The Troubleshooter 8-5-25

Episode Transcript

Speaker 1 (00:00):
Yeah, ripped up.

Speaker 2 (00:07):
New need advice, so you don't have come running just
as as a kid. The Shooter's gonna help coming Man.

Speaker 3 (00:19):
Six is the Troubleshooter Show now, Tom Martino.

Speaker 1 (00:24):
Hey, Tom Martino here, Welcome to the show. Three oh
three seven one three talk three oh three seven on
three eight two five five. What's going on in your life?
By the way, you can call three oh three Martino
twenty four seven three oh three six two seven eight
four six six. It is a day for talking a
little bit of health. Not crap like my health. I

(00:46):
mean good health and stuff. I don't like talking about
my health. But I will tell you this, other than
sir missus Lincoln, other than that, how was the play?
You know? That's uh? Tom Martine, Hey Tom, other than cancer,
You're pretty healthy. So I make a joke that I

(01:09):
did everything right and everything went wrong. I guess there's
no guarantees. But what I want to talk about is water.
We got the waterman in today. But I also want
to talk about something else, other things. You can do
small things, now, do you know? That's uh? There's something
that has been going on for years that people don't

(01:29):
talk a lot about. But you know, MS terrible disease
strikes usually adults, and it's a it's a nerve disorder,
nervous nervous system disorder. It's not as not as devastating
as a LS. But while we're talking about MS and als,

(01:50):
if you look at if you look at a map
of the United States of MS, here's what's called an
MS belt, and it goes across the country where most
of the cases of mssacre. Have you ever heard of
that before?

Speaker 4 (02:07):
The MS belt, Tom, I heard it also on the
opposite side of the globe in China is equal to
what we are here in the Colorado.

Speaker 1 (02:16):
Area with the same latitudes, right, It's amazing to me. Anyway,
we'll talk about water's role in health and then we'll
talk about something else that happens, and that is the
role of water in our bodies and what states devastate

(02:37):
us if we don't have enough water. But you gotta
have the right water. So, having said all of that,
I want to move on to the phones. Three oh
three seven one three talks seven one three eight two
five five. I want to talk to Steve. Steve's got
a problem that I couldn't believe from what he told me.

(02:57):
So he emailed me or te to a Steve. What's
happening now, Yeah, I'm here. I'm here, Tom, so talk
to me about it. This we have this sounds crazy.
What happens? What was happening?

Speaker 5 (03:08):
It is crazy and it's really crazy. I've never encountered
something like this in my life.

Speaker 6 (03:14):
But we have a fleet of vans.

Speaker 5 (03:16):
We're actually members of you where Steampro is the company name.
And we had a company van that was having overheating problems.
And I had my mechanic on Friday put a heater
hose on top of it, and we thought that was
a problem. And he the gentleman, pulled in after working
Saturday and the van was smoking a little bit, and
I thought, oh well, probably didn't tighten the heater hose.

Speaker 6 (03:36):
And I had a.

Speaker 5 (03:36):
Play to go to with my in law, so I
didn't have time to mess with it. So I looked
up on.

Speaker 7 (03:41):
Google and saw that Saw's Auto Tech was.

Speaker 5 (03:43):
Open on Sundays.

Speaker 6 (03:45):
So I took the van.

Speaker 8 (03:46):
I gave him a call.

Speaker 1 (03:46):
What was it, What was the name of the what
was the name of the place?

Speaker 5 (03:50):
Falls s A U L S Auto Tech?

Speaker 1 (03:53):
Okay, and so what's wrong.

Speaker 5 (03:55):
With Centennial off of Peak View Avenue.

Speaker 1 (03:58):
Is that is on a rap over road there? Yep, okay,
they they've been there a while.

Speaker 5 (04:05):
They were in two locations.

Speaker 8 (04:07):
They were further east on or further west.

Speaker 5 (04:10):
On a wrap road for a while and then they
have this newer location two or three years.

Speaker 1 (04:15):
Okay, So what happened and you took it for what?
What was the problem you took it in for.

Speaker 5 (04:20):
Well, the problem was that the van came in smoking
and was losing a little bit of anaphraeze. It wasn't terrible,
but it was like overheating. And like I said, my
mechanic could put on a top hose radiator hose on
on it on the following Friday.

Speaker 7 (04:33):
So I thought it was just a loose, loose hoser.

Speaker 5 (04:35):
Something that was simple. And so I took it over
Solves and I go, no problem, we'll.

Speaker 7 (04:39):
Take a look at and we'll call you with an estimate.

Speaker 5 (04:41):
So we dropped it off, went about our day, and
then I got a call from Solves. He goes, oh, well,
your radiator is cracked. I said, the radiators cracked? I said, really,
And he goes, well, I sent you a text picture
of it.

Speaker 7 (04:54):
You want to take a look at it.

Speaker 5 (04:55):
I said, no, I'm driving, I can't take a look
at it.

Speaker 6 (04:57):
He goes.

Speaker 5 (04:57):
I said, well what does that look like? He goes, well,
new radar. We can do it all for nine hundred dollars.
I said, wow, that sounds like a lot. And I said, well,
I'm in a position right now where I got to
have that van in the field. We got routes, and
I don't want to let our customers down, so just
go ahead and do it.

Speaker 7 (05:11):
If it's nine hundred, I'll just eat it.

Speaker 5 (05:13):
So had gave him the verbal go ahead for nine
hundred dollars, went up, went up to Candlelight Theater, saw
a play, came back, was on my way down. Called
Sauls said, yeah, we're still here. We're here till six,
so you can come down and pick it up. So
got down the salls and went in to pay for it.
He hands me an invoice for two thousand and eight

(05:33):
dollars and I said what's this and he said, well
that's how much it is, and he goes, you ought
to be happy. We gave you a really good break,
and I said.

Speaker 1 (05:40):
No, but hold on a site, Hold on a second,
bro hold on, did you say right then, you gave
me an estimate. Did he deny the estimate? What did
he say about the estimate?

Speaker 9 (05:50):
Yeah?

Speaker 5 (05:50):
He did, he told me. He said, well I heard you.
So Aaron was the one we were talking to. Aaron
wasn't their original service advisor that gave me the original price?
I said, that guy was gone by the time I
got there, and I'd forgotten his name.

Speaker 7 (06:03):
He was new.

Speaker 1 (06:03):
But you have no proof of this verbal and they
have no proof of any I mean, they.

Speaker 5 (06:08):
Told me that they had. They told me they had
phone recordings. I said, great, pull it up. Good, pull
it up and we'll listen to it. So so, anyway,
did they did they pull it up from there?

Speaker 7 (06:19):
No?

Speaker 5 (06:21):
So it gets from it goes off from there.

Speaker 1 (06:24):
What happened after that? What happened after that?

Speaker 7 (06:26):
So I said, I said, Hey, I feel like you
just totally.

Speaker 6 (06:28):
Ripped me off.

Speaker 5 (06:29):
I said, honestly, that's my.

Speaker 1 (06:30):
Did you pay to get it out of there? At
least or not be I would have paid.

Speaker 6 (06:35):
YEP.

Speaker 5 (06:35):
I paid him to get it out of there, and
then I started driving down the road and I called
him back three minutes later. I said, Hey, you know what,
I want my radiator back. I'd like that part back,
and they go, yeah, well we can't. We don't know
where it is right now, and we'll we'll try and
find it for you.

Speaker 7 (06:49):
And I said, okay, well I'm going to come.

Speaker 5 (06:51):
Back and pick it up.

Speaker 1 (06:51):
You understand you're entitled to your old parts only if
you asked before the repair.

Speaker 5 (06:59):
I didn't know that. But the bottom line is I
didn't know that, but I did ask for the parts back.
And so I'll continue with the story and I'll kind
of tell you what happened.

Speaker 6 (07:09):
So I asked for the parts back.

Speaker 5 (07:11):
He goes, yeah, we'll find it. It's in the scrap somewhere.
We'll find it.

Speaker 1 (07:14):
So they never did find it right now, they did
find it, Okay, so keep going.

Speaker 5 (07:20):
I'll tell the story.

Speaker 1 (07:22):
So well, you're telling quite a story already. I mean,
I haven't interrupted you once except to clarify. So basically,
did they find the part or not?

Speaker 5 (07:32):
They did find the part.

Speaker 7 (07:33):
So I came back and they said they were going
to be closed.

Speaker 5 (07:35):
So I came up and the door was open, and
the doors were open, and there was a gentleman sitting
at the desk, and so I walked in there and
I said, hey, I'd like my part back, and he goes, well,
I don't know where.

Speaker 7 (07:44):
It is, and I don't know where the mechanic would
have and then.

Speaker 1 (07:47):
No, Steve, you have to understand that conversation really has
nothing to do with it. You know what I need
to know is when you got the part, let's get
right to that part. I mean, the conversations you had
before that doesn't don't really matter. I mean, so you
got the part.

Speaker 7 (08:02):
What happened we got the part, I took it down, had.

Speaker 5 (08:05):
It tested at gold Star Radiator. They told me there
was a crack in it. They showed me a picture.

Speaker 1 (08:10):
Of the crack.

Speaker 7 (08:10):
Sauls did He said, there's.

Speaker 5 (08:12):
No crack in this radiator. It's damaged because they threw
what they had me dig it out of the parts bin.
They threw a rotor on top of it and damaged
the fins in it. And it's got a hole in
the fin from where they damaged it and through the
rotorot So.

Speaker 1 (08:25):
There was no crack. Did you call them back and
say we can find no crack?

Speaker 5 (08:30):
Totally?

Speaker 10 (08:31):
Did?

Speaker 11 (08:32):
Yeah?

Speaker 6 (08:32):
I left?

Speaker 7 (08:33):
In fact, I left the owner.

Speaker 5 (08:35):
A text message.

Speaker 7 (08:35):
He asked me to get out the property.

Speaker 5 (08:37):
The police got called because they were giving me the
radiator back. It got it out of hand?

Speaker 1 (08:41):
Did it get out of hand because of you? Do
you think? Or because of them? I mean I think both.

Speaker 7 (08:47):
Okay, honestly, I wanted my part back. I was pissed
off that it was two thousand and eight dollars after
I was told.

Speaker 5 (08:53):
Nine hundred dollars. So I was hot and I just
I called this a rapa county sheriff and said, hey,
can you get my part back? He said, we'll give
it you tomorrow. I said, fine, thah.

Speaker 7 (09:01):
Sent me a text they'd stay off my property.

Speaker 1 (09:03):
We had to pub the police. So right now, where
does this stand? Right now, you have the old part,
you have the invoice that you paid.

Speaker 5 (09:10):
I've had no problem with it at all. Saul told
me he's written reviews on my company saying I'm a
scam artist and a ripoff.

Speaker 1 (09:17):
Wait oh wait, wait wait wait wait on on steam Pro. Absolutely,
oh man, that is that is low. How do you
know he's doing the reviews on your company.

Speaker 5 (09:29):
It's his name.

Speaker 1 (09:30):
He didn't even hide it, so he didn't even use
steam Pro and he went to battle. He went to
put a bad review about you because he was pissed
at you.

Speaker 5 (09:40):
Three of them.

Speaker 1 (09:41):
No, come on, man, you you have evidence? Do you
have pictures of those?

Speaker 9 (09:46):
Oh?

Speaker 1 (09:46):
Yeah, and he never used you. I'd sue this. I
sue his ass first of all. First of all, I
go I would go to small claims court. First. You're
gonna get your You're gonna get your money back in
no time. I mean, you'll might have to pay for
a replacement because you did need a radiator, it just
wasn't as bad. Or did you not need a radiator?

Speaker 5 (10:06):
Didn't need a radiator?

Speaker 1 (10:07):
What did you need? Well, you said there was.

Speaker 5 (10:10):
A host plant. Probably a host plant need to be tightened.
I don't know for sure, but they totally ripped me off.
No radiator was needed.

Speaker 7 (10:16):
I've got the radiator of my possession.

Speaker 1 (10:18):
So auto text a ripoff. Hey, hey, Chopper, I'd like
you to call down there during the show, No problem,
I'll do it. I'd like you to call him and
see what they have to say about this. I mean,
this is a pretty this is a pretty big accusation.
But I tend to believe Steve. He's an honorable guy.
I've known him for years, and Steve.

Speaker 5 (10:37):
This, I've got evidence, I've got proof, of it.

Speaker 1 (10:40):
Okay, here's what they need you to do for us.
We want pictures of the Wait did he send a
text estimate at all?

Speaker 5 (10:50):
He did send a text exit estimate, and it did
say two thousand dollars. I was driving and I wasn't
able to read it.

Speaker 1 (10:55):
Oh wait, wellha on, we got to recreat it. Oh
hold on? Hold on that that that okay, that's kind
of burying the lead a little there. Hold on, I'm
Tom Martino three O three seven one three tonk seven
one three eight two five five listen. Fix at twenty
four to seven will do free second opinions on replacements.

(11:18):
Do you see like this guy? If they did free
second opinions, wouldn't it be wonderful? Well? For plumbing, heating, cooling,
electric and drains fixmihome dot com. Book now go with
a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(11:39):
an insurance check up free, no obligation. In comparison, call
compass insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven to
seven to one. Help you'll think you're his only customer
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. I'm Tom Martino,

(12:08):
your trouble shooter. Well, okay, this story has some legs
here and real quick, I don't want to belabor it.
But so he takes his van into this place, auto Tech.
Saw's auto Tech. Basically, they said he had a cracked radiator.
They said it would be nine hundred. He says, go ahead,

(12:30):
I don't he doesn't have proof of that nine hundred.
It was a verbal. They're allowed to do verbals, by
the way, but they have to take copious notes. Then
we have the invoice that turned out to be two
thousand dollars. He paid it begrudgingly, asked for the old part,
and the old part was tested and there was nothing

(12:51):
wrong with it. There might have been a loose host clan.
His contention is he didn't need the repair, he needed
something minor. He further contends that they're cheating him. They
don't sound like good people. The guy went on and
made reviews about steam pros that he didn't even use.
So I need to ask you something, Steve, and this

(13:12):
is really important. You said, there is a text about
two thousand dollars, So explain to me. You were on
the phone with him and he said it's going to
be nine hundred bucks. When did you get the follow
up text that increased it to two thousand? When did
you get that?

Speaker 5 (13:26):
I got the follow up text after the phone call.
He said, I can text you right now. I said,
I'm driving. I can't look at it.

Speaker 1 (13:32):
So when he texted you, he never text you do
nine hundred. He texted you do two thousand.

Speaker 5 (13:39):
That's correct.

Speaker 1 (13:41):
You're going to have a problem. This is something for
small claim score. I don't doubt you, but you're going
to have a problem. I'm being straight with you now.
I want to warn people about Saul's Auto Tech and
I still want you to call him Chopper, and I
want you to ask him why he's reviewing a company
he's never used, Because what I'm going to do is

(14:02):
tell people to review the auto tech place that they've
never used. You tell him that, You tell him that
if he doesn't take those down and he's never used
the company, we're going to tell people to review them
the same exact thing. We're going to do the same.
So if he doesn't like it, then he should do
something about it.

Speaker 4 (14:21):
I'll tell him, Tom, we had great luck with your
thing last week on Jacob. Remember you told people to
camping World. Excuse me, you told him to call Camping World. Yes,
and I'll tell this guy.

Speaker 1 (14:33):
Not to be lude or vulgar or whatever. But just
and my morons can't help being vulgar. But they got
to hold it back a little and then call the
guy and say, I'm going to put a negative review
of here, but wait for first. Let Chopper call Steve.
I would take in the small claims court. I think
you'll win, but that that text is going to be damning.

(14:55):
That's going to be the problem. So hold on, Chopper'll
talk to you off the air three seven to one
three Talk. Miles has a question, Go ahead, Miles, what's
your question?

Speaker 6 (15:04):
Hey Tom, I'm glad you're back.

Speaker 1 (15:06):
Thank you, Bro, Thank you very much. I certainly appreciate
what's going on. Man.

Speaker 6 (15:11):
I just have a quick question on Capital Games. Yeah.
I had to put my parents into memory.

Speaker 1 (15:17):
Care and both thought we have both of them.

Speaker 6 (15:20):
Well, yeah, my father needed a memory care, but my
mother wanted to be with him, so okay, well as
you want it, they can't be at home anymore. Okay,
So I need to tell their property now on the
capital games. I didn't know if, like if they quick

(15:42):
claimed it to me now, bad, bad, bad.

Speaker 1 (15:44):
No, don't do that. Don't do it. Don't do that,
even if I.

Speaker 6 (15:47):
Was the next couple of months, I was just now
on the base.

Speaker 1 (15:51):
Okay, let me explain this to you. How much did
they buy the house for? Approximately sixty okay? What is
it worth now?

Speaker 6 (15:59):
One?

Speaker 1 (16:00):
Okay? So do you understand something now? I want to
explain something to you. That sixty thousand dollars is called
their basis, but they probably put money into it.

Speaker 6 (16:10):
Right, Yeah, that's the thing. Though we can't find any receipts.

Speaker 1 (16:15):
Well it doesn't no, No, they're never going to question
like if they bought it for sixty, say they put
just bring it up to one hundred, let's say. Okay,
so one point one minus one hundred gives them a
million dollars in gain? Is that right? Okay? Now as
a married couple, they get to exclude five hundred thousand
dollars okay, right, Therefore they pay capital gains on the

(16:38):
remaining five hundred right, That remaining five hundred will be
about twenty percent, so they will pay about one hundred grand, right,
am I right? One hundred grand mister dollar, deputy dollar. Okay,
So then they will clear on this sale the original
five hundred plus four hundred nine hundred grand. Right Now,

(16:58):
that's an easy way of put it. Okay. If you
do it and you get the home, now you inherit
their basis of one hundred thousand. When you sell it,
you get no exclusion. You will pay tax on every
dime of the of the million dollar gain. Your tax

(17:19):
will be two hundred thousand.

Speaker 6 (17:23):
Okay, that's kind of what I thought. But I thought, oh, well,
if they quick claim it, do I take it over
at the value that it is down? No?

Speaker 1 (17:32):
No, you inherit their basis. Don't do not do it
that way. Put a beneficiary right now, put a beneficiary
deed on it, which automatically it bypasses their estate and
automatically goes to you at the at the stepped up
basis on the day of their death. So you put
a beneficiaries deed on it. Who owns it? Do they

(17:53):
both own it? Yeah?

Speaker 6 (17:55):
They both own it. They're both wives.

Speaker 1 (17:57):
Okay, put a benefit, put a beneficiary steed on it,
be done with it, and do it the right way.
And then if you want you go see it, you
go see an attorney, which you should do. I mean
you really should be. You really should be. And who
would I recommend? I recommend Dan McKenzie McKenzie.

Speaker 6 (18:14):
Law, I do have to save attorney?

Speaker 1 (18:16):
And oh you do? Who do you? Who are you
using out of curiosity that that you wouldn't use. I mean,
I'm not saying you have to use who I say,
but who are you using?

Speaker 6 (18:25):
Uh?

Speaker 1 (18:26):
Teresa Locks and the lock Now how'd you find her?

Speaker 6 (18:31):
A friend of ours is a lawyer and uh and
she recommended her and she's real good. So okay, we've
had all our p o as. Okay, you know, the
Durable Way and medical and uh you know, we also
have their will set up. So we're pretty we're we're

(18:51):
pretty set on that.

Speaker 1 (18:53):
And by the way, I don't want to tease people,
I said, McKenzie. Dan McKenzie, it's people my friends use
the family and and and but since I say it,
every time I say, people text and say, well, hold
is the number. So Dan McKenzie McKenzie Law, it's a
small firm, wonderful firm, personal attention for wills and trust
and probate eight three three co O plans. The only
reason I do that. Whenever I mention anybody, if I

(19:13):
don't give contacts, I get plenty of texts. So it's
eight three three C plans. That's how you spell the number,
and it's co plans. Okay, So thanks, so listen. So
so you're on the right track. That attorney should have
advised you not to do the quick claim, and I
hope she did right.

Speaker 5 (19:31):
Well.

Speaker 6 (19:31):
I didn't even ask her about it, okay, but I
was just thinking, gosh, there's gonna be a lot of
capital games with that. I thought, well, maybe if they
quickly I would get it at value it is today.

Speaker 1 (19:44):
But but but let me ask you, what what what what?
I don't understand why the quick claim? Now? What was
your reasoning behind the quick claim? That's what I'm not
understanding the reasoning. And by the way, folks, we've got
some lines open three oh three Martino three oh three
six two seven eight four six six or three oh
three seven three talk get right in here. Okay. We
had a busy day, Miles. What was your question. I mean,

(20:05):
I need to know your reasoning for the quick claim.
What was the reasoning?

Speaker 6 (20:09):
Okay, the reasoning was that I found they quick claimed
it that I would get it at the value it
is today, and we wouldn't have.

Speaker 1 (20:16):
But but even if you did, why, let's just say this.

Speaker 6 (20:20):
I wouldn't have to pay I wouldn't have to pay
on this.

Speaker 1 (20:22):
Yeah, yeah, but but why I'm still asking why if
you're going to take the house, were you planning on
selling the house now?

Speaker 6 (20:29):
Yeah, I'm selling the house now.

Speaker 1 (20:31):
Well, then sell it now. You can do the same
exact thing. You just don't have to be the owner.
Now you're going to ask something else. But what if
they want to leave me the money? Ask me that question?

Speaker 6 (20:41):
No, I know they can't until you know because because why, well,
we have to pay for their facility and oh oh
oh oh.

Speaker 1 (20:53):
Of that part, I get it, they need the money.
But what I'm asking for those listening, what if they
had nine hundred from the sale of the house, they
paid their capital gains tax, they met nine hundred, Okay,
they take the five hundred thousand dollars exclusion, they paid
the cap gains on the remaining and then they give
you the money. What would happen? What do you think
if they gave you nine hundred grand? What would happen

(21:15):
right now before they die?

Speaker 6 (21:19):
I think nothing. I think it's a gift tax.

Speaker 1 (21:21):
Right, no gift and no tax. You're absolutely right, mild
ding ding ding ding. You win that one to you
for years, Tom. I appreciate it, man. So listen. So
your next question was nothing, right, you got it all
done here, we got it, got it figured it out.

Speaker 6 (21:36):
Yeah, yeah, we're all good. And I was just hoping
that you know.

Speaker 9 (21:41):
But.

Speaker 1 (21:42):
Why it doesn't have to be in your name for
you to sell it right now?

Speaker 6 (21:47):
No? No, I know that, I know that. Okay, I
was the basis, that's all.

Speaker 1 (21:51):
Oh, okay, but it wouldn't matter. What I'm saying is
even if the bases did step up, you would sell it.
But you can still sell it. And so that part
befuddled me, like, like, do I get the step up basis?
If I said, yes, you do, there would be no
reason to transfer to your name, no reason none. In fact,
it could cause them trouble. And I'll tell you why.

(22:13):
Because if this is the weirdest part, this is going
to be a queer. Listen to this one. This is
this is weird. If you had it in your name.
Let's say you got the stepped up basis and you
sold it and you netted nine and now you're gonna
net nine hundred like they would. Let's say, okay, because
you get you get the exclusion, let's say, or or

(22:34):
actually maybe even better because if you get the stepped
up basis and you sold it, no, you would have
hardly any tax, hardly any So let's say you got
it with hardly any tax. If you give that to
your parents in any way, shape or form, it could
knock them out of eligibility for benefits. Okay, so it

(22:56):
could actually it could actually do you harm.

Speaker 6 (22:59):
Yeah, I'm definitely not gonna do it. I was just
trying to.

Speaker 1 (23:03):
Okay, cool, See if they have equity, it's not considered
against them. There's a lot your attorney needs to tell you,
and you should ask. But Miles, thanks for calling. I
appreciate it. Three oh three seven one three eight two
five five is it go with a sure thing Denver's
Best Roofer excel roofing dot com. You don't pay a

(23:23):
cent until you're content. Time for an insurance checkup free
no obligation comparison call Compass Insurance paying too much your
coverage at dozens of insurance companies find out now three
all three seven seven to one. Help You'll think you're
his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax

(23:44):
Alliance three all three nine two zero sixteen twenty two.
Hey Tom Martino here, Welcome. He is Major Mark Major
going to check in. Is he gonna a little afternoon? Okay,
We've got Major Mark Major standing by to come and

(24:06):
say hi and take over. And for those listening on
a programming note, this is a chemo week, so I
haven't a bridge schedule this week. But yeah, I'll get
this over quickly though. That's that's going to be good. So,
Paul the water Man, we got a question for you,
sir Tom. You always talk about the whole house system

(24:27):
for about thirty nine to ninety five. What exactly do
we get? And that is a real question, except it
wasn't worded that way. It was long and involved, but
it said, you know, how can they do this? And
how can they do that? And I know they have
systems that he even talked about that we're more than that.
Now he's not criticizing, but I have a feeling he's confused.
He's confused about price. So I want to start and

(24:48):
Dan hang on, please hang on in Jason, I promise
you I'll get to your call in second. Here I
want to talk about this first of reverse osmosis. It's
still about twelve hundred, right, ninety five that's at the kitchen,
sing that goes without saying that's what that is.

Speaker 11 (25:01):
So we have a five stage reverse osmosis new product
that we added. It's thirteen hundred dollars. It's five stages.

Speaker 1 (25:07):
Git better than mine? Yes? Really?

Speaker 6 (25:09):
Yeah?

Speaker 1 (25:09):
So I pay twelve it's thirteen Yeah, wonder round bucks. Wonderful. Okay,
can I upgrade or would have to change exchange the
whole thing?

Speaker 11 (25:16):
Now you can have to exchange the whole Thank you.
It's a different manifest.

Speaker 1 (25:19):
Okay, but okay, how much better I mean better is better?
I mean how much better do you get for?

Speaker 11 (25:25):
You know, it's a lot of it is redundancy filtration,
but it's good to do if you don't have a
water softener.

Speaker 1 (25:31):
Okay, Now let's talk about the thirty nine to ninety
five system. For the house. Okay, so the forever chemicals,
et cetera.

Speaker 11 (25:37):
So what we've done is that it's normally it's normally
forty four ninety five, but we're offering the five hundred dollars.

Speaker 1 (25:43):
Discount is cheap. So let's get to the So what
do you get in the system.

Speaker 11 (25:48):
So it's a multimedia filtration unit. He uses KDF fifty
five and activating.

Speaker 1 (25:52):
People who don't know what that means. But but it
uses carbon filters to do what.

Speaker 11 (25:56):
So what it's going to do is remove the forever
chemicals to total chlorine content, led its bacterior resistance.

Speaker 1 (26:03):
Come on, man, all of that.

Speaker 11 (26:05):
All of that plus solpens the.

Speaker 1 (26:06):
Water come on for thirty nine to ninety five.

Speaker 11 (26:09):
Correct.

Speaker 1 (26:10):
Okay, I don't want to start some stuff. I don't
want to start stuff here, but I'm going to now
to lead brother to lead. He's one of my close
friends and YouTube moron and show helper. He paid more
for a whole house system, but he got more. Tell
me about his system. There's no hip. But when it

(26:32):
comes to water systems right now.

Speaker 11 (26:34):
So, so back in the day, TLEIB has what we
call the resin carbon unit. Before we advanced technology and
added the KDF fifty five you know to it so
we can upgrade to lead system. Not a problem.

Speaker 1 (26:45):
But he paid more to begin with for his system
than this, and and honest saying he got cheated. Believe me,
this happens all the time to everybody. I mean that's
what you do. You buy systems and new systems come out.
I mean, right, that's if you wait until you get systems.
I mean, yeah, you can't wait because you just buy
what's the best at the time.

Speaker 11 (27:03):
So what so what we did real quick time is
the kt F fifty five Mary as well, with the
activated carbon, the media lasts longer. It's proven technology. Okay,
so it saves folks in the long run.

Speaker 1 (27:14):
So thirty nine ninety five gets you everything, but not
the drinking water.

Speaker 11 (27:17):
Correct.

Speaker 1 (27:18):
So if you get the thirty nine ninety five plus
the eleven ninety five, right, you're looking at the mac daddy, right,
and that's still cheaper, because my god, that added together.
If you add that together, you don't even you don't
believe the estimates I've gotten that you won't believe the
estimus I've gotten with plumbers. Take a guess, Take a guess,

(27:41):
and I love my plumbers, but I'm gonna be honest
with you. I want I'm adding up your system here
right here now, which is it equals fifty one ninety
for everything drinking water plus there. But even that other
system helps the drinking water, even if you didn't want
to get the reverse USMOS deep a system that comes,

(28:02):
I don't even think it comes to clos fifteen grand,
fifteen grand for what they say is the same thing.

Speaker 11 (28:08):
And a lot of our competitors are starting out at
eight thousand dollars just for a soft and eight.

Speaker 1 (28:12):
Grand, Paul the water man. That's water pros done. Now,
let me go to the phones here. I want to
get to you guys. I want to help you guys.
I want to go to now. Now. Dan wants some
advice on a Ford on a Chevy Tahoe or Ford expedition.
So is your question which one is better?

Speaker 12 (28:30):
Yeah, I was looking online.

Speaker 13 (28:33):
They said Tahoe.

Speaker 12 (28:35):
Or the expedition of the best for Kona's small trailer
or small boat. But then you go say, and then
then look farther and they said Chevy engines have problems
with burning the oil or using the oil.

Speaker 1 (28:50):
Hey, can we get Jeff bick On or Kevin Calkin,
Jeff fick or Kevin Colkin. Hold On, let's get the
expert on. I'm sure they're going to say that a
comparable and I'm sure I'm sure they're going to say that.
But I'm going to take again a guess here, My
guess only. My guess is that the Ford is going

(29:11):
to be more of a leaker than the Tahoe. That's
just my guess. I don't I'm not speaking from authority here,
I'm speaking what about you, Paul.

Speaker 11 (29:19):
So, I have a twenty twenty three six point two
GMC and they got to recall notice because of the engine,
because of the oil leak, and so they had to
go to a They said you had to change the
cab and go to a lighter weight oil. So there
are issues with you know, with the GMC Chevy engine.

Speaker 1 (29:38):
You're you're by the way, you're a very fussy person
in a good way, because you're anal about things and
when you do systems, it reflects it. You are. You're
your pain in the ass and so no, I'm serious,
You're You're not. You're not one to take things sitting down.
If you think you're being screwed, I mean with this
like me, But I want to ask you, then, what
are you? If you're satisfied with a vehicle, it's got

(30:00):
to be pretty good. What do you like?

Speaker 11 (30:02):
I like the GMC?

Speaker 1 (30:04):
Yeah? Is that what you're running in your biz? Yes?

Speaker 11 (30:06):
Okay, Chevy products or you know, and well Chevy is
GMC right right, they're they're the same. So you know,
I just I traded in. I got a twenty twenty
five GMC, you know, and so I love it?

Speaker 1 (30:17):
Yeah, okay, what GMC?

Speaker 14 (30:18):
What?

Speaker 11 (30:19):
I got a GMC? Uh Dnale Denali Okay, yeah, six
point two. The v's the only way to go.

Speaker 1 (30:26):
Dan, we're gonna we're gonna get Kevin right on, right now,
right now. He's on, So I'm going to bring him up.
Kevin Colkin sharedan auto tech dot com. Great guy, hey man,
so listen, what do you think? Will you get the question?
Chevy or Ford? Dan? Tell us your mission first? Tell
us your mission and then we'll talk about this. Go ahead.

Speaker 12 (30:49):
I got a water ski boat and then I pull
a trailer that has a golf cart inside of an
enclosed trailer.

Speaker 6 (30:56):
Okay, I have an explorer now, and that's too small.

Speaker 1 (30:59):
For that and you try old mountains, mountainous areas and stuff.

Speaker 6 (31:02):
Just go down to Phoenix.

Speaker 1 (31:04):
Okay, So Tahoe or expedition, Kevin, we're talking new or used.

Speaker 12 (31:11):
I'd like to get something like less than twenty thousand.

Speaker 1 (31:14):
Miles late late late model used lightly used.

Speaker 6 (31:18):
Yeah, it's just you.

Speaker 8 (31:19):
Know, they both have minor issues and it's going to
be a preference.

Speaker 1 (31:22):
Tell us the issues. Let's take the Tahoe. What's the issues?
What are the issues?

Speaker 8 (31:26):
They had had some engine issues with with with cams
and different things, and that's six point two. Uh, they're
working through them. But there was a lot of recalls
on that motor. I mean like over a million they
were talking about.

Speaker 1 (31:41):
Now, what about definitely research that if you were buying
one right now for that mission, but he's doing, what
would you buy con You got to have a preference.

Speaker 8 (31:52):
I would go with the expedition only because the six
point two is them having some issues.

Speaker 1 (31:56):
D Dan, that's what he's saying. He's going with the expedition. Man.

Speaker 10 (32:00):
All right, all right, thank you appreciate it.

Speaker 1 (32:03):
Thank you guys. Go with a sure thing Denver's Best
roofer Excel roofing dot com. You don't pay a cent
until you're content. Time for an insurance checkup free no obligation.
Comparison call Compass Insurance paying too much your coverage at

(32:24):
dozens of insurance companies find out now three all three
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three all three nine two zero sixteen twenty two. Hey, Hey, hey,

(32:45):
this is the Troubleshooter show, going strong forty five years,
hundreds of millions of dollars recovered. Three oh three Martino
twenty four to seven will get you help, information referrals.
I got some interesting stuff to talk about on the show,
as always, and we're going to do a follow up
here with Nicole and by the way, Kevin Caulkin, who
was so gracious to come on and give his opinion.

(33:06):
Kevin does light and heavy maintenance and warranty maintenance, meaning
when you're under warranty, you can go to him for
regular maintenance, now not the warranty issues, but the regular maintenance.
And so he's a good guy and it's shared in
autotech dot com three oh three four five five seventy
two forty two, probably the best. And when it comes
to honesty, integrity, longevity, value, convenience, I mean it's it's

(33:29):
got everything. Three oh three four five, five seventy two
forty two. Nicole, let's talk about this roofing company. What's
going on with you?

Speaker 14 (33:38):
Hi?

Speaker 15 (33:39):
Thank you for taking my Callie, really appreciate it.

Speaker 1 (33:41):
Well, thank you. What's what's going on?

Speaker 15 (33:44):
It's, from my understanding, one of the most negligent things
that my county, kirk Creek County engineer and other contractor.

Speaker 1 (33:54):
And we get we get a lot of complaints. I
don't know. Listen, I'm not going to single now. For
some reason, we get a crapload of complaints about your county.
I don't know. I mean, that's just just just a
side no here. So I don't know why, But talk
to me, what's going on with you?

Speaker 7 (34:15):
So?

Speaker 15 (34:16):
I hired one eight hundred Hansen's to redo my roof.

Speaker 1 (34:21):
Now where did you find one eight hundred Hansens?

Speaker 15 (34:26):
I had been looking for a new roof and they
pretty much had the most competitive pricing as well as
by far the most competitive loan program for the roof.

Speaker 1 (34:39):
So really based on the competitive competitive in what way?
I mean the pricing, That's what usually what people mean.

Speaker 15 (34:48):
Yeah, so the interest rate through the loan through Hansen's,
the interest rate, the length, the term.

Speaker 7 (34:55):
Of the loan.

Speaker 1 (34:56):
Okay, got it? So where did it fall apart?

Speaker 15 (35:02):
It fell apart during a disaster that happened July thirteenth.

Speaker 1 (35:08):
A disaster? What do you mean a disaster?

Speaker 15 (35:13):
Basically, we had our first real rain since they installed.

Speaker 1 (35:18):
The Okay, I get him. Hold on, I'm going to
come right back to that promise. Hang in there, Okay,
go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content
of time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens

(35:40):
of insurance companies find out now three all three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. So you don't have.

Speaker 2 (36:06):
Come run in Just as as as a cam shooter's gonna.

Speaker 3 (36:11):
Help come man Dix, he is the Troubleshooter show. No
Tom Martine.

Speaker 1 (36:18):
Hey, I'm Tom Martino and I've been doing this so long.
They confuse me with the dirt because I've been around
here so long. So listen, we got a lot of
mudslinging to do. Speaking of dirt, if you're a bad dude.
We have a feeling based on some calls here because
I know the caller and I give him some uh

(36:40):
prompts for being a very credible guy. We've known for years.
So a full disclaimer. He's on a referral list. But
Steve took his van to Saul's Auto Tech and Centennial
for an overheating issue. Now he claims they told him
verbally nine hundred, but then texted him later two thousand,
and that's his downfall. They did text and two grand. However,

(37:03):
if he didn't agree to the two grand texting, it
is not enough. You have to get a verbal agreement
on it. So that's the part I don't understand is
how are they going to say, well, yeah, he agreed
to it. I mean they can just say it, Yeah,
he called us and said it was good. So here's
the deal. He paid the two grand begrudgingly to get

(37:26):
it out of there, then asked for the old parts
or the old radiator and guess what they finally found it.
He said it had been damaged from the trash pile,
but other than that, there was nothing wrong with it.
So he is saying that they lied to him. They
just lied to him, and it was on a Sunday.

(37:48):
So he's over a barrel. And here's what I want
to know. What do you think? Here's what I don't like.
This is the part that sucks. Steve can prove that
Saul's Auto Tech never once ever used, ever used Steampro.

(38:09):
But the owner of Sauls or someone at Saul's went
on and put negative reviews about Steve steampro business. Now
that sucks. That sucks. This guy goes on and gives
negative reviews about a company he's never used because he
doesn't like the way the guy was dealing with him

(38:32):
in his business. That alone sucks. And I urged people,
and I mean it sincerely, to call Saul's Auto Tech.
Call him and just say, look, why do you why
did you put a review up about Steampro. I You've
never used him. Just ask him and then tell him.

(38:53):
You're going to do the same thing about Saul's Auto tech,
and I think people should you know this review things
getting out of here in now. I like reviews. You
if you do enough research, you'll find what I call
the thread of truth. The thread of truth is something
that you can't hide. With enough research, you find enough

(39:14):
commonality to certain things that make it the truth. Okay,
So it's a thread of truth. It's if you do
roof research, car research, financial research, you find the thread
of truth. Okay. So here's the deal. Right now, I

(39:36):
want you to call sauls Now did you call? I
asked Chopper, Did you call over there, sir?

Speaker 6 (39:42):
No.

Speaker 4 (39:42):
I was waiting for the video from Steve's wife, which
I just got, just got as you sat down. So
I want to review the video.

Speaker 1 (39:50):
Well, do it, but it's not that important. What's important
is is that the guy. I want to look at
the reviews he sent to So I want pictures of
the reviews and I want to see some truth to this.
I mean, I believe Steve, but I want to see it.

Speaker 4 (40:05):
I have the number if you want of Saul's or
is it too early for that?

Speaker 1 (40:09):
No, it's not too early. I'll hold on a second,
Uh no, it's not too In fact, I think the guy,
if just that alone, tells me he's not a good character.
In my opinion, the fact that he would go on
and trash a customer's business because he doesn't like the
customer has nothing to do with steam Pro and Saul's

(40:33):
Saul's number is what three or three?

Speaker 4 (40:37):
Saul Saul nine nine.

Speaker 1 (40:39):
Three oh three nine one nine seven seven six nine
nine one nine seven seven sixty nine.

Speaker 4 (40:45):
That's correct.

Speaker 1 (40:47):
And this is my opinion. I think reviews are important,
and I think Steve would appreciate and I think Saul
would appreciate an honest review on this situation. What are
people thinking? Now? You know you guys might agree with Saul.
Go ahead, I mean, I'm not asking you to do anything,
but let them know you heard about him. Now, I
want to talk to Nicole about this, this roofing thing.

(41:11):
So we didn't we didn't start with her yet, but
go ahead, Nicole. You said something about this roofing company
you found, and go ahead, let's start. You were at
the end of the hour, Nicole. Let's see there you are, dear, Okay,

(41:32):
So let's talk. So what did they do wrong?

Speaker 15 (41:37):
So long story short, they put a ridge ventilation system.

Speaker 1 (41:43):
Ridge vents are good. Ridge vents are good? What went
wrong with that one?

Speaker 15 (41:48):
Ridge vents are only good on there's a minimum pitch requirement.

Speaker 6 (41:53):
That's right with that type.

Speaker 1 (41:55):
That's right, that's exactly right. If you want to put
out a ridge vent, steeper the better.

Speaker 15 (42:02):
Right, exactly.

Speaker 3 (42:03):
And so.

Speaker 15 (42:04):
The system that they put on my roof. I have
a very almost flat type roof on my house.

Speaker 1 (42:11):
Do you know what the pitch is like? They express
it like a four to twelve or whatever.

Speaker 14 (42:15):
Do you have any kind of a Is that a
one point seven?

Speaker 1 (42:19):
Okay? So Nicole, what was the name of the roofing
company again?

Speaker 15 (42:22):
One eight hundred Hanson okay, Yeah, a.

Speaker 1 (42:25):
Lot of people are using numbers like that. And is
it Hanson with an S N or S E N? Okay?
One eight hundred Hanson Roofing. And so what what's the
negative effect of that ridge vent?

Speaker 15 (42:43):
Because it was placed on an essentially flat roof, there's
no protection against water intrusion.

Speaker 1 (42:50):
Oh so you're getting water through the ridge vent?

Speaker 15 (42:53):
Yeah, there's there's two. Just to know, my whole house
has an entire sofet system on it.

Speaker 1 (43:00):
But yeah, well all home should have a soffit system
where the air gets sucked through the soffet, which is
the eve people call those eves, and then the coast
through the attic and out through the top of the
roof through either venting which are pipes or a ridge
vent like you have. And some have to a help,
they have what are called attic fans, not to be

(43:24):
confused with whole house fans, and the attic fans pull
out and keep that ventilation going for your house. So
are you getting a lot of and when did by
the way, when did they replace your roof?

Speaker 15 (43:36):
They finished on May twenty seventh of this year.

Speaker 1 (43:42):
Okay, so in May of twenty twenty five that you
hired them. Okay, So then have you had any serious
water damage?

Speaker 4 (43:53):
Yeah?

Speaker 15 (43:53):
So we had our first seen real real rain up
here at our house on July thirteenth, and our entire
home was flooded with like six seven inches of water.

Speaker 1 (44:06):
Oh my goodness, gracious, and it was now so it
was tracked to the ridge vent. Yeah.

Speaker 7 (44:13):
So what are they going to do it?

Speaker 1 (44:15):
What are they going to do about it? Let's just
get right to it. What are they going to do
about it? Or do they deny responsibility.

Speaker 15 (44:21):
I'm in the process of, you know, obtaining and getting
them all my information. But there has been no liability
claim established by them since I contacted them the morning
after this event.

Speaker 1 (44:35):
But you knew nothing about it. When they put the
ridge vent on, you figured, okay, fine, I need vents.

Speaker 7 (44:40):
So did you get it rid It was good for
thirty years.

Speaker 1 (44:42):
Yeah, yeah, you said, hey, I got a roof of it.
I got a ridge vent and so so then hmm.

Speaker 15 (44:49):
And there were two lines of ridge vents. There was
one at the eve and one at the ridge the
whole ninety six foot length of my roof.

Speaker 1 (44:56):
Yeah, and ridge vents. I just want to tell people,
for steeper pitch, they're wonderful. They're wonderful because there's no
there's no obstacle to good air circulation if you have
the sowet's pulling the air in and the time. And
for those when we say ridge, it's where the roof
comes together at the peak and it goes you know,

(45:19):
the And she's saying she had ninety six feet of
this peak vented and ninety six feet and the base. Yeah,
I don't know what you mean by the base, but anyway,
the ridge vent is bringing in water. So let's talk
about what you've done since you talked to them. Are
they ghosting you or are they ignoring it? Did they
say it's not their fault? What did they say?

Speaker 15 (45:41):
They're saying that they need more information. And the vice
president of customer relations, for some reason likes to have
communication with the contractor that I hired for estimation. Okay,
it's really hard to get a hold of.

Speaker 1 (45:57):
Have you been talking to their insurance people.

Speaker 5 (46:01):
No, they will not.

Speaker 15 (46:02):
They will not disclose their insurance company, their liability insurance carrier,
or nothing to me.

Speaker 1 (46:08):
You know, you may have to go to a construction
defect attorney. I'm serious, you may have to do that. No,
I'm I mean this is like, this is some serious stuff.

Speaker 15 (46:19):
Yeah.

Speaker 1 (46:20):
Now, was there one rain event that did this? During
one storm? You had that big, bigtro What storm was it?

Speaker 6 (46:29):
Yeah?

Speaker 5 (46:29):
It was.

Speaker 15 (46:30):
It was just a massive sheets of rainstorm that started
about ten pm on July thirteenth and didn't stop until
seven am the following day, and the entire time water
was intruding. There was an emergency disaster team that responded
about midnight.

Speaker 1 (46:48):
Now, obviously, obviously you can put an acclaim with your
insurance and let them subrogate against them. You know that
that's an easy way of doing it sometimes.

Speaker 15 (46:58):
So I did talk to my insurance company, Liberty Mutual.
They said that their involvement would be limited and the
claim would be denied some clause that states that any
loss due to poor workmanship is not covered.

Speaker 1 (47:13):
Oh oh, but wait a minute. Okay, we need to
get Compass on and we need to get Excel Roofing on.
I want both of my experts on to talk about this. Yeah,
we need to we need to talk about this stuff
because this is really this is this is something that

(47:34):
we need to address both issues. So hold on. I
want Compass Insurance, I want Excel Roofing. I want to
go back to Nicole and I want to give her
some solid advice where to go from here? Ronnie says,
I'm having an issue with a contractor. Ronnie, spill the
beans man, what's going on?

Speaker 13 (47:57):
All right? I was I wanted to get a garage bill.

Speaker 1 (48:02):
You did you?

Speaker 6 (48:03):
Hi?

Speaker 1 (48:04):
Did you hire a company?

Speaker 7 (48:07):
I signed? H?

Speaker 13 (48:09):
I hired a company, Yeah to do a garage.

Speaker 1 (48:12):
Okay, to build a garage, got it.

Speaker 13 (48:15):
But they were just going to do the building in
South You know, and then I have to say, have
somebody else put it up?

Speaker 1 (48:21):
Well, now this I don't okay, I'm confused. You were
going to buy the garage kit and have them like
when I say kit a bundle, then you were going
to have someone else erected. Yes, So who did you
buy the kit from? Or the that's what I call.

Speaker 13 (48:38):
Them, Great Western Building?

Speaker 1 (48:42):
So it was a metal building, yes, yes, okay, great
Western building. We get a lot of complaints about metal buildings. Okay,
So what happened?

Speaker 13 (48:56):
Okay? I paid them fifteen thousand, nine hundred dollars and
you know, first of all, they kept calling me and
telling me that that they're going to have a price
increase because the terroriffs.

Speaker 1 (49:11):
Yea, they always have an excuse. Or did they hit
you with the one way? Hey man, we have a
building that hit the ground and the and the guy
backed out, you can get achieved. Did they give you
that one yet?

Speaker 13 (49:22):
No, they didn't give me that.

Speaker 1 (49:24):
Okay, tell me.

Speaker 13 (49:25):
They called me more than once and I was saying, well,
you know, they're probably right to the terroriffts might happen.
So I was I wanted to you know, pay for
the engineering and me pay for the engineering just do
that and see if I can get a permit to
build a place.

Speaker 1 (49:44):
Well it doesn't, okay, So I need to know what
we're wrong. Did you pay them?

Speaker 6 (49:49):
Okay? I?

Speaker 1 (49:50):
Did you pay them fifteen grand upfront?

Speaker 13 (49:53):
I paid them fifteen nine hundred dollars upfront upfront?

Speaker 6 (49:58):
Yes?

Speaker 1 (49:59):
Why why would you pay for it upfront?

Speaker 13 (50:03):
Because they told me if I didn't do it, if
I didn't do it, then that the prices would be
going up for the terrorists and stuff, you know, and
I and I said, okay, and you know it's my fault,
but you know I I believe what they said.

Speaker 1 (50:19):
Of course you did. Of course you did. I don't
think you're stupid. You believed him, You trusted them. So
so we need to know what what went on with this.
You hold on and we'll figure this out. Three oh
three seven one three talks seven one three eight two
five five. This is what I want to know people,
Why do you continually, continually, continually, why do you continually

(50:41):
pay money up front? Go with a sure thing Denver's
best roofer Excel roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up
free no obligation in comparison, call Compass Insurance paying too
much your coverage at dozens of insurance companies find out

(51:04):
now three all three seven to seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hey, Tom Martino here, welcome. I'm gonna
go to my experts right away, so I don't give

(51:25):
I'm gonna go to Jeremy first, Jeremycusio with a Compass
insurance group. They do free insurance checkups for the asking
and it's truly an objective look at truly an objective
look at insurance, like are you paying too much? Are
you under insured? Do you have the right deductibles? Can
we beat it? If not, you got a great deal,

(51:45):
go ahead. So I just liking that out of the way,
because they really do a great job three oh three
nine ninety six, nine thousand, and there are experts on
the show. So Jeremy on this scenario here, if if
Nicole had a ridgevent put in her roof and it
was put in and it really shouldn't have been on
that roof because the pitch wasn't the pitch was shallow,

(52:09):
and to make a long story short, another roof or
may not have done that. But she gets water infiltration
as a result of that poor design choice by a
contractor and it does tremendous damage, water damage in her home.
Who are you insured by?

Speaker 7 (52:26):
Nicole Liberty Mutual And.

Speaker 1 (52:30):
They said, we don't cover it because it's a construction defect.
Is that right?

Speaker 15 (52:35):
Yeah, it's related to poor workmanship, I believe was the
verbiage in my contract.

Speaker 1 (52:41):
Now, the way I understood it, Jeremy, I might be wrong,
is that poor workmanship itself isn't covered, but the damage
resulting of it from it could be. So what is
the story on that?

Speaker 9 (52:54):
Yeah, typically the actual work they do isn't going to
be covered. So someone come out, they do a bad job,
you can put a claim on that. But like you said,
if there's damage from a covered peril, which you know
that water would be coming from the roof, that would
typically be covered. If they have something in their contract

(53:19):
that says we're not covering damage resulting from poor workmanship.
But man, that's not that stuff.

Speaker 1 (53:26):
What it is sir, does it actually say that. Did
you see it in your policy? Because most policies don't
have that, Most don't have that, right, Nicole, I would
be shocked if it says any damage resulting from poe workmanship.
That would be a very poor policy. And I can't
believe there's an exclusion that says that. It may say

(53:49):
poor workmanship is not covered. But does it say does
it say poor workmanship and any resulting damages resulting from
poor work workmanship or not?

Speaker 15 (54:02):
Yeah, that's what it says.

Speaker 1 (54:04):
Read that to me, I.

Speaker 15 (54:07):
Need to find the exact clause. I'm looking for that
now on my official document.

Speaker 1 (54:14):
Well liberty mutual, huh okay, So if that's the case,
share me go ahead.

Speaker 6 (54:20):
Well it's just.

Speaker 9 (54:21):
Weird to me because you know, is there a statute
limitation on that, right?

Speaker 6 (54:25):
I mean, that just sets.

Speaker 1 (54:26):
Up so many Yeah, they could say the house was
built wrong. I mean, I don't even get Nicole, you
have a really piss poor policy. How's that for alliteration?

Speaker 15 (54:38):
Unfortunately, I think I do. And you know the added
layer is that obtaining any type of home insurance in
our region due to our fire score was darn near impossible.

Speaker 1 (54:52):
I mean what region was that.

Speaker 15 (54:56):
In clear Create County, you know where Mountainous.

Speaker 9 (55:00):
Yeah, yeah, it's there is a balance there, right because
you got ys picky for sure in certain parts right now.

Speaker 5 (55:14):
Yeah, if you find that, I guess read it. But
that's interesting.

Speaker 15 (55:19):
Yeah, quite the document. And then I mean, you know,
it's not that I don't want my insurance help, but
something of this nature in this capacity is going to
be on my home insurance record for who knows how long,
which I don't even know if I would be insurable

(55:41):
if something like this was was on there.

Speaker 1 (55:45):
Okay, so listen. If it's not covered, it's not covered.
You're going to have to go after the other company. Jeremy,
thanks for lending an ear here, and we appreciate that.
I want to go to Henry Brett's with Excel roofing
Henry ridge vents. I hear from Nicole that they're only

(56:06):
good for certain pitches of roofs. If you have a
shallow roof, it could be damaging.

Speaker 16 (56:12):
So manufacturers like Owen's cornering their sure vent or GAF
all these types of ridge vent they have something in
the installation guy that specifically says it should not be
installed at any pitch under three twelve, and so assuming
her roof is under three twelve, I mean, it's pretty
amazing to me that someone would have installed that in

(56:32):
the first place.

Speaker 1 (56:33):
Okay, so Nicole, do you know what your pitch is?

Speaker 15 (56:37):
One seven?

Speaker 1 (56:39):
What? I don't even know what? What does that? What
does one point seven mean? Henry? One point seven twelve?
Is that what she's talking about?

Speaker 16 (56:47):
You normally measure it in a It's how many inches
per foot the roof is going up. So a three
twelve is very very close to being flat. A one
seven so we just need to multiply that seven by
two gets closer to fourteen. So it's that's going to
be pretty close like a two twelve, a little bit
more than a two twelve.

Speaker 5 (57:07):
So okay, I should not have been installed on that.

Speaker 1 (57:10):
I mean, that is not a roof for risk, and
one of the dangers or risks would be that water infiltration.

Speaker 16 (57:17):
Right, yeah, absolutely, And I mean you really you can't
put a static event on a flat roof, and that's
very quickly approaching a flat roof status.

Speaker 1 (57:27):
Paul the waterman, you want to chime in.

Speaker 11 (57:30):
I would go based on that, I would have her
go to Dora and foul a complaint and use that
as leverage to get the company.

Speaker 1 (57:38):
Now, wait, are they are they regulated by DORA?

Speaker 11 (57:42):
Any contractor construction company should be, right.

Speaker 1 (57:45):
I don't know, Actually, I really don't. DORA is is
Department of Regulatory Agencies for insurance for Are they for plumbers?

Speaker 6 (57:55):
Yeah?

Speaker 11 (57:55):
The plumbers contractors? Is basically if you've got.

Speaker 1 (57:59):
To construct, Henry, Okay, Henry, do you know if DORA,
if you guys have a licensed subject to DORA regulations
and stuff? Do you know? I don't know.

Speaker 6 (58:09):
I don't know, you know, I'm.

Speaker 16 (58:11):
I don't think so off the top of my head.
I believe that we still have to conform. But just
my opinion on whether or.

Speaker 1 (58:18):
Not who she should go after.

Speaker 16 (58:19):
I think she should go after the roofing.

Speaker 1 (58:21):
Of course, absolutely without saying without construction defect.

Speaker 16 (58:25):
I mean, this was installed improperly and it's cool.

Speaker 1 (58:28):
She wants to try to avoid litigation. So my question
is what are they doing? Are they totally just ignoring it?
Thank you by the way, Henry, I appreciate you being on.
And that's excelroofing dot com as an excellent ex cel
Excel roofing and they don't take a cent until you're
content three oh three seven sixty one sixty four hundred. Okay,

(58:52):
So what were you going to say, Paul?

Speaker 11 (58:55):
If they got to pull a permit to get a roofing,
you know, inspection done, then.

Speaker 1 (59:00):
Then Dora would be certainly general.

Speaker 17 (59:04):
I just checked Dora's website and they do not regulate
roofers or general contractors, well according to.

Speaker 1 (59:10):
Them, according to them. Okay, okay, now, but they do
tradesmen like electricians plumbers. So I didn't check those. I
just checked to see. Here's what it says.

Speaker 17 (59:25):
You know, uh, not all occupations are licensed, such as
roofers and general contractors.

Speaker 11 (59:32):
That makes no sense a general contractor, but they are.

Speaker 1 (59:35):
They are like but they're licensed locally the state. They're
not licensed by the state. I understand exactly what they're saying.
So plumbers are licensed by the state. That's the difference. Okay, now, Nicole,
what to do? The question is what to do?

Speaker 9 (59:51):
Uh?

Speaker 1 (59:51):
We need to get a construction defect attorney, and didn't you?
And you get them one? Can you get them on?
I'll get a call right now. Hold on call. We're
gonna have somebody on uh three all three seven one,
three eight two five five. Go with a sure thing
Denver's best rufer excel roofing dot com. You don't pay

(01:00:14):
a cent until you're content. Wait time for an insurance
check up free no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out now three all three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your

(01:00:34):
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martino here three O three
seven one three talks seven one three eight two five five.
We're waiting on a construction defect attorney. And uh, I'm
gonna go to Ronnie now because Ronnie started but did

(01:00:56):
not finish. And uh, Ronnie, Uh, I want to give
you full disclosure here that this Great Western is on
a referral list for years with no real complaints here. Now,
the industry in general sucks. The industry sucks. They one
of the main com ons is we have a building

(01:01:17):
on the ground, you know you can buy it now.
This guy back to out blah blah blah. And then
they sell buildings. I'm not saying what Great Western. I'm
saying the industry. They sell buildings, but don't tell you
about the doors and the windows and the eaves, and
it's basically a square box and you have to add
all that, and it's it's a lost leader. There's a
lot of tricks, but in this case, let's get right

(01:01:38):
to it. You ordered a kit from Great Western and
paid fifty nine up front to avoid price increases. I'm
going to ask you a very simple question. Did you
get the materials or not?

Speaker 17 (01:01:48):
No?

Speaker 1 (01:01:49):
Okay?

Speaker 13 (01:01:50):
Why because I told them not to do anything until
I actually get the.

Speaker 1 (01:01:58):
The Okay, so it's your Well, you haven't gotten it.

Speaker 13 (01:02:01):
In other words, yeah, I mean if if I pay
them like I can get, i'd get the stuff.

Speaker 1 (01:02:07):
Well, what I thought you said you did pay them?

Speaker 6 (01:02:10):
I did.

Speaker 13 (01:02:11):
I paid them fifteen thousand, nine hundred. That would just
like a down page.

Speaker 1 (01:02:14):
How much is due on the contract?

Speaker 13 (01:02:18):
It's like forty oh, probably thirty thirty two, around thirty two.

Speaker 1 (01:02:23):
Thousand, So thirty two is due on top of the
fifteen or part of the fifteen, a part of the
so you paid half. So yeah, so you have about
another fifteen due I have. Yeah, bro, I'm not looking
for a penny. I'm looking for a general idea. If

(01:02:45):
they built the building, the balance due would be fifteen
grand Is that right or wrong?

Speaker 13 (01:02:51):
The balanced would be around thirty two thousand.

Speaker 1 (01:02:54):
Plus fifteen, So you're paying thirty two Okay, So you're
paying thirty two thousand and plus fifteen nine. Got it?
That's good? I mean not good. I mean that's good
to know. Okay. So so what I want to know
is this then? Okay, what is going wrong? And why
aren't you proceeding? Or what are you calling me about today?

(01:03:14):
I'm not sure what you're calling about. So far, it
sounds like a normal transaction. You put money down. Again,
I hate money down, but I'm just saying that up front,
you put money down, you got money due, you're waiting
to So what what's what are you calling about? I
don't understand the call.

Speaker 6 (01:03:32):
Okay.

Speaker 13 (01:03:33):
The reason I'm calling is because when I the reason
I picked them because they were on your Furri list.

Speaker 1 (01:03:38):
Good, excellent, and you know, because you.

Speaker 13 (01:03:41):
Know I look to your show and I want.

Speaker 11 (01:03:42):
To so what you do?

Speaker 1 (01:03:44):
I appreciate it. Why are you calling though? I want
to help you?

Speaker 6 (01:03:47):
Okay?

Speaker 13 (01:03:48):
I understand. Okay, what I'm calling about is I want
to pay for the work that was actually done, and
the only thing they'd done was to permit for the
building itself.

Speaker 1 (01:03:59):
I don't unders saying what you're saying. You want to
pay the work for the work that was actually done.
Why why you pay for that? At the end, you pay,
You'll pay for everything at the end.

Speaker 10 (01:04:12):
Okay.

Speaker 13 (01:04:12):
The reason is because I can't have a foundation for that.

Speaker 1 (01:04:16):
Ronnie, Ronnie, I don't know what you're saying. So let
me let me put it this way. Are you trying
just tell me, because I'm confused as hell. Are you
trying to cancel the contract and you want to pay
for the work that was done and get out of
the contract. Is that what you're saying.

Speaker 13 (01:04:34):
Yes, that's what I'm saying.

Speaker 1 (01:04:35):
Okay, okay, well can you finish for God's sakes, I mean,
I've given you a full length movie here, I'm just
asking what you want. And if you're saying you're calling
not because there's a problem, it's because you want to
get out of the contract. You want to get out
of the contract.

Speaker 13 (01:04:52):
Right, there is a problem. Is problem?

Speaker 1 (01:04:54):
What is it?

Speaker 6 (01:04:55):
The reason?

Speaker 13 (01:04:56):
The problem is the foundation where I live at. Nobody
else do the foundation. I've had people, I've had a
geological survey done.

Speaker 1 (01:05:06):
Ronnie, May I ask this, May I ask you something
about that foundation. As part of the contract, did great
Western say they would do the base the foundation? Or
were they you supposed to do your own foundation? According
to the deal.

Speaker 13 (01:05:22):
The deal was when I told them I wasn't going
to do anything.

Speaker 1 (01:05:25):
Now, that's not what I'm asking I'm asking for the
original Ronnie, I'm asking for the original deal. On the
original deal, you were to provide the foundation. They were
going to deliver the package. Was that the original deal?

Speaker 13 (01:05:39):
The original deal?

Speaker 6 (01:05:40):
Yes?

Speaker 1 (01:05:40):
Okay, But for some reason, I understand what you're saying.
You ordered the building thinking you were going to put
down a foundation. You were going to get the materials
and then hire someone to put it up. But you
ran into a snag when it came to putting in
the foundation, right, correct? Okay, So what's the snag that
can't be that can't be worked out? What is it

(01:06:02):
about the foundation?

Speaker 6 (01:06:04):
Okay?

Speaker 13 (01:06:04):
Where I live at is a landslide area, and they
nobody would give me a foundation because of where I
live at. And I went to Ruskin, I went to.
I went to a bunch of places to try to
get it done, because you.

Speaker 6 (01:06:20):
Know they did Dray Western.

Speaker 10 (01:06:21):
They did.

Speaker 13 (01:06:22):
They did what they were supposed to do. But the
reason I was calling is because I did tell them
when if I do this contract, I just wanted to
pay for the work that is done because I wanted
to wait until I actually got to permit.

Speaker 1 (01:06:37):
Ronnie, if that's what you wanted on the contract, is
should have said that. Listen, I'm treating this like any
other contract. You signed a contract for a building, and
I understand your I understand your situation. You're having a
problem getting a foundation put in and you're thinking, holy crap,
I can't afford this building. Now I can't even use it.
I understand you aren't even get foundation done. I get it.

(01:07:00):
But what I want to make clear is that Great
Western didn't do anything wrong.

Speaker 13 (01:07:05):
Well, they told me that. He told me that I
would only pay for what I would.

Speaker 1 (01:07:10):
I okay for the word. Send me the contract that
says that, and I'm going to help you. I promise
you over the phone.

Speaker 13 (01:07:17):
He said over the phone, and there's not he I
talked to James.

Speaker 1 (01:07:20):
He told you. He told you in the beginning. Hey, Ronnie,
you pay as you go. You don't have to pay
for anything, and if you want to get out of
the contract, just pay for the work that was done.
Is that what he said?

Speaker 13 (01:07:33):
I asked him. I said, I don't want to sign
this contract.

Speaker 6 (01:07:36):
To actually get permits done.

Speaker 13 (01:07:37):
He goes, well, Ronnie, he goes, we don't. We're going
to do the right thing. That when when we'll pay
for our work that has been done?

Speaker 1 (01:07:46):
Okay?

Speaker 13 (01:07:46):
And I said, yeah, I understand that pay for your work.

Speaker 1 (01:07:49):
You understand. You understand what you're telling me, is half asked, Right,
you understand you didn't do anything right. But I'm going
to talk to Eric right now at Great Western. Eric,
did you tell him if he has to get out
of the contract perk? Well, I'm talking to Eric because
he's the owner. Okay, I'd rather talk to Eric.

Speaker 10 (01:08:08):
Eric.

Speaker 1 (01:08:08):
Did somebody there tell him that if he had to
get out of the contract, which he needs to get
out of the contract, he could pay for the work
that was done, no harm, no foul.

Speaker 9 (01:08:19):
Hey Mark, Hello, Ronnie, this is this is Tom. I
don't know I would have to. You know, we do
record all of our phone calls, so i'd have to
go back and.

Speaker 1 (01:08:27):
You know what, now, that's Eric. That's wonderful. That's wonderful
that you record contra honest to God, because I am
so tired of people saying not about you, but in general.
Well they said this, and they said that, and I
made this clear and I made that clear. So here's
what Ronnie is basically saying. At the bottom line is this,
he paid fifty nine up front for a building. You

(01:08:49):
guys did nothing wrong. He can't put in a foundation
like he thought he can, so now he needs to
get out of the contract. That's his story. That's as
simple as that. So what are you doing like that
when a guy pays for a building and then all
of a sudden needs to get out of it. You
have you had that come up in the past. I
mean this can't be the first time.

Speaker 9 (01:09:09):
Well no, I mean certainly not. You know, it's in
the metal building industry, and you know people circumstances change. Yeah,
you know, after they buy a building sometimes and people
you know cancel. Usually you know folks that you know
cancel and say, hey, I can't do it or don't
want to do it, because it depends on where we're
at in the contract. Like if we're where we're at now.
Usually people say, hey, you know I don't want the building.

(01:09:32):
If you can give me money back, great, If not,
I understand. I just don't want to be on the
hook for the remainder of the building.

Speaker 7 (01:09:39):
Right where we're at on this one.

Speaker 9 (01:09:42):
And first off, you know my staff and I know
the sales first. I just looked up the project. Yeah,
you know, I know that salesperson very well. He's worked
for me for a long time and I tell him
at other places.

Speaker 1 (01:09:55):
No, I don't have a problem without you, guys. I'm
just asking you what do you do in a situation
like that.

Speaker 9 (01:10:01):
I mean, well, here's where Adam where, Here's where we're
at on this one.

Speaker 6 (01:10:05):
Right.

Speaker 9 (01:10:05):
So we provided the foundation design. I'm completely engineered detailed. Uh,
Ronnie has the engineered stamp plants. It's detailed. I have
shy point where we're just waved on him to authorize
us to produce it. I do see that we did
refund Ronnie. He bought two garage doors from us, which
we refunded or are credited back on his account. Probably

(01:10:30):
it was, you know, found a different solution or we
needed to save some money or something. But we did
a complete foundation design on it, and I know regional
building down there. You know, I don't know what a
zoning is or anything like that. It's really nothing that
we get involved with. We don't pull pummets for you know,
we're not a general contractor.

Speaker 1 (01:10:47):
We're drank. I got you, I got you? So what
So I'm still asking the same question, and again, I mean,
you can tell me, whatever the policy, what do you
do in a situation like this?

Speaker 9 (01:10:58):
Usually normally in a situation like this, the deposits non refunding,
refunding anything. We'll let the cut.

Speaker 1 (01:11:04):
All right, hold on, I gotta take I'm sorry, man,
I got to take this. Break hold on just one second.
Please go with a sure thing Denver's best roofer Excel
roofing dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,

(01:11:27):
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax alliance three
oh three nine two zero sixteen twenty two, ripped up

(01:11:52):
you need so you don't have run anxious as we can.

Speaker 2 (01:12:00):
The Shooter's gonna help come man Dix.

Speaker 1 (01:12:05):
He is the Troubleshooter Show. No Tom Martinez. Hey, I'm
Tom Martino. Welcome to the show. This is how I'm
broached by Frank durand the real estate man dot com.
We'll do a free market evaluation of your home for
the asking. That's Frank durand the real estate Man dot com.
You want to know what you'll sell for and what
you'll net, he'll tell you and there's no obligation to
ever list. Three oh three nine two zero sixteen twenty two. Hey,

(01:12:29):
we left off with a well, I don't know if
we call it a problem. I mean it's a snag.
Ronnie ordered a building from great Western, paid fifteen nine
up front, was gonna pay what was due upon delivery
thirty two thousand, and he was just he was to
put in his own foundation. That's how they work these
materials kits. What you do is you put you our

(01:12:51):
own foundation up, they deliver the building, then you have
your own crew erected. So that's how they work. This
is how the industry works. After paying the fifty nine,
they have the building ready to ship. He can't take
it because he can't put in a foundation, and he said,
according to their initial consultations while signing the contract, they

(01:13:15):
promised that if he ran into any snag, he could
just pay for the work that had been done and exit.
Is that a pretty accurate summation, Ronnie, He paid.

Speaker 13 (01:13:28):
Twenty two hundred for the foundation engineering.

Speaker 1 (01:13:32):
Yes, okay, thank you. So it's pretty great. Okay, So
I want to bring up Eric, and Eric, that's where
we are right now, and all I ask not that
there's any legal obligation on your part. From what I
can see, you're not doing anything wrong. I have a
simple question, what do you do in situations like this?

Speaker 9 (01:13:48):
Well, I mean like we just you know, talked about.
I mean, the first thing that I'm gonna do, I've
already requested it. I got a you know, I don't.
I'm not the keeper of sure sure I understand that person,
So pull the calls. In a situation where if a
salesperson represents something, you know, even if it's you know,
specifically excluded or you know disabout or whatever in the contract,

(01:14:10):
we follow through on that, right, That's why we recorder calls.
It's the biggest reason. Okay, now, looking at this order here,
I have a few questions for Ronnie. I don't want
to get into a customer service call here.

Speaker 1 (01:14:21):
But if it's no, it's okay, yeah, go ahead. Okay.

Speaker 9 (01:14:26):
So we designed, Okay, so we designed the building. We
did the permits and uh, it looks like Regional Building
kicked it out. The building was too tall, So without charge,
we redesigned the building. It wasn't a big change, but
it was you know, probably a day of drafting and
some engineering time. The way a pre engineer metal building works,
it's completely redone. You can change one little minor thing,
the whole thing is being redone. And just to recap

(01:14:53):
on you know, Ronnie's first thing is, you know, unfortunately,
you know, we must sell a building in order to
vie the engineer drawings and everything like that. You know,
otherwise everybody would say yes.

Speaker 7 (01:15:05):
I mean, you know, we'd go out of business right now.

Speaker 1 (01:15:08):
I get what you mean.

Speaker 5 (01:15:08):
Process.

Speaker 1 (01:15:09):
But once once is sold, you do the engineering. I
get it, yep, yep.

Speaker 9 (01:15:14):
And so this thing is all detailed and everything we
did do the foundation design. They gave it to him
actually below what we charge for it.

Speaker 1 (01:15:21):
Now, did you know the design based on his soils
or in a general design?

Speaker 9 (01:15:28):
I don't know, but here let me I'll tell you.
I think customer provided I do.

Speaker 11 (01:15:32):
Yes.

Speaker 9 (01:15:33):
So this, uh, it was designed specific to the geotechnical
report that Ronnie provided to us.

Speaker 1 (01:15:38):
Okay, okay, So then why why is he saying now
it can't be he can't install that foundation?

Speaker 6 (01:15:46):
I don't know.

Speaker 9 (01:15:47):
I'm looking at the foundation design and there is this
is a monolithic pore.

Speaker 10 (01:15:52):
You know.

Speaker 9 (01:15:52):
Of course it's got to go to frost, which is
thirty thirty for sure, and we have to follow the
geotechnical analysis and their recommendation, recommendation.

Speaker 5 (01:16:00):
Of that engineer.

Speaker 1 (01:16:01):
But you had an engineer do this, right, yeah?

Speaker 7 (01:16:03):
Yeah, everything?

Speaker 1 (01:16:04):
So Ronnie, may I ask a question. If an engineer
designed this, sir, for the geotechnical information you provided, who
is telling you it can't be done.

Speaker 13 (01:16:14):
To geolectical technical person told me that where I live at.

Speaker 1 (01:16:19):
That who, like, do you have a neighbor who's a
geotechnical engineer.

Speaker 13 (01:16:24):
No, it's a guy who actually did the report, the
name of Sam Atwater.

Speaker 1 (01:16:28):
What he did the report and provided it to great
Western for them to design a foundation.

Speaker 13 (01:16:35):
He actually did the geological soil scene, and he said,
when I with this building where I live at that
nobody's going to guarantee me the place ain't going to
move because of I live on the landslide area.

Speaker 1 (01:16:49):
Ronnie, I have to ask you a question because I'm
not clear on this. Okay. For for Eric, for Great
Western to provide the foundation design, right up front, they
had to have geotechnical information and you had to provide
that geotechnical information to Great Western. What you're telling me

(01:17:10):
is but what you're telling me is a different thing.
Now you're telling me the geotechnical guy said this soil
will never work. So why did you bother submitting his
report to great Western for a foundation that your engineer
said will never work? Why did you do that? Why
did you go that extra step?

Speaker 13 (01:17:32):
I did that because after after I started trying to
get I didn't talk. This is t desend the report
and I just turned it in. I didn't then after
I started.

Speaker 1 (01:17:42):
So after you turned it in, after you turned it
into great Western, the geotechnical report and they started doing
the foundation. The guy came back to you and said, oh,
and by the way, Ronnie, that building is never going
to work on this soil.

Speaker 13 (01:18:01):
I called No. What happened was I started looking for
somebody the.

Speaker 1 (01:18:04):
Foundation, okay.

Speaker 13 (01:18:06):
And when I started looking for to do it to
the foundation, I called, I called other places and they
told me that with that sel report that I have,
that that foundation is not going to stay where it's act.

Speaker 1 (01:18:21):
So did they say, did they see the foundations? Did
they see the foundation plan? Ronnie?

Speaker 13 (01:18:27):
They they yeah, they seem the geological report.

Speaker 1 (01:18:30):
Now I'm asking did they see the foundation plan? If
they said that foundation plan will never work, did they
see the foundation plan?

Speaker 13 (01:18:40):
I send it to him?

Speaker 6 (01:18:41):
Yes?

Speaker 1 (01:18:41):
Okay, So you had the foundation plan from great Western
that you sent to contractors to get a bid for
the foundation, and they told you we can't do it
because it'll never work.

Speaker 13 (01:18:54):
I've had, yes, I called Ruskin, drusts and concrete. No
foundation that.

Speaker 1 (01:19:02):
You sent him. That's all I need, Ronnie. All I
need to know is you had the foundation designed by
great Western and you could not get a contractor to
install it because they said it would never work. Is
that correct?

Speaker 6 (01:19:22):
Yes?

Speaker 1 (01:19:23):
And your geotechnical guy said it would never work. Is
that right?

Speaker 13 (01:19:28):
I called them after yes, why wouldn't he?

Speaker 1 (01:19:32):
And after you called him? Did he say, yeah, they're right,
it won't work. Did he say that?

Speaker 6 (01:19:38):
He said?

Speaker 13 (01:19:39):
What happens is nobody's going to guarantee that before I
live at where I live at, that it won't move.

Speaker 1 (01:19:46):
Okay, I don't even know what that means. But okay,
so I don't know. I don't know of any building.
I don't know of any building that comes with a
guarantee it won't move. But okay, I don't even know
what it means. But but but I understand, I understand
your concerns, and and let's keep it simple. Your concern
is that the foundation and the building won't work on

(01:20:06):
that site. That's your concern. What's weird is is that
your geotechnical guy wouldn't have had the decency to tell
you that before submitting it to Great Western to have
all this done. Did your engineer say, is there a
design that would work there? Or you can't build anything? Ever?
What did they say about that.

Speaker 6 (01:20:29):
Before I live?

Speaker 13 (01:20:30):
Pretty much it's not advisable to build anything here ever.

Speaker 1 (01:20:34):
Okay, So Eric, again, I went round in circles to
get it. But the bottom line is, if I'm to
believe him, he is saying nobody will do the foundation.
They don't believe it's going to work.

Speaker 9 (01:20:47):
Okay, Well I don't know about that. What I can
tell you is that the Geotechnical report, the soils you know,
the Soils Report is what we call it, Yeah, from
American Geoservices there in the Springs issued their report. They
came out, they did the drillings of going through it, right, sure,
and they provide us with recommendations, right, the recommendations that
we follow. Recommendation number one, hold on, yeah, is exactly

(01:21:12):
what we did, which was a conventional show. No, we
did not do that. We did a monolithic to keep
costs down, which doesn't matter on how it's no, I
get it, I get basically slap slap, slab on grade.

Speaker 1 (01:21:25):
I don't want to get too technical. Remember it's a
radio show. So so in general, in general, you followed
the recommendations of the sales.

Speaker 9 (01:21:33):
Report, and that's the best we can do.

Speaker 1 (01:21:36):
Of course it is, of course it is. That's all.
That's all you have to do. But what I want
to know is this again, I'm going to get back
to the original question. And again I'm not telling you
to do anything. I am asking what do you do
in situations like this when someone wants to back out
at this point.

Speaker 9 (01:21:55):
Okay, here's what I'm going to do and what we
do and everything. Since Bonnie said that, the salesperson promised him, Hey,
if if if for some reason you decide to pull
the plug, we're going to credit you, you know, provide
you some sort of a refund or whatever, which I
really doubt James would have said, right.

Speaker 1 (01:22:12):
You don't know, I get it, We'll probably get it. Right.

Speaker 9 (01:22:15):
So I'm going to go through those phone calls. I
can report back to you Mark if you want, I'll definitely.

Speaker 1 (01:22:20):
But my name is Tom Eric. I just want you
to know my name is Tom Martine. That's okay, Mark,
isn't isn't And let's say it's cool. It's cool. I
know you know Mark, but I'm Tom. Go ahead, keep going.

Speaker 9 (01:22:31):
Sorry, Tom. So I'm gonna listen to those I'm gonna
listen to those calls. I'm gonna I'm gonna report back
to Ronnie and to you Tom and the and the show.
If there's a smoking gun or something like that in there.
If Ronnie gives me permission, I will share the call,
but I'll definitely forward anything to yeh Eric.

Speaker 1 (01:22:47):
I couldn't ask for more from anyone, Okay, And again
I wasn't telling you what to do. I just needed
to get the lowdown on this because, uh, you know,
Ronnie sounded distress. But again, uh I, I.

Speaker 9 (01:22:58):
Well, if I can real quick, I mean, what I
want to know is I see nothing weird here. I've
not looked at the site. Maybe if the building site
is on a big slope and they have to do
a lot of over excavation or something like that. Again,
it doesn't do you want to know.

Speaker 1 (01:23:12):
I'm going to give you. I'm going to give you
my gut feeling. I'm going to give you my gut feeling.
Ronnie doesn't want to build the building anymore. That's my
gut feeling. Okay. I'm not saying it's true. It's my
gut feeling. And he's looking for an excuse. And if
I ask anyone about any building anywhere at any time,
If I ask anyone about any building at any time

(01:23:33):
ever and said, can you guarantee this will never move?
I don't think there is a there is a guarantee
there is a building, there's a building contract, there is
anything in the entire country where someone will say, yes,
we will guarantee it will never move. I think they're
talking about shifting and stuff like that. But I think

(01:23:55):
the bottom line is he's looking for an excuse to
get out. But I would like for you to research
that telephone call because I suspect it is a searching
for an excuse. But if your guy told them, hey,
pay as you go and if you want out, you
can get out, more power to them. Go with a

(01:24:18):
sure thing Denver's Best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an
insurance check up free no obligation comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three O three seven to seven to
one help. You'll think you're his only customer when you

(01:24:39):
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. I'm Tom Martino. For some reason,
my monitor now okay, So anyway, so for the first
time we got some clear lines you can get right

(01:25:01):
through at three h three Martino, three h three six
two seven eight four sixty six. But I can get
to I can get to uh, Paul the waterman now.
And we were talking about systems and prices, and listen,
you can spend as much as you want on systems,
no matter what they are. And I'm going to tell

(01:25:21):
you in the industry what's out there. And I don't
know how they get away with it. I don't know
why the Federal Trade Commission doesn't get on them. But
the Halo system, Paul, the Halo system that is sold
by a lot of decent contractors. What is it? What
exactly is it?

Speaker 11 (01:25:38):
It's a glorified carbon filter. It doesn't remove it.

Speaker 1 (01:25:41):
Is it a carbon filter?

Speaker 11 (01:25:43):
Though, Yeah, they use carbon to go.

Speaker 1 (01:25:45):
Over the magnets or something, well magnet.

Speaker 11 (01:25:47):
It uses magnet. But I don't address it because magnets
do not soften the water. There's no such thing as
as soft.

Speaker 1 (01:25:55):
But what they say is they don't they don't. They
say they soften the water by suspending the metals, by
aligning their polarity.

Speaker 11 (01:26:04):
So how can you suspend a liquid because that's what
hardness says, it's calcium carbonate and then when air comes
in contact to it, it becomes a rock. So how
do you suspend.

Speaker 1 (01:26:14):
Because they're saying that they're aligning the molecules electrically, so
there's no one to keep it from scaling.

Speaker 11 (01:26:19):
There's no magnetic field in rock.

Speaker 1 (01:26:22):
Well, let's put it this way. We saw the system
that had went on there that was supposed to keep
a thing from scaling, and it failed. The boiler failed.

Speaker 11 (01:26:29):
Yeah, it costs over its eleven thousand dollars year.

Speaker 6 (01:26:31):
Yeah.

Speaker 1 (01:26:32):
Pass. So I mean, I just don't buy it. I
just don't know how they get away with it. I
here's how I think they get away with it is
that it really does align molecularly or electrically, that the
charge they charge the particles. Okay, that they do, maybe,
but I can't. They can't say that as a result
of doing that, you're never going to get scaling because

(01:26:53):
they can't show it.

Speaker 11 (01:26:55):
So here I go back to my original point. But
because her it is when you add air to it,
it turns to a scale, it's a rock. You're not
if you repolarize something in theory, then their magnet would
have to be so freak and strong they would have
to go through the entire homes plumbing instead, because eventually
that plarity will release and go away. It's not forever

(01:27:17):
since no I.

Speaker 1 (01:27:18):
Know, I know that. I just don't understand it. I
swear to God, I don't. Okay, So then what are
they paying for those systems?

Speaker 11 (01:27:27):
I anywhere from you know, three thousand to eight thousand
on up. I mean, I know there's a lot of
companies that you know, used to charge over eight thousand
dollars for you know, one of those halos. You could
do a whole house system for us Tom have the
best and include a water softener for you know, what
is an under.

Speaker 1 (01:27:46):
Five thousand dollars exactly exactly. So basically, all I'm saying
is I'm not saying the plumbing contractors are out cheating people.
I don't think they know any better. I think there's
a product that is represented.

Speaker 11 (01:28:02):
To that that's right. So what's coming what's happening is
is it somebody resented and they're coming to them saying
this is the greatest thing since slicespread, and they're believing
it instead of doing an independent research.

Speaker 1 (01:28:13):
Dennis, welcome. You have a comment on foundations. We were
talking about foundations and the guy said that he had
an engineered foundation that installers said they couldn't guarantee would work.

Speaker 18 (01:28:25):
Yeah, Tom, I was listening to that. I did foundations
for a long time until I got hold and stuff.
So but my experience with that is when you haven't
foundation engineered, and my first thought is the guy already
has a house there, so he's already got a foundation

(01:28:46):
in the area, right, so they could reflect on that
engineering design. But whenever there's a foundation put in, they
do an open hole inspection and they verified that the
site is what they're coming up with their.

Speaker 1 (01:29:02):
Design, in other words, and they verified that the soils
report was correct, right.

Speaker 18 (01:29:06):
Correct, because sometimes the house isn't all we put right
where the soils report was pulled from, you know. But
the thing about it is on a monolithic slab, they
can pin if it's too much rock, they can drill
and pin the corners or every so many feet around
the perimeter or you know. I did found a foundation

(01:29:28):
one time and we hit a lot of sand, so
they spread the putters out real, I mean, we were
doing three foot.

Speaker 1 (01:29:36):
In other words. In other words, I think they were
premature in saying no foundation will ever work on this property.
That's what he's saying. That's what he's saying. He's saying,
no building. They can't build anything on that property. And
the question he was asking, can you guarantee this will
never move? Well, what foundation person will ever put out

(01:29:56):
that guarantee? I don't know any do you?

Speaker 18 (01:30:00):
The only concrete guarantee is that concrete cracks, right. But
I think your initial your what your thought was is
I think the gentleman just doesn't want to do the
pull the barn, the garage or barn whatever.

Speaker 1 (01:30:14):
It is, a steel building.

Speaker 18 (01:30:15):
I think it's a still building. I think that's correct.
He just doesn't want to do it.

Speaker 9 (01:30:20):
Sure, and he's looking for a way out.

Speaker 18 (01:30:21):
And a foundation can be put anywhere.

Speaker 1 (01:30:25):
But what I would really love to hear, just because
I've been doing this for so many years and I'm
so tired of people saying, well he said, and I
made it clear. I want to know, just out of grins,
I want to know what was that original phone conversation
where he said he was promised that no matter what,

(01:30:47):
if they can't go through the project, he only has
to pay for what work was done to that point. Again,
I don't know if he you know it could be true,
but I would love to know that, and I'm going
to report back to everyone here about it, because it's
something that we hear all the time on this show.
All the time. They want to step outside of a

(01:31:10):
contract and they want to say they will promised something
either in addition to or something removed from the contract.
So either less than the contract or more than the contract.
How many times, guys have we heard this? How many times?
Thanks for calling in? Bro three oh three, seven to
one three talks seven one three eight two five five.

(01:31:32):
Paul the Waterman? Can you put a system? Somebody got
a barn and they have a well at the barn.
What systems would you put in there? You just have
to check for hardness first, right.

Speaker 11 (01:31:47):
Hardness and iron content, but well water. You know, I
like a dual tank smart computer system only because the
hardness and iron can fluctuate. And then you know you
have to have a source of clean water when you've
been seeing the filter media and so dual tank allows.

Speaker 1 (01:32:03):
So what is the benefit of doing it in the barn?
I wonder if they have horses and they're washing horses,
you want soft water.

Speaker 11 (01:32:09):
Sometimes I've seen it where barnes. You know that that's
where the main plumbing is for the property. That's where
the pressure tank is and then from the barn it
goes and feeds the house.

Speaker 1 (01:32:19):
Oh I never thought of that. Okay, we got more
coming up on the Troubleshooter Show three O three seven
one three Talks seven one three eight two five five.
Renew Home Innovations Beautiful Tub shower combos. They take away
and put in a beautiful walk in rectangle shower with
porcelain walls that are just outstandingly beautiful. They have a

(01:32:40):
few patterns, but you'll never need any maintenance and they
look beautiful. They're a continuous sheet on each side. They
can even do wains coating in the bathroom with it.
But I want you to check them out and they
can do other materials if you want them to. And
then they do it in two or three days. You
have months to pay with no interest. Renew Home you
Knowations dot Com three oh three nine zero four two

(01:33:03):
thousand go with a sure thing Denver's Best roofer Excel
Roofing dot Com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of

(01:33:26):
insurance companies find out now three oh three seven seven
to one. Help. You'll think you're his only customer when
you choose Frank durand the real estate man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martine here

(01:34:08):
at three h three seven one three talk three oh
three seven one three eight two five five. So what
are we doing with Debbie? I'll talk to Debbie. Hi, Debbie,
what's going on with you?

Speaker 9 (01:34:22):
I called back on July twenty first and was complaining
about a plumbing Okay.

Speaker 1 (01:34:30):
Okay, Debbie, Oh my god, I remember that the price
I thought was outrageous. Again, I don't. I don't control prices,
No one does. I don't even control prices for people
on the referral list. However, there are some prices that
could be considered I believe unconscionable. I found one time
somebody installed a toilet and guess what it cost him?

(01:34:52):
This was what this was ten years ago. It was
twelve thousand dollars. Now, that to me was abusive. And
I said to the place. I said, look, I may
not control prices, but you're not on the referra list anymore.
This is a twelve thousand dollars toilet and it's abusive.
And so, Debbie, did you work with Deputy Bow? Yes?

(01:35:17):
I did. I'm going to bring him up, Deputy Bow.
So what was the charge? What were the charges again,
Deputy Bow?

Speaker 14 (01:35:25):
So, basically I thought it was with this five hundred
dollars cash payment, the total invoice was approximately forty six
hundred dollars.

Speaker 1 (01:35:35):
And that was for installed the new hose bid outside
the house and a little section of pipe near the
shut off valve near the washer inside, and then I believe.

Speaker 7 (01:35:47):
They replaced the valves on the washer and dryer the
hose bid.

Speaker 14 (01:35:51):
Is that right, Debbie?

Speaker 1 (01:35:53):
Just one of them right? Oh yeah, yeah, just one
of them, Just one of.

Speaker 14 (01:35:58):
Them, right, And there was no conform they don't.

Speaker 1 (01:36:02):
So one hose bib, one hose bib for the washer
and then one for outside. Forty six outrageous triple A heating.
It's not triple A, it's triple A service or whatever
the hell they're called. And anyway, what did you find out,
Deputy Bow?

Speaker 6 (01:36:20):
All Right? I called over there.

Speaker 14 (01:36:22):
Several times, and so I called a contact, a former
person up and.

Speaker 1 (01:36:27):
I will I do want to mention this. She did
give approval before. I mean, they did give you a
price up front, isn't that right?

Speaker 14 (01:36:35):
Yeah, but they gave me a price and then they
turned around and told me, oh no, now we have
to do this, and then they gave me a second price.

Speaker 1 (01:36:42):
So okay, anyway, go ahead, keep going ball, all right?
Bo Did they ever address it with you?

Speaker 5 (01:36:49):
All right?

Speaker 6 (01:36:49):
So? No, After I.

Speaker 14 (01:36:52):
Finally got a call from a person named Ray, so
I just asked if they could give a consideration discount
because the person was ninety years years old, and I
just thought of it very absorbing it And they said
they would.

Speaker 19 (01:37:04):
Think about it, and they basically called Debbie back and
no they didn't. Basically they didn't take a penny off
the bill. And then what I don't like about it
is when.

Speaker 14 (01:37:17):
They did all of this work, they tried to come
back and charge Debbie and her father for a reducing
valve for like twelve hundred dollars. And they wanted to
come back and do that, and they said they didn't
get this reducing valve inslved that the rest of the want.
They weren't to work on the forty six hundred dollars
would be voided.

Speaker 6 (01:37:35):
Yeah, I just thought they're yeah.

Speaker 10 (01:37:37):
They don't.

Speaker 9 (01:37:38):
They didn't get me a warranty.

Speaker 1 (01:37:40):
Here's the deal. They did two hose bibs basically for
forty eight hundred dollars or forty six hundred forty six, Yeah,
forty six hundred. So here's all I'm going to say.
If you want to spend a lot of money and
pay more than things are in my opinion, worth, call
Triple A Service Plumbing. Call them if you like paying

(01:38:01):
more than you should, if you like, if you like that,
go ahead, because there's no reason to do that. Every
plumber that we checked with on our referral list would
have done it for half or less now each half
meaning up to up to half if it was major.

Speaker 6 (01:38:17):
What was that I said?

Speaker 14 (01:38:19):
We asked Bob Logan when he was in the studio
last week, and he said his deal would have been
AFT nine.

Speaker 1 (01:38:26):
Nine hundred eight. I'm just giving them the benefit of that,
meaning half. But I'm telling you I know this, I'll
never recommend ever Triple A Service, never, And I think
we should spread the word. Just spread the word. I mean, look,
that's the power of the dollar. The dollar is a ballot.
We vote with dollars. Everything we do is reflected in

(01:38:52):
the money we spend. If we say we don't like
something and we keep supporting it, then it stays and
it gets vote of confidence. So what I'm saying is,
don't give your vote, don't give your dollars to people
you don't believe him.

Speaker 14 (01:39:09):
It's that, yes, it's they should at least gave us
that fifteen.

Speaker 1 (01:39:14):
I want to get the damn name where so far
we've used six different names, so I'd like to use
the name it actually is. It's A. Here's the actual name.
It's AAA Service Plumbing and Heating. Yeah they've yeah, okay.

Speaker 14 (01:39:30):
Then on West Sixth Avenue and have a phone number.

Speaker 1 (01:39:35):
Yeah, people should call and tell him we heard about you,
and that's seven to zero four hundred seven nine zero two.
Just tell him you heard him on the Tom Martino Show.
And you'll never use them again. I mean, look, you
can price anything you want. They've done nothing wrong, but
they haven't done much right. In my opinion, their prices

(01:39:58):
are abusive, and I'm sorry we couldn't help you more. Debbie,
I'm really sorry, but look, we can help others, that's
for sure, by telling him to stay away from AAA.
Just stay away from him. AAA service plumbing heating Electric,
AAA service heating, plumbing and Electric. This is an anti commercial.

(01:40:18):
Stay away from these clowns. Their prices are abusive. That's
my opinion, and that's the way I'm going to stick
with it because it is my opinion. And the number
over there is seventy zero, four hundred seventy nine oh two.
So no, no, that's not them. Yeah, that's no, Yeah,
that's them. Seventy zero four hundred seventy nine oh two.

(01:40:41):
More Right after this, go with a sure thing Denver's
Best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now

(01:41:04):
three all three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with
Remax Alliance three all three nine two zero sixteen twenty two. Hi,

(01:41:24):
Tom Martino you're a troubleshooter three oh three seven one
three talk three oh three seven one three eight two
five five. So we've been talking about a lot of
stuff with PIFAs forever chemicals, and there are some recommendations

(01:41:45):
people give for reducing contamination from these chemicals. And make
no mistake, they do affect you. They affect your body,
they affect your the environment, they affect everything. There's a
move away from nonstick cookware. Even if it says free,

(01:42:07):
P five free or PFOA free, they're saying it's not true.
And stainless steel and cast iron cookware are great alternatives.
But this move, this was one of the biggest, biggest
attributes to forever chemicals cookware. That's where it all started.

(01:42:33):
A lot of it.

Speaker 11 (01:42:36):
Yeah, no, absolutely, and then it got into the water
from the manufacturers, both DuPont and three M. And the
other problem tome is the forever chemicals have contaminated not
to sound gross, but the human waste that's removed from
the water treatment plants, that's given away to farmers. And
so now the concern is is that how many acres

(01:42:58):
of farmland is ruined because of forever chemical contamination by
the way.

Speaker 1 (01:43:02):
Our number is three oh three, seven to one three.
Talk locally here right now while we're on the earth
three oh three Martino now and around the clock three
oh three six two seven, eight four sixty six. So
get your calls in. We do have time. I want
to mention this popcorn popcorns. Did you know that microwave
popcorn bags, including organic products, usually have coatings inside with

(01:43:26):
forever chemicals, So you're eating it directly on your popcorn,
and when you throw it out, you're throwing out forever chemicals.
Did you know popcorn bags had that?

Speaker 11 (01:43:36):
Yeah, I saw that in the news. Absolutely that was
that was surprising to me.

Speaker 1 (01:43:40):
I mean absolutely shocking to me, even the organic popcorn.

Speaker 11 (01:43:46):
They're also saying that the cooking utensils, we have to
get rid of cooking utensils as well because of that.

Speaker 1 (01:43:52):
Yeah, well they they say cooking utensils and coatings. It's
mainly triggered by high heat, but they're dangerous anyway. So
use good old stainless steel iron or wood wood. You
know with Italians we use wood all the time. Now,
bring your own container to go for food, like like
to go food, and the restaurants put them in plastic,

(01:44:16):
and it says that if you bring your own eye,
will never bring my own glass or metal container for
God's sakes. I mean, I can imagine I pull it out,
what are you going to walk in with it? But
the takeout containers will add p fas to the environment.

Speaker 11 (01:44:35):
Starbuck coffee cups, they said, because of the coating and
the coffee cups same thing.

Speaker 1 (01:44:40):
Can't they find another substance? Why with this? I mean, okay? Now,
Dental floss, well, I floss every night obviously sometimes every
you know, more than once, and dental flows some of
them contain PIFI chemicals PIFAs. When I see pa fas
just they're just an assortment of different chemicals all classified

(01:45:04):
as pfas, and they're forever meaning not there's really no
way to get rid of them. Tests indicate that there
are certain brands that have p faws literally on them.
You're putting them on your teeth, You're you're literally taking
them into your body. Do you want to know? You

(01:45:25):
want to know some of the makes, the models? Huh,
I'm gonna tell you CVS Health Ease between Super Slip,
dental floss wax. That's one hell of a name it's
the CVS Health Ease between Super Slip Dental Floss, Waxed,

(01:45:48):
Next ORALB, Glide Pro Health Mint Oral B. I think
I have Oral B. The other one is the Crest
Glossy Deep Clean Cool Mint Floss, Safeway Signature Care Mint
Waxed Comfort Floss, and Colgate Total Dental Flaws. I'm telling

(01:46:13):
you you're gonna have a tough time finding uh these flosses.
You gotta google it or do artificial intelligence to get
away from it. Got more coming up on the Troubleshooter Show.
Go with a sure Thing Denver's Best Roofer Excel Roofing
dot Com. You don't pay a cent until you're contenth

(01:46:35):
time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out Now three oh three seven seven
to one help. You'll think you're his only customer when
you choose Frank durand the Real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 2 (01:47:01):
Ripped off.

Speaker 1 (01:47:05):
So you don't have.

Speaker 2 (01:47:08):
Come running just as fast as we can. Shooter's gonna
help come.

Speaker 3 (01:47:14):
Man Dix is the Troubleshooter Show. Now Tom Martino.

Speaker 1 (01:47:20):
Hello, I'm Tom Martino. My voice is cracking. How are
you doing? We're here solving problems, answer your question, taking planks.
We're talking about your life, liberty and the pursuit of happiness.
Things that you need to know about, things that make
you tick, things that tick you off. Gives us a
call and uh, we'll give you an update here on
some calls we had earlier. But give us a call

(01:47:42):
now and get right through. We were examining this one
job that triple a service, uh, plumbing, heating, cooling, an
electric did they did two valves, minor minor work, no
construction whatsoever, no dry wall involvement, nothing, And they charged

(01:48:06):
a woman ninety two year a woman. They charge her
forty six hundred dollars. That is an outrageous price by
by even the most expensive places in town that we've
checked with and people, you know, look at. A really
good company is not going to charge just for time
and material. There's way more than time in material, because
they have insurances and all things that they do the

(01:48:28):
right way. That doesn't mean, though you have to go
crazy with pricing, and I believe AAA service plumbing, heating, cooling,
electric has gone way out of reality range with their
prices forty six hundred dollars. So Debbie, a ninety two
year old woman is not going to get any kind

(01:48:49):
of an adjustment in that price.

Speaker 17 (01:48:52):
Tom, I was wondering if any of the work they
did for her requires a permit, and if so, did
they pull a permit?

Speaker 1 (01:48:58):
I actually don't know if just does it just the
water picket outside.

Speaker 11 (01:49:02):
Now, there's no permit required unless you know, the only
time you have a permit is if you're you know,
doing the drain, redoing the drain line or fresh water, right, yeah,
so I mean if you're replacing outside pickets, they don't
have to pull a.

Speaker 1 (01:49:16):
Permit or the one near the wash or dryer. Okay. Now,
one guy bought a garage materials package and he said, look,
I put down fifteen nine thirty two thousand dollars balance
and I was told I could back out at any
time if I just paid for the work done. He

(01:49:38):
said it was done in a phone call. The owner
of the company graciously offered to go through the recordings
and verify it and if that's what they said he
will honor it. Meanwhile, this guy wants out of the
contract because his engineered foundation plan that they engineered. He
said he can't get an installer, an excavator, a foundation

(01:50:03):
people to do it because they say it will never work.
Yet he has a house there, and I have never
heard of a foundation that will never work, or a
place or a piece of land that could. He said
nothing could ever be built there. Ever, I think it's
an entire exaggeration, and I think he just wanted out

(01:50:25):
of the contract. That was my That's just what I felt.
Then we had a roofing thing where this is really
we got to get on this. By the way, I
don't know who we gave this to. We didn't give
it to anyone. We got to call this roofing company
one eight hundred Hanson Roofing replaced her roof. She has

(01:50:46):
a very low pitched roof. They installed a ridge vent
and she has and basically it's going to cause not
going to. It caused me your water problems, and they're
refusing to look at it. Think about this. And we
had a roofer on Excel Roofing, our expert to say, look,

(01:51:09):
you don't do this on a pitch that she had.
So they installed a ridge vent on a very low pitch,
very low pitch roof, and that causes water damage because
water is going to get right through it. And as
a result, she had thousands and thousands of dollars in

(01:51:31):
damages and they just won't do anything. Now, what kind
of a company is that? So who wants that? One?
Who wants to call hands?

Speaker 17 (01:51:39):
I mean serious, Tom, I'd like to do that, And
I'll start with calling Neil Hollington. He's our construction defects
attorney to get his position on this.

Speaker 1 (01:51:48):
I like to get his position on it too. She
said it made her house susceptible to water intrusion, and
after a recent rain on July thirteenth, their home was
flow udded. The roofing company refuses to address it. Now
that sucks one eight hundred and so I advise against

(01:52:10):
one eight hundred Hanson Roofing based on that alone, and
we're going to call them and see what they have
to say about it. The insurance company she has, Liberty Mutual,
will not cover it because they say it's from poor workmanship. Now,
Jeremy Cusio over at Compass Insurance said poor workmanship usually

(01:52:33):
gets them out of fixing the actual defect, but the
resulting damage is usually covered by the policy. For example,
if you had a plumber do a pipe wrong and
it flooded, they wouldn't fix the pipe, but they would

(01:52:54):
fix the resulting water damage. So in any case, that's
what we're being told by Compass, that Liberty Mutual should
have done it. But she said no, she had a
very specific exclusion that said any work or any damage
resulting from, you know, poor workmanship. So look at your

(01:53:16):
homeowner's policy. You need something that covers the damages after
poor workmanship, just in case you ever have a clown
at your house. The last thing in the world you
want to do is to have, you know, have all
of this work done and then nothing being covered because
they say it was done wrong. They can go back

(01:53:37):
how many years. There's no statutal limitations on that Liberty
Mutual policy. So basically Liberty Mutual is saying if anything
is due to poor workmanship, all subsequent damages are not covered.
That is one of the worst policies I've ever heard of.
So beware of that Liberty Mutual policy. That's and I'm
being told that by my experts in the industry. That

(01:53:58):
is not what you want. And then let's go back
to another one. Parents in memory care, and a guy
wanted to know about transferring the house out of their
name into his name. The house basis is sixty to
one hundred grand. It's worth a million right now, think
about that. If he transfers it to his name, now

(01:54:20):
he inherits their original basis, which would give him tremendous
capital gains upon sale and tremendous capital gains taxes. He
should leave it in his parents' name, and he should
do it with a beneficiary's deed or even a trust,
and then he will inherit a stepped up basis. When

(01:54:43):
they die, or it could be first to die or
second to die, he will inherit the stepped up basis,
and then if he sells it, there will be no
capital gains because you presumably sell it for what it's
worth at the time if you want to get rid
of it. Now, this one really pissed me off, and

(01:55:03):
it's something we need to take to the bank and
beware of. He took his van into Saws. Saws as
in better call Saul. Don't call this Saul. Saul Auto
Tech Centennial for overheating. They said the radiator was cracked.

(01:55:24):
They estimated him nine hundred, verbally texted him that it
would be two thousand. He paid it begrudgingly, but when
he got the old party found there was nothing wrong
with it. They lied to him. They lied to him
or misinterpreted it. That's my opinion either one. But here's

(01:55:46):
the worst part of this. The van that Saul's Auto
Tech was working on was from Steampro. He's on a
referral list. And that's not why I'm sticking off. I'm
sticking up for him because what this guy did was wrong.
So Salls, whoever was at Saul's, I'll call him Saul,

(01:56:09):
put a negative review up about steam Pro, never use
steam Pro, never hired Steampro, never had Steampro at his
house or business, but gave them wrong and gave them
terrible ratings because he didn't and terrible reviews because he
didn't like him as a customer. Think about that. If
you go to Saul's Auto Tech, not only is there

(01:56:31):
a potential for them to lie to you, just lie
to you, but then if you complain and you have
a business, they're going to try to diss your business,
think about that one that sucks. And I believe these guys.
I believe these guys saw three h three nine one
nine seven seven six' nine should be called. OUT i

(01:56:54):
think they. Suck And i'm telling, You, chopper you, called didn't? You?

Speaker 4 (01:56:58):
Yes he Actually saul, answered and he went into this
tirade about how he didn't want the other guy on
his property and thank you for, calling and he hung
up on.

Speaker 1 (01:57:10):
Me, well what did he say about putting a bad
rating up about? Steamprobe he never used.

Speaker 4 (01:57:14):
IT i asked him about. THAT i, said you never used.
It but that's when he hung up on.

Speaker 1 (01:57:20):
Me but he went into a rant, first, yes then hung. Up,
Right so what does it tell you about the character
of a? Person And i'm really serious, now, folks would
you do business with someone like?

Speaker 12 (01:57:35):
That?

Speaker 1 (01:57:36):
NO i.

Speaker 4 (01:57:37):
WOULDN'T i wouldn't go anywhere near.

Speaker 1 (01:57:39):
Him, Ray welcome to the. Show what's going? On?

Speaker 9 (01:57:42):
HEY i just wanted to how do you get hold
of your investment? COMPANY i can't find it.

Speaker 1 (01:57:46):
Online it's, okay it's three oh three seven seven one help.

Speaker 9 (01:57:53):
Help that's your investment?

Speaker 1 (01:57:54):
Company, Yeah or it's three oh three seven seven one
four three five.

Speaker 9 (01:57:57):
SEVEN i got. IT i was interested in investing with
you in one of your.

Speaker 10 (01:58:03):
Houses oh in.

Speaker 1 (01:58:04):
What we're doing With. Vestera what we're doing for what
he's talking about is, this and it's not really it's
an outside business. Interest it's not really within the investment
company because it's not a. Security so what we're doing
is we're forming LLC's for people that want to Do vestera.

(01:58:24):
Turnkey but let's say they don't want to do the
whole house on their. Own Because vestera turnkey is a
wonderful program if you want, it but you have to
put up eighty five to one hundred grand basically for a.
House then you get a. Loan then you get a,
loan you own the, house but they babysit you and
they take care of, you and you make a lot of.
Money but a lot of people did not want to

(01:58:47):
do the whole shooting match on their. Own so WHAT
i did, WAS i am offering positions in A vestera.
Project SO i did AN llc Where i'm the majority
partner AND i allow other partners like you to get
in ray and that allows you to become a landlord
and it allows you to but you sit back AND

(01:59:10):
i do everything for THE, llc And vesteria does everything for,
us so it's really. Good and then You ray don't
have to take out a loan in your. Name but
you can just ride on the. Coat you can just
ride on the coattails of THE. Llc BUT i want
to ask you, Something, ray what is your financial? CONDITION i,
Mean i'm not, Nosy i'm just wondering about because so

(01:59:31):
many people should know other people probably shouldn't invest in certain.

Speaker 9 (01:59:37):
Things i've probably got sixty some thousand in a retirement
fun WHICH i was wanting to transfer to you BECAUSE
i understand you can structure.

Speaker 1 (01:59:45):
That, yeah but okay you. Can, yes we BECAUSE i
take full control of THE, llc we have been approved
that you can put your retirement money in, there so
all of your gains would be tax. Deferred, yes that
is a good way of doing. It what is your
retirement money doing? Now sixty one thousands in a four? Will,

(02:00:08):
yeah but who's? In but Who's oh it's in cash right? Now? Okay,
Yeah well EVEN t bills would be better than. That, Remember,
ray this is how old you.

Speaker 5 (02:00:20):
Sixty?

Speaker 10 (02:00:20):
Eight but that's.

Speaker 9 (02:00:21):
MONEY i Don't i'm not going to use. This i'm
just it's just.

Speaker 1 (02:00:24):
There, okay, okay because there's because there's a three year
old on most of these, properties just so you, know, Okay,
Ray so it's seven seven one four three five, seven all,
Right i'll Get, yeah just leave your name and. Number
we'll get back to. You you can even text that
AS i think you can text that, number or you
can text anybody can always text My google number about

(02:00:46):
that kind of. STUFF i don't have it. Handy oh
it's seven four seven, Nighty thank You chafer For. Tommy,
okay we got more coming right. Up go with a
sure Thing denver's best Roofer Excel roofing dot. Com you

(02:01:07):
don't pay a cent until you're. Content time for an
insurance check up, free no obligation comparison Call Compass insurance
paying too much your coverage at dozens of insurance companies
find out now three oh three seven to seven to one.
Help you'll think you're his only customer when you Choose
frank durand the real Estate man dot com to list

(02:01:28):
your home With Remax alliance three oh three nine two
zero sixteen twenty. Two Hey Tom martinez, Here welcome to the.
Show three oh three seven one three talk seven one
three eight two five. Five you, Know One Clear Choice
Garage door is one of the finest COMPANIES i out
for garage door adjustments or replacements of doors or, openers

(02:01:50):
or any part of the, opener any part of the,
door twenty four to seven broken. Spring they come out
if you can't get your door. Closed one Clear Choice
doors Dot. COM i love. Them we never get complaints about.
Them one Clear choice doores Dot com for all your
garage door. Needs paul The waterman's with. Us we're gonna
go back to him in a. Second On Forever, chemicals

(02:02:12):
it's amazing some of the sources for, them, like for,
example untreated, carpet excuse, me not treated. Carpet that that's
That's forever. Chemicals when they treat, stained treat your, Carpet
forever chemical resistant coatings on, furniture, Uh forever. Chemicals the,
firefighters the, uniforms, clothing a lot of the snow snow,

(02:02:34):
gear a lot of the well the designer names that
you would think these companies if they The i'm telling
you that the, coatings gortex coatings and, that oh avoid
them for. Sure Scotch, guard how much crap do we
have With Scotch Guard, Okay Deputy, chopper you have a follow. Up,

(02:02:59):
yeah last.

Speaker 4 (02:03:00):
Week we got a call from the owner Of Western waterworks.

Speaker 1 (02:03:04):
And is that's the name of his? Company, yes it
Is Western, Waterworks, Jason.

Speaker 4 (02:03:09):
Jason And jason was having a problem with a homeowner
about collecting his last five hundred dollars for work that
he had.

Speaker 1 (02:03:18):
Done and not only did she say, no.

Speaker 4 (02:03:21):
She chased him off the property and kept his tools
and kept his tools.

Speaker 1 (02:03:26):
On but what reason did she give did he complete the?

Speaker 4 (02:03:29):
Job he can't complete the job because she won't let.
Him She, yes that's, Correct and this is, Odd, Tom
AND i was going to ask, you there's not too
MUCH i could do with it because she's a. Homeowner
she wasn't like a.

Speaker 1 (02:03:43):
Business, NO i can, Call, well she's a. Homeowner did
you talk to? Her?

Speaker 4 (02:03:48):
Well, NO i talked To dimitri and he gave me
a little advice THAT i probably shouldn't talk to.

Speaker 1 (02:03:56):
Her and why is?

Speaker 4 (02:03:58):
That it's an Ethnic that's ALL i could tell.

Speaker 1 (02:04:01):
You he, no, no, no, no no.

Speaker 17 (02:04:02):
Way but let me correct, respectfully Rest. SHOPPER i, Said
i'm not going to talk to.

Speaker 4 (02:04:07):
Her, Right, well Then i'd not, Either BUT i did not.

Speaker 11 (02:04:09):
Advise you not to talk to.

Speaker 1 (02:04:10):
Her in, FACT i, said let's this woman on the.
Air this woman is strong, willed, yes very say the, least,
yes and built like a an, ox like a strong like.
Bull strong like that's what it. Is, yes she is
obstinate and strong like. Bull.

Speaker 4 (02:04:31):
Right the owner of the company really was looking.

Speaker 1 (02:04:35):
At it's easy to holding his. Square, yeah vice to
do small. Claims but really why but why did things go? South?
Though he must have had a, Clue come, on there was.

Speaker 4 (02:04:46):
There was some leaks that kept on happening with the,
manifold and she was very upset about that and instead.

Speaker 1 (02:04:54):
Get out of. Here, yeah did she hire someone to? Finish,
no she, Didn't and didn't the sheriff deputy go over
there with? Him actually it was The aurora police and oh,
okay and and what, Happened.

Speaker 4 (02:05:08):
Well they apparently must not had a career LIKE i,
did because they had fear and left the.

Speaker 1 (02:05:14):
Property They SO.

Speaker 17 (02:05:15):
I remember the original call from a few days, ago
and the gentlemen who called has said that they she
would not open the, Door she wouldn't dance the door
when he showed up with a, Popop.

Speaker 1 (02:05:25):
So she won't open the. Door she won't. Talk how
old is this? WOMAN i can't don't look at. Me
why do you think he knows? Her just because we
got a slavic, woman strong black, bull you automatically think
a guy Named dmitri knows? HER i, mean you know

(02:05:47):
that reminds me of curb your. ENTHUSIASM i swear To.
God when he was driving around one day and he
had had an. Argument he was dating a woman in
a wheelchair and he had an argument with her and
she rolled out and wouldn't come, back and he didn't
hear from, her so he went out looking for her
because he had said something stupid he wanted to. Apologize

(02:06:08):
he's driving through the. Neighborhood he sees someone in a
wheelchair and he, because do you know this? Woman and
this one, says, NO i. Don't what makes you THINK i? Would, well,
well you, know you, know you know How Larry david,
go you, know you, Know and he's a gesture at
the wheelchair and he looks at the picture showing her the.
Witch he, goes she. Goes so you let me get this.
Tracer you believe that all of us on wheelchairs like

(02:06:31):
we have some private. Society we all know each other
and Like i'm gonna know where she, is but only
on a show like. That but, anyway so it's going
to go to small? Claims is he taking her to
small claim? Score yes he. IS i think you should
try calling her right.

Speaker 4 (02:06:48):
Now, WELL i never got the number from, him AND
i call.

Speaker 11 (02:06:52):
Him let's do, it all, Right.

Speaker 1 (02:06:53):
Let's have some. Fun Call jason right now and See,
jason we want her number and call her and just,
say is there a way we can work this? Out
why are you keeping his? Stuff he's willing to. Finish come, on,
man she can't hurt you over the.

Speaker 17 (02:07:05):
Phone if you, WANT i can simultaneously translate during the, call,
okay and if you, WANT i can speak with a
really heavy Fake russian.

Speaker 4 (02:07:12):
Accent, hey you shouldn't have said that. Word, Okay.

Speaker 1 (02:07:17):
Okay now somebody asks again renew home. Innovations it's the walking, showers.
Okay and they do perimeter, drains by the, way and
REASON i asked that answer that is that's. Different if
you want, it they do grab bars and soap dishes and,
seats and they customize it for, you and they do
it if you want in that, beautiful beautiful porcelain, sheet

(02:07:38):
porcelain with no, uh no maintenance. Whatsoever Renew Home innovations
dot com three h three nine OR a four to
two Thousand go with a sure Thing Denver's best Roofer
Excel roofing dot. Com you don't pay a cent until you're.
Content time for an insurance check up, free no. Obligation in,

(02:08:03):
comparison Call Compass insurance paying too much your coverage at
dozens of insurance companies find out now three all three
seven seven one. Help you'll think you're his only customer
when you Choose frank durand the real Estate man dot
com to list your home With Remax alliance three all
three nine two zero sixteen twenty. Two Hi Tom martine,

(02:08:27):
here welcome THREE o three seven one three talk seven
one three eight two five. Five somebody wants to know
what are you doing for AN rv for? Water you
know you can fill it you, know actually you can
fill it up with water and then treat the. Water
OBVIOUSLY i wouldn't put treated water in. There you. Can't
that's that would be too. Weird to try to get
your reverse osmosis to fill it. Up but what can you?

(02:08:49):
Do can you put a reverse osmosis or any kind of?
System in a motor.

Speaker 11 (02:08:52):
Home, yeah some some companies that are offering you, know
portable size water. SOFTENERS i definitely recommend carbon. Filters carbon,
filtration that's the. Easiest you're not going to get any.

Speaker 1 (02:09:04):
Scaling you don't have to worry about hard water because
of the plastics in.

Speaker 11 (02:09:09):
There, well see what a carbon filter would do will
help with the over, chlorination you, know wherever the source
they're hooking their their hose up. To so CARBON i
would recommend definitely a good carbon. Filter, now what about
these New pecs. PIPES i, mean we've heard all about.
Them in, fact newer construction is hardly using copper at.

Speaker 1 (02:09:31):
All AND i Love. Pecks you don't have any, joints
you don't have any any, sleeves any. Collars you just
have to put an elbow in now and then in,
fact you don't even have to put an. Elbow and
if you can bend it up up a wall and,
stuff it's they're really it's really amazing. Stuff is That
is that a plastic that we worry about?

Speaker 11 (02:09:49):
Leeching, no that's like the current the Current pecks pipe.
Is you, KNOW i think the sixth or seventh generation
you know of that and there's no leeching or, anything
not at. All oh that's good. Stuff that's.

Speaker 1 (02:10:01):
Good, yeah they.

Speaker 11 (02:10:02):
Also use a commercial grade of that now to you,
know bring water into your home and it's a light blue.
Color and that's something you, mean the, municipalities municipalities and
and well and well, watered you, know well drillers well.
Pumped you, know companies are doing the same.

Speaker 1 (02:10:17):
Thing tell me the flaw and not the flaw in this,
statement but the, guy the dichotomy in this, statement the
conflict in this. STATEMENT epay announces first ever national regulations
for forever chemicals in drinking water being imposed on. Municipalities
tell tell us the flaw the flaw in that.

Speaker 11 (02:10:39):
Statement, well when the municipalities can't fix it exactly so
that the a P a is saying you have to
reduce the forever, chemicals that's.

Speaker 1 (02:10:48):
Wonderful they can't fix.

Speaker 11 (02:10:50):
It, now this came, out AND i.

Speaker 1 (02:10:51):
Think they should have one that, says you, know you
shouldn't have any.

Speaker 11 (02:10:54):
Crime The biden, administration The biden so this is all about.
Money The biden. ADMINISTRATION epa set those stands and so
if a municipality can't meet, that then if you read,
it THE epa could find the. Municipality So TRUMP'S epa
comm in, said hold, on we're going to slow this down. Today,
yeah and so technology can catch. Up but right, now
there's no way to GET pi files out of the

(02:11:15):
water supply.

Speaker 1 (02:11:16):
On a municipal, basis right.

Speaker 11 (02:11:17):
Because, waterflow because any kind of filter media would restrict. Waterflow,
plus the only filter media could do it is an
anton resins. System That anon resin needs soft water to operate.
In so we're activated carbon rate.

Speaker 1 (02:11:30):
Last so what you're saying is it's virtually impossible on
a mass production level to offer forever chemical.

Speaker 11 (02:11:38):
Protections, Correct so we need to give grants away so
people can get.

Speaker 1 (02:11:42):
Put in their home or credit systems.

Speaker 11 (02:11:46):
Exactly point of views for verts.

Speaker 1 (02:11:47):
Osmosis there's important solar systems for the environment and for. Yourself,
terry what's going, On?

Speaker 10 (02:11:54):
Tom, HEY i have a property In North, Park. Colorado
it's a it's a pretty big. Home, yeah AND i
want insurance on that. Property. Uh i've been dealing with

(02:12:16):
a flake Called jeremy and he has done.

Speaker 1 (02:12:20):
Me you mean that, Compass, YES i mean, it.

Speaker 10 (02:12:24):
Compass what do you.

Speaker 1 (02:12:25):
Mean he's not a. Flake he's a pretty good. Guy tell,
me what's going on?

Speaker 10 (02:12:28):
There, well WHEN i call, him, yeah, yeah he'll call me. Back.
Yeah and this is going back and. Forth AND i, said,
well how are you doing on this particular insurance? Company he, is,
well they're high And i'm dealing with him and AND
I i asked, him you, know how long are you

(02:12:51):
going to deal with? Him what is the?

Speaker 17 (02:12:54):
All?

Speaker 1 (02:12:54):
Right so so let's let me just get. There, Say,
terry you're looking for an insurance. Policy did you have?
One or do you have? Policy? Now? RIGHT i have no?

Speaker 10 (02:13:03):
Policy NOW i did you?

Speaker 1 (02:13:05):
Did? Okay it was? Lapsed who did you, Have?

Speaker 20 (02:13:08):
Terry uh foremost.

Speaker 10 (02:13:13):
Insurance? Company and was?

Speaker 1 (02:13:15):
It and did they cancel? You?

Speaker 10 (02:13:19):
No they. Didn't i'm more or less canceled. Them.

Speaker 1 (02:13:23):
Okay now do you own your house? Outright?

Speaker 6 (02:13:26):
YES i?

Speaker 1 (02:13:27):
Do, okay so that's why you were able to cancel.
Them so you have no insurance right? Now and you
were simply asking For jeremy to underwrite the. House, YES i,
did and he. Couldn't he can't find a carrier or
are they all too? Expensive what is the? Deal?

Speaker 10 (02:13:45):
Tom he is such a.

Speaker 1 (02:13:46):
Flake well you, know.

Speaker 10 (02:13:50):
Now wait a, minute listen to. Me, yeah he, Said
i'm trying to get them.

Speaker 1 (02:13:56):
Down, well, okay, Yeah i'm.

Speaker 10 (02:13:59):
Working on, it and all of a, sudden you know
it's it's no. Good nor DO i ever hear From, Jemmy, Jereffy, Jeremy, So.
Jeremy i'm in a predicament now WHERE i don't have.
INSURANCE i get. YOU i have not heard From, jeremy

(02:14:22):
AND i need to talk to somebody that. WILL i
know you you you're WITH U, compass BUT i Endorse.

Speaker 1 (02:14:33):
Compass they're good. People jeremy's a good, guy and we'll
come right. Back hold on a. SECOND i WANT i
want to get him. On we'll talk about. It go
with a sure Thing denver's best Roofer Excel roofing dot.
Com you don't pay a cent until you're. Content time
for an insurance, checkup free no obligation comparison Call Compass
insurance paying too much your coverage at dozens of insurance

(02:14:56):
companies find out now three all three seven seven one
Help you'll think if you're his only. Customer when you
Choose frank durand the real Estate man dot com to
list your home With Remax alliance three oh three nine
two zero sixteen twenty. Two, Hey Tom martino, Here welcome

(02:15:17):
to the. Show let's Talk. Jeremy, Jeremy, jeremy you've been
called a. FLAKE i now this is From Compass. Insurance
all kidding, Aside i'm not sure what his. Issues let's
talk to. Him terry, says his insurance has since. Lapped

(02:15:39):
he has, laps he has no, insurance and he can't
get a straight answer from you on a carrier and
getting him. Reinsured what's the, Problem, Jeremy.

Speaker 9 (02:15:48):
No so the insurance has not, lapsed is. Ensured we moved.
Him we try to find a better rate with the different.
CARRIER i explained to him that they're going to underwrite. It,
unfortunately they're not taking the.

Speaker 5 (02:16:03):
Risk.

Speaker 9 (02:16:04):
Right we can't do anything about. THAT i actually left
him messages.

Speaker 1 (02:16:07):
Earlier now what does that? Mean wait a, minute you
you moved him. From where does he have insurance right? Now?

Speaker 9 (02:16:13):
Yeah he's. Covered right, now he has, coverage AND.

Speaker 1 (02:16:16):
I do not hold on until when until, When.

Speaker 9 (02:16:19):
Jeremy September september, eighth.

Speaker 1 (02:16:21):
Okay and then at that. Time so this is a
company that is not going to underwrite him, permanently but
he has a binder Till september.

Speaker 9 (02:16:31):
Eighth, correct we moved it over any, company any risk we,
do there's always going to be an underwriting. Guideline AND
i went over this with him.

Speaker 10 (02:16:41):
And what is the.

Speaker 1 (02:16:42):
Problem what is the. Problem is it hard finding an
insurance carrier? Form?

Speaker 9 (02:16:47):
YEAH i mean he this house is up in the
mountains and it's pretty. Remote and we did all the
initial approval that we could do on the front. End
and because obviously we already have insurance for. Him and WHAT.

Speaker 1 (02:17:03):
I, Understand, jeremy you keep saying you have insurance for,
Him so he has, insurance but it's only Till. September.

Speaker 9 (02:17:10):
Right they came so we issued it like In january Or.
June when we issued the. Policy now it's. Active they came.
Back they have sixty days to underwrite. It in that sixty,
days they, said, hey we looked at this. Further we
don't want. It. Now they have to give him. Time
they can't just say work.

Speaker 1 (02:17:27):
Okay so his time is. Up so this is What i'm,
asking not that. Policy do you have a new policy
for him that will take over when this one goes?

Speaker 9 (02:17:35):
Away well That's i've left him a message on both
his lines earlier. Today we're working on quotes and they
had additional information or, questions SO i called him to
get the answers for. That i'm surprised BECAUSE i talked
To terry like a week ago and went over all
this very. Clearly we're not going to.

Speaker 1 (02:17:51):
Go so what questions do what additional questions do they
have for?

Speaker 9 (02:17:54):
Him like how far he is from his fire, department
which one is the responding fire, department and some stuff like.

Speaker 1 (02:18:01):
That and these are normal QUESTIONS i used to get
them WHEN i was in the.

Speaker 9 (02:18:05):
Country, YEAH i mean anyone who's in a remote location
has to understand. That in the insurance market right, now
it's very.

Speaker 1 (02:18:13):
Difficult how many different places are you shopping with?

Speaker 9 (02:18:16):
Them, Well i'm shopping them with all of, Them almost
all of them are, Saying, NO i have two options
that we're looking at that are considering it at this.

Speaker 1 (02:18:27):
Point what are the two options that you're looking?

Speaker 9 (02:18:29):
At back To, foremost which was his old carrier before
we moved, him and then the surplus. Companies, okay so
emer one comes.

Speaker 1 (02:18:40):
Back So, terry he, says you are covered Until september. Eighth,
NO i am. Not now how do you? Know how
do you know, That?

Speaker 10 (02:18:50):
Terry BECAUSE i got a note from the company That
i'm no longer covered.

Speaker 1 (02:18:58):
Right After september After siptember. Eighth, yeah, Okay I'm Terry
terry After september, Eighth you're no longer covered After september.
Eighth so when he says you have covered Chill september,
eighth he's telling you the. Truth, no that is.

Speaker 10 (02:19:16):
Wrong according to the insurance company THAT i received and, notice.

Speaker 1 (02:19:22):
Did the notice have a cutoff? Date?

Speaker 10 (02:19:24):
Covered?

Speaker 1 (02:19:29):
Terry did the notice have a cutoff? Date?

Speaker 11 (02:19:33):
Yeah now.

Speaker 1 (02:19:36):
It's Now i'm no longer because.

Speaker 9 (02:19:41):
He has for the fire. Score that's what they're canceling him.
On they're saying he has coverage Chill september. Eighth that's
when legally they have to give him coverage. Through are
they giving you a different reason it canceled other than THAT.

Speaker 10 (02:19:56):
I don't have the paper in front of.

Speaker 1 (02:19:59):
Me is it? Possible is it, Possible, Jeremy he's he
is canceled, now well Could.

Speaker 9 (02:20:07):
I'm WHAT i was getting at is that they gave
him for this fire, issue which was the whole, issue
or the fire score. Issue he has coverage Till september.
Eighth he's been working with him to try to get coverage. Elsewhere, Hey,
terry something totally.

Speaker 1 (02:20:26):
Different, terry go somewhere. Else, OKAY i recommend you go somewhere.
Else they don't want your. Business i'm speaking for. Them they.
Don't they don't want your. Business go somewhere. Else if
IF i was, THEM i wouldn't take your business. Either
you sound like a crotch of the old. Curmudgeon that's
what you sound.

Speaker 6 (02:20:43):
Like.

Speaker 1 (02:20:43):
Bro why don't you work with him a? Little why
don't you work with? He he sounds totally. Reasonable you're
saying you don't have coverage and he's saying you're covered
Till september.

Speaker 20 (02:20:52):
Eighth, Well, Tom i'm looking right.

Speaker 9 (02:20:57):
Now he didn't make, payment so the policy did did?

Speaker 1 (02:21:02):
Cancer, okay he didn't make. Payment, okay see, See. Terry
you left that one, out didn't. You? BRO i got to.
RUN i just you know, what just go crawl under
a rock and find another. Company. Ron what did you
want to call? About?

Speaker 20 (02:21:14):
RON i just wanted to give a quick compliment To
paul the waterman And ERIC i had they'd come about
a year, AGO i Mean colorado sprayings on well. Water,
yeah and they installed one of their one of their
dual tank systems AND i noticed something just the other.
Day it's been very. Helpful the other, DAY i just noticed,

(02:21:35):
something you, know like a glass of. Water it was
and we don't drink the.

Speaker 1 (02:21:41):
Water, okay, bro we're running out of. Time you got
to get to. It we're running out of.

Speaker 20 (02:21:44):
Time the water is no longer. Cloudy it's incredibly.

Speaker 1 (02:21:48):
Clear oh, well thank you so, much, Man paul The.
Waterman that's waterpros dot. Net