The Troubleshooter 8-18-25

Episode Transcript

Speaker 1 (00:00):
Y'all ripped up, you need advice when you don't have.

Speaker 2 (00:12):
Come run And just as fast as we can't, show
Shooter's gonna help come.

Speaker 3 (00:19):
Dix.

Speaker 4 (00:20):
Is the Troubleshooter Show, No Tom Martine.

Speaker 3 (00:24):
Hey, that's me Tom Martino.

Speaker 5 (00:26):
This is the Troubleshooter Show. Forty five years.

Speaker 3 (00:28):
What's wrong on the longest running radio show with the
same host still on the air. And we take your calls.
If someone lied to you, rip you off, cheated you,
if you suspect something, if you just need advice on
buying or selling, career, whatever it is, finance, investing, credit,
you know, your house, your car, insurance. I mean, this

(00:51):
is the show about everyday life, the things that make
you tick in the things that tick you off. Let's
talk to with a plumbing issue, Penny. Welcome to the show.
I'm Tom Martino. And people can call three h three
Martino twenty four to seven and get help. Three oh

(01:11):
three six two seven, eight four sixty six. The only
show in radio where you can call around the clock
and get scheduled for a show.

Speaker 5 (01:17):
You can also.

Speaker 3 (01:18):
Call when we're on the air. Three oh three seven
one three talk seven one three eight two five five. Hey, Penny,
what's going on with you today?

Speaker 6 (01:26):
Well, I am a single and I am retired. I'm
seventy six, and I have had trouble with my plumbing.
Every time I have it the.

Speaker 7 (01:39):
Main line road to Router.

Speaker 6 (01:41):
You know, it backs up again in a month or two,
and I'm constantly having a plumber out. Yeah, and I
just you know, I'm scared to call a plumber because
I'm you know, nobody's fixing a problem.

Speaker 5 (01:56):
You're in luck.

Speaker 3 (01:57):
Today we have with us, honest to goodness, Bob Logan
from plumb Line Services, by the way, very honest, good people.

Speaker 5 (02:06):
Here's some of the issues.

Speaker 3 (02:07):
You come up with, Penny. Your drains could have a
number of issues. One, it could be root infiltration. Number two,
it could be a belly in the line somewhere that
never goes away and it just gets temporary relief. Number three,
it could be a break somewhere.

Speaker 5 (02:24):
So what you need is someone honest.

Speaker 3 (02:26):
Unfortunately, unfortunately, most of the companies, and I'm just going
to say this, Bob Present Company excluded, and also the
fine people on our referral list are excluded because we
check them out. But the drain industry, Bob is a

(02:47):
terrible industry. It's riddled with liars, cheats, and ripoffs.

Speaker 8 (02:52):
I would agree, Tom. You know, unfortunately, our entire industry,
not just the drain industry, plumbing, heating, cooling, electrical.

Speaker 5 (03:00):
That's you know, a service, and we have some really
good competitors.

Speaker 8 (03:04):
We have some really good companies in the devernmental area,
but throughout the industry.

Speaker 5 (03:08):
You're absolutely right, it's hard to know who to trust.

Speaker 3 (03:11):
And sometimes they qualify, they give you fake video.

Speaker 8 (03:14):
They you just don't know what you're what you're gonna get, Penny,
have you ever been to your house before.

Speaker 9 (03:20):
Services?

Speaker 10 (03:20):
I think you did.

Speaker 6 (03:21):
I was out of town and I think a friend
called plumb line. If I'm not mistake good.

Speaker 8 (03:27):
Okay, because typically what we do is we you know,
snaking a drain out will give you temporary relief.

Speaker 5 (03:34):
Like Tom said, but there's that's exactly right. If there's
a if there's a backup, that means you have a problem.

Speaker 3 (03:41):
That it was a temporary clog somewhere from going down
the drain.

Speaker 8 (03:45):
Maybe maybe somebody's stuffing too much toilet paper or a
kid putting a stuffed animal in there.

Speaker 3 (03:49):
There's another reason these guys tell them about your tell
them about your your drain diagnostics and how it works.

Speaker 8 (03:56):
Sure, so the first thing we want to do is
clear the line and to make sure we get you
flowing again. But then we'll run a camera down there
and the camera.

Speaker 5 (04:06):
Will tell you the story.

Speaker 3 (04:07):
You know.

Speaker 8 (04:07):
Unfortunately, my as good as my technicians are, they can't
see underground. So we'll run a camera through the line
and that'll tell us exactly what the issue is, where
the issue is, and then we can put together solutions.

Speaker 5 (04:21):
And we give you.

Speaker 8 (04:25):
Bray fix, and then we give you solutions for a
permanent fix. We truly believe that that in your case,
you said you've had a few backups. How frustrating can
that be? And sometimes property damage comes along. I would
love to see all my clients do a permanent fix
for every time we outline something.

Speaker 3 (04:45):
Plumbline has the latest technology. The technology. There are different
technologies where you don't necessarily have to dig up the
whole line.

Speaker 5 (04:56):
You can go in and replace it with a liner.

Speaker 3 (04:59):
You can go in pipe burst, which is a different
method where they pull it through. There are methods they
have now that doesn't mean that will work in your case,
but they're one of the few that have various options
to minimize the labor.

Speaker 5 (05:15):
Is that right, Bob, that's right?

Speaker 8 (05:16):
And then also depending on the on the solution, Penny,
we offer financing for everything. You know, I never assume
my clients are in a position to pay for this upfront.
We do take credit cards, obviously cash check, but let's
talk about it. If I need financing options, we got
a variety of financing options. So you can get a
nice low monthly payment. We can get you twelve months,

(05:38):
same as cash. But I want to talk about every
clients a little bit.

Speaker 5 (05:41):
To talk about symptoms.

Speaker 3 (05:42):
How often do you actually have a backup? Actually have
a backup?

Speaker 6 (05:49):
Probably every three or four months and sometimes more.

Speaker 3 (05:54):
Yeah, yeah, yeah, yeah, yeah. You got to listen. Please
don't get ripped by one of these companies. So I
want you to call plumb line. In fact, Bob, can
we get our number to make sure? I don't want
her to call some slot.

Speaker 8 (06:07):
I will, in fact, we'll take your number offline with
no obligation, and no obligation.

Speaker 3 (06:12):
In fact, I'm going to ask them to go out
and diagnock diagnose this.

Speaker 5 (06:16):
Free with a camera. I'm happy to do that.

Speaker 8 (06:18):
Okay, we may are you currently experiencing a backup, Penny,
or are you flying?

Speaker 5 (06:24):
Is everything flowing down here?

Speaker 6 (06:27):
Because it backed up them out there and we tried
snaking it and the worser line is not bringing anything out.

Speaker 3 (06:35):
I got a connection with the owner right here. I'm
going to get them out a little today. We'll get
out there tomorrow. We'll get it cleared if we can.

Speaker 8 (06:42):
If there's a collapse in the line, then there's no
way to clear it, but if if we can, we'll
get it cleared first. Then we'll run a camera through
the line, determine what's going on, and we'll give you
options to get repair done.

Speaker 5 (06:56):
But again, there's no obligation.

Speaker 3 (06:58):
Yeah, you know, you.

Speaker 8 (07:00):
Can do a temporary repair, you can do a solution
that will last forever. We have financing, so we try
to customize everything to each client.

Speaker 3 (07:12):
Okay, Penny, I'll leave your information with Kachina Calori Kitchen
is the name I give my producer Colorful Kitchen. Sure
name is actually Kelly Katura, but I call her Kachina Chloring.
So if you're listening, that's why, Diana, what's going on
with your swamp? Swamp coolers? Oh my god, we're talking
about the nineteen twenties. Now, I'm just kidding.

Speaker 5 (07:33):
What's going on, Diana?

Speaker 11 (07:36):
Well, I needed a new swamp cooler. I wanted a
new swamp cooler, and I hired this man. His name
is This company's name is fix right Pros. Shall I
give you his name?

Speaker 3 (07:51):
I don't care, fix righte Pros? Yeah, what's his name?

Speaker 11 (07:54):
Fix right pro? His name is Jose Gomez g O
M easy and Okay, it in and it's running, but
it's not running right. For the price that I paid him,
he didn't come follow through.

Speaker 3 (08:07):
When did he do it? And when did he do it?
When did he install it?

Speaker 11 (08:12):
In April?

Speaker 5 (08:13):
Okay? Now, what do you mean it's not running right?

Speaker 3 (08:17):
Well, what do you mean it's not working?

Speaker 11 (08:20):
Tell me, Diane, let me explain it to you. There's
two speeds on a swamp cooler. It's a fast a
cool and a low cool. And there's a fastoo and
a low cool and the fast wool is not working.
It's the same as a low cool.

Speaker 5 (08:34):
So well, what does he what does he say? What
does he say?

Speaker 11 (08:38):
Well, he said everything from h you'll put in a
new to try to fix it. I guess maybe I
don't know if he can or not but he said,
you'll give me a new unit. In fact, and when
I I called back when he's going to come, he
used every excuse that he was sick at one time,
and then he's have.

Speaker 12 (08:57):
You ever used?

Speaker 3 (08:57):
How did you find out about this guy? How did
you find out about this guy?

Speaker 11 (09:01):
To begin with? My son got him through I think
so email or something you know?

Speaker 3 (09:11):
Well, okay, in other words, you didn't use your for
a list dot com? Hey, Bob, do you guys even
do do you guys even do swamps anymore?

Speaker 5 (09:18):
We do not do swamp coolers anymore. And uh, with
regards to fix, you.

Speaker 3 (09:24):
Don't know about them.

Speaker 5 (09:26):
I've never heard of them.

Speaker 3 (09:26):
Diana, Diana, We're gonna try to find someone, but first
we're gonna call Jose and see what's up. Well, Deputy
dot is working from home.

Speaker 5 (09:35):
Go ahead, dear, why don't me do it?

Speaker 3 (09:38):
And okay, oh, I didn't know you were there.

Speaker 11 (09:40):
Hold on, Deputy Bow are you He won't get back
to me, He won't get back to me. Stop my calls.

Speaker 3 (09:45):
And dear, are you listening to us?

Speaker 5 (09:48):
Are you? Are you listening to us?

Speaker 3 (09:49):
We're gonna try, okay, so you hang on and we're
gonna try to help you. I promise. Now, I don't
promise results, but we will. Okay, this is a radio show.

Speaker 5 (09:58):
That's what we do.

Speaker 3 (09:59):
Dear, thank you for calling us. She called three zho
three Martino. See a lot of people called three oh
three Martino and they don't know the process.

Speaker 5 (10:07):
We are a radio show.

Speaker 3 (10:08):
We take your call on the air we can, and
then put a deputy on it. Deputy Bo used to
be in the hvac business. He's gonna help. He's going
to talk to Jose and if I know Bo Bo,
we'll probably try to troubleshoot to himself.

Speaker 5 (10:23):
He's a great guy.

Speaker 3 (10:24):
So Bo, thank you. I didn't know you're at the
Mothership today. I'm at Casa Martino with Bob Logan and
Deputy D and then we have Deputy Doc working from home.
So you hang in there, and I'm putting Bo's name
on this and I promise you he'll get some results.
We got more coming up. And I love to tell you,
as you know, I love talking about fresh water at

(10:46):
the kitchen sink, drinking water for only twelve hundred bucks,
triple filter reverse osmosis waterpros dot net. You don't do
better for this price. Ever, they have a whole house
for chemicals, chlorine hard water. Uh. They can soften your
water for thirty nine ninety five. I'm telling you the
prices are outrageously low, but they have great technology.

Speaker 5 (11:08):
Waterpros dot net three O three Uh.

Speaker 3 (11:11):
And by the way, you talk to Paul the Waterman personally,
he listens to you.

Speaker 5 (11:16):
Three oh three eighty six y two five five five four.

Speaker 3 (11:22):
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seven to one help. You'll think you're his only customer

(11:44):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. I'm Tom Martino,
your troubleshooter. Compass Insurance Group will do free insurance checkups.
Just ask them and.

Speaker 5 (12:04):
You'll see if you're overinsured.

Speaker 3 (12:06):
Yeah, you could be possibly underinsured, most likely paying too
much most likely and they do it honestly, honest to god.
It's it's obviously to generate business. But they'll tell you
if they you know, they can't lie to you. You know,
if they say I can beat it and they can't
beat it, they can't beat it. So they would never
do that compass insurance group or free insurance check up
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(12:27):
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Speaker 5 (12:32):
The Insurance Health Center dot com.

Speaker 3 (12:33):
Mario, Welcome to the show, Mario. What is going on
with you? Now?

Speaker 5 (12:38):
Did you call a couple of weeks ago?

Speaker 3 (12:41):
I'm told Mario, yes.

Speaker 13 (12:45):
I was the one I talked to Mark.

Speaker 14 (12:47):
I believe.

Speaker 3 (12:48):
Okay, then I may not have it here on my
call sheet, but go ahead and we'll talk about it.

Speaker 5 (12:56):
What's happening?

Speaker 3 (12:57):
Oh so, so, d give me the rundown on that
Deputy du.

Speaker 15 (13:02):
Tom Mario called us a couple of weeks ago in
your day off, and Mark took the call. Basically, it
boils down to the fact that Mario, who suffers from
sleep APNA, was unable to perform properly at work and
he was let go and then that.

Speaker 3 (13:16):
We were wondering if he's covered by the Americans with
Disabilities Act.

Speaker 15 (13:20):
Well that plus whether or not he can file for
unemployment and things like that.

Speaker 3 (13:26):
So now, what did they say they fired you for.
Was it lack of performance or what? Oh?

Speaker 13 (13:32):
No, it wasn't lack of performance. It was just falling asleep.
Sometimes it wouldn't last very long. Sometimes I get an
attack a couple of times a day.

Speaker 3 (13:42):
You know that sounds more like narcolepsy than it does
sleep apnea. Like do you suddenly fall asleep?

Speaker 13 (13:49):
Yeah, it's like it's like a snake attack, Like it
happens before I even know.

Speaker 3 (13:55):
Well, that sounds like narcolepsy to me, tell me, have
you ever been diagnosed with anything?

Speaker 13 (14:03):
They did diagnose me with severe sleep at Yeah, because
I did get tested for it.

Speaker 9 (14:09):
Okay, yeah, that would do it. Tom. Did you think
if you're not getting all night long?

Speaker 3 (14:15):
I guess it could. I mean, you got a point there,
but but you anyway, I don't know much about narcalypsia.
I'm just I'm just saying I heard about people who
fall asleep suddenly, and of course apnea could play into
it anyway. So you you, uh did you actually were
you diagnosed then with this? And they said they let

(14:38):
you go at work for falling asleep? What kind of
work do you do? Don't tell me you're an airline pilot.

Speaker 13 (14:45):
I was a customer service at Nappa Auto part So.

Speaker 3 (14:49):
It's not like it was a critical thing. And when
you did fall asleep, did they when you fell asleep?
Give me an idea? Was it at the counter? Did
you go on the back and lay down? Tell me
about it.

Speaker 13 (15:01):
So I was customer service. I was up in the
office doing phone calls. Whenever another store, like say Arvada,
would order something for a customer, I'd set it up
for them and I'd send them apart on their nights, right,
So that sort of thing. And what what happened is

(15:22):
we weren't very We're not very busy that way, So
sometimes I would just doze off between phone calls.

Speaker 3 (15:30):
And then did someone have to come and wake you up?

Speaker 13 (15:36):
Every once in a while. But my boss would kind
of see it and he'd just be like, you just
whisper Mario, And then I'd be like, well, what just happened,
you know?

Speaker 3 (15:46):
And so in any case, what can we do for you?

Speaker 10 (15:51):
Well?

Speaker 13 (15:51):
I was just wondering do I have I don't know.

Speaker 3 (15:57):
Do I have a case, Well, you know you should.
If you were fired for cause, they say you don't
get unemployment, did they fire you? But if it's for
a cause that's like a disability, I think you could
get unemployment. Have you applied yet? Yes?

Speaker 13 (16:16):
I did apply.

Speaker 5 (16:18):
And what did they say?

Speaker 13 (16:21):
They haven't got back to me yet.

Speaker 5 (16:23):
Okay, I think you're going to get it.

Speaker 3 (16:25):
Now. How did you when you applied? Did it ask
you if you were fired for cause?

Speaker 14 (16:33):
Yes?

Speaker 5 (16:34):
And the least so how did you answer the question?

Speaker 13 (16:40):
Pretty much, just exactly what I told you. I told
I just said I have this the sleep back and
a thing, and it wasn't affecting my performance or anything
like I wouldn't fall asleep during phone calls or nothing
like that. It was just a couple of times that day,

(17:00):
you know.

Speaker 3 (17:04):
Okay? And did you ask them if they could make
accommodations for you and just simply ride with you a
bit on this? Now? Is your is your sleep apnea
being treated?

Speaker 16 (17:16):
Yes?

Speaker 13 (17:17):
I did get a machine and it's slowly starting to
get better.

Speaker 5 (17:22):
But okay, I.

Speaker 13 (17:22):
Guess I did tell them, I said, if you know,
I told him I said, sometimes it'll get worse, like
in the summertime. It'll get worse sometimes because of the heat,
I guess or something. But uh, I live in an
apartment that doesn't have air conditioning, and I don't Do.

Speaker 5 (17:43):
You ever drink coffee?

Speaker 3 (17:44):
I don't mean to be funny about this, but have
you ever maybe tried with coffee? Yeah?

Speaker 13 (17:50):
I drink a lot of coffee. I try. I got
up and moved around as much as I could, stay busy, like.

Speaker 3 (18:00):
I looked on the Americans with Disabilities Act website under
the NDA.

Speaker 5 (18:08):
Excuse me the ADA, listen to this.

Speaker 3 (18:10):
This is very important, and impairment qualifies as a disability
if it substantially limits one or more major life activities.
It actually, in two thousand and eight was amended. Sleeping
or lack of due to a disability was recognized as

(18:33):
a disability, so employers can discipline and terminate those with
disabilities if sleeping at work violates performance or behavioral standards
and is not directly caused by it. But if it's
caused by the disability, they have to make reasonable accommodations,
which would include possibly having someone wake you up. I

(18:56):
know that sounds silly, but I'm telling you that not
a off at work due to sleep apnea may trigger
an employer's duty to explore this and to help not
to fire. Listen, did they tell you it was because
you were nodding off at work? I'm hoping somewhere they
told you that.

Speaker 16 (19:16):
Yes, they did.

Speaker 13 (19:17):
So when they called me into the office, it was
my boss, my direct and my the HR lady, and
she said, we're going to have to let you go
because you were caught falling asleep at your desk.

Speaker 5 (19:35):
Okay, listen, here's what we're going to do.

Speaker 3 (19:38):
I want you to just basically go through this process
with the unemployment. Then if you called the EEOC, the
Equal Employment Opportunities Commission EEOC, what they do is examine
cases and tell you if you have a case. What
I would do, Mario, is is file an inquiry with

(20:02):
the EEOC. Okay, then, and then you file an inquiry
and ask if you have a case, and also at
the same time find.

Speaker 5 (20:14):
Out what happens with unemployment.

Speaker 3 (20:17):
Then call me back if you have a negative response
from unemployment, and we can take it to the next
step with an with the Ada Legal Center. But take
it one step at a time. I think as silly
as this may sound to people, Mario, I think you
might be covered here. Everywhere I am looking, it has

(20:39):
been amended for sleep disorders. Now, if you are a
truck driver or something like that, a reasonable accommodation.

Speaker 5 (20:48):
Would be to take you off the road.

Speaker 3 (20:50):
Obviously, if no other position is available, for example, if
they only have truck drivers and that's what you do,
they can.

Speaker 5 (20:58):
Let you go.

Speaker 3 (20:59):
And obviously, you know, common sense takes control here. I'm
Tom Martinez up next with an in on an apartment.
Whatever your issue is, you can call us and get help.
Three oh three Martino three oh three six two seven
eight four sixty six. You can call that twenty four
to seven, And when we're on the air, you can

(21:19):
also call our iheartline three oh three seven one three
talk seven one three eight two five five. And I
invite you to text me, and I promise you it
comes right on my personal cell phone twenty four to seven. Really,
I'm gonna give you this line. People have not been
abusing it. They've been very kind. They text me about

(21:41):
all kinds of inquiries. We will get you on the show.
We will answer you, and I'm gonna give you this
Google number okay. The Google numbers also for consumer help.
And then if you want to get a hold of
my company, Wave eight Wealth Management.

Speaker 5 (21:53):
You can text me there as well.

Speaker 3 (21:55):
It's seven four seven nine nine nine fifty two eighty.
Now I tell people to remember it this way. I
love airplanes, and a big airplane is a seven forty
seven nine nine nine. You can't do ten ten ten
in a phone number, and it's as close to perfections possible,

(22:17):
So it's nine nine nine seven four seven nine nine nine.
And then the mile High City fifty two eighty seven
four seven nine nine nine fifty two eighty Go with
a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(22:40):
an insurance check up, free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty. Hi Tom Archino here, Welcome to

(23:07):
the show. I love doing this show, and I love
that you're joining me, and thank you so much. Evan
has an issue with an apartment. People, whatever your issue is,
even if we can't help you, I think we give
you the steps to continue in doing things and all.

Speaker 5 (23:21):
My deputies if you have.

Speaker 3 (23:25):
If you do have information, follow ups or anything, let
me know and we'll get to that. Evan, what's going
on in your life? Evan, what's happening?

Speaker 17 (23:38):
Hi, Tom, thank you for having me on.

Speaker 10 (23:40):
Yes, sir, so I am.

Speaker 17 (23:44):
I'm renting from a property management company. The apartment itself,
it isn't an apartment complex. The apartment in itself is
privately owned and then the owner kind of lets the
property management company take care of got it.

Speaker 3 (24:01):
That's that's a very common that's a very common thing
to have a property management company rented out for an
owner in a complex.

Speaker 5 (24:09):
So it's a condo really.

Speaker 4 (24:10):
Right, correct?

Speaker 10 (24:13):
Yeah?

Speaker 3 (24:14):
Okay, So what's going on with your condo? What's going
on with the arrangement.

Speaker 17 (24:20):
Well, there's there's been I've had several issues since I've
moved in. The first week was the beginning of April.
I moved in on April fourth. I didn't have a
water heater for about six days I moved in.

Speaker 3 (24:33):
Okay, Evan, I don't mean, I don't mean to discount
anything you're saying, but here's what I want to explain.
Any I know that this is what you're doing, is
is building your case for frustration, telling me it's happened
from the very beginning. So is it suffice it to say,
here's what I want to hear. You had numerous problems
from the very beginning, which was when when.

Speaker 5 (24:54):
Did you start?

Speaker 10 (24:57):
April fourth?

Speaker 5 (24:58):
Starting April?

Speaker 3 (24:59):
Okay, Now you've had numerous problems starting from April. Now
what I want to know is this what problems still
remain or are unsolved? Or is prompting your call?

Speaker 10 (25:13):
Okay?

Speaker 17 (25:14):
So on May fifteenth, so we'll start out with this.
I haven't been compensated for any of this.

Speaker 3 (25:21):
Now, what do you want to be compensated for? Some
of under the under the Warranty for Habitability Act, there
is a there is a procedure for being compensated, but
you have to put in for it. But if it's but,
but you may not give me an example your best
example of something you want to be compensated for.

Speaker 17 (25:45):
Okay, So on May fifteenth, I had a fire system
leak in my apartment. It rendered my living room.

Speaker 10 (25:55):
Unusable.

Speaker 18 (25:57):
They removed the carpet two.

Speaker 17 (25:59):
Weeks later, or exposing the sub floor and removing these
ceiling And when you say that.

Speaker 3 (26:06):
When you say the fire, was it a fire suppression
system like like what like a sprinkler system?

Speaker 5 (26:12):
What went off? What happened?

Speaker 17 (26:15):
It was the sprinkler system that started.

Speaker 3 (26:17):
Leaking, okay, and it ruined some of your stuff?

Speaker 19 (26:23):
It did.

Speaker 17 (26:23):
It got on one of my larger area rugs, on
a few of my bucks.

Speaker 3 (26:29):
And are they just like, okay, do they recognize they
might owe you for that?

Speaker 17 (26:35):
They have been not very communic communicative.

Speaker 3 (26:39):
Now listen, it could be possible. Evan, Evan, Let me
explain something to you. This is not going to be
covered on the under the Warranty for Habitability Act, the
Warranty for Habitability Act or the Warranty of Habitability Act.
Let me explain this for things that render the place unsafe, insecure,

(27:00):
or not livable. And in the case of property, it
does not cover personal property. Let me explain what you
can do though in your lease it probably says I'm
guessing that it's not that you are responsible for your
personal property. They're not responsible ever, and that they recommend

(27:23):
or require Renter's insurance. Did they do that?

Speaker 14 (27:28):
Yes?

Speaker 17 (27:29):
And I do have insurance.

Speaker 3 (27:30):
And did you try putting an a claim? Because this
is what you do. Renter's insurance is very important. Did
you put in a claim?

Speaker 17 (27:40):
Not yet?

Speaker 3 (27:40):
No? Okay, that's where you have to go first. But
keep going. What other problems have you had? I'm not
just going to tell you go to your insurance and
forget it. I want to know if there's more serious stuff,
because an area RUG is easily taken care.

Speaker 5 (27:56):
Of through Renter's insurance.

Speaker 3 (27:57):
And if they did not disclaim dad image in the lease,
then you could go to small claims court. But how much,
by the way, just out of curiosity, how much is
that area rug worth?

Speaker 17 (28:10):
Probably just a couple of hundred bucks? Yea, necessarily I
was worried about the area rug as much. It's just
I'm still paying full rent. I've asked them for compensation.

Speaker 3 (28:21):
Well, okay, still paying full rent? Are you still having problems?
This was in April. What's wrong with the apartment right now?

Speaker 17 (28:30):
The sub floor is still exposed and I don't have
a ceiling.

Speaker 3 (28:34):
Oh wait a minute, wait a minute. Wait a minute,
So since April they exposed your ceiling and your sub
floor and it's still like that, correct?

Speaker 17 (28:47):
Now, why since May?

Speaker 10 (28:50):
This has been since the end of May.

Speaker 5 (28:52):
So their excuse was the so they initially sent.

Speaker 17 (28:58):
Somebody out to do an SMN. They ripped out the carpet,
they took out the ceiling. He went back to the
property management company with their estimate and gave it to
the owner. The owner apparently is he takes trips out
of the country.

Speaker 3 (29:14):
Well is it?

Speaker 19 (29:15):
Is it?

Speaker 3 (29:16):
Fight? Hold on? I just want to say this. Is
it safe to say your ceiling and subfloor are still
exposed and no repairs have been done.

Speaker 5 (29:27):
Correct, except for the leak. The leak was fixed.

Speaker 17 (29:32):
The leak was fixed about two weeks later.

Speaker 3 (29:36):
Okay, so that's part of the Habitability Act then, so
hang on, hang on a second. I think I think
I have some ideas for you. Three oh three seven
one three talks seven three eight two five five. Just
just hang on, I'll have some ideas for you, all right,
We got more coming up. Go with a sure thing

(30:01):
Denver's Best roofer Excel roofing dot com. You don't pay
a cent until you're content. Time for an insurance check
up free, no obligation. In comparison, call Compass insurance paying
too much your coverage at dozens of insurance companies find
out now three oh three seven to seven to one. Help.
You'll think you're his only customer when you choose Frank

(30:23):
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hey, I'm Tom Martine. Your troublesheeter. Let's
get right to the phones, and I want to go
back to Evan an apartment issue. Now here's the deal.

(30:46):
You know, minor problems are major problems that are fixed
or not under habitability, and of course his own personal
property would be covered by renters insurance. But he said,
after making repairs, they have not yet sealed everything up. Evan,
is there a reason they're giving you for keeping it
the ceiling exposed and the sub floor because those things

(31:07):
are definitely covered by the warranty for a warranty of habitability. Now,
when I say definitely covered, they don't.

Speaker 5 (31:16):
They may not say ceiling.

Speaker 3 (31:17):
Or stuff, but they do talk about exposed exposed stuff.
Why did they keep everything open? Did they give you
a reason.

Speaker 17 (31:27):
So they said that they gave the estimate to the owner,
and the owner came back and said that was too expensive.

Speaker 3 (31:34):
Well, an estimate for what you said they fixed the leak.
So what is the estimate for for the repairs? Well
okay again, oh you mean to cosmetically hold on. The
leak is fixed, but the estimate for putting it back
together was too much for them.

Speaker 4 (31:59):
Correct.

Speaker 3 (32:00):
Okay, what you're going to do. I'm going to email you.
It's available publicly on my social media, but I'm not
going to make you have to dig through it. I'm
going to send to you a step by step step
guide on how to invoke the warranty for habitability and
what you do. And if you follow this, you ultimately

(32:23):
will have the right to withhold rent and use it
for putting it back together or for constructive eviction, meaning
for leaving the place. Do you like renting there?

Speaker 10 (32:37):
I like the place.

Speaker 17 (32:39):
It works out, but this is just it's a little
bit hectic, honestly.

Speaker 3 (32:44):
Okay, Well, well we're going to fix it. I'm going
to send you this Warranty for Habitability Act and I.

Speaker 5 (32:51):
Might even go over it on the show next hour.

Speaker 3 (32:53):
It is so useful and I'm happy to email it
to anyone who sends us an email.

Speaker 5 (32:59):
Help at troubleshooter dot com.

Speaker 3 (33:02):
That's the email. I'm an Alfreton for Heaven. Go ahead, Bo,
thank you.

Speaker 20 (33:07):
What's the name of the property management company?

Speaker 18 (33:14):
It is Real Property Management.

Speaker 5 (33:16):
Okay, Now why did you ask Bo?

Speaker 3 (33:18):
What are you going to do?

Speaker 20 (33:20):
Two reasons. First, I wanted to ask Evan, can you
ask the property management company to just move you into
a different apartment if you like it there?

Speaker 3 (33:32):
Man, that would be a big hassle. Brother, Come on,
Luffy likes it.

Speaker 20 (33:36):
And the second reason, I could make a call over
to that property management company and say, hey, it's been
several months.

Speaker 3 (33:43):
Why kay hold on, that's a good idea, so Bo,
you're volunteering to do that this morning.

Speaker 20 (33:48):
I mean I would never is the landlord. I would
never let somebody go with bear ceiling and floors for
more than maybe three couple of weeks.

Speaker 16 (33:55):
I think it's just unheard of true.

Speaker 17 (33:59):
I will we'll also add this. I reached out to
him again last week. So I bugged him consistently up
until about July twenty first, and then somebody put the
bug in my ear could be taken as harassment too,
so I.

Speaker 5 (34:12):
Kind of no, not no, I'd like to call them.

Speaker 17 (34:17):
I ended up reaching back out to him on the
on the eleventh of this month, and they finally got
the ball rolling. We had somebody come in and actually
take message.

Speaker 3 (34:27):
So do you okay? Well, Evan, let's just ask you.

Speaker 5 (34:30):
Then do you want us to call?

Speaker 14 (34:35):
I mean, at this.

Speaker 17 (34:36):
Point, I'd like to see how this pans out.

Speaker 3 (34:38):
Okay, Mike, Then we'll put this on hold BO where
we still will make contact with BO and he'll have
your information. Meanwhile, leave her email please, and I will
send you the warranty of habitability acts step by step guide.
So get his email for me, Kashina. I'm Tom Martino.
We have more coming up on the Trouble Shooter Show

(35:00):
three O three Martino. Go with a sure thing Denver's
Best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Please time for an insurance check
up free no obligation comparison call Compass Insurance paying too
much your coverage at dozens of insurance companies. Find out

(35:21):
now three oh three, seven to seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 1 (35:38):
Rised. So you don't have to.

Speaker 2 (35:45):
Come running as fast as the cad Shooter's gonna help come.

Speaker 4 (35:53):
Is the Troubleshooter Show, No, Tom Martino.

Speaker 3 (35:57):
Hey, I'm Tom Martino, and I thank you, thank you
for being the Troubleshooter Show. We're going to go right
to the phones and help you. So I just sent
a Warranty of Habitability Act step by step guide I'll
send to any of you who email us help at
sign troubleshoot, Help at troubleshoot. Wait, what is it is

(36:18):
help at troubleshooter dot com. Yes, so if you send
help at troubleshooter dot com, that'll get to us and
we will send to you the guide, step by step
guide for warranty of habitability. It's actually a successful way
to do it, not the stupid way. You know a
lot of people think if they have a problem with
the apartment and they hit it or not hit it,

(36:39):
if they you know, if they if they with hold rent,
it's going to get the landlord's attention. Yeah, you'll get evicted.
You can't just withhold rent because the place isn't worth
renting or you made a mistake. There is a guide
to withholding rent, and yes you can withhold rent if

(36:59):
push comes to shove and they're not meeting the warranty
of habitability. But there is a guide to do it.
And when you do withhold rend, it must go toward repairs.
And I have a step by step guide and I
have it on social media, but also where there's a link.

(37:20):
Somebody said, Tom, you were done to put a QR
code on the social media link because they're going to
be looking at it with their phone and there's no
way to scan the code. They have to go home
put it on their computer whatever. Anyway, So if you
want that help at troubleshooter dot com. Kachina, may I
ask you about Lyne too? Is that a new caller

(37:41):
where where Evan used to be? Yeah? Hang on, just okay,
that's fine. And I sounded like I just distressed her.
I asked her a simple question. That's what happens people.
You have to limit your mimosas in the morning to three.

Speaker 9 (37:55):
You know, I've only had six.

Speaker 3 (37:58):
Okay, she's only had sick. Okay, Kachina, Lewis. And by
the way, JK for those who know text talk, Hey, Lewis,
what's going on with you, Lewis.

Speaker 10 (38:11):
I'll have a twenty twenty one Nissan Rogue that I
was having problems with and I brought it to a
mechanic and he said that the engine was ruined on it.

Speaker 3 (38:21):
And now how long have you had this, sir? How
long have you had the twenty twenty one Nissan.

Speaker 10 (38:26):
Rogue since February?

Speaker 5 (38:30):
Okay? So you just bought it?

Speaker 3 (38:33):
Okay? And how many miles.

Speaker 10 (38:36):
Did you say or Louisiana and I needed to get
back to Colorado?

Speaker 3 (38:40):
How many hold on there, Lewis, if you could help
me out here. How many miles when you bought it
back in February?

Speaker 10 (38:48):
One hundred and thirty eight thousand, okay, one.

Speaker 3 (38:51):
Hundred and thirty eight thousand miles okay? And then your
mechanic just told you you need an engine. Yes, okay,
So continue with your story. Therefore, what.

Speaker 10 (39:08):
I told him, I had a warranty with Endurance and
I gave him all the information.

Speaker 3 (39:14):
Oh so when you bought it there, when you bought it,
you bought an extended warranty of some kind. Yes, and
with it's called with the an endurance with the endurance warranty.

Speaker 10 (39:30):
Yes, sir, that's what it's called.

Speaker 21 (39:32):
Four years.

Speaker 5 (39:34):
How it's for how much.

Speaker 10 (39:37):
It was eighty thousand miles?

Speaker 3 (39:39):
You're in a full year period, and that's so it
was a one year, eighty thousand mile warranty.

Speaker 10 (39:49):
Four years, four four.

Speaker 3 (39:51):
I'm sorry, I'm sorry, sir. Okay, I was just having
a little problem there, Okay, So go ahead and tell
me now the story. You said, Hey, I have an
endurance warranty, and did you tell him to go fix
it under warranty?

Speaker 10 (40:07):
Well, he called up Endurance, they sent out an adjuster,
and he called me this morning and he sent me
the text that they he recorded over his wan and
turned down the claim because instead of thirty five size tars,
they have two twenty five size tars.

Speaker 3 (40:29):
And he said, do you understand what I don't know? Wait,
hold on, Tanger, interpret that for me, Deputy d.

Speaker 15 (40:35):
It sounds to me like Endurance Auto Warranty denied our
caller's claim because his tires are were found to be
too large for his vehicle. Oh, absolutely, Tom, How many
horror stories do we need to hear about it. Yeah,
thoughts have.

Speaker 5 (40:50):
All kinds of exclusions.

Speaker 3 (40:52):
So they're saying, because you had the wrong size wheels tires, well, obviously,
but that's.

Speaker 5 (41:01):
Okay.

Speaker 9 (41:01):
You can you can put.

Speaker 10 (41:03):
Over thirty five size wheels and I had two twenty
five's on them.

Speaker 15 (41:09):
Yeah, so you can put wrong size tires on the
correct wheel.

Speaker 9 (41:14):
So they're they're objecting to the tiring whatever whatever.

Speaker 5 (41:17):
It is, it was wrong according to them.

Speaker 3 (41:19):
And did you check the warranty to say, to see
if it actually says that, Lewis.

Speaker 10 (41:26):
Well, when I called and I talked to one of
the supervisors, he runs me all the way through section six,
item three, and it says undersized tars, we'll go ahead
and be excluded, and that was it. Well then, but
the thing is, I bought the bar like that, and

(41:48):
and they, I understand what you're saying, they sold you.

Speaker 5 (41:51):
Hold on, I know what you're saying.

Speaker 3 (41:53):
They sold it to the warranty to you, you probably
should not have been sold that warranty so because they
should have known possibly that it was it was literally
useless from the beginning. And I think you'd have a
good claim to get a refund on that warranty. I
don't think you could make them do the work, but
I think you can make them refund the money for

(42:14):
the warranty. How did you pay for that warranty?

Speaker 10 (42:18):
I'm paying for it by the month, like one hundred
and thirty nine dollars in something since every month?

Speaker 3 (42:23):
Did they offered a refund? Did they offer to refund
the money for that? Yes, sir, they did.

Speaker 9 (42:32):
Oh that's a miracle.

Speaker 3 (42:33):
How much does Yeah, but that doesn't come too much.
It only comes to one hundred and thirty nine dollars
a month since February.

Speaker 15 (42:39):
No, the total purchase price of the warranty is probably
three two six thousand dollars.

Speaker 3 (42:44):
I understand that. But he's paying for it by the month.
Was it added to your auto? Hold on? Was the
price of the warranty added in full to your loan? No?

Speaker 10 (42:56):
I bought the car cash. I was in Louisiana and
I wanted to get back to Colorado.

Speaker 3 (43:02):
I get it and hold on though. This one, this
one hundred and thirty nine bucks a month is all
you have paid for that warranty since February month. I
get it, bro, I get it one hundred February Okay, February, March, April, May, June, July, August.

Speaker 5 (43:21):
Okay, so seven or eight months.

Speaker 3 (43:23):
So but that's all, Deputy d that's all he would
have to get. That's all the refunding to get in
a lump sum.

Speaker 5 (43:31):
But that's a thousand bucks.

Speaker 15 (43:32):
But it also excuse but it also keeps him from
paying for god knows how many more years of this warranty.

Speaker 3 (43:38):
Well, that's true, he has a purchase agreement Festivalrante. They're
going to let you out of the warranty completely and
refund the money to you.

Speaker 10 (43:47):
Right, Yes, that's what he said.

Speaker 5 (43:51):
Okay, but Lewis, you're not gonna like to hear this.

Speaker 3 (43:54):
They're not responsible for that engine, no matter how you
look at it, even if that warranty it was a
complete fraud, they're not responsible for that engine. All they're
responsible for is to undo the warranty. They don't have
to fix anything that goes wrong, and even if they did,

(44:15):
it's excluded by the wheels. I'm sorry, how much is
that engine gonna cost you?

Speaker 10 (44:22):
He's getting me a quote on a huge engine, a
new engine.

Speaker 3 (44:26):
Who is getting you this quote?

Speaker 10 (44:29):
Oh, guy by the name of William At three six
to performance in Bennett.

Speaker 3 (44:35):
Okay, I would. The only thing I can suggest is
that you go to somebody on a referral list or
go to Sheridan Auto Tech. Great people, and I would
really check them out. I'm not saying where you are
a bad place. I'm not saying that at all. I'm

(44:56):
just saying that. And if they give you a good price,
do you trust them? Yes, sir, good, then stay right
where you are. But Lewis, we can't make them pay
for this engine. There's no way we can do that.
If it's excluded by wheels. The only thing we would do,
go go.

Speaker 5 (45:15):
I'll say one thing, Tom, Yes sir, yes sir.

Speaker 10 (45:18):
And the adjuster was talking to my mechanic. He said,
according to Nissan, the suggested size TARS was two thirty five.
He didn't say it was mandatory that you have two
thirty five sized tars own it. It's just it was suggested.

Speaker 3 (45:36):
Oh so, what you're saying is they unjustly or they
improperly deny the claim.

Speaker 5 (45:43):
But it's what the warranty says.

Speaker 3 (45:45):
It's not what that In other words, the sug Does
the warranty say the suggested size must be used? Or
how is it actually worded. You had that section three
paragraph whatever? Do you have it in front of you.

Speaker 10 (46:03):
I can get it in about thirty seconds. I'll walk
back to my desk.

Speaker 5 (46:07):
Okay, you get it.

Speaker 10 (46:09):
Vietnam Vetta, don't move quick.

Speaker 3 (46:11):
Bro j Louis. Thank you for your service. I truly
want to help you. But it really depends on that contract.
It really depends on what it says. That's why we
want to hear it. Because what you're saying is the
suggested size from the manufacturer should not be mandatory. But
if the warranty says it has to be, then it

(46:33):
has to be. Geez, this is a tough one. So Lewis,
could you, uh you get that ready? Meanwhile, hold on, Lewis,
come on hold, I want to go to Al real quick.

Speaker 16 (46:46):
Here.

Speaker 3 (46:46):
Al, you have a question on plumbing. What's going on?

Speaker 5 (46:51):
Al?

Speaker 22 (46:52):
Yes, we're having trouble with the drains upstairs and sometimes
I think and the vanity in the bathroom won't go down,
and we we do flush the toilet, itcause a gurgle.
I want to have that grain line.

Speaker 3 (47:12):
Let's talk to Let's talk to you. Did you have
it looked at ready?

Speaker 7 (47:18):
No?

Speaker 14 (47:19):
No?

Speaker 3 (47:20):
Okay, well you know you came to the right place
because plumb Line.

Speaker 5 (47:24):
Services is on today.

Speaker 3 (47:25):
Got you have all kinds of specials for drains, we'll
do some what you can do for him. He's got
some gurgling and sluggish drains.

Speaker 8 (47:34):
Yeah, So typically our special is called ninety three or free.
So we'll come out and we'll clear any drain line
for ninety three dollars. That includes the trip charge and
everything that's all inclusive, ninety three dollars. If we cannot
get it cleared and flowing again, the call is free.
There's no charge, and I'll tell you what I'll do too.

Speaker 3 (47:54):
Comes along with that is and I'll let you give
him your your offer. But what comes along with that
ninety three or free? If it's free and they can't
unclog it, they tell you why, is that right? That's right.

Speaker 5 (48:08):
We'll always will always come up with solutions for you. So,
but what were you going to do for him?

Speaker 10 (48:12):
Well?

Speaker 8 (48:12):
What I what I was going to say for your listeners,
because now he says the toilet gurgles, So if it's
in the same bathroom group, the seat.

Speaker 22 (48:23):
The toilet and everything, it's just that it gurgles. And
I don't know, maybe the main line.

Speaker 10 (48:31):
You could.

Speaker 5 (48:33):
Well, yeah, they can do that for you. It could
be it could be a number of things.

Speaker 8 (48:37):
And so again like that toilet and that vanity eventually
will tie together and then everything ties together at some
point to your main line that goes out to the city.

Speaker 3 (48:48):
But what what are you going to do for him today?
Listen to this? Okay, Al you call the right time,
go ahead, Well so, and you can trust these guys.
And in this I'm gonna throw this out for all
your listeners, Tom.

Speaker 8 (49:02):
If you're having any drain troubles today, you know, typically
the ninety three or free, we will run a second
drain at no charge. So it might be a main
line and a secondary, it could be two secondary lines.
We'll do two drains for the ninety three.

Speaker 3 (49:18):
So for ninety three, you're gonna make sure either the
drains are clear or it's free. And you're going to
give a diagnostic as well, because the diagnostic is the
important thing.

Speaker 8 (49:28):
That's that's correct, because we're gonna come up with solutions
for you one way or the other. Even if we
can get it cleared, which hopefully is a case. If
we can get it cleared, stop the gurgling We're still
gonna do everything we can to come up with some
permanent solutions for you.

Speaker 5 (49:43):
Now, how long has this been.

Speaker 22 (49:44):
Happening, Well, it's been happening in about a month.

Speaker 3 (49:49):
But okay, it just happened all of a sudden, and no,
I get it. But are your drains sluggish at all?

Speaker 22 (49:59):
Just sometimes they'll go from the sinks for the kitchen
sink and then the bathroom sink and I've owned drain
in the tub and then all of a sudden it'll
drain again.

Speaker 8 (50:09):
So okay, okay, so this is this is something that
you experienced throughout the house.

Speaker 3 (50:13):
You definitely have to have this yet, have Kachina get
this information offline and all have call Al's number and
he'll have somebody call him Al. You really they're great people.
We have more coming up. We'll go back to Lewis
on this warranty and what's going on with that. Three
O three seven to one three talker is our number,
or you can call three oh three Martino three O
three six two seven eight four sixty six. By the way,

(50:36):
kin H Home Solutions sixty five years old and strong.
They have now painting as well, KANH Painting Pros and
You can get them both at Khwindows dot com. Go
with a sure thing Denver's Best roofer Excel Roofing dot com.

(50:56):
You don't pay a cent until you're content. Wait time
for an insurance check up free, no obligation in comparison
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one. Help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot

(51:16):
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Tom Martino here,
and I welcome you to the show. Three O three
seven one three talk seven one three eight two five five.

Speaker 5 (51:34):
All right, it is Lewis's.

Speaker 3 (51:40):
Lewis's turn, and he wants to talk about a twenty
twenty one Nissan Rogue. Hey Lewis, Wait wait wait we
already had Lewis. I. Oh, oh, he's going to read
the clause to us, right, Sorry, sorry, sorry, okay, Lewis. Lewis,
did you find that clause that excludes it?

Speaker 10 (51:59):
I did, But before we go through that, I just
wanted to thank you for thinking me for my service.
It is the best nine years of my life. I'd
be glad to do it against our country.

Speaker 5 (52:10):
What a good guy. Lewis God, Yes, good Lewis.

Speaker 3 (52:13):
So Lewis read that clause they're using to exclude your
engine work.

Speaker 10 (52:19):
Okay. On the section six on the def optional coverage,
it says no coverage is available suspension reduction or undersized
wheels or.

Speaker 3 (52:32):
Towers, suspension reduction or just or.

Speaker 10 (52:39):
Statement wow and so statement that the Justice said, he said,
you know, suggest it manufactory size tires recommended was two
thirty five, but there's two twenty five, and my mechanics
is actually the two twenty five. Better talk right, because

(53:01):
there's less dragging on it, and you get better performance
with your engine and you get more dasmoledge.

Speaker 3 (53:06):
Hey, do you want to take this on, d Well,
I'll be happy Tom, I'll be happy to I don't
know what there is to take on.

Speaker 15 (53:13):
However, we have never once, not once, been able to
get a used car warranty company to step up and
cover a claim that they've previously denied.

Speaker 5 (53:22):
Are you sure about that?

Speaker 3 (53:24):
I seem to remember maybe we had an expert go
out and meet their expert one time, but it wasn't
a complete denial the first time.

Speaker 15 (53:32):
Okay, So that preceded my time helping you with your show,
so I'll be happy to make some calls. I can
also call shared an Auto tech to see if they've
ever successfully challenged to deny like this.

Speaker 3 (53:44):
When you talk to the adjuster, you say, look, this
is not oversized or are they claiming it was over
or undersized?

Speaker 21 (53:52):
I don't know.

Speaker 9 (53:52):
They're just claiming, Lewis.

Speaker 5 (53:55):
Are yours under or over.

Speaker 3 (53:58):
Under under?

Speaker 5 (54:00):
Okay?

Speaker 3 (54:00):
And your mechanics said it actually Yeah, I know, I know,
but your mechanic says. Your mechanic says it actually puts
less strain on the engine.

Speaker 10 (54:12):
Yes.

Speaker 3 (54:12):
Sure, Well, if they're listen, like I said, and like
Dmitri said, there may not be a lot of hope here.
And the reason being is that they're willing to refund
what you've paid in and sometimes that's all we can
do is get your money back. But we're just gonna

(54:35):
give it a try. But I wouldn't hold my breath
on that one. Now, Lisa, what is your plumbing question?
I happen to have the brilliant Bob Logan with me
from plumb Line Services. What's going on Lisa.

Speaker 1 (54:52):
Hi, I.

Speaker 3 (54:56):
Really appreciate that.

Speaker 5 (54:58):
Okay, So what's happening.

Speaker 7 (55:01):
We have a septic system and when we turn the
faucet on, you can smell sewer.

Speaker 13 (55:07):
Gas, are you?

Speaker 5 (55:08):
Oh my gosh?

Speaker 7 (55:10):
And not always, not always, And it happens in at
two saucets the kitchen and one faucet in the bathroom,
and it's like it's not a strong smell, but it's there.

Speaker 3 (55:27):
And I was wondering, can you anybody have any ideas?
You know, Bob, what do you think?

Speaker 5 (55:35):
What what is your gut on this? Well, so you
said it was.

Speaker 8 (55:40):
When you turn the faucet on, you smell it, correct, yes, okay.
And the fact that you're using the kitchen I'm assuming
quite often. My my initial thought was sometimes the pea
traps dry out, and.

Speaker 3 (55:55):
Well these are the ones that are regularly used, so
that I wouldn't have right exactly.

Speaker 9 (56:00):
I got an idea.

Speaker 15 (56:01):
So there is a certain contaminant in tapwater that smells
exactly like sewer gas. It's a sulphuric smell that comes
out of tap water and I've actually witnessed it someone.

Speaker 3 (56:13):
It could be just bad water supply, but I wonder
why she would only smell it out of two faucets.

Speaker 5 (56:18):
That's yeah.

Speaker 3 (56:18):
That's now if you go to the other faucets, what happens?
Do you still smell anything?

Speaker 10 (56:26):
No?

Speaker 3 (56:27):
No, just two of them? And what do those two
faucets have in common? Like are they close to each other?

Speaker 14 (56:37):
No?

Speaker 3 (56:38):
No, let's get Paul. Let's maybe Paul the waterman has
an idea, kachena.

Speaker 5 (56:44):
See if you can get Paul the waterman on.

Speaker 3 (56:47):
Just ask him, because he does a lot of water.

Speaker 5 (56:50):
Filtration and purification for people.

Speaker 3 (56:53):
I want to know if he's ever encountered it out
of a couple faucets and see what he says. And then, meanwhile, Bob,
maybe you have someone at plumb Line that wants away
in hold on, Lisa, We'll try to get someone to
answer this, all right, three O three seven one three
talk seven one three eight two five five go with

(57:15):
a sure thing Denver's Best roofer Excel roofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call
Compass insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
one help. You'll think you're his only customer when you

(57:37):
choose Frank durand the real estate man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. I do have a suggestion

(57:58):
of currency, Shannon. I'm sorry that return audio is very low.
I wasn't sure. All right, thank you. I'm Tom Martino,
your troubleshooter three oz three seven one three talk seven
one three eight two five five.

Speaker 5 (58:13):
Welcome to the show.

Speaker 3 (58:16):
We have a bit of a weird question on why
am I getting sewer smells out of a couple faucets
but not out of all of them?

Speaker 5 (58:30):
Lisa's on a well and septic.

Speaker 3 (58:33):
We have a comment from of course today with us
our guest plumb Line Services, Bob Logan.

Speaker 5 (58:39):
Bob, you did some research. What did you fall.

Speaker 8 (58:41):
After thinking about it? Tom, I don't think. I don't
think the weller septic has has anything to do with it.
The fact that it's isolated at these two drains, they
get used off and chances are there's just a lot
of build up. It's it's pretty common kitchen sayings to
get grease and sludge and things in them.

Speaker 3 (58:58):
But then why when you turn on the fall with
those odors come out.

Speaker 8 (59:01):
Well, because you're you're the the odor to kind of
trap down in the p trap.

Speaker 5 (59:07):
It's kind of trapped down.

Speaker 3 (59:08):
And then when you open and then when you drain, when.

Speaker 8 (59:10):
You pour the when you put the water in, it's
kind of forcing those smells back up. So it's not
the water, probably not the water she's smelling. It's it's
probably the the odors from the drain coming up. So
my suggestion is would she can she can use our
special she wants, but to treat those two drains, you know,

(59:30):
get them snaked out, get them treated with We have
some organic they're they're not chemicals, they're organic.

Speaker 5 (59:38):
Drain treatments that that can be used to treat those odors.

Speaker 3 (59:43):
Now, one thing you can do as an experiment, Lisa,
is you can get a cup of water from the
ones that have sewer gases and then get a couple
of cups, separate cups, then go to another one that
doesn't have the smell of sewer gases. Then take those
cups in another room and see if the water smells
exactly the same.

Speaker 5 (01:00:04):
That's really important.

Speaker 3 (01:00:05):
That'll tell you if the fresh water smell is coming
from excuse me, the sewer smell is coming from really
one source or not. It more likely is coming as
Bob suggested, from the drains. Now Jay has a comment
on this as well. Jay, what is your comment first

(01:00:27):
on the sewer smells?

Speaker 5 (01:00:28):
Sir?

Speaker 3 (01:00:28):
Go ahead, Jay, go ahead, Jay, Yeah, there we go.

Speaker 16 (01:00:36):
That delay gets us little sometimes, Hey, on the sewer smell,
if it's two drains and it's an older house or
who knows what. Sometimes if it's not venting well, as
water rushes down the pipe, it'll create a vacuum behind
it and empty a pea trap. It'll pull the water
right out of the pea trap instead of venting weren't

(01:00:57):
supposed to, It'll use a pea trap, empty it and
then yea.

Speaker 3 (01:01:02):
And I think that's kind of what Bob was saying
on us some trapped sewer gases. And what comment do
you have on the tires? I'm not sure what you're
commenting on.

Speaker 16 (01:01:13):
Yeah, the tire height?

Speaker 3 (01:01:15):
Oh yeah, yeah, where the warranty company said he was
using undersized tires which altered the suspension, which which nullified
his warranty.

Speaker 16 (01:01:27):
I want to put that in perspective for you, go
ahead those two tires. The height from the center line
of the axle to the highway is right around one
sixteenth of an inch. An you mean the difference, the
difference the tire he's running would would have a right

(01:01:48):
height of left right.

Speaker 5 (01:01:50):
I get it.

Speaker 3 (01:01:52):
And you don't think it would have any bearing And
you don't think it would have any bearing on this,
on the drive ability or the engine.

Speaker 16 (01:01:58):
Or anything from a new tire to an old tires
almost half an inch we're talking about.

Speaker 3 (01:02:04):
Oh well, you're saying, wait a minute, So them saying
we're nullifying a warranty because you're you were using undersized tires,
that would be the same as saying, wait a minute,
your tires are are worn out, so we're not going
to cover it.

Speaker 16 (01:02:19):
Yeah, there's only one sixteenth roughly, got it between the
setter the actual to the road.

Speaker 3 (01:02:25):
Got it, And that's what counts. And you're saying, and
you're saying on a just normal wear and tear on
an old tire to a new tire could be a
half inch. Thank you, Jay, I appreciate that perspective.

Speaker 5 (01:02:36):
Three three seven one.

Speaker 3 (01:02:37):
Three eight two five five Paul the Waterman, let me
bring them up real quick.

Speaker 10 (01:02:40):
Paul.

Speaker 3 (01:02:41):
We had numerous people chime in on this, including plumb
Line Services. I wanted you up because you do a
lot of drinking water and of course water filtration. She's
saying that a couple of her faucets, when she uses them,
she smells sewer gases, and on other faucets she smells nothing. Now,
our experts doubted it's coming from the water itself and

(01:03:05):
possibly could be trapped sewer gases.

Speaker 23 (01:03:07):
What do you think, Yeah, I think it's probably a
ventilation issue. Yeah, you know, the vent pipe in the
you know, on the roofline probably's got debris and so
if it doesn't vent properly, that's that's where the gases
are going to go.

Speaker 3 (01:03:21):
Have you ever, Paul, have you ever gone out to
people for filtration because they thought the water was bad
and it turned out to be they were actually getting
sewer gases.

Speaker 23 (01:03:31):
Yeah, that's happened to me a couple of times, and
we explain that to them. It's and that's exactly you know,
venting is something people don't think.

Speaker 16 (01:03:39):
About, but it's in older homes especially.

Speaker 23 (01:03:42):
You know, you're you know, and the riffline can get
cut with debris and that's something that you know should
be checked out in easy fix.

Speaker 3 (01:03:51):
But of course if you doubt your water quality, they'll
do free water testing anyway. Paul the Waterman or waterpros
dot Then thank you Paul for being on his numbers.
Three oh three eight six two five five five four.
All right, Richard, who's affectionately called I affectionately called the
limo Driver.

Speaker 5 (01:04:08):
He's been listening for years.

Speaker 3 (01:04:09):
He has a comment or a question, and we'll take
him right after this, plus your problems, questions and complaints
on the troubleshooter show. Go with a sure thing Denver's
Best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up free,

(01:04:33):
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three oh three seven seven to one help. You'll think
you're his only customer when you choose Frank Durand the
real estate Man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty
two pre talk seven on three five five Richard the

(01:04:56):
Limo Driver, Go ahead, Richard, what is your question. Hi Tom, Hey,
Hey Richard, I love your text. By the way, thank
you for texting me so often. What's going on?

Speaker 12 (01:05:08):
You're welcome. A big shout out to Susan and Mark.

Speaker 18 (01:05:12):
Yeah, we're raising two great kids.

Speaker 3 (01:05:15):
Oh yeah, Miles.

Speaker 10 (01:05:17):
Miles just closed on his house.

Speaker 12 (01:05:19):
No, I follow Susan on Facebook.

Speaker 3 (01:05:23):
Oh I see you're following sus Okay, gotcha.

Speaker 10 (01:05:28):
Yeah.

Speaker 22 (01:05:30):
Capitalists awesome.

Speaker 3 (01:05:32):
Yeah, listen, you know what they they have two superstars.
You're absolutely right, superstars.

Speaker 14 (01:05:42):
They did that.

Speaker 3 (01:05:43):
Is that what you called about?

Speaker 12 (01:05:45):
No? No, okay, this is a this is a bad one.
I got a friend who her mother developed cancer five
years ago.

Speaker 23 (01:05:56):
Uh, chorty.

Speaker 12 (01:05:57):
Either after the mother sold her house and my moved
in with my friend, and my friend took care of
the mother till end of life and had a couple
of dogs.

Speaker 3 (01:06:11):
So hold on when when? When? Hold on? Hold on
who actually took care of her? Was it a relative?

Speaker 12 (01:06:18):
The mother with cancer moved into the house with my friends,
and my friend took care.

Speaker 16 (01:06:25):
Of the mother till end of life.

Speaker 5 (01:06:27):
And it was his mother. Is that correct?

Speaker 16 (01:06:30):
It's a woman.

Speaker 12 (01:06:30):
It's a female.

Speaker 5 (01:06:31):
She okay, she so wasn't was.

Speaker 3 (01:06:34):
It her mother? It was okay.

Speaker 12 (01:06:41):
She told me that her mother had set up a trust.

Speaker 16 (01:06:44):
And a will.

Speaker 12 (01:06:46):
But as happened so many times in these cases, her
siblings are misbehaving. They're being greedy. They already took the cars.

Speaker 3 (01:06:58):
Well hold on Richard was when she died. Was there
a will readily available?

Speaker 12 (01:07:06):
According to my friend, Yes, and I'm going to make
her produce it and take it along with her free consultation?

Speaker 3 (01:07:12):
Is it?

Speaker 12 (01:07:13):
Bradley O'Brien, who is our lawyer for trusts and wills.

Speaker 3 (01:07:17):
McKenzie law got it? Uh, Dan McKenzie, let me give
you that number. He's really good. I'm not sure about
free consultations. I mean, I think he might do him.
I don't know personally how he handles that, but but
I'm sure he'll talk to you. It's eight three three
Coo Plans And if you want the number, it's eight

(01:07:39):
three three two six seven five to six seven. He'll
probably go over you know, whatever you need. So, in
any case, though, there is a will. So when you
say the siblings are being unreasonable, what have they done
so far?

Speaker 5 (01:07:57):
Did you say, well.

Speaker 12 (01:07:58):
It's so bad, Tom. They want the two dogs that
she's had in her house for five years.

Speaker 22 (01:08:08):
This is terrible.

Speaker 3 (01:08:10):
What have they Wait a minute, what do they want
with the dogs?

Speaker 12 (01:08:14):
Don't ask me, but I think that's where the money
is going to be if this will and trust were
not set up correctly. I think she has a lawsuit
against the lawyer that her mother hired to put in order.

Speaker 3 (01:08:28):
No, Richard, don't even waste her time to go after
the attorney who set it all up because you think
he set it up wrong with a deceased defendant, I
mean a defeast plaintiff.

Speaker 5 (01:08:43):
It don't even waste your time.

Speaker 3 (01:08:46):
I mean to you know what a lawsuit against an
attorney would cost just to try to fare it all
that out? How listen, bro, how big? How big is?
Just stay out of the courts and stay out of
these big disagreements or a public administrator will point it
and if that happens.

Speaker 24 (01:09:05):
You used the word.

Speaker 12 (01:09:09):
What do you call a court case for somebody that
doesn't have a will. It's intestine robate to me, I said,
you've got to be kidding me. No, No, there's nothing
wrong with you had a willing, Richard talking to you
about probate.

Speaker 3 (01:09:22):
There's nothing, Richard, There's nothing wrong with probate, nothing at all.

Speaker 5 (01:09:29):
Nothing.

Speaker 12 (01:09:30):
It might be a good it might be a good
rep to go.

Speaker 5 (01:09:33):
Here's what I need to know.

Speaker 3 (01:09:36):
Does is she in possession of the will and trust?
That will be a question I'll ask her today, okay,
because all she has to do is open probate and
let her attorney take care of it. Does she have
an attorney?

Speaker 21 (01:09:54):
Not yet?

Speaker 5 (01:09:55):
Okay?

Speaker 3 (01:09:56):
Well she should. She should immediately. She should immediately go
with Dan McKenzie and see what's up, even if he.

Speaker 5 (01:10:05):
Has to read through all of that.

Speaker 3 (01:10:06):
But she should have a hard copy of that somewhere.
If not, it's going to be trouble. So I told
you it's it's Dan McKenzie McKenzie Law. And you can
also do his website, which is uh it's uh. Well,
I'll give it to you after the break. Go with
a sure thing Denver's Best roofer Excel roofing dot com.

(01:10:29):
You don't pay a cent until you're content. Time for
an insurance checkup, free, no obligation comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three O three seven to seven to
one help. You'll think you're his only customer when you
choose Frank durand the real Estate Man dot com to

(01:10:50):
list your home with Remax Alliance three three nine two
zero sixteen twenty two.

Speaker 1 (01:11:00):
Ripped up News, need advice? Who you don't have?

Speaker 2 (01:11:08):
Come running just as fast as we can.

Speaker 1 (01:11:12):
Shooter's gonna help.

Speaker 4 (01:11:13):
Come Man Dix is the Troubleshooter Show. Now, Tom Martino.

Speaker 3 (01:11:21):
Hi, Tom Martino here, Welcome to the show. We are
here for the second half of the Troubleshooter Show, fighting
for you and doing what we can to make your
troubles go away.

Speaker 5 (01:11:32):
All you have to do is call us. This hour
brought to you by.

Speaker 3 (01:11:35):
My friend Frank durand the real estate Man dot com.
He will, with a phone call and a request, do
a free market analysis of your home. See a lot
of people are hesitant about listening to their home right now,
thinking it's a buyer's market. But Frank will do a
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supplying demand and give you a realistic idea of what

(01:11:58):
your house will sell for, what you will net, even
what you can buy free of charge.

Speaker 5 (01:12:02):
Frank Duran, the real Estateman dot.

Speaker 3 (01:12:04):
Com No obligation three h three nine two zero sixteen
twenty two. So we've had quite a discussion on a
lot of crap today. No on sewer smells different kinds
of slow, sluggish drains.

Speaker 5 (01:12:18):
And you know Plumbline Services as our.

Speaker 3 (01:12:20):
Guests today, and they have a special all the time
ninety three are free, which means a sluggish drain ninety three.
If they can't clear it, it's free for ninety three
bucks if they do clearance ninety three. But along with
either one of them, whether it's free or whether you
pay the ninety three, they can give you a diagnostic
of why it's sluggish or slow. And of course they

(01:12:41):
always give free second opinions on drains and they're happy
to do it for you. And that's Plumbline Services. And
now we have a comment from Oleg. Some woman called
and says she gets a smell on a sewer gas
odor from two fasts. It's and our experts have all
thought it must be the drains in not the water supply,

(01:13:05):
but the drains in those two bathrooms or two. One
might be a laundry, one might be a kitchen, doesn't matter.
In those two rooms, there must be a drain problem
at letting the gases come through and it's not the
water supply, or the water supply would have that smell
around the house. Olegg has a comment on that. A listener,

(01:13:27):
thank you, Olegg. What is your comment?

Speaker 14 (01:13:30):
Yeah, this is Olegg the four Nature Doctors. Are you
tom Oh?

Speaker 3 (01:13:35):
Thank you for calling. Only I'm doing fine.

Speaker 14 (01:13:39):
So I had this happened. When you look under the
sink and you see the drain pipes, there is a
little pipe goes up almost under the sink on the
other side, closer to the other side, to the back,
and there's a little filter on that little pipe.

Speaker 3 (01:14:01):
A filter.

Speaker 14 (01:14:03):
Yes, when the silter gets bad, it gets stuck. Uh,
it's something like I don't remember the name.

Speaker 3 (01:14:10):
It's like is wait wait, wait, oh Egg, are you
talking about the street. You're talking about a filter on
the drain.

Speaker 14 (01:14:17):
Yes, it's it's in the drain, connected to the drain.
It stands straight up and it's just removed.

Speaker 3 (01:14:26):
There's not even I've never heard of a drain of
draine filter, honest to god, all I have under my drains.

Speaker 5 (01:14:34):
Okay, now listening carefully.

Speaker 3 (01:14:35):
It comes down from the sink about three or four
inches and then the drain pipe goes to a p
trap which is like a you know that little loop
it makes, not a loop, but like an s turn
and then it goes straight out and down.

Speaker 5 (01:14:51):
But but you're saying after that loop or that s
there's a filter.

Speaker 14 (01:14:57):
There's somewhere in the back. If you look up to
the back of the sink, you will see it. Especially
when you have your sink and your this wash up together,
this filter installed in there. So when he used a
lot of hot water, you know, gas can come up

(01:15:18):
because of the pressure, but this filter keeps it down.

Speaker 5 (01:15:22):
So huh, he might be he might be talking about
a stud vent.

Speaker 3 (01:15:25):
What is that? Tell me what that is, Bob? What
is the did you call it a scooter vent?

Speaker 5 (01:15:32):
Stood studio? What is a stud vent? Well, I think
that's I think that's what he's looking at all. Not all,
not all drains have what you're talking about.

Speaker 14 (01:15:43):
So you know, well, when I had the smell, I
google it and this was exactly what they have.

Speaker 3 (01:15:49):
No, no, I get it, but that's on yours because
we not all drains have them. I can tell you
for sure they don't. I mean, now the stud I
know exactly factly what you're talking about now that I
see it, and I know that wait a minute, I
have seen that before. Where have I seen this vent before?
It's put on drains, Bob. Do you guys do.

Speaker 8 (01:16:11):
Those Yeah, they're they're also called airb Min's valves. They're
used to vent plumbing systems. So now he might have
something special that I'm unaware of.

Speaker 3 (01:16:23):
But my guess is that now you're not talking about
something in line with the drain. You're talking about something
that comes up from the drain.

Speaker 14 (01:16:31):
Right. It's it's like it's like a little pipe come
from the drain, right.

Speaker 5 (01:16:38):
Gotcha, Yes, that's what it is. Yeah.

Speaker 3 (01:16:41):
Well, the purpose of that stuard vent why would they
have access? Why would they have Is it for that
one sink? Maybe because of its distance from the vent?

Speaker 5 (01:16:49):
It's it's for venting for that sink. Yes, so it's
a it's.

Speaker 3 (01:16:53):
Aiding in the venting already in the home, because homes
have most of the time their vents go.

Speaker 9 (01:16:59):
To the roof, right through the roof.

Speaker 3 (01:17:01):
Yes, you'd be surprised how many people have plugged vents
and they don't know it. Plumbing vents are really important. Yeah,
I mean, thank you for calling, by the way, Okay, thanks,
go ahead, Bob.

Speaker 5 (01:17:18):
Well I'm sorry I thought, I thought you were hanging up.
Yeah I did.

Speaker 3 (01:17:23):
Yeah.

Speaker 5 (01:17:23):
So these vents go through the roof. They're there for venting.
So you know, think of a think of a straw.

Speaker 8 (01:17:27):
If you just stick a straw and a drink and
you put your finger over it and pull it out,
it won't drain right until you lift your finger up.
And that's what those vents are kind of designed in fact.
But you can get leaves in there. I mean, birds
will put stuff in there.

Speaker 3 (01:17:40):
Nothing, nothing demonstrates is better. I have a gasoline tank.
I use a gasoline bottle, not a bottle, but a tank,
you know, the five gallon tanks.

Speaker 5 (01:17:51):
And one time I didn't like the way it was pouring.

Speaker 3 (01:17:55):
It would don't don't bum because the water's going in,
water's coming out from the from a nozzle so or
from the opening.

Speaker 5 (01:18:03):
So I drilled a little hole in the top.

Speaker 3 (01:18:06):
Of the tank. And what I do is meter and
I use it to drain, and then I could put
my finger on it to slow down the flow or.

Speaker 5 (01:18:14):
To speed it up.

Speaker 3 (01:18:15):
And it's way at the tippity top of the tank
where you wouldn't fill to gas anyway, so it's not
leaking and you know, you learn a lot about venting.
Venting is very important and a lot of people spend
a lot of money looking for drain problems when really
they look at the vent So when you guys go
out and look at sluggage strains, is that one of
the things you check. Uh, It depends on the situation

(01:18:37):
on the ninety three or free if you can't get it,
if you can't get it unclogged. You give estimates, right,
and that's based on a number of different factors.

Speaker 5 (01:18:45):
Could be the venting, could be number of different factors.

Speaker 3 (01:18:48):
Yes, all right, three oh three seven one three talk
seven one three eight two five five. Boy, it's been
a busy morning, and I like to recap things that
we have learned today. And one is when you rent
a condo, more and more management companies and landlords disclaim

(01:19:09):
any damages to your personal property, even if caused by
the negligence of the owner or landlord.

Speaker 5 (01:19:18):
Let me explain this.

Speaker 3 (01:19:20):
What does that mean. That means if they forgot something
or did something stupid in the building or fixing of
stuff or lack of maintenance. You're literally saying to the
landlord or the management company, we're not going.

Speaker 5 (01:19:35):
To hold you responsible.

Speaker 3 (01:19:36):
If something happens and my personal property is destroyed. Now,
that does not mean wanton or intentional. Let me explain
what that means. If you know there is an existing
problem that could cause damage because it has before, you

(01:19:57):
can probably get around that and that disclaimer because they
knew about it, and they knew for the potential of damage, and.

Speaker 5 (01:20:07):
That could somehow get you over that.

Speaker 3 (01:20:10):
Another one is wanton or it purposeful if they did
something to person they didn't like you, or they want
you to move out, so they sabotaged something that obviously
is not covered by the disclaimer. I always give a
stupid example of how disclaimers don't work all the time.

Speaker 5 (01:20:31):
I would give the because this did happen. This is
a true story.

Speaker 3 (01:20:35):
His name was Ali. He owned a dude branch for
horseback riding, and he would rent to a lot in
upstate New York. You would rent to a lot of
people who came up from the city, and they were obnoxious.
Some of them even mistreated horses. I don't mean like cruelty,
but you know, like whipping them or hitting them, you know,

(01:20:56):
and just doing stupid things. So one time, I'll he
went up and said, you forgot to sign this disclaimer.
The guy signs the disclaimer that that that the place
would not be responsible for any damage is lost or again,
you know, blah blah blah. And then as soon as
the guy signed, Ali's punched him and for the horses.

(01:21:20):
And so Ali always had people sign this waiver and
the guy went after Alis saying it didn't cover you
you intentionally.

Speaker 5 (01:21:27):
Which was true.

Speaker 3 (01:21:29):
So but the point is this is those disclaimers do
go a long way, but not for wanton, intentional destruction
of personal property. So here's what I want to The
point I'm trying to make is that if you're renting,
get renters insurance. For sure, get APPS.

Speaker 5 (01:21:45):
It's the absolute cheapest best insurance.

Speaker 3 (01:21:47):
You're going to get. Okay, And then, of course, if
you're going to invoke the Warranty of Habitability Act, which
really says that this there must be certain habitability standards
and if you don't have them, you're allowed to make
the landlord fix them, or move out without any penalties,
or use your rent to fix them, but you have

(01:22:09):
to do it the proper way. I put together a
step by step guide. It does not substitute for legal advice.
It's in addition to your legal advice. It's a step
by step guide so you can find that. If you
want it, you email us help at troubleshooter dot com
and I'll send out the PDF document three oh three

(01:22:31):
seven one three talk seven one three A two five five.

Speaker 5 (01:22:35):
And speaking of plumbing today, nothing comes.

Speaker 3 (01:22:38):
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(01:23:22):
You don't pay a cent until you're content. Wait time
for an insurance checkup, free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three all three seven seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate man dot com to

(01:23:42):
list your home with Remax Alliance three all three nine
two zero sixteen twenty two. Okay, Tom Marshino, you are
a troubleshooter three all three seven one three talk seven
one three eight two five five.

Speaker 5 (01:24:00):
Welcome to the.

Speaker 3 (01:24:01):
Only show of us kind anywhere. Bob Logan is with
us from Polem Line Services. Bob, we do have a
number of inquiries on drains. You know, drains, Why are
they such a problem? I think that a lot of
influx of homes were built in the eighties. For that
we had a big influx of people in the late
seventies early eighties, and I think those drains are just coming.

(01:24:23):
You know, if they weren't done right, you're gonna notice.
And one of the biggest problems we find are bellies.

Speaker 8 (01:24:30):
Explain with this, Yeah, so a belly is almost exactly
how it's how it sounds, and so it's a dip
not a bulge.

Speaker 5 (01:24:39):
Exactly.

Speaker 8 (01:24:39):
If you if you pictured a horizontal line, a perfect
horizontal line, and that's your that's your drain, and you
had to dip down like a half moon or crescent moon, exactly,
water's gonna collect their debris is gonna and then.

Speaker 3 (01:24:54):
You know, it collects for a while before it eventually
causes a problem.

Speaker 8 (01:24:59):
It depends on Yeah, it depends on the line. Typically
in a main line that's four inches typically four.

Speaker 3 (01:25:05):
Inches and can you do a pinpoint? Can you do
a repair in the section needed? Or when do you
recommend they don't do that? You can?

Speaker 8 (01:25:14):
So it depends on when the home is built, how
many issues are having when they're having the issues, so
we if we identify one specific problem, we'll give you
an option to fix that one specific area. Now, you
were talking about the age of the homes. In the
homes before the eighties, they use what's mostly in Colorado,
which used clay tile, which is if you hear about

(01:25:34):
those old yeah, terrapologis actually.

Speaker 3 (01:25:37):
Use clay pipe.

Speaker 5 (01:25:39):
That clay pipe correct, and so that terra cotta color.

Speaker 8 (01:25:42):
That's exactly right. And so it comes in sections and
they're they're prone to crack and you get root and filtration.

Speaker 5 (01:25:50):
Infiltration.

Speaker 3 (01:25:51):
Now, if somebody has an existing one like that, can
you do a liner? You can?

Speaker 5 (01:25:56):
You can do a liner. Explain what that is first.

Speaker 8 (01:25:59):
So a liner is so you're you're you're basically blowing, uh,
you know, plastic picture those balloons that they use to
create circus animals and stuff like that. You're you're basically
blowing a long, narrow balloon through the pipe and it's
then it's got an adhesive on the outside of it,
and then you inflate it.

Speaker 3 (01:26:19):
And the goes up against the old pipe, correct seals
every crack and crevice and then hardens. That's exactly right,
and so wonderful technology is wonderful technology.

Speaker 8 (01:26:32):
We're not I'm not hesitant, but but I think it
has its use. I would rather do a pipe burst
if that's possible.

Speaker 5 (01:26:39):
Explain when you would not use the liner. Well, again,
if you have there's a belly, it's not going to
correct the belt, it's not going to correct the belly.

Speaker 8 (01:26:48):
If you have some inconsistencies throughout the throughout the pipes,
if there's offsets.

Speaker 5 (01:26:52):
So so sometimes I can turn, uh, well a slight
turn is okay.

Speaker 8 (01:26:59):
But but again, if pipes, because they came in sections,
if they start to become slightly separating.

Speaker 3 (01:27:05):
Then the liner will get kinked.

Speaker 9 (01:27:08):
Correct correct, So it's got.

Speaker 3 (01:27:10):
To be a pretty good bad pipe. I mean, you
know what exactly it has to have like a multiple shape.

Speaker 5 (01:27:17):
Or or if the pipe.

Speaker 8 (01:27:19):
So like the old lead pipes for example, kitchen lines,
galvanized pipes, things like that, they'll you're you're basically shrinking
over time because the corrosion that builds up inside them.
So the pipe, once you line it, it's going to
make that even smaller.

Speaker 5 (01:27:34):
Right, I got you. But liners do have a splay.

Speaker 8 (01:27:36):
Their liners definitely have their place, and we will do those.
Typically we're doing an excavation or a pipe burst. Now
those are the two best. We know what an excavation
is when you just replace the damn line.

Speaker 5 (01:27:49):
You're just digging out the entire line or the spot
that you're repairing every place, but you dig it up,
you fix it, you put it back.

Speaker 3 (01:27:56):
And the new materials being used for drains plastic, PVC,
YEP sdr and that's a lifetime.

Speaker 8 (01:28:03):
It's yeah, I mean the last seven hundred years. So
the material in itself, you're never gonna have a problem
with the material.

Speaker 5 (01:28:09):
If you have a problem after this, look we do repair.
It's a workmanship issue, it's not a material issue. So
now let's talk about pipe bursting.

Speaker 3 (01:28:17):
I want to do that commit bad, you know, I
think the technology is wonderful but people, the reason we're
doing this. There are so many ripoffs in the drain industry.
I promise you. In fact, you don't even know if
the video you got was truly from your drain. And
there are only a few companies that I truly recommend

(01:28:39):
on my referral list for this. I'm serious. Now, even
some of them are great plumbers. You know, they use
subcontractors for certain sections of this. Okay, that doesn't mean
they're automatically bad. But you know some companies they have
their own equipment and do all of their own work directly.
So it's something to ask about. So we'll talk about

(01:28:59):
what's called pipe drain issues. I'm just gonna tell you something.
If you've recently moved into a home, and I would
say bob drain issues. If it was a betting problem
with the pipe and bellies, the developer humps in the line,
developer breaks in the line, they're gonna start showing up
what ten years.

Speaker 5 (01:29:21):
It all depends because that we have a lot of
bend night around this area.

Speaker 3 (01:29:24):
But yes, we'll say if you're in a home ten
years or older, you know you may start having some problems.

Speaker 5 (01:29:29):
Your first sign is gonna be sluggish strains.

Speaker 3 (01:29:32):
And remember when you have to snake out a drain
every year, or every two or every three years, even
that's an indication it's only gonna work get worse.

Speaker 5 (01:29:40):
It never ever gets better.

Speaker 3 (01:29:42):
And I know you think, well, let me just put
it off, but there are financing options available too.

Speaker 5 (01:29:47):
Drains are something you should not put off.

Speaker 3 (01:29:50):
Anyway. We have more coming up on the Troubleshooter Show
three oh three seven to one, three eight two five.
By the way, One Clear Choice Garage Doors for all
your garage door needs, including openers, spring things, components of
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(01:30:30):
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three all three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the

(01:30:52):
real estate man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two.
Hi Tom Martino here and so glad to have you.
Bob Logan from plumb Line Services is with us, and
we've been talking about different methods for changing your drain

(01:31:16):
lines because it's look at a lot of homes are
coming up on ten twenty years, fifteen years if they
weren't done right.

Speaker 5 (01:31:22):
To begin with. If you have clay pipe, if you
have old what other kind of pipe?

Speaker 16 (01:31:27):
Lad?

Speaker 8 (01:31:27):
I mean in the last I mean really since the eighties,
everything's plastic, Tom. So if you're not experiencing issues, chances
are pretty good you won't be. I'm not saying you won't.
But it's the homes that were built before then they
have the old clay pipes. Or there's another one called Orangeburg.
There's a few different ones, but those are the ones

(01:31:49):
that are typically giving you a problem.

Speaker 3 (01:31:51):
So pipe bursting. We're going to talk about a technology
called pipe bursting. Now you have an existing sewer line,
how bad it is, it goes from the house to
the street. To dig all that up and to replace
it is a job and it's gonna cost you. What

(01:32:12):
if you could replace it without digging that much. So
let's describe pipe bursting and how that works. Bob Logan
is with us from Plumbline Services.

Speaker 5 (01:32:21):
Explain that to.

Speaker 8 (01:32:22):
Us, sir, Yeah, So pipe bursting in a typical scenario,
let's say you're you're replacing your entire line. We would
dig a hole by the house, and then we would
dig another one out in the.

Speaker 3 (01:32:33):
Street, and the one by the house would connect to
the house.

Speaker 5 (01:32:37):
Uh yeah, correct.

Speaker 8 (01:32:38):
And then and then what we're gonna do is we're
gonna run a cable down through the line and then
connect what's called a bursting head.

Speaker 5 (01:32:45):
It's usually six inches to a big bullet. It looks
like a big bullet. And then we're gonna pull that
through or push it.

Speaker 8 (01:32:51):
We pull it, so we're going to attach a plastic
line to the to the end of that bullet and
then pull it through your old line.

Speaker 3 (01:32:59):
So it's pulling, it's breaking the old sewer, correct, and
it is pulling the new one in its place.

Speaker 5 (01:33:08):
That's correct.

Speaker 3 (01:33:09):
And when you're done, the old one is smithereens and
the new one is in place.

Speaker 5 (01:33:14):
That's exactly right.

Speaker 3 (01:33:15):
And and when is there an old line? You can't
pipe burst like a lead? Can you pipe burst lead?

Speaker 5 (01:33:22):
You can?

Speaker 8 (01:33:23):
But I mean typically typically you wouldn't find lead here
in Colorado. Sorry, I meant to say galvanized. Yes, galvanized.
There's concrete.

Speaker 3 (01:33:33):
Can you go through a galvanized pipe and burst it?
So well?

Speaker 8 (01:33:37):
I'm I don't know if we if we've really extremely
made concrete, clay, orangeberg, yes.

Speaker 3 (01:33:46):
You can blast right through them, correct, And then a
new one is in its place.

Speaker 5 (01:33:50):
New one.

Speaker 8 (01:33:51):
It's plastic, it's it's called SDR. It's not gonna, like
I said, it's gonna last seven hundred years. You're never
gonna have problems again. But again, if you have a
if you have a a severe belly in the line,
you can't pipe burst if oh really, because you'll follow
the same lines, it'll follow the same line light. I
wonder this, Could you pipe burst and then where there's

(01:34:12):
a belly go and just fix that area of the pipeurst?

Speaker 21 (01:34:15):
Yeah?

Speaker 8 (01:34:16):
Or or we could yeah, because we could dig a
hole right there, so you might have an additional hole.
But again, when you do a full excavation, you're tearing
up your entire yard in the stream with a piper.

Speaker 3 (01:34:27):
Percentage of your drains right now can use newer technology
for lesser cost. What percentage of them as opposed to
what percentage needs full excavation? Oh, I would say seventy
percent are using new technologies. Really, so seventy percent of

(01:34:47):
the time. If you're one of them, you can use
newer technology to reduce your cost. Now that doesn't mean
it's cheap. It's never cheap, but it's certainly better than
excavating the entire yard.

Speaker 5 (01:34:58):
It's it's typically a little less expense.

Speaker 8 (01:35:00):
And then you again, you don't you're not tearing up
all your landscaping, so you don't have all the landscaping
costs that go along with it either.

Speaker 5 (01:35:06):
Somebody just texted and they want to know are their
warranties on drains?

Speaker 3 (01:35:09):
Uh.

Speaker 8 (01:35:10):
We we do have warranties on our drains, but in
a situation like this, on our on our repairs, when
we do a repair, we have a lifetime warranty. Tom lifetime.
So if you ever have any problem whatsoever with that drain.
After we've done a repair, you'll never pay another penny. Wow,
that's pretty cool, because again, at that point, it's not

(01:35:32):
it's not the material, it's workmanship, and we're not we're
human beings. We do two thousand of these jobs a year,
and we do make a mistake once in a while,
but we're going to stand behind it.

Speaker 9 (01:35:43):
Okay.

Speaker 3 (01:35:43):
So today, in addition to plumbing, we also had another
I like to review a halftime.

Speaker 5 (01:35:50):
What we talked about and what we've learned.

Speaker 3 (01:35:53):
We've learned that when you are fired from a job
resulting from a disability, unless they have no other reasonable accommodation,
that you can't be fired, or if you are, you're
eligible for unemployment. What I did not know when we
found out today is it covers sleep apnea. If sleep
apnea causes you to be tired, run down, and you

(01:36:18):
start falling asleep on the job. If it's not a
job where you're endangering lives or anything like that. If
it is, by the way, they should try to make
reasonable accommodations and put you in another position. If you
are in a position where lives are not endangered, they
should make reasonable accommodations for that. Yes, sleep apnea and

(01:36:39):
napping on the job nodding off is protected under the ADA,
which I find amazing. What were you going to say, Deputy.

Speaker 15 (01:36:49):
D You know, Tom, you brought us back to the
caller from first thing this morning who was fired because
of you job performance due to a severe sleep apnea.

Speaker 9 (01:36:57):
But there's something you don't know about that particular gentleman.
And I mean this very well. You know, he called
us a couple of weeks ago on your day off.

Speaker 15 (01:37:06):
Mark took the call, and I mean this very respectfully,
with hopes that he's going to get some serious help.
The gentleman in question told us voluntarily that he weighs
over five hundred pounds. What yeah, And I bring that
up because getting fired from the AutoZone job is literally
the least of his problems.

Speaker 9 (01:37:24):
And Mark and he had the conversation about this on
the air.

Speaker 3 (01:37:27):
Now, if anyone needs ozembic or one of those drugs.

Speaker 9 (01:37:31):
He goes the shots, you know market, you know, the
shots or whatever.

Speaker 15 (01:37:35):
But believe me, I think that it seems to me
like this gentleman is spending his time and effort really
on the wrong problem, because if he doesn't address the
five hundred pouse plus weight. He's he's going to die
very soon or sooner than he should, sooner than he should.
But you know, think about it, you really don't see old,
really fat people not that right. For God's sakes, more though,

(01:37:58):
did he really say more than over five hundred pounds?
And man, I God, I just hope he gets help
for that. It's it's a it's a desperately emergence. It's
a desperate emergency situation for him, not the loss.

Speaker 3 (01:38:10):
Of the job. All right, now, Bob Logan, we got
a question about water pressure. They hate their water pressure.
They want higher water pressure. Now, if you're on city water,
is water pressure predesignated?

Speaker 5 (01:38:23):
You are not allowed to change your water pressure or
are you?

Speaker 3 (01:38:26):
What's the rule on that?

Speaker 8 (01:38:28):
So the city or the municipality regulates the water pressure.
So there's only so much you can do.

Speaker 5 (01:38:36):
But you may not be getting the right water pressure
to your home right you might not be getting the
right water pressure.

Speaker 13 (01:38:42):
Now.

Speaker 5 (01:38:43):
Most new homes have what's called.

Speaker 8 (01:38:44):
A pressure regulating valve, and the reason being is a
high high water pressure anything over seventy five psi can
cause damage to your plumbing system, your your appliances.

Speaker 5 (01:38:56):
Things like that and so.

Speaker 8 (01:38:58):
So they got you got a pressure reg laighting valve.
You might that pressure regulating valve might be turned down
to fifty or sixty, so you could turn it up
to the maximum possible, right, and that could fix the problem.
If that doesn't fix the problem, then it's the incoming
water from the city or municipality.

Speaker 5 (01:39:19):
That's it is what it is.

Speaker 3 (01:39:22):
And is there something you can do or another No,
here's what I mean. If the water pressure is too high,
does it cause harm? It can, yes, And that's why.

Speaker 8 (01:39:34):
In fact, if you look in like for your dishwasher
washing machine, and the warranties, they say if you if
your water pressure exceeds seventy five psi, they may not
cover it under warranty. So yeah, high water pressure the
way I describe it, it's like high high blood pressure.
I mean it's it may not cause problems today, but

(01:39:55):
over time, and it's gonna wear stuff over time. It's
gonna wear stuff down. And water pressure does the same thing.
Your plumbing system. You'll get leaks in the toilets, you'll
get leaks in your showers, your faucets. It causes all
sorts of chaos down over time, all.

Speaker 14 (01:40:11):
Right, uh.

Speaker 3 (01:40:12):
Frank Daran the real estate Man. Remember free market evaluations
of your home. You can find out what it will
sell for, what you will clear, and what you can buy.
That's all free of charge. Three oh three nine two
zero sixteen twenty two. Frank Daran, the real Estateman dot com.

(01:40:33):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
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(01:40:54):
customer when you choose Frank Durand the real estate Man
dot com to list your home with remax as three
oh three nine two zero sixteen twenty two. Hey, I'm
Tom Martino. You're troubleshooter three three seven one three eight
two five five And Dennis has a question on water
pressure as well. Dennis, go ahead, what's going on with you? Dennis?

Speaker 25 (01:41:20):
Hi, Tom, say, we recently started having a water hammering problem.
We have a pressure relief valve. I guess my question
is how long did those valves usually.

Speaker 21 (01:41:33):
Hold up for?

Speaker 25 (01:41:34):
Because we had the City of Thornton water come out.
They did a pressure test at the meter it was
ninety pounds and then at the house it was eighty
five pounds, which I thought was pretty high, especially since
sprinkler lines only good for one hundred psi. And they
said a lot of times they have houses that have
one hundred and fifteen and twenty psi to their house.

Speaker 3 (01:42:00):
Okay, hold on, I want to ask you something first.
What the hammering part does that have to do with
pressure or it absolutely most likely is yes.

Speaker 8 (01:42:08):
So chances are the pressure regulating valve failed and because
he's got high water pressure coming into the house is
hammering when it's getting turned on. Okay, so did you
have it turned down Dennis or are you asking about
that now?

Speaker 25 (01:42:24):
Well, we've never adjusted and it just started about a
month ago.

Speaker 3 (01:42:28):
And then a house and those valus, those valves can
go bad, right, They can't go bad at any time
it's there, which would allow more pressure. Not it wouldn't
do It doesn't when it goes bad, it opens, doesn't close.

Speaker 5 (01:42:40):
Correct.

Speaker 8 (01:42:43):
And so my recommendation is if the city's tested your
water at eighty five or ninety. Again, the maximum of
pressure regulating valve will allow you to go inside the
house is seventy five, So that that.

Speaker 3 (01:42:57):
Tells me that it's out even And by the way, Dennis,
it doesn't cost much. You have that regulator valve tested
and replaced.

Speaker 21 (01:43:05):
Yeah, yeah, So how can you adjust it?

Speaker 3 (01:43:08):
Though?

Speaker 25 (01:43:08):
You just turn the turn?

Speaker 5 (01:43:10):
Well, you can try to do yourself, but it's really you.

Speaker 3 (01:43:13):
You won't know how to do it. But it really
is just a turning up or down. But most likely
if it just drifted to pat hammering and higher, it's
going bad. It's not holding the pressure. That's what it's
telling you. Because water pressure valve when it fails, fails open,
meaning it'll let a high and you don't.

Speaker 5 (01:43:33):
I mean if it totally failed, some serious dam in
your hat. Yeah, if it failed, you won't be able
to adjust it.

Speaker 3 (01:43:41):
You won't be able to adjust it, and you could
look at some serious damages to everything where water goes.
So if I were you, I don't know, plumbline if
for a call like that, it can't be that much
just to check the water valve.

Speaker 4 (01:43:55):
No.

Speaker 8 (01:43:55):
In fact, if you want to give Kachina your information
off line, I'll send a plumber out, which we normally
charge forty nine dollars as our trip charge to come
out and diagnose a problem, but I'll waive that charge
for you.

Speaker 5 (01:44:09):
Will come out, we'll see if it is indeed the.

Speaker 9 (01:44:11):
Pressure you leg.

Speaker 3 (01:44:12):
You'll have a plumber from plumb Line Services come out
and check it free.

Speaker 5 (01:44:16):
And that's really what you need. Somebody you can trust.

Speaker 3 (01:44:18):
Kachina get his information, Bobble contact him.

Speaker 5 (01:44:22):
And by the way, for those listening, they're at three
oh three five.

Speaker 3 (01:44:25):
Eight six ten eighty six plumb Line Services dot com
three O three three eighty six ten eighty six. I
got a text here on Tom. I didn't fully understand
you were trying to tell me how to get a
good used car value and not to go after the
best new cars out there when they're slightly used, and

(01:44:46):
I want you to go over that again. I will
do that and more coming up on the Troubleshooter Show.
And remember you can always call it three oh three
Martino twenty four seven three O three six two seven
eight four sixty six go with a sure thing. Denver's
best roote for excel roofing dot com. You don't pay
a cent until you're content, Please time for an insurance

(01:45:08):
check up free, no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out now three oh three, seven to seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 1 (01:45:33):
Ripped News.

Speaker 5 (01:45:36):
Need that so you don't have.

Speaker 2 (01:45:40):
Come runing sustass as we can show Shooter's gonna help.

Speaker 4 (01:45:45):
Come six is the Troubleshooter Show No Tom Martino.

Speaker 3 (01:45:53):
Hey, I'm Tom Martino and you are on the Troubleshooter Show,
the longest running radio show with the same hosts.

Speaker 5 (01:45:58):
Currently on the air.

Speaker 3 (01:45:59):
And we love doing what we do. We love solving problems,
answering questions, taking complaints and making your life just a
little easier.

Speaker 5 (01:46:10):
Now, we had Deputy d.

Speaker 3 (01:46:14):
Working on something here. I want to bring up our
wide shot of your streaming on YouTube. Look for Troubleshooter
Network on YouTube or Tom Martine. And the problem was, basically,
if we had to sum it up first, sum up
what the problem was deputy d The guy had an
extended warranty on his used vehicle. I believe that was

(01:46:38):
a twenty twenty one Nissan Rogue. Yeah, it was a
twenty one Rogue, and so it doesn't thirty eight thousand miles. Yeah,
it doesn't sound terribly used or anything.

Speaker 15 (01:46:47):
But it is, after all, a Nissan, so not known
as a long lasting, durable vehicle.

Speaker 9 (01:46:52):
Oh wait, wait, what a Nissan rogue.

Speaker 3 (01:46:54):
Nissan is not known as a long term view No.

Speaker 15 (01:46:57):
I you know those of us who grew up with
Nissans and then nine these and early two thousands, we
remember the old Nissan that was Toyota breed.

Speaker 3 (01:47:04):
The Korean ones, and then the Toyota and the Acaras
are in a different league.

Speaker 15 (01:47:09):
Oh yeah, Nissan has really gone downhill over since they
got bought by Renault.

Speaker 9 (01:47:14):
Okay, and they just got driven into the ground.

Speaker 3 (01:47:18):
Okay, I didn't know that.

Speaker 15 (01:47:19):
Oh yeah, it's junk in my personal opinion. But even
worse for coral Lewis he bought a policy. You know,
he bought that extended warranty for endurance warranty. It's called
endurance warranty service. And when endurance claims, adjuster came to
three sixty Performance and I spoke with three sixty Performance

(01:47:39):
owner William. Sounds like a very knowledgeable, stand up guy.
He's been in business for decades, very familiar with this case.
So person with Endurance, Yeah, the adjuster for Endurance. So
the endurance's adjuster came over to take a look. Sure enough,
the engine is just completely destroyed. Three cylinders, have one
or zero psi pressure.

Speaker 9 (01:47:59):
It's done. The engine overheated and completely failed as a results.

Speaker 3 (01:48:03):
You think he did that?

Speaker 9 (01:48:05):
Who do you mean our caller?

Speaker 3 (01:48:07):
No, I mean by not okay, never mind, I know.

Speaker 15 (01:48:11):
So endurance adjuster noticed that the wheels, the tires.

Speaker 3 (01:48:16):
Now you're talking to who right now? Went giving you
this information.

Speaker 15 (01:48:20):
Both our caller, Lewis and William, the owner of three
sixty Performance with a car currently Yeah, not the dealer,
this is the repair shop car currently resides. And the
insurance aggest or, the warranty adjuster said, hey, the tire
specification is not what the owner's manual for this car recommends.

(01:48:43):
It is half an inch half an inch narrower. Now
this is important, Tom. It is not half an inch
bigger or smaller in circumference. It is half an inch
narrower than what the owner's manual recommends.

Speaker 19 (01:48:57):
That has no bearing at all that on the Yeah,
you're one of four people today to have said that
to me, right, yeah, I'd be the fifth one actually,
so in any case, so they denied the warranty claim
based on their observation that the tires are half an
inch narrower than they should be.

Speaker 9 (01:49:17):
So I spoke with two people.

Speaker 15 (01:49:20):
I spoke with three sixty Performance and I also spoke
with Shardan Auto Tech, and I asked them both. First
of all, I wanted them to confirm my feeling that
the narrowness of the tire has absolutely no influence on
the engine failure, and they all agreed that there's just
physically impossible for that to result in engine failure. However,
both of them, you know, asked them both if they've

(01:49:43):
ever had any success challenging a denial based on tire size,
and they said absolutely not. They said that they have
never successfully challenged and reversed.

Speaker 9 (01:49:55):
Neither shared an Auto Tech, which.

Speaker 15 (01:49:57):
As you know, has hundreds, if not thousands of aims
under their belt at this point, nor does the owner
of three sixty Performance.

Speaker 3 (01:50:05):
But I wonder if lewis literally tries to take Endurance
to small claims courts.

Speaker 15 (01:50:12):
So Lewis and I discussed that in those terms, Lewis
is going to send me a copy of his policy
or the warrantcy the warranty document. Now, Tom, in my experience,
and I've read dozens of these now since I've been
helping you with a show all of them.

Speaker 9 (01:50:28):
All of them make you give.

Speaker 5 (01:50:30):
Up your right to all However arbitration.

Speaker 15 (01:50:34):
Yeah, however, I saw one not long ago that excludes
small claims actions from the arbitration provision.

Speaker 3 (01:50:46):
So well, they lose small claims.

Speaker 9 (01:50:48):
One policy I read allows small claims.

Speaker 15 (01:50:52):
Okay, So what Lewis and I are hoping is once
he gets his policy digitized and sent over to me,
that we're going to find We hope this policy from
Endurance Warranty Service has the same same exclusion. And then Lewis,
who sounds really with it, who sounds like he really

(01:51:13):
knows his case. He's eloquent, he's very informed and very knowledgeable.
I have a feeling you have absolutely no trouble in
small claims court. I also looked at the repair estimate
from three point sixty it's about Here's the surprising part
about the repair estimate, which was really nice to see
a brand new engine from Nissan, not a rebuilt, A

(01:51:34):
brand new engine installed will run about eight thousand bucks,
which is the cheapest brand new engine I've ever seen quotes.

Speaker 5 (01:51:41):
Ever in my life.

Speaker 15 (01:51:42):
Ever, so that's pretty close to what the small claims
limit will be. So anyway, that's our next step.

Speaker 3 (01:51:53):
This guy, if he has a twenty twenty one Nissan
Rogue and he puts a new or rebuilt or used
engine in it, it might be worth keeping and he
may not be too buried in it. I'm not sure,
but I didn't realize you didn't like Nissans. I know
you like Japanese manufacturers absolutely, but Nissan not among them.

Speaker 9 (01:52:13):
Not anymore.

Speaker 5 (01:52:14):
Man.

Speaker 15 (01:52:14):
And you know my first four, my first three cars
were all Nissans, and they all went a quarter of
a million miles each before I replaced them.

Speaker 9 (01:52:23):
I can't say that about new Nissans anymore.

Speaker 3 (01:52:25):
Breaks my heart. Okay, So in any case, if you
have a warranty, it really really behooves you to know
all of the intricacies go straight to the exclusions. That
is really what's going to count, straight to the exclusions,

(01:52:48):
because really and truly, that's what it all comes down to,
not what it covers, what it does not cover. And
so many times we find people buying a warranty that
from the very get go, the warranty does not even
cover the car, doesn't even cover the car because they

(01:53:10):
bought it with the defect or the exclusion present on
their car. So and then also you need to look
at extended warranties. And I know people don't believe this
all the time. When I say it on when I
bring it up on social media, a lot of people
object to it and say, oh, it's not true.

Speaker 5 (01:53:29):
Here's the deal.

Speaker 3 (01:53:32):
When it comes to exclusions, one of them is for
mileage because many of these warranties go back to the
in service date. Now listen to what I mean by that.
You can literally, and I mean it has happened. Buy
a car that is three years old and you think

(01:53:56):
you're buying a five year extended warranty, You're only buying
two years. Why because the five year warranty goes back
the in service date of that vehicle and then goes
five years forward, which would only give you two years left.

(01:54:16):
Now why would they do that? The reasoning is they
are warrantying it against any kind.

Speaker 5 (01:54:23):
Of manufacturer's defects or.

Speaker 3 (01:54:25):
Problems, so they have to go back to the in
service date retroactively, and that's what you're paying for. So
you end up paying for three years when you didn't
even own the car to get the two extra years.
Be very mindful of in service dates, of warranties in

(01:54:46):
service dates. I can't stress that enough. All right, By
the way, Genesis Total Exteriors, I want you to know
they do mold detection and remediation in addition to all
their other services. Genesis Tootal Exteriors dot com go with

(01:55:09):
a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three O three seven seven one help.
You'll think you're his only customer when you choose Frank

(01:55:32):
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine to zero
sixteen twenty two. So called free for wasn't really Yeah,
hi Tom Martino, let's talk to Don, who has a question. Don,
Welcome to the show. What's going on?

Speaker 10 (01:55:50):
Don?

Speaker 14 (01:55:53):
Hey?

Speaker 3 (01:55:54):
Don? M did I did? Did they fall down and
hurt himself? I mean I heard some kind of commotion.
Must have. Don's not there? Yeah, Don, what's happening? What's
going on?

Speaker 5 (01:56:10):
Sir?

Speaker 3 (01:56:11):
Hey?

Speaker 15 (01:56:11):
I am.

Speaker 18 (01:56:12):
I am in the market for a RV currently and
I see lots of them with no title, and I
understand I'm going to have to bond so true?

Speaker 5 (01:56:22):
What all that means, Well, it's very easy.

Speaker 3 (01:56:28):
You need to get a bonded title, and what that
means is a new title issued subject to conditions. You
pay for a bond that will pay for claims. If
someone comes out and says I own that, How did
you get it? And that's it's when someone when you

(01:56:51):
get a vehicle and you can't find the standard title
at all.

Speaker 5 (01:56:56):
So this bonded title basically is a sure already bond.

Speaker 3 (01:57:01):
And often you have to put up twice the vehicle's
value in this bond and you have to pay for
it money that you never get back. So it protects
any people who have a rightful claim to that vehicle.

Speaker 18 (01:57:20):
And Tom, when you say never get back how how
like never ever until you sell the vehicle.

Speaker 3 (01:57:24):
Or no, you don't get it back when you sell
the vehicle either. No, once you buy that bond, it's yours,
it's done, it's and and you never get it back.
So big deal. I mean, it's just to add to
the cost of the vehicle. And that doesn't mean you
put up the value twice the vehicle. You take the
value usually how much you're paying for the RV.

Speaker 18 (01:57:50):
Let's see, let's say two three thousand, three thousand for
a good number.

Speaker 3 (01:57:55):
Oh, that's a cheap piece of I don't mean that.
What I mean is for bonded titles for a math. Yeah,
three thousand bucks is like, I don't even know how
you find How do you find an RV? How old
is it?

Speaker 18 (01:58:09):
It's the one I'm looking at as a two thousand
and five, and it's not in terrible shape. It was
an abandon on somebody's product.

Speaker 5 (01:58:15):
Okay, maybe you want it so perfect.

Speaker 3 (01:58:18):
Now, what you do is you apply for a bond
through the DMV, a bonded title, and you would have
to go for twice the value, maybe six even maybe
ten thousand dollars, and you have to buy a bond,
So that bond might cost you, you know, two or

(01:58:41):
three hundred dollars or four hundred, and you buy that bond.

Speaker 5 (01:58:45):
Sometimes they make you buy it yearly.

Speaker 3 (01:58:48):
Sometimes you can buy it for three years at a time.
It depends on So then the bonded title means that
the ownership was not legally clearly established, but that you're
covered if someone has a claim. It's way more complicated
than trying to do it on the phone right now.

(01:59:09):
You really have to look it up yourself. But you
ask what it does, and that's what it does. It
protects the interest of future owners or not future owners,
a future of people who come forward in the future
that either owned it or had a claim against it.

Speaker 18 (01:59:29):
Tom, I guess what I was asking is you know
how much trouble am I asking for here?

Speaker 3 (01:59:32):
If I get a lot a lot, you're asking for
a lot. In other words, what I'm saying to you
is you can do bonded titles all day long. You're
going to have a problem selling it. You're going to
have a problem ensuring it. You're going to have a
problem at every single turn. So do I like bonded titles?
Absolutely not. It really says you don't really own it.

(01:59:53):
It's subject to these terms and conditions. I mean, I
wouldn't own it, and that you know, you could end
up losing well if the bond. If the bond turns
out to be not enough and somebody makes a lawsuit
and they're really pissed. But I don't know, with something
twenty years old, it might never give you trouble. But
if you're asking me, would I do it? The answer
is no.

Speaker 5 (02:00:14):
I mean, honest to God, it can't be that what.

Speaker 3 (02:00:17):
It can't be that important that you can't find one
with a title? Sure, okay, I mean, how badly is it?
How bad do you want this thing?

Speaker 18 (02:00:31):
Well, I mean for what I'm looking at versus some
of the other ones that I'm seeing. We're talking about
half the value here, you know, if I don't have
to do anything crazy with the bond. Well okay, I'm
saying I'm like half the cost.

Speaker 5 (02:00:45):
Well, how much how much is the purchase price?

Speaker 3 (02:00:47):
You said? Three?

Speaker 5 (02:00:50):
Yeah, and so you'd have to pay six to get
a title.

Speaker 3 (02:00:54):
You know, it's very likely that this was stolen some
time ago, but the chances, the older it is, the
chances of somebody coming forward are very very slim Tom.

Speaker 15 (02:01:07):
Does a bonded title title ever turn into a regular
title with a passage of time?

Speaker 9 (02:01:12):
No, No, that's disappointing.

Speaker 5 (02:01:14):
You're never gonna have a right.

Speaker 9 (02:01:16):
This will be an albatross for the rest of the.

Speaker 3 (02:01:19):
To me, it's not worth it. I mean, I like
to do things clean, and it's just not worth it,
you know. All this just like even salvage titles. I
don't like them. You know, when you get retitled, it's just,
you know, unless there is something really really compelling that
absolutely positively cannot be replaced. And you know, I don't know.

(02:01:42):
Having a bonded title or having no title means a
lot of things. And by the way, when someone said
check it for meth, they might be half kidding, but
it could be.

Speaker 9 (02:01:52):
I wasn't kidding.

Speaker 15 (02:01:53):
I said, have it checked for meth professionally, because that's
where people go to cook math.

Speaker 3 (02:01:57):
I know it, and you've been watching too much Break Bad,
but you're right, that has been a popular.

Speaker 5 (02:02:04):
Go ahead.

Speaker 18 (02:02:06):
Can I ask you one more question? Where would you
guys go for valuation on an r V? Where would
you go for that? The only thing I've seen so
far is JD Power. Is there anything else?

Speaker 10 (02:02:16):
Like a blue book.

Speaker 3 (02:02:17):
You mean like a blue book. There's all kinds. There's
there are all kinds of value makers. JD Power is
one of them. But I believe that even the NA
d A has a book out for r vs. Let's see,
let's see, let's see.

Speaker 5 (02:02:32):
Let me think when I did mine, there was actually.

Speaker 3 (02:02:37):
One for r v's and I don't know what the
name of it was. Let's see, is there an established guide?
I'm just going to ask my AI here, Letten, let
me ask you something though, What.

Speaker 5 (02:02:53):
Are you looking for?

Speaker 3 (02:02:54):
Let me just ask you that in general, because you
also need to be a do a pre buy inspection,
and you want to go to like a really good
RV place for that century RV is an ice place, Okay.

Speaker 18 (02:03:08):
Yeah, I'm looking for about a twenty five foot fifth
wheel so and something that'll sleep.

Speaker 3 (02:03:13):
About sis and you want to Okay, here is JD
Power and NADA both have guides, and those are the ones.

Speaker 5 (02:03:24):
That most people go by. If you're looking for.

Speaker 3 (02:03:29):
A comparison without getting an official appraisal, then you can
go to RV Trader or any of those you know
anything online where they're selling cars dot com. But I
would say everyone is saying NADA slash JD Power because
they are affiliated now for that and they rely, they

(02:03:53):
say lenders rely, lenders rely heavily on that NADA to
determine loan. So you know that has to be.

Speaker 5 (02:04:04):
That has to be important. Are you going to have
a loan on it?

Speaker 3 (02:04:09):
No?

Speaker 18 (02:04:10):
No, hopefully not.

Speaker 10 (02:04:11):
No.

Speaker 18 (02:04:11):
I was looking to spend about ten. You know, it's
been terribly awesome.

Speaker 14 (02:04:15):
But.

Speaker 18 (02:04:17):
Nothing in the weeds, like we're talking about, nothing as much.

Speaker 5 (02:04:19):
Okay, So the National Automobile Joe's Association.

Speaker 3 (02:04:24):
And NADA are together on this, so it's one guide,
it's not one each. So where you see NADA, it's
also JD Power, Okay. And in the ten thousand dollars
range you're under for RVs, there's very I mean there's
the valuation is very unimportant. I mean, you just find

(02:04:44):
something you like and see what.

Speaker 5 (02:04:45):
The price is.

Speaker 3 (02:04:46):
I mean, really and truly, I don't even know how you.
I mean, honest to god, I can't believe you're finding
r vs in that price range.

Speaker 18 (02:04:55):
You are, right, yeah, yeah, fairly decent. When you get
up around aten.

Speaker 3 (02:05:00):
Wow, maybe it's because people, but yeah, maybe it's maybe
you get to people because I.

Speaker 5 (02:05:06):
Haven't seen r vs in so long as far as.

Speaker 3 (02:05:09):
I mean, maybe you just get to uh, get to
a point where it's hard to sell, so the prices
come way down. Is that what you find?

Speaker 18 (02:05:19):
They do? They seem to drop off, Yeah, they do.
They seem to roll off after about the ten year mark,
is what I'm seeing.

Speaker 3 (02:05:25):
Yeah. Now on fifth wheels, God, there are a lot
of ui. You don't want to spend this much. If
you're trying to spend ten grand I mean that severely
limits you. But there are a lot of good deals
in the fifth wheel market. What kind of truck are
you using?

Speaker 18 (02:05:44):
Two thousand and five, three fifty so it should be
fine for towing, Yeah.

Speaker 5 (02:05:49):
Three point fifty should be. Is it in good shape?

Speaker 18 (02:05:53):
Oh yeah yeah, I completely top to bottom red built
that truck, So we are we are good to go.

Speaker 5 (02:05:59):
Do you plan on doing any rebuilding of the RV?
Is that what you're trying to figure out? Are you
gonna do that.

Speaker 18 (02:06:07):
When I'm looking at the three thousand dollars when I'm
pretty much gonna have to, But you know, in the
ten thousand dollars markets pretty much steal it up and go,
is what I'm seeing.

Speaker 21 (02:06:14):
So we'll see.

Speaker 3 (02:06:16):
I've seen people who are so good at fixing stuff
up they can buy anything if you're one of those. Okay,
so in the ten thousand area. You're right, man, I
am shocked. You need to go to RVs dot RVs
dot com, RVs dot com. They have some beauty. I mean,
this is a two thousand and seven keystone with slideouts

(02:06:40):
for eighty nine to ninety nine. Honest to god, it
is absolutely stunning. Now, why would you look for a
piece of crap with no with no title. Have you
looked at RVs dot com?

Speaker 10 (02:06:55):
No?

Speaker 18 (02:06:55):
I was mainly sakeing on Facebook, but oh.

Speaker 3 (02:06:58):
My god, Facebook's the worst you could ever shop for anything.
This is a two thousand and seven keystone. This two
thousand and seven keystone is absolutely beautiful for eighty nine
ninety nine.

Speaker 5 (02:07:10):
Oh of course you were.

Speaker 3 (02:07:12):
I forgot he was.

Speaker 5 (02:07:12):
Looking at three thousand bucks, wasn't he?

Speaker 3 (02:07:14):
That's right? But I even saw one here. There's one
here for thirty five. Okay, that's too old for me,
but anyway, we got more coming up on the Troubleshooter Show.
Go with a sure thing Denver's Best roofer Excel Roofing

(02:07:34):
dot com you don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out Now three oh three, seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man

(02:07:55):
dot com to list your home with Remax Alliance three
oh three nine two zeros sixteen twenty two. Hello Tom
Artino here three oh three seven one three talk seven
one three eight two five five. So what's going on
in your life? And how can we help you? We
ask that every single day. So if there's anything I

(02:08:16):
can do, let me know. And we are on the
on the ending part, not the ending part, but the
last part of this show. And I do have Bob
Logan with Pumpline Services. We're talking a lot about drains
and water supply and water pressure and regulating water pressure.
And they want to know, do you know anything about
pressure tanks when you're out on a well system? Do

(02:08:37):
you guys handle any of that?

Speaker 8 (02:08:38):
Bob Logan, We don't because you don't deal with well
systems or septic tanks. Okay, septic systems, but I am
familiar with with pressure tanks, so that'll just keep your
pump from working as hard. The pressure stays within the
tank and then it gives you consistent pressure.

Speaker 3 (02:08:55):
Okay, somebody else has an inquiry here on the RVs.
I went to RV's and I'm seeing a ton of
used RVs for really reasonable prices. And they're not that old,
and I think, I don't know why, but they're not
bad at all. And uh, this guy was going to
pay three grand, which is a little low. I don't

(02:09:17):
see anything in the three thousand dollars range, but there's
plenty in a six thousand dollars range on up. You know,
r vs are Uh, r v's are a cool hobby.
I really do believe it. And when I say RVs,
i'm talking about class as cat. I'm talking about all
the classes, whether it's in a motor home or a
fifth wheel. It's really a fun family activity, you know.

(02:09:39):
And I've always said, you know, you bring your home
with you and r V stands for real vacation because
you're on your own schedule. You don't have to worry
about making a hotel check in or not.

Speaker 14 (02:09:50):
Uh.

Speaker 3 (02:09:50):
In any case, I have another text here three h
three seven one three eight two five five.

Speaker 5 (02:09:56):
So when you talked about these sewer issues, is there
a way.

Speaker 3 (02:10:01):
When I move into a home, I can get Plumbline
or another company to check my drains and well they know,
can they tell me the longevity and actually give me
an idea?

Speaker 21 (02:10:13):
Yeah?

Speaker 8 (02:10:13):
So typically is part of your inspection. It's not included
in a standard inspection. But most almost almost everybody I
know that has moved into a home recently, the inspector.

Speaker 5 (02:10:26):
As that service to get a you go out into it,
we we have Yeah, okay.

Speaker 3 (02:10:32):
So can you tell by looking at the drain approximate
longevity and and and and dependability?

Speaker 5 (02:10:39):
Well we can.

Speaker 8 (02:10:40):
We can tell you what condition of right day and yeah,
and what it's made of. But that but that's about it.
I mean again, if you have that is important. Again,
if you have an older home and and it's made
out of the older materials, it could be working perfectly
fine today and collapse tomorrow. There's there's there's no way
we can determine with.

Speaker 3 (02:11:00):
The older material, with the old older material. Hey Russ,
what's going on? You have a comment on RV's Hello, Russ,
what's happening.

Speaker 24 (02:11:07):
Yeah, I've got a friend, My wife and I are
looking to buy a RV. We're both retired. I've got
a friend that's been living in RV's for a while.
He sold everything and lived.

Speaker 23 (02:11:16):
In an RV.

Speaker 24 (02:11:17):
He said, your coller mentioned that the price drops in
about ten years. This buddy of mine tells me that
that a lot of the established RV parks don't allow
trailers older than ten years. Oh, they don't want a
lot of junk in there in their campgrounds.

Speaker 3 (02:11:33):
And they have they in other words, they have like covetence.

Speaker 21 (02:11:37):
Yeah, yeah, I don't know if.

Speaker 10 (02:11:40):
That's true or not.

Speaker 24 (02:11:40):
But when you said they get cheaper at ten years,
maybe that's part of the reason that could be.

Speaker 3 (02:11:46):
You know, I've heard about In fact, one time I
was in a motor home park where they inspected your
motor home before they let you through. It was a
motor home park Outdoor Resorts I think was the name
of the chain, and they had all these high falutin
buses in there. And that's a very good point, Russ,
A very good point. D What were you going to

(02:12:08):
say about that?

Speaker 13 (02:12:09):
Oh?

Speaker 15 (02:12:10):
No, I was just I perked up because our collar
of russ here reminded me of that ten year mark
where you're not even allowed to pull into certain parks.
I didn't even think about that when you and I
were discussing, like, why are they suddenly getting so cheap?

Speaker 5 (02:12:23):
Well, they'll do it.

Speaker 15 (02:12:24):
That's it right there, if it's important for you to
go to these. And by the way, there's a beautiful
RV park on I twenty five over there just south
of Sedalia, really, just south of Larksburg. Did you see
that new Oh, it's new and it looks like tom
It's like the Disneyland. They have water slides, you have
a movie theater, they have restaurants.

Speaker 5 (02:12:42):
Really you're talking about just south of Castle Rocks.

Speaker 9 (02:12:44):
South of Castle Rock. I forgot what.

Speaker 15 (02:12:46):
Oh it's called Jelly Jellystone. It's called Jellystone, which I
think is a national chain. It looks like Disneyland for
r vs.

Speaker 9 (02:12:54):
Man, it looks beauty. They have cabins, they have everything
over there.

Speaker 3 (02:12:59):
Okay, we got this text about where is it. Okay
on the if somebody wants to know about the insurance
check up with Compass, listen, what I mean is if
they say, you know, it's obviously they want to sign
you up. Here's what I'm trying to say about that.
When someone does a comparison and says they can beat it,

(02:13:22):
they have to be able to beat it. I mean,
you're not stupid. There's a number there you're paying, and
there's coverage you have. If the coverage is the coverage
for less me, then you beat it. So you can
almost never go wrong when someone says, let's compare. Like,
if someone calls you, Bob, you're not going to tell them, yeah,
we can beat that price. You know, you might be

(02:13:44):
able to say we can give you a better furnace,
or we can do this, or we can do that.
But comparisons I don't think ever hurt the consumer. So
what Compass does is tells you here's what you have,
and here's what you're paying. Here's what the market has.
Here what we can offer. So in that regard, you know,
there's no way to cheat someone when it comes to comparisons. Anyway,

(02:14:07):
they're at three oh three nine nine six nine thousand more.
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(02:14:29):
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I'm Martino here. Welcome to the show.

Speaker 14 (02:14:44):
Jim.

Speaker 3 (02:14:45):
What's going on in your life? Jim? How can we
help you?

Speaker 13 (02:14:47):
Sir?

Speaker 21 (02:14:49):
Hey, Tom, I just thought i'd tell you about an
RV trailer. The guy sounded like he was wanting the
chief one. Yeah, And I know a guy thatvates the
older style travel trailers and RV trailers if them really
so wait.

Speaker 3 (02:15:07):
A minute, So that's his job. He refurbishes them and
sells them.

Speaker 21 (02:15:11):
Yep.

Speaker 3 (02:15:13):
What's the name?

Speaker 21 (02:15:15):
His name is Ken?

Speaker 3 (02:15:18):
And like, does he have a business.

Speaker 5 (02:15:19):
What's the name of his business?

Speaker 21 (02:15:22):
You know, I don't remember the name of the business.
I do have his phone number that's got the name
of the business on it.

Speaker 3 (02:15:27):
You know what I'd like to do, I'd like you
to leave that number with Kelly and maybe we'll get
him on car Day. You know, that's a really interesting business.
Refurbishing motor homes and trailers.

Speaker 10 (02:15:40):
Is that what he does?

Speaker 21 (02:15:42):
Well, I don't know about the motor homes, but he
definitely does the trailers.

Speaker 3 (02:15:45):
And how do they look when he's done? Have How
do they look when he's done?

Speaker 21 (02:15:49):
You look brand new, Tommy, look brand new?

Speaker 3 (02:15:52):
No fooling. That's a great business. You know there are
people there are people doing that with boats, are people
doing that with airplanes? You know, doing it for RVs
is logical if you think about it. You do the
you know, there's nothing wrong with the with the bones
of an RV. Most of the time it's just the

(02:16:12):
living quarters can use some sprucing up.

Speaker 21 (02:16:15):
And that's what he does exactly. Yep, at the outside
and the inside both.

Speaker 3 (02:16:20):
So he does the systems as well.

Speaker 21 (02:16:23):
Yeah, anything that needs to be done, he'll replace it.

Speaker 3 (02:16:29):
Very cool. Do me a favor, leave his number with Kelly. Kelly,
why don't you take that number down. Let's try to
get this on for card Day. That would be great.
Thank you Jim for calling. I appreciate it. Anyone who
wants to be on the show at any time or
if you have any consumer issue, don't forget three zero
three Martino. That number will get you through if you

(02:16:52):
want to talk to me, or you can text me.
Remember at that number I gave you seven four seven
nine two. Okay, Bob Logan, Now let me explain something
what Plumbline is doing, because I think it's extraordinary. They're
going to do ninety three or free for your main
drain line if your main drain lines down, or if

(02:17:13):
it's your kitchen drain or your bathroom drain. But instead
of just doing one drain line for ninety three or free,
they'll do two ninety three or free. To me, the
most important part of that isn't the clearing of the drain.
It's the diagnostics. When you get the guy out there,
you say, by the way, thank you for clearing my drain,

(02:17:35):
But why was it slow? Or they can't drain it,
I mean clear it and you pay nothing. You still say,
then why were you not able to clean it? That
to me has always been the most important part of
that service to me, Bob, because you guys tell me

(02:17:55):
what to do.

Speaker 1 (02:17:56):
To fix it.

Speaker 8 (02:17:57):
Yeah, exactly, and again, typically we'll use a video to
determine what the issue is, and in fact, Tom, if
it's a mainline issue that the that the listeners are
having trouble with. If it's a mainline issue, I'll wave
the camera fee that we normally have. So just tell
them you're a Tom RTIs Martino listener, okay, and I'll
wave the camera fee.

Speaker 3 (02:18:15):
So if it's ninety three or free and you're having
an issue with your drain and you want that diagnostic,
the camera fee will be free. Just tell me you're
a Martino listeners, a Martino listener.

Speaker 5 (02:18:28):
Excuse me for that.

Speaker 3 (02:18:29):
We get I'm going to give Bob my dinger there.
I normally don't give it away, but I'm going to
do it this time, and we really appreciate it. I
have another one about an RV. Someone said that Class
A motor homes are some of the best deals because

(02:18:49):
what they do is they get mileage on them, but
hardly any living like a lot of the highway mileage.
So you can get a high mileage vehicle that actually
hasn't been lived in that much. The key question to ask,
and Bob, this is a good one. Think about this.
If you have a big five hundred Commings Diesel five

(02:19:10):
hundred horsepower and you have eighty ninety one hundred thousand.
That's not a lot of miles for that engine. No,
and so they say ask this, if you want to
know about the condition and the systems, how long how
many nights have you actually spent in it? That is
a brilliant matrix to go buy. I'm Tom Martino. Don't

(02:19:32):
forget plumbline Services dot com three oh three, five, eight, six,
ten eighty six. And of course Tom Martino, you can
reach me all the time at three Toho three Martino