The Troubleshooter 9-09-25

Episode Transcript

Speaker 1 (00:00):
Yeah, ripped off, you need it, that's who.

Speaker 2 (00:09):
You don't have.

Speaker 3 (00:12):
You come run ins astas.

Speaker 4 (00:14):
As you can.

Speaker 1 (00:15):
Shoot's gonna help coming Dix is the Troubleshooter show.

Speaker 5 (00:22):
No Tom Martine, Hey, Hey, Hey, how are my peeps doing?

Speaker 3 (00:27):
Yeah, let's talk. Let's make media work for us, Media
with a purpose. You know, I love uh, I love
the media general, but sometimes it's just a bitch fest.
What I like doing is taking the bitching and moaning
and turning it into solutions. You know, this really is

(00:47):
the only show that actually gets directly involved in your
life and your liberty and pursuit of happiness. The things
that tick you off, I like to say, and the
things that make you tick.

Speaker 5 (00:57):
So welcome.

Speaker 3 (00:58):
You can call us at any time on three zero three. Martino.
Pass that around to anyone. I even put it in
my book. I wrote a little book for kids. It's
called it's called Welcome to Adulthood, A Guide for Life
after eighteen. And it's available on Amazon. And the only
reason it's available on Amazon is I gave I'm giving

(01:18):
it away in my social media. Amazon would not allow
me to do free, so I had to do a minimum.
So it's four ninety five. But if you go to
my social media, any part of it just searched me.
You can download that book for free, and it's truly
a guide. And it happened because I was trying to
figure out, not trying to figure out. I was figuring
out what I needed to teach my kids. There's just

(01:40):
so much and part of it was my bout with cancer,
thinking if I'm not going to be around, my kids
need to know these things. There are just so many things,
and I give silly examples, but like even getting your
teeth clean, how often when did they change in their car?
And credit cards and all just everything. I mean, think
about it. When your kids are fourteen, their babies, when

(02:02):
they're eighteen, they're adults. That's four short years. I mean truly,
and I think this book is perfect for them, and
it's perfect for you. Not so much that it goes
into each and every detail. It doesn't, but it's a
reminder of the main categories we need to address. Now.
I don't bring that up to push book sales because
it's free, but the point I brought up was I

(02:23):
have my three h three Martino number in there, and
I've been getting calls. Interestingly enough, from a few college
professors and not a few one and then a few
teachers who are using this book now, and they wanted
to know does that three h three Martino really work?

Speaker 5 (02:38):
And it does.

Speaker 3 (02:39):
I mean, when we're on the air, it comes right
through to here. When we're off the air, it goes
to our voicemail and we call you back. Kacchino can
tell you that she checks that message several times a day.
Three oh three Martino three O three six two seven
eighty four sixty six. You can also call us live
on the show through the iHeart in Denver which is

(03:01):
three O three seven to one three talk seven one
three eight two five five, and we're available on We
stream the show on YouTube as well. I have Hannah
Davis with me. We'll go to her in a minute.
Here fixmihome dot com, which is the website for Fix
at twenty four to seven. This is what's called the
shoulder season. Do you know if people listen to me
during the shoulder season, I would venture to say they

(03:22):
would save thousands and thousands of dollars. Do you know
all of us, we are all the same. For some reason,
we wait until a freeze, or we wait until heat,
or we wait until major rains. For some pumps, we
wait until there's a problem before we address it, and voila.

Speaker 5 (03:39):
We're in line with a.

Speaker 3 (03:40):
Bunch of people and there's no way we can get deals. Jessica,
welcome to the show. What is going on with your
conversion van Jessica.

Speaker 6 (03:53):
Oh hi, this is a bit of a surprise.

Speaker 7 (03:56):
I suposten to you all the time going up Conversion
Van in the middle of I'm in the middle of him,
my ulternator, my daughtery died. I'm on a bit of
a pilgrimage after kind of losing everything I had in Colorado.

Speaker 3 (04:11):
And now, wait a minute, Wait a minute, how did
you How did you lose everything? Jessica.

Speaker 7 (04:18):
I've been in a very unlucky individual passed divorce and
in some situations with my ex husband and losing family
and a lot of stuff like that just kind of
left me with nothing.

Speaker 3 (04:32):
And wow, that sounds pretty that sounds pretty sad. I mean,
did it happen all of a sudden, Jessica.

Speaker 7 (04:40):
Recently?

Speaker 3 (04:41):
It did.

Speaker 7 (04:41):
Recently, it did within the past year. Things just kind
of slowly trickled away. I lost my apartment and I'm
in my vand now just trying to find a way home,
and hopefully that way home is is somewhere on the
West coast where my mom grew up.

Speaker 3 (04:57):
So, Jessica, so you're leaving the area. So how long
if you had your version Van.

Speaker 7 (05:03):
I've had my Conversion Van. I've been doing it for
about three months. Was in Colorado for four years or sorry,
forty years, and now I'm been on the road for
three We are three months.

Speaker 3 (05:13):
So okay, So what is the issue? What is the
issue that we can help with? It sounds like you
need help. Tell me about what kind of help do
you need with your van.

Speaker 7 (05:26):
I need somebody to help me be able to get
my battery and alternator fixed against so I can continue
to go to California, so I can continue trying to
find work enough to get me up to Washington, where
hopefully I can find a place I can call home.

Speaker 3 (05:42):
Okay, California is a very bad economy right now.

Speaker 5 (05:46):
I don't know what you plan to do there.

Speaker 3 (05:48):
That might be one of the worst places you can
go if you're homeless. No, no, it might be one
of the worst places you can go if you're homeless
and need help. Colorado's a bad place too very expensive.
Why did you pick California?

Speaker 7 (06:04):
I picked California so I can I've never traveled my
whole life. I pick California so I can enjoy the
moment after these bad moments I had in my be
able to make a journey for myself to a new beginning.
And it's not even like working in California. I do
a lot of side work. I do tech repair. I
have done reselling and buying and restoring and repairing for

(06:25):
twenty seven years. I've got a lot of stuff that
I'm capable of, art, writing, costuming. It's just I kind
of got stuck in a place.

Speaker 3 (06:34):
So, Jessica, it ain't me, Jessica, how do you know?
How do you know what's wrong with your van right now?

Speaker 7 (06:41):
Because I'm very tech savvy and I've modified half.

Speaker 3 (06:43):
Of her okay, and so you need a battery and alternator.

Speaker 7 (06:50):
Just a battery and an alternator to be able to But.

Speaker 3 (06:53):
I'm asking you this though, did you run any tests
to discern that or are you just guessing based on
your experience?

Speaker 6 (07:00):
What?

Speaker 3 (07:00):
How do you know this? Because I mean, you know
I have someone I can What's.

Speaker 5 (07:06):
That, sir?

Speaker 7 (07:08):
I'm so sorry it's based off of my experience, sir.
So like I, I am very electrically and mechanically aware,
but it's a situation where if I don't have the parts,
I can't fix it. Okay, NAT's been kind of funny
for a while, and I'm.

Speaker 5 (07:20):
Locating it all how old? How old? Tell me about
your van?

Speaker 3 (07:25):
If you could.

Speaker 7 (07:27):
'su's two thousand and two cord Windstar conversion van. I
call her Bunny, and we've got a little a couple
of little antanas on stop that gave her her name.
We've got several solar systems and how.

Speaker 3 (07:37):
Many miles on it?

Speaker 5 (07:39):
How many miles of one hundred.

Speaker 7 (07:41):
And forty one thousand plucks? But I'm gonna did you have?

Speaker 3 (07:45):
Did you have a checked before you bought it?

Speaker 7 (07:49):
I got ripped off, sir, But it was all that
I had.

Speaker 3 (07:55):
Okay, So all right, I got to figure out I have.
I got to figure out how we can help you.
I got Deputy d Is stepping up to the mic.
Hold on Dan a couple Do you want me to
get Kevin on or anything? I'd like to get Kevin on?
You know, Jessica. What we might be able to do

(08:17):
is get you an honest to god estimate first before
you go off trying to peacemeil this thing, because I mean,
let's just get it checked out before you leave. And
I think what we can have is one of our
shops check it out for you and give you a
list of what it needs, so we're not chasing little problems.

(08:38):
I want to make sure we if you have a
twenty three year old van with one hundred and forty
thousand miles, I want to make sure what you need
is what you need before we.

Speaker 5 (08:50):
Bother trying to get something fixed.

Speaker 8 (08:52):
What were you going to say, d Tom Something that
Jessica said at the very beginning kind of piqued my interest. Jessica,
did you say that your battery and alternate went out again?
As is this happened before?

Speaker 7 (09:06):
Yes, and I've managed to David a couple of times.
I'm on disability and better than side work, I have
no income.

Speaker 3 (09:13):
So are you on Social Security disability? Yes? I am.

Speaker 7 (09:19):
I am how old?

Speaker 3 (09:20):
And Jessica, do you mind if I asked how old
you are?

Speaker 7 (09:24):
I'm forty years old. I just turned forty last month
when I started this journey.

Speaker 3 (09:29):
And what started the journey? Meaning in your van?

Speaker 7 (09:34):
Yes, I'm starting the journey in my van was when
my tweenager had had those hormones running through home and
they decided that, you know, one of the parents is
going to be the parents that they don't need at
the moment. And right before that, I had a good friend,
really close friend to me that was murdered in Colorado.

Speaker 5 (09:56):
Oh my god, I did that.

Speaker 7 (09:57):
I shouldn't just stay there.

Speaker 6 (10:00):
Yeah, scuse me.

Speaker 3 (10:04):
Yeah, it sounds like you're going through a rough time, Jessica. Jessica,
what's the nature of your disability? Again, we asked these
that We asked these questions to try to figure out
how we can help you, not just to be probitive,
just for the hell of it.

Speaker 5 (10:18):
What is your disability?

Speaker 7 (10:19):
I'm an open book.

Speaker 3 (10:21):
I have.

Speaker 7 (10:23):
Several spinal issues, including sclerosis. I have two bad hips.
What I'm disabled for currently under the government is severe
CPTSD bipolar OCD. Okay, all right, that's pretty difficult.

Speaker 3 (10:40):
But Jessica, are you are you on meds? Are you
are you taking your meds? Jessica?

Speaker 9 (10:45):
Oh?

Speaker 7 (10:45):
Good, Absolutely, I would not go without them.

Speaker 3 (10:49):
Okay, hold on, Jessica, Let's take this one step at
a time. I want to get I want to get
my one of my car experts on uh SO hang
on okay three O three seven to one three talks
one three A two five five. As you know, water
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(11:10):
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(11:32):
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(11:54):
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(12:15):
home with Remax Alliance. Three oh three nine two zero
sixteen twenty two. I'm Tom Martino. You're a troubleshooter three
all three seven to one three talk seven one three
A two five five. Okay, if you call us and
you're on hold, you won't be on hold long. But

(12:37):
I just asked for your patients.

Speaker 5 (12:38):
We have a lot of.

Speaker 3 (12:39):
People who call and then they hang up because they
think I'm not going to get to them. I really
want to give time to people, and I want to
get to you as soon as possible. I promise. So
Jessica is having a problem with their conversion van. Basically
it's a two thousand to Ford van one hundred and

(13:01):
forty thousand miles. She thinks she needs a battery and alternator.
I guess my experts. I'm just asking a couple people.
I want to ask Jeff Vick just up front, because
he deals with a lot of vans and issuvs if
these are characteristic of anything particular. Coming up on one

(13:23):
hundred and forty thousand miles. She wants to move away,
she wants to take this van and live in it
for a while, and she's going, you know, to the
West coast. Jeff It sounds to me like a two
thousand and two Ford van at one hundred and forty
thousand miles. She might be eventually, even if she doesn't
think she has a problem running into transmission issues eventually here.

Speaker 5 (13:50):
What do you.

Speaker 10 (13:50):
Think that's entirely possible, especially on those vands. Those conversion
vans are a little weighted down.

Speaker 11 (13:55):
A little bit more.

Speaker 10 (13:56):
They had a real bad tendency to shove the shrafted
with the tail section for the transmission and a lots
of shadow. It's a complete your training, very hot.

Speaker 3 (14:05):
But now now we're not trying to add to your anxiety, Jessica.
But I would hate to have you on the road
somewhere where no one knows you and now you have
a transmission. Are you still in the Denver area, Jessica, No, so.

Speaker 7 (14:22):
I've been on the road for a while. I went
from Denver to Wyoming to Montana, Idaho, through Yellowstone to Utah,
Nevada to Vegas and now I'm stuck here in prim
and I where's that my food stamps? Here?

Speaker 11 (14:38):
I am stuck.

Speaker 7 (14:40):
Stuck.

Speaker 3 (14:41):
Well, when you called, I don't know what you thought
we could do remotely like this. All our experts are
in the Denver area right now, and you need an
alternate agent.

Speaker 7 (14:50):
Actually, my apologies.

Speaker 5 (14:53):
No, no, that's okay.

Speaker 3 (14:54):
I'd love to be able to help you, but we
don't know anybody out there.

Speaker 5 (14:56):
I mean, you know, I.

Speaker 3 (14:58):
Mean, and you don't have any money to pay for repairs,
is that right?

Speaker 7 (15:03):
Yeah? Yeah, I've been keeping this alive by the good
graces of myself. But I also lost a lot of
money in Vegas and it's not even because, uh, well, what.

Speaker 3 (15:12):
Are you doing?

Speaker 5 (15:13):
What the hell are you doing? Gambling?

Speaker 3 (15:14):
Jessica?

Speaker 5 (15:15):
What are you doing gambling?

Speaker 7 (15:16):
I don't gamble, I don't gamble.

Speaker 5 (15:18):
How'd you lose money?

Speaker 12 (15:20):
Drink?

Speaker 7 (15:21):
I'm sorry, go ahead.

Speaker 5 (15:22):
How'd you lose money in Vegas?

Speaker 7 (15:25):
Because every damn machine in Vegas puts the hold on
your card and sometimes they just reject it.

Speaker 5 (15:30):
So I have no no, no, no, no no no.

Speaker 3 (15:33):
They put a hold on your car as provisional credit
in my under So right now you're stranded in what city.

Speaker 7 (15:43):
Grim on the edge of California? And Nevada.

Speaker 3 (15:48):
Okay, I don't, man, I mean, is thevent my insurance?

Speaker 7 (15:54):
They get called y'all?

Speaker 5 (15:55):
So no, no, I get it.

Speaker 3 (15:57):
We were I know he was trying to trying to
help you, and I'd love to try to help you
so much. Kevin Caulkin. I want to ask something, Kevin,
what comes to mind a on a twenty three year
old van with one hundred and forty thousand miles Actually
that's pretty low miles for the for the what comes
to mind that can go wrong?

Speaker 7 (16:15):
Here?

Speaker 3 (16:16):
She says she has an alternator battery problem? Any other
thing comes to mind with you, Kevin?

Speaker 5 (16:23):
On these old vehicles, speak about anything.

Speaker 13 (16:25):
I mean, it needs to be inspective periodically, bell poses,
all that kind of stuff. Seems like the van hold
up pretty good the miles you know that they put
on this in recent times. I mean it's English doing
pretty well, pretty well. But alternators not unusual, not at all.
That's seen a conversion van. A lot of electric electrical
things in that van, are you know, pulling from it too?

Speaker 8 (16:46):
So, Kevin, Kevin, Jessica is something that said something at
the very beginning that piqued my interest. Jessica said this
happened again. And my view in this is, if this
generator and the bad haven't been respect to the fact
that this is now a conversion van in which Jessica lives.

Speaker 5 (17:07):
It would keep faild, wouldn't it.

Speaker 13 (17:08):
Yees?

Speaker 8 (17:09):
So if the if the generation and storage capacity haven't
been upgraded, Jessica's van is going to keep taking out
alternators and batteries because of all the electrical stuff that
Jessica had installed in the conversion van. Is that is
that the right way tore up?

Speaker 6 (17:24):
Yeah?

Speaker 3 (17:24):
You know, here's the thing, little thing. You know, there's
not much you can do, Kevin, remotely like this. I
thought she was local. I would have her run by
and get an electrical check and see what's wrong. How
long does it take to check out an electrical system, Kevin?

Speaker 13 (17:43):
You know a good system, you know to to check
it anywheretween fifteen and twenty.

Speaker 3 (17:48):
Yeah, well that's not been so so, Jessica, I want
to ask you something that you may think sounds remarkably crazy.

Speaker 5 (17:55):
But is it drivable right now?

Speaker 3 (18:00):
Know?

Speaker 7 (18:00):
I was able to get it started enough to get
it back from the other side of the California prim
border back here to the opposite side of where I was,
and she died again. I had helped jump me this morning.

Speaker 5 (18:14):
So you are right now in a stranded van.

Speaker 3 (18:17):
Is the van like, is this where you're actually staying
at night? Yeah?

Speaker 7 (18:22):
Yeah, no, I I travel in my van. I'm a
van lifer. I'm a digital nomad. So usually I'm able
to use my solar to help with keep my alternator
and battery. But they're not cooperating and I'm stuck.

Speaker 3 (18:37):
Can I ask what brought about this? Uh? This urge
to get out of Denver and just to start over?
What was it?

Speaker 7 (18:45):
I lost my kids. I am not like trusted or anything.
Tweenagers have have your kids?

Speaker 5 (18:53):
Have your kids?

Speaker 3 (18:55):
Basically your kids don't want to see you.

Speaker 7 (19:00):
She's just having a lot of difficulties. My kid has
some disabilities like I do. And right now I have
shared custody with my ex husband. But you know, if
the kid is going through things, and I'm living on
you know, in Denver, and it's killing me there between
the heat and the costs, and I wanted to try
to find a new place to live. I wanted to
try to find home, make this pilgrimage to spread my

(19:22):
mom's ashes. Yeah, because her the fourth anniversary of her
death was the second of this month, and her fifty
ninth birthday is the twenty fifth. All right, well, I'm
actually only in Vegas to spread her ashes in Hinderson,
and then I was going to go to California and
see the beach for the first time in my life.
Then maybe make it up to Washington, where I can

(19:42):
find more people like me that have better health care
for my disabilities, and somewhere that I think just might
feel a little bit more like home, since I don't
really have home in Colorado anymore.

Speaker 3 (19:54):
Even after I get it, I get it, I get it.

Speaker 5 (19:57):
How old are your kids?

Speaker 3 (19:59):
Tween ag as you said, twelve years old?

Speaker 7 (20:03):
Acting like a damn sixteen year old.

Speaker 5 (20:06):
Wow? All right, listen, Jessica.

Speaker 3 (20:13):
We don't have a solution, but we do have our suggestions.
I want to thank you for calling us, and we
can deal with your insurance agent if he wants to
talk to us. Jessica, the only thing I can recommend
at this point, honest to God, is maybe some kind
of a crowdsourcing fundraiser. What do they call the main one?

(20:34):
What is it called the fund me? Maybe a GoFundMe,
just to get some money because really and truly we
don't know anyone out there. And yeah, I mean like
right now, do you have any money at all?

Speaker 7 (20:50):
Seventeen books and I don't even have social media?

Speaker 3 (20:54):
Do you have do you have a Venmo?

Speaker 5 (20:57):
Do you have a venmo?

Speaker 7 (20:58):
I have a Venmo? I have Venmo?

Speaker 3 (21:01):
Would you privately give it to I'm serious, now, privately
give it to Kachina off the air. Put them on hold.
That when I said thank you for calling, that was
the clue. So I'd like to put him on hold
and get his venmo. I say his, I'm sorry her
venmo whatever, you have a deep voice.

Speaker 5 (21:21):
Sorry, So get her venmo.

Speaker 3 (21:24):
And then let's see if anyone wants to help out.
We'll pass that along. I don't know what else to do.
I really don't know what else to do. Sometimes we
get people we just can't help, but we'll give it
a try.

Speaker 5 (21:38):
She sounds sincere. She sounds sincere. I you know, I
feel sorry for her.

Speaker 3 (21:43):
Because I think this expression, when you're trying to get
away and run away from yourself everywhere you go, you're there. Yeah,
it's not gonna it doesn't usually work. I think she
has deeper problems than just geographical.

Speaker 8 (21:56):
In my opinion, I was hoping that jessicause many disabilities
won't keep her from maybe trying to get some kind
of an odd job, just some kind of a temp work,
just okay, something.

Speaker 3 (22:06):
To Is there any work you can do at all, Jessica,
any work at all?

Speaker 7 (22:15):
Re advocase open against a very large company from December?

Speaker 5 (22:21):
What kind of case? What kind of case is.

Speaker 7 (22:24):
That that you have disability discrimination through the EEO?

Speaker 5 (22:29):
But what about jobs? Are there any jobs you can perform?

Speaker 7 (22:34):
Pretty much only tech work on the road. I have
a lot of problems. They just had surgery on both
of my hands at the beginning of the year. It's
hard for me with movement because of my back. I
use the mobility device. I walk with the game. I
have my service dog.

Speaker 6 (22:48):
She helps me a lot.

Speaker 3 (22:51):
But like in a van with a dog disabled. No
cash seventeen dollars people. If anyone has any suggestions, give
us a call. I have to take this break. Three
oh three seven to one three talks seven one three
A two five five.

Speaker 14 (23:04):
Listen.

Speaker 3 (23:05):
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(23:26):
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eight three three two six seven five two six seven.
Go with a sure thing Denver's best roofer Excel Roofing
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(24:09):
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two. Hi Tom

(24:35):
Martino here, Welcome to the show. Three O three seven
to one three talk seven one three eight two five five.
Blaine has a question on roofing and any questions you have,
give us a call. We also have Hannah from Fix
and twenty four to seven. Bring up Blaine, Hannah. And
we're doing a special today and it's a special that
happens a lot, and I mean it's a great special.

Speaker 5 (24:58):
Let's explain it. This is the shoulder season.

Speaker 3 (25:01):
We don't have major heat or or cool lovely weather.

Speaker 5 (25:07):
So it's not cold, it's not hot. It's wonderful.

Speaker 3 (25:09):
But it's a brilliant time because you guys are slower
than usual to do.

Speaker 15 (25:13):
What so really our whole business model is prevention and maintenance.

Speaker 3 (25:18):
You know that. That's why the name is fix it exactly.
If you don't have to replace it you want and
you're going to save money.

Speaker 15 (25:24):
We're talking about this earlier and I loved it during
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Speaker 3 (25:27):
This is the prime time.

Speaker 15 (25:28):
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not and maintenance.

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Tom. I think you call it.

Speaker 15 (25:34):
The extreme creme cleanishment. Yes, ye yeah, yea yeah, but
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actually holding spots for Tom Martino listeners for first time customers.
This cleaning is thirty nine dollars. They spend up to
two hours. They take your system apart, they clean everything.
Oh my god, it's a no breakdown guarantee.

Speaker 3 (25:52):
You know I had it done twice. Talk about your
different houses, Well, okay. They they literally take the parts
and they spread it out on a on a tarp
and they clean each and every nook and granny.

Speaker 5 (26:02):
Then they go into the cabinet and clean that.

Speaker 3 (26:04):
They check for leafs, they check for the burners, They
adjust everything, and the furnace.

Speaker 5 (26:12):
Is refurbished.

Speaker 3 (26:13):
It really it's it's to call it a cleaning is
not accurate. It's a refurbishment. Now this adds life and efficiency.
It's thirty nine bucks. They say for new customers. They
don't really mean that. They mean for people who have
never had it done before, because they want to show
you the extent they can do it. You may have
had fixed it out to your house for other things,
but if you've never had this done, you can have it.

Speaker 5 (26:33):
Done for thirty nine bucks.

Speaker 3 (26:34):
Absolutely. Now it's and you want them to call or
go to the website. We want them to do whatever.
Seven to zero five two sakes thirty nine thirty nine
seven tow zero five two sakes thirty nine thirty nine
and fix myhome dot com book now, so we'll revisit
this and then I know Deputy da has been calling
through our correspondences and has questions that we're going to

(26:57):
ask the experts as well.

Speaker 5 (26:58):
Blaine, what's going on with roofing?

Speaker 3 (27:00):
Speaking of experts, we have plenty of experts in the
roofing business.

Speaker 5 (27:04):
What's going on?

Speaker 3 (27:04):
Blane?

Speaker 11 (27:05):
You know, I'm in the process of looking for homeowners
insurance and maybe auto and doing that, I wonder if
I should have my roof checked if I decide to
change insurance companies.

Speaker 5 (27:18):
Well, here's what I want to tell you.

Speaker 3 (27:20):
Do you know between you and me and everyone listening though,
and I'm serious about this, do you know if you've
ever had roof damage or how old is your roof?

Speaker 11 (27:29):
Yeah? You know that company you advertise come out and
did it. I don't know how old it is. Maybe
can if that?

Speaker 5 (27:37):
Oh it's not bad.

Speaker 3 (27:38):
So you've had your roof replaced in the last ten years? Yeah, okay,
you don't. First of all, I want to tell people this.
You don't have to have your roof inspected. I would
never have it inspected. I would simply go to get
insurance and let the insurance company tell me if I
have to replace my roof or not. That's what they're
doing to a lot of people. They are inspecting saying, look,

(27:59):
you got to your roof. There's no way we're going
to buy you a new roof when you have a
hailstorm because it's a piece of crap now anyway, So
what I mean is this blame. If you're looking for
homeowners and all insurance, where I would start is that Compass.
There's no secret they're a sponsor, but they're a sponsor
for a reason. I watched them build a company from

(28:20):
scratch to and it was all predicated on serving the consumer.
So what they will do, here's what I suggest you do.
You call Compass, They'll go to the open market and
they will get you quotes on the open market. Then
what you do is compare those quotes to the closed market,
because unless you work for one of these companies, you

(28:43):
don't get quotes from closed markets.

Speaker 5 (28:47):
What are the closed markets?

Speaker 3 (28:48):
I don't like the companies, but I must tell you
in some cases they have come through for people on
better pricing. So once you get quotes from Compass Insurance
Group three h three nine nine six nine thousand, then
check with an All state agent, a farmer's agent, and

(29:08):
a state farm agent.

Speaker 5 (29:11):
Now those companies I don't like them.

Speaker 3 (29:13):
I just don't their Their allegiance is to stockholders and
not people in my opinion, but they have been in
some cases more economical because of their risk allocation. They
have maybe more people than another company, which would allow
them to spread the risk. So first Compass, get some

(29:35):
pricing and coverages, then compare apples with apples at State Farm,
all State and farmers. That's what I would do, But
I would not get my roof inspected at all.

Speaker 11 (29:47):
Okay. Now I've had I've had Compass for years with
Safeco and it's going up, yeah, dramatically.

Speaker 3 (29:57):
Now Compass, Okay, but didn't they say they would reshop you. Now,
I'm not saying you stay there. If you want to
go with price, go with price. But Compass will shop
you if you're if your premium they shot. I'm with
them and they shop me every couple of years.

Speaker 11 (30:12):
Yeah, they did me in July, and uh supposedly I'm
okay where I'm at. I just contact at all State.
Yees about half of what safe Co is with Compass.

Speaker 3 (30:27):
Now, Blaine, Blaine, listen, I'm going to say something.

Speaker 5 (30:31):
I have seen cases.

Speaker 3 (30:33):
It even happened years ago with Mark Major and his wife,
Sue Major. Sus they were able to get a quote
from one of those Big three that was lower than
Compass could get from from other carriers. However, that is,
it was not half. I am telling you something, Blaine,
and this is between. If your coverage from State Farm

(30:57):
is half of what was voted by Compass, my gut
is telling me there's something wrong there that you're not getting.
You're not getting I truly want to put this to
the test. I want to know what you were quoted exactly,
and I want to compare it to what Compass is quoting,
because there is no way in this market, there is

(31:20):
no way that one company will be half of another
without slashing your coverage. Your coverage would have been slashed somewhere,
or your deductible is calculated differently for roofs or something.
That's my gut feeling. I can't say that for sure,
but I would love to compare the two without.

Speaker 5 (31:40):
Even Compass getting involved.

Speaker 3 (31:42):
I want to compare the two and see why State
Farm Now what was the premium State Farm quoted?

Speaker 5 (31:50):
You?

Speaker 11 (31:51):
You know, Tom and all this now you're getting. Now,
I'm not able to do a lot of things because
I'm not good on the computer. And uh, I just
got a quote from money.

Speaker 5 (32:02):
How much?

Speaker 3 (32:02):
How much did they quote?

Speaker 6 (32:04):
You?

Speaker 5 (32:04):
Just give me the gross amount.

Speaker 11 (32:08):
I think it was probably thirty seven hundred.

Speaker 3 (32:13):
Okay, So State Farm said about thirty six hundred. And
you're telling me that the quote from Compass or from
a Safeco or wherever was double that. Yeah, well I
need to see them to believe it.

Speaker 5 (32:30):
Okay.

Speaker 3 (32:30):
I don't doubt you can save money from time to
time going to State Farm, Farmers or All State. But
I am telling you there is no way. I mean,
I will even bet you. There's no way that you
get half the premium for the same coverage. There is
absolutely no way in my opinion. Now, I'm not saying

(32:51):
you won't save money. I'm just saying you're not going
to get You're not going to get half the premium
for the same coverage. I'm Tom Martine. Go with a
sure thing Denver's Best roofer Excel roofing dot com. You
don't pay a cent until you're content time for an

(33:12):
insurance check up free, no obligation. In comparison, call Compass
insurance paying too much your coverage at dozens of insurance companies.
Find out now three all three seven seven to one
help You'll think you're his only customer when you choose
Frank durand the real estate man dot com to list
your home with Remax Alliance three all three nine two
zero sixteen twenty two. Hi Tom Martino, your troubleshooter three

(33:41):
all three seven one three talks seven one three eight
two five five. So I want to talk to uh
Al who had a an issue with a deck. Al
who did your deck? What's going on with your deck? Al?

Speaker 5 (33:57):
Welcome?

Speaker 16 (33:59):
Yeah, thank you. It was a replacement for the deck
that I was on there for twenty years.

Speaker 5 (34:07):
Okay. And what did you replace?

Speaker 3 (34:09):
Did you replace all of the frame members or just
the decking itself?

Speaker 16 (34:14):
Everything?

Speaker 1 (34:16):
Okay?

Speaker 16 (34:18):
And the contractor actually really screwed things up. I made
him change things two times, and he told me I
didn't need a permit since it was replacing the existing deck.
So I didn't get a permit. And now I'm trying
to get a permit from Adam's counting to get an

(34:41):
inspector out here to inspect it. And I was informed
that I have to get an engineer to come.

Speaker 3 (34:47):
Out and all right, Al, we know a lot about this.
Hang on, we'll come right back to you. Go with
a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're tenth wave time
for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens

(35:10):
of insurance companies find out now three all three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty.

Speaker 1 (35:23):
Two rip new need advis so you don't have come
run in as as you can. Shooter's gonna help come.

Speaker 17 (35:43):
Six is the Troubleshooter Show No Tom Martino.

Speaker 3 (35:49):
Hey, I'm Tom Martino, and I welcome you to the
only show of its kind anywhere in the universe where
we are solving problems, answering questions, taking complaints, making your
life a little easier. You all with a problem, and
we solve the problem if we can. You know, Al
says he's having a deck built and or he had
a deck replaced and they never pulled a permit. They

(36:12):
told him they didn't need one. Did you say, al,
this is an unincorporated a Rapo County, Adams Adam's County. Okay,
here's the deal. In most counties you need a permit okay.
And even if you're replacing an existing deck. The only

(36:35):
time you would not need it is if you're just
replacing the decking itself.

Speaker 5 (36:40):
Okay.

Speaker 3 (36:41):
So if you're just doing the decking and you're leaving
the structural members, you would not need a permit. If
you're doing structural members, you need engineering and drawings and
all of that to get a permit.

Speaker 5 (36:57):
Okay.

Speaker 3 (36:57):
They want to make sure it's safe and sound. Uh
so you were basically given wrong information.

Speaker 10 (37:05):
Uh.

Speaker 3 (37:06):
How much of the deck is completed?

Speaker 10 (37:10):
Oh?

Speaker 11 (37:10):
Love it.

Speaker 3 (37:12):
Okay, and then you went to get it inspected. May
I ask why you called the building department after it
was completed?

Speaker 7 (37:20):
Ye?

Speaker 16 (37:21):
See, mistakes made?

Speaker 3 (37:24):
And then why didn't you stop them when they were
building it? Why did you wait until they were done?

Speaker 9 (37:30):
Well?

Speaker 3 (37:30):
I did.

Speaker 16 (37:31):
I made him replace two different areas and the owner
did not go through with inspection with me.

Speaker 3 (37:44):
Okay, so ow when when did you ol? When did
you contract with this contractor.

Speaker 16 (37:51):
Made the twentieth.

Speaker 5 (37:54):
Okay?

Speaker 3 (37:55):
And how long did it take to finish the deck?

Speaker 16 (38:02):
I'm going to see probably about off and on, about five.

Speaker 3 (38:08):
Weeks okay, okay. And he said, we don't have to
pull a permit. So right now, this county says, what
do they say? Do they say you have to remove it?
What are they telling you?

Speaker 11 (38:22):
No?

Speaker 16 (38:23):
I know I went to them and they told me
what I had to submit, so I submitted all the
information to him.

Speaker 3 (38:29):
Wait wait, wait, what did Adams County say you had
to submit.

Speaker 16 (38:34):
The drawing and all the information about the deck?

Speaker 3 (38:38):
And where did you get that information?

Speaker 16 (38:44):
As far as the diagram of the deck? My son
and old done it for me. I'm eighty seven years old.

Speaker 3 (38:52):
Okay, Al, your son in law did it. But didn't
they want to see engineer drawings?

Speaker 16 (39:01):
I'm sorry?

Speaker 14 (39:02):
What was it?

Speaker 3 (39:03):
Did the county want to see more than just a sketch?

Speaker 12 (39:07):
Yes?

Speaker 16 (39:07):
Well, the person I talking to today said, the information,
the diagram and everything I submitted shows that it would
not stand the stress test.

Speaker 3 (39:19):
Right, So your son in law is not an engineer.
So what did the county? Here's what I need to know.
Let's get right to the end of the story. What
does the county want you to do?

Speaker 6 (39:30):
Get an engineer okay, and do what?

Speaker 16 (39:35):
And to inspect it to submit a report.

Speaker 5 (39:39):
Okay.

Speaker 3 (39:40):
Well here's something I want to tell you that should
have been done in the beginning.

Speaker 5 (39:46):
But no matter what, it's on your dime.

Speaker 3 (39:49):
If it was done in the beginning, you would have
had to pay for it, and now you're going to
have to pay for it. You can't make the contractor
pay for an engineer.

Speaker 5 (39:58):
That's you.

Speaker 3 (39:59):
That's you, So hire All you need is a strug,
they're not. Just hire an engineer to look at the deck,
to make a drawing and then to make recommendations. Then
then we can lean on the contractor to make the
Now the contractor should do the alterations, because that's part

(40:23):
of your contract. It's assumed when they were going to
build a deck up to the local standards. But to
find out what are you need to get an engineer?
Do you know any engineers to hire?

Speaker 16 (40:36):
I do not. That's why I call on you.

Speaker 3 (40:38):
Okay, we do know some engineers I wanted to look.
I'm not sure if they're still on the referral list.
We've had a number of good people on the referral list.
Let me just look here because if not really what
you need to, let me see engineers. Hold on, I'm

(40:58):
looking on my referral list again. This is something now
we no longer have engineers on here. We need to
find you a structural engineer, and they're not hard to find.
I mean, you know, the good part about engineers is
they're licensed by the state, So you should just find

(41:20):
a state qualified engineer to do that.

Speaker 5 (41:26):
He can you look for me a d and maybe.

Speaker 3 (41:29):
We can ask our construction defect attorney if he knows
any Let's do that. We're going to try to get
you a referral. Okay, And here's the deal. You need
to pay for the engineer. But you would have and
I hope you understand what I'm saying. You would have
had to have paid for it in the beginning anyway,

(41:49):
so it's not going to be an extra cost to you. However,
the contractor may have to do some additional work, and
that should be on the contractor. Did the contractor what
did what the contractor say when you told them the
deck was the deck was not being approved? What did
the contractor say.

Speaker 16 (42:08):
I haven't contacted them since talked to Adams County.

Speaker 3 (42:13):
County. Okay, I suggest you call the contractor and here's
what you need to say. Okay, you need to say,
I cannot get my deck approved by the county. That's
number one. Number two, a permit was required and you

(42:37):
were in error by not pulling one. Number three, I'm
going to have an engineer inspect the deck.

Speaker 5 (42:45):
Number four, I expect you.

Speaker 3 (42:48):
To make any modifications necessary for the deck to pass inspection.
You got that, yes, Now when you do that, I
want so so you you tell them those four things. Okay,
I could not get the jack inspected or approved. We

(43:08):
needed a permit and you didn't pull one. I'm having
an engineer look at it, and I expect you to
make the necessary modifications. Now, if you need to replay those,
you can listen to the iPod, the podcast or go
to YouTube. But that's what you need to do, and

(43:29):
we're we if Kachina get you get your number, we're
going to give it to Deputy D and he's going
to try to make a recommendation for an engineer.

Speaker 8 (43:38):
Hey, I was also wondering how you paid this contractor
was it with a credit card by any chance.

Speaker 16 (43:44):
Well started off with I gave him nine thousand dollars,
and when I seen that they were starting to make mistakes,
I may I find the ans it and made them
give me that nine thousand dollars back because I was
afraid I was going to have a trouble. So, how
how much have you paid total nineteen thousand and three
eighty six?

Speaker 5 (44:04):
And are you paid in full.

Speaker 16 (44:09):
The finance? Yes?

Speaker 5 (44:14):
Okay, you're paid in full.

Speaker 3 (44:17):
When you say the finance yes, what do you mean
by just tell me what you mean by that?

Speaker 16 (44:20):
I find finance the nineteen thousand and three eighty six.

Speaker 5 (44:25):
How did you finance it with with your house?

Speaker 16 (44:29):
No?

Speaker 3 (44:31):
Okay. So here's what we need to do. The guy's
been paid in full. We need to, uh basically figure
out if he'll if he'll come through for you or
we have to lean on him.

Speaker 5 (44:46):
So do those things I told you to do.

Speaker 3 (44:49):
I'm Tom Martino three zho three seven one three talk
seven one three eight two five five Frank Durand in the
real estate man will do a market evaluation of your
home to tell you what it will sell for on
the open market.

Speaker 5 (45:00):
What is a market evaluation?

Speaker 3 (45:02):
He'll go thruth, supply and demand, interest rates, comparables, neighborhoods,
UH listings to see where your house falls and what
it will bring you on the market based on this
crazy market. Frank Duran, the real Estateman dot com three
oh three nine two zero sixteen twenty two. Go with

(45:25):
a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for
an insurance checkup free, no obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven to seven
to one. Help. You'll think you're his only customer when

(45:47):
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martino, your
troubleshooter three oz three seven one three talk seven one
three eight two five five. All right, we are going

(46:08):
to remind you that Hannah is with us from Fixed
at twenty four to seven and we are trying to
get you to save freaking money. Help come go ahead
to explain why you want to have it done. Now. Okay,
let's just say they're doing this extreme clean, tune in
check and they find something wrong.

Speaker 5 (46:27):
You're not in a hurry. You're not going to be
freezing tonight.

Speaker 3 (46:30):
Now. I'm not saying they're gonna find something wrong. They
want to make it so it works flawlessly throughout the season.
What are some of the comments you're getting from these
extreme cleans.

Speaker 5 (46:40):
I know you get rave reviews.

Speaker 15 (46:42):
I can't believe you spent this much time, two hours
cleaning every single piece. This is our fault too quickly
getting you ready for the thirty.

Speaker 5 (46:49):
Nine bucks for two hours.

Speaker 3 (46:50):
Thirty nine bucks is a coffee bill at Starbucks for
the week.

Speaker 5 (46:53):
Tom.

Speaker 3 (46:53):
This is an interesting one we get.

Speaker 15 (46:55):
If you have allergies or children with asthma in the house,
when you clean the system and it is caked and dirt,
dust and debris, you're breathing that in.

Speaker 3 (47:04):
Yeah, it's going to be worse.

Speaker 15 (47:05):
And that's the one that's surprising to say, Oh my gosh,
we're not sneezing. I don't have to dust. My child
is breathing easier. That's one A lot of people don't
think about you.

Speaker 3 (47:13):
I'll say, well, I haven't used the furnace all year.
But when you use the air you know this air conditioning. Yep,
it's using the furnace. Yes, the motor, the duct work, everything,
the blower wheel in the furnace. People don't realize this.
They think, my furnace, that's one of the most caked
up pieces of dirt and that'll blow the motor.

Speaker 15 (47:33):
Yes, they think, hey, my furnace has been taking a
vacation this summer. No, right now, it is caked and dirt,
dust and debris because your.

Speaker 3 (47:39):
Ac was working.

Speaker 15 (47:41):
Get this done thirty nine dollars first time customers. We
also give up no breakdown guarantee if there is an
issue later in the season, we're coming out.

Speaker 3 (47:48):
I mean we're gonna handle it. Let me give that
number because this is what please give it. Yeah, seven
two zero five two six thirty nine thirty nine seven
two zero five two six thirty nine thirty nine or
go to the website fix.

Speaker 5 (47:59):
My home dot com book.

Speaker 3 (48:00):
Now Now I want to take Ben if that's or
did you want me to take Ali because of our
expert What do you want me to do?

Speaker 5 (48:07):
Kachina?

Speaker 3 (48:09):
Ben? Ben, tell me about your your Subaru. What's going on?

Speaker 5 (48:13):
Ben?

Speaker 3 (48:13):
Welcome to the show. I'm Tom Martino.

Speaker 5 (48:17):
Hi, what's going on?

Speaker 14 (48:21):
So? I've had some engine problems with my vehicle?

Speaker 3 (48:26):
Now what kind of problems? What kind of problems?

Speaker 14 (48:30):
I have head gaskets that are leaking into my radiator?

Speaker 3 (48:34):
Uh oh how did you find that out?

Speaker 18 (48:38):
I took it in for a routine oil change and
they found that.

Speaker 3 (48:43):
Uh oh, so what how much is that? That's a
major job? Just so you know, how many miles.

Speaker 5 (48:48):
On this.

Speaker 14 (48:51):
One hundred and twenty three thousand, about.

Speaker 5 (48:53):
Yep, yeap.

Speaker 3 (48:54):
So what did they say would cost you to fix
the forester?

Speaker 18 (49:01):
So that Diller told me seventy eight hundred dollars?

Speaker 3 (49:04):
So wait wait wait who wha wha wha wha whoa
seventy eight seven thousand, eight hundred dollars that's correct?

Speaker 5 (49:14):
Oh no, no, no, no, no.

Speaker 3 (49:16):
No no, I don't care what you say. It can't
be that much. That's a whole that's like a freaking engine.
Did you Hey, hey, Kachina, do we have Kevin Calkin
We can get on real quick for this.

Speaker 5 (49:29):
I want to try to get our expert on.

Speaker 3 (49:32):
Yes, Ben, thank you, thank you. Ben. What did you
say when he said it would be seventy eight hundred dollars.

Speaker 14 (49:39):
So I told them no, and I took my vehicle
to a different mechanic. And this is what a real
problem came.

Speaker 5 (49:45):
Oh oh, what happened.

Speaker 18 (49:48):
So he told me he can do this job for
sixteen hundred dollars. I paid for some parts, had him
delivered to him, gave him a total of nine hundred
and fifty dollars.

Speaker 14 (49:57):
He said he finished the job, sent me videos and pit.

Speaker 3 (50:00):
Wait, so you already had it repaired, yes, but it's
not really How much did you pay in fall so far.

Speaker 14 (50:12):
And fifty dollars to this other mechanic.

Speaker 3 (50:15):
Okay, do you have a balance due?

Speaker 14 (50:19):
There was a balance due, yes, of how much six
and fifty dollars?

Speaker 3 (50:26):
But you say, wait a minute, it's not working. What's
wrong with the repair.

Speaker 18 (50:31):
So I took it to another mechanic and they've told
me it's still leaking. Two other mechanics told me that
they're still leaking going on in the radiator and he
damaged the engine more than what it was before.

Speaker 3 (50:42):
Oh no, uh oh, So they say the gas the
head gaskets.

Speaker 5 (50:49):
They say, the head gasket is still leaking.

Speaker 18 (50:52):
Yes, they said that I did a terrible job, and
there's still a cone all around my engine and low
rings are gamaged.

Speaker 3 (50:59):
So he never so he tried to fix it from
the outside.

Speaker 5 (51:03):
He tried to cheat you.

Speaker 18 (51:04):
You're thinking, well, he took the engine apart, but they
said he did a foul job.

Speaker 3 (51:11):
And people, wait, wait, wait, wait, so what does this?
Who is this person? You had to do it? Who
is it?

Speaker 18 (51:19):
It was a guy by the name of g n
R Repairs LLC.

Speaker 3 (51:25):
G n R Repair. How did you find them?

Speaker 14 (51:29):
I found him online?

Speaker 18 (51:30):
And uh, his name is Gary cramped up in our
bat of Colorado.

Speaker 3 (51:35):
Gary what.

Speaker 14 (51:38):
Cramps k r A n pz.

Speaker 3 (51:42):
K r n pz Okay, well what does he say
about this? Now?

Speaker 18 (51:50):
He says he saw the car running and it was
working fine, and when I brought it home, the car
didn't want to start again.

Speaker 14 (51:57):
So he came to he came, he stuck is I
don't know what they call one of those things to
diagnose it.

Speaker 7 (52:05):
Yeah, he got it started.

Speaker 18 (52:07):
We were driving it to the dealer because he said
it had to have a mobilizer codes reset on there.
I took we're driving to the dealer. The car died
out on Colfax and Stewart and didn't want to start again.

Speaker 14 (52:18):
And he left me there hanging. I had to have
a toe to super Ru.

Speaker 3 (52:21):
Wait wait did he What do you mean he left
you there hanging? He just literally left?

Speaker 14 (52:26):
Yeah, he says, Oh, just take it to super Rue
and let me know what happens.

Speaker 3 (52:31):
Okay, So what do you have a qualified mechanic who
listed what is wrong?

Speaker 14 (52:41):
Yes?

Speaker 3 (52:41):
I do.

Speaker 14 (52:42):
I got videos also, and.

Speaker 3 (52:45):
This guy will do nothing. Okay, I want to give
this to someone. Deputy, Deputy Chopper, you're into cars. We
need to contact this mechanic. Okay, I'll do it.

Speaker 5 (52:56):
Yeah, we hold on.

Speaker 3 (52:58):
Man, Chopper is into cars. But man, did you have anyway?
Just hang on, Ben, this is a mess. This is
really a mess. I want to go now to Ali
real quick. An issue with a dog fight, and I
want to get my expert, John Fuller to weigh in
on this now. John Fuller, of course, is our auto

(53:20):
accident expert, but he is a legal mind who does
a lot of liability cases for against people who are negligent,
so he'd be a good one to ask Ali what
happened with this dog fight?

Speaker 5 (53:33):
Explain it to us.

Speaker 2 (53:36):
Hey, so we were hiking, my dog was off leash.
Her dog was off leash. They got into a little
fight that lasted about ten seconds. The other dog owner
was kicking the dog. I pulled my dog off of
her dog, and then she immediately pretty much blame me.

(54:01):
She was like, what was that? Even though both the
dogs were off leaves, And then she I said, is
your dog okay? She said, I'm gonna have to take
her home and check her out out home. So the
dog walks away.

Speaker 3 (54:19):
Fine.

Speaker 2 (54:20):
I didn't see blood or anything to indicate that the
dog was hurt. Two hours later, she texts me that
she's at the vet and there's a nine hundred and
forty six dollars vet bill.

Speaker 3 (54:34):
All right, I want a real quick, real quick hold
on a second John. Just on the surface, it sounds
to me to be bs that somebody gets, you know,
that dogs getting into a fight, and she's expected to
pay the bill. Do you think there's legal standing for
anything like that.

Speaker 12 (54:51):
Well, I think she's going to bear the burden of
proving that your caller's dog was somehow the instigator in this.
I can't imagine how you're going to have approved that
with two dogs that are off leash, nobody's in control
of their animals and a fight happens, you know, out
of the blue. I mean, how in the world are
you going to prove that one dog was the instigator.
It's not ever size. I mean, you can't prove what

(55:13):
one dog said to the other. I mean, come on,
how are you going to ever prevail?

Speaker 3 (55:19):
Yeah, so what did she say she's going to do
about this?

Speaker 5 (55:22):
Alley?

Speaker 2 (55:24):
She reported the incident to animal control and so.

Speaker 12 (55:30):
Now and yeah, go ahead, John, she did. Animal control
came to your caller's house and said, we think you
have a vicious dog. And so the only way to
rebut that is to basically claim the exact opposite, which
was the other dog was the attacker and the instigator.
And I think at the end of the day, the
animal control person is pretty hard pressed to do anything

(55:52):
other than cite both people and leave it to a
hearing officer to sort out. It just sounds like a
ridiculous claim on.

Speaker 3 (56:01):
Yeah, she's the other person is desperate. Ali, did you
get a visit from animal control?

Speaker 8 (56:08):
Uh?

Speaker 2 (56:08):
They asked me to come there, So I went there
to animal control.

Speaker 5 (56:12):
By the way, you.

Speaker 3 (56:13):
Were not obligated to go there, just so you know.
But they have no power to make you come in.

Speaker 2 (56:19):
Yeah, and then she got my phone number and has
texted me a couple times asking if I was able
to pay the vet bill.

Speaker 7 (56:28):
I would.

Speaker 3 (56:29):
If I were you, I would totally ignore her. I
would totally ignore her. Are you being charged?

Speaker 5 (56:35):
Is Animal Control charging you with anything?

Speaker 3 (56:40):
Well?

Speaker 4 (56:40):
I don't.

Speaker 2 (56:41):
I have court tomorrow at eight am, so I.

Speaker 3 (56:44):
Don't know for what. Wait? Wait, but what did you
put in a counterclaim?

Speaker 6 (56:52):
Well?

Speaker 2 (56:52):
I just went in there and told her my side
of the story.

Speaker 3 (56:55):
Okay, And what.

Speaker 5 (56:56):
Did she say?

Speaker 12 (56:58):
And then she a citation?

Speaker 6 (57:01):
Did she not?

Speaker 14 (57:02):
Yeah?

Speaker 4 (57:03):
She tried.

Speaker 2 (57:03):
She issued me a citation, but I didn't sign it.

Speaker 3 (57:06):
Well, it doesn't matter if you signed it. Yeah.

Speaker 12 (57:10):
Well, so so now my legle wheels are in motion.
You're you've been cited for having a vicious dog. It's
up to you to defend that. Now, you know, ideally,
you know it's water under the bridge, but you don't
have an obligation to go in and speak with these people.
But at this point, you know your only defense is

(57:32):
to basically throw the other dog under the under the
water and and and you know, defend by saying that
your dog was the victory.

Speaker 3 (57:40):
Right, Ali, you say look, both dogs were off leash,
and both dogs got into a fight.

Speaker 5 (57:47):
Your dog was not the aggressor.

Speaker 3 (57:49):
See you called us too late, Alli, And what John
Fuller is trying to do now is make the best
of a worst situation. You got to go in to
defend yourself and say, listen, your honor, both were off leash.
There was not one dog more vicious than the other.
In fact, I think hers was a little more vicious.
And I've never had an incident before with my dog.

Speaker 5 (58:10):
You got it.

Speaker 3 (58:10):
You better really really believe that, because if you don't,
they're gonna throw the book at you and let the
other one be the victim. Don't let the other one
be the victim. Make sure you make it clear both
dogs were off leash and your dog was not the aggressor,
and that you've never had problems before. John Fuller, I

(58:32):
really appreciate you weighing in on this. Three oh three
five nine seven forty five hundred is his number. Three
oh three five nine seven forty five hundred. And John Fuller,
by the way, we'll talk to all of his clients
upfront before you hire him. If you have a personal
injury auto accident, you don't have to sign up, and
then once you do sign up, what he does is

(58:52):
works on a contingency V basis and gives you his
cell phone for further communication that you can call her
text at any time.

Speaker 5 (59:00):
Three five nine seven forty five.

Speaker 3 (59:02):
Hundred Go with a sure thing Denver's Best roofer Excel
Roofing dot com. You don't pay a cent until you're content.
Please time for an insurance check up free no obligation
comparison call Compass Insurance paying too much your coverage at

(59:22):
dozens of insurance companies find out now three O three
seven seven to one.

Speaker 5 (59:26):
Help.

Speaker 3 (59:26):
You'll think you're his only customer when you choose Frank
Durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino, Here, let's talk plumbing, heating, cooling,
electric and drains and this question. They have a water

(59:48):
heater they want to replace with a constant flow water
heater and they want to know if fix It does it.
I can tell them they do it. You know?

Speaker 5 (59:56):
Why does I have one?

Speaker 3 (59:57):
Right here? Oh, let's hear about it. How's working for?

Speaker 13 (01:00:00):
No?

Speaker 5 (01:00:00):
I love it?

Speaker 3 (01:00:01):
Now? Here's what I've said about constant flows. You can
take a shower for six hours, but you can't take
two showers because many of them are undersized. If you
get the proper sizing, you can use hot water in
multiple locations at the same time. But most families don't
care about that, so you can save some money. But

(01:00:22):
really and truly like constant flow means that, but the flow,
you have to have one big enough to keep up
with the flow.

Speaker 5 (01:00:30):
So I got a pretty big one.

Speaker 3 (01:00:32):
So if we're using hot water in two or three locations,
it'll still work some If you live in a home
and you're an empty nest or something, you don't care
about that, or you don't have guests, a lot of
times you're going to use a lot of hot water.
Most people don't use multiple streams of hot water. They
use one or another. And people don't normally shower at

(01:00:53):
the same exact time, or you're not doing wash maybe
while someone else is doing showers. So if you want
to get a larger one and it's better and then
you can have multiple streams of hot water.

Speaker 15 (01:01:04):
Well, you know this particular brand, This is a tankless
water heater.

Speaker 3 (01:01:08):
Another pro to this is if you're in a smaller area.

Speaker 15 (01:01:12):
It takes up depending on the size you get, but
it takes up a quarter of the space of that
traditional water.

Speaker 3 (01:01:18):
Heater, got it.

Speaker 15 (01:01:19):
So if you need storage, if you're in a townhousereen apartment,
that's a huge reason a lot of folks are going
that route. Also efficiency, but.

Speaker 3 (01:01:27):
Really efficiency not running out of hot water. You can't
beat that, right, And then of course fix It also
does these high efficiency water heaters. Yes, so even though
they're like a certain size, like fifty gallons, it's as
if you have two hundred because by the time you're
using the hottest water, the other water is recovering quickly
free heating. Yep, So you get the it's like having

(01:01:52):
two hundred gallons when you're only at a fifty gallon tank.
That's a high efficiency one. And the high efficiency ones
right now are pretty damn good. They really are, because
they they can almost save you as much money as
a constant flow. Now constant flow or what they call
instant water heaters are simply that now another thing fixed

(01:02:14):
It can do. They can give you hot water at
the kitchen sink if you just wanted something for tear
coffee or stuff like that. They can also do any
kind of or somebody's asking about recirculation.

Speaker 5 (01:02:29):
This is something I didn't realize.

Speaker 3 (01:02:32):
Did you know that they can go in and retrofit
a hot water loop.

Speaker 5 (01:02:37):
So let's say you have a.

Speaker 3 (01:02:37):
Bathroom and it is takes forever for the hot water
to get there, because in those days they would plumb
hot water to the remote bedroom. Well at over at
fix it, they can plum the hot water loop retrofitting.

(01:02:59):
How do you think that sounds almost in fast? They
do is they have a way of putting in these
one way valves that can take the water to your
water They actually use the existing piping to circulate the
water through the water heater, so it's present at your

(01:03:20):
So what it's I'm gonna explain it, probably wrongly, but
here's here's what they do. They have a pump that
pulls up water through your hot water line. Okay, and
then so so figure this, you're at a remote bedroom
and there's a sink there that takes forever to get
hot water. What they do is circulate hot water from

(01:03:41):
your water tank and they pull it through this pump
and it goes in a one way valve back to
your cold water back down to the tank. Somehow they
do that with a series of valve it or there.
And what it does is it is a hot water
loop that's retro fitted. I'm explaining it, like I said, wrong,

(01:04:03):
but it works.

Speaker 5 (01:04:04):
I actually had it done.

Speaker 15 (01:04:05):
Let me say this how you're describing this though, These are,
in my opinion, our favorite clients, the ones that come
out talk to our technicians, because our technicians love to educate.
So you understand why this is special, why it works.
You understand your home and you can take care of it.

Speaker 3 (01:04:21):
Yeah, because if you didn't have a water loop when
you built the house, there are now new technologies that
do it. Again, I can't tell you exactly. It's a
way that it uses existing piping to create a loop. Hey,
if you don't have to do piping, and because otherwise
you'd have to literally run another line down to the
water heater and make a loop. Maybe someone listening could

(01:04:43):
it couldn't explain it, but it doesn't matter. I know
it works because I had it done. And other things.
Somebody's asking do you have you had some questions? You
researched it, you on, yeah, hold on here there you go, bro.

Speaker 7 (01:04:56):
Yeah.

Speaker 8 (01:04:57):
Regarding the heater, the heater, you know, inspections and things
like that for the HVAC system. You know, I've listened
to this show for many, many years, and I can't
tell you how many people I've heard call in and say, Hey,
this guy came out to inspect the furnace. He said,
there are cracks in the heat exchanger and it's going
to kill everybody, including my neighbors. And it's going to

(01:05:18):
cost twelve thousand dollars to replace the entire furnace. So
I have a two part question for you. What's with
all these cracks? I mean, why can't they engineer a
heat exchanger that doesn't fall apart?

Speaker 5 (01:05:29):
I do now?

Speaker 3 (01:05:29):
And also how serious should you take this?

Speaker 8 (01:05:33):
I mean, I do understand monoxide poisoning is a very
real thing, is real. But what percentage of these calls
that I've heard Tom take over the years are actually
just a guy trying.

Speaker 5 (01:05:42):
To a lot of them are our falls.

Speaker 3 (01:05:44):
And I want to give you a real example in
a minute. But I want to take Rob real quick
here because he called in before the news.

Speaker 5 (01:05:50):
Here, Rob, what is your issue?

Speaker 3 (01:05:52):
Rob?

Speaker 6 (01:05:54):
Yeah, it's a funny issue. I'm actually up in during
Colorado and I was actually your name as a referral
to the show. You've got some big fans out there,
thank you.

Speaker 4 (01:06:05):
Yeah.

Speaker 6 (01:06:06):
I actually I had a big renovation. I found a
contractor that came up and offered to do a renovation
on my main floor. Give me a kitchen, a master, bathroom,
one about three hundred eighty thousand dollars into the reno.

Speaker 5 (01:06:16):
And whoa wha, how much?

Speaker 3 (01:06:18):
How much was the renovation?

Speaker 6 (01:06:21):
Three and eighty six thousand?

Speaker 3 (01:06:23):
What that's like spill the house for God's sakes, Okay,
my goodness, So tell me about it. What went wrong?

Speaker 6 (01:06:32):
So the gentleman came in and it was him and
a team of helpers. And this is my first house,
by the way, so I've been here about five six years.
Promised the way the kitchen got to get on the
kitchen said, you know, two or fifty k fourteen weeks
a year, and two months later he says, I got
a walk. I can't finish the work, and by the way,
I can't redo any of the work.

Speaker 3 (01:06:53):
And we hold on and you gotta, hey, Rob, this
this is a major problem. I want to make sure
I have the fact straight you paid in full already.

Speaker 5 (01:07:04):
For this or not?

Speaker 6 (01:07:06):
Uh yeah, I'm into three D.

Speaker 3 (01:07:08):
Okay, and you were supposed to get a number of
things that the guy cannot come through with.

Speaker 6 (01:07:15):
Hey, yep, and I'm taking him the court right now.
I'm in the process.

Speaker 3 (01:07:18):
But you understand what was going to happen. If this
wasn't foreseen by him, he can simply bankrupt out of
whatever you get. He's gonna say I can't pay it,
and unless you can prove fraud, you're going to be
out of Look, I want you to hold on. I
want to come back to you. This is very important
right at this Go with a sure thing Denver's Best

(01:07:44):
roofer Excel Roofing dot com. You don't pay a cent
until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three oh three, seven to seven to one help. You'll
think you're his only customer when you choose Frank durand

(01:08:05):
the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen
twenty two. Hi Tom Martine here, three oh three seven
one three talk three oh three seven, one, three, eight,
two five five, Rob, you paid three hundred and eighty

(01:08:30):
six thousand dollars and the contractor says he can't finish
how much of the job was done?

Speaker 6 (01:08:38):
Well after he'd left, I started digging into it. He
didn't pull any at a permit either, either, So dawn is
a relative.

Speaker 3 (01:08:45):
But I mean, if you look at the job, I
understand no permise, But I'm asking you how much of
the job was done eighty five percent? How much will
it cost you to complete?

Speaker 6 (01:09:01):
Some quotes came in aside two er thousand. I think
we're smart about it with the right people, maybe eighty
to eighty eight.

Speaker 3 (01:09:11):
Oh my god, But what about the part where he
didn't pull What about the part where he didn't pull permits?

Speaker 5 (01:09:17):
What will you have to do there?

Speaker 6 (01:09:20):
So actually I got to referral from one of the
city folks. They're a big fan of your show, and
it sounds like I got to take this thing one
step at a time. So it starts with structural I
got to go get an engineer and have that engineer
verify any of the wall moves, and then once you've
got that base in, you can start picking some of
the rooms one piece at a time and start doing

(01:09:42):
the trade permit you know you're luxury.

Speaker 3 (01:09:45):
We're going to have We're gonna have some recommendations for
you on how you go after this guy. I also
want to ask you about the liquidity of the guy
and how large he is or if he's a clown.
So I want you to hang on he can and
I'll come right back to you. This is important. Go
with a sure thing Denver's Best roofer Excel Roofing dot com.

(01:10:07):
You don't pay a cent until you're content. Leave time
for an insurance check up free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com

(01:10:27):
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 10 (01:10:38):
Rip.

Speaker 1 (01:10:40):
You need that so you.

Speaker 3 (01:10:43):
Don't have to run in as fast as we can.

Speaker 1 (01:10:49):
Shooter's gonna help.

Speaker 17 (01:10:51):
Come is the Troubleshooter Show. No Tom Martinez.

Speaker 3 (01:10:59):
Hey, I'm m'm Archie. Know you're a troubleshooter welcome to
the show. We are talking to you about your problems,
questions and complaints. And there's nothing worse than spending money
and getting very little in return or not enough in return.
And we run across these problems all the time. You know.

(01:11:22):
They say there's a saying you can't take blood from
a stone, and that really means if someone isn't worth anything,
you can't go after them when you hire contractors. Keep
that in mind. If you put hundreds of thousands of
dollars down or pay somebody who doesn't use the money
for your job, or spends the money, or does shoddy work,

(01:11:46):
or can't complete the job, there is a very good
chance you could lose your money. Imagine Rob putting three
hundred and eighty something thousand dollars into an innovation project
and the contractor says he can't finish the project. He

(01:12:08):
left you with eighty five percent of it completed. But
but much of that did not have permits? Is that right?

Speaker 5 (01:12:17):
Or all of it.

Speaker 6 (01:12:19):
None of it has permits? The whole thing is going
to need to be revisited and revisited.

Speaker 3 (01:12:24):
Oh man, Now is the building department or anyone taking
action against this guy?

Speaker 6 (01:12:32):
I got a lawyer of phone the Colorado Defect Restoration
Act process, which is kind of the only keyth we
have in the state here to go chase. It's a
long process. We're part of the way through. We'll haven't
engaged the city yet in that regard. I just started
engaging them to see what it would take to get
the permits done to go back and get it section.

Speaker 3 (01:12:54):
So your best case scenario would be spending around eighty
grand to finish it.

Speaker 13 (01:13:00):
Mm hmm.

Speaker 3 (01:13:03):
This contractor what's the name of the contractor BNS Construction.

Speaker 6 (01:13:10):
That's a small firm owned by a specific gentleman. I
don't know if I should be standing on air, but yeah, well.

Speaker 3 (01:13:18):
Of course you can this public record if you're going to.

Speaker 5 (01:13:20):
Be sewing him.

Speaker 6 (01:13:21):
I mean, what's his name, Jason Pardikes?

Speaker 5 (01:13:25):
How do you spell it? Wait? Jason? How do you
spell his last name? P?

Speaker 6 (01:13:30):
A R D I K I yes, yes?

Speaker 5 (01:13:36):
And how did you find Jason?

Speaker 6 (01:13:39):
So the way I've shopped him out, she was looking
for a dream kitchen and it was interviewing contractor. Super
personable individual, had some good stories to share and some
some good example of work. But when he got on
the job, it started pretty quick about scope creep pricing
and in time delays?

Speaker 3 (01:14:00):
Do Jason pardikes? Does he have any wherewithal? Is his
company big? Is he just a fly by night?

Speaker 5 (01:14:09):
What is he?

Speaker 6 (01:14:10):
I think he's a smaller, smaller operation. He never showed
up with more than a few stops. So to your point,
and I didn't realize it's apt of the process. My
ability to chase him's gonna be super limited, right even
if I, as my lawyer said, even if you get
a verdict, that that verdict won't be worth the papers
written on if I can't collect on it.

Speaker 3 (01:14:29):
Right exactly, unless you can prove fraud, then he can't
bankrupt out of fraud. But what I want to know is,
let's let's just examine that. What excuse did he give
for walking off the job?

Speaker 11 (01:14:46):
So after the scope ran.

Speaker 6 (01:14:47):
For a while, he claimed the health issue, saying, hey,
I have to stop. But that was only about a
week after the work had slowed to a drift and
he was on his third time redoing the floors because
the stealing didn't work on the which and we got
a bill for about sixteen thousand dollars and looking at
the bill, we asked them, well, the only thing you've
done in the last two weeks was warranty work. Jason,

(01:15:10):
So why am I getting a bill for work if
you're doing warranty work? And he's like, Oh, no, that's
labor for other stuff. And then when we asked the
line I had a billing, everything got real weird, real fast.
About a week later, he goes, Oh, I've got health issues.
I need to stop work. Oh, you have to find
someone else to finish. And by the way, I need
that last sixteen thousand. I said, I can't do that, Jason.

(01:15:30):
We need to figure this out. And after some heated
after he did exchange, he left, and not only that
the copperbacksplash for the kitchen about seven hundred dollars material.
He goes, Oh, by the way, you know, I told
you to deliver that to my workshop. I'm going to
sell that to help settle your bill your bills, And
just like that we were up in the cold cold.

Speaker 5 (01:15:51):
He is claiming you owe him money m.

Speaker 6 (01:15:54):
HM for warranty work that he was already doing. For
the third time.

Speaker 5 (01:16:00):
Well, what do you mean warranty work?

Speaker 3 (01:16:02):
You have only eighty five percent of the job was done.
What do you mean warranty work.

Speaker 6 (01:16:09):
So in the kitchen, the main floor's got a nice
span of wood floors. He after moving the laundry room,
he standed those floors down, added some wood, and then
sealed it and the color the colors were not matched,
so an attempt to match the colors, he standed a
second time. He did some staining work with some bleaching
and staining, and then sealed it again and then right

(01:16:30):
away water stains started appearing on the floor. The seal
didn't take, so then asking for a third run. At
this Jason came in with some of his sobs and
standed it a third time to try to get a
seal on it. And it was that that week of
work that he sent us a bill for.

Speaker 3 (01:16:51):
And the question was, we need to we need we
need to warn other people about this guy.

Speaker 6 (01:16:58):
Yeah, rumor that he's run around Thornton, Colorado doing other
odd jobs from HVAC to other activities, activities, and we're
trying to track him down and pin him down, but
it's going to take us time and in the meanwhile,
he could do damage to other people's homes.

Speaker 3 (01:17:12):
Yeah, that's why we have to warn people about him.
And you said the name of the business was.

Speaker 6 (01:17:17):
What b NS construction, so.

Speaker 5 (01:17:23):
As in BS bulge.

Speaker 6 (01:17:25):
You know what, Yeah, exactly exactly it is.

Speaker 3 (01:17:29):
It couldn't have had a better name, B and S Construction. Yeah,
holy crap.

Speaker 6 (01:17:39):
Yeah. So I think when the city inspectors recommended me
to you, I think the big one I'm looking forward
is good smart trades people to help it work through
my permitting process.

Speaker 3 (01:17:48):
Okay, yeah, the referral list, that's what they were referring to.

Speaker 5 (01:17:54):
We have good people on there.

Speaker 3 (01:17:57):
You may want to call Genesis now they're called Genesis
Total Exteriors, but they do exactly what you had done,
and they do a lot of renovations. And Mark Shamansky
is a great guy. He will never cheat you. He
would come in and he would basically assess what was

(01:18:19):
done and what needs to be done. You might want
to start there, and then if he can't, if he
can't do it, we'll give you someone else. But I
would start with Genesis Mark Shamansky three oh three six
seven nine eight five zero nine, That's where I would start.
And you know he will look for ways to get

(01:18:41):
this done economically for you. Since you've been screwed, man,
this is terrible.

Speaker 6 (01:18:48):
Well, I appreciate. Yeah, no, that's where I was looking
for caulling In. It's not one of them. It's my
first big greno. Right, it's so easy to get stuck
in at the sand trap of all the stakes. Not
you know, how did you so?

Speaker 5 (01:18:59):
You just found him?

Speaker 3 (01:19:00):
You just found this guy online.

Speaker 6 (01:19:04):
My wife found him online one.

Speaker 5 (01:19:06):
Oh my god.

Speaker 6 (01:19:07):
Ronick is about about a week before he left my basement.
Bood it too. So I've since then gotten really good
at betting contractors and doing milestone based work, making sure
the work's done right at set milestones before you pay.

Speaker 5 (01:19:23):
Oh yeah you should, Yeah, exactly.

Speaker 3 (01:19:26):
You know this guy if you have a smart attorney,
this guy could be if you could show he co
mingled funds with other jobs and he didn't put your
money in trust for this job. That's a violation of
the Contractors Trust Act.

Speaker 11 (01:19:45):
YEP.

Speaker 6 (01:19:45):
I think we're going after that one right now. With
Sedaris submitted an unreasonable settlement, we're going after him for
a lawsuit. They've just accepted the claim and so we're
going on that process. Step one to get his insurance
information back and see what insurance covers.

Speaker 5 (01:20:01):
Right, Oh, so he does have insurance.

Speaker 6 (01:20:05):
We're going to find out in the process here in
the next thirty to sixty days.

Speaker 3 (01:20:09):
Sixty days, wow, okay, listen.

Speaker 6 (01:20:13):
Right, we're going into a black hole.

Speaker 10 (01:20:15):
A black hole.

Speaker 3 (01:20:16):
Yeah, but but I and and how do you know
about your construction defect attorney?

Speaker 5 (01:20:21):
Where'd you find that person?

Speaker 6 (01:20:25):
It was actually two friend referrals and so far he's
done an amazing job.

Speaker 5 (01:20:29):
Good. What's his name, David Carris.

Speaker 6 (01:20:34):
He's down in the Parker area here in Colorado.

Speaker 3 (01:20:37):
I've heard of him, and I've heard of him.

Speaker 6 (01:20:40):
He's fantastic, clear okay, practical advice. He wasn't milking for money, right,
he said, Hey, there's a change. You might not get
what you you're looking for here. And we've taken very
conservative steps, the minimum steps to see where insurance is at.
And then we're going to take it from there together
there together, all.

Speaker 5 (01:20:56):
Right, I'm going to UH.

Speaker 3 (01:20:58):
I want you to call Genesis Total Exteriors and see
what they say and call us back. I'm gonna make
sure we warn people about this guy. I'm putting him
on the UH. I'm gonna I think we're going to
write up the sleeves Brigade.

Speaker 5 (01:21:12):
What excuse does this guy have? Health?

Speaker 6 (01:21:16):
He he cited a health issue, but it wasn't anything.
It was a it was a one off issue. It
was more that it was dragging on for more than
a year and a half, like almost a year and
a half when he's quoted fourteen weeks.

Speaker 5 (01:21:30):
Yeah, I'm sorry about that, man.

Speaker 6 (01:21:33):
I appreciate it, and you know, happy to happy to
share stories for other people and benefit. It was a
lot of hard lessons learned.

Speaker 3 (01:21:40):
Yeah, and again Genesis Tootalexteriors dot com go to them
and and.

Speaker 5 (01:21:46):
Yeah, and that'll help.

Speaker 3 (01:21:47):
You a lot because uh, he's a great guy. And
so we have more coming up on the Troubleshooter Show.
Three oh three seven one, three eight two five five
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.

(01:22:12):
Time for an insurance checkup free, no obligation. In comparison,
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only
customer When you choose Frank durand the Real Estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two. Hi Tom Martino,

(01:22:38):
your troubleshooter three O three seven on three eight five five.
So Deputy Dimitri was talking to uh Hannah Davis from
fix It twenty four to seven. We're talking about cracked
heat exchangers. This used to be a favorite scam when
people came to clean your furnace er to look at it,
to tell you that you had a cracked heat exchanger,

(01:23:02):
and what they.

Speaker 5 (01:23:03):
Meant was.

Speaker 3 (01:23:05):
The exchanger deep within the bowels of that furnace were cracked.
One of the few ways to really know that is
a visual inspection. They use a boroscope or that's a
flexible little camera or scope on the end of an instrument,
or they would do a smoke test, which would the

(01:23:28):
smoke would be put into the heat exchanger and if
it comes out to the registers, then you know that
the combustible gas and the flus and the exhaust gases
are being pumped into the house, which can be deadly.
But starting about ten years ago, heat exchangers hardly ever

(01:23:51):
crack because they're stainless and they're good and they're not
the old ugly but if you have a furnace that
is about fifty years old or old or twenty years
twenty five, there is a chance your heat exchange will
be cracked. They also use a sniff tester, which is
a device that goes like a Geiger counter, and if

(01:24:13):
it encounters these dangerous gases out of your registers, it'll register.
You know, it'll it'll make a noise. But this has
been used for far too long to replace furnaces. That's
why fix it has the free second opinion to explain that.

Speaker 5 (01:24:31):
So we do our because that's really important.

Speaker 15 (01:24:33):
Absolutely so we do free second opinion all year long time.
A lot of times we'll see this in the heat
of the summer or the winter when folks are having
to make a decision very quickly, but we do this
throughout the year.

Speaker 3 (01:24:45):
Here's the deal.

Speaker 15 (01:24:46):
You've heard from one company, but you want to get
that second set of eyes on it.

Speaker 3 (01:24:51):
What we do is we come out for free.

Speaker 15 (01:24:54):
One of our technicians will spend however long it takes,
they'll give that information. And the thing that we really
push with our team is we are not salespeople.

Speaker 3 (01:25:03):
You give that.

Speaker 15 (01:25:04):
Information and you trust and you respect the client enough
to make the right decision. Maybe the first company was
being honest, maybe they weren't, but you're going to get
that information and then we put that consumer in the
driver's seat, which I think is so important. I do
want to say one thing talking about this issue. I
work in our marketing department, so I'm with our technicians

(01:25:25):
getting video. Quite often we do training on this exact service,
finding out how do you identify that crack, how dangerous
is it, what does it mean for the system.

Speaker 3 (01:25:39):
And you say it's about ten years or older that
you need to look at this.

Speaker 15 (01:25:43):
The newer models you're not going to have that experience
or that issue. But so many furnaces in acs we
see ten, fifteen, twenty twenty five. We actually I went
to a shoot there was a furnace that was from
nineteen sixty three.

Speaker 3 (01:25:56):
It was still running. So this is an important issue
for a lot of homeowners.

Speaker 15 (01:26:00):
You just want to make sure you're doing business with
a company that wants to do right. They just they're
not looking for the big paycheck in the moment, just
to have That's that's my long.

Speaker 3 (01:26:09):
Winded answer there, Hannah.

Speaker 8 (01:26:11):
On this, if you look at the entire body of
your second opinions on the topic of correct heat exchangers.

Speaker 5 (01:26:17):
What percentage of those do you think?

Speaker 8 (01:26:19):
And uh, okay, you know, maybe not need to be
a replaced right now?

Speaker 15 (01:26:24):
You know what, transparently, I'd have to call the office
to get it.

Speaker 5 (01:26:27):
Mostly has to do with age.

Speaker 15 (01:26:29):
Yes, absolutely, and lack of maintenance, which goes back to
the specially we're talking about.

Speaker 3 (01:26:34):
I'd have to get the numbers on that. But really
look at.

Speaker 15 (01:26:37):
Reviews, study that company. Are they known for up selling
or just sure getting in the door and trying to
make as much money as they can. Any smart company
is going to play the long game. The long game
isn't sexy, but another smart way feel happy, Yes, you
do right by them, and then when they really need
the big job, your selling line.

Speaker 3 (01:26:56):
They call it trust. These companies that feel like they
have to kill at every call, they're not.

Speaker 5 (01:27:03):
They don't.

Speaker 3 (01:27:03):
They can't last long. They can't you keep running out
of customers? Yes, or like these contractors we just heard about.

Speaker 5 (01:27:09):
That guy, you can't.

Speaker 3 (01:27:11):
I mean, how many times can you screw people out
of money? What I don't understand is how do you
collect three hundred and eighty six thousand dollars and not
do the job. I mean, it's almost like people are
built to cheat. I swear to god, I know people
who work harder cheating people than if they did a legitimately.

Speaker 8 (01:27:31):
Yeah, and they're so good at it that, you know,
with supply and their skill at cheating is they would
probably be pretty good at engaging in legitimate business practices too.
That's great, you know, because they're personable and they can
convince you to write a three hundred eighty thousand dollars check.

Speaker 3 (01:27:49):
I thought this, if you just did it.

Speaker 15 (01:27:50):
The right way, you'd make so much more money, and
you'd sleep a little better at night.

Speaker 3 (01:27:54):
You're not looking over your shoulder. Well right, yeah, yeah, yeah.

Speaker 15 (01:27:59):
One last thing, of course, I love Fix at twenty
four to seven. I'm biased, but I'm also right. I'll
say this. One of our differentiators in the market when
George and you're a good friend of George's, Tom, when
you open this business, was here's how we're going to
be revolutionary.

Speaker 3 (01:28:13):
This cracks me up. We're going to do things the
right way.

Speaker 15 (01:28:16):
When we do a maintenance, we're actually going to spend
two hours and clean the parts that need to be cleaned.
We're going to offer a free second opinion. The way
we're going to be different is to do things how
they were done fifty years ago, when a handshake mint something.

Speaker 8 (01:28:28):
And a lot of these calls and in fact Deputy
bo just handled a call like this. Actually a couple
of times this year that I can think of this
technician who comes out and says, oh, yeah, it's cracked.

Speaker 5 (01:28:39):
You need a whole new ferns.

Speaker 8 (01:28:41):
They'll actually remove some critical part, they'll disable this thing
and drive away. That sounds really infuriating. Oh and unethical
and probably like THEFT.

Speaker 15 (01:28:54):
I think we're getting borderline illegal there. Okay, what I
would say is that's happening all pick a twenty for seven.
We can get out there for the free second opinion.
But one of the pieces of advice I give to
any consumer, Tom, I'm sure you feel the same way.
Listen to your gut. You can feel when somebody's intend
to sail not service, right, Do they really want to

(01:29:17):
serve the need of a homeowner because these are some
of the most expensive components in your home or are
they looking to sell you can you can feel that
in your gut.

Speaker 8 (01:29:25):
And you know, and the other thing is if they
intentionally disable your equipment that's your wicious and drive off.
I think that's about as big of a red flag
as I can imagine.

Speaker 15 (01:29:35):
But people they feel desperate, especially if it's in the
middle of the summer.

Speaker 3 (01:29:40):
Or the winter.

Speaker 8 (01:29:40):
It has to be fixed now, Oh they do in
the middle of the winter bowhead to go out and
replace some critical components in a lady's heating system, because
that's exactly what happens.

Speaker 3 (01:29:53):
A lot of them don't want to do repairs. Oh,
of course, clear to do replacements. That's why fix I
let the name fix it.

Speaker 5 (01:30:02):
Fix it, it's not replace it.

Speaker 3 (01:30:05):
That's good. Yeah, okay, we're stealing that slogan right there.
Thank you to fix it twenty four to seven, not
replace it twenty four to seven. But some companies, I
swear to God, they make all of their money, all
of their money based on replacing things.

Speaker 5 (01:30:21):
And so here's the deal.

Speaker 3 (01:30:25):
Hate exchangers nowadays. Unless it's fifteen years old or hardly
ever cracked, that doesn't mean they can't crack. They can.
Most of the problems you run across with furnaces nowadays
is incomplete combustion because of bad burners or adjustments. Many
burners can't be even adjusted anymore like they used to be,

(01:30:46):
so once they start burning inefficiently and or you really
don't have a lot of choice but to replace. Now,
some people actually can replace burners, but sometimes the labor
gets so intensive that by the time you do that,
you may as well replace it. But a lot of

(01:31:07):
the newer furnaces have less moving parts in our more
solid state, and they're better. They're better, and they're going
to last you longer. But they But but here's the deal.

Speaker 5 (01:31:18):
I would be.

Speaker 3 (01:31:19):
I would venture to say most people who replace their
furnaces it's not because the furnace is necessarily bad, but
because the efficiency is so much better now that even
if it's not bad, if it's fifteen years or older
and it is inefficient, you're going to pay for.

Speaker 5 (01:31:41):
That new furnace in no time with savings.

Speaker 3 (01:31:44):
Mean, new furnaces are incredibly efficient well, And that's.

Speaker 15 (01:31:48):
The other thing we were talking earlier about the long
game for a company. You also have to look at
the long game as an individual in your own finances.

Speaker 3 (01:31:55):
So if you look at it, hey.

Speaker 15 (01:31:56):
I can hold on to this thing, but I've got
a pump exit mount into it. Exactly are you are
you burning that money, are you saving it? And that's
when you want to have a really honest and transparent
conversation with.

Speaker 3 (01:32:09):
A good technician that.

Speaker 15 (01:32:11):
Has your best interests at heart to figure out what
makes sense. Another deal is sometimes you just don't have
the money for the new ones.

Speaker 3 (01:32:18):
You say, I'm gonna.

Speaker 15 (01:32:19):
Pay for that replacement, but at least i'm sorry that repair.
At least you have the education on what is the
best choice for your home.

Speaker 3 (01:32:28):
And you know, nowadays a lot of people are going
with heat pumps. Yeah, especially yeah, especially here in Colorado.
And a heat pump used to be very inefficient if
they were really nice in Florida and in places where
it gets cold once in a while. But these new
high efficiency heat pumps can go down to sub zero degrees.

(01:32:50):
I mean, it's a good thing. I don't know why
they've gotten popular. I think it's because they're pretty efficient
and they're easier to install than a normal furnace. But
a heat pump is just a reverse cycle air conditioner,
and it is a more condensed system. They're like it's

(01:33:13):
like one system that does two things, as opposed to systems.

Speaker 5 (01:33:17):
Of AC and furnace that borrow with each other.

Speaker 3 (01:33:20):
You know, one borrows the air, the other the air
borrows the furnace. So anyway, if you have any problems,
Christening Plays, give us a call. We a talking to.

Speaker 5 (01:33:29):
Jason now, Jason, go ahead, what's going on with you? Jason?

Speaker 11 (01:33:32):
Hey, Tom, it's good to touch you.

Speaker 10 (01:33:35):
I'll just to fix it.

Speaker 19 (01:33:36):
And I'm just a little bit out of their range.
I'm in the Springs.

Speaker 3 (01:33:41):
I just go.

Speaker 5 (01:33:43):
To Smith Smithy.

Speaker 3 (01:33:47):
Smith Plumbing, Heating, Cooling and Electric. They're out of the springs.

Speaker 14 (01:33:51):
Okay, I'm not having a problem.

Speaker 6 (01:33:53):
I just want to check up.

Speaker 3 (01:33:55):
Let me. I wish we could get out to you.

Speaker 5 (01:33:57):
We do, you know, maybe some day they expand.

Speaker 10 (01:34:00):
Here.

Speaker 3 (01:34:00):
Here's what I want to tell you, Jason. I know
Mike Robinson, the owner Smith. He and his wife, they're
great people. So it's called and it's a really common name.
That's not his name, but he kept the name when
he bought the place years and years.

Speaker 5 (01:34:14):
Ago and built it up.

Speaker 3 (01:34:16):
So it's Smith Plumbing, Heating, Cooling, Electric, and they will
They're very good, good people, really good people. Anyway, we
have more coming up on the Troubleshooter Show. Go with
a Sure Thing, Denver's Best Rufer Excel roofing dot com.
You don't pay a cent until you're content. Time for

(01:34:41):
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out Now three O three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three three
night h zero sixteen twenty two. Hi Tom Martino here, Cynthia.

(01:35:08):
Welcome to the show. I'm Tom Martino.

Speaker 5 (01:35:10):
What's going on? Cynthia?

Speaker 3 (01:35:11):
Hey?

Speaker 4 (01:35:13):
I have been a listener for forty years and three
years ago I found Fixed at twenty four to seven
three year referral and I had them do about thirty
grand work on my home upgrades, et cetera. I have
never had them come back and adjust or or replace anything.

(01:35:36):
They are wonderful. I have formed great relationships with Cory Rico,
several of them that I've had good relationships with the
text and I am so pleased. I don't have anybody
touch my home unless it's fixed twenty four to seven,
and I even have my daughter, not only us your

(01:36:00):
rule list, but have six of twenty four to seven
do all her work she needs work done. So I
am a true customer. I can vouch for them. I
trust them, and to me, that's the most important thing
because I have not had to have them come back
and redo their work never ever.

Speaker 15 (01:36:19):
Well, Cynthia, let me say, I wish you could see
me right now, my face. I am smiling from ear
to ear. That's what we love, love love to hear.
I'm going to relay your message to everyone on our team.

Speaker 5 (01:36:30):
Now.

Speaker 15 (01:36:30):
I'm glad you haven't had any issues, but we do
want to come out and do your maintenance for your
home to make sure you're in the best possible condition.

Speaker 4 (01:36:40):
Well, I'll tell you I am part of your bubble club.

Speaker 3 (01:36:42):
Oh there, you get more automatic because it's what and
thank you for telling us. That's Cynthia, explain what your
bubble club, the home maintenance club is. They don't you
get four visits or how many visits a year, So
there's so much you get in the fall.

Speaker 15 (01:36:59):
So we talk about the Sault chall We're gonna call
you and we're going to schedule it for you.

Speaker 3 (01:37:03):
Cynthia. Hopefully we've already called you.

Speaker 15 (01:37:04):
And we've got it on the book for you come
out for free.

Speaker 3 (01:37:07):
Do that maintenance, all right, the.

Speaker 4 (01:37:09):
Schedule for October.

Speaker 3 (01:37:11):
Oh, you are Honestynthia, you're my favorite. Call go ahead.
We do the same thing in the spring.

Speaker 15 (01:37:16):
That's for the ac getting prepped for the summer.

Speaker 3 (01:37:18):
Again, they call, so you don't forget about it.

Speaker 15 (01:37:20):
We do a water heater flush, which is so key,
especially here in Colorado with the hard water. An electrical
maintenance looking at the whole home. And then also if
you do, you're all every year free, every year free.
And then if you do need to repair, you get
a discount, you get priority booking.

Speaker 3 (01:37:36):
But you know what you also get you get friends
like Cynthia because you go out every How much does
it cost to be part of that bubble club? Well,
it depends. So here's my favorite.

Speaker 15 (01:37:46):
If you are a first responder, a veteran, current or past,
it's absolutely free.

Speaker 3 (01:37:53):
That's the way that we give back.

Speaker 5 (01:37:54):
Wow. Yeah.

Speaker 15 (01:37:55):
And then there's a ranging scale nineteen ninety nine or
twenty nine ninety nine.

Speaker 3 (01:37:59):
Depending on when you sign the goodness. Yeah. And then
everything you pay every month it goes into it go
into a replacement fit.

Speaker 5 (01:38:07):
So if you need a repair dime.

Speaker 3 (01:38:08):
You listen to this, so that maintenance club that you're in,
the home Bubble Club, the maintenance club. When you're in it,
every penny you pay for membership goes into an invisible fund,
and it's not so invisible when you need a replacement.
Every dime you've paid in is applied to the replacement.

Speaker 2 (01:38:27):
Yeah.

Speaker 3 (01:38:28):
Yeah, well you see, if we can get.

Speaker 15 (01:38:30):
Cynthia's info, because I want to send her a thank you,
that just made my day.

Speaker 3 (01:38:34):
Yeah, if you have that information, If you can get
that Kachina, if she hasn't hung up yet anyway, that's great.
By the way, I'm not kidding when I told you
fix it plumbing, fix it twenty four to seven. They're
plumbing division at my house today, literally replacing a hot
water cartridge in something they were there not long ago,
doing a water heater. They did our boiler, which is unbelievable.

(01:39:00):
So we have hot water heat in one of the
houses and they did the boiler. So when I tell
you I use them in my home, that's the true deal.
They did a furnace here, oh my goodness. They did
a water heater here, a constant flow water heater, a furnace,
another water heater in another house, and then I had Yeah,

(01:39:20):
I mean seriously, So anyway, I put my money where
my mouth is. I truly use the people that I
have fixedmihome dot com book. Now, now, one thing I
want to say to everyone, If you can get off cycle,
you'll be a smarter person. So you shop and do

(01:39:43):
heating stuff when you don't need heat. You shop and
do cooling stuff when you don't need cooling. You shop
and do plumbing stuff when they're small problems.

Speaker 5 (01:39:56):
Don't wait for them to get big.

Speaker 3 (01:39:58):
Lack of pressure, slow drains, drips, all of these things.

Speaker 5 (01:40:04):
The same with electrical If you have.

Speaker 3 (01:40:06):
A warm outlet or a warm switch or anything flickering
or anything like that, you go and tackle things when
they're not critical. Then you have time to think. You
have time to get the best deal. You have time
to search for references if you want to. But don't wait,

(01:40:29):
just don't wait. Yeah, I mean this is something I
don't know how to get through to people. Furnaces should
be addressed. Now. What's going to happen when we get
our first cold snap and people realize their heater doesn't work.
They're going to go crazy? Trying to get someone to

(01:40:49):
their homes. And here's what usually happens that people who
can get right to your home, or usually the scammers,
because they're not doing real work. They come to your home,
they sell you a bill of good and you're fearful
of the cold that night, and you you may be cheated.
And it happens every single year, and.

Speaker 5 (01:41:09):
Every single year.

Speaker 3 (01:41:10):
I get on here and do the warning. I say,
please call repub reputable people now. And part of that
is fix it fixmiome dot com seven two zero five
two six thirty nine thirty nine. Go with a sure

(01:41:31):
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance
check up free, no obligation. In comparison, call Compass Insurance
paying too much your coverage at dozens of insurance companies
find out now three all three seven to seven to
one help. You'll think you're his only customer when you

(01:41:52):
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three all three nine
two zero sixteen twenty two. Hey, I'm Tom Martine, your troubleshooter.
Three oh three seven to one three talk seven one
three eight two five five. All right, so let's talk

(01:42:14):
to uh Deputy D. He said, you know, on that
problem that we had, Rob called and said, did a
major home renovation for three hundred and eighty six thousand dollars.
The contractor Jason party Keys or Pardike's part Iikey's or
it's because it's I E S on the end, right,

(01:42:36):
p A R d I k I S for BNS.

Speaker 5 (01:42:41):
So the company is called my Gun go ahead.

Speaker 8 (01:42:45):
So the caller told us the construction company is called
b N S S and Bravo Nancy Hire spelled particks name.
So that's Jason partiks spelled p A R D I
k e s Okay, which sounds like exactly how our
callers partics.

Speaker 3 (01:43:01):
Right.

Speaker 8 (01:43:01):
Yeah, So I did look him up in the Corridor
Secretary of States records and so he's listed as the
registered agent.

Speaker 5 (01:43:08):
By the way, he only did eighty five percent of
the job.

Speaker 3 (01:43:10):
A lot of that was wrong, and he took no primates. Huh,
no permit forward And like the guys, listen, the homeowner's
out over three hundred thousand, nearly four hundred thousand dollars
and this guy walks off the job.

Speaker 5 (01:43:24):
Go ahead, what else did you find.

Speaker 3 (01:43:25):
Out about him?

Speaker 5 (01:43:26):
You know, which is not his first rodeo?

Speaker 8 (01:43:28):
Well, you know, the big question you had is whether
the judgment, if our caller gets a judgment against mister Pardykes,
if it's even if it's even collectible.

Speaker 5 (01:43:36):
So I looked up the address. Oh and yeah, now
go I'll tell you what I Oh.

Speaker 8 (01:43:41):
So he apparently lives in a one point two million
dollar home in Todd Creek up there in Adams County.
Now we don't know if it's mortgage to the hill, right,
But okay, maybe.

Speaker 3 (01:43:51):
Some more about what you found on him, and I'm
going to get him on the Sleeves Brigade as well.
So stick around on the Troubleshooter Show three oh three
seven one three A two five five get your calls
in or three oh three Martino three oh three sixty
two seven eight four sixty six Go with a sure
thing Denver's Best Roofer Excel Roofing dot com. You don't
pay a cent until you're content. Please time for an

(01:44:16):
insurance check up free, no obligation comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies.
Find Out Now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 1 (01:44:37):
Yeah, rit.

Speaker 2 (01:44:44):
News.

Speaker 1 (01:44:45):
You need advis so you don't have come run insous
As fast as we can, Shooter's gonna help. Come man, This.

Speaker 17 (01:44:57):
Is the Troubleshooter Show. No Tom Martine. Hello, I'm Tom Martino.
Welcome to the show.

Speaker 3 (01:45:04):
This hour brought to you by renew home Innovations dot com.
That's where you can have the most beautiful walkinshowers done
in just two or three days with a year to
pay with no interest. That's renew home Innovations dot com.
Beautiful porcelain showers. They can do your whole bathroom remodel
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(01:45:24):
nine zero four two thousand, nine zero four two thousands.

Speaker 5 (01:45:29):
Hanna Davis with.

Speaker 3 (01:45:29):
Me from fixmihome dot Com. From Fix at twenty four
to seven. We've been talking a lot about plumbing, heating, cooling,
electric and drains and if you have any questions to
give us a call. We have one here about retrofitting
a furnace. Somebody wants to know and I think I
can answer, but I mean I want you to What

(01:45:50):
do you think they say?

Speaker 18 (01:45:51):
I have.

Speaker 3 (01:45:53):
Heating and air. The furnace is getting old. Would you
replace both at the same time.

Speaker 15 (01:45:58):
That's one of the number one questions we get. And
this kind of goes back to you and Tom, I
want to hear what you.

Speaker 3 (01:46:03):
Have to say.

Speaker 15 (01:46:03):
But this goes back to our conversation earlier. It depends
on your personal finances doing it all at once. It's
a system together. It's the same age that makes sense
that said, if your bank account isn't ready for that
right now, do what you can, but make sure you're
asking the right questions.

Speaker 3 (01:46:20):
Yeah, Now, furnace an air together always makes sense because
the matched high efficiency units. In fact, they need to
be matched. You can't do a high efficiency one or
not the other. So if you're going for efficiency, you
need to do both. Unless you did something recently, maybe
you had some money, you did air and then, but

(01:46:43):
you have to match the furnace with the air, whether
you do them at the same time or not. And
that's where fix it. They have experts. What I love
about fix it is they've always educated me whenever they've
done anything. They don't just do it, but they educate you.
I was wondering, for example, up on my tub yesterday,
why the hot water on that one tub is coming

(01:47:06):
out slowly, but the cold water comes out fast, and
hot water all around the house comes out fast with
good pressure. And so each little valve, each thing that
you turn, each handle, has a cartridge in it. People
think it's just a valve that turns the water on
and off. It has a cartridge in it. The cartridge

(01:47:28):
can get clogged with debris. The harder you water, the
faster it gets clogged. And hot water gets clogged faster
than cold water because it dissolves the minerals. Then when
it cools off, the minerals are deposited, whereas the cold
water carries the minerals. So he explained to me and
showed me the debris, and he had replaced that cartridge.

(01:47:52):
I love education, and they do a good job of
educating you, especially if you ever call them on a
drain problem. They'll show you exactly where the obstruction is
and what you can do to fix it. Whether you
need a full replacement or you just want to patch it.
The same when it comes to furnace and air. Now,
they were able to do my furnace and did not

(01:48:13):
have to do the air because they were separate in
apart units.

Speaker 5 (01:48:17):
That's just the way this house was built.

Speaker 3 (01:48:20):
I had them come one time to my house to
do an air conditioning problem and they told me what
I needed and I didn't need a new system. So
many times people want to replace things. Not people, I
mean these companies. They truly want to replace things. That's

(01:48:43):
how they make their money. So beware of that. Not
that you may need a replacement. It might be that
you do need a replacement, but be sure about it.
Don't just replace to replace too many companies are in
the business of not repairing. And that's why I said
fix its name, fix it and not replace it. They
want to fix it. But at the same time, if

(01:49:04):
you do need to replace something, they can do it.
Somebody wants to know about water heater flushes. Now, when
you do that flush, this is a question you may
or may not know. Do you know when they do
the flush? Do they do anything with a sacrificial anode
that is a complicated question. Let me explain something to people.

(01:49:28):
Water rots metal. All water rots all metal. If you
have a glass tank, that means it's lined with fiberglass
or a resin, so the water can't rot it. But
if you have harsh water, it can eat away at
the glass lining and eventually you will need to replace

(01:49:53):
that tank and or the sacrificial anode. Sacrificial anodes sounds
technically complicated. Let me explain what it is. It's a
rod inside the water tank and it sacrifices itself instead
of the tank. So if there's any exposed metal in
the tank, if it's not glass lined, water would go

(01:50:15):
to the tank and eat away at the tank. That's
what water does. But there's a funny thing about water.
It'll go to the easiest thing first to rot or
to decay. So the sacrificial anode is a soft metal

(01:50:35):
that sacrifices itself so the water is attracted to it
instead of the tank. Isn't that weird because what water
does the electrons try to set up a battery inside
your water tank. That's what actually rots it, not the
water itself, and the water wants to flow to the metal.

(01:50:59):
But if you give it a softer, easier metal to eat,
it'll eat that first. So a sacrificial anode is a
rod inside that tank that gets eaten first. Once it's
all eaten up, then the water will attack your tank. Now,
most tanks are glass lined, and unless there's a chink

(01:51:21):
in the armor somewhere, they'll last pretty long. But what
they do with a flush at fix it is they
look for debris and metal debris, like they look to
see if there's a lot of rust and debris, which
tells them that the insidelining of your tank is going.
So they do that not just to maintain the tank,

(01:51:45):
because maintaining a tank can make it last a long time.
And you guys do that yearly for members, right.

Speaker 15 (01:51:51):
Yes, absolutely, you know it's interesting, Tom, I just went
into the shoot with our plumbing department on.

Speaker 3 (01:51:58):
This exact subject and what we do this. I'm going
to send you the video.

Speaker 15 (01:52:01):
We took a ten year old water heater that had
never had a maintenance, never had a flush.

Speaker 3 (01:52:05):
Right, we pulled out a chainsaw. Open that bad way up. Folks.

Speaker 15 (01:52:11):
You would be terrified to see what was in there, right,
the sediment, the build up, this is what you're bathing
in water you're drinking, but you're talking about that anode.
This thing, I mean it was, it had completely dissolved.
What our plumbers will do is they're going to look
in there, see.

Speaker 3 (01:52:28):
How well it's doing.

Speaker 15 (01:52:29):
If it needs to be replaced, it will be Usually
it's every two, three to five years. With a maintenance
that's going to last longer. But they look at that.
I mean the plumber that I was working with, Colton,
shout out to him. That's one thing he specializes in
and he is just passionate. But that water heater flush,
that's another one of our introductory offers that we do.
Then we want people to experience. See the difference. Know

(01:52:50):
that you're not bathing that's in disgusting water.

Speaker 3 (01:52:53):
So you know, you can have these things done separately,
the electrical panel check and the electrical system diagnosed. You
can have the water heater flush, you can have the
furnace done in the air, or you can have them
all done under the bubble club, which is just a
a and then all the money you pay to be
part of that maintenance club goes toward an eventual replacement
if you need it. I gotta take this quick break.

(01:53:15):
We got more coming right up. Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance
checkup free, no obligation. In comparison, call Compass Insurance paying

(01:53:37):
too much your coverage at dozens of insurance companies find
out now three O three seven to seven to one help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three three nine two zero sixteen
twenty two now here, Welcome to the show. One Clear

(01:53:57):
Choice Garage Doors. We love these guys, twenty four to
seven service one Clear Choice Doors dot Com. The website
has everything they do along with their pricing. They're available
twenty four to seven one Clear Choice Doors dot Com. David,
you have a question about a furnace. Go ahead, David,
Welcome to the show. What's going on?

Speaker 18 (01:54:20):
Yes?

Speaker 19 (01:54:20):
I have a forty two year old furnace gas furnace.

Speaker 3 (01:54:24):
Wait wait wait wait wait wait wait wait did you
just say forty two years old?

Speaker 19 (01:54:31):
Yes, nineteen eighty three. It was manufactured. I bought the
house new in nineteen eighty four and started running it,
so technically it's only been running for forty one years.

Speaker 3 (01:54:42):
Oh my god, what about it?

Speaker 19 (01:54:46):
It runs like a camp. But I have a question
on the I heard you guys talking about the heat exchange,
and that's yeah. I think it's concerned with it. And
I have a carbon monoxide detectors all around my house
to make sure I catch it because you know it's sold. Yeah,

(01:55:09):
even though it runs like a champ camp. But you
were saying there were gases that you can find. My
furnace only has natural gas going into it.

Speaker 5 (01:55:19):
No, that's what that's what we meant.

Speaker 3 (01:55:22):
I don't know if we said gases that was a
that was a misunderstanding. We meant the gas. It detects
the carbon monoxide. Uh, the sniffer sniffers detect carbon monoxide
coming out as a result of an incomplete burn.

Speaker 5 (01:55:38):
Or a result of gases.

Speaker 3 (01:55:40):
And I mean gases meaning the flu gases coming out
of your coming out of your furnace, which would be
the byproduct of gas of natural gas. So I might
have given you the wrong impression. There are no other gases.

Speaker 15 (01:55:54):
But you're saying this furnace to this day, it's still
working like a tamp.

Speaker 19 (01:56:00):
Yes, I what's the Probably probably ten years ago I
had to replace the thermal couple because god light, it
was loud boom?

Speaker 3 (01:56:12):
What what?

Speaker 5 (01:56:13):
What make and model is this?

Speaker 3 (01:56:15):
You know why you had a loud boom because because
you had too much It was the valve you had
too much gas going in before it spar. It was
more your igniter or your pilot problem than that than
a thermal couple. But whatever it was, they fixed it.
What what make furnace do you have?

Speaker 7 (01:56:34):
Well?

Speaker 10 (01:56:34):
I fixed it.

Speaker 7 (01:56:35):
It was the thermal couple.

Speaker 19 (01:56:37):
I just okayt a thermal couple, put it in and
it fixed it. Okay, But I haven't had.

Speaker 16 (01:56:42):
Any other problems other than that.

Speaker 5 (01:56:44):
What make is it? What brand is It's? Wow?

Speaker 3 (01:56:50):
Wow?

Speaker 19 (01:56:51):
But it doesn't have any ap on or anything. It's
just a little furnace and my house is a twenty
five hundred square feet top and bottom.

Speaker 14 (01:57:04):
Just a little randy Wow.

Speaker 3 (01:57:06):
If it's still working, if it ain't broke, don't fix
it now. Who knows how much it's costing you in efficiency?

Speaker 5 (01:57:13):
I don't know. I mean, what are your heating bills?

Speaker 3 (01:57:15):
Are they expensive?

Speaker 7 (01:57:20):
Well?

Speaker 19 (01:57:23):
I think they're pretty normal because I get that thing
from Excel seeing how you know if I'm as fishing
or not. But they have My house only is a
twelve hundred and fifty square foot house, but it's really
twice that because I heat the basement too.

Speaker 5 (01:57:39):
So how much your heating bills?

Speaker 19 (01:57:42):
Is that?

Speaker 3 (01:57:43):
So?

Speaker 1 (01:57:44):
So?

Speaker 5 (01:57:44):
How much are your heating bills in the winter? How
much your heating bills in the winter.

Speaker 19 (01:57:50):
They're usually less than two hundred.

Speaker 5 (01:57:53):
It's not bad, isn't it?

Speaker 3 (01:57:54):
For twenty five that's not bad.

Speaker 5 (01:57:55):
It's actually pretty good, not bad at all so far.
So far, it sounds like you're doing right. I mean,
you know, listen, some.

Speaker 3 (01:58:03):
People luck out normally on a forty year old furnace.

Speaker 5 (01:58:08):
God, there's something wrong with it.

Speaker 3 (01:58:10):
But if you have a sniffer, now, those detectors in
your house, you know they expire, right, Yes, I know that.

Speaker 10 (01:58:19):
I've had a couple.

Speaker 19 (01:58:20):
I think forty two years. I've had a couple expire
on me already.

Speaker 5 (01:58:24):
Well, you should have more than a couple.

Speaker 3 (01:58:26):
They should replace. This should be replaced within ten couple.

Speaker 5 (01:58:31):
And you need to really check that.

Speaker 3 (01:58:35):
Like the forty years old, the heat exchange aer that old,
they weren't that built that well, I mean look at it.
Could be you have no listen. Could be you have
little leaks and you don't even know it. But I
would be I would check down at the furnace level.
I would check a sniffer in the air compartment. That's

(01:58:55):
what I would do.

Speaker 8 (01:58:56):
Hannah, Would you do that as part of your special
that you just assessed.

Speaker 3 (01:59:00):
I was just about to say in what's the caller's name?

Speaker 5 (01:59:03):
Bill, Bill, David?

Speaker 15 (01:59:05):
Sorry David. What I would recommend is calling in to
fix it twenty four to seven and we've got the
thirty nine dollars maintenance deal. But be very clear with them, Hey,
I've got a legendary furnace.

Speaker 3 (01:59:16):
This thing is going to run till the end of time.

Speaker 15 (01:59:18):
However, my one concern is the carbon monoxide that's come out.
And do everything you've got to do, but I really
want them to look at this.

Speaker 3 (01:59:27):
We have these sensors.

Speaker 15 (01:59:28):
Yeah, but be very clear in your notes with our
call center on what you're looking for, and when the
technician gets there, say the exact same thing, because it
sounds like what you really want is peace of mind.

Speaker 3 (01:59:38):
You're like, this thing's running great.

Speaker 15 (01:59:39):
I just want to make sure it's not putting us
at risk, be clear and what you're looking for, and
they would be happy to do that. And I also
know our technician is going to love going there to
see this forty plus year old systems.

Speaker 8 (01:59:51):
Sounds like it came here on the MAYFLA.

Speaker 15 (01:59:53):
I think it did this working perfectly. They're gonna want
to see this. They're just gonna be fascinated. So please
give a call and give them those details.

Speaker 5 (02:00:00):
He dragon, did I do the fifteen? I did?

Speaker 3 (02:00:02):
Right? Okay, good? Then I want to talk to Mike
real quick. Here go ahead, Mike, what's going on with you?

Speaker 5 (02:00:10):
Brother?

Speaker 9 (02:00:12):
I heard what your representative from fix It twenty four
to seven said about, you know, a maintenance visits. I'm
calling for my girlfriend important. She has a furnace that
was replaced under a whole warranty first part of the year,

(02:00:32):
and we got her an upgraded thermostat which has a
fan switch on it. The problem is is the fan
when you turn that on, is running real slow. And
I was wondering what fix twenty four seven might charge
just to stop by and turn that fan speed up,
speed up.

Speaker 5 (02:00:52):
Okay, let me ask you something.

Speaker 3 (02:00:54):
Are you sure it's not a variable fist speed fan
that does that automatically?

Speaker 5 (02:01:02):
Yes, So what.

Speaker 9 (02:01:04):
Kind of a furnace I'm going to put one of
those in?

Speaker 3 (02:01:09):
Okay, it was replaced in January of twenty twenty five, right, yes,
and there are and how do you know there's different
fan speeds? I'm just asking this. I'm not arguing. I
just need to know. How do you know that it
has a different speed of a fan?

Speaker 9 (02:01:29):
So when we did mine, it was old enough that
we could move a jumper wire on the circuit that's
right from one that's exactly another.

Speaker 3 (02:01:39):
That's right. Those were with older furnaces. Yeah.

Speaker 9 (02:01:46):
Doing my research, apparently technicians have an app on their
phone and it uses near field communication and they can
select a fan speed on the app to change the
circuit board for the fan to run faster than.

Speaker 3 (02:02:06):
And you're sure it's not meant to be variable speed?

Speaker 12 (02:02:14):
Correct?

Speaker 10 (02:02:14):
Yeah, that's okay.

Speaker 9 (02:02:15):
Markie Cutaney would never put one of those in.

Speaker 3 (02:02:18):
Well, I don't know. I mean, if that's your argument,
that's not a very good argument. I mean, what's the
make and model of the furnace and we can look
it up for you.

Speaker 11 (02:02:29):
I don't know.

Speaker 9 (02:02:29):
I'm not there it's an off brand, because that's what
they use. Okay, okay, I didn't think the fan setting
was working properly, but I went down right there and
blow and behold the fans running. It's just very slow.

Speaker 5 (02:02:45):
No, I get what you're saying.

Speaker 3 (02:02:46):
You're saying that there's a way, now, maybe there is.
I wish I knew the name of it, because I
thought they did away with that kind and I thought
that the And I know what you're saying, they're not
going to spend extra money on a variable speed or
variable stage.

Speaker 5 (02:03:01):
What were you gonna say?

Speaker 15 (02:03:02):
What I was gonna say is I was checking with
our call center. It's thirty nine dollars for a dispatch fee.
But here's what I would recommend. Go ahead and spend
the thirty nine dollars for that furnace maintenance. They're gonna
do all the good stuff. But then again, like we
were saying to the last caller.

Speaker 5 (02:03:17):
Yeah, they finally some wrong to let you know.

Speaker 3 (02:03:19):
When you call, say hey, we're having X issue, I
really want you to look at that.

Speaker 15 (02:03:23):
But while they're out there, they're gonna pull the blower wheel,
they're gonna clean everything. This is normally one hundred and
ninety nine bucks, So spend the thirty nine bucks for thirty.

Speaker 3 (02:03:31):
Nine bucks, man, you'll get a double whammy. They'll come
out and do a complete extreme clean tune in check
and then you can ask them right there to adjust
the fans speed. I gotta take this break. I'm Tom Martino.
Go with a sure thing Denver's best roofer Excel Roofing

(02:03:52):
dot com. You don't pay a cent until you're content.
Time for an insurance check up, free obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven to
seven to one.

Speaker 5 (02:04:08):
Help.

Speaker 3 (02:04:08):
You'll think you're his only customer when you choose Frank
durand the Real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two. Hey Tom Martino here, Welcome to the show.
Got a lot of good questions here coming up. Now.

Speaker 5 (02:04:32):
By the way, Mark sent.

Speaker 3 (02:04:33):
Me something, I thought he was in Hawaii, but he
sent me something here and it shows that there are
apps available to adjust fan speed or jumper cables to have.

Speaker 5 (02:04:44):
Now, I'm just wondering why would.

Speaker 3 (02:04:47):
They come from a factory to where you can adjust
fans speed. Are they different fan speeds for different sized
homes or preferences.

Speaker 5 (02:04:56):
It just seems weird to.

Speaker 3 (02:04:57):
Me that they wouldn't just have one fan speed for
the furnace or a variable speed. But why is it
that you can choose low, medium, or high. It must
maybe be for different sized homes, but then you would
think that would be on the BTU unit. Can we
ask one of your people, Kenn, Can we get one
of the HVAC people on from fix at twenty four?

(02:05:19):
I'd like to ask a question about adjustable fan speeds
and when they find it appropriate to change the fan speed.

Speaker 5 (02:05:30):
That's what I like to know.

Speaker 3 (02:05:32):
Three zero three seven one three talk seven one three
eight two five five. Here's the text, Tom. Every couple
of years, I have to have my sewer line reamed
out because of roots. Now anyone in the drain business,
now they have a vested interest in this, but they're
telling the truth. If you have to have it reamed

(02:05:54):
out every couple of years, it's not a problem that's
going to get better. It's going to get worse. And
you should look into resealing that from the inside through
some kind of They have liners you can do if
it's not completely collapsed, you can save some money by
doing liners, or if it's only in one spot, do

(02:06:17):
a camera check and if the roots are only coming
in one spot, you can spot fix it now. If
it's old clay or an old cast iron, you may
want to replace it now rather than later. Again, you
can spot treat it. If the roots are only coming
in one spot, you can have the whole thing lined.

(02:06:38):
There are new techniques where you can line it, or
you can do something called pipe bursting, or you can
replace it. There are a number of different things you
can do with drains. Just be very careful that you
get someone honest and of course I think fix it
does have their own drain division now and really important.
It's really important that you get some and honest. There

(02:07:01):
are people out there, believe it or not, with drains
that literally show you a different video. They won't even
show you your video. They say it's your video. That's horrible.
No it is, but we busted people in the past.
I mean that they're showing a stock video of a

(02:07:21):
belly and a pipe or a break or roots. Homeowners
don't know what they're looking at. How do they know
if it's their pipe? Or not. You just really there's
all kinds of things going on. As I said, there
are such clever crooks. You wonder couldn't they make money
doing legit work. They're so clever about it all right.

(02:07:41):
By the way, we're taking any and all calls on that.
I just wanted to know if you've heard about this
new trend. This is really cool living funerals. Living funerals. Now.
I thought it was for people who have terminal illnesses,
but it's not. It's said that a growing trend in

(02:08:03):
people are choosing to have living funerals. They want listen
to this. Twenty nine percent of the people interviewed said
they're interested in finding out more about a living funeral
for themselves. People eighteen to twenty four are more than
twice interested. They want they want to know about living funerals.

(02:08:26):
Living funerals are basically a funeral service where you observe
and people treat it as if it's a last memory
of you, and you get to know what people think
of you. There is a company that actually specializes in
living funerals. One is called Funeral Choice. They are they

(02:08:53):
local there They're no this is but they will do
it locally. But I just don't understand what Why call
it a living funeral? Why not just do a toast
to you or something you know? But truly, and it's
really big in Great Britain.

Speaker 8 (02:09:12):
Tom, I can't think of a better example of narcissism
on the intergalactic scale than calling a living funeral for yourself.

Speaker 3 (02:09:20):
And now it will come over, it says. In the past,
living funerals were set for people with who are termally ill.
That I understand it's in way for people to say
their goodbyes and let them know what they think. Now
that I can almost see, yeah, that I can see
when I have a party, you have a gathering, people

(02:09:40):
say what they think of you and how they're going
to miss you, and you can say goodbye to them.
That was extend and that was big in England too,
in Great Britain. But now, regardless of age and health issues,
many people are choosing to have living funerals. I find that,

(02:10:01):
I mean, I find it shocking. Funeral Choice is one
of the companies and there have been more than eighteen Okay,
they're talking about how many millions of searches there are
for living funerals. In fact, I'm going to ask my boyfriend.
I always do this, He ask my boyfriend, Chat, Hello, Chat,
I want to ask I listen to this. Can you

(02:10:25):
tell me what a living funeral is?

Speaker 20 (02:10:30):
A living funeral is basically a ceremony where someone gets
to be present for their own memorial or celebration of
life while they're still alive. Instead of waiting until after
someone has passed away to hold a funeral, a living
funeral allows that person to hear tributes, share memories, and
connect with loved ones.

Speaker 3 (02:10:47):
In a meaningful way.

Speaker 20 (02:10:48):
It can be a really beautiful and comforting event, giving
everyone a chance to express their feelings and celebrate the
person's life together.

Speaker 8 (02:10:56):
Next, Tom, can you please ask it for a definition
of narcissistic prey.

Speaker 3 (02:11:02):
Let me say this. Here's I agree with you.

Speaker 15 (02:11:05):
I think if you're hosting this yourself, it's saying I
want attention. I would change the name not a living
funeral unless a person is in that terminal state. But
I think this is a reminder as a family to
do this for the people we love. If I'm organizing
this party for myself, that is narcissism. If I care

(02:11:28):
for someone and I say let's have a dinner party
and let's go around and say one thing we admire.
So we're saying it out loud, and they feel about
the other person.

Speaker 3 (02:11:36):
I'm not gonna say. Let's talk about Hannah.

Speaker 15 (02:11:38):
An example, my dad turned seventy and what we did
is we had every person who's life write a poem
about my dad. He didn't know this happened, and you know,
men don't love emotion. It was funny because you actually
saw a pattern everybody. He was a contrarian.

Speaker 3 (02:11:55):
But that's like, no, no, no, it was heartfelt.

Speaker 8 (02:11:58):
Okay, So those are the Those events are called birthdays.

Speaker 3 (02:12:02):
Yes, birth is meaningful.

Speaker 10 (02:12:06):
Me.

Speaker 3 (02:12:06):
Listen to this one. Funerals for the Living. This is
a company doing them brightondash Funerals dot Com. That's Brighton, England.
So this seems to be more in Great Britain right now.
But they're saying it come to America. Why do you
wait until the end to share our stories and communicate
our feelings. Imagine if we could do it beforehand, in
the comfort of our favorite place and make these memories

(02:12:29):
last forever. At Funerals for the Living, we are saying
goodbye to the solemn, uninspiring ceremonies, and instead we gather
our people to celebrate life, known as living wakes. This
is where a person can actually be in a prone lane,
laying down position oh, mimicking their way and having people

(02:12:54):
walk by and say things to you. God, this is
crazy crapy. What's interesting? Who was most interested? Wasn't it
eighteen to twenty four? Now they're doing this for also
terminally ill people that I understood, But they also say
it's for older people. And if your grandfather's getting older,
your grandmother's getting older, they're not terminally ill. But you

(02:13:16):
just want everyone. You want them to see what everyone
thinks of them. Listen, this is they're doing this damn thing,
and yeah, I mean it's crazy. One of the companies
is called Crazy Diamonds celebration of life they're doing And anyway,
I just thought it was a crazy article. I couldn't

(02:13:39):
believe people would pay for this, and it's happening.

Speaker 15 (02:13:44):
The only good I'm trying to find from this is
when you do have those birthdays or get togethers, say
the things that you mean about others.

Speaker 3 (02:13:51):
Don't organize a living funeral for yourself so you can
hear how amazing you are. But we can all say
the things we mean before I know, why make somebody
go through that to hear good things about themselves? Anyway,
we got more coming up on the Troubleshooter Show. Go
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(02:14:12):
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(02:14:32):
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. I'm Tom Martine, your Troubleshooter.
Welcome to the show. Three O three seven to one
three talk seven one three.

Speaker 5 (02:14:46):
Eight two five five.

Speaker 3 (02:14:47):
Been a very busy day and I want to recall
some stuff here. Okay, we got a really serious problem
with people putting money down and not getting what they
pay for. In one case, Rob complain about BNS Construction.

Speaker 5 (02:15:04):
He said he paid three hundred and eighty.

Speaker 3 (02:15:05):
Six thousand dollars and the guy walked off the job
and no permits were pulled. Deputy D is looking into this.
It sounds to me like a really serious problem. Deputy
D is going to try to get a comment from
this guy, Jason Pardike's now. Also, we got a call

(02:15:27):
from a woman whose dog was off leash. Another dog
was off leash. Sounds like they were even at a
dog park. A fight ensued and the one of them
went after the other for vet bills. Well, unfortunately she
went down to talk to animal control when they called.
She had no obligation to do that. The one that

(02:15:48):
comes in to talk is usually the one that gets
in trouble, so they charged her with a vicious dog.
The other one, guess what, no vicious dog. So now
she's got to go to court and defend her dog
when they both got into a fight. Here's the bottom line.
You don't have to see police, and you don't have
to see animal control, and you don't have to see
anyone about anything unless you're subpoenaed by or in a

(02:16:10):
court of law, or there's an arrest warrant. You otherwise
do not have to voluntarily show up. And because what
they're looking to do is find information to incriminate you,
that's exactly what they're doing. So they interviewed her about
the dog fight and used it against her. That's what
they did. And you know that's a bunch of bull.

(02:16:30):
So now she's got to go to court tomorrow and
talk about it. I mean, it just sucks, It really sucks.
So if you ever have a problem like this, you
got to remember to stick up for your rights. She's
cited for having a vicious dog. Now the other one,

(02:16:54):
where is this? Oh, if you are told that you
have a major problem, jeopardy chopper, did you call yet
on this Subaru forester? She had one hundred and twenty
three thousand miles. She had a head gasket done by
G and R Repair Gary Cramps that's his name, Cramps,

(02:17:19):
like I have the Cramps, but it's not spelled that way.
And two other mechanics said he did it the wrong way.
Here's what I want to tell you. You have to do
more than inquire about the reputation and reviews of a mechanic.
You have to know their skill level, have they done
them before? And you need to check references with people

(02:17:39):
who have had specific work done. You see, just because
some guy's good at transmission doesn't mean he can do
head gaskets. Or if a guy can do head gaskets,
it doesn't mean he can do other things like electrical problems.
So you want to do more than chintz check the
general reputation. You want to check for specific experience. This
person ruined Ben's engine, according to Ben, and we have

(02:18:05):
that signed this to Deputy Chopper who's looking into it,
so we'll have.

Speaker 5 (02:18:09):
More on that.

Speaker 3 (02:18:10):
And then you're reaching out to BNS Construction, right Yeah.

Speaker 8 (02:18:15):
I sent mister Pardek's a very polite email asking to
provide some comment correct and you uni accurate shore and
more importantly, a mutually acceptable resolution to the contrat.

Speaker 5 (02:18:24):
Of the story.

Speaker 3 (02:18:25):
Okay, fix it twenty four to seven thirty nine bucks.
If you've not had it done a complete refurbishment of
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(02:18:46):
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