The Troubleshooter 7-3-25

Episode Transcript

Speaker 1 (00:04):
Ripped off, news, need advice? Who you don't he?

Speaker 2 (00:10):
Come running as fast as we can.

Speaker 1 (00:15):
Show Shooter's gonna help.

Speaker 3 (00:17):
Come man, this is the Troubleshooter Show.

Speaker 4 (00:21):
No Tom Martinez. Welcome my friends to the only show
but it's kind It's almost a fourth of July, and welcome.
We are still here right now solving problems, answering questions,
taking complaints you've been ripped off or taking advantage of.
We have the show for you. We want to help you.
We get directly involved in almost anything you can imagine,

(00:44):
from issues with landlords and contractors to dentist and attorneys
and doctors. We are here to solve your problems. We've
recouped over three hundred million dollars in cash, merchandise, exchanges, refunds.
I'll directly do this show. In fact, the longest running
show with the same host over forty five years. We

(01:06):
love helping people. Three h three Martino, that's the number.
I got, two lines open. We're gonna get to the
phones in a second. I do want to introduce a
friend and also a sponsor of the show and a
referral list member, Nick Gravina Groovina Gnas do I do
that as good as your dad. Uh, it's pretty good,

(01:27):
not bad.

Speaker 2 (01:27):
Huh.

Speaker 5 (01:28):
He still thinks everybody you know doesn't do it quite
as good as he does.

Speaker 4 (01:31):
Of course he does it. Is he enjoying? He's pretty
much retired, right?

Speaker 5 (01:35):
Oh yeah?

Speaker 4 (01:35):
In Florida. Yeah, that's where everybody retires. And my parents
went to Florida. When did he go there?

Speaker 5 (01:41):
Oh? Man, he started probably about five or six years ago,
and then he's been pretty permanent for the last probably
three or so.

Speaker 4 (01:48):
Does he like it?

Speaker 5 (01:49):
He loves it.

Speaker 4 (01:50):
My parents love Florida. Here's what I noticed. You've been
down there to visit him, right? Oh yeah, Now tell
me if it's just my parents or your parents or
your dad, same way you get to down there in
the house is eighty five degrees and it's ninety five
outside and humid, and they're wearing like a sweater. Yes,
what the hell? Suzanna and I are sitting there going

(02:11):
you gotta turn the ac I oh me, my dad
even sleep.

Speaker 5 (02:14):
We battle when we go down there. I turn it
down to like, you know, seventy five, and then he
comes out and goes up to eighty two and we
play that the whole time I'm there.

Speaker 4 (02:22):
Eighty two. That is it's remarkable. And that's at Florida.

Speaker 5 (02:25):
It is oh yeah, man, Yeah, you go outside in
ninety nine with probably ninety plus humidity and even getting
in the pool is like, hey.

Speaker 4 (02:32):
Yeah, it's miserable.

Speaker 5 (02:33):
Yeah.

Speaker 4 (02:34):
My grandmother lived in Phoenix and I'd go out there
and visit her during the summer, and I remember one
time jumping into her swimming pool at her place. Holy crap,
it was horrible. It was like diving into a hot tub, right,
If not hotter, I mean it was crazy, right, all right,
folks three oh three seven one three eight two five five, Nick,

(02:54):
and of course Gravenus they do everything they do windows
sliding doors. In fact, Suzanne and I just got a
beautiful sliding door, and Nick, I was going to tell you,
I kind of love how it works. You guys came out.
You showed us all the different options. I had no
idea how many different options there were on sliding doors.
But I love the fact you guys do that. And

(03:15):
I'll tell you what I like about the one we
show the most. When you lock it, you know, typically
picture this d a typical sliding door. If you took
like a screwdriver or a crowbar under it. You could
bounce it and basically open it. I mean you could
easily get that thing to open without breaking it. This one,

(03:36):
when you lock it, there's multiple lock points going all
the way down, like those safe doors in the movies. Yeah,
like the safe doors in the movies exactly. But it
locks real easy. It's not like you got to fight it.
But I love that security feature. And then I just
love the looks at it. At first, Nick, you were like, well,
some of the less expensive ones there's more glass, right,

(03:59):
and this one you've got a bigger border. But it's
a beautiful border.

Speaker 3 (04:03):
Yeah.

Speaker 4 (04:04):
And because we well used in the house, we overlook
like woods and stuff we like to view. So I
was a little afraid of that, but it didn't take
anything away. Yeah, but looks gorgeous. And honestly, the price
of it was great. I mean it's like for one
of the higher end ones, I was shocked what the
price was. The big beautiful border. It's a big, beautiful

(04:24):
sliding door. So listen any questions you have for Nick,
These guys do siding, indoors, entry doors. What I love
about them when it comes to windows, you know, most
companies we see them advertised on TV all the time.
One of them does these long formats, which I'll talk
about one day. Long formats on TV are interesting, two

(04:45):
or three commercial. But one of them, I'm gonna just
say renewal. I'm not going to say the whole company name,
but they do long format. But when you think about
what they sell, they sell one brand. So if you
go to a company like that, I'm not saying it's
a bad window, saying that's it. That's what you're buying.
Is that window when you go to a Nick's place Gravenus,

(05:07):
here's the deal. You're talking twenty different manufacturers with what
fifty plus lines of windows?

Speaker 5 (05:13):
Correct?

Speaker 4 (05:14):
I mean it's it's ridiculous. So if you got a
fix and flip bam, you got something. If you got
a house in Veil, that's ten million dollars, you got something.
You got it for everything, every budget, every house, modern, Victorian,
you name it, they got it. That's what I love
about what these guys do compared to a lot of
other people out there. All right, three three seven, one,

(05:36):
three eight, two five five. I don't know what poshmark is.
Please educate me, Jane. What is poshmark?

Speaker 6 (05:43):
Hey?

Speaker 7 (05:43):
Good, morning. How are you.

Speaker 4 (05:45):
I'm doing great.

Speaker 6 (05:45):
How are you Pushmark? Oh?

Speaker 7 (05:47):
Thank you, I'm doing good. Except they got scammed by Poshmark.
I've been a devoted and trusted sellar top rated seller
on their site for eight years and happen to be
driving through the Arizona day with very limited selfune service,
stopped to get gassed, glanced at my phone saw a
notification from Poshmark that said I had made a purchase

(06:08):
for fine jewelry. Well, I didn't make a purchase for
fine jewelry. So I immediately opened my phone to look
at what happened and noticed that it said that I
had made a purchase for a pair of gold ear rings.
And I immediately clicked on it to see what that
was because I thought if I made a purchase, I
wasn't aware of it.

Speaker 4 (06:28):
That's the entire scam, is that right there? Hey, you
made a purpose or a purchase purchase.

Speaker 7 (06:34):
Yeah, And I have made purchases on Poshmark before, and so,
you know, I realized they have like a policy that
if something happens, they cover you.

Speaker 8 (06:43):
They call it posh Love.

Speaker 7 (06:44):
You can report it it's an accidental purchase or whatever,
and they'll take.

Speaker 6 (06:48):
Care of you.

Speaker 4 (06:48):
You know, I just went to I'm sorry, I just
got it. I need to understand Poshmark a little better.
I just went to it, and like the first thing
I clicked on was like purses or something, and it
brought me to purses that are like one thousand bucks
for a Louis Vaton. Are these used? Are they?

Speaker 3 (07:07):
What?

Speaker 4 (07:07):
Are they? Are they used? Yeah?

Speaker 9 (07:09):
It's a sellers.

Speaker 7 (07:13):
Can sell you know, retail brand new items, or you
can sell vintage, or you can sell gently used, preloved items.

Speaker 4 (07:20):
So what happened? You clicked on it, you didn't buy it?
Then what?

Speaker 7 (07:24):
I didn't buy it? So I immediately sent Poshmark a note.
I tried to click on it to find out, you know,
how to cancel it, because there is an option. You know,
Accidental purchases do happen if you click a wrong but
sometimes so I clicked on it to try and cancel it,
and all it kept doing was taking me to a
live show on Poshmark, which I don't participate in live

(07:45):
shows on Poshmark. I'm a retired radio and TV.

Speaker 4 (07:48):
So were they kind of like their home shopping channeled
or up there selling stuff?

Speaker 7 (07:52):
Yes, people can do a live broadcast and sell their
wares live and apparently they've activated a bidding system where
you can bit on an item. Well, the item that
I supposedly bought was an eighty nine dollars pair of
gold ear rings, and when I tried to click on
it to cancel it, thinking maybe I'd brushed my phone
made an accidental purchase, it wouldn't allow me to cancel.

(08:14):
It wouldn't take me to any pages that I was
familiar with. It just kept putting me back on a
live show and I kept clicking out of it.

Speaker 4 (08:21):
So what happened? Jane? Did you call them? Is there
someone to communicate with their No.

Speaker 7 (08:28):
They offer absolutely no phone service. You have to contact
poschmark support your female, which I immediately did. Now, mind you,
I'm standing in the desert at one hundred and eleven degrees,
so it's no fun doing this, so I contacted them.
They contacted me back and they said, we have no
such record of this order that you played.

Speaker 4 (08:47):
I'm sorry, why are you standing in the desert at
one hundred and eleven degrees?

Speaker 7 (08:51):
I was driving across Arizona when this notification came to
my phone. I stopped at a guest.

Speaker 4 (08:58):
I got you, so you couldn't cancel it in anything
you click leads to no man's land. So then what
happens did that? Let me ask you this. Did the
earring show up?

Speaker 7 (09:08):
Not yet, but they're on their way. Because when I
got to my destination and I had service and air conditioning,
I looked at my phone and I saw that an
order had been placed and I was being charged five
hundred dollars for a pair of eighty nine dollars gold
earrings that I never even ordered.

Speaker 4 (09:24):
How did you pay? How did you or someone how
did they get paid for?

Speaker 7 (09:29):
Well, here's what happens. I'm a Poshmark seller, so I.

Speaker 6 (09:32):
Have an account, so they have account in my.

Speaker 7 (09:35):
Account, so they deducted five hundred and forty nine dollars
from my Poschmark balance.

Speaker 4 (09:40):
Hold on, hold on, I get it. I got to
take this break chain and I think I got a
picture of it unless if there's more to the story,
and I promise if there is, I'll let you talk.
Right after this. We got two lines open three zero
three seven one three talk.

Speaker 10 (09:58):
Go with a sure thing, Denvers Rufer Excel roofing dot com.

Speaker 11 (10:02):
You don't pay a cent until you're contenth.

Speaker 10 (10:07):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 4 (10:28):
All right, three oh three seven one three A two
five five. Don't forget to join us on YouTube. During
the breaks, I was talking about how expensive these purses
are on Poshmark, and I just can't believe it. I mean,
there's purses up here for twenty seven hundred dollars Louis
Vatan black leather shoulder back, twenty seven hundred bucks for

(10:51):
a person I need to go shop in Mark go shopping?
My god, you realize how many purses you could get
at Costco for twenty seven hundred. I guarantee you can't
get seven, probably close to twenty seven hundred perses, and
you could get a hot dog and a coke for
an additional buck fifty. Whyre there? It's really amazing though

(11:12):
I had no idea pursus were that expensive. But here's
the deal with it, here's why we're talking about pursus.
Jane is a seller on Poshmark. You can sell things there,
either new slightly used. Some manufacturers might be trying to
get rid of inventory that's not really moving. But because
she's a seller, she has an account with them, and

(11:33):
she accidentally or somebody else ended up buying some gold
earrings that are worth about eighty nine bucks for five
hundred dollars. And Poshmark just debited your account that you
have for selling, so you don't even have a credit
card to go after to fight. You simply are out
of the money, right correct.

Speaker 7 (11:56):
And Poshmark, when I contacted them, told me they had
no indication that there had been an order place. I
thought everything was fine. As soon as I saw that
an order had been placed. When I checked back later,
I immediately sent them the order number, let them know
what was happening, and I said, I'm being charged five
hundred and forty nine dollars for an eighty nine dollars
pair of earings. I never ordered.

Speaker 6 (12:17):
What they say back to me, and it came back and.

Speaker 7 (12:19):
Said it came from my IP address. And it's being
shipped to my home address and it's non refundible, And
I said, well, I did not order this, so I
don't understand why this is happening. Apparently.

Speaker 12 (12:30):
You know.

Speaker 4 (12:30):
That's kind of interesting though, Jane. If they're not lying
and it literally came from your IP address, I mean,
unless fit was somebody else in your family on that computer,
I'm not so sure how that would happen. Now, if
it happened accidentally, that's another thing. So let's assume do
you think it happened, or or let me ask you this.
Do you kick back a few at night and maybe

(12:53):
do a little shopping? No, okay, shopping. We've all woken
up one day and had an Amazon package we forgot
we ordered.

Speaker 7 (13:03):
No, No, it had nothing to do with that. It
occurred during the day. And what I realized what happened
was apparently on their live they have these live auctions
that I'm.

Speaker 6 (13:12):
I don't participate in, and that's what happened.

Speaker 4 (13:14):
You somehow bid on it or something.

Speaker 7 (13:16):
If you accidentally open a live auction site, there's a
button right there at the bottom that says bid now,
And apparently they're saying that I bid five hundred dollars
on a pair of eighty nine dollars earrings. Who would
do that?

Speaker 5 (13:30):
Your pocket bought it?

Speaker 7 (13:32):
Yeah, apparently it must have brushed through against my phone
hit that, and so they said, there's no recourse. Those
bids are binding and there's nothing I can do.

Speaker 4 (13:44):
Here's a problem. Here's why I think they're binding because
it's not Poshmark. Well, I mean, it's their platform. But basically,
you have someone like you that's a seller and they're
having an auction, and basically they get five hundred bucks.
Poshmark probably collect some money from you, gives them the
five hundred bucks, and they're never going to get it

(14:04):
back from that seller. So that's why they're not giving
it back to you.

Speaker 6 (14:08):
Pod.

Speaker 7 (14:09):
It's twenty percent of that and Poschmark wouldn't do a thing.
And I said, listen, I've been a trusted, top rated
seller on your site for eight years. If this was
an accidental purchase, forgive me. I offered to give the
seller eighty nine dollars for her earrings and send her
earrings back to her if it was something that I did,
you know, accidentally, I apologize, but they absolutely refused. The

(14:31):
seller stone walled me Poschmark.

Speaker 6 (14:33):
Stone walled me.

Speaker 7 (14:34):
They won't refund anything. And I just want to warn
other people out there that if you're on Poshmark, turn
off your notifications, because if you get a notification that
you have somebody that likes one of your items, wants
to purchase them, or you have a new follower, it's
mixed in with these auction buttons. And if you accidentally
fat thumb brush an auction button, not only do you

(14:56):
turn on that auction button, but you place a bid
that you don't even know has.

Speaker 4 (15:00):
That's crazy.

Speaker 7 (15:01):
I've been online researching and it's happened to a bunch
of people. And the other thing that makes me so
angry is Poshmark is aware of it.

Speaker 4 (15:07):
Well, one of the things, let me tell you one
thing you could do, Jane, and I'm not kidding, and
it works. It probably will work in this case. You
could take Poshmark because that's the platform to small claims
court for that amount of money. Now, they might be
able to prove left and right with the IP address
and everything you've talked about that you actually made the

(15:31):
purchase or someone in your house. But I mean, really,
that's an argument within itself. Now, here's the thing that
I think will happen, though, they would have to get
an attorney. Understand, when you go after a company, I
don't care if it's at and t uber, a hospital,
any big company, when you take the small claims route,
which will only cost you fifty five dollars, they'll be

(15:53):
very easy to serve. And once you serve them, they're
going to have to make a decision. They're going to
have to hire local council because I do not believe
they're located here in Colorado, although they do business here
through the Internet. I think they would have to hire
outside council to represent them. That would cost them a

(16:14):
heck of a lot more than five hundred dollars. So
typically what happens in these scenarios is you're going to
receive a check even before the mediation part, for the
five hundred dollars. That's just the most economical decision that
a company can make. So I would personally do that,
but I love the fact you warned everybody. But it

(16:35):
would be very simple just to fill out the paperwork,
go down to your county wherever that IP address is, Douglas, Rapo,
wherever you live, and file with the county in small
claims court for fifty five dollars. Then you have them served,
and Dmitri or one of our deputies here can help
tell you how to serve them. It's very easy. And

(16:57):
then I bet you get your five hundred bucks because
it's going to cost them more to go to court
than it would be to give you the five hundred bucks.

Speaker 7 (17:06):
Absolutely, and I plan to do that. But I just
want people to be aware that this is happening, and
Poshmark is aware of it needs to fix it.

Speaker 4 (17:12):
Yeah, it is. I think they should. I think they
should have a little grace because you've been dealing with
them for eight years. I appreciate the call. You know what, Jane,
though it's not just like it's not just Poshmark. What
kills me, guys is when you call a company and
you can't get through to a human they basically that's it.
I mean, that's the new business model. Make it so

(17:34):
hard to talk to someone or to complain that you
just give up.

Speaker 5 (17:39):
Could that be some fraud though, Like, would she have
some type an agreement when she signed up to be
a Poshmark dealer?

Speaker 2 (17:44):
Yeah?

Speaker 5 (17:45):
Could they just remove money from her account? Even though
he's hard to do, even if she's a purchaser at
that time.

Speaker 4 (17:51):
Yeah, I would guess it's probably like them. I would
guess it's like a cross collateral agreement with a bank
at least language. You know, if your checking account goes
in the hole and you have money in your savings
account or your joint account, we can yank it. I
think it would be the same way, or like a
merchant account with a credit card.

Speaker 5 (18:11):
Right line of credit.

Speaker 4 (18:12):
These guys have a.

Speaker 13 (18:13):
Term physical presence here, no sm.

Speaker 4 (18:16):
Well, there's numerous ways you could serve that. I'd have
to get on Colorado SOS to see, but there is
other ways. You could actually even serve them by mail
where they sign for it. So and they're going to
sign for something like that. There's numerous ways to serve them.
But you know, I'm not going to go into which ones.
But there's a lot of companies. I have dealt with

(18:39):
a satellite company because I signed a non disclosure at
the end, I'll just say a satellite company. And they
said they never received my equipment back. This is years ago,
and I sent it back and I even sent them
a picture of the actual thing from the UPS store.
Showing it with the tracking number and the tracking number

(19:00):
right to where I was supposed to send it, but
apparently they couldn't find it, wanted to charge me three
or four inner bucks. I ended up suing them, and
I ended up getting a check before I mean probably
two days after I served them, they were calling me.
Sometimes the only way to talk to these companies is
to sue them. There's an airline out there. How many
times have I sued that airline, Suzanne, Honest to god,

(19:23):
how many times?

Speaker 11 (19:24):
A handful?

Speaker 4 (19:25):
For sure, A handful. Now, Now there's an airline out
there that does not have anybody to talk to. But
I assure you, if you serve them on Monday, legals
calling you on Tuesday, Terry and Sophie, hold tight.

Speaker 10 (19:43):
Go with a sure thing Denver's Best roofer Excel roofing
dot com.

Speaker 12 (19:47):
You don't pay a cent until you're content.

Speaker 10 (19:52):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of an insurance companies find out now three O three,
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 4 (20:18):
All right, three o three seven one three eight two
five five. We were talking about different media in companies
and and god, does everybody remember a Blockbuster cheese? The
last store finally closed a while back. But talk about
a company with the footprint. They had more stores than
like say, Quick Trip seven eleven and you know, get

(20:41):
and go put together across the country and they just
never saw technology, never got it. But hey, Shannon, do
you remember the mini disc players? We were talking about
that during break. I remember doing a show over at
thirteenth and Lawrence in the nineties, and that's how they
would record them on these tiny little mini discs. So

(21:04):
I came across a bunch of them I had a
year ago, and I had to find a mini disc
player to convert them to MP three so I'd have
them forever. The mini disc player, it wasn't even a recorder,
costs me like three hundred dollars. Yeah, I should have
asked you. You probably got six of them? Yes, hey, Mark,
floppy discs flopy Oh of course.

Speaker 14 (21:26):
Hey Mark, I just went to Blockbuster's website. It's still
their old school logo and it says we're working on
rewinding your movie. But while you wait, check out all
that Sling TV has to offer. So I wonder if
Sling bought them out or bought the website.

Speaker 4 (21:41):
Dish bottom, dishbottom. Yeah, God, why would anybody buy.

Speaker 15 (21:45):
Well, the initial response, or the initial reasoning was because
they own a cell phone company, they were going to
turn all of the Blockbuster locations into this cell phone
brick and mortar.

Speaker 4 (22:00):
Do you guys remember going to like Safeway and King Soupers,
Like on a Friday, you're grabbing something time Mark and
they got a whole video section and you'd go over
there and like ninety nine cents you'd rent a movie.

Speaker 5 (22:12):
Friday nights were pandemonium anywhere because they had the new releases.

Speaker 14 (22:15):
Yeah right, but time crunch to get them returned, so
you don't it didn't get charged.

Speaker 5 (22:21):
Yeah, you only have two days on new releases versus
like five.

Speaker 4 (22:24):
Five on the other Yeah. It was crazy, man, It's nuts.
And red Box popped up and you could walk up
to red Box and throw a dollar in and the
damn thing would spit out. Actually before that red Box.
People probably don't remember this before they add the Kiosk
and Walmart and in front of Walgreens and all that.
They would actually charge you like twenty bucks a month

(22:48):
and you could get whatever DVDs you want shipped to
your house overnight. When you were done with them, it
came in a prepackaged label. You'd pop them in your mailbox.
They'd have them back a day or two later, and
then you would get at your next one in.

Speaker 5 (23:00):
Q Netflix Netflix.

Speaker 4 (23:03):
You're right, that was Netflix, not Red Box, but they
were red envelopes. They were l You're absolutely right. That
was Netflix. Now there's a company that learned how to
how to work. They went from that to just streaming everything.

Speaker 5 (23:17):
Netflix was amazing. God, we loved that. You know you'd
have to go.

Speaker 9 (23:21):
Yeah, My first Netflix account was seventy nine a month
for an unlimited seven dollars, yes, seven dollars ninety nine
cents a month for unlimited to movies.

Speaker 4 (23:30):
And you could get them like every three days if
you watched them quick back. And then US mail was
a lot faster. And some of us, I'm not saying
I would do this. Some of us own computer stores
at the time and had an equipment that wasn't readily
available back in the nineties that could copy a DVD
with no problem, and you would have a copy of

(23:53):
it forever. And then you were still astounded by talkies.
Then your wife would always wonder why you have stack
of eight million DVDs that you've never watched? All right, Hey, Terry,
what's going on with you? And sorry, I promise you're next, Terry, Yes,

(24:14):
what is going on? Hey Mark? Yes, ma'am. So we own.

Speaker 16 (24:22):
My family owns a small business in lower downtown Denver,
and I had two different business people reach out to
me email in the last day or so and show
and post to me a TikTok And I don't do TikTok.
But this guy's bash in our company?

Speaker 4 (24:41):
What is he housing?

Speaker 2 (24:42):
It?

Speaker 4 (24:42):
Was he like a customer that's pissed off or what?

Speaker 16 (24:45):
No? No, he evidently lives in the neighborhood. He finally
somebody got that out of him in the replies. I
read a bunch of the replies, and he evidently lives
in the area, and he watches the building and he's
questioning because there's no trucks coming and going when he's
seen them. You know that we are possibly, you know,
doing some kind of trafficking out of out of our business.

Speaker 4 (25:09):
Like sex trafficking, drug trafficking. What's he accusing you, guys?

Speaker 16 (25:12):
He didn't get specific about it. He just said, you know,
his his TikTok if you I sent, I'm looking.

Speaker 4 (25:20):
At it right now. Unfortunately I can't hear the audio. Okay,
can we Is there any cuss words in it?

Speaker 3 (25:27):
Uh?

Speaker 4 (25:29):
No, I would. I would like to hear it. So, Hey, Shannon,
is this something I got play on here? I'm watching
the TikTok, but I can't get audio. Oh, hold on,
he's here on TikTok Okay, hold on?

Speaker 17 (25:45):
Stuff here in Denver that's shall we say sketchy. A
couple of weeks ago, I sent a picture of a
building four and a million dollar building on Lawrence Street,
which is I would say most likely involved in human trafficking.
So in my neighborhood, we have the district headquarters for
Whole Foods. It's a very expensive area to live in residentially.

Speaker 4 (26:10):
So one thing I've noticed is this shop.

Speaker 17 (26:15):
AAAA Specialties here in this very expensive luxury district, and
they make springs. Springs. For fifty eight years they've made
springs and somehow they managed to pay at least three
people a large salary. I know because the two people
that look like they weren't there. They're driving I don't.

Speaker 4 (26:36):
Know, even three cars.

Speaker 17 (26:39):
And I'll go ahead and I'll leave the website here
on the TikTok.

Speaker 4 (26:42):
But yeah, I was a department on a space. I
would check.

Speaker 17 (26:46):
Out AAAA specialties here on Huron Street. Because whatever they're
doing is not making springs. One little side note way,
if you're moving springs to pay even say three people's salaries,
there should be trucks going in and out all the
time with your products.

Speaker 2 (27:07):
There's not.

Speaker 4 (27:08):
I have never seen a truck back into that that
doc almost no. So what are they really doing? I'm
gonna go ahead and.

Speaker 17 (27:15):
Just tag Department of Justice and other associated people you
know are And.

Speaker 4 (27:21):
Then it's our president from his Eastern European mob question
marketer project. What is this guy's what? What is this
guy's beef with you? Have you ever met this guy?
This is very odd.

Speaker 8 (27:35):
No, sir, I don't.

Speaker 16 (27:36):
I don't recognognize him. I will tell you that we
kind of score I kind of you know, we scroll
through the comments and stuff trying to make a connection,
and I do think so. We're in lower downtown Denver,
which used to be the old industrial part of Denver
that they've now gentrified. I've got apartments all the way
around me now. But my family bought this property in
around nineteen sixty five.

Speaker 4 (27:57):
Into you think this guy listen, DearS guy to be
something to this terry In other words, let me throw
this at you. Do you think this guy could possibly
be a builder or someone that wants to buy that
property and convert it to something. This guy's got some
kind of axe to grind and I don't get it.
And I wanted to ask you this. Have you guys
been selling springs since nineteen fifty six?

Speaker 16 (28:22):
Since nineteen sixty two. We started on sixteenth and Wazi.
We used to make drive lines and we manufacture metal springs.
And they move off this property and moved over here
in about nineteen sixty five, and we've been here ever since.

Speaker 4 (28:37):
Why this guy hold on? Let me take a break.
This is remarkable, Suzanne.

Speaker 14 (28:42):
I'm thinking I might Adam on TikTok and send him
a message.

Speaker 4 (28:45):
I would love to figure out why he thinks this.
And then he's at the bottom. He's like the Russian
mob or whatever it said.

Speaker 9 (28:52):
Does anybody know? Sorry, do you know this guy's real
name and where he works or where he lives. I'd
love to chat with him about this.

Speaker 4 (29:00):
Love to track him down street.

Speaker 16 (29:01):
I think he lives in the apartments across the street
from us.

Speaker 4 (29:04):
Why would he have it? Like who wakes up one
day and goes, oh, there's a building that's been selling springs.
It must be part of the mafia. Well, it's crazy.

Speaker 16 (29:13):
All I can tell you is reading through his comments,
it looks like he lives in the building across the street.
He works from home. He says he's been there seven
months and he's never seen a truck. Our building I
had ups comes to me every day, picks up for
me every ding.

Speaker 4 (29:30):
It's evidence there's something hold on. I gotta take this break.
Go ahead, Susanne. What'd you find out?

Speaker 6 (29:34):
I found him.

Speaker 14 (29:35):
I'm going to send him a message.

Speaker 4 (29:36):
Let's try to get this guy. I want to know
what his beef is? Does he does? He not want
businesses around there? There's some reason this guy is doing it,
and I'd love to know why. It's a Scooby Doo mystery.

Speaker 10 (29:52):
Go with a sure thing. Denver's best Roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only

(30:14):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 4 (30:24):
You know, the more I think about this, the more
I really want to know what this guy's beef is. Suzanne,
you're you reached out to this guy I did.

Speaker 14 (30:32):
I found him on TikTok and send him a message
to call us and let us know what his deal is.

Speaker 4 (30:38):
Yeah, it's kind of interesting, Terry. I want to get
Marco Bendinelli on to talk about this. It's kind of
funny because it seems to be I'd have to watch
it a couple more times, but it seems to be opinion.
So he's not saying you're part of a Russian mob.
He's not saying he's saying, hey, it looks strange. So

(30:59):
from a legal standpoint, and I'm not an attorney, but
because of what I do for a living, I don't
see anything necessarily wrong. God, I can go either way,
but I'd love to get a legal mind to look
at it. And I wonder if even just a letter

(31:20):
to him would would have him pull it down. It's
so odd though, I just yeah, and you have no
idea like possibly, did did you guys cut him off
at parking or I mean anything? There's nothing.

Speaker 14 (31:34):
I mean, he has over eleven thousand followers, Mark.

Speaker 16 (31:39):
Yeah, Well, that's what concerns me is when I looked
at it and I started seeing, well, there's a couple
hundred replies to him. Some are negative, some are positive.
And you know there are some people that went on
there and defended us. They're familiar with our business and said, no,
not true.

Speaker 18 (31:54):
They're legit.

Speaker 4 (31:55):
What's his other content?

Speaker 2 (31:57):
Like?

Speaker 4 (31:58):
Is his content? Like all? Can your theory like this?
I don't know.

Speaker 16 (32:03):
I don't have to talk Mark.

Speaker 6 (32:05):
I have no idea.

Speaker 16 (32:06):
If have these people not sent me an email with
the link, I wouldn't have known anything about this.

Speaker 4 (32:11):
Yeah, I want to get Marco up. We're not going
to be able to get him till after uh until
probably Monday, and then Monday we're actually gonna have two
attorneys in filling in for Tom and myself. I would
love to get Marco up, maybe on Tuesday or Wednesday.
But regardless, Terry, we're gonna call you back. I need

(32:32):
the right attorney for it, though, a personal injury attorney
he might have. Go ahead.

Speaker 9 (32:37):
Hey, I found some more info in this guy. So
I found his Facebook.

Speaker 4 (32:41):
What's his name again?

Speaker 9 (32:42):
So he goes by Agent of Chaos with a K wow,
so agent of kaosh aok and according to the Facebook verb,
so uh gosh, he's a producer slast DJ, born and
raised in the Let's see Saint Piece Flord in Washington, DC,
now based out of Denver.

Speaker 4 (33:03):
I haven't really dug into him. Where does he work? Well,
it doesn't.

Speaker 9 (33:07):
Say, but the picture that the pictures I found of
him on the internet under this Agent of Chaos with
a K sure looks like that dude in that TikTok video.

Speaker 4 (33:16):
It's probably him. Yeah, So apparently he's some kind of
a DJ. Yeah.

Speaker 5 (33:22):
So some of these people have applied to his TikTok
where one says I've personally done business there many times
and have seen the manufacturer specialty custom springs. Springs are
in everything, but what they do is quite unique.

Speaker 4 (33:34):
Does he live in a condo or are they apartments?

Speaker 16 (33:37):
Jerry, there are apartments. We've got apartments on three sides
of us and losts on.

Speaker 4 (33:44):
Have you guys totally side note, have you guys been
offered a ton of money for that property?

Speaker 17 (33:50):
Well?

Speaker 18 (33:50):
Sure, off and on.

Speaker 16 (33:51):
I mean we've been here a very long time, and
during all this developing and stuff, of course, you know
we've had people.

Speaker 4 (33:57):
Approached, well just out of curiosity. Forget about this guy
for an This is just more my business brain thinking,
why wouldn't you move? Once again, nothing to do with
this guy, but why wouldn't you guys move to a
different facility that would be much cheaper, if there's such
a thing, and then sell that property. I'm just totally curious.

Speaker 16 (34:19):
Well, well, part of it has been because the real
estate market's been so upside down.

Speaker 4 (34:25):
Yeah, it has, you.

Speaker 16 (34:26):
Know, to find a facility to move to, to move
all of our equipment and inventory and stuff. You know,
it just hasn't. It hasn't come together. And I guess, honestly, Mark.

Speaker 12 (34:38):
We do have.

Speaker 16 (34:39):
We do have quite a following of people that do
come in. You know that they're trying to invent stuff
or fix something or something, and we what is an.

Speaker 4 (34:46):
Idea of a spring you would make? Give me an
idea like what does the specialty spring use for automotive? Wise?
Like what? And then what else?

Speaker 15 (34:56):
I mean?

Speaker 16 (34:56):
So we I mean we can make We make all
types of of metal springs for other manufacturers. We make
springs for fitness equipment, we make springs for oh okay,
fiber optics, we make springs for exercise equipment.

Speaker 4 (35:14):
I never would thought that someone woke up someday and goes,
you know what we're gonna do. We're gonna manufacture springs.
And they've been around for sixty seventy years. That's remarkable, Terry.

Speaker 16 (35:26):
Yeah, business in nineteen.

Speaker 4 (35:28):
Just give his first name, what is it Joel? And
we're trying to reach out.

Speaker 9 (35:32):
I'm pretty sure I found where he actually works as
a real job too.

Speaker 4 (35:35):
What is it a DJ or what Starbucks barista? What
are we talking? A tech company? A tech company? Interesting?

Speaker 5 (35:42):
Some of these comments are fun on this to.

Speaker 4 (35:44):
Hey, Terry, We're going to grab all your info. We're
going to line up Marco so Susan maybe you can
get that going for Tuesday, but I want to have
him on. Maybe we have Marco. Write this guy a
letter on your behalf and try to figure it out.

Speaker 10 (35:58):
Hold tight, go with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance check up free, no obligation.
In comparison, call Compass Insurance. Pay too much your coverage
at dozens of insurance companies find out now three oh
three seven seven to one help. You'll think you're his

(36:20):
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine to zero sixteen twenty.

Speaker 2 (36:28):
Two Rift News.

Speaker 6 (36:38):
So you don't have.

Speaker 2 (36:41):
Come run anxious as we can.

Speaker 1 (36:44):
Shooter's gonna help.

Speaker 3 (36:46):
Come man, this is the Troubleshooter Show Now Tel Martinez, Welcome, my.

Speaker 4 (36:53):
Friends, shot the only show that's time. We're here to sell, promise,
answer your questions, take complaints. By the way, if you
join us on YouTube, we put up the links to
that TikTok video. Somebody, some guy chaotic something or other too?
Who is it? Agent of chaos? Agent of Chaos is
raining down chaos on a local business in downtown Denver,

(37:17):
and you can kind of get an idea of what happens.
We reached out to one of our attorneys. We're going
to have them on along with the caller next week.
But we're gonna get involved in this one. I don't
understand it. This company's been around since the sixties. This
guy's eluding, alluding to the fact they're mafioso. Yeah, that's

(37:37):
kind of crazy. It's kind of insane. And you can
see the TikTok video for yourself. Go to YouTube dot
com type in Troubleshooter Network. You'll see the live show
right there. And Suzanne, you've been posting the links to it.
But I'd love your opinion on it. Absolutely would love
your opinion on what you make of it. I can't
figure out what's going on. We also have Nick Ravine

(38:00):
with us. These guys do it all. They do siding,
they do windows, they do doors, entry doors. What's the
biggest thing people can do to their house, Nick, that
will bring the value of their house up? Doors or windows?

Speaker 5 (38:17):
You know, it's it's a little bit of both. People
do say your front door that you enter is kind
of the big wow factor the entry door. Yep. So
put a big, nice, fancy looking door, you know, and
people are just like, man, that's amazing.

Speaker 4 (38:29):
What are ranges for an entry door? I mean, you've
got track homes like in Highlands Ranch, I would guess
there's just there's a lot of houses at the entry
door is just a door, right, so, but a nice
door with maybe windows on the side or above. I mean,
are we talking a couple grand? Five grand? Give me
a price range of an entry door.

Speaker 5 (38:49):
Yeah, I mean probably like low low end, fifteen hundred,
but we sell them up to you know, ten twelve grand,
just depending on the configuration.

Speaker 4 (38:56):
Just depending How about windows in a house, take a
two thousand square foot house, I don't know what the
average amount of windows a track home by US homes
or boy, I'm dating myself there, lenar KB homes. What
do you think there?

Speaker 5 (39:09):
You know, it just kind of depends on you know,
the quality, the color.

Speaker 4 (39:13):
I mean once again though a spread.

Speaker 5 (39:16):
You know, each window can be anywhere probably from you know,
say eight hundred up to you know two thousand a
piece installed installed.

Speaker 4 (39:22):
Yet Wow, that's pretty cool. Yeah, that's actually a lot lesson,
I thought a lot less. How about custom stuff if
someone has if someone wants like a stained you guys
do that.

Speaker 5 (39:32):
Yeah, if we do like a wood window, we can
offer standing services if needed.

Speaker 4 (39:36):
Oh that's pretty cool. Yeah, and then how about just
a massive like if someone wanted a piece of glass
like that? Or is that something outside your realm? And
I'm pointing at what's in between Shannon and myself in
the station. It's a piece of glass. It's got to
be twenty feet long or fifteen feet long by four
or five feet.

Speaker 5 (39:55):
We don't really replace glass. We replace full windows, the
full windows, right, resident or you know we do residential,
not storefront or commercial.

Speaker 4 (40:03):
Well, this will sound silly, but if someone breaks one
pain on a double or triple pain window, you've got
to replace the whole thing. There's no way to just
replace the pain and get that gap in between again.

Speaker 5 (40:15):
Correct.

Speaker 4 (40:15):
So once that seals broke, it's over, right.

Speaker 5 (40:17):
You have to get a new hermetically sealed one from
a manufacturer.

Speaker 4 (40:20):
What do you think between double and triple while we're
talking windows, is there I'm sure there's a price difference.
It's three pains compared to two. Energy efficiency? Are they
about the same.

Speaker 5 (40:31):
Uh no, I mean triple pain. You can get definitely
more efficient again, you know, it could be about a
third more efficient, a third more efficient.

Speaker 4 (40:38):
Is there any windows out there that are as efficient
as say this wall, well, an exterior wall that actually
has insulation.

Speaker 5 (40:47):
No, nothing, I'm aware of.

Speaker 4 (40:49):
No.

Speaker 5 (40:49):
They're starting to come out with vacuum glass a little
bit more. And that's supposed to what is that where
they basically suck all the dead air out of a
unit and they have stints in it, and but the
U factors on them are going to just be super low.
They do it in Europe right now.

Speaker 2 (41:05):
Wow, we have a.

Speaker 5 (41:05):
Manufacturer coming out right, So it'll be super high efficiency,
you know, but it'll be expensive originally, but it'll definitely
drive the price up originally and then give it five
years and it'll go down.

Speaker 4 (41:18):
Didn't weren't you the one we sent out to look
at that home that was passive solar. Yes, and another
company put windows in it which were basically the absolute
worst windows you could put in for a passive solar.

Speaker 5 (41:31):
House, right, the worst glass in the windows, the.

Speaker 4 (41:33):
Worst glass because it would just deflect right right.

Speaker 5 (41:36):
They needed the solar gain of the sun they needed
heat right to heat their home. That's how their homeworks, literally,
that's how it works.

Speaker 2 (41:42):
Right.

Speaker 4 (41:42):
Was it built into the back of like a hill?

Speaker 2 (41:45):
Uh?

Speaker 5 (41:45):
Yes, the backside was in a hill. Yep, that's wild
and faced, you know, kind of southwest. All glass and
they put high reflective glass so they didn't get any
heat in their house anymore.

Speaker 4 (41:55):
Oh man, that would suck. That would absolutely suck. All right, people,
any questions, you have any issues whatsoever, maybe a bad
contractor maybe a bad landlord. Maybe you just want to
tell us about an issue that you need help with.
Three oh three Martino got three lines open, three zero
three Martino. Sorry, what's going on with you?

Speaker 6 (42:18):
Hey?

Speaker 4 (42:18):
Sorry?

Speaker 8 (42:20):
Oh yes, sir, I'm sorry. I didn't know you were
talking to me.

Speaker 4 (42:24):
No, no problem, what's going on? How can we help
you today?

Speaker 8 (42:28):
Yes, my insurance provider sent us an unrenewal letter because
of our roof.

Speaker 4 (42:40):
Well what exactly did it say? Did it say your
roof is now over twenty years old? Did they come
out and inspect it and say the roof wasn't in
good shape? What led up to this?

Speaker 8 (42:53):
Well, he said, the grind mules are coming out. But
you know, looking from my roof. I don't see anything
that's really looking bad. But anyway, see what happened?

Speaker 4 (43:13):
Well, how old is the roof?

Speaker 8 (43:14):
Sorry it's only ten years old?

Speaker 4 (43:18):
Okay?

Speaker 8 (43:21):
Because what happened, their policy defaultd it to when the
house was built in nineteen seventy. But we had hail
damage that I put a plane and they sent me
two thousand dollars and I had a roofer to look

(43:43):
at it, and he wanted the check. That scared me because.

Speaker 4 (43:50):
Sorry, hold on, did not sorry hold on, I just
got to understand when did you actually have the hail damage?
What are we talking about?

Speaker 9 (43:59):
Oh?

Speaker 8 (44:00):
Did you know? One was in twenty fifteen.

Speaker 4 (44:03):
So in twenty fifteen you had hail damage and they
sent you a check, right, all right? And what did
you do? Did you get the roof done or you
never repaired the roof?

Speaker 8 (44:14):
Okay, what we've beene?

Speaker 4 (44:16):
No, that's a hold on though. That's a very simple question.
Did you have the roof repaired or.

Speaker 8 (44:21):
No, we replaced the roof.

Speaker 4 (44:24):
Okay, in twenty fifteen you got a new roof, yes, sir, okay.
So now ten years later you get a cancelation and
the insurance company knows the roof is only ten years old.
Did you put in another claim?

Speaker 8 (44:40):
No?

Speaker 4 (44:41):
No, okay, So why do they want to cancel you?

Speaker 8 (44:49):
They said, my roof.

Speaker 16 (44:53):
You coming out?

Speaker 4 (44:54):
Okay, so it had some form of damage or something, right, correct? Okay,
So why don't you put in a claim? Why don't
you put in a claim and get a new roof.
Then the all the problems will be solved and you
get a new roof.

Speaker 8 (45:18):
None renewal letter, I received.

Speaker 4 (45:20):
No hold on? Hold on when is your When is
your policy up.

Speaker 6 (45:27):
August?

Speaker 4 (45:28):
It's up in August? So right now they're not going
to renew it in August. But right now, there's damage
to your roof from a storm. Right, you said that.
They said that granules were missing.

Speaker 8 (45:43):
That's what the roof of the want that.

Speaker 4 (45:45):
They said, Yeah, the roofer said that right. The roofer
said there was hail damage. Is that correct?

Speaker 8 (45:52):
He did not say, hey, hale damage.

Speaker 4 (45:54):
What did he say?

Speaker 8 (45:58):
The roof is bad?

Speaker 4 (46:00):
The roof was bad? What does that mean? The roof
was bad because of what? What did the roofers say
that was bad about the roof?

Speaker 8 (46:09):
Didn't say anything?

Speaker 4 (46:10):
What was Who was the roofer?

Speaker 8 (46:14):
The insurance company sent to my house and he was
up there by himself.

Speaker 4 (46:20):
Sorry, this when was this? This wasn't back in twenty fifteen? Right?

Speaker 8 (46:26):
And this one is current?

Speaker 4 (46:27):
Okay, like a week ago or something week ago? Did
you have hal you know?

Speaker 8 (46:35):
See I was out of the country for a while.
I mean my sister was.

Speaker 4 (46:40):
The hold on. I got an idea. We're going to
help you out so big you're gonna be calling me
every week and thanking me for the rest of your life.
Hold on, hey, get get Shamansky on for me overach Genesis,
Please everybody hold tight three oh three seven one three
eight two five five three zero three Martino.

Speaker 10 (47:04):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 12 (47:08):
You don't pay a cent until you're content.

Speaker 10 (47:12):
Wait time for an insurance check up free, no obligation.
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh three,
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 4 (47:37):
All right, three oh three seven, one, three, eight, two,
five five. We got a couple lines open if you
got any questions. I think everybody is getting ready for
the fourth of July. I can't wait. I really can't wait. Hey,
Mark Schamansky, Mark, I need a favor from you. I'm
going to bring up the caller. Sorry, sorry, where do
you live? Not your whole address, but what part of town.

Speaker 8 (48:01):
Aurora?

Speaker 4 (48:03):
Mark? Here's the deal. So she got a cancelation notice
from her homeowner's insurance. Who is the insurance company? Sorry?

Speaker 8 (48:16):
Do I have to say that?

Speaker 4 (48:18):
Well, it doesn't matter. I mean yeah, I mean you
don't have to say it. I don't know why you wouldn't.

Speaker 2 (48:23):
Who is it?

Speaker 8 (48:25):
State Farm?

Speaker 4 (48:26):
Okay, so State Farm is canceling or they're saying there's
granules missing from a roof. She had a new roof
put on in twenty fifteen after a storm, Mark, And
why did they come back out? Why did you call
a roofer? Again? Sorry in the current one, why did
you call the roofer because you got the cancelation notice?

Speaker 8 (48:47):
I did not call a roofer. My agent offered to
have a roofer come to my house.

Speaker 4 (48:56):
Your agent offered to have a roofer come to your house.

Speaker 8 (49:00):
For what, Yes, to check the roof because I don't
agree with with what they're saying.

Speaker 4 (49:07):
Oh, okay, hold on, hold on. Sorry, you got the
cancelation notice or the non renewal notice, then you called
your agent you didn't agree with it, and the agent
sent out a roofer to look at your roof. Yes, sir, Okay, Well,
I'm going to tell you something about your agent. In
my opinion, he's a jerk. Okay. I hope he's not

(49:30):
a family member because I don't like any part of this.
I cannot understand why a ten year roof now if
they want to cancel you and listen to this Mark.
When the roofer came out, he said there's granules missing, right, Sorry, yes, sir,
But he didn't say it with storm related or anything else. Mark,

(49:51):
Why would attend your roof all of a sudden in
Aurora have granules missing?

Speaker 19 (49:58):
Well, there's several things. I mean, I don't know if
there's any trees that rub on or anything like that.
But another thing is it could be defective.

Speaker 4 (50:04):
Shingle from ten years ago. Could Yeah, I mean why
wouldn't Okay, I want to ask you, Mark, why wouldn't
it be hail damage? For the life of me, the
roofer that came out, for God's sake, was sent out
by the insurance company. What else are they going to say?

Speaker 19 (50:20):
Yeah, I mean, and again it could be you know
very well could be storm damage too, and you know,
just have us come out and take a look.

Speaker 4 (50:27):
When can you look at it? And since you're going
out there, I want you to look for all the
damn storm damage you can find, because I think State
Farms trying to screw her. Forget about the cancelation. I
don't even know why you're with State Farm story, but
that's a different story I think. Right now, my guess
is you have storm damage. We're going to find out,
and then we're going to fight for you to get

(50:49):
a new roof. Then you can go to a real
insurance company.

Speaker 19 (50:54):
Yeah, we'd be happy. I take a look at that.

Speaker 4 (50:58):
Yeah you can butt in.

Speaker 8 (50:59):
Go Okay. Yesterday morning, when I woke up across the street,
they were doing the roof. So I asked the.

Speaker 4 (51:09):
Leader the neighbor, You asked the neighbor, Yeah, go ahead.

Speaker 8 (51:14):
Yes, yes, So he came over to knock at my roof.
He sent the what is that the little airplane? Oh God,
is that so anyway, but he also climbed up there
he said there are hair damage.

Speaker 4 (51:33):
Yeah, that's what I'm saying. And here's what really pisses
me off. State Farm. Your agent who makes money off
the premiums you pay, sent over some bs roofer that
won't even tell you what's wrong. Besides you're losing granules.
It's like a complete scam in my opinion. Mark, When

(51:54):
can you get over there and get eyeballs on this
thing in Aurora?

Speaker 19 (51:59):
I can get their Monday for sure, Sori.

Speaker 4 (52:01):
I'm gonna send Mark over and we're gonna find out
exactly exactly what's going on with that roof. Then we'll
handle State Farm. May. I have a.

Speaker 8 (52:13):
Monday, I have a mammo grum appointment.

Speaker 4 (52:16):
What day? What day works for you? Next week? Uhay,
okay Tuesday? Hold on, Mark, can you make that work
for it?

Speaker 2 (52:25):
Yep?

Speaker 4 (52:26):
And Mark, I want you and I'm not kidding, man.
I want to fine tooth Comb. I want to know
if there's paint damage, siding damage, anything damaged by Hale.
For God's sake, if she has a tree that was
hit by Hale, I want to know about it. I
want you and Matt to go after State Farm if
there's hail damage after the crap they're trying to pull

(52:49):
like a bulldog going after a bone.

Speaker 19 (52:53):
I have not a problem with that at all. To
Tom Mark, I'd have to go do that.

Speaker 4 (52:57):
Yeah, let me know as soon as you guys connect.
So hold on, it's important, Kelly get your information. Kelly,
get that over to Mark. I want a full report back.
Here's what I think happened. Everybody should know by now.
So this is crazy. She gets a non renewal, and
she calls up and says, why am I getting non

(53:17):
renewed to her agent? You know, these are captive agents.
The only thing this agent sells insurance wise is State Farm.
That's all they sell. So her agent says, oh, well,
you know what, let me send somebody out. They send
out a roofer apparently, and the roofer says, you're missing granules.

(53:40):
That's why they're not going to renew you. Well, why
am I missing? Well, I'm not sent out for that reason.
I can just tell you the roof is no good,
so we're still going to cast you. She never puts
a claim in. I'm guessing by the time we're done
with State Farm on this one, it's a forty thousand
dollars payout. And I'm going to prove when we say
state farms sucks sometimes, I'm going to prove it with

(54:03):
this exact case. D I'm gonna literally prove it with
this one. I am sure that's what they're doing. They
see a woman that struggles to speak English and communicate,
that has probably been a customer of State Farm for
thirty years, and they know she has had storm damage.
My god, she just said that the neighbors are getting
new roofs. It's evident there's storm damage, but they don't

(54:27):
want to tell her. They just want to cancel her
in August. I want to put the screws to these
these bastards.

Speaker 10 (54:38):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven one help. You'll think you're his only customer when

(55:01):
you choose Frank durand the Real estate Man dot com
to list your home with Remax Alliance three All three
nine two zero sixteen twenty two.

Speaker 4 (55:11):
You know, insurance companies drive me nuts. People you have
to shop around. I'm gonna give Compass a plug right now.
It's so important. We were talking during the break. They just, honestly,
they adjust down. That's all they do. When they send
in an adjuster out, they try to screw you. And
I don't care who it is. I don't care if
it's a state farm like that last call we had

(55:31):
and we're going to follow that. I don't care if
it's all State Safeco. Safeco told me I didn't have
any damage. I had to get Matt a Paragon Service involved,
and then I got on this last one forty thousand.
You'll love this, Nick Ravina. So I whatever insurance company
Susanna and I had probably about eight years ago. Everybody's

(55:53):
getting a new roof in the neighborhood and I call
mine up. They go, you don't have any roof damage.
Matt involved again that one I got eighty thousand dollars.
But it's the fact they just deny, deny, deny. You
were telling me about your dad in Florida and basically,
if it's tropical wins you're not covered, but if it's

(56:15):
hurricane wins you are covered, or vice versa. I mean,
that's just insane.

Speaker 5 (56:19):
Yeah, you got to read all these policies anymore, you know,
and they kind of exclude everything half the.

Speaker 4 (56:23):
Time anymore, they exclude everything some of these that we
had one guy call up. He had three percent of
the dwelling was his deductible on wind inhale perils. So
think about that three percent. His dwelling was worth a million.
So what is that thirty thousand dollars deductible on a
roof plus plus not just the deductible plus ACV on

(56:48):
top of that, so actual cash value. So if the
roof is seventy thousand, it's ten years old, thirty five
thousand minus your thirty thousand dollars deductible. You basically you
have no insurance on your roof. Right, you're coming out
of pocket for the entire thing.

Speaker 5 (57:04):
And once you get a new roof, they're going to
raise it on top of that.

Speaker 4 (57:07):
You guys really don't deal much with insurance, do you?

Speaker 5 (57:10):
Not too much? You know, we'll help out, but you know,
we don't get involved take it over do the claim.
I mean some people we have to go out. We
have to say, hey, this window doesn't exist anymore, write
a letter to the insurance saying, hey, we can't do
like for like if there's parts and pieces missing and
if they're available or not available on the market, we
have tell them that so it could be a full
replacement at that time. So we helped, you know a

(57:31):
little bit, but not take over and you know, get
the people out of it and work directly with the insurance.
We don't do that much.

Speaker 4 (57:37):
Yeah, I'm telling you it takes a certain kind of
person to be able to sit around and deal with it.
You got to know exact to made up and down.

Speaker 5 (57:44):
Yep.

Speaker 4 (57:44):
But there is a lot of money to be made
in insurance. The companies that do like the roofing and siding,
those guys they're just used to dealing with the insurance companies.
In fact, that's like probably eighty ninety percent of their business.

Speaker 5 (57:58):
Yeah. They usually have a couple different trades. That's how
they kind of get their own p from it, you know,
so they have like three of them.

Speaker 4 (58:03):
Something the insurance companies always miss or put their blinders
on is something you guys are known for, which is windows.
Those seals break and once the seal breaks on the window,
the glass doesn't have to break, but once that seals
beat up, it's pretty much useless.

Speaker 5 (58:19):
Yeah, they have a hard time trying to, you know,
say that's from a storm, right. They really push back
saying that could have existed.

Speaker 4 (58:27):
Yeah, prior.

Speaker 5 (58:28):
Right.

Speaker 4 (58:28):
But that's where a good public adjuster someone you hire
to prove right to the insurance company it was storm related.

Speaker 5 (58:35):
Right.

Speaker 4 (58:35):
But you're right, I mean, but they'll never even bring
it up. I mean they'll never bring it up.

Speaker 5 (58:40):
Yeah, we have people, Hey, it was fine until the storm,
and now it's like that, well we don't have any proof.
You know, do you have any pictures from two days before? No,
I don't have that. Who takes pictures two days before
you're going to get a huge storm? Right? Yeah, So yeah,
it's just a big battle.

Speaker 4 (58:53):
Half the time, it's a huge battle. I can't stand
all insurance companies, I mean really I can't stand. And
that's what I like about Compass. At least they're going
to at least make sure you got the proper coverage
and they're going to make sure you know, you have
the best price for that coverage. And that's about all
you can ask for. Brian has told me, if you
work with Chubb and there's another one, generally there's no

(59:16):
questions asked. But they can literally cost double what the
other ones do. So but I mean that's good. In fact,
if you've ever had to battle with an insurance company,
it might not even be worth your time. You might
be better off paying more money for the covert, right, you.

Speaker 5 (59:30):
Might get more coverage at the end of the day
even though you're paying more. I mean, it might be
less of a hassle in the future.

Speaker 4 (59:35):
Hey, what do you think if you took a house
built like in the nineties, and you put new siding,
new windows on it. Let's say it already got a
new roof because of hell, so now you got a
new roof. You guys come out, you do new siding
and new windows in it because they're going to be
there for a while or they're getting it ready for sale.
And let's say all those items the roof, and then

(59:57):
you guys sell them the windows and siding. I'm just
throwing a round number there, say fifty thousand for the
windows and siding. Are no way higher?

Speaker 5 (01:00:05):
Uh No, it's probably around there. It could be a
little less, could be a little bit more, just depending
on you know.

Speaker 4 (01:00:10):
The house and the size whatever. Right, But let's say
it is a fifty thousand dollars new windows and new siding,
and they already have a new roof because of hell damage.
So does that increase the value in most neighborhoods like
say Highlands Ranch or you know the meadows in Castle Rock,
you know, these big neighborhoods that started being built in

(01:00:32):
the nineties, does that increase the value over the other
models that are the same by typically about that much
that fifty grand.

Speaker 5 (01:00:41):
I have a hard time knowing if it's going to
be fifty grand. It definitely increases it. Especially you know,
some sidings have like fire ratings now and since we're
such a dry state.

Speaker 4 (01:00:50):
Oh, you get discounts on the insurance.

Speaker 5 (01:00:52):
Right, So they're saying, instead of being like a press
board siding that's made out of wood that's dried out
for thirty years, now you put an a fire rating
siding up, that may help you with your insurance costs,
and then that might have your value go up as well.

Speaker 4 (01:01:05):
What's your go to? I know, you guys sell different lines,
different prices, you know, different homes but what's your go
to on siding.

Speaker 5 (01:01:12):
You know, I'm a big fan of steel siding. I'm
a real big fan of steel siding. You know, I
think it lasts long. It's got a thirty.

Speaker 4 (01:01:19):
That's not the old aluminum siding, right, No, it's it's steel.

Speaker 5 (01:01:23):
It's steel. It's got a kinar paint, which at Colorado's
uv rais I mean thirty five years of no fade.
You don't have as much maintenance with steel is dent.
If it's gonna dent, it's gonna dent your car. Oh okay,
you know it's gonna dent other things, you know, I mean, yeah,
it's gonna DMP.

Speaker 4 (01:01:42):
How much is it compared to something like a Hardy?

Speaker 5 (01:01:45):
We can usually do it for less than that. Oh
really yeah?

Speaker 4 (01:01:48):
And you but you like it better than say hardy.

Speaker 5 (01:01:51):
I do, you know because the paint on it is
just supremely fantastic. It's seventy percent floor palmer, which is
great for uv race.

Speaker 4 (01:01:59):
And in those kind of products or cement, right, fiber
cement a fiber cement, right. And this is how thick
is this steel?

Speaker 5 (01:02:07):
I forgure what the gauge is. It's somewhere around like
twenty two gauge.

Speaker 4 (01:02:11):
But it's pretty strong.

Speaker 5 (01:02:12):
It's pretty strong.

Speaker 4 (01:02:13):
I mean, if I threw a tennis ball at it
hard as I could, it's not doing it. It's not
doing it about like a baseball.

Speaker 5 (01:02:19):
Yeah, I mean if you hit it real hard, I
mean yeah, okay, again, just like that's going to dent
your car as well?

Speaker 4 (01:02:24):
Yeah, definitely, So okay. So if it doesn't dent the
cars and I can addent this stuff usually not, so
you're not seeing a lot of hail damage to it
in general, right.

Speaker 5 (01:02:31):
And usually they have a hail part of their warranty
that if you know, like the insurance doesn't cover it,
they'll pick up the other portion of it. Really yeah.

Speaker 4 (01:02:39):
Wow. And then the colors any color you want or
is it baked at the manufacturer.

Speaker 5 (01:02:44):
It's baked at the manufacturer. You know. Some of them
have you know, eight to you know, sixteen colors to
choose from.

Speaker 4 (01:02:50):
Wow, that's a nice pallette.

Speaker 5 (01:02:52):
Some of them have two tones or tritnes.

Speaker 4 (01:02:54):
So when someone calls you guys at Orvina about sighting,
let's just take sight because we're talking about it. How
does it look? So you guys send somebody out one
of your salespeople goes out with like they might have
hardy board, they might have this steel siding. I mean
they have like everything you guys offer.

Speaker 5 (01:03:13):
Yeah, we order, you know, we have about four of them.
We have, you know, the hardy board, we have the
engineered siding, which is you know, kind of a wood product.
We have steel, and then we'll do vinyl as well.

Speaker 4 (01:03:22):
I mean, is that the cheapest vinyl.

Speaker 5 (01:03:24):
Yeah, but there's some really good vinyl, you know, but
it's kind of a lost art on the vinyl and
steel side of it anymore. Everybody's doing hardy or the
engineered would anymore.

Speaker 4 (01:03:33):
See, I think we have hardy on our house or
some form of cement. And it's amazing that. I mean,
we've we've had the insurance actually pay for painting the
exterior of our house.

Speaker 5 (01:03:45):
Right.

Speaker 4 (01:03:45):
But there was maybe one board goat replaced and I
don't even think that was hail. I think that was
just wear and tear. Right, It's it's strong as hell.

Speaker 5 (01:03:53):
Yeah, and most of them are. You know, vinyl's not,
but they back them. Now. There are composite panels coming
out left and right right now.

Speaker 4 (01:04:00):
Just like our roof's plastic, right, which is crazy. It's fireproof.
It's like this thick. It looks like slate, but it's
literally plastic.

Speaker 5 (01:04:10):
Yeah, it's basically like a trexa decking for roof, right.

Speaker 4 (01:04:12):
I mean you could have lemon sized hail and it
just bounces off the house, right, Yeah, So it's crazy.
I like the idea of the steel siding, though, I'd
like to see I'd like to see a house with
that on. There is there ones on your website?

Speaker 5 (01:04:26):
Uh, I'd have to look. I know we've done you know,
we used to do tons in the mountains because they
kind of blend in. They kind of give it that
cedar mountainy.

Speaker 4 (01:04:32):
Look, how about heat? How about that like doesn't steal
heat up a lot more.

Speaker 5 (01:04:38):
Steel's gonna heat up a lot less than like hardy.
Hardy is three eighths of cement and once it heats up,
it stays hot.

Speaker 4 (01:04:44):
But to steal, so, I mean, really the solar effect
is not crazy.

Speaker 5 (01:04:48):
Well, so we we have an insulation and that's also
a house rap at the same time that we like
to use and it's a fantastic product. So it's almost
like a thermal break. So even on a hearty job,
my sales manager when he built his house, everybody in
the neighborhood had Hardy for spec He's like, I don't
mind Hardy, but I want to use our house wrap

(01:05:08):
everybody else's house.

Speaker 4 (01:05:09):
What's it material of it?

Speaker 5 (01:05:11):
It's like a polyethylene with like foil, okay, and so
it keeps the hot out right, and it's like an
R three added to the to the house on the outside.

Speaker 4 (01:05:22):
That's cool.

Speaker 5 (01:05:23):
So in the winter, everybody else would condensate on the
outside except for his, because you know, it'd get cold
overnight and then the heat from inside would push out,
so they'd get moisture. Well, but his din't because of that.

Speaker 4 (01:05:34):
That's what you That's how you apply it now.

Speaker 5 (01:05:37):
Right, And so if we do steel or Hardy or
any of them, we like to put that and then
usually some type of other insulation as well.

Speaker 4 (01:05:43):
What do you think of stucco?

Speaker 5 (01:05:45):
Uh, you know, I'm not the biggest fan of stucco.

Speaker 4 (01:05:49):
Just a bad client climate for it here.

Speaker 5 (01:05:51):
I don't know if it's a bad climate. I just
think it's a cheap. I don't think it's that cheap.

Speaker 4 (01:05:56):
Oh okay, I don't know.

Speaker 5 (01:05:58):
I've heard other stories, you know, but you know it
cracks and you got to stay on top of it.
So like with windows, it can leak really easy. And
so we try to tell people we got to cut
the stucco out and apply a fin and then fix
the stucco, which is a lot more costly, where a
lot of people, our competitors don't do that. You just
slip it right back in the old hole. And if
there's a crack on the stucco up there and water

(01:06:18):
gets behind there, it's going to come right on top
of the window.

Speaker 4 (01:06:21):
Oh, which is going to spell trouble for you.

Speaker 5 (01:06:23):
And then right, and so we actually probably lose business
because we're trying to do it the correct way. So
if you call stucco company, they're gonna say, hey, put
it in with a fin and fix it. But some
people don't want to pay for that.

Speaker 4 (01:06:34):
I got you.

Speaker 5 (01:06:34):
But that's the best way to do it, and that's
what we've promoted for years. And again we've lost jobs
because people want to be cheaper.

Speaker 4 (01:06:40):
But well, I think ultimately that's great because all you
would have is a pissed off customer then.

Speaker 5 (01:06:45):
Right, And that's exactly what I've done is created you
know where it's like, hey, I don't need to be
mad at me in five years.

Speaker 4 (01:06:51):
Yeah, no, Kidney. The fact you walk away from that
is actually very good man.

Speaker 5 (01:06:55):
And sometimes you know, when we go and cut that off,
we find rotted sheathing everywhere.

Speaker 4 (01:07:00):
Well, you made me think of something. We'll talk about
it after this. But Jay Brats, he's the owner of
Excel Roofing. Great guy, runs a great business, very similar
to you guys. The culture is good, just a good business. Okay,
family business. His son just got into it. What's crazy
about Jay He has a knack for knowing if it's

(01:07:23):
going to be a problem customer. And he's taught all
of his salespeople that you got to remember after a helstore, man,
I mean, that's it. They're getting calls left and right,
and they're sending their salespeople and their inspectors out to
look at roofs. And these guys know, they literally know
a bad customer. And it's remarkable because a lot of

(01:07:45):
companies can't turn down a thirty thousand dollars job. But
Jay has learned over the years that one bad customer,
forget about that little profit margin they're going to make
on that one job, they could be the biggest pain
in the ass to ever come into your life. And
he's taught his people to recognize these guys. And it's remarkable.

Speaker 5 (01:08:05):
We've done the same exact thing.

Speaker 4 (01:08:07):
I know, I could tell by what you were saying
with the stucco, and you have to because but really
a lot of companies can't do that. A lot of
companies can't turn down that sale.

Speaker 5 (01:08:17):
Right.

Speaker 4 (01:08:18):
They don't understand. Oh, they just all they do is
count the missing dollars. They're not thinking it out that
long term. It could cost you way more than the
few bucks you're making on this customer.

Speaker 5 (01:08:29):
Sometimes it's just not a good fit.

Speaker 4 (01:08:31):
No, sometimes it's not you know. In fact, I want
to talk about bad customers. Everybody hold tight.

Speaker 10 (01:08:40):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven,
seven and one help. You'll think you're his only customer

(01:09:02):
When you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 4 (01:09:16):
All right, three oh three seven one three eight two
five five. You know, we were kind of talking about
problem UH customers, and it's kind of funny. I remember
our average car count at my good years was about
twenty five a day, so five times twenty five, one
hundred and twenty five a day times six days a week,
seven eight hundred customers a week. Out of that generally

(01:09:39):
no problem customers. But out of a year's time or
a month's time, I've run into problem customers. And I
wasn't very good at teaching my people. I might have
been good to recognize a problem customer, but I wasn't
good at training other people to do it. And I
was talking about Jay Bretts, and he's remarkable at it,

(01:10:01):
and he runs a great roofing company. If you buy
a roof from Jay, you don't pay any money up
front until you're content. In fact, they say you don't
pay a cent to your content. They're honest as a day.
As long if there's no hail damage, you're going to
tell you there's no hail damage. They're just straight up.
If there's other damage like windows are siding. They're gonna say, hey,

(01:10:22):
you need to call a siding expert. But I think
you have a problem here too, so get someone here
to look at it. I mean they don't try to
wear every hat. I mean they do roofs. That's what
they do while they do gutters, anything to do with
the roof. But he is so good at it it's remarkable.
I had one complaint on him that I can think
about in the last maybe ten years, and the complaint

(01:10:45):
was he will not do our roof. And I called
ja up and I said, is is true. He goes
to guy's a problem. He goes this between us, Mark,
but the guys a problem. I'm not going to deal
with the guy. I could tell the minute he came out.
He said he asked him something like, there won't be
one nail in my yard whatsoever? Right, And that was

(01:11:06):
the trigger. Of course, they get up every nail they can.
But Toget he just knew the guy was a problem. Okay,
that and a lot more. Hey, Bo and Amy, hold tight,
you guys will be after the break three oh three
Martino two lines open.

Speaker 10 (01:11:20):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're contenth
time for an insurance check up free, no obligation. Comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only

(01:11:42):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty.

Speaker 2 (01:11:50):
Two ripped up.

Speaker 6 (01:11:58):
News.

Speaker 1 (01:12:00):
You don't have.

Speaker 2 (01:12:04):
As as we can.

Speaker 1 (01:12:07):
Shooter's gonna help.

Speaker 2 (01:12:08):
Come man, this is.

Speaker 4 (01:12:11):
The Troubleshooter Show. No Tom Martinez, Welcome my friends to
the only show of It's Guy. We're here to solve problems,
answer questions, take complaints. Man, We have got a lot
cooking behind the scenes too. You really do have to
join us on our YouTube channel. Boy, we were talking everything.
We were talking about yoga, We were talking about a

(01:12:32):
caller that called up because he had a problem with
a pharmacist. This was literally the problem.

Speaker 20 (01:12:40):
Yeah, I can't go number two anymore.

Speaker 4 (01:12:43):
That was an actual real call from a caller named Drew.
And if you listen to the show, you probably heard it.
It was remarkable. The pharmacist apparently didn't warn them that
whatever over the counter drug he was taking could possibly
make you constipated. And apparently he was constipated for quite

(01:13:03):
a long time and called up because.

Speaker 20 (01:13:06):
I can't go number two anymore.

Speaker 4 (01:13:08):
Yes, very true call. Now I'm going to share one
other call that happened behind the scenes, and it was
from the same guy. Drew different call. He had a
problem with home depot. He goes into home depot, he
buys a window air conditioner and they're going to deliver it.

(01:13:30):
He doesn't get around very well. He's an older chap,
so he goes in, pays for it. They're going to
deliver it, and apparently someone who took his money and
cashed it told him that they'd install it. Remember this
isn't like a furnace or an air conditioner. This is
a window air conditioner. I've never heard of anybody installing these,

(01:13:53):
except for maybe a handyman or a neighbor. So of
course it just gets delivered to his front. Here's your
air conditioner, and you know he's arguing with the poor
ups guy or whoever you're supposed to install it. No
we don't install these. We're sorry, sir, and they get
tell out of there. So he calls into the show
and he's very unhappy about everything transpiring with Home Depot.

(01:14:17):
And as people know, we have angels and all these
large stores from Walmart to Home Depot, to companies like
AT and T and Direct TV and Dish Network and Uber,
we have connections. We call them angels. So we said, well,
who possibly could have told poor Drew this was going
to be installed? Drew? Who was it? Do you have

(01:14:37):
their name? He didn't have their name. He only had
a description. This, my friends, was Drew's description.

Speaker 20 (01:14:45):
To the big minority woman.

Speaker 4 (01:14:48):
So he wanted us to put a deputy right on
the case to call up Home Depots store blah blah
blah and Florida or I'm sorry New Jersey and ask four.

Speaker 20 (01:15:01):
To the big minority woman.

Speaker 4 (01:15:04):
We declined to help Drew on this one. This is
a real call on this show, folks, tell your friends.
We do solve problems all the time. In fact, to
the tune of three hundred million dollars, we've recovered probably
more closer to four hundred million. But these are actual
calls we deal with sometimes when it comes to Drew

(01:15:24):
and other people. I hate to single out Drew, but
that was from this week. That was literally Nick's looking
at me like, Man, I listened to this show and
I've heard some crazy stuff. But man, have you ever
heard a guy call a radio show because he can't
go number two anymore?

Speaker 5 (01:15:41):
It's not the type of radio I listened to.

Speaker 20 (01:15:43):
No, I can't go number two anymore?

Speaker 4 (01:15:45):
Or I think you're tuned into Howard Stern listening to that.

Speaker 5 (01:15:47):
He called from New Jersey.

Speaker 4 (01:15:49):
Yeah, he calls. We get this week's been crazy Georgia,
New Jersey, Los Angeles, North Carolina, North Carolina. We get them.
We get people from everywhere. I've got to go to
this caller, Amy, what is going on with you? Something
about an Amazon package? And I think I'm going to
lock in Deputy Bow. Did Deputy bo help you?

Speaker 2 (01:16:10):
Amy?

Speaker 11 (01:16:11):
Mark?

Speaker 4 (01:16:11):
That's a whole separate call.

Speaker 14 (01:16:13):
Amy is a new call.

Speaker 5 (01:16:14):
Oh.

Speaker 4 (01:16:14):
I'm so sorry on Amy, What's going on with you?

Speaker 21 (01:16:18):
So I so thank you so much for taking my call.
I have in the last week, I have received three
very random packages. The two were delivered via ups and
one had an Amazon shipping label. Really from see the
first well, the first one came from a company and

(01:16:43):
the box on it says, I'm simply Medical and Commerce City, Colorado.
So I looked them up and it turned out to
be McKesson and the item inside was three bottles of
something called Bye Bye odor, which I definitely did not order.

Speaker 18 (01:16:58):
So I called him up.

Speaker 21 (01:16:58):
They said, we only said to doctors, and.

Speaker 4 (01:17:02):
Do they actually make that product by biodor.

Speaker 21 (01:17:06):
They distributed the product?

Speaker 7 (01:17:07):
Okay, but they only sell the doctors.

Speaker 21 (01:17:09):
But they and they asked, They told me to call
someone else, and I called someone else, But.

Speaker 4 (01:17:13):
Hold on on the actual package, Amie, it was your
name and address.

Speaker 21 (01:17:17):
It was my name and address.

Speaker 4 (01:17:19):
So when you asked them, I mean, it's evident that
they shipped it to you. Correct, yes, So why did
they say they shipped it to you?

Speaker 21 (01:17:28):
Well, they said it probably was ordered through Amazon. So
I called Amazon, and Amazon said that it was my
billing address and my shipping address. But they and I said, well,
what credit card was used? Because I had already checked

(01:17:49):
my credit card and I had already checked my Amazon
account and my credit card was not charged and my
Amazon charge card wasn't or my credit card wasn't charge nothing.
So I thought.

Speaker 4 (01:18:00):
Well, what else did Amazon say after you told Amazon
or a repid Amazon that Hey, I never got billed
for this. Let me ask you this, Amy, Was it
actually on your Amazon account?

Speaker 21 (01:18:12):
Though it was not on my Amazon account?

Speaker 4 (01:18:15):
And it wasn't on so they couldn't tell you a
damn thing.

Speaker 21 (01:18:18):
It wasn't on either credit card, so.

Speaker 4 (01:18:20):
They couldn't tell you anything.

Speaker 3 (01:18:23):
No.

Speaker 21 (01:18:23):
And I also like contacted my family and thought, did
you accidentally order something and choose my address instead of
your homes?

Speaker 2 (01:18:31):
Yeah?

Speaker 4 (01:18:31):
But I don't even know. Why do you think Amazon
has anything to do with it? Just because that company
said that it might have come from Amazon.

Speaker 21 (01:18:40):
Because they said that people can order their product through Amazon,
but it would get shipped from their facility.

Speaker 3 (01:18:45):
Way.

Speaker 4 (01:18:46):
How interesting, Well, hold on, what's the second package?

Speaker 21 (01:18:50):
So the second package that came came from a company
called but.

Speaker 14 (01:18:56):
It was Amazon Shipping, right, Amy, That's what I saw
in your email.

Speaker 21 (01:19:00):
The second package actually was Amazon Shipping, but there was
a second label on it from a company called Shoplet
in Oklahoma City, and it was employee record master file folders.

Speaker 4 (01:19:15):
Oh my god, that called I'm sorry. There was no records,
it was just the file folders.

Speaker 21 (01:19:22):
It was just just file folders and like you know,
shrink wraps like to use brand new. So I called Amazon.
They also said again it was my billing number or
billing addressed and shipping address, but they couldn't give me
any other.

Speaker 4 (01:19:39):
You know, if I was going to get totally free
stuff for no reason. These are the worst possible gifts
anybody could ever say.

Speaker 8 (01:19:47):
The third send me.

Speaker 4 (01:19:50):
Send me a TV. Sure, for goodness sake, what was
the third back gift? So so far that someone's implying
you've got bad body odor? And then and apparently you
have a bunch of employees you need folders for what's
the third one?

Speaker 21 (01:20:04):
Well, and it's and it's room spray, not body spray.
But so yes, But I also called the company called Shoplet,
and they also had no record. They said it all
came through Amazon. So then yesterday, and what happens is
when I when I get a package shipped by UPS
for some reason, they send me a notification to my

(01:20:27):
work email saying, hey, you're getting something delivered by UPS.

Speaker 6 (01:20:31):
So you got on automatically.

Speaker 21 (01:20:32):
So a few days ago I got an email saying, hey,
your UPS package is being delivered, And I knew I
hadn't ordered anything. So my husband and I are anxiously
awaiting to see what the surprise package is. And sure enough,
yesterday I get a package UPS and we open it
up and it's.

Speaker 14 (01:20:53):
Five oranges, five oranges, five arges like she needs vitamines,
like oranges California.

Speaker 21 (01:21:03):
Five oranges, which.

Speaker 16 (01:21:04):
We have course through.

Speaker 8 (01:21:05):
Who would buy fights and apples poison oranges?

Speaker 4 (01:21:08):
Who would buy five oranges and get them shipped to them?
Do they not have a grocery store? Now, Amy, Well,
hold on, so tell me about the oranges. Though they
came from California.

Speaker 21 (01:21:23):
So they came from California. But I could not figure
out but I googled the company. Couldn't figure out the company,
so I.

Speaker 8 (01:21:29):
Called UPS, and UPS said.

Speaker 21 (01:21:33):
It was ordered from Amazon. So I called Amazon and
I finally got to someone in the fraud department, And.

Speaker 4 (01:21:44):
Could they shed any light on it?

Speaker 8 (01:21:47):
What was that?

Speaker 4 (01:21:48):
Could they shed any light on what was going on?

Speaker 21 (01:21:52):
Well, there's something called a brushing scam, but even they said,
it's it's just these items or unusual approaching.

Speaker 4 (01:21:58):
All right, hold on, hold on, And here's here's some
good news too. Deputy d knows exactly what's going on.
All right, hold on, hold on, Amy, I gotta take
this break. I can't wait to hear it because I'll
never understand five oranges some kind of spray to make
this state go away and file folders. Yeah, you you

(01:22:20):
thought she would be sent five oranges. I had a
pretty good idea. This is crazy. Hold on, what.

Speaker 10 (01:22:30):
Go with a sure thing? Denver's best roofer Excel Roofing
dot com.

Speaker 12 (01:22:34):
You don't pay a.

Speaker 11 (01:22:35):
Cent until you're contenth.

Speaker 10 (01:22:39):
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three o three seven
to seven to one help. You'll think you're his only
customer when you choose Frank Durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 4 (01:23:03):
All right, three oh three seven one three eight two
five five one line open. I want to tell you
about Paul the Waterman, the best for less. How about
a water system that gets rid of chlorine, It softens
the water and gets rid of forever chemicals for your
entire house? All three for less than thirty seven hundred.
You realize the competition is ten thousand plus. Paul the

(01:23:25):
Waterman the best for less. I love that, please. I
have one of their systems at home, Susanna, and I
absolutely love it. If you live in Castle Rock or
Parker or up around Commerce City, get your water tested.
You're going to be shocked what's in your water. And
I guarantee you don't want it in there waterpros dot Net.

(01:23:46):
Now let's get back to Amy. So I want to
do this. I want Deputy D. You're telling me, you
know what's happening. She has received three packages somehow tie
to Amazon, although it's not under her account, nor has
any of her credit cards ever been charged for it.
One of them was the spray to get rid of stink,

(01:24:08):
one of them was file folders, and then the last
one was a box with five oranges in it. Yeah,
and you know what this scam is. I know what
this is.

Speaker 9 (01:24:19):
It's consistent with a press release I read put out
by the US Postal Inspector's Office a few months ago.
They warned consumers about a scam called brushing and the brushing.
It's called brushing, And you know the good part about
that it's a relatively benign scam. It doesn't it doesn't
expose the consumer to any risk. But what these people

(01:24:39):
do is they'll order and ship usually cheap, useless merchandise
like five oranges or packet of file folders or something.
And then what they do is they use that at
AMP that the receipt for that shipment is used to
prove that the fake review that they're posting in your
name is actually from an actual purchaser.

Speaker 4 (01:25:02):
Oh my god, even though it might not be that product,
because what could be something else? I was gonna say,
Because who's going to go on to Amazon and leave
a review for five oranges or file folders? Yeah, exactly,
the best file folders I've ever seen.

Speaker 9 (01:25:18):
Yeah, so we'll never get this call about a diamond
ring or you know, a gold bar that shows us.

Speaker 4 (01:25:23):
So, in other words, once they have that receipt number, yeah,
then they can go on and be a qualified review
for maybe a product they're selling.

Speaker 9 (01:25:33):
Yeah, exactly, So somewhere on the internet or an Amazon
most likely, there are three reviews under Amy's account that
have been posted.

Speaker 4 (01:25:40):
Amy, if you checked your account to see what reviews
you have left, I don't know if you know.

Speaker 21 (01:25:47):
I didn't even think of that. I knew about the
brushing scam, I didn't know. I didn't even think to check.

Speaker 4 (01:25:53):
Would you can you do that? Do you have time
to check it and then either call us back. I
want you to log onto Amazon. You should be able
to go to your reviews. I want to see if
you see reviews that you didn't leave.

Speaker 21 (01:26:09):
I'm I don't even know where to look to see
my reviews.

Speaker 4 (01:26:12):
You just go under your account there. You know what,
Suzanne will look up and tell you exactly where to go. Okay,
let me get you on hold hold on here. I
am very curious. That's a good call, Dan. And you
know one thing that Amy chef. I wonder once you
are that verified person, so Amy's now verified purch I

(01:26:33):
wonder if she could leave reviews for ten different things.

Speaker 9 (01:26:37):
I don't know. I don't have any experience in leaving reviews.
But while Amy's over there looking for her reviews, I
would also recommend she changes all her passwords.

Speaker 4 (01:26:46):
Man. Yeah, but I don't even know if they would
have her password, you may as well. I mean, what
how how did they know where to ship itself? Somehow
they must verify it in the back end through Amazon.
If it ships to your house with your name and
you have an Amazon account, maybe someone out there listening.
But what I was saying is that must verify that

(01:27:06):
you actually ordered the product. But which is odd is
it's a different product because no one's reviewing file folders.
No one reviews file folders. Well, you know bye By
Order would go through this trouble to get a review
for file folders.

Speaker 9 (01:27:25):
Mark Bye Bye Order. A bye by Order has about
seventeen hundred reviews at Amazon's.

Speaker 4 (01:27:30):
Right, Fine, I'm talking about oranges and file Maybe let's oranges.

Speaker 9 (01:27:36):
But you may as well change the password, because somehow
they know what Amy's address is, right, and they somehow
linked Amy to an active Amazon account.

Speaker 4 (01:27:46):
I bet we could track this down if she can
get to her reviews. A we'll figure out if your
whole thing holds any water. So that's a B. We'll
see what reviews she left that have nothing to do
with anything she's purchased. Then we'll know where the villain

(01:28:07):
is because if she left Okay, let's say she left
a review for I don't know a toaster oven made
by Shark, distributed by Amazon, made by Shark, Shark could
be the problem.

Speaker 9 (01:28:23):
Yeah, Mark, there is page after page of oranges for
sale and Amazon.

Speaker 4 (01:28:28):
How much are they?

Speaker 5 (01:28:29):
Well?

Speaker 9 (01:28:29):
Some are like a dollar forty ninety each per oranges each? Yeah,
the other are they prime?

Speaker 4 (01:28:35):
They looked for some.

Speaker 9 (01:28:38):
No, here's one that's it's coming from Fresh and it's
four ninety nine for four pounds of oranges.

Speaker 4 (01:28:45):
So these are good deals? Is their reviews?

Speaker 5 (01:28:48):
I got one that's a dollar thirty seven from Whole
Foods and it has twenty one thousand plus reviews.

Speaker 4 (01:28:53):
Well they own Amazon, or Amazon owns Whole food from
one thousand, three and a half thousand reviews for hell, Okay,
this is so crazy. One who gets oranges shipped to them?
That's insane. I want to know, like a real person
that's ever had oranges ship to them. The only fruit

(01:29:16):
I remember ever ever getting in the mail are those beautiful,
delicious chocolate dipped strawberries from Sherry's Berries. Yeah, delicious.

Speaker 9 (01:29:30):
Well, and around Christmas time I get shipments from customers
of those pears from Harry and David.

Speaker 4 (01:29:38):
Yeah, but you don't order fruit by out. And then
who goes out of their way to leave a review
for an orange?

Speaker 5 (01:29:46):
Right?

Speaker 9 (01:29:47):
Well, here are hundreds of reviews for one gallon jugs
of milk on Amazon.

Speaker 4 (01:29:53):
I just a mom.

Speaker 5 (01:29:55):
It's the way of the world. You gotta leave reviews.
They get all these people to leave them.

Speaker 4 (01:30:00):
I'm baffled. Hey, Elaine, what's going on with you? Elaine? Hello? Hello, Elaine?

Speaker 6 (01:30:08):
How are you sorry about that?

Speaker 18 (01:30:12):
I just wanted to call and say thank you. It
was about a year ago. I had called in with
an issue with my neighbor trying to subdivide his property
and we didn't have an h o A in place
out in massatt County.

Speaker 4 (01:30:25):
I think did it have something to do with the
road as well or no?

Speaker 7 (01:30:30):
Yes, yeah, I thought it.

Speaker 18 (01:30:32):
Turned out yeah, with guidance from you, and then you
sent me over and I couldn't find my notes. I
think his name is Brian, an attorney with property Brad.

Speaker 4 (01:30:44):
There you go.

Speaker 18 (01:30:44):
And he set me on the path to get a
hold of the county assessor and had the actual property
lines marked and it turned out that the road is
on my property.

Speaker 8 (01:30:57):
Wow, so there was access.

Speaker 4 (01:30:58):
So ultimately what happened with the neighbor.

Speaker 18 (01:31:02):
Ultimately we had lots of conversation and came to an
agreement about he's going to subdivide the property, but just
one time, and with the stipulations that would go with that.
As far as it would be out of side of
our house, they still have to go through the county
to put in the driveway, and that would also be

(01:31:23):
up the hill because my property line runs up part
of the property. He was trying to subdivide.

Speaker 4 (01:31:29):
Well, that's nice. I mean that worked out. So you
were going to basically give access, yeah so, or deny
or deny access? Yeah so.

Speaker 18 (01:31:41):
Yeah, it turned out really well. But without you and
your guidance and brads help, I would not have known
any of this, and I would probably be looking at
trailers across from my house.

Speaker 4 (01:31:52):
That's crazy. Hey, I appreciate the update, Elane, and I'm
glad we could help out. That's that's really great news. Yeah,
she was talking about subdividing. How do I say this nicely?
We know Suzanna and I know someone that has property
in Georgia and they have literally campers intents all over

(01:32:18):
their property that they rent out to people. Is that
a good way to put it. It's fair, It's fair.
It's the oddest situation. I would never wander on to
this property. I know you're looking at me like this
sounds like out of a horrormone. You've got to be
careful or you step on this property big time, big time.

(01:32:41):
It's crazy, but it's Georgia. Everybody, hold tight.

Speaker 10 (01:32:50):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 12 (01:32:54):
You don't pay a cent until you're content.

Speaker 10 (01:32:59):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 4 (01:33:22):
All right three O three seven one three A two
five five. Wow. We can't stop talking about Drew during
the breaks. He's a remarkable caller. You know, we had
another caller, Susanne. I don't remember if you were coming
in for the show way back then, but this guy
was an inventor and he actually, yes, he came into

(01:33:42):
the show a couple times. Yeah, I scheduled him Mark, Yes,
Oh that's right. Yeah, you were playing killing Window or something. Okay,
So if you were gonna invent something that made it
look like, if you looked outside the window, it was snowing,
I think the easiest way would be, and call me crazy.

(01:34:03):
You go to Walmart, you buy a fifty inch or
whatever size TV that's the size of the window. You
put it up by the window, and you find some
snow falling or a fireplace or whatever you want to
turn the window into. And that's it. Couple hundred bucks.
TV's are dirt cheap. Now, sure, this guy, this is

(01:34:25):
so incredible. He came up with this entire thing to
make it look like it's snowing, and it had to
be the dumbest thing I've ever saw or thought about
for that matter. Picture a gutter that would hang over
a window, so on the outside of the house. You
would have a piece of gutter over it. The gutter

(01:34:46):
would have holes in the bottom of it, and you
would put in confetti into the gutter that was white,
white confetti. If you shook the gutter, the white confetti
would fall through the holes and make it look like
it was snowing outside. You follow, Yeah, then there was
an elaborate conveyor belt at the bottom where there was

(01:35:09):
a box that would catch the confetti in the conveyor belt.
With the help of these scoops would bring it back
up to the gutter and dump the confetti back in
and recycle it to recycle again. Now, forget about rain,
forget about anything that could possibly go wrong with that.

(01:35:30):
It was so elaborate it by the time, you know
his his prototype. It was like eight hundred dollars he
had into this prototype, And of course he was trying
to hit up Tom and myself for money to bring
this to market. Sure, and he literally came in studio
to pitch it. It was the dumbest thing I ever heard.

Speaker 5 (01:35:49):
Did he bring it in here to show you?

Speaker 4 (01:35:50):
He brought in pieces and pictures. Then the same guy
notified me that he had a better idea.

Speaker 5 (01:35:59):
Uh oh, this.

Speaker 4 (01:36:00):
One is really remarkable. Now you have heard of a breast.
I'm sure women have breasts, women have babies, right, so
that you would think you would think this next contraption
that he came up with would be for this reason,
Because this is why I thought he invented it. And yes,

(01:36:22):
he brought it into studio. It was a synthetic or
fake breast a man would put on. And I figured, oh, okay,
maybe if your wife's gone and your kid is so
little that it's still breastfeeds, maybe this is a contraption
to where you could breastfeed the baby something.

Speaker 5 (01:36:45):
They have those. I think they might have those to
meet with the Ben Stiller. Yeah, that's right.

Speaker 4 (01:36:50):
Oh they had that in a movie. Yes, all right,
so I'm thinking, okay, this is what it's for. No,
it's not for that reason. It's for grown men that
want to have a breast for their wife or girlfriend
to suck on. That's why he invented it. And he
brought that into studio for the girl too, yeah, or

(01:37:13):
their mate, their partner, whoever, that's why. That's why. Yes,
so he could put it on and the male who
puts it on would get satisfaction of knowing what. I
don't even want to go much further. That's how crazy
it was. Is he looking for investors? But yet? But yet?
But yet? There was one more?

Speaker 5 (01:37:33):
Was Kickstarter around?

Speaker 6 (01:37:34):
Yet?

Speaker 4 (01:37:35):
Yes, Kickstarter was around. There was one more that actually
had a little bit of validity to it. It had
to do with Broncos Stadium mile high original coming down
and something that he bought out of it. Think of
how long ago that was? What is that? Around two thousand?

(01:37:57):
I forget when it came down, but he purchased something
and kept it for years and years that came from there.
He got it. They're cheap. People are thinking seats. It's
not a seat. That'd be too normal. He bought something
out of there. In fact, he probably didn't pay anything
for it, but it cost him money to get it.

(01:38:18):
I'm not gonna say until after this, but it is
amazing what he wanted to do with it. He wanted
to do.

Speaker 5 (01:38:25):
You want to suck on it.

Speaker 4 (01:38:26):
He wanted to open up a bar in the entire
bar would be made of what. I'll tay you after.

Speaker 10 (01:38:33):
This, go with a sure thing Denver's Best roofer Excel
Roofing dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass insurance paying too much your coverage at dozens

(01:38:56):
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the Real Estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 4 (01:39:15):
You know, we're kind of reminsissing because it's a little
slow today, and I'll tell you why. Tomorrow's a very
long weekend. Oh the best of tomorrow, by the way,
is gonna be an oldie? I can't. I mean it's
an old one. I think it's like twenty twenty one,
and I started thinking, I forgot why I tagged it

(01:39:35):
back then. I'll tell you what'll be strange about tomorrow's show,
and I'm going to have to I'll probably listen to
a little segment of it later on, but I think
it's gonna be covidy and some of the Covidy stuff.
This is when I was in my bunker at home.
Tom was in his bunker over at his place, so

(01:39:55):
we're both remote. Everything has to.

Speaker 2 (01:39:58):
Do with.

Speaker 4 (01:40:00):
Facebook kicking us off and YouTube pulled our channel down
because we were telling people to take vitamins. It was
some of the craziest stuff we ever had on this
show during the COVID years. I mean, COVID was insane,
but I was thinking of that, and I digress. The
thing we were talking about is some of these updates.

(01:40:21):
We were talking about some of the crazy callers we had.
We had one this lady, and I haven't told this
story in a while, but I'll tell her real quick.
She hood winked me big time. So Nick, you haven't
heard this one, but Chandra, her name was Chandra. She
calls up and they're getting ready to get kicked out
of this hotel. I don't even remember why. I don't care.

(01:40:44):
Her son is a football player in his senior year. Okay,
I go out. I forget the entire story, but they're
going to be homeless, and I feel bad for the kid.
I go out to the hotel, I meet them. They
seem like nice people, every things in their car, and
I get them a week at a hotel somewhere, one

(01:41:05):
of these pay for a week kind of hotels. But
we got to find them something long to her. So
we talk about her on the air, and we talk
and talk about her on the air for a few days. Finally,
this very nice woman in mont Bellow calls up. Great woman,
and she says, you know what I've been hearing you
talk about Chandra?

Speaker 5 (01:41:24):
Was it?

Speaker 4 (01:41:25):
Chandra? I think you got it.

Speaker 2 (01:41:27):
Mark.

Speaker 4 (01:41:28):
I heard you've been talking about her, and you know what,
we want to help her out. Someone. My husband's mother
just passed away. She lived in our basement. It's a
full apartment. She'll have her own kitchen. It's two bedroom,
one for her one first son. And we're only going
to charge her like five hundred bucks a month, which

(01:41:49):
was the sweet spot. It was the perfect deal for Chondra.
So I feel good about myself. I'm like, yeah, yeah, yeah,
I really helped this woman out. We got her a place.
Oh and by the way, as a little side note,
Tom made some calls and we actually got this kid.
He was really good at football. We got this kid

(01:42:10):
a full blown scholarship at a college. I think it
was in Nebraska. It wasn't a big college, but he
would have a full ride including the dorm or however
that looks. So we got him that. They didn't want
that but whatever, he wanted a better school or I
don't remember what that was. But literally we got a
full ride for him, so he'd be set for four

(01:42:32):
years education, all free, cost of living, food, the whole bit.
Full ride. Okay, about three weeks goes by, get a
call from the nice lady. The nice lady in Montpello.
You could not believe what she told us. Shandra had

(01:42:54):
been sneaking men in and having sex with them in
the house because she was a prostitute, and she had
warned her a couple times they're gonna have to kick
her out if she continues to do it. And she
continued to do it, she get kicked out. Yes, they
did kick her out, and we broke all ties. Only

(01:43:17):
here on the Treble Shooter Show. We'll see you again
in one hour. No, I'm sorry, we got an hour
to go. We'll see in a minute.

Speaker 10 (01:43:30):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 12 (01:43:34):
You don't pay a.

Speaker 11 (01:43:35):
Cent until you're contenth.

Speaker 10 (01:43:39):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three O three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 11 (01:44:05):
Ripped need advice?

Speaker 4 (01:44:10):
Who you don't have.

Speaker 1 (01:44:14):
As we can Shooter's gonna help.

Speaker 5 (01:44:18):
Come man, this is.

Speaker 4 (01:44:21):
The Troubleshooter Show. No Tom Martinez. All right, welcome to
the only show of It's guy. We're here to solve problems,
answer questions, take complaints. Once again, if you're not listening
to the YouTube behind the scenes, it's crazy. Give is
he on air? Yeah? Go ahead and give him a
good follow up.

Speaker 13 (01:44:39):
We had a guy that called up who had a
son that I think was a violin player, but also
I have no friends and asked the line.

Speaker 4 (01:44:47):
Doc, I gotta say this. Okay. During the intro, I'm
setting the phone number to call, and I'm telling people
about this show. People don't even know what we're referring to.
We're used to to audiences for people out there. We
have our YouTube audience and then of course our live radio,
so it gets It can be a little confusing doing

(01:45:08):
this all the time. But last hour we were doing
a lot of updates, and they were updates on people
that were kind of nuts nutty callers, and we were
talking about them, and Doc actually brought up a great one.
Because generally what we do is help people, but there
are some nutcases out there. But go ahead, Doc, this
is a great call and probably one of the best outcomes.

(01:45:31):
It was around Christmas and he wanted cards and to
his son, that's all I wanted. And we got an
incredible response. And then the same thing. Somebody called up
like fifty This kid got fifty cards with money and presence.
Those they were very broke, they were in Colorado Springs.
We got them a place to actually live, and unlike

(01:45:52):
the ones we were talking about last hour, the dad
worked his butt off. The kid was in like tenth
grade maybe yeah, good kid, and someone actually gave him
a violin or a trumpet. What was it. It was
a violin, I think a violin, so because he wanted
to play the violin, and all these listeners after hearing
the story unfold on the radio and getting a place

(01:46:14):
to live, and everybody was so happy. I think his
mother died. I mean, the whole story was horrible, but
we had so many people send them Christmas cards with
money and gifts. It made it made the dad's life. Honestly,
it made he felt so good. They did they lost
the mother to like cancer. It was horrible.

Speaker 13 (01:46:36):
And then the good part, he's got on his feet
again and he did he said rent free in somebody's basement.

Speaker 4 (01:46:43):
Yep, and he's on his feet now. That was years ago.
And yeah, so listen, you got any problems, here's what
we generally do. We help people like that. Maybe it
is a bad landlord, maybe you're down on your luck,
maybe you got a bad contractor that took your money
and ran. Three zero three Martino. Call right now. We've
got open lines spend. We were packed at first three

(01:47:05):
hours an how we're a little slow, three zero three Martino.
We also have Nick Ravinus in gravenas windows, siding doors,
sliding doors. I've actually used Nick. It's a great company.
But any questions you have on that, we're going to
be talking to Nick. I love interviewing our sponsors. Honestly, Nick,
I love the company you run. I mean I really do.

(01:47:28):
It's been around. How long have you guys been around.

Speaker 5 (01:47:31):
Since nineteen eighty eight?

Speaker 4 (01:47:32):
Nineteen eighty eight. Now you're going to make me do math.
That's forty years, almost thirty seven, thirty seven years. You
know how hard it is to have a company around
thirty seven years? These days?

Speaker 5 (01:47:43):
It's hard.

Speaker 4 (01:47:44):
It's very hard. What is the most challenging day to
day task as the owner of a big company that
you deal with what is it? Is it employee problems,
customer problems, vendor problems on a day to day on
a day to day basis, not what do you do
all day? Because I know as an owner you do everything,

(01:48:04):
But what is the most what is the hardest thing
to deal with?

Speaker 5 (01:48:08):
Just to keep up with the times and change as
things change, you know, I mean it's uh, you know,
there's always new things on YouTube and Facebook and Google
ads changes this and everything. Yeah, and you just got
to keep up with that. New codes, you know, new
energy ratings, new products are coming out constantly, and just
keeping everybody informed, you know. I mean, customers are usually

(01:48:30):
really great. My employees are fantastic.

Speaker 4 (01:48:32):
What's your retention on employees? Very high, very high compared
to the industry in general.

Speaker 5 (01:48:38):
Yeah, I mean that.

Speaker 4 (01:48:39):
Makes life a lot easier.

Speaker 5 (01:48:40):
Yeah, most my employees have been around for at least
ten plus years.

Speaker 4 (01:48:43):
How about repeat customers? Is that like a huge thing
and the only reason I say that you can have
the best service in the world. But people do not
buy new sighting every few years.

Speaker 5 (01:48:53):
Right, Yeah, No, we get a lot of you know,
return customers, especially for windows, because people buy a couple
at a time, oh yeah. Or I have this one
lady currently, she's moved houses probably three or four times.

Speaker 4 (01:49:03):
Every time she get the new house she calls me,
no kid.

Speaker 5 (01:49:06):
Yeah, so it's great, you know, And our installers are great,
and I just try to keep top notch, and you know,
if we have complaints, you try to be right on
top of it.

Speaker 4 (01:49:14):
You were talking, you said YouTube, I think you said Facebook.
So digital advertising, yeah, you know, how does that work
for you?

Speaker 5 (01:49:21):
Well, I have a company that does it for me,
but they're always changing algorithms and stuff they tell me,
and how the search is seen and to make sure
that you're still out there.

Speaker 4 (01:49:29):
You know, you know, it drives me nuts. And I
don't know if this is true, but these companies that say, hey,
you know, we can take your website and get you
more traffic. It always seems to me anytime I've done it.
I've done it with the referral list, I've done it
with company websites. It seems to work for a little
bit and then it doesn't work. I mean, I don't
know if that's still true now because I haven't done

(01:49:50):
them for a while. But even when I would boost,
how many people go to it and how long they
stay on it, and all these other things they would
email me each month, of all the hard work they're
doing a lot of times, it still wouldn't relate into
more sales. I mean, what do you find with that?

Speaker 5 (01:50:08):
Yeah, I mean it's it's a balance of all that,
you know. And again, it seems like Google changes how
they see things every six months. I think they do literally, right,
So you know, our companies have to adjust and then
you know, we can see ups and downs.

Speaker 4 (01:50:19):
And do you do Facebook marketing?

Speaker 5 (01:50:21):
Yep?

Speaker 4 (01:50:22):
How does that work for you?

Speaker 5 (01:50:23):
We have a social company that does a great job
for us, you know. And again some is instantaneous, some
is more of like just awareness brand long term, right,
you know, kind of like radios kind of you know, yep,
that way, you know. So we have tons of stuff
out there, you know, and it all comes together at
the end.

Speaker 4 (01:50:39):
Well, it's kind of funny you say that, And you're
absolutely right because the name Gravina has been around forever.
I mean as far as we moved here in ninety two.
You guys start in eighty eight. So for me, literally
it has been around here forever, right, I mean, and
everybody associates you with windows more than anything. And that's

(01:50:59):
that's pre incredible you built at It's almost like everybody's
heard of coke or Pepsi. They might have not heard
of you nationally, but most people that have been in
Denver ten plus years have heard of Garvina.

Speaker 5 (01:51:10):
Oh yeah, you know, it's a pretty well recognized name.
You know, family name, trusted name. Right. And again we
tell people all the time, try to find a phone
book from the nineties.

Speaker 4 (01:51:19):
Yeah, you're there.

Speaker 5 (01:51:20):
See who else is around in there? Nobody?

Speaker 4 (01:51:22):
Yeah, that's true.

Speaker 5 (01:51:22):
I mean there's a couple y you know, not many, right,
because most of them will come in hot to trot
year or two and then service starts to come up
and they don't know what to do and they go, well,
they go by the way side.

Speaker 4 (01:51:33):
The other thing I'll tell people about your industry in general,
there's a lot of people. Champion used to be a
good company. I'll use one. Champion went to hell. In
my opinion, Champion Windows sucks. We went from having a
great connection there. Do you remember his name, Suzanne? He
was the vice president or GM or something. It escapes me.
March I can't think of it. Tom would think of it.

(01:51:54):
In a second. We actually did advertising for them for years,
ten years plus back in the day. Right, Okay, a
big conglomerate or money moved in and bottom yep. Okay.
In fact, I don't even think they manufacturing Colorado anymore.
I might be wrong, but I don't think they do.

Speaker 5 (01:52:10):
I don't think they do either.

Speaker 4 (01:52:11):
So this big conglomerate comes in and not only buys Champion,
but buys a bunch of window companies. Here's what people
don't realize. And it's not just windows, it's home services,
it's garage doors. Listen to me. This is very important
for people to understand. A lot of these companies are
owned by the same people. So you get a quote

(01:52:34):
from Champion Windows and you get a quote from xx
ABC Windows. You think you're dealing with two companies. You're
dealing with the same exact people. Literally, you're dealing with
the same people. It's kind of tricky. And there's garage
door companies out there right now that are unbelievable. We
used to do advertising for Don's garage Doors. You know,

(01:52:56):
he was a great guy, great company. It's his name.
He was on the truck. He was a great guy,
great company. Well he came in someone came in and
bought them. And that same company owns a bunch of
other garage door companies. So you think you're getting three
or four different bids, you're dealing with the exact same people. Right,
It's remarkable. I mean, you know, honestly, I'm not going

(01:53:17):
to say there's anything wrong with it. To me, it
seems a little deceiving, right, I mean, have you guys
been approached? I'm sure you have.

Speaker 5 (01:53:26):
Oh, we get approached all the time, all the time.

Speaker 4 (01:53:28):
Every air conditioning and heating company I deal with and
represent has been approached by the big money everybody. They
want to own every company in the area. And next thing,
you know, you truly do have a monopoly.

Speaker 13 (01:53:42):
Hey, mark on that. Can I give a shout out
to a HVAC company? Sure, I've used, my son uses.

Speaker 4 (01:53:48):
This cus doc. His name is Dan Carrera and his
dm D Services All right, cool man, And can you.

Speaker 13 (01:53:55):
Just give you the guy does great work, he's honest,
a real good prices. It's D and D Services seven
to zero seven, three to two seven nine sixty seven.
And he's not brought out. He does the work. He
and his partner by themselves. Yeah, just really upstanding guys, So.

Speaker 4 (01:54:14):
You get approached all the time, right, Nick crypt I
can't believe who's on the line. Is that Drew?

Speaker 2 (01:54:20):
Drew?

Speaker 4 (01:54:21):
Wow, Drew's on the line from New Jersey. Hey, Drew,
I want to ask you something before we talk about
the book. I want to ask you something. You promise
to be honest with me.

Speaker 20 (01:54:31):
You only am.

Speaker 6 (01:54:32):
He's Christian, Mark, He'll be honest.

Speaker 4 (01:54:34):
That's true. And I don't mind you talking about your book, Drew.
Do you listen to the show or just call in?
Do you literally listen to it?

Speaker 20 (01:54:42):
I can't listen to it. I can call in and
hear you whining al on the phone, gotcha, Ranio? My
Ranio won't pick it up.

Speaker 4 (01:54:51):
Well, you're in New Jersey. I understand your radio won't.
But you do understand. We are on a podcast, we
are on YouTube. If you have Alexa, for example, you
can say Alexa play the Troubleshooter Show and you would
hear us. But I'm just telling you, but you've become
quite the star today. We were talking about you today
and how you told our attorney the other day. What

(01:55:12):
did he call John Fuller a jerkin an idiot, a
jerkin and idiot and you said that I was.

Speaker 6 (01:55:19):
You claim to be Christian, but you're not.

Speaker 4 (01:55:21):
Yeah, that's kind of weird thing to say, Drew.

Speaker 20 (01:55:26):
Well do you want me to answer?

Speaker 6 (01:55:28):
Sure?

Speaker 4 (01:55:28):
Of course I do. That's why I paused.

Speaker 20 (01:55:31):
Here's why I called in. First of all, I don't
have a computer, never had a computer, etcetera, etcetera. But
here's why I called in. I want you and or
Tom read the book. If you agree with a book,
then let's start a church and do good for people.
A church where people can go spend the weekend, have

(01:55:53):
organic meals and hear true preaching.

Speaker 4 (01:55:58):
Interesting. Where can people get the book? Amazon only?

Speaker 20 (01:56:05):
Amazon? God is True, Religion is Full?

Speaker 4 (01:56:08):
Hey, Drew, I saw the one review you had on
that is that you.

Speaker 20 (01:56:14):
I didn't even know had a review.

Speaker 4 (01:56:16):
Yes, you did have a review.

Speaker 20 (01:56:18):
See, I don't have a computer, so I don't. Did
you ever get to read What's going on?

Speaker 4 (01:56:22):
Did you ever get that twenty five dollars from the GoFundMe?

Speaker 20 (01:56:28):
Do you know the guy called in? He gave me
somebody seventy five? But then I think for whatever reason
he took it back.

Speaker 4 (01:56:37):
He took it back.

Speaker 20 (01:56:39):
Yeah, that sucks.

Speaker 5 (01:56:40):
How did you get on Amazon? If you don't have
a computer. I'm curious about this book.

Speaker 4 (01:56:44):
You wrote it like typewriter or handwritten?

Speaker 5 (01:56:46):
Or how did this go out?

Speaker 4 (01:56:47):
And it's not your name, Drew? When we looked that
book up, honestly, is that your pen name?

Speaker 5 (01:56:52):
Pen names out there?

Speaker 20 (01:56:53):
That's the pen name? Because I was preaching one day
pen Wivens, and a lady came up to me and said,
to utiful, use this pen name Kerrie Blessing. So we
use her name.

Speaker 5 (01:57:07):
So did you write it by hand and delivered it
to a publisher or what?

Speaker 2 (01:57:10):
What?

Speaker 5 (01:57:11):
How did this go about?

Speaker 20 (01:57:13):
Good question? I paining a woman uh four hundreds to
type it out.

Speaker 5 (01:57:20):
Oh, you just dictated it to her and she typed
it out.

Speaker 4 (01:57:25):
Pretty much and then she self published it for you
through Amazon. And then hold on, let me take this
break hold on, I promise I'll come back to you
after this. Hold on. Three oh three seven one, three
eight five five. If anybody has any questions for Drew
three oh three Martino.

Speaker 10 (01:57:48):
Go with a sure thing Denver's Best roofer excel roofing
dot com.

Speaker 12 (01:57:52):
You don't pay a cent until you're content.

Speaker 10 (01:57:57):
Time for an insurance check up free, no obligation in
comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies. Find out now three oh three
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 4 (01:58:20):
All right, three oh three ye seven one three A
two five five, don't forget three oh three Martino. Tomorrow,
we're gonna have a best of and it's an old
school best of, so I hope you guys uh enjoy that.
And then Monday, John Fuller, who's the attorney, coming in
with John Brad O'Brien. So we're gonna have Brad O'Brien

(01:58:40):
and John Fuller at the helm. Tom and I are
both out of town. That should be a really good show,
two attorneys in the same room. Deputy d are you
joining for the festivities? I'll be here awesome on Monday,
And Deputy Doc, you're gonna be here. That'll be a
good show. Of course. Kelly, you'll be here at Dragon.
Everybody's gonna be here, Hey Dragon, Hey Drew. Let me
go back to Drew, But I wanted to ask Dragon

(01:59:03):
something about Japan. He just got back from Japan. Who'd
you go with Mandy.

Speaker 5 (01:59:07):
The other Mandy Colonel Crush?

Speaker 4 (01:59:08):
Yeah, I want to hear about that. So, Hey, Drew,
let me ask you something.

Speaker 5 (01:59:13):
Man.

Speaker 4 (01:59:14):
Uh, you said you're always honest. How do you find
yourself in all these issues like the home depot or
the tailgate thing or you can't go number two? How
do you find yourself and all these problems? Has your
whole life been that way? I mean, you almost seem
like you're getting punished. For a religious man, you seem
to be getting punished.

Speaker 20 (01:59:35):
That's just the point. Mark is. Jesus in Matthew chapter
five describes the people who are going to make it
into heaven. Oh, they are poor. They are poor in spirit, persecuted,
strangers on the earth, small percentage of people, unlike what
religion tells you.

Speaker 4 (01:59:57):
Yeah, I'm not big on organized religion either, but maybe not. Yeah,
you know, I was baptized Catholic, and I'm not going
to say I've really parted one hundred percent from Catholicism.
But you know, I'm not big on that big religion
stuff either.

Speaker 20 (02:00:13):
But you show percent one of the miracles of God
is Jesus.

Speaker 4 (02:00:18):
Yeah, but Drew, hold on, I don't want I don't
want to go down to a religious conversation. I don't
want people driving off a cliff what what? I still
want to go back to a couple of things because
I've always wanted to kind of interview you, And I
mean that, when did you first call in and talk
to Tom? Was Tom in New Jersey? Where was he?

Speaker 20 (02:00:37):
He was on ABC Radio? A miracle from God?

Speaker 4 (02:00:40):
What we Okay, well, hold on, let me just ask.

Speaker 20 (02:00:44):
Had a great reputation, but they saw my money, so
we went to trial.

Speaker 4 (02:00:50):
Wait wait, I'm sorry I missed you, Drew Drew who.

Speaker 12 (02:00:55):
Drew?

Speaker 20 (02:00:55):
Who got all his money back in the stock Markers scandal? Okay,
Mary Lynch was found guilty of front Tom Martino had
me on your show for about forty five minutes.

Speaker 2 (02:01:07):
Wow?

Speaker 4 (02:01:08):
And how many years ago was that? That was your
first interaction?

Speaker 20 (02:01:12):
Yes, and we actually bankrupted Mary Lynch. Many people heard
that if they pulled their accounts or they wouldn't invest
if it wasn't for Warren Buffett's or wouldn't be maryor Lynch.

Speaker 4 (02:01:23):
Yeah, okay, so let's move on to your next interaction.
Do you remember what that was with Tom?

Speaker 20 (02:01:30):
I forgot I yeah, okay, I don't know.

Speaker 4 (02:01:33):
It's just remarkable you called with what I would refer
to as some of the strangest problems over the years,
and they're very much real problems. I know they are.
But this last one with Home Depot, don't you find it?
Don't you find it a little absurd if you heard
that call and it wasn't you. In other words, if

(02:01:54):
you turned into the radio and heard about someone buying
a window air conditioner and thinking someone was going to
install it in their window from Home Depot, and then
when the delivery guy comes and they don't install it,
the police are called. The police show up that actually

(02:02:15):
end up installing it, but that person wants to sue
Home Depot because they almost died of heat exhaustion because
they didn't install the air conditioner.

Speaker 20 (02:02:26):
You guys actually saw it, but you don't listen to yourselves.
When I was at Home Depot, there was about three
four hundred boxes of air conditioners. They're trying to unload them. Mark, Yes,
So they'll tell you any lie just to get it
out of the store.

Speaker 4 (02:02:43):
So they were trying to unload them by saying they'd
install them for you. Right, okay, interesting, Well I'll tell
Tom you want to start a church. Pardon me, Drew.

Speaker 14 (02:02:55):
I know that our deputy chopper tried to call you
a few times and left your voice.

Speaker 5 (02:03:00):
He was wondering if you were going to call him
back for your.

Speaker 6 (02:03:02):
Home depot case.

Speaker 20 (02:03:05):
What's his phone number?

Speaker 4 (02:03:07):
Well, we're not going to give that over the ear.
And then then here was the other thing that happened
with that call a couple of days ago. You didn't
know who told you they would install it. You had
no idea their name.

Speaker 20 (02:03:20):
Here we found out her i D number and the
police went there. The lieutenant went there because he agreed
with my reasoning.

Speaker 4 (02:03:29):
And what what did the why did the cops find out?
What did the detective find out?

Speaker 20 (02:03:35):
We didn't get enough evidence to prosecute bug. I give
him credit. He tried. That's all you're going to ask
people to do, try their best.

Speaker 4 (02:03:44):
Wow, that's incredible. You think he actually went there. You
don't think he was just telling you that.

Speaker 20 (02:03:51):
He's a very honest man. I believe that he and
the Hanover police are very honest.

Speaker 4 (02:03:59):
That's that's interesting. And how did he track dout. How
did he track down and find this lady's badge?

Speaker 20 (02:04:07):
I don't know. I never asked.

Speaker 4 (02:04:09):
When I trust people, Well, I remember you gave us
a description.

Speaker 20 (02:04:14):
The same minority woman Jehola is a falsely predicted at
the end of the world. Ten times.

Speaker 4 (02:04:22):
All right, I don't want you coming on. In all honesty,
I like having you on occasionally. You're entertaining. I'll give
you that, Drew. But I don't like people coming on
and making fun of other religions. I mean you, I
just don't like it. I just don't allow that.

Speaker 14 (02:04:35):
Did anyone ever ask him if you went number two again?

Speaker 3 (02:04:38):
Oh?

Speaker 4 (02:04:38):
Yeah, hold on, last question, Drew. I assume you went
number two.

Speaker 20 (02:04:44):
Number two. What do you mean number two?

Speaker 4 (02:04:45):
Wait?

Speaker 20 (02:04:45):
Hold on, I can't go number two anymore. Say it again,
I can't go number two anymore.

Speaker 4 (02:04:53):
You called us up and for forty five minutes explain
to us you can't go number two anymore.

Speaker 14 (02:04:59):
Because at some point, yeah, you had a blockage and
you wanted to sue the pharmacy times.

Speaker 4 (02:05:07):
Say that again. I'm not making fun of it.

Speaker 14 (02:05:11):
I'm concerned.

Speaker 4 (02:05:12):
Did you go number two?

Speaker 12 (02:05:14):
We were just concerned.

Speaker 20 (02:05:18):
The amazing is we should start a true charge, Tom Martino,
if you even had it.

Speaker 4 (02:05:25):
Drew, I will pass that on to the powers it be,
and maybe we'll do that The Church of Drew.

Speaker 10 (02:05:33):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 12 (02:05:37):
You don't pay a cent until you're content.

Speaker 10 (02:05:42):
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Lions three all three nine
two zero sixteen twenty two.

Speaker 4 (02:06:06):
All right three three seven one three eight two five five.
What do you guys do in the fourth d What
are you doing?

Speaker 9 (02:06:13):
Just all the normal stuff, just going to the lake
and barbecues.

Speaker 4 (02:06:16):
And hanging out. They have fireworks. What lake Chatfield, my
friends are that's not He just called Chatfield a lake.
It's like it's a reservoir.

Speaker 9 (02:06:27):
Well, a reservoir is a lake, right, that's a big
body of water.

Speaker 4 (02:06:30):
It's all on the ground. Oh, it's not a lake.
It's a reservoir. I'm going through there. They have fireworks here,
I don't know. I wouldn't assume, so I don't know.
I'm just going there for a barbecue thing. Nick Gravina,
what are you doing?

Speaker 5 (02:06:42):
We're gonna be at our house, I think. Got one
of our good friends and their kids coming over. Got
sister in law and their kids coming over. We got
we go up to the park by our house. And
you can see like twenty different shows every direction. Yeah,
none of them are like super close. Yeah, but you
know you can just sit up there and it's just
a cool cool.

Speaker 4 (02:07:00):
That will be cool. Well, actually I forgot. Tomorrow's so fourth,
we're going to be at the We're going to be
at a hotel by the Atlanta Airport. I would guess
we could see fireworks, you would hope. So is the
airport I don't know in Atlanta. Is it close to downtown?
I don't remember it is.

Speaker 5 (02:07:19):
It's a huge airport.

Speaker 4 (02:07:21):
Dragon, What are you doing?

Speaker 5 (02:07:23):
The nephews are coming back from Wyoming right now, so
we're gonna have a great.

Speaker 4 (02:07:25):
Time, like barbecue kind of deal and blowing stuff up.
Oh no, coming back from Wyoming, I get it. You know,
it's funny when we'd go up and visit Attie when
she was in law.

Speaker 5 (02:07:35):
School up there.

Speaker 4 (02:07:37):
Soon as you cross that border on that back road
into Laramie, there's a big fire works stand that's open
all the time. And I guess if you go into Cheyenne,
as soon as you hit that border, there's mega ones
that are open twenty four. What's your favorite Back in
the day when we grew up in Oklahoma, I mean
I grew up in New Jersey, but in middle school

(02:07:58):
I was in Oklahoma. Of course, good old black Cat's
Lady fingers. But M eighties, Baby M eighties were the bomb.

Speaker 14 (02:08:06):
And not what you used to accidentally blow up your
parents' couch.

Speaker 5 (02:08:11):
Yeah, that was a Yes, I grew up here and
here in a royal we weren't allowed fireworks, so sparklers
and snakes were snakes.

Speaker 4 (02:08:19):
Look at that snake grow on the curb.

Speaker 5 (02:08:23):
Answer from the smoke from it? Now right?

Speaker 4 (02:08:24):
My dad bought a brand new sectional from Sears Roebuck.
We moved from Broken Aroo, Oklahoma, back to New Jersey,
South Jersey. They moved bought a brand new sectional for
like an extra room that the new house had that
the old one didn't got it from Sears Roebuck. I
was probably thirteen, and I knew New Jersey didn't have fireworks,

(02:08:50):
and we were moving right around that time of year.
So I brought a couple bricks of black cats and
I met new friends out there, and it was the
third or f worth of July. Literally, God, how about that?
Like how many years ago today? And my parents went
to play bridge at wanted their parents' house. So I
had about three or four kids over, and these kids

(02:09:12):
in Jersey we lived in the pine Bearns. I mean,
there wasn't fireworks. It was like here sparklers and snakes.
So I was showing them these fireworks and we were
blowing some off and we went back inside and I said,
you know what we would do is we would tie
fuses together. So I, you know, we had so many
firecrackers it was crazy. So I was pulling fuses out

(02:09:34):
of the black cats and I'd tie them together and
I'd say, yeah, four of them is about six seconds,
three of them, blah blah blah blah blah. I had
them timed out because we used to do really long
fuses in Oklahoma just because we did, I don't know why.

Speaker 10 (02:09:48):
So I was.

Speaker 4 (02:09:49):
Showing them how long the fuse would be. So I
pulled out five fuses, tied five of them together, and
a big ten of fireworks was sitting in my lap.
The fuses that were tied together were not attached to
any fireworks, but when I lit it to show them,
I knew exactly how many seconds it was gonna be. Well,

(02:10:11):
the fuse sparked, landed up in the container and legitimately
blew up six or eight of the cushions and almost
caught them fire. The sectional was less than a week old,
so I'm in panic mode. As you can imagine, this
is not good. This is not good at all. So

(02:10:33):
I came up with the ingenious idea of turning the
cushions over. Brilliant, Brilliant, the real man of genius, a
real man of genius. So I turned them all over
and crossed my fingers. I didn't quite figure out that
the house really smelled like burned cow show. So as

(02:10:56):
my parents come back later that evening and everyone's gone
but me, I was left answer questions, and I answered him,
and sure enough I turned the cushions over and said,
this is what happened. Tommy screwed everything up. I blamed
it on somebody else. That didn't go very far. My
parents said, there's no one in this town with fireworks

(02:11:18):
but you. So I owned up to it finally, And
I must say something. I learned something from my dad
that I'll never forget. Till this day. I don't know
how he did it. He had Sears not only come
and pick up the couch, he got a full free

(02:11:44):
replacement on that sectional. Till this day, I have no
idea how my father pulled that off.

Speaker 5 (02:11:52):
That's how Sears used to do things back in the day.
So I had a guy that worked for me. He
started off selling shoes and people'd come in and policy
was like the customer is always right, right, So you
could bring in shoes and they weren't bought at Sears.

Speaker 4 (02:12:06):
They would return other people's shoes.

Speaker 5 (02:12:09):
Oh, and you had to take them. Was what I've
been told is that you had to take it. Oh.
It was like a no if answer butts policy. You
could have shoes a U for a year from Kmart somewhere.

Speaker 4 (02:12:22):
And return them to Sears.

Speaker 5 (02:12:23):
Go to Sears.

Speaker 4 (02:12:24):
How customer service has changed, right? Think about it. Now
you can't even talk to a human. Back then, you
could return shoes you didn't even buy from a store.

Speaker 5 (02:12:35):
Tools, same thing, tools, anything.

Speaker 4 (02:12:38):
I remember. Craftsmen, Yeah, if you broke anything, they just
give you a new one, no questions asked. In fact,
I heard of people that would go around to garage
sales and buy up old Craftsmen stuff just to go
get brand new Craftsmen stuff.

Speaker 5 (02:12:52):
Would they break it and then take it back in?

Speaker 4 (02:12:54):
I don't even know if you had to break it.
It could be rusty, it could be anything. I'm not
even sure you'd have to break it. And that nuts
when you said shoes. He made me think of something.
When Suzanne and I first got together many many years ago,
many we've been married almost thirty two years, we were
broke his hell our first apartment and just broke his hell.

Speaker 5 (02:13:15):
Man.

Speaker 4 (02:13:15):
We worked our butts off, but we just simply didn't
make a lot of money. I bought a pair of
shoes at Walmart, and I wore those shoes and warm
to the bone. And I was working at a grocery
store sixty seventy hours a week. Overtime was really the
only money we made. I mean, that's where we would
afford to do anything. And this is why I love Walmart.

(02:13:35):
Till this day. I spend more money with Walmart than
any other retailer there is, anybody, And this is one
of the reasons. Six seven months, wore those shoes out,
brought them back into Walmart with my head held low
and said the soles wore out a little too early.
I bought him six seven months ago. They said, go
grab a new pair, and they gave me a brand

(02:13:55):
new pair of shoes that I worn out in six
seven months. I love Walmart tight