The Troubleshooter 7-28-25

Episode Transcript

Speaker 1 (00:00):
Yea ripped news you needed by so you don't have the.

Speaker 2 (00:12):
Come run in just as aass.

Speaker 1 (00:14):
As we can shoot is gonna help come.

Speaker 3 (00:19):
Man Dix is the Troubleshooter Show now, Tom Martine.

Speaker 4 (00:24):
Yeah, Tom Martino here solving problems, answering questions, taking complaints.
You know, we've been doing this for many, many years,
and during many of those years, Mark Majors with me,
of course, and we have all of our experts as

(00:46):
well that we use on the show each and every day,
and we have different experts from different walks of life.
Today we're talking to Genesis Total Exteriors about home improvements
in general, maybe some specific when it comes to storm damage,
because we also have Matt Stanford with us from Paragon Services.
He's a public adjuster and for those who don't understand

(01:09):
what a public adjuster does, they work for you against
your insurance company if they have to be against him,
and they try to coordinate your claim to get the
most for your claim because insurance companies and their adjusters,
by the way, their adjusters have one function in mind,

(01:32):
and that is to reduce the amount of money you
get in your claim. Now I understand they say, oh no, no, no,
we're adjusters. But as I've said before, you probably have
never heard of an adjuster raising a claim. They're there
to pound you down. So anyway, that's what adjusters do.
And then public adjusters work for the public public, And

(01:58):
we'll talk to Matt about that coming up, and then
we'll talk to you and your calls which get priority,
like Jeff for example. Now, Jeff, welcome to the Tom
Martino Show three to three. Martino. You can call twenty
four to seven for help, information referrals. What's going on,
Jeff Man? This sounds pretty damn serious. What's happening, sir?

Speaker 5 (02:22):
So getting it? What started off?

Speaker 6 (02:25):
Was I filed for divorce after twenty five years?

Speaker 4 (02:29):
Oh my goodness, after twenty five years? Okay? And you
are the one that filed, yes, okay? And when did
you file?

Speaker 6 (02:43):
June twenty fifth, two days after our twentieth wedding anniversary.

Speaker 4 (02:47):
Wow? May I ask what happened? Did you guys just
drift apart?

Speaker 7 (02:55):
So?

Speaker 6 (02:55):
I never did. Unfortunately, myos I found out recently has
extramertal affairs, and not just once or twice, it was
a year long thing.

Speaker 4 (03:10):
Jeff. I'm just interested as something just out of curiosity
was this, Did it start online? Because I'm told a
lot of these things start online with old flames. I'm
just curious. We don't have to get into it, but
did it start online?

Speaker 6 (03:27):
I can give you a little quick history on that.
Yet it starts online? No, I never knew about it
because I was never allowed to have fakebook or social
media anything like that. And I wasn't allowed to play
in my phone either.

Speaker 4 (03:42):
You weren't allowed to.

Speaker 6 (03:44):
No. If I was home and if I had my
phone out and I went to play a game or something,
I'd never hear the end of it.

Speaker 4 (03:49):
Okay, so keep going.

Speaker 6 (03:52):
But so I filed for divorce on the twenty fifth,
and I've gotten to counseling right away. And it took
three weeks in counseling and me just writing down everything
in notebooks. And I took it to my counselor and
he said, you know.

Speaker 4 (04:10):
You need to talking now. When you say counseling, was
this couple's counseling or was this individual counseling on my own?

Speaker 6 (04:17):
On my own?

Speaker 4 (04:17):
Okay, go ahead, it's so nervous right now, like, oh
it's okay, it's okay, man. So so you went to counseling,
which is a good idea. What happened then my third visit.

Speaker 6 (04:31):
I brought in one of my notebooks and he read
the first page and he's like, you need to go
talk to a victim's advocate. And I called the victim's
advocate and they're like, yeah, come in and talk to us.
And I was like, well, where are you guys at now?

Speaker 4 (04:44):
What did he What did he mean by a victim advocate?
Did he feel you were being abused?

Speaker 5 (04:49):
Yes?

Speaker 4 (04:51):
Really? And in what way?

Speaker 5 (04:54):
Mentally?

Speaker 6 (04:55):
It's actually everything you name it.

Speaker 5 (04:58):
It was done.

Speaker 4 (04:58):
So you're white, you're saying your wife was abusive? Yes, okay?
And what happened then.

Speaker 6 (05:13):
Well, it took me like three hours to even get
into the police station because my kids are older, you know,
and they told me if I do anything against their
mom that I won't be able to see my grandson
no more.

Speaker 4 (05:25):
God, that's terrible.

Speaker 6 (05:27):
So I was talking to the victim's advocate and they
were like, yeah, we need to go talk to her
and I was like, no, please, don't like you guys,
don't her.

Speaker 4 (05:36):
Did you ever file did you ever file a police report? No?

Speaker 6 (05:40):
Because for twenty years I was told I was the abuser.
So yeah, every couple of weeks, I would be degraded
to the point where I would start saying sorry for
anything that seeded to me.

Speaker 4 (05:55):
Yeah, yeah, you know. The cycle, the cycle of abuse
is a weird one. Many times the abuser makes the
victim feel they're at fault and that they started the
whole thing and that they're the ones doing the abusing,
and then it gets but not knowing both sides, I'm

(06:16):
taking you at your word because I figure, why would
you bother calling if you're gonna lie? Right? So, so
where are we now? What are you calling about today?

Speaker 6 (06:25):
Well, I did file domestic charges that day, and so you.

Speaker 4 (06:31):
Said you didn't go to the police. So you did
go to the.

Speaker 6 (06:33):
Police, Yeah, the victims advocates at the police station. Oh okay,
and so whenever, that's why I got freaked out and
why I wasn't going in for a few days because
I knew.

Speaker 4 (06:45):
Look, and what were the charges you filed?

Speaker 5 (06:48):
Domestic?

Speaker 4 (06:50):
Okay? And so what happened then? Did they arrest her?

Speaker 5 (06:54):
Nope?

Speaker 4 (06:56):
What's interesting is, well, here's what's interesting. If a female
files domestic violence, the man is arrested, no matter what,
no questions, asked. If a man file files domestic abuse,
the woman is not arrested, they investigate. Is that what
they did.

Speaker 6 (07:15):
Nope, they went and talked to her and then filed
charges against me. And I haven't heard nothing since three
weeks ago today.

Speaker 4 (07:24):
So police went to talk to her. Yep, God almighty,
and then you got charges. What were you? So she
filed charges against you?

Speaker 3 (07:35):
Yeah?

Speaker 4 (07:38):
And what were and so do you both still have
charges pending against each other or were the others dropped?

Speaker 6 (07:46):
No, both still against each other. But three weeks ago
today is when I also filed for a restraining order
against her, and I was given the house and the
kids and everything.

Speaker 4 (08:00):
And okay, so hold on, how did you manage that?
Did you do that without an attorney or did you
do that with an attorney? Nope.

Speaker 6 (08:09):
So the day she left, she left me forty dollars
in quarters and completely empeat out the refrigerator, the pantry
of her Yeah.

Speaker 4 (08:16):
But what I'm asking you is you got a restraining
order on your own?

Speaker 6 (08:20):
Yep, That's what I'm saying. I haven't had any money
since the day she left, so I've had to do
everything on my own.

Speaker 4 (08:29):
Wait, let me ask you something here. Who makes more
money her or you?

Speaker 6 (08:35):
She got twenty five thousand dollars raises the day she
told me to get out.

Speaker 4 (08:42):
Okay, So when you say you got the house, what
does that mean? You got the house? You got to
stay in the house.

Speaker 5 (08:51):
Yep, yep.

Speaker 6 (08:52):
So for twenty years, whenever we'd get into a fight
and she'd hit me or whatever, I would leave and
have to sleep in my truck for sometimes a week.

Speaker 4 (09:00):
Let me ask you something, Jeff, Let me ask you something.
What is your gut feeling. Is the system favoring you
or favoring her?

Speaker 5 (09:10):
Favoring her?

Speaker 4 (09:11):
But you got the house and the kids. You got
to stay in the house. She had to leave, right yep.

Speaker 6 (09:18):
And this is the first time this has happened in
twenty years.

Speaker 4 (09:21):
Well, then I would say that that's favoring you. Where
is she staying right now?

Speaker 6 (09:28):
She went and stayed with my oldest son, even though
she has family five miles away.

Speaker 4 (09:33):
Well, it doesn't matter where she stays. She can go
where she wants. Hold on, I'm Tom Martine. I need
to know where this is going. What kind of help
we can get you? Three oh three seven, one three
eight two five five Go with a sure thing Denver's
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(09:54):
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You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your

(10:15):
home with Remax Alliance. Three oh three nine two zero
sixteen twenty two. Hey, let's talk to Jeff. I'm Tom
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(10:36):
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I have him in my house. Now listen, Jeff, So
where do we stand today? Basically we got the story,
but we don't know why you're calling. So let's get
right to that. So, after twenty five years of marriage,
you filed for divorce. Your wife was having an a
fair You went to counseling counselor recommended victims advocate because

(10:56):
you were being abused, you filed domestic charges. The police
talk to her, she filed against you. You have charges
against each other, you have a restraining order. You're in
the house with the kids. She had to leave. What
do you need now?

Speaker 5 (11:09):
Okay?

Speaker 6 (11:09):
So whenever I went to court for the two weeks
after the restraining order, I was supposed to have a
victim's advocate there because I haven't you know, the victims
shouldn't have to see the abuse.

Speaker 4 (11:21):
And by the way, for those listening, let me explain this.
The reason you go to court after is because you
have to uh, you have to make it from temporary
to permanent. And you were supposed to have a victim
advocate and they didn't show, right. So what happened then?

Speaker 6 (11:40):
So whenever I went into the courtroom, it was already
almost an hour after I was told to wait for
the victim's advocate, you know, and the sinners.

Speaker 5 (11:47):
I walked in.

Speaker 6 (11:49):
The judge right away, you need to we'll call you
in a second, okay, and we get up there. So
the court went, yeah.

Speaker 4 (11:56):
But just get to the end. What finally happened? Did
they did they remove the restraining order.

Speaker 6 (12:03):
No, they they made it permanently.

Speaker 4 (12:06):
Okay, so you won. So what are you calling about?

Speaker 8 (12:09):
Bro?

Speaker 4 (12:09):
What are you calling about?

Speaker 6 (12:11):
Because the whole victims Advocate thing and everything, I don't
have the help that I was supposed to have. Every
time I called the victims advocate, they wouldn't answer. You know,
this started, you know.

Speaker 4 (12:22):
Unfortunately, you know what I think, Jeff. Unfortunately they don't
take domestic violence charges seriously. When a man charges him,
you know, it's too bad. So so I don't know
what you can do, though. I don't think you can
you can do anything about it. Are you saying they're
not giving you the service you need?

Speaker 5 (12:40):
Correct?

Speaker 1 (12:43):
All right?

Speaker 6 (12:44):
I think well, the police officer that filed the charges
for me has even returned a phone call to me,
except for to tell me that she filed charges.

Speaker 4 (12:51):
All right. Since Deputy Chopper is a retired cop, I'm
gonna give this to him. I know he's listening. I
want him to call and just find out what's going on,
and maybe we can light of fire. So hold on, Chopper,
get to the bottom of that and just find out
what are they doing for this guy. Maybe just our
call will do enough. Let's go to uh uh, Jim, Jim,

(13:13):
what's going on with traffic tickets? Hello, Jim, I'm Tom
Martine with Mark Major. What's going on?

Speaker 2 (13:18):
Well?

Speaker 9 (13:20):
I know your I know your stance on on on
traffic cameras and everything.

Speaker 4 (13:26):
But do their accusation. My stand is their accusations and
they have to be made into an official conviction before
they can do anything. But they can do that pretty
easily nowadays, if they serve you and you don't show up. So,
what's going on with your traffic ticket?

Speaker 9 (13:43):
Well, it's not really a traffic ticket. That is that
Colorado Transportation Investment Office?

Speaker 4 (13:49):
Is it the Oh it's the one with the lane change?

Speaker 5 (13:52):
Correct?

Speaker 2 (13:53):
Correct?

Speaker 4 (13:55):
Yeah?

Speaker 10 (13:57):
So I read?

Speaker 4 (13:58):
Okay, So what's going on?

Speaker 2 (14:00):
I did?

Speaker 9 (14:01):
I didn't know nothing. I really didn't know nothing about
this whole thing, and I don't. I'm not one of
these people that go in and out on those things,
not at all. It's kind of a lossit.

Speaker 4 (14:10):
Well, if they have a picture, here, here's how they
do it. Okay, here's how they do it. Oh, I
know how they simply Yeah, they simply have a picture
of you in and out. And if they do, then
you're in or you're out. I mean, there's no really
debating it. If they have a photo, you're saying you
didn't do it.

Speaker 11 (14:27):
Though, no, I'm not.

Speaker 5 (14:28):
Saying I didn't do it.

Speaker 9 (14:29):
What I'm what I'm getting. What I'm getting at is
is but the time of day that I took, which
was on a Saturday and was coming back from a
ten day vacation, we were nearly at the very very
end of that thing.

Speaker 10 (14:45):
Uh.

Speaker 5 (14:45):
Well, here's my biggest problem also with them.

Speaker 9 (14:48):
They only let there's only two places you can even
get in on the onto that.

Speaker 4 (14:53):
That's right, that's right.

Speaker 11 (14:54):
I mean, that's that's ridiculous.

Speaker 4 (14:57):
You know what this is, Jim, You're out alone. This
particular thing is generating more complaints than any other kind
of automatic ticket or law enforcement thing. This lane change
is ridiculous. Like you're saying you might have had ten
feet well not ten, but let's say you had fifty
or one hundred feet left. You can see the end

(15:18):
of the lane and you move over, they'll get they'll
give you a ticket.

Speaker 5 (15:22):
Right, that is what's going on.

Speaker 4 (15:25):
I know, Well, can is there a place you can
referee the thing or is it just guilty or innocent?

Speaker 9 (15:33):
Well, and that's the catch too, because you know what,
they sit there if you want, if you want to
dispute it, they tell you you have to go online.
They give you the place to go online. I go
to the place online, I enter all their information and
it doesn't even recognize. It doesn't even recognize the citations.

Speaker 4 (15:51):
God, it's so frustrating, Jim, I honest to God, of
all the things going on, we get more complaints about
this thing. So where does this stand right now?

Speaker 9 (16:01):
Well, I mean, you got you got to thirty days
once you receive this thing to pay the thing or
set up on a set up a thing for a dispute.
I can't set it up online for a dispute because,
like I said, it doesn't recognize the ticket.

Speaker 4 (16:17):
When you say it doesn't recognize, what does it say?

Speaker 9 (16:21):
It basically, it doesn't recognize.

Speaker 5 (16:23):
It doesn't repent on the ticket.

Speaker 12 (16:25):
I'd like to duplicate that.

Speaker 9 (16:27):
Yeah, oh I could do that.

Speaker 5 (16:28):
It doesn't.

Speaker 4 (16:29):
It doesn't recurd right, hold on, Hold on for a
sec just for the hell of it, before we move on.
I understand your frustration. Okay, you're saying, when you enter
the information, it doesn't even have a record of your ticket,
So there is no way to dispute it, because I
have an idea that if you did dispute it and
said you were right near the end, they might have
done something. So hold on with that one, all right,
I want to go to Mark. Let's just do that

(16:52):
for the hell of it. Let's go to Colleen. Colleen,
what's going on? I I never heard of an issue
with Habitat for Humanity. Usually they build houses for people
and there's not usually a lot of controversy. What's going on, Colleen?

Speaker 13 (17:06):
That's probably true.

Speaker 8 (17:07):
I don't have that.

Speaker 13 (17:09):
I've I qualified for their home repair program. Uh huha,
lean against your house. They do the work.

Speaker 8 (17:17):
Yeah, leaning against your house so that it.

Speaker 13 (17:20):
Or when you die or whatever, they get right back right.
So I started, well, I waited several years before I
finally got up on the list and got a contract.
You have to get contactor bids and all that stuff,
did all that, and so I lived in several years.
Finally got a contractor started and about three months into

(17:43):
it they fired him. And what he had done is
taking my siding off and started to replace it, took
the roof off, took the back porch off, started to
replace the windows and doors. But didn't finish that, and
then they fired him. This was about to February or so,
and that's it. That's how my house stamps.

Speaker 4 (18:05):
What and what are they doing about it?

Speaker 13 (18:08):
Nothing? Absolutely nothing, that's the problem. I've filed all the paperwork,
I filed the complaints. I've said, you know, we got
to do this, let's do this.

Speaker 4 (18:17):
Well, of course they had to do something, so they
left your house just unfinished. Well, do you have a
contact down there?

Speaker 1 (18:25):
I do.

Speaker 13 (18:26):
And it's gotten to the point now where they'll only
communicate to me through email because frankly, they just talked
over me anyway. They weren't listening, and I'm decided myself.
I complained at this point. I've even sent emails and
voicemails to the Governor's office, to the Secretary of State.

Speaker 4 (18:45):
Well this is ridiculous. Now wait a minute, Wait a minute.
So they did not they didn't give you any information
on finishing this damn job.

Speaker 13 (18:56):
No, they said I could hire another contract. That's what
they said in the beginning. So I had a couple
of contractors come, they put in bids. Nothing happened. They
said that because of the damage now done to my house,
that I would have to move out of my house
so they could do interior work. I didn't agree to

(19:18):
the interior work at all. I never get yeah, but
from the beginning.

Speaker 4 (19:22):
But if you need it now, I mean, I understand
you didn't agree to it. But let me ask you,
this is the hang up They're willing to do it,
but you have to move and you can or is
the hang up they're not doing anything?

Speaker 13 (19:36):
Okay, both of those things. The contractors that put in
for the UH, that put in the bids, they they
waited too long. Those bids were no longer viable. So
when I brought that up, they said, oh, yes they are,
and I said, oh no, they're not. I've talked to
the contractors.

Speaker 4 (19:54):
No, So where does this stand. But I don't care.
What I care about now is if we called them
or your contact, what would they say.

Speaker 13 (20:03):
They would say that I was being uncooperative. That's what
they would say.

Speaker 4 (20:09):
Okay, we need to call and how are you being uncooperative?

Speaker 13 (20:14):
Because that was the thing they had said that due
to the safety issues of the house, I would have
to move out, and I said, okay, we'll cross that
bridge we come to it. And I also have a
camper that I lived in here until I bought the house.

Speaker 14 (20:30):
That does seem I mean, you're getting all worked up.
But they're doing this stuff and paying for it.

Speaker 12 (20:34):
I mean, if they.

Speaker 14 (20:35):
Need you to move out, why wouldn't you just say, Okay,
I'll move out for a little bit.

Speaker 13 (20:39):
They're not paying for it. I have to pay for it.

Speaker 4 (20:41):
Well, then why were you?

Speaker 2 (20:42):
Wait?

Speaker 4 (20:43):
Wait a minute, wait while are.

Speaker 12 (20:44):
You even going through them?

Speaker 4 (20:46):
Yeah, that doesn't make sense. If Habitat for Humanity is
doing this, they're not paying for it.

Speaker 13 (20:54):
They're paying for it upfront. But they could a lean
against my house.

Speaker 4 (20:58):
Okay, Oh I see, and you have you have to
pay it back.

Speaker 13 (21:03):
Right, including the move, which again I had not agreed
to at that point in time anyway, But everything to
do with that move. They want me to move to
another place with my six dogs and six cats and
fourteen chickens and whatever.

Speaker 4 (21:19):
Well, God almighty, and you don't have to, Oh God.

Speaker 13 (21:24):
They want me to pay for the move and pay
to rent whatever place that would be that would rent
to me. I wouldn't rent me.

Speaker 4 (21:30):
So how long do they say these repairs will take?

Speaker 13 (21:34):
Oh they're talking like months and years even.

Speaker 4 (21:36):
Oh no way, I Colleen, you're exaggerating. Come on, they
didn't say it would take years. So they said you
have to move out of your house for a few years.
That's what they said.

Speaker 13 (21:49):
They said fourteen months.

Speaker 4 (21:51):
Okay, hold on a second, mark. I believe, and I
don't know how you feel about this, but I believe
if truly a previous Habit Tat for Humanity contractor screwed
this up, she shouldn't have to bear all this expense.

Speaker 12 (22:05):
What makes what makes you think they chose the contractor?
Is that what she said? I didn't hear that. Maybe
she did say it.

Speaker 4 (22:12):
Colleen the original who picked the original contractor who screwed
up hat aitats Okay, hey, Bo, you'll call over there
just to get the blowdown on what's going on.

Speaker 12 (22:33):
He's not. He'll be back. He's on the phone.

Speaker 15 (22:35):
But isn't this a lot of volunteer work right where
you get trades to come in and just volunteer their time.

Speaker 11 (22:40):
This is not that.

Speaker 13 (22:41):
This is not that kind of program. This is a
home repair program. It's a loan an, actual loan put
as a lean against your home. And then they also
know I get it.

Speaker 16 (22:53):
I get it.

Speaker 13 (22:55):
Was an aging in place program where they come in
and they do things break all right?

Speaker 4 (23:01):
Yeah, hold on, Colleen, Hold on, Colleen, We're gonna have
somebody at least make a call to find out where
it is in this, you know, let's just find out
where it is. I'm Tom Martine. Debra's up next with
a developer issue. We got more coming up. Frank drand
the real Estate Man will do all market evaluation of
your home. He'll tell you what your house will sell
for based on the current conditions. It's accurate, and it's

(23:24):
from someone you can trust. It's free, it's complimentary. What
will your house sell for? What will you clear? Frank
drand the real Estate Man dot com go with a
sure thing Denver's Best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an

(23:47):
insurance check up free, no obligation. In comparison, call Compass
Insurance Paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven to
one help. You'll think you're his only customer when you
choose Frank durand the real Estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martinez here at

(24:15):
three O three seven one three A two five five. Deborah,
What is your issue with the developer? Debrah? What's going on?

Speaker 17 (24:23):
The something I'm having there is that he's on my land?

Speaker 4 (24:30):
Okay, Now, explain the situation. This developer is developing a
home or a subdivision or what next?

Speaker 17 (24:37):
You good question. He's developing a.

Speaker 4 (24:42):
Home, so just one home.

Speaker 17 (24:47):
He's got two address signs, so it might be two homes,
but I do not know the facts on that, So
I just know the one behind.

Speaker 4 (24:56):
Mine, okay. And what's going on with it?

Speaker 17 (25:02):
Well, I saw some steaks out there, and I went
out and looked, and I'm like, hm, this seems pretty
close through my lot. Yeah, my survey, and it was
on my lot my survey. And so I met with
him and he said, no, no, no, this is a
straight line. I says, but it doesn't match the survey.
He says, well, no, it's a straight line. Well anyway, Well.

Speaker 4 (25:23):
Hold on, Deborah, Deborah, Deborah. Before this guy could do anything,
he had to verify that survey to get his permit.
So just if he has a copy of the latest
survey and you don't agree with it, Unfortunately, this is
the way the system works. You're going to have to
do an updated survey, and if they disagree, then you're

(25:46):
going to have to do something. But until you do that,
you can't go by what you think.

Speaker 17 (25:52):
So you're saying that my survey, even though it was
done prior to his, I have to do another one.

Speaker 4 (25:59):
Yes, if his survey show if you disagree with his survey,
you don't have to do another one. But that's the
only way you can verify whether or not your survey
is correct. It is once in a while. Let me
explain this to you. Once in a while, surveys will disagree,

(26:19):
and I'll tell you why. Over the years, surveyors go
off of previous surveys and they go back to the
last established monument. A monument is a stake in the
ground or a concrete stake in the ground that marks

(26:42):
the last verified survey marker. Now here's what happens. Unfortunately,
if there's a small mistake and they go off of it,
then the future monuments have mistakes. So many times to
within the dispute like this, whether you like it or not,

(27:03):
the only way to settle the dispute is to get
your own survey and they have to go back as
far on monuments as they feel comfortable. And it's unfortunate,
but it's the only way. See, Deborah, you're saying your
survey shows it's not on your property. Excuse me, it

(27:27):
is on your property. But how do you know that?
Are you taking the survey out to the back and
just eyeballing it? How are you establishing it?

Speaker 17 (27:36):
I'm taking the survey out walking from the pin that's
in the rocks on the property over to what looks
like the end of the circay.

Speaker 4 (27:46):
And that's a Deborah, that's a logical thing to do,
but it's definitely not accurate.

Speaker 17 (27:53):
Okay, So even though the hole was fresh where the
pin was that he showed me, I can't assume anything
on that.

Speaker 4 (28:01):
Unfortunately, Well you can. You can do all the assumption
you want, but you're not going to get him to
move it or get the building department to tell him
to move it unless you have hard evidence. Listen, I
don't doubt that there's a mistake if you believe there is,
but you can't just eyeball it and walk it. You can't.

(28:22):
You have to have and you can't even have an
engineer go out there and measure it. You have to
have a certified licensed surveyor who is also an engineer
most of the time, but it should not cost that much.
What you're doing is verifying a lot line. And Deborah,

(28:43):
here's what I and I'm not saying you're wrong, but
the reason I doubt the developer is doing this. To
get the building permit, they had to do an improvement
survey to show where they were breaking ground and where
it lies on the lot. And usually they're required to
have a very up to date, accurate survey.

Speaker 17 (29:06):
So that in lines the question.

Speaker 2 (29:08):
Tom.

Speaker 17 (29:09):
When I first saw this, he didn't have a building
from it yet. All he had was a permit for
the driveway. He did not have a building fer it.

Speaker 8 (29:18):
Okay, Okay, the county he didn't, okay.

Speaker 17 (29:22):
Doing this all on his own. It wasn't until I
put it.

Speaker 4 (29:24):
Okay, Well, then that okay. So if he's trying to
eyeball it, then he's got a problem. Did they stake
out the entire property line or just the corners?

Speaker 17 (29:39):
Just the corners?

Speaker 4 (29:41):
Okay, here's what you have to do, Deborah, you're not
going to like it. You have to get a certified
surveyor and then call us back and we'll give you
the steps. Because when there's a lot line, you know,
we a problem, we would call Brad O'Brien. I would
not call an attorney right away. You're going to spend
a lot of money up front. I would call a surveyor.

(30:02):
That's what you want to do, and all you want
to do is verify your lot line in connection with
the improvements next door. I'm Tom Martino three oh three
seven one three talk seven one three eight two five
to five. Get your AC tuned, deep cleaned and adjusted
for just thirty nine bucks. If your new customer fix
my home dot com book now go with a sure

(30:28):
Thing Denvers Best Roofer, Excel Roofing dot com. You don't
pay a cent until you're content. Wait time for an
insurance check up free, no obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven to
one help. You'll think you're his only customer when you

(30:49):
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hey, I'm Tom Martino, You're
a troubleshooter. Three oh three, seven to one, three eight, two,
five to five. I'm gonna go back to the phones
here in a second. I have a quick question, and

(31:12):
this is for Matt Stanford at Paragon Services, a public adjuster.
Matt in the recent storms that happened, and I say
recent meeting the last year, because people have a year
to file against their insurance or they lose the right
to fight them and to sue them. Are we having
a lot of combined damages or is it mostly roof

(31:37):
or are all storms combined damages and people just overlook it?

Speaker 7 (31:42):
Well, most of the time it is combined. It's pretty
rare that you just find hail damage to the roof.
You're definitely gonna have gutter damage, gutter gutter guard damage,
fence damage, decks, paint, siding, windows. It's pretty comprehensive most
of the time.

Speaker 4 (31:59):
So very sell them if you And I'll ask Mark
Schmanski with Genesis. So Mark, when you're out looking at
the roof, you find other damages pretty common.

Speaker 5 (32:08):
You bet?

Speaker 15 (32:09):
I mean it's you know, most of the time you
will find something else going out of the house and
just like what Matt said, you know gutters, uh, sighting chips.
You know you look for little little Tinian chips on
the edge of your siding. Is where you'll see that
is it just takes a.

Speaker 12 (32:23):
Little edge off.

Speaker 15 (32:23):
And you know, cause Coulion, get one or two of
those on the side of a house while you're gonna
get that side.

Speaker 4 (32:27):
Of the house painted. We do run until you don't
always get all four sides.

Speaker 15 (32:31):
A lot of times you get two or three, but
you know it helps you pay for the painting of
the house.

Speaker 4 (32:35):
And like so, so Mark, when you're out there doing
that and you notice that, do you often recommend I
know you work with Matt at Paragon Services. Does Genesis
Total Exteriors ever recommend Paragon? Yeah? So, I mean Matt
and I work very closely together.

Speaker 15 (32:49):
In fact, we just had one that we need to
follow up and I'm sorry who has stayed farm and
what a nightmare it's been dealing with them and uh
and so we called Matt in early out on this
one because State Farms just not playing fair.

Speaker 4 (33:04):
In what way They're just refused to look at the
additional damage.

Speaker 15 (33:08):
They're being very rude, uh in person to the customer
as well as to us. And it's just a weird
situation with this one. They brought in backup person to
look at the roof, like, we're not seeing any damage,
and the roof is destroyed, and yeah, some of it's old,
but there is new new damage there. And so you know,

(33:28):
we're trying to concentrate in the new hits as opposed
to looking at the old ones because the house, the
roof's been damaged.

Speaker 4 (33:33):
Yeah, hey, Matt, they'll do that.

Speaker 7 (33:34):
They'll if you're covered by state farm for twenty years,
right right, and there you get hail two three years
ago and you didn't file, right, So then they want
to they want to say, well, you ran out of time.

Speaker 4 (33:44):
Yeah right, they Well, Matt, I was going to ask
you to rule on that. Do they only fix the
most recent damage or can you go back?

Speaker 7 (33:52):
Well, my strategy with that is I'll find newer damage.
I mean, there's no way that somebody can look at
a hail hit and tell you exactly what date that hit.
I mean, typically in Colorado, you're you know, we get
a lot of hailstorms. So right, if they insist that
the hailstorm was two or three or four or more

(34:12):
years they'll just deny the whole thing. If I can
get them to acknowledge newer hail within a year or two,
then they'll they'll cover replacing the roof.

Speaker 4 (34:21):
Usually even if the roof has previous damage. Correct. Okay,
let's go to Kirston Kirston, what's going on with Enterprise truck?

Speaker 11 (34:33):
Hi there? So we rented. I rested an Enterprise truck
on June twenty sixth, and we had and I let
them know I've rented there actually multiple times that Usually
we use the one over on Evans. This time we
use the truck rentals on Havana. I let them know
because we I do concrete work and sometimes we have
one of our trucks go out. We just need an
extra truck. And it's obviously not for concrete work, but

(34:53):
we know we put wood forms and things like that
in sire A a RAM twenty five hundred. I want
this to be very clear. I mean, this is a
huge truck. This is a lot of power in this truck.
This is a giant truck rented a night for nineteen days,
the twenty five hundred. Now I don't have a credit card,
so I use a debit card. So we pay them
five thousand dollars for this nineteen days.

Speaker 4 (35:15):
So find it.

Speaker 11 (35:15):
Before I returned it, I called and let them know
because I kind of did a little work in the
mountains and I said, hey, my break is down in
a little weird you know, I don't know what you
guys want me to do. The guy, I think his
name is Kyle over there said, hey, you know, he's like,
if you guys bring it in, He's like, you're not
going to have a truck today at all.

Speaker 4 (35:32):
All right, hold on, we'll come right back to you
and more coming up. Go with a sure thing Denver's
Best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Wait time for an insurance checkup
free no obligation. In comparison, call Compass Insurance paying too

(35:54):
much your coverage at dozens of insurance companies find out
now three out three seven seven to one help. You'll
think you his only customer when you choose Frank durand
the real estate Man dot com to list your home
with Remax Alliance three all three nine two zero sixteen
twenty two Ripped News.

Speaker 2 (36:16):
Need that so you don't have come running just as
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Speaker 1 (36:23):
Shooter's gonna help coming. Man.

Speaker 3 (36:27):
This is the Troubleshooter Show. No Tom Martine.

Speaker 4 (36:33):
Hey, I'm Tom Martino. Welcome to the show. This hour
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(36:56):
nine zero four, two thousand. Kirsen left off talking about
an enterprise truck rental. She says, you know, she has
a company and from time to time they're down a truck.
They entered. They did a big enterprise truck for nineteen
days toward the end of the of the of the term.
She said, we're having a little issue, Kirsen. Were the

(37:17):
breaks making noise? What was the issue?

Speaker 11 (37:21):
Well, so you know when you kind of especially on
these big trucks, when you kind of hit that break,
you feel a little bit of the grinding, kind like
not so much of a sound, but you can kind
of feel it. Okay, So I called to let them know.
He told me because we had already had it this time,
and I was going to bring it at the end
of the week anyway, So he said, of this on Friday.
So he's like, you know what, He's like, if you
bring it in, He's like, we're going to have it
here for so long, you're going to be out the

(37:42):
whole day. So he's like, just bring it in on Monday.
So I'm not a mechanic, I said, okay, I'm busy working.

Speaker 4 (37:48):
Anyways.

Speaker 11 (37:49):
On Tuesday morning, when I was getting loading you up
to get go bring it back, the brakes completely went out,
and I am thank god. I have a young children.
I have a two year old and I have a
six year old, and I want to stress again how
big this truck is. That if we were on a highway,
we were somewhere else, this would have been disastrous to lose.

Speaker 14 (38:08):
Get a break scrout.

Speaker 11 (38:09):
So I called right away what I was supposed to do.
I called the people. They got a tow truck out.
Even the tow truck when he got inside and he
felt that he couldn't believe it either. He's like, I
cannot believe this Enterprise Customer Service couldn't believe it. They said, Kirsten,
we are so sorry, because I've been a good member.

Speaker 8 (38:26):
We are so sorry.

Speaker 11 (38:27):
We promised we will get you some sort of compensation,
some sort of refine something.

Speaker 4 (38:32):
Kirsen, Kirsten, hold on, Kirsten, Kirsten, Kirsten, Kirsten, you said
you were bringing it back that day, and what kind
of compensation. You're not old compensation if you don't pay
for it, you're not oweded.

Speaker 11 (38:47):
Well, they told me they'd give me some sort of
compensation because the breaks we've lost a break before the
dangerous But.

Speaker 4 (38:53):
To Kirsten, there's no compensation do unless there were damages.
You don't get compensation based on what could should have
happened or what could have happened. I mean you're not
owed anything. I mean, if you're calling because you think
you're owed something, I can't fight for that.

Speaker 11 (39:11):
Okay. I mean, well that was just my confusion because
that's what Enterprise had told us.

Speaker 4 (39:15):
Okay, what do you think? Okay, Kirsten Kirsen, let me
get this straight. I want to make sure I have
this straight. The day that you brought it back, the
brakes went out. They had to tow it back. Okay
that day? Were you charged for that day?

Speaker 18 (39:30):
Yep?

Speaker 4 (39:32):
Okay, you were charged for a day you did? Hold on,
you were charged for a day you did not use it.

Speaker 11 (39:40):
I believe I'd have to look exactly, but we were
charge the total amount when we told we weren't.

Speaker 4 (39:44):
It won't be charged to total. Hold on. Now, I'm
not asking that. Here is what I'm asking. Did you
pay for what any day you absolutely did not have
use of the truck? That's all I need to know.
Did you pay for any day you did not have
use of the truck?

Speaker 11 (40:04):
Honestly, I don't know exactly.

Speaker 4 (40:06):
If you were, We'll get we will fight to get
your money back if you were charged for one day
or one hour more than you use that truck. Okay,
now now let's go to the next topic. Now, let's
go to the next topic, damages. Why do you feel
and I'm really trying to get your reasoning on this,

(40:26):
why do you feel your do damages.

Speaker 11 (40:31):
Just for the fact of that if there was something
they I don't believe that there was a correct safety
check when we were given the truck, because I don't
believe that I've done with trucks a lot for a truck,
for a break to completely go out, and they're basically
blaming me, and they're like, well, you did go to
the mountains.

Speaker 4 (40:46):
Are they charging you for it? Are they charging you
for it for the truck or what for the brakes?

Speaker 11 (40:58):
I'm not sure because they were today they didn't tall,
so I ended up pulling today. And that's when he
told me that basically it was my fault. And he
was like, well, you did go to the mountains. And
I was like, well, I.

Speaker 4 (41:07):
Mean that's why I Mark, Mark, are you listening to this, Mark?
I want your reasoning on this. Does she do damages?

Speaker 14 (41:16):
Well, she's definitely, in my opinion, she's not do damages.
But it would be nice if they stepped up just
because they had to go get a different.

Speaker 12 (41:25):
Vehicle and stuff. Right, No, they.

Speaker 4 (41:27):
Didn't have to get into vele. It was that the
end of the term.

Speaker 12 (41:29):
They she turned it back in know what they could
possibly want?

Speaker 4 (41:32):
I mean she feels because it could have been dangerous,
Well she should get damages.

Speaker 12 (41:42):
You know what I mean?

Speaker 14 (41:43):
Literally, it could have caught on fire, it could have
blown up, it could have rolled off side of a mountain,
it could have got hit by an asteroid.

Speaker 4 (41:51):
So really and truly not to make fun of this situation,
but Keirson, I don't see what you're owed unless and carefully,
we will fight for you if they charge you for
the breaks, or if they charge you for use of
the truck you did not have. But other than that,
I really can't see where your do damages. You're just

(42:14):
pissed off that it happened, and you're thinking.

Speaker 14 (42:16):
I want to dig into this. I still don't quite understand.
So you get back in the breakwa I Well.

Speaker 11 (42:21):
I think it's just the public safety of.

Speaker 4 (42:24):
It, that's But Kirston, I agree with you, But how
does that translate to damages to you?

Speaker 5 (42:32):
Yeah?

Speaker 14 (42:32):
And what did it mean the breaks went out? What
does that describe that to me?

Speaker 11 (42:37):
When we were going to back it up, it wouldn't stop.
Like the break was completely they checked under it. It
was completely missing a breakshough. So this is where I'm
saying that there was some point in there. When I'm
saying there had to be some point.

Speaker 4 (42:49):
We don't doubt that, but here's what we're saying. Kirston
I totally were in total agreement that what happened should
not have happened, and they probably were derelict in their
safety checks. Where we diverge is whether or not that
translate to damages. There are no damages. It's just an

(43:15):
you were taking the truck back anyway and the brakes
went out. But you're upset at what could have happened.
But it didn't happen. So I'm sorry, Kirsen. I mean
that that you know, there's no reason to beat a
dead horse. I'm sorry. I don't think we can fight
for you on that.

Speaker 18 (43:36):
JC.

Speaker 4 (43:37):
What is going on with a court settlement? You have
a question about JC? What's happening?

Speaker 19 (43:46):
I was the court ordered my ex to pay for
half of my attorneycees.

Speaker 4 (43:52):
Your ex was ordered in a divorce? Yes, okay, And
what happened?

Speaker 19 (44:02):
I called my lawyer and asked him to give me
my portion of the bill, and yeah, give my exit
portion of the bill. And my attorney has come back
and said, well, you owe us the whole amount.

Speaker 4 (44:17):
And that's exactly right. That's exactly right, Jasey. The attorney
does not have to go by what the court said
because the attorney is not bound by that. The court
is a divorce court, is a civil court, and what
it's doing is it's telling you and your husband how
to handle it. It does not tell Let me give

(44:38):
you an example, Jasey. Let's say that you had a
car payment okay, and you had a car loan, and
let's say the court said to your husband you have
to take over the whole car loan. Okay. The court
said that that car lender does not have to recognize
that if your husband X did not pay the car loan,

(45:03):
they could still come after you if you were on
the loan. So that attorney does not have to do
that for you. That attorney says, look, you owe the money.
The court ordered your husband to pay it or to
pay half, so you know, we can help you go
after your husband for the half, or you can go

(45:25):
after your husband for the half, or you can ask
the court, you know, to be more. See this is
the problem with divorce court. They make decrees, but they
don't enforce them.

Speaker 19 (45:39):
So can I go ahead the question on this?

Speaker 4 (45:41):
Sure? Sure?

Speaker 19 (45:43):
First it was though. The one thing it's confusing about
it is when the lawyer never mentioned that.

Speaker 4 (45:50):
To the lawyer star Wait wait the lawyer didn't mention
what I'm confused. What did the lawyer not mention?

Speaker 19 (45:58):
He never mentioned that this was going to be on
my responsibility fully and.

Speaker 4 (46:04):
That he doesn't have to mention it. He doesn't. Jac
you hired the attorney. It is your bill. The court
ordered your husband to pay half of it. Now you
can get you can get the court to maybe file
a judgment against your husband and try to collect it.

Speaker 19 (46:22):
The lawyer filed the judgment against him.

Speaker 4 (46:25):
Good, excellent, excellent. Now what you have to do now
you have to get that judgment and get a collection.
You have to start collecting on that judgment. But jase,
I understand that you feel that because the court said
your husband is responsible for half of it, that your
attorney should not hold you responsible for that half.

Speaker 19 (46:47):
Right, No, no, no, I'm more so did they charge
me a bunch of fees to collect the judgment? To
do private investigators for the judgment they started?

Speaker 8 (46:58):
They put a.

Speaker 19 (46:58):
Levy on his bake.

Speaker 4 (47:00):
That's because they did more work for you, Jasey. They
did more work for you. They should they're getting paid
for the extra work they did to collect the judgment.
That's not their responsibility. Casey, look at I know that
you didn't call to hear this, but I would do
you no good? Have I told you if I didn't
tell you the truth. The truth of the matter is

(47:23):
you're responsible for everything that divorce court does. If they
say you can go after your husband, you can go
after your husband. But that attorney doesn't have to do
it free.

Speaker 2 (47:36):
No.

Speaker 19 (47:36):
No, I just think that they started it. They put
out there that they were going to be doing it,
and now they're not finishing the job.

Speaker 4 (47:45):
Oh what do you mean they're not finishing it? How
are they not finishing it?

Speaker 19 (47:50):
Well, they put a levy on the bank account that
mny good with see with the bank for a year
not being credited to my account.

Speaker 4 (47:58):
Wait a minute, this happened last year. Oh my goodness.
So you're saying that they did part of the work
but they didn't. What are they supposed to do, though,
to collect it? If your ex does not put any
money in that account.

Speaker 19 (48:18):
Again, I well, I'm not sure because he did. I
guess he opened up another account, right.

Speaker 4 (48:25):
That's right, So but you can still take that. How
much is the judgment.

Speaker 19 (48:30):
For six thousand? The total bill was, and there's more
to it, of course, you know, there's always more to it.
The total bill is twelve thousand as of today, and
what it ended up. This ended up costing me almost
seventeen thousand, and that is not even in an agreement

(48:51):
with what my lawyer's first the agreement because he's starting no.

Speaker 4 (48:56):
I get it, I get it. The court only ordered
him to pay six dollars, even though you pet you
owe a lot more. Jac This is a terrible thing
about court, but it's the truth. You'd have to go
back to court to get them to increase the judgment
or to enforce that judgment. You should find a collection

(49:19):
attorney and they will take a portion of what's owed
to you of that six thousand, and they will go
after him. But there's no easy answer for this. You
have a judgment, but a judgment is worth nothing unless
you enforce it. But your ex seems like he's outsmarting
the judgment by not using that bank account. So now

(49:43):
you have to garnish his wages. Does he work? Yes?

Speaker 19 (49:48):
And they charged me fees to start that against his wages.

Speaker 2 (49:54):
Yes, But.

Speaker 19 (49:57):
Something about his name is so wrong or something like that.

Speaker 4 (50:00):
I don't know.

Speaker 19 (50:01):
They didn't finish that. They didn't finish pursuing that either.

Speaker 4 (50:05):
See jac. Oh, God, if they made a mistake filing it,
they need to refile it. But look, here's the deal.
You have to pay to collect that judgment. I don't
know how else to tell you. I mean, I know,
like I said, I know you didn't call to hear this,
but I want you to hear, to call the truth,

(50:26):
because because without the truth, don't no matter what said, Oh,
you shouldn't have to do that, JAYC. The court's ordered
Jim to pay. He should have to pay. Your attorney
should go after that money. None of that is true,
and I'm really sorry about it. We got more coming
right up. Go with a sure thing Denver's best roofer

(50:49):
Excel Roofing dot com. You don't pay a cent until
your content time for an insurance check up free no obligation.
In comparison, call umpas insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven seven one help. You'll think you're his only
customer when you choose Frank durand the real estate Man

(51:10):
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hi, Tom Martino,
your troubleshooter three three seven one three A two five five.
Ben has an issue with employment, and it's that good will?
Is that right? Ben? What's going on with you? Hello? Ben? Ben?

(51:36):
Are you there?

Speaker 2 (51:38):
Yeah?

Speaker 4 (51:39):
Erny, Yes, sir? What's going on? Oh?

Speaker 16 (51:42):
Hi, Well, I'll be the first one to admit I'm
not employed there anymore. I actually had to quit Saturday
due to an issue with my store manager.

Speaker 4 (51:51):
So what happened?

Speaker 16 (51:55):
Oh, he thought it was acceptable to actually to get
in my face and start yelling at me on the
sales floor, mind you, in front of associates and customers.
I asked him very politely not to do so. He
continued to escalate, and I told him, you know what,
I'm not dealing with this kind of treatment. I don't
feel like anyone should.

Speaker 20 (52:15):
So I handed you're right and walked out the door.

Speaker 4 (52:18):
You're right. They shouldn't have to people. You know, that's
called the hostile work environment, and it's actually grounds for unemployment.
I'm unemployment benefits if truly it was hostile and he
wasn't just giving you counsel, but he was yelling at
you in front of customers.

Speaker 16 (52:39):
Yes, sir, on the sales floor, in front of people,
all because like, what.

Speaker 4 (52:43):
Kind of things was yelling about? What was he yelling
about Oh.

Speaker 16 (52:47):
Yes, sir, well, I was the assistant manager. He was
telling me, He's like, I don't know what kind of
game you're trying to play, and why do you feel
the need to undermine me? Now, mind you, the story
behind the quote unquote I'm reminding.

Speaker 5 (53:00):
That I was doing to him is I had an
associate who called in earlier that week.

Speaker 16 (53:05):
She was having family issues, so she called out and
then she.

Speaker 4 (53:09):
Well, none of that's important, none of ben ben, none
of the reason is important. The important thing is is
that he did it, and he's not supposed to do that.
I mean, did he really berate you or did he
just mention it? I mean, I'm not there. I'm going
by your word. Did he berate you?

Speaker 6 (53:26):
Like?

Speaker 4 (53:26):
What the heck are you doing?

Speaker 16 (53:27):
Blah blah blah, Yeah, sir, he asked me what kind
of game I thought I was trying to play?

Speaker 5 (53:33):
And even what this seemed to.

Speaker 12 (53:35):
Have been going on. Let me jump in real quick.

Speaker 14 (53:38):
I mean, I doubt I've had two of these come
in through email for a while, but this has been
kind of building over months and months or what where
am I thinking about somebody else?

Speaker 16 (53:48):
No, sir, you're right on with that this has been
an ongoing issue, and so where did.

Speaker 14 (53:52):
It actually start? I mean, there must have been something.
If we talked to that side of the story, either
it's right or wrong, doesn't even man or what would
they say about it?

Speaker 16 (54:03):
He would tell me that he apologized to me, even
though I honestly don't feel as if he properly apologized.

Speaker 4 (54:10):
Well, he didn't give you flowers or what?

Speaker 8 (54:12):
What?

Speaker 4 (54:12):
What is a proper apology? You know?

Speaker 16 (54:15):
Actually, you know, first and foremost, you know, if all
the management experience I have is I would never speak
to anyone all the sales floor.

Speaker 5 (54:22):
That way, period, end of story.

Speaker 4 (54:25):
I get it.

Speaker 16 (54:25):
Second and second of all, is even one of those
things is you know, actually pulling me, you know, saying this,
you know, person to person, pulling me into the office
and go, you know what, I was out of line.
I never should have done that.

Speaker 5 (54:38):
I apologize.

Speaker 16 (54:41):
Instead, all he gave me is own You know, I'm
just really stressed out and overwhelmed, and that somehow gives
you the right to yell at me.

Speaker 4 (54:50):
Okay, So what this is the sixty four thousand dollars question?
What do you want?

Speaker 15 (54:56):
What?

Speaker 16 (54:56):
I you know, I just want to let people were
the fact of what you know, Goodwill does to their people,
want what does to their associations. You know, because even
when I went to HR over the situation, all they
told me is, well, maybe it was a misunderstanding. I
don't understand how it can be a misunderstanding.

Speaker 5 (55:15):
One.

Speaker 4 (55:16):
Well, they're trying. What they're trying to do is minimize
damages here. They don't want you to do an unemployment.

Speaker 5 (55:22):
Well, I already got a new job.

Speaker 16 (55:24):
I mean I was working a part time job just
to make ends meet.

Speaker 5 (55:28):
And you know, I went to my.

Speaker 16 (55:30):
Part time job, explained it to them, and they said, well,
you have a position available for you if you want
to move up into management.

Speaker 4 (55:36):
Well that's good. That's good that it turned out. But
you know, here's the thing.

Speaker 14 (55:41):
I just kind of chill out at this point, man,
I mean, who cares you got to add there?

Speaker 12 (55:45):
You got a new job, new life, it's all good man.

Speaker 4 (55:49):
Yeah, you know what, that's what I'm thinking. I ben,
here's the deal, go ahead.

Speaker 5 (55:56):
Good. Oh, I was just going to say.

Speaker 16 (55:57):
I mean, for me, the biggest thing of it is
that just bothers me is the fact that you know,
even before him, there was another store manager who would
also get verbally violent with associates, even making racist comments.
And all they did with that manager is move her
to another store, despite the fact of numerous complaints.

Speaker 5 (56:19):
Not even just about me but from other.

Speaker 16 (56:21):
Associates of her saying racist comments to them. And all
they did was literally go, well, we don't believe you, guys,
despite the fact that there'd be four to five people
who came up to them and said, flat out she
is saying these racist comments to us.

Speaker 4 (56:38):
Wait a minute, Ben, are you saying at Goodwill there
was a manager that had four or five complaints about
racist comments and nothing was done.

Speaker 5 (56:49):
They just moved her to another store.

Speaker 14 (56:50):
What were the comments, addy, curiosity? You don't say anything
we can't say on air, but I mean give us
a real life like what was she calling people names?

Speaker 5 (57:00):
Uh?

Speaker 16 (57:00):
So, just so that way I can kind of make
sure I'm being politically correct and I apologize ahead of
time to you guys or anyone else who's listening. So
we had a we have an African American gentleman who
works there, and she made the comment that.

Speaker 5 (57:14):
He has quote unquote cotton pick in hands.

Speaker 4 (57:20):
Was she black also? She was not?

Speaker 14 (57:23):
No, sir, Well, I'm confused on that DN, what what.

Speaker 4 (57:29):
Does cotton pick in hand? What was it? What did
that mean?

Speaker 16 (57:33):
That's the entire thing that so I was trying to
figure out because I.

Speaker 4 (57:36):
Had it doesn't sound racist, It doesn't sound racist to me.

Speaker 16 (57:42):
Well, if the gentleman in question is African American, he
is black.

Speaker 4 (57:47):
I just asked if he was black, and you said no.

Speaker 12 (57:50):
Well, my apologies, you're saying the guy that said it
was black, No.

Speaker 16 (57:56):
Sir, she said it about the guy who was black.

Speaker 4 (57:58):
Oh okay, she said, you have cotton picking hands.

Speaker 16 (58:04):
She told me, with him standing there with an earshot,
she goes, you know, he's got some good cotton pick
in hand. He's got some long term picking fingers.

Speaker 4 (58:13):
That sucks, and that really sucks.

Speaker 16 (58:18):
And then she told me, as her assistant manager, you know,
we need to try and hire more Hispanic women who
don't speak English, because then I can say whatever I
want to them and they won't understand me, and then
they'll continue to work hard.

Speaker 4 (58:32):
Well, I'm not sure that's a borderline. I mean, she
just sounds like a jerk.

Speaker 16 (58:38):
Oh she was, And you're there are things like that
that she would constantly say to people along those lines
that I'm not going to get in the mort.

Speaker 4 (58:48):
And you wait, wait, wait, and you have coroboration on
this right, this is not just you and and you're
saying right now, if you call with the coroboration and
with the accusations, they will do nothing.

Speaker 5 (59:04):
Yes, that's exactly it.

Speaker 16 (59:06):
It took myself and other people going to the ethics
line to HR. It actually took me having to email
the CEO of Goodwill Colorado before they finally did something.

Speaker 4 (59:19):
Well, hold on now, now you're saying they finally did something,
which is what.

Speaker 5 (59:24):
They just moved her to another store. They left her
store manager position and moved her to another store.

Speaker 4 (59:29):
Well, that's not doing anything, that's just getting her out
of the people that complained. Yes, sir, what do you
think she should be fired? Right?

Speaker 5 (59:40):
Yes, sir?

Speaker 16 (59:40):
I feel as if anyone who's making those sort of
racial remarks should be should no longer be unemployed as
a company like that, especially if it's the second FLEM.
It doesn't matter where it is, anyone who's making comments
like that.

Speaker 4 (59:52):
Is cause do you have anywhere you can prove these
accusations from other people? Not just you?

Speaker 16 (59:59):
All the people who called an emailed the HR and
Goodwill epics line answer.

Speaker 4 (01:00:04):
Yeah, but you do you have a list of those people?

Speaker 21 (01:00:08):
Uh?

Speaker 16 (01:00:08):
Not off the top of my head, No, sir, But
I could get their information for you.

Speaker 4 (01:00:12):
Okay, Ben, If you could get more than two people
to contact us about a good Will manager making racist comments,
I'll guarantee you we'll make some noise.

Speaker 5 (01:00:27):
Oh that'd be amazing.

Speaker 4 (01:00:29):
I mean, now I need to figure out who to
give this to to gather these comments. Seriously, now, I
mean this sincerely. I could do it, Tom, Okay, Bo.
I didn't want to overload you. I think I gave
you one case to day, Yeah, the one with the
habitat for you many let's do that. Bo. Let's just
see before we do anything with Goodwill if he can

(01:00:53):
supply you with at least two or three names. I'd
like more than two. But if he can just to
of people who will say, yes, this is what she said,
then I'd like to know why Goodwill would continue to
employ someone like that, and.

Speaker 22 (01:01:09):
We'll take We'll give a call over there.

Speaker 4 (01:01:12):
Okay, hold on, I am okay, So hold on, sir,
we're gonna give you. We're gonna get your information. So Bo,
Deputy BO can contact you three O three seven one three.
Uh did I not do a thirty Shannon? I'm hurting. Okay,
I gotta take this break. I'm Tom Martinez. We got

(01:01:33):
more coming right up. Go with a sure thing Denver's
best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass Insurance paying too much

(01:01:54):
your coverage at dozens of insurance companies find out now
three oh three seven to seven to one.

Speaker 12 (01:01:58):
Help.

Speaker 4 (01:01:59):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hey Tom Martino here three O three
seven one three eight two five five. Welcome to the show.

(01:02:20):
I have a quick question here for Mark Schmansky Genesis. Mark,
do you like fiberglass or vinyl windows better? Somebody says,
what does better?

Speaker 12 (01:02:32):
We had to grab a phone call man.

Speaker 4 (01:02:35):
Oh okay, Well we'll come back to that fiberglass. You know,
fiberglass is making a resurgence, and we'll see what he says.
As far as damages, Matt what do you see as
far as damages do one? Does one damage more than
the other. What were the two products you mentioned and

(01:02:56):
this is Paragon Services public adjuster Matt Stanford, fiberglass or
vinyl windows. What do you see holds up better or worse?

Speaker 7 (01:03:04):
Definitely vinyl Mark would agree, I'm sure he holds up better.

Speaker 4 (01:03:09):
Yeah.

Speaker 7 (01:03:10):
The fiberglass, it gets brittle over the years, so if
it's got any age to it, it's more susceptible to damage.
It'll crack, it'll start to split. The vinyl clad stuff
just seems to do better with the sun exposure.

Speaker 4 (01:03:21):
That just my opinion on what I see out there. Well,
that's what counts, right. And then also do you have
actual stats? Someone wants to know, and I don't know
if they're being challenging or just they want to know.
Do you ever keep stats or is there any way
to even know that when a public adjuster is involves
they get more money.

Speaker 7 (01:03:40):
I can just from my desk tell you that, and
I can't think of maybe even two or three times
where I've stepped in and not been able to get
more money. Now, having said that, it depends on when
you hire me. If you hire me before you file acclaim.
That's really the smoothest way to top coverage. If you
hire me after you've been denied, I have to retroactively

(01:04:02):
mop up and that makes it tougher. Now, if I
can't get it done, I give it to my attorneys
and they'll get it in litigation.

Speaker 4 (01:04:08):
So what constitutes speaking of that, what actually constitutes bad faith?
As I understand it by statute, it's not that difficult
in Colorado to declare something I heard. It just has
to be a qualified contractor or someone saying this needs
to be done and the insurance company unreasonably denying it.

Speaker 7 (01:04:31):
Yeah, with bad faith, you really need delay and deny,
So unreasonable delay or deny that is kind of a
gray area. So it really comes down to whether a
judge feels like it's bad faith, and then you get
into them paying troble damages on that. So there's really
no hard answer for that. Okay, kind of case by case.

(01:04:54):
But with bad faith, what are you subject? You can
get a lot of damages, right, Yeah, it's usually pas
ripple what the damages would be. So if you've got
one hundred thousand dollars dispute and you get bad faith
awarded by a judge. Then you're getting three hundred grand.
Have you ever seen that happen once with USAA?

Speaker 4 (01:05:12):
Yeah, Holy molly, Holy moly, Hey Matt, what's going on
with O'Reilly Auto Parts? This is not a place we
get a lot of complaints about.

Speaker 23 (01:05:23):
Yeah, Hey, so I purchased a CV axle from my
wife's car from them in November of twenty four.

Speaker 4 (01:05:32):
Wait wait wait wait what did you What was it
that you purchased?

Speaker 5 (01:05:36):
Hey, cv axle?

Speaker 4 (01:05:37):
Okay, got it? And it was in November of twenty four.

Speaker 23 (01:05:42):
Correct, So car started leaking after that.

Speaker 5 (01:05:45):
I took it to honest.

Speaker 23 (01:05:46):
Accurate here in Colorado Springs.

Speaker 4 (01:05:48):
Yes, they're good people.

Speaker 5 (01:05:49):
Out that they.

Speaker 23 (01:05:50):
Found out that the part was faulty. So after they
had uninstalled it reinstalled it, found out the part was bad.
I got hit with a pretty big repair build for
that because it's for the seals and the transfer case.
So I'd reached out to O'Reilly's.

Speaker 4 (01:06:05):
Been and how much was the repair bill? Uh?

Speaker 5 (01:06:08):
Fifty one?

Speaker 4 (01:06:10):
And was that all because of a bad part?

Speaker 23 (01:06:14):
Correct? They had to remove the transfer case and reseal
it twice.

Speaker 4 (01:06:18):
I know, listen, I'm going to tell you what Mark
would say, right, now he's probably saying it right this minute,
but go ahead. So you were damaged fifty one as
a results of a bad auto part and they won't
reimburse you. Right correct.

Speaker 23 (01:06:35):
I've been in contact with their district manager.

Speaker 4 (01:06:38):
They took the how do you how do you know?

Speaker 12 (01:06:40):
The part was bad though.

Speaker 23 (01:06:42):
So that's the consensus that Honest Accurate came to. They
sent me some pictures of the old part and the
new one that they put back in.

Speaker 12 (01:06:50):
Who installed the part the bad part?

Speaker 23 (01:06:53):
So originally I installed it, took it to Honest Accurate.
They took the transfer case out reseale. They put the
same part back in and it kept it kept leaking,
so they took it back apart, put it together again.

Speaker 4 (01:07:07):
I get it. What does now now? Hold on? Are
you sure it wasn't due to a bad installation?

Speaker 23 (01:07:14):
So I would have thought that at first, but Honest
Accurate had to install it three times and they came
to the conclusion the part was bad. I have pictures,
all right, Matt, you were Matt Machine correctly, Matt.

Speaker 4 (01:07:25):
What did the district manager say?

Speaker 23 (01:07:28):
So they got the part into the manufacturer. The manufacturer said, no,
the part's totally fine. It was an incorrect installation.

Speaker 14 (01:07:37):
Boy, that's going to be a tough one. I'd still
take him the small claims court. That's where Tom was going.
But I mean, they'll probably show up for five grand,
and I'm not sure how that'll play out.

Speaker 12 (01:07:49):
I mean, you have gotten mark. Do you think they
will show up for five thousand?

Speaker 2 (01:07:55):
Yeah?

Speaker 12 (01:07:55):
I think they're going to show up.

Speaker 4 (01:07:59):
And how would they show that there's nothing wrong with
the part? I don't show that. Here's why would you
show there is something wrong? Do you still have the
old part? Matt?

Speaker 23 (01:08:10):
No, I returned it to them to do their testing
on it.

Speaker 20 (01:08:13):
I just have.

Speaker 4 (01:08:14):
Well, you got to get it back. Are they gonna
give it back to you? They're not giving I mean,
they have no right to keep it.

Speaker 14 (01:08:20):
You would have to have you would have to have
an expert show up, which it sounds like would be honest, accurate.

Speaker 12 (01:08:26):
If you know, you might have to subpoena them.

Speaker 14 (01:08:28):
But they're gonna have to show up and say it
was definitely the part, not installation. But I think the
biggest thing you're gonna be up against is they're gonna say, Okay,
so you're a transmission expert, right, Matt? I mean you
did install your own part and your own transmission. So
are you an expert? Are you you know? Should you
be doing this? I think that's what you're gonna be

(01:08:50):
up against.

Speaker 4 (01:08:50):
Yeah, but Mark, he can just have honest, accurate auto
say we we confirm it.

Speaker 12 (01:08:55):
Well, let's get them on. Let's hate Kelly called Jesse.

Speaker 14 (01:08:58):
I want to see if they actually you're gonna say
that that's a curious one.

Speaker 4 (01:09:02):
All right, we got more right after this. Go with
a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for
an insurance checkup free no obligation comparison call Compass Insurance

(01:09:23):
paying too much your coverage at dozens of insurance companies
find out now three oh three seven to seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martina here, three

(01:09:43):
oh three seven one three talk threero three seven one
three eight two five five. All right, I'm going to
take Adrian about a Tesla charger. Adrian what is your issue?
Mark might know this about a Tesla charger A in.

Speaker 18 (01:10:02):
Hi bought. My step son had a Tesla and he
had a charger that we were using from the same
welding outlet in the garage. My wife was so impressed
with the Tesla automobile she ended up buying her own.

(01:10:24):
We ended up shortly after that having to purchase another charger.

Speaker 6 (01:10:28):
For her car.

Speaker 18 (01:10:30):
That way, we didn't use his.

Speaker 4 (01:10:32):
True may I ask something on that welding outlet? Is
that a two forty or I mean sir, yeah, okay, go.

Speaker 18 (01:10:39):
Ahead forty AMP fifteen P. We got the same exact
charger that my step son had, and then, unfortunately, on
four Dash sixteen of twenty five, the garage and half
the house burnt down and the fire report reports back

(01:11:00):
to a faulty charger, brutal.

Speaker 12 (01:11:04):
Where do you buy the charger?

Speaker 18 (01:11:07):
It was UH, It was dep I believe it was
from UH an Amazon that UH gets chargers from Tesla.
I was from the same place at.

Speaker 4 (01:11:21):
Well hold On a SEC though they don't sell to
third party hold On. We'll talk about this coming up,
so stay tuned for more on the Troubleshooter Show. If
you're on the line. Stand the line, we will get
to you. I'm Tom Martino. Three oh three Martino. Go
with a sure thing Denver's best roofer Excel Roofing dot com.

(01:11:42):
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three O three seven to seven
to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com

(01:12:02):
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Yeah, ripped, you need
advice so you don't have.

Speaker 2 (01:12:20):
Come running Just as fast as we can.

Speaker 1 (01:12:23):
Show Shooter's gonna help come Man six is the Troubleshooter Show.

Speaker 4 (01:12:30):
No Tom Martino, Hey Tom Martino here, Welcome to the show.
I am here to help you any way I can
three oh three seven one three talk three O three
seven one three eight two five five. This hour brought
to you by waterpros dot net, and I mean this sincerely.
You will never get better water systems at lower prices

(01:12:53):
ever than Waterpros dot net and I'm telling you for conditioning, softening, purification,
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of your water. Three zero three eight six two five
five five four. Okay, let's go to the phones. And
we left off with Matt with O'Reilly. This is really

(01:13:15):
interesting if O'Reilly sold them a oh wait, wait, wait wait,
we also have the fire. We have both where's the fire?

Speaker 2 (01:13:22):
Uh?

Speaker 4 (01:13:23):
The Tesla charger? Why do we have both of those?
Why do we why do you have Matt? Check therek sorry,
it's Adrian first with the O'Reilly issue. We're trying to
get Jesse on from Honest Accurate Auto for a small
claims court evidence evidentiary thing because Jesse examined the part.
And then we'll but right now, Adrian said, his Tesla

(01:13:44):
charger he believes burned down his garage based on what
did you have an actual arson investigator, not an arson
but a fire investigator from the fire department.

Speaker 18 (01:13:57):
Well, actually it's yes to both of your questions. The
fire department did an active investigation along with the police department,
and then I also had a third party investigation done
by a party from the insurance companies.

Speaker 4 (01:14:15):
Wow, you really did your homework. Okay, So let's just say,
for argument's sake, it is the charger's fault. Now the
question is of liability. Okay, correct, you have to source
the liability and who manufactured it?

Speaker 18 (01:14:35):
It was an actual Tesla charger.

Speaker 4 (01:14:39):
And where did you buy it?

Speaker 12 (01:14:41):
I looked at it up.

Speaker 14 (01:14:42):
They do sell through some third party, so it could
definitely be a Tesla charger. And I know there's been
quite a few fires related back, but the majority of
them it always ends up, well, not always, but the
super majority always ends up being improper installation or an
old circuit or something like that.

Speaker 5 (01:15:04):
Correct.

Speaker 18 (01:15:04):
And the thing that I have in my benefit is
my stepson had used his charger on his Tesla for
the last six months. We use the same two forty out.

Speaker 4 (01:15:17):
Well, bro, you're racking your brain, Adrian, You're racking your
brain for no reason, because what happens is your insurance
company covers it and then subrogates you leave it to them.
Why do you care?

Speaker 12 (01:15:31):
Yeah, good question.

Speaker 18 (01:15:33):
Okay, this is why I care because insurance company very
very beneficial, Auto, very beneficial. They've been great to work with.
Everybody's on board. Then what's the issue, is Elvan, The
problem is is kind of like I went to the
hospital that night for smoke inhalation. I now have a
bill for an ambulance that no one's going to cover.

Speaker 4 (01:15:55):
Your homeowners will cover it.

Speaker 14 (01:15:57):
Your homeowners will cover You have health insurance as well.

Speaker 18 (01:16:01):
And neither one of them will cover it. Be consider
it was an emergency and your.

Speaker 12 (01:16:04):
Health insurance won't cause smoke.

Speaker 4 (01:16:07):
Yes it will, Yes it will, Yes it will.

Speaker 18 (01:16:11):
I will, and I'll tele check into that. I got
no problem. That's why I'm calling you for some advice, because, Yeah.

Speaker 4 (01:16:17):
Your homeowners is going to cover it. I know it
for a fact. It's going to cover it.

Speaker 14 (01:16:20):
Well, hold on, let's get Matt involved on this. My god,
this is kind of what he does. Are they going
to rebuild your entire house?

Speaker 18 (01:16:28):
Like I said, house is good. I've already got a person,
I've got a company that's already doing the restoration. They've
already been pulling the permit with the city and everything.

Speaker 12 (01:16:38):
What did they do to get rid of all the
smoke damage?

Speaker 14 (01:16:41):
If it damaged your lungs, I guarantee it damaged your
house they stripped.

Speaker 18 (01:16:46):
It all the way down the wood and then.

Speaker 4 (01:16:47):
They wow, who is the insurance company?

Speaker 18 (01:16:53):
I'd rather not say, Well, they've been good, so it's
it's foremost, it's a subsidiary underneath farmers Can bill.

Speaker 14 (01:17:00):
They'll go after Tesla or whoever. It doesn't matter. I
mean if they see an end to recoup their money. Trust,
Oh yeah, they will.

Speaker 4 (01:17:09):
I think you're doing everything right right now, Adrian. I
think you're doing everything correctly.

Speaker 18 (01:17:15):
But you guys haven't got to my real actual find
I will generally look at my policy again and make
sure that my medical bills should be covered. But what
about therapy and everything? Because the kids are pretty uh,
it was, it was.

Speaker 4 (01:17:31):
It's a hard okay man, Now we're talking about now
we're talking about milking it. You're talking about therapy for
your kids because they're emotionally upset over a fire. It
ain't gonna you're not. That's not gonna fly.

Speaker 18 (01:17:43):
Bros.

Speaker 4 (01:17:43):
If you find here's what you do. Find a personal
injury attorney who will take it, and then that tells
you you have a case. You will not find one,
so that'll tell you you don't have a case. I've
heard of getting damages. I understand what you're doing, but bro,
you can't. You can just you can't milk the thing.
It's not a candy store.

Speaker 18 (01:18:03):
And I totally respect what you're saying because I'm that
I'm not that type of guy. But I've had one kid,
for instance, going in and out of psych cycle.

Speaker 14 (01:18:15):
Mental Now wait, wait, that's that could be a totally
different thing. I would like to ask Fuller Tom. When
we had a fire next door to us, the house,
half the house burned down. They didn't live there for
a couple of years during the rebuild, literally right next
door to us in Castle Rock. Addie was pretty young.
It screwed her up for at least a year.

Speaker 4 (01:18:37):
Caro Adrian Adrian Mark convinced me we should ask our attorney.
You know what, I'm not shooting you down right now.
You can thank Mark for that. Let's let's get John
Fuller on or Marco Ben and Ellis in cash. Hang
hang on for a sec. Let's do that that. You
know what you deserve that, so hang on. Really, Sherry,

(01:18:58):
you have a question about stairs. What the hell is
this all about? Sherry?

Speaker 8 (01:19:05):
Oh, like any railing for helping anybody up the steps
or something? Is there in every.

Speaker 4 (01:19:15):
Say, Sherry, are you asking me a question or making
a statement?

Speaker 8 (01:19:19):
Well, I'm asking bottom line. This great company you speak
of so often that does anything and everything, well, you know,
and I can't remember the name of it.

Speaker 4 (01:19:31):
And well, what are you looking? Let me ask you
what you're looking for? Are you looking for a new staircase?

Speaker 8 (01:19:38):
No, mostly the railing to go up?

Speaker 14 (01:19:41):
Like, oh my god, the man sitting next to me,
I am not kidding you.

Speaker 4 (01:19:46):
Sherry, Genesis, oh Genesis, Jenny.

Speaker 12 (01:19:49):
For a while he was.

Speaker 14 (01:19:50):
Actually I remember doing a lot of your commercials that
were literally railings.

Speaker 15 (01:19:54):
Yeah, getting your railings switched over to metal or taking
them wood ballasters out, putting metal in sure, or brand
new wood ones.

Speaker 4 (01:20:03):
You can do brand new wood ones too, you bet, Sherry.
Do you have no railings on there now?

Speaker 8 (01:20:11):
No, that's right, no railings?

Speaker 4 (01:20:13):
What the hell? How wait?

Speaker 2 (01:20:15):
Wait?

Speaker 4 (01:20:15):
Wait wait? How can you have a staircase without railings?
How did you ever get your occupancy permit? How old
is this house?

Speaker 8 (01:20:24):
Oh that maybe sixty seventy Okay, Oh, backing in the garage,
wanted to go into the house. There's two large concrete
stairs there. Okay, to the kitchen, into the house.

Speaker 13 (01:20:37):
Okay, there's no.

Speaker 14 (01:20:38):
Okay, yeah, Martin, go out and his guys will go
out and give you a free estimate, no matter what
it is when it comes to railings.

Speaker 4 (01:20:46):
Right yeah, hold on, now, hold thank you, Sherry. Let's
give her genesis totally series dot com three oh three
six seven nine eighty five zero nine. John Fuller, I
want to bring him up very quickly before the break,
John Fuller, he's a personal injury attorney, our person injury expert,
and I'll give us contact in a second here, John, So,

(01:21:08):
Adrian has a fire in his garage from a Tesla charger,
verified by the fire department, the police department, and the
insurance company. They said it was a faulty charger. His
insurance company will take care of the damages and of

(01:21:30):
course probably subrogate against the manufacturer of the charger, which
could be Tesla or some subsidiary or affiliate. But his
question is this, he said his children are traumatized by this.
I want you to elaborate, Adrian. Go ahead and specifically

(01:21:52):
now just the children. How have they been affected?

Speaker 18 (01:21:56):
And obviously obviously everyone experiences PTSD differently. I have a
little bit of it, but I'm fine. You know, I'm
a fifty three year old thrown man in construction. I
hear fire alarms all the time. I'm just getting used
to it. My wife is just a little shipping hub
on it, but she's more or less okay too. The older,

(01:22:17):
older child that we have has he's had very a
lot of problems, a lot of problems with it, and
has had to go into a couple of mental institutions
because of it.

Speaker 4 (01:22:31):
He's what aired and wait wait wait, and was it
all did it all boil down to PTSD?

Speaker 5 (01:22:38):
Yeah?

Speaker 18 (01:22:39):
Well, he's actually in a facility right now and we're
trying to get him a little bit of help and
everything like that. And luckily his stuff is covered by
Medicaid the majority of it. We haven't received a bill
or anything, so that one should be fine. My main
concern is the youngest daughter that actually came on home.

(01:22:59):
This happened at night. It happened at about it was
at nine forty three at night, is when the fire started.
She happened to just get home, open up the garage,
saw the fire and woke us all up.

Speaker 4 (01:23:11):
And I need to ask a couple questions, bro before
we keep going. I need to ask this. Okay, why
is Medicaid covering your son?

Speaker 18 (01:23:21):
Because he's he's on he's been on Social Security for
the different illnesses in his life and he's really never
had a stable job or anything.

Speaker 4 (01:23:34):
How old is he? How old is he?

Speaker 18 (01:23:37):
He's the oldest one, he's above thirty, And to worry
about him, I'm worried more about Well.

Speaker 4 (01:23:47):
I want to ask John something though, John, if this
kid's thirty years old, living home, never had a job,
on Social Security disability for mental illness, could he likely
make a claim? I just want to quick yes or no?
Could he make a claim for PTSD for this fire.

Speaker 12 (01:24:04):
Egg shell skull theory.

Speaker 4 (01:24:06):
Well, that's what I'm wondering. Could he make an additional
claim for PTSD?

Speaker 24 (01:24:13):
And that's going to be a very difficult claim to bring.

Speaker 18 (01:24:16):
I mean, that's what I thought, And that's fine, and
that's fine. You can say let him talk, let him talk, man, Okay, Sorry,
you know you.

Speaker 24 (01:24:25):
Can say yes in a vacuum and you can say, oh,
egg shell skull and to the extent that his condition
has been exacerbated. But but you've got the burden of proof.
And I'm just telling you to find that the medical
professionals that are able to parse out the starting point
of of this new, you know, exacerbation of what already

(01:24:46):
was a well documented thirty year old adult with a
lifetime of mental health issues and challenges and separate those
off and then to put an economic tag on there
for you know what the claimed impact of this condition is.
In my opinion, and it's solely my opinion, it is

(01:25:07):
going to be a really difficult hurdle for you.

Speaker 5 (01:25:10):
Let's go to it for you.

Speaker 4 (01:25:11):
Let's go to his younger daughter. Explain your younger daughter, Adrian, Well, she's.

Speaker 18 (01:25:17):
Having problems even driving.

Speaker 4 (01:25:19):
How old is she? How old is she?

Speaker 18 (01:25:22):
She just turned seventeen, She just seventeen. She actually discovered
the fire when she was still sixteen. She was the
one that woke us all up. And she's having a
lot of dreams of all of us burning stuff like that.
It's very harsh PTSD. We're trying to get her to go.

(01:25:42):
The problem with a lot of insurance companies is they
give you a to a particular thing and then they
bounce counselors off of you and at.

Speaker 24 (01:25:51):
A time, so you don't have any history of treatment
for her yet.

Speaker 5 (01:25:56):
Is that correct?

Speaker 18 (01:25:57):
No, that's correct.

Speaker 24 (01:25:58):
So I again, I would just have to say that
we're now almost two year post fire and she's not
received any treatment.

Speaker 5 (01:26:07):
The ability to.

Speaker 18 (01:26:08):
Prove actually only four months post fire.

Speaker 24 (01:26:11):
On that four months postfire and okay, so four months
even still you're going to be criticized for failing to
mitigate the damages without a really clear explanation of why
she wasn't able to avail herself of some treatment.

Speaker 5 (01:26:25):
Along the way.

Speaker 24 (01:26:26):
You know, these these type damages are are are certainly legitimate,
don't get me wrong, but they normally go along with
other tangible damages and they just they just serve to
kind of supersize the existing damages as a standalone plane.
They're they're difficult because you have to be able to

(01:26:47):
prove them. You have the burden approof you have to
have the medical professionals that can that can really parse
out what this condition is and how it came about.
I'm not saying it's not legitimate. It may very well be.
But when four months go by without receiving a bit
of treatment and without somebody jumping on board to really
help to quantify and build a case, it's going to

(01:27:10):
be near impossible for you to carry your burden approof and.

Speaker 18 (01:27:14):
I totally agree with you, and that falls a lot
on me and her mom trying to cope with five
different insurance companies getting everything rebuilt being re u Yeah,
yeah by Adrian.

Speaker 4 (01:27:27):
Adrian, you don't get to have excuses. You don't get
to have excuses.

Speaker 18 (01:27:31):
And I understand, I understand. I'm just saying it's not
on her.

Speaker 4 (01:27:36):
With my next task, what you do is you go
to a personal injury attorney. You lay it out and
see if they want to take the case. I've always
said this, if you can get a PI attorney to
take it, it's likely because the attorney believes there's light
at the end of the tunnel, John, Is that a
good barometer or not?

Speaker 18 (01:27:53):
Oh?

Speaker 4 (01:27:53):
Sure?

Speaker 24 (01:27:54):
I mean, you know, when you're getting an attorney that's
willing to work betting on the comes, you're only going
to get compensated they when they achieve some level of success.
You can absolutely bet that the screening process is in
part a prediction of the viability of that claim and
the likelihood of being able to collect something down the road.

Speaker 4 (01:28:15):
All right, all right, we got to take a break, Adrian.
Thanks for calling John Fuller. We always appreciate your expert opinion,
John Fuller for any kind of personal injury and especially
auto accidents. Are auto accident expert here on the show
three oh three five nine seven forty five hundred Go

(01:28:36):
with a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call
Compass Insurance. Pay too much your coverage at dozens of
insurance companies find out now three oh three, seven to
seven to one help. You'll think you're his only customer

(01:28:57):
when you choose Frank Durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino
your bubble shooter three three seven one three talk seven

(01:29:18):
one three eight two five five. Okay, So we have
uh Drew on who was thrown out of a supermarket.
Hi Drew, how can we help you? Sir? What's going on? Well?

Speaker 25 (01:29:33):
I want to start a movement to boycott Wegmans. I
did the best I could. I'm seventy eight years old.
I have several disabilities urinary incontinent, So two hundred feet
from the side of Wegmans store, behind a tree, behind
my open doors, no one could see my personal part.

(01:29:56):
The urine came out. It just came out. When you
have uterinarian comments, it just comes out. I did not urinate.
They got a document from my doctor of this supporting
me and the headquarters in New York as I should
be returned to the store to two women. But the

(01:30:19):
lady and the wagons and he sent over hates me.
So she's not letting me back for a minute.

Speaker 2 (01:30:26):
Now.

Speaker 4 (01:30:26):
Now let me let me ask. I was confused by
the beginning of the story, Drew. Did you say you
were at Wagman's for what reason? To begin with?

Speaker 25 (01:30:36):
To get food?

Speaker 2 (01:30:37):
Oh?

Speaker 4 (01:30:38):
Okay? He And and then you felt did you felt
pee coming on? And you went outside?

Speaker 25 (01:30:47):
I was outside. I had just pulled into the parking lots. Tom.
You can't stop it, It just comes.

Speaker 4 (01:30:54):
Out, Okay. So it was before hold on, it was
before you entered the store, correct, Okay? And they who
saw you.

Speaker 25 (01:31:08):
The security told me nobody saw me. They saw a stream.
No one saw my personal part because I secluded myself.

Speaker 4 (01:31:17):
And was it in your pants or had you pulled
down your pants.

Speaker 25 (01:31:22):
Well, at one point I pulled them down a little bit,
otherwise it would have soaked my pants.

Speaker 4 (01:31:29):
Okay, were you in?

Speaker 12 (01:31:30):
Were you?

Speaker 4 (01:31:31):
Were you hidden by trees or something?

Speaker 25 (01:31:34):
I was hidden by a tree, by my car, by
the two doors in the car, and security told me
they couldn't even see my personal part. All I saw
was a stream of liquid.

Speaker 4 (01:31:45):
Okay, So then what happened after that?

Speaker 25 (01:31:49):
They threw me out of the store. I called up.

Speaker 4 (01:31:52):
Corporated, Well, hold on, they but you weren't in the
store when that happened. So that's what I don't understand.
So what tell me?

Speaker 25 (01:32:00):
I went into the store, was shopping, okay, and they
threw me out. But the two women at corporate headquarters
said it's a medical issue, and they suggested, which I
agreed to do, wear an adult diaper from now on.
I okay that, and they still let me.

Speaker 4 (01:32:22):
In they that particular wait, that particular store. Even though
corporate said to let you in, they will not let
you in.

Speaker 25 (01:32:32):
Correct, Tomy asking people to boycott Wegmans because I have disability?

Speaker 4 (01:32:40):
Well, why don't we just call them and see if
we can let you back in?

Speaker 25 (01:32:45):
Iron with me? Tina is the lady who won't let
me back in.

Speaker 4 (01:32:50):
Okay, but did you hold on?

Speaker 12 (01:32:53):
Does Tina know I shot there anymore?

Speaker 4 (01:32:56):
Does Tina know that corporate said you can re enter?

Speaker 25 (01:33:02):
As far as I know, she does, But I'm not
one hundred percent sure.

Speaker 4 (01:33:07):
Was Tina the one that initially kicked you out?

Speaker 25 (01:33:11):
No, it was her subordinate.

Speaker 4 (01:33:13):
And who is Tina the manager?

Speaker 25 (01:33:16):
She's the head of security. She was a big minority woman.

Speaker 4 (01:33:22):
Okay, so Tina is head of security, will not let
you back in, the real.

Speaker 25 (01:33:31):
Reason is she doesn't like me. So that's not the
right reason. I have a man, Believe the time, I
don't want to have this medical issue. I'm always running
to the bathroom. It's very frustrating.

Speaker 4 (01:33:46):
Yeah, I imagine, Drew. I think of all the calls
you made, this is probably the one we can probably
do something. I think we should call and say, look,
this guy wants to shop there, he's gonna wear an
adult diaper. Give him a break. And I'm serious. Now,

(01:34:09):
I do think I can do it depends.

Speaker 22 (01:34:15):
Oh funny, Oh you're funny.

Speaker 4 (01:34:22):
Hey, hey, Drew, I want you to know that's Mark.
That's not me. I'm not making fun of That.

Speaker 12 (01:34:27):
Was I'm not making fun of him, but come on,
that was good.

Speaker 4 (01:34:30):
It was good.

Speaker 26 (01:34:31):
But Drew football coaches and said he's got some bladder issues.
So it's no problem, buddy.

Speaker 12 (01:34:36):
It happens. It does happen.

Speaker 14 (01:34:37):
Hey, Drew, you said that. The real reason, though, is
she doesn't like you. What happened there? Forget about the
urination thing.

Speaker 25 (01:34:44):
Always she's always giving me unfriendly looks.

Speaker 4 (01:34:49):
But why why do you think? Drew? Okay, who should
we get? Hey, bo, do you mind calling out there?

Speaker 22 (01:34:59):
I'll call during the break.

Speaker 4 (01:35:01):
It's in Jersey, right, Drew.

Speaker 25 (01:35:03):
Razy hanover New Jersey zero seven nine three six.

Speaker 4 (01:35:08):
No, No, don't give the number right now. We'll do
it off the air. I'm Tom Martino three O three
seven one three talks seven one three eight two five.
Knage Home Solutions Now has painting pros at your disposal.
Kwindows dot com for painting Kwindows dot com go with

(01:35:30):
a sure thing Denver's Best Roofer Excel Roofing dot Com.
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation comparison call Compass Insurance.
Pay too much your coverage at dozens of insurance companies
find out Now three oh three seven to seven to one.

Speaker 12 (01:35:49):
Help.

Speaker 4 (01:35:50):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino, your troubleshooter three zero

(01:36:11):
three seven one three talk seven one three A two
five five. Okay, So Steven's got a question on intellectual property.
Go ahead, Steven, what's going on with you?

Speaker 18 (01:36:24):
Oh?

Speaker 20 (01:36:25):
Yes, sir, I have uh me and buddy of mine.
We've created a pipe holder that goes into a car
cup holder. And what this pipe holder does It holds
your your smoking pipe, you're your cleaner's, your tools, and
your lighter. And along with this you can put a
small mouth. Masons are on the bottom so you can

(01:36:46):
carry your tobacco with you. And we created this on
a three D printer and I we dabbled with it,
you know, refined it, and then we put it out.
I put it out on Facebook Marketplace to some of
the pipe groups to see what the guys thought about it.
And I went from an idea to I've got over

(01:37:07):
one hundred people wanting this now.

Speaker 4 (01:37:09):
Okay, but Steven, you have you've you've lost hold on
Let me just explain this to you. You can no
longer patent it, okay, because you disclosed it publicly. Once
something is disclosed disclosed publicly, you can no longer patent it.
Oh okay, Well, now here's what I'm going to tell you.

(01:37:33):
I'm going to tell you why if it's ever challenged
in the future or right away, if they can show
that it was on Facebook marketplace before you patented it,
your patent would be null and void. Public disclosure is
one of the things that disqualifies you forever and every

(01:37:53):
anyone else from ever patenting it. However, that doesn't mean
you can't sell it. You can't give it a trade name,
you can't have a design that's unique. Of course you
can do that. You can still sell it, so go ahead,
but just remember people can copy it. So it's not

(01:38:14):
intellectual property. We call that trade property. Okay, So it's
still good. There are all kinds of people that have
trade property that can't be patented, but they have such
a great design, right, So just remember though somebody can

(01:38:34):
copy it. Now, you obviously are not going to what
you need to do is take that design, that three
D print. If you have a cat or whatever, you
need to now get that to somebody who can mass
produce it, right, and then you're going to have to
do your research. Most likely it's going to be a

(01:38:55):
Chinese or some foreign country. Maybe you can find some
wall shop in America that can produce him and then
start selling him on Amazon. Right, start a company and
do it. I mean, you're doing everything right except you
disclose it. But I'm not so sure it matters. Do
you think it's easily copied or not.

Speaker 20 (01:39:18):
I don't think it's going to be easily copied unless
they want to take unless they want to take the
time and slice this thing down with a nice to
get the internal the internals of this, because like I say,
it's it's exactly is wide at the top with different
measurements on the inside.

Speaker 12 (01:39:36):
Right exactly.

Speaker 14 (01:39:36):
I got a little different perspective on this when it
comes to knockoffs. More than anything, if he goes through
and pays somebody like Mark Trent or great guy, he
can go through get everything set up intellectual property this.

Speaker 4 (01:39:48):
Well, you can't do that now anyway, So it.

Speaker 14 (01:39:50):
Doesn't matter because he already put it out. But even
if you did do that, let's say he could do that.
All it takes is one one literally fact and China
to knock it off. They flood Amazon with it. It
just doesn't matter with patents. When it comes to stuff
sold on Amazon, things like just they don't matter. It

(01:40:11):
just doesn't matter. They flood the market with it, Timu.
If it really sold and it was popular, Temu and
Amazon would have thousands of them.

Speaker 4 (01:40:20):
Yeah, Mark's right. You spend a lot of money to
protect something and it's not worth it. The only time
it's worth something is if you have the horsepower to
enforce the patent, and Mark, you can enforce the patent
if you're big enough and bad enough.

Speaker 14 (01:40:34):
As soon as you knock one down on Timu, one
pops up on Ali Baba.

Speaker 12 (01:40:39):
That's my whole point.

Speaker 14 (01:40:40):
Yes, yeah, if you have a whole team of people
sitting around finding the knockoffs and then enforcing them through
the proper channels, I agree one hundred percent, Tom, But
in most cases, I mean, my god, it would cost
you more than that than he'd ever make selling this.
And by the way, I mean, like how many people
want to have a pipe and pipe cleaners and tobacco

(01:41:01):
like in their car.

Speaker 12 (01:41:02):
I mean, I don't know. I'm not a pipe smoker,
but that.

Speaker 4 (01:41:04):
He said, he already has one hundred people interested. So Steven,
what's keeping you from going to the next step.

Speaker 20 (01:41:13):
I just wanted to find out what my steps were
if I had to patent it, you know, if I
have to go through a patent before I get an
LLC to start something.

Speaker 4 (01:41:22):
For now, now, here's the only thing you have to
worry about, Steven, is that you're not violating an existing patent.

Speaker 20 (01:41:32):
No, I mean the well other things out there that
look similar, but it's not the same.

Speaker 4 (01:41:37):
But you don't know, Steve says, Steven, did you hear
what Mark just said, if they look similar, the patent Okay?
Mark said, they could look similar, not be the same,
but the patent could include a description of what yours is. So,
in other words, some patents have further just descriptions than

(01:42:01):
the actual product itself. I suggest before you do anything,
because you're going to spend a lot of money and
you could be sued. I would do a patent search,
not because you want to patent it, but do a
patent search so you can know if you're violating a patent.

(01:42:23):
That's what you do first if you're not violating a patent.
If you're not violating a patent, go ahead and do
the damn thing. Now. I want to know something else,
and I want to call Mark Trennor, and I don't know.
We'll get him on right now. I think we can
or for the next hour. And here's my question for him,

(01:42:43):
Kachina And for Mark, the question is he's already publicly
disclosed it. How much would he have to alter it
if he wanted to patent it? Again? What Mark said
is true, why bother patenting it? For some this small
it'll probably be knocked off anyway, but out of curiosity,

(01:43:05):
if you did want to protect it and patent it,
how much of alteration from the original disclosed one would
you have to do in order to qualify for a patent.
I don't think I've ever asked that question, but it's
a good question. Hang on, we'll come back with more

(01:43:25):
right after this. Go with a sure thing Denver's Best
roofer Excel roofing dot com. You don't pay a cent
until you're content. Time for an insurance check up, free
no obligation comparison call Compass Insurance paying too much your

(01:43:47):
coverage at dozens of insurance companies. Find out now three
O three seven to seven to one. Help. You'll think
you're his only customer when you choose Frank durand the
real estate man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two.

(01:44:08):
Hi Tom Martino, your trouble shooter three three seven one
three eight two five five. All right, let's see Steven
has this intellectual property thing? Anything else we can answer
for you, sir, I think that you are doing everything
correctly so far. Any last question, Steven, if you're still there, No,

(01:44:33):
I don't.

Speaker 20 (01:44:33):
I don't have any other questions at this point in time.

Speaker 4 (01:44:36):
Now listen the.

Speaker 5 (01:44:37):
Way you wrote the way the way you worded it.

Speaker 20 (01:44:39):
You're saying that I cannot do a patent on it
because it's considered public disclosure. Now, yes, I could sell
it as like a trade property.

Speaker 4 (01:44:50):
Well, yes, as your trade property that you're making. But
anyone can copy it and also sell it. And it's
whoever whoever markets it best has a catchy name, they're
usually the ones that do it. There are many many
products like that where they design it a special way
and all of that which can be copied, but you

(01:45:12):
can still have fun. Whatever possessed you to go public
before it was protected, I'm just curious, Steven.

Speaker 20 (01:45:19):
Well, well, I thought that, you know, you know, telling
the guys in the in the groups that I'm on
Facebook that do you know.

Speaker 5 (01:45:30):
We collaborate together.

Speaker 20 (01:45:32):
I figured I'd throw it out there and see what
some of the guys would think about it.

Speaker 5 (01:45:35):
And then next thing, you know, one tells another about it.

Speaker 20 (01:45:39):
Then they you know, it was just like all word
of mouth.

Speaker 4 (01:45:43):
So well, you know what, I'll tell you what it is, Uh,
the kind of thing that gets a lot of inventors
in trouble, non trouble, but it disappoints a lot of
inventors because they help people. And there is a very
special way to disclose it with an NDA, a non

(01:46:07):
disclosure agreement and only to very few people like attorneys
and stuff like that, where you can, you know, have
it disclosed, but it doesn't count as public disclosure. So anyway,
that's it. Three oh three seven to one three talk

(01:46:27):
seven one three A two five five. Now we have
another hour to go. We have Mark Schamansky with us
from Genesis Totalexteriors dot com. We have Matt from Paragon Services,
a public adjuster, So give us your calls on insurance
damage or home improvements, or insurance claims or anything else

(01:46:49):
on your mind.

Speaker 12 (01:46:49):
We got to serve hubles.

Speaker 14 (01:46:53):
What's that Some big examples Matt's going to give us
where they only offered a little bit of money.

Speaker 12 (01:46:58):
And he got them a lot of money.

Speaker 4 (01:47:00):
Okay, that's gonna be great coming up on the Troubleshooter Show.
Why use public adjusters? Go with a sure thing Denver's
best roofer Excel Roofing dot com.

Speaker 12 (01:47:12):
You don't pay a.

Speaker 4 (01:47:13):
Cent until you're contents. Time for an insurance check up free,
no obligation comparison call Compass Insurance. Pay too much your
coverage at dozens of insurance companies find out now three
oh three seven seven to one help. You'll think you're
his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax

(01:47:35):
Alliance three oh three nine two zero sixteen twenty two.

Speaker 1 (01:47:38):
Yeah, ripped of news need advice?

Speaker 2 (01:47:47):
You don't have come run anxious stats?

Speaker 1 (01:47:53):
Can Shooter's gonna help?

Speaker 3 (01:47:56):
Come man, This is the troubleshooter k now Tom Martino.

Speaker 4 (01:48:03):
Hey, I'm Tom Martino. Welcome to the show. Three O
three seven one three talk three oh three seven one
three A two five five or three oh three Tino.
That's three O three six, two seven eight four sixty six.
Where we like to have you call twenty four to seven.
We can call you back, get you on the show,
and we have with us. Marks Shmanski from Genesis, Tootalexteriors

(01:48:27):
dot com, Matt Stanford Paragonservices dot com. Matt is a
public adjuster for insurance claims and many times they work
with contractors like Genesis. When Genesis notices multiple lines of
damage not just roof, they say, hey, how do we

(01:48:47):
get the maximum claim for these homeowners so they can
get everything fixed? And that was the deep dark secret
somebody wanted me to address. They texted me and their
title of the text was deep dark secret Matt. And
here's truly what they mean by that. I'm going to
summarize their text. If you get people more money, and

(01:49:10):
you get people lots of money, we make it sound
like they profit from it or something. Technically, isn't all
of the money supposed to go to the damages. That
is a really good question, and I don't know how
to address it. You obviously Mark got a claim one time.
And we're going to have some examples of claims where

(01:49:31):
the insurance company offered a certain amount, you got them
a huge amount. Give me some examples, and then I'll
ask you what about leftover money market they technically getting
aren't they technically getting paid because they had mine?

Speaker 14 (01:49:46):
I'm sorry, Tom, mine was worse than that because they
declined it all together?

Speaker 4 (01:49:51):
What was yours? To begin with? Mark declined and you're.

Speaker 12 (01:49:54):
Talking about it with simple hell damage?

Speaker 14 (01:49:56):
Man, I was looking in my neighbor the gals us
here we're getting a new roof put on. I'm like, well,
son of a gun, maybe I got some damage. So
I called I did the wrong thing. Back then, this
five or six years ago. I called my insurance company.

Speaker 4 (01:50:10):
First.

Speaker 14 (01:50:11):
The insurance company came out and said, ah, there might
be a little damage, but not enough. You don't have
enough damage for any claim whatsoever. Claim denied. And I
called Matt up, and basically fast forward a year, I
get a check for eighty four thousand bucks.

Speaker 7 (01:50:27):
Golly, give us some other examples, Matt, Yeah, that's always
a good one. But the biggest one is Lewisville fire.
A couple of years ago. There's a laboratory up there,
really giant laboratory, and Liberty Mutual wanted to offer up
I think sixty thousand dollars to clean this very large,
expansive laboratory with all this equipment. And I ended up

(01:50:52):
getting him six million for that. So sixty yeah, sixty thousand,
just to give me a freaking break. That's the biggest
one that I've ever done by far. But and you know,
Liberty Mutual is pretty good most of the time.

Speaker 14 (01:51:06):
He had that one with the Skylight and they after
her deductible.

Speaker 4 (01:51:11):
I think it was eight grand to begin with, wasn't it.

Speaker 14 (01:51:14):
No, it was eight hundred and fifty dollars, So they
said there was eighteen hundred and fifty in damage deductibles
a thousand. They sent her a check for eight fifty.
Matt ended up getting her close to one hundred.

Speaker 4 (01:51:29):
Golly, what other examples did you have any more? I mean,
that was enough, Matt. You don't have to go on.
I've got scores of them. I mean, it just happens
all the time, you know.

Speaker 7 (01:51:38):
The ones I really loved was when they deny it,
and I get out there and just reverse it, you know,
and get them paid out.

Speaker 4 (01:51:43):
Those those feel good.

Speaker 14 (01:51:45):
What drives me crazy is when they don't look at windows.
How many times are those little windows seals broke and
the insurance agester tells you about them, has it ever
happened once?

Speaker 4 (01:51:55):
Yeah?

Speaker 7 (01:51:56):
They like to walk right by obvious damage, you know,
because a howner really doesn't know.

Speaker 4 (01:52:01):
They don't have a trained eye to look for this stuff,
you know.

Speaker 7 (01:52:04):
And that's why when we come out, we identify all
kinds of stuff that they Most homeowners go, God, I
didn't even see my garage door had a ding in
it or whatever. But windows are a big one.

Speaker 4 (01:52:15):
They're expensive and they just get overlooked.

Speaker 15 (01:52:17):
And wow at the aluminum clad or metal clad windows,
all the little dents in the top.

Speaker 6 (01:52:22):
You know.

Speaker 15 (01:52:23):
We had the win in Franktown, that older couple in
the horse farm and again they bought two windows and
we end up getting the whole house but one window bought.

Speaker 12 (01:52:32):
How does it work?

Speaker 14 (01:52:32):
You just made me think with the dents, how do
they look at air conditioners?

Speaker 4 (01:52:37):
Now?

Speaker 14 (01:52:38):
How do they look at that? If there's dance on them?
Do they replace the air conditioner.

Speaker 7 (01:52:42):
Yeah, if there's dents in the housing, the actual housing,
they'll replace the outside unit. Most of the time though
those whole condenser, the whole thing. Now most of the
time that's a pretty thick.

Speaker 12 (01:52:52):
Gauge steel they off.

Speaker 7 (01:52:54):
Now what it will do, heyl will damage the fins, right,
and then you comb, Yeah, get get five hundred bucks
from the insurance company to comb them.

Speaker 4 (01:53:03):
And then how.

Speaker 12 (01:53:04):
About how about decks?

Speaker 14 (01:53:05):
Mark, you build decks When a helstorm actually destroys your roof,
a wooden deck must be trashed.

Speaker 4 (01:53:12):
Well, it is, and it isn't.

Speaker 15 (01:53:13):
Sometimes it only paste of sand and sometimes' so we'll
sand it.

Speaker 12 (01:53:17):
Yeah, but then it still looks branded.

Speaker 15 (01:53:18):
And then you got some still little dimples there because
you have to sand so far. Then I all your
all your screws are showing. You got to screw those
down further. It's a paint of butt for doing the
decks with the you know, insurance company.

Speaker 12 (01:53:31):
See what Tom, what Mark's graded to.

Speaker 14 (01:53:34):
And like when we had that floor damage in our house,
this is the stuff I never thought about. So I
have him out and he looks at the floor and
he goes, Okay, we're gonna have to replace some of
this because of the water damage. But then we got
to match the whole thing in. So we got to
sand every bit of hardwood that keeps going. But when
you do that, you got to pull up the border.

(01:53:55):
When you do that, it's going to mess up the paint.
So we got to repaint the walls. When you repaint
the walls, you got to do this, and then when
you do that, you got to do this. So he
tied sanding the floors into Oh my god, forty thousand dollars.

Speaker 12 (01:54:10):
That's worth of work.

Speaker 15 (01:54:11):
Yeah, I'm removing the base boards and then you've got
calk lines you got to take care of. You're resetting
the base boards because you know you are going down
some so you got to clean all that up and
all that has to be taken care of.

Speaker 12 (01:54:22):
It's crazy.

Speaker 4 (01:54:22):
So now that brings me back to the deep dark secret.
Are you allowed to keep money? I mean, I thought
the money is maybe you're supposed to give it back
to your insurance if you don't use it. I mean,
what is the rule on that.

Speaker 7 (01:54:35):
Well, now you're you're not supposed to go five miles
over the speed limit either, but people do it every day,
so that kind of that's a gray area. You know,
technically it's unethical to profit economically from an insurance claim.

Speaker 4 (01:54:47):
You're supposed to use the money.

Speaker 7 (01:54:48):
To fix your house, especially if you've got a mortgage involved.

Speaker 14 (01:54:50):
I think a lot of people probably do you in
an upgrade if you will, h oh, for sure.

Speaker 4 (01:54:55):
So when you make okay, but let's put it this way.
When you get him a settlement, is it for a
cash amount or for an item? For example? If you
give them a cash amount and they get it done cheaper,
all the well, you know there's no harm, no foul, right, Yeah,
I don't. It doesn't bother me. My job is to
get the money once it's in a home. That's what
I'm getting at, though. Do you do it by the

(01:55:17):
item or by the by the price it's it's in bulk,
but it's broken out in an exactimate estimate.

Speaker 7 (01:55:23):
So every dime that's paid out by the insurance company's
accounted for for that certain item, but it comes in
bulk checks.

Speaker 14 (01:55:32):
Hey, hey, can's got a question on YouTube and it's
for Matt.

Speaker 12 (01:55:35):
But here I'll just read what he said.

Speaker 14 (01:55:38):
Please ask him how do people pay for this when
the insurance company will write him a check, but the
mortgage company is also on the check, and they won't
pay until the work is done.

Speaker 4 (01:55:51):
Yeah, that seems unfair. I mean, if they get it
done cheaper, why should the insurance why should the mortgage
company keep the extra money and pay down your loan?

Speaker 7 (01:56:01):
Well, they want to keep that money and make interest
on it. So it just depends on the bank. Some
of them hold those funds, you know. Mark Schamansky knows
that real well. You know, these guys will hold an
insurance check for months and make you do the work,
and then they'll do they'll actually have inspections, you know,
come out and verify the work and then release the
money and draws. Also, you've got recoverable depreciation, which is

(01:56:25):
the funds that the insurance company hold back until the
job's complete.

Speaker 4 (01:56:29):
Okay, Matt, somebody just texted me. Does this put a
black mark? When somebody gets a lot of money or
more of a payout or they use a public adjuster,
does it put them in a higher risk pool or
do they get like a black mark against them on
the clue report?

Speaker 23 (01:56:43):
No?

Speaker 7 (01:56:44):
And really, you know a lot of people worry are
they going to drop me if I use a public
adjuster or if I, you know, get a large payout.
I mean, they can drop you at any time for
any reason. But what they pay out, they're gonna want
that money back. So they want those premiums to keep
flowing in over the years, so.

Speaker 4 (01:57:00):
They raise premiums. Do they surcharge people when you get
involved on auto coverage?

Speaker 7 (01:57:04):
Definitely, But on homeowner coverage it's an act of God.
You're not behind the wheel, right, So they can't raise
your homeowner rates for filing a claim specifically, but they
will go up per zip code if that particular zip
code keeps getting whacked by hail.

Speaker 4 (01:57:20):
Everybody's gonna pay, all right, We got more coming up.
I want to remind you that Compass Insurance group, while
we're on the topic of insurance, they do free insurance checkups,
and it's true, it's independent objective. They will truly tell
you if you have a great deal or if they're
better deals out there. Please trust them. Three zero three

(01:57:42):
nine nine thousand go with a sure thing Denver's Best
roofer Excel roofing dot com. You don't pay a cent
until you're content for an insurance checkup free, no obligation.

(01:58:02):
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies. Find out now three oh
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. Tom

(01:58:26):
Martino here with questions for our experts, but you're welcome
to call in three oh three Martino three oh three
six two seven eight four sixty six. Mold Mark Schamansky
since part of Genesis Total Serience, you do mold mitigation,
mold detection. Some homeowner wants to know before they bother

(01:58:49):
calling an expert out. Are these home tests worth of
dam Well?

Speaker 15 (01:58:55):
The biggest thing is you need to do a test properly,
and you have to do your control and then you
have to have your spaces that you're doing it, and
you have to make sure you're not in the house
moving around stirring up things while.

Speaker 4 (01:59:07):
You're doing a test. You have to know what you're doing.

Speaker 15 (01:59:11):
I've never done a home test, so I really couldn't
tell you what the results or how those work.

Speaker 4 (01:59:15):
But there's a lot goes to it.

Speaker 15 (01:59:17):
You know, we do a lot of training to get
certified to do mold testing, so you're doing it the
right way to make sure that your house is clean
or not clean during that and by.

Speaker 4 (01:59:28):
The way, mark on another question earlier, is there any
such thing as anti mold paint? So they're sure Williams.

Speaker 15 (01:59:37):
For a long time, they actually discontinued they it wasn't
anti mold, it was anti my cold crobial paint, and
I thought they were going after a hostile market, but
the hospitals weren't willing to pay the extra fee because
they still had to go through and still sanitize the
room afterwards.

Speaker 4 (01:59:51):
But supposedly the product actually lasts. You know, if germs
fell on the.

Speaker 15 (01:59:55):
Wall, they would kill them for several several years after
the paint was on the wall. So it's pretty cool
lot of concept. But again it just didn't take off,
so Suirreliams just discontinued that product.

Speaker 4 (02:00:07):
Okay, Now we mentioned various upgrades without full remodeling, like banisters, doors,
little things people can do in the house. What do
you get most bang for the buck when it comes
to that kind of stuff without structural remodeling, Well, I
think you know, you go back to your basics.

Speaker 15 (02:00:24):
Your kitchens and bathrooms, excuse me, I think are the
biggest ones because if a person walks into a house
and you have vanities that are short in a bathroom
and it's old tile and it's an old looking vanity
and such, you know, people like to see new things,
and you know, certainly upgrading the bathroom and kitchen is
the best way to spend your money in the house.

Speaker 4 (02:00:45):
But you can do little things that really improve the
looks of your house by like the railings.

Speaker 15 (02:00:49):
The railings, or you pop a door out that's maybe
those hollow core doors that builders use even in a
million dollar house nowadays, and put a real solid core
two panel door house door in your house.

Speaker 4 (02:01:01):
It's they're beautiful, you know, And that's it. And I
find front doors too, those old ugly metal doors with
foam centers, I mean they're ugly, they are.

Speaker 15 (02:01:13):
And you know, there's some really cool, cool front doors
out there nowadays that just really give you great curve appeal.
If you think you're putting your house in the market,
what better way to make your house look better When
somebody's driving by, like, do I want to go look
at this house?

Speaker 4 (02:01:26):
But a nice, nice front door. All right. Now, as
far as Matt, Paragon Services a public adjuster who works
with homeowners against their insurance, Matt mold claims on insurance.
When mold is discovered, does that cause a big problem?
Because listen, ever since Ed McMahon, who was the very

(02:01:48):
first big insurance claim ever for mold. He was the
very first ever and because he was on the tonight's
show Time with Johnny Carson for those youngsters never heard
of him. That that's what he was. He was like
a co host or a sidekick, and he made this
giant stink over mold. Ever since then, insurance companies have

(02:02:12):
been it's a nightmare for insurance companies. What kind of
mold claims, Matt, do you look for or do you
get or do you not bother? Is it impossible talk
about mold and insurance. Yeah.

Speaker 7 (02:02:24):
I usually try to find ways to not bring the
m word up to insurance companies because it's it never
goes well at first. And the reason is when you
have mold, there's been a it's been wet for a while, right,
that area has been wet.

Speaker 4 (02:02:37):
Long enough to have mold growth.

Speaker 7 (02:02:39):
So insurance companies like to pay out for sudden and
accidental events, right.

Speaker 4 (02:02:44):
Okay, So that's where it gets a little sticky because
it's not a warranty. So they'll say, wait a minute,
this was seepage over years, right.

Speaker 7 (02:02:51):
And usually I can get them to be reasonable and
say oh you know, they'll say, yeah, well, okay, we'll
take care of the supply line that was leaking, we'll
take care of whatever damage that it caught, but we're
not going to take care of the mold. And so
there are other policies. Some policies just don't have mold
coverage at all. Other policies will have like five thousand
dollars mold limit things like that. So you know, again,

(02:03:13):
if you bring mold into the equation, it just hurts
your chances of getting them to pay out fully and
approve everything. So I use that you know, mold is
brought up last from my desk.

Speaker 4 (02:03:29):
Okay, now, okay. So when it comes to full damages
and lumpsum checks, you say, they're all based on individual damages,
but they're paid in a lump sum. So technically you've
never heard of a mortgage company or anyone like insurance

(02:03:50):
saying what did you spend the money on or do
you ever have to account for repairs? Really, they're pretty
loose about that.

Speaker 7 (02:03:58):
At the most, I'll get a record us for photos
and they'll say, you know, we just need to confirm
the roof was replaced. That could also be done with
the roofing permit or things like that. But no, they
don't really seem to track how that homeowner spends that money.

Speaker 4 (02:04:13):
They just want to get it settled and out of
their hair, right.

Speaker 7 (02:04:16):
Yeah, And you know, I can tell you this though,
If you got money to replace your roof and you
don't do it and you try to call it out
another in another year or two for hal they're they're
gonna know, and they're not gonna pay for it twice.

Speaker 4 (02:04:28):
So and that's pretty fraudulent. Hey what does that? What
does that mean?

Speaker 17 (02:04:32):
Oh?

Speaker 2 (02:04:32):
Oh oh?

Speaker 4 (02:04:33):
If you if you got money and you never did
it right and then you have something later on, they're
going to say, wait a minute, you never fix this
to begin with. Doesn't that go for every insurance claim?

Speaker 7 (02:04:45):
Yes, but a roof is a good example of just
so people are aware of that.

Speaker 4 (02:04:49):
You know, if if you that's the risky run.

Speaker 7 (02:04:51):
If you don't fix what they approved it will any
component of that estimate. They're not going to come back
and pay for it again if you have a problem.

Speaker 4 (02:05:00):
Okay, we got more coming up. I'm Tom Martine. We
have experts with us, great experts on stuff like this.
I love it. Three oh three seven one three eight
two five five. Now this I brought to you in
part by Wave eight Wealth Management. Now you all know
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(02:05:23):
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(02:06:04):
right now. Three O three seven seven one four three
five seven seven seven one help go with a sure
thing Denver's Best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance

(02:06:26):
check up free, no obligation. In comparison, call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three oh three seven seven one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino here. All right, As

(02:06:54):
you know, Drew called in earlier. Drew is a guy
that always has problem. He calls the show dozens of
times over the years. He was visiting Wagman's store to
buy food in New Jersey, but before he entered the store,
he accidentally peed behind a tree due to incontinence. He

(02:07:17):
then entered the store and he was kicked out. Tina,
head of security, will not let him back in even
after Drew claims that corporate will let him back. So
what's going on?

Speaker 12 (02:07:37):
Okay?

Speaker 4 (02:07:38):
Tom?

Speaker 22 (02:07:39):
I called Wagman's and they knew at the local store
and hand Over New Jersey. They knew of Drew, and
they referred me to their corporate office and I talked
to a lady by the name of Nat, and Nat
told me specifically, she said, why are you helping him?

(02:08:03):
I thought that was kind of strange, and so I
told the story about Drew and his accidental urination, and
she was pretty straightforward, in point blank to me and said,
Drew is no longer allowed in our Handover New Jersey store,
and in fact, he's not allowed in any Wegman's grocery

(02:08:23):
store chain. And I further asked. I said, you need
to let Drew in because he has these pills for
this urinary condition.

Speaker 4 (02:08:34):
And he's gonna wear a diaper.

Speaker 22 (02:08:36):
Well, and he has to get the pills from the
pharmacy inside this Wegman's store. So she was pretty point
blank she said, well, then if he needs this medication,
he needs a transfer his prescription to any other store
but Wegman's. So I just think there's something I'd like
to have Drew come back up and explain more. There's
something more going on to the issue, but they're they're adamant.

Speaker 14 (02:08:59):
I I told Drew, so he's actually banned from every
single one of their.

Speaker 22 (02:09:04):
She made a point to tell me that he's banned
not from this store, but from all I don't know
how many Wegmans if there are, but every one of them.
And then I said, I think you need to cut
Drew some slack. I think this is pretty draconian. And
she says, this is all I'm going to discuss with you,
and she hung up.

Speaker 4 (02:09:23):
And who were you talking to that hung up?

Speaker 22 (02:09:26):
She's head of the customer care department in the corporate headquarters.

Speaker 4 (02:09:30):
Wow. So he was wrong when he said corporate sided
with him.

Speaker 22 (02:09:34):
Right because I asked for Drew apparently talked to a
lady by the name of Anne Meek at corporate and
Ann Meek said that she had no problem allowing Drew
back in to Wegmans.

Speaker 4 (02:09:48):
But did she admit that.

Speaker 22 (02:09:49):
Nope, they didn't know who Anne Meek. They did not
know who Anne was.

Speaker 4 (02:09:54):
So Drew, we called Wegmans and they said, under no
circumstances are you allowed in any Wagman store ever.

Speaker 25 (02:10:02):
Again, Well, they told me and they wrote that it
was because I urinated in the parking lot. I didn't urinate.
It comes out I have incontinence. It comes out and
I was two hundred feet from the sign to our

(02:10:22):
behind a tree.

Speaker 26 (02:10:25):
Incontinence. I'm confused by that. And I think one and
the same urine comes out of you on both cases.

Speaker 4 (02:10:34):
Well yeah, but what he meant was it wasn't he
meant it wasn't intentional. Okay, So Drew, here's the thing,
and I really mean this sincerely. Now we fool around
a lot, but I mean this. I think you literally
they admitted to us you're not allowed in there, and
it's because of this urination you should sue under the

(02:10:59):
American with Disabilities Act.

Speaker 12 (02:11:01):
I don't think it has Tom. I don't think it
has anything to do with the story's telling.

Speaker 4 (02:11:06):
Now.

Speaker 12 (02:11:07):
I think it's got to do with a lot of
other things.

Speaker 22 (02:11:09):
Yeah, I believe from what the corporate officer said that
there's something more going on. But I told Nat at
the corporate headquarters that I think Drew I went to
bat for you. I said, look, this is a one
time deal, just letting him back in. He needs to
go into the pharmacy. And I said, if if I

(02:11:31):
would appreciate a little consideration for him, and if not,
I'm going to go on the air and discuss this
draconian uh, you know, attitude against Drew. Unless Drew, there's
something more that you're not telling me.

Speaker 4 (02:11:45):
And Drew, listen, I want to ask you something, Drew.
Is there another food There are other food stores in
New Jersey?

Speaker 25 (02:11:53):
Yes, Wagman is the best price. I'm a poor person,
and it's a principle in the thing. I did nothing wrong.

Speaker 4 (02:12:01):
But they're not. They're not saying your band for that reason.
They're saying your band for other reasons.

Speaker 25 (02:12:09):
Well, they put it in writing to me, that was
the reason.

Speaker 4 (02:12:12):
Wait wait, wait, wait, wait wait? You have an email
or a letter?

Speaker 25 (02:12:17):
Letter?

Speaker 4 (02:12:19):
You have a letter? Can you send that? Can you
take a picture of.

Speaker 2 (02:12:23):
That for us?

Speaker 25 (02:12:24):
I don't have a camera, but I'll faxit to you.

Speaker 4 (02:12:28):
You wait wait, wait? Do you have a cell phone?

Speaker 25 (02:12:34):
Do I have one?

Speaker 4 (02:12:35):
Your cell phone has a picture? Has a camera?

Speaker 25 (02:12:38):
You don't have a cell phone?

Speaker 4 (02:12:40):
What are you on right now?

Speaker 25 (02:12:43):
A home phone?

Speaker 4 (02:12:44):
Okay?

Speaker 22 (02:12:46):
Okay, can take a picture.

Speaker 25 (02:12:47):
Of it to make a suggestion. I would like to
any lawyer. I can put up thousands up front. I
want to sue Wagons. This is DRACONI and it's ridiculous.

Speaker 4 (02:13:01):
Yeah, but here's the problem. Here's the problem. You got
to get an attorney. You got to get an attorney
in New Jersey. Any attorneys we get out West isn't
going to do any good.

Speaker 25 (02:13:13):
And I'm asking the public if you care about disable people,
boycott Wegmans, boycott Wagmans when it hits them in the punk.

Speaker 4 (02:13:23):
In any case, Drew, you got to find another store.
You really do you need to give this one up.
They're not going to give in, and I don't think
you're going to find an attorney to take the case.

Speaker 22 (02:13:34):
If Drew can get this letter to me, if he
can get a neighbor or someone to send a picture
of the letter or just.

Speaker 4 (02:13:41):
Or can you make a copy of that somewhere, Drew
and send us a copy of it.

Speaker 26 (02:13:49):
I'll try some printers or copiers can copy and email
that photo. So that could be an option.

Speaker 4 (02:13:56):
Maybe if you go to an office supply store and
ask them to email it to us, We'll give you
the email address.

Speaker 25 (02:14:03):
In the meantime, remember I told you about the pharmacists
who committed malpractice, same store, and they been trying to
get rid of me the last seven months.

Speaker 4 (02:14:13):
Well maybe that's the reason. There's just a lot of
bad blood there Drew, and now a lot of bad urine.
They're just like they're upset with you. Man. They don't
want you around anymore. They don't want you around, Drew, Drew.
Did you ever fix Drew that that when you called
that malpractice with the with the drug store, when you

(02:14:34):
said it was malpractice, did you ever do anything about that?
Or did you start going number two again? No?

Speaker 25 (02:14:41):
I never did it. What he did was he prescribed
to consecutive laxatuts.

Speaker 4 (02:14:47):
I get it. But did that clear up? Or do
you still have a problem?

Speaker 11 (02:14:52):
Oh?

Speaker 25 (02:14:52):
Not clear it up?

Speaker 4 (02:14:54):
Okay, thank goodness.

Speaker 25 (02:14:57):
But in any case, what they're doing is r draconian.

Speaker 24 (02:15:02):
It's very I cannot believe you have you fall into
something every week or so.

Speaker 12 (02:15:11):
How is this possible for any human.

Speaker 14 (02:15:13):
To come across so many issues all the time.

Speaker 12 (02:15:18):
It's remarkable.

Speaker 25 (02:15:19):
Why only she would only listen? Jesus says in the
Bible his true people are persecuted, persecuted. You don't get
it because you're not a Christian, Hey.

Speaker 4 (02:15:32):
Drew, Drew. How do you know he's not a Christian?

Speaker 25 (02:15:36):
Because a real Christian does not talk selfishly and mockingly
like he talks.

Speaker 4 (02:15:42):
Do you believe I'm a Christian, Drew learn, do you
believe I'm a Christian?

Speaker 25 (02:15:49):
You're close?

Speaker 12 (02:15:53):
Is good?

Speaker 4 (02:15:56):
Okay, Drew, listen, you really do. You really do have
a lot of conflicts.

Speaker 12 (02:16:01):
It's amazing, and we have won.

Speaker 25 (02:16:07):
Guess how much money we've won with those conflicts. We've
won ninety percent of them.

Speaker 12 (02:16:13):
Not since I've ever heard of your name, not one
of them that I know.

Speaker 4 (02:16:16):
Mark, Mark years ago. We were successful on one of
them that I know of, and but that was it.
But he was always getting in trouble with people who
he was always suing. How many different lawsuits did you
do over the years, be honest, Drew? How many?

Speaker 25 (02:16:36):
I never can But I'll tell you this, We've won
over a million dollars.

Speaker 4 (02:16:42):
Well, where's that money?

Speaker 25 (02:16:44):
How's that? Mark for being?

Speaker 4 (02:16:46):
Well? No, no, no, Drew, where is that money you won?

Speaker 25 (02:16:50):
And that's over twenty five years, it's gone.

Speaker 4 (02:16:54):
So you did live off of you did live off
of that money for a while.

Speaker 25 (02:16:58):
Right, yes, of course.

Speaker 12 (02:17:00):
What was the biggest settlement?

Speaker 5 (02:17:02):
True?

Speaker 4 (02:17:02):
Like one single one? How much it was six hundred?
I think six hundred thousand.

Speaker 25 (02:17:07):
You're closed five hundred thousand?

Speaker 4 (02:17:09):
And what was that?

Speaker 2 (02:17:10):
What was it?

Speaker 4 (02:17:10):
It was when I was on WABC in New York.

Speaker 12 (02:17:13):
But what was it?

Speaker 25 (02:17:16):
What was what?

Speaker 12 (02:17:17):
What was the lawsuit?

Speaker 25 (02:17:20):
The lawsuit was I protected black students and Hispanic students.
They were being harmed in Paterson, New Jersey, and I
gave it my job for them, and I had no lawyer,
no case, no money, no nothing to judges won the case.
They called me at home and they told me how

(02:17:42):
to win the case. The judges did that.

Speaker 4 (02:17:45):
In anyway, we have, we have time disband. I gave
it publicity on WABC.

Speaker 25 (02:17:53):
Got it and Tom, you bankrupted marri Lynch by doing that.

Speaker 4 (02:17:58):
That one time, that one all. Yeah, we did a
lot mark Back in the day, Drew was not as
as eccentric maybe as now and Drew. I don't mean
that as a put down, but I think that over
the years, as he ran out of money, he's gotten
a bit more desperate. I mean, I'm not saying he's
manufacturing these things, but he does end up with a

(02:18:20):
lot of conflict. But hey, I guess I have.

Speaker 25 (02:18:24):
An e urgency to heroinate. I wish i'd inter have it.
It's terrible, Yeah, I know it's terrible.

Speaker 4 (02:18:33):
I imagine it is Drew Drew I'm never going to make
fun of somebody's physical ailments. God love you. I gotta
take this break. I'm Tom Martino.

Speaker 22 (02:18:41):
Get the letter to us. I'll make another call.

Speaker 4 (02:18:43):
Get that letter to us. I want to see it
in writing more after this, go with a sure thing
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(02:19:06):
all three seven to seven to one.

Speaker 12 (02:19:07):
Help.

Speaker 4 (02:19:08):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hello Tom Martino here. Okay, so let's

(02:19:29):
go to Steve real quick.

Speaker 2 (02:19:30):
Here.

Speaker 4 (02:19:30):
Steve, you got a question on chimney repair?

Speaker 10 (02:19:34):
Yeah, Hi, Hi, Tom, just pay question for you.

Speaker 20 (02:19:37):
Excuse me.

Speaker 10 (02:19:38):
I have a chimney crown at my house which is cracked,
and I just want to try to get a good
referral name from you that could either repair it or
replace it.

Speaker 4 (02:19:51):
Mark, do we have chimney people.

Speaker 12 (02:19:53):
I mean we have to Oh, Mark right next to me,
Mark can do I.

Speaker 4 (02:19:57):
Can help you out. You have the office a call,
we can help you out. What do you need done?
What do you need done? Steve?

Speaker 10 (02:20:06):
I'm not sure if it has to be replaced, but
there's cement in this whole cracking and kind of coming
apart common mars.

Speaker 15 (02:20:14):
So it is so common, So we can silicon it
up or you can pull it out. I'd just rather
silicon it because it's a lot less expensive than us
pulling it out and redoing it.

Speaker 10 (02:20:25):
Okay, Can I get your number?

Speaker 6 (02:20:27):
Yeah?

Speaker 4 (02:20:27):
Three h three six seven eight five nine.

Speaker 21 (02:20:33):
Eight five nine, and it's Genesis Total Exteriors dot Com
perfect Tom.

Speaker 18 (02:20:44):
Thank you very much.

Speaker 4 (02:20:45):
Thank you, Steve. I appreciate you listening man. Matt Stanford
now gave you Genesis. Here's Matt. A public adjuster is
Paragon Services. Paragon Services seven to one nine seven two
six zero zero two zero seven one nine seven two

(02:21:06):
six zero zero two zero. Whenever I give out that number,
I get the inevitable question does he work front range? Yes?
He does the entire front range. So we're running out
of time. I want to remind everyone that you go
to referrals dot com for help information and referrals to
find out all about the show, Tom Martino dot com

(02:21:27):
and of course call three to zero three Martino for
help information and referrals twenty four to seven. Pass it
around and save all your problems for me.