grown, a lab grown diamond.
Lab grown diamonds are real diamonds. And now there are

(01:14:54):
perfectionists and purists who won't take a lab grown or
they say, oh I want a genuine diamond. The good
thing about a lab grown diamond. It is an absolute positive,
real diamond.

Speaker 5 (01:15:05):
Real, it is a real diamond.

Speaker 3 (01:15:08):
It is lab grown, which means it hasn't been formed
over hundreds of thousands of vihers or whatever. And like
I said, some jewelers won't touch them. But this is
lab grown, which means it's perfect. When it's lab grown,
it's perfect, a perfect stone in that square cut, I
forget what they call that cut. And it's got a

(01:15:32):
princess cut and it's a beautiful ring one point five
to five carrots. And he needs to get rid of it.
He needs to get rid of it. He doesn't know
he'll get his money out of it. But do your
own research and if you want to buy it, if

(01:15:53):
you're getting engaged, you'll get a great deal.

Speaker 5 (01:15:56):
Okay, Now.

Speaker 3 (01:16:01):
He knows he can't get maybe every dime he paid
for it. Now I'm going to tell you that the purchase,
I'll tell you this, the purchase was around three grand, okay,
give or take. But he's desperate to get rid of it.
He bought it hoping he was going to get married.

(01:16:21):
And this was a terrible story because not only did
she say no, she said the hell with you? I
never liked you, or you have big problems or whatever.
He just his he got his heart handed to him.
What was the story? He emailed us, Katrina Kachina. They
didn't she didn't just say no. For some reason, some

(01:16:42):
hostility came out, which was unexpected hostility. Again, this is
an email. We're going to keep the guy. We're going
to keep the guy anonymous. I don't want to embarrass him.
But what were some of the things she said to
him on the way out? It was kind of painful.

Speaker 6 (01:16:59):
One was I never believed I ever loved you.

Speaker 5 (01:17:04):
Hm hmm.

Speaker 3 (01:17:06):
One was accusing.

Speaker 6 (01:17:08):
Him of anger issues, which, oh, okay, you know whatever.
I guess every has, you know, testosterone.

Speaker 3 (01:17:16):
So you know that would happen.

Speaker 5 (01:17:20):
Yeah, but it depending.

Speaker 3 (01:17:22):
We don't know about the relationship and whether she had
a good enough reason, but she she slung some pretty
pretty tough arrows for him to take. Maybe it's time
for self examination. But again, we're not examining his relationship.
We're just saying, look, the poor guy needs to get
out of this ring.

Speaker 5 (01:17:39):
Now.

Speaker 3 (01:17:40):
It's a perfect ring, by the way, because lab grown
is perfect. It is a beautiful, beautiful ring and it
can still be.

Speaker 6 (01:17:47):
Seize fit, cut, clarity, and the carrots. I mean, all
the three c's are there.

Speaker 3 (01:17:57):
It is beautiful.

Speaker 5 (01:18:00):
What is that second ring? Is that the engagement part
of it?

Speaker 3 (01:18:04):
Or what is the band? And what you sh the
wedding band? I'm sorry?

Speaker 5 (01:18:07):
The ring? Okay, the ring is the Okay.

Speaker 6 (01:18:11):
Yeah, you fuse them together to make you know, the
double you know, wedding ring slash band.

Speaker 5 (01:18:20):
Okay.

Speaker 3 (01:18:20):
Now those who are on YouTube can see it. You
can go there later and see it by just bringing
up the feed and looking in the third hour. H
and again, his purchase was around three grand and he
will truly take the best offer. Are We do have

(01:18:41):
an active email address help at troubleshooter dot com. Help
at troubleshooter dot com and you can email there. Why
are we doing this? Because I thought it would be different.
We have the kind of show that helps people with problems,
and this is a problem, and I felt bad are
the guy? So I figured, hey, if you are getting engaged,

(01:19:06):
you're not going to get a better deal, okay, because
retail is what it is. Okay, You're not gonna pay
retail here. You're gonna pay whatever the best offer is
on this for the set they're fused together for both
the wedding and engagement, and they're beautiful. Again. Being lab grown,
you have a twin edge sword here. You have perfection,

(01:19:29):
but you also have the fact that people say, well,
it's not real. It is real, that's the thing. It
is real, but it's lab grown. So there you go.
It's like pearls. You know, you have man made pearls
and cultured pearls. You have pearls and some people want
the original. To me, man made pearls look way prettier,

(01:19:52):
you know where they engineer them and they're real pearls,
but they're just man made, just like this ring is
man made. Yeah, I wonder what it takes. Did they
literally I don't know really what to take. I want
to ask my boyfriend here chat GPT. How do you make?
How is the lab grown? How is a lab grown
diamond made? I want to know. I'm typing it in

(01:20:14):
right now.

Speaker 7 (01:20:15):
Extreme pressure.

Speaker 5 (01:20:17):
Yeah, but do they actually take a piece of coal?

Speaker 3 (01:20:19):
Lab grown diamonds are created using advanced technology processes that
actually replicate the natural process. It says, a small carbon
sort like grapt fight is set up and exposed to
extreme pressure. Listen to this one point five million psi.

Speaker 5 (01:20:45):
And teters up.

Speaker 3 (01:20:46):
To twenty seven hundred degrees, so this is mimicking nature.
Under these conditions, the carbon melts and begins to form
a diamond around the carbon steed. The crystal slowly cools
and hardens into a rough diamond, so it makes a

(01:21:10):
rough diamond. Those rough diamonds now have to be what
are they? They're cut polished, So when I say it's perfect,
the clarity is perfect, but the cut and polish, the
cut will still be subject to human error the cut itself,
so maybe it's not complete perfection. So lab grown diamonds

(01:21:31):
are chemically fixed, physically and optically identical.

Speaker 5 (01:21:36):
Do you hear that?

Speaker 3 (01:21:37):
Chemically physically optically identical to natural diamonds. They are not
simulants like cubics or conia. So then here's what I
want to know. How do they know if they're how
do they know their lab cut?

Speaker 5 (01:22:00):
Really, I want to know, how would you know? How
do you know?

Speaker 3 (01:22:06):
Okay, that's a good no. I'm asking my boyfriend again.
How do you know of their lab grown?

Speaker 8 (01:22:13):
All?

Speaker 3 (01:22:13):
Right here it says the lab grown diamonds are identical,
so identical they are perfect. They can be distinguished using
specialized equipment and methods.

Speaker 5 (01:22:28):
Natural diamonds.

Speaker 3 (01:22:29):
Oh, here's how they do it, looking for imperfections.

Speaker 5 (01:22:34):
If there are no imperfections, they.

Speaker 3 (01:22:37):
Are going to assume their lab grown. Wow. So that
means there's probably no perfect clarity, not really perfect they
look for. They look for, uh, maybe a pattern that
is too perfect. But they do say it's getting harder
and harder to find out. Grown diamonds have a different

(01:23:02):
fluorescence under ultraviolet light.

Speaker 5 (01:23:05):
That's the number one way to tell.

Speaker 3 (01:23:07):
So anyway, if you're interested, help at troubleshooter dot com.
We have more coming up on the Troubleshooter Show. And
I have another idea for a business I've given out
before people. Uh, it is a it is a no brainer.

Speaker 5 (01:23:21):
It will win.

Speaker 3 (01:23:22):
Meanwhile, stay tuned for that and remember for the ring.
If you're interested, put a price down. Help at troubleshooter
dot com. More after this, go with a sure thing
Denver's Best roofer Excel roofing dot com. You don't pay

(01:23:43):
a cent until you're content. Time for an insurance check
up free, no obligation. In comparison, call Compass insurance paying
too much your coverage at dozens of insurance companies find
out now three oh three seven seven to one.

Speaker 8 (01:23:59):
Help.

Speaker 3 (01:23:59):
You'll think you are his only customer when you choose
Frank durand the real estate man dot com to list
your home with Remax Alliance three oh three nine two
zero sixteen twenty two. Tom Martino here three O three
seven to one three talk or three h three Martino
three O three sixty two seven eight four sixty six
twenty four seven. Kathy's got a comment on diamonds. We're

(01:24:22):
talking about lab grown diamonds being identical to natural diamonds,
except they might be a little too perfect.

Speaker 5 (01:24:29):
Some people are prejudiced against them.

Speaker 3 (01:24:31):
Again, help at troubleshooter dot com.

Speaker 5 (01:24:35):
If you want to bid on.

Speaker 3 (01:24:36):
That ring, and that's it's a pair of rings actually,
and I showed the picture on YouTube. If you want
to go up there and search it anithered later, well,
it has to be later because I put it up
there already and took it down. I'll put it up
again in a minute. Here, Kathy, what's your comment on diamonds.

Speaker 12 (01:24:57):
My comment is that most people don't REALI that lab
grown diamonds will never increase in value. They will either
stay the same or they'll decrease in value. And I
believe that's due to the rarity of a real diamond.
When they make lab grown diamonds, they make them, they

(01:25:18):
make them in bulk basically, whereas the rarity of a
real diamond.

Speaker 8 (01:25:23):
Allow.

Speaker 5 (01:25:23):
Oh no, I don't doubt that. I don't doubt it
at all.

Speaker 3 (01:25:27):
But when it comes right down to it, Kathy, I
want are you in the business, by.

Speaker 12 (01:25:31):
The way, I was many years ago, but I have followed.

Speaker 3 (01:25:35):
Okay, so I want to ask you, really, when it
comes to the look, what difference does it make? I mean,
if it's a beautiful diamond, do women actually look down
and think this is rare? And this is you know
what I mean? Does it matter or is it the look?

Speaker 12 (01:25:55):
You know, it depends on the individual. Because I was
in the position of get a new diamond ring and
I had the option of getting a lab grown bigger
one or a raw diamond which was a little bit smaller,
and I went with a raw diamond. It's kind of
like how they have perfected Louis Leton bag.

Speaker 3 (01:26:15):
Oh for sure, for sure.

Speaker 12 (01:26:18):
Right, And so if it matters to you, if you
know you're carrying around the real deal, then you stick
with the real deal. If you if it doesn't really
matter to you, I mean it mattered to me to
know that my diamond on my hand is one of
a kind and there's not another one like it on
the planet.

Speaker 3 (01:26:38):
You know, I surveyed women one time about knockoffs.

Speaker 5 (01:26:45):
You would be shocked.

Speaker 3 (01:26:46):
The majority of women did not care if they had
a beautiful knockoff that looked genuine. Now, I will tell
you that demographically, some of the women had money, but
they weren't ultra rich. Maybe an ultra rich woman might say,
forget that, I want the real thing. But knockoffs, By

(01:27:07):
the way, you mentioned Louis Vauton. There are so many
knockoffs for handbags right now, and you, honest to god,
on some of them you can't tell the difference. And
my question is if you can't tell the difference and
they look so damn good. Other than the legalities, now
I'm not talking about legalities, what would there be wrong

(01:27:31):
with a knockoff? I mean, I understand, you know, genuine
versus fake and all of that, but for the look
and feel, if it's identical, what difference does it make.
Does it make a difference to you on that too,
or just in jewelry.

Speaker 12 (01:27:51):
It makes a difference to me because it's my nature
to know in my heart and in my brain that
it's the real McCoy. And I understand that a lot
of women don't hear, and that's fine too. I think
it depends. It goes from woman to woman, from person
to person. It does, and it's just my nature.

Speaker 3 (01:28:11):
But you know, here's the other thing, though, And if again,
if you're a connoisseur of beautiful things, many times these
designer things are not necessarily better made.

Speaker 5 (01:28:23):
It's it's they.

Speaker 3 (01:28:24):
Don't necessarily get their value from being better made, you know,
Like like with cars, for example, it used to be
and it still is to some degree, the brand of
a car carries quality.

Speaker 5 (01:28:38):
Okay, So.

Speaker 3 (01:28:42):
The quality of something determines the price in many many areas.
But it like in home building, the quality absolutely carries
a price. It carries a price in many things. In
a piano and a guitar, in a violin. Okay, these

(01:29:04):
are musical construments and other things. But in some cases
you can agree with me, Kathy, that the designer name
does not add a lick to the quality.

Speaker 5 (01:29:17):
Do you agree? Do you agree that in some in
some cases.

Speaker 3 (01:29:22):
So I often wonder why some of these designer names
or brand names carry such a cachet. What is it
that all of a sudden clicks. Have you guys ever
thought of that? I mean, think about it? Okay, So,
so Bob, a Carrier furnace is a Carrier furnace. That's
different that that's not because the name is because of

(01:29:43):
the quality.

Speaker 5 (01:29:44):
Right, You don't go.

Speaker 3 (01:29:45):
By designer names in home, well, in some home appliances,
you do, you do, and.

Speaker 7 (01:29:52):
There are some brands that we would not represent. I mean,
you know, Carriers are chosen brand, but but there's some
other good brands out there that we do installed if
a customer requests then, but then there's some brands that
you know, just stay away from.

Speaker 3 (01:30:06):
Well anyway, Kathy, I appreciate your thoughtful comments, and there
are people who feel that way. And in any case
that that ring is up for grabs. It's a perfect ring,
lab grown diamond, one point five to five carrot with
an accompanying wedding band. Anyway, Alana has an issue with
a contractor. Lana, Hi, what's going on? So?

Speaker 19 (01:30:31):
I called him a little over a week ago.

Speaker 3 (01:30:34):
Almost I'm trying to believe and well, okay, who did
did you work with anyone in particular? Did we assign
it to someone?

Speaker 19 (01:30:41):
No, I haven't heard back, so that's why I'm I'm
calling you back.

Speaker 3 (01:30:46):
All right, let's let's talk. Let's just take it from
the beginning. What was the issue you had with a contractor?

Speaker 19 (01:30:51):
So I sent you guys pictures and everything, But basically,
this contractor did kind of a top job on my floors,
and I ended up paying him fully since he is
supposed to be done that day. His wife ended up
cutting her hand on my property. So they left, but
they left without the job being done and without my walkthrough,
and I had concern I had told him I had concerns.

(01:31:14):
He still hasn't been back to my health.

Speaker 3 (01:31:16):
What is the name? Who is the contractor?

Speaker 19 (01:31:19):
Brian's Blaylock. I think you guys posted his pictures and
his his name on I think his YouTube what I
called him.

Speaker 3 (01:31:27):
Originally Brian Braylock b R A y l O c
K b l b l A y l O Blaylock.

Speaker 5 (01:31:36):
Okay, Hey, what's the name of his company?

Speaker 19 (01:31:40):
It only has his name on the invoice, so I
think he's just like a I think his contractor name
is like only under his personal name, and what kind.

Speaker 5 (01:31:50):
Of floors.

Speaker 3 (01:31:53):
LVP? What is that called? O VP LVP, oh LVP
luxury vinyl pie. Okay, okay, hold on a second, we'll
come right back to you. I'm Tom Martino three oh
three seven one three talk is their number or three
oh three Martino? Go with a sure thing Denver's best

(01:32:15):
roofer Excel Roofing dot com. You don't pay a cent
until you're contenth time for an insurance check up free,
no obligation comparison call Compass Insurance paying too much your
coverage at dozens of insurance companies find out now three
oh three seven seven to one help. You'll think you're
his only customer when you choose Frank durand the real

(01:32:37):
estate Man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two.

Speaker 5 (01:32:50):
Hi Tom Martino here.

Speaker 3 (01:32:53):
Three O three seven one three talks seven one three
A two five five lanahad Brian Blaylock can saw LVT
did a bad job. She said he came on the air.
Could Sheena fill me in on this? I think Mark
must have taken this call.

Speaker 6 (01:33:08):
He did, so we talked to Brian off air, he
agreed to try to finish the job. I don't know
what happened beyond that.

Speaker 3 (01:33:19):
He agreed to fix the to remedy the bad spots, right, Yes,
what happened, Lana?

Speaker 5 (01:33:27):
Did he ever come back to fix it?

Speaker 8 (01:33:30):
No?

Speaker 19 (01:33:31):
He did not.

Speaker 3 (01:33:32):
Did he try to contact you? Did he try to
contact you?

Speaker 19 (01:33:37):
Yes? Can I read you the text he sent me
the same day I called in originally? Yeah, go ahead,
he said, okay, yes, I'm up and going. I can
say one thing right now. You want to put me
on the radio. Why didn't I answer you back right away?
What kind of person does that? Because a transition is
not glued down? Oh my god, after what you tried
to pull just now, and you expect me to step

(01:33:59):
foot in your house? Stop being so controlling. Lots of
words with you right now. I'll send someone to put
down your transitions.

Speaker 3 (01:34:06):
That's it.

Speaker 19 (01:34:07):
That's all. Give me a couple of days and I'll
let you know when I have someone there. Sorry about
all this, but radio, really, what is wrong with you?

Speaker 3 (01:34:15):
So what he's saying is you overreacted. You didn't have
to call. He was going to do it probably, and
I you know, look at I can see a reaction
like that, I can see somebody being upset again. I
don't know who he is. I don't know what kind
of guy he is. I don't know what was set
on the first call. I really don't a Kachina. Did
she do a job on him the first time? No,

(01:34:39):
not at all. Okay, all she did was complained about
the job and said she could not get a response.
We called and he said he would fix it, but
he was upset. So do you have anything to say?
Anybody want to chime in on that? Well?

Speaker 14 (01:34:57):
I can't find him. I can't find much information about it.
Brian Blaylock, he has a LinkedIn if it's the same Brian.
He calls himself a residential specialist at blake O Remodeling
And I looked up Blakeer Remodeling and their Secretary of
State's registration has gone defunct for lack.

Speaker 13 (01:35:14):
Of annual reports.

Speaker 3 (01:35:16):
FUM. Yeah.

Speaker 14 (01:35:17):
So I don't even know what the name of his
new company is, if he has one.

Speaker 3 (01:35:21):
In any case, did so did he ever send somebody
over or not?

Speaker 8 (01:35:27):
No?

Speaker 12 (01:35:27):
He did it.

Speaker 19 (01:35:27):
And I texted him last Friday and I said, it's
been over a week. Can you give me an update?
And he read it and didn't respond. I texted him
yesterday morning and he said, and I said, when will
you have someone out to my house to fix the floors?
And he read it yesterday and still has not replied
to me.

Speaker 5 (01:35:45):
Yeah, I think he here's the thing.

Speaker 3 (01:35:48):
It's probably a small thing that has to be done,
and he thinks you way overreacted and he probably doesn't
want to go back. I mean, that's really the bottom line.
And let me ask you, Lana, do you know how
much it might take to fix that. I'm just curious.

Speaker 19 (01:36:02):
I don't know. I haven't gotten an estimate yet. But
the thing is is, you know, he consistently did not
respond to me before I called the radio show, before
I called you guys, he consistently wouldn't respond and didn't
take any responsibility for the concerns that I had on
the flooring and just made excuses.

Speaker 3 (01:36:26):
Okay, Well, well can I tell you. I mean, we
got a personality problem here. He does not know how
to take criticism constructively. He is not someone i'd want
to do business with. But then again, I'm not sure
what went on between you guys. I don't know how
bad the job is. I mean, how bad is the job.

Speaker 19 (01:36:48):
It's in spots, it's pretty bad. I sent you guys
pictures as well via email the last.

Speaker 12 (01:36:56):
Time I called in.

Speaker 19 (01:36:57):
I can send them again, but it's god. He didn't
undercut the wood and the door jam, so it's just
like sloppily cut round. And he tried to use white
hawking on my brown floors, like it just makes no sense.
It's sloppily cut around.

Speaker 5 (01:37:14):
You're talking more.

Speaker 3 (01:37:15):
Than just me.

Speaker 17 (01:37:17):
I'm sorry to cut you off here, but I think
this was a call that Mark had taken, and I
do Kelly and I were spitball and I do recall
her sending in photos and I think Mark had Big
Bear look at it, and Big Bear was like, no,
this is actually pretty bad.

Speaker 19 (01:37:30):
Yes, yes, you're correct.

Speaker 3 (01:37:32):
I need Big Bear to tell us what will take
to fix it. And I think that that Unfortunately, the
route you have to take now is to maybe have
Big Bear or someone come in and fix it and
then sue him in small claims court for the deficiencies.
I mean, if Brian doesn't want to take care of
his customer, Brian Blaylock, then we're going to have to

(01:37:55):
you know, what else can you do? I mean, I
guess that's what.

Speaker 19 (01:37:58):
I'm Yeah, that's what I'm wondering, because I mean, I've
given him every every opportunity to come and fix my
concerns and I already paid him, which is another thing
that took me.

Speaker 5 (01:38:08):
Well, how much did you pay for the job?

Speaker 19 (01:38:12):
I believe it was around fifty three hundred dollars for labor?

Speaker 5 (01:38:17):
And where was did you supply materials?

Speaker 3 (01:38:21):
Yes?

Speaker 19 (01:38:21):
I bought my own flooring everything. The only thing that
he used that was his own was the cock that
was white.

Speaker 3 (01:38:29):
Okay, but he's ghosting you right now.

Speaker 19 (01:38:36):
He is, he is ghosting me. Yeah, And I'm like,
can you at least just give me an update? And
he still will not respond to me.

Speaker 3 (01:38:44):
Let's get a hold of Big Bear Kachina. I want
to know if he has a price or an idea.
I think we're going to have to do this, unfortunately,
go this route. I mean, Lanta, you know, when contracts
or con tracked relationships, contractual relationships go south, the only

(01:39:07):
thing you can do is mitigate your damages. Get it fixed,
I mean, and then he's already proven he's not going
to perform. Get it fixed, and who knows? I mean,
if it takes a thousand bucks. You assume in small
claims court there is virtually no defense for it. I mean,

(01:39:27):
what defense is there? I didn't like her, right.

Speaker 5 (01:39:32):
That's where I would start.

Speaker 3 (01:39:33):
So let's try to get Big Bear to put a
price on it. Three oh three seven one three talks
seven one three eight two five five Go with a
sure thing Denver's Best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an

(01:39:58):
insurance check up, free aation comparison call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out now three all three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two.

Speaker 5 (01:40:22):
Hi Tom Martino, your troubleshooter.

Speaker 3 (01:40:25):
Bob Logan is with me from plumb Line Services and
uh we had full lines or full calls for the show.
We were discussing a lot of things and Bob, someone
wants to know when it comes to pricing, do you
guys have financing available and how much does it have
to be in order to qualify for financing. I'm sure

(01:40:48):
you're not going to finance a two hundred dollars job, you.

Speaker 7 (01:40:51):
Know, we will somebody really needs us to. We try to.
You know, there's fees along that are that we get,
so try not to do it for anything undred one
thousand dollars. But if somebody has a two hundred or
five hundred dollars job, we'll finance it. And we have
financing up till one hundred thousand dollars, so okay, and

(01:41:11):
great options, low interest if somebody needs a low monthly payment,
if they need twelve months, same as cash.

Speaker 3 (01:41:18):
Okay.

Speaker 7 (01:41:18):
You had a lot of different options for people.

Speaker 3 (01:41:20):
Someone has another issue and they want to know that.
They say they're having trouble finding them finding help in
their condo. Why is it that so many companies don't
work in condominiums?

Speaker 5 (01:41:37):
Well do you guys?

Speaker 7 (01:41:39):
We do not anymore.

Speaker 8 (01:41:41):
God.

Speaker 3 (01:41:41):
Why is that?

Speaker 7 (01:41:43):
Well, primarily it's we consider it a commercial building with
a condo. For example, a lot of times your neighbors
have shared lines if the plumbing was done incorrectly during
the building process, like they don't have proper sweeps in
the dress. For example, in the past, we've been known
to go from one unit to another and bus steuer

(01:42:06):
their their kitchen.

Speaker 3 (01:42:07):
So you guys can't take responsibility for common areas and
all about.

Speaker 7 (01:42:11):
So you need a property manager. You need permission to
get into to multiple units. There's there's a lot of
different a lot of different reasons.

Speaker 3 (01:42:18):
As plumbline services dot com to read about them. We
got more coming up on The Troubleshooter Show three o
three seven to one three talk get your calls in
now three oh three Martino, Go with a sure thing
Denver's best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check

(01:42:41):
up free no obligation comparison call Compass Insurance paying too
much your coverage at dozens of insurance companies find out
now three oh three seven seven to one help. You'll
think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty to.

Speaker 1 (01:43:00):
Thank y'all.

Speaker 3 (01:43:05):
Ripped up news.

Speaker 1 (01:43:09):
You need advice so you don't have come running Just
as fast as we can Shoot's gonna help.

Speaker 4 (01:43:18):
Come Man Dix is the Troubleshooter Show.

Speaker 3 (01:43:23):
Now Tom Martino, Hello, I Tom Martino, Welcome to the show.
Our number is three oh Martino for twenty four to
seven access to help, information and referrals. If you call
three O three six two seven eight four sixty six,

(01:43:43):
you will get through.

Speaker 5 (01:43:45):
And either leave a message or you find us live.

Speaker 3 (01:43:48):
Either way you will have access to the show and
all the help we represent to you.

Speaker 5 (01:43:54):
So welcome to the show.

Speaker 3 (01:43:56):
Today. I have Bob Logan with us from Plumbline Services
dot com plumbing, heating, cooling, electric and drains.

Speaker 5 (01:44:03):
We'll talk to him in a minute.

Speaker 3 (01:44:04):
Here we're talking about how they don't do condominium work
because of the problem with hoa's and joint management management
companies and may basically meshed systems. Your plumbing is part
of a larger plumbing system. Very seldom is a condo
segregated by itself. Although, Bob, there are condos that have

(01:44:28):
water heaters, yes, right, and so water heaters can they
be replaced in a condo? Would you? But you won't
even do that.

Speaker 7 (01:44:36):
We won't do that. No, I mean because I have
water heaters, hitting and cooling systems. A lot of those
are segregated. But but we don't, you know, we had
to make a decision a long time ago. Are we
going to be all in or all out?

Speaker 3 (01:44:49):
We don't.

Speaker 7 (01:44:49):
We don't want to tell client. We'll do this part
of your businesses, duplex your business, We will do duplexes.
We'll do even town homes if they're single story town
homes and they're totally segregated, correct, so they could be
side by side. But if if everything's totally segregated, then
well we'll take care of them. But condo's apartments we consider.

(01:45:10):
There's commercial businesses, and we got out of the commercial
business about seven years.

Speaker 3 (01:45:13):
Ago, but I think a lot of companies are doing
it a lot of getting out.

Speaker 7 (01:45:17):
Yes, yes, yeah, all right.

Speaker 3 (01:45:21):
Anyway, so and we talked about book pricing, and someone
wants to know, is the book pricing different for different areas.

Speaker 5 (01:45:30):
Of the country.

Speaker 3 (01:45:31):
Do you know, because you guys have companies, I mean,
obviously you price according to market or not.

Speaker 7 (01:45:38):
We price according to market. And plumb lines just here
locally in yeah, you know, Arvada, Centennial and Lovelands. We
serve the Castle Rock up to four Collins and everything
in between. All the pricing is the same in all.

Speaker 3 (01:45:52):
Those areas, okay, but book pricing is going to be different,
did they Somebody wanted to know if they all use
the same pricing book and know there was other companies.

Speaker 7 (01:46:01):
Every company they might use the same software or the
same platform to come up with her flat rate prices.
But depending on what goes into it. So for example,
if you have different labor rates or different marketup all materials,
all those will affect the flat rate price. So it's
going to change not only for market to market, but

(01:46:23):
even if some of my competitors are locally are using
the same software system, they might have double the labor rate.

Speaker 3 (01:46:30):
Okay. Now, earlier we talked about a ring that was
available from a guy that got jilted.

Speaker 5 (01:46:37):
She said, hell.

Speaker 3 (01:46:38):
No, he has a ring retail around three grand. He
will take anything he can get. I put a picture
up earlier in the show. If you want to go
back and look at it, if you're listening to the
radio show and later on you want to go to.

Speaker 5 (01:46:52):
YouTube and scan to the third hour and look at it.

Speaker 3 (01:46:57):
It's up on YouTube and it will remain there and
you can put a bit in or not. You know,
a price you're willing to pay one point five carrents
of a and a companion ring for the for the
wedding band. And it's probably the most perfect diamond because
it's lab grown. Now, some people have a problem with that,

(01:47:19):
others do not. By the way, and on the speaking
of genuine versus fake, I was told that in some
cases the knockoffs are actually out the back door with
a slight imperfection, and they're made by the same people
that make the genuine ones, or some companies even make

(01:47:40):
the genuine ones and then make the knockoffs and without
the other brand knowing. And it's much of the same
exact materials and the same exact people. I mean that
to me is an incredible thing. Demitrio saying, yes, have
you checked out?

Speaker 14 (01:47:58):
No, I haven't checked out, But I'm not sing I
mean these diamonds are Are we still talking.

Speaker 3 (01:48:02):
About what our knockoffs and gen knockoffs work to knockoffs?

Speaker 14 (01:48:06):
Oh so I did look into knockoffs in general, and
a lot of people will sell a knockoff and they'll say, hey,
it's made in the same Chinese factory that it makes iPhones.
But my point is it's not made to the same specifications, right,
So just saying that something is made in the same
factory means of course the same product, right, right, unless
you're talking about those the culture diamonds that we discussed earlier.

(01:48:28):
Those are chemically and distinguishable from the natural ones. Yeah,
so if they can be bought at a lower price.

Speaker 13 (01:48:34):
Let's do it. I would definitely go for one of those.

Speaker 5 (01:48:37):
Deandra, DeAndrea. What's going on with you?

Speaker 3 (01:48:41):
DeAndrea?

Speaker 20 (01:48:44):
So I went to it, And keep in mind, I
look at Spanic in every way, I do not need
spamish at all. But this Mexican restaurant that I frequent
because it's right by my job and I they're on
my lunch and they were super busy and I just
find my thing.

Speaker 12 (01:49:05):
But they charged me.

Speaker 20 (01:49:06):
Thirty dollars or a casidious And then when I called
back and asked, like, why was the charge the excessive,
I had my phone on speaker and my coworker, who
speaks Spanish, stated, well, she didn't say anything or ask
anything when she signed, and I simply asked for a refund,

(01:49:28):
bath or anything, because I truly enjoy that restaurant. But no,
nothing like respond.

Speaker 3 (01:49:38):
Okay, here's what I want to know. Here's what I
want to know. Was there a price on the menu.

Speaker 20 (01:49:45):
I didn't even know. I know the price on the menu.
It's twelve ninety nine.

Speaker 3 (01:49:51):
Okay, there, Well, then why were you charged thirty dollars?

Speaker 20 (01:49:57):
I don't know why he handed me the ticket. I
was on my thirty hour lunch breaks.

Speaker 12 (01:50:02):
I just fined it.

Speaker 20 (01:50:03):
And I left, threw them a tip. And when I
got towards and I looked at my ticket and I'm like,
are you kidding?

Speaker 11 (01:50:10):
Wait?

Speaker 3 (01:50:10):
So you got one case idea and you were charged
thirty dollars?

Speaker 12 (01:50:16):
Correct?

Speaker 3 (01:50:17):
And the menu price is twelve ninety nine.

Speaker 8 (01:50:22):
Correct? Correct?

Speaker 3 (01:50:23):
Now why did you say in the beginning you look Mexican?

Speaker 20 (01:50:29):
No, because I do, and they like as soon I
don't know, like they thought like I knew there.

Speaker 15 (01:50:38):
I don't know.

Speaker 3 (01:50:39):
No, okay, but no, no, no, no, no.

Speaker 5 (01:50:43):
I'm just curious why.

Speaker 3 (01:50:45):
I'm curious why you mentioned why you mentioned it. I
was just curious.

Speaker 20 (01:50:48):
I get a lot of kick back, and I've gotten
through extra security checks based upon my name and when
I went to Mexico, and when I'm like, oh, I
can't speak Spanish, and then I get treated a certain
kind of way, a different kind of terrible way.

Speaker 3 (01:51:08):
Okay, so anyway, you were charged thirty bucks. That's a
very simple matter. If you took your receipt back to
the restaurant, showed them the menu. I did, and you
showed them what you were charged. Did they adjust it?

Speaker 8 (01:51:22):
Not at all?

Speaker 3 (01:51:23):
What did they say to you?

Speaker 5 (01:51:25):
This is ridiculous. This is ridiculous.

Speaker 3 (01:51:27):
You showed them, you showed them the.

Speaker 16 (01:51:29):
Menu they offered.

Speaker 20 (01:51:31):
Yeah, and they only offered me another case I DA.
And I told them, I was like, would my initial
complaint the case IDA even provided me with was crap.
I don't want another one. I just want my money back.

Speaker 3 (01:51:44):
You have a right to get your money back. Why
don't you just dispute it with your credit card?

Speaker 20 (01:51:51):
That's probably what I'm going to do next.

Speaker 12 (01:51:52):
But I didn't want evil to know that go to that.

Speaker 20 (01:51:56):
Restaurant, at least that somebody who speaks Spanish or notes.

Speaker 3 (01:52:00):
Okay, what's the name of the rec You didn't give
the name of the restaurant? What restaurant is?

Speaker 7 (01:52:05):
She did?

Speaker 20 (01:52:07):
Can I spell it?

Speaker 15 (01:52:08):
Please?

Speaker 8 (01:52:09):
Yeah?

Speaker 12 (01:52:10):
Because I can't pronounce it.

Speaker 20 (01:52:12):
Go ahead, f R I P A and the as
Mexican restaurant and there for Tanza. Yeah, so they have
one in Aurora, which is the one that I went to. Yeah,
and then they have one Insortant, and I believe they

(01:52:33):
have another one somewhere else.

Speaker 3 (01:52:35):
I'm not getting anything on that spelling.

Speaker 8 (01:52:39):
I got it.

Speaker 5 (01:52:40):
It's for tanga for tanga was she talking about? Okay?
I got that.

Speaker 20 (01:52:45):
I don't know how to say it.

Speaker 3 (01:52:46):
Okay, it's for tanga tangre.

Speaker 14 (01:52:49):
Does it sound like maybe you got somebody else's ticket
and you just.

Speaker 20 (01:52:54):
Know that's my own ticket. It has my card number
on it. And does it say my handwriting where I said.

Speaker 14 (01:53:02):
Cashhis what you're being charged for? So like one case
idea thirty dollars or does it say.

Speaker 3 (01:53:08):
Yeah what what is the receipt?

Speaker 5 (01:53:11):
Actually show?

Speaker 7 (01:53:12):
But did you eat the entire case?

Speaker 3 (01:53:14):
I I would why not?

Speaker 13 (01:53:16):
She didn't like it?

Speaker 20 (01:53:17):
But two bites of it. And keep in mind I
was on my lunch break. I went there to pick
it up.

Speaker 12 (01:53:24):
I took it back to work.

Speaker 20 (01:53:27):
I looked at my ticket, looked at my food. My
food looks terrible. I saw my price point and then
I called them the media.

Speaker 3 (01:53:36):
Okay, Well, for they have all of their prices here
and it's pretty easy to see. So if they overcharge you.

Speaker 5 (01:53:45):
I'm looking.

Speaker 3 (01:53:46):
Are you looking at their menu?

Speaker 7 (01:53:48):
I bet the receipt does not say one case at
three dollars.

Speaker 13 (01:53:51):
I care it too. The receipts.

Speaker 20 (01:53:53):
All it shows is ticket clerk ID David.

Speaker 3 (01:53:58):
Credit saved for seven fifty. I'm not even seeing the
twelve ninety nine. Oh wait, the chicken Casadia is fifteen
ninety five.

Speaker 20 (01:54:09):
Oh the I was off five three, and.

Speaker 5 (01:54:13):
So they charge you for two.

Speaker 14 (01:54:14):
This reminds me Mark Major's story about his sixty eight
dollars fajidas?

Speaker 3 (01:54:19):
What is that He.

Speaker 14 (01:54:20):
Went to SRIS Parker ordered one serving a fijidas and
got charged sixty eight dollars.

Speaker 3 (01:54:26):
When was it?

Speaker 5 (01:54:26):
When did he talk about that?

Speaker 13 (01:54:28):
Well, he talks about it all the time.

Speaker 3 (01:54:30):
Well, anyway, I personally can't believe. Now, hold on before
let me finish that. You went there and said, here's
my receipt. I bought a Casadia and was charged thirty
dollars and on the menu it's fifteen ninety five.

Speaker 20 (01:54:47):
Phone calls And this is after two phone calls. Was
speaking with war manager.

Speaker 3 (01:54:53):
Okay, I want to see a copy of your receipt.
We're going to call him. I want to call him.

Speaker 20 (01:54:58):
I'm glad, tell me where to send it?

Speaker 3 (01:55:02):
Okay, do you actually want to get a tell her
where to send it? Uh?

Speaker 5 (01:55:06):
Kachina off the air? What were you going to ask?

Speaker 8 (01:55:08):
She?

Speaker 14 (01:55:08):
So, Deandra, if I understand her call correctly, she actually
has two issues.

Speaker 13 (01:55:13):
One is she was overcharged.

Speaker 14 (01:55:15):
But then she also says that the case Ada sucked
and she feels like she doesn't have to pay even
the correct price for it.

Speaker 3 (01:55:22):
But yeah, she should pay the right price, whether you know,
whether you know that's a good question.

Speaker 5 (01:55:29):
Do you have a right to withhold payment on.

Speaker 20 (01:55:31):
Something like I wouldn't even be triven if my food
was bad, Like I would eat that. But just for
the fact that I was overcharged.

Speaker 3 (01:55:41):
I think that's what put a bad taste in her mouth.

Speaker 5 (01:55:43):
No pun intended, I mean you know it did.

Speaker 12 (01:55:47):
So now they did.

Speaker 13 (01:55:49):
Offer so just to play devil's advocate.

Speaker 14 (01:55:51):
Here, they did offer her second case, second free case IDIA.

Speaker 13 (01:55:55):
But Deandra turned it down.

Speaker 3 (01:55:57):
And she has every right to write, of course, is the.

Speaker 14 (01:56:01):
One Did you turn it down because you because you
you forecast that the second one.

Speaker 13 (01:56:06):
Is going to suck even worse?

Speaker 20 (01:56:08):
No, it was just the poor customer service, and for
the fact that I had two floor managers tell me
that I can get my money back, and then.

Speaker 12 (01:56:17):
I walked over there.

Speaker 20 (01:56:20):
In my only thirty minutes for the day.

Speaker 3 (01:56:23):
I would love one of our people. No, this is
what I would really love. I would really love one
of our people to take the receipt with her. First,
send us the receipt. If it says what you say,
I would love I would love to have somebody walk
over there with you. What we're spitting my case its
you no, no, no, not to order walk over there
with the receipt and her and say why isn't she

(01:56:46):
getting her money?

Speaker 7 (01:56:47):
The receipt doesn't save one case.

Speaker 5 (01:56:49):
I don't know what it says. We don't know what
it says. We have to look at it.

Speaker 3 (01:56:52):
Okay, we got more coming up right after this. Let's
figure out what the damn receipt says. Get it off
the air, Kachina. We'll look at it. Go with a
sure thing Denver's Best roofer Excel roofing dot com. You
don't pay a cent until you're content. Please time for

(01:57:15):
an insurance check up free, no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three O three seven seven to one. Help.
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three three nine two zero sixteen
twenty two. Hey, I'm Tom Martino. Keith wants to talk

(01:57:41):
about homeowner's insurance. Keith, what's going on with you? And
how can we help you?

Speaker 5 (01:57:45):
Keith? Hey man, what's going on?

Speaker 3 (01:57:48):
Yes?

Speaker 12 (01:57:49):
Ah?

Speaker 8 (01:57:50):
Good?

Speaker 12 (01:57:50):
How are you?

Speaker 3 (01:57:51):
I'm doing good? What's happening with homeowner's insurance?

Speaker 8 (01:57:55):
So?

Speaker 21 (01:57:56):
I had a I recently just bought a home about
three months in the this last storm we just had,
I had a basement flooded and it actually filt my
windows up, had two win you gress windows bust out,
and I had over six inches of water in the basement.

(01:58:17):
I was out of town when this happened.

Speaker 3 (01:58:18):
Well, anyways, where did the water Wait, where did the
water come in?

Speaker 7 (01:58:22):
Where?

Speaker 3 (01:58:23):
Keith?

Speaker 5 (01:58:23):
Where did the water come in?

Speaker 8 (01:58:27):
Yeah?

Speaker 21 (01:58:27):
So the water looks like it came from up the road,
looks like the.

Speaker 3 (01:58:32):
Whole No, no, what I mean? And where did it
come into your house through the windows?

Speaker 8 (01:58:39):
Yeah?

Speaker 21 (01:58:39):
Came in through the window walls and also kind of summing.
There was so much water there was some coming up
underneath as well.

Speaker 5 (01:58:46):
Okay, keep going.

Speaker 21 (01:58:50):
And so anyway, as I contact my insurance company about it,
they're they're gonna send an adjuster out. The adjuster hasn't
been there yet, but I started my own mediation on there. Well,
I started looking, like I said, and keep in mind,
I just bought this home three months ago. I started
looking through my disclosures to see if there's any mention
of anything. I'm flooding on this property or no one's flooding,

(01:59:11):
depending on the regardless of the severity of it. And
nothing was e lizarded. So if by in the home,
if I would have known it in an area of
prone to flooding how much apparently it probably is, I
would have gotten flood insurance and I wouldn't be in
a situation I'm in.

Speaker 3 (01:59:27):
Rent. Well, hold On, I say, first and foremost. Look, Keith, Keith,
hold on, first and foremost. You may not have gotten
flood insurance. Maybe you would have, maybe you wouldn't have.
But what I'm saying is it depends on well, no,
I can see where you'd buy it. I understand. I
was just thinking if it's in a prone zone. It
would be very expensive, but it would be your prerogative

(01:59:49):
to buy it.

Speaker 5 (01:59:50):
But here, here's what I need to ask.

Speaker 3 (01:59:52):
Under the water intrusion and surface what are in all
the water disclosures?

Speaker 5 (01:59:57):
Does it say do not know? Or does it say no?

Speaker 21 (02:00:05):
There's no response? They did not they they did not
disclose any of that, any of that.

Speaker 5 (02:00:13):
I'm asking another quest. I'm going to ask it again.

Speaker 3 (02:00:15):
The disclosure statement does not allow for a non response.

Speaker 5 (02:00:19):
It's either yes, no or.

Speaker 3 (02:00:21):
Do not know.

Speaker 21 (02:00:25):
It says no, no, Okay.

Speaker 3 (02:00:27):
If it says no, and then you can if you
can show, I just want to I want to give
you some reality.

Speaker 5 (02:00:34):
Okay, dose of reality here.

Speaker 3 (02:00:36):
If it says no, you have to do research and
make and see if they knew, If they knew about it,
they could be liable for some losses here.

Speaker 5 (02:00:46):
Okay.

Speaker 3 (02:00:47):
But I'm going to tell you that the litigation and
investigation and hiring of experts will cost you more than
it's going to fix it. Okay, I mean, I'm just
giving you reality, Keith. I mean it'll cost you more.

Speaker 5 (02:01:09):
To do it.

Speaker 3 (02:01:12):
God, I'm not telling you not to do it.

Speaker 5 (02:01:16):
I'm not telling you not to do.

Speaker 21 (02:01:17):
It you think it will cost more than.

Speaker 3 (02:01:22):
Here's what I think. And I tell people this from apps.
I tell people this. I tell people this from experience. Keith,
listen carefully. Our phones are overlapping for some reason. Here's
the bottom line. To go to court, any court, at
any time, and to literally get to court is going

(02:01:45):
to be fifty thousand dollars. Now, I don't care what
anyone says. It's going to be fifty thousand dollars, okay,
especially with a case like this. I know this from
absolute experience. I don't know what it's going to cost
to fix your basement. I am not.

Speaker 5 (02:02:00):
Telling you to investigate.

Speaker 3 (02:02:01):
You should investigate because you might find something obvious. For example,
you might find that someone was there already and did
and had to pump water out. You might start asking
the neighbors have they ever seen a disaster restoration company?
You might call around to see if ever there was anything.
But here's the deal. If they never had a problem

(02:02:25):
like that before, there was nothing to disclose. If they
did have a problem and they said no, then they
do have liability. So if it's easy for you to prove,
go after it. But I don't know how you prove
it other than doing a lot of legwork.

Speaker 21 (02:02:44):
Okay, Okay, so.

Speaker 5 (02:02:47):
Here's the deal.

Speaker 3 (02:02:49):
How much will it cost or can it even be corrected?
I don't even know what. You would have to put
in a really really good French drain around the house.
His phone is for some reason, he's hearing me about
six seconds later.

Speaker 21 (02:03:09):
Doctor, I'll kind of looked at things started started.

Speaker 3 (02:03:13):
Yeah, and it's impossible. Yeah, put him on hold. It's
impossible to hear him either. Re established connection. We have
a tiny delay, but with him it's five seconds. There's
we can't carry on a meaningful conversation. So if he
wants to listen, he can listen. If he wants to reconnect,

(02:03:35):
let's reconnect. But here's the bottom line for anyone. When
you're going after a non disclosure, you have to do
more than say, wait a minute, the disclosure says no problem,
and I had a problem.

Speaker 5 (02:03:48):
You got to go way beyond that. You have to
show that.

Speaker 3 (02:03:52):
The homeowner knew they had a problem. So the way
you do that is by talking to neighbors, talking to
local companies and seeing did they have people come out
and suck out water, did they have a disaster mitigation company?
Did they ever do a previous insurance claim? There are

(02:04:13):
so many ways to check, but it may not be forthcoming.
You may not hit the company that's been out there
in the past. You may not be able to prove it.
And if you can't prove it, then don't go after it.
It's got to be easy to prove or you are.
You're talking about a fifty thousand dollars job here for

(02:04:35):
non disclosure a minimum with engineers and attorneys and depositions
and discovery. My god, there comes a time in life
where you know you just got to do the best
you can. Go with a sure Thing Denver's Best Roofer
Excel Roofing dot com. You don't pay a cent until

(02:04:55):
you're content for an insurance check up free no obligation
comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out Now three oh three
seven seven one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh

(02:05:18):
three nine two zero sixteen twenty two. Go with a
sure Thing Denver's Best Roofer Excel roofing dot com. You
don't pay a cent until you're content. Wait time for
an insurance checkup free no obligation. Comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three oh three seven seven one help.

(02:05:40):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hey Tom Martino here, Keith. Do you

(02:06:01):
have any questions about your homeowner's insurance and this thing?

Speaker 5 (02:06:04):
Are they going to cover everything?

Speaker 22 (02:06:06):
By the way, I'm sorry, are they going to walk?

Speaker 3 (02:06:10):
Are they going to cover this your homeowners?

Speaker 21 (02:06:12):
Oh? No, they're not because I didn't have flood insurance.

Speaker 3 (02:06:16):
Are you kidding me?

Speaker 8 (02:06:19):
Why?

Speaker 22 (02:06:19):
I'm not kidding. So I've lost just the basement. We
just finished the basement. That's the whole nother story I
called your show about with permitting some issues there, but
we talked about that another time. I've lost personal with
refinishing the basements. That's what I had down there, over
one hundred and fifty thousand dollars.

Speaker 5 (02:06:37):
Oh my god, it might be it might be worth
going after.

Speaker 22 (02:06:42):
I had a contractor come out there. They're thinking with
building a burm wall, a drainage ditch and everything. I'm
looking probably anywhere between one hundred and eighty to two
hundred and sixty thousand dollars to mitigate that property. Oh
here's where this is from. They the people lived in
this home for nine years years. Whenever it rains, water

(02:07:03):
comes into that bad face. According to the Safety Flooding
and Considering Adverse Material Facts for the State of Colorado,
specifically for sellers, must have closed task flooding any instances
where the property has experienced flooding, regardless of the cause
for the severity.

Speaker 3 (02:07:21):
Well, I'm not doubting that, Keith. I'm on your side.
I agree with you what I need, what I but
just saying that you can't go into court and say, well,
every time it rains it comes in, it must have
come in. Talk to neighbors. That's another thing. Neighbors will
be a valuable source to you. Here's another thing. You
can call the building department and ask them if permits

(02:07:43):
the history of permits pulled on that property. For all
you know, they had to permit pulled to mitigate this
in the past.

Speaker 5 (02:07:51):
There are things you can do.

Speaker 3 (02:07:53):
How that Listen, I think you got to do with
that much money, My god, two hundred grand. You need
to look into this now. I was going to ask Bob, Bob,
if people call and ask for a history on an address,
do you have a problem giving it if if they're
buying it or own it?

Speaker 7 (02:08:09):
No, not at all. If if I mean, if they're
if they're considering buying it, and you know, we might
talk to the homeowner first. But but no, it's but
if they own the you know, people call us all
the time. We say, yeah, we we install the furnace there,
we we install the water heater, whatever the case might be.
We've done the work there. I haven't seen any problem

(02:08:30):
with that.

Speaker 3 (02:08:31):
It's neither do I. There's no HIPPA when it comes
to housing.

Speaker 14 (02:08:35):
Tom Brian Burns from Compass Insurance says there's some kind
of a database that insurance companies used to access prior
insurance claim.

Speaker 5 (02:08:43):
That's clue and even inquiries, right, do you think.

Speaker 14 (02:08:46):
Brian could ethically and legally access this databit with his
man's address and see what the history is?

Speaker 3 (02:08:52):
Can we call Brian and see that's a good idea
of dimetri. Thank you. Let's call uh Brian Burns over
at Compass. I want to know how consumers can access
the clue report.

Speaker 5 (02:09:05):
Of past insurance claims. Keith.

Speaker 3 (02:09:09):
Remember, now here's what here's what I think you got.
I mean, you really do have an issue?

Speaker 5 (02:09:17):
How long ago? Three did you close? Three months ago?

Speaker 8 (02:09:21):
Yes?

Speaker 3 (02:09:23):
Have you done anything so far? Did you contact the
broker or the prior owner?

Speaker 8 (02:09:30):
I have? I have not.

Speaker 22 (02:09:31):
The only thing I contacted with my insurance company. So
we caught it the first time and started playing the
first rain we had there. This last rain we had
we were actually out of state, so I couldn't do
anything about it, and came back to six inches.

Speaker 3 (02:09:44):
In the basement. Again, if there's a cheaper way to
mitigate it, you're obligated to go with the most economical okay,
meaning some pump blah blah blah. But I'm not that's
neither here in your there. You would have a good
case if they truly answered no. They did not answer.

(02:10:06):
Did not know they answered When it came to flooding
or water, they said no. Is that right?

Speaker 22 (02:10:14):
It says no?

Speaker 3 (02:10:15):
No? Wow? Wow? Wow?

Speaker 5 (02:10:23):
Did you talk?

Speaker 3 (02:10:24):
I want you to talk to the neighbors privately and say, look,
I'm having flooding. Do you ever have flooding? Do you
know if the neighbors ever had flooding or anybody working
over there. I'm just curious that you know people people
are unless they became diehard friends, you know, they might
call them and say, look, this guy's probing.

Speaker 5 (02:10:44):
So what if they do?

Speaker 3 (02:10:46):
So what if they do? Sure, I'm gonna sit. I'm
trying to get an answer from Compass about the clue report.
Stay tuned, we got more coming up. I'm troubleshooter Tom Martino.
Go with a sure thing Denver's best rufer Excel roofing
dot com. You don't pay a cent until you're content.

(02:11:07):
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hi Tom

(02:11:30):
Martino here Brian Burns with Compass Insurance Group Free Insurance
Checkups always at three oh three nine ninety six, nine thousand. Brian,
we answered our own question. I was going to have
you on to ask you how to consumers get a
copy of a CLUE report, And I found where they
are entitled to one free CLUE report on a property per.

Speaker 16 (02:11:50):
Year through Choice Point or Lectus and Nexus. Right yep.

Speaker 3 (02:11:57):
And I want to ask you something. Yeah, I want
to ask you something, and that is what does CLUE show.

Speaker 16 (02:12:08):
So CLUE is it stands for Comprehensive Loss Underwriting Exchange,
and so what it's showing you is for autos, any
kind of claims made through your insurance company, and on
the home exactly the same thing, but for homes, if
you've made a claim on the home, the insurance company's
report to the centralized system.

Speaker 3 (02:12:28):
So really it can tell you a lot Like this
guy that bought a house that had water problems, he
can find out if there was ever a report made
on that.

Speaker 16 (02:12:38):
Yeah, because the CLUE actually pulls claims based off of
the individual you're running it for along with the actual
residence itself. Now you are dependent on an insurance company reporting,
which most do, but there are some of your smaller
insurance companies out there that don't report to CLUE. So
it's not one hundred percent guarantee, and it's only if

(02:13:01):
they make the claim, not if there's damage or if
they had, you know, problems with their house and they
just pay afford on their own. It's not going to
show anything there, anything there.

Speaker 3 (02:13:10):
Okay, Well, thank you very much, We certainly appreciate it.
Three zero three. Well, I'm not going to get up
the number now because we're toward the end. Keith, listen,
you got to pursue this and let us know what
you find. But go to Lexus and Nexus and get
a copy of that CLUE report. Terry, let's talk about
a possible scam. You say, what's going on?

Speaker 11 (02:13:31):
Yeah, both my girlfriend and I two weeks of part
got an email our text message saying that we violated,
we have violations that we need to pay.

Speaker 8 (02:13:47):
Yes.

Speaker 11 (02:13:48):
Yes, The first dead giveaway was the phone number on
the text message was some bizarre phone number, but it
says you're going to be you're since he's going to
be revoked, and it gives a Colorado code fifteen ceeds
sixteen point zero zero three.

Speaker 3 (02:14:10):
Right, it's all a scam. It's it's all a scam. Listen,
there are so many tech scams going on it's hard
to keep track of them. There's also scams now going
on with people putting phony QR codes up. They're sticking
QR codes over things and it's their own QR code
that actually, uh diverts payment to them if you're doing

(02:14:34):
it for parking or anything else.

Speaker 5 (02:14:36):
And it's just a scam going on.

Speaker 11 (02:14:40):
Yeah, and people you look at the phone number from
the text message because it's a bizarre phone number. It
just doesn't make you know it's not a US phone number.

Speaker 3 (02:14:53):
So, by the way, you're lucky you found this out.
I'm not lucky. You're smart. You're you're you're smart. I mean,
I'm I'm glad you found it out. And uh, it's
it's what you should do. I mean, by the way,
because I'm telling you, it's the kind of thing that is.

Speaker 5 (02:15:13):
Happening all over the damn place.

Speaker 3 (02:15:16):
So you're you're you're right.

Speaker 11 (02:15:18):
Click on the bet. Yeah, just don't click on the
bottom of the email because I'm sure that gets you
in all kinds of trouble.

Speaker 3 (02:15:26):
Yeah, and thank you very much for letting us know
that because you're absolutely right back to plumb line services, plumbing, heating, cooling,
electric and drains.

Speaker 5 (02:15:37):
We were talking about a lot of things.

Speaker 3 (02:15:39):
And by the way, Compass Insurance Group again three h
three nine ninety six, nine thousand. Somebody wants to know,
are there any tax credits for high efficiency units of
any kind when it comes to HVAC bob Logan plumbline
services dot com.

Speaker 7 (02:15:54):
Is there's a federal text really right now for two
thousand dollars really, which, yes, but.

Speaker 3 (02:16:01):
Two thousand dollars toward the cost of a high efficiency system.

Speaker 7 (02:16:04):
Correct. But in addition that Xcel has some amazing rebates,
so when you when you couple those together for a
single system, you could save up to nine thousand dollars.

Speaker 5 (02:16:15):
Wait a minute, are you kidding me?

Speaker 7 (02:16:16):
Nope, it's depending on the size of your system that
you have in your house or if you have multiple systems.
There's no there's no limit to how many systems you
can get the rebate on. No, but typically when you
have typically when you have more than one system, the
smaller system still qualify.

Speaker 3 (02:16:33):
Be straight with me. Do companies tend to raise prices
a little when somebody's getting nine grand and rebase.

Speaker 7 (02:16:38):
I would imagine some do. Yes, our our prices are consistent.

Speaker 3 (02:16:43):
You will absolutely subtract nine grand if they qualify for them.

Speaker 7 (02:16:47):
We won't subtract no nine grand.

Speaker 5 (02:16:49):
No, no, no, you that's what I mean?

Speaker 7 (02:16:52):
Correct?

Speaker 8 (02:16:52):
Oh?

Speaker 3 (02:16:52):
Yes, anyway, that's Bob Logan plumb line Services dot com.
You can also call three H three five eight six
ten eighty six three or three five A six ten
eighty six. It's important that you know you can call
three zero three Martino twenty four seven for help, information
and referrals.

Speaker 5 (02:17:10):
Save all your problems for me