The Troubleshooter 8-8-25

Episode Transcript

Speaker 1 (00:07):
News.

Speaker 2 (00:10):
You don't have come a run in just as fast
as we can show Shooter's gonna help coming.

Speaker 3 (00:19):
Man.

Speaker 4 (00:20):
This is the Troubleshooter Show now, Tom Martinez, welcome my
friends to the only show of It's guy.

Speaker 5 (00:26):
We're here to solve problems, answer questions, take complaints. It's
car Day on the Troubleshooter Show. Happy Friday, Denver, And
that's what we do on Fridays. We have car experts
in but of course we talk about any problem you have.
In fact, to the tune of over three hundred million
dollars in cash, merchandise, exchanges, refunds, we've done that. I
got Deputy Dollar to my right, my beautiful wife Suzanne

(00:48):
to my left. Uncle Kevin Sheridan Auto Tech in the
house as usual on Friday.

Speaker 6 (00:54):
Kevin, what is going man?

Speaker 7 (00:55):
Nothing?

Speaker 8 (00:56):
Nothing, Happy Friday.

Speaker 5 (00:57):
Happy Friday. Sir Rod Greer and Bob pay both with
jfr cars. Kevin and I were talking before the show, guys,
and it's very slow period. And let me tell you,
I deal with people every single day. This week. I
had in uh fix It twenty four to seven. I
have talked with Excel Roofing numerous times over different things.

(01:21):
I have talked to Kevin Shared in Auto Tech. I
have talked to one of our bathroom remodelers. Everybody is slow.
It's really astonishing. Everybody's slow. And when I say even
across everything home services, it's not just because it hasn't
broke one hundred for a week straight. It's not just

(01:42):
ac but plumbing slow, everything slow. Guys, are car sales slow?
Or are you guys rocking and rolling in the used
market new market? You do at all? Where are you
guys at?

Speaker 9 (01:54):
So?

Speaker 10 (01:54):
Actually, the car market right now is very busy, particularly
in leasing in some of the electric.

Speaker 6 (02:00):
Cars, and damn cheap.

Speaker 10 (02:03):
Well that in that seventy five hundred dollars federal tax
credits going away September thirtieth.

Speaker 6 (02:08):
I don't think about that.

Speaker 10 (02:09):
So that they're all scrambling to get cars. So cars
are getting hard to find if they're fully electric or
plug in hybrids that qualify.

Speaker 5 (02:17):
That's Bob Perry. Bob, what is the cheapest qualifying car
Nissan Leaf?

Speaker 10 (02:23):
Well probably I had some people at least a Fiat
they have.

Speaker 11 (02:27):
A fully electric car and they're payment with zero.

Speaker 5 (02:29):
My god, what's it run on? A nine volt? It's
like the range is one hundred miles. That's it. It
must tree, Okay, a couple double d's. I mean, it
can't be much more than that. So how much is
that just retail or how much is it the payments? Zero? Yeah,
I get we'll talk about the lease aspect. But how
much is the retail of that car?

Speaker 11 (02:49):
Oh, I'm not sure.

Speaker 5 (02:49):
It's probably in the teens, mid high teens, like eighteen.
Probably take eighteen and then if really you could minus
seventy five hundred.

Speaker 11 (02:58):
Yes, and then there's a sidule.

Speaker 10 (03:00):
So that's why there's no payment, because it still has
a residual value at the end.

Speaker 5 (03:03):
Well, hold on here, let's talk about the lease and
Tim and Suzanne. I promise i'll get to you. In fact,
we have an issue with Hondai leasing online one, so
we'll do that, and Suzanne's got an issue with her
daughter's apartment. But I want to ask you this. If
it is eighteen thousand, let's just say it is. That
brings it down if you wanted to pay cash for
it about twelve grand.

Speaker 10 (03:23):
Okay, So the federal tax credit doesn't apply on a
purchase on most of them. You'd have to do that
on next year's tax return. They only use it as
a cap production on a lease.

Speaker 5 (03:32):
Yeah, but it doesn't matter if you will more than
seventy five hundred bucks. Do you get that seventy five
hundred bucks? Well, do you get a coupon for seventy
five hundred bucks off your taxes if you buy one?

Speaker 12 (03:44):
Yeah?

Speaker 10 (03:44):
I mean yeah, there's a form, so you will get it. Yes,
you'll just get it next year. It's a tax fine.

Speaker 5 (03:49):
You basically get a rebate if you will of seventy
five hundred a tax credit.

Speaker 11 (03:53):
Correct.

Speaker 5 (03:53):
But now if you do the lease aspect of it,
how does that work? You said, zero payment? How much
down on something like that?

Speaker 10 (04:00):
So then they the manufacturers are using that tax credit
as a cap reduction, so it's like a down payment.
So you stuff to pay tax on that, got it?
And so it brings it down to where, like I say,
it'll still have a residual value or an end of
term value. So you get to a point where there's
no depreciation. And you got to help me.

Speaker 6 (04:19):
So what does that mean per month?

Speaker 10 (04:22):
What could mean nothing? So if the seventy five hundred,
say it's a seventeen.

Speaker 5 (04:25):
Five, you're telling me, wait, wait, I'm not hearing this right,
because what I just heard is you could get a car,
lease the car for what is it three years?

Speaker 13 (04:35):
Oh?

Speaker 5 (04:35):
Yes, lease the car for three years and have no
monthly payment.

Speaker 11 (04:39):
Correct, that's how the hell do you get a free car?

Speaker 10 (04:41):
Well, so it's a free free so you stuff to
pay tax on the down payment.

Speaker 5 (04:46):
Okay, how much is that?

Speaker 10 (04:47):
Well it depends on your tax area. If you're in
a five percent and it's.

Speaker 6 (04:51):
Three point one, so whatever that is.

Speaker 11 (04:53):
Yeah, so it'd be eight hundred bucks. Yeah, I mean
it wouldn't be much, so that takes to get into it.

Speaker 5 (04:58):
So I pay my eight hundred bucks. I mean I
might get one just to park out front.

Speaker 10 (05:03):
Well, I mean if you want to, you know, I
mean they're all tempting, but at the end of the day,
do you really want one?

Speaker 11 (05:08):
No, and you got the insurance and you got to
buy plate.

Speaker 5 (05:10):
It would bring down the value of my Tesla just
being close to it.

Speaker 14 (05:15):
But no.

Speaker 5 (05:15):
But honestly, so you're telling me you have people right now.
If they call JFR and long as they qualify for
les or whatever, they can get into a car that
retails at eighteen thousand bucks, like a Nissan Leaf.

Speaker 6 (05:28):
Or would you what was that when the battery is Fiat.

Speaker 5 (05:30):
The Fiat you can get into something like that with
all the incentives and have no payment.

Speaker 11 (05:36):
It's possible, it's rare, but they what do you make
of that?

Speaker 8 (05:39):
Well, you see the advertise for the Leaf for nineteen
bucks a month.

Speaker 5 (05:42):
Right, nineteen dollars a month, you can drive a Nissan Leaf.

Speaker 12 (05:46):
Yes, God, I just that's how they must be going.

Speaker 5 (05:51):
Out of business. No, that's the worst business model I
ever heard.

Speaker 10 (05:55):
What they're doing is because electric cars don't sell, so.

Speaker 5 (05:57):
Their depreciation at the end of three year is basically
equal to the seventy five hundred dollars tax credit. Correct,
So it's basically, at the end of the term, you
have a car that's worth if you did want to
go buy it out.

Speaker 6 (06:10):
At the end of three years, I mean, it's going
to be dirt cheap.

Speaker 10 (06:14):
And because it's electric, it may not be worth dirt cheap.
And if it is, then then you have the option
to buy it.

Speaker 5 (06:21):
You like the old lcdtvs this stuffxactly, you got to
pay Best Buy two hundred bucks to come get it. Yeah, exactly, that's.

Speaker 11 (06:29):
Options at the end of the least.

Speaker 10 (06:30):
All they're doing right now is trying to get rid
of these cars because people aren't buying them.

Speaker 5 (06:34):
Do you need a car? Well not nineteen bucks?

Speaker 15 (06:37):
Well, you know the the nineteen bucks for a spare
car sounds very enticing. However, you know JFR Cars brought
up a very good point. You still got to insure it. Yeah,
you know, registration is gonna be cheap, but my insurance.
What would it cost a hull fifty two hundred bucks
a month for a car like.

Speaker 5 (06:53):
For exact car. It's a go car. Well, I just looked.

Speaker 11 (06:57):
At a picture of it.

Speaker 5 (06:58):
It's wish call.

Speaker 11 (07:00):
It's very small.

Speaker 5 (07:01):
If something hits you, let me tell you something. Yeah,
if the smallest Forward or Chevy hits you and that
you're probably you're dead.

Speaker 11 (07:08):
You're done. I mean, look at this.

Speaker 6 (07:09):
Is it bigger than a smart car?

Speaker 11 (07:11):
A little bit? Not much?

Speaker 5 (07:12):
Oh little bit? Goodness?

Speaker 6 (07:15):
I digress, Tim, what's going on?

Speaker 13 (07:20):
Hey?

Speaker 16 (07:21):
Tim?

Speaker 6 (07:21):
You're up?

Speaker 8 (07:21):
Sir?

Speaker 3 (07:23):
Hey, thanks guys for taking my call. I appreciate it.

Speaker 5 (07:26):
You got it.

Speaker 3 (07:28):
Got a released a Hyundai back in June of twenty one,
and it was my father in law put it under
his name. Only he passed away in April of last year.
So I called Hyundai and told him that he actually
had two Hunday's at least at one time. We returned

(07:49):
one that was his car, and we kept the one
that was his wife's. And we told them what our
intentions would be at the end of the lease, and
they actually we made ten totals calls before the end
of the actually nine calls before the end of the lease,
which was six seven twenty five, to tell them what
our intention was.

Speaker 5 (08:07):
What was your intention.

Speaker 3 (08:09):
Was to buy the car out at the end of
the contract.

Speaker 5 (08:12):
Okay, hold on, I don't want to say another word, Tim,
Hey Bob, I've never looked at a leasing contract like
I have other contracts. I've never leased a car. So
let me ask you this, How does that work? If
Suzanne leases a car, I don't want to use my wife.

Speaker 6 (08:27):
I'll use Dmitri.

Speaker 5 (08:28):
So if Dmitri, oh my goodness, if Dmitri leases a
car and then.

Speaker 1 (08:33):
Dies, Dmitri dies instead of me.

Speaker 11 (08:36):
Exactly, probably in the tiny car in.

Speaker 5 (08:39):
The tiny in the tiny car, which get hit by
a rabbit. So if that does happen like it happened
to these guys here, this caller, technically not not usually,
what will the company do but in the lease, what
provisions are there?

Speaker 6 (08:53):
Are you supposed to turn it in immediately?

Speaker 10 (08:56):
So if it's not if the deceased, if it's only
in their name, then they it's up to the estate.
But someone can't keep that gar if they're not on
the least. So they did get to keep one, I'm surprised.
And the purchase option is only for the last see
and the less he's deceased, and so that's not passed
on to anybody else.

Speaker 5 (09:16):
So if they wanted to, they could sell it to them,
but by no means.

Speaker 11 (09:20):
Do they have by contract? They don't.

Speaker 5 (09:22):
Yeah, of course, Well, if it made sense, if someone
was making them an offer they can't refuse, they might
take it right maybe, but they probably won't. They probably won't, right,
So go ahead, Tim, I just wanted to clarify how
it generally works since Bob's here. So what happened? You
wanted to buy it out? But what did the bank say?
Even though you left all these messages? Where did you

(09:43):
end up?

Speaker 3 (09:44):
Yeah? Yeah, unfortunately, I think you guys may have just
answered the question. But they you know, they made a
lot of promises to call back, and they were going
to escalate a call to two different departments. Nobody ever
got back to us. So I finally we just sent
the check for the bio, which was on the contract.

(10:04):
The contract stated nothing about about renewal or about letter
of intent before the end of the term, anything like that.
Pretty simple agreement really, so.

Speaker 5 (10:15):
Yeah, but it can be as simple as you want
it to be. But it's not with you. Wait, did
they cash the check? That's an important that way, don't
tell me they.

Speaker 6 (10:23):
Cashed the check, they cast the check? Yeah, And then
did you get the money back?

Speaker 3 (10:28):
They cast the check? Yeah, they cast the check. The
least was over six seven of this year. We sent
the check six to two with a letter that said
we've called nine times unsuccessfully, you know, follow up calls
after many promises. So we're just here's the contract, here's
the amount, here's our check. So they said, okay, we
received a check. Everything's great, congratulations your car. And then

(10:52):
two weeks later they sent they sent they sent us
a Hyundai check back saying, your your opportunity to purchase
the car at the end of the term has expired.
Here's your money back.

Speaker 5 (11:03):
So they didn't even do they know is he I'm sorry?
Was it your father in law or your father, Yeah,
my father in law.

Speaker 6 (11:09):
Did they even know that he passed?

Speaker 17 (11:12):
They did?

Speaker 5 (11:12):
Yeah, Okay, they did know, But they're not even saying
that's the reason. They're saying the reason is you send
it too late.

Speaker 18 (11:21):
That's right.

Speaker 6 (11:22):
So what, Bob, what do you make of that?

Speaker 11 (11:25):
Well, not totally sure.

Speaker 10 (11:26):
But most of the manufacturers, when it comes down to
purchasing the car, they send you to a hundaid dealer
to do that. And you just don't generally take the
money direct from someone because they have to collect sales
tax on the residual value or the buyout. Yeah, and
so they're not equipped to do that, so they send
you to a hundaid dealer just to complete that.

Speaker 15 (11:44):
But at this point, wait, wait, wait, Mark, I mean,
if you if we look at this from a perspective,
there's just purely that of contracts.

Speaker 5 (11:51):
The guy's dead.

Speaker 11 (11:53):
No, but look at no.

Speaker 15 (11:54):
No, the caller who sent the check, the check was cashed,
he made an offer, the offer was accept.

Speaker 6 (12:00):
Right, And I don't know, I don't know if I
agree with that.

Speaker 5 (12:04):
If if I send a check, let me just say this, man,
If I send a check to Wells Fargo and make
it out to Wells Fargo and it's from Mark Major
for eight hundred dollars. I'd assume soon as they received
the check, they're gonna deposit it somewhere. They might not
apply it to the right place or do anything else,

(12:24):
but I doubt they're not going to deposit it.

Speaker 15 (12:27):
That's materially different from what our caller did. He sent
them not only a check, but letter explaining.

Speaker 6 (12:33):
This, but he doesn't have the right to do it.

Speaker 5 (12:35):
It'd be like if I sent you a check in
the letter and the letter said, okay, I now own
your car if you cash his.

Speaker 15 (12:43):
Check, yeah, and acceptance of that offer would be would
be cashing in that check.

Speaker 5 (12:49):
I just I don't see it. But Bob, you deal
with these leasing companies every day.

Speaker 10 (12:53):
Sure, I mean they're gonna they're gonna deposit the check
because that's what they do. But you got clerks looking
at this. They don't know what the contract says, they
don't know whose purchase option it is at that time, or.

Speaker 5 (13:03):
Do they care. Their only job is to deposit the check,
and they shouldn't deposit the check. That's so, I.

Speaker 15 (13:10):
Know, that's not how the world wants to work. But
from purely contract law, person.

Speaker 10 (13:15):
Way, so they don't have the purchase option in the contract.

Speaker 6 (13:18):
No way, there is nothing there.

Speaker 5 (13:20):
You can't write somebody a letter with the check and
if the check gets deposit, the letter becomes fact. That's
not It's just not correct, Okay.

Speaker 15 (13:29):
In order for two parties to send to a contract,
there has to be an offer, there has to be consideration.

Speaker 11 (13:34):
There has to be one.

Speaker 10 (13:37):
They did they catch a contract doesn't give them that right.

Speaker 11 (13:41):
You might be in conflict.

Speaker 15 (13:42):
I agree, right, the least agreement and the acceptance of
this check might be.

Speaker 5 (13:47):
He always goes down these rabbit holes. It's just not correct.
I can't write a letter to Chase Home Mortgage and
send them a check for five hundred bucks and in
the letter say, if this gets deposit, the rest of
my mortgage is paid off, and they deposit that check
because that's what clerks do when it comes in. And

(14:08):
now I don't know him a mortgage. There's not a
judge in the world that would do that.

Speaker 8 (14:12):
Right.

Speaker 11 (14:12):
But let's get back to the issue at hand.

Speaker 15 (14:14):
And maybe we talked to one of our lawyers who's
an expert on contract.

Speaker 8 (14:18):
But the guy who wrote the check didn't own the car.

Speaker 11 (14:20):
No of course.

Speaker 2 (14:23):
He doesn't even own.

Speaker 8 (14:25):
Yeah, it's like me paying off your car and then
sending me the title.

Speaker 11 (14:28):
No, No, that's that's materially different.

Speaker 5 (14:30):
It's not. Oh my god, hold on, I got to
take his break, Tim, Tim hold on three oh three
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(15:07):
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Speaker 5 (15:16):
I can't force HONDI. I'm sorry. We're back threeh three
seven one three a two five five. If you listen
on YouTube, you'll either hang yourself or or you won't.

Speaker 6 (15:27):
I just can't.

Speaker 5 (15:28):
I don't want to bring this down a rabbit hole
from hell. I'm gonna bring Tim back up and Tim.
Tim's argument, and it's he I don't even know if
he's arguing. He's calling for help, and we're gonna help him.
We have a leasing expert here. But basically, his father
in law passes away. He's in the lease with Hondi.
I don't care what kind of card is. The lease

(15:50):
is with Hondi Leasing. So father in law passes away,
still has a term on the lease. The buy out comes.
Tim looks at the lease contract and sends Hondai Leasing
a check for whatever.

Speaker 6 (16:05):
The buyout says, I don't know how much it is.

Speaker 5 (16:08):
By the way, how much was it, Tim, I am curious.
It was twenty three So he writes them a check
for twenty three thousand, eight hundred. Now, let's remember the
father in law didn't own the car. The father in
law who passed away is the only signature they have,
and he did contractually have a right to buy the

(16:28):
car at the end of the term. He did have
that right. If that's how the lease was written, I
assume it was for whatever amount was stated there, whatever
the residual was, plus sales tax, and then is there's
probably fees for a title and other stuff too. I
don't know whatever that looks like.

Speaker 11 (16:44):
Correct?

Speaker 5 (16:45):
Correct? So Tim sends in a check, They cash the check,
then they send him a check back and say, no deal,
you were too late. Now, the too late part I
don't even care about. Because Tim didn't even have an
option to buy this car. It wasn't up to Tim
to buy this car. Tim's father in law didn't own

(17:07):
the car. Tim didn't own the car. Honde owns this car.
They didn't want to do it. Tim and Deputy D
next to me are making the argument because along with
the check they sent in, they wrote a letter stating
what they were doing. Who cares, like I said to Dmitri, Tim,

(17:28):
no offense. I'm not arguing with you. I'm arguing with
Dmitri at this point. If I write a letter to
Wells Fargo or any mortgage company, let's take CMG.

Speaker 6 (17:39):
I talk about them all the time.

Speaker 5 (17:41):
I know people that have used CMG, probably twenty of
them in the last couple months since I've been talking
about them.

Speaker 6 (17:48):
I find those people's addresses out.

Speaker 5 (17:50):
I write a check for five hundred dollars, and I
instruct CMG that here's five hundred dollars. I am buying
that property and now own it, because right now CMG
owns it. The bank owns it, okay, but now I'm
going to pay it off and basically do that for
five hundred bucks. And I send those out and then
every check day cash I end up owning that house.

(18:12):
It's or even better yet, no, no, no, it's even
better Yet. I send Domino's pizza a check, a check
for ten dollars, a ten dollars check, just as some
Domino's pizza, and I have a handwritten note with instructions
I now get free pizza three times a day for
the rest of my life. And somebody there cash is

(18:33):
a check, Dimitri, What have you believe? They now owe
me three, ten twenty pizzas whatever I instruct every day
for the rest of my life.

Speaker 15 (18:44):
Mark that yellow flag you see in the field is
for the illegal use of a straw man argument. My
position is that Tim, having been making these monthly payments
on behalf of the deceased lys, he has stepped into
the shoes of the original work.

Speaker 5 (18:58):
That way, he has no contractual agreement. Let's just talk
to the expert once again. How long have you been
doing leasing deals, Bob Oh?

Speaker 11 (19:07):
Probably over forty years?

Speaker 5 (19:08):
Oh forty oh, that's it, only forty years.

Speaker 6 (19:11):
So wait a minute.

Speaker 5 (19:12):
Forty years.

Speaker 6 (19:12):
Let me ask you something, Dmitri.

Speaker 5 (19:14):
How many leasing deals have you done and.

Speaker 11 (19:17):
For how long in my entire life? Yes?

Speaker 8 (19:19):
Zero?

Speaker 5 (19:20):
Okay, thank you, Now let's.

Speaker 8 (19:21):
Go to the market.

Speaker 5 (19:22):
Years old.

Speaker 8 (19:23):
Just the opposite argument. If this guy said he made
payments for six months and he stopped, can he be
sued for stopping payments?

Speaker 5 (19:30):
No, of course not.

Speaker 8 (19:31):
And that's the converse of what you're trying to say
that they assumed him in the contract, but they can't
make him responsible for the rest of the contract because
they took six months of paying.

Speaker 10 (19:41):
And here's another example of what they don't do. So
say Tim went to Rod and said I want to
buy my car, and Rod calls Hyundai and said I
want to pay off this car. They're going to tell
Rod you don't have the right to pay this car off.
You're not the lassie. They're the only ones that have
the option to purchase it, not jfr not you know,
his son in law.

Speaker 11 (20:02):
Only. Well, I agree, you're you're a hund percent correct.

Speaker 15 (20:05):
But if he made that call that you just described
and said here's my check for that car and they cash.

Speaker 10 (20:11):
They would tell them to go to Hundai dealer, and
they would tell me you can't buy it.

Speaker 11 (20:15):
Yeah, I think you know what. You bring up a
really good point.

Speaker 15 (20:18):
Does the does the does the entity that cash this
check even have the authority to sell the car?

Speaker 11 (20:23):
So I think that's what hands. I thought he sent
it to some bank?

Speaker 15 (20:27):
Did he send it to Okay, Well, Hondai Leasing certainly
has the authority to sell the.

Speaker 6 (20:33):
Car, I know, but they don't have to sell it
to him.

Speaker 11 (20:36):
I agree that that's not my point.

Speaker 15 (20:38):
They don't have to, but they agreed to by receiving
a written offer to sell them to.

Speaker 5 (20:43):
Say to me, and here's what kills me about your argument.
In your example, I could own half the world now
just by mailing people checks.

Speaker 6 (20:51):
One of them is going to screw up.

Speaker 5 (20:53):
I could buy the Eiffel Tower if some idiot it
owns it. If somebody, if someone in the city of Paris,
which is my check, and I give them a note
that says I want to buy the Eiffel Tower, my god,
I now own it. It's an insane it's an insane argument.

Speaker 11 (21:10):
All right, I've got three hours to research this.

Speaker 5 (21:13):
I'll p oh my god, good luck, oh goodness, gracious,
three oh three. Tim I'm sorry. Do you have any
other questions? You just don't have a leg to stand on.
How much are they willing to sell it to you
for it? Have you actually tried to, you know, talk
to them.

Speaker 16 (21:31):
Yeah, I have a.

Speaker 3 (21:33):
Funny A lot of the things that you guys are
discussing have occurred. So they they're asking us to go
to a Hundai dealership and they want to charge this
when we get to the dealership fifteen hundred bucks and
they want to keep the cars the car for two days.

Speaker 6 (21:46):
Well, yeah, but that's normal result. That might not be
normal for.

Speaker 5 (21:50):
The actual lease, correct, but that could be normal in
this case.

Speaker 6 (21:55):
They want the doc prep, they want all the fees.

Speaker 11 (21:57):
Yeah, they're turning it into a car deal.

Speaker 10 (21:59):
Because Tim doesn't have the right to buy the car,
the dealer has the right to pay it off, and
then they're selling it to him at a fifteen hundred
dollars charge.

Speaker 5 (22:08):
That's how it worked.

Speaker 10 (22:09):
Collect taxes and probably dealer handling and turn it into
a car deal.

Speaker 5 (22:12):
Now, if they never knew he passed, this would be
a different story because they could have paid it off
and no one. I mean, I bet that happens all
the time. So what tim what you should have done,
in hindsight is not say a word.

Speaker 17 (22:27):
Yeah.

Speaker 6 (22:27):
Yeah, so, I mean not like it's going to happen.

Speaker 5 (22:31):
I hope it doesn't happen to you again, but I'm
saying if anybody out there listening too, I mean, really,
that's the best way to handle this stuff.

Speaker 10 (22:40):
And a lot of times people don't want to buy
the car because it's not worth the payoff the residual,
like we were.

Speaker 5 (22:45):
Talking about on the electrics, correct, no one would ever
want to do that, right, So.

Speaker 10 (22:48):
Then they can turn it in and if there were
charges for turning it in, it would go against the
estate and they wouldn't have to pay that.

Speaker 6 (22:54):
So yeah, and then that's the other thing. And that
was kind of what Kevin was saying.

Speaker 5 (22:57):
Imagine like if this your father in law dies and
it happens to be an electric car and it's so
upside down in the buyouts eighteen thousand dollars and HONDEI says, well,
you have to buy it out. I mean, you're not
part of the contract, you're not part of anything.

Speaker 10 (23:14):
He doesn't have to make any of the payments either.
He gives it back to him upon death and you're done.

Speaker 5 (23:19):
You should have just kept paying it and then paid
it off and never you know, no one would have
been the wiser, nor would anyone really have cared. But
he had two of them and turned one in if
I remember the story, and it was able to turn
it in early because of the death. Correct. Yeah, that's
a good point, so Tim, thanks for getting me riled up.

(23:39):
First call Bob. I'll come to you for the comment
on it. Right after this.

Speaker 12 (23:47):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 14 (23:51):
You don't pay a cent until you're content.

Speaker 12 (23:57):
Time for an insurance check up free, no obligation compare
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 5 (24:17):
Back all right, three oh three seven one three eight
two five five. You've been ripped off for taking advantage
of We would love to hear from you. It's car
Danny Carr questions you have as well Suzanne, do me
a favor. Yeah, I want you to write a check.
Make it out to Broncos, Denver Broncos.

Speaker 6 (24:37):
I'm reading.

Speaker 5 (24:37):
I'm reading here and the address to send that check
to is seventeen oh one Bryant Street. Are we going
to buy the Broncos? Thank you?

Speaker 11 (24:47):
Sweet?

Speaker 5 (24:47):
One hundred, Denver, Colorado, eight oh two oh four. Send
them a check for Maybe I should write it to Walmart.
They on them, No, said no, no, Denver Broncos. Because
we're sending to them. I looked up the address, So
make it out to Denver Bronco. In the memo, puts
he attached, and uh, let's make it for a thousand bucks.

Speaker 6 (25:05):
What the hell? I feel good today?

Speaker 1 (25:07):
Consider it don Mark.

Speaker 5 (25:08):
But but but you're going to print out a letter
that says, uh, we now own the Broncos by depositing
this check c memo and then put it in the
mail and everybody in this room free season passes.

Speaker 6 (25:22):
When I owned the Broncos. Of course, No, no, no,
you're the.

Speaker 5 (25:27):
One that gave me the idea. You get your own
box suite. Oh thank you, you get everything. I can't wait.
In fact, you can be the coach, well, can.

Speaker 11 (25:36):
You get me in with the cheerleaders.

Speaker 5 (25:40):
Good one.

Speaker 6 (25:40):
Hey Bob, what's your comment on the leasing deal?

Speaker 19 (25:44):
Well, guys, you're missing the easy solution.

Speaker 6 (25:48):
Oh, I can't wait.

Speaker 19 (25:50):
The deceased man's estate, I can buy that car.

Speaker 5 (25:57):
Well, let's go back to our leasing expert. Well, at
this point, well wait a minute, wait a minute. Even
if that was true, I've got to argue with you
because the reason Hondai told him they said it was
too late, meaning he paid it off. I think he
said on the second he sent the check in and

(26:17):
it had to be done by the seventh. So at
this point that wouldn't fix the issue. But let's say
the estate purchased it or attempted to purchase it beforehand.
Have you ever dealt with that?

Speaker 10 (26:29):
I mean I never have. I think that's probably more
of a legal question what the estate can do, because
I don't think they can buy it either. I mean,
it's and I don't know why they would.

Speaker 6 (26:39):
Why do you think the estate could buy it?

Speaker 19 (26:42):
Well, the estate has the obligation to pay it off
if there was money owed on it. The estate has
to settle all debts.

Speaker 5 (26:51):
Yeah, no, the estate's supposed to settle debts. Not sure
but I don't know how that works within a lease
by any means.

Speaker 19 (26:57):
Well, they're entitled to all the benefits of the contract,
you know what.

Speaker 5 (27:01):
Let's get you know what, Bob, you bring up a
good argument, even though you're wrong in this case. No,
he's only wrong because of the time frame. I'm starting
to actually agree with him. But I'd like to hear
from Dan McKenzie if we could get him on, because
that is curious. The estate probably does have them.

Speaker 19 (27:19):
Well, I wouldn't. I wouldn't give up on the date
that quick.

Speaker 7 (27:23):
Well check it out a little more.

Speaker 19 (27:26):
If they gave notice, you know, they may have a
right to buy that thing.

Speaker 5 (27:30):
Well, what do you mean if they had to do
something by if in the paperwork in the lease it
says you have to, you know, go down to the
dealer and buy it before you know, let's say eight
to one and now it's eight eight. Who cares if you.

Speaker 19 (27:46):
Read that lease, i'd very well.

Speaker 5 (27:49):
How does that work? I mean, no, let's go to
our leasing expert. He's only been doing it forty years.

Speaker 11 (27:54):
So what's the question.

Speaker 19 (27:55):
The question is this, I haven't read the lease.

Speaker 16 (27:58):
You don't know what.

Speaker 11 (27:59):
It's a lease?

Speaker 6 (28:01):
How many hon day leases, have you done.

Speaker 10 (28:03):
Well, they're all it's called a regem lease contract, and
all the terms and everything in there, they're all very
similar because it's it's it's a law. I mean, they
have a contract they have to use.

Speaker 5 (28:12):
Have you ever seen anybody go past if the one
party that has a date of say eight one is
example on eight eight, is there anything in the lease
that could force them to still, you know, sell it
to them?

Speaker 10 (28:26):
So most leases, if you pass the date that it's
due and the next payment is due, they want another
full payment.

Speaker 11 (28:34):
Leases you pay in advance.

Speaker 10 (28:35):
So if the lease was up on the second or
the seventh or whatever, on the eighth, another payment is
due if you haven't paid it off or turned it
in or done whatever. So so they would just continue
to collect payments until they get their car back.

Speaker 5 (28:48):
Yeah, okay, yeah, Bob, I am gonna ask Mackenzie on
that if we could get them up.

Speaker 19 (28:53):
Okay, verify everything that the guys told you and that
the leasing company has said. You gotta you got to
read the contract to find out what it really says
and not just what they say it said.

Speaker 10 (29:06):
It says there's an option for the lessie, the guy
that passed away to buy the vehicle.

Speaker 11 (29:12):
It's his purchase option.

Speaker 19 (29:14):
Police he signed.

Speaker 7 (29:16):
You don't know, my.

Speaker 5 (29:16):
God, it's a Hondai lease. He's saying, it's the same.
You know what is this your brother Dmitri?

Speaker 19 (29:24):
Listen, guys, think about this.

Speaker 7 (29:27):
We don't know.

Speaker 19 (29:28):
The exact dates that are in that lease until you
see it.

Speaker 5 (29:33):
Well, he's the one that told us. The caller is
the one that said, what the dates were?

Speaker 7 (29:38):
You ever make a contract?

Speaker 10 (29:40):
Oh my god, I mean, I would be curious what
legal says. I if the estate can buy it. I
don't think they can, but it'd be interesting to know that.

Speaker 5 (29:49):
I'm very I'm glad Bob brought that up, but I mean,
I've got I'm not going to look at the lease
on the dates.

Speaker 17 (29:54):
Bob.

Speaker 5 (29:55):
When the guy they called who wants to buy it
said the dates on there, why would I do that?
Like like the guy that calls for help is gonna
what lie about.

Speaker 6 (30:06):
The date he doesn't want? It just doesn't make sense.

Speaker 5 (30:10):
Three oh three seven one three eight two five five
three oh three.

Speaker 12 (30:15):
Martina go with a sure thing Denver's Best roofer Excel
roofing dot com. You don't pay a cent until you're
contenth time for an insurance check up free, no obligation.
In comparison, call Compass Insurance paying too much your coverage

(30:36):
at dozens of insurance companies. Find out now three oh
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 5 (30:50):
All right, three oh three seven one three A two
five five.

Speaker 6 (30:53):
We got lines open, We're gonna.

Speaker 5 (30:55):
Get I don't know why, uh Dmitri just walked in
with spark plugs, but I wanted to ask you about
choppers deal. Deputy Chopper. He has an issue talking right now,
his throat hurts or something. Yeah, but he was dealing
with a woman, and I think Tom probably took the call.
It's very curious though, So he did work some landscaping

(31:15):
work at her house.

Speaker 15 (31:16):
A gentleman called us a week or two ago, and
he actually called twice. He's a landscaper and he was
hired by a woman, a homeowner, to do some landscaping.
Apparently this woman is not the easiest to deal with,
so she not only didn't pay them. She found all
kinds of excuses not to pay his bill. But also
she won't allow him to come back and pick up

(31:38):
his tools. So it's like shovels and or something like that.
Not only did she she's.

Speaker 5 (31:44):
Saying he damaged stuff and that's why he's keeping the tools.

Speaker 6 (31:47):
He actually owes her money. What's her side of the story.

Speaker 15 (31:50):
Well, if I remember correctly, her only side of the
story is that she just has some general, perhaps nonspecific
reasons that she's dissatisfied with the quality of the work. However,
there's still no excuse for keeping the guy's tools, right,
he actually needs them to continue working, continue to.

Speaker 11 (32:06):
Earn a living.

Speaker 6 (32:07):
What kind of tools are we talking about?

Speaker 15 (32:08):
Landscaping tools like shovels, pick axes, I don't know, whatever
else landscapers us.

Speaker 6 (32:13):
Have we talked to her and say, hey, give the
guy the tools.

Speaker 15 (32:16):
Well, well, I think Chopper actually talked to her and
apparently got nowhere. So the landscaper now is faced with
two options. He can certainly sue her for the money
that he feels she owes and.

Speaker 5 (32:30):
How long ago did he do this work?

Speaker 11 (32:32):
I think it was a couple of months ago.

Speaker 5 (32:34):
Boy, if he's he if it was a couple months ago,
if it's been less than ninety days, possibly even one
hundred and twenty, depending on if he did materials or
just service, but.

Speaker 6 (32:45):
Leaning the property.

Speaker 15 (32:46):
Yeah, that's the second option that he and Shopper discussed.
So this landscaper would like to get some not legal
advice from you. But he has never filed a mechanics
lean on anybody's house, and neither have I.

Speaker 11 (32:58):
Neither is Chopper.

Speaker 5 (32:59):
Well, the first thing you would do is this, Justin?
Is this who it is? Won't surrender tools? Hey, Justin,
I'm glad you called. Let me ask you something. Did
you get your tools back? First of all, what is
her deal is she's saying you did damage and that's
why she's keeping the tools. I mean, really, what's her side?

(33:22):
And do you know if Chopper actually talked to her.

Speaker 13 (33:26):
I don't know what he said to her. I know
he said that he had talked to her.

Speaker 5 (33:32):
I'd like to get her on In fact, Kelly, let
me put you on hold, Justin. I you know, leaning
in small claims court. There's all kinds of remedies here,
but common sense is we should be able to make
a deal. Here.

Speaker 6 (33:47):
I mean, why would she be keeping.

Speaker 5 (33:49):
Stuff that's probably no value to her just to bust his.

Speaker 6 (33:53):
Balls or something?

Speaker 8 (33:54):
Yes?

Speaker 5 (33:55):
How much work did justin? How much money does she
owe you? And did she pay you anything?

Speaker 13 (34:01):
Okay? Two things? It's Jason first of all, just so.

Speaker 6 (34:05):
That would you change that on the screen?

Speaker 5 (34:07):
Place?

Speaker 13 (34:08):
Sorry about that? So I went, I went and started.
I was going to. I had an opportunity to do
a job for this lady last year, and I got
a bad vibe vibe from her. Okay, so I never
went back and I never did.

Speaker 6 (34:26):
Did she give you money up front?

Speaker 13 (34:29):
No?

Speaker 5 (34:29):
Okay.

Speaker 13 (34:30):
Then this year, the gentleman that his a Moe's lawn.

Speaker 5 (34:36):
Okay, all these people sure.

Speaker 13 (34:38):
He asked me again to please go back and look.
The lady wanted me to do the job.

Speaker 6 (34:45):
What was the job?

Speaker 13 (34:47):
I was like, Okay, I went over there. I was
supposed to do a drip system.

Speaker 5 (34:53):
For her, for like around her flowers. Yes, all right,
hold on though, man, really, we're right up. I'm gonna
have music plan here in about ten seconds, So hold on, Kelly,
get the ladies number two. I'd love to hear her side.
We got to get this guy's tools back let's try
to figure this out. I want to know if she
thinks he owes her money. That'd be the interesting part.
All right, three oh three Martino, we got a lot

(35:15):
of cooking. I want to hear from you. We got
three lines open three oh three seven one, three eight,
two five five. You've been ripped off by a contractor.
Need help with the landlord. This, my friend, is the
show for you.

Speaker 12 (35:40):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven one help. You'll think you're his only customer

(36:02):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty.

Speaker 5 (36:09):
Two ripped up.

Speaker 1 (36:17):
News.

Speaker 13 (36:19):
So you don't help, you come runing just as fast
as we can.

Speaker 2 (36:26):
Shooter's gonna help.

Speaker 5 (36:28):
Come man, This is the Troubleshooter Show. Now, Tom Martine,
welcome my friends to the only show of it's kind.
We're here to solve problems, answer questions, take your complaints.
You've been ripped off or need help, we are here
to help.

Speaker 6 (36:43):
It's car day. We've got a lot.

Speaker 5 (36:45):
Of great people, and we're having very spirited discussions about
certain things when it comes to leases. And I'm gonna
recap real quick, but I want to tell you this,
Frank Durand the real estate man is unbelievable. This man
said more homes in Colorado for more money than anybody
else that I can think of. In fact, he sells

(37:06):
more homes in one month than the average realtire in
Colorado sells them over a year. And he sells him
for more money. He has helped us out numerous times.
He made us more money on our house in Castlerock
than I ever thought we'd get. Then he negotiated with
the sellers of the home we bought in Franktown and
saved us about one hundred thousand dollars. Now granted that

(37:28):
was ten years ago, but one hundred thousand dollars he negotiated.
And how he did that was we made very aggressive
offers and put timelines down and everything else, and the
guy took it in fact, he regretted taking it. He
almost wanted to get out of the deal, but it
was too late and we ended up buying that house
thanks to Frank, and we love it. Frank durand Holmes

(37:48):
dot com. That's Frank durand Holmes dot com. Now I'm
going to recap while actually talking to Dan mackenzie, and
I'm going to do this quick. Then we have Larissa.
She is a lady that has tools. This is interesting.
Larissa is holding a contractor's tools according to Jason, and

(38:10):
won't give the tools back. But I'm sure she has
her side of the story and I'm dying to hear
what Dad is. So we're going to come back to that.
But whenever we have one of our experts on, I
always bring them up. Hey, Dan mackenzie, I have got
a question for you. In general, I would assume maybe
you've dealt with this, and I understand every lease contracts
a little different, but they're all pretty similar when you're

(38:32):
dealing with like Honda financing or you know, Chevy or
whoever it happens to be. But here's the deal. A
guy leased a car and he died right before the
end of the lease came up the son in law
wanted the car, wanted to do the buyout on the car,

(38:53):
and basically Hondai Financing said, no, you're not going to
be able to do it now. They used some other
language in it. But then we add a caller call
up and say he brought up an opinion And I
don't know if you've dealt with this once again, and
I don't have that actual lease to look at, but
I bet you've dealt with something similar in a situation

(39:15):
like that. Does that automatically give the estate the right
to buy the car on the deceased person's behalf if
they want to buy it? Is the estate basically stepped
in or on a typical death clause, you know, the
car is due back on death. I mean, how does
that generally work? And if you ever dealt with that, Yeah.

Speaker 19 (39:39):
It's funny.

Speaker 20 (39:39):
I mean it's the states we deal with. The data
is trying to get rid of the car. They might
have funny obligation for it. Don't run into this very
often because usually, of course the buyout on leases is
more than what you would pay if you just bought
the car agree without the lyas so it's a bit
it actually is a bit unusual, but yeah, I would.

(40:00):
I think the estate might have the or the right
to do the purchase, but probably not necessarily just any person.
It's like, if my lease ends and my friend wants
to buy it, I'm sure that that the friend can't, right,
And it's kind of the same situation.

Speaker 5 (40:15):
Here, but whoever's in control of the estate possibly could.

Speaker 20 (40:19):
Yeah, they would have to consider what I just said,
which is this good for the estates, because that's what
they always need to be considering, Like they can't just
do a favor for the sun in law at the
expense of the other beneficiary, So you'll be a little
bit careful about that. Yeah, But yeah, I mean, and
you know, a lot of this, a lot of the
state administration stuff. It's like it's kind of up to

(40:42):
the other party to decide.

Speaker 21 (40:43):
What they're going to do.

Speaker 20 (40:44):
And if Hyunda says no dice on this, I mean,
what are you going to do. You can't really take
them into quart or anything like that, but you can
always get a shot. But I think it would be
the estate would be the proper party to negotiate that.

Speaker 5 (40:57):
If but if HONDI, this is the part I'm trying
to clarify if Hondi, let's say, for whatever reason, the
buyout was a bargain. Let's just say the buyout made
good sense to everybody. In fact, the dealership whoever they
were dealing with, whatever dealership they would do the buy
out through, really would rather just get the car back

(41:17):
because they could sell it for a lot more than
the buy back. Let's just say that's the case, even
though that's almost never the case. And Hondi was like, no,
you don't have the right to buy it. The only
one that has the right to buy it is your
father in law who is now deceased. I mean, can
they actually pull a death clause like that? Do you
think that would Do you think they would have a
standing in court? Or does the estate in most cases,

(41:40):
even if there is a clause like that in the lease,
does the estate basically stand in one hundred percent for
the person that's for that? In other words, how about
if it was a commercial lease or a lease of
a house or a lease of an apartment and the
person passes away, can the estate go in and remain

(42:01):
in the apartment whoever wants to, let's say, the kids
or somebody by continuing to pay the lease or at
that point, does the landlord have the right because they
didn't have a deal with the kids, they had to
deal with the deceased to have the right to say no,
get out.

Speaker 20 (42:18):
Yeah, I mean I think you know that the same thing.
You know, what did the person of the rights do
when they were alive? And like, you know, can I
sublease this place to someone else in a most lease
agreement say no, I can't just do that without our
permission because who knows that they're going to end up
with in there.

Speaker 7 (42:33):
Yeah.

Speaker 20 (42:33):
I'm just thinking there's got to be some sort of
protection for landlords in that situation. Or no, you don't
just get to swoop in here and just put whoever
you want in this place.

Speaker 5 (42:40):
Well, because you're right, in that case, it would be
kind of like a sub lease.

Speaker 16 (42:44):
Yeah, And.

Speaker 5 (42:47):
Something Kevin brought up, who's in studio with me, Kevin Coffin.
It would be like if the leasing company, I mean
this is a little different, but in this car situation,
the leasing company could they go to the estate and say, hey,
you know, even though the guy's deceased, you still owe
I mean, let's go to the extreme two years and

(43:09):
ten months on this car the estate has to pay
the rest of the lease.

Speaker 20 (43:17):
Yeah, I mean I think most lease agreements, as you said,
they can be a little bit different, but I think
most have to end and or have a clause in
there about what happens with the death of the.

Speaker 5 (43:28):
Less see And everyone that I've looked at just online
use an ai. I mean, I tried to find a
Hondai's specific one, but I did find other ones, and
all of them have what I just call is a
death clause saying on death you have to turn the
vehicle back in. It doesn't say you have the option
to buy it, and it says you won't owe anymore.
It is what it is, you got to turn it

(43:50):
back in. So I'm assuming that's what this one says,
but I don't know that has.

Speaker 20 (43:55):
Generally been my experience. Yeah, Like I say, I haven't
had a situation where anyone really wanted.

Speaker 6 (43:59):
To honestly, and yeah, it's weird.

Speaker 20 (44:02):
I thank Usually they're really happy that they can just
get rid of it and not have to deal with it.

Speaker 5 (44:06):
You know why I have you on this? How many
times does someone pass away and let's say it's the
family house and it's you know, the father, maybe passed
away a few years ago. Then the mother goes and
it was under the mother's name. And let's say maybe
it's a reverse mortgage. Actually, I don't want to even
use that example. Let's say it's a traditional thirty year
mortgage and there's still a term left on the mortgage.

Speaker 6 (44:29):
My understanding is generally.

Speaker 5 (44:31):
If people continue to make the payments, the banks generally
don't care. But if forever whatever reason, if they want
that house or that property back, I mean, those people's
got to refine. They got to somehow get possession of
the house. Is that correct.

Speaker 20 (44:49):
Yeah, they're probably going to call that loan, but you're correct. Practically,
my experience has been if you keep making those payments,
they will keep taking them.

Speaker 5 (45:01):
But they have the I mean, why wouldn't the bank
take it. I mean, they're making all the interest. Wouldn't
But but but if they wanted the house back, they could, right.

Speaker 20 (45:10):
Yeah, they can force every finance Yeah.

Speaker 5 (45:12):
Yeah, Okay. Dan McKenzie. By the way, anybody out there,
co plans dot Coe, Colorado Plans co Plans dot Coe.

Speaker 6 (45:21):
If you haven't updated your will, if you haven't.

Speaker 5 (45:23):
Updated a trust, what's the biggest time to update a trust?
I mean, if you get divorced and remarried, I'd say
it's a no brainer, right, Yeah.

Speaker 20 (45:32):
I usually tell people if there's an addition or subtraction
to the family, it's usually it's usually event driven, not
so much time driven. So sometimes people like, how often
do you have to do this? I'm like, I, you know,
I don't know. If somebody in this will dies in
six months unexpectedly, you're going to be doing it in
six months. It could go ten years and not have
any changes. So usually a birth or a death, or

(45:52):
a marriage or a divorce or the events that should
trigger some some review and probably every few years, just
you know, make sure it's so you know, people come
in and out of your life more often than you
realize when you.

Speaker 5 (46:03):
Yeah, yeah, no doubt about it. And then do you
add a curiosity do like key Man contracts for people too?
Like business partners? Is that in your wheelhouse or not?

Speaker 17 (46:14):
Really?

Speaker 22 (46:14):
I mean we do, yeah, oh cool.

Speaker 20 (46:16):
That's usually part of the Biseel agreement. So you're trying
to figure out what happens with the business as somebody dies,
And yeah, it is something we also.

Speaker 5 (46:23):
Deal with, all right, Dan, And what I love about
him everybody listening. As simple as this man flat rate pricing.
You call up, you give the circumstance what's going on.
Not only is he going to tell you what you need,
he's going to give you a flat rate price right there.
I mean you can't beat anything like that. He's our
expert here right on the show.

Speaker 4 (46:40):
Dan.

Speaker 5 (46:40):
I look forward to seeing you in studio next time.
Coplans dot co. You're gonna love this guy. If you
haven't updated your will, or if you need a will,
a younger couple just got married or something. Please, you
got to get something in place. Eight three three co
Plans is a phone number eight three three coo Plans.
When we come back Jason and Larissa, We're gonna bring

(47:02):
you guys up, and I'm hoping to get a deal here.
Let's figure out how to get Jason his tools back.
And then I assume, but I don't know. We're gonna
get Larissa's side of the story. Maybe she thinks he
damaged something, but I bet we can come up with something.
And then Tom, you'll be right after that.

Speaker 12 (47:23):
Go with a sure thing. Denver's Best roofer excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three o three, seven
to seven to one help. You'll think you're his only

(47:45):
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 5 (48:00):
Up there, all right, three oh three seven one three
eight two five five three oh three Martino, Tom, hold
tight there, he's got an issue at the car accident.
We got great attorneys if we need to get one on.
But uh, I want to go to Larissa right now. Hey, Larissa,
we had a caller last week, and I appreciate you
coming on. I love getting both sides of the stories.

Speaker 7 (48:22):
Uh.

Speaker 5 (48:22):
In fact, I thrive on it. And we had a caller, Jason.

Speaker 6 (48:26):
I know you know.

Speaker 5 (48:26):
He's a landscaper who apparently was doing some work for you.
This is his side of the story. I don't know
what's true. I don't know your side. I want to
start from scratch. But he's basically saying he did work
for you. You didn't pay him and you won't let
him come get his tools, So what is your side?

Speaker 23 (48:49):
He came and worked as far as starting this printlers oh,
starting from the beginning, sure one.

Speaker 13 (49:02):
The job.

Speaker 23 (49:04):
That he was requested for was July seventeenth that he
was supposed to come.

Speaker 5 (49:14):
Okay, the person.

Speaker 23 (49:16):
Who recommended him is the person who's helping me with
my lawn for third summer in.

Speaker 5 (49:24):
The room, like mowing the lawn maintenance, right, yeah, got it? Yes, primarily,
so basically.

Speaker 6 (49:34):
Just hold on a second.

Speaker 5 (49:35):
So the guy that mows your lawn every couple of
weeks or whatever and does some other work. You needed
some sprinkler work or not sprinkler, but a drip system
is my understanding. And he basically said, I know this guy, Jason,
And then Jason was supposed to show up on the
seventeenth of July. So what happened?

Speaker 23 (49:56):
He opened up the box with the sprinkler system, which
I have changed a.

Speaker 24 (50:01):
Couple of years ago and paid a lot of money.

Speaker 23 (50:04):
So the system was fairly fresh and new. Got it,
it had a drip and I know nothing about systems
to say what was wrong with it?

Speaker 5 (50:14):
When you say it had I'm sorry when you said
it had a drip, not a drip system.

Speaker 6 (50:18):
It was leaking, right, it was.

Speaker 23 (50:22):
Dripping, okay, it had a small leak, perfect and.

Speaker 24 (50:29):
With Jason looking at.

Speaker 23 (50:31):
It, taken upon himself to say, well, I can change that.

Speaker 6 (50:37):
And that was a part of the sprinkler system.

Speaker 23 (50:41):
Yes, with me not knowing enough about the system, and
once again, I paid a lot of money for it
a couple of years ago. He said, I will make
it better and I will change this for you. I said, okay,
God did not give me the price, and he said,
I'll take care of you. I got everything, will be fine.

(51:02):
Now she starts digging up the system, taking off the box.
Took my manifold, and what's gone with it? He didn't
have it, He didn't leave it in my house.

Speaker 24 (51:15):
So I am out of.

Speaker 23 (51:16):
My property that I have paid for two years prior. Oh,
and he's he took my manifold.

Speaker 5 (51:24):
Okay, so hold on he brought well, hold on, Laris.
Is so your sprinkler system right now? Is it repaired
or no?

Speaker 4 (51:32):
No?

Speaker 5 (51:32):
And he's got your manifold that he took to go
get repaired or replace whatever?

Speaker 6 (51:37):
You don't have that.

Speaker 24 (51:40):
I don't Yes, I don't have it.

Speaker 5 (51:43):
Let me ask you this. When he left with that,
I assume on the seventeenth, and he was going to
either get that repaired or get another one. What transpired
after he took it and left? You mean, well, like,
was he supposed to go get another one and put

(52:04):
it back and he never came back? I mean, what happened?
I don't understand what happened.

Speaker 13 (52:10):
What happened?

Speaker 23 (52:12):
He opened everything up, he took my manifold, he brought back. Oh,
he was gone after that first day, because every the
whole thing, the situation with Jason, from the beginning to
end was thirteen days, almost two weeks.

Speaker 6 (52:30):
Wow, that's a long time to repair.

Speaker 23 (52:32):
He left, he didn't come back for two three days.
He said he had death in a family which was
not a family member.

Speaker 24 (52:42):
A friend.

Speaker 6 (52:43):
Doesn't matter. Keep going.

Speaker 23 (52:44):
Wait, I understand everybody loses people.

Speaker 24 (52:49):
Sure we're all living people.

Speaker 23 (52:51):
And yes, deaths do happen, Yes, but.

Speaker 24 (52:54):
Taking three days for that not showing up for me?

Speaker 23 (52:58):
He'd another problem that he had. He didn't have a
working phone. He had a phone that was being fixed,
so there's no way to get hold of him. However,
the person who recommended him somehow, Yeah, this is a.

Speaker 6 (53:16):
Lot of this is a lot of side noise.

Speaker 5 (53:18):
I really don't care about so, and I don't mean
that disrespectfully. I just I'm in time constraint. So what
happened after that?

Speaker 21 (53:26):
Though?

Speaker 5 (53:26):
So three days does he show back up with the
manifold or what?

Speaker 23 (53:31):
Thank you for mentioning your time frame, because for the
person taking two weeks to fix the sprinkler system, he
brings the valves that he said he took cash for
one hundred and twenty five dollars for it, bringing the
valves that are outdated, and without presenting any receipt work whether.

Speaker 24 (53:51):
He bought it or not.

Speaker 5 (53:53):
All right, So hold on, hold on, I want to
very hold on, Larissa. I want to make sure I
get everything right before I talk to him. So you
gave him a hundred twenty five dollars to go buy
the parts for the sprinkler system. It took him two
weeks to come back. He came back with some parts,
but he didn't have any receipts for him, and in
your opinion, they might have been used or old or something.

(54:13):
But did he fix the sprinkler system at that point?

Speaker 23 (54:17):
No, sir, No, didn't leave the two weeks. The whole
duration took she would leave or day two three and
come back.

Speaker 24 (54:26):
And do a little bit of work again.

Speaker 23 (54:29):
Sure did put the valves into mandfold of his own,
but he didn't finish the job.

Speaker 5 (54:35):
So does Your sprinkler system still doesn't work?

Speaker 6 (54:39):
Right now?

Speaker 24 (54:41):
It worth by being fixed by another person after him?

Speaker 5 (54:45):
Okay, So now wait a minute. So okay, I'm starting
to get this. So you had to pay someone else,
And how much did you end up paying the other person.

Speaker 23 (55:00):
After paying Jason? Not only one hundred and twenty five dollars,
I gave him three hundred dollars more.

Speaker 6 (55:06):
Why do you give Jason three hundred dollars more?

Speaker 24 (55:08):
Even get paid?

Speaker 23 (55:10):
Because he said, well halfway at least can you give
me some money?

Speaker 5 (55:15):
And all of this was to repair the sprinkler system.
He didn't do any other work. Correct, Okay, So I
get it. So you gave him three hundred bucks. You
gave him one hundred and twenty five for parts. He
couldn't fix it, so you gave him four hundred and
twenty five. You hired someone else to come in after
this two weeks and then what happened? How much did

(55:38):
you pay the other person to fix.

Speaker 23 (55:41):
It with new supplies, new system, new valves, and everything
that was involved in repairing.

Speaker 24 (55:51):
It was on eight hundred and fifty dollars.

Speaker 5 (55:54):
So eight hundred and fifty dollars. And of course your
argument here, it's pretty simple. You gave this guy four
under and twenty five bucks he gave Jason. This is
your side. You gave him four hundred and twenty five
dollars and literally he didn't do anything, he couldn't fix it,
and you had to hire someone else who you paid
eight hundred. So you feel like he owes you that

(56:15):
four hundred and twenty five dollars back and that's why
you kept his tools. Is that correct?

Speaker 24 (56:20):
I'm bless you, Yes, thank you?

Speaker 5 (56:22):
All right, perfect, Now hold on, let me put you
on hold, and Jason, when we come back, I want
to clarify your side. Then we'll get to the bottom
of this. I'm judge, Judy.

Speaker 12 (56:35):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one.

Speaker 8 (56:55):
Help.

Speaker 12 (56:56):
You'll think you're his only customer when you choose Frank
durand the real estate man to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two.

Speaker 5 (57:13):
Three oh three seven one three eight two five five
three zero three Martino, we do have a couple of
lines open.

Speaker 6 (57:20):
I'm going to bounce back to Jason.

Speaker 5 (57:21):
Hey, Jason, you heard everything Larissa had to say, and
I understand from her perspective why she's keeping your tools.
I'm sure your story's going to differ a little, So
why don't you go over anything that she said that
you disagree with or what do you think about what
she said while your honor?

Speaker 13 (57:40):
First of all, pretty much everything it was either that
or Judy.

Speaker 6 (57:47):
You know, I was thinking.

Speaker 5 (57:48):
Everybody in here looked at me and said you should
have went with Judge Wapner.

Speaker 13 (57:52):
But go ahead, Jason, I would think in the same thing,
But you kind of do look like a Judy, So
we'll just go.

Speaker 17 (57:58):
Now.

Speaker 11 (57:59):
I think a verdict.

Speaker 13 (58:01):
I think, yeah, I know I lost, I lost, all right,
So everything she said is pretty much correct. I think
I had an appointment with her. I'm not sure if
it was the seventeenth or the eighteenth, which was Friday.
At noon, I went over to her house. I was
going to do a drip system. This doesn't matter, but

(58:22):
I was going to do the strip system for her
last year. She's a nice lady. I don't want to
talk bad about her, but she's one of those clients
that just wants everything done the way she wants it done.
People she wants, well, no, and I get it. And
on the drip system, she wanted all new drip lines,
which we do dri drip systems a lot. Sometimes you

(58:46):
just tap into an old line and run a new line,
if that makes sense. We tap in where you can.

Speaker 5 (58:51):
But you didn't end up doing any part of the
drip system, did.

Speaker 13 (58:54):
You, because because when I got there, it was lethal
was leaking, and I did want to touch the manifold
and put hook the drip line up because she wanted
it hooked up from the manifold. Because if I did that,
then she's going to say I caused the leak, whether
she does or doesn't.

Speaker 6 (59:13):
She did not say you caused.

Speaker 5 (59:14):
She did not say she called you caused the leak. Whatsoever?

Speaker 13 (59:18):
I know, but but I've had clients that have said
don't worry about it, yeah, and.

Speaker 5 (59:26):
Then it doesn't. But okay, I get it. That's fine.

Speaker 13 (59:30):
That caused I caused the leak. So I told her,
I said, whoever did this did that? Manifold completely wrong.
I asked her to take a picture because my phone
was broken. I got pictures up afterwards. Okay, it had
a shark bite. It was leaking, that's the main line.
So it was a constant leak. And she was complaining

(59:50):
because her sub pump was going off all the time.
She wanted the drip system fixed because she thought it
was leaking. I said, if I fixed the drip system system,
still leaking, I said, it doesn't make anything sense.

Speaker 5 (01:00:03):
And this is literally everything she said. Though we're on
the exact same page.

Speaker 13 (01:00:07):
That's why I'm okay. So that was Friday, So I
told her, I said, I need to dig it up
and fix it and do it right. Okay, this is
Friday afternoon, right Friday afternoon. I dug it up. I
left it all there, and I told her, I said,
I need some money so I can go get the
valves in parts and stuff like that. I came back

(01:00:30):
with the valves. Yep, I needed to do a little
bit more digging to see how I was gonna put
the manifold back together. The guy used PBC pipes to
hook up to polypipes. I know you probably don't know
what that means. This whole system was just jack wrong. Okay,
And I know the guy charged her a lot, But
she got ripped.

Speaker 21 (01:00:50):
Off by that guy.

Speaker 13 (01:00:51):
Okay, and she got ripped off by the guys that
came back and fixed it afterwards. Okay. I was the
only one that was trying to help her.

Speaker 5 (01:00:58):
But we're still we're still not talking about out. It
took two weeks, it still wasn't fixed. She had to
get it fixed, so she hired another company.

Speaker 13 (01:01:06):
I found out that my friend was dying Saturday, right.
I came back Saturday and I told her my supply
houses are closed. I needed. She gave me The valves
are like twenty five dollars apiece, and I needed a
new manifold, which was another two hundred and something. Then
I had to buy she wanted noggles. I had to

(01:01:26):
buy the drip line. So I was I'm out still
like two hundred dollars in parts.

Speaker 16 (01:01:33):
I know.

Speaker 13 (01:01:33):
She gave me one hundred and twenty five and three hundred,
I think, but I'm still out in parts. And I
didn't take that manifold until I.

Speaker 5 (01:01:43):
Was how much chasing? How much do you think? How
much would it cost you to replace those tools that
she's holding?

Speaker 13 (01:01:51):
Oh maybe like one hundred and something dollars, but my
labor too.

Speaker 6 (01:01:55):
Yeah, but you'd never And I was chased.

Speaker 13 (01:01:58):
I went back to her house. Okay, So I wasn't.
I wished to hold on because I mean, seriously, if
you want to judge this, I know we're on time,
cost rich strengths, but so Saturday.

Speaker 6 (01:02:07):
And we know how good you are with time.

Speaker 12 (01:02:10):
I know.

Speaker 13 (01:02:10):
Sorry, no, I am good with time, but I'm running
late for a client right now because i'm talking to you.
But so Saturday night I was at the hospice. My
friend passed away. Sunday I called her from the hospice
and I told her, my friend is dying. I don't
have a phone because my phone broke. I said, if

(01:02:32):
you get a number from a weird if you get
a phone call from a weird number, answer it because
it's probably me.

Speaker 5 (01:02:38):
Okay.

Speaker 13 (01:02:38):
My friend died Sunday. Monday, we dealt with funeral plans Tuesday.
I went back to her.

Speaker 5 (01:02:45):
House okay, and then did you okay, did you fix it?

Speaker 13 (01:02:48):
Did you My tools? All my tools and everything was gone,
so I couldn't I couldn't do any work. I sat
there for a half hour. She didn't tell you, She
didn't tell you. She has a bunch roommates that live there,
and she told me do not ring the doorbell or
knock on the door because my roommates work nights. So
I sat there Tuesday and I did the mainline. I

(01:03:13):
did a little bit of work what I could do.
Then I had to leave. I went and did another client,
the client that that gave me the job, that gentleman.
I went to his house to see if he was home,
to call her to see where she was at because
she took my tools. That was Tuesday, Okay, Wednesday, I
went back my tools. Still we're not out there. I

(01:03:34):
left her a note. I talked to one of her
room I'm going to sell you will ja if I
could get into the ground.

Speaker 5 (01:03:40):
How much are you willing to give her back from
the four hundred and twenty five dollars in exchange for
your tools, if anything?

Speaker 13 (01:03:48):
None of it? Like I said, she still owes me.
I dug it out.

Speaker 5 (01:03:52):
I really look in my in my opinion, if you
if first of all, and.

Speaker 13 (01:03:57):
You can have any expert go out there, you can.

Speaker 5 (01:03:59):
Call any experts. Someone else already came out and fixed it.

Speaker 13 (01:04:02):
Brother, they didn't fix it. It was it was I
didn't hook up the valve. The only thing I hadn't
done the manifold. I got pictures. I got pictures of
the water. Right, So you're saying it's the only thing
I needed to.

Speaker 5 (01:04:15):
Be Jason, I had to put you on hold. Let
me ask you this question. Just to answer this question.
Do you are you saying the system is not running
right now?

Speaker 13 (01:04:26):
Am I saying the system is not running right now?

Speaker 6 (01:04:28):
Yes?

Speaker 13 (01:04:30):
I don't know, Bro.

Speaker 5 (01:04:31):
She paid someone else eight hundred dollars to fix the system.

Speaker 13 (01:04:36):
Again, that's her fault because.

Speaker 5 (01:04:38):
Because Jason, how if it took you, if it took
you six months, if she told you the if it
took you, if it took you six months, would that
be fair? What time frame would be fair for you
to have her four hundred and twenty five dollars and
not have it fixed.

Speaker 6 (01:04:58):
I'm just curious.

Speaker 5 (01:04:59):
I'm not saying I'm going to disagree with you, but
at what point two.

Speaker 13 (01:05:04):
Or three days? But I couldn't do the work because
she kept taking the material.

Speaker 5 (01:05:08):
I went there.

Speaker 13 (01:05:10):
I went there Tuesday, Wednesday, Thursday, and she had my material.

Speaker 5 (01:05:14):
Friday.

Speaker 13 (01:05:15):
I had another job to do, so I told the lady,
I said, her roommate. If I can't get into the
garage today, I can't come back till Sunday.

Speaker 5 (01:05:25):
Yeah.

Speaker 13 (01:05:25):
I've been really man.

Speaker 5 (01:05:27):
Hey, Jason, let me ask you one more time. Jason,
I'm being dead serious here, man, I'm listening. How much
how much would you give her back from the four
to twenty five for the tools? I realize in your
head she owes you money. I want to tell you
a couple things, though. One, leaning her property is going
to cost you way more. It would make zero sense

(01:05:50):
for you to do this and by the time you
got to court, because you can't just lean the property
within six months from the date of last working there.
You've got to literally take her to court, win the judgment,
get the judgment to perfect the lean. I don't see
that happening in court with the two different sides here,

(01:06:10):
because she's going to show the judge or receipt for
eight hundred dollars she had to spend to get it
fixed two weeks. I'm not saying you did anything wrong.
I'm just saying I don't see you winning in court. Plus,
it's going to cost you way more than what those
tools are worth to even go to court, and probably.

Speaker 13 (01:06:27):
Too if she if she needs the tools that that
that's totally fine. Okay, I'm still going to try and
take her to court. Okay, whatever, but I'm not going
to give her anything back for my tools, especially when
I spent the money for the parts she took. Asked,
any sprinkler, any sprinkler guy dovows have an expiration date?
I think it was a manufactured date. She took those

(01:06:49):
bells and inspected them. That's how weird this lady is.
I gave her the bells and she took them.

Speaker 6 (01:06:56):
If someone if you.

Speaker 13 (01:06:57):
Go to do work, every time I go to do
work at her house, my tools would be gone. And
she's gonna say it because she was afraid that they
would be stolen or they'd get wet. I've had clients
like that before, but then let me have access to them.
Don't hold my tool hostage and expect the job to
get done.

Speaker 5 (01:07:15):
I'll tell you. I'm going to tell you what I
think Larissa did wrong, and I'm going to tell this
for everybody out there, and I mean this to the
bottom of my heart. What she did wrong was pay
you up front. That's what she did wrong, because none
of this would have happened, zero zip. None of this
would have happened, Jason if she didn't pay you upfront.

Speaker 6 (01:07:37):
And by the way, why do you lose?

Speaker 5 (01:07:39):
Why do you leave your tools at these jobs? I mean,
what are we talking as shovel and stuff. I mean,
if you had to leave like a skid steer there,
I get it. But I honestly, man, I think you're
tap dancing a little. And I'm not saying she's completely
right by any means, but you're making it sound like
every dang thing is her problem. All I though from

(01:08:00):
her is it took two weeks and it still wasn't fixed.
That's a big deal when your sprinkler system's not working.

Speaker 13 (01:08:07):
It was working.

Speaker 5 (01:08:09):
It was hooked out, Yeah, it was working without a
manifold in there.

Speaker 13 (01:08:13):
It had a manifold. I got pictures of me water
in the grass. I changed the novels. The only thing
I wasn't hooked up were the silenoids. Because I couldn't
get into the garage to see the clock, I looked
up the snoids.

Speaker 5 (01:08:28):
You know what, I'm not even I'm not kidding around
and playing judge or whatever on this.

Speaker 6 (01:08:32):
I mean, I gotta be honest, Jason.

Speaker 5 (01:08:34):
I'm really siding with her, and I'd love to hear
from people out there, but you already said it. If
she wants to keep the tools and Larissa, that's what
it's coming down to. I mean, you're gonna have his
shovel and stuff. I don't know what good it's gonna
do you. I wouldn't be personally, I wouldn't be worried
about him taking you to court because I think the
judge is gonna go I don't know what to do.

(01:08:55):
The judge is going to be just like me. I mean,
the two sides of the stories are crazy. I mean
they're completely different in a lot of ways, meaning who's
at fault? You each think the other ones at fault.
But honestly, the riska I got a side with you,
but you're gonna end up You're not going to get
four hundred and twenty five bucks back from him. You're
going to end up with his shovel or whatever you're

(01:09:16):
keeping from him.

Speaker 14 (01:09:19):
I know, so you know what.

Speaker 5 (01:09:22):
I appreciate. I appreciate you coming on, and Jason, I
appreciate you, both of you.

Speaker 6 (01:09:27):
Probably the best thing is to go to court.

Speaker 5 (01:09:30):
You know, I thought we could negotiate something out of here,
but Jason, according to you, everything is her fault. I
thought maybe you would say, hey, I'm willing to give
her one hundred dollars out of the four twenty five
back because she got zero value out of the four
hundred and twenty five zero, not a nickel worth of value.
In my opinion, I figured you'd offer her something. Then

(01:09:53):
I tell her take the one hundred dollars and give
him a shovel back.

Speaker 6 (01:09:59):
But no, that's not gonna happen today, not at all. Tom.
You're next.

Speaker 12 (01:10:08):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one.

Speaker 6 (01:10:28):
Help.

Speaker 12 (01:10:28):
You'll think you're his only customer when you choose Frank
durand the real estate man dot Com to list your
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Speaker 5 (01:10:39):
All right, three oh three seven one three A two
five five. I'm gonna get some uh after the break.
And I'm sorry. I know he just took one. I've
been running. I've been running late because we were talking
to those two. We're gonna take some comments on that.
Tom's got a car accident issue. Hey, Tom, really quick,
we go to break in about thirty seconds. You'll be
up first, I promise. What is the issue?

Speaker 22 (01:11:01):
Though?

Speaker 6 (01:11:01):
I want to know if I got to get an
attorney on really quick.

Speaker 7 (01:11:05):
There's no accidents. It was the unattended vehicle in a
parking lot.

Speaker 5 (01:11:11):
Who hit who.

Speaker 7 (01:11:15):
My wife was at work, her car was parked in
a parking lot. A guy that lives about seventy five
yards away didn't set his parking break. Oh man, dear okay,
rolled down a hill across an alley and smashed into
my wife's truck.

Speaker 5 (01:11:31):
Oh my god, hold on, man, here comes that music
that is insane. Did you guys hear how far away.

Speaker 6 (01:11:37):
That thing rolling?

Speaker 5 (01:11:38):
And it happens to hit his Oh my goodness, all right,
listen a lot cooking Now, Joe's gotten a transmission issue. Tom,
I promise you are one percent of First Quick and
then Susanna and whoever's on three.

Speaker 12 (01:11:50):
Everybody, hold tight, go with a sure thing Denver's best
roofer Excel Roofing dot com.

Speaker 14 (01:11:55):
You don't pay a cent until you're content.

Speaker 12 (01:12:01):
Time for an insurance check up free, no obligation in
comparison call Compass Insurance. Pay too much your coverage at
dozens of insurance companies find out now three O three
seven to seven to one.

Speaker 6 (01:12:11):
Help.

Speaker 12 (01:12:11):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 9 (01:12:22):
Yeah, rip, tough.

Speaker 1 (01:12:29):
News.

Speaker 2 (01:12:31):
Who you don't have come, run in as fast as
we can. Shooter's gonna help.

Speaker 4 (01:12:39):
Come man, This is the Troubleshooter Show Now, Tom Martinez,
all right, folks.

Speaker 5 (01:12:46):
Welcome to the show, the only show of it's kind.
We're here to solve problems, answer your questions, take complaints.
We do a bunch of stuff here. If you listened
to last hour. We had a couple on and basically
they were arguing. One of them kept some tools of
a contractor named Jason. We're still working behind the scenes
right now. I really do want to get this guy's
tools back. But I'm more on her side of it.

(01:13:09):
But I do want to get his tools back, and
we're we're working behind the scenes. We've offered her some
schwag from the show and maybe even send her lunch.

Speaker 6 (01:13:19):
Yeah, in exchange for his tools.

Speaker 5 (01:13:21):
We can find it in her heart.

Speaker 1 (01:13:22):
It does sound like Jason is really struggling without his
toolsmart may struggles.

Speaker 5 (01:13:27):
To talk on the air, that's for sure. I mean, Jason,
he did seem nice enough.

Speaker 6 (01:13:31):
He seemed all right.

Speaker 5 (01:13:32):
If you do go to court, please don't blame everything
on everything in the world, but you take a little blame.
Say your honor, I was a little late because of
the death here, and then pause and let the judge talk.
But anyhow, I don't think we're gonna get to that.
We're gonna see how it works out now listen, But
I can say this, I truly don't think she owes

(01:13:53):
you any more money whatsoever. Three oho three seven, one
three eight two five fives a number you've been ripped
off for taken advantage of. We have full lines. I'll
let you know when one opens. I'm going to go
right to the phones right after i tell you about
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(01:14:15):
the water, It softens the water, and it gets rid
of the PFIs, those forever chemicals that are found in
all water supplies. It gets rid of all of them
for the whole house. It's not a point of use.
It's for the entire house. Under four thousand dollars. In fact,
I think it's under thirty eight hundred dollars. Other companies
way over ten thousand dollars. Call up Paul. They did

(01:14:36):
the system in our house, and of course we paid
for it, and we absolutely love it. We've had it
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by the way, they'll do free water tests as well.
Waterpros dot Net. Now, who's been hanging the longest here.

Speaker 1 (01:14:52):
Well, Mark Suzanne did call at the top of the
show and did not get on.

Speaker 5 (01:14:57):
I believe that's her online four and then after that,
oh no, no no with Tom Tom, I made you
a promise. So your neighbor's car somehow kicked out of gear,
rolled quite a ways and then hit your car.

Speaker 7 (01:15:11):
Correct, that's correct, Only it wasn't a neighbor. My wife
was parked in the parking lot where she works.

Speaker 5 (01:15:21):
Got it? And how far did that car roll?

Speaker 7 (01:15:27):
I think about seventy five yards?

Speaker 5 (01:15:30):
God, that's unbelievable. And it happened to hit her car.
That's crazy.

Speaker 7 (01:15:36):
Yeah, her car was the only one in that parking lot.

Speaker 5 (01:15:40):
So an empty parking lot, one car, an empty car
rolls seventy five yards and hits it. That's insane, man.
So what's the problem. Did you track down the owner?
Is their insurance not covering it? Did you turn it
into your own?

Speaker 6 (01:15:54):
What happened.

Speaker 7 (01:15:58):
All the above? Wait? The car notified my wife on
her phone that it was in an accident. She came outside,
the pickup truck was rammed against her truck. They got
a police report.

Speaker 22 (01:16:13):
The whole thing is on video.

Speaker 5 (01:16:15):
Wow.

Speaker 7 (01:16:16):
I had I had it towed to the Ford Collision
Center in Colorado Springs. I just got an I just
got approval from my insurance company, State Farm for a
four thousand dollars under a four thousand dollars claim. I
don't think that'll cover the loss loss of value personally.

Speaker 6 (01:16:38):
No, it won't. What you're making model was your car.

Speaker 7 (01:16:43):
So it's the twenty one yea I bought it at
the beginning of twenty two brand new.

Speaker 5 (01:16:48):
Is it accident.

Speaker 7 (01:16:52):
Yeah, it is. It's it's accident free.

Speaker 5 (01:16:54):
I would say, I would say fifteen percent. Arguably twenty
percent is additional is oe to you. But the only
people you're gonna collect that from is the at fault party.
You can't get that from your own insurance company.

Speaker 7 (01:17:12):
Okay, well that's why I'm calling you.

Speaker 5 (01:17:15):
Yeah, diminished value in the state of Colorado. In pretty
much most states, but in the state of Colorado, and
I assume that's what we're talking about. You have a
contractual agreement with your insurance company, and in that agreement
it basically says you will not go after diminished value
if you put in acclaim. But you do not have

(01:17:35):
any form of contract or agreement with that at party
or at the at fault party, So they would have
to pay, or their insurance company would pay the diminished value.
So let me ask you this time, why isn't the
other party actually turning it into their insurance? Is it

(01:17:55):
possible they have no insurance because that could be good.

Speaker 7 (01:18:01):
Well, they do have, they do have liability insurance. In fact,
there was State Farm also.

Speaker 5 (01:18:06):
Yeah, that would be liability. That's absolutely liability. So why
did you go through your insurance company?

Speaker 7 (01:18:15):
I didn't know that it was appropriate to Well, I
called State Farm. Yeah, state Farm has both yeah policies.

Speaker 5 (01:18:24):
Did they tell you to run it through them? I'm sorry, Tom,
I'm sorry. Let me restate that anything. Did State Farm
tell you to run it through your insurance? Not the
at fault?

Speaker 7 (01:18:41):
I didn't ask about that. I just made a claim.

Speaker 5 (01:18:43):
Here's what you need to do, man, you need to
basically get out of that claim and you need to
go after the at fault so you get the diminished
value or you need to get the diminished value from them.
This if they had insurance. A See, this is kind
of crazy because it's State Farm on both sides. But

(01:19:04):
you're not going to get diminished value. Actually, let's get
our expert on. Get Jason Petty. I want petty, justin, justin,
I'm petty. Details.

Speaker 6 (01:19:13):
Hey, Tom, hold on, man, let me get Justin up.

Speaker 5 (01:19:16):
You need to get diminish value from somebody, and it's
every bit I'm going to bring you back up. It's
every bit of fifteen to twenty percent. What's the value
of that vehicle?

Speaker 7 (01:19:29):
It's two three years old. I buught a brand new.

Speaker 5 (01:19:31):
Yeah, I don't care. Roughly, what could you sell it?

Speaker 6 (01:19:33):
What do you think blue book is?

Speaker 7 (01:19:38):
Well, when I've looked at used vehicles, use vehicles, you know,
with fifty one hundred thousand miles on them, we're selling
the same amount as the new ones.

Speaker 5 (01:19:46):
Hold on a second, listen, man, here's what I want
you to give Kelly right now. Give her the year
make model. Okay, we're getting our expert on, but give
her the year, make model and the mileage. I want
to know what that vehicle's worth. We're going to look
it up here. And I also want to get Justin
Petty on and figure out what the diminish value is
and what to do in this situation when he already

(01:20:08):
turned it in to his own insurance company. In the meantime,
let's hop over to Suzanne, who called first thing this morning.

Speaker 6 (01:20:16):
What is going on with you?

Speaker 5 (01:20:17):
Suzanne?

Speaker 16 (01:20:20):
Hi?

Speaker 9 (01:20:20):
Thanks, for taking the call. Sure, I'm my daughter signed
a lease agreement. She was a college student in Colorada
Springs and sign the a leased agreement with West Edge Apartments.

Speaker 5 (01:20:35):
Is this student housing? Is this like a house where
there's five or six students each running a room out
with the common area or is this a single family
unit or is this a dorm or what is it?

Speaker 9 (01:20:48):
It's an apartment building off right off campus and that
each student rents a room with any apartment.

Speaker 5 (01:20:55):
Building in and how many roommates are there?

Speaker 9 (01:20:59):
Well, originally there were five other roommates. There was a
bedroom apartment.

Speaker 6 (01:21:06):
Okay, is it truly like an apartment complex?

Speaker 11 (01:21:11):
It is?

Speaker 9 (01:21:12):
Yes, it's West Edge Apartment.

Speaker 6 (01:21:13):
All right, keep going.

Speaker 17 (01:21:17):
So she signed with them.

Speaker 9 (01:21:20):
In February before this coming fall semester that starts later
this month. But this summer, decided not to return to college.
She's taking a gap year. Boy, So shemediately contacted the
On June nineteenth, she contacted the rental office and they

(01:21:43):
told her that it wasn't a big deal. Big deal,
she could find a replacement roommate to take her lease.

Speaker 25 (01:21:49):
Okay, so she did that.

Speaker 9 (01:21:52):
On June twenty sixth, she located an individual to take
on her lease that individual fight at west Ridge. She
met their qualifications, but then she was told that individual
is not a student. She's the age of the students,
but she's not a student. So then they told her
that actually she couldn't take on.

Speaker 5 (01:22:14):
My daughter's leaf because she's not a student.

Speaker 9 (01:22:18):
Right, but my daughter's leaf that's not for a student.
Nowhere in the leaf does it say student and we
happen to know of others, Suzanne.

Speaker 6 (01:22:28):
Does it say, well, hold on a second.

Speaker 5 (01:22:30):
Does it say that she can actually sublet it though,
or are they kind of doing her a favor and
they're going to allow a sublease?

Speaker 13 (01:22:37):
Correct?

Speaker 9 (01:22:38):
Her leaf allows for subletting. It regularly happens, but it
does not.

Speaker 5 (01:22:42):
But it seriously, you read this thing, and it does
not mention that they have to be a student at
the school anywhere in the lease.

Speaker 9 (01:22:51):
No, nowhere in the lease. So then she got an
email saying we're no longer allowing roommate placement for non students.
And then she said, well, how do you qualify them
as a student? Because she found another individual that is
enrolled to take on her lease but isn't enrolled for
this semester, but has a student idea and is enrolled
in everything, and they refuse to return her phone calls

(01:23:14):
or answer any questions. So I got involved yesterday and
then they yesterday they said, oh, we've changed the rules
just for this semester. It's the very first semester that
we've changed the rules, where now if you're not a student,
you have to rent a studio apartment or an entire apartment.
You can't just rent a room. But their website even.

Speaker 5 (01:23:36):
Lists But you signed the lease that your daughter signed
the least prior to these rule changes. And the least
she signed literally says she can sublease it. But you're
saying it doesn't say sublease it to another student. It
says I need to see that least. Can you get
that over to us in a PDF?

Speaker 16 (01:23:55):
Yes?

Speaker 9 (01:23:56):
Yes, If someone can give me the I would be
happy to send.

Speaker 5 (01:24:00):
Yeah. Hold on a second, Kelly, let's get a copy
of that lease. I want to breeze through that and
then possibly get a legal opinion on it. But man,
I haven't seen a lease that just allows for subleasing
that easy. But I don't know why they're being such jerks.
If it is in there, the sub lease and they
change the rules for this cements.

Speaker 1 (01:24:20):
They care if it's a student or not.

Speaker 5 (01:24:22):
I don't quite understand that.

Speaker 12 (01:24:24):
Well.

Speaker 5 (01:24:24):
I could understand, like if it's a fifty year old
dude or something weird. Yeah, but like if it was
like some of our YouTubers or something, I mean, that's anyhow, listen,
I got to take this break. We have our expert
up justin Petty. Let's make sure he gets all the
information on the vehicle. We're going to talk to him

(01:24:45):
about Tom's issue and getting diminished value. And then Suzanne,
you're going to send that to us. And Joe has
got a question for our car guys. It is car Guys,
Car Day.

Speaker 6 (01:24:57):
On a transmission.

Speaker 5 (01:24:59):
I'll type.

Speaker 12 (01:25:05):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
seven to one help. You'll think you're his only customer

(01:25:27):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 5 (01:25:41):
All right, three oh three seven one three eight two
five five three oh three Martino, we've got so much cooking.

Speaker 6 (01:25:48):
Uh, it's insane.

Speaker 5 (01:25:49):
Right now, I need to get to one of our experts,
and that's Justin Patty. Hey, Justin Man, I use you
a lot. You know more about diminish value than anybody
I know. You always help people with value and getting
the right amount. Let me let me tell you a
situation real quick with Tom.

Speaker 9 (01:26:05):
So.

Speaker 6 (01:26:06):
Here's the bottom line.

Speaker 5 (01:26:07):
A car rolls in a parking lot, literally falls out
of gear, rolls seventy five yards, hits his wife's truck.
I mean, it's crazy. They both have state farm. It's
all on video everything, everything that happened. Everybody knows what happened.
There's no one's contesting anything. But Tom made the mistake, well,
in my opinion, the mistake of putting the claim in

(01:26:31):
under his own insurance, which in a lot of times
that's not a bad idea.

Speaker 6 (01:26:35):
But he has a twenty twenty one.

Speaker 5 (01:26:37):
What's the price of this vehicle?

Speaker 16 (01:26:39):
What is it?

Speaker 6 (01:26:39):
Guys? Someone tell me what this thing is.

Speaker 8 (01:26:42):
I got twenty seven. We don't know all of these
it's like.

Speaker 5 (01:26:44):
A twenty seven thousand dollars truck that's never been in
an accident before.

Speaker 6 (01:26:48):
In fact, I'll tell you what it is.

Speaker 5 (01:26:50):
It's a twenty eighteen no A twenty twenty one f
one fifty with fifty two thousand miles, so twenty one
f one fifty fifty two two thousand. I don't know
if it's a platinum or anything like that. Just for
d I have Kirk cab. There's a lot of area.

Speaker 11 (01:27:06):
Hey, Tom, what is it?

Speaker 6 (01:27:07):
Real quick? Give me an idea?

Speaker 8 (01:27:08):
What is it?

Speaker 7 (01:27:11):
Puts a nice Cruok, it's a we bought it new.

Speaker 5 (01:27:14):
Is it a crew cab? Is it a platinum?

Speaker 17 (01:27:16):
What is it?

Speaker 7 (01:27:18):
It's a supercrew cab. I believe they call it Supercrew
and it's the STX STX.

Speaker 5 (01:27:26):
Version STX Supercrew. Hold on there so I'll keep you
both up. So justin check this out. He puts it under.
That's probably worth more than twenty seven guys, the more
I think about it, but whatever, let's say whatever the
value is. Justin I say, that's if it was accident free.
He bought a brand new, first owner accident free. It
runs into him. He put it through his own insurance

(01:27:48):
State Farm is the carrier on both policies. What does
he do now to get the diminished value one if
he put it in through see I don't know if
State Farm was giving him bad advice or what ever,
But I mean, he can't get diminish value in the
state of Colorado from his own company when he turns
it in. But I assume he could still go after

(01:28:08):
them for the diminished value. I'm sure you've dealt with
this before. What should he do right now?

Speaker 18 (01:28:15):
Yeah, so there's a lot of moving parts there, but
the you know, the claim against the dealership, you know
their State Farm policy is where the diminished value would
be recovered for sure. So there's a not knowing how
much the damages are. I wouldn't think that there would
be a policy limits issue, so I think there'd be

(01:28:37):
a problem.

Speaker 5 (01:28:38):
So justin let's just say, Tom, would you agree it's
going to be under eight thousand dollars in damage? I
really don't know, because, well, do you think they're going
to total the vehicle?

Speaker 6 (01:28:51):
That's all I care about right now?

Speaker 7 (01:28:54):
Well, I don't know about.

Speaker 5 (01:28:56):
Okay, we just justin we just simply don't know. But
let's say they're kind of total it. I would still
say it's fifteen to twenty percent.

Speaker 18 (01:29:03):
Right, the damages or the diminished value.

Speaker 6 (01:29:08):
But diminished value, sure.

Speaker 18 (01:29:10):
Yeah, I mean it's it ranges from about twelve to
about twenty two percent depending on how bad the damages are.
So at a at a minimum you're looking at, you know, twelve,
twelve or thirteen percent of the pre accident value.

Speaker 6 (01:29:26):
Yeah, I mean really you Tom.

Speaker 5 (01:29:30):
What I would do is call back to State Farm
whoever your adjuster is, and say, hey, we got to
run this through the other person's account with you guys,
because I want my diminished value. I mean, that's the
first thing you got to tell them. They're not going
to give you diminished value on your own policy. They
simply aren't going.

Speaker 25 (01:29:47):
To do it.

Speaker 7 (01:29:51):
When I called to make a claim, I called State
Farms Claim Department, YEP, and I gave them. I gave
them other party's insurance policy number. Yeah, in mine. So
I don't know who they ran it through.

Speaker 5 (01:30:07):
Well, if they ran it, listen to this man first
of all, in justin, please jump in. No one's ever
going to just cut you a check for diminished value.
It's not gonna happen. You've got to demand it. So
what you need to do is you need to call
back and go, hey, how about my diminished value? I
want a diminished value claim. How much are you guys

(01:30:27):
going to give me for the diminished value? And that's
going to answer the question. Then if they say, hey,
you don't get diminished value because you're running it through
your own policy, you say you need to run it
through the at fault. I've got the video, I've got
the police report, i got everything. That car fell out
of gear and rolled in the mind and everybody knows

(01:30:48):
that it needs to go through that one. And I
need to know how much you're going to give me
for diminished value. And if you don't like the amount
for diminished value, that's where you call up our expert,
Justin Petty, and he can actually invoke the appraisal clause
and gets you every single nickel they owe you. Is
State Farm good or bad at writing the proper amount

(01:31:10):
for diminished value?

Speaker 18 (01:31:11):
Justin Well, they don't train them how to calculate diminish value.
They just they just argue, no matter if God himself writes.

Speaker 16 (01:31:20):
An appraisal, I got you.

Speaker 5 (01:31:22):
So in other words, you do a lot of work
for folks when State Farm's involved.

Speaker 18 (01:31:27):
Sure, yeah, I stay pretty busy with the bigger carriers
like them.

Speaker 5 (01:31:33):
So Tom, here's the good part about Justin. Okay, are
you ready? This is so cool. It's five hundred bucks.
Five hundred bucks, and he'll go into the appraisal. He
will send them all the information improve like in your case,
the diminish value should be fifteen, seventeen percent whatever it's
supposed to be. I mean, that's what he does for
a living. He calculates it and he'll get you the

(01:31:55):
right amount of money for five hundred And the other
part that Justin does, that's great when you call State
Farm back and make sure you're going to get the
diminished value claim. Once you get the number, you can
call up Justin and say, hey, it's you know they're
offering me this, here's my ven number. Is this a
fair diminished value? And he'll tell you, oh, yeah, that's fair.

(01:32:16):
There's nothing I can do for you. That's right in line,
right Justin.

Speaker 18 (01:32:20):
Yeah, I mean, claims are tricky. I was going to
mention that if he paid a deductible, then there's a
collision claim and then he needs another claim number, so
there'll be two claim numbers if he had to pay
his deductible and he would you know, of course, get
a deductible back from the other side as well.

Speaker 5 (01:32:37):
Tom, did you pay a deductible?

Speaker 7 (01:32:41):
No, I just got the information from the insurance company
and said I don't owe it deductible.

Speaker 5 (01:32:47):
Okay. So it sounds like they ran it through the
other company or the other at the at fault. So
what you really need to do is basically call him
back and make sure you tell them, Hey, I want
my diminished value too. You know this, I bought this
brand new, there's never been an accident, and I'd say
something like my understanding is it's probably around twenty two percent.

(01:33:08):
What are you guys offering me for that? And then
get that number. Then I'm gonna give you Justin's uh information.
When you get that number, call him back, man, and
if he says it's unfair, you pay him five hundred bucks.
And if they are trying to short you three four
thousand dollars, my god, that's worth five hundred dollars all
day long.

Speaker 13 (01:33:26):
Man.

Speaker 7 (01:33:29):
Sounds good, sounds good, Mark, what's Justin's number?

Speaker 5 (01:33:32):
Two one four, two two seven twenty one fifty four
two one four two two seven, twenty one fifty four,
or you can check him out at diminished value expert
dot com. He does stuff for all kinds of diminished
value and just value. If you've been in an accident

(01:33:54):
and the insurance company's trying to screw you, I mean, justin,
you'll do more than diminished value, right, Oh yeah, oh yeah,
here's a big one.

Speaker 18 (01:34:03):
We do value of all times.

Speaker 5 (01:34:04):
Here's the big one I had to deal with. So
we had a car, it got totaled by another driver.
The insurance company offered us like fifteen thousand dollars by
the time it was all said and done. I fought
it and got twenty two thousand. Think of that. Think
of how they tried to screw me for seven thousand
dollars and people just don't know the value of it. Hey,

(01:34:26):
I gave you the number time. I appreciate that. Hey, Justin,
you're in Texas, What but you do work all over
the country, right?

Speaker 18 (01:34:34):
Indeed, Yeah, we do a lot of work outside of
Texas as well.

Speaker 5 (01:34:38):
Hey, are those are those rangers?

Speaker 13 (01:34:40):
I heard?

Speaker 6 (01:34:40):
Like the FBI and the rangers and the state patrol.

Speaker 5 (01:34:43):
Everybody's running around looking for those Democrats that are on
the loose.

Speaker 7 (01:34:48):
Is that true?

Speaker 5 (01:34:49):
Is that a big news story out there?

Speaker 18 (01:34:50):
Oh my goodness, that's what that's what they say. Yeah,
they say that they're going to go get them from
Illinois or wherever they're hoting out.

Speaker 5 (01:34:58):
Can you imagine the FBI tracks them down to somewhere
in Illinois, arrests them, turns them over to the Texas Rangers.
Those are pretty badass guys, right, those Rangers.

Speaker 18 (01:35:11):
They're they're specialists for sure.

Speaker 5 (01:35:13):
That's crazy man. Uh hey, I appreciate it as always.
Justin Petty and that's Diminished valueexpert dot com. He'll answer
all the questions for free. I mean really, and he's
very honest. It's like, oh, they're offering you sixteen thousand,
that's it, guaranteed. That's what the deal is. Okay, I
got to take this break. We got a question with

(01:35:34):
an extended warranty and I'm going to look at that
lease during this Bros. Mark awesome. And then we're going
to talk to Suzanne about her daughter's issue and the
sublet and then uh, that's about it.

Speaker 6 (01:35:46):
We can clear up time.

Speaker 5 (01:35:47):
We're gonna have two or one line open three oh
three seven one three eight two five five.

Speaker 12 (01:35:58):
Go with a sure thing. It's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. Comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only

(01:36:19):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

Speaker 5 (01:36:30):
All right, three oh three seven one three eight two
five five three oh three Martino at my ball on
this lease.

Speaker 6 (01:36:37):
It is one of the student kind of housing leases here.

Speaker 1 (01:36:40):
Hey, Mark, Brad O'Brien's not available today. I don't know
if we need to follow up on Monday V or
if you want to try to tackle it.

Speaker 5 (01:36:46):
I definitely want you to get it over to them.
I want his opinion on it. But here's kind of
what I'm seeing. Let me pull I do want a
legal opinion. I but let me pull Suzanne back up.
Then David Michelle you're next, and then Joe Joe might be.
But one of them is I promise I'll figure that
right out. Hey, Suzanne, Yeah, they have to from what

(01:37:07):
I'm seeing, And tell me if you kind of read
it the same way they have to approve in the lease,
they have to approve the new tenant, they have to
approve the sub lease. Meaning and the reason that would
be in there is you can't go get a homeless
person off the street and say hey, we're going to
sublease to this person, and that would get your daughter
off the hook.

Speaker 6 (01:37:27):
I mean you understand that, right?

Speaker 13 (01:37:30):
Oh?

Speaker 5 (01:37:30):
Absolutely, So I have a feeling that's what's going to
kill this deal. They're simply not approving it. I understand
what you're saying. In theory, they would have approved this
any other quarter or any other semester, but they're for
whatever reason, this semester. They're changing the rules. But I
don't think that's going to help you. In other words,

(01:37:51):
I think they can change the rules because they can
simply say we're not going to approve that person. You
follow me, I do, even if.

Speaker 9 (01:38:03):
There's someone in her saying boat, I mean, they have
a she has a person who's applied and approved that
far as Here's what.

Speaker 5 (01:38:11):
I mean, Suzanne, Here's what I'm saying, I don't care
who it is. It could be. It could be the
President of the United States, it could be anybody. They
still have to approve that person, and they're simply not
approving whoever it is. But now saying that, I'm sending
that off to Brad O'Brien. We're going to follow up
with you on Monday, and in the meantime, Deputy d

(01:38:32):
do you mind reaching out on this one? Do you
know what the deal is?

Speaker 15 (01:38:35):
No, I know you were working on the other one,
but if somebody fills me in during a commercial break,
I'll be extremely happy to help out in.

Speaker 5 (01:38:42):
So let's send him the lease. Send Brad O'Brien. Brad
O'Brien's going to look at the lease and verify what
I said. Here's the here's the skinny, and I should
have recapped before I went back to her because it
was a while back. So her daughter signs the lease.
It's a it's one of these apartments where students go
to gotcha and there's like five people in a cop
an area, so there's five rooms in blah blah blah.

(01:39:03):
So she signed it and in the lease you can
sublet it if like you get kicked out of school,
leave school, want to take a gap year like in
her daughter's case. You can find another student that'll take it,
and they'll put them on the hook take you off
the hook. Sounds good, But they have to approve the
people that you sublease.

Speaker 11 (01:39:21):
That's reasonable, well, of course.

Speaker 6 (01:39:22):
Because you could bring a homeless person out.

Speaker 11 (01:39:24):
Oh yeah, are some kind of a bum yeh?

Speaker 6 (01:39:25):
Anybody?

Speaker 11 (01:39:26):
So here's here's the deal.

Speaker 5 (01:39:27):
Though, up until this semester, people that weren't students this
isn't on campus, but it's near it were allowed to
be there. So, in other words, a twenty three year
old that works at Wendy's or whatever could be there, can.

Speaker 11 (01:39:41):
You mean be a renter or a renter a non
student until this year?

Speaker 6 (01:39:46):
Until this year now they only want students.

Speaker 15 (01:39:49):
In these When was the least signed before or after
the change in this policy?

Speaker 5 (01:39:54):
It was signed before the change in the policy. But
once again, what the lease says, okay, and this is
what I'm saying looking at it, The lease says, you
can sublease, but we have to approve the individual.

Speaker 6 (01:40:07):
Oh see, you see this snare.

Speaker 15 (01:40:10):
Criteria for approval changed, which isn't in the lease. Have
they been catching the checks.

Speaker 6 (01:40:15):
Well, they're not even in there. It doesn't it.

Speaker 5 (01:40:19):
Yeah, Dmitri might have a good way out for you.
But Suzanne, hold on, I'm gonna so we're hitting this
in two ways. We're gonna get our attorney to verify
everything that I just said, We're gonna get a legal
opinion on it. And Dmitri understands this one hundred percent.
I think it's going to come down to you. Oh
and here's the last part of it. Suzanne's daughter found

(01:40:42):
two people that qualify in every aspect. One of them
doesn't start till the following semester. Is that correct, Suzanne.
They're not this semester, but they start the one after.

Speaker 9 (01:40:57):
That's Craig. They're enrolled as a student and have a
student but they're not taking classes this semester.

Speaker 6 (01:41:02):
But they are next semester.

Speaker 9 (01:41:05):
They are next semeter.

Speaker 5 (01:41:06):
Okay, hold on, hold on, hold on, I'm going to
have you deal with Dmitri offline. So actually I think
the argument is exactly that. But the argument they still
have to approve them. You understand that. So just say, hey, listen,
she found this or in a bad shape right here.
This person you said qualified, but they don't start till
the following semester. But they're willing to step in and

(01:41:27):
start living there now and paying the rent now.

Speaker 15 (01:41:29):
And it's if I had a standard correctly, this person
already has a student ID that's current and unexpired.

Speaker 6 (01:41:34):
Yes, but that doesn't mean they have to accept them.
The student ID and stuffs.

Speaker 11 (01:41:38):
It helps make the case.

Speaker 5 (01:41:39):
It helps make the argument, and hopefully you can talk
him into it. Now I'm going to take a break.
We're going to come back, talk to Joe, get our car,
guys going, and then David and Michelle a question about
real quick? What is the question about the extended warranty? Guys?

Speaker 16 (01:41:54):
Oh, Mark, hey man, how are you?

Speaker 6 (01:41:57):
I'm doing great? What is your question?

Speaker 5 (01:41:58):
I got a break, but I want to think about
your question.

Speaker 16 (01:42:01):
It's mainly about the truck. I mean, it's the twenty
eighteen Forward F one fifty with a three to five ECO.
It's an XLP model with sixty two thousand miles on it.
The vehicles great, an excellent shape. What I want to
know is what am I looking at as far as
possibility of turbo's going out. I've heard palms with the
ten speed transmission.

Speaker 5 (01:42:21):
Oh I love this hold on, hold on, I get
it man. In fact, Kevin Cowkin's over here. He's going
to know everything about it. And then we have our
other guys from JFR Cars, which is going to be
cool too, because you guys sell used cars and of
course source new ones. You guys will have information on
what can go wrong with the two thousand ft two
thousand f one fifty with what do you say? Sixty

(01:42:43):
thousand miles? All right, hold on, everybody, go.

Speaker 12 (01:42:52):
With a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven to
seven to one help. You'll think you're his only customer

(01:43:13):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 5 (01:43:24):
All right, three three seven one three eight two five five.
We've got a lot cook in the day. We're solving
lots of problems. Hey, we've got an update. In fact,
I'm going to do this, David Michelle. We're going to
come back to that extended warranty. And the reason I
say that is I only got two minutes here, but
we have an update, and everybody, I have no idea
what it is. But we had a caller about a
week ago and I got them both on today. So

(01:43:46):
here was it.

Speaker 6 (01:43:47):
In a nutshell.

Speaker 5 (01:43:49):
Landscaper goes out, does some work, never really finishes the job,
and he's got reasons left and right why the homeowner
actually took his tools and won't give him his tools back.
He claims that she not only owes him money, but
is keeping the tools, and she claims the four hundred
and twenty five dollars that he paid or I'm sorry

(01:44:11):
that she paid. The landscaper did nothing. He never fixed anything,
didn't do anything. So Deputy d got involved, and you
reached out and talked to whom I spoke with, Larissa.
She's the homeowner in this matter. All right, go please
tell us the update.

Speaker 15 (01:44:25):
Well, you know, my goal, as usual as just a broker,
a mutual walk away, and in this case, I also
wanted to get the lenscaper some help in getting his
tools back, right, I agree with her more than I
did with him. Yeah, me too, me too. And Larissa
was very reasonable and very forthcoming. And here's all we
had to do, and I think this is a barber.
All we had to do to what get to tools

(01:44:45):
a mat Resa. Yeah, here's what's going to happen, and
then the lenscaper is going to get his tools back.
So sometimes after two o'clock, Anthony's is going to deliver
a large.

Speaker 11 (01:44:54):
Pizza to Larissa.

Speaker 15 (01:44:55):
It's gonna have broccoli, mushrooms, onions, sausage, pepper.

Speaker 5 (01:44:59):
Being dead cheeri and extra cheese.

Speaker 22 (01:45:01):
Serious and the.

Speaker 11 (01:45:02):
Extra cheese was my idea.

Speaker 15 (01:45:04):
We're sending her a pizza, a large one from Anthony's.
Got to be from Anthony's because she like all of
us here, you're.

Speaker 5 (01:45:10):
Being dead serious. We saw he's gonna get his tools back,
and she's getting a pizza.

Speaker 11 (01:45:14):
That's right.

Speaker 15 (01:45:15):
And the boy got in a box of really cheap
schwag from the show Excellent.

Speaker 5 (01:45:19):
We'll give her T shirts, hats, whatever listened to that.
Three hundred dollars in cash merchandise.

Speaker 12 (01:45:26):
Go with a sure thing Denver's Best roofer Excel roofing
dot com.

Speaker 14 (01:45:30):
You don't pay a cent until you're contenth.

Speaker 12 (01:45:36):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 2 (01:46:01):
Rips, you don't have.

Speaker 13 (01:46:09):
Run just as fast as we can.

Speaker 2 (01:46:12):
The shooter is gonna help coming man.

Speaker 6 (01:46:16):
This is the Troubleshooter Show.

Speaker 5 (01:46:19):
No Tom Martinez, Welcome to the show, the only show
of it's kind. I am a static, a static opening
up this hour, and I'll tell you why. If you
listen to the show, you know we have recovered more
than three hundred million dollars in cash, merchandise, exchanges, refunds,
and the knowledge we have put out there is unbelievable.
But this show, something has happened that has never happened before.

Speaker 6 (01:46:44):
In this show.

Speaker 5 (01:46:44):
If you've been listening to Tom for forty forty five years,
fifty years, I need to tell you something he has
never accomplished. What has happened today in his absence, not once,
And I assure you of that. And if he says
he does on Monday, I'm gonna call BS. Yeah, we're
gonna have to ask for receipts. We had two people
so headstrong. One guy couldn't get his tools back and

(01:47:07):
the other person wasn't going to give the tools back,
and both of them had a story to tell, but
it didn't matter.

Speaker 6 (01:47:12):
It was like Ukraine and Russia at that point.

Speaker 5 (01:47:15):
Neither were moving, they weren't budget and we needed a
Donald Trump to get involved. That's Deputy d. This time
he played arbitrator mediator and he solved it. So not
only is it three hundred million dollars plus in cash
merchandise exchange, it's refunding services. But now I can say

(01:47:36):
we recovered tools for a landscaper in exchange. You would
think in exchange, not for the four hundred and twenty
five dollars she wanted, but four.

Speaker 11 (01:47:49):
And Anthony's pizza with an enormous number of toppings.

Speaker 15 (01:47:52):
Please and Mark, oh, listen to this. This sounds delicious,
except for this first part. Broccoli, mushrooms, onions, tomatoes, And
I said, how about a little meat on there. Lady says, sure,
let's go with sausage and extra.

Speaker 5 (01:48:07):
Cheese, extra chees and it has to be in Anthony's
Oh yeah, yeah, yeah, she's going to get to pizza
after two o'clock. And you got her word. Yes, the
tools will go out to the mailbox once we arrange
the time.

Speaker 6 (01:48:20):
And they're not even going to meet. It's just going
to get to Yeah.

Speaker 11 (01:48:23):
They're not going to come in contact. It's like the
you know, the the Montagues and the Capulets. You never
want to have the two meat it.

Speaker 5 (01:48:30):
That is probably the best negotiation I have ever heard
of in my life. We were arguing arguably over four
hundred to eight hundred dollars, and we solved it for
a pizza.

Speaker 11 (01:48:42):
Well, who doesn't love pizza, especially with extra cheese.

Speaker 6 (01:48:45):
She was really nice.

Speaker 11 (01:48:46):
Huh, she was really nice.

Speaker 15 (01:48:48):
She was very reasonable, and I threw in a box
of cheap, tawdry show souvenirs that we're gonna I'm going
to mail to her later on today.

Speaker 8 (01:48:56):
I love it.

Speaker 5 (01:48:56):
Good job d I mean, I just can't believe you
guys see the pizza build up. You guys were here
to bask in his glory. I mean think of all
the things that have been solved. Kevin, you've listened to
this show forever.

Speaker 8 (01:49:10):
Yeah, I'd never heard it solved with a pizza.

Speaker 6 (01:49:12):
It's unbelievable.

Speaker 5 (01:49:13):
In fact, this might be a new way to attack
most problems.

Speaker 15 (01:49:17):
I think you'll be surprised to see how effective it
will be a lot of the times, it's incredible.

Speaker 5 (01:49:22):
Now, David and Michelle, you had a question on an
extended warranty. You add a two thy eighteen f one
point fifty roughly sixty thousand miles. Are you thinking of
buying an extended warranty? That's why you're asking the question
what could go wrong?

Speaker 16 (01:49:38):
Yes, exactly.

Speaker 6 (01:49:39):
Hey Kevin, I'm just going to let you jump in, Rod.

Speaker 5 (01:49:43):
I want you guys to jump into with JFR cars
and give these people some thoughts.

Speaker 6 (01:49:48):
What could go wrong? Any questions you have?

Speaker 8 (01:49:51):
Well, the biggest problems with it as maintenance because of
the three to five turbo. The oil breaks down and
you have what they called timing team phaser issue where
you get a rattle when it starts.

Speaker 6 (01:50:02):
And repair cost if that happens.

Speaker 8 (01:50:04):
You got a tear in it's probably four to five grand.

Speaker 6 (01:50:06):
Would most warranties cover that a lot of them.

Speaker 8 (01:50:11):
Do You gotta be real selective in the warranties and
you got to have the maintenance records.

Speaker 5 (01:50:15):
So, guys, did you are you thinking of buying a
Ford after or I'm sorry, a Ford extended warranty or
is it a different company.

Speaker 16 (01:50:24):
No, they gave us a broche on Century VSC.

Speaker 5 (01:50:27):
I've never heard of that after market.

Speaker 16 (01:50:29):
It's two forward, Yeah, it's.

Speaker 8 (01:50:30):
Three Fords after market, but it's not backed by Ford.

Speaker 6 (01:50:33):
Well, what do you guys think of that? You guys
sell those?

Speaker 8 (01:50:36):
We don't.

Speaker 26 (01:50:37):
We definitely sell after market, but we don't sell the sentry. Okay, However,
what I my concern is always or the plus side
of it is as much as labor is with automobiles. Now,
I think Mercedes Benz I think it was two hundred
and eighty six dollars an hour.

Speaker 6 (01:50:54):
Yeah, it's probably right.

Speaker 26 (01:50:56):
Yeah, yeah, And with that said, you almost have to
have a warm and it pays for itself on one
on one repair.

Speaker 5 (01:51:03):
Well, the issue that we talk about on this show
all the time. Remember we get the bad calls. We
don't get calls that people call up and go hey, hey, Tom,
hey Mark, I have an aftermarket warranty. My transmission broke.
It was going to cost me seven thousand dollars and
I didn't pay a nickel. I've never had that call.
Now the call we get is the same scenario. But

(01:51:26):
they denied it. They said I couldn't prove I had
an oil change, or they said it was a pre
existing condition, or they said that we had an aftermarket
part on there that had nothing to do with it,
but yet voided the entire warranty.

Speaker 8 (01:51:39):
Those are the calls we get. Well, the other part,
you know what these warranties you add on are limits.
They limit the perrect dollar, so they may pay one
hundred dollars an hour, which no one in the world
works anymore. So you can end up paying half the labor,
and they may cap it at four or five thousand dollars.
And if you need a twelve thousand dollars motor, you're

(01:51:59):
still out of pocket. So you got to be real
careful with limitations on a lot of these addu ONTs.

Speaker 5 (01:52:04):
And David, I'll give you an example of a call
we had. I think it was yesterday, it might have
been two days ago. They had a warranty just like
you're talking about and transmission went out. They actually did
put a used transmission in it under the warranty, but
in the warranty paperwork they don't pay for programming, so
they had to pay the dealer. They had to come

(01:52:26):
out of pocket four hundred and fifty dollars in order
for it to be programmed, which means in order for
it to work. Is that pretty common?

Speaker 8 (01:52:35):
They all have limitations. That's why you get to kind
of really dig in and read them.

Speaker 5 (01:52:38):
The most important part, guys, David and Michelle and anybody listening,
the most important part when you purchase a warranty, if
you're gonna buy them, I never buy them. I don't
suggest you buy them. I understand the reasoning behind them,
but I just don't like them. I just don't. I
take too many calls where they simply don't work. But
if you are going to buy one, look at the exclusions.

(01:53:00):
Forget about what they cover, look at what they don't cover.
You will see a full paragraph, if not a page,
of what's not covered.

Speaker 6 (01:53:08):
That's what you got to look at.

Speaker 5 (01:53:10):
But other than the turbo Kevin, what else can someone
expect in that vehicle in the next forty thousand miles?

Speaker 8 (01:53:19):
Well, all cars anymore are having transmission problems. I don't
think there's one out there that's not.

Speaker 5 (01:53:24):
Yeah.

Speaker 8 (01:53:24):
So yeah, that eight speed, ten speed, that whatever they
have in there, it's an issue with GM forward.

Speaker 5 (01:53:30):
All of them are in trouble. That's why when I
was buying Hondais, i'd sell them when they were still
a bumper to bumper under sixty thousand miles. Hondas are
easy to sell, they hold their value. Well, you got
to manufacture his warranty for ten thousand miles. But you
start keeping some of these cars over sixty thousand miles,
Holy moly man.

Speaker 8 (01:53:49):
You're going to spend to keep them running.

Speaker 5 (01:53:51):
David Michelle any other questions.

Speaker 16 (01:53:54):
Well, that's it. I mean that was our main thing.
What can we expect as far as that goes tap
farm on that truck?

Speaker 5 (01:54:00):
That's about it. I mean, well, I mean you're going
to have all the normal stuff, but inherently that's the
issue with that one.

Speaker 8 (01:54:07):
And just emphasize well that I put.

Speaker 16 (01:54:10):
Three twenty thousand miles on the work truck and it's
been a quality truck.

Speaker 6 (01:54:15):
Well, they make them a lot different now.

Speaker 26 (01:54:19):
Yeah, electronics, I wanted to emphasize, know the product that
you're stepping into. And never get a middle level warranty.
Get the best warranty they offered.

Speaker 6 (01:54:31):
Yea, and the pricing isn't that much.

Speaker 8 (01:54:33):
Yeah, there really are.

Speaker 11 (01:54:34):
And stay away at the platinum level at.

Speaker 26 (01:54:38):
At whatever one's the best one, get that one so
you don't have any of the exclusions.

Speaker 5 (01:54:43):
And stay away from Carshield. Do not touch Carshield. Hey YouTube,
both of you. I really appreciate you waiting so long,
David and Michelle. It's been a crazy show.

Speaker 8 (01:54:52):
Joe.

Speaker 5 (01:54:52):
What's going on with this transmission? And I want to
apologize to you, Joe, it took a long time to
get to you.

Speaker 6 (01:54:57):
What's going on?

Speaker 25 (01:55:00):
Okay, no problem, Thank you for taking my call, Mark,
thank you for listening to you.

Speaker 12 (01:55:05):
Guys.

Speaker 25 (01:55:06):
I'm I just purchased a brand new twenty five Toyota.

Speaker 21 (01:55:14):
Tacoma and.

Speaker 25 (01:55:17):
Back in June, June eighteenth, and I had the seven
thousand or seven hundred miles on it, and then Monday
I was driving, all of a sudden, the transmission.

Speaker 5 (01:55:28):
Blew up in it. How many miles on it on.

Speaker 25 (01:55:33):
And everything and the navigation screens that get to the dealership,
so all of a sudden, I could still drive about
twelve miles an hour.

Speaker 5 (01:55:43):
So okay, so Joe went into Limpo. That's a lot
different than the whole transmission blowing up. But then you
got it to the dealership and what did they say?

Speaker 6 (01:55:53):
What was going on with it?

Speaker 17 (01:55:57):
Like?

Speaker 25 (01:55:57):
You know, I had to turn on Federal and go
those hills and I got on thirty six and then
finally everything was going to crap.

Speaker 17 (01:56:06):
So I was able to pull off.

Speaker 25 (01:56:08):
On Pekos and then everything died. You know, Well the
engine was still running, but the thing wasn't running.

Speaker 6 (01:56:16):
Wow, it might have blown up internally.

Speaker 25 (01:56:19):
I limp to seventy eighth Street to Mountain States, Toyota,
but then I had to call roadside assistance. They you know,
took me up there. It was dangerous, you know, for
me even getting out of the car.

Speaker 5 (01:56:35):
Rush hour, Yeah, I get it. Yeah, but you're okay.
So what happened when they got it too Mountain State?
What happened?

Speaker 25 (01:56:41):
Well, the first thing they were saying is they can't
authorize a rental car because.

Speaker 5 (01:56:46):
It might be rodent damage, rodent pimage. I guess that's possible.
But what did they ultimately find out?

Speaker 25 (01:56:55):
I lived in an underground parking lot and everything.

Speaker 7 (01:56:59):
The car's not. Oh you parking it.

Speaker 5 (01:57:01):
I hope what you're saying, because you own a twenty
twenty five you park in an underground parking lot. Yeah,
you don't live it.

Speaker 25 (01:57:08):
It was a failure, so they're.

Speaker 5 (01:57:12):
Saying the well, hold line, Joe, because I am going
to have to break But you're first up. Mountain States
is telling you it had nothing to do with rodents
at this point. It was a mechanical failure and internal issue.

Speaker 25 (01:57:24):
Right, that's correct.

Speaker 6 (01:57:26):
Okay, hold on a second, I gotta take this and
then marry and fill.

Speaker 12 (01:57:29):
You're up after Joe, go with a sure thing Denver's
Best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call Compass Insurance. Pay too much

(01:57:51):
your coverage at dozens of insurance companies find out now
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think you're his only customer when you choose Frank durand
the real estate dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two.

Speaker 5 (01:59:02):
All right, three oh three seven one three eight two five, five,
three oh three Martino, Well, if you watch this on YouTube,
you will see that we were discussing some really big
important things behind the scene, and it took me a
little longer than usual to get back, So I apologize
for that. Three oh three seven one three eight two

(01:59:23):
five five where'd we leave off?

Speaker 17 (01:59:25):
Here?

Speaker 5 (01:59:25):
Back to Joe and the transmission. He has a brand
new Toyota, remarkable. Joe buys a twenty twenty five what
was it a tundra, a Tacoma, Tacoma. It was a Tacoma,
seven hundred miles on it. Transmission goes kabluey. He gets
it back to Mountain States. I assume that's where you
bought it, but it doesn't really matter. So where are
we at now? Did they ever give you a loaner

(01:59:48):
or what's the problem.

Speaker 25 (01:59:49):
Well, they did give me a loaner, but you know,
the first couple of days she was telling me that
we can give you, you know, pay for it because
it could be rodent.

Speaker 21 (02:00:00):
Damage to my two enough wires.

Speaker 25 (02:00:03):
But anyway, they figured it out. There was metal shavings
and a transmission and you know, modules were failing, so god,
it's seven hundred miles hard they're taking care of them,
seven hundred miles. I've been even made the first payment
on it. Yeah, and now they're going to keep it
their talking months or to give a new mission.

Speaker 6 (02:00:27):
No, they're not, No, they're not.

Speaker 25 (02:00:28):
You know why.

Speaker 6 (02:00:29):
You know why Lemon law.

Speaker 5 (02:00:31):
Yeah, one of the things that I got to hand
it to Colorado for although it's nowhere near as good
as most states. So actually I take that back. But
they just did extend it uh to two years.

Speaker 6 (02:00:42):
But none of that matters for you. Yours is so new.

Speaker 5 (02:00:45):
I would start a Lemon Law claim, but you're gonna
have to wait thirty days. It's got to be out
of commission. It doesn't have to be consecutive. In your case,
it will be. But everything's got to add up with
the same problem for thirty days within two years, and
I forget the mind. But once again, none of that matters.
You qualify on this.

Speaker 6 (02:01:03):
So you want to.

Speaker 5 (02:01:04):
Start the buyback process right at that thirty days if
they're going to make you wait and you want a
new vehicle, I would want a new vehicle.

Speaker 21 (02:01:13):
Yeah, that's what I was asking them. I said, why
don't you just give me a new truck?

Speaker 6 (02:01:17):
No, you just got to start the Lemon law process. Man,
you can't.

Speaker 5 (02:01:21):
They're not going to offer you crap. Yeah, and you're
dealing let me, I want to make something. You know,
you're not dealing with Mountain States on the buy back.
You're dealing with the manufacturer, Joe. You're dealing with Toyota. Okay,
you want to call up The first thing I would
do is call up Toyota okay and say, hey, I
want to buy back on this truck.

Speaker 22 (02:01:42):
Talk to them.

Speaker 21 (02:01:43):
Okay, I'm sorry, I want to listen to you.

Speaker 6 (02:01:46):
No, that's fine.

Speaker 21 (02:01:47):
You can deal with Mountain States. Call uh the Toyota
headquarters or whatever.

Speaker 5 (02:01:53):
You're You're in a precarious, peculiar, peculiar precarious Yeah, that
sounds right.

Speaker 11 (02:02:02):
I'll go with one of them.

Speaker 5 (02:02:03):
Yeah, you're in a strange situation because it's evident it's
going to be longer than thirty days, but you haven't
met the qualifications yet. So what I would do is
call up Toyota right now and say, hey, your dealership
and they'll be able to pull up your vent and
see exactly what dealership it's at and say, hey, listen,

(02:02:24):
they're telling me it's going to be two or three months.
That's not acceptable. Even if you give me a rental,
that's not acceptable. I want a new truck. Should I start?
Do I have to wait the thirty days to start
the Lemon law buy back? Or are you guys just
going to start it for me now and get it going.
That's what I would do. But I would do that
with Toyota. I would not have that conversation with Mountain

(02:02:47):
States right now.

Speaker 7 (02:02:49):
I got you.

Speaker 16 (02:02:50):
That's why you know.

Speaker 21 (02:02:51):
I was talking to colleagues at work and they were
giving me a bunch of crap. That's why I respect
you guys.

Speaker 5 (02:02:57):
And one what kind of crap were they giving you?
Does that mean they were giving you a bunch of
carle me just.

Speaker 25 (02:03:02):
Go in there and talk to general manager and then
you know, I made phone calls.

Speaker 16 (02:03:07):
To my shale.

Speaker 5 (02:03:08):
No, they're not gonna listen the dealership. They're in a
bad situation as well because they're not gonna buy What
are they gonna do buy back a truck they just
made money on that's not worth what it was and
it's broken and they can't sell it for three months
and they're gonna have to sell it as a used vehicle.
This is all the manufacturers unless the dealership drained the

(02:03:30):
transmission fluid out of there and caused the problem. This
is all on the manufacturer. I don't blame Mountain States whatsoever,
nor would I blame them for not doing anything because
you guys are car dealers.

Speaker 25 (02:03:42):
J f ar.

Speaker 5 (02:03:42):
I mean, that wouldn't make any sense for a dealership
to buy this back. They're buying back something that doesn't work,
and they can't even sell as new anymore. So I
mean really that you call up Toyota, Joe.

Speaker 11 (02:03:55):
I got their number here if you want it.

Speaker 5 (02:03:57):
Yeah, here, Joe, Joe demit, He's going to give you
the number.

Speaker 21 (02:04:01):
You ready, Okay, let me write that down I quick, Okay.
I really appreciate that.

Speaker 5 (02:04:09):
We appreciate your whole on Toyota.

Speaker 1 (02:04:12):
I mean we rarely get any sort of all.

Speaker 5 (02:04:15):
Right, seven hundred miles. Yeah, someone was pissed off at
the assembly, but this.

Speaker 25 (02:04:21):
Was by you know car that I've had two hundred
and fifty thousand miles. But after seven hundred miles and yeah.

Speaker 21 (02:04:29):
Everything I put on the accessories and everything.

Speaker 6 (02:04:32):
And then you know, I'd be pissed. Man poo call
them up. Man, talk to these guys.

Speaker 5 (02:04:37):
I mean, like literally talk to Toyota and then why
don't you call us next week and give us an
update on what they said?

Speaker 6 (02:04:43):
And I promise I won't keep you on hold for
as long?

Speaker 5 (02:04:45):
All right?

Speaker 25 (02:04:48):
I know, like I said, I listened to you guys
and that, you know, instead of listening to people at work.

Speaker 11 (02:04:53):
And yeah, what I've been You ready to write down
the number?

Speaker 6 (02:04:57):
You got a pen?

Speaker 7 (02:04:58):
Yeah?

Speaker 21 (02:04:59):
Please, I'm ready to go eight.

Speaker 15 (02:05:01):
Hundred three three one, Yeah, three three one thirty one
forty three thirty one.

Speaker 25 (02:05:10):
So I got three three one and then what's after that?

Speaker 5 (02:05:13):
Forty three thirty one forty three thirty one, Joe, I
appreciate the call. Please keep us informed and give us
an update as soon as you get one. And then
what's going on with this dealership?

Speaker 8 (02:05:24):
Phil?

Speaker 5 (02:05:25):
What's your question? Mary?

Speaker 6 (02:05:26):
And Kent? You're up next?

Speaker 5 (02:05:27):
One line open three ZHO three Martino, Phil, Hey, Mark
or Kevin.

Speaker 17 (02:05:34):
I'm looking to either buy a new vehicle or use vehicle. Yeah,
and I was just wondering what dealership?

Speaker 7 (02:05:46):
Do you know what?

Speaker 17 (02:05:47):
Phil?

Speaker 5 (02:05:48):
Phil, let's make this simple. Do you know what you're
looking for? Like I want to blah blah blah, Toyota
or what are you looking for Is it.

Speaker 17 (02:05:54):
More of a price Eve been looking for Tyota Subaru
or a Chevy.

Speaker 14 (02:06:02):
Sub And are you in Colorado?

Speaker 17 (02:06:04):
Phil, I'm in Aaba, Colorado.

Speaker 6 (02:06:07):
I'm telling you who to call right now, and I
don't care if you want to.

Speaker 8 (02:06:10):
Say it, because, yeah, the guys are sitting next here.

Speaker 5 (02:06:12):
They're sitting next to us. You want to call Rod Greer,
Bob Perry. They can source anything you're talking about. And
for people listening, if you're in the market for a
new car, these guys have deals with dealerships all around
the country. They can get you the best deal out there.
So don't go in and end up in the finance
room where they're slapping you around, selling you all the

(02:06:34):
makeup for your car and all the extended warranties and
all that other crap. Go to people that are honest
and consorts the car for a good price. So what
you do, Phil, is you're going to call these guys
a JFR and you can say, hey, I want to
use one or guys.

Speaker 6 (02:06:48):
A lot of people call up. Phil's basically saying he
doesn't know what he wants.

Speaker 5 (02:06:52):
But you would start with a budget, right, like, how
much do you have to spend and what kind of
cars do you like? Then you can start sourcing stuff
and giving him ideas.

Speaker 8 (02:07:01):
Right, right, right, That's exactly what I was.

Speaker 17 (02:07:03):
I was thinking many a Tesla pickup. But I don't
want to.

Speaker 5 (02:07:09):
Copy you, so I never picked I never picked mine up.
I rolled it into a Tesla suv. Phil.

Speaker 6 (02:07:15):
That's funny, you say.

Speaker 17 (02:07:17):
I was just wondering. I bought two brand new pickups
back years ago, and I was on the show and
I sold that one pickup for forty seven thousand dollars
and only had twenty three thousand miles on it.

Speaker 5 (02:07:30):
Wow, that's yeah, I sold that.

Speaker 17 (02:07:33):
I was on the air on that a while back.

Speaker 8 (02:07:35):
But anyways, all right, Phil.

Speaker 17 (02:07:38):
That's seven A in Reatridge. Now I think they changed
their name, didn't they?

Speaker 5 (02:07:45):
No idea, Phil, But I wouldn't call them, and I'll
say that again, I wouldn't call him Phil. I want
you to call JFR Cars three oh three five twenty
sixty eight thirty nine three oh three five twenty sixty
eight thirty nine. Phil.

Speaker 6 (02:07:58):
I appreciate your call.

Speaker 5 (02:08:00):
I gotta take this break.

Speaker 12 (02:08:07):
Go with a sure thing Denver's best roofer Excel Roofing
dot Com. You don't pay a cent until you're content.
Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies.

Speaker 14 (02:08:24):
Find out now three oh three, seven to seven to
one help.

Speaker 12 (02:08:27):
You'll think you're his only customer when you choose Frank
Durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 5 (02:08:37):
All Right, three oh three seven one three eight two
five five. It's car Friday, three oh three Martino. Mary's
got a question on shipping a car. We'll get to
that in a second, But I want to tell you
about one Clear Choice Doors. Maybe at hail Damage you're
looking for a new garage door. They have showrooms up
and down the front range. You go to one Clear
Choice Doors dot Com. Maybe you need a new opener.

(02:08:59):
Maybe you know your garage door isn't working. It won't shut,
it won't open. They can fix it. They can do
a tune up. These guys live and breathe residential garage stores.
Great company. I've used them numerous times. In fact, Chappie,
he's a marine, he's the owner and just a great guy.
He runs a good tight ship too. Uh three oh three. Actually,

(02:09:19):
I'll just give you the website, one clear choice doors
dot Com. That's one clear choice doors dot Com. All right,
three o three seven one three eight two five five.
Let's go to an issue with a bad car fax
and Mary you'll be up next. Hey, Ken, what do
you mean by a bad car fax?

Speaker 22 (02:09:40):
Well, it's not my car, but my my son in
law and daughter bought a car, a used car from
a toio to dealer and they got a clean car
fax back. But it turns out that the car was
in a major front end wreck. So since say purchase that,

(02:10:00):
you know the car has never been right.

Speaker 1 (02:10:02):
So Mark, just as you suspected it was a clean
car fax when they first bought it.

Speaker 14 (02:10:07):
Just so you know, who'd you.

Speaker 5 (02:10:09):
Buy it from?

Speaker 22 (02:10:10):
Ken, It's a Mountain States Toyota.

Speaker 5 (02:10:13):
So you bought it from Mountain States when, No, it's
not my car, it's my son. Okay, when did he
buy it?

Speaker 25 (02:10:19):
How long?

Speaker 6 (02:10:19):
How long ago are we talking? What are we talking
about here?

Speaker 22 (02:10:22):
At about a year and a half. But they've been
having problems with it the whole time.

Speaker 5 (02:10:27):
Now, what was missing from the carfax.

Speaker 22 (02:10:31):
Well it didn't show that it was in a front
end accident.

Speaker 5 (02:10:34):
Well okay, but it wasn't salvaged right, Well that I
don't know. Well okay, So a couple things for people listening.
What if it was salvaged or what we call a
branded title, they have to disclose that. In fact, they
have to give you in writing it is, and you
have to sign off acknowledging it. So if they didn't
do that and it was salvaged, then the bottom line

(02:10:56):
is you can probably get out of the deal. He's
had it for so long, though they can charge him
per mile. So I don't know where the math ends
up there. But if it wasn't salvage unless if they're
a contractor, sales agreement says it's contention on a car
fax being right, you bought it or he bought it
as is, and that's exactly what he did, is he

(02:11:18):
bought it as is.

Speaker 22 (02:11:22):
Okay, Well, I guess that's uh the question I had.

Speaker 5 (02:11:25):
Yeah, the big the big thing you could look at,
and I hate when I just pooh pooh over everybody's ideas.
But they've had it a year and a half. So
once again, I don't know how the math would work out.
But one thing you can do. If the car fact
says it's got a branded title or a salvage title,
or it was totaled something along those lines, they do

(02:11:46):
have somewhat of a case. We just got to add
up the math for you, and I know people that
can do that. But if it wasn't, I don't think
you have a leg to stand on, Suzanne. I missed
this part of the call.

Speaker 8 (02:11:57):
Though, Yeah, because he's saying the Carfax never showed it,
but it was right. Yeah, So not all shops report
to Carfax.

Speaker 5 (02:12:05):
No, not all? But does Carfax show it now?

Speaker 25 (02:12:08):
No?

Speaker 22 (02:12:09):
Well that that I don't know. I don't know if
they pulled another one.

Speaker 5 (02:12:13):
Well okay, Ken, why would But either or it's still
not going to matter. They bought it as is now.
But what's curious about this is Kevin just says something
that's absolutely true. Do you know, for instance, most body shops,
if it's a non insurance claim, don't report to Carfax
because their customers don't want him to. That would be crazy.

Speaker 8 (02:12:33):
It's the insurance that reports the Carfax.

Speaker 5 (02:12:35):
That's right, Kevin. The insurance company can't reports to him.
So if you go to a body shop and pay
cash and say, hey, don't put this on Carfax. It'll
never end up there. In fact, most of them, it
wouldn't end up there even if you didn't ask, because
they're not the ones reporting. It's the insurance company is
the ones reporting.

Speaker 1 (02:12:52):
Well, then, Mark, how do you reassure yourself when you're
buying a used car?

Speaker 22 (02:12:55):
Link?

Speaker 5 (02:12:55):
I bring it to Kevin, You bring it to share
it in auto tech and he can look and tell
if the crumple zone has been fixed easily.

Speaker 17 (02:13:04):
So.

Speaker 5 (02:13:04):
But once you buy an ass his car, you bought
it can't tell your son that. But if it is salvaged,
that's a whole different story. But that doesn't sound like
it because if it's been a year and a half,
it's already been retitled, and on that title it would
say salvage when it was redone. So I highly doubt that. Mary,
what's going on with you? Mary?

Speaker 27 (02:13:29):
Hello?

Speaker 6 (02:13:29):
Yes, Mary, how are you Hi?

Speaker 27 (02:13:32):
I'm fine, Thank you for taking my call.

Speaker 5 (02:13:34):
Sure, what's your question?

Speaker 27 (02:13:35):
I'm looking for a company that could ship a car
from the good Denver that's the basic neighborhood out to
Fort Lewis College in Durango.

Speaker 6 (02:13:47):
Oh nice, who's going to college.

Speaker 27 (02:13:51):
My granddaughter.

Speaker 5 (02:13:52):
I'm sorry, your granddaughter. Yes, what a beautiful area. What
college is it in Durango Fort Lewis as it is?
What do they specialize in or anything?

Speaker 6 (02:14:04):
Anybody know?

Speaker 5 (02:14:06):
It sounds like it's just a gorgeous.

Speaker 27 (02:14:09):
Yeah, it's gorgeous out there.

Speaker 24 (02:14:10):
Aren't been there.

Speaker 27 (02:14:11):
But she's going to go for outdoor education.

Speaker 5 (02:14:15):
That's exactly what Kevin said. He said physical education. They
specialize and that's very cool. Congratulations on that.

Speaker 6 (02:14:21):
Mary.

Speaker 5 (02:14:21):
Now I'm going to tell you what you called in
on the right day. If I was going to ship
a car, I'd make one call. I'd call over to
the guys at JFR who are standing here, and let
me tell you why they ship cars all over the country,
every direction, all the time, and what you guys do,
And please, Bob tell me if I'm wrong. When you
go to ship a car, you go to carriers you

(02:14:44):
trust and see who's on what route, going what direction
to find out what the best price is going to be,
and then you determine who the shipper is going to be.
But you're using just reputable people.

Speaker 11 (02:14:56):
I mean sort of.

Speaker 10 (02:14:57):
So there's a service called Central Dispatch, okay, and almost
all the shippers use that. So when you have a
car that needs to go from point A to point B,
you can list it with them. And so when a truck,
a transport truck, has an empty spot, they'll pick it up. God,
and so you can say, I'll pay X number dollars
and I need it buy such and such a date,

(02:15:18):
and then you can up the amount you'll pay if
no one picks it up.

Speaker 6 (02:15:21):
But it's almost like an auction, it is.

Speaker 10 (02:15:23):
And so so a lot of the actual transport companies
you call direct go to Central Dispatch to list them too.

Speaker 11 (02:15:29):
I got you.

Speaker 5 (02:15:30):
So if Mary calls you, guys, you'll get the information
and then you'll put it on Central Dispatch and then
tell her what the price is going to be. And
people are going to compete to give the best price.

Speaker 10 (02:15:41):
Sure, and no one wants an empty spot on a
transport truck. So if someone's driving through there on a
transport truck going somewhere.

Speaker 6 (02:15:47):
Else, they'll be like, hey, I'll pick it up right now.

Speaker 11 (02:15:49):
It's extra money.

Speaker 5 (02:15:49):
Yes, Hey, that's a great idea. So Mary, I'm going
to give you their number and call over to JFR
because they're going to get you the best price. I
do have a follow up question, though, Bob, what happens
all these shippers that are part of this I'm just
going to call it platform. They all, I assume have
to be fully insurance so and if you ever had
a problem.

Speaker 10 (02:16:09):
So I mean, you know, they take pictures inspected when
they pick it up, pictures inspector when they drop it off.

Speaker 6 (02:16:14):
And then if there is a problem, boom, they all
they handed it.

Speaker 8 (02:16:18):
Yep.

Speaker 5 (02:16:18):
Yeah, Mary, that's the best way and the cheapest way.
You ready for the number? I am ready, Yes, it
is three oh three five point twenty sixty eight thirty nine.
Three oh three five twenty sixty eight thirty nine. Mary,
wish your luck from everybody at the show. Thank you
for listening. I'm glad we could help you. And here's
the really other cool part about JFI. You need help

(02:16:40):
shipping cars. That's just a tiny little thing. They can
source stuff from everywhere. Think about that, and it really
doesn't matter, Bob what people want. And then if they
want to lease it, you can do the least part.

Speaker 10 (02:16:51):
We can arrange least terms, financing terms, I mean whatever.

Speaker 5 (02:16:54):
Take time to reemphasize something we started with the show.
They have lease deals right now for nineteen dollars to
zero a month. Because of tax credits on all electric vehicles,
you can have a car for three months.

Speaker 6 (02:17:06):
Basically for free.

Speaker 5 (02:17:08):
I mean, I hate to put it that way. You're
paying sales tax and stuff, but the least payment at
nineteen dollars. Give these guys a call, and then if
you want a three hundred thousand dollars Mercedes or a
g Wagon, they can source you on a new one
who used when it gets you the best price jfrcars
dot com three oh three five twenty six, eight three nine,

(02:17:28):
And then you don't have to go into the dealership
and buy windshield wiper protection and wheel tire protection and
undercoating and mop and glow and everything else.