The Troubleshooter 8-29-25

Episode Transcript

Speaker 1 (00:05):
Rip need advice?

Speaker 2 (00:09):
Who you don't have to.

Speaker 3 (00:12):
Come running just as as as we can.

Speaker 2 (00:16):
Shooter's gonna help come Ma Dix is the Troubleshooter Show,
No Tom Martine.

Speaker 4 (00:24):
Welcome my friends to the only show of it's kind.

Speaker 5 (00:27):
We're here to solve problems, answer your questions, take complaints,
make yourself and those around you, and your lives and
everybody else just a little bit better. We love going
after the bad guys. Kevin Cockin joins me. Suzanne's to
my left, beautiful wife, Suzanne. Doc's right across from me.
Kevin Cockin shared an auto Tech Welcome sir, Thank.

Speaker 4 (00:47):
You car Friday. I don't know if you were.

Speaker 5 (00:49):
Listening yesterday, but guess who we got another call about?

Speaker 4 (00:54):
Jeff Jollife.

Speaker 6 (00:55):
Oh, come on, he's throwing around yees.

Speaker 5 (00:56):
So now he's got a new ploy. Now what he
did to this poor lady? He was advertising on Facebook marketplace.

Speaker 4 (01:04):
Where'd he call? From Florida, Massachusetts? Massachusetts? Thank you?

Speaker 7 (01:08):
Oh?

Speaker 5 (01:08):
She was saying there was other people in Florida that
she found online. So now he's listing a transmission online.
So what's weird about it? It'll be like I think
it was pretty specific. Like transmission, a C four transmission
for C four. I'm just using one, and then he'll
list it for you know, ridiculous price, one thousand bucks,

(01:30):
something way less than you could buy for anywhere. Something
with it get rebuilt. Yep, okay, not not like a
used one in its entirety. You know, you don't have
to ship back to core blah blah blah whatever it is.
So she bought one. Of course, she got to pay
up front, and you know it's been still still waiting
for it, still waiting for it. Absolutely crazy. So now

(01:51):
he's targeting everybody else apparently this Jeff, Jaliff and Kelly,
I'd like you to try to get him back on again.
Sometimes he's in a festive mood and we'll jump on
the phone with us and.

Speaker 4 (02:02):
Tell us what a great guy he is, so maybe
we can get him.

Speaker 5 (02:05):
Jeff Jolliffe scumbag, numeral uno scumbag. He's what, He's very creative,
He's very creative. His business model is great. So I
was going down the path of reverse with him, and
we went all the way back to the Sleeves Brigade article,

(02:25):
and I forgot there was a period of time Jeff
Jaliff when you had a warranty issue on a piece
of crap transmission that he claimed to rebuild. In fact,
in my opinion, he's never rebuilt anything. If the best
scenario is, you know, he buys a used one and
puts it in, but who knows, it doesn't even matter.

(02:47):
He used to sell someone a rebuild transmission four or
five grand. Then when they had a problem with it,
the day after, they pick it up and they bring
it back. Do you remember what would happen to the
cars was.

Speaker 6 (02:58):
That Jeff jalap They would steal, they would car. You
can't accuse them because if we don't know, I'd accused them.

Speaker 5 (03:04):
In my opinion, I've never had you. You've owned shops,
lots of shops, work for shops, You live and breathe shops.
Have you ever worked or owned a shop that where
anytime someone brought something back for warranty work, their car
was stolen, never to be seen again.

Speaker 6 (03:18):
I've never had a car stolen ever.

Speaker 4 (03:21):
Ever, I don't think I ever had a car stole.

Speaker 5 (03:23):
I did have one car stolen, and it happened to
be an FBI car, literally an FBI car. We brought
it to Lakewood Electric. And it wasn't It wasn't William.
What was his brother's name? No, who did you buy
Lakewood Electrics from US Bryant? His brother was William. Yep,
so William shop in Lakewood. We couldn't figure out something

(03:43):
on his car. This is like, you know, nineteen ninety
eight or something. And basically we shipped it over to
Lakewood Electric and he kept it outside and they got
stolen from his lot. People not knowing they're stealing an
FBI car. They had it and tracked it down. I
have no idea back that. I don't even know if
gps is were a thing, but they had that car back.

(04:04):
They found it in Kansas within two days and there
was guns in the trunk, but no one got to them.
So anyhow, I digress, No, that was him.

Speaker 4 (04:12):
Uh.

Speaker 5 (04:13):
People would bring it back and they would say, hey,
you got to fix this. It should be under warranty,
and sure enough their car would be stolen.

Speaker 6 (04:20):
Oops.

Speaker 5 (04:21):
Yeah, like four or five people within a month or two.
The guy's just a turd man. That's my opinion, and
I'm sticking to it all right. Three three seven, one,
three eight two five five. You got a bad contractor
in your life. You want to warn everybody about some
scumbag out.

Speaker 4 (04:37):
There, this is a good place to do it.

Speaker 5 (04:39):
Three oh three Martino, Hey John, hey man, what is
going on with medical insurance? And I've got John Jones,
who's our expert with health insurance from Integra Insurance, listening in.

Speaker 4 (04:53):
Then I'm going to bring him in with your question.
But what's going on?

Speaker 8 (04:57):
Hey Mark? Yeah? Uh, my daughter in law's son, they
bought that they need health insurance. They went on the
exchange and they were going to try to buy a
policy there. They needed more information, so my daughter in
law is going to call her back, called the exchange

(05:20):
back the next day. Well, evidently people get there your
phone numbers when you go in the exchange and then
realize you need health insurance. Well, this guy from a
broker i think, called her up and she thought he
was with the exchange. Long story short short, bought this
policy from this group.

Speaker 5 (05:43):
It's the policy on the exchange or are we going
to find out it's.

Speaker 8 (05:46):
Not even it's not on the So what kind of.

Speaker 5 (05:49):
Policy is it? Is it like emergency room coverage? What
did they end up buying that?

Speaker 8 (05:53):
You know the problem. She's this guy sold her this
policy that didn't have the emergency room coverage on her
unbeknownst to her.

Speaker 5 (06:05):
Wait a minute, it didn't have any emergency room coverage.

Speaker 4 (06:09):
No, so what didn't know?

Speaker 8 (06:12):
I don't know if you can sell those policies in Colorado.

Speaker 9 (06:14):
But she did.

Speaker 8 (06:16):
She thought she was on Exchange that I think the
Exchange can't sell a policy like that the exchange dealing
with a company through the exchange.

Speaker 5 (06:24):
Yeah, I'm curious what she actually bought. What was the
name of the company, do you know, Well, not the broker,
the actual coverage.

Speaker 8 (06:34):
Yeah, well, the policy is through a company called True
Health one okay. And anyways, they had an emergency room
incident with their like one year old daughter that you know,
had like nut pieces that were going to go down
to her lungs, so she called nine to one one.

(06:57):
Of course, an ambulance shows up and the amb takes
through to you know, the best nearest place for treatment.
They just follow the ambulance, yeah, of course, And you
know they go through this anyway, it's like a forty
thousand dollars bill now from everything, and you know, they
go to follow the claim and that's when they find out.

Speaker 5 (07:18):
That, Hey, John, what I really I get it they
didn't have coverage for it.

Speaker 4 (07:22):
But when you say it's true, is it t r
U t r U E.

Speaker 5 (07:26):
I'm trying to figure out who you're dealing with. There's
like eight thousand. There's True North, True South, TRU Health
now True spelled normally healthcare Management, True health Group.

Speaker 4 (07:37):
Who is it?

Speaker 8 (07:39):
Yeah, let me let me find that for you.

Speaker 4 (07:42):
Yeah, and I want to know what plan they actually had.

Speaker 5 (07:44):
Meantime, while you're looking for that, let me like you
in John Jones Senior, how are you, man.

Speaker 10 (07:49):
Don Jones Jr. I'm doing well?

Speaker 4 (07:51):
How are you Junior? What's going on with you?

Speaker 11 (07:53):
Sir?

Speaker 10 (07:55):
I mean not all lot of just ramping up, rolling
down the hill now for uh period and opening.

Speaker 5 (08:02):
I know October fifteen is coming up and people are
going to be in for a hell of a shock.

Speaker 4 (08:07):
What is it.

Speaker 5 (08:07):
I think Denver Metro exchange plans are up what twenty
five percent average?

Speaker 10 (08:12):
I think, like Kaiser, yeah, this is probably like this
is nothing finalized yet, right, but this is what we're
looking at. November first is for the individual and family market.
October fifteenth for Medicare the care advantage. So but yeah,
I mean there's a lot of moving pieces. Still there's
there's we.

Speaker 4 (08:30):
We John, I heard, we know.

Speaker 5 (08:32):
I read an article over this special session. They were
saying the Western slope could be as up as much
as like Grand Junction thirty to thirty five percent Denver Metro.
If you take all of them and basically all the
plans and average them, it's going to be around twenty
five percent.

Speaker 4 (08:49):
I get it.

Speaker 5 (08:50):
It's not there yet, but it's going to be more
important than ever for people to call you guys to
re shop because no matter what, it's going to be
jolting very much.

Speaker 10 (09:00):
So this year there's the the expiration of potential, like
is what we're seeing now. But Congress is back in
session next month, so burn a few days or in
a few days here to maybe continue to enhance subsidies
or not. And if they're enhanced, subjodies go away. Then
it goes back to the way the Affordable character was

(09:22):
originally written with the subody cliff of four hundred percent
of the f PL. And so there's gonna be people
getting tax creps now that may not get tax credits
next year.

Speaker 4 (09:30):
And yeah, I don't I think it's gonna change. I
think it's gonna change.

Speaker 10 (09:35):
That's what it's looking like. That's what it's looking like.

Speaker 5 (09:37):
So John, John, But hold on, I want to say
this real quick, because this was my fundamental problem with
Obamacare to begin with. So the reason that most of
the reason we're going to be going up so much
in Colorado is we're not going to be getting that
fed Medicare money coming in. So but what happened? But
who pays for all that anyhow? Is everybody at this table,

(09:59):
is you, your dad? Everybody that's got a job is
basically paying for people that don't. And that's what Obamacare did.
It said, okay, it was Robinhood. We're going to take
money and tax people at you know, we're going to
tax the eighty percent of Americans at work and charge
them for health insurance so we can give free health
insurance to the bumps. Now saying that there's people out

(10:21):
there I would be more than happy to cover. But
if you're willing to work, or not even willing, if
you're able to work, I don't think you should be
on Medicare. And I don't care. And we put illegals
on Medicare, so now I'm paying for them. Medicaids I'm
sorry medicaid, thank you, thank you. I appreciate that, John,
But yes, it's to the point now where someone can, well,

(10:44):
not anymore, but not long ago. You could come over
to this country and you still can and go California
and basically get on Medicaid or whatever California calls their
medicaid and everybody pays for you. Meantime, all the people
that are working and everybody in Colorado's going to see this.

Speaker 4 (11:00):
They're going to see this.

Speaker 5 (11:01):
In the next month when their insurance goes up anywhere
from twenty five to thirty five percent, and all these
people that used to get tax credits or tax credits
go away. Because you got a fund. You got to
fund all the people that don't have jobs. So I mean,
that's that's my say on that. Now let's talk about
this guy real quick. Have you ever heard of a
healthcare that does not have emergency room coverage at all?

(11:25):
And then, John, I want you to say something else.
They thought they were calling the exchange and all of
a sudden they're buying a policy that's not even on
the exchange. Can people call the exchange? I mean, tell
me the basic information?

Speaker 10 (11:41):
Yeah, look at Oh sorry, go ahead.

Speaker 8 (11:45):
No, I'm sort companies. Maybe was it's t r U E.

Speaker 4 (11:49):
Health True Health. Have you ever heard of them? John?

Speaker 10 (11:54):
I mean I even know and I put that into
you know, you're kind of anna gess litter. It just
brings upp had trouble find in them.

Speaker 5 (12:04):
Yeah, well just hold on keep going, John, You've just
never heard of them. That was the only question. So so,
John Junior, let me ask you this. If people call
up the exchange, and I just want to know this
for everybody out there, how does that work? Can they
sell directly or do they go, uh no, We'll have
a broker call you back and then they just hand
pick a broker.

Speaker 4 (12:23):
I mean, how does that work?

Speaker 10 (12:26):
Well, there's several avenues here. If you call the exchange
or the marketplace connect for elth Colorado directly, your information
is secure with the marketplace, so that's one way. And yes,
you can reach out to You can say I would
like assistance from a broker that those those options are
available through the website or if you speak with somebody

(12:46):
through the marketplace through connect for out Colorado and they
will get you in contact with a broker who is
certified with marketplace like me for example, I'll get leads
from the marketplace. I'm certified with the marketplace, and so people,
I'll get those leads that come to me.

Speaker 8 (13:01):
Well that's what that's what happened. But this company is
this medical group, and this guy sold her a policy
unbeknownst to her that didn't have emergency.

Speaker 5 (13:10):
They can't sell a policy a broker that sells through
the exchange. John tell me if I'm correct or not,
they can't sell.

Speaker 10 (13:18):
I mean, I don't know if it's an independent brou
I don't know where this broker's from. I don't know
what the broker is. They could certainly get certified with
the marketplace. You just have to go through the certification and.

Speaker 4 (13:26):
Then they can sell anything.

Speaker 3 (13:28):
You could have.

Speaker 10 (13:29):
You could be yeah, you could have any other type
of product out there.

Speaker 8 (13:32):
Now.

Speaker 10 (13:32):
The vast majority of products that exist in our state
ninety five ninety seven plus percent of products are ACA
or Affordable Care Qualified health insurance plans. But there are
some non ACA qualified plans. And then you also have
these these brokers and other states, Ford or whatever that
do get certified and that do potentially, you know, you

(13:54):
reach out to them. I have crimes all the time
who reached out to us and say I put my
number into this thing, and not the market place but
online somewhere right, because you have these dummy sites too,
if you just google connect her Health Colorado. Yeah, their face,
these other suggested sites. You got to make sure you're
going to the right one there that says Colorado est
little health insurance marketplace because their phones.

Speaker 8 (14:16):
Can I add to I want to finish the the
story here. So anyway, she's been trying to get information
from this insurance company and the because they.

Speaker 5 (14:31):
Didn't, John, hold On, I got to put you both
on hold. I got to take this break. I'll be
right back and we'll try to get to the bottom
of it. I mean, I kind of get the gist
of it. They bought a plan that sucks and it
didn't cover anything. Now they're facing forty thousand dollars and
you can't get in touch with the insurance company. But
it sounds like you got flim flammed.

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I want to go directly back to this call, and
here's what I want to do on this. So John's
kid basically got the wrong plan. They had to bring
their kid to the emergency room. The insurance that they

(16:22):
have does not cover the emergency room. The company name
is or the insurance company is true something. But John,
go ahead and just get to the actual question, if
you would.

Speaker 8 (16:32):
Yeah, well, so even if the emergency stuff hasn't covered,
you know, the child was then checked into the hospital.
She had to go into ICU. Sure, they're a surgery
and all that, and this company, insurance company is saying
that that isn't covered because it's out of network. Okay, Well,

(16:53):
they didn't have any time or anything to you know,
they just take a break. It's sort of life and
death situation. They take it right to the hospital, you know,
the best one that's going to be able to treat
the first, the closest one, so there's no time to find,
you know, and the one in network to go to.

Speaker 13 (17:12):
Okay.

Speaker 8 (17:13):
So, anyway, she's following acclaim with the Dora and this
insurance company. She's trying to get a transcript of her
conversation with the agent.

Speaker 5 (17:23):
I got it now, I understand. Now, John, let me
ask you a few questions.

Speaker 8 (17:27):
But it's just stonewalling her.

Speaker 14 (17:28):
Man.

Speaker 5 (17:28):
All right, hold on, man, I'm going to put him
on hold and I'm gonna latch on in. John, let
me ask you a few questions. We understand what he's
going through right now. So are there plans out there?
First of all, that of course they're not going to
be on the exchange that do not cover er is
at a yes or or no?

Speaker 10 (17:46):
Is the possibility to serve?

Speaker 5 (17:48):
Okay, and it sounds like they bought one. Are there
plans out there?

Speaker 10 (17:52):
I don't know that it doesn't cover art sounds like
the issue might be that they're they're treating it as
out of networks, so we're not going to cover it,
but affordable care qualified plans if it's an emergency, but
it's not.

Speaker 4 (18:02):
It sounds like this, I understand.

Speaker 10 (18:04):
I'm just competing if if you if it is an
emergency situation, potential lots of life for them, you are
covered as a network anywhere if you have an affordable
CARET qualified plan.

Speaker 4 (18:13):
Now, that was my hold on John. That was my
next question.

Speaker 5 (18:16):
If it is some plan like if me and Kevin
want to come up with a health plan to sell
to people and not cover anything except booboos on your finger.
Can we do that, I guess would be the question.
And wouldn't whoever purchased it be held to whatever the
contractual agreement is, or do they not allow companies to

(18:36):
sell plans that don't cover things that they should be covering.

Speaker 10 (18:41):
No, there are minimum or less minimum sentual requirement plans
out there that don't have significant guess And a big
tell is if you're if you're doing an application for
a plan and they start asking you health questions, if
it's underwritten, that's not an affordable carret qualified plan.

Speaker 6 (18:56):
Got it?

Speaker 10 (18:57):
And then but unfortunately, like I said, it's this happens
a lot and people put their number in somewhere and
their phone gets blown up in a lot of people,
and then these plans are sold.

Speaker 4 (19:05):
They get oki dooked exactly.

Speaker 10 (19:08):
These plans are sold very convincingly, Well, this is a PPO,
this is gives you and could they give you this
nationwide network a doctor?

Speaker 4 (19:14):
Yeah, they lie whatever it is.

Speaker 10 (19:15):
She's doing the right thing of going to Dora and
finding a complaint, going through that process, putting into the
Division of Engines.

Speaker 5 (19:22):
But John, that was kind of the only John, I
want to go back to that question though that I
asked you, and I don't know if you know the answer.
Is there a plan where if it is an emergency,
And I'm not talking about on the exchange some I
mean some plan out of Florida somewhere.

Speaker 4 (19:37):
I don't care where it came from.

Speaker 5 (19:39):
But are there plans where if it's an emergency that
they can still say, oh, no, you're out of network.
The only hospital you're allowed to go to is the
one in Miami. There's no other hospital on our plan.
So therefore, if this happened in Oklahoma, you're screwed.

Speaker 4 (19:54):
Is is that?

Speaker 5 (19:55):
Does Dora even get involved in something like that? If
that's what the plan states, Yes, I'd have to.

Speaker 10 (20:01):
See the right, I'd have to see the not ev
I'd have to see the evidence of coverage document, right,
the details, And so that's what she really wants to
go to. Also her plan contract, her evidence of coverage document.

Speaker 8 (20:12):
Ye, look at the.

Speaker 10 (20:13):
Details of that. But also Mark, this is an insurance company, right,
And so it's whether or not the plan states that
these types of plans, non ac qualified plans, they're going
to look for every hoop they can jump through to
not pay the claim. Most likely, of course, was there
a previous in condition anywhere in her history that could
negate us having to pay this, or you know, was

(20:35):
it could she have gone to an in network hospital?

Speaker 6 (20:38):
Whatever it might be.

Speaker 10 (20:39):
There might be little things that they're just trying to
get around so that they don't have to pay the claim.

Speaker 5 (20:46):
What would you suggest now, I'm going to bring John
back up, So John Junior, what would you suggest they've
already reached out the door?

Speaker 8 (20:52):
Definitely true? What happened there, John Junior, is they're looking
for every way to not pay this claim. And I
don't know, should I get a little or you know what,
what do you recommend the steps I take to help
them out?

Speaker 4 (21:05):
John?

Speaker 5 (21:05):
If you even had someone look at the actual contract
and what kind of medical plan they bought.

Speaker 4 (21:12):
Maybe they bought one that doesn't have coverage, but they.

Speaker 8 (21:15):
Have hospitalization and all that. They just didn't have emergency
room coverage. But most of the stuff happened in the hospital.
But they're saying they're not covering it goes out of network. Well,
it wasn't a situation where you could go find a network.

Speaker 5 (21:28):
The John, I know we've hammered on that fifty times.
I know that John Jones what should he do at
this point, he's already reached out to Dora or what else?

Speaker 10 (21:37):
Well, No, that's I mean, but that can be processed
and that can take time, but that's what you should do.
So she's doing the right thing is reaching out to Dora,
going through the Division of Insurance and filing a complaint,
because that's going to be the most weight and strength
behind her to be able to try to get this resolved.

Speaker 4 (21:55):
When did they buy the plan? John?

Speaker 8 (21:58):
Oh, it was like at the beginning of the year.

Speaker 4 (22:01):
Okay, So was it during open enrollment?

Speaker 8 (22:07):
I'm not sure. I don't know exactly when open enrollment
in BED because she was in she made contact with
them and she was going to buy a plan through
the exchange.

Speaker 4 (22:19):
All right, we understand.

Speaker 10 (22:20):
Yeah, I mean I learned, like kund of cover that
it sounds like that. That's I mean, if the all right?

Speaker 4 (22:28):
All right, she did she got flim flam big time.

Speaker 5 (22:30):
Hold on a second there, John Jones, Hold on just
one second, John, I'm gonna tell you a couple of things. One,
they're doing everything right. But two, and I'm being dead serious,
how much money do they actually have? Give me an
idea of the value the net worth of the family.

Speaker 8 (22:46):
Well, just as they're a couple, she's like twenty two.

Speaker 4 (22:51):
I was hoping, I was honestly hoping that was your answer.
Do they have more than house? All right, I'm just
gonna so they got a.

Speaker 5 (22:58):
Townhouse somewhere, John, you just got to listen, please, So
they got a townhouse. I'm assuming they have less than
two hundred and fifty thousand dollars in equity.

Speaker 4 (23:06):
They're a married couple with a kid.

Speaker 5 (23:08):
I assume they don't have massive accounts outside maybe a
four to oh one K or anything. If they literally
are hit with forty or fifty thousand and they do
everything in their power to try to get the health.

Speaker 4 (23:19):
Insurance company to do the right thing, and they don't.

Speaker 5 (23:22):
They probably are well, they definitely are at the age
but a perfect candidate for bankruptcy. And I hate to
say that. And I don't know how much equity they have,
but after all the exclusions out there, and that includes cars,
and that includes your home, that includes a lot of things,
they might be able to just skate free on this
and have good credit in a few years. So I

(23:43):
want to kind of.

Speaker 4 (23:44):
Leave it at that. But let's follow this along.

Speaker 5 (23:46):
John, if you would reach back out to us when
you get more information, that would be great. We have
attorneys that might be able to look at this as well,
but you don't even have a policy for them to
look at it. At this point, you don't even know
you even tell me the website of the people they
bought it from.

Speaker 4 (24:03):
I have nothing.

Speaker 5 (24:04):
If you can find that kind of stuff, we might
be able to get someone they can eyeball it and
tell you a thought on it, some legal opinion on it.

Speaker 4 (24:13):
But we've got to have the actual plan.

Speaker 15 (24:15):
And Mark, can I ask the question very quickly? Does
it matter whether the company is located in or out
of Colorado?

Speaker 4 (24:22):
No?

Speaker 11 (24:23):
No?

Speaker 13 (24:23):
Okay?

Speaker 4 (24:24):
All right?

Speaker 5 (24:24):
Three H three seven one three A two five five.
And then John Jones and John Senior, these guys are great.
If you called them to begin with, you wouldn't be
in this position. And that goes for anybody out there.
Open enrollments coming up soon. All the medicare questions you have,
any question you have with Kaiser, maybe you've been on there,

(24:44):
or you've been on the exchange, or you don't have
a job now there's been a life changing event. Any
health insurance questions you have, and I'll say this, the
most important part this year is gonna be the increase
in all plans across the board. If you haven't chopped
for a while, so these guys will shop.

Speaker 4 (25:01):
Right for you.

Speaker 5 (25:02):
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don't understand and don't have coverage for your family. They're
gonna drill down to the best plan for you. They
are going to help you with health insurance three oh
three four sixty six fifty five hundred. Get that ball
moving right now three oh three four sixty six fifty
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Speaker 4 (25:26):
We'll be right back.

Speaker 12 (25:31):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content,
wait time for an insurance check up free, no obligation.
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven seven to one help. You'll think you're his

(25:52):
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 5 (26:02):
All right, fix it twenty four to seven. These are
the guys free second opinion. That's what I love about
fix it. Bottom line. Someone comes out, gives you an
estimate on a furnace or an air conditioner. You thought
you would be able to have it fixed for a
few hundred bucks or whatever. They're like, Oh no, no,
you need a brand new system. That'll be fifteen thousand dollars. Well,
guess what these guys will come out, my goodness or

(26:22):
name is fix it twenty four to seven.

Speaker 4 (26:24):
Hopefully they're able to fix it.

Speaker 5 (26:25):
But if they agree you need a new one worse scenario,
what you're gonna save money on the new system? Check
them out at fixmihome dot com. That's fix my home
dot com. Now, just really quick recap on what we
were talking about. Make sure you get the right insurance. Now,
if you work for a company and they pick it out,

(26:45):
this really isn't you. What I'm talking about is people
that go out and they're looking for coverage on the exchange,
small business owners, people that might work just part time,
independent contractors, people that go to the exchange. Make sure
you're dealing with a plan that's on the exchange. If
you're looking for a normal plan, mark.

Speaker 4 (27:06):
Better use a broker.

Speaker 5 (27:08):
Well it cost anymore, No, it doesn't cost an more and.

Speaker 6 (27:12):
You don't have to read seven policies to figure out
what you don't know.

Speaker 5 (27:15):
But make sure you're using a broker like Integra yep,
that's looking out for you and not sending you some
you know, shim up some apology.

Speaker 6 (27:23):
That texted you in the two in the morning or
something exactly.

Speaker 4 (27:27):
And don't call one of these ones on TV.

Speaker 5 (27:29):
These guys get their commission instantly as soon as you
sign on the dotted line. You want a good broker
that's going to take care of you, and those guys,
I can't think of anybody better. Suzanne and I have
used in Tegra forever and they're going to be really
busy this year in Teger Insurance dot Com because of
the price increases. You have coverage for your employees, right, yah, yeah, that's.

Speaker 6 (27:49):
Going to go we're sweating that. Yeah, it's already high.

Speaker 4 (27:52):
It's already high.

Speaker 5 (27:53):
Employees out there, your pricing is going to go up
unless you have an employer that pays one hundred percent
of you and the spouse and the kids and everything else,
yours is going to go up.

Speaker 4 (28:01):
I mean, there's no doubt about it.

Speaker 5 (28:03):
Even if your employer pays for fifty one hundred percent
of you, but then you pay for say the kids
or the spouse, it's still going to go up. You
got to watch what insurance you're getting into. Don't get
oky doped. Okay, Mary, what is going on with you?

Speaker 13 (28:22):
Hey?

Speaker 4 (28:22):
Mary?

Speaker 11 (28:24):
Hello?

Speaker 4 (28:25):
Hey, how are you.

Speaker 9 (28:28):
Nervous?

Speaker 16 (28:28):
Well?

Speaker 5 (28:28):
Okay, well you shouldn't be nervous. What's going on? It's
just you and I and Kevin talking.

Speaker 14 (28:35):
Okay, I'm going to I'm going to be looking at
my calendar for what the notes I've got, and looking
at my daughter's paper that she wrote me because she's
at work and I'm trying to help her out.

Speaker 4 (28:47):
Sure, who's having the problem? Is it your daughter?

Speaker 3 (28:51):
Yes?

Speaker 5 (28:51):
And what does it have to do with a landlord?
It looks like yes, And what is the problem?

Speaker 17 (28:58):
Okay.

Speaker 14 (29:00):
She initially broke her lease on the apartment she lived
in before because she was going to be able to
save six hundred dollars from that apartment to this new apartment.
So she broke the lease, and I told her it
was going to cost her an awful lot and it
did cost her three thousand dollars because of breaking the lease,
and the movers cost eighteen hundred dollars, and then she

(29:26):
had to have a second Well, I won't do that yet. Anyway,
she moved out of her old apartment. I think I
was around the nineteenth. She got the key to her
new apartment on the twentieth, but she didn't get a
checklist until Saturday.

Speaker 5 (29:42):
A checklist of what to walk through or walk through
on the new one. Yes, yes, sorry, okay, So she
moved in and then she got the checklist.

Speaker 14 (29:54):
She moved in on a Wednesday, got the checklist on
a Saturday. Okay, so she's stampedist so on the apartment.
She was so excited moving in there.

Speaker 5 (30:03):
All right, hold on, hold on, hold on, I got
to take this break. I'll come right back to you.
I just want to make sure we have time after this.
But that's interesting. I'm dying to know where this is going.
She moved in four days later, it's time to do
the checklist. Are they going to say that she did
something in those four days? And if so, what is it?

Speaker 12 (30:26):
Go with a sure thing Denver's Best roofer Excel roofing
dot com.

Speaker 4 (30:30):
You don't pay a cent until you're content.

Speaker 12 (30:36):
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three O three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 5 (31:01):
All right three three seven one three A two five five. Mary,
her daughter Melissa, rented an apartment. She moves in, They
give her a checklist four days later, and that's where
we left off on this story. So what happened Mary?
Four days later she gets to the checklist.

Speaker 14 (31:18):
What happened, Well, I got it back up, tuned in.
On Wednesday, she got the key.

Speaker 9 (31:27):
Wednesday, Okay.

Speaker 14 (31:29):
She spent her first night in the apartment on Thursday. Friday,
she went to work, took her took her Sunday school,
went to work, got home at six when in her room,
I was going to start untapping things and she saw
a bug o bug Boston on the floor, so she
killed it. And then beside her bed she saw the

(31:51):
shell of an inland. Okay, Oh that she groll up
and she asked, she called me and asked me to
come over, and I your wife. She goes, can you
please come over? So I'm like, okay. So I went
over and she goes, what kind of bug is this?
And I instantly knew that I didn't want to tell her.

Speaker 18 (32:12):
It was a roach.

Speaker 4 (32:13):
So there was two roaches. One roach.

Speaker 14 (32:17):
I don't know if the other one didn't look like
a roach. It looked like a shell of.

Speaker 4 (32:23):
Some kind of beatle. Okay, So keep going. What happened?
She doesn't want to live there now.

Speaker 14 (32:29):
She doesn't one to live there, and she was afraid
that her things will be infested. But she left it
there overnight.

Speaker 5 (32:37):
Hey Mary, Mary, you went over there and look, because
you're the one that identified it, let me ask you something.

Speaker 4 (32:43):
Did you see any other bugs? Or are we talking?
There was just one bug?

Speaker 14 (32:49):
There's just the one bed. But I'm sure if there's
one bed, there's more of you.

Speaker 5 (32:53):
Yeah, but they might have they might have fumigated it,
killed everything, and you're looking at the dead bug.

Speaker 14 (33:00):
I don't know.

Speaker 5 (33:01):
Well I don't know either, but I know this based
upon what you've told me. So for Melissa decided to
break her last lease and it ended up costing her
like three thousand plus dollars. Now she moves into this one,
I don't even know why you brought the checklist up.
I mean, when you move in and sign the lease,
the checklist is generally for damage waiver. It's gonna have

(33:25):
nothing to do with taking possession. When she signed the lease,
most likely she took possession of the apartment at that time.
Is she gonna literally walk on this one as well?
That's crazy. She's not going to be able to rent
anything anywhere.

Speaker 14 (33:45):
Maybe I don't know. I just bet that up because
I'm just reading from her notes.

Speaker 5 (33:52):
Man, this is like Suzanne, who's our bug guy?

Speaker 4 (33:56):
All I know we've got a bermit guy.

Speaker 16 (33:58):
Yeah, well we have Paul I forget his last name.
With black widow exterminators.

Speaker 5 (34:04):
I'd be curious, like, why doesn't she do Why doesn't
she just have someone come out and look around. She
might have to spay, spend a few bucks, but that's
better than dropping another three thousand to try to break
a lease.

Speaker 15 (34:16):
Why doesn't she just ask the people? Imagine when they
when they fumigated.

Speaker 4 (34:20):
Yeah, it's kind of crazy.

Speaker 5 (34:22):
Can you imagine, like one bug and all of a
sudden you want to move out. If I was a landlord,
I'd be like, you gotta suck it up. Buttercup, I mean,
it's a bug.

Speaker 14 (34:33):
I know that, she says.

Speaker 15 (34:36):
But if they exterminated a week before she moved in,
it shouldn't be an issue.

Speaker 4 (34:42):
Yeah, it might.

Speaker 5 (34:42):
And they're probably most apartment complexes. I don't care if
they're really ritzy or if they're Section eight stuff. Most
of them they have a bug guy that comes around
like once a month.

Speaker 4 (34:54):
I mean, that's kind of what they do. A lot
of times.

Speaker 5 (34:56):
They don't have to treat inside, but they're treating around
the building and the common areas. And then if there
is a problem, like with bedbugs or something, they go
into the units. But I don't what do you make
of it? Mary, she's your daughter, She literally is your daughter.
You went over there, you saw one bug. What advice
are you giving her?

Speaker 14 (35:19):
I am honestly, I wouldn't live there even if they did.
Straight Why because you're being exposed, because you're being exposed
to all that chemicals being straight into the apartment.

Speaker 16 (35:33):
Well, Mary, hard for the course, living in an apartment,
right Mark.

Speaker 5 (35:36):
Yeah, Mary, I'm not sure how we can help you
out there. I mean, I really don't know what.

Speaker 4 (35:41):
I would do.

Speaker 5 (35:42):
Is I if you really were worried about it, call
an exterminator to come out. I mean, she signed the
least she's in there. It's just not a good situation.
One line open Ethan Daniel John You're next.

Speaker 12 (35:53):
Go with a sure thing Denver's Best Rufer Excel Roofing
dot com. You don't pay a cent until your content
time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only

(36:15):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 19 (36:29):
Ripped off News need advice who you don't.

Speaker 11 (36:34):
Have to run instant as we can.

Speaker 1 (36:39):
Show Shooter's gonna help.

Speaker 3 (36:41):
Come.

Speaker 2 (36:43):
This is the Troubleshooter Show Now, Tom Martinez, welcome.

Speaker 5 (36:48):
My friends to the only show of its cand We're
here to solve problems, answer questions, take complaints you've been
ripped off for. Just want to expose the scumbag we
were talking at the beginning of the hour, and I'm
gonna bring this.

Speaker 4 (36:59):
Guy a lot up, a lot Jeff Jolliff.

Speaker 5 (37:02):
If you ever see Jeff Jaliff for anything to do
with transmissions and a guy named Jeff Jaliff, just stay away.
He's going to rip you off. So I'm just telling
you he's going to rip you off. We have gotten
more calls on him over the years and virtually well
not anybody, but almost everybody.

Speaker 4 (37:19):
So just stay away from Jeff Jalaff and I'm going
to continue to warn people about you.

Speaker 8 (37:23):
Jeff.

Speaker 5 (37:24):
And then Kelly, just for the hell of it, did
we try to get him on again today. I'd love
to get him on WI. Yeah, reach out to Jeffrey.
Tell him, hey, we realize everybody might be able to
turn over a new leaf, and if you're willing to
do that, we'd love to have you on air because
I'd love to talk to him about this last call
we got yesterday where he basically, uh, rip somebody off,

(37:46):
I mean basically rip their face off, stole their money.

Speaker 4 (37:49):
Let's just put it like that. Stole their money. Yes,
I said it stole their money.

Speaker 5 (37:54):
Now three oho, three seven, one three eight two five five,
We're going to knock these calls out.

Speaker 4 (37:59):
Dan, what's going on? He's got a question on a
car inspection.

Speaker 8 (38:05):
Yes, sir, I have a daughter lives in Greeley and
they're looking to buy a used car.

Speaker 3 (38:11):
Are there any dealers or.

Speaker 8 (38:13):
Lots up north here that you would recommend?

Speaker 5 (38:18):
Okay, I'm gonna say two things. One, a nice long
test drive would never hurt anything. So if they drove
it down to Kevin sitting across from me, how far
is Greeley from y It's not that damn far?

Speaker 6 (38:28):
Is it probably an hour and a half?

Speaker 4 (38:29):
Oh my god, that's far.

Speaker 5 (38:31):
I'm gonna I'm gonna go ahead and say that'd probably
be too long of a test drive for the dealer.
How where is helping hands up there? Long her hands on?

Speaker 6 (38:40):
Yeah, on the other side of twenty five West?

Speaker 4 (38:42):
So how far is that? Roughly?

Speaker 6 (38:44):
Probably an hour forty five minutes?

Speaker 7 (38:46):
You think Greeley?

Speaker 16 (38:47):
Really it's possible. I'm not that familiar with hands on autotech.

Speaker 4 (38:50):
Oh you know, who would know a good shop up there? Jazz?
Doesn't she live in Greeley?

Speaker 5 (38:56):
I think, so let's ask her, Okay, seriously, let's ask her.
Make sure they get it checked out, no matter what.
But we know some people that have lived up there forever,
and I've heard her talk about their mechanic and like them.
But make sure they get it checked out. That's the
biggest thing. What kind of car is it?

Speaker 14 (39:15):
Oh, they're still looking, but they're high end towards.

Speaker 8 (39:18):
The subar route. Okay, okay, fifteen thousand to work with
at a seven percent loan.

Speaker 4 (39:24):
Hey, Kevin, what do you think about that?

Speaker 5 (39:26):
So if you add fifteen thousand bucks, do they have
to have an SUV that's what they want?

Speaker 8 (39:33):
No, all wheel drive would be nice, but we're open.

Speaker 5 (39:36):
Yeah, so fifteen grand, what do you think? And you
could get for fifteen grand, that is, generally speaking, if
it was taken care of good shape.

Speaker 6 (39:44):
Yeah, anything in you know super Honda to you know
that you can find with decent mileage.

Speaker 5 (39:49):
Even a little a CRV. A lot of times those
are cheap. Those damn things are bulletproof. People might think
they're a little ugly, but they're bulletproof, yep.

Speaker 6 (39:58):
And they're kind of plain. They're not anty inside, but
I mean they just keep running. That's what they do.

Speaker 4 (40:03):
I get nervous.

Speaker 5 (40:04):
I love Hondi's everybody knows that, but I get pretty
nervous at Hondis over one hundred thousand.

Speaker 6 (40:09):
Yep.

Speaker 5 (40:10):
They're really just not built for that kind of longevity.
They're built. They're one hundred thousand mile car.

Speaker 6 (40:15):
You know. And the other thing Mark we always recommend
for folks get a carfax. Yes, spend the money. It's
twenty five thirty bucks. Even if you buy the package
of three or four and you use them and you
save them, you don't, but so much pops up on there.
We can see miles of discrepancies. You can see you know, yeah,
salvage titles, you can see all kinds of things that
the dealer may not even know about.

Speaker 5 (40:36):
And Daniel, the other thing with that is don't accept
the fake ones. I mean, we have had people go,
we'll send us the carfax because they'll say the carfax
was cleaned, and it'll show up and it's something we
never heard of, you know, like you know, speedies car
service facts or something.

Speaker 4 (40:54):
I mean, just make it up.

Speaker 6 (40:55):
And that's completely infallible. But it's a very very good guide.
You know, at least you know pick off a few
things for you.

Speaker 5 (41:03):
Yeah, so hold on, she's reaching out to somebody. So
just I'm gonna go ahead and drop you off and
then keep listening and I'll give the name of the place.

Speaker 4 (41:10):
All right, long as we get it, and I'm sure
it's a good one.

Speaker 20 (41:14):
Appreciate it.

Speaker 4 (41:15):
Thank you, guys, you got it. Thank you man.

Speaker 5 (41:16):
Three oh three seven one three eight two five five.
What do you think the most overlook thing is buying
a new car, Kevin, where people don't get it checked
out and then you end up looking at it. What
is the number one thing that people should get it
checked for.

Speaker 6 (41:32):
Well, transmissions, you know, because they're the most expensive. They got,
you know, codes or somebody's cleared codes and the lights off.
There's nothing to look at, you know, and you can
tell when the codes have been cleared.

Speaker 4 (41:42):
You could look in and see you can look at it.
And that's a red flag going up.

Speaker 6 (41:45):
Instant red flag.

Speaker 5 (41:47):
Point could point one line open. Three oh three seven
one three eight two five five. Hey, Ethan, what is
your question on a tax credit?

Speaker 21 (41:57):
Yeah, so I purchased plug in hybrid Sarno from a
dealership and I guess they weren't qualified to accept the
credits when I purchased the vehicle.

Speaker 5 (42:07):
What do you mean qualified to accept? You mean they
weren't registered with the state to issue the credits.

Speaker 21 (42:14):
Yeah, exactly, And they didn't make that aware when I
purchased the vehicle.

Speaker 4 (42:17):
Did they advertise the credit?

Speaker 5 (42:19):
I mean, if they didn't advertise the credit, that would
be a completely different thing. If I sold you a
car and I'm not registered with the state. Hell, I'm
not a car dealer, I wouldn't be able to get
you that tax credit. So was it advertised as part
of it somewhere?

Speaker 21 (42:36):
No, it wasn't advertised.

Speaker 9 (42:37):
But when I.

Speaker 21 (42:38):
First went in there, that was the stipulation that I had,
and I just made it very aware or very clear
that I was trying to get that credit off.

Speaker 5 (42:47):
Well, okay, I mean, what does the work orders say
or what does the actual sales agreement say?

Speaker 4 (42:52):
The invoice?

Speaker 21 (42:55):
So there's nothing on the invoice. They just said I
would have to claim it on my taxes.

Speaker 8 (42:59):
Leader, I think.

Speaker 4 (43:01):
There might be a form. Let's do this. I don't know, Let's.

Speaker 5 (43:06):
Get on who is it Suzanne Rod with JFR, Oh yeah,
rod g Let's get him or Bob on from JFR
and let's ask them about that. I think there might
be a form that you can actually do and still
get the state credit.

Speaker 4 (43:25):
Are you talking about the state credit?

Speaker 6 (43:26):
Right?

Speaker 5 (43:27):
I don't think there's a federal credit for a hybrid
or a used car.

Speaker 21 (43:33):
Yeah, I don't know exactly if that it's state or federal.

Speaker 5 (43:36):
Okay, we'll find out. Hold on, you bring up a
great You bring up a great question. Let's find out
and get a real answer for you. So we'll get
JFR cars. Now here's another one, Bart, real quick, Bart,
what is your question with the tax form?

Speaker 9 (43:51):
Oh?

Speaker 20 (43:52):
Yeah, Tom, I got a letter from Mountain View Electrics
saying that I had exceeded over ten thousand dollars in
cash payment of my monthly bill and that they turned
in an IRS form eighty two hundred and I just
don't know.

Speaker 4 (44:09):
Hey, bart, let me my bill.

Speaker 5 (44:10):
Every bart, let me ask you something. I mean, are
they talking about one or are they saying, like, over
a twenty year period, you've walked in there and paid
over ten thousand? What exactly are they telling you?

Speaker 20 (44:22):
Over a twelve month period? Every month my power bills
around one thousand dollars. Yeah, and I go in and
I pay cash. But they wrote in the letter it
didn't matter if it was a cashier check, a money order,
a cash transfer, anything else, it would have been the
same outcome. But they they filed IRS Form eighty three
hundred saying that, And I guess this is a new

(44:43):
well it's December t what.

Speaker 5 (44:45):
Yeah, So but I get it, and I haven't looked
up the actual rules.

Speaker 4 (44:50):
But it's almost like a bank.

Speaker 5 (44:51):
If I deposit more than ten thousand in cash, they
basically send a form out.

Speaker 4 (44:56):
But it doesn't do anything.

Speaker 5 (44:58):
It doesn't affect my task as it doesn't do anything.
So what what is your issue with it? I mean,
do you have like an illegal grow operation you're worried about,
or like seriously and no, I'm being dead serious.

Speaker 4 (45:08):
What why do you even care?

Speaker 20 (45:11):
But I just don't understand. But I mean because I
pay my bill every month, I mean that would be
the same at King Soupers.

Speaker 9 (45:18):
I exceed that.

Speaker 6 (45:19):
It's supposed to be a single transaction over ten thousand.

Speaker 4 (45:22):
Go ahead, Dmitri.

Speaker 20 (45:23):
It was.

Speaker 4 (45:23):
It wasn't a same gold on Dmitri's kind of he's
he's he runs a grow up.

Speaker 22 (45:28):
Go ahead, an illegal mushroom grow up in your backyard?

Speaker 15 (45:34):
Uh?

Speaker 22 (45:34):
Hey, So I'm at the IRS website and I'm looking
at the instructions that tell you what type of payments
to report. So this isn't the same form that a
bank would file on you if you deposit ten grand.
This is for businesses. And here's the one that really
applies to our caller installment payments, causing the total cash
received within one year of the initial payment.

Speaker 13 (45:55):
To total more than ten thousand dollars.

Speaker 4 (45:57):
So they're required to fill it out. Yeah, they're required. Now,
when you said.

Speaker 5 (46:00):
Businesses, I mean, you know King Souper's was a great one.
I mean they have no tracking method, although maybe when
you go in and put in your phone number or
do that car do you think if you spent technically,
from what you're reading, is it any business you spend
ten grand with?

Speaker 4 (46:18):
Or it doesn't say.

Speaker 13 (46:19):
It doesn't seem to exclude anything.

Speaker 4 (46:21):
Well, what's weird about that is? And I'll think about this.

Speaker 5 (46:23):
We're going to Vegas next week, and you know, I
could very well if you play slot machines or video poker.
It's not like we'd go there and lose ten grand,
but over a period of time you might play ten grand.
I've never heard of that form before in my life,
never heard of it.

Speaker 22 (46:38):
So there are some exclusions that our caller might be
interested in. It excludes cashier's checks, travelers checks.

Speaker 4 (46:45):
Or money orders, and that's what he's using.

Speaker 13 (46:47):
He's using cash.

Speaker 20 (46:48):
No, it's set on the letter that they sent me
that didn't matter. The only way I was around to
go around it was if I paid by credit card,
and I don't.

Speaker 9 (46:57):
I try not to pay.

Speaker 20 (46:58):
Things by credit. They said it didn't matter if I
paid by check, money or cashier check.

Speaker 4 (47:05):
So they're saying no matter alcohol.

Speaker 5 (47:07):
They're saying, no matter how you pay, with the exception
of a credit card or maybe Venmo or something, that they're.

Speaker 4 (47:15):
Going to report it correct. And I just want to
do They're just trying.

Speaker 5 (47:19):
I mean, they're just they're being overcautious for whatever reason.
I honestly, God have no idea why they're doing that.
But Bart, I still want to go back to this
serious question. What do you care if they're filing this
form it doesn't affect you.

Speaker 20 (47:35):
No, you're right, I don't, But I just wanted to
know do I need to file that with the IRS
next April?

Speaker 22 (47:41):
When now they do that, that doesn't obligate you to anything.

Speaker 4 (47:46):
Nothing.

Speaker 9 (47:46):
Okay, that's all I did.

Speaker 5 (47:48):
And I understand it's a different form D, but it's
the same thing. If you deposit certain amount of cash,
the bank automatically files something.

Speaker 4 (47:57):
But there's nothing I got to do on my tax.
There's nothing. They're just looking for patterns.

Speaker 22 (48:02):
Yeah, so here's one more things he might be interested in.
It excludes direct transfers from his bank account, so he
doesn't have to use a credit card.

Speaker 13 (48:11):
You can do an ach payment.

Speaker 4 (48:12):
Yeah, you could set up auto pay. I mean, there's
different ways to get around it.

Speaker 8 (48:16):
Bar.

Speaker 5 (48:17):
But what is what what is kind of strange is
the fact that what Dimitri's reading directly from the I
R S is if you do a cashiers check, it
doesn't count, right, it's cash.

Speaker 20 (48:29):
It excludes the letter that they said and me said,
all of those were the same as cash.

Speaker 5 (48:33):
Yeah, that's what they're telling them, But that's not what
the IRS instructions.

Speaker 13 (48:37):
Yeah, I think there are two possibilities.

Speaker 3 (48:41):
There.

Speaker 20 (48:41):
Doesn't know what they're doing.

Speaker 4 (48:42):
Hey, why the hell.

Speaker 5 (48:43):
Is your why is your electric bill one thousand dollars?
I mean, do you like live on the top of
Aspen in a ninety thousand square foot house?

Speaker 4 (48:51):
What is this.

Speaker 20 (48:52):
No, I have three different people renting r V spaces
out here, I have them.

Speaker 4 (48:58):
They got them.

Speaker 5 (48:59):
Fifty am fucking down power like no one's business got it.

Speaker 20 (49:03):
Yeah, and then I have two different tenants in the
place that I'm running through, so it just it's it's
roughly around that.

Speaker 6 (49:08):
So I see.

Speaker 20 (49:09):
And the thing was it was ten thousand, seven hundred
and fifty. I went over by seven hundred and fifty dollars.

Speaker 13 (49:14):
Yeah.

Speaker 20 (49:14):
Such, Hey, Bart, it's fine.

Speaker 13 (49:16):
Bart.

Speaker 4 (49:17):
I want you.

Speaker 5 (49:18):
I want you to call over to brook at Red Rocks.
You have a commercial operation going where you're running out lots.
There is a good, and I mean good possibility she
can build a solar array out there, and you're going
to charge the electricity to your tenants, and you're gonna

(49:39):
become the electric company, and the system is going to
end up costing you zero zero.

Speaker 4 (49:46):
You become an electric company for zero.

Speaker 5 (49:50):
I know it sounds crazy, but you would be just
a great, great test case for something that I've been
thinking about doing.

Speaker 4 (49:58):
For a while. So do me a favorite. Call her
up and talk to her about it.

Speaker 5 (50:01):
Go to Redrocksars dot com, redrocksars dot com.

Speaker 4 (50:05):
Bart, I'm not kidding you.

Speaker 5 (50:07):
Tell Brooks, I want to talk to brook I talk
to Mark on air about a commercial system for my
trailer part.

Speaker 4 (50:14):
Just tell her that. All right, hey, Mark, this guy's worse.
I will all right, hold on a second, Go ahead.

Speaker 13 (50:19):
D listen to this.

Speaker 22 (50:22):
There is a section under these instructions that deal with
suspicious transactions that the business is required to report, like
what one of them? If it appears that a person
is trying to prevent a business from filing for maybe
three hundred, they're required to.

Speaker 13 (50:36):
Report just that.

Speaker 5 (50:37):
Oh so if you bitch to Excel, why are you
filing that, they have to report.

Speaker 4 (50:43):
That you bitch.

Speaker 13 (50:44):
That's my interpretation.

Speaker 4 (50:45):
That's my interpretation.

Speaker 13 (50:46):
Oh my god, this is ourwellion.

Speaker 4 (50:48):
Now what happens if you bitch about them bitching at you,
bitching about reporting, and then not bitching and then bitching.

Speaker 22 (50:57):
Oh, you might get your door blown in at four
in the morning. Got a dog shot? More coming up?

Speaker 12 (51:05):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free no obligation. Comparison
call Compass insurance paying too much your coverage at dozens
of insurance companies. Find out now three all three seven
to seven to one help. You'll think you're his only

(51:27):
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 4 (51:40):
All right three O three.

Speaker 5 (51:41):
Seven one three eight two five five three zero three Martino,
you've been ripped off for taking advantage of UH. We
want to hear from you, Kelly. Let's free up Ethan
online one until we get jfr Ethan. I promise we're
gonna find out what tax forms, if any, you're gonna
be able to fill out and file with your taxes
so you can benefit from that.

Speaker 6 (52:02):
Mark online it says eighty nine thirty six.

Speaker 5 (52:05):
Yeah, but does if I sold you a car, can
you simply go on and fill it out?

Speaker 6 (52:10):
It says yes, you can claim TV tax cutting a
federal tax return for qualifying purses before October one, twenty
twenty five.

Speaker 4 (52:17):
Wow, Phil, it's fair state or is it fed?

Speaker 21 (52:20):
Well?

Speaker 6 (52:21):
It doesn't say any about states. I'm assuming fed eighty
nine thirty six.

Speaker 5 (52:25):
There's also a state one. I wonder if he qualifies
for that yep. In fact, I think the state one's
still going to be around when the federal tax credit
goes away on EVS.

Speaker 4 (52:34):
I would like to find all that info up.

Speaker 5 (52:36):
But good, good catch here, Kevin, Hey John, what's going
on with this money order?

Speaker 9 (52:41):
Well? First off, hello, hello, I got a I got
a problem in it. You know, I'll just tell you
real fast. I buy a bank money order, I write
a note, I put it into an envelope and mail
it and there's no recognition for about a week. So

(53:04):
I called and said, did you get on the money order?

Speaker 11 (53:08):
Is it? No?

Speaker 9 (53:08):
I didn't get anything. So I'd checked back with the
bank and the money order had been cast and I said, well,
the party I sent it to never got it, And
they said, well it was a This is what disturbed
for me.

Speaker 4 (53:25):
What was it made out to?

Speaker 5 (53:26):
Was it made out to the individual's name or you
didn't put cash on it?

Speaker 4 (53:30):
Did you?

Speaker 9 (53:30):
Yeah? It was made out to my daughter. Okay, But anyways,
they said it's a non chase ATM where it was
cast at. And I'm going I never heard of anybody
cash in the bank money order at an ATM, but
I could be wrong.

Speaker 5 (53:47):
Well, was it I don't even know how you would
cash anything at an ATM. You could deposit it into
an ATM. Did you look at the did your bank
look at the return money order to see what account
it went in?

Speaker 13 (54:00):
Too?

Speaker 5 (54:00):
I've never heard has anybody ever heard of walking up
to an at and ATM and cashing a check? My god,
I mean, that's all we need. That would be absolutely insanity.

Speaker 9 (54:11):
Well, well, it seemed like they didn't. I wanted a
refund because I didn't think it was fair that they
would cast it at an ATM.

Speaker 4 (54:22):
And I mean, you know, well they didn't cash it
at in ATM.

Speaker 5 (54:25):
I don't know how anybody could cash anything at a ATM.

Speaker 4 (54:29):
How would that work?

Speaker 9 (54:31):
Well, I don't know, but they said the bank told
me that it was passed at a non chase ATM.

Speaker 4 (54:42):
I don't even know what that means.

Speaker 9 (54:45):
It means it was cast out an ATM.

Speaker 6 (54:48):
How do you.

Speaker 5 (54:49):
Cash something at an ATM deposit an ATM martial care
into your account? Yes, of course, But he's saying that's
not what happened. He's saying the at cash his check.

Speaker 7 (55:02):
I don't think that can happen.

Speaker 9 (55:04):
Well, let let me go through it. I bought the
money order. Yes, I wrote a little note. I put
it in an envelope. I mailed it and I checked
with the post office. They remember the envelope now. Then
I asked the bank about it. I said, they never

(55:26):
got the the money order, and they said, well, no,
it's those cast a week ago.

Speaker 4 (55:31):
Look, first of all, it would be if it was.

Speaker 5 (55:34):
You got to figure out where it was cashed, because
they're going to have a record.

Speaker 4 (55:38):
Of who cashed it. If if if I walk in with.

Speaker 5 (55:43):
The money order, listen, man, If I walk in with
the money order made out to Kevin Coukin, and I
walk into my bank and I convinced the teller to
go ahead and cash it, and they cash it, you're
going to get your money back because that's fraudulent, it's theft.
You would do a police report on a frozen instrument

(56:05):
and then basically you'd get your money back in ATM
you can deposit it. You're not gonna I don't even
know what that means.

Speaker 4 (56:14):
They cashed it.

Speaker 9 (56:14):
I have no argument with you. I never heard of
it before in my life.

Speaker 5 (56:18):
What bank did you buy it from?

Speaker 9 (56:23):
Excuse me?

Speaker 4 (56:24):
What bank did you get it from?

Speaker 9 (56:26):
I got it from the Chase.

Speaker 5 (56:28):
So you walked in and purchased it inside a branch
at Chase. Yeah, okay, and how much are we talking about?
By the way, have you walked back into the branch
where you bought it and said, hey, someone else cashed it.

Speaker 4 (56:43):
It was made out to my daughter. My daughter didn't
get it.

Speaker 5 (56:46):
It must have been stolen in the mail and somebody
else cashed it.

Speaker 9 (56:51):
Well, I did all of that except go in because
of this, I'm a handicap.

Speaker 4 (56:58):
That's fine.

Speaker 5 (56:59):
So when you though and talked to him, what did
they say after you said that? Did they say you
need to file a police report? Did they say anything?

Speaker 11 (57:07):
No?

Speaker 9 (57:08):
They didn't. They acted as if stuff Luckett went to
an ATM that wasn't Chase, and I, like you. I
scratched my head.

Speaker 5 (57:20):
Hey, Dipity, is Deputy Bow listening today?

Speaker 7 (57:24):
He was on the chat earlier.

Speaker 4 (57:25):
Deputy Dollar. Deputy Dollar.

Speaker 5 (57:28):
Yeah, let's get Deputy Dollar on this because if everything
he's saying is correct, he needs to get his five
hundred bucks back.

Speaker 4 (57:35):
Someone stole it. I mean someone stole it.

Speaker 5 (57:38):
That's the benefit of not sending five hundred dollars in cash.
If someone steals cash, there's nothing you can do. But
if you get a money order, I don't even care
if it's from the damn post office if they still
do it.

Speaker 16 (57:49):
Not to be negative, Nelly, but is it possible the
person he sent it to cashed it but just said
they never got it.

Speaker 4 (57:56):
Of course that's possible.

Speaker 9 (57:58):
It was my dollars. You wouldn't be lying to make
up Okay.

Speaker 5 (58:02):
Well, the only person that I know that there's someone
in her house. The only person that I know that
could cash that is someone named whatever his daughter's name is,
that walks into a bank somewhere and they probably call
up Wells Fargo, make sure it's valid, it's not a counterfeit,
and they check the name, they check the ID, then
they cash it.

Speaker 4 (58:21):
That's the only way.

Speaker 18 (58:22):
I know that would be aunt an at We're gonna
know what the possis.

Speaker 7 (58:28):
It would there would be a record of it.

Speaker 5 (58:30):
Yeah, there should be a freaking record of where that
check went.

Speaker 4 (58:33):
There should be or who cashed it and who signed
the back of it.

Speaker 5 (58:37):
And then if they did it inside of a branch,
which they must have, or even in the drive through,
there's gonna be video of whoever the hell it is. Now,
your name's not fret Her name's not like Mary Smith,
is it?

Speaker 4 (58:51):
Okay?

Speaker 16 (58:51):
A Deputy Dollars on the chat and he's listening, So Kelly,
get this information over to Deputy Dollar.

Speaker 7 (58:57):
He'll he'll look into that.

Speaker 5 (58:59):
Deputy Dollar, the I want do you have a copy
of the receipt?

Speaker 9 (59:04):
You mean the money order?

Speaker 13 (59:06):
Yeah?

Speaker 4 (59:06):
Do you have a copy of it?

Speaker 9 (59:08):
Yeah?

Speaker 5 (59:09):
And did you ever get the return part? That's like
endorsed at the very end like a checker. You never
got that.

Speaker 9 (59:15):
Oh I never got the money order back, but I
have the you know the Yeah, it was attached to it.

Speaker 5 (59:23):
John, I want you to get this over to Deputy Dollars.
Name is Scott, and she's going to tell you you
can email, write a.

Speaker 4 (59:31):
Picture of it, or text a picture of it.

Speaker 9 (59:34):
Well I can't, I'm blind. Oh but I have a
caregiver and she could do it on Tuesday.

Speaker 5 (59:43):
That'd be perfect or whenever. I don't care. How we
can work this out. What area are you in?

Speaker 9 (59:50):
I can tell a lot of springs.

Speaker 5 (59:52):
You're in the Spring staying it, if you're in Denver.
I almost figure something out to get it today. I
really want to get this done for you. I feel
like you're getting just let around. I hate banks.

Speaker 4 (01:00:03):
Banks. I'll tell you what.

Speaker 5 (01:00:04):
Whenever there's any kind of fraudulent thing, they're the ones
that always try to point out Oh no, no, no no.
I can't think for any reason unless what Suzanne said
is correct, is that your daughter actually cash.

Speaker 7 (01:00:15):
Or someone in her house cash tick.

Speaker 4 (01:00:19):
Even someone if it's made out to suit.

Speaker 5 (01:00:21):
Okay, if I walked in with a check right now,
made out to Suzanne Major, where could I possibly cash out?

Speaker 16 (01:00:27):
Okay, follow me down the road, Mark. If I have
a money order that's not in my name, would it
be that hard to put it in an ATM, to
deposit it into an account and then it goes through
unless it's flagged.

Speaker 7 (01:00:40):
It just goes through daily.

Speaker 5 (01:00:42):
And whatever bank did that, whatever bank did that and
allowed those funds go, needs to give them five hundred bucks.

Speaker 7 (01:00:48):
Yeah. So yeah, Deputy Dollar, you're listening.

Speaker 5 (01:00:52):
This is pretty cut and dry, John. It's the entire
reason banks have money orders. The entire reason we have
money orders is so you don't don't send cash and
you have somewhere to go if it gets stolen. It's
like travelers check, same thing.

Speaker 9 (01:01:08):
Well, that's what I was figuring when I did it.

Speaker 4 (01:01:11):
Yeah, now we're gonna help you out.

Speaker 6 (01:01:13):
Man.

Speaker 5 (01:01:13):
We're gonna stick to this like glue. And let me
tell you, I've had to sue them before.

Speaker 8 (01:01:18):
Yep.

Speaker 5 (01:01:18):
There, I had to sue them before, and I won.
I got exactly. I didn't even have to go to court.
They finally just cried uncle and gave me what the
hell I was looking for. These banks suck. These banks
really do suck. What is the entire reason there's money orders? Please, Dmitri?

(01:01:39):
Why why would there be a money order?

Speaker 22 (01:01:41):
Well, it's supposed to be a safer, more reliable way
than mailing money. And you know, one of the ways
to cash fraudulently cash your money order is let's say
sus gives me an even check or a money order.
It made out to me, yep, and you grab it
and on the back you put on a fraudule and
endorsement that says to the order of mark.

Speaker 4 (01:02:01):
And then I deposited through an ATM.

Speaker 13 (01:02:03):
Go right through the system.

Speaker 4 (01:02:04):
Yeah, we had someone steal. Listen to this. We had
to fight with this. I got to take a quick.

Speaker 5 (01:02:09):
Break and John and Susan I promised to come to you,
But listen to this, we had someone steal a troubleshooter
network check. They walked into the bank. They walked into
the bank, wrote it out to cash.

Speaker 4 (01:02:23):
Was it cash?

Speaker 5 (01:02:24):
I think they literally made it out to cash. Yeah,
and they cashed it right in the branch of our bank. Okay,
this is the last time we ever used that bank.
So and it was like five thousand dollars. It was ridiculous.
So they literally gave them five thousand dollars and we
called up and said, what the hell's this and they said, oh,
that was our band and they gave us a five

(01:02:45):
thousand back in the account and we said, whoa who
was it? We want to see the video you said
it was right there at the teller. They said, we're
not going to show you guys anything, and there's nothing
you can do. In fact, you guys can't even really
call the police for any reason because we're the ones
that got ripped off, not you. You didn't lose five thousand,
the bank did, and they didn't want to go forward

(01:03:07):
with any prosecution.

Speaker 4 (01:03:08):
I have no idea why.

Speaker 5 (01:03:09):
It probably takes some more time to go forward with
the prosecution than lose five grand. What bank was that?
And I know it was an anb who did we
have prior Vectra bank.

Speaker 4 (01:03:21):
They wouldn't.

Speaker 5 (01:03:22):
They wouldn't go forward trying to find out who's They
didn't even like steal a check from us. We must
have written whoever got this to check at one point
and they just phoned it up a check. They literally
just made a check.

Speaker 4 (01:03:35):
Bastards. Hold tape.

Speaker 12 (01:03:41):
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Speaker 4 (01:03:45):
You don't pay a cent until you're content.

Speaker 12 (01:03:50):
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Compass Insurance paying too much your coverage at dozens of
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seven to one help. You'll think you're his only customer
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com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two all.

Speaker 4 (01:04:12):
Right three three seven one three eight two five five.

Speaker 5 (01:04:15):
Three zero three Martino, we got two lines open. You've
been ripped off taking advantage of need any help. I
want to hear from you for absolute sure. I do
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(01:04:39):
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(01:04:59):
KH Windows dot Com. Now we've got a question on
a car title. Let's see what's going on with Susan. Susan,
what is happening?

Speaker 18 (01:05:10):
Hi there?

Speaker 4 (01:05:11):
Hello.

Speaker 18 (01:05:11):
So when I have paid off cars in the past,
the lender sends me the car title. Yes, in twenty
twenty four, I paid off my card that was financed
with Capital One Auto Finance, and I received a letter
saying that within fifteen days I had received the title. Well,

(01:05:33):
I got busy with life and realized, oh my god,
I never got the title, you know. And I looked
and looked and looked, you know, and I called them
and they said, oh no, we sent it, you know.
And I mean I looked, and.

Speaker 4 (01:05:45):
None of that matters.

Speaker 18 (01:05:47):
Something.

Speaker 4 (01:05:47):
So keep going.

Speaker 9 (01:05:48):
Yeah.

Speaker 18 (01:05:49):
So anyway, I kept calling them back and going through
their maze and telling them, no, I did not get
the title.

Speaker 4 (01:05:55):
I don't take any of that matter. I don't know
why that matters.

Speaker 18 (01:05:59):
Finally, well, I need the title.

Speaker 4 (01:06:04):
I understand. But here's how it works. Hold on, Susan.

Speaker 5 (01:06:08):
I want to tell you how it works, and we
might cut out a lot of the middle of this.
So when Capitol One or you know, a credit union
or whoever the lender is, HONDI, it doesn't matter who
it is. When you actually pay it off and it's
a valid check. It does take a couple weeks to process.
They do two things. One, because we're in Colorado, they
should send you the title. For people listening other states,

(01:06:29):
actually you hold the title even though there's a lean
on it. In Colorado, generally you don't even have the title.
But they also do what's called a lean release to
DMV and that state or county. So DMV, if you're
in Douglas County, would have got a lean release around
that same time. So technically all you should have to
do is walk in and request a title for your vehicle.

(01:06:54):
When you walk in, they're going to see that lean
release was filed electronically, and they're going to re print
you the title. Then you're going to have a copy
of exactly what they would have sent you, very valid.
Then you can sign it over or sell it, or
just have it and put it in your safe or
anything else.

Speaker 4 (01:07:11):
You don't.

Speaker 5 (01:07:11):
Necessarily, you just need to go down and file for
a lost title, and they're going to see the lean
release so when they print it to you, the lien
will no longer be connected to it.

Speaker 18 (01:07:22):
Okay, So they did finally send me a lean release letter. Okay,
I don't know that they filed it electronically. I did
a search and I it says that the lien is
still active. So I now have the lean release letter.

Speaker 4 (01:07:39):
Yeah, but I'm just.

Speaker 18 (01:07:39):
Wondering what changed. You know, why does DMB actually hold
the title?

Speaker 5 (01:07:44):
Well, to me, no DMVD does an old the title.
Usually the lenders do. So if I walk in and
buy a new HONDI and I finance it, now if
you pay cash fully different thing that goes to whoever
the lender is generally so in that case, HONDI would
keep it. But now with digital titles becoming more and more,
that's not even gonna matter but the one I don't

(01:08:05):
want to convolute what we're talking about.

Speaker 4 (01:08:07):
So No, and it happens all the time.

Speaker 5 (01:08:10):
I can't tell you how many times I was supposed
to get a title by whoever, and I just simply
don't get it. But I bet you anything, if you
went down five months ago and just walked into whatever
DMV you used, they would have had copy of that
Lean release and then they would have printed you the
title right there.

Speaker 4 (01:08:26):
It wouldn't have been a big deal.

Speaker 18 (01:08:29):
Okay, I couldn't find that information online.

Speaker 5 (01:08:32):
Yeah, you wont Yeah, and it's nice, it's yeah, and
how it should work. No, you're going on how it
should work. The problem is, I don't know who drops
the ball. I've asked myself that because I've had too
I keep using Hondi as an example, because I've had
two times where they tell me they sent me the
damn title and I never get the title. So and

(01:08:55):
I do exactly what I just told you, and the
Lean release has always been filed, But I don't know
why I never got the title. I don't know if
someone steals it in the mail. I mean, I just
don't know what the hell happens to it.

Speaker 18 (01:09:07):
Maybe it's so that they don't have to pay for
the paperwork.

Speaker 5 (01:09:11):
Well possibly, but they still have to do all the
work to release that lian on it. I mean, they
definitely have to do that. It's kind of weird, though,
I don't understand. Because there is a lean on the vehicle.
You can't sell it even if you had the title physically,
you can't sell it. Like Oklahoma, you get the title.
I don't know how many states where you buy a

(01:09:32):
car you get the title, but there's a lean on it.
I don't understand why the bank keeps the title. I've
never understood that, but that's just how it is in
this state.

Speaker 18 (01:09:43):
But you're good now, Well, yeah, it looks like I
have to fill out this form and you know, pay
for everything.

Speaker 5 (01:09:51):
There's not much to pay for it. All you have
to do. Take that letter you have, Yeah, it's like
five bucks. Take that letter, Susan, I put you on hold.

Speaker 4 (01:09:59):
Listen.

Speaker 5 (01:10:00):
Take that letter you have and go down to DMV
today and call me back in an hour when the
title's in your hand.

Speaker 12 (01:10:10):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only

(01:10:32):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 5 (01:10:42):
All Right, three oh three seven one three a two
five five. Look, we got a ton going on. We're
gonna hop right back to the phones right after this
a break. We have a question on a convenience store pricing. Keith,
I am dying to know what that means and what
your question is. And then Shannon, he's got a big
problem issue with five's home caregiver.

Speaker 4 (01:11:01):
Unfortunately we're hearing more and more of that these days.

Speaker 5 (01:11:03):
Everybody hold tight. I promise you guys are up first.
We have two lines open three oh three Martino three
oh three seven one three a two five five.

Speaker 12 (01:11:24):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're contenth
time for an insurance check up free no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies. Find out now three oh three seven
seven to one help. You'll think you're his only customer

(01:11:46):
when you choose Frank durand the real estate Man dot
Com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 20 (01:12:04):
You don't have.

Speaker 19 (01:12:08):
Just as fast as we can.

Speaker 1 (01:12:10):
Shooter's gonna help.

Speaker 14 (01:12:12):
Come man, this is.

Speaker 2 (01:12:15):
The trouble Shooter Show. No Tom Martinez, welcome my.

Speaker 5 (01:12:20):
Friends to the only show of it's kind. It's car Friday.
Here at a Troubleshooter Show. Kevin Cokin joins me. Deputy Dimitri,
Suzanne my beautiful wife, Deputy Doc uh not beautiful, No
offense Doc. And then Kelly answering your phone calls. Do
we have Dragon back here dragging on the other side

(01:12:40):
of the glass running the show?

Speaker 4 (01:12:41):
Man.

Speaker 5 (01:12:42):
I love our crew. We got the best crew in radio.
You know that we really do? We honest to goodness do.

Speaker 7 (01:12:48):
It's like a family mark.

Speaker 4 (01:12:49):
It's like it's like every seat is first class. It's
a Troubleshooter show.

Speaker 5 (01:12:55):
Yeah, exactly, all right, three O three seven one three
A two five five. Don't forget to join us on
YouTube during the breaks and stuff. We're always kind of
talking about different things going on, either in the show
or nothing to do with this.

Speaker 7 (01:13:07):
What's our favorite convenience store? We were just talking.

Speaker 5 (01:13:10):
About, Yeah, and that came up, and I'm going to
go right to the phones with Keith. But he's got
a question on a convenience store and I'm dying to
know what Daddy is with pricing. But Shannon's been holding
a little longer, So Keith your second, So just hang tight.
I promise Keith and Shannon, what is going on your
father's home caregiver?

Speaker 4 (01:13:29):
This could be a really bad deal. What's happening.

Speaker 11 (01:13:33):
That's what I'm thinking, and that's why I'm calling. I
do want to clarify that I am in Colorado. He
lives in California. We'll be traveling out there very soon,
probably to reside in his home for the next six
months or so. So my concern is he has a
former caregiver that he allowed to live in his home

(01:13:56):
rent free from twenty twenty four, I'm sorry, two thousand
and four to twenty twenty four. She had a stroke
in November of twenty twenty four, and as far as
I understand it, still has yet to regain. She doesn't
have the ability to care for herself at all, But

(01:14:19):
she is trying to get back into his home with
her caregivers, well with or without. So I am concerned
as to does she have any legal rights? If so,
what do I do to prevent this?

Speaker 4 (01:14:35):
From Shannon, I'm a little lost on this.

Speaker 5 (01:14:38):
So your father is in California and correct, the original caregiver.

Speaker 16 (01:14:46):
Was in his home for twenty years and as free
she had a stroke.

Speaker 4 (01:14:51):
She had a stroke, and now she of course can't
be a care now.

Speaker 16 (01:14:54):
What Shannon's saying, Mark is that the caregiver who had
this stroke is now she's been out soon twenty four
because of the stroke, is now trying to move back
in with.

Speaker 23 (01:15:04):
Her own caregiver with him with him in there. But
why would relations?

Speaker 5 (01:15:11):
Yeah, that's what I'm saying. That's where I'm getting a
little confused. Move back in for what reason? Move back
in just to live there.

Speaker 4 (01:15:18):
Right for twenty hours?

Speaker 5 (01:15:21):
That's a good point, Doc, Does your father want her
to move back in?

Speaker 11 (01:15:28):
I would say that if he understood the situation clearly
and that she was moving back in with caregivers. He
would say, no, not until she makes the full recovery.
And that's generally how I'm trying to side. I guess
another factor.

Speaker 5 (01:15:47):
Think of how hard but Shannon, think of how hard
it would be on both of them.

Speaker 4 (01:15:51):
She has a stroke.

Speaker 5 (01:15:52):
I mean, she's getting better, but they lived together for uh,
you know, twenty years. That's more than just your typical
care everything. They both probably want to get back to
what they assumed was normal. Who's got power or medical
power of attorney on your father?

Speaker 11 (01:16:07):
If anybody I do okay, well that's the medical power,
and I retained control of the trust.

Speaker 4 (01:16:14):
Well, then it would ultimately dis trustee. This is ultimately
up to you.

Speaker 11 (01:16:19):
Then, Oh that's what I'm thinking.

Speaker 5 (01:16:23):
Okay, I don't know why it went up to her,
yet give me a favorite, Kelly.

Speaker 4 (01:16:28):
Let's get well.

Speaker 16 (01:16:29):
What kind of and what kind of steps is she
trying to take to get back in.

Speaker 7 (01:16:33):
That's so concerning.

Speaker 11 (01:16:36):
Generally. So. She was released from rehab at the beginning
of this year, and beginning in February, she has come
down every two months routinely to visit with him. She
was last in his home for a visit for a
couple of hours at the end of July, and she
brought a couple of boxes with her that contained clothing,

(01:17:00):
et cetera. Now she still has a closet full of
clothes in a bedroom in his home, and she definitely
is talking about coming back.

Speaker 5 (01:17:15):
If your father wants her there and she's not up
to anything the farious I mean, if you have control
the trust, control the money, control the home, control the healthcare,
I mean, do you think, like, why do you even?
Why do you care? And I'm not saying that in
a not caring way. I'm like trying to understand if

(01:17:35):
your father wants her there and she can't change anything,
she can't move in and sell the house or take
over his bank accounts or anything, why do you care?

Speaker 4 (01:17:45):
I'm just curious. Do you not like her?

Speaker 11 (01:17:50):
I'm just going to say this. She is a gold digger.
She has given her large sums of money over the.

Speaker 14 (01:17:56):
Last four years.

Speaker 4 (01:17:58):
Now, I get it.

Speaker 11 (01:17:59):
And said yes. In February, shortly after she was released
from rehabs, she went to live and still resides in
her sister's home in Orange County, California. Got her she
started asking him for money.

Speaker 13 (01:18:16):
I got it.

Speaker 5 (01:18:17):
She's no good in your opinion, she's a gold digger
and if he's given her a lot of money in
the last four years. Now, I'm one hundred percent on
board with what you're talking about.

Speaker 4 (01:18:27):
I want to get Dan mackenzie on.

Speaker 5 (01:18:30):
Hold on, I want to get our expert, our estate
attorney on and talk to him about it and see
what ideas he has and what's the easiest way we
haven't Oh hees, Hey Dan McKenzie, Hey, Dan, let me
ask you something.

Speaker 4 (01:18:44):
Man.

Speaker 5 (01:18:45):
So Shannon calls up her father's in California. So just
so you know, we're talking about California. But for the
sake of this conversation, unless you know about California law,
which I don't think you practice there, let's pretend it's
Colorado and just give her advice based upon that. But
she's got power of attorney for medicals, she's in charge

(01:19:05):
of the trust and everything else. Apparently she is making
all the decisions, and I want to just clarify that
with that, Shannon, you are making all the decisions on
your father's behalf correct, legally correct.

Speaker 11 (01:19:19):
I have the ability to do that. Yeah, okay, to
include him.

Speaker 5 (01:19:24):
But yes, yeah, of course you understand what he's saying down. So,
but here's the deal. He had a caregiver that lived
with him for twenty years. She had a stroke, she's
recovering from the stroke out of the hospital, and now
she's like trying to move back in to his house.
And really the issue with that is is over the

(01:19:46):
past four or five years, the father has given her
a lot of money for whatever reason, and she's basically
a gold digger. According to Shannon, she's out to get
his money. So what's the easy way to take care
of this if she is over all of his decision making?
Can't see simply kick this lady out and not let

(01:20:07):
her move in, or what would you do in a
circumstance like dad Dan McKenzie.

Speaker 24 (01:20:13):
Well, I mean, I think, speaking from Shannon's perspective, the
problem is, I mean, she just noted like she has
the authority to make decisions for him, But he still
has authority to make decisions for himself, and she doesn't
really have any standing to like pursue legal action on
his behalf. It really would be up to him. So
if she thinks that he's being hoodwinked or is incapacitated

(01:20:39):
to a point where he's kind of susceptible to fraud
or abused by this woman. Unfortunately, she probably needs to consider, like,
you know, is it bad enough that he needs a
more official guardian or conservator appointed by a court, because
that actually takes his ability away to make decisions and

(01:21:00):
does give her standing to act on his behalf.

Speaker 5 (01:21:03):
Dan, if she's over the financial I thought you had
financial power of attorney?

Speaker 4 (01:21:08):
Is that correct, Shannon?

Speaker 11 (01:21:09):
I do. If I couldn't have everything I have durable, couldn't.

Speaker 4 (01:21:15):
She just turn the hose off?

Speaker 5 (01:21:17):
If all we're worried about here, We're not worried about
this person hurting him, but we're worried about her milking
him dry of money. I mean, I would assume she
can just turn off that faucet.

Speaker 24 (01:21:30):
Now, No, she a power of attorney just gives somebody
else the ability to act on my behalf. But I
still have my own authority.

Speaker 4 (01:21:37):
She needs a conservatorship.

Speaker 24 (01:21:39):
She needs to get him out of the decision making
if she thinks that he's doing And hey, people give
money to housekeepers because they're appreciative, because they like I mean,
there could be legitimate reasons to do it, even if
it doesn't really seem like.

Speaker 10 (01:21:52):
What she would do.

Speaker 24 (01:21:53):
So that's not the standard. But yeah, I mean, even
if I give you my power of attorney, I still
have the authority to handle my own affairs.

Speaker 10 (01:22:02):
I just you do too.

Speaker 11 (01:22:04):
Well let me. But I I am the trustee. He
has removed himself as the trustee. So I have control.

Speaker 9 (01:22:15):
Revoical Okay, Yeah, well I have.

Speaker 11 (01:22:21):
I have control of everything. The house is in the trust.

Speaker 4 (01:22:25):
Yeah, but he can his bank account, he can change
that if it's revocable.

Speaker 8 (01:22:31):
That's true.

Speaker 9 (01:22:31):
You can't.

Speaker 24 (01:22:33):
Yeah, so you could go out there and I suppose
change the locks or do something with the I mean yeah,
I mean you're in charge of the house. But yeah,
at Mark's point there that he Shannon.

Speaker 5 (01:22:46):
I want to say something a little just a little different.
I want you to think about and I also want
to know. I mean, dance dealt with so many different people.
It's crazy that are in situations like you're talking about now.
But I've always wondered this, Dan, I mean, I kind
of feel one way about this. If the guy, if
the guy's in his right mind, I mean, really, if
he can make his own decisions. I'm not saying he

(01:23:08):
doesn't have bad days or anything, but if he's happy
having her there.

Speaker 4 (01:23:13):
And let's even take it out of this scenario.

Speaker 5 (01:23:16):
Let's say it's a forty year old caregiver or a housekeeper,
a housekeeper or caregiver with benefits, let's just call it that,
and it's an eighty year old guy, and this is
what he wants. He wants those benefits and he wants
to leave that person money because in his eighties he's

(01:23:36):
getting taken care of in multiple different ways. I'm not
so sure there's anything wrong with someone in their right
mind making that decision. I'm not saying the kids wouldn't
be upset, the ex wife wouldn't be upset in a
million other things, but really it's kind of up to
that person. I mean, what are your thoughts on that
in general? Dan, just based upon what you've seen and

(01:23:58):
dealt with.

Speaker 24 (01:24:00):
I mean, that is generally the how the law works
on this is that you know, people, we're not we're
not substituting our opinions for what we think is appropriate
when we're asking whether what they did, either in their
will or during their lifetime is a valid thing to do,
because you know, I mean, where where does that end?
It's really about, like, is this housekeeper isolating him. Is

(01:24:22):
she like intercepting phone calls and preventing Shannon from reaching him.
Is she using that isolation and then pressure him to
like change things.

Speaker 10 (01:24:30):
Or give our gifts?

Speaker 24 (01:24:31):
Like now that's something that is, you know, not legally allowable.

Speaker 10 (01:24:36):
But if he just likes.

Speaker 24 (01:24:38):
Having her around for whatever reason, like yeah, we're not
gonna you know that, that is a valid thing to do.

Speaker 4 (01:24:45):
So so to just kind of wrap this uption.

Speaker 5 (01:24:47):
And I think your biggest option is you already do
hold the purse strings, but it's possible if you irritated
your father, he could revoke that trust and it's going
to be even a worse situation. Or if he really
doesn't have the mental capacity to make his own decisions,
then you could try to get some form of conservative
ship through the courts in California. But I mean, or

(01:25:10):
just maybe sit down with him and see what's really
in his brain. That might be one of the best
things to do. Go out, fly out, move in with
him for a little bit, like it sounded like you
were going to do, or at least move out to
that area and kind of determine the best way to
go forward.

Speaker 11 (01:25:28):
Okay, well, pardon me, I have done a lot of
that over the years, but I appreciate that perspective, you know,
I just I think this is a bad situation all around.

Speaker 4 (01:25:41):
I would wear around and I would too.

Speaker 11 (01:25:45):
Yeah, he's got he requires caregiving around the clock now
at this point, got it, So I would question his
overall mental capacity.

Speaker 4 (01:25:56):
You know, Hey, Dan, what's.

Speaker 5 (01:25:57):
The first step of that? I mean, really, is she
hires an attorney out there? I mean, let's get real,
that's the best way to do it.

Speaker 4 (01:26:05):
Yeah.

Speaker 24 (01:26:06):
Probably, I don't know.

Speaker 10 (01:26:08):
It sounds like you've.

Speaker 24 (01:26:08):
Medical car of attorney too, and maybe, like you know,
if you're worried that he really has taken advantage of
or susceptible to that, maybe a conversation with a doctor
just to see what his capabilities are.

Speaker 4 (01:26:21):
That's a good question.

Speaker 5 (01:26:22):
That actually, yes, primary care or however that looks, reach
out to them and talk to them about the concerns,
because ultimately they're probably going to need something from that
doctor for a court case or a conservatorship, right Dan, Yeah, Yeah,
I mean two birds one stone. Hey, Shannon, I do
appreciate the call.

Speaker 11 (01:26:42):
Dan.

Speaker 4 (01:26:43):
You know, how often do you hear of this?

Speaker 5 (01:26:45):
Because I don't know what the right answer is, And
I don't want to go back to the exact same example.

Speaker 4 (01:26:50):
But I don't know.

Speaker 5 (01:26:52):
I wouldn't want someone when I'm in my late seventies
or eighties or even nineties, if I'm functional, I wouldn't.
I want to live my life. It's my money, my life,
my house, my whatever. I don't care how old I am.
I understand where the child's coming from. Oh, this this person,
all of a sudden's going to take all of our money.

Speaker 4 (01:27:11):
But honestly, I mean, who's to say what's right?

Speaker 24 (01:27:15):
It is a very different in the hand of Nicole
Smith case is probably the most famous one on this
where that ninety you know something year old man, Oh yeah,
you know, married that married that model.

Speaker 4 (01:27:27):
And she was like twenty yeah, are you serious?

Speaker 7 (01:27:30):
I remember that.

Speaker 4 (01:27:31):
I remember the name Anne and Nicole Smith.

Speaker 7 (01:27:33):
She married like a ninety four year old guy.

Speaker 21 (01:27:35):
Sprame court what happened?

Speaker 4 (01:27:37):
So ultimately, Dan, what happened?

Speaker 24 (01:27:39):
I think they eventually settled it. And she, I mean
she tad you know that. The court was like, look,
you know, this does look weird that this amazing supermodel
did he attracted this wheelchair found ninety five year old man?

Speaker 4 (01:27:54):
Did he cut.

Speaker 5 (01:27:55):
Did he cut the kids all together out or what
was kind of the scenario that you remember.

Speaker 24 (01:28:00):
I don't remember they cut them all out, but she
got a good chunk, she got a.

Speaker 4 (01:28:05):
Huge like we're talking millions, I assume.

Speaker 24 (01:28:08):
Oh, yeah, he was very right.

Speaker 13 (01:28:09):
Well, well he was a billionaire. Hey, Dan, I have
a question.

Speaker 15 (01:28:12):
Wouldn't it be convenient if if this lady's caretaker agreed
to take care of her.

Speaker 4 (01:28:17):
Dad as well? Yeah, but she's saying her dad's way past.

Speaker 5 (01:28:22):
To me, it made it sound like he probably shouldn't
even be living in his house anymore.

Speaker 15 (01:28:26):
But if a cat taking care of the woman, maybe
he can take care of her dad as well, and
not until she's able to function properly.

Speaker 5 (01:28:36):
Yeah, who knows, Dan, It's crazy stuff out there, man.
I love some of the stories that I've heard from
you and some of the questions we've asked you over
the years. I'll tell you, folks, if you don't have
your trust or your will or things up to date
or asset protection and you think he might long end
up in long term care, you're absolutely nuts.

Speaker 4 (01:28:57):
Not to call Dan McKenzie.

Speaker 5 (01:28:58):
Dan, as always, I appreciate it, but really, folks, reach
out talk to him. He'll answer the questions. And by
the way, he's flat rate pricing on estate planning. He's
going to talk to you figure out what you need.
Most people don't even know what they need. But if
you haven't updated your will or trust, or maybe you
moved years ago and you've gotten divorced, or the kids
have turned of age, or you didn't have kids now

(01:29:20):
you do, or you have step kids and you're trying
to figure out how that's all going to work if
something sudden happens eight three three co plans. He's a
wealth of information eight three three coo plans.

Speaker 12 (01:29:40):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three three seven to
seven to one help. You'll think you're his only customer

(01:30:02):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 5 (01:30:23):
All right three oh three seven one three, A two, five,
five three zero three Martino, we got some lines open.
I'd love to hear from you you've been ripped off
or taking advantage of.

Speaker 4 (01:30:31):
Then we're going to dive into some big updates that
we have.

Speaker 5 (01:30:35):
Kevin Cokin actually solved one, but I've been dying to
hear what Keith has to say. He has a question
on This is all I see on the screen, Convenient
store pricing. Keith, what say you?

Speaker 8 (01:30:53):
Yeah?

Speaker 25 (01:30:53):
So I was on my way home and I needed
to get to the store do a little shopping. But
I was like, well, I don't have time right now,
So I figured I to stop at a gas station
and grab a gallon of milk and a two liter
of PEPSI to get by until I get to the store.

Speaker 5 (01:31:06):
Did they have mortgage lender out front?

Speaker 25 (01:31:13):
I knew I would have to pay more, So anyways,
I got a gall of milk and a two liter PEPSI,
I left and I got thinking my change, I just
stuck in my pocket a while. I gave him a
twenty dollar bill and I didn't even get a ten
dollars bill back, So of course I didn't get a receipt.
So I turned around. I went back, got a receipt,
and come to find out, I paid seven dollars and
forty nine cents for a gallon of two percent milk.

Speaker 4 (01:31:36):
That's crazy.

Speaker 25 (01:31:38):
How much was the bill of twelve forty Yeah, the
PEPSI was four to twenty nine, so total was twelve
forty two.

Speaker 6 (01:31:45):
With text.

Speaker 25 (01:31:46):
I got seven dollars and fifty eight cents back on
the twenty dollars bill.

Speaker 5 (01:31:50):
Yeah, that's it. It's crazy, man. I don't even know
what to say about it. That is so much county.

Speaker 15 (01:31:57):
How much is a gallon of milk at us at
King's safely.

Speaker 5 (01:32:01):
I'd say three bucks, maybe fourth eighteen.

Speaker 19 (01:32:05):
Yeah, even seven to eleven.

Speaker 25 (01:32:07):
In the same town is like under five dollars for
a gallon of milk.

Speaker 5 (01:32:11):
Well, i'll tell you probably the best convenience store price wise,
I'd say his Quick Trip, but they're just simply not
everywhere yet. I'm looking two percent milk at Walmart. I
want to tell you something, man, I just discovered this.
I'm out in Franktown, and so Walmart we're looking at.
Would you say a gallon? A gallon of milk's like

(01:32:34):
four bucks and you can get it delivered, so they'll
deliver now, they'll deliver to us now in Franktown. Because
we're part of Walmart Plus. It's like being a prime
member and it's crazy. The other day people.

Speaker 4 (01:32:47):
Laugh at me. In fact, I'm wearing one of them
right now.

Speaker 7 (01:32:50):
Laugh at you.

Speaker 5 (01:32:51):
My wife laughs at me. This shirt I'm wearing right now,
this Wrangler shirt. It's a beautiful Wrangler T shirt. It's
a nice thick cotton.

Speaker 7 (01:33:00):
It's got a Wrangler T shirt.

Speaker 4 (01:33:02):
It's got a pocket. Does it's the bomb? And guess what?
Three of them?

Speaker 5 (01:33:07):
Three of them twelve bucks four bucks each from Walmart
delivered to me in two hours.

Speaker 4 (01:33:12):
Twelve bucks for three shirts? What the hell am I
supposed to do? Not order them?

Speaker 13 (01:33:16):
Does it have a pouch?

Speaker 11 (01:33:19):
No?

Speaker 4 (01:33:19):
You can't beat it at all. Man, It's it's crazy.

Speaker 5 (01:33:22):
But my point is you, if you add Walmart Plus,
you could have literally had that stuff.

Speaker 4 (01:33:27):
Delivered and save money. Think about that.

Speaker 25 (01:33:31):
You know it might be Yeah.

Speaker 6 (01:33:33):
Costco delivers too.

Speaker 4 (01:33:35):
Someone told me Costco will deliver a pizza.

Speaker 6 (01:33:38):
Now, yep, they'll deliver milk seven bucks for two gallons,
seven bucks two gallons.

Speaker 4 (01:33:43):
Then they'll deliver.

Speaker 7 (01:33:46):
Can I get a hot dog with that?

Speaker 4 (01:33:47):
Please?

Speaker 6 (01:33:48):
Dude?

Speaker 4 (01:33:48):
A dollar fifty hot dog and a drink.

Speaker 22 (01:33:50):
Is the bomb I got you, guys, bof beat When
Amazon will deliver a gallon of two percent milk for
three twenty two?

Speaker 13 (01:33:58):
Who Amazon dot com?

Speaker 4 (01:34:00):
Wow? Yeah, three twenty two that includes delivery.

Speaker 13 (01:34:03):
Yeah, it's from through Amazon grocery man.

Speaker 4 (01:34:07):
Yeah, I don't know what to tell you.

Speaker 5 (01:34:08):
The only convenience stores I walked into a Quick Trip
I don't know. It was up kind of by Dia
and what I was super impressed by. And Susannah and
I grew up what will be met in Oklahoma?

Speaker 4 (01:34:20):
And quick Trips? That was it.

Speaker 5 (01:34:21):
It was either gett and go or quick trips. We
didn't have seven eleven quick trip oh yeah, back then,
like ninety nine cents for the sandwich. I mean it
was crazy. But this Quick Trip we went into, and
they're pretty new to the area. Not only were their
gas prices like lower than anybody, but they had fresh
iced tea and probably fifteen different kinds freshly brewed iced tea, raspberry, regular,

(01:34:48):
whatever else. There were at least fifteen kinds right there,
like the big coffee things where they would put the
tea bags in and they were brewing it fresh, right
there and it was like a dollar forty nine for
a cup. Today it's bigger than your head. I think
quick Trip's pretty cool.

Speaker 13 (01:35:02):
Man.

Speaker 4 (01:35:03):
What was the one you went to? Anyhow, I don't
think I asked you.

Speaker 8 (01:35:07):
It was.

Speaker 6 (01:35:08):
It was Maverick.

Speaker 4 (01:35:09):
Yeah, Maverick. I don't think sech great. Now you say
something Mark, Yeah, what to do?

Speaker 15 (01:35:13):
Just don't make how much they charge you don't have
to buy it if if you think.

Speaker 8 (01:35:18):
That's well, that's just it.

Speaker 25 (01:35:19):
So realize that first, like I said, it was kind
of in a rush did that, and then I knew
I would pay more.

Speaker 4 (01:35:26):
For it, but you didn't take that much more.

Speaker 8 (01:35:30):
No, yeah.

Speaker 25 (01:35:30):
But at the same time I was like, okay, well
can I just exchange it? And he said, well, no,
I can't exchange it for you, or I can't give
your money back, you know, but I'll do an instore
credit for you.

Speaker 5 (01:35:41):
We got no return policy for you. All right, Hey,
thanks for that, Keith. I got to take a break.
Three oh three seven one three eight two five five.
Word's my car?

Speaker 4 (01:35:49):
Question? Is I got Kevin cockin over here? Sulking?

Speaker 11 (01:35:59):
All right?

Speaker 5 (01:36:00):
We know three seven one three eight two five five
three oh three Martino, you got any questions been ripped
off by a contractor man. What a busy week it's been.
This week's been absolutely insane. Three oh three seven one
three eight two five five uh three zero three Martino,
Kevin Coukin, What were what was this one.

Speaker 4 (01:36:21):
With the warranty? Dimitri was telling me about what happened.

Speaker 6 (01:36:26):
Well, she had an engine installed in her jeep at
a uh I believe it's a big o and Elizabeth.

Speaker 4 (01:36:32):
Okay, I can picture the big o' and Elizabeth yep.

Speaker 6 (01:36:34):
You know, decent shopping every no no worries. And there
were some some errors in installation, but there was also
an issue with the motor, and I think it really
came down to just a communication where they weren't getting along.

Speaker 4 (01:36:49):
You know, though they were sick of her, she was
sick of it.

Speaker 6 (01:36:51):
Yeah, it got out big time. So we got involved,
and I got with Central Auto Parts, who supplied the
engine originally, and they really stepped up.

Speaker 4 (01:37:00):
Is that the problem the engine itself.

Speaker 6 (01:37:01):
The engine itself had a head gasket problem. So you know,
big I was going to put a thousand towards the
thousand that Central was providing for the warranty and sending
a motor. Well, we have the motorating. We're almost done
with it.

Speaker 4 (01:37:15):
So how much is it going to end up costing
the customer? Total?

Speaker 6 (01:37:17):
Probably a couple couple of thousand, But she's gonna have
a new age. You canna have a new engine, and
it's going to be installed properly.

Speaker 11 (01:37:23):
It was.

Speaker 13 (01:37:23):
It was edgy.

Speaker 6 (01:37:24):
I mean it's you know, I got a couple of
young tags. They do the same thing. They're just QC.
They didn't q see it enough.

Speaker 5 (01:37:31):
Let me ask something about extended warranties. It's all in
how you communicate with the warranty company a lot.

Speaker 4 (01:37:39):
Isn't it.

Speaker 5 (01:37:39):
Absolutely, So someone comes in, they have an extended warranty
when they bought the car.

Speaker 4 (01:37:45):
They could go to one shop. Listen to what I'm saying,
everybody out there.

Speaker 5 (01:37:48):
You can go to one shop with that extended warranty
and those people have no idea how not to screw you.
It's not like they even intentionally do it. But we
had one shop actually tell them listen to this. We
had one shop mentioned to the warranty company they probably
do drive a lot because there's an Uber. They actually

(01:38:09):
said this. There's an Uber sticker on their windshield. And
that voided the entire warranty absolutely, and they didn't mean
to do that. They wanted the job, but they literally
voided the warranty on them.

Speaker 6 (01:38:20):
And you see, that's how we do things. I mean,
if they ask us, is there an uber sticker on
the car, I'm.

Speaker 4 (01:38:25):
Not gonna lie. I actually ask.

Speaker 6 (01:38:26):
Now, well some do, but I'm not going to lie
and say no there isn't if there is, but I
probably tell the customers. I'm not going to I'm not
going to volunteer. Yeah, you know, little details along the way.
You know, did an overheat? And I was like, I
don't know, never overheated for us. That's all I can
account for.

Speaker 5 (01:38:43):
So things like that, How often do these warranty companies
actually send out somebody all the time?

Speaker 6 (01:38:49):
Now?

Speaker 4 (01:38:50):
So over a certain amount or what are most of the.

Speaker 6 (01:38:53):
Jobs we have are over that certain amount? They're all
in transmission things like that. So, yeah, we have to
wait for an adjuster.

Speaker 5 (01:38:59):
All right, Steve's got a question on an oil leak. Steve,
what's going on?

Speaker 26 (01:39:04):
Well, maybe you could help me. Okay, So I got
the two thousand and two, the seven point three diesel,
and this thing has had annoy this thing has had
an oil league for the last I say, I say,
close to ten years that I am, I am, I
am not kidding. When it leaks, you know, sometimes I'll
get underneath the truck. It's about the size of a

(01:39:26):
I don't know, tennis ball. Other times it's about the
size of a football.

Speaker 9 (01:39:30):
But it leaks.

Speaker 26 (01:39:31):
I've had to all kinds of mechanics. From what I understand,
they tell me it's the high pressure oil pump that's
in the bellley on the motor. They've replaced the old rings.
They I've done it a dozen times and nothing seems
to freak and fix the leak.

Speaker 4 (01:39:49):
How much does that think? How much is that pump replacement?

Speaker 26 (01:39:53):
About four hundred dollars that's just the pump. Then you're
you're you're talking about eight hundred dollars for the pump.

Speaker 4 (01:39:59):
Wow, what do you think? Kevin?

Speaker 6 (01:40:02):
Well, it's a common leak. And how many million miles
do you have on this truck?

Speaker 9 (01:40:07):
Steve? Yeah, well.

Speaker 6 (01:40:11):
Four thousand, yeah exactly.

Speaker 13 (01:40:14):
Oh lord, you know we don't do it.

Speaker 9 (01:40:16):
Yeah, go ahead, go ahead.

Speaker 6 (01:40:21):
Now you know we can sneak a peek at it
for you anytime you like, and give us you give
you an opinion. The guys used to be cast Iron
Towing have a really good diesel shop over there. Where
is that at over off of Washington and Pearl. You
remember cast Iron Towing?

Speaker 5 (01:40:36):
I remember that. I thought they were gone. Are they
I don't know, I don't think so, okay, yeah, finding
a good diesel shop.

Speaker 4 (01:40:43):
I've said this.

Speaker 5 (01:40:44):
So many times. Man, it's its own deal. Hey, hey, Steve,
I want to talk to you about something. This is
Steve the painter, by the way. I wanted to talk
to you about something else. You got a minute, You
got a minute, I got a break.

Speaker 13 (01:40:57):
Oh yeah, go ahead.

Speaker 5 (01:40:58):
So Steve actually went out out and looked at a
job for us years ago.

Speaker 4 (01:41:04):
Actually, I'll get into it after this whole lot, all right?

Speaker 5 (01:41:20):
Three O three seven one three eight two five five
three oh three Martino, Hey, real quick, I had this
nutcase call up. In my opinion, he's a nutcase. I
said I'd take down some stuff for him years ago.
He really screwed some people over and you know what,
I'm feeling a little nice today. So I'm not going
to throw his name out there. But we took him

(01:41:41):
off Sleeves Brigade. People that listen all the time, know
what I'm talking about. So he goes, hey, can you
take down this article? So I take it down. Oh hey,
it's on your Facebook too, can you take it off there?
So I take it off there, Then I take it
off another place, Then I take it off another place.
Then the next thing I know, he's asking me to
take it down from stuff I have zero power over.
It'd be like if Kevin copied the article and put

(01:42:02):
it up on your website.

Speaker 4 (01:42:04):
I can't take it down from your website. It's out there.

Speaker 5 (01:42:07):
So he got pissed that I couldn't take stuff down
from certain So I'll say his first name. So Calen
calls up. I think it was this week. Was it
this week or last week? I don't remember.

Speaker 7 (01:42:17):
It was last week.

Speaker 5 (01:42:18):
Yeah, whenever he calls up during the show, wants to
come on the air to bitch at me about not
taking it down from some site I have no control over.
So I said, you know what, I can't believe this
nutcase is calling up. So I recapped the whole original problem,
and the whole original problem was insane. Basically, this guy
got so mad at a bad review and the job
he did was horrible.

Speaker 4 (01:42:39):
He got so mad.

Speaker 5 (01:42:40):
He accused the guy of leaving a bad review for
one reason. He said the job was great, which it wasn't.
We had pictures of it.

Speaker 4 (01:42:47):
The only reason you complained is because your wife was
having an affair with me and you were mad over that.
So it was absolutely insane.

Speaker 5 (01:42:56):
But then, Steve, after this went down last week, I
forgot about this. Steve, you were the one that went
out as our expert to look at the paint job.

Speaker 4 (01:43:04):
Weren't you?

Speaker 3 (01:43:05):
Yes?

Speaker 4 (01:43:06):
And how bad was it?

Speaker 26 (01:43:07):
Mark? Well, that's that wasn't just a bad paint job.

Speaker 6 (01:43:11):
That was criminal.

Speaker 16 (01:43:12):
Yeah, that's where they put Steve, didn't they put like
throw red paint all over the sidewalks.

Speaker 26 (01:43:19):
Well, what they did is one of the one of
the hourly employees, went back, I guess about five six
o'clock in the evening, grabbed a five gallon bucket and
just started braying it everywhere. On the windows, barbecue, it
was everywhere, concrete, it was, it was on the fence,
it was everywhere.

Speaker 25 (01:43:37):
That was criminal.

Speaker 8 (01:43:38):
Steve.

Speaker 5 (01:43:38):
I appreciate it, and I forgot that You're the one
that went out there.

Speaker 4 (01:43:43):
But it was crazy.

Speaker 9 (01:43:44):
Man.

Speaker 5 (01:43:44):
He's right when I said it was a bad job.
I like what he said. It was criminal, and then
the guy's answer to it was that, well, it was
actually a good job, but your wife likes me and
we're having an affair.

Speaker 4 (01:43:57):
It was insane. Everybody holds tight.

Speaker 5 (01:43:59):
Listen two transmission questions A sprinkler problem, one line open
right here on the Troubleshooter Network.

Speaker 12 (01:44:13):
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Speaker 4 (01:44:17):
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Speaker 12 (01:44:21):
Plead time for an insurance check up free, no obligation
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three nine to zero sixteen twenty two.

Speaker 1 (01:44:48):
Ripped so you don't have run ac. The shoot is
gonna help.

Speaker 2 (01:45:01):
Come Dix. He is the Troubleshooter Show. No Tom Martinez.

Speaker 5 (01:45:07):
Welcome my friends to the only show of its guy.
We're here to solve problems, to answer questions, take complaints.

Speaker 4 (01:45:14):
Some days I show up.

Speaker 5 (01:45:16):
We talk we recoup millions of dollars, over three hundred
millions of dollars in forty five years. Think about that,
over three hundred million dollars cash, merchandise exchanges, refunds.

Speaker 4 (01:45:27):
I always learn something.

Speaker 5 (01:45:28):
Very few days does this show go by where I
don't learn something. I learned that an associate of mine,
Deputy Dmitri. This guy has saved a lot of money,
and he's done a great job, I mean no doubt.
But what I learned today a few things about Dmitri,
which is quite amazing, it really is. First of all,
he's got a pen. What kind of pen is it?

Speaker 13 (01:45:49):
Oh, it's a monk Blanc pen.

Speaker 5 (01:45:51):
He's got a pen called a mob Blanc just pen
like retails for over fifteen hundred dollars. But even though
you would think an expensive pen would do whatever, right,
Kevin Kevin Cock can share it an auto tech.

Speaker 4 (01:46:03):
If I spend fifteen.

Speaker 5 (01:46:04):
Hundred bucks on a pen, I would think it would
cook food for.

Speaker 6 (01:46:07):
Me, or at least right every time you want to write.

Speaker 4 (01:46:09):
Or at least write with it. What I learned about
le Blanc.

Speaker 5 (01:46:13):
Fla Blanc mount Mount Multiplank pens.

Speaker 4 (01:46:16):
I've learned a couple of things.

Speaker 13 (01:46:18):
One, you got to stick your nose up in the
air when you say that.

Speaker 5 (01:46:20):
You have to stick your nose up when you use it.
But you have to apply only a certain amount of pressure.
Else who won't work?

Speaker 7 (01:46:26):
Yeah, it's cool.

Speaker 4 (01:46:27):
I tried it.

Speaker 16 (01:46:27):
Mark.

Speaker 4 (01:46:28):
You got to turn a certain angle.

Speaker 7 (01:46:30):
Yeah.

Speaker 5 (01:46:31):
And if you write too fast or too slow, it's
either not enough ink or too much ache.

Speaker 7 (01:46:35):
And you can add your signature scent to the ink.
That's so cool.

Speaker 5 (01:46:39):
And then I learned that he makes his own color
of ink. Right, what's what's your BlackBerry?

Speaker 22 (01:46:44):
Something mystery mystery BlackBerry.

Speaker 4 (01:46:48):
That's his own color. And he adds his own smell.

Speaker 1 (01:46:51):
Scent signature, sent his own.

Speaker 4 (01:46:54):
Signature smell to the ink.

Speaker 15 (01:46:56):
Cool.

Speaker 4 (01:46:57):
Can you imagine you have a pen? It's fifteen hundred bucks.

Speaker 5 (01:47:00):
It stinks, and people know that it's you that's actually
writing because of the odor it puts out market.

Speaker 13 (01:47:09):
It's actually a security feature.

Speaker 22 (01:47:11):
This way, my bank knows if the check that someone
is presenting to be cash is porged or not.

Speaker 4 (01:47:16):
Yes, with your le pepy la pew that sounds like wine.

Speaker 5 (01:47:20):
I'm gonna start calling him peppy la pew with his
fancy pen, I'll tell you what I bet that pen.
First of all, I bet you can't write upside down
with it like you can the astronaut pen.

Speaker 22 (01:47:31):
That's true, Okay, it's not a flight qualified pen, and if.

Speaker 4 (01:47:34):
You lost it, you'd feel bad.

Speaker 5 (01:47:36):
I challenged him during the break to a write off.
I grabbed a pen that Michael Brown up dropped on
the floor probably three years ago.

Speaker 4 (01:47:46):
That no one's picked up. My pen did a lot
more than his pen.

Speaker 13 (01:47:51):
I can see.

Speaker 4 (01:47:51):
That's absolutely correct, thank you.

Speaker 5 (01:47:54):
Three oh three seven one three A two five five.
Hey Geraldine, what is your question on this transmission?

Speaker 27 (01:48:03):
My cart starts up just fine and runs okay until
I come to a complete stop like at light or
do you make a turn, and then it completely dies
and then I have to I put it in park
and start up and it darts again. It doesn't do
that all the time.

Speaker 4 (01:48:23):
But like one out of ten every other.

Speaker 27 (01:48:28):
Yeah, I run out of five.

Speaker 5 (01:48:31):
So if you brought it up to Kevin, I'm just
giving this as a four instance, and he had it
for twenty minutes, it would happen at one point on
a test drive.

Speaker 16 (01:48:44):
No, oh, and Mark, this is a nineteen ninety two
Dodge Dynasty.

Speaker 4 (01:48:49):
Wow, how many miles are on it.

Speaker 27 (01:48:53):
Two and sixty nine.

Speaker 4 (01:48:55):
I could. I'm just guessing.

Speaker 5 (01:48:57):
The problem is it's a nineteen ninety to Dodge Dynasty
with almost three hundred thousand miles on it.

Speaker 4 (01:49:03):
I mean, Kevin, really, what could that be?

Speaker 6 (01:49:06):
Anything in the idol circuit? You know, carbon build up?
I mean a lot of different things.

Speaker 9 (01:49:10):
Does it?

Speaker 5 (01:49:11):
But why would if it was build up? Why would
it only do it occasionally?

Speaker 6 (01:49:15):
Well, it may not be a smooth out of the
other times in a match, it may just die. So
you know it's the first thing to look at is
the auto controls.

Speaker 4 (01:49:22):
Is that carbureted? No?

Speaker 28 (01:49:24):
No?

Speaker 4 (01:49:24):
When did carburetors go away?

Speaker 15 (01:49:26):
Oh?

Speaker 13 (01:49:27):
Eighty okay?

Speaker 6 (01:49:28):
Yeah, like eighty five?

Speaker 5 (01:49:29):
Geraldine. Does it have a crank on the front you
turn to start it?

Speaker 8 (01:49:36):
No?

Speaker 27 (01:49:36):
My husband till late means on it all the time.
I've had it for thirty two years. That's in the
last ten years. In the last ten years, I've kept
up with taking your two different garages to keep up
with everything.

Speaker 9 (01:49:52):
Yeah.

Speaker 27 (01:49:52):
I puts pretty four ca in it. I dang brush gash.

Speaker 19 (01:50:00):
Yeah.

Speaker 27 (01:50:00):
And the only problem I had in the last ten
years is I replaced a radiator, had a small leak,
and I had a sense to go out on the transmission.

Speaker 5 (01:50:12):
It's actually amazing the radiator lasted that long, although back
then they probably weren't plastic anywhere better.

Speaker 22 (01:50:20):
Yeah, Dimitri Geraldine, is the is the speedometer marked in
miles per hour or leagues per fortnight?

Speaker 13 (01:50:31):
One day?

Speaker 22 (01:50:32):
If the checked dine engine torching nights? Please take it
into Kevin's shop for a check up.

Speaker 4 (01:50:39):
Have you have you.

Speaker 5 (01:50:43):
Have you thought about getting a new car?

Speaker 27 (01:50:46):
I just turned my car into a classic a couple
of weeks ago.

Speaker 7 (01:50:51):
Impressed.

Speaker 27 (01:50:52):
That was what I was looking forward to. So it's
a classic.

Speaker 5 (01:50:56):
But at what point, though, Let's say you needed a transmission.
You wouldn't put that money into this? Would you?

Speaker 7 (01:51:02):
Could you even get a transmission for it?

Speaker 13 (01:51:05):
Ye?

Speaker 4 (01:51:06):
Jeff could probably rebuild it.

Speaker 6 (01:51:07):
Yes, sure, but it's getting harder and harder to find
these older parts. Would you really difficult?

Speaker 4 (01:51:12):
How much money would you put into it? I'm just curious.

Speaker 19 (01:51:14):
Cheraldine A couple thousand maybe?

Speaker 23 (01:51:19):
Oh my goodness, wow, I think she hasn't had a
car payment in like twenty five years.

Speaker 5 (01:51:26):
I hope not, or she or she made the worst
financial decision of her life.

Speaker 4 (01:51:31):
I'm on my last payment. Why don't would you look
at that for free?

Speaker 6 (01:51:36):
For Yeah, we take PEK if you want to come
by some times, Why don't.

Speaker 5 (01:51:39):
You bring it over to Kevin? Seriously, he'll look at it.
They'll they'll they'll give you a diagnostic for free on it.

Speaker 19 (01:51:45):
I don't.

Speaker 4 (01:51:47):
That's a long drive. I'm not sure he'll make it.
I'm not sure that car will make it down to
Kevin's plice Jeraldee.

Speaker 7 (01:51:55):
That car's living on love.

Speaker 27 (01:51:58):
It might stop once and allowed, but we don't make it.

Speaker 5 (01:52:01):
I like that attitude. That's what Susanne sways about me
a lot, all right? Three O three seven one three
A two five five Christie, what's going on?

Speaker 28 (01:52:11):
Oh?

Speaker 19 (01:52:12):
I'm Timmy.

Speaker 29 (01:52:14):
Hi, Hey, Hi.

Speaker 28 (01:52:17):
Dmitri helped me with my Hanna srvy, So it's time
to talk about a carpet.

Speaker 22 (01:52:22):
Oh are You'm the lady with a mysterious sound that
only you and I could?

Speaker 19 (01:52:27):
Oh no, yes, except we know it wasn't just you
and I, but you and I.

Speaker 20 (01:52:32):
Heard it best.

Speaker 22 (01:52:33):
Oh yeah, and you know what mile high Honda, Kevin.

Speaker 4 (01:52:37):
You were a part of this.

Speaker 6 (01:52:39):
I didn't hear a thing.

Speaker 4 (01:52:40):
You didn't hear anything. I didn't hear anything.

Speaker 6 (01:52:42):
You were imagining that.

Speaker 22 (01:52:43):
The whole huge props to Mile High Honda. I met
this lady at Mile High Honda because I made an
appointment with one of their service managers, and this gentleman
was so attentive. He didn't treat either one of us
like we're crazy. We went on a prolonged test drive
and he heard all the sounds.

Speaker 4 (01:53:01):
He heard that mysterious and what they do to fix them?

Speaker 13 (01:53:03):
They fixed it? He said, Wait a.

Speaker 4 (01:53:06):
Minute, Christy, is the sound gone?

Speaker 19 (01:53:12):
You still have it?

Speaker 28 (01:53:13):
That's great.

Speaker 19 (01:53:14):
The sound is now in the engine compartment where it belonged.

Speaker 4 (01:53:19):
Wait a sec is that her from the original call
Dragon Christie?

Speaker 12 (01:53:29):
Yeah?

Speaker 5 (01:53:30):
Dragon, you and priss Dragon. Enough with your sound making skills.
He actually captured that from six months ago. One more
time for old times sake. Now, Kevin, once again, though,
when you got into the car, you did not hear that. No,
they're looking at each other like, yeah, that's it, that's it.

(01:53:53):
I heard nothing.

Speaker 19 (01:53:59):
What do you remember what the fix was?

Speaker 13 (01:54:02):
Yeah? I do what?

Speaker 6 (01:54:03):
So there was a psychologist psychotic medication, yes, medication.

Speaker 22 (01:54:12):
But Mile High Honda gave her a pair of earplugs
for free.

Speaker 19 (01:54:23):
Give me a loaner.

Speaker 22 (01:54:27):
They discovered that the factory had misapplied certain isolation isolating
components around the transmission.

Speaker 4 (01:54:34):
Almost like a foam or something.

Speaker 13 (01:54:36):
I don't know, just some some from the rub.

Speaker 28 (01:54:39):
Around the steering columns and the firewall.

Speaker 22 (01:54:41):
And they not only fixed it for free, they gave
her a free loaner car while her car was in
the shop. And when they returned the car she was
missing a front license plate installation kit. They installed her
license plate and provided the parts and labor for free.

Speaker 4 (01:55:01):
Was it like a TSB on it or was it
just her car?

Speaker 13 (01:55:04):
It was just her car.

Speaker 22 (01:55:06):
And they did all of this under warranty, and they
went mile Aehunda, went above and beyond. Man, what a
pleasure to do.

Speaker 5 (01:55:13):
Kevin and I had a side be that we we
thought we knew what it was.

Speaker 4 (01:55:18):
I thought it was a loose nut right behind the wheel.
I'm just sure, all right? So what's going on now, Christy?

Speaker 15 (01:55:25):
All right?

Speaker 19 (01:55:25):
So my carpet does not make any strange noises?

Speaker 29 (01:55:28):
I'm saying I I bought it three years ago from Lows,
and I thought I did all my research with the
twists and the density and.

Speaker 19 (01:55:39):
The everything, and thought I bought a good carpet.

Speaker 28 (01:55:42):
But it seems to have been a cheap carpet because
it's kind of like matted and these odd shapes that
won't even come up with vacuuming.

Speaker 4 (01:55:50):
How about a carpet. Have you cleaned it?

Speaker 11 (01:55:54):
Well?

Speaker 28 (01:55:54):
Yes, I had to because I tried to file a
claim with the manufacturer.

Speaker 4 (01:55:58):
You have to clean it.

Speaker 28 (01:55:59):
Long story sor they denied the claim. I tried to
file him the same Master through Lows. They denied the claim,
and I'm like, what.

Speaker 4 (01:56:07):
Was it denial? Christy? A couple things. What is the
actual warranty?

Speaker 5 (01:56:11):
How did the warranty read on the carpet, and then
why was it denied?

Speaker 4 (01:56:16):
To the best of your knowledge.

Speaker 28 (01:56:18):
Yeah, it's a fifteen year, the standard fifteen year Same
Master warranty. They have two warranties, the fifteen year and
the twenty five year if you buy the pet protect carpet.
But it's just me and my husband. We don't wear
shoes in the house, we don't have pets in the house.
I never thought i'd need that. You know, fans your carpet,
but now I know, so anybody listening, don't buy a

(01:56:41):
cheap carpet from at least not from Lows because it
is really cheap.

Speaker 4 (01:56:45):
Hey, let's do Christy, let me take this break.

Speaker 5 (01:56:48):
And I also want to get Let's see if we
can get Big Bear to listen in over at Big
Bear Flooring, he sells a ton of carpet. I want
to ask him a couple questions. I think it's like
anything else we were talking about warranties with Kevin. I
think in order to get a manufacturer to step up
on a warranty, I think you really got to know
how to pitch it, especially when it comes to carpet.

(01:57:09):
But let's see what Big bearss say, and let's see
where Christy goes.

Speaker 4 (01:57:12):
With the rest of it. Than Genie, You're next.

Speaker 12 (01:57:20):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 4 (01:57:24):
You don't pay a cent until you're content.

Speaker 12 (01:57:29):
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out Now three o three, seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 5 (01:57:55):
All right, three O three seven one three eight two
five five. We do have one line op and we're
gonna get up our carpet expert to listen to an
issue we're dealing with right now. But I want to
tell you this hour is brought to you by the
great people that fix It twenty four to seven. Price
does matter when it comes to different things. You realize

(01:58:15):
the furnace of the same name, brand, same installation from
one company could be eight thousand and from another company
ten thousand. These guys it fix It twenty four to
seven are going to give you a free second opinion.
Call them up, have them out. Maybe they can fix it.
Maybe you called another company out that said no, you
need a new one. That could have been a line

(01:58:36):
of crap. Maybe they can fix it. They are called
fix It twenty four to seven. If they can't worse scenario,
they're probably going to give you a better price.

Speaker 4 (01:58:46):
There's nothing to lose.

Speaker 5 (01:58:47):
Free second opinions go to fix my home dot com.
That's fix my home dot com. Now do we have
Big Bear listening?

Speaker 4 (01:58:57):
It looks like it.

Speaker 1 (01:59:00):
We've got him.

Speaker 5 (01:59:01):
Yeah, we got Robert on. Hey, Robert, let me bring
you up and lock you in. So did you happen
to be listening to the show when Christy called in?

Speaker 4 (01:59:08):
Or you do? I got to recap for you quick.

Speaker 30 (01:59:10):
I'll need you to recap it quick.

Speaker 13 (01:59:12):
Yeah.

Speaker 5 (01:59:12):
So she bought some carpet at Lows three years ago, Christy. Yes,
And she didn't get the most expensive by any means.

Speaker 4 (01:59:21):
What brand was it?

Speaker 28 (01:59:24):
Bolia from Canada.

Speaker 4 (01:59:26):
So she buys it and it comes with a fifteen
year warranty.

Speaker 28 (01:59:29):
Right right from Stainmaster.

Speaker 5 (01:59:32):
From Stainmaster, and it's actually matting pretty bad. They don't
have pets, it's just her and her husband. And I
haven't seen pictures of it, but I can kind of
picture what she's saying.

Speaker 4 (01:59:43):
I have a rug that did.

Speaker 28 (01:59:44):
It some pictures to you at troubleshooter dot com.

Speaker 5 (01:59:48):
Let me look, let's get those over to us, Kelly,
and then let's get those over to our expert. So
we are going to have the pictures here in a
few minutes, Robert. But they when they put the warranty
claim in, they got denied.

Speaker 4 (02:00:03):
Why did they deny.

Speaker 28 (02:00:04):
It, by the way, Bolia denied it first, and they
said that there's nothing wrong with the carpet because I
sent them a piece, they asked me to send them
a piece left over from the installation, which I did,
and they just said there's nothing wrong with the manufacturing
and there was no way to appeal. So I went
back to Low's and went through Stainmaster and looking for

(02:00:27):
some appeasement. And it has a fifteen year warranty, but
it covers texture, soiling and food and beverage, and long
story short, they ended up saying that it looks like
a permanent optical illusion away something about reflection, and I
don't know anyway. To me, it looks like matting. And

(02:00:47):
so maybe it was a cheap carpet. So my questions are.

Speaker 19 (02:00:51):
Is there any other way to pursue you a warranty?

Speaker 28 (02:00:54):
Or if I get it replaced, nobody wants the patting
underneath the high end you know memory fione padding, And
do we have to do the padding and the carpet?
And should I go somewhere besides Lows?

Speaker 4 (02:01:08):
Because I okay, let me, we got it.

Speaker 5 (02:01:11):
We got all the questions here, Robert, let me ask
you a few things before we dive into that. Have
you ever successfully got a manufacturer a warranty carpet or
is it one of those you know, a fake story.
I mean, is there really a warranty, because I've heard
from other flooring people that getting someone to cover carpet

(02:01:31):
unless if it's like really bad to where it's literally
falling apart, these manufacturers don't really warranty anything.

Speaker 30 (02:01:39):
Well that they do warranty it, But what she's speaking of,
there's a texta retention warranty almost all carpets now. Steam
Aster has a fifteen year warranty on that. But what
that warranty states is that that carpet cannot be returned
to within ten percent of its original pile heights after
the proper steam cleaning. So, in other words, once you

(02:02:01):
bring a steam extraction machine in, they're a company that
can do that like zero res or something, and that
carpet will come back to within ten percent of its
original heights because you can pick up a bowling ball
with a steam extraction machine, so you definitely will lift
the yarn up. Now it will mat down again, but
that's still it falls within their warranty.

Speaker 8 (02:02:22):
Is that.

Speaker 4 (02:02:24):
The nature of a cheaper carpet.

Speaker 30 (02:02:27):
That's the nature of all carpet. And when you buy
a carpet. It's all about the construction and how it's
put together. They say that carpet is not going to
fall apart within that amount of time, and carpet usually
won't fall apart. It will replace it because it falls apart.
We replace it because it Matt's crushes and uglies. As

(02:02:47):
far as padding questions, she can install, I mean we
install over existing pad all the time if it's a
good quality pad.

Speaker 4 (02:02:55):
But what carpet, what carpet? What lines do you guys
sell it?

Speaker 30 (02:02:58):
Big Bear, Floory, Well, we carry all the major brands.
Stain Master was bought by Lows, which is a yarn label,
So that's where all their carpet is called stain Master
and you can only get it at Lows at least
in the United States as far as I know. But
I use a lot of Shaw products. I like Shaw.

(02:03:19):
They take care of the customers very well. They make
me look really well when it comes to a claim.
We do a lot with Mohawk engineered floors, which is
dream Weaver. We use all the major manufacturers, just like
Simply Floors and all the rest of the people on
your list to do the reputable company.

Speaker 4 (02:03:34):
You know what I like about Christy. What I like
about Robert.

Speaker 5 (02:03:37):
First of all, just to let everybody know, he just
did a bang up job at our house. It wasn't carpet,
but they came out and they resanded. We had some
water damage. So not only did they resand everything that
was hardwood, but they also installed new wood in a
room that we did have carpet and replace some stuff
that had too much water damage. But it looks I mean,

(02:03:58):
our house looks like a zillion dollar now after he
got out of there, and you know, it took a
week to do all that work, but it's absolutely beautiful.
But when he was out there, I was talking to
him on carpet because I didn't even realize how much
carpet Robert sells. These guys sell a ton of carpet.
They really have super super cheap stuff when it comes
to carpet. You were telling me you can go into

(02:04:18):
office buildings or fix and flips and it'll look like
a million bucks for a while. But it's cheap carpet.
I mean, you have that ability, and then you also
have some stuff.

Speaker 4 (02:04:27):
That is go with a sure thing.

Speaker 12 (02:04:29):
Denver's Best Roofer, Excel roofing dot Com. You don't pay
a cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three all three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the

(02:04:51):
real estate Man dot com to list your home with
Remax Alliance three all three nine two zero sixteen twenty two.

Speaker 5 (02:05:01):
All right three O three seven one three A two
five five. Honestly, don't forget people. It is car Friday.

Speaker 4 (02:05:06):
We like having a good time on Fridays, but we
love solving problems, answering questions, taking complaints at three oh
three Martino.

Speaker 5 (02:05:13):
Number works all the time over the weekend. You come
up with a problem, or have a neighbor with an issue,
or a relative or a child, please give them the
number three oh three Martino. Sometimes we'll actually answer it
if some of us are around that phone, or you
can email at any time. Help AHT LP help at
troubleshooter dot com. Jeanie's been waiting quite a bit, Genie,

(02:05:35):
what's going on with this sprinkler system?

Speaker 11 (02:05:38):
Hi?

Speaker 17 (02:05:38):
Mark Great show today UK. You caller with the sound
with her car, Oh my god, so funny. I just,
oh my god. I've heard her over the last few months,
not as hilarious.

Speaker 4 (02:05:55):
Keep going, Okay.

Speaker 17 (02:05:58):
So I have a problem with the sprinklers at my house.
The front section in my yard in Castle Pines, North,
It just doesn't come on at all. And so I've
had two different groups of people come out. One was
just the guys that mow my lawn and they say
there are tree roots that are a problem, and they

(02:06:19):
hacked away and they dug up part of my yard
and then they said, we just can't do anymore, like
some of your lines run under like concrete features in
my yard, like a walkway at our driveway and stuff
like that. So then I had I called Cold Snap sprinkler,
who are fine.

Speaker 14 (02:06:39):
You know.

Speaker 17 (02:06:40):
I thought this would be in their wheelhouse. So I
had them come out, and of course they start with
replacing the valves because they were old. And then they
said they're not really quite sure how to approach finding
this pinched line because I don't know that they've I
think whoever I get needs to have special equipment, you know,

(02:07:01):
and it's probably not like plumb line where they can
just come out and scope the line.

Speaker 4 (02:07:05):
No, not that.

Speaker 17 (02:07:06):
I need help, So I don't just keep getting more
people out here if they're not capable of helping me
identify where this is. And of course it's right in
the front yard, I think, honestly, back, I wouldn't care.

Speaker 4 (02:07:20):
I want to I.

Speaker 5 (02:07:20):
Want to get one of our sprinkler experts on real
quick and ask him. I don't want you to say.
I don't want to say use this guy based upon
everything you said, because it sounds like, well, let's just
get mister Greene's.

Speaker 7 (02:07:33):
At what point, though, do you just run a new line?

Speaker 4 (02:07:35):
Well that's what they might have to do, But why
wouldn't the other people just tell her that?

Speaker 7 (02:07:40):
Yeah, I don't know.

Speaker 4 (02:07:40):
You've got two other people.

Speaker 5 (02:07:42):
Look at it, and it sounds like even if they
did new line, even if they did run a new line,
it's going under cement in other things, right, Yeah.

Speaker 17 (02:07:52):
A three car garage and and a walkway, a concrete
walk Kelly, hold.

Speaker 4 (02:07:58):
On a second, let me do this real quick. Kelly,
get mister green jeans on susey and can get you
the number if needed, or his wife. But that's all
they do. I mean These guys are irrigation sprinkler company.
They do do tree service stuff too.

Speaker 5 (02:08:12):
But get them on. I want to ask him about it.
And then I've got one other option for too. But
let's let's kind of follow that first hull on.

Speaker 12 (02:08:25):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content
than time for an insurance check up free no obligation
comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three O three
seven to seven to one help. You'll think you're his

(02:08:46):
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three three nine two zero sixteen twenty two.

Speaker 4 (02:08:55):
What's going on?

Speaker 8 (02:08:55):
Man?

Speaker 3 (02:08:58):
Can you hear me?

Speaker 4 (02:08:59):
I got your brother?

Speaker 30 (02:09:00):
The Oh hang on second, Let'm get off speak.

Speaker 4 (02:09:03):
I guess you can't hear me, though, that'd be an
interesting call. Can you hear me? Can you hear me?

Speaker 9 (02:09:10):
Now?

Speaker 10 (02:09:11):
Hang on?

Speaker 4 (02:09:11):
Yeah, we're hanging.

Speaker 15 (02:09:15):
All right.

Speaker 9 (02:09:15):
I just uh a new roof for my mom.

Speaker 3 (02:09:20):
Yeah, And I'm going to companies right now and they're
talking about two different kind of brands of roofs, and.

Speaker 4 (02:09:29):
Like what when you say different brands?

Speaker 9 (02:09:31):
Like what?

Speaker 8 (02:09:34):
Okay?

Speaker 3 (02:09:34):
One company is talking about the Popco Class four shingles okay,
and the other one is that G A F R MAC.

Speaker 4 (02:09:45):
Is it a class for as well?

Speaker 3 (02:09:48):
Yeah, it's not the same, all right?

Speaker 4 (02:09:50):
And then worre's the pricing on the two.

Speaker 13 (02:09:55):
All right?

Speaker 3 (02:09:56):
The first one is that eleven's six four eight, okay,
eleven six four eight. The second one is nine seven seven.

Speaker 5 (02:10:07):
So about ten eleven thousand bucks pretty much? Yeah, I
would is it an insurance claim or what is it?

Speaker 3 (02:10:18):
No, it was an insurance claim, but we already got
the money.

Speaker 4 (02:10:22):
That's not a problem, so it's a it's a cash
deal at this point. Yeah, I'd get a third. So
have you called excel?

Speaker 3 (02:10:32):
Excel is one of them?

Speaker 4 (02:10:33):
Which one were they.

Speaker 3 (02:10:37):
The eleven six four eight?

Speaker 5 (02:10:40):
And what was the what was the product? Because that
didn't sound like the product they used?

Speaker 3 (02:10:46):
Well, he said, I have his text, pobco PA B
C zero or oh not foreshingules.

Speaker 4 (02:10:56):
I mean, I'm glad it's a Class four. I just
never heard of that. I generally, I've never heard of
them talking about that. Brand.

Speaker 3 (02:11:08):
Well, yeah, it's from Excel colorat or Springs. That's where
I'm at.

Speaker 4 (02:11:13):
Let's get uh, let's get Henry on real quick if
we have a minute.

Speaker 7 (02:11:17):
I don't think we do, Mark.

Speaker 5 (02:11:18):
I don't think we do either. Listen, I'm going to
I'm going to talk to Henry. Make sure you leave
your information. I'm going to talk to Henry because we're
going to run at a time off air and have them.

Speaker 4 (02:11:28):
Call you directly. All right.

Speaker 5 (02:11:30):
I'd go with Excel no matter what. And I'd go
with the Class four no matter what, no doubt about it.
And I'll see if you know we can't get you
a little bit of a discount on it because you
know you called into the show. But I would do
that for the longevity of the company. I've had them
do my roof. If there's ever an issue there here
in town. They have service department, if there's any warranty

(02:11:52):
work or if you ever need anything in the future.
I just wouldn't use anybody else who was the other company, though, I.

Speaker 3 (02:12:01):
Don't want to say on air, only because my mother
in law recommended them.

Speaker 4 (02:12:05):
Oh okay, I don't know if or not.

Speaker 5 (02:12:08):
Yeah, yeah, listen, and I'm gonna tell you something else
about Excel and you're a cash payer, so it makes
more sense than ever you don't pay them a red nickel.
In fact, their motto is you don't pay a cent
until you're content. They're gonna come out, they're gonna walk
you through it. You're gonna have your roof, and you're
not gonna put one nickel down until you're happy with it.

Speaker 6 (02:12:30):
Man.

Speaker 4 (02:12:32):
Yeah, all right, listen.

Speaker 3 (02:12:34):
Yeah, that's why you guys have advertised them all the time.

Speaker 5 (02:12:37):
Oh my god, Henry was in just the other day.
Hold on, make sure I have all your information. I'm
going to talk to Henry or Jay Bretts right after
the show and we'll reach back out to you.

Speaker 8 (02:12:46):
Man.

Speaker 5 (02:12:47):
Listen, everybody, have a great weekend. We're gonna be back
here next Tuesday doing the same thing.