The Troubleshooter 8-11-25

Episode Transcript

Speaker 1 (00:00):
Y'all, Rita you need advice?

Speaker 2 (00:09):
Who you don't have to come?

Speaker 1 (00:13):
Run in just as sass as we can show Shooter's
gonna help coming. Man, this is.

Speaker 3 (00:20):
The Troubleshooter Show. No Tom Martine.

Speaker 4 (00:24):
Hello, I'm Tom Martino. Thank you for being here on
the trouble Shooter Show.

Speaker 5 (00:31):
Do we have Major Mark Major there? As he signed in.

Speaker 4 (00:34):
Yeah, yeah, yeah, Okay, Mark, Welcome to the show. Hello Mark?
So Mark, Uh, couldn't have done it without you since
January second, when my diagnosis came in. I just want
to make this quick. Couldn't have done it without Mark
and Sues filling in for me. When I was at
my lowest, I was undergoing treatment for pancreatic cancer, and

(01:00):
as you all know, I had surgery April twenty eighth,
took out one hundred percent of the isolated tumor only
three percent of the time does that happen with pancreatic cancer?
And then last week marked my last week of chemo,
So I asked him what do I do now? And

(01:23):
they said live You're done, So Mark, no more getting
week week week week week week week Now I'm going
to get stronger. Of course, I'm still feeling the effects
of last week's It was the tenth chemo treatment knocked
the hell out of me, and I'll get stronger, but

(01:44):
I don't have to go back. So this was a
chapter in our book that we never planned on having,
did we? And now I'm just gonna be regular and people,
I have to say something.

Speaker 5 (01:59):
I am so so.

Speaker 4 (02:03):
Sorry for people who don't have these positive diagnoses. I
don't know why I was blessed with this. A lot
of people say, well, it's not blessed time you got cancer.
How can you say you were blessed? You know, first
of all, I don't believe God gives people bad things
or good things or like that, like that you know
every day in your life.

Speaker 5 (02:24):
But I think that.

Speaker 4 (02:26):
We're in a imperfect, polluted world and cancer is all
over us, all over It scares the hell out of me.
But I was just fortunate enough. I mean, it is
so so, so so rare. I was fortunate enough that
my pancreatic cancer only three percent of the time is

(02:49):
it like this totally isolated. They were able to get
it out of me and my chemo ended. So it's
just weird. It's like I was fighting, fighting, fighting, fighting fighting,
and now it's done.

Speaker 5 (03:04):
I had to get screened, but it's done.

Speaker 4 (03:06):
So anyway, I just wanted to announce that I'm going
back to normal. You'll see me getting stronger and I'm
not going to have those down weeks. I'm still going
to lean on Mark and SEUs because I got a
little taste of retirement. Aha. Anyway, somebody said I should
ring my own bell, so I'm going to do the
dinger for.

Speaker 5 (03:26):
Me and for us and for Mark and SEUs. There
it's over. Well.

Speaker 4 (03:36):
I pray for all of you who are going through
a struggle, and I just want to say this that
I mean this very sincerely. If you are going through this,
you can text me personally if you need advice. I've
gone through all kinds of crap under chemo and non
medical stuff. If you like, hey, I feel this way

(03:57):
or that way, or what should I do here? What
should I do? This?

Speaker 5 (04:00):
Is this good? Is this bad?

Speaker 4 (04:02):
I want you to text me, and I promise you
and a few of you already have, I will get
back to you personally. Seven four seven nine fifty two eighty.
That's my Google number that comes to my cell phone.
And those of you who text me know that I
do get back to you now. You can text me

(04:23):
there about cancer, about your battle. If you need help
or support seven four seven nine fifty two eighty pass
that around. I mean that sincerely. You can call the
show too, three oh three Martino at any time and
talk to us three oh three sixty two seven eight
four sixty six. Let's get right to the phones. Dan

(04:46):
has a question on pulling an suv or publishes me
pulling a boat with an suv?

Speaker 5 (04:54):
Hey, Dan, what's happening with you?

Speaker 4 (04:56):
What's going on?

Speaker 5 (04:56):
Dan?

Speaker 6 (04:58):
First off, congratulations on your cancer.

Speaker 5 (05:00):
Thank you, sir.

Speaker 6 (05:02):
That's awesome.

Speaker 4 (05:03):
It is awesome.

Speaker 5 (05:04):
It is Dan, Thank you. Go ahead, sir.

Speaker 6 (05:09):
I went to the same thing.

Speaker 2 (05:10):
So that's how it's important.

Speaker 5 (05:13):
So are you Are you a cancer survivor?

Speaker 4 (05:15):
Dan?

Speaker 5 (05:15):
Are you a cancer survivor? What kind of cancer?

Speaker 6 (05:20):
Total cancer?

Speaker 5 (05:21):
Oh my god, I'm so happy for you. Did you
have to do chemo? Yeah, radiation that's a special kind
of hell. Chemo.

Speaker 4 (05:30):
Chemo is a special kind of hell. You can't explain
to anybody.

Speaker 6 (05:34):
Oh God, I agree. You'll get better. It's like getting
over that hill and right it's going to wear off.

Speaker 5 (05:43):
So Dan, what's going on?

Speaker 2 (05:45):
Man?

Speaker 5 (05:45):
What kind of an suv. What kind of a boat.

Speaker 6 (05:48):
I want to We had a ski boat. So it's
about five thousand pounds and we're looking at a new
vehicle and just want to know what you guys suggest
as a good realy. Well that's your vision to pull
something like that.

Speaker 4 (06:03):
So okay, my thoughts to Okay, first of all, any.

Speaker 5 (06:10):
Good SUV will do it.

Speaker 4 (06:13):
Okay. If I had to pick one, I'd picked the
Toyota land Cruiser. Okay, that's the ultimate in my opinion.
I just can't say enough about it. And our resident,
I call him our resident Toyota guy.

Speaker 5 (06:31):
He loves. Toyota's deputy D is with me. D. What
do you think you know?

Speaker 7 (06:36):
Yeah?

Speaker 8 (06:39):
Five, But a previous model year land Cruiser or Sequoia
those still had those bullet PROFI eight engines.

Speaker 9 (06:46):
Those will go forever now.

Speaker 4 (06:47):
The Chevrolet, the Chevy Tahoe or its counterpart, the gmc
U CONTs up to eighty four hundred pounds. The Ford
Expedition can toe up to ninety three d. The Toyota
Sequoya can toe up to ninety five hundred pounds. The
Nissan Armada eighty five. You really have you really have the.

Speaker 5 (07:10):
World open to you.

Speaker 4 (07:11):
What you want is something with a really strong transmission,
and all of them have it, but the Toyota probably
wins on that regard if you're gonna buy us. Though,
I wouldn't buy a Toyota. That's just my own personal opinion,
only because they hold their value so well that they're

(07:31):
kind of expensive used and you can get way more
in a Chevy Tahoe or a Ford Expedition. Now I
know people are going to say, well, Tom, the reason
they hold their values because they last longer, but there's
a point of no return. What I mean is this,
I love Toyotas. Let me go on record of saying
they're the best new car value you can buy. But

(07:53):
as you get into the used cars, people are too
proud of them, and they they're too high as a
used vehicle in my opinion. So if you can get
a good deal on a Sequoia or a land Cruiser, wonderful,
or even a pickup if you went with a Tundra,
my god, you couldn't ask for better than that on

(08:13):
a for for going on a camping trip or something.
But anyway, I would probably if it was me personally personally,
I would buy a Tahoe.

Speaker 5 (08:24):
That's just Mark. What do you think, Mark?

Speaker 4 (08:26):
What do you think? How have you the boat?

Speaker 6 (08:30):
Fou about sith Alcon?

Speaker 4 (08:32):
Wow?

Speaker 5 (08:33):
And what about the trailer?

Speaker 9 (08:34):
How much is that way?

Speaker 10 (08:36):
That doesn't matter, that's tongue weight.

Speaker 11 (08:37):
I don't think it would anything that'll tow six thousand plus. Yeah, yeah,
you might want to bring it to like Jeff Vick.
Whatever you buy. And if it doesn't have a cooler
for the transmission, really it's not going to be the horsepower.

Speaker 4 (08:49):
It's going to be ruining that trans Mark right on market,
right on, right on? When what Mark said? What Mark said?
Hey Dan, the cooler cooler A big deal? Hey, Mark,
let me ask you something. Since you're an EV aficionado.
And by the way, I was with my son in
his Model three. He has full driving mode. I let
him put it on for college, and God, I can't

(09:12):
believe it. You know what, I don't understand why don't
other cars have it?

Speaker 11 (09:17):
Why they haven't put that money into the technology. They
simply don't.

Speaker 5 (09:21):
It is so amazing to me. So mart let me
ask you something.

Speaker 10 (09:25):
Are evs are.

Speaker 4 (09:27):
EV's deficient when it comes to pulling, when it comes
to towing?

Speaker 11 (09:32):
No, no, no, total waste.

Speaker 5 (09:35):
No you well, hold on, can you toe with your ex?

Speaker 6 (09:40):
No?

Speaker 10 (09:42):
Okay, especially boat, I might be able to tow it.

Speaker 11 (09:47):
A brand new Hummer might be able to tow that
boat for three miles.

Speaker 5 (09:53):
Here's what I'm gonna say.

Speaker 4 (09:54):
I'm gonna I'm gonna make a suggestion and maybe a prediction.
Listen to this one. I predict or suggest that Tesla
do an EV trailer that has electric assist in the trailer,
and the trailer has its own set of batteries and assists.

Speaker 5 (10:15):
Mark, would that be kick ass or what think about that?

Speaker 7 (10:18):
Yeah?

Speaker 10 (10:18):
Maybe it would be.

Speaker 11 (10:21):
Well, yeah, I don't know who's going to pay for
that though, I mean that's kind of weird. Like what
would the trailer look like? Would it be a boat trailer?
Would it be a It's sure not going to be
a camping trailer. I guess they could make a camper.
I mean, what like a.

Speaker 10 (10:35):
U haul thing you throw a few things in a
car trailer?

Speaker 4 (10:40):
No, No, like a flatbed or something you know for
that you put a boat on, yeah, or something. Oh,
there's no such thing. Well, I know there is no
such thing.

Speaker 9 (10:51):
I'm thinking of idea.

Speaker 4 (10:53):
Oh no, no, I'm just thinking they make a line
of trailers. By the way, somebody said they couldn't hear
my dinger. Is it coming through? Guys?

Speaker 11 (11:01):
Not to mention, you'd not to mention with a boat
or generally back the whole damn trailer into the water.

Speaker 9 (11:09):
Oh that's a good point.

Speaker 10 (11:10):
That could be a little bit of a broom.

Speaker 4 (11:13):
By the way, Shannon, did you hear my dinger?

Speaker 10 (11:16):
Unfortunately, I'm hearing everything from your house.

Speaker 9 (11:19):
It's very weak.

Speaker 4 (11:20):
It's a very okay, I got to figure out my dinger.

Speaker 11 (11:26):
Hey, listen to this man. FMSD update fourteen. That's a
full self driving ten x perimeter increase next month.

Speaker 4 (11:35):
Hold on, my YouTube is coming through now, Tom, focus
on the show, my YouTube. Oh stop, Okay, I'm focused
on the show. Okay, let's take a break then, and
then we'll come back. We'll talk to Kathleen about her
dietetary supplements. I know a lot about dietary supplements. In fact,
I was a supplement king and health and all that.
And then, of course, you know you can't ever you

(11:59):
can't ever fight nature, I guess, but let's talk about that.
Then Paul wants to talk about emissions that cause damage.
And then Carolyn's coming up, so all of you stay tuned.
I'm Tom Martino. Go with a sure thing Denver's best
roofer Excel Roofing dot com. You don't pay a cent

(12:21):
until you're content. Time for an insurance checkup free, no obligation.
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three O
three seven seven to one.

Speaker 10 (12:36):
Help.

Speaker 4 (12:36):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi, Tom Martino, your troubleshooter.

Speaker 5 (12:54):
John Fuller's with us.

Speaker 4 (12:55):
He's Personal Injury CEO dot com. He's our personal injury expert,
also our and strength. He fills in for us when
I'm under the weather and Mark can't make it.

Speaker 5 (13:04):
So John is with us. John Fuller will get to
him in a minute.

Speaker 9 (13:07):
Here.

Speaker 4 (13:08):
I actually put away some emails and texts I had
for personal injury. I do that from time time. I
put it in a folder. Kathleen, let's talk about supplements.
Go ahead. I've done so much research over the years Kathleen.
And I know a lot of people are thinking, Tom,
what do you know about health? You got cancer? Of course,
you know, I really think that one of the reasons

(13:31):
I fared so well is because of the health I
had going into it.

Speaker 5 (13:35):
So what do you want to talk about, Kathleen.

Speaker 12 (13:38):
Well, first, I want to congratulate you for all you
did to you know, cancer, My god.

Speaker 4 (13:47):
You know a lot of it was what I was dealt,
you know, my family history and all of that and
the diagnosis.

Speaker 5 (13:52):
But thank you, Kathleen.

Speaker 4 (13:54):
Again, I didn't mean to make this show about me,
but I was just so happy that I like, when
I get up in the morning, there's nothing to think about, like,
oh my god, you know, I gotta do this, I
gotta do that anyway.

Speaker 5 (14:05):
So what's going on, Kathleen.

Speaker 12 (14:07):
Well, I had purchased this dietary supplement. It's called lipogummies,
and it's just supposed to, you know, give you more
energy and help you lose some weight.

Speaker 4 (14:20):
Okay, what are what are the ingredient? I want to
look them up online. What are they called.

Speaker 12 (14:25):
It's called LiPo It's l I p o. Yeah, gummy
like okay, gummy bears, you know, yeah, yeah, and just
from the infomercial that I saw.

Speaker 4 (14:38):
My god, I just wrote birch engine and god, they
came up immediately, just lipogummies, So I see them a
healthy weight loss, as pure nature, as intended. So I
don't know what's in it, but I'll be reading it,
so go ahead to what's going on.

Speaker 12 (14:57):
So anyway, I purchased it, and they build, they build
my credit card. Well, my credit card was coming due
for its payment, and so instead of paying a finance
charge on the balance, I just disputed the amounts.

Speaker 4 (15:18):
Now, why did you Why did you dispute it? If
you ordered this stuff, tell me what's going on with that, Kathleen?

Speaker 12 (15:24):
Okay, Well I ordered it and I started taking it
as soon as I got it, and within just a
few days I was having really bad digestive problems. So
I stopped taking it. And I now, let's say apple.

Speaker 4 (15:43):
Here are the ingredients, apple cider, vinegar, caine, sugar, apple pectin,
citric acid, sodium nitrate, tapioca, and root beer.

Speaker 5 (15:55):
This is snake oil. There's nothing here, nothing here.

Speaker 4 (15:59):
I mean it says it says a sixty day money
back guarantee, right, So why didn't you just go through that?
Route for the guarantee. Well, instead of disputing it.

Speaker 12 (16:13):
Well, I tried that. I wrote them an email and
I said, unfortunately, it's not going to work for me.
I need to return it. And they said, well, as
soon as we get it back, we'll refund your money.
I mean we're talking like six hundred and some dollars.

Speaker 5 (16:31):
Oh my god.

Speaker 4 (16:33):
You know you could have marked mark. Tell her what
she could have done for a fraction of that.

Speaker 11 (16:38):
Well, she could have got on the JAB at Denver
Regent for less than three hundred dollars a month.

Speaker 4 (16:44):
Then don't call it the jab. Come on, no, no, seriously, now,
now I'm serious.

Speaker 5 (16:50):
Do you have a weight problem, Kathleen.

Speaker 12 (16:53):
I don't. But just within the last year, I've gained
like twenty five.

Speaker 5 (17:01):
Now what changed over the last year?

Speaker 12 (17:06):
Nothing that I know of.

Speaker 5 (17:08):
How old are you?

Speaker 12 (17:10):
I'm sixty six?

Speaker 5 (17:13):
Okay.

Speaker 4 (17:13):
Have you ever had blood work done to see where
your where your estrogen and all your hormones are? Yes?
I have. And what did that show?

Speaker 3 (17:26):
Well, I mean.

Speaker 12 (17:27):
They tell me that everything is fine.

Speaker 4 (17:30):
Well hold on, now, I want to tell you something
about conventional medicine. Like, for example, if a gentleman went
in in his seventies and had testosterone levels of three hundred.
They would say, you're fine, and what they mean is
fine for that age group in society, but it's not optimum.
There's a difference between fine and optimum. And there's a

(17:53):
lot of people say, well, no, you shouldn't mess with that.

Speaker 5 (17:55):
Tom.

Speaker 4 (17:56):
You know, your testosterone levels are supposed to go down,
or your estrogen or your hormones are supposed to go
down with age. And to that, I say, when you
run out of food, you eat again. When you run
out of hormones, you can supplement them. Back in the day,
we didn't have that technology. Now we do.

Speaker 5 (18:13):
Kathleen, I know you.

Speaker 4 (18:14):
Didn't call about that, but I'm going to suggest you
go to a good clinic that does blood work and
hormone work for women. One of them is Cunningham Clinic.
We love and they're right here in Denver. I just
wanted to mention that. Now, getting back to you in
this did they let you dispute the charge my bank?

Speaker 12 (18:34):
It was Discover Bank. They did, and they issued temporary
credits until they could work it out. Well, because I
had tried to get a hold of the lipogummy people
and I was getting nowhere. So I boxd so I

(18:57):
had boxed everything up and sent back. Yeah, and I
have a receipt from the post office.

Speaker 4 (19:04):
Okay, so what are they saying. Are they saying, let's
get right to it. Are they saying they didn't get it?

Speaker 12 (19:11):
No, Discover is saying that those disputes are They say
that they're valid because I didn't return the product.

Speaker 4 (19:22):
The charges are valid because you didn't return the product.
And this is your own credit card saying this, Yes,
but you can prove you did return the product.

Speaker 12 (19:33):
I did return it.

Speaker 5 (19:34):
Then why is your credit card not?

Speaker 4 (19:36):
Your credit card should actually not get See credit cards
are supposed to side with their customer and then the
LiPo people can come after you directly.

Speaker 5 (19:45):
So at this point, at this point.

Speaker 4 (19:47):
You have six hundred bucks off your credit card and
Discover we'll do nothing about it.

Speaker 12 (19:54):
No, they said they're done with their investigations.

Speaker 5 (19:56):
Okay, but did you show them?

Speaker 4 (19:58):
Did you show them that you did return the product?

Speaker 12 (20:03):
I showed them if they wanted a copy of the
receipt from the post office.

Speaker 4 (20:09):
I understand. Did you give them all that?

Speaker 12 (20:11):
I gave them everything and they won't do anything.

Speaker 13 (20:15):
Nope?

Speaker 4 (20:16):
And have you contacted have you contacted the LiPo people again? See,
I hate these online things that don't have a real
place you can go, so you know, they're all I
swear to God, this Instagram stuff, this this except all
this stuff being peddled. There's no real place to go
after people. So Doctor Diane Miller, supposedly as a creator,

(20:39):
I'm wondering, who's in the studio today, Deputy Doc. I
don't know you know what this and and I just
want somebody to try to call this company for you.

Speaker 5 (20:49):
Do you have a phone number.

Speaker 12 (20:51):
You've been calling for which company?

Speaker 4 (20:55):
The gum gummies, the LiPo people? Dummy?

Speaker 12 (20:58):
Well no, I've been actually dealing with the people that
take the money. You know, they like service, okay.

Speaker 4 (21:07):
Or you have a receipt that you return the product,
yet you can't get your you can't get your discover
to take it off. I don't understand that. That makes
no sense to me. We're gonna have to do some
kind of a three way call with you.

Speaker 14 (21:22):
I'll try and get a hold of his tongue.

Speaker 15 (21:24):
Doc.

Speaker 5 (21:25):
Here's the bottom line. She just wants the credit for
stuff she returns.

Speaker 4 (21:29):
Yeah, yeah, yeah, oh no, no, I know, Okay, Kathleen
I'm gonna give this deputy doc to see if.

Speaker 5 (21:34):
We can just maybe light a fire under him.

Speaker 4 (21:36):
Okay, okay, Ran wants to talk about property management or
company car issue. We also have an emissions that cause
damage AT and T and quantum all of that coming up,
and then Mark, are you ready to talk about your
AT and T hack because I'm really interested. Are you
ready to talk about it?

Speaker 10 (21:53):
I guess so, yeah. I mean it's just a different.

Speaker 4 (21:56):
Yeah, but it's yeah, but it's really different. And I
didn't even know it was there, and it was out there,
and I don't know why they're doing it. But we'll
talk about that coming up. I'm Tom Martino three O
three seven one three A two five five waterpros dot net.
We're talking supplementation and health. You don't get healthy if
you don't drink great water. Great water at your kitchen
sink twelve hundred bucks. No one does it for that price.

(22:18):
No one has reverse osmosis. Waterpros dot Net three O
three eight six y two five five five four the
lowest price in the industry. Go with a sure thing
Denver's best roofer Excel Roofing dot com.

Speaker 5 (22:34):
You don't pay a cent until you're content.

Speaker 4 (22:39):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one.

Speaker 9 (22:50):
Help.

Speaker 4 (22:50):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hey, I'm Tom Martinez, your troubleshooter three
oh three seven one three A two five five And

(23:11):
you know what, fix it twenty.

Speaker 5 (23:12):
Four to seven.

Speaker 4 (23:13):
Remember free second opinions on any replacement, and you'll probably
find they can fix it cheaper or replace it cheaper,
and they are fix it twenty four to seven. That's
fixmihome dot com. Fixmihome dot com. All right, now, let's
talk to Carolyn about a T and T and quantum Carolyn,

(23:36):
what is going on with you?

Speaker 13 (23:40):
Well, I have both services, and I think I'm being you.

Speaker 4 (23:45):
Know, now, why did you have both services?

Speaker 13 (23:48):
Well, I had a quantifine that came to the neighborhood
about a year ago, and I after waiting for a
year and having a lot of issues, that had to be.

Speaker 7 (23:57):
Taken care of.

Speaker 13 (23:59):
I only got it into my house, but I didn't
know if I.

Speaker 4 (24:03):
And is this like a broadband? What did they have
to actually install, Carolyn? Just the modem.

Speaker 13 (24:09):
Well, they put a line from the post in.

Speaker 5 (24:12):
But oh, okay, it.

Speaker 13 (24:14):
Went back to they couldn't access the post because there
was a tree in the way and I couldn't get
anybody to cut it out.

Speaker 4 (24:22):
Now, tell me how this interplays with You had Quantum
broadband installed.

Speaker 15 (24:27):
When about a year ago?

Speaker 4 (24:30):
Okay, so how does this play into AT and T?

Speaker 13 (24:36):
I don't know that it does. I'm trub find somebody
who could troubleshoot and find out if I'm overpaying for services? Okay,
AT and T is that I'm able to I'm able
to record programs ahead of time, play them when I wanted.

Speaker 4 (24:53):
Now, now, well explain this to me. Do you have
two bills you're paying Quantum and AT and T? Yeah, well,
why are you doing that?

Speaker 5 (25:03):
You only need one or the other?

Speaker 4 (25:05):
Mark does AT and T offer broadband into our house?

Speaker 11 (25:08):
Do you know they might have some kind of five
G deal? I mean, I don't know, honestly, they might.

Speaker 13 (25:16):
Now, well, Carolyn, I want to know if I can
get the same services with my quantum because I paid
in fifty five dollars a month.

Speaker 5 (25:24):
Well, of course, how much do.

Speaker 13 (25:26):
You pay fifty five a month on auto pay for
quantum now?

Speaker 5 (25:31):
And how much do you pay for the other one?

Speaker 4 (25:33):
Oh?

Speaker 13 (25:34):
God, just over one hundred dollars for everything?

Speaker 4 (25:37):
Now when you turn on quantum? Like, what do you
use quantum for?

Speaker 13 (25:44):
I have an iPad, so I think that's what I'm
using it for. I think I need somebody to come
to my house and check my systems and see if
I can still use quantum.

Speaker 5 (25:58):
No, I know what you're saying. Yeah, you're you're right.

Speaker 11 (26:00):
I think she's talking about some kind of television service.

Speaker 10 (26:05):
Yeah, yeah, she's not.

Speaker 4 (26:07):
I don't know.

Speaker 10 (26:08):
So quantum.

Speaker 11 (26:09):
Is there a cable box and you're used to the
cable box and pre recording your shows?

Speaker 10 (26:15):
Is that what you're saying?

Speaker 4 (26:17):
Yes?

Speaker 13 (26:17):
With AT and T, and I want to know can
I cut out AT and T? Well, see what's quantum?

Speaker 4 (26:24):
Probably I don't understand why you have both of them?

Speaker 5 (26:28):
And who is your cell phone?

Speaker 4 (26:30):
With AT and T?

Speaker 13 (26:32):
Yeah?

Speaker 5 (26:33):
Why? Let me ask you this, why do you even
have quantum? Why? What's the reason?

Speaker 13 (26:41):
Because I had to.

Speaker 5 (26:43):
One.

Speaker 13 (26:44):
My reality just wanted me to get an iPad so
I could read books and do things.

Speaker 4 (26:48):
Yeah, but but your AT and T can can work
on your your your You don't need to get quantum
to work your iPad.

Speaker 5 (27:00):
Your iPad will work with anything.

Speaker 13 (27:04):
That's I'm confused about. If I cut off one or
the other, what am I gonna lose? And maybe some
of these things I really don't need anyway.

Speaker 4 (27:13):
Do you have a T and T fiber or do
you have AT and T? Like? Do you do you
understand what I'm talking about? Do you have a T
and T by five G?

Speaker 5 (27:23):
Like?

Speaker 4 (27:23):
How do you get your AT and T is it?
Do you have a little box or what? Tell me
about your AT and T?

Speaker 13 (27:30):
I have a disc in my backyard.

Speaker 5 (27:33):
An AT and T disc. So you're getting five G.

Speaker 13 (27:37):
Yes, I guess.

Speaker 5 (27:38):
So you have a double service.

Speaker 4 (27:41):
You can do everything with each either one of them,
so you need to get rid of one of them.

Speaker 13 (27:46):
That's what I thought too.

Speaker 4 (27:48):
And your iPad can work on AT and T. So
does your iPad have a phone number associated with it?
Is it cellular or just Wi Fi?

Speaker 13 (27:59):
Uh? I think it's cellular?

Speaker 4 (28:03):
Well?

Speaker 5 (28:04):
Can you it has a phone number?

Speaker 13 (28:06):
Well, if my phone rings, the iPad shows my phone number,
I can get all my information on that.

Speaker 4 (28:15):
Yeah, you need a visit from somebody who can help
you out. I got to figure out who we have,
you know. I wish they had somebody who could go
and help people, especially older people with technology. There is
no real service like that, you know. I know a
few people here and there. It's just hard. What part

(28:38):
of town are you in?

Speaker 13 (28:40):
I'm in Littleton?

Speaker 5 (28:43):
Are you way far out or what is your closest big.

Speaker 13 (28:46):
Intersection close to Bellevue and Lowell?

Speaker 4 (28:50):
Okay, I want to contact I'm thinking eye Ted.

Speaker 10 (28:56):
What it works now?

Speaker 6 (28:57):
Man?

Speaker 5 (28:58):
Well, no, I know, but maybe he can find some
time to go over there and tell you. He won't
do it, no at all. No, have we tried to
use them because I mean, ok yes.

Speaker 10 (29:10):
We have, and he told me I can't do that
kind of stuff anymore.

Speaker 4 (29:14):
Oh okay, thanks, dog gone it.

Speaker 16 (29:18):
I'm wondering squad.

Speaker 4 (29:21):
Well, what does the geeks squad do if you didn't
buy anything from them?

Speaker 16 (29:26):
I think you can go in and get just buy
a best Buy membership with them for one hundred dollars
and they'll don't give you a discount on any service.

Speaker 4 (29:36):
Well, I wish we had someone here on our staff
that could troubleshoot stuff for her. We need to we
need to recruit somebody to Hey, hold on, Carolyn, We'll
get your information. I want to put out there is
there anyone who can help people out? Anyone who can

(29:56):
help people out like a perfect person if you will,
and so damn busy would be Tim you hear me,
tim My YouTube more on? Yeah, you have a nice
way about you. It's there's a little bromance there. Maybe.
I mean, he's a good guy, but maybe is there

(30:16):
someone that could in the early evening maybe or in
the evening take time to help seniors down. Then put
your information down. We'll try to find someone, Carolyn. I
am positive that either service will be good for you,
whatever one you want. And if Quantum installed fiber, it's
going to be much faster and better than the disc

(30:38):
at AT and T.

Speaker 5 (30:40):
So wouldn't you agree Mark that if she had a
Quantum fiber.

Speaker 11 (30:44):
Honestly, I don't know what she's got. I don't understand
the dish in the backyard. I don't understand honestly what
she has. I have no idea. But she only needs
one Internet connection. I assume it's something like Comcast, where
she has the cable box and she also has Internet
through them, and that's what she wants.

Speaker 10 (31:03):
I don't know why she has.

Speaker 5 (31:05):
How are you watching? How are you watching TV?

Speaker 4 (31:08):
Carolyn?

Speaker 13 (31:12):
I guess it's through AT and T with the K
with the disc in the backyard.

Speaker 5 (31:17):
I said a bad word? Did you actually? I actually
nominate Shannon for this? But Shannon, did you nix that word?

Speaker 15 (31:27):
Yes?

Speaker 2 (31:28):
He did?

Speaker 4 (31:29):
Okay, thank you. I apologize my listeners. I don't know
what's going on with me. I think I'm coming out
of a fog.

Speaker 5 (31:35):
You could probably fix this situation. But would he go
over there and do it?

Speaker 4 (31:41):
HM?

Speaker 5 (31:43):
That would be by the way.

Speaker 4 (31:44):
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(32:05):
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance
checkup free, no obligation. In comparison, call compass insurance paying
too much your coverage at dozens of insurance companies. Find
out now three all three seven to seven to one help.
You'll think you're his only customer when you choose Frank

(32:27):
durand the real estate man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Okay, Hi, I'm Tom Martine. You're a troubleshooter.
John Fullers with us. He's a personal injury attorney, but
he knows a lot about negligence, liability and blame. And John,

(32:48):
in a sentence or two, can you explain the difference
between negligence or let's say, liability, negligence responsibility. I mean,
in other words, something could happen but not necessarily be negligent, right, Yeah.

Speaker 9 (33:08):
I guess that's possible. You know, we all have a
duty to act with a certain degree of care, the
same care that a reasonable person would act with. And
that's kind of kind of where the legal definitions come from.
So the you know, negligence is the failure to act
with reasonable care or the you know, to do something

(33:31):
that an ordinary or reasonable person wouldn't do in the
operation of say a motor vehicle. So yeah, you know,
you could be negligent, I mean, negligent and liable kind
of go hand in hand. It's hard to be one
without the other, okay, you know, But but liable really

(33:54):
just denotes kind of a legal responsibility for the consequences
of an act, whereas you know, negligent still doesn't necessarily
contain that causal connection. So you could be negligent and
drive one thousand miles an hour down I seventy. But
if you didn't hit anybody's there's no, okay, nothing that

(34:14):
you're liable for.

Speaker 4 (34:15):
So now the reason I'm asking is hold on, Hold on, guys,
the reason I'm asking, and we'll do this doc.

Speaker 5 (34:21):
I'll get you Rand.

Speaker 4 (34:23):
Let's talk about this property management company. And now that
we're talking about this, So what happened to your car? Rand?
As I understand you hit something that was an abutment
in the ground.

Speaker 2 (34:36):
No, it was one of those concrete parking blocks they
put in. Then they did not pop pound the spike
all the way under the concrete block and sticking up
about three inches and pretty much destroyed my front bumper
guards on my car.

Speaker 4 (34:54):
So the bumper that the concrete barrier was was spiked in,
but the bike was sticking out correct? Okay, and you
and when you when you pulled into the parkings spot,
you ran over that spike?

Speaker 2 (35:16):
Correct?

Speaker 4 (35:17):
All right? Hold on and we'll ask John Fuller about
this and more coming up, and then we have an
issue with a gas tank, and then we'll talk about
all of your problems, questions, complaints. When are pictures admissible?
What do dash cams do? What exchange of information should
you get at the site?

Speaker 5 (35:33):
And how important are police reports?

Speaker 4 (35:35):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 5 (35:39):
You don't pay a cent until you're content.

Speaker 4 (35:45):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three all three nine
two zero sixteen twenty two ripped of new need so you.

Speaker 9 (36:14):
Don't have.

Speaker 1 (36:17):
You come running just as as as we can. Shooter's
gonna help come.

Speaker 3 (36:24):
This is the Troubleshooter Show.

Speaker 4 (36:27):
No Tom Martino, Hello, I'm Tom Martino. Welcome to the show.
Thank you for being here. I am celebrating the end
of my chemo treatments and the new lease on life.
I miraculously got fighting pancreatic cancer, which is three percent

(36:49):
of the time. Unfortunately, pancreatic cancer has a ninety seven
percent fatality rate. I was in the minority, So I
thank God for that. I thank all of you for
your support. I love the messages I've gotten, and man,
it just puts everything in perspective. Well, welcome. Deputy Doc

(37:13):
is at the studio with John Fuller, our guests for today,
personal injury attorney as well. Oh okay, Deputy Bow. Welcome, sorry,
Deputy Bow. Deputy Doc. Then we have John Fuller, who
is also our fill in host when Mark and I
are not around, and we have Mark in a remote
location undisclosed at this time. And then we have Deputy

(37:34):
d here with me. So we got the whole team
ready to I'm almost the whole team ready to fight
for you. Ran called in about an issue now, so
so you know how those those bumper what not bumper
excuse me, those tire stops and parking spots they look
like you know about six foot concrete concrete barriers.

Speaker 8 (37:54):
Is there a concrete bar that sits on the ground
and when your tires contacted, that's kind of how you
reached the limit, and.

Speaker 4 (38:00):
Then they're spiked in. One of the spikes was sticking out.
It scraped the bottom and did some damage to his car.
He believes the management company should pay for that mark.

Speaker 9 (38:11):
And I saw a photo of the spike because.

Speaker 5 (38:14):
It was stuck stuck, it.

Speaker 4 (38:17):
Looked like six inches eight inches up.

Speaker 9 (38:20):
Yeah, it will definitely scrape your and it.

Speaker 4 (38:22):
Could have hurt somebody walking past it too. But here's
the deal John Fuller, who of course does personal injury,
but he knows a lot about liability and negligence. And
on John, what constitutes negligence on something like this, a
spike was sticking out, don't they almost have to show
that the management company knew about it and did nothing

(38:44):
about it? Or what's the rule there? I don't want
to put words in your mouth, John.

Speaker 9 (38:49):
Well, it kind of depends on the type of claim
that we're talking about here. So if if we were
talking about a premises liability claim, which would be the
claim that we would make if somebody had tripped and
fallen and hurt themselves on that property. Then you know,
it's a statutory standard that gets applied, and in most
cases it's anew or should have known, meaning that they

(39:11):
were aware of a dangerous condition and failed to take
necessary and reasonable steps to prevent the person from tripping
and falling and hurting themselves.

Speaker 5 (39:21):
What is should have known? What is should have known?

Speaker 15 (39:23):
Well?

Speaker 9 (39:23):
Should have known as like in the exercise of normal diligence,
you would have known about you know, the property, and
you know, a different way to look at it would
be if you had to prove actual knowledge. That would
be pretty hard in some cases because unless you knew
that they had, you know, an internal meeting or emails
about it, or somebody had complained or gotten injured before,

(39:45):
you'd have no way to prove that they had actual knowledge.
But but should have known is that you know, well,
let's see, it's on your property. It's visible to everybody.
It's not hidden in any way. It's a conspicuous defect
that in the exercise of just normal surveillance on your
property you would have seen kind of like a broken

(40:06):
bottle in a grocery store. You know, if you walk
up and down the aisle you're going to see the
bottle and you would be aware of it. So it's
it's kind of a common sense good of note.

Speaker 4 (40:14):
Yeah, let's ask Rand, Hey, Rand, how much damage? Let's
talk about that first. How much damage did it do?

Speaker 2 (40:25):
About twenty two hundred dollars?

Speaker 9 (40:27):
Holy?

Speaker 4 (40:28):
Holy, a very.

Speaker 2 (40:31):
Nice core and you know understand it's expensive.

Speaker 5 (40:36):
Now, how did you know twenty two hundred? Did you
have it estimated?

Speaker 2 (40:40):
Let's look it to two shops?

Speaker 4 (40:42):
Okay, So John, what about small claims court? What would
you have to do in small claims court for this?
Just basically photos and just hope that the judge agrees
with them.

Speaker 9 (40:53):
Yeah, photos and estimates and you know, just everything you
need to prove your case and hope for the best.

Speaker 5 (41:00):
What do they say when you submitted?

Speaker 4 (41:01):
What was their response to you?

Speaker 17 (41:05):
Oh, they told me that actually they I submitted it
on Monday. They finally got back with me on Friday.
They said that they would they were going to pay
for it. They're only going to take the lowest of
the of the bid.

Speaker 2 (41:19):
That's fine, which is not necessarily the Well.

Speaker 4 (41:22):
Wait a minute, so why are you calling if they
agreed to pay for it?

Speaker 2 (41:26):
Well, the originally I'm calling is to find out do
I have to accept their h of course, not only
pay the lowest bid. And they can say the time
I took to get the car.

Speaker 4 (41:39):
You're not looking, Yeah, you're not going to go ahead.

Speaker 9 (41:43):
You can say it for your time driving to the
body shop to get the estimate and stuff. But you know, listen,
they're responsible for the reasonable value of the damages. And
if you were in court and you put three estimates up,
you know there's going to be an argument that the
lowest cost is going to be the most value of
the damages. That's not saying that you have to get

(42:03):
that shop to fix it. Maybe you're that's like, you know,
that's like the argument about OEM parts. They're not required
to use OEM parts always to fix your vehicle. If
the estimate contains OEM parts and they're perfectly fine to
fix your car, but you don't want them, you always
have the right to decide to use new it's just
their liability for it is going to be limited to

(42:25):
the value of those lesser expensive parts.

Speaker 4 (42:30):
Okay, so brand it sounds like at least they're taking responsibilities.

Speaker 5 (42:35):
That's the main deal right there.

Speaker 4 (42:37):
Bro, that's the main deal the fact that they're even
taking responsibility.

Speaker 5 (42:41):
You might have some negotiating.

Speaker 4 (42:43):
Power, but you asked, do you have to take the
lowest bid?

Speaker 5 (42:47):
You don't have to do anything.

Speaker 4 (42:49):
You know, there is no law that says you must
take the lowest bid. You know, it's all it's all
within reason. Courts love to talk about reasonable. You know,
if the low bid was a dollar and the highest
bid was ten thousand, you know it's not reasonable.

Speaker 5 (43:05):
But how far off is the lowest bid? Rand?

Speaker 2 (43:09):
Well, it's only about three hundred dollars. But one car.
One place I took it to they do classic cars, Okay.
The other place was, you know, just a typical body shop.
This is a very nice car, and I want to
take it to a place that's going to put it
together back the same way.

Speaker 4 (43:28):
It was.

Speaker 5 (43:29):
Well, rand, of course you do.

Speaker 4 (43:31):
But remember now they may technically they could always say
we knew nothing about this. The fact they're taking responsibilities
ninety percent of it. Do a little negotiating, do a
little negotiating with them and say, look, you know I
want to go here because of this, would you go
half the difference?

Speaker 5 (43:51):
Whatever? Just see what you can do.

Speaker 4 (43:53):
Three oh three seven one three Talks seven one, three, eight.

Speaker 5 (43:55):
Two, five five. Paul, what is your issue with a
gas tank? What's going on you? Paul? Welcome.

Speaker 7 (44:02):
Well, I took my vehicle to the Chevy Plate for
a new death pump and.

Speaker 5 (44:10):
For a new for a new what for a new
what death tank pump?

Speaker 9 (44:17):
Gas tank pump?

Speaker 5 (44:18):
Yeah?

Speaker 4 (44:19):
Yeah, your fuel pump is in the gas tank. I
get it, the one in the gas tank. How did you,
by the way, how did you know you needed I'm
just curious.

Speaker 7 (44:27):
Oh, the trust was say, and so, you know with
the codes and stuff in the original diagnostic they gave me.

Speaker 4 (44:35):
Okay, so the fuel pump was replaced.

Speaker 5 (44:37):
What went wrong?

Speaker 15 (44:39):
No?

Speaker 7 (44:40):
Uh, they ended up putting death in my fuel tank
and blew my engine and trying to what they put whoa.

Speaker 4 (44:47):
Whoa, whoa whoa? How did they blow your engine? I
don't understand that. Make the connection for me.

Speaker 7 (44:53):
They put diesel exhaust fluid in my fuel tank somehow
and blew that.

Speaker 4 (44:58):
What is diesel? Understand exhaust fluid is tom What does
that mean?

Speaker 9 (45:03):
It's usually called?

Speaker 4 (45:04):
Oh it is it is to clean up.

Speaker 5 (45:07):
The they're required to have that editing.

Speaker 9 (45:09):
Yeah, there's some system for emissions control.

Speaker 5 (45:11):
Why do you have a diesel. If you have a
diesel car, Paul, it's not.

Speaker 9 (45:16):
Just scored directly in the fuel, and it's not good
for gas engine. So on those both of them.

Speaker 5 (45:22):
What kind of a car do you have?

Speaker 7 (45:24):
I have a twenty eighteen Chevy thirty five hundred and.

Speaker 5 (45:28):
It's not diesel.

Speaker 7 (45:30):
No, it's a diesel trunk. And they were just working
on the death tank pump and they didn't salt it right.
And then the next day they send me a message
which filled the death tank to the top and it
still sets empty. And then fuel contamination twenty five thousand
dollars repair bill and.

Speaker 4 (45:48):
Then wait, wait, wait, wait wait wait whoa whoa twenty
five thousand.

Speaker 8 (45:53):
Yeah, it sounds like they put the death in his
fuel tank exactly.

Speaker 9 (45:57):
They topped off the fuel tank with death.

Speaker 5 (46:00):
John, How do you know so much about this?

Speaker 9 (46:01):
I've owned several diesel vehicles.

Speaker 4 (46:04):
Okay, And that that additive is supposed to be in
a separate little tank that's pumped in when needed, right, yes,
And do they, Paul, Let's just get right to it.
What is the dealer saying about this?

Speaker 7 (46:22):
They're avoiding accountability and Dane, it was like this when
it showed up. The original diagnostics say nothing of the sort.
Is truck sounded completely normal, whenever idea, just needed you
get pump?

Speaker 5 (46:32):
Wait wait wait?

Speaker 4 (46:33):
Did they claim you came to them with this already
in the gas mixture with the gas?

Speaker 18 (46:40):
Yeah, they drained all the fuel, so I can't get
a fuel sample.

Speaker 7 (46:44):
They said, I drove there like that with no fuel
in there.

Speaker 4 (46:48):
So they they claim that when you took your twenty
eighteen Chevy thirty five hundred to them to replace the
fuel pump, the gas was already contaminant.

Speaker 5 (47:00):
Yeah, the gas was already.

Speaker 4 (47:04):
I get it. Bro, It's called the fuel pump in
the gas tank, and they claim your fuel was already contaminated.

Speaker 7 (47:15):
I yeah, I guess so. But it ran completely fined whenever,
you know, whenever I've seen it in our original diagnostics
said nothing of the.

Speaker 4 (47:23):
Sort, John, what would you do on this?

Speaker 9 (47:27):
But didn't you say that it was a deaf pump
getting replaced, not the fuel pump?

Speaker 7 (47:31):
Yeah?

Speaker 9 (47:31):
Yeah, here's a deal. Time. There's two pumps here, two
different tanks, right, So the pump that was in the
small tank, which is only five or maybe ten gallons
total size, that pump was the one that they were
replaced in, so they had no reason to drained the
fuel tank or do anything with the fuel tank in
this entire service, I got it. So to now claimed

(47:53):
that the fuel was contaminated with death fluid is kind
of ridiculous since it was driven there, you know, by itself.
So the problem is, I don't know how in the
world you're going to prove that other than just purely
circumstantial you know evidence, all right.

Speaker 4 (48:06):
So, so basically they never worked on the fuel pump.
They worked on the death pump other than death tank.

Speaker 9 (48:12):
It wasn't throwing a contaminated fuel code when you pulled
it in there, right.

Speaker 15 (48:17):
Yeah, no, no, I'm going So when it's.

Speaker 4 (48:20):
All done, let's help me out here, John, When this
repair is all done, how would deaf get into the
main fuel tank.

Speaker 9 (48:31):
Because they tried to fill it up, Tom, They I mean,
there are pump nozzles that are exactly they are a
different size, but they can be used to fill up
that fuel tank. And so probably some tech filled up
the fuel tank thinking we don't know why the deaf
age is not showing, you know stuff, so we'll just
keep on pumping until they probably with death which is

(48:51):
ureic acid. It's it's cow you'urine basically, so you're you're
introducing this non fuel you know, fluid into that and
then injecting it into the motor and quantities that are way, way,
way higher than the minuscule amount.

Speaker 5 (49:06):
That all makes sense.

Speaker 4 (49:08):
That makes sense to me if he says they kept
filling it and it kept showing empty because they weren't
filling the right tank.

Speaker 9 (49:14):
The depth is injected after combustion. It's a pollution control device,
and this was putting it into the combustion chamber on
the front end of the motor.

Speaker 5 (49:24):
So all right, so here what do we do about this?

Speaker 4 (49:26):
Basically they they are denying, But Paul, do they say
they put it in the right tank? How are they
saying it got contaminated from them?

Speaker 18 (49:36):
Look, let me finish my story, Like look at there
for a depth pump and then they said it was done.
I pick it up, I drive a half a mile
and the pump sawed off the bottom of the tank
that they just put on and it said low depth,
limbow and I turned right around, went right back. And
so how could they fill the tank up to the
top of the pump was never put back on, I
took a mechanic over there, and the pump was still

(49:59):
hanging off the bottom. So how could they fill the
death tank up?

Speaker 7 (50:02):
If they're freak it's a pump was hanging off the bottom,
like they would have to fix that first, and like
in their notes that just say we filled it up
to the top and said it was empty. Now my
trust plumb up.

Speaker 4 (50:14):
They're twenty five thousand, My god, twenty five thousand dollars.

Speaker 5 (50:20):
Holy crap. What's the name of the dealer?

Speaker 7 (50:24):
You know, I really don't really want to say. I
really want to get a lawyer because they're lying to
me and they're saying anything to you.

Speaker 5 (50:31):
You know, you're gonna have to get a lawyer. This,
this is way beyond I mean, unless we call them.

Speaker 7 (50:36):
Until unless we lawyer, I'm well, the lawyer before I
talk to them.

Speaker 5 (50:41):
This is gonna This is a This is a big deal.
The problem is it's if they fight this thing, Tom,
it's going to cost you some money.

Speaker 4 (50:50):
Here, go ahead.

Speaker 8 (50:51):
So I have two questions for for Paul on something
that he mentioned. Paul on the original repair order, does
it say how many gallons of death they put in
and charged you for?

Speaker 14 (51:01):
Yes?

Speaker 7 (51:02):
Yeah, they said three gallons. It's a five gallon tank,
which is weird figure.

Speaker 4 (51:08):
And the second question, hold on, a second question here,
real quick, go ahead.

Speaker 8 (51:13):
Uh, Paul, you said that you had exchanged some text
messages for a dealer.

Speaker 9 (51:17):
If I heard you correctly, is that right? Yeah? And
in that did.

Speaker 8 (51:21):
They say anything that could be viewed as an admission
to having put deaf in the wrong tank.

Speaker 7 (51:28):
Yeah, yeah, they stayed exactly in all their notes. They
gave me like we built.

Speaker 5 (51:32):
The the wow wow, oh no, no.

Speaker 4 (51:35):
Hold on, hold on, we got to take this. Hold on,
we're going to come back to that. This is going
to be a court battle. You're going to need some
ammunition here, Deputy DS some ideas. Probably John Fuller, our attorney,
has some ideas.

Speaker 5 (51:46):
I'm Tom Martinez.

Speaker 4 (51:47):
Three h three seven to one three talked Frank Randa,
real estate man. By the way, free market valuations of
your home right now, sellers are taking control of the market,
it's being said, with increasing inventory. If you want to
know what your house will sell or he'll do a
complete analysis free of charge, with no obligation. So before
you list, call Frank, no obligation. Three oh three nine
two zero sixteen twenty two. Frank rand the real estate

(52:10):
Man dot com. Go with a sure thing Denver's best
roofer Excel Roofing dot com.

Speaker 5 (52:18):
You don't pay a cent until you're content.

Speaker 4 (52:24):
Time for an insurance check up free no obligation comparison
call Compass Insurance Paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one.

Speaker 10 (52:34):
Help.

Speaker 4 (52:34):
You'll think you're his only customer when you choose Frank
Durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Mark, Tino, you're troubleshooter three
O three seven one three talks seven one three eight

(52:57):
two five five Man, you know it will forever be
a mystery to me why companies don't step up.

Speaker 5 (53:07):
Maybe it's a sheer sign of money.

Speaker 4 (53:09):
I mean, you know, they just don't want to pay
twenty five brand But John Fuller, our legal brain today
personal injury CEO dot com of course our personal injury attorney.
When he's not here five three or three five nine
seven forty five hundred, John, listen, what would you do
if this was your truck? You've had diesel trucks, you
take it in there for a death pump. They put

(53:30):
in the death pump and actually don't install it all
the way and there's an excessive amount of death in
your gas tank and they claim it was like that
when you came in. Don't they have an obligation to
check all that stuff or make notes on it? Can
you just say they did it because it was in
their care and control?

Speaker 5 (53:47):
What what do you think?

Speaker 9 (53:49):
Well, well, I think to think the problem problem, you're
going to have proof problem, you know, you they he
said that they had that the don there's in there.
I don't know. I don't know a lot of a
lot of photo stuffs would be necessary to prove that.

(54:09):
He said, we said it was hanging down and that.
But that's that's a that's a typical you know, you're
not a something's really really messed up.

Speaker 4 (54:16):
Guys, what do you mean?

Speaker 10 (54:17):
I'm here, I'm hearing.

Speaker 4 (54:18):
Like, okay, now it's not okay, thanks, I I I
fix it. Okay.

Speaker 9 (54:24):
So just the challenge is going to be proven it
tom and and if they had already taken that fuel
out of there and they didn't test it or you know,
preserve it in some way. I mean, maybe you could
go in there and pull a sample out of the
fuel filter, you know, in the in the motor compartment,
that's the last fuel that you know that hasn't made
it to the engine yet, and test that and and

(54:47):
prove it up. I mean, the thing about death is
it should never be on the front side of the engine.
It's not part of the combustion. It's only injected after
combustion into the exhaust, So it should never be in
the fuel. And but that's your problem is you have
to be able to prove that. So if you don't
have photographs of you know, the fuel pump hanging down
because he said it fell out and it literally was

(55:09):
hanging down, and pull a sample out of that that
that fuel filter which probably trying to filter it. It's hard.
How are you going to.

Speaker 4 (55:17):
Prove that, Paul, You definitely need an attorney, But how
are you going to prove it?

Speaker 7 (55:26):
So that now I'm going to prove it exactly And
it's all in their notes. I don't think I really
necessarily need to prove like, like, no guy would ever
admit this what they did there, So like it's all
in their notes. As far as the order it is
and then the lies that were that's trying to cover
it up.

Speaker 9 (55:43):
Yeah, if you have those notes, Yeah, if you could
prove it great.

Speaker 7 (55:49):
You know, like it's not an original. How could they
fill the death tank up to the top of the
pump is still hanging off the bottom of the tank.

Speaker 4 (55:55):
Now when you say the pump is hanging off the bottom,
so that was leaving a hole in the death tank.

Speaker 7 (56:00):
Yeah, you'd decorn it, dump right out on the ground.

Speaker 5 (56:04):
Okay, okay, good, good, good? Do you have Do you
have picks of that?

Speaker 7 (56:09):
Yeah? I took a mobile mechanic there after it happen
because it sounded fishy. And this is what we found.
The fuel tank empty, the pump still off, no depth
in that tank, the punk still hanging off, the battery dead,
and no fuel in it.

Speaker 4 (56:22):
You know, man, it sounds to me like you got
enough evidence here to get an attorney. Man, you did
a good job.

Speaker 16 (56:30):
Could we recommend that lemona? Hey?

Speaker 4 (56:34):
How about that guy? Do you know anybody Deputy.

Speaker 8 (56:37):
D Yeah, I know a really great you know, my
company's business attorney is you know, he practices in general
litigation stuff like that. I can tell you it's going
to be an extremely expensive case, but it's worth the
investment in at least getting an initial consultation with a
gentleman that I have in mind.

Speaker 4 (56:56):
John, Do you think do you think during discovering and stuff,
it's the possibility they would settle on it?

Speaker 9 (57:01):
Yeah? Absolutely, I mean I do if you put a compelling,
you know, argument out there that shows what you think happened,
and you know behind the scenes, they're going, is this possible?
I mean, you know, come on, the guy's got a
great point that that death tank on that truck is
seven gallons. Okay, you could not have filled that thing
to the brim if that fuel pump was not installed

(57:22):
correctly and it was dumping out at some point. You
have to know before seven gallons of fluid pours onto
the floor, you know. So I think he's got a
great case, and I think there's a chance that they
would they would poney up, you know.

Speaker 4 (57:35):
All right, So you want to you want to give
it right now? Yeah, if you want me to, Hey,
are you ready to copy this down for an attorney
Paul Uhry or if you're in you're gonna listen.

Speaker 5 (57:49):
Here's what we'll do. We'll text it to you.

Speaker 4 (57:52):
Uh kad Sheena, get the information deputy deal text it
to him.

Speaker 5 (57:56):
Mm hmm okay, so what but just tell us who
he is.

Speaker 8 (57:59):
So I loved all of my experiences with an attorney
down at the Tech Center. His name is Colin Moriarty,
like doctor Moriarty from Sheryl Holmes. And his number is
three oh three seven two one seven to one one two.
And he's just a really smart guy who's not out
to you know, over bill. In fact, I think he

(58:21):
builled me for you know, half the time he always
spent on our consultations.

Speaker 9 (58:25):
Just a really good, smart, very very experienced lawyer.

Speaker 4 (58:28):
Okay, so, Paul, we'll text that to you when you
get your information to Kachina three oh three seven one
three talks seven one three eight two five five go
with a sure thing Denver's best rufer excel roofing dot com.

Speaker 5 (58:45):
You don't pay a cent until you're content.

Speaker 4 (58:51):
Time for an insurance checkup, free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven seven
to one help. You'll think you're his only customer when
you choose Frank durand the real estate man dot com
to list your home with Remax Alliance three all three
nine two zero sixteen twenty two. Hi Tom Martino three

(59:18):
O three seven one three talk three O three seven
one three.

Speaker 5 (59:22):
Eight two five five.

Speaker 4 (59:23):
So Judy has an issue with Frontier Airlines. Judy, go ahead,
what's going on with you?

Speaker 9 (59:30):
Judy?

Speaker 4 (59:31):
Hi Tom?

Speaker 19 (59:34):
I have been trying since April eighth to get a
refund on one of their promos of the discount den
relentlessly I have I was just counting here nineteen emails,
I have a numerous chats.

Speaker 5 (59:48):
Well, tell me what the refund is for. Explain the issue.
First of all, I was I booked a trip.

Speaker 19 (59:56):
With my husband, myself and three grandchildren to say Diego
In for July, and the promo was by two for
every adult purchase you get a child's place free. So
their round trip ticket was ninety eight dollars.

Speaker 9 (01:00:12):
So I booked it, but.

Speaker 19 (01:00:15):
I did they didn't give me the child's free because
it said in red which I have screenshots and everything,
of need to verify age of child first. So before
I paid for it, I called the Frontier line and
I got the lady online and she said, yes, we'll

(01:00:36):
need to verify ages. Don't worry about it. The minute
we get that verification, we'll be able to give you
the refund, you know, be assured.

Speaker 7 (01:00:46):
So okay, I was.

Speaker 19 (01:00:48):
And I bought the discount then because it was a
great promo, and I thought, I I'll use it here
or there, probably because you do get really good prices
with the grandkids and stuff certain days. So I've been trying.
I sent an incident report in on April.

Speaker 4 (01:01:03):
Let me ask you, Judy, Judy, before you keep going
on and on, let me just ask, did you ever
take the trip?

Speaker 9 (01:01:09):
Oh?

Speaker 19 (01:01:10):
Yes, to't the trip, no problems, nothing, Everything was great.

Speaker 5 (01:01:14):
But the kids how many kids or three?

Speaker 19 (01:01:17):
But two of them should have their fares should have
been free with discount.

Speaker 4 (01:01:22):
Den Okay, Now, how did they suggest you were supposed
to verify these? So they said, if you verify the ages,
you'll get a credit or a refund.

Speaker 5 (01:01:32):
Is that how it would work?

Speaker 19 (01:01:34):
A refund?

Speaker 4 (01:01:35):
Yes?

Speaker 20 (01:01:36):
And if so, you're supposed to pay for them.

Speaker 5 (01:01:42):
And they told you, after you pay for them, you'll
get a refund.

Speaker 19 (01:01:47):
Yes, after age verification.

Speaker 5 (01:01:50):
And what was done to verify their ages?

Speaker 19 (01:01:54):
Nothing? I've never I keep doing chat after chat after
email after email. I at one point a chat person
did send me an email. He wanted to know if
the two children that were asking for the fair to
be refunded were twins, and I said, yes, they are.

(01:02:16):
They're identical twins. So I thought, maybe that's a glitch
that they think I'm trying something, you know, with the
same birth date with two children. The third child actually
you know their little sister. They could have hooked that
fair to her in one of the twins. But I
just can't get anywhere.

Speaker 4 (01:02:34):
So you've been trying since April eighth. From Frontier Airlines.
You booked a trip to San Diego. You were supposed
to get free child flights, but you needed to verify
ages after buying the tickets. You cannot find a way
to actually verify the ages. Is that what it boils
down to? That is correct?

Speaker 5 (01:02:56):
Okay, all right?

Speaker 6 (01:02:58):
Now?

Speaker 4 (01:02:59):
Do you do you have any contact that you've already
talked to that would be able to know about your case?
Or when you call, do they have notes, do they
know what you're calling about? Or do you have to
describe the entire situation from the beginning.

Speaker 19 (01:03:18):
I have an incident number that I'm then put on
hold so they can check the incident number.

Speaker 5 (01:03:25):
And when they come back to you, what do they say.

Speaker 19 (01:03:29):
That we will send this to basically the back office,
a different department, and we will get back to you
within twenty four to forty eight hours via email or
last time last Monday.

Speaker 5 (01:03:43):
I called last Monday.

Speaker 19 (01:03:45):
And he said I will have them call you within
eight hours and nothing.

Speaker 13 (01:03:51):
I'm ghosted.

Speaker 4 (01:03:52):
Okay, detpuity bo. What do you think about this? I
got the notes. I'm going to text you unless you
were taking him.

Speaker 16 (01:04:02):
No, I heard everything I can give them.

Speaker 4 (01:04:05):
I think uh, I think we can just call and say, look,
you know, they've been pretty good responding to us. Do
we have an angel at Frontier Kachina? Does sus have
an angel over there? Or do you?

Speaker 2 (01:04:19):
Well?

Speaker 4 (01:04:20):
The problem is everything is automated. Yeah, there is no phone.
There is no phone, is there? That's right.

Speaker 19 (01:04:28):
I've been on hold one time, I was on hold
for over five hours. I just was you know what,
being around in the garden outside five hours?

Speaker 7 (01:04:36):
No answer?

Speaker 5 (01:04:38):
Do you have an email that that works?

Speaker 4 (01:04:42):
Yes?

Speaker 10 (01:04:42):
And a small claims court.

Speaker 5 (01:04:47):
Mark that Mark's taken Frontier hold on.

Speaker 10 (01:04:50):
Explain that Mark, Well, there's not much to explain.

Speaker 11 (01:04:53):
They don't answer until you sue them. Once you serve them,
they'll call you back and give you the refund.

Speaker 5 (01:05:00):
And you can help me. Well, Mark has done it before,
so Mark, let's talk about I.

Speaker 10 (01:05:06):
Can't sue him for you. I'm not you have to
take for a small claims court.

Speaker 4 (01:05:10):
Of course, what I'm saying is explain the process to her. Mark, Oh,
we can send her over. In fact, Ametri's got a
copy of all that info to sender. I mean, it's
exactly what to do. All right, get your let's get
your email. I think small claims court is the ticket.

Speaker 5 (01:05:29):
Deputy Bo. You might try to, but let's just try
to get hurt into small claims court.

Speaker 9 (01:05:38):
Tom.

Speaker 8 (01:05:39):
I was wondering if how much of a refund is
Judy trying to get well for the two kids?

Speaker 9 (01:05:46):
Yeah, but what what's the dollar amount of that child
plus taxes? How much did you put this on your eat?

Speaker 5 (01:05:56):
Your two hundred total?

Speaker 9 (01:05:58):
Did you put this on your credit card?

Speaker 19 (01:06:01):
I did, and I finally disputed it. But as with Chasen,
I'm past the sixty days. I'm stay happy to deny it,
but I'm still hoping that maybe that might be the solution.

Speaker 4 (01:06:16):
No, that would be that first I would try the
credit card. Next I would try small claim Scort and
have Deputy Bow try as well. We got to take
a break, Brad. I know you have a comment for
Paul's problem, which is really weird, twenty five thousand in damages.

Speaker 5 (01:06:31):
Hang on for that and we'll come back for that.

Speaker 4 (01:06:33):
And I want to tell people for Compass Insurance Group,
they do free insurance checkups that are totally objective and
they will tell you the truth if you have a
great deal or not, or if you're under insured, over insured,
or if you're paying too much. That's the Insurance Help
Center three h three nine nine six nine thousand. Go

(01:06:58):
with a sure thing Denver's Best roof Excel roofing dot com.
You don't pay a cent until you're content. Time for
an insurance checkup, free no obligation comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three all three seven to seven to
one help.

Speaker 5 (01:07:17):
You'll think you're his only customer.

Speaker 4 (01:07:19):
When you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two.

Speaker 5 (01:07:36):
Hey, I'm Tom Archino. Welcome to the show.

Speaker 4 (01:07:38):
Three O three seven one three talk seven one three
A two five five. Hey, Brad, you have a comment
on this whole situation going on with Paul.

Speaker 5 (01:07:46):
Let me explain.

Speaker 4 (01:07:47):
Paul had his his death pump replaced in the deaf tank.
He said they did a bad job which caused the
fluid to leak out, and they filled up the main
fuel instead with death fluid, which cost him twenty five
thousand dollars in damages. He says he has notes and evidence.

(01:08:09):
We recommended an attorney. What is your comment, Brad?

Speaker 15 (01:08:14):
Hey, Tom, not nice to speak with you.

Speaker 21 (01:08:17):
If he has comprehensive or other than collision coverage on
his auto insurance, they will almost certainly pay for that,
and then they can segregate it against the shop.

Speaker 4 (01:08:30):
Wait.

Speaker 5 (01:08:31):
I never thought of that, but I don't think that's correct.

Speaker 10 (01:08:34):
But maybe it is mark what you never pay for
real mechanical stuff.

Speaker 5 (01:08:39):
Why do you say, Brad?

Speaker 21 (01:08:40):
Absolutely well, I've been an insurance agent thirty six years
and we pay that claim frequently. It's contaminated fuel. It's
not considered wear and tear. Or mechanical repair. Yeah, Tom,
I have him as if you flood your engine with water.

Speaker 8 (01:08:58):
Again who successfully made two claims like this his wife
put put gasoline into one of their diesel cars, and
their insurance company before they dumped them.

Speaker 9 (01:09:11):
My friend paid two of these claims.

Speaker 4 (01:09:13):
Okay, here's what we're gonna do. Let's call Compass Insurance group.
It's something to talk about, Brad. You know, are you
saying any mistake that a mechanic makes or specifically contaminated fuel.

Speaker 21 (01:09:30):
Contaminated fuel specifically.

Speaker 5 (01:09:34):
Okay, we're gonna find that out.

Speaker 4 (01:09:36):
We're gonna call get Compass on in the next hour
and figure this out. Three three seven one three talk
seven one three eight two five five. I have a
question for John Fuller in these remaining minutes here, So John,
one of the questions I got via text, and by
the way, let me give out that number seven four, seven,

(01:09:57):
nine eighty. They want to know are all picks that
you take on the site admissible in court or how
do you use them?

Speaker 9 (01:10:07):
Well, most of your pictures are going to be admissible
as long as they fairly and accurately represent the you know,
the scene and what what you're offering them. For you
know what you're offering them for. Then yeah, they're going
to come in. Fine, you took the picture. You can
testify that it's it's you know, it's an accurate depiction

(01:10:27):
of of everything, and that's that's good to go. You know,
when you have photographs that were taken by other people,
then you have an authentication issue where somebody has to say, yes,
I took those photographs or otherwise that they fairly and
accurately depict the scene. It's an evidence areyasue?

Speaker 4 (01:10:45):
So okay? But as long as they were taken by you, yeah,
and you testify to that and they show the scene,
you can use them, not only in negotiations, but if
you ever had to go to court.

Speaker 9 (01:10:57):
Sure, okay, absolutely negotiations. There's no authentication necessary for that.
If you've got a photograph, tee it up.

Speaker 4 (01:11:06):
And do you find that it often helps? Do you
have you been using them more than less?

Speaker 9 (01:11:15):
We use everything we have at our disposal. If we
have photographs of the scene, or of the other driver,
or of driver's licenses or tags or plates or anything,
absolutely we'll use them to our advantage.

Speaker 5 (01:11:27):
Now, this is John Fuller.

Speaker 4 (01:11:28):
When he's not here, he's at three oh three five
nine seven forty five hundred. I'm Tom Martine, more on
the Troubleshooter Show. Coming up. We got a lot to
talk about here. Go with a sure thing Denver's best
roofer Excel Roofing dot com. You don't pay a cent
until your content Time for an insurance checkup free, no

(01:11:52):
obligation comparison call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 2 (01:12:16):
Ripped up what you need?

Speaker 4 (01:12:20):
That so you don't have.

Speaker 1 (01:12:23):
Come running Just as fast as we can show Shooter's
gonna help come man.

Speaker 3 (01:12:31):
Six is the Troubleshooter Show. No Tom Martino.

Speaker 5 (01:12:36):
Hey, I'm Tom Martino.

Speaker 4 (01:12:37):
Welcome to the show. Three O three seven one three
talk seven one three eight two five five. Get your
calls in or you can call three oh three Martino
three oh three six two seven eight four six six.

Speaker 5 (01:12:49):
Hey Tom, Wait, I have.

Speaker 14 (01:12:50):
A question for John.

Speaker 9 (01:12:51):
I think everybody.

Speaker 5 (01:12:52):
All right, let me introduce some first.

Speaker 4 (01:12:54):
John Fullers with us personal injury attorney, and he's available
at Personal Injury coo dot com or three h three
five nine seven forty five hundred.

Speaker 5 (01:13:02):
Here's our guests today.

Speaker 4 (01:13:03):
We're talking about liability, negligence, live, personal injury and that
plus all of your problems, questions and complaints. And Deputy
Doc is with us in the studio with Deputy BO
along with John Fuller.

Speaker 5 (01:13:19):
Major. Mark Major is at his satellite studio, and we
have Deputy D.

Speaker 4 (01:13:22):
With me here at the home studio. So we're all
here ready, willing and able to take your problems. So
get your calls in. Deputy Doc, what kind of a
question do you have for John Fuller?

Speaker 14 (01:13:35):
John, you're in an auto accident and you get out
and you exchange information. So I assume you tell somebody
take pictures of everything correct, absolutely okay, including a license,
insurance card, everything. Is there any way to protect you
to protect yourself from someone who's uh doesn't have a
carent insurance?

Speaker 9 (01:13:56):
Our lord save.

Speaker 10 (01:13:59):
Uninsured?

Speaker 9 (01:14:00):
Yeah, buy lips of insurance on your own policy for
uninsured motorists.

Speaker 14 (01:14:04):
But if somebody shows you an insurance card, you should
always check the expiration date, Poe.

Speaker 4 (01:14:10):
Well, tell me why, doc, why if you check the
expiration date, tell me what you're gonna do with it.

Speaker 14 (01:14:18):
Well, if you find out that he doesn't have insurance,
isn't that different than calling his insurance company.

Speaker 9 (01:14:25):
Right, here's the deal. At the side of the road.
You're not going to call his insurance company and verify
that it's valid. I mean, if the guy gives you
bad insurance, he gives you bad insurance. I mean, you
want to protect yourself and the purpose of the photographs
or so that the stories don't change after the fact,
so you don't get home and you get a message
saying our driver says he was never at the scene,

(01:14:46):
that it wasn't him, it was a different car, and
all this stuff. So you've got to protect yourself. Or
sometimes we'll have, you know, take a picture of the driver.
I mean that that can be a little bit risky
at times, but if you get an opportunity to take it.
I've had cases where we have to prove who the
other person was driving the car. But I mean it
happens that we call insurance companies and open claims only

(01:15:08):
to find out that the insurance has lapsed. That just happened,
So plan on it. Plan on it by having good
coverage on your own so that if it does come up,
you've got the coverage to protect yourself.

Speaker 6 (01:15:20):
Thank you.

Speaker 4 (01:15:21):
That's a good point. So picks are admissible. What about
dash cams? Are they the same as picks? Can they
be traded exactly the same? Or is there any other
things we should know about dashcam footage?

Speaker 9 (01:15:34):
Dash cams are almost even easier because they have really
conspicuous date and time stamps and even GPS and some
of them. So, I mean, we can absolutely prove where
that dash cam was taken in that it fairly inaccurately
represents a scene.

Speaker 4 (01:15:49):
Have you used dash cams?

Speaker 9 (01:15:50):
Absolutely? We love dash cams.

Speaker 4 (01:15:54):
Now, when dashcams show something different than your client is recalling,
what are you do in a case like that?

Speaker 5 (01:16:03):
I mean, we don't use them? Well obviously, right.

Speaker 14 (01:16:10):
Job oka an opposing attorney say to your client, did
you have a dash cam of this?

Speaker 6 (01:16:17):
Yeah?

Speaker 9 (01:16:17):
Probably so, then you would be obligated to release it. Correct.
So listen, here's the deal. Dashcams are either going to
make your case or break your case. You know, if
I got a client that shows up and it's like, hey,
you know, the other guy ran the red light and
caused this t bone accident. It was a horrendous crash,
and I've suffered all these damages and I want you

(01:16:37):
to represent me. And I've got a dashcam, and we
put the old dashcam in the computer and play it.
Even if it's that day or six weeks down the road,
and it doesn't depict what our client said happened, then
we probably don't have a case, you know. I mean,
that's the reality is. Sometimes people just don't recall things correctly.

(01:16:58):
And if it didn't turn out that the guy ran
a red light, maybe that guy is not responsible for
the accident. Maybe they still are. I don't know, but
I mean, I won't keep a case that I know
is not a legit case.

Speaker 5 (01:17:10):
I mean, of course not. Just don't waste your time for.

Speaker 9 (01:17:14):
That kind of stuff. So I have had dashcams where
I mean, we've had people that have nothing to do
with the accident that pull over to the side of
the road and walk up to the cop and say, hey,
I've got a dashcam and they hand them a little,
you know, SD card or something with a tape of
the actual accident. On it and sometimes that helps us
and sometimes it doesn't. But if it doesn't, I will

(01:17:35):
drop a case in about two seconds.

Speaker 4 (01:17:37):
Okay, another question about police reports. Someone said that they
read somewhere where police reports are not evidence.

Speaker 9 (01:17:47):
That's correct. They don't come in. They're here safe.

Speaker 7 (01:17:51):
Wow.

Speaker 4 (01:17:52):
So police reports you don't say, according to police, my client,
the other client was guilty, or your client was guilty.

Speaker 9 (01:17:59):
Well, you know, most of what police say is going
to be hearsay. It's it's a it's a cop repeating
what somebody else told them. Now, if the police officer
witnessed the accident firsthand, then then that's you know, direct testimony.
But if the police officer said, well, I talked to
doc and he said there was a Subaru doing ninety

(01:18:20):
miles an hour heading up to the gambling halls, and
you know, I mean, that's that's hearsay. We don't allow
that to come in. So the report is double hearsay.
It's a written form of what somebody else told the cop.
So so generally speaking, those don't come in. We do
bring cops into testify from time to time as to
the results of their investigation, but we have to be

(01:18:43):
very careful not to say, and what did they tell you?
And stuff like that. It gets a little dangerous when
you do that.

Speaker 4 (01:18:49):
So when we're talking about police reports, police investigations are
a different animal.

Speaker 5 (01:18:55):
Report could be hearsay.

Speaker 4 (01:18:57):
But if a police officer did not witness it, but
investigates it and says, according to his expertise, this car
skidded thirty feet and was obviously running the red light
or whatever.

Speaker 9 (01:19:10):
You don't. I don't know that it was obviously running anything.
But you can certainly testify that they measured the skid
marks and they were one hundred and thirty six feet.

Speaker 4 (01:19:19):
But can you get the police officer's opinion even if
they didn't witness it, based upon their skill and training
at the Good School of Traffic Accident Reconstruction, we have
a coefficient of you know, the drag culture.

Speaker 5 (01:19:31):
Okay, So but that that weighs more than some bystander.

Speaker 9 (01:19:35):
Well yeah, it's it's a scientific opinion that that has
a basis. So you know, yeah, we use them, don't don't.
Don't interpret what I'm saying to say we don't use
police in our cases.

Speaker 20 (01:19:47):
We do.

Speaker 9 (01:19:48):
I'm just saying, can you can you necessarily introduce the
report as evidence to go to the jury. No, it's
it's not.

Speaker 4 (01:19:56):
Okay, let's talk to Suzanne. Suzanne, welcome to the show.
I'm Tom Martine. This is uh was this from last week? Suzanne?
Your daughter signed a lease with West Edge Apartments and
five room leads. I don't understand five room leases with

(01:20:17):
common area. Explain the situation. She called in June and
said she could not find a replacement person to take
the lease. So is she being held responsible? What's going
on here?

Speaker 22 (01:20:29):
Yeah, so she actually called in June to let them
know that she would not be returning to the.

Speaker 5 (01:20:37):
So does she does she rent a room? Yeah?

Speaker 22 (01:20:41):
So it was in this particular case, it was six
bedrooms with a common area, so each individual has their
own lock on their rooms.

Speaker 4 (01:20:50):
Okay, got it room, So that's.

Speaker 15 (01:20:52):
What it is.

Speaker 22 (01:20:53):
And she was told that she could find a replacement,
which she did. She's found several replacements, but each time
she takes the replacement, even if they get approved as
far as you know, being found to be able to
pay for the apartment and they could sign for the
lease and everything, then as they they called her, well,

(01:21:13):
this person doesn't qualify because they're not a student.

Speaker 4 (01:21:17):
But there well, well, hold on, they have a don't
they have a right to qualify their own people.

Speaker 22 (01:21:23):
Well, they they, of course, But in the past they
have rented rooms out to non students, and we have
the full name of an individual that's doing just that
and their website.

Speaker 5 (01:21:35):
Stay right, sore.

Speaker 4 (01:21:37):
So what are you saying, Why would they not want
to get rent Why would they want to go for
a legal fight if your daughter had someone qualified to
take over.

Speaker 22 (01:21:47):
Well, they're saying that they for this upcoming semester. First
they refused the return phone calls and emails until I
got involved last week. But they but they said that
they've changed the rules the policy for the coming semester.
But she wasn't notified of that. And my feeling is
I know that they've rented out multiple rooms.

Speaker 5 (01:22:07):
Are you saying, are you saying they turned down more
than one or just one?

Speaker 22 (01:22:15):
As far as I understand, they've turned down two that
she's brought forward that that otherwise qualified if one even
has a student ID and it and.

Speaker 4 (01:22:25):
Is it you know, first of all, first of all classes,
I think and John Fuller, our attorney today ken yay
or nay this, But John, I think they have the
right in this case, they're totally in the driver's sheet
as to who they want to accept to substitute.

Speaker 9 (01:22:41):
Yeah, I agree, I agree, I agree.

Speaker 4 (01:22:43):
I mean, I think you can't say to them, well,
wait a minute, we can prove this as a student.
You've done students before, so you must take this student.
You don't have the right to tell them what to do.

Speaker 9 (01:22:55):
Yeah, but Bred O'Brien's online one, and then he might
have a different take on it.

Speaker 4 (01:23:00):
All right, let's talk to Brad. Brad O'Brien. Now, by
the way, Susan, I want to ask you one more thing, Suzanne.
Is the is the assignment mentioned in the least that
she can assign it to someone else or is this
just something.

Speaker 5 (01:23:16):
They told her?

Speaker 22 (01:23:18):
No, in the leaf, it allows her to assign the
leads to another individual.

Speaker 3 (01:23:23):
It does?

Speaker 4 (01:23:24):
And does it say anything about and the landlord shall
not unreasonably deny blah blah blah?

Speaker 5 (01:23:30):
Does it say anything about that?

Speaker 22 (01:23:33):
It's the I think the language that they use is
just that they have to approve the person because you
want to make sure the person can pay the rent.

Speaker 4 (01:23:41):
And I think it's totally at the landlord's discretion. I'm guessing.

Speaker 22 (01:23:49):
Yeah, I don't know. I mean in the past, this
is the only this is and they've even emailed last
week that you see.

Speaker 5 (01:23:57):
Here's what I'm thinking, Suzanne.

Speaker 9 (01:23:58):
It seems odd that a landlord would lose the ability
to have to approve who's moving into their property. I mean,
if they exercise that at the beginning, it's kind of
doesn't make sense that a month down the road or
six months down the road, they wouldn't have any ability
to dictate who can not move in.

Speaker 4 (01:24:17):
And I also think that any landlord in their right mind,
if they can get a suitable tenant, would not unreasonably
turn them down.

Speaker 5 (01:24:25):
I have to think, you know what, why would they
Why do they want to fight? They just want someone
to pay the rent. I mean, they're not trying to.

Speaker 4 (01:24:33):
I mean, what is their motive. If you're thinking they're
unreasonably turning down a tenant, what is their motive? What
is their motives?

Speaker 22 (01:24:40):
You feel like they're expecting her to pay and they're
going to be renting the room out because they have
rented multiple No.

Speaker 4 (01:24:47):
They're not allowed to do that, So you're saying that
they want her to pay, plus they're going to rent
the room out.

Speaker 22 (01:24:55):
That's how I feel because they have rented.

Speaker 5 (01:24:58):
Well, why do you feel that way though? Tell me
why you feel that way.

Speaker 22 (01:25:03):
Because I know of a number of people that have
signed leases since June sixteenth, And aren't you there's a
law in Colorado that expresses that a landlord has to
you know, reasonably advertise the property.

Speaker 4 (01:25:20):
To No what you're talking about, it's not I don't
think it's a law. It's common law that they have
to mitigate their damages, I believe is what you're referring to.
But why don't we get the expert. Brad O'Brien, a
real estate attorney. O'Brien Legal Services, olslaw dot com.

Speaker 5 (01:25:38):
Brad, what do you think about this?

Speaker 23 (01:25:43):
Well, when I hear a tenant case like this, look
at two places. First, the contract, which is the least. Secondly,
look to any statutes that might protect a tenant interest
from here can't be. Last, it does give the landlord
the sole discretion whether or not to allow an assignment
or sublet of the tenant's interest. As matter of fact,

(01:26:04):
the least says that the tenant the resident, may not
assign or sublet, But then the next sentence says in
the in the landlord's sole discretion of the resident may
may assign or sublet, So this is all in the
owner's discretion. And I'm not aware of any statues that
protects students, you know, as a protected class, but there

(01:26:26):
may be something in the common law, you know, the
landlord's duty to attempt to reasonable mitigate their damages by
trying to re rent it. So I think that if
this were they weren't front of a judge, if the
landlord tried to pursue them for the rent, they would
probably argue that, you know, they put up two tenants,
the landlord didn't take it at the end, so that

(01:26:48):
landlord woun't was not acting reasonably under the circumstances to
accepting proposed replacement tenants.

Speaker 4 (01:26:56):
Boer Brad a question for you, like, like when it
comes to who she thinks that they're doing this on
purpose in order to rent it out plus keep collecting.

Speaker 5 (01:27:07):
Now they're not allowed to double dip, right.

Speaker 23 (01:27:10):
No, Normally a landlord isn't if you have a distinct
rental property.

Speaker 15 (01:27:15):
But here this is a.

Speaker 23 (01:27:18):
Nuanced case because this is a unique type of a
property where it's a large building that has a lot
of students in it. In the landlord rents basically by
the bed you know, single bedrooms, but they don't get assigned.
Even though they are assigned a bedroom, they don't have
the right to that bedroom. The landlord can move into
a different bedroom. And the least actually says that essentially,

(01:27:40):
if the tenant has no outs to pay the rent,
and if they don't, the landlord basically has to be
totally full and not able to accept any more tenants
anywhere on the property before the tenant would would not
have to pay what the balance of what they owe ear.

Speaker 22 (01:28:03):
Okay, and I have two more questions because one I
came across Sierra thirty eight ok one oh four one
where that states that it mandates that three things that
the landowner needs to advertise the property promptly. The landlordner
needs to accept qualified replacement tenant even if the leaf

(01:28:25):
see is the one who finds the new tenant, and
the landlord cannot unreasonably deny a qualified replacement tenant if
the lease allows for sublettings. And then secondly, their next thing,
because my daughter is no longer a student, not taking
classes this coming semester, that they are wanting her to
sign a new leaf and to have to lease an

(01:28:48):
entire apartment or a studio apartment by herself versus the root.

Speaker 13 (01:28:54):
Yeah, yeasable.

Speaker 23 (01:28:57):
Even though there is a statue. It comes down to
what's reasonable here. Is it reasonable for a landlord to
restrict this building to students as far as renting parts
of apartment.

Speaker 4 (01:29:09):
May so in this case, Susanne, I hate to tell
you this, but in this case, I believe you got
to cooperate with the landlord any way you can maybe
get them to but they're not going to double dip.
I think your suspicion is totally wrong. They're not going
to keep collecting from her if it's rented out.

Speaker 13 (01:29:28):
Yeah.

Speaker 22 (01:29:28):
My problem is that that they change the policy just
ironically for this semester, and on.

Speaker 13 (01:29:34):
Their website it's still stays.

Speaker 22 (01:29:36):
That they welcome non students but no extra cost including they.

Speaker 4 (01:29:42):
Can do Suzanne, Suzanne, do you you're not going to
look at You're trying to build a court case here.
It comes down to the agreement. They have sole discretion
if your daughter hasn't presented them with someone acceptable. There's
a reason I do not believe Eve, the landlord has
any motive whatsoever to turn down a qualified tenant. Honest

(01:30:07):
to God, your premise, in my opinion, is weak. You're
saying they're purposely turning them down because they want to
collect rent from your daughter and rent it out on
their own. That's just not going to happen. If all
five rooms are rented out and they're trying to collect
from your daughter, she doesn't have to pay. I just

(01:30:28):
don't understand your premise. It's a week. I got to
take a break. I'm Tom Martine Moore coming up. Go
with a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:30:50):
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three all three
nine two zero sixteen twenty two. Okay, Tom Martine here

(01:31:16):
three O three seven one three talk or three oh
three Martino three oh three six two seven eight four
sixty six. All right, so, John Fuller, a pretty uh
basic question. What exchange of information is necessary?

Speaker 9 (01:31:35):
You know, the police have a form that's that's a
state form that includes all the basic information name, address,
insurance company, policy number, some information about the vehicle like
the VEN number, and stuff that would help us track
down a policy if there was a mistake on a
policy number. That kind of stuff is is kind of

(01:31:55):
the basics.

Speaker 4 (01:31:57):
Okay, So I would think that people know enough to
get basic information at the scene. But have you had
it where they basically are deficient in that area?

Speaker 9 (01:32:09):
Well, yes, I have. I mean, you know, some people
get out and just take a picture of a license
or a registration or something with their phone and they
kind of stopped right there, and then we get into
issues of well, who was the driver? You took a
picture of the registration, but I don't know if it
was the owner, the owner's child, somebody they loaned the
vehicle too. I mean, there's so many different variables. We

(01:32:32):
need to know the identity of the person driving. We
need to know an identification or enough identification to figure
out which vehicle it is. Usually the VEN number, the
tag number is nice and helpful, and then you know,
we just need some identifying information about the driver, either
a picture of a license or a picture of them,
or you know, have them write down the information. I mean,

(01:32:54):
there's no one way to get the stuff that you need,
but it's just you know, your basic kind of common sense.

Speaker 4 (01:33:01):
Right right, Okay, I had something happened to me on
the app store for my my MacBook Pro. It's there's
an app store that I cannot believe. Guys, Mark, you're
not going to believe this. But I went on looking
for Groc. Right, Well, Groc doesn't have an app yet

(01:33:24):
for the MacBook Pro, but you can access Groc, the
artificial intelligence chat bot by simply going to Crock dot com.

Speaker 5 (01:33:34):
But I didn't know that. So I went to the
app store.

Speaker 4 (01:33:38):
And I downloaded something that said a Grock AI chat
Bot assistant and it says powered by Groc.

Speaker 5 (01:33:50):
But the name of it was Goreic g O R
I K. But it says powered by GROC.

Speaker 4 (01:33:57):
So I thought this must be Rocks answer to an
app for the MacBook Pro. So I downloaded it. Now
I'm going to tell you this is a real experience
and I can't believe it happened. And I don't know
why Apple hasn't done anything about it, but I wrote
to them and I wrote a review and we'll talk

(01:34:18):
about it. Wait, I'm serious. I'm warning everyone it's it's
damn near a virus and I'm going to explain it.

Speaker 5 (01:34:24):
Coming up, I'm Tom Martino.

Speaker 4 (01:34:33):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
seven to one help. You'll think you're his only customer

(01:34:55):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two.

Speaker 5 (01:35:06):
Hi Tom Martino here, Welcome.

Speaker 4 (01:35:08):
What are you doing? Let's talk about your problems, questions
and complaints. We've had a lot of interesting calls today.
I like to review some of them to see what
we've learned. And basically, if you're renting from a landlord
and the landlord allows you to substitute yourself with someone else,

(01:35:34):
they have full discretion over who they pick now the
least may see say they may not unreasonably withhold approval.

Speaker 5 (01:35:44):
But how do you prove that, I mean, how do
you really prove that the battle is just not worth it?

Speaker 4 (01:35:51):
So if you're renting a place and the assignment is
important to you, you got to clean up that wording.
Brad O'Brien says, under no circumstances, the landlord has full discretion.
Now what about Kathleen who ordered lipogummies. Within a few

(01:36:13):
days of taking them, she had digestive problems. She disputed
the charge. Listen, there's a new trend when it comes
to ordering things through Instagram and other social media outlets.
They do not link to a real company, and really
the links are dead except for ordering. There is no

(01:36:34):
place to even review these products because they don't show
up on Yelp or on Google or anything. They don't
show up because they don't use those means of communication.
You hit a link within Instagram which goes to a bylink,
but there is no company to go after.

Speaker 5 (01:36:55):
There is nowhere to truly put up a review.

Speaker 4 (01:36:59):
What I act actually did one time when I did this,
I ordered some powder that was supposed to do this
thing and any other thing and all that stuff, and
it didn't work. There was no company to review, no
way to get a refund. I made an actual page
for them because they wouldn't claim it, so I claimed it.

(01:37:21):
And I actually made a page for the name of
their product and all of it. And then I reviewed
that page, and then people started reviewing it as well.
They contacted me and said they credited my credit card.

Speaker 5 (01:37:35):
Please take down that page.

Speaker 4 (01:37:37):
I actually created a presence for them on the internet,
which is a good hack. Now, speaking of hacks, I
mentioned that I was looking for the program version or
the app version of Groc for my MacBook Pro. They
make it for my iPhone and I have it on there,
and I've been comparing Groc with Chad. GROC is pretty

(01:37:58):
good and it's better in some areas GPT is Chad
GBT is better than others. But in any case, please
be warned and if you do this right now on
your MacBook Pro, this is what's gonna happen. Goric Claims
even uses the same icon, and when I reported it

(01:38:22):
to Grock on the grockchat at grock dot com, it
says warning, we are not associated with them.

Speaker 5 (01:38:30):
We have no control over them.

Speaker 4 (01:38:32):
We do not understand why the Apple App Store is
featuring them. They claim to be based on Rock three API.
We have no control over it. So when I.

Speaker 5 (01:38:46):
When I actually downloaded this, here's what happened.

Speaker 4 (01:38:51):
I figured I would install it and I could always
get out of it, you know, or not subscribe to it.
So when you click on it, it gives you it
says attention.

Speaker 5 (01:39:05):
Pick a payment plan.

Speaker 4 (01:39:06):
One was for two ninety nine a week, another one
was so much a month, or so much for the year.

Speaker 5 (01:39:12):
I didn't want any of them, so.

Speaker 4 (01:39:14):
I looked for the red X to get out of
that box. There was none. I looked for a cancel,
there was none. There was no way to proceed, so
I said, wait a minute, I don't want this. So
I tried command Q to quit. I tried every command
I had, and I actually got a note saying that

(01:39:36):
Goreic has interrupted this function. So then I tried restart.
I go to the Apple I go down to restart,
and it said attention, Gorriic has interrupted your restart, so
I couldn't restart my computer. I then hit the power
button to power down, and it said warning, Goreic has

(01:39:59):
interrupted your power down sequence.

Speaker 5 (01:40:01):
So I didn't know what to do.

Speaker 4 (01:40:03):
I couldn't turn my computer off, I couldn't exit the program.
What it was forcing me to do is pick a
payment plan, and it said you can cancel at any time,
but it made you sign up with a credit card
first in order to get out of it. But I
didn't want to do that. And then I looked online
and it's happening to a lot of people. There was

(01:40:24):
no way to exit this installation program. It locked up
my complete computer. I couldn't go to any other any
other menus. I couldn't go and hit an icon for
the for anything. I couldn't do anything. All it was
my computer was frozen on the Goric installation program where

(01:40:45):
I had to pick a payment plan.

Speaker 5 (01:40:47):
So I just tried. Instead of just hitting the.

Speaker 4 (01:40:50):
Power key like I normally do, I laid on the
power key, which is like a reset and I kept
my finger on the MacBook Pro power key until finally
down it powered back up again. I was able to
delete the program. But this was the most ridiculous thing
I have ever seen in my life.

Speaker 5 (01:41:11):
It was scary.

Speaker 4 (01:41:14):
It was literally scary when I saw what was happening.
So I left a lot of reviews, not a lot,
but a lot in my review, and I just can't
believe how weird it was. But here's what's weird. My
review was taken down. It says gorek is absolutely absurd,

(01:41:37):
blah blah blah. Then these are other people, but mine
was taken down. Mine is not showing because what I
said was this will hijack your computer and you have
to pick a payment plan unless you know how to
get out of it, and it was taken down. I
don't know what this goric is doing, but people do
not attempt to. Now. I don't know if it's the

(01:41:58):
same thing with a PC, but I know this. When
you click to download it and you click on.

Speaker 5 (01:42:04):
It to explore, you know how.

Speaker 4 (01:42:05):
You can explore apps, and many of the apps allow
you to explore, and where there are in app purchases,
you can get them or not. There's a free version.
But if not, like with some of these photo editing
software programs, you can simply exit and not install it.
That was not the case with Goreic. If anyone wants
to see what I'm talking about.

Speaker 5 (01:42:26):
Go do it and let me know.

Speaker 4 (01:42:28):
The worst case scenario.

Speaker 5 (01:42:29):
You have to lay on the power button to power
it down, but it really happened.

Speaker 9 (01:42:36):
Tom.

Speaker 8 (01:42:36):
I'm wondering if that really is the worst case scenario,
because what you just described sounds to me like a
really malevolent piece of software that exists to capture your
payment data.

Speaker 9 (01:42:46):
So I'm wondering, now that you've uninstalled it, is there
a way.

Speaker 8 (01:42:49):
To check your Mac to see if it left any
remnants behind that might be looking at stuff uploading it
back relationship.

Speaker 4 (01:42:56):
I ran some of my clean my Mac program and
it didn't show up, but I wouldn't doubt it now here.
And as far as capturing payment program the way it works,
it's even worse in the app store. The way it
works is the app store already has my payment data,
so when you hit by it just automatically Apple charges you. YEA,

(01:43:17):
not exactly, But I don't know why Apple would ever
allow something like this to exist. I mean it, I
promise you there was no way to exit out of
this installation program. Non you pull the plug. Pull the plug,
what do you mean, I have a laptop. Oh it wasn't.
So it wasn't plugged into a power source. No, And

(01:43:39):
even if it was, laptops go from the power source
to the transformer to the computer, so pulling a plug
never works.

Speaker 5 (01:43:46):
Now, I was able, Like I said, when I tried
to power down.

Speaker 4 (01:43:51):
The normal power down sequence is you press it for
two seconds and it says power down yes or no.
When I did that, it said grock or goreic has
interrupted your power down sequence. That scared the hell out
of me, and it said warning. So then I did
not know what to do, so I looked it up

(01:44:12):
on my phone and it said if all else fails
with a Mac, you lay on the power key for
like ten seconds and then it goes into a shutdown.
But if I didn't have that, I would have been
forced to buy it and then cancel it. And who
knows if they would let you cancel. I mean, it
scared the hell out of me, and it really happened.

(01:44:35):
I mean, it hijacked my computer.

Speaker 9 (01:44:38):
And tell look how much of your life is on
that computer.

Speaker 8 (01:44:41):
No, I know you not only operate the radio show,
but communications your businesses county.

Speaker 4 (01:44:46):
Somehow, I mean, but it really, really, and it's not
Apple's fault. You know, Tim is saying Apple sucks. Apple
doesn't suck. It's the app store And somehow this happened.
But in any case, it'll never happen to me again.
But even Groc dot com warn me not to use,

(01:45:08):
not to use anything powered by their API, that they
have no control over how they market them, and only
go to Grock. And Groc said, we have an app
for the phone, but not yet for the laptop, so
please access.

Speaker 5 (01:45:23):
Us through croc dot com.

Speaker 4 (01:45:27):
So warning people, if you're looking for Groc for your
Mac products, your iPads or your I or your MacBook
Pro or MacBooks or MacBook airs, do not go to goriic.

Speaker 5 (01:45:46):
I got more coming right up.

Speaker 4 (01:45:52):
Go with a sure thing Denver's best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
to seven to one.

Speaker 9 (01:46:12):
Help.

Speaker 4 (01:46:12):
You'll think you're his only customer when you choose Frank
durand the Real Estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino, you're a troubleshooter. Three
o three seven to one three talks seven one three

(01:46:33):
A two five five. So revenge reviews are our revenge reviews.
People taking revenge on people and they've never even used
the company. If you'll recall last week we had a
call from somebody who did business with somebody and they
had a disagreement.

Speaker 7 (01:46:53):
The guy.

Speaker 4 (01:46:55):
Had a business, so he brought his business truck to
this mechanic.

Speaker 5 (01:47:03):
And he had a disagreement with the.

Speaker 4 (01:47:06):
Mechanic to the mechanic or the shop which was I believe, Oh,
I'll get the name of it. They put a bad
review about his business up and they've never even used it.
There are thousands of revenge reviews going on.

Speaker 5 (01:47:24):
Beware of those. We have more on this coming up
on the Troubleshooter Show.

Speaker 4 (01:47:29):
Go with a sure Thing Denver's Best Roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three O three, seven to
seven to one help. You'll think you're his only customer

(01:47:51):
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three three
nine two zero sixteen twenty two. Y'all ripped, you need.

Speaker 1 (01:48:08):
Advice, you don't have come run into just as fast
as we can. Shooter's gonna help coming.

Speaker 3 (01:48:18):
Man Dix is the Troubleshooter Show. Now, Tom Martine.

Speaker 4 (01:48:25):
To Martin here, Hello, Tom Martino here, Welcome to the show.
Three oh three seven one three talk seven one three
eight two five five, So welcome to the show. Get
your calls an if you have any questions, problem or complaints.
We've been discussing personal injury liability. We've been discussing uh,
fake reviews. Now I look this up. So this is

(01:48:48):
really pissing offs, revenge reviews. They're happening all over the place. Now.

Speaker 5 (01:48:52):
Steve, who happens to be.

Speaker 4 (01:48:56):
A consummate pro, a wonderful person on our referralist. Steve
has Steampro. He's been with us for many years. He
took his van to Saul's Auto Tech in Centennial for overheating.

Speaker 5 (01:49:12):
They said the radiator was cracked.

Speaker 4 (01:49:15):
They estimated nine hundred dollars for repairs, but the inverse
turned out to be two thousand dollars. And Steve said,
you never got my approval. That an argument. He paid
and asked for the old radiator begrudgingly paid. They found
the part and he had it tested and it was

(01:49:39):
not cracked. He believes that Saul's Auto Tech cheated him.
Saul called, and I mean excuse me. Steve called, and
Chopper called deputy Chopper. Saw went into a rant. Saw

(01:50:02):
went one step further. Saw for revenge. It is revenge
because he never used the company put negative reviews about
steampro up. This Saw is a piece of dirt in
my opinion, I mean, what would you do if that

(01:50:24):
happen to you, John Fuller?

Speaker 5 (01:50:26):
What would you do if that have somebody who never
used you before just.

Speaker 4 (01:50:29):
Put up negative reviews because they didn't like you or
you had to disagree with them otherwise. It's like even
if you had an argument with a neighbor or something
had nothing to do with your business.

Speaker 9 (01:50:42):
That's a terrible thing. You know. It does happen out there,
people that go around and do that, and it's very
difficult for companies to get those reviews removed. I know,
in fact it's impossible. Well, in this case, the beautiful
thing about it is he knows who did it. You know,
so many if somebody tries to leave something anonymously or

(01:51:04):
with a fake name or something. This guy apparently did
it in his own name. So I mean, I absolutely
think this guy should sue the heck out of this
guy for leaving those fake reviews. And I mean that
would just be absolutely.

Speaker 4 (01:51:18):
And I think we need to Yeah, and I think
we need to let people know more about auto tech
sauls I don't know if it's called Saul's Auto Tech
looking up there.

Speaker 9 (01:51:26):
I'm pretty sure that we've heard of them before here
with other callers that have had issues.

Speaker 4 (01:51:32):
I'm all, I'm going to give the number out and
I believe we can do positive things, not negative. I'm
not asking you to be vulgar, but let Saul know
that he's a scumbag for doing this.

Speaker 5 (01:51:44):
I mean, what other word do you have for it?

Speaker 4 (01:51:46):
If Steve went to him, no matter what the disagreement was,
no matter what it was, what Nerve does he have
to do that?

Speaker 5 (01:51:58):
I mean, think about that, What Nerve does he have
to do that to just say to.

Speaker 4 (01:52:05):
Or put up reviews about Steve's business that Steve works
his ass off to do a great job. And Steve's
been on a referral list for years and Saul trashed
his business because Saul was upset, and Saul never.

Speaker 5 (01:52:22):
Even used it.

Speaker 4 (01:52:24):
So I believe, hey, maybe we should put up reviews
about Saul's Auto tech as well.

Speaker 6 (01:52:30):
Well.

Speaker 9 (01:52:30):
I don't think you need to reduce yourself to that
same level, but Saul should be held accountable here. And
I really believe this that there should be some accountability
when you leave stuff like that out there, and you know,
to the extent like I said, the guy did it
apparently under his own name. I mean, this guy knows
who left those reviews, right, you should a be able
to get those taken down. But see or B, I

(01:52:52):
think I think there should be some damages for that.
I mean, why wouldn't there be. It's hard to calculate
the damages, but it's you know, just from a from
the standpoint of trying to get those removes, showing that
you were willing to file the lawsuit and take and
hold this guy accountable, I think is the least you
can do. It'll teach you.

Speaker 4 (01:53:11):
I'm putting I'm putting up the number. I'm putting it
on my YouTube feed as well, and I want people
to call and say this. Not to be vulgar, but Saul,
you have some nerve trashing somebody's business, some nerve when
you never even use the business because they don't like

(01:53:32):
the business you did.

Speaker 5 (01:53:33):
Now here's something to tell you.

Speaker 4 (01:53:37):
Steve did not even put up a negative review before
this happened with auto Tech auto Tech in Centennial. Stay
away from this scumbag, Saul. I'm definitely doing a sleeveze
brigade on him. Definitely. Let's try to find a picture
of him somewhere because he sucks. And I and stand

(01:54:01):
when companies do stuff like this. Bruce your turn. You
have an issue with an.

Speaker 5 (01:54:07):
Extended warranty and an RV. What's going on with you?

Speaker 4 (01:54:11):
Bruce?

Speaker 5 (01:54:13):
What's happening?

Speaker 15 (01:54:14):
First off, Hi Tom, I'm Bruce. I used to be
your Pravo bus mccamps.

Speaker 5 (01:54:19):
Really were you my Pravo bus mechanic at one of
the dealers.

Speaker 15 (01:54:26):
At Stuart and Stevenson and Commerce City.

Speaker 5 (01:54:29):
Yes, that is a wonderful place. So what's going on now, Bruce?

Speaker 15 (01:54:35):
Well, I purchased an RV in twenty eighteen. It's a
fifth wheel camper and I used it for a little while,
but and I bought it from Lazy Days RV.

Speaker 5 (01:54:47):
And what when when did you so you purchased a
fifth wheel when.

Speaker 4 (01:54:50):
In what year?

Speaker 15 (01:54:53):
In twenty eighteen and it was a twenty K one
year one year used RV.

Speaker 5 (01:54:58):
Okay, not even yeah, so.

Speaker 4 (01:55:02):
Lazy Days right, yes, sir, yeah.

Speaker 15 (01:55:06):
Okay, I won't say it anyway. I'll let you do
it when you get there. So our person's Lazy Days
RBS and I purchased an extended warranty. So one year
ago I called to make an appointment to have it
worked on because my extended warranty was coming to an end.

Speaker 5 (01:55:24):
And what did you want work done? What did you
want work done?

Speaker 15 (01:55:29):
Okay, my two large slideouts when the walls go out
and D something is broken in the wall and it's
pulling the walls down.

Speaker 18 (01:55:38):
Okay, So there was that.

Speaker 15 (01:55:39):
And then my automatic transfer switch, which switches from generator
power to shoreline to batteries was giving me problems, and
so I took it up there for that, and one
year ago I called to make an appointment. There was
a two month wait to just drop it off. I
dropped it off in October of last year at their

(01:56:00):
Longmont location because when I called I said, I'd like
to take it back where I bought it, in Johnstown,
and they said, Johnstown has booked all winter. If you
take it there, it won't get worked done for at
least six months. So I took it their recommendation to
their Longmont store. And you know, Tom, I didn't call
a lot and check on it because life had me busy.
But I would call from time to time and check

(01:56:22):
on it, and they just kept telling me that they
were waiting for approval from the extended warranty company. So
two weeks ago today, I decided this time for me
to fix this.

Speaker 2 (01:56:32):
I just returned.

Speaker 4 (01:56:33):
No.

Speaker 5 (01:56:33):
Wait a minute, Wait a minute, Wait a minute, wait
a minute.

Speaker 4 (01:56:36):
You dropped it off in October and didn't even talk
to them until two weeks ago.

Speaker 15 (01:56:43):
No, no, no, no, no, I've had conversations with them
during this year.

Speaker 4 (01:56:46):
Yeah, but what the hell was it doing up there?
Hold on a second. Why would anyone put up with that?
You dropped it off in October. We're talking November, December, January, February, March, April, May, June, July, August,
ten months, sir, I.

Speaker 15 (01:57:03):
Know, and I'm doing with them exactly what you're doing.
I'm having the same kind of fit with them that
you're having every single time I talked to them. It
was a new service advisor.

Speaker 4 (01:57:12):
Well I want to know this. Well, come on, really,
there's no excuse after ten months, what did they tell you?

Speaker 15 (01:57:21):
Okay, so here's where we're at.

Speaker 4 (01:57:23):
Now, what did they tell you why your RB is
still there?

Speaker 15 (01:57:29):
You got to hear this though. I went to go
check on it two weeks ago. It's a new company,
it's not the same company. And they're like, we bought
this place from It's a new company called General RB.
They say, we bought this from Lazy Days. And I'm like,
what happened to my camper? And all of a sudden,
someone behind the counter goes, what's your name? Yeah, hey,

(01:57:51):
there's a camper out back that they left here. We
don't know who it belongs to. So when they sold
the business, tom, they left my RB and moved. So
two weeks ago, when I went in, there's no key.

Speaker 20 (01:58:04):
Wait, Lazy Days is still in business, right, yes, sir, yes, sir.

Speaker 5 (01:58:09):
So they just closed that location.

Speaker 15 (01:58:14):
They just sold that location to a different company. They
sold their Longmont shop to a different company. And so
when I go in to look at my RV. It's
a complete different company. So here's what they have.

Speaker 11 (01:58:27):
Wait wait, wait, wait guys. First of all, Lazy Days
has a couple in Longmont. I think the old Century
RV is the one you're talking about. They sold off
that location altogether. Is that is that correct?

Speaker 15 (01:58:41):
Yeah? Well I think it was Century. It was across
it was on the east side of the highway.

Speaker 9 (01:58:45):
Yep.

Speaker 10 (01:58:47):
Yeah, So they still have the Lazy Days up there.
But I see where you're seeing.

Speaker 15 (01:58:52):
No, not Longmont it's gone. No, and longmant it's gone now.

Speaker 5 (01:58:55):
So both of them are gone.

Speaker 15 (01:58:56):
Now Johnstown is there?

Speaker 4 (01:59:00):
Oh okay, well that's close, Bruce, did you conto? Okay,
So let's just I don't need every little detail. Here's
what I need to know. That extended warranty. Is that
going to be honored by the new company General RV?

Speaker 15 (01:59:16):
Nope?

Speaker 5 (01:59:19):
Nope.

Speaker 15 (01:59:19):
And oh, by the way, Lazy Days said that they
didn't abandon my RV, that they left it there and
that General would take over. In General's like, no, we
don't take over for them.

Speaker 5 (01:59:30):
Well, here's what you need to do, no matter what,
no matter what, you need to go get it. Did
you go get it?

Speaker 4 (01:59:36):
No?

Speaker 15 (01:59:37):
I can't get it because they disassembled my automatic transfer switch,
so I can't charge my batteries to raise it up
and put my truck under it. So I just had
a conversation with them and said, you need to at
least make it so that I can move it.

Speaker 4 (01:59:51):
Now. Okay, so you got caught between ownerships. But Lazy
Days is responsible to you, yes or yes sir?

Speaker 15 (02:00:02):
Yes sir, And Lazy Days is telling me that it's
out of warranty and not my problem.

Speaker 5 (02:00:07):
Yeah, but it was under warranty you when you brought
it there.

Speaker 20 (02:00:10):
Yeah.

Speaker 15 (02:00:11):
Another thing that I discovered is when that thing was
sold to me. When it was sold to me, Keystone
RV says that it had a current TSB on it
for frame flexing.

Speaker 4 (02:00:24):
And listen, we're not going to be able to go
back in time like this. Okay, here's what I'm going
to tell you. What we need to do is we
need to call and get that Lazy Days RV needs
to How much does General say it will cost to
get that RV roadworthy? Not to fix your original problems,

(02:00:46):
but just to get it roadworthy.

Speaker 15 (02:00:50):
I think they're showing two hundred and twenty five dollars.

Speaker 5 (02:00:53):
We'll just have it done for God's sakes and go
get it.

Speaker 15 (02:00:59):
Oh that's just a reson that's not to repair my
automatic transfers.

Speaker 5 (02:01:02):
With how much to get hold on?

Speaker 4 (02:01:06):
I'm going to ask you straight up, Bruce, okay, because
I know you're pissed off, but I'm getting pissed off too.

Speaker 5 (02:01:11):
Here's the main question. How much will it cost for.

Speaker 20 (02:01:15):
General RV to put that RV in a position where
you can toe it out of there? I'll ask them that, Well,
please do that right, because here's what you need to do,
like it or not.

Speaker 4 (02:01:28):
You can't just cry in your milk. You have to
pay General RV, which has nothing to do with this,
to get it to where you can toe it out
of there. Then you need to toe it to your location.
Then we need to deal with lazy days in a
separate operation. Those are your three steps. First, call them

(02:01:51):
get it fixed. Second, go get it. Third call us back.

Speaker 5 (02:01:55):
That's what you need to do.

Speaker 4 (02:01:56):
We're not going to go through this brain damage with
you right now. You need to take steps to get
the hell out of there. I don't even know why
you wouldn't have done that by now.

Speaker 15 (02:02:07):
I thought it was gonna happen. See what I thought,
Tom is when I found out all this happened with
General and Lazy Days, I went to Lazy Days and said,
you need to go get it and bring it up
here in repair.

Speaker 5 (02:02:18):
Yeah, but if they don't listen. If they don't, well
then okay. But here's here's the deal. We got two issues.

Speaker 4 (02:02:27):
The problem now that they re disassembled, if that costs
you less than seventy five hundred, you're going to take
them to Small claimscot for that. Now, then we have
the original problem with the slideouts and the generator circuit,
and that is for and that will be for the
warranty work, which they claim it's under it's not under warranty,

(02:02:50):
but you can prove you took.

Speaker 5 (02:02:52):
It up there while it was under warranty.

Speaker 4 (02:02:54):
I don't understand what the hell is happening with Lazy Days,
but they sound like a bunch of sleeves bags to
me to do this to you, And I think, Deputy Bo,
do you want to take this on to help this
guy out? He sounds like he's been jerked around.

Speaker 16 (02:03:07):
I will happy, be happy to make a call up
the Lazy Days to find out what's going on.

Speaker 5 (02:03:13):
Yeah, and just they need to get this thing rose roadworthy.

Speaker 4 (02:03:17):
But Bruce, I want you to call General and ask
General to get this road worthy. Not to get all
your problems fixed, but to get it fixed to where
you can toe it out of there. Get the hell
out of there. Okay, then call us back Bow. We'll
talk to you this afternoon. Three oh three seven one

(02:03:37):
three A two five five.

Speaker 5 (02:03:39):
Things like this pissed me off. I'll tell you what.

Speaker 4 (02:03:42):
What doesn't piss me off, What makes me feel good
is renew Home Innovations the most beautiful shower conversions ever.
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(02:04:05):
months to pay with zero interest, and they do it
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Best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance checkup, free

(02:04:29):
no obligation comparison call Compass Insurance paying too much your
coverage at dozens of insurance companies.

Speaker 5 (02:04:35):
Find out now three oh three, seven to seven to
one help.

Speaker 4 (02:04:38):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Artino here, Hey, what is
happening in your life? I have a question for John

(02:05:00):
that just came in via text. People are texting me
at seven four seven nine nine nine fifty two eighty. John,
somebody said that they had an accident, They exchanged information,
nobody really did anything because the guy paid for his
uh bumper. He ran into the back of him, and
he said he later developed problems, which his doctor is

(02:05:21):
telling him came from some kind of a crash or
not a crash, but some kind of an impact and
that was like a year ago.

Speaker 5 (02:05:30):
Is he too late that he missed the boat on this,
John Fuller?

Speaker 9 (02:05:34):
I mean, legally no, The statute of limitations is three years.
The challenge he may have is is being able to
locate that person and the policy and all that stuff.
But if he has that information, he can still follow
the claim. You know, always you're going to have concerns
about failure to mitigate your damages and too much time,
and he didn't read and didn't report and all that stuff,

(02:05:56):
So there's going to be challenges. But legally and technically,
he could still follow a lawsuit against the other guy,
so he could still actually make a claim.

Speaker 4 (02:06:05):
So what do you do when there's nothing apparent at
the time but it comes up later.

Speaker 5 (02:06:12):
I mean, how much time do you have?

Speaker 9 (02:06:15):
Well, there's no rule that says you have to do anything,
but keep in mind that if you do choose to
do it, you have the burden of proof. And so
we always recommend that people get checked out immediately following
the accident, just to establish a baseline in the event
that something turns out to be wrong. But you know,
the longer you wait, the less you do, the more

(02:06:37):
you you know, go on with your life and stuff,
the more challenging it's going to be for you to
come back and carry your burden of proof of proving
something was injured and damaged during the accident.

Speaker 4 (02:06:49):
Okay, thank you. Now here's something that I wonder, has
anybody called Sault to tell him he's a scumbag?

Speaker 5 (02:06:57):
And if so, what kind of a react did you
get Saul's Auto Tech.

Speaker 4 (02:07:02):
I believe he's on a rapout rodent centennial Saul's Auto
Tech three zero three nine one nine seventy seven sixty nine.
Now listen, no matter what he does as far as
auto repair, even if Steve and Saul got sideways, and
even if it's not Saul's problem, the fact that they
had a disagreement and Saul charged him two grand on

(02:07:26):
a radiator that wasn't cracked according to Steve, even if
that's all true or not true, the fact that Saul
went on and dissed Steve's company, Steampro, and Saul never
used him.

Speaker 5 (02:07:41):
He's a scumbag.

Speaker 4 (02:07:43):
And I you know, like John Fuller says, you know,
there should be a place where people go. Maybe there
should be a practice of law dedicated on this online
I'll bet you there is. This online stuff is becoming
incredible how people think they can get away with anything.
So this piece of crap Saul at Saul's Auto Tech,

(02:08:04):
which I advise you to avoid three h three nine
nine seventy seven sixty nine, thought he could go on
and simply trash Steve, simply trash him because they had
a disagreement. Now that is what you call a revenge review,
a revenge review, and there really should be something done

(02:08:26):
about it.

Speaker 5 (02:08:26):
In my opinion, it sucks.

Speaker 16 (02:08:29):
Why does Steve send Saul a bad review about what happened?

Speaker 5 (02:08:33):
Well, I think he probably did, and I think I.

Speaker 16 (02:08:37):
Was in business we had a few bad reviews that
weren't correct.

Speaker 10 (02:08:42):
And what is the procedure for removing this?

Speaker 5 (02:08:45):
Well, I don't know if you can. I don't know
how you remove.

Speaker 4 (02:08:48):
One thing I think should be mandatory that you should
be a customer of the company first, or you know,
I mean, how can you not or at least have
the company come to your house and you decide they
suck and you're not a customer. But just to put
up a review just at random, to me just doesn't
seem right. You can review people just to be just

(02:09:08):
to be a jerk.

Speaker 16 (02:09:10):
The talk to John, These reviews can be very detrimental
to act.

Speaker 5 (02:09:14):
Yes they can.

Speaker 4 (02:09:15):
Yes, you know though, if you read enough of them,
you find what's called the thread of truth. That is
something I've always said. The thread of truth comes through
if you talk to enough people or or look at
enough reviews, you can tell if they're all bad and
all of a sudden one five stars pops up.

Speaker 5 (02:09:34):
There are ways to tell you just have to have
a gut about you.

Speaker 4 (02:09:38):
John wants to talk to Mark about Tesla's our resident
in house expert.

Speaker 5 (02:09:42):
Go ahead, John, Well.

Speaker 21 (02:09:45):
It's just because Mark Bragg's about his test on autonomous
mode and send you John Puller's there.

Speaker 15 (02:09:51):
I was curious if you're in a.

Speaker 2 (02:09:53):
Full autonomous mode and you get in.

Speaker 9 (02:09:57):
A car accident and you don't touch the steering whell
are you you have falter as Tesla a fault.

Speaker 11 (02:10:02):
There's not full autonomous yet when it comes out in
the taxis the robotaxis. I believe that insurance has to
be purchased actually through Tesla.

Speaker 10 (02:10:11):
But John, what do you know about it?

Speaker 9 (02:10:13):
There's no such thing as full automatic mode. You didn't
get in that car and have it drive you all
by itself. You had to tell it what to do.
And I believe there's still a requirement. And I mean,
don't you have to have your hands within so much
distance of the steering wheel?

Speaker 11 (02:10:26):
And massive right now? But if you go I think
it's Houston and Arizona that you have. The we Move
taxis right, and I think Houston you have, But the
Tesla taxis.

Speaker 9 (02:10:37):
Yeah, but then that wouldn't be there's not even steering
wouldn't be negligent. You couldn't have You had no impact
over what that car did. That's right. But I mean,
there was just a huge verdict in Florida just the
other day where a guy was on was on auto
drive and was supposed to be putting his hand on
the wheel and should have you know, should have initiated

(02:10:58):
a break, did not. It was a huge verdict and
so they had no problem holding the guy liable for.

Speaker 10 (02:11:04):
It as of right now.

Speaker 11 (02:11:05):
You are one hundred percent libel when you're behind that, absolutely,
and when you're in FSD mode.

Speaker 9 (02:11:10):
Yep.

Speaker 4 (02:11:10):
But Mark, Mark, my son, didn't have to keep his
hand on the wheel.

Speaker 5 (02:11:13):
No, you don't just have to keep that.

Speaker 10 (02:11:15):
It doesn't matter. You still have to pay attention in
your knowledge and all I know it.

Speaker 4 (02:11:20):
The only thing it required when when I went with
him Mark, is that his eyes were looking at the road.

Speaker 2 (02:11:26):
Oh there you go, Yeah, yeah, exactly.

Speaker 9 (02:11:28):
That's right.

Speaker 11 (02:11:28):
So you can't read a magazine that's going to be
that will be changing in the next say year to
where there will be a full mode. There's no doubt
about it that is coming.

Speaker 4 (02:11:40):
And Mark, do you feel it's coming to where you
can sit in the back seat?

Speaker 10 (02:11:44):
Yeah, they do it right now. And the robo taxis
that they go on to an app just like Uber.

Speaker 11 (02:11:49):
The Robotaxi comes to the restaurant, you hop in the
back seat and it brings you to wherever you put
in the app.

Speaker 4 (02:11:56):
Wow. Waterpros dot net gets your whole house system.

Speaker 5 (02:12:00):
For thirty nine ninety five plumbers.

Speaker 4 (02:12:02):
You know what they're quoting fifteen grand or more for
systems that don't come close. Water Pros the best three
O three eight, six y two five, five five four.
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 5 (02:12:21):
You don't pay a cent until you're content.

Speaker 4 (02:12:26):
Time for an insurance check up, free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
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three nine two zero sixteen twenty two. Hi, Tom Martino,

(02:12:56):
your troubleshooter three seven one three talks seven one three
eight two five five, John, I see you off now, Okay,
he's right here, he's right here. So no, I'm talking
about the Colle of Johnson. So, John, this is gonna
change the face of personal injury, isn't it?

Speaker 9 (02:13:16):
At all of these auto Yeah? Sure it is. I
mean it has to.

Speaker 11 (02:13:21):
The cars though, are getting so good. There's two things
I want people to think about. One, imagine this, John.
They're gonna be an accidents because there's still human drivers
out there. There's no doubt about it, and things happen.
There's no doubt things happen. But I'm to the point
with Tesla. I truly believe it is so safe sometimes

(02:13:45):
if it ever did get into an accident, it would
be the fault of somebody else.

Speaker 10 (02:13:49):
And anything that happens, even around our car.

Speaker 11 (02:13:53):
We had a trailer coming down I seventy two weeks ago, Tom,
when we were coming back from Gramby.

Speaker 10 (02:13:59):
I still the video on our car.

Speaker 11 (02:14:02):
It saw the car was smart enough, it saw the
trailer come off of the car in front of us
doing about seventy five coming down that last stretch of
seventy and the trailer went off by itself and flipped. Wow,
And my car was smart enough to film the whole
thing for whatever damn reason. And I still have it there,

(02:14:22):
and it moved over and everything as a trailer was
wobbling before it actually gave way. I really don't think
you're gonna see many accidents caused by the vehicle itself.
It's going to be caused by the other vehicle.

Speaker 9 (02:14:36):
Well, you're always going to have circumstances where you should
have taken it off of autopilot. You know, something happened,
some some kid ran out in the road, you know something.
There's always going to be circumstances that you can't anticipate
that that car can't anticipate. I think the car's are
better judgment.

Speaker 10 (02:14:54):
I think the car is better than anticipating them. Let
me let me give you an idea.

Speaker 11 (02:14:58):
As your cruising down, say a five line highway, and
you go to go from one lane into the other,
either to pass or get out of the passing lane, whatever.
That car has so many cameras looking at where you're going,
where the other cars are. It's better than a human
looking over to see if there is a car there.
Because it's actually looking at every angle at the same

(02:15:21):
time in making the decision whether or not to speed up,
slow down, change lanes, not change lanes.

Speaker 10 (02:15:28):
I just think it's smarter than a human.

Speaker 9 (02:15:30):
Yeah. Maybe.

Speaker 5 (02:15:32):
Speaking of cars, do you know that Tesla's are the
least stolen car.

Speaker 11 (02:15:37):
They're almost impossible to steal. I don't even know how
you would. It'd be like hacking a bank.

Speaker 4 (02:15:42):
I mean, the people that thieves don't even bother anymore.

Speaker 11 (02:15:46):
I guess you could literally steal it by like getting
it onto a flatbed, but I don't know how you
would ever operate the vehicle.

Speaker 4 (02:15:54):
Do you know what the number one car for stolen is,
HYNDI No, it actually isn't right now. For it is
the Chevrolet Camaro ZL one.

Speaker 10 (02:16:07):
That's what Mikey's got.

Speaker 4 (02:16:08):
I think the Accura tl X is second. The Chevy
Camaro Normal Camaro is third. I wonder what's going on
with those Camaros. By the way, Hyundai doesn't even make
the top twenty five list anymore.

Speaker 10 (02:16:25):
Yeah, they used to be number one, but they changed it.

Speaker 5 (02:16:29):
My Beamer is on the top total line.

Speaker 10 (02:16:31):
Put a screwdriver in it, John and grab vice scripts
and just start the car.

Speaker 4 (02:16:36):
Nice you know what though, the BMWX seven four wheel
drive luxury large luxury suv.

Speaker 5 (02:16:43):
Mine, where can I leave it?

Speaker 4 (02:16:46):
So it is stolen?

Speaker 5 (02:16:48):
I mean, I get better than trade.

Speaker 4 (02:16:50):
And I think, hey guys on YouTube, morons, any of
you got a little gray streak and you maybe not
totally a dark streak, but maybe light gray. You want
to set up an appointment, I'll leave it. Wink wink.

Speaker 5 (02:17:03):
You go get it, and then I can you know,
at least get a.

Speaker 9 (02:17:08):
Decent putting your plans out there on on talk radio.
You know, I guess all of a sudden your car disappears.

Speaker 4 (02:17:17):
It's like, you know, I can talk about this because
my dad is dead, deceased. He was a gangster.

Speaker 11 (02:17:23):
I remember one time Tom ran out to grab something
from the car my g wagon and it was.

Speaker 10 (02:17:32):
He literally called nine one one and started, oh my god.

Speaker 5 (02:17:37):
I was I was crying.

Speaker 4 (02:17:38):
I said, oh my god, it's gone, it's gone, gone,
depressed until.

Speaker 5 (02:17:43):
I saw a little because that's I love that car.

Speaker 4 (02:17:46):
I saw a little smile crack on Mark or he
was just being too weird and and it was April
fool that I didn't realize.

Speaker 5 (02:17:54):
I said, oh you son of him.

Speaker 10 (02:17:56):
Literally April fools and he's not getting it and not
I didn't tell.

Speaker 4 (02:18:01):
You before you left that morning, she said, watch out
for Mark. By the way, I just have to tell
you my dad. So he leaves his Cadillac in a
neighborhood and locks it up and walks away, and I said,
why are we parking here?

Speaker 5 (02:18:16):
His friend picked him up.

Speaker 4 (02:18:17):
He said, I want a new car, and uh, this
was in Long Island. This is true story stuff. My
dad was a gangster. So sure enough his car was
stolen and then he gets a new car. Now he
didn't like he didn't do anything. Did he do anything
illegal by parking it in a bad neighborhood?

Speaker 9 (02:18:38):
Yes, of course he did. Well, he locked to see
and we had this is this is all funny games
you're talking about your dad. This really was going on
in Denver for a long time. There was a huge
criminal case, a big federal case a number of years
back where I mean this was going on for years
where people would do exactly what you're talking about. They

(02:19:01):
would call up their friendly local little Russian gangster person whatever,
and they would come that night and they would steal
the car. They would take it to a warehouse and
completely disassemble the car, I mean completely, tow the chassis
out to a cul de sac in Denver. Denver would
find it, run the ven, find out the ven was stolen.

(02:19:22):
It would wind up down at Clothes. The same people
would go to Clothes and buy that chassis back at
the auction, tow it right back to the garage where
it was disassembled, reassemble the entire fall. I'm not kidding you.
And then they had found that they could take it
up and they could get a new title up in
like Idaho and then register as in Arizona, and then

(02:19:45):
they could bring it back to Colorado and lose the
salvage designation and sell it on Craigslist and get all
the money. They put like forty people in jail for
doing that, and there were hundreds and hundreds and hundreds
of cars that they did that on.

Speaker 5 (02:20:00):
Got to repeat that in good because Deputy d was
taking notes.

Speaker 9 (02:20:03):
I know, it's all his people. It was all Russians,
you know.

Speaker 3 (02:20:07):
Oh no, we got

Speaker 5 (02:20:09):
More coming up right after this.