The Troubleshooter 7-24-25

Episode Transcript

Speaker 1 (00:00):
Off ripped up.

Speaker 2 (00:07):
News.

Speaker 3 (00:08):
You need advice so you don't have.

Speaker 4 (00:12):
Come run ins.

Speaker 5 (00:14):
As as as we can, show Shooter's gonna help come.
Man six is.

Speaker 4 (00:20):
The Troubleshooter Show. No Tom Martinez.

Speaker 6 (00:24):
Welcome my friends to the only show of it, Scott.

Speaker 7 (00:27):
We're here to solve problems, answer questions, take your complaints.
We're here to make your life a little bit better.
Educate you you have any questions. We have a list
of experts at referral lists dot com that are the
bees and Ees. These guys know everything from A to
Z and it doesn't matter what the category is. I
think we might be having a little issue with audio

(00:48):
on YouTube, but we're working on that.

Speaker 6 (00:50):
Hopefully we'll get by that.

Speaker 7 (00:51):
But I assure all you YouTubers Tommy didn't touch anything. I
assure you three oh three seven one three A two
five five. That is the phone number for any questions.
You have three oh three marks. You know, you know
it's kind of slow in the world right now. I
was looking at a Tesla stock this morning. They didn't

(01:12):
do too great. They dropped I think eight or nine
percent over earnings, even though I think they beat some stuff.
Eline came out and said it's gonna be a rough
couple quarters. Just interesting to me because the robotaxis are
looking really good. And then the robots. I can't wait
for one. By the way in studio with me. Deputy

(01:33):
D sits here. But Henry Bratt's excel roofing. Henry, have
you checked out these Tesla robots? You're in your twenties.
Have you actually looked at one?

Speaker 8 (01:43):
You know, I haven't seen any of those Tesla robots,
but they're badass. The stuff that I have seen on
the news is those Weymo cars in La. Obviously not
that parking fiasco.

Speaker 7 (01:53):
Oh that was great.

Speaker 6 (01:54):
So the Weaimo car.

Speaker 7 (01:55):
What he's talking about, these weymos or driverless vehicles, and
they're he's just like, basically the Tesla taxi, different technology.
I don't like the Waimo one so much, but regardless,
they're kind of cool. But it was bringing some guy somewhere,
and for whatever reason, the car thought it would be

(02:15):
quicker to go through a parking garage to get to
the destination, so it ended up in the parking garage
of this building, basically driving in circles, not letting the
guy out, and then somehow what happened.

Speaker 6 (02:28):
He ended up getting in touch with somebody.

Speaker 8 (02:30):
You know, I'm not even aware of that one I
was talking about where they honked each other all night.

Speaker 6 (02:35):
No, I haven't seen that one.

Speaker 8 (02:36):
Yeah, there's a big parking lot somewhere in LA where
they all park for the.

Speaker 6 (02:39):
Night so like to charge up.

Speaker 1 (02:41):
I exactly, But.

Speaker 8 (02:42):
They they don't communicate well with each other, so they
just honked each other each other.

Speaker 7 (02:47):
Park is a nuisance. Yes, Oh I love that. I'm
just the damn Tesla one. No, I absolutely love that.
What is really cool about him though, and I don't
care what the technology is or what whose technology it is,
is a better way to put it. Being able to
hop in a car and have the car take you somewhere.

Speaker 6 (03:08):
I think's the coolest thing ever. Older people that got
to go to doctor's.

Speaker 7 (03:12):
Appointments that might not have mobility access, and it's all
right on an app and it's cheap. It's cheaper than
getting an actual uber driver right now. Now, granted, if
you live near that, weimo one that would suck just
talking at each other, but you realize that's a software update.
My car has had so many recalls it would blow
you away. But not one of them. Did I have

(03:33):
to go anywhere. It just simply updates the software overnight.
I don't even know what the hell's going on. Then
it's fixed.

Speaker 6 (03:39):
I didn't even know there was a problem in most circumstances.

Speaker 8 (03:42):
Did you see that that one cyber truck recall with
not pedal on the floor?

Speaker 6 (03:46):
What did it do?

Speaker 8 (03:47):
So the I don't know what you'd call it. You know,
you normally call a gas pedal, but it's an EV
so I guess you're your throttle.

Speaker 6 (03:53):
They're thick.

Speaker 8 (03:54):
It was coming off.

Speaker 7 (03:55):
Yeah, they're all electric though, Yes, but it still needs
to have pedal to calculate what it's doing.

Speaker 8 (04:00):
Yeah, exactly, But the actual pedal itself was coming off
of the cyber trucks. So they would go and recall
the vehicles and they would take a screw and drill
the screw into the pedal to hold it on there,
and that's what they consider their recall.

Speaker 6 (04:14):
Well, it probably's fine. What's wrong?

Speaker 8 (04:16):
Sure it works, but it's just it's a little bit
of an interesting Well you got to.

Speaker 7 (04:19):
Wonder why it's a manufacturing line. They didn't fix that.
I'm sure going forward it's a lot different. Sure, I
mean really who knows. I have no idea, but this robot.
I just want everybody to understand this thing, hopefully next year.
But here's how cool it is. And promise Polly John Brian,
I'm going to get right to the phones. We're going
to solve problems, answer questions, take complaints. But this robot.

(04:43):
What you do is you show a videos and that's
how you train it. So imagine you open the crate
and there's your robot. You probably got to charge it
or something, turn it on, and then let's say you
wanted to cook your breakfast, you find.

Speaker 6 (04:58):
A video or you do it.

Speaker 7 (05:00):
You take a video of yourself getting the stuff out
of the fridge, cracking the eggs, getting the pan out,
turning the stove on, every little thing you get on video,
and then you basically tell the robot to learn and
it sits down and watches the video and it probably
digests it.

Speaker 6 (05:16):
I don't know how.

Speaker 7 (05:17):
Long it takes, but whatever, with the help of AI,
of course, it's going out and figuring everything out and
then the damn thing's gonna cook your breakfast.

Speaker 8 (05:26):
That's incredible.

Speaker 7 (05:27):
Same with mowing the lawn, same with like filling up
the pond, same with whatever.

Speaker 6 (05:32):
It doesn't matter what it is. It's unbelievable. They showed it,
they trained it.

Speaker 7 (05:35):
How to serve either mini donuts or French fries or something.
At this fast food restaurant. You walk in and oh
it was popcorn. It was popcorn at a movie theater.
So all these people in line and it comes up
and basically say give me a small and it goes over,
grabs a small bucket, scoops the popcorn in hands it butter,
no butter.

Speaker 6 (05:54):
Whatever you want it to do, it does.

Speaker 7 (05:56):
So think of all the jobs and I mean, you know,
I don't want to say minus.

Speaker 6 (06:00):
Skull jobs, but you know it's company to popcorns. Not
that big of a career.

Speaker 8 (06:07):
And you know, the thing that I think is really
interesting about AI is when you type something into chat GPT,
it references the Internet.

Speaker 1 (06:14):
Yeah.

Speaker 8 (06:15):
I think the big pivot will be if you can
program it with like your metaglasses or something so it
can reference your life and your information. The information would
be substantially more accurate.

Speaker 7 (06:25):
If you think about what Elon's doing with the Neurallink,
totally different company.

Speaker 6 (06:33):
He owns it, but it's not Tesla.

Speaker 7 (06:35):
The Neurallink goes in and wires into brains, and all
of a sudden you've got people that you know, you
assumed we're going to be paraplegics, your whole life moving stuff,
which is like, it's just mind blowing to me. But
the part they really got me is they put one.
Of course, you know, I think what you want. In fact,
Suzanne and I not really have had this argument, but

(06:56):
what's kind of crazy about things like neurallink. You can't
just shove it into a human brain. First, you got
to put it in an animal. And of course, what's
the closest mammal to us. It's going to be some
kind of chimp or monkey or ape or something. So
they put it in this ape. This is a while back.
I mean, this is years ago when they first did it.
But this thing can sit there and stare to TV

(07:16):
and play Pong or pac Man or whatever game and
simply by thinking. And it's a monkey playing pong. So
it's impressive upon numerous levels. But think about that. So now,
going to what you're saying, you have a neurolink in
here that's transmitting your thoughts to whatever AI version or

(07:37):
computer you have at home that's connected to everything else
in the world. And next thing, every single individual is
part of the cloud. So now you don't just have
these computer databases they search through. It's searching through individuals
that are participating in this big Cloudmetri looks like he's

(08:01):
going to explode.

Speaker 1 (08:01):
This shying. This thing is going to suck information from
the deepest, darkest, dustiest recesses of people's minds.

Speaker 9 (08:09):
You know that.

Speaker 6 (08:11):
There's probably a lot of stuff.

Speaker 7 (08:13):
There's probably a lot of stuff I don't want to know,
but you would think there's safety nets or whatever. But
imagine if we could actually get into the mind of
a serial killer before he kills, you might be able
to take him when he's four years old and fix them.
You know, if we can implant and read the memories,
I would assume we can change something so they're no

(08:34):
longer a serial killer.

Speaker 1 (08:35):
Yeah, there's a Philip K. Dick's story about the Department
of pre Crime, and we all know how that Oh.

Speaker 6 (08:40):
Yeah, yeah, the pre Crime. That was a cool movie.

Speaker 1 (08:42):
Actually, yeah, I actually read the original short story upon
it on which it's based, and it's a terrifying, terrifying story.

Speaker 7 (08:49):
All right, look, people, we have got a ton coming up.
We got full lines. I got Polly, John, Brian and
Ken problem with best Buy Now, I haven't heard that
one for a while. A quarry worker, a car accident issue,
a foundation problem, and I'm going to get up one
of our experts, Curtis, to look at the foundation. I've
already sent them the pictures because we had this guy

(09:10):
send them. And then we've got a problem with a
humongous automotive quote. And Kevin Caukin is standing by. We
got a ton going on today. Join us on YouTube,
by the way, type in Troubleshooter Network. You'll find us
live even during the break. Everybody, hold tight. We have
got a lot in the pot.

Speaker 10 (09:35):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
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(09:56):
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Speaker 6 (10:15):
All right, three oh three seven one three.

Speaker 7 (10:16):
A two five five technical difficulties I have been told
are over. Suzanne got him fixed up. I got Kevin
Cock and shared an auto tech. He's going to be
an expert, but he needs to hear what Polly's gonna say. Hey, Polly,
you had a problem, and we ran up against the
clock or the end.

Speaker 6 (10:34):
Of the show yesterday.

Speaker 7 (10:35):
But if I recall, it was like a twenty thirteen
Toyota Prius, is that right.

Speaker 9 (10:42):
It's a twenty twelve Toyota Priusc, which is a small
you know, a smaller.

Speaker 7 (10:47):
One, the smaller one. So yeah, you know, that's pretty impressive. Honestly,
that vehicle is still running pretty good. In the problem
they found what did you bring it in for? Was
it just an oil lease?

Speaker 9 (10:58):
Just an oil change? And then they found a couple
things and the one thing we had fixed.

Speaker 7 (11:05):
What wasn't I'm curious. Oh you know, well, I guess
it doesn't matter. Let me ask you this. So, Polly,
when you brought it in it was just routine maintenance,
and of course they did their inspection and reached out
to you. You did one of the items, but the
other item was like twenty five hundred bucks and it
was a timing cover and they said it was leaking

(11:26):
or seething, and basically there was oil all kind of
around it. Did you see any oil leaking at your
on your driveway or your garage wherever you park it.

Speaker 11 (11:37):
No, but they just.

Speaker 9 (11:39):
Said yeah, they said the engine is covered.

Speaker 7 (11:43):
It's got to be seeping. Hold on, let me lock
you in here. Let's go to Kevin Cokin. Hey, Kevin,
how are you doing today?

Speaker 12 (11:49):
Matt Mark, how you doing?

Speaker 13 (11:50):
Hey?

Speaker 6 (11:51):
Listen?

Speaker 7 (11:51):
So price is one thing I'm curious first of all,
on the vehicle that Polly's talking about, is.

Speaker 6 (11:58):
That a chain or is that a belt on a
on a Prius hybrid?

Speaker 12 (12:02):
It's a change, it's a change.

Speaker 7 (12:03):
So really, all you're doing is pulling the cover. And
I say, all, like, it's easy. I don't know if
it's easy or not, but you're pulling that cover and
basically you're putting silicone on it.

Speaker 1 (12:13):
I would assume some have a seiler.

Speaker 12 (12:16):
Yeah, either way, it's a gasket replacement. But it's a
big job on.

Speaker 7 (12:20):
That twenty five hundred dollars big job. What's your what
do you think?

Speaker 12 (12:24):
Well, you got to pull the motor out to do
the time and.

Speaker 13 (12:26):
Cover on that.

Speaker 6 (12:27):
Oh my god, talk about a bad design.

Speaker 12 (12:31):
Fourteen hour job.

Speaker 13 (12:32):
Yeah, it's it's not an easy job at all.

Speaker 7 (12:34):
Here's what I don't get though, And Polly, so he's saying,
price wise, that's in line. Okay, I mean, Kevin will
probably be able to save you a little bit, but
it's in line. But what I what I'm really interested in.
They're telling her this thing's leak and it needs to
be done. How many miles are on that thing?

Speaker 9 (12:54):
One hundred and fifteen?

Speaker 6 (12:56):
When do you think you're going to keep it till?

Speaker 14 (12:58):
Well?

Speaker 9 (12:59):
That's that was the other question I had was whether
whether it's worth you know, fixing or not.

Speaker 6 (13:07):
I don't think the value, Kevin.

Speaker 7 (13:09):
I don't know how much you know how to value
that particular vehicle, But I mean, do you think it's
worth throwing twenty five hundred bucks in to a thirteen
fourteen year old car with one hundred plus on it?

Speaker 12 (13:21):
That's a tough call. But you know what I would
do is get a second opinion.

Speaker 3 (13:25):
On the leak.

Speaker 7 (13:26):
Well that's where that well, hold on, let me finish
up there that I'll late you talk Kevin, that's exactly
where I was going. It's like she never saw any
drips on her driveway or inside. And I'm not saying
they're making this up, but that they could barely be
seeping enough to where as you're driving down the highway
it's kind of blown around the engine, but it never
even hits the ground.

Speaker 14 (13:47):
Right.

Speaker 9 (13:48):
Well, they said that the leak is moderate and on
scale of one to ten, that it's roughly a five.

Speaker 7 (13:53):
Well, I would say, then, why don't you see it
on the ground? Do you park on cement or ask
bold or what?

Speaker 9 (14:00):
Yeah? Yeah, well what like in front of our house
on you know, on the street.

Speaker 6 (14:05):
Oh you okay, you're street parking?

Speaker 14 (14:08):
Yeah?

Speaker 12 (14:08):
Oil between oil changes?

Speaker 15 (14:11):
No?

Speaker 9 (14:11):
Huhuh.

Speaker 7 (14:12):
Hey, Kevin, what would you charge just to eyeball that?
Is it easy to eyeball and see the leak?

Speaker 16 (14:17):
Yeah?

Speaker 6 (14:17):
Yeah, why don't you do that?

Speaker 7 (14:20):
Polly?

Speaker 6 (14:20):
Bring it down there.

Speaker 7 (14:21):
They're going to eyeball it for free and then kind
of give you an idea. I would like to get
the value of that car, Kevin, any other points or
Polly any other questions on that. Polly, I'm gonna call
and get the value of that car. Uh in a second.
So I'm going to keep you on for that. Then
we can determine whether or not that makes sense to

(14:41):
spend that money, regardless if it needs it or not.

Speaker 6 (14:44):
But any other questions for our expert, Kevin.

Speaker 9 (14:48):
I don't think so, you'll tell me the address and
whatever with Kevin or yeah.

Speaker 6 (14:54):
Yeah, share it in auto tech dot com.

Speaker 7 (14:56):
Hold on, let me do this, let me get you
on hold, and then Kevin ca can Sheridan auto tech
dot com.

Speaker 6 (15:01):
I love when he comes on.

Speaker 7 (15:02):
This guy. He knows everything automotive lives and breathes it.
We've been talking about Sheridan for years and years.

Speaker 6 (15:10):
Great people.

Speaker 7 (15:10):
They can do everything you could imagine, pretty much anything.
Now let's try to get on petty details just to
get a value and then let's see if it's worth it,
if it does need it, and we're gonna find out
if it does. And Polly you hold on. Meantime, John,
I'm gonna go to you. You have a foundation issue, correct.

Speaker 13 (15:32):
Yes, sir, I have a house that is a year
and a half old that has a crack in the
foundation that I provided you guys pictures of. So I'm
here to get some troubleshooter education on what I need
to do to move forward.

Speaker 7 (15:44):
Yeah, here's what we did. I shot those pictures over
to one of our experts. He this guy lives and
breathes cement. You got to imagine how fun he is
at a party. I mean that's all he does. In fact,
they just did our driveway and it turned out absolutely perfect.
But he knows the stuff, and he's got a person

(16:05):
that does pretty much just foundations, not just the flat work,
but foundations.

Speaker 6 (16:10):
So they're both looking at the pictures.

Speaker 7 (16:12):
So I'm going to get them up after the break,
or a little bit after the break.

Speaker 6 (16:17):
So you hold tight, okay, you sure?

Speaker 7 (16:20):
Yep?

Speaker 6 (16:21):
And I looked at it.

Speaker 7 (16:22):
You know, when people buy a new home from Lenar,
from KB Homes, from anybody.

Speaker 6 (16:27):
I want to remind everybody of something.

Speaker 7 (16:29):
When you buy a house the traditional way, a house
that's already been built from a builder and you're buying
it from the first owner or the tenth owner, they
use basically the same exact contract every time.

Speaker 6 (16:41):
In the state of Colorado.

Speaker 7 (16:42):
Every realtor is familiar with it, every realtor uses it
pretty much. That's it. Ninety nine point nine percent of
the time when you buy from a builder, these contracts
are so sketchy, and I mean it so sketchy. Trying
to get earnest money back almost impossible. And one of

(17:03):
the reasons people want out of it after they sign
the contract is because the price goes up. Do you
know if you go into BAYO LNAR or KBH or
a k what is it KBO, do you know that
if they raise the price, most likely in that contract
you already agreed to it, meaning your half a million
dollar house could be six hundred closing and if you

(17:26):
can't afford that or can't get it because of the lending,
they get to keep the money. You have to have
a cop you have to have an attorney read those
contracts or unbelievable. Then when it comes to warranty, like
we were just talking about with John and we're gonna
get Curtis on after the break, the warranties are horrible.
I want to see if there's a real problem with

(17:47):
this foundation. We're gonna put the pictures up on our
YouTube stream or a link to them.

Speaker 6 (17:53):
I don't know if they're bad or not. I've looked
at of them.

Speaker 7 (17:56):
Some of them look like they could be a quarter
inch cracked, but they're seems to be an abundancy of them,
and then there seems to be a lot of fine
line ones. But I want an expert to tell us
and then how do you fix it. We're gonna talk
about that and a lot more than Emily Schumann when
we first come back. And by the way, Brian, I
promise we've got one of the best personal injury and

(18:18):
car accident attorneys out there, John Fuller. He's going to
be standing by to talk to you, so you hang on.
We do have two lines open three O three seven
one three A two five five. But Emily Schumer, it's
the EIGHTYA thirty fifth anniversary. Did you know the ADA
was only around thirty five years? I swear I thought
it was longer.

Speaker 1 (18:39):
Now I remember it. I was working in HR a
year or two after that, became an actor and it
was a big, big, big deal when I was working
at Keystone HR.

Speaker 7 (18:46):
Yeah, she's with Rockymountain EIGHTYA dot org. There's some updates
on stuff she wants to talk about service animals. She's
got some stuff she wants to talk about when it
comes to the thirty fifth anniversary, and we're going to
be doing that after this break. Really interesting stuff in fact,
I'm going to ask her. I'm gonna ask Henry Bretts.
I always like, you know, he's in his twenties. I'm

(19:10):
not in my twenties, right, I'm just not.

Speaker 1 (19:13):
But you once were.

Speaker 11 (19:14):
You're a little jealous.

Speaker 13 (19:15):
Smart.

Speaker 7 (19:15):
I am a little jealous, There's no doubt about it.
And the guy runs a great business as smart as
he gets. Oh yeah, so, I mean, what can I say?
But Henry, I want to ask you something, and if
you get it right, I'm going to buy you lunch
anywhere you want in the state. Well, not even in
the state, in Denver Metro. You want to go to

(19:36):
Del Frisco's, We'll go there. No googling. Make sure he's
not googling, none of that stuff. You ready. We know
a true service animal is a dog like for someone
that's blind. I don't mean a companion. I don't mean
a fake service animal. I mean a real service animal. Okay,

(19:56):
do you get that so far?

Speaker 13 (19:58):
Right?

Speaker 7 (19:58):
Yeah?

Speaker 6 (20:00):
Is another kind?

Speaker 1 (20:02):
Shut up?

Speaker 7 (20:03):
I know what is another kind of true service animal?
Besides a for the visually impaired. It could be for
visually impaired, it could be for it could be for
a few things, not necessarily, but people can be allergic
to dogs and can't be around them and be blind

(20:24):
at the same time. So if it's not a dog,
what else would it be.

Speaker 1 (20:27):
I'll go after Henry.

Speaker 8 (20:30):
I think it's gonna be something really bizarre. It's probably
not a cat or probably looking like a Can you.

Speaker 6 (20:35):
Imagine a cat?

Speaker 8 (20:35):
A cat would just scratchummy like a goat.

Speaker 7 (20:41):
He's close enough to where he scared the hell out
of me. I thought we were gonna be hading over
to Shanahans. No, you're ready, but this is crazy. In fact,
you can google him and you'll see him on airplanes
with blind people.

Speaker 6 (20:54):
I swear to God, no fake stuff.

Speaker 1 (20:56):
I know where do I go? Go ahead?

Speaker 6 (20:59):
Man, it's your horse, a miniature freaking pony or a horse?

Speaker 11 (21:02):
Does D get lunch?

Speaker 7 (21:03):
Can you imagine that noe d gets nothing? What D
gets my dinger? Everybody hold tight.

Speaker 10 (21:14):
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Speaker 6 (21:18):
You don't pay a.

Speaker 17 (21:19):
Cent until you're contenth.

Speaker 10 (21:24):
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call compass insurance paying too much your coverage at dozens
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seven to one.

Speaker 7 (21:34):
Help.

Speaker 10 (21:34):
You'll think you're his only customer when you choose Frank
durand the real estate man dot Com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 7 (21:47):
All right, three o three seven one three eight two
five five three oh three Martino. By the way, this
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waterpros dot net. That's waterpros dot net. I want to
go to Emily. Everybody, Hang tight, Emily Schumer. How are
you doing? I'm doing?

Speaker 14 (23:00):
How you doing?

Speaker 7 (23:01):
I am doing great? Emily Rocky Mountain ADA. The thirty
fifth anniversary of ADA in general, I did not realize
the ADA was founded only thirty five years ago. Who
actually under what administration or just the real basics, How
did it become to be thirty five years ago?

Speaker 4 (23:23):
Yeah?

Speaker 18 (23:23):
So it was signed into law by President George HW.

Speaker 14 (23:26):
Bush.

Speaker 18 (23:26):
So Bush Senior signed it in July of nineteen ninety
and like you said, it's one of the I guess
youngest civil rights laws that we have.

Speaker 6 (23:35):
Wow, that's crazy. So what was the main problem back then?

Speaker 7 (23:39):
If you even know the answer, where a lot of
people that were handicapped or have some kind of accessibility problem,
they were basically getting discriminated against. In other words, say
an apartment complex wouldn't make it easy or possible for
that matter, for them to get to like a second floor,
or restaurants might not have a bathroom they could actually use.

Speaker 18 (24:01):
Yeah, yeah, you're spot on. I mean a person could
apply for a job and be turned away and told listen,
we don't hire people with disabilities here. So it really there.
We were living in a world where disability was seen
as you know, if you if you're disabled, you're useless.
You can't contribute like a third rate you to a

(24:22):
third rate citizen.

Speaker 6 (24:23):
I mean really.

Speaker 18 (24:25):
Exactly, yeah, yeah, exactly. So the ADA was really the
promise to fix that, the promise to make it so
that everybody will have at least an equal opportunity. You know,
maybe not equal results. Your mileage may vary right course
with anybody, but we should all have at least an
equal playing field.

Speaker 6 (24:44):
So what is your biggest call?

Speaker 7 (24:45):
And I'm going to give your phone number down there
because a lot of people, well I know they know
the ADA exist. I'm not so sure they don't. They
know about the Rocky Mountain ADA. And it looks like
I'm hitting your website right now, but it's more than Colorado.
It looks like what is at Colorado, Utah, Wyoming? What else?

Speaker 18 (25:04):
Yeah, Colorado, Utah, Wyoming, Montana, North Dakota and South Dakota
and that's all you guys state region, that's all US yep.

Speaker 7 (25:13):
Now, curious out of your office because I believe you're
out of Denver or Colorado Springs.

Speaker 6 (25:17):
What what what do you handle? Do you handle all
those states as well?

Speaker 18 (25:23):
Yeah, we handle all those states. There are ten centers.
So so there's a center for every state in the country.

Speaker 6 (25:30):
What is your biggest phone call?

Speaker 7 (25:32):
And let's say something like a valid phone call? And
what I mean by that is you probably get a
lot of phone calls about housing that you really have
nothing to do with.

Speaker 6 (25:43):
So what's a good phone.

Speaker 7 (25:45):
Call that you guys get where you can actually help
and you get more than other phone calls.

Speaker 18 (25:52):
Yeah, so we need calls from people who maybe have
just recently become sick or you know, become ill or
had an injury and they're just not sure what their
rights are. They recognize that you know what, now I've
got this chronic illness, I'm finding it difficult to maybe
do my job. Am I a person with a disability?

Speaker 13 (26:11):
What are my.

Speaker 18 (26:11):
Rights and how can I access them? So that's one
of the biggest calls we get. And then of course
we get calls from the business or the you know,
government side of things too, where you know, these businesses
are like, hey, I'm not sure if my business is compliant,
and I'm trying to find out, you know, where I
can get more information on that.

Speaker 7 (26:29):
I remember when I was building out a shop and
we got to the water fountains, and I didn't realize
at that point I had to put in two water fountains.
Literally I had to put in I always knew eighty
eight compliance on bathrooms, but the water fountains I had
to have too of you know, one at I guess
standard height and one at wheelchair hight. So there's a

(26:51):
lot of different regulations when you're building. I wanted to
ask you something and something you just said. Though, if
someone is in like let's say they're in a third
floor of apartment or maybe not an office building, I
want to stick to housing. So they're in a third
bedroom apartment and they're fine, there's no problem, But then.

Speaker 6 (27:09):
All of a sudden.

Speaker 7 (27:11):
They have a big illness, a sickness that would fall
under ADA guidelines. If they're already in a lease, can
they still request more accessibility if it's not there?

Speaker 6 (27:23):
How would something like that work.

Speaker 18 (27:26):
Yeah, so what you're talking about actually falls under a
different civil rights law called the Fair Housing acc Yep, Okay,
but yeah, I mean essentially it's the same sort of
concept where when that happens, we can request a modification,
so we might be able to ask to be transferred
to a first floor apartment or provided some other adjustment

(27:49):
to our living situation to accommodate us for our disability.

Speaker 7 (27:53):
All right, what other things would you like to tell
people out there on the thirty fifth anniversary of Rocky Mountain, Ada?

Speaker 18 (28:01):
You know, I just want to make sure people understand
that we are forever going to be a resource for them. Right,
If they have questions about the Ada disability, if they're
just not quite sure what they need to know what
they don't know, give us a call. It's free, it's confidential,
you know, and we can be really helpful to you
if you have any disability related questions.

Speaker 6 (28:22):
How you made me think of something ouch from what
you said.

Speaker 7 (28:24):
How how often do businesses call you with questions? And
I assume you, guys, are you give honest answers to
the business. In other words, if they don't need something,
you're going to let them know they don't necessarily need that,
because I would think a lot of people that own
businesses or retail like a restaurant or something, they might
be a little nervous to call. But the information you give,

(28:47):
I assume is just perfect right right to the.

Speaker 14 (28:49):
Law, right absolutely.

Speaker 19 (28:52):
Yeah.

Speaker 18 (28:53):
We get calls from businesses every day, and we're not
an advocacy organization, so we're not advocating that you have
to do stuff above and beyond just that level of compliance.

Speaker 6 (29:04):
That's a great way if you want to know.

Speaker 18 (29:05):
Just yep, strictly what do I have to do? That's
the information we'll give you.

Speaker 7 (29:10):
Here's what I'd like to do if you don't mind
sticking around for a little bit. I got to kind
of bounce around on other calls, of course, but let
me put the word out there if anybody's got questions
when it comes to the ADA whatsoever, whether they're a
business or an individual or anything. Maybe even you know,
I say landlord, but once again that could fall under
something else. But you seem to be well educated and

(29:32):
pretty much all of it. So are you good with that?
You have time to kind of sit around.

Speaker 18 (29:36):
Or yeah, but I'd be happy to all right, hold.

Speaker 6 (29:40):
On there, So listen.

Speaker 7 (29:41):
Any questions you have for Emily or any ADA related questions,
and you guys here too, if you think of any
I'd love to go back.

Speaker 6 (29:49):
To her, but I'm going to kind of bounce around
a little.

Speaker 7 (29:52):
But I want to give Emily's phone number out or
the Ada's phone number. The Rocky Mountain if you're listening
to this on podcasts, one of the fifty thousand plus
a month that happened to be in any of those
states you mentioned one eight hundred nine nine forty two
thirty two, one eight hundred ninety four nine forty two
thirty two or Rockymountain eighty a dot org. They're going

(30:15):
to be on for a little bit now. Right after this, Suzanne,
who am I going to.

Speaker 2 (30:19):
Uh, we have the foundation issue that we're gonna get
Curtis White one from pro Form Concrete.

Speaker 6 (30:24):
All right, so we got to line that up.

Speaker 7 (30:26):
I'm kind of up on the clock real quick, so
we're going to get that after this break. But Ken,
really quick, what's your problem with Best Buy?

Speaker 16 (30:34):
Well, this's this long story, but any hi body seventy
five inch TV on the thirteenth of.

Speaker 7 (30:41):
July, Okay, you just bought it?

Speaker 16 (30:44):
Well, yeah, and then I ran. They gave me a
week to deliver it. Yeah, and set it up. Yeah,
pick the old one up and get rid of it.

Speaker 7 (30:52):
So their geek squad installed it, I assumed, and then
drug away your old one.

Speaker 16 (30:57):
Well they were supposed to, Uh what if that way?

Speaker 6 (31:00):
So what happened?

Speaker 16 (31:01):
Well, it's it's got to be outsourced to another spot.
I don't think the geek squad does that anymore.

Speaker 1 (31:07):
Oh okay, But anyhow.

Speaker 16 (31:09):
They didn't show up. They called and said they couldn't
deliver it on Monday, that they would deliver it on
Tuesday or I got a text message fair enough Tuesday
Tuesday that didn't show up again? Did they call at
least another text message?

Speaker 1 (31:22):
Got it?

Speaker 16 (31:23):
That And so I went down to the store and
I talked to Christine Carroll was a manager.

Speaker 6 (31:31):
Got it and we.

Speaker 16 (31:32):
Changed it from a seventy well the Regin. The seventy
five inch never got delivered, I get or it needed
to be picked up at for them to deliver it.

Speaker 6 (31:42):
I got it. So you switched to a different TV, right.

Speaker 16 (31:46):
A sixty five And then what happened? They hadn't stocked there. Okay,
supposed to deliver it on.

Speaker 6 (31:51):
Wednesday and don't tell me you got another text.

Speaker 7 (31:55):
Oh yeah, hold on, hold on, I got to take
this break. What is wrong with best Buy? Think about
what a dinosaur they are? Have you ever been Have
you been in a best Buy Henry in a while?

Speaker 1 (32:07):
No, it's all Amazon.

Speaker 6 (32:09):
That's what I'm saying. They're a dinosaur. And I'll tell
you something else.

Speaker 7 (32:12):
Last time I went into a best Buy, I was
shocked to learn, just like this guy learned on the
seventy five inch, they don't even stock anything.

Speaker 6 (32:19):
It's like they have displays up now.

Speaker 7 (32:21):
If you look at a car Scario, they're like, oh,
that'll be three or four days. It's like, what, you
don't have boxes in the back anymore.

Speaker 8 (32:28):
Well, they're gonna get beaten out by Amazon.

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Speaker 6 (33:06):
All right, three oh three seven one three h two
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Speaker 7 (33:08):
If you don't listen to us on YouTube, you don't
realize you're missing the show within the show, no matter
how you look at it. I want to hop right
back to Ken. So he buys a TV from best Buy.
Who I just I don't even like best Buy anymore,
that's my opinion. Though he buys it, seventy five inch TV,
goes down there, sees it, buys it's supposed to get delivered.
Text message is not going to show up. Text message

(33:31):
next day, not going to show up. Text message again,
not going to show up. He switches out to one
apparently they have in stock is sixty five inch TV
and boom, all of a sudden, same text message. So
this is like the fourth time they can't deliver Ken go.

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Speaker 3 (34:20):
Ripped News need advice, you don't have?

Speaker 17 (34:26):
Come running just as fast as we can.

Speaker 5 (34:31):
Show Shooter's gonna help.

Speaker 3 (34:33):
Come man, This is.

Speaker 4 (34:36):
The Troubleshooter Show. No Tom Martinez, all right, welcome to the.

Speaker 7 (34:40):
Show, the only show that's kind. We're here to solve problems,
answer questions, take complaints. We've got a lot cooking today.
I've got an expert on Curtis White. I'm gonna go
to that concrete thing. We're gonna revisit with Ken very
quickly had a problem with best Buy. I got some
great answers for him. He just basically needs a TV
all the way, so Ken hold in fact, let me
do this quick. Ken one eight hundred got junk.

Speaker 19 (35:05):
Joke.

Speaker 6 (35:05):
Ye call them up.

Speaker 7 (35:06):
They'll give you a price on it, and it looks
like they're the cheapest out there, just for TVs like that.
The other people that actually do it believe it or
not is best buy even if you don't buy anything.

Speaker 6 (35:17):
But they want two hundred bucks. I think that's crazy.

Speaker 7 (35:20):
But one eight hundred got junk, Little tin Rapahoe County,
Douglas County, all of them do it. If you had
a car or a way to get the TV there,
you can drop them off certain times for free, including Denver.
But in your circumstance, one eight hundred got junk. And
if that doesn't work out for you, maybe it's too expensive.

Speaker 6 (35:39):
I didn't get a price on it.

Speaker 7 (35:40):
Do me a favor, and let's get his information Kelly
online three and maybe we'll have a listener or one
of our deputies might be able to help out if
it's extravagant when it comes to cost. And Ken, I
don't know your financial situation.

Speaker 1 (35:58):
Might want to buy you. No got good.

Speaker 8 (36:01):
Sorry.

Speaker 7 (36:01):
I was gonna even give it away, but now it
broke a brokay. I do want to ask him? Is
just to have Kelly ask is it a small TV?
I want to know what we're dealing with. If it's
one of those big old consoles from the you know,
the eighties. Yeah, one that takes six people to get
out of your living room exactly that's gonna be a problem.
I didn't even think to ask that that could be

(36:22):
a big problem. By the way, Emily Schumer, let's not
forget it's the eighty a's thirty fifth anniversary. She's down
at the Rocky Mountain, Ada. In fact, their websites Rockymountain
Ada dot org. Any questions you have ADA related, Maybe
you're a business and have questions. Maybe you're an individual
and have questions. Maybe you're an employee or an employer

(36:43):
and have questions. I got one line open for that
right now, and then I'll always let people know when
the line opens. Three oh three, seven to one, three eight,
two five five, And we're gonna go back to Emily regardless,
because I know Dimitri's got a question.

Speaker 6 (36:56):
For now, we're going to talk to John sent some.

Speaker 7 (36:59):
Picture in and these pictures are of a foundation from
a newer Lenar house.

Speaker 6 (37:05):
What is it like two years old? A year and
a half.

Speaker 13 (37:08):
Yeah, February of twenty four is when I moved in.
Where the first owners that get to inherit this lovely problem.

Speaker 6 (37:14):
Yeah, so you got it.

Speaker 7 (37:15):
Let me tell you it's all new homes though, anybody
that's bought a new home, I bought a couple of
them years ago. I bought one from well, it's Lenar now,
but at the time it was US Homes, and we
bought one from KB. I think I forget the second one.
But let me tell you, dealing with warranty issues with
them is horrible. So I sent the pictures you sent
in John because I want to know what we're truly

(37:38):
dealing with. So Curtis White and I know Curtis for
multiple reasons. One, he's been on a referral list for
a long, long long time. In fact, i'd say, Curtis,
you've been on the referral list for how long do
you know off end?

Speaker 12 (37:54):
I believe fourteen years.

Speaker 7 (37:56):
Yeah, I was going to say it's got to be
back around before two ten. But he's kind of a
concrete expert. He does a lot of flat work. He
just redid or report a huge chunk of our driveway
and it looks beautiful, by the way, man, no hairline
cracks or anything. The one thing I will say, Curtis,
I was shocked. I was absolutely shocked. I didn't want

(38:18):
to sound stupid, but tell me this, guys. If I
came out Dimitri and Henry, if I came out and
poured a driveway for you. Okay, and it was done,
and you can't drive on it for X amount of time.

Speaker 6 (38:37):
You put tape up.

Speaker 7 (38:38):
You get all that. But then if I texted you
the next day after I poured it and said, hey,
don't forget to water the driveway, what would you make
of that?

Speaker 8 (38:50):
Henry, Well, I would probably go outside and water the driveway.

Speaker 5 (38:56):
Yeah.

Speaker 7 (38:57):
Yeah, I thought he was pulling my leg. I never
in my life knew you had to water a driveway.
I literally thought like he would be out there in
his truck and when I bring the hose out to
water the driveway, well, it's gonna set correctly.

Speaker 6 (39:15):
Well, listen, mister smarty pants, did.

Speaker 2 (39:18):
You know that?

Speaker 1 (39:18):
Absolutely, Country Dragon? Did you? I did not know that.

Speaker 13 (39:26):
The concrete guy says, hey, the next day you need
to water the concrete. I'm gonna get out the hose
and just splash it a little bit.

Speaker 15 (39:34):
Now.

Speaker 7 (39:34):
I played it cool as hell, though, Curtis, because you
had no idea if I thought you were joking or not.

Speaker 6 (39:39):
Is that correct?

Speaker 13 (39:41):
That is correct?

Speaker 1 (39:42):
Yeah?

Speaker 7 (39:42):
I was like, I played it cool, thinking, wow, this
could be a real thing, but it wouldn't shock me
if he's trying to pull one over on me.

Speaker 6 (39:50):
But anyhow it looks But but I digress. I'm sorry.
I always get off on stuff like that.

Speaker 7 (39:55):
But for educational value, my god, you gotta water driveways, Curtis.

Speaker 6 (39:59):
You look, get those pictures.

Speaker 7 (40:00):
Of this guy's foundation, and by the way, Shusan's going
to put them up for our YouTube listeners. What do
you think?

Speaker 20 (40:08):
So those tend to be the hairline cracks that we
tend to get when concrete's drying and or when they
backfilled for the after the foundation had set, and a
lot of times it's a stress crack. At this point,
it doesn't appear to be going I mean it looks

(40:29):
like it it's not quite through all eight inches of
the block. You do see it on some of the
outside and a little on the inside, but I can't
see a clear delineation where it's gone through. But if
it starts to grow more of an eighth of an inch,
then the builder needs to come out and do something
besides just patching the crack.

Speaker 6 (40:50):
Hey, John, are any of those cracks over an eighth
of an inch?

Speaker 13 (40:55):
Just the one on the top is the one that
looks to be over an eighth of an inch you know, well, I.

Speaker 6 (40:59):
Mean it's simple to me.

Speaker 7 (41:00):
Let me ask you this, what is the warranty on
their foundation these days? With Lenar.

Speaker 13 (41:06):
They said it's ten years.

Speaker 1 (41:09):
Okay.

Speaker 13 (41:09):
Just to get them to address this has been like
pulling teeth.

Speaker 7 (41:12):
Well, okay, I heard the about Lenara. Well, it's about
all of them. They're crazy, any of these homebuilders, Curtis.
Let me ask you this, is there anything you do
right now to prevent those cracks from growing? Or you
think most likely they'll stay where they're at.

Speaker 20 (41:31):
For the most part, they should pretty much stay where
they're at. You might get a little fluctuation where you're
gonna chip off s the first quarter layer maybe you know,
in slivers here or there. The main concern is just
making sure moisture does not get to that crack.

Speaker 3 (41:47):
So you talk it out.

Speaker 6 (41:49):
Yes, correct, So that's not a big deal.

Speaker 7 (41:52):
In fact, John, if I recall in your email, that's
what they're willing to do right now.

Speaker 13 (41:57):
Yeah, they said they came out with a tube of
a pot. She said, we'll put this over the outside
of the crack and walked away. And I wasn't sure
if that was the correct repair. You know, I have
to live with this forever and resoll the house at
the time.

Speaker 7 (42:09):
Well, well hold on you Well, yeah, I guess you're right.
You have to live with it for long as you
live there. But what you're living with right now, according
to our expert, there's no problem just cacking.

Speaker 13 (42:20):
It now and that is that was what I was
looking for.

Speaker 6 (42:23):
That's great, that's great. But here's the deal.

Speaker 7 (42:25):
You also want to look in that foundation warranty and
my guess is it's what Curtis says. If it's over
an eighth of an inch, what would you do then, Curtis,
let's say a new one comes up, or one actually
spreads or or widens. What do you do when it
does reach an eighth of an inch to correct it?
How do you fix that?

Speaker 12 (42:45):
There's two ways.

Speaker 20 (42:46):
Either you're going to go in and grind and you're
going to put in a anchoring epoxy or a two
part three part type of a posse that's gonna bond
God help keep the moisture out, or you're gonna end
up pouring. You know, an offset column inside and outside
to brace both sides, so you know, kind of like
stitching together a piece of skin when you cut.

Speaker 6 (43:08):
It open, got it.

Speaker 7 (43:09):
But up until that eighth of an inch, that's it.
It doesn't really matter.

Speaker 20 (43:14):
Yeah, And unfortunately in Colorado, a lot of these builders
like the simple fact that the insulation was nailed into
the foundation.

Speaker 6 (43:23):
Yeah, that can cost void the warranty.

Speaker 7 (43:26):
Oh yeah, but when you buy a new house, I
mean that would be their people though, you know, right.

Speaker 20 (43:33):
If that was installed by them, that's them. But if
you had it done after the fact, yeah, any work
done around it at this but look for anything as
an hour.

Speaker 6 (43:41):
Yeah, they did everything right, John.

Speaker 13 (43:44):
They tried to find every reason not to address this.
I been pushing. I mean, the AlwaysOn I found it
is there's a puddle of water in the basement after
I was watering flowers up it.

Speaker 7 (43:53):
Let them cock it, let them get it caked with
the proper stuff. It looks like that quick creed or
whatever is the proper stuff. And then any other questions
you have going forward, I mean, feel free to call back.
And then, most importantly, if that crack grows over an
eighth of an inch and they don't want to handle
it a different way, like Curtis was saying, and call

(44:13):
us back and we'll get on them. Generally when we
get on lenar they come through if technically it's under warranty.
Trust me, they don't go out of their way to
make people happy unless they have to.

Speaker 6 (44:25):
Hey, Curtis, what does it do?

Speaker 7 (44:27):
By the way, when I did water the cement three
times a day for four days or whatever it was,
why does it make it cure better? What give me
kind of the logic behind it or the science.

Speaker 20 (44:42):
So a few years back, under the Green New Deal
they change the way they made line, which is inherently
intermixed in Portland cement. Because of it, it's so so
fine of a molecule, it tends to dry. Willy quickly say,
like a talcum power.

Speaker 13 (45:00):
The more water that you.

Speaker 20 (45:02):
Continually give the concrete, the slower the cross linking of
the keys come together. So if you don't water it,
the best scenario I could give you, it's kind of
like taking a key and putting it in your de
boled and getting halfway in and then the reaction stopping.

Speaker 7 (45:17):
So but prior to the Green New Deal, that wasn't
an issue because the last thing I had poured was
Oh my goodness, I want to say the foundation and
the flat work done on our RV garage, which say,
twenty fifteen or sixteen, and no one ever told me
to water it. So I mean, but you're saying it

(45:39):
would have back then it wasn't necessary, correct. Yeah, Yeah,
that's amazing. We've gone back, thanks Scott.

Speaker 20 (45:46):
Back to what I consider what our grandparents did, you know,
which is their traditional water here. The more water you
put on it, the more you slow that dry time down,
the harder piece of concrete you're going to get.

Speaker 7 (45:58):
Yeah, I got it. And hey, hey man, I appreciate
you coming on you guys staying busy as hell?

Speaker 6 (46:03):
What are you doing mostly patio's driveways?

Speaker 7 (46:05):
I know you do it.

Speaker 20 (46:06):
All damp colored walkways, open, washed, I aggregate. Oh it's
been it's good. I'm not complaining, but it's challenging. It's
definitely beating us up at this point in the summer.

Speaker 6 (46:18):
Yeah, I love it. Anybody out there that needs it.

Speaker 7 (46:20):
These guys come out to your location, free bids, free ideas.
I had them remove a big chunk of our driveway
because of our RV ways so much, and replace where
that actual bus goes up and down and expand it,
widen it so we had.

Speaker 6 (46:35):
A little more room.

Speaker 7 (46:36):
Turned out absolutely beautiful, and he came in lower. I
mean I got three or four different bids out there,
so really check these guys out.

Speaker 6 (46:44):
Any concrete.

Speaker 7 (46:45):
I appreciate you coming on, Curtis, but Proformconcreteinc. Dot com
or three oh three eight eight eight seven seven five
five three oh three eight eight eight seven seven five five.
We got a question for the Ada right after this break.

Speaker 10 (47:02):
Hold on, Emily, go with a sure thing Denver's Best
roofer Excel Roofing dot com.

Speaker 17 (47:13):
You don't pay a cent until you're.

Speaker 10 (47:15):
Contenth time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh

(47:37):
three nine two zero sixteen twenty two.

Speaker 16 (47:41):
All right.

Speaker 6 (47:42):
Three o three seven one three eight two five five.

Speaker 7 (47:45):
Emily Schumer Eightya's thirty fifth anniversary.

Speaker 6 (47:49):
Dimitri's got a question for you, Shoot d Hi, Emily.

Speaker 1 (47:53):
Just shortly before you came on the air, we were
talking about seeing eye dogs and also as an alternative
to those many at your horses? Is that still the case, Emily?

Speaker 6 (48:06):
Oh wait wait wait, it's my bad. Hold on, I'm sorry, Maria, hold.

Speaker 1 (48:09):
On, Emily, it's Deputy d here is Yeah, hey, so shortly.

Speaker 18 (48:14):
Yeah, so mint your horses?

Speaker 1 (48:16):
Yeah? Are they still used by visually impaired people?

Speaker 8 (48:21):
Yeah?

Speaker 18 (48:22):
Yeah, not just blind people, but people with any type
of disability can use them at your horse instead of
a dog dogs.

Speaker 1 (48:29):
And so how do you go about flying with a horse?
Can you bring it on the plane with you? And
how does it get you know, it doesn't have seat belts?
How how is the horse handled on an airplane?

Speaker 18 (48:43):
Very carefully? I assume you know that that's going to
be down to the policy of each airline. Uh so,
you know they're they're going to have to make room
for it. You know, perhaps they see the person in
the towards the back of the plane. You know, perhaps
the horse can take up you know, a one seat
area itself. But that really just comes down to the

(49:05):
policy of the airline that it would be.

Speaker 8 (49:07):
A requirement, wouldn't it that they have to bring the
horse on.

Speaker 6 (49:10):
Yeah, well, long as it's possible.

Speaker 7 (49:12):
I mean, if it's a little say six seed or
single prop and you physically can't.

Speaker 6 (49:17):
Right, Yeah, that's a different story.

Speaker 7 (49:18):
But if it's possible, they have to make proper accommodations,
right Emily, that's right.

Speaker 18 (49:24):
And you know, like you said, if it creates a
safety issue, that may be a different conversation. But as
long as it can be possible, they have to allow.
Somebody with a miniature horse, now, I will say that's
pretty rare. I have not often seen people having miniature horses.
And and you know, it's important to remember that a
miniature horse is different than a pony. So a miniature

(49:46):
horse is a besize a big dog.

Speaker 7 (49:49):
I don't know, you shouldn't be you might not be
the right person to answer this, but like, why why
a miniature horse? Say, like I mean, do people have
like a monkey, like a spider a monkey?

Speaker 13 (50:00):
What?

Speaker 6 (50:00):
Why literally a miniature horse?

Speaker 13 (50:02):
Though?

Speaker 7 (50:03):
How does it help someone that's blind? They're easy to train?

Speaker 6 (50:06):
I just don't understand.

Speaker 18 (50:09):
Yeah, there's a few reasons actually, so they they have
longer life spans, so they have longer working lives, They
can be house trained. They make great bracing and stability
animals and their prey animals, so they have three hundred
and fifty degree vision.

Speaker 1 (50:27):
Oh wow, Emily, did you say when you say they
can be house trained, do you mean like they can
be trained not to poop and peel over the place? Correct?

Speaker 18 (50:35):
Yeah, that's one of the requirements of a service animal.

Speaker 7 (50:37):
That has to be happy.

Speaker 1 (50:38):
That's incredible and I was surprised to hear you say that.
It's not just for the visually impaired, So.

Speaker 6 (50:45):
So any anybody that.

Speaker 1 (50:47):
Needs a service animal.

Speaker 7 (50:49):
Actually you just brought some up, Emily, define what a
true service animal is.

Speaker 6 (50:53):
It doesn't task Go ahead, and that's right.

Speaker 18 (50:57):
Yeah, it's an animal. It's a dog or a miniature
horse that's been individually trained to do a task for
a person with a disability.

Speaker 1 (51:04):
And am I so can I Look like if I
got forbid developed some disability that requires a miniature horse,
does the insurance company? Is it my insurance company required
to pay for it? Is the government paying for it?
How do I go about getting a little miniature horse?

Speaker 8 (51:22):
Yeah?

Speaker 6 (51:23):
So your dogs that matter?

Speaker 18 (51:26):
Yeah, you'd be responsible for acquiring the horse I mean
or the dog. There are organizations where you can get
on a wait list and you can, you know, essentially
buy a pre trained animal. But the ADA also also
allows you to train your own service animal if you
have the ability to do that. So there's no registry,

(51:48):
there's no certification paperwork or anything like that that's required
to legitimize the service animal.

Speaker 1 (51:58):
Did you hear about a year ago this woman who
tried to board a plane with their emotional support peacock?

Speaker 6 (52:04):
Isn't that different though? Emotion yes, totally different. That's a
good yeah.

Speaker 7 (52:09):
I mean, does qualify a true service animal a dog?
Let's just take dogs now, A true service animal compared
to what everybody has these days, an emotional support animal?

Speaker 18 (52:23):
Yeah, so, I mean, first of all, we talked about
the species, right, So it's either going to be a
dog or a miniature horse. So the minute you see
something like a peacock, a snake, a cat, that's not
a service animal. And then beyond that, it's that element
of training. So an emotional support animal just maybe keeps
you company, you know, it keeps you calm because it's there.

(52:45):
But a service animal has been trained to do something,
and it doesn't it wouldn't have known how to do
that without getting some training.

Speaker 6 (52:53):
Can an employer.

Speaker 18 (52:55):
The key differentiator?

Speaker 7 (52:56):
Can a a business not an employer? I got quite
on that. But can a business if you walk in
with a service dog and they don't allow pats, So
let's say it's a restaurant or whatever it is, how
if they can they ask for proof? My understanding is
they can't even ask for a proof that it's a
true service dog.

Speaker 18 (53:18):
Yeah, there's no registry. So they can ask two questions,
is this a service animal? Yes or no? And then
what task has it been trained to perform?

Speaker 13 (53:28):
Okay?

Speaker 18 (53:29):
And the person has to give what we call credible
verbal assurance, so they have to be able to explain
what task the animal does. But we're not asking for
show and tell because think about if this is a seizure.

Speaker 6 (53:40):
Alert dog, right, yeah, how are you going to do that?

Speaker 18 (53:43):
Give themselves a seizure so we can see what your
dog does. So that's that credible verbal assurance. Is this
a service animal and what task does it do?

Speaker 8 (53:52):
So what's preventing someone from going on Amazon and buying
a service dog vest and just putting it on any dog?

Speaker 6 (53:58):
I'm sure they do.

Speaker 1 (53:59):
People do this all day.

Speaker 18 (54:00):
Long, but yeah, there's nothing preventing and it does happen.
But then we look at those behavioral expectations like, you
have to have your animal under control. It has to
be housebroken, so we're not having any bathroom accidents. It
can't be disruptive, it can't be aggressive. So even if
you can buy one of those you know cards on Amazon,

(54:22):
it's difficult to pass off a pet as a service animal,
A well trained service animal.

Speaker 6 (54:27):
That's incredible.

Speaker 7 (54:28):
I got some fi I got to take this break,
but I got some questions for employers out there, because
I know there's a lot of business owners that listen
to this show, even around the country, and I have
questions like do you get a lot of calls? And
I don't want you to answer right now. We'll do
it right after the break, and then Marie, I promise
I'll get to you. We're going to help her out
with the service issue. But Emily, what I want you

(54:49):
kind of thinking about is what kind of questions you
get from employers, because I'm curious, like if someone all
of a sudden starts getting seizures and they never had
it before, and now they're just and now they need
instead of standing up to do their job, they need
a certain kind of shair, they need this or that.
I wonder how many questions like that they get from employers,

(55:12):
because to me, I think employers would be calling them
more than almost anybody, but I could be wrong. Everybody,
hold on any questions for Emily. I would love for
you to get them in now. These people work their
butts off to help people. Emily Schumer and by the way,
Rockymountain eightya dot org. But give us a call with
any questions while we have around their thirty fourth anniversary

(55:33):
with the Ada three oh three Martino three oh three
seven one three eight two five to five.

Speaker 10 (55:43):
Go with a sure thing Denver's best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage that does
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only

(56:05):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 6 (56:16):
All right three three seventy one three eight two five five.
I'm going to go back to Emily Schumer.

Speaker 7 (56:21):
She was graciously nice enough to join us today because
it's the ADA thirty fifth anniversary.

Speaker 11 (56:27):
Happy birthday to the ADA.

Speaker 6 (56:29):
Yeah, no kidding, I really thought it was longer than that.

Speaker 10 (56:31):
You know.

Speaker 7 (56:31):
During the break, Dmitri Emily came up with the question
that I really don't know the answer to, but I
know you will, Like, go ahead, Dmitri.

Speaker 1 (56:42):
Emily, In a nutshell, what does your organization actually do
every day? Are you there to advocate for the for
the handicapped, or for the employers or you kind of
an information clearing house for both? What is it that
you actually do?

Speaker 18 (56:56):
In a nutshell, yeah, so we are strictly information, so
we're only educating people on what the ADA requires. We're
not advocacy and we're not enforcement, so we're answering questions
all day. We're providing training. We are operated out of
the University of Northern Colorado, so we also do some research.

(57:18):
But really we just have we staff a phone line
and people call us all day long and ask us
their questions, both businesses, employers, governments, and people with disabilities
in their families.

Speaker 1 (57:29):
Oh great, thank you for that subvation.

Speaker 7 (57:31):
Yeah, that's unbelievable. And I assume most of your funding
is federal or is it both federal and state? Maybe local?

Speaker 6 (57:37):
Where is it?

Speaker 18 (57:40):
It's all federals also funded through the Department of Health
and Human Services.

Speaker 1 (57:44):
Uh huh.

Speaker 7 (57:44):
Now you guys, you guys didn't have any cuts, right
or did you? I mean, that's a question we hear
about all these cuts to different programs. Did you guys
experience any cuts or any coming up that you know about.

Speaker 18 (58:00):
To be seen? I know that we're funded at least
to the next year through through August of twenty six. Okay, good,
and we're we're just kind of waiting to see after that.

Speaker 14 (58:07):
Yep.

Speaker 7 (58:08):
All right, Well, and Dimitri, any other questions. I really
appreciate your Susanne, go ahead.

Speaker 2 (58:12):
Well, I just wanted to say, for folks who may
not want to call in with questions, there is a
phone number they can call and get the questions answered.

Speaker 11 (58:20):
Anything that is employers, employers, anybody.

Speaker 2 (58:24):
And that's eight hundred nine four nine four two three two.

Speaker 6 (58:29):
Yeah.

Speaker 7 (58:29):
One eight hundred ninety four nine four two three two.
When is that if no one's there, like late at night, Emily,
does it go to a voicemail that you leave and
you guys call them back? I mean, how does it
work or you got to call during certain hours?

Speaker 18 (58:44):
No, you can absolutely leave a voicemail. You can also
email us at email at Rockymountain eightya dot org if
you prefer that, and we really strive to get back
to people within twenty four hours or you know, next
business day.

Speaker 7 (58:57):
Hey, that just brought something up because you guys don't advocate.
If you have someone that calls and you know it
seems like it's egregious, I know, you're not going to
go out and actually check and.

Speaker 6 (59:09):
See if it is agreed.

Speaker 7 (59:10):
Just let's say a business it doesn't have a handicap bathroom,
I mean something basic like that.

Speaker 6 (59:16):
Do you give them.

Speaker 7 (59:17):
Information on some form of enforcement, Like, yes, that sounds
like it's wrong.

Speaker 6 (59:22):
You need to contact these people.

Speaker 18 (59:25):
Yeah, absolutely, So we try to understand what their goal is.
You know, do they just want to work with the
business to get at six or do they really want
to file a complaint and go down that road, And
then we point them in the direction that's appropriate, you know,
whether it's the federal enforcing agency, a MORSE or local
enforcing agency or some other you know, mediation something like that.

(59:46):
We have all kinds of resources for that.

Speaker 7 (59:49):
Well, I'll be honest, you guys do God's work. I mean,
think about it. You go back forty years ago, because
you guys only been around thirty five, there was no
one advocating for a lot of people out there. And
I'm really glad the ADA and as she said, first
President Bush or Bush Senior sign this into law and
it's funded and it looks like it's still going strong.

(01:00:11):
And any questions anybody out there has one eight hundred
forty two thirty two one nine forty two thirty two.
Did you have a question or no? Okay, Emily, I
really appreciate you coming on.

Speaker 18 (01:00:27):
Yeah, thanks so much for having me.

Speaker 14 (01:00:28):
It's been a pleasure.

Speaker 6 (01:00:29):
Yeah, thank you, Emily.

Speaker 7 (01:00:30):
And that was Emily Schumer and she is with the
Rocky Mountain Ada and their websites really easy Rockymountain Ada
dot org. I love it that there's a place that
you can call no matter what about Ada and they'll
answer the questions.

Speaker 6 (01:00:44):
But they're not taking sides.

Speaker 7 (01:00:45):
They're gonna simply give you the skinny here's what you
need to do or you don't need to do it.

Speaker 1 (01:00:51):
Yeah, Mark, you know, the one thing I was really
struggling with during our conversation with Emily is that I
didn't want to trivialize the meaning of an organization by
asking you to help me figure out a way to
make the government or my insurance company pay for a
little miniature pony for me.

Speaker 7 (01:01:05):
Yeah, you want that miniature pony. I'll tell you when
I first learned about the miniature pony ten fifteen years ago,
I was pretty much as infatuated as you are with.

Speaker 6 (01:01:14):
It because it's crazy.

Speaker 7 (01:01:16):
I mean, it's absolutely nuts that we can take a
miniature horse and train it. And then she went on
to say how well they can train it, including potty training.

Speaker 6 (01:01:27):
It's unbelievable.

Speaker 7 (01:01:29):
Hey, Maria, you've been holding forever, and I apologize.

Speaker 6 (01:01:32):
We're going to help you out. What is going on?

Speaker 15 (01:01:37):
Are you talking to me?

Speaker 19 (01:01:38):
Yes, Maria, Yes, I this month sixteen, I was parking
the parking lot and the somebody knocked my car and they've.

Speaker 15 (01:01:51):
Been tow away and they give me insurance. The police come,
I have everything and I have to sign the agreement
to fix the car and my car it was twenty
four Tucson Handai and it's it's gonna because they're going

(01:02:12):
to be paying.

Speaker 7 (01:02:13):
Hey, Maria, let me let me, let me ask you
a question. Then then we're gonna come right back to
you and we're gonna stick with you.

Speaker 6 (01:02:19):
But it's a.

Speaker 7 (01:02:19):
Twenty twenty four or a two thousand and four Honday,
what was it, twenty twenty four, So it's a pretty
new car and someone hit you in a parking lot
with their car.

Speaker 21 (01:02:34):
Yeah, she hit me, and then she pushed the car,
and then the cargo in the bumper, and the like
move the car and the go in the bumper, and
then she nacked another car to you know, No.

Speaker 6 (01:02:47):
She had two cars. Okay, hold on, hold on, I
get it, I get it.

Speaker 7 (01:02:52):
Three oh three seven one three eight two five five,
Hold on, Maria.

Speaker 10 (01:03:01):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only

(01:03:23):
customer when you choose Frank durand the Real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 7 (01:03:33):
All right, three O three seven one three eight two
five five.

Speaker 6 (01:03:36):
We've got a deal coming up from the guys that Excel.

Speaker 7 (01:03:39):
That's mind blowing on gutter cleaning, honestly, and they come
out and clean my gutters twice a year. And I'm
a little upset because I pay more, But I'll deal
with Dad as we talk about it. But I need
to get back to Maria right now. Maria was parked
in a garage and another car came up and hit
not only her, but a different car, and she was
driving a twenty twenty four? So did the police show up?

(01:04:02):
Was there a ticket written? Did the lady leave? What
happened after she hit you?

Speaker 10 (01:04:08):
Yeah?

Speaker 14 (01:04:09):
She stay?

Speaker 9 (01:04:09):
They stay.

Speaker 22 (01:04:11):
She called her husband and the police. Police came and
the police gave me the notice, gave me the yellow
everything he signed, you.

Speaker 6 (01:04:22):
Know, excellent.

Speaker 7 (01:04:24):
So where are we at now? Did she did she
not have insurance? Or are they no longer answering the phone?
Where are we at?

Speaker 14 (01:04:31):
No?

Speaker 21 (01:04:31):
No, no, no, she has insurance and then she has
the Progressive and the UH and UH in insurance. Going
to fix it is going to cost eight.

Speaker 7 (01:04:43):
Thousand, god eight thousand dollars, Maria, okay.

Speaker 22 (01:04:50):
Because everything in the front, you know, with the yeah,
and but I'm concerned, is this like new cars looking
I don't have to fix it. I'm just buy some
So because I'm by myself.

Speaker 6 (01:05:07):
You're not going to have that option though.

Speaker 22 (01:05:10):
Exactly.

Speaker 21 (01:05:11):
And this is now, it's going to be fixed, and
if I want to sell it, it's.

Speaker 15 (01:05:17):
Go down in the value.

Speaker 22 (01:05:19):
So I don't know, is there anything is?

Speaker 6 (01:05:23):
So yeah, Maria, there's something.

Speaker 7 (01:05:24):
And I don't want to get super technical with you,
but it's called diminished value. So if I went out
to buy, what is it A twenty twenty four Hondai,
what Santa Fe? What is it? No Tucson, let's say
a twenty twenty four I'm sorry, twenty twenty four Tucson.
Your Tucson is worth twenty five thousand dollars. I'm just

(01:05:47):
making numbers up.

Speaker 6 (01:05:48):
Okay, yeah, uh huh.

Speaker 7 (01:05:50):
But one that's been in an accident with eight thousand
dollars worth of damage is only worth twenty thousand dollars.
So if you didn't have any accidents, it's worth twenty five.
If you did have a big accident like this, it's
worth twenty. Do you follow me so far? That's the

(01:06:12):
diminished value. Progressive owes you not only to fix the car,
They need to fix it so it's like brand new
again or like it was before the accident. Okay, they
need to fix it like that, and it sounds like
they are. They also need to write you a check
for that five thousand dollars in the scenario I just gave.

(01:06:34):
They need to make up the difference between a vehicle
with no carfax report or no accident history and one
with a major accident in eight thousand i'd call a
major accident.

Speaker 6 (01:06:48):
So they owe you two things.

Speaker 7 (01:06:50):
They owe you the diminished value, and they also owe
you to repair it properly.

Speaker 6 (01:06:57):
Does that make sense?

Speaker 19 (01:07:00):
Yes?

Speaker 7 (01:07:01):
Now have you asked for the diminished value yet?

Speaker 22 (01:07:06):
No?

Speaker 21 (01:07:06):
Because I don't know not.

Speaker 7 (01:07:08):
Here's what we're gonna do. I've got a guy. I've
got a guy. We're gonna get on after the break
and I'm gonna bring you back up. We're gonna talk
to Justin Petty. This guy's gonna tell us exactly how
much they owe you for diminished value. Then you're gonna
tell Progressive you want that much money. If they don't
give you that much money, then justin petty will get

(01:07:31):
you that much money for a very very fair fee
of like three hundred bucks or five hundred something, very cheap.
But let's get him on. Hold on, hold on. I
understand you don't know. You don't know how to get
it done. Most people don't know how to value diminish value.
For that matter, most people out there might not even
know what I'm talking about with diminished value. If you've

(01:07:51):
been into an accident and your car has diminish value,
you should be paid that, everybody.

Speaker 6 (01:07:57):
Hold on that and a lot more.

Speaker 7 (01:07:59):
I got some lines open three oh three Martino three
oh three seven one three A two five five.

Speaker 10 (01:08:06):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 17 (01:08:10):
You don't pay a cent until you're content.

Speaker 10 (01:08:12):
Three time for an insurance check up free, no obligation
comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three oh three
seven seven to one help. You'll think you're his only
customer when you choose Frank Durand the real estate Man
dot com to list your home with Remax Alliance three

(01:08:33):
oh three nine two zero sixteen twenty two.

Speaker 3 (01:08:41):
D News needs who you don't have run anxious substances.

Speaker 5 (01:08:50):
We can show Shooter's gonna help.

Speaker 4 (01:08:53):
Come man, this is the Troubleshooter Show. No Tell Martinez.

Speaker 7 (01:09:00):
Welcome my friends to the only show of its kind.
We're here to solve problems, answer questions, take complaints.

Speaker 6 (01:09:05):
Maybe you've got a bad contractor in your life, maybe
a bad landlord.

Speaker 7 (01:09:10):
Maybe you just need some advice on I don't care
if it's painting a house or building a bar, and
whatever issue you have, whatever problem, we fight for you.
We get directly involved. We've got a team of deputies
that get involved depending on their background. Deputy D sit
next to me. He's really good at getting problem solved.

(01:09:30):
In fact, I bet he is. I bet you've recovered
at least Oh my goodness, how much do you think
you've recovered from day one? I'd say over one hundred thousand.

Speaker 1 (01:09:39):
I you know, I have no idea mark very hard.
I honestly have never kept track because it's so it's
very difficult to really pinpoint the value of some of
the things that we do here.

Speaker 7 (01:09:48):
You know, we talk to a woman and I want
to quiz you about this because I haven't had an
update yet.

Speaker 6 (01:09:52):
I have a feeling what happened.

Speaker 7 (01:09:54):
But she called up she had I believe it was
I always want to say State Farm. It wasn't Stated
Farm Family American Family Insurance.

Speaker 1 (01:10:02):
Her name is fuck yup.

Speaker 7 (01:10:03):
Fuck had American Family Insurance? Thought she did. She paid
for a year in full. Six weeks later, she has
a claim. A helstorm came through. She puts in a claim.
They're like, whoops, you don't have insurance and a don't.
I don't want to know right now, but I'm dying
for an update on it. I know you've been looking
at it. I know Compass Insurance we got involved. We're
going to talk about that. But right now I have

(01:10:25):
one of our experts on. Here's a very good way
we help people. Maria called up last hour and she's on.
I'm going to bring her back up. Here's the bottom
line with Maria. Her vehicle got hit in a parking lot,
eight thousand dollars worth of damages. They're going to fix
the car. The other woman did have insurance. It's a
twenty twenty four to tuson.

Speaker 6 (01:10:46):
So they're going to fix it.

Speaker 7 (01:10:48):
It's progressive, is the at fault driver's insurance. But they're
not going to give her diminished value. The reason they're
not offering it yet is because she didn't ask. I
want to bring up my expert. Justin petty, justin a
big insurance company like Progressive, how often do they just say, Hey,
it's going to cost six thousand dollars to repair your vehicle,

(01:11:10):
and by the way, do.

Speaker 6 (01:11:11):
You want some diminished value money?

Speaker 15 (01:11:15):
Yeah?

Speaker 14 (01:11:15):
Correct, They don't say that ever.

Speaker 7 (01:11:18):
No, So you pretty much, honestly, and this is crazy,
you pretty much have to bring it up.

Speaker 6 (01:11:24):
If you don't know what diminished value is.

Speaker 7 (01:11:26):
If you don't bring it up, insurance companies simply will
never tell you they owe it to you.

Speaker 14 (01:11:32):
Correct.

Speaker 7 (01:11:33):
Now, do me a favor in this scenario. What do
you need to know about the vehicle, Maria? It's a
twenty twenty four twoson what what?

Speaker 6 (01:11:43):
What trim is it?

Speaker 22 (01:11:48):
Uh, it's it's I don't know, it's limited to you know,
it's you know what?

Speaker 8 (01:11:56):
I don't know.

Speaker 7 (01:11:57):
Well, I mean it's like a it's going to be
a limited Does it have leather?

Speaker 6 (01:12:05):
Yes?

Speaker 9 (01:12:05):
And I pay like thirty seven thousand.

Speaker 7 (01:12:09):
If it's got leather, I would assume it's probably the limited, honestly, Justin.
So let's say it's a limited two sign yeah, twenty
twenty four.

Speaker 6 (01:12:19):
Is it a hybrid Maria No?

Speaker 13 (01:12:23):
Just no?

Speaker 6 (01:12:24):
And then how many miles on it?

Speaker 18 (01:12:27):
Uh?

Speaker 6 (01:12:28):
Eleven something eleven thousand? See in progressive.

Speaker 7 (01:12:32):
Of course Justin didn't tell her anything. What do you
think the value of that vehicle is?

Speaker 6 (01:12:37):
Yeah?

Speaker 14 (01:12:37):
She is probably thirty five thirty thirty four to thirty
five thousand.

Speaker 7 (01:12:43):
Which makes perfect sense. She's spent thirty seven on it.

Speaker 14 (01:12:47):
Yep, that's about right. That's retail value now with eleven
thousand miles on it. And as far as the diminished
value goes, what you measure on that is what you
could sell the car for. So we're looking at the
trade value. So what would it trade for before versus after?
So the trade value is probably around thirty thousand on it,

(01:13:08):
not thirty five. And so in this instance from it
being hit and pushed into another.

Speaker 6 (01:13:14):
Vehicle over eight thousand yep.

Speaker 14 (01:13:17):
Yep, it probably didn't get into any structural elements. But
I would have to look at an estimate to determine that.
I would guess it didn't, and so I'd give it
a medium severity not a scratch, but not structurally you know, damaged.
So it falls in the around the about the fifteen
percent range. That's the bracket it should fall in. So

(01:13:38):
if you take thirty thousand and multiply it times fifteen percent,
that's probably real close to what the DV would be
forty five hundred to five thousand dollars probably.

Speaker 7 (01:13:50):
So, Maria, not only do they need to fix it
to where it's like pre accident, they need to fix
it so it's just as good as it was pre accident,
but they also owe you around forty five hundred dollars
for diminished value.

Speaker 22 (01:14:07):
Okay, so ask them before I'm gonna sign the approval
for the fixing, or ask them after.

Speaker 7 (01:14:17):
So So justin this this I'm gonna I'm gonna stray
a little from the question. She has never dealt with
diminish value. She's never heard of diminish value. You know,
her communications is not perfect. I mean, she's she's from
a foreign land, and she doesn't speak great English. So
in a case like this, is someone better off just

(01:14:40):
getting you from the get go? I mean, like really,
I mean I don't want her signing anything in giving
up forty five hundred bucks. What do you think they're
having her sign at this point?

Speaker 14 (01:14:51):
Yeah, she's gonna It's better to get me involved as
early as you can, because I can answer those questions
for you. You know, in this case, she's asking about
the repair authorization, which doesn't have anything to do with
the diminished value. And I would say, yeah, I authorize
the repairs, but don't sign a release. If they ask
you for a release of liability. Of course you don't

(01:15:13):
want to sign that until you've got all the damages,
including the DV loss of use.

Speaker 6 (01:15:19):
How much do you charge to like do it from here?

Speaker 7 (01:15:22):
She said, you know what, I don't want to deal
with this because really what happens, Maria is justin becomes you.
He basically, do you literally get power of attorney for this?

Speaker 19 (01:15:33):
No?

Speaker 14 (01:15:33):
I don't, you know, I'm not an attorney. So what
I do is I help within the constraints of a
non attorney expert property damage consultant. So she if she
calls me, I'll walk her through everything and help her
and talk to her as just sort of a marketing
and consulting part of just part of my job. And

(01:15:54):
then if we move forward, she pays me a flat
fee for the appraisal of five hundred dollars.

Speaker 8 (01:15:58):
Okay, so the.

Speaker 7 (01:15:59):
Most I'm gonna if Maria, if you want Justin to
pretty much handle the entire thing, so you get that
forty five hundred, Yes, I would like, yeah, yeah, And
it's only gonna cost you five hundred.

Speaker 6 (01:16:11):
It won't cost you anymore. So look at it this way.

Speaker 7 (01:16:13):
You're giving him five hundred and they're giving you four thousand.
You're not gonna beat that deal. Yeah, Hold on a second.
Let me put you on hold with Kelly. And by
the way, I appreciate you holding so long, Maria, and
I'm glad we're getting your money. This is an idea
of how we get over three hundred million dollars in cash,
merchandise exchanges and refunds. We're gonna get this this poor

(01:16:35):
woman forty five hundred dollars. Hey, Justin, I wanted to
ask you something we were talking during the break because
I knew you were coming on. What do you think
the percentage of people that get hit by somebody else
there is some form of diminished value. In fact, I
would argue there's always some form of diminished value even
if your vehicle's been hit two or three times before

(01:16:57):
and properly fixed. Having four four accidents compared to two
accidents is probably diminished value.

Speaker 6 (01:17:05):
Is that correct?

Speaker 19 (01:17:07):
It is?

Speaker 14 (01:17:08):
It's just that's a real hard it's real hard for
if you have subsequent accidents. If there's multiple, You're right,
one accident's bad too, is worse? Yeah, correct, But it
gets into such complication. No attorney will help you. It's
very hard to prove. It's more complicated for me. And
they're not economical on multiple accidents. If you just have

(01:17:31):
one accident, I would say over eighty percent of people
don't even think of it or know that they have DV.
But they do have that, they have a claim, they
just don't know it.

Speaker 7 (01:17:42):
If you think about how much take an insurance company
like Progressive over the years has saved because they'll never
tell anybody that they owe for diminished value, I'd put
it in the hundreds of billions.

Speaker 14 (01:17:58):
I agree, Yeah, lots lots. And they account for having
to pay for that in their actuarials. So they're making
money on that because they're planning on potentially paying it
but then never having to pay it.

Speaker 6 (01:18:10):
So it's an actual profit center. Literally.

Speaker 7 (01:18:13):
Sure, Well, my goodness, that's crazy. Who is the worst
company to deal with with diminished value? Is there any
out there? And I'll just throw names out like State
Farm or USAA or Progressive? Is there anyones that are
just a pain in the ass and you always have
to get involved because I know you give free advice
out I mean literally, you can call justin up, I

(01:18:35):
don't care who you are, and say this guy hit
me blah blah blah, how much do you think diminish
value is? And he'll give you all that for free.
It's up until he's got to do the appraisal and
actually dig into the case. That's where that five hundred
comes in. But are there any companies that, once you
bring it up, are really good at just writing the
check for it? Or other ones where you just bang

(01:18:55):
your head against the wall.

Speaker 14 (01:18:58):
Yeah, I mean, unfortunately most of them are bang your
head against the wall. USAA stands out as the worst.
They just won't negotiate. They just have an internal way
of trying to put a number on it. So even
if you send them an appraisal written by God himself.

Speaker 7 (01:19:13):
They're going to argue, do you have to go into
the appraisal clause? At that point, do you ever do that?

Speaker 14 (01:19:19):
Well, appraisal clause is limited to your own insurance company
except for in two states, and diminished value is limited
to the ad fault carrier, so you can't use appraisal
clause on diminished value typically.

Speaker 7 (01:19:34):
Oh and of course if the other person hits you,
you don't have a contract with them, so there is
no agreement there. I see exactly what you're saying.

Speaker 14 (01:19:42):
Yep, Yeah, you nailed it.

Speaker 6 (01:19:43):
Yep, boy, that's crazy.

Speaker 7 (01:19:46):
Man. Well, a lot of people I always have you
on when I can for this exact reason. I have
no idea how many people either listening to this podcast
or i'm sorry radio show or the podcast that this
information hopefully when they get hit, clicks back in their
head and goes, oh, man, I heard that guy talking
about diminished value. And then last question I got for you,

(01:20:07):
and I'll drop you here and i'll give your phone
number and stuff out.

Speaker 6 (01:20:09):
But are exotic cars?

Speaker 7 (01:20:14):
Tom told me one time, like if you have a
quarter of a million dollar Ferrari and it can only
have a couple thousand miles on it and be in
a very small accident, like you know, let's just call
it a fender bender. But you know, a fender bender
on a quarter million dollar car could easily be ten
to twenty thousand dollars. He has always told me, the

(01:20:36):
more expensive and exotic the car, the more the diminished value. So,
in other words, going anybody going out to shop for
a new Ferrari or a slightly used Ferrari is going
to be way more pickier than someone shopping for a
Toyota Prius.

Speaker 6 (01:20:52):
So is that true?

Speaker 7 (01:20:54):
Justin a diminished value on a very expensive car, even
though the damage might only be like one percent of
the value of the car, the diminished value is extremely high.

Speaker 14 (01:21:06):
Yeah, that's exactly right. It's a discriminating consumer base for
the exotic vehicles. Give you a quick example. I did
a Ferrari super Fast. It was a five hundred thousand
dollars Ferrari. Oh can it had about twenty two thousand
dollars in repair just for the bumper.

Speaker 1 (01:21:23):
That's not People just.

Speaker 8 (01:21:24):
Don't like to know that it's been damaged. Yeah, when
they're looking for wello with them at all?

Speaker 6 (01:21:29):
How much? Okay, so twenty two thousand dollars how.

Speaker 14 (01:21:32):
Much the diminished value settled for one hundred thousand dollars.

Speaker 7 (01:21:37):
A ten thousand dollars bumper, and you settled it for
one hundred thousand dollars in diminished value.

Speaker 14 (01:21:45):
Yep, it's got a bad car fax. A Ferrari buyer
will pay you extra to not have a story vehicle.
It's what they call those.

Speaker 7 (01:21:52):
A story vehicle. And I assume the Lamborghini all these
are the same. Yes, God, that's a.

Speaker 14 (01:22:00):
Credible Royce, Lamborghini, even Porsche. Yep.

Speaker 6 (01:22:05):
Is that the biggest one you've ever done? Dollar wise?
I mean, I don't care what kind of vehicle or accident.

Speaker 14 (01:22:10):
Yep. That's the record on a DV recovery for me
one hundred grand.

Speaker 6 (01:22:15):
What's the biggest one you've heard of?

Speaker 7 (01:22:17):
Maybe you had nothing to do with. I mean, have
you ever heard of one in the like maybe on
a big semi truck or something.

Speaker 1 (01:22:23):
I don't know.

Speaker 14 (01:22:24):
No, I haven't heard of any bigger than that.

Speaker 6 (01:22:27):
That's incredible.

Speaker 8 (01:22:28):
There's this I saw this video online. It's of a
Ferrari F forty, which is about a two and a
half three million dollar car LM. In this semi truck,
the lugnuts caught the side of this car and ripped
it across the entire car, and so they're gonna have
to replace scratched it. I mean it's fiberglass, so ripped

(01:22:48):
it from the from the back of the vehicle to
about the mid section, and they're gonna have to replace
all that. And even if they do that, the value
of the car is going to plummet because that's my title.

Speaker 7 (01:22:58):
Is there a limit on take take what justin? Or
I'm sorry, take what Henry just said? Hold on a second.
I want to keep you up. I'm infatuated, but a
dragon's gonna kick me in the somewhere.

Speaker 10 (01:23:10):
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Speaker 6 (01:23:18):
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Speaker 17 (01:23:19):
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Speaker 10 (01:23:23):
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Speaker 7 (01:23:48):
All right, three oh three seven one three A two
five five. I'm gonna finish up with her expert. I
just wanted to ask justin Petty, Hey, so really it's
gonna be the limits. Well, actually, I don't even know
this part. If I hit somebody and my property limits
are fifty thousand, and let's say the repairs are fifty thousand,

(01:24:09):
I have no bodily injury, let's keep that out. But
then I wouldn't get any I wouldn't. I wouldn't get
diminish value because it hit their limit.

Speaker 16 (01:24:19):
Right.

Speaker 14 (01:24:22):
Yeah, that depends on which state it occurred in, because
in many states you have uninsured motorist property damage which
will step in.

Speaker 6 (01:24:30):
That's correct.

Speaker 7 (01:24:31):
If you have it, I understand, then you can go
after your own insurance company for the deficiency, or if
they had no insurance, you could go after Well wait
a minute, though, you're saying on diminished value.

Speaker 6 (01:24:43):
You just made me think of something.

Speaker 7 (01:24:45):
If someone hits me with zero insurance and I got
to go to my own UM coverage. Are you saying
my own UM coverage, and let's talk Colorado, they would
actually step in and pay the diminished value.

Speaker 6 (01:24:58):
I don't know if that's right.

Speaker 14 (01:25:01):
Yeah, the UM pays as a third party carrier with
pay so got it? Based? Yes, based on port Law.

Speaker 6 (01:25:09):
Yeah, wow, that is I never I didn't get that.

Speaker 7 (01:25:12):
I always thought because of the contractual agreement that you
have with your insurance company. But I get what you're saying,
that writer or that extra coverage of um or you
I am that actually doesn't it's not affected by the
language and the rest of the agreement.

Speaker 14 (01:25:29):
That's right. It pays as if it were the other
person's coverage. And in Colorado they don't have to offer
the UMPD, but it is offered sometimes.

Speaker 10 (01:25:40):
Yeah.

Speaker 7 (01:25:40):
No, no, in fact, there no actually in Colorado. Oh,
I'm thinking of something else. I'm sorry, you're You're absolutely
right on that. Just and I was thinking of medpay,
our medpay system. You're supposed to you're supposed to have
unless you decline it. But I want to go back
to Henry Bretz. He was talking about a three million
dollar car.

Speaker 14 (01:25:58):
So here was.

Speaker 7 (01:25:59):
Really my question whether you have UIM coverage or not.
If you have a three million dollar car and you've
got a fifty thousand dollars repair and now this Ferrari
is is less is less a million dollars in value
if there's not a million dollars of insurance, And I
don't care if it's coming from UIM or the other

(01:26:21):
driver everywhere. I mean, you're not going to get diminished
value period.

Speaker 14 (01:26:27):
Were The only exception to that is if you have
a specialty policy with a high networth, they have riders
for DM I mean for diminished value, so you can
get your own coverage for diminished value with some carriers.
But that, yeah, you're most of the time you're out
of luck because most people don't carry enough limits to
pay for a loss like that.

Speaker 7 (01:26:48):
Is there any states that don't allow for diminished value
at all?

Speaker 14 (01:26:53):
There are a couple of states, yes, right now. Massachusetts
has some split in the case law on it, and
New York is a little bit iffy. So those two
states stand out as the ones where it's really difficult
legally to prove that they owe it.

Speaker 6 (01:27:11):
And that's purely real.

Speaker 7 (01:27:12):
Yeah, and seriously, and the only reason those two states
are that way is the attorneys. I mean, the attorneys
got together and lobbied and basically don't want to pay
it out. I mean really, the insurance company paid the
lobbyist or the attorneys to make it that way, right,
I mean, that's it.

Speaker 14 (01:27:31):
They have good attorneys. They spend a lot of money
to fight those cases sometimes that these are class action
cases normally that set that precedent yep. And so yeah,
they definitely spend the money to try to win, and
they win some.

Speaker 7 (01:27:46):
Yeah, I bet they do, all right, everybody out there,
justin Petty, Hey, justin, I appreciate you.

Speaker 19 (01:27:50):
On.

Speaker 7 (01:27:51):
Like I said, he'll always give you free information. You
want to know what your vehicle's worth, call them up.
If you weren't an accident, he'll give you that diminish
value number for free. And then if the insurance company
doesn't want to play ball and get give you what's
ot you, then he'll get involved in it. Five hundred
dollars flat rate. You can't beat that, I mean, you
just simply can't. And the wealth of free information he'll

(01:28:13):
give you is on. It's so valuable, it's crazy. Uh
two one four two two seven twenty one fifty four,
doesn't matter what state you're in. Two one four two
two seven twenty one fifty four or diminished value expert
dot com, Diminished valuexpert dot com.

Speaker 6 (01:28:32):
Now I want to talk to Henry Bretts.

Speaker 7 (01:28:36):
You guys come out twice a year to my house,
and you guys do gutter cleaning, and generally when we
talk about your gutter cleaning, and I'll argue this, this
is kind of a side note. People that buy gutter
helmet and other ones. We have one on our refer list.
I never get complaints about them.

Speaker 6 (01:28:53):
People love them.

Speaker 7 (01:28:53):
And you know what, if you have like aspen leaves
or something, they might be great for you. But where
I live, and I've got needles everywhere, and they clag
up the gutter every year when they fall off the tree.
I have tried helmets and guards and everything. It doesn't matter.
It either falls in there and never leaves, and then
it's so hard to clean the gutter. It's crazy. What
solved it was Excel Roofing. And here's what they did

(01:29:17):
about five years ago when they did my hailproof roof.
They actually put in big ass three inch gutters. Those
things are crazy, man. You could almost roll a tennis
ball down those. Is that typically what you guys put
on a new build or a new like a hail
damaged roof that you're redoing.

Speaker 8 (01:29:33):
Yeah, so absolutely we're gonna recommend that they go with
those oversized gutters.

Speaker 6 (01:29:38):
They're perfect.

Speaker 12 (01:29:39):
That is.

Speaker 8 (01:29:40):
That is our recommendation. And for all those gutter helmet products,
all the screens and everything like that, Yep, they never
quite work as advertised.

Speaker 7 (01:29:48):
Never.

Speaker 8 (01:29:48):
We really preferred just the regular screens if it's going
to be required by code or the customer really wants
it with just a regular screen, just a.

Speaker 7 (01:29:57):
Regular screen, and with pine needles like what I have
horrible because they catch them.

Speaker 6 (01:30:02):
You could literally that's what I had.

Speaker 7 (01:30:03):
At one point you could look up at our gutters
and you would see pine needles literally in the screen.
So I mean, think about cleaning those. That'd be a
pain in the ass. But I don't have that anymore.
Once you guys put on the three inch gutters. Now,
you guys come out, and I'll give you a second
reason for a gutter cleaning. You guys come out twice
a year, and I usually pay I think it's two

(01:30:25):
ninety nine or three ninety nine. How much is it usually?

Speaker 8 (01:30:28):
Yeah, So for that for that one story rate, we
have a flat rate of two ninety nine, and then
for the two stories.

Speaker 7 (01:30:33):
Three ninety nine. So I'm paying three hundred and ninety
nine bucks. They come out. Now, if you think about
a product like I'm not trying to pick on gutter helm.

Speaker 6 (01:30:40):
It just rolls off the tongue easy.

Speaker 7 (01:30:43):
If you really priceos out on a larger house, I mean,
you could easily be fifteen thousand in think of how
easily think of how many gutter cleanings you could literally
have in X amount of years, and they're perfect every time.

Speaker 6 (01:30:57):
So these guys come out.

Speaker 7 (01:30:58):
To my placers who's at in ours place twice a year,
get on the roof.

Speaker 6 (01:31:03):
It's usually an entire crew, like five six guys. They
come out.

Speaker 7 (01:31:07):
They bring up different hoses, they bring all the ladders
and materials, they bring everything.

Speaker 6 (01:31:11):
But they have these hoses d that they go.

Speaker 7 (01:31:14):
Up and not only do they clean them out, they
run them down all the down spouts and get everything out.
Of course, they're also inspecting the gutters to make sure
everything's operating, like sometimes people forget to put the kick
down or whatever it's called down, stuff like that. They
do that.

Speaker 6 (01:31:30):
They literally come out and maintain my gutters.

Speaker 7 (01:31:32):
Plus at that period of time, they can also check
for any kind of hel damage, whether the hail damage
is really old and people didn't even know it, or
it's from a recent one. So you get your gutters
cleaned and your roof gets inspected to make sure everything's cool.
Like I said, it's usually for me or a two
story house three ninety nine.

Speaker 8 (01:31:53):
Yeah, and Mark, what I'd like to do for all
the listeners here is offer it for ninety nine bucks.
So everybody, that is a big, huge discount. We normally
do assive two ninety nine or three ninety nine, but
we'll do this for just ninety nine dollars.

Speaker 7 (01:32:05):
It really And I'll let you keep talking, but I
want to emphasize. I hate when I don't want people thinking, oh,
this is a commercial blah blah blah. Yeah, well I
guess it is in a way, but you're talking about
the best possible price you will ever get on gutter cleaning.
It's a real crew that does nothing but comes out
and cleans your gutters. And of course they'll do that
inspection on the gutters and make sure there's no damage

(01:32:28):
on the roof or anything like that.

Speaker 6 (01:32:29):
But your gutters are going to be perfect when they're done.

Speaker 7 (01:32:32):
Go ahead.

Speaker 8 (01:32:33):
Yeah, and so just to clarify, that's all for residential homes.
Oh no, yes, no, HOA is nothing like that for
ninety nine bucks. It's just it's too much. So all
the residents'.

Speaker 6 (01:32:43):
Quest building downtown call.

Speaker 8 (01:32:45):
Well, we've had a couple of calls like that, and
especially with these really large houses, we've honored that ninety
nine dollars price. And yeah, absolutely if the guys, if
they call three ZHO three seven sixty one six' four zero,
zero we'll get a crew out there clean all the guns.
Utters with all these rain a lot of these, rainstorms
they just overshoot the gutters, entirely or it backs up

(01:33:05):
and it causes a fire hazard and it's paying to
clean them.

Speaker 7 (01:33:08):
Out that's one of the biggest problems with some of
those cover features is when it really, rains the gutters
aren't even. Used the water just runs over, them and
then basically you're pulling water right around your foundation and.

Speaker 8 (01:33:19):
House, well there's some that are just fully capped and
they kind of like curve around and they're focusing on that,
tension the water tension to pull it back around into the,
gutter and especially when there is a heavy, downpour just completely.
Overshoots and then with those screens or whatever different kinds
of like gutter protection there is they do get leaves
or like pine needles stuck in, them and then you

(01:33:41):
have to go back and clean, them and these.

Speaker 6 (01:33:43):
Guys even if you have, those these guys will come, Out.

Speaker 8 (01:33:46):
We'll come and take care of, it but they're going
to love. Them the thing that's really crazy is that
the gutter protection, companies they really sell people on these
and they make, sense but they still come with these
drawbacks and you still have to go and clean, them
even though it seems like it's the.

Speaker 7 (01:33:59):
Solution in ninety nine, Bucks i'm telling, you it's a
real gutter cleaning crew that comes out and they knock it.
Out our house usually takes, two, three four, hours whatever it.
Is it's not like it's. Fast they don't get up
there and hit it with a leaf. Blower they get
up there and clean your. Gutters three oh three seven
six one sixty four one. Hundred of course that's sixcel.
Roofing they've done all of our. ROOFS i mean, really

(01:34:21):
you guys have done probably three or four roofs over
the years For. TOM i know you've done a couple for.
Me three oh three seven six one sixty four hundred
and ninety nine. Dollars you got to get a booked in.

Speaker 6 (01:34:33):
The next couple.

Speaker 7 (01:34:33):
Days and we say that because we know a lot
of people listen on the.

Speaker 8 (01:34:37):
Pipecast as long as they mentioned The martino, special it'll be. Good,
yeah that'll be.

Speaker 7 (01:34:41):
GOOD i love it all right once, again three oh
three seven six one sixty four. Hundred now, LISTEN i
got lines. Open you got any questions you? Need help with?
SOMETHING i want to hear from you right after this.
Break get those calls in. Now it's a perfect. Time
three oh three seven one three eight two five, five
three oh three seven one three talk or three oh Three.

Speaker 6 (01:35:01):
Martino they'll all come right here right.

Speaker 10 (01:35:03):
Now go with a sure Thing denver's best Roofer Excel
roofing dot.

Speaker 6 (01:35:13):
Com you don't pay a.

Speaker 17 (01:35:14):
Cent until you're contenth.

Speaker 10 (01:35:19):
Time for an insurance checkup, free no obligation in, comparison
Call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one. Help you'll think you're his only customer
when you Choose Frank durand the real Estate man dot
com to list your home With Remax alliance three oh
three nine two zero sixteen twenty.

Speaker 7 (01:35:39):
Two all, right three oh three seven one three a
two five, Five Deputy, dmitri it's going to become a
gentleman farmer, Possibly so we were looking up a gentleman.

(01:36:01):
Farmer and it's pretty crazy because when you first said
he's literally going out to look at farmland In, colorado
that's how it all came.

Speaker 6 (01:36:08):
Up AND i was, like gentlemen, farmer you're no.

Speaker 7 (01:36:10):
Gentleman SO i looked it up and it truly is,
something BUT i don't think it actually defines you if
you were to become, that because it looks like it's
rich dudes that weren't farmers that bought farmland because they
made all their money somewhere.

Speaker 6 (01:36:26):
Else, well you're not, rich.

Speaker 1 (01:36:28):
Right but that can aspire to being such a good
company As George washington as who pointed out, notable, yeah gentleman,
farmer or even more notable that dude From Green ACRES.

Speaker 7 (01:36:38):
Tv, yes, yes Green acres Now Bill gates we brought.
UP i didn't realize who said he owned a ton of?
Farmland oh that soon one of our.

Speaker 11 (01:36:48):
YOUTUBIES i was reading a comment from one of our.

Speaker 7 (01:36:50):
YOUTUBEES i didn't Know Bill bill, owned and THEN i
looked it up and sure, enough they call him Farmer,
Bill but he would not be a gentleman farmer because
he doesn't barm at.

Speaker 1 (01:37:00):
ALL i don't think he.

Speaker 8 (01:37:01):
Qualifies he doesn't embody the farm. Lifestyle, no he doesn't
know who. Does is everybody an aspen or? Steamboat they
all dress like. It do you think that is kind of?
Crazy do you think a lot of them own?

Speaker 7 (01:37:14):
Farmland?

Speaker 8 (01:37:15):
Yeah, Absolutely it's like the rich dude thing to do
by a ranch up In wyoming.

Speaker 7 (01:37:19):
Somewhere you just go buy cattle and have. Them you
don't even sell. Them they're just running around like. PETS
i think that's what it is that is. Nuts it
is kind of. WEIRD i, mean a lot of people
do a lot of. THINGS a lot of people get into.
Equestrian martino was into. Equestrian big time horses aren't cheap to.
Have you used to go out to his house when

(01:37:40):
he had all the horses In, franktown.

Speaker 6 (01:37:42):
Right, YEAH i mean it was.

Speaker 7 (01:37:44):
Crazy he had one of the most beautiful Barns i've ever.
Seen but people, now instead of getting into that kind
of stuff you're, saying they go out literally buy.

Speaker 8 (01:37:52):
FARMLAND i think it's mainly, ranches ranch, Well i've seen
a lot of, it but, man apparently there's a whole
culture around.

Speaker 6 (01:37:59):
It, YEAH i think That Ted turner all the.

Speaker 1 (01:38:03):
Uhs but but you, know but that's but he's a,
legit or at least was a legitimate buffalo rancher, were you,
know being raised and cultivated and sold for. Meat he
wasn't just a, yeah it was a business for.

Speaker 7 (01:38:18):
Him it wasn't a.

Speaker 1 (01:38:19):
Hobby, yeah it wasn't like the current crop that That
henry brought up were heavily influenced by the popularity of
THAT tv show With Kevin. Costner so now there are
a ton of wannabes out. There, WELL i know people that.

Speaker 7 (01:38:34):
Work at a ranch and what they, do, now listen to.
This they build these big complexes to have. WEDDINGS i
find it so odd you would go out to a
working ranch under some gazebo the size of a.

Speaker 2 (01:38:47):
Mall, oh we've driven past some of those out in
the country where we.

Speaker 11 (01:38:51):
Live their gorgeous, SCENERY i, know but it's.

Speaker 7 (01:38:53):
Odd they took this ranch land and now people go
out there for corporate. Events and you know what.

Speaker 8 (01:38:58):
Exactly that is a thumb ranch up in Winter park that.

Speaker 1 (01:39:02):
Area there are, dozens if not hundreds of them around.
Here so they're called guest ranch.

Speaker 6 (01:39:07):
Or they team build lit Team, BILL.

Speaker 1 (01:39:10):
I don't know how what that.

Speaker 6 (01:39:11):
Means so you go out. There have you ever done
team building With? Excel do you?

Speaker 7 (01:39:16):
Do you guys do that with your.

Speaker 8 (01:39:17):
Employees probably not at a, ranch but, yeah we've gone
rafting and uh stuff like.

Speaker 6 (01:39:22):
That so well what they do with these ranches, Though
you go out.

Speaker 1 (01:39:26):
Team building like the team building a corporate. Events, yeah
that's how they pay Their, yeah, like go out.

Speaker 7 (01:39:32):
There we're gonna have one for all of our, deputies including.
You we're gonna go ride real bulls and you're going
first to meet. You everybody going for three oh three
seven one three talk.

Speaker 10 (01:39:47):
Go with a sure Thing denver's best Roofer Excel roofing dot.

Speaker 7 (01:39:51):
Com you don't.

Speaker 17 (01:39:51):
Pay a cent until you're.

Speaker 10 (01:39:53):
Content time for an insurance check, up free no obligation
comparison and Call Compass insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven to seven to one. Help you'll think you're
his only customer when you Choose frank durand the real
Estate man dot com to list your home With Remax

(01:40:14):
alliance three oh three nine two zero sixteen twenty Two.

Speaker 3 (01:40:22):
Ripped off news you, need you don't have.

Speaker 17 (01:40:30):
Come run in just as fast as we.

Speaker 5 (01:40:32):
Can Show shooter's gonna. Help come.

Speaker 6 (01:40:36):
Man this is The Troubleshooter.

Speaker 4 (01:40:39):
Show No Tom, Martine.

Speaker 7 (01:40:44):
Welcome my friends to the only show of its. Kind
we are here to solve, problems to answer your, questions take.
Complaints you've been ripped off for taking advantage Of that's
what we. Do But i'll tell you if you don't
listen to the, YouTube you really. Should we have great
conversations in between the breaks after the live commercials are.
Done we talk about all kinds of. Things we were
talking about Balloon boy and the kill those are up In.

(01:41:05):
Granby very interesting things you think Of colorado in, General,
well hold, on let me get the phone NUMBER owl
three h Three. Martino you've been ripped, off bad. Contractor
we've recouped over three hundred million dollars, cash merchandise, exchanges,
refunds and probably way higher than that if we think
about just the, education like diminished value we talked about last,

(01:41:27):
hour but during that, break you, know if you think
About colorado in, general it's pretty. Crazy that killdozer In
granby was. Remarkable that guy built literally built a tank
that's probably better than Anything rush's ever. BUILT i, mean like.
Crazy he was going through all brick and concrete buildings

(01:41:47):
like you had a lot of time to do.

Speaker 8 (01:41:50):
IT i mean it went on all.

Speaker 7 (01:41:52):
That suzannah AND i watched that live like a lot of. People.
Here the other thing that was crazy here Balloon. Boy
netflix now has that that was nuts.

Speaker 2 (01:42:01):
A train wreck, series and they did an episode on
the Balloon.

Speaker 6 (01:42:05):
Boy what do you think of that in?

Speaker 7 (01:42:06):
General do you think that family one percent knew what
was going?

Speaker 12 (01:42:10):
ON i.

Speaker 7 (01:42:10):
DO i have no.

Speaker 11 (01:42:11):
DOUBT i don't necessarily believe.

Speaker 7 (01:42:13):
THAT i think it was just a whole thing was.
Planned they were trying to get. PUBLICITY i don't believe
one bit of.

Speaker 1 (01:42:20):
It.

Speaker 7 (01:42:20):
Anybody what's really amazing to me in a helium, Balloon
these people that thought they could really have one hundred
pound kid in that size of the helium, BALLOON i
think that's.

Speaker 6 (01:42:31):
IMPOSSIBLE i guess my thing.

Speaker 2 (01:42:32):
Is mark on the, Documentary like here we are twenty
years later and the parents were still in tears thinking
about that little boy beat in that.

Speaker 6 (01:42:39):
Balloon oh big.

Speaker 11 (01:42:40):
Time to, ME i didn't think they were.

Speaker 6 (01:42:42):
ACTING i think they're.

Speaker 2 (01:42:43):
ACTING i, MEAN i try to believe the best in,
people so MAY i don't.

Speaker 7 (01:42:47):
Know, YEAH i think it was purely based on them
wanting a reality. Show but that's my.

Speaker 8 (01:42:52):
Based on say that against the publicity.

Speaker 1 (01:42:54):
Stunt that's all it.

Speaker 11 (01:42:55):
Was that's what they.

Speaker 7 (01:42:56):
Say they started a rock band on YouTube like right
after that at her a little, later.

Speaker 11 (01:43:02):
Remember they were on that day swapping wives, show swapping
live with a different you, know a couple with swap.
Spouses it wasn't like.

Speaker 6 (01:43:13):
It wasn't, like it wasn't like a sex.

Speaker 7 (01:43:16):
Thing it would be, like you, know you might have
some people that work on a, farm like a gentleman.
Farmer you might have, that and then the other people
are like maybe A broncos, Player so the farmer would
swap wives with The broncos or the sports, guy and
then you would see the difference in the.

Speaker 1 (01:43:35):
Shock it was kind of it was actually a good,
show but it.

Speaker 7 (01:43:39):
Wasn't it wasn't a weird sexual type thing at. All
and then of Course, COLUMBINE i, mean let's go to that.
Spectrum we have had so much In colorado happen in
a pretty short amount of. Time it's it's. Crazy you,
know our, daughter you've never Met. Adeline have you you
guys are About sam H, well she's taken the. BALL

(01:44:00):
i always brag ANYTIME i. Can she's literally taken the Bar.
Tuesday but she was on the jury not long. Ago
how many years?

Speaker 3 (01:44:08):
Ago like three years?

Speaker 7 (01:44:10):
Ago, yeah she must have been. Eighteen you gotta be
eighteen to be on a. Jury she was, Eighteen so
she was so three four years?

Speaker 1 (01:44:16):
Ago uh.

Speaker 6 (01:44:16):
Huh listen to. This for the Stem cells shooting school.

Speaker 7 (01:44:20):
Shooting Stem school shooting islands happening In Highlands, ranch two
kids teamed up and went in shot.

Speaker 11 (01:44:27):
People was transgendery or something like.

Speaker 6 (01:44:29):
That she was literally on the jury for.

Speaker 1 (01:44:31):
That it's just.

Speaker 6 (01:44:33):
Crazy colorado has had so, Much so many different things.

Speaker 1 (01:44:38):
Happen, yeah not all of them are tragic and. Weird
some are just kind of pretty. Interesting like The Central City.
Submarine do you remember that?

Speaker 14 (01:44:45):
ONE?

Speaker 17 (01:44:46):
O what is that?

Speaker 1 (01:44:46):
One so the citizens Of Central city actually constructed the
submarine to donate to THE Us navy for during the war.

Speaker 7 (01:44:53):
Efforts for, real for real is the oddest place to
even think.

Speaker 6 (01:44:57):
Of submarine built.

Speaker 1 (01:44:58):
The submarine up there In Central, city and then it
came time for sea. Trials but they don't have a
sea over, there they have like this lake that freezes
over for ice. Skating that's, crazy and so they launched
a submarine into the lake and it promptly.

Speaker 6 (01:45:13):
Sank it was a very well built.

Speaker 1 (01:45:16):
Submarine but it's like that kind of stuff that's, interesting
that's very unusual that still happens around. Here it doesn't
involve mass marks.

Speaker 6 (01:45:23):
At Guilpin, County Central.

Speaker 1 (01:45:26):
CITY i don't know what county. There it kind of
sounds like it should Be Good.

Speaker 7 (01:45:29):
County up Between Cripple creek and, there but whatever county,
Is Blackhawks Central. City when we first moved, here so
like ninety two ninety, THREE i turned twenty one and
it was the first TIME i turned twenty one here
and my dad brought me up to play. Poker but
back THEN i didn't care if it was a slot.

(01:45:49):
Machine AND i think the only table game they had Was.
Blackcheck it was a five dollars limit, period so there
was no bet bigger than five, dollars remember.

Speaker 6 (01:45:57):
That AND i started Learning Texas Hold Him up.

Speaker 7 (01:46:01):
There but shortly after, that so probably around ninety four
ninety five were watching Sixty. MINUTES i think it was
either sixty minutes or twenty twenty one of those, shows
and they did a whole thing on the sheriff up.
There there was this poor black guy that lived up
there kind OF i don't want to, say in a,
shack but his home was, basically if you ever Taken

(01:46:21):
oh My God, road if you ever been.

Speaker 1 (01:46:22):
On, there, YEAH i love.

Speaker 7 (01:46:23):
It so On oh My God, road he had a
place somewhere up, there and you can, Picture oh My.

Speaker 6 (01:46:28):
God you can look across the canyon and see other.

Speaker 7 (01:46:31):
HOUSES i, mean if you ever fell off that, road you, die,
YEAH i mean that's why they call it oh My.
God so imagine this though thirty years ago or, yeah
about twenty five years, ago whatever it, is, no even, more,
yeah thirty years.

Speaker 6 (01:46:42):
Ago so there was a sheriff that was the sheriff
OF i keep wanting to Say, gilpin But i'm not.

Speaker 7 (01:46:49):
Positive but this guy knew a guy they were, friends
who lived across from this black guy on, there and
this guy would sit out back shooting across that long
RANGE i don't, know with a twenty two or with
whatever he was shooting, with would literally just shoot at
this guy's house all the. Time, no it's, insane, Man

(01:47:09):
so what would happen it was a pretty prejudice town back.
There i'm not, kidding, man up UNTIL i think there's
probably people going To he doesn't always talking about to
live up, there trust, ME i remember this.

Speaker 6 (01:47:20):
Story but so he would take potshots at this.

Speaker 7 (01:47:23):
Guy so this, guy this black, guy goes to the
cops like anybody, would, going, hey this guy keeps shooting at.

Speaker 1 (01:47:28):
ME i, mean it was.

Speaker 7 (01:47:29):
Crazy it went on for a, while and the sheriff
wouldn't do anything about.

Speaker 6 (01:47:32):
It so he ended up.

Speaker 7 (01:47:34):
Finding a lawyer or someone got involved, SOMEHOW i don't
remember how that, happened and he sued the entire county
and he ended up winning well over a million dollars
for this nutcase up there that was just taking potshots
at him.

Speaker 6 (01:47:48):
Because he was a black guy back.

Speaker 7 (01:47:51):
Like in the early.

Speaker 1 (01:47:51):
Nineties what did they do to the, Nutcase.

Speaker 7 (01:47:54):
Well the SHERIFF i think got ran out of town.
BASICALLY i think he was made to. RESIGN i don't
know if an elected, official, well, yeah of. Course and
the other GUY i think ultimately was. ARRESTED i don't
know what happened long, term but it was, crazy, man
and they would outright call him on the once, again
this is all from twenty twenty or sixty. Minutes they

(01:48:14):
would call him THE n, Word joe because his name Was,
joe so they would refer to him the sheriff would
even in police.

Speaker 6 (01:48:22):
Documents and this is in the, nineties, dude.

Speaker 7 (01:48:25):
You'd Think i'm talking about Like mississippi in the forties or.

Speaker 1 (01:48:28):
Fifties, yeah this is.

Speaker 7 (01:48:29):
Unbelievable, yeah that was Whatever, County, Blackhawk Cripple creek or
Not Cripple, Creek Central. City.

Speaker 1 (01:48:36):
Man, yeah so that's Either Gilpin county Or Clear. Creek
you know those are the two. Counties, yeah those are the.

Speaker 6 (01:48:41):
Two AND i get a mixed. UP i Think gilpin
is up.

Speaker 1 (01:48:43):
There, YEAH i Think gilpen Is.

Speaker 7 (01:48:45):
Clear, Creek Clear Creek, Creek, yeah whichever one it. Is
but it was off that oh my, god, road AND
i remember. That what else can you? Think how about
in your time frame you're in your, twenties what's the
craziest thing you're remember In? Colorado, well like big news
stories if you even Remember.

Speaker 8 (01:49:05):
ANNIE i don't think there's been enough crazy events, that
uh yeah stick out in my. Mind, SPECIFICALLY i think
Killed ozer is the biggest one for. ME i, MEAN
i went to school up in Winter. PARK i grew
up in that, Town so it was just you, know
on the way to, school you drive, past like all
the little spots that have been. Demolished in, school, yeah,

(01:49:26):
yeah they would talk about.

Speaker 13 (01:49:28):
It.

Speaker 8 (01:49:28):
Yeah it was like a big part of one of
the classes, that, like for one topic is just going
Over killedozer and this is where the bulldozer ran. Over
and like you kind of leave the, school you, know
on your way, home and then look at everything and
like oh, yeah.

Speaker 6 (01:49:40):
Oh, goodness they're teaching a class on.

Speaker 8 (01:49:43):
It but everybody kind of knows each other up, there
and so it's, like you, know this family was affected
and like it's their kids who were affected by it or.
Whatever so it's all pretty tight. Knit what counties had up.
There it's A Grand.

Speaker 7 (01:49:55):
County how long did you, guys how long did you
live In Grand? County probably like.

Speaker 8 (01:50:02):
Six seven.

Speaker 7 (01:50:03):
Years did you like living in a small town like?

Speaker 19 (01:50:06):
That?

Speaker 8 (01:50:06):
YEAH i really do like the small, towns just because
everybody knows each other for the most. Part the downside
is like that, drama the small town. Drama but it's
pretty crazy because up, there like you, Know, killdozer like
that's a huge. Deal it makes all like you, KNOW
i finctional.

Speaker 7 (01:50:21):
NEWS i find the customer service in Winter, park not
Just Winter. PARK i don't want to just pick on.
Them breckenridge is a little better. Though ACTUALLY i think the.
Service the service In breckenridge is good the, service And aspens.

Speaker 6 (01:50:35):
Sucks the service like In veil. Sucks And i'm talking just.

Speaker 7 (01:50:38):
Anywhere but but for some, Reason Winter, park AND i
Hope i'm not offending, you seems to be worse than.
Most you go into a, brewery you go into, anywhere
they seem to any of, them they seem.

Speaker 8 (01:50:51):
To have a ship on because They Winter park lives
off of the. TOURISM i, mean that's that's. What but
they don't like. Tourists isn't that so backwards? Too and
it's like it's hard to go to any like the
bars or anything around there because all the locals they
don't want to see any of the. Tourists they don't want.

Speaker 6 (01:51:08):
Them and that's the that's the only reason the entire town.

Speaker 7 (01:51:12):
Exists, YEAH i, mean you, know maybe not maybe not
going back to the gold rush, days but pretty. MUCH i,
mean the only reason Winter parks around is because of.

Speaker 8 (01:51:22):
Tourists, now it supports the whole town. Too so the
wild part about it is that you, know it's it's
hard to keep a job sometimes up there just because
of the you, know the seasonal, events the skiing and
everything like, that but they don't want the people.

Speaker 7 (01:51:34):
Coming you're an avid, snowboarder, right skowmobiling. Everywhere but let's
just talk. Different so you've been to all of. Them
you probably have the summit pass or. Whatever what where
would you say is the worst customer? Service like you
take something really high Like. Aspen do you Find aspen
in a restaurant? Scale i'm not talking to, SKIING i
mean the customer service at, restaurants, bars. Whatever do you

(01:51:58):
find Winter park worse than? Those or have you seen worse? Ones?

Speaker 8 (01:52:01):
YEAH i think Winter park is probably up there Because,
aspen like they they're a lot more uh courteous BECAUSE
i know people have. Money, yeah so they treat you
every they treat everybody a little, differently whereas like Winter
park it's not quite as small as Like, loveland But
loveland doesn't have like a big population, there you, know
And steamboat and all those other towns are pretty uh you,

(01:52:23):
know posh or Winter park is quickly getting, there but
it's still very tight.

Speaker 1 (01:52:26):
Knit let me.

Speaker 7 (01:52:27):
Take, dominic real, quick. Dominic it says you got a
problem with the. Hospital what's going?

Speaker 6 (01:52:33):
On real?

Speaker 7 (01:52:33):
Quick don? Dominic and THEN i gotta take a quick.
Break BUT i Promise i'll come right back to. You
but in a, nutshell what's going?

Speaker 12 (01:52:39):
ON i fell? DOWN i hurt myself and the next
THING i, KNEW i was in uh in?

Speaker 6 (01:52:49):
Custody in custody you mean like police.

Speaker 12 (01:52:53):
Custody, yeah something like.

Speaker 6 (01:52:55):
That where did you wake?

Speaker 13 (01:52:57):
Up? Like hold on a?

Speaker 12 (01:52:59):
Second hospital is?

Speaker 7 (01:53:00):
This he's asking them what hospital is In you don't
even know where you're. At so when you say, custody
you mean you're in a. Hospital?

Speaker 12 (01:53:10):
Yeah what?

Speaker 6 (01:53:12):
Hospital?

Speaker 7 (01:53:12):
DOMINIC i, Mean i'm, like DO i got to Send
DEPUTY d down there to rescue? YOU i, mean hold
on a, second, MAN i got to get some context to.

Speaker 10 (01:53:20):
This go with a sure Thing Denver's best Roofer excel
roofing dot. Com you don't pay a cent until you're.
Content time for an insurance check up, free no. Obligation in,
comparison Call compass insurance paying too much your coverage at

(01:53:42):
dozens of insurance companies find out now THREE o three
seven to seven to.

Speaker 9 (01:53:46):
One.

Speaker 10 (01:53:46):
Help you'll think you're his only customer when you Choose
frank durand the real estate man Dot com to list
your home With Remax. Alliance three oh three nine two
zero sixteen twenty.

Speaker 7 (01:53:56):
Two all, right three oh three seven one THREE a
two five. Five i'm gonna get right back to. Dominic
i'm trying to figure out what's going on, Here, hey, Dominic,
really what's going?

Speaker 6 (01:54:10):
On you woke?

Speaker 7 (01:54:11):
Up you're in a.

Speaker 6 (01:54:11):
Hospital what's? Happening?

Speaker 12 (01:54:12):
Man all, right so slow down and let me. Finish go,
Ahead i'm at The What i'm reading here Is julia
J u L I A TEMPLE T E M P
L E Elf Care. Center, okay seven to two oh oh? Six?

Speaker 8 (01:54:40):
Fuck, okay all?

Speaker 6 (01:54:43):
Right and why are you?

Speaker 7 (01:54:44):
THERE i don't.

Speaker 12 (01:54:49):
KNOW i fell AND i don't have the.

Speaker 6 (01:54:52):
Memory, okay how long have you been?

Speaker 7 (01:54:54):
There do you know?

Speaker 12 (01:54:55):
That approximately ten to fifteen?

Speaker 7 (01:54:59):
Days do you remember? Falling, no you don't remember. Falling
what's the last thing you recall outside of the hospital
or outside of the healthcare?

Speaker 12 (01:55:13):
Center Was?

Speaker 6 (01:55:20):
NO i mean were you at home or where were?

Speaker 12 (01:55:22):
YOU i think at?

Speaker 6 (01:55:27):
Home, okay so basically where you're?

Speaker 7 (01:55:30):
AT i mean it's kind of a they help people
with rehab And i'm not talking about, drugs and it's
kind of a nursing home. TOO i bet when you,
fell you injured yourself enough to where whoever makes that,
decision and if there's, nobody maybe even the state made
the decision that you need to go somewhere for either

(01:55:51):
rehab or for assistance in.

Speaker 6 (01:55:54):
Living?

Speaker 7 (01:55:57):
Okay CAN i CAN i possibly talk to whomever you're
discussing things with their behind the?

Speaker 6 (01:56:05):
SCENE i don't know if it's a nurse or who it.

Speaker 12 (01:56:07):
Is, WELL i don't know if their nurses are either
they were.

Speaker 7 (01:56:12):
Illegal well that really doesn't, Matter but CAN i CAN
i talk to someone?

Speaker 6 (01:56:17):
There will they talk to me real?

Speaker 13 (01:56:18):
Quick?

Speaker 12 (01:56:19):
Yeah you, know, yes it does matter because you can't
convey to.

Speaker 6 (01:56:24):
That, well let me try.

Speaker 12 (01:56:26):
Though all, Right well there's one that just went.

Speaker 6 (01:56:30):
By, YEAH i would really like to do.

Speaker 7 (01:56:33):
THAT i don't think you're in any eminent. DANGER i
think you're very. Confused there's no doubt i'd be confused to. Dominic,
HEY i recognize your. VOICE i think from years. Ago
did you used to make sausage and? Peppers?

Speaker 6 (01:56:45):
Seriously, yep all the?

Speaker 7 (01:56:47):
Time, yeah you you were a frequent caller back in the.
DAY i just have not heard from you for a long, Time.

Speaker 12 (01:56:56):
Paul tom heard from me about about they sweep it?

Speaker 7 (01:57:01):
Up COULD i want to do something? HERE i want
you to Give. Kelly do you know your cell phone?
NUMBER i know you're calling from your cell. PHONE i
don't want you to give the number, out but do
you know your cell phone?

Speaker 8 (01:57:13):
Number?

Speaker 7 (01:57:14):
Yeah, OKAY i want you to give it To. Kelly
i'm gonna Have tom reach out to, you probably after the.

Speaker 6 (01:57:19):
Show, okay they're going to take me.

Speaker 12 (01:57:23):
Away they said they're gonna put me in.

Speaker 7 (01:57:27):
Therapy, okay therapy for? What does your leg? Hurt does
your arm? Hurt your?

Speaker 6 (01:57:33):
Shoulder your? Hip what?

Speaker 12 (01:57:34):
Hurts all my bones?

Speaker 7 (01:57:37):
Hurt oh my, goodness that must have been a heck
of a. Fall did they tell? You has anybody told
you like where they found? You what condition you were?

Speaker 13 (01:57:45):
In?

Speaker 4 (01:57:47):
No?

Speaker 7 (01:57:49):
Man can you? Walk?

Speaker 12 (01:57:52):
NO i?

Speaker 1 (01:57:53):
Think don't you?

Speaker 7 (01:57:54):
THINK i understand you're, Confused but don't you think it's
good they're actually trying to work out and rehab.

Speaker 19 (01:58:00):
You.

Speaker 12 (01:58:07):
Domini why CAN'T I why CAN'T i get any? Information?

Speaker 7 (01:58:11):
WELL i don't, know but here's here's What i'm going to.
DO i would, like, well here's what we're gonna. Do
we're gonna get your phone, number of, course But i'm
also going to Have Deputy.

Speaker 6 (01:58:22):
Doc, uh he's a retired.

Speaker 7 (01:58:24):
Doctor i'm gonna have him call over To Julia Temple
Healthcare center and try to get some.

Speaker 6 (01:58:29):
Information is that okay with?

Speaker 12 (01:58:31):
You that's fine with?

Speaker 7 (01:58:33):
Me all, right hold on a second, dominic AND i
do appreciate you. Calling we want to get you some. Help.
Kelly make sure we get a cell phone. NUMBER i
want to get everything To doc And. Tom whatever you
send to, one send to the. Other and let's make
sure someone calls over To Julia temple and let's just
find out what's going.

Speaker 6 (01:58:51):
ON i don't think there's anything nefarious.

Speaker 7 (01:58:53):
WHATSOEVER i think what's happening is he's very, confused and
he's you, know he's probably scared and a freight. Rate
now just like i'd be go, Ahead.

Speaker 2 (01:59:01):
Hey, mark one of our YouTube says That Julia temple
is a skilled nursing.

Speaker 11 (01:59:05):
Center, yeah it's just so not like a hospital.

Speaker 6 (01:59:08):
Hospital, yeah it looks like basically what it looks like is.

Speaker 8 (01:59:11):
It looks like memory.

Speaker 7 (01:59:12):
Care, yeah they do memory. Care they do long. Term
they do a lot of, stuff And, Uh, DOMINIC i
know you can still hear. Me you know a lot
of good conversations over the YEAR i listened to with
you And.

Speaker 6 (01:59:25):
Tom So i'm gonna have time to reach out to.

Speaker 7 (01:59:28):
You get that cell phone charge, though and then if
you need anything in, there maybe we can flip the
tables and make you some sausage and. Peppers but give
everything To.

Speaker 10 (01:59:37):
Kelly go with a sure Thing Denver's best Roofer Excel
roofing dot. Com you don't pay a cent until you're.
Content time for an insurance check up, free no. Obligation in,
comparison Call Compass insurance paying too much your coverage at

(01:59:59):
dozens of insurance companies find out now three all three
seven to seven to one. Help you'll think you're his
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man dot com to list your home With Remax alliance
three all three nine two zero sixteen twenty Two all.

Speaker 6 (02:00:15):
Right three oh three seven one three eight two five.

Speaker 7 (02:00:18):
Five by the, way we're Uh suzanne's text And, Tom
we're gonna reach. OUT i think, everything LIKE i, said
it's fine With, dominic BUT i do, think uh a good.
Conversation of, course off air is probably there and we're
gonna make sure everything is. Cool But i'm pretty sure it.
Is you, know we were talking about different things In
colorado and our. YouTubers holy, moly DID i forget a

(02:00:39):
lot of. STUFF i, mean it's, incredible you, know let's
not we were talking about To kildozer In. Granby But
i'm going to give you a few things we forgot
THAT i absolutely can't. Believe the whole premise was how
many crazy things and horrible things both have happened In. Colorado,
well let's not Forget John Bena. Ramsey my, god that's world.

(02:01:01):
RENOWNED i, mean that is one of the strangest cases.
Ever we still have no idea if someone broke into the,
house if the, brother if to, parents if the, mother
if the, uncle if the, neighbor if. Anybody we have
no idea what. HAPPENED i truly don't think it's a.
FATHER i truly. Don't i've seen him too. MUCH i you,
KNOW i just don't think it. Is it's just kind

(02:01:21):
of a gut. Feeling but there's a lot of people
out there that thought the family was. Involved there was
people that thought they covered up for the sun doing.
IT i find that an awful odd thing for somehow, accidentally,
yeah accidentally kill your.

Speaker 6 (02:01:35):
Sister it seems, impossible but who. Knows, yeah it's.

Speaker 7 (02:01:38):
Weird and then we talked About. Columbine but let's not
forget The aurora movie. Shooting that was. Unbelievable that was
like the most horrific thing. Ever that guy booby trapped his,
apartment remember, that so the police would blow. Up my
goodyear up On peoria In montbello was on that same.
Road he was right down. There they had that blocked

(02:01:59):
off for. DAYS i, mean not only did he try
to kill all the law enforcement that was going to show,
up but he killed how many? People it was a
lot of people in that, theater no chance of getting.
Away and Then CLUB q And Colorado. Springs that was.
UNBELIEVABLE i think what was? That thirteen fourteen? PEOPLE a

(02:02:19):
lot of people.

Speaker 1 (02:02:22):
Ted.

Speaker 6 (02:02:22):
Haggard anybody remember that?

Speaker 11 (02:02:24):
One no one died, There, no.

Speaker 6 (02:02:27):
No one died.

Speaker 7 (02:02:27):
There but this guy was an evangelistic preacher down at
what church was? AT i don't want to say it.
WRONG i don't, remember So i'm not going to say
the name of the. Church but it was a megachurch
In Colorado, springs big, megachurch and he would get up
there Every sunday and other days and talk about how
horrible gay people. Were an, author you name. It the

(02:02:48):
vile crap came out of his. Mouth Then i'll never
Forget Peter boyles actually interviewed this guy after it all came,
out but he would actually have he Was i'll cut
right to the. Chase Ted haggart was gay and he
was also a meth, head and he would have gay

(02:03:08):
messuses come over with meth and you, know they would
do their. Thing but then the very next, day of,
course if dad happened on A, saturday he's up bitching
about gay. People it's really. Incredible the hypocrisy is. Unbelievable
But Peter boyles had in and pretty broke pretty. MUCH
i think broke the story back in the day.

Speaker 12 (02:03:28):
The.

Speaker 7 (02:03:28):
Messuse he had the messuse in. Studio in, fact probably
this studio right. Here IF i had the GAS i
don't remember what year it, happened BUT i guess it was,
here could have been at thirteenth In, lawrence BUT i
think it was here and had this guy in and sure,
enough he had, recordings he had, everything.

Speaker 6 (02:03:43):
He had the, Goods and how do you do?

Speaker 7 (02:03:46):
That how do you get up not one or two,
parishioners how do you get up in front of thousands
upon thousands of people Live not to mention all the
people that would listen on their you, KNOW i don't
even know what you call it nowadays or cable channel
or whatever it, was and have such different things to.
Say it's amazing to.

Speaker 6 (02:04:08):
Me and then you mentioned, yeah uh, uh the one
with the.

Speaker 1 (02:04:13):
Mint, oh there was a really great heist story at
The Denver. Mint so one year they did a gold
audit because every year they found that they're missing a
tiny little bit of. Gold and it went on for
about thirty, years and they did this huge gold. Audit
they compared the numbers of all the gold that they

(02:04:34):
received to all the weight of all the gold coins
they shipped, out and it turned out to be about
a thirty million dollar. Gap oh my. God and so
they started the. Investigation they want the gold, back and
they concentrated on long term employees who've been working at the, mint.

Speaker 7 (02:04:51):
Which makes the most.

Speaker 1 (02:04:51):
Sense you're, right because it's like a literally like a
thirty year period of losses talk about. Patients, yeah and
so what they found is one guy over there happened
to have a wooden, leg like from the old. Days, Literally,
yeah so this is all true. STORY i. Tried there
was one TIME i tried to find the gold In Capitol.

Speaker 6 (02:05:13):
Hill how was he hiding the hiding it in his wooden?

Speaker 1 (02:05:16):
Leg there was a secret compartment in his wooden.

Speaker 6 (02:05:19):
Leg and he was taken a little bit of a,
time just a.

Speaker 1 (02:05:21):
Few, grains just a little, bit you, know over thirty. Years,
yeah and so it all added up to a huge
amount of. Gold get. Them they arrested. Him he, confessed
but he wouldn't tell them where their gold. Is so
it's still, there and it's somewhere In Capitol. Hill he
lived In.

Speaker 6 (02:05:39):
Capitol it's not some kind of unsolved.

Speaker 1 (02:05:42):
Mystery, oh it's an unsolved.

Speaker 6 (02:05:44):
MYSTERY i, MEAN i guess it's, true, though is What i'm.
Asking it's.

Speaker 1 (02:05:47):
Not it's not, allure it's it's it's not urban myth. Territory,
right that's.

Speaker 6 (02:05:53):
CRAZY i never heard of.

Speaker 1 (02:05:54):
That but the mint never. Recovered the guy went to
the grave with a. Secret they never found the. Gold
so one, night WHEN i was in, college we were
renting a house On Capitol. Hill and after a little
bit of pizza and, beer maybe a, lot.

Speaker 6 (02:06:09):
Maybe a lot of, beer a, pizza two little.

Speaker 1 (02:06:12):
Brain cells, left and my friends AND i, thought what
if you lived in this house and the house had
a dirt. Basement it was like an eighteen eighties. Digging
we dug up that. BASEMENT i think you had more
than beer that.

Speaker 7 (02:06:25):
Night you wouldn't.

Speaker 6 (02:06:26):
Believe he looked like coal.

Speaker 1 (02:06:28):
Miners IT'S i you can find the.

Speaker 6 (02:06:32):
GOLD i assume you didn't because you're sitting.

Speaker 1 (02:06:35):
Here so, yeah neither did the. Government so somewhere In Capitol,
hill there's about thirty million dollars a.

Speaker 7 (02:06:40):
Week into In Capitol. Hill well that's where he. LIVED
i researched this guy and Then dragon you brought up.
One you got The chucky, cheese chuck e. Cheese another
unbelievable murderer in. HERE i forget how many people Did
nathan dunlop four or five something like.

Speaker 6 (02:06:58):
That, yeah it was It polish cut him looser was
At hickenlooper And.

Speaker 14 (02:07:02):
Looper.

Speaker 7 (02:07:02):
Yeah so he was facing the death penalty for killing babies, Basically.

Speaker 6 (02:07:07):
Yeah and he, said now we're not gonna fry.

Speaker 7 (02:07:09):
Him he would you.

Speaker 1 (02:07:12):
Notice the difference between my stories and yours and, Dragons
yours are really dark and.

Speaker 8 (02:07:17):
Black, well there's too many murders In. Colorado it's crazy
about the McCormick, murders which.

Speaker 7 (02:07:24):
Was, McCormick and then there's more.

Speaker 12 (02:07:27):
So over seventy bodies were found buried on the McCormick's
farm And Carson.

Speaker 6 (02:07:33):
COUNTY i THINK i remember that years and years.

Speaker 17 (02:07:35):
Ago, yes it was in the, eighties and it was
seven farm.

Speaker 6 (02:07:40):
Hands they were they just got rid of their farm.

Speaker 7 (02:07:43):
Hands, Yes now did they die by natural causes and
bury him?

Speaker 1 (02:07:48):
There or this was a?

Speaker 7 (02:07:49):
Murder how about the guy up north that took his
wife and put his wife into the oil?

Speaker 6 (02:07:59):
Drums what was his? Name what is With?

Speaker 7 (02:08:03):
Colorado why do any of us? Live Inege it got
way back because the.

Speaker 1 (02:08:08):
One THAT i remember, Crazy what was?

Speaker 8 (02:08:10):
Yours it's you heard of The colorado, cannibal.

Speaker 6 (02:08:14):
The cannibal Of.

Speaker 8 (02:08:15):
Colorado, no It's Alfred, Packard.

Speaker 1 (02:08:18):
Oh Alford. Packard he but he didn't eat the people
In Calord he's From. Colorado. Right in, fact cu has
a cafeteria named after.

Speaker 6 (02:08:26):
Him what was it? Fake what was?

Speaker 1 (02:08:28):
It, no it's for, Real.

Speaker 7 (02:08:29):
Well why would Somebody it's like naming a cafeteria off
Of Ted.

Speaker 1 (02:08:32):
Bundy no he uh? Do are you familiar with the
term The Donner? Party of? Course so he was the
cannibal that ate the people On Donner pass when they got.

Speaker 6 (02:08:43):
Wrong with that. Though those guys were. Hungry, YEAH i
mean they were going to, die did, you?

Speaker 1 (02:08:48):
Guys? Team what about The Father's day massacre back in
what is it ninety or ninety?

Speaker 14 (02:08:53):
One?

Speaker 1 (02:08:55):
Yeah The united? Bankrift five, people five people got.

Speaker 6 (02:08:58):
MURDERED i got a his, Break But, kelly do me a.
Favorite Call Frank. DURAN i want to get my house
up for. SALE i need to get out of.

Speaker 10 (02:09:05):
Here go with a sure Thing denver's best Roofer Excel
roofing dot.

Speaker 17 (02:09:10):
Com you don't pay a cent until you're.

Speaker 10 (02:09:12):
Content time for an insurance check up, free no obligation
comparison Call Compass insurance paying too much your coverage at
dozens of insurance companies find out now three oh three
seven to seven to one. Help you'll think you're his
only customer when you Choose frank durand the real Estate
man dot com to list your home With Remax alliance

(02:09:33):
three oh three nine two zero sixteen twenty, two.

Speaker 7 (02:09:42):
All, right three oh three seven one three eight two
five five three oh Three martino by the, way programming.
Note tomorrow we're gonna Have Kevin cock and of Course
Jeff Fix.

Speaker 2 (02:09:51):
Susan that's, right and Then Jesse Jesse schillinger With honest
At Your auto down in the, spring.

Speaker 6 (02:09:58):
And Steve Steve moss the beer. Guy, yeah so rock
And roll Dot.

Speaker 7 (02:10:04):
Beer he's got a few more tickets for the event
coming up really, quick and we're gonna make him give
a screaming. DEAL i think he's only got twenty tickets,
left so he'll be in once a. Year he has a,
deal so we try to help him promote. It and
the reason we do just so people know out. There you,
know first of, All susanna AND i like breweries and
especially local, ones and that's what he. Is but what's

(02:10:25):
really cool About steve where he really makes his money our.
Jingles he did the tree, jeez, NOW i can't even
think of, it The Tree farm. One he's done a
lot of. Them you hear on radio AND, tv but
he does our. Intro so he every intro THAT i
think we've ever. Had he's the one that puts it.
Together it's really. Cool but, uh.

Speaker 6 (02:10:45):
Three oh Three, martino don't forget. That we're gonna have
a great time.

Speaker 7 (02:10:48):
Tomorrow and THEN i do want to talk To Henry
brett's real quick AND i want to talk about this
specially again because it's. Unbelievable i've had four emails on.
It but, yes ninety nine. DOLLARS i think we might
have confuse some. People generally, speaking a one story house
for gutter cleaning Through excel is two ninety nine and
a two story is three ninety. Nine what they're doing

(02:11:10):
for Troubleshooter martino listeners right, now you got to mention it,
though you got to, say, hey even if you call,
tomorrow it doesn't. Matter but it's for residential homes. Only
they'll come out and clean your, gutters and they do
a great. Job they do all the, downspouts they do.
Everything they're out cleaning our gutters twice a year every
year for the past five. Years and of course you

(02:11:31):
guys did our. Roof and it's way cheaper than buying
one of those gutter helmets or any of those kind of.
Products there's no doubt about. That plus it really. Works
they do a great. Job it's the best ninety nine
bucks you've ever. Spent and if you're wondering if you
had hell damage this year at, all because maybe your
neighbor's got a new, roof they'll look for that too
if you. Want and if you have any kind of,
issues they'll look for that whether guys are up. There

(02:11:53):
but you guys send out a true, crew, Right, Yeah.

Speaker 8 (02:11:56):
So for all of our gutter, cleanings we'll send out
a crew of gus eyes to go up there and
clean out all the, gutters down, spouts everything up on that.
Roof Uh and, yeah it's ninety nine.

Speaker 7 (02:12:06):
Bucks so it.

Speaker 6 (02:12:07):
Takes two to three on our, house it's usually over three.

Speaker 8 (02:12:10):
Hours, yeah, well, yeah that would be a bigger. PROJECT
a lot of these are a little, smaller but we
have gotten houses that, are you, know, giant some that are.
Small and for for all The martino, listeners if you
call into our, office ninety nine, bucks yeah and just
mention The martino, special we'll come out and clean your
residential gutters for ninety nine.

Speaker 7 (02:12:31):
Bucks you're you're not going to get a better. DEAL
i promise. People ninety nine. DOLLARS i don't. CARE i
don't you couldn't hire a neighborhood. Kidd and of course
all these guys are fully insured and everything. Else excel.
Roofing if you listen to the Show jay And, henry
we've been talking about these guys for, GOD i don't
even know twenty five.

Speaker 8 (02:12:50):
Years give us a car over the numbers three oh
three seven six one six four zero zero and we'll
get your scheduled and we'll get all your gutters cleaned.

Speaker 6 (02:12:57):
Out, yeah three oh three seven six sixty four.

Speaker 7 (02:13:00):
Hundred give them a. Call take advantage of. This it's
the perfect time of year, two especially after all the.
RAIN i don't know about other, people but it rained
at our house in Frank down for almost twenty four
hours and it brought down a lot of stuff from the.
Trees it was. CRAZY i mean it's been going. Nuts
and you guys can check for leaks and stuff, too,
RIGHT i mean there's no problem.

Speaker 8 (02:13:20):
There, yeah absolutely. SO a lot of roofing companies don't
have a repair, department but we have a full ON
w two repair, department so we can go and take
care of faciaboard.

Speaker 6 (02:13:29):
Three hundred and sixty five days a year.

Speaker 8 (02:13:31):
Too, yeah emergency. SERVICE i mean we're we're not just
chasing full roof. Replacements if there's any minor issues on a,
roof broken, tiles, battens, facia missing, shingles, anything, anything we
can come out there and give, you guys an honest
bid that is you, know, fair and we will take
care of it and.

Speaker 7 (02:13:50):
Warranty but you're crazy not to take the gutter. Thing
i'm going to hit you up for a refund of
my overpayment for the past five, Years so ninety nine.
Bucks listen in THREE o three seven six one sixty
four hundred three oh three seven sixty one sixty four
Hundred excel roof and get that call, in get it scheduled,
now and that's about. It we're going to be back

(02:14:11):
here tomorrow kicking, butt taking. Names my Name's Mark major
and this is The Troubleshooter.

Speaker 1 (02:14:17):
Network