The Troubleshooter 9-02-25

Episode Transcript

Speaker 1 (00:05):
Ripped up news.

Speaker 2 (00:08):
Didn't need advice when you don't have.

Speaker 1 (00:12):
Come runings just as fast as we can.

Speaker 2 (00:16):
Shooter's gonna help me.

Speaker 1 (00:18):
Come, man, this is.

Speaker 3 (00:20):
The Troubleshooter Show now. Tom Martino, Hey, Hey, Tom Martino here,
welcome to the show. Here to help you solve problems,
answer questions, take complaints. I want to make your life
a little easier. I'm celebrating my uh, cancer recovery and

(00:42):
more than a remission. They say it's eradicated, and uh,
I just feel like I have a lease on life.
That doesn't mean I don't want to retire someday, but
I mean I'm just so happy. And the main thing
now is screening. And I say this to everyone. I
don't want to bring people down, but there are cancer
screenings available. Unfortunately, insurance that doesn't pay a lot for screening.

(01:07):
You know, they could save a ton of money. I
would think if they pay for screening. I have a
guest today, doctor Joel kurd Ak, and he bought a
special guest with him. We'll talk to in a minute.
Doctor Joel's with Denver Regen. And Denver Regen did some
stem cell therapy for me years ago. Did a great

(01:29):
job on my back before I had surgery. Now, I
don't want you to think, well, what the hell do
you do stem cell if you need surgery. My back
was so bad that there was no way it was
going to be rebuilt with stem cell. But I'll tell
you what, being that bad to get me out of
pain was a freaking miracle. They also did hair regeneration,
and Joel, I can't. I mean, honest to God, you

(01:53):
could see there were little hairs on the hull. I'm
not saying I have like a you know, Mark Major's
hair or anything, but I can't believe what it did
for me. I mean, I swear to you. I mean,
did you see do you notice the difference?

Speaker 4 (02:08):
Everybody was talking about it, that knows you, that's ees
you every day was saying, wow, it's amazing.

Speaker 3 (02:13):
I know, I know, I know. And the treatment comes
with three right, the one treatment you pay for. It
comes with three sessions right right at thirty day intervals.
Three thirty day intervals. So the first closer to that
micro if you could just pull it to you, you
can't move it anywhere you want, can so three thirty
at thirty day intervals. So the first time, what do
they do. What did they do to me the first time?

(02:35):
The first time, we.

Speaker 4 (02:36):
Use a combination of stem cells and PRP and another
product called uh It's it's a matrix product. And what
it does is it improves vascular flow, so it increases
blood vessel creation and increases blood flow to the scalp.

Speaker 3 (02:53):
It's a product that they use in warnd healing.

Speaker 4 (02:55):
And we've now taken that product that's approved by the
FDA and used it both in our stems and in
our hair regeneration. And what it does is it promotes
blood vessel growth and restores the blood flow to the
scalp in the hair follicles.

Speaker 3 (03:07):
Okay, by the way, my YouTube people say they can't
hear me. I'll be working on that in a minute.

Speaker 5 (03:11):
Here.

Speaker 3 (03:12):
I can't do it right now. I do it during
a commercial. I'm really sorry about that, but I don't
know why that's happening. In any case, it works. And then,
of course Mark's doing the weight loss thing, and that
is by now everyone knows about GLP one shots. And

(03:36):
that's simply people don't describe it as being hungry. They
don't describe it as being deprived. Mark was with me
at a party this weekend the meatfest? Mark? Are you
there is Mark on today? Did he sign on? What's that?
You don't hear him here?

Speaker 6 (03:56):
I don't know if he's zero.

Speaker 3 (03:57):
He certainly can't, okay, so he may not be there.
But he described it as just regular. He doesn't feel
bad at all. He feels great. He eats to his fill,
which is way less than he used to be. Larry,
let's take you, Larry. What is going on with you
right now?

Speaker 1 (04:15):
Larry?

Speaker 3 (04:15):
How can we help you? Sir?

Speaker 7 (04:17):
Well, we have a small business and last year we
contracted with AT and T for our cell phone service.

Speaker 3 (04:25):
Yes, sir, they gave us a quote.

Speaker 7 (04:27):
For one hundred and fifty four dollars a month.

Speaker 3 (04:29):
And free phones. One hundred and fifty four and free phones.
This is for how many free phones?

Speaker 7 (04:37):
I think we had five?

Speaker 1 (04:39):
Five?

Speaker 3 (04:40):
Really, and so this was an offer being offered where
through AT and T okay, and there was no limit
on the phones or you know, I mean, just tell
me about the like if I had ten, would they
give me ten phones? I mean, tell me about it.

Speaker 8 (05:01):
I don't have.

Speaker 7 (05:02):
Well, I have to ask my son who signed the count?

Speaker 3 (05:05):
Okay, that's okay. So you had an offer you. You
took up an offer with AT and T.

Speaker 7 (05:12):
We have a written we have a written quote from them. Okay,
for one hundred and fifty four dollars a month. They
are charging us over two thousand.

Speaker 9 (05:20):
Dollars a month.

Speaker 3 (05:23):
Wait a minute, one hundred and fifty four monthly and
then not plus phones. That was with five free phones
and your first and your first bill. Or how many
bills have you had since then?

Speaker 8 (05:42):
We've had I think at least three they've had. And
then they then they gave us some credit and now
they're backing. Now they're backing again, charging us again over
twenty twenty two hundred dollars a month.

Speaker 3 (05:56):
Wait wait, wait, wait twenty two hundred dollars dollars a month.
Two thousand and two hundred. Okay, come on, man, you
got a written agreement, you got AT and T. What
do they say when you say, look.

Speaker 8 (06:09):
Here's my agreement, they say, no, we can't hunter that.

Speaker 3 (06:15):
What the hell? Hold on? What do they mean they can't.

Speaker 7 (06:21):
They We have been battling with them for over a
year with this.

Speaker 3 (06:25):
No wait a minute, Wait a minute, wait a minute,
hold on, this has been going on for more than
a year. So what have you been paying every month
twenty two hundred? What have you been paying? Right?

Speaker 7 (06:35):
Yeah, over two thousand, like twenty two hundred a month.

Speaker 3 (06:39):
Wait, you've been paying that, you've actually been paying that?

Speaker 7 (06:42):
Well, they've certainly cut.

Speaker 8 (06:44):
Off our phones and and.

Speaker 3 (06:49):
Okay, this that makes sense even if we do the
long math here. Even if we do the long maths,
twenty two hundred dollars right divided by five? That's bad deal. Yeah, no,
I don't understand this. We Kina. Does sus have an
AT and T angel We used to have one. I'm

(07:12):
not sure if we do.

Speaker 10 (07:13):
I don't think he's there anymore.

Speaker 3 (07:17):
This is ridiculous, Larry, Larry, Wait a minute, can you
send us that written offer?

Speaker 7 (07:26):
Yeah, we can get Okay, Okay.

Speaker 3 (07:29):
Hold on, ka, Gina tell him how to get that
written offer over to us. Okay, I have a I
have a fact, not a fact. What am I I found?
All hole older? I'm an old man doing a fact
A text for doctor Joel. Yeah, yeah, yeah, yeah, yeah,

(07:50):
I know. This sounds like the old modem days. You
remember that when you called AOL a O L. My
sister still has her email still AOL at aol dot com,
And I just laugh when I see AOL dot com
and my wife's Steph has one AOL account she kept
for junk mail. She just keeps that and she gives
it out when she doesn't want to give a real email. So, joel,

(08:15):
let's talk about this. Somebody wants to know with stem
cell therapy, when do you use stem cells? And when
can you use platelet rich plasma? Which is is that
what they call it? Yeah? PRP PRP? When can you
use PRP and not do stems? When do you use both?
When do you use one or the other? And how
what's the price difference in percentages? I mean, because the

(08:38):
reason I say in percentages is because it depends on
what you're having done as to how many shachnis. So
let's talk. Is stem cell twice as much as PRP?
Stem cells considerably more money than PRP? Okay, now about more?
About half again more? Or twice is significantly more? Three times? Yeah?
Because PRP is simply taking your bread blood set, taking

(09:01):
your platelets, your platelets which are different than red bloods,
I'm sorry, your platelets, spinning them down, condensing them a
bit correct, and reinjecting them correct. Okay, So PRP, when
do you use PRP.

Speaker 4 (09:12):
So this is a question we get asked all the time,
and so the answer that I tell people when they
ask this question is PRP is an excellent tool to
use if you're dealing with a chronic muscle strain or
a small muscle tear. So, for example, if you've heard
of tennis elbow, our golfer's elbow, things like that, just

(09:33):
chronic muscle strains that just aren't healing. They do a
great job. And for a small muscle tear, it will
heal that as well. Anything that's more significant than that,
it doesn't really do an effective job, and then you
need to step it up to using stem cells. Now,
we use PRP with every single stem cell proppature that

(09:53):
we do, all right, So it's part of our mix,
if you will, of biological products.

Speaker 3 (09:58):
So stem cells you need.

Speaker 4 (10:00):
If you're looking at trying to heal degenerative arthritis, you
absolutely need stem cells. If you're looking at a significant
muscle or ligament tear, stem cells are what's going to
be the most beneficial and what you're going to get
the most benefit from. Unfortunately, there are clinics that don't
do stem cell therapy.

Speaker 3 (10:16):
They just do PRP.

Speaker 4 (10:17):
And they wind up treating people with PRP for things
that really need stem cells. So, you know, for knee
degeneral of arthritis, which we see a lot of, if
you just use PRP, you might get a little bit
of relief that lasts maybe a few months. But a
stem cell procedure for degenerate of arthritis is really the
gold standard. That's what's going to get you the decrease
in the degeneration, the increase in cartilage regrowth, and the

(10:40):
significant decrease in pain.

Speaker 3 (10:42):
So hopefully that answers the question, all right. So in
other words, PRP, though can be wonderful.

Speaker 4 (10:54):
It's great if you're looking at chronic muscle strains or
a small muscle tear.

Speaker 3 (10:59):
But it doesn't do generative stuff.

Speaker 4 (11:01):
It's not gonna read it. It's not gonna rebuild a
degenerative joint.

Speaker 3 (11:06):
Okay. By the way, we got more coming up on
the Troubleshooter Show three oh three seven one, three eight,
two five five Go with a sure thing Denver's Best
Roofer Excel Roofing dot com. You don't pay a cent
until you're content, wait time for an insurance check up,

(11:28):
free no obligation comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three oh three seven seven one help. You'll think you're
his only customer when you choose Frank durand the real
estate man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two.

(11:50):
Hey Tom Martino here, Welcome to the show. Three O
three seven to one three talks seven one three eight
two five five. So we have Deputy Dollar and Deputy
Chopper at the home base at iHeart Studios, and that
means if a bottom went off there, nothing would happen.
We would have no change. Hey, guys, you working on anything,

(12:15):
talk to me. I've been I've been gone for a
week and I want to hear from Marky too, because
I know he's there. So anyway, guys, are you working
on anything? Dollar? You can stop sitting on your hands yet,
what are you working on?

Speaker 11 (12:28):
Seriously, we had a call a couple of weeks ago
from this woman named.

Speaker 3 (12:32):
Lucy Lucy in the sky with Dutch and.

Speaker 11 (12:36):
What Lucy was her friend, but the real caller was Odette.
You might have it under Lucy.

Speaker 3 (12:42):
Okay, I'll look or if this was when Mark was
doing it, maybe I think you were here here okay,
So Lucy okay. Her friend is trying to sell her
mobile home and must get approval from the mobile home park.
Lucy says the park manager is into fearing and not
allowing anyone what happened there, So.

Speaker 11 (13:03):
We had Odette talked to Brad O'Brien, and then I
spoke with Odette, who's the caller, and like the day
after she called in, this.

Speaker 3 (13:12):
Is Odette the one that has the trailer or is
it Lucy? No adebt okay, go ahead, and what happened then?

Speaker 11 (13:19):
And then the day after she called into this to
the show, she she turned around and sold her her
mobile home without any I won't care what the manager said.

Speaker 12 (13:33):
They just sold it.

Speaker 3 (13:35):
So you put Odette in in in touch with Brad
O'Brien though.

Speaker 11 (13:41):
Right, Well, either Mark did or you did.

Speaker 12 (13:43):
But she spoke with.

Speaker 3 (13:45):
Okay, yes, I may have done it. I'll take credit
if it did. Good, all right, So hold on, let
me give you a dinger. Let me give you a
dinger here. I got my dinger back up here and running.
And the only problem with my dinger these days is
uh yes, YouTubers are going to say they can't hear,
but I don't care. But anyway, that's my dinger. You

(14:08):
get it. What else you're working on or Chopper, are
you working on anything?

Speaker 10 (14:12):
No, I'm waiting for you to give me a new case.
The last one I had was that woman that kind
of was looney, said everything was wrong, but we yeah,
got pictures of it and nothing looked wrong.

Speaker 3 (14:24):
Yeah, now here's the deal, Chopper, something you can work on.
Oh no, I here's what I want to say. Let
me let me talk about this. So I took my
kid to college. It's a weird feeling having them off
to college, because you know, my first time my daughter
went to school. Here is going to school here. My

(14:44):
son is in Phoenix. And Mark and Suzanne went through
this before me. I should have gone through it years ago.
Of course, you know I was older when I had kids.
And Mark said, you know what to expect from a
guy's point of view, sus told me. And really, I
will say this, the whole reason for this conversation is

(15:05):
not about college. It's about I finally went down and
I've kindly got to experience the tesla. My son has
a Model three. I bought him when they were expensive,
damn it. But anyway, he has a Model three perfect condition,
and he has the autopilot, whatever you call it. I

(15:26):
could not believe when Mark talks about it. He talks
about it with such fervor. I think, what are you
a nut? What are you a nut? You know? Are
you in the Elon Musk's fan club? Well, my god,
it truly is hands off. It's scary. It takes all

(15:47):
the stress out of that drive.

Speaker 1 (15:49):
Now.

Speaker 3 (15:49):
Of course, my son couldn't look over at me when
he was driving, and I could look over at him
for more than a couple seconds. Because it tracks your
head movement more than your eyes. Your head movement, and
it knows when you have a device in your hand
and stuff like that. And at night when there's low
illumination in the cockpit and it can't see your head
that much, then you got to show a little pressure

(16:10):
once in a while on the wheel. But I will
tell you this, I have never experienced a more pleasant
drive in all of my life. It mapped it out
so where we never had to stop more than fifteen
minutes ever, and you only stop every couple of hours
or so. And it was just one of the most
pleasant experiences I've ever had on a drive. I think

(16:32):
it was a twelve hour drive in it went by
so quickly. I'll tell you that's the number one area
where Tesla. I don't think Tesla necessarily has the best
riding car. I don't think it necessarily has the best
soundproofing car. I mean, And they're not necessarily the best
looking cars. I mean, but they are technology wise the

(16:57):
absolute best you can and find the best. I just
think that that that technology places them apart because Mercedes
and Beamers and all these others have electric cars and
they're beautiful and I think, in some cases more beautiful
than the Tesla itself. Now, the ex is pretty damn cool,

(17:20):
but I don't know what people think. But but you know,
I just can't believe how how cool it was. I
just can't believe it. So are you going to buy
on to? Well? I want to, Okay, I want to.
Now my Beamer depreciated so much that and by the way,
so do Tesla's. But I think the key with the Tesla,

(17:43):
and this is what I'm trying to decide, is a lease,
because then it doesn't matter if it goes down in
value because you have a guaranteed buyout, so you have
the choice of keeping it or buying it out. I
think Mark paid cash for his He does that for
all of his cars, and I think with a Tesla,

(18:05):
and I wish he was on to talk about it.
I think it's a bad deal to pay for them
because you lose money. You won't lose money if you
lease it. You pay for the use of that car
and then you turn it back in. So if I
do it, it's going to be a lease. And here's

(18:25):
how they work it. They'll only let you put down
a certain amount on a lease because they want to
make money on the lease payment. Like they won't make
You're not going to get a little lease payment, but
they write you a check back for your trade in
value beyond the small amount you can put down. And
I calculated it, and I can get a Tesla Model

(18:48):
X and the cash they give me back plus the
cash I put down equals the amount of payments. So
it's like, what I'm really doing is driving my Beamer
in and it's making my payments on my lease. So
it's a no brainer, as they say, But I'm not

(19:08):
sure I want the X. It The X is beautiful,
but it seems big to me. And in my I
used to carry stuff to the airport and do stuff
and work on airplanes and have some fun. I don't.
And I had horses at one time in my life.
I don't have any of that. I'm thinking of the model. Why.

(19:29):
It's a beautiful model. It's bigger than the three, smaller
than the X, bigger than the S. And I'd like
to know if anybody has the why, what they think
of it. You know, Marxists. I'll get the action because
you know we're used to doing, you know, the full gusto.
But man, you know, my life's changed quite a bit.

(19:50):
I'm seventy two. I'm not saying I'm an old man.
Well I am an old man, but bye bye bye.
But I'm vibrant yet still, thank God. And I don't know.
I think the Y is beautiful and it's so much
cheaper than the X. And again I wish Mark was
here so we could talk about it, and maybe he'll
maybe he'll tune in, or he might be busy because

(20:11):
he's done the whole week without me, and uh, you know,
he might be busy things. So anyway, Joe has a
question about roofing. So go ahead, Joe. What's going on
with you? Joe?

Speaker 13 (20:30):
Oh hey, uh yeah, had a Excel come by last
week to look at my roof. I haven't heard back
from him. I'm just looking for a roofer.

Speaker 3 (20:39):
Oh okay, so you're looking for a roofer. Can you
hold on? I want to take this break. I want
to talk about roofing because there's a lot of dangerous
things out there with roofing. I'm Tom Martino three O
three seven one three talk seven one three eight two
five five waterpros dot net. You will not find better
water systems anywhere for the price just nowhere, and I'm
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(21:01):
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Waterprosot dot net three oh three eight six y two
five five.

Speaker 1 (21:21):
Five four.

Speaker 3 (21:25):
Go with a sure thing Denvers best roofer, Excel roofing
dot com. You don't pay a cent until you're content
time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer

(21:47):
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martine
here in three zero three. Am I on Shannon? Okay? Good,

(22:10):
Am I on? Am I? Hello? Is this thing working? Hello? Okay?
So Joe wants to know about roofing and he said
he got a quote and hadn't heard back. Is that
the problem, Joe? You got a quote? Or no, you
didn't get a quote. Somebody came out and looked and
you did not get a quote or what?

Speaker 13 (22:28):
Yeah, I didn't get a quote or hear anything back.
They're out last Tuesday.

Speaker 3 (22:32):
So they came out. They wait, they came out last Tuesday. Yes,
and it was Excel roofing, right, the one we recommend crack.

Speaker 13 (22:42):
Yeah, I went to the they're good people.

Speaker 3 (22:45):
They're good people, and I appreciate you doing that. Henry
Bretts is one of the owners there with his dad
and Henry. Is it unusual if it was Tuesday? So
it's a week. I don't know, did you, Joe, did
you feel it was successively long to wait? What do
you think?

Speaker 13 (23:04):
I mean, there's a holiday and stuff like that, he said.
A guy that came up said three days, okay. And
then you know, directly on your commercial on the Xcel commercial,
it says that'll recommend whether you contact your infearch company
and put in a claim.

Speaker 3 (23:22):
And oh, I see, and so you're kind of in limbo.
I understand it. Uh, let's talk to Henry. Henry, he
wants to know shit he put in a claim or not,
and he hasn't heard back. And I understand there's a holiday. Look,
I'm not all shook up about a week with a holiday.
But at the same time, you guys could tell him
on the spot whether he has a claim or not.

Speaker 14 (23:43):
Right, Yeah, absolutely, Tom. I'm currently looking at the photos
here that we have in our system, and it does
appear that there is some hail damage. Our project manager, Owen,
he went out and inspected this roof. I would need
to get with Owen and talk to him to find
out what his recommendations are to move forward, but.

Speaker 3 (24:04):
You think he should call us adjuster or his insurance company.

Speaker 14 (24:07):
For sure, based on these pictures, it does look like
he does have some damage.

Speaker 15 (24:15):
I'm just scrolling through.

Speaker 3 (24:18):
Can I ask you something, Henry? How long does it
usually take? Though? Because your commercials say, you know, call
us first, and by the way, let me tell people why.
Excel says that. Let's say that let's say that you
don't have damage and you call your insurance company. You
think you have damage, but you're not sure, so you

(24:40):
don't call a roof or you call your insurance company.
Do you know if your insurance company looks at your
roof and you have no damage, they still count it
as a claim. It's a non payment, but it's a claim.
And as weird as it sounds, people who inquire too
much are considered higher risks. It's the weirdest thing in

(25:02):
the world, but it's the truth. So anyway you would
think you would want them. You know, if I was
an insurance company, I wouldn't ding people for asking because
I would want the first shot at them to say, yeah,
you know, here's what it is, and control the claim more.
If I was in the insurance business. But anyway, having
said all of that, Henry, what is the normal procedure

(25:25):
for letting the homeowner know if they should call their insurance?

Speaker 14 (25:31):
Absolutely, tom So, I likely recommend that a licensed roofing
contractor goes out there first, before the homeowner calls the
insurance does an infection. They just verify that this is
sufficient hail damage and there is quite a bit of it, Okay,
Then to have the insurance company go out and make
the decision whether or not there is enough damage for

(25:52):
the claim okay.

Speaker 3 (25:54):
So basically, how long does it take? Because he's still
waiting to hear year although now he just heard that
he should call this insurance how long does that normally take? Henry?
And I know you guys been extra busy and all that,
and again I said, it hasn't been but six It
hasn't even been six business days. It was Tuesday, so
it was Wednesday, Thursday, Friday, and then two so it's

(26:19):
actually been four business days. How long does it? Usually?
Can't you tell people on the spot if you know?
Can't you tell people on the spot if they have
a problem.

Speaker 16 (26:34):
Usually it is.

Speaker 14 (26:35):
Very clear right now the insurance companies, they're really tightening
up on what they're allowing for. And so what we've
been doing is actually getting some microscopes on the haal
damage and then we submit pictures it.

Speaker 3 (26:48):
Oh my gosh, Okay.

Speaker 14 (26:49):
I'm more thorough investigation right now.

Speaker 3 (26:51):
All right. So anyway, Joe, you know, like I said,
if you have a bad taste in your mouth, I
understand I wouldn't. But they're going to be calling you today.
Henry will make it a point to call you today
and get you a price and all that.

Speaker 13 (27:06):
Yeah, I'm op in the foothills in September is getting
kind of late.

Speaker 3 (27:11):
Yeah, I just no, No, they'll they can take care
of it, Henry. How late do you do roofs? For
people listening?

Speaker 9 (27:17):
Sorry?

Speaker 1 (27:18):
What was that?

Speaker 5 (27:18):
Tom?

Speaker 3 (27:19):
How late do you do roofs in the year? In
other words, when do you take off for Hawaii? You
little brat? I'm just kidding. How late can you do roofs?

Speaker 14 (27:31):
We can do roofs pretty much as long as it's sunny,
as long as it's about thirty five degrees in rising,
we're able to install shingles, and so we'll push as long.

Speaker 9 (27:40):
As we can.

Speaker 14 (27:41):
And uh, okay, it's just a risk kind of thing.
You know, if it were to snow within the next
week with fine, wouldn't want to do a tear off.

Speaker 3 (27:49):
Got it? No, I understand. So anyway, so excel Roofing,
thank you very much. They're at three h three seven
sixty one sixty four hundred excel roofing dot com. And
by the way, you know, so I asked Larry, we're
going to come back to Larry, so we're not going
to bring him up right now. But I asked him
to send us that quote he had from AT and
T promising a certain amount and the amount that he

(28:09):
was charged is like five times as much. And it's
really weird and we need to figure this out why
it's happening. It doesn't sound right to me. By the way,
Dan McKenzie can write you a will, a trust can
do all of your probate. I'll be calling Dan to
get my estate in order. I should have done it
years ago. And Dan McKenzie McKenzie law, you can trust.

(28:31):
He's been a sponsor of ours. We get great reviews.
Some of our deputies have used him. So that's McKenzie.
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(28:54):
rufer Excel roofing dot com. You don't pay a cent
until your content time for an insurance check up free,
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three all three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the

(29:15):
real estate Man dot com to list your home with
Remax Alliance three all three nine two zero sixteen twenty two.
Hi Tom Martinez here three all three seven one three
talks seven one three A two five five. All right,
So we had a guy on and we're gonna bring

(29:35):
him back up Larry. And Larry said, I got a
quote from AT and T and the quote was like,
for about one hundred and fifty four a month, turns
out with five free phones, the bills are twenty two
hundred a month. He's been fighting for a year, and
I asked him to send that along to me. Now,

(29:58):
I'm gonna tell you something, bro. I don't see a
contract here. I see here's what it says, and exactly
what it says on this So called offer wireless plan
at and T Business Unlimited advanced lines seven monthly discounts
two twenty seven to ten monthly subtotal eighty seven plus,

(30:23):
So that says eighty seven. Then it says iPhone five
sixty six bucks. Now that's for okay? Is that for one?
Or is that for five? And then it has your
total and then and then you sent me something else,

(30:45):
and it says typical monthly total is one fifty four.
And the way they arrive at it is a monthly
total of four point thirty minus a disc count to
give you one fifty four fifty five, no matter what,

(31:06):
no matter what. I don't know how they came up
with twenty two hundred dollars. I'm not asking if you
agree with what they said. But did they ever offer
any kind of explanation? No, okay, they never did. Not

(31:28):
one time did they offer an explanation. Because here's what
I'm thinking. If I take this sixty six sixty five
and I multiply it, because that's one phone, and I
multiply it by five, it comes to be well, it's
still wouldn't add up. I swear to God, no matter
what I do, I can't get to twenty two hundred

(31:49):
dollars a month. We need to have somebody take this chopper.
I'm gonna have you take you said, I haven't given
you a case in a while. You need to get these.
I don't see how they come up. Are you sure
your regular bill? How do they break out your regular bill?
How do they break it out?

Speaker 15 (32:09):
We're just our first bill?

Speaker 3 (32:12):
No? No, hold on, I should ask this. Do you
have a copy of a current bill adding up to
twenty two hundred and what the line items are?

Speaker 1 (32:21):
Yeah?

Speaker 17 (32:21):
I've got several.

Speaker 3 (32:23):
Okay, can I see one of them? They're all the same, right?

Speaker 5 (32:29):
No?

Speaker 9 (32:29):
Like?

Speaker 17 (32:30):
Well yeah, the first one was twenty twenty one twenty
nine fifty nine.

Speaker 15 (32:36):
Twenty nine dollars.

Speaker 3 (32:37):
Wei. Okay.

Speaker 7 (32:38):
So then we called them up and said, you know
what's one and we do have a contract.

Speaker 17 (32:42):
This was the quote, but we do have a contract
that shows the same thing.

Speaker 7 (32:48):
And so they they said, oh no, no, you shouldn't
pay that. You should pay one hundred and sixty eight dollars.
So we paid one hundred and sixty eight dollars. Then
we got the next bill was shown was twenty one
twenty nine fifty nine minus one hundred and sixty eight.
It showed please pay nine ninety sixty one sixteen ninety immediately.
And then they had another charge and they showed total

(33:14):
due of two two hundred ninety eight dollars and forty
three cents for the second bill.

Speaker 17 (33:20):
And on that bill they went and we don't we
have no idea how they did this, but they went
and charged my son's mother in law's credit card.

Speaker 3 (33:30):
What happened, Well, okay, hold on, let me explain this
to people. This is very important. You bring up a
very important point, and it has nothing to do with
your specific problem as to why it's twenty two hundred.
But let me explain something to people that you're going
to be shocked about. One time, the sky was helping
his kid in college and he paid a pass to

(33:52):
amount on her cell phone. It wasn't I think it
was Verise. Whatever it was. He paid one time fee. Well,
what he thought was one time. Three or four months
down the road, she gets behind again, he finds a
charge on his card. If you don't look carefully, when
you pay a bill with a credit card, it says

(34:14):
we reserve the right to use this for future payments
if other methods fail.

Speaker 17 (34:20):
Yeah, but she has nothing to do with this account.

Speaker 3 (34:23):
No, No, I'm not saying this happened in your case,
but I'm saying that maybe she made a payment sometime
in the past. Never ever, Well, okay, hold on, hold on,
bro hold on, wait a minute. So you're telling me,
at random they found his mother in law and charged
her exactly exactly. No, they didn't, No, they didn't. Nope.

(34:47):
How would they have done that? How would they have
at random done that? Was she ever associated with her
in any way?

Speaker 9 (34:55):
Well?

Speaker 17 (34:56):
All right, there are seven lines, and everybody has an
individual line. She's one of them on the line.

Speaker 7 (35:02):
But she never paid for anything, Okay, And how did.

Speaker 3 (35:06):
They get her credit card information?

Speaker 9 (35:08):
We're still trying to figure that.

Speaker 3 (35:10):
Out, Okay, because I will tell you this, if she
ever had account with a credit card, each and every
phone holder is liable for the entire amount, just so
you know that. But I'm not justifying anything. Larry. We're
gonna work on this, Chopper, get to work on this.
I want to know why the hell they came up
with that price. I can't believe it. We have more

(35:32):
coming up on the Troubleshooter show. Go with a Sure Thing,
Denver's Best roofer Excel roofing dot com. You don't pay
a cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now

(35:53):
three oh three seven to seven to one help. You'll
think you're his only customer when you choose Frank Durand
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two. Yeah, rip.

Speaker 2 (36:12):
New need a by so you don't have.

Speaker 1 (36:17):
Come running ess can.

Speaker 2 (36:21):
Show Shooter's gonna help come.

Speaker 18 (36:25):
Dix is the Troubleshooter Show. No Tom Martino, Hey, hey, hey.

Speaker 3 (36:30):
Welcome to the show. I'm Tom Martino.

Speaker 11 (36:33):
This is a.

Speaker 3 (36:35):
Show heard every weekday, Monday through Friday, from ten am
in the morning till two in the afternoon Mountain time.
So I have a special guest, doctor Joel Scherdactors in
Denver Regien dot com. They do weight loss hormones or
now I don't know if you call me hormones or
whatever what are they called. We do testosterone replacement there.

(36:59):
But but you but the weight loss thing is not
called a hormone. It's called a peptide, a peptide, and
then of course the trzeppetide and semiglue tide, and then
you also do stem cell therapy PRP plate lit rich plasma.
But he brought a friend with him today, his little puppy.
Oh god, this is so cute. It's a little French bulldog.
And if you're not streaming, it's too bad, so sad

(37:19):
for you because you don't get to see this cute
little face. And my guys on YouTube, look at this
little baby Jack. How old is Jack? Jack is fourteen
weeks old? Fourteen weeks Oh my goodness. He is such
a good puppy, such a good puppy. Anyway, so this
is a little Jack. And again this is radio for

(37:40):
many or most of you, well half of you. So
it's it's a cute little baby. What color do they
call this? It's a fawn.

Speaker 4 (37:49):
It looks fond to me. I think that's what it's
called him. The description is he's black mask.

Speaker 3 (37:54):
Oh. I can't wait to show him. And my wife
just says, she says, omg, oh yes, look he's looking
right at the camera.

Speaker 1 (38:02):
Dude.

Speaker 3 (38:03):
All right, So here I'll give it back to you
and then you can do what you want. Okay. So anyway,
we got some problems brewing This thing with AT and
T puzzles me. It's not the first time we've heard this,
where estimates are given on typical monthly bills. They're not
actually contracts, they're estimates given. And you have something to say, Tomitri,

(38:27):
because I think we've heard this before, not just with ATT,
but they say, oh, your typical bill blah blah blah,
and it turns out to be way more.

Speaker 12 (38:35):
Yeah, you know, Tom, I mean that's consistent with my experience.

Speaker 19 (38:38):
Anytime I switch contracts or renew a contract, they tell
me what it costs, but then when I get the bill,
it actually costs a lot more. It's not clear to
me how by how much did our callers bill exceed
the estimate per lines.

Speaker 3 (38:52):
I'm going to tell you according to the paper I
just read, it said your typical bill should be one
hundred and fifty four, and that's with a discount. He
has five phones so far, his bill every month has
been two thy two hundred or around that.

Speaker 19 (39:07):
Well, it's one fifty four. The estimate was one fifty
four per line or total.

Speaker 3 (39:11):
See it says typical monthly and it doesn't make clear. Well,
let me look at it. It doesn't. But no matter what,
it still would not come up to twenty two hundred,
no matter how you shake it.

Speaker 19 (39:24):
My point is, I think if we divide as monthly
bill by seven lines, it will be.

Speaker 3 (39:29):
By five I think lines.

Speaker 12 (39:30):
Oh I thought it was.

Speaker 3 (39:31):
Wait wait wait, wait good, I think it was I
think it was five five free phones. It was seven lines.
You're right, but five phones, which I don't even understand.

Speaker 19 (39:42):
But that's only three hundred Yeah, that's still three hundred
and fourteen bucks a line. So we need to take
a look at his bill to see what those line
items are.

Speaker 3 (39:51):
No, I want to look at did he say he's
sending that bill to us Kachina? I want to take
a look at that. So Mark has an issue. This
is Mark with an issue with a well, I believe Mark,
what is going on in your life?

Speaker 5 (40:07):
Ser years ago we had.

Speaker 3 (40:12):
A quote, how many how many years ago?

Speaker 1 (40:14):
Mark?

Speaker 5 (40:15):
Seventeen?

Speaker 3 (40:17):
Okay, seventeen, all right, that I filed.

Speaker 5 (40:21):
These deeds on these thirty one commercial wells, Now, what.

Speaker 3 (40:27):
Do you mean by commerce? Are we talking about water
or gas and oil?

Speaker 5 (40:31):
No, sir, we're talking about water.

Speaker 3 (40:33):
I didn't know you file a deed on a water
well well, and that's.

Speaker 5 (40:39):
Been a problem too, because the guy who was in
charge of this area down here did not lock me
at all.

Speaker 3 (40:48):
How many how many deeds did you actually file?

Speaker 5 (40:52):
Twenty eight?

Speaker 3 (40:55):
Now, on these twenty eight deeds, it gives a land
description well description, right, So in other words, you filed
deeds on a plot of land. Is that right? And
then the well was on the land. Yes, okay, But
here's what I need to know. On the What size

(41:16):
were these plots of.

Speaker 5 (41:17):
Land there ever? Were from ten acres to three acres,
some of them are own forties.

Speaker 3 (41:26):
And did every one of them have a well?

Speaker 9 (41:31):
Yes?

Speaker 3 (41:35):
Okay, So each plot twenty eight deeds on plots of land,
containing wells on each of them. Yes, so there are
twenty eight wells.

Speaker 5 (41:47):
Yes.

Speaker 3 (41:48):
I'm going to ask you something. How did you acquire
this land? Did you buy it?

Speaker 17 (41:55):
No?

Speaker 5 (41:56):
No, I did something that nobody's ever done before, and
can tell you why if.

Speaker 3 (42:02):
You locked that well? First tell me Mark, first, tell
me what you mean. You've done something no one else
has done. How did you acquire twenty eight plots of land?
If you did not buy it.

Speaker 5 (42:15):
I this land was brought in by or excuse me,
these wells were brought in by a company in Colorado
Springs called Golden Cycle.

Speaker 3 (42:25):
The wells. Hold on, Mark, what do you mean? What
do you mean they were brought in?

Speaker 5 (42:32):
What? What?

Speaker 3 (42:34):
What do you mean by that?

Speaker 9 (42:36):
Well?

Speaker 5 (42:36):
They were drilled by Golden Cycle to make a here.

Speaker 3 (42:40):
Okay, but who did they? Here's what I want to
know though, At the time that this place drilled wells,
they were commissioned by someone. They don't just go out
and drill wells. Who commissioned them to drill the wells?

Speaker 9 (42:55):
Well?

Speaker 5 (42:56):
I would say this Colorado, right, the.

Speaker 3 (43:02):
State of Colorado said go out and drill twenty eight wells?
Were they twenty eight wells that were used and connected
and flowing into a water system.

Speaker 5 (43:15):
Somewhere? The augmentation is all there. And this was all
done by Golden Cycle in nineteen seventy two. I believe.

Speaker 9 (43:25):
Some of them were.

Speaker 5 (43:27):
They're all yeah.

Speaker 3 (43:27):
But what I mean is so the State of Colorado
had them drilled.

Speaker 5 (43:32):
No, Golden Cycle had them drilled. But they had to
pull ferments, as you.

Speaker 3 (43:37):
Know, on all of the hold on, Okay, Mark, hold on,
I'm really trying to understand you. Golden Cycle doesn't get
up one day and say I'm going to go out
and get twenty eight permits and drill twenty eight wells.
Something had to be the impetus for this.

Speaker 9 (43:54):
What was it?

Speaker 5 (43:57):
Well, I don't know what you really asked, and you really.

Speaker 3 (44:00):
Okay, here's what I'm asking. Okay, Golden Cycle is a
well drilling company. You're telling me out of nowhere they
went out and drilled twenty eight wells with permits. That's
not true, Golden Cycle. A well driller would never do that.
They'd want to know who owns the land, who has
the water rights, and who's going to pay for the wells.

(44:20):
A well drilling company doesn't just go out and randomly
drill wells. So I am asking you who hired them.
That's what I'm asking.

Speaker 5 (44:29):
What you need to understand is Golden Sock was a
promotional real estate company at that time, and they acquired
these land land.

Speaker 3 (44:40):
Okay, So Golden Cycle owned the land and yes, yes,
I got it. And they owned the water rights. Yes, okay,
now I understand. Okay, so keep going with your story.
So they drilled, They drilled twenty eight well in nineteen

(45:00):
seventy two.

Speaker 5 (45:02):
Yeah, then what well, Golden Cycle then, because they got
into so many wars down here, and I can understand
that they walked away from all of it.

Speaker 3 (45:15):
They just what do you mean they got into a war?
What does this mean? They got into a war? They
obviously drilled wells to try to sell the land, right, yes, okay,
what do you mean they got into a war? What
do you mean by that?

Speaker 5 (45:32):
Well, when you come down to this county, you have
a bunch of elites who have been here since the
eighteen hundreds, and okay, we rule their county and they
make the decisions on whether they were.

Speaker 3 (45:44):
Okay, So what war did Golden Cycle, a landowner get into?

Speaker 5 (45:51):
I now, I don't know all that. I didn't question
them about that. I was only getting us water.

Speaker 3 (45:58):
Okay, we have okay, now mark mark, mark mark. But
you said they withdrew. What does that mean? Did they
abandon the land?

Speaker 5 (46:07):
They abandoned the land and land?

Speaker 3 (46:12):
What did that look like? What did that look like?
Abandoning the land? Because I don't know of any legal
document you file to abandon land. If they had deeds
on twenty eight plots of land, what mechanism did they
use to abandon it bankruptcy? Okay? But bankruptcy does not

(46:33):
abandon land unless the trustee takes the land. Right, So
did they lose the land? Hold on? Did they lose
the land in a bankruptcy where the trustee took it?

Speaker 5 (46:48):
No, not as far as I know. Okay, I don't.

Speaker 3 (46:53):
Well, then what do you mean by abandoning it? They
still are the legal deed owners of that property.

Speaker 5 (47:00):
Yes, and I agree with you, And that's why I
made my phone calls to him and talked to him
and uh, yeah.

Speaker 3 (47:08):
So you could if the if the real estate trustee
never took the land and the land was still deeded
to them, they would have the power to deed it
to you. Is that what they did?

Speaker 5 (47:21):
That's correct? But I never got the deed from them? Okay?

Speaker 3 (47:24):
Okay, did you hold on? Did you pay for the deeds? No?

Speaker 5 (47:29):
They Oh I paid out of my pocket for them.

Speaker 1 (47:31):
Yes.

Speaker 3 (47:32):
Well, well that's when I'm asking what what will pay
is pay is out your ass, out your pocket? It
doesn't matter you paid. So so what I know to
know is how much did you pay for the twenty
eight deeds? They?

Speaker 5 (47:46):
I believe.

Speaker 3 (47:50):
How much you're you're coming in, Hey, Mark, Mark, let
me explain something to you. Uh, your story is very interesting.
I'm following it, but your your cell phone goes in
and out. So you bought the land for how much?

Speaker 5 (48:04):
I never bought the land at that time. I didn't
have to buy the land. They liquidated these wells, and
they never liquidated them. And that's why I called, okay,
them to ask them if I could have them?

Speaker 3 (48:17):
Okay, And did they give them to you?

Speaker 5 (48:20):
They agreed with it. They didn't want nothing to do
with this place.

Speaker 3 (48:22):
Okay, I get it. So did they literally did they
literally quit claim or otherwise send the deeds over to you?

Speaker 5 (48:31):
No, they didn't. They never did.

Speaker 3 (48:33):
No, did they? Did they promise to do it?

Speaker 1 (48:36):
Yes?

Speaker 3 (48:37):
Okay? And do you have anything in writing about it? No?

Speaker 5 (48:42):
This is all on the phone.

Speaker 3 (48:44):
Okay. By the way, just so you know, in Colorado specifically,
oral and verbal agreements are unenforceable with real estate, absolutely
positively unenforceable.

Speaker 5 (48:57):
Okay, So then i'll do.

Speaker 3 (49:00):
How long ago? How long ago did they promise to
dead it to you?

Speaker 5 (49:06):
It's been seventeen years, okay.

Speaker 3 (49:09):
So seventeen years ago when they first filed you said,
that's when they first. Anyway, it doesn't matter. So they
promised to deed you the property seventeen years ago.

Speaker 5 (49:22):
They they let's say, they said it was okay, if
I filed on these wells, that's how. That's how.

Speaker 3 (49:29):
Yeah, but you don't. You keep saying file on wells.
You don't file on wells. There's no recorded instrument on
a well. It is the land containing the well. So
they promised. So so seventeen years ago you filed these deeds, yes, okay,

(49:53):
and they did not oppose those deeds. Now when you
filed the deeds, were they deed showing golden cycle granting
ownership to you?

Speaker 5 (50:04):
No, none of that I ever got from them.

Speaker 3 (50:07):
Okay, well, Mark, Mark, you're not allowed. Let me give
you a scenario. If I saw one hundred acres owned
by a corporation that went bankrupt, there is no legal
way for me to file a deed to myself on
that property. Deeds go from one owner to another owner

(50:32):
unless unless it is squatted, which I don't even want
to get into it, because this doesn't qualify like the
I'm talking about back in the seventeen and eighteen hundreds,
when people went and got their land. But that's not this.
So you were not allowed seventeen years ago. You're gonna
have to trust me because I know a lot about

(50:54):
real estate and I've done a lot of this stuff.
But you were not allowed seventeen years ago to arbitrarily
so record deeds to yourself. You were not allowed to
do so you were just not allowed to do it.
So what did you actually file? Was it called a deed?

Speaker 5 (51:16):
Yes, it was called a quick claim deed?

Speaker 3 (51:18):
And yeah, but the quick claim, hold on, Mark, a
quit claim deed goes from one owner to another owner,
so they would have had to sign those deeds, but
they never did. No, Okay, so hold on, So what
were you going to say? Is a journing today?

Speaker 12 (51:37):
Of course it is.

Speaker 19 (51:38):
I was thinking that you and Mark have this huge
difference in under terminology understandings. If Mark so, if Mark
our color, Mark tells us briefly and succinctly what the
problem is today, then I think you'll be able to
walk backwards.

Speaker 3 (51:55):
But thank you for telling me how to do this.
But but I I there's a reason I was asking,
are there recorded instruments right now on the property? Yes? Yes,
what does the deed? What does if I looked at
a quit claim deed. It says it goes from Golden

(52:18):
Cycle to you. Is that right?

Speaker 5 (52:21):
I've got one. I have to walk around though, Yeah.

Speaker 3 (52:26):
Yeah, yeah, yeah. I want to say, I want to
see what it says.

Speaker 5 (52:29):
Okay, and I can send you one. I'm just gonna
kind of grab one.

Speaker 3 (52:33):
No, no, I just want to know what it says,
like because a quit claim deed must go from one
owner to another and the first owner must sign it. Okay,
all right, so what does your quit claim deed say?

Speaker 5 (52:48):
Just a second, I'm still sure, thank you please.

Speaker 3 (52:53):
And by the way, d just as a matter of operation,
I normally do that. I normally get what's the problem
today and work backwards. But the reason I'm working forward
on this is because he said, seventeen years ago, I
filed twenty eight d's and I'm thinking, what do you mean?
So do you have that deed yet?

Speaker 1 (53:13):
Sir?

Speaker 19 (53:14):
I got it.

Speaker 5 (53:15):
I'm trying to open it out of the package.

Speaker 3 (53:20):
Okay, I got to take a break hold on three
oh three seven to one three A two five five.
We'll come back and talk about this and see what
this deed says. But I'm telling you right now, fix it.
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(54:01):
paying too much your coverage at dozens of insurance companies.
Find out Now three oh three seven to seven to
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four two thousand renew Home Innovations dot com. Now read
to me mark that quick claim deed on one of
these wells as an example, What does it say who
is conveying to who?

Speaker 5 (55:01):
Now I understand I was going under the permission of
Golden Cycle.

Speaker 3 (55:06):
It doesn't matter. They still have to sign it. So
what does it say, I will get that done.

Speaker 5 (55:13):
Pendador Distributing, which was my company seventeen years ago. Work
company Waalsonburg, Colorado, is hand paid hereby sales and quick
claims to Mark Communitius. I put them in my name,
is what I did.

Speaker 3 (55:28):
So wait a minute. You went from your company to you? Yes,
well you can't because your company didn't own it at
the time. It would have to be from Golden Cycle
to you, and then our Golden Cycle to your company,
and then your company to you. It doesn't matter if
they gave you permission. You can't give people permission to

(55:50):
do things illegally.

Speaker 5 (55:52):
Well, and I didn't know that, because it doesn't matter
if you.

Speaker 3 (55:55):
Knew it or not. Here's the deal, Okay. The bottom
line is this mark, Whether you like it or not.
You don't own those twenty eight plots of land. You
just don't.

Speaker 5 (56:05):
Okay, Now seventeen of them. I have the landowners with me,
the remainder of them. No, I don't.

Speaker 3 (56:12):
What do you mean landowners? You said Golden Cycle owned
the land.

Speaker 5 (56:18):
We're the years this land has been sold off, either
by Golden Cycle or the liquidation. I can't answer that.

Speaker 3 (56:25):
Okay, No, I understand. So Golden Cycle does not own
all twenty eight deeds right now, and you're saying you
have a certain number of landowners. What do you mean
you have landowners with you? I have their.

Speaker 5 (56:41):
Permission and they are on my side. I guess maybe
that's what I said.

Speaker 3 (56:45):
Well, it doesn't matter if they're on your side. If
they own the land, then they can quit claim it
to you. If they own it, they can quit claim
it to you.

Speaker 5 (56:56):
Okay. See all this I could never did in seventeen years.

Speaker 3 (57:00):
Okay, Now you know what, because Mark, you're telling me
right now how many landowners are on your side? Seventy Okay,
let's take one of them. If they say to you, Mark,
I own this plot of land that I bought from

(57:20):
Golden Cycle, I will let you have it all they
have to do is sell it to you or give
it to you, and they can do it with a
quit claim deed. But let me explain what a quit
claim deed and how it's different from a general warranty deed.
There's a big difference. A general warranty deed guarantees you

(57:43):
the ownership of that property. A quit claim deed only
guarantees that whoever is quit claiming it to you, whatever
interest they have you have. For example, I could legally
right now quit claim to you the Capital Building of

(58:05):
Colorado and the land I could quit claim it to you,
but since I have no interest in it, I am
conveying zero interest. So that's where a quit claim deed
is weak, because it doesn't guarantee you ownership unless the
other unless the grant tour has ownership. If you're positive

(58:29):
that these seventeen land owners are willing to give you
the property, have them quit claim it to you. But Mark,
I need to ask a very obvious question, why would
they do that? Money?

Speaker 5 (58:43):
That's what it's all about. Money.

Speaker 3 (58:45):
Well, so you're going to pay them for it.

Speaker 5 (58:49):
We're gonna split?

Speaker 3 (58:50):
Yes, what do you mean split? What does that mean?
I don't know what split means. What does that mean? What?

Speaker 5 (58:55):
Whatever the well is? So for I will split with
them the well.

Speaker 3 (59:00):
You can't sell without selling the property. Mark, Mark, you
don't know enough to do anything. Go see a real
estate attorney. Mark, Honest to god, I'm educating you on
the I should not be educating you on the basics
of land ownership and wells. And and you tell me something.
So you want to let me get this straight. You're

(59:24):
going to help them sell the property and split the profits.
Is that right?

Speaker 1 (59:34):
Is that right? Yes?

Speaker 5 (59:36):
As a partner with them?

Speaker 3 (59:38):
Yes, Okay, Why don't they just list the land with
a real estate broker then they don't have to split it.
They can just pay a seven or eight percent commission.

Speaker 5 (59:47):
I guess because I've done water for so long and they.

Speaker 3 (59:52):
You're not doing water, you're doing land Mark. Thank you
very much for the call. I appreciate it. Three zho
three seven, eight, two five five more coming right up.
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.

(01:00:14):
Please time for an insurance check up free no obligation
comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies. Find Out Now three oh three
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. Hey

(01:00:42):
Tom Martino here three O three seven one three A
two five five. One Clear Choice Garage Doors. This is
a great company. They're there twenty four to seven for
emergencies like a broken spring. You can't get your door
open or closed, whatever it is. If it's a garage door,
they can do it the opener, the door itself, and

(01:01:04):
all of their prices are on their website. Now they're
called one Clear Choice Garage Doors, but the website is
one Clear Choice Doors dot Com. Seven to zero three
seven zero thirty nine eighty seven. All right, let's take Eric, Eric.

(01:01:25):
What's going on with you today?

Speaker 5 (01:01:26):
Eric?

Speaker 16 (01:01:29):
Yes, we were Penrose Hospital and call out of stings
on Saturday.

Speaker 3 (01:01:37):
Okay, it was this you were visiting. You were visiting
your son, I understand.

Speaker 16 (01:01:43):
Yeah, So we went there to discharge him because you've
been medically greenlighted to be discharged and the Spartment of
Human Services greenlighted into the discharged.

Speaker 3 (01:01:52):
And so you were visiting your son at Penrose and
he was being discharged.

Speaker 5 (01:01:58):
Well, so so here's the deal.

Speaker 16 (01:02:01):
They pick for a couple of days told us he
was ready to be discharged, and then every time we
would go there to get him, the would say, oh,
there's other concerns. I got it on the Human Serb season.

Speaker 3 (01:02:12):
Whatever it takes, I get So.

Speaker 16 (01:02:16):
So basically we greenlighted, we go there to get him.
I took a wheelchair up to the room and yeah,
they rushed in and they took the wheelchair from us
and said, oh, we don't want this in here. And
then they said and I said, okay, well then I
guess I have a video of all this by the
way to Yeah.

Speaker 3 (01:02:34):
But but what what what was What was the big deal?
I mean, what was the big deal?

Speaker 16 (01:02:40):
I think the police told them to hold him as
long as possible because they took his phone. They wanted
to go through it.

Speaker 3 (01:02:45):
Okay, what what was he? I guess I should ask.
I guess I should ask why was he in the hospital?
To begin with, Let's start there.

Speaker 16 (01:02:55):
He was shot, He had a gun shot, he was
shot in.

Speaker 3 (01:02:58):
His phone Okay, Now that that should have been in
the lead right there. Okay, So your son was shot
by who?

Speaker 16 (01:03:06):
By by somebody who doesn't know? He was at a
party at a house. Somebody was had a gun out
and shot him in the leg.

Speaker 9 (01:03:13):
He didn't who.

Speaker 16 (01:03:14):
The other friend the turk him immediately.

Speaker 3 (01:03:18):
I got it. So did they want to hold him
for investment? Did they want to hold him for investigation?
Is that what it was?

Speaker 16 (01:03:26):
No, they'd already done the investigation. They had no hold
on him anything that there was.

Speaker 3 (01:03:30):
No Okay, So okay, so continue continue your story. Continue
your story. I don't know where it's going. Continue the story.

Speaker 9 (01:03:39):
Okay.

Speaker 16 (01:03:39):
So they they kept lin to it. They were tell
they told me he wasn't there when I had gone
the day prior. They kept saying they the child. There's
now there's social service concerns, but we're talking with your
social services.

Speaker 3 (01:03:57):
How old is your son? How old is your son? Okay, bro,
this is a whole wait a minute, this is a
whole different ballgame. So your fifteen year old son was
shot at a party. He's taken to a hospital, and
you're wondering why they wouldn't just release him because.

Speaker 16 (01:04:19):
He is later later after medical PA.

Speaker 3 (01:04:22):
It doesn't matter if it's days later. Social services will investigate.
So did you eventually talk to good did you eventually
get your son out? Did you eventually get your son
out of there?

Speaker 16 (01:04:38):
Saturday afternoon? Several hours later, after they've blocked this, they
took the wheelchair. They physically blocked us. They said they
will restrain us.

Speaker 3 (01:04:49):
So what are you calling about today? I understand you
at a big hassle getting your son home. What are
you calling about today? Eric? Eric, we can't talk at
the same time. I'm asked Thanking a simple question. What
are you What can I help you with today? What

(01:05:09):
are you calling about today? Okay, I got a problem here.
I'm hearing double audio, triple audio.

Speaker 12 (01:05:18):
Us.

Speaker 3 (01:05:18):
Okay, So hold on, Eric, this is not your fault.
Just hang on. I'm going to come back to you.
I want to help you. I want to figure out
what we can do for you. It sounds like you
were giving a hassle. But if the hassle's over, I'm
not sure if there's any lingering concerns. But hang on
and we'll come back. I'm Tom Martine One Clear Choice
garage doors. Remember I told you they're the best of

(01:05:41):
the best one clear choice doores dot com. Go with
a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of

(01:06:03):
insurance companies find out now three all three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. Hi Tom Martine
here Mark Major, Mark Majors joining us Now. He was

(01:06:26):
at the dentist this morning and that's why we didn't
hear him anyway, Eric, your son was shot at a
party's fifteen years old, taken to the hospital, Penrose Hospital.
You went to get him. You went through a lot
of red tape and rigamarole. They were jerking you around.
It took hours. So what are you calling about today?

Speaker 16 (01:06:51):
So Saturday morning, there was no further medical care needed.
He was created the night prior to that by the
Human Services and then that morning when we went to
get in he was killed by the LP unit Civilology
for that. So we finally we went to get him
and they set falling. Then they said to the tramedy

(01:07:14):
the traumas team need to see him, and that wasn't
the case at all, you know, come to find out.
So they kept salling. So I looked up the law,
and you're allowed to it. There's no hold, no further
medical care, right, nobody, no the reason. You're allowed to
leave the hospital or you're allowed to take your child
out of hospital at any time, and you can. If
they say we don't really want, we would recommend against that,

(01:07:36):
then you're you're doing it again.

Speaker 3 (01:07:37):
Well, of course you're if he If your son is
not under arrest or anything, there there's nothing wrong. So
but where are we going? What are you calling about today?
You did get your son?

Speaker 16 (01:07:49):
What I would like to sue them for uh boss
imprisonment and for malpractice medical malpractice.

Speaker 3 (01:07:58):
Okay, there is no medical practice, so there's no medical
malpractice that I've heard of. And to sue for medical
malpractice you'd have to get an attorney to take it
on contingency because the cost is otherwise prohibitive and unless
the damages will be five hundred thousand or more that

(01:08:18):
they're there. They won't even touch it, and you have
to front some of the costs. Listen, Eric, just trust
me when I tell you there's no medical malpractice. I
mean you're talking about you're pissed off because you were
given there's no medical malpractice. You're pissed off at the hospital.

(01:08:38):
But let's talk about the false imprisonment. How many hours
was your son falsely imprisoned?

Speaker 5 (01:08:51):
Probably five? Stick out?

Speaker 3 (01:08:53):
Okay, now, Eric, let me tell you this. To bring
a lawsuit of false imprisonment, you have to have permanent damage,
okay now, or or there could be pain and suffering
during that time. It doesn't have to be permanent. It
could have been emotional distress and all of that if
that happened. What I'm telling you is it's not one

(01:09:16):
of those cases that is taken on contingency. So what
I'm looking up here is the minimum amount of retainer
would be twenty five thousand dollars. The case will cost
upwards of seventy five thousand. Do you think it's going
to be worth you spending seventy five grand to do this?

Speaker 1 (01:09:38):
Well?

Speaker 16 (01:09:38):
If I had a ton of money, I would say,
Eric Eric.

Speaker 3 (01:09:45):
What I'm saying to you is this. You have to
let Eric Eric Eric. I know you're pissed off. I
would be pissed off too. I agree with you. They
gave you a hard time. You're really pissed off. Your
son was a victim, okay, and he was a victim
bipe of a gunshot wound and then further victimized by

(01:10:06):
the red tape. I want you to know I agree
with you, but you're not going to like what I hear.
What you're not going to like what I'm going to
tell you and what you hear, and that is you
have no medical malpractice unless they treated his arm instead
of his leg or did something outrageous. So let's go

(01:10:27):
to the emotional trauma. If you can find an attorney
to take the case on contingency, you may want to
do it. Otherwise it's going to be cost prohibitive. It's
not going to be worth it. I don't see that
you have a great case, but I'm not speaking to
you as an attorney. I'm telling you practically. It doesn't

(01:10:48):
seem worth it to me. And you may want to
walk away from this damn thing, but that's up to you.
I'm Tom Martine. More coming up, go with a sure
thing Denver's Best rufer l roofing dot com. You don't
pay a cent until you're content. Wait time for an
insurance check up free no obligation comparison call Compass Insurance

(01:11:11):
paying too much your coverage at dozens of insurance companies
find out now three oh three seven seven one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 2 (01:11:32):
D News needed best so you don't have.

Speaker 1 (01:11:40):
Come run incouss as you can.

Speaker 2 (01:11:43):
Shooter's gonna help.

Speaker 1 (01:11:45):
Come man, this is.

Speaker 3 (01:11:48):
The Troubleshooter Show Now Tom Martine. Hey, I'm Tom Martino.
Welcome to the show. We are here to help you
solve your problems. If we can't answer your questions, take
your complaints and make life a little easier. But today
was a rough kind of day. I mean as far
as things now. This one I think had some teeth

(01:12:10):
where a guy said they estimated a monthly payment of
one hundred and fifty four dollars a month for the
at and t and his minimum that he's never had
a bill under twenty one hundred bucks. And no matter
how you apply, he said he had five phones, seven lines.

(01:12:30):
No matter how you apply the charges, I don't see
how they add up to twenty two hundred bucks. The
typical monthly bill of one fifty four was with a
two hundred dollars discount. Even taking that away, his bill
would be, they said, with other things, about four hundred.
I don't know how the hell he's getting to twenty

(01:12:50):
two hundred dollars a month. He's been fighting for a year.
Deputy Chopper, did you make any calls on this yet?
Chopper stepped out for a minute. Okay, so it's not
him right now. Okay, he's talking to him right now. Good,
Thank you very much. Then we had another one. Wanted
to know how long does it take for a roofing
company to figure out if you have hail damage and

(01:13:11):
should call your insurance And pretty much that should be
the same day they look at it. I mean, they
can tell you if you have hail damage or not.
Now how much is going to cost in the exact
pricing might take a little more, but they can tell
you to for sure call your insurance company. And that
was the call we had with Excel Roofing. Then we

(01:13:33):
have another one where this guy, it just seems to
be a day of people that I don't know. Seventeen
years ago, he filed twenty eight d's on plots of
land arbitrarily claiming ownership. He wants to know what to do.
Then he claims that it was abandoned by this company,

(01:13:54):
which never abandoned it. I looked it up. They held
deeds to this property. They sold seventeen of them out
of twenty eight, so basically they own about half. They
sold about half. This guy thinks he can own them
simply by filing deeds. If people abandon their rights, nobody

(01:14:14):
abandons rights on property. Your d could be one hundred
years old. You don't have to do anything. You don't
have to build on it. It's your land. He conveyed
it from himself to himself, thinking he owned it, and
I don't know he's saying he's now he wants to
partner with the people that do own it for fifty
percent of the proceeds. And I said, why would they

(01:14:36):
do that when they can hire a real estate person
and for seven percent commissioner whatever six percent, So it
made no sense to me. I think the guy a
lot of people they hear things on TikTok, they hear
things on YouTube, they hear things on Instagram and think
they can go off and do things like this. Then, Eric,

(01:15:00):
he wanted to sue for false imprisonment and malpracticed because
his son, fifteen year old son was at a party
and was shot in the leg. Now that was traumatic, right,
So then I mean that's crazy.

Speaker 6 (01:15:18):
Yeah, I know, Well, have you ever been to a
party where someone got shot?

Speaker 3 (01:15:22):
No, never in my life. Now, what happened was he
was put in the hospital. Penrose dad was upset because
when he went to pick up his kid, it took
several hours. Social services got involved, the police got involved,
and I'm sure they were just trying to clear this
kid of the of the incident because maybe he was

(01:15:47):
you know, when somebody shot and it's it's suspicious and
they want to know what's going on. Obviously he was
a victim, so he was pissed that it took several
hours to get his son out of the hospital. He
wanted to sue for medical malpractice, which it ain't and
he wanted to sue for false imprisonment, and the kid

(01:16:08):
was detained maybe five or six hours after the parents arrived.
I told him he's not going to find an attorney
to take the case, and unless he has seventy five
grand sitting around to get to the courthouse steps, that's
what it's going to take. Look, people, I know we
all want to sue about things. We get angry. I
know why Eric was angry. His son was a victim

(01:16:29):
shot and a leg and it took a long time
to get his son out. Okay, I can see he's
pissed off. But we had some of these people. I
don't mean like necessarily Eric, but people have this notion
that attorneys are lined up to take cases on contingency.

(01:16:52):
I want to tell you something. First of all, personal
injury is the area where people take continueingency cases. Personal injury. Now,
after that, there are some cases like medical malpractice and
other pain and suffering cases that are technically classified as

(01:17:15):
personal injury, but they're not like auto accidents where people
will take where attorneys will take the cases on contingency.
But in general, contingency billing, which means they take a
portion of what they collect, is very, very rare. We

(01:17:36):
have this idea sometimes I think people that call that
are there's this battery of attorneys out there waiting to
take the case, and it's just not the truth, just
not the truth at all. It's very hard to get
attorneys to take cases on contingency because attorneys have to

(01:17:58):
put up all the money and they have to really
take a chance that they're going to not win, right,
So they want to make sure it's a good case.
There's enough there at the there's enough of pot of
gold at the end of the rainbow to make it
worth their while. And it's just difficult. And I know

(01:18:21):
we all feel we have good cases, and it's not
necessarily so most people don't have good cases, to be
honest with you, because what makes a good case legally
and what makes a good case because you're pissed off
are two different things.

Speaker 6 (01:18:39):
The first thing that makes a good case is a
pocket of money at the end meeting an insurance company
or a huge corporation. That's numero udo.

Speaker 3 (01:18:49):
Right, Because even if you have a good case, as
Mark is alluding to, but the defendant, which is yeah,
the defendant is poor or doesn't have money, you're not
going to collect.

Speaker 6 (01:19:04):
No, So I just talk personal injury in Colorado, where
what is it, fifty or sixty percent of the population
even have no insurance or state minimum. If one of
them hit you and all of a sudden, you can't
work again because your entire life, your spine is broken half.
You can sue them for whatever you want. The only
thing you're going to get out of them is twenty

(01:19:25):
five thousand dollars if they've got the state minimum.

Speaker 3 (01:19:30):
Yeah. Now, Mark, somebody said to ask you about Jeff Jollap.

Speaker 6 (01:19:34):
Did he come up while I was gone, Oh my god,
this clown. You know what this scumbag piece of crap's
doing now you want to believe it? He is listing
Facebook ads. This one was either out of a I
want to say Florida. It might have been like North Carolina,
but she called in from somewhere around there and wait, he's.

Speaker 3 (01:19:53):
Out there now is he out of town? No?

Speaker 6 (01:19:56):
From Facebook marketplace and he's never shipped. It's been three
four five. Oh he's selling something and all he does
is keep putting me off and off. And I was like, yeah,
well join the club.

Speaker 3 (01:20:09):
So this was because so now he's selling stuff and
still not isn't it weird that some people just can't
do anything. Honestly.

Speaker 6 (01:20:18):
Well, he got a new at least he changed up
the scam. He used to just sell you a use
piece of crap. If he did anything, then when you
would drop it back off or warranty work, he'd steal
your car. But things have changed at least, that's my
opinion on him.

Speaker 3 (01:20:33):
No, it's it's crazy. It's just insane. Jeff Jolliffe, We listen.
You got to go to sleeves Brigade. They are the
worst of the worst Sleezbrigade dot com. And when I
say the worst of the worst, I mean the worst
of the worst. We're talking about people who are incorrigible.

(01:20:55):
I don't know why, but it just happens to be
that way. They just don't know. I don't think they
know how to do things. Honestly, I don't think they do.
Did we ever try to get them on the air? Yes, yes,
we called him twice. I left him two messages. Yeah,
and then didn't you call me out?

Speaker 6 (01:21:14):
He's one of those, you know, mauthy little suckers sometimes
where you might get him in a you know, one
of those moods where.

Speaker 3 (01:21:22):
He talkative moods, Hey D, Deputy D did you call
law enforcement?

Speaker 19 (01:21:27):
Yeah, I called the Johnstown Police Department because she called
her from a few days ago, said that she filed
the police report, and she knows of many others through
some sort of like a Facebook support group who filed
police reports.

Speaker 12 (01:21:40):
And I wanted to get the police department's comment on.

Speaker 19 (01:21:42):
This matter, and so just a couple of hours ago,
actually got a call back from the town of Johnstown's
press relations person named Samantha Knowles, and she and I
traded a few voicemails, but I did ask her to
come on the air with us today and kind of
discuss whether or not Johnstown and police is going to
try to do something about investigating this terrible you know

(01:22:05):
police camera that's dominating.

Speaker 3 (01:22:07):
They normally don't do white collar crime.

Speaker 12 (01:22:10):
Yeah, I agree, and I think, you know, I've been
kind of thinking about that.

Speaker 19 (01:22:13):
It seems like there's a disconnect between what I perceived
to be the police department's role and what the police
departments perceived their role to be.

Speaker 3 (01:22:21):
Well, they like to call cases like this civil, meaning
you got to sue on it, it's not criminal. But
see there is something called civil theft and it really,
in my opinion, rises to civil theft. The guy. I
mean such they go by usually the pattern or you're in.

Speaker 6 (01:22:41):
They're really sugarcoating that the lady gave him like three
thousand dollars and he literally never shipped anything to me.

Speaker 3 (01:22:48):
That's outright theft. Yeah, But what I mean by civil
theft is it happened during the business transaction.

Speaker 1 (01:22:56):
Theft.

Speaker 6 (01:22:56):
I mean the guy should be thrown in jail for it.

Speaker 3 (01:22:59):
No, shop lifting is not civil theft is it's shoplifting
is a is a crime?

Speaker 6 (01:23:04):
No, I know, that's regular. Wait, what he's doing is
a freaking crime.

Speaker 3 (01:23:09):
Yeah, no, it is. And and the reason they call
it civil is not because it's it's lighter than regular crime.
It means that it was done during a transaction. So
I mean it's like it would otherwise be a civil
matter because it's a breach of contract, but it's happened
in a pattern to where he had no intent to

(01:23:31):
do it, so it's civil theft. The guy is. The
guy is bad news. I mean, he is just bad news.
And he's not the only one. I mean, there are
several that do it. They take money. I mean that
what what is that one that speed shop. We recently
ghost speed shop and uh Eric, Eric's another piece of crap.

(01:23:53):
I forget his last name, but he's on sleeves for
games anyway. Three oh three seven one three A two
five five. So a lot of people are concerned about
the real estate market. It's making headlines around the country. UH,
inventories at all time highs buyers are cooling off, or
are they. We'll talk about that coming up on the

(01:24:13):
Troubleshooter Show. Meanwhile, Compass Insurance Group is there to give
you free insurance checkups for the asking. They'll compare what
you have with what's out there and give you the
guy's honest truth. That's three oh three nine nine six
nine thousand. Go with a sure thing Denver's Best roofer

(01:24:37):
Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance checkup, free, no obligation.
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven to seven to one help. You'll think you're
his only customer when you choose Frank durand the Real

(01:24:58):
estate Man dot com to your home with Remax Alliance
three all three nine two zero sixteen twenty two. Hi
Tom Martino, you're troubleshooter three all three seven on three
talk three O three seven on three eight two five five.

(01:25:20):
All right, So, uh, Frank duran the real estateman dot
com is our go to guy for real estate, whether
we're buying or selling personally, referring to friends and neighbors.
We're just talking about the market and I've been reading
I read a lot around the country, you know, news
and I read views, and it says the articles I'm seeing,

(01:25:43):
Frank allude to the fact or or allude to the idea.
It's not necessarily an established fact, but they allude to
the idea that the real estate market is cooling off
quite a bit, and that the unsold homes right now
nationally are the highest level in sixteen years.

Speaker 1 (01:26:09):
Now.

Speaker 3 (01:26:09):
That's around the country. So I'm not sure how Denver
and Colorado is faring. Can you speak to that, Frank Durman.

Speaker 15 (01:26:18):
Hey, Tom, good to talk to you, friend.

Speaker 5 (01:26:20):
You know something.

Speaker 15 (01:26:20):
Inventory and Denver active listings is the most we've seen
since about twenty eleven.

Speaker 5 (01:26:25):
So there's no question inventory is up.

Speaker 6 (01:26:27):
Wow.

Speaker 15 (01:26:28):
Personally, Oh, my gosh. Yeah, and what I've noticed Tom personally,
just from being in the market every day. It's a
funny thing. It depends because it goes area to area
to area. There's certain homes fill within three to five days.
We might still get multiple bids, two three, four bids.
It's not crazy like it was so many years ago
where you're getting thirty bids. No, but you're still getting
good demand. And then other areas tend to take longer.

(01:26:50):
We know the condo market has been very tough, so
it's been kind of an area to area thing. But
I would say this, the typical detached property is taken
longer to move. They're not moved and typically within a
week anymore, it may take thirty five to forty days.

Speaker 13 (01:27:03):
Thirty days.

Speaker 3 (01:27:04):
Wow, Okay, so the number of homesoler of the highest
since twenty eleven.

Speaker 15 (01:27:10):
You say, that's right. Yeah, And it's a funny themo Tom,
this is funny. Last year at this time we saw
a very similar pattern. What happened were the previous years
we would peak like probably around June, maybe right for
the fourth July. Last year we peaked in April. And
here's the crazy part. In May, June July, August, and
September was really rough. The market had very much. It

(01:27:31):
softened a lot, but then when they cut the race,
if you remember by a half point. It's a funny thing.
Right back in October, and we had a stronger October
than we had in June or July. It was unreal.
And I see a similar pattern. So we'll be watching
this very closely.

Speaker 3 (01:27:45):
Now as far as around the country goes, I'm reading
where the change in the market for Denver recently has
only been negative point three percent. It's faring among the
best along with San Francisco, San Diego, Dallas, Tampa, and Miami.

(01:28:12):
Those are the best markets in a bad market, meaning
they are down a bit, but they are down way
less than the rest of the country.

Speaker 15 (01:28:24):
Good point, Tom, because guess what. The median price dropped
a little. It was six ten, then it went to
five ninety, but prices overall and Denver Metro remained strong.
And I'll tell you too, a lot of sellers different
than maybe back you know in two thousand and eight,
A lot of sellers have skin in the game. There's
a number of them. They look, I don't have to
sell right now. If I can't get my price. I'm
willing to pull it off the market and wait for

(01:28:45):
the market to improve. And that's why, in my opinion,
part of the reason you're not seeing these prices just
plummet like that. There's a number of sellers that just
they don't really have to sell. They can pull it
off if they need you.

Speaker 3 (01:28:54):
They need you. Yeah, And Denver is always whenever they
give stats, Denver seems to be faring with those other
cities I told you Miami, Tampa, San Francisco and other
areas that are really really good. Now there seems to

(01:29:15):
be another trend. I don't think a lot of people
are noticing, but I've noticed it. People are fleeing cities
and getting into the suburbs or the rural properties.

Speaker 15 (01:29:28):
Have you seen that, you know, Tom, You know, it's
a funny thing. I get a number of people to
call me, especially maybe the last couple of years, and
a number and I'm talking some of my old time
clients that I've known them for twenty five years or whatnot,
that decide they're going to move out too. They're going
to move out of the state for different reasons than
those things. And I see a lot of them not

(01:29:48):
just you know, like the suburbs of those things, but
moving like to Carolina and to Florida. I've had a
number of them moving to Arizona recently.

Speaker 3 (01:29:55):
Too, Tennessee and Arkansas, all Tennessee, Arkansas. A lot of
these areas are getting an influx of people. And I
don't know, and again I don't want to spark a
conversation about the red or blue, but a lot of
them seem to be moving into Republican states from Democratic states.

(01:30:21):
If you look at the I mean, I'm not making
this up. There has been an exodus from the cities,
the Democrat cities into Republican areas. And again, I'm not
saying that those people are agreeing or are are changing

(01:30:42):
their political affiliation, but their migration pattern for sure is
showing a leaning toward conservative law enforcement and Republican issues.
That that's just an observation, Frank, I don't know do people.
Do people ever express that to you when they're looking

(01:31:03):
for homes, Bom.

Speaker 15 (01:31:05):
I've had a number of people express that to me,
and it's been surprising to me how many people I've
talked to you that have approached me and says, hey,
I've had enough of this, I, you know, for political reasons.
I'm talking strictly political reasons that they want to move.
And I found that a bit surprising because normally, when
somebody is going to sell, it's typically because they want
to upside downsize or maybe they have a job change.

(01:31:26):
But I've had a number of people approach me and
just say they're ready to move just because of political
reasons to move.

Speaker 3 (01:31:32):
Right now, have you heard about the new loans that
are non qualified mortgages. They're called non qms, and they're
being extended to seniors or people who are self employed
or gig workers, and instead of using all conventional documentation,

(01:31:55):
they sometimes will go just by a W two's or
bank statements or tax returns. Have you heard of them?

Speaker 15 (01:32:03):
You don't tell them. I have heard of them. I
have personally, though I have not seen anybody quite take
advantage of that personally.

Speaker 14 (01:32:09):
But I have heard of it. Yes, I have.

Speaker 3 (01:32:11):
Yeah, he knows.

Speaker 6 (01:32:12):
Him and John were talking in studio before. He knows
about some of those loans.

Speaker 3 (01:32:17):
And also, and we're talking about John Clays from CMG Mortgage. Also,
some of the lenders are now going back up to
forty years instead of thirty years. You know, back in
the day, forty years was standard years ago, then it
got shortened to thirty. Now some of these lenders are

(01:32:42):
going up to forty years. They're doing whatever it takes
to try to make things more or easier to qualify.
I should say, yeah, when you see.

Speaker 15 (01:32:52):
Changes in the market like that job, you find people
get very creative. Another thing we were seeing that we
haven't saw in many years was people doing a two
one buy down basically what they qualified. And let's I
mean just a hypothetic Let's say the rates are sitting
at six point eight on a conventional they might initially
the first year getting out of four point eight, and
then the next year five point eight, and then it

(01:33:12):
caps out of the six point eight, and a number
of these buyers, especially with more inventory or finding sellers,
are being more flexible about paying towards those buydowns. So
we've seen them get a little more creative that way
as well.

Speaker 3 (01:33:24):
Do you think most of the problem, if we call
it a problem with the real estate market, do you
think interest rates have the biggest effect?

Speaker 15 (01:33:36):
You know, Tom, it's a funny thing we were spelling
for so long, and then what happened is when race
if you remember they jumped up about what a couple
of years ago, they even went up to highs eight percent.
There was almost this shock in the market, like everybody
had to kind of digest that, and then they started
working with that and okay, but I think initially it
had the bigger effect that way. But ultimately too, I
think we see a number of these buyers kind of

(01:33:58):
waiting on the fence because the don't want to feel
like they're getting ripped off if they jump in the
market too quick and they're waiting for races to drop it.
I think the danger in that though, Tom, I'll say
this many buyers maybe they don't realize if they get
into a market like this, they have a better chance
and negotiate better price in terms. Then when rates do drop,
they can have their cake and eat it too, and
then refinance down the stretch.

Speaker 3 (01:34:18):
So you're saying, right now, that's a great point. You
can make a good deal and then get your loan,
get in there and REFI how long do you have
to be in a home before you can REFI It
used to be a couple of years. What is it now?

Speaker 15 (01:34:33):
I think, Well, I don't know if there's a set
I think it depends on the type of loan that
you get, Tom, But ultimately I would say this, you know,
sellers right now are being more flexible than we've seen
in a long time. And that's why I think buyers
have a better opportunity at a good deal because you
were not seeing this a couple of years ago.

Speaker 3 (01:34:52):
No, that's true. So what about are fix and flips
all but gone?

Speaker 15 (01:34:58):
Frank, Well, I would say not gone, but we certainly
don't run across it like we used to. Tom. Now,
every now and then something will come up where yeah,
truly a person could be in a disrept situation. You
don't run across it a lot, but I certainly see
it from time to time, but nowhere near the level
we saw back in two thousand eight or twenty eleven,

(01:35:20):
not even close.

Speaker 3 (01:35:21):
And for those who want rentals, and again you'd have
to be crazy to do a rental in Colorado. But
no matter where you do a rental, even with the
stereo turnkey and other markets, they're doing these loans that
live and die by the rental property period. In other words,
you don't it doesn't matter what your finances are. They're

(01:35:44):
called investor cash flow loans, and they go totally by
what the house will rent for to qualify for the loan.
Have you heard of those.

Speaker 15 (01:35:56):
I've heard of them. Haven't dealt with them personally up
to this point that I have, I've heard of it.

Speaker 3 (01:36:01):
It's called Debt service Coverage Ratio DSCR loans, which means
they look at the debt service and what the rent
will cover, and they will qualify people solely on the
value of the rental property. And so that's opening up

(01:36:23):
the market for rentals, but not so much in Colorado.
Colorado right now is considered a very poor market for landlords.

Speaker 15 (01:36:34):
Well, Tom, you're right. One of my very good, longtime clients.
The fact I've had a number of them, but one
this morning, it's ironic. She called me and she was
even telling me, Frank, it's just getting so tough to
be a landlord. She owns many properties, you know, investment properties,
and she says, look, I need to get rid of
my thornt and home. I want to sell it.

Speaker 5 (01:36:50):
I'm just tired of being a landlord.

Speaker 15 (01:36:52):
So I've heard a number of people approach me that
way as well.

Speaker 3 (01:36:56):
All right, thank you, Frank. Duran, the real estateman dot
com Rio three nine two zero sixteen twenty two. We
have more coming up right after this. Go with a
sure thing Denver's best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an

(01:37:20):
insurance checkup free, no obligation comparison call Compass Insurance Paying
too much your coverage at dozens of insurance companies find
out now three oh three seven seven to one. Help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino here trio three seven

(01:37:51):
one three talk three oh three seven one three eight
two five five. What's going on in your life? And
how can we help you? Let's get to the the
phones and also talk about these topics. Mark wanted to
talk about crime reporting statistics. Mark, you're talking about Denver.
What's going on?

Speaker 6 (01:38:09):
Well, not just I mean not just Denver, but crime
in general. But Denver's actually been driving me a little crazy.
You know, I just basically put crime over the weekend
in Denver. So several violent incidents around Denver over a
recent weekend, including a fatal shooting on North nor Lean
Street or Lean Street, another shooting nineteenth and Little Raven

(01:38:33):
that one left a person injured, a triple shooting near
sixth Avenue Freeway they resulted in one non life threatening
injury for three victims, and Aurora a deadly double shooting.
I mean, it's constant man, which makes me think of
how the mayor, the mayor of well, not just of Denver,

(01:38:55):
but let's go to like Chicago. How does this guy
that had likes six hundred murders last year or whatever
it is, how does he not want help? I remember
the mayor of DC didn't want any FEDS in there
at the beginning either. Now she's actually thanking Trump for
sending people in. It's amazing to me the Democrats now

(01:39:16):
want crime. They literally want crime. They want men, they
want men in women's sports, and they want crime because
most people don't. They are so backwards on these eighty
twenty issues. I'll never understand it.

Speaker 3 (01:39:31):
I think the reason, I just think they don't want
to admit. They simply do not want to admit that
Trump can do anything right.

Speaker 6 (01:39:42):
I mean, true, yes, he is like I said, the
mayor in DC actually has changed her tune. You can
listen to her almost every night. Man, everything's down. Carjackings
are down, murders are down, violent crimes down. Everything's down.
But Chicago, do they want that?

Speaker 5 (01:39:58):
No?

Speaker 3 (01:39:59):
Of course not, No, they do not. You know what
really kills me.

Speaker 6 (01:40:05):
Here's what really kills me about it, Tom. Most of
the murders in Chicago, like ninety percent are black on
black so gangs or whatever you want to call it.
A lot of them are kids. Do they want to
save the kids? No, they rather not have Trump help
out and have youth die every day and people afraid
to come out and walk in certain areas of time.

(01:40:26):
It is absolutely crazy. But they're the ones to pretend
to be out for the minorities, looking out for their
best interest. Those people have been hoodwinked their whole lives
and they need to come around to the truth.

Speaker 3 (01:40:42):
Tell us what you really feel more anyway, it is.
I do agree with you though, that it is pretty crazy.
How it is pretty crazy how they do not they
do not embrace law enforcement, even when it comes to

(01:41:03):
the immigrants and the if they were going after immigrants
with records. They were saying no, you know, no, basically
that's what they're saying. So I don't get it. That part,
I truly do not get. It's the kind of thing
that makes you go, hmm, you know what's going on

(01:41:25):
because it just doesn't it just doesn't sound right to
me anyway. So three oh three seven one three talk
three O three seven one three eight two five five.
Whatever your issues, give us a call and we'll talk
to right after this. Go with a sure thing Denver's

(01:41:48):
best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance checkup free,
no obligation. In comparison call come US insurance paying too
much your coverage at dozens of insurance companies find out
now three all three seven seven to one help. You'll
think you're his only customer when you choose Frank durand

(01:42:09):
the real estate Man dot com to list your home
with Remax Alliance three all three nine two zero sixteen
twenty two. Hi Tom Martino, your troubleshooter three O three
seven one three a two five five. Doctor trudech is

(01:42:30):
with us from Denver Region dot com. Got a few
questions for him. I was putting off. And so let
me just do this right now by the way, this
uh yeah, okay, So someone wants to know what is
uh tennis elbow? What do you use to help tennis elbow?
First of all, would you help me understand what tennis

(01:42:50):
elbow is because I just I don't understand this, So
help me understand that.

Speaker 4 (01:42:55):
So tennis elbow is called the technical name is lateral epicondolitis,
and it's when you have a strain, a chronic strain
of the muscle on the outside of your your forum
where it connects to your elbow.

Speaker 3 (01:43:08):
Okay, so the top of your forum right where that
And they call it that because sometimes just when your
repetitive motion and it would be they can call it
pickleball elbow. That's right, that's right. So it would be
from you know, yeah, that motion taxing the elbow, and
so what do you use for that? So PRP typically
is a great solution, and that's much cheaper than stem cell.

(01:43:31):
So PRP okay. Somebody else is asking about shoulder. At
what point do you need to get a shoulder as
opposed to treating a shoulder with stem cells?

Speaker 4 (01:43:41):
You mean, get a shoulder replacement versus stem cells, So
you know, we look at each one of those cases individually.
We can treat very severe degenerative arthritis in the shoulder
joints UH, and we prevent a lot of patients from
having to undergo the full shoulder replacement procedure.

Speaker 3 (01:44:00):
So we look at it in a case by case basis.
A lot of it's based.

Speaker 4 (01:44:02):
Upon what the images look like, how bad is the
level of degeneration, what's the range of motion that the
patient currently has, and obviously the health stat excuse me,
the health status of the patient. So a younger person,
we're going to feel like we can be more aggressive
and we're going to have potentially a better outcome. Somebody
who's older and has much more long standing the general
of arthritis, we may recommend that stem cell might not

(01:44:27):
be the way to go, but we'll always give a
patient a range of what we think we can accomplish,
whether it's you know, fifty percent improvement, eighty percent improvement
or more, and let the patient decide with our doctor
whether or not the treatment's.

Speaker 3 (01:44:40):
Going to be an appropriate intervention for them. I know
this as far as pain alone. If I hadn't had
the situation I had I'm glad I had the surgery,
but had I not had that deterioration that they said
would come back and haunt me later on, I would
have been satisfied with the pain relief I got. You know,
we have that a lot, so you know a lot.

(01:45:00):
It took me four months to get the full pain relief,
and I remember telling you, I don't think it's working
that much. And then in four months I didn't have
pain anymore, and you said, well, that's from stem cell
and I said, okay, So tell me about the length
of time.

Speaker 4 (01:45:13):
So the length why so the length of time, particularly
in the back and particularly in the neck, it's going
to take a little bit longer because the blood floats
of those areas is a little bit less than other
parts of the body. So typically for like a knee
or a shoulder, which we do tons of, we're looking
at about a four to six week window before significant
pain reduction. And that's because the stem cells first suppress

(01:45:36):
the inflammation, stop the chronic inflammation, and set up an
environment where your body can.

Speaker 3 (01:45:41):
Actually go undergo the game process.

Speaker 4 (01:45:44):
So just like you know when you break a bone,
it takes sixty eight weeks to heal that when you're
using stem cells, it's like sort of that same time
period for your body to fix the injury. So it's
utilized body, utilizing the resources that your body has, all
of that to the area, allowing the natural healing process
to occur, which isn't occurring because of the chronic inflammation

(01:46:06):
that's there. So the stem cells suppress the inflammation and
then they allow your body to do the healing that
it would normally.

Speaker 3 (01:46:12):
You start feeling improvement I think in two and a
half to three months, and then it's optimum in my
opinion for the back in four months.

Speaker 4 (01:46:20):
From my experience, that's kind of typical for a lower back,
you know, Like I said, if we're treating any other joint, a.

Speaker 3 (01:46:26):
Shoulder, right, it's quicker. It's quicker, all right. We have
more coming up on the Troubleshooter Show. Get your calls
in on any and all problems, question complaints at three
oh three seven one three Talk three oh three seven,
one three eight, two five five or three oh three Martino.
Go with a sure thing Denver's Best roofer excel roofing

(01:46:46):
dot com. You don't pay a cent until your content
wait time for an insurance check up free. No obligation
in comparison, call Compass Insurance paying too much your coverage
at dozens of ran companies. Find out now three all
three seven seven one help. You'll think you're his only
customer when you choose Frank durand the real estate Man

(01:47:07):
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 1 (01:47:18):
Ritt need advice? Who you don't have? Come running just
as fast as we can.

Speaker 18 (01:47:29):
Shooter's gonna help come man fix. Is the Troubleshooter Show
Now Tom Martino.

Speaker 3 (01:47:38):
Hello, I'm Tom Martino. Welcome to the show. Three all
three seven one three eight two five five. This hour
brought to by Waterpros dot net, the best water systems
technically and uh they're at the lowest prices. For sure,
you'll never do better than Waterpros dot net. Film wants

(01:47:58):
to talk about an issue with Amazon. You know, I
have found Amazon, of all the online companies, whether it
be eBay, Google, Google's pretty good. But whether it be
any online company, I have found Amazon to have stellar
customer service. So I'm anxious to hear this issue. Phil.

(01:48:18):
What's going on? Oh Phil, it sounds like you have
a cold. Okay, go ahead, sir. What's happening?

Speaker 9 (01:48:27):
Yeah, yeah, Tom, I ordered about a month and a
half ago a canopy from this tart place called car.

Speaker 1 (01:48:35):
V C A r V Smolling.

Speaker 3 (01:48:40):
And what is it? Is it an individual cover for
a car? No?

Speaker 9 (01:48:45):
No, it's just a canopy that I was going to
set up in the backyard. Oh okay, I can't canopy.
But they got it canceled. Then a couple of days
I canceled it because I realized that two years ago
I went to that same company and I spent six
hundred and some dollars with that same company. I didn't

(01:49:07):
realize that until I got through the looking at my notes,
and I never received that tent and they never returned
my money.

Speaker 3 (01:49:18):
Wait a minute, how long ago was that?

Speaker 9 (01:49:21):
That was about two years ago?

Speaker 5 (01:49:25):
Someone?

Speaker 3 (01:49:25):
Do you have proof of payment on that?

Speaker 9 (01:49:28):
Oh?

Speaker 5 (01:49:28):
Yeah, yeah?

Speaker 3 (01:49:30):
Where did you order it two years Where did you
order it two years ago?

Speaker 9 (01:49:36):
From car.

Speaker 5 (01:49:38):
See right?

Speaker 3 (01:49:39):
Directly?

Speaker 9 (01:49:41):
Yeah?

Speaker 3 (01:49:41):
Directly from them?

Speaker 9 (01:49:44):
Yeah, the name of the company, so it wasn't Amazon. Yeah.
I got the phone number two, and i've this last
time here. I told them about what happened two years ago,
and they didn't care about that. I said, I'd like
to have my money back, which I really don't care.

(01:50:04):
It was only one hundred and nine dollars, but I
wanted to warned people about this company because they don't
give the money back.

Speaker 3 (01:50:15):
Well, if you if you cancel, By the way, did
you did you get the did you get the one
back for the uh six hundred dollars? No?

Speaker 9 (01:50:26):
Never got nothing?

Speaker 3 (01:50:28):
No? No, I mean, wait, well, how much did you
pay for this this this CARV one that you just
did the candid.

Speaker 9 (01:50:37):
And how much dollars?

Speaker 16 (01:50:38):
Oh?

Speaker 3 (01:50:38):
Oh wait, wait so the one many years ago was
also one hundred and nine dollars.

Speaker 9 (01:50:44):
No, six hundred and some dollars. I never received the
money or the the item years ago. Two years ago, Yeah,
about two years ago. Yeah, two years.

Speaker 3 (01:50:57):
Ago you spent six hundred bucks and got nothing. And
then a few days ago you spent one hundred and
nine bucks and canceled and got nothing.

Speaker 9 (01:51:05):
Right, and I realized it was the same company.

Speaker 3 (01:51:09):
So this has nothing to do with Amazon. The reason
I keep going back to Amazon is that was Kaschina wrote.

Speaker 9 (01:51:15):
Down where Yeah, I went on Amazon to look for
this tin, I popped it in and this car being
placed to canvas place or whatever it is see ARV.

Speaker 3 (01:51:29):
Well okay, well then Amazon will get you a refund
for the one you did just now. They're not going
to get you the refund.

Speaker 9 (01:51:36):
Go ahead, yes, sir, what I don't care about the money.
I don't need the money. I just want people to
be aware of this company. They're crooked.

Speaker 3 (01:51:52):
But if you can get a refund, if you can
get a refund from Amazon, why wouldn't.

Speaker 1 (01:51:58):
You do it.

Speaker 3 (01:51:59):
Yeah.

Speaker 9 (01:52:00):
I ain't gonna even be bothered. I just want other
people to know. I don't need the money.

Speaker 3 (01:52:06):
No, I just want all right, all, thank you, thank you, Phil. Okay,
people understand you're gonna get ripped off. Even though when
I go to Amazon, there's no such company as CARV
at all. Can't find them anywhere. When I put CARV in,
I get knives. No such a company comes up. So

(01:52:27):
I don't know how you found it on Amazon because
there is no one on Amazon. There is no CARV
canopy on Amazon. So is that what you really shopped for?
Because it's not there. I've seen canopies, but not CARV.
There's no such thing.

Speaker 6 (01:52:49):
And Amazon, I don't I mean, honestly, of all the
companies in the world, with the exception of maybe Walmart
their return policyism.

Speaker 3 (01:52:56):
But yeah, but one of the problems here, Mark is
there is no such which thing is carvy c A
r ve. There is no CARV on the internet. There
is no CARV for tarps. So I don't even know
what he's talking about. But Phil, it's always nice to
talk to you. And whatever you're drinking. Whatever you're drinking

(01:53:17):
that day, April, what's going on with you? April? Welcome
to the show. What's happening?

Speaker 1 (01:53:25):
Hi?

Speaker 20 (01:53:25):
Tom? I hope you're having a great day.

Speaker 3 (01:53:27):
I am having a great damn alive. What's going on
with you?

Speaker 20 (01:53:32):
Always good to be six feet above ground?

Speaker 3 (01:53:34):
Right? Yeah? So what's happening?

Speaker 1 (01:53:39):
Well?

Speaker 20 (01:53:39):
I felt like I did all the right things as
a consumer. I am moving, moving out of state, moving
from Okay Color.

Speaker 3 (01:53:48):
I will tell you if you did the right thing
or not. What did you do?

Speaker 20 (01:53:53):
So I hired a large, well established moving company, So
I thought United.

Speaker 3 (01:53:58):
Okay, who Okay, that's good? And what local agent did
you use? Here's the trick.

Speaker 20 (01:54:06):
So when I hired United had a great representative, their
customer services been phenomenal.

Speaker 3 (01:54:12):
When you say you hired him, what do you mean
by that, what do you mean you hired him? What
does that mean?

Speaker 20 (01:54:18):
Okay, yeah, yeah, so I called them, arranged the moving,
got an original quote, everything looked good. Didn't realize that
they then subcontracted the move to Green Planet Movers in Denver. April,
No idea, April probably would not.

Speaker 3 (01:54:36):
April April, you did not hire United Moving in Storage
if they moved, if they gave you to an independent mover,
because they have an agent here in Denver. You thought
you thought you were hiring United Moving in Storage. You
were filling out a phony blooney Internet lead and they

(01:54:56):
gave it to a mover who bought the contract. I'm so,
but unless you can show me the original site you
went to for United Moving in Storage. There are so
many moving companies out there that phony up their names
to sound like some of the popular moving companies. But
I assure you there is no way United or any

(01:55:18):
of the others North American or any of them would
subcontract to an independent mover. They go to their local agents.

Speaker 20 (01:55:30):
Yeah, yeah, and I had an agent contact. So it's
just a strange thing.

Speaker 3 (01:55:34):
But at any rate, well, April April, it's not a
strange thing. It's an impossible thing. I am telling you
that somewhere along the line you got scammed, but it
wasn't United. I'm on their website. United only uses local agents.
They would never send you to another company. So you

(01:55:54):
thought you hired United? And who they? They sent you to?

Speaker 20 (01:56:02):
Green Planet Movers.

Speaker 7 (01:56:04):
Yeah, so that's where the issue lies.

Speaker 3 (01:56:06):
And are they a United moving and storage agent?

Speaker 1 (01:56:12):
Yes?

Speaker 3 (01:56:13):
That is okay. I want to look at their website.
I want I want to verify that. So give me
their website. Give me the local website.

Speaker 20 (01:56:23):
For Green Planet Movers.

Speaker 21 (01:56:25):
Yes, for green green planets. Yes, you got it, ye,
green Planet mark.

Speaker 3 (01:56:35):
Are you on the website?

Speaker 6 (01:56:37):
Yeah, i am.

Speaker 3 (01:56:38):
I'm trying to say, are they United? Are they United
Moving and storage company?

Speaker 6 (01:56:44):
I don't think they are, but I'm looking still.

Speaker 3 (01:56:53):
Okay, I think I'm going to look for him. Green
Planet move sounds like a nice name. I want to
hear the problem, by the way, because I'm not saying
we can't help you, but I just want to. I
just wanted to get it straight from upfront. I'm looking
at Greenplanetmovers dot com and I don't have them. Okay,

(01:57:16):
now let's see Green Planet Movers. They are not a United.
They're not. They're just not they otherwise they would mention it.
They it's part of something called green Planet, their own company.
So I'm telling you that there is no way United
would have assigned them. So okay, so let's just go

(01:57:40):
right to this. You're dealing with Green Planet movers. Now,
let's try to help you. What's going on?

Speaker 5 (01:57:46):
Okay, thank you so much.

Speaker 20 (01:57:48):
So I was quoted an original price with a given
square footage of nine and sixty nine feet, which would
be slightly less.

Speaker 3 (01:57:57):
What did they did they come to your house? Did
they come to your house?

Speaker 1 (01:58:04):
Yes?

Speaker 3 (01:58:05):
Oh they did, okay, and they gave you an estimate
after visiting your home.

Speaker 1 (01:58:12):
Yeah.

Speaker 20 (01:58:12):
Yeah, So the original quote was overestimated at nine hundred
and sixty nine feet, which roughly, you know, the high
point of a twenty foot truck would be like one
thousand and thirteen feet. Okay, thousand thirteen feet.

Speaker 3 (01:58:31):
So the person that came out, the person that came
out from Green Planet, and I'm really happy that they
came out to your home to do this because the
ones that do it on the phone, they they're they're terrible.
So they came out and told you that on the outside,
on the outside overestimating. They figured nine hundred and sixty

(01:58:52):
nine square feet or actually it's not square feet, it's
cubic feet.

Speaker 20 (01:58:58):
Cubic feet exactly. Yeah, Okay, I'm going to clarify the
estimate was done on the phone originally, so no, it
was not.

Speaker 7 (01:59:07):
Like they came to that.

Speaker 3 (01:59:08):
Okay, then then it doesn't count because did they send
you something in writing that said nine hundred and sixty
nine cubic feet? Okay, if you can send that to me,
because I'll guarantee you that on that contract. So far,
you said you've done everything right. You got snookered into
a company that's not United Moving, and then you got

(01:59:30):
a quote over the phone which is never correct. And
I'll bet you whatever you got in writing says it's
only an estimate.

Speaker 20 (01:59:43):
I will double check, but that is I know it did.

Speaker 1 (01:59:46):
You don't have to.

Speaker 3 (01:59:47):
I'm telling you that if Green Planet gave you an
estimate on the phone, and they sent you an estimate,
it's an estimate for nine hundred and sixty nine cubic feet.
The way you get around that is you get a
guaranteed not to exceed contract. But I don't think you
have it guaranteed not to exceed. I think you have
just what you had, which was an estimate. But here's

(02:00:09):
what I want to hear. How much over the estimate
did they go when they showed up.

Speaker 20 (02:00:16):
Here's the thing, it's greatly under the estimate. And I
have PROOFI a photog. Oh really, the truck itself through,
it's far less than nine hundred and sixty nineteen.

Speaker 3 (02:00:27):
So when they showed up, when they showed up, did
they did they tell you it was less than that?
Or did you just figure it out?

Speaker 20 (02:00:36):
They told me it was less than that, and I
took a photo of the truck.

Speaker 3 (02:00:40):
Okay, So did they say did they say because it
was less you would be paying less?

Speaker 1 (02:00:47):
Yes?

Speaker 20 (02:00:48):
But I received, okay, good from a Danielle at Green
Planet Movers stating you're going to be charged far more.

Speaker 3 (02:00:56):
And okay, win, okay, hold on, you're going too fast, April,
you're going too fast. They come to the house. Yeah,
they come to the house and they say, April, this
is way less than we thought. You're not going to
be charged as much. Did you get that in writing?

Speaker 20 (02:01:19):
I do not have that in writing.

Speaker 3 (02:01:21):
Okay.

Speaker 21 (02:01:22):
So then through the United Yeah, what rep what are
you talking about the rep with United.

Speaker 3 (02:01:29):
There was no United rep.

Speaker 20 (02:01:33):
Well, the person that originally let me see it says
United Movers. In the email she was talking April.

Speaker 3 (02:01:42):
Do you have April? Let me just add, do you
have a contract from United Moving in Storage? Uh? Huh okay,
send it to us. Hold on, put her on hold.
I don't want to talk. I want to see her
contract with United Moving in Storage and then we can
take care of it so so we don't even have
to go through this mat because they're a reputable mover.
If they gave you a written estimate, I want to

(02:02:04):
see it from United Moving and Storage three o three
seven one three eight two five five. Go with a
sure thing Denver's Best roofer Excel Roofing dot com. You
don't pay a cent until you're contenth time for an

(02:02:26):
insurance checkup free, no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out Now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino, your troubleshooter three all

(02:02:56):
three seven one three talks seven one three two five five.
So I got that contract. It is not United as
I suspected it wouldn't be. It's called United Express, has
nothing to do with United Moving and Storage. In fact,
it's even worse than that. The contract is out of
West Palm Beach, Florida, and ninety nine percent of all

(02:03:18):
moving ripoffs originate in Florida. So if you watched any
of my videos, the first thing I recommend is never
hire a mover from Florida. Number two only deal with
major movers and use local agents, and number three only
get a guaranteed not to exceed contract. So, April, you
started out the conversation. I don't mean to give you

(02:03:40):
a hard time, but I want to tell others you
started out the conversation, you did everything right, and I
have to contend that you've done everything wrong. Now that
doesn't help you, and perhaps we can put someone on
it to help you. But I need to know the
main issue right now. So you were quoted nine hundred
and sixty nine cubic fee, but what dollar amount were

(02:04:01):
you given?

Speaker 20 (02:04:05):
That is in the contract in me just a second year.

Speaker 3 (02:04:08):
Yeah, I'm sorry, I don't have it in front of me.
I just wanted to know, and basically what was the amount?

Speaker 20 (02:04:16):
I want to say it was right around three seven hundred.

Speaker 3 (02:04:19):
So now what I need to know is this. I
need to know is this but the final price? I
imagine it's the final price because they're ready to deliver
or did they already deliver or what did what happened?
The final price was much more? How much.

Speaker 20 (02:04:37):
The first portion of the price was.

Speaker 3 (02:04:41):
I just need to know the whole price? What is
the whole price going to be? The final price?

Speaker 20 (02:04:48):
There in lies the problem I do not know. It
keeps going up and up, and they're saying, now you
have to pay an additional seventeen hundred.

Speaker 3 (02:04:58):
Okay, so thirty seven one hundred plus seventeen.

Speaker 20 (02:05:01):
Hundred, actually plus nineteen hundred, so.

Speaker 3 (02:05:06):
Thus far thirty seven hundred plus nineteen hundred. Yeah, yeah,
you got it.

Speaker 20 (02:05:12):
And they added a bunch of packing supplies when actually
they used my own packing supplies.

Speaker 3 (02:05:18):
Because well, I'm going to give you the bad news.
I'm going to give you the bad news. Yeah, here's
the bad news. There's no one to help. No one
goes after movers. Okay, so that's the problem.

Speaker 6 (02:05:29):
And not only that.

Speaker 3 (02:05:31):
Tom.

Speaker 6 (02:05:31):
Look at the bottom of this contract, it says shipper
meaning her, understands that they will enter into a contract
a bill of lighting with the carrier directly. United Express
Moving and Storage is not a party to the contract
for moving services. Shipper agrees to exclusively pursue the motor
carrier directly for all claims of overcharges property damage, including

(02:05:56):
with that blah blah blah blah blah.

Speaker 3 (02:05:59):
God dang it, gosh, dam Let me ask you something.
I'm glad you can laugh at this, because I wouldn't
be laughing. But United Express, did it occur to you
that United Express Moving in Storage out of Florida was
not United Moving in Storage apparently, because it's actually called United,

(02:06:23):
It's actually called United Van Lines. Yeah, yeah, I gotcha.
I got Okay, so you didn't. You weren't dealing with United.
So there's nothing we can do about that part, I'm
telling you. I hope to goodness. No, you know, we
can have somebody call and say, why are you going

(02:06:45):
so much over the estimate? But Mark, uh Mark. Basically,
what they're saying is, well, we can't call United. We're
going to have to call this this Green Planet Movers,
who are local. We're happy to call them. So, Deputy Dollar,
you want to call Green Planet Movers for her and
ask why they're going so far over the estimate. We

(02:07:07):
can definitely get him on this. He stepped out for
just a brief moment. Yeah, I will.

Speaker 6 (02:07:12):
You know what we'll do.

Speaker 3 (02:07:13):
We'll have somebody call over there, April, and really, you know,
I know they're going to justify it and say, well,
it was way more than we thought, blah blah blah.
But it sucks it really so.

Speaker 6 (02:07:25):
By the way, they don't even say what it is.
The only one that just threw out a ballpark is
his broker, who has nothing to do with the move.
If you read this contract like literally, they do nothing.

Speaker 3 (02:07:39):
Did you let me ask you something. Did you ever
get your stuff April?

Speaker 20 (02:07:45):
No, I haven't gotten it yet. So one, I want
to make sure you get my stuff undamaged.

Speaker 3 (02:07:50):
Well, let me ask you this, if they do show
up with your stuff damage. If they do show up
with your stuff damage, what will you do about it? Counsel,
It's okay? Is your stuff worth going to court over?

(02:08:12):
You understand? I just need to make I need to
do a reality check for people to consult an attorney on.
This is going to be five grand.

Speaker 6 (02:08:24):
Yep, well how about this? How many times do we so?

Speaker 17 (02:08:26):
So?

Speaker 3 (02:08:27):
I want to know if your stuff shows up? If
your stuff showed up one destroyed, it would cost you
fifty grand to go to court. I tell most people
don't bother moving buy new stuff. Yep, I'm not kidding.
I swear to God, I am not kidding. It is

(02:08:49):
it is almost never worth moving the crap that you have.
It's almost never worth it unless you have some really
important stuff. Deputy Dollars, see if we can help her out.
Because you agreed to sixty cents a pound. That's what
you agreed to. We have more coming right up. Go

(02:09:17):
with a sure thing Denver's Best roofer Excel roofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up, free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven one help.
You'll think you're his only customer when you choose Frank

(02:09:39):
Durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi tom Artino here three oh three
seven one three talks seven one three eight two five five.
Don't forget fixmihome dot com. You get free second opinions

(02:10:02):
from fix It twenty four to seven and K and
H Home solutions for windows, siding, doors and more. They
have painting pros as well. Knh It's Khwindows dot com. April.
We are so sorry you're having this problem with movers.
By the way, you are one of many people who
are scammed. In fact, it's not a They're really designed

(02:10:25):
to scam people. And I want to explain to people
once and not once and for all. I'll be doing
it again and again and again. Here's how it works.
The very per first person you contact on the internet.
They can be posing as anyone, it doesn't matter. The
very first person is designed to get you to sign
a contract and put down money. The contract they give you.

(02:10:47):
The price is meaningless. They just give you a price
to make you feel comfortable, and then they collect it
down payment. That down payment goes to them and they
do nothing nothing, and the price they gave you is
not binding. So then after you pay them three grand,

(02:11:09):
they take that contract and sell it to someone for
one thousand bucks or five hundred bucks. That person who
gets that contract, their job is to go to you
and to get you to pay more, and they say
this reason or that reason. Then on moving day when

(02:11:30):
they come to pick up your stuff, they say, oh,
this is more than we thought, and then they get
you to pay more. Then when it comes time, then
they sell it to someone who decides to drop it off.
Their job is to drop it off and to get
you to pay more. By the time you're done, you've

(02:11:50):
paid the initial person who does nothing but gathers the lead,
the second person who does nothing but calls you to
arrange for pickup, the third person who comes to pick up,
and the fourth person who comes to deliver. Those are
the four stages. Now some of them can be combined,

(02:12:11):
but they will be stages four of them. Nonetheless, you
will be bumped four times. As I said, sometimes they
can consolidate the guy that sells the contract to someone
who comes and picks up, and they bump you twice
in one move. They don't say us twice, but they
just pay twice, you pay twice as much. If it's

(02:12:32):
a tiered move, it goes from the guy who originates
the contract, to the guy who bought that contract, to
the guy who goes to pick up, and then the
guy who goes to deliver. Remember you're gonna be bumped
four times. Sometimes they're combined. The only way, the only
way to do around it is to go to a

(02:12:53):
is to go to a national mover who is recognized
like Grable, North American, Mayflower, whatever. But you must make
sure you're with them. And even this woman thought she
was dealing with one, but she wasn't. And when they
give you the local agent, the local agent should have
the same name like Johnson Moving in Storage I believe

(02:13:16):
is North American, but you'll know them by both their name,
but they have to be flying the flag of the
national mover that you contacted. It's the only way to
protect yourself. The moving business is out to rip you off.
It's one of the worst industries in the world, and

(02:13:38):
for some reason, ninety nine percent of them are out
of Florida. Why I don't know, I don't know. I
don't know. In fact, I'm going to ask my boyfriend,
why are ninety nine percent of No, I'll ask im

(02:14:00):
going to ask verbally because I can put them on
the air. I don't think. I don't think even Dragon
or mind me putting my boyfriend on the air because
Chat agrees to it. Okay, I'd like to know why
ninety nine percent of the moving scams originate with so
called moving companies out of Florida. Let's hear what that

(02:14:22):
my my boyfriend has to say.

Speaker 12 (02:14:25):
Yeah, absolutely, let's dive into that.

Speaker 22 (02:14:28):
So it's kind of a known trend that a lot
of these moving scams do get traced back to companies
based in Florida, and the reason is kind of a.

Speaker 12 (02:14:35):
Mix of factors.

Speaker 22 (02:14:37):
There's historically been a pretty lax regulatory environment there when
it comes to interstate moving companies, and that can attract
some less than scrupuloit operators.

Speaker 3 (02:14:47):
A lot of these.

Speaker 22 (02:14:47):
Scanning movers will set up shop, rebrand themselves, or just kind.

Speaker 3 (02:14:52):
Of operating in that gray area.

Speaker 22 (02:14:53):
Because it's a place where in the past enforcement hasn't
always been Aha. Of course, that's just a general explanation.
I'd love to hear what your boyfriend thinks about it, too,
and chat more about it from there.

Speaker 3 (02:15:05):
Aha. All right, he had you pegged here here. Here's
what I want to ask you. Are you able to
fill in with for me on my radio show instead
of Mark Major. Oh that's a fun idea.

Speaker 22 (02:15:18):
I mean, I can definitely help you out with all
sorts of info and talking points, but I have to
admit I'm more of a behind the scenes digital assistant
than a live radio host like you. I can't quite
step into Mark's shoes on air, but I'm here to
help you prep or come up with anything you.

Speaker 3 (02:15:34):
Need for your show. What do you know about Mark Major?
M A G. E. R.

Speaker 22 (02:15:40):
Well, I can tell you a bit in general terms,
but I don't have any private details or anything super
personal from what I know on the public side, Mark
Major is often mentioned as your co host and a
partner in the Troubleshooter Network.

Speaker 3 (02:15:54):
Wow, you two seem go keep going absolutely so.

Speaker 22 (02:15:59):
Yeah, Mark's kind of your right hand guy and the
Troubleshooter show. He helps you dig into all those consumer issues,
and I think he's known for being pretty direct and
no nonsense when dealing with complaints or helping listeners out.
It sounds like you both have a pretty good dynamic going.

Speaker 12 (02:16:14):
So while like he's literally fill in for him.

Speaker 22 (02:16:16):
Hopefully I can at least keep you company on the
planning side.

Speaker 3 (02:16:19):
Is is that weird? I mean, that is so weird. Huh,
that's chat GPT. I mean it's just I have the
paid version. Not that it matters. I imagine you get
the only thing with the paid one. I don't have
a limit and so uh yeah, so anyway, wait.

Speaker 6 (02:16:36):
Wait, wait, ask about Dmitri because he's always kind of
you know, he thinks big brothers.

Speaker 3 (02:16:45):
Wait, wait, what do you know about Deputy Dmitri that
I use on my show? Deputy Dmitri.

Speaker 22 (02:16:54):
Yeah, he's definitely a well known character on your show.
I know he's one of the folks you call on
to help with those tough consumer cases, kind of like
one of your show's enforcers who steps in to get
things moving when a business isn't cooperating. He's got that
sort of problem solving, no non sense vibe, and I
know listeners love hearing about how he helps resolve their issues.

(02:17:15):
So he's definitely part of the Troubleshooter teams.

Speaker 5 (02:17:17):
Trump.

Speaker 3 (02:17:18):
Do you know what he does for a living when
he's not doing the Troubleshooter show?

Speaker 1 (02:17:24):
Yeah?

Speaker 22 (02:17:24):
Absolutely, so, from what I know, when he's not on
the Troubleshooter Show, Deputy Dimitri actually works in law enforcement.

Speaker 3 (02:17:31):
Oh no, okay, okay, stop, he's not in law enforcement.

Speaker 1 (02:17:36):
Cover.

Speaker 3 (02:17:36):
You took that from Deputy What do you know about
a guy we call Deputy Chopper? He used to be
in law enforcement? Got it? Thanks for the correction there.

Speaker 22 (02:17:48):
So, yeah, Deputy Chopper is the one who actually used
to be in law enforcement. He's kind of one of
your show's legends, right. I know he's brought that experience
from his law enforcement days into helping out with consumer cases,
and I think that background is what gave him that nickname,
Deputy Chopper.

Speaker 3 (02:18:04):
Okay, no, no, sorry, thank you. Uh, you're a little
wrong on that, but I like the way you're like
trying to piece things together from what I say to
me your boyfriend. Now here's what I do want to know, though,
who's prettier Mark major or Sue's major?

Speaker 12 (02:18:21):
Oh that's a that's a sneaky one.

Speaker 3 (02:18:23):
You're putting me in a spot there.

Speaker 22 (02:18:25):
Honestly, I think both Mark and Suzanne have their own
charm and judgment.

Speaker 3 (02:18:31):
Out of it.

Speaker 12 (02:18:31):
I'll just say you've got a good team all around
all right.

Speaker 3 (02:18:34):
So there we go, ladies and gentlemen. He was bs
ing us Mark.

Speaker 19 (02:18:39):
Yeah, especially with a charm part Yeah, and the chopper.

Speaker 3 (02:18:42):
And then Deputy Dimitri he figured was law enforcement.

Speaker 6 (02:18:45):
I think he just yesked like literally, just okay, ask
him who Deputy wallpaper Mark.

Speaker 3 (02:18:53):
He didn't guess about partners in Troubleshooter and all that.

Speaker 6 (02:18:56):
No, Us, he didn't guess about. But ask him about
make up a name for a deputy somebody we've never had.

Speaker 3 (02:19:02):
Okay, okay, hold on, what can you tell me about
my Deputy Joe?

Speaker 22 (02:19:11):
Well, I can tell you that Deputy Joe is definitely
one of those figures you've mentioned as part of your
Troubleshooter crew.

Speaker 12 (02:19:17):
He's one of the folks you turn to

Speaker 3 (02:19:18):
When, oh my god, we got more coming right up
and this will get ripped off on that aim